Experience
Brightstar Corp.  March 2015 - Present
Delta Dental Insurance Company   August 2013 - March 2015
Verizon Wireless  February 2007 - July 2013

Skills
Process Improvement, Microsoft Excel, Microsoft Office, Invoicing, PowerPoint, Accounts Receivable, Outlook, Financial Reporting, Training, Account Reconciliation, Finance

Education
Keller Graduate School of Management of DeVry University   2010 — 2013
Master's degree, Finance, General

Fort Valley State University   2001 — 2006
BA, Accounting

Experience
Delta Dental Insurance Company   October 2013 - Present
Netflix  April 2013 - September 2013
Stream Global Services  May 2012 - April 2013

Skills
Friendly Personality, Hardwork, Overtime, Microsoft Excel, Microsoft Office, Customer Service, Customer Satisfaction, Technical Support, Bilingual, Romanian

Education
Westwood College-South Bay   2008 — 2010
Associate of Science (A.S.), Graphic Design and Multimedia

Las Flores High School   1999 — 2001
High School Diploma, General

Experience
Bare Escentuals  April 2014 - November 2014
UC Berkeley  November 2013 - April 2014
Apple  July 2013 - November 2013
UBM Tech  June 2011 - January 2013
Bank of the West  November 2011 - February 2012
University of California Office of the President  September 2010 - June 2011
Plan Elements   January 2010 - September 2010
Barclays  June 2008 - January 2009
Delta Dental Insurance Company   January 2008 - June 2008
Berkeley Lab  February 2007 - November 2007

Skills
SDLC, Business Analysis, Project Management, Requirements Analysis, Scrum, Software Development, Requirements Gathering, Software Project..., Data Integration, Management, Consulting, Integration, Business Intelligence, SQL, SharePoint, Data Analysis, UML, Business Requirements, Architecture, Strategy, Requirements Management, Data Mapping, RUP, Agile, Waterfall, Oracle SQL, SQL Server, Wire Framing, RAD, Use Case Analysis, Agile Project Management, Business Process Design, Web Applications, Data Modeling, XML, Web Development, Business Process..., Change Management, PMO, HTML, Analysis, Business Process, Visio, User Interface Design, Database Design, Process Improvement, Team Management, Databases, MS Project, Vendor Management

Education
Pace University-Pleasantville/Briarcliff Campus   1995 — 1998
BS, Professional Computer Studies

Columbia University in the City of New York   1995 — 1996
Certificate Program, Computer Programming

Experience
Delta Dental Insurance Company   October 2009 - Present
Delta Dental  November 2009 - January 2013
Patches   1991 - 2009
Secret Garden Bakery   October 1999 - August 2000

Skills
Provider Relations,..., Weddings, Time Management, Catering, Health Insurance, Insurance, Sewing, Food, Employee Benefits, Interior Design, Team Building, Strategic Planning, Customer Service, Marketing, Sales, Process Improvement, HIPAA, Healthcare, HMO, Business Analysis, Managed Care, Medicaid, Microsoft Office, Dentistry, PPO, Management, Account Management

Education
Brookhaven Community College   1984 — 1986
Business Administration and Management, General

Aims Community College

Experience
American Healthcare  February 2012 - January 2014
Self Employed  2010 - 2012
Lionakis  2008 - 2010
Global Secure Corporation   2007 - 2008
Delta Dental Insurance Company   2003 - 2006
Western Blue  2002 - 2003

Skills
Windows, Microsoft Exchange, Active Directory, Customer Service, Microsoft Office, Outlook, Windows 7, Windows Server, ShoreTel, Dameware, GoToAssist, RDP, Ghost Imaging, Cisco VPN, FTP, Antivirus, iPhone, Printers, Purchasing, Fax over IP, BMC Remedy, Track-It, VMware, Strategic Planning, Google Apps, Adobe Acrobat, Spam Filtering, Wireless Networking, Vendor Management, Hardware Support, GoDaddy, SharePoint

Education
MTI College   1999 — 2001

Experience
Summit Funding, Inc.   August 2013 - Present
J's Tax Services   December 2011 - Present
Delta Dental Insurance Company   March 2008 - October 2011
PetSmart  January 2005 - May 2007

Skills
Microsoft Office, Microsoft Excel, Insurance, QuickBooks, Data Entry, PowerPoint, Microsoft Word, Customer Service, Outlook, Financial Analysis

Education
American River College
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections

Experience
Mercer University  January 2011 - Present
Ebix  January 2011 - Present
Global Commerce Solutions   February 2010 - February 2011
Delta Dental Insurance Company   January 2001 - January 2010
Delta Dental Insurance Company   May 2003 - January 2006
Delta Dental Insurance Company   November 2003 - January 2005
Delta Dental Insurance Company   November 2001 - November 2003
The Scotsman Clothing store   January 1988 - January 2001
City of Hampton Public Schools   January 1994 - January 2000
Ferguson Enterprises  December 1998 - January 1999

Skills
HIPAA, Software Documentation, Training, Quality Assurance, SharePoint, Data Entry, Customer Service, Policy, Analysis, Call Centers, Management, Insurance, Human Resources, Claim, Outlook, Project Management, Telephone Skills, PowerPoint, Office Management, Budgets, Microsoft Office, Leadership, Microsoft Word, Microsoft Excel, Individual Counselling, Group Therapy, Mental Health Counseling, Mental Health, Teaching, Public Speaking, Sales

Education
Mercer University   2010 — 2013
MS, Mental Health Counseling

Strayer University   2005 — 2008
BA, Business Administration- Concentration Human Resources

Thomas Nelson Community College   1990 — 1993
A.A., Liberal Arts, Education

Experience
Shepherd Center  December 2014 - Present
Delta Dental Insurance Company   July 2014 - December 2014
CareCentrix  June 2012 - February 2014
First Advantage  April 2012 - June 2012
Kohl's Department Stores  June 2010 - December 2011
Eastwood Medical Center   May 2011 - July 2011

Skills
Medical Coding, Medical Terminology, Medical Records, ICD-9, HIPAA, Medical Billing, Data Entry, CPT, EHR, Medicare, EMR, HCPCS, Health Information...

