United Concordia
Industry: Insurance company
DescriptionUnited Concordia is a dental insurance company headquartered in Harrisburg, Pennsylvania, United States. It is one of the largest dental insurers in the United States. The company currently insures more than 8 million members worldwide. Headquarters: Harrisburg, PA Parent organization: Highmark Founded: 1992 CEO: Michael Sullivan (May 2014–) Number of employees: 1,200
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United Concordia Employees
Geneia April 2015 - Present
Highmark Inc. April 2013 - Present
Highmark 2011 - 2013
Highmark 2008 - 2011
United Concordia 2005 - 2008
United Concordia 2002 - 2005
United Concordia 2000 - 2002
Pennsylvania Blue Shield 1996 - 1998
Pennsylvania Blue Shiel 1990 - 1996
H. S. Israel, DMD 1986 - 1990
Skills
Operations Management, Strategic Planning, Business Analysis, Healthcare, Process Improvement, Project Management, Change Management, Business Process..., Cross-functional Team..., Strategy, Business Strategy, Integration, Operational Excellence, Analysis, Performance Management, Insurance, Organizational..., Program Management, Management, Team Building, Leadership, Risk Management, Management Consulting, Six Sigma, Health Insurance, Managed Care, Software Documentation, Leadership Development, Dentistry, dental hygiene, Health Policy, Process Engineering, Business Process
Education
Penn State University 1998 — 2002
Master of Health Administration, Health Administration
Penn State University 1986 — 1989
Bachelor's degree, Health Policy and Administration
Pennsylvania College of Technology 1980 — 1982
Associate's degree, Applied science in Dental Hygiene
United Concordia August 2007 - Present
United Concordia - FFS January 2005 - August 2007
Strong Pools & Spas March 2004 - October 2005
PennDOT September 2001 - August 2002
Kmart Corporation November 1998 - August 2001
Skills
Positive Team Leader, Excellent People Skills, Excellent Time..., Project Management, Team Leadership, Insurance, Health Insurance, Customer Service, Process Improvement, Team Building, Call Center, Project Coordination, Employee Benefits, Microsoft Office, Data Analysis, Microsoft Office 2007, Analysis, Management, Business Analysis, Microsoft Excel, Training, Lotus Notes, Customer Satisfaction, MS Project, Risk Management, PowerPoint, Troubleshooting, Coaching, Claims Resolution, Leadership, Time Management, Project Planning, Outlook, Claim
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Specialized Master, Management Information Systems, General
DeVry University 2010 — 2013
Bachelor of Technical Management, Project management
University of Phoenix 2007 — 2010
Business Management
Pennsylvania College of Technology 2005 — 2006
General Studies
Williamsport Area High school 1998 — 2002
diploma
Fresenius Medical Care - North America January 2015 - Present
United Concordia July 2012 - April 2014
Abrazo Health Care November 2011 - July 2012
Delta Dental of Arizona September 1999 - November 2011
Dental of Arizona September 2010 - January 2011
Norwest Financial Car Division October 1997 - September 1999
Norwest FinancialArizona January 1989 - October 1997
Skills
Budgeting, Negotiation, Product Development, New Business Development, Employee Benefits, Sales Management, Healthcare, Contract Negotiation, Insurance, Account Management, Budgets, Change Management, Health Insurance, Strategy, Project Management, CRM, Managed Care, Strategic Partnerships, Training, Leadership, Business Development, Management, Sales, Start-ups, Human Resources, Team Leadership, Public Relations, Strategic Planning, Team Building
Education
Northern Arizona University
BS, Communications;MKT/MGT
Capital BlueCross February 2014 - Present
Capital Blue Cross February 2012 - February 2014
United Concordia January 2007 - February 2012
Skills
Project Management, Process Improvement, Medicare, Marketing Communications, Insurance, Healthcare, Health Insurance, Employee Benefits
Education
Shippensburg University of Pennsylvania
Bachelors of Science, Human Rescources
CampusDoor January 2011 - Present
Shippensburg University 2008 - 2012
American Insurance Administrators, AIA September 2010 - January 2011
United Concordia August 2009 - August 2010
L Cubed Corporation April 2009 - August 2009
Lehman Brothers / Campus Door 2005 - August 2008
KnowlegeSoft 1997 - 1998
HealthAmerica 1994 - 1997
Capital Blue Cross 1992 - 1994
Skills
Customer Relations, Employee Benefits, Microsoft Office, New Business Development, Consumer Lending, Account Management, Analysis, Sales Management, Insurance, Team Building, Problem Solving, Data Analysis, Risk Management, Public Speaking, Call Center, Program Management, Customer Service, Process Improvement, Management, Sales, Marketing, Strategic Planning, Executive Management, Business Strategy, CRM, Team Leadership
Education
Shippensburg University of Pennsylvania 1990 — 1993
Masters, Mathematics
Shippensburg University of Pennsylvania 1983 — 1987
Bachelors, Mathematics
Common Cause 2015 - Present
Comparative Literature Studies Journal January 2015 - May 2015
The Daily Collegian September 2013 - May 2014
Department of Comparative Literature, Penn State University September 2013 - November 2013
United Concordia May 2013 - August 2013
Skills
Social Media, Marketing, Advertising, Research, Communication, Brand Awareness, Facebook, Customer Service, Social Networking, Public Relations, Editing
Education
Penn State University 2012 — 2016
Bachelor of Arts (B.A.), Comparative Literature & International Politics
CIEE Study Center at the Universidad de Sevilla
AIG Benefit Solutions June 2011 - Present
BenefitMall November 2009 - March 2011
Coventry Health Care, Inc. April 2009 - December 2009
Several Contract Insurance Carriers November 2008 - April 2009
VCS Solutions March 2008 - October 2008
Health Net March 2007 - March 2008
United Concordia 2006 - 2007
PacifiCare 2003 - 2006
Reliance Standard Life Insurance Corp. 2001 - 2002
Ameritas 1998 - 2001
Skills
Health Insurance, Insurance, Employee Benefits, Dental, Long Term Care, Voluntary Employee..., Strategy, Leadership, Benefits Administration, Brokers, Disability Insurance, Life Insurance, Long-term Care, Managed Care, Management, Marketing, Medicare, Recruiting, Retirement, Sales, Sales Management, Sales Operations, Start-ups, Term Life Insurance, Training, Underwriting, Dentistry
Education
The University of Texas at Austin 1983 — 1988
B.A.
Lake Highlands High School 1980 — 1983
Lehigh University August 2013 - Present
YWCA of Greater Harrisburg May 2013 - Present
Librandi Machine Shop, Inc. July 2011 - September 2012
United Concordia April 2007 - April 2009
Highmark Blue Shield December 2004 - December 2005
Skills
Customer Service..., Data Entry (6-yrs.), Management (2-yrs.), Collections (1-yr.), Public Policy, Networking, Policy, Nonprofits, Time Management, Customer Service, Fundraising, Leadership, Public Speaking, Community Outreach, Data Entry, Training, Event Planning, Volunteer Management, Leadership Development, Grant Writing, Public Relations, Strategic Planning, Microsoft Office, Program Development, Editing, Coaching, Social Media, Research, Teaching, Social Networking, Team Building, Program Management, PowerPoint, Community Development, Higher Education, Workshop Facilitation, Organizational...
