BCD Travel
Industry: Company
DescriptionBCD Travel is a provider of global corporate travel management. The company, headquartered in Utrecht, Netherlands, operates in 109 countries, with US$25.7 billion USD in total sales 2017 and a combined worldwide workforce of 13,500. BCD Travel is part of the BCD Group. Headquarters: Utrecht, Netherlands Parent organization: BCD Group CEO: John Snyder (1 May 2014–) Number of employees: 13,500 Founded: 3 January 2006 Subsidiaries: GetGoing, BCD Travel Services B.V.,
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1,195 BCD Travel employees in database. Find out everything there's to know about BCD Travel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
BCD Travel Employees
BCD Travel January 2009 - Present
BCD Travel January 2005 - December 2008
BCD Travel March 2000 - December 2004
JPI Partners January 1998 - March 2000
Marcus Cable Partners October 1989 - December 1997
Skills
Business Travel, Pricing, Budgets, Forecasting, Mergers, Revenue Analysis, Business Planning, Financial Analysis, Financial Reporting, Finance
Education
The University of Texas at Arlington 1985 — 1986
BBA, Accounting
Midwestern State University 1983 — 1984
Accounting
BCD Travel May 2015 - Present
National American University April 2014 - May 2015
National American University October 2010 - April 2014
North Dakota Chamber of Commerce December 2007 - October 2010
Skills
SEO, Social Media, Marketing Communications, Marketing, Social Media Marketing, Lead Generation, Public Relations, Interactive Marketing, Tableau, Data Mining, WordPress, Data Visualization, Website Development, Project Planning, Entrepreneurship, Presentation Design, Drupal, Joomla, SEO copywriting, Web Analytics, Mobile Analytics, Advertising, Public Speaking, Adobe Creative Suite, Statistical Data..., Predictive Analytics, Facebook, Strategic Planning, Salesforce.com, Talend, Management
Education
National American University 2011 — 2014
MBA, Business Administration
University of Mary 2003 — 2008
Bachelors, Business Administration & Communications with an emphasis in public relations
BCD Travel June 2011 - Present
Carlson Wagonlit Travel January 2009 - May 2011
BCD Travel November 2000 - July 2008
Skills
Business Travel, Travel Management, Travel Technology, Management, Project Management, GDS, Employee Training, Time Management, Airlines, Tourism, Sabre, Six Sigma, Gardening, National Parks, Account Management, Project Coordination, Training, Multi-cultural team..., Compliance, Team Building, Operations Management, Call Centers, Social Media Marketing, Garden Design, Photography, Microsoft Office, Facebook, Twitter, Marketing Strategy, Marketing Communications, Direct Marketing, Change Management, Event Management, Team Leadership, Vegetarian Cooking, Data Mining, Data Analysis, Apollo GDS, Worldspan GDS, Sabre GDS, Cooking, Baking, Diving, Swimmer, Hiking, Microsoft SQL Server, OneNote, Salesforce.com
Education
North Metro Technical College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Marketing/Management
Mount Mercy College 1986 — 1988
Biology/Biological Sciences, General
Mother Theodore Guerin High School 1981 — 1985
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
AmexTravel.com/Seco Sabre and Apollo GDS April 2012 - Present
BCD Travel January 2011 - March 2012
American Express Consumer Travel Corporate and Leisure Travel Sabre GDS VIP Platinum and Centurion January 2005 - January 2010
BCD Travel January 1998 - January 2005
American Airlines 1991 - 1997
Skills
Amadeus GDS, Galileo, Travel Management, Ticketing, Leisure, Sabre, Business Travel, Travel Technology, Hotel Booking, Call Centers, Airlines, Travel Planning
Education
Mesa Community College 1978 — 1979
Accounting, Accounting, B+
Cvent, Inc. November 2009 - Present
BCD Travel June 2009 - November 2009
American Express April 2008 - April 2009
American Express June 2002 - April 2008
Spectrum Meetings & More 2002 - 2004
Rosenbluth International 1997 - 2002
Mastering Computers 1996 - 1997
Southwest Events, Etc. 1995 - 1996
Hyatt Regency Scottsdale at Gainey Ranch 1994 - 1994
Skills
Contract Negotiation, Procurement, Program Execution, Event Management, Vendor Relations, Vendor Management, Budgeting, Customer Relations, Negotiation, Account Management, Contract Management, Event Planning, Customer Service, PowerPoint, Outlook, Excel, Trade Shows, Contract Negotiations, Microsoft Office, Logistics, Program Management, Strategic Planning, Problem Solving, Budget Management, Word, Change Management, Process Improvement, Planning, Operations Management, Sourcing, Meeting Planning, Team Leadership, Strategic Meetings..., Project Management, Project Planning, Budgets
Education
Northern Arizona University 1990 — 1994
Bachelor of Science, Public Relations
Northern Arizona University 1990 — 1994
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
HRG January 2015 - Present
RG Consulting 2010 - January 2015
RADIUS - the global travel company September 2011 - August 2013
Travizon June 2009 - July 2010
AirPlus International January 2008 - May 2009
BCD Travel 2005 - 2007
WorldTravel BTI 2000 - 2005
BTI Americas 1993 - 2000
USTravel 1984 - 1992
Skills
Business Development, Business Travel, Solution Selling, Account Management, Strategy, Strategic Partnerships, Sales Operations, Marketing, Marketing Strategy, Travel Management, Salesforce.com, B2B, New Business Development, Sabre, Contract Negotiation, Tourism, Management, Online Travel, Leadership, Sales Management, Travel Technology, Event Management, Program Management, Customer Service, Hospitality, Budgets, Revenue Analysis, Team Building, Negotiation, Hotels, Sales, Business Strategy, Strategic Planning, Business Planning, Selling, Airlines, Start-ups, Operations Management, E-commerce, CRM, Competitive Analysis, Marketing Communications, Pricing, Process Improvement, Outsourcing, Product Management, Trade Shows, Training, Team Leadership, Direct Sales
Education
Niagara University 1978 — 1982
BS, Marketing
NFHS 1974 — 1978
Telvista Inc. March 2014 - Present
BCD Travel August 2012 - February 2014
BCD Travel March 2011 - August 2012
Ovation Corporate Travel March 2006 - March 2010
Skills
Airlines, Business Travel, Travel Management, Customer Service, Sabre, Tourism, Travel Technology, Hospitality, Online Travel, Operations Management, Call Centers, Revenue Analysis, Contract Negotiation, Hotels, Customer Satisfaction, Leisure Travel, Account Management, Management
Education
Northwood University - DeVos Graduate School 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.56
Northwood University 1998 — 2004
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
CareerBuilder August 2013 - Present
Mikey Carlton Creative February 2011 - Present
YMCA of Middle Tennessee July 2012 - July 2013
Viacom (Country Music Television) May 2012 - July 2012
BCD Travel July 2007 - January 2012
Affinion Group January 2003 - July 2007
Skills
Logo Design, Adobe Creative Suite, Graphic Design, Photography, Social Media, Web Design, InDesign, Digital Photography, Photoshop, CSS, Illustrator, Layout, Customer Service, Graphics, Facebook, Dreamweaver, WordPress, Event Planning, Branding & Identity, SEO, HTML, Mac, Art Direction, Social Networking, OS X, Website Development, Blogging, Copywriting, Online Advertising, Trade Show Graphics, Web Development, User Experience
Education
Middle Tennessee State University 2010 — 2013
BFA, Graphic Arts, 3.7
Nashville State Community College 2006 — 2009
Associates, Visual Communications - Web Design
LifeVantage Corporation July 2012 - Present
BCD Travel 1994 - 2009
Education
Miami Dade College 1984 — 1985
Certificate, Aviation/Airway Management and Operations
Executive Travel Directors September 2013 - Present
Half Madness October 2007 - Present
Multisport Madness Triathlon Club September 2007 - Present
BCD Travel January 2007 - April 2008
Walnut Street Partners January 2004 - February 2006
Maritz Travel Company 1984 - 1999
Skills
Strategic Planning, Marketing, Sales Management, Sales, New Business Development, Public Relations, Customer Service, Account Management, Public Speaking, Entrepreneurship, Retail, Financial Analysis
Education
Maryville University of Saint Louis 1982 — 1984
Bachelors, Management/ Marketing
University of Missouri-Columbia 1981 — 1983
Business
BCD Travel February 2011 - Present
Parsons Brinckerhoff March 2000 - Present
American Express Business Travel January 2005 - February 2011
Carlson Wagonlit Travel January 1999 - February 2000
Skills
Travel Management, Business Travel, Travel Planning, Event Management, Adventure Travel, Leisure Travel, Airlines, Hospitality Industry, Hospitality Management, Hotels, Tourism, Hospitality, Meeting Planning, Revenue Analysis, Customer Service, Travel Agency, Online Travel, Car Rental, Hotel Booking, Ticketing, Airline Reservations, Event Planning, Apollo, Food, Airports, International Travel, GDS, Outlook, Travel Technology, Contract Negotiation, Airline Ticketing
Education
Wilma Boyd Travel School 1996 — 1997
Tourism and Travel Services Management
Hesser College 1995 — 1996
Communication and Media Studies
KPMG April 2014 - Present
BCD Travel July 2004 - March 2014
Writers Research Group 2008 - 2012
Freelance Public and Media Relations Consulting 1999 - 2007
WISE Atlanta 2004 - 2005
ADWEEK Magazine 2003 - 2004
VNU Business Media 2001 - 2003
TMP Worldwide 2000 - 2001
Skills
Editing, Proofreading, Social Media, Blogging, Social Media Marketing, Social Networking, Copywriting, Proposal Writing, Advertising, Press Releases, Content Development, Public Relations, Marketing Communications, Copy Editing, Marketing, Magazines, Strategy
Education
Missouri Western State University 1994 — 1999
BA, English - Writing Emphasis
Salamander Family Enterprise Corporation April 2015 - Present
BCD Travel November 1999 - October 2014
Balls Food Corporation February 1993 - November 1999
Ritz Carlton Hotels January 1987 - September 1991
Skills
Coaching, Employee Relations, Succession Planning, Talent Acquisition, Strategic Planning, Operations Management, People Management, Financial Management, Executive Coaching, Executive Management, Executive Reporting, Business Analysis, Policy Analysis, Policy Design, Human Relations, Legal Compliance, Workers Compensation, Risk Management, Strategic Communications, HR Business Partnering, Project Planning, Project Execution, Change Leadership, Data Analysis, Reporting & Analysis, Investigations, Project Management, People Skills, Management, Onboarding, HR Policies, Change Management, Human Resources, Leadership, Employee Benefits, Personnel Management, Training, Organizational..., Employee Engagement, HRIS, Benefits Administration, Performance Management, Team Leadership, Managerial Finance, Private Investigations
Education
MidAmerica Nazarene University 1996 — 1998
MBA, Business Administration
MidAmerica Nazarene University 1991 — 1993
BS, Business Administration, Human Resources
BCD Travel November 2005 - Present
The Leading Hotels of the World January 2003 - October 2005
The Leading Hotels of the World April 1998 - December 2002
Skills
Typing, Organization, Self-starter, Self Management, Contract Negotiation, Data Entry, Data, Highly detail oriented, Customer Service, Data Quality, Quality Control, Reservation, Customer Support, Customer Oriented, Work Well Independently, Works well in a team, Meet Deadlines, iPhone, Business Travel, Communication Skills, Simultaneous Projects, Detailed Organization, Analyzer, Timely Decision Making, Communication, Telephone, Windows, Outlook, Microsoft Excel, Microsoft Word, Access, Problem Solving, Collaborative Problem..., Trade Shows, Travel, Training, Independent Travel, Contract Management, Customer Satisfaction, Internet, Healthcare Information..., Medical Records, Database Administration, Consortium, corporate travel, rate loading, Program Coordination, Coordinating Events, Medical Terminology, Close Attention to...
