Experience
Raymond Handling Concepts Corporation  March 2014 - Present
Raymond Handling Solutions  January 2011 - March 2014
California Pizza Kitchen  2006 - 2012
Automobile Club of Southern California   January 2010 - December 2011

Skills
Warehousing, Inventory Management, Material Handling, Account Management, Operations Management, Sales, Forklift Operator, Cold Calling, Customer Service, Direct Sales, Team Building, Logistics, Sales Management, New Business Development, Inventory Control

Education
UC Irvine   2002 — 2007
BA, International Studies Minor in Management and Education

The Buckley School   1998 — 2002

Experience
Automobile Club of Southern California   May 2014 - Present
Cox Communications  July 2012 - May 2014
T-Mobile  January 2006 - July 2012
Wells Fargo  October 2004 - January 2006
PetSmart  January 2001 - October 2004

Skills
Customer Retention, Cellular Communications, Customer Experience, Avaya, Microsoft Office, E-commerce, VoIP, Call Center, Customer Satisfaction, ICOMS, Telecommunications, Cable Television, Cable Modems, Cable Broadband, Cable Networks, Cisco Call Manager, Wireless Networking, Negotiation, Sales Process, SAP, Wireless, 4G, DSL, T1, GSM, Troubleshooting, BMC Remedy, Voice Mail, Provisioning, UMTS, ACD, RTA, Aspect, Citrix, 3G, Photoshop, Mac OS X, Windows, Call Centers, AutoCAD

Education
Technical Vocational Institute   2001 — 2004

The University of New Mexico   1999 — 2001
School of Radiography, Business Graphics General Studies

Experience
Bennion Deville Homes  March 2012 - Present
Intero Real Estate Services  January 2011 - February 2012
Automobile Club of Southern California   December 1979 - September 1996

Skills
Lakefront Homes, Marketing Homes, Sellers, Real Estate, Real Estate Transactions, ABR, Selling, Property, Vacation Homes, National Association of..., Golf Course Communities, Move Up Buyers, REO, SFR, New Home Sales, Listings, Single Family Homes, Short Sales, New Homes, Condos, Buyer Representation, Foreclosures, Investors

Education
University of Redlands   1983 — 1984
BS in Business, Management

University of Arizona   1968 — 1971
Management, Elementary Education

Experience
AAA  June 2013 - Present
AAA  June 2010 - Present
Automobile Club of Southern California   January 2008 - June 2010
Automobile Club of Southern California   January 2007 - December 2007

Skills
Operations Management, Business Analysis, Financial Analysis, Data Analysis, Analytics, Reporting & Analysis, Reports, Contract Negotiation, Contractors, Contractor Management, Independent Contractors, Operating Budgets, Budget Process, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Access, Query Writing, Process Improvement, Process Control, Internal Controls, Management, Program Management, Team Management, Forecasting, Business Intelligence, Call Centers, Insurance, Access, Customer Satisfaction, Leadership, Sales Management, Strategic Planning, Team Building, Customer Service, Account Management, Product Development, Business Strategy, Project Management

Education
Cerritos College   2001 — 2003

University of Puerto Rico   1999 — 2001

Experience
EtherSmartGrid Inc.   April 2014 - Present
SCJ Insurance Services  December 2014 - Present
SCJ Insurance Services  November 2013 - December 2014
Self-employed  June 2010 - April 2014
Automobile Club of Southern California   February 2009 - May 2010
Automobile Club of Southern California   September 2007 - January 2009
Farmers Insurance Group of Companies  September 2006 - August 2007
Farmers Insurance Group of Companies  October 2005 - September 2006

Skills
Project Management, Product Development, Business Analysis, Process Improvement, Cross-functional Team..., Analytics, Strategy, Software Project..., Program Management, Product Management, SDLC, Vendor Management, Requirements Analysis, Insurance, General Insurance, Embedded Systems, Embedded Software, Embedded C, IAR Embedded Workbench, CodeWarrior, Linux System..., SAS programming, Programming, Integration, CRM, Business Intelligence, Requirements Gathering, Financial Analysis, Business Process..., Analytical Skills, PMP, Management, Analysis, Pricing, Access, Strategic Planning, Data Analysis, Segmentation, Sales, New Business Development

Education
UC Davis   2001 — 2005
Bachelor's degree, Chemical Engineering

Madera High School   2000 — 2001
High School

James Logan High School   1997 — 2000

Experience
Hamburger Factory Restaurant, Inc.   2013 - Present
Automobile Club of Southern California   2006 - Present
Automobile Club of Southern California   2005 - 2006
Automobile Club of Southern California   2001 - 2005
Automobile Club of Southern California   1998 - 2002

Skills
Sales Management, Sales, Customer Retention, Customer Service, Direct Sales, Team Leadership, Coaching, Management, Leadership, Team Building, Customer Satisfaction

Education
University of California, Riverside

Experience
Construction Machinery Industrial   July 2014 - Present
Bakken Generator, A Division of Global Power Supply, LLC   September 2012 - May 2014
Tractor & Equipment Caterpillar   December 2011 - August 2012
Global Power Supply, LLC   October 2007 - November 2011
Automobile Club of Southern California   2005 - 2007
Cummins Cal Pacific  2003 - 2005

