Working Solutions
Working Solutions List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Working Solutions. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Working Solutions Employees
Working Solutions October 2007 - Present
Manheim May 2000 - May 2007
Convergys January 1996 - April 2000
Skills
Hiring, Technical Recruiting, Operations, Administration, Onboarding, Reporting & Analysis, Attrition, Strategic Hiring, Management, Leadership, Customer Service, Training, Strategic Planning, Business Development, Team Leadership, Team Building, Project Management, Team Management, Recruiting, New Business Development, Strategy, Microsoft Office, Mac, Mac OS, Change Management, Business Strategy, Coaching, Program Management, Account Management, Telecommunications, Customer Satisfaction, Microsoft Word, Microsoft Excel, Human Resources, Outlook
Education
Georgia Institute of Technology 2009 — 2013
Bachelor's Degree, Computer and Information Sciences and Support Services, A - 98%
Edgewater 1996 — 2001
High School, High School/Secondary Diploma Programs
Working Solutions November 2014 - Present
Appen November 2013 - November 2014
Skills
Management, Microsoft Office, Research, Microsoft Word, Microsoft Excel, PowerPoint, Training, Photoshop, Sales, Leadership, Windows, English, HTML, Outlook, Recruiting, Interviews, Java
Education
Ivy Tech Community College 2010 — 2012
Associate of Science (A.S.), Nursing Education
Ashworth College 2001 — 2003
Associate's degree, medical transcription
CXtec November 2006 - August 2013
Working Solutions June 2006 - September 2008
West Corporation February 2004 - September 2008
Unity Mutual Life Ins. Co. August 1992 - August 1997
Skills
Genealogy, Family History, Genetic Genealogy, Online Research, Research, Historical Research, Local History, Data Analysis, Genetic Testing, Genetic Analysis, Problem Analysis, Analytic Problem Solving, Problem Solving, Reporting & Analysis, Customer Service, Customer Satisfaction, Telecommunications, Teaching, Financial Analysis, Accounting, Analysis, Microsoft Word
Education
Boston University 2013 — 2013
Online Genealogical Research Program
Le Moyne College 1981 — 1983
Bachelor of Arts (BA), Psychology
St. Francis University 1978 — 1980
Physician Assistant
n/a - between jobs - who wants me? May 2014 - Present
Working Solutions August 2011 - May 2014
Apex Systems Inc December 2009 - January 2010
PFI Tech July 2009 - August 2009
TAC Worldwide February 2008 - July 2008
Alorica August 2006 - May 2007
Skills
Contract Recruitment, Networking, Computer Hardware, Windows Server, Operating Systems, Laptops, Customer Service, Microsoft Certified..., Windows Vista, Windows XP, HP, Troubleshooting
Education
Heald College 2011 — 2012
A.A.S., Network Systems Administration
ITT Technical Institute 2010 — 2011
AA, Computer Network Systems
Heald College 2004 — 2007
A.A.S., Network Administration
Hueneme High School
Diploma
Working Solutions October 2014 - Present
West, Inc 2009 - 2011
Miami Nation of Oklahoma September 2006 - October 2007
Jackson County Health Dept & La Clinica del Valle March 2004 - April 2006
Skills
Leadership, Nonprofits, Marketing, Change Management, Research, Healthcare, Social Services, Personnel Management, B2B, Healthcare Management, Health Education, Public Relations, Event Planning, Social Media, Marketing Communications, Event Management, Press Releases, Internal Communications, Social Media Marketing, Strategic Communications, Media Relations, Corporate Communications, Public Speaking
Education
University of Oklahoma 2011 — 2013
Master of Arts (M.A.), Health and Human Service Administration
Marylhurst University 2006 — 2010
Bachelor of Science (B.S.), Business Leadership
Applegate Elementary School
Express Scripts July 2014 - January 2015
Working Solutions February 2014 - April 2014
Revolution Technologies September 2013 - February 2014
Skills
Data Entry, Customer Service, Microsoft Excel
Education
ITT Technical Institute 2007 — 2014
AAS - Computer Network Systems, Computer Networking
Lewis and Clark Community College 1999 — 2004
Associate's degree, Computer and Information Sciences, General
Alton High School 1995 — 1999
Diploma, General Studies
Meridian Medical Management November 2014 - Present
Working Solutions January 2011 - Present
Bankers Insurance February 2013 - November 2014
Cobham January 2012 - February 2013
Gould & Lamb, LLC December 2010 - January 2012
Jabil October 2007 - December 2010
Sage Software 2006 - 2007
Skills
Talent Acquisition, Employee Relations, Talent Management, Recruiting, Performance Management, Technical Recruiting, HRIS, Human Resources, Employee Engagement, Benefits Administration, Temporary Placement, ADP Payroll, Deferred Compensation, HR Policies, Employee Benefits, Organizational..., Workforce Planning, Sourcing, Process Improvement, Applicant Tracking..., Payroll, Training, Onboarding, Internet Recruiting, Personnel Management, New Hire Orientations, College Recruiting, Interviews, Hiring, Screening, Succession Planning, Employer Branding, Change Management, Screening Resumes, Benefits Negotiation, Leadership, FMLA, Program Management, Labor Relations, Employee Training, Temporary Staffing, Background Checks, Compensation & Benefit, Staffing Services
Education
Bridgewater State University 1995 — 2000
Bachelor's of Science, Mathematics
Jawbone September 2013 - Present
Working Solutions July 2011 - September 2013
DentalLab 2011 - 2012
Skills
Microsoft Office, Microsoft Excel, QuickBooks, Mac OS X, Organizational..., Highly detail oriented, Reliability, Data Entry, PowerPoint, POS, Writing, Professional Experience, Customer Service, Hospitality Management, Healthcare Management, Creativity, Telecommunications, Business Correspondence, Expense Management, Medical Billing, Bill Payment, Invoicing, Online Advertising, Corporate Blogging, Charge Master, Teamwork, Sales
Education
College of the Canyons 2013 — 2015
Bachelor of Arts (B.A.), English Language and Literature, General
Websense July 2015 - Present
Unisys August 2014 - July 2015
Computer Service Partners February 2011 - August 2014
IT Practice September 2006 - February 2011
CEI - The Digital Office March 2004 - May 2006
KPC, Inc July 2002 - March 2004
The Albrecht Group March 2002 - July 2002
Working Solutions November 2000 - February 2002
Skills
Cloud Computing, Sales, Solution Selling, New Business Development, Data Center, Disaster Recovery, Enterprise Software, Managed Services, SaaS, Cold Calling, Selling, Virtualization, Network Security, Firewalls, Consulting, Networking, Citrix, VMware, Cisco Technologies, WAN, Integration, Unified Communications, VoIP, Meraki Technologies, Storage, Security, Healthcare Information..., Information Technology, Computer Hardware, Storage Area Networks, Wireless Networking, Professional Services, VPN, Servers, Switches, Wireless, Network Design, Network Administration, Telecommunications, IP, Healthcare Consulting, Workflow, HITECH Act, HIPAA, Relationship Management, Telemarketing, Microsoft Office 365, Microsoft Windows 8, IT Service Management, Service Management
Education
East Carolina University 1993 — 1997
Bachelor's Degree, Biology/Biological Sciences, General
Kelly Connect November 2012 - Present
Working Solutions August 2012 - November 2012
Convergys November 2011 - April 2012
Skills
Training, Technical Support, Customer Service, Customer Support, Customer Satisfaction, Call Centers, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Process Improvement
Education
University of Kentucky 2012 — 2014
Austin Peay State University 2008 — 2010
HeartCry Ministries January 2011 - Present
Cornerstone Administrative Services October 1998 - Present
The Grace Bomb Project May 2013 - Present
Working Solutions 2013 - Present
Skills
Teaching, Nonprofits, Public Speaking, Community Outreach, Management, Pastoral Counseling, Non-profit..., Non-profit Director, Non-denominational..., Spiritual Counselor, Couples Counseling, Family Counseling, Counseling, Crisis Resolution, Sexual Identity..., Sexual Trauma Counseling, Alcohol and Drug..., Trauma Informed Care, Human Services, Social Work, Community Service, Writing, Research, Consulting, Crisis Management, Operations Management, Organizational..., Organizational..., Organization, Administrative Work, Clerical Work, Employee Training, Database Administration, Data Entry, Website Creation, Auditing, Editing, Client Education, Call Center..., Customer Support, Customer Service, Customer Service..., Hotel Management, Social Justice, Ghostwriting, Storytelling, Blogging, Marriage Officiant, Freelance Writing, Ministry
Education
Texas Bible Institute 1993 — 1994
Diploma, Ministry
Kirkwood Community College
Human Services/Certified Alcohol and Drug Counselor
Northwest Computer Learning Center 2000 — 2000
Certifications in Computer Programs
San Jacinto College 1991 — 1992
Independent Studies in Human Services
Working Solutions January 2014 - Present
Working Solutions April 2005 - January 2014
Sterling Testing Systems April 2005 - June 2007
West Telemarketing December 2003 - December 2005
Skills
Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Troubleshooting, Leadership, Sales, Call Centers, Quality Assurance, Invoicing, Customer Experience, Process Improvement, Call Center, Time Management, Management, Retail, Access, Software Documentation
Education
Concordia University-Wisconsin 1990 — 1992
Management and Communications
Convergys March 2015 - Present
Working Solutions June 2014 - March 2015
FirstLine Schools 2012 - 2014
National Heritage Academies 2007 - 2012
Great Lakes Academy 2004 - 2007
Skills
Microsoft Office, Zendesk, Citrix, Vendornet, Typing, Ecometry, X-Lite, Written Communication, Data Analysis, Leadership, Team Leadership, Community Outreach, Teaching, Classroom Management, Curriculum Design, Classroom, Teacher Training, Educational Leadership, Teaching English, Middle School, online teaching, E-Learning, Lesson Planning, English Grammar, Google Chrome, Internet Explorer, Firefox, Curriculum Development, Nonprofits, Staff Development, Tutoring
Education
University of Michigan-Flint 2006 — 2008
Master of Public Administration (MPA)
Eastern Michigan University 1995 — 2001
Bachelor of Arts (B.A.), Language Arts
N(3) LLC November 2012 - Present
N(3) LLC September 2012 - November 2012
LIHTC March 2011 - December 2011
The Lynd Company August 2009 - 2010
WS iNet June 2008 - December 2008
Working Solutions November 2007 - May 2008
Sawyer Realty Holdings June 2007 - December 2007
Hewlett-Packard 1990 - 2006
Skills
Executive Presentations, Program Management, Account Management, Marketing, Sales, Customer Support, Property Management, Client Relations Skills, Cold Calling Experience, Business Analysis
Education
Morehouse College 1983 — 1987
BA, Business Administration
Livingstone College August 2013 - December 2013
Working Solutions May 2011 - May 2013
Alpine Access March 2010 - October 2010
Skills
Social Networking, Social Media Marketing, Advertising, Marketing, Call Centers, Training, Lead Generation, Sales Management, Customer Satisfaction, Account Management, B2B, CRM, Selling, Customer Service, Leadership, Sales, Outlook
Education
Livingstone College 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Google July 2015 - Present
Freelance Computer Repair June 2008 - Present
Google August 2013 - July 2015
Working Solutions February 2012 - May 2013
The Seed Company June 2011 - July 2011
Fry's Electronics November 2007 - July 2010
Cheddar's Casual Cafe June 2006 - July 2007
Skills
Networking, Troubleshooting, Software Installation, Help Desk Support, Microsoft Office, Windows, Technical Support, Windows 7, Servers, Wireless Networking, Computer Hardware, XP, Computer Repair, Photography, Maya, Video Editing, Computer Maintenance, Hardware, Data Center, Mac, Photoshop, PowerPoint, Adobe Creative Suite, Home Networking, Premiere, Sound Design, Network Administration, Customer Support, Customer Service, C++, Windows XP, Linux, Microsoft Word, Microsoft Excel, 3D, Windows Networking, Lightwave, Animation, After Effects
Education
The University of Texas at Dallas 2010 — 2013
Bachelor of Arts, Arts & Technology, 3.6 - Cum Laude
Dallas County Community College 2008 — 2010
Transfer, Core Studies, 3.8
CPEX Real Estate 2013 - Present
BHG Cleaning Services January 2013 - December 2013
Working Solutions August 2012 - June 2013
American Liver Foundation June 2011 - August 2011
Binghamton University February 2009 - May 2010
Skills
