I-CAR Company
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I-CAR Employees
Floor Covering Associates, Inc. February 2015 - Present
I-CAR March 2009 - September 2014
GBC August 2007 - February 2009
Day-Timer August 2007 - February 2009
Skills
Key Account Management, Sales Process, Inside Sales, Maintaining Strong..., Report Writing, Strategic Planning, Organization, Customer Retention, Sales Management, New Business Development, Automotive, Customer Satisfaction, Customer Service, Profit, Vehicles, Sales Operations, Account Management, Sales, Pricing, Inventory Management, Management, Team Building, Purchasing, Negotiation, Forecasting, Automobile, Assertiveness, Highly detail oriented, Creative Problem Solving, Collaboration, Marketing Communications, Operations Management, Process Improvement, Coaching, Cross-functional Team..., Competitive Analysis, Continuous Improvement, Marketing Strategy, Marketing, Leadership, Product Development, Budgets, Employee Training, Market Research, Strategy, Team Leadership, Business Strategy, Market Development, Recruiting, Business Development
Education
Penn State University 2003 — 2007
Bachelor of Arts (B.A.), Psychology
Whitehall High School 2001 — 2003
High School Diploma
Allstate Insurance January 1996 - Present
I-CAR January 1982 - January 1997
Sanders Fisher Auto Body January 1978 - January 1996
Skills
Liability, Policy, Analysis, Claims, Insurance, Property & Casualty..., Process Improvement, Project Plans, Leading Projects, Compliance, Insurance Claims, Quality Assurance, Claims Management, Claim, Vendor Relationships, Vendor Management, Vendor Partnerships, Leadership, Management, Team Building, General Insurance, Customer Retention, Training, Customer Satisfaction, Risk Management, Call Centers, Commercial Insurance, Underwriting, Operations Management, Umbrella Insurance, Claim Investigation, Health Insurance, Commercial Lines, Business Process..., Legal Liability, Casualty, Coaching, Workers Compensation, Claims Resolution, Financial Risk, Professional Liability, Litigation Management, Motorcycle, Adjustments, Executive Management, Term Life Insurance, Requirements Gathering, Settlement, Business Requirements, Employee Benefits
Education
University of Phoenix 2009 — 2011
BSM, Management, Honors
San Antonio College 1980 — 1982
Bachelor's degree, Management
Central Catholic High School 1975 — 1975
EMKAY, Inc. December 2014 - Present
I-CAR April 2012 - December 2014
Career Education Corporation 2011 - 2012
Hobbico May 2010 - April 2011
Illini Media May 2008 - June 2010
Skills
Training, Customer Service, Sales, Advertising, Microsoft Office, Customer Satisfaction, Marketing, Customer Retention, Social Media, Leadership, Marketing Communications, Email Marketing, Social Networking, Editing, Layout, Mac, Microsoft CRM, Linux
Education
University of Illinois at Urbana-Champaign - College of Business 2005 — 2010
Bachelor's Degree, Business Marketing
Harper College
Real Estate Broker's License
Valspar October 2014 - Present
I-CAR 2007 - 2013
GPISD 2001 - 2013
VersaCare Staffing 1998 - 2000
Shippers Warehouse, Inc. 1995 - 1998
The Gordon Company 1993 - 1995
Snap-on Tools 1989 - 1993
Artex Collision 1982 - 1988
Moritz Cadillac 1979 - 1982
Skills
Automotive Color..., Spray Painting, Product Development, Automotive Refinishing, Cycle Time Reduction, Educational Technology, Research, Custom Painting, Instructional Technology, Environmental Compliance, Curriculum Design, High Strength Steels, TIG Welding, Truck Frame Repair, Steel MIG Welding, Electronic Frame..., Unibody Sectioning, Aluminum MIG Welding, Leadership, Staff Development, New Business Development, Supplemental Restraints, Curriculum Development, Teaching, Adult Education, Training, E-Learning, Welding, Classroom, Public Speaking, Team Leadership, Critical Thinking, Microsoft Office, Program Development, Customer Satisfaction, Distance Learning, Volunteer Management, Automotive, Sales Management, Tutoring, Negotiation, Management, Team Building, Customer Service
Education
University of North Texas 2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Performance Enhancement
Mountain View College 1994 — 1996
Associate of Arts and Sciences (A.A.S.)
Nimitz High School, Irving, Texas 1974 — 1978
Diploma
I-CAR Insructor Qualification Workshop
I-CAR May 2014 - Present
Nationwide Insurance July 2012 - May 2014
I-CAR June 2009 - September 2012
Risley & Associates, Inc. May 2005 - June 2009
Nationwide Insurance March 1999 - March 2005
Allstate January 1995 - January 1998
Skills
Financial Analysis, Collsion Estimating, Project Planning, Insurance, Management, Process Improvement, Sales Management, Claim, Automotive, Training, Leadership, Team Building, Claims Management, Estimating, Customer Satisfaction, Customer Service, Marketing, Customer Retention, Profit, Negotiation, Operations Management, Sales, New Business Development, Property & Casualty..., Automobile, Program Management, Coaching, Business Planning
Education
Ashford University 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Organization Management, 3.1
Moraine Valley Community College
Associate Degree, Business Managment
I-CAR September 2014 - Present
CMD Corporation October 2012 - September 2014
Shopko June 2012 - October 2012
J.J. Keller & Associates, Inc. December 2011 - May 2012
West Business Services May 2011 - December 2011
Skills
Purchasing, Process Improvement, Purchase Orders, Negotiation, Manufacturing, Customer Service, Cost Savings, Sales, Analytics, Budgets, Account Management, ERP, Vendor Relationships, Internal Communications, Problem Solving, Accounts Payable, Epicor, Vendor Managed Inventory, Inventory Planning, Competitive, Accounts Receivable, Interdepartmental..., Supplier Negotiation, Pricing Analysis, Transfer Pricing, Responsiveness, Project Management, Personnel Supervision, Warehouse Management, Cycle Counting, Purchasing Processes, Purchase Requisitions
Education
Chadron State College 2014 — 2019
Master of Business Administration (M.B.A.)
University of Wisconsin-Green Bay 2010 — 2012
Business Administration
Fox Valley Technical College 2007 — 2010
Management Development
USAA October 2008 - Present
Collision Repair Education Foundation March 2015 - Present
I-CAR January 2009 - March 2015
Farmers Insurance October 2002 - October 2008
Nationwide Insurance 1994 - 2002
US Army 1985 - 1998
Skills
Executive Management, Project Management, Vendor Contracts, Vendor Management, Executive..., Insurance, Insurance Adjusting, Insurance Negotiations, Negotiation, Innovation, Leadership..., Claims Management, Business Development, Operations Management, Training, Customer Retention, Customer Satisfaction, Process Improvement, Automobile, Leadership, Strategy, Team Building, Claim, Cross-functional Team..., Business Process..., Competitive Analysis, Property & Casualty..., Business Planning
Education
University of North Carolina at Charlotte 1981 — 1985
Bachelor of Science (BS)
University of South Carolina-Columbia 1985 — 1987
Master's degree, Planning and research
City University of Seattle 2000 — 2001
Master of Business Administration (M.B.A.), Project Management
City University of Seattle 2011 — 2013
Master of Arts in Leadership, Organizational Leadership
Pediatric Dental Associates June 2013 - Present
Southern Illinois University August 2008 - Present
Fox Valley Power Tumblers August 2007 - August 2011
I-CAR December 2008 - January 2009
Skills
Customer Service, Patient Education, Cpr Certified, Dentrix, Local Anesthesia, Periodontal Disease, Oral Care, Dental Assisting, PowerPoint, Microsoft Word, Time Management, Microsoft Office, Microsoft Excel, Radiology, Health Education
Education
Southern Illinois University, Carbondale 2008 — 2013
Bachelor of Applied Science (B.A.Sc.), Dental Hygiene/Hygienist, Senior
Crystal Lake South High School 2004 — 2008
Adams G3 Collision June 2014 - Present
Farmers Insurance Group of Companies May 1988 - May 2014
I-CAR 1997 - 1999
Idaho State University 1985 - 1988
Ernst Home Centers 1978 - 1983
Skills
Computers, Business Administration, Auto Claims Handling, Training, Time Management, Administrative Work, Social Skills, Microsoft Excel, Business, PowerPoint, Microsoft Word, Personal Finance, Management, Account Management, Claims Handling, Public Speaking, Insurance, Customer Service, Sales, Team Leadership, Strategic Planning
Education
Idaho State University 1984 — 1988
Bachelor of Business Administration, Business
I-CAR January 2015 - Present
I-CAR November 2013 - January 2015
Sherwin Williams Automotive January 2013 - January 2015
Sherwin Williams Automotive March 2007 - January 2013
Sherwin Williams Automotive June 2006 - February 2007
Skills
Profit, Customer Service, Sales, Management, Process Scheduler, Automotive, Customer Satisfaction, Sales Management, Inventory Management, New Business Development, Income Statement, Team Building, Continuous Improvement, Key Account Management, Parts, Operations Management, Process Improvement, Coaching, B2B, Coatings, Selling, Training, Leadership, Marketing, Sales Operations, Sales Process
Education
Southern Illinois University, Carbondale 2002 — 2006
BS, Automotive Technology
Starcom Mediavest Group June 2015 - Present
Starcom MediaVest Group May 2011 - Present
I-CAR April 2010 - January 2011
Underwriters Laboratories July 2005 - April 2010
Alliant Credit Union July 2004 - July 2005
Skills
Employee Relations, HRIS, Onboarding, Human Resources, Performance Management, Deferred Compensation, Recruiting, Benefits Administration, Employee Benefits, Training, Personnel Management, Employee Training, Payroll, Management, Policy, Compensation & Benefit, ADP Payroll, Hiring, SPHR, Talent Management, Employee Engagement, Succession Planning, Career Development, Talent Acquisition, College Recruiting, HR Policies, Job Descriptions, New Hire Orientations, Interviews
Education
Roosevelt University 2005 — 2009
MBA, International Business
Roosevelt University 2000 — 2004
Bachelor's, Human Resources Management
MetLife March 2008 - Present
Lynx Services 2004 - 2008
Lamettrys Collision, Glass and More! 1999 - 2003
I-CAR 1997 - 1999
Skills
Quality Assurance, Insurance, SDLC, Process Improvement, Risk Management, Requirements Gathering, Visio, Business Process..., Requirements Analysis, Vendor Management, Software Documentation, Access, Business Process, Business Analysis, PMO, Customer Satisfaction, Customer Service, Sales, Team Building, Account Management, Automotive, Management, Leadership, Negotiation, New Business Development
Education
Dakota County Technical College 1979 — 1980
Auto Body Repair
Tims Carstar May 2015 - Present
I-CAR Gold Class February 2014 - Present
Assured Performance Network 2014 - Present
I-CAR February 2013 - Present
Quality Body Shop Inc September 2003 - 2015
Skills
Troubleshooting, Automotive, Vehicles, Customer Satisfaction, Customer Service, Automobile, Computer Hardware, Automotive Repair, Electronics, Automotive Aftermarket, Microsoft Office, Parts, Continuous Improvement, Technical Support, Manufacturing, Operations Management, Process Improvement, Team Building, Sales Management, Customer Retention
Education
BMW S.T.E.P. Program 2001 — 2003
Apprenticeship
Ohio Technical College 2000 — 2001
Automotive Collision Repair
PepsiCo April 2009 - Present
I-CAR July 2007 - February 2009
Leading Edge Recovery Solutions, LLC June 2004 - June 2007
American Recovery Systems, INC. July 2002 - June 2004
Systems Associates, Inc. August 1998 - August 2001
Skills
