Automobile Club of Southern California
The Automobile Club of Southern California is the Southern California affiliate of the American Automobile Association federation of motor clubs. Headquarters: Los Angeles, California, United States CEO: John Boyle (1 Aug 2017–) Parent organization: AAA Founded: 1900, Los Angeles, California, United States Subsidiaries: Aaa Texas, Llc, Pleasant Holidays,
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Automobile Club of Southern California Employees
A & I Reprographics January 2015 - Present
A & I Reprographics January 2014 - Present
A and I Reprographics February 2013 - January 2014
A & I Reprographics February 2013 - January 2014
A and I Reprographics October 2010 - April 2011
Associated Telecom Services 2009 - 2010
OCB Reprographics January 2001 - November 2008
Universal Reprographics, Inc June 1998 - January 2001
The Orange County Register January 1995 - January 1998
Automobile Club of Southern California January 1988 - January 1995
Skills
Change Management, InDesign, Illustrator, Account Management, Scanners, Photoshop, HTML, Recruiting, Process Scheduler, Web Design, Online Advertising, Data Entry, Onboarding, Start-ups, Policy, Windows, QuickBooks, Accounts Payable, Windows Server, Benefits Administration, Talent Acquisition, Dreamweaver, Contract Management, Employee Benefits, Administration, Web Development, Invoicing, Active Directory, Graphic Design, Mac, Document Imaging, Packaging, Direct Mail, Time Management, Hiring, Trade Shows, Employee Training, Newsletters, Office Management, Employee Relations, Pre-press, Sales, New Business Development, Customer Service, Team Building, Microsoft Office, Training, Marketing, Contract Negotiation, Leadership
Education
Cerritos College 1975 — 1977
AA, Criminal Justice
Buena Park High School 1970 — 1974
Diploma, English, Drama, Sports, 3.0
Payless ShoeSource July 2015 - Present
University of Phoenix July 2006 - Present
Amazon June 2014 - July 2015
Target June 2010 - May 2014
Automobile Club of Southern California November 2006 - June 2009
UPS January 1999 - November 2006
Quest Diagnostics March 1998 - November 1999
Virgin Interactive Entertainment March 1997 - March 1998
Fluor June 1994 - March 1997
Skills
Leadership, Management, Project Planning, Budgets, Logistics, Customer Satisfaction, Customer Service, Human Resources, Inventory Management, Team Building, Process Scheduler, Process Improvement, Employee Relations, Project Management, Analysis, Hiring, Recruiting, Budgeting, Scheduling, Strategic Planning, Coaching, Supervisory Skills, Operations Management, Team Leadership, Retail, Mentoring, Leadership Development, Performance Management, Training, Employee Training
Education
University of Phoenix 2000 — 2003
MBA, Business Administration
Chapman University 1992 — 1994
BSBA, Accounting
Orange Coast College 1990 — 1994
AA, General Education
St Katharine Drexel Preparatory School July 2012 - Present
Automobile Club of Southern California May 1998 - February 2004
US Air Force Nellis AFB, NV August 1989 - January 1991
Education
California State University-Northridge
Music Jazz Studies/Arranging
Xavier University of Louisiana
Bachelor of Arts (BA), Music/Psychology minor
Liberty Home Builders March 2014 - Present
State Farm November 2012 - March 2014
AAA NCNU April 2011 - November 2012
Star Insurance Agency December 2004 - January 2011
Automobile Club of Southern California January 1999 - December 2004
Skills
Insurance, Commercial Insurance, Sales, Marketing, Umbrella Insurance, Selling, Management, Property & Casualty..., General Insurance, Casualty, Liability, Life Insurance, Underwriting, Term Life Insurance, Legal Liability, Fixed Annuities
Education
California State University 1989 — 1994
BS Degree, Finance / Real Estate
California State University-Northridge 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Finance, General
Automobile Club of Southern California 2007 - 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, PowerPoint, Research, Event Planning, Public Speaking, Social Media Marketing, Legal Research, Legal Writing, Customer Service
Education
Valparaiso University 2010 — 2013
Doctor of Law (JD)
Chapman University
Bachelor's degree
Automobile Club of Southern California June 2014 - Present
Dale Carnegie Training January 2013 - Present
The College of Automotive Management September 2013 - June 2014
CSL Behring October 2005 - November 2010
Eli Lilly and Company March 2004 - September 2005
AstraZeneca 1999 - 2004
Skills
Pharmaceutical Industry, Pharmaceutical Sales, Training Delivery, Leadership, Chemistry, Public Speaking, Training, Biotechnology Industry, Coaching, Communication, Sales&Marketing, Academic Tutoring, Medicine, Sales, Immunology, Psychiatry, Medical Devices, Biotechnology, Product Launch, Managed Care, Lifesciences, Healthcare, Sales Force Development, Hospital Sales, Cross-functional Team..., Sales Effectiveness, Hospitals, Cardiology, Sales Presentations, Infectious Diseases, Leadership Development, Cold Calling, Selling Skills, Executive Coaching, Employee Training, Pulmonology, Salesforce.com, Sales Operations, Team Building, Customer Service, Management, Strategy
Education
Chapman University 1994 — 1998
Bachelor's degree, Chemistry/Biology, 3.5
Center Valley Automotive November 2014 - Present
Fix Auto USA April 2013 - October 2014
Hi-Tech Collision & Glass Centers November 2010 - December 2012
Automobile Club of Southern California November 1995 - October 2010
Automobile Club of Southern California November 1995 - October 2010
Skills
Insurance, New Business Development, Customer Relations, Coaching, Customer Service, Account Management, Claims Management, Customer Satisfaction, Team Building, Sales Management, Negotiation, Sales, Process Improvement, Customer Retention, Strategic Planning, Automotive, Operations Management, Business Development, Automobile, Vehicles, Inventory Management, Leadership, Marketing, Sales Operations, Training, Profit, B2B, Budgets, Management, Claim, Business Planning, Sales Process, Business Strategy, Forecasting, Purchasing, Selling, Direct Sales, Team Leadership, Cold Calling, Automotive Aftermarket, Executive Management, Marketing Strategy, Competitive Analysis, Parts, Pricing, Contract Negotiation, Strategy, CRM
Education
CSUN
BS, Marketing
Ferrahian High School
Automobile Club of Southern California November 2013 - Present
Alliance United Insurance Company November 2012 - October 2013
Donahoe and Young LLP August 2012 - November 2012
Law Office’s of Kent and Senen January 2012 - November 2012
Sunshine Learning Centers/Phoenix Children’s Academy January 2011 - August 2012
Sunshine Day Camp August 2005 - December 2010
Skills
Building Effective..., Communication Skills, Intrapersonal Skills, Oral & Written..., Time Management, Organizational..., Classroom Management, Goal-oriented..., Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Budgets, Claim
Education
University of La Verne 2015 — 2016
California State University-Northridge 2008 — 2010
Bachelor of Arts (B.A.), Psychology
California State University
B.A. Degree, Psychology
College of the Canyons 2005 — 2008
Associate of Arts (AA), General Studies
College of the Canyons
A.A. Degree, General Education
JPMorgan Chase & Co. July 2015 - Present
JPMorgan Chase May 2014 - July 2015
JPMorgan Chase May 2012 - May 2014
JPMorgan Chase September 2011 - May 2012
Automobile Club of Southern California July 2006 - September 2011
Skills
KYC, Risk Management, Due Diligence, Compliance, Lexis Nexis, Anti Money Laundering, Credit Card Fraud, Risk Analysis, Mortgage Lending, Mortgage Servicing, Loss Mitigation, Loan Servicing, Mortgage Underwriting, FHA, Underwriting, Mortgage Banking, Call Centers, Loan Origination, Customer Service, Loan Modifications, Financial Analysis, Training, Insurance, Quality Assurance, Portfolio Management, Investment Properties, FNMA, FHLMC, Leadership, Team Building, Funding, Closings, Access, Forecasting, Fixed Income Analysis, Income Analysis, Employee Training, Service Quality, Job Coaching, Team Mentoring, Help Desk Support, Workforce Management, Federal & State..., Subject Matter Experts, Microsoft Office, Microsoft Excel, Microsoft Word, NICE Call Recording, Fraud, Lines Of Credit
Education
California State University-Northridge 2008 — 2011
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Automobile Club of Southern California December 2014 - Present
Automobile Club of Southern California April 2010 - November 2014
Automobile Club of Southern California April 2007 - April 2010
Unitrin Direct 2003 - 2007
Valley Insurance Group 1996 - 2003
CalFarm Insurance Company 1990 - 1996
Skills
Property & Casualty..., Insurance, Actuarial Science, General Insurance, Underwriting, Pricing, Analytics, Analysis, Financial Analysis
Education
California State University-Sacramento 1985 — 1989
Bachelor of Arts (B.A.), Mathematics and Applied Statistics
Stearns Lending (NMLS #1854) December 2014 - Present
Automobile Club of Southern California September 2014 - December 2014
The Marcole Group August 2013 - September 2014
eSolar June 2008 - August 2012
Westfield June 2007 - June 2008
San Diego Gas & Electric April 2007 - June 2007
Coaliance December 2006 - April 2007
Credit Union Leasing of America (CULA) June 2003 - December 2006
WinResources June 1995 - June 2003
CTR Business Systems June 1994 - June 1995
Skills
Windows Server, Active Directory, Group Policy, DNS Management, Microsoft Exchange, Microsoft Cluster, IIS, Microsoft SQL Server, Hyper-V, Powershell, Virtualization, Microsoft Dynamics, Mac OS, Linode, Linux, SAN, MySQL, PostgreSQL, Enterprise Vault, Data Backup Solutions, Firewalls, Cloud Computing, Amazon Web Services..., Switches, Routers, Wireless Networking, VoIP, Project Management, Software Development, Relocation, Data Center, Network Management..., Dell PowerEdge Servers, HP Server Hardware, Vendor Management, Team Management, Outsourcing, Hosted Services, Information Security, Computer Security, Integration, VMWare, Mission Critical