Education
Penn State University 2013 — 2017
United Concordia November 2013 - Present
The HDH Group August 2012 - November 2013
PrimePay 2009 - August 2012
Skills
Health Insurance, Health Savings Accounts, Employee Benefits, Property & Casualty..., Human Resources, Insurance, Healthcare, Disability Insurance, New Business Development, Brokers, Sales, Workers Compensation, Sales Management, Dental Insurance
Education
Shippensburg University of Pennsylvania 1993 — 1996
BSBA, Business Administration/Marketing
Exigo Consulting LLC/Arcadia April 2015 - Present
Bridge Gap Engineering, LLC September 2013 - February 2015
Reliant Senior Care/PennMed Consultants, Inc June 1996 - July 2012
United Concordia October 1995 - June 1996
Sara Lee Direct August 1991 - October 1995
Skills
Accounts Receivable, General Ledger, Accounts Payable, Cash Flow, Payroll
Education
Shippensburg University of Pennsylvania
BSBA, Business Management
Aetna August 2014 - Present
Aetna July 2013 - August 2014
Aetna August 2012 - July 2013
Aetna - E.E. Cammack Group School July 2012 - August 2012
Independence Blue Cross July 2010 - July 2012
United Concordia May 2008 - July 2010
Skills
Actuarial Science, Employee Benefits, Health Insurance, Underwriting, Claim, Health Care Reform, Managed Care, Insurance, Data Analysis, Access, Microsoft Excel, Risk Management, SQL, Reinsurance, Statistics, PowerPoint, Project Management, Microsoft Office, Business Objects, Property & Casualty..., Healthcare
Education
Lebanon Valley College 2004 — 2008
Bachelor of Science, Actuarial Science
Willis December 2010 - Present
United Concordia January 2009 - December 2010
Wachovia, A Wells Fargo Company 2001 - 2007
CareFirst BlueCross BlueShield 1999 - 2001
Cigna 1995 - 1999
Skills
Health Savings Accounts, Health Insurance, Insurance, Employee Benefits, Brokers, Disability Insurance, Life Insurance, Underwriting, COBRA, Term Life Insurance, Dentistry, Health Care Reform, Defined Benefit, Claim, Long-term Care, Benefits Administration
Education
St. Johns University School of Insurance 1993 — 1995
Master of Business Administration (M.B.A.), Risk Management & Insurance
Morgan State University 1989 — 1993
BS, Business
Uniondale High School 1984 — 1989
FoxxyJoy's Secret Garden February 2012 - Present
United Concordia 2002 - 2004
Williams-Sonoma, Inc. May 2000 - November 2002
Education
University of Phoenix 2006 — 2007
Diploma, Human Services, General
The Academy of Business and Arts 2003 — 2005
Associate's degree, Paralegal Specialist
East Pennsboro Area High School 1975 — 1979
United Concordia Dental February 2015 - Present
Keystone Indoor Drill Association 2012 - Present
United Concordia June 2012 - February 2015
United Concordia January 2010 - June 2012
Century Resources October 2008 - July 2009
Lehman Brothers/CampusDoor June 2006 - October 2008
HealthAmerica April 2005 - June 2006
SunGard HE February 2004 - April 2005
Skills
Project Management, Business Development, Project Coordination, Voice of the Customer, Developing Client..., Account Management, Product Development, Marketing, Training, Management, Sales Operations, Project Planning, Sales, Customer Service, Recruiting, Business Strategy, Access, Start-ups, Relationship Management, Salesforce.com, Leadership, Team Building, Process Improvement, Insurance
Education
Mountain State University 2007 — 2009
M.S., Strategic Leadership
West Chester University of Pennsylvania 2001 — 2004
B.S., Marketing
Utility Truck Equipment October 2012 - Present
United Concordia August 2000 - December 2011
UCCI August 2000 - December 2011
MetLife 1998 - 2000
Skills
Strategic Planning, Dental, Product Development, Competitive Analysis, Analysis, Underwriting, Healthcare, New Business Development, Customer Relations, Product Management, Team Building, Dentistry, Leadership, Marketing Communications, Management, Business Planning, Business Analysis, Account Management, Managed Care, Organizational..., Strategy, Cross-functional Team..., Executive Management, Project Planning, Employee Benefits, Health Insurance, Insurance, Process Improvement
Education
University of Pittsburgh 1983 — 1987
BS, Math/Economics
Lebanon Valley College
Masters of Business Administration, Business
Cigna February 2014 - Present
DentalPlans.com March 2013 - February 2014
CONEXIS July 2011 - March 2013
United Concordia November 2008 - July 2011
Lockton Companies September 2006 - November 2008
United Concordia March 2003 - August 2006
Mutual of Omaha February 1997 - March 2003
Mutual of Omaha April 1992 - May 1996
Skills
Underwriting, COBRA, Benefits, Sales Management, FSA, Employee Benefits, Disability Insurance, Health Savings Accounts, Dentistry, Brokers, Insurance, HRA, Health Insurance, Term Life Insurance, Cafeteria Plans, Benefits Administration, Medicare, Self-funded, Life Insurance, Client Education, Client Relations Skills, Problem Solving, Product Management, Health Care Reform, Long-term Care, Account Management, Sales, Workers Compensation, Flexible Spending..., Leadership, Claim, HMO, Group Insurance, PPO, Accident, Voluntary Employee..., ERISA, Group Medical, Health Policy, Medicare Part D, Employee Wellness, Provider Relations, Critical Illness, Whole Life, Long Term Care Insurance, Defined Benefit, Managed Care, Retirement, Open Enrollment, Employee Wellness...
Education
University of Nebraska at Kearney 1987 — 1991
BS, Business Management, Economics
Plattsmouth High School 1983 — 1987
United Concordia March 2012 - Present
United Concordia February 2000 - February 2012
Highmark Blue Cross Blue Shield February 1995 - January 2000
Highmark Blue Cross Blue Shield (previously known as Blue Cross of Western Pennsylvania) September 1992 - January 1995
Skills
Sales, Underwriting, Insurance, Managed Care, Management, Health Insurance, CRM, Account Management, Medicare, Employee Benefits, Brokers, Health Savings Accounts, Disability Insurance, Long-term Care, Life Insurance, Business Development
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1997 — 2000
MBA
Penn State University 1988 — 1992
BS, Finance
Brookfield Central High School/Brookfield, WI 1984 — 1988
United Concordia December 2011 - Present
Humana August 2006 - November 2011
Insurepointe of Texas January 1988 - August 2006
Skills
Account Management, Brokers, Disability Insurance, Employee Benefits, Health Insurance, Health Savings Accounts, Insurance, Life Insurance, Managed Care, Sales, Sales Management, Term Life Insurance, Underwriting, Benefits Administration, Customer Service, Long-term Care, Strategic Planning
Education
University of Houston 1989 — 1995
Business Management, Business
University of Houston, C.T. Bauer College of Business 1989 — 1995
Business Mgmt.
Twice Found, LLC May 2013 - Present
Susquehanna Insurance May 2011 - November 2012
The Benecon Group July 2006 - April 2011
United Concordia May 2000 - January 2003
Skills
Employee Benefits, Health Insurance, Insurance, Disability Insurance, Healthcare, Strategic Planning, Account Management, Brokers, Outlook, Sales, Health Savings Accounts, Microsoft Office, Microsoft Excel, Claim, Microsoft Word, Health Care Reform, Medicare
Education
Temple University 1990 — 1992
MA, Communications
Temple University - Fox School of Business and Management 1984 — 1988
BBA, Marketing
Owings Mills High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Brittain Resort Management August 2009 - Present
AccuWeather May 2006 - June 2009
United Concordia September 2002 - May 2006
Skills
Operations Management, Customer Service, Customer Satisfaction, Management, Microsoft Office, Oral & Written...
Education
Pennsylvania College of Technology 1999 — 2001
A.A.S., Electronics Engineering Technology
Milton Area High School 1997 — 1999
Appalachian Running Company June 2015 - Present
Sheetz August 2014 - June 2015
United Concordia December 2013 - July 2014
Cultured Cafe April 2013 - October 2013
Kutztown University August 2008 - November 2008
Lock Haven University August 2007 - December 2007
Skills
Athletic Recruiting, Team Leadership, Social Networking, Time Management, Merchandising, Store Management, Store Operations, Retail, Retail Sales, Cashiering, WebPDM, Merchandise Planning, Motivation, Competitive, Customer Service, Coaching, Athletic Training, Football, Management, Event Management
Education
Lock Haven University of Pennsylvania 2003 — 2008
Bachelor of Science (BS), Sport and Fitness Administration/Management
East Pennsboro Area High School 1999 — 2003
Graduated
KPMG US June 2014 - Present
Shippensburg University Microcomputer Labs August 2010 - May 2014
United Concordia June 2013 - August 2013
Highmark May 2012 - August 2012
Skills
Public Speaking, Leadership, Teamwork, Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Word, PowerPoint, PeopleSoft Financial, Cognos, Customer Service, Research, Social Media, Software Documentation, Analysis
Education
Shippensburg University of Pennsylvania 2014 — 2015
Master of Business Administration (M.B.A.)
