Florida Blue
Industry: Company
DescriptionHeadquarters: Jacksonville, Florida, United States CEO: Patrick J. Geraghty (Jul 2011–) Founded: 1945 Subsidiaries: Prime Therapeutics, Florida True Health, Inc., Parent organization: GuideWell Mutual Holding Corporation
Florida Blue List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Florida Blue. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Florida Blue Salaries. You can even request information on how much does Florida Blue pay if you want to. Learn about salaries, pros and cons of working for Florida Blue directly from the past employees.
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1,805 Florida Blue employees in database. Find out everything there's to know about Florida Blue employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Florida Blue Employees
Florida Blue March 2011 - Present
Genentech March 2006 - March 2011
Forest Laboratories April 2002 - April 2006
Skills
Pharmaceutical Sales, Pharmaceutical Industry, Health Care Reform, Managed Care, Neurology, Rheumatology, OB/GYN, Hospital Sales, Cardiology, Infusions, Buy & Bill, Oncology, Endocrinology, Urology, Gastroenterology, Pulmonology, Sales, Healthcare, Leadership, Sales Management, Health Insurance, Strategic Planning, Account Management
Education
Troy University 2004 — 2006
Master of Education (M.Ed.), Education
SIUC 1993 — 1997
BA, Psychology, 3.9
Florida Blue 2000 - Present
Boy Scouts of America 2010 - 2015
Boy Scouts of America 2010 - 2015
Boy Scouts of America 2010 - 2015
Skills
Business Analysis, Customer Service, Process Improvement, Project Management, Insurance, Analysis, Training, Team Building, Boy Scouts
Education
Troy University Dothan
Biology, General; chemistry and earth and space science
George C Wallace State Community College-Dothan
Associate's degree, General Studies
Florida Blue July 2014 - Present
Florida Blue April 2007 - Present
BCBSF April 2007 - January 2013
AvMed Health Plans 2005 - 2007
University of Florida 2003 - 2005
Blue Cross Blue Shield of Florida 1985 - 2001
Skills
English-Spanish..., Spanish-English..., Authoring Brainsharks, Insurance, Employee Benefits, Call Center, Disability Insurance, Process Scheduler, PowerPoint, Leadership Development, Cold Calling, Health Insurance, Benefits Administration, Leadership, Training, Time Management, Team Building, Process Improvement, Human Resources, Sales, HIPAA, Recruiting, Customer Retention, Analysis, Healthcare, Managed Care, Call Centers, Medicare, Hospitals
Education
Barry 2011 — 2014
Bachelor of Business Administration (BBA), Human Resources Management and Services
Barry University 2011 — 2014
BS, Business Administration
The American College 2008 — 2009
RHU, Insurance Designation
Florida Blue November 2013 - Present
Simply Healthcare Plans, Inc. May 2013 - October 2013
CarePlus Health Plans, Inc. January 2008 - April 2013
Universal Health Care August 2005 - June 2007
Skills
Regulatory Compliance, Medicare, Product Management, Product Development, Program Management, Medicare Advantage, Medicare Prescription..., Medicare Part D, Medicare Supplements, Strategy, Benefits Design, Benefits Administration, Analysis, Competitive Analysis, Medicare/Medicaid..., Medical Billing, Medical Coding, Medical Terminology, Microsoft Office, Team Management, Management, Cross-functional Team..., HMO, Managed Care, Network Development, Healthcare Information..., Healthcare, Health Insurance, Insurance Claims, Claims Management, Database Administration, Training, Technical Product..., Print Management, Graphic Design, Adobe Creative Suite, Marketing Communications, Presentations, Copywriting, Copy Editing, Landscape Design, Medicaid, HIPAA, Healthcare Management, Team Building, Insurance, Customer Service, Process Improvement
Education
South Seattle Community College 2000 — 2001
WSNLA Certified Nurseryman, Horticultural Science
Denbigh High School 1983 — 1985
AFCENT International School 1978 — 1982
Accretive Solutions 2014 - Present
Florida Blue 2012 - 2014
Florida Blue 2010 - 2012
Accretive Solutions 2005 - 2010
CSX June 2002 - December 2004
CSX 2001 - 2002
CSX 1998 - 2001
American Lung Association 1994 - 1998
Skills
Internal Audit, Internal Controls, Enterprise Risk..., External Audit, Corporate Governance, Sarbanes-Oxley Act, Model Audit Rule, Financial Reporting, Financial Accounting, US GAAP, Financial Analysis, Business Transformation, Process Improvement, Continuous Improvement, Business Process..., Policies & Procedures..., Project Management, Transportation, Healthcare, Not for Profit, Real Estate, Manufacturing, Medicare, Affordable Care Act, Retail
Education
University of North Florida 1996 — 1998
Master of Accountancy, Accounting
St. Cloud State University 1985 — 1989
Bachelor's Degree, Accounting
Guidewell Connect; A Guidewell Mutual Company (Florida Blue) January 2014 - Present
Florida Blue May 2007 - December 2013
United States Department of Defense July 2002 - May 2007
Santa Rosa County Sheriff's Office August 1998 - February 2001
Skills
Leadership, Marketing Strategy, Strategic Planning, Strategic Communications, Strategy, Employee Training, Healthcare, Process Improvement, Internal Communications, Relationship Marketing, Management, Talent Management, Cross-functional Team..., Customer Experience, Organizational Design, Strategic Negotiations, Integration, Team Building, Marketing, Integration Management, Consumer Insight, Program Management, Consumer Education, Customer Service, Training, Agile Project Management, Provider Marketing, Experiential Marketing
Education
University of Oklahoma
Master's Degree, Adult and Continuing Education Administration
Trident University International
Master of Business Administration (M.B.A.), Strategic Leadership - Student
University of West Florida
Bachelor's Degree, Communication, General
Celebration Church of Jacksonville Florida April 2015 - Present
Florida Blue July 2014 - March 2015
Financial Consulting and Trading International Inc. September 2013 - March 2014
Global Axcess corp November 2006 - September 2013
Mettler-Toledo International, Inc February 1997 - December 2005
Skills
Troubleshooting, Disaster Recovery, Strategic Planning, Security, Data Center, Budgets, Vendor Management, Training, Business Intelligence, Business Continuity, Business Analysis, Recruiting, Project Management, Virtualization, Networking, Management, Team Leadership, Strategy, Information Technology, Active Directory, IT Management, ITIL, SharePoint, Business Process..., Cloud Computing, Hardware, SDLC, Software Installation, IT Strategy, IT Operations, VMware, Process Improvement, Citrix, Windows Server, Infrastructure
Education
Florida State College at Jacksonville 2009 — 2012
Bachelor of Applied Science (BASc)
Suburban Technical School 1987 — 1988
Advance Electronics
Allstate Benefits April 2015 - Present
Florida Blue September 2012 - January 2015
Florida Blue December 2006 - August 2012
Citizens Bank March 2003 - August 2006
Citizens Bank July 2002 - March 2003
Skills
Administrative..., Outlook, Office Management, Data Entry, Visio, Spreadsheets, Customer Service, Healthcare, PeopleSoft, Medicare, Access, PowerPoint, Business Analysis, Training, Process Improvement, Analysis, SharePoint, Team Building
Education
Strayer University 2013 — 2016
Currently Enrolled, BS in Project Management
Florida Blue May 2014 - Present
Florida Blue May 2014 - Present
Association for Corporate Growth 2012 - 2014
Lender Processing Services, Inc. (LPS) 2008 - 2014
Fidelity National Information Services 2005 - 2008
Fidelity National Financial 2003 - 2005
Booz & Company 1999 - 2003
Novartis 1996 - 1999
Saint-Gobain 1992 - 1996
Skills
Strategy, Mergers & Acquisitions, Due Diligence, Management, Leadership, Corporate Finance, Finance, Management Consulting, Financial Analysis, Acquisition Integration, Competitive Analysis, Business Development, Financial Modeling, Business Planning, Corporate Development, Business Analysis, Valuation, Business Strategy
Education
UNC Kenan-Flagler Business School 2000 — 2002
Master of Business Administration (M.B.A.)
Escola Politécnica da Universidade de São Paulo 1988 — 1992
Bachelor of Engineering (B.E.)
