Professional Association for Customer Engagement (PACE)

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Professional Association for Customer Engagement (PACE) Employees

Employee
Years
Job
Industry
Sandy Tafur Sandy Tafur Greater Atlanta Area Details
Sandy Tafur's Professional Association for Customer Engagement (PACE) Experience January 2010 - January 2013
Job Director, Enterprise Accounts
Industry Information Technology and Services
Experience
Five9  December 2013 - Present
PossibleNOW  June 2004 - November 2013
Professional Association for Customer Engagement (PACE)   January 2010 - January 2013
PossibleNOW  October 2007 - September 2012
PossibleNOW  March 2006 - October 2007
PossibleNOW  June 2004 - March 2006

Skills
Client Services, Implementation Services, Customer Experience, Direct Marketing, Compliance, One-to-one Marketing, Compliance Management, Permission Marketing, Opt-In, Privacy, Preference Management, Management, Opt-in, Preferences, Customer Engagement, Strategic Account..., Account Management, SaaS, Marketing Strategy, Multi-channel Marketing, Process Improvement, Call Center, Lead Generation, Financial Services, Privacy Law, Enterprise Software, Sales, Strategy, Leadership, Call Centers, Business Development, Training, Solution Selling, Team Leadership, Customer Retention, Telecommunications, CRM, Customer Satisfaction, Direct Sales, Social Media, Telemarketing, Project Management, Sales Management, Strategic Partnerships, Vendor Management, Contact Centers, Sales Operations, Customer Acquisition, Inbound Marketing, Outsourcing

Education
Georgia State University   2003 — 2007
Bachelor of Arts (B.A.)

South Forsyth High School   1999 — 2003
Diploma, International Baccalaureate Program Graduate

Steve Krumenaker Steve Krumenaker Boonton, New Jersey Details
Steve Krumenaker's Professional Association for Customer Engagement (PACE) Experience 2003 - Present
Job Account Executive Service Cloud at salesforce.com
Industry Telecommunications
Experience
salesforce.com  January 2014 - Present
Professional Association for Customer Engagement (PACE)   2003 - Present
Sure Shots Photos   2000 - Present
Avaya  June 2011 - December 2013
Avaya  April 2009 - June 2011
Avaya  January 2006 - March 2009
Avaya  November 2001 - December 2005
iSky  March 1997 - July 2001
LCS Industries  March 1988 - March 1997
Trinet, Inc.   1978 - 1987

Skills
Customer Service, Unified Communications, Contact Centers, Sales, Leadership, Photography, IT Management, IT Strategy, VoIP, Call Center, Telecommunications, IVR, Avaya, Solution Selling, Telephony, CTI, SIP, Customer Experience, Direct Sales, Integration, Outsourcing, CRM, Solution Architecture, Team Leadership, Video Conferencing, Customer Satisfaction, Pre-sales, Business Analysis, Conflict Resolution, Photoshop, Lightroom, Business Strategy, Call Centers, Channel Partners, IP, Lead Generation, Managed Services, Management, Professional Services, Project Management, SIP Trunking, Strategic Planning, Strategy, Enterprise Software, Cloud Computing, Analytics, SaaS

Education
Cornell University   1972 — 1977
Masters-Engineering

Rutgers   1979 — 1983
MBA

Cornell University   1972 — 1976
BS

Mark Boehmer Mark Boehmer Lincoln, Nebraska Area Details
Mark Boehmer's Professional Association for Customer Engagement (PACE) Experience 2003 - June 2013
Job 2nd Vice President Customer Connections & Operations at Ameritas
Industry Insurance
Experience
Board Of Directors - Professional Association for Customer Engagement (PACE)   January 2015 - Present
Ameritas  August 2014 - Present
iPacesetters  May 2013 - January 2014
Professional Association for Customer Engagement (PACE)   2003 - June 2013
360'CRM / InterMedia Marketing, Inc.   2009 - 2013
Verizon  2000 - 2009
Verizon  2000 - 2000
Verizon  1999 - 2000

Skills
Vendor Management, Cross-functional Team..., Customer Retention, Outsourcing, Call Center, Performance Management, Telemarketing, BPO, Customer Experience, New Business Development, Inbound Marketing, Sales Operations, RFP, Project Planning, Performance Metrics, Account Management, Sales Support, Outbound, Team Leadership, Process Improvement, Call Centers, CRM, Leadership

