American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
American Express Business Travel June 2002 - Present
Brigton Travel, Inc. September 1971 - March 1999
Brighton Travel, Inc - January 1971 - March 1999
Skills
Business Travel, Sabre, Online Travel, Travel Management, Revenue Analysis, Hospitality, Tourism, Hotels, Leisure Travel, Leisure, Ticketing, Meeting Planning, Hotel Booking, Incentives, Amadeus, Yield Management
Education
Eastern Michigan University 1959 — 1964
BS - Business Administration
Pinckney High School 1955 — 1959
Tombec Consulting Services Inc. January 2001 - Present
American Express Business Travel February 1998 - December 2000
American Express September 1993 - February 1998
American Express Canada September 1991 - September 1993
American Express Canada February 1990 - September 1991
CUMIS August 1988 - February 1990
Skills
Strategic Planning, Business Development, Contract Negotiation, Leadership, Sales, Sales Management, Team Leadership, Travel Management, Management, Customer Service, Business Travel, Account Management, Business Strategy, Strategic Partnerships, Team Building, Negotiation
Education
Conestoga College 1980 — 1982
Travel and Tourism, Business
Dignity Health January 2015 - Present
Western Alliance Bank September 2013 - January 2015
World Gospel Outreach June 2009 - July 2013
American Express Business Travel October 2001 - May 2009
Skills
Window Server..., HP Server Hardware, Dell Server Hardware, PC building, Cat5 Cable Installation, Cat5 Cable Plant..., Cable Installation, 3G, Network Switches and..., Wifi, Long Distance Wifi, Auto Mechanics, Motorcycle Mechanics, Welding, Windows, Linux, Trouble Shooting..., Trouble Shooting..., Worship Leading, Mentoring, Youth Mentoring, Praise & Worship, Technical Support, Integration, Nonprofits, WiFi, Youth Ministry, Community Outreach, Missions, Dell PowerEdge Servers, System Administration, Data Center, Network Administration, Management, Servers, Wireless Networking, Hardware, Routers, Group Policy, Switches, Theology, Operating Systems, Preaching, Discipleship, Administration, Religion, Biblical Studies, Fundraising, Strategic Planning
Education
DeVry University Phoenix 1992 — 1993
Carbon High School 1990 — 1992
The Arc of Schuyler January 2008 - Present
American Express Business Travel June 2001 - July 2006
Skills
Nonprofits, Customer Service, Outlook, Microsoft Excel, Public Relations, PowerPoint, Administrative..., Microsoft Word, Time Management, Office Management, Event Planning, Microsoft Office, Data Entry, Project Planning, Administrative..., Invoicing, Leadership, Management, Process Improvement, Team Building, Training
Education
Corning Community College 2003 — 2003
Associate's Degree, Business Administration and Management, General, 3.8 GPA
Corning Community College 1999 — 2001
Travel Agent Proffesional Certification, Travel And Tourism, 3.8 GPA
Watkins Glen High School 1996 — 1999
High School Diploma
American Express January 2012 - Present
American Express Business Travel May 2008 - January 2012
Travizon July 2007 - May 2008
Ovation Corporate Travel August 2002 - January 2006
Metropolitan Travel ( Now Expedia Corporate Travel) May 1997 - January 2000
Data I/O - All Around Travel May 1994 - May 1997
Skills
Travel Management, Business Travel, Account Management, Salesforce.com, Sales Management, New Business Development, Negotiation, Contract Negotiation, Strategic Partnerships, Sales, Tourism, B2B, Selling, Lead Generation, SaaS, Sales Presentations, Relationship Management, Business Development, Sales Process, CRM, Marketing, Program Management, Management, Strategy, Leadership, Cold Calling, Forecasting, Marketing Strategy, Solution Selling, Customer Retention, Sales Operations, Travel Technology, Direct Sales, Competitive Analysis, Pricing, E-commerce, Customer Acquisition, Key Account Management, Business Strategy, International Sales
Education
Western Washington University 1989 — 1994
Bachelors, French, Political Science
Ecole centrale de Nantes 1991 — 1992
N/A, French
Travel Leaders Group, LLC 2012 - Present
CCRA Travel Solutions 2005 - 2012
American Express Business Travel 1997 - 2005
Rosenbluth International 1997 - 2005
Skills
Product Development, Hotels, Contract Negotiation, E-commerce, P&L Management, Strategic Planning, Team Leadership, Vendor Relations, Sales Management, Travel Management, Spanish, Strategic Partnerships, Sales, Project Management, Account Management, Leadership, Training, Management, Strategy, Hospitality Industry, Marketing, Customer Service, Team Building, Business Development, Customer Satisfaction, Leisure Travel, Program Management, Tourism, Negotiation, Online Travel, Business Travel, Travel Technology, Resorts, Yield Management, Hotel Booking, Hospitality Management, International Sales, Revenue Analysis, GDS, Incentives
Education
Rutgers University-New Brunswick
Psychology. Biology
Cornell University
Marketing Strategy for Business Leaders
Stevenson & Hunt Insurance Brokers January 2010 - Present
Aktiv Kapital September 2008 - March 2009
Aktiv Kapital December 2002 - March 2009
Aktiv Kapital December 2005 - September 2008
Aktiv Kapital February 2003 - December 2005
Aktiv Kapital December 2002 - February 2003
American Express Business Travel February 1987 - October 2001
Skills
Change Management, Strategy, Process Improvement, Coaching, Team Building, Project Management, Management, Customer Service, Budgets, Leadership, Employee Engagement, Project Planning, Performance Management, Risk Management, Strategic Planning
Education
Canadian Management Centre, Toronto 2008 — 2008
Certificate of Participation, 3 day workshop on Process Management
Fanshawe College 2008 — 2008
Certificate of Participation, 1 day workshop on Project Managment Fundamentals
Canadian Institute of Business Career College 1987 — 1987
Honours Diploma, Travel & Tourism
School name:
ChefMod, LLC April 2015 - Present
Christ Hospital October 2009 - March 2015
Sterling Infosystems July 2007 - December 2008
Sterling Testing Systems 2003 - 2008
American Express Business Travel 1999 - 2003
American Express May 1996 - July 1999
Skills
Account Management, Employee Benefits, RFP, Customer Service, Vendor Management, Leadership, Salesforce.com, Time Management, Process Improvement, Analytics, Networking, SDLC, PowerPoint, Outlook, Contract Negotiation, Employee Relations, Staff Development, Strategic Planning, Human Resources, Management, Recruiting, Training, Organizational..., Project Management, Healthcare, Team Leadership, Team Building, Performance Management, Data Analysis, Onboarding, Software Documentation, CRM, Program Management, Business Development, Customer Satisfaction, Sales, Microsoft Office, Relationship Management, Public Speaking, Team Management
Education
Eastwick College 2009-2010 - Rutgers University 1985-1989 2009 — 2010
Medical/Clinical Assistant
Rutgers, The State University of New Jersey-Newark 1985 — 1989
Bachelor of Arts (BA), Urban Studies with a focus in Sociology
All That Travel October 2012 - Present
The Enchanted Cottage Baking Company 2010 - Present
The Pampered Chef 2005 - 2011
American Express Business Travel 1997 - 2000
Thomas Cook August 1994 - September 1997
Skills
Baking, Proofreading, Parenting, Food, Chocolate, Cakes, Gifts, Recipes, Home Based Business, Nutrition, Parties, Retail, Food Service, Customer Service, Food Safety, Culinary Skills, Event Planning, Travel Planning, Leisure Travel, Business Travel, Family Reunions, Destination Events, Vacation, Tourism, New Business Development, Time Management, Training, Hospitality, Social Networking, Event Management, Leisure, Team Building, Cruises
Education
Travel Education Center 1994 — 1994
Certification as a Travel Agent, Tourism and Travel Services Marketing Operations
Endicott College 1988 — 1990
Ingenious Travel March 2008 - Present
Beverly Hills Unified Schools September 2006 - Present
Sterling Heights High School July 2002 - August 2006
DoubleTree Hotels January 2001 - August 2001
American Express Business Travel October 1997 - October 1998
Detroit Red Wings 1994 - 1996
Skills
Sports Travel, River Cruising, Family Vacations, Girlfriend Getaways, Public Relations, Entertainment, Public Speaking, Sports, Award Ceremonies
Education
Specs Howard School of Broadcast Arts 2005 — 2006
Diploma, Video Production
Marygrove College 2002 — 2003
Masters, Art of Teaching
Eastern Michigan University 1999 — 2001
Bachelor, Marketing Education
Eastern Michigan University 1990 — 1997
Bachelor, Organizational Communication
Desjardins October 2014 - Present
American Express Centurion Travel 2012 - Present
American Express Business Travel March 2005 - September 2012
Optimistes CAN AM 2011 - 2012
Delta Airlines January 1993 - January 2002
Doral Resort and Country Club January 1984 - January 1992
Skills
Sales, International Sales, Team Building, French, Public Relations, Secretarial Skills, Accounting, Microsoft Office, Microsoft Word, Research, saturn, Apollo GDS, Outlook, Hospitality, Hospitality Service, Restaurants, Receptions, Airlines, Car Service, limousine, Car Rental, Hotel Booking, fine hotels and resorts, Banking, Credit Card Transaction..., Credit Cards, teacher, sales representative, territory sales..., Boat, Sailing, hotel and resorts, library clerk
Education
Florida International University
Best Buy January 2015 - Present
SUPERVALU June 2013 - January 2015
SUPERVALU March 2011 - 2013
SUPERVALU September 2008 - March 2011
Concordia University, St. Paul 2005 - 2008
American Express Business Travel 2000 - 2005
Skills
Recruiting, Talent Acquisition, Employee Relations, Talent Management, PeopleSoft, Negotiation, Screening, Onboarding, Outlook, Performance Management, Customer Service, Employee Engagement, Taleo, Interviews, Succession Planning, Job Fairs, Organizational..., Employee Training, Sourcing, Management, Training, Applicant Tracking..., College Recruiting, HRIS, Human Resources, Process Scheduler, Employee Benefits, Hiring
Education
Concordia University-St. Paul 2004 — 2008
Bachelor of Arts, Human Resource Management
H.O.P.E. Farm, Inc. August 2007 - Present
University of Texas at Arlington September 2009 - Present
Tarrant County College August 2009 - May 2012
University of Texas at Arlington September 2010 - May 2011
American Express Business Travel September 1985 - November 2006
Skills
