BCD Travel
Industry: Company
DescriptionBCD Travel is a provider of global corporate travel management. The company, headquartered in Utrecht, Netherlands, operates in 109 countries, with US$25.7 billion USD in total sales 2017 and a combined worldwide workforce of 13,500. BCD Travel is part of the BCD Group. Headquarters: Utrecht, Netherlands Parent organization: BCD Group CEO: John Snyder (1 May 2014–) Number of employees: 13,500 Founded: 3 January 2006 Subsidiaries: GetGoing, BCD Travel Services B.V.,
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BCD Travel Employees
BCD Travel March 2014 - Present
British Airways May 2006 - December 2013
Blue Cross Blue Shield of Florida February 2003 - May 2006
Skills
Leadership, IATA, Airport Management, Management, Aviation, Airports, Sales, Commercial Aviation, Flight Safety, Aviation Security, Airlines, Amadeus, Ground Handling, Flights, Sabre, Civil Aviation, Airline Management, Call Centers, Airworthiness, Aircraft, Flight Planning
Education
Temple University 1986 — 1988
Delaware County Community College 1982 — 1984
BCD Travel October 2012 - Present
OMEGA WORD TRAVEL May 2005 - October 2012
Telemarketing Concepts April 2004 - April 2005
K-MART STORES, INC November 2002 - March 2004
Convergys February 2000 - October 2002
CATO PLUS March 1999 - February 2000
Pizza Hut June 1992 - December 1992
STEDMAN'S June 1989 - October 1989
Skills
Customer Service, Client Services, Travel Planning, Business Travel, Federal Government, Troubleshooting, Transportation, Online Communications, Pre-sales Technical..., Computer Literate, Typing, Corporate Hospitality, International Business, Software Quality..., Online Marketing, Leisure Travel, Certified Travel..., Hospitality, Customer Satisfaction, Financial Services, Pre-sales, Outlook, Teamwork, Airlines, Team Building, Sales, Negotiation, Amadeus, Hotel Booking, Leadership, Ticketing, Operations Management, Hotels, Adventure Travel, Online Travel, Galileo, Travel Management, Sabre, Cruises, Vacation, Tourism, Tour Operators, Apollo, Travel Technology, GDS, Incentive Travel, Leisure, Booking Systems
Education
Coastal Carolina Community College 2000 — 2000
Customer Service Support/Call Center/Teleservice Operation
West Robeson Sr. High 1987 — 1989
High School Diploma, Basic Skills and Developmental/Remedial Education
P.S. 138 1977 — 1983
Basic Skills and Developmental/Remedial Education
GlobalLogic May 2011 - December 2013
Jetways Travels April 2010 - May 2011
BCD Travel January 2010 - March 2010
Kuoni September 2007 - December 2009
Skills
Business Travel, Airlines, Amadeus, Travel Management, Ticketing, Leisure Travel, Online Travel, Hotel Booking, IATA, Hotels, Training, Hospitality
Education
Delhi University 2004 — 2008
Bachelor's Degree, Commerce
Kuoni Academy of Travels 2004 — 2005
Associate's Degree, Tourism and Travel Services Management, A
GreenFields Public School
High School, Commerce
NIIT
Microsoft Office Diploma, Computer
Discover Financial Services November 2010 - Present
BCD Travel May 1997 - August 2009
Skills
Consultative Selling, Account Management, Problem Solving, Contract Negotiation, Customer Service, Management, Microsoft Excel, Hospitality, Selling, Training, Leadership
Education
College of DuPage 1992 — 1994
Hospitality Management/Administration, Travel and Tourism Services Management
American Express July 2013 - Present
American Express July 2013 - May 2014
BCD Travel 2005 - 2013
A & K Destination Club April 2004 - May 2005
BCD Travel May 2003 - May 2005
Skills
Customer Service, Problem Solving, Problem Analysis, Research, Email Clients, Customer Oriented, Tourism, Sabre, Amadeus, Business Travel, Ticketing, Online Travel, Car Rental, Airline Reservations, Hotel Booking, Hospitality, Booking Systems, Airlines, Front Office, Telephone Skills, Administration, GDS, Customer Experience, Operations Management
Education
Maple Woods Communifty College 1991 — 1995
Associate's degree, Business/Commerce, General
Cloud County Community College 1984 — 1985
One year Certificate of travel, Tourism and Travel Services Management
UTC Probasco Chair of Free Enterprise October 2013 - April 2015
Community Works, Inc. March 2008 - May 2008
BCD Travel 2005 - 2007
ClientLogic 2003 - 2004
ClientLogic 2002 - 2003
First Citizens Bank 2001 - 2002
Education
The University of Tennessee at Chattanooga 2000 — 2002
Bachelor of Science (BS), Finance, General, 3.43
Cleveland State Community College 1998 — 2000
Associate of Science (AS), Business Administration and Management, General
Morris Animal Foundation August 2015 - Present
USA Talk Network, The Aaron Harber Show August 2014 - Present
Fine Sky Innovation November 2013 - Present
- June 2013 - Present
Occasions Catering Denver March 2014 - June 2014
BCD Travel December 2012 - June 2013
Gymboree May 2012 - December 2012
CUEB Press January 2010 - June 2011
COFCO Corporation June 2009 - December 2009
Skills
Editorial, Academic Tutoring, InDesign, Photoshop, Watercolour Painting, Debate, Critical Theory, Early Childhood...
Education
University of Denver 2013 — 2015
Master's Degree, Public Policy Analysis
Capital University of Economics and Business 2009 — 2013
Bachelor of Business Administration (BBA), Natural Resource Recreation and Tourism
University of California, Riverside 2011 — 2012
Exchange study, Business Administration and Management, General
Southwest Washington SHRM January 2014 - Present
City University of Seattle September 2014 - December 2014
Iron Mountain August 2007 - July 2013
BCD Travel February 2001 - August 2007
Skills
Human Resources, Talent Management, Leadership Development, Team Building, Employee Relations, Succession Planning, Leadership, Organizational..., Coaching, Employee Engagement
Education
Oregon State University 2009 — 2011
M.Ed., Adult Education with a Concentration in Organization & HR Education
California State University-Dominguez Hills
BA, Labor Studies - Class of 2000
Ovation Corporate Travel July 2014 - Present
Ralph Lauren October 2012 - June 2014
Madison Performance Group December 2010 - December 2012
Journeycorp Travel October 2009 - December 2010
Ultramar Travel Management September 2008 - July 2009
na August 2002 - June 2008
BCD travel August 2002 - 2008
American Express, New York January 1994 - April 2002
Carlson Travel, New York, NY June 1984 - January 1994
Thomas Cook 1979 - 1980
Skills
French, Sabre, Tourism, Microsoft Excel, Vacation, Account Management, Customer Service, E-commerce, Travel Planning, Event Planning, Travel Management, Online Travel, Incentives, Resorts, Event Management, Luxury, Car Rental, Leisure, Flights, Hotel Booking, Public Relations, Airlines, Negotiation, Leisure Travel, Business Travel, Hotels, Budgets, Incentive Travel, Project Planning, Contract Negotiation, Time Management, Hospitality, Ticketing, Meeting Planning
Education
City University of New York City College 1971 — 1973
na, Liberal arts
Larimar Vacations 2014 - Present
Travelocity for Business April 2012 - Present
BCD Travel March 2014 - July 2014
BCD Travel June 2013 - July 2014
AAA Texas February 2010 - March 2012
Transplace November 2000 - August 2008
US Xpress 1998 - 2000
Uniglobe 1990 - 1998
All Around Travel 1980 - 1990
Skills
Travel Technology, Project Management, Sabre, Operations Management, Leadership, Management, Marketing, Vendor Management, Negotiation, Contract Negotiation, Office Management, Strategy, Customer Service, Leisure, Hospitality, Tourism, Call Centers, Transition Management, Online Travel
Education
Colorado Technical University 2005 — 2007
Bachelors, Project Management
Hewlett-Packard March 2015 - Present
Hewlett-Packard October 2013 - Present
Travelocity.com July 2010 - October 2013
MicroTek Global Learning Solutions October 2009 - July 2010
FSV Payment Systems January 2009 - October 2009
American Express Global Corporate Services March 2006 - January 2009
BCD Travel June 2000 - March 2006
WorldTEK Travel Management September 1992 - November 1995
Maritz Travel Company April 1988 - September 1991
Dallas Cowboys Football Club April 1986 - April 1988
Skills
Travel Management, Business Travel, Team Management, Account Management, Travel Technology, Contract Negotiation, Sabre, Call Center, Online Travel, Training, Program Management, Tourism, Leisure Travel, Event Management, Airlines, Hotels, Amadeus, Hospitality, Meeting Planning, Revenue Analysis, New Business Development, Sales Management, Vendor Management, Connecting People, Business Development, Negotiation, Management, Sales Operations, E-commerce, Leisure, Incentives, Strategic Partnerships, Pricing, B2B, Salesforce.com, Ticketing, CRM, Travel Planning, Competitive Analysis, Hotel Booking, Yield Management, Customer Satisfaction, International Sales, Trade Shows, Customer Retention, RFP, Lead Generation, Sales Presentations, Forecasting, Sales Process
Education
Columbia College 1982 — 1985
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Mount Union 1981 — 1983
Business Administration
American Express Business Travel July 2013 - Present
BCD Travel September 2010 - June 2013
BCD Travel 2012 - 2013
American Express June 2005 - September 2008
Rosenbluth International December 1989 - June 2005
Skills
Account Management, Business Travel, Travel Management, Tourism, Online Travel, Sabre, Travel Technology, Hotels, Sales Management, Leisure Travel, Leisure, B2B, New Business Development, Contract Negotiation, Revenue Analysis, Sales, Management, Business Planning
Education
Camden County College
Arts and Photography
Travel and Transport, Inc. November 2013 - Present
Travelink, American Express Travel June 2012 - November 2013
Atlas Travel - Global Travel Management October 2006 - June 2012
BCD Travel January 2001 - October 2006
Skills
Business Travel, Travel Management, Sabre, Tourism, Travel Planning, Tour Operators, Account Management, Customer Service, Call Centers, Airline Ticketing, Travel Policy, Group Travel, Ticketing, Training, Senior Consultant, Online Travel, Hospitality, Hotels, Pricing, Airline Reservations, Car Rental, Travel Technology, Galileo, Leisure Travel, GDS, Hotel Booking, Airlines, Incentive Travel, Contract Negotiation, Incentives, Travel Agency, International Travel, Booking Systems, Travel Insurance, Adventure Travel, IATA, Apollo GDS, Cliqbook, Contract Management, Concur, Vendor Negotiation, Negotiation, Fares, GDS systems, Reservation, Travel Arrangements, Meeting Planning, Event Management, Event Planning, Flights