Education
Florida Agricultural and Mechanical University   2006 — 2011
Bachelor of Science (BS), Health Information/Medical Records Administration/Administrator

Santa Fe Community College   2012 — 2012
Health IT Workforce Training Program, Practice Workflow and Information Management Redesign Specialist

Experience
Global Employment Solutions  January 2014 - Present
FaB Hair   January 2012 - Present
Delta Dental Insurance Company   August 2013 - December 2013

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Negotiation, Editing

Education
Atlanta Metropolitan College   2014 — 2016

Georgia Perimeter College   2008 — 2010

Experience
Delta Dental Insurance Company   September 2013 - Present
Custard Insurance Adjusters  February 2008 - March 2013
Gwinnett County Public Schools  February 2006 - January 2007
Learning Systems Institute  August 2003 - April 2005

Skills
Type 60 WPM, Organization, Writing, Microsoft Word, Microsoft Excel, Microsoft Access, PowerPoint, Filing, Online Research, Phone Etiquette, Cisco Technologies, Public Speaking, Speech Writing, Multi Tasking, Creative Problem Solving, Outlook, Insurance, Commercial Insurance, Property & Casualty..., Marketing, Claim, Claims Management, Creative Writing, Claims Handling, Claims Resolution, Data Entry, Editing

Education
Florida State University   2003 — 2005
Master's degree, English/Language Arts Teacher Education

The University of Georgia   2000 — 2003
Bachelor's degree, Consumer Journalism

Experience
Delta Dental Insurance Company   July 2014 - Present
Quest Diagnostics  May 2013 - August 2013
Gap Inc.  July 2012 - December 2012
ACS Healthcare Provider Solutions  2011 - 2012
Check Point  June 2007 - June 2009
Dollar Rent a Car  January 2006 - April 2006
Sierra Sunscreens   March 2004 - May 2005
Northern California Orthopedics   March 2003 - March 2004

Skills
Outlook, Microsoft Word, Microsoft Excel, Internet Explorer, CRM, Call Center, Call Logging, Customer Service, Customer Satisfaction, Healthcare, Medical Assisting, Medi-Cal, Medicare, Eligibility, Health Insurance, Medical Terminology, Call Centers

Education
Sierra College   2013 — 2014
Business

American River College   2009 — 2011
College Credit Courses, Business

Western Career College   2003 — 2004
Medical Assiting Certification, Medical Assisting

Experience
Self Employed  April 1992 - Present
Delta Dental Insurance Company   December 2009 - February 2014
Smile Brands Inc.  July 2003 - December 2009

Education
LeTourneau University   1989 — 1991

University of North Texas   1984 — 1988

Experience
Mosaic Sales Solutions  September 2015 - Present
RedPeg Marketing  November 2014 - Present
Authentic Agency  November 2014 - Present
MovingFroGreatness   April 2014 - Present
Victory Marketing Solutions   January 2014 - Present
Attack!  January 2014 - Present
Bai Brands  March 2014 - Present
ATN Promo  January 2014 - Present
Mosaic Sales Solutions  January 2014 - Present
Delta Dental Insurance Company   October 2013 - March 2014

Skills
Online Gaming, Brand Ambassadorship, Google+, Google Maps, Customer Service, Customer Satisfaction, Xbox 360, Marketing Strategy, Video Conferencing, Information Technology, Google Apps, Web Video, Google Docs, Video Games, Management, Networking, Event Planning, Social Networking, Social Media Marketing, Technology, Marketing, Playstation, Event Management, Mobile Applications, Microsoft Word, Brand Ambassadors, Lotus Notes, Call Center, Underwriting, Computer Hardware, General Insurance, Insurance, Commercial Lines, Claim Investigation, customer resolution, Claim, Claims Handling, Property & Casualty..., Claims Resolution, Commercial Insurance, Claims Management, Health Insurance, Liability, Brand Awareness, manag, Promotions

Education
Laney Colege   2015 — 2016
Marketing and Sales

INSTITUTE OF TECHNOLOGY   2013 — 2014
Medical Billing and Coding

CSU Sacramento   2005 — 2007
Marketing

U.C Berkeley   2000 — 2005
Small Business Administration/Management

Experience
Delta Dental Insurance Company   June 2014 - Present

Skills
Management, Graphic Design, Accounting, Customer Service, Healthcare Management, Strategic Planning, Budgets, Web Design, Information Technology, Organization, Marketing, Construction, Microsoft Word, Microsoft Office, Microsoft Excel

Education
UOP, School of Dentistry   1994 — 1997
DDS, Dentistry

California State University-Sacramento   1988 — 1994
Bachelor of Arts (BA), Biological Sciences

Experience
Delta Dental Insurance Company   October 2012 - Present
UnitedHealth Group  November 2006 - October 2012
Cingular Wireless  October 2005 - November 2006
ABNB Federal Credit Union  August 2003 - April 2005
Sentara General Hospital   January 2001 - January 2001

Skills
Insurance, Customer Service, Health Insurance, Employee Benefits, Process Improvement, Underwriting, Outlook, Visio, Microsoft Excel, Call Centers, Access, Vendor Management, Claim, Microsoft Office, Business Analysis, Data Entry, Training, Software Documentation, Project Management, Microsoft Word

Education
Georgia Perimeter College
Business Administration

Virginia Commonwealth University

Experience
Aspen Dental Management Inc  December 2014 - Present
LPF Group   October 2012 - October 2014
Tufts University School of Dental Medicine  June 2005 - October 2012
DentaQuest  June 2003 - October 2012
Delta Dental Insurance Company   June 2003 - October 2012
Anthem  April 1999 - June 2003
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   February 1992 - November 1998

Skills
Dentistry, Network Development, Utilization Management, Provider Relations, Public Speaking, Insurance, Managed Care, Medicaid, Health Care Reform, Treatment, Employee Benefits, Change Management, Disability Insurance, Program Management, Long-term Care, Healthcare Information..., Healthcare Consulting, HIPAA, Medicine, Process Improvement, Healthcare, Data Analysis, Peer Mentoring, Credentialing, Surgery, Healthcare Industry, Public Health, Training, Leadership, Underwriting, Healthcare Management, Clinical Research, Provider Networks, Disease Management, Practice Management, EHR, Executive Management, Policy, Performance Improvement

Education
Texas A&M University System Health Science Center- Baylor College of Dentistry   1976 — 1980
DDS, Dental Surgery

Brigham Young University   1970 — 1976
BS, Zoology

Experience
Highmark Inc.  December 2014 - Present
Highmark Inc.  April 2013 - December 2014
Delta Dental Insurance Company   September 2010 - March 2013
HACC, Central Pennsylvania's Community College   April 2010 - December 2010
Delta Dental Insurance Company   July 2006 - September 2010

Skills
Adobe Acrobat, Captivate, Software Documentation, Technical Writing, Visio, Graphic Design, Leadership, Healthcare, Program Management, Strategic Planning, Process Improvement, Health Insurance, Customer Service

Education
Penn State University
Bachelor of Arts (B.A.), Letters, Arts, and Sciences

Harrisburg Area Community College
Associate of Arts (A.A.), Web Design and Development