Cross Country Healthcare/Medical Staffing Network August 2013 - Present
Haven Hospice 2011 - 2013
MDCT Services, LLC 2005 - 2011
UnitedHealth Group 2004 - 2005
Florida Blue 2002 - 2004
Health Net 2000 - 2002
John Alden Financial Corporation 1980 - 2000
Skills
Sales Management, Marketing Communications, Business Development, Underwriting, Marketing, Pricing, Strategy, Reinsurance, Funding, Managed Care, Health Insurance, Healthcare, Medicare, Insurance, Strategic Planning, Product Development, Management, Start-ups, Sales, Leadership, Sales Operations, Change Management, Operations Management, Team Building, Employee Benefits, Executive Management, Small Business, Process Improvement, Entrepreneurship, Account Management, Healthcare Management, Coaching, Finance, Training, Recruiting, Contract Negotiation, Leadership Development, Budgets
Education
The Ohio State University
Bachelor's Degree, Business/Corporate Communications
ICATT Consulting, Inc. March 2015 - Present
Scion Networks September 1995 - Present
Incepture January 2009 - December 2014
Florida Blue September 2005 - December 2008
ntb group LLC & Celeriti Inc. August 2003 - September 2005
Network Frontiers Inc. November 1993 - September 1997
Bear River Associates Inc. February 1992 - November 1993
The Press-Enterprise 1986 - 1992
Skills
Project Management, Instructional Design, Technical Writing, E-Learning, Instructor-led Training, Change Management, Business Process, Business Analysis, Web Design, Microsoft Office, SharePoint, Adobe Creative Suite, Captivate, Training, Employee Training, Customer Service, Team Leadership, Virtual Teams, Team Building, Leadership, Management, Project Planning, Strategic Planning, Program Management, Event Planning, Operational Readiness, Risk Management, Public Speaking, Organizational..., Distance Learning, Virtual Reality, News Writing, Book Writing, Editing, ADDIE, Microsoft Technologies, Information Technology, Healthcare, Health Insurance, Six Sigma
Education
St. Cloud State University 1983 — 1988
BS
EverBank December 2012 - Present
Florida Blue July 2012 - December 2012
Wells Fargo March 2010 - July 2012
Informa Investment Solutions December 2007 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Access, VBA, SQL, Microsoft Word, Financial Analysis, Financial Reporting, Financial Modeling, Financial Forecasting, Data Analysis, Database Design, Data Mining, Data Modeling, Report Writing, Data Scrubbing, Allocations, Metrics Reporting, Data Quality, Account Reconciliation, Data Reconciliation, Reconciling Reports, Macro, Pivot Tables, Table Design, Charting, Query Writing, Query Optimization, Process Improvement, Visio
Education
University of Alabama 2003 — 2007
Bachelor of Science (BS), Financial Management
Florida Blue July 2006 - Present
Florida Blue December 2000 - July 2006
Florida Blue July 1999 - November 2000
Skills
•Well-organized,..., •Strong interpersonal..., •Works independently..., •Strong business..., •Handles multiple..., •Produces timely, high..., •Expert in MS Office..., PeopleSoft Accounts..., Invoicing, Accounts Payable, Budgets, Variance Analysis, General Ledger, Telecommunications, Accounting, Finance, Journal Entries, Accruals, PeopleSoft, Financial Analysis, Ad Hoc Reporting, Analytical Skills, Forecasting, Hyperion Enterprise, Internal Controls, Leadership, Management, Microsoft Word, PowerPoint, Process Improvement, Vendor Management, Well-organized, Sales, System Administration, Business Analysis, SDLC
Education
Sussex County Community College 1994 — 1996
Some College, Accounting and Finance
GatorWell Health Promotion Services July 2015 - Present
University of Florida April 2015 - July 2015
University of West Florida January 2015 - April 2015
Florida Blue May 2013 - December 2014
Santa Rosa County, Department of Emergency Management January 2013 - April 2013
Tallahassee Community College September 2010 - December 2011
Alliance and Associates Financial Services July 2008 - September 2009
Skills
Event Planning, Microsoft Word, Higher Education, Fundraising, Project Coordination, Microsoft Excel, Health Insurance, Presentations, Data Entry, Microsoft Office, Cultural Diversity, Department Budgeting, Adobe Professional, Organization, Community Outreach, Public Speaking, Leadership, Microsoft Access, Incident Command, First Aid, Adult CPR, Pediatric CPR, AED, Tobacco Cessation..., Research, PowerPoint, Training, Customer Service
Education
University of Florida 2015 — 2017
Master’s Degree, Public Health
University of West Florida 2012 — 2015
Bachelor’s Degree, Health Sciences- Public Health, 3.5
Tallahassee Community College 2010 — 2011
Associate of Arts (A.A.), General Studies, 3.4
Jabil May 2015 - Present
Florida Blue August 2014 - May 2015
University of North Florida November 2013 - December 2014
EY June 2014 - August 2014
Acosta Sales & Marketing February 2014 - June 2014
University of North Florida August 2013 - May 2014
Rayonier September 2013 - December 2013
University of North Florida August 2013 - November 2013
Finlay Management, Inc. March 2013 - September 2013
Skills
Microsoft Excel, Microsoft Word, Time Management, Organization, Rent Manager, Yardi Voyager, Accounting, Journal Entries, Customer Service, Accounts Payable, QuickBooks, Account Reconciliation, Financial Reporting, Payroll, Peachtree, Strategic Planning, Internal Audit, Financial Accounting, Leadership, Microsoft Office, PowerPoint, Public Speaking, Teamwork
Education
University of North Florida 2010 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Universidad Austral, Buenos Aires 2013 — 2013
Latin American Studies
The Hardenbergh Group, LLC June 2015 - Present
Francis C. Shanahan May 2014 - Present
Healogics, Inc. January 2015 - April 2015
PCP Financial Services October 2014 - November 2014
Doctors Plus June 2014 - September 2014
UST Global January 2014 - April 2014
AACE June 2012 - September 2013
MDI May 2007 - May 2012
Florida Blue December 2006 - April 2007
ValueOptions August 2004 - May 2006
Skills
Credentialing, Managed Care, Policy, Healthcare Management, Provider Relations, Network Development, Compliance, Hospitals, HMO, Accreditation, PPO, Health Plans, Behavioral Health, Healthcare Information..., Medical Terminology, Professional Liability, Risk Management, Quality Management, NCQA, Delegation, Legal Review, Healthcare, HIPAA, Health Policy, Utilization Review, Physicians, EMR, Practice Management, Leadership, EHR, Healthcare Consulting, Medicare, Physician Relations, Healthcare Industry, Medicaid, Medical Billing, Utilization Management, Medical Coding, Medical Compliance, Clinical Research, Health Insurance, Revenue Cycle, Health Information..., Claim, ICD-9, Meditech, Disease Management, CPT, Medical Records, Nursing
Education
Southern Connecticut State University 1984 — 1987
Bachelor of Arts, English
The University of Connecticut 1982 — 1984
English
Florida State Department of Education 2006 — 2006
Teaching Certification Grades 6-12, English
Florida Blue June 2010 - Present
Universal Orlando 2007 - 2010
Universal Orlando 2005 - 2007
Skills
Marketing Communications, Event Management, Event Planning, Marketing, Supervisory Skills, Customer Service, Social Media, Team Building, Strategic Planning, Leadership, Training
Education
University of Central Florida 2005 — 2008
Masters, Hospitality and Tourism Management
Saint John Fisher College
Bachelors, Management, Marketing
Grace Church of Avondale December 2012 - Present
Grace Ministries International December 2012 - Present
Promise Land Baptist Church August 2000 - December 2011
Florida Blue May 1997 - July 1998
Taco Bell April 1993 - May 1995
United States Air Force September 1982 - December 1992
Skills
Parent Project..., Criminal Justice..., Public Speaking, Customer Service, Coaching, Nonprofits, Event Planning, Leadership Development, Teaching, Volunteer Management, Community Outreach, Team Building, Leadership, Social Media
Education
Trinity Baptist College 1993 — 2000
Bachelor of Science (BS), Church Ministries
Grace Ministries International Internship, Atlanta
University of Central Florida August 2014 - Present
Troy University October 2011 - December 2013
The Home Depot August 2000 - October 2009
Florida Blue September 1992 - January 1997
United States Marine Corps January 1989 - December 1991
Skills
Inventory Management, Customer Service, Retail, Employee Relations, Profit, Inventory Control, Team Building, Microsoft Office, Conflict Resolution, Merchandising, Customer Satisfaction, Microsoft Excel, Employee Training, Training, Leadership, Recruiting, Coaching
Education
University of Central Florida 2013 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General, 3.04
Troy University 2011 — 2013
Associate of Science (A.S.), Business Administration and Management, General, 3.036
Personnel Administration School Company 1989 — 1989
Certificate of Completion, Personnel Clerk
Robert E. Lee Sr. High School 1985 — 1988
High School Diploma, Academics
BlueCross BlueShield of Tennessee March 2013 - Present
BlueCross BlueShield of Tennessee December 2010 - March 2013
Florida Blue August 1986 - November 2010
Skills
Insurance, Health Insurance, Medicare, Healthcare, Medicaid, Employee Benefits, Utilization Management, Visio, Healthcare Information..., Health Policy, Healthcare Industry, HMO, Leadership, Healthcare Management, Disease Management, Vendor Management, Healthcare Consulting, Strategic Planning
Education
FSU 1976 — 1976
University of Alabama in Huntsville 1972 — 1975
Bachelor of Arts (B.A.), Political Science and Government
Robert Half Management Resources September 2015 - Present
Stacklimited LLC June 2014 - Present
Florida East Coast Railway June 2013 - May 2014
Florida Blue July 2011 - June 2013
Florida Blue July 2008 - June 2011
Baker Hughes June 2007 - July 2008
Tarkett March 2006 - July 2007
PGS October 2005 - February 2006
Skills
Process Improvement, Microsoft Excel, Finance, Access, Business Analysis, SharePoint, Microsoft Office, Analysis, Customer Service, Data Analysis, Financial Reporting, Budgets, SAP, PowerPoint, Software Documentation, Hyperion Enterprise, Oracle, Accounting, Financial Analysis, Variance Analysis, Analytics, Business Intelligence, Hyperion
Education
The University of Texas at San Antonio
Bachelor of Business Administration (BBA), Accounting
Florida Blue July 2011 - Present
BI-LO Winn Dixie Stores August 2002 - May 2010
Skills
Talent Acquisition, Recruiting, Human Resources, Sourcing, Executive Search, Internet Recruiting, College Recruiting, Leadership Development, Team Building, Management, Leadership, Coaching, Training, Hiring, Employee Training, Employee Engagement, Interviews, Account Management, Organizational..., Personnel Management, Employee Benefits, Sales, Social Networking, Workforce Planning, Performance Management, Temporary Placement, Job Descriptions, Succession Planning, Process Improvement, Taleo, Benefits Negotiation, New Hire Orientations, HR Policies, Deferred Compensation, Resume Writing, Employer Branding, Benefits Administration, Screening, HRIS, Temporary Staffing, Staffing Services, Strategic Sourcing, Applicant Tracking..., Performance Appraisal, PeopleSoft, Permanent Placement, Job Fairs, Career Development, Payroll, Background Checks
Education
Strayer University-Florida 2013 — 2014
Master of Science (MS), Human Resource Management
Tesoro April 2014 - Present
Tesoro April 2013 - Present
Association of Corporate Contributions Professionals 2002 - 2015
Florida Blue January 2009 - March 2013
Florida Blue January 2007 - January 2009
LBG Associates November 1997 - January 2007
The Public Affairs Group September 1997 - October 1998
Peace Corps June 1996 - September 1997
The White House December 1993 - September 1995
Skills
Strategic Philanthropy, Corporate Giving, Corporate Social..., Community Relations, Corporate Volunteerism, Employee Engagement, Workplace Giving, Employee Giving, Corporate Governance, Corporate Communications, Social Media, Media Relations, Government Relations, Reputation Management, Corporate Branding, Measurement and..., Community Affairs, Project Management, Fiscally Responsible, Public Speaking, Public Relations, Public Administration, Public Policy, Public Private..., Stakeholder Engagement, Stakeholder Management, Grantsmanship, Grant Administration, Program Management, Operations Management, Change Management, Strategic Planning, Non-profit..., Community Development, Philanthropy, Public/private..., Fundraising, Volunteering, Employee Benefits, Health Policy, Program Development, Policy, Nonprofits, Leadership, Grants, Strategic Communications, Public Affairs, Volunteer Management
Education
The George Washington University - School of Business 1995 — 1997
MPA, Nonprofit management & communications
The George Washington University 1991 — 1995
B.A., Public Policy
System Innovators April 2015 - Present
Florida Blue February 2014 - April 2015
System Innovators 2015 - 2015
System Innovators 2015 - 2015
Florida Blue November 2011 - January 2014
EverBank October 2009 - November 2011
Citi Bank February 2009 - October 2009
BlueCross BlueShield of Florida March 2008 - December 2008
Blue Shield April 2002 - March 2008
Pizza Hut January 1999 - August 2006
Skills
Trainer Certification..., Access, Analysis, Process Improvement, Leadership, Call Centers, Customer Service, Management, Training
Education
Strayer University 2012 — 2016
Master’s Degree, Adult and Continuing Education and Teaching, A
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.)
