American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
American Express Business Travel October 2004 - Present
American Express October 2004 - Present
Total Travel Management September 2003 - May 2004
Navigant International February 2000 - September 2003
Suburban Travel February 1996 - 2000
Odysey Travel 1994 - 1996
Skills
Airlines, Car Rental, Group Work, Corporate Events, Rooming Lists, Spreadsheets, Ground Transportation, International Travel, Domestic Travel, Passport, Business Visas, Visas, Training, Reports, Hotels, Team Building, Teamwork, Team-oriented, Customer Satisfaction, Customer Service, Bookkeeping, Saber, Sabre, Ticketing
Education
Travel Education Institue 1992 — 1993
Degree, Tourism and Travel Services
Kellogg Community College 1990 — 1991
Dental, Radiology
Battle Creek Central High School 1988 — 1991
VISTA Staffing Solutions, Inc. October 2001 - Present
American Express Business Travel 2000 - 2001
American Express Centurion Bank 1998 - 2000
The Church of Jesus Christ of Latter-day Saints February 1994 - February 1996
Skills
Leadership, Project Management, Change Management, Recruiting, Cold Calling, Applicant Tracking..., Healthcare, Hospitals, Talent Management, Talent Acquisition, Account Management, Contract Negotiation, Human Resources, Business Development, Direct Sales, Sales Operations, Technical Recruiting, Sourcing, Sales, Team Building, Strategy, Management, Team Leadership, Team Management, Customer Service, New Business Development, Process Improvement, Strategic Planning, Training, Selling, Coaching
Education
Kennesaw State University - Michael J. Coles College of Business 2007 — 2009
MBA, Business Administration
Kennesaw State University - Michael J. Coles College of Business 2008 — 2008
Certification, Six Sigma Green Belt Certified
European Finance and Accounting 1996 — 1998
Finance and Accounting, European Studies
Lea+Elliott, Inc. January 2011 - July 2014
Lea+Elliott, Inc. December 2004 - December 2010
Lea+Elliott, Inc. July 2003 - December 2010
Uniglobe Passport Travel June 2000 - May 2003
American Express Business Travel June 1998 - June 2000
Skills
Accounting, Data Entry, Management, Accounts Receivable, Budgets, Business Development, Marketing, Time Management, Proposal Writing, Project Management, Accounts Payable, Human Resources, Social Media, Event Management, Microsoft Office, Transportation, Team Building, Executive..., Office Management, Technical Writing, Editing, Microsoft Word
Education
Macalester College 1993 — 1997
BA, Dramatic Arts
Lycee d'Etat International de Ferney Voltaire 1991 — 1993
Baccalauréat, Série B (Economy)
TPG TeleManagement June 2011 - Present
American Express Business Travel September 2006 - June 2011
Omaha Steaks January 2000 - September 2006
Oriental Trading Company June 1996 - January 2000
Skills
Schedule Control, Business Travel, Travel Management, Sabre, Call Centers, Tourism, Relationship Management, Online Travel, Account Management, Leisure Travel, Customer Service, Amadeus, Customer Satisfaction, Galileo, Human Resources, Quality Assurance, Employee Training, Apollo, Apollo GDS, Order Processing, Job Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Data Entry, Appointment Scheduling, Meeting Scheduling, Newsletters, 10 Key
Education
University of Nebraska at Omaha 2000 — 2002
Elementary Education and Teaching
Metropolitan Community College 1998 — 2002
Elementary Education and Teaching
Minneapolis Public Schools March 2007 - Present
American Express Business Travel December 1989 - April 2001
American Express Business Travel December 1989 - April 2001
Skills
Teaching, Customer Service, Spanish, Microsoft Office, Writing, Public Speaking, Marketing Communications, Fundraising, Curriculum Development, Curriculum Design, Community Outreach, Instructional Design, Nonprofits, Leadership Development, Editing
Education
College of St. Catherine 2000 — 2008
Information Management
Metropolitan State University 1994 — 1998
Globe University June 2012 - Present
Minnesota School of Business July 2010 - June 2012
Globe University June 2009 - July 2010
American Express Business Travel January 2008 - April 2009
ACS Enterprises Inc. May 2006 - May 2008
Minnesota State University, Mankato August 2005 - May 2006
Kohl's Department Stores May 2005 - August 2005
Minnesota State University, Mankato August 2004 - May 2005
CEC Entertainment January 2004 - August 2004
Jo Ann Stores April 2003 - January 2004
Skills
CampusVue, Microsoft Office, Worldspan, Customer Service, Outlook, Time Management, PowerPoint, Data Entry, Microsoft Word, Event Planning, Microsoft Excel, Public Speaking, Social Networking, Research, Teamwork
Education
Minnesota School of Business 2012 — 2013
Master of Business Administration (M.B.A.)
Minnesota State University, Mankato 2004 — 2008
BS, Management
Self-employed April 2013 - Present
American Express Business Travel January 2012 - May 2013
SkyWest Airlines September 2006 - September 2010
Skills
Business Travel, Travel Management, Airlines, Tourism, Customer Service, Leisure Travel, Event Management, Account Management, Travel Planning, Hotels, Sales, Hospitality
Education
Rio Salado College 2011 — 2013
Associate of Arts (A.A.), Currently Enrolled
Milwaukee Area Technical College 2008 — 2010
American Express Business Travel February 2010 - Present
American Express Business Travel January 2006 - February 2010
Travel Marketing Corporation January 1991 - January 2006
McCord Travel Management June 1988 - January 1991
United Airlines March 1985 - June 1988
American Airlines January 1984 - March 1985
Skills
Contract Negotiation, Sales Management, International Sales, Management, Business Travel, Sales, Travel Management, Business Strategy, Account Management, New Business Development, Negotiation, Travel Technology, Airlines, Call Centers, Strategic Planning, Marketing, Tourism, Selling, Business Development, Leadership, Competitive Analysis, Consulting, Team Building, Sales Process, Strategic Partnerships, Relationship Management, Cross-functional Team..., Process Improvement, Analytics, E-commerce, Product Management, Hotels, Corporate Finance, Team Leadership, Analysis, Business Planning, Credit Cards, CRM, Salesforce.com, Lead Generation, Aviation, Online Travel, Change Management, Strategy, Vendor Management, Customer Acquisition, Pricing, Sabre, Forecasting
Education
Loyola Marymount University
BA, Business, Marketing
Corporate Travel Management US November 2014 - Present
Carlson Wagonlit Travel April 2013 - November 2014
American Express Business Travel February 2000 - February 2013
Houston Community College January 1994 - July 1997
Skills
Sabre, Airline Ticketing, Ticket Exchange, Corporate Travel, Crew rotation, Group Travel, Hotel Booking, Car Rental, Transportation, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Catering, Food, Budgets, Culinary Management, Strategic Planning, Product Development, Marketing Strategy, Food Industry, Food Safety, Project Management, Sales, Travel Management, Business Travel
Education
University of Houston 1993 — 1994
Hotel/Motel Administration/Management
Lamar University 1988 — 1992
Associate's degree, Business Administration and Management, General
Houston Community College - Culinary Arts
Certified Chef Certificate, Culinary Arts and Related Services
Xerox April 1979 - Present
Xerox June 2000 - December 2005
Xerox June 1993 - June 2000
American Express Business Travel September 1974 - April 1979
American Express 1973 - April 1979
Skills
Financial Analysis, Process Improvement, Program Management
Education
Long Island University, Brooklyn Campus 1976 — 1978
Bachelor of Applied Science (B.A.Sc.), Accounting, 3.5
American Express September 2013 - Present
American Express Business Travel February 2012 - September 2013
American Express Business Travel March 2008 - March 2012
American Express Business Travel 1989 - March 2008
Skills
Project Management, Customer Relations, Analytical Abilities, Consultative Selling, Negotiation, Contract Negotiation, Client Retention, Business Travel, Contract Negotiations, Selling, B2B, Analysis, CRM, Customer Service, Team Management, Call Centers, Operations Management, Vendor Management, Customer Satisfaction, Customer Retention, Management, Sabre, Leadership, Analytical Skills, Online Travel, New Business Development, Business Development, Business Strategy, Galileo, Apollo, Sales, Training, Travel Technology, Salesforce.com, Team Leadership, Pricing, Key Account Management, Marketing Strategy, Account Management, Strategic Planning, Sales Management, Team Building, Business Planning, Strategy, Travel Management, Sales Process, Strategic Partnerships, Cross-functional Team..., Amadeus, Customer Experience
Education
Marywood University 1985 — 1989
BA, Communications/Public Relations
Maritime Travel September 2010 - Present
Maritime Travel, Formally ATCO Travel May 2005 - September 2010
ATCO Travel May 2005 - September 2008
American Express Business Travel 1996 - 2005
Skills
Business Travel, Tourism, Travel Management, Online Travel, Sabre, Account Management, Customer Service, Travel Technology, Hotels, Airlines, Revenue Analysis, Event Management, Cruises, Car Rental, Meeting Planning, Apollo, Sales Management, Relationship Management, Management
Education
MacEwan University 1990 — 1992
Travel
American Express Business Travel June 2009 - Present
American Express Business Travel June 2009 - Present
American Express Business Travel April 2004 - June 2009
American Express Business Travel July 2000 - April 2004
American Express Travel Related Services February 1999 - June 2000
American Express Travel Related Services November 1997 - January 1999
American Express Travel Related Services January 1996 - November 1997
Rosenbluth International January 1993 - December 1995
Skills
Business Analysis, Requirements Gathering, Credit Cards, Process Improvement, Business Requirements, Vendor Management, Change Management, Business Process..., Call Center, Sabre, Project Management
Education
Mansfield University of Pennsylvania 1989 — 1992
Bachelor of Science (B.S.), Business Administration with a concentration in Travel & Tourism
Mansfield University
B.S, Business Administration; Travel and Tourism
Keller Williams Realty- Key Partners January 2015 - Present
UltraSource LLC February 2013 - January 2015
Integra Realty Resources April 2009 - February 2013
IAAP - Johnson County Chapter July 2011 - June 2012
Ingersoll Rand Security Technologies September 2005 - April 2009
American Express Business Travel 1999 - 2002
Passport Travel 1994 - 1997
Passport Travel 1994 - 1997
Passport Travel 1994 - 1997
Skills
Customer Service, Microsoft Word, Process Improvement, Administrative Work, Time Management, Business Travel, Incentive Travel, QuickBooks, Confidentiality, Teamwork, Training, Outlook, Microsoft Office, Documentation, Problem Solving
Education
MidAmerica Nazarene University 2007 — 2008
Bachelor of Arts, Mangement and Human Relations
Johnson County Community College 2003 — 2005
Associate of Applied Science, Administrative Assistant
American Express Business Travel March 2012 - Present
American Bead Corporation October 2011 - June 2012
Exhale Spa February 2011 - October 2011
Skills
Lotus Notes, Outlook, Administrative..., Customer Service, Office Management, Travel Arrangements, Microsoft Excel, Travel Planning, Expense Management, PowerPoint, Spreadsheets
Education
Laguardia Community College 2010 — 2014
Frederick Douglass Academy
ArcelorMittal Dofasco December 2013 - Present
ArcelorMittal Dofasco April 2011 - December 2013
Mohawk College January 2010 - April 2011
American Express Business Travel April 2008 - May 2009
Skills
Teamwork, Event Planning, Excel, Microsoft Office, Problem Solving, Project Planning, Customer Service, Microsoft Excel, PowerPoint
Education
Mohawk College 2009 — 2011
Office Administration, Executive
American Express Business Travel April 1999 - Present
Skills
Customer Service, Data Entry, Health Insurance
Education
Madonna University
Oakland Community College
Olson January 2013 - Present
Delta Dental of Minnesota August 2012 - January 2013
American Express October 2011 - May 2012
iLinc Communications February 2006 - September 2011
Target January 2005 - July 2005
Intrepid USA Healthcare Services March 2002 - December 2004
American Express Business Travel May 1999 - January 2002
Skills
Customer Service, Salesforce.com, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Administrative..., Event Planning, Office Management, Microsoft Word, Budgets, Lotus Notes, Travel Arrangements, Marketing, Confidentiality, Social Media, Access, Event Management, Software Documentation, Account Management, Team Building, Blogging, Press Releases, Facebook, Social Media Marketing, Calendaring, Social Networking, Editing, Expense Reports, Sales, Research, Strategic Planning, Project Management, Time Management, Management, Teamwork, Public Relations, Administrative...