Skills
New Business Development, Sales Management, Sales, UPS systems, Gas Turbines, Operations Management, Pumps, Sales Process, Negotiation, Inventory Management, Power Plants, Sales Operations, Motors, Direct Sales, Procurement, Account Management, Preventive Maintenance, Power Generation, Air Compressors, Generators, International Sales, Power Systems, Purchasing, Switchgear, Rentals, Key Account Management, Natural Gas, Contract Negotiation, Electricians, Energy, Contract Management, Cold Calling, Diesel, Engineering, Oil & Gas Industry, Renewable Energy, Business Development, Energy Management, Gas, Electrical Engineering, Energy Efficiency, Logistics, Product Development, Power Distribution, Petroleum, B2B, Project Engineering, Project Planning, Manufacturing, Salesforce.com

Education
University of Alaska Anchorage   1994 — 1998
Diesel Technology

Bartlett High School   1991 — 1994

Experience
Jointly Health   February 2014 - Present
Avitech Consulting   June 2009 - Present
Avanade  February 2006 - February 2009
Avery Dennison  2005 - 2006
Viacore  February 2000 - November 2004
Automobile Club of Southern California   July 1998 - February 2000
American Medical Response  1996 - 1998

Skills
Change Management, Program Management, Management, SDLC, Software Project..., Microsoft SQL Server, Agile Methodologies, Pre-sales, Cloud Computing, PMP, Enterprise technology..., IT director, PMO Development, Technical Solution..., Relationship Management, Solution Implementation, Project Delivery, Process Improvement, Leadership, Software Development

Education
University of California, Irvine - The Paul Merage School of Business   2003 — 2004
MBA, Executive MBA

University of California, Irvine - Donald Bren School of Information and Computer Science   1978 — 1980
BS, Information & Computer Science

Experience
Automobile Club of Southern California   December 2014 - Present
Modeling Health LLC.   November 2011 - December 2014
Best Buy  October 2010 - June 2011
Cedars-Sinai Medical Center  May 2008 - February 2009
Doggie Central   July 2006 - February 2007

Skills
Microsoft Office, Data Analysis, Research, HTML, Windows, CRM, Analysis, Troubleshooting, Customer Service, Teamwork, English, Public Speaking, Social Media, Cisco Technologies, Apple OS, Cisco Networking, Management, Budget Monitoring, Document Management, Social Networking, Data Entry, Project Management, Market Research, Facebook, Visual Basic, Microsoft Visual Studio, Microsoft Visio, Systems Analysis, Twitter, SDLC, Team Leadership, Software Documentation, ASP.NET, Business Analysis, Analytics, Leadership, Sales, Customer Satisfaction, Time Management, Team Building, Marketing, Training, Business Strategy, Direct Sales, Sales Consulting, Client Relations, B2B, D2D, Corporate Sales..., Sales Management

Education
Southern New Hampshire University   2015 — 2017
Bachelor's Degree, Business Administration and Management, Computer Information Systems

El Camino College   2012 — 2014
Associate's Degree, Computer and Information Sciences and Support Services

Santa Monica College   2009 — 2010
N/A, General Studies

St. Monica Catholic High School   2004 — 2008
High School Diploma

Experience
TEN: The Enthusiast Network  April 2014 - Present
Intelimedix, LLC   November 2013 - March 2014
Automobile Club of Southern California   January 2011 - November 2013
Trading Places International  August 2006 - January 2011
ELIC  August 2005 - June 2006
piXvfm, inc   November 2004 - July 2005

Skills
ActionScript, Flash, HTML 5, Web Design, Mac OS X, jQuery, OS X, Web Services, CSS, XML, User Interface, Front-end, SEO, JavaScript, HTML, User Experience, Web Analytics, Web Development, HTML5

Education
University of California, Irvine   2000 — 2004
BS, Information and Computer Science

Experience
Thales Avionics  April 2014 - Present
Thales Avionics  February 2010 - March 2014
Thales Avionics  April 2007 - February 2010
New Century Financial / Home123   July 2005 - April 2007
Automobile Club of Southern California   April 2000 - June 2005
Toytime.com  December 1999 - April 2000
Inacom Information Systems  August 1995 - October 1999
Orange County Sheriff-Coroner Department   April 1994 - May 1995
CCH Computax  October 1993 - April 1994

Skills
Business Development, Product Marketing, Product Management, Webmaster Services, Strategy Alignment, Mobile Devices, Sales, Competitive Analysis, User Experience, E-commerce, Analytics, Program Management, Product Launch, Management, Marketing Strategy, New Business Development, Product Lifecycle..., Business Intelligence, Strategic Planning, Sales Management, Cloud Computing, Strategy, Digital Marketing, Marketing Communications, Team Management, Marketing, Marketing Management, Team Leadership, Strategic Partnerships, Product Development, Market Research, Cross-functional Team..., Business Planning, Integration, Business Strategy, Account Management, Process Improvement, Market Analysis, Negotiation, CRM, International Sales, Pricing, Product Planning, Lead Generation, Go-to-market Strategy, International Business, Project Management, B2B, Business Analysis, Training

Education
Webster University   2014 — 2017
Master's degree, Information Technology

University of California, Irvine   1998 — 2001
University Extension Program, Marketing Communications Certificate

University of California, Irvine   1990 — 1993
Bachelor's Degree, Social Ecology (Criminology, Law and Society)

Los Alamitos High School   1983 — 1986
Diploma, General Studies

Experience
Automobile Club of Southern California   October 2014 - Present
Iijin   July 2014 - May 2015
CGI Communications  August 2012 - June 2014
Ruth Diamond Market Research  January 2012 - May 2012
Victoria's Secret  May 2010 - February 2011
Biaggi's Ristorante   May 2010 - August 2010
University at Buffalo  September 2008 - May 2010

Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Research, Event Planning, Public Speaking, Outlook, Social Media, Facebook, Data Entry, Community Outreach, Social Networking, Social Media Marketing, Sales, Retail, Marketing

Education
State University of New York at Buffalo   2008 — 2012
Bachelor of Arts (B.A.), Communication and Psychology

Experience
Cox Communications  April 2015 - Present
Cox Communications  February 2005 - October 2014
Automobile Club of Southern California   March 2003 - August 2004
Sweetwater Union High School District  August 1996 - December 2002

Skills
Broadcast, Financial Reporting, Microsoft Office, Budgets, Telecommunications, Analysis, Process Improvement, Business Analysis, Microsoft Word, Customer Satisfaction, Vendor Management, Account Management, Social Media, Customer Service, Call Centers, Leadership, Team Leadership

Education
Southwestern Community College District
Associate's degree, Mathematics

Experience
GB Pictures   April 2014 - Present
Reliable Haul-away, Inc.   June 2006 - December 2012
Remodel USA   January 2005 - May 2006
Automobile Club of Southern California   October 2002 - January 2005
Corinthian Colleges  September 1996 - July 2000

Education
University of Maryland   2000 — 2002
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

UCLA   1992 — 1996
B.A., Economics

Experience
Automobile Club of Southern California   October 2011 - Present
County of Riverside  May 2008 - October 2011
Pacific Life Insurance Company  April 2004 - May 2008
County of Orange  December 2000 - March 2004
Net-Gates Solutions Inc,   January 1999 - December 2000
Multiple Companies  January 1994 - May 2000
Marine Engineers Beneficial Association  January 1992 - January 1994

Skills
Information Security..., Information Security..., Information Security..., Information Security..., Information Security..., Enterprise Risk..., IT Risk Management, ITIL Certified, Executive Positions, Information Security, ISO 27001, CISSP, ITIL, Security, Security Awareness, Vulnerability Assessment, Business Continuity, Disaster Recovery, CISM, Vulnerability Management, Program Management

Education
United States Merchant Marine Academy   1987 — 1991
B.S, Transportation Logistics

United States Merchant Marine Academy   1987 — 1991
B.S, Marine Engineering (Mechanical Engineering)

Experience
First American Title  April 2011 - Present
Blue Pegasus LLC   November 2002 - Present
Automobile Club of Southern California   2010 - 2011
Clarify Inc  1995 - 2002

Skills
Enterprise Software, Software Project..., Agile Methodologies, Integration, SDLC, Requirements Analysis, Consulting, Enterprise Architecture, Project Management, Software Development, SaaS, Solution Architecture, Cloud Computing

Education
The Institute of Technology at Linköping University   1980 — 1989
Tek.Lic / M.Sc., Computer Science

Experience
ENCORE FIDUCIARY SOLUTIONS   December 2010 - Present
ENCORE SOLUTIONS   October 2009 - December 2010
Dakim, Inc.   October 2008 - October 2009
WomanSage   2009 - 2009
ENCORE SOLUTIONS   March 2008 - September 2008
Automobile Club of Southern California   July 1997 - March 2008
AAA  August 1996 - June 1997

Skills
Marketing Strategy, Social Media, Coaching, Public Speaking, Strategic Planning, Healthcare, Marketing, Sales Management, Training, Entrepreneurship, Management Consulting, Team Building, Management, Microsoft Office, Project Management, Leadership, Microsoft Excel, Event Management, Event Planning, Process Improvement, Marketing Communications, New Business Development, Team Leadership, Start-ups, Nonprofits, Budgets, Fundraising, Program Management

Education
The George Washington University

Experience
Automobile Club of Southern California   June 2005 - Present
City of Santa Monica  June 2001 - June 2005
Orange County Transportation Authority  December 1998 - June 2001

Skills
Public Policy, Policy, Community Outreach, Research, Non-profits, Grants, Legislative Affairs, Fundraising, Government, Grant Writing, Legislation, Legislative Relations, Media Relations, Policy Analysis, Politics, Program Management, Proposal Writing, Strategic Communications, Nonprofits, Political Campaigns

Education
The University of Texas at Austin - The LBJ School of Public Affairs   1996 — 1998
Master, Public Affairs

University of California, Santa Cruz   1991 — 1995
Bachelor, Political Science

Experience
Self-employed  April 2007 - Present
Automobile Club of Southern California   1996 - 2007
Community Redevelopment Agency of Los Angeles  1992 - 1996
City of Los Angeles  1972 - 1992

Skills
Policy, Government, Analysis, Public Relations, Public Policy, Management, Project Management, Community Development, Project Planning, Policy Analysis, Strategic Planning, Program Management, Research, Sustainability, Strategic Communications

Education
University of California, Los Angeles   1965 — 1971
MPA, Public Administration

Experience
ADP  February 2012 - Present
Law Offices of Rossana Mitchell, LLC   January 2007 - February 2011
Automobile Club of Southern California   June 2001 - June 2006
Automobile Club of Southern California   June 1996 - June 2001

Education
California State University - Dominguez Hills
Bachelors Degree, Interdisciplinary Studies w/Business Information Systems minor

UC Irvine
Certificate: Systems Analysis & Development, Information Systems & Technology