Daytona Beach Community College
A.S, Restaurant Management
University of Phoenix
Bachelor of Science, Management
University of Phoenix
Master of Arts, Education / Curriculum and Instruction
Florida Blue September 2013 - Present
. 1994 - Present
CareMinders Home Care, Inc. January 2013 - September 2013
Cathedral Foundation DBA Aging True May 2010 - January 2013
Florida Blue April 2007 - July 2009
Skills
Customer Service, Public Speaking, Microsoft Excel, Banking, PowerPoint, Budgets, Team Building, Research, Outlook, Microsoft Office, Microsoft Word, Strategic Planning, Process Improvement, Management, Fundraising, Human Resources, Nonprofits, Recruiting, Project Management, Policy, Sales, Healthcare, Process Scheduler, Employee Benefits, Training, Event Planning, Organizational..., Coaching, Time Management, Marketing, Leadership, Administration
Education
Southern Illinois University, Carbondale 2008 — 2010
WED (Workforce Education and Development)
Florida Blue August 2013 - Present
Florida Blue January 2015 - July 2015
Walmart February 2013 - July 2013
Walmart January 2012 - January 2013
Walmart September 2011 - December 2012
Walmart 2010 - 2012
Walmart August 2011 - September 2011
Walmart December 2010 - July 2011
Walmart September 2010 - December 2010
Logical Paradigm June 2010 - August 2010
Skills
Technical Writing, Business Strategy, Business Analysis, Business Process..., SDL Tridion, Documentum, System Testing, Quality Center, Content Strategy, Content Management, Web Content Management, User Acceptance Testing, Functional Requirements, Requirements Analysis, Business Requirements, Business Development, Distributed Team..., Focus Groups, IT Solutions, IT Management, New Business Development, Enterprise Portals, Portal Technologies, Data Migration, Employee Benefits, Compensation Structure..., Team Building, Rapid Prototyping, Software Development..., Agile Methodologies, Scrum, Agile & Waterfall..., Requirements Gathering, SDLC, Visio, Systems Analysis, MS Project, Integration, Business Process, Testing, PMP, Quality Assurance, Business Intelligence, Software Development, Resource Management, Waterfall, Project Management, Analysis, Enterprise Software, Test Planning
Education
State University of New York at Buffalo 2005 — 2010
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Bharatiya Vidya Bhavans 2002 — 2004
High School Diploma
Blue Cross and Blue Shield of Tennessee August 2014 - Present
Florida Blue August 2013 - Present
InCharge Institute October 2003 - August 2013
InCharge Debt Solutions October 2003 - August 2013
InCharge Debt Solutions October 2003 - August 2013
a la mode, inc. February 2006 - November 2006
Skills
Credit Counseling, Debt Elimination, Credit Restoration, Debt Negotiation, Public Relations Skills, Complaint Handling, Bilingual, write Spanish, Call Center, Cross Training, Budget Analysis, Financial Planning, Access, Budgets, Call Centers, Credit, Credit Cards, Customer Satisfaction, Customer Service, Debt Consolidation, Debt Settlement, Financial Education, Leadership, Public Relations, Strategic Financial...
Education
Universidad de Puerto Rico 1996 — 2000
BA, Social Science
Universidad de Puerto Rico
Humana November 2014 - Present
Florida Blue April 2007 - October 2014
Gulf Coast Regional Medical Center - Panama City, FL October 2002 - January 2004
Skills
Network Management, Provider Relations, Credentialing, Managed Care, Health Insurance, Health Care Management, Healthcare Policy, Healthcare
Education
The Baptist College of Florida 1996 — 1998
Associate's Degree, Education
Florida Blue January 2014 - Present
EmblemHealth July 2012 - January 2014
Start Fresh Today November 2011 - July 2012
RembrandtAdvantage January 2011 - March 2011
Zagat Survey January 2002 - May 2009
Response Insurance January 2001 - January 2002
Consumer Personal Auto Insurance Company January 1998 - January 2001
Skills
Call Center, Customer Service, Microsoft Excel, Outsourcing, Performance Management, Management, Business Analysis, Account Management, Change Management, Selling, Sales, Customer Retention, Leadership, Team Leadership, Operations Management, Process Improvement, Marketing, Recruiting, Salesforce.com, Microsoft Office, Training, Program Management, Insurance, Sales Management, Team Building, Coaching, Call Centers, Customer Experience, CRM, Customer Satisfaction, Interviews
Education
St. Francis College 1985 — 1987
Business Management
FL Institute of Technology 1984 — 1985
Aviation Business Mgt
Baptist Health February 2015 - Present
Baptist Health October 2013 - February 2015
Baptist Health May 2013 - August 2013
Florida Blue February 2013 - May 2013
PPR Healthcare Staffing July 2011 - February 2013
DCH Regional Medical Center January 2011 - May 2011
North Florida OBGYN June 2010 - August 2010
City Council of Jacksonville 2009 - 2010
Wachholz Facial Plastic Surgery 2006 - 2008
Skills
Hospitals
Education
University of North Florida 2011 — 2013
Masters in Health Administration, Health/Health Care Administration/Management
University of Alabama 2007 — 2011
Bachelor of Business Administration, Health Care Management, Minor in Computer Science
The Bolles School 2001 — 2007
Florida Blue April 2015 - Present
University of Alabama at Birmingham 2011 - Present
Prophecy House Innertainment, LLC. November 2010 - Present
Brown Mackie College August 2013 - September 2014
The University of Alabama March 2010 - November 2011
Clear Channel Radio December 2000 - November 2001
CSC 1998 - 2000
MTV Networks / Logo 1997 - 1998
Skills
Instructional Technology, Digital Media, Interactive Marketing, Course Design, Training Course..., Blackboard, Camtasia, Adobe Creative Suite, Final Cut Studio, Social Networking..., Entrepreneurship..., Entrepreneurial..., Social Bookmarking, Small Business..., Interactive Media, Interactive Storytelling, Interactive Applications, Instructional Videos, Instructional Design, Curriculum Design, Curriculum Development, Curriculum Assessment, Strategic Communications, E-Learning, E-Learning Consulting, Mobile Learning, Large-scale Event..., Marketing Event Planning, Planning & Execution of..., Church Administration, Church Media, Church Events, Joomla, Microsoft Office, Microsoft Office..., Mac, PC, Articulate Studio, Green Screen Keying, Video Editing, Web Design, Script-writing, A&R, Songwriting, Higher Education, Higher Education..., Student Engagement, Training, Flash Professional, Adobe Premiere
Education
University of Alabama 2011 — 2013
Masters of Science, Interactive Technology, 4.0
University of Alabama 2009 — 2011
Bachelors, Communications & Information Science, 3.5
Valencia Community College 2007 — 2009
Certificaton, Digital Media, 3.8
Diversified Service Options October 2014 - Present
Diversified Service Options September 2013 - April 2014
Vistakon April 2013 - September 2013
Pillsbury Winthrop Shaw Pittman LLP February 2012 - June 2012
Florida Blue 1999 - 2011
Skills
Research, Analysis, Process Improvement, Human Resources, Microsoft Excel, Microsoft Office, Business Analysis, Recruiting, PowerPoint, Customer Service, Vendor Management, PeopleSoft, Microsoft Word, HRIS, Change Management, Project Management
Education
University of Arizona
Bachelor of Arts (B.A.), Environmental Studies
Florida Blue June 1998 - Present
Gulf Coast Latin Chamber of Commerce January 2010 - December 2013
Miami Dade College August 2001 - December 2004
Les Ecoles Roux Reynaud de Lyon August 1996 - August 1997
Richard Lewis Communications January 1994 - January 1996
Skills
Spanish, Public Speaking, Public Relations, Fundraising, Microsoft Office, Non-profits, Event Planning, Strategic Planning, Healthcare, Health Insurance, Research, Event Management, Social Media, Community Outreach
Education
Gold Coast School of Insurance 2004 — 2005
Life Health and Variable Annuities Course Certification, Life Health and Variable Annuities
Université Lumière (Lyon II) 1993 — 1996
Maitrise/Masters, Romance Languages, Scandanavian Languages
Iowa State University in Ames, Iowa 1988 — 1992
BA, Spanish, English
Tecnológico de Monterrey in Monterrey, Mexico 1990 — 1991
2 Exchanges, Spanish Language, Mexican Culture and Literature
Lewis Central Senior High in Council Bluffs, Iowa 1985 — 1988
H.S. Diploma, High School
Sonderborg Statskolen in Sonderborg, Denmark 1986 — 1987
Exchange Student, Danish Language and Culture
Florida Blue November 2012 - August 2013
Amerilife April 2012 - November 2012
Fidelis Care New York September 2004 - January 2012
M.A. Jerry & Company, Inc. June 2001 - July 2004
Skills
Sales Operations, Cross-functional Team..., Program Management, Marketing, Sales, Healthcare, Health Insurance
Education
SUNY Plattsburgh
Masters, Teaching and Fine Art
Siliceo Consulting April 1995 - Present
Prolifics July 2011 - June 2015
Prolifics March 2014 - June 2014
The World Bank November 2009 - June 2011
Florida Blue August 2008 - November 2009
Business Technology Group, Inc. August 2008 - November 2009
Bank of America April 2008 - August 2008
Cummins Inc September 2006 - March 2008
Cummins Inc August 2004 - September 2006
Technology Service Partners, Inc., a CSC Company October 2003 - August 2004
Skills
Solaris, Linux, Shell Scripting, SSL, Websphere, AIX, WebSphere Application..., Unix, Integration, Java Enterprise Edition, WebSphere Portal, Lotus Connections, Quickr, Sametime, IBM Mobile Portal..., WebSphere Security, Servers, Security, Portals, Siteminder, Enterprise Architecture, Data Warehousing, Data Modeling, Web Services, Oracle, Unix Shell Scripting, SDLC, Tomcat, Networking, System Administration, Middleware, WebSphere, DB2, Red Hat Linux, Consulting, IBM AIX
Education
Vanderbilt University 1984 — 1987
MS
Universidad Autónoma Metropolitana 1978 — 1982
B.S
Escuela Preparatoria Tlalnepantla 1973 — 1975
Highschool Diploma
Escuela Secundaria Benemérito de las Américas No 17
Middle School Diploma
Florida Blue 1999 - Present
Blue Cross and Blue Shield of Florida March 2007 - August 2007
First Coast Service Options, Inc. June 1999 - October 2001
Mission:Health November 1996 - June 1999
Anthem Health Systems, Jacksonville, FL July 1987 - November 1996
San Jacinto Methodist Hospital, Baytown, Texas September 1982 - June 1987
Skills
Healthcare, Medicare, Managed Care, Health Insurance, Process Improvement, Provider Relations, Medicaid, Healthcare Management, HIPAA, Case Managment, Healthcare Information..., Policy
Education
University of Phoenix 2007 — 2009
MAED, Adult Education
Troy University 2001 — 2003
MSM, Healthcare Management
The University of Texas Health Science Center at Houston 1980 — 1982