Education
Mohawk Valley Community College 1994 — 1997
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
BCD Travel June 2015 - Present
closingbinders.com August 2013 - Present
University of Massachusetts Amherst August 2011 - August 2013
Foley Hoag LLP May 2012 - August 2012
Verité January 2012 - May 2012
Western Division Housing Court of Massachusetts December 2011 - January 2012
Wellmore Behavioral Health June 2011 - August 2011
Skills
Employment Law, Arbitration, Mediation, Technical Support, Troubleshooting, Trademarks, Courts, Management, Research, Legal Assistance
Education
Northeastern University 2014 — 2016
Master of Science in Information Assurance, Computer and Information Systems Security/Information Assurance
University of Massachusetts, Amherst 2011 — 2013
Bachelor of Arts (B.A.), Political Science
Fairleigh Dickinson University-Metropolitan Campus 2009 — 2011
rasphotoproject March 2010 - Present
HP Enterprise Services 2007 - 2010
Garber Travel June 2006 - January 2007
BCD Travel 2004 - 2006
Navigant/Sato Travel 2000 - 2004
Omega World Travel 1997 - 2000
Skills
Microsoft Office, Account Management, Customer Service, Microsoft Excel, Event Management, Microsoft Word, Project Management, Social Media, Business Travel, Travel Management, PowerPoint, Airlines, Negotiation, Leisure Travel, Event Planning, Leadership, Nonprofits, Photoshop, Research, System Administration, Graphic Design
Education
Northern Virginia Community College
Trimble Navigation Ltd. January 2009 - Present
BCD Travel June 2007 - January 2009
TSYS Loyalty November 2006 - May 2007
Georgia Institute of Technology March 2004 - November 2006
Apricorn 1995 - 2003
Skills
Windows, Linux, Web Servers, Mac OS, Active Directory, Hardware, Servers, DNS, Troubleshooting, VMware, Disaster Recovery, Windows Server, Windows 7, Network Administration
Education
Nassau Community College
New Horizons
MCP
Palomar College
BCD Travel May 2014 - Present
SunTrust Bank October 2010 - May 2014
WorldPay 2008 - 2010
Comcast August 2005 - January 2008
Skills
Leadership, Process Improvement, Training, Banking, Call Centers, Operations Management, Performance Management, Team Leadership, Customer Service, Risk Management, Credit, Retail Banking, Vendor Management, Financial Analysis, Workforce Management, Management
Education
Mercer University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Atlanta Legal Aid Society November 2009 - March 2015
U.S. Department of Education, Office for Civil Rights March 2009 - May 2009
Vladeck, Waldman, Elias & Engelhard, P.C. September 2008 - November 2008
Greater Boston Legal Services March 2008 - May 2008
The Honorable Scott L. Kafker, Massachusetts Appeals Court September 2007 - November 2007
BCD Travel June 2004 - July 2006
MANAGESS AG March 2003 - April 2004
Skills
Legal Research, Litigation, Civil Litigation, Appeals, Trials, Westlaw, Legal Issues
Education
Northeastern University School of Law 2006 — 2009
J.D., Law
Southern Methodist University 1998 — 2002
B.B.A., Finance Major, English Minor
Northwest High School 1994 — 1998
Wyndham Worldwide June 2007 - Present
BCD Travel March 2000 - June 2007
Skills
Travel Management, Administration, Business Travel, Management, Sourcing, Leadership, Sabre, Hotels, Strategic Planning
Education
Montclair State University
Anthropology
BCD Travel August 2002 - Present
Lowe's June 2006 - January 2007
American Express October 1991 - July 2002
SATO Travel November 2000 - February 2002
Blue Ridge Community College 1986 - 1987
Skills
Travel Management, Business Travel, Tourism, Vacation, GDS, Car Rental, Microsoft Excel, Ticketing, Airlines, Leisure, Hotels, Travel Agency, Public Relations, Hotel Booking, Travel Planning
Education
Northern Virginia Community College 2002 — 2003
Legal
Blue Ridge Commnity College 1986 — 1988
Travel
A B Tech Community College 1983 — 1984
certificate, Law Enforcement
Panalpina April 2011 - Present
BRICEdesigns May 1998 - Present
BCD Travel March 2004 - August 2010
GFI Capital Resources Group, Inc. April 2002 - September 2003
Wunderman December 1999 - July 2001
RAPP COLLINS WORLDWIDE INC. May 1997 - December 1999
Skills
Email Marketing, Advertising, Event Planning, Marketing, Management, Graphic Design, Trade Shows, Account Management, Customer Service, Direct Mail, Microsoft Office, Budgets, Strategic Planning, PowerPoint, Logistics, Social Media Marketing, Brand Management, Event Management, Project Management, Team Leadership, Marketing Communications, Fundraising, Adobe Fireworks, Photoshop, QuarkXPress, Dreamweaver, Flash Professional, InDesign, Illustrator, Adobe Design Programs, Microsoft Word, Microsoft Excel
Education
Hendriks Institute
Graphic Communications, Graphic Design
North Carolina Agricultural and Technical State University 1991 — 1995
Bachelor's degree, Marketing
Apple July 2014 - Present
Apple Inc. November 2010 - July 2014
Wells Fargo June 2010 - November 2010
BCD Travel March 2010 - June 2010
BCD Travel January 2007 - August 2008
American Express Travel January 2003 - August 2006
Van Zile Travel September 2001 - December 2002
American Express Travel March 1999 - July 2001
Skills
Customer Service, Account Management, Customer Satisfaction, Sales, Call Center, Training, Customer Experience, Event Planning, Team Building, Negotiation, iWork, Microsoft Office, Social Media, Salesforce.com, Marketing, Sales Management, Leadership, Retail, Time Management
Education
Texas State University 2005 — 2010
Bachelor, International Business
Mohawk College 1997 — 1999
Associates Degree, Travel and Tourism
Centennial C.V.I. 1991 — 1996
Delta Air Lines May 2013 - Present
Fenway Group November 2012 - April 2013
Delta Airlines Inc. 2011 - November 2012
BCD Travel, LLC January 2010 - May 2011
BCD Travel 2007 - 2009
TRX, INC January 2005 - January 2007
TRX, INC January 2003 - January 2005
WorldTravel BTI January 2002 - January 2003
WorldTravel BTI January 2001 - January 2002
WorldTravel BTI January 1997 - January 2001
Skills
Access, Airlines, Budgets, Business Analysis, Business Intelligence, Business Process, Business Requirements, Customer Service, Databases, Integration, MS Project, Management, Microsoft Office, Operations Management, PeopleSoft, Product Development, Project Management, Requirements Analysis, Requirements Gathering, SDLC, Sabre, Software Project..., Team Leadership, Vendor Management, Visio, Visual Basic, Windows
Education
Mercer University - Stetson School of Business and Economics 1998 — 2000
B.B.A, Information systems
Dekalb Technical Institute
A.S, Electronic Engineering Technology
Mercer University
BBA, Computer Information Systems
OmniTech Solutions, Inc
Carlson Wagonlit Travel July 2007 - Present
BCD Travel March 1996 - July 2007
Skills
Travel Technology, Airlines, Online Travel, Business Travel, Travel Management, Sabre, Amadeus, Revenue Analysis
Education
Northern Illinois University 1979 — 1982
Bachelors, Business
Chemonics International\ October 2009 - Present
Sentara Healthcare March 2007 - February 2009
BCD Travel September 2006 - February 2007
Bayside Travel May 1997 - August 2006
Skills
Account Management, Vendor Management, Pricing, Process Improvement, Contract Negotiation, Travel Management, Outsourcing, Forecasting, Supply Management, Team Building, Purchasing, Business Travel, Procurement, Government Contracting, FAR, RFP, RFQ, Proposal Writing, Cross Functional Team..., Microsoft Office, Event Planning, Training, Team Leadership, Marketing, Management, New Business Development, International..., Travel Agency, Airlines, Global Sourcing, Strategic Planning, Budgets, Account Reconciliation, GDS systems, Sabre, Apollo GDS, Worldspan, Amadeus GDS, Airline Ticketing
Education
Old Dominion University 2004 — 2006
Bachelor of Science (B.S.), Recreation and Tourism, 3.5
Tidewater Community College 2000 — 2002
Associate of Science (AS), General Studies, 3.8
AutoTrader.com June 2014 - Present
AutoTrader.com June 2012 - June 2014
AutoTrader.com September 2010 - June 2012
Microsoft January 2008 - August 2009
Turner Broadcasting April 2007 - January 2008
Worldspan 2006 - 2007
BCD Travel February 2003 - November 2006
Worldspan October 2000 - October 2002
Worldspan June 1998 - October 2000
Skills
Project Management, Account Management, Product Management, Online Advertising, Pragmatic Marketing...