Education
California State University-Northridge
Bachelors of Arts, Art
HighTechLending, Inc April 2015 - Present
Docler Media August 2014 - March 2015
CalFirst National Bancorp July 2013 - June 2014
FieldConnect March 2012 - June 2013
Lenox Financial October 2011 - March 2012
Westview Healthcare May 2008 - October 2011
Brasstech, Inc. September 2006 - March 2008
Automobile Club of Southern California August 2005 - August 2006
OneWest Bank - Financial Freedom Mortgage January 2004 - August 2005
Skills
Talent Acquisition, Onboarding, Hiring, Staffing Services, New Hire Orientations, College Recruiting, Employer Branding, Contract Recruitment, Job Fairs, Executive Search, Job Descriptions, Vendor Management, Screening Resumes, Taleo, Resume Writing, Employee Relations, Permanent Placement, Temporary Staffing, Organizational..., Behavioral Interviewing, Search, Workforce Planning, IT Recruitment, Staff Augmentation, Corporate Recruiter, Candidate Generation, Background Checks, Corporate Recruiting, Recruiter, Direct Recruiting, HR Policies, Internet Research, Certified Internet..., OFCCP, Recruitment/Retention, Diversity Recruitment, Online Research, Global Recruitment, Internet Recruiting, Recruiting, Talent Management, Applicant Tracking..., Sourcing, Interviews, Training, Human Resources, Benefits Negotiation, Technical Recruiting, Cold Calling, Screening
Education
California State University-San Bernardino
Bachelor's degree, History
SunTrust March 2015 - Present
White Water Consulting, LLC July 2013 - March 2015
Capital One April 2011 - June 2013
LesConcierges December 2009 - April 2011
Computer Training International September 2009 - November 2009
Wachovia, A Wells Fargo Company September 2008 - July 2009
Automobile Club of Southern California September 2007 - September 2008
Hewitt Associates September 2006 - August 2007
Time Warner Cable September 2001 - February 2006
Skills
Customer Service, Recruiting, Program Management, Training, Leadership, Team Leadership, Call Center, Team Building, Project Planning, Customer Satisfaction, Coaching, Leadership Development, Performance Management, Operations Management, Change Management, Call Centers, Quality Assurance, Human Resources, Management, Negotiation, Sales, Sales Operations, Strategy, Vendor Management, Account Management, Risk Management, Process Improvement, Time Management, Integration
Education
Central Piedmont Community College 2006 — 2007
Human Resources
Central Piedmont Community College 2000 — 2004
Business Admin
Co-Op Temp Services May 2015 - Present
Lynn Allen Jeter & Associates July 2013 - Present
The Fountain Group December 2014 - May 2015
1-800-DENTIST January 2012 - September 2014
The Pollack PR Marketing Group February 2013 - February 2013
LAbite.com September 2007 - January 2012
Automobile Club of Southern California July 2005 - May 2006
Staples March 2004 - July 2005
Blockbuster June 2003 - March 2004
Bloomingdale's November 2002 - June 2003
Skills
Social Media, Press Releases, Event Planning, Advertising, Media Relations, Data Entry, Time Management, Social Media Marketing, Script Editing, Microsoft Word, Media Alert, Blogging, Management, Microsoft Office, Outlook, Customer Satisfaction, Microsoft Excel, Tumblr, Mobile Applications, Online News Monitering, Sales, Klout, Mac OS, Research, Red Carpet, Events, Press Kits, Cover Letters, Media Advisory, Fax, 10 Key, File Management, PowerPoint, Access, Filing, Customer Retention, Inventory Management, Branding & Identity, Customer Service, Publishing, WordPress, Media Pitches, Invoice Processing, Facebook, Public Relations, Social Networking, Instagram, Script Analysis, Weebly, MailChimp
Education
California State University-Los Angeles 2011 — 2013
Bachelor of Arts (B.A.), Communications
Senior Helpers September 2011 - Present
Hair Designs by alessia February 1987 - Present
Automobile Club of Southern California April 2005 - March 2010
Skills
Healthcare, Cpr Certified, Home Care, Elder Care, Customer Service, Medical Terminology, Data Entry, Event Planning, Microsoft Office, Administrative..., Microsoft Excel, Microsoft Word, Errands, Medical Records
Education
El Monte/Rosemead Adult School 2010 — 2011
Certificate, Medical Assistant Front/Back Office
Watterson College 1995 — 1995
Certification, Legal Executive Secretaty
Citrus College 1986 — 1987
Associate of Arts (A.A.), Cosmetology, Barber/Styling, and Nail Instructor
Saddleback Church April 2015 - Present
Freelance copywriter September 2012 - Present
Automobile Club of Southern California February 2004 - September 2008
Michael Christelman Public Relations April 1998 - August 2002
Skills
Leadership, Copywriting, Customer Service, Non-profits, Process Improvement, Insurance, Microsoft Office, Public Relations, Public Speaking, Advertising, Creative Direction, Facebook, Marketing, Blogging, Social Networking, Social Media Marketing, Marketing Communications, Nonprofits, Microsoft Excel, Social Media
Education
California State University-San Bernardino 1994 — 1996
Bachelor of Science (BS), Mass Communication/Media Studies
San gorgonio high school
The Disney Store October 2014 - Present
Fred Meyer November 2013 - January 2014
Hewlett-Packard February 2013 - September 2013
DIRECTV March 2012 - December 2012
Automobile Club of Southern California May 2007 - August 2011
Skills
Customer Service, Technical Support, Cashiering, Call Center, Windows 7, 10 Key, Internet Explorer, Google Apps, Google Maps, Yahoo Search, Cash Register, Friendly Personality, Customer Satisfaction, Customer Retention, Outlook, Time Management, Customer Experience, Data Entry, Microsoft Excel, Leadership, Telephone Skills, Microsoft Word, Team Building, Social Networking, Troubleshooting, Sales, Retail, Microsoft Office, PowerPoint
Education
California State University-Northridge 2008 — 2011
Bachelor's Degree, Sociology
Los Angeles Valley College 2008 — 2008
Associate's Degree, Administration of Justice
Los Angeles Valley College 2005 — 2007
Associate's Degree, Sociology
Wells Fargo February 2014 - Present
Automobile Club of Southern California October 2011 - January 2014
Best Buy Co., Inc August 2006 - October 2011
Merrill Lynch September 2009 - January 2010
EXPRESS September 2009 - January 2010
Skills
Coaching, Advertising, Merchandising, Retail Sales, Sales, Store Management, Customer Service, Planograms, Direct Sales, Profit, Cashiering, Microsoft Office, Microsoft Word, Outlook, Driving Results, Salesforce.com, Cold Calling, Microsoft Excel, Big Box, Time Management, Inventory Control, Customer Satisfaction, Inventory Management, Retail, CRM
Education
California State University-Northridge 2008 — 2010
Bachelors Of Science, Management & Marketing
El Camino College 2003 — 2008
Associate of Science (AS), Business Administration and Management, General
Automobile Club of Southern California January 2014 - Present
G & M Pool Services. October 1990 - November 1993
pressed4time June 1984 - September 1993
G & M Cleaners August 1989 - August 1993
Skills
Team Building, Sales, Analysis, Marketing, Sales Management, Account Management, Research, Vendor Management, SDLC, Process Improvement, Teaching, Recruiting, Business Strategy, Visio, Microsoft Office, Strategic Planning
Education
Cerritos College 1981 — 1983
Los Angeles Trade Technical College 1979 — 1981
Automobile Club of Southern California April 2015 - Present
Banc of California June 2013 - April 2015
Green Dot Corporation July 2012 - May 2013
Green Dot Corporation October 2010 - July 2012
Mortgage Outreach January 2010 - September 2010
Wescom Credit Union November 2008 - June 2009
fremont investment and loan May 2006 - February 2009
Bank of America February 2008 - April 2008
Skills
Call Centers, Customer Service, Identity Management, RBAC, Active Directory, Account Management, Vendor Management, Visio, Business Analysis, Software Documentation, Process Improvement, SharePoint, Quality Assurance, SDLC, Access, Banking, Management, Risk Management
Education
Chaffey College 2002 — 2005
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Chaffey College 2002 — 2005
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Dignity Memorial Funeral Homes March 2013 - Present
ITT Technical Institute August 2010 - November 2012
Automobile Club of Southern California February 2009 - August 2010
Enterprise Rent-A-Car 1994 - 2008
Skills
Recruiting, Human Resources, Employee Benefits, Coaching, Training, Employee Relations, Leadership, Management, Interviews, Team Building, Payroll, Leadership Development, Talent Acquisition, Organizational..., Performance Management, Account Management, Cold Calling, Sales
Education
California State University-San Bernardino
Bachelor of Science (BS), Business Adminstration/Accounting
Riverside Community College District
Associate's degree, Accounting
QSI NextGen Healthcare October 2014 - Present
Wells Fargo March 2013 - September 2014
Alliance HealthCare Services August 2012 - December 2012
Automobile Club of Southern California 2006 - 2012
County of San Bernardino 1999 - 2006
California State University 1998 - 2000
Skills
Applicant Tracking..., Employment Law, Data Analysis, Diversity & Inclusion, AA/EEO, Employer Branding, Employee Engagement, Strategic Planning, Employee Management, Research, Employee Surveys, Program Management, Employee Training, Testing, Operations Management, Metrics, Presenter, Recruiting, Project Management, Talent Acquisition, Continuous Process...
