Dollar Thrifty Automotive Group
Industry: Car rental company
DescriptionDollar Thrifty Automotive Group is the former holding company of Thrifty Car Rental and Dollar Rent A Car. Headquarters: Tulsa, Oklahoma, United States Owner: The Hertz Corporation Founded: 2002 Type of business: Subsidiary Number of locations: 9,700 corporate and franchise between Hertz, Dollar, and Thrifty (as of 2017) Subsidiaries: Rental Car Finance Corp, Thrifty Inc, Dollar Rent A Car Inc, DTG Operations Inc, Thrifty Rent-A-Car System, Inc
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Dollar Thrifty Automotive Group Employees
Dollar Thrifty Automotive Group 2000 - Present
Education
Houston Community College 2012 — 2012
Certified truck driver
Corporate Sports Unlimited October 2014 - Present
Georgia State University September 2014 - Present
Duluth High School May 2014 - Present
Cardio Express January 2014 - May 2014
Glastonbury High School August 2013 - May 2014
Glastonbury YMCA August 2012 - March 2013
East Hartford YMCA September 2012 - February 2013
South Windsor Parks and Recreation August 2012 - February 2013
Dollar Thrifty Automotive Group June 2011 - August 2012
Bear-Glasgow YMCA November 2010 - May 2011
Skills
Sports Marketing, Customer Service, Event Management, Event Planning, Microsoft Office, PowerPoint, Microsoft Excel, Football, Social Media, Fundraising, Microsoft Word, Public Speaking, Sports, Leadership, Athletics, Training, Team Building, Social Networking
Education
Delaware State University 2005 — 2009
Bachelor's of Science/Sport's Science, Sport Management
Bishop McNamara High School 2001 — 2005
Diploma, General Studies
My Alarm Center September 2015 - Present
Protection One September 2014 - September 2015
North American Video January 2014 - September 2014
Diebold September 2011 - January 2014
ADT 2007 - 2011
3VR Video Intelligence Platform 2006 - 2007
ADT 1998 - 2006
Huntington Power 1997 - 1998
Dollar Thrifty Automotive Group 1996 - 1997
Long Island Asphalt and Sealcoating 1989 - 1996
Skills
Alarm Systems, Security, Account Management, Sales Management, Direct Sales, Loss Prevention, Physical Security, Surveillance, IP Cameras, Fire Alarm, Security Management, Sales, New Business Development, Cold Calling, Video over IP, Customer Service, Sales Process, Team Building
Education
Dowling College 1980 — 1982
Bachelor of Business Administration (BBA), Business Administration and Management
Dowling College
Bachelor of Business Administration (BBA), Business Administration and Management
Quaintance-Weaver Restaurants & Hotels - Proximity Hotel August 2014 - Present
Quaintance-Weaver Restaurants & Hotels - O.Henry Hotel September 2013 - August 2014
GACVB January 2013 - May 2013
Dollar Thrifty Automotive Group September 2012 - April 2013
Elon University September 2010 - April 2012
Elon University September 2010 - May 2011
Skills
Customer Service, Facebook, Time Management, Event Management, Leadership, Fundraising, Teamwork, Social Networking, Sales, Team Leadership
Education
Elon University 2008 — 2013
Bachelor of Arts, Public Administration Major, Political Science and Business Administration Minors
Georgia Regional Hospital September 2014 - Present
Viewpoint Health March 2014 - September 2014
DeKalb Community Service Board May 2012 - March 2014
Air Serv Corporation September 2011 - May 2012
Payless Car Rental System, Inc. January 2010 - December 2010
Dollar Thrifty Automotive Group October 2007 - October 2009
Dollar Thrifty Automotive Group September 2005 - September 2007
AOL October 1996 - October 1999
Skills
Employee Relations, Human Resources, Recruiting, Training, Customer Service, HRIS, Policy, Data Entry, Payroll, Teamwork, Microsoft Office, Onboarding, Employee Benefits, Management, Coaching, New Hire Orientations, Benefits Administration, Outlook, Supervisory Skills, Personnel Management, Leadership, Hiring, Temporary Placement, Employee Training, Software Documentation, Job Descriptions, Process Scheduler, PeopleSoft, Quantum, CMHC, Personnel Skills, Performance Management, Succession Planning, FMLA, Organizational..., HR Policies, Workforce Planning, Kronos, Valiant Labor Management, Process Improvement
Education
Kennesaw State University 2014 — 2014
Professional Human Resources Preparatory Class, College of Continuing and Professional Education
Florida Agricultural and Mechanical University 2005 — 2006
Masters of Applied Social Science, Public Administration, Magna cum laude, M.A.S.S., 2006
Florida Agricultural and Mechanical University 1999 — 2004
B.S. Public Management w/ minor in Business Administration, Business Management
Lynne Marie Studios, Inc. January 2003 - Present
Dollar Thrifty Automotive Group September 1999 - July 2002
St. John's Hospital August 1996 - September 1999
Deloitte and Touché August 1994 - August 1996
United States Air Force May 1990 - November 1993
United States Air Force February 1981 - May 1990
Skills
Inertial Navigation..., Website Development, Computer service and..., IT consulting, Adobe Photoshop, SQL server code..., Novell Network..., Windows 2.0 and up..., Network Engineering, Network Administration, Network Design, Electronics Technology, Internet Troubleshooting, Network Security..., Microsoft Exchange, Windows peer to peer..., Novell Certified
Education
Community College of the Air Force 1990 — 1993
Associate of Arts and Sciences (A.A.S.), Instructor Technology
Rider University 1987 — 1993
Bachelor's degree, Computer and Information Sciences and Support Services, 3.8
Community College of the Air Force 1988 — 1990
Associate of Arts and Sciences (A.A.S.), Avionics Technology Inertial Navigation, 3.9
City of Tulsa August 2008 - Present
TV Guide August 2005 - August 2008
Dollar-Thrifty Automotive Group April 2005 - August 2005
TV Guide April 2001 - April 2005
TV Guide August 1999 - April 2001
Graham Computers and Consulting September 1996 - August 1999
United States Air Force December 1991 - September 1996
Skills
Cisco ASA Firewalls, Palo Alto Next-Gen..., Aruba Wireless, Brocade Routers and..., Cisco Routers and..., Websense Content..., Routers, ASA, Firewalls, Terminal Services, Network Administration, Microsoft SQL Server, VMware, Security, Cisco IOS, IT Operations, Network Architecture, DNS, IT Management, Citrix, Microsoft Exchange, ITIL, Windows Server, Troubleshooting, Cisco Technologies, Linux, Software Documentation, System Deployment, Juniper, Switches, Virtualization, Windows 7, Information Assurance, Servers, Cisco Routers, VPN, Networking, Integration, Active Directory, Visio, SharePoint, Websense, Windows, XP, System Administration, Network Security, Data Center, Disaster Recovery
Education
University of Phoenix-Tulsa Campus 2001 — 2003
Bachelor of Science (B.S.), Information Technology, 3.98
Tulsa Community College 1996 — 2001
Associate of Science (A.S.), Computer Programming, 3.5
Community College of the Air Force 1991 — 1995
Associate of Science (A.S.), Management Information Systems, General, 4.0
Self-employed August 2005 - Present
Apollo Education Group July 2014 - April 2015
HireCause August 2013 - January 2015
Moveo Integrated Branding, Inc October 2009 - January 2014
Solid Interactive July 2010 - March 2013
American Red Cross August 2005 - May 2008
Dollar Thrifty Automotive Group May 1999 - August 2005
Quaintance/Weaver Restaurants and Hotels, Inc October 1998 - December 1998
Emerald Pointe Water Park April 1996 - October 1998
Marriot May 1995 - November 1995
Skills
WordPress, PHP, SEO, Web Development, Social Networking, MySQL, Information Architecture, HTML 5, CSS, jQuery, Email Marketing, CMS, JavaScript, Graphic Design, Usability, User Experience, XHTML, Content Management, Website Development, Web Design, Git
Education
Fairfield University
Psychology
Coyote Valley Rv Park January 2008 - April 2012
Harley-Davidson Motor Company 2007 - 2008
Dollar Thrifty Automotive Group September 1999 - January 2007
Nabaholtz Contruction December 1997 - May 1998
MC Donald Douglas/Boeing April 1988 - January 1991
Skills
SalesPro, Customer Service, Customer Satisfaction, Time Management, Team Leadership, Handle Multiple..., Interact with All..., Dependable Team Player, Public Relations, Work Without Supervision, Computer-literate..., Grasp New Concepts..., Message Taking, Appointment Making, Closing Contracts, Deal Closure, Exceeding Quotas, Office Equipment..., Teach Others, Client Follow-up, Establish & Maintain..., Multi-task & Handle..., Multi-line Phone, Sales Workshops, Sales Leadership..., Professional Phone..., 10 Key Touch, Organized Multi-tasker, Cash Handling Experience, Customer-focused Sales, Change Orders, Pay Close Attention to..., Aircraft, Hand Tools, Drilling, Rivet, Certified Pesticide..., Structural Mechanics, Scissor Lift, Material Handling, Two-way Radio, Pricing, Retail, Selling, Sales, Leadership, Motorcycle, Management, Train New Employees, Teamwork
Education
Fullerton College 1993 — 1994
Importing/exporting
McDonnell Douglas (JTPA) 1988 — 1989
Certified, K2j Mechanical, Blue Print Reading for buyers, Schematics
Cecil B Demille
Cecil B Demille
Dollar Thrifty Automotive Group April 2014 - Present
Dollar Thrifty Automotive Group June 2010 - April 2014
Hallmark Cards November 2007 - October 2009
Skills
Customer Service, Data Entry, Sales, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Spreadsheets, Office Administration, Telephone Skills, Teamwork, Inventory Management, Microsoft Publisher, 10 Key, Fax, Kronos, Research, Office Management, Citrix, Citrix Metaframe, Car Rental, Problem Solving, Social Media, Customer Satisfaction, Calendars, Administration, Administrative..., Filing
Education
DeVry University-Colorado
Roadie Inc March 2015 - Present
ProClaim Consultants August 2009 - Present
Instacart 2014 - 2014
Simon Property Group 2005 - 2009
Dollar Thrifty Automotive Group April 2005 - January 2006
Skills
Accounting, Advertising, Business Planning, Business Strategy, Business Management, Contract Negotiation, Customer Service, Data Analysis, Event Management, Event Planning, Forecasting, Financial Analysis, Financial Planning, Financial Reporting, Film, Hiring, Insurance, Internet, Mergers, Microsoft Office, Mentoring, Outlook, Organizing, Organizational..., Operations Management, Outsourcing, Online Marketing, PowerPoint, Photoshop, Public Relations, Quality Assurance, Qualitative Research, Real Estate, Risk Management, Retail, SEO, Social Media, Tax, Underwriting, Wordpress, Travel, Business Transformation, Trade Shows, Transportation, Sports, Sponsorship, Sports Marketing, Cloud Computing, Salesforce.com, Zendesk
Education
Florida State University 2004 — 2008
Finance, Economics
Florida State University - College of Business 2004 — 2008
Finance, Minor in Economics and Real Estate
C.H. Robinson February 2013 - August 2014
Dollar Thrifty Automotive Group June 2012 - December 2012
Peoria Chiefs Community Baseball LLC March 2011 - September 2011
Skills
Logistics, Sales, Customer Service, Project Planning, Project Management, Leadership, Time Management, At Multitasking, Charity Events, Charity Marketing
Education
Illinois State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Loras College 2008 — 2009
Mens Wearhouse November 2012 - Present
Kaplan University December 2009 - November 2012
Dollar Thrifty Automotive Group April 2002 - December 2009
Dollar Thrifty Automotive Group March 2002 - December 2009
Titan Transport September 2000 - April 2002
Alamo Rent a Car March 1997 - October 2000
Skills
Team Building, Coaching, Customer Service, Public Speaking, Training, Instructional Design, Performance Management, Sales, Leadership Development, Staff Development, Employee Training, Leadership, Management, Interviews, Recruiting, Customer Satisfaction, Employee Relations, Team Leadership, Social Networking, Human Resources, Time Management, Hiring, Customer Retention, Organizational..., Event Planning, Call Centers, Adult Education, Supervisory Skills, Cold Calling, Data Entry, E-Learning, Resume Writing, Enrollment Management, Admissions, Higher Education, Career Counseling, Nonprofits, Student Affairs
Education
Kaplan University 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General, Suma Cum Laude
Eastern Florida State College 1993 — 1996
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Kaplan University
Masters, Business Administration
HSBC April 2013 - Present
HSBC December 2011 - April 2013
Safeguard Properties April 2008 - December 2011
Dollar Thrifty Automotive Group June 2007 - December 2007
SunTrust Bank July 2006 - March 2007
Skills
Risk Management, Business Analysis, Vendor Management, Credit, Project Management, Process Improvement, Banking, Mortgage Lending, Loans, Investments, Financial Analysis, Requirements Gathering, Call Centers, Analysis, Financial Services, Visio, Access, Relationship Management, Business Process..., Financial Risk, Credit Risk, Business Requirements, SharePoint, Change Management, Business Planning, User Acceptance Testing, Governance, Strategy, Business Process, Quality Assurance, Testing, Project Planning
