Experience
Norwich University - School of Graduate and Continuing Studies   December 2013 - Present
Walt Disney Parks and Resorts Operations Training   January 2008 - Present
National HOSA, Inc. Board of Directors   January 2012 - January 2013
National HOSA  January 2011 - January 2012
TRI Leadership Resources, LLC  November 2009 - May 2011
Walt Disney World   March 2009 - June 2010
National HOSA  2010 - 2010
Walt Disney World   November 2006 - December 2007
Disney Institute  November 2005 - November 2006
Walt Disney World and Disney Cruise Line   June 2005 - November 2006

Skills
Microsoft Office, Mac OS X, SAP, PowerPoint, Coaching, Team Building, Staff Development, Training Facilitation, Public Speaking, Public Relations, Non-profit Leadership, Non-profit Volunteer, Script Editing, Instructor-led Training, Instructional Videos, Hosting Events, Strategic Communications, Corporate Communications, Professional Mentoring, Motivational Speaking, Highly motivated..., Interviewing Skills, Creative Solutions, iPad, Workbrain, Training Delivery, Training Programme..., Presentation Coaching, Presentation Development, Emotional Intelligence, Professional..., Team Leadership, Resume Writing, Brand Ambassadors, Office Management, Building Relationships, Relationship Management, Relationship Coach, SharePoint, Employee Recognition, Stage Management, Stage Direction, National Speaker, Engaging Public Speaker, Management Consulting, Program Evaluation, Blended Learning, Experiential Learning, Learning Management..., Training

Education
Norwich University   2011 — 2013
Master of Science, Organizational Leadership, Graduated with Honors (4.0)

The University of Texas at Austin   1997 — 2002
Bachelor, Communication Studies

Eisenhower High School   1994 — 1997
High School Diploma, Graduated Cum Laude with Honors

Experience
Walt Disney World   August 2015 - Present
Independent Bank  July 2014 - May 2015
Lutheran Social Services of Michigan  January 2013 - March 2015
Walt Disney World   January 2014 - May 2014
Dockside  April 2011 - December 2013

Skills
Customer Satisfaction, Leadership, Time Management, Public Speaking, Conflict Resolution, Microsoft Excel, Organization, Teamwork, Cash Handling Experience, Social Networking, Travel Planning, Customer Service, Research

Education
Northwood University   2011 — 2015
Bachelor's Degree, Business Administration and Management

Experience
Gear Up Stunts, LLC   September 2009 - Present
Screen Actors Guild  November 2008 - Present
Freelance Motion Pictures and Television  December 2010 - Present
Walt Disney World   January 2003 - September 2010
Disney College Program  2003 - 2007

Skills
Stunts, Motion Picture..., Film, Screenwriter, Rappelling, Television, Commercials, Entertainment, Feature Films, Acting, Short Films, Comedy, Independent Film, Final Draft, Pre-production, Producing, Post Production, Film Production, Production Managment, Casting, Video, Directing, Screenwriting, Drama, Video Production, Theatre, Cinematography, Camera, Film Editing, Final Cut Studio, Festivals, Scripting, Special Effects, Video Editing, Performing Arts, Media Production, Documentaries, Videography, Reality, Lighting, Voice Over, Production Management

Education
Northwestern State University   2003 — 2007
Bachelor of Science, Business Administration, Performing Arts

Experience
Walt Disney World   January 2015 - Present
Macy's  November 2014 - January 2015
Applebee's  May 2013 - September 2014
Operation Breakthrough  May 2014 - August 2014
Cook Shack Cafe   May 2010 - May 2013
Applebee's  August 2010 - August 2012

Skills
Time Management, Hospitality, Customer Service, Microsoft Word, PowerPoint, Positive Team Player, Team Leadership, Social Media, Event Planning

Education
Northwest Missouri State University   2012 — 2016
Bachelor of Science (BS), Business Management and Marketing

St. Teresa's Academy   2008 — 2012
High School Diploma

Experience
Lori's Gifts  July 2011 - December 2012
Aetna  August 1986 - August 1988
Barnett Bank  August 1984 - August 1986
Citizens Savings and Loan   August 1982 - July 1984
AMC Theatres  June 1981 - August 1982
Walt Disney World   June 1980 - January 1981

Skills
Visual Merchandising, Store Management, Merchandising, Loss Prevention, Inventory Management, Fashion, POS, Sales, Social Networking, Time Management, Microsoft Word

Education
University of South Florida
Bachelor’s Degree, Theatre arts

Northwestern State University   1979 — 1980
Interior Design

University of South Florida
B.A. Theatre Arts

Experience
Acclaim Talent/Cubic Applications   January 2005 - Present
Walt Disney World   February 1997 - February 2003
Walt Disney World   February 1997 - February 2003

Skills
Actor, Singer/Songwriter, Dancer, Disney, Entertainment, Musical Theatre, Theatre, Stage, Stage Management, Theatrical Production, Comedy, Casting, Stage Lighting, Set Design, Production Managment, Character Animation, Theme Parks, Performing, Improvisation, Travel Planning, Entertainment Industry, Acting, Performing Arts, Improvisational Comedy, Film

Education
Northwestern State University   1996 — 1996
Bachelor's degree, Vocal Music Education

University of Louisiana at Monroe   1988 — 1993
Bachelor, Vocal Music Education

University of Louisiana at Monroe   1988 — 1993
Bachelor of Vocal Music Education, Music Teacher Education

Experience
Lipman Brothers / R.S. Lipman Company   August 2014 - Present
Jumpstart Agency   June 2014 - Present
Jodie Yanez Illustrations   April 2014 - Present
Arbys  August 2005 - January 2013
Walt Disney World   January 2012 - August 2012