Education
Chemeketa Community College
Associate of Arts and Sciences (AAS), Travel and Hospitality Management
BCD Travel for Playboy Enterprises May 2001 - Present
BCD Travel October 2000 - May 2001
American Airlines October 1998 - October 2000
Skills
Business Travel, E-commerce, Digital Marketing, Event Management, Hotels, Hospitality, Social Networking, Event Planning, Social Media, Travel Management, Social Media Marketing, Tourism, Hospitality Management, Account Management, Online Advertising, CRM, Marketing, Entertainment, Online Marketing, Marketing Strategy, Email Marketing, Advertising
Education
College of DuPage 1996 — 1998
travel certificates, Travel and Tourism
Healthcare Financial Resources, LLC April 2015 - Present
TheraBill LLC April 2012 - August 2014
North Shore Rheumatology April 2010 - April 2012
BCD Travel October 2000 - October 2008
FCm Bannockburn Travel Solutions June 1998 - June 2000
Altra Travel Service June 1993 - June 1998
Travex Corp August 1990 - June 1993
Skills
EHR, ICD-9-CM, CPT Coding, Database Administration, Healthcare Information..., Health Information..., Software Documentation, HL7, Technical Writing, Program Management, HIPAA, Social Media
Education
College of Lake County 2009 — 2012
Health Information Technology
Loyola University of Chicago
Computer Science/Philosophy
University of Illinois at Chicago
Sociology
BCD Travel July 2015 - Present
BCD Travel September 2013 - September 2014
Wyndham Jade May 2012 - February 2013
CWT Sato Travel September 2010 - May 2012
American Express Business Travel May 2010 - September 2010
BCD Travel October 1999 - May 2010
American Express Business Travel October 1989 - October 1999
Skills
Global Travel Management, Meetings and Events, Customer Service, GDS systems, Microsoft Office, Tempo, DTS, Cliqbook, Rearden Personal..., SABRE,Apollo,Worldspan, Meeting Planning, Catering, Corporate Events, Travel Management, Business Travel
Education
Louisiana Tech University 1981 — 1985
Marketing
Central Texas College
Hospitality Administration/Management, Project Management Course, A
KeyBank May 2014 - Present
OSU - Ethiopia One Health Partnership February 2014 - May 2014
Buckeye Personal Assistant August 2011 - September 2013
Meeder Financial October 2007 - August 2011
BCD Travel April 2006 - October 2007
Charity Newsies July 2002 - April 2006
United States Coast June 1994 - July 2002
Skills
Leadership, Management, Process Improvement, Strategic Planning, Operations Management, Six Sigma, Customer Service, Analysis, Team Building, Forecasting, Data Analysis, Negotiation, Client Liaison, Strategy, Sales, Program Management, Management Consulting
Education
The Ohio State University Fisher College of Business 2013 — 2014
Master of Business Administration (MBA), Process Improvement and Project Management, 3.86 Cumulative GPA
Franklin University 2005 — 2006
BS, Business Managment with Marketing Minor
Columbus State Community College 2004 — 2005
AS, Business Management
BCD Travel March 2013 - Present
BCD Travel January 2012 - March 2013
Marriott Vacations Worldwide August 1998 - January 2012
Marriott Vacation Club International September 1997 - August 1998
Marriott Vacation Club International January 1996 - January 1997
Marriott International January 1995 - January 1996
Marriott International January 1992 - January 1995
Marriott International January 1991 - January 1992
Skills
Competitive Analysis, Access Management, Excel, Budgeting, Demand Forecasting, Revenue Management, Yield Management, Database Management, Product Life Cycle..., Process Development, Contract Negotiation, Business Relationship..., Business Strategy, Performance Management, Training &..., International Marketing, Wholesaling, Sales Management, Cross-functional Team..., Change Management, Market Research, Pricing Strategy, Selection, Resource Management, Call Center Development, Process Migration, Forecasting, Salesforce, CRM, PowerPoint development, Revenue Analysis, Microsoft Excel, Budgets, Hotels, Resorts, Team Building, Front Office, Leadership, Management, Hospitality Management, Training, Hotel Management, Revenue Forecasting, Hospitality Industry, Online Travel, Tourism, Hospitality, Sales, Pre-opening, Rooms Division
Education
Northern Illinois University
Creighton University
Dale Carnegie Institute NY, NY
Loyola University of Chicago
Sauk Valley College
AAS Degree, Business
Valencia College
Brinks, Inc. February 2015 - Present
Brinks Latin America March 2014 - February 2015
BCD Travel July 2006 - February 2014
Institute for Supply Managemet of South Florida 2011 - June 2013
Bought his painting 2008 - 2009
Bought his painting 2008 - 2009
FedEx Express January 1997 - July 2006
Skills
Airlines, Travel Management, Account Management, Contract Negotiation, Business Travel, Supplier Negotiation, Supplier Sourcing, Supplier Quality, Logistics Management, Leadership, Budget Setting, Budget Reconciliation, Budget Estimating, Financials, Spend Management, Spend Analysis, Contract Management, Value Chain Analysis, Value Added Analysis, Quality Auditing, Conflict Management, Problem Solving, Team Problem Solving, Six Sigma, Business Process Mapping, Business Case, ROIs, Online Auctions, Leading Remote Teams, Leading High..., Outsourcing, Insourcing, Make vs Buy, Hotels, Car Rental, International Business, Logistics, Supply Chain Management, Transportation, Operations Management, Finance, Management, Project Management, Yield Management, Leisure Travel, Leisure, Incentives, Sabre, Incentive Travel, Pricing
Education
Dowling College 2000 — 2001
MBA, General Management
Inter-American University of Puerto Rico-Metropolitan Campus 1985 — 1989
BBA, Marketing
Farmers Insurance Group of Companies March 2015 - Present
BCD Travel 2007 - October 2014
Farmers Insurance 2002 - 2007
ATMI 1999 - 2001
Skills
Coaching, Employee Relations, Employee Engagement, HR Business Partnering, People Management, Investigations, Employment Law, Employee Training, HR Policies, HRIS, Human Resources, Leadership, Management, Personnel Management, Private Investigations, Talent Management, Travel Management, Business Travel, Strategy, Workforce Planning, Succession Planning, Employee Benefits, Organizational..., Customer Service
Education
California State University-Chico 1996 — 1999
Bachelor of Arts (BA)
University of Phoenix
Certification
BCD TRAVEL October 2014 - Present
PepsiCo September 2003 - October 2014
American Express August 1998 - September 2003
American Express 1999 - 2003
Skills
Direct Store Delivery, IRI, Food, Beverage Industry, Key Account Development, Food Service, Snacks, AC Nielsen
Education
Colorado State University 2011 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.4
Winston Salem Sate University 1999 — 2002
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, 3.67
Western Carolina University
Winston-Salem State University
Bachelor of Science, Business Administration
Whiskey Beach Pub January 2015 - Present
Mercedes Benz USA March 2012 - Present
Mercedes Benz HPE January 2007 - March 2012
BCD Travel 2007 - March 2012
Comair September 2005 - January 2007
Comair January 2002 - 2005
Skills
Negotiation, Customer Service, PowerPoint, Excel, Microsoft Office
Education
John Jay College of Criminal Justice 2005 — 2012
Bachelors, forensic psychology
Saugerties High School 1984 — 1989
Regents Diploma, general
State of Michigan January 2009 - Present
BCD Travel November 2006 - September 2007
Total Travel January 2003 - December 2003
Syntel August 2001 - January 2003
American Express May 1995 - March 2000
Skills
Government, Policy, Policy Analysis, Public Policy, Community Outreach, Public Speaking, Public Administration, Economic Development, Legislative Relations, Microsoft Office, Research, Non-profits, Customer Service, Microsoft Excel, Legislation, Conflict Resolution, Program Development, Cpr Certified
Education
University of Phoenix 2006 — 2008
University of Phoenix, MBA
Eastern Michigan University 1991 — 1993
Central State University 1990 — 1991
EZ Rocking Ranch November 2004 - Present
BCD Travel February 2000 - November 2007
American Express 1995 - 2000
Skills
Horses, Equine, Equestrian, Ranches, Farms, organic, Organic Farming, Organic Gardening, Local Food, Farmers Market, Grass Fed Beef, Pastured Poultry and..., Heritage Turkeys, Pastured Pork, Grass Fed Dairy, Dairy Herd Shares, Raw Milk, Travel Management, Business Travel, Travel Planning, Restaurant Management
Education
Casper College
Keller Williams Real Estate October 2013 - Present
Keller Williams The Woodlands October 2013 - Present
RB Products, Inc. March 2005 - October 2013
BCD Travel September 2001 - March 2005
Skills
Marketing, Real Estate, Sellers, Investment Properties, Buyers, Marketing, Management,..., Property, Rentals, Relocation, Event Planning, Vacation Rental, Sales, Investments, Management, Real Estate Transactions, Leadership
Education
DePaul University 1992 — 1996
Bachelor of Science (BS), Marketing
BCD Travel 2014 - Present
BCD Travel 2010 - 2014
Constellation Schools 2006 - 2010
World Travel Partners 1999 - 2001
Carlson Wagonlit Travel 1995 - 1999
Skills
Business Travel, Travel Technology, Travel Management, Online Travel, Tourism, Project Management, Process Improvement
Education
Cleveland State University 1981 — 1988
Bachelor's degree, Cultural Anthropology
Hammel College, Travel and Tourism 1985 — 1986
Diploma, Travel and Tourism
BCD Travel September 2010 - Present
Verizon Wireless April 2008 - August 2010
South Carolina Air National Guard September 2003 - August 2009
Verizon Wireless June 2006 - April 2008
Skills
Troubleshooting, Consulting, Strategic Consulting, Operations Management, Genesys, Training, Military Training, Computer Network..., Call Center Development, Intelligent Call Routing, Communication Skills, Customer Service, Face-to-face..., Air Force, Project Management, Telephony, Strategic Leadership, Change Management, DRP, Problem Solving, User Acceptance Testing, Workforce Management, Coaching, Customer Relations, Call Centers, Management
Education
College of Charleston 1999 — 2003
History
Community College of the Air Force
BCD Travel October 1995 - Present
Travel Technology Group (TTG) January 1995 - October 1995
McCord Travel Management 1991 - 1994
McCord Travel Management 1986 - 1991
IVI Travel 1981 - 1986
Skills