BSN, Nursing
Florida Blue July 2013 - Present
Florida Blue May 2013 - July 2013
Florida Blue August 2011 - May 2013
Blue Cross and Blue Shield of Florida May 2010 - August 2011
Habitat for Humanity of Jacksonville, Inc. February 2008 - August 2009
The Pineapple Corporation February 2005 - October 2007
Quincy Johnson, Jones, Myott, Williams Architects July 2002 - February 2005
Charter Schools USA July 2000 - April 2001
Atlantic Builders August 1998 - April 2000
Intravue January 1997 - August 1998
Skills
Copywriting, Marketing Communications, Public Relations, Email Marketing, Advertising, Marketing, Event Planning, Public Speaking, Social Media, Social Networking, Nonprofits, Management, Newsletters, Media Relations, Program Management, Press Releases, Event Management, Marketing Strategy, Brand Development, Strategy, Internal Communications, Market Research, Corporate Communications, Direct Mail, Creative Direction
Education
University of Alabama 1985 — 1989
Bachelor of Arts in Communication, Major: Public Relations (Advertising), Minor: English (Marketing)
University of Alabama
Florida Blue March 2014 - Present
Florida Blue (Blue Cross Blue Shield of Florida) April 2008 - February 2014
Pink Square Photography January 2009 - December 2011
Jen Brum Photography January 2007 - December 2010
Florida Blue/Incepture April 2007 - August 2008
The Lending Group, Inc January 2006 - April 2007
CW17-TV Jacksonville, Florida August 2004 - January 2006
The Moran Group March 2003 - August 2004
Skills
Sales Management, Account Management, Budget Management, Reporting & Analysis, Internal Communications, Employee Hiring, Training & Development, Process Management, Process Development, Advertising, Photoshop, Portrait Photography, Wedding Photography, SharePoint, Media Buying, Event Management, Project Management, Research, Writing, Business Planning, Coaching, Health Insurance, Healthcare Management, Vendor Management, Process Improvement, Event Planning
Education
University of North Florida 2001 — 2002
Bachelor of Science, Broadcast Communications
Southeastern Louisiana University 1998 — 2000
Mass Communication/Media Studies
Gateway Health 2015 - Present
Command Performance Group, LLC 2014 - 2015
Florida Blue 2012 - 2014
Aflac 2010 - 2012
Command Performance Group, LLC 2009 - 2010
Coventry Health Care 2008 - 2009
WellCare Health Plans 2005 - 2007
American Medical Security 2000 - 2005
Skills
Health Insurance, Insurance, Sales Management, Medicare, Employee Benefits, Organizational..., Strategic Planning, Healthcare, Sales Operations, Cross-functional Team..., Executive Management, Direct Marketing, Medicare Advantage, CRM, Sales, Product Marketing, Leadership, Team Building, Process Improvement, Strategic Partnerships, Strategy, E-commerce, Forecasting, Marketing, Training, Team Leadership, Project Management, Management, Marketing Strategy, Strategic Communications, Account Management, New Business Development, Analysis, B2B, Product Development, Social Networking, Contract Negotiation, Brand Development, Lead Generation, P&L Management, Mergers & Acquisitions, Human Resources, Small Business, Market Analysis, Leadership Development, Managed Care, Vendor Management, Retail, Business Planning, Consulting
Education
University of Wisconsin-Green Bay
Bachelor of Arts, Communication
St. Norbert College
U.S. Army Reserve Officers Training Corps (ROTC)
Four Seasons Hotels and Resorts July 2014 - Present
Waldorf Astoria Hotels & Resorts January 2014 - July 2014
Florida Blue December 2012 - January 2014
Boston's by the Beach July 2007 - December 2013
Spring Cleaning Commercial Laundry August 2008 - July 2009
Tijuana Flats Tex-Mex November 2004 - July 2005
Sparky's car wash January 2004 - November 2004
Skills
Customer Service, Team Building, Sales, Leadership, Hospitality, Restaurants, Food, Hotels, Customer Satisfaction, Banquets, Pre-opening, Hospitality Industry, Resorts, Windows, Microsoft Office, Business Analysis, Accounting, Risk Management, PowerPoint, Data Entry, Public Speaking, Healthcare, Budgets, Microsoft Word, Strategic Planning, Training, Payroll, Access, Human Resources, Data Analysis, Insurance, Marketing, Employee Benefits, Coaching, Process Improvement, Health Insurance, Food, Research, Financial Analysis, Recruiting, Teamwork, Administrative..., Negotiation, Management, Call Centers, Event Planning
Education
Central Florida Insurance School 2011 — 2011
2-15, Life, Health and Annuity
Universal Technical Institute-Auto, Motorcycle, & Marine Mechanics Institute Division-Orlando 2008 — 2009
Marine technician, Mechanics and Repairers, General
PHH MORTGAGE 2012 - 2013
FLORIDA BLUE 2010 - 2011
PETERS INSURANCE AGENCY, INC. (STATE FARM) 2010 - 2010
WELLMARK BLUE CROSS AND BLUE SHIELD 2005 - 2008
AMERICAN SPECIALTY HEALTH 2004 - 2005
DIGIRAD CORPORATION 2004 - 2004
IOMEGA CORPORATION (Company was acquired.) 2002 - 2003
MEDUNITE INC. (Company was acquired.) 2001 - 2002
NEXELL THERAPEUTICS INC. (Company was dissolved.) 2000 - 2001
CNA INSURANCE 1994 - 1999
Skills
Negotiation, Market Research, Medicare, Property & Casualty..., Insurance, Strategy, Program Management, Cross-functional Team..., Marketing, Training, Product Management, Management, Sales, Project Management, Leadership, Process Improvement, Product Development
Education
Thomas Jefferson School of Law 1999 — 2004
JD, Law
University of California, Berkeley - Walter A. Haas School of Business 1982 — 1984
MBA, Thesis: “Opportunities for Syntex Laboratories in the Geriatric Market”
Stanford University 1977 — 1980
BS, Biological Science
UnitedHealth Group November 2014 - Present
Optum October 2011 - December 2014
First Coast Service Options, Inc. November 2010 - August 2011
Qualedix July 2010 - August 2010
Qualedix April 2010 - August 2010
Qualedix March 2010 - August 2010
Jawood Business Process Solutions, LLC May 2009 - March 2010
Florida Blue 2005 - 2008
Blue Cross and Blue Shield of Florida 1986 - 2008
Skills
HIPAA, Enterprise Architecture, Quality Assurance, Healthcare, PMO, SDLC, Program Management, Visio, Testing, Process Improvement, Project Management, Analysis, EDI, Strategy, Healthcare Information..., Requirements Gathering, Management, Business Intelligence, SharePoint, Databases, Change Management, Agile Methodologies, SaaS, Software Development, Consulting, Integration, Claim, CICS, TSO, JCL, Java, PMBOK, PMP, Business Management, Healthcare Reimbursement, Healthcare Management, Systems Analysis, COBOL, Project Governance, Project Support, Claims, Siebel, PDLC, Cloud Computing, Medicare/Medicaid..., Senior Executive..., Agile Testing, Agile Project Management, Agile & Waterfall..., Waterfall
Education
Trident University International 2014 — 2017
PhD Business Administration, Health Information Technology (HIT)
Trident University International 2007 — 2011
MBA, Information Technology
University of Phoenix 1999 — 2011
BSBM, Business Management concentration in Information Technology
Florida Blue August 2011 - Present
Republic Van Lines, Inc. April 2010 - June 2011
Ocala Recycling, LLC May 2008 - October 2009
Deltona Elementary School July 2004 - April 2008
Education
St. Petersburg College 2005 — 2007
AA, Elementary Education
Florida Blue April 2013 - Present
NovaStella Solutions LLC February 2011 - Present
Florida Blue January 2009 - April 2013
Skills
Marketing Communications, Social Media Marketing, Social Media, Corporate Communications, Microsoft Office, Proofreading, Spanish
Education
Universidad de Puerto Rico 1998 — 2003
Bachelor's degree, Foreign Languages and Literatures, General
Florida Blue April 2015 - Present
Florida Blue August 2013 - March 2014
The National Organization on Disability July 2012 - December 2012
Blue Cross Blue Shield of Florida September 2010 - July 2012
Blue Cross Blue Shield of Florida September 2008 - September 2010
Blue Cross Blue Shield of Florida January 2006 - September 2008
The Schultz Center for Teaching and Leadership, Jacksonville, Florida June 2004 - June 2006
Episcopal Children’s Services, Inc., Jacksonville, Florida June 2004 - June 2005
First Coast Service Options 2005 - 2005
Aquila Technologies 2000 - 2004
Skills
Instructional Design, E-learning, Technical Writing, Business Analysis, Proposal Writing, Requirements Analysis, Grants, Adult Education, Blended Learning, Process Improvement, Training, Software Documentation, Visio, Change Management, E-Learning, Leadership, Cross-functional Team..., Analysis, Team Building, Business Process..., Management, Quality Assurance, Program Management
Education
University of New Mexico 1998 — 2000
Master's of English with an Emphasis in Professional Writing
University of Arizona 1993 — 1996
BA, English Literature/Creative Writing
Florida Blue April 2011 - Present
Blue Cross and Blue Shield of Florida February 2010 - March 2011
Hawthorn Pharmaceuticals, Inc. October 2008 - October 2010
RediClinic LLC January 2006 - June 2008
InterFit Health (acquired by RediClinic LLC) January 2004 - January 2006
InterFit Health January 2004 - January 2006
InterFit Health January 2002 - January 2004
The University of Texas M.D. Anderson Cancer Center June 2001 - August 2001
Skills
Account Management, Business Development, Business Strategy, Healthcare, Customer Service
Education
Stephen F. Austin State University 1998 — 2001
Bachelor of Science, Health
Anthem, Inc. May 2014 - Present
Anthem, Inc. February 2009 - May 2014
Anthem, Inc. July 2008 - February 2009
Anthem, Inc. August 2007 - July 2008
Florida Blue September 2004 - August 2007
Florida Blue March 2003 - October 2004
Florida Blue January 2001 - March 2003
Florida Blue October 1998 - January 2001
US Navy September 1995 - November 1998
US Navy November 1993 - September 1995
Skills
Vendor Management, SDLC, Program Management, Health Insurance, Cross-functional Team..., Project Management, Change Management, Leadership, Project Planning, PMO, Management, Six Sigma, Strategy, Budgets, Healthcare, Business Development, Business Strategy, Governance, Product Development, Strategic Planning, Business Process..., Business Analysis, Project Portfolio..., PMP, Resource Management, Process Improvement, Visio, MS Project, Requirements Analysis, Business Process, Insurance, Project Delivery, Managed Care, Healthcare Management, Business Requirements, Healthcare Information..., Agile Project Management, HIPAA, Health Policy, Healthcare Industry, Certified Project..., Medicare, Medicaid
Education
Southern New Hampshire University 2015 — 2017
Bachelor of Arts (BA)
Navy School of Health Science 1993 — 1995
Associate of Science (A.S.)
