Blue Cross Blue Shield of North Carolina
Industry: Insurance company
DescriptionHeadquarters: Durham, NC Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
Blue Cross Blue Shield of North Carolina List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of North Carolina. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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367 Blue Cross Blue Shield of North Carolina employees in database. Find out everything there's to know about Blue Cross Blue Shield of North Carolina employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of North Carolina Employees
Hanesbrands Inc. May 2014 - Present
Hanesbrands Inc. July 2012 - April 2014
Blue Cross Blue Shield of North Carolina May 2011 - July 2012
Skills
Flat Pattern, Draping, Basic Construction of..., Adobe Illustrator, Web PDM, Microsoft Office, Health Insurance, Customer Service, Illustrator, Fashion, Pattern, Product Development, Time Management, Merchandising, Trend Analysis, Apparel, Fit, Textiles
Education
North Carolina Agricultural and Technical State University 2006 — 2010
Bachelor of Science (BS), Family consumer Science: Fashion Merchandising & Design, 3.36 GPA
Sheffield Financial, a division of BB&T. Member FDIC. May 2012 - Present
Sheffield Financial, a division of BB&T. Member FDIC. May 2012 - August 2015
Stokes County Social Services November 2011 - May 2012
Blue Cross and Blue Shield of North Carolina August 2008 - April 2011
Blue Cross Blue Shield of North Carolina August 2008 - December 2010
Skills
Volunteer Management, Community Outreach, Non-profits, Fundraising, Community Relations, Accounting, Data Entry, Financial Reporting, Analysis, Microsoft Excel, Call Centers, Time Management, Customer Service, Financial Analysis, Accounts Payable, Payroll Processing, Multi-State Sales Tax, Credit Analysis, Risk Management, Policy Analysis
Education
Salem College 2015 — 2017
Bachelor's Degree, Kinesiology and Exercise Science (BS)
Salem College 2011 — 2013
Accounting
Forsyth Technical Community College
College Transfer, Busniess Administration, Accounting
Acosta Sales & Marketing February 2011 - Present
Durham Technical Community College January 2010 - August 2010
Sears Holdings Corporation January 2002 - May 2009
Blue Cross Blue Shield of North Carolina June 1996 - October 2001
Family Practice Center, UNC January 1996 - May 1996
NC Spine Center September 1995 - December 1995
Martin's Point Health Care January 1995 - May 1995
HCA Portsmouth Regional Hospital May 1988 - May 1995
Skills
Medical Coding, Data Entry, Medical Terminology, CPT, 10 Key, Medical Records, Customer Service
Education
Durham Technical Community College 2010 — 2010
Certified in Medical Coding, CPC-A, Medical Coding
Northern Essex Community College
Associates, Liberal Arts
University of Southern Maine
Associate's Degree
Group Health September 2015 - Present
Amazon January 2015 - August 2015
Allscripts April 2014 - January 2015
Allscripts (Contractor through Ettain Group) December 2013 - April 2014
Duke University, Division of Community and Family Medicine September 2013 - December 2013
UNC Health Care February 2011 - August 2013
Blue Cross Blue Shield of North Carolina April 2005 - January 2011
Willcare, Inc. May 2003 - April 2005
Skills
Public Speaking, Training & Development, Instructional Design, Quality Assurance, Recruitment/Retention, Accounts Receivable, Accounts Payable, Billing, Health Insurance, Medical Terminology, Customer Service, Audit, Interviewing, Personnel Development, OSHA, Direct Sales, Auditing, Training, Coaching, Interviews, Employee Training, Insurance, Visio, Organizational..., elearning, Organizational..., Organizational..., Web Design, Performance Improvement, Quality Auditing, Employee Relations, Employee Benefits, Employee Management, Recruiting, Healthcare, Management, Analysis, Policy, Call Centers, Software Documentation, Project Management, HIPAA, Process Improvement, E-Learning, Leadership, Leadership Development, Program Management, Human Resources, Change Management, Consulting
Education
North Carolina State University 2010 — 2015
EdD, Training and Development, 3.77
Pfeiffer University 2008 — 2010
Master, Leadership and Organizational development, 3.8
State University of New York at New Paltz 2000 — 2002
Bachelors, Anthropology, 3.45
Orange County Community College 1994 — 2000
Associates, Business Administration, 3.85
St. Elizabeth Academy 1988 — 1990
Amerigroup January 2015 - Present
Carson Tahoe Regional Healthcare April 2013 - January 2015
Saint Mary's Health Plans July 2011 - April 2013
Blue Cross Blue Shield of North Carolina May 2005 - May 2011
Passport Health Plan May 2003 - November 2004
Renown Health September 1998 - April 2003
Skills
Healthcare, Hospitals, Process Improvement, HIPAA, Healthcare Information..., Healthcare Management, Revenue Cycle, Medicaid, Policy, Medicare, Managed Care, EHR, Software Documentation, Healthcare Consulting, Health Insurance
Education
Campolindo High School
Saint Mary's College of California
Bachelor of Arts (B.A.), Political Science/Communications
Blue Cross Blue Shield of North Carolina July 2014 - 2015
EMS Management & Consultants, Inc. August 2013 - July 2014
EMS Management & Consultants, Inc. August 2012 - August 2013
Skills
Exceptional listener..., Flexible team player..., Highly motivated..., Computer-literature..., Customer Service, Leadership, Management
Education
Pfeiffer University 2014 — 2017
Master of Business Administration (MBA)
Winston-Salem State University 2008 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management, 3.3 GPA
Riskonnect, Inc. January 2011 - Present
Risk Sciences Group (Subsidiary of Crawford & Company) 2006 - January 2011
Panasonic Automotive Systems Company of America (Subsidiary of Matsushita) 2005 - 2006
Risk Sciences Group (Subsidiary of Crawford & Company) 1999 - 2005
Blue Cross Blue Shield of North Carolina 1998 - 1999
North Carolina State University 1998 - 1999
PennCorp Financial Group, Inc. 1996 - 1998
The Florida Automobile Joint Underwriting Association (Fortune Insurance Company) 1994 - 1996
Skills
Risk Management, Insurance, Business Analysis, Data Analysis, Management, Salesforce.com, CRM, Cognos, Business Intelligence, Business Intelligence..., Variance Analysis, Root Cause Analysis, SQL, Microsoft SQL Server, SQL Server Management..., Process Improvement, Analysis, Vendor Management, Access, Visio, Project Management, Requirements Gathering, Requirements Analysis, Integration
Education
North Carolina State University 1997 — 1999
PhD - Not Finished, Operations Research
University of North Florida - College of Business Administration 1995 — 1997
MBA, Operations Research Concentration
University of Georgia - Terry College of Business 1990 — 1994
BBA, Risk Mgmt & Insurance Actuarial Science Concentration
Fayette County High School
North Carolina Department of Health and Human Services October 2012 - Present
Blue Cross Blue Shield of North Carolina October 2006 - September 2012
Western New England University August 2003 - June 2004
Western Connecticut State University August 2000 - July 2003
State of Connecticut, House January 2002 - May 2002
Skills
Legal Writing, Public Speaking, Legal Research, Criminal Law, Research, Analysis, Litigation, Lexis, Mediation, Event Planning, Microsoft Word, Customer Service, Contract Negotiation, Courts, Leadership
Education
North Carolina Central University School of Law 2007 — 2011
Juris Doctorate, Law
Western Connecticut State University 1998 — 2003
Bachelor of Science, Justice and Law Administration; Paralegal Studies
Conard High School 1994 — 1998
High school diploma
Assure Holding Corporation (Group of P&C Insurance Companies) August 2015 - Present
Resolution Life May 2014 - June 2015
The Warranty Group (Group of P&C and Life Insurance Companies) February 2010 - May 2014
American Community Mutual Insurance Company September 2007 - February 2010
Blue Cross Blue Shield of North Carolina 2000 - 2007
AAA Life Insurance Company September 1983 - February 2000
Skills
Sarbanes-Oxley Act, Financial Reporting, Accounting, Internal Controls, Insurance, General Ledger, Financial Analysis, Statutory Accounting, GAAP, SEC filings, Financial Accounting, Process Improvement, Variance Analysis, Auditing, Strategic Financial..., Underwriting, Investments, Cash Management, Executive Management, Reinsurance, Internal Audit, Finance, US GAAP, Risk Management, Financial Risk, Enterprise Risk..., Financial Planning
Education
Pacific University 1984 — 1987
MBA (Fin), Accounting/Finance
University of Karachi 1979 — 1983
Bachelor of Commerce (B.Com.), Accounting and Finance
ICAP
CA/CPA, Accounting and Finance
Entera Health March 2015 - Present
North Carolina Biotechnology Center October 2014 - February 2015
Quintiles July 2009 - August 2014
BASF October 2012 - January 2014
Blue Cross Blue Shield of North Carolina July 2008 - September 2012
Coastal Plain League March 2006 - June 2008
Manpower December 1996 - November 2001
Skills
Executive Support, Administrative..., Management, Travel Management, Microsoft Office, Administration, Outlook, Process Improvement, Customer Service, Event Planning, Team-oriented, Team Building, Leadership, Expense Management, Software Documentation, Expense Reporting, Lotus Notes, Visio, SharePoint, Executive Calendar..., Payroll, Training, Organizing Meetings, Administrative..., International Travel, Proofreading, Newsletters, Employee Benefits, Organization, Budget Process, Networking
Education
St Andrews Presbyterian College
Blue Cross and Blue Shield of North Carolina September 2014 - Present
BCBSNC August 2012 - August 2014
Blue Cross Blue Shield of North Carolina July 2009 - October 2012
Blue Cross Blue Shield of NC November 2007 - July 2009
Blue Cross & Blue Shield of North Carolina November 2003 - November 2007
Blue Cross Blue Shield of NC February 2001 - November 2003
Blue Cross Blue Shield of NC November 1999 - January 2001
Blue Cross Blue Shield of NC November 1998 - November 1999
Blue Cross Blue Shield of NC November 1997 - October 1998
Blue Cross Blue Shield of NC October 1995 - November 1997
Skills
