Ford Motor Credit Company
Ford Motor Credit Company LLC, d/b/a Ford Credit, is the financial services arm of Ford Motor Company, and is headquartered in Dearborn, Michigan. The predominant share of Ford Credit's business consists of financing Ford and Lincoln vehicles and supporting Ford and Lincoln dealers. Customer service: 0345 712 5490 CEO: Joy Falotico (1 Oct 2016–) Headquarters: Dearborn, Michigan, United States Revenue: 8.996 billion USD (2014) Parent organizations: Ford Motor Company, Ford Holdings LLC Subsidiaries: Ford Credit International Inc,
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Ford Motor Credit Company Employees
Ford Motor Credit Company November 2014 - Present
Ford Motor Credit Company July 2013 - Present
Ford Motor Credit Company April 2014 - October 2014
Courtyard by Marriott March 2011 - May 2013
AL&S Solutions March 2012 - August 2012
Grand Valley State University August 2009 - September 2011
University Directories May 2011 - August 2011
Skills
Social Media, Facebook, PowerPoint, Microsoft Office, Social Networking, Customer Service, Spanish, Microsoft Word, Marketing, Food & Beverage, Cash Handling Experience, Barista Training, Customer Satisfaction, Management, Advertising, Time Management, Communication
Education
Grand Valley State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), International Business, Marketing
Grand Valley State University 2008 — 2012
Bachelor of Arts (B.A.), Spanish Language and Literature
Universidad de Deusto 2010 — 2010
Spanish Lauguage and Culture, International Business
Ford Motor Credit Company July 2013 - Present
Ford Motor Company May 2012 - June 2013
Ford Motor Company September 2010 - May 2012
Ford Motor Credit Company 2009 - 2010
Ford Motor Company 2005 - 2009
Education
Harvard Business School 2001 — 2003
Master of Business Administration (MBA)
Harvard College 1994 — 1998
Bachelor of Arts (B.A.), Economics
NHS
NextGear Capital September 2010 - Present
Dealer Services Corporation November 2008 - October 2010
United Auto Credit Corporation 2007 - 2008
Ford Motor Credit Company 2001 - 2007
Skills
Credit, Sales Operations, Strategic Planning, Financial Reporting, Loans, Credit Analysis, Customer Service, Portfolio Management, Process Improvement, Financial Analysis, Forecasting, Customer Satisfaction, Microsoft Word, Leadership, Automotive, Finance, Sales Management, Negotiation, Sales
Education
Jackson State University 1992 — 1996
b.a., finance
Hampton University 1991 — 1992
Ford Motor Credit Company May 2011 - Present
Ford Motor Credit Company January 1997 - May 2011
Ford Motor Credit Company October 1990 - January 1997
Skills
Project Coordination, Project Management, Customer Support, User Acceptance Testing, Product Development, Launch Experience, PowerPoint, Microsoft Word, Process Improvement, Visio, Microsoft Excel, Access, Software Documentation, Business Analysis, SharePoint
Education
University of Michigan-Dearborn 2004 — 2009
Bachelor of Business Administration (BBA), Information Technology Project Management
Henry Ford Community College 2000 — 2004
Associate's degree, Business/Commerce, General
Ford Motor Credit Company December 2014 - Present
Ford Motor Credit Company 2011 - December 2014
Skills
Credit, Loans, Portfolio Management, Banking, Risk Management, Financial Analysis, Credit Risk, Relationship Management, Account Management, Sales Management, Customer Service, Credit Analysis, Business Analysis, Analysis, Financial Risk
Education
Greenville Technical College
Strayer University
Technical Innovation March 2014 - Present
Safe-Guard Products February 2012 - August 2013
CoBridge Communications May 2009 - January 2012
Knology Inc April 2007 - April 2009
PrairieWave Communications December 2003 - April 2007
Martin Group November 1999 - November 2003
Hexcel Corporation April 1996 - November 1999
Ford Motor Credit Company July 1980 - April 1996
Skills
Mergers & Acquisitions, Private Equity Funding, Capital Funding, Contract Negotiation, Integrating Businesses, Strategic Financial..., Team Building, Staff Development, Financial Analysis, Financial Forecasting, Turnaround Strategy, Operational Planning, International Business, Start-ups, Operations Management, Private Equity, Budgets, Strategic Planning, Telecommunications, Financial Planning, Capital Budgeting, Business Development, Strategy, Finance, Management
Education
Stanford Graduate School of Business 1978 — 1980
MBA, General Management and Finance
Hope College 1974 — 1978
Bachelor of Arts, Computer Science
Ford Motor Credit Company June 2015 - Present
Expeditors May 2014 - August 2014
Co-op Services Credit Union May 2013 - August 2013
Centennial Country Club April 2012 - August 2012
Champps April 2011 - December 2011
5ive Restaurant of St. Johns April 2009 - April 2011
Skills
Communication, Teamwork, Team Leadership, Financial Analysis, Financial Accounting, Sales, Organizational..., Microsoft Office, Microsoft Excel, Public Speaking, Leadership, Time Management, Data Entry, Microsoft Word, Accounting, Customer Service, PowerPoint
Education
Grand Valley State University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Marketing/Accounting
Grand Valley State University 2012 — 2015
Marketing and Accounting
HCR ManorCare May 2015 - Present
Ford Motor Credit Company May 2014 - August 2014
YMCA Camp Copneconic June 2013 - August 2013
YMCA Camp Copneconic June 2012 - August 2012
On-Stage School of Dance August 2009 - June 2011
Skills
Advertising, Microsoft Word, Microsoft Excel, Customer Service, Photoshop, Social Media, Facebook, PowerPoint, Social Media Marketing, Microsoft Office, Teamwork, Leadership, Time Management
Education
Grand Valley State University 2011 — 2015
Bachelor's degree, Marketing, Graduate
Holly High School 2007 — 2011
High School diploma, general education
TIAA-CREF June 2014 - Present
SAFCo November 2013 - May 2014
JPMorgan Chase January 2010 - March 2013
Citi September 1998 - October 2008
Ford Motor Credit Company January 1996 - February 1998
Ford Motor Credit Company August 1995 - January 1996
Ford Motor Credit Company 1993 - 1995
Ford Motor Credit Company 1988 - 1993
Ford Motor Credit Company 1981 - 1988
Skills
Call Center, Financial Analysis, Underwriting, Recruiting, Project Management, Credit Analysis, Management, Financial Services, Performance Management, Analysis, Loss Mitigation, Strategic Planning, Business Strategy, Team Building, Sales Operations, Customer Service, Mortgage Servicing, Strategy, Leadership Development, Banking, Finance, Business Process..., Leadership, Mortgage Lending, Change Management, Commercial Lending, Portfolio Management, Budgets, Loan Servicing, Consumer Lending, Loan Origination, Loans, Credit, Financial Risk, Forecasting, Mortgage Banking, Process Improvement, Executive Management, Financial Reporting, Operations Management, Accounts Receivable, Risk Management, Call Centers, Lines Of Credit, Default, Credit Risk, Operational Risk, Customer Satisfaction, Loan Modifications, Auto