Education
Minnesota State University, Moorhead 1991 — 1995
Bachelor of Arts (B.A.), English Writing
Moorhead High School
Keller Williams Real Estate April 2013 - Present
Dale Carnegie Training of Philadelphia and Allentown PA 2011 - 2013
American Express Business Travel October 2005 - August 2011
PHNS Consulting Services October 2002 - January 2005
American Express Business Travel Services Call Centers December 2000 - December 2002
American Express August 1996 - December 2002
American Express September 1996 - December 2000
American Express Business Travel Services Call Centers April 1994 - September 1996
American Express Business Travel Services Call Centers January 1993 - April 1994
American Express Business Travel Services Call Centers March 1986 - January 1993
Skills
Real Estate, Seller Representation, Buyer Representation, Real Estate Investment..., Real Estate Investor, Investment Properties, Negotiation, First Time Home Sellers, First Time Home Buyers, Senior Real Estate, Relocation Buyers, Residential Homes, Customer Service, Customer Satisfaction, For Sale By Owner, Dale Carnegie, AMA Professional Sales, Project Management, Vendor Management, Management, Project Planning, Team Leadership, Customer Experience, Training, Time Management, CompTIA Network+, Analysis, Contract Negotiation, Marketing
Education
Kean University 1972 — 1976
Music Education, Music
St Mary's High School
Graduate, College Prep
Municipal Credit Union June 2014 - Present
Teachers College, Columbia University November 2013 - March 2014
Warner Music Group September 2013 - September 2013
Grand Concourse Academy Charter School October 2012 - June 2013
One World Educational Services February 2008 - August 2011
The Bronx Defenders September 2004 - September 2007
Rosewood Hotels & Resorts February 2001 - January 2002
American Express Business Travel January 1998 - December 2000
Skills
Administrative..., Outlook, Human Resources, Office Management, Payroll, Office Administration, Data Entry, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Administration, Event Planning, Employee Relations, Recruiting, Time Management, Teamwork, Research, PeopleSoft, Telephone Skills, Multi-line Phone, 10 Key, Process Scheduler, Calendaring, Spreadsheets, Travel Arrangements, Calendars, Spanish, Confidentiality, Office Equipment, Expense Reports, Meeting Scheduling, Copying, Fax, Ordering Office Supplies, File Management, Switchboard Operator, Nonprofits, Invoicing, Fundraising, Community Outreach, Filing, Postage Meter, Bookkeeping, Administrative Office..., Business Correspondence, Calendar Planning, Switchboard, Dictaphone
Education
Monroe College 1995 — 1997
Associate's degree, Office Technology
FedEX Trade Networks November 2011 - Present
YRC 2007 - 2010
BAX Global September 2006 - September 2009
Emery Worldwide September 2002 - September 2006
American Express Business Travel August 1989 - 1999
Skills
Air Freight, Freight Forwarding, Ocean, Freight, 3PL, Transportation..., Transportation, International Logistics, Logistics Management, Logistics, Trucking, Customs Regulations, Truckload, Ocean Freight, LTL
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Business Administration and Management, General
American Express Business Travel June 2013 - Present
American Express Business Travel May 1995 - June 2013
Skills
Business Travel, Relationship Management, Account Management, Travel Management, Call Center, Customer Service, Sales Management, Salesforce.com, New Business Development, Negotiation, Finance, Project Management, Account Reconciliation, Graphic Design, General Ledger, Microsoft Excel, Microsoft Word, Contract Negotiation, Call Centers
Education
Mansfield University of Pennsylvania 1983 — 1988
Bachelor of Arts (B.A.), Geography
BCD Travel October 2004 - Present
BCD Travel October 2004 - June 2006
SDI Meetings and Incentive November 2002 - October 2004
American Express Business Travel February 1999 - November 2002
Skills
Travel Management, Hospitality Industry, Event Management, Event Planning, Microsoft Office, Tourism, Cruises, Galileo, Travel Technology, Amadeus, Hotels, Online Travel, Hotel Booking, Incentive Travel, Management, Ticketing, Meeting Planning, Corporate Events, Budgets, Hospitality, Leadership, Booking Systems, Account Management, International Travel, B2B, Contract Negotiation, Vacation, Tour Operators, Sustainable Tourism, Leisure Travel, Trade Shows, Call Centers, Adventure Travel, Sabre, Customer Service, Business Travel, Travel Planning, Airlines
Education
TWA Travel Academy 1988 — 1989
Compterized Reservation Sales, Certificate of IEP Completion Program, 85%
Lewis University 1987 — 1989
Business Administration, Management and Operations
Meritor April 2014 - Present
MAG-IAS April 1998 - April 2014
Fives Machining Systems April 1998 - April 2014
BCD Travel November 1997 - March 1998
American Express Business Travel June 1995 - October 1995
Kmart Corporation October 1993 - May 1995
Atlantis Travel October 1990 - October 1993
Midway Airlines August 1987 - October 1990
Whataburger September 1986 - March 1987
Skills
Purchasing, Negotiation, Contract Negotiation, Travel Management, Business Travel, Account Management, Customer Service, Hotels, Sales Management, Training, New Business Development, Operations Management, Sales, Budgets, Leadership
Education
GBTA CCTE Course 2008 — 2009
CCTE - Certified Corporate Travel Executive, Travel Management, Completed
Macomb Community College 1998 — 2006
Associates Degree, Accounting
Northwest Schools of Travel 1987 — 1988
Travel Associate Certification, Travel Coach Training
Dietrich Bonhoeffer Gymnasium 1976 — 1986
Abitur - Senior High School Diploma, Grand Latinum, General
Sew Trendy Studio Owner/InstructorSew Trendy StudioJanuary 2007 - Present
American Express Business Travel January 1989 - January 1999
Education
Massachusetts College of Art and Design 2008 — 2010
Fashion Design
The New York Drug Testing and Research Program, Morrisville Auxiliary Corporation August 2011 - Present
Morrisville State College August 2011 - Present
Microtel Inn and Suites December 2010 - August 2011
Fairfield Inn Syracuse Clay July 2010 - July 2010
General Revenue Corporation 2008 - 2010
Radisson Hotel Corning 2006 - 2007
Hilton Garden Inn Elmira/Corning 2004 - 2006
American Express Business Travel 1995 - 2005
France-Tourisme, Inc./ Paris Vision 1988 - 1994
Landry & Kling, Inc. 1985 - 1988
Skills
Hospitality, Tourism, Customer Service, Event Management, Meeting Planning, Management, Social Media Marketing, Corporate Events, Negotiation, Marketing, Leadership, Sales, Teamwork, Event Planning, Social Media, Customer Satisfaction, Trade Shows, Social Networking, Time Management, Marketing Strategy, Marketing Communications, Public Relations, Advertising, Travel Management, Account Management, Entrepreneurship, Training, Research, Public Speaking, Team Building, Coaching, Hotels, Nonprofits, Budgets, Fundraising, Community Outreach, Market Research, Microsoft Excel, Microsoft Word, Analysis, Editing, Facebook, Inventory Management, Microsoft Office, Outlook, Strategic Planning, Access, Retail, Team Leadership, Hospitality Industry
Education
Mansfield University of Pennsylvania 1981 — 1984
Bachelor of Arts, Travel and Tourism, Geography, French minor
Platinum Premier Realty July 2004 - Present
Notre Dame Preparatory August 2007 - July 2011
McKesson Health Solutions 2003 - 2004
Payroll 1 1999 - 2000
Wells Fargo Bank 1998 - 1999
American Express 1995 - 1997
American Express 1993 - 1995
American Express Business Travel 1988 - 1993
American Express 1987 - 1988
American Express 1984 - 1987
Skills
Selling, Strategic Partnerships, Leadership, Contract Negotiation, Strategic Planning, CRM, Team Building, Real Estate, Relocation, Coaching, Talent Development, Consultative Services, Budgets, Call Centers, Management, Short Sales, Residential Homes, Sellers, Investment Properties, Talent Management, First Time Home Buyers, Real Estate Transactions, Buyer Representation, Referrals, Luxury, Investors, Single Family Homes, Foreclosures, Listings, Condos, ABR, REO, Real Property, New Home Sales, Strategy
Education
San Francisco State University 1976 — 1977
BA
Monterey Peninsula College 1976 — 1976
Associate of Arts (AA)
U.S. Air Force Academy 1974 — 1975
MHS
The Huffington Post April 2012 - Present
Masters Channel January 2013 - Present
Passage To Inner Joy May 2009 - Present
Passage To Inner Joy May 2009 - Present
Spiritual Image Productsion 2011 - 2012
American Express Business Travel 1987 - 2005
Skills
Intuitive, Reiki Master, Bodywork, Energetic Alignment, Massage Therapy, Shamanism, Remote Body Activation, Published Auhor, Meditation, Phobias, Personal Development, Healing, Energy Healing, Energy Work, Relaxation, Spiritual Healing, Alternative Medicine, Teaching, Lifestyle, Wellbeing, Readings, Writing, Mentoring, Chakra Balancing, Spiritual Counseling, Stress Reduction, Reiki, Stress Management, Pain Management, Psychic Readings, Therapeutic Massage, Lifestyle Coaching, Spirituality, Psychotherapy, Wellness Coaching, Published Author, Metaphysics, Aromatherapy, Spiritual Teacher, Mindfulness, Self-esteem, Psychic, Mediumship, Stress, Wellness, Life Coaching, Crystal Healing
