Automobile Club of Southern California
The Automobile Club of Southern California is the Southern California affiliate of the American Automobile Association federation of motor clubs. Headquarters: Los Angeles, California, United States CEO: John Boyle (1 Aug 2017–) Parent organization: AAA Founded: 1900, Los Angeles, California, United States Subsidiaries: Aaa Texas, Llc, Pleasant Holidays,
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Automobile Club of Southern California Employees
First American Title June 2012 - Present
Automobile Club of Southern California January 2011 - June 2012
United Auto Credit Corp. August 2006 - November 2009
Ford Motor Company March 2002 - August 2006
Ford Motor Credit Company May 1999 - March 2002
FORD CREDIT COMPANY 1997 - 1999
Ford Motor Credit Company 1996 - 1997
Skills
Risk Management, Operational Risk..., Corporate Governance, Due Diligence, SOX, ACL, GCRM, Model Audit Rule, Access Lists, Internal Audit, Sarbanes-Oxley Act, Risk Assessment, Credit, Banking, Internal Controls, Information Security..., Auditing, Analysis, Financial Reporting, Security, Financial Risk, Credit Risk, Process Improvement, Underwriting, Management, Enterprise Risk..., Finance, Insurance, Business Process, Financial Analysis
Education
DeVry University-California 1998 — 2000
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems
University of Santo Tomas 1988 — 1992
Bachelor's degree, Major in Economics, Minor in Business Management
Saint Theresa College 1984 — 1988
HIgh School, General Education
StoneAge Waterblast Tools November 2014 - Present
Automobile Club of Southern California August 2012 - November 2014
Solid State Devices, Inc. November 2007 - August 2012
Solid State Devices, Inc. November 2006 - May 2007
Gustafson Brothers, Inc June 2005 - November 2006
Stitchcraft Interiors April 2004 - June 2005
IMB March 2001 - December 2003
Skills
Process Improvement, Procurement, Contract Management, Supply Chain, Contract Negotiation, Purchasing, Microsoft Excel, Microsoft Office, Windows, PowerPoint, Syspro, Oracle E-Business Suite, SharePoint, Analysis, Project Planning, Senior Profession in..., Problem Solving, Microsoft PowerPoint, Mitchell RepairCenter, Manufacturing, MRP, Vendor Management, Cross-functional Team..., Continuous Improvement, Program Management, Canva, Microsoft Publisher, Android, Project Management, Strategic Sourcing, Change Management, Team Leadership, Negotiation, Business Process..., Supply Chain Management, Professional Mentoring, Pricing Negotiation, Strategic Planning, Social Media, Operational Efficiency, Team Management, Competitive Analysis, ISO 9000, AS9100
Education
Next Level Purchasing 2007 — 2012
Senior Professional in Supply Management, Supply Management
Columbia International University
Masters, Intercultural Studies
Pacific Coast College
Bachelor's Degree
G & G Driving School, LLC December 2013 - Present
Automobile Club of Southern California March 2011 - October 2013
Inland Valley Driving School September 2007 - February 2011
State of California Business, Transportation and Housing Agency April 1985 - July 2007
Skills
Training, Coaching, Call Centers, Instructor-led Training, Employee Training, Team Building, Leadership, Training Delivery, Customer Service, Leadership Development, Public Speaking, Process Improvement, Microsoft Office, Team Leadership, Program Management, Microsoft Excel
Education
Grossmont College
Business/Office Automation/Technology/Data Entry
Mount Miguel High School
Automobile Club of Southern California February 2015 - Present
Merkle September 2014 - February 2015
Lift Fitness Marketing LLC August 2013 - February 2015
Merkle March 2013 - September 2014
y Marketing September 2012 - March 2013
Bailey Lauerman August 2011 - September 2012
Dean & Deluca January 2011 - August 2011
Associated Integrated Marketing May 2008 - December 2010
PlattForm October 2007 - May 2008
Restoration Hardware September 2002 - May 2008
Skills
Blogging, Research, Logo Design, Social Media Marketing, Copywriting, Advertising, Social Media, Marketing Communications, Public Relations, Media Relations, Adobe Creative Suite, Social Networking, Facebook, Event Planning, Corporate Communications, Account Management, Marketing Strategy, Press Releases, Marketing, Integrated Marketing
Education
Full Sail University 2010 — 2011
Masters of Science, Internet Marketing
Wichita State University 2001 — 2006
BA, Communication-Public Relations
Automobile Club of Southern California September 2014 - Present
Cashback Payday Advance September 2013 - March 2014
Stater Bros. Markets July 2008 - September 2013
The Sharper Image June 2007 - July 2008
Costco Wholesale April 2004 - April 2006
Best Buy March 2003 - April 2004
Starbucks October 2002 - March 2003
Skills
Sales, C#, Data Entry, Management, Customer Service, Analysis, Marketing, Social Media, SEO, HTML, Project Management, Access, Web Design, Research, SQL, Microsoft Excel
Education
DeVry University-California 2009 — 2012
bachelor's degree, Information systems
Kaiser Highschool
Wells Fargo July 2012 - Present
Automobile Club of Southern California April 2010 - May 2012
United States Veteran Affairs March 2008 - March 2009
City of Phoenix September 2002 - April 2007
Skills
Customer Service, Fraud, Federal Law Enforcement, Police dispatcher, Home Equity Loans, Refinancings
Education
El Camino College 2011 — 2012
Paralegal Studies
Automobile Club of Southern California October 2011 - Present
Skye Rentals June 2009 - October 2011
HD EXPO July 2008 - May 2009
S.G.S. Wholesale June 2004 - June 2008
blue ocean 2005 - 2007
Wine Industry Contractor July 1997 - June 2004
Education
Foothill College
General Education
Kelley Blue Book May 2011 - Present
Kelley Blue Book January 2008 - May 2011
Automobile Club of Southern California October 2006 - December 2007
Skills
Customer Satisfaction, Consumer Relations, Consumer Affairs, Team Leadership, Problem Solving, Microsoft Excel, Microsoft Office, Salesforce.com, Call Centers, Multi Tasking, Outlook, Time Management, Leadership, Troubleshooting, Customer Service, Data Entry, Account Management, Team Building, Sales Operations, Process Improvement, Customer Retention
Education
Saddleback College 2005 — 2007
Cosmetology/Cosmetologist, General
Fullerton College 2000 — 2001
Magnolia High School 1996 — 2000
High School Diploma
City of Los Angeles March 2015 - Present
City of Los Angeles February 2008 - Present
City of Los Angeles June 2006 - February 2008
Automobile Club of Southern California March 2005 - June 2006
Skills
Data Entry, Administrative..., Filing, Outlook, Case Managment, Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, Office Management, Government, Payroll, Case Management, Public Speaking, Community Outreach, Research, Nonprofits, Fundraising, Event Planning
Education
El Camino College 1995 — 1996
AA, Nursing/General Studies
Santa Monica College
Registered Nursing/Registered Nurse
Retired September 2014 - Present
Automobile Club of Southern California July 2012 - September 2014
Automobile Club of Southern California January 1993 - January 2006
Union Bank January 1986 - January 1993
GEMCO (Lucky Retail Stores) January 1984 - January 1986
Carter Hawley Hale Retail Stores January 1981 - January 1984
Skills
Insurance, Production Support, Stored Procedures, Application Development, Visual Basic, Microsoft SQL Server, COBOL, PL/1, Microsoft Excel, Access, Requirements Analysis, VSAM, SQL, CICS, Software Development, VB.NET, DB2, IMS DB/DC
Education
Grossmont College 1971 — 1973
A.S, Data Processing
NexGuard Labs August 2014 - Present
Technicolor January 2012 - August 2014
Technicolor February 2007 - August 2014
Automobile Club of Southern California April 2004 - February 2007
Automobile Club of Southern California October 2003 - April 2004
Skills
Post Production, Television, HD Video, Dvd, Video, Digital Video, Digital Media, Film, Film Production, Digital Asset Management, Entertainment, Final Cut Pro, Video Editing, Video Production, Blu-ray, VOD, Sound, FileMaker, Streaming Media, Audio, Linux scripting, Networks and Systems..., Access Control, System Monitoring, Scenarist BD/SD, BluPrint, 3D, Multimedia, Production Managment, Training, Linux, Production Management
Education
DeVry University
Bachelor of Science, Computer Information Systems
Automobile Club of Southern California March 2013 - Present
Automobile Club of Southern California June 2007 - March 2013
The Picture People August 2006 - May 2007
FedEx November 2004 - August 2006
Skills
American Sign Language, Mac, PC, IRAS, CAD, Microsoft Office, Microsoft Word, Microsoft Excel, Photography, Customer Service, Editing, Management, Public Speaking
Education
San Diego State University-California State University 2006 — 2007
Speech Pathology
Grossmont College
Automobile Club of Southern California June 2015 - Present
White House Black Market June 2014 - September 2014
Fairbanks Ranch Country Club April 2014 - August 2014
Level Entertainment Group June 2013 - August 2013
Verizon Wireless Amphitheatre June 2013 - August 2013
University of San Diego September 2011 - May 2013
Hollister Co. May 2009 - May 2010
Skills
Social Networking, Communication, Event Planning, Social Media, Social Media Marketing, Public Speaking, Spanish, Marketing, Microsoft Office, Microsoft Excel, Customer Service, Teamwork, PowerPoint, Sales, Journalism, iMovie, Microsoft Word
Education
Hong Kong Baptist University 2015 — 2015
Bachelor's Degree, International and Intercultural Communication
University of San Diego 2011 — 2015
Bachelor's Degree, Communication Studies
University College Cork 2013 — 2013
Bachelor's Degree
Automobile Club of Southern California August 2013 - Present
Coach December 2012 - July 2013
Georgia Tech Ireland July 2011 - May 2012
Dunnes Stores Textile Buying Office December 2006 - May 2011
Pepe Jeans June 2006 - December 2006
Skills
Fashion, Excel, PowerPoint, Customer Service, Administration, Merchandising, Forecasting, Telephone Skills, German, Microsoft Office, Italian, Data Warehousing, Word, Retail, Outlook, Buying, Advertising, Translation, Financial Accounting, Microsoft Word, Microsoft Excel
Education
Dublin Institute of Technology 2002 — 2006
Bachelor of Arts (B.A.), International Business & Languages; German & Italian, 2.2
Fachhochschule Kufstein, Austria 2004 — 2005
International Business & Languages
Our Ladys Bower 1996 — 2002
Leaving Certificate (high school diploma), English, Gaelic, Math, German, Modern History, Geography
American Specialty Health March 2015 - Present
American Specialty Health July 2011 - April 2015
Automobile Club of Southern California March 2005 - March 2010
Skills
