Asset Acceptance
Industry: Company
DescriptionAsset Acceptance is a trade name used by several companies owned by the parent corporation Asset Acceptance Capital Corporation, which has existed since the formation of the predecessor company in 1962. Asset Acceptance Capital Corp's main revenue-generating subsidiary is Asset Acceptance, LLC. Customer service: 1 (800) 545-9931 CEO: Rion B. Needs (Jan 2009–) Headquarters: Warren, MI Founded: 1962 Subsidiaries: Premium Asset Recovery Corp, BSI eSolutions, LLC, Parent organization: Encore Capital Group
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Asset Acceptance Employees
Law Offices of Rhonda D. Zimmerman March 2013 - Present
Fresenius Medical Care 2011 - 2013
Law Offices of Rhonda D.Zimmerman January 2007 - March 2009
Asset Acceptance February 2005 - December 2007
Zimmerman & Naderpour, PA May 2001 - June 2004
Sage Law Offices November 1991 - April 2001
Skills
Collections, Contract Negotiation, Healthcare Management, Mediation, Health Insurance, Management, Project Management, Civil Litigation, Marketing, Training
Education
University of Miami School of Law 1984 — 1987
Juris Doctor (J.D.), Law
Hofstra University 1980 — 1984
Bachelor's Degree, Psychology/Marketing
Oceanside High School-Oceanside, NY 1978 — 1980
High School
General Motors April 2014 - Present
Asset Acceptance May 2012 - May 2013
Musician - HighMay June 2010 - December 2012
Self Employed April 2009 - September 2012
R.L. Polk June 2008 - August 2008
Asset Acceptance June 2005 - August 2007
Skills
HTML, CSS, Photoshop, InDesign, Flash, Illustrator, Dreamweaver, Request for Proposal, Excel, PowerPoint, Access, Data Entry, Mac OS X, Computer Repair, Computer Maintenance, PC Troubleshooting, Mac Troubleshooting, Computer Support, Desktop Publishing, Troubleshooting, Technical Support, OS X
Education
Eastern Michigan University 2003 — 2011
Communication Technology, Graphics/Web
Missouri State University 2007 — 2008
Computer and Information Sciences, General
FMS - Financial Management Systems August 2015 - Present
Ceannate Corp. September 2014 - Present
Ceannate Corp./FMS January 2013 - Present
Buy It Now June 2007 - Present
Asset Acceptance Capital Corp 2003 - 2007
Asset Acceptance 2003 - 2007
Transamerica April 1998 - December 2002
Transamerica Distribution Finance 1998 - 2002
GE Capital August 1983 - March 1998
General Electric Capital 1983 - 1998
Skills
Call Center, Performance Management, Change Management, Process Improvement, Vendor Management, Credit, Credit Analysis, Coaching, Team Leadership, Operations Management, Customer Service, Team Building, Loans, Risk Management, Business Process..., Employee Engagement, Portfolio Management, Strategic Planning, Project Management, Training, Call Centers, Management, Credit Cards, Leadership, Leadership Development, Outsourcing, Recruiting, Banking, Employee Relations, Strategy, Executive Management, Talent Acquisition
Education
Elmhurst College 1987 — 1989
BS, Human Resource Management
Western Illinois University 1980 — 1983
AA, Business Administation
Cary Grove High 1976 — 1980
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
K.D. White Enterprise, Inc. March 2014 - Present
FInding My Way September 2013 - Present
General Dynamics Information Technology December 2014 - April 2015
Natural Flair International Corp. June 2008 - January 2014
Auto Damage Appraisers August 2013 - December 2013
Thomas L. Cardella & Associates January 2012 - May 2013
Asset Acceptance October 2007 - January 2008
Bonded Collection Corporation August 2006 - May 2007
Bonded Collection Corp August 2006 - May 2007
Pitney Bowes Management Services October 2005 - June 2006
Skills
Telephone Skills, Customer Satisfaction, Customer Service, Data Entry, Management, Microsoft Excel, Account Management, 10 Key, Sales, Process Scheduler, Collections, Detail Orientation, Team Leadership, Debt Collection, Debt Negotiation, Office Services, Reception, Court Runs, Reliability, Quality Oriented, Typing, Cross Training, Account Representative, Appointment Scheduling, Microsoft Office, Service Excellence, Able To Multi-task, Cross-functional Team..., PowerPoint, Skip Tracing, PBX, Inter-Office Messenger, General Office Duties, Teamwork, Research, Hospitality, Time Management, Training, Call Centers, Filing, Customer Retention, Customer Experience, Phone Etiquette, Fax, Outlook, Fiction Writing, Publishing, Editing
Education
American InterContinental University 2009 — 2011
N/A, Business Administration/Human Resources
Career Development Training 2005 — 2006
Kennedy-King College 2003 — 2003
Certificate, Certified Nurses Assistant
Southern Illinois University 2001 — 2002
General studies
Crane High School 1997 — 2001
Diploma, General Ed.
Terra Management Services, Inc. August 2015 - Present
Morgan & Morgan P.A. July 2014 - July 2015
Morgan & Morgan, P.A. January 2014 - July 2014
Asset Acceptance September 2009 - January 2014
David W. Pettis, Jr. P.A. January 2007 - December 2008
Skills
Legal Assistance, Administrative..., Wordperfect, Skip Tracing, Fax, Microsoft Excel, Data Entry, Telephone Skills, Spreadsheets, Outlook, Office Management, Office Administration, Notary Public, Legal Documents
Education
Riverview High School 2000 — 2004
D G Erwin Technical Center
certification, Administrative Assistant and Secretarial Science, General
Grace Episcopal Church, Mt. Clemens July 2014 - Present
SoundSorceress Studio August 2011 - Present
Spectrum Singers August 2013 - August 2014
Rackham Symphony Choir September 2011 - September 2013
The Lesson Rooms January 2012 - August 2013
General Motors Employees' Chorus January 2007 - May 2013
Peace Unity Church January 2005 - July 2012
Asset Acceptance October 2005 - June 2011
The Pryde 2002 - 2006
First Congregational Church UCC, Rochester, Michigan August 2001 - March 2003
Skills
Choral, Vocal Performance, Music Theory, Writing Skills, Social Networking, Music, Singing, Conducting, Vocal, Composition, Teaching, Music Education, Piano, Vocal Coaching, Classical, Microsoft Office, Pianist, Composing, Arts, Weddings, Songs, Songwriting, Musical Theatre, Sound, Keyboards, Ensemble, Recording, Band, Performing Arts, Choral Conducting, Finale, Public Speaking, Music Production, Performing, Studio Recording, Concerts, Vocalist, Original Music, Chamber Music, Musicians, Entertainment, Editing, Piano Playing, Blogging, Guitar, Audio Engineering, Voice Lessons, Improvisation, Voice Over, Acting
Education
Bowling Green State University 1998 — 2001
M. M, Performance
Grinnell College 1994 — 1998
Bachelor of Arts, Music; in Technology Studies
Credit Acceptance May 2015 - Present
Encore Capital Group/Asset Acceptance LLC November 2011 - May 2015
Asset Acceptance July 2010 - November 2011
Chrysler Financial/DaimlerChrysler Financial Services 2003-2010 May 2005 - February 2010
Chrysler Financial October 2003 - May 2005
Meijer June 2001 - October 2003
Skills
Team Leadership, Management, Leadership, Credit, Budgets, Call Centers, Customer Service, Loss Mitigation, Strategy, Employee Training, Portfolio Management, Risk Management, Strategic Planning, Inventory Management, Process Improvement, Time Management
Education
Central Michigan University 2004 — 2007
Master of Science, Human Resource Administration
Michigan State University 1999 — 2003
Bachelor of Arts, Human Resources and Society
Hub Group December 2014 - Present
Harris & Harris, Ltd. November 2011 - December 2014
Harris & Harris, Ltd. December 2010 - November 2011
Asset Acceptance March 2009 - October 2010
Kenmare Catering and Events; Germania Place, Inc. September 2007 - November 2008
Skills
Training, Customer Service, Call Centers, Data Entry, Outlook, Time Management, Employee Relations, Human Resources, Telephone Skills, Leadership, Microsoft Word, Budgets, Credit Cards, Team Building, Microsoft Excel, Microsoft Office, Office Administration, Employee Benefits, Recruiting, Sales, New Hire Orientations, Customer Satisfaction, Management, PowerPoint, Interviews, Onboarding, Process Improvement, Microsoft Office 2007, Event Planning, Negotiation, Spreadsheets, Windows, Office Management, Coaching Staff, Development Of Employees, Collections, HIPAA, FDCPA, Performance Management, Team Leadership, Teamwork, Policy, Coaching, Microsoft Lync, Employee Training, Operations Management, Strategic Planning, Social Media
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Human Resources Management
Eastern Illinois University 2002 — 2006
Bachelor of Arts (B.A.), Theater
Reavis High School 1998 — 2002
High School Diploma, High School/Secondary Diplomas and Certificates
US Navy August 2013 - Present
United States Military 2013 - 2014
Play 4 Fun Sports October 2009 - April 2013
Cross Church February 2006 - October 2008
Asset Acceptance August 2000 - February 2006
Commercial Financial Services LLC February 1998 - December 1999
Skills
Navy, Military, Military Experience, Bible, Marine Corps, Creative Writing, Organizational..., Military Operations, Command, Combat, National Security, Personnel Supervision, Readiness, Military Training, Intelligence Analysis
Education
Oral Roberts University 1997 — 2001
Master of Divinity (M.Div.), Pastoral Counseling and Specialized Ministries, Administration, Ancient Near Eastern Languages
Calvin College 1993 — 1997
Bachelor's Degree, Classics and Classical Languages, Literatures, and Linguistics, Religion and Theology
United States Marine Corps 1988 — 1993
Cryptologic Technician, E-4
Armed Forces Cryptology School, Goodfellow AB, San Angelo, TX 1989 — 1989
Cryptologic Voice Intercept
Defense Language Institute 1988 — 1989
Korean Language
Hunter Warfield November 2013 - June 2015
Asset Acceptance October 2012 - October 2013
Asset Acceptance April 2011 - September 2012
Portfolio Recovery Associates August 2003 - April 2011
National Asset Management August 1998 - August 2003
Skills
Team Building, Coaching, Cold Calling, Hiring, Leadership Development, Interviews, Leadership, Outsourcing, Management, Call Centers, Strategic Planning, Process Improvement, Analysis, Sales, Sales Management, Banking, Vendor Management, Training, Onboarding, Recruiting, Outlook, Business Analysis, Accounts Receivable, Operations Management, Financial Analysis, Portfolio Management, Budgets, Financial Services, Customer Service, Business Development, Mortgage Lending, PeopleSoft, Team Leadership, Customer Satisfaction, Credit Risk, Forecasting, Time Management, Risk Management, Strategy, Human Resources, Loss Mitigation, Executive Management, Collections, Performance Management, Change Management, Negotiation, Microsoft Excel, Business Process...