PMP, Program Management, Business Process..., Health Insurance, Change Leadership, Six Sigma, Business Process, Healthcare Industry, Change Management, Call Centers, Cross-functional Team..., Leadership, Business Analysis, SharePoint, Data Analysis, Business Requirements, Requirements Analysis, Team Leadership, Strategic Planning, Process Improvement, Analysis, Insurance, Strategy, Risk Management, Outsourcing, Vendor Management, Budgets, Integration, Team Building, Visio, Management, Project Planning, Project Portfolio..., PMO, SDLC, Business Intelligence, Requirements Gathering, Enterprise Software, Consulting, Resource Management, Software Documentation, Project Delivery, Software Project..., IT Strategy, Governance, MS Project, Business Process..., Business Transformation, Access, Training
Education
Pfeiffer University 1998 — 2002
M.B.A & M.H.A, Business
University of Florida 1988 — 1990
BA, Political Science, Journalism, and Eastern European Studies
University of North Florida 1985 — 1988
AA, Foundational courses
Blue Cross Blue Shield of North Carolina January 2000 - Present
BASF 1989 - 2000
Skills
Teradata, Data Warehousing, Business Intelligence, Business Objects, Crystal Reports, SQL, Analytics, Healthcare, Databases, Microsoft Office, Information Management, Data Integration, ETL, Data Modeling
Education
Rutgers, The State University of New Jersey-New Brunswick 1982 — 1984
MS, Horticulture
Rutgers, The State University of New Jersey-Camden 1974 — 1978
BA, Biology
Blue Cross Blue Shield of North Carolina January 2007 - Present
BCBSNC October 2005 - Present
Blue Cross Blue Shield of North Carolina October 2005 - September 2007
Brannon & Rogers, OB/GYN January 2005 - January 2007
Brannon & Rogers OB/GYN August 2004 - June 2005
ChartOne, Inc January 2004 - January 2005
Lewis Gale Medical Center January 2000 - January 2004
Skills
Medicaid, Medical Billing, Insurance, Claim, Data Entry, Liability, Health Insurance, Accounts Receivable, Claim Investigation, HIPAA, Claims Management, Medical Records, Claims Resolution, Medicare, Adjusters, Disability Insurance, Subrogation, Call Centers, Claims Handling, Claims Investigations, General Insurance, Legal Liability, Commercial Insurance, Workers Compensation
Education
Wake Technical Community College 2012 — 2014
Associate's degree, Accounting, A
Radford University 1999 — 2003
B.A., German and Political Science
Radford University 1999 — 2003
B.A, German and Political Science
Kassel Universität 2002 — 2002
BA, German and Political Science
Banana Republic January 2012 - Present
Blue Cross Blue Shield of North Carolina April 2007 - January 2012
Skills
Customer Service, Underwriting Processing, Health Insurance, Data Entry, Microsoft Office, Telecommunication..., Accounts Payable, Accounts Receivable, Account Management, Accounting, Time Management, Software Documentation, Inventory Management, Process Improvement, PowerPoint, Microsoft Word, Merchandising, Administrative..., Outlook, Microsoft Excel, Underwriting, Teamwork, Access, Customer Satisfaction, Process Scheduler, System Administration, Budgets, Healthcare, Insurance, Data Analysis, Sales, Telephone Skills, Nonprofits, Event Planning, Leadership, Public Speaking, Research, Strategic Planning, Team Building, Networking, Human Resources, Analysis, Visio, Project Management, Coaching, Social Networking, Recruiting, Training, Employee Relations
Education
North Carolina Central University 2000 — 2003
Bachelor's Degree, Accounthing
El Camino Real High School
BCBSNC June 2012 - Present
Blue Cross Blue Shield of North Carolina May 2006 - May 2012
Lord, Abbett & Co. LLC July 2004 - April 2006
JPMorgan Chase April 2000 - June 2004
Bankers Trust Private Banking May 1994 - April 2000
J.P. Morgan June 1988 - May 1994
Skills
Business Objects, Business Intelligence, Business Analysis, Crystal Reports, Access, Financial Services, Databases, SAS, SQL, Business Process, Requirements Gathering, Business Requirements, Change Management, Data Warehousing, SharePoint
Education
University of North Carolina at Chapel Hill 2013 — 2014
Graduate Certificate, Healthcare Informatics
University of Phoenix 2008 — 2012
Masters, Information Systems
SUNY New Paltz 1984 — 1988
Bachelors of Science, Business Management
Fidelity Investments June 2013 - Present
Blue Cross Blue Shield of North Carolina January 2012 - June 2013
TEKsystems August 2011 - February 2012
IBM July 2000 - May 2011
Skills
Integration, SQL, Agile Methodologies, Software Development, Microsoft SQL Server, Linux, Oracle, JavaScript, Project Management, Software Project..., SDLC, Requirements Analysis, Web Applications, Windows
Education
The George Washington University - School of Business 1999 — 2001
Master's Certificate in Project Management, Project Management
University of Phoenix 1993 — 1995
MBA, Mgmt Info Systems, Entrepreneurship
Purdue University 1984 — 1988
BSCEE, Software Engineering, Microprocessor design, Robotics
Qualmetrix December 2014 - Present
Blue Cross Blue Shield of North Carolina May 2008 - November 2014
Independence Blue Cross 2001 - 2008
Skills
Healthcare Information..., Data Analysis, SPSS, Healthcare Management, Healthcare, Statistics, SAS, Program Management, Business Analysis, Analysis, Analytics, Informatics, Data Mining, Public Health, Statistical Modeling, Data Warehousing, Policy, Qualitative Research, Epidemiology, Disease Management, Health Insurance, Managed Care
Education
State University of New York College at Buffalo
PhD, Social Psychology
Propoint Solutions September 2013 - Present
Propoint Solutions November 2012 - August 2013
COPC February 2011 - October 2012
Master Counsel Technologies, LLC January 2010 - January 2011
Blue Cross Blue Shield of North Carolina 2008 - 2009
Blue Cross Blue Shield of North Carolina 2005 - 2008
Blue Cross Blue Shield of North Carolina 2001 - 2005
Blue Cross Blue Shield of North Carolina 2000 - 2001
Customer Operations Performance Center 1998 - 2000
ClientLogic 1997 - 1998
Skills
Process Improvement, Operations Management, Change Management, Project Management, Cross-functional Team..., Quality Assurance, Quality Management, Performance Management, Leadership, Program Management, Training, Strategy, Business Process, Call Centers, Outsourcing, Management, Strategic Planning, Customer Satisfaction, ITIL, Analysis, Leadership Development, Business Process..., Coaching, Contract Negotiation
Education
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Operations Management
Kadampa Center March 2004 - Present
Kadampa Center 2006 - 2011
Blue Cross Blue Shield of North Carolina January 2008 - October 2009
Schneider Electric 2006 - 2008
Manpower 2006 - 2007
Tekelec 2000 - 2005
Unisys 1984 - 1987
Skills
Testing, Software Engineering, Windows, Troubleshooting, Unix, Requirements Analysis, Integration, Software Development, Linux, Agile Methodologies, Software Documentation, Web Services, Manufacturing, Microsoft Office, Customer Service, Program Management, Public Speaking, Project Management, Management
Education
Purdue University 1979 — 1983
Bachelor of Science, Electrical Engineering
US Air Force Reserve January 2006 - Present
National Black MBA Association, Inc. 2012 - 2012
United States Air Force 2006 - 2012
North Carolina Central University Athletics November 2010 - December 2011
Clean Energy Durham September 2010 - April 2011
Blue Cross Blue Shield of North Carolina June 2010 - August 2010
United States Marine Corps August 1999 - August 2005
Skills
Community Outreach, Microsoft Office, Customer Service, Teamwork, Windows, Research, Copywriting, Transcribing, Project Management, Video Compression, File Archiving, Video Editing, Video Production, Event Planning, Social Networking, PowerPoint, Social Media, Microsoft Excel, Leadership, Time Management
Education
University of North Carolina at Greensboro 2012 — 2014
Master of Business Administration (M.B.A.), Marketing
North Carolina Central University 2009 — 2011
Bachelor of Business Administration (BBA), Marketing
University of North Carolina at Chapel Hill 2000 — 2004
Bachelor of Arts (B.A.), Communication-Media Studies Production
Greene Central 1995 — 1999
Summit Credit Union June 2011 - Present
Summit Credit Union November 2010 - May 2011
Kay Jewlers October 2008 - November 2010
Drakeford, Scott, & Associates, LLC May 2008 - July 2008
LGFCU Local Government Federal Credit Union August 2006 - June 2008
Blue Cross Blue Shield of North Carolina May 2005 - August 2005
Skills
Leadership, Marketing, Management, Business Analysis, Marketing Communications, Public Relations, Recruiting, CRM, Marketing Strategy, Analysis, Sales, Training, Finance, Lead Generation, Strategic Planning, Microsoft Excel, Microsoft Office, Customer Service
Education
North Carolina Central University 2007 — 2008
Masters Business Administration, Business Administration and Management, General
North Carolina State University 2002 — 2006
Bachelor’s Science, Business Management Marketing and Finance
Cary Democrats 2007 - Present
North Carolina Democratic Party April 2007 - May 2013
Unifem USNC NC Chapter May 2010 - May 2011
WomenNC March 2009 - June 2010
Wake County Democratic Party, 2007-2009 April 2007 - September 2008
Blue Cross Blue Shield of North Carolina 2004 - 2006
Blue Cross Blue Shield of North Carolina September 2000 - December 2003
Sprint 1995 - 1998
GCI 1991 - 1993
KTUU-TV Channel 2 News 1985 - 1988
Skills
Social Media, Social Media Marketing, Email Marketing, Marketing, Social Networking, Public Speaking, Marketing Communications, Online Journalism, Strategic Communications, Broadcast Journalism, Organizational..., Direct Marketing, Cost Reduction, Process Efficiency, Process Improvement, Organizational..., Team Leadership, Integrated Marketing, Project Management, Political Communication, Political Strategy, Public Relations, Strategy, Brand Management, Political Campaigns, Sales, Event Planning
Education
NC Institute of Political Leadership 2008 — 2008
The University of Kansas 1995 — 1997
Masters, Communications & Advertising
Texas A&M University
Bachelor of Science, Journalism
Blue Cross Blue Shield of North Carolina January 2011 - Present
BCBSNC October 1998 - January 2011
Excellus Blue Cross Blue Shield February 1995 - October 1998
Policy Management Systems Corporation July 1984 - February 1995
Skills
