Experience
CreditRepair.com  February 2014 - Present
Progrexion  February 2014 - Present
CreditRepair.com  September 2013 - February 2014
Black Pine Sports   November 2012 - August 2013
Rite Aid Pharmacy  October 2008 - August 2012
Subaru of America   September 2007 - October 2008

Skills
Microsoft Word, Healthcare, Leadership, Managed Care, Inventory Management, Critical Thinking, Sales, Data Entry, Chemistry, Team Leadership, Team Building, Management, Customer Satisfaction, Training, Marketing, Pharmacy, Public Speaking, Cold Calling, Coaching, Event Management, Account Management, Customer Retention, Data Analysis, Event Planning, Market Research, Microsoft Excel, Outlook, PowerPoint, Research, Retail, Sales Management, Sales Operations, Social Networking, Strategic Planning, Direct Sales, Human Resources, Leadership Development, Marketing Strategy, Merchandising, Recruiting, Social Media, Social Media Marketing, Business Development, New Business Development, Operations Management, Sales Process

Education
University of Utah   2009 — 2012
Philosophy

New Hampshire Technical Institute   2006 — 2008
Automotive, Automotive Science

Experience
Pegasystems  October 2015 - Present
Oracle  December 2013 - September 2015
Oracle  September 2012 - December 2013
Oracle  February 2011 - September 2012
Siemens Industry, Inc.   September 2006 - February 2011
Subaru of America   May 2005 - August 2006

Skills
Project Management, Project Portfolio..., PMO, CRM, ERP, Account Management, Business Development, SaaS, Management, Budgets, Analysis, Sales, Cloud Computing, Team Building, Contract Management, Pre-sales, Integration, Solution Selling, Cross-functional Team..., Business Intelligence

Education
La Salle University - School of Business Administration   2006 — 2008
M.B.A., Business Administration

Rutgers University – Camden   2002 — 2006
B.S., Marketing

Experience
Subaru of America   November 2014 - Present
Subaru of America   January 2006 - Present
Subaru of America   November 2001 - January 2006
Rosenbluth International  January 2000 - November 2001
Rosenbluth International  August 1997 - January 2000
Rosenbluth International  November 1996 - August 1997
Sumitomo/Laramie Tires Inc.   July 1991 - November 1996

Skills
PL/SQL, BI Publisher, SQL, Oracle E-Business Suite, Financials, Oracle Applications, Business Intelligence, Business Analysis, ERP, Project Management, Oracle Discoverer, Databases, Business Process, Sarbanes-Oxley Act, Accounting, Systems Analysis, Oracle, Requirements Analysis, Business Process..., Analysis, Data Modeling, OBIEE, Toad

Education
La Salle University - School of Business Administration   1988 — 1991
Bachelor of Science (BS), Accounting and Finance

CPA

Experience
Eastside Subaru   August 2011 - Present
walkers renton Subaru  January 2004 - September 2010
Subaru of America   January 2004 - September 2010
Friendly Chevrolet  August 2007 - January 2008
American Income Life  June 2001 - January 2002

Skills
Sales Management, Sales Operations, Account Management, Inventory Management, Team Building, Marketing Strategy, Marketing, Retail, B2B, Market Planning, Direct Sales, Management, Dealers, Strategic Planning, Parts, CRM, Competitive Analysis, Selling Skills, Business Development, Business Planning, Lead Generation, Pricing, Automotive, Customer Satisfaction, Entrepreneurship, Negotiation, Recruiting, Training, Customer Service, Insurance, New Business Development, Customer Retention

Education
Lebanese American University   1979 — 1984
BS, Business, Management

Mkassed High School   1965 — 1977
American Lebanese University, Business Administration and Management, General

Experience
NTN Bearing Corporation  April 2014 - Present
Subaru of America   February 2015 - Present
NTN Bearing Corporation  June 2011 - April 2014
NTN Bearing Corporation  June 1997 - July 2011

Skills
Salesforce.com..., Salesforce.com..., Six Sigma, Continuous Improvement, Manufacturing, Cross-functional Team..., FMEA, Process Improvement, Lean Manufacturing, Automotive, PPAP, Account Management, Engineering, New Business Development, Root Cause Analysis, Product Development, Management

Education
Iowa State University   1992 — 1997
Bachelor of Science, Mechanical Engineering

Experience
Carat USA  November 2014 - Present
hibu  October 2013 - October 2014
Subaru of America   May 2012 - May 2013
Philadelphia Convention & Visitors Bureau  August 2011 - December 2011

Skills
Advertising, Social Networking, Microsoft Office, Sales, Online Advertising, Management, Competitive Analysis, Marketing Research, Social Media, Sales Operations, Data Analysis, Marketing Communications, Oracle Business..., Marketing Event Planning, Search Advertising, Google Adwords, Google Analytics

Education
La Salle University   2009 — 2013
Bachelor of Science, Marketing and Digital Art, 3.7

Experience
Subaru of America   March 2015 - Present
University of Central Missouri  August 2013 - Present
Starbucks  November 2014 - January 2015
John Knox Village  October 2012 - November 2014
DetailKC   March 2012 - October 2012
Jiffy Lube DC  November 2010 - May 2011

Skills
Public Speaking, Communication, Social Media, Money Management, Customer Satisfaction, Organization, Teamwork, Research, Writing, Adobe Creative Suite, Microsoft Office, Apple OS, Medical Terminology, Cpr Certified, Quality Patient Care, Event Planning, Leadership, Social Networking

Education
Metropolitan Community College-Penn Valley   2015 — 2016
Associate of Arts and Sciences (A.A.S.), Surgical Technology/Technologist

University of Central Missouri   2013 — 2016
Bachelor of Science (BS), Public Relations

Olathe East High School

Experience
Subaru of America   May 2014 - Present
Depaul USA  November 2013 - May 2014
Soccer Shots  August 2013 - June 2014
The Little Gym  August 2012 - September 2013

Skills
Marketing, Social Media, Microsoft Office, Public Speaking, Leadership, Research, Event Planning, Customer Service, PowerPoint, Fundraising, Nonprofits

Education
La Salle University   2013 — 2015
Bachelor of Science (B.S.) in Business Administration, Marketing, Senior

Experience
Subaru of America   September 2013 - Present
Subaru of America   May 2008 - November 2013
Walgreens  June 2007 - October 2007
Williams Form Engineering Corp  February 2007 - March 2007

Skills
Project Management, General office skills, Written Correspondence, Leadership, Interpersonal..., Audio Visual Technician, Microsoft Office, Visual Basic, Oracle SQL, HTML, XML, Computer Networking, Microsoft OS / Linux /..., Troubleshooting..., Training, Inventory Management, Customer Service

Education
DeVry University   2013 — 2016
Bachelor's degree, Computer/Information Technology Administration and Management

Mt. Hood Community College   2009 — 2012
Computer and Information Sciences and Support Services, 3.86

ITT Technical Institute-Portland   2007 — 2008
Computer Science

Experience
Subaru of America   2013 - Present
McGraw-Hill  2010 - 2013
Broadridge  2009 - 2010
Broadridge  2008 - 2009
Broadridge  2007 - 2008
ADP  2005 - 2007

Skills
HRIS, Onboarding, Applicant Tracking..., Talent Management, Workforce Planning, Succession Planning, Performance Management, Employee Benefits, Talent Acquisition, Human Resources, Employee Engagement, Vendor Management, Change Management, Reporting & Analytics, Generalists, SDLC, Temporary Placement, Sourcing, Recruiting, Taleo, Workday, ADP Payroll, Process Improvement, SuccessFactors

Education
Montclair State University
Bachelor's degree

Experience
Teva Pharmaceuticals  April 2015 - Present
Barrick Gold Corporation  March 2012 - March 2015
HCL AXON  March 2012 - May 2012
Capstar Partners  July 2011 - October 2011
Subaru of America   2010 - June 2011
Jacobus Energy  2010 - 2010
Subaru of America   October 2007 - December 2009
AT&T Global Services  July 2007 - October 2007
Subaru of America   November 2005 - June 2007
Pitney Bowes  January 2005 - November 2005

Skills
Business Intelligence, CRM, ERP, EPM, Digital Marketing, Email Marketing, Systems Analysis, Databases, Data Warehousing, OBIEE, Data Analysis, Oracle E-Business Suite, SDLC, Testing, Solution Architecture, Oracle, Business Analysis, Informatica, Integration, Requirements Gathering, Oracle Applications, Siebel, Analytics, BI Publisher

Education
Stanford University   2012 — 2013
Stanford Certified Advanced Project Management, Project Management

Michigan Technological University
Master of Science

Experience
Miami University  September 2012 - Present
Rosa & Rocco's Italian Restaurant   May 2014 - December 2014
St. Jude Children's Research Hospital   May 2014 - August 2014
Subaru of America   December 2013 - January 2014
Byers Imports  May 2013 - August 2013

Skills
Microsoft Excel, Microsoft Office, Time Management, Public Speaking, PowerPoint, Microsoft Word, Teamwork, Research, Social Media, Customer Service, Data Analysis, Event Planning, Social Networking, Marketing

Education
Miami University   2012 — 2016
Bachelor of Science in Business, Finance, 3.25 GPA

Harrison High School   2008 — 2012
Finance, General Studies, 3.75 GPA

Experience
Realty Associates Florida Properties  October 2013 - Present
First American Title, Commercial Due Diligence Division   May 2011 - August 2013
KEY Management Consulting, Inc.   December 2009 - May 2011
West & Baum   January 2005 - November 2008
Subaru of America   March 1998 - December 2004

Skills
Real Estate, Negotiation, Sales Management, New Business Development, Contract Negotiation, Marketing Strategy, Customer Service, Process Improvement, Due Diligence, Sales Presentations, Sales, Marketing, Real Estate Transactions, Account Management, Consultative Selling, Strategic Planning, B2B, Contract Negotiations, Budgeting, Advertising, Customer Relations, Business Planning, Market Planning, Problem Solving, Market Research, Online Marketing, Market Analysis, Business Strategy, Forecasting, Team Leadership, Microsoft Office, Public Speaking, Sales Process, Planning, Strategy Development, Management Consulting, Analysis, Public Relations, Selling Skills, Business Development, Selling, Management, Budgets, Leadership, Sales Operations, Lead Generation, Title Insurance, Team Building, Customer Satisfaction, Commercial Real Estate