Education
George Mason University 1991 — 1996
Public Administration
Brussels American 1988 — 1989
Credit Acceptance November 2013 - Present
Quicken Loans October 2012 - July 2013
Asset Acceptance October 2008 - September 2012
United Auto Credit Corporation November 2005 - September 2008
Chrysler Financial March 2000 - November 2005
Skills
Credit, Coaching, Scheduling, Supervisory Skills, Credit Analysis, Credit Risk, Retail, Call Center, Skip Tracing, Customer Service, Excel, Analysis, Executive Management, Microsoft Office, Call Centers, Leadership, Management, Loans, Portfolio Management, Loss Mitigation, Team Leadership, Prime, Word, Team Building, Creativity, Public Speaking, Outlook, Sales, Training, Time Management, Risk Management, Loan Servicing, SnagIt, Microsoft Excel, Microsoft Word
Education
Central Michigan University 1995 — 1999
B.A.A, Graphic Design/Marketing
Manistique High School 1991 — 1995
General Studies
Waste Management March 2015 - Present
VW Credit, Inc. May 2014 - January 2015
Dialogue Marketing January 2014 - May 2014
Shore Mortgage July 2013 - January 2014
North American Bancard August 2010 - July 2013
Asset Acceptance June 2009 - July 2010
Convergys/OnStar April 2007 - October 2008
Comcast Cable March 2003 - February 2007
Skills
Excellent written and..., highly customer focused, detailed oriented, information technology..., Creative Problem Solving, leadership and..., junior l level managemen, goal driven, Call Centers, Customer Service, Loans, Customer Retention, Time Management, Team Leadership, People-oriented, Teamwork, Self-driven, Telephone Skills, Sales, Team-oriented, Troubleshooting, Customer Satisfaction, Banking, Leadership, Training, Sales Presentations, Customer Support, Software Installation, Marketing, Goal Oriented, Invoicing, Management, Sales Process
Education
Baker College of Clinton Township 2007 — 2014
N/A, Business, Management, Marketing, and Related Support Services, 3.0
State of Michigan January 2015 - Present
Capital for Merchants July 2013 - January 2015
Asset Acceptance November 2007 - June 2013
Teksid June 2004 - November 2007
KPMG US March 2003 - June 2004
CME Group October 1994 - October 2003
BP May 1993 - October 1994
Skills
Senior Executive..., Strategic Planning, Enterprise Risk..., Business Process..., Internal Audit, Portfolio Management, Mergers & Acquisitions, Business Analysis, Credit, Vendor Management, Banking, Process Improvement, Balanced Scorecard, Risk Management, P&L Management, Credit Analysis, Financial Services, Mortgage Lending, Call Centers, Financial Analysis, Credit Risk, Operations Management, Change Management, Analytics, Financial Modeling, Internal Controls, Internal Audit..., Sarbanes-Oxley, Restructuring, Performance Metrics, Loans, Budget Setting, Forecasting, Business Development, IT Project..., SEC filings, Finance, Strategy, Leadership, Business Strategy, Executive Management, Credit Cards, Sarbanes-Oxley Act, PCI DSS, Renewable Energy, Seed Production, Knitwear, Management
Education
University of Michigan Business School 1989 — 1993
Bachelor of Business Administration (BBA), Corporate Strategy and Finance
DePaul University 2001 — 2003
Master of Business Administration (M.B.A.), Change Management Consulting
Key Safety Systems September 2015 - Present
Fives Maching Systems Inc June 2012 - September 2015
Kelly Services April 2008 - May 2012
Volkswagen January 2005 - April 2008
Asset Acceptance August 2003 - December 2004
ArvinMeritor April 2000 - October 2002
Kmart Corporation January 1999 - April 2000
Becker Group September 1996 - January 1999
Cadillac Gage Textron November 1977 - September 1996
Skills
PeopleSoft, Ceridian, Payroll, Payroll Processing, ADP Payroll, Kronos, SAP, Process Improvement, Compliance, ADP, Performance Management, General Ledger, Accounting, Documentation, Hiring, Payroll Administration, Policy, Lotus Notes, Excel, Employment Law, Access, Problem Solving, Word, Payroll Taxes, Outlook, Accounts Payable, Garnishments, AS400, Software Documentation, Human Resources, SAP HR, IBM iSeries, Management, Employee Relations, Employee Benefits, Budgets, HRIS, Microsoft Word, Onboarding, Microsoft Excel, Deferred Compensation, Recruiting
Education
Central Michigan University
MSA, General Business
Walsh College of Accountancy and Business Administration
BBA, Finance
Macomb Community College
Associates, Computer Information Systems & Accounting
Lutheran High East
HS Diploma, College Prep/Business
Loan Officer ENG Lending January 2015 - Present
Asset Acceptance November 2003 - November 2012
Skills
Investments, Financial Analysis, Banking, Credit, Strategic Financial..., Portfolio Management, Loans, Accounting, Risk Management, Mortgage Lending, Microsoft Excel, Financial Reporting, Equities, Customer Service, Insurance, Financial Modeling, Finance, Corporate Finance, Budgets, Retirement Planning
Education
Central Michigan University 1992 — 1999
Master of Arts (MA), Sport Administration and Business Administration
Detroit Kettering High School 1988 — 1992
Unemployed November 2012 - Present
Asset Acceptance 2011 - 2012
All American Container September 2009 - June 2011
Head Start April 2006 - April 2008
Skills
Self-driven, Proficient Typing Skills, Microsoft Product Studio, Highly motivated..., Office Equipment..., Customer Satisfaction, Strategic Negotiations, Organizational..., Conflict Resolution, Telecommunications, Service Solutions Expert, Follow Directions, Learning Quickly, Payroll Services, Early Childhood..., Psychology, Experience Working with..., Office Administration, Child Mental Health, Professional..., Friendly Personality, Parent-Teacher..., Multi-line Phone, External Audit, Building Customer...
Education
Baker College of Clinton Township 2002 — 2005
Associate of Science (AS), Early Childhood Education and Teaching
Sawyer School of Business 1993 — 1994
Certificate, Word Processing Specialist
VT San Antonio Aerospace September 2014 - Present
Career Point College July 2012 - August 2014
Career Point College August 2011 - August 2014
Career Point College June 2009 - October 2012
Dominion Enterprises December 2006 - May 2009
NEISD / SAISD / Carver Academy August 2005 - November 2006
Asset Acceptance January 2006 - September 2006
U.S. Air Force July 1982 - February 2005
Pinkerton Security Services December 2001 - May 2002
Skills
Payroll, Auditing, Employee Benefits, Time Management, Internal Controls, Forecasting, HRIS, Interviews, Budgets, Sales, Accounts Payable, Leadership, Access, Data Entry, Finance, Policy, Training, Program Management, Human Resources, Analysis, Account Reconciliation, Personnel Management, Accounting, Bookkeeping, Management, Customer Service, Administrative...
Education
Regis University 2003 — 2005
Bachelor of Science, Business Administration, 4.0
Community College of the Air Force 1990 — 1999
AAS, Information Resources Management
Asset Acceptance 2011 - Present
Credit Acceptance November 2009 - January 2011
General Motors Acceptance Corporation October 2006 - September 2008
Skills
Communication, Microsoft Office, Typing, Kronos Timekeeping, Problem Solving, Analysis, Negotiation, Debt Management, Debt Settlement, Leadership
Education
Central Michigan University 2002 — 2012
Bachelor's degree, Business Administration and Management, General
Vocational Guidance Services August 2015 - Present
The Lubrizol Corporation January 2014 - July 2015
The Cleveland Clinic July 2011 - January 2014
PC HELPS, LLC August 2008 - June 2010
Asset Acceptance June 2001 - August 2006
Skills
Technical Support, Access, Microsoft Office, Software Documentation, Training, Troubleshooting, Epic Systems, Outlook, Windows 7, Windows, Microsoft Word, Android, Windows Server, SharePoint, Microsoft Office 2007, Microsoft Excel, Microsoft Office 2003, Google Apps, Process Improvement, Office 2010, Operating Systems, Blackberry, VBA, WYSIWYG layout tools, HIPAA, PowerPoint, Healthcare Information..., Networking, Network Administration, Call Centers, Analysis, Vendor Management, Data Analysis, SAP, HP Service Manager, iOS, Desktop Application...
Education
Cleveland State University 2011 — 2012
Olmsted Falls High School 1995 — 1997
Blue Cross Blue Shield of Michigan September 2014 - Present
Dell SecureWorks October 2013 - September 2014
IBM July 2012 - October 2013
IBM February 2011 - July 2012
IBM 2008 - 2011
IBM 2006 - 2008
IBM Internet Security Systems 2004 - 2006
Asset Acceptance 2002 - 2004
Skills
Intrusion Detection, Security, Information Security, Risk Management, Computer Security, ITIL, Cisco Technologies, Firewalls, Vulnerability Assessment, CISSP, Security Audits, Disaster Recovery, IPS, Network Security, CISA, CISM, Information Assurance
Education
Walsh College of Accountancy and Business Administration 2013 — 2014
Masters of Information Assurance
Baker College of Flint
Bachelors, Open Systems
Sports and Imports April 2010 - Present
JD Byrider 2005 - 2011
Asset Acceptance 2002 - 2005
Skills
Sales Process, Automobile, Sales Management, Customer Satisfaction, Profit, Vehicles, Automotive, Customer Retention, Marketing, Sales Operations, Customer Service, Sales, Team Building, Leadership, Management
Education
NCO / CREDITTRUST 1994 — 2000
COLLECTION SUPERVISOR, LARGE BALANCE
Anne Arundel Community College
Amerisure Insurance May 2013 - Present
Asset Acceptance March 2012 - May 2013
George Johnson & Company January 2011 - March 2012
Sherwin Williams May 2010 - January 2011
Bowling Green State University August 2009 - May 2010
Skills
Documentation, Accounting, Sarbanes-Oxley, Internal Audit, Audits of Employee..., Expense Reports, Audit Reports, Non-profit..., Auditing, Risk Assessment, Microsoft Office, Problem Solving, Research, Internal Controls, Sarbanes-Oxley Act, Financial Statements, SEC filings, Financial Risk, Nonprofits, Risk Management, Financial Audits, Process Improvement, Finance, Financial Reporting, Financial Analysis, Variance Analysis, Forecasting, PeopleSoft, Spreadsheets, Budgets, Budget Process, Financial Services, Accounts Receivable
Education
University of Michigan-Dearborn 2015 — 2018
Master of Business Administration (MBA), Finance, General
Bowling Green State University 2006 — 2010
BSBA, Business Administration - Accounting
Visiting Nurse Association of Ohio May 2014 - Present
Javitch, Block & Rathbone, LLC February 2011 - May 2014
Asset Acceptance June 2008 - February 2011
Time Warner Cable 2005 - 2008
Marsh Inc. 2003 - 2005
Management Recruiters International 2000 - 2003
Progressive Insurance Corporation 1994 - 2000
Skills
Employee Relations, Performance Management, HRIS, Benefits, Compensation, Benefits Administration, Policy, Employee Benefits, Talent Acquisition, Employee Engagement, Coaching, Leadership Development, Interviewing, Hiring, Call Center, Process Improvement, College Recruiting, HR Consulting, Leadership, Organizational..., Call Centers, Human Resources, Interviews, System Administration, Deferred Compensation, Management, Project Management, Onboarding, Training, Applicant Tracking..., Conflict Resolution, New Hire Orientations, Succession Planning, Workforce Planning, Personnel Management, Staff Development, Team Building, Labor Relations, Talent Management, Recruiting, Employment Law, FMLA, Legal Compliance, Time Management, Employee Training, HR Policies, Temporary Placement, Organizational..., Career Development, Administration
Education
Cleveland State University 1995 — 1998
MLRHR, MBA - Human Resources Mgmt. & Labor Relations
Baldwin Wallace University 1986 — 1990
BA, Communications
University of Phoenix June 2005 - Present
Asset Acceptance 2003 - 2006
COMMUNICATING ARTS CREDIT UNION 2000 - 2003
Skills
Admissions, Enrollment Management, Adult Education, Student Financial Aid, Higher Education, Student Affairs, Student Recruiting, Distance Learning, Staff Development, Academic Advising, Critical Thinking, E-Learning, Career Counseling, Resume Writing, Instructional Design, Campus, Leadership Development, Public Speaking, Conflict Resolution, Training, Compliance, Credit Analysis, Consumer Lending, Banking
Education
University of Phoenix-Metro Detroit Campus 2011 — 2012
Human Resource Management Certificate, 3.5
University of Phoenix-Metro Detroit Campus 2009 — 2010
Project Management Certificate, 3.83
University of Phoenix-Metro Detroit Campus 2006 — 2007
Master of Business Administration (MBA), 3.86
University of Phoenix-Metro Detroit Campus 2002 — 2005
