Professional Association for Customer Engagement (PACE)
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17 Professional Association for Customer Engagement (PACE) employees in database. Find out everything there's to know about Professional Association for Customer Engagement (PACE) employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Professional Association for Customer Engagement (PACE) Employees
Five9 December 2013 - Present
PossibleNOW June 2004 - November 2013
Professional Association for Customer Engagement (PACE) January 2010 - January 2013
PossibleNOW October 2007 - September 2012
PossibleNOW March 2006 - October 2007
PossibleNOW June 2004 - March 2006
Skills
Client Services, Implementation Services, Customer Experience, Direct Marketing, Compliance, One-to-one Marketing, Compliance Management, Permission Marketing, Opt-In, Privacy, Preference Management, Management, Opt-in, Preferences, Customer Engagement, Strategic Account..., Account Management, SaaS, Marketing Strategy, Multi-channel Marketing, Process Improvement, Call Center, Lead Generation, Financial Services, Privacy Law, Enterprise Software, Sales, Strategy, Leadership, Call Centers, Business Development, Training, Solution Selling, Team Leadership, Customer Retention, Telecommunications, CRM, Customer Satisfaction, Direct Sales, Social Media, Telemarketing, Project Management, Sales Management, Strategic Partnerships, Vendor Management, Contact Centers, Sales Operations, Customer Acquisition, Inbound Marketing, Outsourcing
Education
Georgia State University 2003 — 2007
Bachelor of Arts (B.A.)
South Forsyth High School 1999 — 2003
Diploma, International Baccalaureate Program Graduate
salesforce.com January 2014 - Present
Professional Association for Customer Engagement (PACE) 2003 - Present
Sure Shots Photos 2000 - Present
Avaya June 2011 - December 2013
Avaya April 2009 - June 2011
Avaya January 2006 - March 2009
Avaya November 2001 - December 2005
iSky March 1997 - July 2001
LCS Industries March 1988 - March 1997
Trinet, Inc. 1978 - 1987
Skills
Customer Service, Unified Communications, Contact Centers, Sales, Leadership, Photography, IT Management, IT Strategy, VoIP, Call Center, Telecommunications, IVR, Avaya, Solution Selling, Telephony, CTI, SIP, Customer Experience, Direct Sales, Integration, Outsourcing, CRM, Solution Architecture, Team Leadership, Video Conferencing, Customer Satisfaction, Pre-sales, Business Analysis, Conflict Resolution, Photoshop, Lightroom, Business Strategy, Call Centers, Channel Partners, IP, Lead Generation, Managed Services, Management, Professional Services, Project Management, SIP Trunking, Strategic Planning, Strategy, Enterprise Software, Cloud Computing, Analytics, SaaS
Education
Cornell University 1972 — 1977
Masters-Engineering
Rutgers 1979 — 1983
MBA
Cornell University 1972 — 1976
BS
Board Of Directors - Professional Association for Customer Engagement (PACE) January 2015 - Present
Ameritas August 2014 - Present
iPacesetters May 2013 - January 2014
Professional Association for Customer Engagement (PACE) 2003 - June 2013
360'CRM / InterMedia Marketing, Inc. 2009 - 2013
Verizon 2000 - 2009
Verizon 2000 - 2000
Verizon 1999 - 2000
Skills
Vendor Management, Cross-functional Team..., Customer Retention, Outsourcing, Call Center, Performance Management, Telemarketing, BPO, Customer Experience, New Business Development, Inbound Marketing, Sales Operations, RFP, Project Planning, Performance Metrics, Account Management, Sales Support, Outbound, Team Leadership, Process Improvement, Call Centers, CRM, Leadership
Education
Michigan State University
Materials & Logistics Management, Logistics, Materials, and Supply Chain Management
Michigan State University
BA, Materials and Logistics Management
Visionary Call Center Leaders (Linkedin Group) 2015 - Present
Golden Gate BPO Solutions, LLC May 2015 - Present
NETCAST BPO Services / Atlantic City Contact Center (ACCC) January 2014 - Present
TSG Solutions, LLC (The Call Center Source) 2013 - 2015
Stellar 2013 - 2014
The CCT Group of Companies 2003 - 2013
Professional Association for Customer Engagement (PACE) 2007 - 2009
SOCAP International 2001 - 2004
SITEL Corporation 2000 - 2003
Sprint 1996 - 2000
Skills