COBOL, SQL, Requirements Gathering, Requirements Analysis, SDLC, Business Analysis, Visio, JCL, Websphere, IBM Mainframe, IBM iSeries, Thunderhead, Windows, SharePoint, Microsoft SQL Server, Software Documentation, Mainframe, Systems Analysis, Management, Process Improvement, Vendor Management, WebSphere
Education
Mohawk Valley Community College 1975 — 1994
Computer Science, Accounting
Mohawk Valley Community College-Utica Branch 1991 — 1993
Computer Science
Associated Family & Life Services April 2015 - Present
U.S. Army August 2002 - Present
BCBSNC January 2013 - March 2015
Blue Cross Blue Shield of North Carolina January 2013 - March 2015
Bank of America November 2011 - September 2012
Bank of America November 2011 - September 2012
Time Warner Cable March 2011 - October 2011
Warner Cable March 2011 - October 2011
Rilan Service Paper April 2009 - June 2010
PPG Industries December 2007 - February 2009
Skills
Microsoft Office, Marketing, PowerPoint, Microsoft Excel, Customer Service, Banking, Retail Banking, Event Planning, Styling, Time Management, Sales, Data Entry, Budgets, Public Speaking, Management, Training, Program Management, Leadership, Microsoft Word, Social Networking, Social Media, Team Building
Education
North Carolina Central University 2002 — 2007
Bachelor of Business Administration, Marketing & Management
North Carolina Central University 2002 — 2007
Bachelor of Business Administration, Management and Marketing
Cisco Systems April 2014 - Present
Blue Cross and Blue Shield of North Carolina March 2012 - April 2014
Blue Cross Blue Shield of North Carolina February 2008 - March 2012
Blue Cross and Blue Shield of North Carolina July 2005 - March 2008
Duke University 2003 - 2005
Businessmodel.com/Yankelovich, Inc April 2000 - December 2001
Bridgepoint Inc. 1998 - 1999
The Conservation Fund 1994 - 1999
Skills
PMO, Project Portfolio..., Program Management, Resource Management, Vendor Management, Project Delivery, Software Project..., Business Requirements, Governance, Visio, Business Process..., Business Process, Integration, Agile Project Management, IT Strategy, SharePoint, Business Intelligence, Cross-functional Team..., Process Improvement, Leadership, Project Management, Change Management, Enterprise Architecture, Project Planning
Education
Harvard University 1991 — 1993
Master of Theological Studies
The George Washington University 1988 — 1991
Bachelor of Arts (B.A.), International Affairs, Cum Laude
Blue Cross Blue Shield of North Carolina August 2006 - Present
UnitedHealthcare January 2005 - August 2006
Aon January 2003 - December 2005
Aetna February 1990 - December 2003
Skills
Health Insurance, Insurance, Account Management, Health Savings Accounts, Underwriting, Disability Insurance, Employee Benefits, Brokers, Term Life Insurance, Medicare, Life Insurance, Long-term Care, Customer Service, Management, Benefits Administration, Managed Care, Sales, Claim
Education
Mitchell College
Mohegan Community
Associates, Business
Blue Cross Blue Shield of North Carolina August 2012 - Present
North Carolina Bar Association 2008 - 2011
Mountain Vista Pilates and Yoga 2002 - 2008
tw telecom, inc. 1993 - 2002
U S WEST January 1985 - December 1993
U S WEST January 1982 - January 1985
U S WEST November 1977 - January 1982
Skills
Account Management, Customer Service, Time Management, Project Management, Public Speaking, Contract Negotiation, Customer Relations, Consultative Selling, Proposal Generation, Building Relationships, Microsoft Office, Sales Support, Direct Sales, Inside Sales, Sales Presentations, Corporate Events, Contract Negotiations, Proposal Writing, Problem Solving, Trade Shows, Telecommunications, Word, Healthcare, Long-term Customer..., Customer Support, Client Relations, Customer Advocacy, Service Planning, Meeting Planning, Team Coordination
Education
Metropolitan State College of Denver 1985 — 1990
Business
Wake Technical Community College
IAT Group August 2013 - Present
BCBSNC October 2011 - April 2013
Blue Cross Blue Shield of North Carolina January 2009 - October 2011
Blue Cross Blue Shield of North Carolina October 2007 - January 2009
Blue Cross Blue Shield of North Carolina May 2006 - October 2007
Blue Cross Blue Shield of North Carolina July 2004 - May 2006
Blue Cross Blue Shield of North Carolina January 2002 - July 2004
Skills
Visio, ENVISION: Enterprise..., Green Belt Training, Use Cases, Data Analysis 101, ACL, Leadership Development..., BCBSNC Business Writing..., Data Analysis, Enterprise Risk..., Leadership Development, Six Sigma, HIPAA, Insurance, Health Insurance, Process Improvement, Leadership, Customer Service, Team Building, Access Lists, Auditing, Training, Quality Assurance, Software Documentation, Program Management, Management, Analysis, Risk Assessment, Human Resources, Financial Risk, Internal Controls, Internal Audit, Business Analysis, Risk Management, Business Process..., Vendor Management, Cross-functional Team..., Call Centers, SDLC, Business Requirements, Access
Education
Pfeiffer University 2009 — 2012
Masters Program, Business Administration / Health Administration
University of Mount Olive 2006 — 2008
Bachelor of Science, Management Organizational Development Program
North Carolina State University
RMSH
Teladoc June 2015 - Present
24 Hour Fitness July 2014 - February 2015
Waffle House March 2012 - July 2013
Kroger August 2010 - March 2012
Premier Luxury Rentals April 2008 - February 2009
HSBC Member Group March 2007 - April 2008
Blue Cross Blue Shield of North Carolina June 2005 - September 2006
Lim's Menswear July 2002 - August 2006
Skills
Management, Project Management, Operations Management, Team Management, Event Management, Leadership, Strategic Planning, Skilled Negotiator, Successful, Program Management, Budgets, Negotiation, Training, Sales, Project Planning, Customer Satisfaction, Healthcare, Healthcare Management, Outlook, Team Building, Customer Service, Public Speaking, Strategy, Analysis, PowerPoint, Microsoft Office, Process Improvement, Team Leadership, Leadership Development, Recruiting, Marketing
Education
The University of Texas at Arlington 2013 — 2015
MASTER OF SCIENCE HEALTHCARE ADMINISTRATION, HealthCare Administration
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration
University of Phoenix 2006 — 2009
Bachelor of Science (B.S.), BUSINESS ADMINISTRATION
North Carolina Central University 2003 — 2006
Bachelor of Business Administration (BBA), Business Administration
Blue Cross Blue Shield of North Carolina April 2015 - Present
BCBSNC September 2013 - April 2015
Blue Cross Blue Sheild of North Carolina January 2007 - August 2013
Blue Cross Blue Shield of North Carolina July 2002 - January 2007
Blue Cross Blue Sheild of New Jersey January 1990 - June 2002
Skills
Project Management, Process Improvement, Leadership, Team Building, Mentoring, Data Analysis, Business Analysis, Health Insurance, Call Centers, Program Management, Training, Customer Service, Requirements Analysis, Visio, HIPAA, Insurance, Software Project..., SDLC, Business Requirements, PMP, Vendor Management, Requirements Gathering, PMO
Education
Rutgers University-New Brunswick 1981 — 1985
Bachelor of Arts, Medical Sociology
Blue Cross Blue Shield of North Carolina January 2012 - Present
Blue Cross Blue Shield of North Carolina June 2010 - December 2011
Lenovo 2005 - 2010
IBM 1997 - 2005
Trillium Industries, Inc. 1995 - 1997
Money Mailer of North Carolina, Inc. 1994 - 1995
Skills
Forecasting, Pricing, Budgeting, Financial Modeling, Sales Compensation, Financial Analysis, Budgets, Cross-functional Team..., Process Improvement, Strategic Financial..., Finance, Management
Education
North Carolina State University 1990 — 1994
BA, Accounting
UnitedHealth Group January 2015 - Present
Blue Cross Blue Shield of North Carolina August 2013 - December 2014
BCBSNC June 2007 - August 2013
Vance Granville Community College September 2010 - 2011
BCBSNC October 2005 - June 2007
NCDHHS - Murdoch Center November 2003 - October 2005
NCDHHS-Murdoch Center November 2002 - November 2003
NCDHHS - Murdoch Center June 2000 - November 2002
Skills
Medical Review, Insurance, Medicare, Utilization Management, Medicaid, Nursing, Healthcare, Case Managment, Healthcare Management, HEDIS, Health Insurance, HIPAA, Appeals, Medical Coding, Nursing Research, Nursing Management, Disease Management, Managed Care, Case Management, Medical Billing, Provider Relations, Team Building, Management, Software Documentation, Process Improvement, Customer Service
Education
North Carolina Central University 2006 — 2010
BSN, Nursing
Vance Granville Community College 1998 — 2000
Associate, Nursing
North Carolina Mutual Life Insurance Company May 2014 - Present
National General Insurance Company August 2013 - May 2014
Blue Cross Blue Shield of North Carolina June 2009 - August 2013
Blue Cross and Blue Shield of NC December 2007 - June 2009
General Parts International November 2005 - November 2007
H & R Block January 2005 - April 2006
Robinson & Fairy, CPAs January 2005 - April 2005
HeNan University of Science and Technology, Luoyang, China July 1992 - January 1997
Skills
Accounting, Finance, Internal Controls, Auditing, Variance Analysis, Financial Accounting, Account Reconciliation, Financial Statements, General Ledger, GAAP, Financial Reporting, Financial Analysis, Analysis, Tax
Education
North Carolina State University 2008 — 2008
Accounting Research
University of Alabama at Birmingham 1997 — 2000
Study for CPA certification, Accounting
Wuhan University 1995 — 1996
Master certification, Business Law
Zhengzhou University 1988 — 1992
Bachelor of science, Business Law
Booke Seminar, Oct 2013
Accounting and Financial Reporting for Life Insurance Companies
Investment Accounting and Reporting Workshop, Jun 2012
Investment Accounting/Reporting for Statutory Statements
PFS Training - Impromptu 2010
City of Philadelphia February 2015 - Present
Aetna August 2013 - January 2015
Cellular Sales June 2012 - August 2013
Cellular Sales of Knoxville Inc June 2012 - August 2013
City of Philadelphia June 2011 - November 2011
Aetna Inc May 2008 - November 2009
Blue Cross Blue Shield of North Carolina January 2007 - June 2007
Skills
Program Management..., Complaint and Appeals..., Health Maintenance..., Preferred Provider...
