Florida Blue
Industry: Company
DescriptionHeadquarters: Jacksonville, Florida, United States CEO: Patrick J. Geraghty (Jul 2011–) Founded: 1945 Subsidiaries: Prime Therapeutics, Florida True Health, Inc., Parent organization: GuideWell Mutual Holding Corporation
Florida Blue List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Florida Blue. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Florida Blue Salaries. You can even request information on how much does Florida Blue pay if you want to. Learn about salaries, pros and cons of working for Florida Blue directly from the past employees.
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1,805 Florida Blue employees in database. Find out everything there's to know about Florida Blue employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Florida Blue Employees
Interactive Resources - iR July 2014 - Present
Florida Blue February 2011 - July 2014
Allstate Benefits February 2010 - February 2011
University of Central Florida 2009 - 2009
Allstate July 2006 - January 2008
Skills
Software Documentation, Strategic Planning, SDLC, Outlook, Team Building, Windows, HTML, PowerPoint, Microsoft Excel, Microsoft Office, SQL, Databases, Access, Networking, Quality Assurance, Visio, Data Analysis, HIPAA, Photoshop, Operating Systems, Java, Information Technology, Troubleshooting, Linux, SharePoint, Analysis, Web Development, XP, Testing, Database Administration, Microsoft SQL Server, Computer Hardware, Data Entry, Healthcare Information..., Programming, Database Design, WordPress, Regression Testing, JavaScript, Software Development, Software Engineering, SQL*Plus, Internet Explorer, Oracle, Team Leadership, Business Analysis, Process Improvement
Education
University of Central Florida 2003 — 2009
Bachelor of Science (B.S.), Information Technology, 3.3
Florida Community College at Jacksonville
Associate of Science (A.S.), Database Techonology, 3.4
Robert E. Lee Sr. High
Florida Blue October 2013 - Present
HomePro Inspections July 2006 - Present
Albertelli Law September 2005 - July 2006
Skills
Real Estate, Investment Properties, First Time Home Buyers, Short Sales, Customer Service, Single Family Homes, Relocation, Referrals, Foreclosures, New Home Sales, Property, Rentals, Selling, Sellers, Residential Homes, Customer Relations, Customer Satisfaction, Sales
Education
Florida State College at Jacksonville 2008 — 2010
Buisness
Looking for a new career challenge Managing high dollar durable medical equipment; medical review of medical records for claims payment & coding issues; data analysis for quality issues of hospitals, doctors, LTAC, or any other provider. Made referrals to the medical directors on quality of medical care issues. Medical Quality NurseFlorida BlueJune 2007 - April 2015
Blue Cross of Florida January 2000 - June 2007
Florida Blue January 1999 - January 2000
Skills
Healthcare, Medicare, Customer Service, HIPAA, Managed Care, Health Insurance, Training, Leadership, Team Building, Coaching, Sales, Research, Strategic Planning, Project Management, Employee Benefits, Outlook, Healthcare Management, Process Improvement, Claim, Data Entry, Hospitals, Healthcare Information..., Insurance, Healthcare Industry
Education
Florida State College at Jacksonville 1985 — 1988
Associate of Science (AS), Registered Nursing/Registered Nurse
Hanahan High School Hanahan, SC
Diploma
Florida Blue September 2012 - Present
Florida Blue November 2010 - September 2012
Florida Blue January 2006 - October 2010
Skills
Provider Relations, HMO, PPO, Network Development, Medicare, Data Analysis, Credentialing, Healthcare, HIPAA, Microsoft Office, Medicaid, Microsoft Excel, Microsoft Word, Customer Service, Health Insurance, Managed Care, SharePoint, Healthcare Information..., Outlook, PowerPoint, Team Building, Project Management, Data Entry, Vendor Management, Public Speaking, Insurance, Healthcare Industry, Training, Call Center, Health Policy, Medical Terminology, Medicare Part D, PeopleSoft, Agile & Waterfall..., Interviews, Internal Communications, Kanban, Social Media, Office Management, Small Business, Typing, User Experience, XML
Education
Florida Community College at Jacksonville 1980 — 1982
Ongoing, Associates, College
Edward H White Sr High
High School Diploma, Education
Service Link/ Black Knight Company July 2010 - June 2013
Florida Blue October 1997 - December 2007
Wells Fargo. (Pka Wachovia / First Union) May 1997 - October 1997
Skills
Visio, SQL, Microsoft SQL Server, Active Directory, Windows Server, Java, JavaScript, HTML, Troubleshooting, Requirements Analysis, Oracle, Windows, Business Analysis, SharePoint, Access, Testing, SDLC, Visual Basic, Databases, Unix, Software Documentation, Database Design, System Administration, Systems Analysis, Integration, MS Project, XML, Operating Systems, Crystal Reports, Analysis, Business Process, CompTIA, Microsoft Project
Education
University of Phoenix, Jacksonville FL 2002 — 2004
Master of Science (MS), Computer and Information Sciences and Support Services
Jacksonville University 1996 — 1998
Bachelor of Science (BS), Computer Science
Florida Community College at Jacksonville 1982 — 1984
Associate of Arts (AA), Accounting and Finance
Bank of America February 2015 - Present
Bank of America April 2011 - Present
Bank of America September 2007 - April 2011
Florida Blue August 2005 - September 2007
Skills
Banking, Customer Service, Risk Management, Outlook
Education
Florida Community College at Jacksonville
Associate of Arts (A.A.), Business/Commerce, General
Mayo Clinic January 2015 - Present
GNC February 2014 - February 2015
Florida Blue October 2013 - January 2015
Good Samaritan Hospital November 2011 - July 2013
Skills
Healthcare, Hospitals, Healthcare Management, Customer Service, Outlook, Microsoft Word, Microsoft Office, Data Entry, PowerPoint, Public Speaking, Access, Training, Process Improvement
Education
Florida State College at Jacksonville
Bachelor of Applied Science (B.A.Sc.), Biomedical Sciences, General
University of Nebraska at Kearney
Bachelor of Science (BS), Respiratory Care Therapy/Therapist
Florida Blue March 2014 - April 2014
Florida Blue June 2013 - July 2013
Skills
Computer Repair, Microsoft Office, Network Architecture, Cisco Routers, EIGRP, Routing Protocols like..., CCENT, CompTIA A+, CompTIA Network+
Education
Florida State College at Jacksonville 2013 — 2015
Ridgeview High School 2009 — 2013
Florida Blue March 2015 - Present
Florida Blue July 2013 - March 2015
Florida Blue July 2013 - March 2015
Florida Blue July 2008 - July 2013
Florida Blue July 2005 - July 2013
Florida Blue September 2005 - July 2008
Florida Blue August 2002 - September 2005
Skills
Process Improvement, Project Management, Analysis, Management, Business Requirements, Program Management, Vendor Management, Team Building, Training, Testing, Business Analysis, SDLC, Business Process..., Customer Service, Change Management, Coaching, Healthcare Management, Inventory Management, Teamwork, Time Management, Team Management, Telecommunications, User Acceptance Testing
Education
Florida State College at Jacksonville
Business Management
Main Event Management Institute
Availity October 2010 - Present
Availity March 2008 - October 2010
Availity November 2004 - March 2008
Boca Java April 2004 - July 2004
HCA Patient Account Services November 2003 - April 2004
Florida Blue November 2002 - November 2003
Florida Blue April 2000 - November 2002
Skills
Production Assurance, Vendor Management, Business Analysis, Salesforce.com, Process Improvement, HIPAA, Requirements Analysis, Visio, SDLC, EDI, Agile Methodologies, XML, Splunk, Healthcare Information..., Scrum, Troubleshooting, Microsoft Excel, Microsoft Word, OneNote, Oracle SQL Developer, Atlassian JIRA, Confluence, Serena, Customer Service, Service Desk, Jenkins, Problem Analysis, Problem Management, Incident Management, System Monitoring, Analytic Problem Solving, B2B, Release Management, Analysis, IT Strategy, HTML, Waterfall, IT Operations, Data Analysis, Analytical Skills, JIRA, Training, ANSI X12, Documentation, User Documentation, Process Flow..., Error Analysis
