Independence Blue Cross
Industry: Health insurance company
DescriptionIndependence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States. Independence is the largest health insurer in the Philadelphia area, serving more than two million people in the region and seven million nationwide. CEO: Daniel J. Hilferty (15 Dec 2010–) Headquarters: Philadelphia, Pennsylvania, United States Founded: 1938 Subsidiaries: AmeriHealth, AmeriHealth Caritas, Parent organization: AmeriHealth, Inc.
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3,703 Independence Blue Cross employees in database. Find out everything there's to know about Independence Blue Cross employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Independence Blue Cross Employees
Sterling Administration 2004 - May 2015
Blue Shield of California 1996 - 2003
FHP 1994 - 1996
LifeGuard 1992 - 1994
Independence Blue Cross 1990 - 1992
MetLife 1989 - 1990
Skills
Health Savings Accounts, Compliance Services, Health Reimbursement..., Flexible Spending..., Premium Only Plans, Health Insurance, Insurance, Employee Benefits, COBRA, Health Care Reform, Benefits Administration, Consumer Directed..., Managed Care, Sales, Business Development, Strategic Partnerships, Health Policy, Brokers, HMO, PPO, Sales Management, New Business Development, Strategic Planning, Account Management, Long-term Care, Customer Retention, Healthcare, Underwriting, HIPAA, Product Development, Marketing, Executive Management, Healthcare Consulting
Education
Cardinal Stritch University
Bachelor's Degree, Business Management
The Wickford Group October 2014 - Present
Independence Blue Cross December 2014 - Present
Cozen O'Connor 2005 - November 2013
Pennsylvania Bar Institute 2002 - 2005
Insurance Society of Philadelphia 1998 - 2002
Gwynedd Mercy University 1996 - 1997
Cozen O'Connor 1986 - 1997
Skills
Pro Bono, Training, Mentoring, Professional Development, Staff Development, Leadership Development, Talent Developer, Coaching, Project Management, Project Planning, Connecting People, Needs Analysis, Curriculum Design, Career Development, Career Education, Career Strategist, Strategic Planning, Building Relationships, Employee Engagement, Helping Clients Succeed, Passion for Helping..., Career Assessment, Program Development, Program Evaluation, Commercial Litigation, Fundraising, Leadership, Nonprofits, Public Speaking, Litigation, Legal Research, Legal Writing, Mediation
Education
Temple University - James E. Beasley School of Law 1981 — 1985
Doctor of Law (JD)
Chestnut Hill College 1975 — 1979
Political Science
Hatboro Horsham High School 1971 — 1975
Catamaran June 2011 - Present
Independence Blue Cross February 2009 - June 2011
Independence Blue Cross June 2007 - February 2009
Independence Blue Cross January 2002 - June 2007
Education
Thompson Institute 1999 — 1999
Medical/Clinical Assistant
Cheyney University of Pennsylvania 1994 — 1998
Biology, General
Resource Capital Corp. December 2014 - Present
Independence Blue Cross February 2013 - December 2014
Independence Blue Cross December 2010 - February 2013
Grant Thornton LLP October 2004 - December 2010
Fitzpatrick & Czerwonka January 2004 - April 2004
Skills
SEC filings, Auditing, Internal Controls, Financial Reporting, Sarbanes-Oxley Act, CPA, Technical Accounting..., White Papers, Financial Statement..., Consolidated Financial..., Account Reconciliation, Project Planning, Financial Statement..., US GAAP
Education
Chestnut Hill College 2002 — 2004
BS, Accounting and Business
M&T BANK November 2013 - Present
IBM April 2013 - Present
Independence Blue Cross March 2014 - April 2014
CompuCom January 2012 - December 2012
Xerox January 2011 - December 2011
Skills
PLEASE SEE MY RESUME, Networking, Technical Recruiting, Management, Troubleshooting, Windows XP, Help Desk Support, Microsoft Office, Windows 7, TCP/IP, Talent Acquisition, Linux, Unix
Education
Camden County College 2008 — 2009
MCSE - MCSA, Bachelors of science
Cairo University
Bachelor's degree, science
DELL
Aon 2015 - Present
Independence Blue Cross 2013 - 2015
Legion Insurance 2007 - 2013
Deloitte Consulting, LLP 2005 - 2007
Provion, LLC 2002 - 2005
Main Control 2001 - 2002
Headstrong (formerly James Martin & Company) 1997 - 2001
Skills
SDLC, Project Portfolio..., Program Management, Project Estimation, Integration, Requirements Analysis, SharePoint, IT Management, IT Strategy, Project Governance, Service Delivery, Application Portfolio..., Software Project..., Software Implementation, Software Integration, Application Support..., Data Conversion, Database Design, Application Development, .NET, Software Development, Agile & Waterfall..., Quality Assurance, Requirements Gathering, Consulting, Management Consulting, Enterprise Architecture, PMO, Project Management, PMP, Leadership, Management, Business Intelligence, Business Process..., Business Process, Business Requirements, CA Clarity, Agile Project Management, Data Warehousing, Vendor Management, Agile Methodologies
Education
Carnegie Mellon University 1993 — 1997
BS, Information and Decision Sciences, Concentration in Computer Science
Big Spring High School
Independence Blue Cross January 2015 - Present
Independence Blue Cross May 2010 - December 2014
Independence Blue Cross 2006 - May 2010
Aetna (formerly US Healthcare) June 1995 - October 1996
Skills
Business Analysis, Business Requirements, Cross-functional Team..., Creative Problem Solving, project management, Oral and written..., Performance and..., Education, Business Rules, Internet, Decision Making, Regulatory Compliance, Policy Writing
Education
La Salle University 2006 — 2008
Masters, Education
Philadelphia Biblical University 1998 — 2001
Bachelor, Christian Leadership
Emerson Reid LLC March 2013 - Present
Brown & Brown July 2012 - March 2013
Independence Blue Cross January 2002 - January 2011
Skills
Employee Benefits, Health Insurance, HIPAA, Open Enrollment, Medicare, Underwriting, Healthcare, Commercial Insurance, Customer Service, Brokers, Health Savings Accounts, COBRA, Health Policy, Health Care Reform, Medicaid, Team Building, Sales, HMO, Medicare Part D, General Insurance, Long-term Care, Benefits Administration, Group Insurance
Education
Chestnut Hill College
GNC March 2015 - Present
Hapanowicz & Associates April 2014 - March 2015
Switch in Support of 5-hour ENERGY August 2013 - May 2014
Duquesne University Athletics September 2010 - April 2014
Independence Blue Cross June 2013 - August 2013
CIGNA June 2010 - July 2012
NCAA March 2012 - March 2012
Skills
Sales, Microsoft Excel, Time Management, Microsoft Office, Customer Satisfaction, Social Networking, Networking, Communication, CRM, Event Planning, Fundraising, Team Leadership, Food & Beverage, Salesforce.com, Health Care Reform, Sports Media, Health Insurance, Proposal Generation
Education
Duquesne University 2010 — 2014
Bachelor's Degree, Marketing/Marketing Management, General
Central European University 2013 — 2013
Global Economics and Supply Chain Management
Asset Management Specialist November 2012 - Present
Asset Management Specialist June 2011 - November 2012
Asset Management Specialist May 2010 - June 2011
Asset Management Specialist October 2009 - May 2010
Independence Blue Cross August 1998 - September 2001
Skills
REO, HUD, Property Management, Fannie Mae, Freddie Mac, Foreclosures, Real Estate, Negotiation, Property, Short Sales, Vendor Management, Budgets, Mortgage Lending, Asset Managment, Recruiting, Management, Customer Service, Leases, Investment Properties, Loss Mitigation, Leadership, Construction, Selling, FHA, Condos, Asset Management, Loans, Training, Loan Servicing, Real Estate Transactions, Mortgage Servicing, Residential Homes, Single Family Homes, Commercial Real Estate, Investors, Default, Real Estate License, Sellers, First Time Home Buyers, Relocation, Loan Origination, Mortgage Banking, Listings, Loan Modifications, Appraisals, Sales
Education
Cheyney University of Pennsylvania 1990 — 1994
Accounting and Business/Management
Independence Blue Cross June 2014 - Present
The Children's Hospital of Philadelphia June 2013 - February 2014
DaVita Kidney Care December 2012 - March 2013
Cigna-HealthSpring January 2008 - March 2011
Sunrise Senior Living May 2007 - January 2008
RadioShack September 2004 - March 2007
Skills
Customer Service, Human Resources, Sales, Microsoft Word, Administrative..., Microsoft Office, Data Entry, Prior Authorization, Pre-certification, Insurance Verification
Education
Cheyney University of Pennsylvania 2000 — 2004
B.A., Recreation & Leisure Management
Screen Actors Guild 2010 - Present
Towers Perrin 2002 - 2004