Education
Michigan State University
Materials & Logistics Management, Logistics, Materials, and Supply Chain Management

Michigan State University
BA, Materials and Logistics Management

Fred Shadding Fred Shadding Washington D.C. Metro Area Details
Fred Shadding's Professional Association for Customer Engagement (PACE) Experience 2007 - 2009
Job
Industry Outsourcing/Offshoring
Experience
Visionary Call Center Leaders (Linkedin Group)   2015 - Present
Golden Gate BPO Solutions, LLC   May 2015 - Present
NETCAST BPO Services / Atlantic City Contact Center (ACCC)   January 2014 - Present
TSG Solutions, LLC (The Call Center Source)   2013 - 2015
Stellar  2013 - 2014
The CCT Group of Companies   2003 - 2013
Professional Association for Customer Engagement (PACE)   2007 - 2009
SOCAP International  2001 - 2004
SITEL Corporation  2000 - 2003
Sprint  1996 - 2000

Skills
International Marketing, Call Center, Outsourcing, BPO, Vendor Management, Sales Management, New Business Development, Alliance Development, Partnership Development, Client Development, Building Relationships, Executive Coaching, Executive Management, Public Speaking, Spiritual Counseling, Team Building, Strategic Alliances, Business Development, Partnerships, Process Improvement, Strategic Partnerships, Telemarketing, Marketing, Management, Leadership, Contact Centers, Call Centers, CRM, Sales, Operations Management, Telecommunications, Lead Generation, Program Management, Customer Acquisition, Salesforce.com, SaaS, Strategy, Customer Retention, Workforce Management, Customer Experience, Strategic Planning, Team Leadership, Product Marketing, Sales Process, Sales Operations, Channel Partners, Account Management, Negotiation, Inbound Marketing

Education
J.L. Kellogg School of Management
Executive Education

Howard University
MBA

Delaware State University
BS, Accounting & Business Administration

Tom Deeter Tom Deeter Indianapolis, Indiana Area Details
Tom Deeter's Professional Association for Customer Engagement (PACE) Experience January 2011 - July 2012
Job Manager, Services at Salesforce
Industry Marketing and Advertising
Experience
Salesforce  October 2012 - Present
xiik  July 2012 - October 2012
Professional Association for Customer Engagement (PACE)   January 2011 - July 2012
TriForce Marketing Inc.   June 2009 - January 2011
Professional Blog Service   November 2008 - June 2009
NetSmart Media   October 2007 - November 2008
Roche Diagnostics  January 2002 - November 2007

Skills
SEO, HTML5, CSS, Email Marketing, Marketing Automation, Digital Marketing, Social Media Marketing, Web Analytics, jQuery, Management, HTML 5, Marketing Strategy, Web Development, CRM, Analytics, Strategy, Direct Marketing, Blogging, WordPress

Education
Indiana University-Purdue University at Indianapolis   1990 — 1994
Bachelors, Biology

Rick Jones Rick Jones Cleveland/Akron, Ohio Area Details
Rick Jones's Professional Association for Customer Engagement (PACE) Experience January 2007 - Present
Job MidAtlantic Regional Sales Manager and Cloud Platform Evangelist at Corvisa
Industry Telecommunications
Experience
Corvisa  August 2014 - Present
Professional Association for Customer Engagement (PACE)   January 2007 - Present
inContact  January 2013 - July 2014
Stategic Products and Services   March 2009 - January 2013
DigiVoice (acquired by Strategic Products and Services)   June 2006 - February 2009
Norstan Communications (acquired by Blackbox Communications)   April 1996 - March 2002
ISI Telemanagement Solutions  July 1992 - March 1996
NCR  June 1986 - June 1992

Skills
Unified Communications, Contact Centers, Customer Experience, Salesforce.com, Business Process..., SaaS, Strategy, Enterprise Software, Analytics, Cloud Computing, Customer Acquisition, Leadership, WFO, ACD, IVR, Contact Center..., Business Analytics, Workforce Management, Call Centers, Customer Satisfaction, Customer Retention, Solution Selling, Sales, Data Center, Sales Process, Networking, Vendor Management, CTI, Speech Analytics, Business Development, Direct Sales, Channel Relationship..., Quality Management, Managed Services, Telecommunications, VoIP, CRM, Lead Generation, Outsourcing, Strategic Partnerships, Performance Management, Professional Services, Telephony, Sales Operations, Operations Management, Telemarketing, Online Communication, Client Retention, B2B