Education
Florida State College at Jacksonville 2011 — 2015
Associate of Arts (AA), Business Administration and Management, General, 3.75 GPA
Florida Blue February 2013 - Present
Florida Blue April 2004 - January 2013
Florida Blue May 2000 - March 2004
Florida Blue January 1998 - April 2000
Skills
Product Development, Healthcare, Leadership, Team Building, Coaching, Training, Process Improvement, Wellness, Program Management, Healthcare Management, Analysis, Project Management, Integration, Health Insurance, Customer Service, Employee Benefits, Healthcare Information..., Strategic Planning, Managed Care, Call Centers
Education
Florida State College at Jacksonville 1996 — 1998
Robert E. Lee High School 1991 — 1995
Florida Blue August 2015 - Present
InComm November 2011 - April 2015
Mayo Clinic August 2004 - November 2011
Skills
Sales, Retail, Call Centers, Customer Service, Account Management, Analysis, Writing, Learning Quickly, Interpretation, Interpreting Data, Science, Scientific Writing, Time Management, Customer Satisfaction, Data Analysis, Outlook, Cancer, Teamwork, Team Leadership, Management, Strategic Planning, Data Entry, New Business Development, Leadership, Marketing Strategy, Microsoft Excel
Education
Philadelphia College of Osteopathic Medicine- Georgia Campus
Doctor of Osteopathic Medicine, Osteopathic Medicine/Osteopathy
Florida State College at Jacksonville 2009 — 2015
Bachelor's Degree, Biological and Biomedical Sciences, 3.5
Florida Blue March 2015 - Present
Marsh Landing Country Club February 2013 - March 2015
GameStop October 2011 - June 2012
Skills
Sales, Customer Service, Advertising, Microsoft Office, Photoshop, PowerPoint, HTML, CSS, Time Management, Java, PHP, Cooking, Programming, Visual Basic, Teamwork, Inventory Management, Leadership, Microsoft Excel
Education
University of North Florida 2013 — 2015
Bachelor's Degree, Computer and Information Sciences, 3.6
Florida Community College at Jacksonville 2011 — 2013
Associate of Arts (AA), General Studies, 3.6
Mandarin High School 2007 — 2011
High School Diploma, General Studies
Adecco Group June 2014 - Present
Florida Blue February 2012 - June 2014
Florida Blue December 2010 - June 2014
Blue Cross Blue Shield of Florida March 2011 - February 2012
Blue Cross Blue Shield of Florida August 2010 - March 2011
Skills
Excel, SharePoint, Minitab, CPA Eligble, GAAP, Tax, Oracle Reports, Pivot Tables, Query, Performance Metrics, Six Sigma, PeopleSoft, Financial Reporting, Hyperion Planning, Financial Analysis, Forecasting, Process Management, Business Analysis, Business Intelligence, Health Insurance, Smart View, Analytics, Ad-hoc Reporting, Process Improvement, Microsoft Excel, Data Analysis
Education
University of North Florida - College of Business Administration 2008 — 2010
Bachelor of Business Administration, Accounting
Florida State College at Jacksonville 2006 — 2008
A.A, Business Adminstration
Florida Community College at Jacksonville 2004 — 2005
Associate's degree, Automotive Technology
Höegh Autoliners AS July 2015 - Present
Baptist Health January 2015 - July 2015
Florida Blue October 2000 - December 2014
Skills
Administrative..., Data Entry, Outlook, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Event Planning, Microsoft Word, Time Management, Program Management, Business Analysis
Education
Florida State College at Jacksonville
3.66
Blue Cross Blue Shield of Florida July 2010 - Present
Florida Blue December 2007 - February 2009
Florida Blue January 1998 - December 2007
Aetna February 1991 - September 1996
Skills
Sales, Customer Service, Health Insurance, Account Management, Managed Care, Salesforce.com, Marketing, Outlook, Event Planning, Healthcare, Medicare, Microsoft Excel, Recruiting, Leadership, Insurance, Team Building, Strategic Planning
Education
Florida State College of Jacksonville 2006 — 2015
Associate of Science (A.S.)
FLORIDA STATE COLLEGE OF JACKSONVILLE 2008 — 2012
Associate of Arts (A.A.), BUSINESS
Florida State College at Jacksonville
AS, Business Administration and Management, General
Florida Blue June 2013 - Present
Southeastern Freight Lines August 2009 - July 2013
Florida Blue July 2011 - March 2012
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Java, Python, C, XML, HTML 5, SQL, Access, Windows, Outlook, Data Entry
Education
Florida Community College at Jacksonville 2011 — 2013
Associate of Science (A.S.)
Florida Blue August 1987 - January 2015
United Parcel Service January 1977 - April 1981
Skills
COBOL, IMS DB/DC, DB2, Endeavor, Health Insurance, Integration, Systems Analysis, Visio, SDLC, SharePoint, Software Documentation, Database Design, Requirements Gathering, Agile Methodologies, Unix, Testing
Education
Florida Community College at Jacksonville
Associate's degree, Computer Programming/Programmer, General
Florida Blue Mainframe DeveloperFlorida BlueNovember 1986 - Present
Skills
COBOL, Team Building, Program Management, Strategic Planning, Public Speaking, Leadership, Customer Service, Management, Microsoft Office, Project Management, Process Improvement, Healthcare, Social Media, Teaching, Visio
Education
Florida Community College at Jacksonville
Associate of Science (A.S.), Information Technology
Florida Blue September 2014 - Present
Better Best Friend Marketing February 2013 - Present
Convergys December 2002 - February 2013
Ergo-Nomic Inc February 1992 - January 1999
Skills
Online Marketing, Entrepreneurship, Marketing, Small Business, Email Marketing, SEO, Advertising, Marketing Strategy, Social Networking, Web Design, Social Media Marketing, E-commerce, Leadership, CRM, Social Media, Lead Generation, Web Marketing, Marketing Communications, Public Relations, Online Advertising, SEM, Domain Registration, Direct Mail, Mobile Marketing, Start-ups, PPC, Google Adwords, B2B, Market Planning, Direct Sales, Trade Shows, Brand Development, Direct Marketing, Web Analytics, Copywriting, Selling, Strategy, Networking, Website Development, Digital Marketing, Strategic Partnerships, Facebook, Marketing Management, Hosting, B2B Marketing, Google Analytics, SMO, Corporate Branding, Blogging, WordPress
Education
Florida State College at Jacksonville 1976 — 1977
Marketing
Premier Model's & Talent August 2014 - Present
Mighty Music Group 2014 - Present
Florida Blue June 2008 - Present
Skills
Customer Service, Insurance, Backing Vocals, Health Insurance, Medicare, Healthcare, Claim, Provider Relations, Outlook
Education
Jacksonville University 2015 — 2017
Bachelor’s Degree, BFA Drama and Sociology
Florida State College at Jacksonville 2012 — 2014
Associate’s Degree, General Studies, 3.2
Community Hospice of Northeast Florida September 2015 - Present
Availity April 2015 - July 2015
Florida Blue December 2011 - January 2015
Florida Blue 2004 - 2011
Florida Blue 2000 - 2004
Skills
Executive-level..., Corporate Communications, Board of Directors..., Strategic Planning, Strategic Communications, Project Management, Financial Analysis, Event Planning, Corporate Events, Reputation Management, Employee Engagement, Media Relations, Brand Awareness, Program Management, Strategy, Leadership, Social Media, Health Insurance, Process Improvement, Business Analysis, Management, Team Building, Healthcare, Analysis, Vendor Management, Cross-functional Team..., Change Management
Education
Florida State College at Jacksonville
Business Administration
Florida Blue January 2013 - Present
Florida Blue August 2001 - Present
Skills
Healthcare, Process Improvement, HIPAA, Managed Care, Health Insurance, Data Analysis, Healthcare Information..., Medicare, Microsoft Office, Visio, Healthcare Management, Public Health, SDLC, Research, Health Policy, Public Speaking, Business Analysis, Microsoft Excel, SharePoint, Clinical Research, Strategic Planning, Business Strategy, Quality Assurance, Qualitative Research, Employee Training, Subject Matter Experts, Service Providers, Personal Training