Skills
Illustration, Zbrush, Photoshop, Drawing, Leadership, Management, Art, Storyboarding, Illustrator, Graphics, Vector Illustration, Adobe Creative Suite, Digital Illustration, Graphic Design, InDesign, Mac, Logo Design

Education
Nossi College of Art   2010 — 2014
Bachelor of Graphic Arts, Illustration

Experience
Shawnee Mission Theatre in the Park   July 2015 - August 2015
Walt Disney World   January 2015 - June 2015
Starlight Theatre  June 2014 - July 2014
Walt Disney World   August 2013 - January 2014

Skills
Acting, Theatre, Musical Theatre, Group Work, Passionate, Guest Service, Courtesy, Efficiency, Highly detail oriented, Highly responsible, Time Management, Learning Quickly, Service Recovery, Microsoft Word, PowerPoint, Microsoft Excel, Social Media, French, Singing, Puppeteering, Public Speaking, Microsoft Office, Performing Arts

Education
Northwestern University   2015 — 2016
Master of Science, Leadership for Creative Enterprises

Northwestern University   2011 — 2014
Bachelor of Arts (BA), Theatre

Experience
Citi (Randstad)   April 2014 - Present
USAA (Contractor)   January 2013 - April 2014
Verizon FiOs  May 2012 - January 2013
Walt Disney World   August 2009 - May 2012
Ross Stores, Inc.   August 2011 - December 2011
Papoulis   November 2006 - February 2007

Skills
VPN, Windows 7, Windows Server, XP, Windows XP Pro, Microsoft Office Xp, XP/Vista/7, Troubleshooting, Active Directory, Software Installation, Help Desk Support, Hardware, FiOS, iOS, Apple, Apple Safari

Education
Valencia College   2009 — 2010
Liberal Arts and Sciences/Liberal Studies

Northwest Vista College   2008 — 2009
Drama/Theatre Arts and Stagecraft

Tom c clark hs   2004 — 2008
High School

Experience
Walt Disney World   April 2010 - Present
Fays Day Care   February 2003 - February 2010
Cedar Point  May 2003 - October 2003

Skills
Microsoft Word, Customer Service, Cash Flow, Childcare, Child Development, Microsoft Excel, Hospitality Industry, Microsoft Office, Tourism

Education
Northwestern State University   1999 — 2007
Bachelor of Applied Science (BASc), Hospitality and Recreation Marketing Operations

Experience
SoftRock  October 2013 - Present
Florida Hospital  February 2012 - September 2013
Walt Disney World   October 2009 - January 2012

Skills
Social Media, Social Networking, Social Entrepreneurship, Recruiting, Hiring Practices, Strategic Hiring, Sales Management, Microsoft Office, Hiring Employees, Management, Interviews, Screening, Time Management, Sales, Social Media Marketing, Hiring, Leadership, Customer Service, Marketing

Education
Northwestern University   2005 — 2009
Bachelor's degree, Mass Communication/Media Studies

Experience
Walt Disney World   June 2012 - Present
Qdoba Restaurant Corporation  February 2011 - May 2012

Skills
Inventory Management, Time Management, Customer Service, Microsoft Excel, Retail, PowerPoint, Microsoft Word, Microsoft Office, Customer Satisfaction, Leadership, Hospitality, Budgets, Forecasting, Inventory Control, Food & Beverage

Education
Northwood University   2008 — 2012
Bachelor of Business Administration (BBA), Accounting

Experience
Walt Disney World   August 2008 - Present
Theatre South   2010 - Present
Levy Restaurants  June 2012 - February 2013

Skills
Intrapersonal Relations, Works well with a Team..., Positive and Excellent..., Takes Pride in Company..., Public Speaking, Leadership, Goal-Oriented and..., Problem Solving or..., Theatre, Entertainment, Customer Service, Public Relations, Musical Theatre, Team Building, Performing Arts, Event Planning

Education
Northwood University   2005 — 2010
BS, Business Management

Experience
VML  September 2012 - Present
VML  March 2007 - September 2012
Bernstein-Rein Advertising  August 2005 - March 2007
Bernstein-Rein Advertising  May 2003 - July 2005
Walt Disney World   May 2000 - August 2000

Skills
Interactive Marketing, Integrated Marketing, Digital Strategy, Emerging Media, New Media, Creative Strategy, Digital Marketing, Advertising, Strategy, Mobile Marketing, Public Relations, Marketing, Direct Marketing, Online Advertising, Media Planning

Education
Northwest Missouri State University   1999 — 2003
Bachelor of Science (B.S.), Public Relations, 3.8

Experience
North Country Resort Management   May 2012 - Present
Northwood University  August 2012 - May 2015
Northwood University  October 2014 - April 2015
Midland Community Tennis Center  December 2014 - February 2015
Northwood University  March 2014 - February 2015
Northwood University  May 2014 - August 2014
SpringHill Suites by Marriott  April 2014 - August 2014
Walt Disney World   August 2013 - January 2014
Country Cleaning   May 2007 - August 2013

Skills
Organization, Leadership, Microsoft Office, Customer Service, Social Media, Reliable, Adaptable & a quick..., Time Management, Hospitality, Event Planning, Teamwork, PowerPoint, Customer Satisfaction, Microsoft Word, Event Management, Social Networking, Microsoft Excel, Public Speaking, Management, Facebook, Marketing, Communication

Education
Northwood University   2011 — 2015
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management

