Independence Blue Cross
Industry: Health insurance company
DescriptionIndependence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States. Independence is the largest health insurer in the Philadelphia area, serving more than two million people in the region and seven million nationwide. CEO: Daniel J. Hilferty (15 Dec 2010–) Headquarters: Philadelphia, Pennsylvania, United States Founded: 1938 Subsidiaries: AmeriHealth, AmeriHealth Caritas, Parent organization: AmeriHealth, Inc.
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Independence Blue Cross Employees
Executive Health Resources June 2012 - Present
Independence Blue Cross April 2005 - March 2012
Integrated Support Strategies January 2003 - April 2005
Compaq March 1994 - October 2002
Skills
Vendor Management, Problem Solving, Customer Relations, Customer Service, Smartphones, Blackberry, CompTIA A+ Certification, HP LaserJet, Troubleshooting, Computer Hardware, Customer Satisfaction, XP, A+ Certified, Technical Support, Laptops, Windows 7, Active Directory, Hardware, VPN, Access, Software Documentation, Windows Server, Security, Software Installation, Information Technology, Help Desk Support, HP, Citrix, Windows XP, Mobile Devices, Blackberry Enterprise...
Education
Community College of Philadelphia
ObjectCTalk Inc September 2010 - August 2012
Campbell Soup Company September 2008 - December 2009
Interbay Funding, LLC September 2006 - April 2008
INTERBAY FUNDING LLC September 2006 - April 2008
Independence Blue Cross March 2005 - September 2006
Independence Blue Cross March 2003 - September 2004
Skills
SDLC, Systems Analysis, Requirements Analysis, Visio, Business Analysis, SQL, Disaster Recovery, Requirements Gathering, Software Documentation, Software Project..., SharePoint, Integration, Troubleshooting, Vendor Management, Active Directory, Program Management, Analysis, Testing, Databases, XP, MS Project, Technical Support, Access, Agile Methodologies, Information Technology, Team Leadership, Management, Process Improvement, CRM, Training, System Administration, Lotus Notes, Business Intelligence
Education
Drexel University 2001 — 2005
BS, Information Systems and TechnologyHuman Computer Interaction/Usability
Community College of Philadelphia 1999 — 2001
Associate Degree, Culture, Science and Technology
State of Delaware August 2010 - Present
Independence Blue Cross 2005 - September 2011
Christiana Care Health System April 2001 - May 2004
Skills
Nursing Education, Nursing Management, Maternal-Child Health, Community Health, Critical Care, ICU, Medicine, Healthcare Management, Surgery, Direct Patient Care, Healthcare, Patient Safety, Nursing, Health Education
Education
Wesley College 2007 — 2010
Master of Science (MS), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Community College of Philadelphia 1985 — 1988
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Independence Blue Cross July 2007 - Present
Independence Blue Cross July 2004 - June 2007
Independence Blue Cross May 1991 - June 2004
ARAMARK June 1986 - April 1991
Skills
Highly motivated..., Multi Tasking, Analytical Skills, Problem Solving, Process Excellence, Oral & Written..., Customer Service, Building Relationships, Energetic team player, Collaboration, Employee Training
Education
Philadelphia University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Community College of Philadelphia 1994 — 1997
Associate's degree, General Studies
Boeing October 2011 - Present
City of Philadelphia September 2010 - September 2011
Childrens Hospital of Philadelphia March 2006 - June 2009
Ajilon Consulting January 2006 - March 2006
URS Corporation June 2004 - June 2005
Independence Blue Cross January 2003 - June 2004
Contemporary Staffing Solutions 2002 - January 2003
Willard Inc 2001 - 2002
Limited Brands 2001 - 2001
City of Philadelphia 2000 - 2001
Skills
Program Management, Compliance Management, Database Design, Project Management, MS Access, MS Project, MS Office Suite, Emotional Intelligence, Interpersonal..., Database Administration, Database Management, Reporting & Analysis, Business Analysis, Financial Analysis, Project Coordination, MRB, Access, Interpersonal..., Data Analysis, Management, Budgets, Project Planning, Quality Assurance, Leadership, Microsoft Project, Database Admin, Microsoft Office, Project Portfolio..., Process Improvement
Education
Penn State University 2013 — 2014
Graduate Certificate, Suply Chain Management
Western Carolina University 2009 — 2010
M.P.M., Project Management
Rosemont College 2008 — 2008
BS, Management
Community College of Philadelphia 2007 — 2008
AA, Business
Drexel University 1999 — 2003
Engineering
Independence Blue Cross 2014 - Present
CareFirst Blue Cross Blue Shield July 2013 - December 2013
Farmers Insurance April 2013 - July 2013
21st Century Insurance/Farmers Insurance December 2005 - March 2013
Liberty Mutual Insurance 2002 - 2005
Scandent Solutions August 2002 - September 2003
DSQ Software Limited India, Bangalore India June 2000 - August 2002
Skills
Insurance, Business Transformation, Enterprise Content..., HP Exstream, Documaker, Metacode, PostScript, Solaris 8/9/10, HPUX 11i, Business Requirements, Requirements Analysis, SDLC, Requirements Gathering, SOA, Business Analysis, Solution Architecture, Unix, Document Management, Oracle, Enterprise Architecture, Visio
Education
College of Engineering, Trivandrum 1990 — 1994
Bachelor of Technology, Mechanical Engineering
Connolly, LLC December 2014 - Present
Connolly, LLC January 2013 - December 2014
Connolly, LLC November 2011 - January 2013
MedRisk, Inc. June 2011 - November 2011
Independence Blue Cross September 2008 - June 2011
Independence Blue Cross May 2007 - September 2008
Independence Blue Cross October 2000 - August 2005
Independence Blue Cross March 1999 - October 2000
Independence Blue Cross April 1995 - March 1999
Independence Blue Cross April 1994 - April 1995
Skills
Managed Care, Customer Service, Healthcare, Call Center, Software Documentation, Medicare, Medicaid, Training, Provider Relations, Insurance, Claim, Leadership, Policy, Health Policy, HMO, Business Analysis, Call Centers, Employee Benefits, Health Insurance, Analysis, HIPAA, Process Improvement, Vendor Management, Program Management, Access, Team Leadership, Medical Billing, Time Management, Management, Customer Satisfaction, Data Analysis, Healthcare Information..., Databases, Visio, Quality Assurance, Revenue Cycle, PPO, Healthcare Industry, Healthcare Consulting, Healthcare Management, Medicare Part D, CPT, Medical Coding, ICD-9
Education
Drexel University 2000 — 2012
BS, Communications and Applied Technology
Peirce College 1998 — 2000
Associate in Science Degree, Business Administration
Community College of Philadelphia 1986 — 1990
Education
Overbrook
Reliance Standard January 2014 - Present
Independence Blue Cross November 2003 - Present
CIGNA Group Insurance February 2001 - November 2003
CIGNA Group Insurance May 1999 - January 2001
Skills
Underwriting, Insurance, Marketing, Health Insurance, Financial Risk, Employee Benefits, Analysis, Sales, Brokers, Claim, Account Management, Claims Management, Data Analysis, Disability Insurance, Health Savings Accounts, Life Insurance, Medicare, Reinsurance
Education
Community College of Philadelphia 1995 — 1998
Associates in Applied Science (Finance), Finance
J.W. Hallahan High School 1991 — 1995
Diploma, 9-12
Xerox July 2014 - Present
Xerox April 2013 - July 2014
Xerox Services September 2011 - April 2013
Xerox Services September 2011 - April 2013
Independence Blue Cross July 2002 - April 2005
Skills
Customer Service, Social Skills, Health Insurance, Call Center, Market Research, Time Management, Human Resources, Networking, Teamwork, Customer Satisfaction, Recruiting, Policy, Training, Administrative..., Claim, Insurance, Leadership, Process Improvement, Software Documentation, Analysis, Microsoft Excel, Benefits Administration, Employee Relations, Learning Management..., Performance Management, Onboarding, Applicant Tracking..., Interviews, Workforce Planning, HRIS, ADP Payroll, System Administration, College Recruiting