Project Management, Project Planning, Program Management, Business Process..., Call Centers, Travel Technology, Business Travel, Travel Management, Airlines, Team Management, Online Travel, Vendor Management, Management, Account Management, Contract Negotiation, Cross-functional Team..., Integration, Customer Service, Product Management, Leadership, Business Analysis, E-commerce, Operations Management, CRM, Team Leadership, Incentives, Outsourcing, Change Management, Strategy, Business Intelligence
Education
Columbia College Chicago 1981 — 1982
Art
University of Wisconsin-Milwaukee 1979 — 1981
Architecture and Art
BCD Travel May 2007 - Present
Skills
Business Travel, Travel Technology, Travel Management, Online Travel, Airlines, Call Centers, Revenue Analysis, Sales, Customer Service, Customer Satisfaction, Apollo, Airline Reservations, Management, Meeting Planning, Hotel Booking, Airline Ticketing, Travel Agency, Training, Leadership, Communication, Skilled Multi-tasker, Managing Workflow, Organizational..., Service Orientation, Supervisory Skills, Team Leadership, Team Building..., Residence Life
Education
DePaul University
Oakland Community College
Associate's degree, 3.87
BCD Travel 2006 - Present
Skills
Marketing, Marketing Strategy, Marketing Communications, Event Management, Account Management, B2B, E-commerce, Online Travel, Trade Shows, Strategic Partnerships, Email Marketing, Online Marketing, Online Advertising, Marketing Management, Digital Marketing, Social Media Marketing, Market Planning
Education
Christian Brothers University 1986 — 1990
BSBA
Pontifical Xavierian University 1985 — 1985
BCD Travel November 2006 - Present
Carlson Wagonlit Travel (formerly Navigant International) January 2001 - November 2006
WorldTravel BTI January 1999 - July 2000
BTI Americas (merger of IVI Travel and US Travel) January 1997 - December 1998
BTI Americas (merger of IVI Travel and US Travel) February 1995 - December 1996
BTI Americas 1990 - 1996
IVI Travel December 1989 - February 1995
Baxter Healthcare 1982 - 1989
Baxter Healthcare 1982 - 1989
Skills
Managerial Finance, Contract Negotiation, Online Travel, Finance, Travel Management, Business Travel, Operations Management, Strategic Planning, Pricing, Airlines
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1980 — 1981
MBA
University of Illinois at Urbana-Champaign 1974 — 1978
BSGE, General Engineering
BCD Travel January 2012 - Present
Charles Schwab January 2011 - January 2012
CenturyLink June 2007 - March 2010
Embarq Corporation January 2000 - June 2007
Sprint June 1998 - January 2000
Sprint August 1996 - June 1998
Sprint Telecommunications Relay Service February 1994 - August 1996
Skills
Workforce Management, IVR, ACD, Forecasting, Scheduling, Reporting & Analysis, Crystal Reports, Data Analysis
Education
California State University-Sacramento 1983 — 1987
BA Degree, Journalism
BCD Travel September 2012 - Present
BCD Travel September 1990 - September 2012
BCD Travel August 1988 - September 1990
BCD Travel June 1985 - August 1988
British Airways June 1985 - April 1987
Skills
Travel Technology, Business Travel, Travel Management, Online Travel, Hotels, Account Management, Airlines, Salesforce.com, CRM, Business Development, Leisure Travel, Customer Retention, GDS, Amadeus, Management, Galileo, Sales
Education
Cuyahoga Community College 1985 — 1990
Business Administration, Business
BCD Travel August 2015 - Present
Capitol Media Solutions April 2011 - August 2015
Online Media Interactive August 2010 - March 2015
CxGBS - Commissioning and Green Building Solutions 2012 - 2013
Self Employed January 2000 - 2013
Moguldom Media Group LLC May 2010 - July 2010
ATL2Nite.com January 2010 - May 2010
Wotorson Thompson Valbrun January 2010 - May 2010
U.S. Department of Justice June 2009 - December 2009
Atlanta Journal Constitution 2001 - April 2009
Skills
Blogging, Copywriting, Public Relations, Promotions, Research, Marketing Communications, Social Media, Copy Editing, Social Media Marketing, Editing, Journalism, New Media, Digital Marketing, Social Networking, Press Releases, Email Marketing, Magazines, Editorial, SEO
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Master of Business Administration (M.B.A.), Marketing
Georgia State University 2006 — 2010
Bachelor's, Journalism
Clark Atlanta University 1997 — 1999
Mass Communications; print journalism
Southwest High school
BCD Travel March 2014 - Present
Connections Housing September 2013 - March 2014
HotelPlanner 2012 - September 2013
Choice Hotels International 2001 - 2012
Choice Hotels International 1996 - 2001
Comfort Inn University Center 1994 - 1996
Skills
Sales, Sales Management, Strategic Account..., Customer Service, Negotiation, Group Sales, Meeting Planning, Account Management, Hospitality Industry, Hospitality Management, Marketing Strategy, Event Management, Event Planning, Trade Shows, Leadership, Project Management, Strategic Planning, Market Planning, Business Planning, Lodging, Hotel Management, Management, Hotels, Hospitality, Training, Marketing, Contract Negotiation, Tourism
Education
Columbia Union College
Bachelor of Science (B.S.), Business Administration, Management and Operations
George Mason University
Business Administration, Management and Operations
Capital One July 2013 - Present
Delhaize America September 2010 - June 2013
Wright Express (Randstad) November 2009 - March 2010
WellPoint (TEK Systems) December 2008 - November 2009
TD Bank (Pro Search, Inc.) August 2008 - December 2008
BCD Travel November 2006 - June 2008
United States Marine Corps June 2002 - August 2006
Skills
Security, Network Security, Networking, Network Design, Cisco Technologies, Cisco Firewall Security, Network Monitoring Tools, Troubleshooting, Creative Writing, Technical Writing, Compliance, Checkpoint, Data Migration, Data Segmentation, Deep Packet Inspection, VPN, Technical Analysis, Technical Documentation, Technical Leadership, Cisco IOS, Network Architecture, Routers, Disaster Recovery, LAN-WAN, Computer Security, System Deployment, Information Technology, Infrastructure, Firewalls, Switches, WAN, DHCP, CCNA, VoIP, Frame Relay, MPLS, Network Engineering, ASA
Education
Strayer University 2015 — 2016
Bachelor of Science (B.S.), Cyber Security Technology, 4.0
Capella University 2006 — 2008
N/A, Network Technology
BCD Travel December 2014 - Present
Pat Walker Travel December 2010 - December 2014
BCD Travel October 2011 - July 2012
Travel Placement/Self-Directed Academic Achievements and Pursuits September 2007 - October 2010
Jefferies & Company Inc.-Investment Banking July 1998 - September 2007
Skills
Customer Service, Leisure Travel, Travel Management, Business Travel, CA Life/Health..., CA Property & Casualty..., Certified Reflexologist, Reflexology, Event Management, Budgets, Hospitality Management, Leisure, Coaching, Management, Training, Leadership, Sabre, Outlook, Marketing, Corporate Events, Contract Negotiation, Strategic Planning, Travel Planning, Tourism, Hospitality, Event Planning, Sales, Revenue Analysis, Hotels, Time Management
Education
American Academy of Reflexology
Certificate, Integrated Reflexology
Columbia Southern University
AAS, Business Administration
Southeastern Academy Travel School
Diploma, Travel Career Training
BCD Travel October 2010 - Present
Carlson Wagonlit Travel January 2006 - October 2010
WorldTravel BTI May 2001 - January 2006
Rosenbluth International May 1992 - June 2001
Forbes Travel Pittsburgh October 1991 - May 1992
Mon Valley Travel October 1989 - October 1991
Skills
Customer Service, Training, Travel Management, Leadership, Management, Negotiation, Budgets, Sabre, Hotels, Program Management
Education
Wilma Boyd School 1988 — 1989
Certificate, Travel & Tourism
Community College of Allegheny County 1986 — 1989
Liberal Arts
Duquesne University 1982 — 1983
Music Education
BCD Travel April 2011 - Present
Education
Clemson University 1990 — 1992
Bacherlor of Science
Wofford College 1987 — 1990
Sabre Airline Solutions February 2015 - Present
Sabre Airline Solutions June 2012 - February 2015
Lone Star Ride Fighting AIDS January 2011 - December 2012
Sabre Airline Solutions March 2010 - June 2012
Lone Star Ride Fighting AIDS January 2009 - December 2010
Sabre Holdings March 2006 - March 2010
BCD Travel 1999 - 2005
Skills
Captivate, Dynamic Trainer, Leadership, Presentations, Technical Writing, Report Writing, Critical Thinking, Conflict Resolution, Motivation, Customer Engagement, Customer Service, Business Analysis, Project Planning, Cross-functional Team..., Building Relationships, Self-starter, Training, Dreamweaver, Strategic Planning, Call Centers, Customer Satisfaction, Program Management, Marketing, Software Documentation, Team Leadership, Management, Team Building, Vendor Management
Education
Del Mar College 1988 — 1989
BCD Travel December 2005 - Present
Wells Fargo Bank 2004 - 2005
Carlson Wagonlit Travel 1999 - 2004
Maritz 1997 - 1999
American Express Travel 1993 - 1997
Skills
Business Travel, Sabre, Call Center, Airlines, Travel Technology, Ticketing, Hotels, Apollo, Customer Service, Customer Satisfaction, Call Centers, Travel Planning, Hotel Booking, Online Travel, Tourism, Travel Management
Education
International Aviation and Travel Academy 1987 — 1987
Diploma, Travel
Colorado Mesa University 1984 — 1985
Northeastern Jr College 1983 — 1984
n/a, Music
Sterling High School 1978 — 1983
BCD Travel March 2010 - Present
Back Bay Travel February 2005 - February 2010
Travelogia 2000 - 2005
Skills
Tourism, Sabre, Travel Management, Online Travel, Business Travel, Hotels, Contract Negotiation, Salesforce.com, Event Planning, Leisure Travel
Education
California State University-Northridge
Bachelor of Business Administration (BBA)
FROSCH April 2013 - Present
FCm Travel Solutions August 2010 - April 2013
FCm Travel Solutions October 2006 - August 2010
BCD Travel June 2000 - October 2006
McCord Travel September 1995 - June 2000
Trans World Airlines April 1993 - May 1995
Citi September 1990 - April 1993
Women's Workout World August 1989 - June 1990
Skills
Leisure, Revenue Analysis, Online Travel, Account Management, Travel Planning, Apollo, Car Rental, Event Management, Training, Operating Budgets, Budget Reconciliation, Meeting Planning, Operations Management, Supervisory Experience, Travel Technology, Hospitality Industry, Contract Negotiation, GDS, Hotel Booking, Negotiation, Event Planning, Sales Management, Tour Operators, Adventure Travel, Hospitality Management, Vacation, Project Planning, Resorts, Incentive Travel, Sales, Hotel Management, Leadership, Team Leadership, Team Building, CRM, Corporate Events, Luxury, International Travel
