CIGNA Health Care
Industry: Company
DescriptionCigna is an American worldwide health services organization based in suburban Bloomfield, Connecticut and Philadelphia, Pennsylvania. Customer service: 1 (800) 997-1654 Sales: 1 (866) 438-2446 Headquarters: Philadelphia, PA CEO: David Cordani (Dec 25, 2009–) Revenue: 41.62 billion USD (2017) Subsidiaries: Healthspring, Inc.,
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CIGNA Health Care Employees
Hays Companies February 2015 - Present
Arthur J. Gallagher & Co. November 2013 - February 2015
CIGNA January 2010 - November 2013
Cigna Health Care January 2008 - December 2009
Poudre Valley Health System September 2005 - December 2007
Poudre Valley Health System 2005 - 2007
Shodair Children's Hospital January 2001 - October 2003
Skills
Healthcare, Mental Health, Customer Service, Microsoft Office, Outlook, Health Insurance, Employee Benefits, Claims Investigations, Human Resources, Federal Healthcare, Behavioral Health, Sales, Wellness, Account Management, Insurance, Health Savings Accounts, Leadership, Management, Benefits Administration, Disability Insurance
Education
National American University 2008 — 2012
Masters, MBA- Healthcare administration and Masters in Management, 3.54
Carroll College 1999 — 2003
B.A., Psychology
General Motors September 2015 - Present
General Motors March 2014 - August 2015
Apollo Education Group October 2009 - March 2014
American Traffic Solutions February 2009 - October 2009
Continental Promotion Group September 2007 - November 2008
TSYS Acquiring Solutions June 2007 - September 2007
Cigna Health Care March 2007 - June 2007
Wells Fargo May 2005 - January 2007
Polaris Software March 2000 - January 2002
Skills
QTP Automation Testing, SQL Queries for..., Requirements Analysis, Software Quality..., Test Automation, Resource Allocation, ALM, Regression Testing, Test Management, SoapUI, Manual Testing, QTP, Functional Testing, Automation, Test Planning, Quality Center, Selenium, HP QTP, Test Cases, HP Quality Center
Education
University of Phoenix
Master of Business Administration (MBA), A
Regenesis Biomedical November 2010 - December 2013
Regenesis Biomedical October 2009 - November 2010
Rural/Metro Corporation January 2008 - May 2009
Rural/Metro Corporation 2007 - 2009
Target Corporation March 2006 - June 2007
CIGNA Healthcare 2005 - 2006
cigna health care 2005 - 2006
Cigna Health Care June 2003 - February 2004
Skills
Data Entry, Customer Service, Medical Records, Insurance, Phlebotomy, Telephone Skills, Hospitals, Healthcare, Troubleshooting, Claim, Filing, Healthcare Information..., Radiology, Medical Terminology, HIPAA, Medical Devices
Education
The Bryman School of Arizona 2005 — 2006
diploma in Radiology, Radiologic Technology/Science - Radiographer
2004-2005 The Bryman School
Diploma, Radiology; Criminal Justice
June 2003 Ocotillo High School
High School Diploma
Paradise Valley Community College
ocotillo high school
CIGNA Health Care February 2001 - Present
Education
Bangalore University
Bachelor of Engineering
BLT Homes September 2014 - Present
Simply Self Storage October 2012 - Present
Sheridan Beach Apartments October 2009 - October 2012
Beary Landscaping Inc January 2007 - January 2009
Cigna Health Care January 2006 - January 2007
AB Dick/ Presstek January 2004 - January 2006
JPMorgan Chase January 2003 - January 2005
Skills
Data Entry, Management, Accounts Receivable, Invoicing
Education
Robert Morris University 2012 — 2014
Associate's degree, Applied Science
Northwest Community Healthcare August 2009 - Present
Northwest Community Healthcare 2009 - 2013
Homecare of the Midwest July 2008 - July 2009
Cigna Health Care July 2003 - April 2008
CIGNA Healthcare November 1989 - April 2008
Cigna Health Care January 1996 - January 2003
Alexian Brothers Health System January 1993 - January 1997
Alexian Brothers Med Ctr January 1991 - January 1996
Cigna Health Care January 1989 - January 1991
Condell Medical Center January 1986 - January 1989
Education
Northern Illinois University
Masters of Science, Nursing, Adult Health
Northern Illinois University
Bachelor of Science, Nursing
California State University of Fresno August 2010 - Present
MHC Management inc. October 2014 - January 2015
Resourcing Agencies September 2003 - October 2007
Cigna Health Care March 2000 - June 2003
Skills
Office Administration, Customer Service, Interviews, Public Speaking, Public Relations, PowerPoint, Qualitative Research, Microsoft Word, Microsoft Office, Microsoft Excel, Telemarketing, Quantitative Research, Financial Audits, Internal Audit, Paralegal, Legal Terminology, Legal Writing, Legal Documents, Benefits Administration, Judicial Council Form..., Pleadings, California Law, Legal Research, Civil Litigation, Federal Law, Criminal Justice, Bankruptcy, HIPAA, Constitutional Rights, Juvenile Law, Human Rights, Crisis Intervention, Shepardizing, Typing, 10 Key, Health Insurance, ICD-9 & CPT Coding and..., Internal Communications, Social Networking, Property & Casualty..., New Business Development, Telephone Skills, A/R collections, Accounts Payable, Shipping, General Ledger, Negotiation, Pay Close Attention to..., Account Reconciliation
Education
California State University-Fresno 2010 — 2013
Bachelors, Sociology, Senior
College of the Sequoias 2007 — 2010
Associate of Arts and Sciences (AAS), Paralegal
Quality Care Management LLC July 2014 - Present
CIGNA Health Care October 2004 - July 2014
Case Management Society of America (CMSA) 2004 - 2011
Cigna Healthcare March 1999 - October 2004
Skills
Utilization Management, Clinical Consulting, Management, Case Managment, Account Management, Sales Operations, Operations Management, Nursing Care, Nursing Management, Managed Care, Patient Advocacy, Cross-functional Team..., Leadership, Clinical Research, Medicare, Medicaid, Healthcare Consulting, Organizational..., Healthcare Management, Home Care, Disease Management, Healthcare Industry, Nursing, HIPAA, EHR, Case Management
Education
University of Phoenix 2001 — 2003
Master of Business Administration (M.B.A.), Business Administration and Management, General
Arizona State University 1988 — 1992
Bachelor's of Science Nursing, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Fraciscan Alliance August 2013 - Present
Arbor Education and Training July 2008 - Present
TRAINING July 2008 - 2010
US LOGISTICS January 2007 - April 2008
HUDSON GLOBAL RESOURCES November 2003 - January 2005
CRAWFROD BROADCASTING October 2002 - July 2003
CIGNA HEALTH CARE October 2001 - October 2002
SPRINT, PCS October 2000 - March 2001
CB Richard Ellis October 1997 - October 2000
Skills
Interviews, Customer Service, Human Resources, Training, Budgets, Fundraising
Education
Purdue University Calumet 2007 — 2013
Bachelor of Science, Organizational Leadership and Supervision
North American Fine Properties June 2014 - Present
Showcase Honda November 2011 - July 2013
AIG Corp September 2010 - 2012
AIG Corp August 2003 - 2012
AIG Corp February 2008 - September 2008
AIG Corp March 1997 - February 2000
Cigna Health Care August 1995 - March 1997
Marshalls June 1993 - December 1996
Skills
PowerPoint, Marketing Strategy, New Business Development, Customer Service, Sales, Management, Microsoft Office, Microsoft Word, Marketing, Investment Properties, Inventory Management, Account Reconciliation, Accounts Payable, Accounts Receivable, Business Analysis, Business Strategy, Filing, Databases, Finance, Internal Audit, Insurance
Education
Glendale Community College 1995 — 1996
Shadow Mountain High School 1991 — 1995
Pioneer Concept March 2013 - Present
CIGNA HEALTH CARE January 2009 - January 2011
OPEN INN.INC January 2005 - January 2008
OLD PEUEBLO CHILDREN SERVICES January 2000 - January 2004
FIRST DATA CORP January 1997 - January 1999
MAGNET PRESCHOOL January 1991 - January 1996
Skills
Healthcare, Case Management, Hospitals
Education
UNVERSITY OF PHOENIX 2008 — 2012
THORNTON TOWNSHIP HIGH SCHOOL
Child Development