Towers Perrin 1999 - 2002
Towers Perrin 1996 - 1999
Towers Perrin 1995 - 1996
Independent Contractor 1990 - 1995
Independence Blue Cross 1986 - 1990
Data Access Systems, Inc. 1984 - 1986
Skills
Leadership, Process Improvement, Project Management, Vendor Management, Business Analysis, Strategy, Management, Change Management, Consulting, Analysis
Education
University of Pennsylvania - The Wharton School 1997 — 2001
Bachelor's, Marketing & Management
Syracuse University 1984 — 1986
International Relations
Camden County College 1980 — 1984
Overbrook Regional High School
FluidEdge Consulting April 2011 - Present
ClearCcyle Consulting November 2008 - April 2011
Independence Blue Cross 1996 - 2009
Skills
SDLC, Business Requirements, Requirements Analysis, Visio, MS Project, Healthcare Information..., PMO, Process Improvement, SharePoint, HIPAA, Vendor Management, Project Management, Healthcare, Software Project..., Training, EHR, Testing, Managed Care, Access, Leadership, Software Documentation, Analysis, User Acceptance Testing, Systems Analysis, Requirements Gathering, Quality Assurance, Business Process..., Software Implementation, Project Portfolio..., Business Process, Program Management, Business Intelligence, Integration, IT Strategy, Resource Management, Information Technology, Process Engineering, Cross-functional Team..., Change Management, Agile Methodologies, Data Analysis, Project Planning, ITIL, PMP, Medicare, Team Leadership, Management Consulting, Healthcare Consulting, Six Sigma, IT Management
Education
John Jay College of Criminal Justice
St. John's University, NY
Independence Blue Cross March 2013 - Present
Independence Blue Cross October 2004 - March 2013
Independence Blue Cross January 2001 - October 2004
Independence Blue Cross June 1998 - January 2001
Independence Blue Cross October 1996 - June 1998
Skills
Insurance, Business Analysis, Requirements Analysis, Health Insurance, Requirements Gathering, Claim, Process Improvement, SharePoint, Business Requirements, SOA, Business Intelligence
Education
Saint Joseph's University 2013 — 2016
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
Cheyney University of Pennsylvania 1989 — 1992
Independence Blue Cross December 2009 - Present
Independence Blue Cross May 2007 - December 2009
Independence Blue Cross June 1999 - May 2007
Education
Cabrini College 1983 — 1987
Bachelor of Science (BS), Marketing
The Franklin Property Tax Relief Group August 2013 - Present
RCG, Inc. April 2002 - Present
The Woodcrest Recreation Association, Inc. August 2007 - Present
Independence Blue Cross June 2013 - June 2014
The Neat Company April 2012 - June 2013
ALC - American List Counsel November 2007 - April 2011
Radian, Inc. September 2006 - May 2007
Mark Systems 2003 - 2006
Marketing Communication Systems, (then MCS, CCG, CC3, Trancontinental Direct) 1996 - 2002
Transcontinental Direct 1995 - 2002
Skills
IT Management, Program Management, Systems Analysis, Lead Generation, Visio, Integration, IT Strategy, Database Design, PMP, Agile, Databases, Data Warehousing, Strategic Planning, Change Management, Business Analysis, Process Improvement, Process Engineering, Team Leadership, Business Strategy, SDLC, Agile Methodologies, Leadership, Business Process, Linux, Project Management, CRM, Cross-functional Team..., Enterprise Software, ITIL, PMO, Project Planning, Enterprise Architecture, SaaS, Outsourcing, E-commerce, MS Project
Education
Project Management Training Institute - PMI/PMP 2007 — 2007
PMP - Project Management Professional, Project Management
Oracle Institute (Oracle Corp) - MDBA 1996 — 1997
Masters Certificate in Dabase Administration, Database Administration
University of Bridgeport - M.S. 1994 — 1996
M.S., Human Resource Management &Counseling
University of Bridgeport - B.S. Bus. Mgmt & Psychology 1991 — 1994
B.S., Business Management & Psychologfy
Temple University 1977 — 1978
Camden County College 1977 — 1977
Cherry Hill High School East 1973 — 1977
Housatonic Community College
Premier Designs March 2002 - Present
Health Partners January 2010 - Present
Health Partners July 2008 - January 2010
Horizon Blue Cross Blue Shield of New Jersey July 2002 - November 2006
Independence Blue Cross July 1998 - June 2002
Skills
Medicaid, Medicare, Managed Care, Provider Relations, Healthcare, Healthcare Management, Network Development, Credentialing, HIPAA, Hospitals, Utilization Management, Healthcare Consulting, Health Insurance, Physicians, Physician Relations, NCQA, HEDIS, Healthcare Information..., Health Policy, Medicare Part D
Education
Pierce College 2012 — 2012
Health Information Technologies
Camden County College 2006 — 2006
Certification, Spanish for Healthcare Professionals
Lincoln Technical Institute 1993 — 1994
Certification, Electronics and Basic Computers
Camden County Vocational and Technical School 1986 — 1990
High School Diploma, General
Continuance Health Solutions August 2009 - Present
United Health Group - AmeriChoice NJ January 2009 - August 2009
Unison Health Plan 2005 - January 2009
Unison Health Plan of Delaware 2007 - 2008
AmeriHealth HMO 1998 - 2005
Independence Blue Cross 1999 - 2004
Harmony Health Plan 1994 - 1997
American Medical International March 1983 - July 1987
Fallston General Hospital March 1980 - March 1983
Education
The George Washington University School of Medicine and Health Sciences 1978 — 1980
Clarkson University 1973 — 1977
BPS, Biology
Erie Explosion February 2013 - May 2013
Independence Blue Cross October 2012 - January 2013
Philadelphia Soul March 2012 - June 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Time Management, Teamwork, Outlook, Access, Leadership, Telephone Skills, PowerPoint
Education
Clarion University of Pennsylvania 2007 — 2011
Independence Blue Cross August 2015 - Present
Southeastern Pennsylvania Transportation Authority (SEPTA) April 2015 - August 2015
Southeastern Pennsylvania Transportation Authority (SEPTA) November 2013 - March 2015
Carnegie Mellon University March 2013 - May 2013
Carnegie Mellon University September 2012 - April 2013
Carnegie Mellon University September 2012 - December 2012
Carnegie Mellon University June 2012 - December 2012
Carnegie Mellon University November 2011 - December 2011
The Wilderness Society June 2011 - August 2011
Wegmans Food Markets May 2007 - August 2009
Skills
Policy Analysis, Statistical Modeling, Operations Research, Research, Public Policy, Regression Analysis, Forecasting, Spatial Analysis, Statistical Inference, Grant Research, Grants, Environmental Policy
Education
Carnegie Mellon University 2011 — 2013
Master of Science, Public Policy and Management, Highest Distinction
University of Mary Washington 2006 — 2010
Bachelor of Science, Economics
The University of Edinburgh
Economics
Independence Blue Cross March 2014 - Present
Independence Blue Cross March 2014 - Present
Commonwealth Capital Corporation June 2006 - October 2013
Express Enterprise, Inc. October 1998 - March 2006
Skills
Financial Analysis, Account Reconciliation, Accounts Payable, Accounts Receivable, General Ledger, Accounting, Auditing, Internal Controls, Cash Management, Finance, Financial Statements, Internal Audit, Management, Outlook, Training, P&L, Customer Service, Microsoft Word, Great Plains Software, Retail, Financial Reporting
Education
Cheyney University of Pennsylvania 1982 — 1985
Bachelors of Science, Accounting and Business/Management
Abington Memorial Hospital January 2013 - Present
School District of Cheltenham Township June 2010 - Present
HRC/CMC June 2006 - June 2008
Independence Blue Cross April 2003 - June 2006
Express Scripts September 1999 - April 2003
Express Scripts August 1999 - April 2003
Skills
Insurance, Managed Care, Hospitals, Healthcare Management, Marketing, Medical Terminology, Access, Call Centers, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Microsoft Excel, Microsoft Office, Outlook, Pharmacy, Performance Management, PowerPoint, Policy, Project Management, Training
Education
Chestnut Hill College 2007 — 2011
Dual Bachelor of Science, Healthcare Management Administration and Business Administration
Northeastern University 1993 — 1994
N/A, Engineering
Bedford High School 1992 — 1993
Diploma
Oak Ridge High School 1989 — 1993
Walden University
M.S. in Health Informatics
Puratos May 2015 - Present
Alpha Office Supplies September 2014 - May 2015
Regency Centers 2012 - 2013
CDI Business Solutions May 2010 - June 2012
Standex- Air Distribution Products 2007 - May 2010
Independence Blue Cross August 1997 - December 2007
Skills
Microsoft Office 2007, PowerPoint, Excel, Outlook, Visio, Access, Administrative...