Education
California State University-San Bernardino 1998 — 2001
MS, Industrial/Organizational Psychology
Saginaw Valley State University 1994 — 1998
Bachelor of Arts (B.A.), Psychology
Automobile Club of Southern California November 2014 - Present
Bride's Best Friend 2007 - 2015
Disney ABC Television Group December 2013 - October 2014
Take on the Day, LLC January 2008 - December 2013
Take on the Day, LLC February 2008 - December 2012
State Farm Insurance February 2000 - February 2008
Image West Salon and Day Spa September 2000 - August 2006
Skills
Event Management, Social Media Marketing, Customer Service, Social Media, Corporate Events, Sales, Social Networking, Event Planning, Microsoft Office, Radio, Public Relations, Team Leadership, Digital Media, Public Speaking, Entertainment, Advertising, Television, Marketing, Online Marketing, Entrepreneurship, Editing, Marketing Communications, Fundraising, Strategic Partnerships, Radio Broadcasting, Facebook, Broadcast, Email Marketing, Corporate Communications, Media Relations, Office Management, Blogging, Digital Marketing, Sponsorship, New Media, Media Planning, Online Advertising
Education
California State University-Northridge 2005 — 2008
Bachelors
Village Christian High School 1996 — 2000
High School Diploma
St. Paul's 1992 — 1996
IBI Group Office ManagerIBI GroupFebruary 2015 - Present
Automobile Club of Southern California January 2009 - Present
Skills
Business Planning, Finance, Management
Education
California State University-Los Angeles 2013 — 2015
Bachelor of Business Administration (B.B.A.), Economics and Finance
Glendale Community College 2010 — 2012
Associate's degree in Business Administration, Accounting, 3.8 GPA
North Park High 2001 — 2005
Baldwin Park High School 2001 — 2004
diploma, DIPLOMA
Broadcom October 2014 - Present
UBM Canon July 2010 - February 2013
Anthem Media Group September 2009 - May 2010
Ascend Media July 2005 - September 2009
Medical World Communications July 2003 - July 2005
NexGenEra Technology, Inc. May 1997 - June 2003
Automobile Club of Southern California August 1992 - April 1994
Ladish April 1991 - July 1992
KPFF Consulting Engineers May 1990 - November 1990
Skills
Strategic Planning, Financial Reporting, Financial Analysis, Team Leadership, Forecasting, Process Improvement, Business Strategy, Negotiation, Microsoft Word, Microsoft Excel, Budgets, Managerial Finance, Project Management, Corporate Finance, Management, B2B, Online Marketing, Advertising, Online Advertising, Product Development, Project Planning, Strategic Partnerships, Leadership, Salesforce.com, New Business Development, Marketing, Product Management, Business Planning, Mergers & Acquisitions, Finance, Competitive Analysis, Analysis, Strategy, Operations Management, Business Development, Accounting, Human Resources, Financial Modeling, Lead Generation, Market Research, Start-ups, Marketing Strategy, Account Management, CRM
Education
Cerritos College 2001 — 2002
Real Estate, Salesperson License
Northrop University 1987 — 1990
Bachelor of Business Administration (BBA), Accounting and Finance
Podar College 1982 — 1986
Bachelor of Commerce (B.Com.), Accounting and Finance
Auto Club of Southern Calif (AAA) October 2011 - Present
Automobile Club of Southern California August 2004 - October 2011
Macy's June 2000 - August 2004
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Liability, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Data Entry
Education
Cerritos College 2000 — 2004
General Studies, Legal Studies, General
Montebello High School 1996 — 2000
Diploma
F2 Performance Supply January 2015 - Present
Automobile Club of Southern California January 2012 - January 2013
Verizon Wireless July 2003 - December 2011
White Brothers June 1999 - August 2001
Skills
Sales Management, Wireless, Telecommunications, Coaching, Mobile Devices, Team Leadership, Microsoft Excel, Insurance, Leadership Development, Customer Service, Sales Process, Customer Retention, Sales, Budgets, Customer Satisfaction, Management
Education
Chaffey College
B.A. in progress
RVR & Associates Investigations October 2014 - Present
G4S September 2012 - October 2014
ARIA RESORT & CASINO November 2009 - February 2010
SALLIE MAE CORPERATION July 2008 - November 2009
EXAMINATION MANAGEMENT SERVICES, INC October 2007 - March 2008
Automobile Club of Southern California October 2003 - March 2007
R.V.R. & ASSOCIATES April 2000 - September 2003
ALLSTATE INSURANCE COMPANY October 1996 - March 2000
R.V.R. & ASSOCIATES (Robert Van Ralph) October 1985 - September 1996
Skills
Background Checks, Investigation, Private Investigations, Fraud, Surveillance, Risk Management, Workers Compensation, Enforcement, Claim, Interviews, Internal Investigations, Insurance, Claims Management, Security, Skip Tracing, Interrogation, Executive Protection, Evidence, Casualty, Accident, Risk Assessment, Subrogation, Liability, Criminal Investigations, Courts, Litigation Management, Claim Investigation, Investigative Research, Workplace Violence, Counterterrorism, Corporate Security, Physical Security, Asset Protection, Firearms, Emergency Management, Policy, Workers' Compensation..., Expert Witness, Criminal Justice, Security Operations, Security Management, Police, Protection, Fraud Detection, Security Training, Personal Protection, Crisis Management, Forensic Analysis, Law Enforcement..., Investigative Reporting
Education
California State University-Northridge 1983 — 1987
Bachelor's degree, Psychology, 3.5
State Farm Insurance April 2007 - Present
State Farm April 2007 - Present
State Farm Insurance August 2006 - April 2007
Automobile Club of Southern California December 1991 - August 2006
Skills
Commercial Insurance, Disability Insurance, Fixed Annuities, Health Insurance, Homeowners, Life Insurance, Property, Renters, Term Life Insurance, Universal Life, Whole Life, Umbrella Insurance, Small Business, Retirement Planning, Workers Compensation, General Insurance, Marine Insurance
Education
California State University-Northridge 1986 — 1987
Speech Communication and Rhetoric
Ventura College 1985 — 1986
LegalShield April 2006 - Present
Dean Rogers Photography June 2004 - Present
Occupational Training Services, Inc July 2012 - July 2013
ResCare Workforce Services April 2005 - July 2012
Automobile Club of Southern California October 2001 - April 2003
McManigle's Farmers Insurance January 2001 - August 2001
US Navy January 1981 - January 2001
Skills
Microsoft Office, Customer Service, Workshop Design, Workshop Development, Workshop Presenter, Team Leadership, Photography, Conflict Resolution, Internet Research, Online Research, Sales Management, Outlook, Employee Benefits, Microsoft Word, Microsoft Excel, Marketing, Public Speaking, Social Networking, Interviews, Staff Development, Social Media, Coaching, Job Search, Teamwork, Workshops, Leadership Development, Design Workshops, Resume Writing, Training, Time Management, Non-profits, Team Building, PowerPoint, Event Planning, Access, Advertising, Recruiting, Leadership, Management, Employee Relations, Research, Career Counseling, Employee Training, Public Relations, Fundraising, Data Entry, Policy, Nonprofits, Administration, Community Outreach
Education
UCSD 2009 — 2011
Certificate, Career Advisor
Manzano High School 1977 — 1980
Diploma, General
Central Texas College
Liberal Arts
Firestone 2011 - 2012
Automobile Club of Southern California 2006 - 2011
Education
California State University-Northridge 2003 — 2006
Communications
Dan Kitajima Insurance Agency August 2007 - Present
Automobile Club of Southern California January 2004 - January 2007
Education
California State University-Long Beach - College of Business Administration 1998 — 2003
BA, International Business
Automobile Club of Southern California October 2010 - Present
Gail & Rice September 2007 - April 2008
Plymouth Christian Academy January 2005 - June 2007
Ubiquitous Cre8tive - Group The Series 2007 - 2007
FilmJaw 2007 - 2007
None 2007 - 2007
Skills
Sales, Customer Service, Claim, Entertainment, Public Speaking
Education
Central Michigan University 1998 — 2002
Ferris State University 1996 — 1998
Education, General course credit
Automobile Club of Southern California 2014 - Present
Resources Global Professionals 2012 - 2013
Freedom Communications 2000 - 2012
Pacificare Health Systems, now part of United Healthcare 1993 - 2000
Deloitte 1988 - 1993
Skills
Audit, Internal Controls, Auditing, Sarbanes-Oxley Act, Financial Audits, External Audit, GAAP, Financial Reporting, Accounting, Internal Audit, Process Improvement, Risk Assessment, Financial Analysis, Budgets, Financial Risk, Audit Command Language..., Operational Audits, COSO, Corporate Governance, Project Management, IIA Standards, Internal Audit Manager, Due Diligence, General Ledger, Finance, Mergers & Acquisitions
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management
MBA, Accounting & Control Systems
Stanford University
Bachelor of Arts (B.A.)
Automobile Club of Southern California August 2015 - Present
HW Premier Insurance Services January 2012 - July 2015
MassMutual Financial Group January 2012 - January 2014
Future Vending Inc. March 2003 - December 2011
Skills
Disability Insurance, Microsoft Excel, Microsoft Office, PowerPoint, New Business Development, Microsoft Word, Life Insurance, Long-term Care
Education
California State University-Northridge 1987 — 1991
Bachelor's degree, Journalism/Sociology
Automobile Club of Southern California August 2012 - Present
Easy Auto Parts September 2004 - October 2012
Countrywide Home Loans September 2003 - August 2004
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Windows 7, Windows XP, Problem Analysis, Problem Solving, Writing, Customer Service, Customer Satisfaction, Telephone Skills, Prezi, Westlaw, Sanction, TimeMap, CaseMap, SmartDraw, Concordance, Inventory Management, Sales Management, Management, Sales, Retail, Automotive, Team Building
Education
California State University-Los Angeles 2014 — 2015
Paralegal Certificate, Paralegal Studies
California State University-Northridge 2006 — 2008
Bachelor of Arts, Philosophy
Los Angeles Valley College 2004 — 2006
General Studies
Internet Brands June 2015 - Present
Deluxe Media, Inc. f/k/a Deluxe Digital Studios, Inc. November 2014 - June 2015
Quality Media February 2014 - May 2014
Technicolor August 2005 - February 2014
Post Logic 1998 - 2005
Automobile Club of Southern California 1996 - 1998
Skills
Film, Microsoft Excel, Post Production, Billing Process, Television, Invoicing, Financial Reporting, HD Video, Feature Films, Team Management, Sales Analysis, Customer Service, Accounting, Broadcast, Dvd, Digital Asset Management, Forecasting, Digital Media, Leadership, Microsoft Office
Education
California State University-Northridge
Assurant Specialty Property November 2012 - Present
Assurant May 2006 - November 2012
Safeco FIS 2000 - 2006
Assurant 2003 - 2005
Assurant 2001 - 2003
Assurant 2000 - 2001
Innovative Technologies Service and Support 1997 - 2001
Automobile Club of Southern California 1999 - 2000
Skills