Education
Franklin University
BSBA, Marketing & Business Management

Richard Accordino Richard Accordino Greater New York City Area Details
Richard Accordino's Professional Association for Customer Engagement (PACE) Experience March 2013 - Present
Job Helping my contact center customers create an effortless & exceptional customer experience
Industry Telecommunications
Experience
LiveOps  January 2013 - Present
Professional Association for Customer Engagement (PACE)   March 2013 - Present
Member  March 2014 - Present
ShoreTel  July 2011 - January 2013
NICE Systems  2006 - 2011
CalAmp/Vytek/INR   1998 - 2006
NEC  1996 - 1998
Camelot Consulting Group   1991 - 1996
United Technologies Communications Company   1982 - 1991

Skills
Contact Centers, Call Centers, Cloud Computing, SaaS, Customer Experience, Technology Enabled..., Contextual Routing, Customer Experience..., CRM, Solution Selling, Channel Partners, Strategy, Telecommunications, Account Management, Enterprise Software, Business Development, Analytics, Management, Global Sales, Direct Sales, Consultative Sales..., Sales Engineering, Leadership, Salesforce.com, Sales Management, Strategic Partnerships, Contact Center..., Sales, Financial Markets, Solution-Oriented..., Strategic Sales Plans, Global Account..., F100/F500 accounts, Multi-Channel Analytics, Customer Retention, Contract Negotiation, Entrepreneurship, P&L Management

Education
Montclair State University
BS, Business Managment

Angela (Morris) Garfinkel Angela (Morris) Garfinkel Greater Omaha Area Details
Angela (Morris) Garfinkel's Professional Association for Customer Engagement (PACE) Experience November 2006 - Present
Job Owner of Quality Contact Solutions, providing B2B telemarketing outsourced solutions for more than 20 yrs.
Industry Outsourcing/Offshoring
Experience
Quality Contact Solutions, Inc.   January 2007 - Present
Quality Telemanagement   January 2007 - Present
Professional Association for Customer Engagement (PACE)   November 2006 - Present
AA-ISP (American Association of Inside Sales Professionals)   April 2014 - April 2014
Direct Marketing Association  June 2008 - December 2009
DMA Teleservices Council   October 2005 - October 2007
Hamilton Contact Center Services  May 1991 - January 2007
Hamilton Contact Center Services  January 1995 - 2000
Hamilton Contact Center Services  January 1992 - January 1995
Hamilton Contact Center Services  May 1991 - December 1991

Skills
Outsourcing, Call Centers, Call Center, Telemarketing, Customer Retention, Business Development, Inbound Marketing, Contact Centers, Sales Management, Account Management, Call Center Development, Leadership, Customer Service, Lead Generation, Direct Marketing, Program Management, BPO, Performance Management, New Business Development, Operations Management, Process Improvement, CRM, Start-ups, Project Management, Training, Management

Education
University of Nebraska at Kearney   1987 — 1998
MBA, Telecommunications Management

Elwood Public School   1983 — 1987
Graduated 2nd in my graduating class

Phillip Rosenzweig Phillip Rosenzweig Cincinnati Area Details
Phillip Rosenzweig's Professional Association for Customer Engagement (PACE) Experience November 2014 - Present
Job Senior Account Manager MHI Global (formerly Impact Learning)
Industry Professional Training & Coaching
Experience
MHI Global Customer Experience (Formerly Impact Learning Systems)   July 2007 - Present
Cincinnati State - Workforce Development Center   January 2009 - Present
Professional Association for Customer Engagement (PACE)   November 2014 - Present
University of Cincinnati  2004 - June 2007
Peak Results   April 2001 - 2004

Skills
Training Skills, Customer Service, Customer Satisfaction, Call Center, sales, Management Development, Sales, Training, Coaching, Social Media, Leadership, Training Delivery, Instructional Design, Program Management, Public Speaking, Social Media Marketing, Leadership Development, Team Building, Management, Business Development, CRM, Strategic Planning, Cold Calling, Change Management, Marketing Strategy, Software Documentation, Networking, Staff Development, Employee Benefits, Consulting, Organizational..., Strategy, Recruiting, Performance Management, Nonprofits, Executive Coaching, Employee Training, Workshop Facilitation, Team Leadership, Interviews, Performance Improvement, Organizational..., E-Learning, Human Resources, Career Development, Instructor-led Training, Resume Writing, Conflict Resolution, Employee Relations, Needs Analysis

