Experience
Robert Half Technology  May 2015 - Present
ExecuTeam  August 2014 - May 2015
CompuCom  February 2014 - June 2014
New Caney ISD  2013 - 2013
Pomeroy   2011 - 2011
eBryIT, Inc.   August 2010 - September 2010
Getronics  March 2008 - September 2008

Skills
Laptops, Windows 7, Windows XP, Troubleshooting, XP, A+ Certified, System Deployment, Cisco Technologies, Desktop Computers, Network+, Wireless Networking, Hardware Support, Windows XP Pro, Windows 7 Migration, A+ Certified IT..., Microsoft Certified..., CCNA, SOHO, LAN Switching, Cisco Routers, Cisco IOS, Cisco Certified, Hard Drives, RAM, Processors, Wireless Routers, Cabling, Ethernet, TCP/IP, IP Addressing, Subnetting, Motherboards, Video Cards, Sound Cards, Hardware Installation, Gigabit Ethernet, Operating Systems, Computer Hardware, Active Directory, Windows 8, Microsft Server 2003, Microsoft Server 2008, Routing, Switching, CompTIA A+, Windows Server

Education
Lone Star College System   2011 — 2014
Associate of Applied Science, Computer Networking Specialization, Information Technology

Lone Star College System   2005 — 2006
Certificate, Network Administrator Certification (CCNA), Information Technology

Experience
Creative Circle - Energizer   July 2015 - Present
Pomeroy   November 2014 - July 2015
Modis  May 2014 - November 2014
MarketSource  April 2014 - November 2014
Acosta Sales & Marketing  December 2012 - November 2014
Macy's  September 2011 - February 2014
Group360  July 1998 - November 2009
O'Neal, Sutton, Leveque, and Associates   February 1992 - July 1998
LesTalk/Kolours Magazine   November 1993 - February 1996
Network Color Technology   September 1989 - February 1993

Skills
Mac, Adobe Creative Suite, Photoshop, Microsoft Office, Customer Service, Packaging, Photography, InDesign, Graphic Design, Illustrator, QuarkXPress, Windows, OS X, Pre-press, Catalogs, Microsoft Word, PowerPoint, Social Media, Publishing, Content Management, Computer Hardware, Print Management, Newsletters, Layout, Direct Mail, Microsoft Excel, Adobe Acrobat, Graphics, Web Design, Advertising, Dreamweaver, Leadership, Email Marketing, Training, Creative Direction, Brand Development, Management, Brochures, Social Networking, Digital Photography, Marketing Communications, Teaching, Marketing, Editing, Inventory Management, Digital Printing, Cross-functional Team..., Laser Printers, Data Entry, Friendly Personality

Education
University of Phoenix   2010 — 2011
Masters, Information systems

St. Charles Community College Adult Education   1990 — 1991
Certification, PC Maintenance and Upgrades

Lindenwood University   1988 — 1989
Information Technologies

Harris Stowe State University   1988 — 1988
BASIC Programming

McPherson College   1978 — 1982
BA, Audiovisual Communications/Speech and Theater

Clayton High School

Experience
Looking...   July 2014 - Present
Eid Passport  November 2010 - July 2014
Anu Resources Unlimited  March 2009 - October 2010
Pomeroy   May 2010 - May 2010
RMS Computer Corporation  November 2009 - January 2010
Washington State Department of Health & Social Services   April 2009 - September 2009
Alan Ritchey Inc.  September 2000 - October 2007
PepsiCo  May 1998 - September 1998
Nestle Professional Beverages  November 1996 - January 1998
Nestle Professional Beverages  November 1995 - October 1996

Skills
Information Technology, Computer Security, Linux, Security, Information Assurance, Windows, Windows Server, Management, Computer Hardware

Education
Clover Park Technical College   2007 — 2009
A.A.S., Computer Networking & Information Systems Security

Washington State University   1999 — 2005
B.A., Social Sciences

Spokane Community College   1997 — 1998
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

Missouri State University   1994 — 1995
Geographic Information Science and Cartography

Pima Community College   1993 — 1993

Experience
Hostway Corporation  January 2015 - Present
Pomeroy   May 2014 - January 2015
S3 – Nextgen IT Services   May 2013 - January 2015
Cognizant Technologies Solutions  September 2006 - May 2013
AimNet Solutions  April 2003 - September 2006
Paradigm Technology Partners   February 1999 - April 2003
Ascom Timeplex/Timeplex   January 1982 - February 1999

Skills
IT Strategy, IT Management, IT Operations, IT Outsourcing, IT Solutions, Management, Managed Services, Servers, Routers, Business Analysis, Infrastructure, Strategy, Channel Partners, Direct Sales, Networking, Outsourcing, Telecommunications, Partner Management, Start-ups, Service Delivery, Data Center, Vendor Management, Firewalls, Consulting, Technical Support, Selling, Security, Integration, Program Management, Project Management, ITIL, Sales, Cloud Computing, Engineering, IT Service Management, Team Leadership, Enterprise Architecture, Computer Security, Solution Selling, Infrastructure Solutions

Education
North Shore Community College   1981 — 1983
Associate of Science (A.S.), Electro Mechanical Technology

Experience
Pomeroy   November 2013 - Present
Peak Systems, Inc.   October 2013 - October 2013
Inception Network Strategies   September 2012 - November 2012
ISGF, LLC   October 2011 - January 2012
PC World Magazine  September 2011 - September 2011
Click To Fix It   September 2008 - June 2011
Blue Sun Consulting   October 2006 - June 2008
International Office Machines   September 2004 - June 2008
International Office Machines   January 1997 - September 2004
Staff Connections   October 1993 - July 1996

Skills
Active Directory, Servers, TCP/IP, DNS, VMware, Hardware, Operating Systems, Windows XP, VPN, Windows 7, Technical Support, Software Installation, Switches

Education
Motlow State Community College   2011 — 2013
Associate of Arts and Sciences (A.A.S.), Information Technology

Experience
Accenture  September 2014 - Present
itelligence North America  November 2013 - September 2014
itelligence  January 2012 - November 2013
Pomeroy   May 2011 - December 2011
Contingent Network Sevices   October 2010 - May 2011
Kao Brands\Robert Half Technology   March 2010 - October 2010
St. Elizabeth Hospital\Robert Half Technology   October 2009 - February 2010
School of Education, Health   August 2007 - May 2009
Ohio National Financial Services  April 2005 - August 2007

Skills
Technical Support, ITIL, ITIL Certified, Hardware, SharePoint, Disaster Recovery, IT Service Management, Networking, Active Directory, Databases, Troubleshooting, Help Desk Support, Cisco Technologies, HDI, HDI Support Center..., Servers, SAP

Education
University of Cincinnati College of Business   2015 — 2017
Master of Science (M.S.), Information Systems

Miami University   2005 — 2009
Bachelor's of Science, Management and Organization

Experience
Netgain AB   January 2011 - Present
NetGain Technology   January 2010 - Present
Sam Swope   2011 - 2012
TEKsystems  2011 - 2011
Commonwealth Bank & Trust  2008 - 2011
Jim Beam  June 2007 - December 2009
Jim Beam Brands  2007 - 2009
Pomeroy   May 2007 - February 2008
SHPS  August 2007 - December 2007
Papa John's Corp. Campus   January 2007 - August 2007

