Transamerica Company
Industry: Insurance company
DescriptionThe Transamerica Corporation is an American holding company for various life insurance companies and investment firms operating primarily in the United States, offering life and supplemental health insurance, investments, and retirement services. Headquarters: Cedar Rapids, Iowa, United States Parent organization: Aegon N.V. CEO: Mark W. Mullin (Jan 2010–) Founder: Amadeo Giannini Founded: 1928, San Francisco, California, United States Subsidiaries: World Financial Group,
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Transamerica Employees
Transamerica October 2013 - Present
Transamerica September 2012 - October 2013
Bankers Life and Casualty December 2010 - May 2012
Skills
Insurance, Customer Service, Life Insurance, Health Insurance, Sales, Term Life Insurance, Disability Insurance, General Insurance, Fixed Annuities, Financial Services, Property & Casualty..., Retirement, Finance, Retirement Planning, Financial Planning, Risk Management
Education
University of Iowa 2008 — 2010
Bachelor of Arts (B.A.), Geography - Geographic Information Science
Kirkwood Community College 2006 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Gwen's Pet Grooming August 2014 - Present
Verizon Small Business August 2009 - Present
Pawsitive Paws Academy May 2013 - March 2014
Transamerica November 2009 - May 2013
Infinity Contact January 2007 - August 2009
TMone June 2006 - December 2006
Skills
Mutual Funds, Retirement Planning, Investments, Retirement, Fixed Annuities, Series 7, Series 63, Life Insurance, Financial Services, Strategic Financial..., Financial Analysis, Wealth Management, Risk Management, 401k, Securities, Portfolio Management, Business Analysis, Asset Management, Call Centers, Customer Service
Education
Kirkwood Community College
NA, Business, Management, Marketing, and Related Support Services
Transamerica December 2014 - Present
Verizon October 2006 - Present
Verizon May 2003 - Present
MCI Corporation 2000 - 2003
MCI Corporation 1997 - 2000
Skills
ITIL, Six Sigma, Lean Management, Leadership, Recruiting, Management, Project Management, Human Resources, Cross-functional Team...
Education
Mount Mercy College 2010 — 2013
Bachelor of Science (BS), Human Resources Management and Services
Kirkwood Community College 1987 — 1989
Associate of Science (A.S.), International Business
Transamerica April 2009 - Present
AEGON USA February 2007 - April 2009
AEGON USA March 1998 - February 2007
AEGON USA February 1997 - March 1998
Memorial Hospital March 1995 - February 1997
AEGON USA April 1992 - February 1995
Skills
Software Documentation, Insurance, Leadership Development, Management, Customer Service, Business Process, Project Planning, Health Insurance, Employee Benefits, Term Life Insurance, Life Insurance, Disability Insurance
Education
Kirkwood Community College
Transamerica January 2012 - Present
Transamerica November 2010 - January 2012
Transamerica July 2008 - November 2010
Transamerica May 2007 - July 2008
Transamerica August 2006 - May 2007
Transamerica June 2005 - August 2006
Pro Video October 2004 - June 2005
Aflac April 2004 - December 2004
Dynamic Business Systems August 2002 - April 2004
Skills
Learner, Achiever, Public Speaking, Excel, Problem Solving, Analysis, Customer Service, PowerPoint, Managing Creative Teams, Idea Generation, Management, Business Intelligence, Organizational Behavior, Microsoft Excel, Leadership, Business Analytics, Training, Metrics Reporting, Microsoft BI Suite, Ideation, Technology Evangelism, Workforce Planning, Agile Methodolgy, StrengthsFinder, Lean Thinking, AWD, Process Improvement, Operations Management, Call Centers, Team Leadership, Insurance, Team Building, Consulting, Business Requirements, Agile Methodologies, Technology Evangelist, Business Analysis
Education
University of Iowa - Henry B. Tippie College of Business 2007 — 2013
MBA
University of Iowa 1999 — 2002
B.A., Communications: Media Studies
Kirkwood Community College 1997 — 1999
A.A., Theater
Involta 2011 - Present
Transamerica March 2003 - July 2011
MCI/WORLDCOM May 1997 - March 2003
Ultimate Electronics 1996 - 1997
Communication Cabling Systems 1994 - 1996
Contractor - Cable TV Installer under contract to COX Cable 1992 - 1994
Skills
Telecommunications, Telephony, Troubleshooting, Cisco Call Manager, Unified Communications, VoIP, Avaya, Disaster Recovery, Business Continuity, Analysis, Vendor Management, Management, Technical Support, IT Management, Security, ITIL, System Administration, Cabling, Data Center, Avaya Technologies, Visio, IVR
Education
Kirkwood Community College
Graphic Arts
North Linn
Hibu April 2009 - Present
Transamerica April 2008 - April 2009
PRC, LLC August 2003 - April 2008
Skills
Digital Marketing, SEM, Google Adwords, Advertising, Lead Generation, Social Media Marketing, Media Planning, Digital Strategy, Email Marketing, Social Media
Education
Kirkwood Community College 2000 — 2002
Some College Credit, Communication and Media Studies
George Washington Highschool 1997 — 2000
Diploma, 12
United Fire Group April 2013 - Present
City of Cedar Rapids, Parks and Recreation, Cedar Rapids, IA March 2012 - Present
Transamerica 1998 - 2011
Transamerica 1981 - 1997
Transamerica 1977 - 1980
Skills
User Acceptance Testing, Documentation, Business Requirements, Mainframe, Requirements Analysis, Excel, Business Analysis, Insurance, Microsoft Office, Systems Analysis, Requirements Gathering, Testing, Quality Assurance, Office Operations, Cash Posting, Floral Design, Cashiering, Greenhouse, PL/SQL, Receptionist Duties, Multi-line Phone, 10 Key, Test Cases, Accurate Data Entry, Regression Testing, Waterfall, Software Documentation
Education
ISU Linn County Extension Office 2011 — 2012
Master Gardener Intern, Gardening, horticulture
Alburnett 1964 — 1977
Diploma, Home Economics and Language Arts
Kirkwood Community College
Certificates, Related Business Classes
Erbs Technology January 2012 - Present
A-List Limousine & Transportation Services 2012 - Present
Transamerica April 2010 - February 2012
Skills
Employee Benefits, Pensions, Life Insurance, Workers Compensation, Disability Insurance, Term Life Insurance, Fixed Annuities, Universal Life, Project Planning, Project Management, Business Analysis, Systems Analysis
Education
Mount Mercy College 2008 — 2012
Bachelor's degree, Business Administration, Management and Operations
Kirkwood Community College 2007 — 2008
Associate's degree, Computer and Information Sciences and Support Services
Benefit Solutions, Inc. August 2015 - Present
Transamerica June 2015 - August 2015
It Works Global March 2014 - January 2015
Auxiant April 2007 - August 2009
CBCA January 1999 - January 2001
Skills
Customer Service, Social Media, Microsoft Office, Public Speaking, Leadership, Training, Coaching, Team Building, Project Management, Strategic Planning, Sales, Time Management
Education
Kirkwood Community College 2009 — 2015
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General, 3.5
Kirkwood Community College 2009 — 2014
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
Care Initiatives February 2012 - Present
EY June 2015 - July 2015
Bergan Paulsen January 2015 - April 2015
Transamerica January 2014 - January 2015
Legacy Retirement Communities August 2011 - October 2012
Skills
Time Management, Adaptability, Work Ethic, Team-oriented, Reliability, People-oriented, Dedication to..., Microsoft Excel, Accounting, Data Entry, Tax
Education
University of Iowa - Henry B. Tippie College of Business 2013 — 2016
Bachelor of Business Administration (B.B.A.), Accounting and BAIS, Junior
Kirkwood Community College 2011 — 2013
Associate of Arts (A.A.), Art/Art Studies, General
Transamerica October 2014 - Present
Transamerica March 2014 - Present
Transamerica Life Insurance Company May 2012 - March 2014
Skills