Education
Oglethorpe University
English
General Motors December 2014 - Present
IBM March 2013 - Present
Evolv On-Demand August 2012 - December 2012
Batrus Hollweg International February 2010 - August 2011
Hi-Line September 2007 - July 2009
BCD Travel January 2005 - August 2007
Zale August 2004 - January 2005
Specialty Outsourcing Solutions July 1999 - July 2004
Skills
Human Resources, Full-cycle Recruiting, Talent Acquisition, HRIS, ATS, Office Administration, Benefits, Microsoft Office, Payroll, Employee Relations, Interviewing, Hiring, Benefits Administration, Compensation, Outlook, Employee Benefits, HR Policies, PowerPoint, Word, Excel, Onboarding, Taleo, Sourcing, New Hire Orientations, Internet Recruiting, Ceridian, Customer Service, Screening, Background Checks, Cold Calling, Screening Resumes, Job Fairs, Applicant Tracking..., Recruiting, Interviews, SDLC, Training, Management, Talent Management, FMLA, College Recruiting, Workforce Planning, Time Management, Temporary Staffing, Temporary Placement, PeopleSoft, Employee Engagement, Performance Management, Employee Training
Education
Mclennan Community College 2002 — 2004
Marlin High School
BCD Travel June 2014 - Present
BCD Travel March 2012 - June 2014
World Heritage Foreign Exchange 2011 - 2014
DELTA AIR LINES, INC July 2006 - September 2011
DELTA AIR LINES INC July 2005 - July 2006
DELTA AIR LINES INC June 2003 - July 2005
Delta Air Lines Inc January 2000 - June 2003
Delta Air Lines Inc August 1996 - January 2000
SHERATON TARA HOTEL AND RESORT February 1984 - August 1996
Skills
Microsoft Office, Avaya, Verint, Customer Service, Customer Relations, Call Center, Quality Assurance, Performance Management, Customer Satisfaction, Vendor Management, Team Leadership, Team Management, Team Building, Supervisory Skills, Coaching, Airlines, Management, Call Centers, Workforce Management, Training, Outsourcing, Leadership Development, Customer Experience, Leadership
Education
Merrimack College 1977 — 1982
BS, Business Administration
Pentucket Regional 1973 — 1977
The Home Depot April 2009 - Present
Old Mutual Financial Network October 2004 - September 2010
BCD Travel 2001 - 2004
Magnet Communications 2000 - 2001
BellSouth 1999 - 2000
Skills
VMware ESX, Active Directory, Microsoft Certified..., Backup Exec, Management, EMC Storage, Norton Ghost, HP Data Protector, Cisco Routers, Dell Computers, Checkpoint
Education
Ohio University 1988 — 1994
Master of Science (MS), Physical Education / Athletic Training
BCD Travel October 2002 - Present
BCD Travel 2002 - Present
Skills
Tourism, Business Travel, Incentive Travel, GDS, Hotel Booking, Sabre, Apollo GDS, Amadeus, Travel Management, Online Travel
Education
McGill University 1990 — 1991
Law
Champlain Regional Cecep 1985 — 1987
Bachelor's degree, Tourism and Travel Services Management
Sage October 2014 - Present
CSC September 2007 - May 2014
BCD Travel April 2006 - August 2007
ARAMARK August 2002 - July 2005
Travel Technology Group August 2000 - March 2002
Carlson Wagonlit Travel April 1999 - January 2000
American Express Travel Services March 1996 - March 1999
American Express Travel Services 1993 - 1996
Skills
Account Management, Vendor Management, Customer Service, Contract Negotiation, Travel Management, Operations Management, Hospitality, Business Travel, Process Improvement, Team Building, Airlines, Customer Satisfaction, Revenue Analysis, Change Management, Sales Management, Team Leadership, Outsourcing, Management, Leadership, CRM, Negotiation, Training
Education
Northwood University
Bachelor of Science, Business Administration
Texas A&M University
BCD Travel November 2013 - Present
Virgin America May 2012 - December 2013
Children's Trust Fund of Oregon April 2005 - January 2012
Portland Gay Men's Chorus July 2001 - February 2004
Meadow Brook Theatre November 2000 - July 2001
EG Nicks 1997 - 2000
Jewish Ensemble Theatre January 1997 - May 1998
Santa Fe Music Hall - July 1996 - November 1996
Desert Voices September 1995 - June 1996
Peninsula Players Theatre April 1995 - September 1995
Skills
Customer Service, Event Planning, Team Building, Strategic Planning, Event Management, Training, Microsoft Office, Social Media, Leadership, Public Speaking, Ticketing, Management, Program Management, Public Relations, Budgets, Editing, Community Outreach, Microsoft Excel, Strategic Communications, Advertising, Fundraising, Social Media Marketing, Marketing Strategy, Team Leadership, PowerPoint, Research, Photoshop, Airlines, Project Planning
Education
Oakland University 1982 — 1986
Enzo Life Sciences, Inc. March 2010 - August 2013
The Last Detail, Inc. / Fort Street Investors, LLC February 1999 - November 2009
BCD Travel 1995 - 1999
United Van Lines, Inc. 1992 - 1995
Marriott International 1990 - 1992
Deloitte & Touche 1988 - 1990
Skills
Forecasting, Project Management, Microsoft Excel, Accounting, Customer Service, Budgets, Financial Reporting, Mergers & Acquisitions, Microsoft Office, QuickBooks, Great Plains Software, Process Improvement, Financial Modeling, Sarbanes-Oxley Act, Finance, ERP, Hyperion Enterprise, SEC filings, Cross-functional Team..., Financial Analysis, Strategic Planning, Cost Accounting, Leadership, Consolidation, Payroll, SAP, General Ledger, Cash Flow, JD Edwards, US GAAP, Financial Accounting, Analysis, Corporate Finance, Due Diligence, Journal Entries, Variance Analysis, Revenue Recognition, Cash Flow Forecasting, PeopleSoft, Accounts Payable, Consolidated Financial..., Monthly Close, Financial Audits, Internal Controls, Auditing, Management, Accounts Receivable, Cash Management, GAAP, Financial Statements
Education
Michigan State University 1984 — 1988
BA
BCD Travel May 2000 - Present
Skills
Business Travel, Sabre, Tourism, Airlines, Online Travel, Hotels, Hospitality, Amadeus, Operations Management, Leisure Travel, Revenue Analysis, Travel Technology, Training, Account Management
Education
Cotter School of Travel 1998 — 1999
Travel and Tourism, Travel and Tourism
Missouri Western State University 1996 — 1998
BCD Travel August 2000 - Present
Skills
Business Travel, Sabre, Ticketing, Meeting Management, Meeting Planning, VIP, Booking, Corporate Events, Event Planning, Contract Negotiations, Customer Service, Contract Negotiation, Event Management, Tourism, Travel Management, Incentives, Hotel Booking, Leisure Travel
Education
Tarrant County College 2009 — 2010
Business Administration and Management, General
New Mexico State University 1994 — 1996
AAS Business
BCD Travel June 2013 - Present
BCD Travel February 2006 - June 2013
BCD Travel 2000 - 2005
BCD Travel 1992 - 2000
Skills
Team Building, Travel Management, Online Travel, Account Management, Contract Negotiation, Business Travel, Process Improvement, Customer Service, Travel Technology, Amadeus, Leisure Travel, Ticketing, Leisure, Tourism
Education
Mesa Community College 1980 — 1982
Cornerstone Information Systems April 2015 - Present
Carlson Wagonlit Travel January 2013 - January 2015
Carlson Wagonlit Travel June 2011 - January 2013
Cook Systems International February 2009 - March 2011
BCD Travel January 2007 - November 2008
BCD Travel January 2007 - November 2008
BCD Travel January 2005 - January 2007
BCD Travel February 2004 - January 2005
BCD Travel November 1999 - February 2004
Worldspan June 1995 - November 1999
Skills
Travel Technology, Sabre, Travel Management, Project Management, Business Analysis, Business Travel, Vendor Management, Change Management, Process Improvement, Online Travel, Airlines, Account Management, Product Management, Strategic Partnerships, E-commerce, Program Management, Integration, Management, Leadership
Education
Millikin University 1982 — 1986
Bacholer's of Music in Education, Music Education - Piano and Oboe Majors
Millikin University 1982 — 1986
Bachelor of music in education, Music
BCD Travel February 2012 - Present
BCD Travel October 2005 - February 2012
Skills
Outlook, Microsoft Excel, Microsoft Office, Ceridian Payroll System, ADP Payroll
Education
Southwest Missouri State University 1991 — 1995
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
FOCUS on the 615 August 2011 - Present
American Express November 2006 - Present
BCD Travel April 2005 - November 2006
Transportation Security Administration January 2005 - February 2005
Cendant November 2003 - January 2005
American Express October 1997 - March 2003
Cendant October 1993 - October 1997
Skills
Performance Management, Customer Service, Leadership, Team Building, Call Center, Event Planning, Management, Fundraising, Customer Experience, Employee Training, Tourism, Coaching, Event Management, Operations Management, Training, Blogging, Program Management, Social Networking, Marketing, Entertainment, Sales, Social Media Marketing, Public Relations, Marketing Strategy, Social Media, Advertising, Marketing Communications, Facebook, Graphic Design, Email Marketing, Music, Publicity, Editing, Online Advertising, Press Releases, Digital Media, Digital Marketing, Photography
Education
Middle Tennessee State University 1987 — 1992
B.S. in mass communications, advertising, psychology, English
BCD Travel June 2006 - Present
Portland Habilitation Center 2004 - 2006
State of Oregon 2003 - 2004
Skills
Human Resources, Management, Travel Management, Business Travel, Customer Service, Employee Relations, Travel Planning, Meeting Planning, Call Center, Tourism, Leisure Travel, Incentives, Hospitality, Event Management, Sabre, Amadeus, Time Management, Call Centers, Online Travel