Education
Florida Institute of Technology 2013 — 2016
Bachelor's Degree, Computer Information Systems
Machol & Johannes, LLC March 2014 - Present
Colorado Legal Services October 2013 - February 2014
Colorado Fair Share September 2013 - January 2014
Dollar Thrifty Automotive Group February 2008 - August 2013
Arapahoe County District Court August 2012 - December 2012
Education
University of Colorado Denver 2013 — 2014
Bachelor's degree, Political Science major; Economics minor, Senior
Community College of Denver 2012 — 2013
Associates and Certificate, Paralegal
Hertz February 2015 - Present
Hertz June 2014 - February 2015
Dollar Thrifty Automotive Group May 2011 - June 2014
Enterprise Rent-A-Car April 2005 - June 2011
Skills
Great communications..., Great Motivator, Great Personality, Operations Management, Sales Management, Employee Training, Customer Service, Training, Sales, Management, Car Rental, Customer Satisfaction, Business Development
Education
Nova Southeastern University 2012 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
Florida Atlantic University 2002 — 2004
Bachelor of Arts, Business Administration; Management
Miami Dade Community College 1998 — 2001
Associate of Arts Degree, Computer Information System
ExxonMobil March 2015 - Present
ExxonMobil October 2014 - March 2015
ExxonMobil July 2014 - September 2014
Sabre Holdings May 2013 - August 2013
Baker Hughes March 2012 - July 2012
Baker Hughes October 2009 - May 2012
Baker Hughes January 2008 - October 2009
Baker Hughes October 2006 - December 2007
Baker Hughes July 2006 - October 2006
Dollar Thrifty Automotive Group February 2006 - June 2006
Skills
SAP, Financial Analysis, Financial Reporting, Accounting, Essbase, Petroleum, SAP R/3, Energy, Hyperion Enterprise, Microsoft Office, Oilfield Services, Finance, Corporate Finance, Oilfield
Education
The University of Texas at Austin - The Red McCombs School of Business 2012 — 2014
Master of Business Administration (MBA), Energy Finance
University of Melbourne - Melbourne Business School 2014 — 2014
Exchange Studies
University of Tulsa 2002 — 2006
BSBA, Finance
Hanken Svenska handelshögskolan 2005 — 2005
Exchange Studies
Enid High School
Dollar Thrifty Automotive Group May 2015 - Present
Hertz August 2014 - Present
McDonald's Canada July 2014 - August 2014
McDonald's Canada July 2013 - June 2014
Liberty Tax Service February 2014 - May 2014
Mosaic Sales Solutions July 2013 - September 2013
National Service Scheme, BITS-Pilani August 2009 - December 2012
Ludhiana Beverages Pvt Ltd June 2011 - August 2011
Skills
Communication, Team Leadership, Teamwork, Flexibility, Learning Quickly, Discipline, Interpersonal Skill, Analytic Thinking, Time Management
Education
Humber College 2013 — 2014
Post-Graduation, Global Business Management
Punjab Technical University 2009 — 2012
Bachelor of Business Administration (B.B.A.), A+
Hertz March 2008 - December 2011
Hertz 2008 - 2011
Dollar Thrifty Automotive Group 2004 - 2008
Skills
Car Rental, Customer Satisfaction, Tourism, Revenue Analysis, Customer Retention, Sales Management, Account Management, Pricing, Team Building, Customer Service, Sales, Fleet Management, Forecasting, Operations Management, Coaching, Training, Team Management, Hiring, Employee Training, Customer Experience, Leadership, Sales Operations
Education
Florida Atlantic University 1980 — 1984
Bachelor of Science (B.S.), Experimental Psychology, 3.7
Florida Atlantic University 1977 — 1979
Psychology
Girl Scouts of the USA June 2015 - Present
Hertz February 2014 - June 2015
Dollar Thrifty Automotive Group April 2008 - February 2014
Dollar Thrifty Automotive Group August 2002 - March 2008
Thrifty Car Rental August 2001 - August 2002
Sunglass Hut 1996 - 2000
Skills
Coaching - Track & Field, Tourism, Coaching, Sales Management, Revenue Analysis, Resorts, Contract Negotiation, Customer Satisfaction, Marketing, Trade Shows, Marketing Strategy, Sales, Hotels, Market Planning, Account Management, Strategic Planning, Hiring, Car Rental, Travel Management, Yield Management, Leisure Travel, Pricing, Hospitality, Leisure, Business Travel, Online Marketing, Vacation, Online Advertising, Income Statement, Online Travel, B2B, P&L, New Business Development, E-commerce, Hospitality Management, Profit, Customer Retention, Event Management, Hospitality Industry, Team Building, Forecasting, Leadership, Competitive Analysis, Strategy, Sales Presentations, Negotiation, Sales Process
Education
Creighton University 1995 — 1998
English
Kamehameha High School 1989 — 1995
Dollar Thrifty Automotive Group 2008 - Present
Subway November 2004 - April 2007
Skills
Communication, Multi Tasking, Works well in a team, Motivated self-starter, Goal Oriented, Operations Management, Customer Service, PowerPoint, Microsoft Office, Team Leadership, Cross-functional Team..., Recruiting, Employee Relations, Customer Satisfaction, Management, Problem Solving, Time Management, Data Entry
Education
Xenia High school 2003 — 2007
Florida Community College at Jacksonville
Cooking and Related Culinary Arts, General
Community Care College April 2010 - Present
The Orthopaedic Center 2009 - 2010
Dollar Thrifty Automotive Group 2003 - 2008
Dr. Zoellner and Associates 1994 - 1998
Skills
Higher Education, Admissions, Post Secondary..., Medical Assisting, Medical Terminology, Classroom Management, Phlebotomy, Cpr Certified, CPI Certified, CMA, BLS Instructor, Adult Education, Staff Development, Campus, Retaining Customers, Student Affairs, Career Development, BLS, Vital Signs, Teaching, Student Engagement, Student Financial Aid, Enrollment Management, Student Recruiting, Accreditation, Curriculum Design, Blood Pressure, Career Counseling, Resume Writing, Public Speaking, Higher Education..., EKG, Academic Advising, College Teaching
Education
Community Care College
MA, Medical/Clinical Assistant
Tulsa Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
University of Oklahoma
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Conner & Winters May 2013 - Present
Associated Resources Inc February 2012 - April 2013
GCC November 2009 - December 2011
Piepeline Industry Benefit Fund October 2007 - October 2009
Dollar Thrifty Automotive Group July 2006 - October 2007
RK Sport November 2004 - March 2006
Sprint Nextel August 1997 - January 2004
Skills
SAP, JD Edwards, ISSI, Accounts Payable, Microsoft Excel, Vendor Management, Cash Flow, Accounts Receivable, Accounting, PeopleSoft, Payroll, Invoicing, QuickBooks, Microsoft Office, Microsoft Word, Budgets, Inventory Management, Outlook, Accruals, Customer Service, Sarbanes-Oxley Act, Account Reconciliation, General Ledger, Microsoft Dynamics SL, Auditing, Bank Reconciliation, Management, Spreadsheets, Financial Reporting, Cost Accounting, Journal Entries
Education
DeVry University 1994 — 1998
Degree in Progress, Computer Information Systems
Temescal Canyon 1991 — 1994
Pentair June 2014 - Present
Pentair December 2012 - August 2014
Optek-Danulat, Inc April 2010 - December 2012
Milwaukee School of Engineering November 2009 - March 2010
Dollar Thrifty Automotive Group September 2005 - August 2008
Skills
Statistics, International Business, Website Development, Microsoft Office, Intercultural..., Technical Writing, Financial Reporting, Market Research, Competitive Analysis, Video Production, Strategy, Product Development, Project Management, Marketing Communications, Marketing, Leadership
Education
Milwaukee School of Engineering 2005 — 2010
Bachelor of Science, International Business
Fachhochschule Lübeck 2008 — 2009
Wirtschaftingeneurwesen, Business Engineering, Logistics, Materials Handling, SAP
www.amway.com/ritchiebaldonado August 2013 - Present
Dollar Thrifty Automotive Group July 2012 - Present
Enterprise Rent-A-Car November 2011 - June 2012
New Tampa Hospitality June 2010 - November 2011
Skills
50 wpm, Accounting, Front Office, Sales, Customer Service, Customer Satisfaction, Hospitality, Hotels, Hospitality Management, Microsoft Office
Education
Heald College 2000 — 2002
AA Degree, Computer Science
Sunroad Automotive April 2014 - Present
Best Buy October 2013 - Present
Dollar Thrifty Automotive Group August 2012 - November 2012
EXPRESS May 2012 - November 2012
CarMax March 1999 - July 2011
MCIWORLDCOM October 2000 - May 2002
Teleglobe August 1998 - May 2000
Skills
Recruiting, Leadership, Human Resources, Visual Merchandising, Store Management, Merchandising, Loss Prevention, Retail Sales, Retail, Trend, Trend Analysis, Inventory Management, Fashion, Customer Service, Inventory Control, Data Entry, Sales, Time Management, Inventory, Outlook, Customer Retention, Management, Coaching, Hiring, Telephone Skills, Training, Employee Training, Invoicing, Process Scheduler, Profit, Accounts Receivable, Payroll, Teamwork, Administrative..., Customer Experience, Spreadsheets, Office Management, Office Administration, Accounts Payable, Associate Development, POS, Customer Satisfaction
Education
Paralegal Studies Fullerton College 2009 — 2011
Associate of Arts (AA), Paralegal Studies
Fashion Institute of Design & Merchandising 2002 — 2004
Associate of Arts (A.A.), Merchandising and Buying Operations
St. John Health System February 2014 - Present
Dollar Thrifty Automotive Group August 2013 - January 2014
Dollar Thrifty Automotive Group 2013 - December 2013
Aerotek March 2012 - November 2012
MPW Engineering, LLC 2011 - 2012
The Limited, LLC January 2009 - August 2011
Skills
Recruiting, Visual Merchandising, Customer Service, Inventory Management, PowerPoint, Store Management, Retail, Interviewing Skills, Talent Acquisition, Sourcing, Public Speaking, Employee Relations, Hiring, Human Resources, Internet Recruiting, Interviews, Management, Microsoft Excel, Microsoft Office, Onboarding, Sales, Staffing Services, Team Building, Technical Recruiting, Temporary Placement, Training
Education
Hampton University 2001 — 2005
Bachelors of Science, Marketing
Maricopa Community Theatre 2012 - 2012
Dollar Thrifty Automotive Group February 2008 - April 2011
Domino's Pizza May 2002 - November 2007
MicroClean March 2001 - May 2004
AC COIN AND SLOT July 1995 - November 2001
Skills
Blueprint Reading, Customer Satisfaction, Circuit Board repair, Inventory Management, Eye for Details, Process Scheduler, Visual Merchandising, Inventory Control, Cashiering, Telephone Skills, Customer Retention, Merchandising, Profit, Customer Service, Retail, Retail Sales, PCB design, Store Operations, POS, Management, Store Management, Planograms, Loss Prevention, Sales, Data Entry, Public Relations
Education
Pennco Tech-Blackwood 1983 — 1985
Diploma, Eletronic repair
Drexel University 1976 — 1980
bachelor of science, Business Administration
Cumberland County College
AS, Industrial technology
Drexel University
BS, marketing
Pennco Tech
Diploma, electronics and computer repair
Vineland High School
High School diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Dollar Thrifty Automotive Group May 2004 - Present
New York Rent A Car August 1998 - May 2004
Skills
Tourism, Operations Management, Travel Management, Revenue Analysis, Hospitality, Customer Satisfaction, Leisure, Business Travel, Customer Service, Team Building, Fleet Management, Yield Management, Management, Process Improvement
Education
CUNY York College
Lambton Golf & Country Club - Toronto March 2013 - Present
Self Employed February 2010 - Present
Lambton Golf & Country Club - Toronto March 2012 - November 2012
Lambton Golf & Country Club - Toronto April 2011 - November 2011
E1 Entertainment July 2009 - February 2010
National Rubber Technologies May 2007 - June 2009
Hays Canada March 2006 - May 2007
Dollar Thrifty Automotive Group 2005 - 2005
Kennametal 1987 - 2004
Luca Aerospace Ltd. August 1986 - October 1987
Education
Edinburgh Napier University 1985 — 1986
Diploma
The University of Edinburgh 1982 — 1985
B. Com
Advertising Resources Ink. July 2014 - Present
Roosevelt Chair And Supply Company July 2013 - Present
Dollar Thrifty Automotive Group January 2012 - October 2012
MB Financial (Corus Bank) February 1997 - September 2009
Kane Security at Mount Siani Hospital, Children’s Memorial Hospital September 1994 - January 1997
United States Postal Service November 1993 - April 1994
Northeastern Illinois University November 1981 - August 1987
Skills
Access, PowerPoint, Microsoft Excel, Security, Customer Service, Microsoft Office, Process Scheduler, Customer Satisfaction
Education
Illinois Institute of Art 2010 — 2014
In Progress, Audio Production, 3.0
Columbia School of Broadcasting
Studio Engineering
Richard J. Daley College
Aviation Weather
Columbus North High School
General Education
Ohio College of Massotherapy 2014 - Present
Ohio Virtual Academy August 2010 - Present
PartnersforParents.com 2005 - Present
Ohio Education Alternatives 2012 - 2014
Boy Scouts of America 2012 - 2013
Stautzenberger College April 2010 - June 2010