University of Phoenix
Bachelor's degree, PSYCHOLOGY
Cigna Health Care January 2015 - Present
Cigna Group Insurance April 2014 - December 2014
Cigna Group Insurance November 2011 - April 2014
Mutual of Omaha January 2008 - November 2011
Skills
Disability Insurance, Life Insurance, Term Life Insurance, Medical Insurance, Underwriting, Employee Benefits, Accidental Injury..., Critical Illness..., Risk Management, Program Development
Education
University of Nebraska-Lincoln
Bachelor of Business Administration (B.B.A.), Finance
Accolade, Inc. November 2013 - Present
Cigna Health Care 2001 - Present
CIGNA June 2001 - November 2013
Skills
Financial Modeling, Health Insurance, Insurance, Microsoft Excel, Risk Management
Education
Drexel University 1999 — 2004
Bachelor of Business Administration (B.B.A.), Finance and Economics
Meritain Health an Aetna Company May 2011 - Present
Cigna Health Care March 1999 - June 2010
CIGNA Healthcare January 1999 - January 2000
Sierra Military Health Services, Inc January 1997 - January 1999
University of Maryland Medical System January 1996 - January 1999
Skills
Strategic Planning, Employee Benefits, Insurance, PeopleSoft, Relationship Management, Communications Planning, Process Improvement, Talent Acquisition, Project Management, Performance Management
Education
Catonsville Community College
Towson University
Harbor-UCLA Medical Center October 1984 - Present
Harbor UCLA 1984 - Present
CIGNA Health Care 1982 - 1983
Education
California State University-Long Beach - College of Business Administration 1974 — 1988
MS, BS, Nursing
Cigna Health Care January 2009 - Present
Great-West Healthcare January 2005 - January 2008
Buyer October 1978 - April 1993
Skills
Marketing Automation, Email Marketing, Social Media, Integrated Marketing, Social Media Marketing, Copywriting, Online Advertising, Marketing Strategy, B2B Marketing, Strategic Planning, Sales, Marketing Management, Marketing, Eloqua, Lead Generation, Marketing Communications, Direct Marketing, Strategy, Market Research, Advertising, Digital Marketing
Education
The University of Texas at Austin
BBA, Marketing
Department of Veterans Affairs May 2012 - Present
Molina Healthcare October 2011 - May 2012
HomeReach Home Care March 2011 - October 2011
OhioHealth January 2004 - March 2011
William S Rothermel, Jr., MD, Inc. January 2000 - January 2004
Cigna Health Care January 1989 - December 1999
Dublin Medical Center November 1987 - January 1989
Mercy Hospital March 1979 - August 1983
Skills
Case Management, Home Care, Healthcare, Medicaid, Nursing, BLS, Patient Safety, Patient Advocacy, Public Health, Medical/Surgical, Trauma Nursing, Emergency Nursing, Veterans, Phlebotomy
Education
Penn State University 1977 — 2014
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
South Side Hospital School of Nursing 1976 — 1979
Diploma, Registered Nursing/Registered Nurse
OptiCare Managed Vision April 2015 - Present
Progress Energy March 2011 - March 2014
Blue Cross Blue Shield of NC March 2011 - March 2012
CIGNA Health Care March 2008 - September 2009
Affiliated Computer Solutions September 2005 - December 2007
Skills
Medical Records, Employee Benefits, Health Insurance, Medical Coding, Call Centers, Microsoft Office, Process Scheduler, Microsoft Excel, Microsoft Office 2007, Outlook, PowerPoint, Team Leadership, Team Building, Microsoft Word, Security, Customer Service, Administration
Education
Wake Technical Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical Office Management/Administration
Wake Technical Community College
Diploma, Certificate/ Medical Billing & Coding
Halifax Community College
Phlebotomy Diploma, Medical
Xerox May 2015 - Present
Xerox February 2013 - May 2015
Xerox September 2012 - February 2013
Nemco Brokerage, Inc April 2007 - May 2011
Maurice Lyons Ltd March 2004 - April 2007
Adecco Employment Agency May 2003 - December 2003
CIGNA Health Care September 2002 - May 2003
Skills
Employee Benefits, Insurance, Health Insurance, Claim, Sales, Human Resources, Medicare, Life Insurance, Brokers, Underwriting, Disability Insurance, Health Savings Accounts, Term Life Insurance, Training, Open Enrollment, Defined Benefit, Defined Contribution, Form 5500, Wellness Fairs, Claims Resolution, New Hire Paperwork, Key Account Acquisition..., Benchmarking, Retirement..., Flexible Spending..., COBRA, Customer Service, Compliance, Non-Discrimination..., Client Liaison, Discrimination
Education
Betty Owens Secretarial School 1996 — 1997
Automated Office Assistant
Kingsborough Community College
Broadcast Communications
HealthNow New York Inc. June 2014 - Present
ValueOptions, Inc.® April 2014 - June 2014
ValueOptions, Inc.® November 2011 - April 2014
Premera Blue Cross January 2010 - October 2011
Premera Blue Cross February 2005 - February 2010
CIGNA Health Care 1994 - 2004
CIGNA 1994 - 2004
Skills
New Business Development, Sales, Health Insurance, Managed Care, Insurance, Employee Benefits, Medicare, Disability Insurance, Healthcare, Health Savings Accounts, Strategic Planning, Health Policy, Account Management, Underwriting, Leadership, Benefits Administration, Competitive Intelligence, Customer Service, Health Care Reform, Marketing Strategy, Process Improvement, Strategy
Education
University of California, Los Angeles 1988 — 1991
B.A., Economics
University of California, Davis 1986 — 1988
CIGNA Health Care August 2006 - Present
Chicago Institute of Neurosurgery and Neuroresearch (CINN) October 2004 - August 2006
NeuroSource March 2004 - October 2004
Advocate Health Care August 1998 - January 2004
University of Chicago Hospitals May 1994 - August 1998
Humana November 1990 - May 1994
Skills
Managed Care, Network Development, Provider Relations, Healthcare, Revenue Cycle, Hospitals, Healthcare Management, Physician Relations, Health Insurance, HMO, Healthcare Industry, PPO, Physicians, Insurance, Claim, Claims Management, Executive Management, Benefits Administration, Revenue Cycle Management, Healthcare Consulting
Education
DePaul University
BS, Business Admin
University of Chicago Graduate School of Business
MBA, Finance, Strategy
Community College of Beaver County July 2010 - Present
Cigna Health Care February 2008 - July 2010
The Medical Center of Beaver July 1993 - April 2000
Allegheny General Hospital January 1995 - August 1999
The Medical Center of Beaver County 1993 - 1999
Aliquippa Hospital April 1981 - August 1994
Education
Waynesburg University 2006 — 2009
M.S.N., Nursing Education
Penn State University 1985 — 1995
B. S. N., Nursing
Jameson Memorial Hospital School of Nursing 1974 — 1977
Diploma, Nursing
Senn Dunn Insurance, a Marsh & McLennan Agency LLC Company August 2007 - Present
CIGNA Health Care May 2006 - July 2007
Blue Cross Blue Shield of NC May 1999 - May 2006
Kaiser Permanente November 1998 - May 1999
MAMSI Health Plans May 1996 - November 1998
Prudential Healthcare 1993 - 1995
Burris Chemical 1991 - 1993
Skills
Employee Benefits, Benefits, Long Term Care, Dental, Wellness Programs, Health Insurance, Benefits Administration, Group Health, Health Savings Accounts, Wellness, Insurance, Health, Open Enrollment, Plan Design, COBRA, Worksite, Renewals, Executive Compensation, Fully Insured, Underwriting, Disability Insurance, ERISA, Health Plans, Compliance, HRIS, Group Benefits, Brokers, Internal Communications, Term Life Insurance, Risk Management, Employee Relations, Healthcare, Managed Care, HIPAA, Accident, Executive Pay, Health Policy, FMLA, Employee Wellness, Business Planning, Long-term Care, Dentistry, Claim, Strategy, Health Care Reform, Life Insurance, Group Insurance, Defined Benefit, Professional Liability, Insurance Brokerage
Education
College of Charleston 1986 — 1991
Bachelor's Degree
Eastside High School 1982 — 1986
Entercom April 2015 - Present
Glenmaura National Golf Club May 2007 - Present
Human Resources Center Inc. November 2013 - April 2015
Noble Biomaterials March 2013 - August 2013
