American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
American Express Business Travel December 2004 - Present
American Express February 2008 - February 2009
American Express Business Travel May 2001 - December 2004
American Express April 2001 - November 2001
American Express September 1998 - May 2001
Skills
15+ years of Leadership..., Building Diverse Talent..., Driving Results against..., Client elationships, 12..., Quality Management,..., Process improvement/Six..., Large Scale Change..., Business..., Strategic Planning,..., Call Center Management, Innovation and New..., Leadership, Program Management, CRM, Call Centers, Management, Coaching, Human Resources, Team Management, Team Leadership, Leadership Development, Change Management, Strategic Planning
Education
University of Phoenix 2007 — 2009
MBA, Business
Texas State University 1990 — 1994
BA, Environment & History
BCD Travel Air CoordinatorGalactic Performance Solutions2013 - 2014
American Express Business Travel 2009 - 2013
BCD Travel 2007 - 2009
Travelocity Business 2005 - 2007
Travelocity 1996 - 2005
Skills
Customer Service, Marketing, Marketing Communications, Event Planning, Sales, Event Management, Trade Shows, Sabre, Airlines, Travel Planning
Education
University San Antonio / San Antonio Collage 1987 — 1989
Business
The University of Texas at San Antonio
Renfro Corporation October 2013 - Present
Shelton Vineyards, Inc. June 2012 - Present
Lowe's Foods, Inc May 2012 - Present
Renfro Corporation January 2013 - June 2013
SouthData Inc November 2012 - December 2012
American Express Business Travel April 2000 - September 2010
Skills
Microsoft Office, PowerPoint, Windows, Event Management, Hospitality, Customer-focused, Travel Arrangements, Public Speaking, Teamwork, Customer Satisfaction, Retail, Marketing Strategy, Administration, Process Scheduler, Time Management, Project Management, Strategic Planning, Management, Event Planning, Inventory Management, Leadership, Sales, Travel Planning, Telephone Skills, Marketing, Budgets, Facebook, Data Entry, Training, Social Networking, Social Media, Public Relations, Airline Ticketing, Team Leadership, Leisure Travel, Hotel Booking, Adventure Travel
Education
UNC-Greensboro 1983 — 1986
Bachelor's degree, Early Childhood Education and Teaching
Surry Community College 1982 — 1983
Early Childhood Education and Teaching
Mt. Airy High School
Mt. Airy High School
Mt. Airy High School
Pebble Beach Company 1990 - Present
Scottsdale Princess Resort August 1987 - August 1990
Westin Hotels & Resorts September 1984 - August 1987
American Express Business Travel June 1983 - September 1984
Skills
Lead Generaton, Domestic +..., Mentoring Of Staff, Hospitality, Meeting Planning, International Sales, Hotels, New Business Development, Strategic Planning, Marketing, Resorts, Event Management, Event Planning, Hospitality Industry, Banquets, Sales, Management, Marketing Strategy, Tourism, Sales Operations, Hospitality Management, Lead Generation, Hotel Management, Revenue Analysis, Catering, Time Management, Leadership, Food & Beverage
Education
Susquehanna University 1979 — 1983
Bachelor of Science Business Administration, Siegmund Weiss School of Business, Specializing in Management + Economics
Ross Video August 2014 - Present
Clear-Com, an HME Company March 2008 - July 2013
American Express Business Travel January 2006 - March 2008
Bechtel Telecommunications 2001 - 2005
Whalen & Company 1998 - 2000
Tetra Tech Wireless 1998 - 2000
Koll Telecommunication Services 1995 - 1997
Progressive Solutions, Inc. 1992 - 1995
L.A. Times 1990 - 1992
Skills
International Business, Process Improvement, Service Delivery, Real Estate, Intercom, Salesforce.com, International Sales, International Relations, Telecommunications, Telecommunication..., Negotiation, Contract Negotiations, Process Management, Business Process, Process Mapping, Process Optimization, Process Engineering, Process Development, Channel Management, Channel Partners, Channel Expansion, Contractor Selection, Contractor Relations, Customer Relations, Marketing Strategy, Marketing Communications, Product Marketing, Technical Training, Software Training, Site Selection, Zoning, Leases, Landlord, Spanish, Brazilian Portuguese, Fluent English, Proposal Writing, Program Management, MS Project, Excel, International Project..., Six Sigma, Professional Audio, Real Estate Negotiation, Wireless Solutions, Green Belt, Attention To Detail, Staff Management, Business Travel, Toastmasters
Education
Thunderbird, School of Global Management 2005 — 2007
MBA in International Management
The Principia
The Principia
TD Place April 2014 - Present
Federal Government 2004 - Present
Algonquin Travel 2004 - 2005
American Express Business Travel 2003 - 2004
Carlson Wagonlit Travel 2000 - 2001
Canadian Airlines 1999 - 2000
Skills
Tourism, Travel Management, Customer Service
Education
Toronto School of Business
Travel & Tourism
American Express Business Travel February 2014 - Present
American Express Business Travel May 2013 - February 2014
Maritz Travel Company May 2012 - April 2013
Maritz Travel Company September 2009 - May 2012
American Express November 2003 - September 2009
American Express Business Travel May 2003 - November 2003
World Travel Meetings and Incentives April 2001 - May 2003
Rosenbluth International April 2000 - April 2001
PACIFIC BELL DIRECTORY January 1999 - January 2000
Skills
Event Management, Program Management, Budgets, Management, Meeting Planning, Contract Negotiation, Recruiting, Trade Shows, Hospitality, Corporate Events, Change Management, Account Management, Leadership, Strategic Planning, Team Leadership, Leadership Development, Operations Management, Event Planning
Education
University of Connecticut 1987 — 1991
Bachelor of Arts, Communication Sciences
University of California, Berkeley
American Express Business Travel February 2012 - October 2013
American Express Business Travel September 2010 - February 2012
Backpackers World Travel October 2008 - September 2010
Radisson Blu April 2006 - April 2008
Skills
Hotels, Business Travel, Leisure, Sabre, Tourism, Galileo, Time Management, Hospitality, Training, Travel Management, Account Management, Management
Education
UCLA Extension Corporate Education & Custom Programs 2015 — 2016
Certificate, Human Resources Management
The Hotel School Sydney 2006 — 2009
Bachelor of Business, Hotel Management
American Express Business Travel May 2008 - Present
American Express Business Travel July 2006 - May 2008
Special Olympics Texas October 2005 - January 2006
Skills
Sabre, Business Travel, Travel Management
Education
Texas Lutheran 1999 — 2003
Bachelor of Arts, Kinesiology
Avoya Travel March 2013 - Present
BigWow Displays August 2011 - January 2013
American Express September 2009 - June 2011
Vespa Sarasota March 2005 - July 2009
American Express Business Travel October 2002 - January 2005
Michael Saunders & Company January 2000 - October 2002
American Express January 1986 - November 1999
Skills
Customer Service, Customer Relations, New Business Development, Event Planning, Vendor Relations, Microsoft Office, Account Management, Contract Negotiation, Administration, Budgeting, Fundraising, Promotions, Coaching, Research, Inventory Management, Public Relations, Mentoring, Problem Solving, Team Building, Marketing Strategy, Negotiation, Consultative Selling, Sales, Process Improvement, Nutrition, Retail, Budgets, Marketing, Training, Social Networking, Selling, Leadership, Management, Outlook, Small Business, Sales Management, Strategic Planning, Customer Retention
Education
University of Brighton
Bachelor's Degree, International Travel Management
Black Knight Financial Services - RealEC Technologies December 2014 - Present
Wells Fargo Home Mortgage February 2014 - December 2014
Open Systems Technologies July 2013 - October 2013
American Express Business Travel July 2007 - November 2012
American Express Business Travel January 2000 - July 2007
American Express May 1987 - January 2000
Skills
Contract Negotiation, Resource Management, Pricing Strategy, Program Management, Vendor Management Skills, Project Portfolio..., Project Delivery, Service Delivery, Business Analysis, Cross-functional Team..., Change Management, PMO, Outsourcing, Stakeholder Management, Relationship Management, Team Leadership, Vendor Management, Project Management, Project Planning, Management, Team Management, Business Transformation, Quality Assurance, Business Process...