Education
Florida State College at Jacksonville 2003 — 2006
Associate of Arts (AA), Business Administration and Management, General
Florida Blue September 2014 - February 2015
Florida Blue September 2012 - April 2014
Gottlieb and Associates June 2011 - July 2011
Jacksonville Public Library August 2004 - June 2011
Skills
Data Entry, Public Libraries, Microsoft Office, Phone Etiquette, Library, Editing, Libraries, Salesforce.com, Five9, Customer Service, Healthcare, Social Media, Teaching
Education
Fortis College 2010 — 2011
Medical Insurance Billing and Coding, Medical Insurance Coding Specialist/Coder
Samuel Wolfson High School 1991 — 1995
Florida Community College at Jacksonville
Florida Blue October 2007 - Present
Florida Blue March 2001 - October 2007
VyStar Credit Union November 1999 - October 2000
VyStar Credit Union February 1998 - November 1999
VyStar Credit Union February 1994 - February 1998
Skills
System Administration, Active Directory, Troubleshooting, Administration, SQL, Microsoft Office, Process Improvement, Windows, Security, Call Center, Network Security, MS Project, SharePoint, Visual Studio, Nintex, Access, Requirements Analysis, Disaster Recovery, Integration, Networking, Call Centers, Microsoft Project
Education
Florida State College at Jacksonville 1992 — 1994
Accounting
Innovative Information Solutions October 2014 - Present
Atrion SMB October 2012 - September 2014
Florida Blue January 2012 - October 2012
Florida State College at Jacksonville January 2010 - May 2012
PC WORKS August 2010 - April 2011
Ascend Intelligence, LLC March 2009 - January 2010
US Army October 2007 - September 2008
US Army November 2004 - September 2008
US Army September 2006 - September 2007
US Army March 2006 - September 2006
Skills
CCNA, Cisco Call Manager, Cisco Wireless, VoIP, Routing Protocols, LAN Switching, PC maintenance, Network Operations, Troubleshooting, Training, Computer Network..., VPN, Network Administration, Cisco IOS, Networking, Routing, Wireless, Cisco Routers, WAN, Computer Maintenance, Firewalls, Network Security, Security, Routers
Education
Florida State College at Jacksonville 2010 — 2012
B.A.S, Systems Networking and Telecommunications
University of North Florida 1997 — 2002
B.S, Health
TAN2YOU 2015 - Present
Allegro Senior Living, LLC May 2013 - October 2014
Florida Blue December 2012 - May 2013
Florida Blue February 2010 - December 2012
Florida Blue March 2007 - February 2010
Florida Blue January 2004 - March 2007
Skills
Leadership, Marketing, Cross-functional Team..., Marketing Strategy, Competitive Analysis, Team Building, Business Analysis, Project Management, Healthcare, Product Management, Social Media, Management, Insurance, Data Analysis, SharePoint, Budgets, Sales, Project Planning, Process Improvement, Strategic Planning, Market Research, Analytics, Marketing Communications, Social Media Marketing, Sales Management, Salesforce.com, Event Planning, Business Intelligence, Program Management, Visio, Online Marketing, Vendor Management, SDLC, Marketing Research, Senior Real Estate, Senior Living..., Events Coordination, Yardi, Training, Public Speaking, Networking
Education
University of Phoenix 2012 — 2015
Communication, Sales and Marketing
Florida State College at Jacksonville 1990 — 2007
Associate in Arts, Education
Yusen Logistics (Americas), Inc. April 2015 - July 2015
Cigna December 2014 - February 2015
Florida Blue February 2013 - August 2014
Dell August 2012 - February 2013
Aetna, INC. January 1997 - June 2010
US Navy July 1980 - October 1996
Skills
Insurance, SDLC, PMO, Project Portfolio..., Healthcare, PMP, Resource Management, Vendor Management, Planview, Waterfall, Project Delivery, Team Building, Managed Care, Software Project..., Clarity, Microsoft Project, Process Improvement, Program Management, SharePoint, Business Analysis, Leadership, Business Process..., Cross-functional Team..., Project Management, Visio, Requirements Analysis, Software Documentation, Management, Customer Service, Integration, Requirements Gathering, Business Process, Training, Change Management, Business Intelligence
Education
University of North Florida 2000 — 2004
BA, Sociology
Florida Community College at Jacksonville 1996 — 1997
Associate's degree, Criminal Justice/Law Enforcement Administration
Convergys Intelligent Contact September 2015 - Present
Convergys Intelligent Contact September 2015 - Present
Florida Blue June 2008 - April 2015
Skills
Team Building, Strategic Planning, Entrepreneurship, Marketing, Microsoft Office, Negotiation, Sales
Education
Florida State College at Jacksonville
Sociology
Florida Blue December 2013 - Present
Florida Combined Life January 2009 - June 2013
Skills
Customer Service, Insurance, Health Insurance, Employee Benefits, Process Improvement, Business Analysis, Risk Management, Medicare, Business Process..., Financial Analysis, Visio, Managed Care, Life Insurance, Vendor Management, Analysis
Education
Florida State College at Jacksonville 2010 — 2015
Associate of Arts (A.A.), Art education
Sandalwood High School 1998 — 2002
Arizona Chemical October 2014 - Present
Arizona Chemical June 2013 - September 2014
Florida Blue October 2009 - June 2013
Skills
SharePoint, Business Analysis, Process Improvement, Business Intelligence, Visio, Windows Server, Data Warehousing, IT Management, Troubleshooting, Testing
Education
University of North Florida 2008 — 2012
Bachelor of Business Administration (BBA), Finance, General
Florida State College at Jacksonville 2007 — 2008
General Studies
Florida Blue August 2008 - Present
Florida Blue October 1999 - Present
Skills
Disaster Recovery, SDLC, SharePoint, Process Improvement, Information Security, Integration, System Administration, Vendor Management, Enterprise Architecture, Visio, Information Technology
Education
Florida State College at Jacksonville 2014 — 2015
Computer Science
Citra Health Solutions May 2015 - September 2015
Florida Blue July 1999 - January 2015
Bank of America January 1998 - February 1999
Barnett Technologies January 1997 - January 1998
Barnett Card Services January 1987 - January 1997
Skills
Mainframe, Testing, Analysis, Data Migration, Documentation, SQL, Business Analysis, Databases, Visio, EDI ANSI X12, Management, SharePoint, Leadership, Information Technology, Requirements Gathering
Education
Florida State College at Jacksonville
Associate of Science, Computer and Information Systems
Florida Blue February 2012 - Present
Excelsior Benefits May 2011 - February 2012
RMG Enterprises of South Florida, LLC April 2009 - May 2011
Blue Cross Blue Shield of Florida October 2003 - January 2007
Skills
Residential Homes, Commercial Real Estate, Listings, Selling, Real Estate
Education
Florida State College at Jacksonville
Florida Blue June 2015 - Present
Florida Blue March 2013 - June 2015
Bank of America April 2011 - March 2013
Bank of America September 2005 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Outlook, Teaching, Public Speaking, Budgets, Financial Analysis, Accounting, Access, Analysis, Accounts Receivable, Account Reconciliation
Education
University of North Florida - College of Business Administration 2008 — 2011
Bachelor of Business Administration (BBA), Accounting
Florida Community College at Jacksonville 2005 — 2007
Associate of Arts (AA)
EverBank June 2009 - Present
Mortgage business 2001 - 2015
EverBank December 2002 - June 2009
Fairbanks Capital July 2002 - December 2002
Citi April 2001 - June 2002
Landstar July 2000 - March 2001
Florida Blue October 1989 - February 2000
Skills
Mortgage Banking, Banking, Credit, Loan Origination, Residential Mortgages, Credit Analysis, FHA, Mortgage Lending, Refinance, Customer Service
Education
Florida State College at Jacksonville
St. Johns River State College
Florida Family Insurance November 2014 - Present
Carolina Casualty Insurance Group, LLC March 2005 - September 2013
Allstate 2002 - 2004