Shippensburg University of Pennsylvania 2010 — 2014
Bachelor of Science in Business Administration (BSBA), Accounting, GPA 3.966
United Concordia February 2009 - November 2012
Level 3 Communications January 2000 - February 2008
D&E Communications 1999 - 2000
Skills
Business Analysis, Direct Sales, Account Management, Customer Service, Customer Satisfaction, Sales Presentations, Training, Sales Process, Microsoft Excel, Microsoft Word, Microsoft Office, Troubleshooting, Management, Process Improvement, Program Management
Education
Pennsylvania State University 1987 — 1991
Bachelor of Social Science
Central Dauphin High School 1982 — 1986
High School Diploma, College Prep
United Concordia January 2014 - May 2015
Wilfred R. Cameron Wellness Center December 2011 - October 2012
Wilfred R. Cameron Wellness Center May 2011 - December 2011
Dynamic Business Group June 2010 - April 2011
Skills
B2B, Marketing Strategy, Sales, Account Management, Cold Calling, Direct Marketing, Sales Operations, Sales Presentations, Trade Shows, Marketing, Customer Retention
Education
Mercyhurst College 2006 — 2010
Bachelor of Arts (BA), Business, Marketing
Delta Dental November 2011 - Present
United Concordia July 2007 - June 2011
United Concordia February 1997 - July 2007
MDT/Castle 1985 - 1996
Skills
Account Management, Sales Management, New Business Development, Negotiation, Territory, Sales Presentations, Strategic Planning, Consultative Selling, Cold Calling, Key Account Management, Contract Negotiation, Direct Sales, Selling, Key Account Development, Client Retention, Forecasting, Customer Retention, Marketing, Sales, Sales Operations, Leadership, CRM, Customer Service, Insurance, Management
Education
Dundalk Community College 1991 — 1995
Business Management
University of Maryland College Park
BenefitMall September 2014 - Present
United Concordia February 2013 - September 2014
USI Insurance Services October 2011 - February 2013
Health Net June 1996 - June 2011
Skills
Employee Benefits, Health Insurance, Benefits, Corporate Wellness, Dental, Group Benefits, COBRA, Dentistry, Corporations, Benefits Administration, Insurance, Disability Insurance, Brokers, Workers Compensation, Training, Accident, Employee Wellness, Health Savings Accounts, Sales, Life Insurance, Term Life Insurance, Underwriting, Healthcare, Managed Care, Medicare, Claim, Performance Management, Self-funded, Flexible Spending..., Long-term Care
Education
San Diego State University-California State University 1986 — 1991
BS, Industrial and Organizational Psychology
United Concordia June 2011 - Present
ADP TotalSource December 2009 - June 2011
HotSauce Technologies August 2008 - December 2009
Countrywide Mortgage February 2007 - August 2008
Wells Fargo Home Mortgage 2005 - 2006
Suntrust Mortgage 2005 - 2005
RLG Corporate 2000 - 2002
Skills
Underwriting, Health Insurance, Training, Marketing, Employee Relations, Cold Calling, Management, Strategic Planning, Negotiation, Sales, Human Resources, Recruiting, Insurance, B2B, Employee Benefits, Customer Service, Account Management, Salesforce.com, Sales Operations, Risk Management, Sales Management, Analysis, Contract Negotiation, Dental Insurance, Brokers, Direct Sales, Leadership, Lead Generation, Solution Selling, Microsoft Office
Education
The University of Georgia 1996 — 2000
Bachelor of Science
McIntosh High School 1996 — 1996
Penns Woods Bancorp, Inc. February 2015 - Present
Geisinger Health System March 2013 - January 2015
Geisinger Health System April 2012 - March 2013
Larson Design Group July 2010 - January 2012
Commonwealth of Pennsylvania June 2010 - January 2011
Williamsport Area School District March 2009 - June 2010
Mirabito Properties February 2009 - May 2009
Susquehanna Health September 2007 - February 2009
United Concordia July 2003 - May 2007
Pep Boys August 1996 - September 2002
Skills
Training, Employee Benefits, Labor Relations, Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, Outlook, Event Planning, Public Speaking, Editing, Human Resources, Management, Marketing, Research, Recruiting, Leadership
Education
Pennsylvania College of Technology 1996 — 2001
Associates Degree, Paralegal
Compass Group North America June 2014 - Present
CapTech April 2013 - June 2014
United Concordia August 2012 - April 2013
Highmark Inc. January 2010 - September 2012
United Concordia January 2009 - January 2010
United Concordia Dental December 2005 - January 2009
KPMG October 2004 - November 2005
Skills
Six Sigma, Certified Project..., Black Belt, Data Analysis, Insurance, Process Improvement, Project Management, Business Analysis, Access, Health Insurance, Analysis, Project Coordination, Team Building, PMP, Management, Consulting, Budget Process, Staffing Models, Software Implementation, Metric Development, Performance Metrics, Process Redesign, Visio, SDLC, Change Management, Analytics
Education
Penn State University 2010 — 2012
MBA, Business Administration and Management
Project Management Institute 2012 — 2012
PMP
Juran Institute 2007 — 2008
Six Sigma Black Belt, Project Management
Susquehanna University
Bachelor's Degree, Management Information Systems, General
United Concordia Dental April 2013 - Present
United Concordia Dental December 2012 - April 2013
United Concordia Dental August 2012 - December 2012
United Concordia September 2010 - August 2012
Capital Blue Cross August 2000 - August 2010
Morneau Sobeco August 1996 - August 2000
The Underwriters Group July 1995 - July 1996
Skills
Insurance, Health Insurance, Employee Benefits, Benefits, Product Development, Project Management, Sales, Account Management, Brokers, New Business Development, Underwriting, Managed Care, Health Savings Accounts, Marketing, Microsoft Excel, Disability Insurance, Medicare, Health Care Reform, Life Insurance, Team Building, Management, Healthcare, Leadership, Customer Service, Process Improvement, Strategic Planning, Strategy, Consultative Approach, Product Launch, Cross-functional Team..., Dental Insurance, Product Innovation, Consulting, Analysis, Business Analysis, Strategic Partnerships, Term Life Insurance
Education
Towson University 1993 — 1995
BS, Psychology
St. Joseph's University 1991 — 1993
Psychology
United Concordia February 2011 - Present
United Concordia June 2008 - Present
LifeRe Insurance Company June 1998 - November 2006
Skills
Health Insurance, Sales Management, Business Strategy, Brokers, Account Management, Employee Benefits, Insurance, Risk Management, Business Analysis, Strategic Planning, Health Care Reform, Managed Care, Sales, Business Development, Underwriting, Group Insurance, Marketing Strategy
Education
Texas A&M University 1977 — 1981
Bachelor of Science (B.S.), Economics
United Concordia Dental September 2014 - Present
Central Dauphin School District September 2012 - March 2015
United Concordia September 2000 - September 2014
Skills
Basketball Coaching, Health Insurance, Coaching, Claim, Microsoft Excel, Training, Outlook, Data Entry, Lotus Notes, Insurance, Claims Management, PowerPoint, Time Management, Microsoft Word, Teamwork, Microsoft Office, Microsoft Office 2007, SharePoint, Teaching, Public Speaking, Research, Process Improvement, Project Management, Team Building, Leadership Development, Sports
Education
Penn State University
Accruent June 2015 - Present
Reliance Standard January 2014 - December 2014