Data Entry, Recruiting, Social Networking, Event Planning, Marketing, Human Resources, Microsoft Office, Editing, Social Media, Microsoft Word, Research, Public Speaking, Fundraising, Customer Service, Analysis, PowerPoint, Social Media Marketing, Outlook, Community Outreach, Employee Training
Education
State University of New York at Binghamton 2008 — 2012
Bachelors of Arts, Economics
New York University - Leonard N. Stern School of Business
Working Solutions June 2014 - Present
Harbor Healthcare System June 2009 - June 2014
ENGlobal 2007 - 2008
Texas State Bank 2005 - 2006
Skills
Human Resources, Employee Benefits, Benefits Administration, Employee Relations, Onboarding, Deferred Compensation, New Hire Orientations, Personnel Management, Performance Management, Recruiting, Talent Acquisition, Payroll, Leadership, Labor Relations, HR Policies, Applicant Tracking..., Talent Management, Hiring, Conflict Resolution, FMLA, Employee Handbooks, Organizational..., HRIS, Payroll Analysis, Multi-state Payroll..., Organizational..., Educational Leadership, Human Resource Planning, Strategic Human..., Workers Compensation, Workers' Compensation..., Operating Budgets, Compensation Strategies, Aquisition, Managing Start-ups, Employee Engagement, Interviews, Succession Planning, Compensation & Benefit
Education
Lamar University 1998 — 2003
Bachelor of Science, Psychology and Sociology
Working Solutions August 2014 - Present
Working Solutions October 2012 - August 2014
Working Solutions January 2005 - October 2012
Working Solutions August 2000 - January 2005
GE TechTeam July 1997 - July 2000
TechTeam Global September 1995 - July 1997
Skills
Call Center, Vendor Management, Program Management, Call Centers, Outsourcing, Leadership, Process Improvement, Telecommunications, Performance Management, Account Management, Quality Assurance, New Business Development, Management, Team Management, Professional Services, Customer Satisfaction, Business Analysis, Customer Experience, Project Planning, Business Development, Project Management, Workforce Management, Customer Service, Business Process..., Change Management, Contact Centers, Forecasting, BPO, Training, Team Building, Team Leadership, CRM, Recruiting, Operations Management, Salesforce.com, Coaching, Strategy, Customer Retention, Start-ups, IVR, Strategic Planning, Employee Training, Product Management, Human Resources
Education
Michigan State University
BA, Human Resources
Working Solutions September 2012 - Present
A Place for Mom March 2015 - Present
AT&T January 2014 - December 2014
1-800-DENTIST September 2012 - May 2014
HomeSearch.com June 2013 - November 2013
Trans States Airlines (US Airways and United Airlines) September 2011 - December 2012
The LCMS 2007 - 2010
JPS & Associates, Inc 2003 - 2007
Esterly, Schneider & Associates, Inc. AIA architects & planners 2001 - 2003
Missouri State University 1997 - 2001
Skills
Training, Team Building, Strategic Planning, Project Management, Volunteer Management, Team Leadership, Program Management, Nonprofits, Project Planning, Group Training, Social Services, Budgets, Public Speaking, Leadership, Construction Management, Management, Leadership Development, Building Relationships, Corporate Relations, Non-profit Experience, Customer Service, Community Outreach
Education
Missouri State University 1996 — 2001
BS, Construction Management & Design Technology
Arkansas Tech University 1990 — 2000
AS, Business Administration
Project R.E.M. September 2014 - Present
Working Solutions February 2014 - Present
Skills
Microsoft Office, Customer Service, Management, Social Media, Microsoft Excel, Public Speaking, Marketing, Project Management, Strategic Planning, Microsoft Word
Education
Ashford University
Working Solutions May 2015 - Present
Harlan Bakeries, LLC April 2014 - July 2014
McDonalds October 2013 - January 2014
NEK Body Essesntials August 2010 - March 2013
Skills
Customer Service, Microsoft Word, Time Management, Confidentiality, Typing, Six Sigma, Management, Training, Leadership, Statistical process..., spc software, Quality Control, Team Leadership, Teamwork, Social Networking, Microsoft Office, Project Management, SharePoint, Project Planning, Analysis, Product Control, Organizational..., Spanish-English, Interpersonal..., Critical Thinking, Oral & Written..., Communication Skills, Interpersonal Skill, 60 wpm, APA writing style, Global Citizenship, Business Ethics, Cultural Diversity, Scope Management, Risk Management, Quality Management, Teaching, Team Building, Coaching, Event Planning, Project Coordination, Leadership Development, Software Quality Control, Process Control, SPC
Education
DeVry University 2014 — 2016
Bachelor's Degree, Business Administration/ Human Resources Managemen, 3.6
Argosy University Atlanta 2012 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Ben Davis High School 2005 — 2009
Core 40 Diploma, General Studies
Working Solutions May 2014 - Present
SitterCentralDallas May 2013 - Present
Studio Movie Grill March 2012 - May 2012
AMC Theatres February 2011 - May 2011
Skills
Leadership, People Skills, Social Media, Sales, Customer Service, Marketing, Advertising, Teamwork, Time Management, Facebook, Social Networking, Team Building
Education
Brown University 2014 — 2018
Business, Entrepreneurs and Organizations
Greenhill School 2011 — 2014
Working Solutions January 2012 - Present
CVS Caremark Corporation August 2006 - August 2011
South Cape Tax & Business Services October 2003 - October 2008
Skills
Team Leadership, Team Building, Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Troubleshooting, Data Entry, Customer Retention, Telephone Skills, Time Management, Quality Assurance, Customer Support, Help Desk Support, Workforce Management, Software Documentation, Phone Etiquette, Sales, Windows 7, Call Center Development, Networking, Service Delivery
Education
University of Massachusetts Boston 2010 — 2012
Bunker Hill Community College 2009 — 2010
Ursinus College 2002 — 2003
Sitel April 2015 - Present
Working Solutions 2012 - April 2015
AT&T Global Enterprise Solutions 1998 - 2011
Mohr Partners, Inc. 1997 - 1998
Career Consultants Group 1988 - 1997
United States Army 1984 - 1988
Skills
Sales Management, Strategic Planning, Account Management, Organizational..., Contract Negotiations, Team Building, Telecommunications, Team Leadership, Consultative Selling, Solution Selling, Mentoring, Hiring, Negotiation, New Business Development, Forecasting, Contract Negotiation, Recruiting, Customer Satisfaction, Strategy, Selling, Sales Operations, Leadership, Cloud Computing, Management, Direct Sales, Managed Services, Outsourcing, Training, Sales, Customer Experience, Call Centers, VoIP, Professional Services, Wireless, Process Improvement, Project Management, P&L Management, Salesforce.com, CRM, Vendor Management, Customer Retention, Strategic Partnerships, SaaS, Mobile Devices, Business Development, Human Resources, Lead Generation, B2B, Start-ups, Enterprise Software
Education
Indiana University Bloomington 1980 — 1984
Bachelor of Arts, Political Science/Forensic Studies
United States Army Command and General Staff College 1998 — 2000
Graduate, Strategic and Operational Studies, Leadership, Force Management, Military History
Haworth High School, Kokomo, IN 1976 — 1980
High School
National Heritage Academies August 2013 - Present
Working Solutions December 2012 - September 2013
Bankers Life and Casualty Company September 2011 - October 2012
Metropolitan Oasis CDC August 2008 - August 2011
School City of East Chicago March 2006 - June 2008
State Farm February 1985 - June 2004
Skills
Licensed Life & Health..., Microsoft Office, Microsoft Excel, Microsoft Word, Highly detail oriented, Team Building, Team Leadership, Tutoring, Efficent, Prompt, Customer Service, Time Management, Training, Leadership Development, Leadership, Coaching, Strategic Planning, Public Speaking
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA) Candidate, Human Resources Management and Services
Indiana University-Northwest 2000 — 2006
Bachelor's degree, Education and Minority Studies
Working Solutions March 2010 - Present
Chevrolet Cadillac September 2005 - February 2010
InterWest Insurance Services May 2004 - September 2005
Skills
Windows 7, Active Directory, Networking, Troubleshooting, Vendor Management, XP, Technical Support, Microsoft Office, Customer Service, VoIP, Windows Server, Leadership, Telecommunications, Team Leadership, Computer Hardware, Windows, System Administration, Cisco Technologies, LAN-WAN, Servers, Wireless Networking, Firewalls, Network Security, Data Center, Help Desk Support, Network Administration, Team Building, Workforce Management, Software Installation, Virtualization, TCP/IP, Windows XP, Call Centers, Customer Satisfaction, Customer Experience
Education
Merced College 1996 — 1999
Computer Studies and Electronics
Central Texas College 1991 — 1992
General Studies
Modesto Junior College
Network Administration Certificate
4Patriots LLC November 2013 - Present
Worldly Treasures June 2010 - Present
Working Solutions February 2012 - November 2013
CoreSource, Inc. May 2008 - June 2010
CoreSource, Inc. November 2006 - May 2008
Skills
Supervisory Skills, Team Building, Customer Service, Sales, Marketing, Entrepreneurship, Retail, Start-ups, Leadership, Training, Coaching, Customer Experience, Team Leadership
Education
Central Pennsylvania College 2012 — 2015
Bachelor’s Degree, Business Administration and Management, General
Working Solutions May 2011 - Present
Skills
Merchandising, Retail, Visual Merchandising, Retail Management, Stores, Inventory Management, Customer Service, Loss Prevention, Hiring, Inventory Control, Store Design, Apparel, Replenishment, Assortment, Microsoft Office, Vendor Relations, Excel, Purchasing, Word, Coaching, Promotions, Data Entry, Microsoft Word, Team Leadership, Marketing, Microsoft Excel, Management, Leadership, Sales, Social Networking, Outlook, Time Management
Education
Jefferson College 1997 — 1999
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Craven Community College 1990 — 1991
AA/EMT, EMT, 3.8
Working Solutions September 2014 - Present
Polk County School Board August 2009 - September 2014
Polk County School Board August 2004 - September 2014
Polk County School Board August 2004 - July 2009
Skills
Classroom Management, Teachers, Lesson Planning, Curriculum Design, Educational Technology, Curriculum Development, Educational Leadership, Elementary Education, Teacher Training, K-12, Special Education, Instructional Technology, Classroom
Education
University of West Florida 2011 — 2013
Educational Specialist, Educational Leadership and Administration, General
Nova Southeastern University 2006 — 2008
Masters of Arts and Teaching, Curriculum and Instruction
Florida Southern College 2000 — 2004
Bachelor's degree, Elementary Education
Maria Parham Medical Center October 2014 - Present
Daymark Recovery Services February 2014 - September 2014
Holly Hill Hospital December 2012 - February 2014
Central Regional Hospital July 2011 - August 2012
Working Solutions August 2005 - April 2011
Skills
Nursing Education, Nursing, Registered Nurses, Psychiatric Nursing, Nursing Care, Nursing Documentation, Nursing Process, Mental Health, Community Mental Health, Mental Health Treatment, Behavioral Health, Treatment, Healthcare, Adolescents, Mental Health Counseling, Public Speaking, Psychotherapy, Crisis Intervention, Community Outreach, Case Management, Clinical Research, Program Development, Psychology, Social Services, Patient Advocacy
Education
East Carolina University 2014 — 2016
Winston-Salem State University 1992 — 1996
Bachelor's Degree, Nursing, Magna cum Lauda
Caldwell Community College and Technical Institute 1990 — 1992
Associate's Degree, Registered Nursing/Registered Nurse
Automobile Club of Southern California February 2015 - Present
Automobile Club of Southern California May 2014 - February 2015
Automobile Club of Southern California February 2013 - May 2014
Working Solutions August 2012 - February 2013
White County E911 February 2007 - December 2011
Habersham County E911 April 2009 - May 2010
Sarasota Herald-Tribune March 2004 - December 2006
Gilford Police Department May 2001 - November 2003
Verizon Communications December 1996 - March 2001
US Navy October 1991 - September 1995
Skills
Outlook, Windows 7, Windows Vista, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Customer Relations, Supervisory Skills, Typing, Public Speaking, Computer Aided Dispatch, Telecommunications, Emergency Management, Public Safety, Writing, Government, Radio, Planning, Research, English, Fundraising, Emergency Services, Tier I Tech Support, Intelligent Roadside..., AAA OnBoard, Telematics, Community Outreach, Event Planning, Project Planning, Training, Policy, Program Management, Management, Leadership, Team Building, Social Media, Call Centers, Event Management, Customer Satisfaction, Project Management