Guy Viti Insurance 1997 - 2000
Florida Blue 1996 - 1997
Bob Brooks Insurance August 1986 - 1996
Skills
Property & Casualty..., Insurance, Liability, Casualty, Commercial Insurance, Underwriting, Claim, Legal Liability, General Insurance, Commercial Lines, Risk Management, Workers Compensation, Reinsurance, Brokers, Inland Marine, Property Damage, Claims Management, Casualty Insurance
Education
Florida Community College at Jacksonville 1986 — 1989
Insurance
Mercer July 2015 - Present
Aon Hewitt March 2015 - Present
Mercer January 2014 - March 2015
Aon Hewitt, Sales & Accounts January 2013 - January 2014
Aon Hewitt January 2008 - December 2012
Aon Consulting August 2005 - December 2007
Aon Consulting June 2002 - August 2005
CitiStreet June 1998 - June 2002
Bank of America June 1996 - May 1998
Florida Blue June 1988 - May 1996
Skills
Outsourcing, Leadership, Employee Benefits, CRM, Vendor Management, Strategy, Benefits Administration, Performance Management, Project Management, Employee Relations, Call Center, BPO, Business Development, Operations Management, Call Centers, Coaching, Management, Team Leadership
Education
Florida State College at Jacksonville
Business Administration
Phoenixes Consulting, LLC February 2010 - Present
Florida Blue 2000 - Present
Skills
Management, Microsoft Office, Research, Leadership, Process Improvement, Microsoft Excel, Microsoft Word, PowerPoint, Training, Windows, Outlook, HTML, Grant Writing
Education
University of North Florida 2006 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General
International Claim Association 2002 — 2004
Associate's degree, Life and Health Claims
Florida State College at Jacksonville 1993 — 1996
Associate of Science (A.S.), Info Systems and Info Science
Florida Blue May 2014 - Present
University of North Florida August 2013 - September 2013
Sklar Instruments July 2013 - August 2013
VyStar Credit Union April 2007 - December 2010
Skills
Microsoft SQL Server, Java, SQL, Project Management, Business Analysis, Team Leadership, Visio, SDLC, SEO, Project Planning, Visual Studio, ASP.NET MVC, C#, Software Development, Data Analysis, Analysis, PHP, SharePoint, Data Mining, Visual Basic, VBA, Access Database, Microsoft Excel, ADO.NET, Access
Education
University of North Florida 2010 — 2013
Florida State College at Jacksonville 2005 — 2009
BIHE University 1996 — 2000
B.S
Florida Blue February 2012 - Present
Florida Blue March 2005 - February 2012
Comcast April 2008 - April 2009
Comcast April 2007 - April 2008
Florida Blue February 2004 - March 2005
T-Mobile November 2002 - February 2004
AOL November 1999 - December 2003
Skills
Team Building, Customer Service, Healthcare
Education
Florida State College at Jacksonville
Bachelor's Degree, Computer Systems Networking and Telecommunications
EverBank August 2015 - Present
EverBank November 2014 - Present
Florida Blue January 2013 - November 2014
Florida Blue August 2010 - January 2013
Carolina Casualty Insurance Group November 2008 - August 2010
Florida Blue July 2003 - November 2008
Skills
Quality Assurance, SQL, HP Quality Center, Testing, Test Planning, Test Execution, System Testing, Manual Testing, Regression Testing, User Acceptance Testing, Customer Service, Insurance, HIPAA, Visio, Process Improvement, Medicare, Health Insurance, Healthcare, Leadership, Strategic Planning, Team Building, Microsoft Office
Education
Florida State College at Jacksonville 2007 — 2010
Associate of Arts (AA), Business Administration and Management, General
The Bailey Group October 2011 - Present
Florida Blue April 2003 - October 2011
Skills
Employee Benefits, Leave of Absence..., Policy Writing, Health & Welfare..., Insurance, Customer Service, Human Resources, Account Management, Process Improvement, Research
Education
Florida State College at Jacksonville 2009 — 2010
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Florida Blue 2010 - 2015
Florida Blue 2003 - 2010
Florida Blue 2000 - 2003
Skills
PeopleSoft, Control M, SQL, Access, Testing, Software Documentation, SharePoint, Process Improvement, Systems Analysis, Vendor Management, Databases, Data Analysis, Healthcare, SDLC, Team Building, Business Analysis, User Acceptance Testing, Strategic Planning, Requirements Gathering
Education
Florida State College at Jacksonville 2009 — 2011
Associate's Degree, IT Security Computer Networking
D&T Custom Wood Creations March 2014 - Present
Mayo Clinic August 2005 - Present
Gators and More August 1998 - Present
Target November 2004 - August 2005
WJXR 92.1 FM August 2002 - November 2004
Aetna June 1996 - August 2002
Florida Blue February 1991 - June 1996
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Health Insurance, Healthcare Information..., Adobe Audition, Radio Broadcasting, Radio Production, Radio Advertising, Woodworking, Custom Furniture, PowerPivot, English, Process Improvement, Windows, Outlook, HTML
Education
Florida State College at Jacksonville 2013 — 2015
Bachelor of Applied Science, Supervision and Management
St. Vincent's HealthCare May 2015 - Present
St. Vincent's Southside January 2010 - Present
Florida Blue January 2000 - January 2010
Education
Jacksonville University 2012 — 2014
Bachelor of Science (B.S.), Nursing
Florida State College at Jacksonville 2012 — 2012
Associate of Arts (A.A.), Nursing
WellCare Health Plans May 2014 - Present
Florida Blue 2011 - Present
Blue Cross and Blue Shield 2002 - 2011
First Coast Service Options, Inc. 1997 - 2002
Memorial Hospital Jacksonville 1991 - 1997
Skills
Healthcare, Medicare, Managed Care, Medicaid, Healthcare Management, Nursing, HIPAA, Utilization Management, Healthcare Industry, Hospitals, Case Managment, Clinical Research, Healthcare Information..., Disease Management, Health Policy, Quality Improvement, Provider Relations
Education
Florida State College at Jacksonville 2009 — 2011
BSN, Nursing
NVCC, Fairfax Va 1979 — 1981
AAS, Nursing
Florida Blue July 2003 - Present
Humana August 1994 - May 2003
Skills
Nursing, Managed Care, Case Management, Healthcare, Clinical, Medicare, Hospitals, Case Managment, Health Insurance, Medicaid, HIPAA, Healthcare Information..., Utilization Management, Clinical Research, Healthcare Management, Provider Relations, Health Policy, Medical Records, Utilization Review, Medicine, Patient Safety, Disease Management, Medical Terminology, Healthcare Industry, HMO, Healthcare Consulting
Education
Florida Community College at Jacksonville 1982 — 1985
ASN, Nursing - RN
Florida Blue December 2014 - Present
Florida Blue April 2013 - Present
Nemours Children's Clinic November 2006 - April 2013
American Hospice June 2005 - September 2006
Physician Staffing Resources January 2005 - June 2005
Bechtel Corporation October 2000 - October 2004
Nationwide Cellular Service 1993 - 1998
Skills
Typing, Microsoft Office, Data Entry, Documentation, Administrative Support, Conferences, Outlook, Administration, Word, PowerPoint, Excel, Problem Solving, Visio, Document Management, Spreadsheets, Adobe Acrobat, Payroll, Calendars, Supervisory Skills, Office Administration, Teamwork, Coordination, Administrative..., Microsoft Excel, System Administration, HIPAA, Microsoft Word, Confidentiality, Telephone Skills, Office Management, Software Documentation, Healthcare, Executive Support, SharePoint, PeopleSoft, Team Building, Onboarding, Continuous Improvement, Lean Business Processes, Program Management, Performance Management, Process Scheduler, Administrative..., Leadership, Process Improvement
Education
Florida State College at Jacksonville 2010 — 2012
Bachelor of Science, Business Administration, cum laude
Florida State College at Jacksonville 2008 — 2010
A.A., Business Management
Florida Blue July 2015 - Present
Florida Blue August 2001 - Present
Skills
Medicare, Managed Care, Provider Relations, HIPAA, Healthcare, HMO, Disease Management, PPO, Utilization Management, Health Policy, Medicaid, Healthcare Management, Insurance, SDLC, Health Insurance, Health Information...
Education
Florida Community College at Jacksonville
RightSourcing, Inc. July 2015 - Present
Florida Blue May 2011 - July 2015
Black Knight Financial Services Data & Analytics April 2010 - May 2011
Talagy January 2003 - February 2010
ADT Security Services, Inc January 1998 - January 2002
Skills
Talent Acquisition, Recruiting, Sourcing, Applicant Tracking..., Human Resources, Vendor Management, Onboarding, Training, Temporary Placement, Interviews, Personnel Management, Employee Relations, Customer Service, New Hire Orientations, Payroll, Vendor Relationships, Negotiation, Contingent Workforce, Supplier Negotiation, Project Management, Eligibility, Terminations, Checklists, VMS, Vendor Relationship..., Program Management, Staffing Coordination, SOW, RFP, Contract Negotiation, Contract Management, Standards Compliance, Scheduling, Behavioral Interviewing, Salary Negotiations, Invoice Processing, PeopleSoft, Subcontracting
Education
Samuel Wolfson High School 1994 — 1998
High School
Florida State College at Jacksonville
Associate's Degree, Associates in Arts
Florida Blue December 2001 - Present
Aetna August 1999 - November 2000
Prudential Financial January 1990 - August 1999
Skills
COBOL, CICS, RACF, JCL, TSO, Endeavor, Requirements Analysis, Visio, Computer Security, Mainframe, Business Analysis, Information Security, SDLC, SharePoint
Education
Florida Community College at Jacksonville
Associate of Arts (AA), General Studies
University of Florida
Music, Linguistics
UST Global April 2015 - Present
Advanced Disposal October 2014 - March 2015
Florida Blue September 2014 - September 2014
Florida Blue September 2013 - August 2014
DISYS July 2013 - September 2013
Community Health Systems January 2013 - May 2013
Synaptek Corporation October 2012 - December 2012
Florida Power & Light September 2012 - October 2012
Community Health Systems April 2012 - July 2012
Blue Cross and Blue Shield of Florida January 2006 - April 2012
Skills
Cisco Wireless, Switches, Data Center, Windows Server, System Administration, TCP/IP, Windows, Network Administration, Networking, Network Design, Network Security, Cisco Firewall Security, Wireless Networking, ASA, AirMagnet, Cisco Wan Acceleration, Vendor Relationships, Cisco ASA Firewalls, IIS, Information Security, Cisco Nexus, Microsoft Exchange, Network Architecture, Wireless, Vendor Management, Enterprise Architecture, WAN, ITIL, IT Management, SAN, Unix, Network Engineering, VMware ESX, Cisco Routers, Cisco Technologies, System Deployment, CCNA, DHCP, Cisco IOS, Server Architecture, CCNP, Storage Area Networks, Computer Security, Microsoft Technologies, Information Technology, CISSP, Load Balancing, Cisco ASA, Vendor Relationship..., Security
Education
Florida State College at Jacksonville 1996 — 2012
Associate of Arts (A.A.), Computer Science
United States Marine Corp 1997 — 2002
ATC Comm Tech 5954, ATC Communication Technician
Stanton College Prep 1983 — 1987
Fidelity National Financial March 2015 - Present
Wells Fargo September 2014 - February 2015
Bank of America April 2013 - September 2014
PSS April 2010 - April 2013
CSX Transportation February 2010 - March 2010
Vistakon September 2006 - February 2010
Dorado September 2005 - August 2006
Vistakon April 2005 - September 2005
Boca Java November 2004 - April 2005
Florida Blue February 2003 - November 2004
Skills
AngularJS, AJAX, REST, JSON, jQuery, Java Enterprise Edition, JPA, Hibernate, JavaScript, Spring, XML, Tomcat, SOAP, Java, Web Services, Scrum, Software Development, Design Patterns, Oracle, J2EE, Architecture, HTML, SQL, Flex, ActionScript, Web Development, Web Applications, PL/SQL, JDBC, Application Development, Enterprise Architecture, JSP, CSS, JMS, SOA, EJB, Agile Methodologies, Servlets, XSLT, JUnit, Architectures, Weblogic, OOP, Spring Framework
Education
University of North Florida 2001 — 2002
Bachelor of Science (BS), Computer Science
Florida Community College at Jacksonville 1998 — 2001
Associate of Arts (AA)
Selene Finance LP August 2013 - Present
JPMorgan Chase December 2012 - February 2013
Bank of America September 2010 - December 2012
Florida Blue October 2008 - September 2010
Enterprise Rent-A-Car April 2008 - October 2008
University of Central Florida July 2005 - November 2006
Skills
Contract Negotiation, Call Center, Customer Service, Outlook, Customer Satisfaction, Sales, Process Improvement, Leadership, Training, Marketing, Mortgage Servicing, Telecommunication..., Microsoft Excel, PowerPoint, Access, Microsoft Word, Marketing Strategy, Marketing Communications, Marketing Research, Microsoft Office, Presentations, Mortgage Underwriting, Call Centers, Program Management, Business Development, Credit, Employee Benefits, Finance, Insurance, Management, Negotiation, Sales Management, Investments, Salesforce.com, Team Building, Team Leadership, Time Management, Loans, Customer Retention, Recruiting
Education
University of Central Florida 2005 — 2006
Bachelor of Science, Business Administration; Marketing
Florida Community College at Jacksonville 2002 — 2004
Associate in Arts, Business Administration
Florida Blue February 2010 - Present
Skills
Process Improvement, Analysis, Customer Service, Insurance, Leadership
Education
University of North Florida - College of Business Administration 2005 — 2006
Business Administration and Management, General
Florida Community College at Jacksonville 2003 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
Blue Cross and Blue Shield BUSINESS SUPPORT, ANALYST III, CENTER FOR ORGANIZATIONAL EXCELLENCE
Florida Blue January 2011 - Present
Florida Blue January 2004 - December 2010
ASTD Northeast Florida Chapter January 2009 - December 2009
Florida Blue May 1999 - January 2004
Skills
Organizational..., Health Insurance, Process Improvement, Instructional Design, Leadership Development, Training, Employee Training, HIPAA, Coaching, Healthcare, Data Analysis, Performance Management, Leadership, Training Delivery, Team Building, Employee Benefits, Program Management, Human Resources, Insurance, Vendor Management, Workshop Facilitation, Call Centers, Organizational..., Change Management, Software Documentation, Performance Improvement, Instructor-led Training, Business Process..., Visio, Cross-functional Team...
