Automobile Club of Southern California
The Automobile Club of Southern California is the Southern California affiliate of the American Automobile Association federation of motor clubs. Headquarters: Los Angeles, California, United States CEO: John Boyle (1 Aug 2017–) Parent organization: AAA Founded: 1900, Los Angeles, California, United States Subsidiaries: Aaa Texas, Llc, Pleasant Holidays,
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Automobile Club of Southern California Employees
Automobile Club of Southern California April 2013 - April 2015
Crocs, Inc February 2012 - October 2012
AtLast Fulfillment January 2010 - January 2012
Skills
Supply Chain Management, Operations Management, Sales, Logistics, Account Management, Invoice Processing, Inventory Control, Inventory Management, Routing, Compliance, EDI, Customer Service, Transportation
Education
University of Phoenix-Southern California Campus
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Automobile Club of Southern California November 2014 - Present
Laurus College August 2014 - 2014
AT&T 2011 - 2012
California Diving Company June 2005 - June 2010
Skills
Direct Sales, Solution Selling, Customer Satisfaction, Sales, Customer Service, Cold Calling, Customer Retention, Sales Operations, Sales Process, Customer Experience, Salesforce.com, Selling, Account Management, Networking, Marketing, Microsoft Office, Leadership, Microsoft Word, PowerPoint, Social Networking, Sales Presentations, Microsoft Excel, Problem Solving
Education
University of Phoenix 2013 — 2014
Bachelor's Degree, Psychology
Ventura College
Psychology
Pacific Life January 2004 - Present
The Orange County Register January 2001 - January 2004
Automobile Club of Southern California September 1991 - January 2001
Transamerica Life Insurance Company June 1986 - September 1991
Skills
ITIL, SDLC, Software Project..., Networking, Strategic Planning, Requirements Analysis, Troubleshooting, Leadership, Disaster Recovery, Infrastructure, Vendor Management, IT Operations, Business Analysis, Enterprise Software, Integration, VMware, Management, Software Development, Project Planning, Strategy, Unix
Education
University of Illinois at Chicago
Bechelor of Science, Major in Math with a minor in Education
Austin High School
Automobile Club of Southern California April 2014 - Present
Crossfit Insurgent October 2013 - Present
Bishop Amat High School November 2010 - Present
Golds Gym West Covina July 2010 - November 2013
Skills
Athletic Performance, Group Training, Performance Enhancement, Nutrition Education, Stretching, Fitness Consulting, Lifestyle, Plyometrics, Personal Training, Training, Strength Training, Exercise Physiology, Sports Nutrition, Nutrition, Functional Training, Athletics, Strength, Wellness, Kinesiology, Kettlebells, Corrective Exercise, Sports, Core Strength, Exercise Prescription, Cpr Certified, Injury Prevention
Education
University of La Verne 2004 — 2008
Bachelor of Science, Movement and Sports Science
South Hills High School 2000 — 2004
True Blue Inc September 2000 - Present
Automobile Club of Southern California January 1985 - April 1995
Skills
Recruiting, Applicant Tracking..., Temporary Placement, Talent Acquisition, Sales, Contract Recruitment, Employee Relations, Human Resources, Technical Recruiting, Sales Management, Data Entry, Team Building, New Business Development, Customer Retention, Training
Education
University of La Verne 1980 — 1981
Lytle and Main Insurance July 2014 - Present
Automobile Club of Southern California August 2013 - May 2014
Logix Federal Credit Union August 2012 - July 2013
KeyPoint Credit Union May 2010 - August 2012
Logix Federal Credit Union June 2008 - May 2010
Skills
Property & Casualty..., Sales, Always Punctual, Highly personable, Computer-savvy, Highly Dedicated, Banking, Exceptional Member..., Proactive self-starter, Credit, Adaptable & a quick..., Finance, Organization, Multi-tasking Skills, Cross Selling, Financial Services, Loans, Consumer Lending, Outlook, Customer Service, Insurance, Training
Education
University of California, Santa Barbara
Bachelor of Science (B.S.), Economics
Farmers Insurance July 2015 - Present
Farmers Insurance October 2013 - Present
Providing Analysis, Strategies and Actions for Your Financial Goals May 2011 - October 2013
Secured First Financial September 2010 - September 2013
Kearns Saint Ann School August 2002 - August 2011
Automobile Club of Southern California August 1989 - March 1996
Skills
Budget, Sales Management, Microsoft Office, Marketing, Project Management, Analysis, Budgets, Life Insurance, Mutual Funds, Finance, Strategic Financial..., Sales, Insurance, New Business Development, Long Term Care Insurance, Customer Service, Financial Planning, Retirement, Retirement Planning, Fixed Annuities, Strategic Planning
Education
University of California, Santa Barbara 1985 — 1989
Bachelor's Degree, Sociologe and Mass Communications
Fairview High School- Boulder Colorado 1984 — 1985
High School
Oroville High School 1982 — 1984
High School
Apple August 2014 - Present
Apple March 2014 - August 2014
TeleTech October 2010 - February 2013
Teletech June 2009 - October 2010
University of Phoenix January 2009 - June 2009
Home Wiring, LLC June 2008 - November 2008
Sun Devil Plumbing & Rooter November 2007 - May 2008
Automobile Club of Southern California October 2006 - July 2007
Automobile Club of Southern California July 2006 - October 2006
Skills
Microsoft Office, Microsoft Excel, Team Building, Quality Assurance, Process Improvement, Training, Data Analysis, Team Management, Call Center, HTML, CSS, Photoshop, Customer Service, Technical Support, Desktop Systems, Windows, Administration, Operating Systems, Telecommunications, Online Communications, Documentation, Customer Satisfaction, Customer Retention, @Home Management, Real Time Monitoring, Workforce Management, Payroll, Kronos, Supervisory Experience, Software Documentation, Linux, Call Centers, Service Delivery, Computer Hardware, Analysis, BPO, Avaya, Vendor Management, Customer Experience, Management, Web Development, Troubleshooting, Employee Training, OS X, WordPress, Supervisory Skills, System Administration, Operations Management, Time Management, Windows 7
Education
Western Governors University 2013 — 2015
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2009 — 2011
Associates of Arts, Information Technology, 3.37
Saddleback Valley Christian Schools March 2012 - Present
Iteris, Inc. October 2007 - June 2008
Arbonne International June 2006 - July 2007
ICU Medical, Inc. February 2004 - May 2006
Automobile Club of Southern California June 2001 - February 2004
Automobile Club of Southern California January 2000 - June 2001
EER Systems, Inc. August 1998 - December 1999
Progressive Insurance May 1996 - August 1998
Education
University of California, Santa Barbara 1989 — 1993
Bachelor of Arts (B.A.), Business/Economics
Automobile Club of Southern California September 2015 - Present
Carr Workplaces July 2009 - August 2015
Synergy Workplaces October 2007 - July 2009
REMC August 2005 - October 2007
Royale Energy, Inc. October 2004 - May 2005
Skills
Marketing, Program Management, Microsoft Office, Customer Service, Real Estate, Leases, Contract Negotiation, Property Management, Event Planning, Sales, Microsoft Excel, Account Management, Strategic Planning, Outlook, Microsoft Word, Salesforce.com, Event Management, Social Media, Team Building, Customer Satisfaction, Management, Budgets, New Business Development, Business Development, Leadership, Negotiation, Sales Management, Training, Human Resources, Marketing Strategy
Education
University of San Diego 2001 — 2005
Bachelor's Degree, Media Communication and Business Administration
Automobile Club of Southern California May 2014 - Present
Starbucks September 2013 - May 2014
Cruzio Internet April 2013 - June 2013
UC Santa Cruz September 2012 - June 2013
UC Santa Cruz September 2010 - April 2013
Skills
Event Planning, Microsoft Office, Teamwork, Research, Community Outreach, PowerPoint, Public Speaking, Teaching, Microsoft Word, Editing, Microsoft Excel, Nonprofits, Fundraising, Social Media, Spanish, Facebook, Data Entry, Time Management, Training, Management, Customer Service, Higher Education, Social Networking
Education
UCSC 2009 — 2013
Bachelor of Arts (B.A.), Business Management Economics
El Camino Real High School, Woodland hills CA 2005 — 2009
High school Diploma
AAA Northern California, Nevada & Utah February 2014 - Present
Automobile Club of Southern California 2012 - February 2014
Automobile Club of Southern California 2010 - 2012
Automobile Club of Southern California 2008 - 2010
Automobile Club of Southern California 2003 - 2008
Skills
Sales Management, Leadership Recruitment, New Business Development, Business Analytics, Performance Management, Account Management, Strategic Planning, Marketing, Sales Operations, Operations Management, Project Management, Business Development, Leadership, Customer Retention
Education
University of Southern California 1997 — 2001
Bachelor of Arts (B.A.)
