American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
BCD Travel/Paramount Pictures March 2012 - Present
Obama for America September 2011 - Present
American Express Business Travel November 2006 - January 2010
Conde Nast May 2006 - November 2006
Chase Law Group November 2005 - January 2006
Ted Heiman and Associates February 2005 - December 2005
Bank of America January 2004 - August 2005
Skills
Travel, Market Research, Public Relations, Event Planning, Event Management, Editing, Research, Proofreading, Marketing, Recruiting, Advertising, Data Entry, Interviews, Legal Writing, International Relations, Business Development
Education
Thomas M. Cooley Law School 2001 — 2002
Completed 2 years of 3 year Program, International Affairs
Georgian Court University 1997 — 2000
Bachelor of Arts, English Literature
Ocwen Financial Corporation September 2012 - Present
Altisource September 2012 - January 2015
GBTA- (Tampa Chapter ) December 2010 - January 2014
Travizon August 2011 - July 2012
Able Body Labor October 2007 - October 2010
AMERICAN EXPRESS CORPORATE TRAVEL SERVICES October 1998 - August 2007
American Express Business Travel August 2001 - August 2005
Rosenbluth International February 1999 - August 2001
Carlson Wagonlit Travel December 1994 - September 1999
Skills
Travel Management, Business Travel, Sabre, Tourism, Account Management, Hotels, Contract Negotiation, Airlines, Event Management, Negotiation, Meeting Planning, Customer Service, Revenue Analysis, Event Planning, Hospitality, Budgets, Sales Management, New Business Development, Leisure Travel, Sales, Program Management, Training, Operations Management, Management, Leadership, Business Development, Customer Satisfaction, Travel Technology, Project Planning, Online Travel, Ticketing, Trade Shows
Education
United Travel School- Clearwater 1986 — 1987
Travel certificate
Framingham State University 1977 — 1978
American Express Business Travel October 2007 - Present
Sociedad Internacional de Servicios de Panama, S.A. January 1981 - January 1989
Skills
Financial Services, Re-engineering, Business Strategy, Strategic Planning, Credit Cards, Account Management, Strategy, Strategic Partnerships, Payments, Sales, Negotiation, Relationship Management, Credit, Business Planning, CRM, Business Development, Banking, Product Management, Vendor Management, Competitive Analysis, Risk Management, Analytics, Portfolio Management, Business Analysis, Executive Management, Leadership
Education
Florida State University
Bachelor of Business Administration (B.B.A.), Marketing/Human Resources
American Express Business Travel March 2012 - August 2012
Skills
Spanish, French, International Relations, Foreign Languages
Education
Humboldt State University 2005 — 2010
Bachelor of Arts (BA), International Relations and Affairs, 3.8
Université de Paris (Val-de-Marne and St. Denis) 2008 — 2009
Bachelor of Arts (B.A.), French Language and Literature
Inspired by Change, LLC August 2011 - Present
Wisconsin Council on Mental Health April 2013 - Present
Toastmasters International 2012 - Present
Toastmasters International February 2013 - Present
Ozaukee County Sheriff's Department December 2007 - January 2010
Jewish Beginnings Lubavitch Preschool June 2005 - December 2007
American Express Business Travel September 1996 - June 2005
Skills
Public Relations, Fundraising, Purchasing, Strategic Planning, Customer Relations, Motivational Speaking, Writing, Leadership, Analytics, Books, Business, Customer Service, Community Outreach, Content Management, Innovation, Microsoft Office, Non-profits, Social Networking, Office Management, Problem Solving, Publishing, Firefighting, Emergency Medical, Emergency Procedures, Nonprofits, Blogging, Teaching, Management, Training, Event Management, Leadership Development, Small Business, Social Media, Time Management, Storytelling, Coaching, Published Author, Entrepreneurship, Change Management, Public Speaking, Team Building, Team Leadership
Education
Milwaukee Area Technical College 2000 — 2001
Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Gateway Technical College 1994 — 1995
Emergency Medical Technology/Technician (EMT Paramedic)
Waukesha County Technical College 1990 — 1991
Emergency Medical Technology/Technician (EMT Paramedic)
Thomas Moore/St.Mary's 1985 — 1989
Graduate
Immaculate Conception
Humber College August 2013 - Present
American Express Global Corporate Payments May 2011 - August 2013
American Express Leisure Travel March 2009 - May 2011
American Express Merchant Services January 2008 - March 2009
American Express Business Travel March 2002 - January 2008
American Express Corporate Services October 1998 - March 2002
Delta Hotels & Resorts June 1994 - October 1998
Delta Hotels & Resorts March 1991 - June 1994
Commonwealth Hospitality March 1987 - March 1991
Skills
Client Management, Sales & Marketing, Leadership, People Management, Strategic Planning, Strategy Implementation, Communications, F&B (Hotel) Operations, Accounting (Hotel) Ops., Front Office (Hotel)..., Account Management, Relationship Management, Management, CRM, B2B, Program Management, Credit Cards, Sales, Customer Satisfaction, Business Strategy, Hospitality, Training, Team Leadership, Selling, Communication, Customer Service, Time Management
Education
University of Guelph 2011 — 2013
Master of Business Administration (MBA); Dean's Honor List
York University 2003 — 2004
Management Development Program, Leadership
Delta Hotels & Resorts Training 1991 — 1998
Humber College 1986 — 1987
Hotel & Restuarant Management, Hospitality, Honours
Humber College 1984 — 1986
Culinary Management, Hospitality, Honours
American Express Business Travel April 2006 - April 2013
American Express Business Travel October 2004 - March 2006
Rosenbluth International March 2000 - October 2004
McCord 1990 - 2000
Skills
Travel Management, P&L Management, Contract Negotiations, Call Center, Vendor Management, Account Management, Business Travel, Vendor Relations, New Business Development, Contract Negotiation, Strategy, Process Improvement, Management, Call Centers, Strategic Partnerships, CRM, Customer Retention, Relationship Management, Online Travel, Sabre, Leadership, Travel Technology, Strategic Planning, Team Building, Team Management, Sales, Executive Management, Salesforce.com, Competitive Analysis, Pricing, Budgets, Cross-functional Team..., Sales Process, Analysis, B2B, Business Development, Consulting, Project Planning, Program Management, Sourcing, Negotiation, Telecommunications, Sales Operations, Analytics, Mergers & Acquisitions, Selling, Business Strategy, Sales Management, Business Process, Business Planning
Education
Indiana University Bloomington
Bachelor of Science, Business
Insight September 2015 - Present
American Express Global Business Travel October 2014 - February 2015
Self-employed 2004 - 2014
American Express Business Travel May 2000 - April 2004
Liebert Corporation 1999 - 2000
Skills
Sales Enablement Tools, Consultative Approach, Marketing Communications, Proposal Writing, Executive Summary, Presentation Design, Sales Strategy, Copywriting, Copy Editing, Marketing, Project Planning, Process Improvement, Thought Leadership, Analytical Thinker, Change Management, Conceptual Planning, Microsoft PowerPoint, Microsoft Word, Deadline Oriented
Education
Ohio University 1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing, Summa Cum Laude
Franklin University 1998 — 1999
Master of Science in Integrated Marketing Communications
UNC Foundation October 2009 - Present
Ameriprise Financial Services, Inc. March 2002 - December 2008
American Express Business Travel 1994 - 2002
Skills
Leadership Development, Public Speaking, Human Resources, Non-profits, Leadership, Employee Relations, Strategic Planning, Organizational..., Coaching, Staff Development, Team Building, Customer Service, Change Management, Management, Interviews, Recruiting, Budgets, Nonprofits
Education
North Park University 2012 — 2017
Master of Business Administration (MBA)
North Park University 2012 — 2014
Graduate Certificate, Nonprofit Management
Franklin University 2007 — 2009
Bachelor of Applied Mangement, Project Management, 4.0
University of Cincinnati 2001 — 2004
Associate's degree in Applied Business, Computer Science
UPS September 2014 - Present
American Express January 2013 - September 2014
American Express Business Travel November 2005 - January 2013
American Express July 2002 - September 2005
Skills
Leadership, Change Management, Project Management, Strategy, CRM, Vendor Management, Budgets, Management, Program Management, Relationship Management, Business Analysis, Travel Management, Process Improvement, Business Process..., Account Management, Business Travel, Call Centers, Cross-functional Team..., Project Portfolio..., Credit Cards, Product Management, Customer Experience, New Business Development, Business Planning, Business Development, Strategic Partnerships, Team Building, Contract Negotiation, Analytics, Outsourcing, Business Strategy, Payments, Management Consulting, Strategic Sourcing, Negotiation, Financial Services, SDLC, PMO, RFP, Supply Chain, Supplier Negotiation
Education
BCA
Florida State University
Bachelor of Science (BS)
American Express Business Travel June 2011 - Present
American Express Business Travel July 2008 - June 2011
Swatch Group August 2006 - July 2008
Skills
Relationship Management, Travel Management, Strategy, Business Travel, Account Management, Contract Negotiation, Business Development, B2B, Salesforce.com, Management Consulting, Key Account Management, Strategic Partnerships, CRM, Customer Retention, Sales Management, Sales Presentations, New Business Development, Competitive Analysis, Travel Technology, Pricing, P&L Management, Selling, Customer Experience
Education
Ryerson University 2000 — 2002
Bachelor of Commerce, Marketing
Humber College 1998 — 2000
Business Administration, Marketing
University of Chicago November 2012 - February 2014
Invesco Ltd. June 2010 - October 2011
Van Kampen Investments / Morgan Stanley April 1999 - June 2010
American Express Business Travel December 1990 - April 1999
Skills
Travel Management, Contract Negotiation, Supplier Management, Strategic Planning, T&E Policy Development, Project Management, Executive Reporting, Customer Service, Event..., Supply Management, Sales, Budgets, Management, Leadership, Negotiation, Strategic Sourcing, CRM, Program Management, Cross-functional Team..., Process Improvement, Meeting Planning, Business Development, Account Management, Vendor Management, Competitive Analysis, Strategy, Team Building, Marketing, Event Management, Strategic Partnerships, Operations Management, Training, Marketing Strategy, Forecasting, New Business Development, Business Strategy, Change Management, Sales Management, Team Leadership, Marketing Communications, Salesforce.com, Business Process..., Trade Shows, Management Consulting, Market Research, Sales Operations, Business Planning, Business Analysis, Customer Satisfaction, Product Marketing