Education
University of Cincinnati
BS, History (Cum Laude)

Rachel Harless Rachel Harless Pendleton, Indiana Details
Rachel Harless's Professional Association for Customer Engagement (PACE) Experience February 2013 - Present
Job Events Coordinator at PACE (Professional Association for Customer Engagement)
Industry Nonprofit Organization Management
Experience
Professional Association for Customer Engagement (PACE)   February 2013 - Present
OfficeTeam  September 2012 - January 2013
Hotel Fitness   February 2012 - September 2012

Skills
Events Coordination, Event Planning, Marketing, Chapter Relations, Vendor Management, Business Development, Lead Generation, Customer Support, Association Memberships, Fitness Industry, Service Coordination, Customer Service, CRM

Education
Indiana University Bloomington   2003 — 2007
Bachelor of Arts (B.A.), Telecommunications and Communication and Culture

Tim Searcy Tim Searcy Indianapolis, Indiana Area Details
Tim Searcy's Professional Association for Customer Engagement (PACE) Experience October 2011 - Present
Job CEO at iPacesetters
Industry Marketing and Advertising
Experience
iPacesetters  January 2013 - Present
Professional Association for Customer Engagement (PACE)   October 2011 - Present
ACCENT Marketing  January 2011 - November 2012
Journal of Contact Center Management   February 2010 - January 2011
Taylor Institute at University of Akron   January 2007 - January 2011
Vistage International  2007 - January 2011
Hunt Big Sales  2005 - January 2011
The Whale Hunters  2002 - January 2011
American Teleservices Association   July 2001 - January 2011
Rapp Collins Worldwide  2001 - 2002

Skills
Change Management, Organizational..., Telephone Skills, Telemarketing, Customer Service, Customer Engagement, Sales Process, Business Strategy, Turnaround Specialist, High Growth, High-growth, Cross-functional Team..., Lead Generation, Sales, Strategy, Management, Business Development, Outsourcing, CRM, Start-ups, Call Centers, BPO, Call Center, B2B, Leadership, Contact Centers, Team Building, Customer Experience, Selling, Competitive Analysis, Executive Management, Interviews, Vendor Management, Salesforce.com, Strategic Partnerships, Email Marketing, Customer Retention, Inbound Marketing, Direct Marketing, Team Leadership, Account Management, Customer Satisfaction, Sales Operations, Sales Management, Marketing Strategy, New Business Development, Strategic Planning, Public Speaking, Workforce Management, Telecommunications

Education
University of Nebraska-Lincoln   1983 — 1986
Marketing

Tom Rocca Tom Rocca Greater Atlanta Area Details
Tom Rocca's Professional Association for Customer Engagement (PACE) Experience August 2014 - Present
Job Contact Center Solutions & Product Recall Executive, with a focus on the MultiChannel Customer Experience!
Industry Consumer Services
Experience
Professional Association for Customer Engagement (PACE)   August 2014 - Present
KPI Group   July 2003 - Present

Skills
Management, Call Center, Strategic Planning, Leadership Development, Customer Service, Leadership, Operations Management, Training, Marketing, Coaching, Inbound Marketing, Customer Experience, Telemarketing, Telecommunications, Lead Generation, Networking, Event Planning, Mentoring, BPO, Business Development, Call Centers, Contact Centers, Executive Management, Outsourcing, Business Process, Cross-functional Team..., Customer Retention, Customer Satisfaction, Direct Marketing, New Business Development, Sales, Sales Management, CRM, Strategy, Customer Acquisition, Entrepreneurship, Public Speaking, Solution Selling, Start-ups, Vendor Management, Selling, Strategic Partnerships, Program Management, Direct Sales, Account Management, B2B, Budgets, Project Management, Workforce Management, Sales Operations

Education
Canisius College   1978 — 1982
Bachelor of Science (B.S.)