Education
Thunderbird School of Global Management 2005 — 2005
Global Project Management Certification, Project Management
University of Phoenix 1996 — 2000
BSBM, Business
American Express February 2015 - Present
American Express June 2012 - February 2015
American Express Business Travel April 2009 - June 2012
American Express January 2006 - April 2009
American Express August 2005 - January 2006
St Vincent's Services November 2004 - March 2005
Parmalat USA December 1999 - August 2004
Skills
Executive-Level..., Procurement, Accounts..., Cost Reduction..., Proposal Writing, Administrative..., Business Travel, Expense Management, Large-scale Event..., Recruiting, PeopleSoft, Employee Training, Human Resources, Salesforce.com, Meeting Planning, Leadership, Management, Payroll, Large Scale Events, Budgets, Prepaid Services, Data Analysis, Invoicing, Project Planning, Strategic Planning, Strategy, Marketing Strategy, Microsoft Office, Relationship Management, Accounts Payable, CRM, Training, Administrative..., Travel Management, Expenses, Business Development, Concur, Vendor Management, Program Management, Business Strategy
Education
The Graduate Center, City University of New York
Master of Science (MS), Marketing
June 2003Brooklyn College 2000 — 2003
BA, Sociology w; Business Writing, Consumer Behavior
Oerskog Sjukeheim May 2012 - Present
University of Georgia August 2013 - December 2013
Uniglobe Top Flight Travel January 2011 - June 2011
Berg-Hansen Reisebureau AS November 2009 - August 2010
American Express Business Travel February 2009 - November 2009
Skills
Marketing, Travel Management, Recruiting, Social Media Marketing, People Skills, English, Marketing Communications, Sales Management, Change Management, Teamwork, Market Research, Tourism, Revenue Analysis, Negotiation, Project Management, Microsoft Word, Sales, Event Management, Team Building, Customer Service, Leisure, PowerPoint, Business Strategy, Microsoft Excel, Airlines, Hospitality, Strategic Planning, Account Management, Microsoft Office, Online Travel, Hotel Booking, Galileo, Contract Negotiation, Sabre, Amadeus, Business Travel, Hotels, Leisure Travel, Car Rental, Travel Technology, Marketing Strategy, Ticketing, Booking Systems, Team Management, Budgets, Team Leadership, New Business Development, Customer Satisfaction, Norwegian, B2B
Education
The University of Georgia 2013 — 2017
Doctor of Philosophy (PhD), Adult Education (HROD)
University of Prince Edward Island 2011 — 2011
MAIS, Island Studies
University of Technology, Sydney 2003 — 2004
Master's degree, Management in Tourism Management
Albion LLC June 2012 - Present
European Fashion Group October 2009 - May 2012
MC Homes LLC October 1997 - September 2009
American Express Business Travel May 1996 - September 1997
Mincom Pty Ltd. December 1994 - August 1995
DHL January 1993 - December 1993
DHL June 1990 - December 1992
Skills
Customer Service, Office Management, Office Administration, Bookkeeping, Key Account Management, Financial Reporting, International
Education
University of California, Berkeley 1985 — 1989
Bachelor of Science (BS), Haas School of Business
Bartlett High School, Anchorage, Alaska 1981 — 1985
FedEx Services March 2011 - Present
ECi Software Solutions May 2010 - March 2011
Match.com December 2007 - May 2010
AEGON 2003 - 2007
AEGON Direct Marketing Services 2003 - 2007
Primedia Workplace Learning 2001 - 2003
University of North Texas 1999 - 2001
American Express Business Travel 1996 - 1997
Skills
Leadership, Business Development, Partner Management, Online Advertising, Product Development, Analytics, Direct Marketing, Email Marketing, Lead Generation, Online Marketing, Product Management, Strategy, SEM, Salesforce.com, SEO
Education
University of North Texas 1998 — 2001
MBA, Marketing
Universidade Estadual de Londrina 1988 — 1992
BA, Marketing & Logistics
Accel Group Inc June 2014 - Present
Brubaker Organization January 1999 - June 2014
American Express Business Travel January 1993 - January 1999
Skills
Employee Relations, Talent Management, Performance Management, Succession Planning, Employee Engagement, Employee Benefits, Recruiting, Sales, Strategic Planning, Team Building, Workforce Planning, Customer Service, Human Resources, Talent Acquisition, Management
Education
The University of Akron 1990 — 1999
Bachelor's degree, Psychology
Nivii - Agence marketing Web February 2013 - August 2015
Yellow Pages Group / Groupe Pages Jaunes – Canada January 2011 - February 2013
INTEGRIM September 2010 - September 2012
Hôtels Gouverneur April 2010 - December 2010
American Express Business Travel October 2007 - March 2010
Bell Canada March 2007 - October 2007
Skills
Google Adwords..., Google Analytics, Web Marketing, Website Development, Google Adwords, Google Webmaster Tools, Google Maps, Keyword Research, Keyword Advertising, Marketing, Online Marketing, Photoshop, WordPress, Online Advertising, Digital Marketing, Social Media Marketing, Web Analytics, Digital Strategy, Mobile Marketing, SEM, SEO, Marketing Strategy, E-commerce, PPC, Digital Media, B2B, Marketing en ligne, Stratégie numérique, Adwords Google
Education
Collège Marsan 2003 — 2004
AEC, Design de site web
American Express Business Travel April 2007 - September 2011
Skills
Customer Satisfaction, Customer Service, Hospitality, Hotels, Hospitality Industry, Hospitality Management
Education
The Art Institute of Tennessee-Nashville 2012 — 2013
Baking and Pastry Arts/Baker/Pastry Chef
Baxalta July 2015 - Present
Rockwell Automation September 2012 - July 2015
Procurian (now Accenture) January 2012 - September 2012
AstraZeneca July 2009 - January 2012
American Express Business Travel July 2005 - July 2009
Initial Tropical Plants September 2003 - November 2004
MABIS Healthcare January 2002 - September 2003
TQ3 Martiz Travel January 2001 - January 2002
Carlson Wagonlit Travel September 1998 - December 2001
Sabre / American Airlines October 1991 - September 1998
Skills
Global Travel Management, Contract Management, Procurement, Sourcing, Account Management, Sales Management, Negotiation, Contract Negotiation, New Business Development, Business Development, RFP, Business Strategy, Strategic Planning, Strategic Sourcing, B2B, Sales, Team Leadership, Vendor Management, Project Management, Budget, Business Travel, Customer Service, Leadership, Purchasing, Strategy, Sales Operations, Process Improvement, Global Client Management, Change Management, Sabre, Team Building, Salesforce.com, Training, Public Speaking, Pricing, Cross-functional Team..., Travel Management, Management
Education
University of Pennsylvania - The Wharton School 2010 — 2013
GLP, via the GBTA Foundation
The University of Akron
Bachelor, Technical Education
The University of Akron
Associate, Travel & Tourism
American Express Business Travel October 2009 - Present
American Express May 2004 - September 2009
American Express October 2000 - May 2004
Skills
Sabre, Business Travel, Customer Service, Customer Relations, Account Management, Change Management, Team Leadership, Six Sigma
Education
University of Houston 1985 — 1988
Texas Tech University 1983 — 1985
UnitedHealth Group January 2013 - Present
McKesson Speciality Health May 2010 - November 2012
PropertyInfo Corporation, a Stewart Company 2007 - 2009
American Express Business Travel May 2002 - June 2007
Skills
Business Analysis, Requirements Gathering, Agile Methodologies, Requirements Analysis, Process Improvement, Quality Assurance, Testing, SDLC, User Acceptance Testing, Software Documentation, Vendor Management, Business Process..., Analysis, Business Requirements, Software Project..., SharePoint, Visio, Integration, Business Process, PMO, PMP, Business Strategy, Business Intelligence
Education
Texas A&M University 1998 — 2002
Bachelor of Business Administration (BBA), Management Information Systems, General
Maritz Travel Company/American Express 2009 - 2013
American Express Business Travel 2006 - 2009
American Express Business Travel 2000 - 2005
Amex Bank of Canada 1999 - 2000
American Express Business Travel 1996 - 1999
American Express Business Travel 1994 - 1996
American Express Corporate Services July 1992 - 1994
Imperial Oil 1990 - 1992
Skills
Leadership, Transformational..., Public Relations, Contract Negotiation, Strategy, Sales, Business Strategy, Management, Employee Engagement, CRM, Vendor Management, Customer Service, Marketing, Travel Management, Account Management, Team Leadership, Risk Management, Strategic Partnerships, Hotels, Analysis, Budgets, Incentives, Business Travel, Event Management, Trade Shows, Business Development
Education
Seneca College
Trent University
University of Nova Scotia
Achieva Global Meetings, LLC November 2012 - Present
Achieva International October 2000 - October 2012
Sunbelt Motivation and Travel September 1998 - September 2000
American Express Business Travel January 1991 - August 1998
Skills
Meeting Planning, Budgets, Contract Negotiation, Sales, Negotiation, Customer Service, Pharmaceutical Industry, Leadership, Vendor Management, Forecasting, Project Management, Hospitality, Event Management, Business Strategy, Strategy, Program Management, Sales Management, Management, Marketing, Hotels, Marketing Strategy, Incentives, Account Management, Strategic Partnerships, New Business Development, Product Marketing
Education
Texas Tech University
Bachelor of Science (B.S.), Restaurant, Hotel and Institutional Management
AnswerHVAC October 2014 - Present
SiteStaff - Converting Customers, Patients, Tours and Consults with Innovate Live Chat October 2011 - Present
American Express Business Travel May 2012 - February 2014
Cuvee Ventures May 2011 - September 2011
Cuvée Escapes May 2011 - September 2011
Downtown Denver Partnership February 2011 - May 2011
Hotel Teatro September 2008 - March 2011
HSMAI Denver Chapter December 2008 - December 2009
Prism Hotels April 2004 - September 2008
Residence Inn November 2003 - April 2004
Skills