Education
Mississippi State University - College of Business and Industry 1979 — 1981
BS, Management
Hinds Community College 1977 — 1979
Associate, Business
Warren Central
Warren Central
Ford Motor Credit Company August 2015 - Present
Ford Motor Credit Company July 2013 - August 2015
Kraft Business Systems, Inc February 2013 - May 2013
Vanguard Charter Academy August 2012 - May 2013
GVSU University Bookstore August 2011 - May 2013
Skills
Microsoft Office, Social Media, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Event Planning, Facebook, Public Speaking, Time Management, Inventory Management, Advertising, Marketing, Social Media Marketing, Research, Retail, Public Relations, Outlook, Access, Customer Satisfaction
Education
Grand Valley State University 2009 — 2013
Bachelor of Business Administration (BBA), International Business, Marketing
Grosse Ile High School
Travelers Insurance 2005 - Present
Acordia Insurance October 2004 - October 2005
Allstate April 2002 - October 2004
Ford Motor Credit Company July 1999 - April 2002
Skills
Underwriting, Workers Compensation, Health Insurance, Life Insurance, Term Life Insurance, Financial Analysis, Homeowners, Indemnity, Credit, Loans, Credit Analysis, Commercial Insurance
Education
Chadwick University
Accounting and Finance
Heald College-San Francisco
Computer Network Engineering
ALL SAINTS CONSULTING July 2012 - Present
All Saints Consulting August 2012 - January 2014
Modern Tax Service dba Jackson Hewitt December 2012 - February 2013
Ford Motor Company August 2005 - July 2012
Ford Motor Credit Company January 1998 - August 2005
Operations Services January 1993 - January 1998
Ford Motor Credit Company January 1986 - January 1991
Ford Motor Credit January 1986 - January 1991
Ford Motor Credit January 1980 - January 1986
Ford Motor Company January 1979 - January 1980
Skills
Cisco Technologies, Active Directory, Windows Server, Network Security, VMware, Data Center, Firewalls, Network Administration, ITIL, Servers, Virtualization, Disaster Recovery, Switches, VPN, CCNA, Troubleshooting, DNS, TCP/IP, Security, Linux
Education
Brooke High School
Henry Ford Community College
associate’s degree, Business Administration
Ford Motor Credit Company February 2015 - Present
Yahoo Fantasy Sports September 2010 - Present
Ford Motor Credit Company June 2013 - January 2015
Merck Group February 2013 - February 2013
St Paul Hotel December 2009 - December 2012
Food & Beverage Service October 2010 - October 2012
Club de Soccer Royal St-Bruno May 2008 - December 2009
Skills
Leadership, Entrepreneurship, Solid Presentation..., Hospitality Management, French, Revenue Analysis, Hospitality, Training, Human Resources, Management, Hospitality Industry, Customer Service, Customer Satisfaction, Teamwork, Event Planning
Education
Concordia University 2010 — 2012
Bachelor of Commerce, International Business
Université de Montréal - HEC Montréal 2008 — 2009
Champlain College St-Lambert 2005 — 2007
Social Science, Commerce
Grand Valley State University August 2012 - Present
Ford Motor Credit Company May 2015 - August 2015
MJR Digital Cinemas June 2014 - August 2014
MJR Digital Cinemas May 2013 - August 2013
Skills
Accounting, Microsoft Office, Detail Oriented, Self Motivated, Time Management, Customer Service, Risk Management, Team Leadership, Project Management
Education
Grand Valley State University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Energy & Lighting Solutions LLC December 2014 - Present
Jump Start Agency Group LLC November 2011 - Present
Bolivar Landfill January 2015 - June 2015
Binkley Family Invests Portfolio Manager October 2014 - June 2015
Ford Motor Credit Company March 1998 - September 2009
Community Resource Center November 1997 - October 2000
Skills
Strategy, Entrepreneurship, Marketing, Lead Generation, B2B Marketing, Small Business, Marketing Strategy, Direct Marketing, New Business Development, Email Marketing, Social Media Marketing, SEM, Customer Acquisition, Business Networking, Sales Presentations, B2B, Mobile Marketing, Brand Development, Web Marketing, Social Networking, Market Planning, Motivational Speaking, Strategic Partnerships, Strategic Financial..., Web Development, Database Administration, Consulting, Product Marketing, Online Marketing, Sales Process, Competitive Analysis, Marketing Management, Advertising Sales, Digital Printing, Development Of..., Direct Sales, Brand Management, Customer Retention, Trade Shows, Selling, Computer Repair, Direct Mail Campaigns, Digital Marketing, Relationship Marketing, Market Analysis, Sales Operations, PPC, Media Planning, Brand Awareness, Property Management
Education
Austin Peay State University 2009 — 2013
Public Management/ Criminal Justice, Public Sector Management, Marketing Advertsing, Criminal Justice Pre Law, 3.87
Las Vegas Technical Institute 2008 — 2009
c++, c#, A+, Cisco, MSCE, HTML, CSS, Information Technology
Henry Ford Community College 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, Marketing, 3.79
Alvin C. York Institute 1989 — 1993
High School, Business Administration
BB&T Equipment Finance March 2007 - Present
Ford Motor Credit Company March 1998 - February 2007
Skills
Portfolio Management, Risk Management, Bankruptcy, Process Improvement, Litigation, Management, Leadership, Financial Risk, Operational Risk..., Banking, Vendor Management
Education
Hillsdale College 1989 — 1993
Bachelor of Arts (BA), Business Finance
Allstate July 2011 - Present
Ford Motor Credit Company October 2002 - March 2011
Lowestfare.com January 1999 - January 2002
Trinity Christian Sc August 1998 - June 2001
Skills
Call Centers, Risk Management, Banking, Insurance, Six Sigma, Customer Service, Management, Microsoft Excel, Credit
Education
Greenville College 1976 — 1980
BA, History/Political Science
Regis University
MBA
DCMA July 2013 - Present
Defense Contract Management Agency December 2010 - Present
DCMA April 2012 - July 2013
Thieblot Ryan June 2007 - January 2010
CoStar Group October 2006 - June 2007
Ford Motor Credit Company April 1986 - July 2006
Ford Motor Credit Company June 2000 - July 2004
Ford Motor Credit Company 1999 - 2000
Ford Motor Credit Company 1996 - 1999
Skills
Employee Training, Leadership, Vendor Management, Cross-functional Team..., Strategic Planning, Operations Management, Six Sigma, Training, Customer Service, Business Process..., Forecasting, Process Improvement, Coaching, Team Building, Management, Human Resources, Sales, Customer Satisfaction, Change Management, Microsoft Excel, Performance Management, Budgets, Team Leadership
Education
Howard Community College 2010 — 2010
Microsoft Project
Project Masters Inc 2010 — 2010
The PMP Certification Program
The Johns Hopkins University - Carey Business School 1999 — 2003
MS, Organization Development & Human Resources
Towson University 1981 — 1985
B.S., Business