Cheboygan Area High School   2007 — 2011
High School Diploma

Experience
Purpose Driven Jewelry   April 2014 - Present
Michaels Arts and Crafts  November 2013 - Present
Holy Family Catholic Church  October 2013 - Present
oDesk  September 2013 - Present
Walt Disney World   January 2013 - August 2013
HOLY FAMILY CATHOLIC CHURCH  September 2008 - December 2012
KNIGHTS OF COLUMBUS-SQUIRE ROSES   September 2006 - July 2012
Youthful Diversons   December 2009 - December 2011

Skills
Self-motivated Team..., Highly Reliable, Flexibility, Learning Quickly, Organization, Creative Problem Solving, Follow Directions, Close Attention to..., Communication Skills

Education
Northern Virginia Community College   2012 — 2015
Associate of Science (A.S.), Engineering, Business Administration

Forest Park Senior High School   2008 — 2012
Advanced Studies Diploma

Experience
Northwood University  December 2013 - Present
Amelia's Cookies   December 2011 - Present
Walt Disney World   January 2015 - June 2015
Walt Disney World   January 2015 - June 2015
ESPN Wide World of Sports Complex  January 2015 - April 2015
Old Town Gym   August 2012 - August 2013

Skills
Customer Service, Culinary Skills, Childcare, Hospitality Management, Hospitality Industry, Hospitality, Food & Beverage, Time Management, Food, Cooking, Teamwork, Microsoft Excel

Education
Northwood University   2013 — 2017
Hospitality Management, Hospitality Management

Experience
Natchitoches Regional Medical Center  April 2014 - Present
Natchitoches Medical Specialists   June 2013 - April 2014
IHOP  March 2013 - June 2013
Northwestern State University  August 2010 - May 2013
Self -Employed  August 2007 - August 2010
Walt Disney World   December 2002 - January 2004

Skills
ACLS, PALS, Critical Care, Mental Health, Medical-Surgical, Quality Patient Care, Leadership, Critical Thinking, Healthcare, Patient Safety, Patient Education, Customer Service, Strategic Planning, Cpr Certified, Public Relations, Public Speaking, Research, Nursing, ICU, Hospitals, BLS, Acute Care

Education
Northwestern State University   2010 — 2013
Associate of Science (A.S.), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing

Experience
Radio Disney  July 2011 - Present
KXCV   August 2011 - December 2011
KZLX  August 2011 - December 2011
Walt Disney World   January 2010 - August 2011

Education
Northwest Missouri State University   2007 — 2012
B.A., Broadcasting

Experience
Walt Disney World   March 2014 - Present
Walmart  March 2012 - June 2012
Walmart  June 2009 - December 2009

Education
Valencia College   2011 — 2015

Northwest Florida State College   2010 — 2011

Experience
SmithBucklin  July 2014 - Present
SmithBucklin  July 2013 - July 2014
SmithBucklin  February 2012 - July 2013
MMPI  April 2011 - February 2012
Northwestern University  January 2010 - April 2011
Walt Disney World   October 2007 - April 2009

Skills
Sponsorship, Event Planning, Event Management, Fundraising, Social Media, Non-profits, Volunteer Management, Meeting Planning, Microsoft Office, Public Relations, Marketing, Facebook, Public Speaking, Customer Service, Social Media Marketing, PowerPoint, Corporate Events, Editing

Education
University of Illinois at Urbana-Champaign   2001 — 2005
Bachelor of Arts (B.A.), English and Professional Writing

Northwestern University
Certification, Museum Management

Experience
National Restaurant Association  March 2010 - Present
Shawmut Design & Construction  July 2007 - November 2009
Walt Disney World   October 1998 - June 2007
PepsiCo  April 1992 - November 1998
Kraft Foods  1987 - 1992
Procter & Gamble  1984 - 1987

Skills
Financial Modeling, Forecasting, Accounting, Financial Analysis, Strategic Planning, Budgets, Analysis, Strategic Financial..., Finance, Variance Analysis, Human Resources, Process Improvement, Financial Reporting, Managerial Finance, Leadership, New Business Development, Project Planning

Education
Northwestern University - Kellogg School of Management   1982 — 1984
MBA

Northwestern University   1978 — 1982
BA

Experience
W Hotels / Bliss Spa   2009 - Present
Starwood Hotels & Resorts Worldwide, Inc.   2008 - 2012
W Fort Lauderdale  2008 - 2012
Walt Disney World   January 2006 - June 2008

Skills
Resorts, Spa, Hotels, Hospitality, Customer Relations, Retail, Marketing Strategy, Event Planning, Fitness, Wellness, Public Speaking, Health, Pre-opening, Event Management, Coaching, Spa Management, Promotions, Forecasting, Strategic Planning, Customer Service, Negotiation, Training, Hospitality Industry, Sales

Education
Northwestern State University

Experience
Stan Hywet Hall & Gardens  October 2009 - Present
Fireside Interiors   January 2008 - September 2009
The Coca-Cola Company  July 2004 - December 2007
Walt Disney World   2003 - 2004
Walt Disney World   2001 - 2003
Walt Disney World   1999 - 2001
Walt Disney World   1995 - 1999

Skills
Retail, Product Development, Event Management, Marketing Communications, Leadership, Strategic Vision, Operations Management, Team Leadership, Strategic Planning, Budgets, Event Planning, Customer Service, Public Relations, Marketing Strategy, Staff Development, Merchandising, Sales, Public Speaking, Nonprofits, Fundraising, Brand Management, Volunteer Management, Social Media

Education
Northwood University   1974 — 1978
BBA & AA, Fashion

Experience
Walt Disney World   December 2012 - Present
Raytheon Training   August 1995 - June 2000
Kmart International Headquarters  April 1993 - June 1995