Education
Community College of Philadelphia
Liberal Arts, Human Services
Morgan State University
MetroPCS October 2013 - Present
MetroPCS October 2011 - October 2013
Independence Blue Cross January 2008 - March 2011
State Street 2006 - 2007
GMAC Commercial Mortgage September 2004 - March 2005
Com-Pak Services 1999 - 2001
Unified Computer Solutions, Inc. (UCS) 1999 - 1999
Skills
Reconciliation, Financial Reporting, General Ledger, Financial Analysis, Accounting, Strong Analytical Skills, Excellent..., Strong Customer..., Computer Proficiency, Windows NT Workstation,..., Microsoft Office Suite..., MS Visual Basic, Seagate Crystal Reports, PeopleSoft Financials 8, Enterprise Portfolio..., Microsoft SQL Server..., Microsoft Access 7.0, Microsoft SQL, Internal Controls, Auditing, Accruals, Finance, Crystal Reports, Account Reconciliation, Microsoft Excel, Visual Basic, PowerPoint, Access, Microsoft SQL Server, GAAP, Accounts Payable
Education
Temple University - Fox School of Business and Management 2002 — 2004
Bachelor of Business Administration (BBA), Finance
Community College of Philadelphia 1997 — 1999
Associates Degree in Liberal Arts
School of Information Technology (SIT)/ CSC Institute
Jefferson at the NavyYard May 2012 - June 2012
Apollo Health Street December 2009 - September 2011
Shields and Shields Oncology 2009 - 2009
Apollo Health Street 2006 - 2008
Homemaker Services 2005 - 2006
Network Ambulance Company 2005 - 2005
NovaCare 2003 - 2005
The Hartford Insurance Company 2002 - 2002
Tenet Health 1998 - 2000
Independence Blue Cross January 1997 - January 1998
Skills
Problem Analysis, Real Estate, Research and Analysis, Billing, Insurance, Hospitals, Research, Medical Billing
Education
Community College of Philadelphia 1996 — 2000
Business, Licensed Real Estate Salesperson
Opportunities Industrialization Center 1991 — 1993
Certificate of Completion, Medical Secretary
Temple University
Construction Management
Community College of Philadelphia
Business
Temple University
Academic Program
Independence Blue Cross August 2015 - Present
Independence Blue Cross March 2003 - Present
Independence Blue Cross September 1998 - Present
Independence Blue Cross June 1995 - Present
MBJ Travel and Tours August 2012 - Present
Independence Blue Cross October 2010 - August 2015
US Army October 1982 - October 1992
Skills
Excellent PowerPoint..., MOS certification in..., Process Improvement, Coaching, Health Insurance, Team Leadership, Business Analysis, Training, Capitation, PowerPoint, Microsoft Excel, Insurance, Program Management, Strategic Planning, Project Management, Business Development, Access, Analysis, Management, Leadership, Customer Service, Team Building
Education
St. Josephs University 2011 — 2014
Bachelors in Organizational Leadership, Organizational Leadership
University of PA - Small Business Development Center (SBDC)
Continuing Education Courses, Business Enrichment & Entrepreneurship
Community College of Philadelphia 2007 — 2009
A.A.S., Criminal Justice/Digital Forensics
Kutztown University of Pennsylvania 1979 — 1982
Bachelors of Science, Criminal Justice
Impact Consulting Solutions Inc. March 2015 - Present
Highmark March 1999 - March 2014
Independence Blue Cross December 1997 - March 1999
Prudential Healthcare June 1985 - December 1997
Skills
Business Process Mapping, Project Management, Documenting Business..., Developing test case..., Interpreting system..., upgrade and release..., Healthcare claims and..., Team Effectiveness, Problem Solving, managing multiple..., Microsoft Office, Business Requirements, Business Process..., Software Documentation, Business Analysis, Requirements Analysis, Requirements Gathering, Analysis
Education
Community College of Allegheny County 1982 — 1985
Associate of Science (AS), Accounting
Computer Tech 1981 — 1982
Diploma, Computer Programming
U S Navy December 2012 - Present
U.S. Army August 2009 - December 2012
United States Navy July 2008 - August 2009
Independence Blue Cross March 2003 - March 2008
Skills
Logistics Management, Military, Program Management, Project Planning, Security Clearance, Strategic Planning, Team Building, Leadership Development, Training, Process Improvement, Government, Leadership, DoD, Customer Service, Management, Human Resources, Interviews, Policy, Microsoft Office, Access, Coaching, Microsoft Excel, Employee Benefits, Analysis, Healthcare, Sales, Data Analysis, Public Speaking, Project Management, Time Management, Microsoft Word, Vendor Management, Visio, Insurance, Event Planning, Administration, Budgets, Outlook, Supervisory Skills, Recruiting, Communication, Performance Management, Team Leadership, PowerPoint, Social Networking, Health Insurance, Networking, Employee Training, Teamwork
Education
ECPI University 2014 — 2016
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Columbia Southern University 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Independence Blue Cross 2013 - Present
Independence Blue Cross 2012 - 2013
Independence Blue Cross 2010 - 2012
Independence Blue Cross 2004 - 2010
Independence Blue Cross 2002 - 2004
Independence Blue Cross 2000 - 2002
Skills
Liability, Health Insurance, Insurance, Claim, Claim Investigation, Claims Resolution, Claims Management, Patient Advocacy, Skilled Multi-tasker, Policy Analysis, Deadline Oriented, Medicare Advantage, Customer Service, Medicare, Life Insurance, Employee Benefits, HIPAA, Managed Care, Microsoft Excel, Healthcare, Process Improvement
Education
Drexel University 2004 — 2008
Bachelor of Applied Science (BASc), Communications and Applied Technology, Magna Cum Laude
Community College of Philadelphia 2001 — 2003
Associate of Science (AS), Paralegal Studies
Penn Medicine, Hospital of The University of Pennsylvania (HUP) November 2009 - Present
Independence Blue Cross February 1998 - November 2009
Philadelphia Police Department November 1973 - February 1998
Skills
Security Operations, Physical Security, Microsoft Excel, Healthcare, Security, Process Improvement, Healthcare Information..., Private Investigations, Policy, Corporate Security, Police, Surveillance, Firearms, Security Training, Workplace Violence, Counterterrorism, Personal Security, Executive Protection
Education
Community College of Philadelphia 1988 — 1995
Associate In Applied Science, Criminal Justice/Police Science
Independence Blue Cross April 2013 - Present
DEI Enterprise Inc. January 2010 - November 2012
POPULAR MORTGAGE SERVICING INC January 2004 - January 2009
UNTIED HEALTHCARE UNIPRISE TECH January 2001 - January 2003
Smithkline Beecham Clinical Labs / Quest Diagnostics January 1982 - September 2001
Skills
Avaya..., Media Gateways, Telec Services, ARS Routing, ACD groups, EAS, ACD Agent ID's, CMS Centre View..., Business View..., Hunt groups, Intelligent Call Routing, CMS reports, VDN's, Call Accounting, Vector Programming, Audix Voicemail System, Windows Word, Excel,..., Avaya, Voice Mail, Modular Messaging, Call Centers, ISDN, VoIP, Telecommunications, TDM, Troubleshooting, Audix, IVR, ACD, Servers, Routing, Software Installation, Networking, Video Conferencing, Software Documentation, Switches, LAN-WAN, Technical Support, Cisco Technologies, Unified Communications, VPN, Data Center, Disaster Recovery, Wireless Networking, Telephony, Information Technology, Network Engineering, VMware, TCP/IP, Microsoft Exchange
Education
Avaya Certified 1995 — 2015
5 Difference Avaya Certification, Telecommunication
Community College of Philadelphia
Independence Blue Cross June 2013 - Present
Collins Ceramic Dental Laboratory September 2010 - June 2013
Hard Rock Cafe Philadelphia April 2008 - December 2010
Skills
Customer Service, Microsoft Excel, Microsoft Office, Medical Devices, Sales, Healthcare, Account Management, Process Scheduler, Sales Management, Data Entry
Education
Community College of Philadelphia 2004 — 2006
Cognizant Technology Solutions January 2014 - Present
Cognizant Technology Solutions July 2012 - Present
WellPoint June 2010 - January 2014
