American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
Smart Office Strategies March 2010 - Present
www.YvonneMccoy.com January 1990 - Present
www.YourMarketingVA.com November 2009 - Present
www.AllSeasonVA.com November 2009 - Present
American Express Business Travel January 1999 - June 2009
Skills
Online Marketing, Small Business Online..., Business Coaching, Time Management, Social Media Marketing, Online Reputation..., Online Video Marketing
Education
Wharton School-MBA VA Classroom Windsor Institute of Technology 1999 — 2010
Certification, Social Media, Video Marketing, Internet Marketing, Event Planning
Windsor Institute of Technology 2010 — 2011
Certification, Quickbooks, MS Office Suite
Coach U
Business Coaching
University of Pennsylvania - The Wharton School
MBA, Finance, Accounting
University of Pennsylvania - The Wharton School
MBA, Finance, Accounting
American Express Travel and Lifestyle Services September 2014 - Present
American Express Business Travel September 2010 - September 2014
The Experts June 2008 - September 2010
Peak Investment Properties, LLC September 2006 - June 2008
Skills
Process Improvement, Business Analysis, Business Process..., Project Management, Analysis, Visio, SharePoint, Learning Management, Vendor Management, Change Management, Cross-functional Team..., Training, Knowledge Management, Leadership, Performance Management, Training Delivery, Talent Management, Team Leadership, Program Management, Strategy, Organizational..., Team Management, Consulting, Customer Experience, Data Analysis, Employee Training, Business Transformation, Strategic Planning, Access, Business Planning, Performance Improvement, Budgets, Employee Engagement, Analytics, Organizational..., Contract Negotiation, Needs Analysis
Education
University of Houston-Downtown 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), International Business, 3.5 GPA
Manzano High School 1998 — 2002
Kaiser Permanente August 2012 - Present
Kaiser Permanente May 2012 - Present
American Express Business Travel 2009 - 2011
American Express 2004 - 2009
American Express (acquired Rosenbluth International) 2003 - 2004
Rosenbluth International 1989 - 2003
Skills
Cross-functional Team..., Strategy, Change Management, CRM, Leadership, Telecommunications, Sales, Human Resources, Process Improvement, Vendor Management, Program Management, Project Management, Business Analysis, Business Process..., Employee Engagement, Management, Strategic Planning, Team Building, Visio, SDLC, Team Leadership, Business Process, Call Centers, Training
Education
Project Management Institute (PMI)
PMP Certification, Project Management Professional- PMP
University of Minnesota-Twin Cities
BA, Psychology/Social Work - Honors
American Express Business Travel Senior Territory ManagerCiticorp Diners Club1989 - 1995
Skills
Credit Cards, Sourcing New Business, Salesforce.com, Strategic Partnerships, Relationship Management, Merchant Services, B2B, Lead Generation, Customer Retention, Financial Services, Cold Calling, Sales Process, Account Management, CRM, Customer Acquisition, Sales Management
Education
University of Colorado at Boulder
B.A., Communication
American Express Business Travel January 2014 - Present
American Express January 2008 - December 2013
IKEA Group 2006 - 2008
Skills
Business Analysis, Business Systems..., Business Systems..., Global Distribution..., Managing Workflow, NICE Call Recording, Customer Service, Change Management, Microsoft Office, Microsoft Excel, Visual Basic, HTML, XML, Agile Methodologies, Business Travel, User Acceptance Testing, Sabre, Requirements Gathering, Travel Technology, Call Centers, Process Improvement, Leadership, Travel Management, Vendor Management, Team Leadership, Salesforce.com
Education
University of Houston 2004 — 2007
Bachelor of Science (B.S.), Political Science and Government
Smith & Associates Real Estate June 2014 - Present
Mainsail Lodging & Development April 2012 - June 2014
Independent Contractor January 2011 - April 2012
Alvad Properties Inc. September 2005 - April 2012
Event Management Experience September 1999 - March 2012
American Express Business Travel February 2010 - October 2010
AAA MountainWest August 2007 - January 2010
The Key West Butterfly & Nature Conservatory March 2007 - June 2007
The Nature Conservancy July 2006 - February 2007
Education
Bob Hogue School of Real Estate, Saint Petersburg, Florida 2014 — 2014
Florida Real Estate Sales Associate Lincense
University of California, Santa Barbara 2002 — 2004
Master's Degree
University of South Florida 1997 — 2002
Two Bachelor Degrees
NutriData 2012 - Present
Professional Women United 2010 - 2013
CMSALES SOLUTIONS 2010 - 2012
Adelman Travel Group 2007 - 2010
Siemens Hearing Instruments 2006 - 2007
Altec, Inc 2006 - 2006
American Express Business Travel 2001 - 2004
American Express Business Travel 1997 - 2001
Education
Coursera 2014 — 2014
Competitive Strategy by Professor Tobias Kretschmer Ludwig-Maximilians-Universität München (LMU)
University of San Francisco
Bachelor of Science, Accounting, Business Management
American Express Business Travel September 2003 - Present
WorldTravel BTI September 2001 - October 2002
Skills
Sabre, Travel Management, Business Travel, Customer Service, Online Travel, Call Centers, Contract Negotiation, Apollo, Ticketing, Car Rental, Galileo, Travel Technology, Amadeus, Hotels, Leisure Travel, Tourism
Education
The University of Connecticut
American Express Business Travel May 2012 - October 2013
Maxvantage September 2009 - May 2012
American Express Business Travel 2006 - 2009
Anthony J. Jannetti, Inc. 1994 - 1997
Anthony J. Jannetti, Inc. 1994 - 1997
Anthony J. Jannetti, Inc. 1994 - 1997
Skills
Trade Shows, Sourcing, Business Travel, Budgets, Tourism, Event Planning, Meeting Planning, Contract Negotiation, Corporate Events, Strategic Sourcing
Education
University of South Carolina-Columbia
B.A. Journalism, Advertising/Public Relations
E. George Morrison October 2012 - Present
Textbroker International September 2012 - Present
Clark County School District August 2008 - Present
UNLV August 2005 - June 2007
Sulzer Spine-Tech 1999 - 2001
American Express Business Travel 1998 - 1999
The Augustana Home 1997 - 1998
GE Capital 1996 - 1997
TGI Fridays 1993 - 1995
Cherokee Sirloin Room 1990 - 1993
Skills
Copy Editing, Creative Writing, Editing, Freelance Writing, Blogging, Journalism, Proofreading, Feature Articles, Web Content, Copywriting, Non-fiction, Fiction, Editorial, Magazines, Ghostwriting, Teaching, Teaching Adults, Training, Office Administration, Social Media, Social Media Marketing, Social Media Measurement, Social Media Outreach, Social Media Strategist, Social Media Consulting, Social Media Education, Social Media Integration
Education
UNLV 2001 — 2008
Bachelor of Arts (B.A.), Anthropology
UNLV 2002 — 2005
Bachelor of Arts (B.A.), Anthropology
Keller Williams Realty Atlanta Partners April 2007 - Present
Regus March 2012 - February 2014
Prudential Georgia Realty October 2005 - March 2007
American Express Business Travel January 1988 - March 2005
Skills
Residential Homes, Negotiation, Marketing, Foreclosures, Selling, Sales, Property Management, REO, Condos, Customer Service, Investors, New Home Sales, HUD, Real Estate Transactions, Management, Marketing Strategy, CRM, New Homes, Contract Negotiation, Commercial Real Estate, Relocation Buyers, Leases, Social Networking, Networking, Trade Shows, Leasing, Real Estate, Relocation, Sellers, First Time Home Buyers
Education
University of Phoenix 1998 — 2001
Bachelor of Science, Business Management
Leilehua High School-Wahiawa,Hawaii
College Prep Diploma
Independent Consultant December 2010 - Present
American Express Business Travel January 2006 - February 2011
Skills
Human-computer..., Human Factors, Lotus Notes, Microsoft Sharepoint, Emerging Technologies, Pen Based Technology..., Human Computer..., SharePoint, Information Architecture, System Deployment, Requirements Gathering, Enterprise Architecture, Solution Architecture, SOA, Agile Methodologies, SDLC, Requirements Analysis, Scrum, Business Analysis, Program Management, IT Strategy, Integration, Software Project...