Software Project..., VB.NET, Web Development, SoapUI, Telerik Web Controls, ASP.NET, JavaScript, AJAX, Microsoft SQL Server, Databases, C#, .NET, IIS, Integration, Java, MySQL, OOP, Visual Basic, ASP, SSIS, SSRS, Stored Procedures, Performance Tuning, Database Design, Technical Writing, Web Applications, SharePoint, VBA, Linux, PHP, SQL Server 2000-2008, ColdFusion, VMS, WSS 3.0, Web Services, PL/SQL, Mainframe, Administration, T-SQL, Crystal Reports, Visual Studio, SQL, XML, VBScript, ADO.NET, Application Development, MOSS 2007, Oracle SQL, PowerBuilder, Unix
Education
Northern Illinois University 2000 — 2001
Bachelor of Science (B.S.), Applied Computer Science
College of Lake County 1997 — 1999
Undergraduate, Computer Science, Engineering, Music Theory
I-CAR August 2008 - Present
Collex Collision Experts August 2007 - Present
Gerber Collision 2007 - Present
ROCHESTER HILLS CHRYSLER JEEP DODGE RAM April 2005 - August 2007
Skills
Collision, Instructional Design, Team Building, Adult Education, Automotive Repair, Parts, Automotive, Vehicles, Automobile, Automotive Aftermarket, Teaching, MIG welding, Lean Process Improvement, Training, College Teaching, Continuous Improvement, Customer Satisfaction, Customer Service
Education
Wayne State University 2001 — 2003
Associate's degree, Education
Nashville Auto Diesel College Inc 1999 — 2000
Associate's degree, Collision Repair
I-CAR May 2008 - Present
Senior Automotive October 2007 - May 2008
Zebra Technologies July 2006 - October 2007
John Crane May 2005 - July 2006
Eastwood-Stein Deposition Management 2001 - 2005
Skills
Account Reconciliation, Accounting, Accruals, Analysis, Auditing, Finance, Financial Analysis, Fixed Assets, Forecasting, General Ledger, Internal Controls, Management, Process Improvement, Profit, Variance Analysis, Budgets
Education
Robert Morris University - Illinois 2002 — 2006
Bachelors, Accounting
D-Patrick Body and Glass January 2005 - Present
I-CAR October 2011 - Present
Springhill Baptist Church December 2003 - January 2005
D-Patrick Body and Glass Downtown December 2000 - January 2004
D-Patrick Downtown Ford July 1997 - December 2000
Skills
Team Leadership, Training, Automotive, Automobile, Management, Project Management, Estimating, Collision, Teaching, Financial Analysis, Financial Reporting, Managerial Finance, Digital Photography, Customer Satisfaction, Auto Body, Leadership, Automotive Aftermarket, Parts, Process Improvement, Automotive Repair, Team Building, Vehicles, Coaching, Continuous Improvement, Automotive Engineering, Purchasing, Profit, Strategic Planning, Motorcycle, Sales Management, Competitive Analysis, Operations Management, New Business Development, Sales, Inventory Management, Six Sigma, Negotiation, Lean Manufacturing, Sales Process, Business Planning, Racing, Budgets, B2B, Sales Operations, Networking, Customer Retention, Paint, Time Management, Motorsports, Forecasting
Education
North High School Evansville Indiana 1984 — 1988
Oklahoma Baptist University
Brady Corporation March 2009 - Present
I-CAR July 2006 - March 2009
Green Bay Press-Gazette June 2004 - July 2006
Skills
Layout, Adobe Creative Suite, Graphic Design, Digital Asset Management, Catalog Management and..., Organization, Project Management, Mac, InDesign, Photoshop, QuarkXPress, Illustrator, Marketing Communications, Logo Design, Advertising, Brochures, Photography, Print design, Agile Project Management, Graphics, Catalogs, Marketing, Organization Skills
Education
St. Norbert College 2000 — 2004
Bachelor of Arts, Fine Arts and Graphic Design
Allstate Insurance February 2012 - Present
I-CAR January 1999 - March 2012
Allstate August 2008 - February 2012
Tormohlen Motor Sales January 1995 - July 1996
Skills
Property & Casualty..., Insurance, Claim, Automobile, Liability, General Insurance, Process Improvement, Commercial Insurance, Motorcycle, Team Building, Customer Satisfaction, Automotive, Claims Management, Management, Analysis, Strategy, Leadership, Casualty, Training, Coaching, Sales, Negotiation, Customer Retention
Education
Northwood University 1978 — 1981
Bachelor of Business Administration (BBA), Business Administration and Management, General
Lawrence Technological University 1977 — 1978
Architecture
Collision Repair Instructor -FHS - Service King START Program August 2015 - Present
Service King Collision Repair Centers June 2015 - Present
I-CAR November 2009 - Present
Lincoln County High School August 2009 - June 2010
Skills
ASE Certified, I-CAR Platinum, Automotive Aftermarket, Automotive, Customer Satisfaction, Vehicles, Automotive Repair, Collision, Parts, Automobile, Customer Service, Customer Retention, Training, Leadership, Profit, Warranty, Continuous Improvement, Purchasing, Inventory Management, Sales Process, Operations Management, Sales Management, Team Building
Education
Middle Tennessee State University
Educator Preparation Program
LCHS
Master Collision Inc. November 2014 - Present
I-CAR April 2011 - Present
Rojo Collision Center September 2013 - November 2014
Travelers March 2010 - September 2013
Progressive Insurance 2003 - 2010
Progressive Insurance January 2003 - March 2009
United States Marine Corps June 1999 - August 2006
Skills
Analysis, Technical Leadership, Appraisals, Vehicles, Automobile, Insurance, Customer Satisfaction, Team Building, Automotive, Negotiation, Customer Service, Coaching, Management, Operations Management, Training, Strategic Planning, Claim, Budgets, Automotive Repair, Business Planning, Customer Retention, Inventory Management, Leadership, Marketing, Marketing Strategy, Parts, Process Improvement, Profit, Purchasing, Sales, Sales Management, Sales Process, Claims Management, Sales Operations, CCC Pathways, Motorcycle, New Business Development, Automotive Aftermarket, Continuous Improvement, Account Management, B2B, Product Development
Education
chief technical school - master tech 2010 — 2010
St. Francis College 1998 — 2002
bachelors of science, aviation administration/management
University of Notre Dame January 2013 - Present
St. Joseph County Public Library March 2003 - May 2009
I-CAR February 2001 - June 2002
Telenisus April 2000 - January 2001
Ameritech December 1996 - March 2000
Skills
Public Relations, Marketing Communications, Social Media Marketing, Writing, Editing, Event Management, Market Research, Customer Service, Blogging, Press Releases, Advertising, Copywriting, Strategic Communications, Nonprofits, Facebook, Event Planning
Education
Northwestern University
Bachelor's Degree, Communications
I-CAR January 2010 - Present
SSR Collision Center January 2005 - April 2010
AkzoNobel Car Refinishes N.A. January 2007 - December 2009
Mitchell International 1994 - 2007
Skills
Strategic Planning, Budgeting, Customer Relations, Forecasting, Team Building, Automotive, Customer Service, Analysis, P&L Management, Coaching, Marketing Strategy, Sales Management, Vendor Relations, Team Leadership, Negotiation, Budgets, Vehicles, Operations Management, Six Sigma, Product Management, Customer Satisfaction, Cross-functional Team..., Marketing, Sales, Automobile, Process Improvement, Product Marketing, Sales Operations, Competitive Analysis, Inventory Management, Strategy, New Business Development, Management, Training, Program Management, Leadership, Start-ups, Profit, Business Development, Account Management, Product Development, Insurance, B2B, Pricing, Leadership Development, Continuous Improvement, Purchasing, Business Planning, Key Account Management, Market Research
Education
Penn State University 1976 — 1979
M.B.A., Marketing
University of Pennsylvania 1968 — 1973
B. S. & M. S. Civil Engineering, Public Transportation
I-CAR February 2013 - Present
Coach and Collision Carstar April 2010 - Present
Skills
Marketing, Customer Service, Automotive Aftermarket, Leadership Development, Teaching, Negotiation, Sales, Sales Management, Customer Retention, Management, Team Building, Management Consulting, Account Management, Small Business, Parts, Customer Satisfaction, Strategic Planning, Business Strategy, Marketing Strategy, Vehicles, Automobile, Automotive, Automotive Repair, Selling, New Business Development, Coaching
Education
Kent State University 1997 — 2002
Classical Humanities, Latin, English
St. Edward High School 1993 — 1997
College Prep
Purdue University
Lean Six Sigma Green Belt, Lean Six Sigma Green Belt
I-CAR July 2009 - Present
Seidner's Collision Centers 1998 - June 2009
D'Angelo and Son's December 1992 - December 1998
Skills
Automotive, Automotive Aftermarket, Automobile, Customer Satisfaction, Vehicles, Team Building, Profit, New Business Development, Sales Management, Automotive Repair, Parts, Training, Leadership, Budgets, Operations Management, Customer Retention, Marketing Strategy, Customer Service, Management, Strategic Planning, Inventory Management, Lean Manufacturing, Negotiation, Process Improvement, Continuous Improvement, Sales, Paint, Warranty, Purchasing, Coaching, Insurance, Sales Process, Business Planning, Selling, Pricing, B2B, Key Account Management, Marketing, Forecasting, Product Development, Sales Operations, Account Management, Competitive Analysis, Dealers, Business Strategy, Income Statement, Cross-functional Team..., Dealer Management, Tires, Market Development
Education
California State University-Northridge 1977 — 1982
pending, Business
Gene Lopez
Campbell Sells & Associates May 2009 - Present
The Event Connections March 2011 - Present
Accenture March 2015 - Present
Accenture November 2012 - February 2015
I-CAR November 2007 - December 2010
Roanoke Trade August 2006 - October 2007
Roanoke Trade Services September 1999 - August 2006
Skills
New Business Development, Marketing Strategy, Team Building, Strategic Planning, Database Administration, Brand Developement, Marketing, Event Management, Event Planning, Marketing Communications, Project Management, Strategy, Salesforce.com, Start-ups, Operations Management, Management, Brand Development, Account Management, Marketing Management, Leadership, Sales Process, Email Marketing, Sales, Direct Marketing, Customer Retention, Customer Satisfaction, Market Planning, Nonprofits, Social Media Marketing, Customer Service
Education
Webster University
MBA
Columbia College
BS, Business Administration
I-CAR September 2014 - Present
I-CAR Gold Class July 2014 - August 2014
DeVry Inc. September 2012 - July 2014
Target January 2012 - July 2012
Target June 2011 - December 2011
Skills
Customer Service, Research, Public Speaking, Leadership, Writing, Team Leadership, Creative Concept..., Creative Problem Solving, Creative Writing, Outstanding Customer..., Collaboration
Education
University of Illinois at Urbana-Champaign 2006 — 2010
Bachelor of Arts (B.A.), English
Synergy Management Consultants, LLC 2005 - Present
Golden State Collision Centers Inc June 2007 - August 2011
I-CAR April 2009 - July 2011
PPG Industries June 2006 - June 2007
Akzo Nobel Car Refinishes 2005 - 2007
The Home Depot January 2001 - July 2005
M2 Collision Centers February 1997 - January 2001
Skills
Organizational..., Operations Management, Management Consulting, Leadership Development, Strategy Development, Lean Manufacturing, Six Sigma, Financial Analysis, Team Building, New Business Development, Automotive, Customer Relations, Customer Service, Budgets, Employee Engagement, Negotiation, Coaching, Product Development, Business Planning, Forecasting, Marketing Strategy, Strategic Planning, Sales, Leadership, Customer Satisfaction, Business Strategy, Training, Marketing, Profit, Process Improvement, Customer Retention, Business Development, Sales Management, Sales Process, Inventory Management, Management, Entrepreneurship, Continuous Improvement, Team Leadership, Cross-functional Team..., Purchasing, Executive Management, Change Management, B2B, Sales Operations, Start-ups, Business Process..., Competitive Analysis, Account Management, Pricing