Selling, Hotels, Resorts, Sales Management, Contract Negotiations, Online Lead Generation, Direct Sales, Triathlon, Charity Work, Sales Prospecting, Relationship Marketing, Business Networking, Team Leadership, Lead Generation, Contract Negotiation, Online Marketing, Marketing Strategy, Sales, Hospitality, Marketing, Fundraising, Customer Satisfaction, Meeting Planning, Strategic Planning, Luxury, Competitive Analysis, Brand Development, Marketing Communications, Coaching, Event Planning, New Business Development, Restaurants, Leadership, Budgets, Training, Social Media, Account Management, Trade Shows, Tourism, Hospitality Industry, Event Management, Customer Service, Sales Process, Social Media Marketing, Forecasting, Team Building, Management, Hospitality Management, Revenue Analysis, Public Relations
Education
Texas State University-San Marcos 1991 — 1996
Bachelor of Arts, Anthropology
American Express September 2010 - Present
American Express Business Travel December 2009 - September 2010
American Express Business Travel October 2008 - December 2009
Xerox 2000 - 2009
American Express September 2000 - December 2008
Carlson Wagonlit Travel November 1998 - September 2000
Holiday Inn Rochester June 1994 - November 1998
Skills
Leadership, Process Improvement, Project Management, Relationship Management, Change Management
Education
SUNY Canton 1987 — 1989
Business Administration
Akamai Technologies April 2014 - Present
Comcast January 2013 - April 2014
American Express Business Travel May 2012 - January 2013
Sovereign Bank September 2011 - April 2012
Comcast June 2009 - September 2011
Fidelity Investments November 2006 - February 2009
Fidelity Investments May 2005 - November 2006
Fidelity Investments June 2003 - May 2005
Fidelity Investments June 2001 - June 2003
Fidelity Investments February 1996 - June 2001
Skills
Forecasting, Staff Planning, Resource Estimation, Analysis, Statistics, Operations Management, Budgeting, Strategic Planning, Operations Research, Data Analysis, Process Improvement, Planning, SLA, Modeling, KPI, Executive Communications, Service Delivery, Requirements Analysis, Variance Analysis, Data Mining, Change Management, Metrics, Call Center, Business Analysis, Key Performance..., Radio Host, Music, Call Centers, Outsourcing, Budgets, Cross-functional Team..., Strategy, Visio, Program Management, Business Process..., CRM, Risk Management, Software Documentation, Management, Project Planning, Six Sigma, Leadership, Business Planning, Vendor Management, Financial Analysis, Business Process, Coaching
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1992 — 1994
Masters, Business Administration
The College of New Jersey 1988 — 1992
Bachelor of Science, Business
Citi July 2009 - March 2014
Carp-I-Graphics, Inc January 1998 - July 2009
American Express Business Travel September 1994 - August 1997
Skills
Customer service, Quick books, Type 52wpm, Team Building, Social Media, Travel Management, Customer Service, Public Speaking, QuickBooks, Sales, Data Entry, Office Management, Strategic Planning, Leadership
Education
University of Maryland College Park 1985 — 1986
Towson University 1984 — 1985
AIG September 2011 - Present
HRG North America July 2002 - September 2011
American Express Business Travel April 1999 - September 2001
American Express April 1985 - April 1999
Skills
Leadership, Travel Management, Customer Service, Call Centers, Business Travel, Call Center, Problem Solving, Event Management, Project Planning, Account Management, Coaching, Hospitality, Operations Management, Contract Negotiation, Customer Satisfaction, Management, Tourism, Event Planning, Training, Sales Management, Budgets, Hotels, Team Building, Sales, New Business Development, Negotiation
Education
The College of New Jersey 1977 — 1981
BA, Communications
Holy Cross High School 1973 — 1977
WHCC/BHM November 2014 - Present
T.S.I. USA December 2012 - November 2014
American Express Temporary September 2012 - November 2012
American Express Business Travel April 2010 - July 2012
American Express Business Travel January 2010 - January 2012
Carlson Wagonlit Travel February 1999 - March 2009
Carlson Wagonlit Travel January 1999 - January 2009
Skills
Sabre, online travel, leisure travel, corporate travel, car reservations, hotel reservations, limo reservations, international travel..., Hotels, International Travel, Travel Management, Call Centers, Customer Service, Travel Technology
Education
Texas Wesleyan University 2007 — 2009
Bachelor's of Arts and Science, Sociology
The University of Texas at Arlington 1983 — 1986
Business/Commerce, General
The Methodist Hospital March 2008 - Present
US Oncology June 2002 - August 2007
American Express 1982 - 1998
American Express Business Travel 1982 - 1997
Education
Texas Woman's University 2009 — 2012
MHA, Master Health Care Administration
University of Houston 2004 — 2007
MSW, Masters Health Care Social Work
University of Hawaii at Manoa 1975 — 1977
BA, Socioogy
Watchman Fellowship, Inc August 2011 - Present
Carlson Wagonlit Travel July 1999 - April 2013
American Express Business Travel June 1998 - July 1999
Continental Airlines July 1994 - June 1998
Skills
Team Building, Management, Customer Service, Customer Satisfaction, Customer Experience, Leadership Development, Budgets, Leadership, Business Travel, Forecasting, Sabre, Operations Management, Travel Management, Airlines, Online Travel, Process Improvement, Recruiting, Travel Technology
Education
Tarrant County College 1987 — 1988
American Express Business Travel October 2011 - Present
Education
Universidad Politécnica de Madrid 2010 — 2011
English for Business
Escuela Diplomática, Ministerio Asuntos Exteriores 2010 — 2010
99º Curso sobre la Unión Europea
IFI 2010 — 2010
Integración de la Calidad, Medio Ambiente y PRL
Universidad Rey Juan Carlos 2006 — 2009
Diplomado
Ovation Travel Group 2011 - Present
Unisys Corporation 2011 - 2011
CO-OP Member Center 2007 - 2010
Mannatech 2004 - 2007
American Express Company 2002 - 2003
BCD Travel 2000 - 2001
American Express Company 1992 - 2000
American Express Business Travel 1992 - 1994
American Express Business Travel 1988 - 1992
American Airlines 1987 - 1988
Skills
Call Centers, Outsourcing, Business Process..., Process Improvement, Strategy, Management, Leadership, Training, Program Management, Operations Management, Customer Satisfaction, Telecommunications
Education
The Six Sigma Way 2010 — 2010
LSSWB, Lean Six Sigma
ValueTrain 2010 — 2010
SSGB, Six Sigma Green Belt
Crosswinds Project Management 2006 — 2006
Certificate, Project Management
The Call Center School (formerly Call Center University 1998 — 2000
Certificate, Professional Call Center Manager
Texas Christian University 1974 — 1978
Bachelors, Education
Occidental Oil and Gas July 2007 - September 2008
Carlson Wagonlit Travel February 2005 - July 2007
American Express Business Travel February 2001 - January 2004
Mark Travel May 1997 - October 1999
Continental Airlines May 1989 - January 1995
Skills
Contract Negotiation
Education
The University of Texas at Austin
Business Administration
American Express Business Travel September 2010 - Present
Rosavie Misr-Vermont International May 2005 - August 2007
Ann Arbor Chamber of Commerce January 2007 - April 2007
Integrated Payment Solutions May 2006 - August 2006
Skills
Leadership, Management, Research, Business Development, Marketing Strategy, Marketing, Project Management, Process Improvement, Analysis, Microsoft Office, Cross-functional Team..., Team Leadership, Lean Six Sigma, Green Belt, Analytics, Data Analysis, Operations Management, Sales Operations, Social Media
Education
University of South Carolina-Columbia 2015 — 2015
Professional Certification, Six Sigma Green Belt
University of South Florida 2008 — 2010
MBA and MS, Entrepreneurship in Applied Technology
University of Michigan 2005 — 2008
B.A., Political Science and Government
The American University in Cairo 2003 — 2005
B.A., Political Science
International School of Chouiefat 1994 — 2003
High School Diploma
Associated Appraisals September 2001 - Present
Associatd Appraisals September 2001 - Present
Smyrna Business Association May 2006 - May 2008
American Express Business Travel September 1989 - October 1996
Skills
Small Business, Real Estate, Marketing, Marketing Strategy, Customer Service, Investment Properties, New Business Development, Negotiation, Management Consulting, Entrepreneurship, Contract Negotiation, Selling, Residential Homes, Online Marketing, Property, Real Estate Transactions, Sales, Retail, Time Management, Foreclosures, Team Building, First Time Home Buyers
Education
Western Kentucky University 1975 — 1979
BS, Business Administration & Marketing
University of Arizona 1975 — 1977
BS, Business
Hoover High School 1972 — 1975
American Express Business Travel 2012 - 2013
eDreams June 2009 - July 2012
Sabre Holdings September 2008 - May 2009
Punta del Este International Film Festival 2006 - 2008
Independant Documentary Director Mario Handler 2002 - 2008
Skills
GDS systems, Amadeus, Sabre, Spanish-speaking, Portuguese, Business Travel, Travel Arrangements, Hotel Booking, Car Rental, Communication Skills, Creative Problem Solving, Thrive in..., Call Processing, Energetic team player, Travel Management, European Experience, Latin American..., Online Travel, Travel Planning
Education
Universidad de la República 1997 — 2001
Licenciatura en Ciencias de la Comunicación
Haemonetics March 2014 - Present
Thomson Reuters July 2000 - August 2012
Global Business Travel Association (GBTA) July 2009 - July 2012
NEBTA May 2007 - June 2010
American Express Business Travel August 1994 - July 2000
Thomas Cook Travel July 1988 - January 1994
Skills
Negotiation, Contract Negotiation, Strategic Sourcing, Travel Management, Microsoft Office, E-sourcing
Education
Wharton School, University of Pennsylvania 2008 — 2010
GLP - Global Leadership Professional Designation
University of Maine 1982 — 1986
BA, International Affairs/German
Universität Salzburg / University of Salzburg 1984 — 1985
German Studies
MD Anderson Cancer Center February 2010 - Present
Midwest Medical Missions October 2008 - Present
Consumer Media Network April 2011 - August 2012