Barney & Barney October 2013 - December 2013
Senn Dunn Insurance January 2013 - July 2013
Senn Dunn Insurance June 2012 - December 2012
Senn Dunn Insurance June 2011 - May 2012
United Concordia November 2007 - May 2011
NC State Board of Cosmetic Arts 2005 - 2007
Skills
Microsoft Excel, PowerPoint, Employee Benefits, Insurance, Customer Service, Microsoft Word, Health Insurance, Microsoft Office, Salesforce.com, Sales, Marketing, Human Resources, Health Savings Accounts, Customer Satisfaction, Disability Insurance, Brokers, Life Insurance
Education
University of North Carolina at Charlotte 2002 — 2006
B.A, Political Science and Organizational Communication
Wingate University 2000 — 2001
Highmark February 2012 - Present
United Concordia May 2010 - February 2012
Skills
Customer Service, Microsoft Office, Insurance, Data Analysis, Business Requirements, User Acceptance Testing, Health Insurance, Strategic Planning
Education
University of North Carolina at Greensboro 2005 — 2009
Bachelor of Science, Business Administration
The AmeriHealth Mercy Family of Companies February 2013 - Present
AmeriHealth Caritas Northeast February 2013 - Present
Susquehanna Community Health & Dental Center February 2012 - February 2013
United Concordia August 2006 - January 2012
The Daily Item 2003 - 2005
Williamsport Sun-Gazette 1998 - 2000
Skills
Writing, editing,..., Microsoft Excel, Office Management, Data Entry, Event Planning, Office Administration, Calendaring, Confidentiality, Marketing, Health Education, Grant Writing, Community Outreach, Copy Editing, Medicaid Managed Care, News Writing, Policy
Education
Penn State University 1996 — 1998
Bachelor's degree, English Language and Literature, General
Pennsylvania College of Technology 1994 — 1996
General Studies
United Concordia Dental May 2015 - Present
United Concordia 2013 - May 2015
United Concordia 2010 - 2013
CR Bard 2000 - 2001
Skills
Direct Sales, Organizing, Business Analysis, Fundraising, Customer Relations, Customer Service, Billing, Budgeting, New Business Development, Microsoft Office, Account Management, Problem Solving, PowerPoint, Word, Team Leadership, Coaching, Outlook, Teamwork, Accounts Receivable, Hiring, Online Marketing, Documentation, Promotions, Writing, Marketing Strategy, Budgets, Insurance, Health Insurance, Salesforce.com, Training, Program Management, Microsoft Word, Customer Satisfaction, Recruiting, Invoicing, Management, Leadership, Process Improvement, Sales Operations, Marketing, Call Centers, Software Documentation, Sales, Analysis
Education
Shippensburg University of Pennsylvania 2011 — 2012
MBA, Business Administration
Millersville University of Pennsylvania 1990 — 1993
B.S, Business Administration; Marketing
Delta Dental Insurance Company September 2007 - September 2008
United Concordia September 1995 - September 2007
Skills
Dental, Greater Tampa Chamber..., Health Care Business..., Insurance, Dentistry, Medicare, Life Insurance, Term Life Insurance, Benefits Administration, Health Savings Accounts, Brokers, Employee Benefits, Managed Care, Healthcare Management, Disability Insurance, Sales, Health Insurance, Underwriting, Claim, Hospitals, Team Building, Healthcare, COBRA, Account Management, Workers Compensation, HIPAA, PPO
Education
Thomas Jefferson University 1990 — 1993
BS, Dental Hygiene, Education
Thomas Jefferson University
CareFirst BlueCross BlueShield November 2008 - Present
United Concordia May 1998 - November 2008
Allen and Shariff Corporation November 1996 - May 1998
Skills
SharePoint, Visio, Health Insurance, Business Analysis, Process Improvement, Software Documentation, SDLC, Project Portfolio..., Program Management, Vendor Management, Analysis, Insurance, Project Management, Requirements Analysis, Business Process...
Education
University of Baltimore 1994 — 1996
Bachelor of Science (B.S.), Corporate Communications and Marketing
United Concordia January 2013 - Present
State Farm Insurance August 2008 - 2012
CIGNA Healthcare January 1999 - July 2008
Janssen, Pharmaceutical Companies of Johnson and Johnson January 1997 - August 1998
J.P. Morgan October 1990 - January 1997
Skills
Account Management, Budgets, CRM, Disability Insurance, Employee Benefits, Health Insurance, Insurance, Leadership, Marketing, New Business Development, Sales, Strategic Planning, Training, Brokers, Healthcare
Education
University of Southern Mississippi
BS, Business/Marketing
BenefitMall March 2015 - Present
Lafarge June 2014 - March 2015
HD Supply April 2008 - June 2014
PAREXEL November 2007 - March 2008
Medix School August 2005 - November 2007
United Concordia June 2004 - August 2005
ACI September 2002 - May 2004
Skills
Sales, Pricing, Cold Calling, Customer Service, Sales Operations, Customer Satisfaction, Sales Management, Microsoft Office, Invoicing, Analysis, Wholesale, Account Management, Inventory Management, Purchasing, New Business Development, Negotiation, Account Reconciliation, Accounts Receivable, SAP, Lotus Notes, Direct Sales, Logistics, Profit Margins, Quote Preparation, RFQ, RFP, Dispute Resolution, Quality Assurance, Credit Cards, Sales Growth, Accounting, Outside Sales, Marketing, Inside Sales, Trade Shows, Administration, Data Entry, Key Account Development, Profit, Sales Process, Inventory Control, Business, Citrix, Supply Chain
Education
NAPSRx Pharmacology/Pharmaceutical Sales Training 2014 — 2014
CNPR Certification, Pharmacology
Strayer University-Maryland 2005 — 2008
Bachelor's Degree, Business Administration and Management, General
Harford Community College 1998 — 2004
Associate of Arts (AA), General Studies
Perry Hall High School 1994 — 1998
High School Diploma, General Studies
United Concordia ManagerDirect to Your Door AdvertisingFebruary 2001 - June 2002
UTHSCSA March 1998 - January 1999
Education
The University of Texas at San Antonio
Yale Chase Equipment and Services March 2015 - Present
AbilityFirst April 2012 - February 2015
Yellow Jacket Inc. April 2010 - August 2011
Lee Kum Kee February 2003 - March 2010
United Concordia January 2000 - November 2002
Systech Solutions 1998 - 2000
WordMark Intl. August 1996 - November 1998
Skills
Social Media, Marketing, Marketing Strategy, Event Management, Marketing Communications, Microsoft Office, Email Marketing, Social Media Marketing, Copywriting, Public Relations, Brand Management, Brand Development, Fundraising, Social Networking, Account Management, Nonprofits, Product Development, Direct Marketing, Facebook, Editing, Google Analytics, Online Marketing, Advertising, Integrated Marketing, Online Advertising, SEO, Digital Marketing, Event Planning, Market Research
Education
San Jose State University 1994 — 1997
Advertising, Advertising, Marketing, Public Relations
United Concordia October 2005 - Present
United Concordia January 2002 - October 2005
Skills
Skilled in EDI X12..., Troubleshooting, Employee Benefits, Testing, Process Improvement
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Human Resources Management and Services
State University of New York at New Paltz 1988 — 1992
Bachelor of Arts (BA), Speech Communication and Rhetoric
United Concordia June 2005 - Present
United Concordia November 2004 - June 2005
United Concordia June 2001 - November 2004
Skills
Project Management, Management..., Analysis and Statistics, Public Choice/Public..., Healthcare Economics, Business Systems...