International Marketing, Call Center, Outsourcing, BPO, Vendor Management, Sales Management, New Business Development, Alliance Development, Partnership Development, Client Development, Building Relationships, Executive Coaching, Executive Management, Public Speaking, Spiritual Counseling, Team Building, Strategic Alliances, Business Development, Partnerships, Process Improvement, Strategic Partnerships, Telemarketing, Marketing, Management, Leadership, Contact Centers, Call Centers, CRM, Sales, Operations Management, Telecommunications, Lead Generation, Program Management, Customer Acquisition, Salesforce.com, SaaS, Strategy, Customer Retention, Workforce Management, Customer Experience, Strategic Planning, Team Leadership, Product Marketing, Sales Process, Sales Operations, Channel Partners, Account Management, Negotiation, Inbound Marketing
Education
J.L. Kellogg School of Management
Executive Education
Howard University
MBA
Delaware State University
BS, Accounting & Business Administration
Salesforce October 2012 - Present
xiik July 2012 - October 2012
Professional Association for Customer Engagement (PACE) January 2011 - July 2012
TriForce Marketing Inc. June 2009 - January 2011
Professional Blog Service November 2008 - June 2009
NetSmart Media October 2007 - November 2008
Roche Diagnostics January 2002 - November 2007
Skills
SEO, HTML5, CSS, Email Marketing, Marketing Automation, Digital Marketing, Social Media Marketing, Web Analytics, jQuery, Management, HTML 5, Marketing Strategy, Web Development, CRM, Analytics, Strategy, Direct Marketing, Blogging, WordPress
Education
Indiana University-Purdue University at Indianapolis 1990 — 1994
Bachelors, Biology
Corvisa August 2014 - Present
Professional Association for Customer Engagement (PACE) January 2007 - Present
inContact January 2013 - July 2014
Stategic Products and Services March 2009 - January 2013
DigiVoice (acquired by Strategic Products and Services) June 2006 - February 2009
Norstan Communications (acquired by Blackbox Communications) April 1996 - March 2002
ISI Telemanagement Solutions July 1992 - March 1996
NCR June 1986 - June 1992
Skills
Unified Communications, Contact Centers, Customer Experience, Salesforce.com, Business Process..., SaaS, Strategy, Enterprise Software, Analytics, Cloud Computing, Customer Acquisition, Leadership, WFO, ACD, IVR, Contact Center..., Business Analytics, Workforce Management, Call Centers, Customer Satisfaction, Customer Retention, Solution Selling, Sales, Data Center, Sales Process, Networking, Vendor Management, CTI, Speech Analytics, Business Development, Direct Sales, Channel Relationship..., Quality Management, Managed Services, Telecommunications, VoIP, CRM, Lead Generation, Outsourcing, Strategic Partnerships, Performance Management, Professional Services, Telephony, Sales Operations, Operations Management, Telemarketing, Online Communication, Client Retention, B2B
Education
Franklin University
BSBA, Marketing & Business Management
LiveOps January 2013 - Present
Professional Association for Customer Engagement (PACE) March 2013 - Present
Member March 2014 - Present
ShoreTel July 2011 - January 2013
NICE Systems 2006 - 2011
CalAmp/Vytek/INR 1998 - 2006
NEC 1996 - 1998
Camelot Consulting Group 1991 - 1996
United Technologies Communications Company 1982 - 1991
Skills
Contact Centers, Call Centers, Cloud Computing, SaaS, Customer Experience, Technology Enabled..., Contextual Routing, Customer Experience..., CRM, Solution Selling, Channel Partners, Strategy, Telecommunications, Account Management, Enterprise Software, Business Development, Analytics, Management, Global Sales, Direct Sales, Consultative Sales..., Sales Engineering, Leadership, Salesforce.com, Sales Management, Strategic Partnerships, Contact Center..., Sales, Financial Markets, Solution-Oriented..., Strategic Sales Plans, Global Account..., F100/F500 accounts, Multi-Channel Analytics, Customer Retention, Contract Negotiation, Entrepreneurship, P&L Management
Education
Montclair State University
BS, Business Managment
Quality Contact Solutions, Inc. January 2007 - Present
Quality Telemanagement January 2007 - Present
Professional Association for Customer Engagement (PACE) November 2006 - Present
AA-ISP (American Association of Inside Sales Professionals) April 2014 - April 2014
Direct Marketing Association June 2008 - December 2009
DMA Teleservices Council October 2005 - October 2007
Hamilton Contact Center Services May 1991 - January 2007
Hamilton Contact Center Services January 1995 - 2000
Hamilton Contact Center Services January 1992 - January 1995
Hamilton Contact Center Services May 1991 - December 1991
Skills