Education
Roosevelt University 2006 — 2009
MSHTM, Hospitality and Tourism Management
DePaul University 1983 — 1988
Bachelor of Science (BS), Marketing
Sanofi 2011 - Present
Flavorocity 2006 - Present
Plannernet 2010 - 2012
BCD Travel May 2010 - July 2010
Crystal Blue Cafe & Lounge October 2008 - September 2009
AT&T Mobility October 2002 - October 2008
RMJM Hillier January 1999 - August 2002
Lucent Technologies 1995 - 1997
C.O.P.E. 1993 - 1996
Computer Output Processors & Engineering 1993 - 1996
Skills
Catering, Event Management, Destination Management, Baking, Meeting Planning, Pharmaceuticals, Event Planning, Corporate Events, Trade Shows, Hospitality, Project Planning, Budgets, Strategic Planning, Contract Negotiation, Hotels, Team Building, Project Management, Customer Service, Account Management, Incentives, Contract Management, Customer Satisfaction, Microsoft Office, Leadership, Coordination, Vendor Management, Microsoft Excel, Program Management, Restaurants, PowerPoint, Logistics, Negotiation, RFP, Microsoft Word, Sustainability, Management, Pharmaceutical Industry, Fundraising, Telecommunications, Training, Sales, Human Resources, Proposal Writing, Public Speaking, Software Documentation, Time Management
Education
Colorado Technical University 2007 — 2010
Some coursework completed, Business Administration
Colorado Technical University 2007 — 2008
A.S., General Studies/Liberal Arts
Gibbs College 1989 — 1990
Business, Certificate Program
SPFHS 1985 — 1989
World Travel, Inc 2009 - Present
Skky.net September 2008 - October 2009
BCD Travel 2006 - 2007
CNG Travel 2003 - 2006
AQUA Software Products, Inc. 1995 - 2002
Skills
C#, Microsoft SQL Server, ASP.NET MVC, Android Development, iPhone Application..., Blackberry applications, LINQ, Travel, WinForms, Travel Management, .NET, Business Travel, Online Travel, Sabre, Mobile Applications, Web Services, Amadeus, Web Applications, Leadership, Team Leadership
Education
California State University-Fullerton 1992 — 1995
BS, Computer Science
BCD Travel October 1989 - November 2014
BCD Travel 1989 - 2011
BCD Travel 1989 - 2011
Skills
Business Travel, Travel Management, Airlines, Tourism, Revenue Analysis, Hotels, Hospitality, Account Management, Call Center, Contract Negotiation, Relationship Management, Customer Satisfaction, Operations Management, Pricing, Online Travel, GDS
Education
York University 1977 — 1979
Centennial College
Travel & Tourism Diploma, Travel and Exploration
BCD Travel September 2010 - Present
American Express 2005 - 2009
American Express 2002 - 2004
American Express 2001 - 2002
Skills
Excellent verbal and..., Creative and..., Analytical Abilities, Highly Adaptable, Ability to manage..., Proven interpersonal..., Strategic Planning, Time Management, Contract Negotiation, Relationship Management, CRM, Management, Analytical Skills, Adaptation, Account Management, Leadership, Solution Selling, Business Planning, Sales, Business Travel, Credit Cards, Analysis, Customer Retention
Education
Delhi University
BA, Political Science (Honours)
BCD Travel April 2004 - Present
BCD Travel / CenterPoint Energy / RRI Energy On April 2004 - Present
Navigant International September 2001 - April 2004
Navigant /CenterPoint Energy/ Reliant Energy On September 2001 - April 2004
Navigant /CenterPoint Energy/Reliant Energy On February 1999 - September 2001
American Express / Owen Healthcare August 1995 - February 1999
American Express / 24 Hour Service October 1993 - August 1995
American Express / 24 hour service November 1991 - October 1993
Moorman's Travel December 1990 - November 1991
Education
Plymouth Canton High School 1986 — 1990
Travel Institute
Cornell University
FROSCH January 2013 - Present
Travel West September 2011 - March 2014
ABC Corporate Services September 2008 - November 2011
Egencia, an Expedia company March 2006 - July 2008
Sato Travel January 2005 - March 2006
BCD Travel February 2001 - August 2004
Skills
Tourism, Hospitality, Resorts, Hospitality Industry, Travel Management, Leisure, Customer Service, Hospitality Management, Business Travel, Hotel Booking, Catering, Food & Beverage, Cruises, Vacation, Team Building, Event Planning, Leadership, Hotels
Education
Central Washington University
Columbia Southern University
BCD Travel September 2011 - Present
BCD Travel December 2009 - August 2011
FroGurtz Inc October 2007 - August 2010
TraveLeaders June 2004 - September 2006
Rosenbluth International June 2000 - December 2003
WD, a Western Digital company October 1988 - December 1999
Skills
Management, Customer Service, Account Management, Negotiation, Leadership, Contract Negotiation, Training, Team Leadership, Operations Management, Financial Analysis, Concur Administration, Meetings & Events...
Education
California State University, Fresno 1976 — 1978
Foothill Junior College, Los Altos CA, Travel & Tourism Certification Program
Nerium International March 2014 - Present
Air Charter Team August 2007 - Present
Northland Chiefs 2012 - 2013
Northland Chiefs 2012 - 2013
Ultimate Resort June 2004 - August 2007
Tanner & Haley Resorts June 2005 - June 2007
Abercrombie & Kent June 2004 - May 2005
Hendrick Automotive Group/Superior Lexus June 2003 - June 2004
BCD Travel August 2002 - June 2003
Vanguard Airlines June 1998 - July 2002
Skills
Training, Travel Management, Hospitality, Event Management, Commercial Aviation, Microsoft Excel, Negotiation, Contract Negotiation, Budgets, Strategic Planning, Aviation, Call Centers, Process Improvement, Account Management, Charter Airline, Executive Charter Broker, Senior Charter Private..., Leadership, Marketing, Operations Management, Revenue Analysis, Customer Service, Business Strategy, New Business Development, Teamwork
Education
Albuquerque Travel University
Travel Executive/ Business Managment, Exec
Dodge City Community College
Associate's Degree, Business Administration and Management, General
Dodge City High School
High School
Northwest Elementary
Victory Life Academy
The Walt Disney Company January 2014 - Present
Suzanne Pezzino August 1999 - Present
Disney Parks & Resorts June 2010 - December 2012
Disney Parks & Resorts July 2009 - June 2010
Liberty Travel July 2007 - September 2008
World Travel Holdings November 2006 - June 2007
BCD Travel October 2005 - October 2006
Disney Cruise Line October 2004 - October 2005
Universal Orlando August 2004 - September 2004
Liberty Travel August 1999 - August 2004
Skills
Microsoft Office, Microsoft Excel, Answering Phones, Typing, Computer Proficiency, Customer Service, Customer Satisfaction, Order Fulfillment, Internet, Administrative..., Sales Support, Bulletin Boards, Team Spirit, Data Entry, Events Coordination, E-Learning, Microsoft Word, Expense Reports, Social Networking, SAP Netweaver, Newsletters, Organization, PowerPoint, Tracking, Tourism, Travel Planning, Disney Vacations, Leisure Travel, Business Travel, Android, Multi Tasking, Digital Photography, Early Childhood..., Childcare, Stage Management, Acting, Theatre, Corporate travel, Event Management, Resorts, Travel Management, Telephone Skills, Leisure, Event Planning, Hospitality
Education
Delgado Community College 1996 — 1997
Early Childhood Education
State University of New York College at Old Westbury 1991 — 1994
Theatre
John Jay Senior High School 1988 — 1991
Diploma, General Studies
BCD Travel July 2014 - Present
Northwestern University September 2012 - July 2014
Agate Publishing, Inc. February 2012 - November 2012
Tapestry Charter School August 2009 - August 2011
Albright-Knox Art Gallery September 2008 - August 2009
University of Toronto Athletic Center December 2003 - May 2007
Skills
Curriculum Design, Lesson Planning, Teaching, Curriculum Development, Classroom, Public Speaking, Instructional Technology, E-Learning, Adult Learning Theory, Classroom Management, Educational Leadership, Elementary Education, Training, Development & delivery..., Differentiated..., Literacy, Tutoring, Teacher Training, Improvisational Comedy, Musical Theatre, Musical Improvisation, Presentations, Voice Over, Instructor-led Training, Instructional Design, Blended Learning, Adult Education, Distance Learning, Multimedia
Education
Canisius College 2007 — 2008
Master's of Science of Education, Adolescence Education, 3.8
University of Toronto 2002 — 2006
Honors Bachelor of Arts, History and Visual Studies, 3.6
University of Siena 2005 — 2005
Summer Abroad, Art History, 4.0
Nardin Academy 1998 — 2002
BCD Travel July 2014 - Present
IE. - Innovation Enterprise June 2013 - Present
William Harrison Consulting November 2007 - August 2014
Sabre April 2011 - July 2014
Association of Corporate Travel Executives July 2011 - June 2012
Sabre Holdings January 2010 - April 2011
Sabre Holdings October 2009 - January 2010
Texas Christian University January 2008 - December 2009
Handango November 2007 - September 2009
Handango November 2005 - November 2007
Skills
Product Marketing, Mobile, Mobile Applications, Mobile Internet, Mobile Software, Mobile Devices, Strategic Partnerships, Mobile Technology, E-commerce, Business Development, Product Management, Start-ups, Mobile Communications, Leadership, Entrepreneurship, Product Development, Telecommunications, Management, Strategy, Cloud Computing, Competitive Analysis, Digital Marketing, Digital Strategy, Digital Media, Enterprise Software, Marketing Strategy, B2B, Analytics, Marketing, Multi-channel Marketing, Mobile Marketing, Social Media, Market Research, Go-to-market Strategy, CRM, SaaS, Sales, Contract Negotiation, Mobile Strategy, Lead Generation, Mobile Commerce, Online Marketing, Mobile Content, SEM, Web Analytics, Online Advertising, Consulting, Mobile Advertising, Solutions Marketing, Wireless
Education
Columbia University in the City of New York 1999 — 2000
Earth Sciences Biosphere2, Environmental Science
Texas Christian University - M.J. Neeley School of Business 1995 — 2000
Bachelor of Science, Marketing, Management
Springfield Catholic High School
BCD Travel April 2011 - Present
BCD Travel January 2003 - April 2011
Galileo International 1995 - 2001
Skills
Analytics, Management, Training, Microsoft Office, Travel, Salesforce.com, Call Centers, Contract Negotiation, Team Leadership, Travel Technology, Business Travel, Tourism
Education
Colby Community College 1994 — 1995
Ranum High School 1990 — 1994