Customer Service, Team Building, Training, Outlook, Process Improvement, Call Centers, Customer Satisfaction, Data Entry, Coaching, Insurance, Customer Retention, Account Management, Customer Experience, Time Management, Microsoft Excel
Education
Grossmont College
Associate of Arts (AA)
Santa Rosa Junior College
Legacy Air, Inc. November 2013 - Present
Automobile Club of Southern California April 2011 - October 2013
Low Income Investment Fund June 2005 - January 2009
Skills
Banking, Underwriting, Loans, Real Estate, Financial Analysis, Analysis, Customer Service
Education
Cypress College 1998 — 2000
Business Administration
GK Software USA, Inc. August 2014 - Present
Automobile Club of Southern California February 2014 - July 2014
99 Cents Only Stores February 2013 - October 2013
99 Cents Only Stores June 2009 - February 2013
99¢ Only Stores January 2008 - May 2009
The Irvine Company (Contract) February 2007 - January 2008
Hot Topic, Inc. November 2003 - January 2007
Triad Financial Corporation June 2001 - October 2003
Integrated Information Systems April 2000 - June 2001
Skills
Vendor Management, Business Analysis, Business Process, Project Management, Software Documentation, CRM, Management, Retail, Team Building, Business Development, Project Planning, Analysis, Integration, Quality Assurance, Project Portfolio..., Access, Risk Management, E-commerce, Leadership, Program Management, Budgets, Staff Development, Staff Management, Multi-channel Retail, Corporate Finance, SDLC, Business Intelligence, Visio, Change Management, Training, SAP, Process Improvement
Education
Fullerton College
Business/Commerce, General
Santiago Canyon College
Accounting
PayneWest Insurance April 2010 - Present
Automobile Club of Southern California 2005 - March 2010
Gillespie Insurance Services 1996 - 2005
Boardwalk Funding 1988 - 1989
Skills
Sales, Health Insurance, Property & Casualty..., Umbrella Insurance, Customer Service
Education
Crafton Hills College
Business
Live Nation Entertainment August 2015 - Present
CKE Restaurants, Inc. November 2013 - August 2015
Automobile Club of Southern California January 2006 - March 2013
HR Solutions and Spherion Staffing March 2004 - May 2006
Long Beach Job Corps (I.C.I. Enterprises) October 2002 - March 2004
Skills
Coaching, Team Building, Employee Engagement, Resume Writing, Job Descriptions, Strategic Planning, Employer Branding, Mentoring, Event Planning, HR Policies, Team Leadership, HR Consulting, Public Speaking, Employment Law, Email Marketing, Recruitment Advertising, Event Management, Social Networking, Job Analysis, Personal Development, Editing, Social Media, Interviewing, Job Evaluation, Attention To Detail, Creative Writing, Event Marketing, Corporate Events, Employee Relations, Facebook, Job Search, Problem Solving, Public Relations, Business Management, Critical Thinking, Customer Relations, Special Events, Fundraising, Publicity, Vendor Relations, Training & Development, Vendor Management, Budget Management, Volunteer Coordination, Youth Development, Cultural Awareness, Personnel, Performance Management, Executive Search, Microsoft Office
Education
Fullerton College
Rio Hondo College
A.S., Business Management
South Gate High School
State Farm Insurance July 2011 - Present
Automobile Club of Southern California September 2005 - July 2011
Enterprise Rent-A-Car June 2002 - September 2005
Skills
Sales Management, Sales, Communication Skills, Marketing, Team Leadership, Customer Service, Management, Investments, Customer Satisfaction, Banking, Customer Retention, Insurance, Leadership, Sales Presentations, Cold Calling
Education
DeVry University-California 2000 — 2003
Bachelor's degree, Telecommunications Management
Davis Farr LLP June 2015 - Present
Mayer Hoffman McCann P.C. July 2013 - June 2015
Automobile Club of Southern California June 2012 - July 2013
HBLA CPA's Inc. February 2012 - April 2012
Fitness 19 February 2011 - February 2012
Skills
Networking, Healthcare, Business Development, Recruiting, Accounting, Tax Preparation, Customer Service, Management, Nonprofits, Microsoft Office, Sales, Leadership, Human Resources
Education
Brandman University, Part of the Chapman University System 2013 — 2015
Master of Business Administration (MBA), Human Resources
Concordia University Irvine 2011 — 2013
B.A, Business Administration and Accounting
Saddleback College 2009 — 2011
Associate of Arts, Business Administration
Parker and Lynch August 2014 - Present
Various Non Profit organizations January 2014 - Present
American Cancer Society February 2014 - May 2014
Bank of America March 2010 - January 2014
Parker and Lynch 2014 - 2014
University of Phoenix August 2009 - February 2010
Automobile Club of Southern California June 2003 - July 2009
Skills
Sales Growth, Training Programs, Marketing Communications, Marketing Research, Research Projects, Presentations, Sales Messaging, Advertising, Marketing, Recruiting, Marketing Strategy, Fundraising, Social Media, Customer Service
Education
University of Phoenix 2007 — 2013
Bachelor of Science (B.S.), Marketing
College of the Canyons 2003 — 2004
Currently Unemployed November 2010 - Present
NBC News 1994 - 2010
Automobile Club of Southern California June 1994 - January 1996
Roadway Express June 1988 - June 1994
Skills
Computer Hardware, Computer Repair, Electronics, Hydraulics, Pneumatics, Basic Mechanical Repair, Shipping Systems
Education
UEI College 2011 — 2012
Trade School Certificate, Computer Technology/Computer Systems Technology, 4.0
Columbia College 1995 — 1996
No, Princples of Broadcast Engineering, 4.0
US Navy 1975 — 1981
Tech Certificate, Advanced Electronics
Logansport High School 1973 — 1974
Graduated, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
American Chamber of Commerce Trinidad & Tobago Trinidad & Tobago, West Indies April 2012 - June 2012
University of Washington Tacoma December 2010 - April 2012
Automobile Club of Southern California September 2006 - November 2007
MedImpact September 2003 - October 2004
Skills
Research, Spanish, Information Security, Enterprise Architecture, Microsoft Office, International Relations, Intercultural..., Capacity Building, Intrusion Detection, SQLite, Nessus Vulnerability..., Metasploit, Wireshark, TrueCrypt, Kali Linux, Seamanship, Sales, Customer Service, Public Speaking
Education
University of Denver 2013 — 2016
Masters of Science, Informations Systems Security, 3.8
University of Denver 2013 — 2016
Graduate Certificate, Software Design & Programming
University of Washington 2010 — 2012
Bachelors of Arts, Interdisciplinary Arts & Sciences; Global Studies w/ double minor in Economics and Law & Policy, 3.1
Grossmont College 2008 — 2010
Associate's degree, Transfer Studies
Fresenius Medical Care July 2012 - Present
Automobile Club of Southern California December 2010 - October 2011
Esperanza Productions LLC March 2008 - December 2010
Time Warner Book Group February 1995 - July 2007
Barnes & Noble January 1994 - February 1995
Alan J Pakula Productions May 1991 - January 1994
Skills
Production, Publishing, Creative Development, Production Management, Film Production, Outstanding Customer..., Data Entry, Database Management, Administrative Support, Outlook, Excel, PowerPoint, Administration, Screenwriting, Scanners, Word, Books, Microsoft Office, Customer Service, PeopleSoft, Research, Administrative..., Human Resources, Microsoft Excel, Analysis, Administrative..., Editing, Production Managment, Management, Talent Acquisition, Photography, Microsoft Word
Education
Cornell University 2012 — 2015
Master's Certificate in Human Resources Management, Business Administration and Management, General
Rutgers University-New Brunswick 1987 — 1991
BA, Film, English
Automobile Club of Southern California December 2013 - Present
Angelessence Heavenly Chocolates & Custom Designs January 2005 - Present
Rx: Salsa! ...The Cure November 1999 - Present
SLB & Associates Design Consultants April 1987 - Present
Lake Lanier Islands Resort 2012 - 2012
Skills
Corporate Events, Event Planning, Event Management, Weddings, Social Networking, Management, Social Media, Customer Service, Social Media Marketing, Wedding Planning
Education
Howard University
BFA, Art & Design
Howard University
Bachelor's degree
SJA Inc. January 1987 - Present
shoal water Cove Gallery March 2001 - September 2010
Automobile Club of Southern California March 1985 - June 1990
Skills
PowerPoint, Excel, Teaching, Marketing Strategy, Microsoft Excel, Advertising, Marketing, New Business Development, Public Speaking, Social Networking, Team Building, Public Relations, Account Management, Strategic Planning, Negotiation, Sales, Management, Business Planning, Marketing Communications, Sales Management, Project Management, Coaching, Team Leadership, Entrepreneurship, Vendor Management, Program Management, Market Research, Operations Management, Project Planning, Nonprofits, Selling, Online Marketing, Social Media Marketing, Time Management, Employee Relations, Teamwork, Recruiting, Supervisory Skills, Customer Satisfaction, Small Business, Community Outreach, Contract Management, Online Advertising, Training, Fundraising, Contract Negotiation
Education
El Camino College 1971 — 1973
N/A, Interior Design
Tulare Union High School 1968 — 1971
Undergraduate, University Prep
Automobile Club of Southern California March 2015 - Present
San Diego Zoo Global March 2009 - February 2015
San Diego Zoo Global February 2014 - July 2014
San Diego Zoo Global October 2012 - March 2013
San Diego Zoo Global January 2010 - July 2010
Automobile Club of Southern California March 1999 - November 2007
Skills
Effective manager of..., Type (80-100 WPM), 10 KEY, certified in..., Cashier utilities, Management, Office Administration, Time Management, Marketing, Leadership, Customer Service, Analysis, Sales, Microsoft Word, PowerPoint, Customer Satisfaction, Microsoft Excel, Microsoft Office, Administration, Teamwork
Education
Coastline Community College 2008 — 2013
Associate of Arts (A.A.), Human Resources Management and Services
Coastline Community College 2008 — 2013
Associate of Science (A.S.), Business Administration and Management, General
Helix Charter High School 1993 — 1997
High School Diploma
Automobile Club of Southern California September 2012 - Present
Wells Fargo September 2011 - August 2012
Chase Manhattan Corporation August 2010 - April 2012
Carmel Valley Bakery Cafe June 2009 - July 2010
Enterprise Rent-A-Car November 2007 - December 2008
Skills
Sales, Marketing
Education
Cornell University 2009 — 2009
Hotel Administration, Foodservice Management, Human Resources
University of California, Irvine 2002 — 2006
Bachelor of Arts, Political Science, Philosophy, Linguistics