Experience
OptumRx  November 2011 - Present
Abbott Medical Optics  October 2009 - March 2011
Abbott Medical Optics  October 2009 - March 2011
TOSHIBA AMERICA INFORMATION SYSTEMS  April 1999 - October 2009
TOSHIBA AMERICA INFORMATION SYSTEMS (TAIS)   January 1999 - October 2009
Automobile Club of Southern California   June 1994 - January 1999
WESSON, INC   January 1991 - September 1993
WESSON, INC   April 1985 - January 1991
PROCTOR & GAMBLE  August 1977 - April 1985

Education
Abbott LSS Master Black Belt   2010 — 2010
MBB, Six Sigma

Marywood University   1981 — 1985
MBA, Mfg Mgt, IT Mgt, Fin Mgt

Boston University - School of Management   1974 — 1977
MSBA

United States Military Academy at West Point   1968 — 1972
B.S, Engineering

Experience
ADT Security Services  May 2010 - Present
Brinks Home Security  1999 - July 2010
Automobile Club of Southern California   1995 - 1998
Merrill Lynch  1993 - 1995
Honeywell Home & Building Controls  1987 - 1993

Skills
Alarm Systems, Video Analytics, CCTV, Access Control, Security Management, Security Operations, Executive Protection, Account Management, Sales Process, New Business Development, Team Building, B2B, Sales Presentations, Lead Generation, Fire Alarm, Direct Sales, Video over IP, Fire Protection, Sales, IP Cameras, Sales Management, Security, Corporate Security, Life Safety, Customer Retention, Sales Operations, Biometrics, Leadership, Loss Prevention, Physical Security, Team Leadership, Surveillance, Customer Satisfaction, Training, Management, Business Development, Income Statement, Operations Management, Cold Calling, Solution Selling, IPS, Key Account Management, P&L, P&L Management, Intrusion Detection, Salesforce.com, Security Audits, Protection, Selling, Security+

Education
The Ohio State University   1982 — 1987
BSBA, Marketing

Sycamore High School

Experience
Automobile Club of Southern California   May 2013 - Present
Southern California Edison  November 2011 - January 2013
East West Bank  February 2010 - November 2011
East West Bank  2010 - 2011

Skills
Analysis, Data Analysis, Business Analysis, Access, Microsoft Excel, Process Improvement, Project Management, Business Intelligence, Data Analytics, Compliance Management, Business Requirements, Finance, PowerPoint, Visio, Business Process..., Business Process, MS Project, Forecasting, Management, Integration, Banking, Quality Management, Outlook, Business Objects, Microsoft Word, Utilities, Smart Metering, Deployment Planning, Data Warehousing, Claims Resolution, Excel, Word, Microsoft Project

Education
University of California, Irvine - The Paul Merage School of Business   2014 — 2016
Master of Business Administration (MBA), Project Management, 3.7 GPA

University of California, San Diego   2005 — 2009
B.S., Management Science

Georg-August-Universität Göttingen   2008 — 2008
German Literature minor, German Studies

TCHS   2001 — 2005
High school diploma

Experience
24 Hour Fitness  September 2008 - Present
Crunch Fitness  July 2013 - November 2013
Automobile Club of Southern California   September 2001 - November 2013

Skills
Public Speaking, Customer Service, Coaching, Training, Leadership, Sales, Event Planning, Team Building, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Yoga, Fundraising, Social Networking

Education
Stanbridge College   2014 — 2016
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant

University of California, San Diego   1989 — 1994
Bachelor of Arts (B.A.), Art History, Criticism and Conservation

Experience
Automobile Club of Southern California   September 2002 - Present
UC Irvine School of Law  January 2012 - Present
O'Melveny & Myers LLP   September 1989 - August 2002

Skills
Corporate Law, Mergers & Acquisitions, Corporate Governance, Corporate Finance, Law Department..., Securities Regulation, Contract Negotiation, Litigation Management, Legal Writing, Legal Advice

Education
UCLA School of Law   1986 — 1989
Juris Doctor

Wharton School, University of Pennsylvania   1982 — 1986
Bachelor of Science, Economics

Experience
CubeSmart  July 2011 - February 2013
Southwest Wines   April 2008 - May 2011
Automobile Club of Southern California   December 2005 - May 2007

Skills
Inventory Management, Inventory Control, Customer Service, Warehousing, Logistics, Leadership, Sales, Sales Management, Retail, Forecasting, Contract Negotiation, Strategic Planning, Training, Customer Satisfaction, Microsoft Office, Budgets, Analysis, Business Strategy, Management, Team Building, PowerPoint, Project Management, Microsoft Excel

Education
Shimer College
Bachelor of Arts (B.A.), History

Universite de Lille

Experience
Meritus Payment Solutions an Optimal Payments Company  July 2015 - Present
Automobile Club of Southern California   April 2014 - July 2015
Experian Consumer Direct  February 2013 - April 2014
Apria Healthcare  August 2010 - February 2013
Experian  June 2008 - August 2010

Skills
Forecasting, Financial Analysis, Access, Corporate Finance, Finance, Budgets, Auditing, Management, Variance Analysis, Account Reconciliation, Analysis, Accounting

Education
University of California, Irvine   2006 — 2008
Bachelor of Arts, Economics/Accounting

University of California, Riverside   2004 — 2006

University High School   2000 — 2004
High School Diploma

Experience
Crusader Insurance Company  February 2015 - Present
Conejo Valley Unified School District  September 2007 - February 2015
Dole Packaged Foods, LLC  March 1999 - September 2001
CSAA Insurance Group, a AAA Insurer  July 1996 - January 1999
CSAA Insurance Group, a AAA Insurer  May 1995 - July 1996
Automobile Club of Southern California   August 1990 - May 1995
Antonio R. Romasanta, Attorney at Law   January 1989 - August 1990
Griffith & Thornburgh, LLP   1988 - 1988