Skills
Public Speaking, Coaching, Team Building, Customer Service, Photography, Marketing, Leadership, Microsoft Office, Time Management, Advertising, Training, Social Media, Social Networking, Event Planning, Event Management, Hospitality

Education
Northern Michigan University   1988 — 1993
BA, International Communications

Universidad Iberoamericana, Ciudad de México   1992 — 1992
Summer Program, Mexican Media

WALT DISNEY WORLD College Program   1991 — 1992
Mousters, Multimedia/Communications

Marian High School   1984 — 1988

Experience
Walt Disney World   August 2014 - January 2015
Johnny Rockets  December 2011 - July 2014
Sea world  October 2009 - June 2010
Nikki's dance studio   October 2007 - July 2009
Cox Radio  May 2008 - December 2008

Skills
Theatrical Production, Theatre, Theme Parks, People Skills, Engaging People, Musical Theatre, Food & Beverage, Food Industry, Waiting, Stage Management, Dance, Social Networking, Entertainment, Dance Education, Performing Arts, Event Management, Event Planning, Acting, Facebook

Education
Texas State University   2011 — 2014
Bachelor of Fine Arts (BFA), Theatre/Theater

Northwest Vista College   2008 — 2011
transfer, Mass Communication/Media Studies

Experience
The Painted Turtle  January 2013 - Present
The Painted Turtle  May 2007 - January 2013
The Painted Turtle  October 2003 - May 2007
DFY-IT, Drug Free Youth In Town   October 2000 - May 2003
Camp Boggy Creek  May 1998 - October 2000
Gotta Dance Studios   January 1998 - May 1998
Walt Disney World   May 1997 - August 1997

Skills
Fundraising, Nonprofits, Volunteer Management, Program Development, Community Outreach, Public Speaking, Event Planning, Social Media, Teaching, Facebook, Hospitals, Recruiting

Education
University of Florida   1996 — 1998
Bachelor of Arts (BA), Theater and Dance

Northwest Florida State College   1993 — 1995
Associate of Arts (AA), Performing Arts

Experience
Send Out Cards  October 2007 - Present
Heartland Payment Systems  2011 - 2012
Neighborhood Communications   2010 - 2011
Vacation Together   April 2006 - September 2008
Infiniti, Ionics and YPB&R Advertsing   June 2003 - December 2005
Departures Travel/Canterbury Travel   October 1986 - March 2003
TravelEgg   2003 - 2003
Marketing Facilitator, Mapsterpieces, History Makers   November 1980 - February 1988
Walt Disney World   1972 - 1979
United States Peace Corps  1969 - 1972

Skills
Sales, Marketing, Customer Service, Leadership, Photography, Coaching, Event Planning, Direct Sales, Copywriting, Product Development, Team Building, Time Management, Business Development, Event Management, Selling, Sales Management, Small Business, Hotels, Online Advertising, New Business Development, Social Networking, Cold Calling, Networking, Strategic Planning, Public Relations, B2B, Editing, Customer Satisfaction, Retail, Public Speaking, Email Marketing, Microsoft Word, Account Management, Hospitality, Sales Operations, Marketing Communications, Outlook, Negotiation, Marketing Strategy

Education
Northwestern University
BS Degree, Communications

Experience
Wyndham Vacation Ownership  September 2015 - Present
Wyndham Vacation Ownership  February 2014 - September 2015
Walt Disney World   December 2006 - May 2014
Everest University-South Orlando Campus  March 2013 - February 2014
Everest University-South Orlando Campus  November 2007 - September 2013
Arabian Nights   October 2011 - February 2012
NASCAR  December 2006 - March 2007
American Campus Communities  April 2004 - December 2006

Skills
Microsoft Word, Analysis, Accounting, Access, Outlook, Microsoft Excel, PowerPoint, Customer Service, Admissions, Leadership, Time Management, Software Documentation, Accounts Payable, Public Speaking, Management, QuickBooks, Customer Satisfaction, Accounts Receivable

Education
Nova Southeastern University   2008 — 2011
Masters, International Business Administration

University of Central Florida - College of Business Administration   2002 — 2006
Bachelors of Science, Accounting, International Business

Experience
SMG Worldwide Entertainment & Convention Venue Management  September 2013 - June 2014
Rockford Area Convention & Visitors Bureau  July 2011 - August 2013
Independent Business Management Professional   December 2008 - January 2011
C.M. Enterprises   October 2005 - June 2010
Orlando Magic  July 2003 - October 2005
Walt Disney World® Parks & Resorts   March 2000 - July 2003
Walt Disney World   June 1999 - March 2000
Walt Disney World   December 1998 - June 1999

Skills
Advertising, Brand Management, Public Relations, Market Research, Sales, Website Development, Graphic Design, Microsoft Office, Marketing, Creative Direction, Sponsorship, Hospitality Industry, Tourism, Multimedia, Strategic Planning, Photoshop, Illustrator, InDesign, CRM, Media Relations, Budgets, Leadership, Training, Customer Service, Management, Copywriting, Marketing Strategy, Integrated Marketing, Marketing Communications, Email Marketing, Social Media Marketing, Social Media, Facebook, Event Management

Education
Northwestern University - Kellogg School of Management   2008 — 2008
Executive Training Program, High Growth Entrepreneurship Development

Stanford University Graduate School of Business   2007 — 2007
Executive Training Program, Business Opportunities Program

University of Illinois at Urbana-Champaign   1994 — 1998
Bachelor of Science, Advertising/Marketing

Experience
Coach  February 2014 - Present
Bath & Body Works  September 2006 - February 2014
Bath & Body Works  February 2000 - September 2006
Walt Disney World   August 1995 - January 1996