Education
Temple University
B.A
Scotland School for Veterans' Children
Blue Cross Blue Shield of North Carolina February 2014 - Present
n/a - currently unemployed December 2012 - February 2014
American Express March 2005 - January 2012
UnitedHealthcare 2012 - 2012
Skills
Customer Service, Fraud, Claims Handling, Homeowner Association..., Data Entry, Mailers, Compliance, Risk Management, Call Centers, Team Building
Education
Strayer University (VA) 2010 — 2015
Attending, Business Administration and Management, General
Marlboro County High School 1993 — 1997
High School Diploma, General Studies
Parent Teachers Association 2012 - Present
TOSHIBA Global Commerce Solutions, Inc (Disys) March 2014 - February 2015
Cisco Systems (Resolvit) November 2011 - October 2013
American Institute of Certified Public Accountants March 2010 - January 2011
Duke Clinical Research Institute (DCRI) 2007 - 2009
Blue Cross Blue Shield of North Carolina July 2002 - December 2006
Eastman Kodak (Qualex) October 1996 - April 2002
Skills
Project Management, Market Research, Cross-functional Team..., Marketing Strategy, Market Analysis, Strategy, Strategic Planning, Competitive Analysis, Business Requirements, Vendor Management, Program Management, Financial Analysis, Business Case, Business Intelligence, Management, Competitive Intelligence, Customer Satisfaction..., business plan..., Financial Forecasting, Business Intelligence..., Product Management, project planning, Presentations, Microsoft Excel, Microsoft Project, Social Media, Performance Management, Training, Sales Reporting, Industry Trends, Process Improvement, Public Speaking, Metrics Reporting, Quantitative Research, Team Building, Leadership, Competitor Analysis
Education
Case Western Reserve University - Weatherhead School of Management
MBA, Marketing
The Ohio State University
B.S.B.A., Finance
Blue Cross Blue Shield of North Carolina 2000 - Present
BCBSNC 1998 - 2000
Penn Corp Financial Inc July 1997 - April 1998
BCBSNC 1991 - 1997
Medical Mutual (formerly Blue Cross Blue Shield Ohio) 1989 - 1990
KeyBank (formerly AmeriTrust) 1985 - 1989
Skills
Health Insurance, Payroll, Accounts Payable, Internal Audit, Fixed Assets, Insurance, Process Improvement, Accounting, Business Analysis, Medicare, Employee Benefits, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Auditing, Finance, Access, Business Process..., Strategic Financial..., Risk Management, Financial Planning
Education
University of Alabama
BSBA, Accounting, 3.8
University of Phoenix
MBA, 4.0
Cisco Systems October 2011 - Present
Tekelec March 2005 - 2011
Blue Cross Blue Shield of North Carolina 2003 - 2004
Ensemble Chimes Global (on-site @ AT&T Solutions) 2000 - 2002
Computer Horizons (on-site @ AT&T Solutions) 1998 - 2000
Computer Horizons 1997 - 1998
Syntel 1996 - 1997
Skills
Vendor Management, VMS, Sourcing, Management, Applicant Tracking..., Recruiting, Talent Management, Project Management, Team Leadership, Sales, Oracle Support, Technical Recruiting, Human Resources, Operations Management, Business Development, Outsourcing, Cross-functional Team..., Strategy, Procurement, Program Management, Negotiation, Leadership, Strategic Sourcing, Telecommunications, Supply Chain Management
Education
Western Carolina University 2001 — 2003
Masters, Project Management
North Carolina State University 1992 — 1996
BS, Human Resources
Blue Cross Blue Shield July 2007 - Present
Blue Cross Blue Shield of North Carolina March 2006 - June 2007
Sheraton February 2005 - March 2006
Sheraton Raleigh Hotel July 2004 - January 2005
The Clinton Inn April 1999 - March 2003
Skills
Requirements Gathering, Business Requirements, Use Case Analysis, Waterfall, Systems Analysis, Requirements Analysis, Business Analysis, Visio, Use Case, Business Rules, Gap Analysis
Education
Meredith College 2001 — 2005
Bachelor of Arts (BA), Business Administration, Management and Operations
Scotland High School 1997 — 2001
Financial Services of Hall County Government May 2014 - Present
Blue Cross Blue Shield of North Carolina February 2008 - April 2013
Western and Southern Finance Group November 2006 - August 2007
Primerica March 2005 - December 2005
Liberty Mutual Insurance April 2004 - March 2005
Skills
Management, Customer Service, Leadership, Team Building, Process Improvement, Analysis, Team Leadership, Sales, Insurance, Employee Relations
Education
Strayer University 2008 — 2010
MBA Business Management, Business Administration and Management, General
MetLife March 2015 - Present
MetLife February 2014 - February 2015
Blue Cross Blue Shield of North Carolina December 2012 - January 2014
Blue Cross Blue Shield of North Carolina December 2011 - January 2013
Blue Cross Blue Shield of North Carolina December 2008 - December 2011
KB Home November 2006 - December 2008
KB Home October 2005 - October 2006
KB Home January 2005 - September 2005
Skills
Negotiation, Budget Management, Contract Management, Procurement, Strategic Sourcing, Purchasing, Supply Chain Management, Vendor Management, Cross-functional Team..., Contract Negotiation, Supply Management, Six Sigma, Supply Chain, Business Process..., Forecasting, Inventory Management, Budgets, Program Management, Process Improvement, Spend Analysis
Education
North Carolina State University 2014 — 2017
University of North Carolina at Wilmington 2001 — 2004
BS
Miami University 1999 — 2001
transferred
Blue Cross Blue Shield of NC October 1978 - May 2014
Blue Cross Blue Shield of North Carolina January 1999 - October 2006
Skills
SDLC, Microsoft Office, Process Improvement, Customer Service, Business Analysis, Insurance, Health Insurance, Visio, Leadership, Software Documentation, Management, HIPAA
Education
University of Phoenix 2012 — 2013
Master of Public Health (MPH), Health Administration/Informatics, 3.5
Saint Augustines College 2001 — 2003
Bachelor of Science (B.S.), Organization Managment, 3.4 GPA
Blue Cross Blue Shield of North Carolina September 2014 - Present
Fidelity Investments 2011 - 2013
Christi Kightlinger January 2011 - May 2011
Skills
Strong oral..., Highly organized, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Close Attention to..., Customer Service, Finance, aptitude for embracing..., ability to..., Financial Planning, Accounting
Education
North Carolina State University
Bachelor of Science (B.S.), Agricultural & Resource Economics
CSC March 2012 - Present
BCBSNC April 2007 - February 2012
AllianceBernstein, LP February 2007 - March 2007
Kinetic Concepts, Inc. December 2005 - January 2007
Kinetic Concepts, Inc December 2005 - January 2007
Kinetic Concepts, Inc July 2005 - December 2005
Blue Cross Blue Shield of North Carolina January 2001 - June 2005
Duke University September 2000 - January 2001
Kroger Company June 1992 - September 2000
National Diabetic Pharmacies October 1999 - June 2000
Skills
Data Analysis, Software Documentation, Process Improvement, Access, Business Analysis, Business Requirements, Functional..., Scrum, SDLC, Agile & Waterfall..., Project Management, Project Coordination, Documentation, Process Flow, User Stories, Training, Market Research, White Belt, Six Sigma, Quality Assurance, Leadership, Analysis, Requirements Gathering, Project Planning, Business Process, Requirements Analysis, Visio, PMO, PMP, SharePoint
Education
Pfeiffer University 2001 — 2003
Masters, Business Administration
Virginia Polytechnic Institute and State University 1993 — 1997
Bachelors of Science, Psychology
Rex Healthcare July 2011 - Present
MEDecision April 2004 - July 2011
Blue Cross Blue Shield of North Carolina January 2000 - November 2003
Skills
Healthcare Information..., SDLC, Visio, Software Documentation, Requirements Analysis, Process Improvement, HIPAA, Business Analysis, EHR, SharePoint, Requirements Gathering, Agile Methodologies, Informatics, HL7, Software Project..., Integration, Healthcare, SQL, Managed Care
Education
Pfeiffer University 2001 — 2003
M.B.A, Healthcare Administration
University of Alabama 1992 — 1998
B.S., Management Information Systems
Fourie Insurance, division of The Clement Companies March 2012 - Present
Tyndall Consulting November 2011 - Present
Financial Directions Group, Inc. April 2010 - November 2011
Financial Directions Group, Inc. January 2007 - March 2010
TriSure Corporation June 2005 - December 2006
Financial Directions Group, Inc. August 2001 - June 2005
WellPath Community Health Plans (acquired by Coventry Healthcare) August 1995 - August 2001
Blue Cross Blue Shield of North Carolina January 1991 - August 1995
Skills
Excel, Word,..., Problem Solving, Hiring, Training,..., Employee Benefits, Compliance, Insurance, Health Insurance, Negotiation, Customer Service, SQL, Compensation, Microsoft 2010 Access, Strategic Planning, Vendor Management, Account Management, Deferred Compensation, Strategy, Sales, Analysis, COBRA, Health Savings Accounts, Time Management
Education
Otterbein College 1983 — 1987
BA, Finance
Deutsche Bank February 2015 - Present
Deutsche Bank May 2011 - February 2015
Blue Cross Blue Shield of North Carolina June 2008 - June 2011
Blue Cross & Blue Shield of North Carolina September 2004 - June 2008
GlaxoSmithKline December 2003 - September 2004
LabCorp September 2003 - December 2003
Sony Ericsson September 2002 - June 2003
Siebel Systems 1999 - 2001
Logical Technologies Inc. 1995 - 1999
Bell Northern Research 1995 - 1995
Skills
Test Automation, Automation, Testing, Quality Center, Test Planning, Unix, Agile Methodologies, SDLC, Software Quality..., Quality Assurance, Software Development, Integration, Java, Waterfall, Regression Testing, Oracle, System Testing, Databases, SQL, ClearQuest, Web Applications, Software Documentation, User Acceptance Testing, Telecommunications, Test Cases, QTP, Troubleshooting, Visual Basic, Scrum, LoadRunner, Performance Testing, Business Process, Software Design, Java Enterprise Edition, Requirements Analysis, Software Project..., Unix Shell Scripting, Agile Project Management, Test Management, Vendor Relationships, Agile Testing, Requirements Gathering, Visio, JIRA, HP QTP, HP Quality Center, Shell Scripting
Education
Wake Tech 2001 — 2004
Web Development
Durham Technical Inst 1996 — 1998
Object Oriented Development
ECPI 1985 — 1986
Microprocessor Technology
North Carolina State University 1984 — 1986
Electrical Engineering
BLUE CROSS BLUE SHIELD OF NORTH CAROLINA October 2014 - Present
BLUE CROSS BLUE SHIELD OF NORTH CAROLINA September 2013 - October 2014
BLOGLO,LLC January 2008 - September 2013
Time Warner Cable March 2013 - May 2013
North Carolina Central University December 2012 - May 2013
Harris Teeter May 2007 - December 2007
Kroger July 2001 - May 2007
Kroger September 1994 - July 2001
Skills
Inventory Management, Supervisory Skills, Personnel Development, Customer Relations, Budgeting, Scheduling, Microsoft Office, Purchasing, Hiring, Excel, Receiving, Administration, Customer Satisfaction, Merchandising, Billing, Word, Logistics, Retail, Data Entry, Contract Management, Shipping, Documentation, Telephone Skills, Customer Service, PowerPoint, Payroll Processing, Accounts Payable, Research, Accounts Receivable, Problem Solving, Warehousing, Pricing, Teamwork, Recruiting, Microsoft Word, Microsoft Excel, Access, Budgets, Human Resources, Leadership, Process Scheduler, Software Documentation
Education
North Carolina Central University 2011 — 2013
Master of Library Science (MLS), Special Libraries
North Carolina Central University 2008 — 2010
Master of Information Science(MIS), Networking
North Carolina Central University
Bachelor, Business Administration; Management
Scotland High School
Blue Cross and Blue Shield of North Carolina April 2014 - Present
Blue Cross Blue Shield of North Carolina November 2011 - April 2014
Blue Cross and Blue Shield of North Carolina December 2007 - November 2011
Carolinas Healthcare System January 2003 - November 2007
American Healthcare LLC April 2002 - December 2002
American Healthcare LLC December 1999 - April 2002
LoneStar Turn-Key Systems April 1995 - November 1999
Dynamic Marketing Services, Incorporated January 1993 - April 1995
Skills
Data Warehousing, Business Analysis, SDLC, Microsoft SQL Server, Business Intelligence, Data Modeling, Business Objects, Software Development, Systems Analysis, Crystal Reports, Computer Science, Requirements Gathering, ETL, Business Process, Software Documentation, SQL, Information Technology, Software Project..., Teradata Data Warehouse, Change Management, Problem Management, Project Management, Distributed Team..., Vendor Management, Data Analysis, Business Relationship..., Agile & Waterfall..., Lean Thinking, IT Management, Process Improvement, Release Management, Data Quality, Business Readiness, Data Architecture, Data Management
Education
Stephen F. Austin State University 1988 — 1992
Bachelors of Science, Computer Science
Blue Cross and Blue Shield of North Carolina August 2015 - Present
BLUECROSS BLUESHIELD OF NORTH CAROLINA August 2011 - Present
Blue Cross Blue Shield of North Carolina April 2002 - July 2011
RBC Bank September 1999 - April 2002
Skills
Insurance, Analysis, Process Improvement, Medicare, Health Insurance, Claim, Six Sigma, Management, Business Process..., Business Requirements, Requirements Gathering, HIPAA, SDLC, User Acceptance Testing, Managed Care, Testing, Software Documentation, Coordination of Benefits, Business Analysis, Agile Methodologies, Quality Assurance, Lean Thinking, Requirements Analysis, Access, Provider Relations, Customer Service, Employee Benefits, Risk Management, Leadership, Lean Tools, SharePoint, Agile Methodolgy, Agile & Waterfall..., PowerPoint, Visio, Health Policy, Functional..., Functional Testing, Cross-functional Team..., Team Leadership, Meeting Planning, Leading Meetings
Education
The Johns Hopkins University
BA
The Johns Hopkins University
Blue Cross Blue Shield of North Carolina October 2006 - Present
BCBSNC December 2001 - October 2006
BCBSNC May 1999 - December 2001
Rex Healthcare June 1992 - April 1999
Skills
•Credentialing..., Microsoft Office: Word,..., Medicaid, Medicare, Claim, Medical Billing, Insurance, ICD-9, HMO, Utilization Management, CPT, Analysis, Health Policy, Policy, Editing, Health Insurance, Data Analysis, HCPCS, Healthcare, Microsoft Excel, Microsoft Office, Business Analysis, Event Planning
Education
North Carolina Central University
Bachelor of Arts, Theatre/Theatre Arts Management
North Carolina State University 1993 — 1994
Blue Cross Blue Shield of North Carolina 2012 - Present
Progressive Medical, Inc. May 2007 - June 2012
CVS Caremark Corporation October 2006 - May 2007
OhioHealth - Riverside Methodist Hospital 1999 - 2006
Skills
Drug Utilization Review, Workers Compensation, Consulting, Pharmacy Benefit..., Clinical Pharmacy, Medication Formulary..., APhA Certification MTM, APhA Certified Immunizer, Retail Pharmacy, Medical Technology..., Telepharmacy, Training, Presentation Development, Mentoring, Microsoft Word, Microsoft Excel, Oral & Written...