Education
Salter School Of Massage Therapy 2005 — 2006
Graduate, Massage Therapy
Massachusetts Bay Community College 1983 — 1985
Associates, Travel and Tourism
American Express Business Travel September 2004 - Present
Skills
Aviation, Flights, Airlines
Education
Metropolitan State College of Denver 1994 — 1997
Bachelor of Science (B.S.), Aviation Technology, 3.9
Shoprite March 2012 - Present
American Express Business Travel June 1996 - April 2009
Mailroom Clerk June 1996 - April 2009
Kravet Pharmacy August 1975 - May 1992
Skills
Customer Service, Shipping, Travel Management, Outlook, Call Centers, Public Speaking, Administrative..., Account Management, Microsoft Word, Sales Management, Management, Negotiation, Sales, Customer Satisfaction, Microsoft Office, Microsoft Excel
Education
Middlesex County College 2009 — 2010
Certificate, Software Technology Specialist
American Express Global Business Travel June 2015 - Present
Blood Systems Inc. March 2011 - Present
Blood Systems Inc. May 2013 - June 2015
American Express Business Travel August 2011 - July 2013
American Express Business Travel 2011 - 2013
Amazon.com July 2007 - November 2009
Weyerhaeuser June 2006 - July 2007
Harland Clarke November 2005 - June 2006
Georgia-Pacific LLC September 2003 - May 2005
georgia pacific 2001 - 2003
Skills
Leadership Development, Program Management, Team Leadership, Cross-functional Team..., Operations Management, Continuous Improvement, Operational Excellence, Management, Strategic Planning, Six Sigma, Inventory Management, Supply Chain, Logistics, Manufacturing, Analysis, Lean Manufacturing, Coaching, Performance Management, Staff Development, Learning Management..., Business Process..., Vendor Management, Change Management, Captivate, E-Learning, Microsoft Office, Project Planning, Quality Assurance, Employee Training, Organizational..., Instructor-led Training, Data Analysis, Onboarding, Needs Analysis, Budgets, Recruiting, ADDIE, Quality Management, Learning Management, Technical Writing, Blended Learning, Employee Engagement, Adult Education
Education
Rio Salado College 2010 — 2011
certification, eLearning Design Specialist
Loyola University Maryland 1995 — 1998
MBA, Business
Adelman Travel Group July 2008 - Present
Adelman Travel Group January 1994 - July 2008
First Travel Corporation September 1990 - August 1992
American Express Business Travel January 1989 - August 1990
Skills
Business Travel, Travel Management, Sabre, Apollo, Travel Technology, Hotels, Tourism, Leisure Travel, Online Travel, Car Rental, Contract Negotiation, Hospitality, Strategic Partnerships, Airlines, Incentive Travel, Cruises, GDS, Incentives, Leisure, Ticketing, Amadeus, Cliqbook, Vacation, Revenue Analysis, Travel Planning
Education
Missouri State University 1976 — 1978
Business/General Education
Atlas Travel - Global Travel Management June 2012 - Present
FCm Travel Solutions 2010 - June 2012
Garber Fcm Travel Solutions 2007 - 2010
American Express Business Travel November 1991 - December 2006
Skills
Contract Negotiation, Travel Management, Customer Service, Business Travel, Sales, Business Development, Account Management, Sabre, Strategic Planning, Travel Planning, Team Leadership, Strategic Partnerships, Management, Hotels, Hospitality, Sales Management, Pricing, Salesforce.com
Education
Massachusetts College of Liberal Arts 1981 — 1985
Business Management
Higher One July 2014 - Present
Divine Order Catering December 2010 - Present
DoubleTree by Hilton April 2014 - May 2014
Sodexo May 2013 - April 2014
Avon Cosmetics May 2009 - July 2012
JPMorgan Chase August 2009 - July 2010
American Express Business Travel March 2006 - February 2008
American Express Travel Services November 1999 - August 2002
Skills
Culinary, Cuisine, Pastry, Customer Service, Cakes, Baking, Catering, Culinary Skills, Customer Satisfaction, Restaurant Management, Event Planning, Team Building, PowerPoint, Marketing, Leadership, Food Service, Budgets, Food & Beverage, Strategic Planning, Purchasing, Microsoft Word, Retail, Training, Hospitality Management, Hospitality, Event Management, Time Management, Employee Training, Management, Supervisory Skills, Teamwork, Menu Development, Employee Relations, Team Leadership, Sales, Food
Education
Macomb Community College 2010 — 2012
Associates, Culinary Arts/Pastry Arts
Spelman College 1989 — 1991
Cass Technical High School 1985 — 1989
American Express May 2010 - Present
American Express Business Travel May 2010 - Present
Centrav January 2001 - May 2009
Centrav, INC January 2001 - May 2009
Skills
Customer Service, Call Centers, Customer Satisfaction, Sales, Outlook, Customer Experience, Customer Retention, Microsoft Excel, Microsoft Office, Leadership, Telephone Skills
Education
Minnesota School of Business-Richfield 2010 — 2013
Associate's degree, Criminal Justice
Altour November 2013 - Present
American Express Business Travel June 2000 - November 2013
American Express Business travel June 2000 - November 2013
Skills
Sabre, Call Center, Galileo, Car Rental, Customer Service, Ticketing, Travel Management, Amadeus, Online Travel, Account Management, Customer Retention, Sales, Lotus Notes, Leisure Travel, Outlook, Travel Planning, Training, Cruises, Team Building, Microsoft Excel
Education
Minnesota State University, Moorhead
Bachelor of Arts (BA), Sociology
American Express Business Travel April 2011 - Present
Verizon Wireless November 2005 - November 2010
Skills
Communication, Training Management, Coaching, Coachable, Computer-savvy, Feedback, Multi-tasking Skills, Efficiency, Production Efficiency, Adaptability, Customer Service, Customer Service..., IEX, Airline Ticketing, Customer Satisfaction, Ticketing, Team Building, Call Centers, Customer Experience
Education
Johnson & Wales University-Charlotte
Bachelor of Applied Science (B.A.Sc.), Tourism and Travel Services Management
Condo Document Inspection Centre June 2005 - Present
Condo Document Inspection Centre June 2005 - Present
American Express Business Travel August 2000 - June 2005
Skills
Finance, Financial Analysis, Marketing, Budgeting, Attention To Detail, Document Inspection, Document Review, Inspection, Budgets, Real Estate, Relocation, First Time Home Buyers, Investment Properties, Condos, Investments, Home Staging, Single Family Homes, Investors, Commercial Real Estate, Real Property, Buyers, Townhomes, Sellers, Foreclosures, Residential Homes, Seniors, New Homes, Buyer Representation, Listings, Referrals, New Home Sales, Income Properties, Luxury, Vacation Homes, Real Estate Financing
Education
London Business School 1974 — 1978
CMA, Management & Finance
Songs of Love Foundation March 2013 - Present
The Songs of Love Foundation June 2011 - Present
Songs of Love Foundation March 2010 - Present
The Songs of Love Foundation January 2004 - March 2010
American Express Business Travel May 2001 - September 2001
Skills
Office Management, Non-profits, Payroll, Accounting, HTML, Microsoft Office, Coordination, Budgets, Customer Service, Microsoft Excel, Employee Relations, Teamwork, Outlook, Administration, Nonprofits, Event Planning, Microsoft Word
Education
Laguardia Community College 2008 — 2012
Associate's degree, Business Administration
Saint Peter's University 2002 — 2005
N/A, Biology
American Cancer Society Cancer Action Network January 2011 - Present
Technical Solutions January 2007 - October 2010
Hayworth for Congress 2006 - 2006
American Express Business Travel February 2001 - December 2002
American Management Association April 1997 - February 2001
Alliance of Nonprofit Mailers August 1992 - April 1997
Skills
Customer Service, Contract Negotiation, New Business Development, Strategic Planning, Financial Analysis, Negotiation, Non-profits, Cross-functional Team..., Strategic Communications, Relationship Management, Social Media, Business Planning, Sales, Public Relations, Nonprofits, Training, Marketing Strategy, Leadership, Policy, Process Improvement, Budgets, Government, Strategy, Politics, Program Management, Change Management, Project Management, Analysis, Project Planning, Team Building
Education
Kansas State University 1985 — 1989
Bachelor of Science, Journalism & Mass Communications
American Express Business Travel March 2011 - Present
American Express Business Travel September 2010 - March 2011
American Express Business Travel July 2010 - September 2010
American Express Business Travel February 2010 - June 2010
American Express Business Travel February 2007 - October 2009
Sage Hospitality Resources December 2002 - February 2007
New Castle Hotels & Resorts January 1999 - December 2002
New Castle Hotels & Resorts April 1997 - December 1998
Sheraton September 1988 - April 1997
Skills