Education
Jacksonville State University 2009 — 2011
Emergency Management, Public Safety Telecommunications
State College of Florida-Manatee-Sarasota 2005 — 2006
Associates Degree, Liberal Arts
Springfield High School 1987 — 1991
High School Diploma, General Studies
IRI June 2015 - Present
Lawrence Merchandising Services February 2015 - Present
TNG – A Division of the Jim Pattison Group December 2014 - Present
American Greetings June 2014 - November 2014
Working Solutions March 2014 - May 2014
TeleTech September 2013 - March 2014
LiveOps October 2005 - September 2013
CSSi November 2011 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Outlook, Call Centers, Telephone Skills, Research, Windows, Public Relations, Sales, Software Documentation, Training, Team Building, Marketing
Education
Atlantic Technical Center 1988 — 1989
Data Entry
Boise River Pack inc. September 2013 - Present
Working Solutions 2013 - 2013
Family Auto 2011 - 2011
Skills
Proficient Typing Skills, Customer Service
Education
Kaplan University 2013 — 2013
Associates, Business Administration
COSSA Academy 2010 — 2011
High School Diploma
Working Solutions October 2012 - Present
Working Solutions July 2006 - October 2012
Skills
Call Center, Customer Service, System Administration, Telecommunications, Troubleshooting, Microsoft Office, Leadership, Sales, Workforce Management, Team Management, Technical Support, Marketing, Strategic Planning, Recruiting, Salesforce.com, Sales Management, Teamwork, Account Management, Social Networking, Public Speaking, Technical Writing, Customer Satisfaction, Process Improvement, Team Building, Training, Management, Microsoft Excel, Coaching, Team Leadership, Outlook, Curriculum Development, Call Centers, Software Documentation, Social Media, Leadership Development, Educational Technology, Virtual Training, Project Planning, Customer Experience, Networking, Performance Management, Employee Training, Vendor Management, Human Resources, Customer Retention, Program Management, Analysis, Employee Relations, BPO, CRM
Education
Saint Mary's University of Minnesota 2002 — 2004
Masters, Teaching and Learning
Middle Tennessee State University 1992 — 1996
BS, Interdisciplinary Studies
Working Solutions January 2014 - Present
West At Home December 2007 - Present
Synth-Tec October 2005 - May 2013
American Express February 1997 - June 2000
Skills
Customer Service, Management, Training, Leadership, Sales, Customer Satisfaction, Team Leadership, Microsoft Word
Education
Georgia State University 1992 — 1994
PeKu Publications March 2015 - Present
AdvoCare February 2015 - Present
Steel City Mom May 2014 - Present
dōTERRA February 2014 - Present
Carri Finkbeiner, LLC January 2012 - Present
Market America dba SHOP.COM September 2013 - September 2014
Talk2Rep October 2013 - February 2014
Scentsy, Inc. September 2009 - February 2014
Working Solutions January 2007 - November 2012
Unison Health Plan 2005 - 2006
Skills
Direct Sales, Channel Business, Direct touch, Indirect Sales Channels, Customer Satisfaction, Customer Service, Team Building, Call Center, Coaching, Outlook, Microsoft Office, Sales, Leadership, Troubleshooting, Microsoft Word, Project Management, Quality Assurance, Management, Project Planning, Account Management, Marketing, Sales Management, Strategic Planning, PowerPoint, Teamwork, Negotiation, Telecommunications, Vendor Management, Research, Social Media, Online Advertising, Social Media Marketing, Marketing Strategy, Social Networking, Data Analysis, Networking, Team Leadership, Organization, Technical Support, Advertising, Windows, Web Design, XP, Program Management, Team Management, Process Improvement, Operations Management, Training, Microsoft Excel, Website Development
Education
Kaplan University 2010 — 2012
Associate of Science (A.S.), Information Technology, 3.39
Mt. Alvernia High School 1993 — 1996
High School Diploma, General
Working Solutions July 2014 - Present
Working Solutions October 2013 - July 2014
New Hope Presbyterian Church St. Charles, MO January 2005 - January 2010
CitiMortgage, Inc. January 2000 - November 2001
Skills
Recruiting, Human Resources, Microsoft Word, PowerPoint, Time Management, Customer Service, Customer Satisfaction, Customer Support, Training, Event Planning, Coaching, Microsoft Office, Public Speaking, Team Building, Team Leadership
Education
Saint Mary's University of Minnesota 2011 — 2014
Bachelor of Science, Human Resource Management
Missouri Baptist University 2008 — 2010
Bachelor of Science (B.S.)
Working Solutions April 2012 - Present
Lansing Community College November 2009 - June 2012
Unemployed Business Student November 2009 - January 2012
Working Solutions April 2012 - 2012
Education
Lansing Community College 2010 — 2012
Associate's degree, International Business
American Business and Technology University September 2014 - Present
Manpower Professional January 2008 - May 2008
Samuel's House October 2006 - January 2007
Florida Department of Children and Families April 2005 - July 2005
Working Solutions June 2002 - April 2005
Today's Staffing January 2002 - June 2002
USDA August 2000 - August 2001
Blue Cross Blue Shield of Michigan March 1998 - August 2000
Kelly Temporary Services, Inc. October 1995 - March 1999
William M. Mercer September 1996 - September 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Event Planning, Time Management
Education
American Business & Technology University 2012 — 2014
Associate's Degree, Criminal Justice, 4.0 G.P.A.
University of Maryland 1992 — 1993
Attended while in Military, General studies
Working Solutions July 2015 - Present
It Works Global May 2015 - Present
Auburn University June 2013 - May 2015
Auburn University School of Forestry and Wildlife Sciences May 2014 - December 2014
Waste Management June 2014 - August 2014
AirTran Airways May 2007 - June 2013
Skills
Aviation, Public Relations, Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Social Media, Customer Retention, Lecturing, Public Speaking, Conflict Resolution, Hosting, Radio Host, TV series, Event Planning, Microsoft Word, Research, Social Networking, Fundraising, Time Management, Editing
Education
Auburn University 2013 — 2015
Master of Arts (MA), Communication, 3.9
University of West Georgia 2005 — 2009
Bachelor of Arts (B.A.), Mass Communication, 3.08
New Vision Couselling 2012 - 2013
Working Solutions 2011 - 2012
AT&T January 2008 - January 2009
State Farm Insurance 2000 - 2009
Skills
Audio Visual Technician
Education
Art Institute of Atlanta 1995 — 1997
Associate of Arts (A.A.), Music Entertainment Management
Benjamin E. Mays Highschool 1989 — 1993
High School Diploma, Math & Science Academy
Higgies Ice Cream July 2010 - May 2013
Working Solutions December 2011 - April 2012
Corporate Express October 2004 - September 2007
Skills
Customer Service, Account Management, B2B, Salesforce.com, Marketing Strategy, Product Development, Team Building, Microsoft Office, Email Marketing, New Business Development, Management, Sales, Project Management, Team Leadership, Sales Management, Budgets, Process Improvement, Strategic Planning, Contract Negotiation, Negotiation, Solution Selling, Sales Operations, Outlook, Business Development, Purchasing, Forecasting, Microsoft Excel, Selling, Operations Management, Direct Sales, Pricing, Coaching, Training, Inventory Management, Sales Process, Retail, Product Marketing, Leadership, CRM, Marketing, Customer Retention, Strategy, Recruiting
Education
Metropolitan State University of Denver 1999 — 2009
Metropolitian State College of Denver
Working Solutions June 2012 - Present
Evergreen Legal Services August 2013 - January 2014
Rent-A-Center December 2012 - September 2013
Skills
Income Statement, CPFR, POS, Time Management, Apparel, Assortment, Multi-unit, New Store Development, Associate Development, Hiring, Cash Register, Fashion, Sales Management, Customer Experience, Microsoft Word, Data Entry, Team Building, Microsoft Excel
Education
Chicago State University 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
South Suburban College
Working Solutions August 2010 - Present
West Corporation July 2006 - August 2011
1800flowers.com December 2006 - August 2008
Skills
Call Centers, Customer Service, Customer Satisfaction, BPO, Microsoft Office, Workforce Management, Contact Centers, Customer Experience, Office Management, Microsoft Excel, Food & Beverage, Hospitality Management, Hospitality Industry, Internet, Office Administration, Proofreading, Tourism, Typing, Microsoft Word, Team Leadership, Outlook, Social Networking, Team Building, Account Management, Leadership, Management, Recruiting, Teamwork, Coaching, Employee Training, Team Management, Quality Assurance, Data Entry, Vendor Management, Telecommunications, Technical Support, Networking, Troubleshooting, Sales
Education
Del Mar College 1983 — 1984
Business Administration
Del Mar College
Close to My Heart October 2012 - Present
West at Home 2007 - 2009
Working Solutions 2006 - 2007
Skills
Scrapbooking, Craft, Gifts, Cards, Digital Photography, Digital Scrapbooking, Paper Craft, Card Making, Greeting Cards, Sewing, Baking, Online Data Entry, Data Entry, Internet, Communication Skills, Computer Proficiency, Customer Service, Phone Etiquette, Clerical Skills, Computer-literate..., Message Taking, Knowledge-hungry Learner, Learnability, Personal Responsibility
Education
Lindenwood University 1995 — 1997
Elsberry High School 1992 — 1995
High School Diploma, General Education
Kansas Department of Revenue - State of Kansas June 2014 - Present
Working Solutions December 2009 - Present
Working Solutions December 2009 - Present
MAXIMUS April 2013 - May 2014
Faith Roofing Company April 2012 - April 2013
Verizon February 2007 - October 2009
Time Warner Cable 2006 - 2007
Cox Communications June 1995 - January 2005
Skills
Call Center, Data Entry, Customer Service, Outlook, Customer Satisfaction, Lotus Notes, Microsoft Office, Technical Support, Access, Workforce Management, Microsoft Excel, Microsoft Word, Call Centers, Training, Leadership, PowerPoint, Team Leadership, Team Building, Sales, Customer Experience, Management, Process Improvement, Problem Solving
Education
Baker University 1992 — 1994
Associate's degree, Business Administration and Management, General
Earth Friendly Products September 2015 - Present
Red Hat Society May 2013 - August 2015
Working Solutions October 2011 - July 2012
ACD Direct June 2010 - July 2012
Skills
Public Speaking, Research, Microsoft Office, Social Media, PowerPoint, Social Networking, Microsoft Word, Microsoft Excel, Editing, Outlook, Customer Service, Westlaw, Legal Writing, Public Relations, Legal Research, Team Building, Strategic Planning, Event Planning, Project Management, Sales, Social Media Marketing, Lexis, Nonprofits, Licensing, Intellectual Property, Document Drafting, Fundraising, Litigation, LexisNexis
Education
Whittier Law School 2011 — 2015
Doctor of Law (J.D.), Intellectual Property Law
Hope International University 2009 — 2011
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Azusa Pacific University 2002 — 2005
Bachelor of Arts (B.A.), Political Science and Government
Medical Temporaries May 2015 - Present
Working Solutions March 2003 - Present
Higher One August 2009 - May 2015
Tidewater Tech January 2001 - June 2003
Sterling Medical September 1993 - May 2001
Skills
Customer Satisfaction, Call Centers, Call Center, Technical Support, Salesforce.com, Training, Marketing, Management, PowerPoint, Customer Service, Outlook, Sales, Customer Support, Microsoft Office, Microsoft Excel, Data Entry, Leadership, Account Management, Microsoft Word, Access, Process Improvement, Coordinating Special..., Multi Tasking, Outstanding..., Energetic Leader, Negotiation, Sales Presentations, Event Management, Professional..., Organizational..., Online Advertising, Fundraising, Non-profit Volunteer, Social Media Marketing, Team Building, Coaching, Public Speaking, Team Leadership, Social Media, Strategic Planning
Education
American InterContinental University 2009 — 2011
Bachelor of Business Administration, Management, Marketing
Commonwealth College Virginia 1993 — 1994
Associate of Applied, Science Medical Assisting
Hyatt Hotels Corporation June 2015 - Present
ContactPoint, LLC May 2013 - July 2015
Working Solutions January 2012 - December 2013
ACD Direct October 2010 - December 2013
LiveOps January 2007 - December 2013