Cigna Health Care August 2006 - April 2007
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Event Planning, Public Speaking, Research, Fundraising, Community Outreach, Data Analysis, Public Relations, Analysis, Auditing, Resume Writing, Tutoring, Higher Education, Training, Customer Service
Education
King's College 2011 — 2013
Master of Science (M.S.), Health Care Administration
Keystone College 2008 — 2011
Bachelor's, Natural Biology with a Focus in Forensics
Pittston Area 2000 — 2003
High School Diploma
Pittston Area
Cigna Health Care April 2014 - Present
Rhonda R. Cyprus MA LMFT LPC December 2010 - Present
HCSC Blue Cross Blue Shield of Texas October 2012 - September 2013
Value Options September 2007 - October 2012
Directions for Mental Health October 2002 - September 2006
Village Health Care January 1998 - January 1999
Yorktown Healthcare Center January 1996 - January 1999
Skills
Couples, Mental Health Counseling, Group Therapy, Mental Health, Adolescents, Adults, Counseling, Clinical, Crisis Intervention, Behavioral Health, Family Therapy, Life Transitions, Counseling Psychology, Intensive Case..., Divorce Recovery, Substance Abuse..., Case Managment, CBT, Addiction Recovery, Clinical Supervision, Crisis, Dual Diagnosis, Healthcare, Individual Counselling, Motivational..., Psychological Assessment, Psychotherapy, Social Services, Post Traumatic Stress, Grief Counseling, Conflict Resolution, Adolescent Therapy, Clinical Research, Play Therapy, Panic Disorder, Substance Use Disorders, Interventions, Self-esteem, Anger Management, Therapists, Substance Abuse..., Chemical Dependency, ICU, Suicide Assessment, Psychology, Stress Management, DBT, Utilization Management, Stress, Treatment of depression
Education
Indiana Wesleyan University 1997 — 2002
2002 Master of Arts, Marriage & Family Counseling
Ball State University 1992 — 1996
Bachelor of Social Work
Garden City Group July 2010 - Present
LexisNexis April 2008 - July 2010
NPD Group March 2006 - February 2008
Cigna Health Care March 2000 - March 2006
Lancer Insurance Company June 1993 - February 2000
Skills
Problem Solving, Customer Relations, Requirements Analysis, SQL, Business Intelligence, Business Analysis, Mentoring, Quality Assurance, Data Analysis, Microsoft Office, Excel, Team Building, Process Improvement, Troubleshooting, Coaching, Team Leadership, Microsoft Excel, Customer Service, Management, CRM, Technical Writing, Training, Testing, Leadership, Visio, Strategic Planning, Access, SDLC, Business Requirements, Program Management, Project Management, Analysis, Databases, Requirements Gathering
Education
American University
Delta Dental Insurance Company October 2013 - Present
Massillon Public Library October 2010 - October 2013
United Disability Services January 2008 - July 2009
Brown Mackie College November 2006 - November 2007
Dynamic Research Corporation October 2006 - November 2007
EduTek College January 2005 - March 2006
Cigna Health Care November 1999 - April 2005
Pro-formance Dynamics September 1994 - March 2004
BFGoodrich 1969 - 1986
Skills
Interviewing, Onboarding, Benefits, Employee Benefits, HRIS, Policy Writing, Career Development, Job Analysis, Goal Planning, Performance Improvement, Performance Appraisals, Training, Event Planning, Goal Setting, Performance Appraisal, Interviews, Human Resources, Coaching, Leadership Development, Talent Management, Employee Relations, Nonprofits, Recruiting, Resume Writing, New Hire Orientations, Employee Training, Personnel Management, FMLA, Deferred Compensation, Career Counseling, Temporary Placement, Sourcing, Policy, Benefits Administration, College Recruiting, Job Descriptions, Hiring
Education
The University of Akron 1980 — 1986
B.S. Business Administration, Industrial Management (Human Resources)
CIGNA Health Care May 2009 - Present
Freelance January 2005 - Present
Incisive Media December 2005 - November 2008
Parabola Magazine & Books (Society for the Study of Myth & Tradition) May 1995 - January 2005
Skills
Proofreading, Copy Editing, Online Research, Editing, Copywriting, Writing, Fact-checking, Creative Writing, Line Editing, Grammar, Marketing, Public Speaking, Publishing, Social Networking, Books, QuarkXPress, Publications, Editorial, InDesign, Magazines, Web Content, Content Development, New Media, Literature, Newsletters, Content Management, Press Releases, Storytelling, Journalism, Layout, Freelance Writing, Non-fiction, Blogging, Technical Writing, Publicity, Feature Articles, Published Author, Fiction, WordPress, Magazine Articles, Content Strategy
Education
Mount Holyoke College 1989 — 1993
B.A., English
Food/Sense Nutrition October 2009 - Present
Cigna Health Care March 2013 - Present
Bastyr Center for Natural Health September 2010 - September 2011
Swedish Medical Center April 2010 - February 2011
Sea Mar Community Health Center August 2007 - February 2009
World Vision August 2003 - December 2004
International Justice Mission 2001 - 2002
Skills
Nutritional Counseling, Nutrition Education, Nutrition, Medical Nutrition..., Healthcare, Health Promotion, Clinical Nutrition, Sports Nutrition, Dietetics, Weight Management, Prevention, Diabetes, Wellness, Wellness Coaching, Health Education
Education
Bastyr University 2004 — 2006
MS Nutrition, Nutrition Science
Trinity Western University 1996 — 2000
BA, International Studies
Sea Mar
UnitedHealthcare February 2013 - Present
UnitedHealthcare August 2007 - January 2013
UnitedHealthcare November 2006 - August 2007
JRV Publishing November 2005 - November 2006
CIGNA Healthcare May 2004 - October 2005
CIGNA Health Care February 2003 - May 2004
WebMD August 2002 - February 2003
MedUnite August 2001 - August 2002
WebMD August 1996 - September 2000
CIGNA Healthcare February 1994 - August 1996
Skills
National Accounts, Health Insurance, Strategy, Leadership, Medicare, Sales, Insurance, Employee Benefits, E-commerce, Managed Care
Education
University of Pennsylvania - The Wharton School 1981 — 1983
MBA, FInance
Williams College 1973 — 1977
BS, Economics, Environmental Studies
CarePlus Health Plan (Humana) September 2013 - Present
Promote B-Coder May 2011 - December 2012
Sandata Technologies October 2002 - April 2012
SPHERIS July 2004 - September 2006
CIGNA HEALTH CARE May 2002 - September 2002
Skills
Medical Transcription, Medical Billing, Medical Coding, Healthcare, Medicine, Claim, Call Center, Leadership, Payments, EMR, Revenue Cycle, Healthcare Information..., CPT, Medical Terminology, ICD-9, Medicare, Medicaid, HIPAA, Practice Management, Accounts Receivable, ICD-10, Health Insurance, Access, Invoicing, Software Documentation, Insurance, Hospitals, Data Entry, Customer Service, Healthcare Management, Medical Records, Call Centers, Healthcare Consulting, Managed Care
Education
Penn Foster College 2009 — 2011
Associate, Medical Billing and Coding
D G Erwin Technical Center 2003 — 2004
Degree, Medical Transcription
Louisiana State University Health Sciences Center June 2014 - Present
Coventry Health Care of Louisiana, Inc. and Coventry Health and Life Insurance Company (TN, AR, MS) January 2010 - March 2014
Coventry Health Care of Louisiana September 2008 - December 2009
CareGuide, Inc. June 2007 - September 2008
J Pegues Consulting 2002 - 2007
LifeMasters Supported Selfcare 2006 - 2006
CIGNA Health Care 2001 - 2003
Quidnunc 2000 - 2001
Launch-Sequence, Inc. 2000 - 2001
Humana Inc. 1996 - 2000
Skills
Sales, Financial Services, Marketing, Consumer Goods, Executive Management, Leadership, Business Development, Marketing Strategy, Healthcare, Insurance, Product Development, Product Management, Management, Sales Operations, Business Strategy, Start-ups, Strategic Planning, Process Improvement, Project Management, Strategy, Employee Benefits, Consulting, Managed Care
Education
Tulane University - A.B. Freeman School of Business 1983 — 1985
M.B.A., Finance, International Business
Tulane University 1973 — 1978
B.A., Biology, History
CIGNA June 2013 - Present