Skills
Store Management, Visual Merchandising, Loss Prevention, Merchandising, Store Operations, Retail, Retail Sales, Driving Results, Inventory Management, New Store Openings, Sales, Fashion, Recruiting, Associate Development, Customer Service, Hiring, Product Knowledge, Time Management, Big Box

Education
Northwestern State University   1994 — 1996
Business Administration and Management, General

Experience
Schuler Shook  October 2004 - May 2012
Barbizon Lighting Company  December 2001 - October 2004
Walt Disney World   May 2000 - December 2001

Skills
Lighting Design, AutoCAD, Lighting, Architectural Lighting, Revit, Architectural Design, CAD, Submittals, Construction, Architectural Drawings, Theatre

Education
Northwestern University   1993 — 1997
Master of Fine Arts (M.F.A.), Theatrical Lighting

University of Nebraska at Kearney   1988 — 1993
BFA, Theatre

Marian High School

Experience
United Airlines  September 2014 - Present
United Airlines  November 2013 - Present
SpringCM  November 2012 - October 2013
United Airlines  September 2011 - November 2012
United Airlines(UAL)   December 2007 - September 2011
United Airlines  June 2006 - December 2007
United Airlines  June 2005 - June 2006
Walt Disney World   May 2004 - August 2004
Pella Corporation  December 2002 - August 2003

Skills
Process Improvement, Business Process, Cross-functional Team..., Project Management, Business Analysis, Program Management, Six Sigma, CRM, Business Process..., Change Management, SDLC, ITIL, Integration, Leadership, Data Analysis, Continuous Improvement, Vendor Management, Training, IT Strategy, Business Process Mapping, Project Portfolio..., Management, Visio, Project Planning, Requirements Analysis, Agile Methodologies, Business Analytics, Enterprise Architecture, Customer Experience..., Resource Management, Project Delivery, Software Project..., Training & Development, Quality Assurance, Agile Project Management, PMP, Employee Training, Enterprise Content..., Business Intelligence, IT Service Management, Software Documentation, Salesforce.com, SharePoint, Requirements Gathering, Workshop Facilitation

Education
Northwestern University   2009 — 2011
Masters, Information Technology

Purdue University   2000 — 2005
BS, Industrial Engineering

Experience
Walt Disney World   February 2014 — Present
The Walt Disney Company  December 2009 — February 2014
Walt Disney World   September 2007 — December 2009

Skills
Event Planning, Facebook, Conservation Issues, Entertainment, Event Management, Television, Customer Service, Social Media, Microsoft Office

Education
Northwest Missouri State University   2002 — 2007
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication

Experience
Mission Point Resort  May 2015 - Present
Northern Michigan University - Service Class   January 2015 - April 2015
Border Grill & Cantina   June 2013 - April 2015
Panache Events & Boutique   July 2014 - August 2014
MERC of NMU   August 2013 - May 2014
Waterfront Events and Catering Venue - Superior Hospitality   October 2012 - June 2013
The Dixie Saloon   May 2010 - July 2012
Walt Disney World   January 2012 - June 2012

Skills
Event Planning, Microsoft Office, Customer Service, Public Speaking, Catering, Microsoft Excel, PowerPoint, Leadership, Microsoft Word, Research, Time Management, Hospitality, Training, Budgets, Social Networking, Event Management, Micros POS, Food, Restaurants, Food & Beverage, Nextstep POS, Maitre D POS, Menu Development, Hospitality Management, Cooking, Teamwork, Communication, Banquets, English, Windows, Strategic Planning, Inventory Management, Facebook, Social Media Marketing, Editing, Public Relations, Fundraising, HTML, Team Building, Marketing, Advertising, Social Media, Restaurant Management, Hospitality Industry, Culinary Skills, Pre-opening, Fine Dining, Events Coordination

Education
Northern Michigan University   2011 — 2016
Associate of Technology (A.T.), Food Service Management

Experience
Stefanie Russo Photography   December 2014 - Present
Stefanie Russo Photography   December 2014 - Present
Stay at Home Mom  June 2014 - Present
Automated Benefit Services, Inc.   September 2013 - June 2014
Automated Benefit Services, Inc.   January 2012 - September 2013
Central Transport  June 2011 - December 2011
Target  February 2011 - May 2011
Walt Disney World   June 2010 - November 2010

Skills
Outstanding Customer..., Microsoft Office, PowerPoint, Microsoft Excel, Event Planning, Marketing, Sales, Microsoft Word, Outlook, Social Media, Social Media Marketing, Event Management, Account Management, Time Management, Advertising, Sales Operations

Education
Northwood University   2006 — 2010
Bachelor of Business Administration (B.B.A.), Advertising and Marketing/ Management

Experience
Wingate by Wyndham (Chartwell Hospitality)   April 2014 - Present
Hampton Inn & Suites (Chartwell Hospitality)   October 2013 - April 2014
Wingate by Wyndham (Chartwell Hospitality)   January 2012 - October 2013
Walt Disney World (Fort Wilderness Resort)   January 2011 - March 2012
Chartwell Hospitality (Wingate by Wyndham & Comfort Inn)   July 2011 - January 2012
Southern Restaurant Group (Pomapano Joe's Seafood House and Fisherman's Wharf)   February 2006 - July 2011
Walt Disney World   September 2010 - January 2011
Ruby Tuesday  February 2005 - August 2010

Skills
Communication skills, Time management, Interpersonal, Intrapersonal, Hotel Management, Front Office, Hospitality Management, Revenue Analysis, Hospitality, Event Planning, Event Management, Customer Service, Social Media, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Sales, Micros, Teamwork, TIPS Certified, Leadership, Guest Recovery, OnQ, Public Relations, Resorts, Training, Banquets, Hotels, Property Management..., Customer Satisfaction, Guest Service Management