Education
Portland State University 2011 — 2012
Human Resources
Mt. Hood Community College 2000 — 2003
BCD Travel June 2006 - Present
Arch Insurance Group 2004 - 2006
Educational Testing Service 2002 - 2004
IEEE 1998 - 2002
American Express 1987 - 1998
Skills
Travel Management, Management, Travel, Business Travel, Hotels, Customer Service, Event Management, Sabre, Concur, Meeting Planning
Education
Moravian College 1978 — 1982
Bachelor's degree, Political Science and Government
BCD Meetings & Events August 2015 - Present
BCD Travel October 2013 - July 2015
Visit Orlando August 2007 - October 2013
Enterprise Rent-A-Car 2005 - 2007
Walt Disney World 2004 - 2005
Skills
Event Management, Leadership, Sales, Customer Service, Trade Shows, Strategic Partnerships, Event Planning, Marketing, Social Media Marketing, Hospitality, Social Media, Public Relations, Marketing Strategy, Social Networking, Marketing Communications, Team Building, Budgets, Public Speaking, Sales Management, Account Management, Strategic Planning, Hotels
Education
Northern Arizona University 2000 — 2004
Bachelor of Arts (BA), Sociology and Spanish
BCD Travel November 1988 - Present
Battle Creek, Mi September 1987 - November 1988
Detroit Metro Airport March 1986 - September 1987
Skills
Process Flow, Project Managment, DMAIC Methodology for..., Six Sigma, Travel Management, Business Travel, Airlines, Travel Technology, Tourism, Sabre, Hotels, Online Travel, Revenue Analysis, Call Center, Account Management, Contract Negotiation, Incentives, Hospitality, Team Leadership, Vendor Management, Process Improvement, Team Building, Operations Management, Project Management, Management, Car Rental, Call Centers, GDS, Cruises, Galileo
Education
Conlin-Hallissey Travel School 1986 — 1987
Travel and Tourism, Travel
Michigan State University 1983 — 1986
2 1/2 years - Communications Major
BCD Travel January 2012 - Present
American Express Business Travel August 2007 - January 2012
Grimaldi's August 2006 - April 2008
Best Buy January 2006 - January 2008
MCI July 2004 - July 2006
Skills
Customer Satisfaction, Team Leadership, Training, Account Management, Customer Service, Process Improvement, Sales, Team Building, Selling, Call Centers, Sabre, Business Analysis, Customer Experience, Contract Negotiation, Negotiation, Vendor Management, Tourism
Education
Mesa Community College 2011 — 2011
Business Management; Marketing and Accounting
BCD Travel February 2006 - Present
BCD Travel February 2006 - March 2015
Clarion Riverside Hotel November 2005 - February 2006
TQ3 Travel Solutions April 2005 - October 2005
Rosenbluth International/American Express Travel January 2001 - April 2005
Skills
Business Travel, Sabre, Ticketing, Travel Management, Online Travel, Tourism, Travel Planning, Customer Satisfaction, Leisure Travel
Education
Monroe Community College 1998 — 2000
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
BCD Travel October 2013 - Present
British Airways May 2007 - November 2013
Cox Radio November 2005 - May 2008
TeleTech April 2002 - August 2005
Skills
Airlines, Travel Management, Business Travel, Sabre, Ticketing, Amadeus, Aviation, Tourism, Airports, Flights, Revenue Analysis, Commercial Aviation, Leisure Travel, Online Travel, Hotels, Airline Ticketing, Travel Planning
Education
State University of New York College at Buffalo 2001 — 2005
Bachelor's degree, Communication, General
Niagara County Community College 2000 — 2001
Associate of Science (AS), Business Administration and Management, General
Farmington Company August 2015 - Present
American Express Global Business Travel August 2014 - August 2015
BCD Travel January 2007 - August 2014
Cellular Connections February 2006 - November 2006
Skills
Travel Management, Customer Service, Tourism, Business Travel, Hotels, Hospitality, Travel Planning, Sabre, Airlines, Online Travel, Account Management, Revenue Analysis, Amadeus, Management, Customer Satisfaction, Interviews, Sales, Hotel Booking, Sales Management, Ticketing, Leadership, Organizational..., Meeting Planning, Technical Writing, Email Communication, Cultural Anthropology, Medical Anthropology, Ethnography, Avaya IP Telephony, Genesys, Apollo, Travel Coordination, Qualitative &..., Time Management, Travel Technology, Call Centers, PowerPoint, Microsoft Word, Training, Event Management, GDS, Payroll, Sales Commissions, Travel Arrangements, Expense Reports, IBM iSeries, Schedule Analysis, Scheduling, Sales Coordination, RFP
Education
Oregon State University 2012 — 2016
Bachelor's Degree, Anthropology
Clark College 2010 — 2012
Associate of Arts (A.A.), History, Technical Writing, Anthropology
International Air and Hospitality Academy 2004 — 2005
Certificate in Airline and Travel Operations, Airline and Travel Operations
SNL Consulting and Management Services January 2014 - Present
Emirates August 2007 - July 2013
Merit Travel Group 2005 - 2006
BCD Travel January 1992 - February 2005
Skills
Real Estate, Tax Preparation, Tax Returns, Income Tax
Education
University of Toronto Mississauga
On going CGA and Certificate in Business Management, Accounting, Economics, Taxation,Marketing, Business Administration, Management and Operations
IATA/ACTA
International Airline and Travel Agency reporting, Tourism and Travel Services Management
McMaster University
Accounting and Business/Management
Universitat de Barcelona
Spanish Language and Literature
BCD Travel July 1995 - Present
Delta Air Lines February 1990 - June 1995
Skills
Sabre, Travel Management, Travel Technology, Business Travel, Management, Online Travel, Project Management, Ticketing, Account Management, Amadeus, Leisure Travel, Airlines, Travel Planning, Incentives, Tourism
Education
Missouri Western State University 2014 — 2016
Computer and Information Sciences and Support Services, Freshman
Intl Aviation and Travel Academy 1989 — 1989
Yes, Travel
Universal Travel / American Express April 2012 - Present
Travizon Travel April 2011 - December 2011
American Express Travel Services July 2007 - November 2010
Preferred Travel August 2006 - June 2007
AMERICAN EXPRESS TRAVEL SERVICES July 2004 - June 2006
BCD Travel September 2000 - July 2004
ROGAL ASSOCIATES July 1997 - September 2000
Skills
Cruises, Business Travel, Tourism, Leisure Travel, Leisure, Sabre, MS Office Suite, Microsoft Office, Vacation, Sales, Hospitality, Hotels, Customer Service, Online Travel, Revenue Analysis, Hotel Booking, Tour Operators, Resorts, Travel Management
Education
Ohio University 1971 — 1975
Bachelor of Arts Degrees, Psychology
Ohio University
Bachelor's degree, Counseling Psychology
American Express Global Business Travel April 2010 - Present
BCD Travel April 2006 - February 2010
WorldTravel BTI 1993 - 2005
American Express 1986 - 1993
Skills
Contract Management, Marketing, Travel Management, Sales Management, Negotiation, Business Development, Sales, Business Travel, International Sales, Leadership, Strategic Partnerships, Strategy, Management, Change Management, Business Planning, Business Strategy, Operations Management, Marketing Communications, Customer Service, Competitive Analysis, Start-ups, Budgets, Entrepreneurship, Marketing Strategy, Customer Satisfaction, CRM, Travel Technology, Event Management, Process Improvement, Selling, Pricing, Sales Process, Product Management, Forecasting, Team Building, Sales Presentations, Executive Management, Online Marketing, Vendor Management, E-commerce, Lead Generation, P&L Management, Team Management, Sales Operations, Direct Sales, Key Account Management, Product Marketing, Solution Selling, Team Leadership, Marketing Management
Education
Northwestern University - Kellogg School of Management
Executive Certification, Business, Management, Marketing, and Related Support Services
Northwood University
Bachelor Business Administration, Majors in Marketing & Finance
Dinova May 2012 - Present
Rearden Commerce August 2009 - May 2012
BCD Travel October 2008 - April 2009
Sabre Holdings 2003 - May 2008
Sabre Holdings January 2000 - October 2003
Sabre Holdings July 1996 - January 2000
Skills
Travel Management, E-commerce, Business Travel, Travel Technology, Account Management, Strategic Partnerships, SaaS, New Business Development, Business Strategy, B2B, Online Travel, Outsourcing, Marketing Strategy, P&L Management, Management, Program Management, Vendor Management, Team Building, Strategic Planning, Negotiation, CRM, Strategy, Start-ups, Business Development, Business Planning, Training, Product Marketing, Leadership, Analytics, Cross-functional Team..., Competitive Analysis, Sales, Marketing, Cloud Computing, Lead Generation, Customer Retention, Customer Satisfaction, Selling, Entrepreneurship
Education
Northwood University 1976 — 1978
Business, retail
North Kansas City Hospital January 2009 - Present
BCD Travel May 2006 - July 2007
Worldspan April 1994 - September 2005
Skills
Nursing, Healthcare Management, EMR, Critical Care, ACLS, Inpatient, Clinical Research, EHR, Patient Education, Healthcare, Hospitals
Education
National American University 2006 — 2008
Pre-Nursing Studies
Missouri Western State University 1975 — 1977
Pre-Nursing Studies
Sehlke Consulting LLC November 2012 - Present
CSC September 2011 - November 2012
OpTempo, LLC February 2004 - December 2011
BCD Travel June 2004 - January 2008
General Dynamics Information Technology March 2001 - October 2003
ANSER March 2000 - March 2001
Sprint December 1998 - March 2000