Bachelor of Science (BS), Business Administration and Management, General, 3.65
Academy of Court Reporting-Clawson 2000 — 2002
Associate of Arts (A.A.), PARALEGAL STUDIES
Massage Heights September 2012 - June 2014
Irene's Myomassology Institute September 2012 - September 2013
LaVida Massage November 2011 - September 2012
Young Williams May 2011 - October 2011
CenturyLink July 2010 - May 2011
The Day Spa at Salon Elizabeth November 2009 - April 2010
GENEX Services, Inc. November 2007 - December 2009
Asset Acceptance October 2004 - October 2007
Allegra Direct Communications March 2004 - October 2004
Skills
Reiki, Craniosacral Therapy, Therapeutic Massage, Deep Tissue Massage, Chair Massage, Trigger Point Therapy, Reflexology, Swedish, Bodywork, Stretching, Aromatherapy, Relaxation, Energy Work, Pain Management, Healing, Holistic Health, Chronic Pain, Hydrotherapy, Back Pain, Body Massage, Pregnancy, Essential Oils, Polarity, Myofascial Release
Education
University of Phoenix 2010 — 2011
Health/Health Care Administration/Management
Davenport University 2006 — 2010
Health Care Information
Irene's Myomassology Institute 2008 — 2009
Diploma, Massage Therapy/Therapeutic Massage
Fitzgerald High School 1998 — 2002
Diploma
National Credit Federation June 2014 - Present
CreditExpertDR May 2014 - Present
Angle Financial Services March 2013 - May 2014
Nations Lending Services June 2012 - January 2013
Yellowbrick Financial / Perennial Funding LLC January 2013 - 2013
Fonality 2012 - 2012
Nationwide Debt Direct June 2011 - 2012
ABC Debt Relief LLC 2007 - 2012
Asset Acceptance 2011 - 2011
Home Retention Solutions & Mgt 2010 - 2011
Skills
Mortgage Lending, Loan Origination, Loans, Credit, Mortgage Banking, Refinance, Residential Mortgages, FHA, Real Estate, Loan Servicing, Sales, Investment Properties, Mortgage Underwriting, Credit Analysis, Underwriting, Financial Services, USDA, Investments, Foreclosures, VA loans, Debt Settlement, Construction Loans, Mortgage Servicing, Government Loans, Reverse Mortgages, Loss Mitigation, Strategic Financial..., FHA financing, Credit Cards, Loan Modifications, Financial Analysis, Settlement, Certified Mortgage..., Credit Reports, Credit Card Debt, Debt Management, Commercial Mortgages, Debt Restructuring, Debt Elimination, Bankruptcy, Consumer Debt, Consolidation, Credit Reporting, Revolving Lines of..., Bad Debt, Credit Card Fraud, Debt & Equity Financing, Personal Banking, Student Loans, First Time Home Buyers
Education
Wesley College 1992 — 1993
Business, Management, Marketing, and Related Support Services
University of Delaware 1991 — 1992
Business Administration and Management, General
Delaware Technical and Community College-Terry 1990 — 1991
Marketing/Marketing Management, General
Caesar Rodney Senior High School 1986 — 1990
Diploma
AT&T September 2015 - Present
McCarthy Burgess & Wolff July 2012 - Present
Against The Grain Music 1997 - Present
Professional Recovery Services April 2011 - November 2011
Dental Care Partners August 2009 - December 2010
Hudson & Keyse LLC 2006 - 2008
Charter One Bank 2002 - 2005
Asset Acceptance November 1998 - July 2001
Skills
Credit, Loans, Banking, Underwriting, Customer Service, Mortgage Lending, Call Centers, Marketing, Outlook, Data Entry, Music Production, Accounts Receivable, Wedding DJ, DJ, Social Media Marketing, Collections, Party Plan, Event Planning, Mortgage, Training, Mortgage Banking, Financial Analysis, Credit Analysis, Foreclosures, Sales, Small Business, Music, Customer Satisfaction, Team Building, Music Industry, Coaching, Sound, Studio Recording, Office Management, Pro Tools, Strategic Planning, Negotiation, Customer Retention, Social Media, Social Networking, Record Labels, Account Management, Entertainment, Marketing Strategy, Event Management
Education
Southern New Hampshire University
Marketing
Ashford University 2011 — 2013
Business
Residential Home Health June 2013 - Present
Asset Acceptance November 2012 - June 2013
VisionIT October 2010 - November 2012
Ameriprise Financial September 2000 - December 2009
H&R Block Financial Advisors, Inc September 2000 - October 2008
The Auto Club Group September 1989 - September 2000
Skills
Employee Relations, Talent Acquisition, Talent Management, HRIS, Performance Management, Recruiting, Program Management, Personnel Management, Employee Engagement, Human Resources
Education
Central Michigan University
Master's Degree, Management & Administration - Human Resources
Wayne State University
Bachelor's Degree, Business Adminstration - Accounting
St. Joseph's Hospital - Highland July 2013 - Present
St. Francis Hospital August 2011 - July 2013
Asset Acceptance March 2003 - October 2010
Skills
Myers-Briggs Certified
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
Freelance Video Producer, Director and Editor June 2011 - Present
Burton Carol Management (formerly Consolidated Mgmt) December 2010 - October 2014
Credit Acceptance January 2008 - July 2009
AAA Life Insurance Company March 2006 - January 2008
Asset Acceptance August 2003 - December 2005
The Sharper Image April 2003 - August 2003
The Walt Disney Company January 2002 - May 2002
Skills
Video Editing, Film Production, Directing Talent, Television Directing, Video Production, Feature Films, Short Films, Commercials, Screenwriting, Marketing, Social Media Marketing, Acting, Voice Over, Photography, Final Cut Pro, Entertainment, Voice Acting, Broadcast, Videography, Web Video, Casting, Final Cut Studio, Film, Video, Music Production, Music, Multimedia, Camera Operating, Audio Editing, Radio, Directing, Avid Media Composer, Social Networking, Post Production, Television, Media Production, Radio Host, HD Video, Independent Film, Producing, Adobe Audition, Cinematography, Creative Writing, Editing, Sound, Digital Video, Film Editing, Avid, Camera, Comedy
Education
Specs Howard School of Media Arts 2011 — 2011
Certificate, Video/Film
Eastern Michigan University 2000 — 2005
Bachelors Degree, Communications, Marketing minor
Argus-Hazco July 2014 - Present
Encore Capital Group February 2014 - July 2014
Asset Acceptance September 2006 - January 2014
Aksys, Ltd. September 2003 - September 2006
Intentia Americas March 1999 - September 2003
Bank One June 1994 - March 1999
Merrill Lynch June 1988 - June 1994
Skills
Financial Analysis, Financial Reporting, Forecasting, SEC filings, Strategic Financial..., Process Improvement, Accounting, Budgets, Management, Mergers & Acquisitions, Analysis, Strategic Planning, Finance, US GAAP, Accounting Research, Internal Audit, Budget Process, Investor Relations, Due Diligence, Leadership, Treasury Management, Change Management, Interest Rate Swaps, International Operations, Banking Relationships, Financial Modeling, Software Implementation, Software Industry, Expense Management, Private Equity, Divestitures, Financial Variance..., Sarbanes-Oxley Act, Corporate Finance, Cash-flow Management, Internal Controls, Enterprise Risk..., Board of Directors..., Staff Management, Procedure Development, Subject Matter Experts, Financial Services, Banking, Strategy, Medical Devices, Integration, Covenant Compliance, Shared Service Center, Consolidated Reporting, SEC Filings
Education
DePaul University 1991 — 1993
MBA, Management Accounting
Indiana University Bloomington 1984 — 1988
BS, Finance
APEX Analytix June 2013 - Present
Experis (formerly known as Jefferson Wells) January 2005 - June 2013
University of Phoenix January 2005 - December 2012
Asset Acceptance October 2003 - January 2005
J. Walter Thompson February 2002 - August 2003
Campbell-Ewald June 2000 - November 2001
Comerica Bank October 1998 - June 2000
Bank One May 1995 - October 1998
Skills
Forecasting, Financial Reporting, Financial Analysis, Variance Analysis, Analysis, Strategy, Strategic Planning, Management, Data Analysis, Microsoft Excel, Internal Controls, Process Improvement, Finance, Business Process..., Cognos, Business Analysis, Business Strategy, Banking, Management Consulting, Hyperion Enterprise, General Ledger, Business Planning, Sarbanes-Oxley Act, Cash Flow, Accounting, Leadership, Project Management, External Audit, Miller Heiman, Oracle, SAP, Business Intelligence, PeopleSoft, Mergers, Budgets
Education
Walsh College 1995 — 1998
MSF, Corporate Finance
Central Michigan University 1988 — 1992
BS in BA, International Business & Spanish
Dreyfuss Williams & Associates July 2009 - Present
Freelance Interpreter and translator January 2007 - Present
Weltman, Weinberg & Reis October 2008 - July 2009
Asset Acceptance 2005 - 2008
Skills
Microsoft Word, Legal Research, Microsoft Excel, Microsoft Office, Data Analysis, Call Center, FDCPA, Social Media, Insurance, Project Management, Outlook, Customer Service, Call Centers, Time Management, Data Entry, Training, Skip Tracing, Leadership, Team Building, Strategic Planning
Education
National Notary Association
Certified Notary Signing Agent
Cuyahoga Community College 2005 — 2008
Post-Degree Certificate, Paralegal Studies
Carpathian University, Ukraine 2000 — 2004
Bachelor of Arts (B.A.), English Language and Literature, General
Carpathian University, Ukraine
Cleveland State University - Cleveland-Marshall College of Law
Master’s Degree
Aditya Birla Minacs August 2010 - July 2011
Asset Acceptance 2011 - 2011
AAA Life Insurance November 2000 - June 2005
Skills
Microsoft Office, AS400, Acenza, 10 Key/...
Education
Dorsey Business Schools-Wayne 1997 — 1999
Administrative Assistant, Business/Office Automation/Technology/Data Entry
Harris Memorial Church 2015 - Present
Fiat Chrysler Automobiles (FCA) March 2013 - Present
Harris Memorial Church April 2010 - Present
Job Corps October 2011 - February 2013
Job Corps December 2010 - 2012
Kearsley Community Schools August 2009 - December 2010
Kearsley Community Schools August 2008 - August 2009
Rochester College 2005 - 2008
Asset Acceptance March 2004 - March 2007
Skills
Critical Thinking, Mentoring, Leadership, Non-profits, Staff Development, Training, Career Counseling, Curriculum Design, Career Development, Youth Ministry, Biblical Studies, Preaching, Dependable Team Player, Written & Oral..., Communication Skills, Forward Thinking, Team Leadership, Classroom Management, Special Education, Social Services, Youth Mentoring, Resume Writing, Public Speaking, Leadership Development
Education
Central Michigan University 2008 — 2012
Master of Arts Education (MA-Ed.), Guidance & Development
Rochester College 2005 — 2008
Bachelor of Science (B.S.), Organizational Leadership & Communication
Specs Howard School of Media Arts 2003 — 2004
Audio/Video Concentration Completion
Rainbow Rehabilitation Centers July 2012 - Present
Legal Recovery Solutions March 2010 - December 2011
Asset Acceptance November 2005 - March 2010
Skills
Microsoft Word, Microsoft Excel, Outlook, Customer Service, Microsoft Office, PowerPoint, Troubleshooting, Pharmacology, Nursing Care, Patient Safety, Patient Advocacy, Pharmacokinetics, Nursing
Education
Henry Ford Community College 2012 — 2014
Associate's Degree, Registered Nursing/Registered Nurse, Graduate
Henry Ford Community College 2008 — 2011
Medical Receptionist Certification, Healthcare
Herbert H. Lehman College 2004 — 2005
Bachelors of Arts, Sociology
Safeguard Properties April 2013 - Present
Pizza Hut December 2011 - Present
Unemployed & looking for work January 2011 - January 2012
Asset Acceptance April 2002 - January 2008
Skills
Problem Solving, Customer Service, Microsoft Office, Negotiation, Strategic Planning, Negotiation and Skip..., Finance, Customer Satisfaction, Public Speaking, Banking, Time Management, Inventory Management, Process Improvement, Sales, Financial Analysis, Microsoft Excel, Microsoft Word, Team Building, Management
Education
Bowling Green State University 1982 — 1986
BSBA, Selling and Sales Management/Communications Electives
Bowling GreenState University 1982 — 1986
BSBA, Sellling and Sales Management
HELLA November 2013 - Present
Industrial Management Services LLC January 2009 - Present
Constellium May 2013 - November 2013
Asset Acceptance November 2010 - May 2013
Kautex 2004 - 2008
Johnson Controls Automotive 1994 - 2003
Magneti Marelli S.p.A. - Electronic Systems and Powertrain 1988 - 1994
Skills