Mastermind Marketing 1997 - January 1999
Transnational Ventures 1995 - 1997
Ashton Woods Homes 1993 - 1995
The Drees Company 1993 - 1994
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Process Improvement, Sales, Leadership, Salesforce.com, Management, CRM, Training, Team Leadership, Microsoft Office, Microsoft Word, Outlook, Account Management, Project Management, Vendor Management, Microsoft Excel, Access, Strategic Planning, Accounting, Cost Accounting, Software Documentation, Windows, System Administration, Budgets, Telecommunications, Negotiation, Time Management, Communication, Organization Skills, 10 Key, Accounts Payable
Education
LaGrange College 1985 — 1988
Business Administration/Accounting
Working Solutions June 2013 - Present
ADPI Intermedix September 2010 - June 2013
Aventura City of Excellence School January 2003 - October 2010
Excellent Real Estate Services January 2004 - August 2009
Keller Williams Realty January 2006 - January 2009
Skills
Forecasting, Leadership, Training, Microsoft Excel, PowerPoint, Access, Analysis, Budget Modeling, Learning Quickly, Real Estate, Sales, Marketing, Budgets, Finance, Customer Satisfaction, Team Building, Contract Negotiation, Time Management
Education
Nova Southeastern University 2007 — 2010
MBA, Entrepreneurship
Dale Carnegie Sales 2008 — 2008
Certificate, Sales Advantage
Florida State University 1999 — 2001
BA, Education
Private January 2008 - Present
Working Solutions February 2014 - September 2014
Avon October 2011 - March 2012
Alpine Access March 2011 - June 2011
Robert Half November 2010 - February 2011
Bank of Lenawee June 2006 - March 2008
Bank of Lenawee June 2000 - June 2006
Austin Diagnostic Clinic March 1999 - May 2000
Dillards July 1997 - February 1999
Skills
Banking, Customer Service, Microsoft Excel, Microsoft Word, Invoicing, Sales, Financial Analysis, Management, Insurance, Outlook, PowerPoint, Event Planning
Education
Lewis University 2013 — 2015
Master’s Degree, Organizational Leadership with Concentration in Higher Learning, 3.82/4.0
2009 Jackson Community College 2009 — 2009
Certificate, Accounting, A
Siena Heights University 2005 — 2007
Bachelor’s Degree, Business Administration, 3.64/4.0
Jackson Community College 2003 — 2005
Associate’s Degree, Business, 3.68/4.0
Lakeland Regional Highschool 1978 — 1982
High School, general, A
Working Solutions March 2015 - Present
ViTA August 2009 - Present
Skills
Language Teaching, Teaching English as a..., Teaching, E-Learning, Curriculum Design, Instructional Design, ESL, Teacher Training, Intercultural..., Public Speaking, English, Educational Technology, Adult Education, Curriculum Development, Editing, Foreign Languages, Educational Consulting, Learning Management, Linguistics, Team Building, Leadership Development, Blogging, Lesson Planning, Training, Business English, Distance Learning, Training Delivery, Tutoring, Blended Learning, Classroom, International Education, Moodle, Teaching Adults, Courses, Educational Leadership, TESOL, Leadership, Academic Writing, Proofreading
Education
Regent University 2001 — 2003
MA
Southern Illinois University, Carbondale 1996 — 1998
MA
George Fox University 1987 — 1991
BA
Capital High School 1985 — 1987
Diploma
NexRep, LLC September 2013 - Present
Working Solutions September 2013 - Present
Metaverse Mod Squad February 2013 - Present
ACD Direct October 2012 - Present
Fancy Hands August 2011 - Present
Move, Inc. July 2010 - July 2011
Rapattoni Corporation May 2003 - June 2008
INQ, Inc. October 2002 - May 2003
Pure Beauty March 2002 - October 2002
Great Expectations February 2001 - February 2002
Skills
Singing, Acting, Theatre, Film, Stage, Improvisation, Comedy, Drama, Entertainment, Feature Films, Voice Over, Performing Arts, Musical Theatre, Commercials, Television, Voice Acting, Dancing
Education
Pierce College 2009 — 2010
Cinematography and Film/Video Production/ Journalism
Moorpark College 2003 — 2004
Acting for TV/ Film/ Film Production, 3.5
Santa Barbara City College 1996 — 1997
Music/ Drama/ Dance
Santa Ynez Valley Union High School 1992 — 1996
Diploma, Music/ Drama/ French, 3.5
Wolford Elementary- Colorado Springs
Working Solutions November 2008 - March 2013
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Taxation
Herzing University-Atlanta 2007 — 2009
Associate of Arts (A.A.), Paralegal Studies
Living Sacrifice Ministries June 2011 - Present
Photo Memories by J.C. May 2011 - Present
Millionaire Virtual Staffing and Managment July 2006 - April 2011
Millionaire Virtual Staffing July 2006 - January 2011
Tony Litster August 2007 - October 2009
Working Solutions June 2005 - November 2008
working solutions 2005 - 2007
Real Estate Community Networking Group March 2006 - October 2006
Team Double Click 2006 - 2006
Gold Key Property Management July 2000 - June 2004
Skills
Customer Service, Microsoft Office, Event Management, Microsoft Word, Microsoft Excel, Invoicing, Real Estate, Accounts Payable, Teamwork, Marketing, Sales, Training, Public Speaking, Management, Time Management, Coaching, Event Planning, Administration, Small Business
Education
Liberty University 2006 — 2010
BA, Psychology
Ivy Tech 2004 — 2006
Associates, Office Administration and Supervision
Real Estate 1999 — 1999
Anderson High School 1987 — 1990
Diploma, College Preparatory
Working Solutions February 2015 - Present
Linda Landon and Associates July 2009 - Present
IC Office Support July 2009 - Present
Working Solutions April 2001 - Present
Working Sloutions April 2001 - Present
Ariesnet, Inc. August 2008 - June 2010
Linda Landon & Associates 2009 - 2009
Ensenda 2002 - 2008
Frontline4Hire/Independent Contractor October 2006 - June 2007
LiveOps October 2000 - October 2001
Skills
Start-ups, Customer Service, Website Development, Sales, Social Networking, Logistics, Team Leadership, Program Management, Customer Satisfaction, B2B, Troubleshooting, Call Centers, Data Entry, Leadership, Vendor Management, Team Building, Process Improvement, Operations Management, Quality Assurance, Training, Microsoft Office, Customer Experience, Telecommunications, Outsourcing, Customer Retention, Team Management, Direct Sales, Business Development, Coaching, E-commerce, Account Management, Management, CRM, Networking, Recruiting, Marketing, Salesforce.com, Analysis
Education
Cerritos College 1982 — 1984
Working Solutions February 2015 - Present
Montgomery Coscia Greilich LLP May 2011 - January 2015
Spring Street Capital 1997 - 2011
Canandaigua Wine Company 1995 - 1997
Andersen Consulting 1994 - 1995
Allied Domecq 1992 - 1994
Grossman's 1990 - 1992
Ocean Spray Cranberries 1988 - 1990
Arthur Andersen 1986 - 1988
Skills
Financial Reporting, Financial Modeling, Accounting, Financial Analysis, Auditing, GAAP, General Ledger, Microsoft Excel, Budgets, Outlook, Microsoft Word, Financial Accounting, Microsoft Office, US GAAP, Corporate Finance, CPA
Education
Boston College
Bachelor of Science, Accounting
State Farm May 2015 - Present
Kohl's Department Stores June 2009 - Present
Working Solutions October 2013 - December 2014
Working Solutions January 2013 - November 2013
Working Solutions March 2012 - January 2013
Self-Employed February 2010 - December 2012
Enterprise Rent-A-Car March 2009 - January 2010
Combined Insurance July 2006 - January 2009
Skills
Sales, Data Entry, Insurance, Customer Satisfaction, Customer Service, Account Management, Microsoft Excel, Outlook, Inventory Management, Microsoft Office, Microsoft Word, Team Building, Forecasting, PowerPoint, Team Leadership, Management, Retail, Negotiation, Call Centers, Teamwork, Banking, Customer Experience, Training, Analysis, Leadership, Employee Relations, Process Improvement, Coaching, Leadership Development, Quality Assurance, Time Management, Outsourcing, Business Analysis, Team Management, Performance Management, Operations Management, Public Speaking, Customer Retention, Recruiting
Education
Bellevue University 1997 — 1998
BS, Business Management
Grand Island College 1995 — 1997
Associates, Business Management
Apple May 2013 - Present
Working Solutions December 2009 - December 2012
Sitel July 2002 - April 2009
Skills
Technical Support, Call Centers, Troubleshooting, Help Desk Support, Windows 7, XP, Computer Hardware, Customer Support, Software Documentation, Customer Satisfaction, Windows, Access, TCP/IP, Customer Service, Windows Vista, Telecommunications, Call Center, Wireless Networking, Windows Server, Lotus Notes, Hardware, System Deployment, Servers
Education
The University of Memphis 2013 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Mississippi State University 1997 — 2000
Bachelors of Business Administration, Business Information Systems
Northeast Mississippi Community College 1995 — 1997
Associates of Applied Science, Computer Programming
Uber August 2014 - Present
Uber August 2014 - Present
Expert Planet February 2011 - June 2014
Working Solutions February 2011 - January 2014
West Corporation January 2006 - January 2011
Bank of America June 2001 - May 2004
The Mega Force Staffing Group, Inc. June 1996 - August 1998
Skills
Call Center, Workforce Management, Customer Satisfaction, Contact Centers, Customer Service, IVR, Technical Support, Microsoft Office, Outsourcing, Account Management, Team Building, VoIP, Process Improvement, Coaching, Training, Troubleshooting, Sales, Telecommunications, Team Leadership, Salesforce.com, Outlook, Call Centers, Management, Customer Experience, Customer Retention, Time Management, Strategy, Leadership, Project Management
Education
Life University 1968 — 2020
Studio One Five Seven February 2014 - Present
Peters Agency Care Management April 2011 - March 2014
West Corporation January 2006 - November 2010
Working Solutions August 2005 - October 2007
Skills
Microsoft Publisher, Microsoft Word, Desktop Publishing, Data Entry, Call Centers, Customer Service, Customer Support, Public Relations, Billing, Accounts Receivable, PowerPoint, Facebook, Social Media, Email, Genealogy, Online Research, Technical Support, Postage Meter, Ten Key, Invoicing, Research, InDesign
Education
Rose State College 1992 — 1993
Liberal Arts, General Education
Moore Norman Technology Center 1993 — 1993
Certificate, Travel Industry
Moore Norman Technology Center 1988 — 1989
Diploma, Computer Information Systems
Bethel High School 1982 — 1985
Diploma, General Education
Working Solutions October 2014 - Present
Bank of America 2007 - 2009
Sivica 2006 - 2008
DR Horton 2005 - 2007
Paramount Real Esate & Property MGMT 2005 - 2006
Genesis Designer Homes 2003 - 2005
Skills
Property Management, Foreclosures, Sellers, Negotiation, Short Sales, Single Family Homes, HUD, Selling, Contract Negotiation, Commercial Real Estate, Residential Homes, New Home Sales, Listings, Real Estate, Sales, Buyer Representation, Customer Service, Committed to Customer..., ENFJ, IDSC, Residential Mortgages, Team Building, Conflict Resolution, Problem Solving, Computer Proficiency, Fast-paced, Highly personable, Creative Direction, Interpersonal Skill, Goal Oriented, Marketing, Customer Satisfaction, Leadership, Management, Microsoft Office, Public Speaking, Event Planning, Strategic Planning
Education
Georgia Southern University 1994 — 1998
University of Virginia
Working Solutions USA September 2009 - Present
Working Solutions 2009 - Present
Contemporary Services, Inc. 2000 - 2006
Skills
Customer Service, Negotiation, Employee Relations, Temporary Placement, Leadership, Recruiting, Outlook, Teamwork, Team Leadership, Sourcing, Human Resources, Customer Satisfaction, Training, Call Centers, Technical Recruiting, Performance Management, Process Improvement, Public Speaking, Employee Benefits, Account Management, BPO, Contract Recruitment, Time Management, New Business Development, Networking, Organizational..., Contract Negotiation, Employee Training, Talent Acquisition, Outsourcing, Business Development, Staffing Services, Management, Interviews, Internet Recruiting, Leadership Development, Screening Resumes, Customer Retention, Applicant Tracking..., Coaching, Executive Search, Vendor Management, Dependable Team Player, Marketing Communications
Education
Dallas Baptist University 2001 — 2003
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Indiana University-Purdue University at Indianapolis 1969 — 1972
Associate's degree, Business/Managerial Economics
Working Solutions June 2013 - Present
Howard Editing May 2008 - Present
Verizon/Idearc Media September 2002 - May 2008
Skills
Editing, Project Management, Mistake Proofing, Sales, Advertising, Art, Marketing, Account Management, B2B Marketing, Customer Service...
