eLoyalty Company
Industry: Company
DescriptionMattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois and was founded in 1994. CEO: Kelly D. Conway (May 1999–) Headquarters: Chicago, IL Chief people officer: Melissa Moore Parent organization: NICE Systems Inc. Subsidiaries: eLoyalty Corp (Australia) Pty. Ltd, SVPs: Doug Brown (Software Development), Melissa Moore
eLoyalty List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at eLoyalty. You can filter them based on skills, years of employment, job, education, department, and prior employment.
eLoyalty Salaries. You can even request information on how much does eLoyalty pay if you want to. Learn about salaries, pros and cons of working for eLoyalty directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
334 eLoyalty employees in database. Find out everything there's to know about eLoyalty employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
eLoyalty Employees
Employee
Years
Job
Industry
Tina Mesuria Tina Mesuria's eLoyalty Experience August 2009 - December 2009
Job Help Build a Secure Digital World! Visit our careers page at https://www.linkedin.com/company/gemalto/careers?trkeers
Industry Information Technology and Services
Experience
Gemalto January 2014 - Present
Gemalto October 2013 - January 2014
Electronic Arts July 2013 - September 2013
Mattersight Corporation May 2011 - June 2013
Wyle Integrated Science and Engineering Group May 2010 - April 2011
Quantum Solutions for Business, Inc. (Q4B) March 2010 - May 2010
eLoyalty August 2009 - December 2009
Q4B 2006 - 2008
Skills
Internet Recruiting, Technical Recruiting, recruiting, Corporate Recruiting, Sourcing, Recruiting, College Recruiting, SDLC, Applicant Tracking..., Contract Recruitment, Screening Resumes, CRM, Management, Human Resources, Screening, IT Recruitment, Consulting, Benefits Negotiation, Staff Augmentation, Onboarding, Talent Acquisition, Executive Search, Talent Management, Analytics, Staffing Services, Vendor Management, Temporary Placement, Interviews
Education
The University of Texas at Austin 2001 — 2005
Bachelors of Arts, Sociology, Minor in Psychology
Gemalto January 2014 - Present
Gemalto October 2013 - January 2014
Electronic Arts July 2013 - September 2013
Mattersight Corporation May 2011 - June 2013
Wyle Integrated Science and Engineering Group May 2010 - April 2011
Quantum Solutions for Business, Inc. (Q4B) March 2010 - May 2010
eLoyalty August 2009 - December 2009
Q4B 2006 - 2008
Skills
Internet Recruiting, Technical Recruiting, recruiting, Corporate Recruiting, Sourcing, Recruiting, College Recruiting, SDLC, Applicant Tracking..., Contract Recruitment, Screening Resumes, CRM, Management, Human Resources, Screening, IT Recruitment, Consulting, Benefits Negotiation, Staff Augmentation, Onboarding, Talent Acquisition, Executive Search, Talent Management, Analytics, Staffing Services, Vendor Management, Temporary Placement, Interviews
Education
The University of Texas at Austin 2001 — 2005
Bachelors of Arts, Sociology, Minor in Psychology
Jeremiah Lewis Jeremiah Lewis's eLoyalty Experience May 2011 - January 2013
Job Infinite Enterprises Providing enterprise IT and small business technical solutions.
Industry Information Technology and Services
Experience
Infinite Enterprises LLC January 2014 - Present
http://www.mckesson.com/ August 2013 - February 2014
AIG 2014 - 2014
Dallas/Fort Worth International Airport (DFW) 2014 - 2014
Methodist Health System 2013 - 2014
eLoyalty May 2011 - January 2013
Skills
MCSA, VMware, Microsoft Technologies, Servers, Cisco Technologies, Cisco Call Manager, DHCP, CCNA, Microsoft Solutions, Windows Server, Cisco IOS, VPN, Data Center
Education
Texas A&M University-Corpus Christi 2012 — 2014
Masters of Business Administration) (M.B.A, Business Administration and Management, General
Texas State University 2008 — 2010
Masters of Science and Technology, Industrial Technology
The University of Texas at San Antonio 2003 — 2008
Bachelors degree; S.A, Business Administration
Infinite Enterprises LLC January 2014 - Present
http://www.mckesson.com/ August 2013 - February 2014
AIG 2014 - 2014
Dallas/Fort Worth International Airport (DFW) 2014 - 2014
Methodist Health System 2013 - 2014
eLoyalty May 2011 - January 2013
Skills
MCSA, VMware, Microsoft Technologies, Servers, Cisco Technologies, Cisco Call Manager, DHCP, CCNA, Microsoft Solutions, Windows Server, Cisco IOS, VPN, Data Center
Education
Texas A&M University-Corpus Christi 2012 — 2014
Masters of Business Administration) (M.B.A, Business Administration and Management, General
Texas State University 2008 — 2010
Masters of Science and Technology, Industrial Technology
The University of Texas at San Antonio 2003 — 2008
Bachelors degree; S.A, Business Administration
Jay Schulze Jay Schulze's eLoyalty Experience January 2013 - Present
Job Senior Unified Communications Escalation Engineer at eLoyalty/ Actor
Industry Computer Networking
Experience
eLoyalty January 2013 - Present
IPsoft August 2008 - Present
eLoyalty April 2006 - July 2008
Nextiraone May 2000 - March 2006
ADP Dealer Solutions October 1998 - May 2000
Skills
QoS, Cisco Call Manager, Cisco Routers, Cisco Unity, Cisco Voice Gateways, Cisco Call Manager..., Cisco Unity Express, Cisco Technologies, Call Manager Express, Switches, Troubleshooting, Routers, Cisco IOS, WAN, Unified Communications, Networking, H.323, VoIP, Servers, Frame Relay, ISDN, Linux, MGCP, Pre-sales, IVR, Gateway
Education
DeVry Institute of Technology 1997 — 1998
Associate of Applied Science in Electronics
Stephen F. Austin State University 1996 — 1998
eLoyalty January 2013 - Present
IPsoft August 2008 - Present
eLoyalty April 2006 - July 2008
Nextiraone May 2000 - March 2006
ADP Dealer Solutions October 1998 - May 2000
Skills
QoS, Cisco Call Manager, Cisco Routers, Cisco Unity, Cisco Voice Gateways, Cisco Call Manager..., Cisco Unity Express, Cisco Technologies, Call Manager Express, Switches, Troubleshooting, Routers, Cisco IOS, WAN, Unified Communications, Networking, H.323, VoIP, Servers, Frame Relay, ISDN, Linux, MGCP, Pre-sales, IVR, Gateway
Education
DeVry Institute of Technology 1997 — 1998
Associate of Applied Science in Electronics
Stephen F. Austin State University 1996 — 1998
Carlos Olivas Carlos Olivas's eLoyalty Experience 2000 - 2001
Job Management Consultant at PwC specializing in strategy and technology for financial services clients
Industry Management Consulting
Experience
PwC June 2011 - Present
Ally Financial Inc. December 2008 - June 2011
Broadspan Consulting LLC February 2006 - June 2011
Experis, fka Jefferson Wells June 2005 - June 2006
American Airlines 2001 - 2004
eLoyalty 2000 - 2001
Ernst & Young 1998 - 2000
International Paper 1997 - 1998
Skills
Strategy, Process Improvement, Cross-functional Team..., Analysis, Analytics, Finance, SDLC, Business Analysis, Banking, Financial Services, Business Process..., Management Consulting, Leadership, Business Strategy, Business Intelligence, Management, Financial Analysis, Project Management, Forecasting, ERP, Business Transformation, Program Management, Mortgage Servicing, Project Planning, Financial Modeling, Strategy Development, Compliance, Core Banking...
Education
The University of Texas at Arlington 2005 — 2007
Master of Business Administration (M.B.A.), Marketing and Management
The University of Texas at Austin 1993 — 1997
Bachelor of Business Administration (B.B.A.), Finance
PwC June 2011 - Present
Ally Financial Inc. December 2008 - June 2011
Broadspan Consulting LLC February 2006 - June 2011
Experis, fka Jefferson Wells June 2005 - June 2006
American Airlines 2001 - 2004
eLoyalty 2000 - 2001
Ernst & Young 1998 - 2000
International Paper 1997 - 1998
Skills
Strategy, Process Improvement, Cross-functional Team..., Analysis, Analytics, Finance, SDLC, Business Analysis, Banking, Financial Services, Business Process..., Management Consulting, Leadership, Business Strategy, Business Intelligence, Management, Financial Analysis, Project Management, Forecasting, ERP, Business Transformation, Program Management, Mortgage Servicing, Project Planning, Financial Modeling, Strategy Development, Compliance, Core Banking...
Education
The University of Texas at Arlington 2005 — 2007
Master of Business Administration (M.B.A.), Marketing and Management
The University of Texas at Austin 1993 — 1997
Bachelor of Business Administration (B.B.A.), Finance
Paul Singer Paul Singer's eLoyalty Experience September 1999 - May 2001
Job Principal at Pace Harmon
Industry Management Consulting
Experience
Pace Harmon October 2012 - Present
Capgemini April 2010 - October 2012
Insight Advisory Services October 2009 - June 2010
EDS April 2008 - November 2009
Booz Allen November 2002 - April 2008
Brainfood 2005 - 2007
iXL and Scient May 2001 - October 2002
eLoyalty September 1999 - May 2001
Deloitte Consulting June 1994 - September 1999
Syncordia 1991 - 1994
Skills
Global Business..., Business Strategy, International Sales, Building New Businesses, Program Development, Leadership Mentoring, CRM Strategy and..., Social Media, Customer Experience..., Customer Analytics, IT Strategy, IT Delivery, Telecommunication..., CRM, Business Process..., Procurement Outsourcing, BPO, Information Technology, Customer Analysis, Customer Experience, Business Process, Telecommunications, Strategy, Management Consulting, Outsourcing, Enterprise Software, SaaS, Strategic Partnerships, Cloud Computing, Start-ups, Business Development, Program Management, Management
Education
University of Southern California 1985 — 1986
Masters, Systems Management and Telecommunications
College of William & Mary 1983 — 1985
BA, Government
UC Santa Cruz 1977 — 1982
Bachelor of Arts, Government
Pace Harmon October 2012 - Present
Capgemini April 2010 - October 2012
Insight Advisory Services October 2009 - June 2010
EDS April 2008 - November 2009
Booz Allen November 2002 - April 2008
Brainfood 2005 - 2007
iXL and Scient May 2001 - October 2002
eLoyalty September 1999 - May 2001
Deloitte Consulting June 1994 - September 1999
Syncordia 1991 - 1994
Skills
Global Business..., Business Strategy, International Sales, Building New Businesses, Program Development, Leadership Mentoring, CRM Strategy and..., Social Media, Customer Experience..., Customer Analytics, IT Strategy, IT Delivery, Telecommunication..., CRM, Business Process..., Procurement Outsourcing, BPO, Information Technology, Customer Analysis, Customer Experience, Business Process, Telecommunications, Strategy, Management Consulting, Outsourcing, Enterprise Software, SaaS, Strategic Partnerships, Cloud Computing, Start-ups, Business Development, Program Management, Management
Education
University of Southern California 1985 — 1986
Masters, Systems Management and Telecommunications
College of William & Mary 1983 — 1985
BA, Government
UC Santa Cruz 1977 — 1982
Bachelor of Arts, Government
Hector Perez Jr. Hector Perez Jr.'s eLoyalty Experience October 2000 - June 2004
Job Success Engagement Director Salesforce.com
Industry Computer Software
Experience
salesforce.com May 2014 - Present
Dell April 2013 - February 2014
Dell January 2012 - April 2013
Dell January 2011 - December 2011
Dell Inc October 2004 - December 2010
Dell Europe September 2006 - May 2008
Dell Inc. October 2004 - October 2006
eLoyalty October 2000 - June 2004
eLoyalty 2000 - 2004
Breakaway Solutions August 1999 - September 2000
Skills
Salesforce.com, Mergers, Customer Relations, Program Management, Cloud Computing, Business Analysis, Vendor Management, SaaS, Professional Services, SDLC, Service Delivery, Integration, Visio, Change Management, Team Leadership, Strategic Planning, SQL, IT Management, Team Building, Cross-functional Team..., Project Management, Customer Service, CRM, Product Management, Management, Strategy, Analysis, Quality Assurance, Enterprise Software, Consulting, Leadership, Account Management
Education
The University of Texas at Austin 1997 — 1999
Bachelor, Business AdministrationManagement Information Systems
Texas State University 2002 — 2003
Masters of Business Administration (MBA), CIS
US Air Force Combat Medic Technical School 1990 — 1991
EMT, Emergency Care Attendant (EMT Ambulance)
salesforce.com May 2014 - Present
Dell April 2013 - February 2014
Dell January 2012 - April 2013
Dell January 2011 - December 2011
Dell Inc October 2004 - December 2010
Dell Europe September 2006 - May 2008
Dell Inc. October 2004 - October 2006
eLoyalty October 2000 - June 2004
eLoyalty 2000 - 2004
Breakaway Solutions August 1999 - September 2000
Skills
Salesforce.com, Mergers, Customer Relations, Program Management, Cloud Computing, Business Analysis, Vendor Management, SaaS, Professional Services, SDLC, Service Delivery, Integration, Visio, Change Management, Team Leadership, Strategic Planning, SQL, IT Management, Team Building, Cross-functional Team..., Project Management, Customer Service, CRM, Product Management, Management, Strategy, Analysis, Quality Assurance, Enterprise Software, Consulting, Leadership, Account Management
Education
The University of Texas at Austin 1997 — 1999
Bachelor, Business AdministrationManagement Information Systems
Texas State University 2002 — 2003
Masters of Business Administration (MBA), CIS
US Air Force Combat Medic Technical School 1990 — 1991
EMT, Emergency Care Attendant (EMT Ambulance)
Chris Hale Chris Hale's eLoyalty Experience 2005 - 2008
Job Full Stack Engineer and Solutions Architect
Industry Information Technology and Services
Experience
Booz Allen Hamilton September 2015 - Present
Ninja Enterprises LLC September 2012 - Present
Cisco February 2014 - August 2015
TigerText September 2012 - November 2013
Balfour May 2012 - September 2012
Balfour May 2011 - August 2012
CreditCards.com April 2010 - May 2011
Schematic May 2008 - February 2010
eLoyalty 2005 - 2008
USAA May 2003 - May 2005
Skills
Apache, Web Applications, MySQL, JavaScript, jQuery, PHP, AJAX, Node.js, Amazon Web Services..., Cloud Computing, Bash, HTML, Mobile Applications, LAMP, HTML 5, Ruby, Microsoft SQL Server, Zend Framework, CSS, Web Development, C#, Java, Linux, Nginx, Oracle SQL, Enterprise Architecture, Solution Architecture, mobile web development, Rackspace Cloud, Chef, Android Development, Wordpress, Ubuntu, Angular JS, PhoneGap, CouchDB, COBOL, PL1, SQL Server, MySQL DBA, codeignitor, Jenkins, Nagios, HAProxy, DevOps, MongoDB
Education
Texas Tech University - Rawls College of Business 1999 — 2003
BBA, Management of Information Systems
Booz Allen Hamilton September 2015 - Present
Ninja Enterprises LLC September 2012 - Present
Cisco February 2014 - August 2015
TigerText September 2012 - November 2013
Balfour May 2012 - September 2012
Balfour May 2011 - August 2012
CreditCards.com April 2010 - May 2011
Schematic May 2008 - February 2010
eLoyalty 2005 - 2008
USAA May 2003 - May 2005
Skills
Apache, Web Applications, MySQL, JavaScript, jQuery, PHP, AJAX, Node.js, Amazon Web Services..., Cloud Computing, Bash, HTML, Mobile Applications, LAMP, HTML 5, Ruby, Microsoft SQL Server, Zend Framework, CSS, Web Development, C#, Java, Linux, Nginx, Oracle SQL, Enterprise Architecture, Solution Architecture, mobile web development, Rackspace Cloud, Chef, Android Development, Wordpress, Ubuntu, Angular JS, PhoneGap, CouchDB, COBOL, PL1, SQL Server, MySQL DBA, codeignitor, Jenkins, Nagios, HAProxy, DevOps, MongoDB
Education
Texas Tech University - Rawls College of Business 1999 — 2003
BBA, Management of Information Systems
Camille Daily Camille Daily's eLoyalty Experience 1999 - 2000
Job Sr. Content Editor at Dell
Industry Computer Networking
Experience
Dell August 2011 - Present
National Oilwell Varco January 2011 - July 2011
National Oilwell Varco October 2009 - January 2011
Home, self employed July 2009 - October 2009
National Oilwell Varco April 1998 - July 2009
eLoyalty 1999 - 2000
Applied Materials January 1997 - January 1998
Glemco, Inc January 1996 - January 1997
Skills
Marketing Communications, Graphic Design, Writing, Event Planning, Process Development, Technical Illustration, Layout, Adobe Acrobat, Content Management, InDesign, Photoshop, Illustrator, Editing, SharePoint, Graphics, Problem Solving, Project Management, Leadership, Marketing, Microsoft Excel, Technical Writing, Software Documentation, Analysis, Engineering, Cross-functional Team..., Process Improvement, Product Management, Program Management
Education
New Horizons 2013 — 2013
PMP certificate training, Project Management
Norfolk State University 1991 — 1995
BS, Design Engineering Technology
Skyline HS 1984 — 1989
Dell August 2011 - Present
National Oilwell Varco January 2011 - July 2011
National Oilwell Varco October 2009 - January 2011
Home, self employed July 2009 - October 2009
National Oilwell Varco April 1998 - July 2009
eLoyalty 1999 - 2000
Applied Materials January 1997 - January 1998
Glemco, Inc January 1996 - January 1997
Skills
Marketing Communications, Graphic Design, Writing, Event Planning, Process Development, Technical Illustration, Layout, Adobe Acrobat, Content Management, InDesign, Photoshop, Illustrator, Editing, SharePoint, Graphics, Problem Solving, Project Management, Leadership, Marketing, Microsoft Excel, Technical Writing, Software Documentation, Analysis, Engineering, Cross-functional Team..., Process Improvement, Product Management, Program Management
Education
New Horizons 2013 — 2013
PMP certificate training, Project Management
Norfolk State University 1991 — 1995
BS, Design Engineering Technology
Skyline HS 1984 — 1989
John Reynolds John Reynolds's eLoyalty Experience August 1997 - March 1999
Job Social Entrepreneur
Industry Human Resources
Experience
Veterans2Work January 2008 - Present
Intervox Group August 1989 - July 2013
UC Davis September 2001 - June 2003
eLoyalty August 1997 - March 1999
US Army January 1969 - January 1971
Skills
Customer Service, Management Consulting, Call Center, Professional Services, Interim Management, Start-ups, New Business Development, Strategy, Business, Leadership Development, Leadership, Marketing, Project Management
Education
Stanford University 1977 — 1979
MBA
Ohio State University 1971 — 1974
BA, International Relations
Escola Graduada de Sao Paulo 1962 — 1966
HS
Veterans2Work January 2008 - Present
Intervox Group August 1989 - July 2013
UC Davis September 2001 - June 2003
eLoyalty August 1997 - March 1999
US Army January 1969 - January 1971
Skills
Customer Service, Management Consulting, Call Center, Professional Services, Interim Management, Start-ups, New Business Development, Strategy, Business, Leadership Development, Leadership, Marketing, Project Management
Education
Stanford University 1977 — 1979
MBA
Ohio State University 1971 — 1974
BA, International Relations
Escola Graduada de Sao Paulo 1962 — 1966
HS
Kenny Teng's eLoyalty Experience August 2000 - September 2001
Job Vice President, Commercial Sales at salesforce.com
Industry Computer Software
Experience
salesforce.com June 2013 - Present
Salesforce.com September 2008 - May 2013
Salesforce.com January 2007 - August 2008
Salesforce.com July 2004 - December 2006
NetIQ January 2002 - June 2004
eLoyalty August 2000 - September 2001
Cap Gemini Ernst & Young August 1998 - July 2000
Skills
Marketing Operations, Salesforce.com, CRM, Enterprise Software, Solution Selling, Integration, Professional Services, Marketing Automation, Siebel, Sales Operations, SaaS, Sales, PaaS
Education
University of California, Los Angeles 1993 — 1998
salesforce.com June 2013 - Present
Salesforce.com September 2008 - May 2013
Salesforce.com January 2007 - August 2008
Salesforce.com July 2004 - December 2006
NetIQ January 2002 - June 2004
eLoyalty August 2000 - September 2001
Cap Gemini Ernst & Young August 1998 - July 2000
Skills
Marketing Operations, Salesforce.com, CRM, Enterprise Software, Solution Selling, Integration, Professional Services, Marketing Automation, Siebel, Sales Operations, SaaS, Sales, PaaS
Education
University of California, Los Angeles 1993 — 1998
Frances (Frenchie) Kessler Frances (Frenchie) Kessler's eLoyalty Experience 2000 - 2002
Job Learning & Development, Organizational Development
Industry Human Resources
Experience
Frances Kessler, LLC April 2013 - Present
American Heart Association American Stroke Association July 2014 - April 2015
Invensys 2009 - 2013
EMC/JPMorgan 2006 - 2009
Glazer's Distributors 2005 - 2007
PepsiCo 2002 - 2005
eLoyalty 2000 - 2002
Navigant 1998 - 2000
Entergy 1995 - 1998
Ameritech 1990 - 1995
Skills
Change Management, Performance Management, Leadership Development, Coaching, Succession Planning, Mentoring, Employee Engagement, Talent Management, Learning Management, Blended Learning, Executive Facilitation, Executive Coaching, Performance Improvement, Recruiting, Achieve Global Certified, Competency Analysis, Competency Assessment, Competency Based..., Competency Framework..., Cornerstone OnDemand, Curriculum Development, Hogan Assessments, Learning & Development, Learning Management..., Lominger Leadership..., Organizational Change, Organizational Design, Organizational..., Organizational..., Organizational Learning, Program Development, Project Management, Strategic Human..., SkillSoft, Training Delivery, Human Resources, Talent Acquisition, Training, Workforce Planning, Employee Training, Team Building, Culture Change, HR Transformation, 360 Feedback, Career Development, Management Development, HRIS, Personnel Management, HR Policies, HR Consulting
Education
College of Notre Dame of Maryland
Bachelor's Degree, Psychology
Frances Kessler, LLC April 2013 - Present
American Heart Association American Stroke Association July 2014 - April 2015
Invensys 2009 - 2013
EMC/JPMorgan 2006 - 2009
Glazer's Distributors 2005 - 2007
PepsiCo 2002 - 2005
eLoyalty 2000 - 2002
Navigant 1998 - 2000
Entergy 1995 - 1998
Ameritech 1990 - 1995
Skills
Change Management, Performance Management, Leadership Development, Coaching, Succession Planning, Mentoring, Employee Engagement, Talent Management, Learning Management, Blended Learning, Executive Facilitation, Executive Coaching, Performance Improvement, Recruiting, Achieve Global Certified, Competency Analysis, Competency Assessment, Competency Based..., Competency Framework..., Cornerstone OnDemand, Curriculum Development, Hogan Assessments, Learning & Development, Learning Management..., Lominger Leadership..., Organizational Change, Organizational Design, Organizational..., Organizational..., Organizational Learning, Program Development, Project Management, Strategic Human..., SkillSoft, Training Delivery, Human Resources, Talent Acquisition, Training, Workforce Planning, Employee Training, Team Building, Culture Change, HR Transformation, 360 Feedback, Career Development, Management Development, HRIS, Personnel Management, HR Policies, HR Consulting
Education
College of Notre Dame of Maryland
Bachelor's Degree, Psychology
Andy Bird Andy Bird's eLoyalty Experience November 2012 - August 2014
Job Senior Vice President, Product Development and Engineering at West Interactive
Industry Computer Software
Experience
West Interactive October 2014 - Present
eLoyalty November 2012 - August 2014
inContact December 2010 - December 2012
Telesphere May 2010 - December 2010
Matrix Communications October 2008 - May 2010
NACR July 2003 - October 2008
Centurion July 2002 - July 2003
Expanets 2000 - 2002
Avaya 1999 - 2000
Lucent Technologies 1998 - 1999
Skills
SaaS, Enterprise Software, Product Management, Telecommunications, Go-to-market Strategy, CRM, VoIP, Leadership, Call Center, Unified Communications, Cloud Computing, Mobile Devices, Strategy, Agile Methodologies, Call Centers, Networking, SIP, Business Development, Telephony, Software Product..., Salesforce.com, Contact Centers, Sales Operations, Software Development, Avaya, Professional Services, Sales Process, Partner Management, Product Marketing, IVR, Managed Services, Product Development, Product Lifecycle..., Business Alliances, Scrum, Channel Partners, Sales Engineering, Team Leadership, Demand Generation, Mobile Applications, PaaS, CTI, Solution Selling, Management, Wireless, Hosted Solutions, Pre-sales, Customer Experience, Competitive Analysis, Strategic Partnerships
Education
University of Utah 1995 — 1998
Bachelor's of Science Degree (B.S.), Economics
Liberty University 2010 — 2016
Master's, Business Administration and Management, General
West Interactive October 2014 - Present
eLoyalty November 2012 - August 2014
inContact December 2010 - December 2012
Telesphere May 2010 - December 2010
Matrix Communications October 2008 - May 2010
NACR July 2003 - October 2008
Centurion July 2002 - July 2003
Expanets 2000 - 2002
Avaya 1999 - 2000
Lucent Technologies 1998 - 1999
Skills
SaaS, Enterprise Software, Product Management, Telecommunications, Go-to-market Strategy, CRM, VoIP, Leadership, Call Center, Unified Communications, Cloud Computing, Mobile Devices, Strategy, Agile Methodologies, Call Centers, Networking, SIP, Business Development, Telephony, Software Product..., Salesforce.com, Contact Centers, Sales Operations, Software Development, Avaya, Professional Services, Sales Process, Partner Management, Product Marketing, IVR, Managed Services, Product Development, Product Lifecycle..., Business Alliances, Scrum, Channel Partners, Sales Engineering, Team Leadership, Demand Generation, Mobile Applications, PaaS, CTI, Solution Selling, Management, Wireless, Hosted Solutions, Pre-sales, Customer Experience, Competitive Analysis, Strategic Partnerships
Education
University of Utah 1995 — 1998
Bachelor's of Science Degree (B.S.), Economics
Liberty University 2010 — 2016
Master's, Business Administration and Management, General
Tony Compton's eLoyalty Experience August 1999 - October 2006
Job SalesDriven B2B Marketer | Content Creator | Presentation, Communication & Streaming Media Readiness | Voiceover Talent
Industry Marketing and Advertising
Experience
GettingPresence January 2012 - Present
Microsystems December 2013 - July 2014
Hollister October 2012 - February 2013
KnoahSoft June 2010 - June 2011
Infor April 2008 - May 2010
The SAVO Group February 2007 - October 2007
Knightsbridge Solutions October 2006 - February 2007
eLoyalty August 1999 - October 2006
Response Design Corporation November 1998 - August 1999
IQPC November 1995 - October 1998
Skills
Lead Generation, Product Marketing, CRM, Marketing Communications, Enterprise Software, Marketing Strategy, Go-to-market Strategy, Thought Leadership, Marketing, Corporate Communications, Market Research, Demand Generation, Leadership, Product Management, SaaS, Business Development, Sales Enablement, Advertising, Professional Services, Call Center, Management Consulting, Public Relations, Market Planning, Social Media Marketing, Public Speaking, Media Relations, Team Leadership, B2B, Product Launch, Broadcast, CRM software, Email Marketing, Analyst Relations, Executive Media Training, Voice Over, Streaming Media, Tactical Marketing, Marketing Messaging, Broadcast Production, Radio Production, Mobile CRM, Writing, Demand Management, Communication Strategy, Leadership Communication, Speech Coaching, Presentation Coaching, Executive Messaging, Marketing Operations, Strategy
Education
Quinlan School of Business, Loyola University Chicago 1992 — 1995
MBA, Marketing/Management
Loyola University Chicago 1983 — 1987
BA, Communication; Minors: English and Sociology
GettingPresence January 2012 - Present
Microsystems December 2013 - July 2014
Hollister October 2012 - February 2013
KnoahSoft June 2010 - June 2011
Infor April 2008 - May 2010
The SAVO Group February 2007 - October 2007
Knightsbridge Solutions October 2006 - February 2007
eLoyalty August 1999 - October 2006
Response Design Corporation November 1998 - August 1999
IQPC November 1995 - October 1998
Skills
Lead Generation, Product Marketing, CRM, Marketing Communications, Enterprise Software, Marketing Strategy, Go-to-market Strategy, Thought Leadership, Marketing, Corporate Communications, Market Research, Demand Generation, Leadership, Product Management, SaaS, Business Development, Sales Enablement, Advertising, Professional Services, Call Center, Management Consulting, Public Relations, Market Planning, Social Media Marketing, Public Speaking, Media Relations, Team Leadership, B2B, Product Launch, Broadcast, CRM software, Email Marketing, Analyst Relations, Executive Media Training, Voice Over, Streaming Media, Tactical Marketing, Marketing Messaging, Broadcast Production, Radio Production, Mobile CRM, Writing, Demand Management, Communication Strategy, Leadership Communication, Speech Coaching, Presentation Coaching, Executive Messaging, Marketing Operations, Strategy
Education
Quinlan School of Business, Loyola University Chicago 1992 — 1995
MBA, Marketing/Management
Loyola University Chicago 1983 — 1987
BA, Communication; Minors: English and Sociology
Jeb Hunsinger Jeb Hunsinger's eLoyalty Experience September 2008 - May 2010
Job Account Executive at Silverline
Industry Computer Software
Experience
Silverline March 2014 - Present
Federated Sample March 2013 - March 2014
Federated Sample November 2010 - February 2013
eLoyalty September 2008 - May 2010
eLoyalty June 2006 - September 2008
Skills
Analytics, Market Research, Business Analysis, Account Management, Leadership, Software Project..., Management, Analysis, Change Management, Fulcrum Expert, Customer Insight, Data Analysis, Segmentation, Customer Service, Marketing, SaaS, Strategy, Quality Assurance, Testing, Salesforce.com, Software Installation, Business Process...