Universal Health Care Group July 2011 - December 2011
WellMed Medical Management May 2009 - June 2010
Independence Blue Cross 2008 - 2009
Veridign Health Solutions 2007 - 2009
Patni Computer Services 2004 - 2006
Patni Americas Inc 2004 - 2006
Skills
Healthcare, Trizetto Implementations, Ika implementations, Business Process Design, Medicare, Medicaid, Medicare Supplements, Medicare Part D, Medicare claims..., Medicare enrollment, Business Requirements, Business Analysis, Data Analysis, Project Implementation, Project Planning, Healthcare Consulting
Education
Colorado Technical University 1995 — 1999
DR, CS
Colorado Technical University 1993 — 1995
MS, CS
University of Colorado at Boulder 1978 — 1982
BS, Engineering Physics
Independence Blue Cross 2007 - 2015
Careers USA 2005 - 2007
North Philadelphia Health System 1993 - 2003
Skills
Organization Skills, Professional..., Accountability, Reliable, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Catering, Customer Service, Healthcare, Process Improvement, Spreadsheets, Health Insurance, Insurance, Administrative..., Outlook, Medicare, PowerPoint, Leadership, HIPAA
Education
Community College of Philadelphia
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
Independence Blue Cross January 2015 - Present
Express Scripts 2013 - September 2014
Express Scripts February 1997 - January 2014
Express Scripts February 2006 - January 2013
Skills
Pharmacy, Pharmacy Benefit..., Service Delivery, Cross-functional Team..., Process Improvement, Strategy, Management, Vendor Management, Business Analysis, Medicare Part D, Leadership, Healthcare, Strategic Planning, Managed Care, Customer Satisfaction, SDLC, Training, Customer Service, Call Centers, Six Sigma, Business Process..., Program Management, Quality Assurance, Operations Management, Account Management
Education
Community College of Philadelphia
HCR ManorCare October 2002 - March 2003
University of Pennsylvania Health System January 1999 - May 2001
Independence Blue Cross October 1996 - January 1999
Education
Temple University 1993 — 1995
Bachelor of Arts (B.A.), Psychology
Community College of Allegheny County 1990 — 1993
Associate's degree, Psychology
Nicki's Tech Talk February 2011 - Present
David's Bridal May 2013 - May 2014
AmeriGas Propane March 2012 - March 2013
AmeriGas Propane March 2012 - July 2012
The Carney Group September 2011 - January 2012
Independence Blue Cross October 2007 - March 2010
Verizon Wireless September 2005 - October 2007
Skills
Health Insurance, Outlook, Call Center, Microsoft Excel, Call Centers, Access, Human Resources, Customer Service, Customer Satisfaction, Software Documentation, Customer Advocacy, Wireless Technology, Electronics, Mobile Technology, Cellular Communications, Consumer Electronics, Technology Education, Technology Research, Information Retrieval, Internet Research, Online Research, Windows, Microsoft Programs, Microsoft Word, Microsoft Works, Microsoft Office, Excel, PowerPoint, Healthcare, Claims Specialist, CPT, ICD-9, Citrix, SAP, Retail Sales, NAV, MSU, E3, STS, Multi Tasking, Detail Oriented, Hands-on Training, Sales, Employee Benefits, Troubleshooting, Data Entry, Vendor Management, Customer Support, Merchandising Operations, Merchandising
Education
University of Phoenix 2005 — 2006
BS, Business Management
Community College of Philadelphia 2001 — 2003
AAS, Computer Information Systems
Lankenau Motivation 1997 — 2001
Cigna-HealthSpring August 2013 - Present
AmeriPath January 2013 - August 2013
Aetna September 2010 - November 2012
Independence Blue Cross March 2007 - August 2010
Colonial Penn Life Insurance Company July 2006 - February 2007
Sheraton 1999 - 2006
Skills
Customer Service, Typing, Claims Resolution, Benefits, Insurance, Health Insurance, Medicare, Customer Relations, Excel, Outlook, Call Centers, CPT, Microsoft Excel, Claim, Medical Records, Employee Benefits, HIPAA, ICD-9, Invoicing, Leadership, Microsoft Word
Education
Drexel University 2010 — 2015
Bachelor, Healthcare Administration
Community College of Philadelphia 2004 — 2008
Associate Degree, Business
Connolly Healthcare March 2012 - Present
Vanguard February 2012 - March 2012
Apollo Health Street June 2011 - January 2012
Independence Blue Cross October 1996 - April 2009
Skills
Medical Coding, Medical Billing, Icd - 9, CPT, HCPCS, Insurance Verification, Insurance Billing, Accounts Receivable, Claims, Medicare, Billing, Revenue Cycle, ICD-9, Health Insurance, Insurance, Claim, Invoicing, Revenue Cycle Management, Hospitals, HIPAA, Auditing, Leadership, Medicaid
Education
Community College of Philadelphia 2011 — 2011
Accounting
Anthem Institute 2009 — 2010
Certificate, Medical Billing & Coding
AmeriHealth Caritas June 2013 - Present
Intercommunity Action, Inc. November 2009 - June 2013
PATH January 2008 - October 2009
Independence Blue Cross May 2000 - March 2008
Skills
Public Speaking, Management, Nonprofits, Community Outreach, Customer Service, Microsoft Office, Fundraising, Event Planning, Microsoft Word, PowerPoint, Program Development, Training, Research, Microsoft Excel, Social Media, Teaching, Volunteer Management, Human Resources, Team Building, Outlook, Leadership, Cpr Certified, Leadership Development, Data Entry, Healthcare, Coaching, Access
Education
University of Phoenix 2014 — 2016
Bachelor of Arts (B.A.), Business Management
University of Phoenix 2011 — 2015
Associates of Arts, Business Management, Entrepreneur
Community College of Philadelphia 1987 — 1987
Bachelor of Arts, Liberial Arts
Independence Blue Cross January 2008 - March 2011
Independence Blue Cross January 2008 - March 2011
USA3000 Airlines January 2007 - January 2008
USA3000 Airlines January 2007 - January 2008
Comcast Cable January 2006 - January 2007
COMCAST CABLE COMPANY January 2006 - January 2007
CIGNA Tel-Drug September 2001 - January 2006
CIGNA Teldrug January 2001 - January 2006
GMAC MORTGAGE CORPORATION January 1999 - January 2001
AETNA/US HEALTHCARE January 1998 - January 1999
Education
Community College of Philadelphia
Associate, Computer information systems
Community College of Philadelphia
of Associate Degree, Computer Information Systems
Downtown Dynamics 2014 - Present
Upper Dublin Township 2014 - 2015
Old City District June 2010 - 2014
StreetWise Associates June 2008 - June 2010
Main Street Highland Park April 2004 - June 2008
Right Management Consultants, September 1999 - September 2004
Independence Blue Cross 1991 - 1999
Independence Blue Cross 1991 - 1999
Skills
Marketing, Nonprofits, Grant Writing, Grants, Strategy, Fundraising, New Business Development, Project Management, Program Management, Strategic Planning, Program Development, Sponsorship, Public Speaking, Real Estate, Budgets, Non-profits, Media Relations, Economic Development, Management, Redevelopment, Research, Policy
Education
Colgate University 1979 — 1983
B.A., Political Science
Harriton High School
University of Pennsylvania July 2014 - Present
Science Explorers, Inc. September 2009 - Present
The Shipley School August 2014 - April 2015
Ellis Homeschool November 2001 - July 2014
Aon Select, Inc. May 1999 - April 2001
IBAH, Inc. August 1998 - May 1999
Independence Blue Cross 1995 - 1998
Skills
Proposal and Grant..., Editing, Research, Academic Tutoring, Literacy, Teaching, Community Outreach, Curriculum Development, Curriculum Design, Nonprofits, Event Planning, Program Development, Microsoft Office, Public Speaking, Fundraising, Instructional Support
Education
University of Pennsylvania 2014 — 2016
M.S.Ed., Reading/Writing/Literacy with courses in Nonprofit Administration
Saint Joseph's University 2013 — 2014
MA, Writing Studies
Colgate University
NEH History Institute on "Abolitionism & the Underground Railroad" led by Professor Graham Hodges
Philadelphia Museum of Art
NEH "Picturing America's Philadelphia Connections" / Spring Semester 2011
Saint Joseph's University
Bachelor's degree, English and Professional Communications
University of Pennsylvania
National Consortium for Teaching About Asia Seminar / Jan-Oct 2011