Education
Grand Canyon University 2014 — 2016
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology, 3.8
California School of Law 2011 — 2014
Juris Doctorate- 2014, Law- Human Resources, Labor
CTI- Coaches Training Institute 2011 — 2012
Certified Co-Active Coach/ Leadership Development Program graduate, personal and business coaching/ Leadership development
Saint Mary's College of California, MBA 2000 — 2002
MBA, Business, 3.7
I-CAR September 2011 - Present
Schneider National March 2011 - September 2011
JCN Marketing January 2011 - March 2011
DealerFire November 2009 - January 2011
School of Media Arts May 2007 - May 2009
Skills
PHP, CSS, Web Development, Programming, MySQL, XHTML, Wordpress, jQuery, JavaScript, Web Design, HTML, Dreamweaver, CMS, AJAX, XML, Joomla, Photoshop, Website Development, User Experience, Graphic Design, Illustrator, Front-end, HTML 5, Adobe Fireworks, JSON, Web Standards, MVC, phpMyAdmin, User Interface Design, CodeIgniter, Advanced CSS, Databases, Adobe Creative Suite, Linux, InDesign, LAMP, Windows, Apache, jQuery UI, Web Applications, jQuery Mobile, Web 2.0, XSLT, Ubuntu
Education
Santa Barbara City College 2006 — 2009
Associates, Media Arts
Equipment and Tool Institute November 2014 - Present
DG Technologies -Dearborn Group Inc. May 2008 - October 2014
Equipment and Tool Institute September 1997 - October 2014
I-CAR July 2006 - April 2013
Chief Automotive Technologies November 2003 - May 2008
Snap On Tools 1996 - 2003
SPX Corporation 1991 - 1996
Skills
Automotive, Sales Management, Vehicles, Strategy, Marketing Strategy, Program Management, Engineering, Leadership, New Business Development, Customer Satisfaction, Negotiation, Process Improvement, Profit, Cross-functional Team..., Customer Service, B2B, Budgets, Customer Retention, Forecasting, Business Planning, Automobile, Manufacturing, Product Development, Sales, Sales Operations, P, Parts, Sales Process, Strategic Planning, Electronics, Management, Training
Education
Lawrence Technological University 1990 — 2002
MBA, BSEE, Electrical and Electronics Engineering
Schoolcraft College
Associate of Science (A.S.), Mechanical Engineering
Insurance Brokers Association of Ontario August 2010 - Present
I-CAR January 1990 - December 2008
Skills
Insurance, Customer Service, Analysis, Public Relations, Project Management, Commercial Insurance, Strategic Communications, Property & Casualty..., Brokers, Umbrella Insurance, Casualty, Professional Liability
Education
Sheridan College 1976 — 1977
Bramalea Secondary High School 1972 — 1975
I-CAR January 2012 - Present
I-CAR January 2012 - Present
Argosy University February 2011 - December 2011
The Illinois Institute of Art - Schaumburg October 2007 - February 2011
I-CAR 2002 - 2007
American Liver Foundation November 2000 - October 2002
BroMenn Healthcare August 1999 - May 2000
Skills
Public Relations, Marketing Strategy, Marketing Communications, Strategic Planning, Marketing, Integrated Marketing, Product Marketing, Leadership, Management, Cross-functional Team..., Event Management, B2B, Event Planning, Program Management, Fundraising, Budgets, Creative Direction, Analysis, Nonprofits, Coaching, Market Planning
Education
Illinois State University 1994 — 1999
BS, Marketing, Public Relations, English
Roosevelt University
MBA, Marketing
Planview March 2012 - Present
Hewlett-Packard November 2009 - February 2012
Hewlett-Packard July 2007 - November 2009
Serena Software November 2005 - July 2007
MKS June 1999 - November 2005
ADP June 1997 - June 1999
I-CAR June 1989 - June 1996
Skills
SDLC, ITIL, Requirements Management, Business Analysis, Product Management, Change Management, Team Building, CMDB, Strategic Planning, Technical Training, Incident Management, Public Speaking, Writing Skills, Process Assessment, Value Selling, Portfolio Management, Requirements Analysis, CMMI, Agile, SaaS, Configuration Management, Quality Assurance, Cloud Computing, Software Project..., Program Management, Project Portfolio..., Software Development, Integration, Pre-sales, Business Management, Team Leadership, PMP, MS Project, Scrum, Enterprise Software, SOA, Testing, Visio, Unix, Software Quality..., IT Service Management, Process Development, Process Engineering, Business Intelligence, Process Improvement, ERP, Architecture, Enterprise Architecture, TBM / ITFM, Accounting
Education
University of Phoenix 2002 — 2004
MBA-EB, E-Business
North Central College 1988 — 1992
BA, Marketing
Lake Park High School 1982 — 1986
Roger Beasley Auto Glass May 2010 - Present
Society of Collision Repair Specialist (SCRS) January 2010 - Present
I-CAR January 2008 - Present
Roger Beasley Collision Center May 2003 - Present
CCC Information Services May 2010 - May 2012
Roger Beasley Premier Mazda February 2002 - May 2003
Collision Team of America August 1998 - November 1999
B & B Body and Paint, Inc. September 1986 - July 1998
Skills
Sales Presentations, Profit, Customer Retention, Budgets, Sales, Operations Management, Strategic Planning, Negotiation, Sales Management, Automotive Aftermarket, Training, New Business Development, Team Building, Automobile, Product Management, Customer Satisfaction, Sales Operations, Business Development, Sales Process, Business Strategy, Business Planning, Vehicles, Inventory Management, Marketing, Marketing Strategy, Automotive, Product Development, Online Marketing, Purchasing, B2B, Customer Service, Management, Leadership, Insurance, Account Management, Product Marketing, Coaching, Team Leadership, Competitive Analysis, Pricing, Automotive Repair, Forecasting, Parts, P&L, Continuous Improvement, Warranty, Dealers, Selling, Process Improvement, Motorcycle
Education
The University of Texas at Austin 1979 — 1984
BS, Advertising
Round Rock High School 1975 — 1979
I-CAR April 2003 - Present
Nationwide Insurance June 2007 - March 2010
The Hartford November 2001 - May 2007
Inspire Insurance Solutions - Phoenix August 2000 - November 2001
Skills
Claim, Leadership, Claims Management, Insurance, Property & Casualty..., Casualty, Liability, Legal Liability, Commercial Insurance, General Insurance, Underwriting, Subrogation, Automotive Repair, Automobile Accidents, Recruiting, Instructor-led Training, Change Management, Retail Automotive, Automotive Aftermarket, Microsoft Office, Accounting, Report Writing, Estimating, Investigation, Process Improvement, Property Damage, Negotiation, Customer Service, Strategic Planning, Motorcycle, Six Sigma, Claim Investigation, Automotive, Team Building, Customer Satisfaction, Coaching, Microsoft Word, Microsoft Excel, Outlook, Claims Handling, Employee Training, Sales Management, Claims Resolution, Vehicles, Automobile, Management, Training, Team Leadership, Employee Benefits, Accident
Education
Arizona School of Real Estate
Real Estate License Certification, Real Estate
Bellevue University
Some College Coursework completed, Business Sales & Marketing
Glendale Community College
Real Estate License Certification, Real Estate
I-CAR
Platinum Individual & instructor certification, Automotive collision repairs
Metropolitan Community College
Some College Coursework completed, Business- Accounting, Macro & Micro Economics, Management
Nebraska College of Business
Business Administration Certificate, Business Adminstration & Management
B2B CFO December 2010 - Present
Burcamp Steel October 2009 - January 2011
Crist Industries October 2008 - October 2009
Woods Restoration August 2007 - July 2008
InStar Services Group June 2005 - July 2007
Flagship Services Group December 2000 - June 2005
AAPL- American Association of Professional Landmen March 1998 - November 2000
Electrical Apparatus Service Association, Inc. November 1995 - March 1998
I-CAR January 1990 - November 1995
ADP Dealer Services June 1982 - January 1990
Skills
Strategic Planning, Cash Flow, Accounting, Quickbooks, Executive Management, Mergers, Financial Analysis, Budgeting, Forecasting, Process Improvement, Financial Reporting, Financial Planning, Financial Management, Cash Management, Start-ups, Internal Controls, Business Planning, Contract Negotiation, Business Strategy, Financial Modeling, P&L, Banking, Private Equity, Restructuring, Small Business, Operations Management, Manufacturing, Planning, Construction, QuickBooks, Budgets, Managerial Finance, Strategic Financial..., Income Statement, Mergers & Acquisitions, Finance, Risk Management, Working Capital..., Management, Project Planning, Analysis, Auditing, Leadership, Entrepreneurship, Due Diligence, Venture Capital, Sales, Corporate Finance, Acquisition Integration, Strategy
Education
Keller Graduate School of Management of DeVry University 1994 — 1999
Miami University 1978 — 1982
BS Bus
National Safety Council January 2012 - Present
I-CAR January 2010 - November 2011
Maryville Academy June 2009 - January 2010
ADP Dealer Services January 2004 - June 2009
Littelfuse October 1999 - June 2003
Anixter 1994 - 1997
Skills
Cross-functional Team..., Market Research, Collateral, Marketing Strategy, Pricing, Contract Manufacturing, Product Management, Market Development, Product Marketing, Competitive Analysis, Product Development, SDLC, Process Improvement, Lead Generation, Sales Operations, Management, Sales Process, B2B Marketing, Marketing, Sales, Strategy, Leadership, Forecasting, Sales Management, Account Management, Strategic Planning, Manufacturing, New Business Development, Salesforce.com, Team Building, CRM, Team Leadership, B2B, Customer Retention, Strategic Partnerships, Training, Budgets
Education
Michigan State University - The Eli Broad College of Business 1991 — 1993
MBA, Marketing
Northern Illinois University 1986 — 1990
B.S, Marketing
Northern Illinois University 1986 — 1990
St. Pats
Vermont Mutual Insurance Group February 2011 - Present
Town of Lakeville 2005 - Present
I-CAR 1999 - January 2012
Encompass Insurance 2005 - 2011
BlueHills Regional Technical High School 2001 - 2011
Skills
ASE Certified, I-CAR Platinum, NFPA, commonwelth of..., state of ct MVPD..., state of RI motor..., state of vt auto..., commonwelth of mass..., florida motor vehicle..., maine adjuster, Automotive Repair, Technical Trainers, Automobile, Damage, Parts, Vehicles, Customer Satisfaction, Warranty, Automotive, Claim, Collision, Automotive Aftermarket, Claims Management, Insurance, Training, Profit, Motorcycle, Customer Retention, Operations Management, Property & Casualty..., Sales Management, Negotiation, Sales Process, Team Building, Coaching, Instructor-led Training, Fleet Management, Employee Training, Technical Training, Process Improvement, Subrogation, Sales Operations, Inventory Management, Purchasing, Leadership, Pricing, CCC Pathways, Continuous Improvement
Education
Fitchburg State College
Educational/Instructional Technology
I-CAR June 2007 - Present
Verizon Wireless October 2005 - May 2007
West Suburban Currency Exchange, Inc. February 2003 - November 2005
Deloitte & Touche Tax Technologies June 2002 - February 2003
Skills
Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Key Account Management, Outlook, Process Improvement, Training, Team Building, Leadership, Sales, Insurance, Purchasing, Access, Automotive, Sales Management
Education
Elgin Community College 2013 — 2017
Associate of Applied Science, Paralegal
Montachusett Regional Vocational Technical School District September 2010 - Present
I-CAR June 2009 - Present
Shawsheen Valley Technical HS September 2007 - September 2010
Taft Appraisal Service November 2001 - September 2006
Skills
Teaching, Classroom, Public Speaking, Automotive, Collision, Collision Repair, Safety OSHA and EPA...