Automobile Club of Southern California September 2014 - Present
Automobile Club of Southern California September 2012 - September 2014
Automobile Club of Southern California June 2004 - August 2012
Automobile Club of Southern California June 1998 - June 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Logistics, Asset Managment, System Administration, Time Management, Outlook, Customer Service, Problem Solving, Expenses, Leadership, Training, Quality Assurance, Team Leadership, Program Management, Customer Satisfaction, Analysis, Call Centers, Process Improvement, Asset Management, Software Documentation, Troubleshooting, Budgets, Team Building, Operations Management, Policy, Change Management, Project Management, Project Planning, MS Project, Strategic Planning, Management, Business Analysis, Supervisory Skills, Vendor Management
Education
DeVry University, Pomona 2009 — 2012
Bachelor of Science (B.S.), Business Management
Glendale Community College 1992 — 1993
Accounting and Related Services
Aflac May 2013 - Present
Combined Insurance United States 2015 - 2015
Combined Insurance United States 2015 - 2015
Bankers Life and Casualty July 2012 - May 2013
Automobile Club of Southern California January 2007 - April 2012
AT&T October 1986 - December 2006
Skills
Insurance, Call Center, Customer Service, Sales, Travel Management, Leisure Travel, Travel Planning, Account Management, Cruises, Sales Management, Cold Calling, Outlook, Microsoft Office, Microsoft Excel, Marketing, Call Centers, Disability Insurance, Life Insurance
Education
Fullerton College 1973 — 1975
Transfer, Pre-Dentistry Studies
Automobile Club of Southern California September 2014 - Present
Automobile Club of Southern California January 2013 - September 2014
Yamaha Motor Corporation, USA April 2008 - September 2012
Yamaha Motor Corporation, USA January 2006 - April 2008
Yamaha Motor Corporation, USA September 2001 - January 2006
Skills
Business Intelligence, Strategic Planning, Process Improvement, International Project..., Business Strategy, Business Analysis, Financial Modeling, Balanced Scorecard, Data Analysis, SQL, Predictive Modeling, Customer Segmentation..., Decision Support, Six Sigma, Lean Sigma, Risk Analysis, CRM, Value Based Management, Critical Chain Project..., Earned Value Management, Visual Basic, SPSS, Crystal Ball, Management, Business Process, Forecasting, Strategy, Analytics, Budgets, Market Analysis, Integration, Supply Chain, Logistics, Pricing, Segmentation, Business Process..., Competitive Analysis, Business Planning, Supply Chain Management, Business Objects, Operations Management, Strategic Financial..., Market Research, Continuous Improvement, Change Management, R, Tableau, Analysis, Program Management, Sales Management
Education
University of California, Irvine 2011 — 2013
MBA, Strategy, International Business
Georgia Institute of Technology 1997 — 2001
Bachelor's, Industrial Engineering
Lynwood Unified School District February 2012 - Present
HiSidity Entertainment April 2010 - Present
Healthy People Co July 2011 - July 2012
Molina Healthcare February 2010 - February 2011
Automobile Club of Southern California March 2006 - January 2009
Skills
Customer Service, Lifestyle, Healthcare, Supplements, Process Improvement, Leadership, Public Speaking, Project Management, Community Outreach, Team Building, Training, Networking, Strategic Planning, Time Management, Policy, Project Planning, Microsoft Office, Program Management, Coaching, Leadership Development, Management, Staff Development
Education
Grambling State University 1994 — 2000
BS, Biology
Maine Escape Games March 2015 - Present
TMW Systems March 2013 - March 2015
Mason Associates, Inc. April 2007 - March 2013
Automobile Club of Southern California June 2005 - April 2007
AAA Northern New England August 1997 - June 2005
AAA Northern New England June 1996 - August 1997
AAA Northern New England May 1993 - June 1996
AAA Northern New England November 1992 - May 1993
GTE Products Corporation October 1988 - November 1992
Skills
AS400, SQL, SDLC, Application Development, Business Analysis, Software Project..., Requirements Analysis, Integration, IT Management, Databases, Testing, Process Improvement, Software Development, IBM iSeries, Microsoft SQL Server, Troubleshooting, Software Documentation
Education
Husson University 1998 — 2001
Bachelors Degree, Business Administration
Andover College 1986 — 1988
Associates Degree, Computer Science
Automobile Club of Southern California April 2001 - Present
Automobile Club of Southern California March 2003 - July 2010
Automobile Club of Southern California April 2001 - March 2003
IAMC August 2000 - April 2001
Sares Regis Group, Inc October 1992 - August 2000
Education
Northeastern University 2007 — 2009
Master's
Concordia University Irvine 2003 — 2005
Bachelor of Arts
Orange Coast College 1987 — 1989
Associate of Arts
Your Family Finder Genealogy Services December 2009 - Present
Tek Systems June 2007 - October 2007
Atomic Curve August 2006 - July 2007
Automobile Club of Southern California June 2000 - August 2006
AAA Southern California 2000 - 2006
AAA 2000 - 2006
ADP November 1998 - June 2000
Seattle Specialty Insurance Services March 1997 - November 1998
Other January 1984 - March 1996
Colonial Insurance 1990 - 1996
Skills
Technical Leadership, Visio, Quality Center, WebEx, COBOL, Business Analysis, Quality Assurance, Software Documentation, SDLC
Education
Riverside City College 1980 — 1982
Information Technology
Golden West College 1972 — 1974
General Requirements
LAVA Partners March 2013 - January 2014
Automobile Club of Southern California March 2003 - December 2012
Lowe's Home Improvement March 2000 - March 2003
Skills
Sales, Marketing, Home Inspections, Exceptional People..., Retail, Pricing Strategy, Packaging
Education
Cypress College 2001 — 2004
Professional Marketing Certificate, Business Administration, Management and Operations
Kaiser Permanente January 2009 - Present
Automobile Club of Southern California January 2008 - November 2008
New York Life January 2006 - August 2007
Corona-Norco Unified School District January 2002 - January 2006
Corona-Norco Unified School District August 1999 - December 2001
Skills
Call Centers, Genesys InfoMart, Genesys IVR, SQL, Alteryx, Analytics, Data Analysis, Databases, Business Analysis, Forecasting, Software Documentation, Business Process..., Requirements Analysis, Reporting & Analysis, Statistics, Ad Hoc Reporting, Six Sigma, Visio, Documentation, Data Reporting, Gap Analysis, KPI Dashboards, Customer Experience, Management Consulting, Internal Consulting, Business Reporting, Performance Reporting, Excel Pivot, Categorical Data..., Statistical Graphics, Health Insurance, Health Care Reform, Statistical Data..., Healthcare, Affordable Care Act, R, Business Intelligence, Analysis, Business Process, Toad Data Point, Lead Generation, Sales, Life & Health Insurance..., Medicare
Education
University of Phoenix 2001 — 2004
Master of Business Administration (MBA), E-Commerce/Electronic Commerce
Embry-Riddle Aeronautical University 1995 — 1998
BS, Aviation Business Administration
Automobile Club of Southern California November 2013 - Present
Advise Financial July 2008 - Present
Merrill Lynch June 2005 - October 2007
Mission Shores Financial Management Services. LLC January 1996 - May 2002
UBS (Formerly PaineWebber) January 1990 - December 1996
Morgan Stanley Wealth Management (Formerly EF Hutton) May 1981 - December 1990
Coopers & Lybrand September 1976 - June 1980
Skills
Financial Planning, Financial Analysis, Team Management, Fiscal Management, Forecasting, Negotiation, Accounting, Financial Management, Strategic Financial..., Fiscal Policy, Credit, Managerial Finance, Microsoft Excel, Auditing, New Business Development, Estate Planning, Fixed Annuities, Contract Negotiation, Securities, Finance, Business Planning, Start-ups, Marketing, Investments, Asset Management, Small Business, Banking, Leadership, Equities, Portfolio Management, Mortgage Lending, Due Diligence, Insurance, Budgets, Retirement, Wealth Management, Hedge Funds, Business Development, Tax, IRAs, Strategy, Process Improvement, Strategic Planning, Mutual Funds, Investment Advisory, Retirement Planning, Asset Allocation, Financial Modeling, Entrepreneurship, Series 7
Education
Eastern Michigan University 1972 — 1976
Bachelor of Business Administration, Accounting
Warren Woods High School 1969 — 1972
City of Fontana May 2007 - Present
Las Vegas Metropolitan Police Department May 2006 - May 2007
City of West Covina May 2002 - May 2006
Automobile Club of Southern California March 1998 - March 2001
Disneyland Resort May 1997 - September 1999
Skills
Public Safety, Police, Enforcement, Emergency Management, Criminal Investigations, Government, Private Investigations, Policy, Crisis Management, Cpr Certified, First Aid, Investigation, Local Government, Supervisory Skills, Public Speaking, NIMS, Community Outreach, Criminal Justice, Police Administration, Training, Emergency Services, NCIC, Emergency Medical..., Crime Analysis, Computer Aided Dispatch
Education
Riverside Community College 2003 — 2013
Critical Incident Response/Special Police Operations
Everest College-Ontario Metro 2002 — 2003
AS, Criminal Justice/Law Enforcement Administration
Mekorma December 2008 - January 2009
Automobile Club of Southern California February 2008 - May 2008
Education Testing Services October 2007 - December 2007
The Walt Disney Company August 2006 - March 2007
Warner Bros. April 2006 - June 2006
Washington Mutual September 2005 - January 2006
Continental DataGraphics 1985 - 2003
Skills
Agile Methodologies, Business Analysis, CRM, Databases, Integration, Microsoft Excel, Oracle, Quality Assurance, Regression Testing, Requirements Analysis, SDLC, Scrum, Software Development, Software Quality..., Team Leadership, Testing, Training, Troubleshooting, XML
Education
East Los Angeles College 2011 — 2011
Certificate, EHR
Kaplan University 2004 — 2004
Certificate, Introduction to Computer Programming Languages
University of California, Los Angeles 1975 — 1981
Bachelor of Science, Math/Computer Science
Cisco Systems October 2012 - Present
San Francisco 49ers July 2011 - July 2012
San Jose State University August 2010 - June 2011
UCLA August 2009 - August 2010
Los Angeles Sparks January 2009 - July 2009
Automobile Club of Southern California April 2006 - December 2008
Wells Fargo February 2005 - April 2006
Goodrich Marketing and Consulting June 2003 - February 2005
Skills
Sports, Press Releases, Media Relations, Social Media, Public Relations, Publicity, Sports Management, Event Management, Marketing, Strategic Planning, Communication, Marketing Strategy, Blogging, Email Marketing, Social Media Marketing, Advertising