Diana Price & Associates August 2010 - Present
Forensic Expert Witness Association FEWA February 2014 - Present
Robey Theatre Company 2000 - Present
Automobile Club of Southern California 1992 - April 2012
ExcellentEvents! LLC December 2001 - November 2010
Rotary Club of Santa Monica 2006 - 2007
Skills
Operations Management, Customer Engagement, Business Transformation, Executive Coaching, Motivational Speaking, Public Speaking, Leadership Development, Organizational..., Small Business, Strategic Planning, Coaching, Entrepreneurship, Marketing Strategy, Team Building, Business Strategy, Marketing, Public Relations, New Business Development, Start-ups, Leadership, Event Management, Event Planning, Business Development, Budgets, Training, Recruiting, Sales, Team Leadership, Project Management, Customer Service, Process Improvement, Negotiation, Advertising, Human Resources, Program Management, Project Planning, Social Networking, Customer Satisfaction, Business Planning, Social Media Marketing, Sales Management, Contract Negotiation, Strategy, Social Media, Spokesperson, Hosting, Blogger, broadcast media, Voiceovers, Press Relations
Education
University of Southern California
Master of Arts, Communication Management
Automobile Club of Southern California March 2013 - Present
RadioShack November 2011 - March 2013
AVID Tutoring September 2009 - February 2011
Best Buy April 2010 - October 2010
Skills
Sales Presentations, Team Leadership, Close Attention to..., Wireless, Microsoft Excel, Microsoft Word, Management
Education
UCSD 2007 — 2011
Bachelor of Science (BS), Psychology
Pacific Autow Center April 2012 - Present
Elsevier November 2008 - July 2013
CarMax July 2008 - September 2010
PETCO Animal Supplies, Inc. July 2008 - November 2008
Automobile Club of Southern California July 2004 - July 2008
Skills
HTML, Microsoft Office, Windows, Customer Service, Outlook, Photoshop, Microsoft Excel, Microsoft Word, PowerPoint, Research, Editing, Public Speaking, Budgets, Strategic Planning, Social Media, English, Project Management, Software Documentation, Oracle CRM, Wireless Networking, Program Management
Education
University of Phoenix 2010 — 2012
ASIT, Information Technology
Mesa College 2004 — 2005
General Studies
Mt Carmel High School 2001 — 2004
BCD Travel August 2010 - Present
The Hartford June 2006 - April 2010
Automobile Club of Southern California July 1998 - June 2006
Skills
Business Development, Communication, Microsoft Office, Process Improvement, Project Management, Project Planning, Risk Assessment, Strategic Planning, Time Management, Workforce Management, Workforce Planning, Leadership, Business Process..., Analysis, Business Analysis, Cross-functional Team..., Team Building, Coaching, Service Delivery, Customer Satisfaction, Call Centers, Management, Change Management, Performance Management
Education
University of Phoenix 2008 — 2010
BS, Business Administration, Management and Operations
Align Technology April 2013 - Present
5th Avenue Insurance Services June 2012 - April 2013
Automobile Club of Southern California March 2010 - March 2012
Enterprise Rent-A-Car June 2006 - March 2010
Skills
Account Management, Casualty, Insurance, Property, Risk Management
Education
University of California, San Diego
Bachelor of Science (B.S.), Management Science
Automobile Club of Southern California July 2002 - Present
KARL STORZ Endoscopy-America, Inc. November 1999 - June 2002
Allstate October 1994 - June 1998
Skills
CPA (active), CMA (inactive), Statutory Accounting, GAAP Accounting, Consolidations, Analytics, Accounting Research, Team Projects, Software Conversions, FLMI (Fellow, Life..., GAAP, Sarbanes-Oxley Act, Consolidation, Analysis, Finance, Management, Auditing, Project Teams, Accounting, Financial Reporting, Insurance, Leadership, Process Improvement, Team Building, Coaching
Education
University of Illinois at Urbana-Champaign
Bachelor of Science (BS), Accounting
Cappuccino Insurance Agency April 2015 - Present
Automobile Club of Southern California May 2012 - April 2015
Skills
Sales, Umbrella Insurance, Claim, Direct Sales, Customer Satisfaction, Insurance, Auto Insurance, Homeowners Insurance, Networking, Business Insurance, Real Estate
Education
University of California, Santa Barbara 2007 — 2011
Anthropology, Anthropology
Westlake High School
Scan Health Plan November 2012 - Present
Automobile Club of Southern California October 2004 - January 2009
Princess Cruises June 1991 - June 1999
LAPD North Hollywood Area Community Police Advisory Board August 1983 - June 1991
Skills
Travel Agent, Fashion, Professional Hair..., Case Mgmt./Victim's...
Education
University of Phoenix 2012 — 2015
Presently taking online classes., Criminal Justice/Law Enforcement Administration
Intercoast Career Institute-Carson 2010 — 2011
Alcohol and Drug Counseling, State of California Board Certified Recovery Worker
San Diego County Credit Union May 2015 - Present
Automobile Club of Southern California February 2006 - May 2015
Auto Club Of So California October 2004 - February 2006
Automobile Club of Southern California December 2003 - October 2004
AAA Southern New England June 1999 - August 2002
Skills
Training, Captivate, Call Centers, Instructional Design, Learning Management..., Blended Learning, Training Delivery, Customer Service, Articulate Storyline, Training Facilitation, Project Management, Training Needs Analysis, Customer Relationship..., Process Improvement, Leadership
Education
University of Rhode Island 1996 — 1997
Bachelor of Arts (B.A.), Labor and Industrial Relations
University of Rhode Island 1989 — 1994
BA, History
Auto Club 2011 - Present
AAA 1985 - Present
Automobile Club of Southern California 1985 - Present
Skills
Insurance, Property & Casualty..., Underwriting, Customer Service, Legal Liability, Microsoft Excel, Professional Liability, Account Management, Commercial Insurance, Business Development, Direct Sales, Liability, General Insurance
Education
University of Maryland College Park 1983 — 1985
Ripcord Solutions January 2013 - Present
PwC May 2012 - January 2013
Marsh Risk Consulting (Marsh USA) July 2003 - November 2011
Automobile Club of Southern California July 1998 - July 2003
Ernst & Young August 1997 - July 1998
Skills
Business Resilience, Business Continuity..., Business Continuity, Enterprise Risk..., Risk Management, Consulting, Governance, Management Consulting, Business Process, Business Process..., Disaster Recovery, Operational Risk..., Information Security, Crisis Management, Internal Audit, IT Audit, Vendor Management, Information Technology, Security, Incident Management, Risk Assessment, COBIT, Information Security..., Financial Risk, CISA, Strategic Planning, IT Strategy, Risk Analysis, ITIL, PCI DSS, Operational Risk, Emergency Management
Education
University of California, Riverside
BA, Business Admin (Admin Studies)
Automobile Club of Southern California May 2012 - Present
Cydcor December 2010 - January 2012
Mercury Insurance August 2008 - October 2010
Skills
Technical Recruiting, Data Management, Property & Casualty..., Training, Applicant Tracking..., Management, Account Management, Casualty Insurance, Claim, Customer Service, Employee Benefits, Interviews, Marketing, Sales, Sales Management, Coaching, Employee Relations, Employee Training, Leadership Development, Human Resources, Team Building, Leadership, Customer Retention, Customer Satisfaction, Microsoft Excel
Education
UCSB 2004 — 2007
BS, Anthropology
Westlake High School
Mitchell International August 2007 - Present
Mitchell International August 2007 - August 2010
Automobile Club of Southern California August 2003 - August 2007
Nissan North America June 2000 - January 2003
Nissan Motor Acceptance Corp. July 1997 - June 2000
Skills
Customer Satisfaction, Process Improvement, Salesforce.com, Account Management, Insurance, Training, Automotive, Team Leadership, Cross-functional Team..., Product Management, Negotiation, Business Development, Sales, Leadership, Team Building, Analysis, Business Strategy, CRM, Customer Retention, Management, Project Management, Cloud Computing, Customer Experience, SaaS, Sales Operations, Sales Process, Selling, Solution Selling
Education
University of Phoenix 1999 — 2001
Business Management, Management
Toshiba America Medical Systems March 2006 - Present
Cushman & Wakefield November 2005 - February 2006
Automobile Club of Southern California June 2002 - July 2005
Auto Club of Southern California July 1998 - July 2005
Automobile Club of Southern California September 2000 - June 2002
Automobile Club of Southern California December 1997 - September 2000
Skills
Microsoft Word, Analysis, Data Entry, Microsoft Excel, Contract Management, Call Centers, Project Management, Customer Service, Training, Marketing, Outlook, Management, Teamwork, Communication Skills, Team Building
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
The Walt Disney Company January 2015 - Present
Automobile Club of Southern California June 2014 - January 2015
Hilton Garden Inn / Homewood Suites Lake Buena Vista January 2013 - May 2014
Tony Roma's March 2013 - April 2014
UCF Dining Services December 2010 - January 2013
Skills
Hospitality, Food Service, Food & Beverage, Catering, Banquets, Training, Data Analysis, Teamwork, Hotels, Housekeeping, Large Scale Events, Public Speaking, Leadership, Hospitality Industry, Comfortable working..., Highly detail oriented
Education
University of Central Florida 2010 — 2014
Bachelor of Science (BS), Hospitality Administration/Management
Phineas Banning High School 2006 — 2010
High School Diploma
Automobile Club of Southern California January 2004 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Accident Claims, Process Improvement, Automotive Repair, Access, Damage Assessment, Sales, Analysis, Auto Claims, Appraising
Education
University of Idaho 1997 — 2002
Bachelor of Science, Finance, General
Sandpoint High School 1994 — 1997