Data Center, Infrastructure, Integration, SDLC, Cloud Computing, Disaster Recovery, VMware, Virtualization, Microsoft SQL Server, Oracle, Active Directory, SQL, IIS, VMware ESX, Business Intelligence, Software Quality..., Technology Change..., Compliance, IT Infrastructure..., Datacenter..., Team Leadership, Motivation and Teamwork, Budget and Objective..., Communication and..., Technology Integration..., Complex Project and..., Team Collaboration, Technical Support, Resource Planning, Solution Control, Workflow Planning, Staff Development, Process and System..., Business Planning and..., System Development and..., Client-Server Based..., Analysis, Management, Strategy, Program Management, Leadership, Networking, Servers, Enterprise Architecture, System Deployment, Visio, Business Analysis, Databases, Storage, Data Warehousing
Education
University of Southern California - Marshall School of Business 2009 — 2012
Master of Business Administration, Leadership and Finance
California State University-Long Beach - College of Business Administration 2002 — 2007
Bachelor of Science, Business Administration / Management Information Systems
Bank of America Corporation January 2008 - Present
Balboa Insurance Group 2007 - 2008
Balboa Insurance Group 2005 - 2007
Automobile Club of Southern California January 1997 - January 2004
Automobile Club of Southern California January 1993 - January 1997
Automobile Club of Southern California January 1991 - January 1993
Automobile Club of Southern California January 1987 - January 1991
Automobile Club of Southern California January 1983 - January 1987
Automobile Club of Southern California January 1981 - January 1983
Los Angeles Unified School District and Archdiocese of Los Angeles January 1972 - January 1981
Education
Insurance Institute of America
Chartered Property Casualty Underwriter (CPCU)
California State University-Los Angeles
Bachelor of Arts, K-12 Teaching Credential
University of California, Los Angeles
Bachelor of Arts, Italian, Minor - Psychology
Automobile Club of Southern California
Skills
Insurance
Education
California State University-Long Beach - College of Business Administration 1970 — 1974
BS, Business Management
BSH Home Appliances June 2014 - Present
Automobile Club of Southern California July 2012 - June 2014
McDermott Will and Emery July 2003 - July 2012
SafeGuard Dental July 2001 - July 2003
Education
Chapman University
BS, Computer Information systems
Automobile Club of Southern California 2015 - Present
Ameritas Educational Services, Inc. February 2014 - 2014
Ameritas Educational Services, Inc. Ameritas Hispanic Pathways of Brandman University 2012 - 2014
Brandman University, Chapman University System 2009 - 2011
Chapman University 2002 - 2009
Chapman University 2001 - 2002
Chapman University 1998 - 2001
Skills
Advertising, Marketing, Marketing Management, Leadership, Budgets, Strategic Partnerships, Management, Creative Direction, Strategy, PPC, Recruiting, Community Outreach, Brand Management, Social Media Marketing, Social Media, Event Planning, Marketing Communications, Email Marketing, Project Planning, Blogging, Budget, Press Releases, Analytics, Social Networking, Facebook
Education
Chapman University, The George L. Argyros School of Business and Economics 2000 — 2003
MBA, Marketing
Chapman University, The George L. Argyros School of Business and Economics
BS, Business Administration
Automobile Club of Southern California November 2012 - Present
Automobile Club of Southern California July 2012 - November 2012
Aramark Uniform Services August 2009 - July 2012
Hertz Corporation March 2004 - February 2009
Albertsons May 1990 - February 2004
Skills
Cold Calling, Customer Retention, Sales Process, Customer Service, Direct Sales, Sales Presentations, Sales Management, Profit, Sales Operations, Sales, Account Management, Customer Satisfaction, Outside Sales, B2B, Team Building, Coaching, New Business Development, Income Statement, Marketing, P, Forecasting, Training, Leadership, Key Account Management, Management, Customer Experience, Operations Management, Negotiation, Contract Negotiation, Employee Training, Strategy, Social Networking, Salesforce.com, Selling, Social Media Marketing, P&L Management, CRM
Education
University of Phoenix 2010 — 2012
BA, Marketing
California State University-Northridge 1999 — 2001
unfinished, Business, Journalism
Santa Barbara City College 1994 — 1997
Associates, Liberal Studies
MIra Mesa High School 1986 — 1990
Insight Global September 2013 - Present
Partner Consulting June 2013 - September 2013
Recruit Networks January 2011 - June 2013
Automobile Club of Southern California October 2007 - February 2011
Experian Consumer Direct November 2004 - July 2007
Experian (BIS) January 2004 - September 2004
IBM Global Services January 2002 - April 2003
Hyundai Motors America October 2000 - January 2002
The Metadata Company July 1999 - October 2000
Cendant Corporation October 1997 - July 1999
Skills
Gap Analysis, Leadership, Operations Management, CICS, Full SDLC, Systems Analysis, Project Management, Business Intelligence, Software Development, Requirements Gathering, Business Analysis, Analytics, Requirements Analysis, IT Strategy, Software Project..., Integration, SDLC, Management, Databases, Business Process, Vendor Management, Data Modeling, Database Design, MS Project, Microsoft SQL Server, ETL, SharePoint
Education
Orange Coast College 1982 — 1984
Certificate, Business Information Systems
California State University-Long Beach - College of Business Administration 1977 — 1978
MBA, Quantitative Methods
Fu-Jen Catholic University-Taiwan - School of Business Administration 1970 — 1974
Bachelor of Science, Statistics and Accounting
Automobile Club of Southern California May 2011 - Present
Automobile Club of Southern California (AAA) 2007 - May 2011
The Great Indoors 2006 - 2007
Sprint 2001 - 2006
Skills
Employee Relations, Onboarding, Management, Employee Benefits, Training, Recruiting, Employee Training, Team Building
Education
Chapman University 2007 — 2007
Certificate, SHRM
California State University-San Bernardino
Bachelors, Human Resources, Management
Automobile Club of Southern California October 2014 - Present
Esurance April 2013 - August 2014
Safeco Insurance July 2011 - April 2013
GEICO March 2000 - July 2011
Edwards Cinema November 1997 - March 2000
Skills
Insurance, Property & Casualty..., Microsoft Excel, Claim, Process Improvement, Underwriting, Customer Service, Analysis, Outlook, Microsoft Word, Legal Liability, Strategic Planning
Education
University of Redlands 2008 — 2010
MBA, Business
Chapman University 2006 — 2008
B.A, Criminal Justice
University of Wisconsin-Whitewater
Master’s Degree, Environmental Safety & Health
Academic Advantage January 2010 - Present
NAACP January 2007 - Present
Automobile Club of Southern California March 2011 - April 2013
Phi Beta Sigma Fraternity Inc May 2011 - January 2013
Associated Students, Inc. May 2009 - May 2010
Phi Beta Sigma Fraternity December 2006 - May 2010
Associated Students, Inc. January 2005 - May 2007
Skills
Event Planning, Strategic Planning, Nonprofits, Leadership, Community Outreach, Program Management, Volunteer Management, Fundraising, Politics, Non-profits, Public Speaking, PowerPoint, Microsoft Excel
Education
California State University-Long Beach 2004 — 2013
Graduate School, Public Policy & Administration
California State University-Long Beach 2004 — 2009
Business Administration/Africana Studies
Kennedy Space Center Visitor Complex April 2011 - Present
Air Force Space and Missile Museum October 2010 - Present
Brevard County Fire Rescue January 2010 - Present
Wordsmith Resources (Self-Employed) July 1988 - June 2009
Automobile Club of Southern California October 2006 - October 2008
City of Irvine January 2006 - December 2006
Automobile Club of Southern California May 1996 - October 2006
Automobile Club of Southern California August 1994 - April 1996
Mitsubishi Motors August 1990 - August 1994
City of Irvine July 1985 - July 1988
Skills
Budgets, Government, Program Management, Public Speaking, Blogging, Research, Space Policy, Space History
Education
California State University-Long Beach 1982 — 1984
Masters, Public Administration
SCORE October 2005 - Present
BAX Global November 1998 - October 2000
Automobile Club of Southern California April 1997 - November 1998
Mitsubishi Motor Sales, NA June 1986 - April 1997
Mattel May 1983 - June 1986
IBM June 1975 - May 1983
Skills
Leadership, Program Management, Management Consulting, Strategic Planning, Photography, Entrepreneurship, Coaching, Start-ups, Strategy, Team Building, Small Business, Mergers & Acquisitions, Nonprofits, Operations Management, Organizational..., Business Process..., Public Speaking, Leadership Development, Video, Business Strategy, Business Intelligence, Project Management, Team Leadership, Change Management, Training, Business Development, Information Technology, Management, IT Strategy, Process Improvement, Business Analysis, Teaching, Executive Management, Consulting, Business Planning
Education
Claremont Graduate University 1989 — 1991
PhD
Wichita State University 1971 — 1979
BBA & MBA, Finance, Economics, Computer Science
Orange Coast College
Society for Photografphic Educators
South High
USAA July 2010 - Present
National Property Inspections March 2009 - July 2010
U.S. Staffing Adjusting Services September 2008 - October 2008
Automobile Club of Southern California November 1999 - August 2007
Knights of Columbus April 1994 - May 1999
Six Flags Magic Mountain May 1990 - April 1994
Skills
Adjusting, Claims, Property Damage, Personnel Supervision, Field Supervision, Inventory Control, Vendor Relations, Complaint Handling, Contract Management, Environmental Compliance, Shrink Reduction, Computer Literate, Supervisory Skills, Customer Service, Insurance, Personal Articles..., Homeowners Insurance, Life Insurance, Homeowners, Claim, Complaint Management, General Insurance, Training, Team Building, Management, Adjustments, Property & Casualty..., Disability Insurance, Budgets, Claims Resolution, Small Business, Claim Investigation, Strategic Financial..., Health Insurance, Claims Handling, Subrogation, Long Term Care Insurance, Whole Life
Education
California State University-Northridge 1990 — 1993
Certificate, Environmental and Occupational Health
California State University-Northridge 1971 — 1977
B.S., Health Science
Automobile Club of Southern California March 1997 - Present
Automobile Club of Southern California January 1993 - March 1997
Automobile Club of Southern California August 1990 - January 1993
CENTURY 21® 1987 - 1990
Skills
Umbrella Insurance, Homeowners, Financial Risk, Sales, Customer Service, Communication, Microsoft Excel, Risk Management, Real Estate, Fully bilingual Spanish, Property and Casualty, Business Process, New Business Development, Leadership, Analysis, Auto Insurance, Boat Insurance, Microsoft Word, Apple Safari, PowerPoint, Insurance, Underwriting, Training
Education
California State University-Long Beach 1985 — 1990
Bachelor of Business Administration (B.B.A.)