Education
Camden County College 1992 — 1994
Professional Studies in Business Administration
J Al Writing and Research March 2011 - Present
DirectSat USA, a UniTek Company August 2010 - March 2013
SOS Personnel March 2011 - December 2011
Independence Blue Cross November 2008 - July 2010
Comcast Cable February 2008 - November 2008
ReminderMedia November 2006 - April 2007
Skills
Wordpress, Blogging, Social Media, Facebook, YouTube, Marketing, WordPress, Tumblr, Pinterest, Social Media Marketing, Online Research, Research, Event Planning, Social Networking, Public Relations, Event Management, Advertising, Copywriting, Online Marketing, Editing, Creative Writing, Newsletters, Press Releases, Marketing Strategy, Media Relations, Publicity, Copy Editing, Email Marketing, New Media, Content Development, Journalism, Strategic Communications, Proofreading, Content Management, Publishing, AP Style, Digital Media, Editorial, Storytelling, SEO, Feature Articles, Speech Writing, Radio, Magazines, Corporate Communications, Online Advertising, Marketing Communications, Video Production, Television, Ghostwriting
Education
Cheyney University of Pennsylvania 2012 — 2015
Bachelor of Science in Business Administration (B.B.A.), Marketing, 3.83/4.00 GPA
Southern University and Agricultural and Mechanical College at Baton Rouge
Mathematics Teacher Education
Delaware State University
History
First Hawaiian Bank January 2015 - Present
OverAll Engineering June 2009 - Present
WMATA January 2014 - January 2015
United Launch Alliance (ULA) July 2013 - January 2014
Capital One August 2012 - July 2013
Bank of America June 2011 - August 2012
Comcast December 2009 - June 2011
Independence Blue Cross June 2007 - December 2009
Hawaii Medical Service Association September 2005 - June 2007
Lockheed Martin May 2000 - September 2005
Skills
Program Management, Integration, Vendor Management, Requirements Analysis, Enterprise Architecture, Process Improvement, Business Process, Security, System Deployment, Analysis, Telecommunications, Project Planning, Strategic Planning, Management Consulting, Software Development, Testing, Executive Management, ITIL, Outsourcing, Microsoft Office, Business Strategy, Government, Databases, Customer Relations, Research, ERP, Budgeting, Planning, Professional Services, Consultancy, Administration, Contract Negotiation, Vendor, Engineering, Manufacturing, Deployment, Policy, E-commerce, Product Development, Healthcare, Operating Systems, Web Applications, Servers, Hardware, Windows, Architecture, Compliance, Small Business, Project Management, Data Center
Education
The George Washington University 1997 — 1998
MS, Telecommunications & Computers
Clark Atlanta University 1980 — 1986
BS, Computer Science
I.C. Norcom 1975 — 1979
Diploma, Electronics
Telerx October 2014 - Present
Garda World August 2014 - October 2014
Cigna/CGI Consulting February 2013 - August 2014
The Children's Hospital of Philadelphia March 2012 - February 2013
Independence Blue Cross July 2011 - March 2012
Gardner Resources Consulting, LLC August 2010 - July 2011
Geisinger Health System August 2010 - July 2011
Cognizant/ Wellpoint April 2010 - August 2010
King and Bishop 2010 - 2010
Daley and Associates 2010 - 2010
Skills
Team Building, Cross-functional..., Business Analysis, Business Strategy, Project Planning, MS Project, Visio, Process Improvement, Business Process..., Requirements Analysis, Requirements Gathering, Functional..., Functional Analysis, Non Functional, Full SDLC, RUP Methodologies, RUP, Data Analysis, Metadata, Healthcare Information..., Healthcare Analytics, Healthcare Consulting, User Acceptance Testing, Test Cases, CMS, Rational, Waterfall, Use Case Analysis, Use Case Diagrams, Activity Diagrams, Workflow, Non Functional..., Microsoft Office, HP Quality Center, UML, XML, SharePoint, EPC, Medicare, Meditech, Gap Analysis, Data Mapping, Cognos, Crystal Reports, Access, Databases, Integration, Quality Center, SDLC, Vendor Management
Education
Centennial College
Undergrad, Computer Programming and Analysis
Independently Studied
Certificate, IBM Certified Professional Rational Unified Process
Family Hospice & Palliiative Care February 2014 - Present
Black Centaur Inc. October 2011 - Present
XAR arts residency 2011 - Present
HCR ManorCare November 2013 - February 2014
Temple University Hospital October 2010 - July 2012
Temple University Hospital October 2010 - June 2012
Community Health Care Inc November 2009 - March 2010
Independence Blue Cross May 2007 - February 2009
CFG Health Systems, LLC. Camden County Correctional Facility 2007 - 2007
Prism Career Institute 2006 - 2007
Skills
Nursing, Teaching, Scheduling, Budgeting, Problem Solving, Microsoft Office, Customer Relations, Healthcare Management, Case Management, Healthcare, Hospitals, Administration, Nurses, Supervisory Skills, Staff Development, Documentation, Patient Safety, Critical Care, Public Speaking, Budgets, Case Managment, Performance Improvement, Software Documentation, Process Improvement, System Administration, Medicine, Program Management, Leadership, Health Education, Management, Quality Improvement, Customer Service, Human Resources
Education
Camden County College 1997 — 2000
AAS, Nursing
helene fuld school of nursing 1997 — 2000
Diploma, Nursing
Camden County College 1996 — 2000
Diploma, Nursing
Independence Blue Cross October 2011 - September 2012
Independence Blue Cross August 2010 - October 2011
L.A. Care Health Plan April 2009 - July 2010
Sidley Austin May 2008 - March 2009
Oakley 2008 - 2008
Oakley 2008 - 2008
Oakley 2008 - 2008
VCK, A Medical Corporation April 2007 - November 2007
Yale University August 2003 - June 2006
VCK, A Medical Corporation May 2005 - August 2005
Education
University of California, Los Angeles - Fielding School of Public Health 2009 — 2009
Intro to US Health Care Systems - Extension Course
California State University-Fullerton 2007 — 2007
Statistics, Intro Biology, Intro Biology Lab - Extension Center
University of California, Riverside (Extension) 2007 — 2007
Sexualities (Extension Course)
Yale University 2002 — 2006
B.A., History
PKV Consulting January 2008 - Present
Blue Cross of Northeastern PA March 2007 - December 2007
PKV Consulting January 2005 - April 2007
Philadelphia Housing Authority June 2003 - January 2005
PKV Consulting January 1996 - May 2003
Independence Blue Cross November 1987 - January 1996
Education
Temple University - James E. Beasley School of Law 1981 — 1985
J.D., Law
Chestnut Hill College 1967 — 1971
B.A., Sociology and Studio Art
Independence Blue Cross November 2012 - May 2013
First Judicial District of Pennsylvania November 2011 - November 2012
Philadelphia Youth Network April 2011 - August 2011
Keystone Mercy Health Plan April 2009 - March 2010
Contemporary Staffing Solutions March 2005 - October 2008
McCallion Staffing Specialists June 2005 - June 2008
AmeriHealth Administrators October 2005 - June 2006
Careers USA June 2001 - March 2005
Aetna August 2003 - July 2004
Commerce Bank June 1999 - January 2001
Skills
Sales, Interviews, Management, Time Management, Applicant Tracking..., Recruiting, Onboarding, Program Management, Talent Acquisition
Education
Temple University 2013 — 2013
Certificate, Health Information/Medical Records Administration/Administrator
Chestnut Hill College 2001 — 2003
Bachelor of Science, Business Communication
Community College of Philadelphia
Associate in Applied Science, Retail Management, Marketing, Management
PNC Bank January 2007 - Present
Freelance web design September 2000 - Present
Buzzgrinder February 2002 - February 2013
Noisecreep February 2009 - April 2011
Independence Blue Cross July 2004 - January 2007
Skills
Web Design, Fiction Writing, CSS, Usability, Blogging, Wordpress, Copywriting, Facebook, Dreamweaver, Creative Writing, Social Networking, Social Media, HTML 5, Online Marketing, SEO, Public Relations, WordPress, User Interface, JavaScript, User Experience, Content Management, Graphics, Wireframes, Information Architecture, Photoshop, Adobe Creative Suite, CMS, Graphic Design, User Interface Design, HTML
Education