Automobile Club of Southern California February 2005 - Present
Sprint Nextel February 1997 - February 2005
Education
University of Louisiana at Lafayette 1990 — 1991
Automobile Club of Southern California November 2012 - Present
Automobile Club of Southern California July 2012 - November 2012
USC Campus Cruiser October 2008 - January 2012
USC Athletics March 2009 - December 2011
University of Southern California 2007 - 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Social Media, Spanish, Microsoft Word, Facebook, Sports Management, Social Networking, Customer Service, Statistics, Analysis, Public Relations
Education
University of Southern California 2007 — 2011
B.A, Economics
Century 21 September 2006 - Present
Glenwood Cemetery 2015 - 2015
Glenwood Cemetery 2015 - 2015
Automobile Club of Southern California November 1990 - May 1999
Automobile Club of Southern California 1990 - 1999
Southern California Association of Governments January 1975 - November 1990
Skills
Analysis, Transportation Planning, Policy, Project Planning, Transportation, Real Estate, Residential Homes, Relocation, Rentals, Highways, Sustainability, Government, Condos, Single Family Homes, Investment Properties, Public Policy, Investors, Short Sales, Seller Representation, Sellers, First Time Home Buyers, Microsoft Office, Customer Service, Buyer Representation
Education
University of Rhode Island 1964 — 1968
BA, Sociology/Psychology
University of Rhode Island 1964 — 1968
BA, Liberal Arts
Warwick Veterans Memorial High School 1960 — 1964
Diploma, Liberal Arts
Automobile Club of Southern California April 1999 - Present
Education
Govt. Law College
L.L.B., Law
University of Mumbai
B.A., Psychology
James Reeb Unitarian Universalist Congregation November 2014 - Present
First Unitarian Society of Madison May 2014 - August 2014
First Unitarian Society of Madison July 2013 - May 2014
All Souls Unitarian in New York City September 2012 - June 2013
Metro New York District of the UUA September 2011 - June 2013
Automobile Club of Southern California March 2006 - August 2010
University of California at San Diego October 2005 - March 2006
The Old Globe June 2005 - October 2005
GreenePlace Real Estate August 2004 - June 2005
University of California, Santa Cruz November 2000 - June 2004
Skills
Office Management, Management, Newsletters, Training, Worship, Preaching, Pastoral Care, Pastoral Counseling, Team Facilitation, Training Facilitation, Public Speaking, Nonprofits, Event Planning, Customer Service, Telephone Skills, Program Management, Troubleshooting, Databases, Fax, Travel Planning, Publications, Document Management, Theatre, Office Equipment, Microsoft Office, Youth Ministry, Youth Mentoring, Volunteer Management, Fundraising, Community Outreach, Youth Development, Leadership Development, Administration, Microsoft Publisher, Leadership, Program Development, Motivational Speaking, Social Networking, Youth Leadership, Religion, Theology, Youth Work
Education
Union Theological Seminary 2010 — 2013
Master of Divinity, Interdisciplinary Studies, Topics of Unitarian Universalism
University of California, Santa Cruz 2000 — 2004
BA, Theater Arts
Crossroads Christian Church September 2014 - Present
Automobile Club of Southern California February 2013 - September 2014
Celebration Church Austin July 2009 - December 2012
Glazer's Distributors July 2002 - July 2009
US Coast Guard August 1996 - May 2002
Gatti's Pizza January 1994 - August 1996
Skills
Teaching, Mentoring, Strategic Planning, Team Building, Coaching, Community Outreach, Public Speaking, Preaching, Leadership Development, Team Leadership, Recruiting, Sales, Microsoft Office, Leadership, Insurance, Marketing, Customer Service, Training, Project Management, System Administration, Public Relations, Social Media, Budgets, Management, Event Management, Entrepreneurship, Project Planning, Fundraising, Event Planning, Human Resources, Time Management
Education
University of Phoenix 2000 — 2004
Bachelor's of Science, Information Technology
Leadership & Management School 2000 — 2000
Certificate, US Coast Guard Leadership
US Coast Guard Maritime Law Enforcement 1998 — 1998
Certification, Boarding Officer
hays high school
Spireon, Inc. October 2014 - Present
Hewlett-Packard May 2013 - June 2014
Quest Diagnostics January 2005 - March 2013
Mitchell International January 2003 - January 2005
QuadraMed October 2002 - February 2003
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA January 1989 - September 2002
Skills
EMR implementations, Extensive experience..., Troubleshooting, Physicians, Training, Healthcare Management, EHR, Hospitals, Clinical Research, EMR, Healthcare, Healthcare Information..., Healthcare Industry, Software Implementation, Revenue Cycle, HIPAA, Health Information..., HL7, Informatics, Healthcare Consulting, Managed Care, Epic Systems, Visio, Software Documentation, Process Improvement, Cerner, SDLC, Requirements Gathering, Medical Billing, SharePoint, Data Analysis, Quality Assurance, Integration, Analysis, Business Analysis, Consulting, Cross-functional Team..., PMP, Practice Management, Requirements Analysis, Vendor Management, Management, Leadership, Account Management, Team Building, Testing, Strategic Planning
Education
University of Phoenix 2000 — 2003
Master of Business Administration (MBA), Global and International Business
Automobile Club of Southern California September 2014 - Present
Orange County Registrar of Voters April 2014 - July 2014
Orange County Registrar of Voters September 2012 - November 2012
Orange County Registrar of VotersSanta Ana April 2012 - September 2012
Fountain Bowl April 2007 - August 2007
Education
University of California, Santa Barbara 2007 — 2011
University of California, Santa Barbara
Bachelor of Arts, Communication
Herbalife August 2013 - Present
HSBC June 2002 - April 2011
RAC Youth Center July 1999 - September 2002
Wells Fargo Bank July 1999 - May 2000
Automobile Club of Southern California September 1995 - June 1999
California State University, Long Beach August 1991 - November 1995
Skills
Coaching, Account Counseling, Negotiation, Mentoring, Change Management, Account Management, Auditing, Customer Service, Compliance, Business Intelligence, Training &..., Project Coordination, Budgeting, Banking, Leadership Development, Financial Analysis, Knowledge Management, Quality Assurance, Telecommunications, Team Management, Budgets, Credit, Strategic Planning, Customer Satisfaction, Finance, Sales, Leadership, Management, Team Building, Microsoft Office, Training
Education
University of La Verne 2005 — 2011
BA, Business Adminstration
Cal State Long Beach 1991 — 1996
Psychology/Criminal Justice
Certified Folder Display Service, Inc. March 2014 - Present
Madden Media September 2010 - January 2014
Sunset Publishing Corp. January 2001 - September 2009
Automobile Club of Southern California July 1999 - December 2000
Skills
Facebook Marketing, Sales, Media Sales, Tourism, Advertising, Direct Marketing, Integrated Marketing, Media Relations, Digital Marketing, Marketing Strategy, Marketing, Publications, Advertising Sales, Online Advertising, Marketing Communications, Email Marketing, SEM, Online Marketing, Social Media Marketing, Trade Shows, Facebook, Media Buying, Digital Strategy, Public Relations, Magazines, Media Planning, Social Networking, Copywriting, Publishing, Lead Generation, Mobile Marketing, Social Media, Brand Development, Blogging, Digital Media, Budgets, SEO
Education
University of Southern California
GII, Inc. January 2014 - Present
ICELounge Media April 2011 - Present
Oomba, Inc. December 2012 - December 2013
Capita October 2010 - March 2011
Automobile Club of Southern California September 2010 - October 2010
Omnifuse April 2006 - September 2010
Allergan 2005 - 2008
Automobile Club of Southern California 2004 - 2006
Google 2003 - 2004
Webmerge Software 2000 - 2003
Skills
Social Networking, Social Media, Web Services, C#, .NET, Web 2.0, Entrepreneurship, ASP.NET, Enterprise Software, XML, Digital Marketing, Web Development, Web Design, SOA, Product Management, Software Development, E-commerce, Start-ups
Education
University of Maryland College Park 1990 — 1994
BS Business
California Chamber of Commerce March 2007 - Present
Computer Sciences Corporation March 2006 - March 2007
Automobile Club of Southern California August 2002 - March 2006
The Innovation Group 1999 - 2002
The Companion Group 1993 - 1999
Mitsubishi Motors 1993 - 1994
Mitsubishi (IT department) 1993 - 1994
Skills
IT Strategy, IT Management, Enterprise Architecture, Technical Leadership, Technology Planning, Team Building, IT Governance, Vendor Management, Project Portfolio..., Program Management, Information Security..., Solution Architecture, SDLC, Project Planning, Requirements Gathering, MS Project, MS Office Suite, SQL Server, SSRS, SSIS, XML, .NET, Web Services, VB.NET, C#, .NET Remoting, IEF/Cool:Gen, Microsoft SQL Server, Microsoft Office, Information Security, Data Warehousing, Agile Methodologies, Business Analysis, Visio, Management, Requirements Analysis, Databases, Software Project..., SQL, Business Process, Application Architecture, Software Development, Governance, Integration, Disaster Recovery, Business Intelligence, SOA, Database Design, Business Requirements, Web Applications
Education
University of Oklahoma 1986 — 1990
Bachelor's of Business Administration
BMW of El Cajon January 2014 - Present
Team Kia of El Cajon July 2013 - January 2014
Kehler Enterprises September 2003 - June 2013
Automobile Club of Southern California March 2007 - September 2010
Mossy Nissan June 2004 - August 2006
Cox Communications 1998 - 2003
Skills
Account Management, Sales, Sales Management, Customer Service, Insurance, Negotiation, New Business Development, Call Centers, Customer Retention, B2B, Team Building, Property & Casualty..., Direct Sales, Strategic Planning, Process Improvement, California Only,..., Customer Satisfaction, Business Development, Solution Selling, Telecommunications, Automobile, Umbrella Insurance, Sales Process, Vehicles, Managed Services, Automotive, Customer Experience, Purchasing, Cold Calling, Management, Sales Operations, Salesforce.com, Selling, Training
