TELUS International
Industry: Subsidiary
DescriptionTELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides multilingual customer service outsourcing and digital IT services to global clients. Founded: 2005 Chief commercial officer: George Puig Chief legal officer: Michel E. Belec Subsidiaries: Xavient, Voxpro powered by TELUS International, Parent organization: Telus
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TELUS International Employees
Employee
Years
Job
Industry
Elizabeth (Whiting) Gibbons Elizabeth (Whiting) Gibbons's TELUS International Experience 2010 - Present
Job Director of Communications at TELUS International
Industry Telecommunications
Experience
TELUS International 2010 - Present
TELUS March 2008 - October 2010
Liberal Party of Canada April 2007 - March 2008
Leader of the Official Opposition January 2007 - April 2007
British High Commission June 2006 - January 2007
Minister of Agriculture and Agri-Food August 2004 - January 2006
Skills
Strategic Communications, Media Relations, Corporate Communications, Crisis Communications, Public Relations, Politics, Communication Training, Corporate Social..., Press Releases, Reputation Management, Communications Planning, Web Content, Internal Communications, Newsletters, Copywriting, Speech Writing, Stakeholder Engagement, Crisis Management, Public Affairs, People Skills
Education
University of Ottawa
Bachelor of Arts
TELUS International 2010 - Present
TELUS March 2008 - October 2010
Liberal Party of Canada April 2007 - March 2008
Leader of the Official Opposition January 2007 - April 2007
British High Commission June 2006 - January 2007
Minister of Agriculture and Agri-Food August 2004 - January 2006
Skills
Strategic Communications, Media Relations, Corporate Communications, Crisis Communications, Public Relations, Politics, Communication Training, Corporate Social..., Press Releases, Reputation Management, Communications Planning, Web Content, Internal Communications, Newsletters, Copywriting, Speech Writing, Stakeholder Engagement, Crisis Management, Public Affairs, People Skills
Education
University of Ottawa
Bachelor of Arts
Luis Mariano Magaña Velasquez Luis Mariano Magaña Velasquez's TELUS International Experience March 2013 - Present
Job VP Technology in Telus International
Industry Information Services
Experience
Telus International March 2013 - Present
Spectrum January 2012 - March 2013
Grupo PIT September 2008 - December 2011
Cementos Progreso May 2005 - August 2008
Skills
Business Intelligence, Change Management, Process Engineering, Software Project..., Business Process..., Biblioteca de..., Cambio organizacional, Gestión de proyectos, Integración, Mejora de procesos de..., Sistemas de..., Gestión de proyectos de..., Inteligencia empresarial, Tecnologías de la..., Administración y..., Estrategia TI, Planificación..., Estrategia empresarial, Outsourcing, Telecomunicaciones, Telecommunications, IT Strategy, Team Leadership, Subcontratación, Strategic Planning, Information Technology, Project Management, Management
Education
University of California, Berkeley 2006 — 2006
Strategic Project Management, Gestión de proyectos
Franciso Marroquin 2000 — 2001
Master, IT
Francisco Marroquin 1996 — 1999
Ingeniero, Informatica
Telus International March 2013 - Present
Spectrum January 2012 - March 2013
Grupo PIT September 2008 - December 2011
Cementos Progreso May 2005 - August 2008
Skills
Business Intelligence, Change Management, Process Engineering, Software Project..., Business Process..., Biblioteca de..., Cambio organizacional, Gestión de proyectos, Integración, Mejora de procesos de..., Sistemas de..., Gestión de proyectos de..., Inteligencia empresarial, Tecnologías de la..., Administración y..., Estrategia TI, Planificación..., Estrategia empresarial, Outsourcing, Telecomunicaciones, Telecommunications, IT Strategy, Team Leadership, Subcontratación, Strategic Planning, Information Technology, Project Management, Management
Education
University of California, Berkeley 2006 — 2006
Strategic Project Management, Gestión de proyectos
Franciso Marroquin 2000 — 2001
Master, IT
Francisco Marroquin 1996 — 1999
Ingeniero, Informatica
Ana Cornejo Ana Cornejo's TELUS International Experience February 2015 - Present
Job Customer Service
Industry Consumer Services
Experience
TELUS International February 2015 - Present
C3/CustomerContactChannels, Inc. October 2014 - February 2015
Presidential Limousine 2014 - October 2014
A Wedding Chapel In Las Vegas 2014 - May 2014
FastFit360 October 2013 - 2013
Lamps Plus September 2003 - February 2007
Wynn Las Vegas March 2003 - August 2003
Skills
Public Speaking, Strategic Planning, Editing, Team Building, Project Management, Windows, PowerPoint, Outlook, Outlook Express, Scheduling Management, Interviews, Invoice Processing, Phone Lines, Office Operations, Administrative..., Customer Service..., Paralegals, Receptions, Convention Support, Document Drafting, Presentations, General Office Skills, Restaurants, Hospitality Industry, Process Scheduler, Administrative Work, Office Administration, Wordperfect, Data Entry, Copying, File Management, Calendaring, Office Management, Multi-line Phone, Confidentiality, Transcription, Document Review, Records Management, Switchboard, Administrative..., Clerical Skills, Fax, Hiring, Telephone Reception, Calendars, Social Networking, Office Equipment, 10 Key, Litigation Support, Travel Arrangements
Education
UNLV 2010 — 2014
Bachelor's degree, Psychology
UNLV 2012 — 2012
Certificate of Completion, Paralegal Studies
TELUS International February 2015 - Present
