American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
Academy of Art University February 2014 - Present
SafetyMax Corporation November 2003 - January 2014
Ripple Effects October 2002 - September 2003
Navigant International 1997 - 2000
Carlson Wagonlit Travel 1995 - 1997
American Express Business Travel 1991 - 1995
Skills
SEO, Web Development, Online Social Networking, Web Design, Flash, E-commerce, Photoshop, Illustrator, Dreamweaver, Adobe Fireworks, ActionScript, HTML, CSS, JavaScript, ASP, Web Standards, Google Adwords, Web Analytics, Email Marketing, Marketing Communications, AVID 101 Certification, Web Audio & Video..., Photography, Digital Photography, Garageband, Audacity, Mac OS, PC, IT Solutions, Windows Server, Adobe Bridge, Adobe Acrobat, Problem Solving, Team Management, Project Management, Blogger, Virus Removal, Highly motivated..., Self-motivated Team..., Can Work Alone, Brochures, Flyers, Business Cards, Print Marketing, E-commerce SEO, Audio Editing, Video Editing, WordPress, CMS, Salesforce.com
Education
Microsoft Learning 2009 — 2009
Certificate, Managing a Microsoft Windows 2003 Server Environment
Bay Area Video Coaltion 2003 — 2004
Certifiate, Advanced ActionScripting, Web Streaming Certificate Program, Avid 101 Certification
OpNet 2003 — 2003
Certificate, Web & Digital Design Intensive
Center for Electronic Art 2000 — 2002
Certificate, Web Design & Development
City College of San Francisco 1994 — 1995
Black & White Photography, Film History
Kent State University 1989 — 1991
Liberal Arts
American Express Travel Services November 2014 - Present
Barefoot Books September 2014 - Present
American Express February 2013 - Present
Le Tutor Language School December 2011 - Present
American Express Business Travel August 2010 - February 2013
MetLife Auto & Home December 2009 - August 2010
MetLife February 2008 - December 2009
MetLife Auto & Home December 2005 - February 2008
MetLife October 2005 - December 2005
MetLife Auto & Home February 2005 - November 2005
Skills
Spanish, Quality Analysis, Airlines, Hispanic Marketing, Customer Service, PowerPoint, Word, Excel, Process Improvement, Public Speaking, Team Building, Coaching, Problem Solving, Outlook, Research, Social Media, Change Management, Writing, English, Mentoring, Event Planning, Marketing, Microsoft Word, Microsoft Excel, Translation, Foreign Languages, Leadership, Market Research, Sales, Management, Time Management, Analysis, Recruiting, Human Resources, French, Hotels, Training
Education
University of Phoenix 2010 — 2015
Business, Global Business Management
University of Phoenix 2009 — 2013
Bachelor, Global Business Management
2008 American Institute of Insurance and CPCU Institute 2009 — 2009
Certificate in Supervisory Management, Supervisory Management
AICPCU 2008 — 2008
Certificate, Program in Supervisory Management
Florida State University 2008 — 2008
Certificate, Hispanic Marketing Communications
Florida State University 2008 — 2008
Program, Hispanic Marketing Communication
Instituto Politécnico Nacional 1998 — 1999
Certificate, Teaching English as a Second Language
AngloAmericano de Idiomas 1994 — 1995
Certificate, TESL
California State University-Hayward - School of Business and Economics
Wells Fargo Insurance Services November 2013 - Present
Carnival Corporation March 2013 - July 2013
American Express Business Travel April 2005 - October 2011
American Express Private Bank April 2005 - April 2007
Marriott International July 2002 - September 2004
Marriott International January 2001 - July 2002
Skills
Customer Service, PowerPoint, Microsoft Office, Lotus Notes, Microsoft Excel, MS Excel Pivot Tables, Customer Engagement, Project Coordination, Visio, Outlook, Project Planning, Event Planning, Event Management, Hospitality, Executive..., Research, Communication Skills, Discrepancy Resolution, Handle Confidential..., Organizational Structure, Outstanding time..., Purchasing, Expense Management, Travel Management, Work Independently with..., Time Management
Education
Florida International University
Bachelor of Business Administration (BBA), Business Administration & Human Resource Management
Broward College
Associate of Arts (AA)
TTI Travel September 2006 - Present
American Express Business Travel March 1979 - September 2006
Skills
Travel Management, Business Travel, Online Travel, Hotels, Sabre, Travel Planning, Tourism, Travel, Micros, Hospitality, Leisure, Leisure Travel, Vacation, Cruises, Adventure Travel, Incentive Travel, Tour Operators, Destination Marketing, Incentives
Education
Centennial College 2008 — 2010
Business Management-Marketing
CVS Caremark Corporation April 2008 - Present
CVS Caremark Corporation October 1992 - April 2005
American Express Business Travel April 1977 - October 1992
Skills
Pharmaceutical Industry, Managed Care, Process Improvement, Healthcare, Cross-functional Team..., Change Management, Strategic Planning, Pharmacy, Project Management, Regulatory Affairs, Pharmacy Benefit..., Management
Education
Brigham Young University 1974 — 1977
Bachelor of Science (B.S.), Business Administration and Management, General
Phoenix College 1971 — 1973
American Express Global Business Travel June 2005 - Present
American Express Business Travel July 2000 - June 2005
American Express Interactive Travel Group June 1998 - June 2000
American Express Business Travel September 1996 - June 1998
Cowles Business Media 1993 - 1996
Skills
Marketing Management, Strategic Partnerships, Strategy, Team Building, Management, Leadership, Product Development, Business Strategy, Business Planning, Change Management, Advertising, Account Management, Marketing Strategy, Strategic Planning, Marketing, Business Development, Product Management, New Business Development, Product Marketing, Salesforce.com, B2B, Marketing Communications, E-commerce
Education
Brown University
BS, Psychology, BA, French
Yale University - Yale School of Management
MPPM, Management
Boston Scientific November 2011 - Present
GovDocs Inc June 2008 - July 2011
American Express Business Travel July 2007 - June 2008
Capella University July 2004 - July 2007
Hallmark Business Connections November 1999 - July 2004
Clear Channel 1995 - 2001
Susquehanna Pfaltzgraff 1997 - 1999
Skills
Salesforce.com, NetSuite, PowerPoint, Excel, Outlook, Lotus Notes, PeopleSoft, Microsoft Office, Windows 7, Business Strategy, Account Management, Cross-functional Team..., Team Building, Change Management, Customer Relations, Pricing, Negotiation, Contract Negotiations, Consultative Selling, Sales Process, New Business Development, Fundraising, Social Networking, B2B, Microsoft Excel, Contract Negotiation, Management, Customer Service, Marketing, CRM, Training, Leadership, Sales Operations, Sales, Business Development, Program Management, Human Resources, Sales Management, Selling, Analysis
Education
Capella University 2004 — 2010
BS, Business, 4.0
Brown College 1991 — 1992
Certificate, Broadcasting
University of Minnesota-Twin Cities 1987 — 1991
Scandinavian Languages
DePauw University 1986 — 1987
Political Science and Government
Chaska High School 1980 — 1985
H.S. Diploma
American Express Business Travel July 2013 - Present
BCD Travel September 2010 - June 2013
BCD Travel 2012 - 2013
American Express June 2005 - September 2008
Rosenbluth International December 1989 - June 2005
Skills
Account Management, Business Travel, Travel Management, Tourism, Online Travel, Sabre, Travel Technology, Hotels, Sales Management, Leisure Travel, Leisure, B2B, New Business Development, Contract Negotiation, Revenue Analysis, Sales, Management, Business Planning
Education
Camden County College
Arts and Photography
BCD Travel July 2015 - Present
BCD Travel September 2013 - September 2014
Wyndham Jade May 2012 - February 2013
CWT Sato Travel September 2010 - May 2012
American Express Business Travel May 2010 - September 2010
BCD Travel October 1999 - May 2010
American Express Business Travel October 1989 - October 1999
Skills
Global Travel Management, Meetings and Events, Customer Service, GDS systems, Microsoft Office, Tempo, DTS, Cliqbook, Rearden Personal..., SABRE,Apollo,Worldspan, Meeting Planning, Catering, Corporate Events, Travel Management, Business Travel
Education
Louisiana Tech University 1981 — 1985
Marketing
Central Texas College
Hospitality Administration/Management, Project Management Course, A
American Express Global Business Travel January 2001 - Present
American Express Business Travel 2004 - 2011
Skills
Change Management, Relationship Management, Business Analysis, Project Management, Team Leadership, Process Improvement, Business Process..., Vendor Management, Program Management, MS Project, Project Portfolio..., Travel Management
Education
Brigham Young University 1992 — 1996
Bachelor of Science (BSc), Geography
Tallinna Tehnikaülikool / Tallinn Technical University 1988 — 1990
Service Industry
Tallinna 21.Kool / Tallinn 21. Secondary School 1977 — 1988
Dana-Farber Cancer Institute April 2013 - Present
Brigham and Women's Hospital November 2007 - March 2013
Beth Israel Deaconess Medical Center June 2006 - November 2007
Carlson Wagonlit Travel January 2005 - January 2006
Lahey Hospital & Medical Center January 2004 - January 2005
Specialized Health Services January 2004 - January 2004
American Express Business Travel January 1997 - January 2003
American Express Business Travel January 1993 - January 1997
Skills
Medicare, Compliance, HIPAA, Auditing, Outlook, Word, Telephone Skills, Supervisory Skills, Medical Coding, Process Improvement, EHR, Medical Terminology, Revenue Cycle, Healthcare, Hospitals, Medical Billing, ICD-9, HCPCS, Healthcare Management, Insurance, Medical Records, Access, Microsoft Word, Software Documentation, CPT, Data Entry, Analysis, EMR, Medicaid, Invoicing, Revenue Cycle Management, Meditech, IDX, Medical Compliance, Healthcare Consulting, Practice Management, ICD-10
Education
Clark University 2005 — 2005
Certificate, Coding and Billing
Fisher College 1980 — 1982
Associates Degree, Travel and Tourism Administration
American Express September 2014 - Present
Carlson Wagonlit Travel November 1999 - July 2002
American Express Business Travel April 1996 - November 1999
Skills
Photoshop, Customer Service, PowerPoint, Microsoft Word, Teamwork, Microsoft Office, Social Media, English, Microsoft Excel, HTML, Hospitality, Event Planning, Outlook, Travel Management, Sales, Tourism, Strategic Planning, Management, Leadership, Event Management
Education
Broome Community College 2010 — 2012
Associate of Science (AS), Independent Health Studies
The Boyd School
Certificate, Tourism and Travel Services Management
Air Products October 2005 - Present
American Express Business Travel December 2003 - October 2005
Rosenbluth International 1983 - 2002
Skills