Education
Nashoba Valley Technical High School 1986 — 1989
Fitchburg State College
Saint-Gobain Abrasives November 2014 - Present
I-CAR August 2010 - Present
Hudson Valley Community College August 2006 - Present
Auto Evolution Inc. August 2012 - June 2014
Fogg's Automotive & Suzuki August 2011 - August 2012
Saratoga Autobody Supply February 2010 - June 2011
PPG Industries September 1997 - February 2010
Skills
Sales Management, Automotive, Training, Leadership, Management, Process Improvement, Program Management, Lean Management, Operations Management, I-CAR Platinum, Team Building, Coaching Staff, Training Facilitation, New Business Development, Customer Satisfaction, Customer Retention, Sales Process
Education
Hudson Valley Community College 1991 — 1993
Associates, Autobody Repair
Discover Financial Services October 2014 - Present
Discover Financial Services October 2013 - October 2014
I-CAR December 2011 - October 2013
I-CAR March 2009 - August 2010
Aero Products International Inc. May 2008 - February 2009
Support Techs, LLC November 2005 - March 2008
Skills
Google Analytics, Web Analytics, Social Media Marketing, Analytical Skills, SQL, Database Marketing, SEO, CRM, German, Information Technology, Training, Customer Retention, Customer Service, Tealeaf, Omniture, Text Analytics
Education
Hawaii Pacific University 2010 — 2012
B.S.B.A, Marketing
Harper College 2009 — 2011
Associates, Marketing
Berufsbildende Schule Technik Gewerbe Hauswirtshaft und Sozialwesen 2003 — 2004
High School Diploma, Hauswirtschaft
I-CAR October 2013 - Present
Virtual July 2013 - October 2013
Oshkosh Corporation February 2008 - June 2013
Boeing November 2004 - February 2008
Boeing May 1998 - November 2004
US Navy December 1977 - May 1998
Skills
curriculum development, Instructor-led Training, Training Management, Aviation Electronics, Tactical Wheeled Vehicle, Instructional Technology, Instructional Systems..., Curriculum Development, Security Clearance, DoD, Military, Tactical, Training, Team Leadership, ADDIE, Program Management, Learning Management, Needs Analysis, Leadership Development, Employee Training, Curriculum Design, Organizational..., Technical Writing, Staff Development, Training Delivery, Leadership, Aircraft, E-Learning, Instructional Design, Team Building, Coaching, Operational Planning, Process Improvement, Maintenance, Analysis, Military Experience, Defence, Blended Learning, Defense, Proposal Writing, Electronics, Maintenance & Repair, Supervisory Skills, Army, Adult Education, SnagIt, Command, Software Documentation, Management, Organizational...
Education
The Ohio State University 2015 — 2015
Education and Human Ecology, DACUM Facilitator Certification
Embry Riddle Aeronautical University-Worldwide 2000 — 2003
Bachelor of Science (BS), Professional Aeronautics
Northland Pines HS 1974 — 1977
High School Diploma, General Studies
Allstate October 2014 - Present
I-CAR June 2013 - Present
Allstate March 2014 - September 2014
Allstate 2011 - September 2014
El Paso Community College May 2010 - March 2012
Allstate January 2006 - January 2011
Advanced Auto Collision Centers January 2000 - December 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Leadership, Customer Satisfaction, Risk Management, Training, Coaching, Teaching, Property, Marketing, Analysis, Leadership Development, Process Improvement
Education
The University of Texas at El Paso 2007 — 2009
Master's degree, Business/Management
Academy of Real Estate 2005 — 2006
License Obtained, Real Estate Sales
The University of Texas at El Paso 2000 — 2005
Bachelor's degree, Business/Marketing
Rebel Automotive February 2013 - Present
I-CAR February 2010 - Present
Automall Autobody August 2007 - Present
Skills
Tagalog, Team Building, Change Management, Branding & Identity, Investment Properties, Automotive, Automobile, Vehicles, Insurance, Automotive Aftermarket, Customer Satisfaction, Strategic Planning, Operations Management, Negotiation, Coaching, Sales, Training, Profit, Sales Management, Customer Retention, Budgets, Highly detail oriented, Inventory Management, Automotive Repair, Parts, Leadership, Continuous Improvement, Collision, New Business Development, Lead Generation, Sales Process, Marketing, Customer Service, Business Planning, B2B, Purchasing, Marketing Strategy, Management, Process Improvement, Warranty, Start-ups, Forecasting, Product Development, Pricing, Sales Operations, Account Management
Education
University of Phoenix 2006 — 2007
MBA, Business Management
Brigham Young University 1999 — 2004
BA, Linguistics
I-CAR May 2013 - Present
Graphitestore.com, Inc. December 2011 - May 2013
Graphitestore.com, Inc. May 2005 - December 2011
Graphitestore.com, Inc. June 2003 - May 2005
Graphtek LLC June 2002 - June 2003
San Francisco Hillel March 1999 - May 2002
Ukrainian Surveys & Market Research July 1997 - August 1998
Skills
SEM, Web Analytics, SEO, Online Marketing, Content Management, Web Development, Marketing Strategy, E-commerce, Product Management, Product Development, Strategic Partnerships, Customer Relations, Google Analytics, PPC, Website Development, Digital Marketing, Google Adwords, Supply Chain Management, Customer Relationship..., Software Project..., Operations Management, Project Management, CRM, Vendor Management, Marketing, Cross-functional Team..., Management, Program Management, Leadership, Email Marketing, Integrated Marketing, Budgets, Social Media Marketing
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2010
MBA, MIS, Marketing Strategy
City College of San Francisco 2000 — 2002
Certificate, Java Programming
International Solomon University 1993 — 1998
MS, Biology
I-CAR April 2013 - Present
I-CAR February 2010 - March 2013
I-CAR September 2008 - January 2010
Sara Lee Corporation January 2008 - April 2008
Sara Lee January 1996 - January 2008
Sara Lee March 1993 - January 1996
Skills
Customer Satisfaction, Training, Leadership, Customer Service, Management, Sales, Team Building, Process Improvement, Operations Management, Account Management, Coaching, Customer Retention, Teamwork, Call Centers, Inventory Management, Sales Management, Automotive, Troubleshooting, Project Management, Recruiting, Continuous Improvement, Sales Operations, Strategic Planning, Microsoft Office, Marketing Strategy, Cross-functional Team..., Creative Problem Solving, Call Center, Lean Manufacturing, Team Leadership, Profit, Adaptation, Six Sigma, Highly Adaptable
Education
Fenton H.S. 1982 — 1986
Elgin Community College
Arbitration Forums February 2012 - Present
Farmers Insurance February 2007 - Present
Automobile Club of Southern California January 2005 - January 2007
Allstate April 2001 - January 2005
I-CAR January 2002 - February 2003
AV Auto Body and Truck February 1998 - April 2001
Skills
Automotive Mechanic, General Construction, Insurance Claims, Claims, Insurance, Customer Satisfaction, Customer Service, Claim, Subrogation, Time Management, Automobile, Accident, Team Building, Property Damage, Claims Management, Business Analysis, Coaching, Claims Handling, Claims Resolution, Claims Investigations, Automotive, Claim Investigation
Education
University of Phoenix 2010 — 2013
Bachelor's Degree, Business Informations Systems
University of Phoenix 2007 — 2010
Associate's Degree, IT hardware
Antelope Valley College 1997 — 1998
Automotive Technology, Automotive and Business Management
Latuff Brothers Auto Body April 2008 - Present
TSE Inc. December 2010 - Present
The Midway Chamber of Commerce October 2011 - Present
I-CAR February 2010 - Present
Enterprise Rent-A-Car May 1998 - February 2008
Dick's Market January 1989 - March 1997
Skills
Customer Relations, Public Relations, Employee Relations, Business Strategy, Promotions, Problem Solving, Fundraising, Event Planning, Event Management, Event Marketing, Company Branding, Customer Service, Management, Social Media, Auto Body, Advertising, Retail, Sales, Automotive, Business Development, New Business Development, Nonprofits, Small Business, Contract Negotiation, Time Management, Strategic Planning, Social Networking, Leadership, Marketing Strategy, B2B, Marketing Communications, Budgets, Social Media Marketing, Account Management, Email Marketing, Customer Satisfaction, Public Speaking, Online Marketing, Business Planning, Strategy, Marketing, Training, Corporate Branding
Education
Minnesota State University, Mankato 1994 — 1998
B.S., Marketing/Business Administration
River Falls High School 1988 — 1992
ABRA Auto Body & Glass September 2014 - Present
I-CAR August 2006 - Present
Lincoln College of Technology October 2010 - August 2014
Verifacts April 2011 - September 2011
Skills
Coaching, Automobile, Automotive Repair, Team Building, Automotive Aftermarket, Training, Vehicles, Marketing, Lean Manufacturing, Operations Management, Customer Satisfaction, Automotive, New Business Development, Teaching, Leadership Development, Profit, Sales Management, Leadership, Strategic Planning, Microsoft Office, Customer Retention, Customer Service, Process Improvement, Budgets, Negotiation, Recruiting, Parts, Public Speaking, Business Planning, Inventory Management, Marketing Strategy, Insurance, Continuous Improvement, Sales, Business Strategy, Six Sigma, Sales Process, Executive Coaching
Education
College of DuPage 2002 — 2006
Automotive
StayWell March 2013 - Present
StayWell June 2006 - February 2013
Appraisal Institute August 2002 - June 2006
I-CAR July 2001 - July 2002
Skills
Marketing Communications, Email Marketing, Strategic Consulting, Account Management, Marketing, Competitive Analysis, Brand Development, Marketing Strategy, Publishing, Integrated Marketing, Leadership, Management, Sales, Lead Generation, Strategic Partnerships, Salesforce.com, Client Development, Creative Solutions, Team Leadership, Creative Problem Solving, Relationship Management, Social Media
Education
Indiana University Bloomington 1997 — 2001
Psychology, Business and Sociology
I-CAR March 2012 - March 2014
I-CAR May 2010 - March 2012
Euromonitor International June 2009 - March 2010
Zapwater Communications, Inc January 2009 - May 2009
Edelman-StrategyOne October 2007 - May 2008
Skills
Social Media, Analysis, Marketing, Media Relations, Press Releases, Volunteer Coordination, Volunteer Engagement, Competitive Analysis, Event Planning, Strategic Planning, Management, Leadership, Organizational...
Education
DePaul University 2005 — 2007
B.A. Public Communications, Public Communications
I-CAR 2010 - Present
Fisher Coachworks 2007 - 2010
Ricardo 2001 - 2007
Freudenberg-NOK 1992 - 2001
Skills
Automotive, Product Development, Team Building, Lean Manufacturing, Business Planning, Strategic Planning, Marketing Strategy, Vehicles, New Business Development, Sales Management, Six Sigma, Business Strategy, Manufacturing, Strategy, Start-ups, Management, Business Process..., Engineering, Business Development, Sales, Mergers & Acquisitions, Customer Satisfaction, Training, Leadership, Marketing, Automotive Aftermarket, Entrepreneurship, Continuous Improvement, Cross-functional Team..., Competitive Analysis, Supply Chain, Operations Management, Market Analysis, Process Improvement, Pricing, Negotiation, Forecasting, Sales Process
Education
University of Michigan - Stephen M. Ross School of Business 1998 — 1998
Management Development Program
Michigan State University - The Eli Broad College of Business 1990 — 1992
MBA
Western Michigan University 1977 — 1981
BBA Marketing
I-CAR January 2011 - Present
Allstate January 2010 - Present
Allstate January 1987 - Present
Allstate February 1987 - December 2013
Skills
Performance Management, Training, General Insurance, Employee Training, Coaching, Training Delivery, Property & Casualty..., Organizational..., Claim, Needs Analysis, Term Life Insurance, Claims Management
Education
Loras College 1982 — 1995
Bachelor of Arts (B.A.), Business Administration and Management, General
Iowa State University - Ames, IA
I-CAR June 2013 - Present
Raytheon Technical Services Company July 2005 - June 2013
Audi AG September 2004 - July 2005
Ford Motor Company (TAC Automotive) June 2002 - September 2004
Greenway Ford September 1996 - June 2002
Skills
Instructional Design, Technical Training, Team Building, Product Development, Six Sigma, Technical Writing, Team Leadership, Leadership Development, Automotive, Change Management, Customer Satisfaction, Coaching, Organizational..., Analysis, Cross-functional Team..., Microsoft Office, Automotive Repair, Troubleshooting, Customer Service, Operations Management, Project Planning, Strategic Planning, Teamwork, Automotive Aftermarket, Team Management, MS Project, New Business Development, PowerPoint, Quality Assurance, Supervisory Skills, Business Strategy, Vehicles, Negotiation, Training Analysis, Automobile, Project Leadership, Strategic Communications, Customer Relations, Outsourcing, Training & Development, Problem Solving, Budgeting, Documentation, Word, Excel, Mentoring, Automotive Technology, Call Center, Planning, Dealer Management
Education
Siena Heights University 2003 — 2004
BAS, Automotive Service Management Technology
Seminole State College of Florida 1997 — 1999
AS, Automotive Service Management Technology
enhancedcareMD May 2011 - Present
OEM Brands Online January 2011 - Present
Rochester Institute of Technology November 2009 - Present
I-CAR April 2009 - January 2010
I-CAR July 2007 - March 2009
I-CAR April 2001 - June 2007
Copart June 1999 - January 2001
Insurance Auto Auctions March 1997 - June 1999
Insurance Auto Auctions June 1995 - March 1997
Wurth USA November 1991 - June 1995
Skills
Entrepreneurship, Business Strategy, New Business Development, Sales Management, Sales Operations, Coaching, Customer Retention, Operations Management, Business Process..., Forecasting, Business Analysis, Budgeting, Strategic Financial..., Budgets, Analysis, Customer Satisfaction, Product Development, Business Development, Strategic Planning, Program Management, Negotiation, Team Building, Leadership, Marketing Strategy, Mergers & Acquisitions, Marketing, Strategy, Start-ups, Business Planning, Team Leadership, Competitive Analysis, Financial Analysis, Training, Process Improvement, Sales, Recruiting, Cross-functional Team..., Product Management, Market Research, Management, Insurance, Human Resources, Executive Management, Leadership Development, Finance, Marketing Management, Public Speaking
Education
Rochester Institute of Technology 2008 — 2009
Master
State University of New York College at Fredonia 1986 — 1990
Bachelor of Science
Service King Collision Repair Centers April 2015 - Present
Service King Collision Repair Centers July 2014 - Present
I-CAR March 2009 - Present
Service King Collision Repair Centers May 2005 - July 2014
Zimbrick Inc. June 2001 - May 2005
Skills
Operations Management, Strategic Planning, Sales Management, Purchasing, Manufacturing, Automobile, Automotive Aftermarket, Parts, Training, Account Management, Automotive Repair, Budgets, Coaching, Continuous Improvement, Inventory Management, Leadership, Management, Profit, New Business Development, Collision, ASE Certified, I-CAR Platinum, Suspension, Process Improvement, Negotiation, Vehicles, Customer Satisfaction, Automotive
Education
Madison Area Technical College 2001 — 2003
Interstate Marketing Corporation September 2013 - Present
Tennessee Collision Repair Association 2010 - Present
I-CAR 2004 - Present
Colormatch July 2005 - June 2013
Skills
Public Speaking, Team Building, Customer Relations, Customer Service, Strategic Planning, New Business Development, B2B, Marketing Strategy, Customer Satisfaction, Business Planning, Sales Process, Account Management, Training, Sales Management, Coaching, Vehicles, Operations Management, Product Development, Automotive, Continuous Improvement, Business Strategy, Automotive Aftermarket, Team Leadership, Leadership, Purchasing, Automobile, Process Improvement, Budgets, Customer Retention, Negotiation, Inventory Management, Profit, Marketing, Competitive Analysis, Pricing, Sales Operations, Business Development, Sales, Strategy, Management, Key Account Management
Education
Union University 2012 — 2014
Bachelor of Science (BS), Organazational Leadership
University of Tennessee-Knoxville
HRD
McAnally Appraisal Services LLC. December 2011 - Present
I-CAR December 2010 - Present
McAnally Appraisal Services LLC. September 2009 - December 2011
Wit! Appraisal Solutions Inc. January 2007 - September 2009
GEICO 2004 - 2007
Skills
Software, Claims Management, Liability, CCC Pathways, General Insurance, Property & Casualty..., Insurance, Automobile, ADP Payroll, Claim, Customer Retention, Claim Investigation, Customer Satisfaction, Subrogation, Claims Resolution, Training, Claims Handling, Leadership, Underwriting, Management, Property Damage, Motorcycle, Casualty, Commercial Insurance, Legal Liability, Litigation Management, Analysis, Workers Compensation, Accident, Reinsurance, Professional Liability, Adjustments, Commercial Lines, Liability Analysis, Excess, Employee Benefits, Health Insurance, Brokers, Inland Marine, Life Insurance, Investigation, Disability Insurance, Umbrella Insurance, Product Liability, Executive Management, Fixed Annuities, Homeowners, Property Claims, Property, Insurance Law
Education
North Carolina State University 1999 — 2004
Agricultural Business, Business
ABRA Auto Body & Glass January 2015 - Present
ABRA Auto Body & Glass April 2014 - February 2015
ABRA Auto Body & Glass December 2012 - May 2014
ABRA Auto Body & Glass December 2011 - November 2012
Gerber Collision & Glass November 2011 - December 2011
Express Auto Collision April 2011 - October 2011
ABRA Auto Body & Glass February 2007 - November 2010
I-CAR August 2007 - July 2009
ABRA Auto Body & Glass January 2006 - January 2007
ABRA Auto Body & Glass November 2003 - January 2006
Skills
Automotive, Customer Satisfaction, Automobile, Sales Management, Operations Management, Vehicles, Team Building, Process Improvement, Profit, Continuous Improvement, Strategic Planning, Automotive Aftermarket, Income Statement, New Business Development, Negotiation, Insurance, Lean Manufacturing, Six Sigma, Customer Service, Budgets, Strategy, Leadership, Business Development, Management, Training, Purchasing, Customer Retention, Recruiting, Employee Relations, Performance Management, Sales Process, Inventory Management, Sales Operations, Business Planning, Cross-functional Team..., Forecasting, Leadership Development, P&L
Education
Dale Carnegie Training - High Impact Presentation 2010 — 2010
High Impact Presentation
Georgia Institute of Technology 2010 — 2010
Building the Lean Supply Chain Leader
Lean Management - Sherwin WIlliams 2009 — 2009
Lean Management, Improving Workshop Efficiency
Georgia State University - J. Mack Robinson College of Business 2008 — 2009
Executive MBA, Leadership, Strategy, Finance
University of Phoenix 2006 — 2008
BSBM, Management
Dale Carnegie Training 2006 — 2006
Leadership Training for Managers, People Development
Discover Financial Services August 2014 - Present
Hertz Corporation August 2013 - April 2014
McDonald's Corporation October 2010 - April 2013
Takeda Pharmaceuticals November 2007 - October 2008
I-CAR January 1998 - January 2007
I-CAR Education Foundation January 1993 - January 1998
Skills
Word 2003, 2007, & 2010, Excel 2003, 2007, & 2010, PowerPoint 2007 & 2010, Outlook 2003, 2007, &..., CVENT (Custom Internet..., Project Management, Contract Negotiation, Team Management, Event Management, Training
Education
Harper College 2009 — 2010
Certified in Office Administration, Office Administration and Marketing
Harper College
Certificate, Marketing, Volunteer Management
I-CAR December 2014 - Present
U.S. Cellular April 2006 - December 2014
Skills
Product Management, CDMA, Cellular Communications, LTE, Mobile Technology, Mobile Devices, 4G, Telecommunications, Wireless
Education
Ball State University 1994 — 1995
Master’s Degree, Information and Communication Sciences
Ball State University 1989 — 1994
Bachelor of Science (B.S.), Telecommunications
I-CAR June 2015 - Present
Caliber Collision Centers May 2007 - Present
Skills
Automotive, Customer Service, Team Building, Customer Satisfaction, Continuous Improvement
Education
Universal Technical Institute of Texas Inc 2006 — 2007
Collision
I-CAR December 2012 - Present
TEKsystems April 2012 - December 2012
Dovenmuehle Mortgage November 2007 - March 2012
Self employed June 2004 - November 2007
Corporate Express June 1998 - January 2004
Universal Coach Parts January 1987 - January 1998
Skills
SDLC, Process Improvement, Business Analysis, SharePoint, Access, Project Management, Management, Vendor Management, Integration, Analysis, Cross-functional Team..., Databases, Business Intelligence, Quality Assurance, Leadership, Customer Service, Microsoft Project, Requirements Analysis, Software Documentation, Business Process..., Agile Methodologies, Business Requirements, Team Building, Strategic Planning, Account Management, CRM, Troubleshooting, SQL, Training, Team Leadership, Project Planning, PMO, Budgets, Microsoft SQL Server, Software Development, Requirements Gathering, Data Analysis, Testing, Data Warehousing, Resource Management, Scope Management, UAT Coordination, Scheduling, Budget Management, Risk Management, LMS
Education
Triton College 1989 — 1991
Associate, Computer Science
Triton College 1988 — 1991
Associate, Computer Science
I-CAR April 2015 - Present
Skills
Program Development, Training Program..., Conference Speaking, Public Speaking, Employee Training, Plumbing, Training, Marketing, LEED, Proposal Writing, Management, Marketing Strategy, Program Management, Business Development, Strategic Planning, Account Management, Team Building, Strategy, New Business Development, Marketing Communications, Sales, Social Media, Public Relations, Project Management
Education
Kendall College of Art and Design 1997 — 2001
BFA, Visual Communications
Black Sheep Craftworks June 2015 - Present
I-CAR January 2011 - Present
Eastfield College January 2010 - Present
C and S Performance October 2007 - August 2009
Skills
Welding, Machining, Higher Education, Auto Body, Metal Fabrication, Airbrush, Custom Paint, CNC Machine, CNC Programming, Mastercam, CNC, TIG Welding, SMAW, MIG Welding, Oxy-acetylene, Art, Blueprint Reading, Plasma Cutting, Teamwork, College Teaching, Milling, CNC Mill, Laithe, CNC Laithe, CNC Plasma, CAD/CAM, CAD, Sheet Metal, Tubing
Education
Eastfield College 2014 — 2016
Associate’s Degree, Machining
University of North Texas at Dallas 2012 — 2014
Bachelor of Applied Arts and Science, Education, Dispute Resolution, and Welding
Mountain View College 2011 — 2012
Associate’s Degree, Welding Technology/Welder
VC Tech 2006 — 2007
Certificate, Custom Paint and Graphics, Custome Metal Fabrication
Eastfield College 2004 — 2006
Associate’s Degree, Auto Body Technology
I-CAR June 2012 - Present
Kansas City Kansas Community College TEC August 2004 - Present
CarMax April 2002 - August 2004
Skills
Customer Service, Management, Project Management, Strategic Planning, Team Building, Negotiation, Automotive Technician, Sales Management, Operations Management
Education
Kansas State University 2012 — 2014
Master of Science (M.S.), Adult and Continuing Education and Teaching
Pittsburg State University 2002 — 2012
Bachelor of Science (B.S.), Vocational/Technical Education
I-CAR April 2015 - Present
Self unemployed January 2015 - Present
I-CAR May 1994 - Present
Skills
Automobile, Customer Satisfaction, Sales Management, Automotive, Automotive Aftermarket, Profit, Vehicles, Training, Team Building, Process Improvement, Leadership, Business Development, Manufacturing, Marketing, Marketing Strategy, Negotiation, Customer Service, Team Leadership, Customer Retention, New Business Development, Paint, Management, Strategic Planning, Fleet Management, Motorcycle, Sales, Parts, B2B, Lean Manufacturing, Sales Operations, Budgets, Program Management, Continuous Improvement, Purchasing, Project Planning, Inventory Management, Strategy, Account Management, Business Planning, Automotive Repair, Sales Process, Cross-functional Team..., Claims Management, Competitive Analysis, Six Sigma, Business Process..., Operations Management, Analysis, Key Account Management, Insurance
Education
University of Oregon 1966 — 1970
BS
University of Oregon
Sands Chevrolet November 2014 - Present
Gerber Collision & Glass August 2012 - November 2014
Turn 2 Collision June 2002 - August 2012
Smith's Body Shop Inc March 1998 - April 2002
I-CAR 1994 - 1999
State Farm November 1985 - April 1998
Central Piedmont Community College 1996 - 1998
Elmer Moore Chevrolet 1984 - 1986
Bert Wolfe Ford, Audi, Toyota, and Scion 1983 - 1984
Charlie's Body Shop 1979 - 1983
Skills
Automotive Repair, Leadership, Lean Manufacturing, Purchasing, Process Improvement, Business Process..., Customer Service, Continuous Improvement, Quality Assurance, Quality Management, CSI, Business Development, Leadership Development, Employee Relations, Employee Training, Team Building, Solution Implementation, Automotive Aftermarket, Vehicles, Customer Retention, Customer Satisfaction, Automobile, Automotive, Coaching, New Business Development, Sales Management, Parts, Profit
Education
Central Piedmont Community College 1996 — 1998
Automobile/Automotive Mechanics Technology/Technician
Vale Training Solutuions 1995 — 1995
Automotive Estimatics, 4.0
Global Jig North America LLC March 2014 - Present
Infinity 3D Laser Measuring/Car Bench October 2011 - March 2014
I-CAR 2002 - 2009
Merle Kelly Ford 1996 - 2002
Superior Chevrolet 1993 - 1995
Skills
Process Improvement, Automobile, Team Building, Automotive, Customer Retention, Call Centers, Customer Satisfaction, Team Leadership, Instructor-led Training, Training, Customer Service, Leadership, Vehicles, Operations Management, Inventory Management, Continuous Improvement, Automotive Aftermarket
Education
University of Missouri-Kansas City 1978 — 1982
Mechanical Engineering
The Doan Group October 2014 - Present
The Doan Group September 2013 - September 2015
Collision Industry Conference 2008 - January 2015
I-CAR 2007 - January 2015
American National Insurance Companies September 2005 - August 2013
Gulf Coast Appraisal Group December 1999 - September 2005
Skills
Business Development, Training & Development, Business Strategy, Claims Management, Claims Resolution, Negotiation, Strategic Planning, Project Planning, Project Implementation, Employee Training, Process Improvement, Customer Satisfaction, Training, Automotive, Leadership, Sales, Insurance, Property & Casualty..., Claim, Operations Management, Liability, Customer Retention, Automobile, Coaching, General Insurance, Vendor Management, Claim Investigation, Project Management, Public Speaking, New Business Development, Property Damage, Analysis, Sales Management, Casualty, Motorcycle, Customer Service, Legal Liability, Commercial Insurance, Subrogation, Accident, Litigation Management, Automotive Aftermarket, Casualty Insurance
Education
Missouri State University 2009 — 2011
Professional Management Certification
Friendswood High School
Refinish Solutions / I-CAR 2008 - Present
I-CAR 1992 - Present
Skills
Business Development, Automobile, Customer Satisfaction, Automotive, Customer Retention, Negotiation, Training, Operations Management, Profit, Sales Management, Team Building, Customer Service, New Business Development, Parts, Sales, Sales Process, Strategic Planning, Vehicles
Education
James Madison University 1982 — 1986
IES Abroad July 2009 - Present
IES Abroad October 2008 - June 2009
Forpanek Enterprises April 2008 - September 2008
I-CAR February 1999 - September 2007
Quebecor World May 1996 - February 1999
Consolidated Press, Inc July 1994 - May 1996
RR Donnelley September 1991 - April 1994
Skills
Program Management, Project Management, SDLC, Strategic Planning, Change Management, Process Improvement, Business Analysis, Six Sigma, Business Process..., Vendor Management, Analysis, Management, Financial Analysis, Visio, Microsoft Excel, Budgets, Customer Service, IT Strategy, Leadership, Microsoft Office, New Business Development
Education
Northern Illinois University 1987 — 1991
BS, Industrial Management
Illinois Blower Inc. August 2011 - Present
I-CAR April 2010 - Present
Prairie State Industries September 2004 - August 2011
McHenry County College June 2009 - July 2009
Eisenmann Corporation 1992 - 2005
Eisenmann Corporation 1992 - 2005
Skills
AWS CWI, Level II Mag particle, Level II Dye Penetrant, Team Building, Engineering, Manufacturing, Lean Manufacturing, Continuous Improvement, Product Development, Process Improvement, Strategic Planning, Kaizen, Automotive, Purchasing, Six Sigma, Operations Management, 5S, Quality Management, Manufacturing..., Inventory Management, Quality System, Factory, Materials Management, Root Cause Analysis, Cross-functional Team..., Welding, ISO, Industrial Engineering, Injection Molding, Process Engineering, Quality Assurance, Leadership, Automation, Vehicles, Project Planning
Education
McHenry County College
Management
Kohl Children's Museum February 2013 - Present
I-Car September 2012 - February 2013
Chicago Express Hockey October 2011 - March 2012
Sears Centre Arena January 2011 - October 2011
Sears Centre Arena January 2009 - January 2011
Chicago Shamrox Lacrosse July 2006 - December 2008
Chicago Wolves June 2002 - July 2006
Skills
Ticket Sales, Sports Management, Sponsorship Sales, Sports Marketing, Sponsorship, Sports, Event Planning, Sponsorship Activation, Professional Sports, Sales, Customer Service, Marketing, Fundraising, Media Relations, Event Management, Facebook, Ticketing, Baseball, Marketing Strategy, Sales Management, Social Media, Hockey, Management, Social Media Marketing, Social Networking, Sports Industry, Marketing Communications, Public Relations, Relationship Marketing
Education
Iowa State University 1997 — 2002
Bachelor of Science (B.S.), Sports Management
Discover Financial Services November 2014 - Present
I-CAR July 2013 - August 2014
Sears Holdings Corporation July 2010 - June 2013
Automated Engineering Services Corp. November 2009 - October 2010
IMI Cornelius February 2007 - March 2009
Skills
Project Management, Project Planning, MS Project, Resource Management, Management, Business Analysis, Customer Service, Vendor Management, Microsoft Excel, Project Coordination, Visio, PowerPoint, Access, Project Delivery, Microsoft Word, Vendor Relations, Excel, Word, Coordination, Sourcing & Procurement, Network / Telecom..., Project Implementation, Project Execution, Agile Project Management, Conflict Resolution, Executive Reporting, Lean Process Improvement, Risk Management, WBS, OOM, Cost Benefit, Communications Planning, Stakeholder Management, PMBOK, Agile & Waterfall..., Scope Management, Project Charter, Milestones, Full SDLC, Microsoft Project, Analysis, Process Improvement, Team Leadership
Education
Kaplan University 2012 — 2014
Master of Business Administration (MBA), Project Management, 4.0
Kaplan University 2010 — 2012
BS of Business Administration, Management, 3.84
DeVry University 1995 — 1997
None, Computer Information Systems
Evanston Township High School 1991 — 1995
GED
Travelers March 1978 - Present
SUNY Farmingdale February 2012 - Present
NYACT 1989 - Present
I-CAR January 2011 - Present
Skills
Claims Management, Claim, Property Damage, Commercial Insurance, Property & Casualty..., Insurance, General Insurance, Adjustments, Liability, Casualty, Subrogation, Commercial Lines
Education
Pace University - Lubin School of Business 1979 — 1984
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
I-CAR April 2013 - Present
NorthShore University HealthSystem March 2012 - March 2013
Ignite USA April 2011 - March 2012
Aero Products International Inc. June 2007 - March 2011
Skills
Customer Service, Customer Satisfaction, Customer Relations, Team Building, Coaching, Team Leadership, Call Center, People Management, Vendor Relations, Management, Sales, Training, Strategic Planning, Call Centers, Project Management, New Business Development
Education
National-Louis University
BSM, Business Management
I-CAR May 2008 - Present
OfficeMax November 2006 - May 2008
MacKay & Company April 2005 - October 2006
SKF April 1997 - April 2005
Outboard Marine Corp. 1995 - 1997
SKF/Chicago Rawhide 1989 - 1995
Everco Industries 1985 - 1989
Skills
Market Research, Analysis, Training, Business Planning, Marketing Research, Marketing Strategy, Segmentation, Automotive, Product Development, Customer Retention, Sales, Customer Satisfaction, Competitive Intelligence, Sales Operations, Automotive Aftermarket, Secondary Research, Leadership, Teamwork, Green Belt, MS Excel Pivot Tables, Access, Value Propositions, New Business Development, Management, Automobile, Marketing, Vehicles, MS Access, Value Proposition, ROI development, Competitive Analysis
Education
Keller Graduate School of Management of DeVry University 1995 — 1997
MBA, Marketing Concentration
Creighton University 1981 — 1985
B.S.B.A., Marketing
Hunter Engineering 2008 - Present
VeriFacts Automotive 2002 - Present
Future Forensics 1997 - Present
Landmark Education 1997 - Present
I-CAR 1992 - Present
Hunter Engineering 2008 - Present
nerium 2013 - 2013
Education
Shoreline Community College 1984 — 1986
Shorecrest High School 1981 — 1984
I-CAR February 2015 - Present
Insight Global-contractor December 2014 - January 2015
Sears Holdings Corporation January 2014 - November 2014
Motorola Solutions August 2012 - December 2013
Chase May 2008 - August 2012
Skills
Business Analysis, SDLC, Integration, Process Improvement, Analysis, Team Building, PMO, Telecommunications, Project Portfolio..., Cross-functional Team..., Change Management, Data Analysis, Team Leadership, Troubleshooting, Leadership, Requirements Analysis, Requirements Gathering, User Acceptance Testing, Business Requirements, Software Project..., Visio, Business Process, Agile Methodologies, Systems Analysis, Testing, Business Process..., Business Intelligence, Software Documentation, Project Delivery, Agile Project Management, SharePoint, Resource Management, Management, Product Development, Project Management, Quality Assurance, CRM, Program Management, Human Resources, Customer Service
Education
Keller Graduate School of Management of DeVry University 1996 — 2001
Master of Business Administration (MBA), MBA
Stevens Institute of Technology 2000 — 2000
Project Management Certification, Project Management
Northern Illinois University 1990 — 1995
Bachelor of Science (BS), Elementary Education and Teaching
I-CAR
Skills
Project Management, Operations Management, Continuous Improvement, Cross-functional Team..., Program Management, Process Improvement, Team Building, Automotive, Lean Manufacturing, Management, Six Sigma, Strategic Planning, Leadership, Product Development, Coaching
Education
Lakeland College
Bachelor's Degree, Business Administration/Economics
Fox Valley Technical College
Associate's degree, Administrative Assistant/Information Processing
n/a - currently unemployed December 2014 - Present
BSIA November 2010 - December 2014
self-employed Admin & Baker August 2008 - October 2010
I-CAR February 2006 - October 2007
Marketing Innovators 2002 - 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Project Management, Management, Marketing Strategy, Account Management, Strategic Planning, Team Leadership, PowerPoint, Training, Event Management, Team Building
Education
University of Calgary 2000 — 2002
I-CAR November 2013 - Present
I-CAR July 2012 - November 2013
State Farm Insurance July 2007 - June 2012
Ricardo, Inc January 2005 - July 2007
Hyundai/KIA America Technical Center, Inc February 2003 - January 2005
Chrysler Corporation / DaimlerChryslerAG January 1991 - February 2003
Skills
Program Management, Strategy, Sales, Project Planning, Marketing Strategy, Business Development, Engineering, Automotive, Team Building, Product Development, Product Management, Vehicles, Manufacturing, Cross-functional Team..., Process Improvement
Education
University of Michigan 1996 — 2000
Master of Business Administration, Accounting & Finance Emphasis
University of Michigan 1991 — 1993
MS, Mechanical Engineering
University of Michigan 1986 — 1990
BS, Mechanical Engineering
United Stationers May 2010 - Present
United Stationers 2010 - Present
Business Process Manager February 1993 - Present
United Stationers 2010 - 2011
I-CAR 2008 - May 2010
Nissan Forklift Corporation 1998 - 2007
Reliable Corporation 1993 - 1998
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1993 — 1998
MS, Computer Science
DePaul University
MS, Computer Science
K2 Consulting Group January 2013 - Present
ALLDATA, an AutoZone Company January 2013 - July 2014
ALLDATA, an AutoZone Company July 2009 - December 2012
I-CAR June 2006 - May 2009
AHEAD October 2001 - June 2006
Riot February 1999 - October 2001
The Post Group 1996 - 1998
Skills
Analysis, Automotive, Automotive Aftermarket, Customer Satisfaction, Customer Retention, Operations Management, New Business Development, Leadership, Management, Automobile, Vehicles, Sales Process, Team Building, Sales, Sales Management, Marketing Strategy, Sales Operations, Strategic Planning, Account Management, Profit, Negotiation, B2B, Training, Coaching, Parts, Marketing, Business Planning, Direct Sales, Pricing, Selling, Cold Calling, Purchasing, Competitive Analysis, Inventory Management, Salesforce.com, Key Account Management, Cross-functional Team..., Forecasting, Product Development, Market Planning, Sales Presentations, Product Marketing, Business Development, Team Leadership, Budgets, CRM, Process Improvement, P&L, Business Strategy, Product Management
Education
Northern Arizona University 1988 — 1993
BS
Mohave High School
I-CAR July 2012 - Present
Veritas Document Solutions September 2011 - July 2012
I-CAR December 2005 - September 2011
US Cellular January 2002 - October 2005
New Resources Corporation -Carlson July 1998 - December 2001
TAESA Airlines March 1995 - April 1998
Global Resources 1998 - 1998
Bancomer Transfer Services 1997 - 1998
Skills
SQL, Microsoft SQL Server, C#, ASP.NET, Visual Basic, JavaScript, Project Management, Visio, Data Warehousing, .NET, VB.NET, Business Intelligence, SDLC, Business Analysis
Education
National-Louis University 2004 — 2006
Master, Leadership and Management
Judson University 2002 — 2004
Undergraduate, Information Technologies
Universidad Nacional Autónoma de México 1987 — 1992
Undergraduate, Physics
Nestle U.S.A. August 2013 - Present
I-CAR November 2011 - January 2013
QPS Employment Group May 2010 - February 2011
Manpower June 2008 - February 2010
Westwood College April 2007 - November 2007
Cortiva Institute September 2005 - April 2007
Westwood College November 2004 - September 2005
Skills
Microsoft Office, Recruiting, Human Resources, Applicant Tracking..., HRIS, Management, Staffing Services, Talent Acquisition, Temporary Placement, Permanent Placement, Account Management, Workers Compensation, Payroll, Interviews, Sourcing, Screening, Recruitment/Retention, Operations, Customer Retention, Bilingual, Lotus Notes
Education
Triton-College 2003 — 2008
Certificate, Human Resources Management
Vail Resorts November 2014 - Present
University of Colorado Health July 2013 - October 2014
Edward Hospital November 2011 - July 2013
Delnor Community Hospital September 2008 - November 2011
Loyola University Health System July 2005 - September 2008
I-CAR February 2000 - June 2005
Skills
Healthcare Information..., Data Analysis, EHR, Epic Systems, Databases, Microsoft SQL Server, HIPAA, Healthcare, Visio, EMR
Education
University of Illinois at Chicago 1994 — 1999
BS Kinesiology, Exercise Physiology; Minor in Chemistry
I-CAR 2015 - Present
Allstate 2009 - 2014
Allstate Insurance Company August 2007 - December 2008
Nobilas North America (Akzo Nobel) 2005 - 2007
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1977 — 1980
Accounting, Business Management and Accounting
Al Brodeur's Auto Body, Inc. October 2006 - Present
Alliance of Automotive Service Providers of Massachusetts November 2014 - Present
The Marlborough Rotary Club July 2013 - Present
Assabet Valley Regional Technical High School September 2014 - Present
Marlborough Economic Development Corporation December 2014 - Present
Richer Elementary School December 2014 - Present
Alliance of Automotive Service Providers of Massachusetts September 2011 - Present
I-CAR June 2012 - Present
CBS Radio - WBZ 1030AM September 1999 - October 2006
Skills
Sales Management, Strategic Planning, New Business Development, Customer Satisfaction, Team Building, Business Planning, Automotive, Operations Management, Profit, Customer Retention, Purchasing, Vehicles, Automotive Repair, Automobile, Sales Process, Automotive Aftermarket, Management, Automotive Engineering, Sales, Small Business, Training, Marketing Strategy, Marketing
Education
Becker College 2006 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management
Automotive Management Institute May 2015 - Present
I-CAR September 1998 - May 2015
Valspar Refinish September 1995 - September 1998
Crow Buringame 1990 - 1995
Skills
Automotive Aftermarket, Operations Management, Motorcycle, Automotive, Customer Satisfaction, New Business Development, Purchasing, Parts, Process Improvement, Sales Management, Profit, Vehicles, Team Building, Automotive Repair, Automobile, Strategic Planning, Training, Leadership, Lean Manufacturing, Insurance, Business Planning, Six Sigma, Warranty, Marketing Strategy, Continuous Improvement, Coaching, Customer Service, Income Statement, Sales Process, Sales, Marketing, Inventory Management, Management, Fleet Management, Customer Retention, Paint, Budgets, B2B, Negotiation, Sales Operations, Forecasting, Pricing, Competitive Analysis, Cross-functional Team..., Key Account Management, P, Product Development, Suspension, Team Leadership
Education
University of Louisiana at Monroe 1990 — 1993
University of Texas at Tyler 1988 — 1990
Theology/Business
Tyler Junior College 1982 — 1987
AAS, Business
WyoTech October 1986 - Present
I-CAR October 1986 - Present
Corinthian Colleges June 2003 - April 2011
Skills
Adult Education, Instructional Design, Higher Education, Distance Learning, Program Management, Curriculum Design, Curriculum Development, Staff Development, Educational Leadership, E-Learning, Academic Administration, Admissions, Automotive, Enrollment Management, Career Development, Team Building
Education
Montana State University-Northern 1975 — 1980
National Auto Body Council 2003 - Present
I-CAR Education Foundation 1988 - Present
ACME Body & Paint Co., Inc. January 1968 - January 2008
I-CAR July 1991 - July 1992
Butts & Ordway Co. September 1966 - January 1968
Skills
Non-profits, Automotive, Automobile, Team Building, Strategic Planning, Budgets, Vehicles, Process Improvement, New Business Development, Operations Management, Coaching, Insurance, Customer Service, Sales Management, Customer Satisfaction, Negotiation, Profit, Business Planning, Small Business, Public Speaking, Executive Management, Automotive Aftermarket, Customer Retention, Sales, Inventory Management, Parts, Automotive Repair, Professional..., Training, Purchasing, Management, Organizational..., Lean Manufacturing, Professional Mentoring
Education
Northeastern University 1981 — 1983
Grad studies toward M B A
Bentley University 1963 — 1971
Bachelor of Science, Accounting
ABRA Auto Body & Glass July 2014 - Present
I-CAR 1996 - Present
Everest University- Tampa Campus 2009 - 2010
ITT Technical Institute April 2007 - May 2009
Progressive Insurance Co 1994 - 2007
Skills
Team Building, Customer Service, Leadership Development, Coaching
Education
LIU Post
Bachelor of Arts (B.A.), Psychology, 3.5
I-CAR September 2012 - October 2015
Hospice Of Northeastern Illinois September 2011 - September 2012
American Hotel Register August 2007 - August 2008
MMF Industries July 2001 - August 2007
Skills
Customer Service, Customer Satisfaction, Team Building, NetForum, Microsoft Excel, Microsoft Office, Front Office, ERP, Management, Change Management, Outlook, Leadership, Windows, Software Documentation, Supervisory Skills, Budgets, Employee Training, Training Delivery, Data Entry, Continuing Education, Collision Repair..., Team Leadership, Escalation Resolution, Account Management, Sales, Sales Operations, Process Improvement, Customer Retention, Cross-functional Team..., Training
Education
Elgin Community College 2012 — 2012
CARSTAR Mundelein 1996 - Present
CARSTAR 1996 - Present
I-CAR 1985 - 1996
Applied Power / Blackhawk 1973 - 1985
General Motors Proving Ground 1966 - 1973
Education
Eastern Michigan University 1968 — 1973
MBA, Marketing
University of Wisconsin-Madison 1962 — 1966
BS Mech Engineering, Automotive Testing
I-CAR May 2011 - Present
I-CAR May 2009 - August 2011
Allstate 2006 - 2008
Allstate 2004 - 2006
Allstate 1999 - 2004
Skills
Management Consulting, Project Management, Vendor Management, Leadership, German, Strategy, Process Improvement, Coaching, Management, E-commerce, CRM, Cross-functional Team..., Strategic Planning, Enterprise Software, Budgets, Six Sigma, Insurance, Business Strategy
Education
University of Illinois at Chicago 2002 — 2004
MBA, Marketing & Finance
University of Oregon
BA, German, Computer Science
I-CAR April 2008 - December 2008
Education
McHenry County College 2003 — 2009
none, business management
I-CAR June 2013 - Present
Wisconsin Timber Rattlers March 2004 - August 2013
Ultimate Rides October 2011 - March 2012
Aedsa Eastern Wisconsin Auto Auction January 2011 - October 2011
Big Al & Chris, Inc. October 2006 - January 2011
Beaver Dam Ford March 2007 - June 2008
Rawhide, Inc. June 2003 - October 2006
Matco Tools November 1999 - May 2003
Maaco Enterprises May 1997 - October 1999
Skills
Customer Satisfaction, Sales, Leadership, Sales Management, Management, Customer Service, Team Building, Sales Operations, Training, Automotive, Coaching, Automobile, Negotiation, B2B, Selling, New Business Development, Retail, Vehicles, Social Networking, Sales Process, Wholesale, Small Business, Employee Training, Marketing, Strategic Planning, Inventory Management, Finance, Customer Retention, Start-ups, Public Speaking, Instructional Design, Technical Writing, Adult Education, Educational Technology, Educational Leadership, Motivational Speaking, Event Management, Presentation Coaching, Presentation Skills, IBM Kenexa Evolution, Adobe Captivate 8, e-Learning Development, Process Improvement, Operations Management
Education
Fox Valley Technical College 2012 — 2013
Associate of Arts and Sciences (AAS), Professional Communication, 3.95 GPA
Milwaukee Area Technical College 1980 — 1982
Emmaus Bible School 1979 — 1980
North Kitsap Auto Rebuild, Inc. March 1996 - Present
I-CAR 2001 - Present
United Airlines February 1990 - July 1995
Wells Fargo Bank February 1990 - June 1990
United States Navy December 1965 - December 1989
Skills
Business Analysis, Automobile, Automotive, Vehicles, Team Building, Customer Satisfaction, Operations Management, Insurance, Strategic Planning, Process Improvement, Budget, New Business Development, Budgets, Training, Business Planning
Education
San Francisco State University 1985 — 1987
Master of Science, Business
San Francisco State University, College of Business 1982 — 1985
Bachelor of Science, Business Administration
Port Angeles High School 1961 — 1964
CSMO-Auto March 2014 - Present
Upsylon January 2004 - Present
SPB Psychologie Organisationnelle September 2011 - July 2013
Université de Montréal September 2009 - October 2011
I-CAR December 2002 - January 2009
Université de Montréal 2006 - 2009
Centre d'études professionnelles November 1998 - August 2003
I-CAR January 1999 - January 2003
Skills
Organizational..., 360 Feedback, Training, Psychometrics, Psychological Assessment, Organizational..., Performance Appraisal, Distributed Teams, Pedagogy, Formation, Développement..., Psychométrie
Education
Université de Montréal 2006 — 2013
Doctorat/PhD, Psychologie du travail et des organisations/Industrial and organizational psychology
Université de Montréal 2006 — 2012
Maitrise/Master's degree, Psychologie/Psychology
Université de Montréal 2004 — 2006
Baccalauréat/ Baccalaureate, Psychologie/ Psychology
Université de Sherbrooke 2000 — 2002
certificat, pédagogie, enseignement professionnel/ certificate, teacher training, vocational education
Centre d'études professionnelles 1996 — 1996
DEP, carrosserie/collision repair
Centre de Formations Professionnelles 1991 — 1993
DEP, électronique/ electronics
I-CAR May 2005 - Present
Volunteer for Boy Scouts of America January 1957 - March 2014
Litigation Services 2004 - 2009
Travelers 1968 - 2005
Skills
Profit, New Business Development, Staff Development, Operations Management, Analysis, Lean Manufacturing, Business Planning, Purchasing, Inventory Management, Claim, Property & Casualty..., Vehicles, Leadership, Negotiation, Budgets, Program Management, Automotive Repair, Leadership Development, Continuous Improvement, Marketing, Product Development, Coaching, Team Building, Automotive, Public Speaking, Microsoft Word, Automobile, Sales, Training, Sales Management, Customer Satisfaction, Parts, Team Leadership, Process Improvement, Organizational..., Customer Service, Strategic Planning, Insurance, Six Sigma, Employee Training, Automotive Aftermarket, Microsoft Office, Marketing Strategy, Customer Retention, Claims Management, Management, Business Strategy, Pricing, Motorcycle
Education
Jacksonville University
BS, Business
The Hartford 2007 - Present
Progressive Insurance 2002 - 2007
I-CAR 1998 - 2002
Supplemental Restraint Specialists "SRS" 1990 - 2002
Skills
Private Investigations, Claims Management, Investigation, Expert Witness, Insurance, Vehicles, Claim, Motorcycle, Litigation Management, Fraud, Workers Compensation, Claim Investigation, Training, Background Checks, Insurance Law, Subrogation, Commercial Insurance, Public Speaking, Accident, Commercial Lines, Enforcement, Internal Investigations, Liability, Risk Management, Claims Resolution, Casualty, Policy, Data Analysis, General Insurance, Legal Liability, Property & Casualty..., Liability Analysis, Automobile, Interrogation, Personal Injury, Property Damage, Risk Assessment, Interviews, Criminal Investigations, Property Claims, Claims Handling, Professional Liability, Evidence, Claims Investigations, Workers' Compensation..., Litigation Support, Adjustments, Product Liability, Asset Protection, Skip Tracing
Education
Southern Illinois University, Edwardsville 1982 — 1984
B.S., Business Administration
ABRA Auto Body & Glass October 2007 - Present
I-CAR January 1993 - Present
Collex Collision 2005 - 2007
Allstate Insurance Company February 1993 - March 2003
Skills
Automobile, Automotive, Parts, Customer Satisfaction, Vehicles, Automotive Aftermarket, Motorcycle
Education
Baker College Business and Corporate Services 2001 — 2003
Business Mgmt
Southeast Community College Milford Campus July 1990 - Present
I-CAR 2006 - Present
West A Neighborhood Association 1995 - Present
Southeast Community College 1990 - Present
John Deere Tech 2010 - Present
Meginnis Ford 1981 - June 1990
Skills
Strategic Planning, Team Building, Coaching, Public Speaking, Leadership Development, Sales Management, Training, Customer Satisfaction, Automotive, Operations Management, Teaching, Process Improvement, Nonprofits, Budgets, Collision, Marketing, Microsoft Office, Leadership, Customer Service, Staff Development, Team Leadership, Sales, Negotiation, Management, Marketing Strategy, Program Management, Adult Education, Inventory Management, Instructional Design, Higher Education, Customer Retention, Organizational..., Automotive Repair, Event Planning, Business Planning, Social Networking, Research, Fundraising, Public Relations, Curriculum Development, E-Learning, PowerPoint, Purchasing, Community Outreach, Curriculum Design, College Teaching, Social Media, Distance Learning, Program Development, Parts
Education
Southeast Community College 1977 — 1979
AAS, Automotive Technology
Southeast Community College 1976 — 1977
AAS, Auto Collision Repair Technology
Gogebic Community College July 2012 - Present
I-CAR June 2012 - Present
Nicolet College June 2008 - June 2012
Jon's Auto Werks March 2000 - December 2010
Skills
College Teaching, Public Speaking, Curriculum Development, Program Management, Education, Mentoring, Hybrid & Electric..., Instructional Design, HEV, Hardware Diagnostics, Automotive Repair, Training, Automotive, Curriculum Design, Leadership Development, Automobile, Coaching, Higher Education, Adult Education, Automotive Engineering, Teaching, Parts, Electric Vehicles, Team Building, E-Learning, Team Leadership, Troubleshooting, Customer Satisfaction, Customer Service, Staff Development, Continuous Improvement, Management, Technical Training, Microsoft Office, Instructor-led Training, Technical Writing, Powertrain, Automotive Design, ASE Certified, Classroom, Automotive Aftermarket, Vehicles, Racing, Suspension, Mechanics, Brake, Motors, Profit, Fleet Management, Distance Learning
Education
University of Wisconsin-Platteville 2008 — 2009
Nicolet Area Technical College 1998 — 2000
ASSC, Automotive
Northcentral Technical College
Automobile/Automotive Mechanics Technology/Technician
SCA Appraisal Company January 2015 - Present
I-CAR January 2011 - Present
Safeco Insurance June 2013 - May 2014
Safeco Insurance November 2011 - June 2013
Skills
Oklahoma Property and..., Oklahoma adjuster..., ASE estimating certified, Claims Management, Claim, Negotiation, Property & Casualty..., Automobile, Coaching, Insurance, Management, Vehicles
Education
University of Central Oklahoma
Finance
ITT Technical Institute - Arnold Campus DirectorITT Technical Institute2005 - Present
I-CAR March 1995 - May 2003
Education
The Sage Colleges-Sage College of Albany 1984 — 1986
BS, Management/Economics
I-CAR July 1994 - Present
Autobody Craftsman Association April 1986 - June 1994
Education
University of Oregon 1966 — 1970
University of Nebraska at Omaha
I-CAR July 2000 - Present
Rockwell Automation 1997 - 2000
Skills
Vehicles, Automobile, Automotive Repair, Automotive, Parts, Customer Retention, Sales Management, Customer Service, Automotive Aftermarket, Team Building, Process Improvement, Continuous Improvement, Customer Satisfaction, Coaching, Six Sigma, Purchasing, Marketing, Leadership, Profit, Collision, Training, Claim, Strategic Planning, Property & Casualty..., Operations Management, Insurance, New Business Development, Lean Manufacturing, Sales, Paint, I-CAR Platinum, Motorcycle, CCC Pathways, Sales Process, Auto Body, Body Shop, ASE Certified, Automotive Engineering, Sales Operations, Inventory Management, Paintless Dent Repair, B2B, Auto Glass Replacement, Business Planning, Negotiation, Suspension, Motorsports, Warranty, Auto Glass, Powertrain
Education
Northeastern Illinois University 1992 — 1998
Batchelor of Arts, Political Science, Earth Science
American Veterinary Medical Association March 1997 - Present
I-CAR 1995 - 1997
Curatek Pharmaceuticals 1992 - 1995
Skills
Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Accreditation, Nonprofits, Teaching, Program Development, Leadership Development
Education
University of Illinois at Chicago 1988 — 1992
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
I-CAR January 2010 - Present
Automotive Evaluation Group Inc July 2011 - January 2012
Nationwide Insurance October 1989 - December 2010
Skills
Insurance Claims, Automobile, Claims Management, Public Speaking, Leadership Development, Insurance, Coaching, Team Building, Strategic Planning, Automotive, Negotiation, Customer Service, Customer Satisfaction, Training, Customer Retention, Process Improvement, Sales, Business Planning, Vehicles, Operations Management, Leadership, Automotive Repair, Sales Management, Management, Inventory Management, Sales Process, Continuous Improvement, Purchasing
Education
Christopher Newport University
BA
I-CAR November 2011 - Present
St. John's Lutheran School September 2008 - November 2011
Sara Lee Foodservice December 1987 - April 2008
Sara Lee 1987 - 2008
Skills
Product Development, Microsoft Office, Customer Service, New Business Development, Project Management, Coaching, Customer Satisfaction, Microsoft Word, Six Sigma, Process Improvement
Education
Elgin Community College
Infinity Insurance June 2011 - February 2014
I-CAR 2001 - 2011
Nationwide Insurance January 2006 - November 2010
Skills
Insurance, Claim, Leadership Development, Organizational..., Claims Management, Cross-functional Team..., Casualty, Legal Liability, Instructor-led Training, Diversity Training, Training, Corporate Trainer, Process Development, Business Process Design, Economics, Statistics, Statistical Modeling, Bilingual-Spanish, Diversity Recruitment
Education
LeTourneau University
Bachelor of Science (BSc), Business
Upper Iowa University
Master of Business Administration (MBA)
Accounting Principals May 2015 - Present
American Marriage Ministries February 2012 - Present
Accounting Principals July 2014 - March 2015
Siemens Healthcare July 2013 - March 2014
Rose International March 2012 - September 2012
Priio February 2011 - August 2011
Sbarro January 2008 - September 2010
Sedes Development & Management January 2008 - September 2010
I-CAR October 2005 - May 2007
ConocoPhillips June 2004 - October 2005
Skills
Data Entry, Accounts Payable, Accounts Receivable, Payroll Processing, ADP Payroll, Paychex, Internet, Scanners, Invoicing, Quickbooks, Customer Service, Inventory Management, Oracle Applications, Goldmine, Bookkeeping, Inventory, Purchasing, Human Resources, Filing, Organization, Sales Tax, Bank Reconciliation, Bill Reconciliation, Account Reconciliation, Vendor Management, Meeting Scheduling, Deposits, Business Correspondence, Referrals, Editing, Executive Calendar..., Voice Mail, Administrative..., Telecommuting, Shipping, Employee Data Management, Employee Handbooks, Employee Benefits, Payroll, Office Equipment, 10 Key, Customer Satisfaction, Financial Statements
Education
Elgin Community College 2000 — 2002
n/a, Early Childhood Education and Teaching
I-CAR May 1997 - July 2015
American Society of Plastic Surgeons February 1990 - May 1997
Skills
Budgets, Financial Analysis, Forecasting, Accounting, ADP Payroll, Cost Accounting, General Ledger, Managerial Finance
Education
Northern Illinois University 1987 — 1989
BS, Accounting
Curves of Tigard June 2014 - Present
I-CAR 2010 - Present
Mutual of Enumclaw April 2007 - Present
American Family Insurance January 2002 - April 2007
Jim Fisher Volvo September 2000 - January 2002
City Year September 1989 - June 1990
Skills
Audatex Estimating, Auto Damage appraising, Claim, Vehicles, Insurance, Coaching, Automobile, Automotive Repair, Collision, Continuous Improvement, Instructor-led Training
Education
Portland Community College 1998 — 2000
Two Year Certificate, Auto Collision Repair
Newton North High School 1984 — 1989
High School Diploma
Desoto Collision Center July 2014 - Present
Abra Auto Body & Glass June 2011 - July 2014
I-CAR January 2012 - January 2014
GEICO February 2005 - June 2010
The Hartford/Omni January 1995 - January 2005
Skills
Insurance, Appraising, Quality Assurance, Automotive Repair, Parts, Customer Satisfaction, Automotive, Operations Management, Program Management, Process Improvement, Team Building, Vehicles, Automobile, Purchasing, Warranty, Profit, Customer Retention, Continuous Improvement, Training, Inventory Management, Sales Management, Six Sigma, Automotive Aftermarket, Negotiation, Management, Lean Manufacturing, Leadership
Education
Delta State University 1987 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northwest Mississippi Community College 1985 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
State Farm Insurance October 2005 - Present
I-CAR January 2006 - Present
TERC (Transportation Emergency Rescue Committee) USA October 2009 - Present
Palmer Enterprises LLC January 2010 - Present
State Farm March 2001 - October 2005
Skills
Vehicle Extrication and..., New Vehicle Technology, Auto Collision Repair, Insurance, Appraisals, Training, Fire Safety, Firefighting, Automotive, Real Estate, Homeowners, Small Business, Motorcycle, Vehicles, Automobile, Automotive Repair, Automotive Restoration, insurance claims, Claims Management, Claim, Customer Retention, Accident, Liability, Legal Liability, Customer Satisfaction, Customer Service
Education
Austin Community College
Monroe Community College
Szczepaniak Household 1994 - Present
I-CAR 1990 - 1994
Skills
Buyer Broker, Customer Service
Education
Illinois State University 1981 — 1984
Bachelor of Science (BS), Economics
College of DuPage 1979 — 1982
Associate of Arts (AA), General Studies
I-CAR April 2013 - Present
Education
DePaul University
Bachelor of Arts (BA), History, 3.7
I-CAR 2013 - Present
Mission Viejo Auto Collision November 2003 - Present
Skills
Bodypaint, Color Mixing, Color Match, Supervisory Skills, Automobile
Education
University of California, Los Angeles
I-CAR April 2013 - Present
I-CAR April 2013 - Present
Erikson Institute March 2010 - November 2012
PPM America, Inc. February 2003 - October 2009
Education
DePaul University
Bachelor's Degree, History