Outsourcing, Call Centers, Call Center, Telemarketing, Customer Retention, Business Development, Inbound Marketing, Contact Centers, Sales Management, Account Management, Call Center Development, Leadership, Customer Service, Lead Generation, Direct Marketing, Program Management, BPO, Performance Management, New Business Development, Operations Management, Process Improvement, CRM, Start-ups, Project Management, Training, Management
Education
University of Nebraska at Kearney 1987 — 1998
MBA, Telecommunications Management
Elwood Public School 1983 — 1987
Graduated 2nd in my graduating class
MHI Global Customer Experience (Formerly Impact Learning Systems) July 2007 - Present
Cincinnati State - Workforce Development Center January 2009 - Present
Professional Association for Customer Engagement (PACE) November 2014 - Present
University of Cincinnati 2004 - June 2007
Peak Results April 2001 - 2004
Skills
Training Skills, Customer Service, Customer Satisfaction, Call Center, sales, Management Development, Sales, Training, Coaching, Social Media, Leadership, Training Delivery, Instructional Design, Program Management, Public Speaking, Social Media Marketing, Leadership Development, Team Building, Management, Business Development, CRM, Strategic Planning, Cold Calling, Change Management, Marketing Strategy, Software Documentation, Networking, Staff Development, Employee Benefits, Consulting, Organizational..., Strategy, Recruiting, Performance Management, Nonprofits, Executive Coaching, Employee Training, Workshop Facilitation, Team Leadership, Interviews, Performance Improvement, Organizational..., E-Learning, Human Resources, Career Development, Instructor-led Training, Resume Writing, Conflict Resolution, Employee Relations, Needs Analysis
Education
University of Cincinnati
BS, History (Cum Laude)
Professional Association for Customer Engagement (PACE) February 2013 - Present
OfficeTeam September 2012 - January 2013
Hotel Fitness February 2012 - September 2012
Skills
Events Coordination, Event Planning, Marketing, Chapter Relations, Vendor Management, Business Development, Lead Generation, Customer Support, Association Memberships, Fitness Industry, Service Coordination, Customer Service, CRM
Education
Indiana University Bloomington 2003 — 2007
Bachelor of Arts (B.A.), Telecommunications and Communication and Culture
iPacesetters January 2013 - Present
Professional Association for Customer Engagement (PACE) October 2011 - Present
ACCENT Marketing January 2011 - November 2012
Journal of Contact Center Management February 2010 - January 2011
Taylor Institute at University of Akron January 2007 - January 2011
Vistage International 2007 - January 2011
Hunt Big Sales 2005 - January 2011
The Whale Hunters 2002 - January 2011
American Teleservices Association July 2001 - January 2011
Rapp Collins Worldwide 2001 - 2002
Skills
Change Management, Organizational..., Telephone Skills, Telemarketing, Customer Service, Customer Engagement, Sales Process, Business Strategy, Turnaround Specialist, High Growth, High-growth, Cross-functional Team..., Lead Generation, Sales, Strategy, Management, Business Development, Outsourcing, CRM, Start-ups, Call Centers, BPO, Call Center, B2B, Leadership, Contact Centers, Team Building, Customer Experience, Selling, Competitive Analysis, Executive Management, Interviews, Vendor Management, Salesforce.com, Strategic Partnerships, Email Marketing, Customer Retention, Inbound Marketing, Direct Marketing, Team Leadership, Account Management, Customer Satisfaction, Sales Operations, Sales Management, Marketing Strategy, New Business Development, Strategic Planning, Public Speaking, Workforce Management, Telecommunications
Education
University of Nebraska-Lincoln 1983 — 1986
Marketing
Professional Association for Customer Engagement (PACE) August 2014 - Present
KPI Group July 2003 - Present
Skills
Management, Call Center, Strategic Planning, Leadership Development, Customer Service, Leadership, Operations Management, Training, Marketing, Coaching, Inbound Marketing, Customer Experience, Telemarketing, Telecommunications, Lead Generation, Networking, Event Planning, Mentoring, BPO, Business Development, Call Centers, Contact Centers, Executive Management, Outsourcing, Business Process, Cross-functional Team..., Customer Retention, Customer Satisfaction, Direct Marketing, New Business Development, Sales, Sales Management, CRM, Strategy, Customer Acquisition, Entrepreneurship, Public Speaking, Solution Selling, Start-ups, Vendor Management, Selling, Strategic Partnerships, Program Management, Direct Sales, Account Management, B2B, Budgets, Project Management, Workforce Management, Sales Operations
Education
Canisius College 1978 — 1982
Bachelor of Science (B.S.)