CIGNA Healthcare April 2011 - May 2013
CIGNA Health Care November 2008 - April 2011
Suburban Mortgage, Inc. April 2007 - October 2008
State Mortgage, LLC. 2005 - 2007
U.S. Bank NA 2000 - 2005
PremierBank & Trust 1989 - 1999
Skills
Credit, Loans, Mortgage Lending, Access, Customer Service, Microsoft Excel, Data Analysis, Public Speaking, Outlook, Finance, Health Insurance, Strategic Planning, Auditing, Accounts Receivable, Management, Coaching, Mortgage Banking, Training, Banking, Medicare Part D, Insurance
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
University of Phoenix 2007 — 2009
Associates, Business Administration
The University of Akron 1988 — 1991
Business Administration
State of NH September 1997 - May 2008
The State of New Hampshire January 1997 - January 2008
Cigna Health Care January 1995 - January 1997
Education
Northeastern University
Liberal Arts
Newbury College 1975 — 1976
Associates, Administrative Sciences
Northeastern University 1972 — 1975
Liberal Arts
Newbury College
Associates
University of NH Continuing Education
Certificate of Study, Human Resource Management
Gartner April 2011 - Present
Cablevision February 2007 - April 2011
Tempositions September 2006 - February 2007
OAKLEAF Waste Management August 2005 - June 2006
Insurance Overload Staffing January 2003 - March 2005
STRIVE/Sand Corporation January 2004 - October 2004
Cigna Health Care January 2001 - December 2001
United States Marine Corps June 1987 - July 1993
Education
Eastern Connecticut State University 1985 — 1990
Bachelor of Arts (B.A.), Fine and Studio Arts
Santa Rosa Consulting October 2011 - Present
CareTech Solutions, Inc September 2008 - October 2011
St. Rita's Medical Center June 2002 - September 2008
Children's Hospital Medical Center April 2001 - June 2002
Children's Data Warehouse August 2000 - April 2001
Anthem Blue Cross & Blue Shield January 2000 - August 2000
Anthem 1997 - 2000
Anthem Midwest May 1998 - December 1999
Anthem Corporate Tri-State June 1997 - April 1998
Cigna Health Care July 1995 - March 1997
Skills
Meditech, Project Management, Clinical Informatics, Cerner, Data Analysis, eMAR, OAS Gold, Maestro, BMV, CPOE, Integration, Nursing, Healthcare Information..., EMR, EHR, Healthcare, Revenue Cycle, SQL, Hospitals, Medical Records, Informatics, Healthcare Industry, Microsoft SQL Server, HL7, Epic Systems, Software Documentation, PACS, Healthcare Consulting, Patient Safety, Inpatient, Access, Clinical Research, Databases, Visio, Training, Testing, Healthcare Management, GoLive, Program Management, Critical Care, Documentations, Analysis, Systems Analysis, Leadership, HIPAA, Physicians, Ambulatory, Software Implementation, Business Analysis, Health Information...
Education
University of Findlay 2008 — 2011
Masters of Business Administration; MBA, Organizational Leadership & Human Resources
University of Cincinnati 1998 — 2002
Bachelor of Science, Information Technology
St.Vincent School of Nursing 1985 — 1988
RN, Registered Nurse
Priority Health November 2010 - Present
Porter Hills Home Care July 2009 - February 2010
CIGNA Health Care August 2007 - June 2008
UnitedHealthcare November 2006 - May 2007
Blue Cross Blue Shield of Michigan June 1997 - September 2006
jcpenney 1993 - 1998
Skills
Sales & Marketing..., customer servi, quoting, Drafting Proposals, customer, customer retention, Insurance, Customer Retention, Health Insurance, Medicare, Quote, HIPAA, Healthcare, Leadership, Employee Benefits, Management, Customer Service, Managed Care, Medicaid, Health Savings Accounts, Sales, Call Centers, Medicare Part D, Disability Insurance, Long-term Care, Provider Relations, Claim, Benefits Administration, HMO, Life Insurance, Team Building, Strategic Planning, Underwriting, Process Improvement, Marketing
Education
Davenport University 1993 — 2002
MBA, Strategic Management
Davenport University 1995 — 1997
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Davenport College of
AAS, Administrative Medical Assistant
East Kentwood Highschool 1988 — 1992
Diploma
FSA
BPAS February 2015 - Present
ConMed Corporation November 2010 - February 2015
PrO Unlimited May 2010 - October 2010
CIGNA Health Care January 2006 - November 2009
United Health Group 2003 - 2005
United Health Group 2003 - 2003
United Health Group January 1998 - January 2002
United Health Group January 1989 - January 1998
Skills
Data Analysis, Call Center, Coaching, Customer Satisfaction, Six Sigma, Process Improvement, Purchasing, Program Management, Strategy, Management, Training, Call Centers, Project Management, Team Leadership, Analysis, Strategic Planning, Human Resources, Continuous Improvement, Business Process..., Sourcing, Vendor Management, Cross-functional Team..., Operations Management, Supply Chain Management, Customer Service, Troubleshooting, Change Management, Leadership, Quality Assurance, Procurement, Supply Chain, Forecasting, Strategic Sourcing
Education
Corning Community College 1984 — 1987
Associate in Applied Science, Business Administration
DJO Chattanooga Group (Through Aerotek Staffing) Temp. Position September 2008 - March 2009
Cigna Health Care August 2007 - October 2007
The Anderson Company (Through Global Employment) (Temp.) April 2007 - July 2007
Maytag Customer Service (Through Randstad) August 2003 - June 2005
Education
Cleveland State Community College 2014 — 2016
Medical Office Management/Administration
Inter Metro April 2015 - Present
Musculoskeletal Transplant Foundation December 2012 - January 2015
Atos May 2012 - November 2012
NEW HORIZONS- Pittston September 2011 - October 2012
GWC Warranty March 2011 - March 2011
SIEMENS IT SOLUTIONS October 2009 - August 2010
MetLife April 2010 - April 2010
CIGNA HEALTH CARE March 2010 - March 2010
Skills
Technical Support, Servers, Laptops, Windows Server, Active Directory, Hardware, Network Administration, Windows 7, Troubleshooting, DHCP, Software Installation, DNS, Microsoft Exchange, Antivirus, Networking, Printers, Customer Service, Remote Desktop, Norton Ghost, System Administration, VMware, Security+ Training, Desktop Support, Information Technology, MCSE Training, VMware Training, Citrix XenApp
Education
NEW HORIZONS COMPUTER LEARNING CENTER 2010 — 2011
570 hour Training Program Diploma, MIS Network Administrator
Keystone College 2005 — 2009
Bachelor of Science, Information Technology, 3.5
ServiceLink, A Black Knight Company March 2010 - Present
Netco Title Company May 2008 - August 2008
National Real Estate Information Services October 2005 - April 2008
Crown Services June 2005 - September 2005
King's Jewelry November 2004 - June 2005
Cigna Health Care February 2003 - April 2004
Skills
Loans, Refinance, Process Improvement, Microsoft Office, Microsoft Excel, Customer Service, Budgets, Team Building, Analysis, Microsoft Word, Project Management, Program Management, Sales, Operations Management, Strategic Planning, Account Management, Training, Teaching, Customer Satisfaction, Business Analysis, Risk Management
Education
American University 2001 — 2001
Peacekeeping and Conflict Resolution
Westminster College 1997 — 2001
BA, International Politics and French
Emplified November 2013 - Present
PantherlabWorks August 2012 - April 2014
UPMC Technology Development Center (TDC) March 2012 - August 2012
CIGNA Health Care November 2008 - July 2011
Morgan Stanley Asset Management June 2005 - November 2008
PSH & Associates June 2002 - June 2004
Skills
Visual Basic, SQL Server, Oracle, Systems Analysis, Business Process..., Process Optimization, SDLC, Scuba Diving, Project Management, Business Strategy, IT Strategy, Strategic Planning, Strategic Thinking, Organizational Behavior, Organizational Culture, Organizational..., Product Innovation, Process Improvement, Business Process Design, Healthcare Information..., Healthcare Information..., Information Architecture, Product Management, Commercialization, Consulting, Management Consulting, Business Analysis, Strategy, Visio, Business Intelligence, Data Analysis, Requirements Analysis, Forecasting, MS Project, Data Modeling, SQL, Corporate Finance, Business Development, Program Management, Financial Analysis, Market Analysis, Business Analytics, Strategic Consulting, Integration, Golf, SPSS, Agile Methodologies, Product Development, Team Leadership, Strategic Alliances