Education
Illinois State University
BS, Business Administration
Western International University May 2012 - September 2014
University of Phoenix July 2010 - March 2012
Hamilton Sundstrand May 2006 - November 2009
United Technologies July 2003 - May 2006
Kelly Services June 2001 - June 2003
American Express Business Travel January 1994 - December 2001
Skills
Event Planning, Training, Time Management, Talent Acquisition, Software Documentation, Recruiting, PowerPoint, Policy, Outlook, Organizational..., Management, Leadership, Microsoft Excel, Interviews, Human Resources, Customer Service, Analysis, Administrative..., Customer Satisfaction, Employee Relations
Education
Gateway Community College 2009 — 2009
Excel I and II
Asnuntuck Community College 1993 — 1994
Owner: KayDeez Designs February 2007 - Present
Emerald Expositions (Formerly Nielsen Business media) July 2013 - January 2015
My Petz Magazine February 2007 - June 2013
Petz Magazines: Atlanta, Charlotte, Tampa, Charleston, Dallas, NYC, Chicago, SFO, Boulder, Editions October 2009 - March 2013
Primedia / Consumer Source, Inc. September 2006 - February 2007
Primedia / Consumer Source, Inc. May 2005 - September 2006
NHU Publishing February 2003 - May 2005
Primedia / Consumer Source, Inc. June 2000 - February 2003
WorldTravel BTI September 1995 - July 2000
American Express Business Travel September 1989 - September 1995
Skills
Entrepreneur, New Business Development, Blogging, Website Development, Creative Development, Advertising, Social Media, Small Business, Event Planning, Event Management, New Media, Wordpress, Marketing Strategy, Marketing, Entrepreneurship, Public Relations, Creative Direction, Social Media Marketing, Strategic Planning, WordPress, Social Networking, Management, Online Marketing, Training, Email Marketing, Time Management, Magazines, Sales, Online Advertising, Publications, CRM, Publishing, Sales Management, SEO, Lead Generation, Facebook, Direct Marketing, Copywriting, Marketing Communications, Digital Media, Brand Development, Trade Shows, Press Releases, Newsletters, Integrated Marketing, B2B, Digital Marketing, Media Relations, Content Strategy, Content Development
Education
Georgia Southern University 1985 — 1989
ATG April 2012 - Present
ON Semiconductor January 2011 - December 2011
American Express Business Travel July 2003 - September 2009
Rosenbluth International September 1988 - July 2004
Skills
Travel Management, Management, Microsoft Office, Leadership, Business Travel, Microsoft Excel, Sabre, Account Management, Customer Service, Negotiation, Process Improvement, Contract Negotiation, Team Building, Quality Control, Event Management, Time Management, Leisure Travel, Customer Satisfaction, Hospitality, Strategic Planning, Team Leadership, Training
Education
Jacksonville State University 1984 — 1987
Bachelor of Science, Sociology and French
Jacksonville State University
Bachelor of Science (BS), Sociology
Johnson Mayes, LLC July 2009 - Present
Exelon October 1995 - July 2009
American Express Business Travel 1994 - 1995
Landis & Gyr Powers 1989 - 1994
Skills
Leadership Development, Group Dynamics, 360 Assessments, Executive Coaching, Organizational..., Organizational..., Talent Management, Executive Development, 360 Feedback, Coaching, Performance Management, Management Development, Employee Engagement, Succession Planning, Change Management, Employee Training, Leadership, Training, Onboarding, Management Consulting, MBTI, Human Resources, Strategy, Program Management, Management
Education
Georgetown University
Leadership Coaching Certification
Governors State University
M.A., Instructional Design and Performance Technology
Indiana University Bloomington
B.S. Education, Journalism and English
Teleperformance, USA June 2012 - Present
WorldStrides March 2008 - March 2010
Net Marketing Alliance March 2005 - February 2008
American Express Business Travel July 1992 - October 2006
Skills
Leadership, Management, Sales, Team Leadership, Coaching, Event Management, Event Planning, Lead Generation, Customer Service, Budgets, Call Centers, Public Speaking, Teamwork, Time Management, Training
Education
Purdue University Calumet 1974 — 1978
Indiana University-Purdue University at Indianapolis 1970 — 1974
Affiliated with PPI Solutions Toronto February 2003 - Present
C.S.T.Consultants Inc January 2001 - October 2014
American Express Business Travel 1987 - 1993
Skills
Sales, Employee Benefits, Insurance, Investments, Strategic Planning, Life Insurance, Business Planning, Sales Management, Strategic Financial..., Wealth Management, Critical Illness, Customer Service, Program Management, Long Term Care Insurance, RESP, Strategic Income and..., Juvenile Critical..., Juvenile Wealth and..., Income Insurance, Business Buy and Sell..., Loan Insurance for..., Mortgage Insurance, Top up Income..., Segregated Funds, Retirement Planning, New Business Development, Negotiation, Business Development, Financial Planning
Education
The Money Finder 2014 — 2014
Certification, Cash Flow Management
George Brown College 1993 — 1994
Diploma, Business Communication
Kirori Mal College 1963 — 1965
Masters, Social Sciences
Delhi College -Zakir Hussain College 1960 — 1963
BA, Economics
American Express Business Travel July 2008 - Present
FL Aviation July 2002 - July 2008
TAG Aviation January 2001 - July 2002
Honeywell Aerospace March 1998 - January 2001
U.S. Marine Corps January 1977 - June 1998
Education
Indiana University-Purdue University at Indianapolis 1973 — 1976
BS, Business - Marketing
Momentous Journeys January 2012 - Present
American Express Business Travel January 2006 - February 2010
Travel Connections October 2004 - May 2005
Skills
Leisure Travel, Rate Negotiation, Discounting, Groups, Cruises, River Cruises, Romance, Anniversaries, Honeymoons, Babymoons, Family Reunions, Destination Weddings, Birthdays, Hawaii, Caribbean, Mexico, Europe, United States, Tahiti/Fiji, Vacation, Google Groups, Travel Planning, Negotiation, Weddings, Discount, Airlines, Tour Operators, Hotels, Hospitality, Resorts, Leisure, Adventure Travel, Incentives, Tourism, Online Travel, Incentive Travel, Business Travel, Hotel Booking, Travel Management, Revenue Analysis, Galileo, Luxury, Destination Marketing, Sustainable Tourism, Ticketing, Travel Technology, Travel Agency, Travel Insurance, Luxury Cruise, Group Cruises
Education
International Air and Hospitality Academy 1997 — 1998
Diploma, Airline and Travel Specialist
American Express Global Business Travel March 2014 - Present
American Express Global Business Travel March 2012 - March 2014
American Express Business Travel April 2003 - February 2012
American Express Business Travel December 1996 - March 2003
Skills
Professional Writing, Business Writing, Sales Presentations, Presentation Development, Presentation Design, Presentation Coaching, Bid Preparation, Bid Writing, Proposal Writing, Project Management, Proposition Development, PowerPoint, Microsoft Word, Building Relationships, Team Management, Leadership, Management, Strategy, Strategic Communications, Analysis, Business Strategy, PMP, Customer Retention, Sales, Consulting
Education
Northwestern University 1994 — 1995
No Degree, Communication, General
International Academy of Design and Technology-Chicago 1992 — 1994
Associate's degree, Interior and Graphic Design
Seeking God Ministries January 2009 - Present
American Express Business Travel March 2007 - January 2008
Woolpert June 2005 - June 2007
Skills
Community Outreach, Teaching, Life Coaching, Gospel, Preaching, Discipleship, Pastoral Care, Theology, Biblical Studies, Pastoral Counseling, Missions, Youth Ministry, Religion, Church Events, Evangelism
Education
University of Maryland 1990 — 1992
Bachelor of Science, Marketing
Full Sail University
Bachelor of Arts (BA), Annimation
Howard Johnson April 2011 - Present
Humber College September 2010 - June 2011
American Express Business Travel April 2010 - August 2010
Carlson Wagonlit Travel October 2007 - March 2010
Skills
Tourism, Hotels, Hotel Management, Hospitality
Education
Humber College 2010 — 2011
Post Graduate, Hospitality & Tourism Operations Management
MetLife October 2014 - Present
MetLife January 2013 - Present
Verisk Analytics October 2012 - January 2013
Verisk Analytics January 2011 - October 2012
Insurance Services Office, Inc January 2009 - December 2010
Insurance Services Office, Inc April 2005 - January 2009
American Express Travel Related Services, Inc June 2000 - April 2005
American Express Business Travel February 1998 - April 2005
Skills
Marketing Strategy, Insurance, CRM, Market Research, Sales, Business Development, Marketing, Management, Process Improvement, Project Management, Vendor Management, Strategic Partnerships, Team Management, Product Development, Leadership, Salesforce.com, Analysis, Training, Contract Negotiation, Strategy, Event Management, Budgets, Enterprise Software, Negotiation, Sales Management, Integration, Account Management, Customer Service, Pricing, Business Analysis, Integrated Marketing, Strategic Planning, Risk Management, Business Strategy, Business Process..., Analytics, New Business Development
Education
Johnson & Wales University 1994 — 1996
B.S., Finance
College of Business 1992 — 1996
B.S;, Hospitality/Sales & Meeting Management & Travel Tourism Management; Political Science
Johnson & Wales University
Sun Life Financial February 2013 - Present
American Express Business Travel May 2011 - February 2013
American Express Business Travel September 2008 - June 2011
Skills
Business Analysis, Process Improvement, Access, Leadership, Management, SQL, Finance, Service Delivery, Business Process..., Business Process, Databases, Analysis, Business Intelligence, Analytics, Data Analysis
Education
HEC Montréal 2011 — 2014
MBA
McGill University 1998 — 2002
Bachelor, Computer Science
Kalash Art Studio - Owner January 2015 - Present
Margalla Communications, Inc. June 1998 - Present
American Express Business Travel July 1990 - August 1995
Rosenbluth International March 1989 - June 1990
Skills
Microsoft Office, PowerPoint, Research, Market Research, Excel, Corporate sales in...