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A
Red Sky Solutions October 2007 - Present
Automobile Club of Southern California January 2003 - November 2007
Ralphs Grocery Company 1993 - 2003
Skills
Salesforce.com, Account Management, Sales, Sales Process, CRM, Professional Services, New Business Development, Start-ups, Marketing, Cloud Computing, Enterprise Software, Solution Selling, Lead Generation, Call Centers, SaaS, Management, Direct Sales
Education
California State University-Long Beach - College of Business Administration 1999 — 2002
Disney Consumer Products December 2012 - Present
Disney Consumer Products January 2012 - November 2012
Westlake Financial Services November 2011 - February 2012
Image Entertainment July 2011 - October 2011
California Department of Justice March 2011 - June 2011
Hispanas Organized for Political Equality (HOPE) June 2010 - November 2010
Automobile Club of Southern California February 2007 - July 2010
Skills
Microsoft Excel, Microsoft Office, Non-profits, PowerPoint, Customer Service, Strategic Planning, Budgets, Spanish, Microsoft Word, Financial Analysis, Contract Management, Licensing
Education
California State University-Los Angeles 2008 — 2010
Bachelor's in Science, Accounting
Glendale Community College 2004 — 2007
Associate of Arts (AA), Accounting
Automobile Club of Southern California April 2015 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Teamwork, Team Leadership, Time Management, Leadership, Process Improvement, PowerPoint, Testing, Cross-functional Team..., Project Management, Aerospace, Integration, Engineering Management, Project Planning
Education
California State University-Long Beach 2003 — 2004
Bachelor of Arts (B.A.), Psychology
Waterford Institute June 2014 - Present
White & Graphite Design Studio May 2005 - Present
Automobile Club of Southern California January 2013 - June 2014
Automobile Club of Southern California April 2011 - January 2013
Oakwood Worldwide February 2009 - February 2010
Weston Mason Marketing March 2007 - August 2008
Noella Marketing, Inc. May 2006 - March 2007
CM Communications May 2005 - June 2006
MTD, Inc. March 1999 - May 2005
Skills
Graphic Design, Advertising, InDesign, Marketing, Newsletters, Direct Mail, Illustrator, Art Direction, Logo Design, Brochures, Strategic Planning, Digital Media, Public Relations, Entertainment, Social Media, Web Design, Photoshop, Email Marketing, Creative Direction
Education
Chapman University 1999 — 2003
BFA, Film & Television New Media
Chapman University 1999 — 2003
Bachelor of Fine Arts (BFA), Film/Video and Photographic Arts
Automobile Club of Southern California April 2013 - Present
OfficeMax July 2008 - December 2012
Education
California State University-Northridge 2009 — 2015
Information Systems, Business
Saugus High School 2005 — 2009
Lorico Legacy Group May 2015 - Present
Remax CP Commercial October 2014 - Present
Remax College Park Realty September 2014 - Present
Wilshire Group Financial Services April 2010 - Present
ZipRealty August 2012 - August 2014
HomeQuest Realty and Entree Mortgage July 2004 - August 2012
NationPoint March 2006 - April 2007
Merrill Lynch (Nationpoint) 2006 - 2007
Automobile Club of Southern California October 2004 - March 2006
Wells Fargo January 2000 - October 2004
Skills
Mortgage Lending, Insurance, Negotiation, Microsoft Office, Customer Service, Marketing, Account Management, Sales, FHA, Microsoft Excel, Mortgage Banking, Life Insurance, Microsoft Word, Sales Management, Marketing Strategy, Public Speaking, Social Media, Investments, Real Estate, Financial Analysis, Leadership, REO, Finance, Loans, Hustle, Loan Origination, Refinance, Short Sales, First Time Home Buyers, Investment Properties, Foreclosures, Commercial Real Estate, Sellers, Real Estate Transactions, Referrals, Investors, Single Family Homes, Residential Homes, Condos, Relocation, Rentals, Listings, Management, Residential Mortgages, New Home Sales, Property Management, Real Estate Financing, Buyer Representation, HUD, Credit
Education
California State University-Long Beach - College of Business Administration 1998 — 2004
B&B Premier Insurance Solutions, Inc January 2006 - Present
Automobile Club of Southern California August 1995 - January 2006
Prudential Insurance 1990 - August 1995
Skills
Real Estate, General Insurance, Construction, Manufacturing, Commercial Insurance, Professional Liability, Property & Casualty..., Insurance, Underwriting, Small Business, Property, Disability Insurance, Casualty, Brokerage, Legal Liability, Commercial Real Estate, Brokers, Employment Practices..., Workers Compensation, Real Estate Transactions, Life Insurance, Investments, Sales, Condos, Selling, Umbrella Insurance, Commercial Lines, Liability, Health Insurance, Excess, Term Life Insurance, D&O, Inland Marine, Whole Life, Long Term Care Insurance
Education
California State University-Northridge 1981 — 1987
Bachelors, Economics
Wilmington High School 1977 — 1981
High School Diploma, College Preparatory
California Pizza Kitchen 2013 - Present
California Pizza Kitchen 2009 - 2013
California Pizza Kitchen 2007 - 2009
Corporate Candy Works April 2004 - December 2006
Automobile Club of Southern California June 2001 - April 2004
Skills
Payroll, Employee Training, ADP Payroll, Public Speaking, PowerPoint, Microsoft Excel, Outlook, Phone Etiquette, Interpersonal..., Critical Thinking, Team Building, Customer Service, Time Management, Microsoft Office, Teamwork
Education
California State University-Northridge 2000 — 2005
Bachelor of Arts (BA), Communication and Media Studies
Verizon Wireless June 2014 - Present
US Army November 2008 - September 2014
Automobile Club of Southern California May 2013 - June 2014
RadioShack June 2008 - May 2013
Skills
Long-term Customer..., Customer Service, Customer Service..., Sales, Retail Sales Analysis, Retail Sales, Intelligence Analysis, Intelligence, Communication
Education
Cerritos College 2010 — 2013
Associate of Arts (AA), Business Administration and Management, General
Cochise College 2009 — 2010
Associate of Arts (AA), Military Intelligence, General
Forever Footprints (OC Walk to Remember) 2004 - Present
Self Employed 2001 - Present
OC Walk to Remember 2009 - 2013
Orange County Business Journal 2003 - 2004
Automobile Club of Southern California 2001 - 2003
Skills
Non-profits, Babies, Leadership, Public Relations, Volunteer Management, Budgets, Program Development, Social Media, Marketing Communications, Psychotherapy, Nonprofits, Team Building, Non-profit..., Community Development, Fundraising, Board Development, Marketing, Event Management, Public Speaking, Media Relations, Community Outreach, Event Planning, Hospitals, Adolescents, Small Business, Social Services, Pregnancy, Mental Health, Social Networking, Mental Health Counseling, Leadership Development, Blogging, Healthcare
Education
Chapman University 1999 — 2001
BA, English, emphasis in Journalism and Philosophy
Marymount College 1997 — 1999
Rosary High School
Automobile Club of Southern California September 2014 - Present
CorVel Corporation October 2013 - July 2014
Brandman University - Chapman University System May 2012 - October 2013
Mazda North American Operations September 2010 - May 2012
HDR August 2007 - August 2010
Skills
Analysis, Forecasting, Budgets, Management, Marketing, Data Analysis, Time Management, Project Management, Training, Financial Analysis, Process Improvement, Microsoft Office, Microsoft Excel, Strategy, Market Research, PowerPoint, Vehicles, Incentives, Problem Solving, Business Objects, Project Planning, Marketing Strategy, Sales Operations, Metrics Analysis, Metrics, Pricing, Financial Reporting, Siebel, Pivot Tables, Integrated Marketing, Account Reconciliation, Cost Benefit, Nonprofits, Operations Research, Budgeting, Planning, Reconciliation, Cost, Cost Analysis, Excel, Project Implementation, Research Project..., ICM, Flow Charts, Argos Data Block Builder, Hobsons Connect CRM, Reports, Non-profits, Microsoft SQL Server, SharePoint
Education
California State University-Northridge
Bachelors
Concordia University Irvine
MBA, Business Administration (Cum Laude)
Automobile Club of Southern California July 2011 - Present
UPS March 2010 - June 2011
California State University, Los Angeles January 2009 - June 2009
California State University, Los Angeles April 2008 - January 2009
United States Marine Corps August 1999 - August 2003
Skills
Microsoft Office, Computers, Computer Aided Dispatch, Mac OS, Customer Service, Logistics, Management, Military Experience, Cpr Certified, Bookkeeping, Kronos Timekeeping, Emergency Management, CCTV, Food Service, Deliveries, Catering, Payroll, Human Resources, Time Management, Military, Access
Education
California State University-Los Angeles 2006 — 2008
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Pasadena City College 2003 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Pasadena City College 2003 — 2006
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
United Agencies 2015 - 2015
Capital Alliance Group 2014 - 2015
Farmers Insurance 2008 - 2014
Automobile Club of Southern California 2003 - 2008
Skills
Health Insurance, Commercial Insurance, Umbrella Insurance, Life Insurance, Term Life Insurance, Workers Compensation, New Business Development, General Insurance, Insurance, Training, Sales, Direct Sales, Management, Customer Service, Sales Management, Property & Casualty..., Disability Insurance
Education
Hartford School of Insurance 2015 — 2015
CLCS, Business Insurance
University of La Verne 2001 — 2004
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General, 3.4
Cerritos College 1999 — 2001
Associate of Arts (A.A.) BUSINESS, Business, Management, Marketing, and Related Support Services
St Paul High School
Automobile Club of Southern California August 2015 - Present
Automobile Club of Southern California November 2012 - July 2015
Deluxe Corporation February 2012 - November 2012
Camino Federal Credit Union October 2010 - February 2012
Dave and Buster's February 2007 - July 2011
University Directories April 2010 - August 2010
JC Penney August 2005 - December 2006
Skills
Mircrosoft Word, Excel,..., Proficent typing at 80..., All Windows Platforms, Up-Selling, Customer Relations, Sales Process, Marketing Strategy, Market Research, Social Media, Google Analytics, Google Adwords, Advertising Sales, Digital Media Sales, Inside Sales, Direct Sales, Salesforce.com, CRM software, Search Advertising, Business Planning, Market Planning, Microsoft Publisher, Microsoft Word, Typing, Outlook, Microsoft Excel, CRM, Customer Service, Up-selling, Cold Calling, Leadership, Sales, Sales Management
Education
California State University-Los Angeles 2008 — 2010
Bahcelor of Science, Business Administration
West Valley College 2005 — 2008
Associate of Arts (AA), General Studies
Milpitas High 2001 — 2005
High school diploma
DaVita Kidney Care September 2014 - Present
University of Mississippi Medical Center February 2014 - September 2014
Photos Right Now August 2010 - January 2014
University of Mississippi Medical Center September 2008 - July 2010
Photos Right Now December 2004 - August 2008
East Valley Hospital December 2003 - November 2004
Automobile Club of Southern California April 2002 - January 2003
Skills
Verbal and Written..., Data Entry, Spreadsheets, Outlook, Pharmaceutical Industry, Healthcare, Managed Care, Microsoft Excel, Microsoft Office, Microsoft Word, Software Documentation, Invoicing, Customer Service, Access, Lotus Notes, Accounts Receivable, Team Building, Fundraising, Research, Human Resources, Process Scheduler, Management, Payroll, PowerPoint, Leadership, Event Planning, Social Media, Strategic Planning, Budgets