Navy Hospital Corps School 1994 — 1994
University of Michigan-Dearborn 1992 — 1993
The Limits Off Group May 2009 - Present
Convergys August 2003 - August 2010
Florida Blue October 1989 - December 2002
Skills
Leadership Development, Vendor Management, Coaching, Executive Coaching, Performance Management, Change Management, Management Consulting, Program Management, Talent Management, Employee Relations, Leadership, Training, Strategy, Human Resources, Consulting, Business Development, Process Improvement, Management, Outsourcing, Organizational..., CRM, Team Building, Employee Engagement, Operations Management, Analysis, Public Speaking, Project Management, Strategic Planning
Education
Nova Southeastern University 2011 — 2016
Doctor of Education (Ed.D.), Organizational Leadership
Webster University 2000 — 2002
Masters, Human Resources Management and Human Resources Developement
Southern Illinois University, Carbondale
BS, Education and Development
Pegasystems June 2014 - Present
Pegasystems August 2011 - December 2014
Florida Blue December 2013 - November 2014
Quest Diagnostics August 2013 - December 2013
CareFirst BlueCross BlueShield March 2013 - June 2013
CVS Caremark Corporation February 2013 - March 2013
Kaiser Permanente IT May 2012 - December 2012
Progressive Insurance June 2005 - July 2011
The University of Akron August 2003 - May 2005
Progressive Insurance May 2004 - August 2004
Skills
Mentoring, Agile Methodologies, .NET, Thought Leadership, Technical Leadership, Team Management, SOA, Java, IT Solutions, Insurance, Healthcare
Education
The University of Akron 2003 — 2005
Masters, Computer Science
Visvesvaraya Technological University 1999 — 2003
Bachelor of Science, Information Science
Florida Blue March 2014 - Present
Blue Cross and Blue Shield of Florida January 2012 - March 2014
Blue Cross and Blue Shield of Florida March 2002 - January 2012
Allegis Group September 1999 - March 2002
Skills
Healthcare, Marketing Strategy, Cross-functional Team..., Process Improvement, Business Intelligence, Strategic Planning, PMP, Visio, New Business Development, Business Strategy, Health Insurance, Change Management, Leadership, Analysis, Customer Service, Management, Data Analysis, Provider Relations, Enterprise Software, Strategy, SharePoint, Business Analysis, Entrepreneurship, Sales, Program Management, Integrated Marketing, Healthcare Information..., Modeling, Marketing, Training, SDLC, Six Sigma, Project Management, Team Building, Insurance, Vendor Management, HIPAA, Medicare, Project Planning, Business Process..., Analytics, Healthcare Industry, Executive Management, Call Centers, Business Process, Business Planning, Market Research, HMO, Recruiting, Outsourcing
Education
UCLA Anderson School of Management 2012 — 2012
Leadership, Business
World Business Forum Conference 2012 — 2012
Leadership, Innovation
University of Phoenix 2002 — 2004
Masters of Business Administration, Behavioral Economics
The University of Georgia 1997 — 1999
Bachelor of Business Administration (BBA), International Business
ware county high school 1994 — 1997
High school diploma, Business
Florida Blue April 2015 - Present
Florida Blue January 2013 - Present
Florida Blue September 2010 - December 2012
CSX Transportation January 2008 - September 2010
CSX Transportation July 2006 - January 2008
Greatbatch January 2006 - May 2006
Visteon Climate Control Systems June 2005 - August 2005
Skills
Talent Management, Succession Planning, Job Analysis, Human Resources, Process Improvement, Personnel Management, Leadership, Employee Benefits, PeopleSoft, Interviews, Analysis, Performance Management, Training, Management
Education
University of Central Florida 2009 — 2011
M.S., Industrial & Organizational Psychology
State University of New York at Buffalo - School of Management 2002 — 2006
B.S., Business Administration
University at Buffalo 2002 — 2006
B.A, Italian with Spanish minor
WellCare Health Plans May 2015 - Present
Florida Blue January 2005 - April 2014
Florida Blue January 2003 - April 2014
Blue Cross and Blue Shield of Florida December 1988 - April 2014
Florida Blue January 2003 - January 2005
Skills
Health Insurance, Provider Relations, HMO, PPO, Managed Care, Healthcare, Medicare, HIPAA, Claim, Vendor Management, SDLC, Health Policy, Leadership, Strategy, Process Improvement, Strategic Planning
Education
Southern University 1984 — 1987
Business, Management, Marketing, and Related Support Services
Southern University at New Orleans 1984 — 1986
Marketing
Orange Park Performing Arts Academy June 2015 - Present
Stetson University October 2014 - May 2015
Stetson University August 2014 - November 2014
Stetson University August 2011 - October 2014
Florida Blue May 2014 - July 2014
Education
Stetson University 2011 — 2015
Bachelor’s Degree, English, Creative Writing Minor, 3.65
Fusion Alliance October 2014 - Present
NovaStella Solutions LLC January 2012 - Present
FreeLance eCommerce July 2014 - October 2014
Diocese of St. Petersburg January 2014 - July 2014
Florida Blue October 2012 - January 2014
Convergys August 2007 - October 2012
Volusia County Schools 2006 - 2007
Welcome USA July 2005 - December 2005
US Department of Homeland Security, United States Secret Service September 1999 - January 2004
Skills
IEX, Change Management, Microsoft Office, Offshore Project..., Lotus Notes, NICE, PeopleSoft CRM, Outsourcing Management, Collaborative Problem..., MS Project, Curriculum Design, System Migration, Data Management, Training Delivery, Call Centers, Vendor Management, Software Documentation, Leadership, Onboarding, Business Analysis, Business Requirements..., E-commerce SEO, Global SEO, Online Lead Generation, Service Level Agreements, Love to Learn, PeopleSoft HCM, PeopleBook, Employee/Labor Relations, Employment Counseling, Wireless Networking, Broadband, LTE, Consolidation, P&L Management, Cost Reduction..., Call Center Development, SharePoint, Customer Retention, Strategic Planning, Customer Experience, Operations Management, HRIS, Budgets, Organizational..., Visio, Talent Acquisition, Business Process..., Service Delivery, Payroll Administration
Education
Universidad de Puerto Rico 1999 — 2004
Bachelors of Arts, Pre-Law
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
Universidad del Sagrado Corazón 1996 — 1999
Humanities/Humanistic Studies
FirstCare Health Plans May 2014 - Present
Florida Blue February 2007 - May 2014
Florida Blue October 2000 - February 2007
St. John & Partners March 1999 - September 2000
Harte-Hanks Direct Marketing October 1994 - February 1999
Peace Corps/Honduras June 1994 - June 1994
Skills
Marketing Communications, Product Development, Business Planning, Marketing Strategy, Strategic Planning, Healthcare, Integrated Marketing, Cross-functional Team..., Advertising, Direct Marketing, Corporate Communications, Marketing, Internal Communications, Brand Management, Project Management, Vendor Management, Strategic Communications, Segmentation, Management, Leadership, Project Planning, Business Strategy, Budgets, Analytics, Program Management, Copywriting, Business Development, Marketing Management, Product Management, Public Relations, Strategy, Analysis, CRM, Competitive Analysis, Email Marketing, Fundraising, New Business Development, Product Marketing, Sales
Education
Tulane University - A.B. Freeman School of Business 1989 — 1993
BSM
PHS
PHS
Femwell Group Health January 2014 - Present
AvMed Health Plans July 2010 - October 2013
Florida Blue January 2005 - July 2010
Florida Blue June 2004 - January 2005
Florida Blue October 1999 - June 2004
Florida Blue April 1994 - October 1999
Skills
Medicare, Health Insurance, Managed Care, Insurance, Provider Relations, Healthcare Management, Health Policy, HMO, Leadership, Training, Physicians, Management Consulting, Practice Management, Network Development, Physician Relations, Performance Improvement, Healthcare Industry, Healthcare Consulting, Strategic Planning, Process Improvement, Management, Team Building
Education
University of Miami 1996 — 1998
Master of Business Administration (MBA), Healthcare Programs and Policy
Texas Christian University 1980 — 1984
Bachelor of Arts (BA), English, Economics
Florida Blue March 2014 - Present
The ASTA Group October 2012 - March 2014
Navy Recruiting Command July 2012 - October 2012
Lockheed Martin May 1999 - August 2011
Lockheed Martin November 1997 - May 1999
FedEx October 1996 - October 1997
AmerInd July 1994 - July 1995
Skills