Higher Education, Teaching, Public Speaking, Non-profits, Research, Leadership Development, Strategic Planning, Community Outreach, Fundraising, Program Development, Microsoft Office, Grant Writing, Student Affairs, Customer Service, Leadership, Change Management, PowerPoint, Volunteer Management, Nonprofits, Curriculum Development
Education
The University of Texas at Arlington 2007 — 2009
MA, Political Science
Dallas Baptist University 2006 — 2007
BAS, Business Administration
Lowe's Home Improvement November 2004 - Present
METech Recycling April 2011 - June 2014
Grafton Job Corps March 2007 - April 2009
Shrewsbury School August 2004 - June 2006
Brockton Public Schools January 2001 - June 2004
American Express Business Travel September 2000 - December 2001
Walt Disney World August 1999 - January 2000
Skills
Microsoft Office, Teaching, Customer Service, Sales, Strategic Planning, Merchandising, Art Education, Performance Art Eduction, Leadership, Team Building, Training, Management, Inventory Management, Team Leadership, Public Speaking, Nonprofits, Microsoft Word, Event Planning, Marketing, Retail, Theatre, Outlook
Education
Fitchburg State College 2004 — 2007
M.Ed., Arts Education
Salem State College 1996 — 2000
B.A, Theater Arts and Speech Communications
University of Maryland Shore Regional Health February 2015 - Present
Community Health Charities July 2014 - February 2015
Community Health Charities October 2011 - August 2014
Community Health Charities April 2002 - October 2011
Telecorp June 1999 - April 2001
American Express Business Travel June 1998 - May 1999
Carnival Cruise Lines May 1991 - December 1996
Skills
Volunteer Management, Event Management, Event Planning, Public Relations, Public Speaking, Community Outreach, Annual Giving, Community Development, Marketing Communications, Social Media, Data Analysis, Databases, Analysis, Media Relations, Board Development, Strategic Planning, Data Mining, Pivot Tables, Big Data, Tableau
Education
University of Maryland University College 2013 — 2015
Master of Science in Data Analytics
Strayer University (VA) 2013 — 2013
Florida International University 1989 — 1991
Bachelor of Science (B.S.), Hotel Administration
Wallis February 2014 - Present
State Bank & Trust Company August 1999 - May 2013
American Express Business Travel April 1998 - August 1999
Ameritech April 1996 - April 1998
Bank One May 1991 - May 1996
Skills
Access, Analysis, Banking, Budgets, Business Strategy, Training, Team Management, Business Process..., Credit, Credit Analysis, Loans, Management, Mergers, Portfolio Management, Retail Banking, Risk Management, Small Business Lending, Strategic Planning, Commercial Banking
Education
Delta State University 1986 — 1990
BA, Psychology
Maritz Travel Company September 2011 - Present
American Express Business Travel May 2010 - September 2011
Maritz Travel Company March 2001 - May 2010
VerticalNet July 1999 - March 2001
McGraw-Hill Construction July 1998 - June 1999
MMS Education July 1994 - June 1998
Skills
Strategic Partnerships, Account Management, Lead Generation, Contract Negotiation, Meeting Planning, Marketing Communications, CRM, Marketing, Leadership, Proposal Writing
Education
Temple University - Fox School of Business and Management 2001 — 2002
MBA
Rutgers University-New Brunswick 1991 — 1994
MA, English
Dickinson College 1984 — 1987
BA, Political Science
American Express Business Travel April 2011 - Present
Selectcom Telecom November 2005 - April 2011
Education
Dawson College 1996 — 1999
DEC, Social Services
BI Worldwide Canada July 2015 - Present
JUMP Rewards (Preferred One Inc.) March 2012 - June 2015
internet : intelligence inc. August 2009 - April 2012
Federal Green Party Campaign 2011 March 2011 - May 2011
American Express Business Travel January 2004 - July 2009
Skills
Social Media Marketing, Social Media, Facebook, SEM, Web Marketing, Google Adwords, Digital Marketing, Online Advertising, B2B, Social Networking, Marketing Strategy, Public Relations, Online Marketing, Marketing, Corporate Communications, CRM, Management, Leadership, Analytics
Education
University of Toronto 2009 — 2010
Postgraduate Certificate, Public Relations
Concordia University 2003 — 2007
Bachelor of Arts Degree, Communictions: Creative Writing, Professional Writing
Weichert Realtors October 2003 - Present
American Express Business Travel April 1992 - June 1997
Thomas Cook Group January 1986 - April 1992
Skills
Certified Relocation..., Certified Mentor, Real Estate, Townhomes, Cooperative, Home, Condos, Listings, First Time Buyers, Sellers, Resale, Single Family Homes, Relocation, Sales, Contract Negotiation, First Time Home Buyers, New Home Sales, Investment Properties, Selling, Buyer Representation, Resellers, Referrals, Short Sales
Education
Fairleigh Dickinson University
BA, business, humanities
Berkeley College
AA, Merchandising
American Express August 2009 - Present
American Express Business Travel January 2001 - July 2009
US Airways June 1989 - December 2000
Skills
Business Travel, Travel Technology, Account Management, Sabre, Online Travel, Amadeus, Travel Management, Selling, Cold Calling, Sales, New Business Development, Contract Negotiation, Business Development, Operations Management, B2B, Marketing Strategy, Salesforce.com, Strategic Partnerships, Business Planning, Call Centers, Sales Operations, Tourism, Strategy, Team Management, Sales Management, Forecasting, Negotiation, Pricing, Relationship Management, International Sales, Competitive Analysis, Sales Presentations, CRM, Sales Process, Customer Retention, Lead Generation
Education
Florida State University 1985 — 1989
Ashdown High
Norwegian Cruise Line November 2013 - Present
Homewood Suites by Hilton Chandler Fashion Center February 2010 - Present
Carlson Wagonlit Travel July 2000 - September 2013
APL 1997 - 2004
American Express Business Travel February 1993 - July 2000
Skills
Travel Management, Hotels, Tourism, Hospitality, Leisure, Business Travel, Resorts, Revenue Analysis, Hospitality Industry, Hotel Booking, Hospitality Management, Hotel Management, Online Travel, Time Management, Operations Management, Airlines, Leisure Travel, Incentives, Cruises, Amadeus
Education
Diablo Valley College 1984 — 1986
AA, Architecture
Monte Vista High School 1981 — 1985
High School Diploma
Lutheran Hospital March 2015 - Present
Cuyahoga Community College September 2012 - March 2015
The Cleveland Heartlab May 2012 - November 2014
AmeriMark Direct 2004 - 2008
American Express Business Travel 1996 - 2001
Bank One Travel 1988 - 1994
Education
Cuyahoga Community College 2010 — 2012
Meetings in Motion Inc. January 1996 - Present
TLMI 2008 - Present
American Express Business Travel November 1994 - January 1996
Syntex Laboratories November 1986 - November 1994
Skills
Contract Negotiation, Event Planning, Event Management, Budgeting, AV, Entertainment, Meeting Planning, Contract Negotiations, Team Building, Conferences, Special Events, Site Selection, Microsoft Office, Word, Excel, Corporate Events, Trade Shows, Conventions, Corporate Meetings, Incentives, Budget Management, Budgets, Location Intelligence, Hotels, Account Management, Marketing Strategy, New Business Development, Fundraising, Customer Service, Marketing, Wedding Planning, Hospitality, Tourism, Sponsorship, Public Speaking, Private Events, Marketing Communications, Parties, Live Events, Catering, Social Media Marketing, Food & Beverage, Convention Services, Public Relations, Hospitality Industry, Hospitality Management, Social Networking, Event Producing, Weddings, Resorts
Education
East Tennessee State University
Cutlass Cove Traders October 2013 - Present
Independent Trade March 2010 - August 2014
SLIM4Life/slimgenics November 2007 - March 2010
American Express Business Travel November 2006 - September 2007
Carlson Wagonlit Travel September 2003 - November 2006
eTravel Experts and MSP Airport June 2003 - October 2003
RadioShack January 1998 - June 2000
Skills
Management, Business Development, Travel Management, Retail, Weight Management, Integration, Coaching, Event Planning, Public Speaking, Teaching, Customer Service, Leadership, Training, Airports, Staff Development
Education
The Travel Academy 2003 — 2003
Worldspan, Corporate Travel Agent
NordicTrack University 1992 — 1995
Universal Agent, Fitness & Nutrition
Maricopa Community College 1986 — 1987
Distribution, Semiconductors and Computer Science
Concordia College 1975 — 1978
B.A., Administration and Education
World Fuel Services December 2014 - June 2015
US Airways November 2010 - October 2014
US Airways December 2008 - November 2010
The Museum of Flight October 2005 - November 2006
United Airlines May 2005 - October 2005
United Airlines August 2004 - May 2005
American Express Business Travel September 2003 - June 2004
United Airlines October 2000 - June 2003
America West Airlines June 1997 - August 1999
Creighton University 1996 - 1997
Skills
Airlines, Airports, Contract Negotiation, Aviation, Business Development, Leadership, Management, Team Building, Negotiation, Sales, Strategy, Customer Service, Travel Management, Commercial Aviation, Business Travel, Charter, Trade Shows, Strategic Planning, IATA, Private Pilot, Flights, Private Piloting
Education
Concordia University 1999 — 2001
MBA, International Aviation
University of California, Berkeley 1990 — 1993
Associate, Business Travel Management
Creighton University 1982 — 1985
BA, Classics
WR Grace January 2012 - Present
American Express Business Travel February 2003 - January 2012
Lend Lease September 1998 - February 2003
Skills
Business Travel, Contract Negotiation, Sales Management, Account Management, Supply Chain, B2B, Supplier Sourcing, Compliance, Policy Writing, Reporting & Analysis, Scorecard Management, Green Belt, Expense Management, Global Travel Management, Indirect Purchasing, Pricing, Sabre, Travel Management, Strategic Partnerships
Education
East Carolina University 1993 — 1997
Ultramar Travel Management January 2014 - Present
American Express Business Travel November 2010 - January 2014
Parents in Action 2011 - 2012
American Express Business Travel May 2001 - November 2010
Preferred Travel Inc. March 1996 - May 2001
Skills
Staff Development, Client Account..., Employee..., Policy/Program..., Diverse Market/Industry..., Excellent Verbal and..., Service Quality, SABRE, RezOne Plus, CORREX, GT3 Saturn, Microsoft Office Suite, IEX, CMS, Avaya IP Telephony
Education
Emmanuel College
Travel School of America
American Express Business Travel August 2013 - Present