Process Improvement, Lean Six Sigma, Project Management, Program Management, Process Engineering, Manufacturing, Training, Customer Service, Automotive, Business Transformation, Data Analysis, Negotiation, Regression Models, Design of Experiments, Business Process Mapping, Coaching, Operations Management, Management, Minitab, Lean Manufacturing, Six Sigma, Knowledge Sharing, People Development, A3 Thinking, Manufacturing..., PDCA, Product Development, Statistics, Quality Assurance, Quality Control, Hypothesis Testing, Root Cause Problem..., Team Building, Metrics Reporting, Culture Change, International Project..., Western Europe, Testing, Assembly Lines, Machining, Stamping, Robotic Welding, Injection Molding, Automation, Microsoft Office, MS Project, Sales, Cross-functional Team..., Change Management, Project Planning
Education
Aston University 1978 — 1981
BSc, Manufacturing Engineering and Manufacturing Management
Oakham School, Rutland, UK 1972 — 1975
University of Michigan Health System October 2013 - Present
University of Michigan Health System January 2013 - October 2013
University of Michigan Health System October 2010 - December 2012
Barbara Ann Karmanos Cancer Institute May 2008 - August 2009
Asset Acceptance June 2005 - August 2007
Asset Acceptance June 2004 - August 2004
Skills
Research, Treatment, Molecular Biology, Cell Culture, Clinical Research, Life Sciences, Microsoft Office, Healthcare, Clinical Trials
Education
University of Michigan 2005 — 2009
Bachelor of Science, Microbiology
Eastern Michigan University
Master of Science (M.S.), Clinical Research Administration
Asset Acceptance August 2009 - Present
Suburban Imports of Troy July 2006 - February 2009
Charlotte Russe May 2003 - August 2006
South Macomb Internist September 2003 - February 2005
Skills
Notary Public, Administrative..., Process Improvement, Software Documentation, Call Centers, Training, Customer Service, Outlook, Access, Time Management, Customer Satisfaction, Leadership, Credit, PowerPoint, Employee Relations, Management, Team Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, Risk Management, Vendor Management, Financial Services, Portfolio Management
Education
Oakland University 2005 — 2007
Bachelor of Arts Degree, Psychology
Central Michigan University 2004 — 2005
Undergraduate Studies, Major: Psychology
Macomb Community College 2002 — 2004
Basic Studies, Major: Psychology
King Koil Sleep Products July 2013 - Present
Big Boys Restaurant November 2007 - July 2012
American House February 2004 - January 2006
Asset Acceptance May 2001 - January 2004
Asset Acceptance 2001 - 2004
Asset Acceptance 2001 - 2004
Skills
Troubleshooting, Computer Hardware, Hardware, Software Installation, VPN, Printers, Routers, Information Technology, Training, Disaster Recovery, Process Improvement, Call Centers, Vendor Management, Team Building, Visio, Desktop Computers, Networking, Software Documentation, Laptops, Active Directory
Education
Howe Military School 1989 — 1991
General
Dorsey Business Schools-Madison Heights
Microsoft Certification
Quicken Loans January 2013 - Present
Quicken Loans September 2012 - January 2013
Advantage Staffing February 2011 - September 2012
Asset Acceptance May 2007 - October 2009
Approved Cash Advance December 2005 - May 2007
Skills
Microsoft Office, Emotional & Strategic IQ, Project Coordination, Event Planning, Interpersonal..., Conflict Resolution, Research and Analysis, Effective Communication..., Performance Management, Training and Development, Compliance Management, Interpersonal..., Training, Leadership, Human Resources, Employee Relations, Organizational..., Customer Service, Onboarding, Public Speaking, Microsoft Excel, Employee Training, Coaching, Leadership Development
Education
Eastern Michigan University
Graduate Certificate, Human Resources
Eastern Michigan University
Bachelor of Applied Science (B.A.Sc.), Business/Corporate Communications
Eastern Michigan University
Current Master's Candidate, Human Resources and Organizational Development
Cranbrook Educational Community June 2014 - Present
Encore Capital Group April 2013 - June 2014
Asset Acceptance October 2011 - March 2013
US Army November 2009 - June 2011
US Army April 2009 - October 2009
US Army June 2007 - March 2009
Skills
Active Directory, Windows 7, Help Desk Support, Computer Security, Technical Support, System Deployment, Troubleshooting, Remote Desktop, Software Installation, Process Improvement, System Administration, Visio, SharePoint, Security, Disaster Recovery, Microsoft SQL Server, DHCP, Hardware, Microsoft Exchange, VMware, Cisco Technologies, XP, Group Policy, Virtualization, SCCM, Windows Server, Data Center, Windows Vista, Printers, Information Technology, Networking, Windows, VMware ESX, Network Security, Servers, Workstations, Call Centers, VoIP, A+ Certified, Vendor Management, Desktop Computers, Laptops, Antivirus, Windows XP
Education
Warrior Leadership Course 2010 — 2010
Military and Strategic Leadership, Honor Graduate
Baker College of Allen Park 2010 — 2011
Associate of Applied Science, Computer Programming, 3.18
Hallmark University August 2015 - Present
Wells Fargo Home Mortgage December 2012 - August 2015
Digital Defense, Inc. November 2010 - October 2012
Transcom November 2009 - September 2010
Citibank June 2003 - August 2008
Asset Acceptance October 2001 - June 2003
American Airlines / AMRis / TSR / On Point April 1993 - September 2001
Skills
Training, Operations Management, Business Development, Marketing, Account Management, Banking, Customer Satisfaction, Sales Process, Team Building, Salesforce.com, Call Center, Sales Management, Forecasting, Business Process..., B2B Marketing, Microsoft Office, Risk Management, PeopleSoft, Small Business, Employee Engagement, InsideView, Microsoft CRM, Job Descriptions, Cycling, Curriculum Development, Airlines, Fundraising, Triathlon, B2B Marketing Strategy, ZoomInfo, SugarCRM, Capital Budgeting, Operating Budgets, Compliance, Hiring Practices, Hiring Personnel, Airline Reservations, Travel, Sabre, Race Director, Collections, Fortune 500 Account..., Projects, Mortgage Acceleration, Presentations, Ramp-up, Start-up Initiatives, Call Centers, Sales, Start-ups
Education
The University of Texas at Austin 1987 — 1992
Psychology/Sociology
Hallmark University
Aeronautics & Aviation - A&P
Central Catholic High School
Providence High School
Encore Capital Group July 2015 - Present
Healthmaster Holdings LLC May 2013 - July 2015
Asset Acceptance January 2013 - May 2013
Asset Acceptance May 2011 - January 2013
Continental Plastics, Inc. June 2010 - May 2011
Skills
SAS, SQL, Microsoft Office, Excel, Problem Solving, Statistics, SAS programming, Microsoft Excel, Call Centers, Data Analysis, Project Management, Training, SharePoint, Analysis, Data Warehousing, Process Improvement, Strategy
Education
Central Michigan University 2007 — 2010
B.S. of Science, Statistics and Actuarial Science
Pfizer July 2014 - Present
MPM Consulting May 2013 - Present
Chaucer Consulting May 2013 - July 2014
Ford Motor Credit Company January 2012 - February 2013
Asset Acceptance December 2011 - February 2012
Anchor Danly February 2010 - April 2010
Skills
Certified Green Belt 6..., Microsoft Excel, Economics, Econometrics, Statistical Modeling, SAS, Financial Modeling, Fixed Income, Finance, Mortgage Servicing, Credit Risk, Credit Analysis, Portfolio Management, SAS programming, Stata, R, Process Improvement, Time Series Analysis, Pricing, Insurance, Statistics, Data Analysis, Quantitative Analytics, Financial Analysis, Analysis, Forecasting, Predictive Modeling, Modeling, Credit Scoring, Financial Risk, Risk Analytics, FAIR, Factor Analysis of..., Program Management, Risk Management, Logistic Regression, Business Process..., Training, Financial Reporting, Auditing, Strategy, Business Analysis, Accounting, Cash Flow, Internal Audit, Investments, Financial Services, Business Planning, Eviews, Credit
Education
Southern New Hampshire University 2014 — 2016
Master's Degree, Data Analytics, 4.0
Iowa State University 2010 — 2011
Economics
New York University 2008 — 2009
M.A., Economics
Michigan State University 2005 — 2008
B.A., Economics
Brother Rice High School
State of Michigan December 2008 - Present
Asset Acceptance May 2005 - May 2008
Circuit City September 2002 - July 2005
Education
Baker College Business and Corporate Services 2003 — 2008
Associates, Human Services
Georgia Department of Public Health February 2015 - Present
Georgia Department of Public Health Coastal Health District November 2013 - February 2015
CareCore National July 2013 - November 2013
Memorial Health February 2012 - January 2013
Stream Global Services September 2010 - December 2010
Traffipax February 2008 - June 2009
Asset Acceptance November 2006 - February 2008
Skills
Customer Service, Accounts Receivable, Medicare Part D, Training, Microsoft Excel, Call Center, Microsoft Office, Data Entry, 10 Key, Troubleshooting, Outlook, Project Management, Contract Management, Access, Accounts Payable, Windows, Insurance, Spreadsheets, Medical Records, Process Improvement, Negotiation, Coaching, Budgets, Employee Relations, Customer Satisfaction, PowerPoint, Management, Call Centers, Human Resources, Team Building, Time Management, Microsoft Word, Leadership, Healthcare
Education
Ashford University 2011 — 2012
Bachelors, Applied Behavioral Science
Armstrong State University 2010 — 2011
B.A., Psychology
Eddie Bauer Wearhouse June 2015 - Present
Debs October 2014 - April 2015
Sally Beauty April 2014 - September 2014
Gymboree October 2013 - February 2014
Justice March 2013 - September 2013
Asset Acceptance August 2011 - November 2012
Brookstone July 2009 - January 2011
Childern Place August 2007 - April 2009
Claire's Accessories July 2005 - August 2007
Fredricks of Hollywoods May 2003 - July 2005
Skills
14 years of customer..., 8 years in Managment, 1 year call center..., Merchandising, Training, Customer Service, Employee Training, Sales, Process Scheduler
Education
Henry Ford Community College 2013 — 2015
Bachelor's degree, Early Childhood Studies, 2.98
Denby High School 1992 — 1995
General studies, Diploma, 2.9
Sol Group Marketing Company May 2013 - Present
RCS Recovery Services, LLC October 2009 - March 2014
Del Mar Financial Support Services, LLC April 2009 - March 2013
Asset Acceptance April 2006 - April 2009
Premium Asset Recovery Corp. 2004 - April 2009
Caribbean Pension Consultants, Inc. 1999 - 2004
Skills
Employee Relations, Performance Management, Talent Management, Employee Benefits, Deferred Compensation, Benefits Administration, Human Resources, Recruiting, Employee Engagement, Organizational..., New Hire Orientations, Sourcing, HR Consulting, Onboarding, Payroll, Management, Talent Acquisition, Team Building, HRIS, Applicant Tracking..., Interviews, Personnel Management, Succession Planning, Leadership, HR Policies, Training, Hiring
Education
Kean University 1991 — 1995
Business Administration
Kean University
Business Administration, Management and Operations
CA Technologies, ERwin Data Modeling 2015 - Present
Mercury Medical 2012 - 2015
SuperMedia LLC 2008 - 2011
Fremont Investment and Loan 2003 - 2007
SuperMedia LLC 2001 - 2003
Asset Acceptance 1999 - 2001
American Frozen Foods 1991 - 1999
Skills
B2B, Cold Calling, Consultative Selling, Online Marketing, Advertising, Social Media, Salesforce.com, Microsoft Office, Mortgage Lending, Residential Mortgages, Sales, Social Media Marketing, Online Advertising, Selling, New Business Development, Customer Service, Marketing Strategy, Business Development, Facebook, Training, Account Management, Direct Sales, Sales Process, Sales Management, Sales Presentations, Marketing, CRM, SEM, Sales Operations, Customer Retention, PPC, Advertising Sales, Email Marketing, Mobile Marketing, Direct Marketing, Web Marketing, Google Adwords, SEO, Search Advertising, Customer Acquisition, Digital Marketing, Lead Generation, B2B Marketing, Market Planning, Strategic Partnerships, Deal Closure, Small Business, Google Analytics, Inside Sales, Mobile Advertising
Education
State University of New York College at Buffalo
Business/Managerial Economics
Erie Community College
Business Administration and Management, General
Sweet Home Senior High School
Washington & West, LLC March 2013 - Present
Fotheringill & Wade, LLC March 2013 - Present
Arrow Child and Family Ministries August 2007 - June 2012
Asset Acceptance 2005 - 2007
Skills
HR Department Start-up, Orientation & Onboarding, FMLA/ADA/EEO/FLSA, Training & Development, Recruitment & Retention, Employee Relations, Benefits Administration, Policies & Procedures..., Employment Law..., HRIS Technologies, Performance Management, Program & Project...