procurement, Sourcing, Contract Negotiation, Meeting Planning, Event Management, Project Management, supplier relations, Sales, Sales Management, Operations Management, conference services, Vendor Management, budget, Budget Reconciliation, Customer Service, Hospitality, Account Management, Leadership, Organization, Strategic Planning, Communication, Training, Supplier Development, Hospitality Management, Food & Beverage, Corporate Events, Program Management, Marketing, Conference Services, Customer Satisfaction, Incentives, Project Planning, Travel Management
Education
Michigan State University 1990 — 1992
BA, Communications
Lansing Community College 1987 — 1989
Okemos High School 1984 — 1987
Paychex July 2008 - Present
Rearden Commerce July 2008 - November 2012
Maritz / Cascade Promotion Corp November 2003 - July 2008
GetThere.com / Sabre Corporation May 2000 - August 2003
American Express Business Travel 1984 - 2000
Skills
Salesforce.com, Program Management, Program Implementation, Vendor Management, Call Center, Account Management, SaaS, Customer Experience, Strategic Partnerships, Process Improvement, Cross-functional Team..., Loyalty Programs, Travel Management, B2B, Customer Satisfaction, Call Centers, Leadership, Management, CRM
Education
Kapiolani Community College 1982 — 1984
Liberal Arts
International Airline & Travel Career 1981 — 1982
Travel & Call Center
kalaheo
Smith Bucklin July 2015 - September 2015
Travel Leaders Premier September 2014 - June 2015
Valerie Wilson Travel March 2013 - March 2014
Pisa Brothers a Worldview Travel Company July 2012 - February 2013
CARLSONWAGONLIT BUSINESS TRAVEL November 2006 - July 2012
American Express Business Travel July 2004 - November 2006
SHOWBOAT HOTEL/DEALERS CHOICE April 2002 - July 2004
HRG North America/Advance July 2000 - November 2001
Rosenbluth International 1997 - 2000
Skills
Sabre, Travel Management, Tourism, Roadshows/Groups, Sabre Training, Hotels, Business Travel, Large-scale Event..., VIP Corporate Travel..., Corporate Account..., Author Tours, Celebrity Travel..., Large Scale Events, Hospitality, Leisure Travel, Leisure, Training, Contract Negotiation, Budgets, Negotiation, Airlines, Apollo, Management, Travel Planning, Customer Service, Flights, Cruises, Hospitality Industry, Resorts, Hotel Booking, Online Travel, Tour Operators, Meeting Planning, GDS, Ticketing, Corporate Events, Travel Technology, Event Planning, Lodging, Booking Systems, Catering, Incentive Travel, Car Rental, Revenue Analysis, Vacation, Incentives, Airline Ticketing, Airline Reservations, Concierge Services, VIP
Education
Ocean County College 2002 — 2003
Web Page, Digital/Multimedia and Information Resources Design
Kingsborough Community College 1984 — 1985
accounting
Lawyers Travel Service September 2011 - Present
American Express Business Travel April 2010 - August 2011
American Express July 2007 - May 2009
American Express Business Travel September 2004 - July 2007
Rosenbluth International 1993 - 2004
Maritz Travel Company 1997 - 1998
Skills
Travel Management, Business Travel, Online Travel, Travel Technology, Sabre, Tourism, Leisure Travel, Customer Service, Leisure, Hotels, Travel Planning, Airlines, Revenue Analysis, Leadership, Meeting Planning, Incentives, Account Management, Ticketing, Hospitality Industry, Business Development, Hospitality, Management, Hospitality Management, Apollo, Resorts, Yield Management, Hotel Booking, Customer Satisfaction, Trade Shows, Vacation, Tour Operators, Hotel Management, Cruises, Call Centers, Event Management, Incentive Travel, Convention Services, Pricing, Contract Negotiation, RFP, Luxury, Booking Systems, Corporate Events, Catering, Front Office, Banquets, Pre-opening, Galileo, Amadeus, Food & Beverage
Education
Johnson & Wales University 1986 — 1990
BS, Travel and Tourism, Hospitality
Avtech Institute of Technology
Madison Central High School
Alberta Motor Association August 2012 - Present
Real Canadian Travel Store June 2011 - July 2012
Linda's Travel Shop October 2004 - January 2008
American Express Business Travel May 1997 - September 2003
Skills
Sales, Computers, Management, Corporate Sales..., Travel Technology, Leisure Travel, Customer Satisfaction, Call Centers
Education
University of Alberta 1987 — 1988
Grant Macewan College 1986 — 1988
Diploma, Travel and Tourism
Stacy's Travel June 1996 - Present
Stacy's Travel June 1996 - Present
AAA Travel January 1994 - June 1996
American Express Business Travel January 1992 - January 1994
Skills
Honeymoons, Travel Planning, Business Relationship..., Customer Service, Tourism, Marketing, Marketing Strategy, Sales, Account Management, Employee Relations, Short Sales, Aviation, Strategic Planning, Airlines
Education
Monroe County Community College
Fashion Spot Media June 2015 - Present
Self - employed August 2010 - Present
Traveltime Associates May 2015 - Present
American Express Business Travel April 1998 - November 2014
Skills
Customer Service, Travel Agent/ Corporate, Event Planning, Microsoft Word, Outlook, Retail, Microsoft Office, Team Building, Microsoft Excel, PowerPoint, Strategic Planning, Sales Management, Merchandising, Public Speaking, Social Media, Negotiation, Budgets, Training, Marketing, Recruiting, Marketing Strategy, Social Networking, New Business Development, Leadership, Social Media Marketing, Fashion, Beauty Industry, Time Management, Hair Care, Inventory Management
Education
National American University 2004 — 2006
Associate of Arts and Sciences (AAS)
Minneapolis College of Art and Design 2001 — 2002
Bachelor of Fine Arts (BFA)
Advanced Career College 1993 — 1995
Travel and Tourism
Jack's Beauty College 1991 — 1993
Associate's degree
American Express April 2013 - Present
American Express Business Travel October 2006 - March 2013
Skills
Vendor Management, Process Improvement, SDLC, Business Analysis, Enterprise Architecture, IT Strategy, Project Management, Requirements Analysis, Software Project..., Project Portfolio..., Business Intelligence, Re-engineering, Credit Cards, Agile Methodologies
Education
Madurai Kamaraj University
Engineer’s Degree, Computer Science, A
FCm Travel Solutions USA March 2015 - Present
American Express Business Travel August 2013 - March 2015
Flight Centre January 1994 - October 2012
Flight Centre, USA January 1993 - October 2012
Skills
Travel Management, Customer Service, Business Travel, Hotels, Sabre, Booking Systems, Online Travel, Leisure Travel
Education
Travel School Of America 1994 — 1995
Certificate, Tourism and Travel Services Management
Middlesex Community College 1991 — 1993
Travel Certificate, Tourism and Travel Services Management
BCD Travel January 2012 - Present
American Express Business Travel August 2007 - January 2012
Grimaldi's August 2006 - April 2008
Best Buy January 2006 - January 2008
MCI July 2004 - July 2006
Skills
Customer Satisfaction, Team Leadership, Training, Account Management, Customer Service, Process Improvement, Sales, Team Building, Selling, Call Centers, Sabre, Business Analysis, Customer Experience, Contract Negotiation, Negotiation, Vendor Management, Tourism
Education
Mesa Community College 2011 — 2011
Business Management; Marketing and Accounting
American Express Global Business Travel December 2012 - Present
American Express January 2011 - December 2012
American Express Business Travel November 2006 - December 2010
Atlantic Pacific American Express (APX) November 2005 - October 2006
American Express Business Travel October 2003 - October 2005
Rosenbluth International June 2002 - October 2003
Rosenbluth International June 2000 - January 2002
Skills
Change Management, Business Travel, Training, CRM, Data Security, Third Party Vendor..., Call Center, Operational Risk, Call Centers, Analytics, Leadership, Management, Analysis, Credit Cards, Data Analysis, Customer Satisfaction, Customer Experience, Employee Engagement, Performance Management, Relationship Management, Travel Management, Team Leadership
Education
Missouri State University 1987 — 1992
B of S, Hospitality & Restaurant Administration, French
UNICEF India March 2014 - Present
Study Hall Educational Foundation January 2009 - Present
Zensar Technologies Ltd February 2007 - June 2010
Infosys Technologies Ltd September 2004 - June 2006
American Express Business Travel September 1999 - October 2001
Skills
Marketing, Business Development, Entrepreneurship, Team Management, Business Strategy, Management, Start-ups, Marketing Communications, Business Planning, CRM, Social Entrepreneurship, Business Analysis, Program Management, Talent Management, Employee Engagement, Performance Management, Social Media, Strategic Partnerships, Strategy, Leadership
Education
UC Berkeley 2011 — 2012
Marketing
Monash University 2002 — 2004
Masters, Human Resources
Lady Sri Ram College 1996 — 1999
Bachelors of Arts, Psychology Honors
Mayo College
ICSE and ISC
American Express December 2012 - Present
American Express Business Travel November 2007 - August 2013
ITAC May 2006 - November 2007
Skills