Insurance, Innovation/Innovation..., Team Management, Customer Service, Term Life Insurance, Whole Life, Universal Life, Structured Settlements, Pension Administration, Pension Funds, Annuities, Disbursement, Loan, Surrender,..., Tax Analysis, Cost Basis Reporting, Microsoft Excel, Process Improvement, Leadership, Microsoft Office, Time Management, Team Building
Education
Mt Mercy University 2012 — 2014
Bachelor of Business Administration in Human Resource Management, Summa Cum Laude, Human Resources Management and Services
Kirkwood Community College 2011 — 2012
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
University of Wisconsin 2009 — 2010
Transamerica October 2014 - Present
Millhiser Smith Agency September 2012 - August 2014
Nationwide Insurance January 2010 - September 2012
Collins Community Credit Union August 2008 - August 2010
Skills
Insurance, Customer Service, Customer Retention, Customer Satisfaction, Licensed Property &..., Account Management, Call Centers
Education
Kirkwood Community College 2006 — 2007
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Transamerica February 2010 - Present
U.S. Bank September 2008 - February 2010
Walmart January 2007 - September 2009
Skills
Finance, Accounting, Teller Operations, Stocking, Stock Control, Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, AWD, LifePro, PowerPoint, Research, Restaurants, Tutoring, YouTube, Internet, Invoicing, Auditing, Social Media, Food & Beverage, General Ledger
Education
Mount Mercy University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Finance and Business
Kirkwood Community College 2005 — 2009
Associate of Arts (AA), Banking and Financial Support Services
Allstate December 2014 - Present
City of Vinton 2003 - 2014
Transamerica May 2013 - December 2013
Transamerica July 2007 - May 2013
Allstate September 2002 - December 2006
Skills
Customer Service, Strategic Planning, Business Analysis, Project Management, Microsoft Word, PowerPoint, Process Improvement, Accounting, New Business Development, Insurance, Sales, Team Building, Team Leadership, Account Management, Financial Planning, Analysis, Leadership
Education
Kirkwood Community College
Vinton
Vinton
TaxAct August 2015 - Present
TaxAct May 2015 - Present
Unless You Care Project November 2013 - Present
TaxAct August 2012 - May 2015
Eric Ungs May 2007 - May 2014
PurseNality of Marion September 2010 - July 2013
Transamerica July 2010 - August 2012
American Advertising Federation: Cedar Rapids - Iowa City July 2010 - July 2012
Yellowbook November 2009 - July 2010
Yellowbook March 2009 - November 2009
Skills
Wordpress, Social Media Marketing, Marketing Communications, Google Analytics, Marketing Strategy, Digital Marketing, Graphical Thinking &..., Illustrator, Photoshop, Social Media Monitoring, ExactTarget, Hootsuite, Twitter, Facebook, LinkedIn, Google Docs, Project Coordination, Digital Strategy, Social Media Strategist, MailChimp, Shopify, Ning
Education
University of Northern Iowa 2004 — 2007
BA, Graphic Communications
Kirkwood Community College 2002 — 2004
AA, Liberal Arts
Cedar Rapids Parks and Recreation August 2013 - Present
Hiawatha October 1998 - August 2013
City of Hiawatha January 1998 - January 2003
Transamerica January 1997 - January 1998
Skills
Budgets, Customer Service, Public Administration, Microsoft Excel, Community Outreach, Recreation, Government, Policy, Policy Analysis, Grant Writing, Fundraising, Non-profits, Program Development, Community Service
Education
Mount Mercy College 2006 — 2008
Bachelor of Science Degree, Business Administration
Kirkwood Community College 1994 — 1998
Diploma; Associates Degree, Human Resources; Administrative Assistant
Transamerica July 2015 - Present
Transamerica November 2011 - July 2015
Transamerica Life Insurance Company June 2007 - November 2011
Skills
Reporting & Analysis, Contract Management, Sales Compensation, Forms Development, Legal Research, Microsoft Office 2010, Business Letters, Life Insurance, Long Term Care Insurance, Office Management, Microsoft Office, Customer Service, Insurance, Employee Benefits, Team Building, Interpersonal Skills, Workshop Facilitation, Internal Audit, Marketing Communications, Fixed Annuities, Leadership, Retirement Planning, Term Life Insurance, Long-term Care, Sales, Health Insurance, Disability Insurance
Education
Mount Mercy College 2011 — 2014
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Kirkwood Community College 2008 — 2011
Associate of Arts (AA), Paralegal Studies
Conscentia / Toyota financial services February 2015 - Present
Transamerica Retirement Solutions May 2014 - February 2015
Pat McGrath Chevyland October 2013 - January 2014
Kelly Services March 2013 - April 2013
Midwest Professional Staffing October 2012 - January 2013
Transamerica April 2010 - April 2012
Transamerica Life Insurance Company October 2009 - April 2010
Rockwell Collins October 2006 - April 2007
Skills
Life Insurance, Term Life Insurance, Insurance, Employee Benefits, Call Center, Microsoft Office, Employee Management, Employee Training, Property Management, Data Entry, Successful Business..., Client Relations Skills, Cash Handling Experience, Cash Receipts, Accounts Payable, Accounts Receivable, Budget Compliance, Budget Process, Residential Mortgages, Office Management, Application Processing, First Impressions, Typing, 10 Key, Multi Tasking, Call Centers
Education
Kirkwood Community College 2011 — 2012
Business Administration
Transamerica Retirement Solutions 2011 - Present
Transamerica Retirement Solutions November 2007 - January 2011
Transamerica Financial Advisors, Inc. October 2005 - November 2007
Transamerica July 1999 - April 2005
Skills
Strategic Planning, 401k, Relationship Management, Defined Benefit, Series 6, Series 63, Retirement, Mutual Funds, Pensions, Defined Contribution, Qualified Retirement...
Education
Kirkwood Community College
Mount Mercy University
Windstream Communications June 2014 - Present
Transamerica February 2012 - March 2014
Collective Data November 2008 - February 2012
Fiserv Insurance Solutions August 2006 - November 2008
Skills
Information Technology, Software Project..., Training, Software Development, Consulting, Sales, New Business Development, Sales Management, Business Development, Vendor Management, Program Management, Business Analysis, SharePoint, Enterprise Software, Software Documentation, CRM, Networking, Leadership, Project Management, Customer Service, Process Improvement
Education
Kirkwood Community College 1992 — 1996
AA, Liberal Arts and Sciences/Liberal Studies
Transamerica December 2014 - Present
Transamerica Life Insurance Company March 2014 - Present
Transamerica April 2008 - March 2014
Sinclair Broadcast Group 2007 - 2008
Skills
Insurance, Life Insurance, Mutual Funds, Fixed Annuities, Retirement, Series 63, Strategic Financial..., Financial Analysis, Retirement Planning, Finance, Series 6, Financial Services, Underwriting, Securities, Risk Management, Employee Benefits, Disability Insurance, Term Life Insurance, Health Insurance, Portfolio Management
Education
Mount Mercy College 2012 — 2014
Kirkwood Community College 2011 — 2012
Associate of Arts (A.A.), Accounting
St. Paul's United Methodist Church January 2015 - Present
Kirkwood Community College September 2013 - Present
St. Paul's United Methodist Church July 2014 - January 2015
Girl Scouts of Eastern Iowa & Western Illinois February 2014 - April 2014
Linn County Sheriff's Office June 2013 - November 2013
Coca Cola Refreshments April 2012 - April 2012
Hands in Harmony, December 2010 - April 2011
Transamerica March 2010 - May 2010
Cedar Memorial Park Cemetery December 2008 - September 2009
Noelridge Christian Church January 2003 - December 2008
Skills
Outlook, Word, Customer Service, PowerPoint, Records Management, People Skills, Data Entry, Administrative Support, Microsoft Office, Typing, Administration, Scheduling, Telephone Skills, Excel, Problem Solving, Fax, Internet Explorer, Office Management, Background Checks, Office Administration, MS Office Suite, Administrative..., Process Scheduler, Microsoft Excel, QuickBooks, Microsoft Word, System Administration, Scanning, Accounts Payable, Accounts Receivable, Teamwork, Interviews, Administrative..., Event Planning, Time Management, Filing, Communication