Cross Country TravCorps February 2010 - June 2011
National Healthcare Staffing July 2007 - January 2010
InteliStaf Healthcare December 2004 - April 2007
Georgetown University Hospital August 2001 - December 2004
American Express Business Travel March 1997 - August 2001
Texas Woman's University-Houston Campus 1999 - 2001
Television station 1994 - 1994
Skills
Nursing, Healthcare, Writing, Nurses, Operating Room, ACLS, Hospitals, BLS, Patient Safety, Cpr Certified, EHR, Inpatient, Cerner, HIPAA, Medicine, Wound Care, Patient Advocacy, CPR Certified, Nursing Education
Education
Texas Woman's University 1999 — 2001
BSN, Nursing
Trinity University 1983 — 1985
BA, Communications
Trinity University 1983 — 1985
BA, English
TMI 1978 — 1981
High School Diploma, College Preparatory General Curriculum, 10-12
RE/MAX 1st Choice, South Padre Island TX February 2006 - Present
RE/MAX 1st Choice - Your "Above & Beyond" Team February 2006 - Present
South Padre Island RE/MAX 1st Choice - The "Above & Beyond" Team 2006 - Present
A-1 Translators July 1993 - Present
A-1 Translators July 1993 - Present
Travelink, American Express Travel May 1990 - December 1996
American Express Business Travel May 1988 - January 1996
Skills
Real Estate, Real Estate Transactions, Translation, Condos, Sellers, Buyer Representation, Residential Homes, Commercial Real Estate, Sales, Relocation, Luxury, Investors, Buyers, Foreclosures, First Time Home Buyers, Short Sales, Investment Properties, Listings, New Home Sales, Referrals, Single Family Homes
Education
Universidad Politécnica de Madrid 1976 — 1980
Yes, Hotel Administration
Escuela Superior Vocacional Barranquitas 1970 — 1976
High School Diploma, Madrid University
Cornerstone Information Systems Manager, Product Services CORREXTRXJuly 2000 - February 2011
American Express Business Travel 1994 - 2000
Education
Tarrant County Junior College 1990 — 1991
Texas A&M University 1988 — 1990
American Express Business Travel 2005 - Present
KLM May 1990 - May 1998
Skills
Sabre, Business Travel, Travel Management, Call Center, Ticketing, Apollo, Revenue Analysis, RFP, Salesforce.com, Tourism, Customer Satisfaction, Selling, Account Management, Airlines, Online Travel, Contract Negotiation, Sales, Meeting Planning, Business Development, B2B, Customer Experience, Call Centers, Customer Service, Leisure Travel, Hotels, Travel Planning, Sales Process, Sales Management, Hotel Booking, Pricing, Operations Management, Expense Management, Relationship Management, Negotiation, Travel Technology, Team Management, E-commerce, Strategic Partnerships, Customer Retention, New Business Development, Sales Presentations, Lotus Notes, Credit Cards
Education
State University of New York at Stony Brook 1981 — 1986
Theatre / Media Arts
Ovation Corporate Travel & Lawyers Travel 2013 - Present
American Express Business Travel 2010 - 2012
Automatic Data Processing (ADP, Inc) 2006 - 2010
Paychex Major Market Services June 2000 - December 2005
Skills
Passionate Sales..., Sales Success in areas..., Expertise in Service..., Focus on Fortune 500,..., Highly motivated,..., Excellent rapport..., Specialize in..., Employee Benefits, Creativity, CRM, Management, Payroll, Sales, B2B, Retail, Fortune 500, Personnel Management, Solution Selling, ADP Payroll, Human Resources, Strategy, Motivation, Payroll Services, Fortune 1000, Selling, SaaS, New Business Development, Start-ups, HRIS, Team Building, Sales Operations, Process Improvement, Cold Calling, Building Relationships, Outsourcing, PEO, Salesforce.com, Recruiting, Account Management, Sales Presentations, Benefits Administration, Sales Process, Marketing, Direct Sales, Change Management, Strategic Partnerships, Applicant Tracking..., Business Intelligence, Miller Heiman, Talent Management
Education
University of California, Irvine
B.A., Psychology, 3.4
Carlson Wagonlit Travel December 2012 - Present
Carlson Wagonlit Travel September 2011 - December 2012
American Express January 2010 - September 2010
American Express September 2007 - December 2009
American Express Business Travel March 2004 - September 2007
American Express Business Travel January 2002 - March 2004
American Express November 2000 - January 2002
American Express June 1999 - November 2000
United Airlines May 1997 - June 1999
United Airlines September 1994 - May 1997
Skills
International Management, Travel Management, Business Travel, Strategic Partnerships, Strategic Planning, Airlines, Relationship Management, Business Strategy, Negotiation, Vendor Management, Change Management, Account Management, B2B, Business Development, Business Planning, CRM, Competitive Analysis, Consulting, Contract Negotiation, Customer Experience, E-commerce, Executive Management, Hotels, Integration, International Business, Leadership, Management, New Business Development, P, Process Improvement, Pricing, Procurement, Product Development, Program Management, Sales, Sales Management, Start-ups, Strategic Sourcing, Strategy, Supply Chain, Team Management, Call Centers, Online Travel, Operations Management
Education
University of Arizona 1981 — 1985
Bachelor of Science, Business Administration
American Express Business Travel March 2010 - Present
The Pampered Chef October 2010 - May 2013
STA Travel September 2005 - July 2008
Isles of Shoals Steamship Company January 2005 - September 2005
University of New Hampshire December 2004 - May 2005
State of Connecticut Commission on Culture and Tourism June 2003 - October 2004
University of New Hampshire September 2002 - May 2003
UNH Residential Life 2002 - 2003
Skills
Customer Service, Event Planning, Marketing, Public Relations, Public Speaking, Spanish, Team Building, Training, Teaching, Tourism
Education
University of New Hampshire 2001 — 2005
BS, Tourism Planning and Development
Universidad Veritas 2004 — 2004
Spanish
BCD Travel / Tbiz / WorldTravel BTI January 2000 - Present
Travelocity Business June 2005 - January 2012
World Travel Partners 2001 - 2005
WorldTravel BTI 2000 - 2005
BCD Travel 2000 - 2005
E & Y 1997 - 2000
American Express Business Travel 1994 - 1997
IVI Travel January 1989 - January 1994
Skills
Microsoft Excel, Travel Management, Account Management, Sabre, Business Travel, Operations Management, Tourism, Airlines, Travel Technology, Contract Negotiation, Management, Sales, Online Travel, Strategy, Negotiation, Call Centers, Team Building, Amadeus
Education
The University of Texas at Arlington 1983 — 1985
Business Administration and Management, General
The University of Texas at Arlington 1982 — 1984
Traxo, Inc. March 2015 - Present
Expedia Affiliate Network April 2012 - March 2015
Egencia, LLC. (An Expedia, Inc. Company) September 2007 - October 2011
Expedia Corporate Travel September 2007 - July 2009
American Express Business Travel June 1999 - September 2007
American Express Corporate Services September 1996 - June 1999
Skills
Sales Management, Sales Pipeline..., Sales Presentations, Strategic Communications, Building Relationships, Pipeline Development, Negotiation, SaaS, CRM, Strategy, Cross-functional Team..., Online Marketing, Sales Process, Lead Generation, Travel Management, P&L Management, Sales, International Sales, Leadership, Strategic Partnerships, Team Management, Management, Selling, Start-ups, Business Travel, Business Development, Contract Negotiation, Product Marketing, Account Management, Pricing, Travel Technology, Salesforce.com, B2B, Product Management, E-commerce, New Business Development, Competitive Analysis, Marketing Strategy, Customer Acquisition, Online Advertising, Online Travel, Analytics, Customer Retention, Strategic Planning
Education
Tyler Junior College 1986 — 1988
ALIA CONSEIL February 2011 - July 2015
Thomas Cook March 2010 - September 2010
Thomas Cook November 2008 - March 2010
Thomas Cook November 2005 - November 2008
American Express Business Travel September 1997 - November 2005
Nationair Canada 1987 - 1992
Skills
Coaching, Tourism, E-learning, Organizational..., Customer Relations, Customer Service, Leadership, Training, Performance Management, Change Management, Leadership Development, Team Management, Management Consulting, Human Resources, Formation, Service client, Gestion des performances
Education
Université du Québec à Montréal 2004 — 2009
Certificat formateur en milieu de travail, Formation professionnelle
Conseil Québécois des Ressources Humaines en Tourisme 2004 — 2004
Management et Coaching
Keynomics July 2015 - Present
Oracle April 2013 - June 2015
Zoom Imaging Solutions, A Xerox Company June 2012 - April 2013
Konica Minolta Business Solutions U.S.A., Inc. December 2010 - May 2012
Danka Office Imaging 2001 - 2006
American Express Business Travel 1999 - 2001
Danka Office Imaging 1996 - 1999
Marathon Copier Services 1993 - 1996
Copyline Corporation 1991 - 1993
Skills
Managed Print Services, Solution Selling, Sales Process, Direct Sales, Cold Calling, Account Management, B2B, New Business Development, Sales Management, Major Accounts, Selling, CRM, Prospecting New Accounts, Closing Deals, Team Leadership, Team Management, Project Coordination, Bikram Yoga, Athletics, Sales Operations, Sales Presentations, Document Management, Salesforce.com, Sales, Marketing, Management, Lead Generation, Professional Services, Software Industry, Strategic Partnerships, Cloud Computing, Channel Partners, Customer Retention, Program Management, Key Account Management, Pre-sales, Managed Services, Building Relationships, Complex Sales, Contract Negotiation, Document Imaging, Competitive Analysis, Product Marketing, Customer Satisfaction, SaaS, Enterprise Software, Business Development, Training, Partner Management, Sales Enablement
Education
University of California, Irvine 1986 — 1989
B.A., Economics
Palos Verdes High School 1978 — 1982
Diploma
University of California, Los Angeles
Electrical and Electronics Engineering
Sabre Travel Network February 2011 - Present
American Express Business Travel October 2002 - February 2011
Maritz Travel Company May 1995 - October 2002
Skills