Skills
Subrogation, Liability, Claim, Project Management, Property Damage, Microsoft Office, Strategic Planning, Microsoft Excel, Account Management, Teaching, Leadership

Education
University of California, Berkeley   1982 — 1986
Bachelor of Arts, Art History

Santa Barbara High School   1978 — 1982

Experience
Automobile Club of Southern California   June 2010 - Present
Automobile Club of Southern California   July 2008 - May 2010
Black Dot Wireless Inc   August 2006 - July 2008
Apex Outsourcing   March 2003 - June 2006

Skills
Insurance, Management, Process Improvement, Analysis, Marketing Strategy, Marketing, Cross-functional Team..., Market Research, Financial Modeling, Pricing, Call Centers, Product Development, Customer Retention, Property & Casualty..., Underwriting, Finance, Sales, Sales Management, Account Management, Strategic Planning, Project Management, Business Development, Customer Service, Employee Benefits, Strategy, Analytics

Education
University of California, Irvine   2000 — 2004
Bachelor’s of Arts Degree, International Studies

Experience
Chantico Global, LLC   March 2013 - Present
The Tarbox Group   December 2011 - June 2012
Roubini Global Economics  February 2011 - January 2012
The California Endowment  October 2009 - January 2011
Los Angeles County Employees Retirement Association  September 2007 - September 2009
Toyota Motor Sales  June 2003 - August 2007
Levin Consulting  July 2000 - March 2002
Automobile Club of Southern California   October 1987 - April 2000

Skills
Portfolio Management, Asset Allocation, Equities, Fixed Income, Hedge Funds, Inflation Hedge, Commodities, Manager Due Diligence, Bloomberg, FactSet, Qualitative Analysis, Quantitative Analysis, Communication, Due Diligence, Quantitative Analytics, Commodity, Alternative Investments, Financial Analysis, Corporate Finance, Asset Management, Qualitative Research, Investment Management, Investments

Education
University of California, Irvine - The Paul Merage School of Business   1999 — 2002
MBA, Finance

University of California, Riverside   1990 — 1992
B.S., Economics

Experience
Mercy Housing  June 2008 - August 2012
Association of periOperative Registered Nurses  June 2006 - June 2008
Automobile Club of Southern California   February 2001 - June 2006
TravelManagement.com   2000 - 2001
QST Travel Group   1992 - 2000

Skills
Fundraising, Marketing, Advertising, Strategic Planning, Social Networking, Product Management, Web Design, Nonprofits, Project Management, Public Relations, Volunteer Management, Event Planning, CRM, Marketing Communications

Education
Tustin High School

University of California Irvine
Bachelor of Arts, Political Science

University of California, Berkeley

University of California, Berkeley

University of California, Berkeley

University of California, Berkeley

Experience
St. Joseph Health  February 2015 - Present
PIH Health  December 2013 - February 2015
St. Joseph Health  May 2013 - December 2013
Children's Hospital of Orange County  March 2012 - May 2013
Automobile Club of Southern California   July 2011 - March 2012
Sybron Dental Specialties  July 2006 - July 2011
University of Phoenix  June 2001 - July 2006
Omni Express Personnel  2000 - 2001

Skills
College Recruiting, Employee Relations, Behavioral Interviewing, Call Center, Taleo, Ceridian, Position Manager, Insurance, Dental Recruiting, Allied Health, Recruiting, Healthcare, Customer Service, Management, Onboarding, Call Centers, Human Resources, Talent Acquisition, HRIS, Screening, Leadership Development, Temporary Placement, Interviews, Internet Recruiting, Training, Applicant Tracking..., Hiring, Employee Benefits, Sales, Hospitals, Technical Recruiting, New Hire Orientations, Talent Management, Resume Writing, Cold Calling, Leadership, Benefits Administration, Corporate Recruiting, Performance Management, Job Fairs, Workforce Planning, Employee Engagement, Sourcing, Employee Training, Succession Planning, Deferred Compensation, Personnel Management

Education
University of Phoenix   2001 — 2003
Masters, Organizational Management

University of Arizona   1989 — 1991
Bachelors, Business

AIRS®

Experience
Deutsch  August 2012 - Present
Saatchi & Saatchi  September 2008 - August 2012
ADP  March 2008 - September 2008
SKC Insurance Services   March 2006 - March 2008
Automobile Club of Southern California   October 2004 - March 2006
ClubMac/MacMall/PC Mall   December 2001 - October 2004

Skills
Competitive Analysis, Product Launch, Brand Development, Integrated Marketing, Market Research, Brochures, Advertising, Digital Media, Product Specification, Digital Marketing, Interactive Advertising, Direct Marketing, Relationship Marketing, Digital Strategy, Interactive Marketing

Education
University of California, Irvine
B.A., Studio Art

Experience
Hertz  September 2013 - Present
Hyundai Motor America  September 2012 - March 2013
DynTek  June 2011 - February 2012
Volt Services & Office Team   April 2010 - June 2011
Automobile Club of Southern California   October 2006 - March 2010
Helpmates   March 2006 - October 2006
Quest Software  January 2004 - January 2006