Education
Florida Gulf Coast University 2000 — 2002
Art and Architecture
University of Maine 1998 — 2000
Craftsy January 2013 - Present
City College of San Francisco 2003 - Present
Gallofornia July 1996 - Present
Gallofornia July 1996 - Present
Sandra Betzina's Power Sewing January 2014 - September 2015
Working Solutions 2009 - 2011
Skills
Drawing, Sewing, Demonstrating, Fashion, Art, Draping, Textiles, Apparel, Demonstration, Photoshop, Fashion Design, Fashion Illustration, Costume Design, Mac, Adobe Creative Suite, Fit, Dresses, Styling, Textile Design, Photo Shoots, Illustrator
Education
Fashion Institute of Technology 1981 — 1983
Associate of Arts and Sciences (AAS)
City College of San Francisco
Teach in fashion department
San Francisco State University
Working Solutions. November 1998 - Present
Working Solutions November 1998 - Present
Leadership Strategies 2010 - 2010
Anthem Blue Cross Blue Shield April 1994 - October 1997
PG&E 1985 - 1994
Skills
Change Management, Coaching, Leadership Development, Management Consulting, Team Building, Executive Coaching
Education
California State University-East Bay 1984 — 1985
MBA
Brigham Young University 1975 — 1981
BA
UL - Underwriters Laboratories April 2010 - Present
Working Solutions June 2004 - April 2010
American Red Cross August 2000 - October 2002
Quest Membership Services, Inc. May 1995 - May 1999
Skills
Sales Operations, Account Management, Sales, Direct Sales, Training, Leadership, Team Building, Management, Team Leadership, Salesforce.com, Process Improvement, New Business Development, Program Management, Marketing
Education
Central Washington University 1992 — 1994
Bachelor of Science (BS), Administrative Management, Cum Laude
Yakima Valley Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Business, High Honors
FedEx Express September 2015 - Present
FirstMerit Bank June 2015 - September 2015
Arise Virtual Solutions Inc. August 2014 - January 2015
Working Solutions February 2014 - December 2014
Alpine Access November 2012 - February 2014
Convergys August 2011 - July 2012
American Express February 2007 - October 2007
Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Microsoft Word, Avaya, Process Improvement, Management, Data Entry, Accounting, Insurance, Payments, Customer Satisfaction, Customer Experience, Technical Support, Customer Retention, Service Delivery, Telephone Skills, Software Documentation, Team Leadership, Outlook
Education
Central High School 1998 — 2001
High School Diploma, General Studies
Everest University-South Orlando
CCMC September 2014 - Present
Hexter-Fair Title Company April 2014 - May 2014
Orthofix September 2013 - March 2014
Bank of America March 2012 - March 2013
Working Solutions January 2012 - February 2012
Saint Thomas the Apostle Catholic Church June 2008 - October 2011
Fifth Third Bank June 2005 - March 2008
State Farm Insurance September 2004 - March 2005
Rock Financial July 2002 - January 2004
North Pointe Medical Center December 1997 - January 2002
Skills
Customer Service, Data Entry, Editing, Microsoft Office, Microsoft Word, Team Building, Coaching, Event Planning, Social Media, Public Speaking, Microsoft Excel, Training, Interviews, Administration, Banking, Database Administration, Insurance, Call Centers, Research, Time Management, Customer Relations, Excel, Healthcare, Journalism, humorist, Calm Under Pressure, Callcenter, Optimistic, Problem Solving, Troubleshooting, Publishing, Follow-up, Word, Speech Writing, Writing, Shortell software, Oracle, Medicaid Managed Care, Medicaid, Commercial Insurance, Third Party Claims, Medical Terminology, HCPCS, ICD-9, HCFA, Administrative..., Management, Teamwork, Invoicing
Education
Collin County Community College 2012 — 2014
Aquinas College 2007 — 2011
Pursued courses for Bachelor Degree, Communications
MAXIMUS via Aerotech December 2014 - Present
United Coalition of Musicians for Christ September 2012 - Present
L & O Enterprises, Inc. January 2011 - Present
Working Solutions May 2012 - January 2014
UPS Supply Chain Solutions May 2006 - May 2011
Sino-US United MetLife Insurance Company Limited January 2004 - April 2006
Tobyhanna Christian Academy February 2002 - December 2003
Spectrum Community Services March 2001 - January 2002
Skills
Public Speaking, Nonprofits, Social Media, Customer Service, Event Planning, Entrepreneurship, Community Outreach, Team Building, Coaching
Education
Penn State University 2015 — 2017
Bachelor’s Degree, Computer and Information Sciences and Support Services
Monroe College 2014 — 2015
Associate's degree, Information Technology
Undisclosed March 2011 - July 2015
Working Solutions April 2014 - October 2014
Seattle Culinary Academy September 2009 - March 2011
King County October 2007 - October 2008
King County June 2003 - October 2007
Skills
Python, Back-end Programming, Back-end Development, Web Development, Database Development, Event Planning, Microsoft Office, Community Outreach, Culinary Skills, Customer Service, Public Speaking, Microsoft Excel, Administrative..., Food, Nonprofits, Social Networking, Office Management
Education
www.thinkful.com 2015 — 2015
Coding Bootcamp, Python, Java, Android development, N/A
Seattle Central Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Culinary Arts
Antioch University Seattle 2006 — 2008
Depth Psychology
The Movie Institute June 2014 - Present
Working Solutions February 2013 - Present
Vendere Partners May 2008 - February 2013
Generational Wealth Partners, LLC September 2007 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Strategic Planning, Call Centers, Business Development, Cloud Computing, Customer Retention, Social Media, Salesforce.com, Account Management, Customer Satisfaction, Management, Lead Generation, Team Leadership, Team Management, Team Building, Teamwork
Education
Southwestern Graduate School of Banking (SMU) 1988 — 1990
Banking and Financial Support Services
Kilgore College
Associate of Applied Arts Degree
Working Solutions February 2012 - Present
VXI Global Solutions, LLC December 2009 - July 2012
US Army 2001 - 2009
Skills
Call Center, Outsourcing, Customer Satisfaction, BPO, Workforce Management
Education
Grantham University
Working Solutions July 2015 - Present
Plexus Worldwide April 2015 - Present
Scentsy Wickless Candles September 2010 - Present
Clark Hill PLC August 2006 - October 2008
Education
Ashford University 2008 — 2013
Bachelors in Social Science with concentration in Education, Education, Child Development and Psychology
Ashford University 2008 — 2013
Bachelor in Social Science with Concentration in Education, Education
Telerx March 2015 - Present
Arise Virtual Solutions Inc. October 2011 - Present
STARS June 2013 - June 2014
Working Solutions May 2009 - October 2013
RWHM.org April 2012 - May 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Dameware, Abraxas, Adobe Connect, Webex, Captivate 6, Software, Work Flow Management, EMR, Meaningful Use, ICD-9, Ultipro continuing..., Special Education, ADDIE, Blended Method, Differentiated..., Adult Learning Theory, SEO Coypwriting, Training, Quality Assurance, E-Training, WebEx, SnagIt, Camtasia, Instructor-led Training, Blended Learning, Customer Service, Employee Training, E-Learning
Education
California Baptist University 2002 — 2006
Bachelor of Arts (B.A.), Education/Social Science, 3.41 GPA
University of Massachusetts Boston
Lexington Medical Center August 2015 - Present
It Works Global April 2015 - Present
TotalWellness April 2015 - Present
Working Solutions November 2014 - Present
West Corporation October 2013 - March 2015
Amazon September 2011 - October 2013
Skills
Medical Terminology, Cpr Certified, Data Entry, Customer Service, HIPAA, Medical Records, Microsoft Word, Critical Thinking, Microsoft Office, Healthcare, Time Management, PowerPoint, Microsoft Excel, Outlook, Medical Coding, Teamwork, First Aid, Social Networking, Public Speaking, Social Media, Sales, Phone Etiquette, Facebook, Call Centers, English, Customer Experience, Coaching, Nursing, Team Building, 10 Key, Customer Satisfaction, Team Leadership, Training
Education
Fortis College 2014 — 2015
Associate's degree, Medical/Clinical Assistant
Midlands Technical College 2012 — 2013
Registered Nursing/Registered Nurse
Sleepy's, The Mattress Professionals October 2012 - Present
The Aspen Group June 2009 - December 2011
WORKING SOLUTIONS June 2008 - December 2008
Verizon Communications July 2006 - December 2008
VERIZON January 2004 - July 2006
VERIZON August 2002 - December 2003
Verizon July 1997 - August 2002
Skills
Time Management, Data Entry, High Performance Teams, Administration, Call Center, Operations Management, M, Lotus Notes, Quality Assurance, Workforce Development, RT-1000, Training, Real Time Monitoring, Public Speaking, Sales, Customer Experience, Telecommunications, Selling, Team Building, Customer Satisfaction, PeopleSoft, Call Centers, Leadership, Project Planning, Coaching, Customer Service, Leadership Development, Customer Retention, Sales Operations, Team Leadership, Project Management, Troubleshooting, Management, Process Improvement, Microsoft Office, Cross-functional Team...