American Express Business Travel October 2002 - Present
Thomas Cook Group February 1996 - March 2002
Skills
Management, Leadership, Account Management, Training, Team Management, Operations Management, Marketing Strategy, Recruiting, Sales, Project Management, Negotiation, Strategic Planning, Strategic Financial..., Business Travel
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
McMaster University 2008 — 2010
Diploma, Project Management Studies
Delhi University 1989 — 1992
Graduate, Economics
Carlson Wagonlit October 2006 - Present
American Express Business Travel February 2004 - September 2006
Gill International Travel January 2002 - February 2004
Coromandel Travel September 2000 - September 2001
Sita World Travel December 1996 - August 2000
Modiluft Airlines November 1993 - October 1996
Skills
Travel, Business Travel, Customer Service, New Business Development, Supplier Negotiation, Tourism, Training, Travel Agency, GDS systems, Certified Travel..., Travel Management, Hotels, Sabre, Airlines, Leisure Travel, Ticketing, Tour Operators, Management, Cruises, Travel Planning, Online Travel, Leisure, Amadeus
Education
University of Delhi 1987 — 1990
Bachelor of Arts (B.A.), Philosophy
Bluebells School, New Delhi, India 1977 — 1987
TransFirst May 2015 - Present
Dazbog Coffee May 2013 - May 2015
Heartland Payment Systems April 2008 - April 2013
American Express Business Travel November 2004 - January 2007
King Realty, Inc. May 1991 - December 2006
Skills
Direct Sales, Account Management, Payment Gateways, Payment Card Processing, Sales Management, Cold Calling, Recruiting, Training, Finance, Budgets, Team Building, Marketing, Analysis, Risk Management, Human Resources, Payroll, Gift Cards, Mobile Payments, E-payments, POS, Credit Card Transaction..., Credit Card Terminals, Banking, ACH, Debit Cards, Electronic Payments, Credit Cards, Payments, Payment Systems, Sales, Merchant Services
Education
Dickinson State University 1991 — 2002
Associate, Business Administration and Management, General
Rogers Communications September 2011 - Present
American Express April 2008 - April 2011
American Express Business Travel 2004 - 2008
American Express Business Travel August 2005 - March 2006
Amex Bank of Canada 2002 - 2004
American Express Business Travel 2000 - 2002
Voxdata 1999 - 2000
Skills
Workforce Management, Staffing Analysis, Call Center Development, Outsourcing Management, Call Center, Customer Experience, Change Management, Process Improvement, Vendor Management, Business Transformation, BPO, Relationship Management, Business Process..., Outsourcing, Strategic Planning, Project Management, Call Centers, Business Analysis, Management, Strategy, Contact Centers, CRM, Service Delivery, Leadership, Enterprise Software
Education
York University - Schulich School of Business 2005 — 2006
Distinguished Leadership University
Concordia University 1993 — 1995
Dawson College 1990 — 1992
STRATEGYS specialiste en avantages sociaux Inc January 2015 - Present
FG & A Inc September 2013 - Present
McKesson Canada, Health Management Services November 2011 - September 2013
FG&A Inc February 2006 - October 2011
Manulife Bank of Canada 2011 - 2011
American Express Business Travel January 2004 - February 2006
American Express Canada January 1996 - January 2004
Amex Canada January 1991 - December 1995
American Express Bank January 1988 - December 1990
American Express January 1984 - December 1987
Skills
Relationship Management, Sales Management, Account Management, New Business Development, Strategic Planning, Change Management, B2B, Strategy, Leadership, Business Strategy, Process Improvement, Business Development, Talent Management, Contract Negotiation, Marketing, Program Management, Sales Operations, Selling, Team Building, Product Management, Entrepreneurship, Management, Mergers & Acquisitions, Human Resources, Negotiation, Customer Retention, CRM, Integration, Business Process, Marketing Strategy, Sales, Strategic Partnerships
Education
Concordia University 1974 — 1977
Bachelor, Business Administration
Advocare April 2013 - Present
First American Bank September 2008 - Present
Unlimited Borders August 2006 - July 2009
Unlimited Borders July 2006 - July 2009
Regions Financial Corporation 2006 - 2007
American Express Business Travel December 2003 - December 2004
Sambra Travel and Costamar Travel 2001 - 2003
Skills
Business Travel, Travel Management, Sabre, Leisure Travel, Fitness, Healthy Eating, Wellness Coaching, Yoga, Business Development, PowerPoint, Strategic Planning, Sales, Online Marketing, Lifestyle, Nutritional Counseling, Social Networking, Fitness Training, Customer Service, Sports Nutrition, Personal Training, Sales Management, Small Business, Coaching, Organizational..., Nutrition, Entrepreneurship, Public Speaking
Education
Florida Gulf Coast University 2011 — 2014
Health Services/Allied Health/Health Sciences, General
Edison Community College 2012 — 2013
Registered Nursing/Registered Nurse
FAESA 1998 — 2001
Bachelor of Science (BS), Computer Science
Universidade Federal do Espírito Santo 1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, General
Alain Pinel Realtors SF Bay Area 2006 - Present
Windermere Pacific West Properties - Salem, OR January 2005 - Present
Team Oregon August 2009 - February 2010
American Express Business Travel 1993 - 2003
Thomas Cook Group 1992 - 1994
Carlson Wagonlit Travel 1982 - 1992
Skills
Relocation, Negotiation, Coaching, Process Improvement, Change Management, Single Family Homes, Customer Service, Sellers, Team Building, First Time Home Buyers, Residential Homes, Budgets, Organizational..., Selling, Strategic Planning, Management, Customer Satisfaction, REO, Real Estate Transactions, Investment Properties, Foreclosures, Short Sales, Real Estate, Sales, Buyers, Marketing, Property, Leadership, 1031 Exchanges
Education
Golden Gate University 2000 — 2002
Organizational Behavior & Development
Menlo College 1998 — 2000
BS, Organizational Behavior & Development
De Anza College 1990 — 1992
AA, Business
American Express 2013 - Present
American Express 2007 - 2013
American Express 2005 - 2007
American Express Business Travel 2003 - 2005
American Express 2000 - 2003
US Navy 1994 - 1999
Skills
Account Relationship..., Global Sales..., Cross-Selling Products..., New Business..., Building/Managing..., Analyzing Financial..., Negotiating Airline..., Identifying Market..., Negotiation, New Business Development, Analysis, CRM, Account Management, Marketing Strategy, Business Development, Program Management, Strategic Partnerships, Management, Product Development, Team Leadership, Selling, Sales, Relationship Management
Education
Embry-Riddle Aeronautical University
BS, Aviation Business, Management of Technical Operations
Moody's Analytics November 2012 - Present
Valerie Wilson Travel August 2011 - November 2012
Travelong/Cheapoair.com May 2011 - August 2011
Samsung Hospitality America September 2010 - May 2011
American Express Travel Related Services September 1998 - December 2009
American Express Business Travel September 1986 - December 2009
Painewebber, Weehawken August 1997 - August 1998
Lazard Freres, Inc March 1995 - August 1997
American Express September 1986 - March 1995
Hinson and Company 1982 - 1984
Skills
Travel Management, Hotels, Tourism, Hospitality, Business Travel, Revenue Analysis, Sabre, Leisure Travel, Airlines, Hospitality Industry, Management, Hotel Booking, Budgets, Customer Satisfaction, Contract Negotiation, Sales, Customer Service, Training, Negotiation, Vacation, Hotel Management, Marketing, Leadership, Ticketing, Online Travel, Car Rental, Business Development, Meeting Planning, Travel Technology, Hospitality Management, Event Management, Resorts, Yield Management, Event Planning
Education
DeVry University 2012 — 2015
Bachelor's degree, Business Administration, Management and Operations
Brick Township High School
College
WB Career School
Travel and Tourism Certification
Courthouse News Service June 2007 - Present
Akademie Schloss Solitude June 2014 - August 2014
Prairie Schooner November 2011 - September 2012
Prairie Schooner September 2009 - November 2011
Creighton University 2006 - 2008
American Express Business Travel July 2005 - August 2006
Skills
Journalism, Editing, Web Content, Publicity, Writing, Blogging, Proofreading, Press Releases, Event Management, Website Promotion, Social Media, Newsletters, Wordpress, Microsoft Office, Legal Research, Copy Editing, Email Marketing, Project Management, Travel Planning, Book Reviews, WordPress, Creative Writing, Literature, Feature Articles, AP Style, Fact-checking, News Writing, Editorial, Newspapers
Education
Creighton University 2013 — 2015
Master of Fine Arts (MFA)
Creighton University 2006 — 2008
MA, English
University of Nebraska-Lincoln 2000 — 2005
BA, English
Bp June 2011 - 2014
CBRE/ Bp Westlake 2007 - 2011
The Coca-Cola Company August 2004 - August 2006
American Express Business Travel April 1997 - July 2000
Skills
Human Resources, Talent Acquisition, Organizational..., Employee Relations, Leadership Development, HR Policies, Performance Management, Applicant Tracking..., Recruiting, Change Management, Employee Engagement, Career Development, Technical Recruiting, Sourcing, Policy, Talent Management, Deferred Compensation, Onboarding, SAP, Temporary Placement, Interviews
Education
Fisk University 1990 — 1995
B.A, International Relations/History
Grace King High School 1988 — 1990
High School/Secondary Diploma Programs
Bg Mittelstadt 2010 - Present
Lands' End October 2008 - June 2010
American Express Business Travel January 1996 - September 2001
Display Devices January 1986 - January 1992
Skills
Graphic Design, Renovation, Caregiving, Adobe Creative Suite, MS Office Suite, Independent Thinker, Multitasker, Innovative Thinking, Event Organizer
Education
Edgewood College 2001 — 2004
B.S., Design and Environmental Studies
MATC Milwaukee and Madison 1993 — 1995
BS - related, Sciences, Humanities, Liberal Arts
ICTA at Wellesley College 1983 — 1985
CTC, Business, personnel, marketing, and tourism management
Parks College 1979 — 1980
Certificate, Travel, Transportation, and Business
My House July 2014 - Present
BP July 2011 - April 2014
BP July 2007 - July 2011
The Coca-Cola Company August 2003 - July 2005
American Express Business Travel July 1994 - June 1999
Skills
Facilities Management, Budgets, Operations Management, Employee Engagement, Contract Management
Education
Fisk University
Bachelor of Arts (BA), History
