MICROS Systems Inc
Industry: Hospitality company
DescriptionMicros Systems, Inc.; now owned by Oracle Corporation and renamed Oracle Hospitality, was headquartered in Columbia, Maryland, United States. Headquarters: Columbia, Maryland, United States Revenue: 1.008 billion USD (FY11; 10.2% increase from FY10) Founded: 1977 Acquisition date: 2014 Subsidiaries: MICROS-Fidelio GmbH, Parent organization: Oracle Corporation
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MICROS Systems Inc Employees
Link-Systems International, Inc. July 2013 - Present
Link-Systems International, Inc. May 2005 - July 2013
Micros Systems, Inc. March 2004 - May 2005
US Army August 1995 - November 1998
United States Army Reserves May 1993 - August 1995
Skills
Social Media, Market Research, Email Marketing, RFP, Public Relations, Business Analysis, Marketing, Project Management, Strategic Planning, Microsoft Office, Technical Writing, E-Learning, Business Development, Public Speaking, Research, Sales, Competitive Analysis, Training, Leadership, Marketing Strategy, Project Planning, Copywriting
Education
Saint Leo University 2010 — 2012
Master of Business Administration (MBA), 3.9
The University of Connecticut School of Business 1999 — 2002
BS, Management Information Systems
DeVry Education Group August 2014 - Present
Blackboard October 2013 - August 2014
Blackboard April 2013 - October 2013
Blackboard April 2011 - March 2013
Blackboard June 2008 - March 2011
Blackboard October 2007 - May 2008
MICROS Systems Inc November 2006 - September 2007
MICROS Systems Inc June 2004 - June 2006
Skills
Agile Methodologies, E-Learning, Software Development, Learning Management..., SaaS, XML, Software Project..., Microsoft SQL Server, Linux, Web Applications, Learning Management, SQL, Team Management, Windows, Windows Server, Windows 7, Management, Training, Customer Service, Customer Satisfaction, Customer Support, Customer Service..., Management Consulting, Consulting, Unix, CRM
Education
University of Phoenix 2002 — 2003
Information Technology
Heald Technical Institute 1996 — 1997
Computer Electronics Diploma, Computer Hardware Technology/Technician
Sunrise Senior Living April 2011 - Present
Scott Technology Services, LLC August 2010 - August 2011
Micros Systems, Inc. April 1994 - August 2010
Skills
Security, Data Center, Disaster Recovery, Project Management, Integration, IT Service Management, Cloud Computing, Cisco Technologies, Computer Security, Information Security, Information Technology, Enterprise Software, System Deployment
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1986 — 1990
BS, Business Administration
Maryland Department of Human Resources BCDSS September 2013 - Present
University of Phoenix, College of Social Sciences August 2008 - June 2012
Ultimate Staffing December 2007 - April 2009
MICROS Systems Inc March 2007 - June 2007
Micros Systems, Inc. April 2002 - May 2006
MICROS Systems Inc February 2001 - April 2002
MICROS Systems Inc February 2000 - February 2001
MICROS Systems Inc February 1999 - February 2000
MICROS Systems Inc July 1998 - February 1999
Skills
Managerial Experience, Oracle Financials, Online Learning System, Goal-Oriented, Web-Based Applications, Microsoft Office 2007, Microsoft Office Xp, Problem-solving, Team Coordination, Project Implementation, Multitasker, Research, Cross-functional Team..., Strategic Leadership, Team Leadership, Management, Team Building, Troubleshooting, Budgets, Process Improvement, Project Management, Goal Oriented
Education
University of Phoenix 2010 — 2012
Bachelor of Science Degree, Human Services Management, 3.88
University of Phoenix 2008 — 2010
Associate of Arts Degree, Human Services Management, 3.82
Meadows College 1993 — 1995
Associates Degree, Secretarial Science, 3.7
KnockOut Hospitality Consulting, LLC January 2013 - Present
MICROS Systems Inc 2007 - July 2011
MICROS Systems Inc. 2004 - 2007
MICROS Systems Inc June 2003 - June 2004
MICROS Systems Inc 1997 - 2003
Skills
Hotels, Revenue Analysis, Resorts, Account Management, Hospitality, Hotel Management, Front Office, Yield Management, Hospitality Management, Property Management..., POS, Hospitality Industry, Project Management, Sales, Leadership, Management, Customer Service, Forecasting, Restaurants, Micros, Contract Negotiation, Strategy, Food, Pre-opening, IT Strategy, CRM, Opera, Salesforce.com, Time Management, Enterprise Software, MICROS
Education
University of South Carolina-Columbia 1993 — 1997
Bachelor of Applied Science (B.A.Sc.), Hospitality, Restaurant, Tourism Management
Enterprise Events Group November 2014 - Present
Weddings 826 December 2013 - October 2014
MICROS Systems Inc February 2013 - December 2013
LandMarK events June 2012 - February 2013
Ferrari Lund Real Estate October 2010 - April 2011
Eldorado Hotel Casino 2010 - 2011
Skills
Event Planning, Sales, Hospitality, Customer Service, Social Media, Restaurants, Food & Beverage, Public Relations, Event Management, Hospitality Management, Microsoft Excel, Social Networking, Microsoft Word, PowerPoint
Education
University of Nevada-Reno 2008 — 2012
Bachelor of Arts (B.A.), Communication and minor in Journalism
Sierra Vista High School 2004 — 2008
B-Line Medical January 2013 - Present
B-Line Medical October 2008 - December 2012
B-Line Medical March 2008 - October 2010
MICROS Systems Inc August 2004 - March 2008
Skills
SQL, Microsoft SQL Server, Creative Solutions, Business Relationship..., Long Term Business..., Technical Writing, Writing, Salesforce.com, Account Management, Agile Methodologies, Software Documentation, Sales Process, Complex Sales, Sales, Software Industry, Technical Support, CRM, Customer Service
Education
University of Phoenix 2005 — 2009
Bachelor of Science (BS), Information Technology/Information Systems Security
St. Vincent Pallotti High School 1998 — 2000
Consolidated Electrical Distributors May 2012 - Present
MICROS Systems, Inc. August 2011 - May 2012
MICROS Systems, Inc. October 2009 - August 2011
Hersha Hospitality May 2008 - August 2008
Skills
Account Management, Customer Service, Sales, Direct Sales, Sales Process, Solution Selling, Sales Operations, CRM
Education
Penn State University 2004 — 2009
B.S., Hotel Restaurant and Institutional Management
Bayside Insurance Associates, Inc November 2010 - Present
Planet Hollywood Resort and Casino March 2006 - January 2009
MICROS Systems Inc March 2005 - March 2006
Skills
Customer Satisfaction, Customer Service, Team Building, Project Management, Business Analysis, Team Leadership, Account Management, Microsoft Excel, Sales, Process Improvement, Health Insurance, Healthcare, Training, Research, Budgets, Leadership, Management, Marketing, Microsoft Office, Microsoft Word, Social Media Marketing
Education
University of Nevada-Las Vegas 2000 — 2004
Bachelor of Science (B.S.), Hotel Business Management
MICROS Systems Inc July 2014 - Present
Transzap, Inc. February 2013 - Present
onTargetjobs March 2010 - August 2012
Quark December 2008 - October 2009
IHS Inc 2006 - 2008
IHS 2004 - 2006
IHS Engineering 2002 - 2003
Micromedia 2001 - 2002
IHS Group 2000 - 2001
IHS 1998 - 2000
Skills
Product Management, E-commerce, Online Marketing, SaaS, P&L Management, Social Media Marketing, E-business, Customer Acquisition, Website Management, Product Marketing, Marketing Management, Marketing Strategy, Business Strategy, Online Advertising, Mobile Marketing, Digital Marketing, Go-to-market Strategy, Webmaster Services, Start-ups, Lead Generation, Email Marketing, Management, Marketing, Web Analytics, Program Management, Strategy, Cross-functional Team..., Business Development, Leadership, SEM, Analytics
Education
University of Oklahoma 1982 — 1986
BA, Management
SBE Entertainment Group June 2011 - Present
Antelope Valley College 2008 - 2011
MICROS Systems, Inc. 2005 - 2008
FedEx Office 2004 - 2005
Boudin Bakery & Cafe 2003 - 2005
Hyatt Regency Islandia 2000 - 2003
Hotel InterContinental Los Angeles 1997 - 2000
US Air Force Reserve 1993 - 2000
United States Air Force 1989 - 1993
Marina Beach Hotel 1987 - 1989
Skills
Hospitality, Customer Service, Event Planning, Event Management, Microsoft Office, Social Media, Budgets, Team Building, Microsoft Excel, Hospitality Management, Restaurants, Food & Beverage, Microsoft Word, Hospitality Industry, Team Leadership, PowerPoint, Hotels, Social Networking, Strategic Planning, Sales, Public Speaking, Training, Revenue Analysis, Opera, Public Relations, Front Office, Leadership, POS, Marketing Strategy
Education
California State Polytechnic University-Pomona 1993 — 1995
BS, Hotel & Restaurant Management
University of Southern California 1984 — 1986
General Education
Pinnacle International, LLC January 2011 - Present
Affinity Group, Inc. September 2003 - January 2011
Resort Computer Corporation, Inc. November 1996 - March 2003
Micros Systems, Inc. February 1994 - November 1996
Lodgistix - Eltrax Group October 1986 - February 1994
Increasingly responsible hotel management positions September 1978 - October 1986
Skills
Strategic Planning, Marketing Strategy, New Business Development, Customer Retention, Financial Analysis, Budget Process, Strategy, Project Management, Process Improvement, Management, Marketing, Leadership, Program Management, Training, Budgets, Business Process..., Sales, Business Development, Customer Satisfaction, Enterprise Software, Forecasting, Sales Operations, E-commerce, P&L Management, SEO, Account Management, Business Strategy, Start-ups, CRM, Business Planning, Online Marketing, Contract Negotiation, Strategic Partnerships, Analytics, Online Advertising, Direct Marketing, Social Media Marketing, Entrepreneurship, Salesforce.com, Lead Generation, Team Leadership, Email Marketing
Education
Georgetown University 1974 — 1978
Bachelor of Science in Foreign Service
Rotary International Exchange Student 1973 — 1974
High School Exchange Program
Cleo 2012 - Present
SmartSignal 2010 - 2012
Infogix, Inc. 2005 - 2010
Micros Systems, Inc. 2004 - 2005
GE Global Exchange Services 2001 - 2004
GE Global Exchange Services 1999 - 2001
GE Global Exchange Services 1997 - 1999
General Electric 1995 - 1997
GE Information Services 1994 - 1996
Geary Corporation 1992 - 1994
Skills