New Business Development, Account Management, Business Travel, Contract Negotiation, Travel Management, Salesforce.com, Strategic Partnerships, Sales Management, B2B, Sales Process, Business Development, Selling, Management, Business Strategy, Enterprise Software, SaaS, Solution Selling, Sales, CRM, E-commerce, Strategy, Competitive Analysis, Direct Sales, International Sales
Education
Texas Christian University 1989 — 1993
B.S., Double Major - Psychology and Advertising/Public Relations
Aon Hewitt June 2014 - Present
Children's Aid Foundation September 2013 - Present
Natural Works 4U 2005 - Present
Young Presidents' Organization May 2012 - July 2015
American Express Business Travel March 2013 - May 2014
JVS Toronto September 2010 - August 2013
Uniglobe Plus Travel September 2011 - October 2012
Travelzest plc February 2011 - July 2011
Brookfield Global Relocation Services May 2008 - October 2010
HRG North America 2005 - May 2008
Skills
Strategic Leadership, Profitability, Business Growth, P&L Management, Vendor Management, Account Management, Coaching, Mergers, Outsourcing, Cost Reduction, Six Sigma, Social Media, Stakeholder Management, Profitable Growth, Operational Efficiency, Strategic Planning, Team Building, Negotiation, Organizational..., Change Management, Operations Management, Process Improvement, Business Strategy, Contract Negotiations, New Business Development, Performance Management, Customer Relations, Budgets, Customer Service, Leadership Development, Cross-functional Team..., Organizational Structure, Outsourcing Management, Business Development, Contract Negotiation, CRM, Mergers & Acquisitions, Executive Management, Volunteer Management, Management, Customer Experience, Leadership, Strategy, Social Networking, Recruiting, Human Resources, Call Centers, Service Management, Innovation, Public Speaking
Education
The University of Calgary 1993 — 1997
Psychology, Law
St. Mary's 1990 — 1993
Honours
York University - Schulich School of Business
Financial Management
NYS Office of Information Technology Services July 2014 - Present
New York State Department of Labor November 2011 - Present
IBM Global Business Services May 2010 - Present
TD Canada Trust May 2010 - October 2011
Equifax April 2009 - May 2010
TCS June 2007 - April 2009
TCS 2007 - 2008
Amex January 2006 - July 2007
American Express Business Travel November 2002 - January 2006
Skills
SOA, DB2, Oracle, Web Services, Software Project..., SDLC, Leadership, Enterprise Architecture, Requirements Analysis, Integration, Scrum, Business Intelligence, Management, Websphere, JMS, Testing, Java, WebSphere
Education
M.G.M CoE,Nanded 1998 — 2002
B.E., Computer Science
Swami Ramanand Teerth Marathwada University 1998 — 2002
Bachelor of Engineering (B.E.), Computer Science
McDonald's Canada April 2015 - Present
American Express Business Travel May 2007 - January 2013
Intrawest 2006 - 2007
Nettel Assistance et Destina.ca 2004 - 2006
Travelprice.be 2003 - 2003
Skills
Business Travel, Tourism, Airlines, Call Centers, Sabre, Customer Service, Travel Technology, Amadeus, Online Travel, Apollo, RES III, SMS reservation system
Education
Université de Montréal 2013 — 2015
Majeure en traduction, Traduction
UQAM 2009 — 2011
Certificat, langue et culture arabes
Collège Montmorency 1998 — 2003
DEC, Tourisme
Quest Diagnostics June 2014 - Present
Quest Diagnostics January 2013 - June 2014
Quest Diagnostics March 2002 - December 2012
Quest Diagnostics October 1998 - February 2002
Philip Morris 1992 - 1998
American Express 1986 - 1992
American Express Business Travel 1986 - 1989
Skills
Employee Relations, Succession Planning, HRIS, Talent Management, Performance Management, Employee Engagement, Workforce Planning, Applicant Tracking..., Sales Compensation, Recruiting, Personnel Management, Executive Pay, Training, Organizational Design, Human Resources, Compensation & Benefits..., Deferred Compensation, Organizational..., Labor Relations, Change Management, HR Consulting, HR Policies
Education
Temple University - Fox School of Business and Management 1977 — 1980
MBA, HR Management
Valparaiso University 1969 — 1973
BA, History
American Express July 2013 - Present
American Express Business Travel January 2011 - July 2013
American Express Business Travel February 2009 - January 2011
Taj Boston, Taj Hotels, Resorts & Palaces March 2007 - October 2008
The Peninsula Chicago December 2005 - March 2007
Four Seasons Hotel Chicago January 2000 - December 2005
Hill and Knowlton Public Relations January 1999 - 2000
Skills
Business Travel, Account Management, Travel Management, Hotels, Meetings and Events, Strategic Meetings..., B2B, Business Development, Business Strategy, Call Centers, Contract Negotiation, Corporate Events, Customer Satisfaction, Customer Service, E-commerce, Event Management, Event Planning, Hospitality, Hospitality Industry, Marketing Strategy, Negotiation, Public Relations, Relationship Management, Revenue Analysis, Strategy, Leadership, Marketing, New Business Development, Online Travel, Program Management, Time Management, Sales, Sales Management, Tourism, Yield Management, Travel Technology, Trade Shows, Team Management, Strategic Planning, Strategic Partnerships, Selling, Salesforce.com, Sales Presentations, Resorts, Project Planning, Pricing, Operations Management, Online Marketing, Online Advertising, Meeting Planning
Education
University of California, Davis 1995 — 1999
Omega World travel January 2015 - Present
Egencia March 2014 - Present
Omega World Travel October 2010 - June 2012
American Express Business Travel August 2007 - August 2010
EXCLUSIVE WORLD WIDE TOURS January 1999 - April 2007
Skills
PROFICIENT IN SABRE AND..., Business Travel, Sabre, Apollo, Travel Management, Galileo, Online Travel, Amadeus, Leisure Travel, Cruises, Leisure, Vacation, Tour Operators, Tourism, Travel Planning, Airlines, Hotels, Booking Systems, Revenue Analysis, Hospitality, Event Management
Education
Buffalo State College 2001 — 2001
Teachers Certificate, Travel Industry
WILMA BOYD TRAVEL SCHOOL 1982 — 1983
Travel and Tourism, Travel agent
Daulat Ram College Delhi 1961 — 1965
Bachelor of Arts (B.A.), Art/Art Studies, General
Self-Employed Property Manger January 2006 - Present
American Express Business Travel August 2000 - September 2002
Skills
Negotiation, Public Speaking, Time Management, Coaching, Leases, Budgets, Tenant, Sales Management, Real Estate, Sales, Strategic Planning, Rentals, Advertising, Contract Negotiation, Selling, Customer Service, Apartments, Interviews, Team Building
Education
University of Alaska Anchorage 1980 — 1982
Nursing Practice
American Express February 2014 - Present
American Express February 2011 - Present
American Express Business Travel January 2005 - December 2010
American Express 2001 - 2005
Skills
Strategic Partnerships, Leadership, Enterprise Software, Product Development, Project Planning, Financial Services, Contract Negotiation, Budgets, Credit Cards, Portfolio Management, Re-engineering, Vendor Management, Payments, Business Analysis, Electronic Payments
Education
Universidad Nacional Autónoma de México 1989 — 1993
Computer Engineering
University of Miami - School of Business
Master of Business Administration (MBA), International Business
Huntington National Bank July 2012 - Present
Huntington National Bank January 2010 - July 2012
ASIST Translation Services Inc. December 2006 - December 2009
WesBanco June 2008 - September 2009
WesBanco November 2007 - June 2008
Victorias Secret Stores March 2006 - November 2007
American Express Business Travel May 2000 - June 2004
Education
The American University in Cairo 1998 — 2002
Bachelor of Science (B.S.), Computer Science
Noubarian Armenian School 1986 — 1998
Randall-Reilly Publishing Company March 2010 - Present
The University of Alabama at Birmingham February 2007 - February 2010
RealtySouth June 2005 - February 2007
American Cancer Society July 2003 - June 2005
Consulting and Freelance Assignments September 2001 - July 2003
American Express Business Travel July 1980 - September 2001
Education
RealtySouth Real Estate School 2005 — 2005
License, Real Estate
University of Alabama 1973 — 1977
BS, Education
American Express Business Travel November 2010 - September 2015
Grand & Toy May 2010 - November 2010
ADP October 2002 - May 2010
Agropur February 2000 - October 2002
Skills
Sales, B2B, Salesforce.com, Account Management, Customer Satisfaction, Sales Process, Selling, Solution Selling, Sales Presentations, Negotiation, Customer Retention, Business Development, Sales Management, CRM, Management, Leadership, New Business Development
Education
Université du Québec à Montréal 2003 — 2010
Bac, Sc. de la Gestion
BCD Travel October 2011 - Present
BCD Travel October 2010 - October 2011
BCD Travel March 2005 - October 2010
BCD Travel November 2003 - February 2005
American Express Business Travel February 2003 - October 2003
American Express Business Travel February 2001 - March 2003
Skills
Travel Management, Program Management, Travel Technology, Business Travel, Tourism, Global Program..., Procurement, Change Management, Leadership, Account Management, Sabre, Sales, Customer Service, CRM, Online Travel, Hotels, Leisure Travel, Contract Negotiation, Management
Education
Texas Wesleyan University
Mechanical Contractors Association of America September 2011 - Present
American Express Business Travel January 2000 - August 2007
GlobetrotterTravel Management 1995 - 2000
Skills
Business Travel, Tourism, Event Management, Galileo, Sabre, Event Planning, Customer Service, Fundraising, Team Building, Strategic Planning, Travel Management, Meeting Planning, Hotels, Travel Planning, Hospitality, Online Travel, Leisure, Budgets, Negotiation
Education
The George Washington University 1991 — 1995
Bachelor's degree, International Relations and Affairs
Randolph Air Force Base July 2010 - Present
American Express Business Travel February 2000 - September 2006
Skills
Procurement
Education
The University of Texas at San Antonio 2007 — 2010
BBA, Finance, Real Estate Finance and Development