Education
The Ohio State University
Doctor of Pharmacy (Pharm.D.)
The Ohio State University
Bachelor of Science (B.S.) - Medical Technology
The University of Akron
Bachelor of Science (B.S.) - Biology
Blue Cross Blue Shield of North Carolina January 1999 - Present
BCBSNC August 1982 - Present
BCBSNC August 1982 - Present
Blue Cross Blue Shield of North Carolina January 1999 - May 1999
Blue Cross Blue Shield of North Carolina January 1996 - January 1999
Skills
Testing, Financial Analysis, Access Lists, Health Insurance, Auditing, Security, Fraud, SAP, Business Requirements, Mainframe, Internal Audit, HIPAA, Change Management, IT Audit, CISA, Governance, Medicare, Project Management, Business Intelligence, Insurance, Analysis, Healthcare, SQL, Information Security..., Data Modeling, Risk Assessment, Business Analysis, Enterprise Risk..., Data Analysis, Business Process..., Teradata, Process Improvement, Business Process, COBIT, Disaster Recovery, Financial Risk, Internal Controls, Accounting, Analytics, Risk Management, Microsoft SQL Server, JCL, Oracle, Business Objects, Sarbanes-Oxley, Sarbanes-Oxley Act, PPO, SDLC, Business Continuity, Access
Education
University of Mount Olive 2005 — 2007
BS, Business Administation
Pfeiffer University
University of Mount Olive
Bachelor of Science, Management and Organizational Development
Blue Cross Blue Shield of North Carolina January 2014 - Present
Blue Cross Blue Shield of North Carolina June 2008 - January 2014
Blue Cross Blue Shield of North Carolina November 2005 - June 2008
Blue Cross Blue Shield of North Carolina October 2003 - November 2005
Mediaspan (previously koz.com) 2000 - 2003
koz.com 1999 - 2000
Free Press Newspaper July 1997 - February 1999
EastLink Internet Services January 1996 - February 1999
Skills
Content Management, Project Management, Web Development, Social Media, SharePoint, Leadership, Web Content Management, Management, Training, E-commerce, SEO, Information Architecture, Strategic Communications, Business Strategy, Internal Communications, Community Management, Social Media Monitoring..., Blogging, Facebook, Google+, Twitter, WordPress, PhotoShop, HootSuite, SproutSocial, Marketing, Social Networking, CMS, Analysis
Education
Western Carolina University 2009 — 2010
Graduate Certificate, Project Management
Milligan College 1987 — 1991
BS, Business Management and Computer Science
Beachbody May 2013 - Present
Blue Cross Blue Shield of North Carolina March 2011 - Present
Latinas Promoviendo Comunidad/Lambda Pi Chi Sorority, Inc June 2012 - May 2013
Yardi Systems May 2009 - March 2011
BB&T October 2007 - March 2009
UNC General Administration October 2006 - October 2007
Puerto Rico Convention Bureau July 2004 - October 2006
Miami Children's Hospital 2003 - 2004
Skills
Proposal Writing, Dreamweaver, User Interface Design, SEO, CSS, Wireframes, photoshop, fireworks, Power Point, Microsoft Word, Microsoft Excel, Bilingual, Documentation, Graphic Design, Web Design, Image Manipulation, Marketing, Branding, Branding Initiatives, Destination Marketing, Interwoven OpenDeploy, TeamSite, QuickBase, User-centered Design, Marketing Material..., Vendor Relationships, Contract Development, Customer Service, Project Management, Training, Captivate, Photoshop, Information Architecture, Usability, Adobe Fireworks, Software Documentation, Flash, Online Marketing
Education
The George Washington University 1995 — 1999
BA
Fidelity March 2008 - Present
Fidelity August 2006 - Present
Blue Cross Blue Shield of North Carolina January 2006 - July 2006
Blue Cross Blue Shield of North Carolina August 2004 - January 2006
Global Knowledge 2004 - 2004
Mellon HR Solutions/PWC 2001 - September 2003
Price WaterhouseCoopers February 1998 - December 2001
United HealthCare 1993 - 1998
MetLife 1978 - 1993
Skills
Instructional Design, Needs Analysis, Performance Management, ADDIE, Project Management, Employee Benefits, Blended Learning, Instructor-led Training, Coaching, Training, Management, Analysis, Learning Management, Captivate, Leadership, Organizational..., PMP, Succession Planning, Leadership Development, E-Learning, Performance Consulting, Talent Management, Adult Education, Consulting, Change Management
Education
Stony Brook University 1974 — 1978
BA, Social Science, Secondary Ed.
Suffolk Community College 1974 — 1978
AAS, General Studies
BCBSNC October 2011 - Present
BCBSNC 2009 - 2011
Blue Cross Blue Shield of North Carolina 2006 - 2009
Blue Cross Blue Shield NC 2004 - 2006
Peopleclick 2000 - 2004
Navigant International May 1996 - July 2000
Skills
Quality Center, Test Planning, SDLC, Agile Methodologies, Quality Assurance, SQL, Testing, Test Automation, QTP, LoadRunner, Performance Center, Software Quality..., Microsoft SQL Server, XML, Performance Engineering, Scrum, Integration, Regression Testing, System Testing, Software Documentation, Performance Testing, Agile Testing
Education
North Carolina State University 1989 — 1996
Blue Cross Blue Shield of North Carolina September 2013 - May 2015
Blue Cross Blue Shield of North Carolina June 2010 - September 2013
Creative Solutions for Effective Marketing September 2009 - June 2010
VitalSource Technologies (Ingram Digital) January 2008 - September 2009
MeadWestvaco Healthcare Packaging April 2005 - 2007
Lighthouse Learning and Development January 1998 - March 2005
Skills
Marketing Strategy, Integrated Marketing, Strategy, Market Research, Marketing Communications, Email Marketing, Product Management, Business Development, Management, Product Development, New Business Development, Strategic Partnerships, Market Planning, Public Relations, Online Marketing, Digital Marketing, Leadership, Cross-functional Team..., Brand Management, Product Launch, Social Media, Product Marketing, Strategic Planning, Analytics, Competitive Analysis, Business Strategy, E-commerce, Copywriting, Analysis, Newsletters, Sense of Humor
Education
North Carolina State University 2007 — 2007
Michigan State University
BS
Michigan State University - The Eli Broad College of Business
Master of Business Administration (MBA)
Epic Games April 2015 - Present
BlackBerry April 2013 - February 2015
BlackBerry November 2011 - April 2013
BlackBerry January 2011 - November 2011
Blue Cross Blue Shield of North Carolina April 2008 - January 2011
Motorola January 2007 - April 2008
Motorola 2006 - 2007
Motorola 2004 - 2006
Cor-Tech 2001 - 2004
Skills
Program Management, Telecommunications, MS Project, Project Management, Business Process, Software Project..., PMP, Testing, Mobile Devices, Cross-functional Team..., Vendor Management, Team Management, Microsoft Project, Product Development, Leadership, Wireless, Product Management, Project Planning, Management, Integration, Disaster Recovery, Enterprise Software, Manufacturing, Software Development, Process Improvement, Requirements Analysis, SDLC, Cellular Communications, Mobile Technology, Mobile Communications, Supply Chain Management, Supply Chain
Education
The University of Dallas 1997 — 1999
MBA, Technical Engineering Management
University of Central Florida 1990 — 1994
Bachelor of Science, Electrical Engineering
Blue Cross Blue Shield of North Carolina Utilization ReviewUNC HospitalsJanuary 1999 - January 2000
UNC Hospitals 1990 - 1995
National Institutes of Health April 1988 - January 1990
U.S. Army Nurse Corps July 1985 - April 1988
Education
University of North Carolina at Greensboro 1981 — 1985
Registered Nursing/Registered Nurse
New Mexico State University-Alamogordo 1975 — 1978
Alamogordo Senior High School 1971 — 1975
HS, general
Health Care Service Corporation April 2012 - Present
BlueCross BlueShield Association (BCBSA) July 2000 - April 2012
Blue Cross Blue Shield of North Carolina 1995 - 2000
Skills
Privacy Law, Contract Negotiation, Insurance, Public Speaking, Managed Care, Health Law
Education
The College of William and Mary - Marshall Wythe Law School 1991 — 1994
J.D.
University of North Carolina at Chapel Hill 1989 — 1991
B.A., Journalism
Blue Cross Blue Shield of North Carolina March 2012 - Present
BCBSNC May 2006 - March 2012
Blue Cross Blue Shield of North Carolina March 2002 - May 2006
BCBSNC November 2001 - March 2002
BCBSNC November 1998 - November 2001
BCBSNC November 1996 - November 1998
BCBSNC October 1995 - November 1996
Blue Cross a Blue Shield of North September 1994 - October 1995
Skills
Vendor Management, Insurance, Process Improvement, Health Insurance, Program Management, Call Centers, Managed Care, Medicare, Customer Satisfaction, Leadership Development, HIPAA, Employee Benefits, Business Analysis, Leadership, Team Building, Medicaid, Healthcare, Data Analysis, Business Process...