MediKaren October 2014 - Present
Humana MarketPOINT July 2013 - August 2014
State Farm Insurance Agency January 2013 - March 2013
American Express Business Travel May 2010 - January 2013
Cruise Holidays October 2005 - March 2009
Carlson Companies, Inc. 2000 - 2005
Skills
Travel Management, Leisure, Airlines, Tourism, Incentives, Business Travel, Hotels, Sabre, Hospitality, Leisure Travel, Cruises, Resorts, Event Planning, Travel Planning, Training, Sales, Online Travel, Vacation, Travel Insurance, Ticketing, Tour Operators, Hotel Booking, Meeting Planning, Amadeus, Car Rental, Adventure Travel, Travel Technology
Education
University of Saint Thomas - School of Business 2009 — 2009
Mini MBA
Concordia University-St. Paul 2001 — 2003
BS, Human Resource Management
Holyoke High School
College Prep
Arden's Garden May 2012 - Present
American Express Business Travel June 2006 - January 2015
Skills
Windows, Research, Teaching, Strategic Planning, Budgets, Negotiation, Editing, Event Planning, Public Relations, Team Leadership, Customer Service, Microsoft Excel, Public Speaking, Microsoft Office, Event Management, PowerPoint, Management, Leadership
Education
Florida Agricultural and Mechanical University 2003 — 2007
Bachelor's degree, Business Administration, Management and Operations
Corporate Travel America April 2011 - Present
American Express Business Travel July 1997 - July 2007
Atlantic Coast Airlines February 1996 - July 1997
Skills
Cruises, Tourism, Travel Planning, Leisure, Vacation, Hotel Booking, Airlines, Amadeus GDS, Apollo GDS, Travelport, Globalware, Travel Insurance, Travel Impressions, Apple Vacations, Corporate Travel
Education
Edinboro University of Pennsylvania 1991 — 1993
Air-Flo Manufacturing Co. Inc May 2007 - Present
American Express Business Travel December 1997 - December 2006
Education
Wilma Boyd Business Travel 1994 — 1995
Business Travel Counselor, Travel and Tourism
Corning Community College 1993 — 1994
Early Childhood Education and Teaching
Haverling Central School 1989 — 1993
High School Diploma
Wesco Fine Furniture February 2012 - June 2012
Neiman Marcus November 2008 - January 2010
Ashley Furniture January 2007 - June 2008
Raymour & Flanigan April 2006 - January 2007
Cruise Value Center October 2005 - March 2006
AAA New Jersey Automobile Club June 1996 - September 2005
Travel Planners January 1995 - January 1996
American Express Business Travel January 1991 - January 1995
Skills
Training, Leadership, Management, Customer Satisfaction, Program Management, Retail, CRM, Sales, Strategy, Coaching, Performance Management, Team Leadership, Strategic Planning, Customer Relations, Customer Service
Education
Fairleigh Dickinson University 1978 — 1982
B.S
Institute of Certified Travel Agents
Other Certifications
Ovation Corporate Travel October 2009 - Present
Daiichi Sankyo September 2006 - May 2009
NBTA 2008 - 2009
JourneyCorp Travel Management February 2006 - September 2006
Liz Claiborne October 2002 - February 2006
Citicorp Diners Club August 1999 - September 2002
American Express Business Travel April 1990 - August 1999
Skills
Event Management, Marketing Strategy, Business Travel, Management, Negotiation, Leadership, Process Improvement, Contract Negotiation, Customer Service, Program Management, Account Management, Travel Management, Sabre, Customer Satisfaction, Hospitality, Online Travel, Project Planning, Tourism, Travel Technology
Education
University of Houston 2007 — 2008
CCTE, Certified Corporate Travel Executive
New York Institute of Technology 1985 — 1988
MBA, Marketing
Embry-Riddle Aeronautical University 1982 — 1985
BS IN Aviation and Airline Management, Aviation Management
Aviation High School 1976 — 1980
High School Diploma with Honors, College Prep/Pilot/Aircraft Mechanic
Visa January 2015 - Present
Visa June 2013 - Present
Visa December 2010 - Present
MAPFRE ASSISTANCE January 2010 - December 2010
Bradesco Cartões January 2009 - January 2010
American Express January 2006 - January 2009
American Express Business Travel August 2001 - January 2006
VARIG March 1997 - August 2001
Skills
New Business Development, Credit Cards, Product Management, Business Strategy, Portfolio Management, Market Planning, Transportation Market, Freight, Sales, Sales Management, Product Development, Product Marketing, Product Launch, Marketing Strategy, E-commerce, Negotiation, Budget Process, Merge, Public Speaking, Motivational Speaking, Prepaid products, Banking, Credit, Contract Negotiation, Debit Cards, Financial Services, Payments, Electronic Payments, Management, Leadership, Team Management, Business Development, Process Improvement, Pricing, Marketing, Analysis, Strategy, Cards, Mergers & Acquisitions, Competitive Analysis, Project Planning, Payment Systems, Strategic Partnerships, Market Analysis, Acquiring, CRM, Segmentation, Mobile Payments, Training, Business Planning
Education
Ibmec Business School 2007 — 2009
CBA, Business Administration
Escola Superior de Propaganda e Marketing 2005 — 2006
Pós Graduação, Marketing
Fundação Armando Álvares Penteado 1997 — 2001
Bachelor's degree, ECONOMIA
Allstate Insurance October 2003 - Present
American Express Business Travel 1997 - September 2003
Skills
Insurance, Property & Casualty..., Analysis, Customer Service, Life Insurance, Strategic Financial..., Underwriting, Casualty, Commercial Insurance, General Insurance, Claim, Finance, Employee Benefits, Negotiation, Budgets, Internal Controls, Retirement Planning, Brokers, Financial Services, Marketing, Pricing, Business Process..., Financial Planners, Umbrella Insurance, Casualty Insurance, Investments, Retirement, Professional Liability, Series 7, Mutual Funds, Property, Liability, Universal Life, Small Business, Sales Management, Business Analysis, Term Life Insurance, Team Building, Long-term Care, Series 63, FINRA, New Business Development, Account Management, Management, Customer Retention, Leadership, Workers Compensation, Claims Management, Sales, Disability Insurance
Education
Eastern Illinois University 1987 — 1989
B.S. Business, Finance
American Express Global Business Travel October 2013 - Present
American Express Business Travel November 2012 - October 2013
Skills
Travel Management, Business Travel
Education
East Stroudsburg University of Pennsylvania 1991 — 1995
Bachelor of Arts (BA), Tourism and Travel Services Management
ICF International October 2012 - Present
Ellucian September 2008 - May 2012
Randstad May 2003 - September 2008
American Express Business Travel April 2000 - May 2003
Skills
Customer Service, Event Planning, Recruiting, Account Management, Appointment Scheduling, Conference Registration, Attendee Registration, Temporary Staffing, Permanent Staffing, Scheduling Tools, Human Resources, Business Travel, Epicor, Training Partner, Resource Management, Management, Project Planning, Public Relations, E-Learning, Sales, CRM, Project Management
Education
Florida State University 1993 — 1995
BA, Humantities
Blue Cross Blue Shield of Arizona August 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange August 2007 - May 2013
American Express - Global Procurement April 2006 - July 2007
American Express - Global Product Development May 2004 - April 2006
American Express Business Travel July 1999 - May 2004
American Express Business Travel July 1991 - July 1999
Skills
Vendor Management, Process Improvement, Six Sigma, Business Intelligence, Project Management, Management, Performance Management, ITIL, Strategic Planning, Team Building, Project Planning, Leadership, Business Process..., SDLC, Business Analysis, Change Management, Program Management, Business Transformation, Call Center, Cross-functional Team..., PMO, IT Strategy, Risk Management, Call Centers, Financial Analysis, Software Project..., Business Strategy, Team Leadership, Team Management, Visio, Business Process, Requirements Gathering, Strategy, CRM, Governance, Project Portfolio..., Analysis, IT Management, Analytics, Outsourcing, Consulting, PMP, Resource Management, Requirements Analysis, Integration, IT Service Management, Software Documentation, SharePoint, Enterprise Architecture, Business Requirements
Education
County College of Morris 1981 — 1982
Liberal Arts and Sciences, General Studies and Humanities
Kean University 1980 — 1981
Liberal Arts; Early Childhood Education
Comdata January 2015 - Present
American Express May 2011 - January 2015
American Express Business Travel January 2011 - June 2011
American Express March 2008 - December 2010
AT&T 2001 - 2008
Skills
Merchant Services, Credit Cards, Lead Generation, Relationship Management, Electronic Payments, Customer Acquisition, Cold Calling, Account Management, Customer Retention, Payment Card Processing, Sales Management, Sales, Salesforce.com, Mobile Payments, Selling, Cards, Sales Operations, Sales Process, Sales Presentations, Customer Experience
Education
Florida State University 1981 — 1984
American Express Business Travel April 2011 - Present
Skills
Service client, Vente, Amélioration des..., Centres d'appel, Change Management, Analyste commercial, Stratégie commerciale, Gestion des relations, Gestion d'évènement, Stratégie
Education
Concordia University 1983 — 1987
Bachelor of Arts (B.A.), English Language and Literature/Letters
TBiz Travel, a division of BCD Travel July 2008 - Present
American Express Business Travel August 1998 - May 2008
Skills
Travel Management, Business Travel, Tourism, Hotels, Online Travel, Account Management, Airlines, Travel Technology, Sales Management, Travel Planning, Ticketing
Education
Damelin 1996 — 1996
Tourism and Travel Services Management
American Express, LoyaltyEdge March 2010 - Present
American Express Business Travel October 2007 - March 2010
American Express July 2005 - October 2007
American Express September 2003 - July 2005
Nextel May 2002 - August 2002
AOL Time Warner (iPlanet alliance) January 2001 - April 2001
Yachana Gourmet, FUNEDESIN September 1997 - June 2000
Skills
General Management, New Business Development, Customer Loyalty, Cross-functional Team..., Direct Marketing, Financial Analysis, Sales, Negotiation, Online Advertising, Telemarketing, Contract Management, Global Strategy..., Strategy, Business Development, Business Strategy, Product Development, E-commerce, Product Marketing, Digital Marketing
Education
University of Pennsylvania 2001 — 2003
MA
University of Pennsylvania - The Wharton School 2001 — 2003
MBA
Duke University 1992 — 1996
B.A.