Travel Management, Strategic Sourcing, Procurement, Program Management, Supplier Management, Sourcing, Contract Management, Contract Negotiations, Business Travel, Vendor Management, Strategic Planning, Project Management, Travel, Credit Cards, Purchasing, Team Leadership, Yelow Belt, Global Sourcing, CRM, Contract Negotiation, Leadership, Negotiation, Spend Analysis, Supply Management, Management, Account Management, Cross-functional Team..., Process Improvement
Education
Muhlenberg College 2006 — 2008
BS, Business
Central Pennsylvania College 1979 — 1981
Associate of Science (A.S.), Tourism and Travel Services Management
American Express December 1999 - Present
American Express Business Travel August 1998 - December 1999
Pitney Bowes Management Services January 1991 - August 1998
Skills
Financial Services, Foreign Currency, Credit Cards, Business Travel, Wire Transfers, Accounting
Education
Community College of Southern Nevada
American Express Business Travel January 2000 - Present
American Express Business Travel 2000 - 2010
Skills
Business Travel, Travel Management, Sabre, Account Management, Relationship Management, Change Management, Online Travel, Business Strategy, Call Center, Salesforce.com, Strategic Planning, Contract Negotiation, New Business Development, Sales Management, Airlines
Education
University of Phoenix 2006 — 2008
M.B.A., Business Administration
Thunderbird School of Global Management 2005 — 2005
Certificate, Global Leadership
Brigham Young University 1979 — 1983
B.A., European Languages
American Express Business Travel January 2008 - Present
American Express January 2003 - January 2008
Qwest Communications January 2000 - February 2002
Teligent 1999 - 2000
Skills
Merchant Services, Selling, Business Analysis, Relationship Management, Sales, Business Development, B2B, Payments, Strategic Planning, Strategy, Customer Acquisition, E-commerce, Account Management, Sales Process, Strategic Partnerships, Mortgage Lending, Finance, Salesforce.com, Sales Presentations, Financial Services, Building Relationships, Business Insights, Cold Calling, Direct Sales, CRM, New Business Development, Sales Management, Contract Negotiation, Team Building, Credit Cards, Lead Generation, Payment Card Processing, Customer Retention
Education
California State University Long Beach
Bachelor Arts, English and Political Science
California State University-Long Beach
Bachelor's degree, ENGLISH/POLITICAL SCIENCE
Self-employed January 2009 - Present
American Express Business Travel December 1992 - November 2001
Skills
Assistant..., Final Cut Pro, Avid Media Composer, Film Production, DVD Studio Pro, Post Production, Video Editing, Video Production, Final Cut Studio, Avid, Cinematography, Film, Music Videos, Screenwriting, HD Video, Documentaries
Education
Chabot College
Associate of Arts (A.A.), Cinematography and Film/Video Production
Università di Catania
Political Science
Comcast Business (Contractor ) July 2015 - Present
"The Friends" Partnership for Successful Living January 2014 - June 2015
Pythia Insurance November 2008 - May 2013
Gate City Insurance October 2004 - October 2008
American Express Business Travel October 1990 - October 2004
Skills
Sales Management, Sales, Relationship Management, Call Center, Customer Service, Business Travel, New Business Development, Customer Satisfaction, Travel Management, Salesforce.com, Sabre, Negotiation, Sales Process, Business Development, Insurance, Customer Retention, Cold Calling, Direct Sales, Selling, Program Management
Education
Columbia College 1978 — 1982
Business Administration and Management, General
Columbia College 1978 — 1982
Nashua High School 1974 — 1978
College/University Preparatory and Advanced High School/Secondary Diploma Program
Euler Hermes North America 2014 - Present
American Express Business Travel 2010 - 2014
Bibby Financial Services 2012 - 2013
GBC 2008 - 2010
Concerto Marketing Group 2007 - 2008
Xerox 2006 - 2007
Global Payments 2004 - 2006
Nielsen Media Research 1999 - 2004
Skills
Sales Management, Sales Coaching, Strategic Planning, Marketing Strategy, Marketing Communications, New Business Development, Business Coaching, Account Management, B2B, Direct Sales, Salesforce.com, Sales Process, Business Development, Leadership, Sales, Recruiting, Presentations, Training, Relationship Management, Selling, Solution Selling, Team Building, Strategy, Sales Presentations, Negotiation, Program Management, Lead Generation, Customer Service, Strategic Partnerships, Sales Operations, Cold Calling, Consulting, CRM, Entrepreneurship, Public Relations, Customer Retention, Time Management, Marketing, International Sales, Start-ups, Contract Negotiation, Market Research, Business Planning, Team Leadership, Business Strategy, Key Account Management, Coaching, SaaS, Competitive Analysis, Cross-functional Team...
Education
Vancouver Community College 2009 — 2010
Associate Certificate, Leadership Coaching
British Columbia Institute of Technology 1997 — 1999
Diploma, Marketing Communications, Honours
Wainright Global
Certified Professional Coach (CPC)
Ashton College
EPC Designation
The University of British Columbia
BA, Psychology
Bansisong June 2007 - Present
American Express Business Travel 1988 - 1999
Education
Columbia University in the City of New York
Phillips Academy Andover MA
BCD Meetings & Events September 2015 - Present
Shimon Avish Consulting LLC April 2013 - September 2015
American Express Meetings & Events August 2012 - March 2013
American Express Meetings & Events February 2009 - April 2012
American Express Business Travel July 2007 - January 2009
American Express Business Travel January 2006 - June 2007
American Express Business Travel July 2003 - January 2006
American Express Business Travel July 1999 - June 2003
Travel Management Group May 1996 - June 1999
Skills
Strategic Meetings..., Consulting, Global Implementations, Strategy, Business Strategy, Change Management, Project Management, Program Management, Blogging, Public Speaking, Account Management, Management, Travel Management, Business Travel, Strategic Partnerships, Relationship Management, Cross-functional Team..., Key Account Management
Education
Columbia University in the City of New York 1990 — 1996
Ph.D., Political Science
University of Maryland College Park 1987 — 1989
M.P.M., Security Studies
University of Pennsylvania 1980 — 1983
B.A., Design
American Express Business Travel February 2005 - Present
American Express Business Travel January 1998 - December 2004
American Express Business Travel October 1993 - January 1998
Skills
Mobile Technology, Technical Presentations, Business Travel, Travel Management
Education
Colby College 1977 — 1981
Bachelor of Arts (B.A.), Economics
Lebanon R-III School District July 2009 - January 2012
Northrop Grumman Corporation February 2007 - May 2009
U.S. Immigration and Customs Enforcement (ICE) February 2007 - May 2009
Marriott International 2006 - 2007
WC Vance Agency 2003 - 2006
American Express Business Travel 1998 - 2003
Skills
Operations Management, Airlines, Customer Satisfaction, Microsoft Office, Management, Program Management, National Security, Security Clearance, Travel Management, Team Leadership, Contract Negotiation, Customer Service, Government, Change Management, Team Building, Counterterrorism, Analysis, Leadership Development, Process Improvement
Education
Columbia College 2009 — 2014
BS in Business, Secondary Teaching Certification
Rock Bridge High School 1989 — 1992
American Express Global Business Travel August 2013 - Present
American Express Global Business Travel April 2013 - August 2013
American Express October 2011 - April 2013
American Express Business Travel November 2009 - October 2011
American Express April 2009 - November 2009
American Express September 2006 - March 2009
Education
Institute of Chartered Accountants in England and Wales 2007 — 2009
ACA
Cardiff University / Prifysgol Caerdydd 2003 — 2006
BscEcon, Accounting and Management
Ringmer C C
Accessfares October 2010 - Present
Cleveland Clinic Florida September 2013 - December 2014
American Express Business Travel March 1992 - October 2010
Skills
Sabre, Business Travel, Online Travel, Apollo, Ticketing, Leisure Travel, Airlines, Cpr Certified, Phlebotomy, Direct Patient Care, Vital Signs, Patient Safety, Medical Terminology, HIPAA, OSHA, Reservation, Car Rental, Travel Planning, Galileo, Hotel Booking
Education
Broward Community College 2012 — 2016
Registered Nursing/Registered Nurse
Palm Beach State College 2013 — 2013
Nursing Assistant, Health Services/Allied Health/Health Sciences, General
Universal Technical Institute 1991 — 1991
Travel
American Express March 1991 - Present
American Express Business Travel 1991 - 2009
Carlson Wagonlit Travel April 1980 - April 1990
Skills
P&L Management, Call Center, Consultative Selling, Account Management, BPO, Customer Relations, Process Improvement, Contract Negotiations, Employee Engagement, Customer Satisfaction, Change Management, Strategic Planning, Operations Management, Team Leadership, Pricing, Team Building, Tourism, People Management, Customer Service, Business Strategy, Client Services, Call Centers, Contract Negotiation, Selling, Management, Team Management, Financial Services, Leadership, Strategy, Business Planning, Business Development, CRM, Business Travel, Cross-functional Team..., Customer Retention, Relationship Management, Sales, B2B, Strategic Partnerships, Salesforce.com, Competitive Analysis, Executive Management, Credit Cards, Outsourcing, Sales Process, Analytics, Customer Acquisition, Product Management, Business Process..., Lead Generation
Education
Cardinal Stritch University 1996 — 1999
Business, Business
Cardinal Stritch University 1996 — 1999
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Varsity News Network 2012 - Present
Sports Image June 2010 - 2012
Phoenix Bats 2010 - 2012
MyScore.com 2009 - December 2010
American Express Business Travel May 2007 - December 2008
American Express Business Travel 1998 - 2007
American Express Business Travel 1990 - 1998
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Captivate, Consulting, Customer Service, Cold Calling, Business Travel, Long-term Customer..., Business Relationship..., PowerPoint, Training Delivery, Hands-on Training, Sales Process, Project Implementation, Employee Surveys, Databases, Customer Liason, LIFO, Diversity Training, Apollo GDS, Sabre GDS, Worldspan GDS, E-Learning Consulting, Project Management, WebEx, Online Travel, Online Advertising, Telephone Sales, Email Marketing, Social Media Marketing, Fundraising
Education
Central Michigan University
Business Administration
Prudential Financial May 2012 - Present
Nortel 2000 - 2008
American Express Business Travel 1994 - 2000
Education
Capella University 2008 — 2010
BA, Marketing