Education
Capella University
Bachelor’s Degree, Human Resources Management
Harford Community College
Associate’s Degree, Business Administration
Sterling Insurance Group April 2015 - Present
Hylant January 2014 - April 2015
NGS Coresource September 2013 - January 2014
Cambridge Consulting Group April 2012 - July 2013
Agent Benefits Corporation November 2011 - August 2012
Cornerstone Municipal Advisory Group, L.L.C. July 2009 - September 2011
Asset Acceptance July 2007 - June 2009
Advanced Insurance March 2006 - March 2007
GCH Tool Group October 2004 - February 2006
Steuer & Canvasser, Inc. 2001 - 2003
Skills
Proficient in Microsoft..., Worked in SBt, CRM,..., Experience with HR..., Employee Benefits, Human Resources, Benefits Administration, Management, Sales, Marketing, Software Documentation, Insurance, Health Insurance, Accounting, Disability Insurance, Underwriting, Commercial Insurance, Customer Service, Life Insurance, COBRA
Education
Baker College of Clinton Township 2004 — 2006
Bachelor's degree, Business Administration, 3.21
Baker College of Clinton Township 2001 — 2004
Associates Degree, Small Business Administration/Management, 3.33
Fraser High 1998 — 2001
Diploma, Business, Management, Marketing, and Related Support Services, 3.05
Kelly Services August 2015 - Present
L.E.G. Consulting 2010 - Present
Ultimate Medical Academy 2015 - 2015
Wellness and weight loss of tampa 2013 - 2013
Florida Department of Children and Families 2008 - 2011
Mortgage Contract Services 2007 - 2008
Asset Acceptance 2006 - 2007
HSBC Global Banking and Markets 2003 - 2005
General Motors 2000 - 2002
US Navy 1994 - 2000
Skills
Event Planning, Social Media, Microsoft Office, Office Administration, Administrative..., PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Outlook, Public Speaking, Nonprofits, Editing, Research, Office Management, Marketing Communications, Social Networking, Press Releases, Fundraising, Human Resources, Training, Leadership, Time Management, Recruiting, Data Entry, Event Management, Team Leadership, Team Building
Education
Anthem Institute Brandon 2013 — 2013
Medical assistant, Medical/Clinical Assistant, A
Colorado Technical University 2006 — 2008
Bachelor's Degree, Human Resources Management and Services, B
Everest University-Tampa 1999 — 2000
Billing and coding, Medical Billing, A
RemyTek Solutions January 1995 - Present
Asset Acceptance October 2005 - May 2006
DTE Energy March 2002 - July 2005
Skills
Web Development, CSS, Databases, JavaScript, Online Marketing, HTML 5, HTML, Social Networking, Customer Service, Microsoft Office, Social Media, jQuery, Business Intelligence, Integration, Photoshop, SEO, Advertising, Business Analysis, Account Management, SQL, Strategic Planning, XML, Security, Process Improvement, Flash, Programming, SQL Server, Contract Negotiation, Business Strategy, Team Management, Software Project..., New Business Development, CSS3, Customer Relations, Access, Windows, Problem Solving, Analytics, Business Management, Documentation, Research, Data Analysis, Word, Database Administration, Operating Systems, Unix, CMS, HTML5, Microsoft Word
Education
Henry Ford Community College 1997 — 1999
Computer Science
Roosevelt High School 1992 — 1996
High School Diploma, College Prep. / Computer Science
Weir Minerals June 2015 - Present
KUKA Robotics October 2011 - March 2015
Caliper, Inc. January 2010 - October 2011
Asset Acceptance January 2008 - January 2010
Great Lakes Commercial Sales June 2007 - January 2008
Ford Motor Company January 2006 - June 2006
Skills
Manufacturing, Engineering, Lean Manufacturing, Continuous Improvement, Electronics, Troubleshooting, Automotive, Microsoft Office, SAP, Sage MAS200, BOL, International Logistics, International &..., UPS Shipping, Ocean Freight, Air Freight, LTL, FTL, FedEx, Procurement, Forklift Operation, Inventory Management, Quality Control, Documentation, INCO terms, Process Improvement, Robotics, PLC, Automation, Logistics, Shipping, Supply Chain Management, Supply Chain, Operations Management, Transportation
Education
Henry Ford Community College
Associate of Science (A.S.), Electrical and Electronics Engineering
Chiquita October 2013 - Present
Asset Acceptance October 2011 - August 2013
Rickart Collection Systems, Inc. March 2007 - November 2010
Skills
Call Centers, Accounts Receivable, Access, Data Entry, Outlook, Credit Analysis, Microsoft Excel, Customer Service, Banking, 10 Key, Financial Analysis, Accounts Payable, Microsoft Word, Telephone Skills, Risk Management, Microsoft Office, Software Documentation, PowerPoint, Leadership, Training, Analysis
Education
Devry 2009 — 2011
Bachelors, Tehnical Management
Katherine Gibbs School 2001 — 2003
Certificate, Design and Visual Communications, General
Integral Development Corp. 2003 - Present
MetaStat, Inc. October 2014 - Present
Greenings International January 2013 - Present
Value Creators 2001 - Present
Various 1992 - Present
Bonds.com 2013 - 2014
Asset Acceptance 2012 - 2013
FINCA International 2008 - 2010
Belvedere Capital Partners 2005 - 2010
Meriturn Partners 2003 - 2010
Skills
Mergers, Strategic Planning, Business Planning, Management Consulting, Process Improvement, Business Strategy, Change Management, Private Equity, Corporate Finance, Due Diligence, Financial Modeling, Restructuring, Asset Management, Executive Management, Valuation, Investments, Acquisition Integration, Investment Banking, Corporate Development, Venture Capital, IPO, Corporate Governance, Leadership, Negotiation, Team Building, Banking, Insurance, P&L Management, Public Speaking, International Business, Emerging Markets, LBO, Buyouts, Deal Sourcing, Deal Structuring, Divestitures, Capital Markets, Fundraising, Private Placements, Investor Relations, Financial Reporting, Risk Management, Strategy, Mergers & Acquisitions, Financial Services, Finance, Equities, Securities, Financial Analysis, Acquisitions
Education
ntci
ntci
Harvard Business School
Master of Business Administration (M.B.A.)
Queen's University
Bachelor of Commerce, Accounting
InEight Inc. May 2015 - Present
International Cruise & Excursions, Inc. June 2014 - May 2015
Asset Acceptance May 2009 - November 2012
Skills
Key Account Management, Credit, Credit Analysis, Banking, Loans, FDCPA, Mortgage Banking, Financial Services, Call Centers, Credit Cards, Credit Risk, Finance, Portfolio Management, Mortgage Lending, Financial Analysis, Leadership, Sales Management, Team Building, Process Improvement, Risk Management, Underwriting, Customer Service, Foreign Languages
Education
Arizona State University 2013 — 2015
BIS in Economics and International Business, Economics and International Business
Arizona State University 2012 — 2015
Bachelor's degree in Economics and International Businees, Economics and International Business
Massage Envy August 2014 - Present
Kauffman Chiropractic August 2011 - Present
Self Employeed August 2010 - Present
Persuasive Looks Salon November 2011 - September 2012
Asset Acceptance October 2007 - October 2010
ENCORE LEXSOLUTIO, CORP March 2004 - October 2006
Performance Physical Therapy August 1999 - March 2004
Skills
HIPAA, Medical Records, Office Management, Invoicing, Therapeutic Massage, Customer Service, Accounts Payable, Fax, Medical Transcription, Management, Medical Terminology, Marketing, Policy, Cpr Certified, Clinical Research, Telephone Skills, Medicine, Teamwork, Vital Signs, Data Entry, Phone Etiquette
Education
Everest College-Merrillville 2010 — 2011
Diploma, Massage Therapy/Therapeutic Massage
Hillcrest Highschool 1992 — 1996
HS Diploma
Asset Acceptance October 2012 - September 2013
Asset Acceptance October 2002 - October 2012
Skills
Project Management, Banking, Credit, Training, Financial Analysis, Financial Services, Portfolio Management, Loans, Customer Service, Risk Management, Call Centers, Credit Analysis, Team Leadership, Microsoft Excel, Strategy, Analysis, Leadership, Team Management
Education
Erie Community College 1992 — 1994
A.S. in Liberal Arts and Science
HS Financial Group April 2012 - Present
Weltman, Weinberg & Reis Co. L.P.A. November 2008 - March 2012
Asset Acceptance 2001 - 2007
Education
Hiram College
InterContinental Hotels Group (IHG®) May 2015 - Present
InterContinental Hotels Group (IHG®) September 2013 - Present
InterContinental Hotels Group September 2013 - May 2015
Holiday Inn Express- Detroit Downtown September 2012 - September 2013
Holiday Inn Express- Detroit Downtown March 2012 - September 2012
Asset Acceptance January 2011 - March 2012
DoubleTree by Hilton November 2008 - November 2010
Skills
Hotel Management, Hospitality Management, Rooms Division, Front Office, Hotels, Hospitality Industry, Revenue Analysis, Pre-opening, Hospitality, Micros, Yield Management, Property Management..., OnQ, Hotel Booking, Tourism, Guest Service Management, Hiring, Pre-opening experience, Lodging, Reservation, Concierge Services, Payroll, Revenue Forecasting, Rooms Division..., Employee Training, Hotel Administration, Training, Guest Recovery, Up-selling, Customer Satisfaction, Daily Operations, Employee Relations, Profit Maximization, Holidex, Opening Hotels, Opera, Leisure, Brand Loyalty, Revenue Enhancement, Online Travel, Incentives, GDS, Business Travel, Leisure Travel, Customer Service, Management
Education
Grand Valley State University 1997 — 2001
Bachelor of Science (B.S.), Hospitality and Tourism Management
Lawrence Technological University January 2015 - Present
JC Penney September 2007 - October 2014
Irenes Myomassology Institute September 2009 - April 2014
American Blinds, Wallpaper & More April 2007 - September 2009
Liberty Tax Service January 2009 - April 2009
Blue Cross Blue Shield of Michigan February 2006 - November 2006
Marshall Field's October 2004 - February 2006
Asset Acceptance October 2003 - June 2004
Davenport University September 1996 - March 2003
Skills
Customer Service, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Social Networking, Event Planning, Social Media, Public Speaking, Time Management, Retail, Accounting, Finance, Marketing, Research, Team Building
Education
Davenport University-Eastern Region 1997 — 2002
BBA, Marketing/ international business
Walsh College
Master of Science (MS), Business Administration and Management, General
Chrysler January 2012 - Present
Asset Acceptance July 2009 - September 2010
Chrysler Financial December 2007 - December 2008
DaimlerChrysler Services October 2005 - December 2007
Chrysler Financial May 2002 - October 2005
DaimlerChrysler Financial Services March 2000 - May 2002
Skills
Business Process..., Auditing, Internal Audit, Management, Project Management, Team Building, Process Improvement, Financial Services, Executive Management, Strategic Planning, Training, Customer Satisfaction, Business Process, Customer Service, Analysis, Business Analysis, Business Planning, Business Strategy, Automotive, Coaching
Education
Colorado Technical University 2006 — 2007
Masters, Project Management
Western Michigan University 1991 — 1993
Bachelors, Printing Management
Ferris State University 1988 — 1991
Associates, Printing
Birlasoft April 2015 - Present
Walmart June 2011 - April 2015
IBM Global Business Services 2009 - 2011
Asset Acceptance 2007 - 2009
KeyCorp November 1982 - 2007
Bud Industries, Inc. January 1980 - 1982
Skills
Big Data, BI and..., Enterprise and Business..., Enterprise Business..., Enterprise Data..., Advanced Analytics and..., Data Analysis, Modeling..., Corporate KPI, Metrics..., Risk Management and..., CRM, Sales, Service and..., Six Sigma and Process..., Project Management,..., Outsourcing/Offshore/Ons..., Business Services, Data Warehousing, Business Intelligence, SDLC, Analytics, Risk Management, Business Process..., Big Data, Vendor Management, Data Analysis, Six Sigma, Master Data Management, Management Consulting, Enterprise Software, Cognos, IT Strategy, Business Analysis, Management, Strategic Planning, Security, Enterprise Architecture, Program Management, Integration, Databases, Strategy, Process Improvement, Business Analytics, Analysis, Leadership, Consulting, CRM, SAS, Business Process, Business Process..., Data Modeling, Data Governance, ETL, Solution Architecture
Education
University of Delaware 1992 — 1994
Master’s Degree, American Bankers Association Stonier Graduate School of Banking, Graduated with Distinction and top 5%
Case Western Reserve University
MS, Operations Research, Comprehensive Examination passed @Ph.D level
Indian Institute of Technology, Delhi
M. Tech, Industrial Engineering
Jawaharlal Nehru Technological University
B. Tech, Mechanical Engineering
Weatherhead School of Management at Case Western Reserve University
MBA, MIS and Finance
Weltman, Weinberg & Reis Co., LPA July 2015 - Present
Encore Capital Group 2014 - 2015
Fulton, Friedman & Gullace December 2011 - March 2014
Asset Acceptance July 2006 - December 2011
Skills
Legal Research, Litigation, Legal Writing, Civil Litigation, Corporate Law, Commercial Litigation, Legal Assistance, Courts, Bankruptcy, Estate Planning, Westlaw
Education
Case Western Reserve University 1998 — 2001
Doctor of Law (J.D.), Law
John Carroll University 1995 — 1998
Bachelor of Arts (B.A.), Political Science and Government
The Aguirre Law Firm, PLLC March 2015 - Present
Davis Law Firm April 2011 - March 2015
Law Offices of Aaron & Quirk, LLP September 2009 - March 2011
Asset Acceptance October 2007 - May 2009
Law Offices of Aaron & Quirk, LLP June 2006 - October 2007
Law Offices of Ed Goldner, P.C. July 2005 - August 2005
Subrogation Managment Team October 2004 - July 2005
Skills
Legal Research, Pleadings, Westlaw, Legal Writing, Civil Litigation, Litigation, Personal Injury, Trials, Courts, Lexis, Legal Assistance, Personal Injury..., Notary Public, Document Review, Document Drafting, Litigation Support, PACER, Family Law
Education
Kaplan University
Paralegal Certificate, Legal Studies, General
University Hospitals of Cleveland March 2015 - Present
DreamJobs April 2014 - January 2015