United States Marine Corps 1993 - 1999
Skills
Accounting, Oracle, SQL, Cognos, Business Analysis, Budgets, Analysis, Managerial Finance, Database Administration, Integration, DoD, Access, Process Improvement, Business Process..., Program Management, Government, Financial Analysis, Risk Management
Education
Park University 1997 — 2001
BS, Accounting, IT
BCD Travel April 2007 - Present
Near Space Ventures, Inc 2005 - Present
International Institute of Business Analysis® October 2009 - May 2015
International Institute of Business Analysis February 2010 - December 2012
KC Chapter of the International Institute of Business Analysis March 2011 - March 2012
BCD Travel April 2007 - January 2009
Transamerica September 2004 - April 2007
TriMin 1998 - July 2004
TriMin Systems, Inc. May 1996 - July 2004
TriMin Systems, Inc. September 1995 - May 1996
Skills
Business Analysis, Leadership, Product Management, Project Management, Requirements Management, Business Process, Enterprise Software, Training, SDLC, Team Leadership, Process Improvement, Business Intelligence, Vendor Management, BABOK, Software Project..., Full project lifecycle..., Integration, Business Process..., Project Portfolio..., Marketing Strategy, Use Case Analysis, User Stories, Product Planning, Cross-functional Team..., Change Management, Team Management, Business Process Mapping, Program Management, Software Documentation, IT Strategy, Agile Methodologies, Customer Service..., Certified business...
Education
North Hennepin Community College 1992 — 1995
Computer Science
BCD Travel January 2015 - Present
Gray's Travel Managment July 2014 - January 2015
Bishop McCann September 2012 - July 2014
American Express Business Travel June 2010 - July 2012
AAA CHICAGO MOTOR CLUB January 2005 - August 2009
American Express Business Travel December 1984 - March 2002
Skills
Account Management, Customer Service, Tourism, Travel Management, Business Travel, Sales, Sales Management, Customer Satisfaction, Negotiation, Call Centers, Management, Team Leadership, Hotels, Hospitality, Event Management, Meeting Planning, Leadership, Contract Negotiation
Education
Crystal Lake Community High School 1973 — 1976
McHenry County College
Tourism and Travel Services Management
ADTRAV Travel Management January 2015 - Present
BCD Travel September 2012 - December 2014
FCm Travel Solutions/Corporate Traveler December 2008 - September 2012
Kforce Professional Staffing December 2007 - November 2008
CDW January 2006 - December 2007
Skills
Salesforce.com, Travel Management, Microsoft Office, CRM software, Cold Calling, Customer Presentations, Phone Sales, Staff Training, Client Retention, Client Relationship..., Inside Sales, Outside Sales, Business Networking, Professional Networking, WebEx, GoToMeeting, Expense Management, Travel Planning, Incentive Travel, Account Management, Consultative Sales..., Business Travel, Online Travel, CRM, Customer Retention, Contract Negotiation, Business Development, Telemarketing, Sales Operations, Sales Management, Pricing, Sales Presentations, Selling, Lead Generation, Networking, Sales Prospecting, Leadership, Revenue Analysis, Trade Shows, B2B, Tourism, Direct Sales, Leisure Travel, New Business Development, Territory Development, Key Account Management, Building Relationships, Cost Reduction..., Sales Process, Hotels
Education
Michigan State University 1997 — 2002
BA, Communication
BCD Travel February 2014 - Present
Frontier Airlines January 2010 - October 2013
Midwest Airlines 1996 - 2010
DST Systems January 1996 - March 1996
America West Airlines March 1992 - December 1995
Skills
Airlines, Airports, Sabre, Aviation, Flights, Commercial Aviation, Aircraft, Aviation Security, Airport Management, Flight Safety, Leadership, IATA, Amadeus, Customer Satisfaction, Flight Planning, Charter, Airline Ticketing, Ticketing, Civil Aviation, Aircraft Maintenance, Airline Management, Training, Avionics, Management, Customer Experience, Piloting, Airline Reservations, Travel Management, Call Center
Education
Missouri Western State University 1987 — 1991
BSBA, Business
U.S. Bank/Elavon November 2014 - Present
Gelhardt IT Consulting (part time consulting work) October 2005 - Present
Georgia Lottery Corporation August 2014 - October 2014
TravelClick June 2012 - July 2014
Lockheed Martin Information Technology November 2011 - June 2012
BCD Travel October 2011 - October 2011
NCR Corporation June 2011 - September 2011
InterCall September 2007 - June 2011
General Dynamics October 2005 - September 2007
World Airways (& World Airways Holdings) July 2001 - October 2005
Education
Department of Defense 2012 — 2014
Certification Program
Texas A&M University 2010 — 2014
Certification Programs
National Defense University 1996 — 1998
CIO Certificate Program (Masters Equivalent)
University of Montevallo 1984 — 1986
Masters of Education
University of Florida 1975 — 1979
BS
Boca Raton High School 1971 — 1975
BCD Travel November 2013 - August 2014
TLG Travel Management October 2012 - April 2013
AgustaWestland Philadelphia Corp. July 2009 - June 2012
Just to Travel, Ltd. March 2008 - March 2009
Travizon Travel October 2006 - February 2008
Thomas Travel Service May 2005 - May 2006
World Travel, Inc. March 2000 - May 2005
American Express One May 1997 - March 2000
Skills
Toastmasters, Sabre, aXiom, AX billing, Apollo GDS, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Satisfaction, Travel Management, Aviation, Program Management, Tourism, Business Travel, Budgets, Airlines, Management, Sales, Training, Leadership
Education
Wilma Boyd Career Schools, Inc. 1977 — 1978
Yes, Airline & Travel Agency
York College of Pennsylvania 1976 — 1977
Business Management
Montgomery College 1980 — 1981
Computer Science
Volkswagen Group of America, Inc. 2008 - 2011
BCD Travel 2008 - 2009
Volkswagen of America, Inc. 2007 - 2008
Volkswagen of America, Inc. 2006 - 2007
Solomon Friedman Advertising 2004 - 2004
Skills
Event Management
Education
Michigan State University 2002 — 2006
Bachelor of Arts, Communication & Public Relations
BCD Travel 2011 - Present
Lathrop, Plattsburg and Kearney Missouri School Districts January 2009 - July 2011
Lawson High School: Lawson, Missouri September 2008 - December 2008
Elzware, Ltd. May 2008 - December 2008
Missouri Western State University - Western Institute May 2007 - September 2007
Skills
Social Media, Public Speaking, Teaching, Writing, Press Releases, Editing, Social Networking, Marketing, Higher Education, Customer Service, Photography, Event Management
Education
Missouri Western State University 2005 — 2008
B.S., Speech/Theatre Ed. major, English Ed and Journalism Ed. Minors
Thunderbird Resort May 2013 - Present
BCD Travel August 2012 - May 2013
Professional Civil Process December 2006 - August 2012
Skills
Travel Consultant, Customer Service, Management, Retail
Education
Mississippi State University 1976 — 1980
Communications
Callaway High School 1970 — 1975
High School Diploma, General
North Kansas City Hospital January 2008 - Present
Ford Motor Company February 2006 - October 2007
BCD Travel November 2005 - May 2007
Worldspan/Travelport May 1994 - September 2005
Skills
CPR Certified, BLS, EMR, Healthcare
Education
National American University - Kansas City, Mo. Zona Rosa 2005 — 2006
Pre-Nursing Studies
Missouri Western State University 1996 — 1997
Biology, General
BCD Travel August 2007 - Present
Times Ten Cellars - Ft Worth September 2006 - Present
Lone Star Ride Fighting AIDS 2005 - 2010
BCD Travel September 2003 - June 2006
WorldTravel BTI 2001 - 2005
Skills
Tourism, Airlines, Sabre, Revenue Analysis, Hotels, Business Travel, Travel Management, Leisure, Hospitality Industry, Online Travel, Hospitality, Event Management, Leisure Travel, Amadeus, Travel Technology
Education
Mountain View College 1987 — 1987
Business, Management, Marketing, and Related Support Services
Henderson County Jr. College 1985 — 1987
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
Travizon May 2015 - Present
BCD Travel November 2014 - May 2015
Princess Cruise Lines June 2014 - October 2014
Princess Cruise Lines November 2012 - June 2014
FVB Limited October 2010 - November 2012
Carlson Wagonlit Travel USA June 1998 - October 2010
American Express Travel September 1987 - June 1998
Skills
Customer Service, Small Business, Strategic Planning, Marketing, Microsoft Office, Sales Management, Coaching, Team Building, Team Leadership, Team Management, Cross-functional Team..., VIP Services, VIP management, Creative Strategy, Creative Direction, Vendor Relationships, Operating Systems
Education
Newbury College 1982 — 1984
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management, 4.5
Verizon Communications September 2009 - Present
BCD Travel July 2007 - March 2009
Travelocity Inc. March 2005 - March 2007
Valtech March 2003 - March 2005
Kinko's November 2002 - March 2003
EcomData January 1999 - November 2002
Skills
Enterprise Software, Start-ups, E-commerce, Program Management, Product Management, Cloud Computing, Strategy, IT Strategy, Management, SDLC, Marketing, Product Marketing, Business Development, Enterprise Architecture, Consulting, Business Strategy, Recruiting, Mobile Devices, Telecommunications, Product Development, Go-to-market Strategy, Marketing Strategy, Training, Executive Management, Competitive Analysis, Mergers & Acquisitions, Security, Data Center, Leadership, Governance, Agile Methodologies, SaaS, Business Intelligence, Cross-functional Team...
