Experience
Sender Guides LLC   October 2012 - Present
SLS  August 2013 - Present
One Community Church  January 2013 - Present
Denver Adventures, LLC   October 2012 - June 2014
Amazing Grace Community Church   January 2013 - January 2014
Free Methodist Church – USA  2010 - 2014
Free Methodist Church – USA  2010 - 2014
Specialized Loan Servicing   April 2010 - August 2013
OfficeMax  August 2004 - July 2009
Ralph Schomp Automotive  August 2006 - December 2008

Skills
Leadership, Microsoft Excel, Microsoft Office, Rock Climbing, Public Speaking, Ice Climbing, Snowboarding, Microsoft Word, Team Building, Teaching, Mountaineering, Ministering, Backpacking, Computers, Ropes, Market Research, Financial Reporting, Alpine, telemark Skiing, Financial Accounting, Inventory Management, Loss Prevention, Mountain Leader, Outdoor Industry, Fly Fishing, Loss Mitigation, Mortgage Insurance, Marketing, Project Management, SharePoint Designer, SharePoint, SnagIt, Instructional Design, Instructional Manuals, Instructional Systems..., Technical Writing, Photoshop, Avalanche Snowprofile..., Avalanche Beacon Search, Avalanche Forecasting, Articulate Storyline, Camtasia, Training, Employee Training, Training & Development

Education
Denver Seminary   2012 — 2018
Master of Divinity (M.Div.), Outdoor Leadership

Regis University   2007 — 2008
BS, Business

Arapahoe Community College   2006 — 2007
AA, Business Administration

Experience
Comcast Business  July 2014 - Present
Wells Fargo Residential Valuation Services   March 2015 - July 2015
Pulte Mortgage  April 2013 - September 2014
Allonhill  2011 - 2012
Specialized Loan Servicing   2007 - 2011

Skills
Loan Servicing, Loan Modifications, Short Sales, Loss Mitigation, HAMP, Mortgage Servicing, Default, HAFA, LPS, Foreclosures, Mortgage Underwriting, Mortgage Lending, Mortgage Banking, Loans, FHA, Residential Mortgages, Underwriting, Loan Origination

Education
Metropolitan State College of Denver

Experience
Specialized Loan Servicing   April 2014 - September 2015
Arizona State Credit Union  June 2008 - February 2014
First Credit Union  February 1999 - May 2008

Skills
Consumer Lending, Credit, Loans, Call Centers, Commercial Lending, Credit Analysis, Banking, Retail Banking, Credit Unions, Financial Audits, Debit Cards, Credit Cards, Mortgage Servicing, Residential Mortgages, Mortgage Lending, Customer Service, Risk Management, Management, Leadership

Education
Western CUNA Management School   2004 — 2006
Credit Union Management

Mesa Community College   1990 — 1992
Associate's degree, General Studies

Experience
Armadillo Outfitters   April 2013 - Present
Sand N Soul   October 2012 - April 2013
Quantum Servicing, a Clayton Holdings Company  May 2011 - November 2012
Clayton  August 2010 - May 2011
Specialized Loan Servicing   December 2008 - January 2010

Skills
Mortgage Lending, Loans, Portfolio Management, Asset Managment, Loss Mitigation, Mortgage Servicing, Management, Loan Servicing, Mortgage Banking, Loan Origination, Residential Mortgages, Credit, Underwriting, Default, Mortgage Underwriting, Customer Service, Credit Risk, Foreclosures, Financial Analysis, Finance, Credit Analysis, Real Estate, Risk Management, Banking

Education
Metropolitan State College of Denver   1990 — 1995
Bachelor's degree, Finance

Arvada Senior High School   1986 — 1988

Experience
Movement Mortgage, LLC  June 2014 - Present
Goals For Glory   March 2014 - Present
Law Office of Curtis O Barnes  December 2011 - July 2013
Specialized Loan Servicing   August 2010 - December 2011

Skills
Soccer, Non-profit Leadership, Nonprofits, Public Speaking, Soccer Coaching, Charities, Fundraising, Sales Management, Customer Satisfaction, Leadership Development, Negotiation, Microsoft Office, Microsoft Word, Mortgage Servicing, Sales, Mortgage Lending, Debt Collection, Customer Relations, Customer Retention, Business Process..., Business Strategy, Training, Management, Project Management

Education
Carroll University   1996 — 1998
None, Business Administration and Management, General, Communications

Carroll University; Sturgeon Bay HS   1996 — 1998

Experience
Redwood Trust, Inc.   July 2014 - Present
Specialized Loan Servicing   July 2013 - July 2014
Fannie Mae  August 2009 - June 2013
GMAC ResCap  March 2008 - August 2009
Steel Mountain Capital   November 2007 - March 2008
Steel Mountain Capital   2007 - 2008

Skills
Portfolio Management, Project Management, Sales, budget, pricing, Relationship Management, Marketing, Community Outreach, Communication, Strategic Planning

Education
Baylor University   1999 — 2003
Bachelor of Science (B.S.), Business Family and Consumer Sciences/Human Sciences

White Oak

White Oak

Experience
Stewart Title  July 2015 - Present
Bank of America (Contract through Urban Lending Solutions) (contract ending 9/4/15)   March 2015 - July 2015
WJ Bradley  October 2014 - January 2015
Stewart Lender Services (Contract through PinPoint Staffing)   June 2014 - October 2014
URS  December 2013 - June 2014
Specialized Loan Servicing   April 2012 - March 2013
Clayton  September 2011 - April 2012
Aurora Loan Services  October 2008 - September 2011
Baldwin Finance, Inc   March 2008 - August 2008
Private Capital Mortgage Group   March 2007 - December 2007