Harrisburg Area Community College
Associate of Arts (A.A.), Busines Studies

Mechanicsburg Area High School

Experience
Asurion  August 2013 - Present
Meridian Ob Gyn and Associates   April 2008 - May 2009
Peachtree Spine Physicians  January 2007 - March 2008
Delta Dental Insurance Company   January 2004 - December 2006

Skills
PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Typing, Microsoft Excel, Medical Billing, Medical Manager

Education
AmeriTech College-Draper   2012 — 2014
Associate of Arts and Sciences (AAS), Billing and Coding

Sanford Brown   2009 — 2010
AA, Medical/Clinical Assistant

Experience
Dental Claims Specialist and Consulting   September 2014 - Present
Delta Dental Insurance Company   September 2013 - July 2014
Piedmont Healthcare  December 2012 - September 2013
Pooler Family Dental   January 2009 - December 2012
Family Dentistry  December 2004 - June 2008

Skills
Microsoft Office, Healthcare, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Hospitals, Outlook, Research, Healthcare Management, Public Speaking, Event Planning, Cpr Certified, CPR Certified, Sales, Strategic Planning

Education
Ashford University   2009 — 2011
Bachelor of Science (B.S.), Social Sciences/Education

Georgia Southern University   2005 — 2007

Experience
Delta Dental Insurance Company   July 2015 - Present
YP - Marketing Solutions (A Google Partner & Yahoo/Bing Strategic Ambassador)   March 2015 - July 2015
EMCO High Voltage Corporation  2009 - 2014
AAF Sacramento Advertising Club   2008 - 2009
Jackson Rancheria Casino and Hotel   2004 - 2009
Marketing by Design - Kim Bailey   1993 - 2004

Skills
Advertising, Marketing, Creative Strategy, Key Account Management, Marketing Strategy, CRM, Cross-functional Team..., Team Building, Direct Marketing, Email Marketing, Marketing Communications, Trade Shows, Strategic Thinking, Business Strategy, Public Relations, Management, Microsoft Office, Market Planning, Marketing Management, Brand Management, Product Marketing, Strategic Partnerships, Sales Management, Team Leadership, Lead Generation, Brand Development, Direct Mail, Multi-channel Marketing, Sales Process, Online Advertising, Strategic Planning, Account Management, Product Development, Casino, Hospitality, Gaming Industry, Social Media Marketing, Leadership, Database Marketing, Strategy, New Business Development, B2B Marketing, Customer Service, Online Marketing, Sales, Integrated Marketing, Digital Marketing, Creative Direction, Market Research, B2B

Education
Southern New Hampshire Univ. - MBA International Business - Internet Marketing
International Business - Internet Marketing/President's List and Dean's Academic Achievement Award

American Management Association, San Francisco, California   2014 — 2014
Certification, Mastering Data

Google   2014 — 2014
Google Certified

American Management Association, San Francisco, California   2013 — 2013
Certification, Advanced Sales Management

American Management Association, San Francisco, California   2012 — 2012
Certification, Strategic Marketing

Media Buyers Academy   2007 — 2007
Certification, Media Buying

Management Institute, San Francisco, California, 2006   2006 — 2006
Certification, Marketing Management Training

Element K   2004 — 2004
Certification, Adobe Software and Production Training / Creative Suite

University of Santa Cruz   1991 — 1993
Bachelor's Degree, Marketing

Mission College   1989 — 1991
Associate’s Degree, General Studies / Advertising

Experience
Delta Dental Insurance Company   March 2009 - Present
Brontes Technologies, A 3M Company  May 2008 - January 2009
Brontes Technologies, A 3M Company  March 2007 - May 2008

Skills
Dentistry, Product Development, Network Development, Provider Relations, Insurance, Managed Care, Customer Service, Claims Management, Claims Resolution, Training and Education, Management, Health Insurance, HIPAA, Medicare, Medicaid

Education
Forsyth School For Dental Hygiene

Northeastern University

Experience
Delta Dental Insurance Company   July 2015 - Present
Courtroom Sciences, Inc.   March 2014 - October 2014
Axis Sybron/Endo   November 2010 - January 2014
High Profile Staffing  April 2008 - October 2008
Cadbury Schweppes  November 1997 - September 2007

Skills
Sales, Trade Shows, Team Building, CRM, Event Planning, Sales Presentations, Marketing, Account Management, Advertising, Leadership, Management, Marketing Strategy, Product Launch, Sales Management, Sales Operations

Education
North Central Texas College

Experience
Tenet Healthcare  December 2014 - Present
Towers Watson's OneExchange  August 2014 - November 2014
Xerox  February 2014 - June 2014
Xerox  September 2012 - June 2014
Texas Health Medsynergies  2010 - 2012
Garland Independent School District  November 2005 - June 2010
Delta Dental Insurance Company   July 1994 - June 1995
Allstate  August 1985 - September 1993

Skills
Customer Service, Health Insurance, Microsoft Office, Microsoft Word, Supervision, Employee Benefits, Patient Support, Problem Solving, Multi Tasking, Data Management, Healthcare, Organization, Business Networking, Epic Systems, Team-oriented, Employee Relations, Employee Training, Managerial, Claims Handling, Fast Learner, Reliable, Self-driven, Property & Casualty..., Dental Insurance, Library Management, Recruiting, Outlook, Leadership, Medical Records, Coaching, Social Networking, Customer Satisfaction, Supervisory Skills, Account Management, Sales, Administration, Marketing, Public Speaking, Community Outreach, Event Planning, Entrepreneurship, Team Leadership, Training, Insurance, Access, Teamwork, Hiring, Program Management, Human Resources, Team Building

Education
Temple University   1979 — 1981
Bachelor of Business Administration (B.B.A.), Marketing

Ohio University   1977 — 1979

Rancocas Valley Regional High School

Experience
Delta Dental Insurance Company   May 2014 - Present
Nationwide Building Society  October 2010 - April 2014
Tata Consultancy Services  July 2007 - April 2014
Mount Sinai Health System  July 2007 - September 2010
Siam Commercial Bank  May 2005 - June 2007

Skills
Data Warehousing, Informatica, Business Intelligence, Oracle, Microsoft SQL Server, Data Migration, SSIS, Business Objects Data..., BODS, TFS, SDS, ETL Tools, SAP Data Services, Unix Shell Scripting, PL/SQL, Quality Center, ClearCase, SQL DB2, HP Quality Center, Shell Scripting, ETL

Education
Jawaharlal Nehru Technological University   2001 — 2005
Bachelor of Technology (BTech), Computer Software Engineering