American Express Business Travel September 2013 - Present
ADP November 2011 - October 2013
Arkadin, Inc. May 2011 - November 2011
LoopUp October 2009 - May 2011
Skills
Collaboration Solutions, Cold Calling, SaaS, Solution Selling, Salesforce.com, Sales, Direct Sales, Sales Process, Lead Generation, B2B, Selling, Account Management, Sales Presentations, CRM, Business Development
Education
California State University-Chico 2004 — 2008
B.S Business Administration, Marketing
Monte Vista
American Express Business Travel September 2008 - May 2012
American Express November 2002 - September 2008
JPMorgan Chase September 2001 - October 2002
Pyramid Management Group September 1999 - January 2001
Education
City University of New York City College 2003 — 2007
Bachelor of Arts (BA)
Berkshire Hathaway HomeServices California Properties April 2015 - Present
Barbara Bowen October 2001 - 2015
RE/MAX October 2001 - October 2010
American Express Business Travel March 1997 - February 2001
SatoTravel 1991 - 1995
Skills
Sellers, Short Sales, Selling, Investors, Real Estate, REO, Investment Properties, Buyer Representation, Contract Negotiation, Relocation, First Time Home Buyers, Sales, Property, SFR, Caring, Hardwork, Move Up Buyers, Foreclosures, Single Family Homes, Buyers, e-PRO, Listings, Referrals, Condos, Income Properties, New Home Sales, ABR, HUD, Townhomes, 1031 Exchanges, Marketing, Residential Homes, Real Estate Transactions, Negotiation, Management, Real Property, Luxury
Education
International Air Academy 1987 — 1987
Diploma, Airline Industry
Catonsville Community College 1980 — 1982
American Cancer Society 2013 - Present
Jackson County Memorial Hospital November 2006 - May 2012
American Express Business Travel 1997 - 2001
American Airlines 1989 - 1996
Skills
Nursing, Healthcare, Hospitals, BLS, Cpr Certified, EMR, Phlebotomy, Medical Terminology, Patient Safety, Acute Care, Patient Education, Direct Patient Care, Patient Advocacy, Health Promotion, Inpatient, Health Education, Public Health, Public Speaking, PowerPoint, Community Outreach, CPR Certified, Nonprofits, Program Development, Program Management
Education
University of Rochester 1985 — 1989
BA, Public Health
Cameron University
American Express Business Travel January 2010 - September 2012
Cactus Flower Events 2007 - 2009
American Express Business Travel 2005 - 2007
American Express Business Travel 2004 - 2005
American Express Business Travel 2002 - 2004
Juniper Tree Academy 2001 - 2002
VTS Travel Direct 1999 - 2001
Journey Corp Travel 1996 - 1999
American Express Business Travel 1994 - 1996
Skills
Business Travel, Travel Management, Sabre, Tourism, Hotels, Online Travel, Apollo, Customer Service, Training, Travel Planning, Ticketing, Contract Negotiation, Event Management, Adventure Travel
Education
Chandler/Gilbert Community College 2009 — 2011
Degree AAS, Organizational Management
Rio Salado College
Certificate, Organizational Leadership
South Piedmont Community College June 2014 - Present
Samaritan's Purse November 2011 - January 2014
Central Piedmont Community College, Harris Campus February 2013 - August 2013
Central Piedmont Community College March 2011 - February 2013
Independent Consultant/Contractor 2010 - 2012
United States Senate, Office of Senator Roland Burris, Chicago Office August 2009 - December 2009
American Express Business Travel February 2007 - July 2009
City of Charlotte August 2000 - January 2006
City of Charlotte May 1999 - August 2000
Skills
Employee Training, Event Management, Project Management, Onboarding, Organizational..., Program Management, Human Resources, Instructional Design, Volunteer Management, Nonprofits, Team Leadership, Community Outreach, Employee Relations, Training & Development, Meeting Management, Hospitality Management, Workflow Analysis, Performance Consulting, Non-profit Development, Volunteer Coordination, Volunteer Training, Volunteer Engagement, Event Planning, New Employee Orientation, New Hire Orientations, Training
Education
Central Peidmont Community College 2014 — 2014
Project Management Plus Certificate, Project Management
Central Piedmont Community College
Certificate, Introduction to Project Management
Roosevelt University 2008 — 2010
M.A., Training and Development
Roosevelt University 2006 — 2008
M.S., Hospitality and Tourism Management
Central Piedmont Community College 2003 — 2003
Certificate, Human Resources Management
Johnson & Wales University 1991 — 1993
B.S., Hospitality Management
Johnson & Wales University 1989 — 1991
A.A., Hotel/Restaurant Management
Lawyers Travel Service April 2011 - Present
SIG November 2007 - April 2011
American Express Business Travel May 1988 - June 2006
Travel One 1996 - 2001
American Express Business Travel October 1988 - June 1996
Skills
MS Word, MS Access, MS Excel, Microsoft Office, Sabre, Apollo, Customer Service, Customer Relations, PowerPoint, Hotels, Airlines, Travel Management, Call Center, Business Travel, Process Improvement, Lotus Notes, Public Speaking, Travel Technology, Coaching, Ticketing, Microsoft Excel, Amadeus, Team Building, Time Management, Access, Outlook, Training, Call Centers, Online Travel, Travel Planning, Account Management, Team Leadership
Education
Brookdale Community College 1980 — 1982
AA, Lib. Arts
Mansour Travel Company August 2015 - Present
Carlson Wagonlit Travel April 2014 - July 2015
Courtyard by Marriott Los Angeles Westside February 2012 - March 2014
WDG Enterprises, Inc November 2010 - January 2012
American Express July 2007 - August 2010
American Express Business Travel May 1994 - July 2007
American Express Business Travel August 1986 - May 1994
Skills
Sabre, Excel, Business Travel, Travel Management, Hotels, Customer Satisfaction, Customer Relations, Account Management, Customer Service, Tourism, Negotiation, Hospitality, Contract Negotiation, Sales Management, Team Building, Contract Negotiations, Airlines, Microsoft Office, Problem Solving, Word, Spanish, Coaching, Online Travel, Incentives, Hospitality Industry, Hospitality Management, Delphi, OneSource, Fosse, cVent, TourConnection, Budgets, Operations Management, Program Management, CRM, Business Development, Forecasting, Business Planning, Recruiting, Time Management, Revenue Analysis, Meeting Planning, Event Management
Education
California State University-Dominguez Hills 1988 — 1992
BS, Business Administration and Accounting, 3.75
TravelStore February 2012 - Present
Surfas October 2009 - December 2012
SchoolNet December 2007 - August 2008
CDI Information Services March 2005 - July 2007
Uniglobe Travel International March 2003 - February 2005
American Express Business Travel 1990 - 1991
Skills
Customer Service, Software Documentation, Inventory Control, Management, Customer Satisfaction, Operations Management, Retail, Training
Education
California State University-Long Beach - College of Business Administration 1987 — 1989
BA, Business
Jeff Hawthorne
Comcast Business August 2015 - Present
Verizon Wireless January 2013 - Present
Kaiser Permanente September 2009 - July 2013
CarMax November 2006 - November 2008
American Express Business Travel July 2006 - August 2008
Icelandair March 2005 - July 2006
South African Airways January 1992 - March 2004
Skills
Healthcare Information..., HIPAA, EHR, Microsoft Office, Amadeus GDS, Diversity & Inclusion, Call Center..., Project Planning, Corporate Sales..., Epic Systems, Nursing, Healthcare, Medical Terminology, Ambulatory, Patient Safety, EMR, Healthcare Management, Healthcare Consulting, Clinical Research, Budgets, Strategy, Account Management, Change Management, Customer Service, Sales, Team Building, Training, Marketing, Management, Strategic Planning, Leadership
Education
Mount St. Mary's University 2012 — 2014
Master of Business Administration (M.B.A.), Marketing, 3.2
University of Maryland University College 2007 — 2010
Bachelor of Science (B.S.), Legal Studies, General
Chartered Institute of Marketing 1998 — 2000
Certificate, Marketing
ACTING: stage & local TV January 1980 - Present
North Shore-LIJ Health System February 2015 - Present
The Seton Foundation for Learning September 2011 - Present
CentraState Healthcare System February 2012 - August 2015
Archdiocese of New York September 1995 - June 2011
American Express Business Travel December 1980 - August 1995
Skills
Event Planning, Public Speaking, Fundraising, Nonprofits, Community Outreach, Volunteer Management, Outlook, Editing, Theatre, Windows, Budgets, Social Networking, Training, Blogging, Staff Development, Microsoft Excel, Graphic Design, Stage Management, Voice Acting, Acting, Microsoft Word, Social Media, Customer Service, Research, Teaching, Team Building, Public Relations
Education
City University of New York-College of Staten Island 1990 — 1993
Bachelor of Education (BEd), Elementary Education and Teaching
City University of New York-Brooklyn College 1974 — 1978
Bachelor of Arts (BA), Fine/Studio Arts, General
Carlson Wagonlit Travel September 2012 - May 2015
Carlson Wagonlit Travel June 2007 - March 2010
Carlisle Travel Management April 2005 - May 2007
American Express Business Travel March 1997 - December 2006
Skills
Management, Sales, Project Management, Account Management, Business Process, Customer Satisfaction, Customer Service, Travel Management, Teamwork, Strategic Planning, Revenue Analysis
Education
California State University-East Bay 2010 — 2012
Pending Bachelor of Science, Cellular and Molecular Biology, Minor in Chemistry
Ohlone College 2002 — 2004
Associates of Science, Biotechnology/Bio-manufacturing
Electronic Funds Source LLC July 2015 - Present
American Express January 2012 - July 2015
American Express Business Travel January 2008 - June 2012
Daily Breeze December 1998 - February 2006
Skills
Account Management, Strategic Partnerships, New Business Development, Selling, Salesforce.com, Sales Management, B2B, Business Development, Cold Calling, Sales, Relationship Management, Sales Operations, CRM, Sales Presentations, Customer Retention, Sales Process, Lead Generation, Direct Sales
Education
Cal State Fullerton 1990 — 1994
BA, Business
Orbbit Enterprises July 2009 - Present
EcoWatch 2008 - 2012
GMTM 2006 - 2012
The Tad James Company 2010 - 2010
American Express November 2001 - June 2009
NBMA 2003 - 2009
American Express Business Travel January 1997 - December 2001
Harlem Travel Bureau 1992 - 1995
Skills
Coaching, Mobile Marketing, Public Speaking, Results Oriented, Relationship Management, Goal Oriented, Leadership, Business Development, Business Strategy, Entrepreneurship, Cross-functional Team..., Negotiation, Strategic Planning, Selling, Training, Strategy, Management, Budgets, Project Management, Business Planning, Team Leadership, Analysis, B2B, Customer Satisfaction, Competitive Analysis, Contract Negotiation, CRM, Team Building, Executive Coaching, Financial Services, Strategic Partnerships, New Business Development, Account Management, Social Media, Management Consulting, Change Management, Start-ups, Sales, Small Business, Market Research, Marketing, Marketing Strategy, Leadership Development, Lead Generation, Customer Retention, Fundraising, Business Coaching, Online Marketing, Team Management