SnagIt, ADDIE, E-Learning, Multimedia, Adult Education, Blended Learning, Military, Instructional Design, Instructor-led Training, Captivate, Technical Writing, Employee Training, Learning Management..., Instructional Technology, Training Delivery, Needs Analysis, Proposal Writing, SCORM, Educational Technology, Distance Learning, Dreamweaver, Program Management, Curriculum Design, Technical Training, DoD, Hands-on Training, Flash, Learning Management, ActionScript, Camtasia
Education
University of West Florida 1994 — 1996
M Ed, Instructional Technology
The University of Georgia 1978 — 1982
BS Ed, Science
Prestige Health Choice March 2014 - Present
The Florida Academy of Family Physicians (FAFP) January 2013 - Present
Florida Blue September 2009 - March 2014
Central Florida 2001 - 2009
Medical University of South Carolina - Self Memorial Hospital Family Medicine Residency Program August 1998 - December 2000
Skills
Change Management, Medicine, Healthcare, Family Medicine, Healthcare Management, EHR, Strategic Planning, Teaching, Public Speaking, Health Policy, Hospitals, Wellness, Healthcare Information..., Disease Management, Physicians, EMR, Healthcare Consulting
Education
State University of New York at Buffalo - School of Medicine & Biomedical Sciences 1991 — 1995
MD, Medicine
Florida Blue October 2011 - Present
Quest Diagnostics March 2008 - September 2011
US Navy 2003 - 2007
Skills
Healthcare Information..., EMR, Healthcare Management, HIPAA, Healthcare, Customer Service, Hospitals, Strategic Planning, Managed Care, Project Management, Operations Management, Medical Terminology, Six Sigma, Data Entry, Team Building, Medicaid, Leadership Development, Process Improvement, Business Development, Microsoft Excel
Education
Webster University 2007 — 2008
MHA, Health Administration
Southern Illinois University, Carbondale 2005 — 2007
BS, Health Care Management
The Meltzer Group January 2013 - Present
The Meltzer Group 2013 - Present
Florida Blue February 2007 - December 2012
CareFirst BlueCross BlueShield April 1998 - December 2006
Skills
Marketing
Education
St. Petersburg College
Oasis Outsourcing January 2015 - Present
Oasis Outsourcing June 2014 - January 2015
Florida Blue April 2013 - June 2014
American Managed Care June 2010 - March 2013
Ceridian April 2009 - June 2010
McCoy Federal Credit Union October 2008 - April 2009
Central Florida Healthcare FCU August 2005 - October 2008
Regulus March 2003 - June 2006
Florida Central Credit Union August 2001 - August 2002
Cooperativa A/C UPR (Universicoop) February 1996 - January 2000
Skills
Customer Service, Customer Relations, Call Center, Compliance, Microsoft Office, Problem Solving, Coaching, Excel, Administration, PowerPoint, Word, Outlook, Public Speaking, Supervisory Skills, Teamwork, Team Leadership, Spanish, Accounting, Performance Management, Research, Healthcare, Windows, Quality Assurance, Team Building, Operations Management, Writing, English, Microsoft Word, Microsoft Excel, Process Improvement, Call Centers, Account Management, Employee Benefits, System Administration, Management, Vendor Management, Recruiting, Insurance, HIPAA, Training, Access, Data Analysis, Visio, Leadership, Employee Relations, Leadership Development, Analysis, Medicare, Benefits Administration, Software Documentation
Education
Universidad de Puerto Rico 1988 — 1992
Business Administration
Escuela Superior Ramon J. Davila 1985 — 1988
High School, General
Florida Blue March 2015 - Present
Florida Blue July 2012 - March 2015
Blue Cross Blue Shield of Florida January 2004 - June 2012
Blue Cross Blue Shield of Michigan October 1998 - May 2003
Skills
Customer Service, Health Insurance, Insurance, Managed Care, Underwriting, Strategic Planning, Leadership, Public Speaking, Analysis, Medicare, Policy, Research, Microsoft Excel, Data Analysis, Healthcare
Education
Spelman College 1984 — 1988
Bachelor of Science (B.S.), Mathematics
Jean Ribault Senior High School
Florida Blue July 2013 - Present
University of Texas at Austin August 2011 - May 2013
Florida Blue May 2012 - August 2012
Washington & Jefferson College September 2009 - May 2011
Skills
LaTeX, Actuarial Science, Probability, Analysis, Microsoft Excel, SAS, Leadership
Education
The University of Texas at Austin 2011 — 2013
M.A., Mathematics (Actuarial Concentration)
Washington and Jefferson College 2007 — 2011
B.A., Mathematics
Florida Blue January 2013 - Present
BluDragon Services July 2010 - Present
Florida Blue (BlueCross BlueShield of Florida) via Capital Staffing Solutions, Inc. April 2011 - January 2013
Camarda Financial Advisors, LLC December 2006 - February 2011
Gothic Software, Inc. March 2003 - April 2006
Marion County Board of County Commissioners May 2001 - July 2001
Skills
Visual Basic, .NET, Visual C#, C#, Microsoft SQL Server, Oracle SQL, T-SQL, WinForms, SQL, ASP.NET, VB.NET, Testing, Java, Software Development, Visio, Visual Studio
Education
Stetson University 1998 — 2002
Computer Science, Computer Information Systems, Leadership, General Business
Forest High School 1994 — 1998
High School Diploma, with Honors, 3.471 unweighted
Florida Blue January 2014 - Present
Florida Blue May 2013 - January 2014
Baptist Health with Lyerly Neurosurgery May 2011 - November 2012
Incepture February 2011 - May 2011
Blue Cross Blue Shield of Florida March 1993 - December 2009
Skills
Microsoft Excel, PowerPoint, Healthcare Management, Healthcare, HIPAA, Healthcare Information..., Hospitals, Visio, Process Improvement, Data Analysis, Health Insurance, Managed Care, Project Management, Leadership, Cross-functional Team..., Clinical Research, Vendor Management, Medicare, Management, Six Sigma, Software Documentation, SDLC, Business Analysis
Education
University of North Florida 2008 — 2013
Master, Health Administration
Southern Illinois University, Carbondale 1976 — 1980
Bachelor, Business Education
BCBSNC 2012 - December 2014
BCBSNC 2010 - 2012
BCBSNC 2004 - 2010
BCBSNC 1999 - 2004
BCBSNC 1994 - 1999
Florida Blue 1985 - 1994
Skills
Managed Care, Health Insurance, Healthcare, Medicare, HIPAA, Disease Management, Leadership, Program Management, Process Improvement, Health Policy, Healthcare Industry, Healthcare Management, Medicaid, Provider Relations, Strategic Planning, Case Management, Utilization Management, Pharmacy, Negotiation, Benefit Design, Change Management, NCQA, HEDIS, Medical Policy, Medicare Stars Program, Provider Reimbursement, Operations Management, Financial Management, Population Managment, Collaboration
Education
The Ohio State University
Master of Health Administration
The College of Wooster
BA, Biology
Florida Blue August 2013 - Present
Ascendant Technology July 2011 - July 2013
Costco Wholesale 2012 - 2012
Wells Fargo Mortgage Division 2009 - March 2011
Fidelity Information Services 2001 - 2003
Skills
SDLC, LoadRunner, Quality Center, Test Automation, Performance Testing, Test Planning, Software Quality..., QTP
Education
Southern Illinois University, Carbondale
Analytics Partners, Inc. January 2014 - Present
Analytics Partners, Inc. April 2010 - Present
CyberData 2009 - July 2010
Oracle 2007 - 2009
US Department of Transportation 2008 - 2008
The Dallas Morning News August 2007 - October 2007
Florida Blue January 2007 - July 2007
Fidelity Investments August 2006 - January 2007
Florida Blue August 2005 - August 2006
Skills
Data Warehousing, Business Intelligence, ETL, Requirements Analysis, Data Modeling, OBIEE, SQL, Data Integration, Dimensional Modeling, Informatica, PL/SQL, Oracle, Data Warehouse..., OLAP, Visio, Performance Tuning, Teradata, BI Publisher, SDLC, ODI, Oracle Warehouse Builder, Dashboard, Erwin, Business Intelligence..., Data Migration, Master Data Management, Data Architecture, Data Quality, SQL Tuning
Education
Texas A&M University-Commerce 2003 — 2004
GuideWell April 2014 - Present
Florida Blue March 2013 - Present
Florida Blue June 2012 - March 2013
BCBS 2007 - August 2011
The Main Street America Group 2006 - 2007
Orlando World Center Marriott December 2003 - April 2005
Amelia Island Plantation 2001 - 2003
Amelia Islando Plantation 2001 - 2003
Bank of America aka Barnett Bank January 1989 - July 1998
Barnett Bank 1990 - 1998
Skills
Leadership Development, Instructional Design, Training Delivery, Talent Management, Call Centers, Leadership, Program Management, Analysis, Performance Management, Training, Human Resources, Instructor-led Training, Blended Learning, Management, Project Management, Process Improvement, Coaching, Employee Training, Strategic Planning, Team Leadership, Employee Learning &..., Organizational..., Employee Engagement, Cross-functional Team..., Workshop Facilitation, Employee Relations, Organizational..., Time Management
Education
Webster University 2000 — 2002
M.S, M.S., HR Development and HR Management
Webster University in Jacksonville, Florida 2000 — 2002
Troy University 1991 — 1994