Education
University of Central Florida   1994 — 1996
Bachelor of Arts, Communications / Advertising; Business Marketing

North Carolina State University   1988 — 1989
Ag & Life Sciences

Experience
IBM  February 2014 - Present
IBM  2010 - Present
Capto Consulting   2009 - March 2010
Universum Communications   2008 - 2009
Curious Parents   2001 - April 2008
Ajunto   2001 - 2002
Tanning Technology Corporation  1999 - 2001
Cambridge Technology Partners  1993 - 1999
Subaru of America   1990 - 1993
Data Pace Associates   1979 - 1985

Skills
Strategy, CRM, Management, Start-ups, Entrepreneurship, Leadership, Integration, Marketing, Enterprise Software, Management Consulting, Outsourcing, IT Strategy, Strategic Planning, Analytics, Mergers & Acquisitions, Go-to-market Strategy, Business Development, Recruiting, Business Strategy, Financial Services, Professional Services, Consulting, Business Analytics, Business Intelligence, Process Improvement, Executive Management

Education
University of Pennsylvania   1987 — 1987
Computer Science

Saint George's University School of Medicine   1983 — 1985
MD, Medicine

Massachusetts Institute of Technology   1978 — 1982
B.Sc., Chemical Engineering

Experience
Subaru of America   January 2015 - Present
Subaru of America   July 2011 - Present
Subaru of America   January 2010 - July 2011
American Honda Motor Company, Inc.   March 2007 - December 2009
Subaru of America   February 2004 - March 2007

Skills
Automotive, Automobile, Vehicles, Marketing, Parts, Sales Process, Team Building, Dealers, Automotive Aftermarket, Product Marketing, Profit, Sales Management, Customer Satisfaction, Sales Operations, Customer Service, Negotiation, Forecasting, CRM, Customer Retention, Dealer Management, Marketing Strategy, Warranty

Education
Northwood University   1994 — 1998
Automotive Marketing/Management

Experience
Phi Delta Theta Fraternity  April 2008 - Present
Phi Delta Theta Fraternity  May 2006 - March 2008
Phi Delta Theta Fraternity  June 2004 - May 2006
Subaru of America   2003 - 2004
Phi Delta Theta Fraternity  June 2002 - June 2003

Skills
Public Speaking, Leadership Development, Event Planning, Fundraising, Non-profits, Strategic Planning, Social Media, Volunteer Management, Event Management, Public Relations, Customer Service, Community Outreach, Microsoft Office, Leadership, Research, Budgets, Program Development, Project Management, Marketing, Team Leadership, Teaching, Higher Education, Nonprofits, Team Building, Student Affairs, Coaching, Time Management, Building Customer..., Management, Organizational..., Social Networking, Training, Social Media Marketing, Entrepreneurship, Recruiting, Marketing Communications, Policy, Grant Writing, PowerPoint, Facebook, Data Analysis, Philanthropy, Editing, Program Management, Proposal Writing, Grants, Workshop Facilitation, Strategic Communications, Alumni Relations, Public Policy

Education
Northern Kentucky University   2006 — 2009
Masters of Public Administration, Public Administration and Non Profit Management

Widener University   1998 — 2002
Bachelor of Arts, Communication Studies; Public Relations and Advertising

Experience
Keller Williams Realty  December 2008 - Present
Kia Motors America  May 2006 - July 2008
Isuzu Motors  March 1997 - April 2006
Subaru of America   October 1988 - March 1997
Deichman Walker   1984 - 1988

Education
Lehigh University   1980 — 1984
Bachelor of Science (B.S.), Marketing

Lehigh University - College of Business and Economics   1980 — 1984
Bachelor of Science (B.S.), Marketing

Experience
Univision Communications  March 2011 - Present
Comcast  July 2003 - March 2011
Lowe Campbell Ewald  September 2001 - July 2003
AssetLine.com   June 2000 - June 2001
JPMorgan Chase  June 1998 - June 2000
Subaru of America   June 1989 - June 1998

Skills
Integrated Marketing, Media Planning, Advertising, Digital Marketing, Digital Media, Media Buying, Marketing, B2B, Advertising Sales, Digital Strategy, Sales, CRM, Marketing Strategy, Interactive Marketing, Sponsorship, Lead Generation, Relationship Marketing

Education
Lycoming College   1981 — 1985

Experience
Lumberton Township Board of Education   October 1997 - Present
Wenzel & Company   1996 - 1997
Cooper Health System  1994 - 1996
Subaru of America   1986 - 1990
RCA (now Lockheed Martin)   1984 - 1986

Skills
Public Relations, Media Relations, Public Speaking, Internal Communications, Social Media, Press Releases, Editing, Strategic Communications, Publications, Newsletters, Corporate Communications, PowerPoint, Nonprofits, Copy Editing, Event Planning, Project Planning, Team Building, Budgets, Team Leadership, Project Management, Microsoft Office, Strategic Planning, Journalism, Advertising, Marketing Communications, Teaching, Research, Marketing, Crisis Communications, Event Management