Education
University of California, Berkeley 1997 — 1999
MBA
West Virginia University 1990 — 1992
MS, Computer Science
Osmania University 1983 — 1987
B.S., Mechanical Engineering
Osmania University
Bachelor of Science (BS), Mechanical Engineering
BCD Travel March 2012 - Present
American Express March 2005 - March 2012
epipeline February 2000 - March 2005
Carlson Wagonlit Travel August 1997 - February 2000
ITIM Associates February 1996 - August 1997
Carlson Wagonlit Travel (Wagons-lits Travel USA) February 1991 - February 1996
ALDI Supermarkets June 1990 - February 1991
Skills
International Management, IT Strategy, Product Development, E-commerce, SaaS, Vendor Management, Business Strategy, Executive Management, Management, Software Development, Management Consulting, Outsourcing, SDLC, Strategic Partnerships, Cloud Computing, Enterprise Software, Budgets, CRM, Mergers & Acquisitions, IT Management, Product Management, Strategy, Business Analysis, Business Development, Requirements Analysis, Sales, Mobile Devices, Leadership, Business Process..., Project Portfolio..., Contract Negotiation, Information Technology, Process Improvement, Strategic Planning, Software Project..., Program Management, Agile Methodologies, Business Intelligence, Analytics, Team Leadership, Enterprise Architecture, Cross-functional Team..., Business Process, Start-ups, Integration, Project Management, Competitive Analysis, Solution Selling, Change Management
Education
Miami University 1986 — 1990
BS
E*TRADE Financial July 2007 - Present
BCD Travel August 2005 - July 2007
Synavant (Sales Technologies) June 1999 - January 2004
Synavant (Sales Technologies) November 1997 - May 1999
Synavant (Sales Technologies) December 1996 - October 1997
Skills
Project Management, Management, SDLC, Information Technology, Investments, Vendor Management, Business Analysis, Business Intelligence, Software Project..., Integration, Visio, Agile Methodologies, Requirements Analysis, Enterprise Architecture, Process Improvement, Web Services, Agile Project Management, SaaS, Team Building, Data Warehousing, CRM, Cross-functional Team..., SOA, Microsoft SQL Server, Business Process..., Enterprise Software, PMO, IT Strategy, Program Management, PMP, Product Management, Cloud Computing, Implementation..., Project Portfolio..., Resource Management, Leadership
Education
Devry University, Alpharetta GA 2002 — 2005
Bachelor's degree
New Mexico State University 1986 — 1988
Associate’s Degree
Texas Federation of Republican Women November 2013 - Present
Texas CMS January 2013 - Present
Apartment Life April 2007 - February 2012
BCD Travel February 2006 - August 2008
BCD Travel February 2006 - September 2006
El Paso Community College 2004 - 2005
Skills
Sabre, MAC profiecient,..., Tourism, Event Planning, Event Management, Non-profits, Fundraising, Customer Service, Contract Negotiation, Hospitality, Nonprofits, Public Speaking, Public Relations, Time Management, Marketing, Social Networking, Leadership, Social Media Marketing
Education
New Mexico State University 2003 — 2005
Bachelors, Hotel, Restaurant, Tourism Management
El Paso Community College 1998 — 2001
Associates, Travel And Tourism
IHG - InterContinental Hotels Group September 2006 - Present
BCD Travel 2003 - 2006
SchlumbergerSema (formerly LHS Communications) 2000 - 2003
Skills
PeopleTools, Integration, PeopleSoft, SDLC, Crystal Reports, Requirements Gathering, Oracle Business..., Oracle, ERP, Business Intelligence, SOA, IT Strategy, Business Analysis, Software Development, Databases, Unix, Enterprise Architecture, SQL, Visio, Requirements Analysis, Software Project..., Solution Architecture, Agile Methodologies, Disaster Recovery
Education
Московский Государственный Университет Путей Сообщения (МИИТ) 1982 — 1987
Master of Science (MS), Electrical and Electronics Engineering
Moscow Russia 1972 — 1982
BCD Travel June 2010 - Present
BCD Travel August 2001 - June 2010
H&R Block 2004 - 2008
City Express 1988 - 1991
Skills
Business Travel, Process Improvement, Project Management, Sabre, Contract Negotiation, Travel Management, Travel Technology, Salesforce.com, Call Centers, Account Management, Troubleshooting, Vendor Management, Amadeus, Operations Management, E-commerce, Negotiation, Customer Satisfaction, Cross-functional Team..., Customer Service, Program Management, Management
Education
Northern Virginia Community College 2000 — 2006
Associate in Information Technology, IT
CEGEP 1985 — 1987
Polyvalente Nicolas-Gatineau 1980 — 1985
GED
Investors Group May 2009 - Present
Communicare Inc. June 2007 - February 2009
BCD Travel 1989 - 2006
Skills
Investments, Management, Insurance, Coaching, Leadership, Employee Engagement, Change Management, Marketing, Leadership Development, Project Management, Business Development, Fundraising, Relationship Management, New Business Development, Business Strategy, Strategic Planning, Business Planning, Account Management, Business Analysis, Team Building, Negotiation, Project Planning, Strategy, Human Resources, Recruiting, Management Consulting, Organizational..., Strategic Financial..., Training, Risk Management, Business Process..., Financial Planning
Education
McMaster University 1979 — 1982
Hon BA, English
BCD Travel April 2000 - Present
McKesson May 1998 - April 2000
Skills
PeopleTools, Microsoft SQL Server, Crystal Reports, PeopleSoft, DB2, Business Intelligence, Databases, Servers, Oracle 9i, SQL, Requirements Gathering, VMware, Visio, WCF, SSRS, Oracle, T-SQL, Vendor Management, ASP.NET, Agile Methodologies, Access, Data Warehousing
Education
Michigan State University
Bachelor of Arts (BA), Physics
CSM Bakery Products July 2012 - Present
Lectra USA December 2011 - May 2012
BCD Travel March 2008 - October 2011
JP Morgan March 2007 - March 2008
InterContinental Hotels Group August 2004 - February 2007
The Coca-Cola Company May 1996 - May 2004
Sprint Communications June 1986 - December 1995
Skills
Expense Management, Conferences, Office Management, Event Management, Customer Relations, Customer Service, Events, Lotus Notes, Spreadsheets, Administrative..., Payroll, PowerPoint, Marketing, Coordination, Budgets, Management, Leadership, Training, Human Resources, Event Planning, Project Planning, Calendars, Travel Arrangements
Education
Morris Brown College 1970 — 1974
BS, Sociology
Atlanta Area Technical School 1971 — 1973
Certificate, Travel and Tourism
Marsh-Draughon Business College 1970 — 1972
AA, Business Management
BCD Travel April 2013 - Present
BCD Travel July 2010 - April 2013
BCD Travel January 2008 - July 2010
AIG March 2004 - December 2007
Skills
Information Security, Active Directory, CISSP, PCI DSS, Vulnerability Assessment, Disaster Recovery, Troubleshooting, Network Security, Security, Windows Server, Training Co-ordination, ITIL v3 Foundations..., ISO 9001, ISO 27001, SSAE 16, Incident Management, Change Management, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Outlook, MS Visio, Security Policy, Infrastructure, Security Audits, Vulnerability Management, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Visio, Vendor Management, Leadership
Education
Devry University 2001 — 2006
Bachelor of Science (B.S.), Computer Information Systems
Orangeburg Calhoun Technical College 1992 — 1994
Associate of Science (A.S.), Mechanical Engineering Technology
BCD Travel July 1999 - Present
Skills
Business Travel, Strategy, Leadership, Travel Management, Online Travel, Travel Technology, Sabre, Revenue Analysis, Leisure Travel, Tourism, Account Management, Amadeus, Leisure, Airlines, Contract Negotiation, Strategic Partnerships
Education
Northeastern University
Business
BCD Travel April 2013 - Present
Carlson Wagonlit Travel August 2011 - April 2012
Winestyles 2005 - 2009
Skills
Management, Supply Chain, Retail, Travel Management, Tourism, Business Travel, Customer Service, Strategic Planning, Marketing Strategy, Team Building, Airlines, New Business Development, Small Business, Pricing, Strategy, Online Marketing, Hospitality, Customer Satisfaction, Sales Management, Online Advertising, Online Travel, Contract Negotiation, Start-ups, Account Management, E-commerce, Operations Management, Business Development, Marketing, Program Management, Salesforce.com, Business Strategy, Business Planning, Event Management, Negotiation, Leadership, Sales, Budgets, Coaching