International School of Boston April 2015 - August 2015
American Express Business Travel May 2010 - September 2011
Mercuria Energy Trading Inc. April 2008 - December 2008
Air France February 2001 - January 2007
Faurecia Interior Systems 2006 - 2006
Bazin SA January 2000 - January 2001
Cabinet Mollet-Vieville January 1996 - December 1999
Skills
Contract Negotiation, French, International Law, International Business..., Management, Negotiation, Contract Management, Commercial Litigation, European Law, International Business, Analysis, Multilingual, Drafting Agreements, English, Business Development, Team Management, Bilingual French-English, Legal Writing, Analytical skills, Critical thinking..., Internal Communications, Report Writing, Organization Skills, Events Organisation
Education
EFB - Paris Law School 1993 — 1994
French licensed attorney at law
Université René Descartes (Paris V) 1990 — 1991
Master's Degree
Université Paris X Nanterre 1985 — 1990
Bachelor
Lycee Jacques Prevert 1983 — 1985
Baccalaureate
eCommission Solutions April 2015 - Present
Travel Leaders Franchise Group September 2013 - April 2015
Travel Leaders June 2009 - September 2013
American Express Business Travel March 1997 - May 2009
Foothills Hockey Association January 2007 - January 2009
Avis Rent a Car November 1994 - March 1997
Skills
SaaS, Organization, Presentation Development, Networking, Public Speaking, Purchasing, Travel Management, Business Travel, New Business Development, Sales, Sales Management, Sales Process, Online Travel, Contract Negotiation, Account Management, Strategic Partnerships, Customer Retention, Management, Leadership, Selling, Business Development, Negotiation, Strategy, CRM, Sales Operations, Strategic Planning, Budgets, Tourism, Forecasting, Marketing Strategy, Salesforce.com, B2B, Sales Presentations, Pricing, Marketing, E-commerce, P&L Management, Customer Satisfaction, Lead Generation, Team Building, Hotels, Direct Sales, Cruises, Competitive Analysis, Hospitality, Incentives, Online Marketing, Trade Shows, Sabre, Leisure Travel
Education
The University of Kansas 1984 — 1988
BGS, Liberal Arts
Tinto Specialty Travel February 2010 - Present
American Express Business Travel September 1996 - November 2008
Skills
Leisure Travel, Travel Management, Tourism, Hotels, Hospitality, Business Travel, Hospitality Industry, Online Travel, Business Development, Hospitality Management, Tour Operators, Meeting Planning, Supplier Negotiation, Food & Beverage, Revenue Analysis
Education
Universidad Externado de Colombia
Hotel Management, Economics, Accounting
Book Here, Give Here September 2015 - Present
Travelzoo September 2011 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2010 - September 2011
Yellow Pages Group / Groupe Pages Jaunes – Canada 2008 - August 2011
GuestLogix November 2007 - June 2008
Lexmark Canada Inc. February 2007 - November 2007
VFM Leonardo Inc 2004 - 2005
American Express Business Travel 2001 - 2004
AT&T Canada August 1996 - July 2002
Skills
Sales Process, New Business Development, Sales Management, Selling, Strategy, Sales, Marketing Strategy, Advertising, Business Development, Online Advertising, Leadership, Management, Account Management, Digital Marketing, Lead Generation, Advertising Sales, CRM, Team Leadership, Salesforce.com, SEM, Online Marketing, Customer Service, Contract Negotiation, B2B, Digital Media, Strategic Partnerships, Social Media Marketing, Digital Strategy, Negotiation, Revenue Analysis, Customer Satisfaction, Social Media, Marketing Communications, Hotel Management, Direct Sales, Hotel Revenue Management, Revenue Forecasting, Revenue & Profit Growth, Customer Insight, Customer Acquisition, Business Planning, Customer Support, Customer Relations, Online Publishing, B2B Marketing, Hospitality, E-commerce, Hospitality Industry, Marketing, Hospitality Management
Education
The University of Calgary 1991 — 1993
Okanagan University 1987 — 1989
BA
CDI College, Alberta
Diploma, Legal Assistant/Paralegal, Honours
Oakbrook office July 2013 - Present
American Express Business Travel 2001 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Public Speaking, Office Management, Office Administration, Silverpop, CMS, DART for Publishers
Education
Triton College
American Express Business Travel July 2011 - July 2012
American Express Business Travel 2007 - 2009
American Express Business Travel 2005 - 2007
American Express Business Travel 2001 - 2005
American Express Business Travel 1996 - 2001
American Express Business Travel 1994 - 1996
American Express Business Travel 1992 - 1994
American Express Business Travel 1989 - 1992
Skills
Account Management, Change Management, Program Management, Sabre, Leadership, CRM, Customer Service, Business Strategy, Business Travel, Online Travel, Salesforce.com, Management, Project Management, Business Development, Team Management, Strategy, Training, Travel Management, Process Improvement, Call Centers, Sales Process, Performance Management, Customer Retention, Strategic Planning, Customer Satisfaction, Strategic Partnerships, Sales Management, Pricing, Business Planning, Coaching, Business Process..., Cross-functional Team..., Relationship Management, E-commerce, Operations Management, Vendor Management, Event Management, Consulting, Marketing Strategy, New Business Development, Competitive Analysis, Team Building, Customer Experience, Travel Technology, Project Planning, B2B, Sales, Negotiation, Team Leadership, Contract Negotiation
Education
University of California, Los Angeles
BA, Economics
American Express Business Travel April 1991 - Present
American Express 1987 - Present
US Bank (Visa) November 2004 - January 2006
WorldTravel BTI 2003 - 2005
Skills
Account Management, Business Travel, Travel Management, Strategic Planning, Change Management, Project Management
Education
The University of Texas at Austin
BS, Nutrition
Jolly Toddlers Early Education Center June 2014 - Present
American Express Business Travel May 2013 - June 2014
VERTEX, Inc. March 2008 - May 2013
Oracle April 2006 - March 2008
Oracle September 2004 - April 2006
Pennsylvania Civil Clinic January 2004 - May 2004
Blank Rome, LLP December 2003 - February 2004
SEPTA June 2003 - August 2003
Nelson Levine de Luca & Hamilton December 2002 - March 2003
Skills
Software Licensing, Contract Negotiation, Intellectual Property, Licensing, Contract Management, Professional Services, SaaS, Enterprise Software, Business Analysis, Privacy Law, Account Management, Negotiation, Mergers, Mergers & Acquisitions, Software Documentation, Salesforce.com, Risk Management, Team Building, Business Intelligence, Legal Assistance, Document Drafting, Team Leadership, Legal Issues, Strategic Partnerships
Education
Widener University School of Law 2001 — 2004
JD, Law
Temple University
B.A, Linguistics
Dwellworks, LLC January 2007 - Present
Maritz Travel Company October 1999 - June 2000
American Express Business Travel September 1997 - October 1999
Planners International June 1994 - December 1995
Skills
Expatriate Management, Corporate Relocation, Relocation, Global Mobility, Destination Services, Real Estate, Online Marketing, Account Management, Customer Service, Negotiation, Selling, Management, Sales, Marketing, Program Management
Education
Università degli Studi di Milano
Laurea in Lingue e Letterature Straniere Moderne
Università degli Studi di Milano
Independent Curator. Researcher. Writer January 2014 - Present
Colección Patricia Phelps de Cisneros February 2012 - December 2013
Colección Patricia Phelps de Cisneros February 2012 - January 2013
Simon Watson Arts Advisory April 2011 - December 2012
Sotheby's Institute of Art September 2009 - November 2010
Sotheby's Institute of Art June 2010 - June 2010
American Express October 2006 - December 2007
American Express Business Travel February 2001 - December 2005
Enron August 1997 - December 2000
A.T. Kearney 1995 - 1996
Skills
English, Executive Communications, Engagement, Change Communication, Internal Communications, Marketing Communications, Management, Media Relations, Marketing Strategy, Project Management, Public Relations, Spanish, Strategic Communications, Strategy, Blogging, Communication Training, Integrated Marketing, Leadership, Photography, Social Media
Education
Sotheby's Institute of Art 2009 — 2010
Masters, Contemporary Art, Cum Laude
Sotheby's Institute of Art 2009 — 2009
Candidate to Master Program, Contemporary Art
Universidade de São Paulo 2002 — 2003
Masters, Communications, Summa Cum Laude
Cásper Líbero 2000 — 2001
Master, Communications
Universidade Estadual Paulista Júlio de Mesquita Filho 1989 — 1993
Undergraduate, B.A. in Brazilian and Latin American Literatures & Portuguese, Spanish and English Languages
Carlson Wagonlit Travel December 2007 - Present
American Express Business Travel January 2001 - January 2006
American Express Business Travel August 1998 - April 2000
Lifeco/American Express January 1985 - June 1992
Education
Universidad Nacional Autónoma de Honduras 1972 — 1974
American Express Business Travel August 1993 - Present
STA Travel March 1991 - December 1993
Heidman Inc, dba McDonalds, Wonder Women Travel October 1984 - August 1990
Skills
Account Management, Program Management, Business Travel, Travel Management, Marketing, Sabre, Travel Technology, Online Travel, Retail, Tourism, Relationship Management, Airlines, Vendor Procurement, Financial Acumen, Accounting, RFP Generation, Payroll Processing, B2C Marketing, Customer Retention, Contract Negotiation, Contract Management, Business Strategy, Business Analysis, Travel School Teacher, Management, Real Estate, Interior Design, Property Flipping, Home Staging
Education
The University of Akron 1978 — 1989
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Hammel Business College
Certification, Accounting
American Express January 2013 - Present
American Express January 2012 - January 2013
American Express Business Travel April 2009 - January 2012
National Start Up 2008 - 2009
Weber Associates 2007 - 2008
Sprint 2005 - 2007
Nextel 1997 - 2005
Micro Center 1995 - 1997