Education
Kirkwood Community College 2014 — 2015
Certificate, Human Resources
Kirkwood Community College 2009 — 2014
AAS, Administrative Assistant
Washington High School 1972 — 1975
diploma, general studies
Transamerica May 2014 - Present
US Cellular December 2009 - May 2014
U.S. Cellular May 2008 - December 2009
U.S. Cellular December 2006 - May 2008
U.S. Cellular June 2005 - December 2006
McLeodUSA 1998 - 2005
Skills
Customer Experience, Vendor Management, Customer Satisfaction, Call Center, Leadership, Process Improvement, Telecommunications, Call Centers, Wireless, Customer Retention, Account Management, Sales Operations, Training, Cross-functional Team..., Networking, Workforce Management, Customer Service, Team Leadership, Solution Selling, Coaching, Leadership Development, Quality Assurance, Team Building
Education
Kirkwood Community College 1993 — 1996
Associates Degree, Nursing
Transamerica Retirement Solutions April 2013 - Present
Transamerica November 2011 - April 2013
Rockwell Collins January 2011 - October 2011
GEICO 2003 - 2010
Skills
Database Design, Database Administration, Access Database, Managing Database, VB.NET, VBA, FINRA, Series 6
Education
Mount Mercy College 2013 — 2014
Bachelor of Arts, Management Information Systems, General
Kirkwood Community College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Transamerica July 2014 - Present
U.S. Cellular October 2013 - July 2014
U.S. Cellular April 2009 - September 2013
U.S. Cellular April 2006 - April 2009
U.S. Cellular January 2006 - April 2006
U.S. Cellular December 2004 - January 2006
Skills
Cellular Communications, Wireless, EVDO, CDMA, 4G, Customer Experience, Technical Support, Avaya, Mobile Devices, Team Leadership, Call Center Development, Customer Service, Customer Satisfaction, Workforce Management, Telecommunications, Business Process..., Data Analysis, Consulting, Microsoft Applications, NICE Call Recording, Speech Analytics, Emotional Intelligence, Communication Skills, Building Relationships, Motivation, Strategy
Education
Kirkwood Community College 2013 — 2015
Associate of Arts (AA)
North Cedar Community High School 1994 — 1998
Transamerica July 2015 - Present
Transamerica July 2013 - July 2015
Henry Russell Bruce May 2013 - July 2013
AAF UNI-NSAC January 2013 - May 2013
AAF UNI August 2012 - May 2013
University of Northern Iowa August 2011 - May 2013
J.W.Morton & Associates June 2012 - August 2012
BVS January 2010 - August 2012
Kirkwood Community College Study Abroad Office May 2010 - June 2010
Skills
Leadership, Social Media Marketing, Public Speaking, Public Relations, Advertising, Social Media, Social Networking, Interpersonal..., Highly Dedicated, SEO, Customer Service, Event Planning, Sales, Communication, Passionate about work, Management, Organization, Team Involvement, Strategy, Online Advertising, Highly responsible, Self-confidence, Adaptability, Collaborative Problem..., Marketing Communications, Marketing, Time Management, Email Marketing, Microsoft Office, Press Releases, Facebook
Education
University of Northern Iowa 2011 — 2013
Bachelor of Business Administration (B.B.A.), Marketing and Advertising
Kirkwood Community College 2009 — 2011
Associates of Arts Degree, Marketing Advertising
Transamerica June 2014 - Present
SportAbility of Iowa May 2013 - Present
Access 2 Independence June 2012 - August 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
University of Iowa 2007 — 2013
Bachelor of Applied Studies, Certificate of Nonprofit Management
Kirkwood Community College 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Transamerica June 2014 - Present
Skills
Operations Management, Financial Analysis, Accounting, Data Analysis, Project Management, Resource Allocation, Development Of Employees, Customer Service, Microsoft Technologies, Organization &...
Education
Mt Mercy College 1996 — 1998
Bachelor of Science (BS), Accounting and Finance
Kirkwood Community College 1994 — 1996
Transamerica March 2014 - Present
Transamerica March 2013 - Present
Transamerica June 2011 - March 2013
U.S. Cellular September 2002 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Windows, Outlook, Vendor Management, Contract Negotiation, Contract Management, Sales, Coaching, Analysis, Team Building, Wireless, Team Leadership, Customer Experience, Telecommunications, Forecasting, Customer Satisfaction, Training, Leadership, Management, Program Management, Sales Management
Education
Mount Mercy University 2010 — 2013
Bachelor of Business Administration (BBA), Finance, General
Kirkwood Community College 2002 — 2004
Associate of Arts (AA), Criminal Justice/Law Enforcement
Transamerica March 2012 - Present
NuVibe Recordings February 1997 - Present
Erb's December 2011 - January 2012
Choice Telcom August 2010 - October 2011
West Music Company January 2011 - March 2011
Tektivity 2011 - 2011
Choice Solutions December 2006 - August 2010
Kirkwood Community College August 2004 - May 2006
Alley Cat of Iowa City January 1999 - December 2001
Skills
Telephony, Juniper, Windows, Security, Call Center, Cisco Networking, Avaya, Cisco Technologies, VMware, Network Administration, Troubleshooting, VoIP, Active Directory, Network Security, Virtualization, Switches, WAN, Routers, Connect Direct, Network Design, Servers, Windows Server, Technical Support, Data Center, Firewalls, Unified Communications, Networking, VMware ESX, IP, XP, Routing, Operating Systems
Education
Kirkwood Community College 2004 — 2007
LAN Management, 3.4
Kirkwood Community College 2004 — 2007
PC Technician, 3.4
Scentsy Independent Consultant November 2010 - Present
Transamerica March 2013 - November 2013
U.S. Cellular November 2002 - January 2012
Skills
Customer Service, Sales, Direct Sales, Inventory Management, Team Building, Customer Retention, Customer Satisfaction, Sales Operations, Training, Leadership, Account Management, Budgets, Cold Calling, Vendor Management, Process Improvement, Strategic Planning, Team Leadership, Coaching, Management, Performance Management, Call Centers, Operations Management, Employee Relations, Business Development
Education
Mount Mercy College 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Kirkwood Community College
Associate of Arts (AA)
Transamerica July 2012 - Present
U.S. Cellular March 2008 - January 2012
US Cellular 2008 - 2012
Four Oaks Phase September 2007 - March 2008
China Inn restaurant February 2006 - September 2007
Youth Shelter November 2001 - February 2006
Cedar Rapids Community school District June 1999 - November 2001
Skills
Computer Hardware..., Solid computer skills, Windows, Blackberry, Android, Mac OS, iPhone, Hardware, Help Desk Support, Leadership, Networking, Software Documentation, Switches, Technical Support, Time Management, Training
Education
Kirkwood Community College 1999 — 2001
Transamerica May 2015 - Present
Celebration Church Austin August 2011 - Present
Systems Source Inc. for Transamerica November 2013 - April 2015
Systems Source Inc. for Sammons Financial Group April 2013 - November 2013
Systems Source Inc. for Jackson National Life November 2007 - December 2012
FIC Insurance Group July 1999 - November 2007
AEGON Americas April 1997 - June 1999
MCI Telecommunications May 1995 - April 1997
United States Air Force September 1982 - November 1992
Skills
COBOL, CICS, DB2, VSAM, JCL, SDLC, Assembler, MQ Series for Mainframe, FileAid, EZTrieve, IBM Debugger, Software Development, Life Insurance, Stage Lighting
Education
Kirkwood Community College 1992 — 1995
Associate of Science (AS), Computer Programming
Transamerica December 2012 - Present
1800 Flowers- Flowerama August 2010 - December 2012
Skills
•Highly motivated..., •Goal oriented..., •Quick learner and..., •Proven in offer...