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2011 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.97
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2011 — 2013
Master of Science (MS), Management Information Systems, General, 3.97
University of Pittsburgh 2002 — 2005
BA, MIS
Mt. Lebanon 1996 — 2000
UnitedHealth Group April 2015 - Present
CIGNA Health Care June 2013 - March 2015
The Tri-Com Consulting Group 2011 - 2013
Travelers 2008 - 2011
Travelers 2008 - 2009
Computer Sciences Corporation 2006 - 2008
Computer Sciences Corporation 2003 - 2006
Computer Sciences Corporation 2003 - 2006
Computer Sciences Corporation 2002 - 2003
Computer Sciences Corporation 1999 - 2003
Skills
PMO, Vendor Management, Program Management, SDLC, Process Improvement, PMP, Project Management, Management, Software Development, Data Center, Team Building, Business Process, Project Portfolio..., Business Analysis, Requirements Analysis, MS Project, Cross-functional Team..., Strategy, Service Delivery, IT Service Management, Enterprise Software, Leadership, IT Strategy, Infrastructure, Testing, Outsourcing, Analysis, Integration, Microsoft Project
Education
Central Connecticut State University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Rensselaer Polytechnic Institute at Hartford
MBA, Operations
CIGNA Health Care July 2008 - December 2009
Webster Bank November 2005 - July 2008
Webster Bank September 1998 - November 2005
Atlantic Data Services, Inc April 1995 - September 1998
Fiserv October 1993 - May 1994
Mahoney Consulting March 1989 - September 1993
Cosine Inc March 1987 - February 1989
Skills
Business Requirements, Requirements Gathering, SDLC, Business Analysis, Customer Service, Business Case, Microsoft Excel, Testing, Functional Requirements, Management, Access, Data Migration, Photoshop, Management Consulting, Features, Process Improvement, Human Resources, Consulting, Finance, Data Conversion, Workshop Facilitation, Risk Assessment, Microsoft Word, Banking, System Development, Specifications
Education
University of Hartford 1975 — 1979
MBA, Finance & Economics
University of North Carolina at Greensboro 1966 — 1970
BS, Business Administration & Economics
Middlesex Community College 2001 — 2001
Web Design Certification
Thermo Fisher Scientific February 2015 - Present
Constant Contact 2014 - Present
Constant Contact April 2013 - 2014
Constant Contact 2012 - 2013
Staples, Inc. 2010 - 2012
Staples Incorporated 2007 - 2010
Panera Bread 2006 - 2007
Subway World Headquarters 1997 - 2006
CIGNA Health Care 1993 - 1997
Skills
Analytics, Market Research, Management, Analysis, Strategy, Marketing, Access, Data Analysis, Marketing Strategy, Predictive Analytics, Customer Insight, Microsoft Excel, Leadership, Retail, Data Mining, Customer Satisfaction, Forecasting, SAS, Direct Marketing, SQL, Statistics, Predictive Modeling, Coaching, Excel, Word, SPSS, Microsoft Word, PowerPoint, Hiring, Oracle Discoverer, Social Network Analysis..., R, SPSS Modeler, Python, Solver (Monte Carlo), Market Mix Modeling, Digital Analytics, Text Analytics, Datbase marketing, Big Data Analytics, Report Development, Cognos, Brio Reports, Data Visualization, Test Planning, Conjoint Analysis, Customer Segmentation..., Data Profiling, Cluster Analysis, Client Presentation
Education
The Johns Hopkins University 2014 — 2015
Data Science certification (in progress), through Coursera
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2011
MBA, Magna Cum Laude, Top 5%
University of Notre Dame 1989 — 1993
Bachelor's Degree, Mathematics/Business, With Honors
Westborough High School
Westborough High School
Westborough High School
Healthways February 2015 - Present
Harvard Pilgrim Health Care October 2001 - January 2015
CIGNA Health Care March 2000 - October 2001
New England Employee Benefits Group March 1999 - February 2000
Tufts Health Plan October 1995 - February 1999
Pilgrim Health Care August 1988 - October 1995
Skills
Health Insurance, Managed Care, Healthcare, Medicare, Healthcare Industry, HIPAA, Hospitals, Customer Service, Healthcare Management, Healthcare Consulting, Sales, Employee Benefits, Insurance, Employee Wellness..., Wellbeing, Disease Management, Wellness Coaching
Education
Providence College 1981 — 1985
Bachelor of Science (B.S.), Health Services Administration
Franklin High Shool 1977 — 1981
Harriman Real Estate, LLC January 2014 - Present
Real Estate Brokerage Firms/Agencies in CT December 2005 - January 2014
Cigna Health Care February 1994 - August 2005
Skills
Buyer Representation, Seller Representation, Buyer Agency, Short Sale and..., Effective Communication, Negotiation of Contracts, Buyer's Agent, Short Sales, Sellers, Foreclosures, Single Family Homes, Selling, Condos, First Time Home Buyers, Real Estate, Real Property, Relocation, ABR, Buyers, Contract Negotiation
Education
Central Connecticut State University 1991 — 1993
Elementary Education
Briarwood College 1980 — 1982
Associates, Administrative and Executive Assistant
St. Paul Catholic High 1976 — 1980
Diploma, Business
Dun & Bradstreet Credibility Corp. September 2014 - December 2014
United Bank Card April 2009 - July 2010
Continental Automotive Systems June 2008 - June 2009
Siemens IT Solutions June 2005 - July 2008
Cigna Health Care December 2006 - July 2007
Siemens VDO 2005 - 2006
Network Solutions January 2002 - July 2003
Skills
VMware, Troubleshooting, IT Service Management, Microsoft Excel, Windows Server, SAP, System Administration, Management, Networking, Active Directory, Virtualization, Data Center, Computer Hardware, XP, Windows, Servers, ITIL, Software Documentation, Hardware, Operating Systems, TCP/IP, DHCP, Technical Support, Windows XP, Testing, Windows 7, Software Installation, Training, Information Technology, Network Administration, IT Management, Microsoft Exchange, Lotus Notes, Customer Satisfaction, Visio, Network Security, DNS, IT Operations, Business Process..., SharePoint, Microsoft SQL Server, VPN, Integration, Databases, Disaster Recovery, VMware ESX, Linux, Help Desk Support, VoIP, SQL
Education
State University of New York at Stony Brook 2000 — 2005
Bachelor of Science (BS)
Freedom High School 1996 — 2000
HS diploma
Children's Hospital Los Angeles and Children's Hospital Los Angeles Medical Group March 2010 - Present
Children's Hospital Los Angeles (CHLA) 2010 - 2015
CIGNA Health Care January 2009 - March 2010
Great-West Healthcare October 2004 - December 2009
Kaiser Permanente October 2002 - October 2004
CHW So. Calif 1998 - 2000
Skills
Healthcare Management, Managed Care, Hospitals, Healthcare Consulting, Medicare, Healthcare Information..., Healthcare, Physicians, Health Policy, Physician Relations, Healthcare Industry, Revenue Cycle, Nursing, Quality Improvement, Process Improvement, HIPAA, EMR, EHR, Medicaid, Provider Relations, Practice Management, Disease Management, Resourceful..., Informatics, Epic Systems, Patient Safety, Performance Improvement, Health Insurance, Credentialing, Network Development, Medical Coding, Clinical Research, Meditech, Home Care, Medical Billing, Medicine, Inpatient, Pediatrics
Education
Tulane University School of Public Health and Tropical Medicine 1982 — 1985
MHA, Health Care Administration
University of Maryland College Park 1979 — 1982
BS, Microbiology, Psycholgy
Asea -- Amazing Molecules November 2010 - Present
Stuart/Palm City Concierge Services 2013 - Present
Martin Memorial Health Systems September 2012 - Present
Stuart Personal Assistant 2013 - Present
Holiday Inn, Port St. Lucie, FL January 2014 - August 2014
Cummings Library September 2012 - July 2014
CIGNA Health Care April 2006 - May 2010