Education
Colorado State University
BA
University of San Francisco
MA
Los Angeles County Metropolitan Transit Authority January 2013 - Present
Long Beach Press-Telegram/Media News Group November 2008 - June 2010
Action Property Management May 2007 - February 2008
Automobile Club of Southern California January 2001 - January 2002
Mc Donalds September 1997 - February 2000
Skills
Personal Care, Communication Skills, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Customer Service, English, General Office Skills, Call Center, Appointment Scheduling, Email, Access
Education
El Camino College 2011 — 2013
Sociology
Regional Occupational Program 2000 — 2001
Certification, Medical/Clinical Assistant, 4.0
Long Beach Polytechnic High 1997 — 1999
Diploma
AAA Western and Central New York April 2008 - Present
AAA Insurance 2003 - Present
AAA Western and Central New York 2008 - 2011
Automobile Club of Southern California July 2003 - April 2008
Macy's West 1999 - 2003
Culver Careers 1996 - 1999
Skills
Insurance
Education
El Camino College 1990 — 1995
Finance/Accounting
Berkley
Randstad USA February 2015 - April 2015
T-Mobile April 2014 - January 2015
GC Services August 2013 - February 2014
Automobile Club of Southern California November 2012 - May 2013
Reach Our Community Kids April 2012 - October 2012
YMCA April 2011 - September 2011
Thousand Pines Christian Camp May 2010 - August 2010
Skills
Team Building, Customer Service, Leadership, Community Outreach, Management, Program Management, Swimming, Team Leadership, Sales, Community Service, Teaching, Public Speaking, Community Development, Children's Books, Experience Working with..., Mentoring, Problem Solving, Event Planning, Water Polo, Child Development, Microsoft Office, PowerPoint, Microsoft Word, Social Media
Education
Fullerton College 2008 — 2010
Sociology
Hillsborough Community College
Computer and Information Sciences and Support Services
Fullerton High
Triton Container 2006 - Present
Triton Container 2002 - 2006
Triton Container 1998 - 2002
Triton Container 1996 - 1998
Automobile Club of Southern California 1989 - 1995
Skills
Consolidated Financial..., General Ledger, Financial Reporting, International..., Account Reconciliation, Variance Analysis, Period End Closing, Intercompany, Journal Entries, Foreign Currency, Process Improvement, System Conversion, Hyperion Reports, Lawson General Ledger, Train Staff
Education
Golden Gate University
Master of Business Administration (MBA), Accounting
Pomona College
Bachelor of Arts (BA), History
Qualcomm October 2014 - Present
LYNX INNOVATION INC. May 2014 - August 2014
LYNX INNOVATION INC. June 2013 - April 2014
VERIFY INC. October 2012 - March 2013
Dr. Tattoff August 2011 - September 2012
Automobile Club of Southern California March 2010 - August 2011
Image Display Group, Inc. April 2011 - May 2011
UWEC Foundation March 2006 - December 2009
Nordstrom June 2009 - July 2009
APEX Outsourcing, Inc May 2008 - August 2008
Skills
Customer Service, Marketing, PowerPoint, Sales, Advertising, Microsoft Office, Marketing Communications, Microsoft Excel, Outlook, Microsoft Word, Leadership, Business Communications, Fundraising, Social Media, Recruiting, Facebook, Management, Time Management
Education
University of Wisconsin-Eau Claire 2005 — 2009
BBA, Marketing
North Orange County College District 2012 — 2013
Certificate, Project Management
Golden West College 2011 — 2012
Associate's degree, Digital Communication and Media/Multimedia
Fullerton Union High School 2001 — 2005
High School
JetBlue Airways August 2010 - Present
JetBlue Airways September 2008 - Present
JetBlue Airways April 2008 - Present
Secured Funding December 2004 - May 2005
Automobile Club of Southern California August 2003 - December 2004
Skills
Typing, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, PowerPoint, Digital Photography, Photoshop, Sabre, Forklift Operator, Multi Tasking, Phone Skills, Phone Etiquette, Multi-line Phone, Dispatching, Airports, Airlines, Flights, Aircraft, Commercial Aviation, Customer Service, Aviation, Flight Safety, Time Management, Aircraft Maintenance, Human Factors
Education
Cypress College 2007 — 2008
General Studies
Orange Coast College 2001 — 2003
General Studies
Automobile Club of Southern California January 2013 - Present
Adaptive Technologies Group September 2012 - January 2013
Clegg Promo 2012 - 2012
Glen Products, Inc 2011 - 2012
NetProvision 2010 - 2011
Allied Medical Imaging, Inc 2009 - 2010
ESP Computer Services 2006 - 2009
Caravan Rug Corporation 2005 - 2006
Skills
Typing speed of approx..., Microsoft Office (Word,..., Familiar with Microsoft..., Familiar with CRM..., Experienced in..., Experienced with MAS..., Collections Experience, Superb Telephone Skills, Experience in Filing..., Advertisement..., Human Resources..., Experience in Purchase..., Legal Document..., Experience in Managing..., Customer Service Skills..., Experienced in Quality..., Experience in..., Experienced with..., Experienced in the..., Microsoft Excel, Customer Service, Human Resources, Microsoft Office, Microsoft Word, PowerPoint
Education
Mount Saint Mary's University 2015 — 2018
MS Counseling Psychology (MFT Path), Counseling Psychology
California State University-Dominguez Hills 2011 — 2014
Bachelor of Arts (B.A.), Psychology
Coastline Community College 2008 — 2010
Associate of Arts (A.A.), Psychology
St. John Neumann Catholic Church July 2003 - Present
Automobile Club of Southern California April 2013 - October 2013
Pak West August 2012 - February 2013
eCosway.com Sdn Bhd May 2012 - July 2012
Excel packaging March 2012 - April 2012
Kimco Staffing July 2011 - September 2011
Concordia University, Irvine January 2011 - May 2011
Concordia Courier - Concordia University January 2011 - May 2011
Irvine Valley College January 2008 - May 2009
Skills
PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Typing proficiency of..., Microsoft Outlook, Skype, Outlook, Customer Service, Facebook, Data Entry, Time Management, Teamwork, Photoshop, Sales, Event Planning, Interviews
Education
Concordia University Irvine 2009 — 2011
B.A, Communication
Irvine Valley College 2006 — 2009
A.A., Communication, Fine and Performing Arts
Woodbridge High School 2002 — 2006
High School
Financial Resources Group March 2015 - Present
Automobile Club of Southern California November 2012 - 2015
California Insurance Finder May 2011 - November 2012
Get U Insured January 2006 - May 2011
Karma Day Spa November 2005 - January 2006
Athena Day Spa February 2003 - January 2006
Diane's Beachwear April 2001 - January 2003
$3 Tan March 2001 - March 2002
Skills
Insurance, Health Insurance, Employee Benefits, Small Business, Sales, Life Insurance, Fixed Annuities, Strategic Planning, Customer Service, Medicare, Healthcare, Long Term Care Insurance, Whole Life, Marketing, Team Building, Term Life Insurance, Universal Life
Education
Kaplan University 2006 — 2006
CA Licensed Agent, Life and Health Insurance
Orange Coast College 2003 — 2004
Marine Biology/Psych
Golden West College 2002 — 2003
Marine Biology/Psych
Paul Mitchell the School-Costa Mesa 2002 — 2002
Esthetics
Woodrow Wilson High School 1998 — 2002
Automobile Club of Southern California February 2003 - Present
California Army National Gaurd November 2007 - October 2014
United States Army Reserve September 1989 - June 2007
Hertz Rent A Car February 1993 - February 2003
United States Army April 1984 - September 1989
The Church of Jesus Christ of Latter-day Saints - South Dakota Rapid City Mission February 1982 - August 1983
Skills
Microsoft Excel, Sales, Process Improvement, Management, Microsoft Word, Research, Leadership, Training, English
Education
Golden West College 1993 — 2015
General Studies
Pacific Travel School 1992 — 1993
Travel Service Diploma, Tourism and Travel Services Marketing Operations
California Southern University
Bachelor of Business Administration (B.B.A.), International Marketing
Automobile Club of Southern California May 2015 - Present
Automobile Club of Southern California August 2014 - Present
Automobile Club of Southern California September 2012 - July 2014
Automobile Club of Southern California April 2010 - August 2012
Westcal Mortgage January 2009 - December 2009
TownPark January 2009 - October 2009
TownPark January 2008 - December 2008
TownPark July 2007 - December 2007
Self Employed September 2005 - June 2007
Skills
Social Media, Management, Marketing, Research, Marketing Strategy, Event Planning, Public Relations, Social Media Marketing, Photoshop, New Business Development, Business Strategy, Editing, Online Marketing, Process Improvement, Event Management, Customer Service, Microsoft Excel, Insurance, Team Building, Marketing Communications, Customer Satisfaction
Education
Fullerton College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), General Studies
Automobile Club of Southern California August 2006 - Present
Gateway, Inc. July 2004 - August 2006
Safeway Inc. 1996 - 2004
Pulte Home Corporation 1991 - 1996
First Heights Bank, fsb 1989 - 1991
Pulte Mortgage (formerly ICM Mortgage) 1984 - 1989
Skills
Employee Benefits, Management, Onboarding, Leadership, Performance Management, Employee Relations, Benefits Administration, Payroll, Insurance, Process Improvement, Deferred Compensation
Education
Colorado State University 1980 — 1981
BS, Business
St. Norbert College 1978 — 1980
Dell August 2012 - Present
Dell Inc. September 2007 - August 2012
Automobile Club of Southern California 1999 - 2007
The Irvine Company 1997 - 1999
Allergan Pharmaceuticals 1995 - 1997
Skills
Project Management, Management, Partner Management, Account Management, Vendor Management, Enterprise Storage, Data Center, Enterprise Software, Security, Business Development, Cloud Computing, Integration, CRM, Disaster Recovery, Cross-functional Team..., Enterprise Architecture, SDLC, Telecommunications, Change Management, Strategy, Program Management, Pre-sales, Service Delivery, ITIL, Troubleshooting, PMP, System Deployment, IT Service Management, Process Improvement, MS Project, IT Strategy, Professional Services, IT Management, Outsourcing, Project Portfolio..., Resource Management, Managed Services, PMO
Education
Colorado Technical University 2006 — 2008
Master of Science, Information Technology Project Management
Colorado Technical University 2003 — 2006
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, Cum Laude
Lone Star College System 1987 — 2001
General Studies
Conroe High School 1983 — 1987
Diploma, General Studies
Salus Telehealth April 2015 - Present
Georgia Partnership for TeleHealth October 2014 - March 2015