Trion Group, a Marsh & McLennan Agency, LLC Company April 2013 - April 2014
Prudential Financial August 2012 - March 2013
Aetna September 2011 - July 2012
Independence Blue Cross November 2007 - December 2009
Allied Barton Security March 2003 - October 2007
Skills
Call Centers, Customer Support, Microsoft Word, Microsoft Excel, PowerPoint, COBRA, FSA, Outlook, Internet, New Hire Paperwork, Open Enrollment, Disability Benefits, Claims Handling, Data Entry, Event Planning, Employee Training, Health & Welfare..., Medicare/Medicaid..., Health Insurance, Life Insurance, Payroll
Education
Community College of Philadelphia 2014 — 2016
Associate's Degree, Mental and Social Health Services and Allied Professions
Simon Gratz High School 1994 — 1998
High School, Business
Doylestown Hospital January 2014 - Present
Thomas Jefferson University November 2012 - July 2013
Independence Blue Cross June 2007 - September 2012
EDS Group September 2003 - November 2006
The Rosen Group 2003 - 2006
Skills
HRIS, Benefits Administration, Employee Benefits, Deferred Compensation, Open Enrollment, Onboarding, COBRA, Employee Relations, New Hire Orientations, Human Resources, PeopleSoft, Performance Management, HR Policies, Employee Engagement, Health Insurance, FMLA, Policy
Education
Thomas Edison State College 2012 — 2014
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Colorado Technical University-Online 2010 — 2011
Independence Blue Cross July 2013 - Present
Xerox September 2011 - February 2013
PeopleShare October 2010 - February 2011
DSW April 2010 - August 2010
Spherion October 2009 - November 2009
Skills
Customer Service, Analysis, Insurance, Research, Call Center, Communication, Consultative Style, Employer Benefits, Employee Benefits, Selling, Call Centers, Data Entry, Time Management, Medicare, Training, Customer Experience, Software Documentation
Education
Pennsylvania Institute of Technology 2013 — 2014
Professional Certificate, Medical Billing and Coding
Temple University 2007 — 2009
Bachelor of Arts (B.A.), Asian Studies/Civilization
Community College of Philadelphia 2003 — 2007
Associate of Arts (A.A.), Liberal Arts-International Studies
Independence Blue Cross 2004 - Present
Independence Blue Cross 1999 - 2004
Independence Blue Cross 1997 - 1999
Skills
Visio, Managed Care, HIPAA, SDLC, Medicare, Health Insurance
Education
Community College of Philadelphia
Independence Blue Cross September 2014 - August 2015
RJMetrics December 2013 - September 2014
Hamilton Lane April 2012 - December 2013
B Lab November 2010 - April 2012
The Ecolibrium Group November 2009 - November 2010
Skills
Sustainability, Project Management, MySQL, Data Analysis, Research, Strategy, Data Warehousing, Entrepreneurship, Business Development
Education
Columbia University in the City of New York 2015 — 2016
Master of Science (MS), Data Science
Stanford University 2005 — 2009
BS, Architectural Design, Environmental Engineering
America's Home Health Services, Inc 2013 - Present
Sharp packaging solutions January 2015 - August 2015
PalmCo gas and electric supplier February 2015 - June 2015
Shop Rite Liquors June 2012 - September 2013
Independence Blue Cross June 2011 - August 2013
McDonald's Corporation March 2011 - June 2012
Education
Toni & Guy hairdressing academy-Roosevelt blvd 2014 — 2015
Diploma, Cosmetology/Cosmetologist, General
Community College of Philadelphia 2013 — 2014
Registered Nursing/Registered Nurse
Kensington business 2009 — 2013
High School, International Business
Keller Williams Real Estate September 2015 - Present
Family Auto Diagnostics and Repair May 2015 - Present
Independence Blue Cross October 2014 - Present
Anexinet February 2013 - October 2014
Pszone's Auto Repair May 2011 - July 2013
TEKsystems September 2011 - February 2013
Endo Pharmaceuticals September 2008 - October 2011
TruePosition April 2007 - September 2008
Duane Morris LLP 2006 - 2007
Dechert LLP January 2005 - July 2006
Skills
MS Project, SharePoint, MS Office Suite, SAP, Cognos, Budgeting, Contract Negotiation, Excel, Documentation, Microsoft Office, Access, PowerPoint, Customer Relations, Visio, Healthcare, Outlook, Word, Problem Solving, Mentoring, Business Analysis, Pharmaceuticals, Administration, Customer Service, Program Management, Data Analysis, Team Building, Research, Planning, Scheduling, Inventory Management, Proposal Writing, Public Speaking, Contract Management, Account Management, Troubleshooting, Windows, Database Administration, Project Planning, Microsoft Word, Microsoft Excel, Software Documentation, Project Management, Budgets, Pharmaceutical Industry, Human Resources, Leadership, Vendor Management, Process Improvement, Cross-functional Team..., Databases
Education
Strayer University 2010 — 2011
MBA, Business Administration: Human Resources
Strayer University 2006 — 2008
MEd, Educational/Instructional Technology
Widener University 1998 — 1999
Bachelor, Psychology
Community College of Philadelphia 1995 — 1997
Associates, ECE
John Bartram High School 1987 — 1991
Diploma, Business/Accounting
Independence Blue Cross May 2005 - Present
Skills
HEDIS, Utilization Management, NCQA, Managed Care, Health Insurance, HIPAA, Insurance, Healthcare, Healthcare Management, Nursing, Quality Assurance, Mutli-level internal..., Adult Education, Mentoring, Process Management, High Level Of..., Sensitive Information, Collaboration, Presentations, Group Training, Excellent Customer..., Results Oriented, Excellent Communicator ..., Facilitation, Administration, Public Speaking, Training, Customer Service, Utilization Review, Case Management, Case Managment, Medical Terminology
Education
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Human Service/Management
Community College of Philadelphia
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Independence Blue Cross December 2007 - Present
National Digital Medical Archive January 2006 - August 2007
Bentley Systems December 2004 - January 2006
Bentley Systems, Inc February 2000 - December 2004
Bentley Systems October 1998 - February 2000
Bentley Systems January 1996 - October 1998
Bentley Systems August 1994 - January 1996
KCI Technologies, Inc. 1986 - 1994
Skills
Process Improvement, Enterprise Software, Project Management, SaaS, Product Development, Management, Leadership, Change Management, Team Management, Customer Service, Team Leadership, Operations Management, CRM, Business Strategy, Access, Budgets, Business Analysis, Business Intelligence, Business Process, Business Process..., Cross-functional Team..., Executive Management, Integration, Organizational..., Product Management, Program Management, Sales, Sales Operations, Software Documentation, Strategic Planning, Strategy, Team Building, Vendor Management, Training
Education
Colorado Technical University 2010 — 2012
Bachelor's of Science, Business Administration / IT Focus, 3.97
Colorado Technical University 2007 — 2009
ABA, Business Administration
Lifetouch Portrait Studios March 2015 - Present
Lifetouch Portrait Studios September 2014 - February 2015
Independence Blue Cross July 2013 - December 2013
Love Culture Inc November 2012 - January 2013
CPI Corp. June 2010 - February 2012
Skills
Portrait Photography, Portraits, Photos, Photoshop, Studio Photography, Adobe Creative Suite, Digital Photography, Image Editing
Education
Community College of Philadelphia 2007 — 2008
Liberal Arts and Sciences, General Studies and Humanities
Indiana University of Pennsylvania 2006 — 2007
Journalism
Upper Dublin High School 2002 — 2006
diploma, diploma
Temple University January 2015 - Present
Blue Cross December 2008 - Present
The Children's September 2008 - Present
Independence Blue Cross December 2008 - February 2010
Independence Blue Cross May 2005 - December 2008
Independence Blue Cross September 2002 - May 2005
Education
George Washington High School 1992 — 1995
Business Management
Breslin Learning Center
Nursing
CORA Neumann
Community College of Philadelphia
Education
Independence Blue Cross May 2015 - Present
Women With Will Club September 2014 - Present
Colby-Sawyer College October 2012 - Present