Education
Tad James NLP 2010 — 2010
Master Coach, Nuero Linguistic Programming
David N. Myers University 2002 — 2003
MBA, Business
City University of New York-Brooklyn College 1996 — 2001
BS, Management and Finance
Berkshire Hathaway HomeServices California Properties 2015 - Present
Independent Life & Health Insurance Professional March 2006 - July 2015
American Express Business Travel April 1994 - December 2002
Skills
Business Travel, Travel Management, Leisure Travel, Tourism, Account Management, Meeting Planning, Travel Planning, Call Centers, Leisure, Customer Service, Contract Negotiation, Employee Training, Hotel Booking, Hospitality, Event Planning, Sales, New Business Development, Airlines, Customer Retention, Sales Management, Team Management, Event Management, Vacation, Customer Satisfaction, Online Marketing, Hotels, Real Estate, Real Estate Transactions, Real Estate License, Real Estate Marketing, Real Estate Financing, Life & Health Insurance..., Indexed Annuities, Fixed Annuities, Foreclosures, Beach Homes, Luxury Homes, Real Property, First Time Home Buyers, Referrals, Short Sales, Multiple Listing Service, Listing Homes, Open Houses
Education
College of DuPage 1989 — 1991
Travel and Tourism, Tourism and Travel Services Management
Adelman Travel Group March 2004 - Present
Adelman Travel Group October 2009 - October 2012
Adelman Travel Group February 2004 - October 2009
American Express Business Travel October 1994 - February 1999
McCord Travel Management October 1993 - October 1994
Travel Core of America, Inc. June 1990 - October 1993
Travel Incentives Plus, Inc. June 1989 - June 1990
Skills
Travel Management, Sabre, Customer Service
Education
Echols International School of Travel Management 1989 — 1989
College of Lake County 1985 — 1988
Concur Technologies March 2012 - Present
US Travel May 2011 - March 2012
Tangerine Travel, Ltd. May 2008 - April 2011
ETI Travel (Now Tangerine Travel Ltd) February 2004 - May 2008
Metropolitan/Expedia Corporate Travel June 2000 - February 2004
American Express Business Travel October 1996 - June 2000
Delta Air Lines May 1992 - October 1996
Skills
Online Travel..., Client Implementations, Training and Development, International Rate Desk..., GetThere Configuration..., Sabre, Apollo, Customer Service, Microsoft Office, Customer Relations, Tourism, Concur, Travel Management, Online Travel, Leadership, Cross-functional Team..., Sales, Program Management, Training, New Business Development, Business Travel, Account Management, Project Management, Travel Technology, Integration, Salesforce.com, CRM, Call Centers, Vendor Management, Contract Negotiation, Strategic Partnerships, E-commerce, Business Development
Education
Central Washington University 1991 — 1996
Bachelor of Arts (B.A.), Philosophy and Leisure Services
Drucker Labs April 2015 - Present
Lily's Collections October 2011 - Present
Whole Health Partners June 2014 - March 2015
Cowboy Toyota February 2012 - June 2014
Allen Lewis Manufacturing January 1998 - July 1998
Dataworks, Englewood CO February 1997 - January 1998
The Children's Museum September 1997 - December 1997
Professional Travel Corporation October 1994 - August 1996
American Express Business Travel January 1994 - October 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Illustrator, Sales, Marketing, Inventory Management, Customer Satisfaction, Team Building, Facebook, Data Entry, Outlook, Account Management, Telephone Skills, Time Management, Event Planning, Leadership, Customer Service
Education
Denver Institute of Technology
Associate of Arts and Sciences (AAS), Graphic Design, 3.9
Baystate College, Boston MA
Tourism and Travel Services Marketing Operations
Community College of Aurora
Small Business Administration/Management, 4.0
SpineFrontier June 2015 - Present
PowWow Smart February 2012 - May 2015
The Carbon Accounting Company May 2011 - September 2012
Imagine IC, Innovation & Consulting May 2011 - February 2012
American Express Business Travel 2008 - 2011
American Express Business Travel 2006 - 2008
American Express Canada 2000 - 2004
Harvard University 1991 - 1999
Skills
Strategic Partnerships, B2B, Marketing, Change Management, Leadership, Business Travel, Sales, CRM, Management, Entrepreneurship, Procurement, Program Management, Strategy, E-commerce, Event Management, Consulting, Innovation, Business Development, Project Planning, Social Media Marketing
Education
Columbia University - Columbia Business School 1989 — 1991
MBA, Management and Marketing
Columbia University in the City of New York 1984 — 1988
BA, Economics
HRG North America June 2014 - April 2015
Government of Canada December 2013 - May 2014
American Express Business Travel August 1996 - February 2013
KLM Royal Dutch Airlines January 1988 - July 1996
INTERSPORT Athletics S.A. 1986 - 1990
Skills
Sales, Sales Management, Business Travel, Customer Service, Team Leadership, Leadership, Team Building, Business Analysis, Account Management, CRM, Process Improvement, Analysis, Call Centers
Education
McGill University
BA, Marketing, Public Relations, Business Management
John Abbott College
Bachelor of Business Administration (B.B.A.)
Carlson Wagonlit Travel January 2006 - Present
Fugazy Travel 1995 - 1997
American Express Business Travel 1993 - 1995
Skills
Business Travel, Travel Planning, Travel Management, Sabre, Online Travel, Travel Technology, Tourism, Hotels, Customer Service, Event Management, Hotel Booking
Education
Salem State College 1990 — 1993
Bachelor's Degree, Geography / Travel and Tourism
Champlain College 1988 — 1990
Associate's degree, Tourism and Travel Services Management
Westboro High School 1984 — 1988
Autodesk April 2012 - Present
Viking River Cruises November 2007 - May 2012
Princess Cruises October 2005 - November 2007
Autodesk January 2000 - October 2005
American Express Business Travel 1998 - 2000
Skills
Competitive Analysis, Purchasing, Benchmarking, Sourcing, Contract Negotiation, Travel Management, Tourism, Hotels, Negotiation, Sabre, Hospitality, Customer Service, Project Management, Process Improvement, Social Media Marketing, Microsoft Office, Sales Management, Coaching, Team Building, Salesforce.com, Management, Strategic Partnerships, Business Travel, Strategy, Program Management, Strategic Planning, Business Development, Customer Satisfaction, Training, E-commerce, Contract Management, New Business Development, Project Planning, Sustainable Transport, Online Travel, Procurement, Analysis, Travel Technology, Pricing, Leisure Travel
Education
California State University-Dominguez Hills 2008 — 2009
Certification - Project Management
Antioch University Los Angeles 2005 — 2008
B.A.
BCD Travel February 2014 - Present
Carlson Wagonlit Travel September 2012 - Present
American Express Business Travel June 2010 - August 2012
BCD Travel April 2005 - February 2009
Michael Baker Engineers Corporation July 2004 - March 2005
Skills
Sabre, Airlines, Hotels
Education
Community College of Allegheny County
Business Management
Point Park University
Business Management
Sawyer Business School
Travel/Tourism/Hospitality
AAA, Hollister School District August 2010 - Present
Cerra Vista, Hollister School District August 2003 - June 2010
Travel Leaders/Atlantic Pacific Travel 2009 Travel Agency of the Year December 2000 - July 2001
American Express Business Travel January 2000 - December 2000
Travel Insiders May 1999 - December 1999
Marian Clayden December 1993 - April 1999
Skills
Microsoft Office, Customer Service, Public Speaking, Teaching, Curriculum Design, Higher Education, Curriculum Development, Classroom Management, Staff Development, Lesson Planning, Differentiated..., Educational Technology, Classroom, Tutoring, Elementary Education
Education
California State University, Monterey Bay 2002 — 2003
California Teaching Credential
California State University-East Bay 1990 — 1992
B.A. Liberal Studies, Elementary Education and Teaching
Fashion Institute of Design & Merchandising 1983 — 1985
Associate's Degree, Fashion/Apparel Design
Cal Poly San Luis Obispo 1980 — 1982
American Express Global Business Travel October 2013 - Present
American Express Business Travel February 2011 - Present
American Express Business Travel June 1990 - Present
Skills
Travel Management, Credit Cards, Account Management, Process Improvement, Relationship Management, Sabre, Business Analysis, Call Center, Business Travel, Vendor Management, Management, Change Management, Travel Technology, Business Strategy, Online Travel, Team Leadership, Call Centers, Leadership, Team Management, Business Planning, Concur, GetThere, Strategic Consulting, Strategy, Analysis
Education
College of St. Joseph 2008 — 2011
M.B.A, Business, 3.98 GPA
Maid Right of North Phoenix February 2014 - Present
American Express Business Travel January 2011 - Present
American Express Business Travel January 2006 - February 2011
American Express November 2000 - December 2005
Convergys 1992 - 2000
Skills
Leadership Development, Thought Leadership, Strategic Planning, Business Strategy, Call Center Development, Call center start-up, Hiring Personnel, Cross-functional Team..., Team Leadership, Situational Leadership, Data Analysis, Customer Experience, Customer Service, Customer Retention, PowerPoint, Account Reconciliation, Quality Management, Operating Budgets, Public Speaking, Corporate Communications, Intercultural Awareness, Global Sourcing, Global Strategy, Workforce Planning, Intelligent Call Routing, Performance Management, Incentive Programs, Human Resources, Organizational..., Executive Management, Relationship Management, Six Sigma, Vendor Management, Management, Operations Management, Process Improvement, Analytics, Training, Change Management, Leadership, Call Centers, Credit Cards, Strategy, P&L Management, Customer Satisfaction, Coaching, Financial Services, Sales, CRM, Account Management
Education
Brigham Young University 1986 — 1992
B.A., English
Choice Logistics April 2014 - Present
VeriSum Corp January 2013 - Present
Teleperformance October 2011 - April 2014
American Express Business Travel March 2010 - July 2011
ADP National Account Services January 2007 - March 2010
Parts Data Stream, LLC February 2004 - January 2007
SynchroNet Marine, Inc February 2000 - February 2004
Sea-Land Services, Inc. January 1993 - February 2000
Education
California Coast University 2011 — 2015
MBA (2015)
California Coast University
Bachelor of Applied Science (B.A.Sc.)