Education
University of Michigan 2005 — 2006
Master of Arts (M.A.), Applied Economics
Tulane University 2001 — 2005
Bachelor of Science (B.S.), Economics
Kamiak High School 1997 — 2001
Silverline March 2014 - Present
Federated Sample March 2013 - March 2014
Federated Sample November 2010 - February 2013
eLoyalty September 2008 - May 2010
eLoyalty June 2006 - September 2008
Skills
Analytics, Market Research, Business Analysis, Account Management, Leadership, Software Project..., Management, Analysis, Change Management, Fulcrum Expert, Customer Insight, Data Analysis, Segmentation, Customer Service, Marketing, SaaS, Strategy, Quality Assurance, Testing, Salesforce.com, Software Installation, Business Process...
Education
University of Michigan 2005 — 2006
Master of Arts (M.A.), Applied Economics
Tulane University 2001 — 2005
Bachelor of Science (B.S.), Economics
Kamiak High School 1997 — 2001
David Arney David Arney's eLoyalty Experience 1999 - 2001
Job Chief Financial Officer
Industry Financial Services
Experience
Fiserv January 2012 - October 2013
Graphic Communications, Inc. May 2009 - August 2011
Culligan International January 2007 - February 2009
Click Commerce 2006 - 2006
Q Interactive (fka Coolsavings) 2001 - 2006
eLoyalty 1999 - 2001
TransUnion 1990 - 1999
Federated Foods, Inc. 1988 - 1990
Deloitte 1984 - 1988
Skills
Mergers & Acquisitions, Finance, Managerial Finance, Accounting, Strategic Planning, Mergers, ERP, Auditing, Executive Management, Financial Reporting, Sarbanes-Oxley Act, Sarbanes-Oxley, Change Management, Financial Analysis, SEC filings, Private Equity, Internal Controls, Cost Accounting, Revenue Recognition, Investor Relations, Product Development, Leadership, CRM, Outsourcing, Cash Management, Forecasting, Acquisition Integration, Consolidation, Financial Modeling, Financial Services, HR Policies, IT Management, IT Operations, IT Outsourcing, IFRS, Direct Marketing, Internet, Strategy, Due Diligence, Cash Flow, Management, SAP, SEC Filings
Education
Northwestern University - Kellogg School of Management 2000 — 2002
MBA, Executive Program
Western Michigan University 1983 — 1984
BBA, Accountancy
Fiserv January 2012 - October 2013
Graphic Communications, Inc. May 2009 - August 2011
Culligan International January 2007 - February 2009
Click Commerce 2006 - 2006
Q Interactive (fka Coolsavings) 2001 - 2006
eLoyalty 1999 - 2001
TransUnion 1990 - 1999
Federated Foods, Inc. 1988 - 1990
Deloitte 1984 - 1988
Skills
Mergers & Acquisitions, Finance, Managerial Finance, Accounting, Strategic Planning, Mergers, ERP, Auditing, Executive Management, Financial Reporting, Sarbanes-Oxley Act, Sarbanes-Oxley, Change Management, Financial Analysis, SEC filings, Private Equity, Internal Controls, Cost Accounting, Revenue Recognition, Investor Relations, Product Development, Leadership, CRM, Outsourcing, Cash Management, Forecasting, Acquisition Integration, Consolidation, Financial Modeling, Financial Services, HR Policies, IT Management, IT Operations, IT Outsourcing, IFRS, Direct Marketing, Internet, Strategy, Due Diligence, Cash Flow, Management, SAP, SEC Filings
Education
Northwestern University - Kellogg School of Management 2000 — 2002
MBA, Executive Program
Western Michigan University 1983 — 1984
BBA, Accountancy
Erin (Caulfield) Brown Erin (Caulfield) Brown's eLoyalty Experience April 2012 - July 2013
Job Lead Solutions Engineer at salesforce.com
Industry Telecommunications
Experience
salesforce.com July 2013 - Present
eLoyalty April 2012 - July 2013
Cisco March 2000 - July 2011
Cisco Systems 2005 - 2008
Cisco Systems February 2000 - 2005
Teloquent 1998 - 2000
Delta Technology 1995 - 1998
Skills
Cisco Technologies, Unified Communications, H.323, VoIP, Network Architecture, IVR, SIP, CTI, Data Center, Cloud Computing, Telephony, Cisco Call Manager, Virtualization, Telepresence, ACD, Call Centers, Cisco IOS, Contact Centers, Enterprise Software, Go-to-market Strategy, IP, Integration, Managed Services, Network Security, Professional Services, Routing, SaaS, Sales Engineering, Solution Architecture, Solution Selling, Switches, TCP/IP, Telecommunications, VMware, Video Conferencing, WAN
Education
University of Massachusetts Boston 1999 — 2002
MBA, MIS
Salem State University
BS, CS
salesforce.com July 2013 - Present
eLoyalty April 2012 - July 2013
Cisco March 2000 - July 2011
Cisco Systems 2005 - 2008
Cisco Systems February 2000 - 2005
Teloquent 1998 - 2000
Delta Technology 1995 - 1998
Skills
Cisco Technologies, Unified Communications, H.323, VoIP, Network Architecture, IVR, SIP, CTI, Data Center, Cloud Computing, Telephony, Cisco Call Manager, Virtualization, Telepresence, ACD, Call Centers, Cisco IOS, Contact Centers, Enterprise Software, Go-to-market Strategy, IP, Integration, Managed Services, Network Security, Professional Services, Routing, SaaS, Sales Engineering, Solution Architecture, Solution Selling, Switches, TCP/IP, Telecommunications, VMware, Video Conferencing, WAN
Education
University of Massachusetts Boston 1999 — 2002
MBA, MIS
Salem State University
BS, CS
Whitney Teeluck Whitney Teeluck's eLoyalty Experience February 2007 - June 2008
Job Managing Director, Academic Partnerships
Industry Education Management
Experience
Pearson Education March 2009 - Present
Workstream July 2008 - February 2009
eLoyalty February 2007 - June 2008
Draftfcb August 2003 - January 2007
Doner June 2002 - July 2003
Skills
Enrollment Management, Online Marketing, Marketing Strategy, Marketing Communications, Direct Marketing, Social Media Marketing, Email Marketing, Lead Generation, E-commerce, Integrated Marketing, Social Media, Marketing Operations, Product Marketing, Digital Marketing, Marketing, Online Advertising, Account Management, Management
Education
Northwestern University 2004 — 2006
MS, Integrated Marketing Communications
University of Michigan 1998 — 2002
BA, Communications & French
American University of Paris 2001 — 2001
French Conversation, History, Culture
Pearson Education March 2009 - Present
Workstream July 2008 - February 2009
eLoyalty February 2007 - June 2008
Draftfcb August 2003 - January 2007
Doner June 2002 - July 2003
Skills
Enrollment Management, Online Marketing, Marketing Strategy, Marketing Communications, Direct Marketing, Social Media Marketing, Email Marketing, Lead Generation, E-commerce, Integrated Marketing, Social Media, Marketing Operations, Product Marketing, Digital Marketing, Marketing, Online Advertising, Account Management, Management
Education
Northwestern University 2004 — 2006
MS, Integrated Marketing Communications
University of Michigan 1998 — 2002
BA, Communications & French
American University of Paris 2001 — 2001
French Conversation, History, Culture
Bill Flesher Bill Flesher's eLoyalty Experience January 2001 - May 2002
Job Director Global Back Office Solutions at Walmart
Industry Retail
Experience
Walmart January 2013 - Present
Walmart June 2011 - January 2013
Ford Motor Company October 2009 - June 2011
Ford Motor Company February 2007 - January 2010
Ford Motor Company October 2003 - February 2007
Ford Motor Company August 2002 - October 2003
eLoyalty January 2001 - May 2002
eLoyalty March 2000 - January 2001
Technology Solutions company August 1999 - March 2000
Skills
Process Improvement, Program Management, Cross-functional Team..., Six Sigma, SDLC, Vendor Management, Business Process..., Business Analysis, Project Management, Change Management, IT Strategy, Process Engineering, Strategic Planning, Leadership, IT Service Management, Management, CRM, Enterprise Software, ERP, Security, Software Development
Education
Wayne State University 2005 — 2008
MBA, Finance / Information Systems Management
Texas Christian University - M.J. Neeley School of Business 1992 — 1997
BBA, Finance and Management
Walmart January 2013 - Present
Walmart June 2011 - January 2013
Ford Motor Company October 2009 - June 2011
Ford Motor Company February 2007 - January 2010
Ford Motor Company October 2003 - February 2007
Ford Motor Company August 2002 - October 2003
eLoyalty January 2001 - May 2002
eLoyalty March 2000 - January 2001
Technology Solutions company August 1999 - March 2000
Skills
Process Improvement, Program Management, Cross-functional Team..., Six Sigma, SDLC, Vendor Management, Business Process..., Business Analysis, Project Management, Change Management, IT Strategy, Process Engineering, Strategic Planning, Leadership, IT Service Management, Management, CRM, Enterprise Software, ERP, Security, Software Development
Education
Wayne State University 2005 — 2008
MBA, Finance / Information Systems Management
Texas Christian University - M.J. Neeley School of Business 1992 — 1997
BBA, Finance and Management
Christina Westover's eLoyalty Experience 2000 - 2003
Job Marketing Manager at VERISIGN
Industry Computer Software
Experience
VERISIGN November 2011 - Present
Natural Insight August 2010 - November 2011
GEOEYE March 2009 - December 2009
GEOEYE 2006 - 2009
GEOEYE 2004 - 2006
eLoyalty 2000 - 2003
Arthur Andersen 1999 - 1999
Skills
Product Management, Product Marketing, Marketing Strategy, Salesforce.com, Advertising, Competitive Analysis, Integrated Marketing, Lead Generation, Strategic Partnerships, B2B, Project Management, Program Management, Market Research, Marketing, Marketing Communications, Analytics, Management, Product Development, SaaS, Online Advertising, Business Development, SEO, Product Launch, Analysis
Education
Elementary/HSchool
Salisbury University
BA, Communications
VERISIGN November 2011 - Present
Natural Insight August 2010 - November 2011
GEOEYE March 2009 - December 2009
GEOEYE 2006 - 2009
GEOEYE 2004 - 2006
eLoyalty 2000 - 2003
Arthur Andersen 1999 - 1999
Skills
Product Management, Product Marketing, Marketing Strategy, Salesforce.com, Advertising, Competitive Analysis, Integrated Marketing, Lead Generation, Strategic Partnerships, B2B, Project Management, Program Management, Market Research, Marketing, Marketing Communications, Analytics, Management, Product Development, SaaS, Online Advertising, Business Development, SEO, Product Launch, Analysis
Education
Elementary/HSchool
Salisbury University
BA, Communications
Jon Hoverson Jon Hoverson's eLoyalty Experience July 1997 - December 2003
Job President, Business Operations at Three41, LLC
Industry Information Technology and Services
Experience
Three41, LLC January 2015 - Present
Three12 LLC August 2013 - Present
Capgemini February 2011 - August 2013
Noah Consulting January 2009 - December 2010
Hewlett-Packard January 2007 - December 2008
Knightsbridge Solutions (acquired by H-P) July 2004 - December 2006
eLoyalty July 1997 - December 2003
Skills
Business Intelligence, IT Strategy, Master Data Management, Business Analysis, CRM, Strategy, Data Governance, Business Process, Enterprise Architecture, SDLC, Program Management, Management Consulting, Data Warehousing, Business Transformation, Analytics, Enterprise Software, Project Planning, Business Process..., Integration, Vendor Management, Outsourcing, Business Analytics, Solution Architecture, Project Portfolio..., Cloud Computing, Data Integration, Big Data, Management, Professional Services, Pre-sales
Education
The University of North Dakota 1983 — 1987
B.S., Math & Computer Science
Three41, LLC January 2015 - Present
Three12 LLC August 2013 - Present
Capgemini February 2011 - August 2013
Noah Consulting January 2009 - December 2010
Hewlett-Packard January 2007 - December 2008
Knightsbridge Solutions (acquired by H-P) July 2004 - December 2006
eLoyalty July 1997 - December 2003
Skills
Business Intelligence, IT Strategy, Master Data Management, Business Analysis, CRM, Strategy, Data Governance, Business Process, Enterprise Architecture, SDLC, Program Management, Management Consulting, Data Warehousing, Business Transformation, Analytics, Enterprise Software, Project Planning, Business Process..., Integration, Vendor Management, Outsourcing, Business Analytics, Solution Architecture, Project Portfolio..., Cloud Computing, Data Integration, Big Data, Management, Professional Services, Pre-sales
Education
The University of North Dakota 1983 — 1987
B.S., Math & Computer Science
Kyle Neibert's eLoyalty Experience July 2008 - June 2009
Job Principal Consultant Cloud Services at Verizon Enterprise Solutions
Industry Information Technology and Services
Experience
Verizon Enterprise Solutions January 2014 - Present
CompuCom April 2012 - December 2013
CSC August 2010 - April 2012
CSC June 2009 - February 2011
eLoyalty July 2008 - June 2009
Apex CoVantage October 2006 - July 2008
GE IT Solutions (Now CompuCom) August 2003 - October 2006
EDS August 2002 - August 2003
Comdisco January 1999 - August 2001
MCI/WorldCom January 1992 - January 1999
Skills
New Business Development, Miller Heiman, Consultative Selling, Sales Management, Cloud Computing, Private Cloud, Relationship Management, Trusting Relationships, Solution Selling, Hybrid Cloud, Selling, Executive Positions, CRM, Outsourcing, Lead Generation, Leadership, Professional Services, Business Process..., Consulting, Data Center, Management Consulting, Management, IT Service Management, P&L Management, Executive Management, SaaS, Training, Enterprise Software, Vendor Management, Sales, Managed Services, Strategic Partnerships, IT Strategy, IT Outsourcing, Cross-functional Team...
Education
Purdue University 1989 — 1993
BS
Verizon Enterprise Solutions January 2014 - Present
CompuCom April 2012 - December 2013
CSC August 2010 - April 2012
CSC June 2009 - February 2011
eLoyalty July 2008 - June 2009
Apex CoVantage October 2006 - July 2008
GE IT Solutions (Now CompuCom) August 2003 - October 2006
EDS August 2002 - August 2003
Comdisco January 1999 - August 2001
MCI/WorldCom January 1992 - January 1999
Skills
New Business Development, Miller Heiman, Consultative Selling, Sales Management, Cloud Computing, Private Cloud, Relationship Management, Trusting Relationships, Solution Selling, Hybrid Cloud, Selling, Executive Positions, CRM, Outsourcing, Lead Generation, Leadership, Professional Services, Business Process..., Consulting, Data Center, Management Consulting, Management, IT Service Management, P&L Management, Executive Management, SaaS, Training, Enterprise Software, Vendor Management, Sales, Managed Services, Strategic Partnerships, IT Strategy, IT Outsourcing, Cross-functional Team...
Education
Purdue University 1989 — 1993
BS
Sheryl Griffin Sheryl Griffin's eLoyalty Experience 2000 - 2011
Job Executive Assistant at Mattersight Corporation
Industry Information Technology and Services
Experience
Mattersight Corporation November 2000 - Present
eLoyalty 2000 - 2011
Integrationware December 1999 - September 2000
Neoglyphics Media Corporation February 1997 - November 1999
Financial Coordinated Services May 1989 - September 1997
Skills
Calendaring, Coordinating Events, Priority Setting, Office Management, Travel Planning, Excel, Word, PowerPoint, Oracle, Microsoft Excel, Outlook, Software Documentation, Microsoft Word
Education
Robert Morris College 1982 — 1984
Mattersight Corporation November 2000 - Present
eLoyalty 2000 - 2011
Integrationware December 1999 - September 2000
Neoglyphics Media Corporation February 1997 - November 1999
Financial Coordinated Services May 1989 - September 1997
Skills
Calendaring, Coordinating Events, Priority Setting, Office Management, Travel Planning, Excel, Word, PowerPoint, Oracle, Microsoft Excel, Outlook, Software Documentation, Microsoft Word
Education
Robert Morris College 1982 — 1984
Brian Scarth Brian Scarth's eLoyalty Experience January 1997 - January 2001
Job Technology and Management Consulting
Industry Information Technology and Services
Experience
ServiceMax April 2014 - Present
Primitive Logic February 2011 - April 2014
Elastra October 2008 - January 2010
IBM August 2006 - October 2008
Lexnet Consulting Group November 2004 - July 2006
Oracle January 2001 - November 2004
eLoyalty January 1997 - January 2001
Cambridge Technology Partners February 1990 - January 1997
KPMG Peat Marwick December 1987 - February 1990
Electronic Data Systems (now HP Services) December 1984 - October 1987
Skills
Cloud Computing, Business Management, Process Engineering, Change Management, PaaS, Business Case, Professional Services, IT Strategy, Enterprise Architecture, Business Analysis, Enterprise Software, Program Management, Requirements Analysis, Business Process, Business Process..., Management Consulting, Business Strategy, New Business Development, Strategic Partnerships, Account Management, PMO, Process Improvement, Strategy Development, Team Leadership, Management, Integration, Business Intelligence, Start-ups, Consulting, Salesforce.com, CRM, Business Development, Leadership, Project Management, SaaS
Education
University of Colorado 1981 — 1984
BS, Management Information Systems
Linfield College 1980 — 1981
ServiceMax April 2014 - Present
Primitive Logic February 2011 - April 2014
Elastra October 2008 - January 2010
IBM August 2006 - October 2008
Lexnet Consulting Group November 2004 - July 2006
Oracle January 2001 - November 2004
eLoyalty January 1997 - January 2001
Cambridge Technology Partners February 1990 - January 1997
KPMG Peat Marwick December 1987 - February 1990
Electronic Data Systems (now HP Services) December 1984 - October 1987
Skills
Cloud Computing, Business Management, Process Engineering, Change Management, PaaS, Business Case, Professional Services, IT Strategy, Enterprise Architecture, Business Analysis, Enterprise Software, Program Management, Requirements Analysis, Business Process, Business Process..., Management Consulting, Business Strategy, New Business Development, Strategic Partnerships, Account Management, PMO, Process Improvement, Strategy Development, Team Leadership, Management, Integration, Business Intelligence, Start-ups, Consulting, Salesforce.com, CRM, Business Development, Leadership, Project Management, SaaS
Education
University of Colorado 1981 — 1984
BS, Management Information Systems
Linfield College 1980 — 1981
Colette Conway's eLoyalty Experience February 2011 - April 2011
Job Stylist at Trunk Club
Industry Apparel & Fashion
Experience
Trunk Club September 2013 - Present
Frugal Finds (www.frugal-finds.net) December 2011 - Present
Buckingham Interiors + Design LLC August 2012 - April 2013
Artistic Tile February 2012 - August 2012
Buckingham Interiors + Design LLC June 2009 - June 2012
eLoyalty February 2011 - April 2011
Modern Luxury October 2010 - March 2011
Burberry June 2010 - August 2010
Buckingham Interiors + Design June 2009 - September 2009
Artistic Tile June 2009 - August 2009
Skills
Space planning, Interior Design, Email Marketing
Education
Northwestern University 2007 — 2011
Bachelor of Arts (B.A.), Art History
University of Southern California 2007 — 2009
Art History
Lake Forest High School
Trunk Club September 2013 - Present
Frugal Finds (www.frugal-finds.net) December 2011 - Present
Buckingham Interiors + Design LLC August 2012 - April 2013
Artistic Tile February 2012 - August 2012
Buckingham Interiors + Design LLC June 2009 - June 2012
eLoyalty February 2011 - April 2011
Modern Luxury October 2010 - March 2011
Burberry June 2010 - August 2010
Buckingham Interiors + Design June 2009 - September 2009
Artistic Tile June 2009 - August 2009
Skills
Space planning, Interior Design, Email Marketing
Education
Northwestern University 2007 — 2011
Bachelor of Arts (B.A.), Art History
University of Southern California 2007 — 2009
Art History
Lake Forest High School
David Raia David Raia's eLoyalty Experience 1995 - 2009
Job Senior Research Analyst at Benchmark Portal
Industry Management Consulting
Experience
Benchmark Portal November 2011 - Present
Contact Center 411 January 2011 - Present
TimeWise Consultants 2009 - 2010
eLoyalty 1995 - 2009
eLoyalty (spinoff of Technology Solutions Company) 1995 - 2009
Technology Solutions Company 1995 - 2000
Skills
Customer Experience, Call Center, IVR, Contact Centers, Program Management, Telecommunications, Outsourcing, Integration, Business Process..., CRM, Workforce Management, Management, Performance Improvement, Management Consulting, IT Strategy, Business Intelligence, Customer Satisfaction, Process Improvement, Professional Services, Business Case, Performance Management, Business Analysis, Business Development, Strategy, Business Transformation, Analysis, Vendor Management, Call Centers, Process Engineering, Change Management, Analytics, Cloud Computing, Cross-functional Team..., SaaS, Business Process, Consulting, Executive Management, Business Process..., Strategic Partnerships, Enterprise Software, Start-ups, Team Leadership, Sales, Business Strategy, Performance Measurement, Operations Management, Product Management, Pre-sales, Project Portfolio..., SDLC
Education
Loyola University Chicago
Benchmark Portal November 2011 - Present
Contact Center 411 January 2011 - Present
TimeWise Consultants 2009 - 2010
eLoyalty 1995 - 2009
eLoyalty (spinoff of Technology Solutions Company) 1995 - 2009
Technology Solutions Company 1995 - 2000
Skills
Customer Experience, Call Center, IVR, Contact Centers, Program Management, Telecommunications, Outsourcing, Integration, Business Process..., CRM, Workforce Management, Management, Performance Improvement, Management Consulting, IT Strategy, Business Intelligence, Customer Satisfaction, Process Improvement, Professional Services, Business Case, Performance Management, Business Analysis, Business Development, Strategy, Business Transformation, Analysis, Vendor Management, Call Centers, Process Engineering, Change Management, Analytics, Cloud Computing, Cross-functional Team..., SaaS, Business Process, Consulting, Executive Management, Business Process..., Strategic Partnerships, Enterprise Software, Start-ups, Team Leadership, Sales, Business Strategy, Performance Measurement, Operations Management, Product Management, Pre-sales, Project Portfolio..., SDLC
Education
Loyola University Chicago
Andrew Czerlinsky Andrew Czerlinsky's eLoyalty Experience February 2001 - July 2001
Job Project Engineer East at FUJIFILM Medical Systems U.S.A., Inc.
Industry Information Technology and Services
Experience
FUJIFILM Medical Systems U.S.A., Inc. August 2013 - Present
HBK Capital Management December 2012 - August 2013
Alvarez & Marsal February 2010 - December 2012
Terremark October 2008 - August 2010
Austin Radiological Association August 2002 - October 2008
Temple-Inland, Guaranty Bank July 2001 - August 2002
eLoyalty February 2001 - July 2001
Tivoli April 2000 - February 2001
Skills
Active Directory, Server Architecture, Capacity Planning, Enterprise Anti-Virus, VMware ESX, Windows Server, Microsoft Exchange, Disaster Recovery, Group Policy, Data Center, DHCP, Troubleshooting, Servers, DNS, Security, Yardi, vSphere, African American, Multi Tasking, ITIL, Robotic Surgery, Yoga, System Deployment, System Administration, Balls, Business Strategy, Planet
Education
St. Edward's University 2004 — 2008
Computer Systems Management, Computer Systems Management
FUJIFILM Medical Systems U.S.A., Inc. August 2013 - Present
HBK Capital Management December 2012 - August 2013
Alvarez & Marsal February 2010 - December 2012
Terremark October 2008 - August 2010
Austin Radiological Association August 2002 - October 2008
Temple-Inland, Guaranty Bank July 2001 - August 2002
eLoyalty February 2001 - July 2001
Tivoli April 2000 - February 2001
Skills
Active Directory, Server Architecture, Capacity Planning, Enterprise Anti-Virus, VMware ESX, Windows Server, Microsoft Exchange, Disaster Recovery, Group Policy, Data Center, DHCP, Troubleshooting, Servers, DNS, Security, Yardi, vSphere, African American, Multi Tasking, ITIL, Robotic Surgery, Yoga, System Deployment, System Administration, Balls, Business Strategy, Planet
Education
St. Edward's University 2004 — 2008
Computer Systems Management, Computer Systems Management
Namrita Jain Namrita Jain's eLoyalty Experience 2008 - 2009
Job Pediatric Resident at Maria Fareri Children's Hospital, Westchester Medical Center
Industry Hospital & Health Care
Experience
Maria Fareri Children's Hospital, Westchester Medical Center July 2013 - Present
TouroCOM July 2009 - Present
eLoyalty 2008 - 2009
University of Chicago Hospitals December 2005 - September 2008
National Student Leadership Conference 2007 - 2007
Skills
Medical Illustration, Public Health
Education
Touro College 2009 — 2013
DO, Medicine
The University of Chicago 2005 — 2008
BA, Psychology
Maria Fareri Children's Hospital, Westchester Medical Center July 2013 - Present
TouroCOM July 2009 - Present
eLoyalty 2008 - 2009
University of Chicago Hospitals December 2005 - September 2008
National Student Leadership Conference 2007 - 2007
Skills
Medical Illustration, Public Health
Education
Touro College 2009 — 2013
DO, Medicine
The University of Chicago 2005 — 2008
BA, Psychology
Chris Atwood Chris Atwood's eLoyalty Experience 2000 - 2001
Job SAP Strategic Execution ERP / SAP PMO & Solutions Architecture
Industry Management Consulting
Experience
Capgemini 2008 - 2009
Lodestone Management Consultants 2007 - June 2008
Accenture March 2004 - September 2007
eLoyalty 2000 - 2001
PwC Consulting January 1995 - March 1997
USWest / CenturyLink 1995 - 1996
Cognizant Technology Solutions 1991 - 1994
KPMG 1985 - 1987
Skills
SAP Project Manager, SAP Solutions Architect, SAP Consulting Practice..., Business Intelligence, Business Analytics, Master Data Management, ERP, SAP, SAP FICO, SAP Solutions, SAP Project Management, Business Transformation, SAP BI, SAP Configuration, SAP Implementation, Integration, Business Process, SAP ERP, Business Process..., PMO, Strategy, Solution Architecture, Business Objects, Enterprise Software, Management Consulting, CRM, Consulting, SAP BW
Education
The University of Chicago 1980 — 1982
M.B.A.
Northeastern University
B.A.
Prosci Change Management Institute 2013 — 2013
Change Management Certified 2013
Project Management Institute (PMI) PMP Training 2012 — 2012
Rocky Mountain Venture Club
Capgemini 2008 - 2009
Lodestone Management Consultants 2007 - June 2008
Accenture March 2004 - September 2007
eLoyalty 2000 - 2001
PwC Consulting January 1995 - March 1997
USWest / CenturyLink 1995 - 1996
Cognizant Technology Solutions 1991 - 1994
KPMG 1985 - 1987
Skills
SAP Project Manager, SAP Solutions Architect, SAP Consulting Practice..., Business Intelligence, Business Analytics, Master Data Management, ERP, SAP, SAP FICO, SAP Solutions, SAP Project Management, Business Transformation, SAP BI, SAP Configuration, SAP Implementation, Integration, Business Process, SAP ERP, Business Process..., PMO, Strategy, Solution Architecture, Business Objects, Enterprise Software, Management Consulting, CRM, Consulting, SAP BW
Education
The University of Chicago 1980 — 1982
M.B.A.
Northeastern University
B.A.
Prosci Change Management Institute 2013 — 2013
Change Management Certified 2013
Project Management Institute (PMI) PMP Training 2012 — 2012
Rocky Mountain Venture Club
Lewis Binswanger Lewis Binswanger's eLoyalty Experience March 2000 - December 2001
Job Energy/Utility Executive
Industry Utilities
Experience
Institute for Regulatory Policy Studies, Illinois State University October 2013 - Present
Nicor Gas September 2013 - Present
Center for Public Utilities, New Mexico State University 2011 - Present
Financial Research Institute, University of Missouri September 2010 - September 2013
SourceGas July 2010 - September 2013
TECO Energy May 2005 - August 2010
TECO Energy December 2001 - May 2005
eLoyalty March 2000 - December 2001
Atmos Energy September 1998 - March 2000
Atmos Energy January 1997 - September 1998
Skills
Energy, Licensed Professional..., Gas, Power Generation, Project Planning, Mergers, Energy Markets, Strategy, Program Management, Strategic Planning, Contract Management, Business Strategy, Mergers & Acquisitions, Smart Metering, Management, Renewable Energy, Project Management, Natural Gas, Policy, Leadership, Engineers, Engineering, Commodity Markets, Analysis, Change Management, Process Improvement, Budgets, Energy Efficiency, Energy Management, Contract Negotiation, Regulatory Affairs
Education
The University of Texas at El Paso 1978 — 1983
BSEE, Electrical and Electronics Engineering
Institute for Regulatory Policy Studies, Illinois State University October 2013 - Present
Nicor Gas September 2013 - Present
Center for Public Utilities, New Mexico State University 2011 - Present
Financial Research Institute, University of Missouri September 2010 - September 2013
SourceGas July 2010 - September 2013
TECO Energy May 2005 - August 2010
TECO Energy December 2001 - May 2005
eLoyalty March 2000 - December 2001
Atmos Energy September 1998 - March 2000
Atmos Energy January 1997 - September 1998
Skills
Energy, Licensed Professional..., Gas, Power Generation, Project Planning, Mergers, Energy Markets, Strategy, Program Management, Strategic Planning, Contract Management, Business Strategy, Mergers & Acquisitions, Smart Metering, Management, Renewable Energy, Project Management, Natural Gas, Policy, Leadership, Engineers, Engineering, Commodity Markets, Analysis, Change Management, Process Improvement, Budgets, Energy Efficiency, Energy Management, Contract Negotiation, Regulatory Affairs
Education
The University of Texas at El Paso 1978 — 1983
BSEE, Electrical and Electronics Engineering
Cameron Payne Cameron Payne's eLoyalty Experience 2001 - 2001
Job President at Cameron Payne Group LLC
Industry Computer Games
Experience
Cameron Payne Group LLC August 2008 - Present
DietBetter August 2011 - Present
GameTap 2006 - 2008
Microsoft 2001 - 2006
eLoyalty 2001 - 2001
AIM Technologies 1999 - 2001
The University of Texas Health Science Center at Houston 1993 - 1997
Stairway Software 1992 - 1993
Skills
Product Management, Product Marketing, Consumer Marketing, Interactive..., Digital Distribution, New Media, Product Development, Business Strategy, Social Media, Online Services, Business Operations, Monetization, Mobile Devices, Mobile Applications, Product Planning, Online Gaming, Strategic Partnerships, Social Games, Video Games, Digital Media, Leadership, Marketing Strategy, Game Development, Market Research, Marketing, Strategy, Competitive Analysis, Management, Digital Marketing
Education
The University of Texas at Austin - The Red McCombs School of Business 1997 — 1999
MBA, Technology Entrepreneurship
Rice University 1994 — 1996
MCS, Computer Science
University of Virginia 1988 — 1992
BA, Economics, Mathematics
St. John's School 1976 — 1988
Cameron Payne Group LLC August 2008 - Present
DietBetter August 2011 - Present
GameTap 2006 - 2008
Microsoft 2001 - 2006
eLoyalty 2001 - 2001
AIM Technologies 1999 - 2001
The University of Texas Health Science Center at Houston 1993 - 1997
Stairway Software 1992 - 1993
Skills
Product Management, Product Marketing, Consumer Marketing, Interactive..., Digital Distribution, New Media, Product Development, Business Strategy, Social Media, Online Services, Business Operations, Monetization, Mobile Devices, Mobile Applications, Product Planning, Online Gaming, Strategic Partnerships, Social Games, Video Games, Digital Media, Leadership, Marketing Strategy, Game Development, Market Research, Marketing, Strategy, Competitive Analysis, Management, Digital Marketing
Education
The University of Texas at Austin - The Red McCombs School of Business 1997 — 1999
MBA, Technology Entrepreneurship
Rice University 1994 — 1996
MCS, Computer Science
University of Virginia 1988 — 1992
BA, Economics, Mathematics
St. John's School 1976 — 1988
Chip Roberts's eLoyalty Experience 1999 - 2001
Job Operations Specialist at Alltech Intl, Inc.