Education
Lebanon Valley College 1993 — 1997
Bachelor of Arts (BA), Economics with a Concentration in Public Policy
Susquehanna Township High School 1989 — 1993
Krall Contracting Inc. June 2015 - Present
Highmark March 2014 - June 2015
Highmark December 2013 - March 2014
Highmark January 2013 - November 2013
Highmark May 2011 - December 2012
United Concordia May 2010 - May 2011
United Concordia May 2009 - May 2010
United Concordia July 2006 - May 2009
Capital BlueCross July 1997 - July 2006
Research and Data Systems Corporation January 1995 - July 1997
Skills
Health Care Reform, Privacy & Security, Regulatory and..., Health insurance, Dental insurance, Health Insurance, Strategy, Security, Privacy Law, Analysis, Legal Writing, Legislation, Legislative Relations, Healthcare, Strategic Partnerships, Customer Service, Process Improvement, Risk Management, Team Building
Education
Widener University School of Law 1999 — 2003
Juris Doctorate, Legal - Evening Division, cum Laude
Penn State University 1990 — 1994
Bachelor of Science (BS), Mathematics - Statistics and Actuary Science, cum Laude
Chambersburg Area School District August 2015 - Present
Shippensburg and Big Spring School Districts February 2015 - June 2015
Southern Huntingdon County School District December 2014 - February 2015
APS Healthcare September 2011 - March 2012
United Concordia August 2008 - September 2011
United Concordia October 2006 - August 2008
United Concordia November 1998 - October 2006
Gannett Fleming, Inc. December 1997 - August 1998
Environmental Restoration Systems April 1996 - June 1997
Skills
Public Relations, Health Insurance, Marketing Communications, Corporate Communications, Management, Newsletters, Public Speaking, Media Relations, Editing, Provider Relations, Medicare, Program Management, Social Media, Managed Care, Event Planning, Proposal Writing, Advertising, Claim, HIPAA, Project Planning, Community Outreach, Dental Insurance, Business Development, Secondary Education
Education
Shippensburg University of Pennsylvania 2013 — 2014
Bachelor of Arts, English Secondary Education
Temple University 1996 — 1999
Master of Journalism, Journalism, Public Relations & Advertising
Robert Morris University 1991 — 1995
Bachelor of Arts, English
Status Not Quo, Inc August 2008 - Present
P3 July 2003 - August 2008
United Concordia 1998 - 2000
Skills
Scrum, Vendor Management, User Interface, JIRA, Tomcat, Visual Basic, phpMyAdmin, Software Engineering, MySQL, Zend Framework, Node.js, ActionScript, Front-end, WYSIWYG layout tools, Software Design, Objective-C, PostgreSQL, Android Development, Facebook API, CMS, Linux, Magento, Databases, Drupal, Git, Agile Project Management, Visual Studio, Design Patterns, SEO, Systems Analysis, Ubuntu, iPhone, CSS3, Perl, SharePoint, Android, Google Maps, Mac OS X, Xcode, CSS, Software Project..., Web Development, SQL, Microsoft SQL Server, XML, OS X, C#, .NET, jQuery, Web Services
Education
The Master's College 1996 — 2000
Cigna May 2008 - Present
United Concordia 2003 - 2008
United Concordia 1999 - 2003
United Concordia 1998 - 1999
Prudential / Seabury and Smith / AARP Operations 1996 - 1998
Pierce College 1993 - 1997
Pennsylvania Blue Shield 1995 - 1996
Pennsylvania Blue Shield 1990 - 1995
Independence Blue Cross 1988 - 1990
Skills
Managed Care, Disease Management, Healthcare Industry, Health Insurance, Medicare, Healthcare, Health Policy, Provider Relations, Account Management, Key Account Acquisition..., Adult Education, Sales, Wellness, Employee Benefits, HIPAA, Leadership, Management, Customer Retention, Insurance, Analysis, Strategic Planning
Education
Saint Joseph's University 1991 — 1992
Post Master's, Health/Health Care Administration/Management
Saint Joseph's University 1989 — 1991
Master's degree, Health/Health Care Administration/Management
Penn State University 1984 — 1988
Bachelor of Science (BS), Health Planning and Administration
Cardinal Dougherty High School 1980 — 1984
Diploma, Academic
Aflac August 2013 - Present
United Concordia January 2008 - Present
HM Insurance Group January 2003 - Present
Highmark - Allegheny Health Network January 2012 - August 2013
Highmark Blue Cross Blue Shield November 1997 - December 2003
Coventry Health Care January 1995 - July 1997
Skills
Strategic Planning, Partnerships, Finance, Leadership, Business Strategy, Health Insurance, Strategic Partnerships, Mergers & Acquisitions, Healthcare, Product Development, New Business Development, Insurance, Business Development, Employee Benefits, Process Improvement, Team Building, Executive Management, Underwriting, Health Savings Accounts, Competitive Analysis, Management, Customer Service, Strategy, Marketing, Managerial Finance, Brokers, Business Planning, Disability Insurance, Managed Care
Education
The Ohio State University 1976 — 1978
Master in Health Administration, Health Administration
St. Norbert College 1972 — 1976
BBA, Finance
Triad Service Group July 2013 - Present
United Concordia 1995 - 2013
Skills
Six Sigma Green Belt, Process Improvement, Business Process..., Management, Six Sigma, Business Analysis, Training, Call Centers, Project Management, Change Management, Team Building, Customer Satisfaction, Customer Service, Leadership, Strategic Planning
Education
Notre Dame of Maryland University
BA
Shippensburg University of Pennsylvania
MS
Benelogic April 2009 - May 2013
Benelogic February 2009 - April 2009
Benelogic November 2008 - February 2009
Benelogic, LLC January 2007 - November 2008
Benelogic January 2005 - January 2007
Benelogic February 2002 - January 2005
MedStar Physician Partners March 1999 - July 2001
Coventry Health Care September 1997 - January 1999
United Concordia March 1994 - September 1997
St. Paul & Biddle Medical Associates January 1993 - October 1993
Skills
Employee Benefits, Business Analysis, SDLC, Insurance, Quality Assurance, Vendor Management, Visio, Training, Customer Service, Process Improvement, Integration, CRM, Databases, Marketing, Data Analysis, Strategic Planning, Management, Business Process, Requirements Analysis, Recruiting, Software Documentation, Project Management, Business Development, Operations Management, Software Development, Agile Methodologies, Leadership, Microsoft Excel, Microsoft Office, Call Center...
Education
UMBC 1992 — 1993
Bachelor of Arts (B.A.), English Language and Literature, General
Mount Saint Mary's College 1989 — 1992
Secondary Education
United Concordia August 2013 - Present
United Concordia March 2011 - August 2013
United Concordia January 1999 - March 2011
Skills
Health Insurance, Insurance, Employee Benefits, Claim, Process Improvement, HIPAA, Managed Care, Analysis, Call Centers, Medicare, Healthcare, Benefits Administration, Business Analysis, Risk Management, Access, Visio, Team Building, Leadership, Underwriting, Life Insurance, Data Analysis
Education
Strayer University 2000 — 2003
Bachelor, Accounting
York Technical Institute 1997 — 1999
Associates, Accounting
Health Advocate May 2014 - Present
Health Advocate November 2012 - May 2014
Health Advocate October 2011 - November 2012
Health Advocate March 2010 - October 2011
Health Advocate August 2008 - March 2010
Prudential Homesale Services Group April 2007 - August 2008
Banet & Associates 2002 - 2007
United Concordia November 2000 - April 2002
Skills
Customer Service, Microsoft Office, Account Management, Employee Benefits, Sales, Healthcare, Insurance, Management, Call Centers, Benefits Administration, Team Building, Training, Marketing
Education
Lock Haven University of Pennsylvania 1993 — 2000
Ameritas October 2014 - Present
Group Resources September 2012 - October 2014
United Concordia January 2004 - September 2012
Compbenefits February 1996 - May 2003
Skills
Employee Benefits, Health Savings Accounts, Health Insurance, Disability Insurance, Insurance, Vision, Consulting, Dental Sales, Life Insurance, benefits conultant, Stop Loss, Cobra Administration, Term Life Insurance, Medicare, Managed Care, Property & Casualty..., Sales, Brokers, Long-term Care, Underwriting, Health Care Reform, Dentistry, Benefits Administration, Claim
Education
University of Louisville 1989 — 1994
Bachelor of Arts (B.A.), Mass Communication/Media Studies
United Concordia October 2011 - Present
Sharp Health Plan March 2008 - October 2011
Fidelity National June 2004 - March 2008
Skills
Selling, Sales, Sales Operations, New Business Development, Management, Competitive Analysis, Health Insurance, Small Business, Business Planning, Brokers, Healthcare, Insurance, Employee Benefits