Cleveland Metropolitan School District September 2009 - June 2010
User-Friendly Phone Book July 2008 - February 2009
Dollar Thrifty Automotive Group March 2003 - January 2007
Alvin's Jewelers November 2001 - March 2005
Skills
Outlook, Microsoft Office, Customer Relations, PowerPoint, Excel, New Business Development, Customer Satisfaction, Customer Service, Team Building, Writing, Public Speaking, Word, Teaching, E-learning, Public Relations, Recruiting, Microsoft Word, E-Learning, Microsoft Excel, Sales Prospecting
Education
Grand Canyon University 2012 — 2015
Doctor of Business Administration, Management
Notre Dame College 2009 — 2010
Teaching
Youngstown State University 1993 — 1995
MBA, Marketing
Youngstown State University 1986 — 1989
BSBA, Advertising & Public Relations
Valley Forge Senior High 1978 — 1981
Diploma, College Prep
The Pampered Chef April 2012 - Present
AAA Washington October 2004 - Present
Dollar Thrifty Automotive Group July 1999 - August 2004
Skills
Leisure Travel, Event Planning, Travel Management, Tourism, Vacation, Cruises, Business Travel, New Business Development, Hotels, Leisure, Hospitality, Resorts, Tour Operators, Incentive Travel
Education
Douglas College 1998 — 2002
Science
Seaquam Secondary 1990 — 1994
High School
Wells Fargo August 2011 - Present
Bartko, Zankel, Tarrant & Miller October 2009 - September 2011
ALC/ Esquire/ DTI January 2004 - October 2009
Dollar Thrifty Automotive Group March 2003 - January 2004
Enterprise Rent-A-Car August 2002 - March 2003
Sprint Nextel June 1998 - January 2002
Education
Cornell University 2009 — 2010
Certification, Human Resources
University of Arizona 1997 — 2000
BFA, Emphasis in Psychology, Sociology and Art History
ADDvantage Technologies Group, Inc. August 2015 - Present
Independent Contractor February 2015 - August 2015
L-3 Communications, Westwood Corporation November 2010 - November 2014
Cherokee Nation Industries November 2008 - November 2010
Dollar Thrifty Automotive Group March 2008 - October 2008
DTG Operations May 2006 - March 2008
DTG Operations January 2003 - April 2006
Dollar Rent A Car July 1995 - January 2003
Pentastar Services April 1994 - July 1995
Ernst & Young September 1989 - April 1994
Skills
Process Improvement, Forecasting, Leadership, Analysis, Budgets, Accounting, Mentoring, Collaborative Problem..., Financial Analysis, Internal Controls, Team Building, Coaching, Microsoft Excel, Financial Reporting, Financial Accounting, General Ledger, Governance, Government, Continuous Improvement, Business Process..., Key Performance..., Team Leadership, Management, Microsoft Word, Microsoft Office, Negotiation, PowerPoint, Public Speaking, QuickBooks, Strategic Planning, Teaching, Teamwork, Time Management, Writing, Cost Accounting, Finance, Financial Statements, Sarbanes-Oxley Act, Variance Analysis
Education
Eastern Washington University
B.B.A, Accounting
Eastern Washington University (Top of Class)
M.B.A
Z Brand Ventures June 2008 - Present
General Parts (CARQUEST) August 2005 - June 2008
Dollar Thrifty Automotive Group July 1995 - February 2004
Avis Rent a Car January 1990 - July 1995
Mobess May 1987 - January 1990
Lloyd Bush Software Associates July 1986 - May 1987
Skills
E-commerce, Project Management, Team Building, Data Warehousing, Management Consulting, Software Development, Disaster Recovery, P&L Management, Vendor Management, Integration, Security, Strategy, Purchasing, Business Intelligence, Fundraising, Requirements Analysis, Sales, Web Services, Program Management, Negotiation, CRM, Mergers & Acquisitions, Time Management, IT Management, Start-ups, Data Center, Supply Chain, Budgets, Business Analysis, Outsourcing, Change Management, Analysis, Enterprise Architecture, SaaS, IT Strategy, Process Improvement, Product Management, Business Process, Business Development, Cloud Computing, Executive Management, Leadership, SDLC, Cross-functional Team..., Management, Team Leadership, Business Process..., Human Resources, Software Project...
Education
Hofstra University 1990 — 1994
MBA, Finance
Hofstra University 1982 — 1985
B.S., Computer Science
USXpress Inc February 2014 - Present
Northwestern Mutual September 2013 - February 2014
Rita's Italian Ice June 2010 - October 2013
Dollar Thrifty Automotive Group March 2012 - July 2012
Skills
Customer Service, Microsoft Word, Event Planning, Social Networking, Social Media Marketing, Sales, Community Outreach, Sports, Fundraising, Research, Project Management, Finance, Strategic Planning, Nonprofits, Entrepreneurship, Customer Satisfaction, Business Planning, Leadership Development, Leadership
Education
Florida Gulf Coast University 2008 — 2012
Bachelor of Science (BS), Business Management
Brandeis University
Inergex May 2015 - Present
Yahoo July 2014 - March 2015
Inergex April 2014 - July 2014
Inergex September 2012 - April 2014
Alternative Information Systems December 2011 - September 2012
Dollar Thrifty Automotive Group April 2007 - December 2010
Skills
Active Directory, Virtualization, Laptops, Troubleshooting, Service Desk, Citrix, Technical Support, Windows XP, XP, Lotus Notes, Servers, VMware, Computer Hardware, VPN, Windows Server, Windows 7, DNS, Cisco Technologies, DHCP, Blackberry OS, Blackberry Enterprise..., iOS, Android, Mobile Devices, Microsoft SQL Server, Ticketing Systems, Dameware, Lotus Traveler, Microsoft Office..., Altiris Console, Data Center
Education
Erie Community College
State University of New York College at Buffalo
Dollar Thrifty Automotive Group December 2012 - January 2015
Kohl's Department Stores November 2011 - January 2013
PC Wireless August 2008 - October 2011
Skills
Customer Satisfaction, Customer Service, Retail, Microsoft Word, Sales, Teamwork, Microsoft Office, Microsoft Excel, PowerPoint, Time Management, Leadership, Research, Outlook, Facebook, Training
Education
Florida Agricultural and Mechanical University 2009 — 2012
Bachelor of Science (BS), Accounting
The Hertz Corporation October 2013 - Present
Dollar Thrifty Automotive Group January 1994 - September 2013
Skills
Forecasting, Pricing, Revenue Analysis, Strategic Planning, Leadership, Profit, Budgets, Operations Management, Team Building, Financial Analysis, Sales Management, Business Planning, New Business Development, Account Management, Management, Negotiation, Marketing Strategy, Customer Satisfaction, Sales, Team Leadership, Business Strategy, Accounting, P&L Management, Customer Service
Education
Florida Atlantic University
MBA, Finance
Florida International University
BA, Finance
BlueSky Solutions Group October 2012 - Present
BlueSky Solutions Group 2012 - 2013
Dollar Thrifty Automotive Group November 2010 - September 2012
Enterprise Rent-A-Car 1996 - 2008
Skills
Customer Satisfaction, Customer Service, Account Management, Team Building, Sales, New Business Development, Sales Operations, Customer Retention, Operations Management, B2B, Cold Calling, Profit, Coaching, Sales Process, Team Leadership, Negotiation, Management, Strategic Planning, Sales Force Development, Solution Selling, Direct Sales, Salesforce.com, Training, Recruiting, CRM, Selling, Leadership, Business Development, Forecasting, Vendor Management, Performance Management
Education
Indiana University Bloomington 1978 — 1982
B.S., Psychology and Threapeutic Recreation
Dollar Thrifty Automotive Group August 2012 - Present
Education
Grossmont College 2010 — 2012
LifeSouth Community Blood Centers November 2012 - Present
Alachua County BOCC, Florida February 2012 - November 2012
Wells Fargo November 2010 - October 2011
Belk June 2009 - September 2010
Eli Lilly and Company May 2008 - August 2008
Dollar Thrifty Automotive Group January 2006 - May 2008
Skills
Recruiting, Human Resources, Management, Sales, Customer Service, Organizational..., Outlook, Retail, Microsoft Excel, Time Management, Customer Satisfaction, Microsoft Office, Process Improvement, Inventory Management, Microsoft Word, Marketing
Education
Florida Agricultural and Mechanical University 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration
Florida Agricultural and Mechanical University 2002 — 2006
Bachelor of Science (B.S.), Management
Colorado Mesa University January 2014 - Present
University of Mississippi August 2010 - October 2014
Cimarex Energy March 2005 - January 2010
Dollar Thrifty Automotive Group 2004 - 2005
American Electric Power 1998 - 2004
Greenbrier & Russel 1993 - 2000
MDS Management Systems January 1991 - March 1993
American Security Group October 1988 - January 1991
Data-tronics Corp. August 1987 - October 1988
Skills
Microsoft SQL Server, Business Analysis, Business Intelligence, SQL, SharePoint, Databases, C#, Process Improvement, Visual Basic, Access, Software Development, .NET, Requirements Analysis, Java, Visio, Analysis, Database Design, Project Management, XML, ASP.NET, JavaScript, Software Project..., Integration, Enterprise Software, SDLC, Enterprise Architecture, Unix, Agile Methodologies, Systems Analysis, Oracle
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1992
M.S., Computer Information Systems
University of Arkansas 1983 — 1987
B.S.B.A, Data Processing and Quantitative Analysis
Hyperionworks.com October 2012 - Present
Dollar Thrifty Automotive Group April 2011 - October 2012
Click Away Corp. 2010 - 2010
Taos Mountain Inc. August 2008 - January 2009
Cingular Wireless/A.T.& T. August 2006 - March 2007
Kaiser-Permanente September 2005 - June 2006
SBC of California-San Jose March 1999 - August 2004
Hewlett-Packard Company July 1996 - January 1999
Skills
Visio, Troubleshooting, Business Analysis, Program Management, SharePoint, Project Management, Computer Hardware, Outlook, Management, Telecommunications, Requirements Analysis, Coaching, Sales, Analysis, Negotiation, Networking, Strategic Planning, Microsoft Office, Customer Satisfaction, Business Process..., Team Leadership, Software Installation, Sales Management, CRM, Integration, New Business Development, Performance Management, Product Development, ITIL, Operations Management, Cross-functional Team..., Customer Service, Project Planning, Data Analysis, Account Management, Microsoft Excel, Business Development, Change Management, HTML, Windows, SDLC, Training, Quality Assurance, Testing, Team Building, Marketing, Consulting, Strategy
Education
University of California, Santa Cruz 2005 — 2006
Certificate, Web Design & Development
San Francisco State University 1982 — 1984
B.A., Radio-TV Electronic Journalism
De Anza College 1978 — 1981
A.A., Applied Media
Consultant/Independent May 2015 - Present
PurCo Fleet Services Inc. July 2015 - Present
Hertz Rent a Car International April 2013 - May 2015
Dollar Thrifty Auto Group November 2007 - April 2013
Dollar Thrifty Automotive Group 2007 - April 2013
Dollar Thrifty Auto Group July 2000 - August 2007
Budget Rent a Car International 1993 - 1999
Budget Rent a Car 1991 - 1993
Budget Rent a Car 1990 - 1991
DFW Rental and Leasing dba Dollar Rent a Car 1983 - 1988
Skills
Car Rental, Operations Management, Sales Management, Fleet Management, Team Building, Strategic Planning, Budgets, Customer Service, Tourism, Negotiation, Account Management, New Business Development, Sales, Team Leadership, Contract Negotiation, Marketing Strategy, Customer Satisfaction, Business Planning, Coaching, Management, Franchising, Leisure
Education
Florida State University 1969 — 1975
Army National Guard March 2013 - Present
Dollar Thrifty Automotive Group June 2012 - Present
Walmart April 2010 - May 2012
McDonald's Corporation March 2006 - March 2010
Skills
Accounting, Management, Sales, Inventory Management, Customer Service, Employee Training
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Business Administration and Management, General
Everest University-South Orlando
Associate of Arts (A.A.), Business Administration and Management, General
Dollar Thrifty Automotive Group 2010 - Present
Macy’s Inc. May 2008 - July 2010
Zep Manufacturing July 2001 - December 2004
Skills
Sales, Customer Service, Customer Satisfaction, Tourism, Sales Management, Travel Management, Microsoft Word, Inventory Management, Microsoft Excel, Leisure, Sales Operations, Hospitality
Education
Davenport University-Eastern Region 1991 — 1992
Certified, Business Administration and Management, General
McCormick Company June 2011 - Present
Unison Resource LLC July 2010 - June 2011
Brainstorm Marketing October 2008 - June 2010
Iowa State Daily December 2006 - January 2008
Dollar Thrifty Automotive Group January 2003 - December 2007
Skills
Copywriting, Creative Strategy, Advertising Copy, Marketing Communications, Advertising, Social Media, Email Marketing, Social Media Marketing, Direct Marketing, Newsletters, Interpersonal Skill, Brand Development, Integrated Marketing, Press Releases, Project Management, Creative Direction, Digital Strategy
Education
Iowa State University 2006 — 2008
Bachelor of Arts, Advertising
Des Moines Area Community College 2003 — 2005
Associate of Arts, Liberal Arts