SaaS, Enterprise Software, Product Management, Product Marketing, Product Development, Lead Generation, Team Leadership, Team Building, Six Sigma, Marketing Strategy, Cross-functional Team..., Market Research, Email Marketing, Software Development, Analytics, SEO, B2B Marketing, Demand Generation, Competitive Analysis, Marketing Communications, Software Project..., Public Relations, Thought Leadership, Messaging, Integrated Marketing, IT Audit, Public Speaking, Analyst Relations, Strategy, Messaging & Positioning, Website Development, Webinars, Copywriting, Digital Photography, Brand Loyalty, Talent Selection, Customer Loyalty, Presentation Development, Event Execution, Brand Communication, Competitive Intelligence, Knowledge Management, Energy Industry, Insurance Industry, Risk Management, Video Production, CMO, Conferences & Tradeshows, Corporate Events, Go-to-market Strategy
Education
University of Maryland - Robert H. Smith School of Business 1997 — 1999
MBA, Business Administration
Siena College 1988 — 1992
BS, Computer Science
Gloversville High School 1984 — 1988
Oracle October 2014 - Present
MICROS Systems Inc June 2013 - October 2014
MICROS Systems Inc March 2011 - February 2013
MICROS Systems, Inc. August 2008 - March 2011
Coral Hospitality March 2008 - August 2008
Hyatt Hotels Corporation February 2002 - March 2004
Skills
Opera, Hotels, Property Management..., Training, Hospitality, Customer Service, Hospitality Management, Microsoft Office, Event Management, Food & Beverage, Hotel Management, POS, Front Office, Resorts, Revenue Analysis, Micros, Software Implementation, Forecasting, Yield Management, Management, MICROS
Education
University of Central Florida 2004 — 2008
Bachelor's of Science, Hospitality
Cotton Patch Cafe January 2008 - Present
MICROS Systems Inc August 2004 - January 2008
Skills
POS, Software Implementation, Firewalls, Troubleshooting, Business Analysis, Security, Computer Hardware, IT Management, SaaS, Microsoft Office, Customer Service, Windows, Project Management, Vendor Management, Integration, Data Center, System Administration, Account Management, Management, Disaster Recovery, Team Building
Education
University of North Texas
Hilton Pensacola Beach/ Innisfree Hotels October 2014 - Present
Holiday Inn Resort/ Innisfree Hotels April 2013 - October 2014
MICROS Systems Inc August 2011 - April 2013
MICROS Systems, Inc. May 2010 - August 2011
Ocean Properties February 2008 - May 2010
Skills
Property Management..., Micros, Hospitality, Software Implementation, POS, Hands-on Training, Revenue Analysis, Hospitality Industry, Front Office
Education
University of South Florida 2008 — 2010
Bachelors of Science, Hospitality Management
Pensacola Junior College 2006 — 2008
Elavon, Inc. January 2015 - Present
New Horizons Computer Learning Centers / 5Point Enterprises August 2014 - January 2015
MICROS Systems Inc September 2011 - August 2014
Rodan and Fields Dermatologists 2014 - 2014
TSYS Merchant Solutions February 2010 - September 2011
Dex One August 2001 - February 2010
Dex One 2001 - 2010
Skills
Account Management, Sales Process, Hospitality, Sales, New Business Development, Direct Sales, Advertising, Marketing, Sales Management, Salesforce.com, Solution Selling, Lead Generation, B2B, Sales Operations, Cold Calling, Sales Presentations, Selling, E-commerce, Marketing Strategy, Business Development, Relationship Management, Management, SPIN Selling, Sales Rep Training, Strategic Partnerships, Microsoft Dynamics
Education
University of Phoenix 1999 — 2001
BS/Marketing, Marketing
Golden Gate University
MS, Marketing
Green Street Communities, Inc October 2013 - Present
EXOS November 2011 - July 2013
Rain Bird 2008 - November 2011
Realty Ventures, LLC November 2005 - October 2008
RadioShack October 2002 - November 2005
Wireless Retail 2002 - 2004
Micros Systems, Inc. 1999 - 2002
Motorola 1996 - 1999
Emerson Power Transmission 1993 - 1996
C.A. Spalding Co. 1989 - 1993
Skills
Strategic Planning, Business Development, Leadership, Negotiation, Executive Management, Profit, Process Improvement, Project Management, Quality Management, Cost Reduction..., Income Statement, Cross-functional Team..., Start-ups, Product Management, Program Management, Team Building, Business Process..., Coaching, Change Management, Budgets, Business Strategy, New Business Development, Training, Enthusiastic..., Leading Change, Communication, Collaborative Leadership, Operations Improvement, P&L Responsibility, Influence Others, Consensus Building, Strategy, Turnaround Specialist, Turnaround Strategy, Operations Management, Business Analysis, Manufacturing Operations, strategic, Staff Development, Personal Development, General Operations, High Energy Level, Sales Management, New Product..., Profitable Growth, Competitive, Entrepreneurial..., Key Account Development, Growth Management, Microsoft Office
Education
Northwestern University - Kellogg School of Management 1995 — 1997
MBA, Strategy, Marketing, Organizational Behavior
Cornell University 1985 — 1989
BSME, Aeropsace Engineering, Mechanical Engineering
SkyWire, Inc. August 2010 - Present
MICROS Systems, Inc. December 1999 - July 2010
Marriott January 1998 - November 1999
Skills
Mobile Marketing, SMS Text Marketing, Databases, Operating Systems, Hospitality, Retail, Hospitality Management, Mobile Applications, Team Building, Account Management, POS, Time & Attendance, Management, New Business Development, Strategic Planning, Hotels, Mobile Devices, Restaurants, Leadership, E-commerce, Sales Process, Enterprise Software, Micros, Budgets, Social Media Marketing, Online Advertising, Integration, Training, Marketing, Strategy, CRM, Analytics, Sales, Program Management, Start-ups, Business Development, Product Management, SaaS, Customer Service, Strategic Partnerships, Casino, Direct Sales, Sales Management, Hospitality Industry, Marketing Strategy, Food & Beverage, Operations Management, Solution Selling, P&L, Business Planning
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
University of Nevada-Las Vegas 1995 — 1998
BS, Hotel Administration
Kapiolani Community College 1990 — 1995
AS, Hotel
Nauset High school 1985 — 1989
Diploma, Liberal Arts
American Public University System March 2014 - Present
Confidential Company August 2013 - December 2013
Social Solutions January 2013 - June 2013
Myers-Holum April 2012 - December 2012
RWD Technologies - Ancile Solutions, Inc October 2006 - April 2012
Myers-Holum, Inc February 2002 - September 2006
Micros Systems, Inc. December 1999 - January 2002
Myers-Holum, Inc. June 1996 - November 1999
Computer Associates March 1987 - May 1996
Hazeltine Corporation February 1986 - April 1987
Skills
SDLC, Software Development, Enterprise Architecture, Business Analysis, Requirements Analysis, Data Warehousing, Business Intelligence, SaaS, Enterprise Software, Software Project..., Integration, Data Modeling, Databases, Project Planning, Software Design, Data Integration, Project Management, Analytics, Agile Project Management, Management, Problem Solving, Database Design, Unix, Master Data Management, Cloud Computing, Quality Assurance, SQL, Windows, Team Building, Systems Analysis, Product Development, IT Strategy, Requirements Gathering, Team Management, IT Management, Microsoft SQL Server, Application Development, Creative Writing, Outsourcing, Business Process, Consulting, Dimensional Modeling, C++, Data Analysis, Literature, Fiction Writing, Solution Architecture, Process Development, System Architecture, Accounting
Education
University at Albany, SUNY 1978 — 1982
B.A., Major: English, Minor: Rhetoric & Communication
Newtown High School 1975 — 1978
Big Couch Media Group October 2012 - Present
Web Tech Therapy April 2009 - Present
Kids Growing Strong March 2009 - Present
Soka University of America 2001 - October 2009
Bacara Resort and Spa January 2000 - December 2001
Custom Business Solutions 1999 - 2000
MICROS Systems Inc 1996 - 1998
Micros Systems 1992 - 1996
The Post Group 1992 - 1992
Skills
Microsoft Office, Project Management, Team Leadership, Social Media, Networking, Customer Service, Management, Social Networking, Wordpress, Integration, Budgets, Data Analysis, Market Research, Project Planning, Strategic Planning, Leadership, Research, Team Building, Microsoft Excel, Business Analysis, PowerPoint, Windows, Coaching, Social Media Marketing, Public Speaking, Program Management, Sales, System Administration, Training, Entrepreneurship, Marketing, Event Planning, Online Marketing, Retail, Time Management, SEO, CRM, Negotiation, CMS, E-commerce, Vendor Management, Online Advertising, Business Development, Analysis, Software Documentation, Strategy, Product Management, Start-ups, Email Marketing, Team Management
Education
University of Phoenix 2003 — 2005
BSIT
Carroll County Government December 2008 - Present
Sonata Venture Solutions, LLC January 2008 - Present
MICROS Systems Inc. February 2006 - March 2008
MICROS Systems, Inc. June 2005 - February 2006
MICROS Systems Inc. April 2003 - June 2005
Micros Systems 1999 - 2003
Allen Business Machines 1998 - 1999
Allen Business Machines 1998 - 1999
Skills
Sales, Marketing, Negotiation, Proposal Writing, Requirements Analysis, Projects, CASE, Account Management, POS, Solution Selling, Project Management, Firearms, Defensive Tactics, Taser, Stunn Cuff, Cpr Certified, First Aid, Child Safety Seat..., CRM, Customer Satisfaction, Salesforce.com, New Business Development, Security, Leadership, Management, Sales Operations, Customer Service, SaaS, Team Leadership, Team Building, Training, Strategic Planning
Education
The University of Texas at Arlington 1990 — 1990
University of Maryland College Park 1990 — 1990
Indian River State College 1987 — 1988
South River High School 1983 — 1987
Merchant Link April 2015 - Present
Oracle October 2014 - March 2015
MICROS Systems Inc January 2000 - October 2014
Tydings & Rosenberg LLP August 1994 - December 1999
Court of Special Appeals August 1993 - August 1994
Skills
Commercial Contracts, Software Licensing, Intellectual Property, Corporate Law, Corporate Governance, Mergers & Acquisitions, Commercial Litigation, Litigation, Legal Research, Courts, Leases, Licensing, Legal Writing, SaaS, Employment Law
Education
University of Virginia School of Law 1990 — 1993
Doctor of Law (J.D.)