Education
University of Phoenix-San Diego Campus 2010 — 2015
Insurcomm Construction, Inc. August 2015 - Present
Servpro Biddeford-Saco January 2015 - August 2015
Insurance Adjustment Service September 2013 - December 2014
Automobile Club of Southern California August 2012 - September 2013
Skills
Property & Casualty..., Construction, Construction Management, Project Management, Sales Management, Program Management, Customer Service, Customer Relations, Customer Satisfaction, Insurance Claims, Insurance Adjusting, Loss Mitigation, Loss Adjusting
Education
University of Southern Maine 2001 — 2004
Bachelor's degree, Sports and Exercise
University of Maine 1999 — 2001
Health and Wellness, General
Sanford High School 1995 — 1999
Diploma, College Prep
Automobile Club of Southern California August 2003 - Present
American University of Health Sciences January 2009 - September 2013
Chevron Oil Company May 1996 - April 2003
Skills
Organizational..., Employee Benefits, Leadership, Strategic Planning, Coaching, Higher Education, Entrepreneurship, Management, Research, Human Resources, Leadership Development, Negotiation, Time Management, Start-ups, Sales, Team Building, Policy, Public Speaking, Recruiting, Business Planning, Employee Relations, Staff Development, Talent Acquisition, Training
Education
University of Pennsylvania - The Wharton School 1969 — 1973
n/a, Finance and Advanced Marketing
Automobile Club of Southern California June 2014 - Present
ACSC February 2011 - June 2014
Full Circle Wireless Inc. February 2010 - August 2010
SchoolsFirst Federal Credit Union Formerly OCTFCU December 2004 - August 2009
Notary Public for the State of California January 2000 - May 2008
SchoolsFirst Federal Credit Union Formerly OCTFCU January 1999 - December 2004
HOME SAVINGS OF AMERICA / WASHINGTON MUTUAL July 1997 - December 1998
Wells Fargo April 1996 - July 1997
Wells Fargo Formerly First Interstate Bank May 1987 - April 1996
Skills
Coaching, Research, Customer Service, Leadership, Strategic Planning, Risk Management, Team Building, Banking, Process Improvement, Vendor Management, Budget, Project Management, Business Strategy, Operations Management, Performance Management, Management, Business Process..., Financial Services, Budgets, Risk Assessment, Business Process, Analysis, Cross-functional Team..., Training, Sales, Human Resources, Project Planning
Education
University of California, San Diego - The Rady School of Management 2014 — 2014
ACE Senior Leadership Education Program, Center for Executive Development
Saddleback College
Business Management
ClearCare September 2015 - Present
Pomegranate Music/World Music Management November 2001 - Present
AAA Northern California, Nevada & Utah April 2014 - March 2015
PrimePay October 2012 - April 2014
Hub International November 2010 - February 2012
Automobile Club of Southern California June 2009 - November 2010
Skills
Insurance, Marketing, Public Relations, Media Relations, Project Management, Public Speaking, Property & Casualty..., Sales, Sales Management, Marketing Strategy, Account Management, Strategic Planning, Business Development, Business Planning, Negotiation, New Business Development, Product Marketing
Education
University of Massachusetts Boston
MBA, Marketing
University of Massachusetts Boston
B.A., Political Science
KB Home December 2014 - May 2015
Automobile Club of Southern California March 2013 - May 2014
Related April 2011 - January 2013
Park and Associates September 2010 - April 2011
Wells Fargo Home Mortgage March 2010 - September 2010
Bank of America July 2009 - March 2010
The Mark Company June 2008 - June 2009
Park Fifth September 2007 - October 2007
Doma Properties April 2007 - August 2007
The Ryness Company September 2006 - March 2007
Skills
Business Development, Management, Marketing, Real Estate, Social Media, Account Management, Marketing Strategy, Sales, Leadership, Fundraising, Business Networking, Investment Properties, Strategy, Competitive Analysis, Residential Homes, Selling, Advertising, CRM, Online Advertising, Sales Management, Budgets, Start-ups, Social Media Marketing, Public Relations, Customer Service, Entrepreneurship, Training, Facebook, Mergers & Acquisitions, Negotiation, Social Networking, Event Planning, Time Management, Event Management, Project Planning
Education
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration (MBA)
University of Southern California - Marshall School of Business 2000 — 2004
B.S., Business Administration and Management, General
The Bronx High School of Science 1997 — 2001
2001
Microsoft November 2010 - Present
Entrepreneurship May 2010 - Present
KB Home August 2000 - May 2010
Morning's Dawn January 1999 - January 2001
Automobile Club of Southern California August 1998 - August 2000
3M 1990 - 1998
Skills
Business Process..., Management, Business Process, Business Analysis, Cross-functional Team..., Project Management, Strategic Planning, Team Building, Integration, Strategy, Training, SDLC, Contract Negotiation, Sales Process, Analysis, IT Strategy & Governance, Forecasting & Budget..., Client Satisfaction, Budgets, Vendor Management, Risk Mitigation, Business Strategy, Program Management, Start-ups, Business Development, Sales Operations, Change Management, Sales Management, Selling, Microsoft CRM, Enterprise Software, ERP, Business Intelligence, Operations Management, Critical Thinking, People Skills, Creativity, Microsoft Dynamics ERP, Consulting, Microsoft Dynamics CRM, Requirements Analysis, Talent Recruiting &..., Process Improvement, Leadership, CRM, Sales
Education
University of Phoenix 2009 — 2011
B.S., Business Communications, Concentration in Technology
Young's Market Company March 2015 - Present
Young's Market Company June 2013 - March 2015
SWIRE July 2009 - May 2012
Alcone Marketing Group August 2003 - May 2009
California Medical Laboratories June 1999 - August 2003
Automobile Club of Southern California 1996 - 1999
Skills
Customer Service, E-commerce, Account Management, Order Fulfillment, Graphic Design, Management, Vendor Relationships, Event Management, QuarkXPress, Project Management, Advertising, Strategy, Project Planning, Marketing, Marketing Communications, Integrated Marketing, Human Resources, Social Media Marketing, Email Marketing
Education
Columbia College, Missouri 2011 — 2013
MBA, Business
University of Phoenix 2000 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Automobile Club of Southern California June 2007 - Present
Nationwide Insurance 2003 - 2007
Nationwide Mutual Insurance 1987 - 2007
Allied Insurance October 2001 - November 2003
Skills
Property & Casualty..., Casualty, General Insurance, Liability, Insurance, Claims Management, Claim, Leadership, Underwriting, Employee Benefits, Life Insurance, Process Improvement, Commercial Insurance, Legal Liability, Umbrella Insurance, Brokers, Business Development, Casualty Insurance, Commercial Lines, Customer Retention, Disability Insurance, Fixed Annuities, Health Insurance, Litigation Management, Homeowners, Marketing Strategy, Professional Liability, Reinsurance, Risk Management, Sales, Subrogation, Team Building, Term Life Insurance, Workers Compensation
Education
University of Kent 1982 — 1986
American Studies, Literature
The Home Depot July 2006 - Present
Curtiss Media 2005 - 2012
Advanced Access March 2005 - February 2006
Automobile Club of Southern California July 1999 - September 2004
Skills
Microsoft Office, SEO, Social Media, Store Management, Asset Protection, Loss Prevention, Merchandising, Customer Service, Management, Forklift Operator, Online Marketing, Email Marketing, Team Building, Sales
Education
University of Phoenix 2007 — 2009
Information Technologies
Orange Coast College 1997 — 1999
Political Science
Genesys October 2013 - Present
Savoj Enterprises, Inc. October 2012 - October 2013
Performance Technology Partners December 2011 - January 2013
Automobile Club of Southern California January 2011 - December 2011
ESRI February 2009 - February 2011
LendingTree 2006 - 2009
Capital Group 2006 - 2006
CNG Travel 2003 - 2006
Deqo Solutions 2002 - 2003
eLive 1999 - 2002
Skills
ITIL, Software Solution..., Software Development, PMP, Project Management, SDLC, .NET, C# 4.0, VB.NET, C/C++, Java, WPF, WCF, LINQ, ASP.NET MVC, jQuery, AJAX, JavaScript, Python, Call Center, Genesys, Telecommunications, Telephony, SIP, IVR, Avaya, MVC Architecture, MVVM, MS SQL, TFS, Integration, Microsoft SQL Server, CTI, VoIP, 24x7 Production Support, UML, Softphone, Web Development, Agile Methodologies, Waterfall, Scrum, JAD, Focus Groups, Call Centers, CRM, Solution Architecture, C#, Cloud Computing, Enterprise Architecture, IT Management
Education
University of Southern California 1988 — 1990
MS, Electrical Engineering
University of Southern California 1985 — 1988
BS, Electrical Engineering
ACM Technologies, Inc. July 2014 - Present
Automobile Club of Southern California May 2013 - May 2014
HM UNIMITED August 2013 - February 2014
Guest Supply January 2007 - May 2013
Diocese of San Bernardino May 2003 - December 2006
Nordstrom September 2002 - December 2002
Ecom Concepts March 2001 - April 2002
Ecom Concepts September 1998 - March 2001
Skills
Sales, Customer Service, Leadership, Time Management, Public Speaking, Budgets, Event Planning, Sales Management, Event Management, Business Development, Customer Satisfaction, Merchandising, Market Research, Training, Recruiting, Non-profits, Organization, Nonprofits, Microsoft Excel, Analysis, Account Management, CRM, Strategic Planning, Team Building, Project Management, Team Leadership, Marketing, Purchasing, Sales Operations, Social Media Marketing, Microsoft Office, Management, Additional Language...