Experience
Standard Insurance Company  2012 - Present
Mastercare Solutions, Inc.   2008 - 2011
Humana  2008 - 2008
Delta Dental Insurance Company   2007 - 2008
Questops   2000 - 2006
GE Financial Assurance  1999 - 2000
United State Life Insurance Company, An American General Company   1997 - 1999
Health Net  1996 - 1997
Unum  1993 - 1996
Cigna  1988 - 1993

Skills
Leadership, Insurance, Training, Management, Employee Benefits, Sales, CRM, Marketing, Negotiation, Marketing Strategy, Life Insurance, Brokers, Underwriting, Strategic Planning, Health Savings Accounts, Health Insurance, Disability Insurance, Benefits Administration

Education
America's Health Insurance Plans (AHIP)
Long-Term Care Professional (LTCP)

International Foundation of Employee Benefit Plans/Wharton School of the University of Pennsylvania   1993 — 1995
Certificate Employee Benefit Specialist (CEBS)

The American College   1993 — 1995
Charter Life Underwriter (CLU)

The American College   1993 — 1995
Charter Financial Consultant (ChFC)

California State University-Fullerton
BA, Business Administration - Finance

Experience
Lifespan  September 2015 - Present
Harvard T.H. Chan School of Public Health   May 2015 - Present
Delta Dental Insurance Company   March 2015 - Present
Providence College  March 2015 - Present
Providence College  2014 - Present
Providence College  2012 - Present
Camp Alvernia  2009 - 2013

Skills
Leadership, Public Speaking, Time Management, Social Media, Teamwork, People Skills, PowerPoint, Research, Microsoft Technologies, Social Networking, Customer Service, Healthcare, Health Insurance, Microsoft Excel, Microsoft Word, Photoshop, Event Planning

Education
Providence College   2012 — 2016
Pursuing Bachelor of Arts Degree, Health Policy Management & Bachelor of Science, Psychology, Health/Health Care Administration/Management, Psychology, Senior

Northport High School   2008 — 2012

Experience
Delta Dental Insurance Company   October 2013 - Present
Delta Dental Insurance Company   June 2013 - October 2013
Pappas Restaurants, Inc.   February 2008 - April 2013
Atlanta Beauty Depot   September 2006 - February 2012
Community Action Agency of New Haven  November 2004 - June 2006
Bally Total Fitness  June 2004 - December 2004

Skills
Customer Service, Microsoft Office, Microsoft Word, Outlook, Data Entry, Office Management, Time Management, Process Scheduler, Employee Relations, PowerPoint, Event Planning, Administrative..., Hospitality, Program Management, Administrative..., Social Media, Microsoft Excel, Inventory Management, Event Management, Team Building, Spanish, Oracle Applications, Ceridian Payroll System, Time & Attendance, Kronos Timekeeping, Workers Compensation, Labor Relations

Education
Penn State University   2015 — 2017
Bachelor's Degree, Labor Studies and Employee Relations

Tuskegee University   1999 — 2003
Psychology

Hamden High School   1996 — 1999
Diploma, General Studies

Experience
Blue Shield of California  March 2011 - Present
Delta Dental Insurance Company   April 2008 - February 2011
Charles Schwab  June 1999 - February 2008

Skills
SDLC, Software Project..., Vendor Management, Business Analysis, PMP, Program Management, Visio, Agile Methodologies, Requirements Analysis, MS Project, User Acceptance Testing, Integration, Process Improvement, PMO, Project Management, Business Intelligence, Business Requirements, Business Process..., Software Development, Cross-functional Team...

Education
Northwestern University   1991 — 1993
Master’s Degree, Cognitive Science, User Experience, Visual Design, 3.8

Rutgers University-New Brunswick   1989 — 1991
Master’s Degree, Computer Science, Expert Systems, 3.8

Rutgers University-New Brunswick   1985 — 1989
Bachelor’s Degree, Computer Science, 3.9

Experience
JPMorgan Chase & Co.   August 2015 - Present
nuTravel Technology Solutions  May 2014 - July 2015
Hughes Network Systems  December 2013 - April 2014
Delta Dental Insurance Company   April 2013 - November 2013
Wizard  February 2012 - March 2013
Humana  February 2011 - January 2012
Syntel Inc  August 2009 - November 2010

Skills
User Interface, AngularJS, Web Applications, HTML, CSS, JavaScript, Microsoft Office, Microsoft Excel, Management, Web Development, UI DEVELOPER, Customer Service, Mobile Applications, HTML5, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, User Experience, WordPress

Education
Northwestern Polytechnic University
Master's degree, Computer Science

Experience
Jaipur Rugs  September 2015 - Present
Delta Dental Insurance Company   May 2015 - September 2015
Neiman Marcus  September 2013 - May 2015
Hitachi Automotive Systems Americas, Inc.   May 2013 - August 2013
Georgia Tech Research Institute  January 2013 - May 2013
Hilton Garden Inn  September 2011 - December 2012
JC Penney  November 2008 - September 2011

Skills
Adobe Creative Suite, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Outlook, Critical Thinking, Social Media, Front Office, Sales, Marketing, Blogging, Instructional Design, WordPress, Dreamweaver, Web Design, Editing, HTML, Captivate, Social Networking, Technical Writing, Photoshop, Photography, Facebook, InDesign, Newsletters, Illustrator, Public Speaking, Copy Editing, Marketing Communications, Graphic Design, Event Planning

Education
Mercer University   2009 — 2013
Bachelor of Science (BS), Technical Communication

Experience
Delta Dental Insurance Company   September 2014 - Present
Macrotron Systems, Inc.   October 2013 - 2014
JAC Technology (Macrotron Systems Inc. business segment)   October 2013 - 2014
Systat Software Inc  December 2006 - October 2013
Fry's Electronics  December 2010 - December 2012
Nichols Research, Inc.   December 2005 - May 2006

Skills
Salesforce.com, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Macintosh Applications, HTML, Letterhead, A/R collections, Organized Multi-tasker, Committed to Customer..., Data Entry, 10 Key, Outlook, Sales, Cash Handling Experience, Price Quotes, Committed to work, Market Research, Social Networking, Teamwork, Data Analysis, Account Management, Social Media, Team Leadership, Customer Service, Marketing, Social Media Marketing, Research, Windows, Management, SugarCRM, Marketing Strategy, CRM, Retail, Public Speaking, Lead Generation, Fax

Education
De Anza College   2004 — 2013
Work in progress, Business Administration and Management, General

Newark Memorial High School   2000 — 2004
GED, High School Diploma

Experience
Delta Dental Insurance Company   September 2014 - April 2015
LinkedIn Via Universal protection Service   May 2013 - May 2014
Western Dental Company   January 2012 - September 2012
Oakland Ice Center Operated by Sharks   July 2011 - July 2012
Oakland City Dental   September 2011 - December 2011