Education
University of Phoenix 2006 — 2009
BS
Penn Foster 2008 — 2008
Certificate
Arapahoe Community College 2001 — 2003
AGS
William Howard Taft HS 1981 — 1985
Diploma
Working Solutions January 2015 - Present
Working Solutions January 2013 - Present
Working Solutions February 2012 - January 2013
Hackney, Grover, Hoover & Bean January 2001 - August 2002
Skills
Call Centers, Management, Contact Centers, Performance Management, Telecommunications, Customer Satisfaction, Outsourcing, Vendor Management, Team Management, Customer Experience, Change Management, Workforce Management, Team Leadership, Leadership, Quality Assurance, Training, Coaching, Operations Management, Account Management, Process Improvement, Customer Retention, Program Management
Education
Michigan State University
Bachelor of Arts (B.A.), American Public Affairs and Social Relations
eaHELP April 2015 - Present
Working Solutions September 2014 - March 2015
Stay at Home Mom November 2011 - 2015
Borgata Hotel Casino & Spa January 2007 - September 2010
National Academy of Sports Medicine (NASM) January 2006 - January 2008
U.S. Coast Guard October 2001 - October 2006
Target January 1996 - August 1999
Triple S Mountain Horse Ranch January 1996 - January 1997
Skills
Customer Service, Management, Event Planning, Microsoft Excel, PowerPoint, Social Networking, Sales, Social Media, Team Building, Teaching, Time Management, Outlook, Marketing Strategy, New Business Development, Project Management, Program Management, Retail, Teamwork, Fundraising, Sales Management, Data Entry, Inventory Management, Training, Personal Training, Nutrition, Wellness, Coaching, Fitness, Hiring, Leadership
Education
Kaplan University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Health and Wellness, General
Atlantic Cape Community College 2010 — 2012
Culinary Arts/Chef Training
ISSA 2006 — 2007
Certified Fitness Trainer, Health and Physical Education/Fitness
Monte Vista High School 1995 — 1999
Diploma, Health and Wellness
Working Solutions March 2015 - Present
AT&T April 1996 - September 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Team Building, Budgets, Customer Service, Public Speaking, Strategic Planning, Human Resources, Recruiting, Staff Development
Education
Belhaven University 1999 — 2000
Business Administration and Management, General
Hinds Community College 1990 — 1991
Business Administration and Management, General
Working Solutions May 2015 - Present
Pearson - Assessment & Instruction January 2015 - July 2015
Woodcreek Church April 2014 - December 2014
Reach For Success, Inc. June 2013 - March 2014
Rockwall Independent School District July 2011 - May 2013
Texoma Christian School July 2007 - June 2011
D.I.S.D. / Family Preservation Grant January 2000 - January 2007
Skills
Grants, Lesson Planning, ESL, Nonprofits, Leadership Development, Teaching, Public Speaking, Microsoft Office, Research, Team Building, Leadership, Management, Microsoft Excel, Microsoft Word, PowerPoint, Training, Strategic Planning, Curriculum Design
Education
Amberton University 1996 — 1998
Master of Arts (M.A.), Professional Development
University of Texas / Dallas 1990 — 1994
Bachelor of Arts (B.A.), Psychology
Franklin Academy Cooper City August 2015 - Present
Spirit Airlines February 2015 - Present
Working Solutions September 2012 - April 2015
CareersUSA August 2014 - February 2015
Nova Southeastern University November 2013 - August 2014
ADPI Intermedix October 2011 - September 2012
gMed April 2011 - October 2011
U.S. Pharmaceutical Group August 2010 - February 2011
Liberty Medical Supply/Medco Health Solutions June 2005 - August 2010
Liberty Medical Supply May 2004 - June 2005
Skills
Revenue Cycle Management, Call Center/Contact..., Training & Development, Corporate Compliance..., Team Management, Copywriting, Customer Relations, Compliance, Billing, Management, Call Center, Employee Training, Customer Service, Invoicing, Revenue Cycle, Medicare, Team Leadership, Process Improvement, Human Resources, CRM, Recruiting, Training, Leadership, Business Analysis, Customer Satisfaction, Call Centers, Analysis, Team Building, Access, Vendor Management, HIPAA, Healthcare, Time Management, Software Documentation, Insurance, Project Management, Cross-functional Team..., SaaS, Accounts Receivable, Talent Management, Operations Management, Account Management, Outsourcing, Interviews, Integration, Start-ups, Sales, Program Management, Business Process..., EHR
Education
Northwood University 2008 — 2012
BA, Management
Indian River Community College 2004 — 2006
Certificate, Business
St. Thomas Aquinas 1987 — 1991
High School Diploma, General Studies
Miami University January 2013 - Present
Self-Employed March 2005 - Present
Working Solutions August 2010 - January 2011
United States Postal Service January 2007 - November 2007
Skills
Photoshop, Digital Photography, Image Manipulation, Image Editing, Animal Work, Animal Communication, Animal Nutrition, Wellness, Writing, Social Awareness, Nonprofits, Nature, Birds, Etiquette, Proofreading, Organization, Leadership, Intuition, Communication Skills, Integrity, Office Administration, Business Intelligence, Research, Interior Design, Web Content Creation, Close Attention to..., Small Business, Advocacy, Activism, Visual Communication, Data Entry, Data Research, Idea Generation, Tutoring, 10 Key, PowerPoint, Microsoft Office, Social Media, Web Content, Web Design, Social Networking
Education
Miami University 2013 — 2017
Associate of Science (A.S.) in Applied Science, Bachelor of Science (B.S.) in Information Technology, Internet Technology, Junior
Fairfield High School 1991 — 1995
High School Diploma, Child Development and Computer Science
Working Solutions August 2013 - Present
Working Solutions 2006 - Present
All-Ways Travel / American Express 2006 - Present
Carlson Wagonlit Travel 1999 - 2006
Nelsons Travel / AMT American Express Travel 1990 - 1999
SkyWest Airlines 1989 - 1990
Skills
Certified Travel..., Virtual Travel..., Sabre, Worldspan, Certified Tico Agent, Destination Specialist, Amadeus GDS, Tariffs, Complex Fare..., Foreign Independant..., International Travel, Quality Assurance, Subject Matter Experts, Travel Management, Expense Reports, Microsoft Excel, Microsoft Word, CTC, Travel Agency
Education
Institute of Certified Travel Agents 1994 — 1996
Certified Travel Counselor CTC, Tourism and Travel Services Management
International Air and Hospitality Academy 1989 — 1990
Travel Industry, Faring, Tariff, Tourism and Travel Services Management
Travel Industry Counsel of Ontario
Canadian Travel Counselor Certification
CHAMPAGNE DELIGHTS LLC March 2014 - Present
Carnival Cruise Lines January 2014 - Present
1800flowers.com December 2013 - Present
Working Solutions August 2013 - February 2014
1NWCONTACT January 2013 - August 2013
Xerox September 2012 - November 2012
1 NW Connect July 2012 - September 2012
Consumer Cellular, Inc. February 2012 - May 2012
Stream Global Services October 2011 - January 2012
Skills
Customer Service, Microsoft Word, Microsoft Excel, Technical Support, Customer Satisfaction, Customer Retention, Typing, Call Center, Call Centers, Customer Experience, Outlook, Training, Employee Benefits, Data Entry, Team Leadership, Management, Performance Management, Teamwork
Education
Cypress College 2001 — 2002
Human Services, General, 3.5
Puentes Spanish Immersion Preschool August 2006 - Present
Puentes Language Programs, LLC August 2004 - Present
Puentes Language Programs August 2004 - Present
Idaho Latino Scholarship Foundation June 2006 - October 2013
Workforce Essentials March 2003 - August 2004
Boise State University January 2000 - March 2003
Working Solutions 1999 - 2000
Easter Seals 1999 - 2000
Moscow Junior High 1988 - 1994
Skills
Teaching, Volunteer Management, Spanish, Promotions, Social Media, Coaching, Customer Service, Public Speaking, Microsoft Office, Non-profits, Higher Education, Excel, Resume Writing, Word, PowerPoint, Customer Relations, Staff Development, Mentoring, Curriculum Design, Adult Education, Interviewing, Curriculum Development, Budgeting, Administration, Access, Supervisory Skills, Fundraising, ESL, Nonprofits, Community Outreach, Management, Grant Writing, Language Teaching, Program Management, Instructional Design, Tutoring, Leadership Development, Budgets, Distance Learning, Event Planning, Interviews, Microsoft Excel, Microsoft Word, Workshop Facilitation
Education
Boise State University 2006 — 2011
M.Ed., Bilingual Education
Boise State University 1983 — 1988
BS, Matematics/Secondary Education
Salmon High School 1976 — 1979
Working Solutions June 2013 - Present
MHT Partners March 2010 - June 2013
The Boston Consulting Group June 2008 - March 2010
Citigroup Investment Banking August 2007 - June 2008
Citigroup Investment Banking - NYC June 2006 - August 2006
US Army May 2000 - June 2005
Skills
Corporate Finance, M&A experience, Strategic Planning, Strategic Consulting, Mergers, Investment Banking, Valuation, Financial Modeling, Mergers & Acquisitions, Finance, Strategy, Corporate Development, SaaS, Financial Analysis, Financial Services, Private Equity, Venture Capital, Due Diligence
Education
Harvard Business School 2005 — 2007
MBA, General Management
United States Military Academy at West Point 1996 — 2000
BS, Economics
Working Solutions May 2007 - Present
AVO'S Gifts January 2007 - 2011
1800flowers.com 2006 - 2010
InfoCision Management Corporation March 2007 - September 2007
American Heart Association 2004 - 2005
LexisNexis March 1990 - May 2002
Skills
Data Entry, Customer Service, Call Centers, Social Networking, Customer Satisfaction, Event Planning, Administrative..., Team Building, Training, Office Management, Sales, Outlook, LexisNexis, Microsoft Office, Microsoft Excel, Fundraising, Invoicing, Retail, Windows, Copy Editing
Education
Central State University 1990 — 1994
Bachelor of Science (BS), Political Science/Literature
LiveOps February 2011 - Present
Working Solutions May 2010 - Present
1800flowers.com January 2009 - Present
Bunch and Associates October 2006 - December 2008
Holiday Inn January 1997 - January 1999
United States Marine Corps January 1984 - January 1986
Posner Chiropractic January 1982 - January 1984
Skills
Customer Service, Microsoft Excel, Advertising, Microsoft Office
Education
Kaplan University 2012 — 2015
BA, Early Childhood Education and Teaching, 4.0
The Ohio State University 1999 — 2000
Central Ohio Technical College 1997 — 2000
major Social Work and Chemical Dependency
Newark Senior High School
Graduate1982
June 2010 Art Institute of Pittsburgh
BA, Fashion and Retail
American Express Global Business Travel August 2014 - Present
Innovative Alliance Management Group October 2008 - Present
Working Solutions September 2012 - August 2014
Hotel Connections, Ltd March 2012 - June 2012
RADIUS Travel April 2010 - February 2011
The Connell Company August 2002 - September 2008
American Express August 1993 - July 2002
Rosenbluth International November 1993 - April 1994
Del Travel April 1991 - August 1993
Safecard Services July 1990 - February 1991
Skills
Travel Management, Sabre, Business Travel, Airlines, Travel Technology, Tourism, Account Management, Contract Negotiation, Customer Service, Sales Management, Leisure Travel, CRM, Online Travel, Management, Strategy, Start-ups, Hotels, Leadership, Negotiation
Education
Brookdale Community College 2011 — 2012
Certification, Project Management & Business/Strategic Leadership Management
National Notary Association 2007 — 2007
Certificate, Certified Signing Agent
H & R Block 2006 — 2006
Certificate, Tax Professional
Drake Secretarial College 1987 — 1987
Certificate, Travel & Tourism/Business
Working Solutions May 2014 - Present
Working Solutions 2012 - Present
The Sports Ministry August 2010 - Present
TSM Radio Network August 2010 - Present
Hubdub January 2008 - October 2010
United States Census Bureau 2009 - 2010
Skills
Sports, Sports Marketing, Social Media, Sports Writing, Social Media Marketing, Radio, Event Management, Media Relations, Public Relations, Sponsorship, Radio Broadcasting, Sports Management, New Media, Social Networking, Facebook, Press Releases, Marketing Communications, Content Strategy, Blogging, Marketing, Storytelling, Journalism, Digital Media, Publicity, Television, Copywriting, Broadcast
Education
Edison Community College 2005 — 2007
Associates, Criminal Justice, Paralegal Studies, Business Management
MJL Amusements May 2011 - Present
Working Solutions April 2010 - July 2011
US Navy October 1986 - November 2006
USS NASHVILLE January 2004 - January 2006
Naval Air Station January 2001 - January 2004
USS CONSTELLATION January 1997 - January 2001
MARCORPS BASE Camp Lejeune, NC January 1996 - January 1997
Naval Air Station January 1994 - January 1996
Skills
Customer Satisfaction, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, Strategic Planning, Problem Solving, Publishing, Marketing Research, Online Advertising, Asset Managment, Adobe Acrobat, File Management
Education
Averett University 2010 — 2012
Bachelor of Business Administration and Management
Atlantic Bay Mortgage Group February 2015 - Present
Einstein Marketing Group October 2014 - Present
ServiceLink, a Black Knight company September 2010 - October 2014
