eLoyalty Company
Industry: Company
DescriptionMattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois and was founded in 1994. CEO: Kelly D. Conway (May 1999–) Headquarters: Chicago, IL Chief people officer: Melissa Moore Parent organization: NICE Systems Inc. Subsidiaries: eLoyalty Corp (Australia) Pty. Ltd, SVPs: Doug Brown (Software Development), Melissa Moore
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eLoyalty Employees
Employee
Years
Job
Industry
William Esch William Esch's eLoyalty Experience September 2009 - April 2010
Job Research Associate at Stax Inc.
Industry Management Consulting
Experience
Stax Inc. November 2013 - Present
Gibson Consulting Group, LLC January 2011 - September 2011
eLoyalty September 2009 - April 2010
Echo Global Logistics June 2008 - August 2008
Skills
Business Analysis, Management Consulting, Change Management, Management, Project Management, Microsoft Office, Business Process..., Analytics, Market Research, Operations Improvement, Management Reporting, Performance Improvement, Third Party Vendor..., Organizational Change, Supply Chain Operations, Tutoring, Buy-side, M&A analysis, Market Sizing, Market Analysis, Analysis, CRM, Consulting, Strategy, Data Analysis, Strategic Planning
Education
University of Iowa 2005 — 2009
Bachelor of Arts (B.A.), Econonmics, International Studies
Stax Inc. November 2013 - Present
Gibson Consulting Group, LLC January 2011 - September 2011
eLoyalty September 2009 - April 2010
Echo Global Logistics June 2008 - August 2008
Skills
Business Analysis, Management Consulting, Change Management, Management, Project Management, Microsoft Office, Business Process..., Analytics, Market Research, Operations Improvement, Management Reporting, Performance Improvement, Third Party Vendor..., Organizational Change, Supply Chain Operations, Tutoring, Buy-side, M&A analysis, Market Sizing, Market Analysis, Analysis, CRM, Consulting, Strategy, Data Analysis, Strategic Planning
Education
University of Iowa 2005 — 2009
Bachelor of Arts (B.A.), Econonmics, International Studies
Amit Tripathi's eLoyalty Experience 1999 - 2001
Job National Sales Leader ERP/CRM/Cloud Consulting Services at IBM
Industry Information Technology and Services
Experience
IBM January 2011 - Present
IBM February 2006 - January 2011
HCL October 2004 - February 2006
Systech International January 2002 - October 2005
eLoyalty 1999 - 2001
Skills
CRM, Cloud Computing, Consulting, Cross-functional Team..., IT Strategy, Leadership, Management, Operations Management, Outsourcing, Pre-sales, Product Development, Program Management, SAP, Solution Architecture, Strategy, Business Intelligence, Project Management, Telecommunications
Education
University of Notre Dame 1988 — 1992
Business, Finance
IBM January 2011 - Present
IBM February 2006 - January 2011
HCL October 2004 - February 2006
Systech International January 2002 - October 2005
eLoyalty 1999 - 2001
Skills
CRM, Cloud Computing, Consulting, Cross-functional Team..., IT Strategy, Leadership, Management, Operations Management, Outsourcing, Pre-sales, Product Development, Program Management, SAP, Solution Architecture, Strategy, Business Intelligence, Project Management, Telecommunications
Education
University of Notre Dame 1988 — 1992
Business, Finance
Miguel Halili's eLoyalty Experience April 2010 - June 2011
Job Resolution Manager at Dell
Industry Information Technology and Services
Experience
Dell January 2015 - Present
Dell August 2013 - January 2015
Dell February 2012 - August 2013
eLoyalty April 2010 - June 2011
Best Buy April 2009 - September 2010
Dell April 2007 - March 2009
Dell August 2006 - April 2007
eTelecare Global Solutions September 2003 - March 2005
Skills
Technical Support, Mentoring, Coaching, Technical Training, Call Centers, Software Documentation, Troubleshooting, Team Leadership, Computer Hardware, Customer Experience, Process Improvement, Team Management, Operating Systems, Networking, Windows, Servers, Customer Satisfaction, IT Service Management, Data Center, ITIL, VMware Server, Linux Server, Red Hat Linux, Escalation Resolution, Service Delivery, Vendor Management, Windows XP, Hardware, Active Directory, IT Operations, Windows 7
Education
University of Santo Tomas 1998 — 2003
Bachelors of Science, Psychology
Dell January 2015 - Present
Dell August 2013 - January 2015
Dell February 2012 - August 2013
eLoyalty April 2010 - June 2011
Best Buy April 2009 - September 2010
Dell April 2007 - March 2009
Dell August 2006 - April 2007
eTelecare Global Solutions September 2003 - March 2005
Skills
Technical Support, Mentoring, Coaching, Technical Training, Call Centers, Software Documentation, Troubleshooting, Team Leadership, Computer Hardware, Customer Experience, Process Improvement, Team Management, Operating Systems, Networking, Windows, Servers, Customer Satisfaction, IT Service Management, Data Center, ITIL, VMware Server, Linux Server, Red Hat Linux, Escalation Resolution, Service Delivery, Vendor Management, Windows XP, Hardware, Active Directory, IT Operations, Windows 7
Education
University of Santo Tomas 1998 — 2003
Bachelors of Science, Psychology
Evan Blake's eLoyalty Experience August 2006 - August 2007
Job
Industry Computer Software
Experience
AppDynamics October 2013 - Present
BMC Software September 2008 - October 2013
Exony August 2007 - August 2008
eLoyalty August 2006 - August 2007
IP Unity February 2004 - August 2006
Cisco Systems July 1999 - February 2004
GeoTel (Acquired by Cisco) April 1999 - July 1999
Mosaix (Aquired by Lucent) April 1997 - April 1999
Centigram Communications April 1995 - April 1997
AT&T September 1991 - April 1995
Education
University of Puget Sound 1987 — 1991
BA
AppDynamics October 2013 - Present
BMC Software September 2008 - October 2013
Exony August 2007 - August 2008
eLoyalty August 2006 - August 2007
IP Unity February 2004 - August 2006
Cisco Systems July 1999 - February 2004
GeoTel (Acquired by Cisco) April 1999 - July 1999
Mosaix (Aquired by Lucent) April 1997 - April 1999
Centigram Communications April 1995 - April 1997
AT&T September 1991 - April 1995
Education
University of Puget Sound 1987 — 1991
BA
Jeff Davidson Jeff Davidson's eLoyalty Experience 1998 - 2000
Job Contact Center Consultant at Mitel
Industry Information Technology and Services
Experience
Hewlett-Packard March 2011 - December 2012
Kaiser Permanente IT 2006 - 2011
Kaiser Permanente IT 2003 - 2006
Kaiser Permanente IT 2000 - 2003
eLoyalty 1998 - 2000
Technology Solutions Company (now eLoyalty) 1993 - 1998
Skills
CTI, Integration, Software Development, Genesys, IVR, Avaya, Contact Centers, Telephony, Call Center, VoIP, ACD, Vendor Management, Telecommunications, Speech Recognition, Solution Architecture, Call Centers, Workforce Management, Pre-sales, Routing, Customer Experience, System Deployment, CRM, IP, Unified Communications, SIP, Quality Assurance, Managed Services, Service Delivery, Testing, Professional Services, Outsourcing, SaaS, Data Center, Team Leadership, Enterprise Software, Cloud Computing, Infrastructure, ITIL, Cisco Technologies, Enterprise Architecture, Management, IT Service Management, IT Strategy