Education
University of Mumbai
Bachelor of Arts (B.A.), Social Sciences and Social Psychology
Automobile Club of Southern California December 2013 - August 2014
State Farm February 2013 - December 2013
3 Day Blinds June 2011 - September 2012
US Army January 2006 - January 2010
MIA Gaming January 2003 - December 2005
Skills
Insurance, Term Life Insurance, Retirement, Leadership, Customer Service..., Life Insurance, Sales, Property & Casualty..., Access, Disability Insurance, Commercial Insurance, Motorcycle, Employee Benefits, Health Insurance, Fixed Annuities, Small Business, Call Centers, Retirement Planning, Cold Calling, Underwriting, Training, Casualty, Workers Compensation, Customer Retention, Whole Life, Claim, General Insurance, Risk Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Agents, Long-term Care, Liability, Medicare, Umbrella Insurance
Education
University of Phoenix-Southern California Campus 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
ITT Technical Institute 2010 — 2012
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Automobile Club of Southern California February 2008 - Present
Skills
Customer Service, Team Building, Leadership, Public Speaking, Event Planning, Strategic Planning, Social Networking, Small Business, Management, Social Media Marketing, Training, Research, Marketing, Sales, Property & Casualty..., Umbrella Insurance
Education
University of Southern California 1995 — 1999
Bachelor's degree, Business Administration
Westchester High Math and Science Aerospace Magnet 1993 — 1995
High School Diploma
Automobile Club of Southern California December 2012 - Present
Randstad February 2012 - November 2012
Trade Show Specialists October 2011 - November 2011
CEP Exhibit Productions, Inc. December 2010 - June 2011
Spherion January 2002 - July 2010
Displayworks August 2006 - May 2009
Pinnacle Exhibits 2004 - 2006
Office Team September 2004 - December 2004
Hilton Costa Mesa October 2002 - March 2004
White Barn Candle Co. September 2001 - April 2002
Skills
Account Management, Marketing, Event Management, Event Planning, Trade Shows, Budgets, Customer Service, Management, Microsoft Office, Public Relations, Press Releases, Sales, Social Media Marketing, Public Speaking, Relationship Marketing, Corporate Events, Project Management, Editing, Advertising, Social Media, Invoicing, Negotiation, Outlook, Microsoft Excel, Adobe Acrobat, RFP, Teamwork, Microsoft Windows..., Windows, AP Style, RFI Response, RFP Response, Creating Proposals, Budgeting, Show Services..., Logistics Planning, Reading Blueprints, Microsoft Office Suite, some Adobe PhotoShop, Unix, AP-Style Writing, Cost Negotiation, Skype, Resource Scheduler, Administrative Office..., Budgeting & Forecasting, Visio, Leadership
Education
University of Florida 1998 — 2000
B.S., Public Relations
Seminole State College 1995 — 1997
AA
Lake Brantley High School 1989 — 1993
Until The Whole World Hears LLC June 2006 - Present
Independent Reliv Distributor 2007 - 2012
Independent Reliv Distributor 2007 - 2012
Technology Consulting, Idaho Falls, ID July 2005 - June 2007
US Government - DoD July 2004 - July 2005
Project & Contracting Office - Baghdad, Iraq 2004 - 2005
DEPARTMENT OF DEFENSE / MINISTRY OF COMMUNICATION – Iraq November 2003 - June 2004
BRITISH NUCLEAR FUELS LTD. / AMWTP August 2001 - December 2002
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA July 1999 - July 2001
USAFB/CSC February 1992 - June 1997
Skills
Non-profits, Team Building, Project Management, Program Management, Strategic Planning, Business Development, Leveraging Strategic..., Leveraged Finance, Leveraging Relationships, Government, Coaching, Customer Service, Public Speaking, Entrepreneurship, Leadership, Organizational..., Strategy, Security, Management, Fundraising, Operations Management, Event Planning, SDLC, Training, Team Leadership, Integration, Analysis, Microsoft Office, Small Business, Risk Management, IT Management, Budgets, Leadership Development, Business Intelligence, Change Management, Process Improvement, Software Documentation, Policy, Sales, Fitness, Marketing, Contract Negotiation, Information Technology, Event Management, DoD, Management Consulting, Microsoft Excel, Healthcare, Governance, Nutrition
Education
IIN 2012 — 2013
Health Coach, Nutrition and Business, A
University of Phoenix 1992 — 1994
MAOM, Management
Washington State University 1971 — 1972
BA, General Studies - Comp Sci, Psy, and Poly Sci
Automobile Club of Southern California November 2008 - Present
Land Rover North America November 2007 - October 2008
Land Rover North America January 2006 - November 2007
Jaguar Land Rover North America August 2003 - December 2005
Jaguar Land Rover North America 2000 - 2003
Federal Reserve Bank of San Francisco 1999 - 2000
Skills
Digital Marketing, Product Development, Integrated Marketing, Mobile Marketing, Marketing Management, Product Marketing, Product Management, CRM, Marketing Strategy, Marketing Communications, Analytics, Strategy, Online Marketing, Competitive Analysis, Segmentation, Account Management, Email Marketing, Brand Management, Market Analysis, Strategic Partnerships, Direct Marketing, Lead Generation, Market Planning, Marketing Research, SEM
Education
University of Pennsylvania - The Wharton School
BS, Economics
University of Southern California - Marshall School of Business
MBA, Marketing
TenStep, Inc. 2006 - Present
Emory University 2005 - 2006
Cingular Wireless 2005 - 2005
The Coca-Cola Company 2004 - 2005
The Coca-Cola Company 2000 - 2002
The Coca-Cola Company 1998 - 2000
CheckFree Corporation 1996 - 1998
The Coca-Cola Company 1994 - 1996
Automobile Club of Southern California 1990 - 1994
Computer Task Group 1985 - 1990
Skills
Project Coordination, Project Management, PMP, Process Improvement, Business Analysis, Program Management, Software Project..., Project Planning, Management Consulting, Business Process..., Change Management, MS Project, PMO, Team Leadership, Business Strategy, Training, Agile Project Management, Business Process, Integration, Software Development, Analysis, ITIL, Business Intelligence, Telecommunications, Strategy, Leadership, Vendor Management, Project Portfolio..., Strategic Planning
Education
University of South Carolina-Columbia 1979 — 1983
Wofford College 1977 — 1978
Automobile Club of Southern California September 2013 - Present
Automobile Club of Southern California May 2010 - September 2012
Automobile Club of Southern California April 2010 - September 2012
N/A October 2008 - June 2009
Primerica Financial Services July 2008 - June 2009
Sun Microsystems 2001 - November 2008
Storage Technology Corporation 2002 - 2008
Sun Microsystems (formerly Storage Technology Corporation) 2002 - 2008
StorageTek May 1996 - April 2001
StorageTek November 1991 - March 1997
Skills
Retirement Planning, Finance, Account Management, Customer Service, Income Protection, Management, CRM
Education
University of Phoenix 1997 — 2000
Bachelor's degree, Business Management
Automobile Club of Southern California August 2008 - Present
Automobile Club of Southern California February 2008 - July 2008
Automobile Club of Southern California January 2006 - February 2008
Automobile Club of Southern California January 2004 - December 2005
Automobile Club of Southern California January 2000 - December 2003
Skills
Cross-functional Team..., Product Management, Leadership, E-commerce, Business Development, Management, Product Development, Strategic Planning, Marketing, CRM, Team Management, Negotiation, Strategic Partnerships, Coaching, Project Management, Market Planning, Analytics, Competitive Analysis, Account Management, Product Marketing, Contract Negotiation
Education
University of California, Riverside 1990 — 1994
Bachelor of Science
CashCall, Inc. April 2012 - November 2014
Automobile Club of Southern California June 2010 - June 2011
GMAC ResCap/ditech March 2004 - February 2010
DC Shoes September 2008 - September 2009
DC Shoes January 2001 - March 2004
Skills
Underwriting, Sales
Education
University of California, San Diego 1995 — 2000
B.A. Communications, Minor: Polictical Science and Photography
AvalonBay Communities February 2015 - Present
Automobile Club of Southern California June 2012 - January 2015
Accurate Background July 2011 - September 2011
Irvine Company June 2006 - June 2011
Skills
Hiring, Hospitality, Customer Service, Outlook, Interviewing, Administration, Customer Relations, Word, Excel, Talent Acquisition, Microsoft Office, Applicant Tracking..., Recruiting, Microsoft Excel, Microsoft Word, Human Resources, Training, Interviews, Management, Payroll, Team Building, Leadership, Employee Relations, Onboarding, Sourcing, System Administration