Microsoft Word, Outlook, Lotus Notes, PeopleSoft, Payroll, Microsoft Excel, Salesforce.com, PowerPoint, SharePoint, Documentum, Ariba, Concur, Serengeti, Learning Management..., Captivate
Education
Monroe College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, Magna Cum Laude Graduate, 2011
LEAP Academy University Charter School August 2011 - 2014
American Express Business Travel June 2003 - 2009
Education
Marywood University 1993 — 1996
Education
Catalyst Inc. August 2013 - Present
American Express Business Travel May 2012 - August 2013
Millennium Biltmore Hotel August 2010 - January 2012
InterContinental Hotel Chicago March 2008 - August 2010
Hard Rock Hotel Chicago March 2007 - March 2008
Hilton Hotels Chicago 2003 - 2007
Skills
Finance, Sales
Education
Michigan State University 1998 — 2002
Bachelor of Science
Consultant September 2014 - Present
Bausch + Lomb/Valeant Pharmaceuticals November 2011 - July 2014
Carlson Wagonlit Travel August 2010 - November 2011
Bausch & Lomb February 2010 - August 2010
Bausch & Lomb March 2004 - October 2009
Hyatt Regency Rochester July 2002 - March 2004
American Express Business Travel October 2000 - March 2002
Carlson Wagonlit Travel January 1999 - October 2000
All Around Travel June 1997 - January 1999
Skills
Event Planning, Project Management, Travel Management, Contract Negotiation, Meeting Planning, Leadership, Marketing Communications, Negotiation, Account Management, Management, CRM, Customer Service, Hotels, Program Management, Event Management, Cross-functional Team..., Tourism, Product Launch, Budgets, Incentives, Business Travel, Trade Shows, Corporate Events, Hospitality, Hospitality Industry, Food, Logistics, Hospitality Management, Incentive Travel, Sales, Food & Beverage, Marketing Management, Marketing, Marketing Strategy, Salesforce.com, Public Relations, Sponsorship, Market Planning, Sales Management, New Business Development, B2B, Strategic Planning, Product Marketing, Email Marketing, Market Research, Social Networking, Incentive Programs, Brand Management, Social Media Marketing, Relationship Marketing
Education
Syracuse University 1982 — 1984
Master of Arts work, Anthropology, Minor in Gerontology
St. John Fisher College 1979 — 1981
Bachelor of Arts, Anthropology
Monroe Community College 1977 — 1978
Associate of Science, Psychology
Integreon March 2015 - Present
Integreon September 2014 - March 2015
Integreon July 2012 - September 2014
American Express Business Travel June 2012 - July 2012
NDSU Dining Services 2007 - 2009
Skills
Project Management, Process Improvement, Outsourcing, Management, Market Research, Offshoring, Business Analysis, Microsoft Office, Customer Service, Customer Engagement, Customer Satisfaction, Marketing Strategy, Microsoft Excel, Leadership, Recruiting, Human Resources
Education
University of Mary 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Minnesota State University, Moorhead 2009 — 2011
Major in Business Administration, Business
Facebook June 2015 - Present
PagerDuty February 2014 - June 2015
Castenada Investments (dba Seven Hills Properties) March 2013 - February 2014
MacFarlane Partners August 2007 - March 2013
Deloitte June 2002 - August 2007
Dice.com August 1999 - June 2002
American Express Business Travel November 1997 - August 1999
Various Manhattan Hotels October 1995 - May 1997
Walt Disney World January 1990 - December 1994
Skills
Program Management, Strategic Planning, Financial Modeling, Investor Relations, Due Diligence, Event Planning, Budgets, Financial Analysis, Project Management, Microsoft Office, Real Estate, Project Planning, Customer Service, Social Media, Marketing, Acquisitions, Software Development, Business Process..., Office Management, Travel Planning, Requirements Gathering, Compliance, Leadership, Process Improvement, Editing, Human Resources, Management, Training, Mergers & Acquisitions, Accounting, Time Management
Education
Mississippi State University 1989 — 1993
BA, Marketing
Altour June 2005 - Present
American Express Business Travel January 2001 - June 2005
Carlson Wagonlit Travel September 1993 - June 2001
Skills
Customer Service, Troubleshooting, Tourism, Microsoft Word, Microsoft Excel, Food & Beverage, Merchandising, Contract Negotiation, Microsoft Office, Hospitality Management, PowerPoint, Promotions, Hospitality Industry, International Sales, Quality Control, Business Travel, Travel Management, Stage Lighting, Lighting Control, Lighting Design, Meeting Planning, Event Planning
Education
Metropolitan State University
Bachelor's degree, Hospitality Administration/Management
Sixt rent a car US March 2014 - Present
New World Travel July 2013 - February 2014
Air Berlin Americas, Inc. March 2007 - June 2013
American Express March 2005 - March 2007
American Express - ITG (Interactive Business Travel) 2004 - March 2005
American Express Business Travel March 1999 - March 2004
Total Travel Marine April 1992 - November 1997
Skills
Call Center, Customer Service, Process Improvement, Operations Management, Coaching, Team Building, Change Management, Performance Management, Customer Satisfaction, Team Leadership, Microsoft Office, Project Management, Strategic Planning, Customer Experience, Microsoft Excel, Sales Management, Budget, Forecasting, Account Management, Training, Budgets, Call Centers, Negotiation, Contract Negotiation, Tourism, Management, Business Planning, Sabre, Strategy, Airports, Leadership, Aviation, Teamwork, Online Travel, CRM, Airlines, Business Travel, Pricing, Flights, Commercial Aviation, Hotels, Travel Management, Recruiting, Analysis, Revenue Analysis, Ticketing, Amadeus, Aircraft
Education
Miami Dade College
Architecture and Interior Design
Miami Senior High School
High School Diploma, Architectural Drafting
BCD Travel January 2015 - Present
Gray's Travel Managment July 2014 - January 2015
Bishop McCann September 2012 - July 2014
American Express Business Travel June 2010 - July 2012
AAA CHICAGO MOTOR CLUB January 2005 - August 2009
American Express Business Travel December 1984 - March 2002
Skills
Account Management, Customer Service, Tourism, Travel Management, Business Travel, Sales, Sales Management, Customer Satisfaction, Negotiation, Call Centers, Management, Team Leadership, Hotels, Hospitality, Event Management, Meeting Planning, Leadership, Contract Negotiation
Education
Crystal Lake Community High School 1973 — 1976
McHenry County College
Tourism and Travel Services Management
Johnson Controls, Inc. December 2012 - April 2014
Johnson Controls, Inc. August 2010 - December 2012
Tri-Pen Management November 2003 - August 2010
American Express Travel Services February 2003 - October 2003
American Express Travel Services October 2000 - September 2003
American Express Business Travel September 1997 - September 2000
American Express Business Travel September 1996 - September 1997
SATO Travel November 1993 - August 1996
Skills
Travel Management, Hotels, Business Travel, Hospitality, Revenue Analysis, Tourism, Contract Negotiation, Negotiation, Account Management, Forecasting, Hospitality Industry, Sales Management, Hospitality Management, Customer Service, Pricing, Hiring, Sales, CRM, Leadership, Management
Education
National Business Travel Association 2009 — 2009
Certification -Certified Corporate Travel Executive (CCTE), Corporate Travel Management, Received CCTE
American Airlines Travel School 1983 — 1983
Received certification of completion, Travel and Tourism - with a focus on airlines
Montgomery College
Applied Music Preformance-Voice, GPA 3.2
Ambit Energy January 2011 - Present
Carlson Wagonlit Travel January 2007 - October 2009
Travizon February 2005 - January 2007
American Express Business Travel 1996 - 2004
Skills
Customer Service, Customer Retention, Customer Acquisition
Education
Monroe Community College 1985 — 1987
AS, TRAVEL AND TOURISM BUSINESS
Re/Max All Pro April 2015 - Present
Coldwell Banker February 2007 - April 2015
Starck Realtors May 2005 - February 2007
ReMax 2004 - 2005
Teleformix 1996 - 2001
American Express Business Travel 1988 - 1997
Skills
Short Sales, Sellers, First Time Home Buyers, Home Staging, Real Estate, National Association of..., Townhomes, Listings, Buyer Representation, New Home Sales, Single Family Homes, Relocation, SFR, Move Up Buyers, Residential Homes, Condos, Referrals, Vacation Homes, FHA, New Homes
Education
State of Illinois
Broker, Broker Sales Exam
Northern Illinois University 1982 — 1985
Bachelors, Sociology
Loyola University Chicago 1981 — 1982
Oracle July 2005 - Present
Retek April 1999 - July 2005
American Express Business Travel 1998 - 1999
Ibberson, Inc. 1994 - 1998
Southwestern Company 1991 - 1993
Skills
Project Management, Integration, Requirements Analysis, Oracle Applications, IT Strategy, Technical Support, Management, Business Intelligence, Enterprise Software, Business Analysis, ERP, ITIL, Oracle E-Business Suite, Solution Architecture, Oracle, Cross-functional Team..., Team Leadership, Data Warehousing, Business Process, Software Project...