Skills
Punctual, Adaptive, Kronos, ADP, Equity Edge, Process Improvement, Cost Reduction, Benefits Administration, New Hire Orientation, Open Enrollment, E-Verify, Drug Testing, Background Checks, Exit Interviews, Internet Mining, OpenHire, Applicant Tracking..., Interviewing Skills, Telephone Interviewing, Team Management, Social Networking, Business Networking

Education
University of California, Irvine   2005 — 2007
Human Resources Certificate

University of California, Riverside   1999 — 2003
Bachelor of Science, Business Administration; Human Resources

Experience
DR Horton - DHI Mortgage   June 2015 - Present
Automobile Club of Southern California   May 2013 - April 2015
Automobile Club of Southern California   May 2012 - August 2012

Skills
Cross Selling, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Sales, Cash Register, Organization, Department Stores, Travel Planning, Insurance, Bookkeeping, Finance, Time Management, Data Entry, Customer Satisfaction, PowerPoint, Teamwork, Leadership, Microsoft Office, Marketing, Social Media

Education
University of Arizona   2011 — 2015
Bachelor's Degree, Finance, General, Senior

University of Arizona   2011 — 2015
Bachelor’s Degree, Business Administration and Management, General

Experience
ITT Technical Institute  February 2015 - Present
American Airlines  March 2011 - Present
OnTrac  January 2009 - March 2010
DDN Services   May 2007 - February 2008
Automobile Club of Southern California   April 2004 - March 2007
United Airlines  April 1987 - January 2003

Skills
Aircraft, Team Building, Office Administration, Airlines, Microsoft Excel, Microsoft Word, Human Resources, Contract Negotiation, Customer Service, Administrative..., Office Management, Microsoft Office, Microsoft PowerPoint, Microsoft Outlook, Bookkeeping, Inventory Management, 10 Key, Project Management, Notary Public

Education
State of Missouri Notary Public   2015 — 2015
Notary Public, Notary

Triton College   1980 — 1980
Travel Agent, Travel Agent

Resurrection High School
Diploma, General Studies

Experience
Automobile Club of Southern California   September 2010 - Present
Financial Freedom  October 2007 - November 2008
Financial Freedom  November 2005 - October 2007
San Manuel Band of Mission Indians  July 2005 - September 2005
U.S. Education Corporation   November 2004 - March 2005
Palace Entertainment  December 2000 - November 2004
Protection One Alarm Monitoring   July 1998 - December 2000
Scripto Tokai   March 1992 - September 1996

Skills
Financial Analysis, Forecasting, Financial Reporting, Budgets, Corporate Finance, Strategic Financial..., Analysis, Analytics, Business Strategy, Accounting, Management, Performance Management

Education
University of California, Irvine - The Paul Merage School of Business   1996 — 1998
MBA, Finance and General Management

University of Hawaii, Manoa - College of Business Administration
BBA, Finance and Real Estate

Wallace Rider Farrington
Salutatorian (ranked 2 of over 650), College Prep

• St. Theresa School (Honolulu, HI)

Experience
AAA National  December 2012 - Present
AAA National  November 2004 - Present
Automobile Club of Southern California   1996 - 2004

Skills
Customer Satisfaction, Strategic Planning, Sales Management

Education
The University of Bonn   1984 — 1985
International Relations

University of Wisconsin-Madison   1980 — 1984
B.A.

Experience
Laidlaw Mediation Services LLC   January 2010 - Present
Seefeld Lawson Moeller LLP   2008 - April 2011
Texas Mutual Insurance Company  January 2003 - February 2007
Automobile Club of Southern California   August 1974 - May 2002

Skills
Change Management, Management

Education
Trinity University   1969 — 1974
BA, Biology, Pre-Med

Experience
Doncaster  May 1997 - Present
Doncaster  May 1997 - Present
Automobile Club of Southern California   1965 - February 1997

Skills
Apparel, Styling, Personal Shopping, Visual Merchandising, Public Speaking, Marketing, Recruiting, Coaching, Customer Service, Strategic Planning, Entrepreneurship, Sales, Merchandising, Leadership, Wardrobe, Trend, Fashion Design

Education
The University of Southern Mississippi   1960 — 1962

Experience
Automobile Club of Southern California   Vice PresidentAdelman TravelSeptember 1996 - December 2007

Education
The University of Connecticut School of Business   2004 — 2006
MBA, Business Administration

Experience
ACSC  June 2002 - Present
Auto Club of Southern California  June 2002 - Present
AAA / Automobile Club of Southern California   June 2002 - Present
Automobile Club of Southern California   2002 - Present
California State University, Fullerton  2001 - 2002
Western Financial Bank ( WestCorp)   1997 - 2000
First Interstate Bank  1984 - 1996

Skills
Insurance, Analytics, Vendor Management, Vendor Relations, Integrated Marketing, eBusiness, Publishing, Public Speaking, Strategic Planning, Process Improvement, Call Centers, Management, CRM, Risk Management, Operations Management, Strategy, Business Process..., Teamwork, Business Development, Leadership, Cross-functional Team..., Executive Management, Customer Experience, Competitive Analysis, Thought Leadership, New Business Development, Strategic Partnerships, Marketing, Account Management, Program Management, E-business

Education
University of California, Los Angeles
BA, Political Science and Government

Experience
HG Sausageworks   October 2013 - Present
Sharp Rees-Stealy  October 2009 - Present
Automobile Club of Southern California   February 2009 - October 2009
The Kitchen Drawer   September 2005 - July 2008
The Culinary Institute of America  2008 - 2008
Automobile Club of Southern California   August 1996 - April 2006
Great News! Cookware & Cooking School   2002 - 2003