Education
University of California, Santa Cruz 1997 — 2001
BA, Psychology
Automobile Club of Southern California March 2014 - Present
RES.NET March 2011 - March 2014
Automobile Club of Southern California August 2009 - March 2011
RealtyTrac August 2008 - September 2010
California State Automobile Association (AAA) April 2006 - July 2008
California State Automobile Association (AAA) May 2005 - April 2006
Progressive Insurance July 1999 - April 2005
Education
University of Colorado Colorado Springs 2000 — 2002
Automobile Club of Southern California May 1996 - Present
Macy's West September 1989 - April 1996
Education
University of Southern California 1983 — 1987
AAA of Missouri March 2000 - Present
Automobile Club of Southern California 2000 - Present
[self] January 1999 - Present
IntelliMark Associates February 1994 - March 2000
GMAC Insurance 1994 - 2000
Education
University of Missouri-Saint Louis 2000 — 2007
Chancellor's Certificate, IS
Community College 1968 — 1970
Costco Auto Program September 2007 - Present
Costco Auto Program August 2007 - Present
Automobile Club of Southern California January 1997 - October 2005
Skills
Research, Engineering Management, Sales Management, Customer Service, Team Building, Automotive, Profit, Sales, Customer Satisfaction, Customer Retention, Sales Operations, Retail, Sales Process, Purchasing, Inventory Management, New Business Development
Education
University of Minnesota-Twin Cities 1978 — 1982
Orono Minnesota
University of Mary Washington August 2015 - Present
Freelance Voice-Over Talent November 2007 - Present
George Mason University April 2013 - August 2015
J Pervis Talent Agency March 2010 - March 2014
George Mason University August 2012 - April 2013
Entertainment Partners June 2009 - April 2012
Automobile Club of Southern California June 2008 - June 2009
Starbucks October 2007 - June 2008
GEICO June 2005 - August 2007
GEICO May 2005 - June 2007
Skills
Microsoft Office, SharePoint, Microsoft CRM, Sales Management, Supervising, Customer Service, Data Analysis, Report Writing, Time Management, Sales, Microsoft Word, Microsoft Excel, Team Leadership, Leadership, PowerPoint, Outlook, Acting, Voice Over, Voice Acting, Voiceovers, Event Planning, Social Networking, Final Cut Pro, Marketing, Event Management, Commercials, Social Media, Public Speaking, Editing
Education
University of Mary Washington 2000 — 2002
Theatre/Theater
Fredericksburg Christian High School 1996 — 2000
Philadelphia Insurance Companies May 2009 - December 2010
WaMu October 2005 - March 2009
WaMu August 2004 - October 2005
Automobile Club of Southern California May 2000 - August 2004
Skills
Compensation, Employee Relations, Performance Management, PeopleSoft, Talent Acquisition, Excel, PowerPoint, Word, Interviewing, Personnel Management
Education
University of California, Santa Barbara 1992 — 1996
Bachelor of Arts
Automobile Club of Southern California January 2009 - Present
Education
University of Southern California 1975 — 1978
B.S., Public Administration
Automobile Club of Southern California Account ManagerAAA National2006 - Present
Education
University of California, San Diego 1976 — 1981
Kelly Services, Inc. - Strategic Accounts & Operations Division May 2013 - Present
Olympic Staffing Services May 2011 - April 2013
QTC Management/ Lockheed Martin Company August 2010 - February 2011
Automobile Club of Southern California April 2006 - February 2010
The Automobile Club of Southern California April 2006 - December 2006
The Automobile Club of Southern California January 2003 - April 2006
Skills
Bilingual-Spanish, Lawson HRIS, Avionte ATS, Ultipro, Taleo, Temporary Staffing, Recruiting, Human Resources, Interviews, Internet Recruiting, Temporary Placement, College Recruiting, Bullhorn
Education
University of Phoenix 2003 — 2006
BS, Criminal Justice Administration
Automobile Club of Southern California April 2014 - Present
Nexon America December 2013 - April 2014
Obagi Medical Products October 2003 - May 2013
Boeing Capital Corporation April 2001 - October 2003
Massive Media Group May 2000 - December 2000
Skills
SOX 404, Risk Assessment, SOX Compliancy, Financial Reporting, Financial Analysis, Financial Accounting, Budget, Forecasting, Treasury Management, General Ledger..., Navision, Microsoft Excel, Microsoft Word, QuickBooks
Education
Northeastern University 2011 — 2013
Master's degree, Forensic Accounting
USC 1986 — 1990
BS, Accounting
Village of Truth, Inc July 2008 - Present
Automobile Club of Southern California January 2007 - December 2011
Center for Community and Family Services March 2004 - June 2005
Education
University of Phoenix 2007 — 2008
BSM, BUSINESS MANAGEMENT
Carmel Partners January 2014 - Present
Carmel Partners June 2013 - June 2014
StarPoint Properties February 2012 - June 2013
BRE Properties December 2008 - February 2012
BRE Properties August 2007 - December 2008
BRE Properties April 2007 - August 2007
Automobile Club of Southern California April 2003 - April 2007
Skills
Customer Service, Microsoft Excel, Property Management, Budgets, Microsoft Office, Real Estate, Leadership, Apartments, Leases, Team Building, MRI Software, Yardi, Real Estate Development
Education
University of California, Riverside 2001 — 2007
Bachelor's Degree, Political Science and Government
San Joaquin Valley College June 2012 - Present
SBBCollege March 2010 - April 2012
Kaplan College May 2009 - March 2010
Edward Jones January 2007 - February 2009
Automobile Club of Southern California December 2000 - May 2006
Skills
Career Counseling, Program Development, Job Search Strategies, Training, Resume Writing, Coaching, Staff Development, Public Speaking, Higher Education, Interviews, Team Building, Recruiting
Education
USC
B.S. in Business Administration, Dual Emphasis: Marketing and Finance
Automobile Club of Southern California April 2004 - Present
Universal Studios September 1990 - August 2001
Fluor August 1980 - September 1990
Skills
Disaster Recovery, ITIL, Vendor Management, Change Management, Storage, IT Management, Operating Systems, Process Improvement, IT Strategy, Strategic Planning, Vendor Relations, Virtualization, Problem Solving, IT Operations, Visio, Operations Management, Excel, Budgeting, Mentoring, Windows Server 2003, Windows Server, Windows, Microsoft Office, IT Governance, Program Management, Data Center, Budgets, Servers, Microsoft Excel, Governance, Business Analysis
Education
University of Phoenix 1998 — 2000
Information Systems
UnitedHealth Group October 2014 - Present
UnitedHealth Group July 2013 - October 2014
UnitedHealth Group January 2012 - July 2013
UnitedHealthcare October 2009 - March 2011
Superior Access January 2009 - October 2009
First American Specialty February 2007 - June 2008
Champs Sports April 2006 - July 2006
Automobile Club of Southern California February 2005 - April 2006
T-Mobile October 2004 - February 2005
AT&T Wireless January 2003 - September 2004
Skills
Sales, Direct Sales, Customer Service, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Outlook, PowerPoint, Management, Training, Team Building, Strategic Planning, Team Leadership, Customer Satisfaction, Project Management, Access, Time Management, Account Management
Education
University of Phoenix 2007 — 2009
Business Administration and Management, General
South El Monte 1993 — 1997
Diploma
Urban Financial of America, LLC June 2015 - Present
Live Well Financial October 2014 - June 2015
TowerPoint Capital October 2013 - July 2014
Md7 November 2011 - September 2013
Fidelity Debt Solutions March 2009 - September 2011
Nationwide Insurance January 2007 - March 2009
Charter Funding August 2003 - 2005
Automobile Club of Southern California April 1995 - October 2002
Ameritone Paint Corporation 1988 - 1990
VISTA PAINT 1983 - 1988
Skills
Insurance, Financial Services, Small Business, Commercial Insurance, Workers Compensation, Sales, Underwriting, Employee Benefits, Home, New Business Development, Property & Casualty..., Customer Service, Life Insurance, Investments, Real Estate, Loans, Program Management, Contract Negotiation, Management, Selling, Marketing, Negotiation
Education
University of California, San Diego 2009 — 2010
Kelsey-Jenney Business College 1991 — 1994
AA, Paralegal
USPS April 2013 - Present
Automobile Club of Southern California January 2012 - March 2013
Fullerton Interfaith Emergency Services September 2011 - January 2012
AT&T November 1999 - December 2009
AT&T May 1999 - December 1999
Skills
Telecommunications, Managed Services, Customer Satisfaction, Call Centers, Training, Sales Operations, Project Management, Time Management, Microsoft Office, Federal Government, USPS, Organizational...