State of Florida August 2008 - Present
Dollar Thrifty Automotive Group 2002 - November 2005
Skills
Health Education, Health Promotion, Public Health, Prevention, Community Health, Nutrition Education, PowerPoint, Sales, Customer Service
Education
Florida State University
Oklahoma State Regents for Higher Education May 2004 - Present
Connors State College 2000 - 2004
Cherokee Nation 1995 - 2000
Dollar Thrifty Automotive Group 1991 - 1993
Skills
Teaching, Higher Education, Recruiting, Curriculum Design, Community Outreach, Staff Development, Curriculum Development, Program Development, Adult Education, Nonprofits, Grant Writing, Public Speaking, Leadership Development, Event Planning, Distance Learning
Education
Northeastern State University 1993 — 2005
MEd, Early Childhood Education
Eastern Oklahoma State College 1988 — 1990
AA
Immediate Clinic June 2014 - Present
The Work Clinic November 2010 - June 2014
Ticzon Management Services March 2008 - June 2010
TeleTech March 2007 - February 2008
Dollar Thrifty Automotive Group August 1997 - June 2006
Hertz Rent a Car January 1987 - July 1997
Skills
Customer Satisfaction, Management, Operations Management, Forecasting, Business Development, Leadership, CRM, Employee Relations, Start-ups, Program Management, Human Resources, Employee Training, Customer Service, Budgets, Business Planning, P, Performance Management, Process Improvement, Team Building, Training
Education
Lewis University
BA, Marketing
De La Salle University
Wurth Canada August 2011 - Present
Grand & Toy February 2011 - August 2011
Enterprise Rent-A-Car November 2009 - February 2011
Auto Credit Super Store February 2009 - October 2009
Dollar Thrifty Automotive Group January 2008 - November 2008
VFC Inc. June 2007 - December 2007
Skills
Automotive, Sales, Marketing, Corporate Finance, Sales Management, Account Management, Customer Satisfaction, B2B, Customer Retention, New Business Development, Sales Process, Customer Service, Team Building, Negotiation, Team Leadership, Cold Calling, Selling, Direct Sales, Retail, Pricing, Profit, Automobile
Education
Georgian College 2002 — 2006
Business Admin - Automotive Marketing, Business Admin - Automotive Marketing
St. Johns Kilmarnock 1997 — 2002
OSSD
Sapphire's House January 2000 - Present
Dollar Thrifty Automotive Group September 2000 - August 2007
Education
Grambling State University 1992 — 1994
MPA, Public Administration
Louisiana Tech University 1986 — 1991
BA, Sociology
PODS February 2013 - Present
PODS April 2010 - February 2013
Pricing and Decision Technologies February 2008 - April 2010
Dollar Thrifty Automotive Group 1998 - 2008
Dollar Rent A Car 1998 - 2003
Vanguard Car Rental (Alamo and National) 1998 - 2000
Alamo Rent A Car June 1984 - March 1998
Skills
Pricing Strategy, Revenue Growth, Margin Expansion, Inventory Management, Business Planning, Business Strategy, Business Analysis, Yield Management, Competitive Analysis, Pricing, Revenue Management, Segmentation, Forecasting, Analytics, Business Intelligence, Strategic Planning, Marketing Strategy, Data Analysis, Sales Operations, Financial Analysis, Business Process..., P&L Management, Process Improvement, Operations Management, Team Building, Analysis, Customer Relations, Transportation, Sales Management, Cost Reduction, Contract Negotiations, Problem Solving, Team Leadership, New Business Development, Vendor Relations, Product Development, Budgeting, Market Research, Account Management, Revenue Analysis, Budgets, Contract Negotiation, Customer Service, Negotiation, Management, Leadership, Cross-functional Team..., Customer Satisfaction, Income Statement, Logistics
Education
Florida State University 1981 — 1984
BSC, International Business Operations
Novation May 2012 - Present
CB Richard Ellis September 2010 - January 2012
Dollar Thrifty Automotive Group September 2009 - September 2010
JPMorgan Chase October 2003 - September 2009
Devon Energy November 2002 - October 2003
ThinkSpark February 2001 - November 2002
American Fidelity September 2000 - February 2001
The Williams Company (Telecom & Natural Gas) May 1996 - September 2000
Federal Aviation Administration February 1994 - May 1996
Skills
Vendor Management, Cloud Computing, Enterprise Architecture, Process Improvement, Project Management, Management, Software Development, PMO, Leadership, Enterprise Software, Data Warehousing, Strategy, Recruiting, Budgets, Virtualization, SDLC, Information Technology, Agile Methodologies, Quality Assurance, Business Analysis, Business Intelligence, Integration
Education
University of Oklahoma - Price College of Business 1991 — 1993
BBA, MIS (Management Information Systems)
Eastern Oklahoma State College 1989 — 1990
Associate of Science, Business Admin
University of Arkansas at Fayetteville 1988 — 1989
Undergraduate Studies
Financial Equipment Company 2014 - Present
CS3 Technology 2011 - 2014
Trintech 2010 - 2011
The Picture People 2010 - 2010
The Picture People 2007 - 2010
ACE Cash Express 2005 - 2007
Cimarron Contractors 2004 - 2005
Delphi Automotive Systems 2003 - 2004
U.S. Cellular 2000 - 2003
Dollar Thrifty Automotive Group 2000 - 2000
Skills
Access, PowerPoint, Adaptive Planning, Essbase, Microsoft Excel, Forecasting, Budgets, Microsoft Word, Plannning, Sales Operations, Pricing, Financial Reporting, Accounting, Process Improvement, Financial Analysis, Management, Finance, BizInsights, Sage 100 ERP, Intacct, Payroll, Analysis, Managerial Finance, Account Reconciliation, ERP, Auditing, System Implementations, Variance Analysis, Strategic Planning, Project Management, Project Planning
Education
Oklahoma State University
MBA, Business Administration
Concordia University Texas
BA, Business Management
CarProof August 2015 - Present
Kia Motors Canada June 2008 - July 2015
First Mutual Leasing February 2008 - June 2008
Baylore Acceptance Corporation June 2005 - February 2008
Affinity Car and Truck Rental December 2004 - June 2005
Dollar Thrifty Automotive Group July 2000 - December 2004
Dollar Thrifty Automotive Group July 1997 - July 2000
Skills
Sales Management, Automotive, Vehicles, Fleet Management, Automobile, Account Management, Customer Satisfaction, New Business Development, Customer Retention, Team Building, Sales, Profit, Strategic Planning, Marketing Strategy, Sales Process, Automotive Aftermarket, Dealers, Management, Sales Operations, Negotiation
Education
Georgian College 1990 — 1993
BUS ADMIN & AUTOMOTIVE MARKETING, AUTOMOTIVE MARKETING
Avis Budget Group April 2012 - Present
Dollar Thrifty Automotive Group August 2008 - March 2011
Skills
Microsoft Office, Management, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Research, Training, Process Improvement
Education
Columbus State Community College 2008 — 2010
High School, Mental and Social Health Services and Allied Professions
Walmart August 2015 - Present
Unique Designs & Events LLC November 2012 - Present
Bedroom Kandi Boutique Parties August 2012 - Present
Citi Trends December 2013 - June 2014
Walmart January 2012 - January 2013
Dollar Thrifty Automotive Group March 2012 - June 2012
Robert Half April 2011 - September 2011
US Vision September 2007 - 2011
Winn-Dixie May 2007 - September 2007
Stage Stores June 2005 - August 2005
Skills
Sales, Event Planning, Retail, Coaching, Customer Service, Merchandising, Sales Management, Team Building, Marketing, Management, Marketing Strategy, Store Management, Training, Leadership Development, Social Media, Team Leadership, Visual Merchandising, Strategic Planning, Recruiting, Event Management, Social Networking, Leadership, QuickBooks, Microsoft Office 2007, Microsoft Publisher, Microsoft Office
Education
Delgado Community College
Southern Realty Enterprises Inc. September 2015 - Present
Cadmium Construction LLC. May 2015 - Present
Transtar Transportation December 2013 - May 2015
SoftRock 2012 - December 2013
E-Z Rent a Car 2011 - 2012
Dollar Thrifty Automotive Group 2004 - 2011
Dollar Thrifty Automotive Group 2000 - 2004
Dollar Thrifty Automotive Group 1991 - 2000
General Rent A Car 1981 - 1991
Skills
Car Rental, Revenue Analysis, Customer Satisfaction, Forecasting, Operations Management, Income Statement, Yield Management, Hospitality, Sales, Process Improvement, Management, Sales Management, Team Leadership, Microsoft Excel, Fleet Management, Project Management, Financial Analysis, Account Management, Marketing Strategy, New Business Development, Training, Performance Management, Organizational..., Sales Operations, Customer Service, Human Resources, Logistics, Supply Chain Management, Mentoring Of Staff, Motivational Speaking, Employee Training, Team Building, Budgets, Marketing, Call Centers, Time Management, Strategic Planning, Leadership, Analysis, Employee Relations, Hiring
Education
Columbia College 2000 — 2004
Bachelor, Business Administration; Business Management and Business Marketing; Business Finance
Colonial High School. Orlando Florida
Sofina Foods Inc. April 2013 - Present
Siemens Canada Limited, Building Technologies Division July 2007 - April 2013
SAP October 2004 - July 2007
Dollar Thrifty Automotive Group July 2004 - September 2004
McGregor Executive Assistance Services Inc 2003 - 2004
Bayer Inc. 2002 - 2003
Nu-Life Nutrition Inc. July 2000 - December 2001
Sunbeam Inc. 1998 - 2000
Pharmacia & Upjohn Inc. (now Pfizer) 1993 - 1998
Coles Book Stores 1991 - 1993
Skills
Communication, Computer, Interpersonal, Computers, Interpersonal Skill, SAP, Visio, Project Planning, Event Planning and..., Team Player, Time Management, Teamwork, Microsoft Excel, Program Management, Team Building, Team Leadership, Business Development, Training, Account Management, Strategic Planning, Budgets, CRM, Leadership, Contract Management, Process Improvement, Cross-functional Team..., Contract Negotiation, Project Management, Forecasting, Operations Management, Change Management, Procurement, Event Planning
Education
University of Toronto 2014 — 2019
Working towards Certificate of Business Fundamentals, Business Administration and Management, General
Humber College 1980 — 1982
Executive Assistant Diploma, Business Administration and Management, General
SEC Les Jardins Millen (Le Groupe Maurice) July 2012 - Present
SEC Vent de l'Ouest (Le Groupe Maurice) June 2010 - July 2012
Dollar Thrifty Automotive Group December 2006 - May 2009
Free lance July 2004 - September 2006
Look Voyages in France, Transat AT June 1999 - October 2003
Hyat Regency Casino, Greece June 1996 - November 1998
Société des Casino du Québec July 1994 - June 1996
Skills
Team Leadership, Revenue Analysis, Employee Relations, Public Relations, Project Management, Sales Management, Management Consulting, Business Strategy, Process Improvement, Project Planning, French, Team Building, Marketing Strategy, Talent Management, Management, Leadership, Relations publiques, Leadership d'équipe, Analyse des revenus
Education
MBA Université du Québec à Montréal 1989 — 1991
MBA, Management
HEC Montréal 1987 — 1990
Certificats Administration et Finance, Administration et Finance
Support.com January 2015 - Present
Beta Lamba Sigma Alumni Chapter of Phi Beta Sigma Fraternity, Inc. August 2014 - Present
Dollar Thrifty Automotive Group August 2014 - January 2015
Rollins Marketing Group May 2014 - August 2014
Florida A&M University Hansel E. Tookes Recreational Center September 2013 - May 2014
Florida A&M University Hansel E. Tookes Recreational Center January 2013 - May 2014
Big Bend Community Development Corporation September 2013 - December 2013
Florida A&M University student newspaper, The FAMUan August 2013 - December 2013
Florida A&M University student newspaper, The FAMUan January 2013 - August 2013
Private Tutor March 2012 - December 2012
Skills
Teamwork, Editing, AP Style, Human Resources, Public Speaking, Social Networking, Event Planning, Facebook, Customer Service, Microsoft Office, Cpr Certified, Notary Public, Fundraising, Speech, Press Kits, Research, Market Research, Survey Research, Qualitative Research, Quantitative Research, Press Releases
Education
Florida Agricultural and Mechanical University 2013 — 2014
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Miami Dade College 2008 — 2010
Associate of Arts (AA), Journalism
Monument Consulting July 2015 - Present
Egencia, an Expedia, inc. Company March 2013 - July 2015
StaffAssist Workforce Management March 2011 - March 2013
Maxim Healthcare Services January 2010 - November 2011
Maxim Healthcare Services March 2008 - January 2010
Dollar Thrifty Automotive Group July 2006 - February 2008
Skills
Training, Recruiting, Leadership, Account Management, Software Implementation, Process Improvement, Customer Service, Applicant Tracking..., Vendor Management, Management, Healthcare, VMS, Software Documentation, Human Resources, Cold Calling, Strategic Planning, Change Management, Software Project..., Microsoft Office, Sales, SharePoint, Program Management, Project Management, Microsoft Excel, Payroll, Analysis, Team Building, Temporary Placement, Client Relationship..., Interviews, Troubleshooting, Consulting, Employee Relations, Recruitment/Retention, Microsoft Project, Microsoft Visio, PowerPoint, Salesforce.com, SmartSheet