Private Consulting 1994 - 1997
Skills
Sales Operations, Channel Optimization, Channel, Business Development, Channel Strategy, New Business Development, Marketing, Direct Sales, Sales Management, Management, Contract Negotiation, Sales, Business Planning, Sales Presentations, Training, Customer Retention, Retail, Salesforce.com, Selling, Account Management, Recruiting, Enterprise Software, Contract Management, Marketing Communications, Small Business, Coaching, Business Strategy, Presentation Development, Microsoft Office, PeopleSoft, Forecasting, Business Management, Community Relations, Group Presentations, Technical Presentations, Customer Presentations, Presentation Boards, Board Presentations, Data Presentation
Education
The Ohio State University
Communications CIS
American Express Global Business Travel - Personal Assistant July 2010 - Present
American Express September 2008 - Present
Corporate Travel 2008 - Present
American Express Business Travel 1982 - Present
Skills
Account Management, Sabre, Travel Management, Business Travel, Customer Service, Contract Negotiation, Call Center, Relationship Management, Change Management, Hospitality, Customer Retention, Leadership, Online Travel, Team Leadership, Customer Satisfaction, Strategic Planning, Negotiation, Travel Technology, Team Management, Team Building, Call Centers, Process Improvement, Salesforce.com, Sales, Strategic Partnerships, Strategy, Service Delivery, Customer Experience, Tourism, CRM, B2B, Competitive Analysis, Training, Vendor Management, Management, Operations Management, Business Planning, Hotels
Education
University of California, Berkeley
American Express Business Travel November 2009 - Present
Carlson Wagonlit Travel September 2006 - October 2009
Education
The University of Texas at El Paso 1985 — 1987
Salient Imaging 2013 - 2015
American Express Business Travel 2008 - 2012
Hewlett-Packard 1998 - 2002
Compaq Comptuer 1998 - 2000
Digital Equipment Corporation September 1983 - November 1995
Skills
Account Management, Business Process..., Cross-functional Team..., Finance, Forecasting, Business Analysis, Process Improvement
Education
North Adams State College
Bachelor of Business Administration (B.B.A.), French Studies
Universite de Caen
Rosenbluth International 1999 - 2002
American Express Business Travel 1991 - 1999
LIFECO/American Express 1989 - 1991
Education
University of Arizona 1974 — 1975
ICTA
CTC
The Mosaic Company 2013 - March 2015
BCD Travel 2015 - 2015
BCD Travel 2015 - 2015
Well Pet Foods/Clyde's K9 Cuisine 2006 - 2015
U.S. Bank 2012 - 2013
Altour 2010 - 2012
Mentor Tech Group March 2002 - October 2011
American Express Business Travel May 2010 - December 2010
Northwest Airlines March 1990 - September 2001
Business Incentives, Inc 1987 - 1989
Skills
New Business Development, Competitive Analysis, Leadership, Management, Sales, Project Management, Project Planning, Vendor Management, Program Management, Training, Analysis, Negotiation, Marketing, Customer Service, Recruiting, Entrepreneurship, Time Management, Business Travel, Travel Management
Education
The University of North Dakota
Aviation Management
American Express Corporate Business Travel January 2008 - Present
American Express Business Travel May 1999 - January 2008
Skills
Account Management, Business Planning, Management, Salesforce.com, Relationship Management, Business Travel, B2B, Strategic Partnerships, New Business Development, Customer Satisfaction, Leadership, CRM, Sales Management, Customer Retention
Education
University of California, Davis
Bachelor of Arts (B.A.), Geography
American Express Business Travel 2008 - 2008
Education
Université du Québec à Montréal 2006 — 2009
1 cylcle, Design de l'environnement
American Express Business Travel January 2012 - Present
ACS, Inc., A Xerox Company August 2006 - December 2011
Skills
Account Management, Project Management, Sourcing, Business Development, Vendor Management, Management, Recruiting, Contract Negotiation, Salesforce.com
Education
University of Arizona, Eller College of Management 2009 — 2010
MBA
University of California, Los Angeles 2000 — 2004
BA
American Express Business Travel Account Representative Executive IAmerican ExpressSeptember 2009 - Present
Education
Universidad de Puerto Rico 1971 — 1976
ba, psychology
VIP Lifestyle For Less, LLC December 2011 - Present
Travisa Visa Service March 2006 - December 2011
American Express Business Travel April 2004 - December 2005
Rosenbluth International October 1984 - March 2004
Skills
Travel Management, Sales Management, Business Travel, Travel Technology, Online Travel, Tourism, Sabre, Account Management
Education
Université Stendhal (Grenoble III) 1963 — 1965
Language Arts and Literature
Northwestern Memorial Hospital March 2014 - Present
Progressive Care for Women May 2012 - February 2014
Northwestern Medical Faculty Foundation July 2008 - May 2012
Northwestern Memorial Hospital June 2004 - July 2008
American Express Business Travel February 1998 - May 2003
McCord Travel Managment April 1996 - February 1998
Skills
OB/GYN, Hospitals, BLS, Ultrasound, Patient Safety, Medical Terminology, EMR, Healthcare, PACS, Healthcare Management, Pediatrics, Epic Systems, Clinical Research, Medical Imaging, Healthcare Information..., Cpr Certified, Inpatient, Medicine
Education
Triton-College 2002 — 2004
AAS, Diagnostic Medical Sonography
American Express Business Travel 2004 - Present
American Express Business Travel 2001 - 2004
Abilizer Solutions 2000 - 2000
Vail Resorts 1998 - 2000
Diamond Peak Ski Resort 1995 - 1998
GET Travel 1991 - 1995
Skills
Sales
Education
University of California, Berkeley 1985 — 1989
BA, Communications, Sociology
Cree May 2010 - Present
World Travel Service, LLC October 2005 - February 2009
American Express Business Travel July 2004 - May 2005
Carlson Wagonlit Travel 2001 - 2003
Skills
Business Travel, Travel Management, Sabre, Galileo, Leisure Travel, Travel Planning, Cruises, Tourism, Online Travel, Amadeus, Leisure, Ticketing, Airlines, Hotel Booking, Vacation
Education
Airline Aviation 2000 — 2001
IATA, Travel
The Maharaja Sayajirao University of Baroda 1996 — 1999
BA, Economics
Balboa Travel Management December 2014 - Present
Balboa Travel Management July 2013 - December 2014
BCD Travel June 2010 - July 2013
American Express Business Travel November 2006 - July 2007
TRX September 2001 - February 2004
American Express Business Travel November 1995 - February 2000
Carlson Wagonlit Travel June 1993 - November 1995
Skills
Automation, Troubleshooting, Galileo, Sabre, Apollo, Abacus, Amadeus, GDSX Compleat, Travel Management, Business Travel, Online Travel, Travel Technology, Hotels, Airlines, Airline Ticketing, Leisure Travel, Ticketing, Tourism, Travel Planning, Training, Customer Satisfaction, Reservation
Education
The University of Texas at Austin 2001 — 2001
Tarrant County College 1991 — 1995
Calgary Economic Development March 2014 - Present
American Express Business Travel September 2013 - March 2014
American Express Bank of Canada February 2011 - September 2013
American Express Business Travel March 2010 - February 2011
American Express Business Travel April 2006 - March 2010
HRG (formerly BTI) October 2002 - March 2006
AFM Hospitality January 1999 - October 2002
Skills
Business Development, Business Strategy, Strategic Negotiations, International..., Account Management, Team Leadership, Thought Leadership, Brand Development, Change Management, Contract Negotiation, CRM, Negotiation, Strategy, Strategic Partnerships, B2B, Salesforce.com, Relationship Management, Competitive Analysis, Lead Generation
Education
University of Alberta 1988 — 1992
BA, Economics
American Express Global Business Travel June 2011 - March 2012
Cooper University Hospital March 2010 - June 2010
American Express Business Travel September 2007 - March 2009
Miller, Alfano & Raspanti June 2006 - July 2007
Willig, Williams & Davidson December 2000 - June 2006
Silver, DiVergilis & Marrone September 1995 - March 1998
Philadelphia Naval Shipyard July 1984 - September 1995
Germantown Savings Bank June 1983 - July 1984
National MS/Easter Seal Societies - Cystic Fibrosis Foundation May 1978 - June 1983
St. Agnes Hospital March 1971 - June 1973
Skills
Litigation, Civil Litigation, Bankruptcy, Courts, Legal Writing, Commercial Litigation, Document Review, Personal Injury, Litigation Support, Trials, Product Liability, Dispute Resolution, Legal Assistance, Legal Research, Pleadings
Education
Philadelphia Institute Paralegal Training 1994 — 1995
Diploma/Certification, Paralegal-Litigation Management
Temple University 1975 — 1978
B.A., Journalism
St. Maria Goretti H.S. 1969 — 1973
Diploma, Academic
St. Edmond School 1961 — 1969
American Express Business Travel June 1995 - Present
Skills
Travel Management, Online Travel
Education
Triton College
Fashion Merchandising
Universal Furniture October 2013 - Present
Williams Overman Pierce, LLP January 2013 - April 2013
American Express March 2010 - September 2011
American Express Business Travel October 1987 - March 2009
Skills
Tax Preparation, General Ledger, Account Reconciliation, Accounting, Accounts Receivable, Financial Reporting, Financial Accounting, Financial Statements, Invoicing, Auditing, Finance, Internal Audit, Payroll, Cash Management, Internal Controls, PeopleSoft, Cash Flow, Variance Analysis, Financial Analysis, US GAAP, Bank Reconciliation, Spreadsheets, Managerial Finance
Education
University of North Carolina at Greensboro 2011 — 2012
Master's of Science, Accounting
Troy State University
Bachelor's of Science, Psychology
Biogen October 2011 - Present
Biogen June 2011 - October 2011
John Wiley and Sons March 2010 - February 2011
American Express Business Travel 2009 - 2010
Skills
Customer Service, Business Travel, Account Management, Microsoft Office, Troubleshooting, Leisure Travel, Team Building, Sales, Sabre, Microsoft, Outlook, Microsoft Project, Open Office, Clinical Trials, Drug Development, Calendaring, Meeting Planning, Offsites, Office Administration, Administrative...