Education
Mount Mercy College 2010 — 2013
Bachelor of Business Administration (BBA), Accounting
Kirkwood Community College 2008 — 2010
na,, General Studies
Vinton-Shellsburg High School 2006 — 2010
Martin Marietta Materials June 2013 - Present
Transamerica October 2012 - March 2013
US Cellular May 2006 - October 2012
U.S. Cellular January 1996 - October 2012
Kmart Corporation May 1989 - January 1996
Skills
Wireless Networking, Blackberry, Wireless, Troubleshooting, Call Center, BMC Remedy, Help Desk Support, Telecommunications, Computer Network..., Windows 7, Blackberry Enterprise..., Customer Satisfaction, VPN, Cellular Communications, Wireless Broadband, Quotas, Account Management, Leadership, Cold Calling, Sales Operations, Sales, Networking, Salesforce.com, Avaya, 4G, New Business Development, Disaster Recovery, Microsoft Exchange, Retail, Servers, Customer Experience, Cross-functional Team..., Team Leadership, Selling, Software Installation, CDMA, Sales Process, Customer Service, System Deployment, Call Center Development, Direct Sales, Mobile Devices, XP, Retail Sales, Training, B2B, Customer Retention, Solution Selling, Team Building, Vendor Management
Education
Kirkwood Community College 2011 — 2013
City of Cedar Rapids August 2011 - Present
Transamerica April 2007 - January 2011
AEGON USA September 2000 - April 2007
Sykes April 1999 - September 2000
Decision One Mortgage 1998 - 1999
Ameristat Ambulance January 1997 - April 1997
RLH Ambulance August 1996 - January 1997
NCR April 1993 - November 1994
Sedgwick County EMS Reserves (Derby) June 1992 - September 1993
Computerland of Hawaii 1988 - 1989
Skills
Software Project..., Operations Management, Software Development, Teaching, Writing, Paramedic, Public Speaking, Financial Analysis, Process Improvement, Project Management, SDLC, MS Project, Management, Integration, Analysis, Requirements Analysis, Team Leadership, Insurance, Training, Budgets, Access, Business Process..., Project Planning, Program Management
Education
Kirkwood Community College 2009 — 2011
Certificate, Paramedic Specialist
St. Ambrose University 2002 — 2004
Masters, Business Administration
The George Washington University 2000 — 2003
Certificate, Project Management
Wichita State University 1992 — 1994
B.A., History
Transamerica April 2014 - Present
Transamerica April 2012 - March 2014
AEGON June 2010 - March 2012
Geonetric November 2009 - June 2010
Geonetric December 2006 - November 2009
Geonetric September 2006 - December 2006
Geonetric June 2006 - September 2006
Skills
Google Analytics, Marketing, Microsoft Office, Social Media, E-commerce, Management, Marketing Research, Microsoft Excel, TAS, MoSes, MG-ALFA, Process Improvement
Education
The University of Georgia 2009 — 2010
Continuing Education, Marketing Research
University of Iowa 2002 — 2006
BS Mathematics, Emphasis in Statistics and Actuarial Science
Kirkwood Community College 2000 — 2002
AA, General Liberal Arts
Transamerica February 2015 - Present
Pearson October 2011 - January 2015
Pearson September 2005 - October 2011
Pearson September 2002 - August 2005
MCI (now known as Verizon Wireless) October 1996 - December 2000
Skills
Line Management, Vendor Management, SDLC, Systems Analysis, Process Improvement, Microsoft SQL Server, Technical Support, Business Relationship..., IT Management, ITIL, IT Strategy, Project Portfolio..., Agile Methodologies, Project Management, IT Service Management, Business Analysis, PMP, Disaster Recovery, Agile Project Management, Security, PMO, SharePoint, Program Management, IT Operations, Enterprise Architecture, Visio, Resource Management, Software Project..., Service Delivery, Project Delivery, Requirements Gathering, Change Management, System Deployment, Requirements Analysis, Integration, Software Documentation, Data Center, MS Project, Troubleshooting, Service Management, Incident Management, Business Process
Education
Kirkwood Community College 2002 — 2006
Business
Transamerica August 2014 - Present
Knights of Columbus June 2013 - Present
John Paul II Medical Research Institute January 2013 - Present
Transamerica September 2013 - August 2014
Northwestern Mutual January 2011 - April 2013
Hungry Hobo October 2010 - December 2010
Dane's Dairy May 2010 - October 2010
Target May 2007 - August 2007
Skills
Customer Service, PowerPoint, Microsoft Word, Public Speaking, Team Leadership, Networking, Leadership, Financial Analysis, Access, Finance, Retirement Planning, Sales, Strategic Financial..., Risk Management, Wealth Accumulation, Long Term Care Insurance, Disability Insurance
Education
University of Iowa - Henry B. Tippie College of Business 2010 — 2012
Bachelor of Business Administration (BBA), Entrepreneurial Management
Kirkwood Community College 2008 — 2010
Regina Highschool
Transamerica September 2012 - Present
Connectronics December 2009 - September 2012
Best Buy November 2004 - December 2009
Skills
Wireless Networking, Troubleshooting, Telecommunications, Testing, Networking, Sales, Software Installation, WiFi, Microwave, Data Center, Microsoft Excel, Management, Mobile Devices, Vendor Management, Project Management, Virtualization, Software Integrations, Network Design, Project Planning, Disaster Recovery, Visio, SharePoint, Statistical Data..., ITIL, Citrix, Customer Service
Education
University of Iowa - Henry B. Tippie College of Business 2006 — 2008
B.B.A., Management Information Systems
Kirkwood Community College 2004 — 2006
AA, Business
CenturyResume.com April 2013 - Present
Berthel Fisher & Company Financial Services July 2013 - June 2015
Transamerica April 2006 - July 2013
Hibu November 2004 - April 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Cover Letters, Resume Writing, Screening Resumes, Linkedin Marketing, Small Business Online..., Mutual Funds, Stocks, Annuities, Life Insurance, Advertising Review, Alternative Investments, Creative Writing, Social Media Marketing, Marketing Strategy, Sales Process, Financial Analysis, Project Finance, Investments, Social Networking
Education
Kirkwood College 2011 — 2013
Business Administration and Management, General
Transamerica January 2015 - July 2015
CRST International March 2014 - November 2014
CRST International April 2013 - March 2014
Yellowbook/hibu June 2011 - March 2013
Yellowbook USA August 2009 - July 2011
Yellowbook USA March 2009 - August 2009
Yellowbook USA March 2008 - March 2009
Wal-Mart 2004 - 2008
Skills
Customer Service, Sales, Advertising, Time Management, Customer Satisfaction, Troubleshooting, Team Leadership, Call Centers, Online Advertising, PowerPoint, Outlook, Customer Retention, Delegation, Online Marketing, Direct Mail, Call Center, Multimedia, Excel, Word, Access, Microsoft Office, Team Management, Team Building, Teamwork, Virtual Teams, Outstanding Customer..., Public Speaking, Strategic Planning, Organizational..., Organizational..., Cross-functional Team..., Customer Relations, Process Improvement, Problem Solving, Planning, Analysis, Retail Management, Interpersonal..., Workflow Management, Multi-location..., Team Performance, Account Management, Management
Education
Kirkwood Community College 2003 — 2009
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Luther College 2002 — 2005
Music Education
North Cedar 1998 — 2002
High School/Secondary Diplomas and Certificates
Kirkwood Community College
Paraeducator Certificate
Transamerica July 2015 - Present
Transamerica October 2013 - July 2015
Transamerica January 2013 - October 2013
Burnham Nationwide December 2011 - August 2012
The Dobbins Group November 2010 - December 2011
Development Solutions, Inc. September 2008 - November 2010
Midwest One Bank (Iowa State Bank & Trust Co.) March 2006 - May 2008
Advanced Plumbing, Inc. October 2004 - February 2006
Skills
Program Management, Team Building, Strategy, Problem Solving, Strategic Planning, Marketing, Program Development, Lean Startup, Process Improvement, Social Media Marketing, Workshop Facilitation, 6 Thinking Hats, Lateral Thinking, Organizational..., Customer Service, Leadership, Social Media, Marketing Communications, Business Development, New Business Development, Email Marketing, Management, Event Planning, Event Management, Budgets, Project Management, Marketing Management, Corporate Branding, Time Management, Advertising, Multi-media Marketing..., DISC, Agile Methodologies, Custom Content Creation, Asana, InDesign, Microsoft Office, Adobe Acrobat, Photoshop, Facebook, Brainshark, Siebel