Education
University of West Florida
Bachelor of Science (BS), Hospitality, Recreation, and Resort Management

Northwest Florida State College
Associate of Arts (A.A.), Hospitality

School of Hospitality Operations

Experience
Musician of Virtue Enterprises (MOVE) Productions   May 1998 - Present
MOVE Virtual Solutions   February 2012 - Present
DS Productions / De'Vine soul   January 1998 - Present
Walt Disney World   April 1997 - July 2014
KIngdom Life International Church   June 2006 - June 2014
Miles Jaye   2006 - 2007
Sounds of Blackness   January 1988 - January 1992
BrownMark   1986 - 1988

Skills
Music, Recording, Music Production, Composition, Entertainment, Performing Arts, Event Management, Sound, Stage Management, Studio Recording, Band, Theatre, Music Industry, Singing, Musical Theatre, Voice Over, Pianist, Audio Engineering, Festivals, Concerts, Vocal Coaching, Jazz, Songwriting, Film, Musicians, Rock, Production Managment, Event Planning, Logic Pro, Sound Design, Piano, Music Videos, Live Sound, Improvisation, Musical Direction, Acting, Microsoft Office, Operations Management, Office Administration, Piano Education, Choral, Live Events

Education
Nova Southeastern University   1997 — 2003
B.S., Business Administration

Mid-Florida Technical   1997 — 1998
Certification, Certified Administrative Professional-Executive Assistant

Experience
Bavarian Inn Restaurant  2015 - Present
Palm Farms LLC   2000 - Present
Total Quality Logistics  2012 - 2014
The Olive Garden  2009 - 2011
Walt Disney World   2008 - 2009
Zehnders of Frankenmuth  2002 - 2007

Skills
Customer service and...

Education
Northwood University - DeVos Graduate School   2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General

Northwood University   2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Walt Disney World   June 2012 - Present

Skills
Customer Service, Retail, Leadership, Training, Event Planning, Hospitality, Social Networking, Facebook

Education
Northwood University   2008 — 2012
Bachelor of Business Administration (B.B.A.), Accounting

Experience
Walt Disney World   September 2014 - Present
Toms Food Markets Inc   July 2013 - September 2014
Northwestern Bank  October 2012 - October 2013

Education
Northwestern Michigan College   2009 — 2010
Associate's degree, General Studies

Experience
Walt Disney World   October 2014 - Present
Walt Disney World   December 2011 - October 2014
Walt Disney World   February 2010 - January 2012
Walt Disney World   March 2007 - February 2010
Walt Disney World   October 2006 - March 2007
Walt Disney World   March 2006 - October 2006
Walt Disney World   August 2003 - March 2006
Walt Disney World   September 2004 - October 2005
Walt Disney World   January 1999 - August 2003

Skills
Leadership Development, Training Delivery, Workshop Facilitation, Employee Training, Training, Learning Management, Needs Analysis, Organizational..., Program Management, Onboarding, Team Building, Instructor-led Training, Public Speaking, Coaching, Leadership

Education
Norwich University   2013 — 2015
Master of Science, Leadership (MSL)

University of Minnesota-Twin Cities   1991 — 1996
Bachelor of Arts (BA), Speech Communication and Rhetoric

Experience
Miami Dolphins & Sun Life Stadium  September 2015 - Present
Miami Dolphins & Sun Life Stadium  May 2014 - September 2015
Miami Dolphins & Sun Life Stadium  December 2013 - April 2014
Tampa Bay Buccaneers  July 2013 - August 2013
Kansas City Chiefs  September 2012 - January 2013
Kansas City Chiefs  July 2012 - August 2012
Walt Disney World   January 2012 - July 2012

Skills
Event Management, Sports Marketing, Facebook, Event Planning, Social Media, Social Media Marketing, Social Networking, Customer Service, Sports Management, Sponsorship, Time Management, Public Speaking, Public Relations, Sports, Fundraising, Advertising, PowerPoint, Marketing, Leadership, Microsoft Word

Education
Northwood University   2009 — 2014
Bachelor of Business Administration (B.B.A.), Entertainment, Sport & Promotions Mangement, 3.45

Experience
Best Buy  November 2014 - Present
Walt Disney World   September 2013 - November 2014
The Walt Disney Company  August 2012 - September 2013
Apple  October 2011 - August 2012
Splendid Portraits  August 2010 - December 2011

Skills
Hospitality, Customer Service, Social Media, Social Networking, Retail, Customer Satisfaction, Time Management, Teamwork, Microsoft Word, Microsoft Office, Inventory Management, Mobile Technology, Hospitality Management

Education
Northern Virginia Community College
Hospitality Management

Experience
Hopkins School  August 2015 - Present
The Taft School  October 2013 - July 2015
Walt Disney World   January 2013 - June 2013
Lyric Opera of Chicago  September 2011 - May 2012
Charlotte Symphony Orchestra  May 2011 - September 2011
Walt Disney World   January 2011 - May 2011

Skills
Microsoft Office, Raiser's Edge, Excel, Word, PowerPoint, Writing, Outlook, Tessitura, conversational French, Finale, Garageband, Access, Event Planning

Education
Northwestern University   2008 — 2012
Bachelor of Arts (BA), Music Management