Education
Montclair State University 1988 — 1992
B.A, Education
PA Department of Corrections July 2013 - Present
Commonwealth of PA - Office of Administration July 2012 - June 2013
United Concordia March 2006 - March 2012
United Concordia March 2002 - March 2006
Skills
Call Center, Reporting & Analysis, Sales Support, Analysis, Insurance, Customer Service, Process Improvement, Sales, Term Life Insurance, Project Management, Project Planning, Retail, Public Relations, Microsoft Office, Training, eCommunications, Personal Financial..., Business Process..., Small Business, Problem Solving, Leadership, IT Strategy, Desktop Publishing, Business Analysis, Management, Team Building, Business Strategy, Policy, Market Research, Call Centers, Budgets, Employee Benefits, Six Sigma, Recruiting, Human Resources, Direct Sales, Strategy, Account Management, Data Analysis, Health Insurance, Access, Proposal Writing, E-commerce, Team Leadership, Program Management, Healthcare, Strategic Planning, Marketing
Education
Shippensburg University of Pennsylvania 2009 — 2011
MBA, Business Administration
Shippensburg University of Pennsylvania 1991 — 1995
Bachelor of Arts, Communications/Journalism, Public Relations
Cumberland Valley High School 1987 — 1991
Diploma, College Prep
Anthem Blue Cross July 2008 - Present
United Concordia October 2007 - June 2008
Education
Los Angeles Valley College
United Concordia March 1997 - Present
Ameritas July 2010 - November 2012
Delta Dental July 2007 - July 2010
Skills
Health Insurance, Employee Benefits, Insurance, Account Management, Healthcare, Disability Insurance, Sales, Life Insurance, Benefits Administration, Budgets, Sales Management, Health Savings Accounts, Brokers, Underwriting, Customer Service
Education
University of Alabama at Birmingham 2000 — 2001
Health Informatics
UCF 1997 — 1998
Health/Health Care Administration/Management
University of North Florida 1992 — 1995
B.A., Sociology
New Kent High 1986 — 1989
Wells Fargo Insurance Services November 2010 - Present
CIGNA Healthcare April 2009 - May 2010
CIGNA HealthCare of Arizona May 2006 - April 2009
CIGNA Dental September 2002 - May 2006
United Concordia June 1998 - September 2002
Marsh, (Formerly J&H Marsh McLennan, Johnson & Higgins) 1988 - 1998
Skills
Health Savings Accounts, Disability Insurance, Employee Benefits, Insurance, Health Insurance
Education
University of Phoenix 1990 — 1992
BA, Business Management
Highmark March 2008 - Present
United Concordia October 1995 - March 2008
Skills
Process Improvement, Project Management, Business Analysis, Data Analysis, Strategic Planning, Analysis
Education
Messiah College 1989 — 1993
BS, International Business
Ahold December 2011 - Present
Brethren in Christ Church September 2010 - December 2011
RBC Wealth Management June 2009 - September 2010
Smith Barney January 2008 - June 2009
United Concordia March 1996 - December 2007
Skills
Insurance, Budgets, Customer Service, Strategic Planning, Marketing Communications
Education
Messiah College 1989 — 1993
BS, Accounting
United Concordia January 2012 - Present
United Concordia 2007 - 2011
United Concordia 2000 - 2007
Skills
Fraud, Project Management, Private Investigations, Management, Quality Assurance, Microsoft Word, Health Insurance
Education
Shippensburg University of Pennsylvania 1984 — 1988
B.A., English
HM Insurance Group March 2013 - Present
United Concordia June 2012 - March 2013
Highmark April 2011 - June 2012
United Concordia December 2009 - April 2011
MetLife January 2006 - December 2008
MetLife 2000 - 2008
MetLife Insurance 1995 - 2000
MetLife 1989 - 1995
Skills
Insurance, Marketing Communications, Marketing Strategy, Direct Marketing, Marketing, Email Marketing, Health Insurance, Employee Benefits, Strategic Planning, Integrated Marketing, Internal Communications, Public Relations, B2B Marketing, Direct Mail, Management, Brand Management, Product Marketing, Marketing Management, Brand Development, Segmentation, B2B, Online Advertising, Budgets, Campaign Management, Market Analysis, Program Management, Digital Marketing, Vendor Management, Website Development, Competitive Analysis, Lead Generation
Education
Pace University 1985 — 1989
BA, English Literature
United Concordia August 2013 - Present
Deloitte Consulting September 2004 - August 2013
Bookspan May 2001 - May 2004
Tyco Electronics January 1999 - May 2001
AMP January 1990 - December 1998
Skills
Enterprise Architecture, Business Intelligence, Business Analysis, IT Strategy, Business Process..., SDLC, Software Development, ITIL, Requirements Analysis, Business Process, Management Consulting, Leadership, Strategy, Business Process Design, PMO, Project Portfolio..., PMP, Business Transformation, Program Management, Integration, Governance, Business Process...
Education
Lebanon Valley College 1992 — 1996
MBA
Shippensburg University of Pennsylvania 1985 — 1989
BS, Computer Sciene
PayCheck Direct June 2012 - October 2014
Payroll Shopping February 2012 - June 2012
Purchasing Power January 2009 - January 2012
United Concordia June 2008 - January 2009
Benefit Informatics 2007 - 2008
Gilsbar, Inc. 2005 - 2006
Health Administration Services 2002 - 2005
propst 1999 - 2002
Mylan Bertek Pharmaceuticals 1998 - 1999
Skills
Payroll, Insurance, Purchasing, Perks, Employee Benefits, Employee Value..., Purchasing Processes, Voluntary Employee..., Voluntary Products, Employee Recognition, Staff Retention, Payroll Deduction, Credit, Consumer Electronics, Consumer Lending, Consumer Marketing, Health Savings Accounts, Lead Generation, Leadership
Education
Stephen F. Austin State University 1985 — 1989
BBA, Marketing
Klein Forest
United Concordia Dental April 2014 - Present
United Concordia June 2009 - March 2014
Pressley Ridge July 2008 - December 2008
Family & Children Services of Central Pennsylvania June 2007 - June 2008
United Way of the Capital Region 2000 - 2007
PA Cable & Telecommunications Association 1996 - 1999
PA Department of Education 1990 - 1996
PA House of Representatives 1989 - 1991
Governor's Office of Communications 1988 - 1989
Skills
Media Relations, Public Relations, Marketing Communications, Integrated Marketing, Corporate Communications, Marketing, Crisis Communications, Advertising, Nonprofits, Fundraising, Social Media, Leadership, internal and external..., Speech Writing, Marketing Research, Brand Management, Public Speaking
Education
West Virginia University 2011 — 2014
Master of Science (M.S.), Integrated Marketing Communications
Penn State University 1983 — 1987
BA, Journalism and Economics
United Concordia November 2013 - Present
United Concordia Companies, Inc. January 2012 - November 2013
Highmark September 2010 - December 2011
United Concordia December 2009 - October 2010
United Concordia Dental December 2007 - December 2009
United Concordia Companies, Inc. December 2007 - December 2009
United Concordia January 2004 - December 2007
United Concordia May 2001 - January 2004
United Concordia March 2000 - April 2001
United Concordia September 1998 - March 2000
Skills
Health Insurance, Insurance, Managed Care, Health Care Reform, Health Savings Accounts, Marketing, Medicare, Strategic Planning, Healthcare, Competitive Analysis, Marketing Communications, Marketing Strategy, Direct Marketing, Claim, Employee Benefits, Leadership, E-commerce, Strategy, Dental Insurance
Education
Lebanon Valley College 2001 — 2005
MBA
Messiah College 1988 — 1992
B.S., Marketing
United Concordia March 2010 - Present
University of Phoenix December 2009 - March 2011
First Index March 2009 - December 2009
Principal Financial Group April 2005 - December 2008
Guardian Life Insurance December 1990 - April 2005
Skills
Recruiting, Budgets, Management, Customer Service, Public Speaking, Sales Process, Health Insurance, Insurance, Medicare, Employee Benefits, Networking, HIPAA, Healthcare, Claim, Managed Care, Process Improvement, Sourcing, Strategic Planning, Data Analysis, Negotiation, Outlook, Training, Leadership, Team Building
Education
University of Phoenix 2006 — 2009
Bachelor, Business Management
Central Penn College March 2014 - Present
DHC USA Inc. June 2011 - March 2014
United Concordia 1996 - February 2011
Skills
Recruiting, Personnel Management, Employee Benefits, Employee Relations, Human Resources, Training, Deferred Compensation, Performance Management, Management, Leadership, Benefits Administration, Health Insurance, Leadership Development, Organizational...