Clark University 2001 — 2002
Certificate, Web and Graphic Design
Westfield State College 1995 — 1999
Bachelor of Arts, Communications
Connolly Healthcare February 2015 - Present
TMNA Services, LLC. April 2013 - December 2013
Wilmington Job Corps October 2010 - October 2012
Philly Mustangs 2008 - 2010
Independence Blue Cross September 2007 - August 2009
Skills
Ethics, Employee Relations, Microsoft Office, Customer Service, Coaching, Mentoring, Benefits Administration, Excel, PowerPoint, Word, HRIS, Customer Relations, Problem Solving, Performance Management, Microsoft Excel
Education
Cheyney University of Pennsylvania 2002 — 2006
USI Affinity February 2011 - Present
Independence Blue Cross 2004 - 2009
Independence Blue Cross 1999 - 2009
Independence Blue Cross 1999 - 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Chestnut Hill College
Bachelor of Science, Business/Corporate Communications
Temple University
Event Leadership Certificate Program
Alia Bonner El Consulting November 2014 - Present
SCORE Mentors October 2014 - Present
ABEL Childcare INC December 2005 - Present
Centruy 21 Advantage Gold Elkins February 2005 - May 2012
Independence Blue Cross May 2006 - May 2008
Independence Blue Cross September 1998 - May 2006
Skills
Critical Thinking, Time Management, Problem Solving, Project Management, Innovation Management, Leadership Development, Insurance, Healthcare, Public Speaking, Program Management, Microsoft Office, Customer Service, Training, Team Building, Organizational..., Strategic Planning, Management, Leadership, Coaching
Education
Chestnut Hill College 2010 — 2013
Bachelor's degree, ChildCare Management
John Hopkins University 2005 — 2006
Minority Leadership Certificate, Management
Schlicher and Kratz Institute 2004 — 2005
PA Real Estate License, Real Estate
Peirce College 2000 — 2003
Associate of Science (AS), Business Administratration
CBDI, Inc. February 2014 - Present
Hand Surgery Rehabilation Center February 2012 - January 2014
Family 1991 - 2012
Bishop Eustace Preparatory School Crew Parents Board 2006 - 2011
Multiple Organizations 2002 - 2005
CARUSO’S PIZZA 1990 - 1990
Independence Blue Cross 1987 - 1990
Skills
Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Photoshop, HTML, Strategic Planning, Negotiation, Customer Service, Teaching, Editing, Master Basket Maker, Fundraising, Event Planning, Events Coordination, Travel Planning, Process Improvement, Office Operations, Office Management, Small Office, Accounting, Data Entry, Invoicing, Microsoft Excel, Health Insurance, Training, Employee Benefits
Education
Camden County College 1986 — 1988
Associate’s Degree, Business
Center for Family Guidance May 2015 - Present
Independence Blue Cross January 2014 - Present
Our Lady of Lourdes Regional Medical Center October 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Healthcare
Education
Chamberlain College of Nursing 2015 — 2017
Master’s Degree, Family Practice Nurse/Nursing
Wilmington University 2013 — 2014
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Gloucester County College
Associate in Science in Nursing, Registered Nursing/Registered Nurse
Independence Blue Cross March 2013 - Present
Independence Blue Cross September 2012 - March 2013
Independence Blue Cross April 2011 - September 2012
American Cancer Society September 2010 - March 2011
American Cancer Society June 2009 - September 2010
American Heart Association August 2007 - May 2009
Tenet Healthcare October 2006 - March 2007
Independence Blue Cross May 2004 - August 2004
Skills
Non-profits, Process Scheduler, Process Improvement, Cross-functional Team..., Project Management, Recruiting, Leadership, Team Building, Team Management, Teamwork, Six Sigma, Healthcare, Training, Management, Social Networking, Nonprofits, Microsoft Office, Insurance, Strategic Planning, Coaching, Marketing, CRM, Customer Service, Operations Management, Program Management, Public Relations, Risk Management, Strategy
Education
California University of Pennsylvania 2005 — 2006
Masters, Business Administration
California University of Pennsylvania 2001 — 2005
Bachelor's, Business Administration
Independence Blue Cross October 2013 - Present
UST Global September 2011 - October 2013
Anjaneyap April 2011 - September 2011
Skills
SPUFI, ISPF, CA-Librarian, CA-View, JCL, SDSF, Fileaid, QMF for Windows, CA7, COBOL, VSAM, CLIST, SYSPLEX, Quality Center, Agile Testing, Test Estimation, Manual Test Execution, Test Case Generation, Defect Logging, Test Designing, HP Quality Center, Requirements Analysis, SDLC, SQL, Business Analysis, Visio, Java, Agile Methodologies, Microsoft SQL Server, Software Development, SharePoint, HTML, Testing, DB2, JavaScript, Requirements Gathering, Systems Analysis, Databases, User Acceptance Testing, Web Services, Scrum, Process Improvement
Education
Clarion University of Pennsylvania
Bachelor of Science (BS), Computer Science
Independence Blue Cross October 2013 - Present
Skills
Customer Service, Microsoft Office, Typing, Management, Human Resources, Problem Solving, Sales, Leadership, Customer Satisfaction, Data Entry, Microsoft Excel, Team Building, Microsoft Word
Education
Durham Technical Community College 2015 — 2017
Associate of Science (A.S.), Clinical Trials Research
Central Carolina Community College 2003 — 2004
Certificate, Phlebotomy
Deloitte June 2014 - Present
Deloitte August 2012 - June 2014
Independence Blue Cross June 2011 - August 2011
UPMC August 2010 - June 2011
Project Renewal September 2008 - July 2010
Hillman Cancer Center of UPMC January 2007 - May 2008
Centers for Disease Control and Prevention June 2007 - August 2007
Skills
Data Analysis, Research, Policy Analysis, Healthcare, Non-profits, Community Outreach, Program Evaluation, Public Speaking, Microsoft Office, Microsoft Excel, SPSS, PowerPoint, Public Policy, Nonprofits, Business Process..., Healthcare Information..., Program Implementation, Government, Editing, Process Improvement, Strategy
Education
Carnegie Mellon University - H. John Heinz III College 2010 — 2012
MS, Health Care Policy and Management
Carnegie Mellon University 2004 — 2008
BS, Biological Sciences
Independence Blue Cross 2013 - Present
Independent February 2011 - April 2012
ABCD Engineering Ltd January 2010 - March 2011
Skills
Financial Accounting, Human Resources, Internal Communications, Market Research
Education
California State University-Northridge 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Finance, General
Independence Blue Cross September 2014 - Present
Independence Blue Cross May 2014 - August 2014
Independence Blue Cross September 2012 - April 2014
Independence Blue Cross July 2011 - September 2012
Independence Blue Cross October 2008 - June 2011
PNC October 2007 - October 2008
Skills
Health Insurance, Insurance, Leadership, Analysis, Coaching, Call Centers, Healthcare, Medicare, Customer Service, Training, Data Analysis, Vendor Management
Education
Camden County College
Williamstown High School
Saint Simon Stock Parish November 2014 - Present
Oaks Integrated Care October 2009 - Present
Legion Insurance October 2008 - September 2009
Independence Blue Cross May 1995 - July 2008
Philadelphia Stock Exchange July 1994 - May 1995
Liberty Mutual Insurance October 1988 - July 1992
Skills
Computer Proficiency, Claims Handling, Accident Claims, Claims Investigations, Claims Resolution, PIP, Insurance, Claim, Intel, Computer-related, Property, Property Damage, Liability, Liability Analysis, Product Liability, Personal Injury..., Automobile Accidents, Slip & Fall, Premises Liability..., Classical Guitar, Electric Guitar, Acoustic Guitar, Jazz Guitar, Lead Guitar, Guitar, Employment Claims, Health Insurance, Resume Writing, Counselor Education, Internet, Internet Resources, Automobile Liability, Workers Compensation
Education
Rowan University 1992 — 1994
Bachelors, Liberal Arts & Sciences
Camden County College 1980 — 1983
Associates, Liberal Arts & Sciences
Independence Blue Cross September 2013 - Present
Quest Diagnostics March 2012 - September 2013
Morgan Stanley December 2003 - January 2012
Merit Moving Systems, Inc. October 2002 - September 2003