Bachelor of Science, Accounting
Lyman High School 1980 — 1984
CPLP Workshop in Orlando
Conffidential January 2015 - Present
Florida Blue January 2014 - July 2014
Hosptial August 2013 - January 2014
Optum Health Services (Canada) Ltd. November 2010 - August 2013
WellPoint June 2010 - November 2010
Horizon Blue Cross Blue Shield of New Jersey August 2009 - February 2010
Adaptis May 2008 - November 2008
HMSA 2007 - 2008
CitiStreet 2004 - 2007
Skills
Six Sigma, ICD 10, Business Analysis, Web Design, Compliance, HIPAA, 5010, Impact Assessment, Remediation, SDLC, ICD-10, Medicare, Software Documentation, Business Process, Quality Assurance, Program Management, Process Improvement, Analysis, Agile Methodologies, Business Requirements, Project Management, Leadership, Waterfall, Systems Analysis, Project Planning, Vendor Management, Business Process..., Requirements Gathering, Visio, Management, IC10 Testing, Integration, PMP, PMO, Training, Information Technology, Business Process..., Project Portfolio..., SharePoint, Requirements Analysis, Resource Management, Software Project..., IT Strategy, MS Project, IT Management, Project Delivery, Healthcare Information..., Business Intelligence, Team Building, Testing
Education
Southern Illinois University, Carbondale 1995 — 1999
B.S., Workforce Education, Training and Development
Andrew Jackson High School
PMI
PMP Certified, In good standing
Blue Cross Blue Shield of Florida October 2000 - Present
Florida Blue 1998 - July 2000
Skills
Visio, SDLC, Requirements Gathering, Requirements Analysis, Project Management, PMP, Business Requirements, Quality Assurance, Process Improvement, Program Management, SharePoint, Project Portfolio..., PMO, Business Process, Agile Methodologies, Enterprise Architecture, Software Project..., Vendor Management, Business Analysis, Team Building
Education
Southeastern Louisiana University
GuideWell Connect/Florida Blue April 2014 - Present
Florida Blue February 2010 - April 2014
PPR Healthcare Staffing March 2008 - February 2009
The Courier-Journal November 2005 - May 2007
Camden Property Trust February 2004 - November 2005
Premier Concrete Pumping April 1999 - February 2004
Creative Computing June 1998 - March 1999
Skills
Leadership, Coaching, Recruiting, Team Building, Healthcare, Training, Strategic Planning, Account Management, Advertising, Budgets, Applicant Tracking..., Business Development, Cold Calling, Contract Negotiation, Customer Service, Employee Relations, Insurance, Interviews, Management, Marketing Strategy, Microsoft Excel, Microsoft Office, New Business Development, Process Improvement, Onboarding, Public Speaking, Sales, Sales Operations, Salesforce.com, Social Media Marketing, Talent Acquisition
Education
Sullivan University 1999 — 2003
Master's degree, Business Administration and Management, General
Sullivan University
MBA; Masters, Business Administration
Florida Blue November 2010 - Present
Florida Blue Toastmasters July 2013 - June 2014
Blue Cross Blue Shield Fl May 1998 - November 2010
Blue Cross Blue Shield of Florida January 1997 - May 1998
Skills
Training, Coaching, Management, Managed Care, Project Management, Analysis, HIPAA, Health Insurance, Healthcare, Health Policy, Medicare, Process Improvement, Curriculum Design, Employee Benefits, Healthcare Management, SharePoint, Provider Relations, Adult Education, Affordable Care Act, FFE Certification, Program Management
Education
Webster University 2010 — 2012
MHA, Healthcare Administration
Southern Illinois University, Carbondale
BS, Education & Development
Beddingfield High School
Florida Blue June 2000 - Present
Florida Blue June 2000 - Present
Ruby Tuesday August 1991 - June 2000
Skills
Customer Service, Hospitality, Food, Restaurants, Team Building, Customer Satisfaction, Strategic Planning
Education
Richard Stockton College of New Jersey 1987 — 1991
Bachelor of Business Administration (B.B.A.), Marketing
Florida Blue May 2012 - Present
Florida Blue June 2008 - May 2012
Renaissance creative 2006 - 2008
Skills
Traffic Management, Graphic Design, Brochures, Logo Design, Studio Management, Marketing, Digital Asset Management, Illustrator, Advertising, Brand Development, Direct Mail, Enviromental Graphics, Social Media, Art Direction
Education
Texas State University 2003 — 2005
BFA, Communication Design
Capital One 2013 - Present
Florida Blue 2010 - 2012
Skills
LoadRunner, QTP, Team Leadership, Test Planning, Test Management
Education
Tarleton State University
MBA
The Results Companies March 2015 - Present
Professional Referee Organization January 2008 - Present
Professional Soccer Referees Association (PSRA) January 2013 - Present
Chase July 2014 - March 2015
Rayonier April 2014 - July 2014
Deutsche Bank January 2014 - April 2014
Florida Blue March 2013 - June 2013
Bank of America October 2011 - April 2012
CFISOA January 2010 - January 2012
FC JAX Soccer November 2010 - August 2011
Skills
Program Management, Leadership, Management, Training, Strategic Planning, Project Management, Team Building, Team Leadership, Event Planning, CRM, Budgets, Public Speaking, Coaching, New Business Development, Process Improvement, Nonprofits, Time Management, Change Management, Start-ups, Analysis, Enterprise Software, Account Management, Cross-functional Team..., Business Analysis, Project Planning, Business Development, Event Management, Teamwork, Sports, Leadership Development, Strategy, Integration, Marketing, Access, Marketing Strategy, Operations Management, Sales, Contract Negotiation, Vendor Management, Business Strategy, Sports Management, Entrepreneurship, Organizational..., Budget, Innovation Development
Education
The Ohio State University 1988 — 1993
BS, Consumer Affairs
EverBank March 2013 - Present
Florida Blue September 2006 - March 2013
Cooper Lighting September 2000 - September 2006
Hoshizaki America February 1997 - September 2000
Skills
Email Marketing, Mobile Marketing, Online Lead Generation, SEO, SEM, PPC, Digital Marketing, Online Marketing, Direct Marketing, Social Media Marketing, Marketing Communications, Lead Generation, Online Advertising, Acquisiton, Product Marketing, Display Advertising, Trade Shows, Management, Graphic Design, Web Analytics, Integrated Marketing, B2B Marketing, Analytics, Marketing, Marketing Strategy
Education
Troy University
Bachelor of Science, Business Management
Speridian Technologies November 2013 - Present
Florida Blue April 2011 - November 2013
Florida Blue November 2008 - April 2011
Florida Blue July 2008 - November 2008
Florida Blue July 2005 - July 2008
Florida Blue October 2002 - July 2005
DISTRIBUTION & AUTO SERVICE, INC March 1999 - June 2000
DISTRIBUTION & AUTO SERVICE, INC December 1997 - March 1999
Skills
SDLC, Business Analysis, Vendor Management, Process Improvement, Project Management
Education
University of North Florida 2002 — 2005
Master of Business Administration (M.B.A.), Finance, General
University of Alabama 1990 — 1995
Bachelor of Science (B.S.), Commerce and Business Administration
Adcahb Medical Coverages your local agency for Florida Blue May 2011 - Present
Florida Blue 2004 - 2015
Florida Blue 2004 - 2015
MetLife Financial Services May 2001 - May 2004
Skills
Insurance, Retirement Planning, Disability Insurance, Series 7, Retirement, Variable Annuities, Fixed Annuities, Universal Life, Term Life Insurance, Critical Illness, Life Insurance, Medicare, Long-term Care, Employee Benefits, Health Insurance, Long Term Care Insurance, Brokers
Education
Ecade University. Lausanne SW. 1984 — 1988
Business Administration and Management, General
1983 — 1987
BS BA, Business administration, Economics
Regeneron Pharmaceuticals, Inc. January 2014 - Present
Regeneron Pharmaceuticals, Inc. May 2013 - January 2014
WJW Associates, Ltd. June 2011 - April 2013
WJW Associates, Ltd. March 2011 - June 2011
Florida Blue August 2009 - December 2009
ICS June 2008 - March 2009
Swisher + Company February 2008 - June 2008
Swisher + Company December 2007 - February 2008
AutoQuotes February 2005 - October 2007
Astral Pool Products February 2003 - February 2005
Skills
Outlook, Time Management, Customer Service, Training, Leadership, Sales, Recruiting, Microsoft Excel, Project Management, Logistics, Microsoft Office, PowerPoint, Data Entry, Employee Relations, Microsoft Word, Administrative..., Insurance, Call Centers, Forecasting, Transportation, Office Management, Social Media, Invoicing, Call Center, Accounting, Event Management, CRM, Event Planning, Spreadsheets, calendar management, SharePoint, Appointment Scheduling, Siebel, Peachtree, Syspro, Coordination, Human Resources, Organizational Learning, Onboarding, Administrative...