Education
University of St. Thomas - Opus College of Business 2010 — 2010
Mini-Masters of PM, Project Management
Jones International University
MBA
Lidgerwood Public
PMI-MN
The University of North Dakota
BA, Advertising, English, Psychology
DJL Consulting LLC February 2013 - Present
DJL Consulting LLC February 2013 - Present
CH2M HILL March 2008 - February 2013
American Express Business Travel February 1999 - January 2007
Waste Management, Inc. November 1995 - January 1999
Waste Management International November 1993 - October 1994
Waste Management Inc 1986 - 1993
Waste Management, Inc. February 1984 - July 1986
Skills
Accounting, Sales, Forecasting, New Business Development, Purchasing, Contract Negotiation, Process Improvement, Financial Analysis, Vendor Management, Strategic Planning, Operations Management, Budget, Contract Management, Cross-functional Team..., Risk Management, Budgets, Management, Business Strategy, Strategy, Leadership, Start-ups, Program Management, Business Planning, Change Management, Account Management, Team Building, Team Leadership, CRM, Project Management, Pricing, Negotiation, Proposal Writing, Training, Analysis, Executive Management, Financial Reporting, Project Planning, Procurement, Business Development, Business Process..., Sourcing, Business Analysis, Mergers & Acquisitions, Finance, Competitive Analysis, Leadership Development, Strategic Sourcing, Management Consulting
Education
Quinlan School of Business, Loyola University Chicago 1988 — 1990
MBA, Operations Management
Loyola University Chicago 1976 — 1980
Bachelor of Business Administration, Public Accounting
Hunt Alternatives December 1998 - Present
Hunt Alternatives December 2007 - October 2014
Hunt Alternatives, LLC September 2002 - December 2007
Office of Ambassador Swanee Hunt/Charles Ansbacher December 1998 - September 2002
American Express Business Travel 1997 - 1998
Service Merchandise 1983 - 1997
Skills
Non-profits, Fundraising, Program Management, Event Planning, Social Media, Microsoft Office, Project Management, Research, Editing, Data Analysis, System Administration, Program Development, Budgets, Event Management, Grants, Nonprofits, Training, Databases
Education
University of Massachusetts at Lowell - Manning School of Business 2013 — 2017
Bachelor of Business Administration (BBA), Business Administration
Middlesex Community College 2011 — 2013
Associate of Science (A.S.), Business Administration, 3.98
BUCEC 2001 — 2002
Client-Server Web Design certificate, Web Page, Digital/Multimedia and Information Resources Design
American Express Business Travel
Skills
Business Travel, Travel Management, Sabre, Tourism, Online Travel, Leisure Travel, Hotels, Leisure, Hotel Booking, Travel Technology, Travel Planning, Ticketing, Airlines
Education
Minot State University
Brulee Catering May 2007 - Present
Brulee Catering January 2007 - January 2012
Agave Grille and Cantina 2005 - 2008
American Express Business Travel 2003 - 2005
OCC North America 2001 - 2002
Talley Management Group, Inc 1999 - 2001
Valley Forge Convention Center February 1991 - January 1998
Education
Keene State College 1983 — 1987
BS, Management/Marketing
Society of Architectural Historians May 2005 - Present
Society of Architectural Historians May 2005 - October 2010
Saugatuck-Douglas Historical Society May 2008 - May 2009
American Express Business Travel February 1999 - November 2004
Shoreline Creations / STRAC August 1998 - February 1999
Travel Consultants / Corporate Events Management January 1988 - April 1996
Carlson Wagonlit Travel March 1984 - December 1987
Cablecom General July 1979 - March 1983
Education
Marygrove College 1973 — 1975
Orthopedic Surgical Assistant, Biology, Chemistry
Saugatuck High School
Russian Children Welfare Society January 2009 - Present
American Express Business Travel 1980 - 1995
Skills
Leadership, Public Relations, Marketing, Real Estate, Microsoft Office, Graphic Design, Non-profits, Publicity, Art Direction, Theatre, Performing Arts
Education
Kyiv National Taras Shevchenko University 1954 — 1958
Translation, languages
Farelogix 2009 - Present
Farelogix 2007 - 2009
CTC2 2004 - 2006
American Express Business Travel 1996 - 2003
Around the World Travel 1993 - 1996
Skills
Software Project..., Travel Management, Team Leadership, Account Management, Product Management, Business Analysis, Airlines, E-commerce, Requirements Analysis, SDLC, Business Travel, Customer Service, Vendor Management, Management, Leadership
Education
Miami Dade College 1990 — 1992
AS, Travel and Tourism
American Express Business Travel August 1998 - Present
American Express Business Travel August 1985 - August 1998
Skills
Teamwork, Customer Relations, Account Management, Consultative Selling, Customer Acquisition, RFP, Client Retention, Customer Service, Customer Retention, Selling, CRM, Business Strategy, New Business Development, Management, Customer Satisfaction, Strategy, Relationship Management, Business Travel, Process Improvement, Business Planning, Customer Experience, Travel Management
Education
McMaster University 1973 — 1977
BSC, Science
American Express May 2012 - Present
American Express Business Travel 2008 - May 2012
Skills
Relationship Management, Business Travel, Credit Cards, Travel Management, Account Management, Financial Services, Strategic Partnerships, Strategy, Business Strategy, B2B, Salesforce.com, Travel Technology, Payments, Process Improvement, Strategic Planning, Business Development, Management, Call Centers, Sales Management, Online Travel
Education
Michigan State University 1996 — 2000
Supply Chain Management, Michigan State Eli Braod College of Business
American Express Global Business Travel April 2014 - Present
American Express Business Travel October 2007 - April 2014
American Express Business Travel July 1993 - November 2007
Maritz Travel Company June 1991 - July 1993
Skills
Business Travel, Sabre, Account Management, Leadership, Customer Experience, Call Centers, Tourism, Travel Management, Customer Satisfaction, Ticketing
Education
Monterey Peninsula College 1988 — 1990
AA, Communications
American Express Business Travel March 1987 - Present
GOGO Worldwide Vacations March 1984 - February 1987
Delta Airlines January 1982 - January 1983
Skills
Sabre, Travel Management, Business Travel, Amadeus, Customer Satisfaction, Team Leadership, Call Centers, Ticketing, Leadership, Online Travel, Leisure Travel, Travel Technology, Tourism, Customer Service, Account Management
Education
Macomb Community College 1984 — 1988
Associate of Arts (A.A.), Business Administration, Management and Operations
Wilma Boyd Career/Travel School 1981 — 1981
Travel Certificate, Tourism and Travel Services Management
American Express Business Travel June 1990 - Present
Education
Lander University 1981 — 1985
Bachelor's Degree, Business Administration, Management and Operations, 3.25
Tek Systems @ Wyndham Worldwide July 2014 - Present
TEKsystems @ Wyndham Worldwide July 2014 - October 2014
TEKsystems @ Siemens Wind Power August 2013 - June 2014
Five Star Claims Adjusting April 2010 - May 2011
American Express Business Travel March 2001 - October 2009
Skills
Customer Service, Data Entry, Software Licensing, Software Asset..., Business Travel, Call Centers, Microsoft Office, Document Management, Software Documentation, Project Coordination, Leadership, Employee Training, Microsoft Excel, Luxury, Management, Event Management, Art, Photo Shoots, Account Management, Photography, Cosmetics, Fashion, Strategic Planning, Product Marketing, Team Building, Program Management
Education
Middle Tennessee State University 1996 — 2000
BachFineArts, Graphic Design/Painting
American Express Business Travel July 1994 - Present
Thai Airways International February 1980 - December 1992
Skills
Travel Management
Education
University of North Carolina at Chapel Hill 1975 — 1977
B.A., International Studies/Asian Studies
University of Guam 1974 — 1975
Asian Studies
Louisiana State University 1973 — 1974
American Express Business Travel 2010 - Present
McGraw-Hill Construction 2004 - 2008
American Express Travel 1988 - 2002
Eastern Airlines 1978 - 1988
Education
Middlesex County College
Business Administration
Middlesex County College
Business Administration
Comcast August 2009 - Present
Kelly Services 2009 - 2009
Blue Cross Blue Shield of Michigan 2004 - 2008
American Express Business Travel 2004 - 2004
Northwest Airlines 1980 - 2003
Skills
Leadership, Training, Performance Management, Management, Human Resources, Employee Relations, Call Centers, Team Building, Coaching, Software Documentation, Customer Service, Quality Assurance, Sales, Time Management, Teamwork, Technical Support, Customer Satisfaction, Process Improvement, Customer Retention, Telecommunications
Education
Spring Arbor University 2006 — 2008
MA, Organizational Management
Michigan State University 1974 — 1979
BA, Spanish
Sun Power Systems August 2012 - Present
Everyday Health Inc. December 2010 - Present
Projects In Knowledge, Inc. 2009 - Present
MedPage Today/Projects In Knowledge 2009 - Present
MedPage Today 2009 - March 2012
American Express Business Travel July 2008 - March 2009
MedPage Today 2009 - 2009
MultiPlan Inc 2007 - 2008
ADP 2007 - 2007
City of New York DYCD 2000 - 2007
Skills
SaaS, ColdFusion, Agile Methodologies, jQuery, SDLC, Databases, JavaScript, Microsoft SQL Server, Web Development, SQL, HTML, Web Services, Requirements Analysis, Database Design, SOA, IIS, XML, Analytics, .NET, Enterprise Architecture, Software Implementation, T-SQL, Web Applications
Education
Karnatak University 1991 — 1995
Prolong Pharmaceuticals October 2014 - Present
Wegmans Food Markets June 2014 - November 2014
Personal Assistant to HLW November 2007 - December 2013
Ernst & Young 2006 - 2007
Bearing Point/KMPG 1998 - 2005
American Express Business Travel - Warner Lambert 1993 - 1998
Enzon, Inc. 1987 - 1993
American Express Business Travel 1985 - 1987
Air One 1983 - 1984
Skills
Customer Service, Business Travel, Travel Management, Administrative..., Office Management, Expense Management, Office Administration, Meeting Planning, Expenses, Travel Arrangements, Travel Planning, Lotus Notes, Event Management, Event Planning, Invoicing, Administration, Outlook, Call Centers, Hospitality, Customer Satisfaction, Time Management, Administrative..., Business Process..., Vendor Management, Management
Education
Kean University
Certificate, Meeting and Conference Management
Roberts-Walsh Business School
Diploma, Travel and Tourism