Education
University of Mississippi Medical Center 2007 — 2011
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General, 3.85
Holmes Community College 2006 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.5
Hinds Community College 2005 — 2006
Certificate, Emergency Medical Technology, 3.5
Charles R. Drew University of Medicine and Science 1995 — 1996
Certificate, Substance Abuse/Addiction Counseling, 3.5
Automobile Club of Southern California September 2012 - Present
Tuttle Click Ford Irvine September 2011 - September 2012
Santa Margarita Ford January 2011 - September 2011
Santa Margarita Ford February 2002 - September 2011
Santa Margarita Ford February 2002 - January 2011
Skills
Troubleshooting, Automotive, Automobile, Vehicles, Leadership, Management, Sales, Customer Satisfaction, Customer Service, Microsoft Office, Sales Management, Microsoft Excel, Team Building, Project Management, Inventory Management, Operations Management
Education
Cerritos College
Associate, Automotive Technology
Write Gooder December 2006 - Present
Orange County Register / Churm Media April 2006 - December 2014
Automobile Club of Southern California June 2000 - December 2005
USC Shoah Foundation June 1997 - June 2000
Skills
Copywriting, Editing, Feature Articles, Copy Editing, Proofreading, Creative Writing, Humor Writing, Digital Media, Editorial, Web Content, Publishing, Magazines, Publications, Media Relations, Storytelling, Content Development, Chicago editorial style, AP Style, Newspapers, Journalism, Grammar, Newsletters, Fact-checking, Press Releases, Blogging, Advertising, QuarkXPress, Layout, News Writing, Online Publishing, Content Strategy, Publicity, Content Management, Freelance Writing, Books, InDesign, Ghostwriting, Web Content Management, Headlines, Tag lines
Education
California State University-Northridge 1986 — 1990
B.A., Psychology
Automobile Club of Southern California August 2013 - Present
Automobile Club of Southern California May 2012 - August 2013
Peet's Coffee & Tea August 2009 - January 2012
Starbucks September 2007 - August 2009
Rite Aid October 2006 - August 2007
Skills
Customer Service, Supervising, Bilingual, Musicians, Acting, Voice Acting, Retail Sales, Video Games
Education
California State University-Los Angeles 2012 — 2015
Bachelor's degree, History
Pasadena City College 2007 — 2012
Associate of Arts (A.A.), Social and Behavioral Sciences
Pasadena City College 2007 — 2012
Associate of Arts (A.A.), Humanities
Automobile Club of Southern California May 2015 - Present
Automobile Club of Southern California March 2012 - May 2015
YPM, Inc. November 2009 - February 2012
Construct Finance Consulting February 2003 - October 2009
Alliance Funding Group January 2006 - January 2009
William Lyon Homes September 2004 - July 2005
Skills
Market Research, Email Marketing, Advertising, Marketing, Online Advertising, Marketing Strategy, Management, Analytics, CRM, Budgets, Leadership, Sales, Social Media, Social Media Marketing, Strategy
Education
Chapman University, The George L. Argyros School of Business and Economics 1998 — 2002
Bachelor of Science in Business Administration, Marketing emphasis
American International School of Bucharest, Romania 1994 — 1998
High School
Automobile Club of Southern California May 2014 - Present
Lowe's August 2011 - May 2014
Best Buy October 2007 - June 2010
Skills
Policy Analysis, Comparative Politics, International..., Social Change, Data Analysis, Government, Human Rights, Office Administration, Organizational..., Community Development, Developing Countries, Proposal Writing, Team Building, Leadership
Education
California State University-Northridge 2005 — 2011
Bachelor's Degree, Political Science and Government
Palmdale High School 2001 — 2005
High School, General Studies
Open Concepts, Inc. July 2008 - Present
Allied National High School December 2005 - July 2008
Allied Business Schools August 2005 - December 2005
Automobile Club of Southern California January 2005 - August 2005
Open Concepts, Inc. July 2003 - January 2005
Linda Verde Elementary School July 2002 - July 2003
Saddleback Valley Unified School District September 2001 - May 2002
R.H. Dana Elementary School October 2000 - June 2001
CUSD January 2000 - October 2000
St. Anne School September 1998 - June 1999
Skills
Teaching, Curriculum Design, Classroom, Educational Technology, Research
Education
National University 1998 — 2000
Master of Education (MEd), Curriculum and Instruction
San Diego State University-California State University 1994 — 1997
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
California State University-Northridge 1990 — 1994
Tokio Marine Claims Service November 2013 - Present
Alliance United Insurance Company November 2012 - November 2013
Explorer Insurance Company August 2011 - November 2012
Automobile Club of Southern California July 2010 - August 2011
Sylvan Learning March 2002 - March 2010
Skills
Insurance, Customer Service, Data Entry, Outlook, Microsoft Office, Research, Public Speaking, Microsoft Excel, PowerPoint, Microsoft Word, Access, Training, Administrative..., Software Documentation, File Management, Policy, Editing, Liability
Education
California State University-Northridge 2006 — 2008
Bachelor of Arts (B.A.), History
Moorpark College 2003 — 2006
Associate's degree
IBM October 2014 - Present
IBM Canada Ltd. February 2013 - October 2014
IBM April 2007 - February 2013
Automobile Club of Southern California October 2002 - April 2007
Allegiance Telecom, Inc February 2002 - October 2002
Sperry Van Ness 2001 - 2002
Marcus & Millichap 1998 - 2001
Skills
Solution Selling, Time Management, Enterprise Software, Highly motivated..., Sales Process
Education
California State University-Northridge 1994 — 1999
B.A., Finance / Real Estate
Kehl Insurance Services January 2013 - Present
Automobile Club of Southern California May 2001 - January 2013
Skills
Insurance, Automobile, Property & Casualty..., Commercial Insurance, General Insurance, Casualty, Umbrella Insurance, Liability
Education
California State University-Northridge 1999 — 2001
Bachelor of Business Administration (BBA), Business Law
Ingram Micro July 2006 - Present
Pacific Business Group On Health 2000 - 2007
Automobile Club of Southern California 2000 - 2006
Sunstone Hotels 1999 - 2000
TDK Electronics 1998 - 1999
Apria Healthcare 1989 - 1998
Skills
Employee Benefits, Vendor Management, Performance Management, Recruiting, Strategic Planning, HRIS, Guest Lecturing, Compliance, Staff..., Staff Mentor, Program Management, Employee Relations, Management, Deferred Compensation, Benefits Administration, PPO, Self-funded, Prescription Drugs, Teamwork, Communicaitons, Financial Analysis, Implementation..., Compensation Structures, Job Analysis, Team Leadership, Analysis, Project Management, Health Insurance, Employee Engagement, Benefits Negotiation, Workforce Planning, Succession Planning, Talent Management, HR Policies, Personnel Management, Talent Acquisition, HR Consulting, PeopleSoft, Incentive Programs, COBRA, Labor Relations, Workers Compensation
Education
Chapman University 2004 — 2005
HR Certificate, Human Resources
Illinois State University
Automobile Club of Southern California July 2013 - Present
Automobile Club of Southern California April 2013 - June 2013
Automobile Club of Southern California August 2012 - March 2013
Entrepreneur December 2009 - August 2012
Re:Connect Media April 2008 - August 2012
Entrepreneur August 2007 - November 2009
Entrepreneur January 2007 - July 2007
Stacks Vinyl Authority September 2002 - June 2006
DISCover Media 2005 - 2006
Skills
Web Analytics, Online Marketing, Web Strategy, Social Media, PPC, SEO, Social Media Marketing, Online Advertising, Digital Marketing, Predictive Analytics, Tag Management, Web Development, jQuery, JavaScript, HTML, HTML 5, Tealeaf, CSS, SEM, Affiliate Marketing, Google Analytics, Email Marketing, E-commerce, Interactive Marketing, User Experience, Web Marketing, Facebook, Advertising
Education
University of California, Irvine 2013 — 2013
Certificate in Predictive Analytics, Predictive Analytics
Tealium
Tag Management Certification
Market Motive 2010 — 2010
Master Certification, Web Analytics
California State University-Long Beach - College of Business Administration 2002 — 2006
BA, Marketing
UtiliWorks Consulting, LLC. June 2014 - Present
Nees SmartGrid Consulting January 2012 - Present
CS Week Conference, Inc. August 2008 - January 2011
City of Anaheim December 2004 - January 2011
Fox Television Stations, Inc April 1998 - September 2002
PMI DELTA DENTAL 1997 - 1998
Automobile Club of Southern California April 1991 - April 1997
Skills
Strategic Planning, Program Management, Contract Negotiation, Engineering, IT Strategy, IT Management, IT Operations, Tactical Planning, Disaster Recovery, AMI, Renewable Energy, Hardware, Energy, Smart Grid, Cross-functional Team..., Product Management, Project Planning, Analysis, Integration, Change Management, Business Process..., Process Improvement, Networking
Education
University of Phoenix 1993 — 1995
MBA, Business Administration
California State University-Long Beach 1971 — 1973
BA, Psychology
Woodrow Wilson High School, Long Beach, CA
Automobile Club of Southern California December 2006 - Present
Answer Financial December 2005 - December 2006
Education
Chapman University, School of Law 2008 — 2011
JD, Political Science
Automobile Club of Southern California November 2004 - Present
Macy's West March 2004 - October 2004
Risk Management Alternatives September 2001 - December 2003
Education
los angeles valley college 2000 — 2001
California State University-Los Angeles 1997 — 2001
Pasadena City College 1997 — 2001
John marshall fundemental 1993 — 1997
Automobile Club of Southern California 1996 - Present
Cox Communications April 1994 - June 1996
Knott's Berry Farm April 1981 - July 1993
Skills
Direct Marketing, Direct Mail, Integrated Marketing, Marketing Strategy, Marketing Communications, Direct Response, Database Marketing, Advertising, Marketing Management, Marketing, Lead Generation
Education
California State University-Long Beach - College of Business Administration 1983 — 1986
Bachelor of Business Administration (B.B.A.), Accounting, Marketing
Cypress 1981 — 1983
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Automobile Club of Southern California May 2009 - Present
Lexus of Cerritos April 2007 - May 2009
Enterprise Rent-A-Car 2000 - 2007
Skills
Forecasting, Customer Satisfaction, Cold Calling, B2B, Strategic Planning, Account Management, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Team Building, Customer Retention, Customer Service, Direct Sales, Marketing, New Business Development, Sales
Education
California State University-Northridge 1992 — 1997
BA, Sociology emphasis in Criminology and Corrections
DMS Diversified Monitoring and Scram June 2015 - Present
Advance Beauty College April 2011 - Present
Athena College of Beauty April 2011 - April 2012
State Farm Insurance January 2006 - December 2011
Automobile Club of Southern California January 2004 - January 2006
Skills
Strategic Planning, Team Building, Sales, Customer Service, Account Management, Sales Management, Leadership, New Business Development, Small Business, Team Leadership, Marketing, Marketing Strategy, Selling, Direct Sales, Sales Process, Customer Retention, Cold Calling, Customer Satisfaction, Insurance, Salesforce.com
Education
Chapman University 1994 — 2000
Business Administration and Management, General
Chapman University
Business Administration and Management, General