Merrill Lynch December 2000 - August 2002
AXA November 1999 - November 2000
Swissbank (UBS) July 1998 - November 1999
Merrill Lynch February 1998 - July 1998
Goldman Sachs February 1997 - February 1998
Telcordia Technologies June 1996 - February 1997
Skills
Perl Developer, Red Hat Linux..., Unix/Linux Shell..., Project Manager, Kernel configuration, RPM Administration, Server Build / VMware, Network Configuration, Server Performance..., LVM, RHEL Satellite Server, NIS, DNS, NFS, RAID, Centrify AD, Apache, SQL Developer, Technical Group Leader, Technical Documentation, Software Documentation, HP/UX Administrator /..., Solaris Administrator /..., Firewalls, SQL, Oracle SQL Developer, Disaster Recovery, Networking, Perl, Backup Solutions
Education
Charter Oak State College
BS (requiring 4 credit hours for completion), Information Technology
CIGNA June 2010 - Present
Independence Blue Cross August 2007 - February 2010
Independence Blue Cross April 2001 - August 2007
Independence Blue Cross April 1999 - April 2001
CompuCom July 1996 - April 1999
OKIDATA January 1990 - July 1996
Skills
Vendor Management, Strategic Sourcing, Spend Analysis, RFP, Process Improvement, Contract Negotiation, Project Management, Business Analysis, Supply Chain, Risk Management, RFQ, RFI, Procurement, Cross-functional Team..., Management, Integration, Analysis, Contract Management, Leadership, Purchasing, Sourcing, Strategy, Supply Chain Management, Forecasting
Education
Eastern University 2001 — 2003
BA, Organizational Management of IS
Camden County College 1990 — 1995
AA, Marketing
Dell July 2013 - Present
CareFirst Blue Cross Blue Shield October 2010 - June 2013
New Destiny Christian Center March 2010 - September 2010
Independence Blue Cross March 1998 - October 2009
Independence Blue Cross 2001 - 2005
Independence Blue Cross 1998 - 2001
Blue Cross and Blue Shield Association 1998 - 1998
Skills
Healthcare Reform..., Project Management, Implementation..., Healthcare, Business Process, Vendor Management, Medicare, Health Insurance, Managed Care, Insurance, HIPAA, Medicaid, SDLC, Healthcare Management, Visio, Process Improvement, Benefits Administration, Business Analysis, Business Process..., Business Requirements, CRM, Program Management, MS Project, Leadership, Cross-functional Team..., Employee Benefits, Management, Risk Management, Microsoft Project
Education
WIDENER UNIVERSITY, Chester, PA 1993 — 1996
MHA, Health Administration
WILMINGTON University, Wilmington, DE 1982 — 1984
MBA, Business Administration
Clark Atlanta University 1968 — 1972
BS, Biology-Chemistry
Independence Blue Cross September 2014 - May 2015
Nike May 2013 - August 2014
Philadelphia University Department of Athletics August 2013 - May 2014
Inglis March 2013 - May 2013
Banana Republic / Gap Inc. May 2012 - August 2012
Gap Inc. May 2011 - August 2011
Skills
Sales, Healthcare, Apparel, Customer Service, Footwear, PowerPoint, Time Management, Event Planning, Social Media, Teamwork, Microsoft Word, Microsoft Excel, Microsoft Office, Facebook, Leadership
Education
City University of New York-Brooklyn College 2015 — 2017
Master's Degree, Public Health
Philadelphia University 2010 — 2014
Bachelor of Science (B.S.), Health Sciences
Baruch College Campus High School 2006 — 2010
High School Diploma
Independence Blue Cross April 2010 - Present
CSL Behring September 2009 - November 2009
Vanguard May 2008 - March 2009
The Strata Companies June 2004 - March 2008
PSC Info Group May 2001 - June 2004
Kinko's February 2001 - May 2001
Skills
Purchasing, Project Management, Direct Mail, Digital Printing, Advertising, Offset Printing, Account Management, Sales, Marketing, Customer Service, Operations Management, Vendor Management, Team Building, Budgets, New Business Development, Microsoft Excel, Variable Data Printing, Marketing Strategy, Process Improvement, Direct Marketing, Negotiation, Training, Management, B2B, Integration, Marketing Communications, Inventory Management, Email Marketing, Team Leadership, Analysis, Cross-functional Team..., Leadership, Time Management, Strategic Planning, CRM, Human Resources, Customer Retention, Access, Program Management, Strategy, Business Analysis, Project Planning, Software Documentation, Business Process..., Contract Negotiation, Social Networking
Education
California University of Pennsylvania 1995 — 2000
Bachelors of Science, Graphics Commuincation Technology Management
California University of Pennsylvania 1995 — 2000
Bachelor of Science (B.S.), Graphics Communications Technology - Management
TD Bank Group March 2011 - Present
Philadelphia Insurance Companies November 2009 - March 2011
Independence Blue Cross September 2008 - September 2009
Zoombak October 2007 - September 2008
CIGNA November 2004 - October 2007
RDA 2000 - 2004
PHH Mortgage formerly known as Cendant Mortgage 1995 - 2000
Skills
Six Sigma, SDLC, Yellow Belt, Testing, SharePoint, Software Quality..., User Acceptance Testing, Requirements Analysis, Requirements Gathering, Regression Testing, Visio, Business Analysis, Agile Methodologies, Process Improvement, Integration, Test Cases, Databases, MS Project, Test Automation, Vendor Management, Test Management, Test Planning, System Testing, Change Management, Risk Management, Software Documentation, Microsoft SQL Server, Quality Center
Education
Cedarville University 1987 — 1991
BA, Business; emphasis Marketing / Minors: Bible & Literature
FMA Advisory Inc March 2015 - Present
Highmark Blue Shield August 2012 - February 2015
Coventry Health Care February 2011 - August 2012
Independence Blue Cross December 2003 - June 2009
Skills
Business Analysis, Data Analysis, User Acceptance Testing, Business Requirements, Effective Communication, Process Improvement, Customer Service, Claims Resolution, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Sharepoint, Cognos, Access, Visio, Managed Care, Medicare Advantage, HighRup, Health Insurance, Insurance
Education
Chestnut Hill College
Bachelor's Degree, Business Communications
Independence Blue Cross June 2013 - December 2013
Executive Health Resources July 2012 - May 2013
Magellan Health Services April 2011 - February 2012
Independence Blue Cross October 2006 - November 2010
Excellus BCBS January 2005 - June 2005
Horizon Blue Cross Blue Shield of New Jersey August 1988 - October 2004
Skills
Managed Care, HIPAA, Medicare, Business Analysis, SDLC, Healthcare, Project Management, Process Improvement, Vendor Management, Program Management, Visio, Health Insurance, Strategic Planning, Microsoft Word, Microsoft Excel, Leadership
Education
Rutgers, The State University of New Jersey-Newark 1989 — 1991
MPA, Public Management
Central Connecticut State University 1979 — 1984
B.Sc, Marketing
ClearCycle November 2008 - Present
Independence Blue Cross August 1997 - October 2008
Independence Blue Cross 1997 - 2008
IBC 1997 - 2008
Blue Cross 1997 - 2008
Education
City University of New York-John Jay College of Criminal Justice 1972 — 1973
Independence Blue Cross September 2004 - Present
Education
Cairn University 1972 — 1975
BS, Bible
MAKE Corporation April 2010 - December 2014
Accurity Consulting 2009 - April 2010
Independence Blue Cross September 2008 - October 2009
Accurity Consulting September 2008 - June 2009
BlueCross BlueShield Association February 2007 - September 2008
BlueCross BlueShield Association February 2007 - September 2008
BlueCross BlueShield of Florida October 1996 - February 2007
BlueCross BlueShield of Florida October 1996 - February 2007
Skills
Business Analysis, Quality Assurance, Performance Management, Cross-functional Team..., HIPAA, SDLC, Business Intelligence, Integration, Process Improvement, Software Documentation, Strategy, Leadership, Systems Analysis, Testing, Risk Management, Strategic Planning, Change Management, Insurance, Visio, Business Process..., Vendor Management
Education
Jacksonville University 2001 — 2003
MBA, MBA
Edward Waters College 1999 — 2001
BBA, Organizational Management
Florida State College at Jacksonville 1994 — 1997
AA, Associate Arts
City Colleges of Chicago-Harry S Truman College
City Colleges of Chicago-Harry S Truman College
Hay Group October 2011 - Present
City of Philadelphia 2010 - 2011
Independence Blue Cross September 2009 - June 2010
Macquarie Bank 2010 - 2010
Chariot Solutions June 2007 - September 2009
Independence Blue Cross 2006 - 2007
Federal Reserve Bank 2004 - 2006
Reliance Insurance In Liquidation 2002 - 2004
Bluestone Software 2000 - 2002
Arkin Systems 1997 - 2000
Skills
Enterprise Architecture, Java, SOA, Agile Methodologies, Java Enterprise Edition, Web Services, XML, SDLC, Requirements Analysis, Agile Project Management, Solution Architecture, Spring, Software Development, Scrum, Spring Framework, Oracle
Education
Capella University 2001 — 2003
M.S.,, Information Technology and Project Management
Pachaiyappas College 1993 — 1996
B.Sc, Chemistry, Maths, Physics
Independence Blue Cross August 2011 - Present
Independence Blue Cross October 2004 - July 2011
Independence Blue Cross October 1999 - September 2004
Education
Chestnut Hill College 1991 — 1995
Independence Blue Cross Senior Development LeadIndependence Blue CrossDecember 2010 - November 2012
Independence Blue Cross March 2006 - November 2010
Skills
Java Enterprise Edition, Spring, Hibernate, Struts, WebSphere Portal, J2EE Application..., Design Patterns, SDLC, Websphere, SOA, Web Services, XML, Agile Methodologies, SQL, Java, Unix, Ant, Weblogic, Oracle, DB2
Education
Clarkson University 2005 — 2005
Master of Science, Information Technology
University of Madras 2000 — 2004
Bachelor of Technology, Information Technology
Amtrak 2014 - Present
Aramark 2014 - 2014
State of Delaware Department of Services for Children and their Families 2013 - 2014
IMS Health 2013 - 2013
Independence Blue Cross 2013 - 2013
Vanguard 2011 - 2012
General Physics 2007 - 2010
ECRI Institute 2005 - 2007
LIT 2003 - 2005
ILS 1995 - 2003
Skills
Instructor-led Training, Instructional Design, E-Learning, Captivate, Learning Management, Blended Learning, Training Delivery, ADDIE, Needs Analysis, Technical Training, Hands-on Training, Training, Project Management, Mobile Learning, Learning Management..., SnagIt, Technical Writing, Process Improvement, SCORM, Training Needs Analysis, Adult Learning Theory, Train the Trainer, SharePoint, Curriculum Development, ILT, Distance Learning, Training Manuals, Political Communication, Public Speaking, Writing, Community Organizing, Grassroots Organizing, Political Campaigns, Program Management, Leadership, Dynamic Speaker, CRM, Instructional Technology, Workshop Facilitation
Education
Clark University
BA, Government/Goegraphy
Independence Blue Cross January 2015 - Present
Independence Blue Cross August 2012 - January 2015
Independence Blue Cross January 2011 - August 2012
Independence Blue Cross August 2008 - January 2011
Independence Blue Cross December 2004 - August 2008
Independence Blue Cross November 2001 - December 2004
Quest Diagnostics January 1998 - November 2001
Skills
Process Improvement, Continuous Improvement, Internal Audit, Health Insurance, Training, Adult Education, Curriculum Development, ADDIE, Performance Consulting, Instructor-led Training, SharePoint, Claim, Project Management, Learning Management..., Needs Analysis, Training Delivery, Software Documentation, Blended Learning, Strategy, Coaching, Program Management, Management, Employee Benefits, Organizational..., Visio, Quality Assurance, CRM, Analysis, Vendor Management, Access, Leadership, Insurance, Business Analysis, Business Process...
Education
Cabrini College 1999 — 2001
BA, Organizational Management, 3.51 GPA
Tarleton State University 1988 — 1989
Independence Blue Cross July 2015 - Present
Girl Scouts of Central & Southern NJ September 2009 - August 2015
Burlington Stores, Inc. September 2012 - July 2015
BAYADA Home Health Care December 2008 - September 2012
JP Morgan Chase 2008 - October 2008
Teknion LLC 1996 - 2008
Environetics September 1994 - June 1996
Skills
E-Learning, Instructional Design, ADDIE, Blended Learning, Instructor-led Training, Captivate, Project Management, Training, Microsoft Office, SnagIt, Technical Writing, PowerPoint, Adult Education, Team Building, Adobe Creative Suite, Learning Management, Visio, Photoshop, Customer Service, Learning Management..., Software Documentation, Program Management, Needs Analysis, Onboarding, Instructional Technology, Adobe Acrobat, Dreamweaver, Performance Consulting, Articulate Studio, SCORM, Technical Training, Training Delivery, Job Aids, Social Learning, SharePoint, Training Facilitation, Audacity, Curriculum Design, Time Management, Editing, Illustrator, Storyboarding, Human Resources, Training
Education
University of Delaware 1987 — 1991
BS Interior Design, Interior Design
Capella University
Master of Education (partial completion), Instructional Design for Online Learning
Independence Blue Cross June 2015 - Present
Signature Bank August 2013 - May 2015
Elmhurst Hospital November 2010 - August 2013
Terrafusion June 2009 - August 2010
Education
City University of New York-Hunter College 2003 — 2008
BA, Economics Major, Political Science Minor
Crayola September 2011 - Present
Independence Blue Cross September 1997 - September 2011
Ryder Transportation Services 1993 - 1997
IOLAB Corporation 1991 - 1992
Skills
Market Research, Marketing Research, Competitive Intelligence, Analytics, Brand Equity, Competitive Analysis, Customer Insight, Market Analysis, Research, Segmentation
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1989 — 1992
MBA, Business, Marketing
University of Miami 1986 — 1988
BA, Psychology
University of Florida 1984 — 1986
Ministry of Health & Long Term Care/Community Care Information Management 2011 - Present
Scotiabank 2010 - 2011
Highmark Inc. 2010 - 2010
ECalix Inc 2007 - 2010
Independence Blue Cross 2007 - 2010
Prithvi Information Solutions 2005 - 2007
UBC 2005 - 2007
MSSL 2004 - 2004
Skills
PMP, SDLC, Unix, Quality Center, Integration, Agile Methodologies, Software Quality..., Requirements Analysis, Quality Assurance, Business Analysis, Software Project..., Requirements Gathering, Testing, Test Planning
Education
California State University-Sacramento
M.S, Electrical and Electronics Engineering
PM Study
Information Technology Project Management
Oracle University
Oracle Certified Professional, Oracle 9i
Guru Nanak Dev University
B.Tech, Electronics and Communication Engineering
Khalsa College Amritsar
Senior Secondary, Non-Medical
Sri Guru Harkrishan S. S. Public School Amritsar
Metriculation, Physics, Chemistry, Mathematics and Biology
The Children's Hospital of Philadelphia 2014 - Present
Temple University Hospital 2004 - 2014
Elkins Park Hospital 2000 - 2003
Independence Blue Cross 1997 - 2000
Skills
Medicine, Clinical Research, Hospitals, JCAHO, Physicians, Healthcare Management, Physician Relations, Healthcare, HIPAA, Patient Safety, Healthcare Consulting, Medicare, Healthcare Information...
Education
Drexel University 2006 — 2013
Bachelor of Science (B.S.), General Studies
Camden County College 1995 — 1997
Associate of Science (A.S.), Liberal Arts/Business Administration Concentration
Yale University 1989 — 1991
Blue Cross of Northeastern PA May 2009 - Present
Blue Cross of Northeastern PA May 2006 - May 2009
Blue Cross of Northeastern Pennsylvania September 2005 - May 2006
Independence Blue Cross November 2001 - September 2005
Aetna 1995 - 2001
Skills
Change Leadership, Leadership Development, Operational Excellence, Continuous Improvement, Vendor Relations, Claims, Claims Management, HIPAA, Health Insurance, Call Center, Team Building, Strategic Planning, Organizational..., Budgeting, Claim, Healthcare, Leadership, Training, Policy, Risk Management, Insurance, Process Improvement, Call Centers, Program Management, Coaching, Change Management, Vendor Management, Medicare, Quality Assurance, Managed Care, Executive Management, Analysis, Business Process..., Disease Management, Medicaid, Utilization Management, Performance Management, Workers Compensation, HMO, Software Documentation, Benefits Administration, Health Policy, Underwriting, Quality Improvement, Provider Relations, Healthcare Information...