Edgewood High School 1978 — 1981
Trinity Home Health Services August 2011 - Present
Trinity Health January 2011 - August 2011
Ford Motor Credit Company 2005 - 2010
Ford Motor Credit Company 1999 - 2005
Ford Motor Credit Company 1997 - 1999
Ford Motor Credit Company 1996 - 1997
Ford Motor Credit Company 1995 - 1996
Ford Motor Credit Company 1985 - 1995
Budget Rent a Car 1982 - 1985
Budget Rent a Car 1978 - 1982
Education
Henry Ford Community College
Business
University of Detroit Mercy
Business and Accounting
Ford Motor Credit Company September 2013 - Present
Secure-24 November 2010 - September 2013
Henry Ford Optimeyes January 2006 - November 2010
Henry Ford Optimeyes March 2000 - January 2006
Skills
Troubleshooting, Windows, Team Building, Microsoft Office, Customer Service, Operations Management, Disaster Recovery, IT Management, Outlook, Active Directory, Inventory Management, Microsoft Excel, Microsoft Exchange, IT Operations, IT Strategy, Windows Server, Retail, VMware, Microsoft Lync, Microsoft Sharepoint, SharePoint, Nagios, Citrix Metaframe, Citrix, Microsoft SQL Server, Distributed File Systems, Altiris Deployment..., SQL, System Administration, Hardware, Lync, Servers, Group Policy, Blackberry Enterprise..., Windows XP, IIS, VMware ESX, DNS, Virtualization, DHCP
Education
Henry Ford Community College 1997 — 1999
Commonwealth Plywood October 1991 - Present
Ford Motor Credit Company July 1989 - September 1991
Skills
Accounts Receivable, Credit, Credit Control, Reconciliation, Risk Management, Billing, Accounting, Customer Service, Cash, Negotiation, Financial Analysis, Credit Analysis, Account Reconciliation, Invoicing, Credit Risk, Financial Risk, Cash Flow, Finance, Forecasting, Credit Management, Cash Management, Financial Reporting
Education
HEC Montreal
BAA, Finances-Accounting
VW Credit, Inc. January 2012 - Present
VW Credit Canada, Inc April 2005 - January 2012
Ford Credit Canada March 2001 - April 2005
Ford Motor Credit Company September 1998 - March 2001
Skills
Automotive, Customer Satisfaction, Profit, Team Building, Credit, Forecasting, Credit Analysis, Customer Retention, Credit Risk, Risk Management, Financial Analysis, Business Strategy, Strategic Planning, Negotiation, Sales Management, Business Planning, Executive Management, Process Improvement, Finance, Operations Management, Pricing, Competitive Analysis, Management, Leadership, Business Development, Sales Operations, Strategy, New Business Development, Cross-functional Team...
Education
Université de Montréal - HEC Montréal 1984 — 1988
BAA, Marketing
Ford Motor Company January 2011 - Present
Ford Motor Credit Company December 2003 - December 2010
Ajilon Consulting August 2000 - December 2003
TechTeam Global November 1998 - August 2000
Skills
Networking, Cisco IOS, Cisco Technologies, Disaster Recovery, Network Security, Data Center, Servers, WAN, Switches, Network Administration, Network Engineering, Firewalls, VMware, CCNP, TCP/IP, Routing, Troubleshooting, DNS, VPN, Active Directory
Education
Baker College 2011 — 2012
Bachelor's degree, IT & Security
Davenport University 2010 — 2011
B.S., Network Security
Henry Ford Community College 2000 — 2007
Associate's degree, Network Administration
University of Michigan-Dearborn 1997 — 1999
Computer and Information Science
CAPITAL ONE April 2011 - November 2011
COMMUNITY ECONOMIC DEVELOPMENT ASSOCIATION May 2007 - July 2010
JP MORGAN CHASE July 2005 - May 2007
FORD MOTOR CREDIT COMPANY August 2002 - June 2005
FORD MOTOR CREDIT COMPANY June 2001 - June 2005
Skills
Relationship Management, Training, Underwriting, Credit, Portfolio Management, Negotiation, Credit Analysis, Banking, Finance, Loans, Six Sigma, Financial Risk, Management, Leadership, Analysis, CRM, Commercial Lending
Education
Hope International University 1999 — 2000
MBA
Life Pacific College 1994 — 1999
BA
Ford Motor Credit Company July 2014 - Present
Ford Motor Credit Company February 2012 - July 2014
Ford Motor Credit Company May 2008 - February 2012
Ford Motor Credit Company April 2005 - April 2008
Ford Motor Credit Company September 1997 - March 2005
Skills
Credit Analysis, Financial Analysis, Call Center, Financial Reporting, Risk Management, Six Sigma, Customer Service, Banking, Credit Risk, Credit, Relationship Management, Finance, Portfolio Management, Consumer Lending, Loans, Financial Risk
Education
Middle Tennessee State University 1999 — 2002
M.B.A.
Haslam College of Business at the University of Tennessee 1988 — 1992
B.S., Finance
Convergenz, LLC August 2010 - Present
SDI Consulting, Inc. June 2003 - August 2011
Zurich Insurance April 2004 - November 2007
Ford Motor Credit Company November 1995 - December 2003
Skills
Strategy, Business Development, Strategic Planning, Management, Process Improvement, Executive Coaching, Marketing Strategy, Business Process..., Business Strategy, P&L Management, Entrepreneurship, Training, Analysis, Start-ups, Leadership, Small Business
Education
Harvard Business School
Corporate Strategy and Leadership
Rollins College
Bachelor of Arts (B.A.), Economics
Ford Motor Credit Company June 2000 - Present
Skills
Public Speaking, Customer Service, Microsoft Office, Microsoft Word, Teaching, Music, Microsoft Excel, PowerPoint, Outlook, English, Windows, Musical Theatre, Music Theory, Singer, Public Relations, Singing, Event Planning, Leadership, Photoshop, Social Media, Social Networking, Strategic Planning, Team Building
Education
Greenville Technical College
Maple Manor April 2014 - Present
Savvy Salon November 2008 - December 2013
Henry Ford Community College August 2009 - May 2013
Jawood Contractors/Blue Cross Blue Shield of Michigan – Business September 2006 - December 2008
Ford Motor Credit Company January 1995 - January 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Windows, Team Leadership
Education
Henry Ford Community College 2009 — 2013
Associate, Physical Therapist Assistant
Irene's Myomassology Institute 2003 — 2004
Graduate, Massage Therapy/Therapeutic Massage
Ford Motor Company March 2015 - Present
Ford Motor Credit Company September 2013 - March 2015
Ford Motor Credit Company May 2013 - September 2013
Michigan State University Department of Finance August 2011 - May 2013
Ford Motor Company June 2012 - August 2012
Osceola County School District August 2008 - July 2011
21st Century SPIRIT January 2008 - May 2008
Skills
Leadership, Teaching, Program Management, Financial Modeling, Finance, Research, Tutoring, Data Analysis, Marketing, Microsoft Excel, Public Speaking, Training, Customer Service, Microsoft Office, PowerPoint, Leadership Development, Forecasting, Risk Based Pricing, Market Research, Microsoft Word, Teamwork, Nonprofits, Access, Team Leadership, Financial Analysis, Management, Higher Education, Time Management, Critical Thinking, Strategic Planning, Project Management, Process Improvement, Analysis, Fundraising, Team Building, Project Planning, Strategy, Sales, Event Planning, Budgets, Cross-functional Team..., Risk Management, Business Strategy, Social Networking, Social Media, Outlook, Editing, Negotiation, Business Process..., Business Analysis