Automobile Club of Southern California June 2011 - Present
Bicycle Retailer & Industry News Magazine September 2001 - July 2010
McMullen Argus Publishing / Primedia October 1998 - August 2001
Skills
Marketing Strategy, Marketing Communications, Copywriting, Trade Shows, Publishing, Advertising, Marketing, Email Marketing, Integrated Marketing, Brand Development, Direct Mail, Online Advertising, Advertising Sales, Market Research, Media Planning, Lead Generation, Digital Marketing, Online Marketing, Multi-channel Marketing, Management, Sponsorship
Education
Chaminade University of Honolulu 1994 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
The Colorado Lottery July 2009 - Present
Colorado Lottery October 2005 - December 2009
The Hillman Group April 2003 - November 2004
Precision Composites, Inc. February 2000 - October 2001
Axxess Technologies May 1998 - December 2000
Automobile Club of Southern California June 1989 - December 1997
Skills
Advertising, Account Management, Sales, Customer Service, Direct Marketing, Marketing Strategy, Marketing, Packaging, Business Development, Product Development, Cross-functional Team..., Merchandising, Leadership, Market Research, Marketing Communications, Market Planning, Management, Strategic Planning
Education
California State University-Los Angeles
BS, Business Administration - Marketing
Automobile Club of Southern California December 2006 - Present
Fossil 2001 - 2006
Norbert b Wentz performing arts center August 1996 - June 2000
Skills
Trade Show Strategy, Graphic Design, Operating Budgets, Product Marketing, Marketing Management, Point of Purchase, Purchasing, Marketing Strategy, Strategy, Direct Marketing, Marketing, Advertising, Email Marketing, Direct Mail, Sales, Management, Sales Management, Marketing Communications, Budgets, Trade Shows, Online Marketing, Public Relations, Social Media, Product Development
Education
California State University-Long Beach - College of Business Administration 2004 — 2007
BS, Business
Rocky Mountaineer July 2015 - Present
Luxury Link Travel Group November 2014 - February 2015
Luxury Link Travel Group August 2011 - July 2014
Automobile Club of Southern California October 2005 - August 2011
Automobile Club of Southern California July 2003 - October 2005
Automobile Club of Southern California October 2000 - July 2003
Automobile Club of Southern California October 1999 - October 2000
Automobile Club of Southern California July 1995 - October 1999
Skills
Analytics, Product Management, Client Relations Skills, Cruises, Vacation, CRM, Sales, Online Advertising, Contract Negotiation, Process Improvement, Management, Travel Management, Strategic Planning, Project Management, Online Marketing, E-commerce, Marketing Strategy, Email Marketing, Competitive Analysis, Account Management, Strategic Partnerships, Tourism, Leisure Travel, Strategy, Hospitality, Leisure, Hotels, Market Planning, Online Travel, Direct Marketing, Marketing, Digital Marketing
Education
Cerritos College 1989 — 1991
Wells Fargo Home Mortgage May 2014 - Present
Wells Fargo Home Mortgage November 2005 - May 2014
Wells Fargo Home Mortgage March 2005 - November 2005
Wells Fargo Home Mortgage February 2000 - March 2005
GMAC Mortgage October 1998 - February 2000
Automobile Club of Southern California October 1996 - October 1998
First Executive Lenders May 1991 - October 1996
Century 21 Apple Realty March 1986 - May 1991
Skills
Government Loans, Loan Origination, Insurance, Loans, Mortgage Banking, Mortgage Lending, Residential Mortgages, Sales, VA loans, Refinance, FHA financing, Reverse Mortgages, USDA, FHA Financing
Education
California State University-Northridge 1985 — 1991
Batchlor of Science, Finance/Real Estate
Capital Group June 2005 - Present
Surrex Solutions Corporation June 2002 - June 2005
Automobile Club of Southern California May 1995 - June 2002
Automobile Club of Southern California May 1991 - May 1995
First Interstate Bank August 1989 - May 1991
Bergen Brunswig Corporation March 1987 - August 1989
Pittston Corporation September 1986 - March 1987
Pacific Savings Bank May 1986 - September 1986
Broadview Savings & Loan April 1982 - May 1986
Skills
Risk Management, IT Audit, Information Security
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Finance
Cleveland State University 1978 — 1982
BBA, Accounting
The Ohio State University 1976 — 1978
Animal Science
Automobile Club of Southern California July 2003 - Present
Sears, Roebuck and Co. July 1996 - July 2003
Education
California State University-Long Beach - College of Business Administration
MBA, Business Management and Marketing
Nationwide Insurance April 2015 - Present
QBE the Americas February 2007 - April 2015
Automobile Club of Southern California 2001 - 2006
Skills
Property & Casualty..., Underwriting, Communication, Business Strategy, Legal Liability, Commercial Insurance, General Insurance, Marketing, Commercial Lines, Insurance
Education
Canisius College
Masters, Business Administration
Yokohama Tire Corporation February 2007 - January 2014
Automobile Club of Southern California January 2004 - September 2006
NGV Ecotrans Group, LLC January 1997 - January 2003
Southern California Gas Company June 1993 - January 1997
Nybor Consulting January 1989 - June 1993
Tecnara Tooling Systems, Inc. January 1986 - January 1989
Anchorlok, Inc. April 1984 - January 1986
Elixir Industries January 1983 - March 1984
Coopers & Lybrand October 1979 - January 1983
Skills
Auditing, Manufacturing, Sarbanes-Oxley Act, Internal Audit, Project Management, Accounting, Strategic Planning, Forecasting, Consolidation, Customer Service, Inventory Management, Automotive, Internal Controls, Management, Product Development, Leadership, Financial Analysis, Human Resources, Finance, Budgets, Vehicles, Customer Satisfaction, Purchasing, Team Building, Pricing, Financial Reporting, Mergers & Acquisitions, Analysis, Business Planning, Access, Continuous Improvement, Six Sigma, Due Diligence, Operations Management, Automotive Aftermarket, Sarbanes-Oxley, Competitive Analysis, Financial Modeling, Variance Analysis, Business Process..., Cost Accounting, Corporate Finance, Data Analysis, Negotiation, Risk Management, Business Strategy, Team Leadership, Process Improvement, Change Management, Lean Manufacturing
Education
California State University-Los Angeles 1978 — 1980
BS
Garfield High School
National General Insurance October 2013 - Present
Automobile Club of Southern California December 2010 - June 2013
Prestige Paving December 2009 - November 2010
System Pavers March 2008 - November 2010
World Mortgage July 2004 - February 2008
Skills
Sales Management, Direct Sales, Public Speaking, Contract Negotiation, Customer Service, Negotiation, New Business Development, Budgets, Team Building, Sales, Strategic Planning, Coaching, Mortgage Banking, Insurance, Underwriting, Sales Presentations, Training, Commercial Insurance, Marketing, Property, Liability, Account Management, Management
Education
Chaffey College 1988 — 1990
Associate of Arts (AA), Communication and Media Studies
Automobile Club of Southern California August 2013 - Present
Friendly Franchisees Corporation January 2013 - August 2013
Stacked Restaurant December 2011 - December 2012
Hyatt Regency Huntington Beach Resort and Spa June 2009 - November 2011
The Coffee Bean & Tea Leaf 2007 - 2008
The Coffee Bean and Tea Leaf 2005 - 2008
Joe's Crab Shack 2003 - 2005
Skills
Customer Service, Employee Relations, Hotels, Human Resources, Microsoft Excel, Payroll, Recruiting, Team Building, Time Management, Training
Education
California State University-Long Beach 2008 — 2011
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
California State University-Long Beach 1998 — 2003
B.S., Hospitality Foodservice & Hotel Management
Automobile Club of Southern California November 2009 - Present
21st Century Insurance September 1991 - November 2009
Education
California State University-Northridge
Bachelor of Arts, Communication/Marketing
Automobile Club of Southern California December 2013 - Present
Automobile Club of Southern California April 1984 - December 2013
Promise Keepers 2002 - 2010
BNI, Inc. (Building News, Inc.) November 1981 - April 1984
Skills
Software Development, Public Relations, Teaching, Requirements Gathering, Process Improvement, Requirements Analysis, Software Documentation, SQL, Databases, Microsoft Office, SDLC, Training, Public Speaking, Nonprofits, Social Media, Customer Service, Event Planning, Leadership, Project Planning, Access, Change Management, DB2, Management, Program Management, Integration, Business Analysis, CICS, Project Management, Business Intelligence, Testing, Team Building, Software Project..., Mainframe, Business Process...
Education
California State University-Long Beach 1977 — 1980
Single-Subject Teaching Credential (K - Adult School), Graduate Studies in Musicology
Pepperdine University 1973 — 1976
B.A., Music Education
Cerritos College 1971 — 1973
A.A., Art, Music, Communications
Mercer February 2015 - Present
Mercer July 2014 - January 2015
DIRECTV August 2011 - July 2014
DIRECTV May 2012 - December 2012
Automobile Club of Southern California March 2010 - July 2011
LifeStream June 2006 - April 2009
Burlingame Industries, Inc. January 2003 - May 2006
California State University, San Bernardino March 2001 - June 2002
Skills
Onboarding, Organizational..., Workshop Facilitation, Employee Relations, Strategic Planning, Leadership Development, Strategy, Talent Acquisition, Team Management, Talent Management, Team Building, Leadership, Employee Benefits, Employee Training, Organizational Design, Recruiting, Succession Planning, Organizational Behavior, Process Improvement, Job Analysis, Program Management, Mentoring, Instructional Design, Organizational..., Human Resources, Coaching, Change Management, Training, Sales, Workforce Planning, Performance Management, Analysis, Employee Engagement, Management, Project Management, Business Process..., Cross-functional Team..., Performance Improvement, Conflict Resolution, Training Delivery, Interviews, Personnel Management, New Hire Orientations, Policy, Executive Coaching, Strategic Partnerships, Deferred Compensation, Career Development, Needs Analysis, Learning Management
Education
California State University-San Bernardino
MS, I/O Psychology
California State University-San Bernardino
BA, Psychology
Automobile Club of Southern California July 2006 - Present
Nationwide Insurance March 2006 - July 2006
Automobile Club of Southern California July 2004 - March 2006
Kohl's Department Store September 2003 - February 2004
City of Colton 1989 - 1997
Education
California State University-San Bernardino 1999 — 2003
Bachelor of Arts, Psychology
Cal State San Bernardino 1987 — 1998
Associate of Arts (AA), Child Development
Mezzaluna April 2013 - Present
Best Buy July 2013 - September 2014
By Request DJ and Karaoke Company May 2012 - September 2014
Bethlehem Lutheran Church November 2012 - August 2014
Wells Fargo February 2011 - January 2013
Minnesota State University Moorhead August 2011 - May 2012
Automobile Club of Southern California September 2008 - February 2011
Notariety: Mobile Notary Service February 2007 - February 2011
Good Shepherd of Pasadena July 2008 - July 2010
City of Los Angeles November 2007 - April 2009
Skills
Public Speaking, Customer Service, Non-profits, Fundraising, Event Planning, Social Media, Microsoft Office, Public Relations, Social Media Marketing, Strategic Planning, Project Management, Social Networking, Nonprofits, Leadership, Time Management, Training
Education
University of Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.)