Education
Bellevue College 2013 — 2014
Project Management Certificate Course, Completed
Eastern Washington University 2003 — 2007
Bachelors, Public Relations
United Way of Essex and West Hudson January 2015 - Present
Prudential Center January 2012 - Present
AMC Theatres September 2014 - June 2015
Newark Now March 2013 - April 2014
Dollar Thrifty Automotive Group June 2012 - December 2013
Affinity Federal Credit Union December 2004 - May 2010
Loews Cineplex Entertainment November 2002 - August 2006
Joyce Leslie January 2004 - January 2005
Skills
Microsoft Excel, Accounting, Customer Service, Tax Preparation, Microsoft Word, Microsoft Office, PowerPoint, English, Windows, Research, Financial Reporting, Financial Accounting, Social Networking, Peachtree, QuickBooks, Communication Skills, Algebra, Branch Banking, Cashiering, Retail Sales, Call Logging, Data Entry, Outlook, Time Management, Teamwork, Bookkeeping, Public Speaking, Social Media, Training, Leadership, Tax
Education
Berkeley College-New York 2013 — 2015
Bachelor’s Degree, Accounting, Senior
Essex County College 2009 — 2012
Associate’s Degree, Accounting
Best Buy June 2015 - Present
Best Buy May 2014 - Present
Dollar Thrifty Automotive Group 2012 - 2014
The Oakland Zoo May 2008 - July 2011
Skills
Customer Service, Microsoft Office, Operations Management, Clerical Work, Training, Payroll, Management, Team Building, Budgets, Customer Satisfaction, Leadership, Microsoft Excel, Sales Management, Negotiation
Education
Harrison College-Indianapolis 2014 — 2017
Bachelor's degree, Business, Management, Marketing, and Related Support Services
San Jose State University 2003 — 2008
Psychology
Brickell Auto Brokers May 2013 - Present
Brickell Motors - Audi, Buick, Cadillac, GMC, Honda, Infiniti, Mazda & Brickell Luxury Motors February 2013 - Present
Mianmara Courier & Exports May 2005 - Present
Anti-Crime Security Task Force Corp. March 2000 - August 2008
Dollar Thrifty Automotive Group 2002 - 2007
Skills
Sales Management, Logistics, Customer Service, Purchasing, Transportation, Sales, Shipping, Operations Management, International Sales, Corporate Security, Loss Prevention, Import/Export Operations, Wholesale, Negotiation, Marketing Strategy, Sales Operations, Strategic Planning, Customer Satisfaction
Education
Florida International University 2000 — 2002
Political Science and Government
Miami Dade College 1997 — 1999
Associate of Arts (AA), Criminal Justice/Safety Studies
Miami Senior High School 1990 — 1993
Joe's Airport Parking (L&R Group of Companies) January 2015 - Present
WallyPark (L&R Group of Companies) October 2014 - January 2015
Employment Partners Inc. November 2013 - April 2014
Dollar Thrifty Automotive Group March 2013 - November 2013
Environmental Quality Management, Inc. May 2012 - March 2013
Dublin Institute of Technology April 2011 - January 2012
Old Jameson Distillery May 2011 - November 2011
TD Canada Trust August 2009 - June 2010
Enterprise Rent-A-Car September 2006 - June 2009
Enterprise Rent a Car September 2006 - June 2009
Skills
Team Building, Change Management, Employee Relations, Entrepreneurship, Problem Solving, Hospitality, Customer Service, Mentoring, Excel, Microsoft Office, Teamwork, Customer Relations, Business Planning, Budgeting, Research, Strategic Planning, Negotiation, Fundraising, Planning, Time Management, Event Management, PowerPoint, Word, Team Leadership, Coaching, Public Speaking, Event Planning, Supervisory Skills, Promotions, Business Strategy, Marketing Strategy, New Business Development, Sales Management, Outlook, Customer Satisfaction, Forecasting, Sales, Public Relations, Advertising, Account Management, Training, Operations Management, Market Research, Social Networking, Recruiting, Project Planning, Budgets, Microsoft Excel, Management, Leadership
Education
Dundalk Institute of Technology 2010 — 2011
Honors Masters, Entrepreneurship and Marketing
Dublin Institute of Technology 2002 — 2006
Higher Degree in Hospitality Hotel and Catering Management, Event Management
n/a
Dollar Thrifty Automotive Group September 2014 - July 2015
Agency Two Twelve September 2013 - December 2013
Fareway Stores, Inc. June 2011 - December 2013
POG/Convoy Food For The Poor May 2008 - July 2010
Skills
Community Outreach, Program Development, Microsoft Word, Microsoft Office, Phone Skills, Languages, French, Editing, Research, Public Address, Creole, Marketing, Press Releases, Telephone Skills, Customer Service, Public Relations, Facebook, PowerPoint, Social Media, Public Speaking, Event Planning, Social Networking
Education
Dordt College 2009 — 2013
Bachelor of Arts (B.A.), Communication and Public Relations
Haitian Academy 2006 — 2008
Haitian Academy 2006 — 2008
High School Diploma, General Studies
Norfolk Southern Corporation April 2015 - Present
S3i June 2013 - April 2015
AT&T October 2011 - January 2013
Dollar Thrifty Automotive Group February 2010 - October 2011
Aarons Sales and Lease February 2008 - February 2010
Skills
Tourism, Car Rental, Travel Management, Leisure, Business Travel, Revenue Analysis, Customer Service, Hotels, Hospitality, Customer Satisfaction, Yield Management, Team Building, Sales, Sales Management, Account Management, Budgets, Microsoft Office, Microsoft Excel, New Business Development, Marketing Strategy, Networking, Servers, Operations Management, Salesforce.com, Team Management, Training, Management, Customer Retention, Leadership, Direct Sales, Telecommunications, Teamwork, CRM, E-commerce, Team Leadership, Contract Negotiation, Sales Process, B2B, Security, Business Development, Solution Selling, Vendor Management, Cloud Computing, Negotiation, Selling, Optical Fiber, Marketing, Business Planning, Managed Services, Troubleshooting
Education
Tulane University Law School 2008 — 2012
Doctor of Law (J.D.), Banking, Corporate, Finance, and Securities Law
Dillard University 2003 — 2007
Bachelor of Arts (B.A.), Political Science and Government
Farmers Insurance Group of Companies July 2015 - Present
Farmers Insurance July 2014 - Present
Farmers Insurance January 2010 - July 2015
Dollar Thrifty Automotive Group September 2009 - January 2011
Farmers Insurance June 2006 - August 2009
Enterprise Rent-A-Car June 2004 - June 2006
Skills
Customer Service, Insurance, Training, Sales, Management, Customer Satisfaction, Account Management, Analysis, Leadership, Microsoft Excel
Education
Emporia State University 2000 — 2004
Information Resource Studies, Business, Communication, Computer Information Systems
Hertz April 2014 - Present
Torchlight Productions June 2013 - February 2014
Dollar Thrifty Automotive Group June 2009 - June 2013
AVIS June 2008 - June 2009
Thomas Logistics June 2007 - June 2008
FitQuest Health & Fitness June 2006 - June 2007
Aramark Uniform Services June 2001 - June 2006
Skills
Team Building, Public Speaking, Motivational Speaking, Sales, Sales Management, Operating Efficiencies, Budgets, PnL Management, Profit, Customer Service, Marketing Strategy, Pricing, Sales Process, Marketing, Customer Retention, Leadership, Management, Strategic Planning, Training, New Business Development, Customer Satisfaction, Account Management, Negotiation, Operations Management, Team Leadership, Coaching
Education
Hawaii Pacific University
American Airlines December 2010 - Present
Dollar Thrifty Automotive Group June 2000 - November 2008
Education
Community Care College 2012 — 2013
Personal Fitness Trainer
Advantage Rent A Car August 2013 - Present
Dollar Thrifty Automotive Group February 2012 - August 2013
CORT March 2008 - February 2012
Enterprise Rent-A-Car November 2001 - February 2007
U.S. Army July 1995 - December 2000
Skills
Hiring, Scheduling, Team Building, New Business Development, Training, Sales, Customer Satisfaction, Income Statement, Employee Training, Business Development, Hospitality, Leadership, Management, Marketing, P, Process Scheduler, Profit, Recruiting, Sales Management, Space planning, Space-planning, Account Management, Customer Service, Operations Management, Strategic Planning, Negotiation, Sales Process, Cold Calling
Education
University of Maryland University College 2008 — 2011
Global Business and Public Policy
Eastern Kentucky University 1999 — 2000
Criminal Justice
Walt Whitman High School 1992 — 1995
ReviewBuzz May 2015 - Present
Insignia Training Partners February 2015 - May 2015
Hertz September 2013 - January 2015
Brighton Collectibles November 2013 - January 2014
Dollar Thrifty Automotive Group February 2003 - August 2013
Kinko's January 2002 - January 2003
National Car Rental August 1997 - October 2001
Shared Technology Cellular May 1995 - August 1997
National Car Rental August 1980 - May 1995
Casual Corner 1978 - 1981
Skills
Team Building, Coaching, Process Improvement, Hiring, Customer Satisfaction, Customer Service, Microsoft Office, PowerPoint, Word, Team Leadership, Outlook, Certified Green Belt, Value Stream Maps, 8 Wastes, Lean Fundamentals, Root Cause Problem..., Microsoft Word, Operations Management, Sales, Employee Relations, Training, Employee Training, Performance Management, Human Resources, Management, Call Centers, Leadership, Employee Engagement, Customer Retention, Recruiting, PeopleSoft, Vendor Management, Onboarding, Sales Management
Education
Foothill College 1968 — 1970
Commercial Art
hhs
Helmerich & Payne July 2013 - Present
DTAG February 2007 - July 2013
DTAG September 2004 - February 2007
DTAG Inc June 2003 - January 2007
DTAG Inc July 2000 - May 2003
Dollar Thrifty Automotive Group 2000 - 2003
Dollar Thrifty Automotive Group January 1997 - September 2000
Dollar Thrifty Automotive Group 1995 - 1997
Dollar Thrifty Automotive Group 1994 - 1995
Dollar Thrifty Automotive Group 1993 - 1994
Skills
Business Analysis, Process Improvement, Analysis, Project Planning, Management, Program Management, Strategy, Project Management, Leadership, Access, Business Intelligence, SDLC, Budgets, Accounting, Testing, Databases, Data Analysis, Microsoft Office, Microsoft SQL Server, SSRS, Visio, Business Objects, Customer Satisfaction, Disaster Recovery, Problem Solving, Cognos, Crystal Reports, Visual Basic, MySQL, Marketing Strategy, Financial Analysis, Loyalty Programs, Software Development, Quality Assurance, Training, Team Management, Competitive Analysis, SSAS 2008, ACLS, Toad, SQL*Plus, Financial Modeling, Program Development, Replicon, B2B software, Data Integration, System Integration..., Lean Six Sigma
Education
Oklahoma State University 2006 — 2012
Bachelor’s Degree, Business Administration and Management, General
Dallas Institute of Funeral Service 1992 — 1993
Associates, Mortuary Science
IT21 Solutions October 2010 - Present
Tony French Systems, LTD. January 1992 - July 2015
Russell Stover Candies 2004 - 2014
LOGIC Solutions Group January 2012 - December 2013
Spectrum Resources LLC January 2009 - December 2013
RecoverCare LLC 2006 - 2013
Dollar Thrifty Automotive Group October 2007 - November 2008
City of Highland, Kansas 1999 - 2008
Harley Davidson Motor Company 2000 - 2004
Advance Auto 1998 - 2000
Skills
SQL, Windows, .NET, Java, JavaScript, PHP, Zend Framework, Visual Basic, Visual C++, HTML 5, CSS3, Mobile Applications, Web Applications, iOS development, Microsoft SQL Server, Enterprise Architecture, Software Consulting, IBM Worklight, XML, Integration, SDLC, Databases, Database Design, Perl, Testing, SharePoint, Business Analysis, VB.NET, Web Development, Eclipse, Objective-C, ASP.NET, Software Project..., Scrum, Database Administration, Subversion, Project Management, Agile Methodologies, Apache, Requirements Analysis, Agile Project Management, ASP, Visio, Shell Scripting, Software Development, Web Services, Linux, IIS, Security, Business Intelligence
Education
Embry-Riddle Aeronautical University 1976 — 1979
BS, Aviation Management
Vacation Ownership Relief January 2010 - Present
Marriott Vacation Club Int January 2005 - August 2009
Dollar Thrifty Automotive Group April 1992 - December 2004
Midland Information Systems, Inc August 2001 - April 2003
Education
Full Sail University 2012 — 2015
Animation, Interactive Technology, Video Graphics and Special Effects
South Tech Community 1992 — 1994
Graphic Design
GE Energy Management August 2011 - Present
GE Power & Water April 2009 - August 2011
GE Power & Water September 2007 - April 2009
GE Power & Water December 2005 - September 2007
GE Oil & Gas July 2003 - November 2005
GE Energy October 1999 - June 2003
Inter-Chem International Chemical Company October 1994 - July 1998
Dollar Thrifty Automotive Group October 1991 - December 1992
Skills
Forecasting, Analysis, Process Improvement, Managerial Finance, Finance, Variance Analysis, Business Process..., Auditing, Leadership, Six Sigma, Financial Analysis, Access, Account Reconciliation, Accounting, Business Planning, Corporate Finance, Cost Accounting, Management, Project Planning, Strategic Financial..., Cross-functional Team..., Hyperion, Oracle, Project Accounting, Project Finance, Financial Planning
Education
Thunderbird School of Global Management 1993 — 1994
MBA, International Management
Davidson College 1987 — 1991
BA, Economics
World Financial Group (WFG) June 2009 - Present
Dollar Thrifty Automotive Group June 2000 - May 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel
Education
University of West Georgia 2003 — 2003
Social Science Education
Georgia State University 1992 — 1998
B.A, Geography
Clayton State University 1980 — 1991
A.A., Mathematics
Go Kia South August 2014 - Present
The Brick October 2013 - August 2014
The Brick March 2011 - October 2013
The Brick Group November 2006 - March 2011
Dollar Thrifty Automotive Group March 2004 - September 2005
De Hoenderloo Groep August 2001 - November 2003
Canada 3000 Airlines August 1994 - September 1999
Skills
Retail, Sales, Customer Service, Profit, Store Management, Loss Prevention, Store Operations, Inventory Control, Team Building, POS, Recruiting, Retail Sales, Inventory Management, Leadership, Visual Merchandising, Merchandising, Driving Results, Income Statement, New Store Openings, Big Box, Hiring, Merchandise Planning, Employee Training, Coaching, People Development, Interviews, Schedules, Microsoft Word, Sales Management, Training, Planograms, Management, Team Leadership
Education
2000 — 2003
Education (Teaching English)
Northern Alberta Institute of Technology 1991 — 1992
Electronic Service Tech
Home November 2013 - Present
Dollar Thrifty Automotive Group June 2012 - July 2013
Pella Corporation January 2010 - January 2011
84 Lumber August 2003 - October 2007
Acosta Sales & Marketing 1992 - 1999
Philip Morris International 1988 - 1992
Skills
Management Consulting, Building Relationships, Building Materials, Marketing Communications, Team Building, Social Media Marketing, Sales Management, Sales, Negotiation, Marketing Strategy, New Business Development, Event Management, Business Development, Account Management, Selling, Leadership Development, Leadership, B2B, Cold Calling, Facebook, LinkedIn, Blueprint Reading, Certified Home Stager, SEO, Retail, Entrepreneurship, Team Management, Lead Generation, Direct Sales, Sales Process, Online Marketing, Customer Satisfaction, Sales Presentations, CRM, Contract Negotiation, Small Business, Training, Social Networking, Digital Marketing, Product Management, Web Marketing, Product Development, Business Networking, Purchasing, Employee Training, Networking, Marketing Management, Hiring, P, Pricing
Education
Florida Institute of Technology 1980 — 1981
Business mathematics, General Studies
Palmetto High
Diploma
Maus Associates, LLC January 2007 - Present
1st Source Bank 2013 - 2014
Dollar Thrifty Automotive Group 1998 - 2006
Dollar Thrifty Automotive Group (DTAG) 1983 - 2006
Avis Rent A Car June 1981 - June 1983
United States Air Force March 1967 - March 1970
Skills
Automotive, Negotiation, Strategic Planning, Purchasing, Excel, Sub Prime financing, Vehicle Sourcing, Vehicles, Fleet Management, Automobile, Retail, Finance, Leadership, Sales Management, Car Rental, Contract Negotiation, Program Management, Team Building, Forecasting, Business Planning, Customer Service, Dealers, New Business Development, Inventory Management, Management, Microsoft Excel, Account Management, Analysis, Marketing, Operations Management, Customer Retention, Marketing Strategy, Sales Operations, Sales, P&L, Manufacturing, Profit, Budgets, B2B, Process Improvement, Income Statement, Sales Process, Pricing, Business Strategy, Coaching, Mergers & Acquisitions, Training, Automotive Aftermarket, Transportation, Team Leadership
Education
Univ. of Tulsa 1996 — 1996
Advanced Management Institute, Business
Univ. of Md. 1970 — 1972
Marketing & Economics
Indian River State College 1964 — 1966
AA, General
Scripted Image August 2012 - Present
Dollar Thrifty Automotive Group November 2010 - August 2012
Hilti October 2007 - May 2010
Oklahoma Department of Human Services October 2001 - October 2007
Tulsa Community College December 2000 - May 2002
Williams Company June 1999 - November 2000
Broken Arrow School District August 1990 - August 1998
Skills
Excel, Problem Solving, PowerPoint, Word, Outlook, Customer Relations, Process Improvement, Microsoft Office, Coaching, Team Building, Access, Public Speaking, Research, Analysis, Mentoring, Writing, Forecasting, Account Management, Microsoft Excel, Project Management, Communication Skills, Training, Training Delivery, Curriculum Design, Curriculum Development, Marketing Communications, SharePoint, SharePoint Designer, InDesign, JD Edwards, Oracle, SAP, PeopleSoft, Creative Writing, Technical Writing, Report Writing, Proposal Writing, ADDIE, Customer Service, Time Management, Budgets, Project Planning, Business Process..., Interviews, Strategy, Software Documentation, Marketing, Program Management, Microsoft Word
Education
University of Oklahoma 2006 — 2008
Completed 30 hours, Master of Social Work
East Central University 1986 — 1989
BA, English Education
Oklahoma State University
MBA
CDP Program
Shareef’s Grill April 2011 - Present
Sears Holdings Corporation February 2005 - April 2010
The Baltimore Sun October 2004 - January 2005
Dollar Thrifty Automotive Group February 2003 - November 2003
Fashion Cents February 2000 - November 2001
Johns Hopkins Hospital June 1996 - April 2000
Skills
Time Management, Leadership, Access, Training
Education
Jones International University 2010 — 2012
Master of Business Administration, Accounting
Coppin State University 2004 — 2009
Bachelor of Science, Management Science
Sprint 2014 - Present
HealthCare Scouts 2013 - 2013
Dollar Thrifty Automotive Group 2013 - 2013
AT&T Mobility 2008 - 2013
Lexus of Orlando 2007 - 2008
Sprint 2004 - 2007
Alltel Communications October 2003 - September 2004
Skills
Pay Close Attention to..., Sales Process, Relationship Management, Retail, Customer Service, Telecommunications, Automotive, Business Development, Wireline, Sales, Team Spirit, Highly motivated..., Goal Oriented, Wireless, Success Driven, Multi Tasking, Task Driven, Oral & Written..., Strategic Planning, Problem Solving, Great Motivator, Committment, Organizational..., Leadership, Adaptability, Teamwork, Direct Sales, Negotiation, Entrepreneurship, Customer Retention, Cold Calling, Sales Operations, Sales Presentations, Account Management, B2B, Salesforce.com, Competitive Analysis, Lead Generation, Training, Recruiting, Team Building, Marketing, Contract Negotiation
Education
Florida State University 2003 — 2006
Bachelor of Science (B.S.), Business Management
Valencia Community College 2001 — 2003
Associates of Arts, AA
Information Technology October 2011 - Present
Covenant Consulting January 2011 - October 2011
Dollar Thrifty Automotive Group October 2008 - January 2011
Sprint Nextel May 2006 - February 2008
JetBlue Airways January 2006 - May 2006
Marriott International November 2002 - December 2005
Amtrak June 2001 - March 2002
Skills
Business Analysis, Integration, Management, PMP, Process Improvement, Program Management, Project Management, Requirements Analysis, SDLC, Software Development, Software Project..., Vendor Management, Visio
Education
University of Central Missouri 1981 — 1983
BSBA, Double Major - Computer Information Systems & Business Management
Graceland University 1979 — 1981
Truman High School 1976 — 1979
Quest Diagnostics June 2014 - July 2015
Noel Group October 2013 - February 2014
Intuit November 2012 - June 2013
Amadeus North America Inc. March 2004 - July 2012
Amadeus North America Inc. January 1998 - March 2004
Amadeus North America Inc. June 1995 - January 1998
SystemOne Inc. September 1987 - June 1995
Dollar Thrifty Automotive Group March 1984 - September 1987
Skills
SAP R/3, SDLC, Troubleshooting, TCP/IP, DNS, DHCP,..., Vista & 2000, MS Office (Word, Excel,..., Microsoft Servers, LAN/WAN, Windows Servers, Windows7, Windows 7, 2008/03 Server, Citrix GoToAssist, Technical Support, IT Strategy, Windows Server, Requirements Analysis, Business Process, Business Analysis, Amadeus, E-commerce, Requirements Gathering, Team Leadership, IT Management, Software Project..., Airlines, Product Management, Travel Technology, Business Process..., Change Management, Business Intelligence, Team Management, Management, Help Desk Support, IT Service Management, Service Delivery, Visio, Leadership, Integration, Testing, Information Technology, Sla, Vendor Management, Software Documentation, CRM, Outsourcing, Active Directory, Disaster Recovery, Program Management, Security
Education
Rochester Institute of Technology 1976 — 1980
Associates Applied Science
Dowling College 1977 — 1978
New Horizons Computer Learning Center
Private March 2010 - Present
MASCO Contractor Services October 2003 - March 2010
Dollar Thrifty Automotive Group 2000 - 2004
Premier/Budget Group 1989 - 2000
Education
Humboldt State University 1982 — 1986
McKesson June 2014 - Present
DTAG January 2009 - April 2013
Dollar Thrifty Automotive Group 1994 - December 2008
Budget Rent a Car 1985 - 1994
Hertz Rent a CarDallas April 1982 - February 1985
Skills
Process Improvement, Team Building, Budgets, Strategic Planning, Operations Management, Customer Satisfaction, Leadership, Forecasting, Sales Management, Revenue Analysis, Business Analysis, Account Management, Training, Strategy, Sales, Employee Relations, Travel Management, Performance Management, Start-ups, Analysis, Negotiation, Inventory Management, Customer Service, Finance, Accounting, Profit, Contract Negotiation
Education
Florida State University 1977 — 1981
Bachelor of Science (B.S.), Business Administration and Management, General
HP Enterprise Services August 2010 - Present
HP Enterprise Services October 2006 - August 2010
Dollar Thrifty Automotive Group November 1996 - September 2006
Metro Computer Solutions January 1996 - November 1996
Skills
Windows Server, VMware, HP Blade, Infrastructure..., Disaster Recovery, Data Center, Active Directory, Microsoft Exchange, ITIL, SharePoint, Citrix, Microsoft SQL Server, SSRS, IT Strategy, Integration, Visio, SDLC, Servers, SQL, IIS, Enterprise Architecture, IT Operations, HP, DNS, IT Management, System Deployment, Troubleshooting, System Administration, VMware Infrastructure, Solution Architecture, Hyper-V, Information Technology, Requirements Analysis, Microsoft Technologies, Security, High Availability, Virtualization, Cluster, VMware ESX, Cloud Computing, Incident Management, Databases, IT Service Management, Vendor Management
Education
University of Central Arkansas 1991 — 1994
Computer Science
Hendrix College 1990 — 1991
Subiaco Academy 1987 — 1990
High School Diploma
ConocoPhillips January 2012 - Present
Dollar Thrifty Automotive Group April 2011 - December 2011
Verizon Business November 1995 - April 2011
Worldcom 1995 - 2000
Avis Budget Group 1991 - 1995
Education
University of Tulsa 1989 — 1991
M.S., Computer Science
Indian Statistical Institute 1986 — 1988
M.Stat, Math & Statistics
Gilkey Group LLC August 2012 - Present
Dollar Thrifty Automotive Group September 2005 - July 2014
Skills
Leadership, Team Building
Education
Grand Valley State University 1992 — 1997
Everett
Training, Instructional Design and Writing Consultant June 2009 - Present
Dollar Thrifty Automotive Group October 2004 - October 2008
Cox January 2004 - October 2004
TCIM Services January 1997 - August 2002
Skills
Instructional Design, Training, E-Learning, Instructor-led Training, Training Delivery, Leadership Development, Workshop Facilitation, Coaching, Blended Learning, Organizational..., Management, Performance Management, Needs Analysis, Staff Development, ADDIE, Learning Management, Organizational..., Adult Education, Employee Training, Onboarding, Employee Engagement, Interviews, Talent Management, Higher Education, Captivate, Policy, Distance Learning, Performance Improvement, Career Development, Performance Consulting, Management Development, Developing Writing..., Attended Quality..., Team Building
Education
Concordia University 1974 — 1979
M.A., Curriculum Development and Evaluation
Dollar Thrifty Automotive Group March 2013 - Present
CODA Automotive, Inc. August 2012 - December 2012
CODA Automotive, Inc. October 2011 - August 2012
j2 Global Communications August 2011 - October 2011
SpaceX May 2009 - March 2011
Express Personnel May 2008 - April 2009
HRi 2009 - 2009
Supplemental Health Care July 2006 - March 2008
Robert Half International July 2005 - July 2006
Skills
Human Resources, Interviews, Sourcing, Employee Benefits, Temporary Placement, Talent Management, HRIS, Payroll, Employee Relations, Recruiting, Marketing, College Recruiting, Onboarding, Applicant Tracking..., Cold Calling, Project Management, Temporary Staffing, Hiring, Staffing Services, Screening
Education
Cal State Dominguez
Project Management
El Camino College
Business Management
University of Phoenix
Business
EDG International, Inc. January 2008 - December 2008
Nordam Group as Express Professionals Contractor September 2007 - November 2007
Dollar Thrifty Automotive Group July 2006 - August 2007
Dollar Thrifty Automotive Group January 2004 - July 2006
Engineering Design Group May 2000 - August 2003
Willbros Energy Services Company October 1997 - May 2000
Education
1988 — 1991
MS, Landscape Architeture
1983 — 1988
Bruno Air Conditioning September 2015 - Present
Hertz May 2013 - May 2015
Dollar Thrifty Automotive Group August 1994 - May 2013
Skills
Customer Service, Team Building, Management, Sales, Operations Management, Hospitality, Budgets, Sales Management, Tourism, Strategic Planning, Customer Satisfaction, Inventory Management, New Business Development, Operational Efficiency, Data Analysis, Staff Development, Inventory Control, Process Improvement, Account Management, Employee Recognition
Education
Florida Gulf Coast University 1998 — 2000
MBA, Business Administration and Management, General, 3.9 GPA
Florida State University 1988 — 1992
BS, Marketing, 3.1 GPA
WPX Energy Services March 2015 - Present
WPX Energy Services July 2011 - Present
Dollar Thrifty Automotive Group September 2009 - July 2011
Williams January 2006 - August 2009
Deloitte Consulting 2006 - 2006
Boston Market 2003 - 2006
Williams Communications March 1999 - June 2003
Skills
HRIS, PeopleSoft, Onboarding, Payroll, Program Management, Employee Relations, Applicant Tracking..., Workforce Planning, Succession Planning, Talent Management, Human Resources, Performance Management, Employee Benefits, Cognos, Ultipro Software, Skillsoft, Learning Management..., Saba, Benefits Administration, Talent Acquisition, Recruiting, Management
Education
Oklahoma State University 1996 — 2001
Human Resources Business Management
Haskell Indian Nations University 1997 — 1998
TaxSearch Inc July 2002 - Present
Dollar Thrifty Automotive Group 1995 - 2002
Skills
Tax Accounting, Contract Recruitment, Talent Acquisition, Temporary Placement, Tax, Executive Search, Recruiting, International Tax, Transfer Pricing, Onboarding, Talent Management, Technical Recruiting, Interviews, Interview Preparation, Human Resources, Succession Planning, Career Counseling, Corporate Tax, Permanent Placement, Hiring
Education
Georgia Southern University
Middle Georgia State University
CorpTrav Management Group April 2014 - November 2014
Dollar Thrifty Automotive Group July 2012 - June 2013
Travelocity Business January 2011 - December 2011
Sabre (GetThere) February 2008 - December 2010
Carlson Wagonlit Travel September 2005 - February 2008
Worldspan January 1994 - September 2005
Skills
Account Management, Business Travel, Travel Management, E-commerce, Online Travel, Sales, Negotiation, Management, Sales Process, Marketing, Tourism, Travel Technology, Contract Negotiation, B2B, Sales Management, Salesforce.com, New Business Development, Strategic Partnerships, Hotels, GDS, Sabre, Airlines, Hospitality, Revenue Analysis, Car Rental, Leisure, Competitive Analysis, Leisure Travel, Customer Satisfaction, International Sales, Sales Presentations, CRM, Business Development, Customer Retention, Lead Generation, Selling, Direct Sales, Sales Operations, Online Marketing
Education
Elgin Community College
Business Development, Psychology
Harper College
Business Administration
TDK Technologies February 2013 - Present
TDK Technologies February 2013 - Present
TEKsystems - Spirit Aerosystems Oklahoma Business Unit August 2007 - February 2013
Dollar Thrifty Automotive Group July 2004 - August 2007
Hertz March 2001 - July 2004
Wal-Mart March 1998 - March 2001
Skills
COBOL, CICS, JCL, VSAM, Application Development, SQL, SQL Server Management..., Oracle, DB2, SQL*Plus, Roscoe, Unix, QMF, Maximo, FTP, UltraEdit, Unit Testing, Test Scripts, Toad, Customer Service, On-Call, Microsoft Office, Microsoft Word, Microsoft Excel, Y2K, Access, Business Analysis, Management, Process Improvement, Requirements Analysis, SDLC, Software Development, Vendor Management, Visio, SharePoint
Education
DeVry University-Missouri 1995 — 2011
Bachelor’s of Science, Technical Management - Computer Informatio Syste
Music Choice December 2014 - Present
The Rose Group October 2008 - December 2014
Society Hill Group 2007 - 2008
Dollar Thrifty Automotive Group 2003 - 2007
ANC Rental Corp 1999 - 2003
Skills
Financial Reporting, Income Statement, Analysis, Strategic Financial..., Budgets, P&L, General Ledger, Training, Finance, Variance Analysis, Customer Service, Budgeting
Education
Drew University
Bachelor's Degree, Economics
Rutgers University
Master of Business Administration (M.B.A.), Finance
Regent May 2012 - Present
Shake a Leg Miami May 2008 - Present
Goodyear Tire & Rubber Company August 2010 - May 2012
Dollar Thrifty Automotive Group February 2009 - August 2009
Carnival Cruise Lines September 2005 - February 2008
Budget Rent A Car January 2001 - July 2005
Payless Car Rental February 1999 - July 2000
Education
Florida State University 1995 — 1997
Bachelor of Science, Communication
Dollar Thrifty Automotive Group October 2010 - Present
Enagic March 2009 - December 2010
Dominion Enterprises December 2006 - March 2009
dominon enterprises 2006 - 2009
Enterprise Rent-A-Car 1994 - 2006
Education
Indiana University Bloomington 1978 — 1982
B.S., Psychology & Therapeutic Recreation
Coughlin Automotive March 2008 - Present
Dollar Thrifty Automotive Group May 2006 - March 2008
Dollar Thrifty Automotive Group January 1990 - March 2008
Skills
Employee Relations, Performance Management, Team Building, FMLA, Coaching, Recruiting, Customer Service, Benefits Administration, Employee Engagement, Succession Planning, Strategic Planning, Human Resources, New Hire Orientations, Deferred Compensation, Employee Training, Onboarding, Workforce Planning, HRIS, Talent Acquisition, Employee Benefits, Customer Retention
Education
Franklin University 1992 — 1997
Bachelor of Science in Business Administration, Human Resources
Evident Health November 2013 - Present
Evident Health November 2013 - November 2014
Evident Health December 2012 - October 2013
Evident Health November 2010 - December 2012
Dollar Thrifty Automotive Group June 2007 - October 2010
Office Depot January 2001 - September 2006
Skills
WebEx, Troubleshooting, Software Implementation, Customer Service, Documentation, Problem Solving, Microsoft Office, Linux, System Testing, Word, PowerPoint, Unix, Testing, Access, Software Documentation, Quality Assurance, Computer Hardware, Training, Management, Microsoft Excel, Outlook, Team Building, Leadership, Operating Systems, Healthcare, Microsoft Word, Software Installation, Technical Support, Networking, Process Improvement, Project Management, Team Leadership, Public Speaking, Coaching, Customer Satisfaction, Sales, Research, Healthcare Information..., Visio
Education
Faulkner University 2008 — 2010
BBA, Business Administration
McGill-Toolen High School 1995 — 1999
Diploma
CACI International Inc April 2013 - Present
Sutherland Asbill & Brennan LLP October 2011 - November 2012
Lucas and Nowak, LLP August 2011 - October 2011
Dollar Thrifty Automotive Group March 2011 - August 2011
Finely YMCA February 2005 - August 2009
Skills
Legal Writing, Legal Research, Westlaw, Microsoft Office, Editing, Lexis, Research, Public Speaking, Social Media, Litigation, Legal Assistance, Corporate Law, Nonprofits, Mediation, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Analysis, Social Networking, Social Media Marketing, Public Relations, Trials, Courts, Policy Analysis, Intellectual Property, Appeals, Criminal Law, Public Policy, Family Law, Spanish, Outlook, Administrative..., International Relations, Legislation, Government, Legislative Relations, Politics, Time Management, French, Document Review, Interviews, Legal Issues, Visual Arts, Contemporary Art, Historic Preservation, Historical Research, Online Research, Appellate Practice, LexisNexis
Education
Duke University 2011 — 2011
Certificate, Paralegal
Elon University 2005 — 2009
Bachelor of Arts, Political Science and History, Graduated Cum Laude (3.633 GPA)
University of St. Andrews 2007 — 2007
Politics and History
Millbrook
Choice Hotels Canada January 2006 - Present
A&P Canada January 2005 - January 2006
Dollar Thrifty Automotive Group September 1991 - January 2005
Skills
Hotels, Hospitality, Marketing Strategy, Event Management, Marketing, Trade Shows, Management, Hospitality Management, Hospitality Industry
Education
Humber College
Architectural Technology
Car Rental Services LLC May 2009 - Present
Economy Rent A Car May 2009 - April 2011
Advantage Rent A Car October 2008 - May 2009
Car Rental Services LLC April 2007 - October 2008
Dollar Thrifty Automotive Group October 1993 - April 2007
National Car Rental System, Inc. September 1972 - November 1993
Skills
Business Planning, Strategy, Sales, Leadership, Management, Team Building, New Business Development, International Business, Franchising, Product Management, Sales Operations, Profit, Customer Satisfaction, Brand Development, Account Management, Strategic Planning, Pricing, B2B, P&L Management, Advertising, Customer Retention, Budgets, Sales Process, Customer Service, Competitive Analysis, Forecasting, Contract Negotiation, Car Rental, E-commerce, Process Improvement, Business Development, Increased Profitability, Global Management, Income Statement, Coaching, Start-ups, Strategic Partnerships, P&L Responsibility, Product Development, Selling, Key Account Management, Fleet Management, Online Marketing, Direct Sales, Executive Management, Retail, Profit Maximization, International Sales, Automotive, Market Planning
Education
Florida International University
United Rentals Inc. July 2014 - Present
Advantage Rent A Car September 2009 - July 2014
Bank of America March 2009 - September 2009
Advantage Rent A Car January 2008 - March 2009
Dollar Thrifty Automotive Group July 2006 - January 2008
Skills
Team Building, Customer Satisfaction, Operations Management, Sales Management, Account Management, Strategic Planning, Customer Service, Management, Forecasting, Negotiation
Education
Drake University
B.S., Finance/Management
Beal Inc. April 2012 - Present
Citibank NA April 2011 - Present
Action Link September 2009 - Present
Dollar-Thrifty Automotive Group August 2009 - January 2011
Millenium Wireless April 2008 - September 2009
Comcast May 2007 - August 2008
Skills
Tax Preparation, Bookkeeping, iPhone, iPod, iTunes, Real Estate, Commercial Real Estate, Real Estate Transactions, Real Estate Development, Real Estate Financing, Cash Flow, iPad, Loans, FHA, Selling, Investments
Education
Eastern Michigan University 2006 — 2011
Finance
Dollar Thrifty Automotive Group September 2007 - Present
Adaco Services, LLC January 2007 - September 2007
Pegasus Solutions January 2002 - September 2006
Skills
Business Travel, Travel Management, Tourism, Fortune 1000, Account Management, Sales Management, Sales, New Business Development, B2B, Negotiation, E-commerce, Contract Negotiation, Customer Satisfaction, Customer Service, Forecasting, Hospitality, Sales Process, Pricing, Hotels, Salesforce.com, Customer Retention, Cold Calling, Revenue Analysis, Trade Shows, Car Rental, Online Travel, Leisure, Yield Management, Leisure Travel, Incentives, Travel Technology, Sabre, International Sales
Education
East Stroudsburg University of Pennsylvania
Business Administration, Travel & Tourism
Holden International
Power Base Selling Program
GEICO November 2014 - Present
Dollar Thrifty Automotive Group October 2009 - November 2014
lids August 2009 - January 2010
The Men's Warehouse, Inc. March 2006 - June 2009
Wal-Mart February 2004 - March 2006
Skills
Operations Management, Customer Satisfaction, Tourism, Team Building, Customer Service, Process Improvement, Budgets, Hospitality, Management, Revenue Analysis, Inventory Management, Hotels, Forecasting, Call Centers, Team Leadership, Travel Management, Fleet Management, Income Statement, Sales Management, Sales, Account Management, Training, Leadership, Social Media, Outlook, PowerPoint, Microsoft Word, Microsoft Office
Education
Florida Agricultural and Mechanical University 2000 — 2003
Business Adminstration
ConocoPhillips 2015 - Present
ConocoPhillips July 2009 - Present
Dollar Thrifty Automotive Group November 2006 - April 2009
EDS July 2005 - November 2006
Skills
PL/SQL, Oracle, Data Modeling, Data Warehousing, Informatica, MS Project, Unix, ETL, Business Intelligence, Microsoft SQL Server, Teradata, Data Integration, Business Objects, SSRS, SQL, SSIS, Business Process, Access, Requirements Analysis, Database Design, Integration, SharePoint, Software Project..., Business Analysis, SDLC, Enterprise Architecture, Erwin, Visio, ERP, Requirements Gathering, Project Management, Data Migration, Databases, Systems Analysis, T-SQL, Crystal Reports, Solution Architecture, Analysis, Data Warehouse...
Education
University of Central Oklahoma 2001 — 2004
Bachelor in Computer Science
Hamdard University 1999 — 2001
Gartner 2015 - Present
Advantage Rent A Car August 2013 - July 2015
Dollar Thrifty Automotive Group October 2004 - July 2013
Bellasera Resort 2003 - 2004
Marco Beach Ocean Resort 2001 - 2003
Skills
Revenue Analysis, Hospitality, Customer Satisfaction, Leisure, Travel Management, Tourism, Management, Sales, Hospitality Management, Hotels, Negotiation, P&L, Account Management, Budgets, Customer Service
Education
Eastern University 1994 — 1998
Bachelor of Arts (BA), Communication and Media Studies, 3.4
Christian School of York
High School
Kumon Canada Inc. June 2014 - Present
Kumon Canada Inc. October 2009 - June 2014
Dollar Thrifty Automotive Group January 2007 - August 2009
Humber Students' Federation 2001 - 2006
Skills
Marketing Communications, Marketing, Marketing Strategy, Event Planning, Public Relations, Social Media Marketing, Customer Service, Event Management, Direct Marketing, Market Research, Advertising, Teamwork, Online Marketing, Integrated Marketing, Project Management, Strategic Planning, Social Media, Communication, Contract Negotiation, Microsoft Office, Public Speaking, Digital Marketing, Research, Data Analysis
Education
George Brown College
Diploma, Business Administration-Marketing
Ryerson University
Bachelor of Commerce, Marketing
Hertz Car Rental January 2014 - Present
Dollar Thrifty Automotive Group September 2007 - Present
Lewis Transportation Group March 2001 - August 2007
Skills
Tourism, Leisure, Revenue Analysis, Yield Management, Travel Management, Hotels, Car Rental, Hospitality, Business Travel, Customer Satisfaction, Sales Management, Resorts, Hospitality Industry, Team Building
Education
High Point University 1979 — 1983
Bachelor of Business Administration (BBA), Economics
GO JET AIRLINES January 2013 - Present
CORE STAFF AGENCY January 2012 - January 2013
SWISSPORT INERNATIONAL January 2010 - January 2011
DOLLAR THRIFTY AUTOMOTIVE GROUP January 2010 - January 2011
NORTHWEST AIRLINES January 1991 - January 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Outlook, Teaching, Public Speaking, Marketing, Time Management, Community Outreach, Coaching, Sales, Public Relations, Team Leadership
Education
Grambling State University
Grambling State University
Bachelor of Arts, Communications, Radio/Television
Frontline Performance Group October 2014 - Present
Dollar Thrifty Automotive Group January 2013 - October 2014
WorkPlace Systems March 2010 - 2012
Enterprise Rent-A-Car October 2005 - November 2009
Skills
SaaS, Account Management, Sales, Training, Business Development, Sales Management, Forecasting, Process Improvement, Marketing, Operations Management, Project Management, Retail, Management, Customer Service, Change Management, Workforce Management, Contract Negotiation, Process Scheduler, Coaching, Salesforce.com, CRM, Team Building, Leadership, Customer Satisfaction, Cold Calling, Recruiting, Time Management, Insurance, Employee Training, Profit, Hiring, Interviews, Microsoft Office, Leadership Development, Public Speaking, College Recruiting, Property, Software Implementation, Professional Services, Team Management
Education
Concordia University-River Forest 2002 — 2005
BA, Management/Marketing
Vanderbilt Mortgage and Finance, Inc May 2011 - Present
Dollar Thrifty Automotive Group February 2002 - June 2009
Avis Budget Group August 1983 - July 2001
Skills
Outlook, Customer Service, Microsoft Office, Microsoft Excel, Loans, Accounting, Financial Analysis, Process Improvement, Human Resources, Credit, Risk Management, Analysis, Insurance, Auditing, Banking, Budgets, Forecasting, Accounts Receivable
Education
Golden West College 1978 — 1979
Accounting and Business/Management
La Quinta High School 1974 — 1978
Accounting and Business/Management
Dollar Thrifty Automotive Group June 2010 - Present
Watterson Construction Co. June 2007 - September 2007
Skills
Team Leadership, Microsoft Office, Analysis
Education
Eastern Washington University 2004 — 2009
Bachelor of Arts, Business Management
Gonzaga Preparatory High School 2000 — 2004
Diploma, General Studies
Hertz Dollar Thrifty firefly 2007 - Present
Dollar Thrifty Automotive Group 2004 - 2007
Universal financial service inc 2002 - 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, Training
Education
Florida International University - College of Business
Bachelor of Business Administration (B.B.A.), Finance, General
Triumph Aerostructures - Vought Aircraft Division September 2014 - Present
Triumph Aerostructures - Vought Aircraft Division March 2014 - September 2014
Chipton and Ross June 2013 - March 2014
B & E Industries July 2011 - September 2012
Intuitive Technology Group 2011 - 2012
PepsiCo 2010 - 2010
Dollar Thrifty Automotive Group 2005 - 2009
BancTec 2000 - 2004
Skills
Active Directory, Windows Server, VMware, Microsoft Exchange, Windows 7, SharePoint, Network Administration, Servers, Cisco Technologies, Microsoft SQL Server, Troubleshooting, SQL, Disaster Recovery, XP, IT Management, Windows XP, DNS, System Administration, Operating Systems, Software Installation, Computer Hardware, Software Documentation, Help Desk Support, Networking, IIS, SCCM, Group Policy, Windows, Network Security, DHCP, Hardware, TCP/IP, Citrix, System Deployment, Unix
Education
Eastfield College
Richland College
National Bank Financial Group June 2009 - Present
Groupe-conseil Solertia August 2008 - May 2009
Réseau des Femmes D'Affaires du Québec 1994 - 2009
ACT services conseil August 2006 - August 2008
Réseau des Femmes D'Affaires du Québec 1994 - 2008
Dollar Thrifty Automotive Group November 1998 - July 2006
Education
HEC Montréal
Martha's Vineyard Airport March 2005 - December 2008
Dollar Thrifty Automotive Group May 1984 - February 1993
Pan American World Airways, Inc. January 1980 - March 1984
National Airlines, Inc July 1970 - January 1980
Skills
Management, Airports, Customer Service, Strategic Planning, Operations Management, Negotiation, Sales, Business Strategy
Education
Columbia University in the City of New York 1967 — 1970
Global Xchange Orlando August 2011 - Present
Dollar Thrifty Automotive Group October 1998 - May 2003
Walgreens June 1991 - October 1999
Education
Buffalo State College
BS, Business
Erie Community College
AS, Retail Mangement
Dollar Thrifty Automotive Group June 2011 - Present
National Car Rental March 2008 - May 2011
Holiday Inn Waikiki August 2006 - December 2008
Skills
Typing, Customer Service, 10 Key, Cashiering, Managerial, Hostess, Waitress
Education
Heald College-Honolulu 2003 — 2004
Associate's degree, Business Administration and Management, General
Pahoa High and Elementary 1965 — 1978
Dollar Thrifty Automotive Group 2006 - 2009
Thrifty Rent-A-Car July 2006 - August 2008
Northwest Center Industries February 2000 - February 2002
Seatlle, Wa. January 2000 - February 2002
Stepworks Enterprises November 1995 - November 1999
Education
Highline College 1992 — 1994
Associate of Arts and Sciences (AAS), Paralegal Studies, 3.2
Highline College
AAS, Paralegal Studies
Dollar Thrifty Automotive Group July 2010 - Present
UnderGround Dis October 2008 - November 2009
AppleOne October 2006 - October 2008
Skills
Sales, Customer Service, Recruiting, Human Resources, Customer Retention, Software Documentation, Account Management, Team Building, Training, Management, Cold Calling, Access, Microsoft Office
Education
Grand Canyon University 2001 — 2004
Computer Science
Don Antonio Lugo Highschool 1994 — 1998
Dollar Thrifty Automotive Group June 2010 - Present
Enterprise Rent-A-Car June 2005 - December 2008
Skills
Customer Service, Sales Management, Conflict Resolution, Leadership, Customer Retention, Process Improvement, Cost Management, Employee Training, Progressive Discipline, Hiring Employees, Interviews, Sales
Education
Florida Atlantic University 2002 — 2005
Bachelor of Business Administration (BBA), Finance, General
University of Central Florida
Business Administration and Management, General
CITY OF TAHLEQUAH July 2012 - Present
Northeast Rural Services August 2011 - July 2012
Logstore May 2011 - September 2011
Thunderbowl Bowling Ally May 2010 - June 2011
Asplundh Tree Expert Co. May 2005 - June 2007
Dollar Thrifty Automotive Group July 2002 - June 2005
Movie Gallery January 2003 - June 2004
Skills
Class B CDL, Microsoft Word, Word Processing, Spreadsheets, Internet
Education
Northeastern State University 2009 — 2011
Accounting, junior
Haskell Indian Nations University 1997 — 1998
none, General Studies
Tahlequah High School 1993 — 1997
diplomia, 12th
Dollar Thrifty Automotive Group June 2011 - Present
CORT January 2009 - November 2010
ModSpace August 2006 - November 2008
Skills
Account Management, Customer Retention, Sales Management, Customer Service, Sales Operations, Cold Calling, Direct Sales, Sales Process, B2B, Marketing, Forecasting, Retail, Management, New Business Development, Call Centers
Education
Delgado Community College 1993 — 1995
General Studies
Hertz March 2013 - Present
Dollar Thrifty Automotive Group 2012 - 2013
Dollar Thrifty Automotive Group 2003 - 2012
Dollar Thrifty Automotive Group 2001 - 2003
ANC Rental Corporation; Alamo and National Car Rental 2000 - 2001
ANC Rental Corporation; Alamo and National Car Rental 1997 - 2001
Alamo Rent A Car 1996 - 1997
Alamo Rent A Car 1995 - 1996
Alamo Rent A Car 1991 - 1995
Skills
Account Management, Car Rental, Customer Satisfaction, Forecasting, P
Education
Eastern Illinois University
Xerox March 2014 - Present
Hertz September 2013 - March 2014
Dollar Thrifty Automotive Group August 2008 - September 2013
Enterprise Rent-A-Car January 2004 - January 2008
Skills
Performance Management, Employee Relations, Training, Recruiting, Talent Management, Employee Training, Employee Engagement, Onboarding, Human Resources, Succession Planning, Coaching, Training Delivery, Customer Satisfaction, Customer Service, Career Development, HR Policies, Team Building, Management Development
Education
Florida International University
St. Thomas University
H&H Construction 2011 - Present
Dollar Thrifty Automotive Group July 2010 - September 2010
Education
Wichita State University 2010 — 2014
Bachelor of Science (BS), Biochemistry
Cowley College 2008 — 2010
Associate of Science (A.S.), Pre-Engineering