Education
University of Minnesota-Twin Cities 1965 — 1972
US Foods July 2012 - Present
American Express Business Travel May 2011 - May 2012
American Express Business Travel August 2009 - May 2011
American Express March 2007 - August 2009
American Express November 2004 - March 2007
American Express Business Travel September 2003 - November 2004
American Express Business Travel January 2002 - September 2003
American Express Business Travel January 2000 - January 2002
Skills
P&L/ROI Concepts, Account Management, Budgeting/Forecasting, Finance, Call Center Management, Organizational/Planning, Sales Operations, Performance Management, Oral/Written..., Business Analytics, Leadership, Process Improvements, Project Management, Microsoft Office 2007, Hyperion, Essbase, Axiom, Walker, Lotus Notes, Outlook, MBA, Business Travel, Call Center, CRM, Call Centers, Process Improvement, Change Management, Visio, Access, Analysis, Business Process, Project Management, Strategic Planning, Customer Satisfaction, Six Sigma, Account Management, Microsoft Word, Forecasting, Customer Experience, Budgets, PeopleSoft, Microsoft Excel, Business Process..., Financial Analysis, Training, Hyperion Enterprise, Time Management, Software Documentation, Management, Vendor Management
Education
University of Phoenix 2009 — 2012
MA, Adult Education/Corporate Training
University of Phoenix 2006 — 2008
MBA, Business Management/Finance
University of Phoenix 2004 — 2007
BS, Administration
American Express January 2015 - Present
American Express Business Travel February 1997 - Present
American Express Business Travel February 1997 - Present
Global New accounts customer care representative August 2013 - January 2015
Best Buy August 2005 - July 2006
Carlson Wagonlit Travel January 1994 - February 1997
Ridgewood Mac and Olsen November 1993 - January 1995
Evergreen Travel February 1990 - November 1993
Skills
Microsoft Office, GDS travel systems, Atpco, Sabre, Business Travel, Travel Management, Airlines, Booking Systems, Galileo, Travel Planning, Call Center, Tourism, Hotels, Revenue Analysis, Travel Technology, Amadeus, Incentives, Customer Satisfaction, Ticketing, Customer Service, Hospitality, Lotus Notes, Expense Management, Call Centers, GDS systems, Leisure Travel, Hotel Booking, Airline Ticketing
Education
University of Phoenix 2001 — 2003
MCSC
Mundus travel Institute
travel
American Express April 2014 - Present
American Express Business Travel June 2010 - April 2014
DBM July 2008 - June 2010
AchieveGlobal July 2004 - July 2008
FISI Madison Financial/Progeny Marketing July 1995 - November 2004
US West 1991 - 1994
Skills
Sales Management, Consultative Selling, New Business Development, Sales Process, Solution Selling, Business Planning, Team Building, Account Management, Customer Relations, Salesforce.com, Coaching, Leadership Development, Negotiation, Key Account Management, Selling, Organizational..., Sales Operations, Sales, Budgets, Business Development, Strategic Partnerships, B2B, Customer Service, Management, Leadership
Education
University of Nebraska-Lincoln 1987 — 1990
BS, Marketing, Economics
University of Nebraska-Lincoln
BS Marketing/Economics
Jonah Energy LLC September 2013 - Present
Food Safety Net Services September 2013 - December 2013
Food Safety Net Services June 2011 - September 2013
Sirius Computer Solutions June 2009 - June 2011
American Express Business Travel May 2008 - July 2009
Accenture Technology Solutions October 2006 - May 2008
Accenture November 2005 - October 2006
Accenture February 1998 - August 2005
Global Hyatt 1998 - 1999
The Leading Hotels of the World 1995 - 1998
Skills
Budgets, Program Management, Human Resources, Performance Management, Project Management, Recruiting, Event Management, Microsoft CRM, Oracle CRM, Management, CRM, Outlook, Strategic Planning, Cross-functional Team..., Customer Service, Team Building, Employee Relations, Personnel Management, Process Improvement, Market Research, Strategy, Leadership, Contract Negotiation, Forecasting, Sales, Project Planning, Marketing, Training
Education
University of Phoenix-Charlotte Campus
Global Business Management
American Express GBT October 2014 - Present
HRG North America March 2014 - October 2014
American Express Business Travel May 2011 - February 2014
Hotel Apartment Montreal (short rent of furnished apartments) September 2009 - May 2011
French tour-operator INEXCO Voyages May 2004 - July 2008
SAM travel company April 2000 - May 2004
Skills
Sabre, Apollo, Customer Service, Tourism, Teamwork, Call Centers, Customer Satisfaction, Travel Planning, Sales, Relationship Management, Time Management, PowerPoint, Microsoft Office, Customer Experience, Leadership, Account Management, Event Management, Negotiation, Management, Business Travel, Budgets, Contract Negotiation, Hospitality, Hotels, Leisure, Travel Management, Leisure Travel, Online Travel, Hotel Booking, Airlines, Sabre
Education
University of Cambridge 2007 — 2007
Cambridge International Diploma, Travel and Tourism
Institute of Tourism, Kiev, Ukraine 1997 — 2003
Management, Travel and Hotel Industries, Master
Musical College 1992 — 1996
Teacher of musical subjects, accompanist, Piano, solfedgio and mucial literature
BCD Travel August 2007 - Present
BCD Travel August 2005 - August 2007
American Express Business Travel August 1992 - April 2003
Skills
Business Travel, Travel Management, Sabre, Tourism, Travel Technology, Online Travel, Airlines, Hotels, Leisure Travel, Revenue Analysis, Amadeus, Hospitality, Travel Planning, Meeting Planning, Leisure, Ticketing
Education
University of Phoenix 2001 — 2003
Master's degree, Global Business Management
University of Phoenix 1996 — 2000
Bachelor's degree, Computer Information Systems
Academy Pacific Travel and Business College 1989 — 1990
Transportation Management, Everything about Travel
American Express April 2013 - Present
American Express Business Travel November 2007 - March 2013
Worldwide Equipment, Inc May 2006 - November 2007
Keyence Corporation June 2004 - April 2006
AKKO Fastener, Inc April 2003 - May 2004
Panasonic September 2000 - September 2001
Skills
Consultative Selling, Sales Presentations, Salesforce.com, Change Management, Organizing, Customer Relations, Problem Solving, Team Leadership, Marketing, Selling, Lead Generation, Customer Service, Sales Operations, Sales, CRM, Account Management, New Business Development, B2B, Direct Sales, Solution Selling, Management, Business Development, Sales Process, Sales Management, Marketing Strategy, Negotiation, Strategic Partnerships, Cold Calling, SaaS, Team Building, Customer Satisfaction, Key Account Management, Contract Negotiation, Training, Business Strategy, Forecasting, Customer Retention, Competitive Analysis, Relationship Management, Pricing, Customer Acquisition, Strategy, Travel Technology, Business Planning, Product Management
Education
University of Cincinnati
Bachelors Degree, Marketing and Management
Dream Local Digital July 2014 - Present
Bangor Daily News 2014 - Present
Pyramid Hotel Group April 2010 - July 2014
American Express Business Travel 1995 - 2010
Skills
Tourism, Meeting Planning, Revenue Analysis, Hospitality, Hospitality Industry, Resorts, Hotels, Business Travel, Catering, Event Management, Food, Hotel Management, Hospitality Management, Restaurants, Trade Shows, Marketing, Social Media Marketing, Sales, Public Relations, Food & Beverage, Corporate Events, Food, Direct Sales, Business Development, Event Planning, Customer Satisfaction, Marketing Strategy, Contract Negotiation, Budgets, Sales Management, Online Marketing, Account Management, Customer Service, New Business Development, Social Networking, Online Advertising, Yield Management, Leadership, Hotel Booking, Negotiation, Social Media, Management, Salesforce.com, Advertising, Inventory Management, Strategic Planning, Facebook, Selling, Market Research, Team Leadership
Education
Tabor Academy 1985 — 1989
High School Diploma
University of New Hampshire
Pittsburgh Running Tours January 2013 - Present
The Pittsburgh Foundation June 2014 - Present
Venture Outdoors August 2013 - June 2014
FlyerCity Media October 2012 - April 2013
American Express Business Travel February 2011 - August 2012
American Express Business Travel April 2010 - February 2011
American Express Business Travel August 2007 - April 2010
Northwest Airlines June 2006 - August 2007
Skills
Airlines, Tourism, Call Center, Customer Service, Airports, Customer Satisfaction, Travel Management, Customer Relations, Problem Solving, Team Leadership, Outlook, Hospitality, Customer Retention, Teamwork, Staff Management, Time Management, People Management, Team Management, SLA, Excel, Lotus Notes, Coaching, Word, Ticketing, Staff Training, Business Travel, Apollo, PowerPoint, Management, Microsoft Word, Call Centers, Event Management, Training, Account Management
Education
University of Minnesota-Twin Cities 2004 — 2007
Bachelor of Arts, Linguistics
The Related Group August 2014 - August 2015
Avon December 2013 - July 2014
Merrill Lynch November 2010 - December 2013
American Express January 2007 - June 2011
American Express, Latin American and Caribbean HQ September 2002 - December 2006
American Express Business Travel December 1999 - September 2002
Skills
Writing, Marketing Strategy, Loyalty Programs, Market Research, Marketing Management, Marketing, Leadership, Product Management, Credit Cards, Management, Customer Experience, Product Development, Analytics, Advertising, Market Planning, Public Speaking, Project Planning, Strategy, Strategic Planning, Strategic Partnerships, Business Development
Education
University of Phoenix 2000 — 2002
MBA, Master Business Administration
University of Miami 1994 — 1997
B.A., Political Science, Business Law, Sociology
American Express (US) November 2009 - Present
American Express Travel December 2006 - November 2009
American Express Travel November 2005 - December 2006
American Express Travel February 2003 - November 2005
American Express Business Travel August 1991 - February 2003
Skills
Access, Customer Relations, Excel, PowerPoint, Mentoring, Outlook, Analytics, Word, Problem Solving, Microsoft Office, Teamwork, Business Requirements, Process Improvement, User Acceptance Testing, SharePoint, Waterfall, Visio, Business Analysis, Lotus Notes, Customer Service, Quality Center, Windows XP Professional, Sabre, Saturn, Smartrez, Apollo, ODCT, Citrix, Microsoft Excel, Agile Testing, Agile Methodologies, Wireframes, Comps, IDS, SDLC, Testing, Credit Cards, Vendor Management, Business Process Mapping, Business Process, Interaction Design, Rally, Change Management
Education
Seminole High School
University of Central Florida
Collabera August 2013 - Present
Follow the Mouse January 2012 - Present
Dwellworks, LLC May 2013 - December 2013
Weichert Commercial Brokerage August 2009 - June 2013
New Horizons Computer Learning Centers September 2011 - January 2012
Pennsylvania School of Business 2006 - 2007
T-Mobile 2001 - 2002
Berks Technical Institute 2000 - 2001
American Express Business Travel March 1994 - May 2000
Skills
Customer Service, Microsoft Excel, Windows, Microsoft Office, Outlook
Education
University of North Carolina at Charlotte 1998 — 2000
BS, BA
Freedom '88
Tzell Travel Group Northwest 2007 - Present
Travel Motivations 2002 - 2005
American Express Business Travel 1999 - 2001
Air India 1986 - 1994
Skills
Apollo, Travel Management, Business Travel, Customer Service, Culinary Skills, Account Management, Travel Planning, Travel Arrangements, Online Travel, Car Rental, Hospitality Industry, Hotel Booking, Call Centers, Sales Management, Ticketing, Tourism, Airlines, Flights, Event Management, Flight Safety
Education
University of Mumbai 1980 — 1985
Bachelor of Commerce (B.Com.), Economics and Mass communications.