University California at Davis
Certification
San Francisco State University
AA
South San Francisco High
American Express Business Travel February 2000 - Present
American Express September 1989 - Present
Skills
Outlook, Financial Reporting, Business Travel, Philanthropy, Non-profit Volunteer, Volunteer Recruiting, Internal Communications, Microsoft Word, Microsoft Excel, Microsoft Publisher, PowerPoint, Community Outreach, Event Planning, General Ledger, invoicing, Office Management, SharePoint, Wide Format Printing, Creative Writing, Non-profits, Public Speaking, Nonprofits
Education
Broward Community College 1973 — 1975
Associate of Arts (AA), Business Administration and Management, General
American Express Business Travel June 2004 - Present
American Express Business Travel May 1998 - Present
Amex Canada 1998 - 2010
Skills
E-Learning, Captivate, Coaching, Instructor-led Training, Training, Sabre, Technical Training, Call Centers, Business Travel, Process Improvement, Change Management, Customer Service, Team Leadership, Training Delivery, Strategic Planning, Project Management, Blended Learning, Instructional Design, Performance Consulting
Education
Cambrian College 1997 — 1998
Travel & Tourism
Bohringer Creative, Inc. October 1993 - Present
College of DuPage 2000 - 2008
National Safety Council November 1993 - November 1995
American Express Business Travel September 1987 - November 1995
OAG September 1991 - November 1993
United Vacations November 1986 - September 1987
Midway Airlines, Inc. 1980 - 1985
Skills
Marketing Communications, Promotions, Advertising, Direct Mail, Brochures, Video Production, Web Development, Organic Search, Search Advertising, Social Media, Marketing, InDesign, Logo Design, Google Analytics, Online Marketing, Brand Development, Digital Strategy, Strategic Planning, Layout, Creative Direction, Business Development, Budgets, Art Direction, Graphic Design, Direct Marketing, Online Advertising, Digital Media, SEO, Email Marketing, Marketing Strategy, Creative Strategy, Social Networking, Project Management, Copywriting, Public Relations, Packaging, Art, Photography, Media Relations, Graphics, Social Media Marketing, Illustrator, Newsletters, Web Design, Adobe Creative Suite, Corporate Branding, Integrated Marketing, Sales, Trade Shows, Mac
Education
Columbia College Chicago 1987 — 1989
BA, Advertising Art/Graphic Design
Saint Xavier University 1980 — 1984
BA, Business Administration/Marketing
Curie Metropolitan High School 1976 — 1980
St. Turibius 1967 — 1976
Downtown College Prep August 2005 - Present
Palo Alto Unified School District January 1996 - January 2002
American Express Business Travel 1990 - 1996
Education
San Jose State University 2002 — 2009
BA, Teaching Credential, Liberal Studies for Teachers, Special Education Mild/Moderate Credential
Foothill College 2000 — 2002
AA, liberal arts
Colorado State University 1996 — 1996
journalism
American Express Implementation Project ManagerAmerican ExpressOctober 1999 - February 2007
American Express Business Travel June 1997 - June 2000
Education
City University of New York-Brooklyn College 1976 — 1980
BA, English
Cheryl Lathrope Consulting Inc. October 2013 - Present
American Express Business Travel July 2009 - July 2013
American Express September 2005 - May 2009
American Express Business Travel 2001 - 2006
Skills
CRM, Contract Negotiation, Business Development, Strategic Partnerships, Business Strategy, Relationship Management, Strategy, Change Management, Business Performance..., Management, Leadership, Strategic Planning, Cross-functional Team..., Program Management, Vendor Management
Education
Carleton University 1989 — 1992
BA, Sociology
Whispering Wolf October 2010 - Present
Country Hospetality Lodge & Pet Pantry 2006 - Present
Country Hospetality Lodge & Pet Pantry November 2005 - Present
American Express Business Travel 1992 - 2006
Skills
Animal Communication, Holistic Health, Stress, Wellness, Nutrition, Herbs, Healing, New Business Development, Homeopathy, Herbal, Aromatherapy, Online Marketing, Leadership, Small Business, Start-ups, Public Speaking, Healthcare, Horses, Metaphysics, Customer Service, Personal Development, Training, Management, Coaching, Healing Touch, Reiki, Time Management, Supplements, Dogs, Pets, Bodywork, Energy Healing, Essential Oils, Nutritional Counseling, Relaxation, Fundraising, Entrepreneurship, Wellbeing, Stress Management, Alternative Medicine, Wellness Coaching, Social Networking
Education
Healing Touch For Animals 2010 — 2010
Practioner, Level 1
The Herb School 2010 — 2010
Certificate, Certified Herbalist & Kinesiologist
Karen Pryor Academy of Animal Training & Behavior 2009 — 2009
Certificate, Animal Behavior & Trainer
Champlain College 2004 — 2006
AS, Telecommunication & Computer Networking
McGladrey October 2004 - Present
American Express Business Travel January 2001 - October 2004
Skills
Salesforce.com, Accounting, Marketing, Business Development, Strategic Planning, Sales, Capital IQ, Hoovers, Customer Service, Proposal Writing, Consulting, Microsoft Excel, CRM, Customer Relations
Education
Cleveland State University 2004 — 2008
Bachelor of Arts, Communication Management
Carlson Wagonlit Travel October 2010 - Present
EF English First October 2008 - September 2009
ATCO Travel Ltd December 2005 - September 2008
American Express Business Travel June 2000 - December 2005
Skills
Travel Management, Travel Planning, Tourism, Business Travel, Customer Service, Event Planning, Hotels, Sabre, International Travel, Hospitality, Hotel Booking, Online Travel
Education
Centennial College 1991 — 1993
Diploma, Travel Counsellor
Seneca College of Applied Arts and Technology 1987 — 1990
Diploma, Liberal Arts
Apple Inc. May 2011 - Present
Apple Inc. September 2008 - Present
Apple Inc. May 2008 - September 2008
Apple Inc. June 2007 - May 2008
Apple Inc. November 2005 - May 2007
Apple June 2004 - November 2005
American Express Business Travel 1999 - 2001
Skills
Mac OS X, Sales, Customer Service, Social Media, iWork, Management, Training, OS X, iLife, Coaching, Product Marketing, Customer Satisfaction, Teamwork, Team Leadership, Customer Experience, Sales Management, Social Networking, Social Media Marketing, iOS, Team Building, Call Centers, Mac OS X Server, Account Management, Leadership, Mac OS, Keynote, CRM, Employee Training, iPhone, Cross-functional Team..., Mac, Salesforce.com, iPod, Direct Sales, Retail, Cold Calling, Sales Process, iPhoto, Solution Selling, Apple Aperture, Lead Generation, Apple Certified, Sales Presentations, Sales Operations, Customer Retention, Selling, Technical Support, Marketing, Interviews, Facebook
Education
San Francisco State University 1993 — 1995
Bachelor of Arts, Broadcast & Electronic Communication Arts
Chabot College 1990 — 1993
Radio & Television
Med Communications Inc. March 2003 - Present
American Express Business Travel July 1989 - November 2002
Skills
Pharmaceutical Industry, Healthcare, Medical Writing, Clinical Research, Pharmacovigilance, Pharmacy, Access, Clinical Development, Oncology, Infectious Diseases, Medical Affairs, Clinical Trials, Pharmacists, Clinical Pharmacology, Cross-functional Team..., Call Centers, Telecommunications, Microsoft Office
Education
Christian Brothers University 1985 — 1989
BS, Business Administration - Marketing
American Express Business Travel May 2012 - Present
Bloomberg BNA October 2009 - May 2012
Avis Budget Group July 2007 - July 2009
Avis Budget Group January 2000 - July 2007
Moore Business Forms October 1998 - January 2000
Skills
Contract Negotiation, Strategic Partnerships, Consultative Selling, Salesforce.com, Sales Management, New Business Development, Building Relationships, Contract Negotiations, Account Management, Market Planning, Cold Calling, Team Building, Team Leadership, Strategic Planning, Mentoring, Coaching, B2B, PowerPoint, Sales, Sales Operations, Sales Force Development, Business Development, Selling, Product Marketing, Leadership, Pricing, Product Launch, Solution Selling, Sales Presentations, Management, Healthcare, Direct Sales, Sales Process, Negotiation, Program Management, Customer Retention
Education
California State University-Long Beach
Degree: Bachelor of Arts, Journalism; Public Relations
Pepperdine University
Graziadio School; Masters of Business Administration (MBA), Business and Management; Leadership and Managing Organization Change
Discover Financial Services September 2013 - Present
Salem Fire and Rescue January 2008 - Present
Discover Financial Services November 2011 - September 2013
Discover Financial Services March 2008 - December 2011
Silver Lake Rescue November 2006 - January 2008
Zebra Technologies April 2007 - December 2007
Zebra Technologies February 2006 - April 2007
American Express September 2004 - October 2005
American Express Business Travel January 2004 - September 2004
American Express Financial Advisors April 2002 - January 2004
Skills
Lotus Notes, Outlook, Salesforce.com, Process Improvement, Banking, Risk Management, Financial Services, Customer Service, Call Center, Relationship Management, Project Management, Budgets, Microsoft Excel, Access, Microsoft Office, Concur, Analysis, Business Analysis, Call Centers, Credit, Credit Cards, Cross-functional Team..., Human Resources, Leadership, Management, Sales, Software Documentation, Training, Vendor Management, Visio
Education
Columbia College 2012 — 2014
Gateway Technical College 2006 — 2007
Certificate, Emergency Medical Technician-Basic
Bay de noc Community College 1994 — 1996
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General
NASDAQ OMX December 2014 - Present
Workplace Answers April 2013 - January 2014
Workplace Answers January 2011 - January 2014
Workplace Answers November 2003 - December 2010
Qixo August 2002 - July 2003
WorldRes February 2002 - July 2002
American Express Business Travel September 1998 - January 2002
Education
City College of San Francisco 1985 — 1987
Lowell High School 1981 — 1985
Boy Scouts of America April 2014 - Present
American Express Global Business Travel June 2013 - Present
American Express Business Travel June 2009 - June 2013
American Express Business Travel July 2005 - June 2009
Skills
Microsoft Excel, Access, Databases, Microsoft Office, Customer Service, Accounting, Human Resources, Process Improvement, Team Leadership, Training, Project Management, Troubleshooting
Education
Rio Salado Community College 2011 — 2015
Certificate, Programming
Arizona State University 1991 — 1995
Graduate Studies, Curriculum and Instruction - English Education
Northern Arizona University 1988 — 1990
MA Ed, Secondary Education - English
Brigham Young University 1978 — 1985
Bachelor's Degree, English/Language Arts Teacher Education
Miche Bag March 2012 - Present
American Express May 2010 - Present
Mary Kay Inc. October 2009 - Present
American Foundations MortgageBanc June 2008 - May 2010
Integrus Lending Group August 2008 - June 2009
Fidelity Mortgage 2005 - 2007
American Express Business Travel 1990 - 2005
American Express 1990 - 2005
Thomas Cook North America 1992 - 1994
Carlson Wagonlit Travel 1987 - 1990
Skills
Account Management, Salesforce.com, Relationship Management, Direct Sales, Mortgage Lending, Sales, Consulting, Credit, Sales Management, Sales Operations, Business Development, Process Improvement, Sales Process, Selling, Strategic Partnerships, CRM, Leadership, Management, New Business Development, Strategy
Education
Carthage College 1976 — 1980
BA, International Business & French
Sankofa Network, Inc. November 2006 - Present
Emory University August 2004 - January 2009
American Express Business Travel May 2000 - December 2001
Worldspan February 1998 - August 1999
The Travel Source December 1996 - February 1998
Rosenbluth International February 1996 - December 1996
Carlson Wagonlit Travel March 1989 - February 1996
Skills
Travel Management, Ticketing, Airlines, Customer Service, Research, Travel, Business Travel, Tourism
Education
Georgia State University 1999 — 2002
Clark Atlanta University 1994 — 1996
Graduate coursework
City University of New York-Herbert H. Lehman College
B.A.