Industry Computer Networking
Experience
Alltech Intl, Inc. January 2002 - Present
eLoyalty 1999 - 2001
eLoyalty - Austin, TX 1998 - 2001
Southern Union Gas - Austin, TX 1993 - 1996
Skills
Networking, Security, Windows Server, Windows XP
Education
The Training Camp 2008 — 2008
The University of Texas at El Paso 1987 — 1988
Computer Science
Alltech Intl, Inc. January 2002 - Present
eLoyalty 1999 - 2001
eLoyalty - Austin, TX 1998 - 2001
Southern Union Gas - Austin, TX 1993 - 1996
Skills
Networking, Security, Windows Server, Windows XP
Education
The Training Camp 2008 — 2008
The University of Texas at El Paso 1987 — 1988
Computer Science
Mohan Yeggoni Mohan Yeggoni's eLoyalty Experience 1999 - 2000
Job VP International Operations, NiSi
Industry Computer Software
Experience
NextGen Information Services International (NiSi) July 2006 - Present
ERCOT 2003 - 2006
eLoyalty 1999 - 2000
Education
Texas A&M International University 1991 — 1993
NextGen Information Services International (NiSi) July 2006 - Present
ERCOT 2003 - 2006
eLoyalty 1999 - 2000
Education
Texas A&M International University 1991 — 1993
Carmine Zingariello's eLoyalty Experience March 1999 - March 2002
Job Independent Contractor at Pentius
Industry Information Technology and Services
Experience
Pentius April 2015 - Present
Sabre Hospitality Solutions May 2009 - July 2014
SynXis January 2007 - May 2009
SynXis September 2003 - January 2007
eLoyalty March 1999 - March 2002
Harvard University January 1998 - December 1998
Boston Catalyst Group March 1996 - December 1997
Skills
Microsoft SQL Server, Databases, SQL, T-SQL, Business Intelligence, Software Development, Agile Methodologies, Scrum, SDLC, Software Project..., Consulting, .NET, Web Applications, Management, JavaScript, Web Development, SSRS, Subversion, SQL Server, Jasper Reports, iReport
Education
Northeastern University 1993 — 1998
BS, Computer Science
Pentius April 2015 - Present
Sabre Hospitality Solutions May 2009 - July 2014
SynXis January 2007 - May 2009
SynXis September 2003 - January 2007
eLoyalty March 1999 - March 2002
Harvard University January 1998 - December 1998
Boston Catalyst Group March 1996 - December 1997
Skills
Microsoft SQL Server, Databases, SQL, T-SQL, Business Intelligence, Software Development, Agile Methodologies, Scrum, SDLC, Software Project..., Consulting, .NET, Web Applications, Management, JavaScript, Web Development, SSRS, Subversion, SQL Server, Jasper Reports, iReport
Education
Northeastern University 1993 — 1998
BS, Computer Science
Dawn Martin Dawn Martin's eLoyalty Experience September 2000 - July 2001
Job Sr. Business Analyst, Music Rights & Royalties at Sony Pictures Entertainment
Industry Computer Software
Experience
Sony Pictures Entertainment April 2013 - Present
Muve Music March 2012 - April 2013
Napster January 2011 - December 2011
Napster March 2008 - January 2011
Napster, a Best Buy company March 2008 - January 2011
DivX, Inc. April 2003 - March 2008
Co-Founder ZenGarden/www.Stage6.com July 2007 - December 2007
eLoyalty September 2000 - July 2001
Internet Products, Inc. 1997 - 2000
Skills
Software Project..., Web Project Management, Software Quality..., Partner Management, Project Management, Java, Google TV, Instructional Design, Instructional Technology, Quality Assurance, APIs, iPhone, Scrum, Agile Project Management, Usability Testing, JavaScript, Android Development, Unix, JIRA, Agile Methodologies, Testing, Web Applications, User Experience, Digital Media, Selenium, Software Engineering, SOAP, Content Management, Cross-functional Team..., Quality Management, DRM, Mobile Applications, Rights Management, Android, Mobile Devices, Ruby, Subversion, Apache, Start-ups, Product Management
Education
National University 2002 — 2003
Masters, Instructional Technology
Sony Pictures Entertainment April 2013 - Present
Muve Music March 2012 - April 2013
Napster January 2011 - December 2011
Napster March 2008 - January 2011
Napster, a Best Buy company March 2008 - January 2011
DivX, Inc. April 2003 - March 2008
Co-Founder ZenGarden/www.Stage6.com July 2007 - December 2007
eLoyalty September 2000 - July 2001
Internet Products, Inc. 1997 - 2000
Skills
Software Project..., Web Project Management, Software Quality..., Partner Management, Project Management, Java, Google TV, Instructional Design, Instructional Technology, Quality Assurance, APIs, iPhone, Scrum, Agile Project Management, Usability Testing, JavaScript, Android Development, Unix, JIRA, Agile Methodologies, Testing, Web Applications, User Experience, Digital Media, Selenium, Software Engineering, SOAP, Content Management, Cross-functional Team..., Quality Management, DRM, Mobile Applications, Rights Management, Android, Mobile Devices, Ruby, Subversion, Apache, Start-ups, Product Management
Education
National University 2002 — 2003
Masters, Instructional Technology
Morgan Bickle Morgan Bickle's eLoyalty Experience 2000 - 2002
Job Manager of the Cloud, Mobile Software, Solution Architect, Startup Advisor
Industry Computer Software
Experience
PenPal Schools June 2015 - Present
Togga March 2015 - Present
Kinvey January 2014 - January 2015
Kinvey 2010 - December 2013
GLOBALFOUNDRIES 2009 - 2010
AMD December 2006 - December 2008
AMD May 2002 - November 2007
eLoyalty 2000 - 2002
HotData, Internet Startup 1998 - 2000
Skills
JavaScript, Mobile Applications, Java, Web Applications, Android, Open Source, Integration, Distributed Systems, Node.js, Front-end, Apache, Amazon Web Services..., Agile Methodologies, Software Development, MongoDB, JBoss Application Server, Architecture, Agile Project Management, Perl, Test Driven Development, MySQL, Enterprise Software, backend, Mobile Technology, Software Engineering, Mobile Devices, Amazon Cloud, Oracle, SaaS, Web Development, Start-ups, Strategy, Client Services, Technical Support, Enterprise Account..., DevOps, IT Operations, Intellectual Property, Due Diligence, M&A support, Python, Nginx, Oracle SQL Developer, Oracle Database, Salesforce.com..., Data Integration, Computer Systems..., Salesforce.com..., Enterprise Architecture, Enterprise
Education
The University of Texas at Austin 1996 — 2000
BS, Computer Science
TechStars Startup Accelerator
Spring 2011
PenPal Schools June 2015 - Present
Togga March 2015 - Present
Kinvey January 2014 - January 2015
Kinvey 2010 - December 2013
GLOBALFOUNDRIES 2009 - 2010
AMD December 2006 - December 2008
AMD May 2002 - November 2007
eLoyalty 2000 - 2002
HotData, Internet Startup 1998 - 2000
Skills
JavaScript, Mobile Applications, Java, Web Applications, Android, Open Source, Integration, Distributed Systems, Node.js, Front-end, Apache, Amazon Web Services..., Agile Methodologies, Software Development, MongoDB, JBoss Application Server, Architecture, Agile Project Management, Perl, Test Driven Development, MySQL, Enterprise Software, backend, Mobile Technology, Software Engineering, Mobile Devices, Amazon Cloud, Oracle, SaaS, Web Development, Start-ups, Strategy, Client Services, Technical Support, Enterprise Account..., DevOps, IT Operations, Intellectual Property, Due Diligence, M&A support, Python, Nginx, Oracle SQL Developer, Oracle Database, Salesforce.com..., Data Integration, Computer Systems..., Salesforce.com..., Enterprise Architecture, Enterprise
Education
The University of Texas at Austin 1996 — 2000
BS, Computer Science
TechStars Startup Accelerator
Spring 2011
Jeff de Wispelaere Jeff de Wispelaere's eLoyalty Experience 2004 - 2006
Job Consulting Corporate Engineer at Avaya
Industry Telecommunications
Experience
Avaya August 2010 - Present
Cisco Systems March 2006 - August 2010
Cisco March 2006 - August 2010
eLoyalty 2004 - 2006
Vista IT 2002 - 2004
WillAndTech LLC 2001 - 2003
Genesys 1999 - 2000
Lucent Technologies 1996 - 1999
Skills
CTI, VoIP, Unified Communications, H.323, SIP, Telephony, IVR, Avaya, Contact Centers, Cisco Technologies, Cisco Call Manager, ACD, Unified Messaging, QoS, Routing, Cloud Computing, Video Conferencing, Sales Engineering, Pre-sales, Data Center, Network Architecture, TCP/IP, Telepresence, Virtualization, Managed Services, Professional Services, IP, Network Design, MPLS, WAN, LAN-WAN, Ethernet, System Deployment, Integration, Switches, CCNP, Telecommunications, Network Engineering, Cisco IOS, Wireless, Routers, SIP Trunking
Education
University of Colorado at Denver 1996 — 1998
Master of Science (MS), Management Information Systems and Services
University of Colorado at Denver
Bachelor of Arts (B.A.), International Business
Avaya August 2010 - Present
Cisco Systems March 2006 - August 2010
Cisco March 2006 - August 2010
eLoyalty 2004 - 2006
Vista IT 2002 - 2004
WillAndTech LLC 2001 - 2003
Genesys 1999 - 2000
Lucent Technologies 1996 - 1999
Skills
CTI, VoIP, Unified Communications, H.323, SIP, Telephony, IVR, Avaya, Contact Centers, Cisco Technologies, Cisco Call Manager, ACD, Unified Messaging, QoS, Routing, Cloud Computing, Video Conferencing, Sales Engineering, Pre-sales, Data Center, Network Architecture, TCP/IP, Telepresence, Virtualization, Managed Services, Professional Services, IP, Network Design, MPLS, WAN, LAN-WAN, Ethernet, System Deployment, Integration, Switches, CCNP, Telecommunications, Network Engineering, Cisco IOS, Wireless, Routers, SIP Trunking
Education
University of Colorado at Denver 1996 — 1998
Master of Science (MS), Management Information Systems and Services
University of Colorado at Denver
Bachelor of Arts (B.A.), International Business
John Pitts John Pitts's eLoyalty Experience October 2008 - December 2009
Job Senior Principal Solutions Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys May 2014 - Present
Avaya December 2010 - April 2014
eLoyalty October 2008 - December 2009
Genesys Telecommunications Laboratories January 2006 - September 2008
MCI/Verizon January 2001 - January 2006
Cisco Systems January 1999 - January 2001
Amteva Technologies January 1998 - January 1999
Skills
Cloud Computing, Enterprise Software, Channel, Telecommunications, Pre-sales, Channel Partners, IP, IVR, Call Centers, Integration, Avaya, Solution Architecture, Partner Management, Contact Centers, CRM, Unified Communications, Avaya Technologies
Education
North Carolina State University
Electrical Engineering
Genesys May 2014 - Present
Avaya December 2010 - April 2014
eLoyalty October 2008 - December 2009
Genesys Telecommunications Laboratories January 2006 - September 2008
MCI/Verizon January 2001 - January 2006
Cisco Systems January 1999 - January 2001
Amteva Technologies January 1998 - January 1999
Skills
Cloud Computing, Enterprise Software, Channel, Telecommunications, Pre-sales, Channel Partners, IP, IVR, Call Centers, Integration, Avaya, Solution Architecture, Partner Management, Contact Centers, CRM, Unified Communications, Avaya Technologies
Education
North Carolina State University
Electrical Engineering
Kwaku Afriyie-Fordjour Kwaku Afriyie-Fordjour's eLoyalty Experience November 2005 - April 2008
Job Sr Software Consultant
Industry Computer Software
Experience
SRP 2012 - 2013
Bowne 2010 - 2010
eLoyalty November 2005 - April 2008
Intel April 2000 - August 2005
Skills
Process Improvement, Scripting, Software Development, ASP.NET, Visio, Project Management, Agile Methodologies, SDLC, Databases, MS Project, Product Management, Program Management, SharePoint, PMP, C#, Change Management, Software Project...
Education
Pomona College 1976 — 1980
BA, Mathematics
SRP 2012 - 2013
Bowne 2010 - 2010
eLoyalty November 2005 - April 2008
Intel April 2000 - August 2005
Skills
Process Improvement, Scripting, Software Development, ASP.NET, Visio, Project Management, Agile Methodologies, SDLC, Databases, MS Project, Product Management, Program Management, SharePoint, PMP, C#, Change Management, Software Project...
Education
Pomona College 1976 — 1980
BA, Mathematics
Phil Gray Phil Gray's eLoyalty Experience November 2005 - November 2007
Job EVP Business Development at Interactions Helping businesses transform through natural language understanding
Industry Information Technology and Services
Experience
Interactions Corporation March 2008 - Present
eLoyalty November 2005 - November 2007
Versay Solutions February 2002 - November 2005
Nuance 1997 - 2002
Dunn Solutions Group 1995 - 1997
NCR 1988 - 1995
Skills
Start-ups, Business Development, CRM, Sales Management, Mobile Devices, Professional Services, Telecommunications, Marketing Strategy, SaaS, Entrepreneurship, Management, VoIP, Strategic Partnerships, IVR, Enterprise Software, Sales, Cloud Computing, Solution Selling, Contact Centers, Marketing, Customer Service, New Business Development, VXML, Product Management, Speech Recognition, Natural Language..., Team Building, Managed Services, Strategy, Lead Generation, Salesforce.com, Call Center, Selling, Product Marketing, Direct Sales, Sales Process, Customer Experience, Leadership, Machine Learning, Go-to-market Strategy
Education
Michigan State University 1983 — 1988
Business, Marketing, Management
Interactions Corporation March 2008 - Present
eLoyalty November 2005 - November 2007
Versay Solutions February 2002 - November 2005
Nuance 1997 - 2002
Dunn Solutions Group 1995 - 1997
NCR 1988 - 1995
Skills
Start-ups, Business Development, CRM, Sales Management, Mobile Devices, Professional Services, Telecommunications, Marketing Strategy, SaaS, Entrepreneurship, Management, VoIP, Strategic Partnerships, IVR, Enterprise Software, Sales, Cloud Computing, Solution Selling, Contact Centers, Marketing, Customer Service, New Business Development, VXML, Product Management, Speech Recognition, Natural Language..., Team Building, Managed Services, Strategy, Lead Generation, Salesforce.com, Call Center, Selling, Product Marketing, Direct Sales, Sales Process, Customer Experience, Leadership, Machine Learning, Go-to-market Strategy
Education
Michigan State University 1983 — 1988
Business, Marketing, Management
John Reinke John Reinke's eLoyalty Experience 1997 - 2000
Job Managing Partner at ValueWise Corporation
Industry Information Technology and Services
Experience
ValueWise Corporation August 2014 - Present
Mattersight Corporation January 2011 - January 2014
PlaCor, Inc. September 2007 - January 2011
Blue Shield California 2008 - 2009
UnitedHealth Group August 2000 - April 2007
United Healthcare 2000 - 2007
eLoyalty 1997 - 2000
Technology Solutions Company 1997 - 1999
Arthur Andersen 1993 - 1997
Citicorp 1986 - 1991
Skills
Business Strategy, Business Intelligence, Operations Management, Sales Management, Process Improvement, Business Process..., Analytics, SaaS, Start-ups, Enterprise Software, Budgets, Management Consulting, Business Development, Strategic Planning, Strategy, Business Analysis, Sales, CRM, Direct Sales, Vendor Management
Education
Stanford University
BA, History
University of Illinois at Urbana-Champaign
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign - College of Business
MBA
ValueWise Corporation August 2014 - Present
Mattersight Corporation January 2011 - January 2014
PlaCor, Inc. September 2007 - January 2011
Blue Shield California 2008 - 2009
UnitedHealth Group August 2000 - April 2007
United Healthcare 2000 - 2007
eLoyalty 1997 - 2000
Technology Solutions Company 1997 - 1999
Arthur Andersen 1993 - 1997
Citicorp 1986 - 1991
Skills
Business Strategy, Business Intelligence, Operations Management, Sales Management, Process Improvement, Business Process..., Analytics, SaaS, Start-ups, Enterprise Software, Budgets, Management Consulting, Business Development, Strategic Planning, Strategy, Business Analysis, Sales, CRM, Direct Sales, Vendor Management
Education
Stanford University
BA, History
University of Illinois at Urbana-Champaign
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign - College of Business
MBA
Micah Jeppsen Micah Jeppsen's eLoyalty Experience November 2010 - May 2011
Job Senior IP Specialist Counsel at Nokia Technologies
Industry Law Practice
Experience
Nokia Technologies September 2015 - Present
International Intellectual Property Law Group (IIPLG) June 2012 - August 2015
Maschoff Gilmore and Israelsen March 2011 - June 2012
Texas Attorney General January 2011 - May 2011
eLoyalty November 2010 - May 2011
University of Texas Office of Technology Commercialization January 2010 - May 2010
Skills
Patent Litigation, Patents, Intellectual Property, Legal Writing, Legal Research, Litigation, Westlaw, Trademarks, Appeals, Patent Prosecution, Research, Licensing, Mediation, Civil Litigation, Due Diligence, Legal Assistance, Trade Secrets, Litigation Support
Education
The University of Texas School of Law 2008 — 2011
Doctor of Law (J.D.), Intellectual Property Law
University of Utah 2002 — 2007
B.S., Physics
Nokia Technologies September 2015 - Present
International Intellectual Property Law Group (IIPLG) June 2012 - August 2015
Maschoff Gilmore and Israelsen March 2011 - June 2012
Texas Attorney General January 2011 - May 2011
eLoyalty November 2010 - May 2011
University of Texas Office of Technology Commercialization January 2010 - May 2010
Skills
Patent Litigation, Patents, Intellectual Property, Legal Writing, Legal Research, Litigation, Westlaw, Trademarks, Appeals, Patent Prosecution, Research, Licensing, Mediation, Civil Litigation, Due Diligence, Legal Assistance, Trade Secrets, Litigation Support
Education
The University of Texas School of Law 2008 — 2011
Doctor of Law (J.D.), Intellectual Property Law
University of Utah 2002 — 2007
B.S., Physics
Scott M Lear's eLoyalty Experience September 2005 - February 2009
Job Senior Project Manager at UnitedHealth Group
Industry Management Consulting
Experience
UnitedHealth Group October 2014 - Present
UnitedHealth Group May 2009 - September 2014
Independent Contractor March 2009 - April 2009
eLoyalty September 2005 - February 2009
Alcon Laboratories, Inc. January 2005 - May 2005
Skills
Business Analysis, Requirements Analysis, Process Engineering, Customer Relations, Performance Management, Analysis, Process Improvement, Healthcare, Management Consulting, Change Management, Visio, Product Development, Business Planning, SDLC, Healthcare IT, Business Process..., Requirements Gathering, CRM, Business Process, Program Management, Customer Service
Education
University of Central Florida 2003 — 2005
MS, Industrial and Organizational Psychology
University of Central Florida 1997 — 2001
BS, Psychology
UnitedHealth Group October 2014 - Present
UnitedHealth Group May 2009 - September 2014
Independent Contractor March 2009 - April 2009
eLoyalty September 2005 - February 2009
Alcon Laboratories, Inc. January 2005 - May 2005
Skills
Business Analysis, Requirements Analysis, Process Engineering, Customer Relations, Performance Management, Analysis, Process Improvement, Healthcare, Management Consulting, Change Management, Visio, Product Development, Business Planning, SDLC, Healthcare IT, Business Process..., Requirements Gathering, CRM, Business Process, Program Management, Customer Service
Education
University of Central Florida 2003 — 2005
MS, Industrial and Organizational Psychology
University of Central Florida 1997 — 2001
BS, Psychology
Janna Turadek Janna Turadek's eLoyalty Experience September 2010 - December 2010
Job Technical Consultant / Developer at Flatirons Solutions
Industry Information Technology and Services
Experience
Flatirons Solutions March 2015 - Present
Beach Street Consulting January 2011 - March 2015
eLoyalty September 2010 - December 2010
Skills
Java, XML, Content Management, HTML, Documentum, Captiva, Enterprise Content..., Tomcat, Requirements Gathering, Java Enterprise Edition, Solution Architecture
Education
The Johns Hopkins University 2006 — 2010
B.S., Applied Math, Economics
Flatirons Solutions March 2015 - Present
Beach Street Consulting January 2011 - March 2015
eLoyalty September 2010 - December 2010
Skills
Java, XML, Content Management, HTML, Documentum, Captiva, Enterprise Content..., Tomcat, Requirements Gathering, Java Enterprise Edition, Solution Architecture
Education
The Johns Hopkins University 2006 — 2010
B.S., Applied Math, Economics
David Edgecomb David Edgecomb's eLoyalty Experience March 2006 - January 2008
Job Vice President, Platinum & Premium
Industry Computer Software
Experience
SuccessFactors April 2013 - Present
Oracle January 2008 - April 2013
eLoyalty March 2006 - January 2008
Siebel Systems 2001 - 2006
PriceWaterHouseCoopers 1997 - 2001
Various Consulting & IT programmer - C&L, UnumProvident, Energy East June 1993 - May 1997
Skills
Siebel, Enterprise Software, SaaS, Business Intelligence, Professional Services, Cloud Computing, Solution Architecture, CRM, Business Process, Pre-sales, Integration, Enterprise Architecture, Salesforce.com, Requirements Analysis, SDLC
Education
Rensselaer Polytechnic Institute 1989 — 1993
BS, Management Systems
SuccessFactors April 2013 - Present
Oracle January 2008 - April 2013
eLoyalty March 2006 - January 2008
Siebel Systems 2001 - 2006
PriceWaterHouseCoopers 1997 - 2001
Various Consulting & IT programmer - C&L, UnumProvident, Energy East June 1993 - May 1997
Skills
Siebel, Enterprise Software, SaaS, Business Intelligence, Professional Services, Cloud Computing, Solution Architecture, CRM, Business Process, Pre-sales, Integration, Enterprise Architecture, Salesforce.com, Requirements Analysis, SDLC
Education
Rensselaer Polytechnic Institute 1989 — 1993
BS, Management Systems
Hector Estrada Hector Estrada's eLoyalty Experience January 1999 - October 2003
Job Engagement Manager at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2014 - Present
Tympani Inc January 2011 - November 2014
Independent Consultant January 2007 - December 2010
Berbee 2003 - 2007
Eloyalty January 1999 - October 2003
Skills
IVR, Cisco Call Manager, Unified Communications, Cisco Technologies, ACD, CTI, VoIP, Call Center, Telephony, Contact Centers, Call Logging, Pre-sales, Enterprise Software, Telecommunications, IP, Unified Messaging, Call Centers, SIP, Management, WAN, Data Center, Workforce Management, Managed Services, Network Architecture, Professional Services, Avaya, Cloud Computing, Switches, Video Conferencing, Network Design, Virtualization, VMware, CCNP
Education
Northern Illinois University 1994 — 1998
BS
Interactive Intelligence November 2014 - Present
Tympani Inc January 2011 - November 2014
Independent Consultant January 2007 - December 2010
Berbee 2003 - 2007
Eloyalty January 1999 - October 2003
Skills
IVR, Cisco Call Manager, Unified Communications, Cisco Technologies, ACD, CTI, VoIP, Call Center, Telephony, Contact Centers, Call Logging, Pre-sales, Enterprise Software, Telecommunications, IP, Unified Messaging, Call Centers, SIP, Management, WAN, Data Center, Workforce Management, Managed Services, Network Architecture, Professional Services, Avaya, Cloud Computing, Switches, Video Conferencing, Network Design, Virtualization, VMware, CCNP
Education
Northern Illinois University 1994 — 1998
BS
Robert Peters Robert Peters's eLoyalty Experience 1995 - 2001
Job SVP Marketing Technology Services Global Financial Services, Insurance & Telco Leader
Industry Executive Office
Experience
Epsilon February 2013 - Present
IBM Global Business Services 2005 - 2012
Capgemini Ernst & Young 2002 - 2005
CVS Caremark Corporation 2001 - 2002
eloyalty 1995 - 2001
General Dynamics 1989 - 1995
Skills
CRM, Program Management, Management Consulting, Business Transformation, IT Strategy, Management, Business Process..., Business Intelligence, Leadership, Business Analysis, Outsourcing, Business Strategy, Vendor Management, Enterprise Architecture, Project Portfolio..., Cross-functional Team..., SDLC, New Business Development, Strategic Planning, Thinking Outside The Box, Sales Management, IT Management, Customer Experience, Email Marketing, Digital Marketing, Digital Strategy, Database Marketing, Loyalty Marketing, Loyalty Programs, Campaign Management, Multi-channel Marketing, Mobile Marketing
Education
Oklahoma State University
BS, Mechanical Engineering
Wharton School of Business
Strategy and Transformation Master Class
Epsilon February 2013 - Present
IBM Global Business Services 2005 - 2012
Capgemini Ernst & Young 2002 - 2005
CVS Caremark Corporation 2001 - 2002
eloyalty 1995 - 2001
General Dynamics 1989 - 1995
Skills
CRM, Program Management, Management Consulting, Business Transformation, IT Strategy, Management, Business Process..., Business Intelligence, Leadership, Business Analysis, Outsourcing, Business Strategy, Vendor Management, Enterprise Architecture, Project Portfolio..., Cross-functional Team..., SDLC, New Business Development, Strategic Planning, Thinking Outside The Box, Sales Management, IT Management, Customer Experience, Email Marketing, Digital Marketing, Digital Strategy, Database Marketing, Loyalty Marketing, Loyalty Programs, Campaign Management, Multi-channel Marketing, Mobile Marketing