Education
Foothill College 1989 — 1991
Business technolgy and corporate Travel
University of the Punjab, Lahore 1980 — 1984
BA, History International Relations and Geography
Shannon Dickson Photography May 2010 - Present
HRG North America January 1998 - Present
Rider Travel January 2005 - June 2006
HRG North America November 2001 - January 2005
HRG North America May 2000 - November 2001
HRG North America September 1999 - May 2000
HRG North America January 1998 - September 1999
American Express Business Travel September 1996 - December 1997
Skills
Business Travel, CRM, Call Centers, Customer Service, Leadership, Management, Project Management, Tourism
Education
George Brown College
Hospitality & Tourism
Knox Travel Academy
Travel & Tourism
Saint Mary's University
Business Communications
University of Toronto
French Grammar
Bank of America Merchant Services July 2010 - Present
American Express Business Travel January 2008 - July 2010
Paychex April 2001 - February 2007
Skills
Cold Calling, Salesforce.com, Sales Process, Business Development, Relationship Management, Sales, Account Management, Sales Presentations, Lead Generation, Selling, B2B, Solution Selling, Direct Sales, Contract Negotiation, CRM, Sales Management, Strategic Partnerships, Management, New Business Development, Leadership, Sales Operations, Customer Retention, Strategic Planning, Team Building
Education
Johnson & Wales University
HRG North America December 2013 - Present
Evan's Avengers June 2013 - Present
Candlelighters Houston July 2012 - June 2013
FROSCH July 2011 - June 2013
Carlson Wagonlit Travel July 2007 - February 2009
American Express Business Travel February 2007 - July 2007
Vacations To Go 2003 - 2003
Alliance Worldwide Travel aka Travel Agency In the Park 1998 - 2001
Skills
Business Travel, Leadership, Time Management, Customer Service, Travel Management, Team Building, Leisure Travel, Sabre, Tourism, Ticketing, Vacation, Hotels, Cruises, Hotel Booking, Leisure, Online Travel, Tour Operators, Sales, Resorts, Travel Planning, Negotiation, Event Management, Hospitality
Education
International Travel Institute 1994 — 1994
travel, travel
Houston Community College 1993 — 1994
general
Spring High School 1986 — 1991
Social Security Administration July 2014 - Present
Peace Corps March 2011 - April 2014
Evergreen Aviation and Space Museum September 2009 - March 2011
American Express Business Travel 2007 - 2008
Travizon Inc/Novellus Systems October 2000 - October 2006
Skills
Strategy, Nonprofits, Community Development, Project Management, Strategic Planning, Management, Budgets, Blogging, Grant Writing, Teaching, Program Development, Fundraising, Public Speaking, Customer Service, Tourism, Editing, Microsoft Excel, Organizational..., Staff Development, Project Planning, Event Planning, Economic Development, Leadership Development, Leadership, Microsoft Word, Research, Policy Analysis, Volunteer Management, Program Management, Program Evaluation, Team Leadership, Intercultural..., Data Analysis, Spanish, Team Building, Microsoft Office, Marketing, Public Relations, International..., Training, Cultural Awareness, Social Networking, Youth Development, Grants, Social Media, Analysis, Capacity Building, Event Management, PowerPoint, Community Outreach
Education
George Fox University 2007 — 2009
Masters of Business Administration, Management, Global Environment
Warner Pacific College 2004 — 2006
Bachelor of Business Administration (BBA), General Studies
Marshfield High 1987 — 1991
Diploma, General Studies
National Recruiters, LLC June 2000 - Present
XLC Services, LLC December 2014 - July 2015
N-Tier Solutions May 2014 - August 2014
The WorkPlace Group June 2013 - January 2014
The Fresh Market September 2012 - December 2012
Yoh, A Day & Zimmermann Company May 2012 - September 2012
American Express Business Travel February 2008 - May 2008
Northrop Grumman Information Systems 2005 - 2005
Lockheed Martin, MSD, Inc. 2004 - 2005
Skills
Technical Recruiting, Recruitment Technology, Staffing Industry, Internet Mining, Direct Recruiting, Pipeline Building, Job Posting, New Employee Orientation, Applicant Tracking..., Screening, Salary Negotiation, Job Fairs, New Business Development, Interviewing, Supervisory Skills, Training Skills, Team Building, Coaching, Sales Presentations, Customer Presentations, Progress Reports, Excel, Full-cycle Recruiting, Performance Appraisal, Team Motivator, Microsoft Excel, Benefits Negotiation, New Hire Orientations, Recruiting, Training, Leadership, Executive Search, Temporary Placement, Industrial Sector, Interviews, Employer Branding, College Recruiting, Human Resources, Talent Management, Resume Writing, SDLC, Pipelines, Web Mining, Management, Permanent Placement, OFCCP, Job Descriptions, Taleo, Job Scanning, Sourcing
Education
Guilford College 1993 — 1997
Bachelor’s Degree, Psychology
LMK Technologies, LLC October 2013 - Present
Sikich, LLP Certified Public Accountants & Advisors June 2009 - October 2013
McGladrey & Pullen LLP 1998 - 2009
American Express Business Travel 1998 - October 2005
Skills
Employee Benefits, Private Equity Groups, Manufacturing, Distributors, Due Diligence, Private Equity, Recruiting, Employee Relations, College Recruiting, Corporate Tax, Payroll, Finance, Financial Statements, Financial Reporting, Auditing, Accounting, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, GAAP, Management, Budgets, Financial Accounting
Education
Governors State University 1989 — 1991
Bachelor of Arts (B.A.), Business Administration and Management, General
Turnkey Solutions, LLC July 2009 - Present
Alliance Data 2000 - 2008
Equifax Information Services Center September 1998 - April 2000
American Express September 1994 - September 1998
American Express Business Travel 1994 - 1996
Skills
Process Improvement, Team Building, Program Management, Leadership, Call Center, Training, Management, Customer Satisfaction, Coaching, Sales Management, Outsourcing, Recruiting, CRM, Vendor Management, Solution Selling, Business Analysis, Hiring, Call Centers, Budgets, Customer Experience, Change Management, Business Process..., Analysis, Contact Centers, Sales, Customer Service, Project Management, Data Analysis, Strategic Planning, Forecasting, Organizational..., Workforce Management, Performance Management, Customer Retention, Cross-functional Team..., Operations Management
Education
Georgia State University
Management
High School
American Express June 2013 - Present
American Express Business Travel August 2011 - June 2013
Post Foods June 2010 - August 2011
Post Foods March 2009 - May 2010
Pfizer Pharmaceuticals 2003 - 2009
Gilden Integrated January 2003 - May 2003
Skills
Brand Management, Cross-functional Team..., Competitive Analysis, Marketing Strategy, Customer Insight, Mobile Marketing, Innovation, Market Analysis, Leadership, Marketing, Integrated Marketing, Segmentation, Business Development, Business Strategy, Marketing Research, Strategy
Education
New York University, Stern School of Business 2006 — 2009
MBA, Marketing, International Business
Indian School of Business 2009 — 2009
MBA, Study Abroad
Loyola University Maryland 1999 — 2003
BA, Communications, Marketing
Atrium Instituto di Lingua Italiana 2002 — 2002
BA, Study Abroad
Monash University 2001 — 2001
BA, Study Abroad
Egencia February 2013 - Present
American Express Business Travel January 2011 - February 2013
American Express Business Travel May 2006 - July 2009
American Express Business Travel 2006 - 2009
Skills
Sabre, Business Travel, Car Rental, Hotel Reservations, Cruises, Online Travel, Ticketing, Flights, Corporate Meetings, Meeting Planning, Customer Service, Hotel Booking, Hotels, Travel Management, Airlines, Event Management, Airline Reservations, Hospitality Management, Event Planning, Reservation, Trade Shows, Captivate, Lotus Notes, International Travel, Vacation, Amadeus GDS, Travel Insurance, Tour Operators, Adventure Travel, Galileo, Management, Customer Satisfaction, Honeymoons, Travel Technology, Leisure, Travel Planning, Account Management, Travel Agency, Call Centers, Incentives, Airline Ticketing, Instructor-led Training, Leadership, Tourism, Customer Retention, Revenue Analysis, Leisure Travel, Booking Systems, Amadeus, GDS
Education
Guilford Technical Community College 2009 — 2013
Dipolma, Pharmacy Tech
Pima Community College 2001 — 2003
AA, Business MGT
University of Arizona
Family Service Of Westchester December 2013 - Present
Family Services of Westchester 2014 - 2015
New Visions for Public Schools June 2012 - May 2013
American Express Business Travel September 2006 - June 2012
United States Marine Corps November 2001 - January 2007
Skills
Business Travel, Outlook, Customer Service, Administrative..., Call Centers, Hospitality, Sales, Employee Training, Leadership, Training, Budgets, Management, Customer Satisfaction, Coaching, Process Scheduler, Veterans Benefits, Policy, Public Speaking, Program Development, Nonprofits, Program Management, Leadership Development, Research, Strategic Planning, Event Planning, Team Building
Education
Fordham University 2014 — 2016
Master's degree, Business Administration and Management, General
SUNY Empire State College 2006 — 2012
B.S in Business, Mgmt & Economics, Business Management and economics
BarVision July 2009 - Present
Self Employed 2004 - Present
Tissue Management Solutions 2006 - 2008
NCCJ 2003 - 2006
Honeywell Aerospace 2001 - 2003
American Express Business Travel 2000 - 2001
Sprint Nextel 1998 - 2000
Lockheed Martin Corp. 1995 - 1998
Honeywell Aerospace 1991 - 1995
Glendale Community College 1984 - 1991
Skills
Team Building, Project Management, Business Development, Sales, Social Media, Strategic Partnerships, Aerospace, Customer Service, Consulting, Knowledge Management, Research, Vendor Management, VMware, Strategic Planning, Marketing, Team Leadership, Entrepreneurship, Social Networking, New Business Development, E-commerce, Marketing Strategy, Online Advertising, Direct Sales, Account Management, Contract Negotiation
Education
Glendale Community College 1985 — 1989
Associate of Arts (AA), General Studies
TSN August 2011 - Present
American Express Business Travel January 1997 - February 2011
Rider Travel January 1992 - January 1997
Skills
Business Travel, Sabre, Online Travel, Customer Satisfaction, Teamwork, Value Driven, Travel Planning, Event Planning, Budgets, Contract Negotiation, Bill Reconciliation, Deadline Driven, Work Ethic, Leadership, Event Management, Account Management, Outlook, Microsoft Excel, Microsoft Office, Sales, Hotels, Rooming Lists, Call Centers, Business Visas, Airline Ticketing, Airlines, Car Rental, Hotel Booking, Hospitality, Customer Service, Public Relations, Sales Management, Business Development, Travel Technology, GDS, Lotus Notes, Microsoft Word, Travel Arrangements, Tour Operators, Tourism, Leisure Travel, English
Education
Humber College
Diploma, Tourism and Travel Services Management
Parry Sound High School
IDC April 2009 - Present
IDC January 2006 - April 2009
IDG January 2001 - November 2005
American Express Business Travel September 1999 - December 2000
East West Travel 1986 - 1999
Skills
Sales Operations, Administrative..., Account Management, Customer Service, Salesforce.com, Sales Support Tools, Event Management, Travel Arrangements, Business Development, Competitive Analysis, Analytics, Market Analysis, Marketing Research, Marketing Strategy, Marketing, CRM, Competitive Intelligence, Strategy, Market Research, Product Marketing, Lead Generation
Education
Framingham State University 1981 — 1983
Framingham North High School 1977 — 1981
HRG North America December 2006 - April 2015
Oiram Communications Inc April 2005 - April 2006
American Express Business Travel September 2002 - April 2005
Skills
Incentives, Meeting Planning, Incentive Travel, Travel Management, Tourism, Site Inspections, Travel Logistics, Incentive Trips, Meeting Management, Destination Management, Travel Services, Corporate Meetings, Event Planning, Corporate Events, Coordinating Events, Events, Logistics, Food & Beverage, Trade Shows, Business Travel, Hospitality Management, Revenue Analysis, Hotels, Management, Event Management, Events Coordination, Hospitality, Hospitality Industry
Education
McGill University 2002 — 2004
Certificate, Marketing
Institut de tourisme et d'hôtellerie du Québec 1993 — 1997
Techniques de gestion du tourisme, Tourism and Travel Services Management
Kachina Country Day School-Private March 2008 - May 2010
American Express Travel Services September 2007 - April 2008
American Express Business Travel March 1994 - October 2004
Mission Bay Aquatic Center April 1990 - December 1991
Education
Grossmont College 1989 — 1992
San Diego Mesa College 1989 — 1992
San Diego State University-California State University 1989 — 1992
Villa Park High School 1987 — 1989
Coldwell Banker Preferred March 2005 - Present
Delazure Winter Guard / member of Winter Guard International 2006 - 2013
VacationWired September 2000 - March 2005
American Express Business Travel September 1999 - December 2000
Rosenbluth International September 1988 - September 2000
Skills
Real Estate, First Time Home Buyers, Short Sales, Sellers, Relocation, Training, Negotiation, Sales, Investment Properties, Property, Buyer Representation, Referrals, New Home Sales, Investors, Leadership, Listings, Property Management, Real Estate Transactions, Single Family Homes, Foreclosures