AAA Auto Club South June 2009 - January 2014
Automobile Club of Southern California December 2004 - June 2009
Skills
Management, Project Management, Leadership, Program Management, Business Development, Team Leadership, Change Management
Education
The University of Tennessee at Chattanooga 1976 — 1980
Bachelor of Science (B.S.), Special Education and Teaching
East Tennessee State University 1975 — 1976
State Water Resources Control Board July 2014 - Present
Automobile Club of Southern California May 2009 - May 2012
Verizon February 2004 - February 2008
Skills
Environmental Policy, Customer Service, Office Administration, Records Management, OSHA, Environmental Law, Environmental Geology
Education
Vermont Law School 2015 — 2017
Master’s Degree, Master in Law Environmental Policy, 1st year
Columbia Southern University 2011 — 2013
Bachelor of Science (B.S.), Environmental Science
CSULB 2000 — 2003
Associate’s Degree, Geology/Earth Science, General
GEICO March 2014 - Present
State Farm August 2013 - March 2014
Liberty Mutual Insurance June 2010 - November 2012
Automobile Club of Southern California January 2005 - June 2008
Skills
Insurance, Property, Customer Service, Liability, Claim, Claims Management, Property Damage, Umbrella Insurance, Casualty Insurance, Customer Satisfaction
Education
Grand Canyon University 2009 — 2010
Bachelor's degree
Tyler Technologies September 2015 - Present
Automobile Club of Southern California 2014 - September 2015
Automobile Club of Southern California 2013 - 2014
Automobile Club of Southern California 2011 - 2013
AAA Northern New England 2008 - 2011
AAA Northern New England 2005 - 2008
AAA Northern New England 2000 - 2005
AAA Northern New England 1999 - 2000
Skills
Insurance, Hiring, Employee Relations, Sales, Recruiting, Customer Service, Training, Leadership Development, Customer Satisfaction, Vendor Management, Leadership, Interviews, Coaching, Budgets, Human Resources, Management, Process Improvement, Team Building
Education
Connecticut College
Bachelor of Arts (BA), Political Science and Government
Automobile Club of Southern California October 2003 - Present
Education
Mount Saint Mary's University 1998 — 2003
Bachelor's degree, Fine/Studio Arts, General
Colorado Technical University
Master’s Degree, Computer and Information Systems Security/Information Assurance
Idaho State University August 2012 - Present
Automobile Club of Southern California May 2008 - January 2011
Automobile Club of Southern California October 2004 - May 2008
PDQ Careers Temporary Staffing Agency April 2002 - October 2004
McKesson October 1997 - May 2001
Skills
IBM Mainframe, IT Operations, Batch Processing, 3rd shift Operations,..., IBM z/OS, OS/390, MVS, VS1, CICS, JES2, TSO, VTAM, Appworx, Omegamon, IBM Tivoli, RTMS, Autoflow, PASSISF, ZACK, ZEKE, Microsoft Excel, Microsoft Word, FrontPage, Dreamweaver, Amdahl mainframe, Tandem, Print Management, Large scale printers, Tape Management, Administrative..., Argos/Banner, Purchase Requisitions, Department Budgeting, Teacher Evaluation, CBT Help Desk Support
Education
Idaho State University 2012 — 2017
Fine Arts, History, Sophomore
Multiple Computer Systems Training Classes 1981 — 2011
Computer software, operating systems, scheduling packages, IBM, Filenet, Sun, Tandem, and more
Idaho Department of Fish and Game, Master Naturalist 2011 — 2011
Master Naturalist Certification, 20+ areas of study within F&G management., Passed training
Toyota Motor Sales August 2006 - Present
Automobile Club of Southern California January 2000 - October 2005
Raleigh Studios June 1997 - January 2000
Skills
Public Relations, Creative Writing, Public Speaking, Social Media, Social Networking, Microsoft Excel, Microsoft Office, Microsoft Word, Publishing, Web Content, Corporate Security, Published Author, Digital Photography, Operations Management, Employee Training, Team Building, Public Safety, Oral & Written..., Written & Oral..., Social Media Marketing, Blogger, Event Planning, Spoken Word, Crisis Situations, Problem Solving, Risk Management, Union Contract/Labor, Adult CPR, First Aid, Baton, High Rise Residential, Web Content Management, Web Content Creation, Editor, Journalist, Promotions, community activist, Union Organizing..., Cross Promotions, Security Training, Blogging, Customer Service, Editing, Leadership, Research, Nonprofits, Training, Marketing, Strategic Planning
Education
Los Angeles Harbor College 2014 — 2015
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Oakwood College 1988 — 1990
No Degree, Music Performance, General
El Camino College
No degree, General Studies
Travelers September 2014 - Present
Liberty Mutual Insurance December 2012 - September 2014
Automobile Club of Southern California January 2009 - December 2012
Skills
Sales, Insurance, Underwriting, Umbrella Insurance, Property & Casualty..., Customer Service, General Insurance, Liability, Commercial Insurance, Claim, Life Insurance, Management
Education
Concordia University-Irvine 2011 — 2012
Bachelor of Arts (B.A.), Business Administration and Leadership
Irvine Valley College 2005 — 2012
Associate of Arts (AA), Social and Behavior Sciences
Automobile Club of Southern California April 1999 - Present
Clonetics Corp April 1991 - June 1996
Skills
Sales&Marketing, Sales Management, Customer Service, Strategic Planning, Budgets, Microsoft Word, Windows, Outlook, Photoshop, Microsoft Excel, Mac OS X Mountain Lion, Microsoft Office, Marketing, Management, Sales, Leadership, Insurance, Negotiation, Account Management, Real Estate, Team Leadership, Team Building, Selling, Umbrella Insurance
Education
Ferris State University 1973 — 1975
Associates Degree, Commercial and Advertising Art
Dell Data Center Solutions September 2012 - Present
Dell 2007 - Present
Dell September 2007 - May 2008
Automobile Club of Southern California May 1999 - August 2007
The Irvine Company October 1997 - May 1999
Allergan Pharmaceuticals August 1995 - September 1996
Union Bank May 1993 - August 1995
Citi February 1992 - May 1993
Skills
Deployment, Cost, PMO, Microsoft Office, MS Project, Business Process..., Service Delivery, Project Planning, Process Improvement, Team Leadership, Vendor Relations, People Management, VMware, Operations Management, Vendor Management, Team Building, PMP, Call Center, Business Alignment, Requirements Analysis, Small Business, Project Delivery, IT Service Management, IT Operations, System Deployment
Education
Colorado Technical University 2003 — 2006
MSM PM, Project Management
Conroe High School 1983 — 1987
Diploma
Automobile Club of Southern California July 2013 - Present
Automobile Club of Southern California August 2007 - July 2013
Automobile Club of Southern California June 2004 - August 2007
Skills
OSPF, IPv6, BGP, GLBP, VLAN, VPN, Cisco Routers, Catalyst Switches, Network Engineering, SharePoint, Disaster Recovery, Active Directory, Visio, System Administration, Microsoft SQL Server, VMware, Servers, Windows Server, Microsoft Exchange, SQL, Vendor Management, Databases, Requirements Analysis
Education
Grossmont College
Associate's degree, Computer Science
San Diego State University-California State University
Computer Science
Automobile Club of Southern California February 2013 - Present
Verizon Wireless 2009 - 2011
Inspired Travel January 2004 - May 2009
Skills
Call Center, Telecommunications, Wireless, T1, Cellular Communications, Customer Satisfaction, Customer Experience, Customer Retention, CDMA, Troubleshooting, VoIP, 4G, Telephony, DS3, Wireless Networking, Computer Network..., Technical Support, DSL, LTE, Avaya, Microsoft Windows 98, Multi-line Phone, Multi-tasked, Microsoft Office 2008..., Microsoft Excel, Publisher 2007
Education
Cypress College 2003 — 2006
No Degree, General Studies
Orange Grove Par High School 2001 — 2003
High School Diploma, General Studies
Michaels Arts and Crafts September 2013 - Present
Suncrest Trading Inc November 2008 - June 2011
Princess Cruise Line October 2005 - October 2008
William Brooks Elementary School August 2002 - May 2003
L.M. Nixon Elementary School September 1999 - June 2001
Suncrest Trading, Inc January 1992 - June 1997
Automobile Club of Southern California January 1991 - December 1991
Great Western Bank August 1988 - December 1990
Skills
Strategic Planning, Customer Service, Purchasing, Data Entry, Invoicing, Editing, Microsoft Word
Education
California State University 1981 — 1983
Bachelor of Science (BS), Physical Education Teaching and Coaching
California State University
Bachelor of Arts, Physical Education
Glendale Community College
Associates of Arts Degree
Comedian August 2014 - Present
Rimrock Telecom Services June 2009 - Present
Tread Lightly! May 2006 - Present
Automobile Club of Southern California November 2006 - June 2009
Rimrock Technologies October 2003 - November 2006
AmeriLink Corporation February 2000 - November 2003
Radio Shack / AmeriLink Corp. 2000 - 2003
United Sates Marine Corps August 1986 - May 1991
Skills
Avaya, Telephony, Telecommunications, VoIP, Optical Fiber, Cabling, IP, Software Installation, Disaster Recovery, ISDN, Training, Technical Support, Networking, Vendor Management, Call Centers, Troubleshooting, Network Design, Fiber Optics, Infrastructure, SIP, Customer Service, Ethernet, Routers, Visio, LAN-WAN, Security, Customer Experience, T1, Wireless, Cisco Technologies, Data Center, System Deployment, WAN, Unified Communications, TCP/IP, Servers
Education
Avaya University 2004 — 2004
ACA, Telecommunications
De Vry University 1996 — 2000
Associates of Applied Science, Electronics
De Anza College 1993 — 1995
Associate of Arts and Sciences (AAS), Industrial Electronics Technology/Technician
The Service Companies September 2014 - October 2014
Raymond James Financial ServicesInc. December 2012 - August 2013
International Mangement Systems September 2011 - December 2011
Avon Products, Inc February 2008 - January 2011
Automobile Club of Southern California March 2006 - January 2011
Best Rate Funding May 2005 - March 2006
Frito Lay June 2001 - May 2005
Frito - Lay Inc June 2001 - May 2005
General Nutrition Centers February 1999 - June 2001
Skills
Employee Relations, Human Resources, Organizational..., Performance Management, Employee Benefits, HR Policies, New Hire Orientations, Deferred Compensation, Employment Law, Invoicing, Recruiting, Telephone Skills, Team Building, Customer Service, Training, Conflict Resolution, Applicant Tracking..., Vendor Management, Talent Management, Talent Acquisition, Workshop Facilitation, HRIS, Leadership Development, Screening, Temporary Staffing, Staffing Services, Process Scheduler, Personnel Management, Technical Recruiting, Budgets, Negotiation, Outlook, Process Improvement, Interviews, Change Management, Leadership, Resume Writing, Sourcing, Employee Training, Internet Recruiting, Strategic Planning, Policy, Insurance, Hiring, College Recruiting, Coaching, Benefits Administration, Management, Payroll, Onboarding
Education
Capella University Minnesota 2011 — 2014
PhD, Training and Corporate Improvemnet
Colorado Technical University 2010 — 2011
Masters, Business Administration/Human Resource Management
Colorado Technical University 2007 — 2011
Bachelor of Science, Business Administration; Human Resource
Auto Club Enterprises (AAA) August 2003 - Present
Automobile Club of Southern California January 2013 - Present
AAA Texas July 2011 - December 2012
AAA Missouri August 2010 - June 2011
AAA Texas January 2010 - July 2010
AAA Texas February 2007 - December 2009
Automobile Club of Southern California December 2005 - January 2007
Automobile Club of Southern California August 2003 - November 2005
City of Los Angeles June 1996 - July 2003
Skills
Underwriting, Insurance, Direct Sales, Sales Management, Budgeting, Field Sales, Sales, Team Management, Business Development, Strategic Planning, Customer Service, Analysis, Team Building, Negotiation, Liability, Recruiting, Business Planning, Claim, Account Management, CRM, Direct Marketing, Customer Satisfaction, Business Analysis, Property & Casualty..., Management, Customer Retention, Budgets, Process Improvement, Call Centers, General Insurance, Forecasting, Strategy, Marketing Strategy, Sales Operations, Operations Management, Casualty, New Business Development, Vendor Management, Coaching, Financial Analysis, Marketing, Contract Negotiation, Leadership, Team Leadership, Risk Management, Project Management, Selling, Cold Calling, Sales Process, Commercial Insurance
Education
Texas A&M Commerce 2010 — 2012
Master of Business Administration (MBA)
Concordia University-Irvine 2008 — 2009
Bachelor of Arts (B.A.), Business Administration and Leadership
Spherion August 2011 - June 2012
Macy's September 2011 - February 2012
Automobile Club of Southern California February 2003 - February 2011
Insurance Overload Systems April 2000 - February 2003
Allstate Insurance Company June 1995 - March 2000
Caliber Claims Service October 1994 - June 1995
Farmers Insurance Group August 1986 - June 1994
Education
Fuller Theological Seminary 1983 — 1984
Masters of Divintiy
Vanguard University of Southern California 1978 — 1982
BA, Religion
Fieldturf February 2009 - Present
National Water Services, Inc December 2008 - August 2010
MARCOA Publishing, Inc January 1998 - February 2009
MARCOA January 1998 - January 2000
Automobile Club of Southern California November 1993 - December 1997
Skills
Sales, Marketing, Strategic Planning, Sales Management, Strategy, Market Research, Training, Leadership, Management, Forecasting, Business Planning, Team Building, Marketing Strategy, Account Management, Budgets, Government, New Business Development, Program Management, Selling
Education
Gonzaga University
Master of Arts, Communication & Leadership Studies
University of Phoenix
Bachelors of Science, Business Administration
Sony DADC April 2012 - May 2015
Sony Pictures Entertainment March 2010 - June 2010
Sony Pictures Entertainment January 2005 - March 2010
Automobile Club of Southern California January 2004 - November 2004
Borders Entertainment December 2003 - December 2003
Staples December 1999 - August 2003
RGI Productions December 2002 - December 2002
Repass / Bentley Entertainment December 1999 - December 1999
Disneyland Resort December 1997 - August 1999
Arby's Restaurant Group August 1995 - December 1997
Skills
Spanish, Windows, Mac OS, Microsoft Excel, Microsoft Word, Microsoft Office, Word Processing, Data Entry, Databases, Customer Service, Budgets, Sales, Management, Event Management, Event Planning, Transportation, Computer Network..., Visual Basic, Pascal, Adobe Creative Suite, Dreamweaver, PHP, HTML5, Sony Acid Pro, Sound Forge, 3D Studio Max, Lightwave, Poser, Oil Painting, Acrylic Painting, Watercolor, Final Draft, GoPro, Film, Digital Video, Premiere, Sony Vegas, Photoshop, Corel Draw, After Effects, Digital Photography, Photography, Social Networking
Education
Orange Coast College 2003 — 2004
Film & Television
Fullerton College 2000 — 2001
Film & Television
Sunny Hills High School 1990 — 1994
Diploma, General Studies
BSH Home Appliances Corporation - North America June 2015 - Present
Edwards Lifesciences January 2015 - June 2015
Automobile Club of Southern California September 2014 - December 2014
Federal Home Loan Bank of San Francisco May 2009 - June 2014
Levi Strauss & Co. October 2007 - December 2008
Franklin Templeton Investments January 2007 - October 2007
Levi Strauss & Co. August 2005 - January 2007
Marin General Hospital May 2005 - August 2005
Bank of America August 2004 - May 2005
ExxonMobil February 2004 - August 2004
Skills
Active Directory, Microsoft SCCM 2007, VMware Workstation, VMware View, Software Packaging, Wise Packaging Studio, Installshield Admin..., Desktop Deployment, Desktop Imaging, Windows 7, ThinApp, MSI Packaging, VMware, System Deployment, Technical Support, Troubleshooting, VBScript, Operating Systems, Windows XP, Software Installation, Hardware, Norton Ghost, Application Packaging, Antivirus, Laptops, MSI, VMware ESX, Desktop Computers, Remote Desktop, Workstations, Testing, Switches, MDT, VMware Infrastructure, Wise Installer, Windows 7 Migration, Hyper-V, Virtualization, Software Deployment, Windows XP Pro, Information Technology, SMS, Group Policy, vSphere, Windows, Servers, SCCM, Disaster Recovery
Education
Heald College 1994 — 1995
Associate of Applied Science Degree, Computer Science
Kemper Specialty May 2009 - Present
Mendota Insurance Company September 2007 - May 2009
Brooke Insurance July 2004 - September 2007
Automobile Club of Southern California 1998 - 2004
Skills
Property & Casualty..., Commercial Insurance, Insurance, Casualty, General Insurance, Legal Liability, Claims Management, Claim, Fixed Annuities, Brokers, Life Insurance, Commercial Lines, Liability, Term Life Insurance, Professional Liability, Health Insurance, Underwriting, Umbrella Insurance, D&O, Disability Insurance, Workers Compensation, Sales, Risk Management, Homeowners
Education
Gettysburg College 1991 — 1995
Bachelor of Arts, History
Cognizant May 2012 - Present
Mercury Insurance January 2013 - February 2015
Automobile Club of Southern California February 2015 - 2015
Mitchell International 2015 - 2015
CSAA Insurance Group, a AAA Insurer January 2011 - December 2012
PEMCO October 2009 - January 2011
Cognizant Technology Solutions August 2002 - October 2009
Skills
Global Delivery, SDLC, Requirements Analysis, Software Project..., Requirements Gathering, Business Analysis, IT Strategy, Solution Architecture, Business Intelligence, Pre-sales, Data Warehousing, Offshoring, Oracle, Process Consulting, Guidewire Conversion, Guidewire Integration, New Business Development, IT Business Strategy, Guidewire, Business Process Design, Vendor Management, Agile Methodologies, Policy & Claims..., Core Insurance Platform...
Education
Symbiosis institute of Management Studies 2007 — 2010
PGDBA, Information Technology
College of Engineering, Trivandrum 1998 — 2002
B-Tech, Mechanical Engineering
Automobile Club of Southern California July 2010 - Present
Automobile Club of Southern California May 2010 - July 2010
Auto Club of Southern California May 2007 - May 2010
Automobile Club of Southern California May 2003 - May 2007
Automobile Club of Southern California May 2000 - May 2003
Skills
Business Objects, Business Analysis, SSRS, SSIS, SSAS, Oracle SQL, Teradata, Crystal Reports, Microsoft Office, SharePoint, T-SQL, DB2, PowerView, Visual Basic, Databases, Data Warehouse..., Microsoft Technologies, Cognos, Microsoft Reporting..., Analysis Services, MS Integration Services, Call Center, Call Center Development, Call Center..., Call Center Architecture, Genesys, Nortel, Avaya, Mainframe, CICS, Siebel, Database Design, Data Analysis, Data Warehousing, Data Modeling, MySQL, Stored Procedures, Database Triggers, Sybase, Microsoft Excel, Microsoft Word, MS Project, Visio, PowerPoint, Customer Service, SharePoint Designer, Geocoding, Marketing Research, Direct Marketing, Call Centers
Education
Coastline Community College
Data Modeling/Warehousing and Database Administration
Orange Coast College
Computer Science
Romanoff Renovations July 2014 - Present
S. P. Carpet Pros, Inc. July 2010 - July 2014
Expo Design Center February 2005 - May 2009
The Home Depot 1993 - 2009
The Home Depot/EXPO 1993 - 2009
Expo Design Center June 2000 - January 2005
The Home Depot November 1992 - January 2000
Automobile Club of Southern California January 1989 - September 1992
Education
Fullerton College 1987 — 1990
ACSC Sr. Business analystAuto Club of Southern California2006 - Present
Automobile Club of Southern California 1997 - Present
Auto Club 1997 - Present
Midland Risk Insurance Company 1993 - 1996
Pacific Sunwear January 1988 - January 1992
Skills
Property & Casualty..., Underwriting, Requirements Gathering, Testing, Sales Management, Agile Project Management, Business Analysis, Business Requirements, General Insurance, Insurance, Management, Product Management, Program Management, SDLC, Vendor Management
Education
Fashion Institute of Design & Merchandising 1988 — 1989
Dana Hills High School 1984 — 1988
General
Pancreatic Cancer Action Network 2008 - 2014
Jewish Community Foundation 2003 - 2008
Beverly Foundation 1994 - 2003
Automobile Club of Southern California 1982 - 1994
Southern California Gas Co., UCLA, Claremont Economic Institute 1980 - 1982
Education
University of Southern California 1980 — 1982
Postdoctoral Fellowship, Demography and Gerontology
Duke University 1975 — 1979
PhD, Sociology--Demography/Gerontology
Queens College 1972 — 1975
BA, Sociology--Population Studies
Tel Aviv University
Health Essentials LLC June 2015 - Present
Superior Grocers September 2005 - June 2015
Automobile Club of Southern California November 2009 - November 2010
TROY Group, Inc. August 2004 - August 2005
Superior Administrators January 2004 - August 2004
AECOM Technology Corp November 1992 - May 2003
Rockwell International February 1987 - November 1992
Skills
New Hire Orientations, Deferred Compensation, Human Resources, Employee Benefits, Onboarding, Employee Relations, FMLA, Performance Management, Succession Planning, Employee Recognition, HRIS, HR Policies, Talent Management, Benefits Administration, Employee Engagement, Labor Relations, Job Descriptions, Team Building, Workforce Planning, Organizational..., Leadership Development, Coaching
Education
San Diego State University-California State University 1983 — 1986