Education
Rowan University   1986 — 1990
Master of Arts (M.A.), Business/Corporate Communications

James Madison University   1981 — 1984
Bachelor of Science (B.S.), Communication Arts

Experience
BlackRock  December 2013 - Present
Subaru of America   February 2013 - November 2013
Specialist Marketing Services   October 2012 - December 2012
Inpensa   June 2012 - August 2012

Skills
Java, JavaScript, HTML + CSS, MySQL, C, C++, DB2, Oracle 9i, Oracle SQL, PHP, PSP, Algorithm Design, Data Structures, Data Mining, Oracle, HTML, JSON, Databases, SQL, Eclipse, XML

Education
New Jersey Institute of Technology   2011 — 2013
Master of Science (M.S.), Computer Science

Jawaharlal Nehru Technological University
Bachelor of Technology (BTech), Computer Science

Experience
Family Services agency  February 2013 - February 2013
Subaru of America   December 2012 - January 2013
Walmart  September 2012 - December 2012
Charleston HALOS   May 2009 - August 2009

Skills
Customer Service, Event Planning, Community Outreach, Microsoft Office, Cashiering, Nonprofits, Time Management, Social Services, Microsoft Word, PowerPoint, Public Speaking, Conflict Resolution, Telephone Skills

Education
Limestone College   2012 — 2014
Bachelor's of Social Work, Social Work

Limestone College   2012 — 2014
Bachelor's degree, Social Work

Experience
Subaru of America   May 2011 - Present
Comcast  June 2010 - April 2011
Johnson and Johnson MD&D  June 2009 - January 2010

Education
La Salle University   2006 — 2010
BS, Technology/Business

Experience
Subaru of America   May 2012 - Present
Those Garage Guys   2009 - March 2012
Mercedes Benz USA  March 2011 - July 2011
EndoSolutions/NSI   2003 - 2009
Design Centre   2001 - 2003
Berk-Tek  1998 - 2001
Stoner Bunting Advertising  1997 - 1998

Skills
Email Marketing, Account Management, Marketing Communications, New Business Development, Marketing Strategy, Online Advertising, Social Media Marketing, Customer Service, Marketing, Product Development, SEO, Sales, Sales Management, Direct Marketing, Selling, B2B, Microsoft Office, Public Speaking, Team Building, Automotive, Sales Process, Team Leadership, Leadership, Lead Generation, Product Marketing, CRM, Trade Shows, Sales Operations, Strategic Planning, Sales Presentations, Online Marketing, Market Planning, Management, Social Networking, Customer Retention, Customer Satisfaction, Direct Sales, Brand Development, Retail

Education
Kutztown University of Pennsylvania   1993 — 1997
BA, Communication Design

Conestoga Valley High School   1989 — 1993
BA

Experience
Subaru of America   May 2015 - Present
TEAM Enterprises  August 2012 - Present
Holman Automotive Group  May 2014 - January 2015
Travelers  May 2012 - May 2014
Enterprise Rent-A-Car  February 2008 - May 2012

Skills
Automotive, Customer Retention, Customer Service, Process Improvement, Vehicles, Sales Management, Sales Operations

Education
Lebanon Valley College   2001 — 2005

Université Paris-Sorbonne   2004 — 2004
French

Experience
Subaru of America   August 2010 - Present
CDM Dealer Services   August 2009 - August 2010
Atlantic Dealer Services   February 2005 - August 2009
CDM Data Inc   June 2003 - February 2005
Guardian Warranty Corp.   March 2003 - May 2003
Empire Fire & Marine Insurace Co.   June 2001 - February 2003
Summit Bancorp  November 1996 - June 2001
Acme Motors Inc   May 1992 - November 1996

Skills
Retail, Customer Satisfaction, Profit, Inventory Management, Sales Management, Automotive, Sales Operations, Automobile, Automotive Aftermarket, Vehicles, Account Management, Sales, Leadership, Strategy, New Business Development, Selling, Customer Retention, Management, Sales Process, Parts, Product Development, Purchasing, Forecasting, B2B, Dealers, Dealer Management, Negotiation, Advertising, Finance, Pricing, Training, Team Leadership, Competitive Analysis, Marketing, Business Planning, Market Planning, Warranty, CRM, Selling Skills, Market Analysis, Product Marketing, Cross-functional Team..., Product Launch, Income Statement, P&L Management, Sales Presentations, Marketing Management, Operations Management, Marketing Strategy, Team Building

Education
Liberty University   2011 — 2013
Bachelors of Science, Economics and Finance

Experience
Gulf Coast Office Products -- Louisiana   January 2015 - May 2015
Subaru of America   December 2013 - December 2014
MaxFitness of Baton Rouge   August 2011 - December 2013
All Star Automotive Group  December 2012 - October 2013

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, CRM databases, First Aid, Data Analysis, Fitness, Food & Beverage, Bartending, Employee Training, Cpr Certified, Customer Service, Sales Process, Cold Calling Experience, POS, Facebook, Instagram, Outlook Express, Adobe Acrobat, Public Speaking, Customer Retention, Business Development, Exercise Prescription, Sports Management, Fitness Consulting, Appointment Scheduling, Employee Scheduling, File Management, Writing, Multitasking Skills, Multi Tasking, Working Memory, Hardwork, Professional..., Articulate Communicator, Task Driven, Educational Philosophy, Grant Cardone Training, Fitness Training, Always Willing to Learn, Cold Calling, Sales