Virtuoso December 2014 - August 2015
BCD Travel September 2010 - July 2012
Dream Travel July 1999 - January 2007
Dallas Market Center July 2006 - November 2006
Southwest Airlines January 1995 - May 1999
Skills
Corporate Travel..., Marketing Event Planning, Logistics Coordinator, Administrative Office..., Customer Service, Microsoft Office, Account Management, Leisure Travel, Business Travel, Revenue Analysis, Event Management, Sabre, Apollo GDS, Amadeus GDS, Group Travel, Sales
Education
Cedar Valley College
Business, Management, Marketing
Mountain View College
Business, Management, Marketing
Norfolk State University
Marketing
BCD Travel April 2006 - Present
All About Hawaii September 2001 - April 2006
All About Travel August 2001 - April 2006
Skills
Business Travel, Sabre, Apollo, Amadeus, Leisure Travel, Galileo, Online Travel, Hotels, Hotel Reservations, Leisure, IATA, Customer Service, Call Center, Microsoft Office, Excel, Vacation, Hospitality, Flights, Incentives, Airlines, Customer Relations, Hotel Booking, Contract Negotiation, Microsoft Excel, Call Centers, Travel Management, Revenue Analysis, Travel Planning, Travel Technology, Car Rental, Tourism, Honeymoons, Hospitality Industry, Tour Operators, Resorts, Cruises, Meeting Planning, GDS, Incentive Travel, Airline Reservations, Yield Management, Ticketing, Hotel Management, Amadeus GDS, Hospitality Management, Adventure Travel, Front Office, Booking Systems, Corporate Events, Rooms Division
Education
International Air and Hospitality Academy 2001 — 2001
Yes, Travel, A+ 4.0
Clark College 2000 — 2001
Certificate, Office Medical, 4.0
Portland Community College 1990 — 1991
Certificate, Business, 4.0
WorldPay US November 2010 - Present
Hunt Sales Company 2007 - 2009
Siemens Energy and Automation 2004 - 2006
BCD Travel 1999 - 2004
American Express 1989 - 1999
Skills
Harassment/EEO..., Performance Management, Human Resources, Recruiting, Organizational..., Employment Law, Succession Planning, Personnel Management, Labor Relations, Employee Relations, Payroll, Change Management, Employee Benefits, HR Policies, Leadership, Organizational..., Policy, Talent Management
Education
Columbia College
Bachelor of Arts Degree, Psychology
SunTrust Banks National Account ManagerBCD TravelJune 2012 - April 2015
BCD Travel March 2002 - June 2012
Skills
Travel Technology, Hospitality, Online Travel, Sabre, Airlines, Account Management, Customer Satisfaction, Call Centers, Customer Service, Troubleshooting, Call Center, Management, Galileo, Customer Experience, Business Travel, Contract Negotiation, Contract Management, Travel Management, Hotels, Leadership, Negotiation, Salesforce.com, Sales
Education
Chattanooga State Community College
Associate's degree, Business Administration and Management, General
Progressive Insurance May 2006 - Present
BCD Travel February 2003 - May 2006
Wachovia, A Wells Fargo Company September 1988 - February 2003
Skills
Employee Relations, Onboarding, Human Resources, Succession Planning, Leadership, Leadership Development, Management, Performance Management, Training, Team Building, Customer Service, Coaching
Education
Dallas Baptist University 1998 — 1999
MA, Organizational Management
A Day in LA March 2014 - June 2014
Intuition Publishing Ltd. February 2012 - August 2012
CONEXIS June 2008 - February 2012
CONEXIS February 2006 - June 2008
BCD Travel September 2002 - February 2006
MHN Government Services September 2000 - September 2002
Skills
Copywriting, Marketing Communications, Adobe Creative Suite, Project Management, Marketing, Training, Editing, Content Management, Technical Writing, Proposal Writing, Event Planning, Management, Public Speaking, Hatha Yoga, Yoga Instruction, Instructional Design, Elearning, Strategy, Press Releases, Graphic Design, Strategic Planning, E-Learning
Education
Tarrant County College 2010 — 2011
Art/Psychology
Dallas County Community College 2000 — 2002
Visual Communications/Multimedia design
The Dow Chemical Company October 2014 - Present
The Dow Chemical Company October 2011 - April 2014
Chemical Bank October 2008 - October 2011
BCD Travel March 2008 - October 2008
Bay-Arenac ISD September 2006 - March 2008
Entech Personnel March 2006 - September 2006
Michigan Army National Guard January 2005 - March 2006
US Army May 2002 - January 2005
William A. Kibbe & Associates, Inc. September 2001 - May 2002
Skills
Technical Support, Information Technology, Networking, Servers, Help Desk Support, Hardware, Citrix, Testing, Computer Security, Management
Education
Saginaw Valley State University 2008 — 2011
Master's Degree, Educational/Instructional Technology, 3.9
Davenport University 2004 — 2007
Bachelor's Degree, Computer Security, 3.35
Delta College 2000 — 2002
Associate's Degree, Computer Information Systems, 3.5
B&N Industries January 2007 - Present
BCD Travel January 2004 - January 2007
OfficeTeam December 2002 - December 2003
Visa USA December 1999 - September 2001
Visa USA January 1999 - December 1999
Roche Bobois June 1998 - January 1999
Ehrlich Rominger Architects June 1997 - July 1997
Skills
Recruiting, Human Resources, Sourcing, Internet Recruiting, Talent Acquisition, Employee Relations, Event Planning, Salesforce.com..., LinkedIn, ADP ezLaborManager, Intranet, Workers Compensation, Training, Employee Benefits, Account Management, Outlook, CRM, Management, Salesforce.com, Strategic Planning, PowerPoint, Payroll, College Recruiting, Benefits Administration, Temporary Placement, Interviews, Onboarding, Performance Management, Talent Management, Employee Training, FMLA, Personnel Management, New Hire Orientations
Education
Notre Dame de Namur University 2004 — 2006
Masters, Human Resources
California State University-Chico 1996 — 1998
Bachelor of Arts (B.A.), Interior Design
College of San Mateo 1993 — 1996
Associated Arts, Liberal Studies
Concur July 2013 - Present
GDSX, Ltd. April 2012 - Present
Frosch Travel January 2011 - January 2011
BCD Travel January 2010 - January 2011
BCD Travel March 2009 - May 2010
TRX March 2000 - March 2009
TRX Technology Services January 2000 - January 2009
Maritz Travel January 1999 - January 2000
Sammons Travel January 1997 - January 1999
Skills
Troubleshooting, Quality Assurance, Testing, Databases, Management, Training, Customer Satisfaction, New Business Development, Programming, Direct Marketing, Regression Testing, SQL, Microsoft SQL Server, Business Analysis, Software Documentation, Visio, Automation
Education
American Institute of Commerce 1996 — 1997
General, Travel and Tourism with Business
Collin County Community College 1995 — 1997
LinkedIn June 2013 - Present
BCD Travel March 2012 - May 2013
BCD Travel 1999 - 2011
Innovative Meetings & Events 1998 - 1999
The Arizona Biltmore Resort & Spa 1995 - 1997
Hilton Worldwide September 1994 - December 1994
Skills
Travel Management, Online Travel, Travel Technology, Hospitality, Business Travel, B2B, Contract Negotiation, Supplier Evaluation, Meetings Management, Special Events..., Tourism, Change Management, Emerging Technologies, Customer Satisfaction, Highly detail oriented, Hotels, Leisure Travel, Strategic Partnerships, Project Management, Marketing, Mentoring, Team Building, Salesforce.com, Strategic Planning, Event Management, Sales, Management, Strategy, Sales Management, Meeting Planning, CRM, Incentives, Incentive Travel, Event Planning, Corporate Events, Leisure, Food & Beverage, Revenue Analysis, Travel Planning, Resorts, Yield Management, Trade Shows, Business Development, Account Management, Hotel Booking, Leadership, Marketing Strategy, Negotiation, Social Media Marketing
Education
California State University-Chico 1991 — 1994
Bachelor of Science, Recreation Administration/Hospitality
BCD Travel February 2014 - Present
Carlson Wagonlit Travel September 2012 - Present
American Express Business Travel June 2010 - August 2012
BCD Travel April 2005 - February 2009
Michael Baker Engineers Corporation July 2004 - March 2005
Skills
Sabre, Airlines, Hotels
Education
Community College of Allegheny County
Business Management
Point Park University
Business Management
Sawyer Business School
Travel/Tourism/Hospitality
Protravel International December 2012 - Present
Third Millennium Travel March 2011 - December 2012
Willett Travel July 2008 - March 2011
BCD Travel October 1998 - September 2008
Skills
Hospitality, Hotels, Customer Service, Microsoft Office, Event Planning, Microsoft Word, Airline Ticketing, Airline Reservations, Car Rental, Production Support, Leisure Travel, Entertainment Industry, Tourism, Sabre, Business Travel
Education
Dickinson State University 1991 — 1993
Bachelor of Science in Education, Spanish Language Teacher Education
Valley City State University 1989 — 1991
Bloomingdale's September 2005 - Present
Best Buy April 2009 - October 2009
BCD Travel November 2006 - February 2009
BCD Travel May 2005 - November 2006
Neiman Marcus May 2003 - May 2005
VTS Travel Direct February 2002 - December 2002
American Express January 1999 - January 2001
Direct Travel January 1998 - January 1999
World Travel Partners January 1997 - January 1998
BTI Americas January 1996 - January 1997
Skills
CRM, Program Management, Project Management, Coaching, Access, Leadership, Sales Management, Account Management, Fashion, Inventory Management, Management, Retail Sales, Travel Management
Education
DePaul University 2000 — 2013
Bachelor of Science, Computer Science
Shepherd College 1983 — 1985
Business
Travel Solutions International USA or TSI USA April 2015 - Present
Travel Solutions International USA or TSI USA 2015 - 2015
BCD Travel May 2012 - December 2014
W.W. Grainger September 2011 - May 2012
Air New Zealand April 2007 - December 2009
VENTIV HEALTH US SALES January 2001 - January 2006
United Airlines 1986 - 2001
Skills
Negotiation, Sales Operations, Sales, Strategic Partnerships, New Business Development, Contract Negotiation, Leadership, Product Launch, Marketing Communications, Marketing, Sales Management, Pricing, Account Management, Strategy, Relationship Management, Marketing Strategy
Education
Drake University
BA, Human Services
BCD Travel April 2013 - Present
Cornerstone Information Systems March 2011 - October 2012
TS24 and Troilo & Associates Consulting November 2000 - April 2011
Chase Manhattan Corporation formally Bank One, NA April 1993 - November 2000
Skills
Change Management, Travel Management, Management, Leadership, Business Travel, Account Management, Certified Softskills...