Education
Oklahoma State University
BS, Mechanical Engineering
Wharton School of Business
Strategy and Transformation Master Class
Colin LeMahieu's eLoyalty Experience February 2007 - November 2010
Job LLVM Software Tools Engineer at Qualcomm
Industry Information Technology and Services
Experience
Qualcomm August 2014 - Present
National Instruments January 2013 - August 2014
AMD May 2012 - January 2013
Dell November 2010 - May 2012
eLoyalty February 2007 - November 2010
Skills
C++, C#, Java, XML, WCF, OpenCL, Cuda, LLVM, Visual Studio, XCode, Qt Creator, GDB, Win32 API, X86, x86 Assembly, X64, X86_64, SQL, MySQL, Microsoft SQL Server, PostgreSQL, Debugging, Qt, C, Software Engineering, Software Design, Processors, Software Development, Perforce, Object Oriented Design, Multithreading, Linux, Subversion, Algorithms, Testing
Education
St. Cloud State University 2003 — 2006
B.S., Computer Science
Qualcomm August 2014 - Present
National Instruments January 2013 - August 2014
AMD May 2012 - January 2013
Dell November 2010 - May 2012
eLoyalty February 2007 - November 2010
Skills
C++, C#, Java, XML, WCF, OpenCL, Cuda, LLVM, Visual Studio, XCode, Qt Creator, GDB, Win32 API, X86, x86 Assembly, X64, X86_64, SQL, MySQL, Microsoft SQL Server, PostgreSQL, Debugging, Qt, C, Software Engineering, Software Design, Processors, Software Development, Perforce, Object Oriented Design, Multithreading, Linux, Subversion, Algorithms, Testing
Education
St. Cloud State University 2003 — 2006
B.S., Computer Science
John McCartney John McCartney's eLoyalty Experience 2006 - 2007
Job Voice Engineer
Industry Information Technology and Services
Experience
Texas Department of Motor Vehicles 2015 - Present
Apex Systems September 2012 - June 2014
Xerox November 2010 - September 2012
Zachry Construction Corp September 2008 - October 2010
Unisys March 2007 - July 2008
eLoyalty 2006 - 2007
AT&T Wireless 2003 - 2006
Verio 2001 - 2002
Intecom 1993 - 1997
Skills
Cisco, VoIP, Routing, Network Design, Troubleshooting, Cisco Technologies, WAN, VPN, Active Directory, Network Engineering, DNS, Firewalls, Data Center, Switches, CCNA, Network Security, Telecommunications
Education
SUNY Polytechnic Institute 1987 — 1989
Bachelor's of Science, Telecommunications
North Syracuse High
Texas Department of Motor Vehicles 2015 - Present
Apex Systems September 2012 - June 2014
Xerox November 2010 - September 2012
Zachry Construction Corp September 2008 - October 2010
Unisys March 2007 - July 2008
eLoyalty 2006 - 2007
AT&T Wireless 2003 - 2006
Verio 2001 - 2002
Intecom 1993 - 1997
Skills
Cisco, VoIP, Routing, Network Design, Troubleshooting, Cisco Technologies, WAN, VPN, Active Directory, Network Engineering, DNS, Firewalls, Data Center, Switches, CCNA, Network Security, Telecommunications
Education
SUNY Polytechnic Institute 1987 — 1989
Bachelor's of Science, Telecommunications
North Syracuse High
Corey Junge Corey Junge's eLoyalty Experience October 2005 - January 2010
Job Senior Consultant at Digital DataVoice
Industry Telecommunications
Experience
Digital DataVoice August 2011 - Present
Thomson Reuters March 2011 - August 2011
Junge Technical Services, LLC January 2010 - March 2011
eLoyalty October 2005 - January 2010
Prime Therapeutics, LLC October 2003 - October 2005
Spanlink Communications May 2000 - August 2003
Skills
Cisco Call Manager, ICM, IVR, Call Center, CTI, Unified Communications, CVP, SIP, Telecommunications, Telephony, VoIP, CCNA, Cisco ICM, Switches, Cisco IOS, Cisco, VMware, ITIL, PBX, H.323, Routers, WAN, Troubleshooting, SQL Server, MGCP, Network Architecture, Call Routing, IP, Windows, Linux, Workforce Management, Cisco Switches, Unix, LAN/WAN, Windows Server 2003, Java, Cisco Technologies, Cost Down, Call Centers, Contact Centers, Avaya, Managed Services, Microsoft SQL Server, Windows Server, Integration, Professional Services, Unified Messaging, Routing, Data Center, System Deployment
Education
Southwest Minnesota State University 1996 — 2000
BS, Computer Science
Digital DataVoice August 2011 - Present
Thomson Reuters March 2011 - August 2011
Junge Technical Services, LLC January 2010 - March 2011
eLoyalty October 2005 - January 2010
Prime Therapeutics, LLC October 2003 - October 2005
Spanlink Communications May 2000 - August 2003
Skills
Cisco Call Manager, ICM, IVR, Call Center, CTI, Unified Communications, CVP, SIP, Telecommunications, Telephony, VoIP, CCNA, Cisco ICM, Switches, Cisco IOS, Cisco, VMware, ITIL, PBX, H.323, Routers, WAN, Troubleshooting, SQL Server, MGCP, Network Architecture, Call Routing, IP, Windows, Linux, Workforce Management, Cisco Switches, Unix, LAN/WAN, Windows Server 2003, Java, Cisco Technologies, Cost Down, Call Centers, Contact Centers, Avaya, Managed Services, Microsoft SQL Server, Windows Server, Integration, Professional Services, Unified Messaging, Routing, Data Center, System Deployment
Education
Southwest Minnesota State University 1996 — 2000
BS, Computer Science
Leo Wisniewski Leo Wisniewski's eLoyalty Experience 2000 - 2005
Job
Industry Management Consulting
Experience
SendOutCards January 2009 - Present
Great Clips 2002 - Present
eLoyalty 2000 - 2005
PricewaterhouseCoopers 1997 - 2000
Miller Brewing 1989 - 1997
Computer Task Group 1989 - 1989
US Bank 1983 - 1989
Skills
Team Building, P&L, Process Improvement, Business Planning, Leadership Development, Public Speaking, Sales Management, New Business Development, Coaching, Consultative Selling, Greeting Cards, Entrepreneur, Small Business, Entrepreneurship, Income Statement, Leadership, Management Consulting, Management, Business Strategy, Strategic Planning, Marketing Strategy, Negotiation, Customer Service, Sales, Marketing, Budgets, Strategy, Training, Operations Management, Team Leadership, Selling
Education
Marquette University 1985 — 1988
MBA
St. Norbert College 1979 — 1983
BA
St Patrick High School 1975 — 1979
High School
Barry Elementary 1970 — 1978
Elementary School
SendOutCards January 2009 - Present
Great Clips 2002 - Present
eLoyalty 2000 - 2005
PricewaterhouseCoopers 1997 - 2000
Miller Brewing 1989 - 1997
Computer Task Group 1989 - 1989
US Bank 1983 - 1989
Skills
Team Building, P&L, Process Improvement, Business Planning, Leadership Development, Public Speaking, Sales Management, New Business Development, Coaching, Consultative Selling, Greeting Cards, Entrepreneur, Small Business, Entrepreneurship, Income Statement, Leadership, Management Consulting, Management, Business Strategy, Strategic Planning, Marketing Strategy, Negotiation, Customer Service, Sales, Marketing, Budgets, Strategy, Training, Operations Management, Team Leadership, Selling
Education
Marquette University 1985 — 1988
MBA
St. Norbert College 1979 — 1983
BA
St Patrick High School 1975 — 1979
High School
Barry Elementary 1970 — 1978
Elementary School
Dean Maher Dean Maher's eLoyalty Experience 1997 - 2001
Job IT Business Analyst
Industry Information Technology and Services
Experience
Tek Systems December 2006 - February 2008
UPS Supply Chain Solutions 2005 - 2006
UPS Supply Chain Solutions 2001 - 2005
eLoyalty 1997 - 2001
Bowe Systec 1996 - 1997
Linotype 1989 - 1996
Education
Los Angeles Valley College 1983 — 1985
Tek Systems December 2006 - February 2008
UPS Supply Chain Solutions 2005 - 2006
UPS Supply Chain Solutions 2001 - 2005
eLoyalty 1997 - 2001
Bowe Systec 1996 - 1997
Linotype 1989 - 1996
Education
Los Angeles Valley College 1983 — 1985
Sean Nilsen Sean Nilsen's eLoyalty Experience April 2009 - November 2009
Job Director of Application Consulting
Industry Information Technology and Services
Experience
Aston Technologies October 2013 - Present
Thomson Reuters November 2009 - October 2013
eLoyalty April 2009 - November 2009
BestBuy January 2006 - April 2009
TEKsystems 2006 - April 2009
Best Buy 2006 - April 2009
Aston Technologies February 2007 - April 2008
Ameriprise Financial 2004 - 2005
Ameriprise Financial Advisors 2003 - 2005
American Express 2003 - 2004
Skills
Cisco, VoIP, Call Center, Avaya, Operating Systems, Contact Center Design, Enterprise Architecture, Cisco ICM, Cisco CVP, Cisco UCCE, Cisco Call Manager, Cisco Unity, Cisco IPIVR, Cisco CUPS, Cisco CUSP, Mitel PBX, Avaya PBX, Nortel PBX, IVR, Cisco Technologies, Unified Communications, Call Centers, Project Management, CTI, Network Engineering, Telephony, Customer Experience, Leadership, Visio, Data Center, Vendor Management, Infrastructure, Disaster Recovery, Databases, System Deployment, Troubleshooting, Cloud Computing, Management, ITIL, VXML, Avaya Technologies, Integration, Telecommunications, Networking, Information Technology, Process Improvement, Contact Centers
Education
Rutgers University-New Brunswick 1991 — 1994
Rutgers University-New Brunswick 1991 — 1993
Aston Technologies October 2013 - Present
Thomson Reuters November 2009 - October 2013
eLoyalty April 2009 - November 2009
BestBuy January 2006 - April 2009
TEKsystems 2006 - April 2009
Best Buy 2006 - April 2009
Aston Technologies February 2007 - April 2008
Ameriprise Financial 2004 - 2005
Ameriprise Financial Advisors 2003 - 2005
American Express 2003 - 2004
Skills
Cisco, VoIP, Call Center, Avaya, Operating Systems, Contact Center Design, Enterprise Architecture, Cisco ICM, Cisco CVP, Cisco UCCE, Cisco Call Manager, Cisco Unity, Cisco IPIVR, Cisco CUPS, Cisco CUSP, Mitel PBX, Avaya PBX, Nortel PBX, IVR, Cisco Technologies, Unified Communications, Call Centers, Project Management, CTI, Network Engineering, Telephony, Customer Experience, Leadership, Visio, Data Center, Vendor Management, Infrastructure, Disaster Recovery, Databases, System Deployment, Troubleshooting, Cloud Computing, Management, ITIL, VXML, Avaya Technologies, Integration, Telecommunications, Networking, Information Technology, Process Improvement, Contact Centers
Education
Rutgers University-New Brunswick 1991 — 1994
Rutgers University-New Brunswick 1991 — 1993
Doug Miracle Doug Miracle's eLoyalty Experience April 2012 - May 2013
Job Director Cloud Operations Managed Services at Eventus Solutions Group
Industry Telecommunications
Experience
Eventus Solutions Group May 2013 - Present
eLoyalty April 2012 - May 2013
TeleTech July 2009 - April 2012
Corporate Express June 1997 - April 2009
Staples, Inc. 2008 - 2009
Corporate Express October 2005 - January 2007
Corporate Express June 2002 - October 2005
Corporate Express February 2000 - June 2002
Corporate Express April 1999 - February 2000
Corporate Express June 1997 - April 1999
Skills
Call Center, Customer Experience, Continuous Improvement, Salesforce.com, Program Management, Knowledge Management, Technology Solutions, Product Management, Web Solutions, Cisco Call Manager, Workforce Management, Quality Assurance, Project Implementation, Project Planning, Software Implementation, System Administration, Business Intelligence, Metadata Management, Business Process..., Process Improvement, Cross-functional Team..., Leadership, Management, Integration, Strategy, Training, Cloud Computing, Project Management, Vendor Management, ERP, Contact Centers, Operations Management, VoIP, Business Analysis, SaaS, Business Process, Team Leadership, Visio, Professional Services, Change Management, Supply Chain, Managed Services, Strategic Planning, CRM, Call Centers, Information Technology, BPO, IT Management, Solution Selling, Technical Support
Education
Regis University 2010 — 2013
BS Business Technology Management, Business/Office Automation/Technology
Eventus Solutions Group May 2013 - Present
eLoyalty April 2012 - May 2013
TeleTech July 2009 - April 2012
Corporate Express June 1997 - April 2009
Staples, Inc. 2008 - 2009
Corporate Express October 2005 - January 2007
Corporate Express June 2002 - October 2005
Corporate Express February 2000 - June 2002
Corporate Express April 1999 - February 2000
Corporate Express June 1997 - April 1999
Skills
Call Center, Customer Experience, Continuous Improvement, Salesforce.com, Program Management, Knowledge Management, Technology Solutions, Product Management, Web Solutions, Cisco Call Manager, Workforce Management, Quality Assurance, Project Implementation, Project Planning, Software Implementation, System Administration, Business Intelligence, Metadata Management, Business Process..., Process Improvement, Cross-functional Team..., Leadership, Management, Integration, Strategy, Training, Cloud Computing, Project Management, Vendor Management, ERP, Contact Centers, Operations Management, VoIP, Business Analysis, SaaS, Business Process, Team Leadership, Visio, Professional Services, Change Management, Supply Chain, Managed Services, Strategic Planning, CRM, Call Centers, Information Technology, BPO, IT Management, Solution Selling, Technical Support
Education
Regis University 2010 — 2013
BS Business Technology Management, Business/Office Automation/Technology
Kathy Karpinski's eLoyalty Experience 1999 - 2001
Job Experienced global product and solution marketing manager for enterprise software, hardware, and service solutions.
Industry Information Technology and Services
Experience
CA Technologies July 2014 - July 2015
Dell May 2013 - May 2014
Dell February 2010 - April 2013
Dell May 2008 - January 2010
MessageOne, Inc. (now Dell, Inc.) July 2007 - May 2008
Vignette April 2006 - June 2006
Motive, Inc. April 2003 - October 2005
Capgemini February 2002 - March 2003
eLoyalty 1999 - 2001
Skills
Marketing Strategy, Messaging, Marketing Communications, Cloud Computing, SaaS, Competitive Analysis, Strategic Partnerships, Enterprise Software, Lead Generation, CRM, Product Marketing, Go-to-market Strategy, Strategy, Demand Generation, Solution Selling, Product Management
Education
The University of Texas at Austin 1988 — 1993
Bachelor's Degree, Post Soviet and Eastern European Studies, 4.3
Northwestern University - Kellogg School of Management 2001 — 2001
Executive Education Program, Business Marketing Strategy
CA Technologies July 2014 - July 2015
Dell May 2013 - May 2014
Dell February 2010 - April 2013
Dell May 2008 - January 2010
MessageOne, Inc. (now Dell, Inc.) July 2007 - May 2008
Vignette April 2006 - June 2006
Motive, Inc. April 2003 - October 2005
Capgemini February 2002 - March 2003
eLoyalty 1999 - 2001
Skills
Marketing Strategy, Messaging, Marketing Communications, Cloud Computing, SaaS, Competitive Analysis, Strategic Partnerships, Enterprise Software, Lead Generation, CRM, Product Marketing, Go-to-market Strategy, Strategy, Demand Generation, Solution Selling, Product Management
Education
The University of Texas at Austin 1988 — 1993
Bachelor's Degree, Post Soviet and Eastern European Studies, 4.3
Northwestern University - Kellogg School of Management 2001 — 2001
Executive Education Program, Business Marketing Strategy
Chelsea Mergy's eLoyalty Experience January 2006 - January 2010
Job Management Consultant
Industry Management Consulting
Experience
Point B January 2015 - Present
adidas October 2012 - January 2015
adidas May 2011 - October 2012
Waggener Edstrom March 2010 - May 2011
eLoyalty January 2006 - January 2010
Clear Channel Outdoor 2004 - 2006
Education
Purdue University
Bachelor of Science (B.S.), Sales Management
Point B January 2015 - Present
adidas October 2012 - January 2015
adidas May 2011 - October 2012
Waggener Edstrom March 2010 - May 2011
eLoyalty January 2006 - January 2010
Clear Channel Outdoor 2004 - 2006
Education
Purdue University
Bachelor of Science (B.S.), Sales Management
Travis Jourdan Travis Jourdan's eLoyalty Experience July 2012 - November 2013
Job Founder at vinylmnky
Industry Computer Software
Experience
vinylmnky February 2015 - Present
eLoyalty, a TeleTech Company November 2013 - Present
eLoyalty July 2012 - November 2013
Center for Economic Development's Sustainable Business Program July 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The Movement April 2010 - May 2012
Bohanan's August 2011 - March 2012
Skills
Account Management, Financial Analysis, Finance, Leadership, Analytics, Spanish, Data Analysis, Analysis, Sustainability, Microsoft Excel, Team Leadership, Teamwork, Microsoft Office, PowerPoint, Access, Public Speaking, Event Planning, Research, Salesforce.com, Team Building, Forecasting, Corporate Finance, Predictive Modeling, Visual Basic, Behavioral Analytics, Strategic Planning, Adaptability, Effective Communication, Marketing Strategy, Event Management, Social Media, Committed to..., Marketing Communications, Fundraising, Strategy, Management, Training, Project Planning, Marketing, Enterprise Software, Key Account Management, Salesforce.com...
Education
The University of Texas at San Antonio 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing and Finance; Marketing; Finance; Information Systems; Finance
vinylmnky February 2015 - Present
eLoyalty, a TeleTech Company November 2013 - Present
eLoyalty July 2012 - November 2013
Center for Economic Development's Sustainable Business Program July 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The Movement April 2010 - May 2012
Bohanan's August 2011 - March 2012
Skills
Account Management, Financial Analysis, Finance, Leadership, Analytics, Spanish, Data Analysis, Analysis, Sustainability, Microsoft Excel, Team Leadership, Teamwork, Microsoft Office, PowerPoint, Access, Public Speaking, Event Planning, Research, Salesforce.com, Team Building, Forecasting, Corporate Finance, Predictive Modeling, Visual Basic, Behavioral Analytics, Strategic Planning, Adaptability, Effective Communication, Marketing Strategy, Event Management, Social Media, Committed to..., Marketing Communications, Fundraising, Strategy, Management, Training, Project Planning, Marketing, Enterprise Software, Key Account Management, Salesforce.com...
Education
The University of Texas at San Antonio 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing and Finance; Marketing; Finance; Information Systems; Finance
Tom Cella Tom Cella's eLoyalty Experience November 2002 - May 2008
Job Consulting Engineer at Dimension Data
Industry Information Technology and Services
Experience
Dimension Data April 2014 - Present
Nexus IS September 2013 - Present
Rivals.com June 2005 - July 2014
Nexus IS May 2008 - September 2013
eLoyalty November 2002 - May 2008
Providian Financial November 1998 - November 2002
Skills
Cisco Call Manager, Networking, Windows, Managed Services, Testing, Cisco Voice Portal, Cisco Unified Contact..., Cisco Unified Contact..., Cisco UCS, VMware ESX, ESXi, Contact Centers, Cisco Technologies, Troubleshooting, Technical Documentation, CTI, CTIOS, Cisco VoIP, VoIP, Erlang, eGain, Quality Management, Project Management, Final Cut Pro, Logic Pro, Photoshop, Publishing, VXML, Cisco Unified..., vSphere, vCenter Server, Hypervisor, IVR, Call Center, Telephony, VMware, Vendor Management, Virtualization, Unified Communications, Call Centers, Data Center, WAN, Network Architecture, CCNP, Cisco IOS, Routers, LAN-WAN, SIP, CCNA, Network Design
Education
Salt Lake Community College 1996 — 1997
Dimension Data April 2014 - Present
Nexus IS September 2013 - Present
Rivals.com June 2005 - July 2014
Nexus IS May 2008 - September 2013
eLoyalty November 2002 - May 2008
Providian Financial November 1998 - November 2002
Skills
Cisco Call Manager, Networking, Windows, Managed Services, Testing, Cisco Voice Portal, Cisco Unified Contact..., Cisco Unified Contact..., Cisco UCS, VMware ESX, ESXi, Contact Centers, Cisco Technologies, Troubleshooting, Technical Documentation, CTI, CTIOS, Cisco VoIP, VoIP, Erlang, eGain, Quality Management, Project Management, Final Cut Pro, Logic Pro, Photoshop, Publishing, VXML, Cisco Unified..., vSphere, vCenter Server, Hypervisor, IVR, Call Center, Telephony, VMware, Vendor Management, Virtualization, Unified Communications, Call Centers, Data Center, WAN, Network Architecture, CCNP, Cisco IOS, Routers, LAN-WAN, SIP, CCNA, Network Design
Education
Salt Lake Community College 1996 — 1997
Chuck Lisinski, CMB Chuck Lisinski, CMB's eLoyalty Experience August 1998 - March 2003
Job Customer Success Executive at Salesforce
Industry Management Consulting
Experience
Salesforce March 2015 - Present
Infor September 2012 - March 2015
OptiStrat Consulting March 2010 - September 2012
CCC Information Services October 2007 - March 2010
Mortgage Cadence October 2005 - September 2007
Overture Technologies March 2003 - October 2005
eLoyalty August 1998 - March 2003
Technology Solutions Company 1998 - 2000
Signature Resorts August 1997 - August 1998
Accenture January 1996 - August 1997
Skills
Sales Management, Strategic Planning, CRM, Strategic Technology..., Executive-Level..., Executive Presentations, Marketing Strategy, Customer Experience..., Customer Experience..., Strategic Sales Plans, Analytics, Customer Service, Enterprise Systems..., Large Scale Systems..., Program Management, Project Management, Change Management, Large Scale Change..., Sales Force Development, Management, Sales Process, Start-ups, Enterprise Software, Executive Management, SaaS, Siebel, Leadership, Business Development, Strategy, Product Development, Large Scale Systems, Digital Marketing, Marketing Communications, Social Media Marketing
Education
Spin Selling – Sales Methodology
Miller Heiman - Sales Methodology
Northern Illinois University 1982 — 1983
MS, Finance
Northern Illinois University 1978 — 1982
BS, Finance
Salesforce March 2015 - Present
Infor September 2012 - March 2015
OptiStrat Consulting March 2010 - September 2012
CCC Information Services October 2007 - March 2010
Mortgage Cadence October 2005 - September 2007
Overture Technologies March 2003 - October 2005
eLoyalty August 1998 - March 2003
Technology Solutions Company 1998 - 2000
Signature Resorts August 1997 - August 1998
Accenture January 1996 - August 1997
Skills
Sales Management, Strategic Planning, CRM, Strategic Technology..., Executive-Level..., Executive Presentations, Marketing Strategy, Customer Experience..., Customer Experience..., Strategic Sales Plans, Analytics, Customer Service, Enterprise Systems..., Large Scale Systems..., Program Management, Project Management, Change Management, Large Scale Change..., Sales Force Development, Management, Sales Process, Start-ups, Enterprise Software, Executive Management, SaaS, Siebel, Leadership, Business Development, Strategy, Product Development, Large Scale Systems, Digital Marketing, Marketing Communications, Social Media Marketing
Education
Spin Selling – Sales Methodology
Miller Heiman - Sales Methodology
Northern Illinois University 1982 — 1983
MS, Finance
Northern Illinois University 1978 — 1982
BS, Finance
Patrick Marlow Patrick Marlow's eLoyalty Experience November 2012 - January 2013
Job Hybrid Cloud & DevOps Automation. End to End Solution Architecture and Design.
Industry Computer Software
Experience
IPsoft January 2015 - Present
IPsoft January 2014 - January 2015
IPsoft January 2013 - January 2014
eLoyalty November 2012 - January 2013
Cisco Systems July 2012 - November 2012
Cisco Systems June 2011 - July 2012
Hostgator.com January 2011 - June 2011
MegaPath Inc. February 2010 - May 2010
MegaPath Inc. April 2009 - May 2010
HBMG, Inc. September 2008 - May 2009
Skills
Cisco Technologies, Routers, CCNA, Business Intelligence, Sales Engineering, ElasticSearch, Kibana, Business Analytics, Perl, MySQL, Visual Basic 5.0/6.0, Business Intelligence..., Logstash, PowerBI, Slicers, Python, Cisco IOS, Cisco Call Manager, OSPF, BGP, Troubleshooting, QoS, VoIP, Switches, Security, MPLS VPN, VPN, Routing Protocols, Cisco Nexus, SharePoint, Tandberg, Cisco Wireless, Telepresence, SNMP, Video Conferencing, BMC Remedy, Cisco, Cisco Switches, LAMP, Cacti, Networking, Unified Communications, Firewalls, MPLS
Education
The University of Texas at Austin 2001 — 2004
Electrical Engineering
IPsoft January 2015 - Present
IPsoft January 2014 - January 2015
IPsoft January 2013 - January 2014
eLoyalty November 2012 - January 2013
Cisco Systems July 2012 - November 2012
Cisco Systems June 2011 - July 2012
Hostgator.com January 2011 - June 2011
MegaPath Inc. February 2010 - May 2010
MegaPath Inc. April 2009 - May 2010
HBMG, Inc. September 2008 - May 2009
Skills
Cisco Technologies, Routers, CCNA, Business Intelligence, Sales Engineering, ElasticSearch, Kibana, Business Analytics, Perl, MySQL, Visual Basic 5.0/6.0, Business Intelligence..., Logstash, PowerBI, Slicers, Python, Cisco IOS, Cisco Call Manager, OSPF, BGP, Troubleshooting, QoS, VoIP, Switches, Security, MPLS VPN, VPN, Routing Protocols, Cisco Nexus, SharePoint, Tandberg, Cisco Wireless, Telepresence, SNMP, Video Conferencing, BMC Remedy, Cisco, Cisco Switches, LAMP, Cacti, Networking, Unified Communications, Firewalls, MPLS
Education
The University of Texas at Austin 2001 — 2004
Electrical Engineering
Ben Swartwout's eLoyalty Experience June 2006 - September 2008
Job Talent Partner at Cardlytics, Inc.