FedEx Custom Critical December 2011 - April 2014
Pontoon Solutions February 2010 - September 2011
Asset Acceptance June 2007 - December 2009
Aquent March 2006 - June 2007
TCF Bank July 2004 - March 2006
Qualigence September 2003 - February 2004
Lake Michigan College June 2003 - August 2003
Technical Engineering Consultants October 2001 - February 2003
Education
Eastern Michigan University 2000 — 2001
Master of Art
Eastern Michigan University 1997 — 2000
Bachelor of Science
Trautman Art Glass July 2013 - Present
Lake Oswego Rotary August 2010 - Present
Progressive Builders Northwest September 2012 - June 2013
Asset Recovery Group April 2011 - January 2012
Contract Callers Inc. July 2010 - February 2011
TekCollect Corporation July 2009 - July 2010
NCS Corp. October 2007 - May 2009
Asset Acceptance February 2007 - July 2007
Genesis Financial Solutions December 2002 - January 2007
FirstCorp July 1987 - March 2001
Skills
Finance, Banking, Bookkeeping, Accounting, New Business Development, Office Management, Office Administration, CRM, Management, Strategy, Training, Risk Management, Executive Management, Portfolio Management, Business Development, Financial Analysis, Business Strategy, Strategic Planning, Sales, Financial Services, Operations Management, Mergers & Acquisitions, Financial Modeling, Leadership, Small Business, Recruiting, Telecommunications, Business Planning, Process Improvement, Marketing, Budgets, Analysis, Accounts Receivable, Emotional Intelligence, Customer Satisfaction, Customer Retention, Highly detail oriented, Strategic Partnerships, Sales Management, Salesforce.com, Start-ups, Forecasting, Business Process..., Team Building
Education
Portland Community College 2012 — 2013
Accounting Certificate, Accounting, 3.75
Case Western Reserve University 1964 — 1969
BSEE, Engineering, Business, Math, Physics
VF Corporation September 2015 - Present
IBM September 2010 - Present
Asset Acceptance May 2009 - September 2010
BrightOctober.com August 2008 - May 2009
DTE Energy August 1998 - August 2008
Skills
Analytics, Segmentation, Project Management, Predictive Analytics, Strategy, Predictive Modeling, Process Improvement, Strategic Planning, Performance Management, Business Analytics, Marketing Analytics, Business Intelligence, Management, Outsourcing, Risk Management, Call Center, Business Analysis, Business Process..., Data Analysis, Call Centers, Business Transformation, Finance, Product Management, Business Process, CRM, Management Consulting, Consulting, Forecasting, Data Mining, Business Strategy, Change Management, SAS, Analysis, Customer Analysis, Credit Scoring, Vendor Management, Statistical Modeling, Requirements Gathering, Data Modeling
Education
DTE Energy - Lean Sigma Program 2005 — 2006
Expert, Lean and Six Sigma / Blackbelt Program
Wayne State University 1996 — 1998
MBA, Finance/International Marketing
Istanbul Technical University 1992 — 1996
BS is Mechanical Engineering, Thermodynamics/Fluid Dynamics
Asset Acceptance 2008 - Present
American Express October 1988 - May 2008
Education
Columbia University - Columbia Business School 2002 — 2003
MBA
University of California, Berkeley, Haas School of Business 2002 — 2003
MBA
Arizona State University - W. P. Carey School of Business 1988 — 1991
BS
Advantage Realty Inc. September 2014 - Present
Investment Management Services January 1990 - Present
Encore Capital Group April 2009 - August 2014
Asset Acceptance April 2009 - October 2011
Citi Mortgage March 2007 - May 2008
ABN AMRO January 2001 - March 2007
Michigan National Bank 1983 - 2001
Skills
Business Process Mapping, Business Analysis, Risk Management, Vendor Management, Change Management, Six Sigma, Management, Analysis, Data Analysis, Project Management, Databases, Team Leadership, Leadership, Strategic Planning, Mergers & Acquisitions, Call Centers, Banking, Process Improvement, Human Resources, Marketing, Financial Analysis, Financial Services, Sales, Training, Business Process..., Mortgage Lending, Performance Management, Credit, CRM, Portfolio Management, Visio, Operations Management, Team Building, Software Documentation, Forecasting, Strategy, Finance, Access, Insurance, Loans, Financial Risk
Education
Baker College Center for Graduate Studies
BBA, Business Administration
Macomb Community College
AAS, Business
National Credit Adjusters, LLC October 2014 - July 2015
Landmark Legal Services, P.C. February 2012 - January 2014
Collective Solution March 2010 - October 2010
Asset Acceptance March 2008 - August 2009
Weber Olcese PLC August 2005 - February 2008
Palace Sports & Entertainment February 2001 - November 2002
Skills
Process Improvement, Real Estate Law, Short Sales, Bankruptcy, Credit Analysis, Credit and Collections, Collection Law, Legal Compliance, Legal Issues, Legal Research, Legal Documents, Problem Solving, Business Process..., Project Planning, Project Management, MS Project, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Access, Accounts Receivable, Debt Settlement, Debt Management, Debt Elimination, Team Leadership, Leadership Development, Thought Leadership, Organizational..., Business Strategy, Business Transformation, Business Intelligence, Six Sigma, Lean Manufacturing, Litigation, Mortgage Lending, Judgment Collections, Strategic Planning, Organization, Training, Data Mining, Projection Modeling, Financial Modeling, Business Modeling, Business Relationship..., Business Process..., Business Process Testing, Loss Mitigation, Credit, Executive Management
Education
Central Michigan University 1996 — 2001
Bachelor's degree, Corporate Finance
University of Detroit Mercy
Law
MSX International July 2014 - Present
Rock Companies September 2012 - May 2014
Continental Services February 2012 - September 2012
Asset Acceptance July 2005 - June 2011
National City Bank January 2001 - July 2005
AERO FILTER INC 1990 - 2001
Skills
Accounts Payable, Accounts Receivable, General Ledger, Sarbanes-Oxley Act, Financial Reporting, US GAAP, Account Reconciliation, Accounting, Financial Analysis, Forecasting, Access, Risk Management, Journal Entries, Accruals, Microsoft Excel, Outlook, Invoicing, QuickBooks, Accounting Research, Analysis, Data Analysis, Bank Reconciliation
Education
Baker College Business and Corporate Services 2011 — 2014
Associate of Business Degree, Concentration in Accounting, Accounting, 3.56 Cumulative GPA
Baker College of Clinton Township
Associate of Business Degree, Concentration in Accounting, Accounting
Clark Hill PLC November 2012 - Present
Hewlett-Packard September 2011 - October 2012
Asset Acceptance November 2008 - July 2011
Asset Acceptance February 2007 - November 2008
Flagstar Bank October 2001 - December 2006
Flagstar Bank June 2001 - October 2001
Skills
Vendor Management, Process Improvement, Software Documentation, Project Management, Troubleshooting, Management, Outsourcing, Strategy, Leadership, Servers, Analysis, Team Building, Technical Support, Data Center, IT Management, Information Technology, Business Analysis
Education
Central Michigan University 2004 — 2006
MSA, Information Resource Management
DTE Energy June 2013 - Present
Asset Acceptance August 2011 - June 2013
Grant Thornton January 2007 - July 2011
Education
Eastern Michigan University
M.S., Accounting
University of Michigan
B.A., Economics and History
Asset Acceptance August 2007 - Present
Asset Acceptance August 2007 - December 2008
American Express May 1985 - July 2007
American Express May 1985 - July 2007
American Express May 1985 - July 2007
Skills
Banking, Process Improvement, Financial Analysis, Business Process..., Forecasting, Strategic Planning, Risk Management, Leadership, Budgets, Vendor Management, Operations Management, Business Strategy, Business Development, Strategy, Contract Negotiation, Executive Management, Financial Modeling, Negotiation, Program Management, CRM, Financial Reporting, Analytics, Internal Controls, Mergers & Acquisitions, Accounting, New Business Development, Management, Account Management, Change Management, Team Building, Credit, Call Centers, Business Transformation, Finance, Sales, Cross-functional Team..., Portfolio Management, Business Analysis, Analysis, Due Diligence, Management Consulting, Team Leadership
Education
Arizona State University 1989 — 1994
BS, Accounting
Stewart Title May 2013 - Present
Ocwen Loan Servicing March 2012 - December 2012
ProConsulting Service July 2010 - November 2011
US Postal Service November 2009 - June 2011
Murray Resources August 2008 - July 2009
Credit Acceptance October 2007 - June 2008
Asset Acceptance August 2002 - October 2007
Asset Acceptance August 2002 - March 2005
Skills
Leadership, Call Centers, Management, Training, Marketing, Sales, Access, Microsoft Office, Human Resources, Negotiation, Accounts Receivable, Networking, Invoicing, Accounting, Customer Service, Microsoft Excel, Data Entry, Microsoft Word, Business Development, Team Leadership, Accounts Payable, Process Improvement, Interviews, Team Building, Budgets, Teamwork, Recruiting, PowerPoint, Risk Management, Project Planning
Education
Davenport University 2001 — 2006
Associates, Business Administration
Quicken Loans September 2015 - Present
Quicken Loans April 2014 - September 2015
Quicken Loans February 2013 - April 2014
Asset Acceptance August 2008 - February 2013
Great Baraboo Brewing Company March 2010 - June 2010
Asset Acceptance May 2006 - August 2008
Asset Acceptance February 2004 - February 2006
Skills
Word, Excel, PowerPoint, Access, Outlook, SQL, Process Improvement, Organizational..., Customer Relations, Customer Service, Customer Satisfaction, Office Administration, Problem Solving, Data Analysis, 10 Key, Team Leadership
Education
Baker College Center for Graduate Studies 2010 — 2011
Asset Acceptance April 2008 - Present
CVS Pharmacy November 2003 - December 2007
St. John Oakland Hospital June 2001 - July 2001
Education
Rochester College 2009 — 2010
Bachelor, Counseling In Psychology
Baker College Center for Graduate Studies 2003 — 2007
Associates, Human Services
Greektown Casino-Hotel May 2014 - Present
Rock Gaming LLC July 2013 - May 2014
Asset Acceptance February 2012 - July 2013
Ally Financial Inc. October 2009 - February 2012
Chrysler Financial May 2007 - September 2009
DaimlerChrysler Financial Services June 2004 - May 2007
DaimlerChrysler Financial Services April 2003 - May 2004
DaimlerChrysler Financial Services August 2000 - May 2003
Skills
Business Strategy, Six Sigma, Business Management, Budgeting, Credit, Management, Project Management, Process Improvement, Budgets, Change Management, Program Management, Cross-functional Team..., Business Analysis
Education
Baker College Center for Graduate Studies 2001 — 2003
MBA, Finance
Eastern Michigan University 1991 — 2000
BS, Facility Management
Slalom Consulting March 2015 - Present
Slalom Consulting January 2012 - February 2015
Legal Recovery Solutions, LLC / Asset Acceptance May 2011 - January 2012
Asset Acceptance 2004 - May 2011
Kohl's Department Stores September 1999 - June 2004
ICS, Inc September 1997 - August 1999
DecisionOne August 1990 - September 1997
Skills
Business Analysis, Agile Methodologies, Vendor Management, Call Center, Compliance, Strategic Planning, Business Process, Cross-functional Team..., Team Management, Call Centers, Business Intelligence, SDLC, Management, Visio, Databases, Disaster Recovery, Analytics, Business Process..., Strategy, Quality Assurance, Team Building, Risk Management, Project Management, Analysis, SharePoint, Change Management, Leadership, Integration, Enterprise Software, Software Documentation, Financial Services, Process Improvement, Requirements Gathering, Executive Management, Software Development, CRM, Business Strategy, Resource Management, IT Strategy, Information Technology, Outsourcing, Program Management
Education
Cardinal Stritch University
Bachelor of Science, Business Management
Cardinal Stritch University
Bachelor's of Science, Business Management
Blue Care Network of Michigan February 2015 - Present
Blue Cross Blue Shield of Michigan June 2012 - February 2015
Asset Acceptance December 2011 - May 2012
Asset Acceptance October 2010 - December 2011
Asset Acceptance August 2007 - October 2010
Asset Acceptance 2006 - 2007
Asset Acceptance 2003 - 2006
Campbell-Ewald 2001 - 2003
Experian 1999 - 2001
Budco 1997 - 1999
Skills
Project Management, Databases, Vendor Management, Financial Analysis, Tactical Planning, Strategic Planning, Operations Management, Contract Negotiation, Performance Management, Analytics, Strategy Implementation, Process Improvement, Financial Services, Call Centers, Project Planning, Leadership, Business Intelligence, Business Analysis, Cross-functional Team..., Strategy, Training, Customer Satisfaction, Program Management, Change Management, Analysis, Risk Management, Negotiation, Team Leadership, Outsourcing, Business Process, Business Process..., CRM, Portfolio Management, Management, Forecasting, Account Management, Business Development, Banking, Executive Management, Data Analysis, Finance, Team Building, Team Management, Business Planning, Business Strategy, Time Management, Visio
Education
Wayne State University 1994 — 1997
BS in Business Administration, Marketing
Central Michigan University 1993 — 1994
Marketing
Henry Ford Community College 1991 — 1993
Associate of Liberal Arts
PMTI
Asset Acceptance December 1997 - March 2009
Marin Credit Corp. March 1995 - June 1997
Houshold Finance 1987 - 1994
Education
Harper College 1993 — 1994
Business
Credit Acceptance Corp December 2009 - Present
Credit Acceptance October 2006 - December 2009
Credit Acceptance December 2004 - October 2006
Asset Acceptance May 2004 - November 2004
TCF Bank August 2003 - April 2004
Skills
Credit, Credit Analysis, Call Center, Loans, Banking, Customer Service, Credit Risk, Microsoft Excel, Financial Analysis, Outlook, Microsoft Office, Underwriting, Access, Customer Satisfaction, Microsoft Word, Data Entry, Accounting, Call Centers, Management, Negotiation
Education