Education
Dale Carnegie 1989 — 1989
Leadership, Change Management
City University of New York-Hunter College 1972 — 1976
BA, Sociology and Education
Independence Blue Cross February 2012 - Present
Independence Blue Cross January 2011 - February 2012
Comcast Cable August 2009 - December 2010
Wachovia Bank December 2005 - December 2008
Wachovia Corporation January 2004 - March 2006
Wachovia Corporation April 2004 - December 2005
Wachovia Corporation 2005 - 2005
First Union National Bank 2002 - 2004
First Union National Bank 2001 - 2004
First Union National Bank 1999 - 2001
Skills
Business Process..., Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Business Process, Strategy, Software Documentation, Program Management, Scrum, Analysis, Databases, Management, Project Management
Education
Camden County College 1996 — 1999
AA in Applied Science, Business/Adm-Computer Studies
Independence Blue Cross July 1996 - Present
CIGNA Group Insurance 1993 - 1996
CIGNA International 1986 - 1992
Skills
ETL, UNIX, Teradata Data Warehouse, DB2, SQL, Fileaid, Endevor, Syncsort, Visio, Microsoft Office, SDLC, Data Modeling, Data Warehousing, Unix
Education
Central Connecticut State University
Drexel University
Independence Blue Cross March 2014 - Present
ACE American Insurance Company November 2011 - March 2014
ACE American Insurance Company June 2009 - December 2012
Nationwide Insurance April 2005 - March 2009
Nationwide 2002 - 2009
Nationwide Financial 2002 - 2009
Provident Mutual 1990 - 2002
Skills
Insurance, Process Improvement, Microsoft Word, Microsoft Office, Fixed Annuities, Financial Services, PowerPoint, Team Building, Mutual Funds, Account Reconciliation, Coaching, Finance, Invoicing, Access, Analysis, Leadership, Life Insurance, Program Management, Public Speaking, Risk Management, Strategic Financial..., Underwriting
Education
Chestnut Hill College 2008 — 2010
Bachelor of Science (B.S.), Accounting
Community College of Philadelphia 2002 — 2008
Associates, Accounting
Independence Blue Cross October 2002 - Present
Skills
Healthcare, Healthcare Information..., Medicare, Managed Care, Healthcare Management, Utilization Management, HIPAA, Case Managment, Hospitals, Disease Management, Health Policy, Medicine, Performance Improvement, EHR, Physician Relations, Pharmacy Benefit..., EMR, Process Improvement, Medical Coding, Patient Safety, Clinical Research, Healthcare Consulting, Healthcare Industry, Medicaid, Informatics, Health Insurance, Provider Relations, Case Management
Education
Tufts University School of Medicine 1971 — 1975
MD, Medicine
Case Western Reserve University 1967 — 1971
BS, Electrical Engineering
Enclara Pharmacia through LoginSoft November 2013 - Present
Barclays - through SESC January 2013 - November 2013
Advanced Technology Solutions October 2011 - November 2012
Macquarie Financial Group February 2011 - August 2011
Shire Pharmaceutical December 2010 - February 2011
Macquarie Bank May 2010 - December 2010
21st Century Insurance December 2009 - August 2010
Independence Blue Cross April 2007 - July 2009
DSCI Corporation 2005 - 2007
Gigamoto 2005 - 2006
Skills
Quality Center, User Acceptance Testing, Test Planning, Test Cases, Waterfall, Requirements Analysis, Software Quality..., Regression Testing, Manual Testing, Visio, Agile Methodologies, Test Management, Business Analysis, Business Requirements, Software Documentation, SDLC, Process Improvement, ISO 9000, Quality Management, ETL, SQL, Iso 9000, HP Quality Center
Education
California Coast University 2008 — 2012
BA in progress, Psychology
National University 1984 — 1986
BS Credits, Computer Science
Palomar College 1980 — 1984
AA, Computer Information Systems
RMKing Inc. October 2012 - February 2013
Catalyst Health Solutions, Inc. September 2010 - September 2012
Independence Blue Cross August 2007 - September 2010
Independence Blue Cross August 2006 - August 2007
Independence Blue Cross August 2000 - August 2007
Skills
Microsoft Excel, Access, Accounts Payable, Microsoft Office, Accounting, Microsoft Word, Insurance, Pharmacy Benefit...
Education
Cabrini College
Bachelor of Arts (B.A.), Business / Communications
Rowan University
Master of Arts (M.A.), School Business Administration
Child and Family Solutions May 2008 - Present
Amerihealth New Jersey / Independence Blue Cross January 1997 - February 2011
Children's Continuum of Care / Child and Family Solutions February 2008 - December 2010
AmeriHealth Insurance Co of NJ March 2005 - April 2007
Ethel R. Lawrence Homes Education Center September 2005 - January 2006
Independence Blue Cross January 1997 - April 2005
Independence Blue Cross January 1999 - January 2002
Independence Blue Cross January 1997 - January 1999
Skills
Healthcare, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Data Entry, Outlook, Strategic Planning
Education
Rowan University 2004 — 2006
B.A, Sociology
Cheyney University of Pennsylvania 1989 — 1991
Sociology
Independence Blue Cross 2011 - 2012
philadelphia eagles 2004 - 2005
Education
Camden County College
Independence Blue Cross March 2007 - Present
Independence Blue Cross October 2000 - February 2007
Education
Chestnut Hill College 1997 — 1999
Business
Cassatt RRG Holding Company February 2015 - Present
Keystone First October 2012 - January 2015
Delaware County Community College April 2011 - September 2014
Taylor Hospital May 2010 - October 2012
Independence Blue Cross April 2005 - May 2010
Independence Blue Cross April 2003 - April 2005
Independence Blue Cross April 2000 - April 2003
Bryn Mawr Hospital May 1983 - April 2000
Skills
Nursing, Healthcare Management, Policy, Healthcare, Case Management, Regulatory Requirements, Performance Improvement, Administration, Lean for Healthcare, MITSS, Healthcare Consulting, Hospitals, Managed Care, Healthcare Information..., Acute Care, Case Managment, Clinical Research, Critical Care, Patient Safety, Quality Improvement, Process Improvement, Disease Management, HIPAA, EMR, Medicaid, Medicare, Public Health, Utilization Management, Quality Management
Education
Eastern University 2002 — 2004
MBA, Health Care Administration
Eastern University 2000 — 2002
BSN, Nursing
Chestnut Hill College 1979 — 1982
RN, Nursing
Independence Blue Cross Manager Medicare Member OutreachIndependence Blue CrossApril 2005 - December 2009
Independence Blue Cross 2003 - 2005
Independence Blue Cross 2003 - 2005
Skills
Medicare, Medicare Supplements, Health Insurance, Medicaid, Claim, HIPAA, Managed Care, Insurance, HMO, Provider Relations, Health Policy, PPO, Medicare Part D, Health Care Reform, Employee Benefits, Health Savings Accounts
Education
Chestnut Hill College 2001 — 2003
B.S.