Working Solutions June 2010 - December 2011
ServiceLink, a Black Knight company April 2010 - September 2010
ServiceLink, a Black Knight company April 2008 - April 2010
ServiceLink, a Black Knight company December 2007 - April 2008
Chase Home Finance April 2007 - September 2007
Chase Home Finance November 2005 - March 2007
Chase Home Finance September 2000 - October 2005
Skills
Team Building, FHA, Microsoft Office, LPS, Loan Servicing, Letter Writing, Loss Mitigation, Mortgage Servicing, Mortgage Lending, Loans, Call Center, Mortgage Banking, Process Improvement, Underwriting, Credit, Banking, Vendor Management, Loan Origination, Risk Management, Customer Service, Default, Call Centers, Leadership, Software Documentation, Access, Training, Management, Sales
Education
Marietta College 1987 — 1991
Bachelor of Arts, English
Connellsville Senior High School 1984 — 1987
Working Solutions August 2006 - Present
Freelance Writing and Editorial Services August 2011 - Present
Bank of America 2004 - 2006
E*TRADE 2000 - 2004
KWI 1998 - 2000
BET (BET Networks, a subsidiary of Viacom Inc.) 1995 - 1999
Skills
Management, Public Speaking, Blogging, Copy Editing, Program Management, Fundraising, Project Management, Editorial, Financial Services, Software Documentation, Team Building, Microsoft Word, Strategic Planning, Social Media, Public Relations, Editing, Customer Service, Leadership, Social Networking, Training
Education
George Mason University 1989 — 1993
BS, Public Administration
George Mason University 1989 — 1993
Bachelor of Science (B.S.), Public Administration
The Law Office of Perry Dean Ellis July 2014 - Present
Working Solutions 2012 - 2014
Disability Resource Group April 2012 - June 2013
Sylvia A. Martin August 2005 - August 2006
American Arbitration August 1998 - April 2005
American arbitration 1998 - April 2005
Bass and Associates 1995 - 2005
Skills
Arbitration, Family Law, Mediation, CRM, Public Speaking, Corporate Law, Training, Pleadings, Bankruptcy, Research, Nonprofits, Contract Negotiation, Corporate Governance, Proposal Writing, Legal Writing, Customer Service
Education
DePauw University 1985 — 1989
Bachelor's degree, Sociology
American School of Paris 1981 — 1985
new fairfield 1981 — 1985
Bible Study Fellowship International 2003 - Present
Working Solutions May 1981 - Present
Karr Rehabilitation May 1982 - May 1995
Skills
Case Management, Disability Management, Workers Compensation, Vocational..., Teaching, Public Speaking, Job Analysis, Biblical Studies
Education
University of Minnesota - Carlson School of Management 1983 — 1985
Human Resources, Accounting
University of Wisconsin-Stout 1979 — 1981
BS, Vocational Rehabilitation, Minor in Business, Summa Cum Laude
College of Saint Benedict 1976 — 1978
AA, Liberal Arts
Working Solutions January 2011 - Present
Kaplan College April 2009 - December 2010
Vail Resorts September 2008 - December 2008
Select Staffing formerly Pro Staff April 2007 - July 2008
Pro Staff 2007 - 2008
Carefree of Colorado October 2006 - March 2007
Westwood College Online March 2003 - October 2006
Key Equipment Finance November 2000 - March 2003
Kinkos Inc. January 2000 - September 2000
The Daily Camera Newspaper October 1997 - December 1999
Skills
Resume Writing, Career Development, Staff Development, Job Search, Career Management, Recruiting, Internet Recruiting, Corporate Recruiting, Social Media, Career Development..., Teaching, Career Counseling, Payroll, Employee Benefits, E-Learning, Interviews, Talent Management, Training, Temporary Placement, Employee Relations, New Hire Orientations, Hiring, HRIS, Coaching
Education
Metropolitan State University of Denver 1990 — 1993
BA, Psychology;Sociology
Trinity Health October 2012 - Present
Malhotra Center for Plastic Surgery October 2010 - October 2012
Working Solutions February 2010 - February 2011
Audatex (formerly ADP) Claims Solutions Group January 2006 - May 2008
Audatex (formerly ADP) Claims Solutions Group February 1988 - January 2006
Skills
Leadership, Training, Coaching, Microsoft Office, Customer Service, Call Center, Management, Project Planning, Recruiting, Help Desk Support, Process Improvement, Human Resources, Strategic Planning, Troubleshooting, Salesforce.com, System Administration, Team Leadership, Customer Satisfaction, CRM, Telecommunications, Quality Assurance, Budgets, Account Management, Call Centers, Business Analysis, Team Building, Program Management, Vendor Management, Software Documentation
Education
Cleary University
Associates Degree, Business Administration
Washtenaw Community College
Curriculum; General Studies
Tri-County Restoration & Construction January 2013 - Present
PuroClean Emergency Services March 2009 - December 2012
Working Solutions February 2003 - March 2010
Thomson Learning July 2002 - February 2003
Harcourt College Publishers August 1998 - July 2002
Cimarron Mortgage July 1996 - July 1998
Prudential Securities 1993 - 1996
Skills
Sales Management, New Business Development, Marketing Strategy, Strategic Planning, Sales, Marketing, Customer Service, Public Speaking, Account Management, Budgets, Team Building, Negotiation, Social Media, Training, Salesforce.com, Contract Negotiation, Small Business, Mold Remediation, Human Resources, Insurance, Water Damage, Microsoft Office, Start-ups, Coaching
Education
Mississippi State University 1988 — 1991
MBA, BBA, Finance
Northwest Rankin 1981 — 1985
Working Solutions 2009 - Present
Corps of Engineers Federal Credit Union January 2002 - June 2007
Navy Federal Credit Union May 2000 - July 2001
Skills
Microsoft Excel, Call Center, Microsoft Office, Call Centers, Microsoft Word, Process Improvement, Outlook, Customer Satisfaction, Training, Customer Service, Leadership, PowerPoint, Software Documentation, Teamwork, Team Leadership, Team Building
Education
Indiana Wesleyan University 2007 — 2009
MBA, Accounting
Western Washington University 1997 — 2000
BA, Accounting
Unemployed AT&T Wireless - Business Mobility Customer CareConvergysMarch 2012 - April 2013
Working Solutions October 2011 - November 2011
Working Solutions April 2011 - October 2011
TeleTech January 2011 - July 2011
StarTek April 2010 - February 2011
Great American Financial Resources August 2009 - November 2009
Pomeroy September 2008 - August 2009
Hewlett-Packard October 2007 - April 2008
Hewlett-Packard July 1999 - October 2007
Siemens Business Services April 2003 - June 2005
Skills
Participated in 3-day..., Participated in 1-week..., Participated in 1-week..., Computer Hardware, Computer Repair, Access Management, RSA SecurID, Microsoft Office, Windows Operating..., Software Installation, Antivirus, Active Directory, Remote Access, Operations, Problem Solving, Teamwork, Utilities, Customer Service, Troubleshooting, Pc Software, PC maintenance, Imaging, Computer Maintenance, Windows, Process Improvement, Software, VPN, Help Desk Support, Networking, Digital Imaging, Siteminder, Technical Support
Education
Western Technical Institute 1977 — 1978
Digital Electronics Technician Certificate, Digital Electronics
Indiana University-Southeast 1967 — 1968
Sociology
Allied Institute of Technology 1966 — 1967
Industrial Tool Engineering
McGraw-Hill Education January 2012 - Present
Working Solutions 2013 - 2013
McGraw-Hill Publishers January 2009 - December 2012
McGraw-Hill Publishers January 2002 - December 2008
Advanced Data-Comm 1997 - 2002
Skills
Publishing, Higher Education, Textbooks, Salesforce.com, Marketing Strategy, CRM, Marketing, Academic Publishing, Editorial, Sales Management, Sales, Sales Presentations, Content Development, Online Publishing, Ebooks, Books, Training, Advertising, Content Management, Social Media, Email Marketing, Strategic Partnerships
Education
Clarke College
Business Administration
Working Solutions October 2012 - Present
Working Solutions June 2006 - October 2012
Working Solutions 2004 - 2006
Mutual of Omaha 1994 - 2004
Skills
Recruiting, Talent Management, Sourcing, Human Resources, Management, HR Consulting, Sales, Employee Relations, Call Centers, Performance Management, Process Improvement
Education
Colorado State University
B.S.
Working Solutions October 2008 - Present
R&R Services January 2005 - October 2008
Favorite Staffing January 1999 - August 2004
St. Paul Church September 2000 - January 2004
WJP & Associates June 1997 - November 1998
CIGNA Group Insurance April 1995 - June 1997
Skills
Leadership, Microsoft SQL Server, Human Resources, Technical Support, Troubleshooting, Networking, HTML, Quality Assurance, PowerPoint, Project Management, Microsoft Office, Call Centers, Microsoft Excel, System Administration, Training, Access, Windows, CRM, Windows XP, Windows 7, Analysis, Employee Relations, Process Improvement, Program Management, Vendor Management, Team Leadership
Education
Franklin University 2004 — 2008
B. S., Management Information Sciences
University of Phoenix 2000 — 2002
Computer Information Systems
El Centro College 1997 — 1999
Midrange Computer Systems
Verizon October 2013 - Present
Avon April 2012 - Present
Working Solutions May 2013 - October 2013
Delta Air Lines October 2008 - September 2011
Northwest Airlines February 1991 - October 2008
Skills
Process Improvement, Team Building, Customer Service, Training, Leadership, Visio, Employee Relations, Strategic Planning, Sales, Change Management, Program Management, Project Management, Time Management, Mergers & Acquisitions, Negotiation, SharePoint, Leadership Development, Airlines, Coaching, Microsoft Excel, Aircraft, Aviation, Airports, Marketing
Education
Keller Graduate School of Management 2009 — 2012
Master of Human Resource Management, Human Resource Management
Keller Graduate School of Management 2007 — 2009
MBA, Business Administration
DeVry Univeristy 2004 — 2006
B.S., Technical Management, Human Resource Management
Michigan State University 1986 — 1988
Working Solutions August 2014 - Present
Avon June 2012 - Present
AVON 2012 - Present
Unique Occasions May 2005 - Present
Fords Colony May 2004 - March 2005
Skills
Event Planning, Food & Beverage, PowerPoint, Microsoft Word, Team Building, Customer Service, Inventory Management, Social Media, Outlook, Negotiation, Microsoft Office, Public Speaking, Microsoft Excel, Social Media Marketing, Event Management, Public Relations, Advertising, Marketing, Graphic Design, Budgets, Brand Development, InDesign, Web Design, Photoshop, Image Manipulation, Dreamweaver, Management, Wedding Planning, Cake Decorating, Gifts, Digital Photography, Mac, Banquets, Adobe Acrobat, Chocolate, Logo Design, Personal Shopping, Posters, Hospitality, Corporate Branding, Research, Corporate Identity, Graphics, Account Management, Social Networking, Art
Education
University of Phoenix 2008 — 2012
Bachelors, Hospitality Management
Johnson and Wales University 2002 — 2005
Associates, Culinary Arts
Working Solutions July 2014 - Present
WS iNet July 2013 - July 2014
Working Solutions November 2011 - July 2013
Coca-Cola Enterprises December 2007 - November 2011
Coca-Cola Enterprises April 1999 - November 2007
Skills
Project Management, Training, Vendor Management, Call Center, Process Improvement, SAP, Team Leadership, Disaster Recovery, Business Analysis, Troubleshooting, Telecommunications, Lotus Notes, Technical Support, Active Directory, SharePoint, IBM iSeries, Customer Satisfaction, Help Desk Support, Integration, Change Management, Call Centers, IT Service Management, Cisco Technologies, Business Intelligence, Data Center, Servers, Management, System Deployment, System Administration, Software Documentation, IT Management, IT Strategy, Information Technology, XP, Consulting, Windows, Networking, Cloud Computing, Enterprise Software, Project Planning, Outsourcing, Computer Hardware, ERP, Program Management, ITIL, Business Process, Solution Architecture, Databases, CRM, Security
Education
Villanova University 2006 — 2009
Master Certificate, IS / IT Project Management
Carson-Newman University 1993 — 1995
B.S., Computer Information Systems
East Tennessee State University 1991 — 1993
Finance
Immanuel February 2015 - Present
Noll Human Resource Services October 2014 - May 2015
Working Solutions October 2012 - October 2014
Cox Communications September 2010 - June 2012
Human Resource Association of the Midlands (HRAM) 2006 - December 2010
Patrice and Associates Franchising Inc June 2009 - September 2010
SilverStone Group August 2005 - June 2009
Kettering University 1998 - 2003
Advanced Technical Resources - Electroglas, Inc & Quantum Corp. 1994 - 2001
Skills
Compensation, Talent Management, HRIS, Performance Management, Recruiting, Onboarding, Human Resources, Employee Benefits, Personnel Management, Interviews, College Recruiting, Sourcing, Incentive Programs, Performance Appraisal, Employee Relations, Screening, Deferred Compensation, Workforce Planning, Job Descriptions, Leadership, Process Improvement, Salary, Succession Planning, Hiring, Job Analysis, Compensation & Benefit, Talent Acquisition, Applicant Tracking..., Benefits Administration, HR Policies, ADP Payroll, Temporary Placement, Payroll, Executive Pay, Management, Employment Law, Technical Recruiting, HR Consulting, Internet Recruiting, Career Counseling, Job Evaluation, New Hire Orientations, Employee Engagement, Organizational...