Maryvale Senior High School 1974 — 1978
High School Diploma
Professional Association for Customer Engagement (PACE) March 2015 - Present
1&all, LLC June 2014 - Present
Allied Global Contact Center & BPO September 2012 - Present
Sigma Alpha Rho Alumni Association 2004 - June 2013
Allied Contact Center & BPO 2011 - September 2012
American Teleservices Association October 2002 - January 2011
American Teleservices Associations 2002 - January 2011
1 2 1 Direct Response April 1988 - November 2010
ATA 2005 - 2006
Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching
Education
Temple University 1973 — 1977
Bachelor of Science (BS), Accounting
Mac Murray, Petersen and Shuster LLP March 2007 - Present
Professional Association for Customer Engagement (PACE) January 2012 - Present
American Teleservices Association January 2005 - Present
Ohio Womens Bar Association 2008 - 2009
Mac Murray, Petersen & Shuster LLP 2007 - 2009
American Teleservices Association 2005 - 2009
Kegler, Brown, Hill & Ritter, LPA 2004 - 2007
Ohio Attorney General's Office 2002 - 2004
Ohio Attorney General's Office April 2001 - 2002
Ohio Attorney General's Office 1997 - 2001
Skills
Strategic Planning, Compliance, Telemarketing, Public Speaking, Marketing Strategy, Public Relations, Online Marketing, Call Center
Education
Golden Gate University, School of Law 1990 — 1993
JD, Law
University of Cincinnati College of Business 1985 — 1989
BBA, Accounting; Finance
Suburban Health Organization June 2007 - Present
Starr Services July 2006 - May 2007
Professional Association for Customer Engagement (PACE) 2004 - 2006
Chicken Shed Theatre Company May 2002 - July 2002
Skills
Project Management, Microsoft Office, Healthcare, Program Management, Process Improvement, Recruiting, Leadership, Contract Negotiation, Marketing, Strategic Planning, Employee Relations, Integrated Marketing, Event Management, Human Resources, Management, Public Speaking, Team Building, Training, Public Relations
Education
Penn State University 2010 — 2012
MBA, Business Administration
Purdue University 1999 — 2003
BA, Communications, Public Relations
Telecom Brokerage INC. September 2012 - Present
Professional Association for Customer Engagement (PACE) January 2014 - Present
Professional Association for Customer Engagement (PACE) March 2013 - December 2013
Telecom Brokerage INC. November 2011 - September 2012
Telecom Brokerage INC. October 2008 - November 2011
Telenet and Associates Inc October 2004 - August 2008
Skills
Call Center, Telecommunications, Sales Management, Direct Sales, Managed Services, Account Management, Channel, Sales, VoIP, Customer Service, Sales Operations, Strategic Partnerships, Inside Sales, Call Center Development, Business Performance..., Incentive Programs, Team Leadership, Organizational..., Operations Management, Outbound Marketing, National Sales Training, Lead Generation, Marketing Strategy, Strategic Communications, Call Centers, Contract Negotiation, Customer Retention, Management, B2B, Unified Communications, Customer Acquisition, New Business Development, Cold Calling, Leadership, Training, Solution Selling, Business Development, Time Management, Channel Partners, Sales Process, Start-ups, CRM, Telephony, Selling, Wireless, Indirect Channel Sales, Channel Partner..., Channel Program..., Partner Program..., Channel Readiness
Education
College of DuPage