Skills
Security, Security Clearance, Time Management, Leadership, Cpr Certified, Efficiency, Telephone Skills, Data Entry, Multi-line Phone, Corporate Security, Dependable Team Player, Critical Thinking, Microsoft Excel, First Aid, Microsoft Office, Appointment Scheduling, Dental Assisting, Patient Education, File Management, Policy, Administrative..., Human Resources, Dental Care, Multi Tasking, Filing, Dental Software, Communication, Digital Radiography, Nitrous Oxide, Endodontics, Knowledge Sharing, Surgery, Attention To Detail, Infection Control, Eaglesoft, Badge audits, Child care, CNA, Events, Event Planning, Supervising, Networking, Autism, Telephone Manner, Receptionist Duties, Organization, Transportation Planning, Administrative Work, Office Management, Training

Education
Heald College-Hayward   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Dental Assisting/Assistant

Experience
Delta Dental Insurance Company   March 2015 - Present
Family Dollar  December 2014 - February 2015
Macy's  April 2014 - November 2014
Sears Holdings Corporation  November 2013 - January 2014
Torrid  May 2013 - September 2013
The Limited  May 2013 - September 2013
Georgia Southern University  August 2009 - May 2013
Clayton County  May 2012 - August 2012
Student Media Group  August 2011 - May 2012

Skills
Foreign Languages, Teaching, Research, Higher Education, Editing, Public Speaking, Microsoft Office, PowerPoint, Curriculum Design, Social Media, Qualitative Research, Teamwork

Education
Southern New Hampshire University   2015 — 2015
Bachelor’s Degree, English Language and Literature, General

Georgia Southern University   2009 — 2015
Bachelor’s Degree, Spanish Language and Literature, 3.0

Oglethorpe University   2008 — 2008
International Relations and Affairs

Experience
Delta Dental Insurance Company   September 2015 - Present
Divine Events Co.   January 2007 - Present
Delta Dental Insurance Company   July 2010 - September 2015
Hut Villa Inc.   January 2012 - December 2012

Skills
Event Planning, Event Management, Live Events, Corporate Events, Coordinating Events, Event Producing, Events Coordination, Special Events..., Managing Events, Weddings, Wedding Planning, Birthday Parties, Birthday Celebrations, Bartending, Modeling, Wedding Management, Wedding Coordinating, Wedding Favours, Deejaying, Flowers, Floral Design, Centerpieces, Call Centers, Coordination, Private Events, Parties, Meeting Planning, Management, Entertainment, Social Media Marketing

Education
The University of Georgia   2015 — 2015
Project Management Fundamentals

Proviso West High School   1989 — 1993

Art Institute of Pittsburgh
Hotel and Restaurant Management

Experience
MetLife  January 2015 - Present
Delta Dental Insurance  November 2013 - Present
Delta Dental Insurance Company   August 2006 - November 2013
Mississippi Home Corporation  July 1998 - June 2006
Mississippi State Hospital  1995 - 1997
The Clarion-Ledger Newspaper   1994 - 1995
Jackson State University  1991 - 1995
The Jackson Advocate Newspaper   1994 - 1994

Skills
Web Content, Copywriting, Microsoft Office, Outlook, Public Relations, Strategic Planning, Corporate Communications, PowerPoint, Internal Communications, Adobe Acrobat, Program Management, Proposal Writing, SharePoint, Strategic Thinking, Event Planning, Instructor-led Training, Employee Benefits, Proofreading, Business Analysis, Visio, Leadership, Training, Newsletters, Editing, Content Management, Microsoft Excel, Presentation Development, E-Learning, Project Management, Technical Writing, Public Speaking, Health Insurance, Salesforce.com, Blogging, Insurance, Media Relations, Press Releases, Marketing Communications, Grant Writing, Microsoft Word, RFP, Copy Editing, Fundraising, Research, Creative Writing, Social Media, Project Planning, Customer Service, Email Marketing

Education
Mississippi College   1996 — 1998
Masters, Health Science

Jackson State University   1991 — 1995
Bachelors, Mass Communications

Experience
Delta Dental Insurance Company   2014 - Present
NCR Corporation  2014 - July 2014
Vesta Corporation  February 2013 - May 2014
Vesta Corporation  September 2012 - February 2013
Publix  August 2006 - September 2008
Travelers Life & Annuity  July 2001 - April 2003

Skills
Microsoft Office, Operations Management, Leadership, Organization, Strategic Planning, Management, Mergers & Acquisitions, Accounting, Analysis, Human Resources, Training, Recruiting, Time Management

Education
Lee University   1998 — 2001
Bachelor of Science (BS), Business Administration, Management and Operations

Experience
Sears Roebuck & Company  December 2008 - July 2011
Delta Dental Insurance Company   August 2007 - October 2008
Townsend Direct Inc.   June 2005 - August 2007
Starbucks  March 2003 - March 2005

Skills
Crisis Communications, Corporate Communications, Strategic Communications, Internal Communications, Editing, Marketing Communications, Speech Writing, Type 60/wpm, and fluent..., Customer Service, Sales, large call volumes and..., Computers, DOS, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Customer Retention, Telemarketing, Door to Door, Aggressive Marketing, Retail Sales

Education
California State University-Sacramento   2004 — 2006
Incomplete, Business Administration and Management, General

Ventura College   1998 — 2000
Associates of Arts, Liberal Arts and Sciences/Liberal Studies

Experience
Road to Recovery  July 2015 - Present
Delta Dental Insurance Company   September 2014 - Present
Baker Donelson  October 2013 - May 2014
HP Enterprise Services  July 2010 - October 2013
County Public School System   August 2005 - June 2009
Knox Financial Group   February 2003 - June 2005

Skills
Instructional Design, Corporate Training, Oral & Written..., Curriculum Development, Microsoft Applications, Team Building, Customer Service, Program Management, People Management, Project Management, Classroom Management, Administration, Microsoft Office, E-Learning, Classroom, Adult Education, Distance Learning, Coaching, Needs Analysis, Software Documentation, Technical Training, SAP Implementation, ERP, ADDIE, Learning Management..., Training & Development, Workshops, Instructional Technology, Educational Technology, Instructor-led Training, Management information..., Subject Matter Experts, Coaching and Mentorship, Business Operations, Acquisitions Support..., Human Resources, Public Speaking, Employee Training, Management, Leadership, Leadership Development, Process Improvement

Education
Capella University   2013 — 2015
Master's degree, Clinical Psychology

Morgan State University   2003 — 2005
Bachelors of Liberal Arts and Sciences, Psychology