Education
Columbus State Community College 1991 — 1993
Applied Sciences
American Express Business Travel March 2013 - Present
BCD Travel March 2012 - March 2013
Marriott International 1999 - 2004
Skills
Outlook, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Office Management, Budgets, Microsoft Word, Event Management, Administrative..., Management, Leadership, Sales Operations, Access, Teamwork, Strategic Planning, Business Strategy, Project Management, Finance, Team Building, Team Management, Client Relations Skills, Business Travel, Travel Management, QuickBooks, Sabre, Marketing, System 21, Quality Control, Executive Coaching, Bookkeeping, Hotel Booking, Legal Compliance, Negotiating Fees, Client Development, Up-selling, Airlines, Airports, Flights, Apollo GDS, Hotels, Experienced Traveler, International Traveler, Customer Retention
Education
Kean University 2004 — 2007
B.A., Finance
Fashion Institute of Technology 2002 — 2004
Associate's Degree, Advertising and Marketing, 3.98
DeVry University 1998 — 2000
A.S., Business Information Systems
Wolverine World Wide July 2012 - Present
BCD Travel May 2011 - 2012
Travel Leaders February 2008 - May 2011
United Airlines May 2004 - January 2008
Skills
Travel Management, Business Travel, Account Management, Airlines, Pricing, New Business Development, Salesforce.com, Tourism, Negotiation, Contract Negotiation, Sales Management, Strategic Planning, Customer Service, Sales, Process Improvement, Customer Satisfaction, Trade Shows, Marketing Strategy, Team Building
Education
Central Michigan University 1992 — 1997
Bachelor of Science, Business Administration
Central Michigan University 1992 — 1997
Bachelor of Science, Psychology
Travelink, American Express Travel June 2014 - Present
Independent Healthcare August 2013 - May 2014
Microsoft Travel by Amex February 2010 - August 2013
BCD Travel August 2004 - November 2006
American Express Business travel August 1989 - August 2006
Nashville Cares March 2003 - August 2004
Skills
Excel, Microsoft Office, Contract Negotiation, Tourism, Teamwork, Microsoft Excel, Event Planning, Nonprofits, Event Management, Program Management, Management, Team Building, Leadership, Negotiation, Customer Service, Time Management, Public Speaking, Sales, Marketing, Account Management, Sales Management, Hospitality, Customer Satisfaction, Marketing Strategy, Public Relations, Strategic Planning, Marketing Communications, Social Media, Social Media Marketing, Integrated Marketing, Training, Social Networking, Advertising, Trade Shows, Travel Management, Business Travel
Education
Columbia School of Broadcasting 1984 — 1985
basic, copy writing, broadcasting
Texas A&M University 1982 — 1983
EMT, Texas EMS Certification -Urgent care Medicine
Dekalb Community College 1981 — 1982
GA. board licensed cosmetician, Core Curriculum, Cosmetology
SemantixLab (SDVOSB) June 2014 - Present
KGS November 2008 - June 2014
BCD Travel May 2007 - August 2008
City of Dallas March 2005 - November 2006
Grant Thornton May 2003 - March 2005
E*TRADE Bank November 1998 - October 2001
Platinum Technology 1997 - 1998
Skills
Enterprise Software, Project Management, Management, Software Development, Leadership, Management Consulting, Data Warehousing, Information Technology, Business Development, Consulting, Strategic Planning, Six Sigma, IT Operations, Mergers & Acquisitions, Organizational..., Business Intelligence, Collaboration
Education
Creighton University
Business Administration
BCD Travel October 2000 - Present
Education
Delhi University 1994 — 1997
BCD Travel 2007 - Present
Advito Consulting October 2007 - April 2012
Advito March 2004 - April 2011
Advito 2007 - 2010
BCD Travel June 2007 - October 2008
Carlson Wagonlit June 1999 - February 2004
Skills
Travel Management, Airlines, Business Travel, Revenue Analysis, Training, Project Management, CRM, Hotels, RFP, Business Process..., Tourism, Meeting Planning, Strategic Planning, Benchmarking
Education
Dekalb Community College 1969 — 1971
Business
BCD Travel February 2005 - Present
GE Capital April 2003 - November 2003
EDS-Georgia Medicaid April 2002 - March 2003
Skills
Account Reconciliation, Financial Analysis, Financial Reporting, Microsoft Excel, Accounting, Microsoft Office, Process Improvement, Outlook, Microsoft Word, General Ledger, Customer Service, Accounts Payable, Accounts Receivable, Analysis, Auditing, Payroll
Education
Clemson University 1997 — 2001
Bachelor of Science (BS), Financial Management
Travelport May 2013 - Present
The Home Depot July 2011 - November 2012
American Expresss Consumer Travel Network September 2009 - July 2011
BCD Travel 2008 - December 2009
InterContinental Hotels Group April 2007 - August 2007
Datalex April 2006 - April 2007
Worldspan April 1984 - April 2006
Skills
Travel Technology, Data Analysis, Airlines, Travel Management, Product Management, Tourism, IT Solutions, Integration, SharePoint, E-commerce, Business Intelligence, Program Management
Education
Maplewoods Community College 1987 — 1991
Computer Science
Mt. San Antonio College 1982 — 1983
Travel Certification
Chaffey College 1980 — 1982
General Studies
BCD Travel August 2003 - Present
Honda 1989 - 1997
Honda 1989 - 1997
Skills
Online Travel, Sabre, Team Leadership, Strategic Sourcing, Project Management, Travel Management, Hotels, Negotiation, Customer Service, Leisure Travel, Forecasting, Supply Chain Management, Galileo, Management, Operations Management, People Skills, Leadership, Performance Management, Cross-functional Team..., Tourism, Process Improvement, Employee Relations, Team Building, Program Management, Business Analysis, Business Travel, Supplier Negotiation, Airlines, Travel, Training, Strategic Planning, Microsoft Excel, Purchasing, Budgets, Travel Planning, Procurement, Continuous Improvement, Microsoft Office, Ticketing, GDS, IATA, Amadeus, Global Travel Management, Six Sigma, Account Management, Travel Technology, Project Planning, Supply Management, Change Management, Contract Negotiation
Education
Columbus State Community College 1991 — 1994
BCD Travel January 2008 - Present
Education
Drake University
BCD Travel July 1991 - Present
McCord Travel Management 1991 - 2002
McCord Travel July 1991 - January 2001
Skills
Vendor Management, Contract Negotiation, Call Centers, Call Center, Sabre, Team Leadership, Visio, VoIP, Data Center, Team Building, Business Analysis, Telecommunications, System Administration, Project Management, Microsoft Office, Business Travel, Cisco Technologies, Disaster Recovery, Customer Service, Account Management, Strategic Planning, Team Management, Project Planning, Troubleshooting, Unified Communications, Integration, Process Improvement, IT Strategy, CRM, Wireless, Operations Management, Program Management, Genesys, Outsourcing, Managed Services, Management, Product Management, IP, IVR, Strategic Partnerships
Education
DePaul University
Telecommunications
BCD Travel 2011 - Present
WorldPay June 2009 - June 2011
InFocus System 2011 - 2011
Sr Infomation Security January 2005 - February 2009
BellSouth 2003 - 2005
Skills
ISO 27001, PCI DSS, Information Security..., Information Technology, SDLC, Risk Assessment, Penetration Testing, Governance, Information Security, Vulnerability Assessment, Security Audits, Data Center, CISA, Business Continuity, IT Audit, Application Security, Payment Industry, Disaster Recovery, IT Strategy, Network Security, CISSP, Risk Management, Vendor Management, Data Security, Security, Enterprise Architecture, Incident Management, IT Operations, Security Awareness, Security Management, Security Architecture..., Intrusion Detection, Encryption, Cisco Technologies, Vulnerability Management, Computer Security, IT Management, Enterprise Risk...