CIGNA December 2004 - April 2006
CIGNA May 2004 - December 2004
CIGNA May 2003 - May 2004
Skills
Health, Outcomes, Wellness, Disease Management, Medial Management, Management, Patient Outcomes, Healthcare, Team Building, Personal Development, Training, Wellness Coaching, Social Media, Nutrition, Strategy, Program Management, Analytics, Leadership, Marketing, Strategic Planning, Recruiting, Budgets, Small Business, Coaching, Social Networking, Fitness, Time Management, Program Development, Public Speaking, Research, Software Documentation, Leadership Development, Lifestyle, Visio, Customer Service, Holistic Health, Wellbeing, Team Leadership, Healing, Nutritional Counseling, Lifestyle Coaching, Entrepreneurship, Prevention, Nutrition Education, Network Marketing, Personal Training, Pain Management, Fitness Training, Stress Management, Employee Wellness
Education
Central Connecticut State University 1966 — 1975
BS, Nursing
Central CT State College 1966 — 1969
Bachelor of Science (BS), Registered Nursing/Registered Nurse
East Hampton High School 1963 — 1966
Aon Hewitt August 2012 - Present
Good Works 2003 - Present
Mary Campbell Center 2001 - Present
Aon Hewitt November 2010 - October 2012
CIGNA Health Care April 2005 - October 2010
Definity Health October 2000 - April 2004
Hewitt Associates 1997 - 2000
Aetna 1980 - 1997
Skills
Health Insurance, Employee Benefits, Health Savings Accounts, Alignment, Insurance, Account Management, Start-ups, Business Strategy, Strategic Planning, Customer Relations, Benefits, Product Development, Change Management, Team Building, Management Consulting, Consultative Selling, Public Speaking, Managed Care, Sales Management, Outsourcing, Hiring
Education
Providence College
BS Business Administration; Marketing Concentration, Business Administration
Buck Consultants at Xerox February 2015 - Present
American Well June 2011 - January 2015
Walgreens August 2010 - June 2011
Extend Health July 2008 - September 2010
Revolution Health Group July 2006 - July 2008
CIGNA Healthcare June 2002 - July 2006
Cigna Healthcare 2002 - 2006
CIGNA Health Care 2002 - 2006
UnitedHealth Group 1999 - 2002
United Healthcare 1995 - 2002
Skills
Access, Account Management, Business Development, Change Management, Cross-functional Team..., Executive Management, Health Insurance, Healthcare, Leadership, Human Resources, Marketing Strategy, Sales, Sales Management, Strategic Planning, Strategy
Education
Northwestern University 1986 — 1990
BA, English Lit/Creative Writing
Anthem Blue Cross March 2009 - Present
Cigna Health Care September 1998 - March 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
East Stroudsburg University of Pennsylvania 1989 — 1993
Bachelors in Science - Business, Business, Management, Marketing, and Related Support Services
Deutsche Bank August 2015 - Present
Fidelity Investments March 2015 - August 2015
Prudential Financial September 2012 - January 2014
CIGNA February 2010 - August 2012
CIGNA May 2009 - February 2010
CIGNA Health Care July 2008 - 2009
ING January 2007 - April 2008
Aetna April 2006 - December 2006
Carousel Foods of America Inc. NY February 2002 - March 2006
Stevens Institute of Technology 2000 - 2002
Skills
Requirements Analysis, Business Analysis, Business Process, SOA, Business Requirements, Quality Assurance, SharePoint, PMP, SDLC, ITIL, Analysis, Agile Project Management, Vendor Management, PMO, Systems Analysis
Education
Stevens Institute of Technology 2000 — 2002
MS, Management Information Systems
L. E. College 1994 — 1998
BS, Industrial Engineering
BlueCross BlueShield of Tennessee April 2013 - Present
BlueCross BlueShield of Tennessee October 2010 - Present
JI Companies July 2008 - September 2010
T-Mobile November 2007 - February 2008
Cigna Health Care January 2006 - July 2007
UnumProvident January 2002 - December 2005
Skills
Microsoft Office, Healthcare, Customer Service, Team Building, Human Resources, Employee Benefits, Coaching, Insurance, Leadership, Leadership Development, Outlook, Account Management, Process Improvement, Recruiting, Training
Education
Union University 1996 — 2000
BS, Education/Instructional Technology
Argosy University Atlanta
National Committee on Quality Assurance April 2007 - Present
Kaiser Permanente June 2005 - April 2007
Cigna Health Care June 2002 - June 2005
Education
University of California, Los Angeles 1999 — 2001
MPP, Public Policy
University of California, Santa Barbara
BA, Sociology
The Molly Project January 2011 - Present
YMCA of Greater September 2007 - September 2010
CIGNA Health Care October 2001 - June 2002
Nordson Corporation April 2000 - August 2001
Edward Howard & Co September 1998 - April 2000
Cleveland Botanical Garden October 1997 - April 1998
Champion International January 1995 - August 1997
Skills
Media Relations
Education
Miami University 1990 — 1994
Bachelor of Science, Mass Communication
Cleveland State University
Alliant Insurance Services August 2015 - Present
The Leavitt Group May 2009 - June 2014
Assurant Employee Benefits February 2008 - April 2009
CIGNA Group Insurance June 2005 - February 2008
CIGNA Health Care 2001 - 2005
Education
University of California, Berkeley 1999 — 2001
BA, English
Unum December 2014 - Present
Mercer Health & Benefits LLC March 2013 - December 2014
UnitedHealthcare July 2004 - November 2012
Aetna, Inc. January 1997 - January 2004
Aetna, Inc. January 1993 - January 1997
CIGNA Health Care January 1992 - January 1993
Aetna Life & Casualty January 1985 - January 1992
Skills
Health Insurance, Medicare, Health Savings Accounts, Disease Management, Team Building, PPO, Sales, HMO, Health Policy, Network Development, Cross-functional Team..., National Accounts, Contract Negotiation, Sales Presentations, Negotiation, Strategic Partnerships, Project Management, Business Strategy, Benefits Design, Benefits Administration, Competitive Analysis, Customer Service, Business Development
Education
University of Connecticut 2003 — 2007
Bachelor's degree, General Studies
Saint Clare's Health System January 2008 - Present
Horizon Blue Cross Blue Shield of NJ February 2006 - January 2008
CIGNA Health Care September 2002 - February 2005
Education
College of Saint Elizabeth 2009 — 2011
BA, Healthcare Management
NYU Langone Medical Center January 2011 - Present
Amerigroup May 2006 - January 2011
http://healthplus.amerigroup.com/ November 1999 - March 2006
Healthfirst March 1998 - November 1999
http://elderplan.org/ June 1997 - April 1998
Managed Healthcare Systems-NY April 1995 - July 1997
CIGNA HEALTH CARE October 1993 - March 1995
http://www.empireblue.com/ March 1990 - October 1993
New York Hospital, Cornell Medical Center July 1988 - January 1990
US ARMY March 1982 - March 1985
Skills
Managed Care, Medicaid, Case Management, Nursing, Care Management, Hospitals, Healthcare Management, Revenue Cycle, Utilization Management, Health Insurance, Disease Management, Excel, Microsoft Office, Process Improvement, Staff Development, HIPAA, Case Managment, Home Care, Healthcare
Education
Borough of Manhattan Community College 1985 — 1988
AAS, Nursing
Resource Global Professionals July 2014 - Present
PSEG October 2011 - April 2014
Willis 2008 - February 2011
Combined Select Programs 2005 - August 2008
Aon Consulting April 2000 - February 2005
HORIZON BLUE CROSS AND BLUE SHIELD August 1998 - April 2000
Prudential Health Care June 1997 - August 1998
PRUDENTIAL HEALTH CARE April 1993 - June 1997
CIGNA HEALTH CARE January 1985 - January 1993
Skills
Employee Benefits, Insurance, Health Insurance, Risk Management, Strategy, Strategic Planning, Underwriting, Management, Brokers, Human Resources, Vendor Management, Disability Insurance, Business Development, Sales, Benefits Administration, Workers Compensation, 401k, Business Planning, Personnel Management, Deferred Compensation, Claim, Executive Pay, Bank Accounting, Mergers & Acquisitions, Regulatory Compliance
Education
Thomas Edison State College