Education
University of Iowa 2006 — 2008
Bachelor of Business Administration in Marketing, Minor in Spanish
Universidad del País Vasco/Euskal Herriko Unibertsitatea 2007 — 2007
Study Abroad Program (Spanish Emphasis)
Kirkwood Community College 2004 — 2006
Business
Clear Creek Amana High School 2000 — 2004
Transamerica May 2015 - Present
Von Maur April 2004 - May 2015
Applebee's 1994 - April 2004
Skills
Management, Training, Sales, Employee Training, Inventory Management, Customer Satisfaction, Retail, Time Management, Cashiering, Inventory Control
Education
Kirkwood Community College 1989 — 1991
Transamerica July 2015 - Present
Transamerica January 2014 - July 2015
Transamerica June 2013 - January 2014
Transamerica June 2010 - June 2013
Skills
Management, Customer Service, Leadership, Elementary Education, Microsoft Excel, Microsoft Word, Team Building, Insurance, Process Improvement, Scheduling, Conflict Resolution, Personality Assessment, FLMI Designation, Innovation Development
Education
University of Northern Iowa 2001 — 2004
Bachelor of Arts (BA), Elementary Education and Teaching
Kirkwood Community College 1995 — 1998
Associate of Arts (A.A.), General Studies
Transamerica June 2014 - Present
Transamerica August 2012 - June 2014
Texas Roadhouse March 2007 - March 2014
Transamerica May 2012 - August 2012
Walt Disney World January 2010 - June 2010
Skills
Customer Service, Leadership, Microsoft Office, Public Speaking, Event Planning, Microsoft Word, PowerPoint, Research, Social Media, Microsoft Excel, Social Networking, Management, Marketing, Time Management, Teamwork
Education
Wayne State College 2015 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
Mount Mercy University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kirkwood Community College 2009 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Sedgwick LLP July 2015 - Present
MRIGlobal December 2014 - July 2015
AEGON Americas February 2014 - November 2014
Transamerica February 2012 - February 2014
Transamerica Life Insurance Company May 2007 - February 2012
Transamerica Life Insurance Company September 2005 - May 2007
Verizon Business August 2000 - September 2005
Nedrebo's Formalwear April 1997 - February 2001
Skills
Annuities, Retirement Planning, Audio Conferencing, Health Insurance, Pension Administration, 401k, Microsoft Office, Customer Service, Employee Benefits, Call Center, Life Insurance, Series 6, Retirement, Term Life Insurance, Benefits Administration, Data Entry, COBRA, FMLA, PeopleSoft, Live Meeting, Mutual Funds, Pensions, Customer Satisfaction, Defined Benefit, HRIS, General Insurance, WebEx, Prescription Drugs, Workday, Human Resources, Interviews, New Hire Orientations, Payroll, Open Enrollment, Employee Relations, Hiring, Compensation, Performance Management, Microsoft Excel, Training, PowerPoint, Deferred Compensation, Defined Contribution, Employee Handbooks, Onboarding, Team Building, Job Descriptions, Applicant Tracking..., Health Savings Accounts, Exit Interviews
Education
Mount Mercy College 2011 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Kirkwood Community College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Transamerica January 2012 - Present
Skills
Technical Support, Troubleshooting, Windows XP, Computer Hardware, Software Installation, SQL, Leadership, Citrix XenApp, Citrix XenDesktop, Customer Service, Powershell, SCCM, Software Troubleshooting, Desktop Deployment, Desktop Administration
Education
Kirkwood Community College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), System, Networking, and LAN/WAN Management/Manager
Heartland Hotel Corporation July 2013 - Present
Kirkwood Community College July 2012 - December 2012
AEGON Americas October 2007 - February 2010
Transamerica November 2005 - June 2006
Skills
Microsoft Excel, Microsoft Word, Access, Photoshop, Typing, PowerPoint, Outlook, Administrative..., Spreadsheets, Adobe Acrobat, Time Management, Microsoft Office, Facebook, Teamwork, Telephone Skills, Microsoft Publisher, Customer Service, Accounts Payable, Payroll, Bookkeeping, Data Entry, Administrative...
Education
Kirkwood Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Administative Assistant
Communications Engineering Company (CEC) March 2015 - Present
Per Mar Security Services October 2014 - February 2015
The Longbranch Hotel February 2012 - November 2014
Transamerica July 2014 - October 2014
Dardis Academy May 2013 - August 2013
Skogman Realty 2013 - 2013
Skills
Consultative Selling..., Cold Calling, Salesforce.com, Sales Presentations, Building Relationships, Retail Sales, POS, Visual Merchandising, Merchandising, Long-term Customer..., Social Media, Facebook, Marketing, Advertising, Social Media Marketing, Team Building, Sales, Customer Service, Social Networking, Bartending, Cash Handling Experience
Education
Mount Mercy College 2012 — 2014
Bachelor's degree, Marketing
Kirkwood Community College 2010 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Alliant Energy July 2014 - Present
Safelite AutoGlass June 2013 - December 2013
Infinity Contact April 2011 - June 2013
Transamerica March 2007 - November 2010
CRST September 2003 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Sales, Customer Satisfaction, Retail, Administrative..., Telephone Skills, Data Entry, Call Centers, Training, Account Management, Time Management, Customer Retention
Education
Kirkwood Community College 2000 — 2003
Associate's degree, General
Prairie High School 1998 — 2002
General Study, GPA 3.75
Transamerica March 2010 - Present
Skills
Sales, Insurance, Customer Service
Education
Kirkwood Community College
Criminal Justice/Law Enforcement Administration
Transamerica April 2015 - Present
Expert Global Solutions 2012 - March 2015
APAC Customer Services 2003 - 2012
APAC Customer Services 2000 - 2003
Toyota Financial Services 1999 - 1999
APAC Customer Services 1997 - 1999
Skills
Workforce Management, Call Center, Inbound, Avaya, Inbound Marketing, IVR, Project Management, Telemarketing, IEX, Business Analysis, Outsourcing, Analytics, Call Centers, Call Center Development, Business Process, Management, Forecasting, BPO, Process Improvement, Contact Centers, Analysis, Customer Experience, ACD, Telephony, Genesys, Customer Satisfaction
Education
Mt Mercy University
Kirkwood Community College
Prairie High School
High School
Transamerica March 2015 - Present
Transamerica January 2013 - March 2015
Siebert Mobility of Iowa, LLC June 2007 - December 2012
Transamerica May 2012 - August 2012
Skills
Computer Science, SQL, C#, Java, PowerShell, Windows, Programming, Leadership, Visual Studio, Control-M, Teamwork, Windows Batch, Microsoft Office, Visual Basic, Linux, OCaml, Scala, Eclipse, OS X
Education
University of Iowa 2009 — 2012
BA, Computer Science
Kirkwood Community College 2008 — 2009
Pre-Engineering
Transamerica 2012 - Present
Transamerica 2008 - 2012
McLeodUSA January 1998 - June 2001
Skills
Call Centers, Microsoft Excel, Customer Satisfaction, Microsoft Word, Team Leadership
Education
University of Northern Iowa 1990 — 1993
Elementary Education and Teaching
Kirkwood Community College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Transamerica November 2014 - Present
Transamerica August 2012 - Present
Transamerica November 2007 - August 2012
Transamerica July 2004 - November 2007
Skills
Insurance, Management, Financial Services, AML, Health Insurance, Life Insurance, Project Management, Legal Research, Legal Compliance, Compliance, HIPAA, Internal Audit, Microsoft Office, Microsoft Excel, Microsoft Word, Newsletters, Research, Writing
Education
Mount Mercy University 2003 — 2004
BA, Management
Kirkwood Community College 2002 — 2003
AA, Liberal Arts
University of Iowa College of Law August 2015 - Present
Transamerica November 2012 - August 2015
Skills
Customer Service, Leadership, Microsoft Excel
Education
University of Iowa College of Law
Doctor of Law (J.D.)