Education
Louisiana State University   2006 — 2011
Bachelor's degree, Kinesiology and Exercise Science

Mount Carmel Academy   2002 — 2005
High School Diploma, High School Diploma

Experience
Subaru of America   September 2014 - Present
Subaru of America   August 2013 - August 2014
Subaru of America   May 2012 - July 2013
Subaru of America   June 2010 - May 2012
Subaru of America   January 2009 - June 2010
Line Skis & Full Tilt Boots   2006 - 2010
Abington Wheel Wright Bicycle Shop   March 2003 - January 2009

Skills
Digital Marketing, Management, Marketing, Sales, Event Management, Analysis, Automotive, Training, Customer Service, Time Management, Vehicles, Program Management, Creative Direction, PowerPoint, Sponsorship, Account Management, Customer Retention, Customer Satisfaction, Insurance, Marketing Strategy, Sales Management, Sales Operations, Team Building

Education
La Salle University   2004 — 2008
Communication, Public Relations & Human Communication

Experience
Subaru of America   May 2014 - Present
Mayor’s Office of Civic Engagement and Volunteer Services   February 2014 - May 2014
La Salle University  January 2012 - May 2013
New York City Housing Authority’s Brooklyn Community Operations   May 2012 - August 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Spanish, In process of learning...

Education
La Salle University   2011 — 2015
Bachelor of Science (BS), Psychology and Marketing

St. Dominic Academy   2008 — 2011
Diploma

Experience
Subaru of America   April 2015 - Present
Subaru of America   June 2013 - April 2015
Subaru of America   February 2012 - June 2013
Subaru of America   February 2013 - April 2013
Subaru of America   January 2012 - August 2012
Subaru of America   April 2010 - March 2012
Marriott International  June 2002 - April 2010
Copy Engine, Inc.   July 2008 - January 2009
John Carroll University  December 2005 - May 2007
Morgan Stanley  June 2004 - June 2005

Skills
Automotive, Training & Development, Customer Experience, Event Marketing, Product Strategy, Product Launches, Product Marketing, Strategic Planning, Business Strategy, Thought Leadership, Sales Operations, Business Intelligence, Market Research, Strategic Consulting, Cross-functional Team..., Team Building, Presentation Development, Public Speaking, Negotiation, User Experience, Experiential Marketing, Forecasting, Product Launch, Sales Management, Management, Business Planning, Customer Satisfaction, Leadership, Employee Training, CRM, Sales, Profit, Marketing Strategy, Marketing, Product Development, Training, Customer Retention, Direct Marketing, Retail, Process Improvement, Budgets, Strategy, Customer Service, Sales Process, Account Management, Competitive Analysis, Brand Management, Pricing, Market Planning, Vehicles

Education
University of Pittsburgh   2007 — 2009
B.S.B.A, Marketing, Finance

John Carroll University   2005 — 2007
B.S.B.A, Finance

South Park High School   2001 — 2005

Experience
Quovis LLC   December 2000 - Present
Jaguar Cars  January 1997 - December 1999
Hometown Dealership Network   April 1988 - December 1996
American Honda Motor Company, Inc.   January 1981 - April 1988
Subaru of America   1977 - 1980

Skills
Public Speaking, Team Management, Program Management, Training & Development, Continuous Improvement, Defense Industry, Trade Shows, Product Management, E-commerce, Engineering Management, Event Marketing, Change Management, Marketing Strategy, Market Analysis, Market Research, International Sales, Sales Management, Dealer Management, Customer Satisfaction, Customer Acquisition, New Business Development, Contract Negotiations, Process Improvement, Product Development, IT Strategy, Six Sigma, Kaizen, Customer Relations, Consultative Selling, Account Management, Government Agencies, Agent Training, Agents, Green Building, Energy Efficiency, Facilities Management, Hybrids, Batteries, Diesel, Biofuels, Profit & Loss Management, Social Media, Social Media Marketing, automotive, Automotive Aftermarket, Automotive Technology, Automotive Design, Automotive Engineering, Automotive Sales, Retail Management

Education
Northwood University
DeVos Graduate School - Automotive Marketing & Management

University of Wisconsin-Madison
CTT+ Certification, Technical Training Instructor

Rider University
Bachelor's Degree, Management, Organization Development

Massachusetts Institute of Technology
Sloan Automotive Laboratory

Experience
The Home Depot  June 2015 - Present
US Airways  February 2015 - June 2015
Working Solutions  November 2012 - September 2014
Working Solutions  January 2011 - November 2012
Subaru of America   November 2006 - January 2011
PHH Mortgage  October 2003 - February 2006
Cross Country Automotive Services  March 2001 - November 2002
Sabre Airline Solutions  1998 - 2000
American Airlines  1991 - 1998