Education
University of Oregon
BSc, Computer Science
Hewlett-Packard March 2011 - December 2012
Kaiser Permanente IT 2006 - 2011
Kaiser Permanente IT 2003 - 2006
Kaiser Permanente IT 2000 - 2003
eLoyalty 1998 - 2000
Technology Solutions Company (now eLoyalty) 1993 - 1998
Skills
CTI, Integration, Software Development, Genesys, IVR, Avaya, Contact Centers, Telephony, Call Center, VoIP, ACD, Vendor Management, Telecommunications, Speech Recognition, Solution Architecture, Call Centers, Workforce Management, Pre-sales, Routing, Customer Experience, System Deployment, CRM, IP, Unified Communications, SIP, Quality Assurance, Managed Services, Service Delivery, Testing, Professional Services, Outsourcing, SaaS, Data Center, Team Leadership, Enterprise Software, Cloud Computing, Infrastructure, ITIL, Cisco Technologies, Enterprise Architecture, Management, IT Service Management, IT Strategy
Education
University of Oregon
BSc, Computer Science
Anne Bruce Anne Bruce's eLoyalty Experience December 2000 - March 2003
Job Managing Principal at AB & Associates / Vertical Startups
Industry Management Consulting
Experience
AB & Associates / Vertical Startups August 2014 - Present
iGATE Global Solutions February 2012 - August 2014
Up-Shift Business Performance October 2006 - October 2012
Curative Health Services March 2003 - March 2005
eLoyalty December 2000 - March 2003
Ernst & Young March 1997 - December 2000
Electronic Data Systems December 1985 - March 1997
IBM September 1982 - December 1985
Skills
IT Strategy, Strategy, Program Management, Management Consulting, CRM, Integration, Start-ups, Business Intelligence, ERP, Change Management, Management, Finance, Consulting, Leadership, Governance, PMO, Healthcare, Outsourcing, Mergers & Acquisitions, Entertainment, Project Management, Databases, Vendor Management, Business Process, Business Process..., Business Transformation, Software Development, Business Analysis, Project Portfolio..., Software Project..., Enterprise Architecture, Enterprise Software, Team Building, IT Service Management, Professional Services, PMP, Business Strategy, Cloud Computing, Data Center, IT Outsourcing, Process Improvement, Solution Architecture, Customer Experience..., Social CRM, Digital Strategy, Mobile Strategy, Executive Management, New Business Development
Education
University of Missouri-Kansas City 1981 — 1985
Computer Based Information Systems, Computer Science
AB & Associates / Vertical Startups August 2014 - Present
iGATE Global Solutions February 2012 - August 2014
Up-Shift Business Performance October 2006 - October 2012
Curative Health Services March 2003 - March 2005
eLoyalty December 2000 - March 2003
Ernst & Young March 1997 - December 2000
Electronic Data Systems December 1985 - March 1997
IBM September 1982 - December 1985
Skills
IT Strategy, Strategy, Program Management, Management Consulting, CRM, Integration, Start-ups, Business Intelligence, ERP, Change Management, Management, Finance, Consulting, Leadership, Governance, PMO, Healthcare, Outsourcing, Mergers & Acquisitions, Entertainment, Project Management, Databases, Vendor Management, Business Process, Business Process..., Business Transformation, Software Development, Business Analysis, Project Portfolio..., Software Project..., Enterprise Architecture, Enterprise Software, Team Building, IT Service Management, Professional Services, PMP, Business Strategy, Cloud Computing, Data Center, IT Outsourcing, Process Improvement, Solution Architecture, Customer Experience..., Social CRM, Digital Strategy, Mobile Strategy, Executive Management, New Business Development
Education
University of Missouri-Kansas City 1981 — 1985
Computer Based Information Systems, Computer Science
Daniel Abdul Daniel Abdul's eLoyalty Experience August 2005 - January 2007
Job Chief Information Officer at UCare
Industry Information Technology and Services
Experience
Genesis Work January 2014 - Present
UCare December 2013 - Present
Minnesota Department of Veterans Affairs December 2010 - December 2013
Kroll January 2007 - December 2010
NOVEL TECHNOLOGY INC. February 2000 - September 2007
eLoyalty August 2005 - January 2007
US ARMY (MN NATIONAL GUARD) April 1998 - February 2006
Target March 1997 - August 2005
Education
University of Minnesota - Carlson School of Management 2007 — 2009
MBA
University of Minnesota-Twin Cities
Bachelor
University of St. Thomas
Master of Science
Genesis Work January 2014 - Present
UCare December 2013 - Present
Minnesota Department of Veterans Affairs December 2010 - December 2013
Kroll January 2007 - December 2010
NOVEL TECHNOLOGY INC. February 2000 - September 2007
eLoyalty August 2005 - January 2007
US ARMY (MN NATIONAL GUARD) April 1998 - February 2006
Target March 1997 - August 2005
Education
University of Minnesota - Carlson School of Management 2007 — 2009
MBA
University of Minnesota-Twin Cities
Bachelor
University of St. Thomas
Master of Science
Dawn Pavel Dawn Pavel's eLoyalty Experience October 2008 - April 2010
Job Cloud Channel Account Manager at Calabrio, Inc
Industry Telecommunications
Experience
Calabrio, Inc January 2013 - Present
Calabrio, Inc January 2011 - Present
eLoyalty October 2008 - April 2010
State of Minnesota May 2000 - September 2008
State of Minnesota September 1999 - May 2000
Progressive Technologies March 1997 - September 1999
First Call Communications, Inc May 1994 - March 1997
Skills
Cisco Call Manager, CTI, Cisco Technologies, Unified Communications, VoIP, IVR, Contact Centers, ACD, Telephony, Avaya, SaaS, Enterprise Software, Cloud Computing, Pre-sales, Managed Services, Networking, Solution Architecture, Telecommunications, Technical Support, Professional Services
Education
University of Minnesota-Duluth 1987 — 1990
Psychology & Criminology
Calabrio, Inc January 2013 - Present
Calabrio, Inc January 2011 - Present
eLoyalty October 2008 - April 2010
State of Minnesota May 2000 - September 2008
State of Minnesota September 1999 - May 2000
Progressive Technologies March 1997 - September 1999
First Call Communications, Inc May 1994 - March 1997
Skills
Cisco Call Manager, CTI, Cisco Technologies, Unified Communications, VoIP, IVR, Contact Centers, ACD, Telephony, Avaya, SaaS, Enterprise Software, Cloud Computing, Pre-sales, Managed Services, Networking, Solution Architecture, Telecommunications, Technical Support, Professional Services
Education
University of Minnesota-Duluth 1987 — 1990
Psychology & Criminology
Ron Cox Ron Cox's eLoyalty Experience April 2003 - December 2005
Job Director Planogram Technology at Archway Marketing Services
Industry Computer Software
Experience
Archway Marketing Services May 2015 - Present
PogMaker April 2013 - Present
Mattersight (Formerly eLoyalty) December 2005 - March 2013
eLoyalty April 2003 - December 2005