Northwestern University   2008 — 2012
Bachelor of Arts (B.A.), Music Management

Experience
Columbus Blue Jackets  August 2013 - Present
Cincinnati Reds  January 2013 - August 2013
RJ Reynolds  November 2010 - December 2012
iHigh,Inc.   August 2010 - November 2010
Houston Astros  January 2010 - May 2010
Lexington Catholic High School  September 2005 - April 2010
Bluegrass Stallions   August 2009 - December 2009
University of Kentucky  September 2005 - December 2009
IMG  May 2008 - December 2008
Walt Disney World   January 2007 - July 2007

Skills
Sports, Microsoft Office, Outlook, Negotiation, Adobe Creative Suite, Event Management, Event Planning, Public Relations, Marketing, Public Speaking, Sales, Press Releases, Social Media, Sports Marketing, Marketing Communications

Education
University of Kentucky   2005 — 2009
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services

Notre Dame College   2004 — 2005
BA degree, Sports Management & Marketing

Lexington Catholic High School   2000 — 2004

Experience
Orlando Magic  March 2013 - Present
Various AV Companies   March 2009 - Present
Bright House Sports Network  November 2009 - July 2012
Walt Disney World   November 2004 - March 2009
Walt Disney World   August 2001 - November 2004
WKNH Radio Theater   January 1998 - December 2000

Skills
Audio, Final Cut Pro, AV, Pro Tools, Recording, Camera Operator, Sound, Film, Production Managment, Video, Event Management, Camera Operating, Video Production, Music Production, Broadcast, HD Video, Entertainment, Television, Videography, Music, Lighting, Video Editing, Camera, Live Events, Documentaries, Theatre, Non-linear Editing, Broadcast Television, Stage Lighting, Audio Editing, Audio Engineering, Live Sound, Audio Post Production, Avid, Stage Management, Sound Design, Producing, Production Management

Education
Valencia Community College   2005 — 2009
2009 A.S, Music Production Technology

Norwich University   1994 — 1997
Engineering and Psychology

Keene High School   1990 — 1994
Diploma, College Prep Classes

Experience
Kingspan Insulated Panels North America   August 2009 - Present
PRB Connect   July 2009 - January 2015
CSI  June 2011 - June 2012
USGBC  2005 - 2010
CSI  1991 - 2010
NAIMA   April 2007 - June 2009
PRB Connect   November 2005 - April 2007
PRB Design   October 1978 - November 2005
Walt Disney World   January 1975 - January 1976
US Navy  January 1970 - January 1976

Skills
Climate Change, Life Cycle Assessment, LEED, Sustainability, Sustainable Design, Green Building, Green, LEED AP, Construction Documents, Renewable Energy, Renovation, Energy Conservation, Construction Management, Energy Efficiency, Construction, Building Materials, Architectures, Energy, Sustainable Architecture, Building Science, Program Management, Management, Contractors, Submittals, Materials, Architecture, Design Research, Environmental Awareness, USGBC, Energy Policy, AIA, Sustainable Development, Strategic Planning, Contract Negotiation, Leadership, Construction Drawings, BIM, Feasibility Studies, Water, Sustainability Reporting, Building Envelope, Comprehensive Planning, Strategy, Roofers, Contract Management, Sustainability..., Facilities Management, Architectural Drawings, Architectural Design, Energy Audits

Education
Northern Virginia Community College   1972 — 1975
Commercial Art, Graphic Design & Photography

Columbia Technical Institute   1970 — 1971
Technical Drawing

Penn State University   1967 — 1969
Forestry

Experience
Wounded Warrior Project  September 2012 - Present
LMS, inc.   October 2009 - March 2010
Starwood Vacation Ownership  2008 - 2009
Compass Knowledge Group  2007 - 2008
Disney Destinations  2004 - 2007
Park Catering Event & Leisure Group Services, Walt Disney World   2001 - 2004
Disney Vacation Club  1994 - 2001
Walt Disney World   1992 - 1994
The Walt Disney Company  1992 - 1994

Skills
Social Media, Social Media Marketing, Marketing Strategy, Online Advertising, Direct Marketing, Marketing, Lead Generation, Account Management, Creative Direction, Email Marketing, Project Management, Event Planning, SEO, Strategic Planning, PPC, Digital Marketing, Tourism, Hospitality Management, Higher Education, Disney Vacations, Vacation, Online Travel, Marketing Management, Competitive Analysis, Interactive Marketing, Direct Mail, Online Marketing, Event Management, SEM, Strategy, Fundraising, Direct Response, Public Relations, Press Releases, Training, Management, Brand Management, Veterans Benefits

Education
Nova Southeastern University   1992 — 1995
Bachelor of Science, Business Management

Lake Brantley High School   1978 — 1982
High School Diploma, Business

Experience
WellPoint  November 2009 - Present
Freddie Mac  March 2009 - November 2009
Walt Disney World   May 2007 - May 2009
Allstate Insurance  2004 - 2007
Bankers Life and Casualty  2000 - 2000

Skills
Business Intelligence, Data Warehousing, Business Objects, Business Analysis, SDLC, ETL, SAS, Requirements Gathering, Analytics, Requirements Analysis, Systems Analysis, Enterprise Architecture, Data Modeling, IT Strategy, Visio, SQL, Oracle, PMP, Unix, Data Analysis

Education
The Johns Hopkins University   2009 — 2013
Master of Science, Technical Management

Northwestern University   2004 — 2007
Master of Science, Database Management

Experience
Dell  June 2015 - Present
Dell  May 2014 - June 2015
Microsoft (contracted through Resources Global Professionals)   October 2009 - 2013
Microsoft (contracted through Tuxedo Technologies)   April 2005 - July 2009
Nations Rent (now called Sunbelt Rentals)   2002 - 2004
Nortel Networks  1992 - 2001
Walt Disney World   1990 - 1992
Hyatt Hotels  1982 - 1990