University of Iowa 2010 — 2012
Bachelor's degree, Political Science
Kirkwood Community College
Associate's degree, Criminal Justice and Corrections
Transamerica September 2014 - Present
REM Iowa March 2011 - September 2014
City State Bank September 2008 - April 2010
Northwestern Mutual March 2006 - September 2008
Skills
Sales Operations, Financial Planning, Financial Analysis, Risk Management, Leadership, Project Planning, Life Insurance, Analysis, Public Speaking, Webinars, Management, Direct Sales
Education
Kirkwood Community College
Medication Aide
North Iowa Area Community College 1997 — 2000
Associate in Arts, Political Science and Government
Transamerica May 2013 - Present
Transamerica January 2010 - Present
Transamerica October 2008 - Present
Transamerica September 2004 - January 2010
Skills
Business Continuity..., Disaster Recovery, Vendor Management, Management, LDRPS, Emergency Management, Incident Management, Hiring Employees, WebEOC, Incident Command, Strategic Communications, Visio, Communication, Staff Augmentation, BC in the Cloud, Training, Emergency Planning, Strategic Planning
Education
Upper Iowa University 2009 — 2013
Bachelor of Science (B.S.), Emergency and Disaster Management
Kirkwood Community College 1999 — 2005
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Auxiant October 2014 - Present
Riders Club of America 2015 - 2015
DISTek Integration January 2013 - June 2014
Transamerica May 2012 - January 2013
Ovation Networks, Inc. August 2011 - May 2012
Skills
Computer Hardware, Network Administration, Troubleshooting, Windows, Windows 7, Linux, WordPress, Photoshop, Active Directory, Windows Server, Computer Repair, Web Design, HTML, Web Development, Networking, CSS, OS X
Education
Kirkwood Community College 2010 — 2012
Transamerica May 2015 - Present
Skills
Call Center, Insurance, Quality Assurance, Marketing, Customer Service, Microsoft Office, Sales, Process Improvement, Sales Management, Account Management, Negotiation, Microsoft Excel, Training, Contract Negotiation, Leadership, Team Building, Call Centers, Customer Satisfaction, Employee Benefits, Selling
Education
Mount Mercy College 2006 — 2008
BA
Kirkwood Community College 2004 — 2005
AA
Transamerica February 2014 - Present
GoDaddy.com March 2011 - January 2014
Schwans Home Service June 2009 - March 2011
Yell Adworks Ltd August 2008 - November 2008
Pindar Set Inc August 2006 - August 2008
CR Jaycees 2006 - 2007
Pindar Set Inc November 2003 - August 2006
Yellow Book USA October 2002 - October 2003
Yellow Book USA December 2000 - October 2002
Wal-Mart September 2000 - April 2001
Skills
Tech Support, Troubleshooting, Photoshop, Photography, Web Design, Screen Printing, Print, Advertising, Illustrator, Graphic Design, InDesign, Dreamweaver, Illustration, Logo Design, Flash, Adobe Creative Suite, Art Direction, Typography, QuarkXPress, Layout, Graphics, Retouching, Corporate Identity, Wordpress, Digital Photography, Mac, Pre-press, Brochures, Editing, Photo Editing, PowerPoint, SEO, Adobe Acrobat, Excel, Word, Email Marketing, Website Development, Online Marketing, Creative Problem Solving, WordPress, Microsoft Excel
Education
University of Iowa 1998 — 2000
Fine Arts / Graphic Design
Kirkwood Community College 1995 — 1998
AA, General
Beckman High School 1992 — 1995
diploma, General
Transamerica March 2013 - Present
Transamerica January 2011 - March 2013
Yellowbook June 2010 - January 2011
Next Generation Wireless April 2007 - March 2010
US Cellular June 2004 - July 2006
RP Communications August 2003 - December 2003
Verizon Wireless July 2002 - August 2003
Skills
Sales, Sales Operations, Cross-functional Team..., Management, Selling
Education
Kirkwood Community College 2001 — 2003
Associate's, Business Administration
John F. Kennedy High School
Transamerica April 2013 - Present
Kelly Plastics May 2011 - April 2013
Passion Parties October 2009 - August 2011
AmericInn Lodge & Suites June 2005 - August 2009
Jill's Kurtain Klimbers June 2003 - August 2009
Skills
Microsoft Office, Customer Relations, Financial Management
Education
University of Northern Iowa 2009 — 2012
BA, Financial Services
Kirkwood Community College 2007 — 2009
AA, Business Administration
Transamerica June 2015 - Present
Education
University of Iowa - Henry B. Tippie College of Business 2011 — 2012
Bachelor of Business Administration (B.B.A.), Management and Organizations
Kirkwood Community College 2008 — 2010
Associates, Liberal Arts
Transamerica June 1999 - Present
Skills
JCL, TWS, IBM Mainframe, Customer Service, IBM iSeries, z/OS, REXX, SAS Base, Control-M, ISPF, HTML, JES2, Microsoft Office, IBM Utilities, BMC Remedy, Mainview, Omgamon, CICS, IBM AS/400, Control-D, CA-7/11, DB2, IMS DB/DC, JavaScript, Java, COBOL, VSAM, ITIL, Batch Processing, Disaster Recovery
Education
Marist College 2014 — 2015
System Z Associate Certificate, z/OS
Kirkwood Community College 2004 — 2007
Associate of Arts (AA), Management Information Systems, General
Williamsburg School District April 2012 - Present
Transamerica August 2007 - April 2012
TrueNorth Companies April 2006 - August 2007
Skills
Troubleshooting, VMware, Disaster Recovery, Process Improvement, Information Technology, Active Directory, Windows 7, Vendor Management, Citrix, SDLC, SharePoint, Help Desk Support, Servers, IT Management, System Administration, Computer Hardware, Windows, Business Analysis, Computer Security, Computer Network..., Mac OS, Macintosh Applications, Software Deployment, Network Administration, Network Security, Network Connectivity, Firewalls, Content Filtering, Web Content Management, Wireless Networking
Education
Kirkwood Community College 2004 — 2006
Associate of Arts and Sciences (AAS), Local Area Network Management
StoneRiver October 1996 - Present
Transamerica May 1988 - October 1996
Skills
Account Management, Professional Services, Business Analysis, New Business Development, Product Management, Key Client Relationships, Client Relation, Cross-functional Team..., Management, CRM, Software Documentation, Outsourcing, SDLC, Leadership, Requirements Analysis, Process Improvement, Enterprise Software, Insurance, SaaS, Vendor Management, Solution Selling, Salesforce.com, Sales Process
Education
Kirkwood Community College
Associate of Arts (AA), Business Administration and Management, General
University of Iowa
Political Science and Government
Transamerica August 2015 - Present
Transamerica April 2014 - August 2015
Transamerica December 2012 - April 2014
Transamerica August 2011 - December 2012
GE Capital March 2007 - August 2011
Accountemps May 2006 - March 2007
Skills
Finance, Account Reconciliation, Financial Reporting, Accounting, Process Improvement, Financial Analysis, Lean Thinking, Financial Accounting, Accounts Receivable, Accounts Payable, Journal Entries, Variance Analysis, Budgeting, Forecasting, Supervisory Skills, Microsoft Excel, Public Speaking, Microsoft Office
Education
Mount Mercy University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Kirkwood Community College
Associate of Science (A.S.), Accounting
MFL MarMac
High School
Mount Mercy University
Bachelor's degree, Accounting
Transamerica January 2009 - Present
Transamerica 2007 - 2009
Transamerica 2005 - 2007
Transamerica 2000 - 2005
TVB, Inc. January 1995 - October 1999
Skills
Insurance, Life Insurance, Term Life Insurance, Fixed Annuities, Disability Insurance, Relationship Management, Financial Services, Health Insurance, Customer Service, Retirement Planning, Strategic Financial..., Management, Employee Benefits, Long-term Care, Sales Management, Underwriting, Retirement, Whole Life, Brokers, Team Building, Sales, Process Improvement, Employee Management, Financial Planning, Investments, Leadership, Universal Life, Long Term Care Insurance, universal life insurance, indexed universal life..., Marketing, Account Management, Business Development, Change Management, Business Process..., Key Client Relationships, Risk Management, Mutual Funds, Wealth Management, Small Business, Customer Retention, General Insurance, Strategic Planning, Strategy, Analysis, Coaching, Project Management, CRM
Education
Kirkwood Community College
Business Administration and Management, General
Lowe's Companies, Inc. July 2015 - Present
McGregors Furniture February 2013 - Present
Transamerica March 2008 - July 2011
Skills
Customer Service, Leadership, Sales, Microsoft Office, Sales Management, Strategic Planning, Public Speaking, Management, Retail, Microsoft Excel, 20/20 Design Software
Education
Kirkwood Community College 2012 — 2014
Associate of Arts (AA), Interior Design
Transamerica February 2014 - Present
LRS June 2013 - February 2014
Amcom Software 2003 - 2006
Skills
Active Directory, Windows Server, Troubleshooting, SQL, VMware, Windows 7, Microsoft SQL Server, Technical Support, Servers, Windows XP, Help Desk Support, Disaster Recovery, SharePoint, Microsoft Exchange
Education
Kirkwood Community College
University of Iowa
Transamerica May 2014 - Present
TaxACT July 2013 - January 2014
Channel Fusion April 2013 - July 2013
Channel Fusion November 2012 - April 2013
Channel Fusion December 2011 - November 2012
Spindustry Staffing October 2008 - December 2010
Technisource September 2007 - October 2008
APAC Customer Services June 2006 - September 2007
APAC Customer Services September 2004 - June 2006
APAC Customer Services June 2004 - August 2004
Skills
Testing, Business Analysis, Call Center, SDLC, Process Improvement, Requirements Analysis, Business Intelligence, Visio, Software Documentation, Vendor Management, Data Analysis, Software Project..., German, International Relations, User Experience, User Acceptance Testing, End User Training, User Experience Design, Heat, Bug Tracking, Customer Service, Creative Writing, Technical Writing, Technical Documentation, Macroeconomics, Microeconomics, Microsoft Excel, E-Learning, CTI, Marketing, Microsoft Office 2007, Microsoft Word, Yoga, Call Centers, Toad, Business Process, Program Management, Quality Assurance, Project Management, Management, Leadership, Cross-functional Team..., Training, Business Requirements, Telecommunications
Education
Mount Mercy College 2014 — 2016
Accounting, Business Administration, Junior
Kirkwood Community College 2011 — 2013
Associate of Arts (AA), Business, International Studies, A
Plattsmouth High School 1989 — 1993
Diploma, English, Languages, Art
Transamerica 2007 - Present
Aegon Insurance Group 2006 - 2007
Aegon Insurance Group 2004 - 2006
Rockwell Collins 2000 - 2004
Mattel Interactive 1999 - 2000
Skills
Application Packaging, Softgrid, MSI, Windows 7, VMware, SMS, XP, Desktop Support, Disaster Recovery, Software Installation, Integration, Change Management, AppTitude, Lean Manufacturing, SVS, System Deployment, App-V, SCCM, Group Policy, Windows XP, Virtualization
Education
Kirkwood Community College 1997 — 1999
AA
Alliant Energy June 2010 - Present
Transamerica February 2009 - July 2010
Alliant Energy April 2008 - November 2008
Verizon Business January 1996 - November 2007
Education
University of Iowa 1994 — 1996
BS, Sociology
Kirkwood Community College 1991 — 1993
AA, Liberal Arts and Sciences
Transamerica June 2015 - Present
GE Capital May 2014 - June 2015
GE Capital July 2011 - May 2014
GE Capital June 2009 - July 2011
GE Commercial Finance February 2005 - June 2009
GE Commercial Finance January 2004 - February 2005
McLeod USA May 2002 - December 2003
Infrastructure, Inc. May 2000 - May 2002
Skills
Six Sigma, Change Management, Process Improvement, Problem Solving, Visio, Access, Microsoft Office, Customer Relations, Business Analysis, Cross-functional Team..., Vendor Management, Project Management, Financial Analysis, Leadership, Program Management, Management, Business Process..., Team Leadership, PMO, Relationship Management, Operations Management, Integration, Customer Service, Analysis, Operational Risk...