Education
Georgia State University 1988 — 1990
BA Marketing Education
Darton College 1983 — 1985
AA, Liberal Arts
Mike Ferry Organization
Coaching and Professional Training
Tom Ferry Organization
Professional Real Estate Coaching organization
Sun Life Financial January 2011 - Present
American Express Business Travel 2005 - January 2011
Groupe Encore I.T.S. January 2003 - February 2005
The Gazette 2005 - 2005
Equifax 1999 - 2002
Bell Professional Services 1994 - 1999
Skills
Strategic Leadership, Performance Management, Organizational..., Performance Measurement, Change Management, Strategic Planning, Coaching, Business Strategy, Operations Management, Leadership, Team Management, Team Leadership, Call Center, Insurance, Business Planning, Employee Benefits, Call Centers, Budgets, Management
Education
HEC Montréal 1995 — 1999
MBA, General Management
CEGEP Lionel-Groulx 1977 — 1980
DEC, Marketing
American Express Global Merchant Services March 2013 - Present
American Express July 2005 - March 2013
American Express Global Merchant Services September 2003 - July 2005
American Express Business Travel April 2002 - September 2003
Skills
Strategy, Leadership, Selling, B2B, Negotiation, Sales Management, Marketing Strategy, Relationship Management, Change Management, Contract Negotiation, Sales, Call Centers, Financial Services, Portfolio Management, Strategic Planning, Strategic Partnerships
Education
Johnson and Wales University 1985 — 1989
Bachelor's degree, Business, Management, Marketing, and Related Support Services
American Express February 2008 - Present
American Express Business Travel January 2001 - July 2007
American Express Business Travel July 1998 - January 2001
American Express Business Travel April 1993 - June 1998
Northwest Airlines January 1991 - December 1992
Continental Airlines 1980 - 1990
Skills
Management, Airlines, Strategic Partnerships, Business Development, Travel Management, Account Management, Relationship Management, Business Travel, Consulting, Salesforce.com, Customer Retention, Strategy, CRM
Education
Institut d'Etudes Politiques de Grenoble
Certificat Pratique, French Language
Saint Michael's College
BA, Cum Laude, Political Science
La Quinta December 2001 - Present
Divi Resorts January 2000 - December 2001
Lucent Technologies January 1998 - December 1999
American Express Business Travel January 1994 - December 1998
Sabre Travel Network January 1986 - December 1993
Skills
New Business Development, Hotels, Hospitality, Contract Negotiation, Account Management, Sales Management, Tourism, Revenue Analysis, Hospitality Management, Hospitality Industry, Management, Business Travel, Hotel Management, Lodging, Sales, Yield Management, Training, Resorts, Marketing, Operations Management, Pre-opening, Online Travel, Food & Beverage, Trade Shows, Customer Service, Forecasting, OnQ, Catering, Budgets
Education
Georgia Southern University 1978 — 1982
BS, Recreation Administration
St. Augustine High School 1976 — 1978
Mary Kay Inc. 1992 - Present
Melody's Piano & Clarinet Studio 1991 - Present
Brookfield Global Relocation Services 2013 - 2015
American Express Business Travel 2006 - 2012
American Express 1998 - 2006
South Barrington Park District and Club 1997 - 1998
Southland Shopping Center/The Rouse Company 1995 - 1997
F & M Distributers 1993 - 1993
Skills
Management, Salesforce.com, Marketing, Project Management, Strategic Planning, Team Building, Process Improvement, Account Management, New Business Development, Program Management, Customer Service, Leadership, Sales, Account Development, Microsoft Office, Lotus Notes, Internet, SQL, Competitive Analysis, Marketing Communications, Proposal Writing, Business Development
Education
Illinois State University
MBA, Marketing and International Business
Millikin University
BS, Music Business
BCD Travel February 2010 - Present
American Express Business Travel May 2000 - September 2009
Skills
Business Travel, Travel Management, Online Travel, Sabre, Car Rental, Airlines, Travel Technology, Hotel Booking, Cost Effective, Airline Ticketing, Hotels, Meeting Planning, ARC, Hyatt Specialist, Corporate Travel..., Customer Satisfaction, Customer Experience, Event Management, Customer Service
Education
Houston Community College
General Studies
James Madison High School
Diploma
M2 Media Management (Prev- Online Marketing Intro) January 2008 - Present
Big Pitch Radio November 2014 - Present
Communities In Schools Marietta/Cobb County January 2011 - February 2012
The Joy of Connecting April 2010 - April 2011
Empowered Paths Coaching 2007 - 2008
World Savings October 2000 - March 2005
Maritz Travel Company May 1997 - December 1999
American Express Business Travel 1989 - December 1996
Skills
Bilingual (Spanish), Research, Social Media Marketing, Social Networking, Facebook, Social Media, Article Marketing, Social Networking Sites, SMO, Social Media Development, Online Reputation..., Social Media Monitoring, Social Marketing, Social Media Relations, Social Media Measurement, Social Media Education, Web Marketing, LinkedIn, Facebook Marketing, Pinterest, Google+, Twitter, Foursquare, Klout, Online Marketing, Blogging, PPC, Google Analytics, Leadership, Email Marketing, Marketing, Lead Generation, Small Business, Training, Management, Content Strategy, Mobile Marketing, Web Analytics, Google Adwords, WordPress, SEM, Community Management, SEO, Organic Search, Content Development, Keyword Research, Link Building, Social Media Strategist, YouTube, Content Marketing
Education
LifeWorks School of Coaching 2007 — 2008
Certified Lifeworks Coach, Life Coaching
Kennesaw State University 1986 — 1987
Sports Medicine
Georgia State University 1984 — 1986
Sports Medicine
North Dekalb College 1982 — 1984
Associate's degree
Sprayberry High School 1976 — 1980
Bemis Company, Inc. December 2012 - June 2014
Allison Transmission Inc. February 2012 - July 2012
DDI, Inc. dba Palmer Kay Interiors 2007 - 2012
American Express Business Travel 2009 - 2010
HomeBanc Corp. 2005 - 2007
HomeBanc Corp. 2004 - 2005
Lend Lease 2003 - 2004
Lend Lease 2000 - 2003
Genzyme Biosurgery and Pactiv 1991 - 2000
Education
Georgia State University - J. Mack Robinson College of Business
BBA, Marketing
Advanced Generations Schools August 2012 - Present
Advanced Generations Schools August 2012 - Present
Truff Studio October 2011 - February 2013
Vertex 2011 - 2012
Private Car Wash Service February 2008 - March 2011
All Star Travel Group January 2007 - February 2008
American Express Business Travel December 2005 - January 2007
Skills
Sales, Customer Service, Business Strategy, Coaching, Training, Advertising, Computer Hardware, Computer Repair, Computer Graphics, Fast Learner, Sales Management, International Sales, Shipping/receiving, Fluent English, JavaScript, Marketing Strategy, Website Development, Web Analytics, Google Webmaster Tools, Qualified Teacher, Graphic Design, Search Engine Ranking, Social Media Marketing, Proficient Typing Skills, Flash Animation, After Effects, Illustrator, Photoshop, iOS development, phpMyAdmin, Problem Solving, Public Relations, Web Development, Entrepreneurship, Leadership
Education
Irvine Valley College 2014 — 2015
Bachelor's degree, Computer Software Engineering
Fullerton College 2002 — 2004
Sales and Marketing, Business Management.
Fullerton College 2002 — 2003
Associate's degree, Business and Computer Information Systems
Anthem, Inc. April 2010 - Present
American Express Business Travel October 2003 - April 2010
Thomson Consumer Electronics 1999 - 2009
Maritz Travel Company 1996 - 2003
Advantage International 1998 - 1999
DePuy Orthopaedics 1996 - 1998
United Feeder Service dba United Express Airlines 1994 - 1996
Skills
Travel Management, Business Travel, Adventure Travel, Sabre, Online Travel, Tourism, Account Management, Travel Planning, Customer Service, Airlines, Negotiation, Revenue Analysis, Meeting Planning, New Business Development, Leisure Travel, Hospitality, Call Centers, RFP, Trade Shows, Booking Systems, Travel Technology, Ticketing, Contract Negotiation, Hotel Booking, Hospitality Industry, Data Analysis, Car Rental, Marketing, Sales, Strategy, Training, Management, Sales Management, Pricing, Hotels
Education
Novus International Travel Academy 1994 — 1994
Certificate of Accomplishment, Travel Career Development Program
Indiana State University 1992 — 1994
English, Women's Studies
Basil's Greek Dining August 2015 - Present
Hopvine Brewing Company October 2013 - August 2015
Mik's Bake Shop April 2013 - May 2013
Village Grind Coffee & Tea Co. April 2013 - April 2013
H&M 2006 - 2009
American Eagle Outfitters March 2006 - July 2006
EXPRESS November 1998 - March 2006
American Express Business Travel October 1993 - January 2002
Skills
learning dance...
Education
ServSafe National Restaurant Association 2013 — 2013
Food Handler Certification, Food Safety
Harper College 2002 — 2005
Associate's degree, Fashion Merchandising
Golden's School of Dance, Schaumburg Il 1981 — 1983
Tap and Jazz
ADP May 2015 - Present
American Express February 2013 - May 2015
NJIT January 2009 - May 2012
American Express Business Travel August 2009 - February 2010
American Express February 2006 - February 2008
American Express September 2004 - February 2006
American Express February 2004 - September 2004
Lehman Brothers June 2001 - February 2004
American Express April 1998 - May 2000
Vertex Partners Strategy Consulting March 1996 - March 1998
Skills
Negotiation, Management, Strategy, Executive Management, Leadership, Competitive Analysis, Analytics, Business Strategy, Strategic Planning, Cross-functional Team..., Strategic Partnerships, Customer Retention, Financial Analysis, Financial Services, Business Development, Segmentation, Customer Acquisition, Corporate Development, CRM, Analysis, Marketing, Portfolio Management, Sales, Relationship Management, Direct Marketing, Digital Marketing, Business Planning, Management Consulting, Vendor Management, Consulting, B2B, Program Management, Customer Experience, Integrated Marketing, Finance, Business Analysis, Product Marketing, Team Leadership, Account Management
Education
University of Pennsylvania - The Wharton School 2000 — 2002
MBA, Finance
Harvard University 1992 — 1996
AB, cum laude, Applied Mathematics
Cranbrook
Cranbrook Kingswood Upper School
World Travel, Inc 2004 - Present
American Express Business Travel September 1996 - June 2004
Preferred Travel Services 1991 - 1995
Corporate Travel Inc. 1985 - 1991
Skills
Travel Management, Sabre, Vacation, Cruises, Tourism, Honeymoons, Leisure Travel, Online Travel, Business Travel, Hotel Booking, Travel Agency, Customer Service, Hospitality, Hotels, Revenue Analysis, Hospitality Industry, Sales
Education
Johnson and Wales University 1982 — 1984
A.S. Degree Travel and Tourism Management
Biscayne College N. Miami FL 1981 — 1982
Business Administration, Management and Operations
Spring Ford High School
College Prep
Celetti Nursery Inc. April 1997 - Present
American Express Business Travel April 1994 - March 1997
Asea Brown Boveri (Pvt.) Ltd. April 1993 - August 1994
Skills
Team Building, Customer Service, Marketing, Program Management, Analysis, CRM, Business Strategy, Event Planning, New Business Development, Coaching, Business Development, Event Management, Business Planning, Leadership, Social Media Marketing, Sales, Sales Management, Strategy, Vendor Management, Strategic Planning
Education
Iona College 1991 — 1994
Bachelor of Business Administration, Managment Information Systems
Metropolitan Transit Authority 2009 - Present
Metropolitian Transit Authority, Houston, Texas 2007 - 2009
Metropolitian Transit Authority, Houston, Texas 2006 - 2007
Metropolitian Transit Authority, Houston, Texas 1998 - 2005
American Express Business Travel 1993 - 1998
Rosenbluth International 1990 - 1993
Skills
Customer Satisfaction, Process Improvement, Team Building, Project Planning, Project Management, Time Management, Change Management, Customer Service, Training, Policy, Leadership, Call Center Operations, Call Center Staffing, FTA Drug and Alcohol..., Budget Monitoring, Human Resources, Operations Management, Employee Relations
Education
Huston-Tillotson University 1986 — 1990
B.A. Communiations, Communication and Media Studies
James Madison High School 1982 — 1986
Rosenbluth International Travel School
Apollo & Sabre Travel Reservation, Tourism and Travel Services Management, 95
Cigna August 2014 - June 2015
Wells Fargo May 2013 - August 2014
American Express February 2013 - May 2013
Wells Fargo May 2011 - November 2012
American Express Business Travel August 2003 - April 2009
American Express Global Business Travel 2005 - 2007
American Express Global Business Travel 2005 - 2007
American Express January 1998 - January 2003
Club Med January 1997 - January 1998
American Express January 1996 - January 1997
Skills
Negotiation, PMP, Vendor Management, Project Portfolio..., Program Management, Cross-functional Team..., Process Improvement, Risk Management, Project Management, Strategy, Visio, Management, CRM, Business Analysis, Project Planning, Change Management, Requirements Analysis, Leadership, PMO, Software Documentation, Analysis, Six Sigma, SDLC, Team Building, Team Leadership, Customer Service, Training, Call Centers, Strategic Planning, Microsoft Project, Business Process..., Software Project...