Skills
Sales, Quality Assurance, Training, Customer Satisfaction, Outlook, Customer Experience, Call Centers, Process Improvement, Vendor Management, Management, Team Building, Strategic Planning, Call Center, Customer Service, Microsoft Office, Leadership, Contact Centers, Team Leadership, Coaching, Outsourcing, Account Management, Customer Retention, Team Management, Telecommunications, Operations Management, Program Management, Analysis, Strategy, Technical Support, Performance Management, Recruiting, Workforce Management, CRM, Human Resources, BPO, Troubleshooting, Employee Training, Project Management, Interviews, Teamwork, Employee Relations

Education
University of Phoenix   2001 — 2003
Bachelors, Business Management

Northern Arizona University   1989 — 1991
Elementary Education and Teaching

Experience
Stream Companies  July 2014 - Present
Subaru of America   May 2013 - May 2014
Anthony's Wood Oven Pizzeria & Ristorante   August 2008 - September 2013
Wegmans Food Markets  April 2007 - September 2008
Lubker Distribution   June 2008 - August 2008

Skills
Marketing Strategy, Entrepreneurship, Automotive Restoration, Guitar Repair, Social Media, Marketing Communications, Social Media Marketing, Advertising, Internet Marketing, Accounting, Entrepreneurial Finance, Entrepreneurship..., Automotive, Guitarist, Electric Guitar, Acoustic Guitar, Networking, Microsoft Applications, Academic Achievement, PowerPoint, Web Marketing, Social Networking, Microsoft Office, Microsoft Word, Leadership, Event Planning

Education
La Salle University   2010 — 2014
Bachelor of Science (BS), Marketing and Entrepreneurship

Experience
Subaru of America   May 2005 - Present
Subaru of America   December 1997 - Present
JCPenney  February 1990 - November 1997

Skills
Marketing Communications, Marketing Strategy, Management, Sales, Marketing, Social Media Marketing, Advertising, Account Management, Customer Service, Customer Satisfaction, Customer Retention

Education
La Salle University   2006 — 2010
MBA, Marketing

La Salle University - School of Business Administration   2006 — 2010
MBA, Marketing

Rowan University   1978 — 1983
B. A., Communications

Cinnaminson High School   1974 — 1978

Experience
Subaru of America   January 2014 - Present
Subaru of America   January 2013 - Present
Subaru of America   March 2011 - January 2013
Graham & Brown  September 2010 - March 2011
Graham & Brown  December 2006 - September 2010
Graham & Brown  November 2005 - December 2006

Skills
Retail, Product Development, Merchandising, Marketing Strategy, Marketing Management, Account Management, Brand Management, Product Marketing, Competitive Analysis, Marketing Communications, New Business Development, Pricing, Budgets, Market Research, Customer Insight, Social Media Marketing, Retargeting, Behavioral Targeting, Display Advertising, Lead Management, Klout, Pinterest, Twitter, Facebook Marketing, Google Analytics, Automotive, Budget Reconciliation, Sales Operations, Marketing, Strategy

Education
Lycoming College   2001 — 2005
Bachelor of Arts (B.A.), Fine/Studio Arts, General

Experience
TBK America, Inc   April 2012 - Present
Sypris Technologies  February 2011 - March 2012
IACNA  September 2008 - July 2010
IACNA Greencastle   November 2007 - September 2008
Schulte Storage   October 2004 - October 2005
Indiana Precision Forge   September 2002 - October 2004
International Engine Corp   September 1997 - November 2000
Subaru of America   August 1990 - September 1997

Skills
Lean Manufacturing, Process Flow, Continuous Improvement, Kaizen, Value Stream Mapping, FMEA, APQP, Manufacturing, Quality System, 5S, Root Cause Analysis

Education
2 years Indiana University, Purdue University at
Organizational Leadership / Supervision

Indiana Wesleyan University
Business Management

Experience
Dassault Systemes  July 2012 - Present
Subaru of America   February 2012 - June 2012
GE Commercial Finance  November 2007 - January 2012
Bally Technologies  January 2007 - October 2007
ITC Infotech  March 2003 - January 2007
ITC Infotech  2003 - 2006
Brainware Infotech   November 1999 - February 2003

Skills
Siebel, EAI, Integration, SDLC, Requirements Analysis, User Acceptance Testing, Web Services, Agile Methodologies, PL/SQL, SOA, Testing, Solution Architecture, Business Analysis, Siebel Workflow,..., Performance Tuning, CRM, Enterprise Software, System Testing, Test Automation, Requirements Gathering, Software Project..., Business Process

Education
Madurai Kamaraj University
Computer Applications, Computer

Experience
Raffa, PC  June 2015 - Present
HireStrategy Executive Search   January 2014 - April 2015
Professionals for NonProfits  June 2008 - December 2013
Target  January 2006 - April 2007
The Wall Street Journal  2004 - 2005
Subaru of America   2003 - 2004

Skills
Non-profits, Strategic Planning, New Business Development, Client Relationship..., Marketing Communications, Marketing Research, Marketing a Service, Nonprofits, Strategy, CRM, Sales, Business Development, Marketing, Email Marketing, Leadership, Recruiting, Advertising, Program Management, Management

Education
Rutgers Business School
MBA, Marketing

NYU
BA, Journalism

Experience
Subaru of America   February 2012 - Present
Sheairs Creative Solutions   2003 - Present
Subaru of America   December 1998 - February 2012
New Jersey Institute of Technology  May 2002 - September 2003
Edmund Scientific   May 1995 - December 1998
Murphy & Sheairs Architects   January 1985 - January 1990