Education
Webster University 2001 — 2003
Master's Degree, Human Resources Development, A
Webster University 2001 — 2003
Master's Degree, Human Resources Development
Southern Illinois University, Carbondale 1998 — 1999
Bachelor's Degree, Workforce Development and Training
Florida State College at Jacksonville 1986 — 1994
Associate's Degree, Business Administration and Management, General
Florida Blue June 2013 - Present
Florida Blue January 2012 - June 2013
Florida Blue June 2004 - January 2012
Florida Blue July 1998 - June 2004
Skills
Provider Relations, Managed Care, Medicare, Disease Management, Network Development, Health Insurance, Healthcare Management, Medicaid, HIPAA, Health Policy, Medicare Part D, Healthcare Information..., Hospitals, Utilization Review, Healthcare Industry, Credentialing, NCQA, Wellness, Insurance, Medical Coding, ICD-9
Education
Florida Community College at Jacksonville 2010 — 2012
Associate of Science (A.S.), Registered Nursing/Registered Nurse
University of Phoenix 2004 — 2007
Bachelor of Science (B.S.), Business Marketing and Management
Florida Blue May 2011 - Present
Bank of America March 1996 - March 2009
Lender Processing Services, Inc. (LPS) June 1989 - March 1996
Skills
Project Management, Release Management, Team Building, Team Leadership, Change Management, Business Analysis, Relationship Management, Compliance, Mandates, Process Improvement, Troubleshooting, Testing, Quality Assurance, Risk Management, Budget Process, Applications Software..., Software Project..., Requirements Gathering, Management, Program Management, SDLC, SharePoint
Education
University of North Florida 1986 — 1988
BS, Computer Science
Florida State College at Jacksonville 1983 — 1985
AA, General Education
Florida Blue Program Manager
BlueCross BlueShield of Florida 1997 - Present
Blue Cross Blue Shield of Florida April 1997 - July 2011
Skills
Visio, HIPAA, Medicare, Healthcare, Requirements Gathering, Managed Care, Vendor Management, Healthcare Information..., Systems Analysis, Insurance, PMP, User Acceptance Testing, Requirements Analysis, PeopleSoft, Business Process Mapping
Education
Florida Community College at Jacksonville
University of Southwestern Louisiana
Associate of Science (A.S.)
Florida Blue November 2014 - Present
Florida Blue January 2013 - November 2014
BCBSF March 2002 - January 2013
Florida Blue March 2001 - March 2002
Skills
Insurance, Healthcare, Underwriting, Managed Care, Health Insurance, Medicare, Claim, Customer Service, Long-term Care, Process Improvement, Strategic Planning, Team Building, Leadership, HEDIS/STARS, Business Strategy, Change Management, Cross-functional Team..., Healthcare Management, Continuous Improvement, Organizational..., Quality Auditing, Risk Management, Strategy, Training, User Acceptance Testing, Visio, Mentoring, Medicare Risk Adjustment, Commercial Risk..., Public Speaking, Nursing, Medical Coding, Educational Technology, Medical Education, Adult Education, Patient Education, Physician Education
Education
AAPC 2013 — 2013
Certified Professional Coder, Medical Documentation and Coding
AHIP 2004 — 2005
Managed Healthcare Professional, Managed Care
University of North Florida 2001 — 2003
Bachelor of Science (BS), Health/Health Care Administration/Management
Florida Community College at Jacksonville 1998 — 1999
ADN, Registered Nursing/Registered Nurse
Vectrus February 2015 - Present
Parkview Medical Center August 2014 - January 2015
Florida Blue 2009 - June 2014
Florida Blue 2007 - 2009
Florida Blue 1999 - 2007
Skills
Advanced skills in..., Advanced skills in..., Familiar with all..., Corporate Communications, Business Analysis, Databases, Newsletters, Process Improvement, Microsoft Office, Visio, SharePoint, Administrative..., Access, Software Documentation, Training, Leadership, Outlook, Administrative..., Commitment to Customer..., Health Insurance, Customer Service, Healthcare, Strategic Planning, Team Building
Education
University of Phoenix
Bachelors in Business Administration
Florida State College at Jacksonville
AA / Pre-Pharmacy
Jacksonville Christian Academy
High School Diploma, Graduated Valedictorian
UnitedHealth Group April 2015 - Present
Florida Blue 2009 - 2015
Florida Blue 2006 - 2009
Florida Blue 2002 - 2006
Florida Blue 2001 - 2002
Florida Blue 1999 - 2001
Florida Blue 1997 - 1999
Skills
SDLC, Visio, Systems Analysis, Requirements Analysis, User Acceptance Testing, Business Analysis, Data Warehousing, Requirements Gathering, Program Management, Business Requirements, MS Project, Analysis, SharePoint, Customer Service, Information Technology, Information Management, Database Design, Project Management, Project Coordination, Product Development, Product Management, Management, Mobile Applications, Mobile Devices, Agile Testing, Agile & Waterfall..., Agile Project Management, Rally, Leadership, Health Insurance, Healthcare Information..., Vendor Management, Process Improvement, Business Intelligence, Business Process..., Integration, Microsoft Project, Microsoft Excel, PowerPoint, Teamwork, Software Documentation, Agile Methodologies, Business Process, Databases, Testing, Healthcare, Event Planning, Fundraising, Cross-functional Team...
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Technology Management
University of Phoenix 2001 — 2003
Bachelor's degree, Business/Business Management
Florida State College at Jacksonville 1992 — 1995
Associate of Arts (A.A.), General Studies
Bank of America March 2015 - Present
Allstate November 2014 - May 2015
Florida Blue October 2004 - December 2014
Skills
SQL, Agile Methodologies, RequisitePro, Requirements Analysis, Requirements Gathering, Agile & Waterfall..., PeopleSoft, Process Automation, Project Management, Microsoft Office, Data Analysis, Leadership, Business Analysis, HP Quality Center, Financial Analysis, User Acceptance Testing, Business Requirements, System Requirements
Education
University of Alabama 2007 — 2009
Bachelor's Degree, Business Administration and Management, General
Saint Leo University 2004 — 2006
Bachelor's Degree, Accounting and Finance
Florida Community College at Jacksonville 2001 — 2003
Associate's Degree, Elementary Education and Teaching
Florida Blue January 2013 - Present
Blue Cross Blue Shield of Florida May 2011 - December 2012
Blue Cross Blue Shield of Florida April 2008 - May 2011
Availity May 2005 - April 2008
Blue Cross Blue Shield Association 1998 - 2000
Skills
Business Analysis, Customer Service, Leadership, Healthcare, Strategic Planning, Team Building, Training, Sales, Project Management, Coaching, Social Media
Education
Jacksonville University 1998 — 1999
Master of Business Administration (M.B.A.), Executive MBA
University or North Florida 1984 — 1989
Bachelor's Degree, Marketing
Florida State College at Jacksonville 1980 — 1982
Associate's Degree, Business Administration and Management, General
Florida Blue August 2012 - Present
Florida Blue November 2010 - August 2012
Blue Cross Blue Shield of Florida January 2004 - October 2010
Skills
Medicaid, Medicare, Managed Care, Health Insurance, Healthcare, HIPAA, Healthcare Management, Healthcare Information..., Provider Relations, Disease Management, Hospitals, Utilization Management, Business Relationship..., Agile Methodologies, Agile & Waterfall..., Vendor Management, PowerPoint, Microsoft Word, Microsoft Excel
Education
Florida State College at Jacksonville
Florida Blue February 1999 - Present
United States Air Force October 1991 - October 1998
Skills
Business Process..., Business Process, Business Analysis, SDLC, Requirements Analysis, Process Improvement, PMO, Requirements Gathering, Visio, Change Management, Project Management, Risk Management, Insurance, Management Consulting, Web Applications, Lean Thinking, Lean Tools, Customer Satisfaction, Issue Management, Issue Resolution, Team Management, Team Leadership, User Experience, User Interface Design, User Acceptance Testing, Life & Health Insurance..., Zenger Miller, Project Planning, Customer Service, Training, Teaching Adults, Business Process..., Program Management
Education
Florida State College at Jacksonville 2005 — 2009
Associate of Arts (AA), Communictaion, 3.56
Florida Blue January 2015 - Present
ZeroChaos November 2014 - January 2015
Incepture July 2007 - November 2014
Skills
Staffing Services, Training, Human Resources, Customer Satisfaction, Talent Acquisition, Microsoft Office, Process Improvement, Program Management, Applicant Tracking..., System Administration, PowerPoint, Excel, Word, Administration, Business Process, Contract Recruitment, Employee Relations, Microsoft Excel, Temporary Placement, SDLC, Leadership, Team Building, Vendor Management
Education
Florida Community College at Jacksonville
Florida Blue October 2011 - Present
Blue Cross Blue Shield of Florida June 2008 - October 2011