Bachelor of Science (B.S.), Business Management
Fullerton College 1981 — 1983
Associate in Arts, Business Administration and Management, General
Automobile Club of Southern California April 2010 - Present
Allstate Financial November 2008 - January 2010
Fujitsu 1999 - 2001
Skills
Series 6 & 63..., Investments
Education
College of the Canyons 1976 — 1976
Business
Golden West College 1967 — 1969
General Education
Overview
Automobile Club of Southern California January 2010 - Present
AIG December 2008 - January 2010
Assurity Financial Services LLC November 2007 - November 2008
Fidelity Mortgage Inc. July 2002 - November 2007
ADT Security Services August 2001 - July 2002
Skills
Business Development, Finance, Insurance, Start-ups, Management Consulting, Risk Management, Leadership, Team Building, Management, Training, Marketing, Account Management, Negotiation, Customer Service, New Business Development, Recruiting, Sales, Sales Management
Education
Geneva College 1998 — 2001
Bachelors of Science, Business Administration
Geneva College 1998 — 2001
Public Relations / Image Management Minor, Business Administration and Management, General
Hall, Mahar & Associates Insurance Services, Inc. April 2015 - Present
Erin Scabareti Designs November 2010 - Present
Erin Scabareti Designs March 2004 - Present
Automobile Club of Southern California February 2013 - April 2015
WAT April 2011 - April 2011
Bullets and Cereal Productions March 2011 - April 2011
Apple Store November 2007 - October 2010
Moody Mamas November 2008 - January 2009
Torrid February 2007 - November 2007
Victoria's November 2006 - February 2007
Skills
Photoshop, Customer Service, Merchandising, Fashion, Administration, Illustrator, PowerPoint, Excel, Microsoft Office, Retail, Social Media, Word, Outlook, Event Planning, Production, Photography, Customer Relations, Teamwork, Public Speaking, Mac, Budgeting, Scheduling, Illustration, Problem Solving, Team Building, Mac OS X, Social Networking, Film, Blogging, Team Leadership, Teaching, OS X, Costume Design, Sewing, Draping, Management, Graphic Design, Pattern, Web Design, Marketing
Education
Fashion Institute of Design & Merchandising 2006 — 2008
Associates of Arts, Fashion Design
Automobile Club of Southern California June 2006 - Present
Job Corps March 2004 - June 2006
Culver Careers January 2002 - October 2004
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, College Recruiting, Onboarding, Taleo, Resume Writing, Sourcing, Human Resources, Job Fairs, Talent Management, Career Counseling
Education
Columbia University in the City of New York 1998 — 2002
Bachelor of Arts, Sociology
Riverdale Country School 1994 — 1998
seeking new opportunities April 2015 - Present
Automobile Club of Southern California November 2014 - April 2015
Forever 21 July 2013 - October 2014
Superior Grocers March 2013 - July 2013
F. Espinoza Taxes Inc. September 2011 - February 2013
AIDS Healthcare Foundation July 2010 - August 2011
U.S. Cellular November 2007 - August 2009
US Cellular March 2000 - October 2007
Skills
Customer Retention, Vendor Management, Onboarding, Call Centers, Performance Management, Talent Management, Cold Calling, Cellular Communications, College Recruiting, Customer Satisfaction, Team Building, Training, Coaching, Payroll, HRIS
Education
DeVry University 2005 — 2008
Master of Business Administration (MBA), Human Resources Management
Delta Computer Consulting April 2010 - Present
Mitsubishi Motors June 2000 - May 2009
Delta Computer Consulting September 1997 - June 2000
Automobile Club of Southern California August 1988 - September 1997
Carter Hawley Hale Stores, Inc June 1980 - August 1988
Federal Reserve Bank of New York June 1977 - May 1980
Skills
SDLC, Microsoft SQL Server, HTML, Mainframe, Java, Testing, Oracle, Visual Basic, SQL, Software Development, CICS, Process Improvement, Program Management, COBOL
Education
Colgate University 1973 — 1977
BA, Mathematics
Notre Dame of Bethlehem
Automobile Club of Southern California September 2005 - Present
Gap Inc. January 2005 - July 2005
Levi Strauss & Co. October 1995 - November 2003
MCI August 1994 - September 1995
Purdue University 1989 - 1993
Skills
Data Warehouse..., ETL, Business Intelligence, Teradata, Data Warehousing, Data Modeling, Data Integration, Master Data Management, Enterprise Architecture, Database Design, Data Mining, SQL, OLAP
Education
University of Minnesota-Twin Cities 1983 — 1989
Ph.D., Mathematics
East China University of Science and Technology 1978 — 1982
Bachelor of Science (BSc), Mathematics
Teleperformance, USA May 2015 - Present
Corinthian Colleges, Inc. July 2009 - March 2014
The Irvine Company December 2004 - January 2009
Automobile Club of Southern California February 1997 - November 2004
CSC Consulting April 2000 - May 2001
Skills
Project Management, Disaster Recovery, Data Center, IT Operations, Metrics, IT Strategy, Strategic Planning, Organizational..., ITIL, Strategy, Enterprise Software, Vendor Management, Management, Security, Information Technology, CRM, IT Management, Storage, Servers, Enterprise Architecture, Virtualization, Cisco Technologies, Leadership
Education
Damelin 1986 — 1987
BA, Accounting, Business Law
Damelin College
HCL Technologies June 2014 - Present
TSA May 2013 - June 2014
FFE Transportation Services April 2012 - April 2013
Compushare January 2011 - August 2011
Texas Workforce Solutions, Irving, TX office July 2010 - December 2010
Metro Volkswagen March 2010 - June 2010
Application Engineering Group June 2009 - December 2009
Computer Resource Solutions March 2009 - June 2009
AAA Texas August 2006 - June 2008
Automobile Club of Southern California November 1993 - April 2006
Skills
Root Cause Analysis, Training, Troubleshooting, Operating Systems, Active Directory, Software Documentation, Process Improvement, System Administration, Servers, Microsoft Exchange, Technical Support, Hardware, Data Center, Windows Server, Disaster Recovery, VMware, Networking, Security, Laptops, XP, System Deployment, Cisco Technologies, Information Technology, Citrix, Virtualization, Access, SharePoint, Windows, VPN, Software Installation, Help Desk Support, Computer Hardware, Call Centers, Visio, Network Administration, Windows 7, DHCP, ITIL, IT Management, Network Security, Switches, Blackberry, IT Operations, TCP/IP, DNS, BMC Remedy, VMware ESX, Firewalls, Routers, Antivirus
Education
Dallas County Community College 2010 — 2010
CompTIA A+ Hardware Essentials
El Camino College
dBase IV
PRAIRIE STATE UNIVERSITY
Undergraduate Coursework in TV Broadcasting and RPG II Programming
Align Technology Customer Service RepresentativeLifeScan2000 - 2003
Automobile Club of Southern California 1999 - 2000
Automobile Club of Southern California 1996 - 1999
Automobile Club of Southern California 1994 - 1996
Education
Golden West College 1990 — 1993
West Valley College
AMN Healthcare Internal AuditorCommercial Capital BankOctober 2005 - June 2006
Automobile Club of Southern California April 1990 - September 2005
Education
De La Salle University
Business Mgmt
De La Salle University
Psychology
City of Crouch July 2008 - Present
Employers Insurance January 1999 - January 2008
Hartford Insurance January 1998 - January 1999
Idaho State Insurance Fund January 1993 - January 1998
Automobile Club of Southern California January 1978 - January 1985
United States Army 1973 - 1975
Education
Cypress College 1978 — 1982
Business Law
Accumulated 35
of Business and Criminal Law
United States Army Medic
Automobile Club of Southern California May 2014 - Present
Cox Communications January 2013 - April 2014
Nationwide Support Services January 2010 - November 2012
Criticom Monitoring Services April 2007 - August 2009
Skills
Management, Customer Satisfaction, Training, Sales, Customer Service, Call Centers, Microsoft Excel, Leadership, Microsoft Office, Outlook, Customer Retention, Credit, Process Improvement, Team Building
Education
Fullerton College 2011 — 2013
AA, Business Administration
Automobile Club of Southern California December 2013 - January 2014
Farmers Insurance Group 2008 - December 2013
Farmers Insurance 2003 - 2008
Infinity Insurance 1998 - 2002
Skills
Litigation Management, Supervisory Skills, Coaching, Staff..., Emotional Intelligence, Team Building, Build Strong..., Claims Handling, Collaboration, Liability Analysis, Litigation
Education
UOP 2001 — 2003
BS, Human Services
El Camino College 1993 — 1996
Associate of Arts (AA), History
Judy Christensen Insurance Group January 2015 - Present
Judy Christensen Marketing 2011 - Present
KPMG 2013 - 2013
Automobile Club of Southern California 2010 - 2011
Hitachi Data Systems 2006 - 2009
Hitachi Data Systems 2005 - 2006
Americas Field Marketing January 2000 - January 2005
MSDBM 2000 - 2000
POLKVERITY 1996 - 1999
Fleming Foods 1994 - 1995
Skills
Integrated Marketing, Direct Marketing, Go-to-market Strategy, Team Leadership, Customer Acquisition, Marketing Operations, Lead Generation, Marketing Automation, Planning, Marketing Strategy, Demand Generation, Email Marketing, Channel Marketing, Online Marketing, Salesforce.com, Marketing Communications, Market Planning, Multi-channel Marketing, Marketing, B2B Marketing, CRM, Online Advertising, Project Planning, Digital Marketing, Segmentation, Account Management, Trade Shows, Management
Education
Cornell University 2013 — 2013
Executive Certificate, Hospitality Marketing
California State University Fullerton
Bachelors of Arts, Communications; Public Relations
Automobile Club of Southern California September 2005 - Present
Skills
Customer Service, Team Building, Coaching, Property, Casualty, Umbrella Insurance, Insurance, Recruiting, General Insurance, Liability, Leadership Development, Underwriting, Homeowners, Event Planning, Professional Liability, Public Relations, Nonprofits, Renters, Training, Microsoft Word, Public Speaking, Teaching, Team Leadership
Education
El Camino College 1990 — 1992
Business Administration
Walmart May 2014 - Present
CPC Logistics Inc March 2014 - May 2014
Central Refrigerated Service, Inc. May 2010 - September 2013
SC Fuels February 2006 - May 2010
KelleyAmerit Fleet Services May 2004 - February 2006
Automobile Club of Southern California 2003 - 2004
Cox Petroleum Transport March 2002 - October 2002
Evans Dedicated January 2002 - March 2002
SC Fuels April 1994 - December 2001
7-Eleven June 1988 - April 1994
Skills
Management, Logistics, Customer Service, Transportation, Training, Process Scheduler, Analysis, Human Resources, Negotiation, Freight, Dispatching, Teamwork, Payroll, Accounting, Operations Management, Inventory Management, Logistics Management, Trucking, Team Building, Transportation...