Education
Capella University 2006 — 2008
MSIT, Information Security
Howard University
BCD Travel August 2015 - Present
Davita April 2006 - July 2015
Southern Ute Indian Tribe February 2005 - December 2005
Southern Ute Indian Tribe September 1999 - April 2005
Southern Ute Indian Tribe 1997 - 1999
Skills
PeopleSoft, SDLC, IT Management, Microsoft SQL Server, PeopleTools, Databases, Peoplesoft, ..., Indexing tuning, Requirements Analysis, Visio, Active Directory, Integration, Change Management, Oracle, Microsoft Exchange, Software Documentation, Project Management, Business Intelligence, Disaster Recovery, Systems Administration,..., Microsoft Exchange..., Supervised employees, Networking including..., Infrastructure planning..., Sql implementation and..., IT manager, Hardware Configuration, Overseas project..., Management
Education
Colorado State University-Pueblo 1979 — 1983
Associates of Applied Science, IT
BCD Travel December 2006 - Present
Payroll Link October 1999 - December 2006
Skills
Salesforce.com, Cloud Computing, CRM, SaaS, Sales, Sales Operations, Account Management, Travel Management, E-commerce, Business Travel, Leadership, Management, Integration, Program Management, Strategic Partnerships, Sales Management, Tourism, B2B, Professional Services, Contract Negotiation, Strategy
Education
California State University-San Bernardino - College of Business and Public Administration
Quick Solutions, LLC April 2015 - Present
Proteam Solutions, Inc (PSI) October 2012 - April 2015
TEKsystems May 2012 - October 2012
TEKsystems July 2011 - April 2012
BCD Travel June 2000 - February 2011
Victoria's Secret 1995 - 2001
Maximation LLC August 1997 - September 1999
National City Bank October 1994 - June 1997
Ohio Department of Transportation November 1992 - September 1994
Skills
Problem Solving, Training, Testing, Technical Support, Human Resources, Visio, Access, MS Project, Project Coordination, Team Leadership, Project Management, Vendor Management, Analysis, Databases, Management, Leadership, Process Improvement, Budgets, Business Analysis, Microsoft Project
Education
Walden University 2012 — 2014
Master's degree, Project Management
Walden University 2011 — 2012
Graduate Certificate, Information Systems
Franklin University 1993 — 1994
BS, Business / Human Resouces
Columbus State 1992 — 1993
AA, Business
Eastmoor 1984 — 1988
Diploma of College Prep, College/University Preparatory
The Peterson Companies May 2012 - Present
Kool Smiles October 2008 - May 2012
BCD Travel November 2007 - July 2008
PricewaterhouseCoopers August 2004 - November 2007
Morgan Stanley Investment Management May 1999 - August 2004
Skills
Accounting, Variance Analysis, Account Reconciliation, Management, Financial Statements, Financial Analysis, Cash Flow, Microsoft Office, PeopleSoft, Finance, MRI Software, Great Plains Software, General Ledger, Budgets, Financial Reporting, Financial Audits, Auditing
Education
Clark Atlanta University 2004 — 2007
Bachelor of Arts (B.A.), Accounting, 3.4
Advanced Disposal Services December 2012 - Present
Fanatics, Inc. June 2011 - December 2012
Lender Processing Services, Inc. (LPS) October 2010 - June 2011
Asurion February 2007 - October 2010
BCD Travel 2004 - 2007
J.M. Seaman 1987 - 2001
US Army 1978 - 1983
Skills
T-SQL, Microsoft SQL Server, SSIS, SSRS, SDLC, SQL, Database Design, Data Warehousing, ETL, Agile Methodologies, Databases, .NET, SharePoint, Business Intelligence, C#, Software Development, Analysis Services, Database Administration, Visual Studio, TFS, ASP.NET, Oracle, Integration, Data Modeling
Education
Washburn University 2002 — 2004
BAS, Technology Administration
Johnson County Community College 2000 — 2004
AAS, CIS
Cameron University
Architecture
Platte College
Diploma, Drafting
The University of Kansas
Certifications, Fire Service
BCD Travel May 2012 - Present
BCD Travel March 2007 - May 2012
BCD Travel January 2006 - March 2007
CallTech Communications March 2005 - June 2005
Priceline.com January 2004 - March 2005
Education
Columbus State 2003 — 2004
The Ohio State University 1999 — 2002
Bishop Ready High School 1998 — 1999
High School
St. Charles Preparatory School 1995 — 1998
High School
Egencia 2013 - 2013
US Foods 2012 - 2013
BCD Travel 2010 - 2012
Carlson Wagonlit Travel 1993 - 2010
Skills
Business Travel, Account Management, Tourism, Travel Management, Sabre, Hotels, Microsoft Excel, Sales, Customer Service, Event Management, Employee Training, Listening to customers, Creative Problem Solving, Multi Tasking, Microsoft Office, Microsoft Word, Concur, Supervisory Experience, Team Leadership, Airlines, Contract Negotiation, Federal Government, SBA, Budgets, RFP, Team-oriented, Policy, Vendor Relationships, Research, Car Rental, International Logistics, Worldspan
Education
Century College
General Studies
McConnell Travel Academy
Tourism and Travel Services Management
Mounds View High School
Viverae, Inc. November 2013 - May 2014
BCD Travel May 2012 - April 2013
Hilton Worldwide May 2011 - July 2012
Kraft and Associates Law Firm October 2007 - May 2010
Skills
Customer Service, Travel Planning, Research, Legal Research, Legal Writing, Legal Assistance, Microsoft Office, Microsoft Excel, Call Centers, Hospitality, Business Travel, Sales, Tourism, Training, Travel Management
Education
Collin County Community College
Hull Investments, LLC October 2010 - Present
BCD Travel June 2002 - August 2008
Skills
Employee Relations, Human Resources, Change Management, Account Management, Talent Management, Customer Service, Training, Onboarding, Performance Management, Recruiting, Contract Negotiation, Business Travel, Vendor Management, Employee Benefits, Leadership
Education
Culver Stockton College
BA
The John Marshall Law School
J.D.
PT&CLWG Forensic Consulting May 2011 - Present
BCD Travel June 2010 - May 2011
Desoto County Gov't November 2005 - June 2010
School Employees Retirement System 2000 - 2004
Skills
SQL, SharePoint, Visio, Software Documentation, DB2, Requirements Analysis, PMP, Analysis, PMO, Process Improvement, Project Management, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, Troubleshooting, Business Analysis, Microsoft SQL Server, SDLC, Software Development
Education
DeVry University-Ohio 1996 — 2000
Bachelor of Science (BS), Computer Science
Westland High School 1992 — 1996
Radius Travel July 2014 - Present
BCD Travel August 1997 - July 2014
Skills
Salesforce.com, CRM, Customer Service, Account Management, Customer Satisfaction, Access, Call Centers, SharePoint, Team Leadership, Business Travel, Process Improvement, Technical Support, E-commerce, Management, Troubleshooting
Education
Davenport University
Associates, Marketing
Aero Travel Career Training
Certificate, Travel and Tourism
Chesaning Union High School
BCD Travel March 1994 - Present
Skills
Tourism, Project Management, Vendor Management, Leadership, Team Leadership, Marketing
Education
Cornell University 1972 — 1976
BCD Travel February 1995 - Present
Skills
Travel Management, Business Travel, Tourism, Hotels, Online Travel, Hospitality, Leisure, Revenue Analysis, Sabre, Leisure Travel, Travel Technology, Hospitality Industry, Car Rental, Airlines
Education
California State University-Los Angeles
Loews Hotels and Resorts February 2013 - Present
BCD Travel January 2012 - December 2012
Travelocity Business September 2009 - January 2012
StarCite April 2008 - December 2011
Omni Hotels 2001 - April 2008
Wyndham Hotel Group January 1989 - December 1999
Skills
Revenue Analysis, Sales, Collaborative Problem..., Partnership Marketing, Hotels, Business Travel, Customer Advocacy, Leadership, Travel Management, Hospitality, Coaching, Salesforce Training, Tourism, Skilled Communicator
Education
Wharton School, University of Pennsylvania 2006 — 2008
Certificate of Professional Development, GBTA Global Leadership Program
Drexel University 1985 — 1988
BS, Hotel Restaurant Management
BCD Travel March 1995 - Present
Hilton Christiana Hotel 1984 - 1995
Skills
Supplier Negotiation, Strategic Sourcing, Travel Management, Supply Management, Purchasing, Procurement, Contract Negotiation, Hotels, Business Travel, Negotiation, Tourism, Online Travel
Education
East Stroudsburg University of Pennsylvania 1979 — 1982
BS, Hotel, Motel, and Restaurant Management
Carmel Catholic High School November 2013 - Present
Groundhawg Fast Freight January 2011 - May 2013
Staples October 2010 - December 2010
Best Buy June 2010 - October 2010
BCD Travel August 1990 - November 2009
First of America Bank December 1988 - August 1990
Musicland Corporation December 1984 - October 1988
Skills
Team Leadership, Management, Customer Service, Coaching, Non-profits, Training, Integration, Account Management, Team Building, Microsoft Office, Public Speaking, Microsoft Excel, Social Media, Event Planning, Microsoft Word, PowerPoint, Strategic Planning, Marketing Communications, Travel Planning, Business Travel, International Travel, Program Management, B2B, Customer Satisfaction, Leadership, Sales, Sales Management, Time Management, Event Management, Nonprofits
Education
Trinity International University 2014 — 2017
History/Secondary Education
College of Lake County 1985 — 1987
AA, Music
Carmel Catholic High School 1978 — 1982
HS Diploma, General Studies
BCD Travel October 2006 - Present
American Express January 2004 - October 2006
HCMC- Healthcare Management Center January 1991 - January 2004
Skills
Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Microsoft Office
Education
Georgia State University 1982 — 1984
Bachelor of Business Administration (B.B.A.), COMPUTER SCIENCE
Dekalb Community College 1980 — 1982
Associate of Arts and Sciences (AAS)
Our Family March 2005 - Present
Our Family March 2005 - Present
Non-Profit for Virginia and Capital Area September 2004 - March 2005
Sales Extensions December 2003 - August 2004
Consumer Direct formerly Mcord Travel December 2001 - August 2002
Gaia Communications, Inc. October 2000 - December 2001
BCD Travel July 1996 - September 2000
Amadeus, formarly System One March 1993 - July 1997
T&E Management January 1992 - July 1993
American Express Rep Office in Charlottesville, VA February 1991 - December 1991
Skills
Travel Management, Business Travel, Revenue Analysis, Tourism, Yield Management, New Business Development, Business Analysis, Marketing Strategy, Airlines Operations and..., Negotiation, Business Strategy, Sales Management, Team Building, Account Management, Amadeus, Sabre, Accounting, Airlines, Tour Operators, Leisure Travel, Public Relations, Performance Management, CRM, Strategy, Contract Management, Pricing, Contract Negotiation, Customer Service, Hotels, Strategic Planning, Event Planning, Sales, Management, Program Management, Advertising, Event Management, Budgets, Hospitality, Change Management, Team Leadership, Microsoft Office, Business Development, Procurement, Business Planning, Operations Management, Marketing, Public Speaking, Incentives, Cruises, Travel Planning
Education
College of DuPage 1976 — 1978
Associate, Transportation, Travel and Tourism
Bogan City College 1967 — 1969
Associate, Business Administration
Roosevelt University 1965 — 1966
Music
BCD Travel September 2015 - Present
IBM January 2013 - Present
CenturyLink November 2006 - January 2013
Sprint 2000 - 2007
Skills