Education
University of Phoenix
BS-BM, Business, Management, Marketing, and Related Support Services
Eastridge Infotech 2012 - Present
Innovation Group 2007 - 2012
Holden's Antiques and Collectibles 2004 - 2007
The Selling Source 2006 - 2006
Balboa Insurance Group 2002 - 2004
Experian 2000 - 2002
Automobile Club of Southern California 1998 - 2000
Analysts International 1997 - 2000
Mars - Kal Kan 1997 - 1998
Electronic Data Systems 1988 - 1997
Skills
Visio, Business Analysis, Software Development, Testing, Requirements Gathering, System Testing, Business Requirements, User Acceptance Testing, Requirements Analysis, Test Cases, Agile Project Management, Software Project..., Agile Methodologies
Education
University of Oklahoma 1984 — 1988
BA, Management Information Systems
Lifedriven Foundation January 2007 - Present
Automobile Club of Southern California January 2004 - January 2007
Automobile Club of Southern California January 2004 - January 2007
Education
University of Southern California
Bachelor of Arts
University of Southern California
Bachelor of Arts
Bandy Family Enterprises October 2011 - Present
West Texas Memorial Park and American Heritage of the Permian Basin Funeral Home May 2011 - October 2011
AAA New Mexico June 2005 - April 2011
Automobile Club of Southern California 2005 - April 2011
Skills
Insurance, Property & Casualty..., Customer Service, Sales, Marketing, Team Building, Underwriting, Sales Management, Management, Strategic Planning, Account Management, Process Improvement, General Insurance, New Business Development, Commercial Insurance, Casualty, Liability
Education
University of Phoenix
All Forces Supply June 2014 - Present
Shorelife Church March 2014 - Present
Horizon Pregnancy Clinic December 2012 - Present
Robert & Joyce Christie January 2008 - March 2014
Automobile Club of Southern California January 2007 - June 2008
Envision Financial Systems, Inc. April 2006 - September 2006
Automobile Club of Southern California October 1998 - June 2005
Smartflex, Inc. December 1994 - June 1998
Lifefleet, Inc. September 1990 - November 1994
Laventhol & Horwath CPAs November 1989 - September 1990
Skills
Accounting, Financial Reporting, Budgets, Customer Service, Financial Analysis, Account Reconciliation, General Ledger, CPA, Microsoft Excel
Education
University of Minnesota-Twin Cities 1983 — 1986
Bachelor of Science, Accounting
Self Employed 2010 - Present
WELLSFARGO DEALER SERVICES (Irvine, CA) April 2009 - March 2011
Automobile Club of Southern California March 2004 - April 2009
Ingram Micro February 2002 - August 2003
Skills
Databases, Microsoft SQL Server, Database Administration, DB2, Performance Tuning, IMS DB/DC, JCL, COBOL, TSO, Data Warehousing, Mainframe, Data Modeling, Business Negotiation, Mortgage Lending
Education
University of Canberra
Science, Mathematics Computing
Automobile Club of Southern California February 2003 - Present
O"Melveny & Myers October 1996 - January 2003
Education
University of California, Berkeley, Boalt Hall School of Law
J.D.
University of California, San Diego
M.A., C.Phil., History
James Madison University
B.A.
21st Century Insurance September 2014 - Present
Progressive Insurance November 2009 - August 2014
University of Kentucky January 2008 - May 2009
Automobile Club of Southern California September 2005 - June 2007
Skills
Insurance, General Insurance, Property & Casualty..., Actuarial Science, Casualty, SOA exam P, SOA exam FM, SOA exam C, CAS Online Course 1, Claim, SOA exam MFE, CAS Exam 3 - ST, Microsoft Excel, Microsoft Applications, R, SAS, Stata, VBA, SAS Programming, Predictive Modeling
Education
University of Kentucky 2007 — 2009
Master of Science (M.S.), Statistics, A+
Whittier College 2001 — 2005
Bachelor of Arts (B.A.), Mathematics, A
T.J. Boothroyd 2007 - Present
Boothroyd Consulting Services January 1995 - December 2006
Automobile Club of Southern California June 1987 - December 1994
Skills
Editing, Creative Writing, Copy Editing, Social Media, Journalism, Proofreading, Research, Copywriting, Microsoft Office, Public Speaking, Editorial, Teaching, Public Relations, Press Releases, Microsoft Word, Creative Writer
Education
Glendale College of Law 1971 — 1975
BSL, Law
University of London
Diploma of Dramatic Art, Drama and Dramatics/Theatre Arts, General
Taco Bell May 2011 - Present
Automobile Club of Southern California September 2000 - May 2011
Hewlett-Packard October 1996 - September 2000
Skills
IT Service Management, Systems Management, Restaurant Management, Storage Area Networks, High Availability, Network Architecture, IT Operations, Data Center, Network Operations, Disaster Recovery, Restaurants, IT Management, Virtualization, WAN, Franchising, IT Strategy, ITIL, SAN, LAN/WAN, Enterprise Architecture, Vendor Management, Database Administration, Servers, DNS, System Administration, Rollout, Storage, Business Alignment, High Performance..., Operating Systems, Leadership, Unix, Business Continuity, Solution Architecture, Infrastructure, LAN-WAN, Management, VMware, Security, Computer Network..., Information Technology, Cloud Computing, Integration
Education
University of Maryland College Park 1985 — 1990
B.S., Electrical Engineering
Automobile Club of Southern California May 2012 - 2015
United Airlines June 1986 - May 2012
Broadway Dept Stores January 1985 - June 1986
Lord & Taylor April 1979 - January 1985
Marriott Hotels January 1972 - December 1979
Skills
Excel, Word, PowerPoint, Freight, Inventory Management, Customer Service, Airlines, Process Improvement, Budgets
Education
University of Florida
BA, Design
Veterinary Pet Insurance April 2014 - Present
Automobile Club of Southern California February 2008 - March 2014
Skills
Customer Service, Account Management, Insurance, Leadership, Life Insurance, Marketing, Microsoft Office, Sales, Sales Management
Education
University of Houston
Marketing
University of Houston
Automobile Club of Southern California March 2013 - Present
Automobile Club of Southern California October 2008 - March 2013
Automobile Club of Southern California September 2006 - October 2008
Raytheon Technical Services Company June 2005 - July 2006
United States Marine Corps January 1997 - January 2001
Skills
Leadership
Education
University of North Carolina at Charlotte - Belk College of Business 2002 — 2004
Bachelor, Finance
Automobile Club of Southern California September 1996 - Present
Education
University of Missouri - St. Louis
Marketing
Automobile Club of Southern California January 1985 - May 2014
Automobile Club of Southern California March 2004 - September 2009
Skills
Policy Analysis, Analysis, Policy, Public Policy, Process Improvement, Business Analysis, Research, Business Process..., Management, Sales, Team Building, Training, Strategic Planning, Marketing, Leadership, Customer Service, Sales Management, Negotiation
Education
University of San Diego 1982 — 1986
Bachelor of Arts (B.A.), Political Science
Dynamic Breakthroughs July 1999 - Present
Automobile Club of Southern California February 1994 - July 1999
Skills
Leadership Development, Team Building, Coaching, Executive Coaching, Strategic Planning, Public Speaking, Entrepreneurship, Organizational..., New Business Development, Small Business, Leadership, Management Consulting, Training, Business Strategy, Marketing Strategy, Personal Development, Change Management, Sales Management, Start-ups, Marketing, Management
Education
University of California, Santa Barbara 2002 — 2005
Bachelor of Arts (BA), Global Studies
Basset Hound Rescue of Southern California August 2012 - Present
Eastridge Workforce Solutions August 2015 - September 2015
Best Buy October 2014 - January 2015
Opus Bank May 2012 - January 2014
RemX Financial Staffing February 2011 - May 2012
Automobile Club of Southern California May 2009 - October 2010
Borders May 2004 - January 2009
Wells Fargo Bank January 2006 - November 2008
Target January 2001 - January 2005
Skills