The Wharton School June 2013 - August 2013
Skills
General Administrative..., Secretarial Skills, Organizational..., Customer Service, Teaching, Community Outreach, Event Planning, Fundraising, Teamwork, Microsoft Excel, Social Media
Education
Colby-Sawyer College 2012 — 2016
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Independence Blue Cross February 2014 - Present
Independence Blue Cross September 2007 - February 2014
Temple University Hospita August 2006 - September 2007
Temple University Health System May 2003 - August 2006
Drexel University College of Medicine-MCP May 2002 - May 2003
MCP Hahnemann University November 2001 - May 2002
Peirce-Phelps, Inc. March 1999 - July 2001
Allegheny University of the Health Sciences December 1997 - March 1999
Allegheny University of the Health Sciences January 1997 - September 1997
Skills
Administrative..., Outlook, Visio, Customer Service, Health Insurance, Data Entry, Insurance, Microsoft Office, Invoicing, Office Management, PeopleSoft, Time Management, Telephone Skills, Spreadsheets, Software Documentation, HIPAA, Event Planning, Corporate Events, Events, Travel Arrangements, Expense Reports, Ordering Office Supplies, Meeting Planning, Meeting Scheduling, Meet Deadlines, Mentoring, Youth Mentoring, Microsoft Word, Microsoft Excel, PowerPoint, Leadership, Administrative..., Management, Training
Education
Drexel University 1997 — 2012
Bachelor of Science (BS), General Studies - Individualized Studies, Specialization: Business Communication & Ma
Community College of Philadelphia 1993 — 1995
Associate of Science (A.S.), Data Processing / PC Applications, 3.0
Independence Blue Cross January 1999 - January 2014
Independence Blue Cross December 1997 - January 1999
Mellon Bank October 1992 - June 1997
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, CPT, Documentation, Outlook, Health Insurance, Claim, Insurance, Healthcare
Education
Community College of Philadelphia 2011 — 2012
Respiratory Care Therapy/Therapist
Keystone Concierge 2008 - 2012
JEVS March 2005 - August 2007
Independence Blue Cross August 1998 - September 2004
Skills
IT Solutions, Computer Repair, Computer Maintenance, Accounts Receivable, Accounts Payable, Customer Service, QuickBooks, Virus Removal, Microsoft Office, Typing, Windows
Education
Free Code Camp 2015 — 2016
Certificate in Full Stack Web Development, Computer Software Engineering
Community College of Philadelphia 2013 — 2016
Associate’s Degree, Computer Programming, Specific Applications
Philadelphia High School For Girls 1990 — 1994
Health Advocate April 2014 - Present
Independence Blue Cross September 2012 - Present
Freelance Consultant & Technical Writer January 2001 - Present
Towers Watson August 2011 - September 2012
Thomas Jefferson University Hospitals April 2010 - August 2011
Independence Blue Cross March 2007 - April 2010
Reimbursement Technologies, Inc 2004 - 2007
Skills
Oracle, Billing, IDX, SEO, HIPAA, Excel, PowerPoint, Medical Terminology, Medical Billing, Word, Outlook, PeopleSoft, Customer Service, Team Oriented, Training & Development, Technical Writing, SharePoint, Fast Learning, Medicare, Health Insurance, Business Correspondence, Policy Analysis, Microsoft Excel, Invoicing, Editing, Analysis, Blogging, Proofreading, Copywriting, Web Content, Copy Editing, Web Content Management
Education
Community College of Philadelphia 2000 — 2001
Bodine High School for International Affairs 1996 — 2000
High School Diploma, International Affairs
Gloucester County Special Services School District May 2015 - Present
Temple University September 2013 - Present
Temple University Speech Language Hearing Center September 2013 - Present
Easter Seals of Southeastern PA January 2015 - April 2015
Temple university 2015 - 2015
The School District of Philadelphia September 2014 - December 2014
Independence Blue Cross January 2001 - February 2007
Skills
Outlook, Customer Service, Windows, Research, Microsoft Word, Microsoft Office, PowerPoint, English, Microsoft Excel, Treatment, Health Insurance, Healthcare, Community Outreach, Program Development, Public Speaking, Clinical Research, Therapists, Speech Therapy
Education
Temple University 2013 — 2015
Master of Arts (M.A.), Speech Language Pathology
Temple University 2009 — 2011
Bachelor of Arts (B.A.), Speech Language Hearing Science
Community College of Philadelphia 2005 — 2009
Associates of Arts, Communication Arts Speech option
Central High School (257) 1994 — 1998
High School Diploma, Academic
Health Partners November 2011 - January 2013
Independence Blue Cross January 2008 - November 2011
DST Health Solutions September 2007 - January 2008
Keystone Mercy Health Plan May 2007 - September 2007
Independence Blue Cross February 2007 - May 2007
Independence Blue Cross August 2004 - February 2007
Vandeventer Place Research Foundation August 2003 - May 2004
United States Department of Veterans Affairs May 2003 - August 2003
USDA October 2002 - May 2003
South Carolina State University May 2001 - May 2002
Education
Saint Louis University 2002 — 2004
Master, Health Administration
South Carolina State University 2001 — 2002
Bachelor of Science, Biology
Community College of Philadelphia
Associate, General Studies
Community College of Philadelphia
Associate, Science
Anthem, Inc. August 2014 - Present
Express Scripts January 2013 - August 2014
United Concordia February 2011 - January 2013
Independence Blue Cross April 2010 - February 2011
Significa Insurance Group September 2008 - February 2010
Coventry Healthcare June 1994 - February 2008
HealthAmerica January 1999 - January 2007
Healthcare Agencies January 1991 - December 1999
Community General Osteopathic Hospital September 1991 - June 1993
Skills
Customer Service, Management, Process Improvement, Health Insurance, Underwriting, New Business Development, Recruiting, Insurance, Customer Retention, Marketing, Human Resources, Claim, Healthcare, Managed Care, Employee Benefits, Finance
Education
Columbia Southern University 2011 — 2015
Master's Degree, Healthcare Administration, 4.0 Average
Southern Illinois University, Carbondale 1989 — 1991
B.S., Industrial Engineering Technology
eVolvIT LLC April 2015 - Present
AmeriHealth Administrators June 2011 - April 2015
LiquidHub June 2006 - June 2011
ACE Group June 2009 - January 2011
Independence Blue Cross June 2006 - June 2009
Equiserve January 1998 - June 2006
First Chicago Trust Company January 1992 - January 1998
Morgan Guaranty/First Chicago Trust Co 1992 - 1996
JP Morgan November 1986 - January 1992
Skills
SDLC, Enterprise Architecture, Agile Methodologies, SOA, Integration, Security, IT Management, .NET, Visio, Scrum, Solution Architecture, Enterprise Software, Project Management, UML, Project Planning, IT Strategy, Java Enterprise Edition, Testing, Governance, MS Project, Management, Six Sigma, ITIL, Requirements Analysis, Business Intelligence, Program Management, Software Development, Architectures, Change Management, Business Analysis, PMP, SharePoint, Requirements Gathering, Business Process, Vendor Management, Data Warehousing, Project Portfolio..., Business Process..., Consulting, Process Improvement, Software Project..., Management Consulting, PMO, Cloud Computing, Strategy, Microsoft SQL Server, Leadership, CRM, Strategic Planning, SaaS
Education
New York University 1999 — 2001
Certification in Advanced Web Development, Web Devevelopment
Columbia University in the City of New York 1988 — 1993
Computer Technology and Applications (CTA) program, Applications Development
St. John's University, The Peter J. Tobin College of Business 1980 — 1985
MBA, Insurance Management
Saint Michael's College 1970 — 1974
Bachelor's degree, Political Science and Government
GateHouse Media August 2012 - April 2015
Fitness Mill 2010 - 2013
AmeriHealth Caritas 2004 - 2007
Independence Blue Cross July 2001 - September 2004
Skills
Customer Relations, Customer Service, Individual Health..., Editing, Public Relations, Medical Devices, Medical Terminology, Medical Equipment, Home Medical Equipment, Health Information...