Industry Human Resources
Experience
Cardlytics, Inc. March 2015 - Present
Williams Interactive July 2012 - March 2015
Saks Fifth Avenue May 2011 - July 2012
ComPsych September 2009 - May 2011
eLoyalty June 2006 - September 2008
PrincetonOne April 2005 - June 2006
Skills
Talent Acquisition, Onboarding, Recruiting, Talent Management, Technical Recruiting, Applicant Tracking..., Sourcing, Employee Relations, Executive Search, Internet Recruiting, Human Resources, Performance Management, Management, Time Management, Benefits Negotiation, Interviews, Hiring, Temporary Placement, Screening Resumes, Employer Branding, Workforce Planning, Contract Recruitment, Screening, College Recruiting, Staffing Services, Employee Engagement, Recruitment Advertising
Education
The Ohio State University 2001 — 2004
Bachelor of Arts
Cardlytics, Inc. March 2015 - Present
Williams Interactive July 2012 - March 2015
Saks Fifth Avenue May 2011 - July 2012
ComPsych September 2009 - May 2011
eLoyalty June 2006 - September 2008
PrincetonOne April 2005 - June 2006
Skills
Talent Acquisition, Onboarding, Recruiting, Talent Management, Technical Recruiting, Applicant Tracking..., Sourcing, Employee Relations, Executive Search, Internet Recruiting, Human Resources, Performance Management, Management, Time Management, Benefits Negotiation, Interviews, Hiring, Temporary Placement, Screening Resumes, Employer Branding, Workforce Planning, Contract Recruitment, Screening, College Recruiting, Staffing Services, Employee Engagement, Recruitment Advertising
Education
The Ohio State University 2001 — 2004
Bachelor of Arts
Sara Haynes Sara Haynes's eLoyalty Experience July 2000 - November 2000
Job Product Management & Marketing Consultant
Industry Internet
Experience
Fidelio Works September 2010 - Present
PeopleAdmin, A Vista Portfolio Company September 2011 - May 2015
CompassLearning June 2007 - September 2010
Builder Homesite, Inc. November 2000 - June 2007
ELoyalty July 2000 - November 2000
Wayport, Inc April 2000 - July 2000
Sagebrush Technologies (now part of Follett Software Company) 1997 - 1999
Skills
Competitive Analysis, Product Management, Requirements Analysis, Product Marketing, SaaS, Market Research, Web Applications, Product Strategy, Writing, Research, Agile, Product Requirements, User Stories, Personas, User Scenarios, Roadmap, Market Requirements, Pricing Strategy, Case Studies, White Papers, Data Sheets, Success Stories, Strategic Partnerships, Positioning, Sales Enablement, Start-ups, Partner Management, Product Launch, Management, Talent Management, Social Media, Consulting, Client Presentation, Presentation Development, Cloud Computing, Go-to-market Strategy, Product Lifecycle..., SEO, User Experience, Business Analysis, Scrum, Marketing, Team Leadership, Public Speaking, Thought Leadership, Usability, Higher Education, K-12 Education, Market Requirements..., Agile Methodologies
Education
The University of Texas at Austin
MLIS, Information Science
University of Massachusetts, Amherst
BA, Near Eastern Studies
Fidelio Works September 2010 - Present
PeopleAdmin, A Vista Portfolio Company September 2011 - May 2015
CompassLearning June 2007 - September 2010
Builder Homesite, Inc. November 2000 - June 2007
ELoyalty July 2000 - November 2000
Wayport, Inc April 2000 - July 2000
Sagebrush Technologies (now part of Follett Software Company) 1997 - 1999
Skills
Competitive Analysis, Product Management, Requirements Analysis, Product Marketing, SaaS, Market Research, Web Applications, Product Strategy, Writing, Research, Agile, Product Requirements, User Stories, Personas, User Scenarios, Roadmap, Market Requirements, Pricing Strategy, Case Studies, White Papers, Data Sheets, Success Stories, Strategic Partnerships, Positioning, Sales Enablement, Start-ups, Partner Management, Product Launch, Management, Talent Management, Social Media, Consulting, Client Presentation, Presentation Development, Cloud Computing, Go-to-market Strategy, Product Lifecycle..., SEO, User Experience, Business Analysis, Scrum, Marketing, Team Leadership, Public Speaking, Thought Leadership, Usability, Higher Education, K-12 Education, Market Requirements..., Agile Methodologies
Education
The University of Texas at Austin
MLIS, Information Science
University of Massachusetts, Amherst
BA, Near Eastern Studies
Anton (Tony) Austinson Anton (Tony) Austinson's eLoyalty Experience June 2006 - August 2007
Job IT Analyst at Fairview Health
Industry Hospital & Health Care
Experience
Tech-Pro July 2015 - Present
Entero December 2014 - April 2015
Navient (formerly Sallie Mae) August 2008 - October 2014
Red Gold June 2008 - August 2008
Sallie Mae October 2007 - March 2008
eLoyalty June 2006 - August 2007
Allianz Life July 2005 - June 2006
Target January 2005 - June 2005
Orbit Systems October 2004 - January 2005
Skills
Disaster Recovery, Data Center, Servers, Active Directory, Vendor Management, Networking, Technical Support, Troubleshooting, VMware, Virtualization, Security, System Administration, IT Management, Help Desk Support, Project Management, Cisco Technologies, Cisco Routers, IT Operations, Business Process, Project Coordination, Facilities Operations, Structured Cabling, Asset Management, CCNA, Physical Security, Change Management, Wireless Networking, Python
Education
Minnesota School of Business 2002 — 2004
Bachelor of Science, Information Technology
Tech-Pro July 2015 - Present
Entero December 2014 - April 2015
Navient (formerly Sallie Mae) August 2008 - October 2014
Red Gold June 2008 - August 2008
Sallie Mae October 2007 - March 2008
eLoyalty June 2006 - August 2007
Allianz Life July 2005 - June 2006
Target January 2005 - June 2005
Orbit Systems October 2004 - January 2005
Skills
Disaster Recovery, Data Center, Servers, Active Directory, Vendor Management, Networking, Technical Support, Troubleshooting, VMware, Virtualization, Security, System Administration, IT Management, Help Desk Support, Project Management, Cisco Technologies, Cisco Routers, IT Operations, Business Process, Project Coordination, Facilities Operations, Structured Cabling, Asset Management, CCNA, Physical Security, Change Management, Wireless Networking, Python
Education
Minnesota School of Business 2002 — 2004
Bachelor of Science, Information Technology
Kevin Dunn's eLoyalty Experience 1998 - 2004
Job
Industry Information Technology and Services
Experience
Obeo Health Inc. April 2014 - September 2014
Navera (formerly Trustnode) February 2012 - October 2013
Trustnode November 2007 - February 2012
California Bankers Association August 2005 - August 2007
Capgemini November 2004 - September 2005
eLoyalty 1998 - 2004
Assurant Employee Benefits May 1985 - June 1997
Skills
Marketing Strategy, Marketing, Sales, Telecommunications, Strategy, Consulting, Enterprise Software, Program Management, Strategic Planning, Financial Services, Start-ups, Team Building, Management, Project Management, Management Consulting, Business Development, Leadership, New Business Development, Business Strategy, CRM, Customer Service, Outsourcing, Professional Services, Integration, Product Management, Strategic Partnerships, SaaS, Cloud Computing, Marketing Communications, Entrepreneurship, Analytics, Executive Management, E-commerce, Partnerships
Education
University of Minnesota - Carlson School of Management 1996 — 1998
MBA
University of California, Los Angeles 1980 — 1984
BA Political Science
Obeo Health Inc. April 2014 - September 2014
Navera (formerly Trustnode) February 2012 - October 2013
Trustnode November 2007 - February 2012
California Bankers Association August 2005 - August 2007
Capgemini November 2004 - September 2005
eLoyalty 1998 - 2004
Assurant Employee Benefits May 1985 - June 1997
Skills
Marketing Strategy, Marketing, Sales, Telecommunications, Strategy, Consulting, Enterprise Software, Program Management, Strategic Planning, Financial Services, Start-ups, Team Building, Management, Project Management, Management Consulting, Business Development, Leadership, New Business Development, Business Strategy, CRM, Customer Service, Outsourcing, Professional Services, Integration, Product Management, Strategic Partnerships, SaaS, Cloud Computing, Marketing Communications, Entrepreneurship, Analytics, Executive Management, E-commerce, Partnerships
Education
University of Minnesota - Carlson School of Management 1996 — 1998
MBA
University of California, Los Angeles 1980 — 1984
BA Political Science
Riley Johnson Riley Johnson's eLoyalty Experience 2010 - 2011
Job Systems Engineer at NetApp
Industry Computer Software
Experience
NetApp 2014 - Present
Technology Service Professionals 2011 - 2014
NetApp 2011 - 2014
eLoyalty 2010 - 2011
Direct Supply 2006 - 2010
Skills
SAN, NAS, Systems Engineering, NetApp, VMware, Virtualization, Active Directory, Storage, Windows Server, Storage Area Networks, Troubleshooting, Storage Management, Enterprise Storage, Storage Architecture, Linux, Data Center
Education
Milwaukee School of Engineering 2009 — 2010
Bachelor of Science, Business Management
Milwaukee School of Engineering 2005 — 2009
Bachelor of Science, Computer Engineering
NetApp 2014 - Present
Technology Service Professionals 2011 - 2014
NetApp 2011 - 2014
eLoyalty 2010 - 2011
Direct Supply 2006 - 2010
Skills
SAN, NAS, Systems Engineering, NetApp, VMware, Virtualization, Active Directory, Storage, Windows Server, Storage Area Networks, Troubleshooting, Storage Management, Enterprise Storage, Storage Architecture, Linux, Data Center
Education
Milwaukee School of Engineering 2009 — 2010
Bachelor of Science, Business Management
Milwaukee School of Engineering 2005 — 2009
Bachelor of Science, Computer Engineering
Sharon Koches Sharon Koches's eLoyalty Experience October 2000 - September 2003
Job Program Manager at Autodesk
Industry Computer Software
Experience
Autodesk October 2003 - Present
eLoyalty October 2000 - September 2003
Skills
Program Management, Software Project..., Project Management, Enterprise Software, Agile Methodologies, Cross-functional Team..., Business Intelligence, SDLC, Vendor Management, Business Analysis, Project Portfolio..., PMP, SaaS, Requirements Analysis, Scrum, Business Process
Education
University of California, Santa Barbara 1971 — 1975
BA, Sociology
Autodesk October 2003 - Present
eLoyalty October 2000 - September 2003
Skills
Program Management, Software Project..., Project Management, Enterprise Software, Agile Methodologies, Cross-functional Team..., Business Intelligence, SDLC, Vendor Management, Business Analysis, Project Portfolio..., PMP, SaaS, Requirements Analysis, Scrum, Business Process
Education
University of California, Santa Barbara 1971 — 1975
BA, Sociology
Russell Dominguez Russell Dominguez's eLoyalty Experience February 2012 - May 2014
Job Senior Talent Acquistion Analyst at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty February 2012 - May 2014
ARC April 2011 - January 2012
InQuest Staffing September 2009 - March 2011
General Employment November 1998 - July 2009
TRIAD Personnel May 2006 - March 2008
General Employment 1998 - 2005
Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Screening, Sourcing, Talent Acquisition, Executive Search, Recruiting, College Recruiting, Staffing Services, Contract Recruitment
Education
The University of Texas at Austin 1990 — 1997
BA, Sociology
Taylor High School
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty February 2012 - May 2014
ARC April 2011 - January 2012
InQuest Staffing September 2009 - March 2011
General Employment November 1998 - July 2009
TRIAD Personnel May 2006 - March 2008
General Employment 1998 - 2005
Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Screening, Sourcing, Talent Acquisition, Executive Search, Recruiting, College Recruiting, Staffing Services, Contract Recruitment
Education
The University of Texas at Austin 1990 — 1997
BA, Sociology
Taylor High School
Brad Lenane Brad Lenane's eLoyalty Experience May 2000 - December 2001
Job Enterprise Software Sales Executive at Genesys, Specializing in Customer Experience Management
Industry Computer Software
Experience
Genesys July 2004 - Present
Lyzasoft 1999 - February 2013
Aspect Software December 2001 - June 2004
eLoyalty May 2000 - December 2001
Calico Commerce 1999 - 2000
Aspect Communications November 1996 - 1999
Fujitsu Business Communication Systems 1987 - 1997
Burroughs Federal Systems Division June 1983 - December 1986
Skills
Mergers, Team Management, Financial Services, Enterprise Software, Contract Negotiation, Channel, Healthcare, Telecommunications, CRM, Management, New Business Development, Board Governance, Strategic Alliances, Sales Management, Sales Process..., Customer Experience..., Solution Selling, Call Centers, IVR, Selling, Telephony, Genesys, Lead Generation, Mobile Devices, Cloud Computing, Contact Centers, Sales, E-commerce, Software Industry, Direct Sales, Unified Communications, Go-to-market Strategy, Customer Experience, Sales Process, Channel Partners, Professional Services, Business Alliances, Marketing, SaaS, Consulting, Managed Services, Sales Operations, Partner Management, Strategic Partnerships, Salesforce.com, Outsourcing, Integration, Start-ups, Strategy, Pre-sales
Education
Towson University 1980 — 1983
BS, Business Administration
Genesys July 2004 - Present
Lyzasoft 1999 - February 2013
Aspect Software December 2001 - June 2004
eLoyalty May 2000 - December 2001
Calico Commerce 1999 - 2000
Aspect Communications November 1996 - 1999
Fujitsu Business Communication Systems 1987 - 1997
Burroughs Federal Systems Division June 1983 - December 1986
Skills
Mergers, Team Management, Financial Services, Enterprise Software, Contract Negotiation, Channel, Healthcare, Telecommunications, CRM, Management, New Business Development, Board Governance, Strategic Alliances, Sales Management, Sales Process..., Customer Experience..., Solution Selling, Call Centers, IVR, Selling, Telephony, Genesys, Lead Generation, Mobile Devices, Cloud Computing, Contact Centers, Sales, E-commerce, Software Industry, Direct Sales, Unified Communications, Go-to-market Strategy, Customer Experience, Sales Process, Channel Partners, Professional Services, Business Alliances, Marketing, SaaS, Consulting, Managed Services, Sales Operations, Partner Management, Strategic Partnerships, Salesforce.com, Outsourcing, Integration, Start-ups, Strategy, Pre-sales
Education
Towson University 1980 — 1983
BS, Business Administration
Jeffrey Munoz's eLoyalty Experience September 2001 - June 2007
Job Manager, UC&C Operations at Polycom
Industry Computer Networking
Experience
Polycom November 2014 - Present
Polycom January 2011 - October 2014
HEIT, Inc. August 2008 - December 2010
NCsoft June 2007 - August 2008
eLoyalty September 2001 - June 2007
ClearCommerce February 2000 - September 2001
Amicus September 1998 - February 2000
Skills
Cisco Call Manager, Unified Communications, Cisco Technologies, Telepresence, QoS, Telephony, Video Conferencing, H.323, Tandberg, Cisco Telepresence, SIP, Virtualization, Cisco UCS, Pre-sales, Network Design, Lync, Unity Connection, Skype for Business
Education
The University of Texas at Austin - Red McCombs School of Business
BBA, Management Information Systems
Polycom November 2014 - Present
Polycom January 2011 - October 2014
HEIT, Inc. August 2008 - December 2010
NCsoft June 2007 - August 2008
eLoyalty September 2001 - June 2007
ClearCommerce February 2000 - September 2001
Amicus September 1998 - February 2000
Skills
Cisco Call Manager, Unified Communications, Cisco Technologies, Telepresence, QoS, Telephony, Video Conferencing, H.323, Tandberg, Cisco Telepresence, SIP, Virtualization, Cisco UCS, Pre-sales, Network Design, Lync, Unity Connection, Skype for Business
Education
The University of Texas at Austin - Red McCombs School of Business
BBA, Management Information Systems
bruce pitcock bruce pitcock's eLoyalty Experience August 2009 - January 2010
Job Technical Writer at Quantum Retail Technology
Industry Information Technology and Services
Experience
Quantum Retail Technology April 2014 - Present
Pearson VUE April 2012 - April 2014
Aware Web Solutions, Inc. October 2011 - February 2012
Clientek June 2010 - September 2011
PrimeVest Financial Services February 2010 - May 2010
eLoyalty August 2009 - January 2010
AmerisourceBergen September 2007 - August 2009
Countrywide Home Loans March 2005 - August 2007
Ad Rem Consulting January 2000 - February 2005
Skills
Technical Writing, SDLC, Technical Documentation, Web Development, SharePoint, Visio, Content Management, Software Documentation, HTML, Project Management, Requirements Analysis, Business Analysis, Process Improvement, Agile Methodologies, XML, Scrum, Enterprise Software
Education
University of California, San Francisco
BS, Information Systems Managment
Quantum Retail Technology April 2014 - Present
Pearson VUE April 2012 - April 2014
Aware Web Solutions, Inc. October 2011 - February 2012
Clientek June 2010 - September 2011
PrimeVest Financial Services February 2010 - May 2010
eLoyalty August 2009 - January 2010
AmerisourceBergen September 2007 - August 2009
Countrywide Home Loans March 2005 - August 2007
Ad Rem Consulting January 2000 - February 2005
Skills
Technical Writing, SDLC, Technical Documentation, Web Development, SharePoint, Visio, Content Management, Software Documentation, HTML, Project Management, Requirements Analysis, Business Analysis, Process Improvement, Agile Methodologies, XML, Scrum, Enterprise Software
Education
University of California, San Francisco
BS, Information Systems Managment
Jason Gunstenson Jason Gunstenson's eLoyalty Experience September 2008 - November 2008
Job Manager, Desktop Services & Hardware Lifecycle Management at General Mills
Industry Information Technology and Services
Experience
General Mills September 2014 - Present
General Mills June 2013 - Present
Restaurant Technologies, Inc. May 2012 - April 2013
Univita Health Inc August 2010 - May 2012
Long Term Care Group November 2008 - August 2010
eLoyalty September 2008 - November 2008
GMAC ResCap July 2006 - September 2008
Berbee May 2002 - July 2006
Agiliti 2000 - 2001
Maple Grove International Computers 1996 - 2000
Skills
Data Center, ITIL, SDLC, Enterprise Architecture, Vendor Management, Disaster Recovery, Technology Management, Process Improvement, Project Portfolio..., IT Strategy, SharePoint, Troubleshooting, IT Operations, Active Directory, System Deployment, Project Management, System Administration, Networking, Integration, Team Leadership, Change Management, Management, Telecommunications, Leadership, Information Technology, Strategy, Project Planning, Infrastructure, IT Management, Business Continuity, Security, IT Service Management, Managed Services
Education
Minnesota State University, Moorhead 1985 — 1990
Bachelor's degree, Business Administration specializing in Management, Marketing, and Economics
General Mills September 2014 - Present
General Mills June 2013 - Present
Restaurant Technologies, Inc. May 2012 - April 2013
Univita Health Inc August 2010 - May 2012
Long Term Care Group November 2008 - August 2010
eLoyalty September 2008 - November 2008
GMAC ResCap July 2006 - September 2008
Berbee May 2002 - July 2006
Agiliti 2000 - 2001
Maple Grove International Computers 1996 - 2000
Skills
Data Center, ITIL, SDLC, Enterprise Architecture, Vendor Management, Disaster Recovery, Technology Management, Process Improvement, Project Portfolio..., IT Strategy, SharePoint, Troubleshooting, IT Operations, Active Directory, System Deployment, Project Management, System Administration, Networking, Integration, Team Leadership, Change Management, Management, Telecommunications, Leadership, Information Technology, Strategy, Project Planning, Infrastructure, IT Management, Business Continuity, Security, IT Service Management, Managed Services
Education
Minnesota State University, Moorhead 1985 — 1990
Bachelor's degree, Business Administration specializing in Management, Marketing, and Economics
William Deem's eLoyalty Experience October 2005 - February 2014
Job Executive Director, Managed Services at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company February 2014 - Present
eLoyalty October 2005 - February 2014
Ocwen Financial Corporation June 2001 - October 2005
Skills
Cisco ICM, ICM, CVP, Cisco Call Manager, Cisco, VoIP, Telephony, SIP, H.323, MGCP, Call Recording, Unified Communications, IVR, Avaya, Call Center, CTI, ACD, PBX, CCNA, CCNP, ITIL, Telecommunications, VMware, Windows Server 2003, Call Routing, Linux, QoS, Windows, SQL Server, XP, Cisco IOS, Troubleshooting, Virtualization, Unix, Cisco Technologies, Cost Down, Windows Server, Microsoft SQL Server, Cisco UCS, Contact Centers, Call Centers, WAN, Windows XP, Managed Services, Network Design, Data Center, Cisco Routers, Call Logging
Education
University of Central Florida 1998 — 2001
None, Business Administration
American Christian Academy 1994 — 1998
High School Diploma
eLoyalty, a TeleTech Company February 2014 - Present
eLoyalty October 2005 - February 2014
Ocwen Financial Corporation June 2001 - October 2005
Skills
Cisco ICM, ICM, CVP, Cisco Call Manager, Cisco, VoIP, Telephony, SIP, H.323, MGCP, Call Recording, Unified Communications, IVR, Avaya, Call Center, CTI, ACD, PBX, CCNA, CCNP, ITIL, Telecommunications, VMware, Windows Server 2003, Call Routing, Linux, QoS, Windows, SQL Server, XP, Cisco IOS, Troubleshooting, Virtualization, Unix, Cisco Technologies, Cost Down, Windows Server, Microsoft SQL Server, Cisco UCS, Contact Centers, Call Centers, WAN, Windows XP, Managed Services, Network Design, Data Center, Cisco Routers, Call Logging
Education
University of Central Florida 1998 — 2001
None, Business Administration
American Christian Academy 1994 — 1998
High School Diploma
Nathan Shilling Nathan Shilling's eLoyalty Experience December 1998 - December 2008
Job Director of Services & Support at Dovetail Software
Industry Computer Software
Experience
Dovetail Software December 2008 - Present
eLoyalty December 1998 - December 2008
BSG Alliance/IT July 1995 - August 1998
Skills
SDLC, SaaS, Enterprise Software, Software Project..., Integration, CRM, Agile Methodologies, Professional Services, Business Intelligence, Cloud Computing, IT Strategy, Enterprise Architecture, Software Development, Vendor Management, Business Analysis, Program Management, Requirements Analysis, Business Process, Project Management, Business Process..., Agile Project Management, Product Management, Solution Architecture, Process Improvement, Consulting, Management, Microsoft SQL Server, SQL
Education
Texas A&M University 1991 — 1995
Business Analysis, Management Information Systems
Trinity Valley 1986 — 1991
HS Diploma
Dovetail Software December 2008 - Present
eLoyalty December 1998 - December 2008
BSG Alliance/IT July 1995 - August 1998
Skills
SDLC, SaaS, Enterprise Software, Software Project..., Integration, CRM, Agile Methodologies, Professional Services, Business Intelligence, Cloud Computing, IT Strategy, Enterprise Architecture, Software Development, Vendor Management, Business Analysis, Program Management, Requirements Analysis, Business Process, Project Management, Business Process..., Agile Project Management, Product Management, Solution Architecture, Process Improvement, Consulting, Management, Microsoft SQL Server, SQL
Education
Texas A&M University 1991 — 1995
Business Analysis, Management Information Systems
Trinity Valley 1986 — 1991
HS Diploma
Blake Stovall Blake Stovall's eLoyalty Experience August 2006 - February 2008
Job Patent Attorney at Gilliam IP PLLC
Industry Law Practice
Experience
Gilliam IP PLLC April 2015 - Present
PerformanceStack.com March 2012 - Present
DeLizio Gilliam PLLC July 2012 - March 2015
Documented Transactions November 2011 - December 2011
The Lares Institute May 2011 - July 2011
177th District Court September 2010 - December 2010
University of Houston Law Center June 2010 - August 2010
CreditCards.com February 2008 - August 2009
eLoyalty August 2006 - February 2008
EZCorp 2005 - 2006
Skills
Patents, JavaScript, Intellectual Property, PHP, E-commerce, Copyright Law, Privacy Law, Java, SEO, Technology, HTML
Education
University of Houston Law Center 2009 — 2011
Doctor of Law (J.D.), Law
The University of Texas at Austin 2001 — 2006
Bachelor of Science (B.S.), Computer Science
Gilliam IP PLLC April 2015 - Present
PerformanceStack.com March 2012 - Present
DeLizio Gilliam PLLC July 2012 - March 2015
Documented Transactions November 2011 - December 2011
The Lares Institute May 2011 - July 2011
177th District Court September 2010 - December 2010
University of Houston Law Center June 2010 - August 2010
CreditCards.com February 2008 - August 2009
eLoyalty August 2006 - February 2008
EZCorp 2005 - 2006
Skills
Patents, JavaScript, Intellectual Property, PHP, E-commerce, Copyright Law, Privacy Law, Java, SEO, Technology, HTML
Education
University of Houston Law Center 2009 — 2011
Doctor of Law (J.D.), Law
The University of Texas at Austin 2001 — 2006
Bachelor of Science (B.S.), Computer Science
Duane Graham Duane Graham's eLoyalty Experience 2004 - 2006
Job Director, Enterprise Services at E*TRADE Financial
Industry Financial Services
Experience
E*TRADE Financial March 2014 - Present
E*TRADE Financial September 2013 - Present
E*TRADE Financial November 2007 - September 2013
Spanlink Communications October 2006 - November 2007
eLoyalty 2004 - 2006
Morgan Stanley November 1999 - June 2004
US Navy May 1992 - November 1999
Skills
Cisco Technologies, Unified Communications, Cloud Computing, Cisco Call Manager, Data Center, VoIP, Telecommunications, Call Center, Business Transformation, Call Centers, SaaS, Vendor Management, Integration, Disaster Recovery, Security, Enterprise Software, Program Management, IT Strategy, Business Continuity, System Deployment, Process Improvement, Managed Services, SDLC, IT Management, Virtualization, PMP, ITIL, IT Operations, Professional Services, Enterprise Architecture
Education
Southern Illinois University, Carbondale 1993 — 1996
Bachelor of Science (BS), Health/Health Care Administration/Management
Robein
E*TRADE Financial March 2014 - Present
E*TRADE Financial September 2013 - Present
E*TRADE Financial November 2007 - September 2013
Spanlink Communications October 2006 - November 2007
eLoyalty 2004 - 2006
Morgan Stanley November 1999 - June 2004
US Navy May 1992 - November 1999
Skills
Cisco Technologies, Unified Communications, Cloud Computing, Cisco Call Manager, Data Center, VoIP, Telecommunications, Call Center, Business Transformation, Call Centers, SaaS, Vendor Management, Integration, Disaster Recovery, Security, Enterprise Software, Program Management, IT Strategy, Business Continuity, System Deployment, Process Improvement, Managed Services, SDLC, IT Management, Virtualization, PMP, ITIL, IT Operations, Professional Services, Enterprise Architecture
Education
Southern Illinois University, Carbondale 1993 — 1996
Bachelor of Science (BS), Health/Health Care Administration/Management
Robein
David Lundvall David Lundvall's eLoyalty Experience March 1997 - October 1999
Job Principal Cloud Platform Architect at Oracle
Industry Computer Software
Experience
Oracle June 2015 - Present
Oracle June 2009 - Present
Oracle June 2004 - May 2009
Extensity 2000 - 2004
Independent Consultant 1999 - 2000
eLoyalty March 1997 - October 1999
Calspan Corporation 1994 - 1997
Skills
Enterprise Architecture, Cloud Computing, SOA, BPEL, Java, Portals, BAM, SaaS, Middleware, ESB, Web Services, Integration, Web Security, Business Process..., Business Process, Business Process Design, Weblogic, Enterprise Software, SQL, CRM, Architecture, Salesforce.com, Oracle, Oracle SOA Suite, Oracle Fusion Middleware, PaaS, Mobile Devices, E-commerce, Solution Architecture
Education
State University of New York at Buffalo
BS, Computer Science
Union College
Computer Science
Oracle June 2015 - Present
Oracle June 2009 - Present
Oracle June 2004 - May 2009
Extensity 2000 - 2004
Independent Consultant 1999 - 2000
eLoyalty March 1997 - October 1999
Calspan Corporation 1994 - 1997
Skills
Enterprise Architecture, Cloud Computing, SOA, BPEL, Java, Portals, BAM, SaaS, Middleware, ESB, Web Services, Integration, Web Security, Business Process..., Business Process, Business Process Design, Weblogic, Enterprise Software, SQL, CRM, Architecture, Salesforce.com, Oracle, Oracle SOA Suite, Oracle Fusion Middleware, PaaS, Mobile Devices, E-commerce, Solution Architecture
Education
State University of New York at Buffalo
BS, Computer Science
Union College
Computer Science
Doug Arnold Doug Arnold's eLoyalty Experience June 1995 - September 1997
Job Program Manager at GE
Industry Telecommunications
Experience
GE April 2015 - Present
GE Oil & Gas February 2014 - March 2015
GE November 2011 - February 2014
Dresser, Inc. July 2010 - December 2010
Lone Star Data, Inc. January 2000 - July 2010
BT Professional Services September 2007 - August 2009
CROSSMARK 2006 - 2007
Oxford Global Resources January 1998 - June 2001
eLoyalty June 1995 - September 1997
H.D. Vest Financial Services March 1992 - July 1995
Skills
System Administration, Mobile Applications, Integration, Cisco Technologies, Business Process..., IP, Microsoft Exchange, Telecommunications, VoIP, Technical Documentation, Managed Services, Unified Communications, Cloud Computing, RFP, Web Services, New Business Development, Enterprise Architecture
Education
University of Arkansas at Little Rock 1986 — 1991
BA, Communications
North Mesquite 1982 — 1986
GED
Southern Methodist University
MS, Telecommunications
GE April 2015 - Present
GE Oil & Gas February 2014 - March 2015
GE November 2011 - February 2014
Dresser, Inc. July 2010 - December 2010
Lone Star Data, Inc. January 2000 - July 2010
BT Professional Services September 2007 - August 2009
CROSSMARK 2006 - 2007
Oxford Global Resources January 1998 - June 2001
eLoyalty June 1995 - September 1997
H.D. Vest Financial Services March 1992 - July 1995
Skills
System Administration, Mobile Applications, Integration, Cisco Technologies, Business Process..., IP, Microsoft Exchange, Telecommunications, VoIP, Technical Documentation, Managed Services, Unified Communications, Cloud Computing, RFP, Web Services, New Business Development, Enterprise Architecture
Education
University of Arkansas at Little Rock 1986 — 1991
BA, Communications
North Mesquite 1982 — 1986
GED
Southern Methodist University
MS, Telecommunications
Kathy McElhattan, SPHR, SHRM-SCP Kathy McElhattan, SPHR, SHRM-SCP's eLoyalty Experience September 2007 - April 2008
Job Human Resources Manager at McGladrey
Industry Financial Services
Experience
McGladrey June 2015 - Present
Enova International August 2013 - June 2015
Enova International July 2010 - July 2013
Enova Financial April 2008 - June 2010
eLoyalty September 2007 - April 2008
Princeton Search Group April 2005 - August 2007
Education
The Ohio State University 2002 — 2006
BA-Business Administration, Human Resources Management
The Ohio State University - The Max M. Fisher College of Business 2002 — 2006
Bachelors in Business Administration, Human Resources Management
McGladrey June 2015 - Present
Enova International August 2013 - June 2015
Enova International July 2010 - July 2013
Enova Financial April 2008 - June 2010
eLoyalty September 2007 - April 2008
Princeton Search Group April 2005 - August 2007
Education
The Ohio State University 2002 — 2006
BA-Business Administration, Human Resources Management
The Ohio State University - The Max M. Fisher College of Business 2002 — 2006
Bachelors in Business Administration, Human Resources Management
Lisa Schultz, HR & Recruiting Professional's eLoyalty Experience January 2009 - February 2010
Job Sr. Recruiter at Samsung Austin Semiconductor
Industry Information Technology and Services
Experience
Samsung Electronics January 2014 - Present
Codero Hosting August 2013 - January 2014
Samsung Electronics January 2013 - July 2013
MarketVine (a Dell internal startup) September 2012 - December 2012
Samsung Electronics May 2011 - September 2012
Staff Management October 2010 - May 2011
Samsung Electronics September 2010 - October 2010
PayPal an eBay company April 2010 - September 2010
eLoyalty January 2009 - February 2010
ERCOT December 2007 - September 2008
Skills
Consulting, Start-ups, Manufacturing, Telecommunications, ERP, Semiconductors, Energy, Talent Acquisition, Sourcing, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Recruiting, College Recruiting, Onboarding, Vendor Management, Employee Relations, Human Resources, Social Networking, Process Improvement..., CRM, Coaching, PeopleSoft, Strategic Sourcing, Organizational..., SDLC, Training, Temporary Placement, System Administration, Talent Management, Interviews, Employee Benefits, Screening, Performance Management, Management, Staffing Services, Executive Search, Contract Recruitment, HRIS, Screening Resumes, Cold Calling, Negotiation
Education
LeTourneau University 2001 — 2003
MBA, Marketing
The University of Texas at Austin 1989 — 1991
Bachelor of Journalism, Public Relations
Samsung Electronics January 2014 - Present
Codero Hosting August 2013 - January 2014
Samsung Electronics January 2013 - July 2013
MarketVine (a Dell internal startup) September 2012 - December 2012
Samsung Electronics May 2011 - September 2012
Staff Management October 2010 - May 2011
Samsung Electronics September 2010 - October 2010
PayPal an eBay company April 2010 - September 2010
eLoyalty January 2009 - February 2010
ERCOT December 2007 - September 2008
Skills
Consulting, Start-ups, Manufacturing, Telecommunications, ERP, Semiconductors, Energy, Talent Acquisition, Sourcing, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Recruiting, College Recruiting, Onboarding, Vendor Management, Employee Relations, Human Resources, Social Networking, Process Improvement..., CRM, Coaching, PeopleSoft, Strategic Sourcing, Organizational..., SDLC, Training, Temporary Placement, System Administration, Talent Management, Interviews, Employee Benefits, Screening, Performance Management, Management, Staffing Services, Executive Search, Contract Recruitment, HRIS, Screening Resumes, Cold Calling, Negotiation
Education
LeTourneau University 2001 — 2003
MBA, Marketing
The University of Texas at Austin 1989 — 1991
Bachelor of Journalism, Public Relations
Don Young's eLoyalty Experience December 2000 - February 2002
Job Senior QA Engineer at Zenoss
Industry Computer Software
Experience
Zenoss October 2014 - Present
Mitratech May 2012 - October 2014
Department of Veterans Affairs June 2011 - May 2012
BMC Software June 2002 - March 2011
Eloyalty December 2000 - February 2002
Tivoli Systems May 1997 - December 2000
Compaq October 1996 - May 1997
Pervasive Software April 1995 - October 1996
Compaq January 1995 - April 1995
IBM February 1992 - January 1995
Skills
Java, Sybase, Oracle, Agile Methodologies, Cloud Computing, Databases, Linux, Perl, Quality Assurance, Red Hat Linux, Scrum, Software Quality..., Solaris, System Administration, Test Automation, Test Planning, Testing, Unix, XML
Education
Texas Tech University 1986 — 1990
Bachelor of Science, Computer Science (Minor in Psychology)
Zenoss October 2014 - Present
Mitratech May 2012 - October 2014
Department of Veterans Affairs June 2011 - May 2012
BMC Software June 2002 - March 2011
Eloyalty December 2000 - February 2002
Tivoli Systems May 1997 - December 2000
Compaq October 1996 - May 1997
Pervasive Software April 1995 - October 1996
Compaq January 1995 - April 1995
IBM February 1992 - January 1995
Skills
Java, Sybase, Oracle, Agile Methodologies, Cloud Computing, Databases, Linux, Perl, Quality Assurance, Red Hat Linux, Scrum, Software Quality..., Solaris, System Administration, Test Automation, Test Planning, Testing, Unix, XML
Education
Texas Tech University 1986 — 1990
Bachelor of Science, Computer Science (Minor in Psychology)
Naved Siddique's eLoyalty Experience 2002 - 2004
Job Group Vice President, Market Strategy and Consulting at CCC Information Services
Industry Information Technology and Services
Experience
CCC Information Services July 2013 - Present
CCC Information Services June 2011 - June 2013
CCC Information Services April 2008 - May 2011
CCC Information Services September 2006 - March 2008
Archstone Consulting May 2004 - August 2006
eLoyalty 2002 - 2004
Diamond Technology Partners 2000 - 2002
SCA Consulting 1996 - 1998
Skills
Strategy, Analytics, Management Consulting, Business Strategy, Financial Modeling, SaaS, Product Management, Competitive Analysis, Mergers & Acquisitions, Start-ups, Strategic Partnerships, Marketing Strategy, Analysis, Integrated Marketing, Consulting, Management, Cross-functional Team..., Process Improvement
Education
Northwestern University
BA, Economics
The University of Chicago Booth School of Business
MBA, Strategy and Finance
CCC Information Services July 2013 - Present
CCC Information Services June 2011 - June 2013
CCC Information Services April 2008 - May 2011
CCC Information Services September 2006 - March 2008
Archstone Consulting May 2004 - August 2006
eLoyalty 2002 - 2004
Diamond Technology Partners 2000 - 2002
SCA Consulting 1996 - 1998
Skills
Strategy, Analytics, Management Consulting, Business Strategy, Financial Modeling, SaaS, Product Management, Competitive Analysis, Mergers & Acquisitions, Start-ups, Strategic Partnerships, Marketing Strategy, Analysis, Integrated Marketing, Consulting, Management, Cross-functional Team..., Process Improvement
Education
Northwestern University
BA, Economics
The University of Chicago Booth School of Business
MBA, Strategy and Finance
Kara Gillilan Murphy's eLoyalty Experience August 1998 - September 2001
Job
Industry Management Consulting
Experience
KGM Consulting Inc July 2011 - Present
Prime Butcher Supply March 2008 - July 2011
LaSalle Bank July 2003 - December 2007
Northern Trust November 2001 - May 2003
eLoyalty August 1998 - September 2001
Technology Solutions Company 1998 - 1999
Skills
Business Process..., Change Management, Business Strategy, Technical Liaison, Organizational Change, CRM software, Six Sigma, Process Engineering, Operations Management, Process Improvement, Restructuring, Business Analysis, Strategic Planning, Organizational Design, Problem Solving, Cross-functional Team..., Workshop Facilitation, Executive Facilitation, Brainstorm Facilitation, Business Process, Technology Needs..., CRM, Management Consulting
Education
Miami University 1995 — 1998
Bachelor of Science in Business Administration, Management Information Systems & Decision Science majors, minor in Business Law
Prospect High School 1990 — 1994
KGM Consulting Inc July 2011 - Present
Prime Butcher Supply March 2008 - July 2011
LaSalle Bank July 2003 - December 2007
Northern Trust November 2001 - May 2003
eLoyalty August 1998 - September 2001
Technology Solutions Company 1998 - 1999
Skills
Business Process..., Change Management, Business Strategy, Technical Liaison, Organizational Change, CRM software, Six Sigma, Process Engineering, Operations Management, Process Improvement, Restructuring, Business Analysis, Strategic Planning, Organizational Design, Problem Solving, Cross-functional Team..., Workshop Facilitation, Executive Facilitation, Brainstorm Facilitation, Business Process, Technology Needs..., CRM, Management Consulting
Education
Miami University 1995 — 1998
Bachelor of Science in Business Administration, Management Information Systems & Decision Science majors, minor in Business Law
Prospect High School 1990 — 1994
Thao Fiore's eLoyalty Experience August 2004 - July 2008
Job Director, Innovation Research & Development at Optum
Industry Hospital & Health Care
Experience
Optum (UnitedHealth Group affiliated) July 2013 - Present
UnitedHealth Group September 2010 - June 2013
UnitedHealth Group February 2009 - September 2010
Slalom Consulting July 2008 - January 2009
eLoyalty August 2004 - July 2008
JPMorgan Chase July 2003 - August 2004
Capgemini July 2000 - July 2003
Skills
Business Process Design, SDLC, Business Analysis, Change Management, Business Requirements, Agile Methodologies, Enterprise Software, Requirements Analysis, Business Intelligence, Integration, CRM, Project Management, Management Consulting, Strategy, Business Process
Education
Seattle University 2015 — 2017
Master of Business Administration (M.B.A.), Leadership Executive
Northern Illinois University 1997 — 2000
Bachelor of Science, Operations Management Information Systems
Optum (UnitedHealth Group affiliated) July 2013 - Present
UnitedHealth Group September 2010 - June 2013
UnitedHealth Group February 2009 - September 2010
Slalom Consulting July 2008 - January 2009
eLoyalty August 2004 - July 2008
JPMorgan Chase July 2003 - August 2004
Capgemini July 2000 - July 2003
Skills
Business Process Design, SDLC, Business Analysis, Change Management, Business Requirements, Agile Methodologies, Enterprise Software, Requirements Analysis, Business Intelligence, Integration, CRM, Project Management, Management Consulting, Strategy, Business Process
Education
Seattle University 2015 — 2017
Master of Business Administration (M.B.A.), Leadership Executive
Northern Illinois University 1997 — 2000
Bachelor of Science, Operations Management Information Systems
Patrick Dunne's eLoyalty Experience January 2000 - November 2003
Job Vice President Finance & Controller
Industry Packaging and Containers
Experience
NOVOLEX - formerly known as Packaging Dynamics December 2006 - Present
Merisant Worldwide January 2004 - November 2006
Merisant 2004 - 2006
eLoyalty January 2000 - November 2003
Moore 1990 - 2000
Moore Business Forms 1990 - 2000
Moore Wallace/RR Donnelley 1990 - 2000
Moore Graphics Services 1993 - 1997
Skills
Managerial Finance, Restructuring, Tax, Financial Analysis, Forecasting, Financial Reporting, Accounting, Finance, Consolidation, SAP, Leadership, SEC filings, Cost Accounting, Strategic Planning, Sarbanes-Oxley, US GAAP, Sarbanes-Oxley Act, Executive Management
Education
Northern Illinois University 1987 — 1992
MBA, Finance
University of Wisconsin-Platteville 1981 — 1985
BS, Accounting, Finance, Economics
NOVOLEX - formerly known as Packaging Dynamics December 2006 - Present
Merisant Worldwide January 2004 - November 2006
Merisant 2004 - 2006
eLoyalty January 2000 - November 2003
Moore 1990 - 2000
Moore Business Forms 1990 - 2000
Moore Wallace/RR Donnelley 1990 - 2000
Moore Graphics Services 1993 - 1997
Skills
Managerial Finance, Restructuring, Tax, Financial Analysis, Forecasting, Financial Reporting, Accounting, Finance, Consolidation, SAP, Leadership, SEC filings, Cost Accounting, Strategic Planning, Sarbanes-Oxley, US GAAP, Sarbanes-Oxley Act, Executive Management
Education
Northern Illinois University 1987 — 1992
MBA, Finance
University of Wisconsin-Platteville 1981 — 1985
BS, Accounting, Finance, Economics
Brendan Joyce's eLoyalty Experience October 2006 - July 2011
Job Director, Business Intelligence at Mattersight Corporation
Industry Internet
Experience
Mattersight Corporation (formerly eLoyalty) October 2006 - Present
eLoyalty October 2006 - July 2011
Allstate 2006 - 2007
Deutsche Post World Net June 2005 - September 2005
Yahoo! Hotjobs April 2001 - August 2004
HotJobs.com 2001 - 2004
bla-bla.com 2000 - 2001
JP Consulting Group 2000 - 2001
Winmill Software 1998 - 2000
Skills
Business Intelligence, CRM, Project Management, Agile Methodologies, Enterprise Software, Management Consulting, Analytics, Software Development, Mentoring, Business Process, Program Management, Strategy, Leadership, Microstrategy, Cocktails, SDLC, Consulting, IT Strategy, MicroStrategy
Education
The University of Chicago Booth School of Business 2004 — 2006
MBA
University of Pennsylvania 1993 — 1997
BA
Mattersight Corporation (formerly eLoyalty) October 2006 - Present
eLoyalty October 2006 - July 2011
Allstate 2006 - 2007
Deutsche Post World Net June 2005 - September 2005
Yahoo! Hotjobs April 2001 - August 2004
HotJobs.com 2001 - 2004
bla-bla.com 2000 - 2001
JP Consulting Group 2000 - 2001
Winmill Software 1998 - 2000
Skills
Business Intelligence, CRM, Project Management, Agile Methodologies, Enterprise Software, Management Consulting, Analytics, Software Development, Mentoring, Business Process, Program Management, Strategy, Leadership, Microstrategy, Cocktails, SDLC, Consulting, IT Strategy, MicroStrategy
Education
The University of Chicago Booth School of Business 2004 — 2006
MBA
University of Pennsylvania 1993 — 1997
BA
David Gawron's eLoyalty Experience 1995 - 1999
Job
Industry Computer Software
Experience
IBM January 2006 - Present
Bowstreet December 1999 - December 2005
eLoyalty 1995 - 1999
Fannie Mae 1992 - 1995
The Johns Hopkins University Applied Physics Lab 1985 - 1992
Skills
SOA, Web Services, Integration, Web Applications, Java, Java Enterprise Edition, REST, Architectures, Oracle, Architecture, Agile Methodologies, Websphere, Enterprise Architecture, WebSphere Application..., DB2, Software Development, Tomcat, Solution Architecture, WebSphere Portal, JavaScript, SOAP, Spring, Hibernate, Middleware, JMS, Technical Leadership, Cloud Computing, XML, Eclipse, Enterprise Software, JSP, Software Security, Software Security...