Education
St. Francis University 1994 — 1999
MA, Human Resources & Organizational Development
Penn State University
BBA, Business Admin - Management
United Concordia April 2012 - Present
United Concordia 2002 - 2012
Skills
New Business Development, Insurance, Health Insurance, Healthcare, Customer Service, Strategic Planning, Project Management, Employee Benefits, Leadership, Underwriting, Risk Management, Operations Management, Health Savings Accounts, Managed Care, Medicare, Team Building, Program Management, Budgets, Business Analysis, Process Improvement, Brokers, Account Management
Education
Shippensburg University of Pennsylvania 1985 — 1987
MBA
Shippensburg University of Pennsylvania 1976 — 1980
BSBA, Accounting
United Concordia Director, Health Care Reform StrategyUnited ConcordiaJanuary 2013 - Present
Bank of America predecessor bank 1980 - 1992
Education
University of Virginia Darden School of Business 1973 — 1975
MBA, Business Management
University of North Carolina at Chapel Hill 1971 — 1971
French
Randolph College 1969 — 1970
AB, French
R. E. Lee High School
Delta Dental of NJ 1997 - Present
United Concordia 1995 - 1997
Blue Cross and Blue Shield Association 1991 - 1997
Blue Cross Blue Shield of Michigan 1982 - 1995
Dental Network of America 1987 - 1993
Houghton, Michigan 1971 - 1980
Skills
Health Insurance, Healthcare, Dentistry, Provider Relations, Practice Management, Epidemiology, Network Development, Insurance, Employee Benefits, PPO, Claims Management, Health Policy, Policy, Claim, HIPAA
Education
American Association of Dental Consultants
Certification
University of Michigan School of Public Health
Master of Health Services Administration (M.H.S.A.)
University of Michigan
Doctor of Dental Surgery (D.D.S.)
United Concordia May 2013 - Present
United Concordia June 2010 - May 2013
United Concordia 2004 - May 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Project Management, Customer Service, Microsoft Word, Process Improvement, Social Media
Education
Penn State University 1991 — 1995
Bachelor of Science, Actuarial Math and Statistics
United Concordia June 2009 - Present
Autotrakk August 2006 - May 2009
Lycoming College 2006 - 2006
Skills
Health Insurance, Insurance, Call Center, Claim, Customer Service, Account Management, Call Centers, Data Analysis, Outlook, Analysis, Training, HIPAA, Leadership, Process Improvement, Team Building, Microsoft Excel, Microsoft Office
Education
Lycoming College 2002 — 2007
Bachelor of the Arts, Mathematics, Secondary Education
United Concordia Dental March 2015 - Present
United Concordia August 2013 - March 2015
United Concordia May 2012 - August 2013
United Concordia September 2010 - May 2012
TD Bank August 2008 - September 2010
Skills
Insurance, Claim, Employee Benefits, Health Insurance, Underwriting, Life Insurance
Education
Penn State University
United Concordia 2010 - Present
Davis Vision September 1997 - October 2009
Highmark December 1985 - September 1997
Skills
Health Insurance, Insurance, Benefits Administration, Employee Benefits, Dental Insurance
Education
Shippensburg University of Pennsylvania 1978 — 1982
B.S B.A, Marketing
OptumHealth January 2011 - Present
OptumHealth April 2009 - 2011
OptumHealth January 2008 - April 2009
United Concordia December 1997 - January 2008
Skills
Knowledge Management, Content Management, Proposal Management, Proposal Writing, Proposal Coordination, Health Insurance, RFP preparation, MS Office Suite, Word, Excel, PowerPoint, Access, Adobe Acrobat, inciteKnowledge, RFP Machine
Education
Macalester College 1987 — 1990
BA, English
Blue Shield of California (via Randstad Source Right) January 2013 - August 2013
United Concordia September 1999 - December 2012
United Concordia June 1998 - September 1999
United Concordia August 1995 - June 1998
MIDA Dental Plans, Inc. January 1995 - August 1995
Skills
Employee Benefits, Insurance, Health Insurance, Training, Process Improvement, Data Analysis, Managed Care, Claim, Customer Service, Management, Call Centers, Healthcare, Dentistry, Team Building, Coaching, Project Management, Recruiting, Analysis, Sales, Medicare, HIPAA, Access Database, Microsoft Word, PowerPoint, MS Project, Outlook, Lotus Notes, Adobe Acrobat, Pagemaker, QuickBooks, Quicken, SQL, MapPoint, Analytics, Competitive Analysis, Business Analysis, Microsoft Excel, Business Intelligence, Business Process..., Databases, Microsoft Office
Education
University of Belgrade 1992 — 1994
Bachelor of Science (B.S.), Mathematics
Commonwealth of Pennsylvania July 2013 - Present
United Concordia 2007 - July 2013
United Concordia January 2003 - June 2007
United Concordia April 2001 - January 2003
Highmark Blue Cross Blue Shield September 1999 - April 2001
Highmark Blue Cross Blue Shield April 1995 - September 1999
Highmark Blue Cross Blue Shield September 1994 - April 1995
Skills
Health Insurance, Underwriting, Dental Insurance, Competitive Intelligence, Competitive Analysis, Marketing Research, Managed Care, Analysis, Employee Benefits, Data Analysis, Insurance, Healthcare, Program Management, Customer Service, Microsoft Office, Account Management, Process Improvement, Strategic Planning
Education
Penn State University 1989 — 1993
Bachelor of Science (B.S.), Secondary Education Mathematics, 3.45
United Concordia
Skills
Insurance, Health Insurance, Underwriting, Employee Benefits, Medicare, Brokers, Health Savings Accounts, Disability Insurance
Education
The Johns Hopkins University 1970 — 1974
Bachelor's degree, Quantitative Studies
Aetna June 2012 - Present
United Concordia May 2008 - May 2012
Education
De La Salle High School
University of California, Davis
United Concordia September 2012 - Present
United Concordia November 2009 - September 2012
Skills
Health Insurance, Insurance, Healthcare, Customer Service, Team Building, Process Improvement, Strategic Planning, Data Analysis, Public Speaking, Analysis, Microsoft Office, Provider Relations, Network Development, Employee Benefits, Managed Care, Research, Dentistry, Outlook
Education
University of North Carolina at Chapel Hill
United Concordia February 2007 - Present
Education
Shippensburg University of Pennsylvania 2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing, 3.7
Dauphin County Courthouse September 2011 - Present
ProSolutions Inc. June 2010 - August 2011
United Concordia 1995 - 2008
Highmark Blue Shield 1990 - 1995
Skills
Public Speaking, Customer Service, Team Building, Fraud, Microsoft Office, Fundraising, Event Planning, Nonprofits, Community Outreach, Social Media, Leadership, Policy, Government, Strategic Planning, Public Relations, Coaching, PowerPoint, Program Development, Training, Event Management, Research
Education
Lycoming College 1978 — 1982
B.A., Biology
WellSpan Health January 2011 - Present
United Concordia April 2006 - December 2009
Lifetime Brands June 2006 - April 2007
The Pfaltzgraff Company June 2000 - June 2006
Education
York County School of Technology 2010 — 2010
LPN, Nursing
Moravian College 1985 — 1989
BA, History
Council Rock School District September 2013 - Present
United Concordia February 2002 - June 2004
Skills
Account Management, Leadership, Microsoft Excel, Health Insurance, Customer Service, Insurance, Strategic Planning, Sales, Employee Benefits, Management, Process Improvement, Team Building
Education
Rider University 1992 — 1994
United Concordia December 2012 - Present
United Concordia June 2011 - January 2012
Highmark Blue Cross Blue Shield June 2011 - November 2011
Skills
Six Sigma, Business Process..., Business Analysis, Project Management, Process Improvement, Analysis, Visio, Insurance, Data Analysis, Financial Analysis, Change Management, Team Building, Risk Management, Access