Education
Temple University 2003 — 2004
Bachelor's Degree, English Literature (British and Commonwealth), GPA 3.26
Community College of Philadelphia
Associate's degree, Liberal Arts and Sciences/Liberal Studies, GPA 3.5
Jules E. Mastbaum Area Vocational Technical High School
High School, Business Administration
Independence Blue Cross Senior Business Systems AnalystIndependence Blue Cross2000 - 2007
Skills
Business Analysis, Business Requirements, Health Insurance, Insurance, Medicare, Process Improvement, SDLC, Visio, Program Management, Strategic Planning, Leadership, Analysis, Outlook, Data Analysis, Vendor Management, Customer Service, HIPAA, Requirements Analysis, Oracle, Project Management, Software Documentation, User Acceptance Testing, Claim, Management, PeopleSoft, Enterprise Architecture, VBA, Business Process, Microsoft Excel, Data Warehousing, Software Project..., Healthcare, Business Intelligence, MS Project, Healthcare Information..., Databases, Employee Benefits, Medicaid, Requirements Gathering, Underwriting, Crystal Reports, PMO, Financial Analysis, Call Centers, Agile Methodologies, Integration, Microsoft Office, Training, SQL, Access
Education
Eastern University 2007 — 2011
Yes, Business Administration
Community College of Philadelphia 1985 — 1987
Business Administration
Northeast High School 1983 — 1985
Heritage Volkswagen September 2006 - November 2008
Verizon Telecommunications Inc January 2004 - October 2005
Independence Blue Cross October 1991 - June 2001
Paid Legal Services Inc June 2000 - January 2001
Education
Atlanta Christian College 2010 — 2013
Organizational Leadership
Community College of Philadelphia
Independence Blue Cross April 2009 - Present
Independence Blue Cross August 2003 - April 2009
Arbor Associates, Ebenx, SHPS Third Party Administrator of Health & Welfare Benefits 2000 - 2003
CIGNA 1995 - 2000
CIGNA Group Insurance 1992 - 1995
Skills
SDLC, Vendor Management, Visio, Business Requirements, HIPAA, Health Insurance, ANSI834 X12 4010A and..., Microsoft Access..., Websphere MQ, Paperfree Data Mapping, Oracle, NDM, Secure FTP, Mainframe Architecture, Legacy Systems, D.S.T. Health Solutions..., LDAP Administration, ADP HRB, ADP Payroll, PeopleSoft, Ceridian Payroll System
Education
Community College of Philadelphia
American Compensation Association
Certification, Compensation
Philadelphia Housing Development Corporation May 2012 - June 2012
Independence Blue Cross October 2009 - February 2010
Education
Community College of Philadelphia 2012 — 2016
Associate of Science (A.S.), Behavioral Health and Human Services
Independence Blue Cross May 2015 - Present
Independence Blue Cross August 2012 - April 2015
Independence Blue Cross September 2011 - August 2012
Independence Blue Cross March 2011 - September 2011
Blue Cross June 2008 - March 2011
LA Weight Loss Franchise Co. September 2006 - June 2008
Independence Blue Cross May 2002 - August 2006
Keane Tracers June 1999 - August 2001
Nordstrom November 1996 - June 1999
Skills
Innovation, Innovation Consulting, Training Delivery, Project Planning, Event Planning, Coaching, Training, Management, Instructional Design, Program Management, Process Improvement, Cross-functional Team..., Business Requirements, Project Management, Leadership, Social Media, Healthcare, Instructor-led Training, Product Management, Call Centers, Vendor Management
Education
Saint Joseph's University 2014 — 2016
Master of Arts (MA), Writing, General, 3.75 GPA
Saint Joseph's University 2011 — 2013
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies, 3.8 GPA
Temple University 2002 — 2004
Secondary Education and Teaching
Community College of Philadelphia 2001 — 2003
Associate's, Secondary Education
Sharp HealthCare 2009 - May 2014
Self Employed 2007 - 2009
Siemens Medical Solutions (Formerly SMS) 2006 - 2007
Temple University Hospital 2005 - 2005
Independence Blue Cross 2001 - 2004
Catholic Healthcare Partners (CHP) 1998 - 2001
St. Mary's Health System (Member of CHP) 1996 - 1998
St. Marys Health System (Member of CHP) 1996 - 1996
St. Mary's Health System (Member of CHP) 1995 - 1996
St. Marys Health System (Member of CHP) 1992 - 1995
Skills
Business Process..., Strategy, Healthcare, Strategic Planning, Healthcare Information..., Program Management, Organizational..., Project Management, Mergers & Acquisitions, Management, Leadership, Executive Management, Start-ups, Business Development, Operations Management, Policy
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive Education Certificate, Business Strategy & Leadership
University of Tennessee-Knoxville 1994 — 1996
MPH, Healthcare Planning & Administration
La Salle University 1978 — 1980
BS, Business Administration
Community College of Philadelphia 1976 — 1978
AAS, Computer Science
Dilworth Paxson, LLP December 2005 - April 2006
Margolis Edelstein September 2002 - March 2005
Independence Blue Cross October 1997 - July 2000
Independence Blue Cross October 1997 - July 2000
U.S. Army September 1984 - March 1997
Education
Community College of Philadelphia 2001 — 2003
A.A.S., Paralegal Studies
Administrative Specialist Basic Non-Commissioned Officer School 1991 — 1992
Certificate, Military and Leadership Training
Independence Blue Cross October 2012 - Present
N'BBA International December 2010 - Present
The MCS Group October 2007 - August 2010
Skills
Youth Work, Youth Development, Fundraising
Education
Community College of Philadelphia
Associates Degree, BHHS
George Washington Carver High School of Engineering and Science
CGFNS November 2001 - Present
Independence Blue Cross 1999 - 2000
SmithKline Beecham 1998 - 1999
Education
Community College of Philadelphia
Information Technology
Independence Blue Cross January 2014 - Present
Independence Blue Cross June 2013 - Present
Independence Blue Cross April 2010 - June 2013
Independence Blue Cross September 2009 - April 2010
Skills
Commercial Insurance, Reinsurance, Brokers, Health Insurance, Claim, Insurance, Claims Management, Liability, Medicare, Risk Management, Employee Benefits
Education
Community College of Philadelphia
Home January 2015 - Present
AIG Financial Network August 2011 - January 2015
AmeriHealth September 1998 - October 2009
AmeriHealth Insurance Company of NJ September 1998 - October 2009
Independence Blue Cross March 1988 - October 2009
Northeastern Hospital February 1978 - March 1988
Skills
Insurance, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Invoicing, Strategic Planning, Claim, Budgets, Research, Sales, Underwriting, Management, Marketing
Education
Ascension
Community College of Philadelphia
Accounting
Little Flower High School
Diploma, Business Administration and Management, General
AmeriHealth Caritas August 2015 - Present
AmeriHealth Caritas January 2008 - September 2015
Independence Blue Cross September 1999 - July 2005
Education
Saint Joseph's University 2013 — 2015
Master's Degree, Healthcare Informatics
Peirce College 2008 — 2011
BA, Information Techonogy minor in Network Security
Community College of Philadelphia 2005 — 2008
Associate, Liberal Arts
Independence Blue Cross April 2006 - Present
Independence Blue Cross April 2004 - April 2006
Independence Blue Cross November 2001 - April 2004
Colgate Palmolive September 1984 - December 1992
Skills
Microsoft Access, Microsoft Office, Functional..., Business Analysis, Access, Analysis, Business Requirements, HIPAA, Health Insurance, Insurance, Process Improvement, Software Documentation, Vendor Management
Education
Manhattan College 1973 — 1975
BS, Math
Columbia University - Fu Foundation School of Engineering and Applied Science 1970 — 1973
Starr Insurance Holding Company May 2010 - Present
Independence Blue Cross January 1978 - August 2010
Taylor Shoppe September 2005 - February 2006
Skills
Insurance, Financial Reporting, Financial Analysis, Accounting, Process Improvement, Access, Hyperion Enterprise, Auditing, Risk Management, Strategic Financial..., GAAP, Sarbanes-Oxley Act, Cross-functional Team..., Risk Assessment, Financial Accounting, Account Reconciliation, General Ledger, Budgets, Mergers & Acquisitions, Project Management, Accounts Receivable, Business Process..., Analysis, Health Insurance, Internal Audit, Leadership, PeopleSoft, Microsoft Excel, Invoicing, Management, Internal Controls
Education
Penn State University 1971 — 1975
BS, Accoumting
Community College of Philadelphia 1971 — 1973
AGS, BUSINESS/ACCOUNTING
Computer Aid, Inc. June 2011 - May 2012
Independence Blue Cross February 2008 - October 2009
Independence Blue Cross February 2001 - February 2008
Independence Blue Cross 1995 - 2001
Independence Blue Cross August 1987 - 1995
Skills
Quality Center, Requirements Analysis, Testing, Business Requirements, Test Planning, Requirements Gathering, System Testing, Business Analysis, SDLC, Quality Assurance, User Acceptance Testing, Visio, Software Documentation, Waterfall, Process Improvement, Vendor Management, Regression Testing, Medical Coding, Medical Billing, Medical Staff...