Customer Relations, Promotions, Event Management, Public Relations, Customer Service, Technical Training, Microsoft Office, Treasury Management, Remote Deposit Capture, Client Training, Sales, Banking, Management, Leadership, Retail Banking, Call Centers, Cash Management, Human Resources, Deposits, Financial Analysis, Mortgage Lending, Treasury Services, Commercial Banking, Financial Services
Education
University of California, Santa Barbara 2015 — 2017
Bachelor's degree, Political Science and Government
Orange Coast College 2012 — 2015
Associate's degree, Political Science and Government
International Management Systems (IMS) September 2010 - December 2010
IBM Global Business Services July 2005 - August 2010
AmerisourceBergen March 1997 - June 2005
Automobile Club of Southern California February 1992 - March 1997
First Interstate Bank January 1988 - December 1991
Education
University of Illinois at Chicago
B.S., Mathematics
ISO October 2003 - Present
National Flood Insurance Program (NFIP) Bureau / Computer Sciences Corporation November 2000 - October 2003
Perr&Knight 1996 - 2000
Automobile Club of Southern California 1993 - 1996
Transamerica Insurance Group 1991 - 1993
Skills
Actuarial Science, Commercial Insurance, Workers Compensation, Insurance, Property & Casualty..., General Insurance, Reinsurance, Underwriting, Health Insurance, Life Insurance
Education
University of California, San Diego
Bachelor of Arts (BA), Economics
University of Southern California
Master of Business Administration (MBA)
VIVOevents.net September 2011 - Present
Automobile Club of Southern California July 2004 - April 2010
JET 2002 - 2003
Skills
Event Planning, Customer Service, Office Administration, Property & Casualty..., Training
Education
University of California, Santa Barbara
Bachelor of Arts (B.A.), Communication
Automobile Club of Southern California October 2011 - Present
Mrs. Beasleys, LLC October 1996 - January 2011
Skills
Customer Service, Microsoft Excel, Sales, Customer Retention, Microsoft Office, Insurance, PowerPoint, Microsoft Word, Leadership
Education
University of Phoenix 2012 — 2015
In Progress, Business Administration and Management, General
Automobile Club of Southern California September 2013 - Present
Farmers Insurance February 1985 - May 2011
United States Air Force April 1964 - May 1985
Skills
Security Management, Policy, Strategic Planning, Life Insurance, Insurance, Fixed Annuities, Property & Casualty..., Employee Benefits, Claim, Customer Service, Health Insurance, Commercial Insurance, Sales
Education
Hill High school 1960 — 1963
Graduated, Gerneral
University of Minnesota-Twin Cities
General Studies
ID Analytics LifeLock September 2013 - Present
Experian Consumer Services June 2012 - September 2013
CoreLogic Consumer Services January 2011 - October 2011
CoreLogic Consumer Services January 2009 - January 2011
CoreLogic Consumer Services 2000 - 2008
CoreLogic Credco 1998 - 2000
Automobile Club of Southern California (AAA) 1996 - 1998
Automobile Club of Southern California 1990 - 1996
Skills
Product Management, Strategic Partnerships, Cross-functional Team..., Leadership, E-commerce, Business Intelligence, Software Documentation, Management, Project Management, Account Management, Product Development, Quality Assurance, Technical Writing, Customer Retention, Customer Engagement, Scrum, Business Analysis, Agile Methodologies, Vendor Management, Training, SDLC, Project Planning, Integration, Analytics, Go-to-market Strategy, Customer Experience, Lead Generation, Start-ups, Customer Service, Customer Satisfaction, Process Improvement, Analysis, Team Leadership, SaaS, Competitive Analysis, Strategy, Salesforce.com, Product Marketing, Business Planning, Data Analysis, Client Engagement, Membership Sales and..., Pragmatic Marketing...
Education
California Miramar University 2011 — 2012
MBA, Marketing
University of Nevada-Las Vegas
Bachelor of Science
Mazda North American Operations August 2001 - Present
University of Phoenix Ca. January 1990 - December 2000
Automobile Club of Southern California February 1980 - 1990
Skills
Outlook, Inventory Management, Customer Service, Lotus Notes, Spreadsheets, Microsoft Office, Microsoft Excel, File Management, Microsoft Word, PowerPoint, Materials Management, Marketing, Access, SAP, Administrative..., Office Management, Telephone Skills, Administrative..., Data Entry, Call Centers
Education
University of Phoenix 1985 — 1986
Human Resource in the 21st century certificate program
Destination America (The Travel Corportation) March 2013 - Present
Bank of America December 2012 - March 2013
Automobile Club of Southern California August 2007 - December 2011
Trafalgar Tours December 2005 - August 2007
Trafalgar Tours January 2005 - December 2005
Trafalgar Tours September 2003 - January 2005
Skills
Customer Service, Customer Retention, Travel Planning, Building Relationships, Sales, Tourism, Guided Tours, Cruise Lines, Team-oriented, Committed to..., Leisure Travel, Tour Operators, Apollo GDS, Banking, Credit Cards, Account Management, Trade Shows, Leadership, Logistics, Leisure
Education
Loara High School 1996 — 2000
Diploma
University of Phoenix
Bachelor's Degree, Business Administration
University of Phoenix
Associate of Arts, Hospitality, Travel and Tourism
Automobile Club of Southern California November 2013 - Present
Enterprise Holdings July 2013 - November 2013
Enterprise Rent-A-Car May 2013 - July 2013
Enterprise Rent-A-Car February 2013 - May 2013
Enterprise Rent-A-Car June 2012 - February 2013
AT&T Mobility 2007 - 2012
Skills
Project Management, Strategic Planning, Coaching, Management Skills..., Telecommunications, Team Leadership, Program Management, Sales Management, Account Management, Process Improvement, Sales, Customer Service, Team Building, Management, Project Planning, Business Analysis, Training, Operations Management, Leadership, Forecasting, CRM
Education
University of La Verne 2010 — 2014
Master of Business Administration (M.B.A.), Business Administration, Leadership and Mangement
University of Phoenix 2007 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Alfa Insurance August 2014 - Present
Asurion February 2012 - February 2014
The Scruggs Group June 2008 - December 2011
Automobile Club of Southern California May 2006 - June 2008
Milliman June 1998 - October 2005
Skills
Actuarial Science, Insurance, VBA, Microsoft Excel, Actuarial Consulting, PowerPivot, SQL, R, PowerPoint, Microsoft Acces, Access, Data Analysis, Reinsurance
Education
University of Central Oklahoma 1995 — 1998
Bachelor of Science (B.S.), Actuarial Science, 3.9
American Express 2001 - 2014
Automobile Club of Southern California July 1996 - December 2000
Skills
Travel, Virtual Teams, Leisure Travel, Operations Management, Customer Service, Bilingual, Travel Sales, Relationship Management, Building Relationships, Innovation, Sabre, Apollo GDS, Lead Generation, Business Travel, Sales Leadership..., Business Process..., Business Strategy, CRM
Education
University of Phoenix 2007 — 2014
BSM, Business Administration, Management and Operations
Dignified Transition Solutions, LLC May 2012 - June 2014
Automobile Club of Southern California March 2006 - August 2011
Washington Mutual May 2001 - March 2006
Skills
Auto Claims, Short Sales, Customer Service, Customer Support, Workforce Management, Telephone Banking..., •Proficient in..., •Proficient in the use..., •Typing 65 WPM., Banking, Claim, Finance, Marketing, Financial Analysis, Leadership, Loans, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Mortgage Lending, Public Speaking, Sales
Education
University of Phoenix 2008 — 2011
Bachelor's Degree, Criminal Justice
Self-employed April 2013 - Present
MBUSA October 1984 - April 2013
Perin Company January 1979 - October 1984
Toyota Industrial Trucks 1976 - 1979
Automobile Club of Southern California April 1971 - 1976
Education
University of Phoenix 1994 — 1998
Bachelor of Science (BS), Business Management
Hawthonre High School 1966 — 1968