Eastern Michigan University 1998 — 2004
Telecommunications and Film
Jack Cooper Transport March 2014 - Present
Newcom Duo LLC March 2010 - Present
Asset Acceptance November 2003 - March 2012
RENT TO OWN INDUSTRY February 2003 - October 2003
Skills
Portfolio Management, Staff Development, Risk Management, Call Center, Subpoena process, vehicle execution and..., Vehicles, Accounts Receivable, Mortgage Lending, Team Leadership, Financial Services, Banking, Executive Management, Process Improvement, Loans, Insurance, Business Strategy, Strategic Planning, Negotiation, Call Centers, Mergers & Acquisitions, Management, Business Development, Finance, Analysis, Strategy, Leadership, Start-ups, Time Management, Training, Operations Management, Customer Satisfaction, E-commerce, Accounting
Education
Baker College of Flint 2013 — 2013
Truck Driving, Logistics, Materials, and Supply Chain Management
Baker College Business and Corporate Services 2001 — 2002
Truck driving certificate, Computer Science
Lender Processing Services, Inc. (LPS) November 2011 - December 2013
HS Financial December 2010 - November 2011
AmeriGas Propane April 2006 - July 2010
Asset Acceptance May 2005 - April 2006
CORPORATE COLLECTION SERVICES September 2003 - February 2005
GC Services October 2002 - August 2003
Skills
Call Centers, Accounts Receivable, Credit, Customer Service, Team Building, Customer Satisfaction, Analysis, Outlook, Team Leadership, Negotiation, Microsoft Office
Education
Indiana Wesleyan University 2010 — 2012
Accounting
Bedford High School
Remington College
Encore Capital Group September 2015 - Present
Encore Capital Group August 2014 - September 2015
Encore Capital Group January 2014 - July 2014
Legal Recovery Solutions, LLC May 2011 - December 2013
Asset Acceptance August 2005 - May 2011
Fifth Third Bank January 2004 - January 2005
Skills
Vendor Management, Call Centers, Leadership, Process Improvement, Project Management, Business Analysis, Business Process..., Operations Management, Call Center, Executive Reporting, Team Building, Business Intelligence, Analysis, Management, Visio, IT Management, Analytics, Program Management, Six Sigma, Integration, Disaster Recovery, Risk Management, Data Analysis, Team Leadership, SharePoint, Cross-functional Team..., Business Process, Microsoft SQL Server, Outsourcing, Software Documentation, CRM, Banking, Strategy, Access, SDLC, Change Management, IT Strategy, MS Project, Telecommunications
Education
Central Michigan University 1997 — 2002
BSBA, Finance
State of Michigan June 2009 - Present
Asset Acceptance 2004 - 2007
Skills
Marketing, Event Planning, Social Media, Public Relations, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Event Management, Marketing Communications, Social Networking, Outlook, Public Speaking, Facebook, Social Media Marketing
Education
Baker College Business and Corporate Services 2001 — 2006
B.A, Marketing
Verso Corporation April 2015 - Present
CBIZ Risk & Advisory Services, LLC June 2012 - April 2015
Aporia Business Consulting April 2009 - June 2012
Cooper Standard Automotive June 2008 - April 2009
Control Solutions International September 2007 - June 2008
Asset Acceptance July 2005 - August 2007
Dorel Juvenile Group May 2004 - July 2005
Skills
Internal Controls, Auditing, Sarbanes-Oxley Act, J-SOX, SSAE16, Controls Assessment, Risk Assessment, Finance, GAAP, SEC filings, SSAE 16, Internal Audit, Analysis, Sarbanes-Oxley, External Audit, Financial Statements, Business Process, Access, SEC Filings, Accounting, Financial Analysis, Financial Reporting
Education
Davenport University 2002 — 2003
MBA, Accounting
University of Michigan-Dearborn 1994 — 1997
BBA, Accounting
Raynet Americas, Inc November 2011 - April 2014
Asset Acceptance April 2010 - October 2011
Asset Acceptance April 2007 - April 2010
Skills
Process Improvement, Software Documentation, Business Analysis, Call Centers, Risk Management, Disaster Recovery, Visio, SharePoint, Active Directory, Windows Server, Dell PowerEdge Servers, HP Data Protector, Websense, DHCP, Dell Computers, Asset Management, Mac OS, Windows 7, Remote Troubleshooting, RSA SecurID, JUNOS, Cisco Technologies, Polycom Video..., Nortel, Juniper, Lync, Exchange ActiveSync, Windows XP Pro, Windows 8
Education
ITT Technical Institute-Troy 2005 — 2007
Associate of Applied Science, Computer Networking Systems
Alma College 2002 — 2004
IHA May 2014 - Present
Archway Marketing Services December 2013 - Present
Asset Acceptance May 2012 - October 2013
Michigan Manufacturing Technology Center July 2008 - April 2012
APL Logistics 2006 - 2008
Harborquest August 2005 - December 2005
Navistar International January 1993 - August 2005
Consultant January 1990 - January 1993
Saudi Aramco April 1985 - August 1989
Dow Chemical August 1977 - April 1985
Skills
Process Improvement, Leadership Development, Continuous Improvement, Six Sigma, Team Building, Project Management, Change Management, Coaching, Program Management, Organizational..., Strategic Planning, Performance Management, Lean Manufacturing, Training, Management Consulting, Employee Engagement, Customer Service, New Business Development, Manufacturing, Microsoft Office, Training Delivery, Quality Management, Microsoft Excel, Succession Planning, Performance Appraisal, Kaizen, Human Resources, Leadership, Employee Training, Management, Analysis, Onboarding, Instructional Design, Performance Improvement, Strategy, Project Planning, Organizational..., Talent Management, Operations Management, Employee Relations, Cross-functional Team..., Business Process..., Personnel Management, Team Leadership, Policy, New Hire Orientations, Talent Acquisition, Workforce Planning, Interviews, Career Development
Education
Capella University 2002 — 2005
Doctor of Philosophy (Ph.D.), Industrial/Organizational Psychology, 4.0
National-Louis University 2000 — 2002
Master of Arts (M.A.), Organizational Psychology, 4.0
Elmhurst College 1998 — 2000
Bachelor of Arts (B.A.), Psychology, 3.67
DeVry Institute of Technology 1974 — 1977
Associate of Science (A.S.), Industrial Digital Electronics
CDI Corporation April 2013 - Present
Asset Acceptance March 2010 - April 2013
General Motors January 2000 - January 2009
General Motors January 1989 - January 2000
General Motors June 1986 - April 1989
Skills
Accounts Receivable, Accounting, Access, Variance Analysis, Budgets, Account Reconciliation, Finance, Analysis, Microsoft Excel, Invoicing, Hyperion Enterprise, Software Documentation, Journal Entries, Bank Reconciliation, Team Building, Spreadsheets, Financial Forecasting, Financial Analysis, Financial Reporting
Education
Eastern Michigan University 1982 — 1986
Bachelor's degree, International Trade (Finance & French Concentrations)
International Trade, Eastern Michigan University 1982 — 1986
BA, Finance & French Concentration
Dale Carnegie
Effective Business Communication
WardsAuto (Ward's Automotive Group) May 2015 - Present
IBM/Ford Motor Company June 2013 - May 2015
State Farm February 2012 - June 2013
Dassault Systemes Simulia March 2011 - January 2012
State Farm September 2009 - March 2011
Asset Acceptance July 2007 - May 2009
Standard Federal Bank July 2003 - August 2004
Skills
Customer Service, Microsoft Office, PeopleSoft, Account Management, Human Resources, CRM, Negotiation, Account Reconciliation, Budget Process, Credit Management, Elite, Office Administration, Changepoint, SharePoint, Training Delivery, Commercial Banking, Dispute Resolution, Billing/Invoicing, Brassring 2XB, Lotus Notes, Saleforce, Multiple Project...
Education
Central Michigan University 2008 — 2009
Bachelor of Science, Public Administration
Madonna University 2002 — 2005
Certificate, Fashion Merchandising Management
Oakland Community College
Associate of Arts, General Business
Lawrence Technological University
Certification, Six Sigma
T's Hairport and Nail Landing August 2013 - Present
Circle K Convenience Stores (HK) Ltd February 2013 - October 2014
Asset Acceptance October 2010 - September 2011
Walmart.com August 2008 - May 2010
Ferman Chevrolet April 2002 - March 2006
Brown & Brown November 1989 - July 2001
Skills
Merchandising, Visual Merchandising, E-commerce, Analytics, Sales, Store Operations, Microsoft Excel, Microsoft Office, Customer Satisfaction, Vendor Management, Cashiering, Competitive Analysis
Education
Everest University-Brandon 2012 — 2013
Massage Therapy, Licensed Massage Therapist
Tampa College 1990 — 1992
Associate's degree, Business Administration and Management, General
Citrus High School 1980 — 1981
H.S. Diploma
Encore Capital Group March 2014 - Present
Asset Acceptance March 2011 - March 2014
Asset Acceptance, LLC June 2010 - March 2011
Johnson Controls, Inc May 1999 - August 1999
Keykert USA May 1998 - August 1998
Skills
Business Analysis, Process Improvement, Vendor Management, Software Documentation, Visio, Call Centers, Data Analysis, Team Leadership, Analytics, Financial Services, ITIL, Microsoft Office, Microsoft SQL Server, Microsoft Reporting..., Business Intelligence, Project Management, Change Management, Agile Methodologies, SDLC, SharePoint, Microsoft Visual Studio..., Requirements Gathering, Supervisory Skills
Education
Central Michigan University 1996 — 2003
Bachelor of Science, Logistics Management / Marketing
Alpine Realty Management Corporation December 2013 - Present
Footprint Retail Services July 2012 - Present
. 2013 - 2013
Asset Acceptance September 2008 - August 2009
Arrow Financial Services April 2007 - January 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Outlook, Windows, Teaching, HTML, C++, Budgets, C
Education
Bradley University 1978 — 1982
Bachelor of Science (B.S.), Business Administration and Management, General
Centene Corporation February 2015 - Present
iHeartRadio June 2010 - February 2015
Asset Acceptance September 2006 - April 2010
TCF Bank June 2004 - September 2006
Casual Corner June 1999 - May 2004
Skills
Sales, Marketing, Advertising, Public Relations, Social Media Marketing, Event Planning, Management, Digital Media, Social Networking, Customer Service, Social Media, Marketing Communications, Market Research, Financial Services, Marketing Research, Sports Management, Data Analysis, Data Entry, Healthcare, Business Ethics, Radio, Financial Analysis, Fashion
Education
Concordia University Chicago 2015 — 2016
Master of Business Administration (M.B.A.), Sports Marketing
Depaul University 2010 — 2012
Bachelor of Arts (BA), Pr/Advertising/Marketing
City Colleges of Chicago-Harold Washington College 1999 — 2002
Associate’s Degree, Pre-Law Studies
Asset Acceptance August 2010 - Present
Galaxy Asset Management September 2008 - August 2010
West Asset Management May 2006 - August 2008
West Asset Management February 2003 - May 2006
Citibank January 2000 - January 2002
Education
Universidad Internacional SEK 1994 — 1998
BS, Marketing
Keller Williams Lakeside Market Center June 2002 - Present
Asset Acceptance March 2002 - Present
United States Marine Corps July 1999 - December 2009
Skills
Vendor Management, Team Leadership, Call Center, Call Centers, Credit, Customer Satisfaction, Customer Service, FDCPA, Financial Analysis, Leadership, Management, Microsoft Excel, Microsoft Office, Negotiation, Process Improvement, Software Documentation, Strategic Planning, Team Building, Training, Risk Management, Access, Analysis, Operations Management, Time Management
Education
Baker College of Clinton Township 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Wegner Vollmer PC July 2012 - December 2012
IRS VITA Tax Program-Hope Center January 2012 - April 2012
IRS VITA Tax Program-Hope Center January 2011 - April 2011
Asset Acceptance April 2003 - August 2005
Kmart Corporation March 1995 - September 2002
Skills
Accounting, Tax, Accounts Payable, Payroll, General Ledger, Access, PeopleSoft
Education
Macomb Community College 2008 — 2010
Associates of Business Adm.-Accounting, Accounting
Dorsey Business Schools-Roseville 1994 — 1994
Computer Accountiing Diploma, Accounting, 3.83
Davenport University 1988 — 1991
Accounting
Paratus AMC & Geslico S.A.U. December 2014 - Present
Paratus AMC December 2013 - Present
Fortress Investment Group October 2013 - Present
Asset Acceptance October 2012 - September 2013
Asset Acceptance August 2010 - September 2012
Galaxy Asset Management August 2008 - July 2010
West Asset Management June 2003 - July 2008
Citi January 2000 - July 2002
Skills
Strategic Planning, Customer Service, Risk Management, Operations Management, Outsourcing Management, Microsoft Office, Outsourcing, Process Improvement, Call Centers, Vendor Management, Analytics, Management, Analysis, Business Development, Project Management, Change Management, Strategy, Credit, Banking, Executive Management, Budgets, Credit Cards, Portfolio Management, Forecasting, Financial Services, Loss Mitigation, Finance, Debt Management, Debt Settlement, Credit Risk, Skip Tracing, Loans, Mortgage Servicing, Credit Analysis, Loan Servicing, Payments, Call Center Development, Financial Analysis, Financial Risk, Consumer Lending, Default, Accounts Receivable, Call Center..., Assets Recovery, Business Process..., FDCPA, BPO, FCRA, Mortgage Lending, Mergers & Acquisitions
Education
Universidad Camilo José Cela 2014 — 2016
Master’s Degree, Business Administration and Management, General
ESEI International Business School Barcelona 2014 — 2015
Master’s Degree, Business, Management, Marketing, and Related Support Services
Asset Acceptance July 2012 - Present
Honigman Miller Schwartz and Cohn LLP September 2004 - June 2012
United States Court of Appeals for the Sixth Circuit 2003 - 2004
Michigan State Senate 1999 - 2000
Michigan State Senate 1999 - 2000
Skills
Litigation, Commercial Litigation, Legal Research, Civil Litigation, Legal Writing, Appeals, Courts, Intellectual Property, Corporate Law, Trade Secrets, Class Actions, Arbitration, Bankruptcy, Mediation, Securities Litigation
Education
Boston University School of Law 2000 — 2003
Doctor of Law (J.D.)