Education
Northwestern College 1980 — 1984
MacNair Travel Management May 2015 - Present
The Anonymous Elf December 2011 - Present
BCD Travel April 2006 - May 2015
Kimpton Hotels July 2007 - January 2010
MacNair Travel Management December 2003 - April 2006
Skills
Management, Time Management, Customer Satisfaction, Recruiting, Event Planning, Human Resources, Customer Service, Access, Hospitality, Outlook, Interviews, Program Management, Data Analysis, Microsoft Excel, PowerPoint, Hotel Booking, Tourism, Business Travel, Hotels
Education
Northern Virginia Community College
Associate of Arts and Sciences (A.A.S.), Hotel Management
BCD Travel January 2011 - Present
BCD Travel July 2006 - January 2011
BCD Travel March 2004 - July 2006
BCD Travel March 2003 - March 2004
BCD Travel August 2002 - March 2003
Skills
Account Management, Salesforce.com, Contract Negotiation, E-commerce, Vendor Management, Customer Service, New Business Development, Team Leadership, Process Improvement, Project Management, Sales Management, Team Building, Strategic Partnerships, Management, Travel Technology, Business Travel
Education
Ohio University 1997 — 2002
Bachelor of Business Administration (B.B.A.), Management Information Systems and Services
Ohio University 1997 — 2002
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
BCD Travel September 2006 - Present
Education
Marywood University 1994 — 1998
BCD Travel August 2013 - Present
BCD Travel December 2005 - August 2013
TQ3Navigant 1998 - 2006
Navigant 1998 - 2006
Cramer Krasselt December 1995 - October 1998
Skills
Sales, Business Travel, Travel Management, Account Management, Online Travel, Tourism, Revenue Analysis, Salesforce.com, Hotels, B2B, Sales Management, Contract Negotiation, Trade Shows, Pricing, E-commerce
Education
Michigan State University 1989 — 2003
Bachelor of Arts, Advertising
BCD Travel September 2014 - Present
BCD Travel July 1979 - September 2014
BCD Travel July 1979 - August 2014
Skills
Airlines, Business Travel, Travel Management, Online Travel, Sabre, Travel Technology, Revenue Analysis, Account Management, E-commerce, Leisure Travel, Leisure, Cruises, Amadeus, Salesforce.com, Incentive Travel, Meeting Planning, Travel Planning, Strategic Partnerships, Pricing, Contract Negotiation, Yield Management
Education
Oregon State University 1973 — 1977
BS, Political Science
BCD Travel October 2012 - Present
BCD Travel June 2012 - October 2012
Currey Ingram Academy June 2007 - June 2012
Skills
Web 2.0, Instructional Technology, Technology Integration, Web Development, Microsoft Office, Windows, Coaching, Differentiated..., iWork, iLife, Promethean Board, iPad, Public Speaking, Curriculum Design, Curriculum Development, Customer Satisfaction, Employee Relations, Teacher Training, Behavior Management, Travel Management, Learning Disabilities, Leadership, Event Planning, Fundraising, Educational Leadership, SABRE GDS, Worldspan, Employee Engagement, Employee Training, Job Coaching, Concur, Apple, Internet, CSS, SQL, HTML, Team Building, Sabre, Customer Service, Business Travel, Airline Ticketing, Performance Reviews, WebEx, Management
Education
Middle Tennessee State University 2005 — 2007
Bachelor of Science (B.S.), Business Administration Major / Secondary Education Minor
BCD Travel August 2014 - Present
BCD Travel June 2013 - Present
BCD Travel July 2010 - June 2012
BCD Travel September 2008 - July 2010
BCD Travel October 2007 - August 2008
BCD Travel January 2007 - October 2007
Wendys International October 1999 - November 2006
Skills
Travel Management, Databases, SQL, Management, Analytics, Business Travel, Access, Business Intelligence, Data Analysis, Business Analysis, Online Travel, Software Documentation, SharePoint, Requirements Gathering, Leadership, Business Objects, Account Management, Customer Service
Education
Ohio University 1995 — 1999
BS, Recreation Management
Blue Cross and Blue Shield of Kansas City October 2011 - Present
Ultimate Escapes Destination Club August 2004 - December 2010
Tanner and Haley Destination Club August 2005 - January 2007
BCD Travel August 2001 - August 2004
Pro-Staf January 2001 - November 2001
Dairy Farmers of America July 2000 - January 2001
Travel and Transport April 1998 - July 2000
Heartland Health Systems November 1996 - April 1998
Skills
Time Management, Customer Service, Hotels, Tourism, Event Planning, Event Management, Management, Negotiation, Project Planning, Access, Human Resources
Education
Missouri Western State University 1990 — 1995
Nursing/Biology
Cotter School of Travel and Tourism 1990 — 1991
Certificate, Travel and Tourism
Sirius XM Radio August 2005 - September 2011
BCD Travel September 2003 - July 2005
The Sherwin Williams Company 2001 - 2003
Sherwin Williams September 1999 - 2001
Education
Miami University 1994 — 1998
BS, Finance
TSI USA September 2012 - Present
TSI USA February 2009 - September 2012
BCD Travel October 2006 - February 2009
Skills
Business Travel, Account Management, Contract Negotiation, Travel Management, Strategic Partnerships, New Business Development, Sales, Sabre, Strategic Planning, Hospitality, Pricing, Online Travel, B2B, Hotels, Leadership, Negotiation, Airlines, Pricing Strategy, Financial Analysis, Management, Tourism, Customer Service
Education
Miami University 1996 — 2000
BS, Marketing, International Business
BCD Travel Travel Sales Consultant/Exchange SpecialistTAG;Connexions Loyalty Fulfillment ServicesNovember 2004 - December 2009
Alaska Airlines May 1994 - August 2003
Skills
Customer Service, Travel Management, Business Travel, Sales, Tourism, Leadership, Microsoft Word, Team Building, Leisure Travel, Hotels, Social Media, Sabre, Worldspan, Apollo
Education
Northeastern University 1983 — 1988
Bachelor of Arts (BA), Human Services
Kelly Services April 2013 - Present
Eddie Bauer September 2010 - April 2013
Fifth Third Bank February 2006 - May 2008
Fifth Third Bank May 2003 - February 2006
National TechTeam July 1999 - May 2003
National TechTeam July 1999 - February 2002
BCD Travel March 1998 - July 1999
Winegardner & Hammons November 1997 - March 1998
Winegardner & Hammons June 1997 - November 1997
Wyndham Hotel Group August 1996 - June 1997
Skills
Human Resources, Staffing Coordination, Benefits Administration, Employee Orientations, Employee Learning &..., Temporary Staffing, Permanent Staffing, Career Transitioning, Career Advise, Talent Recognition, Hospitality Management, Banking Relationships, Retail Banking, Retail Sales Experience, Employee Benefits, Employee Relations, Onboarding, Sourcing, Recruiting, Interviews, Sales
Education
Walsh College of Accountancy and Business Administration 1999 — 2002
Master of Business Administration (MBA), Human Resources Management and Services, 3.6
Michigan State University 1992 — 1996
Bachelor of Arts (BA), Hospitality Administration/Management, 3.2
LogistiCare October 2010 - July 2011
LogistiCare 2010 - 2011
State Bank & Trust May 2009 - October 2009
TSi Logistics December 2008 - March 2009
C.R. Bard August 2008 - October 2008
BCD Travel January 2008 - April 2008
Bridgestone Golf March 2005 - October 2007
Skills
SAP, Microsoft Excel, Microsoft Word, Microsoft Outlook, Data Entry: 60 wpm, 10..., Quicken, PeopleSoft, Silverlake (AS400)..., Lacerte, JDE Basics, TraQ-It Database..., Access, Accruals
Education
Macon State College 1997 — 2002
Bachelor of Business and Information Technology, Accounting
The Corcoran Group 2012 - Present
Pfizer, Inc. 2008 - 2011
Goldman Sachs 2000 - 2008
BCD Travel 1998 - 2000
American Express 1983 - 1997
Skills
Account Management, Contract Negotiation, Vendor Management, Travel Management, Sales, Business Travel
Education
Niagara University 1977 — 1981
BS, Marketing, Tourism Management
Mynderse Academy 1973 — 1977
CIBT May 2011 - Present
Apollo Group, parent of University of Phoenix November 2002 - July 2010
BCD Travel April 1996 - November 2002
BCD Travel July 1994 - April 1996
Skills
Travel Management, Hotels, Sales, Account Management, Business Travel, Negotiation, Tourism, Contract Negotiation, Event Management, Program Management, Event Planning, Customer Service, Hospitality, Customer Satisfaction, Call Center, Sabre