Katherine Gibbs School
Certificate, Word Processing
Word Processing Secretarial School
Certificate, Word Processing
Linden High School 1973 — 1976
Diploma, Business/Cosmetology
Florida Blue June 2013 - Present
Universal Health Care May 2011 - April 2013
Citi March 2011 - April 2011
CITI June 2007 - October 2010
Wells Fargo 2004 - 2006
Bank of America 1996 - 2003
American Express Business Travel 1990 - 1996
Skills
Exceptional..., Certified Toastmaster..., Top sales producer, Analytics, Automation, Compliance, Microsoft Office, Market Analysis, New Business Development, Negotiation, Project Management, Qualitative Research, Quantitative Research, Research, Risk Assessment, Customer Service, Translation, Typing, Tourism, Tutoring, Underwriting, Classroom, Organization, Strategic Planning, Marketing, Insurance, Leadership, Employee Benefits, Mortgage Lending, Social Networking, Management, Team Building, Training, Coaching, Process Improvement, Call Centers, Sales, Health Insurance, Account Management, Sales Management
Education
Maryville University of Saint Louis 1994 — 1996
BS, BUSINESS MANAGEMENT& MARKETING
HRG March 2007 - January 2009
Total Travel Management September 2003 - March 2007
American Express Business Travel 1977 - 2003
Skills
Hotels, Hotel Booking, Car Rental, Hospitality, Airlines, Travel Planning, Customer Service, Online Travel, Resorts, Hospitality Industry
Education
Michigan State University 1971 — 1975
BA, Travel & Tourism
Oak Park High
American Express 2009 - Present
American Express Business Travel July 2005 - Present
Rosenbluth International May 2002 - July 2004
Rosenbluth International 1994 - 2004
Education
Lewis and Clark College 1966 — 1970
B.A., International Affairs, Spanish
Actively Seeking Employment in Santa Barbara March 2008 - Present
American Express Business Travel May 2008 - March 2009
American Express Travel May 2007 - March 2009
Java Jazz Restaurant January 2005 - March 2009
· Performed financial services June 2005 - July 2006
Westin Maui Resort & Spa December 2004 - May 2005
Carnival Cruise Lines October 2003 - January 2004
Reilley's Steaks January 1999 - January 2004
Education
Lynn University
Bachelor of Science, Hospitality; Hotel/Tourism Management
American Express Business Travel May 2005 - January 2010
2005-2010 American Express May 2005 - January 2010
World Travel/BTI January 1998 - May 2005
PGA TOUR March 1996 - January 1998
American Airlines January 1991 - January 1996
Eastern Airlines January 1986 - January 1991
Education
Mesa Community College 1978 — 1979
None, Accounting
American Express Business Travel November 2009 - Present
American Express Business Travel November 2006 - November 2009
American Express Business Travel August 2001 - November 2006
American Express Business Travel September 1999 - August 2001
American Express Business Travel August 1997 - August 1999
Skills
Business Travel, Sabre, Travel Management, Travel Technology, Online Travel, Amadeus, Ticketing, Car Rental, Leisure Travel, Travel Insurance, Tourism, Airlines, Leisure, Travel Planning, Cruises, Hotel Booking, Vacation, Tour Operators, Incentives, Booking Systems, Revenue Analysis, Hotels, Expense Management, Call Centers, Relationship Management, Customer Satisfaction, Customer Experience, Leadership, Account Management, Salesforce.com, Re-engineering, Contract Negotiation, Vendor Management, Sales Process, Process Improvement, CRM
Education
Mesa Community College 1993 — 1995
Business Administration and Management, General, 3.6
Corona del Sol High School
High School Diploma, General Studies, 3.5
ATP Instone Marine & Corporate Travel October 2010 - May 2012
American Express Business Travel 2007 - 2009
Skills
Customer Support, Business Travel, Travel Management, Amadeus, Sabre, Airlines, Tourism, Hotels, Customer Service, Contract Negotiation, Negotiation, Hotel Booking, Event Management, Team Building, English, Microsoft Office, Turbo Sabre, Apollo GDS, Online Travel, Ticketing, Travel Technology
Education
Mercer County Community College 1981 — 1983
Associate of Arts and Sciences (A.A.S.), Aviation/Airway Management and Operations
American Express - Strategic Partnership Division-Marketing September 2013 - February 2014
American Express Business Travel February 2011 - June 2012
Walgreen October 2007 - July 2010
Factory Connection, LLC November 2006 - October 2007
Crossmark January 2005 - January 2006
Delta Air Lines, Inc January 1991 - January 2005
Easterday Janitorial Supply Company April 1987 - May 1991
IBM June 1982 - May 1987
Skills
Time Management, Team Building, Customer Service, Administrative..., Leadership Development, Event Management, Customer Service..., Close Attention to..., Administrative Work, Literacy, Retail, Management, Leadership, Travel..., Microsoft Offie Suite:..., Literacy Volunteer of..., Highly praised customer..., , Meeting, Business,..., Inside and outside..., Specialties: Travel..., Event Planning,Incident..., Contract and/ or..., Compliance Auditor, Mystery Shopper, Revelex (Hotel Content..., Trained –..., •Worked with Virtual..., Sabre, GDS, NICE and IEX
Education
Loyola Marymount University 1976 — 1980
Bachelor of Arts (BA), Humanities/Humanistic Studies
Bishop Conaty 1972 — 1976
High School Diploma
Pro Data 2013 — 2013
Certification, Executive Administrative Assistant
Currently Unemployed January 2013 - Present
Carlson Wagonlit Travel May 2006 - January 2013
Navigant Travel December 2005 - May 2006
American Express Business Travel November 1999 - November 2005
AAA Western and Central New York March 1995 - November 1999
Skills
Customer Relations, Customer Service, Budgeting, Travel Management, Business Travel, Leisure Travel, Travel Arrangements, Team Leadership, Phone Etiquette, Multi-line Phone, Handle Multiple Projects, Apollo GDS, GDS systems, Saber, Microsoft Office, Microsoft Excel, Hotel Booking, Car Rental, Airline Reservations, Airline Ticketing, Change Orders, Quality Management, Quality Control, Queue Management, Queues, Organizational..., Customer Oriented, Business Meetings, Organizing Meetings, Annual Meetings, Multi Tasking, VIP Services, Employee Training, Online Travel, Booking Systems
Education
Monroe Community College 1991 — 1995
associates, Travel and Tourism Hotel Management
McKinsey & Company November 2003 - Present
American Express Business Travel January 1990 - December 2001
Skills
Travel Management, Business Travel, Business Strategy, Lotus Notes, Strategic Planning, Management Consulting
Education
Kingsborough Community College 1987 — 1989
A.A.S., Travel and Tourism
American Express Business Travel October 1997 - June 2009
American Express Executive Business Travel Virtual October 2006 - May 2009
ACS September 2005 - December 2006
Wright Travel May 2005 - December 2006
Education
Kennesaw State University
Business Communications
FLIR Systems Inc November 2007 - Present
Travizon March 2007 - November 2007
American Express Business Travel April 1993 - November 2006
Education
Middlesex Community College
Business Administration
Analysis Group April 2000 - Present
Doubletree Guest Suites Times Square June 1997 - April 2000
American Express Business Travel November 1995 - August 1997
Skills
Management Consulting, Lotus Notes, Certified-Conflict..., Certified-New York..., Outlook, Event Planning, Microsoft Office, PowerPoint, Microsoft Word, Project Management, Event Management, Team Leadership
Education
Long Island University, C.W. Post Campus 2013 — 2014
MS Corporate Learning and Development
California State Dominguez Hill 2006 — 2008
Negotiation Conflict Resolution and Peacebuilding
New York University 1996 — 1999
Bachelor of Science, Hotel and Tourism Management
Ultramar Travel Management April 2015 - Present
TS 24 - Travel Solutions January 2014 - April 2015
American Express Business Travel December 2000 - February 2013
Rosenbluth International December 2000 - May 2003
Skills
Business Travel, Teamwork, Sabre, Travel Management, Airlines, Team Building, Team-oriented, Customer Service, Team Leadership, Leisure Travel, Relationship Management, Call Centers, Vendor Relations, Training Delivery, Training & Development, Salesforce.com, Sales, Project Leadership, Process Improvement, Quality Assurance, Client Relations, Performance Management, Workforce Planning, Talent Acquisition, Best Practices, Leadership, Online Travel, Travel Technology, Ticketing, Training, Employee Training, Hotel Booking, Tourism, Hotels, Account Management, Leisure, Cruises, Hospitality, Amadeus, Tour Operators, Contract Negotiation, Meeting Planning, Hospitality Industry, Customer Satisfaction, Management
Education
Kent State University
Partial Coursework Complete, Business Administration and Management, General
American Express Business Travel October 2013 - Present
Affordable Travel March 2003 - Present
Centurylink July 2011 - May 2013
Discover Card June 2010 - June 2011
US Airways February 2007 - November 2007
Landeros Inc January 2001 - October 2007
State of Oregon November 1995 - January 2005
Skills
Sales, Ticketing, Account Management, Tourism, Food, Travel Management, Business Travel, CRM, Customer Service, Hospitality Management, Management, Customer Satisfaction, Hospitality Industry, Online Travel, Hospitality, Resorts, Leisure Travel
Education
H & R Block 2000 — 2000
Licensed Tax Preparer, Tax Preperation
Trend Business 1993 — 1994
Business Management, Accounting
Lane Community College
International Business
Shasta College
Business Administration and Management, General
Volvo Trucks North America March 2006 - Present
Volvo Group Trucks Technology 2006 - 2013
American Express Business Travel August 1989 - June 2006
Skills
Contract Management, Customer Service, Quality Management, Supply Chain Management, Vendor Management, Leadership, Six Sigma, Contract Negotiation, Purchasing, Global Sourcing, Management, Competitive Analysis, Supply Management, Process Improvement, Change Management, Project Management
Education
Kaplan University 2008 — 2010
Business Administration and Management, General
Winston-Salem State University 1984 — 1986
Business Administration and Management, General
BroadSoft June 2015 - Present
BroadSoft November 2014 - June 2015
FICO October 2012 - November 2014
Fair Isaac Corporation February 2010 - October 2012
American Express Business Travel August 2005 - February 2010
Skills
Salesforce.com, Outlook, Customer Service, Account Management, Microsoft Office, Microsoft Excel, Lotus Notes, Project Management, PowerPoint, Administrative...