Monastery Greetings November 2010 - December 2012
American Express Business Travel 1986 - 2002
Skills
Customer Service, Sales, Nonprofits, Marketing, Strategic Planning, Event Management
Education
Miami University 1973 — 1977
Bachelor’s Degree, American Studies/Sociology
Cuyahoga Community College 2012 — 2013
Event Planning
American Express Business Travel November 2004 - Present
Skills
Travel Technology, Travel Management, Apollo, Business Travel, Ticketing, Sabre, Online Travel, Galileo, Leisure, Amadeus, Tourism, Leisure Travel, Car Rental, Cruises, Travel Planning, Tour Operators
Education
Florida International University
American Express Business Travel November 2007 - Present
American Express 2007 - Present
Skills
Business Analysis, Credit Cards, Vendor Management, SDLC, Relationship Management, Financial Services, Business Requirements, CRM, Process Improvement, Business Process..., Analytics, Requirements Gathering, Business Process, Call Centers, Business Intelligence, Risk Management, Banking, Strategy, Analysis, Customer Experience, Product Management, Payments, Salesforce.com, Payment Card Processing, Strategic Partnerships, Electronic Payments, Mobile Payments
Education
DeVry University Phoenix 1990 — 1995
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Maryville University of Saint Louis
Bachelor of Arts (B.A.), Communications & English Literature
The Great American Cruise Trading Company August 2014 - Present
CAP Government September 2012 - February 2014
American Express Business Travel January 2010 - August 2012
Reservation Services International September 2007 - August 2009
Resorts Advantage June 2006 - April 2007
Skills
Customer Service, Hotels, Event Planning, Travel Planning, Teamwork, Tourism, Microsoft Office, Negotiation, Workshop Facilitation, Project Planning, Strategic Planning, Microsoft Excel, PowerPoint, Business Travel, Transportation, Sales
Education
Florida Atlantic University 2011 — 2014
Bachelor's Degree, Urban and Regional Planning
Johnson & Wales University-Florida 2002 — 2006
Vencore Inc. (formerly known as The SI Organization) January 2011 - Present
American Express Business Travel March 2010 - January 2011
Coldwell Banker Hearthside Realtors August 2009 - March 2010
ITandT Business Travel Solutions May 2003 - October 2008
World Travel, Inc October 2000 - May 2003
Sampson Travel (now Travizon) September 1999 - June 2000
Carlson Wagonlit Travel August 1997 - August 1999
Wright Travel December 1996 - August 1997
Travel Incorporated May 1993 - December 1996
Carlson Wagonlit Travel 1987 - 1990
Skills
Travel Management, Sales, New Business Development, Management, Contract Negotiation, Recruiting, Account Management, Business Development, Sourcing, Training, Human Resources, Employee Relations, Customer Service, Budgets, Negotiation, Start-ups, Program Management, CRM, Sales Management
Education
Florida Atlantic University 1992 — 1996
BS, Business AdministrationMarketing
Deem Inc. 2012 - Present
American Express Business Travel 1993 - 2012
Retek 2000 - 2001
WAM!NET 1999 - 2000
Business Incentives 1988 - 1993
Skills
Contract Negotiation, Global Strategy, Customer Retention, Client Services, Salesforce.com, Global Management, Global Sourcing, CRM, Project Management, Cross-functional Team..., Account Management, Strategic Partnerships, Strategy, Presentation Development, Vendor Management, Process Improvement, Pricing, Business Strategy, Selling, Sales Process, Relationship Management, Business Travel, Customer Acquisition, SaaS, Leadership, Financial Services, Product Management, B2B, Lead Generation, Online Travel, Analytics, Competitive Analysis, Contract Negotiations, Procurement Contracts, Risk Management, Global Travel Management, Global Business Planning, Communication, Customer Engagement, Process Management, Global Account..., KPI implementation, Sales, Management, E-commerce, Cloud Computing, Business Development, Travel Management, New Business Development
Education
University of Minnesota-Twin Cities 1988 — 1992
Art/Art Studies, General
Dakota County Technical College 1988 — 1989
Associate's Degree, Tourism and Travel Services Management, 4.0
College of St. Catherine 1987 — 1988
Art/Art Studies, General
MasterCard November 2013 - Present
Kiwi Collection February 2011 - November 2013
American Express July 2007 - April 2010
American Express August 2003 - July 2007
American Express December 2001 - July 2003
American Express October 2000 - December 2001
American Express Business Travel March 1999 - October 2000
Skills
Digital Marketing, Traditional Media, Social Media, Luxury Lifestyle, Marketing Communications, Public Relations, Social Media Marketing, Marketing, Financial Services, Luxury, Loyalty Marketing, Partnership Marketing, Customer Acquisition, Loyalty Programs, Consumer Marketing, Management, Online Advertising, Sales, Hotels, Product Marketing, Competitive Analysis, Strategic Partnerships, Tourism
Education
Fordham Gabelli School of Business 1992 — 1996
MBA, Marketing
Siena College 1985 — 1989
BS, Marketing
Cornell University
Certificate in Hospitality Management
Maricopa County January 2008 - Present
American Express Business Travel October 2005 - January 2008
Jackson Hewitt Tax Service January 2003 January 2004 - April 2006
Chase Bank August 2004 - February 2006
The Cara Program March 2004 - June 2004
Boise Cascade Office Products March 1997 - April 2000
Interim Technology February 1997 - March 1997
G August 1996 - February 1997
Kelly Technical Services February 1996 - February 1997
Gulf Refinery June 1996 - August 1996
Education
Florida Agricultural and Mechanical University 1989 — 1990
Business Administration
Catapult Inc
Devry Institute of Technology
Florida A&M University
Mt. Horeb School District September 2013 - Present
South Madison Coalition of the Elderly January 1996 - February 1997
American Express Business Travel July 1991 - May 1994
Elm Grove Travel July 1987 - July 1991
Universal Travel and Tours October 1986 - July 1987
Community Travel Agency February 1983 - October 1986
Skills
Management, Customer Service, Travel Management, Nonprofits, Volunteer Management, Business Travel, Leisure Travel, Customer Retention, Library, Business Communications, Human Services, Customer Satisfaction, Event Planning, Microsoft Office, Team Building, Leadership, Training, Event Management, Microsoft Excel, Strategic Planning, Travel Planning, Non-profit Management, Volunteer Training, Customer Service..., Customer Service..., Customer Service..., Small Office Operations, PARS, APOLLO, SABRE, Complaint Resolution, Non-profit Boards, Newsletters, Feature Writing, Sales
Education
Concordia University-Wisconsin 1989 — 1991
Bachelor of Arts (BA), Business Management and Communications
Gateway Technical College 1981 — 1982
Diploma, Travel Agent
American Express Business Travel October 2014 - Present
American Express Business Travel February 2012 - April 2014
American Express Business Travel September 2007 - February 2010
American Express Business Travel January 2003 - October 2007
Skills
Business Travel, Travel Management, Travel Technology, Online Travel, Sabre, Global Business..., Apollo GDS, Worldspan, Concur, GetThere, Rearden Commerce, Tourism, Team Leadership, Account Management, Galileo, Process Improvement, Relationship Management, CRM, Customer Service, Call Centers, Change Management, Strategic Partnerships, Ticketing, Apollo, Airlines, Leisure Travel, Team Management, Amadeus, E-commerce, Customer Retention, Salesforce.com, Vendor Management, B2B, Loyalty Programs, Customer Experience, Customer Satisfaction, Leadership, Contract Negotiation, Analytics, Business Analysis, Strategy
Education
Florida International University
Bachelor of Business Administration (B.B.A.)
Laguardia Community College
Associate of Science (A.S.)
Caremark Specialty Pharmacy November 2013 - Present
II-VI Incorporated January 2013 - September 2013
Kanawha County Public Schools June 2011 - October 2012
U.S. Census Bureau -- Census Coverage Management May 2010 - August 2010
Education Management Corporation December 2007 - August 2009
Loudoun County Public Schools September 2006 - December 2007
Western Pennsylvania Cyber Charter Schools October 2005 - June 2006
Good Works January 1997 - September 2004
American Express Business Travel February 1986 - June 2004
Skills
Microsoft Office, Teaching, Management, Educational Leadership, Market Research, Curriculum Design, Tutoring, Public Speaking, Staff Development, Community Outreach, Research, Non-profits, Volunteer Management, Instructional Design, Higher Education, Policy, Fundraising, Coaching, Training, Event Planning, Government, Program Management, Leadership Development
Education
Duquesne University 2002 — 2004
Bachelor of Science (B.S.), Communication and Professional Leadership
Duquesne University 2002 — 2004
Master of Science (M.S.), Elementary Education and Teaching
Robert Morris University 1986 — 1993
Associate of Science (A.S.), Business Administration and Management, General
American Express Business Travel March 2013 - Present
BCD Travel March 2012 - March 2013
Marriott International 1999 - 2004
Skills
Outlook, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Office Management, Budgets, Microsoft Word, Event Management, Administrative..., Management, Leadership, Sales Operations, Access, Teamwork, Strategic Planning, Business Strategy, Project Management, Finance, Team Building, Team Management, Client Relations Skills, Business Travel, Travel Management, QuickBooks, Sabre, Marketing, System 21, Quality Control, Executive Coaching, Bookkeeping, Hotel Booking, Legal Compliance, Negotiating Fees, Client Development, Up-selling, Airlines, Airports, Flights, Apollo GDS, Hotels, Experienced Traveler, International Traveler, Customer Retention
Education
Kean University 2004 — 2007
B.A., Finance
Fashion Institute of Technology 2002 — 2004
Associate's Degree, Advertising and Marketing, 3.98
DeVry University 1998 — 2000
A.S., Business Information Systems
Carlson Wagonlit Travel July 2014 - Present
Carlson Wagonlit Travel January 2012 - Present
American Express Business Travel 2009 - 2010
Education
El Paso Community College 1991 — 1994
Certificate of Completion, Tourism and Travel Services Management
Biomet 3i June 2010 - August 2012
Honeywell Analytics June 2003 - January 2008
Blue Dot Services, Division of Northwestern Energy October 2000 - May 2002
Interim Healthcare January 1998 - October 2000
Beckman Coulter 1994 - 1997
CareerWorks, Inc. 1991 - 1994
American Express Business Travel 1989 - 1991
Racal Datacom 1974 - 1989
Skills
Talent Acquisition, Talent Management, Employee Relations, Recruiting, Succession Planning, Performance Management, Organizational..., Onboarding, Human Resources, Deferred Compensation, Personnel Management, Leadership, New Hire Orientations, People Skills, Temporary Placement, Leadership Development, HRIS, Training
Education
Florida International University 1975 — 1978
BA, Psychology and Business
Liberty Mutual Insurance June 2013 - Present
Liberty Mutual June 2011 - May 2013
Concrete Systems, Inc. January 2002 - June 2011
THINQ Learning Solutions May 2000 - October 2001
American Express Business Travel January 1993 - May 2000
Meijer 1989 - 1990
Skills
SDLC, Visio, Requirements Gathering, Salesforce.com, SQL, Microsoft SQL Server, Visual Basic, DB2, User Acceptance Testing, Crystal Reports, XML, .NET, Software Development, PL/SQL, Databases, SSRS, Business Analysis, Requirements Analysis, Data Modeling, Software Project...