Education
The Johns Hopkins University 1989 — 1991
MSCS, Computer Science
Rochester Institute of Technology 1981 — 1985
Bachelor of Science (BS), Computer Science
IBM January 2006 - Present
Bowstreet December 1999 - December 2005
eLoyalty 1995 - 1999
Fannie Mae 1992 - 1995
The Johns Hopkins University Applied Physics Lab 1985 - 1992
Skills
SOA, Web Services, Integration, Web Applications, Java, Java Enterprise Edition, REST, Architectures, Oracle, Architecture, Agile Methodologies, Websphere, Enterprise Architecture, WebSphere Application..., DB2, Software Development, Tomcat, Solution Architecture, WebSphere Portal, JavaScript, SOAP, Spring, Hibernate, Middleware, JMS, Technical Leadership, Cloud Computing, XML, Eclipse, Enterprise Software, JSP, Software Security, Software Security...
Education
The Johns Hopkins University 1989 — 1991
MSCS, Computer Science
Rochester Institute of Technology 1981 — 1985
Bachelor of Science (BS), Computer Science
Michael Hurd's eLoyalty Experience November 1997 - November 2009
Job Associate Director at Cognizant Technology Solutions
Industry Telecommunications
Experience
Cognizant Technology Solutions January 2014 - Present
EY October 2013 - January 2014
Spanlink Communications November 2011 - July 2013
eLoyalty November 1997 - November 2009
Teknekron Infoswitch 1996 - October 1997
Teknekron Infoswitch January 1992 - September 1996
Skills
IVR, Integration, Project Management, Usability Testing, CTI, ACD, Unified Communications, Telephony, Contact Centers, Call Center, SIP, Telecommunications, VoIP, Cloud Computing, Cisco Technologies, Speech Recognition, Professional Services, Customer Experience, Managed Services, Requirements Analysis, Sales Engineering, Solution Architecture, Process Improvement, CRM, Consulting, Business Process, Call Centers, Software Development, SaaS, Pre-sales, Avaya, Enterprise Software, Management, Genesys, Data Center, Call Routing, Cisco Call Manager, H.323, Switches, Unified Messaging, Call Logging, Workforce Management, IP, WAN, Vendor Management
Education
Texas State University 1974 — 1980
BA, Business Management, computer information systems
Texas State University
Bachelor, Computer Information Systems
Cognizant Technology Solutions January 2014 - Present
EY October 2013 - January 2014
Spanlink Communications November 2011 - July 2013
eLoyalty November 1997 - November 2009
Teknekron Infoswitch 1996 - October 1997
Teknekron Infoswitch January 1992 - September 1996
Skills
IVR, Integration, Project Management, Usability Testing, CTI, ACD, Unified Communications, Telephony, Contact Centers, Call Center, SIP, Telecommunications, VoIP, Cloud Computing, Cisco Technologies, Speech Recognition, Professional Services, Customer Experience, Managed Services, Requirements Analysis, Sales Engineering, Solution Architecture, Process Improvement, CRM, Consulting, Business Process, Call Centers, Software Development, SaaS, Pre-sales, Avaya, Enterprise Software, Management, Genesys, Data Center, Call Routing, Cisco Call Manager, H.323, Switches, Unified Messaging, Call Logging, Workforce Management, IP, WAN, Vendor Management
Education
Texas State University 1974 — 1980
BA, Business Management, computer information systems
Texas State University
Bachelor, Computer Information Systems
Heather Wintermantel's eLoyalty Experience 2000 - 2001
Job Director, Customer Success at Salesforce.com
Industry Information Technology and Services
Experience
Salesforce.com February 2012 - Present
Adobe October 2010 - February 2012
Collabriant Consulting January 2007 - October 2010
Hewlett-Packard (Formerly Mercury Interactive) January 2003 - January 2007
Transworld Information Systems 2002 - 2003
eLoyalty 2000 - 2001
Cap Gemini Ernst & Young 1998 - 2000
Results Accountant Systems 1996 - 1998
Skills
CRM software, PeopleSoft CRM, CRM, Salesforce.com, Siebel, Enterprise Software, SaaS, IT Strategy, PeopleSoft, Program Management, Vendor Management, SDLC, Outsourcing, Change Management, Business Analysis, Integration, Project Portfolio..., Business Strategy, IT & Business Strategy..., Governance, Business Development, Strategic Consulting, Strategic Roadmaps, Technology Roadmapping, Process Improvement, Process Analysis, Cross Functional..., Multi-cultural team..., Cross Functional Team..., Strategic Alliances, Organizational Vision, Training, Demand Management, Business Process..., Strategy, Project Management, Professional Services, Management, Business Transformation, Software Development, Cloud Computing, Leadership, Management Consulting, Consulting, Business Process, Organizational..., Sales Enablement, Strategic Planning, Cross-functional Team..., Call Centers
Education
University of California, Davis
BA, International Relations & Socio-Cultural Anthropology
Salesforce.com February 2012 - Present
Adobe October 2010 - February 2012
Collabriant Consulting January 2007 - October 2010
Hewlett-Packard (Formerly Mercury Interactive) January 2003 - January 2007
Transworld Information Systems 2002 - 2003
eLoyalty 2000 - 2001
Cap Gemini Ernst & Young 1998 - 2000
Results Accountant Systems 1996 - 1998
Skills
CRM software, PeopleSoft CRM, CRM, Salesforce.com, Siebel, Enterprise Software, SaaS, IT Strategy, PeopleSoft, Program Management, Vendor Management, SDLC, Outsourcing, Change Management, Business Analysis, Integration, Project Portfolio..., Business Strategy, IT & Business Strategy..., Governance, Business Development, Strategic Consulting, Strategic Roadmaps, Technology Roadmapping, Process Improvement, Process Analysis, Cross Functional..., Multi-cultural team..., Cross Functional Team..., Strategic Alliances, Organizational Vision, Training, Demand Management, Business Process..., Strategy, Project Management, Professional Services, Management, Business Transformation, Software Development, Cloud Computing, Leadership, Management Consulting, Consulting, Business Process, Organizational..., Sales Enablement, Strategic Planning, Cross-functional Team..., Call Centers
Education
University of California, Davis
BA, International Relations & Socio-Cultural Anthropology
Mairaj Ahmed's eLoyalty Experience January 1995 - April 2001
Job Director Corporate IT at Lanyon
Industry Health, Wellness and Fitness
Experience
Lanyon September 2014 - Present
Concentra October 2012 - 2014
Blockbuster August 2011 - August 2012
Monitronics International January 2007 - June 2011
CBIZ May 2004 - December 2006
University of Texas at Dallas August 2003 - December 2004
Capital One August 2001 - November 2002
Codify May 2001 - August 2001
eLoyalty January 1995 - April 2001
University of Texas at Arlington 1990 - 1994
Skills
Integration, PMP, Project Management, PMO, Software Documentation, Program Management, IT Strategy, ITIL, Information Technology, CRM, Strategic Planning, Governance, IT Management, Six Sigma, PMO Development, Agile Project Management, Process Engineering, Software Implementation, Software Development, Executive Management, Strategic IT Management, Technology Management, PMO set-up, PMO Design, Data Center, Management, SDLC, Project Portfolio..., Leadership, IT Governance, Enterprise Software, Telecommunications, Project Delivery, Software Project..., Requirements Analysis, Change Management, Scrum, Cross-functional Team..., Vendor Management, Cross Functional Team..., Business Analysis, OPM3, Agile Methodolgy, Process Improvement, Project Planning, Agile Methodologies, SOA, Security, Consulting, E-commerce
Education
The University of Texas at Dallas 2003 — 2004
MBA, Proj Mgmt/Finance
The University of Texas at Arlington 1990 — 1994
BS, Electrical Engineering
Lanyon September 2014 - Present
Concentra October 2012 - 2014
Blockbuster August 2011 - August 2012
Monitronics International January 2007 - June 2011
CBIZ May 2004 - December 2006
University of Texas at Dallas August 2003 - December 2004
Capital One August 2001 - November 2002
Codify May 2001 - August 2001
eLoyalty January 1995 - April 2001
University of Texas at Arlington 1990 - 1994
Skills
Integration, PMP, Project Management, PMO, Software Documentation, Program Management, IT Strategy, ITIL, Information Technology, CRM, Strategic Planning, Governance, IT Management, Six Sigma, PMO Development, Agile Project Management, Process Engineering, Software Implementation, Software Development, Executive Management, Strategic IT Management, Technology Management, PMO set-up, PMO Design, Data Center, Management, SDLC, Project Portfolio..., Leadership, IT Governance, Enterprise Software, Telecommunications, Project Delivery, Software Project..., Requirements Analysis, Change Management, Scrum, Cross-functional Team..., Vendor Management, Cross Functional Team..., Business Analysis, OPM3, Agile Methodolgy, Process Improvement, Project Planning, Agile Methodologies, SOA, Security, Consulting, E-commerce
Education
The University of Texas at Dallas 2003 — 2004
MBA, Proj Mgmt/Finance
The University of Texas at Arlington 1990 — 1994
BS, Electrical Engineering
Max Kassler's eLoyalty Experience January 2010 - September 2010
Job Sr. UX Architect at Liason Resources working at Dell
Industry Computer Software
Experience
Liaison Resources July 2015 - Present
e-MDs September 2013 - December 2014
Education Online, Inc. January 2009 - August 2014
e-MDs July 2012 - September 2013
e-MDs October 2010 - July 2012
eLoyalty January 2010 - September 2010
University of Texas at Austin 2007 - November 2008
BMC Software 2004 - September 2008
Autodesk 1999 - 2004
Persimmon IT 1998 - 1999
Skills
User Experience Design, Wireframes, Rapid Prototyping, Usability, Usability Testing, Usability Engineering, Agile Methodologies, Illustrator, InDesign, Photoshop, Visio, Information Architecture, User Experience, User Interface Design, Flex, Web Applications, XML, User-centered Design, HTML, User Interface, Scrum, Requirements Analysis
Education
The University of Memphis 1992 — 1996
Ph.D., Cognitive Psychology
Liaison Resources July 2015 - Present
e-MDs September 2013 - December 2014
Education Online, Inc. January 2009 - August 2014
e-MDs July 2012 - September 2013
e-MDs October 2010 - July 2012
eLoyalty January 2010 - September 2010
University of Texas at Austin 2007 - November 2008
BMC Software 2004 - September 2008
Autodesk 1999 - 2004
Persimmon IT 1998 - 1999
Skills
User Experience Design, Wireframes, Rapid Prototyping, Usability, Usability Testing, Usability Engineering, Agile Methodologies, Illustrator, InDesign, Photoshop, Visio, Information Architecture, User Experience, User Interface Design, Flex, Web Applications, XML, User-centered Design, HTML, User Interface, Scrum, Requirements Analysis
Education
The University of Memphis 1992 — 1996
Ph.D., Cognitive Psychology
Zaheer Sait's eLoyalty Experience 2000 - 2005
Job General Manager & Global Client Partner at Wipro Technologies
Industry Outsourcing/Offshoring
Experience
Wipro Technologies July 2013 - Present
Cognizant Technology Solutions January 2009 - May 2013
Alghanim Industries August 2005 - December 2008
eLoyalty 2000 - 2005
GE Power & Water May 1996 - July 1997
Skills
Strategy, Business Analysis, IT Strategy, Pre-sales, Outsourcing, Vendor Management, Business Intelligence, Program Management, Business Strategy, Business Process..., Business Development, Team Management, Management Consulting, Software Project..., CRM
Education
Northwestern University - Kellogg School of Management 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Rensselaer Polytechnic Institute 1995 — 1997
MS, Industrial and Management Engineering
University of Madras 1991 — 1995
BS, Mechanical Engineering
Other
Wipro Technologies July 2013 - Present
Cognizant Technology Solutions January 2009 - May 2013
Alghanim Industries August 2005 - December 2008
eLoyalty 2000 - 2005
GE Power & Water May 1996 - July 1997
Skills
Strategy, Business Analysis, IT Strategy, Pre-sales, Outsourcing, Vendor Management, Business Intelligence, Program Management, Business Strategy, Business Process..., Business Development, Team Management, Management Consulting, Software Project..., CRM
Education
Northwestern University - Kellogg School of Management 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Rensselaer Polytechnic Institute 1995 — 1997
MS, Industrial and Management Engineering
University of Madras 1991 — 1995
BS, Mechanical Engineering
Other
Carin Nelson's eLoyalty Experience March 2009 - March 2011
Job Vice President, Customer Success at Mattersight Corporation
Industry Information Technology and Services
Experience
Mattersight Corporation July 2014 - Present
Mattersight Corporation April 2014 - June 2014
Mattersight Corporation December 2012 - April 2014
McKinsey & Company June 2012 - October 2012
Mattersight Corporation (formerly eLoyalty) March 2011 - June 2012
eLoyalty March 2009 - March 2011
eLoyalty July 2008 - March 2009
HSBC June 2007 - August 2007
Bain & Company August 2004 - August 2006
KemperSports Management April 2003 - August 2004
Skills
Management Consulting, Analytics, Strategy, Competitive Analysis, Business Strategy, Strategic Planning, CRM, Analysis, Marketing, Management, Business Process, Sales, Budgets, Consulting, Leadership, Business Process...
Education
The University of Chicago Booth School of Business 2006 — 2008
MBA, Finance and General Management
Northwestern University 1999 — 2003
BS, Economics and Communications
Mattersight Corporation July 2014 - Present
Mattersight Corporation April 2014 - June 2014
Mattersight Corporation December 2012 - April 2014
McKinsey & Company June 2012 - October 2012
Mattersight Corporation (formerly eLoyalty) March 2011 - June 2012
eLoyalty March 2009 - March 2011
eLoyalty July 2008 - March 2009
HSBC June 2007 - August 2007
Bain & Company August 2004 - August 2006
KemperSports Management April 2003 - August 2004
Skills
Management Consulting, Analytics, Strategy, Competitive Analysis, Business Strategy, Strategic Planning, CRM, Analysis, Marketing, Management, Business Process, Sales, Budgets, Consulting, Leadership, Business Process...
Education
The University of Chicago Booth School of Business 2006 — 2008
MBA, Finance and General Management
Northwestern University 1999 — 2003
BS, Economics and Communications
Kyle Narum's eLoyalty Experience July 2004 - June 2011
Job Senior Director at Mattersight Corporation
Industry Computer Software
Experience
Mattersight Corporation June 2011 - Present
eLoyalty July 2004 - June 2011
Interelate 2000 - 2004
Interelate/eLoyalty 2000 - 2004
Skills
SQL, Business Process..., CRM, Unix, Analytics, Business Intelligence, Integration, Oracle, Change Management, Database Design, Enterprise Architecture, Data Analysis, Project Management, Process Improvement, Data Center, IT Strategy, XML, SharePoint, Data Modeling, Software Development, SSIS, Business Analysis, Data Integration, ETL, Databases, Managed Services, Team Leadership, Skill Assessment
Education
The University of North Dakota 1995 — 2000
Minot High School
Mattersight Corporation June 2011 - Present
eLoyalty July 2004 - June 2011
Interelate 2000 - 2004
Interelate/eLoyalty 2000 - 2004
Skills
SQL, Business Process..., CRM, Unix, Analytics, Business Intelligence, Integration, Oracle, Change Management, Database Design, Enterprise Architecture, Data Analysis, Project Management, Process Improvement, Data Center, IT Strategy, XML, SharePoint, Data Modeling, Software Development, SSIS, Business Analysis, Data Integration, ETL, Databases, Managed Services, Team Leadership, Skill Assessment
Education
The University of North Dakota 1995 — 2000
Minot High School
Garick Malone's eLoyalty Experience 1998 - 2001
Job Senior Energy Software Consultant
Industry Computer Software
Experience
Allegro Development Corporation October 2013 - Present
Catapult Systems September 2012 - September 2013
StarTex Software March 2011 - September 2012
SunGard Global Services January 2006 - March 2011
Software Architects 2003 - 2006
eLoyalty 1998 - 2001
LBMS May 1997 - May 1998
Skills
Software Development, Agile Methodologies, SOA, Enterprise Architecture, Product Development, SharePoint, Solution Architecture, Java, Weblogic, C#, Scrum, Requirements Analysis, Web Services, ASP.NET, Microsoft SQL Server, Integration, Software Project..., WCF, Agile Project Management, SDLC, .Net, Agile, Application Development, SQL Server, Microsoft CRM, ETRM, Allegro, .NET
Education
Texas Tech University 1994 — 1997
BS, Computer Science
The University of Texas at Austin 1989 — 1993
BS, Radio, TV, and Flim
Allegro Development Corporation October 2013 - Present
Catapult Systems September 2012 - September 2013
StarTex Software March 2011 - September 2012
SunGard Global Services January 2006 - March 2011
Software Architects 2003 - 2006
eLoyalty 1998 - 2001
LBMS May 1997 - May 1998
Skills
Software Development, Agile Methodologies, SOA, Enterprise Architecture, Product Development, SharePoint, Solution Architecture, Java, Weblogic, C#, Scrum, Requirements Analysis, Web Services, ASP.NET, Microsoft SQL Server, Integration, Software Project..., WCF, Agile Project Management, SDLC, .Net, Agile, Application Development, SQL Server, Microsoft CRM, ETRM, Allegro, .NET
Education
Texas Tech University 1994 — 1997
BS, Computer Science
The University of Texas at Austin 1989 — 1993
BS, Radio, TV, and Flim
Dan Crose's eLoyalty Experience May 2007 - July 2009
Job Presidio Contact Center
Industry Information Technology and Services
Experience
Presidio September 2015 - Present
Dimension Data September 2011 - September 2015
TeleTech September 2009 - September 2011
eLoyalty May 2007 - July 2009
Analysts International 2007 - 2008
Sprint October 2000 - December 2006
Citi July 1993 - October 2000
Skills
Contact Centers, Avaya, Unified Communications, Cisco Call Manager, Cisco Technologies, VoIP, SIP, LAN-WAN, Telephony, Network Architecture, IP, IPCC, Cost Down, ICM, CTIOS, Call Centers, IVR, CTI, Data Center, WAN, Routing
Education
Park University 2001 — 2006
Cisco
Presidio September 2015 - Present
Dimension Data September 2011 - September 2015
TeleTech September 2009 - September 2011
eLoyalty May 2007 - July 2009
Analysts International 2007 - 2008
Sprint October 2000 - December 2006
Citi July 1993 - October 2000
Skills
Contact Centers, Avaya, Unified Communications, Cisco Call Manager, Cisco Technologies, VoIP, SIP, LAN-WAN, Telephony, Network Architecture, IP, IPCC, Cost Down, ICM, CTIOS, Call Centers, IVR, CTI, Data Center, WAN, Routing
Education
Park University 2001 — 2006
Cisco
Alan Barasky's eLoyalty Experience 2008 - 2009
Job Customer Experience / Customer Analytics Executive and Consultant
Industry Financial Services
Experience
Centric Consulting 2014 - Present
Walgreens 2011 - 2014
Centric Consulting 2010 - 2011
eLoyalty 2008 - 2009
National City Corporation 2007 - 2008
Progressive Insurance 2005 - 2007
Progressive Insurance 2004 - 2005
Progressive Insurance 2001 - 2004
PricewaterhouseCoopers 1997 - 2001
McKinsey & Company 1993 - 1997
Skills
Call Center, Segmentation, E-commerce, Direct Marketing, Customer Service, Analytics, Process Improvement, Business Analysis, Customer Experience, Management Consulting, Leadership, Sales, Sales Operations, Start-ups, Marketing, New Business Development, Strategic Planning, Business Development, Management, Call Centers
Education
The George Washington University
BA
University of Rochester - Simon Business School
MBA
Centric Consulting 2014 - Present
Walgreens 2011 - 2014
Centric Consulting 2010 - 2011
eLoyalty 2008 - 2009
National City Corporation 2007 - 2008
Progressive Insurance 2005 - 2007
Progressive Insurance 2004 - 2005
Progressive Insurance 2001 - 2004
PricewaterhouseCoopers 1997 - 2001
McKinsey & Company 1993 - 1997
Skills
Call Center, Segmentation, E-commerce, Direct Marketing, Customer Service, Analytics, Process Improvement, Business Analysis, Customer Experience, Management Consulting, Leadership, Sales, Sales Operations, Start-ups, Marketing, New Business Development, Strategic Planning, Business Development, Management, Call Centers
Education
The George Washington University
BA
University of Rochester - Simon Business School
MBA
Dolly Shah's eLoyalty Experience September 2005 - April 2007
Job Senior Manager, Marketing Analytics at Murad
Industry Consumer Goods
Experience
Murad May 2012 - Present
Icelandic Glacial Inc. November 2008 - May 2012
Dermalogica October 2007 - November 2008
PepsiCo June 2007 - September 2007
eLoyalty September 2005 - April 2007
Skills
Category Management, Budgeting, Profitability, Pricing, AC Nielsen, IRI, Data Analysis, Competitive Analysis, Financial Analysis, Budgets, Management, Market Research, Brand Management, Analysis, CRM, Consumer Products, Forecasting, Marketing, Marketing Strategy, Product Development, Strategic Planning, Sales, Strategy
Education
Loyola University of Chicago 2003 — 2005
BS, Finance and International Business
Murad May 2012 - Present
Icelandic Glacial Inc. November 2008 - May 2012
Dermalogica October 2007 - November 2008
PepsiCo June 2007 - September 2007
eLoyalty September 2005 - April 2007
Skills
Category Management, Budgeting, Profitability, Pricing, AC Nielsen, IRI, Data Analysis, Competitive Analysis, Financial Analysis, Budgets, Management, Market Research, Brand Management, Analysis, CRM, Consumer Products, Forecasting, Marketing, Marketing Strategy, Product Development, Strategic Planning, Sales, Strategy
Education
Loyola University of Chicago 2003 — 2005
BS, Finance and International Business
Ross Saldana's eLoyalty Experience October 2006 - December 2007
Job Analyst at Whole Foods Market
Industry Information Technology and Services
Experience
Whole Foods Market December 2007 - Present
eLoyalty October 2006 - December 2007
Education
University of Phoenix 2001 — 2004
MS-CIS, Computer Information Systems
The University of Texas at Austin - Red McCombs School of Business 1990 — 1994
Whole Foods Market December 2007 - Present
eLoyalty October 2006 - December 2007
Education
University of Phoenix 2001 — 2004
MS-CIS, Computer Information Systems
The University of Texas at Austin - Red McCombs School of Business 1990 — 1994
Colin Ingarfield's eLoyalty Experience April 2004 - July 2007
Job Senior Software Developer at Morningstar
Industry Computer Software
Experience
Morningstar November 2010 - Present
LIM June 2007 - July 2012
Logical Information Machines 2007 - 2008
eLoyalty April 2004 - July 2007
Skills
SQL, Java, Software Development, Bash, Morningstar Direct, Unix, Morningstar, Oracle, Agile Methodologies, Databases, Enterprise Architecture, XML, Linux, Web Services, Eclipse, Shell Scripting, SDLC
Education
The University of Texas at Austin 1991 — 1997
BS, Computer Science
Morningstar November 2010 - Present
LIM June 2007 - July 2012
Logical Information Machines 2007 - 2008
eLoyalty April 2004 - July 2007
Skills
SQL, Java, Software Development, Bash, Morningstar Direct, Unix, Morningstar, Oracle, Agile Methodologies, Databases, Enterprise Architecture, XML, Linux, Web Services, Eclipse, Shell Scripting, SDLC
Education
The University of Texas at Austin 1991 — 1997
BS, Computer Science
David Singer's eLoyalty Experience 1997 - 2002
Job RVP Solution Principals at Verint
Industry Computer Software
Experience
Verint February 2015 - Present
Verint February 2014 - February 2015
Verint February 2013 - January 2014
Verint November 2008 - February 2013
Verint Systems June 2006 - November 2008
Verint June 2004 - June 2006
Verint April 2002 - June 2004
eLoyalty 1997 - 2002
IBM Canada 1995 - 1997
Skills
Product Management, Strategic Planning, Telecommunications, Process Improvement, Analytics, Customer Experience, Enterprise Software, Call Center, Strategic Consulting, Solution Selling, Public Speaking, Speech Analytics, CTI, Call Centers, IT Strategy, Strategy, CRM, Integration, Cloud Computing, SaaS, Pre-sales, Professional Services
Education
Queen's University 1992 — 1995
Master of Science (M.Sc.), Electrical Engineering
Queen's University 1988 — 1992
B.Sc. (Honours), Mathematics and Engineering
Verint February 2015 - Present
Verint February 2014 - February 2015
Verint February 2013 - January 2014
Verint November 2008 - February 2013
Verint Systems June 2006 - November 2008
Verint June 2004 - June 2006
Verint April 2002 - June 2004
eLoyalty 1997 - 2002
IBM Canada 1995 - 1997
Skills
Product Management, Strategic Planning, Telecommunications, Process Improvement, Analytics, Customer Experience, Enterprise Software, Call Center, Strategic Consulting, Solution Selling, Public Speaking, Speech Analytics, CTI, Call Centers, IT Strategy, Strategy, CRM, Integration, Cloud Computing, SaaS, Pre-sales, Professional Services
Education
Queen's University 1992 — 1995
Master of Science (M.Sc.), Electrical Engineering
Queen's University 1988 — 1992
B.Sc. (Honours), Mathematics and Engineering
Nicholas Fong's eLoyalty Experience September 2006 - January 2010
Job Project Manager at Fieldglass
Industry Management Consulting
Experience
Fieldglass August 2010 - Present
eLoyalty September 2006 - January 2010
Skills
Management Consulting, IT Strategy, Analytics, Business Process..., Program Management, Software Project...