Comcast May 2010 - September 2011
Independence Blue Cross July 2007 - March 2010
Blue Cross Blue Shield of Florida May 2006 - June 2007
Ameriquest Mortgage January 2006 - May 2006
Arlinque Technologies January 2001 - May 2003
Skills
Visio, SDLC, Business Analysis
Education
Clemson University 2003 — 2005
Masters, Electrical and Computer Engineering
Visvesvaraya Technological University 1998 — 2002
Bachelors, Electronics and Communication
National College
Sri Aurobindo Memorial School
Keen360 2015 - Present
Counseling Services May 2011 - Present
DrugDev 2014 - May 2015
HighPoint Solutions 2013 - 2014
IMS Health September 2005 - May 2013
Independence Blue Cross July 2002 - August 2005
Amerihealth November 2000 - August 2002
Skills
Data Analysis, Leadership, Clinical Research, Analysis, Quality Assurance, Training, Team Leadership, Market Research, Public Speaking, Business Development, Databases, Healthcare, Process Improvement, Clinical Counseling..., Consulting, Program Management, Organizational..., Managed Care, Strategic Planning, Counseling Psychology, Software Documentation, Cross-functional Team..., Access, Business Analysis, Change Management, Analytics, Coaching, CRM, Project Management, Team Building, Business Intelligence, Sales, Management, Management Consulting, Data Management, Business Process..., Vendor Management, Project Planning, Leadership Development, Strategy, SDLC, Start-ups, Nonprofits, Therapists, Business Strategy, Customer Service, Visio, Website Rehost Plan..., Informatica/ IDD, Veeva CRM
Education
La Salle University 2007 — 2010
Masters, Clinical Psychology
La Salle University
MA, Clinical Counseling Psychology
California Coast University
Master of Business Administration; MBA
King Saud University
Bachelor of Business Administration, BA, Riyadh, Saudi Arabia
National Board of Medical Examiners March 2015 - Present
IMS Health September 2014 - March 2015
TekSystems November 2013 - September 2014
Turnberry Solutions July 2013 - November 2013
Take Care Health Systems July 2011 - June 2013
ASTM International March 2011 - May 2011
Independence Blue Cross February 2010 - January 2011
Independence Blue Cross December 2005 - February 2010
Independence Blue Cross August 2000 - December 2005
Skills
Business Requirements, Functional Requirements, Workflow Diagrams, Business Analysis, Requirements Gathering, Visio, Requirements Analysis, Software Documentation, Health Insurance, HIPAA, User Acceptance Testing, SDLC, Medical Coding, Data Analysis, Cross-functional Team..., Testing, Business Process, Agile Methodologies
Education
Theological School of the Protestant Reformed Churches 1980 — 1983
Masters, Theology
Calvin College 1976 — 1981
Bachelor of Arts, English, Greek
Guardian Life September 2015 - Present
Independence Blue Cross November 2014 - September 2015
Horizon Blue Cross Blue Shield of New Jersey November 2011 - November 2014
Wells Fargo November 2010 - November 2011
Skills
Licensed Life & Health..., Project Management, Sales, Advertising, Marketing Communications, Digital Marketing, Social Media Marketing, Direct Marketing, Integrated Marketing, Online Advertising, Marketing Strategy, Media Planning, Email Marketing, Marketing, Social Media, Direct Mail, Creative Direction, Copywriting, Work At Home
Education
Coastal Carolina University 2005 — 2009
B.B.A. in Marketing, Business - Marketing
Cecil County Government August 2012 - Present
Independence Blue Cross December 2005 - June 2012
Skills
Visio, SDLC, Vendor Management, SharePoint, Project Management, Resource Management, Budgets, Analysis, Program Management, IT Strategy, Software Project..., Requirements Analysis
Education
Cecil College
Applied Sciences/ Business Specialty
Jefferson May 2013 - Present
Gentle Care Nursing Service, Inc June 2012 - Present
Philly Weekly October 2011 - September 2014
Independence Blue Cross September 2005 - October 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Computers, Promotions, Marketing, Photography, Office Administration, Photoshop, Illustrator, Social Media, Social Networking, Facebook, Sales, Time Management, Marketing Communications, Nonprofits, Public Relations, Event Planning, Social Media Marketing, Creative Problem Solving, InDesign
Education
Chestnut Hill College 1997 — 2001
BS, Business Administration and Finance
Roxborough High School 1994 — 1997
Communication
Philadelphia University
Interior Design Certificate
AdvanceMed Corp November 2013 - Present
AdvanceMed Corp January 2011 - October 2013
StrategicHealthSolutions February 2010 - November 2010
StrategicHealthSolutions, LLC June 2008 - January 2010
IntegriGuard June 2003 - June 2008
Independence Blue Cross June 1998 - May 2003
Creighton Family Healthcare July 1995 - June 1998
Skills
Employee Benefits, Nonprofits, Policy, Policy Analysis, Project Management, Event Planning, Politics, Microsoft Word, PowerPoint, Community Outreach, Program Management, Strategic Communications, Change Management, Leadership, Training
Education
Chestnut Hill College 2000 — 2002
Bachelor of Science (BS), Criminal Justice
Independence Blue Cross May 2008 - Present
United American Insurance Group January 2008 - May 2008
American International Group, INC (AIG) August 2005 - November 2007
Mutual of Omaha October 2004 - August 2005
Reed Technology & information Services June 1998 - June 1999
Diversified Prescription Delivery February 1998 - June 1999
Internal Revenue Service January 1989 - September 1996
Prudential Financial September 1987 - April 1991
Philadelphia Board of Education July 1986 - August 1987
Comprehensive Pain Management July 1984 - May 1986
Skills
Insurance, Access, Payroll, Health Insurance, Employee Benefits, Training, Customer Service, Claim, Administrative..., Benefits Administration, Visio, PeopleSoft, Calendars, Management, Medicare, Outlook, Open Enrollment, Travel Arrangements, Expense Reports, HIPAA, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office, Time Management, Troubleshooting
Education
Chestnut Hill College 2004 — 2005
Business Communications, 3.0
National School of Health Technology 1982 — 1984
Certificate, Medical Assistant
Community College of Philadelphia 1980 — 1983
Data Processing/Business Management, 3.0
Palmer Business School 1980 — 1982
Certificate, Word Processor Program
Independence Blue Cross Senior Hospital and Ancillary CoordinatorAmeriHealth Insurance Co of NJJune 2006 - Present
AmeriHealth Insurance Co of NJ January 2001 - May 2006
Education
Clarion University of Pennsylvania 1983 — 1987
Bachelor of Science, Business Administration
City of Philadelphia's Department of Behavioral Health and Mental Retardation Services August 1999 - Present
Independence Blue Cross September 1976 - January 1985
Education
Chestnut Hill College 2009 — 2011
BS, Human Services
LaSalle University of Philadelphia
Company Voice March 2013 - Present
W Atlee Burpee March 2013 - June 2013
Corporate Call Center Inc. High Mark Insurance Company October 2012 - December 2012
Corporate Call Center Inc. High Mark Insurance Company October 2011 - December 2011
Alliance Healthcare September 2008 - May 2009
Nutrisystem Corp September 2006 - July 2008
Independence Blue Cross September 2005 - August 2006
Towers Perrin Corp September 2004 - August 2005
Aetna US Healthcare Blue Bell/ Pa October 2002 - July 2003
International Computerizing Technology October 2000 - September 2002
Skills
Insurance, Medicare, Employee Benefits, Call Centers, Customer Service, Healthcare, Analysis, HIPAA, Leadership, Data Entry, Health Insurance
Education
California University of Pennsylvania 1983 — 1988
Liberal Arts and Sciences/Liberal Studies
Roman Catholic High School US-Pa.-Phila
California University of Pa. US-Pa.-California
TD Bank Group November 2006 - Present
Staples April 2003 - November 2006
Independence Blue Cross March 2001 - August 2002
Reliance Insurance January 1980 - December 2000
Skills
Banking
Education
Camden County College
AAS, Computer Science
AmeriHealth Administrators November 2014 - Present
Independence Blue Cross February 2013 - 2013
ProCall Solutions October 2012 - December 2012
Linde Engineering North America, 2011 - 2012
Skills
Public Speaking, Microsoft Office, Civil Litigation, Process Scheduler, Project Planning, Access, Outlook, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Event Management, Customer Service, Event Planning, Nonprofits, Training
Education
Chestnut Hill College 2012 — 2014
Bachelor's Degree, Human Services, Administration
Community College of Philadelphia 2010 — 2012
Associates in Applied Science, Behavioral Aspects of Health
Health Partners Plans August 2013 - Present
The AmeriHealth Mercy Family of Companies October 2012 - July 2013
Bravo Health October 2009 - September 2012
Independence Blue Cross November 1990 - October 2009
Skills
Managed Care, Healthcare, Hospitals, Medicare, Health Insurance, Customer Service, Cold Calling, Account Management, Strategic Planning, Microsoft Office, HIPAA, Marketing, Process Improvement, Team Building, Microsoft Excel, Sales, Leadership, PowerPoint, HMO, Medicare Part D
Education
Chestnut Hill College
Bachelor of Arts (B.A.), Psychology and Political Science
La Salle University
Human Resources certificate
Independence Blue Cross February 1986 - Present
Skills
Public Speaking, Public Relations, Government Contracting, Marketing Strategy
Education
Cheyney University of Pennsylvania 1980 — 1983
Bachelor of Business Administration (BBA), Marketing
Penn State University
Women's Golf and Travel Concierge October 2013 - Present
Independence Blue Cross 1990 - 2009
Skills
Customer Service, Team Building, Budgets, Process Improvement, Microsoft Office, Leadership, Microsoft Excel, Event Planning, Training, Microsoft Word
Education
Camden County College
Business
AmeriHealth Administrators August 2011 - Present
Independence Blue Cross January 2006 - August 2007
Independence Blue Cross January 2004 - January 2006
Independence Blue Cross May 1999 - January 2004
Independence Blue Cross April 1996 - May 1999
Independence Blue Cross March 1995 - April 1996
Independence Blue Cross January 1991 - March 1995
Independence Blue Cross October 1989 - January 1991
Education
Chestnut Hill College 2010 — 2012
Bachelor of Science (B.S.), Business Communications
Community College of Philadelphia 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General