Education
Northern Arizona University
B.A., Journalism
University of Phoenix
Management Development Program
BCD Travel June 2003 - Present
American Express Travel December 1988 - March 2002
Skills
Travel Management, Customer Service, Business Travel, Leisure Travel, Sabre, Tourism, Online Travel, Leisure, Travel Technology, Ticketing, Vacation, Car Rental, Airline Ticketing, Hotels, Incentive Travel
Education
Associated Travel School, Miami, Florida 1988 — 1988
Certificate of Travel, Tourism and Travel Services Management, A
Mesa Community College 1987 — 1988
open
McClintock High School 1983 — 1987
Diploma, General
BCD Travel September 2004 - Present
Midwest Airlines July 2000 - October 2004
Weekenders USA August 1993 - July 2004
Payless Cashways, Inc September 1985 - July 2000
Skills
Team Building, Customer Service, Public Speaking, Event Management, Marketing, Event Planning, Training, Budgets, Sales
Education
Raytown High School 1970 — 1972
Northwest Missouri State University
Avoya Travel May 2010 - Present
BCD Travel May 2009 - Present
Skills
Galileo, Travel Management, Travel Technology, Apollo, Amadeus, Leisure Travel, Ticketing, GDS, Amadeus GDS, Incentive Travel, Travel Insurance, IATA, Airlines, Hotels, Booking Systems
Education
Northeastern University
Unversity of Virginia
BCD Travel January 2010 - Present
DHL Global Business Services October 2009 - January 2010
Carlson Wagonlit Travel January 1987 - October 2009
Skills
Sabre, Ticketing, Airlines, Apollo, Business Travel, GDS, Leisure Travel, Travel Technology, Travel Management, Online Travel, Galileo, Tourism
Education
Mesa Community College 1973 — 1975
None, Pre-Nursing
Panera Bread May 2011 - Present
Receptions Inc November 2008 - Present
Cincinnati Marriott North East November 2010 - April 2011
Medpace September 2008 - March 2010
BCD Travel March 2008 - September 2008
Carlson Wagonlit Travel July 2006 - March 2008
American Express Travel August 1993 - January 2002
IVI Travel 1989 - 1993
Woodside Executive Travel 1987 - 1989
Skills
Catering, Food & Beverage, Restaurants, Event Planning, Hospitality, Food Service, Customer Service, Meeting Planning, Hospitality Management, Event Management, Time Management, Sales, Hotels, Marketing Strategy, Sales Management, Strategic Planning, Team Building, Leadership, Microsoft Word, Marketing, Contract Negotiation, Account Management, Training, Social Media, Microsoft Office, Public Speaking
Education
Northern Kentucky University 1985 — 1988
Aviation and Business
Northern Kentucky University 1985 — 1988
Aviation and Business
Glen Este High School 1980 — 1984
BCD Travel July 1996 - Present
Travel Vision January 1992 - June 1996
Skills
Business Travel, Travel Management, Tourism, Incentives, Operations Management, Change Management, Airlines, Workforce Management, Call Center, Contact Center..., Process Improvement, Hotels, Online Travel, Travel Technology, Budgets, Contract Negotiation, Revenue Analysis, Event Management
Education
Mount Ida College
Ziopharm Oncology August 2011 - Present
Certus International March 2011 - May 2011
Antisoma March 2007 - February 2011
BCD Travel October 1999 - March 2007
Skills
IND, Regulatory Submissions, NDA, Drug Development, Regulatory Affairs, FDA, Project Management, eCTD, GCP, Sop, Clinical Trials
Education
Massachusetts College of Liberal Arts 1986 — 1990
BA, English Communications
Suffolk University 2003 — 2005
Paralegal Certificate, Paralegal Studies
The Katherine Gibbs School 1992 — 1992
Entree Certificate, Secretarial
BCD Travel August 2010 - Present
Skills
Hospitality Management, Hotels, Customer Service, Hospitality Industry, Event Planning
Education
Oakland Community College
Sociology
BCD Travel August 1998 - Present
Education
Oregon State University
Bachelor of Science, Political Science
Arbor Terrace 2011 - Present
Sweet Apple Elementary School 2009 - Present
New Hope Christian Fellowship Church IL 2004 - 2007
Alden North Shore Assisted Living January 2003 - December 2003
Lee Manor Nursing & Rehabilitation October 2001 - December 2002
BCD Travel September 1993 - February 2001
Skills
Teaching, Psychology, Group Therapy, Community Outreach, Staff Development, Volunteer Management, Case Managment, Microsoft Excel, Crisis Intervention, Management, Windows, Mental Health, Employee Benefits, Fundraising, Microsoft Word, Leadership, Nonprofits, Project Planning, Social Services, Curriculum Development, Event Planning, Leadership Development, Conflict Resolution, Public Speaking, Youth Mentoring, Community Development, Coaching, Training, Curriculum Design, Grant Writing, Adolescents, Program Development, Psychotherapy, Case Management, Resume Writing, Child Development
Education
International Institute for Learning 2012 — 2012
CAPM studies in progress - 2012, Certified Associate Project Manager
Northeastern Illinois University
BA, Psychology
BCD Travel June 1997 - Present
Education
MSU
Advertising
BCD Travel October 2012 - Present
Panera Bread October 2010 - October 2012
Skills
Time Management, Food Service, Restaurant Management, PowerPoint, Microsoft Excel, Customer Satisfaction, Data Entry, Food & Beverage, Hospitality, Inventory Management, Catering, Facebook
Education
Oakland Community College 2008 — 2012
Associate of Science (A.S.), Surgical Technology/Technologist
Night nanny International January 2008 - December 2013
BCD Travel 2007 - 2008
TQ3 Travel Solutions 2004 - 2007
Skills
Excellent..., Exceptional Customer..., Proficient in Microsoft..., Spreadsheet and..., Multimedia development, Strong communication..., Independent and..., 50-60 word per minute..., Outlook Google..., Refinance, Notary Public, FHA, Hotels, Global Distribution..., Child Welfare
Education
Metropolitan State University of Denver 2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Behavioral Sciences
University of Northern Colorado 2004 — 2005
Canyon Creek Travel December 2013 - Present
Sabre Holdings June 2011 - December 2013
BCD Travel December 2008 - May 2011
Skills
Account Management, Project Management, Management, Travel Management, Tourism, Business Travel, CRM, Airlines, Business Analysis, Strategic Partnerships, Hotels, Contract Negotiation, Leisure, Online Travel
Education
Ohio University
BCD Travel August 1995 - Present
CCH Incorporated November 1988 - August 1995
Skills
Corporate international..., Travel Management, Corporate travel, Leisure, Travel Planning, Hotels, Business Travel
Education
Michigan State University
Bachelor of Arts (BA), Creative Writing
BCD Travel April 2008 - May 2015
Travelocity Business April 2008 - June 2013
Sato Travel April 2000 - April 2005
Skills
I am proficient in..., Microsoft Excel, Microsoft Word, 10 Key, Apollo GDS
Education
Palo Alto College 2000 — 2002
Computers, B
Mt Vernon Senior Indiana 1972 — 1976
Business Administration and Management, General
BCD Travel June 2011 - Present
Skills
Business Travel, Customer Service, Online Travel, Sabre, Project Management
Education
Missouri State University 1990 — 1994
Bachelor of Science (BS), Geography
BCD Travel May 1997 - Present
1st Street Graphics 1995 - February 1997
Skills
Customer Service, Photoshop, Photography, Management, Programming, Design, Data Analysis, Report Design, Process Improvement
Education
University of Missouri-Kansas City 2012 — 2014
Computer Science
Missouri Western State University 1988 — 1992
Studio Arts
ECCO Select February 2014 - Present
BCD Travel July 2007 - February 2014
Pinnacle Airlines, Inc. 2006 - 2007
Mel's Meat Market 2003 - 2006
Embalming Service International 2000 - 2003
Skills
Airline Ticketing, Airlines, Online Travel, Sabre, Apollo GDS, Worldspan, Amadeus GDS, Concur, Cash Handling, Cash Register, Petty Cash, Go Live Support, Post Go Live Support, International Business, International..., Classroom Instruction, Public Speaking, One-on-one Instruction, CPOE, EMR, Technical Support, Training, Cerner, Consulting, Call Centers, Customer Relations, Management, Customer Service, PeopleSoft, Software Documentation, Sales, Customer Satisfaction, Human Resources, Team Building
Education
St. Louis Community College 1991 — 1993
Associate's degree, Funeral Service and Mortuary Science
Mineral Area College 1991 — 1991
General Studies