Skills
Active Directory, Computer Hardware, Lotus Notes, Desktop Support, Laptops, Citrix, Printers, Outlook, Customer Relations, Microsoft Office, Customer Service, Inventory Management, Problem Solving, XP, Windows, Troubleshooting, Word, SharePoint, Operating Systems, Documentation, Windows 7, VMware, System Administration, Mentoring, VPN, Windows Server, TCP/IP, Hardware, Blackberry Enterprise..., Norton Ghost, Workstations, Remedy, HP, AS400, SLA, Routers, Blackberry, Group Policy, Antivirus, A+ Certified, Team Leadership, Microsoft Word, BMC Remedy, Technical Support, Networking, System Deployment, Microsoft Exchange, Software Documentation, Windows XP

Education
Kentucky State University   1993 — 1998
Computer Science

Kentucky State University   1993 — 1998
a B.S, Computer Science; Administrative Computer Science

Shelby Co. High   1989 — 1993
Diploma

Experience
Pomeroy   2013 - Present
Adtech Global  2013 - 2013
Interactions Corporation  2011 - 2012
Spanlink Communications now known as ConvergeOne   2010 - 2011
Success Metrics, Inc now doing business as Birst   2007 - 2009
Nuance  1999 - 2007
Corepoint an IBM Company   1998 - 1999
Genesys  1997 - 1998
BellSouth Communications  1993 - 1997
Intellivoice Communications   1991 - 1993

Skills
SaaS, Enterprise Software, Business Development, Start-ups, Solution Selling, Sales Management, Managed Services, Professional Services, IVR, Direct Sales, Strategy, Unified Communications, Account Management, Contact Centers, Speech Recognition, Call Centers, Contract Negotiation, VoIP, CTI, Sales, Product Management, Leadership, Software Industry, Telephony, Business Intelligence, Cloud Computing, Management, Team Building, Analytics, Workforce Management, Channel Partners, Go-to-market Strategy, Strategic Partnerships, CXO level engagement, Strategic Selling, Collaboration, Customer Self Service, Speech Analytics, CRM, Customer Experience, Sales Process, Hosted Services, Telecommunications, Managed Hosting, Customer Interaction, Cloud Communications, Business Alliances, Executive Management, IP Telephony, Google Apps

Education
Michigan State
Bachelor's Degree

Experience
Strictly Acquisition   January 2008 - Present
POMEROY   October 2013 - February 2014
City of Houston  October 2012 - February 2013
People Soft at University of Texas, Dallas   May 2012 - October 2012
Booz Allen Hamilton  2012 - 2012
LexisNexis  2011 - 2011
SAP  2011 - 2011
Marriott International  September 2007 - March 2010
Fifth Third Bank  2009 - 2010
Platinum Hospitality Group   2007 - 2009

Skills
Aerospace, Government, Manufacturing, Strategic Planning, Change, Operational Excellence, Supply Chain Management, Acquisition Integration, Program Management, Change Management, Aviation, Business Planning, Business Strategy, Management Consulting, PMO, Governance, Business Transformation, Restructuring, Corporate Development, International Business, Start-ups, P&L Management, Business Process..., Executive Management, Due Diligence, Project Portfolio..., Cross-functional Team..., Outsourcing, Strategic Consulting, IT Strategy, global, LEAN- 6 Sigma, German, Integration, Business Intelligence, Business Process, CRM, Management, ERP, Strategy, Six Sigma, Mergers & Acquisitions

Education
GE Crotonville Executive Development Center   1999 — 2007
Leadership, GE Leadership Training in Crotenville

Northwestern University - Kellogg School of Management   1996 — 1997
Marketing, Marketing, Distribution Channels and Pricing

Xavier University- MBA Program - Business School   1994 — 1995
MBA, Executive MBA for senior professionals

Technische Universität Berlin   1986 — 1991
Dipl.-Ing, MS in Engineering and Automation

Swiss Locomotive and Machine Mfg. Co.   1984 — 1985
Engineer, Engineering Training

L.D College of Engineering - Ahmedabad   1980 — 1984
BS in Engineering, Production Engineering

Sharda Mandir Vinay Mandir   1976 — 1980
High School, High School - National Merit Scholar

Diwan Ballubhai - Kankaria- Ahmedabad   1967 — 1975
Junior High

University of Pennsylvania

University of Pennsylvania

Experience
Philadelphia Insurance Companies  December 2014 - Present
Morgan Hunter  August 2014 - December 2014
Morgan Hunter  May 2014 - July 2014
Pomeroy   February 2014 - April 2014
Unemployed  January 2013 - February 2014
Capgemini Consulting  September 2009 - January 2013
Capgemini Consulting  August 2008 - September 2009
Capgemini Consulting  February 2007 - August 2008
Government Employee's Hospital Association   September 2003 - November 2007
Government Employee's Hospital Association   November 2005 - February 2007

Skills
IT Service Management, Software Documentation, ITIL, IT Strategy, Business Process..., Telecommunications, Business Process, Project Portfolio..., Business Analysis, IT Management, IT Operations, PMO, Requirements Analysis, PMP, Quality Assurance, SharePoint, Training

Education
Longview Community College

Experience
POMEROY   October 2014 - Present
STARTEK  September 2013 - August 2014
Convergys  October 2010 - August 2013
Convergys  February 2009 - October 2010
Convergys  February 2007 - February 2009
Delta Air Lines  June 2005 - May 2006
SIRS  August 2003 - March 2005

Skills
Management, Call Centers, Methods and Procedures, Process Management, Change Management, Project Planning, Contact Centers, Training Delivery, Program Management, Time Management, Account Management, Client Services, Process Improvement, Relationship Management, Coaching, Customer Retention, Customer Experience, Customer Satisfaction, Data Analysis, Leadership, Outsourcing, CRM, Avaya, Customer Service, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Building, Business Process..., Offshoring, SharePoint, Development & delivery..., Adaptability, Visio, Strategic Planning, Performance Management

Education
Northern Kentucky University   2003 — 2003
Undeclared

Morehead State University   2002 — 2002
Environmental Science

Experience
GSN (TV & Games)   August 2012 - June 2015
Randstad Professionals US  February 2009 - September 2009
Randstad Technologies US  March 2008 - February 2009
Pomeroy   January 2008 - February 2008

Skills
Citrix Metaframe, Citrix, Active Directory..., LAN-WAN, Help Desk Support, Desktop Application..., Service Desk, Cisco VoIP, MMC, Microsoft Exchange, SysAid, Outlook, Computer Hardware, Virus Removal, Customer Service, XP/Vista/7, Microsoft Office, windows 8, MacBook Pro, MacBook, Mac OS X, Servers, VPN, Switches, Troubleshooting, Technical Support, Active Directory, Laptops, Networking, Workstations, Cisco Technologies, Windows 7, Network Security, Printers, Norton Ghost, OS X, Network Administration, Hardware, Dameware, Operating Systems, XP, Remote Desktop, Desktop Computers, Software Installation, Dell Computers, Hardware Support, Antivirus, Group Policy, Cisco VPN

Education
Millennium Training Institute   2009 — 2010
Certificate, Linux Systems Administrator Program

Millennium Training Institute   2007 — 2007
Certificate, PC Network Support Engineering

Experience
Randstad Technologies US  August 2013 - February 2015
Alexander Open System   April 2012 - June 2013
Pomeroy   May 2011 - April 2012
MSI Systems Integrators  June 2010 - April 2011
IKON  June 2009 - June 2010
DONGGUAN UNIVERSITY OF TECHNOLOGY  July 2008 - August 2008

Skills
Sales, Selling, Teamwork, Solution Selling, Account Management, Time Management, Building Relationships, Microsoft Office, Microsoft Excel, Microsoft Word, VMware Infrastructure, VMware View, EMC design, Cisco Technologies, Cisco Call Manager, Cisco Routers, Cisco UCS, VMware, Management, Leadership, Sales Operations, Customer Service, Recruiting, Training, Sales Process, Cold Calling, Relationship Building

Education
University of Northern Iowa   2006 — 2008
Bachelor of Arts, Business Marketing

Kirkwood Community College   2004 — 2006
Associate of Arts, Business Administration and Management, General

Experience
Insight Global / HP   January 2014 - Present
Insight Global / CompuCom   September 2013 - December 2013
ManagedPrint   December 2011 - July 2013
NCR  March 2005 - January 2010
Pomeroy   October 1997 - March 2005
The Computer Store  April 1996 - October 1997
TAD Technical Services / Hewlett Packard   November 1993 - April 1996
Texas instruments  June 1974 - October 1992

Skills
Computer Hardware, Operating Systems, IT Operations, Remote User Support, Application Support, Desktop Application...

Education
ITT Technical Institute - Columbia, SC   2011 — 2013
AAS, Network Systems Administration

Milwaukee School of Engineering   1970 — 1974
Bachelor of Science (BS), Electircal Engineering Technology

Elgin High School   1967 — 1970
High School Diploma, General Studies

Experience
Pomeroy   December 2012 - Present
CSC  January 2008 - November 2012
CSC - Mid Market Outsourcing   January 2001 - January 2008
CSC - Baker & Taylor   January 1998 - January 2001
CSC - Baker & Taylor   January 1996 - January 1998
First Interstate Bank  January 1986 - January 1989
Baker & Taylor Books, Inc   January 1984 - January 1986
City Federal  July 1984 - December 1984
Graphic   June 1983 - July 1984
City Federal Bank   June 1983 - January 1984

Skills
Project Delivery, Partner Management, Financial Services, Healthcare, Manufacturing, IT Strategy, Cloud Computing, Vendor Management, Professional Services, Service Delivery, Data Center, SaaS, Program Management, IT Operations, ITIL, Solution Selling, IT Management, Solution Architecture, Management, SDLC, Enterprise Architecture, Telecommunications, Leadership, Governance, Process Improvement, Integration, Management Consulting, PMO, Strategy, CRM, Outsourcing, IT Service Management

Education
Montclair State University   1981 — 1983
BS, Computer Science

Raritan Valley Community College   1978 — 1981
A.S, COMPUTER SCIENCE and MATHMATICS Degree

Experience
PCM  April 2013 - October 2013
CareTech Solutions  November 2010 - March 2012
Pomeroy   February 2000 - December 2008

Skills
Troubleshooting, A+ Certified, Computer Hardware, Printers, Laptops, Software Installation, Windows, XP, Software Documentation, Networking, Hardware, Windows 7, Technical Support

Education
Great Oaks Joint Vocational School   1990 — 1992
Computer Repair Certificate, Computer Installation and Repair Technology/Technician

San Francisco Conservatory of Music   1981 — 1982
Percussion Performance

Miami Dade College   1978 — 1981
Associate of Arts (AA), General Studies with emphasis on Business and Music, 3.75

North Miami Beach Senior High   1973 — 1975

Oak Grove Elementary School

Experience
Pomeroy   April 2013 - Present
Hobsons  January 2012 - May 2012
Education Management Corporation  July 2011 - January 2012
Fifth Third Bank  January 2011 - April 2011
Integrity Wireless, LLC  August 2009 - January 2011
T-Mobile  September 2007 - June 2009
T-Mobile  June 2007 - September 2007
T-Mobile  May 2006 - June 2007
T-Mobile  June 2004 - May 2006

Skills
Talent Acquisition, Talent Development, Talent Management, Recruitment/Retention, Career Counseling, Instructional Design, Project Facilitation, Sales Management, Team Motivator, Creative Writing, Classroom Instruction, Training & Development, Training Skills, Training Delivery, Social Media, Program Management, Creative Problem Solving, Coaching, Project Implementation, Negotiation, Closing Skills, Training, Project Management, Selling Skills, Business Development, Team Building, Employee Training, Recruiting, Sales Process, Temporary Placement, Management, Employee Relations, Hiring, Leadership, Customer Service, Time Management, Strategy, Leadership Development, Onboarding, Sales, Networking, Marketing, Human Resources, Cold Calling, Organizational..., Staff Development, Performance Management, New Business Development, Consulting, Social Media Marketing

Education
Kent State University   1999 — 2003
Bachelor of Arts, Organizational Communications

Experience
PC Perfect Solutions   2014 - Present
Schneider Electric  October 2010 - November 2013
SA IT Services  April 2007 - October 2010
Pomeroy   October 2005 - April 2007
St. Luke's Hospital   July 1990 - August 2002

Skills
Troubleshooting, Networking, Operating Systems, Information Technology, Access, Medical Imaging, Visual Basic, SQL, Data Analysis, Software Installation, Technical Support, Windows, Computer Hardware, XP, Laptops

Education
New Horizons Computer Learning Center   2003 — 2004
MCP,A+,NET+,MCSA, Access 2007, Information Technology, Completed

University of Iowa Roy J. and Lucille A. Carver College of Medicine
BS, Nuclear Medicine Technology, 3.6 GPA

Marshalltown Community College
Associate's Degree, Biology/Biological Sciences, Chemistry, History, 3.5 GPA

Experience
Miami University  November 1995 - Present
Trek Bicycle Stores of Cincinnati   October 2012 - October 2014
Moore Law   January 2002 - January 2010
Pomeroy   December 1993 - November 1995

Skills
Technical Support, Networking, Troubleshooting, Help Desk Support, Hardware, Software Installation, Research, Operating Systems, Windows 7, Access, System Administration, Windows XP, Computer Hardware, OS X, Group Policy, Leadership, Integration, Microsoft Office

Education
Miami University   1985 — 1989
Bachelor of Arts (B.A.), History-Political Science

Experience
Pomeroy   April 2014 - Present
Dixie Heights High School  July 2013 - Present
Dick's Sporting Goods  February 2013 - April 2014
RED Distribution  June 2013 - December 2013
Remke Biggs  November 2011 - February 2013
Graeter's Ice Cream  August 2008 - November 2011

Skills
Communication, Microsoft Office, Leadership, Teamwork, Soccer, Social Media, Microsoft Word, Social Networking

Education
College of Mount St. Joseph   2009 — 2013
Bachelor's Degree, Communication and New Media Studies, Senior

Experience
NetApp  April 2013 - Present
NetApp  May 2011 - April 2013
LSI Corporation  March 2007 - April 2011
IBM  April 2004 - March 2007
IBM  April 2001 - July 2004
Pomeroy   March 1998 - April 2001
Pomeroy   June 1989 - February 1998

Skills
Storage, Channel Partners, Storage Solutions, Selling, NetApp, Sales Enablement, Resellers, Storage Virtualization, Channel, Solution Selling, SaaS, Cloud Computing, Business Alliances, Enterprise Storage, Partner Management, Go-to-market Strategy, Enterprise Software, Software Industry, Pre-sales, Demand Generation, SMB, Multi-channel Marketing, Leadership, Virtualization, Disaster Recovery, Sales Management, Data Center, Storage Area Networks, NAS, Salesforce.com, Big Data, High Performance..., Network Infrastructure, Channel Relationship..., Fibre Channel, Product Marketing, Business Development, Professional Services, Sales

Education
Miami University   1984 — 1989
B.S., Business

Experience
inContact  October 2014 - Present
Allegis Group  October 2011 - October 2014
Pomeroy   October 2009 - October 2011
Hewlett-Packard  February 2004 - July 2008
AT&T  September 1995 - February 2004
EDS Group  1992 - 1995
Bethlehem Steel  1985 - 1991

Skills
ITIL v3 Foundations, ITIL Service Operations, ITIL Service Transition, ITIL CSI, HDI Support Center..., IT Service Management, ITIL, Service Desk, SharePoint

Education
DeSalles University   2002 — 2005
Business, Management, Marketing, and Related Support Services

Kutztown University of Pennsylvania   1975 — 1977

Experience
Brooksource  May 2015 - July 2015
Go2IT Group  April 2015 - April 2015
Pomeroy   November 2014 - February 2015
CompuCom  June 2014 - August 2014
Pomeroy IT Solutions  October 2013 - April 2014
Rockwell Automation / CompuCom / Brooksource   April 2013 - June 2013
Bank of America / Hewlett-Packard / SA IT Services   December 2012 - April 2013
Charter One Bank / Atos (part time) / Native Staffing   January 2012 - August 2012
Hegedus Software Arts   April 1994 - December 2011
Lakewood City School District  January 2002 - June 2004

Skills
Data Analysis, Research, Problem Solving, Microsoft Office, Simulation, JavaScript, Excel, VBA, Simulations, Microsoft Excel, Windows 7, Visio

Education
Tulane University   1970 — 1975
Ph.D., Mechanical Engineering

Polytechnic Institute of New York University   1965 — 1968
M.S., Electrical Engineering

New York University   1961 — 1965
B.A., Mathematics & Physics

Experience
Ciber  March 2011 - March 2012
Pomeroy   January 2010 - June 2010
ACS, a Xerox Company  February 2007 - April 2009
ScholarshipNet   November 2002 - February 2007
HAS, Inc  February 1994 - August 2002
Programmer/Analyst   March 1991 - October 1992
Department of Information Systems   August 1987 - March 1991

Skills
VSAM, Endeavor, Testing, SQL, Management, IMS DB/DC, Mainframe, JCL, TSO, COBOL, SDLC, Software Documentation, CICS, DB2, MVS, Easytrieve, Databases, Systems Analysis, Visual Basic

Education
Atherton High   1972 — 1975

Lincoln Land College

New College of Florida
BS, Natural Sciences

University of Louisville
MS, Systems Science; Information Systems

Experience
Aerotech  May 2006 - Present
Pomeroy   2005 - 2006
Music Choice  2003 - 2004
Towers Watson  1998 - 2003

Skills
Technical Communication, Technical Writing, Editing, Manuals, Project Management, Online Help, Proposal Writing, MadCap Flare, Press Releases, Localization, Content Management, Terminology, HTML, Publications, XML, CSS, Marketing Communications, Technical Documentation, Translation, User Assistance

Education
Wittenberg University   1987 — 1990
English, Journalism

Kiski Area Senior High School

La Salle University

Experience
Creation Training Initiative   January 2013 - Present
Pomeroy   May 2011 - January 2013
Dinovite   October 2007 - March 2009

Skills
Web Design, Web Development, Windows 7, E-commerce, CMS, OS X, HTML 5, Computer Hardware, Video Production, Photography, Graphic Design, HTML5, Troubleshooting, Software Documentation, Video Editing

Education
Northern Arizona University   1991 — 1996
Bachelor of Science (BS), Broadcast production

Northern Arizona University

Experience
West Virginia Department of Education  October 2014 - Present
Pomeroy   December 2011 - June 2014
IBM  July 2011 - December 2011
CompassLearning, Inc  October 2000 - July 2011
The Ohio State University  September 1997 - October 2000

Skills
Active Directory, Microsoft SQL Server, Technical Support, Quality Assurance, Servers, IBM Servers, Cisco, Microsoft Access, Networking, Network Administration, Security, Operating Systems, Virtualization, Cisco Technologies, Databases, SQL, Disaster Recovery, Data Center, Windows, Windows Server, Software Installation

Education
Marshall University   2010 — 2012
M.S, Technology Management

Marshall University   1993 — 1997
B.A, Political Science

Experience
Glenwood Solutions, LLC   August 2011 - Present
Normandale Community College  January 2014 - Present
Pomeroy   October 2014 - Present
Explorys, Inc.   June 2013 - October 2014
University Hospitals  May 2004 - May 2013
FCG  2004 - 2007
CSC Group   November 2001 - May 2004
Cap Gemini Ernst & Young  October 1997 - May 2001
Cardinal Health  November 1995 - October 1997

Skills
Business Analysis, Vendor Management, Project Management, Change Management, Team Building, Portfolio Management, Healthcare Information..., Program Management, PMP, Process Improvement, Healthcare, SDLC, Software Project..., Software Documentation, IT Strategy, Business Process, CRM, Management, SharePoint, ERP, Quality Assurance, PMO, Leadership, Enterprise Software, Training, Budgets, Visio, Integration, Strategic Planning, Business Process...

Education
The Ohio State University   1988 — 1990
MBA, Marketing

Muskingum College   1983 — 1987
BA, Business, Computer Science

Experience
Pomeroy   March 1999 - Present
Pomeroy   January 2007 - April 2008
Pomeroy   January 2006 - January 2007

Skills
ITIL, PMP, Project Management, Management, IT Service Management, Vendor Management, PMO, Project Portfolio..., Program Management, IT Management, Service Delivery, IT Operations, IT Outsourcing, Data Center, Six Sigma, Sla, Leadership, IT Strategy, Outsourcing, Integration, Business Process, Disaster Recovery, System Deployment, Resource Management, SharePoint, Information Technology, Project Delivery, Software Project..., Professional Services, Process Improvement

Education
Miami University   2005 — 2007

Experience
Pomeroy   November 2012 - Present
Great American Insurance Company  February 2012 - November 2012
Great American Financial Resources  June 2008 - February 2012
Great American Financial Resources  June 2003 - June 2008
Great American Financial Resources  January 2000 - June 2003
Great American Financial Resources  May 1997 - January 2000

Skills
Software Documentation, User Acceptance Testing, Process Improvement, Business Requirements, Testing, Analysis, Quality Assurance, Requirements Analysis, Project Management, Visio, SharePoint, Business Process, Microsoft Office, Training, Active Directory, General Ledger, Agile Methodologies, Microsoft SQL Server, Solution Architecture, SQL, Crystal Reports, Business Intelligence, ITIL v3 Foundations..., Test Automation, Oracle EBS, Waterfall, Public Speaking, Documentation, HP Application..., Problem Solving, Compliance, Global Service Desk..., Microsoft Suite VBA., Microsoft SharePoint, Quality Center, SDLC, ERP, Requirements Gathering, Disaster Recovery, Cross-functional Team..., Business Analysis, Management, Vendor Management, ITIL, Test Management, Test Planning, Business Process..., Data Analysis, Data Warehousing, Databases

Education
Northern Kentucky University

ASPE, Inc.

Sogeti

New Horizons Training Services

Experience
TRAK Group/ Management Recruiters of Cincinnati   March 2008 - Present
Pomeroy   April 2005 - February 2008

Skills
Personnel Recruiting, Talent Acquisition, Employee Engagement, Job Search Strategies, Training & Development, Account Management, Client Services, New Business Development, Personnel Selection, Recruiting, Employee Training, Interviews, Human Resources, College Recruiting, Temporary Placement, Social Networking, Applicant Tracking..., Staffing Services, Team Building, Sourcing, Management, Career Counseling, Time Management, Negotiation, Screening Resumes, Onboarding, Employee Relations, Employee Benefits, Resume Writing, Hiring, Benefits Negotiation, New Hire Orientations, Training, Recruitment Advertising, Cold Calling, Interview Preparation, Talent Management, CRM, Temporary Staffing, Internet Recruiting, Payroll, Contract Recruitment, Technical Recruiting, Building Relationships, Leadership, Executive Search, HRIS, Coaching

Education
Queens College   1987 — 1989
Communications

New York Institute of Technology   1986 — 1987
Communications

Experience
Hewlett-Packard  February 2014 - Present
Time Warner Cable  December 2013 - February 2014
Time Warner Cable  September 2012 - December 2013
Time Warner Cable  June 2011 - September 2012
Pomeroy   August 1999 - June 2011
Integrated Engineering Services  August 1989 - April 1993

Skills
Telecommunications Sales, Systems Integration..., IT Outsourcing, Higher Education, K-12, Government, Consultative Selling, Solution Selling, Contract Negotiations, Salesforce.com, VoIP, Wireless, Account Management, Sales Process, Team Building, Cisco, Cold Calling, Strategic Planning, Team Leadership, Negotiation, RFP, WAN, Forecasting, Contract Negotiation, Sales, Telecommunications, Selling, Customer Service, Cisco Technologies, Marketing Strategy, Data Center, Enterprise Software, Strategy, Sales Operations, Customer Satisfaction, Outsourcing, Management, Direct Sales, Managed Services

Education
Marshall University   1995 — 1999
B.S., Molecular Biology, Chemistry, Physics

University of Kentucky   1993 — 1995
Associate of Science (AS), Biology, General

Experience
SRA International  April 2015 - Present
Qbase  February 2015 - Present
General Dynamics Information Technology  May 2014 - February 2015
Gateway Community Services, Inc.   April 2012 - May 2014
SGS Technologie  September 2010 - April 2012
Pomeroy   December 2011 - December 2011
NETVIEW, INC.   July 2011 - July 2011
Robert Half Technology  December 2010 - May 2011
CompuCom  2011 - 2011
Express Employment Professionals  October 2009 - July 2010

Skills
Desktop Support, Laptops, Printers, Hardware, Norton Ghost, Active Directory, Workstations, Microsoft Office, Deployment, A+ Certified, Troubleshooting, Windows XP Professional, Windows 7, Computer Hardware, XP, Microsoft Office 2007, Windows, Documentation, Routers, Outlook, Software Installation, Computer Repair, Remote Support, Operating Systems, Antivirus, Internet Explorer, Imaging, Servers, Hardware Support, Remedy, Windows Server 2003, Group Policy, DHCP, Windows Server, VPN, Peripherals, Remote Desktop, Switches, Network Administration, Technical Support, Data Center, Digital Imaging, Software Documentation, Help Desk Support, System Administration, Microsoft Exchange, Windows XP, Networking, System Deployment, Backup Exec

Education
Longview Community College   2007 — 2009
A.S., Computer Science

Experience
Gartner  September 2015 - Present
Pomeroy   March 2013 - August 2015
Pomeroy   December 2009 - March 2013
Mainline Information Systems  June 2007 - December 2009
Sayers  May 2005 - June 2007
Forsythe  2002 - 2005
United States Navy  1996 - 2002

Skills
Cloud Computing, Enterprise Software, Storage, Virtualization, Solution Selling, Data Center, Unified Communications, Managed Services, Professional Services, Account Management, SAN, CRM, Sales Management, NAS, VMware, Direct Sales, Selling, Management, Storage Solutions, IT Outsourcing, Cisco Technologies, Sales Operations, Enterprise Storage, Partner Management, Go-to-market Strategy, Demand Generation, VoIP, Disaster Recovery, IT Strategy, Sales, Channel Partners, Storage Virtualization, Business Alliances, Salesforce.com, HP, Hardware, Sales Enablement, Networking, Enterprise Architecture, IT Solutions, Servers, Storage Area Networks, VDI, Sales Process, Business Continuity, Consultative Selling, Big Data, vBlock, SaaS, Strategy

Education
Loyola University of Chicago   1999 — 2001
Bachelor of Science (BS)

United States Naval Academy   1996 — 1999
BS

Experience
Pomeroy   September 2013 - Present
Baptist Life Communities  June 2009 - June 2011

Skills
Business Development, Outlook, Customer Service, Microsoft Word, Microsoft Office, Healthcare, Access, Data Center, Microsoft Excel, Public Speaking, Time Management, Sales, PowerPoint, Fundraising, Teamwork, Data Entry, Elder Care, Physical Therapy, Cpr Certified, Social Media, Coaching, Nonprofits, Marketing, Management, Trusted Business Advisor

Education
College of Mount St. Joseph   2009 — 2013
Business Administration (Marketing)

Experience
Pomeroy   September 2015 - Present
Lakeland College  June 2015 - September 2015
Manitowoc Tool and Machining LLC   2006 - 2008

Skills
CNC Programming, Computer Hardware..., Computer Hardware, Troubleshooting, Computer Repair, Microsoft Office, Computer Maintenance, Continuous Improvement, Operating Systems, Help Desk Support

Education
Lakeshore Technical College   2011 — 2015
IT-Network Specialist, IT-Networking

Experience
Totes Isotoner  August 2013 - Present
AmeriGas  October 2011 - August 2013
Pomeroy   August 2009 - October 2011
The Wornick Company  June 2007 - March 2009

Skills
Blackberry Enterprise..., Windows Server, Active Directory, Troubleshooting, Microsoft SQL Server, Microsoft Exchange, Visual Basic, Java, Powershell, VMware, DNS, DHCP

Education
Miami University   2001 — 2005
Bachelor of Applied Science (BASc), Computer Science

Experience
Pomeroy   May 2015 - Present
Whelan Security  February 2015 - May 2015
PeopleScout  April 2012 - January 2015
Qualcomm  November 2007 - July 2011

Skills
Management, Human Resources, Recruiting, Interviews, Customer Service, Onboarding, Process Improvement, Sales, Applicant Tracking..., Team Building, Training, Leadership, Talent Acquisition, Employee Relations, CRM, Teamwork, Relationship Building, Sourcing

Education
Murray State University   2001 — 2005

Experience
Pomeroy   March 2014 - Present
Pomeroy   October 2013 - March 2014
Blue Chip Consulting Group  November 2012 - September 2013
Lender Processing Services, Inc. (LPS)   January 2012 - October 2012
Lender Processing Services, Inc. (LPS)   December 2008 - January 2012
Dolbey  January 2007 - December 2008

Skills
SCCM, Active Directory, Windows Server, Windows 7, VMware, Group Policy, DNS, VBScript, SQL, Powershell, Software Documentation, DHCP, Computer Hardware, Hyper-V, Troubleshooting, Microsoft SQL Server, System Deployment, IT Operations, WSUS, Enterprise Architecture, Systems Management, Security, Virtualization, Networking, Windows XP, Software Updates, WDS, XP, Windows XP Professional, Disaster Recovery, Software Deployment, VB.NET, Sysprep, WinPE, Oracle SQL, WMI, Servers, Operating Systems, IT Management, Cloud Computing

Education
Lakeland Community College   2005 — 2009
Associates of Applied, Business Technologies

Experience
Hewlett-Packard  February 2015 - Present
IntellecTechs  August 2014 - January 2015
Fidelity Technologies  December 2011 - July 2014
Pomeroy   January 2011 - November 2011
Boscov's  August 2010 - January 2011
Private Tutor  June 2010 - November 2010
Careage of Whidbey  January 2010 - April 2010
Dynotested.com   June 2008 - February 2009
SkyWest Airlines  August 2007 - January 2009

Skills
Information Assurance, Security, Software Installation, Networking, Computer Security, Active Directory, Security Clearance, Windows Server, Computer Hardware, Information Security, Security+, Troubleshooting, Network Administration, Windows, Operating Systems, Customer Service, Manual Labor, CompTIA A+ Certification, Testing, System Administration, Unix, Aircraft, XP, DIACAP, Sales, Network Security, Software Documentation, Training, Research, Program Management, Norton Ghost, IPS, Help Desk Support, Wireshark, Retina, eEye Retina, DoD, Leadership, McAfee, VMware, A+ Certified, C&A, Snort, IDS, Nessus, Access, CompTIA, Red Hat Linux, Independent, Cisco IOS

Education
Columbia College

MiraCosta College

Experience
Pomeroy   July 2015 - Present
Sedona Technologies  January 2015 - March 2015
Robert Half Technology  July 2014 - January 2015
Kirkwood Community College  August 2013 - May 2014
TEKsystems  February 2012 - April 2012
Temporary Resources, Inc.   November 2011 - January 2012
Tek Systems, Inc.   January 2011 - April 2011
Pomeroy IT Solutions, Inc.   December 2010 - December 2010
National TTT Society   September 2008 - June 2010
Pomeroy IT Solutions, Inc.   September 2008 - September 2008

Skills
XP, Software Installation, Windows Server, Windows, Troubleshooting, Servers, Computer Hardware, Technical Support, Networking, Hardware, Cisco Technologies, Windows 7, Network Administration, Antivirus, Desktop Support, System Administration, Firewalls, Network Security, Databases, DNS, Microsoft SQL Server, IIS, System Deployment, CCNA, Backup Exec, Linux, Routers, Active Directory, Windows XP

Education
Kirkwood Community College   2012 — 2015
Associate of Arts and Sciences (AAS), Management

Kirkwood Community College   2012 — 2015
Certificate, Network Security

Kirkwood Community College   2012 — 2014
Certificate, Project Management

Kirkwood Community College   2012 — 2014
Associate's Degree, Computer Support Specialist, 3.58 GPA

Kirkwood Community College   2012 — 2013
Associate of Arts and Sciences (AAS), Local Area Network (LAN) Management, 3.5 GPA

Union County College   1985 — 1989
Associate of Arts and Sciences (AAS), Computer Science/Data Processing

Watchung Hills Regional High School   1976 — 1980
High School

Experience
Toyota Motor Corporation  April 2015 - Present
Omnicare Inc.  February 2014 - December 2014
Pomeroy   May 2013 - January 2014
Trustaff  January 2011 - May 2013
ITT Technical Institute  October 2008 - January 2011
Pinnacle Staffing Solutions   October 2002 - October 2008
Design-Synergy Corporation   July 1987 - October 2002
Data Bank Corporation   March 1983 - July 1987

Skills
Executive Search, Training, Healthcare, Technical Recruiting, Applicant Tracking..., Permanent Placement, Talent Acquisition, College Recruiting, Contract Recruitment, Internet Recruiting, Staffing Services, Benefits Negotiation, Recruiting, Sourcing, Interviews, Human Resources, Coaching, Onboarding, Leadership, Temporary Staffing, CRM, Temporary Placement, Hiring, Consulting, Management, Career Counseling, Networking, Screening Resumes, Sales, Strategy, Resume Writing

Education
Miami University   1981 — 1986
Secondary Education

Miami University   1981 — 1985
Political Science

Miami University   1981 — 1983
Criminal Justice

St. Xavier High School   1974 — 1979
Diploma, College Preparatory

Experience
Pomeroy   April 2015 - Present
Total Quality Logistics  April 2013 - Present
WKRC-TV  June 2012 - April 2013
Hamilton County Treasurer's Office   May 2008 - July 2010

Skills
Human Resources, Networking, Leadership, Social Media, Microsoft Office, Communication, Media Production, Writing, Mentoring, Recruiting

Education
Miami University   2008 — 2012
Bachelor of Arts (B.A.), English Creative Writing

Mariemont High School   2005 — 2008

Experience
Chase Doors  October 2014 - Present
Insight Global  February 2013 - July 2014
Robert Half Technology  June 2012 - December 2012
Robert Half Technology  May 2012 - June 2012
Cincinnati Bell Technology Solutions  January 2011 - February 2012
Pomeroy   November 2010 - December 2010
YMCA of Greater Cincinnati  October 2008 - October 2010
YMCA of Greater Cincinnati  December 2006 - October 2008
Infrastructure Management Institute  October 2006 - December 2006

Skills
Information Technology, Healthcare Information..., System Administration, Windows Server, Mac OS X, OS X, Servers, Troubleshooting, Networking, Active Directory, Help Desk Support, System Deployment, Software Documentation, Citrix, Technical Support, Microsoft Exchange, Disaster Recovery, Operating Systems

Education
Northern Kentucky University   2002 — 2006
Bachelor's, Computer Information Technology, Web Development

Campbell County High School   1998 — 2002
High School Diploma, 2002

Experience
St. Jude Medical  July 2013 - Present
St. Jude Medical  August 2010 - July 2013
St. Jude Medical  February 2007 - August 2010
TEKsystems  January 2006 - October 2006
Pomeroy   September 2005 - January 2006
Pomeroy   January 2004 - September 2005

Skills
Windows 7, Microsoft Office, BMC Remedy, Marimba, Dell Computers, Blackberry, iPhone Support, iPad, Android, Cisco Technologies, Infoblox, Seibel, Linksys, D-Link, Active Directory, Adobe Acrobat, Windows XP, Technical Support, Blackberry Enterprise..., Troubleshooting, VPN, Windows, Lotus Notes, Service Desk, Software Documentation, Windows Server, Citrix, Hardware, Computer Hardware, Microsoft Office 2003, Networking, Microsoft Office 2007, Operating Systems, Office 2010, TCP/IP, Windows XP Pro, Group Policy, iPhone

Education
Rasmussen College-Minnesota   2012 — 2016
Bachelor of Business Administration (BBA), Bachelors in Business Management, 3.6

Minneapolis Community and Technical College   1986 — 1988
Certificate, Computer Technician

Experience
Pomeroy   July 2015 - Present
Certifit Auto Body Parts  May 2014 - June 2015
Grand Ol' Pub   December 2010 - January 2012
United States Marine Corps  August 2005 - July 2009

Skills
Military Experience, Java, C++, Object Oriented Design, Software Development, Computer Hardware, Computer Building, Computer Maintenance, Computer Proficiency, Military, Security Clearance, Military Operations, Operational Planning, DoD, Warehouse Control, National Security, Leadership, Security, Visual Basic, Manual Labor, Shipping & Receiving, Pearl

Education
Miami University   2011 — 2014
Software Development and Support, Information Technology

Ohio University   2010 — 2010
Undecided

Experience
Logic Technology Inc.  October 2007 - Present
Pomeroy   February 1999 - October 2007

Education
Miami University   1991 — 1995

Experience
Pomeroy   December 2014 - Present
Pomeroy   March 2006 - December 2014
ACS, Inc  September 2005 - March 2006
Ingram Micro Logistics  June 1990 - February 2005
Ingram Micro  1990 - 2005

Education
Marist College   1982 — 1986
Bachelor of Arts (BA), Computer Science

Experience
Humana  September 2012 - Present
Pomeroy   March 2012 - September 2012
RecoverCare LLC  July 2010 - March 2012
Primerica  November 2007 - September 2011
RecoverCare LLC  August 2009 - July 2010
Handmark  November 2008 - August 2009
Sprint  October 2003 - May 2008
Sprint  January 2001 - October 2003

Skills
Test Planning, Wireless, Quality Assurance, Mobile Software, Billing Systems, Blackberry, Provisioning, Process Improvement, Testing, Quality Center, Product Development, Planning, Mobile, Microsoft Office, CDMA, Troubleshooting, Problem Solving, Windows, Software Quality..., Telecommunications, Application Development, Outlook, Documentation, Cellular, Business Analysis, Product Management, Vendor Management, Unix, Series 6, Series 63, Asset Evaluation, User Acceptance Testing, Integration, Billing, Deployment, Requirements Analysis, Visio, Agile, Change Management, Process Development, SQL Server, Scrum, Project Planning, Software Documentation, Microsoft SQL Server, Business Intelligence, Mobile Applications, Mobile Devices, SDLC, System Deployment

Education
MidAmerica Nazarene University   2002 — 2004
MBA, Business Administration and Management, General

MidAmerica Nazarene University   1997 — 2000
Bachelor of Arts, Business Administration, Computer Information Systems

Harrisonville High   1994 — 1997

Experience
EMC- Remote Managed Services   August 2014 - Present
EMC Remote Managed Services   March 2014 - August 2014
IBM  August 2012 - March 2014
Pomeroy   June 2010 - September 2012
Broker Resources   January 2005 - September 2011
Charter Services (MPC Financial   July 2003 - January 2005
R. W. Baird   October 2001 - July 2003
Milwaukee Public Schools  1986 - 2000

Skills
Leadership, Customer Service, Insurance, Management, Analysis, Software Documentation, Customer Satisfaction, Technical Support, Account Management, Data Entry, Outlook, Health Insurance, Sales, Employee Benefits, Databases, Negotiation, Payroll, Healthcare, Training, Team Building, Process Improvement, System Administration, Access, Human Resources, Teamwork, Microsoft Excel, Microsoft Office, Microsoft Word, Office Management, Time Management, Call Centers, Team Leadership, Vendor Management, Documentation, ITIL-V3 Foundation...

Education
Milwaukee Area Technical College   1998 — 2003
Associates Degree, Micro Computers

Mt. Ayr Community High School   1977 — 1978
High School, General Studies

Experience
Fund Evaluation Group, LLC  November 1995 - Present
Pomeroy   December 1993 - November 1995

Skills
Management, Leadership, Virtualization, Process Improvement, Business Continuity, Microsoft Technologies, Project Management, Vendor Relationship..., Integrated Systems

Education
Miami University   1988 — 1993
Bachelors of Applied Science, Systems Analysis

Experience
Sarcom  MemberPMI2005 - Present
South West Ohio Chapter of PMI   2008 - 2009
Pomeroy   1999 - 2007

Education
Northern Kentucky University   1989 — 2006
BS, Mathematica

Experience
Kyra Solutions, Inc.   November 2014 - Present
Enterprise 24x7 Inc.   April 2014 - November 2014
Infinity Software Development  March 2012 - March 2014
Florida State University  August 2010 - January 2012
Middle Tennessee State University  March 2009 - May 2010
Bridgestone  May 2008 - December 2008
Pomeroy   February 2008 - March 2008
eBay  September 2007 - January 2008
The Church of Jesus Christ of Latter-day Saints  May 2006 - August 2007
Lennox Hearth Products  May 2005 - April 2006

Skills
SharePoint, PowerPoint, Excel, Word, Access, Publisher, OneNote, MS Project, SAS, SPSS, Stata, Visio, SAP, Oracle SQL, PL/SQL, C++, Drupal, Windows Server, Exchange, Technical Writing, Technical Documentation, Data Migration, Data Analysis, Databases, Process Development, Technical Training, Training & Development, Staff Training, Spanish, Network Security, Computer Security, Six Sigma, Kaizen Facilitation, International Business, Application Development, Qualitative Research, Quantitative Research, Quantitative Analysis, Systems Analysis, Technical Support, Microsoft Excel, Software Development, Troubleshooting, Business Process

Education
Florida State University   2010 — 2012
Doctor of Philosophy, Management Information Systems

Middle Tennessee State University   2009 — 2010
Master of Business Administration (MBA)

Middle Tennessee State University   2008 — 2009
Master of Science, Computer Information Systems

University of Tennessee at Martin   2002 — 2005
Bachelor of Science in Business Administration, Management Information Systems

Experience
Pomeroy   November 1999 - Present
Rite Aid  May 1998 - November 1999
Scientific Games (Formally Autotote Systems)   July 1988 - May 1998

Skills
Computer Hardware, HTML, Customer Service, PMP, PMO, Project Portfolio..., SDLC, Software Project..., ITIL, Management, Troubleshooting, Laptops, Technical Support, Data Center, Process Improvement, Disaster Recovery, System Administration, IT Operations, Printers, Microsoft Office, Servers, Team Leadership, Unix, Operating Systems, Software Documentation, Leadership

Education
Nassau Community College
AAS, Electronics Engineering

Experience
Pomeroy   January 2013 - Present
Brown Mackie College  August 2011 - Present
Pearson Education  May 2010 - Present
Gateway Community and Technical College  January 2007 - December 2012
Pomeroy IT Solutions  September 2005 - January 2006
C-Forward  March 2005 - October 2005

Skills
Microsoft Office, Windows 7, Project Management, Computer Hardware, Network Administration, Windows, Networking, ITIL, College Teaching, Teaching Adults, XP, Active Directory, Technical Support, Visio, Help Desk Support, Windows Server, IT Management, Troubleshooting, Software Documentation, SharePoint, Windows XP

Education
Northern Kentucky University   2006 — 2008
Master, Business Administration

Northern Kentucky University   2003 — 2005
Master, Information Systems

Northern Kentucky University   1999 — 2003
Bachelor, Finance

Experience
Geisinger Health System  October 2014 - Present
Pomeroy   April 2011 - October 2014

Skills
Active Directory, DNS, Microsoft Exchange, Technical Support, Networking, Windows, Linux, Windows 7, Troubleshooting, Outlook, Help Desk Support, Microsoft Office, Team Leadership, Customer Service, Security, Visio, Software Documentation, Unix, Computer Repair, Microsoft SQL Server, Access, Windows Server, Computer Hardware

Education
Keystone College   2005 — 2009
Bachelors, Information Technology

Keystone College   2005 — 2009
Bachelor of Science (B.S.), Information Technology

Experience
Pomeroy   November 2011 - Present
Pomeroy   February 2009 - June 2012

Education
Kennesaw State University - Michael J. Coles College of Business   1997 — 2000
Bachelor of Business Administration, Professional Sales and Marketing

Young Harris College   1996 — 1997

Experience
Pomeroy   July 2014 - Present
ISPN  February 2014 - July 2014

Skills
Networking, CCNA, Help Desk Support, System Deployment, CompTIA, CCENT, Windows XP, Windows 7, Computer Hardware, HP, Lenovo Certified

Education
Metropolitan Community College-Business & Technology
Associate's Degree, Associates in Computer Science

Experience
LogicalisUS  December 2014 - Present
Pomeroy   March 2010 - December 2014
University of York  August 2008 - May 2009
US Navy  July 1992 - June 2002

Skills
Service Delivery, Vendor Management, Team Building, Process Improvement, Project Management, Incident Management, Training, Sla, BMC Remedy, IT Service Management, Technical Writing, ITIL, Technical Documentation, Citrix, Coaching, IT Operations, Technical Analysis, Virtualization, Software Documentation, Research, Systems Analysis, Cloud Computing IaaS, MS Project, Project Planning, Research Project..., Team Management, Mentoring, Translation, Training & Development, Technical Training, Process Management, Quality Assurance, ITIL v3 Foundations..., ITIL Certified, IT Service Delivery, IT Strategy, ITIL Process..., IT Infrastructure..., IT Infrastructure..., Competitive Analysis, Service Desk Management, Management

Education
University of York   2006 — 2009
Doctor of Philosophy, Medieval History

University of York   2006 — 2007
Master of Arts, Medieval History, Distinction

Northern Kentucky University   2002 — 2006
Bachelor of Arts, History, 3.75

Covington Catholic

Covington Catholic

Experience
Pomeroy   September 2008 - Present
Xyngular Corporation  April 2013 - January 2014
Compass Group  May 2008 - September 2008
The Compass Group  May 2008 - September 2008
Frisch's Restaurants, Inc.   November 2004 - May 2008
Frisch's Big Boy  November 2004 - May 2008

Skills
Time Management, Customer Service, Troubleshooting, Microsoft Office, Process Improvement, Microsoft Excel, Microsoft Word, Windows 7, Recruiting, Sales, Public Speaking, Software Documentation, Networking, Windows, Hardware, Outlook, Training, Project Management, Leadership, Data Entry, Administration, Management, Team Building, Inventory Management, Computer Hardware, Teamwork, Social Networking, Strategic Planning, Technical Support, PowerPoint, Wireless Networking, System Administration, Laptops, Social Media, Team Leadership, HP

Education
University of Phoenix   2014 — 2016
Master's Degree, Behavioral Psychology

Lincoln College of Technology-West Palm Beach   2011 — 2013
BS, Criminal Justice

Lincoln College of Technology-West Palm Beach   2009 — 2010
Associates Degree, Criminal Justice

UC Clermont College   2006 — 2008

Amelia High School   2004 — 2008
IB and MAST Programs, General, some CP and UC college prep courses

Experience
Tech-3 Hosting & Development   January 2015 - Present
Heartland Business Machines, LLC   August 2011 - December 2011
Field Solutions, LLC  March 2009 - October 2010
Pomeroy   2010 - 2010
Parent Help Center   August 2008 - October 2008
GreenSoft Solutions, Inc   January 2008 - March 2008
City of St Joseph, Missouri   2002 - 2005
Omnidox LLC   2002 - 2002

Skills
Servers, Network Administration, Linux, Windows, Windows 7, Troubleshooting, Data Center, Computer Hardware, System Administration, DHCP, Active Directory, Apache, DNS, Windows XP, Network Security, RPM maintenance, LAMP administration, Postfix, PHP, Fedora, Red Hat Linux, Ubuntu, Debian, LDAP

Education
National American University   2000 — 2009
Diploma, Microsoft Networks

Grand River Technical School   1996 — 1999
Diploma, Computer/Network Solutions

Experience
Synergy Consulting Group, Inc.   January 2015 - Present
MCPc  January 2012 - January 2015
Pomeroy   October 2011 - January 2012
Princeton Regional Schools  August 2008 - 2012
Peggnet Computers   January 2008 - August 2008

Skills
iOS, Windows Server, Active Directory, OS X, Cisco Technologies, Android, Network+, Managed Services, Master Data Management, Casper, ACSA, CMA, Xserve, ACSP, CCA, MDM, JAMF, Mac OS X, Airwatch, Virtualization, Network Administration, Disaster Recovery, Servers

Education
University of Phoenix   2006 — 2009
Bachelor of Science in Information Technology with a concentration in Information Management

Lakeland Community College   2005 — 2006
Associate of Science

Walsh University   2004 — 2005
Undecided, Freshman

Experience
Pomeroy   December 1997 - Present

Skills
Active Directory, Windows Server, Servers, VMware, Disaster Recovery, ITIL, Windows 7, Windows XP, Troubleshooting, Network Administration, Computer Hardware, Microsoft Exchange, Virtualization, Cisco Technologies, IT Management, System Administration, VPN, IT Service Management, Data Center, Operating Systems

Education
Volunteer State Community College   1985 — 1996
Electrical and Electronics Engineering

Nashville State Community College   1987 — 1988
Electrical and Electronics Engineering

Experience
Lazer Spot INC   October 2007 - Present
Pomeroy   January 2001 - October 2007

Skills
Technical Support, Software Documentation, Troubleshooting, Windows, Computer Hardware, Active Directory, Process Improvement, Windows 7

Education
Franklyn K Lane

Northampton Community College

Experience
Pomeroy   November 2014 - Present
parnian investment   January 2009 - Present
Michaels Stores, Inc.   2000 - 2009

Skills
Oracle, Solaris, Data Center, AIX, Unix, Network Security

Education
East Texas State Uni   1978 — 1980
Bachelor of Science (BS), Computer Science, 3.65

Navarro College   1978 — 1979
Associate's degree, Computer and Information Sciences and Support Services

University of Houston
Bachelor’s Degree, Computer and Information Sciences and Support Services

Experience
Pomeroy   June 2011 - Present
Modis  October 2010 - August 2011

Skills
Windows 7

Education
Gardena High School

Los Angeles Trade Technical College

Experience
AppleOne Employment Services  2015 - 2015
Kaiser Permanente  2015 - 2015
e Team inc   2015 - 2015
e Team inc   2015 - 2015
Kaiser Permanente  2014 - 2015
Adecco  March 2014 - April 2014
Smart Source Technologies, Inc  March 2010 - March 2014
R&R Solutions  2014 - 2014
Robert Half Technology  2013 - 2014
Pomeroy   May 2009 - December 2009

Skills
Network Administration, Windows, C++, Network Security, Operating Systems, Microsoft Office, Outlook, C, CCNA, Windows XP, Customer Service, PowerPoint, English, Research, HTML, Strategic Planning, XP, Microsoft Excel, Microsoft Word, IEEE 802.12, IEEE 802.11 a/b/g/n ac, TIA / EIA, BGP, OSPF, EIGRP, RIPv2, RIPv1, IGRP, Win 7, Win 8, Networking, Technical Support, Hardware, Help Desk Support, Microsoft Exchange, Troubleshooting, System Deployment, Information Technology, System Administration

Education
Integrated Digital Technologies   2009 — 2010
Certificate, Network Security Administrator, 3.0

Los Angeles Valley College   2003 — 2005
Associate of Science (A.S.), Computer Science and Information Systems, 2.0

Cisco Net Academy   2000 — 2002
CCNA Pre Crt, Cisco Networking Systems, 3.0

East Los Angbeles Skills School.   2000 — 2001
Certificate, Network Cabling Specialist ( Copper based and Fiber Optic ST, ST II, ST II+ )), 3.0

Wilshire Computer College   1990 — 1991
Diploma, Microcomputer Systems and Programing, 3.0

Computer Learning Center ( L.A )   1985 — 1986
Certificate, Computer Operations and Micros, 3.0

Experience
Pomeroy   August 2011 - Present
Pomeroy   June 2010 - August 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, HP Service Manager, HP Service Center, ITIL v3 Foundations..., Customer Service..., Business Process..., Process Analysis, Knowledge Management, 24x7 Production Support, Technical Support, Technical Documentation, Employee Training, busniess process, IT Service Management, Service Desk, IT Service Delivery, Incident Management, Sla, Team Building, IT Operations, Quality Assurance, Quality Assurance...

Education
Northern Kentucky University   2004 — 2008
Bachelor of Arts (B.A.), Kinesiology and Exercise Science

Thomas More College   2003 — 2004
Bachelor of Arts (B.A.), Athletic Training/Trainer

Experience
Nestlé Purina North America  May 2008 - Present
Pomeroy   November 2003 - May 2008

Education
Computer Learning Network   2002 — 2003
Network Administration, 91.25%

Messiah College   1982 — 1985
Bachelor’s Degree, Journalism