Education
Creighton University 1990 — 1994
BA, Psychology
Walmart February 2014 - Present
Teleperformance February 2014 - Present
WORKING SOLUTIONS February 2011 - Present
K-Mart February 2003 - March 2009
Skills
E-commerce, HTML, Microsoft Office, Leadership, Customer Satisfaction, Microsoft Excel, Training, Customer Service, Team Leadership, Process Improvement, Sales, PowerPoint, Team Building
Education
College of DuPage 1981 — 1982
There was a family situation that caused me to discountinue my education and get a job, Business, Management Major/ Minor in graphic arts, 3.4 GPA
Working Solutions March 2015 - Present
Blackboard March 2013 - March 2015
Blackboard June 2011 - February 2013
Home December 2009 - June 2011
Higher Ground Youth Sports 2009 - 2011
ANGEL Learning June 2007 - December 2009
Single Source Systems January 2006 - May 2007
Brooksource March 2005 - September 2005
Sallie Mae January 2003 - March 2004
Covansys January 1999 - December 2002
Skills
Microsoft SQL Server, Windows Server, VMware ESX, Troubleshooting, Technical Support, Customer Service, Learning Management..., HTML, JavaScript, Debugging, SQL, XML, VMware, Web Applications, Software Documentation
Education
Eastern Michigan University 1994 — 1999
Bachelor of Business Administration, Computer Information Systems
Working Solutions September 2009 - Present
State Farm Insurance August 2007 - May 2009
State Farm Insurance March 2003 - August 2007
State Farm Insurance December 2001 - March 2003
State Farm Insurance February 2000 - December 2001
State Farm Insurance December 1994 - February 2000
State Farm Insurance February 1991 - December 1994
State Farm Insurance December 1989 - February 1991
Education
University of La Verne 1994 — 1996
Bachelors, Business Administration
Moorpark College 1990 — 1993
Associate, Mathematics
Working Solutions August 2012 - Present
Charlotte Area Transit System October 2000 - September 2010
Skills
Contract Management, Public Speaking, Customer Service, Process Improvement, Team Building, Microsoft Office, Leadership, Management, Coaching, Operations Management, Program Management, Training, Vendor Management
Education
Shaw University 1996 — 1996
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
UNC Chapel Hill 1971 — 1975
Medical Technology
Montreat College
Abad LLC May 2009 - Present
Working Solutions 2007 - 2013
Hp - Hewlett Packard February 1997 - December 2007
Naaleh Torah Online 2003 - 2005
Naaleh Torah Online 2003 - 2005
Skills
Strategic Planning, Microsoft Excel, Customer Service, Team Building, Budgets, Training, Public Speaking, Data Analysis, Management, Microsoft Office, Coaching, Quality Assurance, Business Analysis, Data Entry, Telecommunications, Customer Satisfaction, Technical Support, Performance Management, Employee Relations, Teamwork, Analysis, System Administration, Project Planning, Account Management, Outsourcing, Community Outreach, Call Centers, Negotiation, Troubleshooting, Customer Experience, Proposal Writing, Time Management, Networking, Accounting, Business Development, Team Leadership, French, Data Quality Control, Evaluations, Proofreading, Data Quality Assurance, Internet Services, Process Improvement, Data Quality, Leadership, Team Management, Vendor Management
Education
Kennesaw State University 1991 — 1994
Biology BS, Biology
Xavier University 1986 — 1988
Biolgy, Field of Study
Naaleeh
Naaleeh
Working Solutions July 2010 - Present
Education
Baylor University 1999 — 2004
B.S., M.S., Physics, Mathmatics
Convergys January 2015 - Present
Working Solutions 2014 - 2015
Hewlett-Packard January 1995 - December 2010
Digital Equipment Corporation 1983 - 1995
Skills
Storage, High Availability, HP, Storage Area Networks, Data Center, IT Service Management, Virtualization, Cluster, HP-UX, Service Delivery, Cloud Computing, Disaster Recovery, Enterprise Software, Unix, Vendor Management, Service Management, Operating Systems, ITIL, SAN, VMware
Education
ITT Technical Institute
AA, Electronics Technology
Kennesaw State University
none, Computer Science
University of Phoenix (Online)
BS, Business Information Technology
Working Solutions February 2014 - Present
Bejeweled by Me July 2012 - Present
Century High School October 2011 - Present
Skills
Financial Analysis, Jewelry, Health Insurance, Real Estate, Marketing Communications, Event Planning, Term Life Insurance, Insurance, Nonprofits, Alternative Investments, Sales, Leadership, Investments, Customer Service, Employee Benefits, Social Media, Microsoft Office, Program Management, Coaching, Event Management, Community Outreach, Research, Leadership Development, Management, Team Building, Budgets, Public Speaking, Strategic Planning, Marketing, Public Relations, Fundraising, Microsoft Excel
Education
Liberty University 2014 — 2015
Master of Arts (M.A.), Executive Leadership
Idaho State University 1988 — 1993
B.S. Political Science, Emphasis in pre-law
Cubist Pharmaceuticals October 2014 - Present
Cubist Pharmaceuticals June 2013 - October 2014
New Horizons Computer Learning Centers February 2012 - June 2013
Working Solutions February 2011 - September 2011
Boston Renaissance Charter School September 2005 - August 2010
Jumpstart January 2003 - December 2004
Artisoft January 2001 - July 2002
Skills
Networking, CCNA, Network + Certified, A+ Certified, Cisco Routers, Switches, Cisco IOS, Cisco VoIP, Routing Protocols, OSPF, RIP, EIGRP, IPv4, TCP/IP protocols, LAN-WAN, Ethernet, Frame Relay, Multicast, SNMP, DNS, DHCP, MCSE, Windows 7, Windows XP Pro, Microsoft Office, Cisco Technologies, Troubleshooting, Technical Support, Computer Hardware
Education
New Horizons 2011 — 2012
CCNA, Network +, System, Networking, and LAN/WAN Management/Manager
UMass Boston 2000 — 2004
BS, Psychology & Sociology
Art Institute of Atlanta 1995 — 1996
Associate of Arts (AA), Music Entertainment Management
University of Mississippi Medical Center October 2011 - Present
University of Ms Medical Center May 2008 - Present
University of Ms Medical Center May 2004 - Present
Department of Health Information Services March 2004 - May 2004
Kelly Services December 2003 - March 2004
Working Solutions July 2003 - February 2004
Adecco Group September 2000 - October 2002
Skills
Training, Data Entry, 10 Key Touch, Customer Service, Health Insurance..., Appointment Scheduling, Clinical Research, Medical Records, Mental Health, Healthcare, Epic Systems, Hospitals, Outlook
Education
Hinds Community College 1982 — 1984
Associate of Applied Science Degree, Office Systems Technology
Schneider National March 2008 - December 2008
Century 21 A Plus Realty October 2005 - June 2008
Southern Regional Education Board January 2008 - April 2008
Mothers of Preschoolers October 2000 - November 2006
Working Solutions April 2003 - October 2005
Skills
Data Analysis, Mathematics, Analysis, Internet Research, Search Engine..., Social Networking, Event Planning, Event Management, Research, Real Estate Investment, Sales Management, Real Estate Negotiation, Negotiation, Microsoft Office, Team Leadership, Logistics, Customer Service, Microsoft Word, Social Media Marketing, Social Media
Education
Kennesaw State University 2010 — 2014
Accounting
GIRE
Real Estate
Working Solutions April 2013 - Present
Skills
Leadership, Management, Training, Microsoft Office, Recruiting
Education
Marietta College
Bachelor's degree
Norfolk Southern Corporation June 2011 - Present
Working Solutions February 2010 - May 2011
Blalock Machinery and Equipment Company May 2009 - December 2009
HD Machines August 2008 - May 2009
Boy Scouts of America July 2007 - August 2008
Jerry Pate Turf and Irrigation May 2004 - March 2007
Education
Mississippi State University
Bachelor of Science
Mississippi State University
Working Solutions August 2010 - Present
Arise Virtual Solutions Inc. October 2006 - March 2010
Danny's Towing Company January 2000 - January 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML
Education
Broward Community College 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Working Solutions September 2012 - Present
AirTran Airways July 2006 - July 2013
EHR Academy Corp September 2012 - October 2012
Dr Emilio T Velasquez, MD June 1984 - June 1986
Education
Ohio University-Chillicothe Campus 1998 — 2000
Associates in Applied Business, Business Administration
Ohio University-Chillicothe Campus 1998 — 2000
Associates in Applied Business, Office Administration
Ohio University-Chillicothe Campus 1998 — 1999
Certificate, Business Management Technology
Ohio University-Chillicothe Campus 1979 — 1980
Clerical Certificate, Office Technology
EHR Academy 2012 — 2012
Certificate, Allscripts Enterprise EHR
Ohio State Board of Cosmetology 1987 — 1989
Managing Manicurist License, Manicuring and Artificial Nail Application
H & R Block Tax School 1985 — 1985
Certificate, Tax Preparation
AirTran Airways 2006 — 2006
Certificate, Close Quarters Defense
Wyndham Vacation Ownership June 2014 - Present
Working Solutions October 2010 - Present
La Jolla Cove Detail and Hand Car Wash October 2006 - July 2010
Mitchell International December 1994 - December 2000
Software of the Month Club August 1992 - December 1994
Skills
Project Management, Microsoft Office, SQL, Business Analysis, Customer Service, Program Management, Management, Process Improvement, Requirements Analysis, Troubleshooting, Windows, SDLC
Education
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Information Technology Management, GPA 4.0
Colorado Technical University 2009 — 2012
Bachelor of Science (B.S.), Business Administration, 3.76
Coleman University
Computer Science
Johnson City Press February 2013 - Present
Working Solutions July 2012 - Present
Skills
Advertising, Business to Business..., Sales, Long-term Customer..., Problem Solving, Classifieds, Inserts, Display Advertising, Website Promotion, Small Business Marketing, Internet Strategy, Online Advertising, Print Ads, Direct Mail Programs, Sponsorship Sales, Mobile Advertising
Education
Colorado Technical University 2012 — 2015
Working Solutions January 2014 - Present
Chaffey College August 2002 - Present
CSB Parks Recreation & Comm Services June 2006 - October 2013
West End Communications Authority March 2003 - June 2006
Skills
Administrative..., Office Management, Outlook, Travel Arrangements, Calendaring, Calendars, Confidentiality, Office Administration, Spreadsheets, Expenses, File Management, Fax, Data Entry, Executive Support, Invoicing, Telephone Skills, Administration
Education
Western Governors University 2013 — 2015
Pursuing BS, Business Administration, Management and Operations
Chaffey College 2002 — 2004
Microsoft Office Specialist Certification, Microsoft Office Expert
Mt. San Antonio College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Rev.com May 2015 - Present
Office Team February 2015 - Present
LDiscovery LLC September 2009 - Present
Great American Fundraising Co October 2006 - Present
Onsite Sourcing/ONSS May 2004 - April 2009
Working Solutions May 2003 - May 2004
Bivona Medical Technologies/Smiths Medical June 1997 - May 2002
Davis Staffing, Inc. October 1996 - June 1997
Ameritech October 1994 - October 1996
Skills
Invoicing, Data Entry, Customer Service, Databases, Call Centers, Access, Outlook, Accounting, Microsoft Word, Microsoft Excel, HTML, Office Administration, Administrative..., Time Management, Teamwork, Receptionist Duties, Spreadsheets
Education
Ivy Tech Community College
Certificate Received, Bookkeeping with QuickBooks
Purdue University Calumet
Hospital Unit Coordinator/Secretary
Whitney Young Magnet HS
Indiana University-Northwest
Accounting Fundamentals Certificate
Thunderbird High School July 2005 - Present
Working Solutions September 2001 - June 2005
Life Development Institute July 2000 - September 2001
Skills
Curriculum Design, Curriculum Development, Classroom, Lesson Planning, Classroom Management, Tutoring, Educational Leadership, Public Speaking, Educational Technology, Staff Development
Education
University of Phoenix 1999 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General
Arizona State University 1991 — 1995
Bachelor of Arts (B.A.), Special Education and Teaching