Education
Drexel University - College of Business and Administration 2007 — 2009
Health Services Administration
Community College of Philadelphia 1987 — 1993
associates degree, Business Administration and Management, General
Pennswood Village July 2013 - Present
Pro to Pro May 2011 - Present
BLUE CROSS September 2009 - May 2011
Independence Bue Cross November 1970 - December 2009
Independence Blue Cross November 1970 - December 2009
Independence Blue Cross January 1996 - September 2009
Independence Blue Cross October 1998 - November 2004
Independence Blue Cross August 1981 - January 1996
Independence Blue Cross January 1975 - January 1981
Independence Blue Cross January 1970 - January 1981
Skills
Training, Managed Care, Medicare, Health Insurance, Insurance, Employee Benefits, Account Management
Education
Community College of Pa
Community College of Philadelphia 1971 — 1972
business
St Maria Goretti High School
Labor College
Certification, Labor Relations
Catamaran March 2011 - Present
CIGNA Healthcare February 2010 - March 2011
Independence Blue Cross May 2001 - January 2010
JPMorgan Chase June 1997 - May 2001
Natural Gas Pipeline Co. of America May 1996 - May 1997
PCL Mindware April 1995 - April 1996
Lucas TVS April 1991 - March 1995
Skills
SOA, Integration, Web Services, EAI, Java Enterprise Edition, SDLC, Agile Methodologies, XML, SQL, Websphere, Unix, Hibernate, Customer and Vendor..., Budget and Forecast, Technology Strategy, Business Intelligence, Software Development, ESB, BPM, Webspere MQ, Websphere ESB, Datapower, WebSphere Message Broker, Tibco Business Works, WebSphere Application..., Tivoli Access Manager, Oracle Directory Server, Oracle Access Manager, SSO, Federated SSO, SAML, Sybase, Oracle, Configuration Management, Identity and Access..., ETL, ITIL, HIPAA, Architecture, Solution Architecture, Database Design, Enterprise Software, Architectures, Enterprise Architecture, JMS, Application Architecture, Business Process, Program Management, Software Project..., IT Strategy
Education
PSG College of Technology 1989 — 1991
MS, Mechanical and CAD
Coimbatore Institute of Technology 1985 — 1989
BS, Mechanical
Blue Cross January 2010 - Present
Independence Blue Cross January 2009 - Present
Independence Blue Cross February 2008 - Present
Indepedence Blue Cross October 2005 - Present
Independence Blue Cross August 1998 - Present
Independence Blue Cross July 1994 - Present
American Red Cross January 1991 - January 1994
Somerset Knitting Mills January 1987 - January 1991
Skills
Health Insurance, Leadership, Analysis, Call Centers, Healthcare, Training
Education
University of Phoenix 2006 — 2008
Masters, Education, Instruction and Curriculum Design
LaSalle University
Bachelor's degree, Psychology
Community College of Philadelphia
Associate Degree, General Studies
Independence Blue Cross May 2013 - Present
Tasty Baking Company - Division of Flowers Foods September 2011 - April 2013
Tasty Baking Company June 2010 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Advanced Ability in..., Building Relationships, Collaborative Work, Goal Oriented, Sales Management, Retail, Management, Forecasting, Leadership, Marketing, Sales, Inventory Management, New Business Development, Sales Operations
Education
University of Pennsylvania 2006 — 2010
Bachelor's degree
St. Joseph's Preparatory School 2002 — 2006
Comillas Pontifical University / ICADE
Spanish
Independence Blue Cross May 2015 - Present
Independence Blue Cross July 2010 - Present
Independence Blue Cross April 2014 - May 2015
Excellus BlueCross BlueShield 2008 - 2010
Excellus BCBS 2006 - 2008
Excellus BCBS 2005 - 2006
University Hospital 2003 - 2005
New York City Health and Hospitals Corporation 2002 - 2002
University of Pennsylvania Health System 1997 - 2001
Skills
Healthcare, Health Policy, Health Insurance, Informatics, Clinical Research, SAS, Managed Care, Statistics, Data Mining, Disease Management, Pharmacy Benefit..., Predictive Modeling, Medicare, Registered Nurse, Certified Professional..., Microsoft Office, MEDecision- Careplanner..., Landacorp- MaxMC, ViPS- MCSource, McKesson- CERME, Visio, Microsoft Excel, SQL, ICD-10, SharePoint, Nursing, Utilization Management, Program Evaluation, Provider Relations, Public Health, Medical Coding, Claim, EHR, Hospitals, Medical Billing, Predictive Analytics, Data Modeling, Health Care Reform, MeDecision- Aerial, Public Speaking
Education
Drexel University - College of Business and Administration 2012 — 2013
Business Analytics Certification
Columbia University Mailman School of Public Health 2001 — 2002
MPH, Public Health
University of Vermont 1993 — 1997
BSN, Nursing
UST Global September 2013 - Present
Dive In 2 It July 2012 - Present
Independence Blue Cross November 1997 - March 2012
A division of PNC Bank June 1986 - December 1997
Corestates Bank January 1997 - October 1997
Skills
JCL, Mainframe, COBOL, Systems Analysis, DB2, Easytrieve, IMS, Visio, CICS, SDLC, TSO, MVS, Requirements Analysis, IMS DB/DC, Business Analysis, SAS, Unix, PMO, PMP, Syncsort, Software Project..., Endeavor, User Acceptance Testing, MS Project, Vendor Management, Software Documentation, Microsoft SQL Server, Access, IBM Mainframe, FTP, z/OS, SharePoint, Business Requirements, SQL, Fileaid, Process Improvement, Software Development, IBM Utilities, SPUFI, Testing, Quality Center, Requirements Gathering, EDI
Education
Saint Joseph's University 2011 — 2012
Community College of Philadelphia 1983 — 1985
Associate of Arts and Sciences (AAS), Computer Programming
Independence Blue Cross November 2012 - Present
Independence Blue Cross May 2006 - November 2012
Independence Blue Cross September 2004 - May 2006
Drexel University College of Medicine July 2003 - September 2004
Temple University Health System December 2002 - July 2003
KPMG Consulting 2000 - 2002
Skills
Data Analysis, Process Improvement, Project Management, Health Insurance, Software Documentation, Management, HIPAA, Healthcare, Medicare, Event Planning, Microsoft Office, Fundraising, Direct Mail, Logistics, Shipping, MS Project, PeopleSoft, Management Consulting, Mailing List Management, Postal Optimization, Fulfillment Programs, NCOA, CASS, Fulfillment Management, Direct Mail Programs, Response Tracking, Direct Mail Campaigns, Database Marketing, Data-driven Marketing, Data Strategies, Target Marketing, Merge/purge, Fulfillment Services, Kitting, Personalized URLs, Client Liaison, Vendor Relationships, Third Party Vendor..., Mass Mailing, Travel Management, Leisure Travel, Business Travel, Travel Arrangements, Online Travel, Incentive Travel, Adventure Travel, Travel, Leadership, Business Analysis, Insurance
Education
Peirce College 2008 — 2009
B.S., Business Administration and Management, General
Community College of Philadelphia 1995 — 1999
Associate of Science (A.S.), Business Administration and Management, General
Community College of Philadelphia
Associate's Degree
Mercy Philadelphia Hospital September 2011 - Present
Independence Blue Cross February 2011 - June 2011
Education
Community College of Philadelphia 2004 — 2008
Associates, Interior Design
Connolly Healthcare April 2010 - Present
The Sirrus Group April 2009 - April 2010
Independence Blue Cross August 1991 - February 1999
Education
Community College of Philadelphia 1988 — 1991