Education
Kirkwood Community College
Associate’s Degree, Biology, General
Transamerica April 2014 - Present
Transamerica Financial Solutions September 2013 - Present
hibu September 2013 - October 2013
Alliance Claims Solutions January 2001 - January 2013
Skills
Performance Management, Strategic Planning, Organizational..., Employee Relations, Training, Leadership Development, Project Management, Talent Management, Sourcing, Recruiting, Leadership, Employee Benefits, Human Resources, Team Building, Hiring, Change Management, Employee Engagement
Education
Kirkwood Community College
Transamerica September 2000 - Present
Solon Volunteer Fire Department September 2000 - September 2010
IA-1DMAT September 2001 - August 2006
Hunter's Specialties March 1998 - September 2000
US Army National Guard July 1987 - November 1999
Skills
ITIL v3 Foundations..., Disaster Recovery, Microsoft Exchange, ITIL, Incident Management, IT Strategy, IT Service Management, Windows Server, Windows 7, BMC Remedy, IT Operations, Service Delivery, Business Analysis, Visio, Software Documentation, Process Improvement
Education
Kirkwood Community College 1993 — 1995
Business Administration, Business Administration
Solon Jr. Sr. High 1984 — 1988
Diploma, General
Enlighten Technologies January 2013 - Present
Transamerica September 2011 - August 2012
GoDaddy.com March 2011 - July 2011
Yellowbook October 2008 - March 2011
Yellow Book USA February 2007 - October 2008
MDM Customer Care April 2006 - February 2007
GreatAmerica Leasing May 2000 - April 2005
Skills
Online Advertising, PPC, Sales, Customer Service, Time Management, Customer Retention, B2B, SEM, Marketing, Online Marketing, Social Media Marketing, Account Management, Direct Marketing, Advertising, Cold Calling, Lead Generation, Marketing Strategy
Education
Kirkwood Community College 2012 — 2014
Financial Planning and Services
University of Iowa 1993 — 1997
BA, Communications, Minor in Business
Linn-Mar
Transamerica September 2013 - Present
Iowa Association of Mediators 2012 - Present
The ESCO Group May 2010 - September 2013
Wells Dairy, Inc. December 2009 - May 2010
Archer Daniels Midland Company October 2004 - September 2009
Stickle Enterprises, Ltd. July 1999 - October 2004
Education
Burlington Community High School
Kirkwood Community College
Associates of Arts, Paralegal
University of Iowa
Bachelor, English
Transamerica November 2011 - Present
Transamerica April 2007 - November 2011
Transamerica September 2002 - April 2007
Skills
Corporate Relocation, International..., International Mobility, Employee Benefits, Global Assignments, Customer Service, Member of Toastmasters, Benefits Administration, Performance Management, Employee Relations, Expatriate Management, Human Resources, Process Improvement, Team Building, Deferred Compensation, Management, Onboarding, PeopleSoft
Education
Mount Mercy College 2007 — 2009
Bachelors of Business Administration, Human Resource Management
Mount Mercy College 2007 — 2009
Bachelors of Business Administration, Business
Kirkwood Community College 2004 — 2007
Associates of Arts, Management Development
Transamerica November 2014 - Present
Transamerica Life Insurance Company 2008 - November 2014
Transamerica 2006 - 2008
Transamerica Life Insurance Company 1998 - 2006
Transamerica Life Insurance Company 1989 - 1998
Skills
Incident Management, Disaster Recovery, Business Continuity, Project Management, SharePoint, Business Analysis, Requirements Analysis, Process Improvement, Software Project..., Program Management, Risk Management, Requirements Gathering, Software Documentation, SDLC, Databases, Visio, Microsoft SQL Server, Integration, Data Center
Education
Kirkwood Community College
Mount Mercy College
Transamerica October 2013 - Present
Nikeaa Media Group January 2000 - Present
Apriva September 2011 - October 2013
Website Business October 2006 - August 2011
ExodusWeb, Inc. October 2006 - January 2010
Concord Servicing Corporation July 2004 - August 2006
S3 Publishing Technologies October 2002 - June 2004
Advanced FoodSystems September 2001 - May 2002
Revolution Solution, LLC July 1999 - August 2001
Advanced FoodSystems July 1999 - September 1999
Skills
JavaScript, MySQL, Editing, jQuery, C#, CSS, Microsoft SQL Server, ASP.NET MVC, ASP.NET, Visual Studio, Team Management, Web Services, XML, HTML, Software Development, Web Development, Software Engineering, SQL, Web Applications, AJAX, Software Design, .NET, Subversion, IIS, T-SQL, Databases, Eclipse, Git, Windows, Database Design, Web 2.0, SSRS, Scrum, Android, SDLC, Visual Basic, Requirements Analysis
Education
Mount Mercy College 1988 — 1992
Bachelor of Applied Science (BAS), Computer Science, B
Kirkwood Community College 1983 — 1985
Associate of Arts and Sciences (AAS), Computer Programming, B
Transamerica July 2011 - Present
Aegonusa July 2007 - July 2011
AEGONUSA November 2001 - July 2007
AEGONUSA April 1999 - November 2001
MCI April 1994 - December 1998
Norwest Bank/WellsFargo June 1979 - January 1994
Skills
CISM Certified, Information Security, Security, Risk Management, Risk Assessment, Incident Management, Management, Training, Strategy, Team Management, Technical Support, HIPAA, Disaster Recovery, Business Continuity, Information Security..., Business Continuity..., IT Management, Vendor Management, SDLC
Education
NEC 1985 — 1987
Associates Degree, Computer Engineering Technology, 3.5
Kirkwood Community College 1978 — 1979
Computer Operations
Transamerica August 2013 - Present
Transamerica February 2012 - August 2013
Transamerica April 2010 - February 2012
H&R Block December 2008 - February 2011
Thai Moon Restaurant October 1999 - May 2010
Boston's Gourmet Pizza March 2005 - July 2005
General Mills Inc May 2004 - August 2004
Skills
Outlook, Customer Service, Microsoft Excel, Team Building, Microsoft Word, PowerPoint, Microsoft Office, Spreadsheets, Management, Multi-line Phone, Phone Etiquette, Mac OS X, Windows 7, Life Insurance, Call Centers, Training, Leadership, Insurance, Coaching
Education
Mount Mercy University 2010 — 2012
Bachelor of Arts Degree, Finance
Kirkwood Community College 2006 — 2008
Associate of Arts Degree, Business Administration
Transamerica June 2014 - Present
Transamerica August 2011 - June 2013
Riverside Casino & Golf Resort August 2010 - August 2011
Skills
Social Media, Event Planning, Customer Service, Microsoft Office, Event Management, Social Networking, Leadership, Microsoft Excel, Public Relations, PowerPoint, Social Media Marketing, Public Speaking
Education
Kirkwood Community College 2008 — 2011
University of Iowa 2009 — 2010
Transamerica December 2011 - Present
City Beat bar and grill January 2009 - October 2011
Toyota Financial Services August 2006 - May 2008
Skills
Credit, Loans, Financial Analysis, Customer Service, Microsoft Excel, Call Center, Banking, Credit Analysis, Customer Satisfaction, Accounting, Insurance, Outlook
Education
Hamilton College 2003 — 2004
Computer System Technican