Education
Shaw University 1996 — 1999
BS, Business Administration and Public Policy
Blue Cross Blue Shield of North Carolina January 2013 - Present
Fujitsu October 2012 - January 2013
IBM January 2011 - April 2012
Software Globalization IBM January 2007 - January 2011
IBM January 2004 - January 2007
IBM January 2001 - January 2004
Analysts International Corporation (AIC) January 1997 - January 2001
Farm Bureau Insurance Company January 1988 - January 1997
Robotic Technician January 1986 - January 1987
Skills
Customer Relations, Strategic Planning, Problem Solving, Globalization, Busine, Project Planning, Project Coordination, Enterprise Software, Agile Project Management, ITIL, Macroscope, Microsoft Office, Visio, Cloud Computing, Troubleshooting, Software Documentation, Program Management, Business Process, Testing, Data Warehousing, Security, Cross-functional Team..., Management, Business Intelligence, Product Management, System Administration, Customer Service, SDLC, Access, Process Improvement, Requirements Gathering, Leadership, Software Development, CRM, Virtualization, Analysis, Training, Test Planning, PMP, Business Analysis, Project Management, Quality Assurance
Education
North Carolina State University 1983 — 1987
Political Science
North Carolina State University 1983 — 1987
Blue Cross Blue Shield of North Carolina CAFM ImplementationLittle Diversified Architectural Consulting1996 - 2005
Brookhaven National Laboratory 1991 - 1996
Education
University of Denver - Daniels College of Business 1986 — 1987
MBA, Real Estate & Construction Mgmt
New York Institute of Technology 1981 — 1985
BS, Architecture
NetApp January 2011 - Present
Blue Cross Blue Shield of North Carolina 2008 - 2010
Blue Cross and Blue Shield of NC 2008 - 2010
Skills
Instructional Design, Learning Management, Program Management, Leadership Development, Change Management, E-Learning, Employee Training, Training, Performance Management, Organizational..., Organizational..., Executive Coaching, Workshop Facilitation, Training Delivery, Talent Management, Leadership, Management, Process Improvement, Consulting
Education
University of Virginia 1992 — 1998
Doctor of Philosophy (Ph.D.)
Michigan State University
Bachelor of Arts (BA)
Blue Cross and Blue Shield of North Carolina 2014 - Present
Blue Cross Blue Shield of North Carolina 2012 - 2014
Blue Cross Blue Shield 2011 - 2012
Blue Cross Blue Shield 2008 - 2011
Blue Cross Blue Shield 2007 - 2008
PowerSecure 2004 - 2007
PowerSecure 2003 - 2004
IBM 2001 - 2003
Skills
Business Process, Process Improvement, Business Process..., Project Management, Six Sigma, Business Analysis, Project Portfolio..., Leadership, Cross-functional Team..., PMO, SDLC, Visio, Portfolio Management, Change Management, Data Analysis, Lean, Root Cause Analysis, Process Consulting, Facilitation, Continuous Improvement, Operational Readiness, Risk Management, Stakeholder Management, Agile Methodologies, Software Project..., Release Management, Process Engineering, Business Process...
Education
Penn State University 1996 — 2001
BS, Chemical Engineering
North Carolina State University
Six Sigma Green Belt Certification
SBS Software February 2012 - Present
Carnival Party Rentals January 2006 - Present
Blue Cross Blue Shield of North Carolina 2004 - 2005
ACS Healthcare Solutions 2003 - 2003
Acteksoft 2002 - 2002
CSC 1998 - 2001
United Healthcare 1995 - 1998
TXEN Birmingham 1991 - 1994
BE&K 1989 - 1990
Parisians 1988 - 1989
Skills
IBM iSeries, IBM Mainframe, Unix, SQL
Education
University of Alabama at Birmingham 1984 — 1986
Jefferson State College 1982 — 1983
Associate, Computer Science
Blue cross Blue Shield of North Carolina May 2008 - Present
Bowe Bell & Howell December 2005 - April 2008
John Deere March 2000 - December 2005
Citigroup June 1998 - March 2000
Skills
Business Analysis, SDLC, E-commerce, Software Documentation, Requirements Gathering, Integration, CRM, Business Requirements, Quality Assurance, Testing, Cross-functional Team..., User Acceptance Testing, Project Management, Management, Requirements Analysis, Visio, Vendor Management
Education
Northeastern University 1991 — 1994
MBA, Business, Analysis, MIS
Rochester Institute of Technology 1979 — 1983
BS, Photography
Peoplefluent May 2015 - Present
PeopleFluent January 2009 - Present
Blue Cross Blue Shield of North Carolina April 2008 - January 2009
PPD March 2007 - April 2008
IBM Global Services June 2001 - March 2007
Skills
Security, Network Security, Disaster Recovery, Cloud Computing, SaaS, SDLC, Enterprise Architecture, Linux, Integration, ITIL, Firewalls, Data Center, Virtualization, Enterprise Software, Unix, Network Administration, VPN
Education
North Carolina Central University 2005 — 2006
Master, Information Science
North Carolina Agricultural and Technical State University 1997 — 2001
BS, Computer Science
Wake Technical Community College
Blue Cross Blue Shield of North Carolina October 2014 - Present
Blue Cross Blue Shield of North Carolina June 2013 - October 2014
Blue Cross Blue Shield of North Carolina October 2012 - June 2013
Blue Cross Blue Shield of North Carolina November 2011 - October 2012
Blue Cross Blue Shield of North Carolina January 2008 - November 2011
The University of North Carolina at Chapel Hill May 2006 - December 2007
Skills
Unix Shell Scripting, Data Warehousing, Teradata, AIX, Unix, Java, Abinitio, Data Integration, ETL, Analytics, Team Leadership, Business Intelligence, SDLC, Information Management, Software Development, Leadership, Ab Initio, Enterprise Software, Business Analysis, Data Modeling, XML, Agile Methodologies, SAS, Big Data, SOA
Education
North Carolina State University 2009 — 2012
Master’s Degree, Computer Science
University of North Carolina at Chapel Hill 2005 — 2007
Bachelor’s Degree, Computer Science
Fidelity Investments December 2014 - Present
First Citizens Bank January 2013 - October 2014
First Citizens Bank October 2010 - January 2013
Blue Cross Blue Shield of North Carolina June 2004 - October 2010
BlueCross BlueShield of North Carolina April 2003 - May 2004
MCI/WorldCom August 2000 - March 2003
Skills
Quality Center, Software Quality..., Test Planning, QTP, LoadRunner, SDLC, Waterfall, Test Automation, Regression Testing, User Acceptance Testing, System Testing, SQL, Manual Testing, Integration, Software Documentation, Test Cases, Requirements Analysis, Quality Assurance, Testing, SharePoint
Education
State University of New York at Albany
Bachelor of Science (B.S.)
University of North Carolina at Greensboro
Master of Business Administration (M.B.A.)
BCBSNC November 2013 - Present
DeVry University May 2009 - Present
BCBSNC March 2012 - October 2013
Durham Technical Community College January 2001 - December 2012
BCBSNC August 2011 - March 2012
Raleigh Hill Tax Service January 2007 - December 2011
Blue Cross Blue Shield of North Carolina March 2010 - July 2011
Blue Cross Blue Shield of North Carolina March 2008 - March 2010
Blue Cross Blue Shield of North Carolina September 2006 - March 2008
North Carolina Department of Insurance January 2000 - September 2006
Skills
Insurance, Process Improvement, Auditing, Risk Management, Accounting, Enterprise Risk..., Internal Controls, Budgets, Finance, Internal Audit, Business Process..., Leadership, Sarbanes-Oxley Act, Financial Risk, Business Analysis, Financial Analysis, Risk Assessment, GAAP, IT Audit, Financial Accounting, Financial Reporting, Analysis, Managerial Finance, Coaching, Business Process, Data Analysis, Access, Financial Statements, Strategic Financial..., Change Management, Strategic Planning, Management Consulting, Policy, Training, Microsoft Excel, Project Management, Tax, Governance, Accounts Receivable, Sarbanes-Oxley, Accounts Payable, Corporate Finance, Management, Due Diligence, Financial Modeling, Mergers & Acquisitions, Executive Management, Forecasting, Strategy, Cost Accounting
Education
University of North Carolina at Greensboro 2011 — 2012
Graduate Certificate Health Information Technology Management
University of North Carolina at Greensboro 2010 — 2010
Post Masters Certificate in Information Technology
University of North Carolina at Greensboro 2002 — 2004
MBA
State University of New York College at Brockport 1992 — 1996
BS, Financial Management, Economics
Harborfields High School 1988 — 1992
Diploma
University of North Carolina at Chapel Hill July 2015 - Present
Privacy Officer Leadership in the Raleigh-Durham, North Carolina Area November 2014 - July 2015
Blue Cross Blue Shield of North Carolina May 2001 - October 2014
Blue Cross Blue Shield of North Carolina October 1998 - May 2001
Blue Cross Blue Shield of North Carolina August 1996 - October 1998
Martin Marietta Materials February 1994 - August 1996
Skills
HIPAA, Corporate Governance, Insurance, Policy Writing, Policy Analysis, Leadership, Privacy Law, Policy, Training, Licensing, Quality Assurance, Contract Negotiation, Privacy Compliance, Corporate Law, Health Insurance, Healthcare, Governance, Management, Health Policy, Project Implementation, Regulatory Compliance, Program Management, Compliance, Process Improvement, Enterprise Software, Managed Care, HIPAA Training, Certified Information..., Privacy Policies, Online Privacy, Privacy Protection, Compliance Management
Education
University of North Carolina at Chapel Hill
BA
Pfeiffer University
MBA/MHA
BCBSNC August 2014 - Present
BCBSNC August 2012 - August 2014
BCBSNC March 2009 - August 2012
Fidelity Investments August 2007 - February 2009
Blue Cross Blue Shield of North Carolina 2004 - 2007
Blue Cross Blue Shield of North Carolina June 1999 - December 2004
Skills
Business Analysis, Project Implementation, Software Project..., Humor, Business Process, Problem Solving, PowerPoint, Word, Excel, Team Leadership, Web Applications, Requirements Analysis, Business Requirements, SDLC, EDI, Healthcare, HIPAA, Project Management, Scrum, Agile Project Management, Health Insurance, Rational Team Concert, Scaled Agile Framework..., Certified Scrum Master..., SharePoint, Microsoft Word, PMO, Program Management, Agile Methodologies, Vendor Management, Integration, PMP, Requirements Gathering, Software Documentation, Leadership, Microsoft Excel, Training, Business Process..., Analysis, Visio, Management, Process Improvement, SOA, Systems Analysis, Project Portfolio..., Business Intelligence, Waterfall, Test Planning, Enterprise Architecture
Education
Pfeiffer University 1999 — 2002
MBA
North Carolina State University 1995 — 1999
BS, Biology and Zoology
BCBSNC June 2013 - Present
Blue Cross Blue Shield of NC 1999 - Present
BlueCross and BlueShield of NC 1999 - Present
Blue Cross Blue Shield of North Carolina 1999 - Present
BCBSNC May 2010 - June 2013
BCBSNC 1999 - 2008
Duke University Medical Center 1995 - 1999
Education
Roland Park Country School 1980 — 1986
Simmons College
The University of Georgia
BCBSNC July 2011 - Present
Blue Cross Blue Shield of North Carolina 2008 - June 2011
SHPS/Disease Management Dept 1999 - 2008
Skills
Data Integration, Data Warehousing, Business Intelligence, Data Analysis, SDLC, Databases, SQL, Access, SAS, Process Improvement, Analytics, PL/SQL, ETL, Healthcare, Master Data Management, Problem Solving, Data Management, Customer Relations, Program Management, Excel, Documentation, HIPAA, Software Documentation, Business Analysis, Testing, Data Quality, Crystal Reports, Microsoft Excel, Data Modeling, Analysis, Quality Assurance, SharePoint, Requirements Analysis, Customer Service, Visio, Systems Analysis, Business Objects, Requirements Gathering
Education
The Cittone Institute 1998 — 1999
Certificate, Computer Programming
South Gujarat University 1976 — 1979
BS, Microbiology
Providence Health & Services 2012 - Present
Providence Health & Services 2006 - 2012
Stockamp & Associates 2003 - 2005
Stockamp & Associates 2002 - 2003
Stockamp & Associates 2000 - 2002
Stockamp & Associates 1998 - 2000
Blue Cross Blue Shield of North Carolina 1995 - 1998
Skills
Healthcare Information..., HIPAA
Education
The University of North Carolina at Chapel Hill 1993 — 1995
MHA, Healthcare Administration
The University of Texas at Austin 1989 — 1993
Retired IT Professional February 2010 - Present
BCBSNC January 2000 - February 2010
BlueCross BlueShield of NC 2000 - 2010
Blue Cross Blue Shield of North Carolina 2000 - 2010
Intermedia Communications 1998 - 1999
Pharmerica 1995 - 1998
Rocky Mountain Bank Note 1982 - 1992
Skills
Disaster Recovery, System Administration, HIPAA, Vendor Management, SDLC, IBM iSeries, SharePoint, Visio, IT Management, Databases, Integration, PMP, Requirements Analysis, Data Center, ITIL, Data Warehousing, Business Analysis, JCL, Windows, Requirements Gathering, Troubleshooting, Software Documentation, Security, Process Improvement, Software Development, IT Strategy