University of Florida   2000 — 2002

Experience
Renaissance Dental  March 2012 - Present
CBA Blue/EBPA   2009 - March 2012
Delta Dental  1997 - 2007
Delta Dental Insurance Company   March 1997 - June 2006
Blues   1989 - 1992

Skills
Health Insurance, Employee Benefits, Insurance, Management, Sales, Training, Disability Insurance, Term Life Insurance, Health Savings Accounts, Sales Management, Brokers, Benefits Administration, Underwriting, Account Management, Healthcare, Dentistry, Workers Compensation, Life Insurance, HMO

Education
Eastern Kentucky University
BA, General Business

Experience
ADVANTIS Global Inc.  December 2014 - Present
Maxonic  July 2014 - October 2014
Delta Dental Insurance Company   February 2014 - April 2014
Alta Bates Summit Hospitial   February 2012 - April 2013
AIG  May 2008 - January 2011
AT&T  November 2006 - February 2008
Cingular  April 2006 - October 2006
UTStarcom  January 2006 - May 2006
Bank of America  June 2003 - December 2005
Fireman's Fund Insurance Company  October 2002 - March 2003

Skills
Windows XP, Technical Support, Help Desk Support, Hardware, Software,..., Servers, Hardware, Networking, Routers, Laptops, Printers, SCCM, Lotus Notes, Desktop Computers, Windows 7, Windows 8, Migration Projects, Windows 7 Migration, ePolicy Orchestrator, Office 2010, Mac OS, iPhone Support, Smartphones

Education
Certificaton Camp MicroSoft Training   2013 — 2013
MCTS, MCTS, SCCM

Heald College-Concord   2000 — 2000
MCSE+I, Microsoft Certified Systems Engineer, MCSE+I, MCP.

AC Tech Concord Ca.   1994 — 1995
Hardware, Software, Networking

Experience
Delta Dental of California  April 2015 - Present
Delta Dental of California  May 2011 - Present
Delta Dental of CA  June 2007 - July 2011
Delta Dental of California - Federal Government Programs   March 2006 - June 2007
Delta Dental Insurance Company   January 2005 - March 2006

Skills
Customer Service, SharePoint, Call Center, Quality Assurance, Process Improvement, Customer Satisfaction, Microsoft Excel, Coaching, Team Leadership, Employee Relations, Workforce Management, Team Building, Employee Training, Program Management, Performance Management, Insurance, Outlook, Leadership, Management, Time Management, Windows, Microsoft Word, Microsoft Office, PowerPoint, HIPAA, Claim, Policy, Interviews, Continuous Improvement, Call Centers, Communication, Training, Software Documentation, Hiring, Human Resources, Vendor Management, Visio, System Administration, Windows 7, Succession Planning, Workforce Planning, Workers Compensation, Disaster Recovery, IVR, Avaya, Leadership Development, Health Insurance, Project Management, Business Analysis

Education
American River College   2011 — 2013
Design Technology and Business Management

American River College   2011 — 2013
Real Estate

Sierra College   1998 — 2000
Architectural drafting

Cuesta College   1997 — 1998
Architectural drafting

Experience
California State University, East Bay  July 2015 - Present
Delta Dental Insurance Company   July 2014 - Present
Dentegra Insurance Company   July 2014 - Present
VR Public Relations   June 2013 - Present
Gap Inc./Old Navy   September 2013 - December 2013
Edelman  March 2012 - June 2013
NBCUniversal, Inc.   September 2011 - February 2012
City of Los Angeles  May 2011 - August 2011
BlackRock  2007 - 2011
National Association of REALTORS®  2009 - 2010

Skills
Digital Marketing, Social Media, Mobile Marketing, Real Estate, Social Media Marketing, Content Strategy, Marketing Strategy, Digital Media, New Business Development, Public Relations, Digital Strategy, Social Media Measurement, Microsoft Excel, New Media, Content Development, Blogging, Online Marketing, Press Releases, Copywriting, Marketing Communications, Facebook, Community Management, Media Relations, Mobile Devices, SEM, Strategic Communications, Social Networking, Integrated Marketing, B2B, Corporate Communications

Education
University of Southern California
Master of Communication Management

California State University-East Bay
Bachelor of Arts, Communication

Experience
Aurionpro Sena   October 2014 - Present
Delta Dental Insurance Company   July 2014 - September 2014
Cisco Systems  July 2013 - June 2014
Cisco Systems  June 2010 - July 2013
Cisco Systems  October 2008 - June 2011
Cisco Systems  July 2008 - September 2008
BEA Systems  March 2008 - May 2008
Workforce Logic, Inc. (On-site at Google)   December 2007 - March 2008
Synopsys  March 2005 - October 2007
NetIQ Corporation  May 2002 - March 2005

Skills
Cross-functional Team..., SDLC, Enterprise Software, Identity Management, Change Management, Program Management, Access, Business Process, Business Objects, SaaS, Business Analysis, Project Management, WebEx, Training, Siebel, Microsoft Excel, Visio, Software Documentation, Case Managment, Use Case Analysis, Documentum, Oracle E-Business Suite, Microsoft Word, PowerPoint, IAM, IT Project Lifecycle, Data Analysis, SharePoint, Master Data Management, IT Operations Management, TIBCO, PeopleSoft Financial, Click View, SAP ERP, Propel, BMC Remedy, SOX Compliancy, BOST, System Architecture, Oracle 11i, ATA, LDAP, cepm, OIM, OAM, Agile Methodologies, Scrum, Six Sigma, SERFF, HIOS

Education
San Jose State University   1999 — 2007

De Anza College   1998 — 2000

Experience
Delta Dental Insurance Company   May 2014 - Present
Cisco Systems  May 2004 - May 2014
Cisco  February 2000 - May 2004
Infosys  1998 - 2000
TCS  1997 - 1998

Skills
Leadership, Strategy, Management, Operations Management, SFDC, Big Data, Managed Services, ITIL, CRM, TQM, Business Process, Cross-functional Team..., Enterprise Software, SDLC, Outsourcing, Change Management, Quality Assurance, Scrum, Pega PRPC, Contract Management, Program Management, PMP, Business Analysis, IT Service Management, ETL, Vendor Management, Agile Methodologies, Offshore Outsourcing, Web Development, ERP, iRise, iOS, Mobile Applications

Education
Sri Venkateswara University   1995 — 1997
MBA, Finance

Jawaharlal Nehru Technological University   1991 — 1995
B.Tech, Electrical Engineering