Maryvale Senior High School   1974 — 1978
High School Diploma

Stuart Discount Stuart Discount Greater Philadelphia Area Details
Stuart Discount's Professional Association for Customer Engagement (PACE) Experience March 2015 - Present
Job Chief Commercial Officer
Industry Marketing and Advertising
Experience
Professional Association for Customer Engagement (PACE)   March 2015 - Present
1&all, LLC   June 2014 - Present
Allied Global Contact Center & BPO  September 2012 - Present
Sigma Alpha Rho Alumni Association   2004 - June 2013
Allied Contact Center & BPO  2011 - September 2012
American Teleservices Association   October 2002 - January 2011
American Teleservices Associations   2002 - January 2011
1 2 1 Direct Response   April 1988 - November 2010
ATA  2005 - 2006

Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching

Education
Temple University   1973 — 1977
Bachelor of Science (BS), Accounting

Michele A. Shuster Michele A. Shuster United States Details
Michele A. Shuster's Professional Association for Customer Engagement (PACE) Experience January 2012 - Present
Job General Counsel at Professional Association for Customer Engagement (PACE)
Industry Law Practice
Experience
Mac Murray, Petersen and Shuster LLP  March 2007 - Present
Professional Association for Customer Engagement (PACE)   January 2012 - Present
American Teleservices Association   January 2005 - Present
Ohio Womens Bar Association   2008 - 2009
Mac Murray, Petersen & Shuster LLP   2007 - 2009
American Teleservices Association   2005 - 2009
Kegler, Brown, Hill & Ritter, LPA   2004 - 2007
Ohio Attorney General's Office  2002 - 2004
Ohio Attorney General's Office  April 2001 - 2002
Ohio Attorney General's Office  1997 - 2001

Skills
Strategic Planning, Compliance, Telemarketing, Public Speaking, Marketing Strategy, Public Relations, Online Marketing, Call Center

Education
Golden Gate University, School of Law   1990 — 1993
JD, Law

University of Cincinnati College of Business   1985 — 1989
BBA, Accounting; Finance

Brianna Johnson Brianna Johnson Indianapolis, Indiana Area Details
Brianna Johnson's Professional Association for Customer Engagement (PACE) Experience 2004 - 2006
Job Communications & HR Manager at Suburban Health Organization
Industry Hospital & Health Care
Experience
Suburban Health Organization  June 2007 - Present
Starr Services   July 2006 - May 2007
Professional Association for Customer Engagement (PACE)   2004 - 2006
Chicken Shed Theatre Company   May 2002 - July 2002

Skills
Project Management, Microsoft Office, Healthcare, Program Management, Process Improvement, Recruiting, Leadership, Contract Negotiation, Marketing, Strategic Planning, Employee Relations, Integrated Marketing, Event Management, Human Resources, Management, Public Speaking, Team Building, Training, Public Relations

Education
Penn State University   2010 — 2012
MBA, Business Administration

Purdue University   1999 — 2003
BA, Communications, Public Relations

Michael Onystok Michael Onystok Greater Chicago Area Details
Michael Onystok's Professional Association for Customer Engagement (PACE) Experience January 2014 - Present
Job Director of National Channel Sales at Telecom Brokerage INC
Industry Telecommunications
Experience
Telecom Brokerage INC.  September 2012 - Present
Professional Association for Customer Engagement (PACE)   January 2014 - Present
Professional Association for Customer Engagement (PACE)   March 2013 - December 2013
Telecom Brokerage INC.  November 2011 - September 2012
Telecom Brokerage INC.  October 2008 - November 2011
Telenet and Associates Inc   October 2004 - August 2008

Skills
Call Center, Telecommunications, Sales Management, Direct Sales, Managed Services, Account Management, Channel, Sales, VoIP, Customer Service, Sales Operations, Strategic Partnerships, Inside Sales, Call Center Development, Business Performance..., Incentive Programs, Team Leadership, Organizational..., Operations Management, Outbound Marketing, National Sales Training, Lead Generation, Marketing Strategy, Strategic Communications, Call Centers, Contract Negotiation, Customer Retention, Management, B2B, Unified Communications, Customer Acquisition, New Business Development, Cold Calling, Leadership, Training, Solution Selling, Business Development, Time Management, Channel Partners, Sales Process, Start-ups, CRM, Telephony, Selling, Wireless, Indirect Channel Sales, Channel Partner..., Channel Program..., Partner Program..., Channel Readiness

Education
College of DuPage