MS Management, Managment & Human Resources
The American College
Chartered Life Underwriter
University of the West Indies 1975 — 1978
BS, Economics
Aon August 2011 - Present
Aon Hewitt December 2010 - August 2011
TRC Temporary Staffing Agency September 2009 - October 2010
Spherion Temporary Staffing September 2007 - February 2009
Insurance Overload Temporary Staffing March 2006 - October 2007
CIGNA Health Care March 1999 - October 2006
Skills
Insurance, Health & Welfare..., Project Management, Customer Service, Compliance, Human Resources, FMLA, Reimbursement, Coaching, Constructive Feedback, Training, Time Management, Customer Satisfaction, Process Improvement
Education
University of South Carolina-Columbia 1991 — 1996
Bachelor of Science (BS), Biology, General
Paradise Valley Unified School District January 2015 - Present
Scottsdale Unified School District January 2003 - January 2015
AIG Financial Advisors 2002 - 2003
CIGNA Health Care January 2002 - August 2002
Skills
Media Relations, Community Relations, Public Relations, Proofreading, Editing, Writing, Copywriting, Social Media, Marketing Communications, Social Media Marketing, Crisis Communications, Press Releases, Strategic Communications, Event Planning, Journalism, Corporate Communications, PowerPoint, Advertising, Blogging, Facebook, Community Development, Copy Editing
Education
Arizona State University 2000 — 2002
Bachelor, Journalism, Minor in Public Releations
Strategic Benefit Advisors August 2013 - Present
Aon Hewitt September 2010 - July 2013
Principal March 2000 - August 2010
CIGNA Health Care July 1998 - March 2000
Skills
Employee Benefits, Benefits Administration, Health Insurance, Insurance, Employee Engagement, Strategic Planning, Vendor Management
Education
Syracuse University - Maxwell School of Citizenship and Public Affairs 1990 — 1994
BA: History and Anthropology, Magna Cum Laude
Assurant September 2014 - Present
Consumers Energy March 2013 - July 2014
Healthnet.Inc August 2010 - February 2013
Cognizant Technology Solutions June 2009 - June 2010
United Airlines Inc August 2007 - June 2009
Medco Pharmacy- Princeton, NJ May 2006 - July 2007
Cigna Health Care June 2005 - April 2006
airtel January 2003 - December 2004
Skills
IVR, CTI, Avaya, Genesys, ACD, Requirements Analysis, Call Routing, ITIL Certified, PMP, VXML, Cisco Technologies, Aspect, Cisco VoIP, SIP, Cisco Call Manager, Speech Recognition, BMC Remedy, Quality Center, Avaya Aura, Cisco CVP, UCCE, Cisco ICM, Nuance, Text to Speech, Empirix, Hammer Scripting, Aspect ACD, eWFM, Genesys Framework, Java, JavaScript, J2EE Application..., Business Intelligence, SDLC, Java Enterprise Edition, Integration, Management, Vendor Management, Call Centers, Visio, Databases, Software Development, Avaya Technologies
Education
Osmania University 2000 — 2004
Bachelors, Telecommunications
Florida Blue January 2014 - Present
GuideWell December 2011 - December 2013
Florida Blue November 2010 - December 2013
Anthem November 2008 - November 2010
University Hospitals Case Medical Center Cleveland Ohio 2004 - 2007
The Medical Group of Ohio 2002 - 2004
Cigna Health Care 1995 - 2002
The Permanente Medical Group 1992 - 1995
Skills
Disease Management, Managed Care, Healthcare Management, Healthcare, Utilization Management, Medicare, Health Insurance, Health Policy, Provider Relations, Hospitals, Medicine, Network Development, PPO, Credentialing, Healthcare Consulting, Clinical Research, Case Managment, EHR, HMO, Healthcare Industry, HIPAA, Physicians, Practice Management, Quality Improvement, Pharmacy Benefit..., Physician Relations, Case Management
Education
Case Western Reserve University School of Medicine 1977 — 1981
MD
Central Michigan University 1973 — 1977
BS, Psychology Major, Chemistry
California Hospital Medical Center Dignity Health April 2014 - Present
Cigna Health Care June 2009 - May 2013
Skills
Windows 3.1, Windows..., Windows NT, 2000, 2003..., Building and..., CAT 5 wiring ..., Cisco, HP, 3com ect...., PC hardware to board..., Network connectivity..., Tape Backup systems..., Data Recovery, Print Server..., Printer Hardware..., Base Software Support..., Clarify, Remedy,..., Asset Management, Secured network..., Remote Assistance and..., Remote Software..., PC Image Creation and..., Troubleshooting, Windows 7, Active Directory, Computer Hardware
Education
Pasadena City College 1977 — 1978
N/A, Business Administration and Management, General
Cigna August 2012 - Present
CIGNA Health Care April 2010 - September 2012
CIGNA Healthcare April 2010 - August 2012
Aetna 2008 - 2009
Aetna, Inc January 1992 - January 2008
Aetna, Inc January 1992 - January 2008
Aetna 2004 - 2008
Aetna 1992 - 2008
National Networks and Contracting Services January 2001 - January 2007
National Networks and Contracting Services January 2001 - January 2007
Skills
Business Analysis, Cross-functional Team..., Process Improvement, Product Management, Program Management, Project Management, Strategy, Leadership, Business Intelligence, Management, Analysis, Product Marketing, Strategic Planning, Product Development, Competitive Analysis, Agile Methodologies, Healthcare
Education
Saint Anselm College 1985 — 1989
BA, Politics
Boston University
Project Management
Boston University
B.A, Politics
Cigna Health Care February 2001 - Present
CIGNA Healthcare February 2001 - July 2015
Skills
Healthcare, Process Improvement, Health Insurance, Managed Care, Team Building, Leadership, Insurance, Vendor Management, Management, HIPAA, Coaching, Microsoft Office, Microsoft Excel, Training, Project Management, Strategic Planning, Customer Service
Education
Keller Graduate School of Management, DeVry University 2001 — 2004
MBA, Business Administration
Keller Graduate School of Management of DeVry University 2002 — 2004
Master's degree, Management Information Systems, General
Biola University 1997 — 1999
Bachelor's degree, Organizational Leadership
Coventry Health Care June 2003 - Present
CIGNA Health Care May 1996 - June 2003
Skills
Managed Care, Network Development, Provider Relations, HIPAA, Medicare, HMO, Medicaid, PPO, Health Insurance, Credentialing, Healthcare Industry, Health Policy, Claim, Healthcare Consulting, Insurance, Healthcare Management, Healthcare Information...
Education
Baker University 1995 — 1996
BS, Management
HIMSS September 2013 - Present
Rush University Medical Center July 2005 - November 2012
USI, Midwest September 2003 - July 2005
Everest College March 2003 - September 2003
Cigna Health Care August 1998 - December 2002
Skills
Microsoft Office, Data Analysis, Training, Analysis, Policy, Nonprofits, Troubleshooting, Software Documentation, Management, Vendor Management, Healthcare, Program Management, Business Intelligence, Hospitals, Strategic Planning, Provider Relations, Security, Managed Care, Leadership, Project Management, Healthcare Information..., Process Improvement, Customer Service, EHR, HIPAA, Epic Systems, Healthcare Management, Databases, Informatics, Health Information..., EMR, Medicare, Revenue Cycle Management, Medicaid, Health Information..., Revenue Cycle, Healthcare Industry
Education
University of Illinois at Chicago 2009 — 2011
MS, Health Informatics
DePaul University 1998 — 2004
BA, Healthcare Management
NATIONAL EDUCATION CENTER, 1986 — 1987
Medical Assistant Certificate, Medical/Clinical Assistant
Cigna Health Care January 2000 - Present
CIGNA Healthcare September 1997 - Present
CIGNA Healthcare January 1997 - January 2000
Galen Medical Group February 1993 - August 1997
Galen Medical Group January 1993 - January 1997
Skills
Provider Relations, Network Development, Managed Care, Hospitals, Healthcare, Contract Management, PPO, Medicaid, Credentialing, Provider Network..., Insurance, Medicare, Health Policy, Physicians, HMO, HIPAA, Health Insurance, Healthcare Consulting, Healthcare Management, Claim, Revenue Cycle, ICD-9, Healthcare Industry, Medical Billing, CPT, Utilization Management, Healthcare Information...
Education
Alabama State University 1978 — 1980
Assoc, Computer Technology
Demopolis High School 1975 — 1979
Harmony Farm February 2007 - Present
Cigna Health Care February 2001 - October 2006
Methodist Medical Group April 1998 - February 2001
Skills
Therapeutic Massage, Bodywork, Wellness, Public Speaking, Reiki, Holistic Health, Strategic Planning, Healing, Customer Service, Team Building, Leadership, Teaching, Stress Management, Meditation, Leadership Development, Energy Healing, Personal Development, Entrepreneurship, Event Planning, Marketing, Fitness
Education
University of Cincinnati 1977 — 1981
BS, Nursing
University of Cincinnati College of Nursing 1977 — 1981
BSN, Nursing
State Of Georgia ; Medicaid January 2015 - Present
Contracting employee with State Of Georgia February 2014 - Present
Cigna Health Care November 2006 - December 2013
CIGNA Healthcare May 2006 - November 2006
Qwest Communications June 2003 - May 2006
Skills
Systems Analysis, DB2, Business Analysis, Agile, PL/SQL, Salesforce.com, RUP, UML Tools, SQL Server 2000-2008, DB2/SQL, .NET, VB.NET, Integration, Microsoft SQL Server, Agile Methodologies
Education
Kakatiya University 1999 — 2002
MCA, Computer Science
Kakatiya University 1999 — 2002
Master of Computer Applications (MCA), Computer Science
The TriZetto Group August 2005 - Present
TriZetto Corporation August 2005 - Present
CIGNA Health Care August 2000 - August 2005
Women's Healthcare Associates, LLC August 1995 - August 2000
Skills
Management, Microsoft Excel, Business Analysis, Leadership, SQL, Team Leadership, HTML
Education
Arizona State University
Bachelor's Degree, Business Administration and Management, General
AETNA HEALTH CARE 2004 - 2010
CIGNA HEALTH CARE January 1997 - January 2004
Charles Warner Co January 1995 - January 1997
PENN MUTUAL LIFE INSURANCE CO January 1993 - January 1995
Education
Trinity College-Hartford
H. Lee Moffitt Cancer Center March 2005 - Present
Genitourinary Program @ H.Lee Moffitt Cancer Center April 2003 - March 2005
H. Lee Moffitt Cancer Center January 2001 - April 2003
Cigna Health Care January 2000 - January 2001
Blue Cross and Blue Shield of January 1996 - January 2000
Lee Summit Hospital January 1993 - January 1996
Health Midwest Hospitals January 1984 - January 1993
Education
The University of Akron
Bachelor of Science, Nursing
State of Arizona Department of Health Services September 2013 - Present
State of Arizona December 2012 - September 2013
The IHC Group May 2003 - December 2012
Cigna Health Care September 2001 - April 2003
Graybar Electric January 2000 - August 2001
Skills
Administration, Billing, Employee Benefits, Claims, Dental, Healthcare, Customer Service, Microsoft Office, Excel, Word, Health Insurance, Accounting, Customer Relations, Outlook, Policy, Banking, Team Building, Writing, Teamwork, Insurance, SharePoint, Research, Problem Solving, Compliance, Customer Experience, Invoicing, Claim
Education
Cortez High School 1991 — 1995
Advanced Diploma
Glendale Community College
Nursing/Business Communications
Advocate Health Care April 2014 - Present
DIRECT BUY January 2011 - Present
CIGNA HEALTH CARE November 2010 - December 2010
INTERCOLLEGIATE ATHLETICS August 2008 - July 2009
CHAMPAIGN COUNTY HEALTH CARE August 2006 - May 2007
MEDICINE SHOPPE PHARMACY April 2005 - July 2005
Education
National Louis University 2013 — 2015
Master’s Degree, Health Services Administration
University of Illinois at Urbana-Champaign 2005 — 2010
BS, Communication/Health
University of Illinois at Urbana-Champaign
B.S, Communications; Health Communications
Prime Therapeutics June 2012 - Present
Cigna Health Care June 2003 - March 2012
CIGNA Behavioral Health January 1999 - January 2002
Skills
Software Documentation, Business Analysis, Requirements Analysis, Quality Assurance, Behavioral Health, Agile Methodologies, Cross-functional Team..., User Acceptance Testing, Scrum, SharePoint, Analysis, Access, Testing, Training, SDLC, Test Planning, Leadership, Requirements Gathering, Visio
Education
Concordia University-St. Paul 1990 — 1994
Bachelor of Arts, Psychology
Hardin-Simmons University
Master of Arts, Family Psychology
Cigna Health Care July 2006 - Present
Skills
Insurance, Underwriting, SDLC, Claim, User Acceptance Testing, Quality Center, Process Improvement, Employee Benefits, Claims Management, Quality Assurance, Disability Insurance, Medicare, Visio, Business Requirements, Requirements Analysis
Education
University of Michigan 1977 — 1979
Bachelor of Arts (B.A.), Environmental Design
Florida International University 1974 — 1976
Associate of Arts (A.A.), Interior Design
Cigna Health Care April 1994 - Present
Education
The Ohio State University 1978 — 1981
BS, Transportation & Logsitics
University of the Cumberlands 1977 — 1978
CIGNA Health Care Office ManagerCIGNA Health CareApril 2000 - September 2013
Prudential Healthcare June 1994 - April 2000
ShopRite September 1991 - December 1994
Education
Academy of St. Aloyius 1987 — 1991
High School, College Prep, 12
New Jersey City University
Psychology, 3rd year
Ramapo College of New Jersey 2013 - Present
Home Care Provider 2010 - 2012
CIGNA Health Care 2008 - 2010
CIGNA Health Care 2005 - 2007
CIGNA Health Care 2001 - 2004
Nabisco Biscuit Company 1997 - 2001
Skills
Insurance, Health Insurance
Education
Fairleigh Dickinson University-Florham Campus
Post Grad Certificate (Human Resource Management), Human Resource Management
Fairleigh Dickinson University-Metropolitan Campus
Master of Business Administration (MBA), Business Administration and Management, General
Montclair State University
Bachelor of Arts (BA), English
Bailey Banks & Biddle 2010 - 2012
Bloomingdales June 2010 - October 2010
Finlay Fine Jewelry Corporation January 2009 - January 2010
CIGNA Healthcare June 1995 - October 1999
CIGNA Health Care January 1996 - January 1999
Travelers Metra Health January 1992 - January 1995
Health Chicago/ Humana January 1988 - January 1992
Mile Square Health Center January 1975 - January 1988
Rush Presbyterian-St. Luke’s Hospital January 1973 - January 1975
Education
BSN- Northern Illinois University
Nursing
Northern Illinois University
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
NEC Corporation of America March 2013 - Present
Charming Shoppes, Inc. January 2012 - December 2012
CIGNA Health Care June 2011 - December 2011
Verizon Communications January 2011 - April 2011
All State Insurance January 2010 - September 2010
Indian Space Research Organisation February 2005 - February 2008
Skills
Test Automation, Manual Testing, SDLC, SQL, Unix, Software Quality..., Agile Methodologies, User Acceptance Testing, Requirements Analysis, Visio, Quality Center, Quality Control, System Testing, QTP, Testing, Web Testing, C Language, Selenium, TFS, Microsoft Test Manager..., Retail, Aerospace, WMS, Fortran
Education
Andhra University 1994 — 2000
Bachelor’s Degree, Electronics and Communications Engineering
Custom Products, Inc. March 2001 - Present
Cigna Health Care October 1988 - January 2000
PCA International February 1976 - May 1985
Skills
Training, Strategic Planning, Employee Relations, Human Resources, Temporary Placement, Recruiting, Workforce Planning, Talent Management, Program Management, Policy, Leadership, Microsoft Office, Team Building, Leadership Development, Coaching, Management
Education
San Antonio College
Cigna November 2013 - Present
Cigna Health Care September 2011 - November 2013
UPMC November 1999 - September 2011
Skills
Nursing, Healthcare, Customer Service, Wellness, Microsoft Excel, Leadership, Health Education
Education
University of Pittsburgh - School of Nursing 2004 — 2008
Master's degree, Clinical Nurse Specialist
Cigna-HealthSpring February 2015 - Present
Cigna Health Care August 2011 - February 2015
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Strategic Planning, Sales, Project Management, Leadership, Microsoft Word, Marketing
Education
Governors State University
Bachelor of Arts (B.A.), Business Administration and Management, General
Retinal Consultants Of Az 1982 - Present
Prescott Eye care and Surgery Center 1996 - 2006
Cigna Health care 1990 - 1996
Skills
Retinoscopy/...
Education
Arizona State University 1976 — 1978
Associates degree, Pre-Nursing Studies