Kindness For Cats Inc 2005 - Present
Mollica & Jenson LLC 2004 - Present
Cindy Patton, LMT 2000 - 2006
American Express Business Travel 1986 - 1999
Education
University of Central Florida 1978 — 1982
BA, Psychology & Zoology
Element Payment Services July 2011 - Present
Mollen Immunization Clinics April 2011 - June 2011
Pulte Homes June 2010 - December 2010
American Express March 2006 - June 2010
CDI 2006 - 2010
American Express Business Travel 2006 - 2009
OurVacationStore.com 2003 - 2005
Computer Information Technology Corp. 1996 - 2003
APS 2000 - 2002
Microage Inc April 1999 - October 1999
Skills
Web Services, .NET, Microsoft SQL Server, SDLC, C#, VB.NET, CSS, Databases, SQL, ASP.NET, Programming, SOA, Requirements Analysis, Agile Methodologies, Software Development, XML, Oracle, Web Development, Visio, Software Project..., T-SQL, Unix
Education
University of Mumbai 1988 — 1992
B.E., Computer Engineering
Carlson Rezidor Hotel Group May 2010 - Present
Pomeroy IT Solutions December 2004 - April 2010
First Discount Travel December 2003 - December 2004
Acadiana Travel and Cruise (a Malcolm Travel Group agency) October 2001 - October 2003
American Express Business Travel 1996 - 2001
Skills
Hotels, Travel Management, Hospitality, Hospitality Management, Tourism, Hospitality Industry, Revenue Analysis, Sales, Hotel Management, Business Travel, Customer Service, Yield Management, Account Management, Leisure, Sales Management, Resorts, Online Travel, Salesforce.com
Education
University of Phoenix
Associate of Arts (AA), Hospitality, Travel & Tourism Management, 3.75
Tri-State Travel 1995 — 1996
Travel Certificate
Kforce Clinical Research 2007 - Present
American Express Business Travel February 2000 - June 2006
Education
University of South Florida 2005 — 2007
Remax Grand 2004 - Present
Farmers Insurance July 2011 - December 2012
Bank of America January 2003 - April 2007
American Express Business Travel 1992 - 2002
Skills
Selling, Sales, Real Estate, Referrals, Account Management, Sales Management, Cold Calling, Negotiation, Customer Satisfaction, Customer Service, First Time Home Buyers, Marketing, Qualifying Prospects, Commercial Real Estate, Short Sales, Organization &..., Investment Properties, Contract Negotiation, Leadership, Residential Homes, Sellers, Small Business, Relocation
Education
University of Houston
American Express Business Travel October 2000 - Present
American Express September 1996 - October 2000
Maritz Travel Company October 1994 - September 1996
Trans World Airlines December 1985 - October 1994
Skills
Call Centers, Business Analysis, Customer Service, Process Improvement, Data Analysis, Analysis, Relationship Management, Travel Management, Business Process..., Forecasting, Management, Change Management, Vendor Management, Project Management, Access, Risk Management, Customer Satisfaction
Education
University of Phoenix 2010 — 2013
AAFS, Finance, A
CareFusion August 2013 - February 2015
Intuit June 1999 - January 2013
American Express Business Travel November 1997 - June 1999
Maritz June 1994 - March 1997
Carlson Wagonlit Travel November 1991 - June 1994
Skills
Travel Management, Contract Negotiation, Business Travel, Account Management, Event Management, Negotiation, Trade Shows, Pricing, Management, Marketing Strategy, Sales, Sales Management, Budgets, B2B, New Business Development, Sabre, Vendor Management, Strategic Partnerships, Hotels, Customer Satisfaction, Competitive Analysis, CRM
Education
University of California, Santa Barbara
Bachelor of Arts (B.A.), History
Weaver Enterprises May 2008 - Present
American Express Business Travel April 2003 - May 2008
American Express Business Travel September 1969 - July 2001
Skills
Business Travel, Travel Management, Airlines, Tourism, Hospitality, Online Travel, Event Management, Account Management, Leadership, Sales, Negotiation, Leisure Travel, Leisure, Sabre, Cruises, Management, Training, Hotels, Airports, Car Rental, Strategic Partnerships, Ticketing, New Business Development, Sales Management, Budgets, Marketing Strategy, Pricing, Hospitality Management, Trade Shows, Contract Negotiation, Customer Satisfaction, Revenue Analysis, Meeting Planning, Adventure Travel, Yield Management, Hospitality Industry, Amadeus, Travel Planning, Call Centers, Hotel Management, Aviation, Corporate Events, Team Building, Vacation, Customer Service, Operations Management, Event Planning, B2B, Airline Reservations, Food & Beverage
Education
University of Phoenix 1996 — 2000
Bachelor of Business Management, Business Administration and Management, General, 3.9
American Express DirectorAmerican ExpressJanuary 2014 - Present
American Express Business Travel January 2007 - December 2013
American Express 1997 - December 1999
Price Waterhouse Coopers January 1991 - January 1993
Education
University of Dayton 1987 — 1991
BS, Accounting
American Express Business Travel March 1990 - July 2008
Skills
Travel Technology, Business Travel
Education
University of Houston 1964 — 1968
BA, Speech and History
Travisa Passport & Visa Service July 2014 - Present
Colpitts World Travel September 2011 - June 2014
Helms Briscoe Group December 2009 - August 2011
American Express Business Travel July 2002 - May 2009
American Express Business Travel September 1998 - July 2002
Synergi April 1997 - September 1998
The Sutton Place Hotels June 1996 - September 1998
Le Meridien Hotels 1991 - 1997
Woodside Management 1983 - 1985
Skills
Meeting Planning, Business Travel, Hotels, Travel Management, Hospitality, Contract Negotiation, Trade Shows, Tourism, Corporate Events, Event Planning, Strategy, Customer Service, Management, Travel Technology, Account Management, Hospitality Industry, Online Travel, Marketing Strategy, Resorts, Revenue Analysis, Incentives, Event Management, Marketing Communications, Sabre, Hotel Management, Marketing, Leisure, Salesforce.com, Yield Management, Hospitality Management, Sales, B2B, Pricing, Leisure Travel, Hotel Booking, New Business Development, Market Planning, Sales Management, Customer Satisfaction, Food & Beverage, Incentive Travel, Negotiation, Budgets, Catering, Online Marketing, Cruises, Social Media Marketing, Sponsorship, Strategic Partnerships, Travel Planning
Education
University of Massachusetts Boston
BS, Marketing
Self January 2015 - Present
WorldClinic July 2014 - December 2014
Sprint February 2004 - July 2014
American Express Business Travel October 1993 - December 2001
Skills
Coaching, Marketing, Telecommunications, Wireless, Sales, Retail, Customer Satisfaction, Customer Retention, Management, Customer Service, Customer Experience, Cross-functional Team..., Operations Management, CRM, New Business Development, Direct Sales, Sales Operations, Selling, Team Leadership, Sales Management, Account Management, Business Development, B2B, Sales Process, Solution Selling, Training
Education
University of New Hampshire 1984 — 1988
Bachelor of Arts (B.A.), English
- Mercer - July 2015 - Present
BCD Travel April 2014 - January 2015
Circles October 2009 - August 2013
Travizon August 2006 - April 2009
Over Thirty Baseball, Inc January 2008 - January 2009
American Express Business Travel August 1984 - June 2006
Skills
Customer Satisfaction, Event Planning, Hotels, Car Rental, Airlines, Call Center, Travel Management, Sabre, Business Travel, Tourism, Event Management, Operations Management, Customer Relations, Process Improvement, Change Management, Customer Service, Call Centers, Team Leadership, Leadership, Management, Travel Planning, Project Management, New Business Development, Account Management, CRM, Program Management, Business Development, Sales, E-commerce, Budgets, Coaching
Education
University of Massachusetts Lowell 1983 — 1984
Business Administration
Lowell High School 1980 — 1983
Medical Office Software February 2011 - July 2011
PlumChoice December 2010 - March 2011
SITA July 2003 - August 2009
American Express Business Travel September 2000 - December 2001
American Express Business Travel June 1991 - September 2000
Skills
Norton Ghost, DHCP, TCP/IP, Lotus Notes, Active Directory, Microsoft Exchange, WINS, Network Administration, Hardware, Networking, Software Installation, Security
Education
University High School
University of Nebraska-Lincoln
Altour International November 2014 - Present
Twin Bridge Technologies LLC May 2014 - Present
Partnership Travel Consulting LLC September 2013 - November 2014
In the Black - Performance Consultancy April 2007 - November 2014
AirPlus July 2012 - September 2013
Association of Corporate Travel Executives (ACTE) July 2010 - July 2012
British Airways OpenSkies July 2007 - October 2008
American Express Business Travel October 2003 - April 2008
Rosenbluth International February 1978 - October 2003
Skills
Sales, Public Speaking, Marketing, Travel Management, Business Travel, Revenue Analysis, Airlines, Mergers, Organizational..., Travel Technology, Business Planning, Hotels, Strategy, Team Building, Leadership, Budgets, Account Management, Mergers & Acquisitions, Business Strategy, Management, Operations Management, Contract Negotiation, Business Development, Tourism, Online Travel, Performance Management, New Business Development, Executive Coaching, B2B, Event Management, Strategic Partnerships, Start-ups, Strategic Planning, Negotiation, Sabre, Hospitality, Sales Management, Consulting, Team Management, Competitive Analysis, E-commerce, Sourcing, Pricing
Education
University of Notre Dame 1973 — 1976
Courtesy Associates February 2013 - Present
SmithBucklin 2013 - 2015
Carlson Wagonlit Travel February 2005 - February 2013
American Express Business Travel July 1999 - February 2005
All Ways Travel September 1996 - July 1999
Skills
Blogging, Business Travel, Tourism, Event Management, Travel Management, Sabre, Hotels, Event Planning, Hospitality, Customer Service, Marketing Strategy, Sales, Management, Training, Customer Satisfaction, Team Building, Ticketing, Trade Shows, Meeting Planning, Amadeus
Education
University of Maryland College Park 1996 — 1999
Women's Studies and Medival History
Canevin
Canevin
Weatherby Collection September 2010 - Present
Weatherby Collection 2010 - Present
American Express Business Travel June 1988 - September 1991
Skills
Color Theory, Fashion Jewelry, Perspective Drawings, Fashion trends, Jewelry Design, Vintage Jewelry Design, Exotic skin handbags, Jewelry, Fashion, Handbags, Sales, Styling, Vintage Clothing
Education
University of Colorado at Boulder 1977 — 1981
Bachelor of Arts (B.A.), Communication and Media Studies
Lawrence Academy
American Express February 2014 - Present
American Express February 2011 - Present
American Express Business Travel 2007 - February 2011
Skills
Salesforce.com, Sales Process, Account Management, Cold Calling, New Business Development, Solution Selling, Management, CRM, Sales, Selling, Strategic Partnerships, SaaS, Sales Operations, B2B, Business Development, Program Management, Strategy, Lead Generation, Sales Presentations, Direct Sales, Customer Retention, Relationship Management, Sales Management, Call Centers, Competitive Analysis, Contract Negotiation, Customer Acquisition, Customer Experience
Education
Excutive Focused Selling 2010 — 2010
University of Maryland College Park
Liberal Arts, Communications
American Express Business Travel June 2005 - July 2006
First Data Resources June 1996 - March 2002
Geotechnical Services 1995 - 1996
Education
University of Nebraska at Omaha 2007 — 2010
University of Nebraska at Omaha 1992 — 2010
Elementary Education
PRI Registrar July 2013 - Present
SAE International July 2011 - Present