Cisco Technologies, Switches, Networking, Data Center, Troubleshooting, Vendor Management, Telecommunications, Integration, TCP/IP, WAN, Program Management, Routers, Call Centers, IP, Wireless, Network Engineering, Process Improvement, VPN, Servers, Computer Network..., LAN-WAN, Technical Support, Software Documentation, Ethernet, VoIP, Disaster Recovery
Education
University of Wisconsin-La Crosse 1996 — 1997
Management Information Systems, General
DeVry University 1993 — 1995
Computer/Information Technology Administration and Management
BCD Travel June 2007 - Present
Skills
Microsoft Office, Research, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Budgets, Strategic Planning, Negotiation, Team Building, Accounting
Education
Campbell University
BCD Travel December 1990 - Present
Skills
Business Travel, Travel Management, Travel Technology, Ticketing, Car Rental, Online Travel, Account Management, Sabre, Contract Negotiation, Amadeus, Tourism, GDS, Apollo, Hotels, Revenue Analysis, Airlines
Education
Davenport University 2004 — 2009
Associate's Degree, Business Administration and Management, General
The Reimagine Group March 2010 - Present
The Rainmaker Group August 2010 - December 2013
BCD Travel October 1987 - December 2002
Skills
Strategic Planning, Business Strategy, Start-ups, Management Consulting, Mergers & Acquisitions, Philanthropy, Strategy, Executive Management, Entrepreneurship, SaaS, Public Speaking, Leadership
Education
Duke University
BA, Economics and Accounting
Retire or seek out a new opportunity? September 2014 - Present
BCD Travel August 2006 - September 2014
American Express July 2003 - August 2006
Carlson Wagonlit Travel August 2000 - July 2003
FedEx August 2001 - February 2003
United States Air Force Reserve May 1978 - November 2002
Rosenbluth International January 1996 - August 2000
Maritz Travel Company February 1990 - January 1996
Five Brothers Tire Inc. July 1972 - July 1987
Skills
Sabre, Hotels, Travel Management, Tourism, Online Travel, Ticketing, Hotel Booking, Leisure Travel, Business Travel, Airlines, Travel Planning, Customer Service, Apollo GDS, Airline Ticketing, Vacation, Event Management
Education
Los Angeles Training Center 1999 — 1999
Certificate of Completion, Apollo Computer Reservations System
International Air Academy Inc 1989 — 1990
Diploma, Reservations, computer and airport services training
East Los Angeles College 1980 — 1981
Associate of Science (A.S.), General Studies
United States Air Force Technical Training School 1978 — 1978
Certificate of Training, Air Cargo Specialist Course
Cal-State University at Los Angeles 1968 — 1970
Abraham Lincoln High School 1964 — 1968
High School Diploma
Carlson Wagonlit Travel September 2010 - Present
BCD Travel July 2000 - January 2009
Conexant 1993 - 2008
Carlson Wagonlit Travel February 1999 - July 2000
American Express Business Travel February 1993 - February 1999
Skills
Travel Management, Sabre, Business Travel, Airlines, Tourism, Revenue Analysis, Contract Negotiation, Hotels, Online Travel
Education
World Travel Bureau 1985 — 1986
Travel
California State University-Long Beach 1976 — 1979
Art and Business
Carlson Wagonlit Travel September 2010 - Present
BCD Travel June 1997 - September 2010
American Express June 1993 - September 1996
Thomas Cook September 1983 - March 1991
Skills
Event Planning, Customer Service, Event Management, Social Media, Microsoft Office, Leadership, PowerPoint, Public Speaking, Spanish, Microsoft Word, Microsoft Excel, Public Relations, Hospitality, Management, Tourism, Customer Relations, Travel Management, Editing, Negotiation
Education
Dominican University 1977 — 1981
B.A., French, Intl. Business, Economics
Université de Franche-Comté 1979 — 1980
Diplome, French Studies, Political Science
University of Delaware July 2015 - Present
University of Delaware May 2010 - July 2015
Odyssey Charter School - Wilmington, DE September 2009 - June 2014
Justin's Beach House (The Justin W. Jennings Foundation) June 2000 - June 2014
BCD Travel January 2008 - February 2009
BCD Travel May 2003 - December 2007
BCD Travel January 2003 - May 2003
DuPont June 1999 - January 2003
Day & Zimmermann September 1997 - June 1999
Skills
Software Proficiency, Organizational..., Event Planning, Event Management, Change Management, Account Management, Community Relations, Corporate Communications, People-oriented, Team Oriented, Microsoft Office, Adobe Software, Project Planning, Project Coordination, Community Development, Team-oriented, System Administration, Recruiting, Nonprofits, Leadership, Higher Education, Human Resources, Research, Fundraising, Public Speaking, Social Networking, Resume Writing, Community Outreach, Staff Development, Training, Management, Social Media, Customer Service, Interviews, Facebook, Time Management, Microsoft Word, PowerPoint, Editing, Marketing
Education
Wilmington University
Mass Communication/Media Studies
Delaware Technical and Community College-Stanton-Wilmington 1997 — 2002
Communications
Indiana University of Pennsylvania 1995 — 1999
Communications
Avon Grove High School 1993 — 1995
BCD Travel August 2013 - Present
BCD Travel August 2007 - June 2013
BCD Travel September 1999 - August 2007
BCD Travel Pfizer Account June 1995 - September 1999
BCD Travel USA October 1989 - June 1995
Skills
Sabre, Travel Management, Business Travel, Travel Technology, Operations Management, Apollo, ICSAT Back office, AETM Amadeus, Amadeus, Galileo, Online Travel, Car Rental, Hotels, GDS, Ticketing, Travel Planning, Negotiation, Incentive Travel, Call Centers, Contract Negotiation, Meeting Planning, E-commerce, Event Management, Team Management, Airlines, Key Account Management, International Sales, Airline Ticketing, Leisure, Revenue Analysis, Tourism
Education
Cleveland State University
Marketing Business Management
Air Canada July 2010 - December 2013
BCD Travel August 2002 - July 2010
Skills
25+ years experience of..., Developing Client..., Negotiating Supplier..., Business planning for..., Airlines, Travel Management, Revenue Analysis, Pricing, Online Travel
Education
Concordia University
BCD Travel February 2007 - Present
WorldTravel BTI July 2001 - April 2003
Rosenenbluth Travel December 1989 - 1999
Skills
sabre, apollo
Education
John Jay College of Criminal Justice
Sukeena Law June 2014 - Present
Wake County Public School System August 2009 - Present
AB Tennis January 1981 - Present
BCD Travel March 1993 - March 2008
Skills
Sabre, Apollo, Destiny, Tennis, Coaching, Teaching, Business Travel, Account Management, Customer Service, Customer Satisfaction, Event Planning, Airlines, Negotiation, Salesforce.com, Travel Planning, International Travel, Travel Management, Google Groups, Leisure Travel, Training, Public Speaking
Education
East Carolina University 1985 — 1987
Wake Technical Community College
BCD Travel November 2014 - Present
BCD Travel July 2010 - Present
Dick Ranian Travel Advisors June 2006 - December 2008
Round Table Pizza 2003 - 2006
Beaverton Travel February 2000 - February 2003
Spaghetti Western Bar and Grill December 1989 - January 2001
Skills
Business Travel, Sabre, Customer Service, Microsoft Office, Cruises, Travel Management, Online Travel, Amadeus, Incentive Travel, Microsoft Word, Hospitality, Apollo GDS, Leisure Travel, Ticketing, Tourism, Customer Relations, Problem Solving, Word, Concur, PowerPoint, New Hire Training, Employee Relations, Financial Accounting, Managerial Skills, Non-profit Volunteer, Hotels, Car Rental, Travel Technology, Customer Satisfaction, Leisure, Management
Education
Columbia Southern University 2011 — 2014
Bachelor's Degree, Business Administration/Human Resources Development, 3.0
University of Phoenix 2009 — 2011
Associate's Degree, Business
Clark College 1980 — 1981
Accounting
BCD Travel June 1995 - Present
Total Travel Management May 1985 - June 1995
Skills
Travel Consolidation, Contract Negotiations, Travel - Risk Management, Data Analysis, Leadership Development, Financial Reporting, Process Excellence, Excel, PowerPoint skills, Key Performance..., Communication, Solution Selling, Technology Integration
Education
Central Pennsylvania College
Travel and Tourism
Southern Columbia
The Savant Group is comprised of four individual ISO 9001 Certified companies. February 2008 - Present
Design Craftsmen 2000 - 2007
Design Craftsmen 2000 - 2007
Design Craftsmen 2000 - 2007
BCD Travel January 1995 - September 2000
Skills
Project Management, Microsoft Office, Microsoft Excel, Process Scheduler, Adobe Acrobat, Budgets, Marketing Communications, Microsoft Word, Technical Writing, Proposal Writing, Project Planning, Editing, Project Coordination, Outlook, Customer Service, PowerPoint, Contract Management, Leadership, Adobe Creative Suite, Contract Negotiation, Management
Education
Delta College
Associate's degree, General Studies
National Note Group January 2014 - Present
BCD Travel October 1999 - 2014
Skills
Real Estate Transactions, Real Estate Financing, Customer Service, Data Entry, Financial Analysis, Foreclosures, Project Management, Project Planning, Social Media Marketing, Accounting, Travel Management, Travel Arrangements, Travel Planning, Microsoft Excel, Microsoft Office, Vendor Relations, Asset Management
Education
Duquesne University
Bachelor's degree, Marketing/Marketing Management, General
BCD Travel 1998 - Present
Skills
Account Management, Team Leadership, Negotiation, Contract Negotiation, Customer Service, Operations Management, Sales, Training
Education
Concordia University-Wisconsin
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Egencia Travel March 2014 - Present
All Seasons Travel/American Express May 2010 - October 2013
BCD Travel February 2008 - August 2008
Skills
Airlines, Customer Service, Social Media, Advertising, Travel Management, Hotels, Ticketing, Public Relations, Marketing, Car Rental, Hotel Booking, Incentive Travel, Marketing Communications, Trade Shows, Booking Systems, Hospitality Industry, Corporate Events, Travel Planning, Sales, Sabre, Business Travel
Education
Clark Atlanta University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Strayer University (GA)
MBA, Health Care Administration/Management
BCD Travel April 2012 - Present
BCD Travel April 2012 - Present
Carlson Wagonlit Travel October 1995 - March 2012
Thomas Cook November 1989 - October 1995
Skills
Technical Support, Leisure Travel, Travel Management, Online Travel, Hotels, Business Travel, Travel Planning, Tourism, Sabre, Hospitality, Ticketing, Hospitality Industry, Meeting Planning
Education
City University of New York City College
Liberal Arts and Sciences/Liberal Studies
R&R Healthcare Communications April 2012 - Present
BCD Travel December 2006 - March 2012
BCD Travel September 2004 - December 2006
Raymond James Financial Inc. October 2000 - September 2004
Skills
Project Management, Event Management, Strategic Planning, Budgets, Event Planning, Meeting Planning
Education
Central Pennsylvania College 1994 — 1996
Associates Degree, Travel and Tourism
Mt. Union High Scool 1988 — 1994
Diploma
BCD TRAVEL May 2002 - Present
Cendant March 1994 - October 2001
Skills
Tourism, Travel Management, Business Travel, Hotels, Customer Service, Leisure Travel, Hospitality, Leisure, Online Travel, Event Management
Education
El Centro College
AMERICAN AIRLINES TRAVEL ACADEMY
Tourism and Travel Services Management
Cedar Valley College
Accounting