Education
University of Denver 1991 — 1993
MCIS, Information Systems
Penn State University
B.S., Education
Fremont Unified School District November 2014 - Present
Fremont Unified School District November 2013 - November 2014
USHA US Hindi Association September 2010 - November 2013
Young Rembrandts September 2011 - December 2012
Blue Cross Blue Shield of North Carolina July 1990 - November 1993
Ministry of Defence of India 1985 - 1986
Skills
Teaching, Tutoring, Coaching, English, Training, Curriculum Development, Classroom Management
Education
University of North Carolina at Chapel Hill 1988 — 1990
MSPH, Health Policy and Administration
Panjab University 1980 — 1985
Master of Science (M.Sc.), Biochemistry
WellPoint July 2008 - Present
Blue Cross Blue Shield of North Carolina September 2004 - July 2008
Education
University of North Carolina at Chapel Hill 2000 — 2003
Mathematical Decisions Science, Actuarial Science
Murdoch University 2002 — 2002
Fidelity 2007 - Present
Howard Systems International August 2006 - November 2006
Blue Cross Blue Shield of North Carolina January 2001 - August 2005
Education
Pfeiffer University 2002 — 2005
MBA/MHA, Business and Health Administration
North Carolina Agricultural and Technical State University 1989 — 1994
BA, English
Tuskegee University 1988 — 1989
Attended, Credits towards BA Degree
UltiPro Managed Services November 2013 - Present
Accel HR July 2013 - November 2013
Ultimate Software January 2007 - April 2012
RSM McGladrey Employer Services June 2004 - October 2006
Blue Cross Blue Shield of North Carolina September 2003 - June 2004
Martin Marietta Materials January 2001 - June 2003
Martin Marietta Materials August 1997 - December 2000
Ashley Aluminum / Cameron Ashley 1989 - 1995
Skills
Certified Payroll..., Analysis, Software Documentation, Business Analysis, Software Implementation, Human Resources, Business Process, Payroll, HRIS, Business Requirements, Certified Payroll, Change Management, Employee Benefits, Management, Project Planning, Systems Analysis, Testing
Education
North Carolina Wesleyan College 1998 — 2000
Bachelor of Science (B.S.), Computer Information Systems, 3.91
Tangoe February 2013 - Present
Media Bank/Media Ocean December 2010 - May 2012
KISNET CORPORATION July 2009 - November 2010
BLUE CROSS BLUE SHIELD OF NORTH CAROLINA April 2008 - August 2008
SCHOLASTIC CORPORATION January 2008 - March 2008
BEAR STEARNS & CO. INC June 2007 - November 2007
ValueOptions February 2007 - June 2007
Bear Stearns & Co. Inc., NY April 2006 - November 2006
Kisnet Corporation, Katonah, NY September 2004 - March 2006
UNITED WAY OF TRI-STATE August 1999 - August 2004
Education
New York University
Diploma, Database Technology
Osmania University
Master of Business Administration (MBA)
Osmania University
Bachelor of Science (BS), Physical & Biological Sciences
Texas Department of Public Safety March 2010 - August 2015
Kershner Trading Group October 2008 - March 2010
Texas Workforce Commission July 2007 - September 2008
Independence Blue Cross November 2004 - June 2006
Blue Cross Blue Shield of North Carolina May 2004 - October 2004
CSC January 1998 - April 2004
Skills
Agile Methodologies, SDLC, Requirements Analysis, Software Quality..., Microsoft SQL Server, Quality Assurance, Databases, Testing, User Acceptance Testing, Quality Center, SQL, Test Planning, Visio, Test Automation, Requirements Gathering, HP Quality Center
Education
Texas State University-San Marcos 1996 — 1997
BBA, Management
Medfusion Inc. December 2014 - Present
LexisNexis February 2014 - December 2014
Intuit April 2013 - February 2014
Fujitsu February 2012 - April 2013
Blue Cross Blue Shield of North Carolina February 2010 - February 2012
Nortel August 2008 - February 2010
CSC November 2000 - August 2008
Nortel May 1995 - November 2000
Nortel January 1993 - May 1995
Nortel May 1992 - January 1993
Skills
Database Administration, Database Design, Oracle, Performance Tuning, Databases, Unix, SQL, Unix Shell Scripting, HP-UX, AIX, Solaris, Disaster Recovery, Data Warehousing, PL/SQL, Requirements Analysis
Education
North Carolina State University
M.S., Computer Science
University of North Carolina at Chapel Hill
B.S., Chemistry
BCBSNC January 2014 - Present
Blue Cross Blue Shield of North Carolina November 2010 - Present
Blue Cross and Blue Shield Association December 2009 - September 2010
MetLife Insurance May 1982 - June 2009
metlife 1982 - 2009
Skills
Instructional Design, Needs Analysis, Training, Program Management, Blended Learning, Learning Management, Coaching, Learning Management..., Management, Project Management, ADDIE, Analysis, Human Resources, Instructor-led Training, Organizational..., Leadership Development, Process Improvement
Education
Cheetah Learning 2008 — 2009
PMP, Project Management Professional
Mohawk Valley Community College 1997 — 2000
Business Management
State University of New York College at Potsdam
Communications
City of Chattanooga September 2010 - Present
Resources Global Professionals 1995 - June 2011
American Fidelity 2002 - 2004
Blue Cross Blue Shield of North Carolina 1997 - 2002
Healthsource Provident Administrators 1995 - 1997
Petty & Landis, CPA's 1985 - 1993
Education
The University of Tennessee at Chattanooga 1973 — 1976
BS, Business Administration/Accounting
The Judy Weinstock Team at Keller Williams Realty February 2010 - Present
Triangle Media Coaching 2002 - February 2010
Blue Cross Blue Shield of North Carolina November 1995 - February 2009
BlueCross BlueShield of North Carolina 1995 - 2009
New York State Consumer Protection Board September 1981 - June 1995
Dan Klores Communications 1995 - 1995
WLIW TV/PBS New York 1974 - 1981
Skills
Public Speaking, Public Relations, Strategic Communications, Marketing Communications, Media Relations, Event Planning, Strategic Planning, Social Media, Television, Corporate Communications, Research, Marketing Strategy, Online Marketing, Marketing, Social Media Marketing, Advertising, Newsletters, Social Networking, Press Releases, Leadership, Email Marketing, Copywriting, Event Management, Internal Communications, Facebook, Crisis Communications
Education
New York Institute of Technology 1971 — 1974
Bachelor of Arts, Communication Arts
BCBSNC November 2013 - Present
Blue Cross Blue Shield of North Carolina May 2013 - November 2013
Blue Cross Blue Shield of North Carolina November 2011 - May 2013
Blue Cross Blue Shield of North Carolina January 2010 - November 2011
Blue Cross Blue Shield of North Carolina January 2007 - December 2010
BAE Systems May 1999 - January 2007
Skills
Requirements Gathering, Business Architecture, SDLC, Technical Requirements, Enterprise Architecture, Business Analysis, Agile Methodologies, Requirements Analysis, Process Improvement, Visio, SharePoint, PMP, Software Project..., Vendor Management, Program Management, Solution Architecture, Requirements Management, Integration, Project Management, Project Portfolio..., Cross-functional Team..., Business Process..., Scrum, Business Process, Business Intelligence, Software Development, Enterprise Software
Education
University of Arizona 1994 — 1999
Bachelor of Science (BS), Systems Engineering, Summa Cum Laude
North Carolina State University - College of Management
Master of Business Administration (M.B.A.), Financial Management
Insurance Options of the Carolinas, Inc. April 2005 - Present
Blue Cross Blue Shield of North Carolina 1995 - 2005
Prudential Insurance June 1989 - July 1995
Skills
Health Insurance, Employee Benefits, COBRA, Managed Care, Insurance, Medicare Supplements, Medicare D, Life Insurance, Disability Insurance
Education
Pfeiffer University
Masters, Organizational Management
University of South Carolina-Columbia
BA, Journalism
Blue Cross Blue Shield of North Carolina October 2003 - Present
Skills
Health Insurance, Employee Training, Call Centers, Process Improvement, Healthcare, Insurance, Customer Service, HRIS, Microsoft Office, Certified Change Agent, Performance Management, Employee Benefits, Training
Education
Pace University 1981 — 1984
BBA, Human Resource Management
Wells Fargo Home Mortgage March 2012 - Present
RBC Bank 2009 - 2012
Credit Suisse 2006 - 2008
Wells Fargo Home Mortgage 2005 - 2006
Blue Cross Blue Shield of North Carolina 2002 - 2005
Wells Fargo Home Mortgage 1993 - 2002
Education
North Carolina State University
Bachelor's degree, Business Administration, Management and Operations
Pfeiffer University
Master of Business Administration(MBA)
Pfeiffer University
Master of Health Administration (MHA)
Blue Cross Blue Shield of North Carolina January 2015 - Present
BCBSNC 2008 - January 2015
Blue Cross Blue Shield of North Carolina 2003 - 2008
Blue Cross Blue Shield of North Carolina 1999 - 2003
Blue Cross and Blue Shield of North Carolina 1996 - 1999
Blue Cross Blue Shield of North Carolina 1987 - 1996
Skills
Health Insurance, Healthcare, Managed Care, Health Policy, Insurance, Employee Benefits, Process Improvement, Healthcare Industry, Provider Relations, Health Savings Accounts, Leadership, Disease Management, Claim, Data Analysis, Grant Writing, Health Services Research, Sales Presentations, Client Presentation, HIPAA
Education
Purdue University 1982 — 1985
Ph.D., Health Services Research
Purdue University 1980 — 1982
MS, Health Services Research
College of William and Mary 1976 — 1980
BA, Sociology
Automatic Appointments May 2015 - Present
Hidden Job Academy August 2013 - July 2014
BCBSNC August 2009 - May 2013
Blue Cross Blue Shield of North Carolina January 2007 - December 2009
Manpower at IBM July 2004 - November 2005
Skills
Leadership Development, Organizational..., Change Management, Program Management, Coaching, Management, Healthcare, Staff Development, Customer Support, Training, Customer Oriented, Process Improvement, Software Documentation, Recruiting, Project Management, Interviews, Team Building
Education
Nova Southeastern University 1998 — 1999
MHR, Human Resource Management
University of Illinois at Urbana-Champaign 1984 — 1988
BA, Personnel Psychology / Business
Glenbrook North High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
BCBSNC February 2008 - Present
Blue Cross Blue Shield of North Carolina 2008 - Present
GlaxoSmithKline April 2007 - January 2008
Skills
Agile Methodologies, SDLC, Quality Assurance, Quality Center
Education
Osmania University
M.S, Computer Science
Blue Cross Blue Shield of North Carolina September 2013 - Present
American Express August 2011 - April 2013
American Express 2010 - 2011
American Express 2008 - 2010
American Express 2006 - 2008
American Express 2005 - 2006
American Express 2001 - 2005
American Express 2000 - 2001
American Express 1999 - 1999
American Express 1998 - 1998
Skills
Call Centers, Analysis, Leadership, Training, Access, Management, Customer Service, Visio, Team Building, Payments, Microsoft Excel, Project Management, Business Process..., Software Documentation, Customer Satisfaction, Requirements Gathering, Credit Cards, Business Requirements, PowerPoint, Outlook, SharePoint, Data Analysis, Process Improvement, Business Analysis, Coaching, Credit, Fraud, Quality Assurance, SDLC, Risk Management, Banking, Microsoft Word, Microsoft Publisher, User Acceptance Testing, Customer Experience, Vendor Management, Change Management, Team Leadership, Re-engineering, Databases, Analytics, Time Management, Visual Basic, InfoPath, OneNote, Graphic Design, User Interface Design, System Integration..., Call Routing, PaintShop Pro
Education
North Carolina Agricultural and Technical State University 1989 — 1993
Bachelor of Arts (B.A.), Political Science and Government
Blue Cross and Blue Shield of North Carolina June 2010 - Present
Blue Cross Blue Shield of North Carolina October 2005 - May 2010
Skills
Microsoft Word, Fundraising, Microsoft Office, Time Management, Microsoft Excel, Management, Event Planning, Community Outreach, Social Media, PowerPoint
Education
Western Carolina University
Master’s Degree, Project Management
Salem College 2005 — 2013
Bachelor of Arts (B.A.), Religion/Religious Studies
MetLife October 2013 - Present
BB&T October 2010 - October 2013
BlueCross BlueShield of NC June 2009 - October 2010
Blue Cross Blue Shield of North Carolina July 2007 - October 2010
IBM Global Services January 2000 - January 2007
IBM Global Services February 1998 - January 2000
IBM Networking Hardware Division January 1997 - January 1998
IBM Server Group January 1996 - January 1997
IBM Server Group January 1987 - January 1996
Skills
Integration, Requirements Analysis, Information Architecture, Project Management, Systems Analysis, SDLC, Software Development, Analysis, Project Planning, Program Management, Software Documentation, Strategy
Education
Syracuse University 1989 — 1992
M.S.