Experience
eInfochips  October 2014 - Present
Delta Dental Insurance Company   April 2012 - June 2014
CalPERS  April 2008 - May 2012
IBM  August 2005 - April 2008
Pfizer  November 2002 - July 2005

Skills
Cloud Computing, DevOps, Amazon Web Services..., IT Infrastructure Design, IT Infrastructure..., MongoDB, Big Data, Weblogic Administration, Red Hat Linux, OpenStack, Jenkins, Chef

Education
Wayne State University   1998 — 2000
MS, Computer Engineering, 3.6 GPA

Gujarat University   1989 — 1995

Experience
Delta Dental Insurance Company   March 2015 - Present
Delta Dental of California  May 2003 - February 2015
Hewlett Packard  December 1977 - December 2002

Skills
Leadership, Process Improvement, Quality Assurance, Visio, Project Management, Business Process Mapping, Quality System, Process Engineering, Requirements Analysis, Quality Management, Claim, Business Process..., Six Sigma, Change Management, Software Documentation, Program Management, Auditing, Continuous Improvement, Training, Business Analysis, Call Centers, Team Building, Metrics, Root Cause Analysis

Education
De Anza College   1983 — 1985

Experience
AIA Benefits Resource Group  December 2014 - Present
Delta Dental Insurance Company   August 2014 - December 2014
Highmark  November 2008 - April 2014
Mercer  May 2006 - September 2008
HealthAmerica  2005 - 2006
Country Meadows  1998 - 2005
Dauphin Deposit Bank  1992 - 1998

Skills
Health Insurance, Account Management, Employee Benefits, Customer Service, Insurance, Healthcare, Disability Insurance, Medicare, Benefits Administration, Life Insurance, Managed Care, Health Savings Accounts, Brokers, Claim

Education
Elizabethtown College   2013 — 2015
Bachelor of Science (B.S.), Business Administration/Communication

Harrisburg Area Community College   2008 — 2010
Associates, Business

Experience
Delta Dental Insurance Company   April 2014 - Present
Jewish Family & Career Services  April 1997 - Present
Delta Dental Insurance Company   November 2006 - April 2014
Delta Dental Insurance Company   April 1999 - November 2006
Canada Life Assurance Company  November 1996 - March 1999
Broome-Tioga ARC   1994 - September 1996

Skills
Dental, Health Insurance, Employee Benefits, Insurance, Healthcare, Underwriting, Account Management, Benefits, Dentistry, Disability Insurance, Leadership, Open Enrollment, Claim, Outlook, Responsiveness, Training, Customer Service, Medicare, Microsoft Excel, Strategy, Benefits Administration, Health Savings Accounts, Management, Sales Management, Managed Care, New Business Development, Brokers, Workers Compensation, Negotiation, Long-term Care, Health Care Reform, Term Life Insurance, PPO, Life Insurance, HIPAA, Provider Relations, COBRA, Employee Relations, Customer Retention, HMO, Call Centers, Team Building, Healthcare Industry, Cold Calling, Medicaid, Health Policy, Employee Wellness..., Selling, Sales Presentations, Recruiting

Education
Binghamton University   1993 — 1995
BA, Psychology and Anthropology

Broome Community College   1990 — 1993
LAS, Liberal Arts

Experience
Sitel  August 2015 - Present
Sitel  August 2015 - Present
Delta Dental Insurance Company   December 2014 - August 2015
Statefarm  June 2014 - December 2014
Global Connection Inc. of America  2009 - 2014
J & J's Daycare   July 2008 - July 2009

Skills
Healthcare, Hospitals, Microsoft Word, Medical Terminology, Customer Service, PowerPoint, Data Entry, Coaching, Research, Team Building, Microsoft Excel, Microsoft Office, Outlook, Cpr Certified, Leadership

Education
Ashford University   2010 — 2012
Healthcare Admin

Georgia Perimeter College   2008 — 2010
In Progress, Nursing

Experience
Delta Dental Insurance Company   January 2008 - Present
ATC  March 2006 - July 2011

Skills
Access, Business Analysis, Claims Management, Claim, Customer Service, HIPAA, Employee Benefits, Insurance, Outlook

Education
Fort Valley State University

Experience
Anthem, Inc. / Empireblue   November 2006 - August 2015
Delta Dental Insurance Company   2003 - 2006
Thesco Benefits, LLC   1999 - 2003
UnitedHealth Group  1998 - 1998
Empire Blue Cross/Blue Shield  1995 - 1998
US Heathcare/ Aetna   1991 - 1994

Skills
Managed Care, Insurance, Health Insurance, Brokers, Life Insurance, Employee Benefits, Medicare, Underwriting, Health Savings Accounts, Disability Insurance, Sales, Term Life Insurance, Benefits Administration, Account Management

Education
Baruch College, City University of New York (CUNY)
Bachelor's degree, Business Administration and Management, General

Experience
Delta Dental Insurance Company   January 2012 - September 2013
Southern Maryland Electric Coop   April 2012 - December 2012
State government  June 2009 - April 2011
Johnson Controls  June 2007 - August 2009

Skills
HP-UX, AIX, SAN, Red Hat Linux, Netbackup

Education
DePaul University
Master, Computer Science

Keller Graduate School of Management of DeVry University
MBA

Experience
Blue Cross Blue Shield of Georgia, Inc.   March 1997 - Present
Delta Dental Insurance Company   1991 - 1997

Skills
Program Management, Leadership, Budgets, Team Building, Strategic Planning, Change Management, Accreditation, Contract Negotiation, Microsoft Office, Customer Service, Employee Relations, Insurance, Project Planning, Teaching, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Team Leadership, Outlook, Social Media, Cross-functional Team..., Vendor Management

Education
Mercer University - Stetson School of Business and Economics   1998 — 2000
M.S., Health Care Policy & Administration

University of South Carolina - The Moore School of Business   1986 — 1990
B.S. Business Administration, Marketing

The Johns Hopkins University - Carey Business School
AHIP Management Development Program

Experience
Delta Dental Insurance Company   November 2003 - Present
Delta Dental Insurance Company   November 2003 - February 2008

Skills
Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Coaching, PowerPoint, Microsoft Word, Team Building, Public Speaking, Marketing, Healthcare, Software Documentation, Claim, Event Planning, Outlook, Leadership, Data Entry, Insurance, Teamwork, Training, Human Resources, Nonprofits

Education
American Intercontinental University   2012 — 2012
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management

Herzing University-Atlanta   2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Christopher J. Kurimoto DDS   March 2014 - Present
Christopher J Kurimoto DDS   March 2014 - Present
Blue Hills Dental   March 2011 - March 2014
Delta Dental Insurance Company   January 2011 - March 2011
Lilian Ong DDS   October 2004 - January 2010
Gregory V. Chew   May 2001 - September 2004