ACL Wireless January 2002 - April 2003
Caldwell-Spartin April 2001 - January 2002
The Nielsen Company January 1998 - April 2001
Nielsen January 1995 - January 1998
Nielsen April 1991 - January 1995
Skills
Software Development, JavaScript, SQL, WCF, Agile Methodologies, XML, AJAX, ASP.NET, .NET, Microsoft SQL Server, C#, Java, Cloud Computing, OOP, JSON, Architecture, MVC, HTML 5, Web Services, SDLC, Visual Studio, Scrum, Architectures, SaaS, SVG, HTML, Visual C++, VB.NET, MongoDB, Flash, Adobe Creative Suite, Windows Media Encoder, ActionScript, Hadoop, Data Integration, CPG Industry, In-store Marketing, Planograms, Planogram Development, Shelf Management, Software Design, Management, HTML5
Education
University of North Texas
Bachelor of Science, Computer Science
Archway Marketing Services May 2015 - Present
PogMaker April 2013 - Present
Mattersight (Formerly eLoyalty) December 2005 - March 2013
eLoyalty April 2003 - December 2005
ACL Wireless January 2002 - April 2003
Caldwell-Spartin April 2001 - January 2002
The Nielsen Company January 1998 - April 2001
Nielsen January 1995 - January 1998
Nielsen April 1991 - January 1995
Skills
Software Development, JavaScript, SQL, WCF, Agile Methodologies, XML, AJAX, ASP.NET, .NET, Microsoft SQL Server, C#, Java, Cloud Computing, OOP, JSON, Architecture, MVC, HTML 5, Web Services, SDLC, Visual Studio, Scrum, Architectures, SaaS, SVG, HTML, Visual C++, VB.NET, MongoDB, Flash, Adobe Creative Suite, Windows Media Encoder, ActionScript, Hadoop, Data Integration, CPG Industry, In-store Marketing, Planograms, Planogram Development, Shelf Management, Software Design, Management, HTML5
Education
University of North Texas
Bachelor of Science, Computer Science
Kevin Marinan Kevin Marinan's eLoyalty Experience May 1999 - June 2002
Job Senior Information Business/Technology Executive
Industry Financial Services
Experience
RBC Wealth Management August 2014 - May 2015
Thrivent Financial August 2008 - October 2012
Thrivent Financial January 2003 - July 2008
eLoyalty May 1999 - June 2002
Ameriprise Financial Services, Inc. July 1995 - June 1998
Skills
IT Strategy, CRM, Financial Services, Strategic Planning, Outsourcing, Strategy, Leadership, Enterprise Architecture, Business Development, Change Management, Business Process..., Mergers & Acquisitions, Program Management, Business Analysis, Talent Management, Strategic Financial..., SDLC, PMO, Vendor Management, Business Alignment, Management, Integration, Project Planning, Start-ups, Software Development, Information Technology, Business Strategy, Business Process, Management Consulting, Process Improvement, Cross-functional Team..., Risk Management, Project Portfolio..., Executive Management, Consulting, Enterprise Software, Governance, IT Management, Business Intelligence, SaaS, Portfolio Management, Salesforce.com
Education
University of Minnesota - Carlson School of Management 1982 — 1985
MBA, Business Administration/Marketing
RBC Wealth Management August 2014 - May 2015
Thrivent Financial August 2008 - October 2012
Thrivent Financial January 2003 - July 2008
eLoyalty May 1999 - June 2002
Ameriprise Financial Services, Inc. July 1995 - June 1998
Skills
IT Strategy, CRM, Financial Services, Strategic Planning, Outsourcing, Strategy, Leadership, Enterprise Architecture, Business Development, Change Management, Business Process..., Mergers & Acquisitions, Program Management, Business Analysis, Talent Management, Strategic Financial..., SDLC, PMO, Vendor Management, Business Alignment, Management, Integration, Project Planning, Start-ups, Software Development, Information Technology, Business Strategy, Business Process, Management Consulting, Process Improvement, Cross-functional Team..., Risk Management, Project Portfolio..., Executive Management, Consulting, Enterprise Software, Governance, IT Management, Business Intelligence, SaaS, Portfolio Management, Salesforce.com
Education
University of Minnesota - Carlson School of Management 1982 — 1985
MBA, Business Administration/Marketing
Lisa Vincenti Lisa Vincenti's eLoyalty Experience October 1998 - September 2001
Job
Industry Health, Wellness and Fitness
Experience
Sensory Revolution January 2006 - Present
Juri Commons Park 2005 - Present
Interactive Bodywork May 2002 - Present
eLoyalty October 1998 - September 2001
Cambridge Technology Partners May 1996 - September 1998
Various Positions 1995 - 1996
Skills
Health, Healing, Bodywork, Lifestyle, Healthcare, Reiki, Wellness, Meditation, Teaching, Coaching, Nutrition, Fitness, Holistic Health, Strategic Planning, Reflexology, Aromatherapy, Stress, Treatments, Treatment, Pain Management, Detoxification, Alternative Medicine, Fibromyalgia, Wellbeing, Wellness Coaching, Energy Healing, Health Education, Stress Management, Lifestyle Coaching, Hypnosis, Yoga, Relaxation, Personal Development, Mindfulness, Life Coaching, Self-esteem, Hypnotherapy, NLP, Energy Work, Psychology, Therapists, Chronic Illness, Leadership, Life Transitions, Compassion, Therapeutic Massage, Pregnancy, Weight, Public Speaking, Management
Education
Jeanne Rose Aromatherapy & Herbs 2006 — 2006
World School of Massage 2002 — 2002
CMT
University of Miami 1988 — 1992
BS Communication
BAI
Rejuvenate
Sensory Revolution January 2006 - Present
Juri Commons Park 2005 - Present
Interactive Bodywork May 2002 - Present
eLoyalty October 1998 - September 2001
Cambridge Technology Partners May 1996 - September 1998
Various Positions 1995 - 1996
Skills
Health, Healing, Bodywork, Lifestyle, Healthcare, Reiki, Wellness, Meditation, Teaching, Coaching, Nutrition, Fitness, Holistic Health, Strategic Planning, Reflexology, Aromatherapy, Stress, Treatments, Treatment, Pain Management, Detoxification, Alternative Medicine, Fibromyalgia, Wellbeing, Wellness Coaching, Energy Healing, Health Education, Stress Management, Lifestyle Coaching, Hypnosis, Yoga, Relaxation, Personal Development, Mindfulness, Life Coaching, Self-esteem, Hypnotherapy, NLP, Energy Work, Psychology, Therapists, Chronic Illness, Leadership, Life Transitions, Compassion, Therapeutic Massage, Pregnancy, Weight, Public Speaking, Management
Education
Jeanne Rose Aromatherapy & Herbs 2006 — 2006
World School of Massage 2002 — 2002
CMT
University of Miami 1988 — 1992
BS Communication
BAI
Rejuvenate
Johnny Wazney Johnny Wazney's eLoyalty Experience 2000 - 2003
Job Talent and Organizational Development Professional
Industry Professional Training & Coaching
Experience
The Mosaic Company 2013 - 2014
Kohl's Department Stores 2012 - 2013
The Home Depot 2007 - 2012
Saeco USA 2007 - 2009
Farmers Insurance Group of Companies 2004 - 2007
Warner Bros. Entertainment Group of Companies 2003 - 2004
eLoyalty 2000 - 2003
SoftAd 1999 - 2000
National TechTeam 1996 - 1999
Skills