Skills
NICE Recording Solutions, Microsoft Office, Cisco ACD, Call Center, Customer Service, Customer Satisfaction, Quality Assurance, Call Centers, Healthcare, Process Improvement, Sales, Training, Team Building, Leadership, Management, Coaching, Operations Management, Employee Training, Program Management, Change Management, Budgets, Employee Relations, Strategic Planning, Leadership Development, Six Sigma

Education
Culinary Institute of America   2005 — 2008
BPS, Culinary Arts Management

The Culinary Institute of America   2004 — 2008
BPS; Culinary Arts Management, Culinary Arts Management

Experience
AAA Texas  July 2015 - Present
Automobile Club of Southern California   May 2010 - Present
Automobile Club of Southern California   August 2009 - May 2010
The Hertz Corporation  July 1998 - May 2009
The Hertz Corporation  July 1998 - May 2009
Enterprise Rent-A-Car  May 1992 - June 1998
Kay-Met   1992 - 1994

Skills
Customer Relations, Revenue Management, Short Sales, Sales Management, Forecasting, Strategy, Training, Business Planning, Lean Manufacturing, Business Strategy, Income Statement, Customer Satisfaction

Education
El Camino   1987 — 1991
Business, Sociology, Psychology

University of California, Riverside   1987 — 1991
Business, Business Administration, Sociology, Law

Experience
Allstate Canada  December 2013 - Present
Northbridge Financial Corporation  August 2011 - September 2013
AXA Insurance  May 2010 - September 2011
Insurance Systems Inc.  October 2008 - May 2010
Allstate  August 2005 - September 2008
Innovation Group  2005 - September 2008
OARBIC   2005 - 2008
Automobile Club of Southern California   August 2005 - December 2005
MFX Fairfax  2002 - 2005
Royal & SunAlliance  June 2001 - November 2002

Skills
SDLC, Software Development, Business Requirements, Integration, Business Analysis, Team Leadership, Requirements Analysis, SOA, Requirements Gathering, Business Process, IT Strategy, Systems Analysis, Software Documentation, SharePoint, Software Project..., Visio, Enterprise Software, Agile Methodologies, Insurance, MS Project, Microsoft SQL Server, Process Improvement, SQL, Insurance Software, Web Services, DB2, Analysis, Testing, User Acceptance Testing, Solution Architecture, Enterprise Systems..., Data Migration, .NET, PostgreSQL, IDMS, Mainframe, Server Architecture, Offshore Outsourcing, Legacy Modernization

Education
Seneca College of Applied Arts and Technology

Experience
Patio Heaven   January 2007 - Present
Automobile Club of Southern California   2000 - 2006

Skills
Team Building, Negotiation, New Business Development, Product Development, Merchandising, Marketing, Retail, Sales Management, Social Media Marketing, Budgets, Marketing Strategy, Strategic Planning, Online Advertising, Sales, Leadership, Entrepreneurship, E-commerce, Product Marketing, Online Marketing, Competitive Analysis, Start-ups, B2B

Education
University of California, Los Angeles   1994 — 1999
BA, Business Economics

Experience
Automobile Club of Southern California   October 2014 - Present
Toyota Motor Sales  July 2011 - October 2014
Payden & Rygel  April 2007 - July 2011
Allegiance Capital  October 2005 - November 2006
PIMCO  January 2004 - July 2005
PIMCO  April 2000 - January 2004
Wilshire Associates  July 1999 - April 2000

Skills
Fixed Income, Portfolio Management, Bloomberg, Investments, Asset Allocation, Mutual Funds, Bonds, Securities, Risk Management, Trading, Analysis, Financial Markets, Strategy, Economics, Asset Managment, Pensions, Treasury Management

Education
University of Southern California - Marshall School of Business   2007 — 2009
Masters, Business Administration

University of California, Los Angeles   1994 — 1999
Bachelor of Arts, Economics

Experience
QBE (FPS)   April 2013 - Present
Bank of America  2008 - April 2013
Balboa Insurance Group  June 2002 - 2008
Automobile Club of Southern California   February 1998 - June 2002

Skills
Underwriting, Financial Risk, Credit, Risk Management, Property & Casualty..., Insurance, Finance, Management, Financial Services, Mortgage Lending, Portfolio Management, Relationship Management, Strategic Planning, Process Improvement, General Insurance, Enterprise Risk...

Education
State University of New York College at Potsdam   1976 — 1980
BA, Economics

Experience
self employed  September 2008 - Present
Easter Seals Southern California  December 2014 - Present
Valvoline Instant Oil Change  May 2013 - November 2014
Point 180 Vonage   April 2013 - May 2013
Automobile Club of Southern California   2004 - 2009

Skills
Photoshop, Sales

Education
University of California, Irvine   1999 — 2003
Bachelor of Arts (B.A.), Social Ecology

Experience
Automobile Club of Southern California   April 2015 - Present
Automobile Club of Southern California   April 2012 - April 2015
Automobile Club of Southern California   April 2010 - April 2012
Astrophysical Research with   August 2008 - June 2009

Skills
Quality Assurance, Leadership, Microsoft Excel, Corporate Communications, Process Improvement, Error Analysis, Business Requirements, Technical Writing, Genesys, Test Case Generation, Research, Statistics, Programming, Physics, Geometry, Astrophysics, Thermodynamics