PNC March 2010 - May 2011
PNC March 2009 - March 2010
American Express Business Travel December 2007 - June 2009
Mace Group January 2007 - December 2007
Skills
Training, Finance, Credit, Loans, Software Documentation, Team Leadership, Strategic Planning, Microsoft Word, Cold Calling, Marketing Communications, Invoicing, Automotive, Negotiation, Sales, Process Improvement, Microsoft Office, Team Building, Leadership, Microsoft Excel, Cross-functional Team..., Customer Service
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), International Business and Management
ClearCare March 2014 - Present
Digital Insight (NOW NCR) October 2013 - February 2014
Ultimate Gaming July 2012 - August 2013
Honeywell Aerospace October 2008 - May 2011
Monster Cable Products March 2006 - May 2008
Siebel Systems February 2005 - November 2005
American Express Business Travel February 2000 - September 2004
Skills
Executive..., Heavy Calendaring, Travel Planning, Expenses, Assisting Executives, Trade Shows, Microsoft Office, Marketing, Salesforce.com, Event Planning, Account Management, Event Management, Team Building, Vendors, Sales, Product Marketing, Sales Operations, Team Leadership, Project Planning, Office Management, Confidentiality, Concur, Leadership, Calendaring, Executive Support, Project Management, Customer Service, Office Administration, Calendars
Education
University of Phoenix 2010 — 2013
Bachelor’s Degree, Major in Business Minor in eCommerce
University of Phoenix 2009 — 2010
Associate of Business (A.B.), Business
American Express Business Travel February 2010 - Present
Accurate Communications November 2009 - February 2010
Harrah's Casino & Hotel Council Bluffs May 2008 - November 2009
Cabela's September 2005 - May 2008
Skills
Microsoft Office, Multi Tasking, Bilingual, Multitasking Skills, Customer Service, Telephone Skills, Creativity, Hospitality, Hospitality Industry, Hotel Booking, Hotels, Time Management, Project Management, Sales, Apollo GDS, Outlook, Call Centers, Account Management, Customer Experience, Event Management, Customer Satisfaction, Employee Training, Team Leadership, Training, Leadership, Marketing, Social Networking, PowerPoint, Social Media Marketing, Team Building, Business Travel
Education
University of Nebraska at Kearney 2004 — 2008
Bachelor of Science (BS), Hospitality Administration/Management
Allen High School 2000 — 2004
Diploma, General Studies
TrustedChoice.com (Consumer Agent Portal, LLC) February 2015 - Present
TrustedChoice.com August 2014 - February 2015
Hanley Media Lab July 2014 - August 2014
The Murray Group Insurance Services, Inc May 2008 - June 2014
American Heart Association November 2011 - January 2014
Capital Alliance of Young Professionals May 2009 - July 2012
BNI - Crossroads Connections September 2009 - March 2010
American Express Business Travel November 2007 - May 2008
RSM McGladrey September 2005 - November 2007
Skills
Property & Casualty..., Commercial Insurance, Social Media Marketing, Building Relationships, Marketing, Insurance, Health Insurance, Social Media, Sales, Blogging, Entrepreneurship, Public Speaking, New Business Development, Employee Benefits, Leadership, Non-profits, Email Marketing, Podcasting, Digital Marketing, Marketing Strategy, Content Marketing, Social Networking, Facebook, Team Building, Sales Process, SEO, Time Management, Online Marketing, Analysis, Program Management, Strategy, Small Business, Lead Generation, Strategic Planning, Marketing Communications, Start-ups, Google+, Management, Customer Service, Training
Education
University of Rochester 1999 — 2003
BA, Mathematics
American Airlines July 2014 - Present
US Airways February 2013 - June 2014
US Airways January 2010 - January 2013
American Express Business Travel March 2008 - July 2009
American Express 2002 - 2008
Skills
Forecasting, Financial Modeling, Process Improvement, Pricing, Airlines, Project Management, Microsoft Excel, Management, Customer Service, Aircraft, Aviation, Account Management, Analytics, Airports, Financial Reporting, Financial Analysis, Contract Negotiation, Program Management, Operations Management, Cross-functional Team..., Business Analysis, Competitive Analysis, Leadership
Education
University of Phoenix 2002 — 2006
Bachelor's, Accounting
Ultimate Software April 2015 - Present
HR Remedy, LLC September 2011 - April 2015
SoftLayer Technologies, Inc. December 2009 - September 2011
American Express Business Travel September 1997 - June 2009
American Express Business Travel September 1997 - May 2009
British Airways November 1995 - September 1997
Uniglobe Travel October 1992 - May 1995
Evan's Travel December 1991 - October 1992
Skills
Recruiting, Human Resources, Training, Change Management, Management, Project Management, Conflict Resolution, Leadership, Employee Relations, Talent Acquisition, Program Management, Strategy, Sourcing, Process Improvement, Team Leadership, Coaching, Talent Management, Management Consulting, Performance Management, Consulting, Six Sigma, Business Strategy, ERP, Call Centers, Technical Recruiting, Personnel Management, Onboarding, HRIS, Executive Search, Employee Engagement, Organizational..., Interviews, Vendor Management, Leadership Development, Employee Benefits, Camtasia
Education
University of North Texas 1987 — 1988
none, Business
White Oak High School 1983 — 1987
Diploma, College Prep
Langevin Learning Services
Toys"R"Us, Inc. August 2015 - Present
OfficeMax September 2011 - August 2015
OfficeMax September 2013 - December 2013
OfficeMax May 2010 - September 2011
OfficeMax August 2008 - December 2010
American Express Business Travel January 2004 - January 2006
Skills
Merchandising, Retail, Sales, Store Management, Loss Prevention, Inventory Management, Account Management, Customer Satisfaction, Visual Merchandising, Sales Management, Customer Service, B2B, Retail Sales, Selling, Cold Calling, Sales Operations, Sales Process, Profit, Direct Sales, Inventory Control
Education
University of Phoenix 2006 — 2008
Business Administration, Business
University of Phoenix 2005 — 2007
Bachelor's degree, Business Administration and Management, General
American Express Business Travel October 2008 - Present
American Express Business Travel October 2008 - Present
Skills
Account Management, Salesforce.com, Relationship Management, B2B, Sales, Sales Management, New Business Development, Sales Process, Selling, Business Development, Strategic Partnerships, Cold Calling, Solution Selling
Education
University of Phoenix
Master of Business Administration (MBA)
Travel Leaders Corporate, LLC June 2015 - Present
TSYS Merchant Solutions February 2013 - June 2015
Oriental Trading Company September 2012 - February 2013
American Express Business Travel April 2004 - August 2012
Premier Farnell 2000 - 2002
Skills
Call Centers, Customer Service, Customer Experience, Team Leadership, Customer Satisfaction, Relationship Management, Vendor Management, Credit Cards, Process Improvement, Business Analysis, Team Management, Account Management, Business Travel, Time Management, Performance Management, CRM, Training
Education
University of Nebraska at Kearney
Bachelor of Arts (B.A.), Geography/Business
American Express Business Travel 2010 - 2011
American Express Business Travel 2004 - 2009
American Express 2000 - 2004
American Express 1998 - 2000
American Express 1994 - 1998
Skills
Financial Services, Credit Cards, Product Marketing, CRM, Relationship Management, Team Leadership, Account Management, Customer Retention, Business Strategy, Project Management, Presentations, Customer Satisfaction, Customer Service, Contract Negotiation, Business Planning
Education
University of Notre Dame 1989 — 1993
Bachelor of Arts (B.A.), Political Science and Government
American Express Business Travel May 2010 - Present
American Express 1977 - Present
Skills
Credit Cards, Financial Services, Relationship Management, Call Centers, Process Improvement, Risk Management, Business Analysis, Vendor Management, Payments, Business Process..., Change Management, Banking, Financial Risk, Credit Risk, Customer Experience, SDLC, Credit, Financial Analysis, Leadership, Management
Education
University of Dayton 1969 — 1973
Business, Management, Marketing, and Related Support Services
American Express Business Travel July 2011 - July 2012
American Express Business Travel 2007 - 2009
American Express Business Travel 2005 - 2007
American Express Business Travel 2001 - 2005
American Express Business Travel 1996 - 2001
American Express Business Travel 1994 - 1996
American Express Business Travel 1992 - 1994
American Express Business Travel 1989 - 1992
Skills
Account Management, Change Management, Program Management, Sabre, Leadership, CRM, Customer Service, Business Strategy, Business Travel, Online Travel, Salesforce.com, Management, Project Management, Business Development, Team Management, Strategy, Training, Travel Management, Process Improvement, Call Centers, Sales Process, Performance Management, Customer Retention, Strategic Planning, Customer Satisfaction, Strategic Partnerships, Sales Management, Pricing, Business Planning, Coaching, Business Process..., Cross-functional Team..., Relationship Management, E-commerce, Operations Management, Vendor Management, Event Management, Consulting, Marketing Strategy, New Business Development, Competitive Analysis, Team Building, Customer Experience, Travel Technology, Project Planning, B2B, Sales, Negotiation, Team Leadership, Contract Negotiation
Education
University of California, Los Angeles
BA, Economics
Corporate Travel Management March 2015 - Present
Travel Solutions International USA or TSI USA August 2014 - March 2015
Farmers Insurance January 2014 - June 2014
American Express Business Travel March 1999 - April 2014
Skills
Business Travel, Travel Management, Sabre, Tourism, Customer Service, Account Management, Online Travel, Call Centers, Leisure Travel, Hotels, Airlines, Relationship Management, Tax Returns, Training, Tax, Internal Audit
Education
University of Phoenix 2007 — 2011
Bachelor of Science (BS), Accounting and Business/Management
Royce & Associates September 2006 - Present
American Express Business Travel February 2006 - August 2006
Trident Communications 1998 - 2006
Skills
Internal Communications, Website Development, Social Media Consulting, Annual Reports, Presentation Development, Financial Services, Marketing Strategy, Corporate Communications, Marketing, Web Content, Social Media, Strategic Communications, Email Marketing, Copywriting, Content Management, Direct Marketing, Integrated Marketing, Digital Marketing, Digital Strategy, Marketing Communications, Media Relations, Crisis Communications, Social Media Marketing, Web Content Management
Education
University of Missouri-Columbia
Bachelor of Journalism
NetApp March 2010 - Present
Rust & Associates, LLC January 2009 - March 2010
Washington Mutual May 2005 - January 2009
Microsoft Corporation April 1998 - April 2005
American Express Business Travel March 1995 - April 1998
Skills
Strategic Planning, Vendor Management, Program Management, Project Management, Contract Negotiation, Business Strategy, Account Management, Strategic Partnerships, Cross-functional Team..., Strategic Sourcing, Management, Budgets, Change Management, Data Analysis, Negotiation, Leadership, Product Management, Strategy, Process Improvement, Team Management, Thought Leadership, Business Planning, Analytics, Team Leadership, Business Process..., Event Management, Team Building, Forecasting
Education
University of Colorado Boulder 1976 — 1980