Education
Northwestern University 2002 — 2006
Bachelor of Arts (B.A.), Economics
Fieldglass August 2010 - Present
eLoyalty September 2006 - January 2010
Skills
Management Consulting, IT Strategy, Analytics, Business Process..., Program Management, Software Project...
Education
Northwestern University 2002 — 2006
Bachelor of Arts (B.A.), Economics
Kevin Wick's eLoyalty Experience May 2011 - Present
Job Contact Center Business Consultant at Spanlink Communications
Industry Telecommunications
Experience
Spanlink Communications May 2014 - Present
eLoyalty May 2011 - Present
CDW July 2010 - June 2011
ShoreGroup October 2009 - July 2010
Kroll Ontrack June 2007 - October 2009
Spanlink May 2004 - June 2007
HickoryTech May 2000 - May 2004
Collins Communications May 2000 - May 2004
DecisionOne August 1998 - August 2000
Skills
VoIP, Unified Communications, CTI, Cisco Call Manager, Cisco Technologies, Telephony, Contact Centers, Avaya, Call Centers, Video Conferencing, Telecommunications, Troubleshooting, H.323, ACD, SIP, WAN, IVR, Managed Services, Switches, LAN-WAN, IP, Routing, Data Center
Education
Saint Mary's University of Minnesota 2008 — 2010
Master Science, Telecommunications
NAU
Bachelor Science, Management Information Systems
Spanlink Communications May 2014 - Present
eLoyalty May 2011 - Present
CDW July 2010 - June 2011
ShoreGroup October 2009 - July 2010
Kroll Ontrack June 2007 - October 2009
Spanlink May 2004 - June 2007
HickoryTech May 2000 - May 2004
Collins Communications May 2000 - May 2004
DecisionOne August 1998 - August 2000
Skills
VoIP, Unified Communications, CTI, Cisco Call Manager, Cisco Technologies, Telephony, Contact Centers, Avaya, Call Centers, Video Conferencing, Telecommunications, Troubleshooting, H.323, ACD, SIP, WAN, IVR, Managed Services, Switches, LAN-WAN, IP, Routing, Data Center
Education
Saint Mary's University of Minnesota 2008 — 2010
Master Science, Telecommunications
NAU
Bachelor Science, Management Information Systems
Charles Felss's eLoyalty Experience 2000 - 2005
Job IP Communications Engineer III at First Financial Bank
Industry Information Technology and Services
Experience
First Financial Bank November 2013 - Present
CDW November 2006 - November 2013
Analysts International August 2005 - November 2006
eLoyalty 2000 - 2005
Provident Bank 1996 - 2000
Skills
Cisco Technologies, Cisco Call Manager, Data Center, PMP, Unified Communications, Leadership, Virtualization, Information Technology, Enterprise Software, Contact Centers, Cloud Computing, VoIP, SaaS, VMware
Education
Xavier University 1995 — 1999
MBA, General Business
Miami University 1990 — 1994
B.S. Applied Science, Systems Analysis
First Financial Bank November 2013 - Present
CDW November 2006 - November 2013
Analysts International August 2005 - November 2006
eLoyalty 2000 - 2005
Provident Bank 1996 - 2000
Skills
Cisco Technologies, Cisco Call Manager, Data Center, PMP, Unified Communications, Leadership, Virtualization, Information Technology, Enterprise Software, Contact Centers, Cloud Computing, VoIP, SaaS, VMware
Education
Xavier University 1995 — 1999
MBA, General Business
Miami University 1990 — 1994
B.S. Applied Science, Systems Analysis
Dustin Hoyland's eLoyalty Experience 2007 - 2008
Job INFORMATION TECHNOLOGY DIRECTOR: Aligning business realties with IT solutions ... extracting value out of IT spend
Industry Information Technology and Services
Experience
OptumInsight 2011 - Present
UnitedHealth Group 2008 - 2011
eLoyalty 2007 - 2008
Wolters Kluwer Financial Services 2004 - 2007
Minnesota Utility Investors 1999 - 2004
American Express Financial Advisors February 2002 - March 2003
Kurt Manufacturing 1998 - 2002
US Navy 1994 - 1998
Skills
Business Analysis, SDLC, Business Intelligence, Data Warehousing, IT Strategy, Requirements Gathering, Business Process..., Requirements Analysis, ETL, Data Modeling, Business Process Design, Business Requirements, Enterprise Architecture, Integration, Visio, Software Project..., SAS Programming, SQL, Java, C++, C#, Perl, MFC, ODBC, Oracle, Microsoft Office, Shared Services, Change Management, Team Leadership, IT Project Lifecycle
Education
Metropolitan State University
Bachelor of Science (BS), Computer Science
OptumInsight 2011 - Present
UnitedHealth Group 2008 - 2011
eLoyalty 2007 - 2008
Wolters Kluwer Financial Services 2004 - 2007
Minnesota Utility Investors 1999 - 2004
American Express Financial Advisors February 2002 - March 2003
Kurt Manufacturing 1998 - 2002
US Navy 1994 - 1998
Skills
Business Analysis, SDLC, Business Intelligence, Data Warehousing, IT Strategy, Requirements Gathering, Business Process..., Requirements Analysis, ETL, Data Modeling, Business Process Design, Business Requirements, Enterprise Architecture, Integration, Visio, Software Project..., SAS Programming, SQL, Java, C++, C#, Perl, MFC, ODBC, Oracle, Microsoft Office, Shared Services, Change Management, Team Leadership, IT Project Lifecycle
Education
Metropolitan State University
Bachelor of Science (BS), Computer Science
Randy Lamm MBA, PMP's eLoyalty Experience July 2007 - Present
Job Director Controls, Governance, and Tools
Industry Information Technology and Services
Experience
eLoyalty July 2007 - Present
Capgemini Energy July 2004 - August 2007
TXU 2000 - 2004
Skyway Freight Systems February 1997 - October 1999
Apple Computer May 1993 - February 1997
Education
The University of Texas at Dallas - School of Management 2004 — 2008
MBA
Southern Methodist University 1997 — 1999
MLA
Texas State University 1983 — 1987
BA
eLoyalty July 2007 - Present
Capgemini Energy July 2004 - August 2007
TXU 2000 - 2004
Skyway Freight Systems February 1997 - October 1999
Apple Computer May 1993 - February 1997
Education
The University of Texas at Dallas - School of Management 2004 — 2008
MBA
Southern Methodist University 1997 — 1999
MLA
Texas State University 1983 — 1987
BA
Marcey Gonzalez's eLoyalty Experience January 2000 - February 2002
Job Talent Acquisition Analyst at Dell
Industry Education Management
Experience
Dell July 2015 - Present
JAG Momentum Inc. December 2009 - Present
Dell, Inc. July 2006 - May 2010
Regus Business Centre January 2004 - December 2004
eLoyalty January 2000 - February 2002
The Arc of Texas January 1998 - January 2000
Skills
Performance Management, Leadership Development, Organizational..., Coaching, Leadership, Project Management, Program Management, Talent Management, Change Management, Instructional Design, Team Building, Business Process..., Business Analysis, Process Improvement, Team Leadership, Vendor Management, Recruiting, Organizational..., Employee Relations, Strategic Planning, Employee Training
Education
St. Edward's University
Bachelor of Arts, Organizational Behavior
Dell July 2015 - Present
JAG Momentum Inc. December 2009 - Present
Dell, Inc. July 2006 - May 2010
Regus Business Centre January 2004 - December 2004
eLoyalty January 2000 - February 2002
The Arc of Texas January 1998 - January 2000
Skills
Performance Management, Leadership Development, Organizational..., Coaching, Leadership, Project Management, Program Management, Talent Management, Change Management, Instructional Design, Team Building, Business Process..., Business Analysis, Process Improvement, Team Leadership, Vendor Management, Recruiting, Organizational..., Employee Relations, Strategic Planning, Employee Training
Education
St. Edward's University
Bachelor of Arts, Organizational Behavior
Jeff Fellers's eLoyalty Experience 1998 - 2000
Job at
Industry Financial Services
Experience
Capital One 2015 - Present
VW Credit 2002 - February 2015
Market Forward - Publicis Groupe 2001 - 2002
Answerthink 2000 - 2001
Xpedior 2000 - 2001
eLoyalty 1998 - 2000
Technology Solutions Company 1996 - 1998
CSC 1995 - 1996
U.S. Cellular 1994 - 1995
Information Data Management 1990 - 1994
Skills
IT Strategy, Enterprise Architecture, Business Analysis, Software Development, Process Improvement, Solution Architecture, Business Architecture, Software Project..., BizTalk, SDLC, Agile Methodologies, .NET, Data Warehousing, ITIL, Requirements Analysis, Vendor Management, PMP, Business Intelligence, SharePoint, Web Services, Integration, IT Management, Disaster Recovery, PMO
Education
Northwestern University 1985 — 1990
Bachelor of Arts, Computer Studies
Northwestern University 1985 — 1990
Bachelor of Music, Percussion Performance
Plantation High School 1981 — 1985
Diploma
Capital One 2015 - Present
VW Credit 2002 - February 2015
Market Forward - Publicis Groupe 2001 - 2002
Answerthink 2000 - 2001
Xpedior 2000 - 2001
eLoyalty 1998 - 2000
Technology Solutions Company 1996 - 1998
CSC 1995 - 1996
U.S. Cellular 1994 - 1995
Information Data Management 1990 - 1994
Skills
IT Strategy, Enterprise Architecture, Business Analysis, Software Development, Process Improvement, Solution Architecture, Business Architecture, Software Project..., BizTalk, SDLC, Agile Methodologies, .NET, Data Warehousing, ITIL, Requirements Analysis, Vendor Management, PMP, Business Intelligence, SharePoint, Web Services, Integration, IT Management, Disaster Recovery, PMO
Education
Northwestern University 1985 — 1990
Bachelor of Arts, Computer Studies
Northwestern University 1985 — 1990
Bachelor of Music, Percussion Performance
Plantation High School 1981 — 1985
Diploma
Ezana Dessie's eLoyalty Experience 1996 - 1999
Job Global Business / Financial Services
Industry Consumer Services
Experience
eLoyalty 1996 - 1999
Skills
Strategic Planning, Business Strategy, Marketing, Strategy, Sales, Leadership, Management, Business Development, Management Consulting, Program Management, New Business Development, Negotiation, Analysis, Start-ups, Project Management, Contract Negotiation, Marketing Strategy
Education
Queens College 1995 — 1999
eLoyalty 1996 - 1999
Skills
Strategic Planning, Business Strategy, Marketing, Strategy, Sales, Leadership, Management, Business Development, Management Consulting, Program Management, New Business Development, Negotiation, Analysis, Start-ups, Project Management, Contract Negotiation, Marketing Strategy
Education
Queens College 1995 — 1999
Paul Duva's eLoyalty Experience January 2001 - December 2002
Job Executive and Entrepreneur
Industry Management Consulting
Experience
EDS 2003 - 2006
IT Advisory Services, Inc. 1998 - 2003
eLoyalty January 2001 - December 2002
Ambac Connect, Inc. 1998 - 1999
Apprise Corp. 1994 - 1997
EDS 1989 - 1994
Skills
Strategy, P&L Management, Outsourcing, Manufacturing, Due Diligence, Financial Services, Telecommunications, Sales Management, SaaS, Turn Around Management, Acquisition Integration, Divestitures, Executive Management, Entrepreneurship, IT Outsourcing, Start-ups, Mergers & Acquisitions, PMO, Negotiation, Business Alliances, Leadership, Management, Strategic Partnerships, Contract Negotiation, IT Strategy, Go-to-market Strategy, Process Improvement, Business Intelligence, Consulting, Cross-functional Team..., Business Transformation, Business Analysis, Business Process, Product Management, Project Planning, CRM, Program Management, Integration, Management Consulting, Change Management, Business Process..., Enterprise Software, Finance, Vendor Management, Business Strategy, Business Development, Budgets, Project Portfolio..., Cloud Computing, Professional Services
Education
Texas A&M University
BS, Electrical Engineering
The University of Texas at Austin
MS, Management and Administrative Sciences - Finance
EDS 2003 - 2006
IT Advisory Services, Inc. 1998 - 2003
eLoyalty January 2001 - December 2002
Ambac Connect, Inc. 1998 - 1999
Apprise Corp. 1994 - 1997
EDS 1989 - 1994
Skills
Strategy, P&L Management, Outsourcing, Manufacturing, Due Diligence, Financial Services, Telecommunications, Sales Management, SaaS, Turn Around Management, Acquisition Integration, Divestitures, Executive Management, Entrepreneurship, IT Outsourcing, Start-ups, Mergers & Acquisitions, PMO, Negotiation, Business Alliances, Leadership, Management, Strategic Partnerships, Contract Negotiation, IT Strategy, Go-to-market Strategy, Process Improvement, Business Intelligence, Consulting, Cross-functional Team..., Business Transformation, Business Analysis, Business Process, Product Management, Project Planning, CRM, Program Management, Integration, Management Consulting, Change Management, Business Process..., Enterprise Software, Finance, Vendor Management, Business Strategy, Business Development, Budgets, Project Portfolio..., Cloud Computing, Professional Services
Education
Texas A&M University
BS, Electrical Engineering
The University of Texas at Austin
MS, Management and Administrative Sciences - Finance
Kathleen McElhattan's eLoyalty Experience Project CoordinatorPrincetonOne2005 - 2007
Job Recruiter at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty Project CoordinatorPrincetonOne2005 - 2007
Education
The Ohio State University Fisher College of Business
eLoyalty Project CoordinatorPrincetonOne2005 - 2007
Education
The Ohio State University Fisher College of Business
Harper Sanford's eLoyalty Experience June 2009 - November 2009
Job Software Test Engineer at General Motors
Industry Computer Software
Experience
General Motors January 2014 - Present
3M September 2012 - January 2014
Hewlett-Packard March 2010 - July 2012
eLoyalty June 2009 - November 2009
NMSU Physical Science Labs January 2009 - May 2009
NMSU Physical Science Labs August 2008 - January 2009
Volt December 2007 - July 2008
New Mexico State University Computer Science Department September 2006 - December 2007
Substance Abuse and Mental Health Services Administration (SAMHSA) May 2007 - August 2007
New Mexico State University Department of Business Computing Information Systems September 2005 - May 2006
Skills
VBScript, C++, C#, Java, MSSQL, MySQL, Perl, PHP, Python, XML, Quality Assurance, Eclipse, QuickTest Professional, Beyond Compare, Tortoise SVN, NUnit, Microsoft Visual Studio..., Optimization Algorithms, Data Structures, Task Scripting, Test Automation, Windows 7, Mac OS X, Linux, FAST ESP, SOAP, REST, Selenium, SOA Testing, Software Quality..., OS X, Visual Studio, Microsoft SQL Server
Education
New Mexico State University 2005 — 2007
B.S., Computer Science
New Mexico Institute of Mining and Technology 2003 — 2004
B.S., Computer Science
General Motors January 2014 - Present
3M September 2012 - January 2014
Hewlett-Packard March 2010 - July 2012
eLoyalty June 2009 - November 2009
NMSU Physical Science Labs January 2009 - May 2009
NMSU Physical Science Labs August 2008 - January 2009
Volt December 2007 - July 2008
New Mexico State University Computer Science Department September 2006 - December 2007
Substance Abuse and Mental Health Services Administration (SAMHSA) May 2007 - August 2007
New Mexico State University Department of Business Computing Information Systems September 2005 - May 2006
Skills
VBScript, C++, C#, Java, MSSQL, MySQL, Perl, PHP, Python, XML, Quality Assurance, Eclipse, QuickTest Professional, Beyond Compare, Tortoise SVN, NUnit, Microsoft Visual Studio..., Optimization Algorithms, Data Structures, Task Scripting, Test Automation, Windows 7, Mac OS X, Linux, FAST ESP, SOAP, REST, Selenium, SOA Testing, Software Quality..., OS X, Visual Studio, Microsoft SQL Server
Education
New Mexico State University 2005 — 2007
B.S., Computer Science
New Mexico Institute of Mining and Technology 2003 — 2004
B.S., Computer Science
Howard Akrish's eLoyalty Experience May 1999 - March 2001
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
NICE Systems December 2001 - April 2005
eLoyalty May 1999 - March 2001
Technology Solutions Company December 1989 - May 1999
Skills
Consulting, Business Analysis, CRM, Call Centers, Leadership, VoIP, Integration, Project Management
Education
University of Colorado Denver 1979 — 1984
MS, Accounting / Information Systems
University of Washington 1972 — 1976
BS, Psychology
NICE Systems December 2001 - April 2005
eLoyalty May 1999 - March 2001
Technology Solutions Company December 1989 - May 1999
Skills
Consulting, Business Analysis, CRM, Call Centers, Leadership, VoIP, Integration, Project Management
Education
University of Colorado Denver 1979 — 1984
MS, Accounting / Information Systems
University of Washington 1972 — 1976
BS, Psychology
Nathan Galloway's eLoyalty Experience May 2010 - October 2014
Job Executive Director of Customer Experience Technology at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company October 2014 - Present
eLoyalty May 2010 - October 2014
Comcast Communications Inc. May 2007 - May 2010
Skills
Cisco Technologies, Unified Communications, Integration, Telecommunications, VoIP, Virtualization, Call Centers, Cloud Computing, Cisco Call Manager, Contact Centers, Data Center, Disaster Recovery, Enterprise Architecture, Enterprise Software, IP, IT Management, IT Operations, IT Strategy, Leadership, Managed Services, Management, Network Design, Professional Services, SaaS, Servers, Solution Architecture, System Deployment, TCP/IP, Troubleshooting, VMware, Vendor Management, Wireless
Education
Rider University 2007 — 2008
Bachelors of Business, Computer Information Systems
Penn State University 2002 — 2007
Bachelors of Science, Information Science and Technology
eLoyalty, a TeleTech Company October 2014 - Present
eLoyalty May 2010 - October 2014
Comcast Communications Inc. May 2007 - May 2010
Skills
Cisco Technologies, Unified Communications, Integration, Telecommunications, VoIP, Virtualization, Call Centers, Cloud Computing, Cisco Call Manager, Contact Centers, Data Center, Disaster Recovery, Enterprise Architecture, Enterprise Software, IP, IT Management, IT Operations, IT Strategy, Leadership, Managed Services, Management, Network Design, Professional Services, SaaS, Servers, Solution Architecture, System Deployment, TCP/IP, Troubleshooting, VMware, Vendor Management, Wireless
Education
Rider University 2007 — 2008
Bachelors of Business, Computer Information Systems
Penn State University 2002 — 2007
Bachelors of Science, Information Science and Technology
Robert Eveleigh's eLoyalty Experience 1998 - 2002
Job Director, Service Assurance at Cogeco Data Services
Industry Telecommunications
Experience
Cogeco Data Services September 2013 - Present
Toronto Hydro May 2011 - January 2013
MDS Pharma Services January 2008 - May 2011
Manulife Financial 2002 - 2006
eLoyalty 1998 - 2002
Deloitte Consulting 1996 - 1998
Skills
Vendor Management, Telecommunications, Data Center, Change Management, Project Management, Call Center, Management Consulting, Management, Strategic Planning, Strategy, VoIP, ITIL, Call Centers, Integration, IT Management, Project Portfolio..., IT Strategy, Infrastructure, IT Service Management, Security, Incident Management, Enterprise Architecture, Leadership, Information Technology, Risk Management, PMO, Disaster Recovery, Consulting, Networking, Cloud Computing, Outsourcing, Information Security, PMP, Governance, SDLC, Solution Architecture, IT Operations, System Deployment
Education
Queen's University 1986 — 1991
Bachelor of Science (BSc), Mathematics
Cogeco Data Services September 2013 - Present
Toronto Hydro May 2011 - January 2013
MDS Pharma Services January 2008 - May 2011
Manulife Financial 2002 - 2006
eLoyalty 1998 - 2002
Deloitte Consulting 1996 - 1998
Skills
Vendor Management, Telecommunications, Data Center, Change Management, Project Management, Call Center, Management Consulting, Management, Strategic Planning, Strategy, VoIP, ITIL, Call Centers, Integration, IT Management, Project Portfolio..., IT Strategy, Infrastructure, IT Service Management, Security, Incident Management, Enterprise Architecture, Leadership, Information Technology, Risk Management, PMO, Disaster Recovery, Consulting, Networking, Cloud Computing, Outsourcing, Information Security, PMP, Governance, SDLC, Solution Architecture, IT Operations, System Deployment
Education
Queen's University 1986 — 1991
Bachelor of Science (BSc), Mathematics
Jake Rybak's eLoyalty Experience March 2010 - Present
Job Telecommunications Senior Architect at eLoyalty
Industry Telecommunications
Experience
eLoyalty March 2010 - Present
NWN Corporation March 2009 - March 2010
Annese & Associates, Inc October 2003 - April 2009
US Department of Homeland Security September 2001 - October 2003
Skills
Cisco Call Manager, Unified Communications, Cisco Technologies, VoIP, Networking, Cisco IOS, Telecommunications, CCNP, Routing, Network Architecture, Switches, Network Design, Data Center, WAN
Education
Northern Arizona University
University of Pittsburgh
eLoyalty March 2010 - Present
NWN Corporation March 2009 - March 2010
Annese & Associates, Inc October 2003 - April 2009
US Department of Homeland Security September 2001 - October 2003
Skills
Cisco Call Manager, Unified Communications, Cisco Technologies, VoIP, Networking, Cisco IOS, Telecommunications, CCNP, Routing, Network Architecture, Switches, Network Design, Data Center, WAN
Education
Northern Arizona University
University of Pittsburgh
William Tierney's eLoyalty Experience April 1995 - September 2001
Job Principal at TransLog Management, LLC
Industry Transportation/Trucking/Railroad
Experience
TransLog Management, LLC AssociatePennington-Tierney Group LLCSeptember 2005 - Present
eLoyalty April 1995 - September 2001
Education
The Johns Hopkins University 1962 — 1966
Bachelor of Applied Science (B.A.Sc.), Geography-Environmental Engineering
West Virginia University
MSE, Civil Engineering - Transportation
TransLog Management, LLC AssociatePennington-Tierney Group LLCSeptember 2005 - Present
eLoyalty April 1995 - September 2001
Education
The Johns Hopkins University 1962 — 1966
Bachelor of Applied Science (B.A.Sc.), Geography-Environmental Engineering
West Virginia University
MSE, Civil Engineering - Transportation
Coraly Hannaka's eLoyalty Experience January 2012 - Present
Job Principal Project Manager
Industry Information Technology and Services
Experience
eLoyalty January 2012 - Present
West Corporation November 2009 - December 2011
Voxify March 2007 - April 2009
TuVox 2005 - 2007
NetByTel 2003 - 2005
NetByTel 2000 - 2003
Waste Management, Inc. 1999 - 2000
MCI WorldCom 1997 - 1999
Unisys 1996 - 1998
Skills
Results Oriented, Customer Focus, Project Delivery, Project Management, Telecommunications, Vendor Management, Business Strategy, Goal Oriented
Education
Nova Southeastern University 2009 — 2009
Lynn University 1997 — 1999
MBA
Lynn University 1992 — 1996
B.A.
CPN
Mater Salvatoris
eLoyalty January 2012 - Present
West Corporation November 2009 - December 2011
Voxify March 2007 - April 2009
TuVox 2005 - 2007
NetByTel 2003 - 2005
NetByTel 2000 - 2003
Waste Management, Inc. 1999 - 2000
MCI WorldCom 1997 - 1999
Unisys 1996 - 1998
Skills
Results Oriented, Customer Focus, Project Delivery, Project Management, Telecommunications, Vendor Management, Business Strategy, Goal Oriented
Education
Nova Southeastern University 2009 — 2009
Lynn University 1997 — 1999
MBA
Lynn University 1992 — 1996
B.A.