University of Pennsylvania - The Wharton School 1986 — 1990
Bachelor of Science (B.S.), Economics
Archdiocese of Baltimore April 2015 - Present
Baltimore County MD March 2014 - February 2015
Social Security Administration May 2013 - March 2014
MICROS Systems Inc February 2013 - April 2013
Comcast Cable May 2011 - February 2013
Skills
Help Desk Support, Information Technology, Active Directory, Network Administration, VPN, Computer Network..., LAN-WAN, Vendor Management, Computer Hardware, Customer Service, Project Management, Microsoft Exchange, VMware, Technical Documentation, Adobe Creative Suite, Windows Remote Desktop, Windows System..., Telecommunications, Citrix, Systems Analysis, Information Assurance, Enterprise Security, Cisco Call Manager, SCCM, SMS, Hardware, Networking, Troubleshooting, Technical Support, Microsoft Office
Education
University of Phoenix 2012 — 2016
Bachelor's Degree, BSIT/ISS, 3.45
ITT Technical Institute 2011 — 2013
Associate's Degree, Computer Systems Networking and Telecommunications, 3.52
Oracle December 2014 - Present
MICROS Systems, Inc. November 2011 - December 2014
Micros Systems April 2010 - December 2011
Micros Systems February 2008 - April 2010
Westin Indianapolis May 2007 - February 2008
Westin Hotels & Resorts December 2006 - February 2008
Westin Hotels & Resorts December 2006 - February 2008
Westin Indianapolis November 2005 - May 2007
Skills
Delphi, Microsoft Office, Crystal Reports, Workshop Facilitation, Adobe Creative Suite, Corel Draw, Property Management..., Classroom, Hotels, Hospitality, Front Office, Hospitality Industry, Hospitality Management, Revenue Analysis, Hotel Management, Resorts
Education
Indiana University-Purdue University at Indianapolis 2005 — 2006
Indiana University Bloomington 2003 — 2005
Merchant Link May 2012 - Present
DineEquity, Inc. October 2008 - May 2012
Micros Systems, Inc. 1997 - 2008
Skills
SQL, Training, Team Leadership, Windows, Vendor Management, Team Building, TCP/IP, Project Management, POS, Microsoft Office, Management, Integration, CRM, Business Analysis, Software Documentation
Education
The University of Kansas
GetWellNetwork June 2010 - August 2015
Datatel September 2004 - December 2009
First American Registry June 2003 - September 2004
MICROS Systems Inc. March 1997 - May 2003
Skills
Technical Support, Unix, Microsoft SQL Server, Computer Hardware, Windows, Databases, Troubleshooting, Oracle, CRM, Software Documentation, SQL, Training, VPN
Education
University of Phoenix 2004 — 2009
BS
Aramark August 2014 - Present
TheBlueDot.net May 2014 - July 2014
MICROS Systems Inc October 2011 - May 2014
Skills
Software Project..., Databases, Business Analysis, SQL, Microsoft SQL Server, Integration, Software Development, Software Documentation, Windows Server, Salesforce.com, Business Intelligence, Java, JavaScript
Education
University of Pittsburgh 2005 — 2009
Bachelor of Business Administration (B.B.A.), Finance, General
Hospitality Future Labs LLC March 2011 - Present
JMA Ventures May 2013 - July 2014
The Kahala Hotel & Resort August 2010 - February 2011
ASE Hospitality Consulting November 2009 - July 2010
Rosewood Hotels & Resorts (Stanford Development) December 2008 - October 2009
La Torretta Del Lago May 2008 - November 2008
MICROS Systems Inc January 2004 - February 2008
Stoney Creek Hospitality Corp. January 1999 - December 2004
IE-Manage Software Inc. January 1997 - November 1999
Computer Works, Quincy May 1995 - November 1999
Skills
Hospitality, Resorts, Leadership, Hotels, Management, Strategy, Strategic Planning, Budgets, Revenue Analysis, Technological Innovation, Hospitality Industry, Integration, Cloud Computing, Marketing Strategy, Property Management..., Marketing, Business Intelligence, Luxury, Investment Properties, Information Technology, Green Technology, Project Management, Pre-opening, Restaurants, Program Management, Sustainable Development, Hotel Design, Interfaces, Networking, Customer Service, Business Analysis, Consulting, Sustainable Tourism, Timeshare, Luxury Lifestyle, Lodging, Yield Management, Contract Negotiation, POS, Telecommunications, Solar Energy, Income Statement, Tourism, E-commerce, Hotels & Resorts, IT Strategic Planning, Hospitality Technology, Hospitality System..., Resort Development, Multi-family
Education
University of Phoenix 2010 — 2014
In Progress, Computer Science
Quincy Senior High 1991 — 1995
Yes, Computer Science
ST. James Lutheran 1983 — 1988
SkyTouch Technology January 2015 - Present
Eleven Wireless July 2013 - January 2015
MICROS Systems Inc January 2012 - May 2013
MICROS Systems Inc January 2001 - December 2011
MICROS Systems Inc / Hospitality Solutions International Division January 2000 - January 2001
Skills
Hospitality, Hotels, Restaurants, Program Management, Hospitality Industry, Sales Operations, Sales Management, Sales Process, Operations Management, System Installations, Customer Support, Micros, Customer Satisfaction, Resorts, POS, Sales, CRM, Management, New Business Development, Customer Service, Property Management..., Business Development, Enterprise Software, Solution Selling, Security, Retail, Negotiation, Account Management, Time Management, Team Building, SaaS, Salesforce.com, Direct Sales, Revenue Analysis, Training, Strategic Partnerships, E-commerce, Contract Negotiation, P&L, Hospitality Management, Leadership, Trade Shows, Product Management, Team Leadership, Selling, Cloud Computing, Integration, Strategic Planning, Vendor Management
Education
University of Phoenix
The Proud Bird Restaurant November 2011 - November 2012
MICROS Systems, Inc. October 2008 - April 2009
Arizona Biltmore December 2006 - April 2008
Various Companies June 1997 - November 2006
Restaurant Los Comerciales June 1986 - December 1995
Princess Hotels - Corporate Office June 1978 - May 1986
Westin Camino Real Hotel November 1972 - May 1978
Skills
Hotels, Food & Beverage, Hospitality Management, Hospitality Industry, Menu Development, Resorts, Restaurants, Hospitality, Restaurant Management, HSS, HMS, OnQ, POS, Addeco-Eclipse, MS Office, Act, Goldmine, MS Outlook
Education
Cornell University 1971 — 1971
Certificate, Hotel Administration
Mexican School of Tourism 1966 — 1970
Degree, Hotel Administration
Technologico de Monterrey, MX
High School, Science
Charter Communications January 2015 - Present
Charter Communications September 2013 - Present
Charter Communications June 2010 - September 2013
Charter Communications February 2010 - June 2010
Daugherty Business Solutions August 2007 - June 2010
Anheuser-Busch InBev March 2009 - February 2010
Centene Corporation September 2007 - March 2009
Micros Systems, Inc. April 2005 - August 2007
Tribune Broadcasting Company June 2004 - April 2005
Skills
Visio, Crystal Reports, Business Objects, PL/SQL, MS Project, Analysis, Business Analysis, Business Intelligence, Databases, SDLC, Software Documentation
Education
Southern Illinois University, Carbondale 1997 — 2002
MBA, Management of Information Systems
Americasisp.us May 2014 - Present
HMSHost September 2011 - February 2014
MICROS Systems, Inc. August 2008 - September 2010
Skills
Network Administration, Network Security, Software Documentation, Testing, Troubleshooting, Databases, SQL, Software Installation, Servers, System Administration, Windows Server, Networking, Security, Network Engineering, Switches, Routers, Active Directory, Management, Microsoft Office, Operating Systems, Cisco Routers, Microsoft Excel, Visio, Customer Service
Education
ASM Educational Center 1999 — 2001
IT Centifications, Information Technology, N/A
University of Miami 1994 — 1996
Biology, General
U.S. Department of Interior August 2014 - Present
D2D Inc. April 2012 - August 2014
Carefirst Blue Cross Blue Shield April 2010 - April 2012
Ameritox August 2009 - April 2010
KForce 2009 - 2010
Micros Systems, Inc. October 2007 - June 2009
SECU May 2001 - November 2005
Skills
Microsoft Office, Outlook, Microsoft Excel, Customer Service, Spreadsheets, Microsoft Word, Data Entry, PowerPoint, Budgets, Accounts Receivable, Process Scheduler, Accounts Payable, Research, Process Improvement, Access, PeopleSoft, Software Documentation, Windows, Office Management, Visio, Management
Education
Kaplan University 2009 — 2011
Bachelor's in Applied Science, Paralegal Studies
Rockingham Community College 2001 — 2003
Associate in Applied Science, Criminal Justice
ChannelAdvisor April 2015 - Present
ChannelAdvisor January 2011 - Present
ChannelAdvisor August 2009 - January 2011
MICROS Systems Inc July 2006 - August 2009
Skills
SaaS, Salesforce.com, Enterprise Software, Solution Selling, Account Management, E-commerce, Lead Generation, Sales Process, Sales, CRM, Sales Management, Product Management, SEM, Microsoft Office, Hands-on Training, PPC, Management, Project Management, Customer Service, Team Leadership, Troubleshooting, Product Marketing, Software Implementation, B2B, Online Advertising, New Business Development, Integration, Sales Presentations, Strategic Partnerships, Selling, Cloud Computing, Mobile Devices, Professional Services, Strategy, Business Development, Direct Sales, Competitive Analysis, Sales Operations, Go-to-market Strategy, Channel Partners, Product Demonstration, Web Analytics, Customer Satisfaction, Analytics, Demand Generation, Start-ups, Marketing Automation
Education
UNC Chapel Hill 2000 — 2004
Bachelor of Science (BS), Library and Information Science
MongoDB March 2013 - Present
MarkLogic Corporation February 2007 - March 2013
Northrop Grumman Corporation January 2005 - January 2007
Cougaar Software, Inc. November 2003 - January 2005
Amazing Media, Inc. November 1998 - November 2003
Micros Systems, Inc. August 1997 - November 1998
Skills
MarkLogic, XQuery, XPath, Big Data, XML, XSLT, XML Schema, Linux, Enterprise Software, Java, Enterprise Search, JDBC, SOA, Tomcat, Ant, JUnit, Spring, REST, SOAP, Software Engineering, System Architecture, Java Enterprise Edition, Distributed Systems, Hadoop, Databases, Enterprise Architecture, Software Development, Web Services, Test Driven Development, NoSQL, Agile Methodologies, Scalability, Open Source, MongoDB, Spring Framework
Education
Frostburg State University 1995 — 1998
BS, Computer Science
Oracle June 2015 - Present
MICROS Systems, Inc. July 2011 - January 2013
MICROS Systems, Inc. January 2011 - July 2011
MICROS Systems, Inc. July 2008 - January 2011
MICROS Systems Inc September 2007 - July 2008
Jillian’s Entertainment Group October 2006 - January 2007
Dave and Buster’s September 2005 - August 2006
Skills
Solution Selling, Account Management, Project Management, Process Improvement, Team Leadership, Microsoft Office, Customer Service, Microsoft Excel, Leadership, Business Analysis, Sales Management, New Business Development, Databases, Management, SaaS, Sales, Team Building, Training, Business Intelligence
Education
University of San Diego 1995 — 1999
Bachelor of Arts (B.A.), Biology
Henry J. Kaiser High School 1991 — 1995
First Service Networks / FM Facility Maintenance June 2006 - Present
NeighborCare, Inc. February 2004 - January 2006
NASDAQ Stock Market June 2002 - February 2004
MICROS Systems, Inc. June 2000 - March 2002
Choice Hotels International January 1996 - March 2000
Hechinger February 1992 - January 1996
TRECOM Business Systems September 1991 - February 1992
The Wyatt Company May 1988 - September 1991
Skills
SDLC, Vendor Management, IT Strategy, Program Management, Integration, Business Intelligence, Process Improvement, Project Management, PeopleSoft, Business Analysis, Data Warehousing, Software Project..., SQL, Requirements Analysis, CRM, ERP, PMP, Enterprise Software, Software Development, Strategy
Education
The Johns Hopkins University - Carey Business School 2003 — 2006
MBA, Electronic Business
Shepherd University 1984 — 1988
BS, Programming & Information Systems
Oracle Hospitality October 2014 - Present
MICROS Systems, Inc. January 2013 - October 2014
Contegrity Systems, Inc. July 2011 - January 2013
CDI Technology, LLC January 2002 - January 2011
Marketplace Solutions, Inc. January 1996 - January 2002
American Business Systems, Inc. January 1990 - January 1996
Skills
Sales Management, Direct Sales, Sales Process, Account Management, B2B, Business Development, Leadership, Recruiting, SaaS, Solution Selling, Strategic Partnerships
Education
University of Michigan
Bachelor of General Studies, Business
Royal Caribbean Cruises, Ltd. September 2015 - Present
World Fuel Services June 2015 - September 2015
Merchant Link - JP Morgan Chase 2007 - July 2014
MICROS Systems Inc January 2001 - December 2007
InterContinental Hotels Group 1995 - 2001
Skills
Training Delivery, Training, Change Management, Team Building, Project Management, Vendor Management, Team Leadership, Program Management, Organizational..., Product Management, Networking, Management, Leadership, Employee Training, Software Documentation, Integration, Myers-Briggs Certified, Travel Planning, Hospitality Management, Hospitality Industry, Travel Management, Airline Reservations, Opening Hotels, Educational Leadership, Organizational..., Strategic Human..., Situational Leadership, Event Planning, Foreign Languages, Marketing Strategy, Instructional Design, E-Learning, Captivate, Adobe eLearning Suite, Presentation Development, Presentation Coaching, HR Software, Employee Benefits, Compensation & Benefit, Software Installation, Electronic Payments, Security Awareness, Performance Management, Performance Improvement, Performance Appraisal, Instructor-led Training, Technical Training, Software Requirements, Marketing Communications, Video Editing
Education
University of North Carolina at Charlotte 1991 — 1995
BA, Political Science
ASA Automotive Systems May 2013 - Present
Micros Systems, Inc. October 2011 - May 2013
Bruster's Ice Cream / Nathan's Famous 2001 - 2011
Aspect Development/i2 Technologies 1998 - 2001
Aspect Development 1996 - 1998
Adra Systems/MatrixOne 1995 - 1996
Adra Systems/MatrixOne 1992 - 1995
Morgan Construction Company 1991 - 1992
Cincinnati Milacron - Heald Corporation 1981 - 1991
Skills
PDM, CAD, Troubleshooting, Integration, Management, Microsoft Office, Software Implementation, Enterprise Software, Software Documentation, Windows, Customer Satisfaction, Business Analysis, Software Project..., Databases, SQL, Computer Hardware, POS, Hands-on Training, Mechanical Engineering, Windows 7, Software Installation, Training, Project Management, Team Building, Product Lifecycle..., Sales, Access
Education
Nichols College
B.S., Business Administration
Central New England College of Technology
Associate, Mechanical Engineering
Worcester Technical Institute
Certificate, Machine & Tool Design
Oracle October 2014 - Present
MICROS Systems Inc July 2013 - September 2014
MICROS Systems Inc July 2011 - January 2013
Micros Systems July 2010 - July 2011
Pick Up Stix 2001 - 2010
Carlson Restaurants Worldwide 2001 - 2010
Vie de France 2000 - 2001
Squirrel Systems 1999 - 2000
Disneyland Resort 1995 - 1999
Knott's Berry Farm 1991 - 1995
Skills
Restaurants, POS, Food & Beverage, Customer Service, Customer Experience, Customer Satisfaction, Training, Food Service, Hospitality, Team Leadership, Catering, Restaurant Management, SaaS, Marketing, Inventory Management, Profit, Micros, Franchising, Account Management
Education
Loara
University of Southern California
Oracle January 2015 - Present
MICROS Systems Inc 2010 - Present
Oracle October 2014 - January 2015
MICROS Systems, Inc. January 2007 - September 2010
MICROS Systems Inc January 2005 - January 2007
MICROS Systems Inc February 2002 - January 2005
MICROS Systems Inc February 2000 - February 2002
Skills
Organizational..., Operations Management, Sales Management, Project Planning, Project Execution, Project Implementation, MS Project, Program Management, Account Management, Sales Process, Customer Relations, Operational Planning, Team Leadership, Client Engagement, Team Management, Customer Focus, Project Management, Customer Service, CRM, SaaS, Customer Engagement, Training, Integration, Software Project..., Team Building, Software Implementation, Leadership, PMP, Cross-functional Team..., Vendor Management, POS, Management, Property Management..., Business Analysis, Process Improvement, Software Documentation, Customer Satisfaction, Product Management, Business Intelligence, IT Management, Hospitality, Micros, Revenue Analysis, Budgets, Enterprise Software, E-commerce, Hospitality Management, Hospitality Industry, Hotel Management, Front Office
Education
University of Maryland University College
Bachelor of Science (BS)
Johns Hopkins University Applied Physics Laboratory April 2010 - Present
Space Telescope Science Institute 2007 - April 2010
Micros Systems, Inc. June 2004 - 2007
Institute for Defense Analyses June 2001 - August 2001
Skills
Software Development, .NET, Software Engineering, Microsoft SQL Server, Java, Programming, Web Services, Windows, XML, C#, OOP, Subversion, Unix, JavaScript, Linux, Object Oriented Design, Perl, System Architecture, Software Design
Education
University of Maryland Baltimore County 2008 — 2013
M.S., Computer Science
University of Maryland Baltimore County 2000 — 2004
B.S., Computer Science
Pegasystems January 2012 - Present
Fairfax Imaging November 2006 - January 2012
foresight technology February 2004 - October 2006
MICROS Systems Inc December 2003 - June 2005
Los Angeles Pierce Community College January 2002 - December 2003
Skills
C#, VB.NET, SQL Server, Oracle, Object Oriented Design, Web Services, Database Administration, Data Mining, Crystal Reports, Microsoft SQL Server, Programming, Software Development, SQL, Databases, MySQL, Java, C++, Software Documentation, REST, Business Analysis, Enterprise Architecture, Agile Methodologies, .NET, Visual Studio, XML, ASP.NET, JavaScript, Software Project..., Software Engineering, Windows, Database Design, Requirements Analysis, Visual Basic, SDLC, ASP.NET MVC, SOA, WCF, SharePoint, Integration, Tomcat, Architectures, Visio, DB2, C
Education
University of South Florida 2008 — 2011
MBA, Management Information Technology and Leadership
University Of South Florida - College Of Engineering 2003 — 2006
Bachelors, Computer Engineering
3M Health Information Systems November 2001 - Present
3M Health Information Systems October 2007 - October 2008
SoftMed Systems, Inc. October 2005 - October 2006
SoftMed Systems, Inc. November 2001 - October 2005
Micros Systems, Inc. 2000 - 2001
Alabanza Corporation 1999 - 2000
Skills
Healthcare Information..., Cross-functional Team..., Product Management, Technical Support, Business Process..., Process Improvement, Document Creation, HL7, Project Management, EHR, Product Marketing, Product Development, Requirements Analysis, Six Sigma, Software Development, Software Project..., SDLC, Software Documentation, Software Implementation, Agile Methodologies, Informatics, Program Management, Visio, Integration, Testing, Business Analysis, Quality Assurance, Analysis, PMP, Enterprise Software, Business Intelligence, Vendor Management, Agile Project Management, Business Process, CRM, SaaS, Databases, SQL, Microsoft SQL Server, Requirements Gathering, Project Portfolio...
Education
Penn State University 1995 — 2000
GeoEnvironmental Engineering
XLHealth, A UnitedHealth Group May 2009 - Present
XLHealth, A UnitedHealth Care Group May 2009 - May 2013
XLHealth a UnitedHealth Group May 2009 - June 2012
Merkle Inc. September 2007 - May 2009
MICROS Systems, Inc. May 2004 - September 2007
Skills
SDLC, Databases, Visio, Oracle, Requirements Analysis, Business Analysis, Software Documentation, SCCM, Microsoft SQL Server, Active Directory, Disaster Recovery, Security, Data Center, Network Security, VMware, Troubleshooting, Windows Server, citrix, Numara Footprints, Vendor Management, Integration, Citrix, SharePoint, ITIL, System Deployment, Virtualization, System Administration, Information Technology, Operating Systems
Education
University of Maryland Baltimore County 1999 — 2003
BS, Information Systems
American Speech-Language-Hearing Association August 1997 - Present
MICROS Systems, Inc. 1995 - 1997
Disney Consumer Products International Division 1993 - 1995
Skills
Non-profits, Event Planning, Meeting Planning, Sponsorship Relations, Marketing Communications, Office Administrator, Customer Service, Project Coordination..., Committee Relations, Microsoft Office, Microsoft Excel, Advertising, Nonprofits, Volunteer Management, Program Development, Social Networking, Community Outreach, Marketing, Social Media, Management, Teaching, Marketing Strategy
Education
Florida International University
Bachelor of Science (BS), Retail/Marketing Management
Microsoft Corporation January 2011 - Present
Fairleigh Dickinson University January 2010 - Present
Radiant Systems, Inc. May 2008 - September 2010
Jadeon (Acquired by Radiant in May 2008) March 2006 - May 2008
SIVA Corporation January 2003 - May 2005
Inacom February 1998 - June 2000
Vanstar (Acquired by Inacom January 1999) 1998 - 2000
Micros Systems, Inc. January 1992 - February 1998
Marriott International June 1986 - August 1988
Skills
Management, Solution Selling, Business Planning, Business Process, Micros, SaaS, Salesforce.com, Account Management, Professional Services, Strategic Partnerships, Vendor Management, Sales, CRM, Business Intelligence, Negotiation, Cloud Computing, Training, Business Development, Leadership, Team Leadership, Enterprise Software, Product Management, Integration, Sales Process, Sales Operations, Executive Management, Selling, Mobile Devices, Lead Generation, Marketing Strategy, Strategic Planning, New Business Development, Data Center, Strategy, Team Building, Direct Sales, Channel Partners, Sales Management
Education
Fairleigh Dickinson University 2003 — 2006
MS, Management, 4.0 GPA
Penn State University 1980 — 1986
BS, HR&IM
Red Bank Catholic 1976 — 1980
HS Diploma, General Studies
St. Leo The Great 1968 — 1976
Oracle June 2015 - Present
MICROS Systems Inc July 2014 - June 2015
btrax, Inc. December 2012 - January 2014
eEye Digital Security February 2011 - July 2012
Parametric Technology Corporation April 2006 - July 2008
TRADOS March 2004 - March 2006
divine (FatWire) July 2002 - February 2004
Documentum September 2001 - June 2002
Marimba April 1999 - February 2001
PLATINUM Technology May 1997 - March 1999
Skills
Business Development, New Business Development, Sales, Team Building, Leadership, SaaS, Cloud Computing, Salesforce.com, Product Management, Product Marketing, Project Management, Account Management, Java, Pre-sales, Direct Sales
Education
University of Southern California 1994 — 1997
B.S.
Rikkyo High School, Japan 1987 — 1990
High School
Afrika Tikkun USA October 2014 - Present
Liz Ngonzi January 2005 - Present
NYU Heyman Center for Philanthropy & Fundraising May 2009 - Present
Amazing Taste, LLC December 2001 - Present
Syracuse University School of Information Studies April 2013 - Present
President's Council of Cornell Women March 2011 - June 2014
Cornell University School of Hotel Administration September 2011 - May 2013
Raritan Valley Community College October 2003 - May 2006
Arthur Andersen Business Consulting 1999 - 2002
MICROS Systems, Inc. 1994 - 1996
Education
Cornell University 1996 — 1998
MMH, Services Marketing
Syracuse University 1988 — 1992
B.S., Information Systems (Telecommunications Concentration)
United Nations International School 1975 — 1988
HS Diploma
Carlson Rezidor Hotel Group August 2014 - Present
BSC Solutions Inc August 2014 - Present
Franklin American Mortgage Company October 2013 - March 2014
Philips Healthcare June 2011 - October 2013
Affinion Group 2010 - 2011
Vocus, Inc. 2006 - 2008
MICROS Systems, Inc. 1999 - 2006
Starwood Hotels & Resorts Worldwide, Inc. 1998 - 1999
Walt Disney World Dolphin 1993 - 1997
Skills
Business Analysis, Business Strategy, Proposal Writing, Process Improvement, Problem Solving, Database Management, Software Consulting, Business Metrics, Product Support, Technical Training, Microsoft Office, Salesforce.com, Account Management, Marketing, Business Performance..., CRM, Strategic Planning, Management, Project Management, SaaS, Database Admin, Enterprise Software, Training, Sales, Operations Management, Customer Satisfaction, Analysis, Cloud Computing, Quality Assurance, Team Management, Business Development, MS Project, Six Sigma, Cross-functional Team..., Coaching, Organizational..., Program Management
Education
University of Maryland University College 2007 — 2008
University of Tennessee-Knoxville 1988 — 1992
Bachelor of Science
G1440 Staffing July 2015 - Present
ASI Government December 2014 - July 2015
L-3 Communications August 2014 - December 2014
MICROS Systems Inc February 2013 - May 2014
Quotient October 2011 - September 2012
GANTECH October 2010 - October 2011
CNSI February 2006 - October 2010
Kelly Services June 2004 - February 2006
Skills
Technical Recruiting, Employee Relations, Social Networking, Full-cycle Recruiting, Benefits Administration, Graduate Recruitment, Sourcing, Corporate Recruiting, Applicant Tracking..., Human Resources, SDLC, Staffing Services, Interviews, Software Documentation, Recruiting, Consulting, Staff Augmentation, Management, Temporary Placement, Full-life Cycle..., Integration, Networking