Education
University of California, Irvine   2006 — 2009
Bachelor of Science, Physics; Astrophysics

Experience
Automobile Club of Southern California   June 2012 - Present
Automobile Club of Southern California   2010 - August 2012
21st Century Insurance  2007 - 2010
21st Century Insurance  1999 - 2007

Education
University of California, Los Angeles   1983 — 1988
BA, Psychology, Business Emphasis

Experience
Teacher of painting to adults and children   November 1978 - Present
Crown City News  February 2008 - November 2008
Automobile Club of Southern California   1988 - 1993

Skills
Packaging, SEO, Artistic Vision, Art, Fine Art, Painting, Illustration, Drawing, Theatre, Book Illustration, Oil Painting, Murals, Commercials, Set Design, Acting, Brochures, Portrait Painting, Watercolor, Canvas, Printmaking, Character Animation, Teaching, Entertainment, Independent Film, Television, Broadcast, Graphic Design, Adobe Creative Suite, Graphics, Video Editing, Film Production, Logo Design, Film, Books, Final Cut Pro, Illustrator, Video, Photography, Creative Writing, Creative Direction, Layout, Multimedia, Publicity, Visual Arts, Digital Photography, Art Education, Mac, Faux Finish, Photoshop, Music

Education
Los Angeles City College   1979 — 1981
A.A., Painting, Illustration, Portraits, Muralist, Mixed Media

University of California, Los Angeles   1978 — 1979
General Education, Design and Applied Arts

Experience
Niagara Bottling  September 2014 - Present
Lab Support - A Division of On Assignment  June 2013 - September 2014
Kelly Scientific Resources  April 2012 - May 2013
Specialty Enzymes & Biotechnologies   October 2010 - May 2012
Automobile Club of Southern California   June 2002 - May 2004

Skills
GMP, Biotechnology, Laboratory, Analytical Chemistry, Sop, HPLC, Quality Assurance, Temporary Placement, Recruiting, GLP, Pharmaceutical Industry, Lifesciences, LIMS, Validation, Quality Control, SOP, FDA, Life Sciences

Education
University of California, Riverside   2002 — 2009
Bachelors of Science, Biological Sciences

Experience
Automobile Club of Southern California   July 2006 - Present
Automobile Club of Southern California   July 2004 - July 2006

Skills
Customer Service, Leadership, Process Improvement, Strategic Planning, Management, Team Building, Sales, Account Management, Training

Education
Southern New Hampshire University   2015 — 2018
Currently Pursuing, Business Administration, Management and Operations

Experience
Automobile Club of Southern California   February 1992 - Present

Education
University of California, Los Angeles
Bachelor of Arts, Business Administration & Spanish

Experience
self employed  January 2012 - Present
Automobile Club of Southern California   December 2005 - May 2011
Everwin International Corporation   August 2003 - August 2004

Skills
Customer Service, Microsoft Office, Public Speaking, Marketing Strategy, Insurance Planning, insurance sales, Inventory Control, Client Relationship...

Education
University of California, Irvine   1997 — 2002
Bachelor of Arts, History, 3.0

Don Bosco Technical Institute   1993 — 1997
Electronics, Electronics, 4.2

Experience
Sierra Nevada College  2009 - Present
Automobile Club of Southern California   1975 - 2008

Skills
Public Affairs..., Educator, Public Speaking, Policy Analysis, Strategic Planning, Media Relations, Policy, Nonprofits, Strategic Communications

Education
UCLA Anderson School of Management
MBA, Business

University of the Pacific - McGeorge School of Law
Juris Doctorate, Law

Experience
Horace Mann  August 2011 - Present
Automobile Club of Southern California   February 2010 - August 2011
Enterprise Rent-A-Car  July 2001 - January 2010

Skills
Management, Sales, Customer Service, Program Management, Leadership, Customer Retention, Inventory Management

Education
University of California, Riverside   1996 — 2001
Bachelor of Science (BS), Business Administration and Management, General

Experience
Farmers Insurance  COD ConsultantFarmers InsuranceAugust 2007 - Present
Automobile Club of Southern California   July 2005 - August 2007
Hertz Local Edition  June 2004 - July 2005

Skills
Insurance, Property & Casualty...

Education
University of California, Irvine
Bachelor of Arts (BA), Criminology

Experience
Management Resource Solutions Inc.  2013 - Present
Automobile Club of Southern California   January 2001 - August 2013

Skills
Executive Search, Technical Recruiting, Contract Recruitment, Talent Acquisition, Permanent Placement, Recruiting, Sourcing, Interviews, Employee Relations, Cold Calling, Internet Recruiting, Applicant Tracking..., Staffing Services, College Recruiting, Screening Resumes, Benefits Negotiation, Healthcare Management, Long-term Care, Healthcare, Team Building, Healthcare Industry, Nursing, Leadership, Home Care

Education
University of California, Los Angeles
Social Sciences

Experience
Automobile Club of Southern California   July 2015 - Present
Automobile Club of Southern California   May 2013 - July 2015
School Innovations & Achievement  May 2012 - April 2013
SPB Limousine Services   September 2009 - June 2012
Chase  November 2007 - September 2009
Keyes Automotive Group  August 2007 - October 2007

Skills
Management, Leadership, Analysis, Training, Microsoft Excel, Business Analysis, Property & Casualty..., Team Building, Liability, Consulting, Account Management

Education
University of California, Irvine   2009 — 2011
Bachelor's Degree, Business/Managerial Economics