Education
Southern New Hampshire University 2015 — 2017
Bachelor of Science (BS), Human Resources Management and Services
First Coast High School 1991 — 1995
General Diploma, General Studies
Freddie Mac May 2013 - Present
Florida Blue February 2011 - February 2013
Skills
Software Documentation, Human Resources, RUP, Talent Management, Business Analysis, Employee Relations, Agile Methodologies, SDLC, Requirements Analysis, Requirements Gathering, Process Improvement, Vendor Management, Systems Analysis, Program Management, Business Requirements, Visio
Education
University of North Alabama
MBA
St. Xavier's College
BA, Psychology-Sociology
AmeriHealth Caritas September 2014 - Present
Neighborhood Health Plan January 2008 - September 2014
Florida Blue 2002 - 2007
Blue Cross Blue Shield of Tennessee November 1998 - March 2002
Skills
In-depth knowledge of..., 15 years healthcare..., HEDIS, SAS programming, More than 10 years..., Clinical Research, Program Management, HMO, Medicaid, Managed Care, Medicare, Informatics, Healthcare Analytics, Provider Relations, Quality Assurance, Health Policy, NCQA, Utilization Management, Quality Improvement, HIPAA, Medicaid Managed Care, Healthcare Consulting, Healthcare Industry, Disease Management, Healthcare Information..., Healthcare Management
Education
University of Alabama at Birmingham
MPH, Public Health
Florida Blue April 2013 - March 2014
Anstiss & Co., P.C. August 2010 - August 2011
McGladrey & Pullen December 2009 - July 2010
Ernst & Young August 2007 - October 2009
Skills
GAAP, Internal Controls, Auditing, Accounting, CPA, Financial Reporting, SEC filings, US GAAP, IFRS, Sarbanes-Oxley Act, Sarbanes-Oxley, External Audit, Consolidation, Financial Statements, General Ledger, Tax, Revenue Recognition, Corporate Tax, Fixed Assets, Big 4, Financial Accounting, Assurance, Income Tax, Internal Audit, Tax Preparation, Tax Accounting, Account Reconciliation
Education
Southern New Hampshire University 2007 — 2010
M.S., Accounting/Finance
Southern New Hampshire University 2004 — 2006
B.S., Accounting
Florida Blue February 2013 - Present
MedeAnalytics Inc August 2011 - Present
Blue Cross Blue Shield of Florida May 2000 - August 2011
Anthem September 1989 - May 1990
Skills
SaaS, Healthcare IT, Analytics, Healthcare Information..., Enterprise Software, Process Improvement, Business Intelligence, Healthcare, Management, Data Analysis
Education
Southeast Missouri State University
BA, Liberal Arts and Sciences/Liberal Studies
Florida Blue/Blue Cross Blue Shield of FL February 2007 - Present
Florida Blue February 1988 - Present
Skills
Provider Relations, Credentialing
Education
St. Thomas University 2006 — 2008
Bachelor's degree, Health Care Service Administration
School name:
Wells Fargo June 2014 - Present
WellPoint February 2013 - June 2014
CEI, Inc July 2012 - February 2013
TRI-ANALYTICS, INC May 2010 - October 2011
Florida Blue October 1994 - November 2008
Education
University of West Florida 2004 — 2010
Bachelor of Science (BS), Electrical Engineering
Southeast Missouri State University 1990 — 1994
Bachelor of Science (BS), Computer Science
Florida Blue December 2012 - Present
Citi April 2009 - September 2011
Skills
Equities, Fixed Income, Risk Management
Education
The University of New Mexico - Robert O. Anderson School of Management
Management Information Systems
Southeastern Grocers March 2015 - Present
Florida Blue May 2009 - March 2015
Florida Blue (Blue Cross/Blue Shield) March 2007 - May 2009
Florida Blue March 2003 - March 2007
Florida Blue February 2001 - March 2003
Florida Blue September 1998 - February 2001
Florida Blue August 1995 - September 1998
Baptist Memorial Health Care November 1993 - August 1995
Baptist Memorial Health Care September 1992 - November 1993
Madison Books and Computers August 1985 - August 1992
Skills
Strategic Planning, Leadership, Team Building, Training, Process Improvement, Project Management, Insurance, Sales, Healthcare, Integration
Education
University of Alabama in Huntsville 1987 — 1992
Bachelor's degree, Music
Florida Blue April 2014 - Present
Florida Blue May 2013 - April 2014
Aspen Dental Management, Inc. (ADMI) May 2011 - May 2013
Luidia Inc. February 2008 - July 2011
Shelby County Schools January 2007 - June 2011
Skills
E-Learning, Training, Teaching, Instructional Design, Leadership, Public Speaking, Project Management, Research, Microsoft Office, Management, Coaching, Program Management, Strategic Planning, Team Building, Higher Education, Change Management, Curriculum Development
Education
The University of Memphis 2006 — 2009
Instruction & Curriculum Leadership, Educational, Instructional, and Curriculum Supervision
University of Alabama 2001 — 2005
Bachelor's degree, Political Science & Business Administration
Florida Blue January 2014 - Present
Florida Blue August 2006 - January 2014
Skills
SnagIt, Instructor-led Training, Adobe Acrobat, Learning Management, Needs Analysis, Captivate, Flash, Microsoft Word, Dreamweaver, Technical Writing, PowerPoint, Microsoft Office, SharePoint, E-Learning, Visio, Instructional Design, Blended Learning
Education
Teachers College of Columbia University
Florida Blue January 1990 - Present
Blue Cross Blue Shield of Florida June 2006 - May 2010
Skills
Insurance, Health Insurance, Healthcare, Medicare, HIPAA, Managed Care, Employee Benefits, Account Management, Health Policy, Dentistry, Healthcare Management, Team Building, Provider Relations, PPO, Claim, Medicaid, HMO, Healthcare Industry, Disability Insurance, Process Improvement, Healthcare Information..., Long-term Care, Health Savings Accounts
Education
Southern Illinois University, Carbondale
Bachelor of Science
Florida Blue 2010 - Present
Blue Cross Blue Shield of Florida June 2009 - Present
BlueCross BlueShield of Florida 2009 - Present
Tampa General Hospital April 2007 - June 2009
Blue Cross Blue Shield of Florida November 1998 - April 2006
Skills
PeopleSoft
Education
The George Washington University - School of Business 1986 — 1989
Masters Degree, Accounting
The George Washington University - School of Business 1981 — 1983
Bachelors, Finance
UnitedHealth Group August 2015 - Present
Florida Blue April 2014 - August 2015
Skills
Project Management, SDLC, Risk Management, MS Project, Change Control, Quality Control, Issue Resolution, Project Delivery, Software Project..., Cost Management, Cloud Computing, Enterprise Software, SaaS, Software Industry, Business Intelligence, Training, Strategy, Cloud Applications, Management, Team Building, Agile & Waterfall..., SharePoint, Microsoft Excel, Microsoft Word, Microsoft Project, PowerPoint, Project Web Access, Customer Service, Program Management, Sales, Human Resources, Leadership, Process Improvement, Strategic Planning, Vendor Management, Change Management, Cross-functional Team..., Microsoft Office
Education
University of Alabama at Birmingham 1989 — 1993
Bachelor of Science, Management Information Systems
Florida Blue February 2013 - Present
City of Jacksonville July 2012 - February 2013
Florida Blue November 2010 - June 2012
UPMC Health Plan April 2009 - October 2010
Pfizer November 2007 - December 2008
JSMN International Inc May 2007 - October 2007
CIGNA Healthcare September 2006 - May 2007
Skills
Business Analysis, Systems Analysis, Business Requirements, Requirements Analysis, Requirements Gathering, JAD, Meeting Planning, Facilitators, Project Coordination, Agile Methodologies, Full SDLC, Agile & Waterfall..., SharePoint, Requirement..., Functional Requirements, UML, Use Case, Non-Functional..., Test Cases, User Acceptance Testing, User Stories, Documentum, Computer System..., Technical Documentation, Healthcare, Mental Health, Dental Insurance, Life Insurance, Disability Insurance, Vision Insurance, Rating, Regulatory Requirements, 21 CFR Part 11, ICD-9, ICD-10, Medicare, Medicaid, Presentation Development, Presentations, RUP Methodologies, HMO, PPO, System Testing, Visio, Learning Management..., Data Warehousing, SSIS, Gap Analysis
Education
Texas A&M University 2005 — 2006
Master of Business Administration (MBA), Business Administration and Management, General
VRS College Of Engg & Technology 2000 — 2004
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
Inetico July 2012 - November 2012
Emdeon August 2010 - May 2012
Florida Blue August 2007 - August 2010
Ameripath Inc September 2004 - February 2006
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, Healthcare, Coaching, Microsoft Word, Strategic Planning, PowerPoint, ICD-9, CPT- 4 coding, Knowledge of Medical..., Medical Terminology, Medical Billing, Medical Transcription, Administration
Education
Southwest Florida College 2012 — 2013
Associate of Science (A.S.), Health Information Management
King High School 1997 — 1998
Diploma
Humana July 2014 - Present
Florida Blue December 2013 - Present
HealthPlan Services Insurance Agency July 2013 - August 2013
Ceridian January 2013 - July 2013
Universal Healthcare Associates, LLC September 2011 - July 2013
Tech Data February 2004 - September 2011
Skills
Business Analysis, SDLC, Business Intelligence, Business Requirements, User Acceptance Testing, Microsoft Office, Requirements Gathering, Requirements Analysis, Business Process, Business Process..., Visio, Agile Methodologies, Strategic Planning, Vendor Management, MS Excel Pivot Tables, SQL, Reporting & Analysis, SAS
Education
St. Petersburg College
Technology Management BAS
United Distributors July 2014 - Present
PepsiCo December 2013 - June 2014
Florida Blue April 2007 - December 2013
Tru Roots Salon April 2006 - April 2010
CitiStreet May 2004 - April 2006
Fairbanks Capital March 2003 - February 2004
Skills
Lotus Notes, Microsoft Word, Microsoft Excel, Mainframe, Access, Time Management, Call Centers, Customer Service, Employee Benefits, Invoicing, Policy, Accounting, Technical Support, Software Documentation, SharePoint, Outlook, Data Entry, Administrative..., Insurance, Microsoft Publisher, PowerPoint, Business Analysis, Adobe Acrobat, Warehousing, Management
Education
Sullivan County Community College 1995 — 1997
Communication, General
Florida Blue September 2013 - Present
Meritain Health October 2011 - September 2013
Capital Management Services March 2006 - October 2011
Skills
Cisco Technologies, Help Desk Support, Microsoft SQL Server, SharePoint, Visio
Education
SUNY at Buffalo 2003 — 2008
Bachelor of Science (B.S.), Computer Information Systems
Florida Blue January 2014 - Present
Inovalon April 2006 - December 2013
Caritas Christi Health Care December 1998 - October 2001
Santa Cabrini Hospital May 1988 - September 1997
Santa Cabrini Hospital July 1985 - May 1988
Skills
Budgetary Control, Process Improvement, Data Analysis, Team Leadership, Result Oriented Approach, Quality Assurance, Problem Solving, Self-starter
Education
Université de Montréal 1983 — 1985
Master's degree, Health/Health Care Administration/Management
Université de Montréal
Bachelor's degree, Registered Nursing/Registered Nurse
Florida Blue February 2004 - Present
Florida Blue May 1990 - February 2004
General Mills 1985 - 1990
Skills
Team Building, Leadership, Strategic Planning, Coaching, Insurance, Process Improvement, Marketing, Project Management, Program Management
Education
State University of New York at Buffalo 1983 — 1984
Master of Business Administration (MBA), Business Administration and Management, General
State University of New York at Buffalo 1982 — 1983
Master of Science (MS), Industrial Engineering
State University of New York at Buffalo 1978 — 1982
Bachelor of Science (BS), Industrial Engineering
Blue Cross Blue Shield 2009 - Present
Florida Blue October 2013 - February 2014
Oasis Outsourcing May 2013 - October 2013
Skills
Health Insurance, Restaurant Management, Computer Literate, Team Leadership, Customer Service, Mathematics, Public Speaking, Public Relations, Interviews, Sales Presentations, Internet, Airlines, Writing, Hotel Management, HR Policies, Strategic Financial...
Education
State University of New York College at Oswego
Bachelor of Arts (BA), Communication and Media Studies
Florida Blue June 2013 - Present
US Army June 2008 - June 2013
Colortyme Custom wheels January 2008 - June 2008
Skills
Health Insurance, Process Improvement, Mechanical Aptitude, Biology, Hematology, Clinical Microbiology, Clinical Chemistry, Blood Bank, Urinalysis, Microsoft Office, Microsoft Excel, Microsoft Word, Resourceful...
Education
Western Harnett High School 2003 — 2007
High School Diploma
The George Washington University
Clinical/Medical Laboratory Technician
UnitedHealth Group September 2013 - Present
Baptist Health December 2011 - April 2013
Florida Blue March 2008 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, ICD-9, ICD-10, CPT, HCPCS, Medical Terminology, Typing, Decision Making, Customer-focused Service, Communication, Written Communication, Critical Thinking, High degree of..., Clinical Research, Prior Authorization, Pre-certification, Patient Intake, Customer Service, Benefits Administration, Benefit Education, Benefit Management, Appointment Scheduling, Patient Registration, Insurance Verification, Benefit Enrollment, HIPAA, Healthcare
Education
University of Alabama in Huntsville 2005 — 2007
Bachelor of Science (B.S.), Management Information Systems, General
Jackson High School 2001 — 2005
High School, Diploma