Education
Grand Canyon University 2014 — 2016
Master of Business Administration (M.B.A.), Dual Masters Program: MBA Business, MSL Leadership
Prosci 2014 — 2014
Certified Change Manager
Western International University 2010 — 2014
Bachelor's Degree, Business, Management and Operations, 3.9/4.0
Project Management Institute 2009 — 2010
PMP, Project Management
ASPE Training
Certified Scrum Master
Credentialed
Certified Scrum Master Associates of Science, International Business
Carlson Wagonlit Travel January 2013 - Present
Self-employed October 2012 - January 2013
American Express Business Travel February 2010 - September 2012
American Express Travel Services December 2002 - August 2009
BCD Travel April 1996 - December 2002
Skills
Sabre, Business Travel, Hotel Booking, Airline Ticketing, Apollo GDS, Car Rental, Hospitality Industry, Online Travel, Leisure Travel, Microsoft Office, Instructor-led Training, Travel Planning, Airline Reservations, Hotels, Ticket Sales, Family Reunions, Travel Insurance, Tour Operators, Onsite Coordination, Help Desk Support, Cross-functional Team..., Independent Travel, Large Groups, Church Events, Church Media, Non-profit Volunteer, Community Service, International Traveler, Worldspan, Microsoft Excel, Outlook, Lotus Notes, Visas, US Passport, Coordinating Meetings, Convention Services, Event Planning, Corporate Events, Roadshows, Conference Coordination, Meeting Planning, Health Education, Microsoft Word, Database Administration
Education
Southern Illinois University, Carbondale 1986 — 1989
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Illinois State University 1984 — 1985
State of Montana Department of Justice November 2010 - September 2012
Mingus Union High School January 2007 - June 2010
American Express Business Travel May 1996 - October 2006
Education
University of Arizona 1978 — 1979
Business
Glendale Community College 1977 — 1978
Business
American Express OPEN April 2013 - Present
American Express Global Corporate Payments April 2001 - March 2013
American Express Business Travel July 1993 - March 2001
Skills
Account Management, Strategic Partnerships, Salesforce.com, B2B, Sales Management, Lead Generation, New Business Development, Business Development, Relationship Management, Sales Process, Financial Services, Sales Presentations, Strategy, CRM, Business Strategy, Cold Calling, Competitive Analysis, Customer Retention, Credit Cards, Selling, Sales, Customer Acquisition, Direct Sales, Solution Selling, Direct Marketing
Education
James Madison University
BS, Communications
Corporate Travel Management September 2003 - Present
Carlson Wagonlit Travel November 1996 - September 2003
American Express Business Travel October 1993 - November 1996
Skills
Sales Management, Travel Management, Business Travel, New Business Development, Contract Negotiation, Account Management, Marketing Strategy, Salesforce.com, Strategic Planning, Team Building, Marketing, Hotels, Negotiation, Sales, Management, Event Management, Customer Service, Tourism, Budgets, Hospitality
Education
Illinois Central College
Southeastern Academy
Clarion Inn July 2014 - Present
Microtel Inn & Suites Uncasville 2015 - 2015
Fairfield Inn & Suites March 2012 - May 2014
Courtyard by Marriott Hartford Cromwell September 2010 - January 2012
American Express Business Travel September 2007 - December 2009
Skills
Hotels, Hospitality Industry, Hospitality, Hospitality Management, Revenue Analysis, Yield Management, Food & Beverage, Tourism, Front Office, Sales Management, Customer Service, Travel Management, Pricing, Training, Sales
Education
Goodwin College 2010 — 2010
Accounting
Stone Academy-Hamden 1988 — 1988
Travel and Tourism Certificate, Tourism and Travel Services Management
Maloney
Uppercase Living June 2007 - Present
Euraupair August 2006 - July 2009
American Express Business Travel October 1994 - October 1997
Education
American Airlines SABRE Academy 1994 — 1994
Harford Community College 1983 — 1985
Bel Air High School 1979 — 1983
C. Milton Wright High School 1979 — 1983
Data Frontline 2008 - Present
Breitburn Energy June 2014 - April 2015
BP October 2013 - April 2014
Baker Hughes April 2013 - October 2013
BP June 2008 - August 2011
Petris Technology January 2004 - June 2008
CSP Solutions June 2001 - January 2004
American Express 1990 - 2001
American Express Business Travel 1990 - 1992
Skills
SharePoint, SDLC, Integration, Business Intelligence, Business Analysis, Project Management, Microsoft SQL Server, Resource Management, PMP, MS Project, Enterprise Architecture, Management, Databases, Requirements Gathering, Project Planning, Consulting, Visio, Access, Business Process, SQL, SSRS, Leadership, Business Process..., Software Documentation, Software Development, Data Analysis, Requirements Analysis, Project Portfolio..., Software Project..., Strategy, Software Development..., Office 2010, Solution Development, IT Strategy, Team Leadership, Microsoft Office, Sharepoint 2007, Microsoft Office 2010, TFS - Team Foundation..., SQL Server 2000-2008, SQL Server Reporting..., SDLC Methodologies, PMLC Methodologies, Product Management, PMO, Change Management, Microsoft Project, Oil & Gas Industry, Professional Services
Education
Jamestown Community College 1984 — 1985
Computer Science
Autodesk January 2009 - Present
Autodesk 1999 - 2007
Autodesk September 2000 - April 2006
American Express Business Travel 1999 - 2000
Skills
Project Management, Project Planning, Program Management, Product Management, Trade Shows, Product Marketing, Marketing, Software, Management, Marketing Strategy, Microsoft Office, CRM, Project Coordination, Business Development, Contract Negotiation
Education
University of Phoenix 1996 — 1998
BS, Business
Foothill College 1993 — 1995
Associate of Arts (A.A.), Tourism and Travel Services Management
American Express Business Travel March 2015 - Present
American Express Business Travel May 2014 - March 2015
American Express Business Travel October 2009 - May 2014
American Express Business Travel February 2003 - October 2009
American Express Business Travel January 1998 - February 2003
Voyages Constellation June 1987 - December 1997
Skills
Social Media, Event Management, Customer Service, Microsoft Office, Tourism, Account Management, Business Development, Team Leadership, Call Centers, CRM, Team Management, Customer Satisfaction, B2B, Leadership, Contract Negotiation, Relationship Management, Training, Cross-functional Team...
Education
York University 2005 — 2006
Certificate at Schulich School of Business, Management, Leadership University
Institut de tourisme et d'hôtellerie du Québec 1983 — 1986
DEC, Tourism
INTEGRATED TRAVEL SOLUTIONS TECHNOLOGY LLC November 2014 - Present
Taj Hotels Resorts and Palaces February 2014 - Present
INTEGRATED TRAVEL SOLUTIONS TECHNOLOGY LLC March 2014 - November 2014
Comcast January 2013 - December 2013
NBCUniversal, Inc. November 2011 - January 2012
GE May 2005 - 2011
Vivendi April 2001 - May 2004
Universal Studios January 2000 - March 2001
Hewlett-Packard February 1996 - December 1999
American Express Business Travel July 1989 - March 1996
Skills
Contract Negotiation, Strategic Sourcing, Procurement, Purchasing, Contract Management, Negotiation, Supply Management, Cross-functional Team..., Vendor Management, Global Sourcing, Strategic Planning, Travel Management, Pricing, Budgets, Strategy, Supply Chain, Leadership, Forecasting, Sourcing, New Business Development, Salesforce.com, Strategic Partnerships, Management, Process Improvement, Supply Chain Management, Change Management, Project Planning, Customer Satisfaction, Operations Management, Program Management, Entrepreneurship, Outsourcing, Hotels, Competitive Analysis, Business Development, Executive Management, Marketing, Start-ups, Business Strategy, Social Networking
Education
Harvard Business School 2001 — 2001
Seminar, Exective Education: Program on Negotiation
University of Delaware 1983 — 1985
Master's degree, International Relations and Affairs
University of Delaware 1978 — 1983
BA, International Relations
CT (a Wolters Kluwer company) October 2013 - Present
Avero March 2012 - July 2013
TOA Technologies April 2010 - March 2012
American Express Business Travel September 2009 - April 2010
American Express April 2003 - September 2009
VC Experts, Inc. June 2000 - April 2003
ESPN, Inc. September 1992 - September 1999
Skills
Website Development, Marketing Strategy, Start-ups, Product Development, Product Management, Online Advertising, Marketing, Competitive Analysis, Project Management, Management, Integrated Marketing, Leadership, Creative Direction, Strategic Partnerships
Education
French Culinary Institute 2012 — 2012
Culinary Entrepreneurship
New York University - Stern School of Business 1999 — 2001
MBA
Lehigh University 1988 — 1992
BS
Macquarie University 1991 — 1991
RHS 1984 — 1988
Ovation Corporate Travel October 2011 - January 2015
TriWest Healthcare Alliance February 2004 - October 2010
Select Entertainment April 2001 - February 2004
Various January 2000 - April 2001
Bowman's Bungalow September 1999 - April 2001
WorldTravel BTI September 1997 - September 1999
American Express Business Travel April 1997 - September 1997
Avenues of Travel January 1996 - April 1997
Bowers Travel June 1995 - January 1996
Time Travel November 1994 - May 1995
Skills
Travel Management, Business Travel, Customer Service, Contract Negotiation, Online Travel, Management, Negotiation, Training, Sales, Hotels, Hospitality Industry, Meeting Planning, Sabre, Revenue Analysis, Budgets, Concur Online Booking..., Rearden Deem Online..., CAS (2001), CTE (2006), ARC Qualifier, Onsite..., Animal Rescue, Non-profit Volunteering, Non-profit..., Non-profit Leadership, Event Planning, Marketing, Social Media Marketing, Project Management, Program Management, Strategic Planning
Education
Glendale Community College
Phoenix College
American Express October 2012 - Present
American Express January 2010 - October 2012
American Express Business Travel July 2006 - December 2009
American Express January 1998 - June 2006
Skills
Process Improvement, Project Management, Leadership, Call Center, Credit Cards, Risk Management, Business Travel, Analytics, Financial Analysis, Portfolio Management, Finance, Business Development, Business Strategy, Pricing, Relationship Management, Vendor Management
Education
York University - Schulich School of Business 2004 — 2004
Masters Certificate in Distinguished Leadership, End-to-End Business Spectrum
Humber College 1996 — 1998
Diploma, Business Marketing Diploma
BCD Travel August 2014 — Present
BCD Travel November 2009 — Present
American Express Business Travel 2000 — 2004
Education
Harding University 1984 — 1990
Bachelor of Business Administration, Marketing
Digineer February 2013 - Present
Healthcare Financial Services Client Services October 2012 - January 2013
Ceridian September 2009 - January 2012
Ceridian 2006 - 2009
Ceridian 2001 - 2006
GE Capital Fleet Services 1999 - 2001
GE Capital Fleet Services 1998 - 1999
GE Capital Fleet Services 1997 - 1998
Alamo Rent A Car 1995 - 1997
American Express Business Travel 1994 - 1995
Skills
Project Management, Six Sigma, Process Improvement, Change Management, Account Management, Vendor Management, Business Development, Risk Management, Business Process..., Strategic Planning, Travel Management, Financial Analysis, Manage Client..., Problem Solving, Team Management, Team Building, Training Delivery, Creation Of Training..., Cost Reduction..., Presentation Development, Time Management, Dashboarding, Compliance Remediation, Department Budgeting, Economic Value Added, Customer Satisfaction, Product Management, Budgets, Sales, Procurement, CRM, Leadership