Education
Michigan State University - The Eli Broad College of Business 2011 — 2013
Master of Business Administration, Finance; Strategic and Change Management
Hope College 2004 — 2008
Bachelor of Arts, English, Secondary English Education
KJZ CONSULTING LLC September 2011 - Present
Dreyer's Grand Ice Cream July 1999 - June 2004
Dreyer's Grand Ice Cream July 1994 - July 1999
Dreyer's Grand Ice Cream September 1985 - July 1994
Saga Corporation July 1983 - August 1985
Saga Corporation September 1980 - June 1983
Ford Motor Credit Company July 1977 - August 1980
Baylor College of Medicine January 1975 - August 1977
United States Navy June 1971 - August 1974
Skills
Cost Reduction Solutions, Cost Reduction..., Cost Reduction..., Negotiation, Process Improvement, Forecasting, Budgets, Business Planning, Cross-functional Team..., Financial Analysis, Income Statement, Operations Management, Team Building
Education
University of Houston 1974 — 1977
MBA, Finance
University of Toledo 1969 — 1971
BBA, Management
Hillsdale College 1967 — 1969
None, Liberal Arts
Sephora inside JCPenney July 2015 - Present
Charming Charlie May 2012 - July 2015
Bay County Board of County Commisioners February 2012 - February 2013
Sprint July 2007 - February 2012
Ford Motor Credit Company June 2006 - June 2007
Wind Drift Motel February 2002 - October 2006
Skills
Typing, Customer Service, Cashiering, Apparel, Compliance, Interviews, Key Performance..., Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Quality Assurance, QuickBooks, Windows, Public Speaking, Project Management, Recruiting, Sales, Inventory Management, Merchandising, Management, Time Management, Training, Hiring, Retail, Team Building, Strategic Planning, Visual Merchandising, Inventory Control, Performance Management, Loss Prevention, Marketing Strategy, Customer Satisfaction, Retail Sales, Profit, Store Operations, Marketing, Driving Results, Social Networking, New Business Development, Team Leadership, Sales Management, Coaching, Store Management, Leadership, Employee Training, Customer Experience, POS, Interviewing Skills
Education
Gulf Coast Community College 1997 — 1999
Dental Assisting, Dental Assisting/Assistant
Panama City Christian School 1990 — 1991
Blue Cross and Blue Shield Association August 2013 - Present
Ford Motor Credit Company August 2010 - August 2013
West Virginia University August 2008 - May 2010
West Virginia University—Bureau of Business & Economics Research August 2005 - May 2008
Coral Gables April 1999 - August 2005
Skills
Stata, SAS, Economics, Statistical Modeling, Econometrics, SQL, Matlab, SAS E-Miner, Forecasting, Research, Data Analysis, Quantitative Analytics, Eviews, Data Mining, Statistics, Financial Analysis, Finance, Qualitative Research, Microeconomics, Economic Research, Macroeconomics, Financial Modeling, Analysis, LaTeX, Public Policy, Analytics, Logistic Regression, Linear Regression, Time Series Analysis, Predictive Modeling, SAS programming, Predictive Analytics
Education
West Virginia University 2005 — 2013
Doctor of Philosophy (Ph.D.), Economics, G.P.A.: 3.86/4.0
West Virginia University 2005 — 2010
Master of Arts (MA), Economics, 3.86/4.00
Hope College 2001 — 2005
BA, Economics and Business Management; minor in Mathematics (2005)
Saugatuck High School
Ford Motor Credit Company August 2015 - Present
Ford Motor Credit Company June 2015 - August 2015
Ford Motor Credit Company May 2015 - June 2015
Ford Motor Credit Company September 2013 - May 2015
Media Planet July 2012 - July 2013
Hawaii Pacific University September 2011 - April 2012
Skills
Microsoft Office, Social Media, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Inventory Management, Team Leadership, Public Speaking, Photoshop, Retail, Teamwork, Merchandising, Inventory Control, Social Networking, Research, Facebook, Outlook, Management, Sales, Project Management, CRM, B2B, Business Development
Education
Hawaii Pacific University 2008 — 2012
Bachelor of Science (B.S.), Business Administration; Marketing and entrepreneurial studies, 3.5
Ecole Secondaire Catholique Sainte 2004 — 2012
InfoMC July 2013 - Present
Ford Motor Credit Company February 2013 - June 2013
Reserve GR September 2010 - January 2013
Amway Grand, 1913 Room November 2009 - September 2010
Speechless Chocolates llc May 2008 - September 2009
Skills
Restaurants, Marketing, Wine, Food, Online Advertising, Event Planning, Customer Service, Event Management, Public Relations, Research, Budget, Team Building, Strategic Planning, Social Media, Sales, Microsoft Office, Public Speaking, PowerPoint, Social Networking, Microsoft Excel, Budgets, Leadership Development, Coaching, Account Management, Leadership, Recruiting, Time Management, Training
Education
Grand Valley State University 2010 — 2012
BBA, Marketing and Economics, Suma Cum Laude graduate
Alpena Community College 2005 — 2007
AA, Liberal Arts
Ford Motor Credit Company June 2015 - Present
Ford Motor Credit Company July 2014 - June 2015
Ford Motor Credit Company June 2013 - July 2014
Ford Motor Credit Company February 2013 - June 2013
Steelcase Health October 2011 - December 2012
The B.O.B. August 2011 - October 2012
Fox Hills Golf May 2008 - November 2010
Max and Erma's Restaurants April 2006 - April 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, HTML, Research, Social Media, Public Speaking, Teamwork, Windows, English, Spanish, Marketing Strategy, Strategic Planning, Strategic Communications, Community Outreach, Travel, Market Research, Social Media Marketing, Product Marketing, Customer Satisfaction, Product Development, Sales, Marketing Management, International Marketing, Financial Analysis, Dealer Relationships, Marketing, Management, Training, Leadership, Finance, Time Management, Social Networking
Education
Grand Valley State University 2008 — 2012
Bachelor of Arts (B.A.), International Business, Marketing, Spanish
Plymouth High School 2004 — 2008
Futurist Construct Security 2012 - Present
Self-employed & Partnership Formations 1984 - Present
American Assisted Living, Inc. (and affiliates) 1977 - 2002
Various Non-Profit Enterprises 1977 - 2000
Michigan State Police, State of Michigan 1996 - 1998
Michigan State University 1987 - 1988
Laitala, Freeman, Smith & Fowler 1977 - 1984
MidAmerica Investment Corporation 1977 - 1978
Ford Motor Credit Company 1973 - 1977
Ann Arbor Bank & Trust 1972 - 1973
Skills
Executive Management, Leadership, Public Affairs, Regulatory Compliance, Public Policy, Training, Technical Writing, Proposal Writing, Report Writing, News Writing, Creative Writing, Speech Writing, Market Research, Feasibility Studies, Legal Research, Regulatory Analysis, Firearms, Investigative Research, Research, Corporate Security, Microsoft Office, Negotiation, Strategic Decision...