Education
Fullerton College
Business
Nationwide Insurance May 2010 - Present
Automobile Club of Southern California January 1996 - May 2010
Skills
Insurance, Property & Casualty..., General Insurance, Casualty, Claim, Liability, Umbrella Insurance, Legal Liability, Homeowners, Professional Liability
Education
Fullerton College 1994 — 1997
Business Administration and Management, General
Grossmont Union High School District September 1979 - Present
Automobile Club of Southern California January 1985 - September 2009
Education
Grossmont College 1979 — 1985
AA, Administration of Justice
Automobile Club of Southern California October 2013 - Present
Experian December 1999 - October 2013
Nissan North America 1995 - 1999
SCE 1992 - 1995
AVCO Financial Services 1985 - 1991
Skills
z/OS, Database Design, MVS, Data Warehousing, Oracle SQL, Performance Tuning, SQL, Relational Databases, SQL Tuning, DB2, SOA, ISPF, COBOL, CICS, Erwin, ETL, Data Modeling, Database Administration, Data Integration, Databases, JCL, Data Warehouse..., Data Migration, Mainframe, AIX, Unix, OS/390, TSO, Systems Analysis, IBM Mainframe, Unix Shell Scripting, Data Quality, Enterprise Architecture, SDLC, Omegamon, IBM Utilities, QMF, IBM AIX
Education
DePaul University
Master of Business Administration (MBA)
University of San Francisco April 2013 - July 2015
San Mateo County Office of Education, Career and Technical Education July 2007 - March 2013
San Mateo County Office of Education, Career and Technical Education September 2000 - March 2013
Automobile Club of Southern California June 1999 - July 2000
E&E Tax Management, Inc. January 1999 - July 2000
Skills
Managing Database, Accurate Data Entry, Data Extraction, Online Data Entry, Website Design, Website Updating, Order Processing, Purchase Orders, Purchasing, State Reporting, Technical Support..., Banner Designing, Account Reconciliation, Working With Clients, Working with vendors
Education
Golden Gate University 2009 — 2012
Bachelor of Arts, Management, 3.5 GPA
Heald College 2002 — 2004
Associate in Applied Science, Business Software Applications, 3.778 GPA
Torrey Pines Transportation Services June 2013 - Present
St. Madeleine Sophie's Center April 2013 - May 2015
St Madeleine Sophie's Center April 2012 - August 2014
Automobile Club of Southern California April 2004 - February 2010
Seaworld 2002 - 2004
Pearson Ford 2001 - 2003
Skills
Fundraising, Event Planning, Customer Service, Process Scheduler, Outlook
Education
University of Phoenix 1999 — 2010
bachlores, Business managment
Cuyamaca College 2009 — 2011
Bachelor of Science, Business Management , Child Development
Grossmont College 2009 — 2011
general, Child Development
Loara High 1992 — 1996
General Education
IBM Global Business Services January 2012 - Present
Kaiser Permanente October 2009 - December 2011
USAA - Hewlett Packard March 2010 - July 2010
DIRECTV October 2007 - April 2009
Lucky Brand Jeans - Liz Claireborne Inc July 2007 - October 2007
Automobile Club of Southern California June 2005 - July 2007
Kaiser Permanente February 2005 - June 2005
Automobile Club of Southern California July 2001 - January 2002
AT&T Wireless Services Inc. / LA Cellular November 1997 - May 2001
Skills
Analytics, CRM, Segmentation, Database Marketing, Web Analytics, Data Analysis, SAS, Strategy, Predictive Analytics, Cross-functional Team..., Analysis, Business Objects, Data Mining, Data Modeling, Direct Marketing, Enterprise Software, Cognos, Business Analytics, Campaign Management, Business Intelligence, Teradata, Email Marketing, Databases, Enterprise Architecture, SQL, Oracle, Integration, Integrated Marketing, Product Management, Program Management, Marketing Research, Forecasting, Unica, Xtify, IBM Campaign, IBM Interact, IBM Marketing Operations, IBM eMessage, IBM EMM Software
Education
DeVry Institute of Technology
Bachelors of Science, Telecommunications Management / CIS
Automobile Club of Southern California October 2006 - February 2013
Realtor May 2006 - December 2012
Tarbell, Realtors October 2005 - July 2006
Re/Max Elite Team May 2004 - May 2005
Skills
Professional Experience, Office Administration, Secretarial Skills, Sales, Marketing, Customer Service, Highly detail oriented, Highly motivated..., Outstanding..., Time Management, Organization, Superior Work Ethic, Highly Dedicated, Team-oriented, Confidential Documents, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Microsoft Publisher, Data Entry, Spreadsheets, 10 Key, Budgets, Databases, Training, Human Resources, Filing, Administrative..., Real Estate, Event Planning, Customer Retention, PowerPoint, Administration, Telephone Skills, Access
Education
Cypress College 1994 — 1995
General Studies
Millikan High School
R.A
Automobile Club of Southern California May 2005 - Present
Egg Whites International January 2003 - May 2005
Skills
Insurance, Property & Casualty..., Microsoft Office, Customer Service, General Insurance, Sales Management, Training, Umbrella Insurance, Management, Contract Negotiation, Marketing, Sales, Account Management, Team Building, Leadership, Customer Retention
Education
Fullerton College 1991 — 1994
Associate's Degree, Communications
Phone Net, Inc/Phone Ware, Inc. March 2013 - August 2013
Stream Global Services October 2010 - October 2012
Automobile Club of Southern California May 2004 - June 2010
Skills
Object Oriented Design, Microsoft Visual Studio..., Programming, Visual Basic, C++, Algorithm Design, Visual C++, Call Centers, Telecommunications, Business Process..., Call Center..., Leadership, Operations Management, Process Improvement, Call Center Development, call center management, Workforce Planning, Workforce Management, Contact Center..., Contact Center..., Contact Center..., Compliance, Reporting & Analysis, Performance Management, Contact Center Strategy, Telephony, Intelligent Call Routing, Analysis, System Administration
Education
DeVry University
Bachelor of Applied Science (BASc), Computer Science, 4.0
Hudson Insurance Group June 2013 - Present
AFG Insurance Agency of CA, Inc. February 2005 - October 2012
Automobile Club of Southern California July 2002 - September 2004
Skills
Insurance, Property & Casualty..., Risk Management, Strategic Planning, Customer Service, Microsoft Excel, Project Management, General Insurance, Microsoft Word, Analysis, Microsoft Office
Education
Los Angeles City College 2001 — 2002
Communications
College of the Canyons 1999 — 2001
General Studies
AAA Auto Club South 2007 - Present
Automobile Club of Southern California 2007 - 2012
Orthopedic Specialties 2006 - 2007
Garden Fresh Restaurant Corp. (dba Souplantation & Sweet Tomatoes Restaurants) 2001 - 2006
North Orange County Regional Occupational Program (NOCROP) 1996 - 2001
Kentucky Fried Chicken 1985 - 2001
Delta Dental 1993 - 1996
Skills
Call Centers, Customer Service, Sales, Customer Satisfaction, Insurance, Policy, Integrated Marketing, Homeowners, Casualty, Marketing, Umbrella Insurance, Property & Casualty..., Sales Management, Retail
Education
Cypress College
Associate of Science (A.S.)
One Stop
Automobile Club of Southern California December 2005 - Present
Education
Keller Graduate School of Management of DeVry University 2002 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
DeVry University 1997 — 2000
Bachelor's degree, Information Technology
New American Funding December 2014 - Present
Integrity Logistics October 2014 - November 2014
Abe Professional Mortgage Services February 2014 - July 2014
Sun West Mortgage Company, Inc. August 2012 - January 2014
Automobile Club of Southern California April 2010 - February 2012
RadioShack November 2008 - May 2009
The Walt Disney Company June 2007 - August 2008
Skills
Customer Service, Sales, Training, Leadership, Cashiering, Management, Marketing, Team Building, Social Networking, Microsoft Office
Education
Fullerton College 2008 — 2010
Valencia High School 2004 — 2008
Diploma, General Education
AAA Texas April 2007 - Present
Automobile Club of Southern California October 2002 - April 2007
Office of Thrift Supervison/Department of the Treasury 1988 - 2002
Education
Cypress College
Fullerton Community Bank 2011 - 2011
Automobile Club of Southern California March 2010 - August 2010
Wachovia Bank July 2006 - January 2009
Disneyland February 2005 - March 2006
Skills
10 Key, Efficient in Microsoft..., Knowledgeable in Argo &...
Education
El Camino Real High School
English
Fullerton College
English Literature
NBCUniversal, Inc. 2012 - Present
Automobile Club of Southern California 2010 - 2011
Inline Distributing February 2007 - May 2010
Skills
Salesforce.com, Microsoft Excel, PowerPoint, OS X, Microsoft Word, Leadership, Account Management
Education
ITT Technical Institute-West Covina 2011 — 2012
Network and System Administration/Administrator
College of the Canyons
Automobile Club of Southern California January 2012 - April 2012
Skills
Strategic Sourcing, Outlook, Purchasing, Negotiation, Inventory Management, Vendor Relationships, Inventory Control, Vendor Management, Sourcing, Customer Service, Forecasting, Procurement, Management, Process Improvement, Microsoft Excel, Training, Supply Management, Supply Chain Management, Supply Chain, Analysis, Materials Management, Contract Negotiation
Education
Coastline Community College 2006 — 2006
Logistics, Materials, and Supply Chain Management, A
Automobile Club of Southern California October 2007 - Present
ADP 2004 - 2007
ADP 2000 - 2004
ADP 1998 - 2000
Skills
Internal Audit, SOX Compliancy, Model Audit Rule, Conflict Resolution, Analytics, Enterprise Risk..., Problem Solving, Root Cause Analysis, Employee Management, Report Writing, Leading Meetings, Cross-functional Team..., Internal Controls, Sarbanes-Oxley Act, Auditing, Risk Assessment, Business Process, Process Improvement
Education
University of California, San Diego - The Rady School of Management 2014 — 2015
Auto Club Enterprises Executive Training Program
Grambling State University
Bachelor of Science (BS), Accounting
Wanda Nelson October 2009 - September 2012
The Compliance Doctor, LLC 2009 - 2009
Stephen Boehm March 2002 - November 2005
Automobile Club of Southern California January 1992 - December 1993
Skills
Excellant Customer..., experience in budgeting..., Skillful art of..., managing assests for..., effective communication..., personal assistant for..., time management and..., able to effectively..., Cooking, Customer Service, Time Management
Education
Los Angeles City College 2003 — 2005
Concorde Career College-North Hollywood 1996 — 1997
Medical Secretary
Automobile Club of Southern California July 2010 - Present
Yoshinoya America May 2009 - July 2010
W.B. Concrete Inc. August 2005 - May 2009
Golden Valley High School Student Store January 2008 - January 2009
Skills
Microsoft Excel, Microsoft Outlook, Microsoft Word, Adobe Acrobat, Computer Repair, Computer Maintenance, Customer Service, Customer Satisfaction, Notary Public
Education
DeVry University 2009 — 2011
Associate of Applied Science, Electronics and Computer Technology
Golden Valley High 2005 — 2009
High School Diploma
Epsilon April 2004 - Present
GEICO November 2003 - March 2004
Automobile Club of Southern California November 1999 - November 2003
Skills
Digital Marketing, Advertising, Direct Marketing, Digital Strategy, Project Management, Analytics, Email Marketing, Software Documentation, CRM, Marketing
Education
University of California, San Diego 2012 — 2013
Grossmont College 1997 — 1998
Automobile Club of Southern California 2003 - Present
ABC NewsOne 1989 - 2003
KOVR-TV, Sacramento, CA 1982 - 1988
Skills
Corporate Communications, Copywriting, Newsletters, Press Releases, Editing, Copy Editing, Videography, Video Editing, Video Production, Still Photography
Education
Colorado State University 1974 — 1977
Bachelor of Science (B.S.), Technical Journalism
Holyoke High School, Holyoke, Colorado 1968 — 1972
Southern California Edison April 2002 - Present
United Airlines April 1995 - October 2001
Automobile Club of Southern California March 1991 - March 1995
Education
College of Charleston
Liberal Arts and Sciences, General Studies and Humanities
Trident Technical College
Computer Programming
AAA Oregon/Idaho March 1999 - Present
Automobile Club of Southern California February 1971 - June 1982
Skills
Customer Satisfaction, Sales Management, Property & Casualty..., Marketing, Team Building, Customer Service, Sales
Education
East Los Angeles College
Rosemead High School
Associate of Arts (A.A.), Sociology
Health Net March 2012 - Present
Health Net September 2008 - March 2012
Automobile Club of Southern California October 2008 - November 2009
Health Net August 2006 - September 2008
Skills
Insurance, Health Insurance, Training, Call Centers, HIPAA, Claim, Healthcare, Analysis, Vendor Management, Leadership, Medicare, Process Improvement, Data Entry, Customer Service, Managed Care, Medicaid
Education
Los Angeles Pierce College
Business Administration and Management, General
Glendale Career College
Los Angeles Valley College
Business Administration and Management, General
CENTURY 21 Award June 2015 - Present
Automobile Club of Southern California June 2006 - January 2014
Skills
Microsoft Office, Management, Sales, Microsoft Excel, Microsoft Word, Leadership
Education
Grossmont College
Associate’s Degree, Business Administration and Management, General