BA, Geography, Anthropology
Hennepin County July 2014 - Present
Best Buy October 2005 - July 2014
Metris Companies/HSBC June 2004 - October 2005
Independent Consulting September 2002 - June 2004
Carlson Wagonlit Travel January 1998 - February 2002
American Express Business Travel May 1992 - January 1998
Age of Travel May 1989 - May 1992
Skills
Instructional Design, Leadership Development, Coaching, Organizational..., Team Building, Culture Change, Program Facilitation, Adult Education, Executive Coaching, Strategic Planning, Talent Management, Change Management, Conflict Resolution, Leadership, Employee Relations, Organizational..., Program Management, Training, Strategy, Human Resources, Cross-functional Team..., Personnel Management, Project Management, Team Management, Consulting, Employee Engagement, Project Planning, Succession Planning, Employee Training, Workshop Facilitation, Facilitation, Onboarding
Education
University of Minnesota-Twin Cities 1999 — 2001
MEd, Human Resource Development
University of Minnesota-Twin Cities
Bachelor of Arts, History and Politcal Science
Short's Travel August 2006 - Present
Meskwaki Bingo Casino Hotel August 2005 - August 2006
American Express Business Travel May 1991 - March 2003
Skills
Apollo, Travel Management, Sabre, Airlines, Public Relations, Hotels, Business Travel, Microsoft Office, Travel Technology, Galileo, Online Travel, Car Rental, Ticketing, Travel Agency, Customer Service
Education
Associated Schools - Travel Training, North Miami Beach FL 1988 — 1998
Certificate of Completion, Travel Career Training
University of Nebraska at Kearney 1986 — 1987
BP America Inc May 2013 - Present
HRG North America November 2010 - May 2013
HRG North America/Avia International Travel July 2010 - November 2010
Marathon Oil Company June 2006 - July 2010
TQ3 Navigant (now Carlson-Wagonlit) December 2001 - June 2006
WorldTravel BTI December 1999 - December 2000
Carlson Wagonlit Travel April 1997 - August 1999
American Express Business Travel 1991 - 1995
Skills
Account Management, Contract Negotiation, Travel Management, Negotiation, Customer Relations, Contract Negotiations, Customer Service, Supplier Management, Contract Management, Six Sigma, Business Travel, Program Management, Team Leadership, Sales Management, Hospitality, Analysis, Operations Management, Leadership, Budgets, Pricing, Forecasting, Procurement, Business Development, Vendor Management, New Business Development, Business Strategy, Strategy, Change Management
Education
University of Houston-Downtown
BCD Travel June 2015 - Present
WageWorks April 2013 - May 2015
American Express Business Travel July 1989 - April 2013
American Express July 1989 - July 2009
Skills
Six Sigma, Leadership, Negotiation, Call Center, Business Travel, Relationship Management, Customer Experience, Business Strategy, Account Management, Strategic Planning, Project Management, Change Management, Vendor Management, Business Process..., Salesforce.com, Process Improvement, Travel Management, Call Centers, Strategy, Customer Retention, Team Leadership, Business Planning, Sabre, Team Management, Coaching, Team Building, Online Travel, Travel Technology, Leisure Travel, Tourism, Recruiting, CRM, Customer Satisfaction, Management, Business Development, Operations Management, Contract Negotiation, Business Analysis, Client Services
Education
University of Phoenix 2010 — 2012
Master of Management, Management
University of Phoenix 2008 — 2010
Bachelor of Science Management, Management
St. Joseph High School
American Express Business Travel February 2010 - Present
American Express July 2007 - January 2010
American Express Business Travel November 2004 - June 2007
American Express Business Travel December 1999 - November 2004
Agency Data Systems 1980 - 1982
American Airlines 1976 - 1980
Skills
Call Center, Process Improvement, Operations Management, Vendor Relations, Change Management, Vendor Management, Cross-functional Team..., Team Building, Customer Experience, Customer Satisfaction, Customer Relations, Sabre, Strategic Planning, Project Management, CRM, Program Management, Six Sigma, Salesforce.com, Team Leadership, Strategy, Travel Management, Business Travel, Marketing Strategy, Training, Travel Technology, Customer Service, Call Centers, Management, Strategic Partnerships, Leadership, Online Travel, Account Management, Team Management, Business Analysis, Business Strategy, Business Development, Sales, Customer Retention, Project Planning, Contract Negotiation, Analysis
Education
University of Hartford 1972 — 1976
Bachelor of Science (B.S.), Early Childhood Education and Teaching
Valhalla High School
American Express Business Travel July 2008 - Present
Retirement Living TV January 2007 - April 2008
Retirement Living Television 2007 - 2008
Education
University of Maryland University College 2003 — 2011
American Express Business Travel January 2011 - September 2012
Best Western International June 2009 - March 2011
CDMdata Inc., a Kelley Blue Book Company July 2007 - November 2008
Skills
Customer Service, Customer Relations, Word
Education
University of Hawaii at Manoa 1991 — 1994
Liberal Arts, Pre-Nursing
Ipsos March 2012 - Present
Ipsos January 2010 - March 2012
Ipsos July 2006 - August 2010
AAA Cincinnati March 2002 - April 2006
American Express 1999 - 2003
American Express Business Travel 1999 - 2002
Skills
Budget, Invoicing, Employee Relations, Human Resources, Project Planning, Contract Negotiation, Supplier Negotiation, Lease Negotiations, Project Management, Training, Program Management, Team Building, Negotiation, Customer Satisfaction, Budgets, Management, Account Management, CRM, Supplier Diversity, Corporate Social..., Vendor Management, Market Research
Education
University of Cincinnati
Financial Firm in St. Louis June 2009 - Present
GMD Investments, LLC July 2005 - Present
A.G. Edwards & Sons, Inc. 2008 - 2009
American Express July 2004 - July 2005
American Express Business Travel April 1990 - July 2004
Skills
Call Center, Project Management, Leadership, Real Estate, Process Improvement, Vendor Management, Strategic Planning, Customer Service, Budgets, Account Management, Forecasting, Contract Negotiation, Strategy, Management
Education
Dale Carnegie St. Louis
University of Missouri-Columbia
JPMorgan Chase November 2012 - Present
JP Morgan Chase May 2010 - October 2012
American Express 2007 - May 2010
American Express 2004 - 2007
American Express Business Travel 1993 - 2004
Skills
Relationship Management, Financial Services, Payments, Project Management, Product Management, Strategy, SDLC, Credit Cards, Merchant Services, Supplier Negotiation, Vendor Management, Business Development, Management, Leadership, B2B, Team Leadership, Change Management, Process Improvement, Business Analysis, Salesforce.com, Call Centers, Forecasting, Integration, Program Management, Strategic Planning, P&L Management, Analytics, Customer Experience, Product Development, Operations Management, CRM, Cross-functional Team..., Outsourcing, Banking, Strategic Partnerships, Electronic Payments, Business Process..., Competitive Analysis, Executive Management, Performance Management, Risk Management, Start-ups, E-commerce, Business Intelligence
Education
University of Madras
BS, Biology, Mathematics
American Express Global Business Travel December 2013 - Present
American Express May 2012 - December 2013
American Express Business Travel 2002 - May 2012
Classic Vacations 2000 - 2002
American Express Business Travel 1999 - 2000
Skills
Business Analysis, Requirements Gathering, Business Requirements, Process Improvement, SDLC, Sabre, Vendor Management, Visio, User Acceptance Testing, Business Process..., Software Project..., Requirements Analysis, Software Documentation, Lotus Notes, Analysis, Project Management, Program Management, Management, Change Management, Agile Methodologies, Apollo GDS, Rally, JIRA, Scrum, Kanban, Business Travel, Travel Agency
Education
University of Phoenix
Bachelor of Science in Information Technology
American Express Business Travel February 2011 - Present
Healthways February 2009 - March 2011
VistaCare July 2001 - August 2008
Corporate Express Delivery January 2000 - July 2001
CEMEX May 1997 - December 1999
America West Airlines 1986 - 1997
Skills
Employee Relations, Talent Acquisition, Deferred Compensation, HRIS, Onboarding, Payroll, Human Resources, Leadership, Performance Management, Mergers & Acquisitions, Talent Management, Employee Engagement, Organizational..., Team Building, Succession Planning, Employee Training, Management, Sourcing, Workforce Planning, Employee Benefits, Change Management, HR Policies, Training, College Recruiting, Recruiting, Organizational..., Applicant Tracking..., Personnel Management, Technical Recruiting, New Hire Orientations, Interviews, Leadership Development
Education
University of Phoenix
Bachelor of Science, Business Management and Human Resources Management
American Express Business Travel August 2009 - August 2012
Morris Air Service April 1992 - July 1994
Steigenberger Hotels AG January 1989 - January 1992
American Express April 1984 - April 1988
Skills
Customer Service, Leisure Travel, Tourism, Business Travel, Hotels, Travel Management, Account Management, Hospitality, Realtor, Event Planner, Event Planning, Luxury, Event Management, Public Speaking, Sales Process, Marketing Strategy, Fundraising, Strategic Planning, Microsoft Word, Microsoft Office, Cruises, Vacation, Corporate Events, Retail Sales, Retail Marketing, New Business Development
Education
Hawkeye Tech 1978 — 1980
Registered Dental Hygenist, Dental Hygiene
University of Northern Iowa 1977 — 1980
Associate of Science, Dental Hygiene
Silpada Designs November 2010 - Present
Travizon 1999 - 2004
American Express Business Travel 1995 - 1999
Groton Community School 1992 - 1995
Skills
Process Improvement, PowerPoint, Copywriting, HTML, Healthcare, Unix, JavaScript, Software Development, Java, Hospitals, Microsoft Office, Microsoft Excel, Strategic Planning, Yoga, Early Childhood..., Non-profits, Teaching, Travel Agency, Fundraising, Event Planning, Charter Schools, Travel Management, Public Speaking, Email Marketing, Coaching, Management, Nonprofits, Team Leadership, Social Networking, Community Outreach, Social Media
Education
University of Massachusetts, Amherst 1985 — 1990
Bachelor of Arts (B.A.), Sociology and Psychology
The Bromfield School 1982 — 1985
One Call Care Management October 2012 - Present
MSC Group June 2008 - October 2012
Medical Services Company June 2004 - June 2008
Medical Services Company March 1998 - June 2004
Mayo Clinic August 1994 - February 1996
American Express Business Travel 1989 - 1990
Skills
Purchasing, Team Leadership, Strategic Sourcing, Contract Negotiation, Process Improvement, Procurement, Inventory Management, Sourcing, Negotiation, Cross-functional Team..., Management, Contract Management, Business Process..., Project Planning, Project Management, Leadership, Sales, Forecasting, Vendor Management, Team Building, Operations Management, Strategic Planning, Strategy, Pricing, Account Management, Budgets, Outsourcing, Sales Operations, Supply Chain Management, Executive Management, Analysis, Sales Management, Supply Chain, Business Development, Program Management, New Business Development, Training, Product Development, Six Sigma, Change Management, Continuous Improvement, Business Analysis, Business Strategy, Healthcare, Logistics, Supply Management, Spend Analysis, Global Sourcing, Customer Satisfaction, CRM
Education
University of Florida 1984 — 1988
Bachelor of Arts (B.A.)