Education
Crestcom Bullet Proof Manager Training 2011 — 2012
Management
University of Phoenix 2000 — 2001
Business Management
High Point High
Oracle October 2014 - Present
MICROS Systems Inc April 2012 - Present
MICROS Systems, Inc. December 2002 - April 2012
NCR Corporation January 2000 - October 2002
Education
Georgetown University - The McDonough School of Business 2009 — 2009
Executive Leadership Program
Penn State University 1979 — 1983
BA, Speech Communication / Business
Applied Information Sciences October 2000 - Present
UPS 1998 - September 2000
MICROS Systems, Inc. 1998 - 1998
Sytel, Inc. 1996 - 1998
Lincoln Lectronics 1995 - 1996
Skills
.NET, C#, Project Management, Software Development, Windows Azure, WCF, WPF, Microsoft SQL Server, Microsoft Technologies, WF, TFS, SharePoint, ASP.NET, Web Services, SOA, ASP.NET MVC, Enterprise Architecture, Agile Methodologies, T-SQL, C++, SDLC, Cloud Computing, Silverlight, Application Architecture, BizTalk, JavaScript, AngularJS, REST
Education
Shippensburg University of Pennsylvania 1994 — 1997
Bachelor's Degree, Computer Science - Systems Programming Concentration
CASHS 1991 — 1994
Diploma
Oracle October 2014 - Present
MICROS Systems, Inc. May 2006 - September 2014
MICROS Systems, Inc. October 2002 - May 2006
MICROS Systems, Inc. November 1999 - October 2002
MICROS Systems, Inc. May 1999 - November 1999
Skills
Public Relations, Micros, Hospitality, Marketing Communications, Trade Shows, Sales Process, POS, New Business Development, Yield Management, Hotels, Customer Service, Strategic Partnerships, Revenue Analysis, Product Management, Salesforce.com, E-commerce, Hospitality Industry, Account Management, Direct Sales, Enterprise Software, SaaS, Solution Selling, Hotel Management, Restaurants, Hospitality Management, CRM, Lead Generation, B2B
Education
University of Nebraska at Omaha 1989 — 1993
Bachelor's degree, Marketing
Northrop Grumman Corporation May 2015 - Present
Connections Education May 2011 - April 2015
Northrop Grumman June 2008 - May 2011
Lynden International December 2006 - June 2008
POS Technologies, Inc. February 2006 - December 2006
MICROS Systems, Inc. June 2003 - February 2006
International Collectors Society August 2001 - November 2002
Allegis Group, Inc. /Teksystems July 1997 - April 2001
United States Army Reserve January 1987 - January 1995
Skills
Process Improvement, Logistics, Quality Assurance, Marketing, Forecasting, Procurement, Training, Customer Service, Warehousing, Microsoft Word, Change Management, Management, Microsoft Excel, Coaching, Inventory Management, Inventory Control, Troubleshooting, Sales, Budgets, Contract Negotiation, Leadership Development, Strategic Planning, Logistics Management, Microsoft Office, Account Management, Analysis, Business Development, Program Management, Time Management, Team Building, Sales Management, Product Management, New Business Development, Vendor Management, PowerPoint, Strategy, Leadership, Project Planning, Recruiting, Human Resources, Performance Management, Business Analysis, Team Leadership, Software Documentation, Operations Management, Data Analysis, Project Management, Access, Administration, Proposal Writing
Education
University of Maryland Baltimore County
BA, Psychology
RETS
Electronic, Microcomputer, Robotic, & Automated Systems
Ameritrain
MCSE
Anne Arundel Community College
Advanced Microsoft Excel
Anne Arundel Community College
Microsoft Access
Tillster, Inc. December 2014 - Present
Tillster, Inc. (FKA Snapfinger. Inc.) June 2013 - December 2014
Snapfinger, Inc. (FKA Kudzu Interactive) February 2013 - June 2013
Thompson Hospitality November 2010 - April 2012
MICROS Systems, Inc. August 2007 - December 2009
MICROS Systems, Inc. July 2006 - August 2007
MICROS Systems, Inc. May 2002 - August 2006
MICROS Systems Inc August 1998 - May 2002
Interstate Hotels & Resorts 1994 - 1996
Interstate Hotels & Resorts 1993 - 1995
Skills
Project Management, Strategic Planning, Restaurants, Customer Service, POS, Hospitality, Team Building, Process Improvement, Operations Management, Integration, Forecasting, Account Management, Team Leadership, CRM, Retail, Product Roadmaps, Case Studies, Training, Management, Hospitality Industry, Hotels, Food & Beverage, Hospitality Management, Microsoft Office, Customer Satisfaction, Quality Assurance, Program Management, Software Documentation, Microsoft Excel, Outlook, Visio, Software Implementation, Food, Sales, SaaS, R&D Operations, Product R&D, Project Planning, Time Management, Human Resources, Leadership, Negotiation, Strategy, Enterprise Software, Salesforce.com, Product Management
Education
University of Houston 1992 — 1995
Bachelor's Degree, Conrad Hilton College of Hotel & Restaurant Management
The Community College of Baltimore County 1989 — 1992
Associates Degree, Business Administration
Mikkeller Bar (San Francisco) July 2013 - Present
ØL Beercafe and Bottleshop (Walnut Creek) September 2011 - Present
Workday March 2013 - July 2013
MICROS Systems, Inc. September 2012 - March 2013
Shin’s Sushi Restaurant December 2007 - August 2011
Expert Communications, Inc January 2005 - January 2009
Skills
Customer Service, Sales, Microsoft Office, Spanish, Management, Project Planning, Editing, Brewing, Photoshop, Creative Direction, Team-oriented, Art, Proposal Writing, Communication, Self-motivated..., Pipledeals.com (CRM..., Argumentation, Efficiency, Task-oriented, AutoCAD, SketchUp, Technical Drawing, Hand Drafting, Critical Thinking, Drawing, Watercolor, Color Theory, Analytic Problem Solving, Collaborative Problem..., Visual Communication, Architectural Drawings
Education
California Polytechnic State University-San Luis Obispo 2006 — 2011
Bachelor of Arts (BA)
Diablo Valley College
Associate of Science (A.S.)
North Country Business Products May 2008 - Present
MICROS Systems, Inc. November 2005 - May 2008
Skills
Project Management, Project Planning, Software Implementation, POS, Perl, C#, PHP, Visual Basic, MS Project, Software Installation, Software Project..., Business Analysis, Team Leadership, Hospitality, Hospitality Management, Software Development, Software Design, Business Intelligence..., Business Intelligence, Training, Instructor-led Training, Communication, SharePoint, Microsoft Office..., SharePoint Designer, Microsoft SQL Server, Microsoft Server..., IIS, Team Building, Troubleshooting, Software Documentation, Databases, IT Management, Windows Server, Enterprise Software, Help Desk Support, Vendor Management, Technical Support, SaaS, System Administration, Security, Active Directory, Hardware, VMware, Network Administration
Education
Penn State University 2007 — 2009
Master’s Degree, Project Management
University
Bachelor’s Degree, Business Administration and Management, General
Oracle October 2014 - Present
MICROS Systems, Inc. July 2011 - October 2014
MICROS Systems, Inc. July 2010 - July 2011
MICROS Systems, Inc. November 2008 - July 2010
MICROS Systems, Inc. June 2005 - November 2008
MICROS Systems, Inc. (Expatriate) October 2006 - May 2007
Education
Penn State University 2001 — 2005
BS, Finance, Business Law, 3.85
UniFocus April 2014 - December 2014
Wyndham Hotel Group 2012 - 2014
MICROS Systems Inc April 2008 - June 2012
Skills
Hotel Management, Hotel Technology, Hotel Training
Education
University of North Texas 2003 — 2006
Bachelor of Science (BS), Hospitality Administration/Management / Minor in Business Administration
The Micros Man January 2002 - Present
Interstate Hotels & Resorts December 2002 - January 2005
Disney Regional Entertainment 2001 - 2003
MICROS Systems Inc 2000 - 2001
MICROS Systems Inc 1998 - 2000
EMG Networks 1998 - 1998
Century Plaza Hotel 1996 - 1998
Skills
Revenue Analysis, Hospitality, Hotels, Hospitality Industry, Hotel Management, Hospitality Management, Resorts, Information Technology, Computers, Point of sale, Computer Repair, Computer Industry, Active Directory, Microsoft Technologies, Apple Certified..., Management, POS, Property Management..., Customer Service, Training, Sales, Restaurants, Food & Beverage, Micros, Delphi, Hiring, Restaurant Management, Pre-opening, Front Office, Opera, Menu Development, Tourism, MICROS
Education
University of Nevada-Las Vegas 1991 — 1996
BS, Hotel Administration Management
Tealium, Inc September 2012 - Present
MICROS Systems Inc August 2011 - August 2012
Ernie's of Lake Tahoe October 2006 - June 2011
Keller Williams Realty June 2004 - May 2006
The Breakfast Buzz, San Luis Obispo October 1997 - January 2004
Ernie's Coffee Shop July 1994 - June 1997
Skills
POS, Account Management, Sales, Hospitality, Sales Management, Customer Service, Restaurants, New Business Development, Selling, Marketing, Retail, Team Building, Hospitality Industry, Sales Operations, Team Leadership, Training, Hotels, Customer Satisfaction, Micros, Strategic Selling, Management, E-commerce, Lead Generation, Social Media Marketing, Direct Sales, Sales Process, Online Advertising, SaaS, Online Marketing, Email Marketing, Salesforce.com, Cold Calling
Education
University of Nevada-Reno 1990 — 1994
B. A., Speech Communications
South Tahoe High School 1986 — 1990
Class Valedictorian
Monster Dogs LLC 2004 - Present
White Center Food Bank April 2014 - Present
MES Solutions November 2010 - February 2015
Creative Financial Staffing (CFS) January 2007 - February 2010
MICROS Systems, Inc. August 2000 - December 2006
Northern Life Insurance 1997 - 2000
Skills
Entrepreneurship, Business Development, Sales, Board of Directors, Account Management, New Business Development, Sales Prospecting, Sales Process, Strategic Planning, Marketing, Sales Management, Sales Presentations, Small Business, Customer Relations, Customer Retention, Customer Service, Leadership, Management, Team Building, Cold Calling, Philanthropy, Fundraising, Insurance, Recruiting, Contract Negotiation, Training, Process Improvement, Negotiation, Customer Satisfaction, Microsoft Office, Microsoft Excel, Outlook, Project Management, Talent Acquisition, Healthcare, Accounting, PowerPoint, PC Recruiter, Oracle Applications, Social Media Marketing, Inventory Management, Event Planning, Hospitality, 10 Key, QuickBooks, Windows, Accounts Receivable, Invoicing, Strategy, Budgets
Education
City University of Seattle
North Seattle Community College
Associate's Degree
NCR Corporation April 2012 - Present
MICROS Systems Inc April 2005 - May 2012
Sun Com Wireless January 1999 - March 2004
Sun Com Wireless January 1999 - March 2004
TVNet December 1993 - December 1998
TV Net December 1993 - December 1998
Education
Colegio San Corado High School1991
Associate Degree, Science
University of Phoenix
Bachelors Degree, Marketing2011
Agilysys January 2015 - Present
Comtrade Group February 2014 - January 2015
MICROS Systems, Inc. February 2008 - February 2014
Intrawest July 2005 - December 2007
Signature Systems 2001 - 2003
MICROS Systems Inc. 1998 - 2001
Romano's Macaroni Grill 1995 - 1998
Skills
Account Management, Project Management, Program Management, IT Sales, Sales Management, Strategic Planning, Management, Sales Operations, Contract Negotiation, Sales Process, New Business Development, Business Development, Hospitality, Retail, Budgets, Project Planning, Enterprise Software, Hotels, Leadership, Sales, Training, Customer Satisfaction, CRM, Salesforce.com, Direct Sales, E-commerce, Solution Selling, Product Management, Marketing Strategy, Vendor Management, Team Leadership, Resorts, Sales Presentations, Strategic Partnerships, Business Intelligence, Forecasting, Team Building
Education
Loyola University of Maryland 2008 — 2011
MBA, Business
Salisbury University 1991 — 1995
BS, Business Administration
Oracle January 2015 - Present
Oracle October 2014 - Present
Micros Systems, Inc. August 2007 - October 2014
Micros Systems, Inc. May 2004 - August 2007
American Hospitality Concepts March 1979 - February 2004
Skills
POS, SaaS, Software Implementation, Enterprise Software, Cloud Computing, Solution Selling, Business Analysis, Account Management, Integration, Business Intelligence, Project Management, Product Management, CRM, Vendor Management, Team Building, Team Leadership, Sales Management, Salesforce.com, Software Project..., Consulting, Sales, New Business Development, Sales Process, Direct Sales, Databases, E-commerce
Education
Niagara University
Sensible Selling October 2007 - Present
Northwest Fleet Lease, Inc. May 2006 - October 2007
Micros Systems, Inc. March 2001 - December 2003
Touch Menus, Inc. January 1990 - December 2001
Chick'n Spuds, Inc. January 1980 - January 1990
Marketing Northwest January 1972 - January 1980
Burger'n Beef Restaurants January 1966 - December 1971