Education
Harvard Extension School 2012 — 2015
Continuing Education, Journalist, Media Law, Copyright & Trademaark Law & Globalization & National Security
Western Michigan University 1992 — 1993
Public Administration
Michigan State University
Bachelor of Science (B.S.), Multi-disciplinary Social Science, With Honors
Urban Land Institute
Real Estate Development
St. George's Independent School August 2015 - Present
Young Life September 2014 - Present
Evolve Bank and Trust February 2015 - September 2015
Evolve Bank and Trust July 2014 - August 2015
The Love Kitchen, Inc. December 2011 - January 2015
Ford Motor Credit Company October 2013 - June 2014
Ford Motor Credit Company July 2013 - September 2013
Financial Management Association April 2012 - May 2013
Dixon Hughes Goodman LLP June 2012 - August 2012
Memphis Leadership Academy June 2012 - August 2012
Skills
Accounting, Leadership, Management, Financial Analysis, Public Speaking, Auditing, Budgets, Bloomberg Terminal, Policy, Bloomberg Equities..., Bloomberg Fixed Income..., Bloomberg Foreign..., Bloomberg Commodities..., Account Management, Customer Advocacy, Financial Audits, Tax Preparation, Bank Reconciliation, Bookkeeping, Volunteering, Portfolio Management, Mortgage Underwriting, Commercial Underwriting, Physician Relations, Conventional...
Education
Haslam College of Business at the University of Tennessee 2009 — 2013
Bachelor's degree, Finance, Economics, Graduate
St. George's Independent School 1996 — 2009
Ford Motor Company March 2012 - Present
Alliance Inspection Management September 2011 - March 2012
Alliance Inspection Management August 2009 - August 2010
American Road Inspection Services (AMRO) - subsidiary of Ford Motor Credit Company August 2006 - August 2009
Ford Motor Credit Company February 2001 - August 2006
ITW 1998 - 2001
Skills
Inventory Management, Automotive, Outlook, Problem Solving, Customer Satisfaction, Manufacturing, Lotus Notes, Customer Service, Sales Management, PowerPoint, Training, Microsoft Office, Program Management, Account Management, Team Building, Contract Negotiation, Human Resources, Sales, Logistics, New Business Development, Process Scheduler, Microsoft Excel, Process Improvement, Recruiting, Leadership, Vehicles, Continuous Improvement, Six Sigma, Root Cause Analysis, Microsoft Word, Employee Relations, SharePoint, Databases, Business Analysis, Warranty, Technical Recruiting, Purchasing, Operations Management, Engineering, Strategic Sourcing, Sourcing, Negotiation, Vendor Management, SAP
Education
Henry Ford Community College 1996 — 2000
Business
Ford Motor Company December 2013 - Present
Ford Motor Company March 2013 - December 2013
Ford Motor Company October 2012 - February 2013
Ford Motor Credit Company January 2012 - October 2012
Ford Motor Credit Company November 2010 - December 2011
Ford Motor Credit Company November 2009 - November 2010
Skills
Credit Risk, Banking, Credit Analysis, Credit, Financial Analysis, Marketing Strategy, Sales Operations, Sales & Marketing..., Negotiation, Customer Retention, Forecasting, Customer Satisfaction, Marketing, Sales, Finance, Business Planning, Pricing, Competitive Analysis, Sales Process, Business Strategy, Management, Automotive, Process Improvement, Sales Management, CRM, Strategy
Education
HEC Montréal 2006 — 2009
Bachelor, Finance
Ford Motor Company March 2014 - Present
Ford Motor Company November 2012 - February 2014
Ford Motor Company September 2010 - December 2012
Ford Motor Company April 2010 - September 2010
Ford Motor Company August 2000 - April 2010
Ford Motor Credit Company February 2002 - November 2003
Skills
Product Marketing, Business Development, Product Launch, Brand Development, Product Development, Marketing, Marketing Communications, Pricing Strategy, Project Management, Management, CO-PA, Pricing, Sales, Multi-channel Marketing, Cross-functional Team..., Automotive, Competitive Analysis, Training, Marketing Strategy, Sales Management, CRM, Market Research, Project Implementation, Project Facilitation, Profitability Management, Team Motivator, F&I
Education
Hillsdale College 1996 — 2000
B of A, Marketing Management
Ford Motor Credit Company November 2006 - March 2010
Ford Motor Credit Company July 2003 - November 2006
Ford Motor Credit Company July 2000 - July 2003
adidas group 1998 - 2000
Skills
Data Entry, Customer Service, Management, Microsoft Excel, Outlook, PowerPoint, Sales, Microsoft Word, Communication, Administrative..., Time Management, Access, 10 Key, Customer Support, Administration, Fax, Account Management, Team Building
Education
Greenville Technical College 2010 — 2012
Associate of Arts (AA), Administrative Office Technology
Ford Motor Credit Company April 2006 - Present
Ford Motor Credit Company March 2003 - March 2006
Ford Motor Credit /IT Treasury Systems-CBSI February 1997 - December 2000
Chrysler Corp. - Complete Business Solution Inc. April 1996 - February 1997
Skills
Process Improvement, MS Project, Project Management, Visio, Six Sigma, Data Analysis, Risk Management, Enterprise Software, Quality Assurance, Analysis, Enterprise Architecture, Project Planning, Testing, Management, Business Process, Project Portfolio..., Business Requirements, Business Process...
Education
University of Michigan-Dearborn 1992 — 1994
Bachelor of Business Administration (BBA), Finance & MIS
Henry Ford Community College 1990 — 1992
Associate of Science (AS), Accounting and Finance
Edward Jones September 2011 - Present
Ford Motor Credit Company January 1992 - January 2005
Ford Motor Credit Company 1973 - 2005
Ford Motor Credit Company January 1973 - January 1992
Skills
Customer Service, Team Building, Process Improvement, Microsoft Office, Leadership, Strategic Planning, Banking, Insurance, Credit, Negotiation, Sales, Budgets, Accounts Receivable, Time Management
Education
Calhoun Community College
Microsoft Applications 2007
Howard Community College
Accounting I & II
Northrop Grumman Corporation November 2010 - Present
Northrop Grumman Corporation March 2009 - November 2010
Northrop Grumman Corporation April 2008 - March 2009
AmeriCredit 2007 - 2008
Ford Motor Company December 2004 - February 2007
Ford Motor Credit Company January 2001 - December 2004
PRIMUS Automotive Financial Services January 1997 - January 2001
PRIMUS Automotive Financial Services January 1992 - January 1997
Skills
Cross-functional Team..., Finance, Six Sigma, Forecasting, Management, Team Management, Leadership, Team Leadership, Strategy, Training, Project Management, Process Improvement, Time Management, Testing, Mentoring, Analysis, Human Resources, Start-ups, Banking, Call Centers, Operations Management, Business Process..., Program Management, Financial Analysis
Education
Harding University 1979 — 1982
BA, Journalism
Ford Motor Credit Company November 1999 - April 2006
Education
Hampton University 1979 — 1983
Ford Motor Credit October 2005 - Present
Ford Motor Credit Company April 1997 - Present
Nissan 1991 - 1997
Ford Motor Company January 1984 - June 1991
Skills
Black Belt, Six Sigma, PMP
Education
Miami University 1981 — 1982
MBA, Management
Hanover College 1977 — 1981