Education
PMP Certification 2012 — 2012
Project Management Professional
Six Sigma Black Belt 2008 — 2008
Six Sigma Black Belt
Lebanon Valley College 1994 — 1996
Master of Business Administration
Pennsylvania State University
Bachelor, Accounting and Finance
DST Health Solutions November 2006 - Present
SupplySource Office Interiors September 2010 - April 2012
Amisys Synertech May 2004 - November 2006
M&T Bank June 2004 - August 2006
United Concordia November 2002 - August 2003
United Concordia November 2000 - November 2002
Skills
QMACS, Macess, WRQ..., CA WCC, CA BrightStor..., Microsoft Office,..., Business Process..., Human Resources, Process Improvement, Leadership, Employee Benefits
Education
Shippensburg University of Pennsylvania 1993 — 1997
BSBA, International Management
U.S. Department of State May 2013 - Present
D.S. Technologies July 2011 - March 2013
Cumberland Valley Dental Care May 2011 - July 2011
United Concordia December 2010 - January 2011
United Concordia June 2010 - August 2010
American Eagle Outfitters May 2007 - May 2010
Under Armour March 2008 - February 2009
Skills
Marketing
Education
Shippensburg University of Pennsylvania 2009 — 2012
Bachelor of Science in Business Administration, Marketing
Hagerstown Community College 2007 — 2009
Associates, Business Administration
Robinson Management Services, LLC 2009 - Present
United Concordia March 1996 - October 2009
Skills
Employee Benefits, Team Building, Health Insurance, Insurance, Benefits Administration, Process Improvement, Training, Recruiting, Leadership, Employee Relations, Human Resources, Coaching, Strategic Planning, Performance Management, Healthcare
Education
University of Bridgeport 1974 — 1976
MBA, International Business
Shaw University 1968 — 1971
BA, Business Administration
Capital Blue Cross July 2012 - Present
United Concordia January 2005 - 2012
United Concordia January 2001 - January 2005
United Concordia January 1995 - January 2001
United Concordia January 1990 - January 1995
Skills
Insurance, Change Management, Health Insurance, Leadership, Management, Project Management
Education
Academy of Medical Arts and Business 1987 — 1987
Certificate, Dental Assistant
Penn State University
Business Management
United Concordia July 2006 - Present
Skills
Health Savings Accounts, Health Insurance, Employee Benefits, Claim, Disability Insurance, Life Insurance, Health Care Reform, Managed Care, Insurance, Medicare, Customer Service, Underwriting, Provider Relations
Education
Penn State University
Accounting
Becker Benefit Group, Inc. February 2012 - December 2013
United Concordia October 1999 - October 2011
Best Buy 2004 - 2006
Skills
Employee Benefits, Health Insurance, Benefits Administration, Account Management, Benefits, Group Benefits, Dental
Education
McDaniel College 1984 — 1988
Bachelor of Arts, Communications
United Concordia 2009 - Present
Alder Health Services July 2011 - November 2011
Skills
Insurance, Claim, Customer Service, Outlook, Access
Education
University of Puerto Rico 1996 — 2001
BA, Communications, Media
Highmark Inc. September 2013 - Present
United Concordia March 2012 - Present
United Concordia December 2003 - March 2012
Skills
Insurance, Health Insurance, Employee Benefits, Process Improvement, Data Analysis, Microsoft Office
Education
Penn State University 1997 — 2002
Bachelor of Arts (BA), Art/Art Studies, General
Griffography June 2012 - Present
Self Employed 2012 - Present
United Concordia October 2007 - June 2012
Skills
Photography, Guitar Instruction
Education
Lebanon Valley College 1998 — 2002
Bachelor of Music, Music Recording Technology
Highmark Health July 2014 - Present
Highmark Blue Cross Blue Shield July 2013 - July 2014
United Concordia May 2011 - July 2013
Highmark Blue Cross Blue Shield May 2003 - May 2011
Highmark Blue Cross Blue Shield June 2001 - June 2003
Highmark Blue Cross Blue Shield June 1995 - June 2001
Highmark Blue Cross Blue Shield June 1983 - June 1995
Skills
IBM Mainframe, Mainframe Architecture, IMS DB/DC, DB2, Youth Ministry, Business Requirements, COBOL
Education
Shippensburg University of Pennsylvania 1979 — 1983
BS, Computer and Information Sciences, General
Cedar Crest High School 1975 — 1979
United Concordia 1998 - 2012
Pinnacle Hospital April 1991 - October 1998
Skills
Secretarial Skills, Customer Service, Integrity, Reliability, Phone Etiquette, Ethics, Diversity Training, Coordination of Benefits, Refunds, Claim, Organization, Self-starter, Work Well Independently, Team Leadership, Microsoft Word, Microsoft Office, Microsoft Excel, Written Correspondence, Always Punctual, Problem Solving, Data Entry, Lotus Notes, Dictaphone, Claims Handling, 10 Key, Provider Relations, Medical Coding, Insurance, Time Management, Telephone Skills, Outlook, Medical Terminology, Administrative..., Leadership, Invoicing, Call Centers, Team Building, Access, Teamwork, Customer Satisfaction, Training, Office Administration, Spreadsheets, Sales, Customer Retention, Office Management
Education
Thompson Institute 1981 — 1981
Did not complete, Computer Programming
Hershey High School 1978 — 1980
High School Diploma, Business
United Concordia May 2012 - January 2013
United Concordia October 2009 - May 2012
Select Medical Corporation May 2008 - January 2009
Skills
International Adoption, Employee Benefits, Healthcare, Customer Service, Sales, Benefits Administration, Health Insurance, Public Speaking, Licensed Life & Health..., Conflict Resolution, Oral & Written..., Salesforce.com, Persuasive Presentations, Contract Negotiation, Insurance, Coaching, Microsoft Office, Process Improvement, Account Management, Microsoft Excel, Claim, Dental Insurance, PowerPoint, Open Enrollment, Life Insurance, HIPAA, Human Resources
Education
Penn State University 2004 — 2007
Bachelor of Arts (B.A.), Communication Arts and Sciences
United Concordia November 1995 - Present
United Concordia Dental November 1995 - Present
Skills
Insurance, Health Insurance, Healthcare, Customer Service, Employee Benefits, Team Building, HIPAA, Claim, Medicare, Dentistry, Managed Care, Process Improvement, Analysis, Healthcare Information..., Project Management
Education
Shippensburg University of Pennsylvania 1980 — 1984
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Shippensburg University of Pennsylvania 1980 — 1984
Bachelor of Arts (B.A.), Writing, General
Orthopedic Institute of Pennsylvania May 2014 - Present
United Concordia May 1987 - April 2012
Dr. John Zeigler August 1983 - March 1987
Skills
Microsoft Office, PowerPoint, Microsoft Word, Research, Microsoft Excel, Customer Service, Teamwork, English, Community Outreach, Psychology
Education
McCann School of Business and Technology 2013 — 2014
Diploma/AAPC and CBCS certificqation, Medical billing and coding, GPA 3.4 / Perfect attendance
United Concordia February 2006 - Present
Holy Spirit Hospital June 2004 - February 2006
Skills
Research, Customer Service, Customer Satisfaction, Collaboration, HIPAA, Administrative..., Software Documentation, Data Analysis, Data Entry, Call Centers, Training, Process Improvement, Outlook, Claim, Insurance, Access, Brokers
Education
Penn State University 2001 — 2005
Bachelor of Arts (BA), History
Red Land High School 1997 — 2001
Cresscare Medical February 2014 - Present
Delta Dental January 2013 - March 2013
United Concordia November 2008 - July 2012
Education
San Jose State University 2013 — 2015
Master's degree, Library and Information Science
Messiah College 2003 — 2007
Bachelor's degree, German Studies