Skills
Blogging, Small Business, Online Advertising, Website Development, Marketing Strategy, Web Marketing, E-commerce, Social Media, Entrepreneurship, Online Marketing, Training, B2B, Social Networking, Marketing, Sales, Sales Management, Email Marketing, CRM, Public Speaking, Business Development, Coaching, Management Consulting, Selling, Marketing Communications, Social Media Marketing, Networking, Business Planning, SEM, Web Design, Management, Lead Generation, Public Relations, SEO, Leadership
Education
Idaho State University 1965 — 1967
Nipote's Desserts April 2013 - Present
Designing Spaces - A Nationally Syndicated DIY Television Series on the LifeTime Network April 2012 - April 2013
MICROS Systems Inc May 2011 - January 2012
Windstream Communications (formerly known as NuVox) September 2009 - April 2011
XO Communications March 2008 - September 2009
Florida Panthers/Sunrise Sports & Entertainment August 2005 - February 2008
Interim Healthcare September 2002 - July 2005
Expedient November 2001 - September 2002
Teligent December 1996 - November 2001
Cable & Wireless September 1995 - December 1996
Skills
Boys&Girls Club of..., Boys&Girls Club of..., Greater Boca Raton..., Greater Boca Raton..., Greater Boca Raton..., Management, Start-ups, Networking, Customer Service, Salesforce.com, New Business Development, Business Development, CRM, Solution Selling, Leadership, Marketing Strategy, Public Speaking, Club, Food, Direct Sales, Marketing, Advertising, Contract Negotiation, Social Networking, Security, Economic Development, Public Relations, Account Management, Social Media Marketing, Sales, Hotels, Online Advertising, Telecommunications, B2B, Cold Calling, Hospitality, Strategic Partnerships, Time Management, Sales Management, Restaurants, Team Building, Entertainment, Negotiation, Trade Shows, Strategic Planning, Email Marketing, Sales Presentations, Lead Generation, Selling, Marketing Communications
Education
University of New Hampshire 1981 — 1986
BS & BA, Business Admin & Political Science
Hopkinton High School 1977 — 1981
College Prep
School of Life
Masters, Relationship Building and Human Nature
Oracle October 2009 - Present
MICROS Systems, Inc. January 2007 - May 2009
Micros Systems May 2005 - January 2007
Legal Sea Foods March 1994 - May 2005
Capital Grille January 2003 - September 2004
Skills
POS, Hospitality, Sales, Cold Calling, Outside Sales, Sales Presentation..., Closing Abilities, Sales Abilities, Long-term Customer..., Territory..., Exceeding Quotas, Prospecting Skills, Cold Calling Experience, Quotas, Qualifying Prospects, Selling Skills, Restaurants, Restaurant Management, Micros, Customer Service, Food & Beverage, Account Management, Solution Selling, POS solutions, New Restaurant Openings, ServSafe, Culinary Education, Love to Cook, Labor Control, Salesforce.com, Sales Process, Income Statement, Direct Sales, Catering, Management, SaaS, Training, Marketing, Recruiting, Selling, Contract Negotiation, Process Improvement, Hiring, Menu Development, Hospitality Industry, Food, Lead Generation, Team Building, Inventory Management, CRM
Education
Purdue University 1989 — 1992
Bachelor of Science, Hotel, Restaurant and Institutional Management
Paul Smith's College 1987 — 1989
Associate of Science, Hotel and Restaurant Management
Amherst Central High School 1983 — 1987
General
Sapient June 2008 - Present
LRUCC September 2004 - June 2013
American Red Cross December 2007 - May 2008
American Red Cross 2004 - December 2007
American Red Cross 2001 - 2004
Sage Software 1998 - 2000
MICROS Systems, Inc. 1981 - 1998
Skills
Project Management, Process Improvement, Qualified Teacher, Musicians, Acoustic Guitar, Long Distance Running, System Testing, Team Building, Home Improvement, Community Development, Adventure Travel, Management, Leadership, Testing, Training, Technical Writing, PMP, SDLC, Visio, Project Planning, ITIL, SharePoint, Business Process, Agile Project Management, PMO
Education
Cornell University 1979 — 1981
MPS, Hotel & Restaurant Administration
University of Utah 1975 — 1978
Bachelor of Music Education, Choral Education
Woodstock School 1964 — 1972
Parsons Corporation April 2011 - Present
Life Time Fitness June 2009 - March 2011
MICROS Systems, Inc. January 2007 - August 2008
Julius West Middle School October 2004 - December 2006
DR Horton June 2004 - April 2006
Property Capital August 2002 - November 2003
Skills
Microsoft Excel, Strategy, Engineering, Strategic Planning, Project Management, Microsoft Office, Process Improvement, Risk Management, Management, Continuous Improvement, Enterprise Software, Customer Service, Account Management, SharePoint, Business Process..., Training, Contract Negotiation, Software Documentation, Research, Time Management, Marketing, Leadership, Integration, Troubleshooting, Proposal Writing, Contract Management, Program Management, Construction, Visio, Databases, Procurement, MS Project, Project Planning, Business Analysis, Project Coordination, Analysis, Technical Writing, Outlook, Software Implementation
Education
Towson University 1999 — 2001
BS, Mass Communication
Hayman Consulting Group LLC August 2006 - Present
XCO Software LLC November 2009 - Present
MICROS Systems, Inc. January 2000 - June 2006
MICROS of South Florida, INC January 1996 - December 1999
Hayman Systems August 1974 - December 1999
Skills
Sales, Sales Management, Vendor Management, Marketing, CEOs, Business Acquisition, Product Development, Strategic Planning, Strategic Partnerships, Account Management, New Business Development, Marketing Strategy
Education
Boston University - School of Management 1970 — 1974
Bachelor's Degree, Marketing and Finance, Magna Cum Laude
Groupon 2012 - 2012
MICROS Systems, Inc. 2011 - 2012
Del Monte Meat Company 2010 - 2010
U.S. FOODSERVICE 2008 - 2009
SYSCO San Francisco 2004 - 2008
GUCKENHEIMER at PEOPLESOFT 2003 - 2004
Skills
New Business Development, Sales, Sales Operations, Food Service, Business Development, Sales Process, Selling, Marketing, Management, Product Development, Market Research, Customer Service, Forecasting, Inventory Management, Sales Management, Account Management, Cold Calling
Education
California Culinary Academy 1999 — 2001
Associate of Occupational Studies Degree in Culinary Arts, Culinary Arts
St. Mary's College of California 1998 — 2000
Business Administration and Management, General
Regis University 1997 — 1998
Business Administration and Management, General
General Dynamics Information Technology November 2012 - May 2013
Silver Spring Employmment Support Group March 2012 - November 2012
Northroup Grumman March 2012 - March 2012
TCOM, L.P. February 2009 - July 2011
DoDEA October 2007 - September 2008
TallyGenicom May 2007 - June 2007
Docucorp International (now Oracle in Atlanta) March 2004 - December 2006
TCOM, L.P. March 2003 - October 2003
Visual Networks April 2001 - November 2002
MICROS Systems, Inc. October 1996 - April 2001
Skills
Visio, Hardware, Adobe Acrobat, Manuals, Electronics, Technical Writing, FrameMaker, Editing, Word, Windows, Documentation, Content Management, Excel, RoboHelp, PowerPoint, Agile, Online Help, Telecommunications, Web Content, SDLC, Analysis, Requirements Analysis, Instructional Design, Troubleshooting, Paint Shop Pro, Corel Draw, Visual SourceSafe, Knowlix, English, Technical Documentation, IT, Microsoft Word, Agile Methodologies, Software Documentation, XML, Technical Communication, Technical Support, Testing, CMS, Training, Software Development, Release Notes, MS Project, Microsoft Excel, Unix, Proposal Writing, PaintShop Pro, Databases, Captivate, VSS
Education
The Johns Hopkins University 1985 — 1990
M.S.
University of Maryland College Park 1969 — 1973
B.A.
Cirrus Logic January 2008 - Present
Spansion LLC October 2006 - January 2008
Cypress Semiconductor 2002 - 2006
Syntricity 2001 - 2002
Micros Systems, Inc. 2000 - 2001
Arrow Electronics 1997 - 2000
AMD 1984 - 1996
Teleram Communications Corp. 1978 - 1983
Skills
Sales Management, Marketing Strategy, Sales, Sales Operations, Channel, Product Marketing, Multi-channel Marketing, Leadership, Channel Strategy, Negotiation, Channel Partners, Business Development, Product Development, Competitive Analysis, Program Management, New Business Development, Business Coaching, Semiconductors, Management, Semiconductor Industry, Strategic Partnerships, Cross-functional Team..., Consumer Electronics, IC, Analog, Go-to-market Strategy, Mixed Signal, ASIC, Technical Marketing, Power Management
Education
Loyola College in Maryland 1994 — 1997
MBA
Worley Catastrophe Response, LLC 2011 - Present
Commercial Kitchen Solutions June 2006 - January 2011
Micros Systems, Inc. January 2005 - June 2006
Custom Business Solutions July 2003 - January 2005
Hospitality Industry 1982 - 2003
Skills
Salesforce.com, Budgets, Strategic Planning, Cold Calling, Liability, Customer Service, Direct Sales, Solution Selling, Contract Negotiation, Account Management, Property & Casualty..., Casualty, Insurance Adjusting, Insurance, Commercial Lines, Casualty Insurance, Claim, Claims Management, Commercial Insurance, Management, Team Building
Education
University of North Texas 1983 — 1988
BBA, Real Estate/Finance
Oracle Hospitality October 2014 - Present
MICROS Systems, Inc. August 1994 - September 2014
Micros Retail Systems 1989 - 1994
Skills
Hospitality, POS, Sales Process, Solution Selling, Hospitality Industry, Hotels, Hospitality Management, Revenue Analysis, Micros, Customer Satisfaction, Property Management..., Account Management, Food & Beverage, Resorts, Inventory Management, Restaurants, Catering, Menu Development, Food, Food Service, Wine, Sales Presentations, Culinary Skills, Leadership, Cooking, Sales, Customer Service, Yield Management, Income Statement, Restaurant Management, Hotel Management, Sales Management, Trade Shows, Direct Sales, P&L Management, Front Office, Forecasting, Team Building, Hiring, Salesforce.com, Casino, Training, Sales Operations, Selling, New Business Development, Cold Calling, Strategic Partnerships, E-commerce, B2B, P&L
Education
The Culinary Institute of America 1982 — 1985
AOS, Culinary Arts
Team Beachbody September 2011 - Present
MICROS Systems, Inc. July 1999 - Present
Skills
Goal Oriented, Hospitality, Revenue Analysis, Hotels, Project Management, Account Management, Resorts, CRM, Management, Strategic Planning, Leadership, Customer Service, Enterprise Software, Integration, Team Leadership, Business Strategy, Business Planning, Team Management, Sales Management, Time Management, Software Documentation, Selling, Team Building, Training, Customer Satisfaction, Opera, Sales
Education
University of Denver 1995 — 1999
BSBA, Hospitality
Oracle October 2014 - Present
MICROS Systems, Inc. April 2014 - Present
MICROS Systems Inc March 2011 - April 2014
Miranda Graphic Systems, Inc. 1997 - 1999
Skills
Data Guard, Oracle RAC, Oracle Application..., RMAN, Oracle, Database Administration, Oracle Applications, Databases, Performance Tuning, Database Design, PL/SQL, Oracle Enterprise..., SQL*Plus, Oracle Reports, Data Migration, Data Modeling, Solaris
Education
University of Massachusetts, Amherst 1999 — 2003
Micros Systems, Inc. 2004 - Present
Education
Towson University 1987 — 1990
Heartland Payment Systems December 2014 - Present
RJT Associates, LLC July 2012 - Present
Green Living One World 2010 - September 2014
Power Secure Lighting (Solais) 2012 - 2012
Revolution Lighting Technologies, Inc. 2009 - 2010
MaxCF, Inc 2006 - 2009
Rewards Network September 2003 - October 2006
Micros Systems, Inc October 2001 - August 2003
SoftChoice 1998 - 2001
Fidelity Press, Inc September 1994 - September 1998
Skills
Cloud Computing, Sales Presentations, Business Development, Account Management, Positioning, Marketing Strategy, Start-ups, Digital Marketing, Competitive Analysis, Mobile Devices, Salesforce.com, Sales Management, Direct Sales, Direct Marketing, Strategic Partnerships, SaaS, CRM, Social Media, Management, Negotiation, Email Marketing, New Business Development, Strategy, Lead Generation, Social Networking, Entrepreneurship, Sales Operations, Sales, Selling, Team Building, Strategic Planning, Leadership, Cold Calling, Training, Solution Selling, Sales Process, Product Marketing, B2B, Pricing
Education
University of New Hampshire 1987 — 1991
Bachelor of Arts (BA), Communications
Wayland High School 1983 — 1987
Micros Systems, Inc. November 1999 - September 2014
Skills
Integration, Product Management, SaaS, Enterprise Software, Software Project..., Software Implementation, Requirements Analysis, Web Services, Property Management...