BA, Business
American Honda Finance Corp. June 2014 - Present
American Honda Finance Corp. October 2003 - Present
American Honda Finance Corp. July 2012 - June 2014
American Honda Finance Corp. June 2010 - July 2012
American Honda Finance Corp. July 2007 - June 2010
American Honda Finance Corp. March 2006 - July 2007
American Honda Finance Corp. September 2004 - March 2006
Ford Motor Credit Company 1996 - 2003
Skills
Finance, Strategic Planning, Customer Service, New Business Development, Vehicles, Sales, Retail, Profit, Team Leadership, Dealer Management, Automotive Aftermarket, Training, Automobile, Loans, Business Planning, Sales Process, Competitive Analysis, Parts, Portfolio Management, Marketing, Sales Operations, Inventory Management, Credit, Budgets, Account Management, Warranty, Operations Management, Team Building
Education
Hartwick College 1992 — 1996
Carver Properties March 2010 - Present
PayPal June 2009 - March 2010
PayPal January 2009 - June 2009
Visa April 2006 - November 2008
Visa December 2004 - April 2006
Visa October 2002 - December 2004
Visa April 1997 - October 2002
Capital One January 1993 - April 1997
Tennesse Valley Authority January 1993 - May 1994
Ford Motor Credit Company January 1987 - January 1990
Skills
Business Development, Payments, Credit Cards, Financial Services, Analytics, Strategy, Cross-functional Team..., Finance, Marketing Strategy, CRM, Market Research, Strategic Planning, Direct Sales, Marketing, Leadership, Mobile Devices, Sales Process, E-commerce, Sales, Strategic Partnerships, Program Management
Education
University of Tennessee-Knoxville - College of Business Administration 1990 — 1992
MBA
University of Tennessee-Knoxville 1982 — 1986
BS, Business
Ford Credit August 2015 - Present
Ford Motor Credit Company January 2015 - Present
Ford Motor Credit Company August 2012 - Present
Ford Motor Credit Company December 2007 - August 2012
Michigan Peer Review Organization August 2006 - November 2007
Skills
SAS programming, Microsoft Office, JMP, SAS Enterprise Guide, SAS Enterprise Miner, SAS, Analytics, Logistic Regression, Predictive Modeling, Statistical Modeling, Analysis, Credit Risk
Education
University of Michigan 2002 — 2006
Master of Science (MS), Biostatistics
Grand Valley State University 1998 — 2002
Bachelor of Science (BS), Statistics
TD Bank Group February 2012 - Present
Roger Warmelink, CPA February 2010 - March 2012
Ford Motor Credit Company September 2007 - February 2010
Ford Motor Credit Company November 2005 - September 2007
Ford Motor Credit Company February 2002 - November 2005
Ford Motor Credit Company July 2000 - February 2002
Ford Motor Credit Company May 1998 - July 2000
Ford Motor Credit Company December 1994 - May 1998
Skills
Financial Analysis, Six Sigma, LLC, Project Management, Credit, Cross-functional Team..., Analysis, Finance, Training, Accounts Receivable, Auditing, Portfolio Management, Credit Analysis, Risk Management
Education
Western Michigan University 1983 — 1985
Bachelor, Accounting and Business
Grand Rapids Community College 1981 — 1983
Associates
Ford Motor Company April 2012 - Present
Ford Motor Credit Company June 2005 - March 2012
National TechTeam June 1997 - August 2000
Skills
Network Security, Windows Server, Servers, Disaster Recovery, Data Center, VMware, Virtualization, Visio, SharePoint, Security, ITIL, IIS, VMware ESX, Networking, DNS
Education
University of Detroit Mercy 2012 — 2014
Master of Science (MS), Information Assurance
University of Detroit Mercy 2011 — 2012
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Henry Ford Community College 2007 — 2009
AAS, Computer Information Science
Walden University
Doctor of Information Technology, Computer and Information Systems Security/Information Assurance
Ford Motor Credit Company January 2013 - Present
Skills
Word, PowerPoint, Excel, Scheduling, Microsoft Office, Microsoft Excel, Outlook, Process Scheduler, Microsoft Word, Six Sigma, Project Management, Team Building, Manufacturing, Process Improvement, Budgets, Customer Satisfaction, Purchasing, Leadership, Spreadsheets, Customer Service, Sales, Product Development, Forecasting, Invoicing
Education
Hillsdale College 1975 — 1979
Hewlett-Packard October 2013 - Present
Hewlett-Packard November 2011 - October 2013
Hewlett-Packard June 2009 - November 2011
Hewlett-Packard July 2006 - June 2009
VIA Information Tools August 2005 - July 2006
VIA Information Tools August 2004 - August 2005
VIA Information Tools May 2001 - August 2004
El Paso June 1998 - February 2001
Ford Motor Credit Company May 1997 - June 1998
Henry Ford Health System February 1996 - May 1997
Skills
Service Delivery, ITIL, IT Service Management, IT Operations, HP
Education
Hiram College 1992 — 1994
Computer Science
Cranbrook
Ford Motor Company January 2005 - Present
Ford Motor Credit Company March 1998 - January 2000
Donnelly Corporation November 1992 - August 1994
Skills
Engineering, R&D, Lean Manufacturing, Automotive, Continuous Improvement, Six Sigma, Design of Experiments, FMEA, Kaizen, PPAP, Minitab, Manufacturing
Education
Northwestern University 1994 — 1996
MS, Mechanical Engineering
Hope College 1990 — 1994
BS, Engineering Physics
Real Soft, Inc. September 2014 - Present
FDIC ECTSO 2012 - Present
JPMorgan Chase November 2009 - December 2010
Penncro March 2007 - December 2009
select protfillo services January 2001 - June 2006
Ford Motor Credit Company March 1995 - June 1999
Bank of Perry Country 1983 - 1995
Skills
Loans, Mortgage Lending, Credit, Mortgage Servicing, Call Centers, Financial Analysis, Loan Servicing, Loss Mitigation, Credit Analysis, Portfolio Management, Customer Service, Banking, AML, Analysis, Asset, Asset Based Lending, Asset Management, Cash Management, Commercial Banking, Commercial Lending, Commercial Mortgages, Consumer Lending, Credit Cards, Credit Risk, Default, Due Diligence, Executive Management, FHA, Finance, Financial Institutions, Financial Risk, Financial Services, Financial Structuring, Funding, Insurance, Investments, Lines Of Credit, Loan Modifications, Loan Origination, Mortgage Banking, Mortgage Underwriting, Operational Risk..., Real Estate, Real Estate Economics, Refinance, Relationship Management, Residential Mortgages, Retail Banking, Risk Management, Small Business Lending
Education
University of Tennessee-Knoxville - College of Business Administration
Bachelor's degree, Finance
Ford Motor Credit Company September 2015 - Present
Ford Motor Credit Company January 2015 - September 2015
Ford Motor Credit Company October 2012 - December 2014
Modis September 2007 - October 2012
National BDPA - Detroit 2005 - September 2012
Flagstar Bank November 2004 - September 2007
Synova October 2002 - November 2004
Synova October 2000 - October 2002
EDS January 1998 - October 2000
National Association of Urban Bankers 1994 - 1998
Skills
Visio, SharePoint, Help Desk Support, Technical Support, Operating Systems, Troubleshooting, Disaster Recovery, Software Installation, Agile Methodologies, JavaScript, Vendor Management, Microsoft SQL Server, Systems Analysis, Business Analysis, Spring, SOA, SQL, Requirements Analysis, Java, Software Documentation, Requirements Gathering, XML, Web Services, Unix, Oracle, Eclipse, Web Applications, Java Enterprise Edition