American Express Contractor - Program ManagementAmerican ExpressJuly 2010 - Present
American Express 1988 - 2011
American Express Business Travel 1988 - July 2009
American Express 1997 - 2003
Education
University of North Carolina at Greensboro 1986 — 2000
Leaders In Travel March 2010 - Present
Antique Affaire December 2006 - February 2010
American Express Business Travel 1993 - 2006
Kent Travel Service 1984 - 1993
Education
University of Maryland College Park
B.A., French and Spanish Language Studies
EPAM Systems June 2012 - Present
WNS Holdings LLC September 2007 - December 2012
American Express Business Travel June 2010 - June 2012
Cisco October 2007 - July 2010
Fox-Pitt, Kelton September 2009 - December 2009
Trainz February 2006 - October 2007
Nest Seekers International September 2004 - February 2006
GlobalBeats.com August 1999 - August 2004
Skills
Pricing Strategy, Financial Modeling, Financial Analysis, Pricing Analysis, Pricing Negotiations, Negotiation, Business Development, Cross-functional Team..., Strategy, Competitive Analysis, Process Improvement, Analysis, Business Strategy, Strategic Planning, Management Consulting, Investments, Business Analysis, Management, Business Intelligence, Leadership, E-commerce, Enterprise Software
Education
New York University - Leonard N. Stern School of Business 2007 — 2010
MBA, Finance, Strategy
University of Massachusetts, Amherst 1995 — 1997
BS, Microbiology
American Express Business Travel 1997 - Present
Philippine Airlines April 1979 - September 1988
Skills
Accounting, Ticketing, Business Travel, Networking, Sabre, Employee Relations, Apollo, Customer Service, Leadership
Education
University of Santo Tomas 1970 — 1974
BSC, Accounting
BCD Travel September 2010 - Present
Foodbuy, LLC November 2004 - June 2010
World Travel BTI November 1998 - October 2004
American Express Business Travel 1989 - 1998
General Dynamics - Convair 1982 - 1986
Skills
Forecasting, Accounting, Finance, Budgets, Accounts Receivable, Management, Leadership, Financial Analysis
Education
University of Denver - Daniels College of Business 1978 — 1982
BS - Accounting, Accounting
Celgene March 2014 - Present
American Express Business Travel 2007 - March 2014
American Express February 1996 - February 2002
American Express February 1996 - February 2002
VTS Travel September 1992 - February 1996
France-Tourisme / Paris Vison August 1989 - September 1992
Skills
Business Travel, Travel Management, Travel Technology, Account Management, Relationship Management, B2B, Online Travel, Credit Cards, Airlines, Salesforce.com, New Business Development, Sales Management, Customer Experience, Contract Negotiation, Tourism, Customer Retention, Customer Service, Customer Satisfaction, Management, Process Improvement, Business Strategy, Leadership, Business Development, Leisure Travel, Pricing, Strategic Partnerships, CRM, Global Travel Management, Strategy, Expense Management, GDS, P&L Management, E-commerce, Revenue Analysis, Leisure, Car Rental, Incentives, Competitive Analysis, Business Planning, Merchant Services, Hotels, Selling, Sales Process, Sales Presentations, Sales, Key Account Management, Negotiation, Ticketing, Travel Planning
Education
University of Richmond 1985 — 1989
BA, International Studies/Political Science, Minor in Women Studies, Concentration in French
Lycee Camille Julian, Bordeaux 1984 — 1985
American Express September 2006 - Present
American Express Business Travel October 2003 - September 2006
Rosenbluth International January 1988 - October 2003
Education
University of Delaware 1982 — 1986
BS, Mathematics
Carlson Wagonlit/Sato Travel January 2011 - Present
American College of Cardiology December 2007 - August 2009
Ovation Corporate Travel March 2005 - October 2007
American Express Business Travel June 2001 - March 2005
Travel Force Staffing March 1996 - January 2001
Skills
Sabre, Airlines, Tourism, Customer Service, FedTraveler, E2...
Education
University of New Orleans 1978 — 1979
Art Major
Atlanta University 1974 — 1976
none, Art Major
Peak Travel Group November 2005 - Present
Carlson Wagonlit Travel on site at Applied Materials April 2002 - October 2005
American Express Business Travel February 1996 - February 2002
Skills
Apollo, Travel Management, Sabre, Business Travel, Microsoft Office, Apollo GDS, Travel Technology, Airlines, Hotels, Account Management, Online Travel, Customer Service
Education
University of New Hampshire 1979 — 1983
BA, Geograpy, German
Univeristy of Salzburg, Austria
Carlson Hospitality Worldwide Central SupportBCD TravelFebruary 2010 - Present
BCD Travel February 2010 - Present
American Express Business Travel November 2009 - February 2010
Education
University of Detroit Mercy 2005 — 2007
BS, International Business
Transitions Optical October 2012 - Present
American Express Business Travel January 2008 - July 2012
American Express Business Travel December 2000 - July 2012
American Express Business Travel January 2008 - July 2011
American Express Business Travel January 2004 - January 2008
American Express Business Travel January 2000 - January 2004
Skills
Hospitality, Hotels, Customer Service, Microsoft Office, Hospitality Management, Event Management, Microsoft Excel, Hospitality Industry, Food & Beverage, Event Planning, Hotel Management, Microsoft Word, Client Relations Skills, Social Perceptiveness, Monitoring, Fluency of Ideas, Leadership, Administration and..., Coordination, Travel Agent, Coaching, Quality and procedure, Client Service Oriented, Oral and Written..., Call Center Experience, Team Contributor, Organizational and Time..., Time Management
Education
University of South Florida 2008 — 2008
Events/Meeting Planning Courses, Meeting and Event Planning
Countryside High School
Infogroup October 2007 - Present
Infogroup 2007 - 2010
American Express Business Travel February 1996 - October 2007
American Express Travel 1996 - 2007
Skills
Salesforce.com, Account Management, B2B, Lead Generation, Leadership, Forecasting, Direct Mail, Product Management, CRM, Customer Retention, Direct Sales, Marketing, Strategic Partnerships
Education
University of Nebraska-Lincoln 1987 — 1991
n/a, General
The Travel Collaborative July 2009 - Present
American Express Business Travel November 1989 - 2009
Skills
Travel Management, Tourism, Leisure Travel, Vacation, Business Travel, Cruises, Travel Planning, Sabre, Boutique Hotels, Hotel Booking, Airlines, Airports, Flight Planning, Adventure Travel, Luxury Cruise, Hotels, Event Management, Leisure
Education
University of Massachusetts, Amherst
Liberal Arts, Greek Mythology
Travcorp USA, Inc April 2007 - Present
AMERICAN EXPRESS TRAVEL SUNNYVALE May 2006 - April 2007
CARLSON WAGONLIT TRAVEL WOODLAND HILLS February 2005 - May 2006
MALAYSIA AIRLINES January 2003 - February 2005
Hoffman Travel August 2000 - January 2003
American Express Business Travel March 1996 - August 2000
Skills
Business Travel, Travel Management, Sabre, Apollo, Galileo, Leisure Travel, Travel Technology, Online Travel, Amadeus, Ticketing, Tourism, Leisure, Travel Planning, Market Research, Product Marketing, Investment Strategies, Hospitality, Hotels, Airlines, Incentive Travel, Vacation, Hotel Booking, Destination Marketing, Adventure Travel, Revenue Analysis, Honeymoons, GDS, Sustainable Tourism, Yield Management, Incentives, Cruises, Resorts, Tour Operators, Airline Reservations, Hospitality Industry, Hotel Management, Hospitality Management, Airline Ticketing, Meeting Planning, Front Office, IATA, Corporate Events, Management, Airports, Account Management, Event Management, Contract Negotiation, Sales Management, Sales, Customer Service
Education
University of Minnesota - Carlson School of Management 2004 — 2005
International Tariff, Air Pricing Specialist, Leadership Foundations, Customer Relationship Manager, 4.0
INSTITUTE FOR BUSINESS & TECHNOLOGY SANTA CLARA 1992 — 1994
Diploma, Airlines, Hospitality, Travel Management
University of Economics in Ho Chi Minh City, Vietnam 1989 — 1992
Bachelor of Business Administration (B.B.A.), International Marketing, Investment Consulting
American Airlines February 2015 - Present
US Airways April 2012 - February 2015
US Airways January 2009 - April 2012
Zero Chaos October 2008 - January 2009
Cisco Systems June 2006 - October 2008
American Express Business Travel November 1994 - July 2006
American Airlines June 1987 - May 1994
USAA Travel Agency 1985 - 1987
A & I Travel 1982 - 1985
Skills