Minnesota State University, Moorhead 2011 — 2013
International Business
California State University-Los Angeles 2008 — 2010
International Business
State Farm Insurance June 2010 - Present
State Farm Insurance November 2009 - July 2014
State Farm Insurance July 2006 - November 2009
Automobile Club of Southern California December 2004 - July 2006
Check 'n Go March 2004 - December 2004
Washington Mutual December 2001 - March 2004
Skills
Social Media Marketing, Online Marketing, SEM, SEO, Marketing, Advertising, Social Networking, Brand Development, Marketing Strategy, Email Marketing, Social Media, Digital Marketing, Marketing Communications, Corporate Communications, Public Relations, Event Planning, Strategic Communications, Online Advertising, Direct Marketing, Integrated Marketing, Facebook, Media Relations, Corporate Branding, Sponsorship Marketing, Sponsorship Activation, Sponsorship Programs
Education
University of Phoenix 2008 — 2009
Certificate, Visual Communication
California State University-Northridge 2000 — 2005
BA, Journalism - Public Relations
Ironwood Community Association June 2010 - Present
Bower Security - Ironwood C. C. October 2008 - June 2010
Automobile Club of Southern California February 1975 - June 2007
Skills
Security Management, Security Operations, Access Control, Security Training, Security, Close Protection
Education
California State University at San Bernardino 1972 — 1974
Bachelor of Arts (B.A.), Political Science and Government
California State University-San Bernardino 1970 — 1973
Automobile Club of Southern California Unit ManagerAuto Club of So Cal2003 - Present
The Auto Club of Southern California 2003 - Present
State Farm Insurance June 1993 - December 2002
Education
Cal State San Bernardino 1987 — 1992
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Gentex June 2014 - Present
Train Me Today, an HR Coach LLC 2012 - Present
Hypertherm Inc. October 2013 - February 2014
Inland Valley PIHRA 2014 - 2014
Nutrilite May 2008 - September 2013
Automobile Club of Southern California February 2000 - April 2008
Skills
Human Resources, Employee Relations, Talent Acquisition, Talent Management, Performance Management, Recruiting, Sourcing, Onboarding, Leadership Development, HRIS, Employee Engagement, Workforce Planning, Succession Planning, Applicant Tracking..., Coaching, Benefits Administration, Employee Benefits, HR Consulting, Personnel Management, New Hire Orientations, Technical Recruiting, Interviews
Education
Claremont Graduate University 1994 — 1996
Masters of Science, Human Resources Design
Harding University 1987 — 1991
Bachelors of Arts, Psychology
Toyota Motor Sales, USA 2006 - Present
Cypress College 1993 - Present
Automobile Club of Southern California 2003 - 2006
Golden Hammer Inc. 2001 - 2003
Chief Automotive Technologies 1989 - 2001
Orange County Transportation Authority 1981 - 1989
Skills
Process Improvement, Inventory Management, Microsoft Excel, Budgets, Project Management, Leadership, Coaching, Sales, Teaching, Estimating, Team Leadership, Negotiation, Metalsmithing, Training Delivery, Customer Satisfaction, Structural Analysis, Collision, Technical Training, Strategic Planning, Leadership Development, Purchasing
Education
Cypress College 1984 — 1999
Associate of Science (A.S.), Automotive Collision Technology
Cerritos College 1984 — 1985
General Studies
Automobile Club of Southern California January 2008 - October 2013
Capital Pacific Homes, Inc November 2005 - January 2008
LNR Property Corporation August 2004 - November 2005
Anderson Financial Corporation June 2002 - August 2004
Arthur Andersen August 2000 - June 2002
Nationwide Health Properties, Inc June 1998 - August 2000
Skills
Accounting, Forecasting, Account Reconciliation, Auditing, Internal Controls, Financial Reporting, Financial Accounting, Budgets, Cash Flow, Internal Audit, Accounts Payable, Finance, Financial Analysis, Management
Education
California State University-San Marcos - College of Business Administration 1996 — 1998
BS, Accounting
Northrop Grumman Corporation August 2008 - Present
Automobile Club of Southern California March 2006 - July 2008
Western Growers January 2001 - January 2006
Buck Consultants May 1977 - January 2000
Skills
Deferred Compensation, Employee Relations, Talent Management, Onboarding, Employee Benefits, Talent Acquisition, Succession Planning, Workforce Planning, Human Resources, HRIS, Benefits Administration, Employee Engagement
Education
City University of New York-Brooklyn College 1970 — 1975
BA, Psychology
Experian May 2013 - Present
Experian August 2012 - May 2013
Experian October 2010 - August 2012
Automobile Club of Southern California 2008 - 2010
Wells Fargo 1999 - September 2008
Bank of America 1997 - 1999
HSBC 1994 - 1997
Skills
Direct Marketing, Database Marketing, Direct Mail, Analytics, Marketing Management, Integrated Marketing, Strategy, Product Marketing, Lead Generation, CRM, Multi-channel Marketing, Email Marketing, Marketing Communications, Brand Development, Marketing, Market Research, Customer Retention
Education
Middlebury Institute of International Studies at Monterey 1992 — 1994
MBA, Marketing and Operations, with concentration in Japanese
Carleton College
BA, English Literature
Neighbor to Family May 2011 - April 2013
Sierra Monolithics/Semtech 2008 - 2010
PostNet Riviera 2005 - 2010
Norwegian Cruise Line 2007 - 2007
Kerri Campos, Inc. 2004 - 2005
Rubicon Resources 2004 - 2004
Confidential 2003 - 2003
Automobile Club of Southern California 2001 - 2003
Automobile Club of Southern California 1998 - 1999
Skills
Outlook, Microsoft Excel, Social Media, Microsoft Publisher, FileMaker, Photoshop, Illustrator, Entourage, Public Speaking, UPS Shipping, Coaching, Research, Staff Development, Strategic Planning, PowerPoint, Human Resources, Accounting, Vendor Relationships, Client Relations Skills, Site Relocation, CQI, Cultural Sensitivity, Office Management, Customer Service, Leadership
Education
California State University-Northridge 2014 — 2017
Bachelor's Degree, Nutrition & Dietetics, Junior
Florida State College Jacksonville 2012 — 2014
Associate's Degree, General Studies
World Financial Group 2010 — 2011
Various classes and workshops, Financial Fundamentals
California School of Culinary Arts 2006 — 2007
Diploma, Patisserie and Baking
Dana College 1995 — 1998
Elementary Education
Severns Insurance Agency September 2013 - Present
Zep Inc. August 2004 - 2011
Silverstone Financial May 2003 - June 2004
Automobile Club of Southern California September 1996 - June 2001
Skills
Insurance, Selling, Business Development, Marketing Strategy, Business Planning, Building Relationships, Competitive Analysis, New Business Development, Customer Service, Sales Operations, Sales Management, Contract Negotiation, Negotiation, Strategic Planning, Investment Properties, Management, Sales, Leadership, CRM, Relationship Building
Education
California State University-San Bernardino
Bachelor of Science, Sociology
Automobile Club of Southern California December 2010 - Present
Education
Capella University 2006 — 2011
Swanson Recruiting 2013 - Present
De Vore Recruiting November 2010 - November 2012
Farmers Insurance 2009 - 2010
Automobile Club of Southern California 2003 - 2009
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, College Recruiting, Internet Recruiting, Temporary Placement, Staffing Services, Employee Relations, Onboarding, Human Resources, Temporary Staffing, Technical Recruiting, Screening Resumes, Executive Search, Healthcare
Education
CSUN
Bachelor's degree, Health/Health Care Administration/Management
Automobile Club of Southern California June 2004 - Present
Education
California State University-Northridge
Business Administration, Management Information Systems
Automobile Club of Southern California August 2012 - Present
USA Retirement Management Services August 2009 - March 2010
Beauty Care August 2004 - September 2008
Bullet Freight Systems, Inc. September 1999 - January 2004
American Imcome Life July 1998 - May 1999
Skills
Customer Service, Coaching, Microsoft Office, Public Speaking, Team Building, Data Entry, Customer Satisfaction, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Outlook
Education
California State University of Northridge 1992 — 1998
Bachelor of Science, Psychology
California State University-Northridge 1992 — 1998
Bachelor's, Psychology
Automobile Club of Southern California 2004 - Present
Education
UOP 2006 — 2008
MBA, Master of Business Administration
CSUSB
Health Science, Public Health, Bachelor of Science
HireRight April 2010 - Present
LOS PADRINOS JUVENILE HALL February 2009 - December 2009
Automobile Club of Southern California October 2004 - December 2009
Skills
Call Centers, Background Checks, Customer Satisfaction
Education
Walden University 2013 — 2016
MS in Mental Health Counseling, Forensic Counseling
California State University-Long Beach 2007 — 2009
Bachelor's degree, Criminal Justice and Corrections
Bessire & Casenhiser January 2011 - July 2012
Congregation Shaarei Torah Arcadia, CA October 2008 - February 2009
Automobile Club of Southern California June 2003 - June 2005
Education
American Jewish University 2002 — 2006
Master of Business Administration (MBA), Non-Profit/Public/Organizational Management
California State University-Los Angeles
Bachelor of Arts (B.A.), Secondary Education and Teaching
McKeever Corp February 2007 - Present
Automobile Club of Southern California November 2000 - February 2007
Teleplan International September 1997 - November 2000
Skills
Budgets, Forecasting, Accounting, Strategic Planning, Financial Reporting, Financial Analysis, Managerial Finance, Business Planning, Business Strategy, Management, Hotels, Team Building, Microsoft Excel, Customer Service, Internal Controls
Education
California State University-Northridge 1998 — 2001
Bachelor of Arts (B.A.), Child Development
Hire Right, Inc. June 2011 - Present
Hire Right, Inc. May 2010 - June 2011
Automobile Club of Southern California December 2008 - May 2010
Assurant Speciality Property May 2004 - September 2008
Disneyland Resort October 2007 - July 2008
Skills
Customer Service, Data Entry, Client Relations Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Quality Auditing, Phone Etiquette
Education
Cerritos College 2007 — 2007
Culinary Arts/Chef Training
Fullerton Community College 2004 — 2005
Katella High School 1998 — 2002
William S. Hart Union High School District April 1997 - Present
Automobile Club of Southern California 1978 - 1994
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
California State University-Northridge 1997 — 2000
Bachelor's Degree, Art/Art Studies, General
Automobile Club of Southern California February 2014 - Present
First American Home Buyers Protection June 2006 - February 2014
KB Home September 2005 - June 2006
Professional Home Warranty Services December 2003 - September 2005
Skills
Analysis, Claim, Data Entry, Insurance, Invoicing, Customer Service, Microsoft Office, Negotiation, Process Improvement, Sales
Education
California State University-Northridge 2012 — 2014
Bachelor of Science (B.S.), Finance
Automobile Club of Southern California March 2015 - Present
Automobile Club of Southern California April 2012 - March 2015
Automobile Club of Southern California September 2012 - April 2013
California Psychcare August 2012 - April 2013
Skills
Commercial Insurance, Customer Relations, Data Entry, Employee Benefits, Insurance, Life Insurance, Marketing, Outlook, Property, Sales, Sales Operations, Underwriting, Customer Service
Education
Chapman University 2009 — 2010
Bachelor of Arts (B.A.), Social Sciences