American Express Business Travel September 2006 - Present
Northwest Airlines April 1995 - June 2004
Education
Central Michigan University 2007 — 2009
American Express November 2012 - Present
American Express Business Travel 2003 - November 2012
American Express Business Travel November 1996 - April 2003
Skills
Learning Management..., Learning & Development, Training, ADDIE, Account Management, Blended Learning, Training Delivery, Instructor-led Training, E-Learning, Needs Analysis, Call Centers, Public Speaking, Outlook, Learning Management, Leadership Development, Process Improvement, Vendor Management, Employee Training, Performance Consulting, Change Management, Technical Writing, Workshop Facilitation, Business Travel, Adult Education, PowerPoint, Program Management, Call Center, Team Leadership, Business Analysis, Customer Service, Relationship Management
Education
Central Connecticut State University 1984 — 1985
Secondary Education and Teaching
The College of Wooster 1978 — 1982
BA, English
SADA Systems December 2013 - Present
NIIT Technologies Limited February 2013 - December 2013
InterGlobe Technologies July 2008 - February 2013
Princess Cruises November 2005 - February 2013
American Express Business Travel 2013 - 2013
InterGlobe Technologies March 2006 - July 2008
InterGlobe Technologies August 2003 - March 2006
Nucleus Software June 1999 - August 2003
Skills
SDLC, Software Project..., Agile, PMP, Requirements Analysis, PL/SQL, CMMI, J2EE, SQL Server, Databases, Web Services, JavaScript, Java, SQL, Application Development, Team Management, XML, JSP, Integration, Pre-sales, Project Planning, Business Analysis, Microsoft SQL Server, Agile Methodologies, Java Enterprise Edition, Visio, Vendor Management, Change Management, Agile Project Management, Systems Analysis, Requirements Gathering, Team Leadership, SOA, Enterprise Architecture, Business Requirements, Business Process, Program Management, Management, CRM, Strategy, Resource Management, Product Management, PMO, Global Delivery, Solution Architecture, Portfolio Management, People Management, Scrum, Software Development, SharePoint
Education
Colorado State University 2010 — 2012
MBA, Business Administration
Guru Nanak Dev University 1995 — 1999
B.Tech, Computer Sc. & Engg.
Century 21 Premier Group January 2014 - Present
American Express Business Travel May 2010 - February 2013
Advantage Travel Leaders October 2007 - December 2008
American Express Business Travel September 2006 - October 2007
Carlson Wagonlit Travel July 2005 - September 2006
Skills
Customer Satisfaction, Customer Service, Travel Management, GDS, Business Travel, Sabre, Call Centers, Vacation, Leisure Travel, Real Estate, International Travel, Apollo
Education
Dakota County Technical College 2004 — 2005
Certificate, Travel and Tourism
Brown College 2000 — 2001
Associate of Arts and Sciences (AAS), Radio Broadcast
Bank of America August 2011 - Present
Corporate Travel Consulting January 2009 - July 2011
Countrywide Financial Corporation / Bank of America September 1997 - December 2009
American Express Business Travel January 1996 - September 1997
QAD Inc January 1992 - January 1996
Direct Travel of California, Inc January 1990 - January 1992
American Express Travel Related Services, Inc January 1985 - January 1990
Pan American World Airways, Inc January 1978 - January 1985
Skills
Strategic Sourcing, Strategic Planning, Process Improvement, Contract Negotiation, Purchasing, Sourcing, Forecasting, Budgeting, Supplier Management, Vendor Management, Vendor Relations, Procurement, Negotiation, Contract Negotiations, Team Building, Travel Management, Customer Relations, Operations Management, Change Management, Supply Chain Management, P&L Management, Risk Management, Compliance, Pricing, Accounting, Program Management, Business Strategy, Business Planning, Team Management, Contract Management, Call Center, Problem Solving, Coaching, Customer Satisfaction, Account Management, Event Management, Start-ups, Competitive Analysis, Financial Reporting, Cost Reduction, Process Engineering, Excel, Financial Analysis, Strategy, Budgets, Sales, Training, Customer Service, Cross-functional Team..., Finance
Education
California State University-Northridge 1975 — 1977
Bachelor of Science, Business Administration - Marketing
International Cruises and Excursions November 2013 - Present
American Express Business Travel June 2011 - July 2013
American Express August 2007 - June 2011
American Express December 2005 - August 2007
Planet Earth Exploration/PEX Travel 2002 - 2005
Skills
Travel Management, Airlines, Customer Service, Time Management, Operations Management, Business Travel, Project Management, Research, Teaching
Education
John F. Kennedy University 2008 — 2012
Masters In Integral Theory, Integral Theory
Columbia College Chicago 1992 — 1993
BA, Liberal Arts/Humanities
Institute of Nuclear Power Operations January 2015 - Present
Cook Systems International March 2010 - Present
Carlson Wagonlit Travel May 2008 - Present
Solvay Pharmaceuticals May 2006 - November 2007
American Express Business Travel June 2002 - May 2006
Rosenbluth International January 2000 - June 2002
Education
Central Michigan University
B.S, Business Administration
Dolby Laboratories October 2010 - Present
Doremi Labs October 2010 - Present
Moving image Technologies January 2010 - October 2010
Dolby Laboratories 1997 - 1999
Sony Cinema Products 1995 - 1997
JBL Professional 1994 - 1995
APA Travel 1993 - 1994
Maritz Travel 1992 - 1993
American Express Business Travel 1990 - 1992
Skills
Convention Services, Trade Shows, Entertainment, Sound, Projection, Video, Professional Audio, AV, Digital Media, HD Video, Advertising, Product Marketing, Post Production, Recording, Broadcast, Digital Cinema, Digital Video, Production Managment, Film, Digital Signage, Audio Post Production, Consumer Electronics, Marketing Strategy, Television, Digital Asset Management, Strategic Partnerships, Digital Distribution, Film Production
Education
Southern Illinois University, Edwardsville 2005 — 2006
Political Science/Business Admin
University of Phoenix 1997 — 1999
Business Admin/Sales and Marketing/Communications
California State University-Los Angeles 1994 — 1996
Certificate, Recording Engineering
Patricia Stevens College 1986 — 1987
Associate, Business Administration/Sales & Marketing
East-Alton Wood River High School 1982 — 1986
Travel and Transport September 2013 - Present
Travel and Transport June 2010 - September 2012
Casto Travel February 2006 - July 2009
WorldTravel BTI February 2005 - June 2005
American Express Business Travel May 2002 - November 2004
Rosenbluth International February 1998 - August 2001
E&J Gallo Winery 1995 - 1998
Skills
Tourism, Hotels, Business Travel, Team Leadership, Travel Management, Account Management, Event Planning, Online Travel, Apollo, Customer Service, Microsoft Office, Hotel Booking, Ticketing, Travel Planning, Sales, Hospitality
Education
Modesto Institute of Technology 2000 — 2001
Pharmacy Technician license - State of California, Pharmacy Technician
California State University-Stanislaus 1991 — 1993
General education and Psychology
Micron Technology October 2008 - Present
Micron Technology July 2002 - October 2008
American Express Business Travel April 1996 - July 2002
Skills
HRIS, Human Resources, Process Improvement, Taleo, Performance Management, SAP, SAP HR
Education
College of Western Idaho 2010 — 2016
Currently pursuing a Bachelors Degree in Information Technology Management
Carlson Wagonlit Travel November 1995 - January 2008
American Express Business Travel 1985 - 1995
Skills
Business Travel, Travel Management, Customer Service, Account Management, Online Travel, Contract Negotiation, Hotels, Leisure Travel, Sabre, Tourism
Education
Bunker Hill Community College 1981 — 1983
American Express Global Business Travel 2009 - April 2015
American Express January 2005 - June 2009
American Express Business Travel January 2000 - December 2004
Skills
Travel Management, Sabre, Customer Satisfaction, Business Development, Business Travel, Program Management, Call Centers, Leadership Development, Airlines, Online Travel, Account Management, Tourism, Contract Negotiation, Revenue Analysis, Customer Service, Leisure Travel, Operations Management, Leadership, Travel Technology, Negotiation, Customer Retention, Hospitality, Ticketing, Process Improvement, Strategic Planning, Customer Experience, Team Management, Change Management, Vendor Management, Management, Team Building, Pricing, Teamwork, Sales, Travel Planning, Strategic Partnerships, Team Leadership, Strategy, Forecasting, Cross-functional Team..., CRM, B2B, Salesforce.com, Business Planning, Service Delivery, Relationship Management, New Business Development, Sales Management, Incentives
Education
Quinlan School of Business, Loyola University Chicago 2003 — 2006
MBA, Business, Leadership, Human Resources
City University of New York
BA Degree, Education
Maritz Travel Company October 2012 - Present
Maritz Travel Company September 2009 - October 2012
American Express Business Travel March 2008 - August 2009
Experient November 2000 - February 2008
Experient May 1999 - November 2000
Skills
Corporate Events, Event Planning, Trade Shows, Hospitality, Meeting Planning, Event Management, Incentives, Hospitality Management, Project Planning, Registration, Budgets, Hotels, Hospitality Industry, Contract Negotiation
Education
Central College 1989 — 1993
BA, Business Management
Infogenix, Inc. April 2012 - Present
LDS Liberty January 2009 - Present
Direct Capital Corporation 2008 - 2010