SDLC, Requirements Gathering, Travel Technology, Airlines, Flights, Sabre, Business Travel, Group Cruises, Travel Management, Airports, Aviation, Testing, Software Documentation, Business Requirements, Process Improvement, Training, User Acceptance Testing, Call Centers, Agile Methodologies, Leadership, Program Management, Team Leadership, Databases, Access, Management, Analysis, Ticketing, Commercial Aviation, Aircraft, Online Travel, Amadeus, Pricing, Business Analysis, Quality Assurance, SharePoint, Vendor Management, Requirements Analysis, Agile Project Management, PMP, Software Project..., Integration, Business Intelligence, Project Portfolio..., Visio, PMO, Resource Management, Cross-functional Team..., IT Strategy, Business Process..., Business Process
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Information Technology
Chandler Gilbert Community College 2004 — 2006
Associate in Applied Science, Oracle Database Operations
Paradise Valley Community College
Unix/Linux class
Carlson Wagonlit Travel August 2013 - Present
Garden Ridge October 2010 - June 2013
ATP Travel 2010 - 2010
PETROLIUM GEO SERVICES 2010 - 2010
American Express Business Travel May 2008 - May 2009
BMC Software 2008 - 2009
Origin Technology 1992 - 1998
Origin Technologies/ Serendipity Travel January 1992 - March 1997
Fina Oil and Chemical 1989 - 1991
Skills
Office Administration, Travel Management, Account Management, Administrative..., Account Reconciliation, Business Travel, Customer Service, Travel Arrangements, Travel Planning, Event Management, Sales, Customer Satisfaction, Highly Dedicated, Creative Problem Solving, Dedicated Professional, Expense Reports, Credit Cards, Vendor Management, Vendor Relationships, Emergency Services, Pricing, Accounts Payable, Call Center, Outlook, Microsoft Office, Hospitality, Purchasing, Concur, Sabre, Apollo GDS, Online Travel
Education
Cypress Creek, Houston TX
University of Houston
Airline Techniques I&II
American Express Global Business Travel 2015 - Present
American Express April 2014 - June 2015
American Express Business Travel January 2011 - April 2014
Skills
Project Management, Process Improvement, Program Management, Six Sigma, Management, Leadership, Human Resources, Contract Management, Policy, Business Travel, Operations Management, Online Travel, Change Management, Call Centers, Team Leadership, Customer Satisfaction, Account Management, Business Analysis
Education
PMI 2014 — 2017
Certification, PMP, Project Management
University of Phoenix 2007 — 2011
Bachelor's Degree, Information Technology, 3.78 GPA
Interface Technical Training 2014 — 2014
Project Management Professional, PMP
American Express 2011 — 2012
Black Belt Six Sigma
American Express Business Travel March 2011 - Present
American Express 2006 - 2009
Skills
Customer Service, Strategic Planning, Account Management, Process Improvement, Training, Team Building, Vendor Management, Change Management, Budgets, Management, Leadership, Performance Management, Contract Negotiation, Business Analysis, Team Leadership, Call Centers, Program Management
Education
University of Phoenix
Bachelor's Degree, Business Administration, Management and Operations
University of Phoenix
Certification, Human Resource Management
American Express Global Business Travel October 2007 - Present
American Express Business Travel March 2005 - October 2007
American Express Business Travel January 2000 - March 2005
Skills
Software Documentation, User Acceptance Testing, Analysis, Requirements Gathering, Project Management, Analytics, SDLC, Cross-functional Team..., Business Analysis, Requirements Analysis, Customer Service, Kaizen, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Visio, Agile Methodologies, WBS, Requirements Management, Six Sigma, Business Process Mapping, Testing, Process Improvement
Education
Villanova University 2013 — 2013
Certification - Business Analysis, Project Management
University of Phoenix 2006 — 2009
BS, Business Administration
Baylor College of Medicine May 2013 - Present
American Express Business Travel October 2010 - February 2013
American Express Business Travel February 2009 - September 2010
American Express Corporate Services January 1998 - January 2009
American Express Information Services January 1996 - January 1998
American Express Travel Related Services January 1987 - January 1996
Skills
Business Process..., Business Analysis, Analysis, SDLC, Business Process, Project Management, Change Management, Vendor Management, Management Consulting, Team Leadership, Requirements Gathering, Software Project..., Systems Analysis, PMO, Requirements Analysis, Visio, Business Process Mapping, Process Improvement, Leadership
Education
University of Houston-Clear Lake 1992 — 1997
Bachelor, Legal Studies
Alvin Community College 1988 — 1991
Associate, Business
University of Michigan Health System August 2015 - Present
University of Michigan Health System August 2015 - Present
Asset Risk, Inc. (formerly EMSI-DTW) June 2014 - August 2015
Examinetics September 2003 - November 2013
Henry Ford Hospital 2003 - 2003
Sony Pictures Entertainment 2001 - 2002
American Express Business Travel 1996 - 2001
Disney ABC Television Group 1992 - 1996
United Airlines September 1978 - June 1984
Westin - Detroit Plaza Hotel 1976 - 1978
Skills
Healthcare, Spirometry, Vital Signs, Phlebotomy, Biometrics, EKG, Business Travel, Travel Management, Customer Service, Training, Microsoft Office, Management, Leadership, Coaching, Team Building, Marketing, Fundraising, Public Speaking, Event Planning, Outlook, Budgets, Sales
Education
University of Michigan 1974 — 1976
N/A, Liberal Arts
Mumford High School 1971 — 1974
Diploma
Romulus High School 1970 — 1971
Diploma
Daugherty Business Solutions June 2011 - Present
APU January 2011 - April 2011
Mckesson Specialty September 2009 - May 2010
American Express Business Travel September 1997 - October 2008
Skills
SDLC, User Acceptance Testing, Business, Testing, Quality Center, Requirements Analysis, Business Process..., Software Project..., Business Analysis, Project Management
Education
University of Central Missouri 1989 — 1996
Graduate and Undergraduate degree., BA/Marketing - Undergrad and Industrial Management - Graduate
American Express January 2002 - Present
American Express April 1992 - Present
American Express Business Travel 2003 - 2010
Rosenbluth International / American Express 2000 - January 2002
LUCENT TECHNOLOGIES SINGAPORE PTE, LTD 1997 - 2000
Education
University of Phoenix
MBA, International Business
Travel and Transport 2004 - Present
American Express Business Travel 1995 - 2002
D'Angelo 1980 - 1995
Pizza Hut 1977 - 1981
Skills
Account Management, Customer Service, Management, Contract Negotiation, Sales, Negotiation, New Business Development, Budgets, Team Building, Sales Management, Marketing
Education
University of New Hampshire 1977 — 1978
Engineering
American Express Business Travel November 2007 - Present
Skills
Contract Management, Instructional Design, Learning Management, Instructor-led Training, Performance Consulting, Coaching, Needs Analysis, Team Building, Captivate, Cross-functional Team..., Blended Learning, ADDIE, Leadership Development, Strategic Communications, Performance Management, Adult Education, Executive Coaching, E-Learning, Six Sigma, Leadership, Organizational..., Program Management, Process Improvement, Project Management, Management, Team Leadership, Training, Organizational..., Call Centers, Change Management, Training Delivery, Budgets, Learning Management..., Business Transformation, Vendor Management, Workshop Facilitation, Strategy, Performance Improvement, Business Process..., Employee Training, Curriculum Design, Visio, Camtasia, Software Documentation, Soft Skills, Thought Leadership, Career Development, CRM, MBTI, Staff Development
Education
Arizona State University - MA
Master's degree, English/Writing
University of Colorado at Boulder
Bachelors, Education
Luxottica Retail September 2004 - Present
American Express Business Travel 2002 - 2005
US Shoe & Lenscrafters 1989 - 1995
Skills
Travel Management, Project Planning, Account Management, Supervisory Skills, Meeting Planning, Customer Service, Vendor Management, Leadership, Wireless Management, Business Travel, Change Management, Credit Cards, Fleet Management, Strategic Planning, Team Building, Hospitality, Sales, Forecasting, Operations Management, Budgets, Inventory Management, Contract Negotiation, Training, Time Management, Event Management, Negotiation, Management, Retail, Customer Satisfaction, Process Improvement, Sales Management, Performance Management, Leadership Development, Team Leadership, Recruiting, Coaching, Cross-functional Team...