Kirkwood Community College 1979 — 1984
BarclayHedge April 2015 - August 2015
Transamerica January 2014 - April 2015
home September 2013 - January 2014
APAC Customer Services January 2013 - September 2013
APAC Customer Services September 2005 - December 2012
Skills
Workforce Management, Customer Experience, BPO, Call Centers, Outsourcing, Service Delivery, Customer Service, Customer Satisfaction, Process Improvement, Leadership, Training, Contact Centers, Software Documentation, Management
Education
Indian Hills community college,Ottumwa,Iowa 1989 — 1991
No, Business Administration and Management, General and Criminial Justice
Fairfield high school
Kirkwood Community College
Transamerica April 2014 - Present
Transamerica August 2009 - April 2014
Skills
Mutual Funds, Customer Service, Microsoft Excel, Outlook, Banking, Employee Benefits, Call Centers, Analysis, Insurance
Education
University of Northern Iowa
Bachelors, History
Kirkwood Community College
Associate of Arts (AA)
Transamerica November 2014 - Present
Transamerica November 2012 - Present
Transamerica Life and Protection April 2007 - Present
Transamerica April 2007 - November 2012
Kum and Go Corporations, Des Moines Iowa January 2002 - January 2005
Board of Directors October 1998 - October 2004
Bio-Life Plasma Services, Cedar Rapids Iowa January 2000 - January 2002
Iowa City Community School District January 1999 - October 2001
Quik Trip Corporation January 1984 - January 2000
Skills
Insurance, Underwriting, Life Insurance, Term Life Insurance, Disability Insurance, Long-term Care, over 20 years of..., Leadership, Team Leadership, Strategic Leadership, Six Sigma
Education
Kirkwood Community College
University of Iowa
BA, Business-Varied attendance dates
Transamerica May 1995 - Present
Transamerica 1995 - Present
G E Capital 1992 - 1995
Holiday Inn Hotel & Suites 1987 - 1990
Skills
Defined Benefit, Defined Contribution, Employee Benefits, Retirement Benefits, Non-profit Volunteer, Fixed Annuities, Retirement, Client Integration, QDRO Coordinator, M&A experience, Volunteering, Microsoft Excel, 401k, Retirement Planning, Pensions, Non-profit Volunteering, Life Insurance, Insurance, Public Speaking, Customer Service
Education
Mt. Mercy University 2009 — 2013
Bachelor of Science (BSc), Business, 3.68
Kirkwood Community College 2005 — 2009
Associates Degree, Business
Jefferson High School
Transamerica September 2014 - Present
Mercy Medical Center May 2012 - August 2014
Baptist Healthcare System 2007 - 2012
Baptist Healthcare System June 2005 - February 2007
Skills
Healthcare Information..., System Administration, Windows Server, Disaster Recovery, PACS, VMware, Software Documentation, EHR, HIPAA, Integration, Healthcare, Business Analysis, Project Management
Education
University of Iowa - Henry B. Tippie College of Business
Graduate Certificate, Business Analytics
Kirkwood Community College
AAS, Computer Programming
University of Iowa
B.S., Nuclear Medicine Technology
Transamerica April 2013 - Present
Yellowbook August 2012 - April 2013
Waterloo Community Schools July 2010 - May 2012
CAL Community School August 2009 - July 2010
Pawnee School District August 2008 - May 2009
Target August 2003 - July 2008
Skills
Curriculum Design, Leadership, Teaching, Classroom, Lesson Planning, Classroom Management, Customer Service, Human Resources, Policy, Testing, Curriculum Development, Tutoring, Educational Technology, Staff Development, Elementary Education, Public Speaking, Teacher Training, Client Relations Skills, Digital Marketing, Training
Education
Upper Iowa University 2007 — 2008
Endorsement, Reading Teacher Education, 3.66
University of Northern Iowa 2003 — 2006
Bachelor of Arts, Elementary Education/Social Studies, 3.33
Kirkwood Community College 2001 — 2003
Associate Arts, Liberal Arts, 2.73
Transamerica June 1999 - Present
First Data Corporation July 1989 - June 1999
Skills
Life Insurance, Customer Service, Insurance, Photography
Education
DMACC
Medical Assistant
Kirkwood Community College
Accounting
Pima Community College
Business Administration and Management, General
U.S. Cellular May 2013 - Present
Transamerica November 2006 - May 2013
Skills
Call Centers, Insurance, Customer Experience, Customer Satisfaction, Health Insurance, Customer Service, Customer Retention, Life Insurance, Process Improvement, Financial Services, Relationship Management, Outlook
Education
Mount Mercy College 2012 — 2014
Accounting
Kirkwood Community College 2011 — 2012
Associate of Arts (A.A.)
Dunlap International, Inc. March 2012 - Present
Transamerica April 1998 - April 2011
Amerus Bank March 1997 - April 1998
Modern Woodmen of America 1993 - 1994
EconoFoods 1984 - 1993
Skills
Export, Logistics, Shipping, Freight, Assisting Agents, Employee Training, Customer Service, Pay Close Attention to..., Service Quality, Positive Personality, Reliability, High Level Of Accuracy, Accurate Data Entry, Life Insurance Processor, Life Insurance, Team-oriented, Teller Operations, Sales, Marketing
Education
Kirkwood Community College 1994 — 1996
Associate of Science (AS), Marketing/Marketing Management, General
Transamerica November 2012 - Present
Quintrex Data Systems October 1997 - February 2001
Toyota Motor Insurance Services July 1992 - December 1996
Education
Kirkwood Community College 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Kirkwood Community College 1997 — 1999
Associate's degree, Business Administration and Management, General
Transamerica March 1998 - Present
Skills
Change Management, Customer Service, Management, Microsoft Excel
Education
Mount Mercy University 2006 — 2008
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Kirkwood Community College 1995 — 1997
Associate's degree, Computer Programming
Kirkwood Community College 1975 — 1977
Associate of Arts and Sciences (AAS), Accounting
Transamerica 2004 - Present
Education
Mount Mercy College 1999 — 2001
Bachelor of Business Administration (BBA), Accounting
Kirkwood Community College 1996 — 1998
Associate of Arts (AA), Business Administration and Management, General
Transamerica 2012 - 2012
Advanced Therapy Solutions, LLC September 2009 - December 2010
Education
Kirkwood Community College 1993 — 1994
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Prairie High School 1990 — 1992
High School Diploma
Transamerica October 2013 - Present
TransAmerica Technology Services 1995 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Kirkwood Community College 1991 — 1993
assoceate, Computer mainframe
Pararie high school 1959 — 1972
McGrath Family of Dealerships (McGrath Auto Group) 2014 - Present
Sofamart January 2014 - August 2014
Transamerica January 2012 - December 2012
Skills
IT Operations, Customer Service, Sales, Construction Management, Healthcare, Healthcare Information...
Education
Cedar Rapids Prairie 1990 — 1994
Diploma, High School/Secondary Diplomas and Certificates
Kirkwood Community College
Associate of Science (A.S.), Biology/Biological Sciences, General