American express 2004 - 2005
American Express Business Travel 2004 - 2005
Skills
Brazilian Portuguese, Spanish-speaking, English Creole, Sales Logix, InfoLease, Sabre, Apollo GDS, Microsoft Word, Microsoft Excel, Sales Management, Geography, Economic Geography, austrian economics, Podcasting, Audio Editing
Education
Brigham Young University 2001 — 2008
BS, Geography
HSBC October 2006 - Present
Clarence Central School District September 2000 - September 2006
American Express Business Travel August 1988 - May 2000
Skills
Strategic Planning, Team Building, Sales, Sales Management, Banking, Marketing, Coaching, Customer Service, Leadership, Public Speaking, Training, New Business Development, Microsoft Excel, Marketing Strategy, Business Development, Marketing Communications, Event Planning, Fundraising, Management, Social Media, Microsoft Office, Process Improvement, Budgets, Team Leadership
Education
Canisius College 2003 — 2005
Master's Degree, Elementary Education
Regis University 1978 — 1982
BA, Business, Communications
Hinsdale Central High School 1974 — 1978
General
American Express / Global Business Travel September 2007 - Present
American Express Business Travel July 1996 - August 2007
Thomas Cook Travel 1990 - 1996
Travel Incorporated 1983 - 1990
Skills
New Business Development, Sabre, Customer Experience, Call Center, Process Improvement, Vendor Management, Change Management, BPO, Project Management, Process Engineering, Cross-functional Team..., Lotus Notes
Education
Clemson University 1977 — 1981
BA, English and Journalism
Haverling High School 1972 — 1977
Regent's
Verisk Health (RQID Formally Mediconnect) October 2011 - Present
Verisk Health (PAD formally Healthcare Insight) April 2006 - October 2011
Ingenix September 1999 - March 2006
Ingenix 1999 - 2006
Ingenix - United Health Care 1999 - 2006
American Express Business Travel December 1996 - September 1999
Skills
.NET, Agile Methodologies, TFS, SQL, Scrum, C#, Microsoft SQL Server, Visual Studio, Web Applications, SDLC, ASP.NET, XML, Oracle, AJAX, PL/SQL, ASP.NET MVC
Education
Brigham Young University 1994 — 1998
1998, Business, Information Systems
24 Hour Fitness November 2004 - Present
American Slate Company June 2008 - January 2010
ACN March 2009 - 2010
AppleOne Employment Services June 2003 - January 2004
AppleOne 2003 - 2004
TRX January 2000 - June 2003
American Express Business Travel January 1997 - January 2000
United Airlines January 1988 - August 1995
Galileo International 1988 - 1995
Skills
Personal Training, Customer Relations, Coaching, Mentoring, Leadership Development, Customer Service, Employee Relations, Account Management, Employee Training, Customer Satisfaction, Event Management, Event Planning, Healthcare, Human Resources, Leadership, Management, Marketing, Nutrition, Performance Management, Public Speaking, Recruiting, Sales, Small Business, Team Building
Education
Pace University 1984 — 1986
Mathematics/Computer Info Science
City University of New York-Herbert H. Lehman College 1980 — 1981
Accounting
American Express Business Travel August 2012 - February 2013
Chrysler Group LLC October 2008 - November 2008
Chrysler Group LLC September 2005 - September 2008
Skills
Process Improvement, Team Building, Customer Service, Team Leadership, Budgets, Social Networking, Program Management, Fundraising, Training, Leadership, Nonprofits, Public Speaking, Marketing Strategy, Volunteer Management, New Business Development, Leadership Development, Microsoft Office, Public Relations, Project Planning, Strategic Planning, Coaching, Event Planning, Marketing, Operations Management, Sales, Time Management, Negotiation, Event Management, Process Scheduler, Management, Organizational..., Analysis, Change Management, Human Resources, Inventory Management, Contract Negotiation, Cross-functional Team..., Employee Relations, Purchasing, Recruiting, Account Management, Forecasting, Outlook, Strategy, Teamwork, Vendor Management
Education
Central Michigan University 1989 — 1991
MSA, Business Admin
Michigan State University 1978 — 1982
BS, Retail Management
American Express Business Travel 2000 - Present
Skills
Customer Service, Sales, Account Management, Customer Satisfaction, Call Centers, Event Management, Travel Management, Hotels, Business Travel, Process Improvement, Sabre, Tourism, Business Strategy, Amadeus, Airlines, Online Travel, Leisure Travel, Management, Public Speaking
Education
Camden County College
Associate of Science (AS), Business Administration and Management, General
self employed 2004 - Present
Mac Keen Apartments 2002 - 2004
Diners Club International 1990 - 2000
Citigroup 1990 - 1990
American Express Business Travel 1989 - 1990
Education
California State University-Northridge 1985 — 1989
B.A., Speech Communication
American Express Business Travel April 1996 - Present
American Express 1991 - Present
American Express Business Travel 1991 - 2010
Blue Cross Blue Shield of North Carolina January 2001 - March 2005
Skills
Business Travel, Travel Management, Sabre, Call Center, Relationship Management, Account Management, Payments, Ticketing, Customer Experience, Customer Service, Vendor Management, Process Improvement, Customer Satisfaction, Strategic Partnerships, Sales Management, Change Management, Negotiation, Contract Negotiation, Team Leadership, Call Centers, Operations Management, Customer Retention, Leadership, Management, CRM, Team Building
Education
University of Phoenix 2011 — 2015
Bachelors Degree, Business Administration, Management and Operations, 3.78 GPA
Community College of the Air Force 1987 — 1988
General Studies
American Express Business Travel April 2006 - Present
Skills
Sabre, Business Travel, Apollo, Galileo, Travel Management, Amadeus, Travel Technology, Ticketing, Online Travel, Car Rental, Leisure Travel, Airlines, Travel Insurance, Tourism, Travel Planning
Education
Centro Escolar University 1989 — 1993
Bachelor's degree, Hotel and Restaurant Management
Florida Apts & Homes, LLC December 2012 - Present
Premier Realty Team November 2009 - Present
American Express Business Travel June 2001 - July 2002
George S. May International February 2000 - January 2001
USA TODAY December 1994 - September 1999
The Miami Herald January 1994 - December 1994
Gannett Newspapers June 1986 - January 1994
Skills
Real Estate, Short Sales
Education
Broward College 2010 — 2012
Bachelor of Applied Science (BASc), Supervision and Management, 3.71
Florida Atlantic University 1998 — 2001
CIS, Finance, Business Administration
Broward College 1997 — 1998
AA, Liberal Arts
Empire State College 1986 — 1987
Business Administration
TDSB March 2014 - Present
United Way of Greater Toronto November 2012 - May 2014
TDSB-Scarborough Centre for Employment Accessibility July 2012 - March 2014
TDSB September 2011 - June 2012
TDSB- Next- Steps Employment Centre Riverdale August 2010 - August 2011
TDSB Newcomer Services for Youth September 2008 - July 2010
American Express Business Travel June 1997 - April 2005
Skills
Workshop Facilitation, Research, Community Outreach, Social Media, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Teaching, Program Development, Event Management, Change Management, Coaching, Time Management, Training, Project Management, Volunteer Management, Leadership, Program Management
Education
Centennial College 2004 — 2008
Certificate, Teacher of Adults
University of Mumbai 1985 — 1988
B.A., Psychology
Dupage Medical Group September 2014 - Present
Oil Painters of America August 2013 - Present
Contractor for Everlasting Elegant Wedding 2009 - 2013
American Express Business Travel November 2004 - June 2005
Zurich Life October 2001 - October 2004
American Express Business Travel 1999 - May 2001
Carlson Wagonlit Travel 1997 - 1999
First American Bank 1990 - 1997
Factory Card & Party Outlet 1994 - 1996
Skills
Event Planning, Customer Service
Education
College of DuPage
American Express Business Travel September 2005 - Present
Education
Cal Poly Pomona 2004 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Meridian Health April 2013 - Present
MSA Management Companies, LLC November 2009 - April 2013
Bayshore Community Hospital September 2002 - November 2009
American Express Business Travel June 1990 - August 2001
Skills
Hospitals
Education
Brookdale Community College 2005 — 2010
Pending, Business Management
Our Savior Lutheran Church, Pinole, CA February 2007 - Present
West Contra Costa Human and Employment Services 2006 - 2007
American Express Business Travel 1988 - 2002
Pan American Airways 1967 - 1988
Pan American Airlines 1967 - 1988
Skills
Non-profits, Public Speaking, Event Planning, Customer Service, Event Management, Strategic Planning, Sales, Marketing, Social Media, Management Consulting
Education
CSU Chico 1960 — 1964
Bachelor's degree, Public Administration
American Express Business Travel August 2011 - Present
Kelly Services January 2011 - August 2011
Heartwood Enterprises Inc January 2005 - December 2010
Heartwood Enterprises Inc January 2005 - December 2010
Rail Europe Group April 2010 - September 2010
Rail Europe Group April 2010 - September 2010
Apple Vacations December 2001 - March 2003
Apple Vacations December 2001 - March 2003
Navigant International December 1998 - December 2001
Total Travel Management June 1998 - December 1998
Skills
Customer Service, Hotels, Resorts, Tourism, Training
Education
Travel Education Institute 1997 — 1997
Certificate, Travel and Tourism
Central Michigan University 1993 — 1996
Accounting and vocal performance
Rochester Adams High School 1989 — 1993
Diploma, General Education
Caribbean Tourism Organization and Pacific Asian Tourism Assoc
Vision Travel Solutions August 2010 - Present
HRG North America August 2009 - August 2010
Carlson Wagonlit Travel May 2005 - April 2008
American Express Business Travel May 2002 - June 2005
Skills
Sabre, Business Travel, Travel Management, Airlines, Tourism
Education
Centennial College 2000 — 2002
Travel and Tourism
Actively Seeking 2014 - Present
Lefcort, CPA Inc. April 2014 - June 2014
American Express Business Travel 2012 - 2013
Teleperformance Egypt April 2010 - October 2011
Travco Group International October 2005 - November 2009
Skills
Customer Satisfaction, Teamwork, Hotels, Customer Service, Call Center, Travel, Windows, Travel Management, Time Management, Organizing, Hospitality, Problem Solving, Troubleshooting, Programming, Database Administration, Oracle, HTML, Visual Basic, Microsoft Office, Linux, SQL Server, Apollo, Accounting, Access, Spreadsheets, Microsoft Excel, Simple Comptable, Accpac, Financial Accounting, Bookkeeping, Cost Accounting, Accounts Receivable, Accounts Payable, Cash Flow, Cold Calling, Data Entry, Financial Reporting, Canadian GAAP, General Ledger, GST, DAS, Payroll, DT MAX, Journal Entries, Closing Entries, Trial Balance, Management Accounting, Financial Statement..., Balance Sheet, Cash Flow Statements
Education
Dawson College 2013 — 2014
ACS, Accounting Principles & Related Computer Applications
Orascom Technology Systems 2004 — 2005
Cairo University 1998 — 2002
BSc, Accounting
American Express Business Travel August 2004 - Present
American Express March 1984 - July 2004
Skills
Call Center, Business Travel, Vendor Management, Call Centers, Customer Retention, Outsourcing, BPO, Credit Cards, CRM, E-commerce, Relationship Management, Customer Experience, Cross-functional Team..., Leadership, Team Leadership, Team Building, Strategic Planning, Program Management, Strategy
Education
Central Penn College 1978 — 1980
Associate's degree, Tourism and Travel Services Management
Carlson Wagonlit Travel September 2010 - Present
BCD Travel July 2000 - January 2009
Conexant 1993 - 2008
Carlson Wagonlit Travel February 1999 - July 2000
American Express Business Travel February 1993 - February 1999
Skills
Travel Management, Sabre, Business Travel, Airlines, Tourism, Revenue Analysis, Contract Negotiation, Hotels, Online Travel
Education
World Travel Bureau 1985 — 1986
Travel
California State University-Long Beach 1976 — 1979
Art and Business
BCD Travel July 2010 - Present
BCD Travel May 2008 - July 2010
American Express Business Travel 1997 - 2007
Skills
Travel Management, Sabre, Online Travel, Customer Service, Call Centers, Travel Technology, Customer Satisfaction, Contract Negotiation, Galileo, Team Building, Corporate Events, Operations Management, IATA, Business Travel, Leadership, Tourism, Hotels, Leisure Travel, Ticketing, Travel Planning, Salesforce.com, Management, Airline Reservations, Forecasting, Leisure, Hotel Booking, Airlines, Car Rental, Meeting Planning, Training, Time Management, B2B, Team Management, Vendor Management, Customer Engagement, Staff Management, Hospitality, Team Leadership, Negotiation
Education
Brooks College 1987 — 1989
Associate of Arts (A.A.), Fashion Merchandising
AFCENT International High School 1984 — 1987
American Express Business Travel January 2014 - Present
American Express Business Travel December 1987 - September 2010
American Express 1987 - 2007
Skills
Sabre, Business Travel, Travel Management, Leisure Travel, Galileo, Online Travel, Ticketing, Travel Technology, Tourism, Hotels, Hotel Booking, Car Rental
Education
Centennial College 1975 — 1977
Tourism and Travel Services Management
American Express Business Travel April 2011 - Present
ROCHELLE PHARMACY May 2010 - Present
Rochelle Pharmacy May 2010 - April 2011
MetLife December 2006 - May 2010
AIRWINGS EXPRESS I, LLC December 2004 - December 2006
ANUSHA INTERNATIONAL June 2003 - November 2004
Trans Am Travel August 2002 - April 2003
HARI WORLD TRAVEL November 2001 - July 2002
R & R TRAVEL & TOURS INC October 1999 - October 2001
Trans Am Travel December 1997 - September 1999
Education
Cheonggang Academy
Degree in Bachelor of Arts, English; Political Science and Economics
American Express Business Travel 2006 - Present
Carlson Wagonlit Travel 1991 - 2005
Skills
Business Travel, Call Center, Customer Service, Credit, Account Management, Sales Management, B2B, New Business Development, Team Leadership, Negotiation, Call Centers, Contract Negotiation
Education
Concordia University 1992 — 1994
HOSPITALITY MANAGEMENT AND TOURISM
Cairo University 1986 — 1991
Bachelor of Commerce (B.Com.), Business Administration, Management and Operations
Virtua Health July 2015 - Present
NEST International October 2011 - January 2015
American Express Business Travel April 1995 - July 2011
Trans World Airlines January 1977 - August 1994
Skills
Apollo GDS System, WORD, EXCEL, Customer Service, Customer Satisfaction, Team Building, Microsoft Office, Call Centers, Outlook, Account Management
Education
Camden County College 1967 — 1968
did not finish, education
Camden Catholic High School Cherry Hill NJ 1963 — 1967
American Express Business Travel May 1997 - Present
Education
Carleton University 1988 — 1992
Bachelor's degree, Economics
Support Agent/Travel Consultant July 2012 - Present
American Express Business Travel August 2001 - July 2012
Travel Technology Group May 2001 - August 2001
IVI/BTI Travel March 1983 - December 1999
Skills
Agent Support, Microsoft Excel, Airline Reservations, Sabre, Hotels, Car Rental, Telephone Skills, Customer Service, Hospitality, Travel Suite, Gateway, Microsoft Word, Apollo GDS, Worldspan GDS, Receptionist Duties, Event Planning, Event Management, Travel Management, Tourism, Training, Online Travel, Leisure, Travel Technology, Leisure Travel, Galileo, Apollo, Incentives, Meeting Planning
Education
Columbia College Chicago
Music Management
Elgin Community College
McConnell Travel School
Diploma, Travel Industry
Southern Illinois University, Carbondale
Zoology/Animal Biology
Dundee Community High School
Diploma
Air Canada January 2014 - Present
Air Canada January 2012 - December 2013
American Express Business Travel August 2010 - March 2012
Air France April 2010 - August 2010
Delta Air Lines August 2003 - March 2010
Delta Air Lines February 2007 - March 2008
Delta Air Lines March 2002 - August 2003
Education
LaSalle College 1999 — 2001
Tourism Marketing Techniques
Concordia University 1997 — 1999
English Literature
John Abbott College 1994 — 1997
Creative Arts
Royal West Academy
HIgh School
American Express Business Travel December 2011 - Present
Forever21 November 2007 - December 2011
Skills
Call Centers, Credit Cards, Relationship Management, Customer Experience, Customer Satisfaction, Customer Service, Vendor Management, Financial Services, Lotus Notes, Process Improvement, Customer Retention, Business Analysis, Account Management, Payments, Management, Team Leadership, Team Management, Sales, BPO, Outlook
Education
Broward Community College 2010 — 2012
business
American Express Business Travel August 2008 - Present
Education
John Jay College of Criminal Justice 2004 — 2007
Associate's degree, Business Administration and Management, General
American Express Business Travel Corporate Travel$
Skills
Sabre, Travel Management, Apollo GDS, Worldspan, Customer Service
Education
Central Michigan University 2009 — 2012
Bachelor of Science (B.S.), Community Development/Health Sciences
Greater Hartford Area August 2012 - Present
American Express Business Travel January 1998 - August 2012
American Express Business Travel August 1995 - January 1998
Skills
High Pressure..., Efficent, Multitasking Skills, Multilingual, Well Travelled, Positive Team Player, Go to Person, Problem Solving, Result Oriented, Computer Proficiency, Customer Service
Education
Central Connecticut State University 1990 — 1994
BA, Geography
Rocky Hill High School 1986 — 1990
DRI August 2007 - Present
Principal Financial Group October 1996 - April 2007
Principal Financial Group 2001 - 2007
American Express Business Travel August 1987 - March 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Adobe Acrobat, Accounts Payable, Accounts Receivable, Life Insurance, Property & Casualty..., Health Insurance
Education
College of DuPage 1984 — 1985
Accounting & Data Processing
Immaculate Heart of Mary H.S. 1966 — 1970
high school diploma
Ford School Insurance Licensing
Health Insurance, Property and Casualty Insurance, Life Insurance Licenses
Stratford School August 2004 - Present
Kings Kids August 2003 - July 2004
American Express Business Travel December 1996 - August 2002
Education
Kaplan University 2011 — 2013
Bachelor's degree, Early Childhood Education and Teaching
Chabot College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Medpace September 2009 - Present
AAA Allied Group November 2005 - September 2009
American Express Business Travel November 1990 - June 2005
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Sabre Reservation System, Worldspan Reservation..., Problem Solving, Research, Basic Accounting, ARC Specialist, Keyboarding, SharePoint
Education
Cincinnati State Technical and Community College 2012 — 2014
Associate's Degree, Project Management
Southeastern Academy of Travel & Tourism 1989 — 1989
Diploma, Tourism and Travel Services Management
HRG North America April 2010 - Present
Euro Lloyd Travel November 2008 - April 2010
American Express Business Travel May 2007 - November 2008
Education
York Technical College 2013 — 2014
Associate's Degree
Central Piedmont Community College