Associates, Marketing - Management
Veeva Systems January 2014 - Present
Independence Blue Cross May 1987 - April 2011
Skills
Requirements Gathering, SDLC, Business Requirements, Requirements Analysis, Business Analysis, Systems Analysis, User Acceptance Testing
Education
Grantham University 2013 — 2015
Associate of Arts and Sciences (AAS), Medical Billing and Coding
Community College of Philadelphia 1976 — 1981
A.A.S., Medical Record Technoloty
Affiliated Computer Services September 2011 - Present
Independence Blue Cross September 2006 - March 2009
Independence Blue Cross August 2006 - September 2007
Philadelphia Federal Credit Union May 2005 - August 2006
Skills
Bilingual, Fast Learner, Great Communication, Problem Solving
Education
Sanford Brown Institute 2010 — 2011
Certificate, Diagnostic Medical Sonography
Community College of Philadelphia 2005 — 2010
Nursing
Holy Family University 2004 — 2005
Nursing
PCIB CIGNA Life Insurance Corporation November 2012 - Present
Independence Blue Cross March 2010 - January 2012
Ace Products USA Inc February 2007 - January 2009
AON SERVICES CORPORATION April 2005 - February 2007
Prudential Financial December 2003 - August 2004
Aetna April 2002 - April 2003
Aetna December 1994 - April 2002
ROBERT PLAN INSURANCE SERVICES December 1993 - December 1994
PCIB CIGNA Life Insurance Corporation September 1990 - January 1993
Skills
Commercial Insurance, Property & Casualty..., Health Insurance, Life, Accident and Health, Property & Casualty..., Microsoft Windows,..., Insurance, Umbrella, Licensed Producer
Education
Drexel University 2002 — 2003
Earned Certificate, Computerized Business Applications
Community College of Philadelphia 1979 — 1982
Coursework-three years, Business Management
AIMCO April 2013 - Present
The Salvation Army January 2012 - December 2012
Philadelphia Realty Exchange January 2009 - December 2011
Independence Blue Cross January 2002 - December 2010
American Heritage Federal Credit Union September 2000 - August 2002
PNC January 1998 - August 2000
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Outlook, Teaching, Budgets, Strategic Planning, Negotiation, Editing, Nonprofits
Education
Saint Joseph's University 2013 — 2015
Bachelor's Degree, Political Science and Legal Studies
Community College of Philadelphia 2010 — 2012
Associate's Degree, Paralegal Studies
PeopleShare October 2013 - October 2013
AppleOne October 2013 - October 2013
Careers Express August 2012 - September 2012
Independence Blue Cross 2000 - 2010
Skills
File Management, Medical Terminology, Interpersonal Skill, Data Entry, Dependable Team Player, Office Administration, High Organizational..., Outlook, Employee Benefits, Payroll, Applicant Tracking...
Education
Community College of Philadelphia 2013 — 2016
Associate's degree, Health Services Management
Temple University 1988 — 1992
Bachelor of Arts (B.A.), Political Science
School District of Philadelphia September 1988 - Present
Independence Blue Cross August 1982 - May 1984
Education
Columbia University in the City of New York 1978 — 1980
Masters in Public Health, Health care
Cornell University 1974 — 1976
Bachelor of Science Nursing, NUrsing
Mary Washington College 1972 — 1974
Kindred Healthcare June 2003 - Present
Kindred Hospital Philadelphia April 2001 - June 2003
Independence Blue Cross May 2000 - April 2001
Director of Nursing Services April 1997 - May 2000
Vencor Hospital Philadelphia March 1995 - April 1997
Jeanes Hospital Philadelphia April 1988 - March 1995
Skills
Healthcare, Hospitals, Healthcare Management, Healthcare Information..., Clinical Research, Patient Safety, HIPAA, Management, Regisered Nurse, Quality Management, Critical Care Nursing
Education
Community College of Philadelphia
Associate’s Degree, Registered Nurse
University of St. Francis
Bachelor’s Degree, 4.0
University of St. Francis
Master’s Degree, Health Services Administration, 4.0
Independence Blue Cross March 2006 - Present
Independence Blue Cross January 2005 - February 2006
Independence Blue Cross December 2000 - December 2004
Independence Blue Cross September 1999 - November 2000
Independence Blue Cross December 1997 - August 1999
Skills
Access, Training, Data Analysis, Visio, Software Documentation, Health Insurance, Medicare, Insurance, Benefits Administration, PeopleSoft, Spreadsheets, Utilization Management, Case Management, Vendor Management, Claim, Time Management, Employee Benefits, Disease Management, SharePoint
Education
Thomas Edison State College 2013 — 2016
Bachelor of Arts Degree, Psychology
Community College of Philadelphia 2009 — 2011
West Philadelphia High School 1976 — 1979
Accurity Consulting May 2011 - July 2014
Independence Blue Cross 2001 - 2010
Hampton Road Neurosurgical March 1998 - July 2000
Skills
Microsoft Excel, Customer Service, English, Microsoft Word, Outlook, Data Entry, Windows, Access, Data Analysis, Analysis, Administration, Insurance, Customer Satisfaction, Healthcare, Training, System Administration, Time Management, Budgets
Education
Coastline Community College 2011 — 2014
Associate's Degree, Health Care Management
Florida State College at Jacksonville 2008 — 2009
Community Council Health Systems July 2015 - Present
Independence Blue Cross November 2008 - July 2014
Independence Blue Cross July 2006 - November 2008
Independence Blue Cross April 2003 - July 2006
Education
Community College of Philadelphia
The Children's Hospital of Philadelphia August 2015 - Present
The Children's Hospital of Philadelphia October 2008 - August 2015
Independence Blue Cross September 2001 - November 2006
Skills
Microsoft Office, Microsoft Excel, Training, PowerPoint, Microsoft Word, English, Outlook, Management, Healthcare Management, Health Insurance
Education
Community College of Philadelphia
Healthcare Adminstration
Philadelphia Eagles August 2015 - Present
Independence Blue Cross September 2011 - March 2015
Independence Blue Cross July 2009 - September 2011
Independence Blue Cross October 2002 - July 2009
Independence Blue Cross May 2000 - October 2002
Consolidated Billing Services, Inc. May 1997 - May 2000
Skills
Financial Analysis, Microsoft Excel, PowerPoint, Business Analysis, Invoicing, Medicaid, Medicare, Microsoft Word, Insurance, Analysis, Health Insurance, Microsoft Office, Customer Service, PeopleSoft, Process Improvement, Access, Strategic Planning
Education
Community College of Philadelphia 1993 — 1995
Liberal Arts, Accounting and Business/Management, 3.0
Overbrook High School 1988 — 1992
High School, Scholars Magnet, 3.2
The Neat Company January 2014 - Present
Comcast Business August 2000 - Present
Independence Blue Cross September 2013 - September 2013
Philadelphia Streets Department May 2012 - June 2013
Skills
Technical Support, SaaS, Salesforce.com, Troubleshooting, Agile Methodologies, Windows 7, Enterprise Software, OS X, SQL, Software Documentation, Windows XP, HTML, CRM, Active Directory, Linux, Cloud Computing, Windows, Help Desk Support, Microsoft SQL Server, SharePoint
Education
Community College of Philadelphia
Independence Blue Cross June 2015 - Present
Education
Thomas Jefferson University 2014 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Community College of Philadelphia 2011 — 2014
Associate of Arts (A.A.), Pre-Nursing Studies