Skills
Healthcare, Hospitals, Healthcare Management, Customer Service, Medical Terminology, Nursing, Microsoft Office, Patient Safety, Clinical Research, Cpr Certified, Microsoft Excel, Microsoft Word

Education
North-West College-West Covina   2000 — 2001
Dental Assisting/Assistant, A+

South Hills High   1997 — 2001
High School, General Studies

Experience
Dental Board of California  March 2015 - Present
Delta Dental Insurance Company   August 2014 - March 2015
California Department of Managed Health Care  May 2014 - July 2014
Paul K. Jo, DDS Inc.   December 2006 - May 2013
Various  August 2001 - November 2006

Skills
Dentistry, Restorative Dentistry, Healthcare Management, Pediatric Dentistry, Oral Surgery, Team Building, Periodontics

Education
University of the Pacific - McGeorge School of Law   2013 — 2016

University of California, Irvine - The Paul Merage School of Business   2002 — 2004
Master of Business Administration (MBA)

University of the Pacific, Arthur A. Dugoni School of Dentistry   1998 — 2001
Doctor of Dental Surgery (DDS)

University of California, Irvine   1994 — 1998
Bachelor of Science (BS), Biology/Biological Sciences, General

Experience
Freelance  January 2014 - Present
Delta Dental Insurance Company   July 2012 - November 2013
GKdirect ( a Subsidiary of G&K Services, Inc.)   July 2011 - July 2012
Manheim Georgia (Subsidiary of Cox Enterprises, Inc.)   June 2006 - July 2011
Hertz Rent-A-Car/Local Editions   August 2004 - December 2005
AmeriFleet Transportation  June 2002 - June 2003
Companies in the Metro Atlanta Area   July 1995 - June 2003
Fairington Elementary   August 1999 - April 2003
Meridian Medical Group  February 1998 - February 1999
Atlanta Casualty Insurance   April 1997 - February 1998

Skills
Organizational..., Deferred Compensation, Workforce Planning, Employee Engagement, Onboarding, HRIS, Talent Management, Human Resources, Coaching, Talent Acquisition, Employee Benefits, New Hire Orientations, Applicant Tracking..., Employee Training, Executive Search, FMLA, HR Consulting, Hiring, Job Descriptions, Leadership, Performance Appraisal, Training, Compensation, Career Development, College Recruiting, Strategy, Interviews, Temporary Placement, PeopleSoft, Job Analysis, Organizational..., Leadership Development, Screening, Employee Handbooks, Conflict Resolution, Organizational Design, HR Transformation, Employee Surveys

Education
Strayer University   2010 — 2013
Pursuing MBA, Human Resources Management; Organizational Development & Change

Brenau University   2000 — 2004
B.A., Human Resources Management

Experience
Aetna  March 2015 - Present
Hotel Whitcomb  January 2015 - Present
Delta Dental Insurance Company   April 2014 - October 2014
Conard House, Inc.   January 2014 - April 2014
Conard House, Inc.   December 2013 - January 2014
Hewlett-Packard  June 2012 - August 2012

Skills
underwriting, Microsoft Office, Data Entry, Dental Insurance, Outlook, Teaching, Management, Marketing, Training

Education
Goucher College   2009 — 2013
Bachelor of Arts (B.A.), Business Management

stuart hall

Experience
CMA Financial Services   January 2012 - Present
Delta Dental Insurance Company   September 2013 - August 2014
Novartis Vaccines and Diagnostics  January 1996 - February 2011
Chiron Corporation  January 1992 - January 1996

Skills
Pharmaceutical Industry, Microsoft Office, Microsoft Excel, GMP, Biotechnology, PowerPoint, Microsoft Word, Negotiation, Customer Service, Sop, Forecasting, SAP, FDA, Mac OS X, Asset Managment, Accruals, Community Outreach, Administrative..., Visio, Teamwork, Outlook, Training, Lotus Notes, OS X, Software Documentation, Management, Budgets, Administration

Education
Contra Costa College
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services

Experience
Xerox  December 2014 - Present
Delta Dental Insurance Company   October 2008 - December 2013

Skills
Insurance, Underwriting, Health Insurance, Claim, Employee Benefits, Managed Care, Management, Marketing, Property, Process Improvement, Strategic Planning, Leadership

Education
Georgia State University
Bachelor's degree, Risk Management

Experience
Deloitte  January 2014 - Present
Deloitte  January 2014 - Present
Delta Dental Insurance Company   July 2011 - December 2013
Deloitte  December 2010 - June 2011
Verizon Wireless  January 2009 - December 2010
The Hershey Company  March 2008 - January 2009
Infotech Enterprises IT Services Pvt Ltd ( Infotech IT )   June 2007 - February 2008

Education
Jawaharlal Nehru Technological University   2003 — 2007
Bachelor's degree, Electrical, Electronic and Communications Engineering Technology/Technician, First Class

Experience
Health Net  March 2012 - Present
Delta Dental Insurance Company   August 2007 - March 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java

Education
National University
Criminal Justice Administration

Experience
Delta Dental Insurance Company   2010 - Present
Delta Dental Insurance Company   2010 - Present
Bowne of Atlanta  January 2007 - March 2010

Skills
PeopleSoft, Microsoft Office, Oracle, Oracle Applications, Accounting, Accounts Payable, Accounts Receivable, General Ledger, Budgets, QuickBooks, Crystal Reports, Financial Accounting, Account Reconciliation, Bookkeeping, Small Business, Customer Service, Commissioning, Microsoft Excel, Managerial Finance, Health, HIPAA, Internet, Internal Audit, Invoicing, Key Account Management, Office Administration, Project Management, Social Networking, Quality Control, Quality Assurance, Risk Assessment, Typing, Windows

Education
Georgia State University   2012 — 2015
Master's degree, Health-care Management

Clark Atlanta University   2002 — 2006
Bachelor's degree, Accounting and Finance

Experience
Cigna  September 2012 - December 2014
Star HRG  January 2006 - January 2012
Delta Dental Insurance Company   January 1991 - January 2002
Phoenix College  January 1982 - January 1998
City of Glendale AZ  1989 - 1991
Segal Consulting  1989 - 1991
Equitable Life  1987 - 1989
John C. Lincoln Health Network  1982 - 1989
Maricopa Foundation   1985 - 1987
St. Joseph's Hospital and Medical Center   1982 - 1985

Skills
Classroom Instruction, Instructor-led Training, Underwriting, Health Insurance, Property & Casualty..., Management, Human Resources

Education
Alfred University
Bachelor of Arts (B.A.), French Language Teacher Education