Communication, Training, Training Delivery, Instructor-led Training, Communication Training, Instructional Design, Blended Learning, Marketing, Politics, Legal Writing, Legal Research, Leadership Development, CRM, Governmental Affairs, Public Speaking, Animal Rights, Training Management, New Hire Orientations, New Hire Training, Contact Centers, Call Center, Consulting, Writing, News Writing, Creative Writing, Computer Software..., Soft Skills, Elevator Pitch, Workshop Facilitation, ADDIE, Lectora, Knowledge Transfer, Alternative Dispute..., Diversity Training, Cultural Awareness, LGBT community, Team Building, Employee Training, Performance Management, Strategic Planning
Education
University of Detroit Mercy 1994 — 1998
Bachelor of Arts (BA), Political Science and Government
Redford Union
The Mosaic Company 2013 - 2014
Kohl's Department Stores 2012 - 2013
The Home Depot 2007 - 2012
Saeco USA 2007 - 2009
Farmers Insurance Group of Companies 2004 - 2007
Warner Bros. Entertainment Group of Companies 2003 - 2004
eLoyalty 2000 - 2003
SoftAd 1999 - 2000
National TechTeam 1996 - 1999
Skills
Communication, Training, Training Delivery, Instructor-led Training, Communication Training, Instructional Design, Blended Learning, Marketing, Politics, Legal Writing, Legal Research, Leadership Development, CRM, Governmental Affairs, Public Speaking, Animal Rights, Training Management, New Hire Orientations, New Hire Training, Contact Centers, Call Center, Consulting, Writing, News Writing, Creative Writing, Computer Software..., Soft Skills, Elevator Pitch, Workshop Facilitation, ADDIE, Lectora, Knowledge Transfer, Alternative Dispute..., Diversity Training, Cultural Awareness, LGBT community, Team Building, Employee Training, Performance Management, Strategic Planning
Education
University of Detroit Mercy 1994 — 1998
Bachelor of Arts (BA), Political Science and Government
Redford Union
Elaine Smoley's eLoyalty Experience 2000 - 2001
Job Customer Experience Strategic Business Partner at Amdocs
Industry Telecommunications
Experience
Amdocs 2003 - Present
Vodafone 2001 - 2003
eLoyalty 2000 - 2001
Andersen Consulting 1996 - 2000
Zacson 1993 - 1996
ARS 1989 - 1993
VSE 1988 - 1989
Wyatt 1985 - 1988
Skills
Customer Experience..., Customer Experience..., Customer Experience..., Management Consulting, Telecommunications, Business Analysis, Program Management, Solution Architecture, Integration, PMO, Business Process, Business Transformation, Software Project..., CRM, SDLC, Requirements Analysis, Pre-sales
Education
University of Pittsburgh 1980 — 1984
Amdocs 2003 - Present
Vodafone 2001 - 2003
eLoyalty 2000 - 2001
Andersen Consulting 1996 - 2000
Zacson 1993 - 1996
ARS 1989 - 1993
VSE 1988 - 1989
Wyatt 1985 - 1988
Skills
Customer Experience..., Customer Experience..., Customer Experience..., Management Consulting, Telecommunications, Business Analysis, Program Management, Solution Architecture, Integration, PMO, Business Process, Business Transformation, Software Project..., CRM, SDLC, Requirements Analysis, Pre-sales
Education
University of Pittsburgh 1980 — 1984
Jeffery Steffens Jeffery Steffens's eLoyalty Experience January 2006 - October 2008
Job President and CEO at FocalPointe Group
Industry Management Consulting
Experience
FocalPointe Group July 2012 - Present
Optix Consulting November 2008 - July 2012
eLoyalty January 2006 - October 2008
eLoyalty January 2005 - December 2005
eLoyalty January 2000 - December 2004
eLoyalty February 1997 - December 1999
Mosaix 1991 - 1997
Skills
Leadership, Management Consulting, Consulting, Analytics, IT Strategy, Business Process..., Business Analysis, SaaS, Cloud Computing, Program Management, Vendor Management, Professional Services, CRM, Enterprise Software, Business Intelligence, Change Management, Cross-functional Team..., Project Management, Business Transformation, Call Centers, Strategy, Strategic Planning, Start-ups
Education
University of Washington 1994 — 1995
Executive MBA, Management & Product Development
University of Idaho 1986 — 1991
B.S. Business, Information Systems
FocalPointe Group July 2012 - Present
Optix Consulting November 2008 - July 2012
eLoyalty January 2006 - October 2008
eLoyalty January 2005 - December 2005
eLoyalty January 2000 - December 2004
eLoyalty February 1997 - December 1999
Mosaix 1991 - 1997
Skills
Leadership, Management Consulting, Consulting, Analytics, IT Strategy, Business Process..., Business Analysis, SaaS, Cloud Computing, Program Management, Vendor Management, Professional Services, CRM, Enterprise Software, Business Intelligence, Change Management, Cross-functional Team..., Project Management, Business Transformation, Call Centers, Strategy, Strategic Planning, Start-ups
Education
University of Washington 1994 — 1995
Executive MBA, Management & Product Development
University of Idaho 1986 — 1991
B.S. Business, Information Systems
Lisa Fulcher's eLoyalty Experience 1999 - 2001
Job Project Manager at Humana
Industry Information Technology and Services
Experience
Humana February 2013 - Present
Brinkman Financial Company, LLC. (BFC) September 2009 - February 2013
DHL Express USA March 2001 - September 2009
eLoyalty 1999 - 2001
MicroAge 1997 - 1999
Skills
Business Strategy, Mergers, Communication Training, Payment Industry, Vendor Management, Cross-functional Team..., Product Management, Project Portfolio..., Program Management, Business Process..., Business Analysis, Account Management, Change Management, Outsourcing, Cloud Computing, Team Leadership, Customer Experience, Enterprise Software, Strategic Planning, Business Development, E-commerce, CRM, Process Improvement, Management, Business Intelligence, Call Centers, Leadership, Competitive Analysis, SDLC, Business Process, Budgets, Software Development, Marketing, Mergers & Acquisitions, Sales, Strategy, Marketing Strategy, Talent Management, Project Planning, B2B, Consulting, Pre-sales, Product Development, Customer Satisfaction, Integration, Customer Retention, IT Strategy, Agile Methodologies, Project Delivery, PMO
Education
University of Phoenix
BSBM
University of Phoenix, BSBM
BSBM
Humana February 2013 - Present
Brinkman Financial Company, LLC. (BFC) September 2009 - February 2013
DHL Express USA March 2001 - September 2009
eLoyalty 1999 - 2001
MicroAge 1997 - 1999
Skills
Business Strategy, Mergers, Communication Training, Payment Industry, Vendor Management, Cross-functional Team..., Product Management, Project Portfolio..., Program Management, Business Process..., Business Analysis, Account Management, Change Management, Outsourcing, Cloud Computing, Team Leadership, Customer Experience, Enterprise Software, Strategic Planning, Business Development, E-commerce, CRM, Process Improvement, Management, Business Intelligence, Call Centers, Leadership, Competitive Analysis, SDLC, Business Process, Budgets, Software Development, Marketing, Mergers & Acquisitions, Sales, Strategy, Marketing Strategy, Talent Management, Project Planning, B2B, Consulting, Pre-sales, Product Development, Customer Satisfaction, Integration, Customer Retention, IT Strategy, Agile Methodologies, Project Delivery, PMO
Education