CPN
Mater Salvatoris
Robert Gorans's eLoyalty Experience May 2007 - February 2011
Job Associate Dir at OptumInsight
Industry Information Technology and Services
Experience
OptumInsight April 2013 - Present
BI Worldwide July 2012 - April 2013
Bridgz Marketing Group February 2011 - July 2012
eLoyalty May 2007 - February 2011
Augeo Affinity Marketing 2006 - 2007
Interelate 2001 - 2006
Norstan Communications 1999 - 2000
Firepond 1994 - 1998
Skills
Analytics, Program Management, CRM, Business Intelligence, Vendor Management, Business Analysis, Management, Cross-functional Team..., Process Improvement, Database Marketing, Product Management, Business Development, Direct Marketing, IT Strategy, Business Strategy, Enterprise Software, Project Management, Integration, Data Warehousing, Leadership, Marketing
Education
Minnesota State University, Mankato 1990 — 1993
Bachelors in MIS
Minnesota State University, Mankato 1990 — 1993
Bachelor's degree, Management Information Systems, General
OptumInsight April 2013 - Present
BI Worldwide July 2012 - April 2013
Bridgz Marketing Group February 2011 - July 2012
eLoyalty May 2007 - February 2011
Augeo Affinity Marketing 2006 - 2007
Interelate 2001 - 2006
Norstan Communications 1999 - 2000
Firepond 1994 - 1998
Skills
Analytics, Program Management, CRM, Business Intelligence, Vendor Management, Business Analysis, Management, Cross-functional Team..., Process Improvement, Database Marketing, Product Management, Business Development, Direct Marketing, IT Strategy, Business Strategy, Enterprise Software, Project Management, Integration, Data Warehousing, Leadership, Marketing
Education
Minnesota State University, Mankato 1990 — 1993
Bachelors in MIS
Minnesota State University, Mankato 1990 — 1993
Bachelor's degree, Management Information Systems, General
Jonathan Hickerson's eLoyalty Experience May 2010 - December 2010
Job Talent Acquisition Advisor at Dell
Industry Human Resources
Experience
Dell June 2013 - Present
Golfsmith December 2012 - Present
Verizon Terremark January 2012 - December 2012
Waste Management May 2011 - October 2011
HP December 2010 - May 2011
eLoyalty May 2010 - December 2010
Titan Solutions January 2009 - March 2009
StaffIT September 2005 - May 2008
Charter Funding 2003 - 2005
Aerotek November 1996 - January 1999
Skills
Sourcing, Recruiting, Management, Talent Management, Interviews, Talent Acquisition, Business Development, Screening, College Recruiting, System Administration, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Executive Search, Human Resources, Vendor Management, Testing, Onboarding, Customer Service, Temporary Placement
Education
The University of Texas at Austin 1992 — 1997
Science of Applied Learning and Development, Education
Tom Clark 1989 — 1992
Dell June 2013 - Present
Golfsmith December 2012 - Present
Verizon Terremark January 2012 - December 2012
Waste Management May 2011 - October 2011
HP December 2010 - May 2011
eLoyalty May 2010 - December 2010
Titan Solutions January 2009 - March 2009
StaffIT September 2005 - May 2008
Charter Funding 2003 - 2005
Aerotek November 1996 - January 1999
Skills
Sourcing, Recruiting, Management, Talent Management, Interviews, Talent Acquisition, Business Development, Screening, College Recruiting, System Administration, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Executive Search, Human Resources, Vendor Management, Testing, Onboarding, Customer Service, Temporary Placement
Education
The University of Texas at Austin 1992 — 1997
Science of Applied Learning and Development, Education
Tom Clark 1989 — 1992
Glen Flynn's eLoyalty Experience October 2012 - Present
Job Telecommunications Architrct at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty October 2012 - Present
Enventis Telecom September 2010 - October 2012
NCR January 1979 - September 2010
Skills
Cisco Call Manager, Cisco Technologies, CCNP, VoIP, CCNA, Unified Communications, Telephony, Cisco Certified, Wireless, CCVP, CCDA, Cisco VoIP, Gateway, Networking, System Deployment, Contact Centers, Cisco IOS, Professional Services, Network Architecture, WAN
Education
Metropolitan State University 1993 — 2007
Bachelors of Science, MIS
District One Technical School 1976 — 1978
AA, Electronics
eLoyalty October 2012 - Present
Enventis Telecom September 2010 - October 2012
NCR January 1979 - September 2010
Skills
Cisco Call Manager, Cisco Technologies, CCNP, VoIP, CCNA, Unified Communications, Telephony, Cisco Certified, Wireless, CCVP, CCDA, Cisco VoIP, Gateway, Networking, System Deployment, Contact Centers, Cisco IOS, Professional Services, Network Architecture, WAN
Education
Metropolitan State University 1993 — 2007
Bachelors of Science, MIS
District One Technical School 1976 — 1978
AA, Electronics
Travis Cantrell's eLoyalty Experience July 2007 - September 2010
Job Telecommunications Engineer at Digital River
Industry Telecommunications
Experience
Digital River September 2010 - Present
eLoyalty July 2007 - September 2010
NACR October 2002 - July 2007
Encompass Electrical Technologies August 2000 - October 2002
ITT Technical Institute March 2002 - September 2002
Pitney Bowes April 1998 - August 2000
USXchange September 1997 - April 1998
MATRIXX Marketing January 1995 - September 1997
Education
Marian University 1995 — 1997
Business Adminsitration, business management
Coronado High School
Marian University
BA, Business Administration
Digital River September 2010 - Present
eLoyalty July 2007 - September 2010
NACR October 2002 - July 2007
Encompass Electrical Technologies August 2000 - October 2002
ITT Technical Institute March 2002 - September 2002
Pitney Bowes April 1998 - August 2000
USXchange September 1997 - April 1998
MATRIXX Marketing January 1995 - September 1997
Education
Marian University 1995 — 1997
Business Adminsitration, business management
Coronado High School
Marian University
BA, Business Administration
Lewis Blau's eLoyalty Experience 1998 - 2000
Job Sr CRM Developer at Oppenheimer Funds Inc
Industry Computer Software
Experience
Oppenheimer Funds October 2007 - Present
Ict Group 2000 - 2007
AT&T 2000 - 2000
eLoyalty 1998 - 2000
Skills
Siebel, CRM, Salesforce.com, SDLC, Requirements Analysis, Business Analysis, Business Process, Integration, SharePoint, Software Project..., Oracle, Performance Tuning, Agile Methodologies, Sybase, PL/SQL
Education
Seton Hall University 1995 — 2000
Masters, Business Administration
Kean College
Bachelors of Arts, Communications
Oppenheimer Funds October 2007 - Present
Ict Group 2000 - 2007
AT&T 2000 - 2000
eLoyalty 1998 - 2000
Skills
Siebel, CRM, Salesforce.com, SDLC, Requirements Analysis, Business Analysis, Business Process, Integration, SharePoint, Software Project..., Oracle, Performance Tuning, Agile Methodologies, Sybase, PL/SQL
Education
Seton Hall University 1995 — 2000
Masters, Business Administration
Kean College
Bachelors of Arts, Communications
Doug Millican's eLoyalty Experience 1998 - 2001
Job Senior IT Consultant at TEK Systems
Industry Computer Software
Experience
TEK Systems ConsultantMotorola2001 - 2008
eLoyalty 1998 - 2001
Budget Rent A Car 1986 - 1998
Budget RentACar 1986 - 1998
Education
The University of Texas at Arlington 1992 — 1996
TEK Systems ConsultantMotorola2001 - 2008
eLoyalty 1998 - 2001
Budget Rent A Car 1986 - 1998
Budget RentACar 1986 - 1998
Education
The University of Texas at Arlington 1992 — 1996
James Tasson's eLoyalty Experience July 2006 - April 2009
Job Senior Systems Administrator at Plexus Corp.
Industry Information Technology and Services
Experience
Plexus Corp. July 2013 - Present
Plexus Corp. February 2010 - July 2013
Independant IT services consultant May 2009 - January 2010
eLoyalty July 2006 - April 2009
Skills
VMware Infrastructure, NetApp, Citrix Metaframe, Citrix, Active Directory, Disaster Recovery, XP, Windows Server, Server Architecture, Virtualization, Data Center, Cloud Computing, Citrix XenApp, Citrix Architecture, SAN, Servers
Education
Northern Michigan University 2002 — 2006
Business CIS - Networking, Business, Computers, Management
Plexus Corp. July 2013 - Present
Plexus Corp. February 2010 - July 2013
Independant IT services consultant May 2009 - January 2010
eLoyalty July 2006 - April 2009
Skills
VMware Infrastructure, NetApp, Citrix Metaframe, Citrix, Active Directory, Disaster Recovery, XP, Windows Server, Server Architecture, Virtualization, Data Center, Cloud Computing, Citrix XenApp, Citrix Architecture, SAN, Servers
Education
Northern Michigan University 2002 — 2006
Business CIS - Networking, Business, Computers, Management
Arvind Vedantham's eLoyalty Experience January 2004 - May 2010
Job Quality Assurance Manager
Industry Information Technology and Services
Experience
Belk December 2013 - Present
Ally Financial Inc. June 2010 - November 2013
eLoyalty January 2004 - May 2010
eLoyalty January 2000 - December 2003
eLoyalty September 1998 - December 1999
Skills
Quality Assurance, Business Analysis, Testing, Business Intelligence, Consulting, Data Analysis, Project Management, Requirements Analysis, Risk Management, SQL, Software Project..., Test Planning, Test Strategy, User Acceptance Testing, Web Applications
Education
Chinmaya Vidyalaya
Madurai Kamaraj University
BS, Electrical Engineering
Tennessee Technological University
MS, Industrial Engineering
Belk December 2013 - Present
Ally Financial Inc. June 2010 - November 2013
eLoyalty January 2004 - May 2010
eLoyalty January 2000 - December 2003
eLoyalty September 1998 - December 1999
Skills
Quality Assurance, Business Analysis, Testing, Business Intelligence, Consulting, Data Analysis, Project Management, Requirements Analysis, Risk Management, SQL, Software Project..., Test Planning, Test Strategy, User Acceptance Testing, Web Applications
Education
Chinmaya Vidyalaya
Madurai Kamaraj University
BS, Electrical Engineering
Tennessee Technological University
MS, Industrial Engineering
Eric Strom's eLoyalty Experience May 2008 - September 2008
Job Senior Software Developer at Lighthouse Software
Industry Information Technology and Services
Experience
Lighthouse Software October 2014 - Present
Covering Data Consulting, LLC October 2012 - Present
Digineer April 2011 - September 2012
RBA Consulting March 2010 - April 2011
PASSMN January 2009 - December 2010
Rels 2008 - 2010
eLoyalty May 2008 - September 2008
Kroll Ontrack 2007 - 2008
Minnesota Department of Human Services April 2005 - April 2007
OATI 2000 - 2003
Skills
Performance Tuning, SQL Server, Database Development, T-SQL, Database Administration, SSIS, SSRS, SQL, Database Design, Clustering, Microsoft SQL Server, Agile Methodologies, Visual Studio Team..., C#, SQL Server 2012, SQL Server Master Data..., Databases, Data Warehousing, Integration, Visual Studio, ETL, Data Modeling, Business Intelligence, Data Migration, Cluster
Education
University of Minnesota-Twin Cities 2001 — 2008
BS, Computer Science
Normandale Community College
Associate in Arts
Lighthouse Software October 2014 - Present
Covering Data Consulting, LLC October 2012 - Present
Digineer April 2011 - September 2012
RBA Consulting March 2010 - April 2011
PASSMN January 2009 - December 2010
Rels 2008 - 2010
eLoyalty May 2008 - September 2008
Kroll Ontrack 2007 - 2008
Minnesota Department of Human Services April 2005 - April 2007
OATI 2000 - 2003
Skills
Performance Tuning, SQL Server, Database Development, T-SQL, Database Administration, SSIS, SSRS, SQL, Database Design, Clustering, Microsoft SQL Server, Agile Methodologies, Visual Studio Team..., C#, SQL Server 2012, SQL Server Master Data..., Databases, Data Warehousing, Integration, Visual Studio, ETL, Data Modeling, Business Intelligence, Data Migration, Cluster
Education
University of Minnesota-Twin Cities 2001 — 2008
BS, Computer Science
Normandale Community College
Associate in Arts
Jim Stirling's eLoyalty Experience 2004 - 2008
Job Gartner
Industry Executive Office
Experience
Gartner 2012 - Present
Managed Resources Group February 2009 - 2012
eLoyalty 2004 - 2008
Greenwich Technolgy Partners 2002 - 2004
Cisco Systems 1997 - 2001
Executone Information Systems 1990 - 1996
Skills
Call Center, Telecommunications, Enterprise Software, Professional Services, Business Alliances, Telephony, Solution Selling, Leadership, Unified Communications, Channel, SaaS, Sales, Business Development, Cisco Technologies, Management, Analysis, New Business Development, Team Leadership, Program Management, Contact Centers, Networking, Direct Sales, Channel Partners, Strategy, Product Development, E-commerce, Go-to-market Strategy, Cloud Computing, Managed Services, Start-ups, CRM, Vendor Management, Salesforce.com, Sales Process, Outsourcing, Consulting, Call Centers, VoIP, Selling, Product Management, Account Management, Strategic Partnerships, IVR, Team Building
Education
The College of William and Mary - The Mason School of Business
MBA, Finance and Marketing
Virginia Military Institute
BA, History
Gartner 2012 - Present
Managed Resources Group February 2009 - 2012
eLoyalty 2004 - 2008
Greenwich Technolgy Partners 2002 - 2004
Cisco Systems 1997 - 2001
Executone Information Systems 1990 - 1996
Skills
Call Center, Telecommunications, Enterprise Software, Professional Services, Business Alliances, Telephony, Solution Selling, Leadership, Unified Communications, Channel, SaaS, Sales, Business Development, Cisco Technologies, Management, Analysis, New Business Development, Team Leadership, Program Management, Contact Centers, Networking, Direct Sales, Channel Partners, Strategy, Product Development, E-commerce, Go-to-market Strategy, Cloud Computing, Managed Services, Start-ups, CRM, Vendor Management, Salesforce.com, Sales Process, Outsourcing, Consulting, Call Centers, VoIP, Selling, Product Management, Account Management, Strategic Partnerships, IVR, Team Building
Education
The College of William and Mary - The Mason School of Business
MBA, Finance and Marketing
Virginia Military Institute
BA, History
Frank Cao's eLoyalty Experience 2000 - 2002
Job Director of Application Development at Locke Lord LLP
Industry Information Technology and Services
Experience
Locke Lord LLP April 2011 - Present
BenefitMall June 2009 - April 2011
Mannatech February 2002 - May 2009
eLoyalty 2000 - 2002
Skills
Integration, Agile Methodologies, Management
Education
University of South Carolina-Columbia 1991 — 1993
M.S, Computer Science
Shanghai University
Locke Lord LLP April 2011 - Present
BenefitMall June 2009 - April 2011
Mannatech February 2002 - May 2009
eLoyalty 2000 - 2002
Skills
Integration, Agile Methodologies, Management
Education
University of South Carolina-Columbia 1991 — 1993
M.S, Computer Science
Shanghai University
Daniel Canzano's eLoyalty Experience December 2006 - Present
Job Project Manager at eLoyalty
Industry Computer Software
Experience
eLoyalty December 2006 - Present
Education
Rutgers University-New Brunswick 1976 — 1985
BS, Marketing
eLoyalty December 2006 - Present
Education
Rutgers University-New Brunswick 1976 — 1985
BS, Marketing
Maureen Shurson's eLoyalty Experience July 2004 - December 2008
Job Resource Staffing Manager at OptumInsight
Industry Management Consulting
Experience
OptumInsight June 2012 - Present
Ingenix Consulting September 2010 - June 2012
ValueWise Corporation December 2008 - September 2010
eLoyalty July 2004 - December 2008
Interelate April 2000 - June 2004
Interelate April 2000 - April 2004
Interelate April 2000 - April 2004
Everest Information Services April 1998 - April 2000
Skills
Sourcing, Screening, Negotiation, Interviews, Employee Relations, Vendor Management, Onboarding, Process Improvement, Applicant Tracking..., Talent Acquisition, Human Resources, Performance Management, Talent Management, Customer Satisfaction, System Administration, Workforce Planning, Resource Management, Project Management, Program Management, Management Consulting
Education
Minnesota State University, Mankato
AA, Elementary Education
OptumInsight June 2012 - Present
Ingenix Consulting September 2010 - June 2012
ValueWise Corporation December 2008 - September 2010
eLoyalty July 2004 - December 2008
Interelate April 2000 - June 2004
Interelate April 2000 - April 2004
Interelate April 2000 - April 2004
Everest Information Services April 1998 - April 2000
Skills
Sourcing, Screening, Negotiation, Interviews, Employee Relations, Vendor Management, Onboarding, Process Improvement, Applicant Tracking..., Talent Acquisition, Human Resources, Performance Management, Talent Management, Customer Satisfaction, System Administration, Workforce Planning, Resource Management, Project Management, Program Management, Management Consulting
Education
Minnesota State University, Mankato
AA, Elementary Education
Nancy Jazrawi's eLoyalty Experience January 2007 - July 2008
Job Senior Consultant at Insight
Industry Telecommunications
Experience
Insight Technology January 2009 - Present
Nuvo Network Management August 2008 - December 2008
eLoyalty January 2007 - July 2008
Cisco Systems 2004 - 2007
Skills
VoIP, Network Architecture, Unified Communications, Cisco Technologies, Data Center, Cisco Call Manager, QoS, Routing, SIP, Security, EIGRP, Cisco IOS, VPN, Network Design, Network Security, Switches, WAN
Education
The University of Texas at Austin
BS, Electrical Engineering
Insight Technology January 2009 - Present
Nuvo Network Management August 2008 - December 2008
eLoyalty January 2007 - July 2008
Cisco Systems 2004 - 2007
Skills
VoIP, Network Architecture, Unified Communications, Cisco Technologies, Data Center, Cisco Call Manager, QoS, Routing, SIP, Security, EIGRP, Cisco IOS, VPN, Network Design, Network Security, Switches, WAN
Education
The University of Texas at Austin
BS, Electrical Engineering
Liliana Quintana's eLoyalty Experience March 2012 - September 2012
Job Senior Contact Center Engineer at Nexus A Dimension Data Company
Industry Computer & Network Security
Experience
eLoyalty, a TeleTech Company July 2014 - Present
Nexus - A Dimension Data Company July 2014 - Present
Senior Manager September 2012 - June 2014
eLoyalty March 2012 - September 2012
eLoyalty June 2009 - March 2012
The University of Texas at El Paso February 2004 - May 2008
Skills
Cisco Call Manager, CTI, IVR, Unified Communications, VoIP, Cisco Technologies, SIP, Servers, Contact Centers, Managed Services, Data Center, DNS, Telephony, QoS, Call Centers, TCP/IP, Troubleshooting, Integration
Education
The University of Texas at El Paso 2003 — 2008
Electrical and Computer Engineering, Computer Engineering
eLoyalty, a TeleTech Company July 2014 - Present
Nexus - A Dimension Data Company July 2014 - Present
Senior Manager September 2012 - June 2014
eLoyalty March 2012 - September 2012
eLoyalty June 2009 - March 2012
The University of Texas at El Paso February 2004 - May 2008
Skills
Cisco Call Manager, CTI, IVR, Unified Communications, VoIP, Cisco Technologies, SIP, Servers, Contact Centers, Managed Services, Data Center, DNS, Telephony, QoS, Call Centers, TCP/IP, Troubleshooting, Integration
Education
The University of Texas at El Paso 2003 — 2008
Electrical and Computer Engineering, Computer Engineering
Troy E. Lillehoff's eLoyalty Experience March 2012 - May 2013
Job Network Architect at Western Union
Industry Information Technology and Services
Experience
Western Union June 2015 - Present
Scheizty LLC February 2010 - Present
TeleTech May 2012 - June 2015
eLoyalty March 2012 - May 2013
First Data Corporation April 2004 - March 2012
Skills
Cisco Technologies, Switches, Data Center, Network Security, Disaster Recovery, Security, ITIL, Firewalls, Troubleshooting, BGP, Networking, VPN, Routers, Cisco IOS, Network Engineering, TCP/IP, Visio, Cisco Security
Education
North Dakota State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
North Dakota State University
Western Union June 2015 - Present
Scheizty LLC February 2010 - Present
TeleTech May 2012 - June 2015
eLoyalty March 2012 - May 2013
First Data Corporation April 2004 - March 2012
Skills
Cisco Technologies, Switches, Data Center, Network Security, Disaster Recovery, Security, ITIL, Firewalls, Troubleshooting, BGP, Networking, VPN, Routers, Cisco IOS, Network Engineering, TCP/IP, Visio, Cisco Security
Education
North Dakota State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
North Dakota State University
Peter Naumann's eLoyalty Experience October 1992 - February 2003
Job VP Quality Solutions at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group February 2002 - Present
eLoyalty October 1992 - February 2003
Technology Solutions Company 1992 - 2002
Education
Northwestern University 1980 — 1984
BS, Biomedical - Computer Sciences
UnitedHealth Group February 2002 - Present
eLoyalty October 1992 - February 2003
Technology Solutions Company 1992 - 2002
Education
Northwestern University 1980 — 1984
BS, Biomedical - Computer Sciences
Ken Carvajal's eLoyalty Experience July 2011 - July 2014
Job Voice Engineer
Industry Information Technology and Services
Experience
HID Global Corporation July 2014 - Present
eLoyalty July 2011 - July 2014
Cisco Systems October 2010 - July 2011
Charity Dynamics February 2010 - October 2010
First National Bank February 2007 - August 2009
Skills
Cisco Call Manager, Cisco IOS, Cisco Routers, Active Directory, Cisco VoIP, Cisco WAN, Windows Server, Windows, XP, Troubleshooting, Computer Hardware, Operating Systems, Cisco Telepresence, IBM iSeries, CCENT, ITIL v3 Foundations..., Cisco Certified, Cisco UCS, Cisco Technologies, CCNA, VMware, Help Desk Support, Technical Support, VoIP, LAN-WAN, Switches, Routing, WAN, VPN, Routers
Education
High School
The University of Texas-Pan American
HID Global Corporation July 2014 - Present
eLoyalty July 2011 - July 2014
Cisco Systems October 2010 - July 2011
Charity Dynamics February 2010 - October 2010
First National Bank February 2007 - August 2009
Skills
Cisco Call Manager, Cisco IOS, Cisco Routers, Active Directory, Cisco VoIP, Cisco WAN, Windows Server, Windows, XP, Troubleshooting, Computer Hardware, Operating Systems, Cisco Telepresence, IBM iSeries, CCENT, ITIL v3 Foundations..., Cisco Certified, Cisco UCS, Cisco Technologies, CCNA, VMware, Help Desk Support, Technical Support, VoIP, LAN-WAN, Switches, Routing, WAN, VPN, Routers
Education
High School
The University of Texas-Pan American
Samantha Schoeneman's eLoyalty Experience June 2008 - January 2010
Job Medical Student
Industry Research
Experience
Ann & Robert H. Lurie Children's Hospital of Chicago January 2010 - July 2015
eLoyalty June 2008 - January 2010
eLoyalty June 2008 - August 2009
Children's Memorial Hospital June 2006 - June 2008
University of Chicago January 2005 - March 2008
Skills
Data Analysis, Statistics, Research, SPSS, Analytics, Analysis, Project Management, Microsoft Excel, Business Analysis, Microsoft Office, SAS, Clinical Research, Public Health, PowerPoint, Healthcare
Education
Rush Medical College of Rush University Medical Center 2015 — 2019
Doctor of Medicine (M.D.), Medicine
Northwestern University 2011 — 2013
Post-baccalaureate pre-medicine certificate, Pre-Medicine/Pre-Medical Studies
The University of Chicago 2004 — 2008
BA, Classics, Psychology
Ann & Robert H. Lurie Children's Hospital of Chicago January 2010 - July 2015
eLoyalty June 2008 - January 2010
eLoyalty June 2008 - August 2009
Children's Memorial Hospital June 2006 - June 2008
University of Chicago January 2005 - March 2008
Skills
Data Analysis, Statistics, Research, SPSS, Analytics, Analysis, Project Management, Microsoft Excel, Business Analysis, Microsoft Office, SAS, Clinical Research, Public Health, PowerPoint, Healthcare
Education
Rush Medical College of Rush University Medical Center 2015 — 2019
Doctor of Medicine (M.D.), Medicine
Northwestern University 2011 — 2013
Post-baccalaureate pre-medicine certificate, Pre-Medicine/Pre-Medical Studies
The University of Chicago 2004 — 2008
BA, Classics, Psychology
Charles Mack's eLoyalty Experience July 2007 - March 2011
Job Vice President of Analytics and Behavioral Pairing
Industry Information Technology and Services
Experience
Mattersight Corporation January 2015 - Present
Mattersight Corporation March 2011 - January 2015
eLoyalty July 2007 - March 2011
My Online Neighborhood December 2004 - January 2007
Skills
Engineering Management, Software Project..., PHP, C#, Agile Methodologies, SQL, JavaScript, Microsoft SQL Server, Agile Project Management, Test Driven Development, MySQL, XML, Linux, AJAX, Integration, Unix, Java, NoSQL, Product Strategy
Education
The University of Texas at Austin
MS, Software Enginnering
University of Central Florida
Graduate Certificate, Computer Forensics
University of North Texas
BS, Computer Science
Mattersight Corporation January 2015 - Present
Mattersight Corporation March 2011 - January 2015
eLoyalty July 2007 - March 2011
My Online Neighborhood December 2004 - January 2007
Skills
Engineering Management, Software Project..., PHP, C#, Agile Methodologies, SQL, JavaScript, Microsoft SQL Server, Agile Project Management, Test Driven Development, MySQL, XML, Linux, AJAX, Integration, Unix, Java, NoSQL, Product Strategy
Education
The University of Texas at Austin
MS, Software Enginnering
University of Central Florida
Graduate Certificate, Computer Forensics
University of North Texas
BS, Computer Science
Ronald Marin's eLoyalty Experience September 2012 - December 2014
Job Application Developer at Performance Technology Partners
Industry Computer Software
Experience
Performance Technology Partners December 2014 - Present
eLoyalty September 2012 - December 2014
Northstar Services Group April 2012 - September 2012
IBM July 2000 - June 2011
VoiceRite December 1994 - June 2000
Amex 1989 - 1991
Skills
IVR, Solution Architecture, Cloud Computing, Unix, Telecommunications, Software Development, Enterprise Software, Process Improvement, VoIP, Business Analysis, SIP, Linux, Websphere, Gateway, Network Architecture, Genesys Framework, Genesys GVP
Education
FUNIBER 2009 — 2011
Master's degree, Information Technology Management
Ottawa University 1991 — 1993
BA, Management Information System
Performance Technology Partners December 2014 - Present
eLoyalty September 2012 - December 2014
Northstar Services Group April 2012 - September 2012
IBM July 2000 - June 2011
VoiceRite December 1994 - June 2000
Amex 1989 - 1991
Skills
IVR, Solution Architecture, Cloud Computing, Unix, Telecommunications, Software Development, Enterprise Software, Process Improvement, VoIP, Business Analysis, SIP, Linux, Websphere, Gateway, Network Architecture, Genesys Framework, Genesys GVP
Education
FUNIBER 2009 — 2011
Master's degree, Information Technology Management
Ottawa University 1991 — 1993
BA, Management Information System
Robert (Bob) Costa's eLoyalty Experience July 2011 - February 2014
Job Infrastructure Engineer Manager VUI design at Cigna
Industry Telecommunications
Experience
Cigna February 2014 - Present
eLoyalty July 2011 - February 2014
Nuance Communications July 2007 - June 2011
SpeechSwitch and iVoice July 2007 - June 2010
Nortel Networks May 2005 - January 2007
AT&T June 1988 - April 2005
Skills
XML, IVR, Visio, Speech Recognition, CTI, Testing, Telecommunications, SDLC, Vendor Management, SaaS, Agile Methodologies, Software Project..., Integration, Requirements Analysis, Enterprise Software
Education
Middlesex County College 1987 — 1988
AAS, Computer Science
Westminster Choir College 1973 — 1978
BA, Music Education
Cigna February 2014 - Present
eLoyalty July 2011 - February 2014
Nuance Communications July 2007 - June 2011
SpeechSwitch and iVoice July 2007 - June 2010
Nortel Networks May 2005 - January 2007
AT&T June 1988 - April 2005
Skills
XML, IVR, Visio, Speech Recognition, CTI, Testing, Telecommunications, SDLC, Vendor Management, SaaS, Agile Methodologies, Software Project..., Integration, Requirements Analysis, Enterprise Software
Education
Middlesex County College 1987 — 1988
AAS, Computer Science
Westminster Choir College 1973 — 1978
BA, Music Education
Brian Harber's eLoyalty Experience May 2006 - January 2012
Job Senior Principal Solutions Engineer at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company February 2012 - Present
eLoyalty May 2006 - January 2012
Valley Credit Union May 2003 - January 2006
Taos 2006 - 2006
Skills
Professional Services, IVR, Unified Communications, Cloud Computing, VoIP, Cisco Technologies, WAN, Data Center, SaaS, Network Architecture, Networking, Telephony, Telecommunications, Software Development, Solution Architecture, Project Management, Managed Services, Virtualization, SIP, Cisco Call Manager, Integration, CTI, IP, Pre-sales, Contact Centers, ACD, Network Design
Education
San Jose State University
eLoyalty, a TeleTech Company February 2012 - Present
eLoyalty May 2006 - January 2012
Valley Credit Union May 2003 - January 2006
Taos 2006 - 2006
Skills
Professional Services, IVR, Unified Communications, Cloud Computing, VoIP, Cisco Technologies, WAN, Data Center, SaaS, Network Architecture, Networking, Telephony, Telecommunications, Software Development, Solution Architecture, Project Management, Managed Services, Virtualization, SIP, Cisco Call Manager, Integration, CTI, IP, Pre-sales, Contact Centers, ACD, Network Design
Education
San Jose State University
Brian Gondek's eLoyalty Experience September 2009 - September 2010
Job Project Manager, Customer Experience Analytics at Discover Financial Services
Industry Information Technology and Services
Experience
Discover Financial Services July 2015 - Present
Popular Community Bank October 2012 - July 2015
Mattersight Corporation March 2012 - November 2012
Mattersight Corporation September 2010 - March 2012
eLoyalty September 2009 - September 2010
Motorola June 2006 - September 2009
Skills
T-SQL, ETL, Microsoft Office, Microstrategy, Business Intelligence, MySQL, Perl, Visual Basic, SSIS, Microsoft SQL Server, Sparx Enterprise..., JIRA, Stata, R, Relational Databases, Integration, MicroStrategy
Education
The University of Chicago - Booth School of Business 2012 — 2015
Master of Business Administration (MBA), Econometrics and Statistics, Analytic Management
University of Chicago 2006 — 2009
Bachelor of Arts (BA), Economics
Discover Financial Services July 2015 - Present
Popular Community Bank October 2012 - July 2015
Mattersight Corporation March 2012 - November 2012
Mattersight Corporation September 2010 - March 2012
eLoyalty September 2009 - September 2010
Motorola June 2006 - September 2009
Skills
T-SQL, ETL, Microsoft Office, Microstrategy, Business Intelligence, MySQL, Perl, Visual Basic, SSIS, Microsoft SQL Server, Sparx Enterprise..., JIRA, Stata, R, Relational Databases, Integration, MicroStrategy
Education
The University of Chicago - Booth School of Business 2012 — 2015
Master of Business Administration (MBA), Econometrics and Statistics, Analytic Management
University of Chicago 2006 — 2009
Bachelor of Arts (BA), Economics
Derek Koger's eLoyalty Experience June 2011 - Present
Job Systems Administrator Senior Consultant at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty June 2011 - Present
Montgomery I.S.D. February 2011 - June 2011
Montgomery I.S.D. 2008 - 2010
Montgomery I.S.D. 2006 - 2008
Sam Houston State University 2004 - 2005
Skills
ServiceNow, Virtualization, Active Directory, Networking, Cisco Technologies, VMware, Powershell, Cloud Computing, Windows Server, Microsoft Office, Servers, Citrix, ITIL, Dell PowerEdge Servers, Telecommunications, IP Phones, Video Editing, Microsoft Servers, Databases, Data Center, Disaster Recovery, Network Security, VoIP, Virtual Desktop..., Unified Communications, Service-Now, JavaScript, TACACS+, Fiber Optic Networks, Cisco VoIP, Software Development, CentOS
Education
Sam Houston State University 2001 — 2005
B.S. Computer Science, Computer Science, Physics, Mathematics
eLoyalty June 2011 - Present
Montgomery I.S.D. February 2011 - June 2011
Montgomery I.S.D. 2008 - 2010
Montgomery I.S.D. 2006 - 2008
Sam Houston State University 2004 - 2005
Skills
ServiceNow, Virtualization, Active Directory, Networking, Cisco Technologies, VMware, Powershell, Cloud Computing, Windows Server, Microsoft Office, Servers, Citrix, ITIL, Dell PowerEdge Servers, Telecommunications, IP Phones, Video Editing, Microsoft Servers, Databases, Data Center, Disaster Recovery, Network Security, VoIP, Virtual Desktop..., Unified Communications, Service-Now, JavaScript, TACACS+, Fiber Optic Networks, Cisco VoIP, Software Development, CentOS
Education
Sam Houston State University 2001 — 2005
B.S. Computer Science, Computer Science, Physics, Mathematics
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY