Independence Blue Cross
Industry: Health insurance company
DescriptionIndependence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States. Independence is the largest health insurer in the Philadelphia area, serving more than two million people in the region and seven million nationwide. CEO: Daniel J. Hilferty (15 Dec 2010–) Headquarters: Philadelphia, Pennsylvania, United States Founded: 1938 Subsidiaries: AmeriHealth, AmeriHealth Caritas, Parent organization: AmeriHealth, Inc.
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Independence Blue Cross Employees
Independence Blue Cross March 2014 - Present
O'Neill Properties Group, LP May 2013 - March 2014
Skills
Help Desk Support, SharePoint, Databases, IT Management, Leadership, Software Documentation, Microsoft SQL Server, Visio
Education
Drexel University 2012 — 2014
Master's degree, Management Information Systems
Delaware Valley College 2002 — 2005
Bachelor's degree, Ornamental Horticulture- Environmental Design
MarketStar September 2006 - Present
Nationwide Insurance November 2006 - May 2012
Independence Blue Cross April 1996 - April 2005
Skills
Property & Casualty..., Claims Management, Commercial Insurance, Legal Liability, General Insurance, Commercial Lines, Underwriting, Subrogation, Workers Compensation, Umbrella Insurance, Property Damage, Life Insurance, Litigation Management, Employee Benefits
Education
Delaware County Community College
Independence Blue Cross January 2015 - Present
Independence Blue Cross July 2013 - December 2014
Curtis Financial Group, LLC June 2012 - August 2012
Mufson Howe Hunter & Company January 2011 - March 2011
Maxim Group June 2010 - August 2010
Skills
PowerPoint, Data Analysis, Microsoft Excel, Microsoft Word, Analysis, Visio, Healthcare, Medicare, Public Speaking, Risk Adjustment, Provider Relations, Program Management, Project Management, Vendor Management, SQL, Research, Business Analysis, Social Media
Education
Dartmouth College 2009 — 2013
Bachelor of Arts, History Modified with Economics
Academy of Liberal & Beaux Arts 2011 — 2011
Foreign Study Program
St. Joseph's Preparatory School 2005 — 2009
High School
Independent Contractor utilization review/case managementHorizon Blue Cross Blue Shield of New Jersey1997 - 2013
Salem Community College September 2002 - May 2003
BAYADA Home Health Care January 2001 - August 2002
Independence Blue Cross April 1993 - January 2001
Skills
Medical Case Management, Utilization Review, Health Education, Insurance, Training
Education
Saint Joseph's University 1996 — 1999
Dual Masters Degree Health Administration/Health Education, Registered Nursing/Registered Nurse, A
Hahnemann University 1982 — 1986
Bachelor's degree / Nursing, Registered Nursing/Registered Nurse, B+ / A
Cumberland County College 1972 — 1976
Associate's degree, Registered Nursing/Registered Nurse, 3.8
Northrop Grumman Corporation June 2014 - Present
SRA International, Inc. March 2013 - June 2014
Open Systems Technology September 2013 - October 2013
Automated Financial Systems, Inc. (AFS) January 2012 - March 2013
Executive Health Resources June 2011 - December 2011
JPMorganChase January 2011 - June 2011
Collabera June 2010 - December 2010
C & L Group, LLC March 2010 - June 2010
Independence Blue Cross August 1999 - 2010
Acme Markets June 1997 - July 1999
Skills
JCL, VSAM, SPUFI, Xpediter, Syncsort, DB2/SQL, SDSF, IBM Utilities, NDM, SQL Server, T-SQL, SQL Server 2000-2008, Endevor, Easytrieve, COBOL, TSO, MVS, DB2, SQL, IBM Mainframe, Crystal Reports, SAS, Fileaid, Windows, FTP, REXX, Endeavor, Microsoft SQL Server, Business Analysis, Mainframe, SDLC, Access, Databases, Integration, Visio, Analysis, CICS, SharePoint, ETL, Systems Analysis, Data Modeling, Requirements Analysis, Software Documentation, Requirements Gathering, Testing, Software Development, Database Design, Oracle, User Acceptance Testing, Business Intelligence
Education
Shippensburg University of Pennsylvania 1975 — 1978
BS, Business
Delaware County Community College 1973 — 1975
Associates of Science Degree, Business Administration; Accounting
Ridley High School 1971 — 1973
Diploma, Vocational
Magellan Health Services January 2006 - Present
CIGNA International November 2004 - January 2006
Magellan Health Services May 2003 - November 2004
Magellan Health Services April 2001 - May 2003
Magellan Health Services October 1999 - April 2001
NovaCare August 1998 - August 1999
Independence Blue Cross February 1993 - August 1998
Skills
Risk Management, Healthcare Management, Financial Analysis, Analysis, Forecasting, Leadership, Management, Strategic Planning, Financial Modeling, Health Insurance, Healthcare, Insurance, Managed Care, Medicaid, Process Improvement
Education
DeSales University 2000 — 2006
MBA, Finance and Management
Temple University 1989 — 1992
BBA, Accounting
Philadelphia Youth Network April 2015 - August 2015
Philadelphia Youth Network January 2010 - August 2013
Juvenile Law Center October 2011 - June 2012
Independence Blue Cross July 2011 - August 2011
Skills
Public Speaking, Event Planning, Fundraising, Community Outreach, Social Media, Research, Microsoft Word, PowerPoint, Leadership, Microsoft Office, Editing, Microsoft Excel, Event Management, Customer Service
Education
Community College of Philadelphia 2012 — 2015
Community College of Philadelphia 2012 — 2012
Citi Group April 2015 - Present
Horizon NJ Health July 2014 - April 2015
Salon Harmony Spa, Beauty & Personal Care December 2012 - April 2015
AmeriHealth Insurance Co of NJ September 2006 - April 2014
Independence Blue Cross March 2000 - September 2006
Skills
Medicare, Healthcare Information..., Managed Care, Healthcare, Provider Relations, Healthcare Management, Access, Medicaid, Business Analysis, Insurance, Process Improvement, Leadership, Software Documentation, HIPAA, Vendor Management, Health Insurance, Management, Customer Service, Strategic Planning, Analysis, Team Building, Training, Marketing
Education
Temple University - Fox School of Business and Management 1991 — 1996
Bachelor's Degree, Marketing
Delaware State University 1989 — 1991
Political Science and Government
ProgenyHealth, Inc. February 2014 - November 2014
IOA Re November 2012 - January 2014
AllOne Health January 2012 - October 2012
AllOne Health 2007 - January 2012
CoreSource July 2004 - April 2007
MetLife August 2003 - July 2004
Integrated Benefit Services, Inc. 2001 - 2003
Independence Blue Cross 1996 - 2001
Aetna 1987 - 1992
Skills
Team Building, Business Development, Sales, Sales Management, Selling, Marketing, Contract Negotiation, Direct Sales, Disability Insurance, Product Development, Strategic Planning, Healthcare, Account Management, Leadership, Health Insurance, Insurance, Managed Care, Management, Sales Operations, Employee Benefits
Education
Denison University
BA, Urban Studies
Engility Corporation December 2007 - Present
Independence Blue Cross June 2000 - December 2007
GPHA January 1997 - June 2000
Skills
Healthcare Management, Healthcare Information..., Health Insurance, Pharmacy Benefit..., Electronic Health..., Project Management, Program Management, Business Process..., Business Process..., Health Data..., VA-DoD Health systems..., Cultural Sensitivity, Cultural Diversity..., Health Informatics, Healthcare Consulting, Process Improvement, Medicare Part D, Managed Care, Large Systems..., Business Intelligence, Strategic Planning, Quality Assurance..., Software Quality..., Business Process..., Prescription Benefits..., PMP, Informatics, Healthcare, Management, Human Resources, Hospitals, Leadership, Medicare, HIPAA
Education
Cornell University 1993 — 1995
Master in Health Administration, Health/Health Care Administration/Management
Independence Blue Cross September 2012 - Present
Independence Blue Cross January 2007 - August 2012
Independence Blue Cross January 2006 - December 2006
CitiCapital January 2001 - October 2005
Copelco Capital 2000 - 2001
Genesis HealthCare 1995 - 2000
Skills
Medicare, Health Insurance, Insurance, Business Requirements, Claim, Medicare Part D, Process Improvement, Visio, Business Analysis, Managed Care, HIPAA, Medicaid, Vendor Management, SDLC, Operations Management, Staff Development, Supervisory Experience, Leadership, Management, Software Documentation
Education
Rutgers University – Camden 2006 — 2010
Delaware State University 1986 — 1991
Independence Blue Cross January 2014 - Present
Executive Health Resources September 2011 - Present
Independence Blue Cross October 2003 - September 2011
Skills
Hospitals, Nursing, Healthcare, Healthcare Management, Healthcare Information..., Clinical Research, Case Managment, HIPAA, Health Insurance, Workers Compensation, Process Improvement, Customer Service, Software Documentation, Insurance, Wellness, Outlook, Leadership, Team Building, Strategic Planning, Microsoft Office, Disease Management, Medical Terminology, Medicaid, Medicare, Utilization Management, Healthcare Industry, Case Management
Education
Holy Family University 2005 — 2007
Bachelor's degree, Registered Nursing/Registered Nurse
Community College of Philadelphia 1995 — 1997
Associate's degree, Registered Nursing/Registered Nurse
Independence Blue Cross June 2012 - Present
Philadelphia 76ers November 2007 - Present
Education
Delaware County Community College 2011 — 2013
Associate's degree, Registered Nursing/Registered Nurse
Genesis HealthCare May 2013 - Present
abc Pediatric Home Health Care June 2012 - April 2013
Independence Blue Cross January 2005 - August 2012
Independence Blue Cross June 2001 - January 2005
First Union National Bank June 2000 - December 2000
Skills
Nursing, Critical Thinking, Healthcare, Medicare, Hospitals, Medicaid, Managed Care, Insurance, HIPAA, Medical Terminology, Cpr Certified, Leadership, Patient Advocacy
Education
La Salle University 2008 — 2011
Bachelors, Nursing
Community College of Philadelphia 2004 — 2007
Associates, Liberal Arts
University of Pennsylvania Health System September 2013 - Present
CEI (ceiamerica.com) July 2013 - September 2013
Independence Blue Cross July 2002 - May 2013
RCN January 1999 - July 2002
BetzDearborn January 1998 - January 1999
Unisource Worldwide, inc June 1997 - January 1998
SID, INC January 1990 - June 1997
Skills
Business Intelligence, Data Warehousing, .NET, Project Portfolio..., Microsoft SQL Server, SQL, SQL Tuning, Resource Management, Software Development, Databases, Database Design, Teradata, Teradata Data Warehouse, DB2, Oracle, SharePoint, MS Project, PL/SQL, Requirements Gathering, Business Objects, Vendor Management, SSRS, Cognos
Education
La Salle University 1992 — 1997
B.A., Computer Science, 3.8 GPA
Community College of Philadelphia 1988 — 1992
Associate of Arts and Sciences (A.A.S.), Data Processing / Computer Programming, 3.8 GPA
Scrum Alliance / Penn State University
Certification, Agile - Scrum
Independence Blue Cross August 2014 - Present
Independence Blue Cross March 2013 - August 2014
Martin Healthcare Advisors July 2012 - March 2013
Sightlines LLC. November 2011 - May 2012
Sightlines LLC. July 2010 - November 2011
Skills
Data Analysis, PowerPoint, Excel, Formal Presentations, Salesforce.com, SharePoint, Outlook, Research, Microsoft Excel, Microsoft Office, Analysis, Team Leadership, Public Speaking, Spanish, Project Management
Education
Temple University 2013 — 2016
Master of Business Administration (M.B.A.)
Dickinson College 2006 — 2010
BA, History
International SOS Assistance, Inc. March 2010 - Present
AmeriHealth Insurance Co of NJ April 2008 - March 2010
AmeriHealth Insurance Co of NJ 2006 - 2008
AmeriHealth Insurance Co of NJ 2000 - 2005
Independence Blue Cross 1998 - 2000
Hospital Home Care of Greater Philadelpia 1994 - 1998
Albert Einstein Medical Center 1993 - 1995
Skills
Utilization Management, Healthcare Management, Healthcare, Nursing, Managed Care, Hospitals, ACLS, Utilization Review, Case Managment, Critical Care, Health Insurance, Disease Management, ICU, Medical Case Management, BLS, Acute Care, Case Management, Management, Inpatient, Medicine
Education
University of Saint Francis 2003 — 2007
BS, Health Arts
Community College of Philadelphia 1991 — 1993
AD, Nursing
Independence Blue Cross September 2013 - Present
Skills
Account Management, Direct Sales, Sales Management, Customer Retention, Insurance, Customer Satisfaction, Customer Service, Sales Process, Sales Operations, Cold Calling, Selling, Team Building, Sales, Property & Casualty..., Time Management, Marketing
Education
Delaware County Community College 2000 — 2001
Engineering
Chubb Institute 1999 — 2000
Certification, Technical Support
Upper Darby High School 1993 — 1997
High School Diploma
Independence Blue Cross 2013 - Present
Independence Blue Cross 2012 - 2013
Independence Blue Cross 2010 - 2012
Independence Blue Cross 2004 - 2010
Independence Blue Cross 2002 - 2004
Independence Blue Cross 2000 - 2002
Skills
Liability, Health Insurance, Insurance, Claim, Claim Investigation, Claims Resolution, Claims Management, Patient Advocacy, Skilled Multi-tasker, Policy Analysis, Deadline Oriented, Medicare Advantage, Customer Service, Medicare, Life Insurance, Employee Benefits, HIPAA, Managed Care, Microsoft Excel, Healthcare, Process Improvement
Education
Drexel University 2004 — 2008
Bachelor of Applied Science (BASc), Communications and Applied Technology, Magna Cum Laude
Community College of Philadelphia 2001 — 2003
Associate of Science (AS), Paralegal Studies
AmeriHealth Casualty - Independence Blue Cross January 2011 - Present
Independence Blue Cross - FutureScripts January 2008 - December 2010
Independence Blue Cross July 2006 - December 2007
Education
Jefferson Medical College of Thomas Jefferson University 1993 — 1998
M.D., Medicine
Cornell University 1989 — 1993
B.A., Mathematics
Great valley hs
Berkshire Hathaway HomeServices Fox & Roach, Realtors November 2013 - Present
St. Luke United Methodist Church in Bryn Mawr February 2006 - Present
Prudential Fox & Roach April 2011 - November 2013
Century 21 Alliance December 2006 - April 2011
St Luke UMC 2007 - 2008
Independence Blue Cross April 2005 - June 2006
Skills
First Time Buyers, Move Up Buyers, Real Estate, Buyer Representation, First Time Home Buyers, New Home Sales, Sellers, Single Family Homes, Rentals, Condos, Listings, Buying, Relocation, ABR, Purchase, Selling, Residential, Townhomes, Seniors, Real Estate Transactions, Investments, Referrals, Buyers, National Association of..., Income Properties, Listing Homes, Seller Representation, FHA, Investors, Residential Homes, Foreclosures, Investment Properties, Short Sales
Education
Delaware County Community College 2002 — 2004
AS, Computer Science
Career Transition Partnership (CTP) 2014 - Present
Literacy New Jersey 2013 - Present
Independence Blue Cross 2011 - 2012
Independence Blue Cross 2011 - 2011
Independence Blue Cross 2008 - 2011
Juan Leon and Associates, Inc. 2008 - 2008
Penn State University 2007 - 2008
Kaplan Test Prep and Admissions 2006 - 2008
SC Foster 2006 - 2007
IBM 2004 - 2005
Skills
Instructional Design, E-Learning, Captivate, Strategic Planning, Relationship Management, Philanthropy, Community Outreach and..., Program Management, Leadership, Needs Analysis, Adult Education, Training, Learning Management..., Management, Coaching, Organizational..., Consulting, Project Management, Business Analysis, Process Improvement, Leadership Development
Education
Cornell University
B.S., Applied Economics and Business Management
Pennsylvania State University-Great Valley Graduate Center
M. Ed., Instructional Systems - Training Design and Development
Burlington County College 2013 — 2013
Temple University
Independence Blue Cross January 2013 - Present
Aetna June 2006 - January 2013
Domsky & Simon Advertising 2004 - 2006
Synygy 2002 - 2004
Click2Learn September 2001 - June 2002
Skills
Brand Development, Product Management, Copywriting, Copy Editing, Marketing Strategy, Marketing Communications, Product Marketing, Creative Direction, Social Media, Editing, Product Strategy, Marketing Management, Blogging, Creative Strategy, Corporate Branding, Brand Communication, Content Development, Email Marketing, Strategic Planning, CRM, Social Networking, Marketing, B2B, Strategy, Leadership, Digital Strategy, Digital Marketing, Sales, Mobile Marketing, Online Advertising, Direct Mail, Multi-channel Marketing, Content Strategy, Content Management, Segmentation, Strategic Communications, Web Analytics, Internal Communications, Market Research, Strategic Partnerships, E-commerce, Analytics, Management, SEM, Lead Generation, Direct Marketing, B2B Marketing, Brand Management, Newsletters
Education
Denison University 1986 — 1990
BA, English
Friends' Central School
Privileged Living (PrivLiv) Concierge Services August 2014 - Present
Excellence Only Cleaning Company July 2014 - Present
Independence Blue Cross May 2008 - August 2014
Independence Blue Cross March 2000 - April 2008
TEKsystems March 1999 - March 2000
Skills
Concierge Services, Hospitality Management, Luxury Lifestyle, Travel Management, Access, Analysis, Process Improvement, Business Requirements, Management, Training, Visio, Testing, Software Documentation, Customer Service, Team Building, Data Analysis, Accounting, Business Analysis, Forecasting, Troubleshooting, General Ledger, Account Reconciliation, Insurance, SDLC, SharePoint, Requirements Gathering
Education
Saint Joseph's University 2012 — 2014
Organizational Development & Leadership
Community College of Philadelphia 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Abraham Lincoln High School 1994 — 1995
Diploma, Environmental Engineering Technology/Environmental Technology
Roman Catholic High School 1992 — 1993
Diploma
Philadelphia District Attorney's Office July 2013 - August 2013
National Medical Review April 2012 - December 2012
Independence Blue Cross June 1999 - June 2010
Gabay Cosmetic Surgery October 2002 - November 2008
Independence Blue Cross April 2006 - June 2007
Independence Blue Cross November 2002 - April 2004
Independence Blue Cross October 2001 - November 2002
Independence Blue Cross December 1999 - October 2001
Frankford Hospital/Torresdale May 1993 - October 1999
Frankford Hospital October 1995 - January 1999
Skills
Group Therapy, Software Documentation, Mindfulness, Healthcare, Behavior Modification, Psychotherapy, Program Development, Crisis Intervention, Community Outreach, Adolescents, Psychology, Public Speaking, Nonprofits, Research, Treatment
Education
La Salle University 2013 — 2017
Master's degree, Professional Clinical Counselor Program
Drexel University 2012 — 2013
Bachelor's degree, Behavioral Health Counseling
Community College of Philadelphia 2008 — 2011
Associates of Arts, Liberal Arts and Sciences, General Studies and Humanities
Highmark Inc. December 2014 - Present
Independence Blue Cross October 2013 - December 2014
Computer Aid, Inc. June 2010 - October 2013
Bank of America July 2008 - January 2010
RadioShack September 2006 - June 2008
RadioShack September 2005 - September 2006
RadioShack October 2003 - September 2005
Skills
Quality Assurance, Quality Center, Testing, Microsoft SQL Server, Requirements Analysis, Microsoft Office, Windows XP Pro, HIPAA, SQL, Regression Testing, SDLC, Manual Testing, Requirements Gathering, Clarity, 837I, Android, Waterfall, Windows 7, Credit Card Fraud, 837P, QPasa, PL/SQL, Functional Testing, Data Warehousing, HP Quality Center, PeopleSoft, Wire Fraud, X12, Check Fraud, Teradata Data Warehouse, Business Intelligence..., SSIS, DB2, Oracle, Data Analysis, Data Models, Application Lifecycle..., Visio, Medicare, Medical Claims, CMS, Encounter Data, HP Service Manager
Education
Newark High School 1999 — 2003
High School Diploma, Computer Information Systems/General, 3.0
Delaware Technical and Community College-Stanton-Wilmington
Computer Information Systems, 3.0
STV January 2015 - Present
Coco Curls Natural Hair Care September 2014 - Present
Homeschool September 2012 - Present
Independence Blue Cross February 2006 - May 2011
Fiserv Securities September 2004 - March 2005
Apparatus Computers June 1999 - August 2004
Skills
Microsoft Excel, Hardware, Technical Support, Invoicing, Windows 7, Active Directory, PeopleSoft, Access, Laptops, Microsoft Office, Troubleshooting, Training, System Administration, Project Management, Printers, PowerPoint, Outlook, Networking, Network Administration, Customer Service, SharePoint, Vendor Management
Education
Peirce College 2005 — 2012
Bachelor of Science (B.S.), Information Technology
Community College of Philadelphia 1999 — 2003
Associates, Business
Independence Blue Cross April 2012 - Present
Skills
SDLC, Program Management, Project Management, Business Process..., IT Strategy, Business Analysis, Process Improvement, Integration, Business Intelligence, IT Management
Education
Coventry University
Master's Degree, IT, Distinction
Penn Mutual February 2015 - July 2015
Independence Blue Cross July 2013 - December 2014
Merck April 2012 - May 2013
CVIM - Community Volunteers in Medicine March 2011 - March 2012
Staples July 2010 - March 2012
Merck May 2008 - June 2010
Veris Associates November 2007 - March 2008
Comcast December 2006 - November 2007
Metropolitan Career Center January 2006 - November 2006
Chester County Intermediate Unit December 2003 - December 2005
Skills
Training, Instructor-led Training, Leadership, Employee Training, Healthcare, Healthcare Information..., Project Management, Technology Needs..., Quality Assurance, Access, E-Learning, Microsoft Office, EHR, Instructional Design, Software Project..., Business Analysis, Software Design, Technical Writing, Training Needs Analysis, Software Development, Vocational Education, Cobol, SQL, ADABAS, WebEx, SharePoint, Cognos, Health Insurance, Process Improvement, Program Management
Education
Temple University 2011 — 2013
M.S., Health Informatics, 3.85
Kennesaw State University 1978 — 1983
BBA, Marketing
Dekalb Community College 1975 — 1977
Certificate, Computer Programming
TD June 2015 - Present
Independence Blue Cross August 2013 - May 2015
Independence Blue Cross July 2011 - August 2013
Independence Blue Cross June 2010 - July 2011
Independence Blue Cross May 2008 - June 2010
Independence Blue Cross May 2006 - May 2008
Independence Blue Cross October 2003 - May 2006
Independence Blue Cross April 2002 - October 2003
Independence Blue Cross March 2001 - April 2002
Skills
Project Management, Business Requirements, Visio, Requirements Gathering, SDLC, HIPAA, Health Insurance, Software Documentation, Process Improvement, Insurance, SQL, Business Analysis, Analysis, Business Process, Cross-functional Team..., Access, Business Process..., SharePoint, Medicare, Requirements Analysis, Data Analysis, User Acceptance Testing, Business Intelligence
Education
DeVry University 2011 — 2013
Business Administration
The Vacay Advocate March 2009 - Present
Independence Blue Cross 2000 - 2012
Skills
Business Planning, Leadership, Strategic Planning, Travel Management, Travel Planning, Leisure Travel, Business Process, Event Planning, Customer Service, Insurance, Marketing Strategy, Sales, Training, Social Networking, Travel Arrangements, Disney Vacations, Caribbean Travel, Cruises, Group Cruises, Marketing, Entrepreneurship, Small Business, Team Building, Event Management
Education
DeVry University-Pennsylvania 2006 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Trion Group, a Marsh & McLennan Agency, LLC Company September 2013 - Present
Church of the Good Samaritan June 1996 - June 2014
MedRisk, Inc. June 2013 - September 2013
Independence Blue Cross November 2007 - February 2013
Vanguard August 2007 - October 2007
Lowe's Home Improvement January 2006 - August 2007
Pfizer August 2005 - December 2005
Schreiber Pediatric Rehabilitation Center January 2004 - May 2004
Skills
Healthcare, Call Centers, Health Insurance, Customer Retention, Software Documentation, HIPAA, Customer Experience, Customer Satisfaction, Product Marketing, Management, Customer Service, Employee Benefits, Newsletters, Microsoft Word, Outlook, Insurance, Leadership, Microsoft Excel, Microsoft Office, Process Improvement
Education
Millersville University of Pennsylvania 2003 — 2005
Bachelors, Communications - Public Relations
Delaware County Community College 2001 — 2003
Associates Degree, Communication
Independence Blue Cross January 2010 - Present
Independence Blue Cross January 2001 - January 2010
Health Risk Management January 1997 - January 2000
Skills
Accounting, Medical Billing, Health Insurance, Claim Investigation, Claim, Microsoft Office, Insurance, Healthcare, Time Management, Medicare, Testing, Teamwork, Workers' Compensation..., Claims Management
Education
Delaware County Community College
General Studies
Rothney-Kozlak Consulting, LLC February 2010 - Present
University of New England, School of Community and Population Health 2006 - Present
Martin's Point Health Care 2007 - 2009
Maine Center for Public Health 2005 - 2006
Independence Blue Cross 1999 - 2005
Yale University School of Medicine 1989 - 1995
Skills
Informatics, Healthcare Consulting, Population Health, Organizational..., Health Insurance, Strategic Planning, Strategy, Management, Nonprofits, Physicians
Education
Yale University School of Medicine 1985 — 1987
Master of Public Health (MPH), Environmental Science and Epidemiology, Graduated with Distinction
Connecticut College
Bachelor of Arts (BA), Human Ecology and Psychology Based Human Relations
Gathered Dreamz 2012 - Present
Woodson-LaFair Enterprises August 2011 - Present
Cathedral of Praise Community Church September 2010 - January 2012
GUCDI, Inc 2011 - 2011
Jubilee School June 2008 - October 2010
Independence Blue Cross 1996 - 2008
Skills
Fundraising, Leadership, Project Management, Nonprofits, Government, Customer Service, Access, Management, Project Planning, Proposal Writing, Budgets, PowerPoint, Visio, Public Speaking, Training, Analysis, Non-profits, Business Analysis, Policy, Microsoft Office, Contract Negotiation, Process Improvement, Microsoft Excel
Education
Drexel University 2012 — 2015
BS, Communications and Applied Technology, Communications
Project Management Institute (June 2012 – Present) 2012 — 2012
CAPM credential, Project Management
University of Phoenix 2002 — 2004
E-Business Management
Community College of Philadelphia
Business Management
Delaware County Emergency Services June 2011 - July 2014
ABM Facility Services October 2010 - June 2011
Independence Blue Cross May 1997 - October 2009
Delaware County Memorial Hospital January 1990 - May 1997
Mercy Catholic Medical Center January 1987 - January 1990
Skills
Fire Safety, Emergency Management, NIMS, Private Investigations, Public Safety, Preparedness, Risk Assessment, Disaster Response, Emergency Services, Firefighting, Homeland Security, Hazardous Materials, Crisis Management, Physical Security, Criminal Justice, Incident Command, Risk Management, Life Safety, Criminal Investigations, Security, Rescue, Leadership, EMS, Investigation, Firearms, Policy, Emergency Planning, Business Continuity, Team Building, Weapons of Mass..., Enforcement, First Responder, Police, Government, Exercises, Counterterrorism, Surveillance, Contingency Planning, Security Audits, CBRN, Fire Management, Security Management, Patrol, Executive Protection, Security Operations, Fire Protection, Law Enforcement..., Corporate Security, Security Training, Protection
Education
Saint Joseph's University 1987 — 1991
Master of Science, Public Safety Management
Neumann College 1979 — 1984
Bachelor of Science, Business Management
Delaware County Community College 1977 — 1979
Associate of Applied Science, Fire Science Technology
MedRisk Inc. December 2014 - Present
Right At Home April 2012 - Present
Independence Blue Cross September 2014 - December 2014
Prudential Financial May 2014 - August 2014
Resources for Human Development December 2013 - April 2014
Comfort Keepers March 2012 - May 2013
Laura Corporation August 2009 - January 2012
St. Jude Religious Stores, Inc July 2008 - October 2010
Skills
Behavioral Health, Developmental..., Data Entry, Young Adults, Elder Care, Cpr Certified, Case Management, Community Outreach, Psychology, Social Services, Crisis Intervention, Filing, Home Care, Mental Health, Telephone Skills, Cashiering, HIPAA, Critical Thinking, First Aid, Medicaid, Health Education, Medicare, Program Development, Healthcare, Childcare, Nonprofits, Time Management, People Skills, Interpersonal...
Education
Capella University 2013 — 2014
Master of Science (MS), Human behavior
Temple University 2006 — 2013
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Philadelphia High School for Girls 2002 — 2006
High School Diploma
Concordia University, Nebraska
Master's degree, Family Life
Meritain Health January 2015 - Present
Corporate Synergies May 2010 - October 2013
Charon Planning January 2007 - September 2009
Charon Planning January 2007 - September 2009
HEALTHFIRST BENEFITS March 2006 - October 2006
JP WARNER ASSOCIATES, INC March 2004 - March 2006
TRION, King of Prussia, PA January 1998 - January 2001
Independence Blue Cross 1995 - 1998
Skills
Employee Benefits, Insurance, Health Insurance, Strategic Planning, Account Management, New Business Development, Customer Service, Sales, Mergers & Acquisitions, Project Management, Program Implementation, Marketing, Leadership, Management, CRM, Benefits Administration, Brokers
Education
Davis and Elkins College 1988 — 1992
BA, Media and Communications
Independence Blue Cross August 1996 - February 2015
Skills
Insurance, Analysis, Business Analysis, Sales, Project Management, Risk Management, Customer Service, Communication, Claim
Education
Community College of Philadelphia 1988 — 1991
Associates, Data Processing
Keystone Case Management April 2011 - Present
NursePartners June 2010 - March 2011
KTG 2003 - 2010
Independence Blue Cross 1996 - 2003
Bryn Mawr Rehab Hospital 1992 - 1996
Skills
Case Management, Workers Compensation..., Program Development, Workers Compensation, Insurance, Consulting, Case Managment, Claim, Nursing, Program Management, Managed Care, Disease Management, Claims Management, Occupational Health, Policy, Strategy, Management, Patient Advocacy, Workers' Compensation..., Workers Compensation..., Municipalities, Staff Development, Utilization Management, Disability Management, Health Insurance, Healthcare, Medical Case Management
Education
Delaware County Community College 1990 — 1992
AAS, Nursing
Saint Joseph's University 1989 — 1990
Political Science
Day & Zimmermann January 2015 - Present
Shire Pharmaceuticals September 2014 - January 2015
Advance Central Services, Inc. November 2012 - August 2014
Xerox August 2010 - November 2012
CXN, INC April 2010 - June 2010
Independence Blue Cross January 2006 - November 2009
PECO Energy November 2004 - June 2005
Skills
Marketing, Leadership, Outlook, Event Management, Customer Service, Event Planning, Human Resources, Customer Satisfaction, Microsoft Excel, Networking, Call Center, Microsoft Office, Inventory Management, PowerPoint, Budgets, Team Leadership, Compensation & Benefit, Employee Benefits, Benefits Administration, Benefits Management, Data Analysis, Call Centers
Education
DeVry University 2015 — 2017
Bachelor of Science (B.S.), Technical Management
Saint John Neumann High School 1998 — 2002
Diploma, Business Administration and Management, General
Penn Medicine, University of Pennsylvania Health System January 2015 - Present
Contemporary Staffing Solutions November 2012 - July 2014
Independence Blue Cross September 2013 - April 2014
Winner Airport Parking August 2013 - November 2013
Macy's October 2012 - March 2013
The American College 2007 - 2011
Avis Car Rental June 2004 - November 2007
Monarch Staffing February 2003 - September 2005
Brokers Worldwide April 2003 - April 2005
Atofina November 1990 - November 2002
Skills
Non-profits, Leadership Development, Fundraising, Public Speaking, Event Planning, Coaching, Nonprofits, Social Media Marketing, Outlook, Editing, Microsoft Word, Microsoft Excel, Team Building, Research, Sales, Social Media, Social Networking, Marketing, PowerPoint, Marketing Communications, Customer Service, Leadership, Administrative..., Project Management, Retail, Microsoft Office, Recruiting, Training, Staff Development, Community Outreach, Public Relations, Volunteer Management, Healthcare, Email Marketing, Government, Program Development
Education
Delaware County Community College 2013 — 2013
Certificate, Digital Patient Records, Digital Patient Records Certification
Peirce College 1996 — 2000
Bachelor of Science (BS), Business Administration and Management, General
Vanguard July 2015 - Present
Tri-State Technology Professionals February 2013 - March 2015
Independence Blue Cross January 2012 - February 2013
Pfizer Pharmaceuticls August 2011 - February 2012
Sapphire Technology November 2010 - July 2011
Comcast Cable August 2008 - November 2010
Skills
Help Desk Support, Laptops, XP, Software Installation, System Deployment, Active Directory, Technical Support, Troubleshooting, Servers, A+ Certified, Windows 7, Computer Hardware, Blackberry Enterprise..., Disaster Recovery, DNS, Printers, Software Documentation, Network Engineering, CompTIA A+, Networking, Windows XP, SharePoint
Education
Delaware County Community College 2004 — 2006
Information Technology
Temple University 1974 — 1978
Business Administration
John Bartram High School
Self Employed January 1996 - Present
Colonial Williamsburg Foundation October 2013 - October 2014
Paradise Activity Company April 2013 - October 2013
Jamestown Yorktown Foundation November 2010 - October 2013
Colonial Williamsburg Foundation November 2010 - April 2011
Kate Tilley Tailoring February 2008 - December 2010
Fulcrum IT Services December 2006 - February 2008
Independence Blue Cross April 1999 - December 2003
Pierre's Costumes October 1998 - January 1999
DeSales University September 1995 - May 1996
Skills
Acting, Theatre, Entertainment, Sewing, Project Management, Research, Supervision, 18th Century, Museum Education, Improvisation, Costume Design, Performing Arts, Design Patterns, Museums, Tailoring, Voice Acting, Stage, Drama, Stage Management, Comedy, Musical Theatre, Directing, Casting, Arts Administration, Theatrical Production, Singing, Costumes, Short Films, Production Managment, Live Events, Plays, Creative Writing, Public Speaking, Film
Education
DeSales University
Bachelor's degree, Theatre/Theater
Staffing Plus April 2014 - Present
Independence Blue Cross May 2013 - April 2014
Corporate Call Center, Inc. September 2012 - January 2013
PeopleShare Inc October 2011 - September 2012
Woods Services March 2011 - October 2011
J.E.V.S December 2007 - September 2008
H.S. (Northwestern Human Services) of Delaware County July 2005 - November 2007
Horizon House INC January 1991 - August 2003
Skills
Call Center, Quality Assurance, Customer Experience, Process Improvement, Troubleshooting, Quality Control, Customer Service, Program Management, Team Leadership, Customer Retention, Auditing, Document Management, Training, Telemarketing, Team Building, Account Management, Sales, Data Entry, PowerPoint, Outlook, Microsoft Office, Coaching, Leadership Development, Management, Insurance, Telephone Skills, Strategic Planning, Leadership, Performance Management, Health Insurance, Supervisory Skills, Software Documentation, Recruiting, Employee Training, Call Centers, Microsoft Word, HIPAA, Human Resources, Time Management, Employee Relations, Employee Benefits, Microsoft Excel, Healthcare, Talent Acquisition, Temporary Staffing, Behavioral Health
Education
Community College of Philadelphia
Associate's degree, Behavioral Sciences
Neshaminy High School
Tierney April 2015 - Present
Tierney January 2015 - March 2015
Juan de Mena September 2013 - June 2014
Independence Blue Cross July 2012 - August 2013
Independence Blue Cross June 2011 - August 2011
Independence Blue Cross June 2010 - August 2010
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Photoshop, Outlook, SharePoint, Team Building, FileMaker, Social Media, Editing, Facebook, Public Relations, Event Planning, Microsoft Office, Research, Marketing Communications, Social Networking, Social Media Marketing, Copy Editing, Public Speaking, Photography, Marketing, Online Marketing, Management, Graphic Design, Advertising, Blogging, Copywriting
Education
Denison University 2008 — 2012
Bachelor of Arts, Communications and Spanish
ACE Group March 2014 - Present
ACE Group June 2013 - Present
ACE Group March 2010 - June 2013
Legion Insurance (In Liquidation) February 2009 - March 2010
Globe 1, Inc. January 2007 - March 2010
Nuclear Electric Insurance Limited January 2007 - December 2007
Independence Blue Cross April 2005 - December 2007
Alliance Consulting January 2005 - December 2007
Sword October 2002 - December 2004
Compunnel Software Group February 2001 - October 2002
Skills
Analysis, Enterprise Risk..., SDLC, Business Analysis, Data Warehousing, Requirements Analysis, Vendor Management, Program Management, PMO, Software Project..., Project Management, Business Intelligence, Process Improvement, Requirements Gathering, Business Process..., SharePoint, Agile Methodologies, Software Development, Enterprise Architecture, ITIL, Management Consulting, IT Strategy
Education
Villanova University 2012 — 2013
Masters Certificate
University of Pennsylvania - The Wharton School 2009 — 2009
EDM
Strayer University 2004 — 2007
MBA
Rutgers University-New Brunswick 2002 — 2002
Delhi College of Arts and Commerce 1995 — 1997
BA
Delhi University 1994 — 1997
BA
The Children's Hospital of Philadelphia May 2015 - Present
AmeriHealth Administrators November 2014 - May 2015
Independence Blue Cross June 2014 - November 2014
The Judge Group October 2013 - March 2014
Robert Half Technology June 2013 - October 2013
Outcomes Health Information Solutions February 2013 - June 2013
Modus eDiscovery October 2012 - February 2013
IOD Incorporated February 2008 - October 2012
Skills
Project Management, Information Management, Document Management, Records Management, Medical Records, Team Building, Software Documentation, Team Leadership, Employee Training, Schedule Control, Problem Solving, Document Conversion, Retention Management, Litigation Support, Document Review, Quality Assurance, Quality Control, Disaster Recovery, Database Administration, Project Planning, Time Management, Operations Management, Production Managment, Process Management, Medical Imaging, Medical Terminology, Detailed Organization, Construction Management, Customer Service, Budgets, Policy, Process Improvement, Healthcare, HIPAA, Access, Training, Management, Leadership, Human Resources
Education
Delaware Technical and Community College-Terry 1991 — 1993
Associate's Degree, Business Administration and Management, General
Independence Blue Cross June 2015 - Present
The Children's Hospital of Philadelphia September 2013 - June 2015
The Children's Hospital of Philadelphia October 2008 - September 2013
HealthCore, Inc. March 2007 - October 2008
Dalhousie University February 2005 - February 2007
Dalhousie University October 2003 - February 2005
Harvard Medical School October 1996 - December 2000
Skills
SAS, Data Analysis, Statistics, Administrative data..., Data Mining, Data Modeling, R, Statistical Modeling, SAS programming, Data Management, LaTeX, Analysis, SPSS, Analytics, Epidemiology, Drug safety, Outcomes Research, Health Economics, Managed Care, Pharmacoeconomics, Pharmacoepidemiology
Education
Dalhousie University 2001 — 2003
Master of Science (MS), Computer Science
Shanghai Jiao Tong University 1993 — 1996
Doctor of Philosophy (PhD), Biomedical Sciences, General
Brown & Brown June 2014 - Present
Independence Blue Cross May 2012 - May 2014
United States Marine Corps June 2006 - June 2012
Marcum LLP June 2011 - May 2012
Skills
Leadership, Employee Benefits, Insurance, Security, Government, Customer Service, Health Insurance, Databases, Invoicing, Claim, Managerial Finance, Risk Management, Risk Assessment, Process Improvement, Training, Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Sales
Education
Temple University 2011 — 2014
Bachelor of Business Administration (BBA), Risk Management
Delaware County Community College 2010 — 2011
Associate's Degree, Business Administration and Management, General
Independence Blue Cross March 2015 - Present
University of Pennsylvania Health System October 2007 - March 2015
The Home Depot 2000 - 2004
Roxborough Memorial Hospital 1997 - 1999
Skills
Cerner, Inpatient, Hospitals, Healthcare Information..., Ambulatory, CPOE, EHR, Healthcare, Epic Systems, Healthcare Management, HIPAA, Ambulatory Care, EMR, Meditech, Informatics
Education
Drexel University
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Delaware County Community College
Associate of Science (A.S.), Surgical Technology/Technologist
Independence Blue Cross May 2014 - Present
Aetna 2013 - March 2014
Riddle Memorial Hospital November 2007 - May 2013
Internal Revenue Service January 1991 - March 1997
Education
Immaculata University 2010 — 2014
Bachelor of Science (B.S.), Nursing
Delaware County Community College 2004 — 2007
Associate of Applied Science, Nursing
Delaware County Community College
Associate's degree, Computer Science
Independence Blue Cross November 2014 - February 2015
Independence Blue Cross June 2014 - August 2014
Saint Joseph's University August 2013 - May 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, PowerPoint, Customer Service, Event Planning, Fundraising, Social Media, Strategic Planning, Community Outreach
Education
Saint Joseph's University 2012 — 2015
Master's Degree, Health Care Ethics
Delaware State University 2005 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.5
Kemper Benefits February 2015 - Present
BenefitVault, Inc. August 2013 - December 2014
Benefit Harbor January 2013 - July 2013
AmeriFlex January 2009 - December 2012
AmeriFlex April 2006 - December 2008
Flexible Benefits Plans, Inc. May 2002 - March 2006
Independence Blue Cross October 1997 - April 2002
Skills
Healthcare Consulting, Health Insurance, Sales Management, Presenter, Sales Presentations, Group Presentations, Employee Benefits, Sales, Marketing, Training, Insurance, Brokers, COBRA, Health Savings Accounts, Business Development, Healthcare, Underwriting, Management, Disability Insurance, Benefits Administration, Term Life Insurance
Education
Eastern University 1999 — 2001
M.B.A.
Denison University 1992 — 1996
B.A., History
Independence Blue Cross November 2014 - Present
TJX November 2010 - Present
Skills
Financial Analysis, Expense Management, Recruiting, Human Resources, Business Development, Marketing, Business Strategy, Coaching, Training, Sourcing, Team Building, Sales, Leadership, Market Research, Management, Competitive Analysis, Team Management, Payroll, Process Improvement, Start-ups, Project Management, Analysis, Budgets, Project Planning, Strategy, Interviews, Marketing Management, Applicant Tracking..., Finance, Retail, Team Leadership, Change Management, Customer Service, New Business Development, Spanish, Research, SAP
Education
D'Amore-McKim School of Business at Northeastern University 2006 — 2008
MBA
University of Massachusetts, Amherst
B.A
Salem State University
Master's
AmeriHealth Caritas August 2012 - Present
Mercy Fitzgerald Hospital 2005 - August 2015
Bravo Health April 2010 - June 2012
Aetna 2005 - 2010
Independence Blue Cross 2004 - 2005
Mercy Fitzgerald Hospital 2003 - 2005
Independence Blue Cross 2003 - 2004
Independence Blue Cross 2002 - 2003
Independence Blue Cross 2001 - 2002
Cayuga Medical Center at Ithaca 1993 - 2001
Skills
Managed Care, Disease Management, Healthcare, Medicare, Healthcare Management, Healthcare Information..., Health Policy, HIPAA, Hospitals, Health Insurance, Healthcare Analytics, Pay for Performance, Chronic Care Management, Transitional Care, Medical Practice..., Urgent Care, Product Development, Market Research, Wellness, eHealth, Vendor Management, Financial Modeling, Strategic Planning, Strategic Thinking, Service Operations, Performance Reporting, Business Case Design
Education
Cornell University 1999 — 2001
MHA, Health Services Administration
Cornell University 1996 — 1998
Bachelor's degree, Cell/Cellular and Molecular Biology
Independence Blue Cross March 2014 - Present
Aetna March 2013 - March 2014
Aetna March 2011 - March 2013
Aetna March 2009 - March 2011
Paoli Memorial Hospital March 1994 - March 2009
Bryn Mawr Rehabilitation Hospital March 1988 - March 1994
Intracorp March 1985 - March 1987
Community Nursing Services of Delaware County March 1982 - March 1984
Skills
Medical Case Management, Microsoft Office, Outlook, Sorian Systems, Verint Systems, Electronic Total..., Aetna Total Clinical..., Customer Service, Medicare, Registered Nurses, Pediatric Nursing, Aetna Strategic Desktop..., Health Insurance, Microsoft Excel, Microsoft Word, Team Building, Project Management, Clinical Research, Managed Care, Nursing, Healthcare, PowerPoint, Medical-Surgical, Healthcare Management
Education
Hahnemann University 1981 — 1984
Bachelor of Science, Registered Nursing/Registered Nurse
Delaware County Community College 1978 — 1981
Associate of Science (A.S.), Registered Nursing/Registered Nurse, Dean's List
Teva Pharmaceuticals February 2007 - Present
Teva Pharmaceuticals February 2007 - June 2009
Springfield Township Bucks County October 2004 - January 2007
Upper Bucks Christian School July 1999 - June 2004
Independence Blue Cross 1986 - 1987
Skills
Quality Assurance, GCP, Pharmaceuticals, Clinical Research, Biotechnology, Clinical, FDA, Pharmaceutical Industry, Clinical Trials, SOP, 21 CFR Part 11, Clinical Development, Regulatory Affairs, Regulatory Submissions, CRO, CTMS, Drug Development, GMP, Life Sciences, Validation, Regulatory Requirements, Pharmaceutics, Oncology
Education
Delaware Valley College
Clinical Monitoring Certification
Drexel University
Psychology
Oracle Corporation January 2009 - Present
Primavera Systems November 2007 - December 2008
Primavera April 2005 - November 2007
Promissor January 2002 - March 2005
Marketing Communication Systems, Inc September 2000 - January 2002
Independence Blue Cross April 2000 - September 2000
Skills
Active Directory, Windows Server, Windows 7, Troubleshooting, Technical Support, Network Administration, VMware, XP, Servers, Databases, MS Project, Virtualization, Disaster Recovery, Windows, Help Desk Support, Hardware, System Administration
Education
Peirce College 2006 — 2009
Associates, Network Security
Community College of Philadelphia
Associate's degree
SAFARI Montage June 2013 - Present
The Judge Group June 2012 - June 2013
Independence Blue Cross June 2011 - June 2012
PRO/ ATI Physical Therapy March 2009 - July 2011
Tech Data April 2009 - June 2009
Animas Corporation - a Johnson & Johnson Company July 2006 - January 2009
Delaware County Community College September 1997 - May 2002
Skills
Testing, Defect Tracking, A+ Certified, Quality Center, Software Quality..., Test Design, Test Execution, Customer Service, Quality Assurance, Windows, Documentation, Access, Troubleshooting, SQL, Excel, C++, Test Automation, Network Administration, Software Development, Visual Basic, Call Centers, Software Documentation, Process Improvement, Microsoft Excel, Vendor Management, Business Analysis, Regression Testing, Integration, HP Quality Center
Education
Delaware County Community College 2010 — 2012
A.S., Computer Science
Independence Blue Cross February 2015 - Present
Fox Rothschild LLP September 2008 - January 2015
Skills
Litigation, Employment..., Discrimination, FMLA, Research, Civil Litigation, Legal Writing, Legal Research, Appeals, Class Actions, Arbitration, Courts, Trials, Mediation
Education
Rutgers University School of Law - Camden 2005 — 2008
JD
Dartmouth College 2000 — 2004
BA, Government & Spanish
Moorestown High School 1997 — 2000
The Bancorp August 2015 - Present
Independence Blue Cross March 2015 - Present
Eagle Support Services Corporation November 2014 - Present
Stellar Academy June 2012 - October 2013
United States Air Force February 2006 - February 2012
United States Air Force January 2009 - December 2011
Skills
Intelligence Analysis, Military Experience, SIGINT, Office Administration, Sales, Project Management, Quality Assurance, Leadership, Briefing, Intelligence, Training, Air Force, Editing, Military, Time Management, Public Relations
Education
Drexel University 2012 — 2014
Bachelor of Science (BS), Communication and Public Relations, 3.58
Community College of the Air Force 2008 — 2010
Associate of Science (A.S.), Intelligence Studies and Technology
Defense Language Institute 2006 — 2007
Associate of Arts (AA), Arabic Language, 3.1
hunterdon central regional high school 1999 — 2003
hunterdon central regional high school 1999 — 2003
State of Delaware, AOC, Judicial Information Center August 2015 - Present
Xerox May 2014 - April 2015
Independence Blue Cross November 2013 - May 2014
Self Employed Business Consultant September 2012 - May 2013
Power Home Remodeling Group May 2011 - September 2012
Power Home Remodeling Group March 2011 - May 2011
Power Home Remodeling Group March 2009 - May 2011
YC Cable USA September 2006 - March 2007
YC Cable USA October 2005 - March 2007
SUPERIOR COMMERCIAL SERVICES, LLC. March 2004 - December 2005
Skills
Marketing, Management, Sales, Competitive Analysis, Advertising, Customer Satisfaction, Project Planning, New Business Development, Process Improvement, Time Management, Customer Service, Microsoft Office, Microsoft Excel, Negotiation, Operations Management, Account Management, Microsoft Word, Public Speaking, Training, Graphic Design, GIMP, Business Development, Spanish, PowerPoint, Market Research, Inkscape, Entrepreneurship, Idea Creation, JIRA, CMMS, MFRP, Access
Education
Villanova University 2013 — 2013
Certificate of Achievement in, Mastering Business Analysis
Villanova University 2013 — 2013
Certificate of Achievement in, Essentials of Business Analysis
Villanova University 2013 — 2013
Certificate, Six Sigma Green Belt in Information Technology
DeVry University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Marketing & Sales
Mercer County Community College 2001 — 2003
Associate, Advertising Design
Independence Blue Cross December 2014 — Present
Hyatt Hotels Corporation May 2010 — Present
Skills
Micros, Hospitality Industry, Banquets, Hospitality, Hotels, Pre-opening, Restaurants, Catering, Fine Dining, Bartending, Food Service, Food, Wine, New Restaurant Openings, Employee Training, Team Leadership, Food Allergies, TIPS Certified, Open Table, Private Events, Cocktails, Customer Service, Food, MICROS
Education
Delaware County Community College 2012 — 2016
Associate's Degree, General Studies, 3.85
Jackson Oliver Capital Partners February 2014 - Present
Gilyard Group December 2004 - January 2015
Independence Blue Cross February 2013 - August 2013
Weight Watchers March 2012 - December 2012
EmblemHealth November 2009 - March 2012
Gilyard Group April 2009 - September 2009
Gilyard Group September 2008 - December 2008
Gilyard Group August 2008 - December 2008
Gilyard Group January 2008 - June 2008
Kraft Foods August 2007 - January 2008
Skills
Deal Execution, Global Brand Development, Business Process..., Project Management, Management Consulting, Technology Planning, PMO, Cross-functional Team..., Consulting, System Deployment, Program Management, PMP, Project Portfolio..., Vendor Management, Brand Management, Business Process, Leadership, SDLC, Marketing, Enterprise Software, Outsourcing, Management, Business Development, E-commerce
Education
Cornell University - S.C. Johnson Graduate School of Management 2013 — 2015
Master of Business Administration (MBA)
Stevens Institute of Technology 2010 — 2012
Master of Science, Management, Conc. in Project Management, Cum Laude
Hampton University 1995 — 2000
Bachelor of Science, Marketing
Independence Blue Cross July 2010 - Present
Electronic Data Systems December 2003 - May 2010
HP Enterprise Services December 2003 - May 2010
Towers Perrin 2003 - 2005
First Consulting Group 1999 - 2003
Kulicke and Soffa 1999 - 2001
Misys Healthcare Systems October 1994 - September 1999
Education
CHI (Computer Hardware Institute) formerly RETS Education Center 1994 — 1994
Certificate of Completion, Computer Systems Technology
Delaware County Community College 1987 — 1989
Associates, Management
Giordano, DelCollo, Werb & Gagne February 2015 - Present
Doroshow, Pasquale, Krawitz & Bhaya August 2012 - February 2015
Family Court of the State of Delaware April 2011 - August 2012
The Ezold Law Firm, P.C. January 2011 - April 2011
Judge Allan L. Tereshko January 2010 - June 2010
Delaware Journal of Corporate Law 2009 - May 2010
United States Court of Appeals 2009 - December 2009
Conrad O'Brien Gellman & Rohn, PC December 2008 - 2009
Independence Blue Cross June 2007 - August 2007
Pennsylvania House of Representatives June 2006 - December 2006
Skills
Corporate Law, Non-profits, Government, Legal Research, Legal Writing, Courts, Litigation, Civil Litigation, Criminal Law, Criminal Defense, Family Law, Appeals, Nonprofits, Westlaw, Commercial Litigation, Guardianship, Trials, Domestic Relations, Lexis, Mediation, Property Law, Policy, Hearings, Civil Rights, Adoption, Legal Issues, Personal Injury, Prenuptial Agreements, Trial Practice, Separation
Education
Widener University School of Law 2007 — 2010
JD, Law
DeSales University 2003 — 2007
Bachelor of Arts, English
Independence Blue Cross March 2013 - Present
Thomas Jefferson University Hospitals January 2006 - March 2013
Metropolitan Career Center 2005 - 2005
Delta T Group 2000 - 2005
Skills
Talent Acquisition, Full-life Cycle..., Recruitment/Retention, Interviewing, Hiring, Building Relationships, Sourcing, Onboarding, Orientation, Temporary Staffing, Training, Interview Coaching, PeopleSoft, Social Networking, Client Development, Compensation, Reference Checking, New Hire Orientations, Recruiting, Applicant Tracking..., Interviews, College Recruiting, Employee Benefits, Employee Relations, Human Resources, Temporary Placement, Deferred Compensation
Education
Delaware State University
Bachelor of Science, Psychology
Lincoln University
Master of Science Administration, Human Resources Management
Villanova University
Certificate, Human Resources Management
Independence Blue Cross May 1997 - October 2009
Crozer Keystone Health System - Delaware County Memorial Hospital April 1990 - May 1997
Mercy Catholic Medical Center August 1987 - April 1990
ARCO Chemical February 1982 - October 1986
Education
Saint Joseph's University 1988 — 1991
MS, Public Safety
Neumann University 1980 — 1984
BS, Business Management
Delaware County Community College 1969 — 1977
AAS, Fire Science Technology
Key to the World Travel® January 2014 - Present
Off to Neverland Travel July 2012 - January 2014
Koren Family March 2006 - September 2012
East Greenwich Township July 2008 - May 2010
Independence Blue Cross March 2001 - January 2004
Independence Blue Cross June 2000 - March 2001
Abington Memorial Hospital August 1998 - June 2000
Grand View Hospital July 1996 - July 1998
healthAlliance June 1995 - July 1996
Arnot Ogden Medical Center January 1995 - May 1995
Skills
Tourism, Travel Planning, Travel Management, Leisure Travel, Disney Vacations, Disney, Travel Writing, Team Leadership, Healthcare, Training, Leadership, Recruiting, Analysis, Management, Process Improvement, Program Management, Microsoft Word, Budgets, Marketing, Strategic Planning, Event Management, Event Planning, Fundraising, Time Management, Team Building, Public Relations, Customer Service, Coaching
Education
THE PENNSYLVANIA STATE UNIVERSITY 1999 — 2000
Certificate, Project Management
Cornell University 1993 — 1995
M.H.A; Sloan Program, Health Services Administration
Shippensburg University of Pennsylvania 1988 — 1992
BA, Psychology
ROTARY INTERNATIONAL FOREIGN EXCHANGE 1987 — 1988
C.B. West 1984 — 1987
High School Diploma, College Prep
Model N January 2015 - Present
Epicor Software September 2013 - December 2014
Independence Blue Cross April 2013 - August 2013
Emblem Health October 2011 - April 2013
Emblem Health June 2010 - October 2011
New York Technology Partners June 2008 - September 2008
Activant Solutions, PA February 2001 - April 2008
Marist College June 2000 - January 2001
IBM Global Services June 1999 - February 2000
Skills
PMP, Requirements Analysis, Software Project..., SQL, Cross-functional Team..., Oracle, SharePoint, Visio, Systems Analysis, Business Process, IT Strategy, Software Implementation, Team Leadership, Healthcare Information..., Product Management, Risk Management, Vendor Management, Project Management, Databases, Crystal Reports, Microsoft SQL Server, Software Development, SDLC, Business Analysis, ERP, Integration, Business Intelligence, Management, Process Improvement, Business Process..., Consulting, Enterprise Software
Education
Stanford University 2012 — 2014
Advanced Project Management, Project Management
Villanova University 2010 — 2010
Six Sigma Green Belt, Information Technology
Cornell University 2009 — 2010
Masters Certificate, Project Leadership
Villanova University 2009 — 2010
Masters Certificate, Business Analysis
Villanova University 2005 — 2006
Masters Certificate, Project Management
Drexel University - College of Business and Administration 2002 — 2004
MBA, Technology Management
Marist College 1997 — 1998
MS Comp Science, Information Systems
Temple University
Doctor of Business Administration, Project Management
Independence Blue Cross September 2012 - Present
Precyse Solutions January 2011 - September 2012
Global Indemnity Group, Inc. July 2010 - December 2010
Aetna July 1998 - November 2009
First Union/Corestates/Meridian Bank September 1984 - July 1998
Education
Delaware County Community College 1981 — 1983
Associates, Business Administration
Independence Blue Cross April 2011 - Present
Independence Blue Cross December 2006 - April 2011
Independence Blue Cross May 2005 - December 2006
Skills
Medicare, Policy, Healthcare, HIPAA, Medicaid, Managed Care, Health Insurance, Leadership, Healthcare Management, Claim, Healthcare Information..., Insurance, Healthcare Consulting, Health Policy, EMR, Utilization Management, Provider Relations, EHR
Education
Saint Joseph's University 2002 — 2005
Master of Science (MS), Health/Health Care Administration/Management
University of Scranton 1994 — 1998
Bachelor of Science (B.S.), Occupational Therapy/Therapist
Villanova University 2012 — 2012
Certificate of Achievement, Six Sigma Green Belt
Delaware County Community College 2006 — 2006
Certificate of Competency, Medical Insurance Coding Specialist/Coder
Janssen, R&D October 2006 - Present
Centocor March 2003 - October 2006
Centocor September 2001 - March 2003
Independence Blue Cross 1996 - 1998
Synergic Resources Corporation 1992 - 1996
Education
Drexel University 1994 — 1999
MBA, Quantitative Methods
DeSales University 1987 — 1991
BS, Math
Independence Blue Cross September 2011 - Present
The BOSS Group June 2011 - September 2011
Broder Bros., Co. April 2004 - February 2007
Broder Bros., Co. March 2001 - April 2004
Skills
Email Marketing, Merchandising, Microsoft Word, Organization Skills, Marketing Communications
Education
Community College of Philadelphia 2008 — 2011
Widener University 1988 — 1992
Bachelor of Arts (B.A.), Communication and Media Studies
Coventry Health Care, an Aetna Company November 2011 - Present
AI Dupont September 2010 - October 2011
Nemours Children's Clinic July 2008 - August 2010
Baptist Medical Center March 2006 - March 2010
The Childrens Hospital of Philadelphia October 2003 - February 2006
AmeriHealth Insurance Co of NJ March 2001 - October 2003
Independence Blue Cross April 2000 - March 2001
Independence Blue Cross October 1997 - April 2000
Independence Blue Cross February 1996 - October 1997
Independence Blue Cross October 1995 - February 1996
Skills
Healthcare
Education
Thomas Jefferson University 1985 — 1988
BSN, Bachelor of Science in Nursing
Community College of Philadelphia 1983 — 1985
None, Nursing
Independence Blue Cross October 2010 - Present
Trion February 2007 - November 2010
Guardian Life Insurance Company Of America February 2000 - February 2007
Aetna Us Healthcare October 1994 - February 2000
chubb December 1984 - October 1994
Education
Upsala College 1980 — 1984
County College of Morris 1980 — 1982
Associates, Business
hanover park 1976 — 1980
East Hanover Middle School
PRI, Inc. May 2014 - Present
Independence Blue Cross May 2011 - May 2014
City of Chester January 2010 - December 2011
Devereux 1994 - 1996
Devereux 1994 - 1996
Skills
Public Relations, Social Media, Marketing, Social Media Marketing, Marketing Communications, Event Management, Public Speaking, Marketing Strategy, Event Planning, Strategic Planning
Education
Neumann University 2014 — 2014
Certificate, Social Media Strategy
Villanova University 2011 — 2011
Certificate, Six Sigma Green Belt Healthcare
Rosemont College 2005 — 2007
Master of Arts (M.A.), English & Publishing on Digital Design Track
Widener University 1995 — 1997
Master of Public Administration (M.P.A.), Public Administration
Delaware State University 1990 — 1994
Bachelor of Arts (BA), Political Science and Government
Chester High School 1984 — 1989
Aetna Life Insurance Company December 2014 - Present
DGM Notary Services January 2011 - Present
Aetna June 2013 - December 2014
Aetna February 2011 - June 2013
Connolly Healthcare July 2010 - March 2011
Dematteo Monness LLC June 2008 - February 2011
HDM Government Services, a Thomson Reuters Company January 2009 - July 2010
Connolly Consulting January 2007 - January 2009
Maximus Federal Services January 2006 - January 2007
Independence Blue Cross January 2003 - January 2006
Education
American Academy of Project Management 2014 — 2014
Master Project Manager (MPM), Project Management
Concord Law School - Kaplan University 2006 — 2011
Executive Juris Doctorate, Healthcare Law
Seton Hall University 1988 — 1993
Bachelor of Arts, Political Science-Prelaw
Executive Health Resources September 2010 - December 2013
Independence Blue Cross March 1998 - November 2009
RN-Retired March 1998 - November 2009
Education
Community College of Philadelphia 1995 — 1997
Associate of Science (A.S.), Registered Nursing/Registered Nurse
McKesson Health Solutions January 2014 - Present
McKesson Health Solutions December 2012 - December 2013
McKesson Health Solutions September 2010 - November 2012
Independence Blue Cross 2006 - 2010
Skills
Business Analysis, Cross-functional Team..., Healthcare Information..., Managed Care, Healthcare, Health Insurance, Medicare, Process Improvement, Leadership, HIPAA, Change Management, SDLC, Vendor Management, Strategic Planning, Project Management, Hospitals, Data Analysis, Program Management, Product Management, Access, Training, Healthcare Management, Team Building, Insurance, Analysis, Software Documentation
Education
Cornell University 1988 — 1992
BS, Industrial & Labor Relations
Kforce Inc December 2014 - Present
Kforce Inc. June 2010 - December 2014
Independence Blue Cross July 2007 - May 2010
Independence Blue Cross November 2005 - June 2007
Keel Communications May 2003 - November 2005
Skills
Microsoft Office, Project Management, Proposal Writing
Education
Saint Joseph's University - Erivan K. Haub School of Business 2006 — 2008
MBA, International Marketing
Villanova University 2000 — 2004
BS, Marketing
Delaware County Community College
AA, Graphic Design
Christiana Care Health System February 2015 - Present
Christiana Care Health System April 2012 - February 2015
Yellowbook 2011 - April 2012
RADIAN GROUP, INC 2008 - 2010
Independence Blue Cross January 1998 - January 2008
Independence Blue Cross January 1998 - January 1999
Skills
SQL, Microsoft SQL Server, SSRS, SSIS, Data Analysis, Databases, Business Analysis, Business Intelligence, Business Objects, ETL, Oracle, T-SQL, Database Administration, Business Intelligence..., PL/SQL, Informatica, Crystal Reports, Data Modeling, Data Warehousing, SDLC, Healthcare Information..., JavaScript, SharePoint, Visio
Education
Louisiana State University 1993 — 1995
Business and Information Management Systems; Information Management Systems
Coppin State University 1990 — 1993
Information Management
Independence Blue Cross February 2013 - Present
Collage Occupatinal Therapy December 2005 - January 2007
Main Line Allergy & Pulmonary January 2002 - December 2005
Xerox August 1990 - March 2001
Skills
Healthcare, Nursing, HIPAA, Sales, Management, Time Management, Interviews, Medicine, Process Scheduler, Policy, BLS, Patient Education, Patient Safety, Cpr Certified, Insurance, Account Management
Education
Delaware County Community College 2007 — 2009
Associate's degree, Registered Nursing/Registered Nurse
University of Bridgeport 1991 — 1993
Masters, HR Development and Counceling
State University of New York at New Paltz 1985 — 1989
Bachelor of Arts, Psychology
Systems Made Simple January 2011 - Present
LAS Consulting October 1996 - Present
Iron Mountain March 2010 - January 2011
Comcast Cable August 2009 - December 2009
Independence Blue Cross November 2008 - January 2009
Independence Blue Cross 1998 - 2007
PECO Energy 1996 - 1998
Charming Shoppes 1989 - 1995
ARMS Consulting 1987 - 1993
Skills
Data Warehousing, Data Modeling, Business Intelligence, SDLC, Analysis, Integration, Teradata, Business Analysis, Enterprise Architecture, IT Strategy, Requirements Analysis, Erwin, Visio, Systems Analysis, Requirements Gathering, SharePoint
Education
Computer Learning Center 1985 — 1985
Certificate, Computer Programming
Temple University 1977 — 1980
BS HPRED, Therapeutic Recreation; Psychology
Delaware County Community College 1975 — 1977
BA, Liberal Arts
Independence Blue Cross August 2012 - Present
Independence Blue Cross February 2011 - August 2012
MetLife June 2009 - January 2011
KPMG LLP September 2006 - March 2009
KPMG LLP January 2005 - March 2005
Skills
Sarbanes-Oxley Act, Accounting, General Ledger, GAAP, Account Reconciliation, Financial Statements, Internal Controls, Financial Reporting, Auditing, Financial Accounting, Insurance, PeopleSoft, Process Improvement, SEC filings, Statutory Accounting, Analytics, Journal Entries, Financial Audits, Tax
Education
Widener University 2002 — 2005
Bachelor of Science in Business Administration, Accounting
Delaware County Community College 2000 — 2002
Associate in Arts, Liberal Arts
HYGIA Health Services February 2010 - Present
DuPont Hospital for Children September 1999 - May 2009
Pennsylvania Blue Shield/ Highmark November 1997 - September 1999
Independence Blue Cross May 1991 - November 1997
IBC January 1996 - January 1997
IBC January 1994 - January 1996
IBC January 1992 - January 1994
IBC January 1991 - January 1992
CIGNA Corporation August 1971 - May 1991
CIGNA January 1986 - January 1991
Education
Community College of Philadelphia 2009 — 2011
Associates Degree, Marketing
AmeriHealth Caritas June 2014 - Present
AmeriHealth NJ April 2013 - Present
CareCore National July 2007 - July 2010
IBC / AmeriHealth August 2002 - July 2007
Independence Blue Cross April 1998 - July 2007
IBC / AmeriHealth April 1998 - August 2002
JOHN HANCOCK INSURANCE August 1985 - May 1998
John Handcock August 1985 - April 1998
JOHN HANCOCK INSURANCE August 1985 - April 1998
Skills
Managed Care, Provider Relations, Medicare, HIPAA, Health Insurance, Access, Process Improvement, Insurance, Medicaid, Healthcare, Customer Service, Analysis, Policy, Leadership, Claim, Coaching, Call Centers, Program Management, Healthcare Management, Team Building, Training, Hospitals, Healthcare Industry
Education
Delaware County Community College 1983 — 1985
Accounting
Independence Blue Cross July 2001 - Present
Computer Task Group March 1992 - December 2000
CIGNA Property and Casualty 1997 - 2000
Skills
JCL, VSAM, SPUFI, IBM Utilities, COBOL, DB2, TSO, Syncsort, Fileaid, QMF, Endeavor, IBM Mainframe, CICS, Mainframe, Databases, z/OS, Disaster Recovery, Visio
Education
Cumberland County College 2004 — 2009
Certificate, Web Design / Networking
Cumberland County College 1990 — 1992
Certificate in Management
Gloucester County College 1979 — 1982
AAS, Data Processing
U.S. Department of Veterans Affairs May 2014 - Present
Amerihealth Caritas Family of Companies April 2008 - Present
Beddis and Wheeler Security and Investigations April 2006 - December 2011
US Census Bureau January 2010 - March 2010
Independence Blue Cross August 2005 - April 2008
First Judicial District Court of Pennsylvania February 2005 - August 2005
US Army 1999 - 2004
Skills
Policy, Government, Claim, Private Investigations, Risk Management, Insurance, Legal Research, Analysis, HIPAA, Enforcement, Fraud, Interrogation, Investigation, Internal Investigations, Case Managment, Healthcare, Surveillance, Public Speaking, Criminal Investigations, Leadership, Medicaid, Crisis Management, Risk Assessment, Criminal Justice, Background Checks, Interviews, Nonprofits, Team Building, Health Law, Microsoft Word, Military, Medical Records, HMO, Employee Relations, Physical Security, Training, Counterterrorism, Intelligence Analysis, Firearms, Force Protection, Provider Relations, Health Care Fraud, Claims Handling, Hospitals, Medical Compliance, Research, Homeland Security, Evidence, Supervisory Skills, Intelligence
Education
Temple University 1992 — 2009
Bachelor of Arts (BA), Political Science and Government
Defense Language Institute 1999 — 2001
Persian Farsi
Independence Blue Cross October 2002 - Present
Independence Blue Cross October 2002 - Present
LA Fitness November 2014 - March 2015
Lucille Roberts Fitness for Women June 2001 - June 2008
Healthcare Business Resources Bala October 1998 - June 2002
Jefferson Hospital for Neuroscience November 1994 - August 1998
Skills
Microsoft Word, PowerPoint, Technical Writing, Medical Billing, Provider Relations, Office Management, Hospitals, Medicare Part D, Outlook, Sports Nutrition, Cardiology, Fitness, ICD-10, Medicine, Project Planning, Healthcare Management, HMO, ICU, PPO, Data Entry, Surgery, Ancillary Benefits, Research, Healthcare, Medicare, Process Improvement, Open Enrollment, Administrative..., Critical Care, Project Management, Microsoft Office, Utilization Management, Public Speaking, Disease Management, Public Health, Adobe Acrobat, Claims Resolution, Windows, Team Leadership, Nursing, HIPAA, Managed Care, Health Insurance, Physicians, Medical Coding
Education
Cox College 1980 — 1983
Diploma-Registered Nurse, Nursing diploma
Drury University 1980 — 1981
Registered Nurse-prerequisites
AAAI/ISMA
Master Personal Trainer/Sports Nutrition Consultant
Kaplan University Online 2008 — 2011
Bachelor's Degree, Health Sciences-Minor in Nutrition Science, 3.95-Summa Cum Laude
Human Arc May 2006 - Present
Independence Blue Cross 1996 - 2006
Eagleville Hospital 1991 - 1996
Philadelphia Health Services 1986 - 1991
Skills
Financial and budget..., Project management, Donor Development/Fund..., Healthcare facilities..., Operations Management, Strategic Planning, Medicare/Medicaid..., Medicare Revenue..., Team Building, Mergers & Acquisitions, Critical Thinking, Organizational..., Process Improvement, Medicare, Leadership, Medicaid, Healthcare, HIPAA
Education
Cornell University - Johnson Graduate School of Management 1976 — 1978
MHA, Health Care Administration
Loyola University Maryland
Fund Raising
Temple University
Computers and Systems Analysis
University of Pennsylvania - The Wharton School
Executive Leadership
Medtronic June 2014 - Present
PhotoMedex June 2014 - October 2014
Independence Blue Cross & Blue Shield March 2005 - July 2008
Independence Blue Cross March 1998 - March 2005
ManpowerGroup January 1995 - March 1998
Prospect Park Health and rehabilitation Services January 1993 - March 1995
Skills
Sales, Marketing, Customer Service, Health Insurance, Healthcare, Aesthetics, Medical Devices, Telemarketing
Education
Neumann College 2008 — 2009
Phlebotomy Technician Program, Health/Health Care Administration/Management
Delaware County Community College 1995 — 1997
Business Administration and Management, General
West Catholic Girls High 1966 — 1970
business, general, math and sciences
Society 4000 Condominiums September 2010 - Present
Independence Blue Cross May 1990 - Present
Education
Denison University 1971 — 1975
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Independence Blue Cross May 2013 - Present
WellNet Healthcare June 2011 - May 2013
Brown and Brown Insurance January 2011 - May 2011
Brokerage Concepts, Inc. 2005 - 2010
Skills
Health Insurance, Insurance, Employee Benefits, Property & Casualty..., Underwriting, Account Management, Commercial Insurance, Life Insurance, Brokers, Disability Insurance, Sales, New Business Development, Marketing, Medicare, Managed Care, Benefits Administration, Long-term Care, Workers Compensation, Term Life Insurance, Health Savings Accounts, Health Care Reform, 401k, COBRA, HMO, Medicare Part D
Education
Delaware Valley University 1998 — 2000
Bachelor of Science, Business
University of Pittsburgh
CNO Financial Group/ Colonial Penn Life Insurance February 2014 - Present
Trilogy Entertainment March 2004 - Present
Colonial Penn Life Insurance August 2009 - February 2014
Colonial Penn Life Insurance December 2005 - August 2009
Circuit City October 2004 - March 2008
Independence Blue Cross July 2000 - December 2005
US Army April 1997 - April 1999
Skills
Insurance, Call Centers, Customer Service, Management, Health Insurance, Business Analysis, Data Entry, Sales, Life Insurance, CRM, Photoshop, Quality Center, Claim, Microsoft Word, Microsoft Excel, System Testing, HIPAA, Term Life Insurance, Coaching, Web Applications, SharePoint, Team Building, Process Improvement, Leadership, Training
Education
Peirce College 2015 — 2017
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Community College of Philadelphia 1996 — 1999
Computer Programming & web Design, Computer Aid Design
Auxilium Pharmaceuticals (purchased by Endo Pharma in 2015) September 2013 - Present
Auxilium Pharmaceuticals April 2011 - September 2013
Independence Blue Cross May 2008 - April 2011
Independence Blue Cross May 2006 - May 2008
Skills
Requirements Gathering, Java, Marketing Analytics, Business Intelligence, SQL, Analytics, Requirements Analysis, Microstrategy, SDLC, Business Analysis, Data Analysis, Visio, Quality Assurance, Oracle, Process Improvement, Management, Analysis
Education
DeSales University 2009 — 2011
Masters of Business Administration
Saint Joseph's University 2002 — 2006
BS
Independence Blue Cross April 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Delaware County Community College
Associate of Science (AS), Registered Nursing/Registered Nurse
LaSalle University
Bachelor of Arts (BA), Economics
Penn Medicine, University of Pennsylvania Health System April 2015 - Present
Penn Medicine (University of Pennsylvania Health System) April 2013 - April 2014
OBGYN Univ of Pennsylvania Hospital August 2005 - April 2013
Univ of Penn Hospital April 2003 - August 2005
Thomas Jefferson Hospital June 2001 - April 2003
Independence Blue Cross June 1997 - June 2001
Skills
Medical Coding, Medical Terminology, Customer Service, OB/GYN, Medical Billing, ICD-9, IDX, HIPAA, CPT, Hospitals, Revenue Cycle, Epic Systems, Healthcare, Medicare, EMR, HCPCS, Healthcare Management, EHR, Authorization
Education
Delaware County Community College 2007 — 2010
Associates, Healthcare Info
Delaware County Community College
Associates, Healthcare Info
Aetna January 2012 - Present
Independence Blue Cross March 1998 - December 2011
Education
Community College of Philadelphia 1987 — 1987
Credits, Accounting
Data Processing Trainers
Certificate of Completion, Office Data Programs
N/A Independent July 2010 - Present
Independence Blue Cross 1998 - 2010
Skills
Data Analysis, Data Entry, Customer Service, claim adjuster, Typing, medical claims..., processing...
Education
Community College of Philadelphia 1991 — 1994
Associate of Arts (A.A.), General Studies
John Bartram High 1969 — 1973
Merit Institute April 2012 - June 2012
Independence Blue Cross 2012 - 2012
Independence Blue Cross 2012 - 2012
Thrifty Car Rentals September 2010 - December 2011
Corporate Call Center Inc 2010 - 2011
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Medical Records, Medical Billing, CMAA, CEHRS, CBCS, Licensed Life & Health..., Medicare, Microsoft Office, Insurance, Health Insurance, HIPAA, Call Centers, Medicaid, Employee Benefits, Healthcare, Invoicing
Education
Merit Institute 2012 — 2012
Certification, Medical
Community College of Philadelphia 1987 — 1992
Associates, Business Administration
Independence Blue Cross September 2008 - January 2011
The Hartford July 2005 - May 2008
Bank of America October 2003 - March 2005
Skills
Call Centers, Outlook, Customer Service, Health Insurance, Microsoft Excel, Claim, PowerPoint, Retail, Research, Medicare
Education
Community College of Philadelphia 2010 — 2015
Associate of Arts and Sciences (A.A.S.), Culture, Science, and Technology
West Chester University of Pennsylvania 1999 — 2003
Bachelor's degree, Business Management, 3.05
Independence Blue Cross October 2005 - February 2012
Marsh 2000 - 2004
Skills
Microsoft Word, Microsoft Excel, Leadership, Outlook, Microsoft Office, Medical Coding & Billing, English, PowerPoint
Education
Delaware County Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Medical Coding & Billing, 3.5/4.0
Delaware County Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Health Services/Allied Health/Health Sciences, General, 3.5/4.0
Pediatric Dental Associates September 2013 - Present
Self Employed - Writer, Editor and Blogger December 2012 - Present
Independence Blue Cross September 2012 - December 2012
Pediatric Dental Associates August 2009 - September 2012
DeSales University September 2006 - May 2009
Independence Blue Cross May 2008 - August 2008
CVS Pharmacy May 2005 - August 2005
Nazareth Hospital May 2004 - August 2004
Skills
Writing, Editing
Education
DeSales University 2005 — 2009
Bachelor's degree, Communication, General
Independence Blue Cross January 2011 - January 2013
Independence Blue Cross 2011 - 2013
Comcast January 2006 - January 2011
Education Works January 2004 - January 2005
Shop Rite January 2004 - January 2004
Skills
Customer Satisfaction, Customer Experience, Resourceful..., Problem Management, Problem Solving, Claims Handling, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Benefits Administration, Claim Investigation, Accurate Data Entry, Medical Records, Medical Billing, Time Management, Timely Decision Making, Work Well Independently, Dependable Team Player, Team-oriented, Pay Close Attention to..., Oral & Written..., Strategic Communications, Account Management, Multitasking Skills, Work in A Fast Paced..., Telecommunications..., Microsoft Office..., PowerPoint
Education
DeVry University 2010 — 2013
Business Management
Benjamin Franklin High School 2000 — 2004
High School Diploma
Independence Blue Cross September 1998 - Present
Skills
Customer Service, Building Relationships, Consultative Selling..., Conflict Resolution, Training Delivery, Analytical Reasoning, Medical Terminology, Medicare Part D, Medicare Advantage, Microsoft Excel, Microsoft Office, PowerPoint, Telephone Skills, Telemarketing, Medicare compliance, Health Insurance, Medicare
Education
Delaware County Community College 2012 — 2015
Associate's degree, Business, Management, Marketing, and Related Support Services
Independence Blue Cross February 2013 - Present
Riddle Memorial Hospital May 2007 - April 2012
Beaufort Memorial Hospital August 2010 - January 2011
Skills
Healthcare, Nursing, Hospitals, HIPAA, Healthcare Information..., Patient Safety, BLS, Inpatient, Critical Care, Managed Care
Education
Walden University 2012 — 2015
Master of Science in Nursing, Nursing Education, 3.9 GPA
Kaplan University 2010 — 2012
Bachelor of Science in Nursing, Nursing, 4.0 GPA
Delaware County Community College 2004 — 2006
Associate in Applied Science, Registered Nursing/Registered Nurse
Widener University 1995 — 1997
Bachelor of Arts (B.A.), Government and Politics