Education
Metropolitan State University
BA Communications, Organizational Communication, General
Credit Advisors Foundation November 2009 - Present
com/omaha November 2009 - Present
Portillo Business Consulting 1992 - Present
First National Lending June 2006 - December 2008
Central States Indemnity 2006 - 2007
American Express Business Travel 1995 - 2002
American Express Business Travel 1995 - 2002
Skills
Certified Finance..., Certified Military..., Spanish, Public Speaking, International Sales, Sales Management, Call Center Development, Inventory Analysis, Report Generation, Financial Planning, Marketing Management, Strategic Financial..., Event Planning, Sales, Customer Satisfaction, Public Relations, Team Building, Small Business, Customer Service, Negotiation, Social Media, Social Media Marketing, Marketing Strategy, Account Management, Budgets, Marketing, Strategic Planning, Event Management, Fundraising, Management, Entrepreneurship, Cold Calling, Training, Coaching, Leadership, Leadership Development, Advertising, New Business Development, Management Consulting, Social Networking, Contract Negotiation, Business Development, Lead Generation, Business Planning, Email Marketing, Online Marketing, Customer Retention, Direct Sales, B2B, CRM
Education
Chamberlain High School 1982 — 1984
Admiral Arthur W. Radford High School 1980 — 1982
Metropolitan Community College
Associate, Applied Science
University of Nebraska at Omaha
Bachelor, General Studies; Economics
American Express Business Travel April 2012 - Present
American Express Business Travel November 2003 - April 2012
Skills
Project Management, Call Centers, Account Management, Business Travel, Team Leadership, Change Management
Education
Lesley University 2002 — 2004
Master of Education (M.Ed.), Elementary Education and Teaching
Syracuse University 1989 — 1993
Bachelor of Arts (B.A.), English
Winebrenner Red Carpet Travel September 1997 - Present
American Express Business Travel July 1996 - September 1997
Shorts Travel October 1990 - July 1996
Skills
Beauty Industry, Retail, Sales, Event Planning, Marketing, Social Networking, Public Relations, Marketing Strategy, Advertising, Social Media Marketing, Customer Service, Team Building, Event Management, Cosmetics, Skin Care, Customer Satisfaction, Account Management, New Business Development, Travel Management, Management, Hotels, Microsoft Office, Contract Negotiation, Sabre, Training, Amadeus
Education
Midwest Travel Institute 1989 — 1989
Travel & Tourism
Kirkwood Community College 1987 — 1989
Associate, Business
Solon High School
Independant Travel Consultant January 2011 - Present
American Express Business Travel May 2008 - April 2010
American Express Business Travel April 2006 - April 2008
American Express June 2002 - April 2006
American Express Business Travel June 1996 - June 2002
First Fidelity Bank May 1994 - September 1996
Skills
Travel Management, Business Travel, Account Management, Business Analysis, Business Strategy, Sabre, Team Leadership, Travel Technology, Online Travel, Project Management, Strategic Planning, Staff Development, Training Delivery, Employee Training, Organizational..., Leisure, Leisure Travel, Leadership, CRM, Management, Customer Service, Process Improvement, Change Management, Contract Negotiation, Team Building, Training, Customer Satisfaction
Education
Institute of Certified Travel Agents 1997 — 1998
Certified Travel Counselor, Travel, A
Brymans Medical School 1974 — 1975
Certification, Medical Staff Services Technology/Technician
Middlesex County College 1972 — 1974
eWomenNetwork April 2012 - Present
American Express Business Travel July 2010 - November 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Budget, C++
Education
Los Angeles Valley College
American Express Business Travel September 1988 - Present
American Express Business Travel 1988 - 2012
Skills
Business Travel, Travel Management, Sabre, Online Travel, Relationship Management, Airlines, Account Management, Call Center
Education
Metropolitan Community College 1986 — 1987
Accounting and Business/Management
Atlas Travel International August 2007 - Present
American Express Business Travel 1997 - 2007
Education
Niagara University 1993 — 1995
Bachelor's degree, Tourism and Travel Services Management
Keystone College 1991 — 1993
Associate's degree, Tourism and Travel Services Management
American Express Business Travel 1996 - 2003
Education
Michigan State University 1983 — 1987
B. A..
Self January 2005 - Present
Micro Focus January 1995 - January 2005
American Express Business Travel September 1990 - January 1995
Skills
Online Marketing, Business Development, Sales, Coaching, Solution Selling, Project Management, Team Building, Event Management, Team Management, Customer Satisfaction, Social Media, Outlook, Research, SharePoint, Access, Account Management, Sales Management, Strategic Planning, Customer Service, Project Planning, Start-ups, Technical Writing, Analysis, Enterprise Software, Team Leadership, Cross-functional Team..., Budgets, Operations Management, Public Speaking, Strategy, Direct Sales, Computer Hardware, Marketing, Cloud Computing, Microsoft Excel, Windows, RFP, Program Management, New Business Development, Change Management, Vendor Management, System Administration, Microsoft Word, Leadership, Contract Negotiation, Microsoft Office, Negotiation, Process Improvement, PowerPoint, Management
Education
UC/ClC of Houston, TX 1980 — 1982
Bachelor of Arts (BA), Photographic and Film/Video Technology/Technician and Assistant, 3.88
Lee College 1977 — 1980
Associate of Arts (AA), Business Administration, Management and Operations, 3.8
American Express Business Travel Virtual International Travel Counselor/Customer Service agent. I Handled travel reservations for Various Corporate entities including Chevron and IBM. I assisted customers with airline, hotel, car rental and limousine services throughout the world.Loss Prevention AgentSears Holdings CorporationSeptember 2006 - March 2008
Skills
Customer Service, Call Center, Call Processing, Customer Satisfaction, Call Centers, Process Scheduler, Process Improvement, Airlines, Team Leadership, Customer Experience, Operations Management, Security, Team Building, Training, Analysis
Education
Los Medanos College 2009 — 2011
Associate of Science (A.S.), Chemical Process Technology
Antioch High school
Mice Will Play Pet Siting and LM Vet Hospital January 1998 - Present
American Express Business Travel January 1991 - December 1997
City of Pacifica January 1987 - December 1991
Skills
Excellent Trainer, Master teacher, Businss & Vacation..., Effective Public Speaker, Empathetic Listener, Take Direction, Higher Education, Cultural Diversity, Well Traveled, Social Sciences
Education
University of Michigan 1968 — 1970
Masters Degree
Marietta College 1961 — 1965
Bachelor of Arts (B.A.)
American Express Business Travel March 2008 - Present
American Express Business Travel 2006 - 2008
American Express 2005 - 2006
American Express January 2000 - August 2003
Westfield Group/Westfield Insurance June 1997 - December 1999
Education
Traveline Travel School 1999 — 2000
Travel Certification, Tourism and Travel Services Management
Cuyahoga Community College 1996 — 1997
Communication and Media Studies
Kent State University 1995 — 1997
Communication and Media Studies
Phoenix College
Spanish Language and Literature
Castle Medical Center 2012 - Present
American Express Business Travel April 2000 - January 2003
American Express Business Travel July 1995 - April 2000
Skills
Healthcare, Customer Service, Team Building, Medical Terminology, Public Speaking, Leadership, Training, Sales, Nursing, Strategic Planning, Event Planning, Team Leadership, Employee Relations, Policy
Education
Kapiolani Community College 2010 — 2011
ADN, Registered Nursing/Registered Nurse
McConnell Travel School 1987 — 1987
Tourism and Travel
American Express Business Travel February 1998 - Present
Wprld Travel September 1997 - February 1998
Liberty Travel January 1991 - September 1997
Skills
Business Travel, Team Leadership, Team Management, Customer Service, Vendor Management, Change Management, Process Improvement, Management, Leadership
Education
Mansfield University of Pennsylvania 1988 — 1991
Bachelor of Science (BS), Tourism and Travel Services Management
Bunch of People Press and PR March 2005 - Present
Epoch Times January 2008 - Present
oobr ("the off-off-broadway review") April 2007 - April 2009
American Express Business Travel September 1998 - February 2005
Carlson Wagonlit Travel March 1993 - September 1998
Skills
Microsoft Word, Microsoft Excel, Lotus Notes, Outlook, Press Releases, Press Kits, Press Release..., Press Relations, Conference Organization, Airline Reservations, Airline Ticketing, Purchasing Negotiation, PowerPoint, Continuous Improvement, Publishing, Management, News Writing, Community Outreach, Blogging
Education
Louisiana State University in Shreveport 2001 — 2005
Bachelor of Science (B.S.), Psychology
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines February 2008 - Present
American Express Business Travel May 2000 - May 2001
Aeromexico March 1991 - May 2000
Skills
Bilingual, Bilingual-English/Spanis..., Station Controls..., Ticketing Levels I and..., Baggage Service..., Customer Service and..., Administrative..., Kronos Timekeeping, Microsoft Excel, Microsoft Word, Shares, Amadeus, System...
Education
Lone Star College System
Associate of Applied Sciences
Walgreens September 2001 - Present
Carlson Wagonlit Travel April 1996 - September 1999
American Express Business Travel May 1986 - September 1992
Education
Mohawk Valley Community College
Business Administration and Management, General
Thomas R Proctor High School
Regular/General High School/Secondary Diploma Program
American Express Business Travel March 2000 - Present
First National Bank of Omaha June 1998 - March 2000
Education
University of Nebraska at Omaha 2004 — 2011
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Metropolitan Community College 1998 — 2004
Associate of Arts (A.A.), Art/Art Studies, General
Schneider Electric October 2013 - July 2015
CONSULTING / TEMPORARY PROJECTS EMPLOYMENT October 2011 - October 2013
Burt’s Bees April 2008 - May 2011
Bush Ind January 2005 - January 2008
American Express Business Travel January 2002 - January 2005
PricewaterhouseCoopers January 1998 - January 2002
Levi Strauss & Co January 1994 - January 1998
The Automobile Club of So. Cal January 1990 - January 1994
Skills
Demand Forecast..., ■ Supply Chain..., Market Mix Modeling ■..., Data Mining & Advanced..., Supply Chain..., Fluency in English,...
Education
McGill University
(PhD) All But Dissertation -, Economics
University of Ottawa
Master’s Degree, Econometrics and Quantitative Economics
York University
Bachelor’s Degree, Economics