Lloyd Industries, Inc. July 2011 - September 2011
Skills
Healthcare, Medicare, Health Insurance, Process Improvement, Medicaid, HIPAA, SharePoint, Insurance, Medicare Part D, Public Speaking, Healthcare Management, Leadership, Team Building, Customer Service, Visio, Coaching, Event Planning, Staff Development, PeopleSoft, Healthcare Industry, Health Promotion, Employee Benefits, Cross-functional Team..., Medical Billing, Workshop Facilitation, Budgets, Community Outreach, Marketing, Managed Care, Outlook, Call Centers, Change Management, Data Analysis, Leadership Development, Instructional Design, Program Management, Vendor Management, Software Documentation, Strategic Planning, Access, Training, Healthcare Information..., Analysis, Business Analysis, Policy, Management, Team Leadership, SDLC, Organizational..., Performance Management
Education
Florida State College at Jacksonville
Currently pursuing BS in Business Administration, Business Administration and Management, General, 3.7
Sage July 2013 - Present
Florida Blue October 2012 - July 2013
Blue Cross and Blue Shield of Florida September 2010 - October 2012
Blue Cross and Blue Shield of Florida July 2000 - September 2010
State Farm Insurance January 1985 - June 1999
Skills
Vendor Management, PeopleSoft, Strategic Sourcing, Microsoft Office, RFP, Contract Management, Contract Negotiation, Process Improvement, Insurance, ERP, Strategy, Management, Procurement, Purchasing, Training, Proposal Writing, Sourcing, Cross-functional Team..., Leadership, Program Management, Business Process..., Outsourcing, Analysis, Negotiation, Professional Services, Team Building
Education
University of North Florida 2009 — 2012
BS, Psychology
Florida State College at Jacksonville 1990 — 2005
AA, Psychology
Florida Blue September 2011 - Present
D & T Catering Services January 1995 - Present
BCBSFL January 2001 - September 2011
Blue Cross Blue Shield of Florida April 1998 - January 2001
Blue Cross Blue Shield of Florida January 1991 - April 1998
Omni Jacksonville Hotel September 1989 - June 1991
Independent Life & Health Insurance Professional January 1985 - May 1990
Skills
Medicare, Process Improvement, Insurance, Health Insurance, Managed Care, Customer Service, HIPAA, Healthcare, Data Analysis, Claim, Data Entry, Business Process..., Software Documentation, Medicaid, Employee Benefits
Education
Florida Community College at Jacksonville 1980 — 1983
Business Administration
University of Florida 1979 — 1981
Business Administration
Florida Blue March 2015 - Present
Florida Blue October 2007 - Present
Florida Blue October 1997 - September 2007
Florida Blue 1996 - 1997
Skills
Process Improvement, Health Insurance, HIPAA, Healthcare, Healthcare Information..., Vendor Management, Business Analysis, Program Management, Healthcare Management, Cross-functional Team..., Healthcare Industry, Data Analysis, Visio, Healthcare Consulting, Team Building, Medicare
Education
Univeristy of North Florida 2000 — 2003
Master in Health Administration
Jacksonville University 1999 — 2000
Bachelor of Arts, Business
Hillsborough Community College 1996 — 1999
Associate of Arts
Florida Community College at Jacksonville 1997 — 1998
St Johns River Community College 1998 — 1998
Freed-Hardeman University 1966 — 1967
Florida Blue September 1990 - Present
Skills
Process Improvement, Management, Microsoft Excel, Microsoft Office, Healthcare, Customer Service, Leadership, Managed Care, Medicare, HIPAA, Program Management, Team Building, Health Insurance, Strategic Planning, Insurance, Business Analysis, Vendor Management, Cross-functional Team..., Training, Employee Benefits, Project Management, Visio, Sales, Data Analysis, Analysis, Change Management, Strategy, Call Centers, Coaching, SDLC, Account Management
Education
Florida State College at Jacksonville
Florida Blue February 2012 - Present
Florida Blue January 2011 - February 2012
Blue Cross Blue Shield of Florida January 2009 - January 2011
City Electric Supply December 1998 - September 2000
Skills
HIPAA, Health Insurance, Requirements Gathering, Business Requirements, Oracle SQL, Microsoft Excel 2010, User Acceptance Testing, System Testing, Business Analysis, Requirements Analysis, Analysis, Testing, SQL, Software Documentation
Education
Florida State College at Jacksonville 2009 — 2012
Associate's Degree, Computer/Information Technology
Florida Blue August 2006 - Present
Blue Cross and BLue Shield of Florida October 2004 - August 2006
Blue Cross and Blue Shield of Florida December 2001 - October 2004
Books A Million February 2000 - December 2001
Skills
Accounts Payable, Accounts Receivable, Customer Service, PeopleSoft, Microsoft Office, Call Center, Access, Process Improvement, Financial Analysis, Financial Reporting, Auditing, Billing, Team Building, Microsoft Excel, Diamond, Accounting, Data Entry, Outlook, Excel, Inventory Management, Word, Insurance, Payroll, PowerPoint, Benefits, Documentation, Financial Management, Payroll Processing, Budgeting, Retail, Scheduling, Teamwork, Financial Planning, Account Reconciliation, Tax Preparation, Budget Process, Call Centers, Time Management, General Ledger, Software Documentation, Analysis
Education
University of North Florida - College of Business Administration 2004 — 2009
Bachelors, Accounting
Florida Community College at Jacksonville 2002 — 2004
Associate in Arts, Accounting
Florida Blue June 2013 - Present
Florida Blue March 2010 - August 2013
Unisource Worldwide, Inc. May 2003 - March 2010
Georgia-Pacific - Financial Shared Services Center (GPSSC) November 2000 - May 2003
MediaOne - acquired by AT&T Broadband April 1999 - November 2000
Skills
General Ledger, Accounting, Budgets, Accounts Receivable, Change Management, Fixed Assets, Finance, Microsoft Excel, GAAP, Internal Controls, US GAAP, Financial Audits, Process Improvement, Account Reconciliation, Variance Analysis, Data Analysis, Financial Reporting, Research, System Testing, Customer Conversion, Access, Databases, SQL, PeopleSoft, SharePoint, Oracle Hyperion..., Travel Management, Accounts Payable, Microsoft Word, Journal Entries, Cost Accounting
Education
University of North Florida - College of Business Administration 1995 — 1998
BBA, Accounting
Florida Community College at Jacksonville 1993 — 1995
Associate of Arts (AA)
Florida Blue January 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, Training, PowerPoint, Healthcare
Education
Florida State College at Jacksonville 2014 — 2018
Business/Commerce, General
Florida Blue August 2006 - Present
Skills
Healthcare, Medical Review, Nursing, Healthcare Management, Customer Service, HIPAA, Leadership, Managed Care, Healthcare Information..., Medicare
Education
Florida State College at Jacksonville
Associate’s Degree, Registered Nursing/Registered Nurse
Florida Blue 2011 - Present
Skills
Insurance, Business Analysis, Visio, SDLC, Requirements Analysis, Business Requirements, Process Improvement, Business Process, User Acceptance Testing, Medicare, Microsoft Office, Software Documentation
Education
Florida State College at Jacksonville
Networking Services Technology, Networking Services Technology
Florida Blue April 2007 - Present
Skills
Healthcare, Customer Service, Access, Spreadsheets, Microsoft Office, PowerPoint, Microsoft Excel, Visio, PeopleSoft, SharePoint, Data Analysis, Insurance, Process Improvement, Outlook, Data Entry, Microsoft Word, HIPAA, Business Analysis, Office Management, Databases, Telephone Skills, Hospitals, Software Documentation, Administrative..., Analysis, Health Insurance, Research, Strategic Planning, Medical Terminology
Education
Florida State College at Jacksonville 2014 — 2015
Florida Blue December 2013 - Present
Saalfield, Shad, Stokes, Inclan, Stoudemire & Stone, P.A. November 2011 - December 2013
Paralegal Association of Florida - First Coast Chapter May 2011 - June 2013
Morgan & Morgan November 2009 - November 2011
Duval County Public Schools 2007 - 2009
Dennis P. Dore 2001 - 2007
Cole, Stone, Stoudemire, Morgan & Dore 2001 - 2002
Skills
Notary Public, Westlaw, Pleadings, Trials, Lexis, Document Review, Courts, PACER, Litigation, Legal Assistance, Legal Writing, Legal Research, Mediation, Motions, Litigation Support, Depositions, Legal Documents, Wordperfect, Civil Litigation, Commercial Litigation, Family Law, Personal Injury
Education
University of North Florida 2004 — 2006
Bachelor of Arts (B.A.), Criminal Justice, 3.51
Florida Community College at Jacksonville 1998 — 2004
Associate of Arts (A.A.), Associates of Arts, 3.33
Florida Blue October 1985 - Present
Skills
Outlook, Microsoft Excel, Visio, Microsoft Word, Microsoft Office, Microsoft PowerPoint, Organizational..., Following Up, Relationship Building, Compliance Management, Change Management, flexiblability, Microsoft Scheduler, Executive Calendar...