University of Phoenix
BSBM
University of Phoenix, BSBM
BSBM
Cory Nanus Cory Nanus's eLoyalty Experience May 2007 - August 2007
Job Consultant at Aon
Industry Insurance
Experience
Aon Hewitt July 2008 - Present
eLoyalty May 2007 - August 2007
Skills
Retirement, Actuarial Science, Defined Benefit, Pensions, Pension Administration, Employee Benefits, Pension Funds, Microsoft Office, Risk Management, 401k
Education
University of Pennsylvania 2004 — 2008
BA, Mathematics and Economics
Aon Hewitt July 2008 - Present
eLoyalty May 2007 - August 2007
Skills
Retirement, Actuarial Science, Defined Benefit, Pensions, Pension Administration, Employee Benefits, Pension Funds, Microsoft Office, Risk Management, 401k
Education
University of Pennsylvania 2004 — 2008
BA, Mathematics and Economics
Debbie Wallin's eLoyalty Experience 2002 - 2004
Job Strategic Account Manager
Industry Information Technology and Services
Experience
Seeking Next Opportunity January 2015 - Present
Windstream Communications June 2012 - December 2014
Mitel 2011 - 2011
Dimension Data January 2008 - January 2009
Cisco 2004 - 2006
eLoyalty 2002 - 2004
Aspect Software 1996 - 2001
Executone 1984 - 1996
Skills
Account Management, Salesforce.com, Business Development, Enterprise Software, CRM, Strategic Planning, Negotiation, Managed Services, Sales Process, Selling, Sales Operations, Unified Communications, Resource Management, Telecommunications, Cross-functional Team..., Solution Selling, Sales, VoIP, Direct Sales, Cloud Applications, Cloud Computing IaaS, Cloud Computing
Education
University of Kentucky
Psychology, Business
Seeking Next Opportunity January 2015 - Present
Windstream Communications June 2012 - December 2014
Mitel 2011 - 2011
Dimension Data January 2008 - January 2009
Cisco 2004 - 2006
eLoyalty 2002 - 2004
Aspect Software 1996 - 2001
Executone 1984 - 1996
Skills
Account Management, Salesforce.com, Business Development, Enterprise Software, CRM, Strategic Planning, Negotiation, Managed Services, Sales Process, Selling, Sales Operations, Unified Communications, Resource Management, Telecommunications, Cross-functional Team..., Solution Selling, Sales, VoIP, Direct Sales, Cloud Applications, Cloud Computing IaaS, Cloud Computing
Education
University of Kentucky
Psychology, Business
Eric Quitugua, CISSP's eLoyalty Experience December 2012 - June 2015
Job Senior Security Engineer at SolarWinds
Industry Information Technology and Services
Experience
SolarWinds June 2015 - Present
eLoyalty December 2012 - June 2015
Employees Retirement System of Texas September 2012 - December 2012
KForce Government Services (KGS) January 2012 - May 2012
BAE Systems Information Technology January 2009 - January 2012
BAE Systems Information Technology September 2005 - January 2009
BAE Systems Information Technology January 2005 - September 2005
Engineering Solutions and Products March 2003 - January 2005
United States Army April 1995 - March 2003
Skills
Vulnerability Assessment, Technical Writing, C&A, Requirements Analysis, Penetration Testing, Security Consulting, DIACAP, DoD, Information Assurance, Security Clearance, Security, CISSP, Security+, Network Security, Military, Computer Security, Troubleshooting, Information Security, Host Based Security..., Project Management, HBSS, Incident Response, Firewalls, Security Policy, Operating Systems, NIST, Information Security..., Security Awareness, Defense, IDS, Systems Engineering, Integration, Windows Server, Network Administration, Risk Assessment, McAfee, Servers, Software Documentation, Information Technology, Network Engineering, Disaster Recovery, COMSEC, Army, Top Secret, Vulnerability Management, System Administration, Security Audits, FISMA, Data Center, Networking
Education
University of Guam 1990 — 1994
BA
George Washing High School
George Washington High School
SolarWinds June 2015 - Present
eLoyalty December 2012 - June 2015
Employees Retirement System of Texas September 2012 - December 2012
KForce Government Services (KGS) January 2012 - May 2012
BAE Systems Information Technology January 2009 - January 2012
BAE Systems Information Technology September 2005 - January 2009
BAE Systems Information Technology January 2005 - September 2005
Engineering Solutions and Products March 2003 - January 2005
United States Army April 1995 - March 2003
Skills
Vulnerability Assessment, Technical Writing, C&A, Requirements Analysis, Penetration Testing, Security Consulting, DIACAP, DoD, Information Assurance, Security Clearance, Security, CISSP, Security+, Network Security, Military, Computer Security, Troubleshooting, Information Security, Host Based Security..., Project Management, HBSS, Incident Response, Firewalls, Security Policy, Operating Systems, NIST, Information Security..., Security Awareness, Defense, IDS, Systems Engineering, Integration, Windows Server, Network Administration, Risk Assessment, McAfee, Servers, Software Documentation, Information Technology, Network Engineering, Disaster Recovery, COMSEC, Army, Top Secret, Vulnerability Management, System Administration, Security Audits, FISMA, Data Center, Networking
Education
University of Guam 1990 — 1994
BA
George Washing High School
George Washington High School
Jay North Jay North's eLoyalty Experience 2003 - 2005
Job Recruiting Program Manager Business Analytics & Strategy at IBM Global Business Services
Industry Management Consulting
Experience
IBM Global Business Services June 2013 - Present
Cognizant Technology Solutions 2011 - June 2013
IBM Global Business Services 2005 - 2011
Northern Lights Consulting 2002 - 2006
eLoyalty 2003 - 2005
PricewaterhouseCoopers Consulting 2000 - 2002
Computer Associates 1998 - 2000
Tripp Lite 1995 - 1997
Geodesic Systems 1995 - 1996
Elek-Tek 1991 - 1995
Skills
Management Consulting, Executive Search, Sourcing, Recruiting, Consulting, Integration, CRM, Technical Recruiting, Strategy, Vendor Management, Business Intelligence, Applicant Tracking..., Management, Program Management, Professional Services, Enterprise Software, Human Resources, SaaS, Business Transformation, IT Strategy, Talent Acquisition, Change Management, Internet Recruiting, Business Process, College Recruiting, Outsourcing, Talent Management, SDLC, Leadership, Business Analysis, Networking, Screening, Benefits Negotiation, Resource Management, Temporary Placement, Contract Recruitment, Business Development, Performance Management, Hiring, Information Technology, Business Process..., Telecommunications, Negotiation, Employee Engagement, Workforce Planning, Onboarding, Search, Start-ups, Screening Resumes, Personnel Management
Education
Joliet Catholic Academy
University of Illinois at Urbana-Champaign
BS, Economics, Finance
IBM Global Business Services June 2013 - Present
Cognizant Technology Solutions 2011 - June 2013
IBM Global Business Services 2005 - 2011
Northern Lights Consulting 2002 - 2006
eLoyalty 2003 - 2005
PricewaterhouseCoopers Consulting 2000 - 2002
Computer Associates 1998 - 2000
Tripp Lite 1995 - 1997
Geodesic Systems 1995 - 1996
Elek-Tek 1991 - 1995
Skills
Management Consulting, Executive Search, Sourcing, Recruiting, Consulting, Integration, CRM, Technical Recruiting, Strategy, Vendor Management, Business Intelligence, Applicant Tracking..., Management, Program Management, Professional Services, Enterprise Software, Human Resources, SaaS, Business Transformation, IT Strategy, Talent Acquisition, Change Management, Internet Recruiting, Business Process, College Recruiting, Outsourcing, Talent Management, SDLC, Leadership, Business Analysis, Networking, Screening, Benefits Negotiation, Resource Management, Temporary Placement, Contract Recruitment, Business Development, Performance Management, Hiring, Information Technology, Business Process..., Telecommunications, Negotiation, Employee Engagement, Workforce Planning, Onboarding, Search, Start-ups, Screening Resumes, Personnel Management
Education
Joliet Catholic Academy
University of Illinois at Urbana-Champaign
BS, Economics, Finance
Donald Broms Donald Broms's eLoyalty Experience 1996 - 2001
Job Senior Systems Analyst / Software Integration PM
Industry Information Technology and Services
Experience
Infoworx 2008 - Present
Management Information Technology 2006 - 2008
Capgemini 2004 - 2006
BC Outsource 2002 - 2004
Arthur Andersen Business Consulting 2000 - 2002
eLoyalty 1996 - 2001
United States Army Reserve 1992 - 1999
DCA Worldcom 1993 - 1996
United States Navy 1984 - 1990
Skills
Information Systems, CRM, Program Management, Business Strategy, Customer Channel..., Call Centers, Information Systems..., Business Process..., Business Process..., Business Process..., Change Management, Software Quality..., Insurance Software, Call Center Architecture, CTI, Customer Centric..., Computer Telephony..., Call Center Operations, Call Center Efficiency..., Database Design, SQL, Genesys Framework, Visual Basic, Microsoft Office, Insurance, Process Improvement, Business Process Design, Integration, Cross-functional Team..., Business Intelligence, Management, Project Management, SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Vendor Management, Visio, Business Process, PMO, PMP, Project Delivery, Software Project..., Systems Analysis
Education
University of Oklahoma 1993 — 1995
BBA, MIS
Norman High School
Infoworx 2008 - Present
Management Information Technology 2006 - 2008
Capgemini 2004 - 2006
BC Outsource 2002 - 2004
Arthur Andersen Business Consulting 2000 - 2002
eLoyalty 1996 - 2001
United States Army Reserve 1992 - 1999
DCA Worldcom 1993 - 1996
United States Navy 1984 - 1990
Skills
Information Systems, CRM, Program Management, Business Strategy, Customer Channel..., Call Centers, Information Systems..., Business Process..., Business Process..., Business Process..., Change Management, Software Quality..., Insurance Software, Call Center Architecture, CTI, Customer Centric..., Computer Telephony..., Call Center Operations, Call Center Efficiency..., Database Design, SQL, Genesys Framework, Visual Basic, Microsoft Office, Insurance, Process Improvement, Business Process Design, Integration, Cross-functional Team..., Business Intelligence, Management, Project Management, SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Vendor Management, Visio, Business Process, PMO, PMP, Project Delivery, Software Project..., Systems Analysis
Education
University of Oklahoma 1993 — 1995
BBA, MIS
Norman High School
Gary Samuels's eLoyalty Experience 1998 - 2010
Job Area Vice President, Service Cloud at Salesforce.com
Industry Information Technology and Services
Experience
Salesforce January 2011 - Present
eLoyalty 1998 - 2010
Grant Thornton LLP 1991 - 1998
USConnect / Fourth Wave Technologies 1988 - 1991
IBM Corporation 1980 - 1987
Skills
CRM, Cloud Computing, Analytics, Customer Experience, Contact Centers, Integration, SaaS, Enterprise Software, Sales Enablement, Management Consulting, Salesforce.com, Professional Services, VoIP, Solution Selling, Channel, Call Centers, Unified Communications, Mobile Devices, Call Center, Go-to-market Strategy, Management, Sales Process, Consulting, IT Strategy, Cisco Technologies, Executive Management, Lead Generation, Vendor Management, Sales Operations, Strategic Partnerships, Product Development, Multi-channel Marketing, Data Center, Leadership, Business Intelligence, Networking, Strategy, Sales, Business Development, Product Management, Pre-sales, Business Alliances, Start-ups, Telecommunications, Outsourcing
Education
University of Michigan 1980 — 1980
M.S., Industrial & Operations Engineering
University of Michigan 1976 — 1979
B.S., Electrical Engineering
Salesforce January 2011 - Present
eLoyalty 1998 - 2010
Grant Thornton LLP 1991 - 1998
USConnect / Fourth Wave Technologies 1988 - 1991
IBM Corporation 1980 - 1987
Skills
CRM, Cloud Computing, Analytics, Customer Experience, Contact Centers, Integration, SaaS, Enterprise Software, Sales Enablement, Management Consulting, Salesforce.com, Professional Services, VoIP, Solution Selling, Channel, Call Centers, Unified Communications, Mobile Devices, Call Center, Go-to-market Strategy, Management, Sales Process, Consulting, IT Strategy, Cisco Technologies, Executive Management, Lead Generation, Vendor Management, Sales Operations, Strategic Partnerships, Product Development, Multi-channel Marketing, Data Center, Leadership, Business Intelligence, Networking, Strategy, Sales, Business Development, Product Management, Pre-sales, Business Alliances, Start-ups, Telecommunications, Outsourcing
Education
University of Michigan 1980 — 1980
M.S., Industrial & Operations Engineering
University of Michigan 1976 — 1979
B.S., Electrical Engineering
Don Sharp's eLoyalty Experience 2004 - 2005
Job President & CEO at Coolfire Solutions
Industry Information Technology and Services
Experience
Coolfire Solutions November 2013 - Present
miSEAT May 2013 - November 2013
Navistar Inc July 2012 - April 2013
Navistar October 2007 - June 2012
Valint Consulting LLC October 2005 - September 2007
eLoyalty 2004 - 2005
Software Architects June 2001 - July 2004
Whittman-Hart/marchFIRST July 1997 - June 2001
Accenture July 1990 - July 1997
Skills
IT Strategy, Program Management, Mergers, Business Development, Manufacturing, Insurance, Strategic Alliances, Business Process..., Business Intelligence, Process Improvement, Business Analysis, Vendor Management, SDLC, Management, Mergers & Acquisitions, Project Management, Cross-functional Team..., CRM, Strategy, Business Process, Strategic Planning, Team Leadership, Business Transformation, Business Strategy, Change Management, Strategic Partnerships, Management Consulting, ERP, Leadership, Consulting, Executive Management
Education
University of Notre Dame 1986 — 1990
BBA, Accounting
Coolfire Solutions November 2013 - Present
miSEAT May 2013 - November 2013
Navistar Inc July 2012 - April 2013
Navistar October 2007 - June 2012
Valint Consulting LLC October 2005 - September 2007
eLoyalty 2004 - 2005
Software Architects June 2001 - July 2004
Whittman-Hart/marchFIRST July 1997 - June 2001
Accenture July 1990 - July 1997
Skills
IT Strategy, Program Management, Mergers, Business Development, Manufacturing, Insurance, Strategic Alliances, Business Process..., Business Intelligence, Process Improvement, Business Analysis, Vendor Management, SDLC, Management, Mergers & Acquisitions, Project Management, Cross-functional Team..., CRM, Strategy, Business Process, Strategic Planning, Team Leadership, Business Transformation, Business Strategy, Change Management, Strategic Partnerships, Management Consulting, ERP, Leadership, Consulting, Executive Management
Education
University of Notre Dame 1986 — 1990
BBA, Accounting
Shawn Faherty's eLoyalty Experience February 2012 - Present
Job Account Manager at eLoyalty
Industry Computer Networking
Experience
eLoyalty February 2012 - Present
Sears Holdings December 2010 - February 2012
Sears Holdings November 2005 - December 2010
CSC May 2004 - November 2005
Sears, Roebuck and Company February 2000 - May 2004
Siemens ICN January 1999 - February 2000
Telxon March 1997 - January 1999
Skills
Cisco Technologies, Telecommunications, VoIP, Telephony, Cisco Call Manager, IP, Network Design, ACD, Switches, Routing, Call Routing, IVR, Networking, Vendor Management, Call Center, Call Centers, Enterprise Software, Outsourcing, Servers, Unified Communications, Managed Services, Avaya, Cloud Computing, Contact Centers, Data Center, Disaster Recovery, LAN-WAN, Network Architecture, WAN
Education
University of Louisiana at Lafayette 1987 — 1989
ITT Technical Institute
Associates, Electronics Engineering Technology
eLoyalty February 2012 - Present
Sears Holdings December 2010 - February 2012
Sears Holdings November 2005 - December 2010
CSC May 2004 - November 2005
Sears, Roebuck and Company February 2000 - May 2004
Siemens ICN January 1999 - February 2000
Telxon March 1997 - January 1999
Skills
Cisco Technologies, Telecommunications, VoIP, Telephony, Cisco Call Manager, IP, Network Design, ACD, Switches, Routing, Call Routing, IVR, Networking, Vendor Management, Call Center, Call Centers, Enterprise Software, Outsourcing, Servers, Unified Communications, Managed Services, Avaya, Cloud Computing, Contact Centers, Data Center, Disaster Recovery, LAN-WAN, Network Architecture, WAN
Education
University of Louisiana at Lafayette 1987 — 1989
ITT Technical Institute
Associates, Electronics Engineering Technology
Don Edman's eLoyalty Experience May 1996 - July 1997
Job VP Director Customer Service |
Industry Financial Services
Experience
FIS - Fidelity Information Services June 2015 - Present
Fiserv Lending Solutions February 2000 - December 2013
Answerthink July 1997 - December 1999
eLoyalty May 1996 - July 1997
First Union National Bank November 1994 - May 1997
AT&T Universal Card January 1990 - November 1994
Citibank 1985 - 1990
Skills
Strategy, Leadership, Strategic Partnerships, Business Process..., Call Centers, Recruiting, Financial Services, Vendor Management, Executive Management, Negotiation, Process Improvement, Risk Management, Business Analysis, Management, Operations Management, Outsourcing, Sales, SDLC, Program Management, Business Development, Cross-functional Team..., Project Management, Team Building, Banking, Call Center, Credit, Customer Service, Strategic Planning, Change Management, CRM, Customer Satisfaction, Customer Retention, Customer Insight, Customer Experience, Customer Engagement, Customer Support, Long-term Customer..., Human Resources, Budgets, Project Planning, Relationship Management, Consulting, Account Management, Product Management, Analysis, Team Leadership, Performance Management, Forecasting, Business Strategy, P&L Management
Education
University of Sioux Falls 1975 — 1979
Business Administration and Management, General, 3.2
FIS - Fidelity Information Services June 2015 - Present
Fiserv Lending Solutions February 2000 - December 2013
Answerthink July 1997 - December 1999
eLoyalty May 1996 - July 1997
First Union National Bank November 1994 - May 1997
AT&T Universal Card January 1990 - November 1994
Citibank 1985 - 1990
Skills
Strategy, Leadership, Strategic Partnerships, Business Process..., Call Centers, Recruiting, Financial Services, Vendor Management, Executive Management, Negotiation, Process Improvement, Risk Management, Business Analysis, Management, Operations Management, Outsourcing, Sales, SDLC, Program Management, Business Development, Cross-functional Team..., Project Management, Team Building, Banking, Call Center, Credit, Customer Service, Strategic Planning, Change Management, CRM, Customer Satisfaction, Customer Retention, Customer Insight, Customer Experience, Customer Engagement, Customer Support, Long-term Customer..., Human Resources, Budgets, Project Planning, Relationship Management, Consulting, Account Management, Product Management, Analysis, Team Leadership, Performance Management, Forecasting, Business Strategy, P&L Management
Education
University of Sioux Falls 1975 — 1979
Business Administration and Management, General, 3.2
Rod Hines's eLoyalty Experience 1994 - March 2001
Job Independent Computer Software Professional
Industry Computer Software
Experience
Independent Consultant March 2001 - August 2011
eLoyalty 1994 - March 2001
Sierra Nevada Corp. 1985 - 1993
Education
University of Nevada-Reno 1976 — 1981
Independent Consultant March 2001 - August 2011
eLoyalty 1994 - March 2001
Sierra Nevada Corp. 1985 - 1993
Education
University of Nevada-Reno 1976 — 1981
Steve Rodkey's eLoyalty Experience September 2003 - Present
Job Vice President at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty September 2003 - Present
Nuasis 2000 - 2003
Aspect Communications 1995 - 1999
Executone Information Systems 1988 - 1994
Skills
IVR, CTI, Call Center
Education
University of Maryland Baltimore County 1976 — 1980
eLoyalty September 2003 - Present
Nuasis 2000 - 2003
Aspect Communications 1995 - 1999
Executone Information Systems 1988 - 1994
Skills
IVR, CTI, Call Center
Education
University of Maryland Baltimore County 1976 — 1980
Diane Mcalear's eLoyalty Experience March 2005 - September 2013
Job Consulting Entineer at Nexus A Dimension Data Company
Industry Telecommunications
Experience
Nexus - A Dimension Data Company September 2013 - Present
eLoyalty March 2005 - September 2013
America Online 2002 - 2005
Cheap Tickets 1999 - 2002
Skills
IVR, Contact Centers, Cisco Technologies, Call Center, Unified Communications, CTI, ACD, Cisco Call Manager, Telecommunications, Call Centers, Integration, Telephony, Routing
Education
University of Montana 1984 — 1985
Nexus - A Dimension Data Company September 2013 - Present
eLoyalty March 2005 - September 2013
America Online 2002 - 2005
Cheap Tickets 1999 - 2002
Skills
IVR, Contact Centers, Cisco Technologies, Call Center, Unified Communications, CTI, ACD, Cisco Call Manager, Telecommunications, Call Centers, Integration, Telephony, Routing