Education
Institute of Hotel Management, Catering Technology and Applied Nutrition 1987 — 2001
Kendriya Vidyalaya 1980 — 1991
Doctor Harisingh Gour Vishwavidyalaya 1986 — 1988
bsc, geology
Kendriya Vidyalaya 1980 — 1985
Micros Systems, Inc. September 2007 - July 2011
Hospitality Solutions International August 2004 - April 2007
Education
University of Houston
eConnect August 2015 - Present
MICROS Systems Inc. April 1997 - August 2015
LGS 1995 - 1997
Skills
Sales, Sales Management, Forecasting, New Business Development, Sales Operations, Employee Training, POS, Program Management, Hospitality, Recruiting, Customer Satisfaction, Solution Selling, Account Management, Hospitality Management, Negotiation, Customer Service, Direct Sales, Team Building, Competitive Analysis, Management, Market Planning, Sales Process, Project Planning, Selling, CRM, Income Statement, Salesforce.com, B2B, SaaS, Sales Presentations, P&L Management, Strategic Partnerships, Cold Calling, Enterprise Software, Hiring, Trade Shows, Team Leadership, Contract Negotiation, Key Account Management, Leadership, Business Development, Lead Generation, Customer Retention, Start-ups, P&L
Education
University of Nevada-Las Vegas 1984 — 1988
LHS
Communications Training Analysis Corp. (CTAC) May 2015 - Present
Optimos Acentia October 2014 - April 2015
Escher Group May 2013 - November 2013
Live Nation 2004 - 2013
ABCO Technology 2003 - 2004
MICROS Systems Inc 1999 - 2002
Skills
SQL, Oracle, Databases, Unix, Citrix, Access, Perl, PL/SQL, BMC Remedy, VNC, Outlook, Amdocs Clarify, PC Anywhere, Quest vWorkspace, Microsoft SQL Server, Micros, SDLC, Troubleshooting, SharePoint, Windows, HTML, Management, Operating Systems, Project Management, Software Documentation, Training, Integration, Technical Support, MS Project, Linux, Servers, Computer Hardware, Software Installation, TCP/IP, Leadership, Hardware, Cisco Technologies, Help Desk Support, Information Technology, System Administration, Vendor Management, Agile Application..., Perforce, Active Directory, Disaster Recovery, Agile Methodologies, Quality Assurance, Microsoft Project, Business Analysis, Enterprise Software
Education
University of Wisconsin-Platteville 2012 — 2015
Master's Degree, Project Management
University of Phoenix 2007 — 2011
Bachelor's Degree, Information Technology Software Engineering
Methodist Health System October 2013 - Present
Dickey's Barbecue Restaurants, Inc. January 2012 - October 2013
Dickey's Barbecue Restaurants, Inc. November 2010 - January 2012
MICROS Systems Inc October 2007 - November 2010
Asia Nightlife & Dining May 2007 - October 2007
Gotham City Restaurant Group April 2005 - April 2007
Skills
POS, Team Building, Enterprise Software, Account Management, SaaS, Leadership, Hospitality, Strategic Planning, Salesforce.com, Team Leadership, Customer Service, Cloud Computing, Restaurants, Vendor Management, Project Management, Start-ups, Sales, Training
Education
University of North Texas
Bachelor of Art, Spanish Literature, Concentration: Marketing/Logistics
Ibero Americana, Mexico City DF, Mexico
Intensive Spanish language, literature and culture classes
SGHS 1987 — 1991
Taking some time for myself.com March 2009 - Present
Micros Systems August 2008 - March 2009
MICROS Systems, Inc. August 2002 - August 2008
MICROS of Central Florida, Inc. September 1984 - August 1993
Education
University of Central Florida 1981 — 1985
Balboa High School 1979 — 1981
diploma, general
9C, Inc. and Quintexco, Inc. January 2003 - Present
Micros Systems 2001 - 2002
MICROS Systems, Inc. 1998 - 2001
MICROS Systems 1993 - 1998
Skills
Sales, Account Management, Team Building, Franchising, Sales Management, Start-ups, Entrepreneurship, Sales Process, Strategic Planning, E-commerce, Management, New Business Development, Solution Selling, Lead Generation, SaaS, Customer Service
Education
Cornell University 1982 — 1986
BS, Industrial and Labor Relations
IBM - Federal Division April 2008 - Present
SAIC 2007 - 2008
MICROS Systems, Inc. 2000 - 2007
Micros Systems October 1998 - August 2000
Skills
Enterprise Software, Solution Architecture, Enterprise IT Strategy, Agile Methodologies, Quality Assurance, Requirements Analysis, SDLC, Virtualization, Cloud Computing, SaaS, Cloud Applications, Business Intelligence, Business Development, Management, Software Sales, Software & Hardware...
Education
University of Maryland Baltimore County
Physics, Computer Science
University of Maryland University College
Information Systems Management
MICROS Systems, Inc. 2004 - Present
Skills
Enterprise Software, Talent Acquisition, HRIS, Employee Benefits, Talent Management, Personnel Management, Deferred Compensation, Workforce Planning, Performance Management, FMLA, Hiring, Onboarding, Human Resources, Benefits Administration, Applicant Tracking..., Employee Relations, Recruiting, Management
Education
Central Michigan University 1986 — 1990
BSBA Management and Marketing
General Dynamics Advanced Information Systems August 2012 - Present
InfoAssure, Inc. August 2007 - August 2012
Micros Systems, Inc. 2005 - 2007
Micros Systems November 1999 - July 2005
Skills
Software Development, Software Implementation, SQL, Integration, Business Analysis, Agile Methodologies, Software Project..., XML, Java, Spring, C#, Microsoft SQL Server, Visio, PL/SQL, Operating Systems, Software Documentation, Public Key Cryptography, Cryptography, Security, Linux, Project Management, Product Management, SharePoint, SaaS, SDLC
Education
Iowa State University 2000 — 2004
University of Maryland University College
Smart Hospitality Corporation May 2002 - Present
NXTV, Inc. 2001 - 2002
On Command 2000 - 2001
MICROS Systems, Inc. 1994 - 2000
Factory Mutual Engineering 1988 - 1989
Skills
Sales Management, Hospitality, Hotels, New Business Development, Vendor Relations, Contract Negotiation, Team Leadership, Hospitality Industry, IPTV, VOD, Budgets, Customer Satisfaction, Event Management, Marketing Strategy, Sales, Wireless, Customer Service, Direct Sales, B2B, Revenue Analysis, Account Management, Strategic Partnerships, Team Building, Forecasting, Income Statement, Resorts, Product Management, Operations Management, Strategic Planning, Start-ups, Product Marketing, Pricing, P&L
Education
California State University, Fresno 1982 — 1988
BS, Mechanical Engineering
Ward-Boland Associates 2012 - Present
Ward Boland July 2008 - March 2012
MICROS Systems, Inc. 1996 - 2008
Education
University of Maryland College Park 1993 — 1996
Master of Business Administration (MBA)
Cornell University 1977 — 1984
Hotel
American Casino & Entertainment Properties January 2015 - Present
MICROS Systems Inc August 2014 - November 2014
Caesars Entertainment Corporation May 2014 - July 2014
Switch August 2013 - October 2013
Clark County School District March 2013 - May 2013
UPS September 2012 - December 2012
ITT Systems September 2007 - September 2008
United States Air Force March 2001 - June 2007
Education
University of Phoenix 2010 — 2015
Bachelor of Science (B.S.), Information Technology
E. N. Brown, Inc. November 1995 - Present
MICROS Systems, Inc. March 2010 - September 2010
Lilly Software Associates, Inc. October 1996 - October 2003
The Stouffer Restaurant Corporation & Sheraton Hotels March 1984 - January 1996
Skills
Contract Negotiation, Customer Satisfaction, B2B, Customer Service, Key Account Management, Business Development, Customer Relationship..., Sales Presentations, Sales Cycle Management, Communication Skills, CRM, Sales, Account Management, Management, Solution Selling, Enterprise Software
Education
Lansing Community College 1982 — 1985
WorldWide Tech Services February 2013 - Present
Garbanzo Mediterranean Grill July 2012 - January 2013
StoneWerks January 2010 - June 2012
MICROS Systems, Inc. March 2007 - November 2009
MICROS Systems, Inc. 2005 - 2007
MICROS Systems, Inc. 2003 - 2005
MICROS Systems, Inc. January 2002 - January 2003
Sonoma's Bar & Grille January 1998 - January 2002
Michael's Pub January 1995 - November 1999
Skills
Software Implementation, Property Management..., Software Installation, Hands-on Training, Troubleshooting, Software Documentation, Customer Service, Hospitality, Hotels, POS, Project Management, Microsoft Office, Revenue Analysis, Computer Hardware, WebEx, CompTIA A+ Certification, DCSE, Lenovo Certified, Sony Certified, Team Leadership, Windows, Business Analysis, Organization &..., Proprietary Software, IT Solutions, Ticketing Systems, Solution Implementation, Software Solutions, Interfaces, User Interface, DOS, Databases, Restaurant Management, Technical Documentation, Remote User Support, Cisco VPN, PC Anywhere, GoToMeeting, Contract Management, Portfolio Management, Dell Computers, Dell Workstations, Time Management, Restaurants
Education
Lincoln Technical Institute 2001 — 2002
Associates, IT/Help Desk
Art Institute of Fort Lauderdale 1994 — 1994
Music & Video Business
Check Point Software Technologies, Ltd. December 2014 - Present
FTI Consulting March 2014 - December 2014
Micros Systems, Inc. August 2011 - March 2014
AT&T July 2003 - August 2011
USinternetworking August 2003 - September 2006
Affiliated Computer Services October 2000 - August 2003
PageNet July 1992 - September 1998
Skills
Data Center, Disaster Recovery, Integration, Cloud Computing, Virtualization, ITIL, Networking, Vendor Management, Network Security, Security
Education
Towson University 1987 — 1991
Bachelor of Science
Micros Systems 2003 - Present
Gazelle Systems 2000 - 2002
MICROS Systems, Inc. 1991 - 2000
Skills
Management, Solution Selling, POS, Miller Heiman Sales..., SaaS, Account Management, Product Management, Enterprise Software, Strategic Partnerships, Long-term Customer..., Direct Sales, Sales Presentations, New Business Development, Sales Process, Team Building, Return on Investment..., Salesforce.com, Sales Management, Lead Generation, CRM, Networking, Start-ups, Leadership, Strategy, Sales, Budgets, Selling, Income Statement, Business Development, Product Marketing, Cross-functional Team..., B2B, Cold Calling, Contract Negotiation, Managed Services, Sales Operations, P&L Management, Marketing Strategy, Executive Management, Integration, Team Leadership, Strategic Planning, E-commerce, Cloud Computing, Channel Partners, International Sales, Consulting, Key Account Management, Business Strategy, Channel Sales
Education
Assumption College 1976 — 1980
Bachelor of Science (BS), English Language and Literature/Letters
SAIC 2009 - Present
The Rose Group February 2007 - January 2009
the rose group 2001 - 2009
MICROS Systems, Inc. September 2005 - February 2007
micros systems, inc 2005 - 2007
Arundel Elevator July 2004 - September 2005
kliskey marketing 1999 - 2000
Eddie's Creekside 1996 - 2000
Education
Kent State University 1996 — 1999
Bachelor, Advertising
Brecksville-Broadview Heights High School
Oracle August 1988 - Present
MICROS Systems Inc August 1988 - October 2014
Skills
Project Management, Business Analysis, Integration, SQL, Software Project..., Leadership, CRM, Account Management, Software Development, Microsoft SQL Server
Education
University of New Orleans 1982 — 1986
Business, Junior
Bay Bank, FSB (Formerly Bay National Bank) March 2009 - July 2014
Independence Federal Savings Bank February 2013 - May 2013
FTI Consulting May 2012 - August 2012
MICROS Systems, Inc. 2006 - 2008
State Treasurer’s Office: Banking Services Division (BSD) 2003 - 2006
Sylvan International Universities 2003 - 2003
Allfirst Financial Inc. 1992 - 2003
Skills
Accounting, Financial Reporting, Internal Controls, Account Reconciliation, General Ledger, Banking, Financial Statements, Analysis, Finance, Management, Consolidation, CPA, Journal Entries, Data Analysis, Leadership, Microsoft Excel, Spreadsheets, GAAP, Financial Analysis, SEC filings, Corporate Tax, Corporate Finance
Education
University of Maryland - Robert H. Smith School of Business 1978 — 1982
BS Business Administration, Accounting
GateHouse Media 2014 - Present
Shaw Suburban Media - Suburban Life Media September 2011 - October 2014
Private Company October 2014 - 2014
DeVry University July 2011 - September 2011
NJT and Associates, LLC. September 2004 - September 2011
Sears Holdings Corporation 2007 - 2011
Micros Systems, Inc. November 1999 - September 2004
Skills
Windows Server, Windows, OS X, Servers, Networking, Operating Systems, Wireless Networking, Help Desk Support, Access, Security, Mac OS, Databases, Microsoft Office, Windows Server 2003, Mac OS X Server, Cisco Switches, Smartphones, Tablets, Mac OS X, EnCase, Symantec Antivirus, ESET Antivirus, Sarbanes–Oxley Act, S2 NetBox Door Security, MS Office Suite, Toshiba Phone Systems, Sonicwall, Lenel Security, Cisco Nexus, Windows 7, VPN, Firewalls, Windows XP, Customer Service
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MBA, Information Security, Graduated with Distinction, 4.0
DeVry University 2009 — 2011
Bachelor of Science, Computer Information Systems, Graduated Magna Cum Laude, 3.8
International Academy of Design 2009 — 2011
Computer Forensics, 4.0
Joliet Junior College 1991 — 1996
Associates in Applied Science
BroadSoft May 2015 - Present
MICROS Systems Inc January 2006 - February 2015
Skills
Financial Reporting, Customer Service, Management, Sarbanes-Oxley Act, Accounting, Leadership, Account Reconciliation, Business Analysis
Education
University of Phoenix 2013 — 2016
MBA Masters, Business Administration
University of Phoenix
B.A, Business Management
Micros Retail Systems, Inc. June 1986 - Present
MICROS Systems, Inc. March 1983 - November 1985
Skills
SaaS, E-commerce, Retail, New Business Development, Direct Sales, POS, Solution Selling, Enterprise Software, Salesforce.com, Account Management, Sales Process, Sales Management, Product Management, Lead Generation, Start-ups, Team Building
Education
Rutgers, The State University of New Jersey-Newark 1973 — 1978
BA, History
Oracle Corporation October 2014 - Present
MICROS Systems, Inc. November 2010 - September 2014
Ethiopian Telecommunication Corporation February 2008 - March 2010
Ethiopian Telecommunication Corporation October 2004 - February 2008
Skills
SQL, Oracle, Microsoft SQL Server, Java, JavaScript, HTML, XML, MySQL, Requirements Analysis, SDLC, Databases
Education
College of Telecommunications & Information Technology 2005 — 2008
M.Sc. Degree, Information Technology
Addis Ababa University 2002 — 2004
•B.Sc. Degree, Information System
MTCLogistics August 2015 - Present
Johns Hopkins HealthCare October 2010 - August 2015
micros Systems, Inc October 2000 - 2010
Skills
Software Documentation, Cross-functional Team..., Customer Satisfaction, Leadership, Networking, Team Building, Troubleshooting, Team Leadership, Technical Support, Management, Operations Management, CRM, Business Intelligence, Customer Service, Process Improvement, Data Analysis, Project Management, Program Management, Healthcare Information..., Training, HIPAA
Education
University of Phoenix 2003 — 2006
M.D. 2006 Bachelors Degree, Information Systems
Mount Saint Joseph 1985 — 1989
Oracle October 2014 - Present
Citizens Review Board for Children July 2010 - Present
Together Holy Thou Stand Fellowship 2008 - Present
MICROS Systems, Inc. December 1998 - Present
Oracle May 2015 - September 2015
Skills
Team Building, Leadership, Management, Team Leadership, Training, Customer Satisfaction, Microsoft Excel, Account Management, Accounts Receivable, Invoicing, Sales, Business Analysis, Salesforce.com, Project Management, Accounting, Account Reconciliation, Customer Service, Oracle Applications, Forecasting, Microsoft Office, Process Improvement, Oracle, Public Speaking, PowerPoint, Skip Tracing, •Credit Investigations, Administrative..., Service Quality, Quality Control, Consumer Credit &..., Teamwork, Teaching, Pastoral Care, Preaching, Biblical Studies, Hospitality, Invoice Processing, Consulting
Education
Cappa Chell Finishing School and Model Agency in Tysons Corner, Va. 1980 — 1981
Certificate/ completed -graduated, Finishing'' is really what it is all about.Self-inspection, self-analysis.Modeling skills, self-es, Equivalent to an “A”
Prince George's Community College 1976 — 1978
Incomplete/ future- -to finish, Business Administration and Management, General, Did not finish/Incomplete
MICROS Systems Inc February 2012 - Present
Omni Hotels July 2009 - December 2011
Skills
Micros, Hospitality Management, Hotels
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2002 — 2006
Business, Hospitality
AB Meyer October 2014 - Present
Live in Fitness Enterprise August 2008 - April 2014
MICROS Systems Inc February 2007 - July 2008
Hennessy's Tavern Inc. November 2004 - July 2006
Skills
Social Media Marketing, Social Media, Marketing Strategy, Advertising, Public Relations, Sales, Marketing, Social Networking, Microsoft Office, Event Planning, Online Advertising, Customer Service, Account Management
Education
University of Southern California 1996 — 2001
Bachelor of Arts (B.A.), Cinematography and Film/Video Production
Allied Barton Security Services October 2013 - Present
New Horizon Security Services, Inc. June 2013 - October 2013
Allied Barton Security Services August 2011 - May 2013
Centuria Corporation 2007 - 2010
Knox Video Yechnologies February 1999 - April 2002
MICROS Systems, Inc. 1994 - 1997
Frederick Electronics 1982 - 1984
Frederick Electronics 1982 - 1984
Skills
Manufacturing, Inventory Management, Electronics, Leadership, Vendor Management, Cross-functional Team..., Retail Property Safety..., Security, Engineering Management, Team Building, Training, Troubleshooting
Education
Maryland Drafting Institute 1977 — 1978
Mechanical Drafting Technology, 4.0
Montgomery College 1974 — 1976
Associate's Degree, Computer Science and general business, 2.8
Capital Institute of Technology 1971 — 1972
Electronics Technology, 4.0
U.S. Training Academy
MICROS Systems, Inc. June 2006 - January 2011
MICROS Systems Inc November 2003 - June 2006
MICROS Systems Inc June 2000 - November 2003
MICROS Systems, Inc. April 1997 - June 2000
Duty Free International, Inc. August 1992 - April 1997
Bell & Howell Corporate Office June 1989 - August 1992
Bell & Howell Baileys Crossroads, VA October 1982 - June 1989
Skills
POS, Sales Process, Income Statement, Micros, Sales Management, Technical Support, Strategic Planning, Software Implementation, Account Management, SaaS, Direct Sales, New Business Development, Team Building, Solution Selling, Process Improvement, Product Development
Education
Elgin Community College
Management
Essex Community College
Management
MICROS Systems, Inc. October 1993 - December 2004
MICROS Systems, Inc. October 1993 - December 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, PowerPoint, Public Speaking, Retail, Budgets
Education
The University of Akron
Oracle October 2014 - Present
MICROS Systems, Inc. December 2011 - Present
Skills
Microsoft Office, Customer Service, Access
Education
Rutgers, The State University of New Jersey-New Brunswick 2006 — 2010
BA, Sociology and Psychology
The Connection, Inc. August 2012 - Present
Norfield Data Products/CCI June 2006 - November 2011
CSC at Sikorsky Aircraft September 2004 - June 2006
Forza-Bassett Technology Solutions October 2003 - March 2004
Modis IT - Mohegan Sun Casino April 2003 - July 2003
Trak Systems, Inc. August 1999 - August 2002
Micros Systems, Inc. August 1997 - August 1999
Golf Digest Driving Range February 1997 - June 1997
Dagar Software June 1989 - August 1996
Skills
Databases, Operating Systems, Linux, Programming, Software Engineering, .NET, Troubleshooting, Testing, SQL, Software Development, Technical Support, Windows, Web Applications, Hardware, Networking, Crystal Reports, HTML5
Education
University of Hartford 1983 — 1987
Bachelor of Science, Computer Engineering
Sacred Heart High School 1979 — 1983
Diploma
MICROS Systems Inc July 2005 - Present
Republic Services- All Service Broward 2003 - 2005
Skills
Revenue Recognition, Strategic Planning, Account Management, Accounting, Accounts Payable, Accounts Receivable, Budgets, Financial Reporting, Forecasting, Process Improvement, Start-ups, Business Development, Cost Accounting, Cost Management, Financial Accounting, Leadership, Negotiation, P, Sales Management, Training, New Business Development
Education
University of South Florida 1988 — 1991
BS in Accounting, Accounting, Graduate
New2U Computers September 2011 - January 2013
Micros Systems, Inc August 2007 - September 2011
TE Connectivity March 2000 - August 2007
SMT NW January 1997 - January 2000
US Army January 1995 - January 1997
Skills
Troubleshooting, Computer Hardware, Active Directory, Windows Server, Technical Support, Hardware, Servers, XP, Software Installation, Windows, System Administration, Windows 7, Network Administration, TCP/IP, Printers, Networking, Laptops, Dell Computers, DHCP, VPN, Customer Support, A+ Certified, Operating Systems
Education
University of Phoenix 2009 — 2010
Associate's degree, IT/Networking
University of Phoenix
Associates Degree, Information Technology & Networking
MICROS Systems, Inc. November 2006 - Present
Skills
C#, .NET, Microsoft SQL Server, Visual Studio, IIS, ASP.NET, Web Applications, Windows Server, CSS, Databases, Linux, Encryption, HTML, JavaScript, jQuery, Web Services, AJAX, XML, SOAP, ASP, MVC
Education
University of Maryland College Park 1998 — 2005
Bachelor of Science (BS), Computer Science
Montgomery College 1999 — 2001
Associate of Science (AS), Computer Science
MICROS Systems Inc January 2014 - Present
MICROS Systems Inc January 2014 - Present
Skills
Management, Leadership, Team Leadership, Team Building, Training
Education
University of Phoenix 2009 — 2014
Bachelor's degree, Information Technology