Education
University of Saint Thomas - School of Business 1990 — 1994
MBA, Marketing
Gustavus Adolphus College 1979 — 1983
BA, Economics
PIMCO June 2013 - Present
StudioPMG September 2008 - Present
The Travel Store 2007 - 2008
TravelStore 2007 - 2008
Wells Fargo Home Mortgage 2003 - 2006
American Express Business Travel 1995 - 2000
Skills
Microsoft Office, Travel Planning, Travel Management, PowerPoint, Social Media Marketing, Sabre, Customer Service, Tourism, Business Travel, Microsoft Excel, Event Management, Outlook, Event Planning, Online Advertising, Account Management, Online Marketing, Sales Management, Advertising, Marketing, Marketing Strategy, Public Relations, Social Networking
Education
Fullerton College 1991 — 2007
Associate's degree, Business Administration, Management and Operations
Esperanza High School 1984 — 1988
Leddy Group March 2004 - March 2009
Work Opportunities Unlimited March 2004 - March 2009
American Express Business Travel January 1988 - May 2001
Education
Franklin Pierce University 1998 — 2001
American Express Business Travel November 2009 - Present
American Airlines June 2006 - August 2007
American Airlines July 2001 - May 2006
Trans World Airlines July 1999 - June 2001
TWA 1999 - 2001
Education
New York University - Leonard N. Stern School of Business 2007 — 2009
Master's in Business Administration
HEC School of Management 2008 — 2008
MBA Exchange
Saint Louis University 1994 — 1998
Bachelor of Science, Aviation Management
American School 1980 — 1994
High school
World Travel Inc. September 2013 - Present
RADIUS Travel April 2012 - August 2013
American Express January 2008 - April 2012
SunGard 2008 - April 2012
American Express Business Travel July 1996 - December 2008
Rosenbluth International 1990 - 1996
Skills
Business Travel, Travel Management, Account Management, New Business Development, Sales Management, Contract Negotiation, Business Strategy, Negotiation, Relationship Management, Customer Satisfaction, Business Planning, Strategic Planning, Tourism, Online Travel, Management, Strategic Partnerships, Leadership, Sabre, Outsourcing, Salesforce.com, B2B, Pricing, International Sales, Travel Technology, Key Account Management, Business Development, CRM, Competitive Analysis, Strategy, Sales Process, E-commerce
Education
Keller Graduate School of Management 2003 — 2010
MBA, Business Administration and Management, General
Hood College 1975 — 1979
Bachelor's degree, Spanish Language and Literature
Qatar Airways August 2009 - Present
American Express Business Travel April 2007 - July 2009
Galileo International January 2005 - October 2006
United Airlines January 2001 - December 2005
United Airlines January 1990 - September 2001
Skills
Business Travel, Sabre, Travel Management, Revenue Analysis, Airlines, Strategy, Leisure, Leisure Travel, Tour Operators, Negotiation, Sales, Business Development, New Business Development, Aviation, Leadership, Management, Training, Amadeus, Online Travel, Travel Technology, Tourism, IATA, GDS, Ticketing, Yield Management, Pricing, Airports
Education
Indiana University / Purdue University at Indianapolis 1967 — 1971
Wright College 1965 — 1967
Wright College 1965 — 1967
Steinmetz High School 1961 — 1965
Ford Motor Company January 2012 - Present
US Census Bureau July 2007 - July 2011
American Express Business Travel August 2006 - January 2008
Skills
Event Management, Travel Management, Tourism, Event Planning, Travel Planning, Business Travel, Customer Service, Call Center, Microsoft Word
Education
Grantham University 2012 — 2015
Bachelors Degree, Criminal Justice
sanofi-aventis August 2009 - Present
Worktopia, Inc May 2008 - January 2009
Travelport/Orbitz for Business June 2005 - August 2006
Carlson Wagonlit Travel July 1997 - December 2003
American Express Travel February 1992 - June 1997
American Express 1992 - 1997
American Express Business Travel 1990 - 1997
American Express Travel April 1990 - February 1992
Thomas Cook Travel 1988 - 1990
Thomas Cook 1988 - 1990
Skills
Strategy, Leadership, Negotiation, Operations Management, Hotels, Hospitality, Consulting, Marketing Strategy, Strategic Partnerships, New Business Development
Education
Howard University 1968 — 1973
American Express January 2014 - Present
American Express Business Travel 2009 - December 2013
Cornerstone Information Systems September 1999 - August 2009
EG&G Technical Services October 2005 - June 2006
Old National Bank 1994 - 1999
Workingmens Federal Savings Bank (Old National Bank) 1994 - 1999
Skills
Requirements Gathering, Project Management, Software Implementation, Travel Technology, Process Improvement, Business Analysis, Travel Management, Consulting, Salesforce.com, Business Travel, Vendor Management, Business Process, SharePoint, GDS systems, Product Support, Technical Support, Apollo GDS, Sabre, Software Quality..., Customer Satisfaction, Software Documentation, Management, Databases, Training, Outsourcing, Troubleshooting, Call Centers, CRM, ERP, Account Management, Online Travel
Education
Indiana University - Kelley School of Business 1990 — 1994
B.S., Computer Info Systems, Operations Mgmt
Banyan Tree Mexico, Mayakoba & Cabo Marques May 2014 - Present
Tropical Incentives DMC Mexico May 2009 - April 2014
Ceiba del Mar Beach and Spa Resort 2007 - 2012
Melia Hotels and Resorts 2001 - 2003
American Express Business Travel 1988 - 1992
Skills
Hotels, Hospitality Industry, Meeting Planning, Corporate Events, Hospitality, Hospitality Management, Resorts, Incentive Travel, Revenue Analysis, Incentives, Event Management, Public Relations, Sales, Hotel Management, Convention Services, Budgets, Marketing, Social Media Marketing, Trade Shows, Yield Management, Event Planning, Sponsorship, Food & Beverage, Catering, Leisure, Travel Management, Tourism, Leisure Travel, Restaurants, Cruises, Hotel Booking, Travel Planning, Online Travel, Destination Marketing, Location Intelligence, OnQ, Registration, Business Travel
Education
Franklin College Switzerland 1984 — 1988
BA International Studies, Valedictorian
Franklin College Switzerland 1984 — 1988
International/Global Studies
Franklin University Switzerland 1984 — 1988
International/Global Studies
American Express Business Travel Leadership & Employee Development ConsultantAmerican Express Business TravelJanuary 2003 - April 2006
American Express Business Travel October 2000 - January 2003
American Express Business Travel October 1998 - October 2000
American Express 1995 - 2000
Skills
Leadership Development, Leadership, Call Center, Change Management, Call Centers, Strategy, Management, Process Improvement, Business Process..., Vendor Management, Cross-functional Team..., Business Analysis, Customer Experience
Education
University of North Carolina at Charlotte 2005 — 2005
Certificate, Organizational Development
University of North Carolina at Charlotte - Belk College of Business 1999 — 2000
Certificate, Adult Training & Development
Johnson & Wales University 1988 — 1991
BS, Travel Tourism Marketing
UDR March 2012 - September 2012
UDR November 2010 - March 2012
The Hanover Company July 2008 - April 2011
RediClinic 2007 - 2008
Lennar Homes October 2002 - December 2006
American Express Business Travel October 1993 - October 2001
Skills
Real Estate, Budgets, Property Management, Contract Negotiation, Microsoft Excel, Team Building, Microsoft Office, Outlook, Customer Service, Marketing, Event Planning, Process Scheduler, Strategic Planning, Rentals, Leases, Contract Management, Microsoft Word, Accounting, Training, Sales, Leadership, Financial Analysis, Negotiation, Management, Forecasting
Education
Hudson Valley Community College
Bachelor of Science (B.S.), elementary education
Sam Houston State University
American Express Business Travel
Skills
Business Travel, Tourism, E-commerce, Airlines, Account Management, New Business Development, Contract Negotiation, Travel Management, Business Development, Management, Negotiation, International Sales, Sales, Start-ups, Strategic Planning, Product Management
Education
James Madison University 1981 — 1983
Business/Interior Design
American Express Business Travel January 2011 - Present
American Express Business Travel July 2008 - January 2011
American Express Business Travel August 1998 - July 2008
Mexicana Airlines March 1980 - March 1998
Baltimore County Public Schools September 1990 - June 1992
Oneonta City Schools September 1978 - March 1980
Utica City School District September 1974 - June 1978
Education
SUNY Oneonta 1977 — 1979
Education, History, Anthropology
SUNY Cortland 1977 — 1978
Education
Hartwick College 1970 — 1974
BA, Spanish, Education
College of St Rose
Education
Elmira College
Psychology
Carlson Wagonlit Travel May 2000 - July 2014
American Express Business Travel May 1991 - May 2000
Skills
Revenue Analysis, Account Management, Travel Technology
Education
High Point University 1997 — 2000
Bachelor of Science, International Business
Forsyth Technical Community College 1990 — 1991
Business
Dell October 2013 - Present
Datalex September 2012 - October 2013
Datalex October 2009 - September 2012
Datalex Inc, USA December 1999 - October 2009
American Express Business Travel August 1990 - December 1999
Skills
Software Project..., Change Management, SQL, SDLC, Requirements Analysis, Agile Methodologies, Java
Education
Gainesville State College 2008 — 2012
B.A.S, Technology Management
Gwinnett Technical College 1995 — 1996
University of West Georgia 1985 — 1988
Residential Design
American Express Business Travel January 2007 - June 2009
US Airways January 1999 - January 2005
Chambers Tallapoosa Head Start January 1982 - January 1998
Education
Forsyth Technical Community College 2005 — 2006
Business Administration
Jacksonville State University 1978 — 1982
BS, Sociology and Social Work
Coosa County High School
Big Studios May 2007 - Present
American Express Business Travel September 1994 - May 2007
Skills
Teamwork, Process Scheduler, Customer Service, Social Media, Time Management, Microsoft Word, Microsoft Office, Problem Solving, Coordination, Scheduling, Administration, Motion Graphics, Production, Animation, Word, Excel, Budgeting, Customer Relations, Billing, Account Management, Supervisory Skills, English, Troubleshooting, Hiring, Post Production, Invoicing, Budgets, Microsoft Excel, Travel Management, Television, After Effects, Final Cut Pro, Leisure Travel, Video Production, Film, Video Editing
Education
Huron University College 1988 — 1992
HBA English Language and Literature, English
American Express OPEN October 2014 - Present
American Express July 2013 - October 2014
American Express December 2009 - July 2013
American Express May 2008 - December 2009
American Express May 2007 - May 2008
American Express April 2003 - May 2007
American Express Business Travel January 2002 - April 2003
American Express March 2001 - January 2002
Skills
Product Management, Relationship Management, Digital Marketing, Marketing Management, Direct Marketing, Telemarketing, Customer Acquisition, International Sales, Sales Management, B2B Marketing, Account Management, Business Development, CRM
Education
Imperial College London 2012 — 2013
Master of Business Administration (M.B.A.)
University of Michigan - Stephen M. Ross School of Business
Bachelor of Business Administration
Oregon Business Travel Association January 2015 - Present
Azumano Corporate Travel May 2013 - Present
Cain Travel May 2009 - January 2013
American Express Business Travel 2004 - May 2009
Travelport May 2002 - May 2004
AgilQuest February 2001 - April 2002
GetThere 1996 - 2001
Skills
Business Strategy, Business Analysis, Business Development, Team Leadership, Team Building, Educational Leadership, Sales, Account Management, Selling, Program Management, Marketing, Marketing Strategy, Sales Management, Fundraising, Management, Leadership, Business Planning, Consulting, Strategy
Education
George Fox University 1994 — 1996
MBA, Business
University of Missouri-Columbia 1974 — 1979
BS, Education
American Express August 2008 - Present
American Express Global Business Travel July 2008 - Present
American Express Business Travel 2008 - Present
Skills
Salesforce.com, Business Development, SaaS, Strategic Partnerships, Business Travel, Travel Management, Relationship Management, Sales Operations, Sales, Sales Management, New Business Development, Account Management, B2B, Sales Presentations, Lead Generation, Solution Selling, Contract Negotiation, Cold Calling, Sales Process, Call Centers, CRM, Strategy, Building Relationships, Customer Satisfaction, Selling, Customer Acquisition, Direct Sales, Competitive Analysis, Customer Retention, Travel Technology, Key Account Management, Sabre, Team Management, Expense Management, Analytics, Vendor Management, Credit Cards, Customer Experience, Online Travel, Pricing
Education
Ithaca College 1987 — 1991
BA, Speech Communications/ Advertising
Ithaca College 1987 — 1991
B.A., Communications/ Advertising
The World Bank April 2012 - Present
The Washington Post Company November 2010 - February 2012
Agility DGS March 2009 - October 2010
BCD Travel June 2000 - January 2009
BCD Travel-Inter American Development Bank May 2000 - June 2008
BCD Travel January 2000 - January 2006
American Express Business Travel 1993 - 2000
American Express Travel Services 1993 - 1996
Skills
Travel Management, Vendor Relations, Customer Relations, Customer Service, Airlines, Business Travel, Sabre, Online Travel, Account Management, Contract Negotiation, Management
Education
University of Virginia 2007 — 2007
George Mason University 1990 — 1990
Journalism Course
United Airlines International Reservation Certification
United Airlines Tariff Certification
Universidad Autónoma de Centro América 1985 — 1989
Bachelor of Arts, Public Relations
Concur November 2014 - Present
Concur December 2013 - October 2014
Concur Technologies October 2010 - November 2013
Avis Budget Group October 2009 - October 2010
American Express Business Travel 2007 - 2009
Destination Hotels and Resorts December 2002 - July 2007
Hilton 1999 - 2001
Skills
Sales Process, Travel Management, Business Travel, B2B, Lead Generation, New Business Development, Sales, Sales Presentations, Contract Negotiation, Salesforce.com, Account Management, Sales Management, Strategic Partnerships, Management, Business Development, Solution Selling, CRM, SaaS, Direct Sales, Professional Services, Leadership, Cross-functional Team..., Sales Operations, Trade Shows, Selling, Cloud Computing, Customer Retention, Key Account Management
Education
University of Phoenix-Southern California Campus 1997 — 2000
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Grand Canyon University
ABB September 2007 - February 2015
Crowe Horwath LLP October 2003 - September 2007
Skyline Exhibits of Central Ohio June 2002 - July 2003
American Express Business Travel August 1994 - June 2002
Skills
Reliability, Engineering, Contract Management, Manufacturing, Operational Excellence, Continuous Improvement, Automation, Lean Manufacturing, Process Improvement, 5S, Six Sigma, Proposal Writing, Lotus Notes, SAP, Executive..., Travel Planning, Travel Management, Caseware, Microsoft Office, Cross-functional Team..., Coordinating Events, Customer Oriented, SOX Compliancy
Education
Franklin University 1994 — 2002
Bachelor's degree, Business Administration and Management & Human Resources
ServRight July 2007 - Present
American Express Business Travel 1996 - 2001
American Express Business Travel 1995 - 1996
Thomas Cook 1994 - 1995
Thomas Cook 1992 - 1994
Crimson Travel Service 1990 - 1992
Skills
Software Installation, Team Leadership, Vendor Management, Hardware, Contract Negotiation, Computer Hardware, Team Building, Process Improvement, Technical Support, Strategic Planning, Customer Satisfaction, Project Management, Implementation..., NetSuite, Data Analysis, System Administration, CRM, Call Centers, Servers, Cross-functional Team..., Training, Software Documentation
Education
Framingham State University 1976 — 1977
Middlesex Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
American Express January 2014 - Present
American Express May 2006 - January 2014
American Express Business Travel June 2004 - May 2006
American Express May 1996 - May 2004
Skills
Competitive Analysis, Contract Negotiation, Relationship Management, Business Travel, E-commerce, Travel Management, New Business Development, Credit Cards, Strategic Partnerships, Online Travel, Account Management, Change Management, Customer Retention, Management, B2B, RFP, Strategic Planning, Business Development, Financial Services, Salesforce.com, Strategy, Consulting, Business Relationship..., Customer Acquisition, Selling, Customer Experience, Sales Process, Analytics, Lead Generation, Leadership, Payments, Negotiation, Sales, Sales Management, Cross-functional Team..., CRM, Marketing, Solution Selling, Call Centers, Team Building, Electronic Payments, Building Relationships, Program Management, Team Leadership, Project Management, Process Improvement, Outsourcing, Vendor Management, Business Planning, Management Consulting
Education
Illinois State University 1979 — 1983
Bachelor of Arts, Communication
HAGOPIAN CLEANING SERVICES June 2008 - March 2012
American Express Business Travel November 1989 - July 2004
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word
Education
Strayer University-Virginia 2009 — 2013
Henry Ford Community College 1984 — 2004
Associate's degree, Business Administration and Management, General
Safety Consulting Engineers Inc./A DEKRA Company September 2011 - Present
Davids Bridal July 2008 - September 2011
American Express Business Travel 1996 - 2009
Carlson Wagonlit Travel May 1990 - June 1996
Skills
Account Management, Drafting Proposals, Proposal Support, Project Coordination, Project Delivery, CRM, Sales, Microsoft Office, Customer Service, Leadership, Office Administration, Invoicing, Purchase Requisitions, Administrative Work, Retail, Purchase Orders, Outlook, Payroll, File Management, Editing, Human Resources, Expense Reports, Event Planning, Event Management, Quotations, Nonprofits, Training, Teamwork
Education
Harper College 2009 — 2012
Associate of Arts (A.A.), Business, A
Infinite Wisdom May 2011 - Present
American Express Business Travel October 1995 - February 2013
Skills
Leadership, Management, Team Management, Operations Management, Change Management, CRM, Process Improvement, Team Leadership, Strategy, Sales, Employee Engagement, Service Delivery, Business Strategy, Call Centers
Education
Johnson and Wales University 1982 — 1986
Bachelors, Travel Tourism
Pro Travel 1993 - Present
American Express Business Travel 1974 - 1981
Education
Georgetown University
BS School of Languages & Linguistics, French
American Express Business Travel July 1991 - September 2012
American Express June 2011 - June 2012
Anthony Travel, Inc. 1995 - 1996
Capitol Air 1980 - 1985
Skills
Call Centers, Business Process..., Management, Training, Program Management, Sabre, Coaching, Customer Service, Airlines, Leisure Travel, Auditing, Business Travel, Amadeus, Online Travel, Airline Ticketing
Education
Harper College
AAS/AS, Computer Information Systems, Programming
IU / PURDUE
American Express Global Business Travel August 2014 - Present
American Express Global Business Travel December 2009 - August 2014
American Express Business Travel October 2006 - December 2009
American Express Business Travel March 1995 - October 2006
Education
Johnson & Wales University 1985 — 1987
Associate Degree, Travel & Tourism Management
St Bernard of Clairvaux Parish July 2011 - Present
Phoenix Panhellenic Association 2010 - Present
Gamma Phi Beta International Sorority 1991 - 2015
Encore Creative 2013 - 2014
Arizona State University October 2010 - December 2011
Wood Whims, Inc March 2008 - August 2010
Michael L. Archambault, Vice Mayor, Councilman, Town of Fountain Hills March 2008 - May 2010
American Express Business Travel January 2000 - November 2007
Eddie Bauer November 1999 - April 2000
University of Illinois at Urbana-Champaign - College of Commerce and Business Administration May 1997 - October 1999
Skills
Event Planning, Public Relations, Social Media Marketing, Marketing, Leadership, Fundraising, Social Media, Volunteer Management, Leadership Development, Training, Management, Press Releases, Customer Service, Advertising, Floral Design, Bartending, Email Marketing, Editing, Sales
Education
University of Illinois at Urbana-Champaign 1997 — 1997
Certificate in Business Administration
Illinois State University 1984 — 1988
BS, Home Economics - Fashion Merchandising
Champaign Central HS
Now Who's The Boss, Inc. March 2004 - Present
Mail Boxes and More May 2004 - July 2010
American Express Business Travel 1982 - 1996
Education
Glendale Community College
Poway Unified School District March 2012 - Present
American Express Business Travel November 1998 - June 2000
SRI International October 1986 - August 1998
Skills
Microsoft Office, Shorthand, Meeting Planning, PowerPoint, Microsoft Excel, Synergy database, Destiny database, Human Resources, Microsoft Word, Outlook, Customer Service, Data Entry, Strategic Planning, Office Administration, Spreadsheets, New Business Development, Training
Education
Heald College 1985 — 1987
AA, Administrative Assistant
Santa Teresa High School
Escape Lane Senior :Program AnalystGeneral Dynamics Information TechnologyOctober 2010 - April 2013
American Express Business Travel January 1994 - December 2004
Cunard Line September 1983 - August 1990
Skills
Team Building, Program Management, Customer Service, Healthcare Information..., Strategic Planning, Non-profits, Public Speaking, Process Improvement, Policy, Change Management, Project Management, Social Media
Education
Hofstra University
BA, Political Science
Lutheran High School
ProdAir Canada Ltée March 2015 - Present
ProdAir Canada Ltée June 2012 - March 2015
American Express Business Travel May 2010 - January 2011
everis September 2007 - December 2009
Medicall Home January 2007 - June 2007
Education
HEC Montréal 2015 — 2017
Master of Business Administration (MBA)
HEC Montréal 2012 — 2014
Certificat Gestion de Projets
Université de Montréal - Ecole polytechnique de Montréal 2011 — 2011
Certificat de perfectionnement en ingénierie des diplômés en génie de l'étranger
Universidad Iberoamericana, Ciudad de México 2002 — 2007
Baccalauréat
Applied Research Associates January 2014 - Present
American Express Business Travel February 1988 - November 2001
Skills
Customer Service, Event Management, Business Development, Event Planning, Management, Marketing, Microsoft Excel, Microsoft Office, Public Speaking, Research, Strategic Planning, Microsoft Word, Teaching
Education
Fordham University
Joyce Carelock Ministries March 2012 - Present
Joyce Carelock Ministries August 2009 - Present
American Express Business Travel March 2006 - August 2009
Skills
Global Career..., Parenting Education..., Organizational..., Career Counseling, Career Development, Career Assessment, Career Management, Community Outreach, Christian Ministry, Conference Facilitation, Workshop Facilitation, Workforce Development, Workforce Management, Juvenile Delinquency
Education
Marymount University 2011 — 2012
Graduate Certificate, Organizational Development
Fuller Theological Seminary 2010 — 2011
Graduate Certificate, Christian Studies
University of Phoenix 2007 — 2009
MSAJS, Security
Walker Group Services December 2009 - Present
Takeda Pharmaceuticals 2013 - 2013
Meetings & Incentives September 2003 - November 2008
American Express Business Travel December 1997 - September 2003
Skills
Certified Meeting..., Ground Transportation, Food & Beverage, Medical Meetings, Microsoft Office, Logistics Management, Customer Service, Meeting Planning, Clinical Research &..., Broadcast Programs, ExpoBadge Manager, NCRS, Team Building, Program Management, Hotels
Education
Gateway Technical College
Marketing
University of Wisconsin-Parkside
Business
Fine Designs October 2012 - Present
BNB Fine Designs April 2007 - January 2011
ThyssenKrupp 2008 - 2009
American Express Business Travel March 1985 - July 2007
Skills
Furniture, Furnishings, Interior Design, Corporate Identity, Concept Development, Web Design, Interaction Design, Logo Design, Graphics, Brochures, Art Direction, Marketing, Travel Management, Business Process..., Publications
Education
Illinois State University 1974 — 1978
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Callaway High School
high school, General Studies, 12
American Express Business Travel 2004 - 2010
Rosenbluth International 1992 - 2004
Skills
Online Travel, Business Travel, Travel Management, Revenue Analysis, Budgets, Strategic Planning, Call Center, Forecasting, Change Management, Airlines, Business Strategy, Tourism, Account Management, Leisure Travel, Sabre, Travel Technology, Ticketing
Education
Immaculata University
BA
Regis Corporation May 2012 - January 2013
Harper Career Stimulus May 2011 - June 2012
American Express Business Travel July 2007 - April 2011
Carlson Wagonlit Travel July 1999 - July 2007
Aon Hewitt September 2003 - September 2004
Maxine Salon April 1997 - September 1999
American Airlines April 1991 - April 1997
Skills
Microsoft Office, VIP, Customer Service, Travel Management, Excel, Travel Services, Ticketing, Booking, Problem Solving, Airlines, Retail, Tourism, Hotels, Word, Call Center, Sabre, Lodging, Business Travel, Hair Cutting, Skin Care, Apollo, Small Business, Cosmetology, Customer Relations, Event Management, PowerPoint, Customer Satisfaction, Outlook, Coaching, Teamwork, Mentoring, Event Planning, Public Relations, Microsoft Excel, Call Centers, Performance Management, Hospitality
Education
Harper College 2011 — 2011
Career Stimulus, Office
Harper College 1999 — 1999
Certificate, Travel
Conservatory of Esthetics 1995 — 1998
Certificate, Skin Care
American Airlines Academy, 1991 — 1991
Passenger Service Agent
Clairol Institute 1984 — 1984
Certificate, Hair Color
Ippolitto School of Beauty, Conservatory of Esthetics 1970 — 1973
License, Cosmetology, Esthethics
American Express Business Travel March 2010 - November 2014
TALX January 2004 - February 2010
Skills
Account Management, Business Travel, Salesforce.com, Relationship Management, B2B, Call Centers, Customer Retention, New Business Development, Contract Negotiation, Sales Management, Strategic Partnerships, Sales, Sales Presentations, Customer Service, Key Account Management, Customer Experience, Customer Satisfaction, Pricing, Negotiation, Building Relationships, Sabre, Travel Management, CRM, Management, Sales Process, Team Leadership
Education
Greenville College
BS, Organizational Leadership
Lindenwood University
MBA, Business Administration and Management, General
... 1997 - Present
Arrington Travel Centre (Navigant) 1995 - 1997
American Express Business Travel 1990 - 1995
United Airlines 1984 - 1990
Education
Haslam College of Business at the University of Tennessee
B.S.
American Express Business Travel April 2006 - Present
American Express Business Travel 1985 - 2012
Skills
Travel Management, Travel Technology, Account Management, Project Management, Process Improvement, Online Travel, Call Centers, Business Travel, Sabre, Airlines, Relationship Management, Management, E-commerce, Team Leadership, Change Management, Vendor Management, Business Analysis, Leadership, Strategic Partnerships, CRM, Strategic Planning, Sales
Education
Humber College
Product and Furniture Design
Humber College
Travel and Tourism
tecumseh
grade 13 Graduate
Southern Illinois University Edwardsville June 2014 - Present
Southern Illinois University Edwardsville April 2012 - June 2014
Enterprise Rent-A-Car June 2011 - April 2012
Alton Bell Community Credit Union July 2006 - January 2010
AT&T December 2003 - July 2006
American Express Business Travel October 2002 - December 2003
AT&T September 1985 - February 2002
Education
Lewis & Clark Comm College
St. Louis Community College
Fontbonne University
American Express Business Travel December 1987 - Present
Skills
Project Management, Coaching, Travel Management, Business Travel, Consulting, Customer Experience, Customer Service, Call Centers
Education
Humber College
Intuit April 2014 - Present
Intuit January 2003 - Present
Intuit April 2012 - August 2012
American Express Business Travel January 1998 - September 2003
American Express Travel January 1998 - January 2003
Hearing Centers of Arizona January 1997 - January 1997
United States Postal Service January 1996 - January 1996
Southwest Supermarkets January 1995 - January 1996
IBM January 1993 - January 1995
Toys by Roy January 1982 - January 1988
Skills
Troubleshooting, QuickBooks, Customer Service, Training, Program Management, Technical Support, Call Centers, Management, Databases, Technical Writing, Process Improvement, Leadership, Testing, SharePoint, Quality Assurance
Education
Villanova University 2011 — 2012
Master Certificate Business Analysis, Business Analysis, A
Glendale Community College 2008 — 2009
C.I.S., Computer Science
Apollo College
Degree; Degree, Medical Assistant
Flowing Wells High School
Diploma
American Express Business Travel August 1998 - Present
Southtrust Bank 1997 - 1998
Regions Bank 1994 - 1997
Skills
Customer Relations, Business Travel, Customer Service, Travel Management, Call Center
Education
James H Faulkner State Community College 1991 — 1994
Associate's degree
Jackson High School 1988 — 1991
Discover Financial Services July 2013 - Present
American Express September 2007 - July 2013
American Express Business Travel May 2005 - September 2007
Samsung Electronics August 1998 - December 2001
Skills
Risk Management, Credit Cards, Financial Risk, Portfolio Management, Financial Modeling, Credit Risk, Banking, Financial Services, Financial Analysis, Credit, Business Analysis, Line Management, Underwriting, Six Sigma, Process Engineering, SAS, SQL, Simulations, Operational Risk..., Data Analysis, Analytics
Education
North Carolina A&T State University 2002 — 2004
Masters, Industrial Systems Engineering
North Carolina State University 2002 — 2002
Certificate of Management and Technology
Hanyang University 1996 — 1998
Masters, Electrical Communications Engineering
North Carolina State University 1992 — 1996
BS, Electrical Engineering
Arvato Digital Services June 2010 - July 2013
American Express Business Travel July 2006 - May 2009
Comprehensive Logistics/Falcon Transport January 2006 - May 2006
Northwest Airlines October 1995 - August 2005
Skills
Customer Service, Customer Satisfaction, Call Centers, Supervising, Supervisory Skills, Team Management, Team Leadership, Troubleshooting, SAP, AS 400, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Apollo, Sabre, Worldspan, Appointment Scheduling, Travel Arrangements
Education
Henry Ford Community College
still attending
Belleville High School 1986 — 1990
diploma
American Express Business Travel 1999 - Present
America West Airlines 1995 - 1999
Tempe Misson Palms Hotel 1994 - 1996
Education
Rio Salado College 1995 — 1998
Certificate of completion, Airline Operations - Airport/reservations Customer service
Green Mountain College 1988 — 1992
BS - Leisure Resouces Facilities Management, Travel and Tourism Customer Service
Oceanside High School 1984 — 1988
Regents Diploma
Merry Maids June 2012 - February 2013
Aflac October 2009 - February 2010
American Express Business Travel September 2007 - November 2008
Harris Teeter August 2006 - August 2007
Skills
Medical office..., 40 WPM, Patient Records, Medical Terminology, Filing, Data Entry, Telephone Skills, Customer Service, Administrative..., Microsoft Word, Fax, Microsoft Excel, Microsoft Office
Education
Guilford Technical Community College 2015 — 2019
Paralegal Technologies
Guilford Technical Community College 2011 — 2011
Certification, Medical Receptionist
American Express Business Travel 2011 - Present
American Express Platinum Travel May 1994 - October 2011
Honeywell Avionics September 1973 - January 2003
Education
Glendale Community College 1982 — 1984
Interior Design
East Alton Wood River High School 1967 — 1971
Enterprise Rent-A-Car April 2014 - Present
APAC Customer Services,Inc October 2012 - April 2014
kgb August 2012 - October 2012
American Express Business Travel January 2005 - January 2009
Allied Interstate January 2005 - January 2005
Skills
Call Centers, Sales, Customer Service, Workforce Management, Customer Satisfaction, Customer Experience, Wireless, Avaya, Call Center Development, Inbound Marketing, Management, Teamwork, Call Center, Contact Centers, Technical Support, Call Logging, Travel Counselor, Credit Analyst, Collections, Medical, Hospitality/Food Service, Solid computer skills, Networking, Entrepreneurship, Network Marketing
Education
Virgina College 2013 — 2016
Bachelor’s Degree, Physical Therapy/Therapist
Guilford Technical Community College 2009 — 2014
Associate Degree, Science and Physical Therapy
Grimsley High School 1989 — 1992
Diploma
Frist Comp December 2013 - Present
Omni Hotels and Resorts November 2010 - December 2013
American Express Business Travel June 2004 - July 2011
Girl Scouts of Greater Iowa 2008 - 2011
Skills
Apollo GDS, Sabre, Amadeus GDS, Worldspan, Travel Arrangements, Leadership, Customer Service, Volunteering, Accountability, Phone Etiquette, Fundraising, Cashiering, Accounting, Childcare, Trucking, Time-efficient, Leisure Travel, Hotel Booking, Hospitality
Education
Nebraska College of Business 1999 — 2000
Tour and Travel, Travel and Exploration, 4.0
Iowa Western Community College 1994 — 1997
General Studies, 3.5
American Express Business Travel December 2003 - February 2013
Travelcorp International March 2002 - July 2003
Travel by Dana January 1999 - March 2003
Skills
Contract Negotiations, Project Management, Data Analysis, Travel & Accommodations, Promotion / Marketing, Long-term Customer..., Budget Administration, Staff Development, Onsite Coordination, Scheduling & Logistics, Cost Reports, Collaboration / Teamwork
Education
Front Range Community College
Microsoft Office Suite - Front Range Community College, Denver
Travel Trade School,
Tourism and Travel Services Management
Currently Looking Software ConsultantDirect Travel WorldApril 2006 - March 2011
Sublime Design Group January 2004 - October 2006
Barnes & Noble August 2001 - January 2004
American Express Business Travel August 2000 - August 2001
American Airlines January 1998 - August 2000
Intuit April 1997 - December 1997
Skills
Database Design, JavaScript, Java, HTML, CSS, VB.NET, Python, XML, SQL, Microsoft SQL Server, Linux
Education
ITT Technical Institute-Portland 2010 — 2012
Associate of Applied Science, Software Development Technology