Education
University of Montana 1984 — 1985
Jeffrey Apa's eLoyalty Experience 2000 - 2002
Job Manager, Server Operations and Data Center at Loyola University Chicago
Industry Information Technology and Services
Experience
Loyola University Chicago September 2008 - Present
Kaplan Professional August 2002 - September 2008
eLoyalty 2000 - 2002
Skills
Data Center, VMware, Active Directory, Servers, IT Management, IIS, High Availability, Storage, Microsoft Exchange, Strategy, Infrastructure, Information Technology, Budgets, Program Management, SDLC, Disaster Recovery, System Administration, Windows, Enterprise Architecture, Visio, Project Management, Management, Windows 7
Education
University of Illinois at Chicago 1994 — 1997
BA, History
Loyola University Chicago September 2008 - Present
Kaplan Professional August 2002 - September 2008
eLoyalty 2000 - 2002
Skills
Data Center, VMware, Active Directory, Servers, IT Management, IIS, High Availability, Storage, Microsoft Exchange, Strategy, Infrastructure, Information Technology, Budgets, Program Management, SDLC, Disaster Recovery, System Administration, Windows, Enterprise Architecture, Visio, Project Management, Management, Windows 7
Education
University of Illinois at Chicago 1994 — 1997
BA, History
Erice Cheng's eLoyalty Experience 2000 - 2001
Job Principal Business Systems Analyst at UC Irvine
Industry Information Technology and Services
Experience
UC Irvine February 2015 - Present
Edwards Lifesciences October 2014 - February 2015
UC Irvine Medical Center March 2011 - September 2014
CBRE 2010 - April 2011
Exelon October 2002 - February 2008
eLoyalty 2000 - 2001
IBM Global Services 1998 - 2000
Technology Solutions Company 1993 - 1998
Skills
PeopleSoft, HRIS, SDLC, Business Analysis, Project Planning, Business Process..., Website Development, Software Documentation, Human Resources, Recruiting, Personnel Management, Training, Reporting & Analysis, Employee Relations, Project Management, Strategy, CRM, Policy, Shared Service Center, Procedure Manuals, Business Process, Integration, Security, Process Improvement
Education
University of Illinois at Urbana-Champaign 1988 — 1992
Bachelor of Arts (BA)
UC Irvine February 2015 - Present
Edwards Lifesciences October 2014 - February 2015
UC Irvine Medical Center March 2011 - September 2014
CBRE 2010 - April 2011
Exelon October 2002 - February 2008
eLoyalty 2000 - 2001
IBM Global Services 1998 - 2000
Technology Solutions Company 1993 - 1998
Skills
PeopleSoft, HRIS, SDLC, Business Analysis, Project Planning, Business Process..., Website Development, Software Documentation, Human Resources, Recruiting, Personnel Management, Training, Reporting & Analysis, Employee Relations, Project Management, Strategy, CRM, Policy, Shared Service Center, Procedure Manuals, Business Process, Integration, Security, Process Improvement
Education
University of Illinois at Urbana-Champaign 1988 — 1992
Bachelor of Arts (BA)
Glenn Robinette's eLoyalty Experience 1997 - 2008
Job President at Triad Consulting, LLC
Industry Health, Wellness and Fitness
Experience
Triad Consulting, LLC 2008 - Present
US Preventive Medicine 2008 - 2010
eLoyalty 1997 - 2008
Aerial Communications 1996 - 1997
AT&T American Transtech 1990 - 1996
Skills
Strategy, Management Consulting, Customer Service, CRM, Call Center, Leadership, Strategic Planning, Workforce Management, Customer Experience, Performance Improvement, Business Analysis, Project Management, Telecommunications, Vendor Management, Customer Satisfaction, Call Centers, Change Management, Business Strategy, Performance Management, Business Intelligence, Consulting, Business Process..., Customer Retention, Contact Centers, Business Process, Professional Services, Program Management, Health Insurance, Team Building, Management, Healthcare, Process Improvement, Outsourcing, Cross-functional Team..., Business Development, Account Management, Training, Product Management, Operations Management, Coaching
Education
MBA 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Florida 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
Triad Consulting, LLC 2008 - Present
US Preventive Medicine 2008 - 2010
eLoyalty 1997 - 2008
Aerial Communications 1996 - 1997
AT&T American Transtech 1990 - 1996
Skills
Strategy, Management Consulting, Customer Service, CRM, Call Center, Leadership, Strategic Planning, Workforce Management, Customer Experience, Performance Improvement, Business Analysis, Project Management, Telecommunications, Vendor Management, Customer Satisfaction, Call Centers, Change Management, Business Strategy, Performance Management, Business Intelligence, Consulting, Business Process..., Customer Retention, Contact Centers, Business Process, Professional Services, Program Management, Health Insurance, Team Building, Management, Healthcare, Process Improvement, Outsourcing, Cross-functional Team..., Business Development, Account Management, Training, Product Management, Operations Management, Coaching
Education
MBA 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Florida 1994 — 1996
Master of Business Administration (MBA), Marketing/Marketing Management, General
Kenneth Olson's eLoyalty Experience 2000 - 2001
Job Principal, KMD International Group, Inc.
Industry Information Technology and Services
Experience
KMD International Group, Inc. January 2002 - Present
First Consulting Group (CSC) February 2001 - December 2001
eLoyalty 2000 - 2001
Superior Consultant Co. (Xerox) 1994 - 2000
Cerner Corporation 1986 - 1994
Accenture 1981 - 1985
Skills
CPOE, EMR, Healthcare, Consulting, CRM, Management, Healthcare Information..., Business Development, EHR, Analysis, Project Planning, Physicians, Hospitals, IT Strategy, Cerner, Professional Services, Integration, Informatics, Healthcare Management, Software Implementation, Business Analysis, Management Consulting, Clinical Research, Change Management, Program Management, Project Management, Process Improvement, Leadership, Healthcare Consulting, HIPAA
Education
University of Nebraska-Lincoln 1980 — 1981
MBA, Finance & Marketing
KMD International Group, Inc. January 2002 - Present
First Consulting Group (CSC) February 2001 - December 2001
eLoyalty 2000 - 2001
Superior Consultant Co. (Xerox) 1994 - 2000
Cerner Corporation 1986 - 1994
Accenture 1981 - 1985
Skills
CPOE, EMR, Healthcare, Consulting, CRM, Management, Healthcare Information..., Business Development, EHR, Analysis, Project Planning, Physicians, Hospitals, IT Strategy, Cerner, Professional Services, Integration, Informatics, Healthcare Management, Software Implementation, Business Analysis, Management Consulting, Clinical Research, Change Management, Program Management, Project Management, Process Improvement, Leadership, Healthcare Consulting, HIPAA
Education
University of Nebraska-Lincoln 1980 — 1981
MBA, Finance & Marketing
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY