Security Service Federal Credit Union
Industry: Insurance service company
DescriptionSecurity Service Federal Credit Union is a federally insured, federally chartered, $8 billion, natural person credit union with more than 925,000 members, operating from 70 service centers in the U.S. states of Texas, Colorado, and Utah. Customer service: 0800 891650 Bill pay: 00 1 800-229-0158 Headquarters: San Antonio, Texas, United States CEO: Jim Laffoon (25 Mar 2014–) Founded: 1956 Subsidiaries: Kilowatt Federal Credit Union, Security Service Federal Credit Union, Asset Management Arm
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Security Service Federal Credit Union Salaries. You can even request information on how much does Security Service Federal Credit Union pay if you want to. Learn about salaries, pros and cons of working for Security Service Federal Credit Union directly from the past employees.
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Security Service Federal Credit Union Employees
USAA November 2013 - Present
USAA September 2012 - November 2013
Security Service Federal Credit Union September 2009 - December 2011
Security Service Federal Credit Union May 2008 - September 2009
Northwest Vista College August 2007 - May 2008
Skills
Outlook, Access, Customer Service, Microsoft Word, Time Management, PowerPoint, Microsoft Office, Microsoft Excel, Process Scheduler, Research, Verification, Management, Call Centers, Team Building, Data Entry, Budgets, Leadership, Change Management, Event Planning, Teaching, Analysis, Banking, Negotiation, Public Speaking, Strategic Planning, Project Planning, Recruiting, Coaching, Accounting, Healthcare, Marketing, Team Leadership, Insurance
Education
University of Phoenix-San Antonio Campus 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.0
University of Phoenix-San Antonio Campus 2009 — 2011
Bachelor of Science in Management, Management
Northwest Vista College 2005 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Security Service Federal Credit Union Lead TellerInternational Bank of CommerceSeptember 2012 - August 2014
Skills
Banking
Education
San Antonio College
Business Administration
Security Service Federal Credit Union December 2014 - Present
Prospect Mortgage, LLC June 2014 - September 2014
Wells Fargo December 2011 - December 2013
JP Morgan Chase May 2011 - December 2011
Wells Fargo April 2009 - April 2011
Wachovia Bank June 2006 - July 2008
World Savings March 2002 - June 2006
T-Mobile September 2005 - May 2006
Skills
Loans, Mortgage Lending, Loan Origination, Refinance, Residential Mortgages, FHA, Banking, VA loans, FHA financing, First Time Home Buyers, Investment Properties, Home Equity Loans, Real Estate Financing, Certified Mortgage..., USDA, Underwriting, Portfolio Management, Mortgage Banking, Risk Management, Credit, Real Estate Transactions, Government Loans, Finance, Mortgage Underwriting, Construction Loans, Reverse Mortgages, Mortgage Servicing, Home Equity Lines of..., Consumer Lending, Credit Analysis, Commercial Lending, Lines Of Credit, Cross Selling, Home Equity, Referrals, Foreclosures, Mortgage Marketing, Real Estate, Sales, REO, Investors, Residential Homes, HUD, Relocation, Single Family Homes, Short Sales, Selling, Loss Mitigation, FHA Financing, VA Loans
Education
San Antonio College
HEB June 2012 - Present
City of San Antonio December 2006 - June 2012
Security Service Federal Credit Union September 1998 - November 2006
Skills
Access, Excel, Payroll, Credit Cards, SQL, Audit, Microsoft Office, Outlook, Word, Auditing, Problem Solving, Customer Relations, Customer Service, Inventory Management, PowerPoint, Data Analysis, Banking, Visio, SOX, Internal Audit, Disaster Recovery, SAP, Risk Management, Microsoft Excel, IT Audit, Program Management, Sarbanes-Oxley Act
Education
St. Mary's University 1993 — 1997
Bachelor of Business Administration (B.B.A.), Accounting
Central Catholic High School
Security Service Federal Credit Union August 2012 - 2015
Apex Limited, Inc. June 2007 - February 2012
FlightSafety Services Corporation August 2010 - March 2011
Skills
Administrative..., Customer Service, Bid Preparation, Bid Submittals, MS Office, Bidding Process, Government Proposals, Proposal Generation, Executive Support, Office Administration, Accounts Payable, Accounts Receivable, Account Reconciliation, Accounting, Receptionist Duties, Microsoft Office, Submittals, Adobe Acrobat, Outlook, PowerPoint, Access, Microsoft Word
Education
San Antonio College
CST Brands, Inc. May 2015 - Present
Central Catholic High School August 2008 - May 2015
Phelps Inc.- Little Rhein Steak House/ Fig Tree Restaurant August 2000 - January 2005
Security Service Federal Credit Union August 1989 - November 1997
Skills
Effective communicator, Strong organizational..., Microsoft OS, Windows..., Outlook, Excel, Word,..., Committed to the idea..., Event Planning, Volunteer Management, Editing, Event Management, Public Speaking, Microsoft Office, Leadership, Fundraising, Social Media, Community Outreach, Higher Education, Teaching, Public Relations, Research, Social Media Marketing
Education
Palo Alto College 1990 — 1992
University of the Incarnate Word 1988 — 1989
Dell September 2015 - Present
M Design Studio January 2005 - Present
USAA February 2015 - August 2015
Mitchell International February 2014 - January 2015
Security Service Federal Credit Union July 2013 - February 2014
Wallace & Company Marketing May 2011 - July 2013
Profiles February 2011 - May 2011
Onward Search Digital Creative and Technology Talent August 2010 - February 2011
South Magazine March 2008 - August 2010
Skills
HTML + CSS, PHP, JavaScript, Jquery, Wordpress, Flash, Illustrator, Photoshop, InDesign, Dreamweaver, Adobe Acrobat Pro, Graphic Design, Logo Design, Web Design, Adobe Creative Suite, User Interface Design, Posters, Packaging, Corporate Identity, Illustration, Typography, HTML, Adobe Acrobat, Art Direction, Layout, Interaction Design, WordPress
Education
Savannah College of Art and Design 2008 — 2010
BFA, Graphic Design
Palm Beach State College 2006 — 2008
Graphic Design
Security Service Federal Credit Union December 2007 - Present
Citi July 2006 - November 2007
Applied Custom Technologies 1996 - 2007
C & J Air Conditioning 1994 - 1996
Skills
Customer Service, Financial Services, Public Speaking, Oral & Written..., Banking, Loans, Credit Cards, Accounts Receivable, Accounting, Team Leadership
Education
John Jay High School
San Antonio College
The University of Texas at Austin
The University of Texas at San Antonio August 2013 - Present
Brian Ernst Peters October 2011 - Present
Security Service Federal Credit Union November 2011 - August 2013
Sutphin & Peters February 2010 - October 2011
Billy Graham Evangelistic Association December 2006 - February 2010
Skills
Copywriting, Email Marketing, Marketing, Advertising, Internal Communications, Management, Social Media Marketing, Social Networking, Training, Editing, Facebook, Social Media, Community Outreach, Media Relations, Research
Education
The University of Texas at San Antonio 2013 — 2015
Master of Business Administration (MBA), 3.9
Texas Christian University 2002 — 2006
Bachelor of Science (BS), Journalism - Advertising/Public Relations sequence, 3.34
San Antonio Christian School
Security Service Federal Credit Union February 2015 - Present
Enterprise Rent-A-Car June 2013 - January 2015
Finish Line October 2011 - November 2012
Skills
Team Building, Customer Service, Leadership, Team Leadership, Public Speaking, Employee Training, Teamwork
Education
Our Lady of the Lake University 2012 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies
BBVA Compass July 2014 - Present
Enterprise Holdings March 2014 - July 2014
Security Service Federal Credit Union 2012 - 2013
State Farm 2010 - 2011
Skills
Project Management, Sales, Outlook, Public Speaking, Marketing, Community Outreach, Marketing Strategy, Direct Marketing, Management, Public Relations, Advertising
Education
Our Lady of the Lake University 2012 — 2014
Master of Business Administration (M.B.A.), Finance, 3.4
The University of Texas-Pan American 2006 — 2010
Bachelor's Degree, Communication Journalism, 3.2
Republic National Distributing Company March 2013 - Present
Silver Eagle Distributors March 2012 - March 2013
Security Service Federal Credit Union December 2010 - March 2012
Drew/Walker Inc. September 2010 - December 2010
Hyatt Hill Country Resort and Spa April 2008 - April 2010
University of Texas at Austin:College of Communications September 2009 - December 2009
Skills
Blogging, Publications, Marketing Communications, Social Media, Event Planning, Public Relations, Marketing, Customer Service, Social Media Marketing, Sales, Corporate Communications, Social Networking, Media Relations, Interviews, Advertising, Event Management, Microsoft Office, Time Management, Outlook
Education
University of the Incarnate Word 2010 — 2011
MA, Communication Arts
The University of Texas at Austin 2006 — 2010
BS, Communication Studies
Security Service Federal Credit Union 2014 - Present
Rackspace, the Open Cloud Company July 2007 - August 2014
Clear Channel Communications, Inc. January 2007 - June 2007
World Savings February 1994 - January 2007
Skills
Microsoft SQL Server, Active Directory, VMware, Network Security, Windows Server, Virtualization, Servers, DNS, Disaster Recovery, Firewalls, Linux, System Administration, Security, Cisco Technologies, Data Center, High Availability, sql, Database Administration, Performance Tuning, Troubleshooting, T-SQL, Enterprise Architecture, Microsoft Cluster, SharePoint, IIS, Microsoft Office, Cluster, High Availability...
Education
The University of Texas at San Antonio 1998 — 1999
Palo Alto College 1995 — 1998
associates degree, Computer and Information Systems Security/Information Assurance
Hines Interests February 2014 - Present
Central Rim Management April 2013 - February 2014
Security Service Federal Credit Union August 2011 - April 2013
Dollar Tree Stores November 2007 - May 2011
Skills
SAP, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Email, 10 Key, Community Outreach
Education
Texas A&M University-San Antonio 2011 — 2013
Master of Business Administration (M.B.A.), Project Management, General Business
Texas Lutheran 2007 — 2011
Bachelor of Business Administration (B.B.A.), Finance and Economics
Security Service Federal Credit Union December 2010 - Present
The Community Co-Op of Utah (Non-Profit) November 2012 - December 2013
Beehive Credit Union June 2010 - December 2010
Skills
Banking, Customer Service, Microsoft Word, Sales, Outlook, Team Leadership, Customer Satisfaction, Microsoft Office
Education
Salt Lake Community College 2009 — 2013
University of Utah 2005 — 2009
Low VA Rates May 2015 - Present
Nails By Stephanie November 2002 - Present
Security Service Federal Credit Union March 2015 - May 2015
1-800 CONTACTS June 2014 - February 2015
eBay Inc July 2012 - July 2014
Mountain America Credit Union August 2008 - June 2009
Mountain America Credit Union February 2002 - July 2008
1-800 CONTACTS January 1997 - November 2001
Skills
Microsoft Excel, Auditing, Loans, Credit, Banking, Underwriting, Outlook, Customer Service, Financial Analysis, Credit Analysis, Mortgage Lending, PowerPoint, Risk Management, Microsoft Word, Microsoft Office, FHA, Financial Modeling, Insurance, Accounting, Access
Education
Salt Lake Community College 1997 — 1999
Associate of Science, General Studies
Salt Lake Community College
Associate of Science (A.S.), General Studies
Security Service Federal Credit Union March 2015 - Present
Security Service Federal Credit Union May 2014 - Present
Security Service Federal Credit Union May 2013 - November 2013
Skills
Legal Research, Research, Legal Writing, Microsoft Office, Microsoft Excel, English, Data Analysis, Public Speaking, Insurance, Policy, PowerPoint, Microsoft Word, Negotiation
Education
St. Mary's University School of Law 2011 — 2014
J.D., Law
St. Mary's University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
St. Mary's University 2002 — 2006
B.A., Economics
NerdWallet October 2014 - Present
EmilyStarbuck.com May 2005 - Present
Security Service Federal Credit Union September 2013 - October 2014
esd & associates May 2013 - August 2013
HomeAway.com April 2010 - April 2013
HomeAway.com September 2008 - April 2010
About.com December 2008 - March 2010
CreditCards.com September 2007 - August 2008
Texas Monthly September 2006 - December 2006
TRIBEZA magazine May 2006 - August 2006
Skills
Blogging, Copywriting, SEO, Copy Editing, Social Media, Email Marketing, Online Advertising, Editing, Social Media Marketing, Content Strategy, Journalism, Newsletters, Public Relations, Content Management, Online Marketing, WordPress, Editorial, Press Releases, Marketing Communications, Creative Writing, Web Content, CMS, Social Media Monitoring, Content Creation, Content Marketing, Social Networking, Marketing, Proofreading, Publishing, Advertising, SEO copywriting, New Media, Storytelling, Publications, Photography, AP Style, Magazines
Education
The University of Texas at Austin 2003 — 2007
B.S., Communications: Radio-TV-Film
Security Service Federal Credit Union September 2013 - Present
Hot Topic November 2011 - July 2013
Wells Fargo August 2011 - October 2011
Blockbuster October 2009 - December 2010
Macy's September 2008 - September 2009
Hot Topic October 2002 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Strategic Planning
Education
University of Colorado at Boulder 2005 — 2008
Bachelor of Arts (B.A.), Film/Cinema/Video Studies, GPA 3.6
Pikes Peak Community College 2003 — 2005
General Transfer, GPA 3.9
USAA July 2013 - Present
Webber Property Administration April 2013 - Present
Padgett Business Services March 2012 - July 2013
Security Service Federal Credit Union 2010 - 2012
Vector Marketing 2009 - 2011
ARAMARK July 2008 - October 2010
Skills
B2B Marketing, Public Speaking, Public Relations, Bilingual, Networking, Marketing, Customer Service, Management, Microsoft Word, Negotiation, Social Networking, PowerPoint, Microsoft Office, Leadership, Strategic Planning, Budgets, Social Media Marketing, Social Media, Project Management, Microsoft Excel, Government Procurement, Team Building, Marketing Strategy, Business Strategy, Financial Analysis, Business Planning, English, Accounting, Spanish, Banking, Recruiting, Change Management, Project Planning, Employee Relations, Event Management, Operations Management, Small Business, Teamwork, Financial Reporting, Finance, Team Leadership, Time Management, Sales, Business Development, Analysis, Event Planning, New Business Development, Market Research, Inventory Management, Investments
Education
Texas A&M University-Commerce 2014 — 2017
Master of Business Administration (M.B.A.), Management
The University of Texas at San Antonio
Bachelor of Business Administration (B.B.A.), Business Administration and Management
The University of Texas at San Antonio
Minor in International Management
Security Service Federal Credit Union September 1999 - Present
San Antonio Federal Credit Union March 1994 - September 1999
Skills
Loans
Education
The University of Texas at San Antonio 2005 — 2009
Bachelor, Finance
San Antonio College
Associate's degree, Banking and Financial Support Services
Texas A & M University - Kingsville January 2014 - Present
Texas State University July 2010 - May 2014
University of Arkansas August 2006 - July 2010
Security Service Federal Credit Union 1992 - 2006
San Antonio Savings Association 1986 - 1991
Skills
Accounting, Accounts Receivable, Public Speaking, Teaching, Management, Leadership, Internal Audit, Sales Management, Training, Higher Education, Financial Accounting, Research
Education
University of Arkansas 2006 — 2011
PhD, Accounting
The University of Texas at San Antonio 2004 — 2006
MBA
Texas A&M University-Corpus Christi
BBA
Security Service Federal Credit Union October 2007 - Present
Enterprise Rent-A-Car July 2005 - October 2007
Education
Schreiner University 2003 — 2007
B.A., Music
Brackenridge High School 1998 — 2001
Palo Alto College
Superior Group- Xerox September 2013 - Present
Superior Group June 2013 - August 2013
Gaylord Entertainment April 2008 - December 2012
Wright & Company, Inc. August 2006 - April 2008
Security Service Federal Credit Union July 1996 - June 2006
Skills
Salesforce.com, Budgets, Retail, Sales Management, Purchasing, Selling, Accounting, Procurement, Pricing, Auditing, Loans, Office Management, Inventory Control, Apparel, Policy, Databases, Internal Controls, Time Management, Inventory Management
Education
Southwest Texas State University 1991 — 1993
San Antonio College 1988 — 1990
Technical Certificate in Child Development, Family & Child Development
Robert E. Lee High School 1983 — 1987
High School Diploma, General Studies
Security Service Federal Credit Union January 2015 - Present
Target August 2012 - July 2014
IBC Bank July 2009 - August 2012
IBC Bank January 2008 - July 2009
Skills
Banking, Financial Analysis, Sarbanes-Oxley Act, Auditing, Financial Reporting, Finance, Process Improvement, Loans, Account Reconciliation, General Ledger, Financial Services, Customer Service, Commercial Banking, Retail Banking, Internal Audit, AML, Cash Management, retail, Management, Team Management, Team Leadership, Teamwork, Dependable Team Player, Financial Audits, Teller Operations, Time Management, Multitasking Skills, Bank Secrecy Act, Deposits, TeamMate, Microsoft Office, Microsoft Excel, Microsoft Word, Performance Management
Education
Texas A&M University - San Antonio
Master of Business Administration (M.B.A.), Logistics, Materials, and Supply Chain Management
The University of Texas at San Antonio
Bachelor of Business Administration (B.B.A.), International Business, Economics
CCC Group, Inc. August 2013 - Present
Security Service Federal Credit Union September 2012 - August 2013
Earth Solutions October 2011 - May 2012
San Marcos High School January 2011 - May 2011
Which Wich August 2010 - May 2011
Ski Shores Water Front Cafe June 2005 - December 2009
Skills
Leadership, Teamwork, Customer Service, Research, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, English, Public Speaking, Strategic Planning, Teaching, Windows, Budgets, Communication, Social Media
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Accounting and Business/Management
Texas State University 2006 — 2011
Bachelor of Arts (BA), History
Progressor Foundation March 2015 - Present
Security Service Federal Credit Union June 2013 - Present
Security Service Federal Credit Union September 2010 - June 2013
Leadership Lab, North Chamber of Commerce March 2013 - 2013
Security Service Federal Credit Union August 2008 - September 2010
CityVoice November 2009 - July 2010
AMD September 2007 - August 2008
Ciber September 2007 - August 2008
U.S. Global Investors January 2007 - August 2007
McCombs ENHANCE Project - Austin Technology Incubator May 2006 - August 2006
Skills
Web Analytics, User Experience, Google Analytics, SEO, Analytics, E-commerce, Omniture, Digital Strategy, Digital Marketing, Usability, Start-ups, Blogging, Usability Testing, SEM, User-centered Design, Social Media, Content Management, Product Management, Conversion Optimization, Operations, Website Management, Russian, Web Marketing, Website Redesign, Program Management, Vendor Management, Information Architecture, Web Content Management, Web 2.0, Webmaster Services, E-business, Mobile Payments, RFP, Silverpop, Web Project Management, Google Adwords, Online Advertising, Interactive Marketing, Content Strategy, Social Networking, Digital Media, Project Management, Google Webmaster Tools, Ukrainian, Tealeaf, Leadership, Cross-functional Team..., Online Marketing, Strategy, Management
Education
The University of Texas at Austin - The Red McCombs School of Business 2005 — 2007
MBA, Business Administration
The University of Texas at Austin 1997 — 1998
BA, Psychology
Airwave Networks May 2013 - Present
Modis August 2010 - May 2013
Security Service Federal Credit Union July 2008 - July 2010
City of Boerne January 2008 - May 2008
Skills
SDLC, Visio, Security, Windows, Troubleshooting, Vendor Management
Education
Schreiner University 2004 — 2008
Bachelors Degree, Management Information Systems
Wells Fargo June 2013 - Present
Security Service Federal Credit Union March 2010 - June 2013
First Community Bank June 2006 - May 2009
BBVA Compass June 2005 - June 2006
Sterling Bank June 2004 - February 2005
SouthTrust Bank August 2001 - June 2004
Nevada State Bank December 1996 - July 2001
Skills
Consumer Lending, Credit, Banking, Commercial Banking, Commercial Lending, Commercial Real Estate, Credit Analysis, Loan Origination, Loans, Management, Mortgage Lending, Portfolio Management, Small Business, Small Business Lending, Underwriting
Education
The University of Texas at El Paso 1980 — 1985
Bachelor of Busines Administration, Management
The University of Texas at El Paso 1980 — 1985
Business
Blossoms Creations 1996 - Present
Security Service Federal Credit Union August 1985 - Present
CA Communities Workload Automation (Mainframe) 2012 - 2013
Security Service Federal Credit Union May 1984 - July 1985
Security Service Federal Credit Union January 1982 - May 1984
Skills
CA dispatch, CA 11, CA 7, CA 1, Microsoft Word, SharePoint, TSO, Windows, Outlook, Mainframe, Computer Operations, Computer Operations..., Operations Coordination, Operations Trouble..., Operation Monitoring, SDLC, AtTask, Operations Research, Operations Integration, Ceramic Decal Teacher, Ceramic Mold Pouring..., Ceramic casting, Certified Ceramic Judge, Software Documentation, Workload Automation, Banking, Process Scheduler, Disaster Recovery, Call Centers, Process Improvement, Business Analysis
Education
San Antonio College 1980 — 1998
Associate of Science (AS), Computer Operations
University of North Alabama 1979 — 1981
IT
Angelina Jr College 1977 — 1979
no, Business
Jasper High School 1976 — 1978
graduated High School, General, 10-12
Brindisi American High School 1969 — 1976
no, general, 5-10
Security Service Federal Credit Union September 2015 - Present
TruWest Credit Union May 2012 - September 2015
AIG Advisor Group April 2011 - May 2012
IBC Bank February 2009 - March 2011
First State Bank- Central Texas February 2008 - February 2009
Washington Mutual Savings Bank October 2005 - January 2008
Providence Financial Corp. March 1990 - May 2003
Skills
Commercial Lending, Investment Properties, Loans, Commercial Real Estate, Real Estate, Credit, Leadership, Budgets, Management, Sales, Mortgage Lending, Portfolio Management, Construction Loans
Education
The University of Texas at Austin 1978 — 1982
Bachelor's degree, Finance & Real Estate
Security Service Federal Credit Union December 2000 - April 2015
Looking for supervisory opportunities in Customer Service/ HR December 2000 - April 2015
Security Service Federal Credit Union 2001 - 2008
Security Service Federal Credit Union 2001 - 2008
Nichole's Restaurant September 1988 - September 2000
Skills
Banking, Call Center, Process Improvement, Visio, Leadership, Outlook, Software Documentation, Disaster Recovery, Team Building, Microsoft Word, Call Centers, Microsoft Excel, Business Analysis, Credit Unions, Project Management, Management, Analysis, Budgets, SharePoint, Credit, Employee Relations, Customer Service, Operations Management, Team Leadership, Coaching, Microsoft Office, Sales Management
Education
Texas A&M University-San Antonio 2007 — 2016
Business Administration and Management, General
Palo Alto College 2007 — 2015
Associate’s Degree, Business
HEB May 2015 - Present
Security Service Federal Credit Union July 2012 - Present
Security Service Federal Credit Union October 2010 - July 2012
Education
Our Lady of the Lake University 2012 — 2014
Master of Business Administration (MBA), Finance
Texas State University-San Marcos 2002 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Gaylord Entertainment Senior Loan ProcessorSecurity Service Federal Credit UnionMay 2004 - June 2006
Security Service Federal Credit Union January 1998 - May 2004
Security Service Federal Credit Union January 1997 - January 1998
Security Service Federal Credit Union July 1996 - January 1997
AAFES- Army and Air Force Exchange Service August 1993 - January 1996
Education
Southwest Texas State University 1991 — 1993
Education
San Antonio College 1989 — 1990
Child Development
Security Service Federal Credit Union April 2009 - Present
USAA September 1995 - April 2009
Skills
Call Center, Banking, Credit, Vendor Management, Risk Management, Customer Satisfaction, Account Management, Process Improvement, Business Analysis, Sales, Credit Cards, Negotiation, Relationship Management, Financial Services, Insurance, Customer Service, Credit Analysis, Consumer Lending, Coaching, Loans, Skip Tracing, Visio, Portfolio Management
Education
San Antonio College
Kroenke Sports and Entertainment April 2015 - Present
Security Service Federal Credit Union June 2007 - June 2014
Harland Clarke (formerly Clarke American, Inc.) 1998 - 2006
The Todd Organization of Virginia 1993 - 1998
Skills
Employee Benefits, Employee Relations, Succession Planning, HRIS, Performance Management, Onboarding, Process Improvement, Organizational..., Human Resources, Deferred Compensation, Management, Strategic Planning, Program Management, Employee Engagement, Talent Management, Benefits Administration, Mergers & Acquisitions, Talent Acquisition, Recruiting, FMLA, Applicant Tracking..., Workforce Planning, Organizational..., Leadership Development
Education
St. Mary's University 1977 — 1980
BBA, Human Resources Management/Personnel Administration, General
Southwestern University in Georgetown, TX
Saint Andrew Catholic Church December 2013 - Present
Clayton YES! March 2013 - November 2013
Security Service Federal Credit Union April 2012 - March 2013
North East Independent School District August 2009 - March 2012
Skills
Early Childhood..., Child Development, Customer Service, Teller Operations, Banking, Office Administration, Microsoft Office, Apple OS, Customer Satisfaction, Customer Engagement, Experience Working with..., Child Support
Education
University of Texas of the Permian Basin 2015 — 2017
Master of Education (M.Ed.)
University of Texas of the Permian Basin 2013 — 2015
Bachelor of Arts (BA), Child and Family Studies, 3.38
San Antonio College 2010 — 2013
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
El Paso Electric Company June 2011 - Present
University Health System June 2007 - June 2011
Methodist Health System May 2006 - June 2007
American Administrative Group January 2003 - May 2006
United Healthcare December 2000 - November 2002
Sirius Computer Solutions January 1999 - October 2000
Security Service Federal Credit Union 1996 - 1999
Skills
Benefits Administration, Customer Service, Employee Benefits, Employee Relations, FMLA, Human Resources, Payroll, PeopleSoft, Recruiting, Process Improvement, Onboarding, New Hire Orientations
Education
University of the Incarnate Word 2005 — 2007
BA, Business Management
San Antonio College 1997 — 2000
Security Service Federal Credit Union November 2014 - Present
Security Service Federal Credit Union June 2007 - November 2014
Security Service Federal Credit Union June 2006 - June 2007
Security Service Federal Credit Union April 2004 - April 2006
Security Service Federal Credit Union April 2001 - April 2004
United States Marine Corps September 1991 - September 1995
Skills
Banking, Business Analysis, SDLC, SharePoint, Visio, Disaster Recovery, Process Improvement, SQL, Vendor Management, Risk Management, Call Centers, Microsoft SQL Server, SCCM, Active Directory, MDT, OSD, IIS, Help Desk Support, Group Policy, Information Technology, Operating Systems, Microsoft Technologies, IT Management, TCP/IP, Windows, Databases, Computer Hardware, Software Installation, DNS, DHCP, Technical Support, Servers, Windows Server, Windows XP, System Administration, Management, Networking, Access, Testing
Education
The University of Texas at San Antonio 1996 — 2000
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
San Antonio College
Associate of Science (AS), Criminal Justice/Law Enforcement Administration
Security Service Federal Credit Union 2013 - Present
Green Mountain May 2011 - May 2013
Green Mountain Energy October 2011 - November 2011
Green Mountain Energy May 2011 - October 2011
GC Services-Reliant Energy April 2007 - March 2011
Redcats January 2006 - May 2006
Columbia Sportswear August 2005 - December 2005
Skills
Call Centers, Customer Retention, Management, Sales Operations, Customer Service, Sales, Coaching, Quality Assurance, Process Improvement, Microsoft Office, Microsoft Excel, Vendor Management, Outlook, Change Management, Customer Satisfaction, Leadership, Siebel, Training
Education
University of Phoenix 2009 — 2011
Master's, Business Administration
University of Phoenix 2009 — 2011
M.B.A; Master’s of Business Administration, Management
The University of Texas at El Paso 1997 — 2005
Bachelor's, Computer Information Systems
University of Texas El PasoEl 1997 — 2005
B.B.A; Bachelor’s of Business Administration, Computer Information Systems
Security Service Federal Credit Union September 2015 - Present
City Looks Salon June 2014 - September 2015
Scheels June 2012 - March 2015
American Eagle Outfitters May 2012 - November 2012
Southwest Community Education September 2008 - August 2011
Skills
PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Microsoft Word, Facebook, Event Planning, Retail
Education
St. Cloud State University 2010 — 2015
Bachelor's degree, Elective Studies
Security Service Federal Credit Union March 2015 - Present
Citi February 2014 - May 2014
Kohl's Department Stores April 2011 - December 2013
Lowe's March 2007 - April 2011
Education
University of Central Oklahoma 2011 — 2013
Bachelor of Science (BS), General Studies
Oklahoma City Community College 2009 — 2011
Associate of Science (A.S.), General Studies
Security Service Federal Credit Union August 2010 - Present
CO-OP Financial Services February 2005 - May 2010
Education
The University of Texas at Arlington 2007 — 2010
Music Education, Music
Security Service Federal Credit Union June 2012 - Present
Skills
Accounts Payable, Financial Analysis, Leadership, Microsoft Excel, Process Improvement, Banking, Finance, Outlook, Microsoft Office, Microsoft Word, Research, Financial Services, Accounting, Cash Management, Financial Reporting, Sales, Auditing, PowerPoint, Financial Accounting, Tax, Account Reconciliation, General Ledger
Education
Texas A&M University-San Antonio 2012 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
San Antonio College 2009 — 2012
Associate's degree, Business Administration and Management, General
Security Service Federal Credit Union March 2015 - Present
Capital CDC November 2014 - March 2015
Skills
Commercial Lending, Small Business Lending, Loans, Commercial Banking, Banking, Credit, Credit Analysis, Loan Origination, Mortgage Lending, SBA, Lines Of Credit, SBA 504, Construction Loans, Commercial Mortgages, Asset Based Lending, Financial Analysis, Underwriting
Education
Texas A&M University-Corpus Christi
Business Administration and Management, General
Security Service Federal Credit Union August 2015 - Present
Galloway Research Service September 2014 - August 2015
City of San Antonio May 2014 - August 2014
Alamo Colleges January 2014 - May 2014
LNESC May 2012 - August 2012
Education
Palo Alto College 2010 — 2014
South San High School 2006 — 2010
High School Diploma
SWBC May 2015 - Present
Broadway National Bank April 2014 - May 2015
Security Service Federal Credit Union January 2014 - April 2014
generations federal credit union January 2008 - October 2013
Skills
Time Management, Social Media, Customer Service, Microsoft Office, Banking, Microsoft Excel, Outlook, Microsoft Word
Education
Palo Alto College 2010 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Palo Alto College 2010 — 2013
Associate of Arts (A.A.), Communication and Media Studies
JPMorgan Chase April 2014 - Present
JPMorgan Chase March 2014 - April 2014
JPMorgan Chase October 2013 - March 2014
Executive HomeTenders January 2013 - October 2013
Wells Fargo July 2008 - January 2013
Beautiful Homes Real Estate July 2007 - July 2008
Security Service Federal Credit Union June 2003 - October 2007
Skills
Outlook, Customer Service, Microsoft Excel, PowerPoint, Access, Microsoft Office, Microsoft Word, Process Improvement, Data Entry, Office Management, Management, Training, Payroll, Team Building
Education
San Antonio College 2008 — 2011
Citi January 2015 - Present
CompassLearning October 2013 - November 2014
Security Service Federal Credit Union October 2011 - October 2013
Skills
Quality Assurance, User Acceptance Testing, Black Box Testing, Regression Testing, Stress Testing, Functional Testing, Test Planning, Quality Center, Agile Testing, Defect Tracking, HP Quality Center
Education
Schreiner University 2003 — 2008
Bachelor of Arts (B.A.), Psychology
Rackspace, the Open Cloud Company August 2012 - Present
US Army Reserve February 2009 - Present
Rackspace, the Open Cloud Company January 2010 - July 2012
Encore Management Company October 2008 - March 2009
COSA WDC (City of San Antonio Westside Development Corporation) June 2007 - December 2007
Security Service Federal Credit Union June 2004 - August 2006
Dell Financial Services April 2002 - January 2004
Skills
Leadership, Analysis, Training, Business Process..., Business Analytics, Analytics, Root Cause Analysis, Fact Finding, Report Writing, Business Strategy, Business Planning, Collaborative Problem..., Cross Functional..., Written & Oral..., Subject Matter Experts, Cross-functional Team..., Performance Metrics, Process Improvement, Process Engineering, Metrics Reporting, KPI implementation, KPI Dashboards, SQL, Relational Databases, Project Management, Requirements Gathering, Requirements Analysis, QlikView, Salesforce.com, User Acceptance Testing, End User Training, Account Reconciliation, G/L Analysis, G/L Reconciliations, Accounts Receivable, Full-Charge Bookkeeping, JD Edwards
Education
Our Lady of the Lake University 2006 — 2007
Business Administration, Management and Marketing
Legacy Mutual Mortgage October 2014 - Present
Gold Financial Services January 2014 - Present
United Lending March 2013 - December 2013
Sente Mortgage June 2011 - January 2013
SWBC March 2009 - June 2011
Envoy Mortgage April 2008 - March 2009
Lifestyle Mortgage February 2007 - April 2008
SSFCU 2001 - 2007
Security Service Federal Credit Union 2001 - 2006
Skills
FHA, Mortgage Lending, Investment Properties, Mortgage Banking, Refinance, Real Estate, Loans, Credit, VA Loans, Foreclosures, Spanish speaker, Luxury Homes, First Time Home Buyers, Customer Service, Investments, Call Centers, Credit Analysis, Leadership, Real Estate Transactions, Finance, Process Improvement, Commercial Real Estate, Residential Mortgages
Education
The University of Texas at San Antonio 2000 — 2003
BBA Economics, Financing and Economics
The University of Texas at Austin 1997 — 2000
Pre-Medicine
The University of Texas at Austin 1997 — 2000
Pre-med
The University of Texas at Austin 1997 — 2000
Pre-med
Judson High School 1993 — 1997
Diploma
Kerrville Daily Times July 2015 - August 2015
SWBC May 2015 - July 2015
KENS 5 July 2014 - January 2015
The Paisano February 2013 - May 2014
Security Service Federal Credit Union July 2010 - August 2012
The Museo Alameda April 2007 - March 2010
10 Cent Bingo July 2001 - March 2007
Skills
Editing, Photoshop, Research, Microsoft Office, Microsoft Word, English, PowerPoint, Microsoft Excel, HTML, Customer Service, Public Speaking, Windows, Social Media, InDesign, Adobe Creative Suite, QuickBooks, Mac, Associated Press style, Freelance Writing, CSS3
Education
The University of Texas at San Antonio 2012 — 2014
Bachelors, Communication-Technical Communication
San Antonio College 2001 — 2011
English
J. Joseph Consulting, Inc. January 2015 - Present
J. Joseph Consulting, Inc. February 2010 - Present
Security Service Federal Credit Union September 2008 - February 2010
Enterprise Rent-A-Car 2000 - 2002
Pharmacia & Upjohn August 1997 - May 1999
Great-West Life and Annuity Insurance Company 1996 - 1997
Skills
Real Estate, Valuation, Customer Service, Financial Analysis, Banking, Strategic Planning, Negotiation, Credit Analysis, Accounting, Commercial Lending, Real Estate Economics, Loans, Credit, Commercial Banking, Insurance, Investment Properties, Team Building, Business Strategy, Loan Origination, Finance, Due Diligence, Investments, Financial Modeling, Mortgage Lending, Strategic Financial..., Underwriting, Analysis, Financial Planning
Education
The University of Texas at Austin 1992 — 1996
B.A.
Harlingen High School 1989 — 1991
General Diploma, General Studies
Security Service Federal Credit Union October 2014 - Present
Accenture Federal Services September 2013 - Present
USAA 2012 - 2013
Navy Federal Credit Union October 2010 - June 2011
San Antonio Federal Credit Union June 2001 - August 2010
Skills
Banking, Loans, Mortgage Lending, Retail Banking, Credit, Credit Analysis, Mortgage Banking, Risk Management, Finance, SQL, Testing, Test Planning
Education
Texas A&M University at San Antonio 2012 — 2013
Bachelor of Science (BS), Interdisciplinary Studies
Palo Alto College 2004 — 2011
Associate of Arts (AA), Elementary Education and Teaching
USAA September 2010 - August 2013
USAA January 2007 - September 2010
Texas Attorney General October 2003 - January 2007
Security Service Federal Credit Union March 2003 - October 2003
Texas Department of Criminal Justice - Office of the Inspector General August 2001 - March 2003
Skills
Leadership, Management, Process Improvement, Training, Employee Training, Interviews, Coaching, Talent Management, Customer Service, Sales, Insurance, Staff Development, Notary Public, Underwriting, Career Counseling, Financial Services, Hiring, E-Learning, Call Centers, Banking
Education
Our Lady of the Lake University 2008 — 2010
Master's Degree, Business Administration, Management and Operations
Our Lady of the Lake University 2006 — 2008
Bachelor's Degree, Business Administration and Human Resource Management
Security Service Federal Credit Union February 1992 - Present
SSFCU 1992 - Present
NCNB June 1989 - January 1992
San Antonio Savings Association January 1987 - March 1989
InterFirst Bank July 1978 - December 1986
Frost National Bank May 1976 - June 1978
Skills
Loans, Credit Unions, Credit, Banking, Customer Service, Call Center, Portfolio Management, Consumer Lending, Disaster Recovery, Management, Visio, Business Analysis, Leadership, Process Improvement, Training, Call Centers
Education
San Antonio College 1976 — 1977
Business
Law Offices PLLC August 2007 - Present
Security Service Federal Credit Union September 1997 - August 2007
Compass Bank January 1997 - August 1997
Chrysler Financial September 1994 - August 1996
Southwest Texas State University August 1992 - August 1994
Skills
Access, SAP, Oracle, Financial Analysis, IT Audit, Sarbanes Oxley, ACL, IDEA, JD Edwards, PeopleSoft, Financial Accounting, Audit Reports, Quantitative Risk..., Audit Documentation, Business Process..., Excellent written, oral..., Financial Audit, Compliance Audit, Operational Audit, Microsoft Excel, Microsoft Word, Project Management, Enterprise Risk..., Risk Assessment, Information Security..., Internal Controls, CISA candidate 12.2012, Auditing, Sarbanes-Oxley
Education
Texas State University 1992 — 1994
BBA, Finance - McCoy College of Business, 3.0
Texas Luthern University 1990 — 1991
Finance, 3.0
Southwest Texas State University 1980 — 1983
Bachelor of Business Administration (B.B.A.), Finance Accounting
Robert E. Lee
Diploma, College/University Preparatory
Security Service Federal Credit Union April 1997 - Present
Skills
Mergers & Acquisitions, Banking, Risk Management, M&A experience, Credit, Investments, Corporate Finance, Financial Analysis, Insurance, Series 7, Contract Negotiation, Strategic Planning, Corporate Governance, Financial Modeling, Policy, Strategic Financial..., Sarbanes-Oxley Act, Credit Unions, Due Diligence, Process Improvement
Education
Saint Mary's University 1991 — 1994
JD, Law
Texas A&M University 1987 — 1990
BS
Virginia Educators Credit Union April 2012 - Present
Randolph Brooks Federal Credit Union 2008 - February 2012
Washington Mutual Bank 2000 - 2004
Security Service Federal Credit Union 1998 - 2000
Education
Texas A&M University - Mays Business School 2004 — 2008
Bachelors, Marketing
Security Service Federal Credit Union February 2011 - Present
Security Service Federal Credit Union September 2009 - February 2011
Wells Fargo/Careerlink Companies March 2009 - August 2009
World Savings/Wachovia August 2006 - June 2008
World Savings/Wachovia November 2002 - July 2006
World Savings/Wachovia April 2004 - October 2004
World Savings/Wachovia April 2000 - October 2002
World Savings/Wachovia May 1998 - March 2000
Skills
Mortgage Lending, Loans, Credit, Underwriting, Loan Origination, Access, Call Center, Team Leadership, Customer Service, Program Management, Coaching, Financial Risk, Mortgage Banking, Analysis, Management, Software Documentation, Training, Call Centers
Education
John Marshall High School 1994 — 1997
High School Diploma
The University of Texas at Arlington
Pivot3 April 2015 - Present
Shopatron October 2014 - April 2015
Shopatron April 2014 - October 2014
Hostway Corporation November 2011 - April 2014
Rackspace Hosting August 2010 - November 2011
Rackspace Hosting July 2009 - August 2010
Rackspace Hosting September 2008 - July 2009
Security Service Federal Credit Union December 2007 - September 2008
Security Service Federal Credit Union July 2006 - December 2007
Skills
Demand Generation, Lead Scoring, Database Segmentation, Campaign Execution, Marketing Automation, Silverpop, SQL, Cloud Computing, Hosted Solutions, Campaigns, Solutions Marketing, Email Marketing, Sales Enablement, Google Analytics, Database Marketing, Lead Generation, Direct Marketing, Segmentation, Marketing, Business Development, Customer Acquisition, Strategic Partnerships, SaaS, Salesforce.com, Analytics, Go-to-market Strategy
Education
St. Mary's University 2004 — 2006
MBA, General Business
St. Mary's University 2000 — 2004
BBA, Marketing
Advanced Systems Engineering April 2015 - Present
Security Service Federal Credit Union October 2014 - April 2015
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Windows, HTML, Research, Customer Service, Outlook, Photoshop, English, Sales, Java
Education
College America Colorado Springs 2008 — 2011
Associate of Science, Computer Programming, 3.84
Pikes Peak Community College 2007 — 2009
Associate’s Degree, Computer Technology
Security Service Federal Credit Union August 2006 - Present
Attorney General of Texas2005 - 2006 January 2005 - August 2006
Loeffler Jonas & Tuggey LLP September 2001 - December 2004
Skills
Corporate Law, Banking, Corporate Finance, Trial Advocacy, Consumer Finance, M&A due diligence, M&A experience, Economics, Corporate Governance, Compliance, Real Estate, Non-profits, Economic Development, Government Relations, Policy, Public Relations
Education
Texas Tech University School of Law
Doctor of Law (J.D.)
Texas Tech University
Master of Business Administration (MBA)
Texas A&M University
Bachelor of Business Administration (BBA)
Security Service Federal Credit Union November 2009 - Present
Global Wave Group November 2007 - September 2009
Countrywide Bank August 2005 - November 2007
Union Bank of California 2001 - 2005
Skills
Software Project..., Software Product..., Process Improvement, Business Analysis
Education
The University of Texas at Austin - Red McCombs School of Business 1989 — 1993
BBA, Accounting
Vanderbilt University
BAI Bank Operations & Technology Program
Rackspace, the Open Cloud Company February 2013 - Present
Rackspace Hosting May 2011 - February 2013
Northwest Vista College - Alamo Community College District September 2006 - May 2012
Rackspace December 2009 - August 2011
University of the Incarnate Word November 2010 - April 2011
University of the Incarnate Word March 2009 - June 2009
Rackspace December 2006 - May 2009
Security Service Federal Credit Union August 2004 - November 2006
Security Service Federal Credit Union August 2000 - August 2004
Security Service Federal Credit Union August 1990 - August 2000
Skills
Microsoft Office, HTML, Analysis, Requirements Gathering, Research, Competitive Analysis, Visio, Technical Writing, Databases, Software Documentation, Data Analysis, Business Process, Management, Business Analysis, Product Management, Leadership, Requirements Analysis, Project Management, Agile Methodologies, Software Solutions, Cloud Computing, Customer Experience, Setting Priorities, Strategy, Virtualization, Software Project..., SDLC, Software Development, Agile Project Management, Scrum, Managed Hosting, Web Development, E-commerce, Web Applications, Online Marketing
Education
Our Lady of the Lake University 1999 — 2001
MBA, Electronic Commerce
Our Lady of the Lake University 1997 — 1999
BS, Electronic Commerce
St. Mary's University 1991 — 1993
BBA, International Business
Security Service Federal Credit Union November 2013 - Present
CHRISTUS Santa Rosa Health System September 2009 - November 2013
University of Texas Health Science Center at San Antonio August 2006 - November 2009
Rice University August 2003 - October 2006
Skills
Editing, Public Relations, Adobe Creative Suite, Internal Communications, Event Planning, Brand Management, Healthcare, Social Media, Hospitals, Nonprofits, Strategic Planning, Media Relations, Crisis Communications, Public Speaking, Corporate Communications, Healthcare Management, Strategic Communications, Marketing Communications, Copywriting, Blogging, Copy Editing, Newsletters, Web Content, Event Management, Content Development, Messaging, News Writing, Graphic Design, Marketing, Social Media Marketing, Marketing Strategy, Press Releases, Social Networking, Email Marketing
Education
Texas A&M University 1999 — 2002
BA, Journalism
Marquette High School 1994 — 1998
Security Service Federal Credit Union March 2015 - Present
Witte Museum July 2010 - March 2015
San Antonio Human Resource Management Association January 2013 - December 2014
Dr Pepper Snapple Group, Inc. - Formally Cadbury Schweppes February 2008 - November 2009
Cadbury Schweppes - Now Dr Pepper Snapple Group October 2006 - February 2008
SER - Jobs for Progress March 2004 - April 2006
Dallas Concilio 2002 - 2004
The Greater Dallas Hispanic Chamber of Commerce 1999 - 1999
Skills
PHR, Sage, SAP HR, Microsoft Office, Payroll, Payroll Processing, Payroll Software, Kronos, Spanish, Record Keeping, Benefits Administration, Employee Relations, Surveys, Recruitment/Retention, New Hire Orientation, Onboarding, Separations, Data Analysis, Project Coordination, 401k, Account Reconciliation, Records Management, Teaching, Research, New Hire Orientations, SPHR, Organizational..., Training, Recruiting, Interviews, Personnel Management, FMLA
Education
The University of Texas at Arlington
BBA, Management
The University of Texas at Austin
BA, Sociology & Anthropology
Eagle Pass High School
Diploma, General
PreK for SA - Diego's Mom
PreK for SA - Diego's Mom
PreK for SA - Diego's Mom
Wells Fargo June 2007 - Present
AT&T June 2000 - May 2007
Security Service Federal Credit Union July 1998 - June 2000
Norwest Audit Services 1994 - 1998
Skills
Sarbanes-Oxley Act
Education
Texas Tech University 1987 — 1991
SchoolsFirst Federal Credit Union June 2014 - Present
Credit Union National Association July 2010 - June 2014
California and Nevada Credit Union Leagues March 2006 - July 2010
Xerox Federal Credit Union June 1997 - February 2006
Security Service Federal Credit Union July 1987 - June 1997
Accenture May 1982 - June 1987
Skills
Strategic Planning, Credit Unions, Banking, Non-profits, Risk Management, Leadership, Nonprofits, Financial Analysis, Fundraising, Loans, Process Improvement, Credit, Sales, Business Strategy, Mortgage Lending, Management, Strategy, Team Building, Commercial Lending, Training, Executive Management, Budgets, New Business Development, Coaching, Public Speaking, Marketing, Finance, Marketing Strategy, Sales Management, Financial Services, Business Planning, Business Development, Leadership Development, Mergers & Acquisitions, Organizational..., Analysis, Investments, Program Management, Vendor Management, Change Management, Policy, Public Relations, Management Consulting, Negotiation, Marketing Communications, Project Management, Financial Education, CRM, Market Research, Start-ups
Education
The University of Texas at Austin - Red McCombs School of Business 1978 — 1982
BBA, Concentration in Finance
Security Service Federal Credit Union Vice President - Risk ManagementSecurity Service Federal Credit UnionJuly 2006 - Present
Security Service Federal Credit Union 2006 - Present
MBNA October 1993 - May 2005
Skills
Risk Management, Financial Risk, Fraud, Risk Assessment, Security, Physical Security, Banking
Education
Rutgers 1975 — 1979
Script Care, Ltd. December 2013 - Present
Script Care, Ltd. April 2013 - December 2013
Coburn Supply Co. September 2012 - April 2013
CHRISTUS Health January 2011 - September 2012
Security Service Federal Credit Union October 2007 - January 2011
IBC Bank 2006 - 2007
Skills
Risk Assessment, CISA, IT Governance, Records Management, Security, IT Audit, Accounting, Process Improvement, Tax, Auditing, CPA, Governance, Budgets, Internal Controls, Finance, Payroll, Management, Financial Statements, Financial Reporting, GAAP, Enterprise Risk..., Financial Analysis, Human Resources, QuickBooks, Managerial Finance
Education
Texas State University-San Marcos 1992 — 1993
Bachelor of Business Administration (BBA), Accounting
Security Service Federal Credit Union Audit SeniorKPMG Peat MarwickJanuary 1986 - December 1990
Skills
Mergers, Financial Analysis, Analysis, Internal Controls, Mergers & Acquisitions, Leadership, Financial Reporting, Human Resources, Accounting, Banking, Strategic Financial..., Process Improvement
Education
Texas State University 1981 — 1985
Security Service Federal Credit Union November 2014 - Present
SSFCU 1991 - Present
Education
San Antonio College 1982 — 1984
Security Service Federal Credit Union July 1990 - Present
Gill Savings and Loan September 1982 - July 1990
Federal Reserve Bank of St. Louis February 1980 - September 1982
Skills
Core Banking Systems..., Systems Analysis and..., Project Management, Business Process..., Core Systems Team..., SDLC, Problem Analysis and..., Merger & Acquisitions -..., Regulatory Requirements..., Credit Bureau Reporting, IT and Operational Risk..., Third Party Vendor..., ACH, Change Management, Enterprise Project..., PMI Standards and Ethics, AtTask Project..., MS Project Management, Disaster Recovery
Education
Belleville Area Community College
Associate's Degree, Computer Science
Southern Illinois University, Edwardsville
Security Service Federal Credit Union May 2013 - Present
Security Service Federal Credit Union September 2011 - April 2013
Security Service Federal Credit Union October 2008 - September 2011
Chartway Federal Credit Union August 2007 - September 2008
Skills
Operations Management, Training Facilitation, Call Center, Banking, Employee Relations, Human Resources, Customer Service, Budgets, Change Management, Coaching, Call Centers, Team Building, Sales, Training, Organizational..., Leadership, Team Leadership, Management, Strategic Planning, Microsoft Office, Employee Training, Leadership Development, Credit Unions, Credit, PowerPoint, Public Speaking, Interviews
Education
University of Phoenix 2006 — 2007
MA, Management
St. Mary's University 2001 — 2003
BBA, Human Resources
Palo Alto College 1999 — 2001
Basics, Business
Security Service Federal Credit Union 1999 - Present
Skills
Customer Service, banking, customer relations, call center, coaching, Banking, Call Center, Coaching, Call Centers, Leadership, Outlook, Process Improvement, Business Analysis, Software Documentation, Team Leadership, Analysis, Operations Management, Microsoft Office, Vendor Management, Team Building
Education
Texas State University 1977 — 1981
TSP Consulting Services, Inc. May 2014 - Present
Security Service Federal Credit Union November 2011 - April 2014
Security Service Federal Credit Union February 2011 - November 2011
Wachovia, A Wells Fargo Company August 2009 - January 2011
Wachovia November 2006 - November 2009
World Savings April 2002 - November 2006
USAA 1992 - 2002
Skills
Acquisition Integration, Program Management, Business Process..., System Selection, SDLC, System Configuration, Software Project..., Business Requirements, SharePoint, Project Portfolio..., Billing Systems, Disaster Recovery, Visio, Requirements Analysis, User Acceptance Testing, Access, Requirements Gathering, Software Documentation, Systems Analysis, Loans, Information Technology, Risk Management, Credit, Business Process, Agile Methodologies, Portfolio Management, Vendor Management, Analysis, PMO, PMP, Integration, Business Intelligence, Mortgage Lending, Business Analysis, Enterprise Architecture, Enterprise Software, MS Project, Management, Process Improvement
Education
Texas A&M University 1989 — 1991
BBA, Management Information Systems
The MPS Group March 2003 - August 2014
Security Service Federal Credit Union August 1998 - March 2002
Skills
Team Building, Strategic Planning, Account Management, Cloud Computing, New Business Development, Management, Salesforce.com, Troubleshooting, Vendor Management, Strategy, Solution Selling, Professional Services, Integration
Education
St. Mary's University 1999 — 2000
Business Careers High School 1994 — 1998
Security Service Federal Credit Union 2014 - Present
Pixelnate Multimedia April 2006 - Present
Anderson Marketing Group January 2009 - May 2014
Anderson Marketing Group January 2003 - January 2009
Vertis, Inc. June 2000 - December 2002
Locomotion/Alchemy Studio May 2001 - August 2001
All Image Studio March 1999 - January 2000
Accu-Print/Ad-Ventures January 1998 - January 1999
Alphagraphics October 1997 - January 1998
Command P October 1994 - September 1997
Skills
jQuery, User Interface Design, Bootstrap, PHP, User Experience Design, WordPress, SEO, Wireframes, OmniGraffle, Information Architecture, W3C Accessibility, CSS, HTML5, Google Analytics, MySQL, After Effects, Photoshop, Illustrator, Premiere, Flash, UML, HTML5 Video, Video Encoding, Digital Illustration, Motion Graphics, JSON, Git, XML, Adobe Director, Print Production Process, Programming, Web Design, HTML 5, Usability Testing
Education
Texas State University-San Marcos 1998 — 2001
BA in Communication Design, Interactive and Media Design
San Antonio College 1996 — 1998
Multimedia Design
The University of Texas at San Antonio 1993 — 1995
Bachelor of Arts (B.A.) in Communication Design, Architecture
Churchill High School
Churchill High School
Churchill High School
Security Service Federal Credit Union June 2003 - Present
Skills
Business Analysis, Requirements Gathering, Visio, Vendor Management, SharePoint, Process Improvement, Software Project..., Project Management, Banking, Analysis, Software Documentation, Business Process..., Requirements Analysis, Change Management, Underwriting, Management, SDLC, PMP
Education
University of the Incarnate Word 2003 — 2005
MBA, Business Administration
Texas Lutheran University 1999 — 2003
B.A., Business Administration w/ specialization in Marketing
USAA May 2014 - Present
River City Federal Credit Union June 2010 - May 2014
Argonaut Group January 2009 - May 2010
Washington Mutual June 2008 - January 2009
Washington Mutual February 2008 - June 2008
HEB 2007 - 2008
U.S. Government October 2003 - May 2007
Security Service Federal Credit Union May 1998 - October 2002
Security Service Federal Credit Union 1996 - 2002
JC Penney 1993 - 1996
Skills
Risk Management, Financial Risk, Operational Risk..., Operational Risk, Fraud, Sarbanes-Oxley Act, Microsoft Excel, Microsoft Office, PowerPoint, AML, Banking, Customer Service, Bank Secrecy Act, Sarbanes-Oxley, Financial Services, Enterprise Risk..., Training, OFAC, Fraud Detection, Anti Money Laundering, Credit Unions, Retail Banking, Loans, USA PATRIOT Act, Executive Management, Internet Banking, Investigation, Financial Institutions, Credit Cards, Internal Audit, Debit Cards, Call Centers, Deposits, Consumer Lending, Credit, Risk Assessment, Risk Analysis, Financial Regulation, Auditing, Management, Internal Controls, Process Improvement, Team Building, Strategic Planning
Education
Our Lady of the Lake University 1999 — 2001
MBA, Management
University of the Incarnate Word 1990 — 1996
BBA, Banking/Finance
Bank of the West April 2015 - Present
Security Service Federal Credit Union June 2013 - Present
International Bank of Commerce October 2010 - May 2013
Washington Mutual Card Services March 2007 - February 2009
PSCU Financial Services 2007 - 2007
GM Card Services 1999 - 2005
Education
Rollins College
Shambhala Center San Antonio
University of Central Florida
U.S. Department of Labor June 2003 - Present
Washington Mutual Card Services (previously Providian Financial) 2001 - 2002
AT&T 2000 - 2001
USAA 1998 - 2000
Security Service Federal Credit Union 1997 - 1998
Southwest Research Institute 1986 - 1997
Skills
Policy, Management, Investigation, Auditing, Public Speaking, Customer Service, Microsoft Office, Training, Government, Microsoft Word
Education
EEO/Diversity Education and Training 2004 — 2015
Professional Training 1991 — 2014
The University of Dallas 2005 — 2008
MBA, HR Management
St. Mary's University 1998 — 2002
BBA, Management Information Systems
HVHC February 2014 - Present
CPS Energy October 2006 - February 2014
International Avaya Users Group (IAUG) 2012 - 2013
Security Service Federal Credit Union January 2012 - March 2012
IBC Bank July 2003 - October 2006
Dish Network June 2000 - July 2003
Skills
Avaya, Telephony, VoIP, Telecommunications, Troubleshooting, Cabling, IVR, Active Directory, Video Conferencing, Cisco Technologies, Unified Messaging, Network Security, IP, Data Center, Security, Technical Support, Call Centers, Integration, Networking, System Administration, System Deployment
Education
The University of Texas at San Antonio 1992 — 1994
BS, Environmental Biology/Bio-technology
San Antonio College 1990 — 1992
Associate of Science (AS), Biotechnology
JPMorgan Chase & Co. January 2015 - Present
JPMorgan Chase & Co. January 2014 - January 2015
JPMorgan Chase March 2012 - January 2014
The Hartford Insurance Group March 2010 - March 2012
Washington Mutual May 2008 - April 2009
Security Service Federal Credit Union August 1993 - May 2008
Skills
Banking, Anti Money Laundering, Customer Service, Financial Risk, Financial Services, Fraud, Leadership, Management, Process Improvement, Risk Management, Credit, Credit Cards, Analysis, Internal Audit
Education
Texas State University 1988 — 1992
Bachelor of Science, Criminal Justice with minor in Psychology
The Federal Reserve Bank of Dallas- San Antonio Branch February 2012 - Present
Security Service Federal Credit Union February 2009 - March 2012
Skills
Event Planning, Social Media, PowerPoint, Microsoft Office, Word, Non-profits, Excel, Planning, Budgeting, Writing, Problem Solving, Program Management, Community Relations, Event Management, Outlook, Public Speaking
Education
The University of Texas at San Antonio 2009 — 2011
MPA, Public Administration
St. Edward's University 2005 — 2007
BBA, Marketing
Security Service Federal Credit Union May 2013 - Present
Security Service Federal Credit Union July 2011 - May 2013
Security Service Federal Credit Union June 2006 - July 2011
Security Service Federal Credit Union May 2003 - June 2006
Education
Our Lady of the Lake University 1998 — 2002
Bachelor of Business Administration, Accounting
Security Service Federal Credit Union May 2011 - Present
Lancer Corporation August 2009 - May 2011
Capital Guardian Trust Company July 2004 - June 2009
Capital Guardian Trust Company September 2002 - June 2004
Capital Guardian Trust Company May 2000 - August 2002
DELOITTE & TOUCHE, LLP January 2000 - March 2000
Skills
Financial Statements, Accounting, Tax, Management, Financial Analysis, Financial Audits, Cost Accounting, Financial Accounting, Forecasting, General Ledger, Account Reconciliation, Banking, Finance, Investments, Sarbanes-Oxley Act, Internal Controls, Auditing
Education
St. Mary's University 2000 — 2002
Master of Science, Accounting
St. Mary's University 1996 — 2000
Bachelor of Business Administration, Accounting
Security Service Federal Credit Union September 2014 - Present
Liv Life Creative January 2013 - Present
Dahill July 2009 - November 2013
Our Lady of the Lake University May 2009 - May 2010
Skills
Marketing Communications, Social Media, Social Media Marketing, Marketing Strategy, Event Planning, Marketing, Event Management, Advertising, Social Networking, Customer Service, Microsoft Office, Web Design, Graphic Design, Trade Shows, Photography, PowerPoint, Microsoft Excel, Microsoft Word, Email Marketing, Photoshop, Sales, Online Marketing, B2B, Salesforce.com
Education
Our Lady of the Lake University 2006 — 2010
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Security Service Federal Credit Union May 2013 - Present
Security Service Federal Credit Union February 2010 - May 2013
Citibank 1986 - 2010
Citibank 1986 - 2009
Skills
AML, Risk Management, Banking, Financial Services, Retail Banking, Financial Risk, Credit, Process Improvement, Management, Loans, Relationship Management
Education
Southern Illinois University, Edwardsville 1989 — 1992
MBA, Business/International Business
Southeast Missouri State University 1980 — 1984
BSBA, Accounting, Management
Halliburton January 2014 - Present
Pearson North America April 2012 - January 2014
Security Service Federal Credit Union August 2010 - March 2012
UT Health Science Center at San Antonio / School of Medicine Dean's Office October 2004 - August 2010
Texas Mgt. Associates, Inc. October 1998 - October 2004
Skills
User Experience, User-centered Design, Usability, User Interface Design, JavaScript, CSS, Wire Framing, Rapid Prototyping, HTML, Photoshop, SharePoint, Instructional Design, Instructional Technology, UI testing, UI/UX, Dreamweaver, Information Architecture, Accessibility, Human-computer..., Usability Testing, Flash, Usability Design, Wireframes, Human Computer..., Usability Engineering
Education
University of Texas at Brownsville 2005 — 2007
Master's Degree, Educational Technology, Adult Learning Theories and Instructional Strategies
Park University 2001 — 2004
BS, Computer Science
Security Service Federal Credit Union January 2013 - Present
Citigroup 1991 - 2005
Skills
Banking, Call Center, Operations Management, Customer Relations, Performance Management, Customer Service, Team Building, People Management, Process Improvement, Coaching, Microsoft Office, Budgeting, Excel, Sales Management, Word, Documentation, Policy, Employee Relations, Problem Solving, Quality Assurance, Business Analysis, Change Management, Call Centers, Management, Software Documentation, Customer Satisfaction, Leadership, Microsoft Word, Budgets, Risk Management, Vendor Management, Microsoft Excel
Education
Texas State University 1985 — 1990
BA, Management
Mason High School
Security Service Federal Credit Union May 2015 - Present
Associate Board Member, Security Service Federal Credit Union January 2011 - Present
The University of Texas System Administration November 1994 - Present
Skills
Program Management, Construction Management, Construction, Contract Management, Project Planning, Strategic Planning, Budget, Contract Negotiation, Microsoft Office, Leadership Development, Process Improvement, Operations Management, Account Management, Submittals, Project Management, Supervisory Skills, Customer Service, Budgets, Architecture, Sustainability, MS Project, LEED AP, Leadership, LEED, PowerPoint, Business Development, Analysis, Public Speaking, Process Scheduler
Education
Texas A&M University 1979 — 1983
Bachelors of Environmental Design
GlobalSCAPE, Inc. January 2013 - Present
Mary Kay Cosmetics March 2000 - Present
GlobalSCAPE, Inc. June 2009 - January 2013
USAA 1998 - 2002
USAA 1995 - 1998
USAA 1993 - 1994
USAA 1991 - 1993
Security Service Federal Credit Union 1987 - 1991
Skills
Recruiting, Onboarding, Employee Relations, HRIS, Human Resources, Performance Management, College Recruiting, Organizational..., Deferred Compensation, Employee Benefits, HR Policies, Interviews, HR Consulting, Workforce Planning, New Hire Orientations, Payroll, Temporary Placement, Management, Screening, Temporary Staffing, Job Analysis, Policy, Talent Acquisition
Education
University of the Incarnate Word 1992 — 1994
Master of Business Administration (MBA), Business Administration and Management, General
St. Mary's University 1984 — 1987
Bachelor of Arts (B.A.), Communications Arts-Journalism
Southwest High School
High School Diploma, General Studies
Security Service Federal Credit Union June 2014 - Present
Randolph Brooks Federal Credit Union January 2009 - June 2014
Randolph Brooks FCU January 2003 - January 2009
Omega Mortgage Co January 2000 - December 2003
Skills
Credit, Loans, Banking, Financial Analysis, Investments, First Time Home Buyers, Customer Service, Real Estate, FHA, Microsoft Excel, Financial Reporting, Accounting, Mortgage Lending, Process Improvement, Auditing
Education
Texas State University 1998 — 2003
Bachelors, Finance
Security Service Federal Credit Union May 2015 - Present
Security Service Federal Credit Union October 2014 - May 2015
Children's Hospital of San Antonio November 2011 - September 2014
CHRISTUS Health November 2006 - November 2011
Skills
Media Relations, Public Relations, Nonprofits, Community Outreach, Fundraising, Event Planning, Hospitals, Healthcare Management, Public Speaking, Program Development, Volunteer Management, Strategic Planning, Social Media, Non-profits, Medicare, HIPAA, Leadership, Social Networking, Blogging, Case Managment, Healthcare Information...
Education
Texas Tech University 1991 — 1994
Bachelor of Arts (B.A.), Broadcast Journalism
Security Service Federal Credit Union November 2011 - Present
L.B. Johnson Elementary August 2004 - Present
Melissa Guerra August 2011 - August 2011
Horizon Bay Retirement Center October 2009 - July 2011
Travis Elementary September 2009 - June 2011
Texas State University January 2011 - May 2011
U.S. Census Bureau April 2010 - August 2010
Hays County Food Bank January 2010 - April 2010
Education
University of North Texas 2012 — 2013
Master of Science, Library and Information Sciences, 4.0
Texas State University-San Marcos 2008 — 2011
Bachelors, English, 3.29
USAA April 2015 - Present
USAA December 2013 - Present
USAA October 2012 - December 2013
Security Service Federal Credit Union April 2010 - October 2012
Security Service Federal Credit Union April 2010 - October 2012
Frost Bank September 2008 - April 2010
Luxottica Retail August 2006 - September 2008
Conns Electronics and Appliances June 2005 - September 2006
Skills
Personal Loans, Call Centers, Sales, Credit, Customer Service, Credit Cards, Cross Selling, Deposits, Consumer Lending, Mortgage Lending, Banking, Debit Cards, Retirement, Credit Unions, Retail Banking, Loan Origination, Credit Analysis, Refinance, Residential Mortgages, Mortgage Banking, VA loans, Loans, Training, Leadership, Risk Management, Insurance, Loan Servicing, Finance, Home Equity Loans, Financial Services, Lines Of Credit, Home Equity Lines of..., Payments, Credit Risk, Mortgage Underwriting, Personal Banking, IRAs, Branch Banking, ACH, Cash Management, Internet Banking, Mortgage Servicing, Bank Secrecy Act
Education
Texas A&M University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
San Antonio College
Associate's degree, Business Administration
Wells Fargo Home Mortgage May 2013 - Present
Security Service Federal Credit Union January 2013 - May 2013
SWBC March 2012 - December 2012
Journey Lane November 2006 - October 2012
USAA January 2005 - May 2007
USAA November 2003 - January 2005
USAA February 1998 - June 2000
USAA January 1992 - February 1998
Skills
Business Process..., Program Management, SDLC, Project Portfolio..., Process Improvement, Business Process, Leadership, Cross-functional Team..., Team Building, Project Management, Human Resources, CRM, Business Analysis, Integration, PMP, Performance Management, Software Documentation, Training, Vendor Management
Education
St. Mary's University
MBA, Business
Texas State University-San Marcos 1987 — 1991
BA, Computer Information Systems
Security Service Federal Credit Union July 2013 - Present
Retreat Capital Management, Inc. July 2012 - July 2013
Wells Fargo Home Mortgage (via Signature Consultants, LLC) March 2011 - July 2012
PR Newswire January 2010 - October 2010
PR Newswire December 2006 - December 2009
PR Newswire December 2005 - November 2006
PR Newswire August 2000 - November 2005
PR Newswire September 1998 - July 2000
Skills
User Acceptance Testing, SDLC, Requirements Analysis, Requirements Gathering, Defect Tracking, Manual Testing, Problem Solving, Test Planning, Usability Testing, Customer Oriented, Microsoft Office, Proofreading, Integration, Regression Testing, Quality Center, Test Cases, Analysis, Business Requirements, Visio, System Testing, Management, Quality Assurance, Business Analysis, Leadership, Troubleshooting, Training, Testing, Software Quality..., Software Documentation, Call Centers, Software Project...
Education
St. Edward's University 1993 — 1997
BA, Photocommunications
Security Service Federal Credit Union
Skills
Loans, Mortgage Banking, Mortgage Lending, Loan Origination, Underwriting, VA loans, Refinance, FHA, USDA, Residential Mortgages
Education
The University of Texas at Austin
Psy
The University of Texas at San Antonio
Counseling Psychology
ViaTech Publishing Solutions, Inc. November 2014 - Present
Voice Retrieval & Information Services, Inc. February 1992 - October 2014
DCS Consulting Inc. February 1989 - February 1992
Mobil Oil Corporation February 1986 - February 1989
Healthcare International, Inc January 1978 - April 1982
Security Service Federal Credit Union 1975 - 1978
Skills
IBM iSeries, OS/400, iSeries, RPG, AS400, I5, FTP, Barcode, COBOL, DB2, System Administration, CGI, Application Development, IT Management, Data Center, Application Design, Security, TCP/IP, Integration, Virtualization, Microsoft SQL Server, Software Development, Telecommunications, Hardware, Business Intelligence, Databases, IBM AS/400, Storage Area Networks, Systems Analysis, Requirements Analysis, Software Design, Business Analysis, Software Project..., Data Migration, Operating Systems, SQL, Programming, Servers, Storage, Unix, IT Strategy, IBM Certified, High Availability, AIX, Solution Architecture, Cloud Computing, SAN, EDI, SDLC, Enterprise Software
Education
San Antonio College 1972 — 1973
Associate, Computer Programming/Operations
Radford High School 1969 — 1970
High School
Security Service Federal Credit Union December 2005 - March 2015
Wells Fargo - Consumer Credit Group January 2002 - December 2005
MCI Telecommunications January 1990 - February 1999
Skills
Banking, Employee Relations, Team Building, Process Improvement, Leadership, Customer Service, Succession Planning
Education
Regis University
Bachelor’s Degree, Business Administration / Human Resources Management
Regis University
Master’s Degree, International Business / Operations Management
Self Employed September 2014 - Present
Security Service Federal Credit Union June 2007 - August 2014
Skills
Call Centers, Loans, Analysis, Customer Service, Banking, Leadership, Credit Cards, Coaching, Credit, Process Improvement, Operations Management, Access, Recruiting, Finance, Team Building, Commercial Banking, Outlook, Management, Financial Services, Sales, Consumer Lending, Executive Management
Education
St. Mary's University 2011 — 2013
Texas State University 1999 — 2004
Bachelor of Business Administration (BBA), Information Technology, 3.2
Security Service Federal Credit Union March 2015 - Present
Security Service Federal Credit Union January 2011 - Present
HEB Grocery 1994 - 2011
Skills
SharePoint
Education
St. Mary's University 2001 — 2004
PULSE July 1995 - Present
First City Bancorp 1989 - 1993
Security Service Federal Credit Union September 1983 - March 1989
Skills
Product Management, Customer Service, Account Management, Vendor Management, OFAC, Client Training, Anti Money Laundering, Gateway Mandates..., A, ATM networks
Education
San Antonio College
Associate of Science (A.S.), Computer Application Design
Security Service Federal Credit Union March 2005 - Present
United Auto Credit Corporation February 2003 - March 2005
Ford Motor Credit Company August 1998 - February 2003
Education
Regis University 2006 — 2009
Master of Business Administration (MBA), Accounting and Finance
Hope College 1993 — 1998
Bachelor of Arts (B.A.), Business Administration, Psychology, Sociology
GEO January 2012 - August 2014
Security Service Federal Credit Union May 2006 - August 2010
Alamo City Auction Pool (ACAP) June 2004 - May 2006
Security Service Federal Credit Union April 2002 - May 2004
Union Acceptance Corporation (UAC) April 1996 - February 2002
Cash America International September 1994 - March 1996
Various Law Enforcement September 1983 - August 1994
Skills
Retail, Management, Marketing, Sellers, Program Management, Employee Relations, Training, Investment Properties, Sales, Enforcement, Insurance, Loans, Patrol, Quality Assurance, Automobile, Pricing, Vehicles
Education
Stephen F. Austin State University 1978 — 1982
BA, Criminal Justice
Stephen F. Austin State University 1978 — 1982
BA, Political Science
Security Service Federal Credit Union
Skills
Business Analysis, Software Documentation, Visio, Banking, SDLC, Windows, Requirements Gathering, SharePoint, Software Project..., Vendor Management, Business Requirements, Process Improvement, Analysis, SQL, Requirements Analysis, Business Process, Integration, Databases, Microsoft SQL Server, Agile Methodologies, Disaster Recovery, Solution Architecture, Business Intelligence, Enterprise Architecture, Project Management, Software Development, PMP, Program Management, CRM, Credit Unions
Education
Our Lady of the Lake University
Security Service Federal Credit Union February 2012 - Present
Wells Fargo Retail Finance 2006 - 2011
Skills
Consumer Lending, Lines Of Credit, Retail Banking, Risk Management, Finance, Portfolio Management, Cross Selling, Small Business Lending, Financial Services, Credit Analysis, Cash Management, Banking, Loans, Commercial Banking, Commercial Lending, Credit, Financial Analysis, Mortgage Lending
Education
Regis University 2011 — 2012
MBA, MBA
University of Colorado at Denver 2006 — 2009
Bachelor of Science, Accounting
Mexicans and Americans Thinking Together (MATT) July 2015 - Present
Mexicans and Americans Thinking Together (MATT) September 2014 - June 2015
Mexicans and Americans Thinking Together (MATT) July 2014 - August 2014
School of Excellence in Education October 2012 - December 2012
Security Service Federal Credit Union March 2012 - October 2012
Dallas ISD July 2006 - March 2012
Dallas ISD August 2007 - June 2009
School of Excellence in Education July 2005 - July 2006
Skills
Photoshop, Illustrator, Flash Animation, Audacity, Dreamweaver, Fireworks, Microsoft Office, CSS, HTML, SharePoint, Adobe Acrobat, Web Design, Adobe Fireworks, Information Architecture, User Experience, Adobe Creative Suite, Software Documentation, Web Development, Public Speaking, Management, Editing, Event Planning, Social Media, PowerPoint, Research
Education
Our Lady of the Lake University 2013 — 2014
Master's Degree, Information Systems and Security
Our Lady of the Lake University 1998 — 2003
BBA, Computer Information Systems
Brackenridge High School
Security Service Federal Credit Union April 2002 - Present
Education
San Antonio College 2001 — 2004
Security Service Federal Credit Union October 2009 - September 2012
West Texas Credit Union October 2005 - October 2009
Skills
AML, Banking, Compliance, Cross-functional Team..., Financial Services, Leadership, Legal Compliance, Loans, Operations Management, Recruiting, Securities, Team Building, Risk Management, Customer Service, Management, Policy, Process Improvement
Education
University of Texas at El Paso 2010 — 2013
Bachelor of Arts (B.A.), Psychology
The University of Texas at El Paso 2009 — 2012
Master of Public Administration (M.P.A.), Management and Policy Analysis
Fiserv Manage a team that is responsible for processing electronic transactions for approximately 130 financial institutions and their merchant customers nationwide.Problem Resolution SpecialistDiscover CardMay 2000 - October 2003
Security Service Federal Credit Union March 1998 - March 2000
Education
St. Mary's University 1994 — 1999
Master's degree, Business Administration and Management, General
Beijing Language Institute 1991 — 1991
Language Certificate, Mandarin Chinese
St. Mary's University 1988 — 1990
Bachelor of Arts (BA), International Relations and Affairs
Hong Kong International School