Rensselaer Polytechnic Institute 1993 — 1994
none
Wells College 1983 — 1987
B.A.
BCBSNC November 2012 - Present
Blue Cross Blue Shield of North Carolina November 2011 - November 2012
BCBSNC February 2005 - November 2011
BCBSNC October 2001 - February 2005
Skills
Active Directory, Business Analysis, Business Process, Business Requirements, Customer Service, Microsoft Excel, Quality Assurance, Quality Center, Software Documentation, Testing, Training, Unix, User Acceptance Testing, SDLC, Visio
Education
Shaw University 1996 — 2000
Bachelor of Arts, Mass Communication/Journalism
Physicians Pharmacy Alliance December 2013 - Present
Blue Cross Blue Shield of North Carolina December 2011 - Present
Blue Cross Blue Shield of North Carolina July 2010 - December 2011
UHP Healthcare September 2009 - March 2010
AlliedBarton Security Services October 2005 - February 2010
Horizon Blue Cross Blue Shield of New Jersey February 2006 - May 2009
Horizon Blue Cross Blue Shield of New Jersey August 2004 - February 2006
Skills
Health Insurance, Management, Insurance, Leadership, Program Management, Human Resources, Project Management, Team Leadership, Policy, Call Centers, Training, Employee Benefits, Public Speaking, Business Analysis, Process Improvement, HIPAA, Risk Assessment, Vendor Management, Security, Cross-functional Team..., Auditing, Customer Satisfaction, Analysis, Healthcare, Visio, Claim, Coaching, Strategic Planning, Customer Service, Performance Management, Medicare, Access, Managed Care, Team Building, Internal Communications
Education
Montclair State University 1991 — 1998
Business Management w/ conc Accounting
Queen of Peace High School 1986 — 1990
Diploma, Business, Economics, Finance
Billing Solutions Unlimited April 2015 - Present
Our Community Hospital & Long Term Care May 2013 - May 2015
Opticare Managed Vision May 2012 - November 2012
Duke Medicine October 2010 - May 2012
Blue Cross Blue Shield of North Carolina September 2008 - October 2010
Affiliated Computer Services/Aetna January 2006 - April 2008
Skills
Customer Satisfaction, Outlook, Management, Invoicing, Recruiting
Education
Strayer University 2011 — 2013
Master's degree, Health/Health Care Administration/Management, 3.714
Strayer University-Maryland 2007 — 2009
BA, Management
MetLife March 2015 - Present
Deutsche Bank August 2013 - March 2015
NCR Corporation January 2013 - August 2013
Railinc (Contractor through TEKSystems) September 2011 - January 2013
Cisco Systems December 2008 - September 2011
US Internetworking January 2007 - November 2008
Blue Cross Blue Shield of North Carolina 2005 - 2006
Delta Corporate Services 2000 - 2005
Ajilon Consulting November 1997 - January 2000
Decision Systems Technologies, Inc. July 1995 - November 1997
Skills
PL/SQL, Data Modeling, Java Enterprise Edition, JSP, Spring, Websphere, Tomcat, Oracle, Struts, XML, Hibernate, UML, JUnit, Ant, JDBC, Unix, Scrum, Maven, AJAX, Web Services, Spring Framework, WebSphere
Education
New Jersey Institute of Technology 1990 — 1994
Masters, Computer Science
Rutgers University-New Brunswick 1984 — 1988
BA, Computer Science
Acentron 2012 - Present
Atlanta Public Schools 2011 - 2012
Blue Cross Blue Shield of North Carolina 1997 - 2010
Blue Cross Blue Shield of North Carolina 1997 - 1998
Kaiser Permanente of North Carolina 1995 - 1996
Kaiser Permanente of North Carolina 1995 - 1996
Kaiser Permanente of North Carolina 1992 - 1994
Kaiser Permanente of North Carolina 1989 - 1992
Skills
Business Analysis, Project Management, Program Management, Change Management, Business Objects, Cross-functional Team..., Business Process, PMP, Product Development, Visio, Vendor Management, Process Improvement, Project Planning, Training, Enterprise Software, SDLC, Analysis, Strategy, Management, Leadership
Education
North Carolina State University
BS, Computer Science
Blue Cross Blue Shield of North Carolina January 1997 - Present
Skills
AutoCAD, Construction Management, Architecture, Interior Design, Construction, Sustainability, SketchUp, CAD, Microsoft Office, Space Planning, PowerPoint, Word, Scheduling
Education
Pratt Institute 1983 — 1988
BARCH, Architecture and Urban Planning
Ventyx, an ABB company September 2013 - Present
Redwood Software December 2011 - April 2013
Blue Cross Blue Shield of North Carolina December 2007 - December 2011
Oracle September 2004 - December 2007
SAS December 2002 - September 2004
Skills
Siebel, Oracle, OBIEE, Business Intelligence, Requirements Analysis, SOA, EAI, Solution Architecture, Unix, Integration, Enterprise Software, Data Warehousing, SQL, Cloud Computing, SDLC, Linux, SaaS, Business Process, Agile Methodologies, PL/SQL, Pre-sales, VMware, Unix Shell Scripting, Enterprise Architecture, Solaris, AIX, Java, Microsoft SQL Server, Software Project..., Business Process..., CRM, Scrum, WebSphere MQ, LDAP, WebLogic, Service Suite, SAP CPS, Cronacle, RunMyJobs
Education
North Carolina Central University 2002 — 2004
Master of Science (M.S.), Information Science/Studies
North Carolina State University 1998 — 2001
Bachelor of Science (B.S.), Computer Science
Manibai Gujarati High School
Manibai Gujarati High School
CareFirst BlueCross BlueShield August 2013 - Present
Ameritox July 2010 - August 2013
Seasons Hospice December 2009 - June 2010
Fayetteville Gastroenterology Associates January 2008 - October 2009
Blue Cross Blue Shield of North Carolina 2002 - 2007
Mid-South Ins Trigon BCBS 1998 - 2001
Skills
Managed Care, Network Contracting, Healthcare, Revenue Cycle, Process Improvement, Healthcare Management, Healthcare Reimbursement, Provider Network..., Utilization Management, Insurance Negotiations, Contract Negotiation, Provider Relations, Operations Directors, Healthcare Compliance, Insurance, Compliance Procedures, KPI Reports, DSO, Vendor Relationships, Audit Management, Employee Training, Employee Relations, Employee Benefits, HIPAA, Software Documentation, Medical Compliance, Customer Service, EHR, Management, Healthcare Information..., EMR, Training, Team Building, Budgets, Call Centers, Vendor Management, Physicians, Medicaid, Medical Billing, Human Resources, Practice Management, Cross-functional Team..., Healthcare Industry, Payroll, Credentialing, Revenue Cycle Management, Health Insurance, Medicare, Performance Improvement, Recruiting
Education
Mount Olive College 2003 — 2005
Management and Organizational Development
Towson University 1996 — 1997
Business Administration, Management and Organizational Development
Blue Cross Blue SHield of North Carolina Certified Pharmacy TechnicianBrooks Eckerd PharmacyAugust 2001 - October 2007
Education
North Carolina Agricultural and Technical State University 2002 — 2005
Economics, Transportation Logistics
Strayer University
Masters of Business Administration, Information Systems
DeKalb County Government 2011 - 2013
BLUE CROSS BLUE SHIELD OF NORTH CAROLINA January 2009 - October 2009
Skills
Government, Public Speaking, Policy, Strategic Planning, Policy Analysis
Education
North Carolina Central University 2004 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Inmar 2014 - 2015
Blue Cross Blue Shield of North Carolina 2003 - 2012
Skills
Commercial Insurance, Customer Service, Call Centers, Health Insurance, Claim, Analysis, Employee Benefits, Insurance, General Insurance
Education
Pfeiffer University 2005 — 2009
Bachelor’s Degree, Business Administration and Management, General, 3.5
WakeMed Health & Hospitals January 2011 - Present
Blue Cross Blue Shield of North Carolina 1994 - 2009
Skills
Epic Systems, Training, Customer Service, Microsoft Office, Leadership, Public Speaking, Team Building, PowerPoint, Process Improvement, Teaching, Customer Service..., Health Insurance..., Life & Health Insurance...
Education
North Carolina Wesleyan College
Bachelor's Degree, Business Administration, Management and Operations
Haute Boutique May 2013 - Present
Blue Cross Blue Shield of North Carolina August 2012 - Present
U-Neak Boutique July 2011 - December 2011
Education
North Carolina State University
B.S, Business Administration -- Marketing