Michigan State University 1996 — 2000
Bachelor of Arts (B.A.), Political Science and Government
Elgin Furniture Assistant Branch ManagerAsset AcceptanceJuly 2004 - December 2010
Asset Acceptance December 2001 - June 2004
Skills
Training, Process Improvement, Call Centers, Forecasting, Customer Satisfaction
Education
Cuyahoga Community College
Business
Encore Capital Group January 2013 - Present
Asset Acceptance May 2011 - December 2012
Federal Bureau of Investigation April 2007 - November 2010
Kettering University August 2006 - September 2010
Skills
Data Analysis, SAS, Minitab, Statistics, SQL, Microsoft Excel, Microsoft Office, Mathematics, PowerPoint, Problem Solving, Leadership, Data Mining, Data Warehousing, Statistical Modeling, Management
Education
Kettering University 2006 — 2010
Applied Mathematics, Statistics, 3.67/4.00
GMB Group, Inc. May 2012 - Present
Bankruptcy Processing Solutions, Inc. January 2010 - April 2012
Asset Acceptance October 2005 - January 2010
Skills
Call Center..., Project Management, Department Budgeting, Career Development, Credit Risk, Risk Management, Operational Risk, Operations Management, Construction, Paint, Drywall, Flooring, Outdoor Living Areas, Interior Trim, Exterior Trim, Pressure Washing, Storage, Team Building, Management, Program Management, Training
Education
Augsburg College
Business Administration & Finance
Credit Acceptance April 2011 - Present
Asset Acceptance October 2009 - April 2010
St. John Providence Health System March 2004 - March 2010
Skills
Remarketing, Sales Management, B2B, Consultative Selling, Competitive Analysis, Marketing, Quota driven sales, Telesale, Collections Management, Repossession specialist
Education
Wayne State University 2004 — 2009
bachelors degree, Marketing/ Advertising
Baker College Business and Corporate Services 2003 — 2005
Bachelor of Business Administration (BBA), Marketing
SIRVA Worldwide January 2013 - October 2013
Huntington National Bank 2011 - 2013
Asset Acceptance September 2009 - December 2010
TeleTech 2007 - 2009
Bank of America 1998 - 2006
Skills
Call Centers, Training, Finance, Management, Retail Banking, Collections, Customer Service, Consulting
Education
Cape Cod Community College 1988 — 1990
A/A, Finance
DTE Energy November 2013 - Present
Raytheon May 2007 - November 2013
Asset Acceptance May 2002 - May 2007
Molex 1998 - 1999
Skills
Process Improvement, Visio, Business Process..., Integration, Leadership, Six Sigma, Software Documentation, Vendor Management, Change Management, Project Management, Business Analysis
Education
Franklin University 2002 — 2004
Bachelor of Science, Technical Administration
Macomb Community College
Ulta May 2012 - October 2012
Asset Acceptance January 2007 - September 2011
Skills
Waxing, Eyebrow, Eyelash Extensions, Beauty Industry, Hair Care, Makeup Artistry, Hair Cutting, Skin Care, Cosmetology, Cosmetics, Spa, Microdermabrasion, Chemical Peels, Aesthetics, Makeovers
Education
Manhattan Hairstyling Academy 2011 — 2012
Esthetics
Riverview High School 2002 — 2006
KeyBank August 2014 - Present
KeyBank February 2014 - August 2014
KeyBank October 2011 - February 2014
HS Financial Group/Law Offices of Timothy Sullivan January 2010 - September 2011
Wyndham Vacation Ownership June 2006 - November 2009
Risk Management Alternatives November 2004 - December 2005
Asset Acceptance February 2004 - November 2004
National City Bank September 2001 - December 2003
Skills
Negotiation, Debt Collection, Team Leadership, Call Center, Outlook, Microsoft Excel, Microsoft Word, Credit, Banking, Accounts Receivable, Skip Tracing, Loans, Credit Cards, Payments, Call Centers
Education
Cuyahoga Community College 2002 — 2003
Business Management
State of Michigan October 2012 - Present
Asset Acceptance August 2010 - October 2012
Kohl's Department Stores January 2004 - October 2009
Education
Baker College Business and Corporate Services 2010 — 2012
Bachelor of Business Administration (BBA), Accounting
Baker College Business and Corporate Services 2010 — 2011
Associates, Accounting
Asset Acceptance November 2011 - Present
Skills
Employee Relations, Operations Management, Talent Acquisition, PowerPoint, Talent Management, Performance Management, Recruiting, Onboarding, New Hire Orientations, FMLA, Benefits Administration, Applicant Tracking...
Education
Eastern Michigan University
St John Providence Health System January 2008 - Present
Asset Acceptance December 2002 - August 2007
John Johnson Company April 1978 - July 2002
Skills
Employee Relations
Education
Dorsey Business Schools-Roseville 2007 — 2008
Certification, Medical Billing
Macomb Community College 1985 — 1988
Asset Acceptance July 2011 - Present
Walmart August 2009 - July 2011
Education
Alfred University 2005 — 2006
n/a, business
Indian River High School 2001 — 2005
Diploma
Service Masters January 2013 - Present
Asset Acceptance 2007 - 2010
JPMorgan Chase July 1994 - October 2006
Skills
Risk Management, Banking, Vendor Management, Credit Analysis, Mortgage Lending, Process Improvement, Credit Risk, Call Center, Financial Services, Business Analysis, Loans, Financial Analysis, Credit, Leadership, Call Centers, Team Building, Customer Service, Relationship Management, Customer Satisfaction, Insurance, Customer Retention, Analysis, Finance
Education
Keiser College 2010 — 2012
Health Services Administration, Business Administration and Management, General
Keiser University 2010 — 2012
Health Service Administration, Health Services
Asset Acceptance September 2010 - Present
General Motors - OnStar May 2005 - September 2009
Education
Everest Institute-Southfield 2009 — 2010
Medical Administrative/Executive Assistant and Medical Secretary, 4.0
Shermeta, Adams & Von Allmen, P.C. 2007 - 2008
Asset Acceptance LLC October 2002 - June 2006
Asset Acceptance October 2002 - June 2006
Skills
Negotiation, Corporate Law, Portfolio Management
Education
Washtenaw Community College 1985 — 1986
None, Business/Crimnal Justice
Jackson Community College 1984 — 1985
none, Business Administration and Management, General, 3.0
Asset Acceptance 2007 - 2009
Skills
Credit, Call Center, Skip Tracing, Mortgage Lending, Loans, Credit Analysis, Customer Service, Mortgage Servicing, Banking, Sales, Portfolio Management, Loss Mitigation, Account Management, Insurance, Financial Services, Customer Satisfaction, Mortgage Banking, Microsoft Excel, Financial Analysis, Underwriting
Education
Ferris State University 1997 — 2001
NONE, Public Relations, Advertising, and Applied Communication, sophmore
Asset Acceptance 2011 - 2012
NCO Financial Systems July 2008 - October 2010
Education
Grand Canyon University 2010 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Gardner White Furniture June 2013 - Present
800zerodebt/radnerlawgroup January 2013 - March 2013
Asset Acceptance January 2001 - August 2012
Asset Acceptance LLC January 2001 - August 2012
CVS Caremark Corporation October 2001 - December 2002
7-Eleven May 1996 - January 2001
Skills
Microsoft Excel, Outlook, Microsoft Office, Team Leadership, Team Building, Leadership, Marketing, Program Management, Budgets, Employee Relations, Risk Management, Coaching
Education
Central Michigan University 2012 — 2012
Bachelor of Science (B.S.), community development
Baker College
Business
Baker College of Clinton Township
Central Michigan University
Oakland University
Psychology
University of Phoenix
Business
Asset Acceptance 2003 - 2011
Addecco November 2002 - April 2003
Act One/Countrywide September 2002 - October 2002
Skills
Customer Service, Data Entry, Mortgage Lending, Records Management, Accounts Payable, Accounts Receivable
Education
Davenport University 1991 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kroger July 2012 - February 2013
Asset Acceptance October 2011 - June 2012
Skills
Cashiering, Data Entry, Customer Service, Time Management, Telephone Skills, Retail, Inventory Management, Microsoft Word, Microsoft Office, Cash Register, Microsoft Excel, Filing, Phone Etiquette, Teamwork, Retail Sales
Education
Amercan Pulic University System 2013 — 2017
Bachelor's degree, Hotel/Motel Administration/Management
Ehove Career Center 2003 — 2005
Vocational Diploma, Health Tech Prep
Monroeville High School 2001 — 2005
Diploma, General Studies
Asset Acceptance December 1998 - May 2015
Education
Lawton Career Institute-Oak Park 1991 — 1992
Banking/Finance
Mumford High School 1986 — 1988
High School Diploma
PulteGroup September 2012 - Present
PulteGroup January 2011 - August 2012
Asset Acceptance 2003 - 2011
Education
Ferris State University
Oakland Community College
Volusia County Clerk of Court ParalegalGarrick N. Fox, EsquireOctober 2012 - January 2014
Asset Acceptance September 2008 - April 2011
Skills
Legal Assistance, Paralegals, Foreclosures, Electronic Filing, Legal Research, Litigation, Legal Writing, Civil Litigation, Courts, Calendaring, Pleadings, Outlook, Lexis, Legal Documents
Education
Daytona State College 2012 — 2014
Hillsborough Community College 2011 — 2012
Asset Acceptance April 2012 - October 2013
Asset Acceptance April 2007 - April 2012
Asset Acceptance September 2003 - April 2007
Asset Acceptance April 2003 - September 2003
Resource One April 2001 - August 2002
Skills
Data Analysis, Process Improvement, Vendor Management, Customer Service, Business Intelligence, Workflow Analysis &..., Sarbanes-Oxley Reporting, Accounts Payable, Accounts Receivable, Account Reconciliation, Accruals, Financial Analysis, Operational Support, Expense Reports, Expense Allocation, Data Entry, Business Process..., Contract Repository
Education
Alpena Community College
Associate of Science (AS)
Progressive Insurance January 2015 - Present
General Dynamics Information Technology July 2012 - Present
Asset Acceptance February 2002 - December 2012
Skills
Customer Service, Typing, Phone Etiquette, Skilled Multi-tasker, Windows 8, Windows 7, Outlook Express
Education
Concorde Career Institute-Tampa
Dental Assisting/Assistant
North Laurel High School