Education
Florida Community College at Jacksonville 1999 — 2002
Associate of Arts (AA), Business Administration and Management, General
Florida Community College at Jacksonville
Associate of Arts (AA), Business Administration and Management, General
Florida Blue July 2015 - Present
Adecco Group February 2015 - May 2015
Florida Blue April 2013 - February 2015
State Farm Insurance November 2009 - April 2013
Skills
Networking, Software Documentation, System Administration, SharePoint Designer, Customer Service, Software Development, Communication, B2B, Internet Troubleshooting, Computer Repair, Claims Handling, Technical Support, Access, Windows 7, Analysis, Visio, SharePoint, Process Improvement, Database Administration, Lotus Notes, Computer Hardware, Security, Disaster Recovery, ITIL, Active Directory, Windows Server, Microsoft Exchange, Citrix, Computer Security, Databases, Servers, Firewalls, Network Administration, IT Operations, Information Security, Group Policy, TCP/IP, DHCP, IIS, SQL, Unix, SCCM, Administration, Information Security..., Network Security, Vendor Management, IT Service Management, Sarbanes-Oxley Act, Risk Management, Risk Assessment
Education
Florida Community College at Jacksonville 2010 — 2014
Saint Johns River State College 2008 — 2010
Florida Blue
Skills
Quality Center, Quality Assurance, User Acceptance Testing, Software Quality..., Regression Testing, Manual Testing, Test Planning, Test Cases, QTP, Agile Testing, Defect Tracking, Test Strategy, Integration Testing, System Testing, Web Testing
Education
Florida Community College at Jacksonville 1983 — 1985
Bachelor of Arts (B.A.), Business Administration and Management, General
University of North Florida
First Coast Service Options, Inc. August 2008 - Present
Community Hospice Northeast FL October 2006 - August 2008
Florida Blue September 1985 - September 2006
Skills
Microsoft Office, Adobe Acrobat, HIGLAS, ReMAS, FISS, CWF/HIMR, STAR, MCS, Paisley, Deltek, CACTS
Education
Columina College 2008 — 2011
Bachelor's degree, Business Administration/Human Resource Management
Florida Community College at Jacksonville 1997 — 2000
Associate of Arts (A.A.), General Studies
Citizens Property Insurance 2007 - 2012
Florida Blue April 2001 - September 2005
Skills
Customer Service, Insurance, Risk Management, Call Centers, Claim, Property, General Insurance, Claims Management, Casualty, Property, Health Insurance, Training
Education
Florida Community College at Jacksonville
GED
Align Networks December 2010 - Present
Florida Blue November 1999 - July 2010
Skills
Proficient in the..., Invoicing, Payments, Medical Billing, ICD-9, Accounts Receivable, Medical Terminology, Data Entry, Medicare, QuickBooks, General Ledger, Account Reconciliation, Managed Care, Outlook, Appointment Scheduling, Payroll
Education
Florida Community College at Jacksonville 2010 — 2013
Associate of Arts (A.A.), Business Administration and Management, General, B
Florida Blue
Skills
Visio, SharePoint, SDLC, Requirements Analysis, HIPAA, Systems Analysis, Team Building, Requirements Gathering
Education
Florida State College at Jacksonville 1980 — 1982
Associate of Arts (AA), Business
Specialist - Internal Comm Communication AnalystFlorida BlueApril 2013 - Present
Florida Blue March 2013 - Present
Delta Air Lines October 1990 - October 1993
Delta Air Lines 1990 - October 1993
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Data Entry, Editing
Education
Jones College-Jacksonville 2000 — 2004
Bachelor of Science (B.S.), Legal Assistant/Paralegal
Florida Community College at Jacksonville 1990 — 1998
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Bishop Kenny High School 1985 — 1989
Florida Blue PD SupervisorUPSSeptember 2004 - February 2007
Skills
Healthcare, Medicare, Visio, Health Insurance, Managed Care, Vendor Management
Education
Florida State College at Jacksonville 2004 — 2011
Associate's Degree, Computer Engineering
Florida State College at Jacksonville 2004 — 2011
Associate's Degree, Networking Services Technology
Middleburg high School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Florida Blue April 2014 - Present
Florida Blue April 2014 - Present
Verizon Business 2009 - 2014
Verizon Business/MCI January 2009 - July 2013
Skills
Industrial, commercial,..., Welder: Arc, MIG, TIG, Emergency generators, Fire Alarms, HVAC/R..., Plumbing, Carpentry, Equipment..., Building management..., Lighting Specialist, Painting/Drywall, DC power, Facilities Management
Education
Gen-Tech 2012 — 2012
Certificate of completion, Advanced generator maintenance and repair, A
Gen-Tech 2010 — 2010
Certificate of completion, Emergency generator maintenance, A
Emerson Lorain 2009 — 2009
Certificate of completion, DC power plant, A
I.B.E.W. joint apprenticeship 2009 — 2009
Certificate of completion, Fiber optic, A
Florida Community College at Jacksonville 1992 — 1992
Certificate of completion, Industrial Maintenance, A
Westside Skills Center 1982 — 1985
Diploma, Welding Technology/Welder, A
Florida Blue 1999 - Present
Winn-Dixie March 1997 - February 1999
Education
Jacksonville University
Bachelor of Business Management
Florida Community College at Jacksonville 2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Fletcher Sr High School 1990 — 1993
High School Diploma
Baptist Health August 2005 - Present
Tender Loving Care Home Health June 2002 - August 2005
St. Vincent's HealthCare August 2001 - June 2003
Florida Blue December 1998 - August 2001
Education
Florida State College at Jacksonville
Associate of Arts (A.A.),Associate of Science, Registered Nursing/Registered Nurse
Florida Blue November 2013 - Present
U.S. Army Contracting Command April 2011 - April 2014
Heartland June 2013 - September 2013
Education
Florida State College at Jacksonville
Psychology
Florida Blue November 2011 - Present
Aetna June 1998 - November 2007
Skills
Customer Service, Sales, Outlook, Healthcare, Leadership, HIPAA, Data Entry, Team Building, Employee Benefits, Training, Analytics, Invoicing, Claim, Insurance, Health Insurance, Medicare, Call Centers, Process Improvement, Analysis
Education
University of North Florida 2003 — 2007
Bachelor of Arts (B.A.), Psychology
Florida Community College at Jacksonville 2000 — 2003
General studies, General Studies