Education
Ferris State University
B.S., Computer Information Systems
Hamilton Retail April 2014 - August 2015
Crew2 October 2013 - April 2014
Masco Cabinetry June 2011 - June 2013
Czarnowski Display October 2010 - June 2011
Independent Exhibit Services August 2008 - September 2010
Space Care Interiors October 2007 - August 2008
IKEA Group June 2007 - October 2007
American Express Business Travel October 1992 - October 2007
Skills
Interior Design, Furniture, Space-planning, Concept Development, SketchUp, Adobe Creative Suite, AutoCAD, Microsoft Office, Brand Development, Project Management, Trade Shows, Advertising, Microsoft Excel, PowerPoint, Product Development, Customer Service, Event Planning, Retail, Management, Sales, Merchandising, Interior Architecture, Space planning
Education
Eastern Michigan University 2003 — 2007
BS, Interior Design
Schoolcraft College 1993 — 2003
AA, Liberal Arts
DDB July 2013 - Present
DDB Chicago 2009 - July 2013
DDB Chicago 2005 - 2008
DDB Chicago 2000 - 2005
Ryan Partnership 1998 - 2000
J. Brown & Associates 1995 - 1998
American Express Business Travel 1994 - 1995
Rosenbluth International 1992 - 1994
Skills
Creative Direction, Strategy, Communications Planning, Marketing Communications, Integrated Marketing, Product Development, Creative Strategy, Management, Digital Marketing, FMCG, Brand Management, Direct Marketing, Digital Media, Copywriting, Digital Strategy, B2B, Brand Development, Interactive Advertising, Outdoor Advertising, Media Planning, New Media, Marketing Management, Corporate Communications, Business Strategy, Corporate Branding, Brand Architecture, Market Research, Advertising, Customer Insight, Social Media, Marketing Strategy, Marketing, Interactive Marketing, Direct Mail, Mobile Marketing, Social Media Marketing, Media Buying, Relationship Marketing, Online Marketing, Email Marketing, Marketing Research, Market Planning, Brand Awareness, Leadership
Education
DePaul University
B.S., Marketing
Northside ISD September 2008 - Present
Career Quest 2007 - 2008
TQ3Navigant May 2005 - November 2006
American Express Business Travel November 2002 - November 2004
Sabre Holdings August 1998 - November 2002
Education
Northwest Vista College 2006 — 2007
Teacher Certification
Fisk University 1992 — 1996
BA, Biology
American Express Global Business Travel August 2014 - Present
American Express Business Travel August 2009 - Present
American Express Technologies 1997 - August 2009
American Express Business Travel July 2005 - January 2007
Powersoft Consulting January 2002 - July 2005
ProLogic Consulting July 1997 - July 2001
Amadeus October 1989 - July 1997
My Travel Agency and Tours May 1985 - October 1989
Skills
Business Analysis, Process Improvement, SDLC, Project Management, Management, Team Building, Vendor Management, Business Process..., Requirements Analysis, Program Management, Project Portfolio..., Change Management, Leadership, Software Project..., Business Process, PMP, Visio, PMO, Budgets, IT Strategy, MS Project, Business Intelligence, Cross-functional Team..., Project Delivery, Requirements Gathering, Strategy, Team Management, Software Documentation, Analysis, Business Transformation, Outsourcing, Team Leadership, Project Planning, Integration, CRM
Education
Florida International University 1982 — 1984
B.S., Hospitality Management - Tourism and Travel Management
Universidad Ricardo Palma 1977 — 1979
Architecture
University of Kansas 1976 — 1977
Architecture and Urban Design
Cokegio Franklin Delano Roosevelt 1970 — 1976
High School
Travelink, American Express Travel June 2014 - Present
Independent Healthcare August 2013 - May 2014
Microsoft Travel by Amex February 2010 - August 2013
BCD Travel August 2004 - November 2006
American Express Business travel August 1989 - August 2006
Nashville Cares March 2003 - August 2004
Skills
Excel, Microsoft Office, Contract Negotiation, Tourism, Teamwork, Microsoft Excel, Event Planning, Nonprofits, Event Management, Program Management, Management, Team Building, Leadership, Negotiation, Customer Service, Time Management, Public Speaking, Sales, Marketing, Account Management, Sales Management, Hospitality, Customer Satisfaction, Marketing Strategy, Public Relations, Strategic Planning, Marketing Communications, Social Media, Social Media Marketing, Integrated Marketing, Training, Social Networking, Advertising, Trade Shows, Travel Management, Business Travel
Education
Columbia School of Broadcasting 1984 — 1985
basic, copy writing, broadcasting
Texas A&M University 1982 — 1983
EMT, Texas EMS Certification -Urgent care Medicine
Dekalb Community College 1981 — 1982
GA. board licensed cosmetician, Core Curriculum, Cosmetology
American Express Business Travel August 2009 - Present
American Express January 2004 - August 2009
Rosenbluth International 1996 - 2004
Primestar 1994 - 1996
Thomas Jefferson University 1991 - 1994
Skills
Travel Management, Online Travel, Travel Technology, Strategic Partnerships, Business Travel, Vendor Management, Business Intelligence, Cross-functional Team..., Change Management, Business Strategy, Amadeus, Marketing, E-commerce, Account Management, Salesforce.com, Thought Leadership, Re-engineering, Management, International Sales, Relationship Management, Sabre, Product Management, Team Management, Program Management, Operations Management, IT Strategy, Pricing Strategy, Revenue Analysis, Credit Cards, Business Process..., Competitive Analysis, Call Centers, Business Analysis, Key Account Management, Tourism, New Business Development, Incentives, CRM, Business Development, RFP, Customer Experience, B2B, Sales Management, Expense Management, Airlines, Contract Negotiation, Customer Satisfaction, Ticketing, Pricing, Leisure Travel
Education
Eastern University 1998 — 2001
Avis Budget Group February 2008 - Present
American Express 1989 - 2002
American Express Business Travel 1989 - 2001
Skills
Change Management, B2B, Online Travel, Account Management, Salesforce.com, Sales Process, Sales Management, Travel Management, Pricing, New Business Development, Strategic Planning, Business Travel, Contract Negotiation, Sabre, Marketing Strategy, Strategic Partnerships, Customer Satisfaction, Negotiation, Forecasting, Sales Presentations, Selling, Key Account Management, Sales, Competitive Analysis, International Sales, Building Relationships, Business Development, Business Planning, CRM, Car Rental, Cold Calling, Customer Retention, Direct Sales, E-commerce, Management, Operations Management, P&L Management, Pricing Strategy, Sales Operations, Solution Selling, Strategy, Team Building, Travel Technology, Cross-functional Team...
Education
Endicott College 1981 — 1983
Audible, Inc. December 2014 - Present
ActiveHealth Management June 2014 - December 2014
Wolters Kluwer August 2011 - June 2014
American Express - Business Travel October 2010 - July 2011
American Express June 2007 - October 2010
American Express April 2006 - June 2007
Liquidafrica.com January 2003 - February 2006
Skills
Corporate Finance, Mergers, Forecasting, Salesforce.com, Partnerships, Sales Operations, Pricing, Pricing Optimization, Pricing Strategy, Strategy, Business Development, Start-ups, Business Analysis, Management, B2B
Education
HEC Paris 2000 — 2001
Mastere Specialise, Strategic Management
Ecole nationale supérieure des Mines de Saint-Etienne 1997 — 2000
Master's degree, Project Management
Lockheed Martin January 2001 - Present
American Express Travel 1989 - 2001
American Express Business Travel October 1989 - November 2000
Education
Dallas Baptist University 2005 — 2008
MBA, INTERNATIONAL BUSINESS
Dallas Baptist University 2000 — 2004
BBA, Business Administration
American Express Business Travel February 2011 - Present
GTECH November 2009 - February 2011
Providence Marriott September 2008 - May 2009
ADC of Norton March 2007 - August 2008
American Express Corporate Services February 1994 - March 2007
Around The Globe Travel May 1990 - February 1994
Skills
Travel Management, Hotels, Event Management, Hospitality, Event Planning, Trade Shows, Meeting Planning, Customer Service, Account Management, Marketing, Sales, Contract Negotiation, Microsoft Office, Management, Hospitality Management, Business Travel
Education
Dean College 1988 — 1990
Associate's, Travel and Tourism
North Attleboro High School 1984 — 1988
Diploma
American Express Business Travel July 2012 - Present
American Express Business Travel July 2010 - Present
Gexel Telecommunications April 2010 - July 2010
Insight September 2008 - April 2009
Insight June 2007 - July 2008
Skills
Sales, Account Management, Direct Sales, Solution Selling, B2B, Customer Service, Sales Process, Sabre, Apollo GDS
Education
Concordia University
Political Science
ABAC CONSULTING, PC January 1998 - Present
Lord Corporation 2008 - 2009
OPTEUM, INC. 2005 - 2007
Georgia Pacific Corporation 2005 - 2006
Cox Enterprises 1999 - 2005
PIZZA HUT - INDIA 1993 - 1996
American Express Business Travel 1991 - 1996
AMEX 1991 - 1996
Skills
FCA, CPA, CIA, Auditing, Internal Audit, Internal Controls, Sarbanes-Oxley Act, Tax, Financial Reporting, Sarbanes-Oxley, US GAAP, Financial Accounting, Accounting, Enterprise Risk..., Budgets, Managerial Finance, Cost Accounting, Due Diligence, Mergers & Acquisitions, Financial Analysis, Start-ups, Executive Management, Corporate Finance, Strategic Financial..., Financial Modeling, Restructuring, Cash Flow, Business Process..., Finance, Financial Audits
Education
C.P.A. 1998 — 1998
CPA, ACCOUNTING AND AUDIT
INSTITUTE OF CHARTERED ACCOUNTANTS 1985 — 1988
F.C.A., accounting
Delhi University 1980 — 1983
ACCOUNTING & BUSINESS MANAGEMENT
FRANK ANTHONY PUBLIC SCHOOL
American Express March 2014 - Present
American Express Global Prepaid November 2011 - Present
American Express Business Travel January 2008 - November 2011
CITIGROUP DINERS CLUB January 2005 - January 2008
NECHO, headquartered January 2004 - August 2004
Bank of Montreal January 2002 - January 2004
LEDGENT, headquartered October 2000 - October 2001
BUYWISE CLASSIFIED January 1998 - January 2000
American Express January 1988 - December 1993
American Express January 1983 - January 1988
Skills
Cards, B2B, Payments, Prepaid Cards, New Business Development, Sales Management, Credit Cards, Consultative Selling, Contract Negotiations, Negotiation, Debit Cards, Selling, Start-ups, Business Development, Strategic Partnerships, Management, Sales, Payment Systems, Relationship Management, Strategy, Contract Negotiation, Product Management
Education
Fairfield University 1971 — 1975
BA, Psychology
Comcast Cable July 2013 - Present
Dish Network July 2006 - April 2013
American Express Business Travel October 2000 - July 2006
Skills
Call Center, Vendor Management, Process Improvement, Customer Experience, Performance Management, Customer Satisfaction, Team Building, Operations Management, Training, Change Management, Customer Service, Metrics, Call Centers, Team Leadership, Recruiting, Telecommunications, Customer Retention, Outsourcing
Education
Davenport University 1998 — 2002
Management, Business Administration and Management, General
American Express Business Travel January 2005 - Present
Skills
Business Travel, Travel Management, Sabre, Tourism, Leisure Travel, Online Travel, Customer Satisfaction, Galileo, Travel Technology, Ticketing, Amadeus, Travel Planning, Apollo, Leisure
Education
Delhi University 1984 — 1987
American Express March 2013 - Present
American Express February 2013 - Present
American Express Business Travel 2009 - March 2013
Sun Microsystems May 2005 - May 2009
Sun Microsystems September 2002 - May 2005
Sun Microsystems February 2000 - September 2002
AT&T February 1999 - February 2000
Entex Information Systems 1996 - 1999
Skills
New Business Development, Sales Process, Channel, Territory, Consultative Selling, Negotiation, Customer Relations, Channel Partners, Sales Management, Customer Service, Sales Operations, Strategic Sales, Selling, Strategy, Strategic Account..., Competitive Analysis, Direct Sales, Marketing, CRM, Leadership, SaaS, Salesforce.com, Management, Strategic Partnerships, Business Development, Lead Generation, Managed Services, B2B, Contract Negotiation, Sales, Account Management, Key Account Management, Solution Selling, Product Marketing, Strategic Planning, Recruiting, Partner Management, Business Strategy, Outsourcing, Customer Satisfaction, Cross-functional Team..., Business Alliances, Product Management, Pricing, Enterprise Software, Cold Calling, Customer Retention, Sales Presentations, Relationship Management, Customer Acquisition
Education
DePaul University 1987 — 1991
BS/BA, Marketing/ management
Fayetteville High School
University of Arkansas
American Express January 2014 - Present
American Express Business Travel January 2001 - December 2013
American Express Business Travel 1999 - 2001
Skills
Strategic Partnerships, Contract Negotiation, New Business Development, Account Management, Negotiation, Sales Management, Salesforce.com, Business Planning, Business Development, Project Management, Strategic Planning, Sales, CRM, B2B, Strategy, Management
Education
Davenport University-Eastern Region
BBA, Business Management, Public Relations
Edsel Ford High School
Henry Ford Community College
Associate, Business
CAT Solutions LLC January 2000 - May 2007
American Express Business Travel March 1997 - December 1998
Greaves Travels January 1996 - January 1997
The Claridges Group of Hotels March 1993 - April 1995
Skills
Human Resources, Leadership, Business Analysis, Sales, Event Management
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Human Resources Management and Services, GPA 3.93
Bhartiya Vidya Bhawan 1991 — 1992
Post Graduate degree in international Trade, International Trade and Export managment
Institute of Management Sciences and Productivity Research 1989 — 1991
Master of Business Administration (M.B.A.), Marketing, GPA 3.97
Delhi University 1986 — 1989
Bachelors in economics, Economics
ST. Thomas Higher Secondary School 1984 — 1986
High School, Economics
Dexcel Pharma May 2011 - Present
Novartis April 2008 - August 2010
Pfizer May 2007 - February 2008
Running Room Canada May 2003 - December 2005
American Express Business Travel November 1995 - June 1998
Skills
Strategy, Cross-functional Team..., Marketing Strategy, Analytics, Market Research, Management, Marketing, Forecasting, Business Intelligence
Education
McGill University 2005 — 2007
Master of Business Administration (MBA), Marketing
Concordia University 1999 — 2003
BA, Human Relations
Hebrew Academy
Hebrew Academy
JPMorgan Chase 2013 - Present
JPMorgan Chase 2012 - 2013
American Express 2008 - 2012
American Express 2006 - 2008
American Express Business Travel 2005 - 2006
American Express 2003 - 2004
McKinsey & Company 2000 - 2003
MBA Program at Tuck School of Business at Dartmouth 1998 - 2000
PressCorps 1996 - 1998
Penguin Group USA 1995 - 1996
Skills
Cross-functional Team..., Customer Acquisition, Analytics, New Business Development, Relationship Management, Product Development, Product Marketing, Financial Modeling, Credit Cards, Management Consulting, Financial Services, Corporate Development, Market Research, Financial Analysis, Marketing, Program Management, Start-ups, Payments, Mergers, Customer Experience, Strategic Partnerships, Strategy, Management, Leadership, Product Management, CRM, Business Strategy, Strategic Planning, Consulting, Marketing Strategy, Portfolio Management
Education
The Tuck School of Business at Dartmouth 1998 — 2000
MBA, General Management
Cornell University 1981 — 1985
BS, Biology, General
Ridgewood High School
American Express Global Business Travel October 2010 - Present
American Express Business Travel May 2005 - October 2010
Navigant International January 2003 - May 2005
American Express Business Travel February 1994 - December 2002
Skills
Business Travel, Sabre
Education
Eastern Michigan University 2005 — 2008
MBA
Eastern Michigan University 1990 — 1994
BS, Travel and Tourism
Bain & company August 1989 - Present
Bain & Company August 1988 - August 1989
American Express Business Travel December 1987 - August 1988
Skills
Business Travel, Travel Management, Business Development, Training, Strategy, Hotels, Business Strategy, Strategic Planning, Negotiation, Contract Negotiation, Marketing Strategy, Airlines
Education
Endicott College 1978 — 1980
Associates Degree, Hotel, Motel Management and Travel and Tourism
Fidelity Investments December 2005 - Present
American Express Business Travel October 1997 - December 2005
Skills
Web Design, Microsoft Office, FrontPage, Dreamweaver
Education
Plymouth State University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.77
Excelsior College 2001 — 2004
Bachelor of Science, Computer Information Systems, 3.82
Expedia August 2007 - Present
Egencia 2004 - 2007
Expedia Corporate Travel 2001 - 2004
American Express Business Travel October 1997 - June 2000
Carlson Wagonlit Travel November 1997 - June 1998
Skills
Travel Technology, Sabre, Online Travel, Call Centers, Business Travel, Leisure Travel, Amadeus, Travel Management, Tourism, Revenue Analysis, Pricing, Airlines, Analysis, E-commerce
Education
Cypress College 1978 — 1980
AA, Buseinss
Travel Placement Service Inc. April 1992 - Present
American Express Business Travel January 1980 - January 1991
Education
El Camino College
AA, Business
American Express Global Business Travel 2002 - Present
American Express Business Travel 1997 - 2002
American Express Business Travel 1993 - 1997
Travelong October 1989 - July 1993
Skills
Strategic Planning, Process Improvement, Microsoft Excel, Budgets, Customer Service, Business Analysis, Project Management, Change Management, Microsoft Office, Account Management, Vendor Management, Ticketing, Salesforce.com, Forecasting, Hospitality, New Business Development, Business Development, Operations Management, Team Leadership, Event Management, Sales, Customer Satisfaction, Sales Management, Travel Management, Business Process..., Sabre, Coaching, Business Travel, Tourism, Program Management, Management, Marketing, Market Research, Project Planning, Negotiation, Contract Negotiation, Call Centers, CRM, Leadership, Recruiting, Strategy, Training, Teamwork, Business Strategy, Team Management, Online Travel, Analysis, Team Building, Marketing Strategy, Business Planning
Education
Drew University 1977 — 1988
BA, Theatre
HelmsBriscoe February 2001 - Present
McGettigan Partners February 2000 - February 2001
American Express Business Travel September 1997 - February 2000
A.T. Kearney September 1987 - September 1997
Skills
Hotels, Event Management, Meeting Planning, Leadership, Contract Negotiation, Event Planning, Hospitality Industry, Organizing Meetings
Education
Eastern Illinois University 1983 — 1987
BA, Communications, PR
HighPoint Global August 2013 - Present
American Express 2012 - 2013
American Express Business Travel March 2010 - August 2012
HSBC Card Services January 2005 - January 2009
HSBC 2005 - 2009
Metris Companies 1997 - 2009
Metris Companies 1997 - 2005
Chevy Chase Bank January 1993 - January 1997
Chevy Chase Bank 1994 - 1997
Skills
Strategy, Call Centers, Analytics, Project Management, Program Management, Customer Service, Analysis, Leadership, Process Improvement, Operations Management, Customer Satisfaction, Management, Employee Engagement, Credit Cards, Training, Vendor Management, Performance Management, Financial Risk, Sales, Customer Experience, Business Analysis, Change Management, Business Process..., Business Transformation, Risk Management, Outsourcing, Banking, Cross-functional Team..., CRM, Team Management, Executive Management, Project Portfolio..., Business Planning, Business Process, Team Leadership, Customer Retention, Management Consulting, Product Management, Coaching, SDLC, Business Development, Forecasting, Strategic Planning, Team Building, Quality Assurance, Financial Services, Business Strategy, Data Analysis, Business Intelligence
Education
Fairmont State University 1984 — 1988
BS
American Express Business Travel May 2011 - January 2012
American Express Business Travel December 2009 - May 2011
American Express Business Travel January 2006 - October 2008
American Express Business Travel 2003 - 2006
Cendant 2002 - 2003
American Express Business Travel 1996 - 2001
American Express Business Travel 1991 - 2001
American Express Business Travel 1984 - 1991
Skills
Travel Management, Customer Service, Customer Relations, Account Management, Customer Satisfaction, Sales Management, Call Center, Forecasting, Excel, Microsoft Office, Problem Solving, Coaching, Strategic Planning, Word, Consultative Selling, Microsoft Excel, Microsoft Word, Change Management, Analysis, Quality Assurance, Call Centers, Project Planning, Business Analysis, Sabre, Process Improvement, Leadership, PowerPoint, Team Management, Program Management, Management, Team Leadership, Training, Salesforce.com, Selling, Vendor Management, Business Strategy, Online Travel, Business Process..., CRM, Team Building, Business Planning, Access, Customer Experience, Pricing, Sales, Business Travel, Project Management, Business Development, Operations Management
Education
Fairleigh Dickinson University 1977 — 1980
BS, Recreation and Leisure Services
American Express Business Travel Regional Business PartnerAstraZeneca2012 - Present
American Express 2009 - Present
Rosenbluth International 1996 - 2004
Skills
Travel Management, Account Management, Business Travel, Strategic Planning, New Business Development, Tourism, Online Travel, Travel Technology, Leisure Travel, Customer Service, Hospitality, Contract Negotiation, Sabre, Hotels
Education
Emmanuel College 1974 — 1978
BA, French Language and Literature
American Express Business Travel ProcessorTown & Country TitleApril 2011 - Present
Broward County January 2006 - August 2007
South Florida Vision Center January 2005 - December 2005
Skills
Time Management, Management, Human Resources
Education
New York Institute of Technology 2007 — 2009
M.B.A., International Business
Florida International University - College of Business 2004 — 2007
B.A., Management
Fifth Third Bank April 2014 - Present
Fifth Third Bank 2005 - Present
American Express Business Travel 1995 - December 2004
Skills
Employee Relations, Talent Management, Employee Engagement, Performance Management, Onboarding, Workforce Planning, Human Resources, HR Policies, Coaching, HR Consulting, Organizational Design, Change Management
Education
Eastern Connecticut State University
University of Phoenix
BSBA
Ovation Corporate Travel June 2013 - Present
American Express Travel March 2010 - June 2013
American Express Business Travel 2000 - February 2010
Thomas Cook 1989 - 1994
Skills
Call Center, Customer Experience, Business Travel, Sabre, Travel Management, Customer Satisfaction, Business Transformation, Innovation, Leadership, Problem Solving, Process Improvement, Call Centers, Change Management, Vendor Management, Strategy, Team Management, Team Leadership, Project Management, Management, Business Analysis, Customer Retention, Performance Management, Employee Engagement, Strategic Partnerships, Service Delivery, Relationship Management, Operations Management, Six Sigma, Business Planning, Cross-functional Team..., Strategic Planning, Account Management, Business Process..., Training, Team Building, Sales Management, Coaching, Business Development, Travel Technology, Program Management, Customer Service, Online Travel
Education
Northeastern University 1977 — 1979
B.S, Education
Endicott College 1975 — 1977
AS, Recreation Education
Waldorf Astoria Hotel October 2009 - Present
American Express Business Travel January 2006 - May 2009
The Mark Travel Corporation June 1998 - August 2005
Skills
Hotels, Hospitality, Tourism, Pre-opening, Catering, Meeting Planning, Hotel Booking, Sales, Delphi, Social Media, Social Networking, Hospitality Industry, Event Management, Event Planning, Customer Service, Marketing, Food
Education
Concordia University-Wisconsin
Business Management and Communications
American Express Business Travel January 2007 - April 2009
Edcor Data Services July 2003 - June 2006
AATC Travel August 1994 - July 2003
Education
Michigan State University 1991 — 1993
Bachelors, Anthropology
Delta College 1989 — 1991
Associates, English
Champlain College January 2012 - Present
Air Canada October 2009 - January 2012
Champlain College August 2009 - December 2009
American Express Business Travel November 2006 - July 2009
Bell September 2005 - November 2006
Commission scolaire de Montréal October 2004 - June 2005
DELTA AIRLINES July 2003 - July 2004
Air Canada March 2001 - February 2003
Air Canada July 2000 - February 2001
Commission scolaire de Montréal September 1999 - July 2000
Skills
Coaching, Customer Service, Management, Team Building, French, Team Leadership, Spanish, Training, Call Centers, Employee Training, Program Management, Teamwork, Process Improvement, Customer Satisfaction, Fundraising, Sales, English, Teaching
Education
University of Sherbrooke 2012 — 2017
Masters of Education (in progress)
Concordia University 1995 — 1998
Bachelor of Education, TESL - Teaching English as a Second Language
American Express Business Travel March 2010 - Present
Delta Air Lines October 2005 - August 2009
American Airlines July 1989 - January 2003
Skills
Travel force, MIS, Microsoft Office, Excel, Medallia, PowerPoint, Sabre, Global Max, Outlook, Arc compass, Accounting, Microsoft Excel, Management, Sales, Customer Satisfaction, Customer Service, Operations Management, Call Centers, Process Improvement, Coaching, Account Management, Travel Management
Education
DeVry University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5
Amityville High Schhol 1980 — 1983
Regents Diploma, General Studies
American Express Business Travel January 2004 - Present
American Express 2003 - Present
Total Travel Management 1983 - 2003
Total Travel Management/GET 1983 - 2003
Braniff Air Freight & Braniff Transport 1978 - 1979
Skills
Travel Management, Customer Relations, Customer Service, Contract Negotiations, Strategic Planning, Customer Satisfaction, Performance Measurement, Business Development, B2B, Team Building, Account Management, Negotiation, Business Travel, Event Management, Contract Negotiation, New Business Development, Sales Management, Process Improvement, Marketing Strategy, Hospitality, Pricing, Budgets, Travel Technology, Salesforce.com, Call Centers, Operations Management, Sabre, Tourism, Hotels, Apollo, Leadership, Cruises, Online Travel, Leisure Travel, Yield Management, Sales, CRM, Management, Training, Strategic Partnerships, Amadeus, Leisure, Ticketing, Revenue Analysis, Competitive Analysis, E-commerce, Meeting Planning, Airlines, Customer Experience, Trade Shows
Education
Henry Ford Community College 1996 — 1997
Eastern Michigan University 1977 — 1979
American Express Business Travel 2001 - Present
Shadetree Mechanics 1995 - Present
Vreeland Travel 1998 - 2000
Skills
Business Travel, Booking Systems, Online Travel, Tourism, Ticketing, Incentives, Customer Service, Travel Management, Account Management, Cruises, Leisure Travel, Adventure Travel, Travel Planning, Car Rental, Sabre, International Travel, Travel Insurance, Reservation, Airline Ticketing, Incentive Travel, Travel Technology, Vacation, Leisure, Apollo, Hotel Booking, Tour Operators, Travel Agency, Hotels, Hospitality, Galileo, Amadeus, Airline Reservations, Weddings, Tour Management, Corporate Events, Travel Writing, Amadeus GDS, Google Groups, GDS, Honeymoons, Apollo GDS, Studio Recording, Airlines, Lead Vocalist, Drummer, Singer-songwriter, Percussion Performance, Percussion
Education
Northwestern Military and Naval Academy 1969 — 1972
DePauw University
Reverse Mortgage Funding, LLC August 2014 - Present
Merrimack Mortgage Company, Inc. November 2011 - August 2014
Wells Fargo Home Mortgage 2001 - 2011
American Express Business Travel June 1996 - December 2001
Skills
Reverse Mortgages, Refinance, Loans, Loan Origination, Mortgage Lending, FHA financing, VA loans, Residential Mortgages, USDA, FHA, Credit, Government Loans, Mortgage Banking, Construction Loans, Certified Mortgage..., Mortgage Underwriting, Mortgage Marketing, Banking, Home Equity Lines of..., Home Equity Loans, Home Equity, Loss Mitigation, Referrals, Underwriting, Commercial Mortgages, Debt Consolidation, VA Loans, Non-Conforming, Credit Analysis, Consumer Lending, Commercial Lending, First Time Home Buyers, FHA Financing, Investment Properties, Real Estate Financing, Loan Servicing
Education
Endicott College 1981 — 1983
Associate of Science
American Express Business Travel February 1996 - Present
Reliable Travel January 1986 - February 1996
Education
Elgin Community College
Associates, Paralegal
GreenPages Technology Solutions February 2015 - Present
GreenPages Technology Solutions May 2006 - February 2015
American Express Business Travel October 2005 - January 2006
Hideaways International May 2004 - October 2005
American Express Business Travel October 2000 - September 2003
Education
Dean College 1988 — 1990
Associate of Science (AS), Tourism and Travel Services Management
Orbitz for Business/Serco April 2004 - Present
American Express Business Travel November 1997 - March 2003
Travel One/World Travel Partners October 1996 - October 1997
Nashville State Community College August 1994 - December 1996
Wright Travel September 1991 - October 1996
American Express Travel Services September 1990 - August 1991
Florida Express Airlines September 1984 - March 1990
Education
Embry-Riddle Aeronautical University 1980 — 1984
B.S. Aviation Management, Air Transport
CAE January 2006 - Present
American Express Business Travel November 1993 - December 2005
Wardair / Canadian Airlines August 1981 - May 1993
Skills
Business Travel, Travel Management, Account Management, Airlines, Contract Negotiation, Expense Management, Aviation, New Business Development, Commercial Aviation, Negotiation, Operations Management, Pricing, Aircraft, Aerospace, Management, Leadership, Team Leadership
Education
National Business Travel Association Canada 2008 — 2008
CTE, Corporate Travel and Expense Management
Concordia University 1974 — 1978
Bachelor of Arts, Languages
Freelance Consulting February 2008 - Present
ACN February 2009 - August 2010
Pepsi Beverages Company June 2006 - October 2008
American Express Business Travel January 1989 - June 2006
Skills
Leadership, Management, Call Centers, Team Building, Customer Retention, Customer Experience, Customer Satisfaction, Business Process..., Vendor Management, Coaching, Customer Service, Call Center, Forecasting, Team Leadership, Performance Management, Training, Process Improvement, Analysis, Operations Management, Recruiting, Change Management, Credit Cards, Project Management, Strategy, CRM, Outsourcing, Business Analysis, Risk Management, Organizational..., Program Management, Cross-functional Team..., Business Process, Quality Assurance, Teamwork, Six Sigma, Account Management, Contract Negotiation, Team Management, Budgets, Strategic Planning, Business Development, Project Planning, Customer Relations, Leadership Development, Hiring, Problem Solving, Mentoring, Sales Management, Telecommunications, Business Planning
Education
Fayetteville State University 1984 — 1985
Travel and Transport, Inc. April 2014 - Present
Directravel May 2012 - Present
Directravel May 2012 - Present
Informed Medical Communications April 2005 - April 2012
American Express Business Travel November 1994 - April 2005
Travel Forum, Inc. May 1985 - November 1994
Skills
Customer Service, Account Management, Process Improvement, New Business Development, Program Management, Strategic Planning, Project Management, Cross-functional Team..., CRM, Leisure Travel, Team Building, Travel Management, Marketing, Management, Business Development
Education
Daemen College 1980 — 1984
Bachelor of Science (BS), Travel Management
American Express Business Travel 2008 - 2011
British Airways 2001 - 2008
Ultramar Travel Management International 2000 - 2001
American Express One (formerly Travel One) 1996 - 2000
Carlson Wagonlit Travel 1991 - 1996
British Airways 1987 - 1991
British Airways 1979 - 1987
Skills
Pricing, Travel Management
Education
University of Delhi
Bachelor Of Arts, English
American Express Business Travel November 1996 - Present
Novartis August 1991 - November 1996
Education
Fairleigh Dickinson University 1991 — 1994
MBA, Management Information System
Seton Hall University 1987 — 1991
BS, Management Information System
FOBBS LEWIS WORLD TRAVEL Senior Customer Representativr/Travel Agent CTCAAA1990 - 2013
American Express Business Travel January 2005 - June 2009
The Auto Club Group August 1987 - March 2003
Skills
Event Management, Event Planning, Customer Service, Social Media, Microsoft Office, Corporate Events, Marketing Communications, Public Relations, Marketing Strategy, Microsoft Excel, Marketing, Social Media Marketing, Budgets, PowerPoint
Education
Detroit Business Institute-Downriver
MANAGEMENT/MARKETING
Pratt Institute
FASHION DESIGN/MARKETING
Travel Solutions November 2010 - Present
American Express Business Travel March 2003 - December 2008
Skills
Customer Relations, Meeting Planning, Conferences, Event Planning, Special Events, Event Management, Customer Service, Hotels, Trade Shows, Hospitality, Corporate Events
Education
Florida Southern College
Travel Industry Fundamentals
Paragon LLSea LLC July 2011 - Present
American Express Business Travel August 1987 - March 2004
Education
Canton High School 1979 — 1983
Fisher College
Associate's Degree, Travel and Tourism
Lesley University
Bachelor's degree, Business Management
Lesley University
Master's Degree, Business Management and Technology Management
Astoria Hotel & Event Center June 2011 - Present
American Express Business Travel May 2006 - May 2009
Education
Dickinson State University 2002 — 2007
General, Graphic Design
Integra LifeSciences January 2010 - Present
Silverstone Mortgage January 2003 - November 2005
American Express Business Travel January 1998 - September 2001
Skills
Tri-Lingual, Customer Service, Cold Calling, Marketing, Sales Management, Team Building, Microsoft Office, Negotiation, New Business Development, Sales, Finance, Customer Satisfaction, Credit, Product Marketing, Cross-functional Team..., Management, Medical Devices, Product Launch, Sales Manager, Sales Operations
Education
CUNY New York City College of Technology 2001 — 2004
Bachelor of Applied Science (BASc), Hospitality Administration/Management
Laguardia Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Hospitality Administration/Management
Travel Leaders Corporate, LLC March 2014 - Present
American Express Business Travel May 2013 - December 2013
Maritz Travel Company September 2009 - May 2013
American Express Business Travel February 2006 - September 2009
American Express Business Travel October 1998 - February 2006
Travel One October 1993 - October 1998
Skills
Meeting Planning, Trade Shows, Event Management, Hospitality, Corporate Events, Hotels, Hospitality Management, Hospitality Industry, Tourism, Incentives, Financial Analysis, Business Travel, Revenue Analysis, Hotel Management
Education
Florida International University 1984 — 1986
Bachelor of Science (B.S.), Hospitality Management
University of South Florida 1982 — 1984
American Express Business Travel November 2014 - Present
American Express Global Business Travel 2014 - 2015
Maritz Travel Company June 2006 - January 2014
Maritz Travel Company August 2003 - June 2006
Maritz Travel Company April 2000 - August 2003
Skills
Incentives, Meeting Planning, Incentive Travel, Trade Shows, Corporate Events, Registration, Travel Management, Incentive Programs, Hospitality, Contract Negotiation, Event Management, Hotels, Business Travel, Strategic Sourcing, Event Planning, Budgets, Location Intelligence, Tourism, Account Management, Hospitality Industry
Education
Eastern Michigan University
Health Administration
Rochester College
Associates, Arts