Skills
Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe PageMaker, QuarkXPress, Adobe Dreamweaver, Adobe Flash, Digital photography, Brochure development, Marketing materials, Catalog copy, Catalog production, Web design, Catalogue Production, Dreamweaver, Copywriting, Web Design, Photoshop, Marketing, InDesign, Brochures, Digital Photography, Photography, Social Media, Graphic Design, Layout, Management, Email Marketing, Social Media Marketing, Graphics, Direct Mail, Illustrator, SEO, Marketing Communications, Digital Marketing, Advertising

Education
New Jersey Institute of Technology - School of Management   2001 — 2003
MBA

New Jersey Institute of Technology   1990 — 1995
MS, marketing

Deptford High   1986 — 1990

Experience
Vanguard  May 2011 - Present
Subaru of America   October 2009 - May 2011
Department of Information Technology and Telecommunications, NYC   October 2007 - October 2009
DOITT  September 2007 - October 2009
The Hartford Insurance Group  2007 - 2007
Advogent  2005 - 2007
ERCOT  2004 - 2005
Shell Energy  2004 - 2005

Education
Northern Illinois University   2001 — 2003
MS, Computer Science

Little Flower

Experience
Subaru of America  

Skills
Profit, Customer Satisfaction, Sales Operations, Team Building, Strategic Planning, Sales, Sales Process, Marketing Strategy, Forecasting, Marketing, Operations Management, Business Planning, Automotive, Customer Service

Education
Mount Saint Mary's College   1980 — 1982
Bachelor's degree, Business & Finance

Orange Coast College   1978 — 1980

Experience
J. Walter Thompson  November 2013 - Present
Tribal Worldwide (formerly Tribal DDB)   July 2012 - October 2013
MRM//McCann   November 2011 - July 2012
MRM//McCann   July 2010 - November 2011
Subaru of America   May 2009 - July 2010
The San Jose Group  March 2008 - May 2009
The Vineyard Group   December 2006 - March 2008
Team Toyota  September 1998 - December 2003

Skills
Digital Marketing, Integrated Marketing, Advertising, Online Advertising, Social Media, Interactive Marketing, Marketing, Account Management, Idea Generation, Social Media Marketing, Business Development, Digital Strategy, Social Media Strategist, Marketing Strategy, Community Management, Multicultural Marketing, Email Marketing, Storytelling, Copywriting, Marketing Communications

Education
Northwood University - DeVos Graduate School   2005 — 2006
Master of Business Administration (M.B.A.), Integrated Management

Northwood University   2001 — 2005
BBA, International Business/Management

Experience
Subaru of America   March 2012 - Present
YMCA  2001 - Present
Credit Union Direct   May 2004 - January 2012
Mitsubishi Motors  1988 - 2004
Mitsubishi Motor Sales of America  January 1999 - January 2002
Mitsubishi Motor Credit of America   January 1997 - January 1999
Mitsubishi Motor Sales of America  January 1988 - January 1997
Martin Motors Sales   January 1987 - January 1988
General Motors Acceptance Corporation  January 1981 - January 1987

Skills
Sales, Credit, Leadership, Loans, New Business Development, Training, Customer Satisfaction, Sales Management, Selling, Strategic Planning, Budgets, Retail, Finance, Automotive, Customer Service, Sales Operations, Program Management, Negotiation, Team Building, Customer Retention, Profit, Management

Education
Ridge Associates

SUNY Polytechnic Institute   1978 — 1980
bachelors, Criminal justice

Nassau Community College   1976 — 1978
associates, criminal justice

Nassau Community College
Associate of Science, Criminal Justice

SUNY College of Technology
Bachelor of Science, Criminal Justice

Experience
Subaru of America   March 2011 - Present
Condenast Publications   September 2004 - February 2011
Towers Perrin  2000 - 2004

Skills
Solaris, Linux, Disaster Recovery, HP-UX, Unix, Netbackup

Education
Lock Haven University of Pennsylvania   1979 — 1983
BA, Journalism and Media Studies

Experience
Classic Care Car Covers   March 2014 - Present
Amsoil Independent Dealer   September 2013 - Present
CLASSIC CARE AUTO DETAILING AND CAR WASH   April 2013 - Present
Subaru of America   March 2007 - March 2012

Skills
Team Building, Vehicles, Close Attention to..., Microsoft Office, Auto Detailing, Sales, Marketing, Advertising, Retail, Contract Negotiation, Social Media Marketing, Dedicated Professional, Automobile, Renovation, Sales Management, Customer Service, Strategic Planning, Automotive, Photoshop, Automotive Aftermarket, Microsoft Excel, Car Wash, Dealer Management, Customer Retention

Education
Long Beach City College   1981 — 1984
Photography, Weight lifting, and Music