Skills
Loans, Mortgage Lending, Foreclosures, Loss Mitigation, Mortgage Banking, Mortgage Servicing, Management, Supervisory Skills, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, PeopleSoft, Outlook, Business Development, State Compliance, Business Process..., Residential Mortgages, Loan Servicing, Default, Underwriting, Team Building, Project Management, Training, Employee Training, Hands-on Training, Job Aids, Policies and Procedures, Time Management, Multi Tasking, Auditing, Internal Audit, Account Reconciliation, Interviews, Screening Resumes, Process Improvement, Compliance, Legal Compliance, LPS Desktop, Reporting & Analysis, Leading Meetings, Quality Assurance, Development Planning, Communication Skills, Legislative Research, Solution Implementation, Interviewing Skills, Staff Development, Operations Management, Building Relationships

Education
Franklin University   2003 — 2006
Bachelors of Applied Science, Management Specialist

Ivy Tech State College   2001 — 2003
Associate of Applied Science, Management Specialist & Finance Specialist

Experience
Keller Williams Realty DTC  September 2014 - Present
Cat on the Keys   November 2013 - Present
Equity Colorado Real Estate  August 2013 - July 2014
Specialized Loan Servicing   October 2012 - July 2014
Tallgrass Talent Group  2014 - 2014
Tallgrass Talent Group  2014 - 2014
Tallgrass Talent Group  2014 - 2014
Tallgrass Talent Group  2014 - 2014
Martin Fein Interests  May 2011 - August 2012
CoreLogic  January 2009 - August 2010

Skills
Residential Homes, Real Estate, Negotiation, Customer Service, Sales, Contract Negotiation, Client Rapport, Sales Presentations, Market Surveys, Outreach Marketing, Managing Accounts, Planning Resident Events, Organized Multi-tasker, Microsoft Office, Yardi, Blue Moon, OneSite, Qualifying Prospects, Cross Selling, Leasing, Outlook, REO, Single Family Homes, Asset Management, Customer Satisfaction, Relocation, Selling Skills, Leases, Property, First Time Home Buyers, Rentals, Lease Administration, Property Management, Market Analysis, Time Management, Community Outreach, New Home Sales, Foreclosures, Apartments, Selling, Team Building, Market Research, Marketing, Cold Calling, Real Estate Transactions

Education
Salt Lake Community College   1995 — 1996
Associate of Applied Science, General Studies

Metropolitan State College of Denver
Bachelor's of Science, Business, Management, Marketing, and Related Support Services

Experience
Kaiser Permanente  November 2014 - Present
Kforce Inc  July 2014 - November 2014
Teletech  February 2014 - July 2014
TeleTech  November 2012 - February 2014
University of Phoenix/College of Information Systems and Technology   August 2012 - September 2013
Specialized loan servicing   June 2012 - November 2012
The Salvation Army  August 2006 - June 2012
Salvation Army  February 2005 - August 2006

Skills
Network Security, Linux, Shell Scripting, Network Administration, Firewalls, Security, TCP/IP, CCNA, Cisco Certified, Data Center, Networking, Routing, CompTIA Network+, CCNP, Microsoft Office, Team Leadership, Technical Support, CCNP Certified, Integrity, Windows Server, Information Technology, Management, Troubleshooting, JavaScript, OSI Model, System Deployment, Java Application..., CompTIA A+ Certification, Tcl-Tk, Encase, Encase Enscript, Ruby, QRadar, Fireeye NX, Fireeye AX, Palo Alto Networks, Cuckoo, Leadership

Education
Colorado State University   2009 — 2011
Master of Science, Management/Strategic Business Management

University of Phoenix   2007 — 2009
Bachelor of Science, Information Technology/Software Engineering

Southwestern Community College   2004 — 2005
Comptia, A+, Network +

Experience
Specialized Loan Servicing   September 2013 - Present
IBM - Seterus, Inc.   2009 - September 2013
Merrill Lynch (Wilshire Credit)   2008 - 2009
Merrill Lynch (Wilshire Credit Corp.)   2007 - 2008
Merrill Lynch (Wilshire Credit Corp.)   2005 - 2006
Capital Crossing Bank  2004 - 2004

Skills
Portfolio Management, Finance, Management, Financial Analysis, Risk Management, Leadership, Analysis, Strategy, Financial Services, Due Diligence

Education
Cornell University   2000 — 2002
Master of Business Administration (MBA), Finance and Financial Management Services

University of Massachusetts   1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Finance and Financial Management Services

Experience
Pearson  June 2010 - Present
The Sports Authority  2008 - June 2010
Specialized Loan Servicing   January 2007 - April 2008
TSYS iSolutions  September 2005 - December 2006
MPEG LA  January 2001 - August 2005
Verado Holdings (fka Firstworld Communications)   September 1997 - September 2001
ICG Communications  July 1998 - April 1999

Skills
Databases, Microsoft SQL Server, T-SQL, SSIS, SQL, Database Design, Database Administration, ETL, Software Development, IIS, SQL Tuning, Disaster Recovery, Oracle, Windows Server, Scrum, Integration, HTML, Software Documentation, Unix, Enterprise Architecture, Linux, MongoDB, Cassandra, Puppet, Ansible

Education
Colorado State University

Experience
W. J. Bradley   May 2012 - Present
Aurora Bank FSB  September 2011 - May 2012
Specialized Loan Servicing   February 2010 - April 2011

Skills
Mortgage Lending, Loans, Mortgage Banking, Loss Mitigation, Loan Origination, FHA, Mortgage Servicing, Residential Mortgages, Real Estate Economics, Default, Real Estate, Commercial Mortgages

Education
Los Angeles Harbor College   1985 — 1986

Experience
Homewatch CareGivers International  2013 - 2014
Specialized Loan Servicing   2012 - 2013
Granite Loan Management  2002 - 2011

Skills
Outstanding Customer..., Call Center Development, Call Routing, ACD, Call Recording, Contact Centre, Customer Experience..., Team Motivator, Leadership Development, Enterprise..., VoIP, Unified Messaging, IP PBX, IP Phones, Training & Development, Call Center, Customer Service, IVR, Vendor Management, SLA, Customer Satisfaction, Telecommunications, Customer Experience, Contact Centers, Sla, Call Centers, Training, Project Management, Team Building, Leadership, Analysis, Management, Employee Training, Team Leadership, Recruiting, Risk Management, Networking, Start-ups, Customer Retention, CRM, Salesforce.com, IT Service Management, Operations Management, Process Improvement, Performance Management

Education
Ashford University   2015 — 2016
Master of Business Administration (MBA)

Georgia State University - J. Mack Robinson College of Business   1992 — 1994
BBA, Marketing

Morehouse College   1988 — 1990
Marketing

Experience
Bright Horizons  July 2014 - Present
Specialized Loan Servicing   September 2013 - July 2014
Sears Holdings Corporation  September 2011 - August 2013
Dillards  June 2011 - September 2011
LifeTime Fitness  June 2008 - February 2009

Skills
Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Microsoft Publisher, Public Speaking, Multi-line Phone, Open Office, Cisco Call Manager, Call Centers, Call Routing, Call Center Development, Dispatching, Customer Escalation..., Peer Mentoring

Education
Austin Community College   2007 — 2009
Psychology

Charter for High School   2004 — 2008

Experience
Richey May & Co., LLP   January 2013 - Present
A3 Media Network  September 2012 - December 2012
Specialized Loan Servicing   January 2011 - March 2012
United States Air Force  April 2004 - March 2009

Skills
Tax, Accounting, Auditing, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Financial Reporting, Access, Customer Service, Teamwork, Finance

Education
Metropolitan State University of Denver   2010 — 2013
Bachelor of Science (BS), Accounting

Community College of the Air Force   2005 — 2008
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician

Experience
Urban Lending Solutions  March 2015 - May 2015
URBAN LENDING SOLUTIONS, LLC,   June 2014 - February 2015
Specialized Loan Servicing   October 2012 - March 2013
Anthem Health  February 2009 - February 2010
TIAA-CREF  July 2007 - April 2008
WhiteWave Foods  June 2006 - October 2006
Centrix Financial  December 2003 - November 2005
JANUS FUNDS  January 1999 - January 2002
MASS MUTUAL LIFE INSURANCE COMPANY  January 1997 - January 1999
TCI OF COLORADO  January 1994 - January 1997

Skills
Microsoft Word, Customer Service, Call Center, Project Management, Public Speaking, Call Centers, Sales Management, Insurance, Management, Time Management, Accounts Payable, Invoicing, Microsoft Excel, Training, Process Improvement, Sales, Business Analysis

Education
Regis University
B.S

Experience
Schneider Home   April 2014 - Present
Specialized Loan Servicing   October 2013 - April 2014
LenderLive Network, Inc.   February 2012 - November 2012
LenderLive Network, Inc.   February 2012 - November 2012
Specialized Loan Servicing   November 2006 - February 2012
Entrust Mortgage  September 2004 - October 2006
Capital Lending   May 2004 - August 2004

Skills
Loss Mitigation, Mortgage Lending, Loans, Mortgage Servicing, Mortgage Banking, Credit, Loan Servicing, Default, Customer Service, Banking, Management, Real Estate, Refinance, Investment Properties, Financial Analysis, Foreclosures, Due Diligence, Analysis, Asset Management, Residential Mortgages, Process Improvement, Risk Management

Education
Arapahoe Community College   1999 — 2000
General studies

Columbine Sr High   1996 — 1998
High School Diploma, General

Experience
SPC LLC   February 2006 - Present
Specialized Loan Servicing   July 2003 - February 2006
Ocwen  May 1997 - July 2000
Bankrate, Inc.   August 1995 - January 1997
Wells Fargo  July 1983 - July 1995

Skills
Customer Relations, Vendor Management, Business Analysis, Coaching, Negotiation, Account Management, Business Strategy, Process Improvement, Team Building, Management, Customer Service, Project Management, Performance Management, Business Development, Operations Management, Start-ups

Education
University of Colorado at Denver   2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting

Community College of Denver   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Real Estate

Community College of Denver   2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General

American Institute of Banking   1984 — 1988
Commercial Lending, Finance, General

Experience
Specialized loan servicing   October 2013 - Present
Allonhill  June 2012 - September 2013
National Recovery Systems   2011 - November 2012
G Moss and Associates   February 2011 - August 2011
Bay Area Credit Service   February 2004 - May 2008
True Logic Financial   2004 - 2008

Skills
HAFA, Lending, Excel, Loss Mitigation, Mortgage Underwriting, Loan Servicing, Government Loans, Loan Modifications, Strategic Hiring, Change Management, Project Management, Operations Management, FHA, VA loans, Team Building, Team Leadership, Teamwork, Team Management, Corporate Communications, Internal Communications, Communication Skills, Crisis Communications, Strategic Planning, Business Strategy, Strategic Communications, Strategic Financial..., Strategic Thinking, Mortgage Lending, Consumer Lending, Home Equity Loans, Loans, Credit, Microsoft Excel, Finance, Mortgage Analytics, Mortgage Servicing, Analysis, Management

Education
Colorado State University   2009 — 2010
Project Management, PMI

Experience
Travelport  August 2013 - Present
MBS Dev  August 2011 - July 2013
EM-Assist, Inc.   August 2007 - May 2011
Specialized Loan Servicing   August 2006 - May 2007
State of Colorado, CBMS   May 2005 - July 2006
Galileo International / Cendant   February 1988 - March 2005

Skills
.NET, C#, VB.NET, ASP.NET, Web Development, SQL, Microsoft SQL Server, HTML, JavaScript, XML, Databases, Web Applications, Software Development, SDLC, Visual Studio, T-SQL, Testing

Education
University of Colorado at Colorado Springs   1982 — 1986
Bachelor of Science, Computer Science

Arapahoe Community College   2005 — 2007
.Net

Experience
Specialized Loan Servicing   March 2014 - Present
Nationstar Mortgage  November 2012 - March 2014
Integrated Asset Services  March 2012 - November 2012

Skills
Management, Customer Service, Microsoft Office, Microsoft Excel, Project Management, Leadership, Sales, Microsoft Word, Marketing, Auditing, Finance, Financial Analysis, Financial Risk, Foreclosures, Risk Management, Process Improvement, Real Estate, Portfolio Management

Education
Colorado State University   2000 — 2005
Bachelor of Arts (BA), Spanish Language and Literature

Universidad de Granada   2002 — 2003
Intensive Immersion Program, Spanish Language and Literature

Experience
Specialized Loan Servicing   October 2013 - Present
Level 3 Communications  October 2012 - October 2013
Allonhill  January 2011 - June 2012
Digabit, Inc  June 2010 - December 2010
Apple Inc  October 2009 - June 2010
Yunnan University  August 2008 - July 2009
ULTIMATE ACQUISITIONS INC   January 2007 - July 2008
Wells Fargo Bank  August 2007 - January 2008
American Eagle Outfitters  January 2006 - November 2007
Ultimate Electronics  January 2007 - July 2007

Skills
SSIS, SSRS, Oracle, MySQL, Excel, Microsoft Excel, Teaching English as a..., Data Analysis, Analysis, Training, Software Documentation, Project Management, Business Analysis, Customer Satisfaction, Finance

Education
Regis University   2003 — 2007
Bachelor of Science, Business Administration

Capital University of Economics and Business   2005 — 2005

May 2003GREEN MOUNTAIN HIGH SCHOOL   1999 — 2003
High School Diploma

Experience
Robert Half  April 2015 - Present
State of Colorado  June 2014 - Present
HealthONE  September 2013 - May 2014
Specialized Loan Servicing   August 2013 - October 2013
Lakeshore  March 2013 - October 2013
Centura Health  June 2013 - July 2013
Newmont Mining Corporation  March 2013 - June 2013
White Lodging Services  August 2011 - March 2013
White Lodging Services  August 2011 - January 2012
Starwood Hotels & Resorts Worldwide, Inc.   2010 - 2011

Skills
Front Office, Hospitality Management, Hospitality, Rooms Division, Micros, Microsoft Office, Hotels, Food & Beverage, Hospitality Industry, Hotel Management, Clerical Skills, Meeting Planning, Property Management..., Phone Etiquette, Mailroom Operations, Petty Cash, Catering, Accounts Payable, Accounts Receivable, Customer Satisfaction, Word Processing, Refunds, Balance Accounts, Conflict Resolution, Criminal Justice, Corrections, Administrative..., Supply Ordering, Inventory Management, Medical Records, Handle Confidential..., Healthcare, Customer Service, MICROS

Education
Metropolitan State College of Denver   2009 — 2012
Bachelor of Arts (B.A.), Hospitality Administration/Management

Johnson & Wales University   2007 — 2009
Associates, Baking & Pastry Arts

Experience
Catalyst Lending, Inc.   January 2013 - Present
Specialized Loan Servicing   August 2008 - January 2013
Aurora Loan Services a Lehman Brothers Company  2004 - 2008
Aurora Loan Services  2003 - 2008
Aurora Loan Services  2003 - 2008
Lehman Brothers  2003 - 2008
Aurora Loan Services-Lehman Brothers  2003 - 2008

Skills
Mortgage Lending, Customer Satisfaction, Sales, Leadership, Credit, Banking, Call Centers, Customer Service, Process Improvement, Mortgage Banking, Team Building, Insurance, Loans, Finance, Training, Strategic Planning, Mortgage Servicing, Management, Coaching, Account Management, Negotiation, Residential Mortgages

Education
Red Rocks Community College   1985 — 1986

Red Rocks Community College   1985 — 1986
Associate's Degree, General

Experience
Asurion  August 2014 - Present
Specialized Loan Servicing   November 2012 - August 2014
TriWest Healthcare Alliance  March 2011 - November 2012
Verizon Wireless  November 2008 - August 2010
APS Healthcare  September 2007 - June 2008
Dairy Queen  December 2006 - September 2007
Brown & Brown RV Center   March 2005 - December 2006
CIGNA Healthcare  January 1999 - January 2005
Wal-Mart  June 1995 - June 1998

Skills
Healthcare Management, Customer Service, Customer Satisfaction, Call Center, Training, Sales, Team Building, Outlook, Microsoft Office, Leadership, Data Entry, Employee Relations, Time Management, 10 Key, Software Documentation, Healthcare, Recruiting, Project Management, PowerPoint, Customer Retention, Microsoft Word, Employee Benefits, Insurance, Public Speaking, Telephone Skills, Customer Experience, Employee Training, Management, CRM, Troubleshooting, Hiring, Call Centers

Education
Olivet Nazarene University   2004 — 2005

Olivet Nazarene University   2004 — 2005
Associate of Arts, Business

Kankakee Community College   2001 — 2003
Business

Experience
Northwestern Mutual  June 2015 - Present
Specialized Loan Servicing   May 2012 - August 2012

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Public Relations, Time Management, Marketing, Social Networking, Social Media Marketing, Facebook, Communication, Leadership, Sales, Finance, Team Leadership, Investments, Financial Analysis

Education
Colorado State University   2011 — 2015
Bachelor of Arts (B.A.), Economics, Graduate

Experience
Chipotle Mexican Grill  September 2015 - Present
Gap Inc./Old Navy   November 2014 - June 2015
Gap Inc./Old Navy   October 2013 - November 2014
Brown Brothers Harriman  July 2013 - October 2013
Nordstrom  November 2012 - July 2013
Colorado State University Career Center  February 2011 - July 2012
Specialized Loan Servicing   June 2011 - January 2012

Skills
Networking, Business Requirements, Corporate Finance, Risk Management, Data Entry, Customer Service, Multi-tasked, Highly detail oriented, Quality Driven, Merchandising, Mac, Inventory Management, Sales, PowerPoint, Microsoft Word, Event Planning

Education
Colorado State University   2008 — 2012
Bachelor's Degree, Major: Corporate Finance, Minor: Merchandising, 3.93

Experience
Sports Authority  June 2015 - Present
Specialized Loan Servicing   November 2013 - June 2015
Frontier Airlines  September 2012 - November 2013
Wiland Direct  September 2010 - November 2011

Skills
Statistical Data..., SQL Server Management..., SSRS, Visual Studio, SQL, Microsoft SQL Server, Business Analysis, Databases, Business Intelligence, Marketing Strategy, Marketing, Marketing Communications, CRM

Education
Colorado State University   2004 — 2009
Bachelor’s Degree, Applied Mathematics, 3.2

Experience
Fannie Mae  August 2013 - Present
Fannie Mae  August 2012 - August 2013
Stewart Lender Services  November 2011 - August 2012
Specialized Loan Servicing   April 2010 - February 2011
LPS Asset Management Solutions, Inc.   February 2008 - April 2010
Morris, Hardwick, & Schneider / LandCastle Title   May 2007 - February 2008
Steven J. Baum, P.C.   November 2003 - January 2006
M & T Bank  April 1999 - May 2001

Skills
Mortgage Lending, Default, Loss Mitigation, Foreclosures, REO, Closings, Real Estate, Loans, Title Insurance, Real Estate Transactions, Mortgage Servicing, FHA, Short Sales, Mortgage Banking, Single Family Homes, Sellers, Residential Homes

Education
University at Buffalo   2001 — 2003
B.A., Pre-Law Studies

Canisius College   1996 — 1999
Sports Medicine

University at Buffalo
Certified Paralegal

Experience
System One  August 2014 - Present
Panera Bread  November 2013 - May 2014
5 Guys Burgers and Fries  April 2013 - November 2013
Colorado Party Rentals   January 2012 - April 2012
Specialized Loan Servicing   July 2011 - August 2011

Skills
Wind Turbines, English, PLC, Renewable Energy, Electrical Safety, AC/DC, Sensors, Power Generation, Schematic, Blueprint Reading, electric & hydraulic..., climbing safety, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Social Media

Education
Ecotech Institute   2012 — 2014
Associate's Degree, Wind Energy Technology

Adams State College   2011 — 2012
General Studies

Arvada West High School   2007 — 2011
Diploma, General Studies

Experience
ServiceLink, a Black Knight company  January 2014 - Present
Specialized Loan Servicing   May 2013 - January 2014
ServiceLink, FNF's National Lender Platform   October 2007 - December 2012
Specialized Loan Servicing   May 2006 - October 2007
SIRVA  1997 - 2004

Skills
REO, Foreclosures, Bankruptcy, Default, Mortgage Servicing, Real Estate, Process Improvement, Vendor Management, Loan Servicing, Servicing, Compliance, Legal, Financial Analysis, Auditing, Quality Assurance, Quality Management, Business Strategy, Business Process..., Asset Managment, Corporate Relocation, Project Management, Short Sales, Deed in Lieu, Title Clearing, Executive Management, Loans, Residential Mortgages, Operations Management, Mortgage Lending, Asset Management, Mortgage Underwriting, Credit, Loan Modifications, Loan Origination

Education
Bowling Green State University
Bachelor of Science, Political Science

Experience
Specialized Loan Servicing   July 2014 - Present
Bank of America  May 2012 - July 2014
Kass, Shuler P.A.   March 2010 - May 2012
LEDGauges.com   January 2004 - December 2008

Skills
Sales, Legal Documents, Default, Wordperfect, Litigation, Legal Research, Outlook, Microsoft Word, Microsoft Excel, Access, PowerPoint, Microsoft Office, Training, Adobe Acrobat, Research, Process Scheduler, Loss Mitigation, Loan Servicing, Mortgage Lending, Mortgage Servicing, Residential Mortgages, Loans, Mortgage Banking, Banking, Loan Modifications, Foreclosures, LPS, Bankruptcy, Process Improvement, Data Entry, Analysis, Risk Management, Financial Analysis, Team Building, LPS Desktop, Business Analysis, Customer Service, VA loans, FHA, Time Management, Legal Writing, Relationship Management, Software Documentation, Document Review, Data Analysis, Management, Team Leadership, SharePoint, Strategic Planning, Building Relationships

Education
Florida State University   2006 — 2008
Bachelors, Applied Economics/Business

Tallahassee Community College   2003 — 2006
Associate of Arts (AA)

Experience
Integrated Facility Construction and Management, Inc.   September 2015 - Present
Wells Fargo Home Mortgage  January 2015 - September 2015
Cascade Financial Services  August 2014 - January 2015
Specialized Loan Servicing   June 2012 - January 2014
Wells Fargo Financial  February 2011 - June 2012
Bank of America  January 2009 - February 2011
Aegis Mortgage Corp  June 2001 - September 2007
empire Funding  April 1994 - March 2000

Skills
Loans, Mortgage Lending, Process Improvement, Human Resources, Mortgage Banking, Consumer Lending, Call Center, Credit, Banking, Portfolio Management, Mergers, Leadership, FHA, Training, Loan Origination, Performance Management, Loss Mitigation, Customer Service, Change Management, Loan Servicing, Mortgage Underwriting, Mortgage Servicing, Analysis, Management, Underwriting, Refinance, Residential Mortgages, Risk Management, Finance, FHA financing, VA loans, Operational Excellence, Operations Management, Credit Analysis

Education
Phoenix College   1992 — 1994
Associates

Phoenix College
Associate's degree

Experience
MasTec Advanced Technologies  October 2014 - Present
Cricket Communications  May 2012 - September 2014
Specialized Loan Servicing   November 2011 - May 2012
DIRECTV, Inc.   July 2010 - September 2011
DIRECTV, Inc.   November 2005 - July 2010
DIRECTV, Inc.   January 2004 - November 2005
DIRECTV, Inc.   August 2000 - January 2004
DIRECTV, Inc.   May 1998 - August 2000

Skills
Call Center, Analysis, Operations Management, Process Improvement, Cross-functional Team..., Forecasting, Telecommunications, Vendor Management, Budgets, Business Intelligence, Customer Satisfaction, Business Analysis, Business Process..., SQL, Call Centers, Team Leadership

Education
Regis University
B.S., Business Management / Accounting

Experience
CitiFinancial Auto  February 2008 - Present
Specialized Loan Servicing   May 2007 - 2008
Cbeyond Communication   March 2007 - May 2007
Centrix Financial  April 2001 - March 2007

Education
Metropolitan State University of Denver   2001 — 2006

Experience
Specialized Loan Servicing/Specialized Asset Management   January 2013 - Present
Specialized Loan Servicing   June 2011 - December 2011
Pulte Mortgage  June 2009 - December 2010
Workforce Logic/Google   November 2008 - September 2009
Pulte Mortgage, LLC  January 2007 - April 2008
Pulte Mortgage  2004 - 2007
Pulte Mortgage  April 2002 - June 2004

Skills
Customer Service, Loan Origination, Mortgage Lending, Loans, Credit, Mortgage Underwriting, Team Building, FHA, Residential Mortgages, Mortgage Banking, Analysis

Education
Metropolitan State University of Denver
Journalism/Public Relations

University of Northern Colorado

Experience
Douglas County  June 2015 - Present
Specialized Loan Servicing   March 2014 - May 2015
Arapahoe Library District  April 2009 - March 2014
Fiserv  April 2004 - September 2008
Fiserv ISS  1995 - 2008

Skills
Access, Leadership, Testing, Microsoft Excel, PowerPoint, Microsoft Word, Databases, Windows, Visio, Software Documentation, Microsoft Office, Process Improvement, Project Management, Analysis, Customer Service, Program Management

Education
Colorado State University   1985 — 1989
BS, Sociology

Coronado High School   1981 — 1985

Experience
Fannie Mae  March 2005 - Present
Specialized Loan Servicing   January 2004 - March 2005
Fairbanks Capital  2001 - 2004

Skills
Mortgage Servicing, Loans, Mortgage Banking, Mortgage Lending, Loss Mitigation, Loan Servicing, Mortgage Underwriting, Financial Services, Residential Mortgages, Loan Origination, Credit, FHA, Default, Credit Risk, Portfolio Management, Refinance, Foreclosures, Bankruptcy, Underwriting, REO, Credit Analysis, Asset Management, Banking, Loan Modifications, Financial Risk, Due Diligence

Education
Arizona State University   1980 — 1984

Experience
Specialized Loan Servicing   April 2011 - Present
Aurora Bank FSB  June 2009 - July 2011
Specialized Loan Servicing   June 2008 - June 2009
Aurora Loan Services/Lehamn Brothers   2006 - 2008
Cincinnati Reds  January 2005 - October 2005
Milwaukee Brewers Baseball Club  January 2004 - October 2004
Arizona Diamondbacks  December 2002 - October 2003
Colorado Rockies Baseball Club  November 2001 - September 2002

Skills
Residential Mortgages, Finance, Management, Loans, Mortgage Lending, Analysis, Underwriting, Foreclosures, Mortgage Servicing, Credit, Program Management, Mortgage Underwriting, Short Sales, Loss Mitigation, Financial Risk, Training, Call Centers, REO

Education
Colorado State University   1998 — 2001
BS, Health and Exercise Science

Experience
Specialized Loan Servicing / Computershare Technology   July 2013 - Present
Specialized Loan Servicing   May 2012 - Present
Specialized Loan Servicing   July 2010 - Present
Specialized Loan Servicing   May 2008 - Present
SLS  April 2008 - Present
Pragmatic Software   2006 - 2007
Citigroup- Diners Club  2002 - 2006

Skills
SharePoint, T-SQL, Databases, Microsoft SQL Server, Business Intelligence, ETL, SSIS, Data Warehousing, Visio, SSRS, Web Applications, Web Services, Disaster Recovery, SDLC, Software Development, Vendor Management, Database Design, Analysis Services

Education
Metropolitan State College of Denver   1997 — 2001
Bachelor's degree, Computer and Information Systems Security/Information Assurance

Experience
Specialized Loan Servicing   September 2008 - Present
Aurora Loan Services  1998 - 2008
Aurora Loan Services, A Lehman Brothers Company  1998 - 2008

Education
Metropolitan State University of Denver   1981 — 1983

Experience
Specialized Loan Servicing   March 2011 - Present
Specialized Loan Servicing   January 2010 - March 2011
Specialized Loan Servicing   March 2006 - April 2010
Sunset Learning Institute  August 2003 - March 2006
Rockyard Brewery   August 2000 - August 2002
New Thomas Learning Center   October 1998 - August 2000

Skills
Customer Service, Team Leadership, Business Analysis, Management, Sales, VoIP, Call Centers, Team Building, Process Improvement, Vendor Management, Technical Support, Disaster Recovery, Visio, Troubleshooting

Education
Arapahoe Community College   2001 — 2003

Experience
Slalom Consulting  October 2010 - Present
Bross Group  June 2010 - October 2010
RBA Consulting  August 2008 - June 2010
Compassion International  2008 - 2009
Air Methods  December 2006 - August 2008
Specialized Loan Servicing   May 2004 - December 2006

Skills
SharePoint, SSRS, Microsoft Office..., InfoPath, SharePoint Designer, T-SQL, Microsoft SQL Server, SSIS, Business Intelligence, Business Analysis, C#, .NET, Enterprise Architecture, ASP.NET, TFS, Portals, Visio, Requirements Analysis, Integration, Requirements Gathering

Education
Humboldt State University   1989 — 1994
BA, Psychology

Northgate High School   1986 — 1989

Experience
Specialized Loan Servicing   March 2011 - Present
Specialized Loan Servicing   2007 - 2011

Education
Illinois Central College   1987 — 1988

Experience
Specialized Loan Servicing   January 2000 - Present
Centrix Financial  2000 - 2009
Jordache  January 1997 - November 1999

Education
Regis University   2002 — 2005
BS, Computer Networking

Experience
Digital Risk  November 2012 - Present
Clayton  August 2011 - March 2012
Aurora Bank FSB  September 2009 - August 2011
Lenders Asset Management Corporation (LAMCO)   April 2008 - March 2009
SLS  April 2007 - March 2008
MCS Inc  February 2005 - March 2008
Specialized Loan Servicing   2007 - 2008

Skills
Bankruptcy, Credit, Default, Foreclosures, Loans, Loss Mitigation, Mortgage Lending, Mortgage Servicing, Mortgage Underwriting, Portfolio Management, Real Estate, REO, Investors, Real Estate Transactions, Property, Management, Title Insurance, Loan Modifications, Leadership, Finance, Loan Servicing

Education
Palomar College   2002 — 2004
Real Estate

Experience
Specialized Loan Servicing   July 2013 - Present
Specialized Loan Servicing   April 2012 - June 2013
Lady Luck Casino Black Hawk  August 2010 - April 2012
Golden Manor Assisted Living   December 2008 - April 2012
Carlisle Managed Solutions   May 2008 - May 2008
Actual Customer Behaviour   October 2007 - March 2008

Skills
Statistics, Microsoft Excel, Customer Service, Access, Data Analysis, Stata, SQL, Microsoft SQL Server, Database Admin, Marketing, Spreadsheets, Spreadsheet Design, Database Management, Excel, Probability Theory, Mathematics, International Exposure, SSRS, Business Intelligence

Education
University of Colorado Denver   2010 — 2010
Statistics

University of Sussex   2006 — 2007
M.Sc., Mathematical Methods for Financing

Hamline University   1997 — 2002
B.A., Physics

Experience
Digital Risk  June 2013 - Present
CHFA  November 2011 - May 2013
Ashford University  May 2009 - January 2011
Specialized Loan Servicing   2006 - 2008

Skills
Talent Acquisition, Loss Mitigation, Customer Service, Instructional Design, Microsoft Office, Business Analysis, Program Management, Process Improvement, Project Management, Training, Credit, Risk Management, Management

Education
Boise State University   1999 — 2004
BA, Marketing

Experience
Pulte Mortgage  December 2012 - Present
Specialized Loan Servicing   December 2005 - December 2012
Ameriquest Mortgage  November 2004 - November 2005
IBM  2001 - 2004
Protocol Communications  November 2000 - November 2001
TeleTech  November 1995 - November 2000

Skills
Instructional Design, Vendor Management, Performance Management, Talent Acquisition, Call Center, Customer Service, Classroom Delivery, Integrating Technology..., Loss Mitigation, Mortgage Servicing, Mortgage Lending, Finance, Training, Faciltation, Management Development, Management, Risk Management, Call Centers, Credit, Loans, Loan Servicing, Program Management, Employee Training, Mortgage Banking, Process Improvement, Coaching, Leadership, Customer Satisfaction, Banking, Talent Management, Human Resources, Onboarding, Team Building, Financial Services, Leadership Development, Workshop Facilitation, Default, Loan Origination, Credit Risk, Mortgage Underwriting, Sales, Conflict Resolution, Recruiting, Employee Engagement, Employee Relations, Underwriting, Interviews, Relationship Management, Organizational..., Performance Improvement

Education
Colorado State University
Political Science and Government

Experience
Specialized Loan Servicing   March 2012 - Present
Western Union  2000 - 2012

Education
Quincy University

Experience
Specialized Loan Servicing   November 2012 - Present
Computershare (transferred to SLS)   2000 - November 2012

Skills
Succession Planning, Employee Relations, Employee Benefits, Human Resources, Deferred Compensation, Microsoft Word, Benefits Administration, Talent Management, Performance Management, Onboarding

Education
Purdue University Calumet
Business Management

Experience
Bonfils Blood Center  June 2015 - Present
Specialized Loan Servicing   July 2012 - April 2015
Dick's Sporting Goods  August 2008 - November 2014
Alpine Access  July 2011 - June 2012
Wesco Fabrics  January 2009 - February 2011
Mountain States Imaging, LLC.   January 2008 - January 2009

Skills
Data Analysis, Process Improvement, Operational Support, Ad Hoc Reporting, Process Automation, Problem Solving, Value Added Analysis, Identifying Trends, Financial Reporting, Troubleshooting, Microsoft SQL Server, Customer Service, Call Center, Technical Documentation, Microsoft Excel, Microsoft Office, Microsoft Publisher, Access, Windows Vista, Windows 7, Windows XP Pro, SQL, Computer Hardware, Performance Reporting, Call Centers, Training, Analytics, Project Management

Education
Iowa State University - College of Business   1990 — 1996
Bachelor of Science (B.S.), Marketing

Experience
Computershare  December 2014 - Present
Specialized Loan Servicing   April 2010 - Present
Aurora Loan Services  October 1998 - November 2009
Aurora Loan Services  2006 - 2007

Skills
Loan Servicing, Loans, SDLC, Mortgage Lending, Residential Mortgages, Banking, Loan Origination, Mortgage Banking, Underwriting, Mortgage Servicing, Financial Services, Credit, FHA, Credit Analysis, Refinance, Credit Risk, Risk Management

Education
DeVry University   2012 — 2016
Electrical and Electronics Engineering, Dean's List

Experience
Aurora Bank FSB  July 2007 - Present
SPECIALIZED LOAN SERVICING   January 2006 - June 2007
Janus Capital Group  January 1996 - August 1999

Skills
Analysis, Auditing, Financial Modeling, Process Improvement, Finance

Education
Adams State College   1999 — 2004
BS, Finance, Economics, Management, Administration, Small Management

Colorado State University

Experience
Specialized Loan Servicing   February 2007 - Present
First Data Corporation  August 1998 - February 2007

Skills
T-SQL, SSIS, Microsoft SQL Server, SSRS, Data Warehousing, Database Design, ETL, SDLC, C#, VB.NET, Agile Methodologies, Database Administration, Data Modeling, Visio, TFS, Visual Studio, PL/SQL, Oracle, Databases, SQL, Business Intelligence, IIS, Stored Procedures, Crystal Reports, Analysis Services, Visual Basic, XML, LINQ, Data Migration, Visual C#

Education
Bellevue University   2003 — 2006
Bachelors, Computer Science

Experience
Specilialized Loan Servicing   July 2013 - Present
Specialized Loan Servicing   September 2010 - Present
First Data Corporation  March 2001 - June 2010
Geico Financial Services   January 1992 - July 1997

Skills
Call Center, Process Improvement, Talent Acquisition, Quality Assurance, Customer Service, Coaching, Team Building, Cross-functional Team..., Microsoft Office, Call Center Development, Operations Management, Performance Management, Customer Service..., Call Centers, Financial Services, Credit, Customer Experience, Vendor Management, Leadership, Management

Education
Colorado State University-Pueblo
BA, Sociology/Behavioral Sciences

University of Colorado at Boulder
Sociology

Experience
Specialized Loan Servicing   January 2013 - June 2014
State of Colorado Department of Personnel and Administration   January 2012 - January 2013
Broomfield Police Department  June 2011 - September 2011
Center of Excellence for Geospatial Information Science, USGS   May 2009 - May 2011

Skills
Public Speaking, Research, Microsoft Office, Organizational..., Teaching, Strategic Planning, Training, Marketing, Leadership, Community Outreach, Business Development, Editing, Proposal Writing, Data Analysis

Education
University of Colorado at Boulder   2003 — 2011
BA/MA, Linguistics

Emporia State University   2009 — 2010
Master of Library Science, Library Science and Information Management

Experience
Specialized Loan Servicing   2009 - Present
SLS  March 2007 - Present
Aurora Loan Services  July 2001 - March 2007

Skills
Credit, Banking, Mortgage Servicing, Loan Servicing, Mortgage Lending, Mortgage Banking, Process Improvement, Training, Call Centers, Loans, Residential Mortgages, Loss Mitigation, Portfolio Management, Loan Modifications, Finance, Default, Underwriting, Consumer Lending, Loan Origination, FHA, Mortgage Underwriting

Education
Arapahoe Community College
Associate's degree, Business Administration and Management, General

Experience
Specialized Loan Servicing   September 2012 - Present
Riggs Abney Neal Turpen Orbison & Lewis  September 2007 - July 2012
Riggs Abney Neal Turpen Orbison & Lewis  2007 - 2012
Cobank  May 2006 - January 2007
Cherry Creek Mortgage  June 2005 - January 2006
TransUnion Settlemrnt Solutions   November 2004 - June 2005
LSI  September 2002 - June 2004
BONY MELLON   July 1995 - June 2000

Skills
Communication, Organizational..., Operations Management, Quality Control, Time Management, Client Relations

Education
Point Park University
Bachelor of Arts (B.A.), Communications

Woodland Hills high school
diploma, Academic

Experience
Urban Lending Solutions  December 2011 - Present
Specialized Loan Servicing   2006 - 2011

Skills
Loans

Education
Oakwood College
Bachelor's degree

Oakwood College
B A Degree

Experience
Specialized Loan Servicing   February 2013 - Present
OneWest Bank  March 2009 - October 2011
Indymac Bank  March 1998 - March 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Windows, Outlook, Mortgage Servicing, Process Improvement, Policies & Procedures..., Interviews, Microsoft Project

Education
Michigan State University
Bachelor of Arts (B.A.), Psychology

Experience
Self-employed  October 2012 - Present
Sports Authority  May 2011 - October 2012
Specialized Loan Servicing   September 2006 - May 2011

Skills
Microsoft SQL Server, VB.NET, C# 4.0, .net, JavaScript, XML, HTML, Perl Script, Unix Shell Scripting, Web Development, Windows Services, BizTalk, SharePoint, Silverlight, SSRS, SSIS, Oracle PL/SQL..., Data Modeling, Visual Studio, IIS, Infragistics, Informatica, DTS, OOAD, CSLA, Agile Methodologies, Project Management, Business Analysis, TFS, Benefit Cost Analysis, Code Review, Full SDLC, Standards Development, Managing Project Budgets, Resource Management, Requirements Analysis, Strategic Communications, Proposal Writing, Vendor Management, Lawson HRIS, Cadis, Markit EDM, WordPress, Web Content, Software Consulting, Enterprise Architecture, Off-shore Project..., Contract Negotiation, Technical Leadership, Mentoring

Education
University of Colorado Denver   1999 — 1999

Brigham Young University   1995 — 1999
BS, Business Administration and Management, General