Skills
Program Management, SDLC, Project Management, Process Improvement, PMP, PMO, Vendor Management, Management, Business Process..., Team Building, Analysis, Project Portfolio..., IT Strategy, Business Process, Software Project..., SharePoint, Strategy, Cross-functional Team..., Governance, Training, Process Engineering, Technical Documentation, Contract Negotiation, Budgets, Business Intelligence, Business Analysis, Integration, MS Project, Agile Project Management, ERP, Requirements Analysis, IT Management, Visio, Outsourcing, Management Consulting, People Management, Problem Solving, Principles of Business..., International Product..., Criterion Referenced..., Cost Control, Cost Reduction/Avoidance, PMBOK, Microsoft Project

Education
Nova Southeastern University   1999 — 2002
MS, Management Information Systems

Nortel Networks   1993 — 1994
Certificate, Criterion Referenced Instruction Methodology

The University of Dallas   1992 — 1994
MBA, Telecommunications

Projejct Management Institute

Projejct Management Institute

Projejct Management Institute

Experience
Quacker Factory   2007 - Present
QVC  2000 - 2003
Walt Disney World   1998 - 2000
Asian American Partners d.b.a. Eagle's Eye   1993 - 1998
The Eagle's Eye  1993 - 1998

Education
Radford University   1989 — 1993
BS, Fashion Design

Northwestern University

Experience
Greater Dayton RTA  March 2014 - Present
Ride Right, LLC   November 2013 - March 2014
MTM, Inc.   October 2013 - November 2013
Central Ohio Transit Authority  February 2012 - October 2013
Stark Area Regional Transit Authority   October 2006 - February 2012
Walt Disney World   March 1992 - October 2006

Skills
Operations Management, Transportation Planning, Product Support, Transportation, Customer Service, Training, Business Analysis, Change Management, DOT regulations, Leadership, Public Transport, Continuous Improvement, Contract Management, Team Building, Microsoft Office, Performance Management, Data Analysis, Analysis, Team Leadership, Coaching, Budgets, Policy, Process Improvement, Project Planning, Logistics

Education
Nova Southeastern University   2002 — 2006
BSBA, Business Administration

Experience
Walt Disney World   April 2011 - Present
Public and private schools  1977 - 2007

Education
Valencia Community College   2008 — 2010
Computer Technology/Computer Systems Technology

Notre Dame College   1969 — 1974
BA, Education

Experience
U.S. Customs and Border Protection   June 2014 - Present
Northern Virginia Community College  January 2013 - August 2013
Walt Disney World   January 2011 - August 2011
University of Southern California  2008 - 2010
U.S. Customs and Border Protection   May 2009 - July 2009

Skills
Higher Education, Research, Teaching, University Teaching, Data Analysis, Student Affairs, Public Speaking, Editing, Community Outreach

Education
Pace University   2013 — 2017
Bachelor of Fine Arts (BFA), Acting FTVC

Northern Virginia Community College   2011 — 2013

University of Southern California   2008 — 2010

Experience
CABA  July 2009 - August 2009
Walt Disney World   May 2005 - January 2007

Education
Northwood University   2005 — 2010
BBA, Automotive Aftermarket

Experience
Pima Medical Institute  July 2010 - Present
Childern's Institute for Learning Differences   May 2009 - September 2012
Valley Medical Center  August 2008 - April 2010
Walt Disney World   September 1999 - December 2000

Skills
Program Development, Public Speaking, Teaching, Adult Education, Higher Education, Curriculum Development, Occupational Therapy, Training, Customer Service, Team Leadership

Education
Seattle University   2013 — 2016
Doctor of Education (EdD), Educational Leadership

University of Washington   2005 — 2008
Master of Occupational Therapy, Occupational Therapy/Therapist

Northwestern University   1995 — 2001
Bachlor of Science, Dance in Theater, Communications

Experience
Walt Disney World   August 2007 - Present
G&G Advertising  September 2004 - April 2005
University of Central Florida  May 2002 - April 2004

Skills
Illustrator, Photoshop, Graphic Design, Layout, Art, Typography, Photography, Digital Photography, Composition, Portraits, Portrait Photography, Painting, Abstract Paintings, Graphics, Brochures

Education
High-Tech Institute-Orlando   2004 — 2007
A.S., Graphic Animation

University of Central Florida   1999 — 2002
B.A., Art/Graphic Design

Northwest Florida State College   1997 — 1999
A.A., Art

Experience
Walt Disney World   June 2015 - Present
Walt Disney World   September 2012 - Present
Walt Disney World   September 2010 - September 2012
Walt Disney World   January 2007 - September 2010
Shoe Carnival  January 2006 - May 2006
Archbishop Blenk High School   2005 - January 2006
Pelican Publishing  August 2004 - December 2004

Skills
Customer Service, Process Scheduler, Microsoft Office, Microsoft Excel, PowerPoint, Call Centers, Management, Social Media, Customer Satisfaction, Process Improvement, Outlook, Event Management, Microsoft Word

Education
Northwestern State University   2000 — 2004
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs

Experience
IDEAL Technology Corporation   January 2010 - Present
Solin USA, Inc.   March 2007 - January 2010
Solin USA, Inc.   January 2007 - January 2010
Walt Disney World   1995 - 2007

Skills
Vocational..., Quality Assurance, Testing, Software Quality..., Visio, Customer Service, Analysis, Program Management, Project Management, Strategic Planning, Leadership, Management, Training

Education
Northern Michigan University   1975 — 1981
Master of Arts (M.A.), Education

Penn State University   1970 — 1975
Bachelor's degree, Individual and Family Studies