Hamburg High School   1970 — 1974
Business and Art, 7 thru 12

Experience
Subaru of America   September 2011 - Present
Technical Training Incorporated   July 2010 - September 2011
Raytheon Technical Services Company  September 2009 - June 2010
Grant Technical Services   January 2009 - September 2009
Chrysler  April 2005 - November 2008
Chrysler  August 1997 - April 2005
Chrysler  January 1994 - July 1997
Dennis Williams Imports   January 1993 - December 1993
Mercedes-Benz Dealership in Baton Rouge   January 1980 - December 1992

Skills
Microsoft Office, Technical Presentations, Team Leadership, Photography, Course Development, French, Spanish, Automotive Repair, Instructional Design, Vehicles, Automotive, Team Building, Training, Management, Program Management, Coaching, Public Speaking, Sales, Customer Retention, Parts, Automobile, Change Management, Continuous Improvement, Customer Satisfaction, Employee Training, Leadership, Leadership Development, Negotiation, Six Sigma, Technical Training, Technical Writing, Training Delivery

Education
Louisiana State University   1972 — 1978
Bachelor of Arts, Journalism

Experience
Subaru of America   November 2014 - Present
Subaru of America   January 2005 - Present
Cendant  2000 - 2005
PowerCerv  1999 - 2000
TCS  September 1995 - April 1999
GE Information Services  1998 - 1999
3i Group plc  1996 - 1998

Education
Mangalore University

Experience
Subaru of America   May 2012 - Present

Education
Northern Illinois University - College of Business   2004 — 2008
Bachelor of Science

Northern Illinois University   2004 — 2008
Bachelor of Science (B.S.)

Experience
Subaru of America, Inc.   February 2012 - Present
Subaru of America   March 2001 - February 2012

Education
La Salle University   1984 — 1988
BS, Marketing

Experience
Kohl's Department Stores  January 2013 - Present
Exelon  November 2012 - Present
Windsail Technologies LLC   November 2001 - Present
Subaru of America   October 2012 - December 2012
Erie Insurance Group  February 2011 - September 2012
Philips  April 2010 - January 2011
National Australia Group  January 2010 - March 2010
Citrix  March 2009 - December 2009
KeyBank  February 2004 - February 2009
Navy Federal Credit Union  July 2002 - August 2008

Skills
Enterprise Software, Business Intelligence, Data Integration, Master Data Management, Enterprise Architecture, CRM, Data Warehousing, Integration, Analytics, Professional Services, Business Analysis, Solution Architecture, Requirements Analysis, Software Project..., SDLC

Education
Marymount University   1987 — 1989
Master of Business Administration (MBA), Finance, General

US Naval Academy   1978 — 1982
Bachelor of Science (B.S.), Naval Architecture and Marine Engineering

Experience
Fairfax County Public Schools  September 2013 - Present
Dan Root Tennis Instruction   January 2008 - Present
Subaru of America   September 2008 - September 2013
Virginia Department of Corrections  November 1998 - December 2007
Virginia Dept. of Corrections   January 1993 - January 1998
General Physics Corporation  January 1985 - January 1988
federal criminal justice agencies, social service agencies   January 1980 - January 1985

Skills
Tennis Instruction, Education, Sales, Leadership, Coaching, Customer Satisfaction, Tennis, Event Planning, Public Speaking

Education
Kent State University
Bachelor's Degree, Political Science/Latin American Studies

Experience
Independant Consultant  January 2014 - Present
Asbury Automotive Group  1999 - January 2014
Subaru of America   2000 - 2002
Penn Jersey Subaru- Regional Distributor (70 dealers)   1973 - 1990

Skills
Automobile, Vehicles, Automotive, Dealers, Management, Leadership, Profit, Start-ups, Customer Retention, Automotive Aftermarket, Parts, Sales Process, Warranty, Dealer Management, Team Building

Education
La Salle University - School of Business Administration

Experience
Subaru of America   March 2015 - Present
Subaru of America   August 2012 - Present
Matt Slap Subaru  February 2011 - July 2012

Skills
PA Inspection Mechanic, PA Emission Inspector, PA Emission Repair..., ASE Certified Master..., ASE Certified Advanced..., Electro-mechanical, Diagnostic, Mechanical Testing, Mechanics, Mechanical Analysis, HVAC, Subaru, Automotive Repair, Automotive Electronics, Automotive, Automobile, Management, Vehicles, Customer Satisfaction, Maintenance, Electronics, Customer Service, Suspension

Education
Automotive Training Center   1990 — 1992
Automotive Service Technology, Advanced Electronic Engine Controls

Northampton Community College
Associate of Arts and Sciences (A.A.S.), Automotive service technology

Experience
Subaru of America   June 2012 - Present
Subaru of America   January 2010 - June 2012
Subaru of America   July 2008 - December 2009
Subaru of America   November 2007 - April 2008
Subaru of America   December 2003 - November 2007
Devin Hill Motors   May 2000 - May 2003

Skills
Customer Satisfaction, Automotive, Event Planning, Event Management, Financial Analysis, Marketing, Social Media Marketing, Product Management, Market Development

Education
Keller Graduate School of Management of DeVry University   2005 — 2007
Master of Business Administration (M.B.A.), Marketing

Keller Graduate School of Management of DeVry University   2005 — 2007
Masters of Project Management, MPM

Robert Morris University   1997 — 1998
Bachelor of Science (BSc), business Administration and Management

Saint Francis University   1994 — 1997