Education
University of Aberdeen 2006 — 2007
MLitt Medieval Studies, Medieval and Renaissance Studies
University of Vermont 1998 — 2002
Bachelor's degree, History
HMS October 2013 - Present
Mosaic Sales Solutions March 2007 - Present
American Express Business Travel May 1998 - December 2004
Weblink Wireless 1993 - 1998
Skills
Process Improvement, Experiential Learning, Performance Management, Training, Onboarding, Adult Learning Theory, Organizational..., Talent Management, Team Leadership, Leadership Development, Employee Engagement, Customer Service, Leadership, Team Building, Succession Planning, Performance Consulting, Event Management, Staff Development, Training Facilitation, Talent Acquisition, Management, Blended Learning, Employee Relations, Retail, Cross-functional Team..., Human Resources, Recruiting, Coaching, 360 Feedback, Organizational..., Employee Training, Career Development, Executive Coaching, Interviews, Workshop Facilitation, New Hire Orientations, Applicant Tracking..., Workforce Planning, College Recruiting, Organizational Design, Employee Benefits
Education
Trinity University 1988 — 1992
Bachelor of Arts, B.A. Spanish and B.A. Political Science
Wedenwings Travel Agency ConsultantSafetyPay - USA2010 - Present
SafetyPay 2009 - Present
American Express 1968 - 2006
American Express TRS Co. Inc. 1968 - 2006
AMERICAN EXPRESS INTERNATIONAL SERVICES LTD Moscow, Russia 1995 - 2004
American Express Business Travel 1994 - 1995
American Express Company (Mexico City) 1989 - 1994
American Express Argentina SA 1978 - 1981
Education
Thunderbird School of Global Management 1967 — 1968
BA in Foreign Trade, Latin America Area Studies
University of New Hampshire 1960 — 1964
BA Univerity of New Hampshire, History and Government
Rockwell Automation October 2001 - Present
Rockwell Automation August 1999 - October 2001
American Express Business Travel March 1998 - August 1999
Skills
SAP, Process Improvement, Process Control, Forecasting, Lotus Notes, Continuous Improvement, Troubleshooting, IFS, Microsoft Excel, PowerPoint, Project Management, Proposal Support
Education
The University of North Dakota
bba, Business Administration and Management, General
BDM International Collection Service - Medical March 2011 - March 2012
Move For You, Inc 2011 - 2012
PageOnce 2009 - 2010
American Express Business Travel 2005 - 2007
Skills
Marketing Strategy, Customer Service, Microsoft Office, Account Management, Online Advertising, New Business Development, Marketing Communications
Education
Toronto School of Business 1995 — 1997
AA, Travel & Tourism
American Express Business Travel January 2004 - Present
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, PowerPoint, Writing, Editing, Public Relations, Advertising, Outlook, Retail, Account Management, Process Improvement, Team Building
Education
Suffolk University 1979 — 1981
BS Journalism/Communications, Journalism/Communications
Kings College 1973 — 1974
Associate Retail Merchandising, Retail Merchandising
UNCC 1972 — 1973
Art
The University of Texas at Austin June 2013 - Present
College Forward August 2011 - July 2012
City of San Antonio February 2005 - June 2012
Texas A&M University-San Antonio August 2010 - December 2010
American Express Business Travel July 2007 - August 2009
Skills
Higher Education, College Applications, College Education..., Community Outreach, Public Speaking, Nonprofits, FAFSA, Scholarships, Event Planning, Research, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Microsoft Publisher, Customer Service
Education
University of the Incarnate Word 2012 — 2014
Master of Education (M.Ed.), Student Services in Higher Education
Texas A&M University-San Antonio 2009 — 2010
Bachelor of Arts, Sociology
BNP Stratégies Gestion Philanthropique January 2015 - Present
nZonemedia.com October 2010 - January 2015
Staples Business Depot August 2005 - October 2010
Sears Canada January 2005 - July 2005
American Express Business Travel January 2004 - January 2005
Fido June 2002 - January 2004
Skills
Account Management, Management, Human Resources, Fundraising, Non-profit Program..., Start-up Implementation, Leadership, Customer Service, Online Marketing, Team Leadership, Sales, Microsoft Office, Team Building, Marketing, Online Advertising, CRM, Training, Coaching, Team Management, Customer Retention, Marketing Strategy, Recruiting, Customer Experience, Call Centers
Education
Université de Montréal / University of Montreal 2013 — 2015
Certificat en gestion philanthropique, Gestion philanthropique, Certificat
UQAM 1996 — 1999
Bachelor's degree, Sociology
American Express Business Travel March 2006 - Present
Education
The University of Texas at San Antonio 2001 — 2004
American Express Travel Services August 2005 - Present
American Express Business Travel 2003 - 2005
Ultramar Travel Management 2002 - 2003
Rainbow Travel Service, Inc 2001 - 2002
Rosenbluth International 2000 - 2001
Maritz Travel Company 1999 - 2000
Carlson Wagonlit Travel 1997 - 1999
AAA New York July 1994 - March 1997
Skills
Leisure, Business Travel, Tourism, Hotels, Sabre, Hotel Booking, Leisure Travel, Travel Management, Travel Technology, Hospitality, Vacation, Hospitality Industry, Travel Planning, Incentives, Resorts, Airlines
Education
CHS 1984 — 1988
Suffolk County Community College
Associate's degree, travel and tourism
CoDel, Inc. April 2014 - Present
Day By Day Designs 2000 - Present
Oceans N Air Travel August 1997 - April 2014
American Express Business Travel October 1992 - July 1997
Travel Arrangements August 1988 - September 1992
Skills
Jewelry, Customer Service, Jewelry Design, Travel Planning, Sabre, Inside Sales, Luxury, Gifts, Vacation, Handmade Jewelry, Gems, Honeymoons, Retail, Sales, Weddings, Social Media Marketing, Cruises, Fashion, Social Media, Event Management, Trend, Trend Analysis
Education
The University of Texas at Austin 1978 — 1982
B S Natural Sciences, Fashion Merchandising
American Express Business Travel April 2007 - Present
American Express Business Travel September 2008 - February 2009
American Express Business Travel April 2007 - September 2008
African Market March 2001 - March 2007
Skills
Business Travel, Call Center, International Sales, Travel Management, Ticketing, Sabre, Travel Technology, Amadeus, Hotel Booking, Online Travel, Airlines, Tourism, Customer Service, Account Management, Hotels, Meeting Planning, Travel Planning, Car Rental, Revenue Analysis, Tour Operators, Hospitality, Customer Satisfaction, Leisure Travel, Booking Systems, Leisure, Airline Ticketing, Vacation, Incentives, Cruises, Adventure Travel, Apollo, Reservation, Flights, Customer Experience, Yield Management, Incentive Travel, Contract Negotiation, Resorts, Customer Retention, Operations Management, International Travel, Relationship Management, Destination Marketing, Galileo, Call Centers, Sales
Education
Graduate of Strayer University 2006 — 2009
BBA, Business Administration
Strayer University-North Carolina 2006 — 2009
Bachelor of Business Administration (BBA), Tourism and Hospitality
Jewish Community Center Tenafly, NJ April 2010 - Present
American Express Business Travel June 2001 - October 2006
Rosenbluth International November 1995 - May 2001
Skills
Sabre, Apollo
Education
SUNY at Buffalo 1985 — 1990
BA, Environmental Studies& Sociology
Carlson Wagonlit Travel February 2014 - Present
DAI November 2012 - August 2013
Cuso International 2008 - November 2012
American Express Business Travel 2006 - 2007
Fairmont Hotels and Resorts May 2006 - October 2006
INRENA Natural Resources Institute February 2003 - December 2003
Skills
Tourism, Sustainable Tourism, Ecotourism, Project Planning, Sustainable Development, Sustainability, International..., NGOs, Spanish, Strategic Planning, Event Planning, Community Development, Hotels, Customer Service, Nonprofits, English, French, Non-profits
Education
Universidad Nacional Agraria La Molina 2000 — 2001
Master's degree, Ecotourism
York Catholic District School Board September 2011 - Present
Fieldstone Day School September 2009 - August 2011
Toronto French School June 2003 - August 2006
American Express Business Travel 1997 - 2003
Skills
Teaching, Curriculum Design, Curriculum Development, Tutoring, Classroom, Leadership, French, Teaching English as a..., ESL, Language Teaching, Teacher Training, Differentiated..., Literacy, Lesson Planning
Education
York University 2008 — 2008
French as a Second Language, Part 1
York University
Bachelor's degree, Education, Primary and Junior Divisions
Université de Bourgogne
Diploma, French Studies
Universidad Intercontinental
Bachelor's degree, Hotel Management
American Express March 2011 - Present
American Express Business Travel October 2008 - March 2011
American Express Business Travel April 2006 - October 2008
Skills
Business Travel, Travel Management, Customer Satisfaction, Leisure Travel, Customer Service, Project Management, Business Planning, Leadership, Account Management, Business Strategy, Call Centers, B2B, Strategic Planning, Sabre, Strategy, Travel Technology, Contract Negotiation, Management, Training, Marketing Strategy, New Business Development, Negotiation, Online Travel, Project Planning, CRM, Sales Management, Salesforce.com, Business Development, Strategic Partnerships, Travel Planning, Car Rental, Sales
Education
Suffolk University 1993 — 1997
BS, Sociology with a Business Minor
WideWorld Services LTD June 2010 - Present
A.E. Frank & Co. January 1998 - Present
WideWorld Services LTD October 1999 - June 2010
American Express Business Travel March 1992 - June 1998
Skills
Aviation, Flight Operations, Aircraft, Aircraft Management, Aircraft Maintenance, Flights, Avionics, Charter, Business Aviation, Ground Instructor, Commercial Aviation, Aerospace, Airport Management, Airlines
Education
Thomas Edison State College
(ISC)² June 2010 - Present
American Express Business Travel August 1998 - November 2009
Skills
Travel Management, Corporate Events, Microsoft Office, Team Leadership, Program Coordination, Event Management, Hospitality, Contract Negotiation, Event Planning, Management, Sales, Vendor Relations, Organizing, Customer Focus, Account Management, Account Reconciliation, Budgets, Catering, Leadership, Meeting Planning, Customer Service, Tourism, Strategic Planning, Sabre GDS, VIP Services, Business Travel
Education
Temple University - Fox School of Business and Management 1980 — 1985
BBA, Accounting
American Express Business Travel February 2009 - Present
American Express April 2005 - November 2007
American Express April 2000 - April 2005
Skills
Call Center Mgmt., Travel Mgmt., Six Sigma, Financial Reporting, Financial Analysis, Financial Planning, Financial Management, Process Improvement
Education
International Tariff Certification 1990 — 1997
Completed, International Rate Desk
The University of Texas at Austin 1977 — 1979
2 yrs, General
Tata Consultancy Services / American Express 2012 - Present
American Express Business Travel June 2006 - Present
American Express 2012 - 2013
Education
Universidad de Belgrano 2002 — 2003
project manager, project management
Universidad Nacional de Córdoba 1978 — 1984
arquitecto, arquitectura y urbanismo
BCD Travel June 2010 - Present
American Express Business Travel June 1997 - August 2009
US Airways October 1989 - June 1996
Skills
Business Travel, Tourism, Airports, Flights, Airline Ticketing, Airlines, Hotels, Hotel Booking, Car Rental, Ticketing, Galileo, Online Travel, Reservation, Leisure Travel, Sabre
Education
The Ohio State University 1982 — 1986
Bachelor of Arts (B.A.), Communication, General
Corporate Travel Planners September 2013 - Present
American Express Business Travel July 2000 - July 2012
American Express Business Travel 1997 - 2012
Skills
Business Travel, Call Center, Relationship Management, Travel Management, Account Management, Sabre, Salesforce.com, Customer Satisfaction
Education
Southwest Texas State University 1981 — 1986
Bachelor of Arts (BA), Communications
Self-employed August 1970 - Present
American Express Business Travel February 2011 - November 2011
Continental Airlines March 2008 - November 2009
Skills
Non-profits, Communication, Events, Digital Photography, Writing, Travel, Food, Flexibility, Marketing Research, Coordination, Museums, Music, Customer Satisfaction, Group Dynamics, Creative Writing, Wine, Nonprofits, Meeting Planning, Marketing, Public Speaking, Event Management, Social Media, Customer Service
Education
The University of New Mexico 1970 — 1978
Took variety of upper division courses while working at UNM
Northwestern University Medill School of Journalism 1967 — 1970
BSJ, Journalism with concurrent majors in Russian Studies and Political Science
Lake County Schools July 2006 - Present
World Travel Partners October 2000 - September 2003
American Express Business Travel February 1997 - October 2000
Skills
Airline Reservations, Customer Service, Photography, Poetry Readings, Classical Ballet
Education
The Ohio State University 1980 — 1984
Bachelor of Science in Education, Leisure and Recreational Activities
Alaska Denali Travel March 2013 - Present
American Express Business Travel 1993 - 2003
Education
University of Alaska Anchorage 2008 — 2012
Bachelor of Business Administration, Management Information Systems