Education
Heidelberg College 1993 — 1996
BA, Business Administration
University of Toledo
Associate's degree, Data Processing
University of Michigan Health Systems August 2001 - Present
Commerce One December 2000 - August 2001
Bowne Internet Solutions February 1998 - December 2000
Ford Motor Credit Company February 1991 - December 2000
Skills
Web Development, Software Development, Relational Databases, Process Improvement, Software Project..., JBoss Application Server, Java, CSS, HTML, Requirements Analysis, Business Analysis, Splunk, Web Applications, Quality Assurance, SDLC, DB2, Enterprise Architecture, JavaScript, Microsoft SQL Server, Software Documentation, Visio, Information Technology, Integration, SQL, Vendor Management, Healthcare Information..., Databases, Project Management, Enterprise Software, Troubleshooting, Program Management
Education
Hope College 1986 — 1990
Bachelor's degree, Computer Science
New York Institute of Technology-Old Westbury 2002 — 2005
MBA, General
Ford Motor Credit Company March 2011 - Present
Ford Motor Company March 2006 - March 2011
Ford Motor Company October 2002 - March 2006
BASF Health & Nutrition January 2001 - April 2002
La-Z-Boy January 2000 - December 2000
Auto Ameristar August 1996 - October 1999
Skills
Executive..., Office Management, International Travel, Business Travel, Expense Reports, Customer Satisfaction, Negotiation, Time Management, Project Planning, Marketing, Automotive, Customer Service, Accounts Receivable, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Training, Leadership, Administrative..., Spreadsheets, Telephone Skills, Accounts Payable, Fundraising, Grassroots Fundraising
Education
Henry Ford Community College 1996 — 1998
General Studies
Wayne State University 1993 — 1994
General Studies
Southgate Aquinas High School 1989 — 1993
High School Degree, General Studies
Bank of America August 2011 - Present
Team Velocity April 2010 - August 2011
Ford Motor Credit Company September 2007 - March 2009
Ford Motor Credit Company December 1994 - September 2007
Ford Motor Credit Company September 1993 - December 1994
Ford Motor Credit Company April 1992 - September 1993
Ford Motor Credit Company August 1989 - April 1992
Skills
Sales Management, Customer Satisfaction, Selling, Six Sigma, Credit, Sales, Leadership, Marketing, Coaching, Risk Management, CRM, Strategy, Loans, Portfolio Management, Customer Service, Finance, Sales Operations, Customer Retention, Automotive, Financial Services, Financial Risk, Sales Process, Business Planning, Profit, Purchasing, Management, Forecasting, Business Development, New Business Development, Relationship Management, Pricing, Banking, Competitive Analysis, Account Management, Process Improvement, Consumer Lending, Credit Analysis, Team Building, Negotiation, Insurance, Business Strategy, Operations Management, Financial Analysis, B2B, Credit Risk, Commercial Lending
Education
Hofstra University 1979 — 1981
BA, Business Administration
Ford Motor Credit Company July 2006 - Present
Ford Motor Credit Company January 2010 - Present
Ford Motor Credit Company 2003 - 2006
Ford Motor Credit Company 1999 - 2003
Ford Motor Credit Company 1997 - 1999
Ford Motor Credit Company 1994 - 1997
Ford Motor Credit Company 1989 - 1994
Skills
Credit Analysis, Automotive, Customer Satisfaction, Consumer Lending, Forecasting, Process Improvement, Sales Management, Product Management, Marketing Strategy, Marketing Communications, Training, Sales Operations, Financial Analysis, Portfolio Management, Relationship Management, Development & delivery..., Management Consulting, Automotive Sales..., AFIP Certification, Sailing, Business Planning, Leadership, Automobile, Business Strategy, Coaching, Program Management, Selling, Management, Business Development, Team Building, Sales Process, Profit, New Business Development, Business Process..., Call Centers, Sales, Operations Management, Cross-functional Team..., Risk Management, Employee Training, Marketing Management, Account Management, CRM, Retail, Insurance, Strategy, Finance, Dealers, Competitive Analysis, Executive Management
Education
Hillsdale College
BA, Economics & Business Administration
John Jay HS
Regional Acceptance Corporation November 2014 - Present
Regional Finance May 2012 - October 2014
AutoCredit of Nashville August 2009 - June 2010
The Huntington National Bank July 2005 - February 2009
United Auto Credit Corporation February 2004 - June 2005
American Honda Financial Services February 2000 - February 2004
Ford Motor Credit Company October 1996 - February 2000
Skills
Banking, Credit Analysis, Credit, Management, Finance, Leadership, Training, Sales, Financial Analysis, Team Building
Education
Haslam College of Business at the University of Tennessee 1988 — 1993
BS, Statistics
VW Credit Canada, Inc. May 2015 - Present
VW Credit Canada, Inc January 2012 - May 2015
National Bank of Canada September 2009 - January 2012
Chrysler Financial July 2006 - August 2009
Chrysler Financial June 2004 - June 2006
Chrysler Financial February 2003 - June 2004
Mercedes-Benz Credit Canada February 2000 - February 2003
Ford Motor Credit Company 1998 - 2000
Ford Motor Credit Company 1996 - 1998
Skills
Financial Analysis, Sales Management, Business Strategy, Management, Customer Satisfaction, Sales, Credit, Risk Management, CRM, Business Development, Automotive, Finance, Coaching, Credit Analysis, Marketing, Banking, Customer Retention, Team Management
Education
Université de Sherbrooke 2006 — 2011
MBA, Administration
HEC Montréal 1992 — 1995
BAA, Finance
1994 — 1994
BAA, Finance
CEGEP St-Félicien 1990 — 1992
DEC, Administration
Southern Wine & Spirits October 2003 - May 2009
Ford Motor Credit Company 2001 - 2003
Education
Heald College 1999 — 2000
AA Applied Science, Computer Administration
Young Living Essential Oils March 2014 - Present
Progressive Insurance November 2011 - Present
Progressive Insurance October 2008 - November 2011
Progressive Insurance July 2003 - December 2007
Ford Motor Credit Company 2002 - 2003
Skills
Casualty, Customer Service, Cold Calling, Insurance, Leadership, Property & Casualty..., Risk Management, Underwriting, Claim Investigation, Liability Analysis, Liability, Training, Strategic Planning, Account Management, Team Building
Education
Hawaii Pacific University 1999 — 2002
BA, Clinical, Counseling and Applied Psychology
Fannie Mae February 2012 - Present
Fannie Mae March 2010 - February 2012
Ford Motor Credit Company 2004 - March 2010
Skills
SDLC, Business Analysis, User Acceptance Testing, Requirements Analysis, Quality Center, Visio, Requirements Gathering, Process Improvement, Risk Management, Quality Assurance, Business Process..., SharePoint, Credit, Agile Methodologies, XML, Software Project..., MS Project
Education
Henderson State University 1999 — 2003
BS, Computer Science
Ford Motor Credit Company June 2011 - Present
Madison's Steak Grill & Bar March 2008 - February 2011
Financière Banque Nationale May 2010 - August 2010
Education
2009 — 2011
M.Sc., Finance de marché
2007 — 2010
B.A.A., Finance
Royal Adhesives & Sealants December 2013 - Present
CeramTec North America January 2013 - December 2013
CeramTec NA October 2007 - January 2013
CeramTec North America January 2006 - October 2007
Ford Motor Credit Company April 2003 - June 2005
Revman International May 1999 - April 2003
United Rentals May 1995 - May 1999
Skills
Credit & Collections, Global Customer Service, SAP, Process Improvement, Call Center Development, Continuous Improvement, Credit, Inventory Management, Customer Service, Global Sourcing, Lean Manufacturing, Materials, Customer Service..., Call Centers, Customer Satisfaction, Manufacturing, Team Leadership
Education
Greenville Technical College 1991 — 1995
Associate's degree, Business Management
Tennessee Technology Center at Nashville December 2011 - Present
SunTrust Bank September 2010 - May 2011
Ford Motor Credit Company January 2002 - March 2010
Ford Motor Credit Company January 1997 - January 2002
Ford Motor Credit Company January 1995 - January 1997
Bank of America January 1991 - November 1995
Bank of America January 1983 - January 1991
Education
Haslam College of Business at the University of Tennessee 1979 — 1983
Marketing
Greenville Technical College CDC July 2013 - Present
Ford Motor Credit Company 2000 - 2010
US Navy January 1992 - July 1995
Skills
Customer Service, PowerPoint, Conflict Resolution, Microsoft Excel, Outlook, Public Speaking, Leadership, Teamwork, Team Building, Research, Leadership Development, Coaching
Education
Greenville Technical College 2011 — 2013
Associate of Arts (AA) and Associate of Science (AS), Early Childhood Education and Teaching, Preschool
Copelco Capital August 1996 - September 1997
Ford Motor Credit Company March 1990 - June 1996
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Strategic Planning, English, Outlook, Budgets, Research, Negotiation, Photoshop
Education
Hofstra University 1985 — 1989
Bachelor of Business Administration (BBA), Marketing
JPMorgan Chase & Co. October 2014 - Present
Bashas January 2013 - September 2014
Banfield Pet Hospital August 2011 - September 2012
Pima Medical Institute September 2010 - March 2011
Fred Meyer October 2007 - January 2011
Ford Motor Credit Company June 1983 - May 1993
Education
Pima Medical Institute 2010 — 2011
Certified Veterinary Assistant, Veterinary Assistant
Henry Ford Community College 1974 — 1977
Associates in Applied Science, Computers & Math
Ford Motor Credit Company May 2015 - Present
Ford Motor Credit Company August 2013 - May 2015
Ford Motor Credit Company August 2012 - July 2013
Owens Corning January 2012 - June 2012
Owens Corning May 2011 - August 2011
Skills
Process Improvement
Education
Grand Valley State University 2007 — 2011
Bachelor in Science, Information Systems
Audi of America January 2015 - Present
Audi of America February 2008 - December 2014
Jaguar Land Rover February 2005 - February 2008
Jaguar Land Rover February 2003 - February 2005
Ford Motor Credit Company September 2000 - January 2003
Ford Motor Credit Company January 2000 - August 2000
Ford Motor Credit Company 1998 - 1999
Household Finance 1996 - 1998
Toyota Financial Services 1995 - 1996
Primus Automotive Financial Services 1994 - 1995
Skills
Profit, Vehicles, Strategic Planning, Sales, Automotive, New Business Development, Budgets, CRM, Automobile, Strategy, Sales Operations, Customer Satisfaction, Continuous Improvement, Parts, Automotive Aftermarket, Dealers, Pricing, Product Development, Sales Management, Operations Management, Market Planning, Customer Retention, Forecasting, Sales Process, Marketing, Business Development, Income Statement, Warranty, Retail, Cross-functional Team..., Negotiation, Training, Mergers & Acquisitions, Business Planning, Employee Training, Customer Service, Selling, Program Management, Competitive Analysis, Inventory Management, P&L Management, Business Strategy, B2B, Account Management, Team Building, Process Improvement, Market Analysis
Education
Hillsdale College 1989 — 1993
Bachelor of Arts, Christian Studies and Psychology
University of Southern California September 2013 - Present
Inner City Education Foundation June 2012 - July 2013
Michigan State University August 2011 - May 2012
Michigan State University January 2011 - May 2012
Michigan State University January 2011 - July 2011
Ford Motor Credit Company January 2011 - May 2011
Grand Rapids Academic Summer Program June 2006 - May 2009
Skills
Mathematics, Teaching, Writing, Tutoring, Presenting Ideas, Higher Education, Leadership, Statistics, Data Analysis, SAS, Microsoft Word, Analysis, Microsoft Office, Research, Public Speaking, R, Microsoft Excel, PowerPoint, Curriculum Development, LaTeX, Staff Development, University Teaching
Education
Michigan State University 2010 — 2012
Master's degree, Industrial Mathematics
Grand Valley State University 2005 — 2009
Bachelor of Science (B.S.), Mathematics
TD Bank, America's Most Convenient Bank September 2013 - Present
Ford Motor Credit Company January 2013 - September 2013
Ford Motor Credit Company April 2011 - December 2012
Ford Motor Credit Company April 2009 - April 2011
Skills
6 Sigma Black Belt, Black Belt, Process Improvement, Business Process..., Six Sigma, Change Management
Education
Queens University of Charlotte 2002 — 2005
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.8
Houghton College 1995 — 1999
Bachelor's degree, Mathematics and Philosophy
Ford Motor Credit Company 2009 - 2010
Ford Motor Credit Company 2007 - 2009
Ford Motor Credit Company 2003 - 2007
Ford Motor Credit Company 2001 - 2003
Ford Motor Credit Company 2000 - 2001
Ford Motor Credit Company 1999 - 2000
Ford Motor Credit Company 1998 - 1999
Ford Motor Credit Company 1996 - 1998
Ford Motor Credit Company 1995 - 1996
Ford Motor Credit Company 1994 - 1995
Skills
Access, Microsoft Excel, PowerPoint, Word, Microsoft Publisher, Medisoft Medical..., Outlook
Education
Greenville Technical College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Administrative Office Technology with Medical Concentration
Global Business Solutions, Inc April 2003 - Present
ENO International LLC January 2001 - March 2003
Innoventry Inc November 2000 - December 2001
Ford Motor Credit Company June 1998 - November 2000
Ford Motor Company June 1996 - May 1998
Skills
Strategic Planning, Business Strategy, Strategic Financial..., Civil Infrastructure, Business Development, Competitive Analysis, Civil Engineering, Value Chain Analysis
Education
Harvard Business School 1994 — 1996
Master of Business Administration (MBA)
University of Idaho
Master of Science (MS), Structural Engineering
Ford Motor Credit Company November 2013 - Present
Alpha Bank February 2011 - August 2013
Alpha Bank January 2002 - January 2011
EDS Corporation January 1996 - March 2001
Skills
CPA, CMA, American Institute of..., Credit, Loans, Financial Analysis, Banking, Finance
Education
University of Michigan 1991 — 1995
Bachelor of Business Administration (BBA), Accounting
Henry Ford Community College 1992 — 1993
Associate of Arts (AA), Interior Design