Education
University of Houston
CCTE
Technip June 2014 - Present
BCD Travel February 2013 - June 2014
Griffin Americas July 2009 - January 2013
Global Industries LLC June 2007 - July 2009
Global Industries 2007 - 2009
TQ3 Navigant/Carlson Wagonlit Travel May 2006 - June 2007
American Express Travel Related Services April 1997 - May 2006
American Express Business Travel 1998 - 2006
Skills
Travel Management, Negotiation, Vendor Management, Business Travel, Operations Management, Contract Negotiation, Booking Systems, Management, Sabre, Customer Service, Training, Analysis, Leadership, New Business Development, Software Documentation, Hotels, Team Management, Ticketing, Travel Technology, CRM, Account Management
Education
University of Phoenix 2005 — 2006
Business Administration and Management, General
2006 - 2007Axia University
Mental Health Center April 2014 - Present
Mental Health Center December 2012 - April 2014
American Express Business Travel June 2007 - June 2009
Ramada Inn October 2008 - March 2009
Courtyard by Marriott September 2005 - June 2007
Courtyard by Marriott April 2003 - September 2005
The Ritz-Carlton Hotel Company LLC March 2002 - April 2003
Skills
Customer Satisfaction, Software Documentation, Training, Community Outreach, Outlook, Conflict Resolution, Microsoft Office, Program Development
Education
Walla Walla College 2013 — 2014
Master's degree, Social Work
The University of Montana 2000 — 2013
Bachelor of Arts (B.A.), Psychology
The University of Montana 2000 — 2013
Bachelor's degree, Social Work
Hilton Reservations Worldwide July 2010 - Present
United Health Group January 2007 - March 2010
American Express Business Travel December 2000 - April 2005
Skills
Call Centers, Customer Service, Outlook, Data Entry, Customer Satisfaction, Travel Management, Training, Telephone Skills, Microsoft Office, Software Documentation, Microsoft Excel, Microsoft Word, System Administration, PowerPoint, Event Planning
Education
University of Phoenix 2013 — 2014
Echols International School of Hotel and Travel 1989 — 1989
Certificate, Travel
Apalachicola Center for History, Culture and Art August 2014 - Present
Apalachicola Center for History, Culture and Art August 2014 - Present
Historic Apalachicola Main Street August 2011 - August 2013
The Green Door/Artemis/Charming Comforts September 2006 - August 2011
American Express Business Travel June 1987 - December 2004
Skills
Event Management, Meeting Planning, Salesforce.com, Event Planning, Customer Service, Social Networking, Sales, Hospitality, Account Management, Marketing, Trade Shows, Social Media, Leadership, Project Management, Fundraising, Management, Public Speaking, Sales Management, Team Building, Budgets, Process Improvement, Marketing Strategy, Direct Sales, Negotiation, Teaching, Inventory Management, Email Marketing, Newsletters, Sales Process, Project Planning, Training, Recruiting, Social Media Marketing, Volunteer Management, CRM, Research, Nonprofits, Public Relations, New Business Development, Marketing Communications, Strategic Planning
Education
UMass Boston 1964 — 1968
BA
American Express Business Travel July 2010 - Present
American Airlines May 1995 - September 2009
American Airlines January 1995 - December 2008
American Airlines January 2001 - December 2003
Skills
Customer Service, Sales Management, Strategic Planning, Process Improvement, Product Development, Business Travel, Sales, Airlines
Education
University of Connecticut 1974 — 1978
Bachelors, Business Administration / Marketing
FMC Technologies July 2013 - Present
American Express Business Travel March 2006 - July 2013
Ev1Servers / Softlayer (an IBM Company) March 2001 - March 2006
Skills
Call Center, Business Analysis, SDLC, Salesforce.com, Project Management, User Acceptance Testing, Vendor Management, Testing, Business Intelligence, Process Improvement, Visio, Software Documentation, Business Process..., CRM, Requirements Analysis, Data Analysis, Analysis, Team Leadership, SharePoint, Call Centers, Knowledge Management, Databases, PMP, Quality Assurance, Change Management, Leadership, Management, Microsoft SQL Server, Program Management, Project Portfolio..., SQL, Training, System Administration, Team Management, Troubleshooting, Going the Extra Mile
Education
University of Houston 2001 — 2006
Bachelor's degree, Business/Corporate Communications
University of Houston 2001 — 2006
Bachelor's degree
American Express Technologies August 2007 - Present
American Express Technologies December 2004 - July 2007
American Express Business Travel May 1998 - March 2003
American Express Finance 1997 - 2001
Skills
Re-engineering, Process Improvement, SDLC, PMO, Vendor Management
Education
University of Phoenix 2001 — 2003
MBA/Global Management, Global Markets
University of Phoenix 2000 — 2001
BA, Project Management
University of Phoenix 1996 — 2000
BA, Business Administration
WHP RLK February 2011 - Present
American Express Business Travel March 1989 - March 1997
American Express March 1989 - March 1997
Skills
Team Building, Entrepreneurship, Small Business, Social Media, Network Marketing, Customer Service, Public Speaking, Coaching, Email Marketing, Marketing Strategy, Direct Marketing, Marketing, Trade Shows, Social Media Marketing, Online Advertising, Online Marketing, Advertising, Web Marketing, Digital Marketing, Marketing Communications
Education
University of South Alabama 1978 — 1981
Marketing
Signature Consultants for Wells Fargo July 2015 - Present
HonorHealth October 2014 - July 2015
CDI Corporation June 2014 - October 2014
American Express (contract through CDI IT Solutions) April 2012 - October 2014
CDI Corporation April 2012 - June 2014
American Express Business Travel May 2009 - June 2010
American Express May 2006 - November 2008
Skills
Customer Relations, Call Center, Customer Service, Business Analysis, Customer Satisfaction, Team Leadership, Coaching, Program Management, Account Management, MS Office Suite, PowerPoint, Excel, Salesforce.com, Microsoft Office, Visio, Outlook, Process Improvement, Problem Solving, MS Project, Mentoring, Team Building, Vendor Relations, Team Management, Lotus Notes, Instructional Design, Word, Public Speaking, SharePoint, Project Planning, Customer Experience, Business Process..., Change Management, Training, Analysis, Certified Scrum Master..., SDLC, Call Centers, Cross-functional Team...
Education
Keller Graduate School of Management 2011 — 2013
MBA/PM, Project Management, A
University of Phoenix 2009 — 2010
Masters, Adult Education and Training
University of Phoenix 2006 — 2009
B.S., Business Administration
Noble Village at Spalding - Peachtree Corners May 2014 - Present
Parc at Duluth June 2012 - November 2013
Parc at Duluth September 2006 - June 2012
American Express Business Travel December 1993 - September 2006
Skills
Marketing, Sales Management, Marketing Strategy, New Business Development, Account Management, Team Building, Strategic Planning, Budgets, Sales, Event Management, Operations Management, Leadership, Customer Service, Marketing Communications, Contract Negotiation, Business Development, • Building Strategic..., Public Relations, Microsoft Excel, Advertising, Coaching, Market Planning, Negotiation, Public Speaking, Competitive Analysis, Business Planning, Selling, Microsoft Word, PowerPoint
Education
University of Hartford 2000 — 2000
Business/Corporate Communications
West Virginia University 1965 — 1966
Business
Travel Leaders April 2005 - Present
American Express Business Travel January 1995 - February 2005
Skills
Sabre, Apollo, Business Travel, Travel Management, Galileo, Ticketing, Amadeus, Online Travel, Car Rental, Travel Technology, Tourism, Hotel Booking, Leisure, GDS, Hotels, Customer Service
Education
University of Miami
BBA, Business
Minuteman Press Post Oak and Museum & Medical District January 2013 - Present
AMA Horizon, Inc. August 2012 - Present
Volunteer September 2005 - June 2011
American Express Business Travel March 1989 - June 2005
Skills
Travel Management, Customer Service, Event Planning, Marketing Communications, Marketing
Education
University of Maryland Baltimore County 1980 — 1984
BA, English
American Express Business Travel September 1993 - Present
Skills
Leisure Travel, Financial Analysis, Hotels, Apollo, Sabre, Business Travel, Galileo, Travel Management
Education
University of Dayton 1986 — 1990
Darden Restaurants July 2004 - Present
Subway Development Corp April 2011 - May 2012
American Express Business Travel June 1995 - February 2005
Education
University of Phoenix
Business Communications
Law Office of Stephen L. Redisch, PLC February 2014 - Present
Law Offices of Harvey Covensky, P.C. August 2002 - Present
Clarenceville United Methodist Church June 1998 - August 2002
American Express Business Travel July 1984 - January 1997
Skills
Highly detail oriented, Organized Multi-tasker, Customer Service, Appointment Scheduling, Drafting Correspondence, Reports, Grammar, Punctuation, Micrsoft Word, Typing, Dictaphone, Travel Planning, Business Travel, Online Travel, Answering Telephones, Legal Documents, Pleadings, Medical Terminology, Medical Transcription, Workers Compensation, Social Security...
Education
University of Nebraska-Lincoln
Certificate in Secretarial Proficiency
At-Home Professions, Ft. Collins, CO
Medical Transcription/Transcriptionist
Braniff Educaton Systems, Dallas, TX
Certificate, Airline & Travel School
American Express Business Travel 1984 - 1990
Education
University of Florida
Bachelor of Arts and Sciences, English
Rozbro Painting and Decorating September 2010 - Present
American Express Business Travel January 1999 - June 2003
Education
University of Nebraska at Omaha 1978 — 1982
Bachelor of Science (BS), Interior Design
American Express Business Travel March 2008 - Present
Boston Scientific October 2003 - March 2008
Cordis 2001 - 2003
Education
University of Puerto Rico-Mayaguez 1995 — 2000
Bachelor of Engineering (B.E.), Industrial Engineering
On Assignment October 2012 - Present
Encore Travel Planning April 2011 - Present
University of California January 2011 - April 2012
Apartment Sales Group Inc October 2002 - December 2010
Coldwell Banker July 1998 - October 2000
Capitol Records August 1991 - April 1996
Union Bank of California October 1989 - August 1991
American Express Business Travel January 1988 - October 1989
Skills
Travel Management, Business Travel, Event Planning, Event Management, Tourism, Customer Service, Sales, Social Media, Hospitality, Marketing, Entrepreneurship, Concur, High Organizational..., Highly motivated..., Sabre
Education
University of California, Los Angeles
Bachelor of Arts, Political Science
De Paul University 2009 — 2009
Certificate, Practical Internet Marketing
YogaWorks 2010 — 2010
RYT (Registered Yoga Teacher), Certificate
Altour October 2013 - Present
American Express Business Travel January 2000 - Present
Skills
Tourism, Customer Service, Hospitality, Hotels, Business Travel, Online Travel, Travel Management, Hotel Booking, Leisure
Education
University of Phoenix 2010 — 2011
Tourism and Travel Services Management
American Express Business Travel
Skills
Account Management, Travel Management, Tourism, Sales, Sales Management, Negotiation, Contract Negotiation, Hotels, B2B, Business Travel, Customer Service
Education
University of Portland
University of Portland
Bachelor of Arts (B.A.), Psychology
American Express Business Travel 1998 - 2012
Skills
Tourism, Airlines, Sports Coaching, Hospitality Industry, Customer Satisfaction, Twitter, Volunteering, Voice Over
Education
University of Minnesota-Duluth 1978 — 1983
Political Science
American Express Business Travel June 1998 - Present
American Express Business Travel 1998 - 2012
Skills
Microsoft Excel, Microsoft Word, Typing, Creativity, Flexibility, Calculations, Teamwork, Highly responsible
Education
University of Phoenix 2007 — 2010
Bachelor's degree, Accounting, 2.96
BCD Travel June 2012 - Present
Carlson Wagonlit Travel May 2011 - June 2012
American Express Business Travel March 1995 - April 2011
Skills
Tourism, Airlines, Travel Technology, Hotels, Leisure Travel, Hospitality, Revenue Analysis, Ticketing, Car Rental, Amadeus, Travel Management, Business Travel, Online Travel, Sabre, Microsoft Excel
Education
University of North Texas 1981 — 1986
Bachelor of Arts (BA), Commercial and Advertising Art
Denver Pizzazz 1997 - 2012
American Express 1985 - 1996
American Express Business Travel 1980 - 1985
Skills
Sales Management, Retail Marketing, Visual Merchandising, Fashion Jewelry, Designer Jewelry, Fashion Accessories, Performance Evaluations, Event planning expertise, Highly detail oriented, Mentoring Of Staff, Public Speaking, Travel Management, Group Training, Staff Development, VIP Trip Planner, Apparel, Retail Sales, Fashion, Retail Sales Experience, Skilled Multi-tasker, Trend Forecasting, Styling, Performance Appraisal, Fashion Shows, Shoes, Program Management, Internet Savvy, Wholesale, Stylists, Merchandise Planning, Window Displays, New Store Openings, Product Knowledge, Trend, Retail, Store Operations, New Store Development, Footwear, Assortment, Trend Analysis, Shrinkage, Driving Results, Planograms, Luxury Goods, Store Management, POS, CPFR, Loss Prevention, Shrink Management, Big Box
Education
University of Kentucky 1965 — 1969
Bachelor's degree, Secondary Education