C3/CustomerContactChannels, Inc. October 2014 - February 2015
Presidential Limousine 2014 - October 2014
A Wedding Chapel In Las Vegas 2014 - May 2014
FastFit360 October 2013 - 2013
Lamps Plus September 2003 - February 2007
Wynn Las Vegas March 2003 - August 2003
Skills
Public Speaking, Strategic Planning, Editing, Team Building, Project Management, Windows, PowerPoint, Outlook, Outlook Express, Scheduling Management, Interviews, Invoice Processing, Phone Lines, Office Operations, Administrative..., Customer Service..., Paralegals, Receptions, Convention Support, Document Drafting, Presentations, General Office Skills, Restaurants, Hospitality Industry, Process Scheduler, Administrative Work, Office Administration, Wordperfect, Data Entry, Copying, File Management, Calendaring, Office Management, Multi-line Phone, Confidentiality, Transcription, Document Review, Records Management, Switchboard, Administrative..., Clerical Skills, Fax, Hiring, Telephone Reception, Calendars, Social Networking, Office Equipment, 10 Key, Litigation Support, Travel Arrangements
Education
UNLV 2010 — 2014
Bachelor's degree, Psychology
UNLV 2012 — 2012
Certificate of Completion, Paralegal Studies
Jeff Brown Jeff Brown's TELUS International Experience May 2013 - Present
Job Associate General Counsel at TELUS International
Industry Information Technology and Services
Experience
TELUS International May 2013 - Present
Lathrop & Gage LLP May 2012 - May 2013
TeleTech August 2011 - June 2012
HP August 2007 - July 2011
EDS 1999 - July 2011
Miro Weiner & Kramer 1998 - 1999
Dickinson Wright PLLC 1992 - 1998
Winston & Strawn 1990 - 1992
Skills
Negotiation, Real Estate, BPO, Problem Solving, Contract Drafting, Contract Management, Government Contracts, Supply Agreements, Legal Writing, Mergers, Contract Negotiation, Government Procurement, Supply, Consulting, Mergers & Acquisitions, Leadership, Joint Ventures, Licensing, Software Licensing, Corporate Governance, Legal Advice, Privacy Law, Due Diligence, Employment Law, Mediation, Management, Strategy, Corporate Law, Outsourcing, Intellectual Property, Commercial Litigation, Vendor Management, Litigation, Dispute Resolution, Legal Research, Data Privacy, Legal Assistance
Education
University of Michigan - Stephen M. Ross School of Business 2003 — 2004
Coursework for Executive MBA
University of Michigan Law School 1987 — 1990
JD
University of Michigan 1983 — 1987
AB
Lapeer East H.S. 1979 — 1983
High School Diploma
TELUS International May 2013 - Present
Lathrop & Gage LLP May 2012 - May 2013
TeleTech August 2011 - June 2012
HP August 2007 - July 2011
EDS 1999 - July 2011
Miro Weiner & Kramer 1998 - 1999
Dickinson Wright PLLC 1992 - 1998
Winston & Strawn 1990 - 1992
Skills
Negotiation, Real Estate, BPO, Problem Solving, Contract Drafting, Contract Management, Government Contracts, Supply Agreements, Legal Writing, Mergers, Contract Negotiation, Government Procurement, Supply, Consulting, Mergers & Acquisitions, Leadership, Joint Ventures, Licensing, Software Licensing, Corporate Governance, Legal Advice, Privacy Law, Due Diligence, Employment Law, Mediation, Management, Strategy, Corporate Law, Outsourcing, Intellectual Property, Commercial Litigation, Vendor Management, Litigation, Dispute Resolution, Legal Research, Data Privacy, Legal Assistance
Education
University of Michigan - Stephen M. Ross School of Business 2003 — 2004
Coursework for Executive MBA
University of Michigan Law School 1987 — 1990
JD
University of Michigan 1983 — 1987
AB
Lapeer East H.S. 1979 — 1983
High School Diploma
Tabitha Spencer-Asare's TELUS International Experience August 2014 - Present
Job Google Wallet Customer Service at TELUS International
Industry Management Consulting
Experience
TELUS International August 2014 - Present
Billionaire Mafia January 2013 - January 2014
Grace & Wellness, LLC November 2011 - November 2012
Clearwire August 2010 - August 2011
Nine West Group November 2007 - August 2009
Skills
Human Resources, Recruiting, Training, Employee Benefits, Budgets, Personnel Management, Program Management, Policy, Employee Relations, Customer Service, Organizational..., Office Management, Hiring, Management, Payroll, Administrative..., Accounts Payable, Accounts Receivable, Start-ups, Retail, Retail Sales, Visual Merchandising, Coaching, Supervisory Skills, Stock Management, Shrinkage, Incentive Programs, Goal-driven leader, Goal Setting, Progressive Discipline, Delegation, Time Management, Sales, Talent Management, Negotiation, Leadership
Education
University of Phoenix 2012 — 2014
Master of Business Administration, 3.0
University of Phoenix 2007 — 2012
Bachelor of Science (BS), Business Management
TELUS International August 2014 - Present
Billionaire Mafia January 2013 - January 2014
Grace & Wellness, LLC November 2011 - November 2012
Clearwire August 2010 - August 2011
Nine West Group November 2007 - August 2009
Skills
Human Resources, Recruiting, Training, Employee Benefits, Budgets, Personnel Management, Program Management, Policy, Employee Relations, Customer Service, Organizational..., Office Management, Hiring, Management, Payroll, Administrative..., Accounts Payable, Accounts Receivable, Start-ups, Retail, Retail Sales, Visual Merchandising, Coaching, Supervisory Skills, Stock Management, Shrinkage, Incentive Programs, Goal-driven leader, Goal Setting, Progressive Discipline, Delegation, Time Management, Sales, Talent Management, Negotiation, Leadership
Education
University of Phoenix 2012 — 2014
Master of Business Administration, 3.0
University of Phoenix 2007 — 2012
Bachelor of Science (BS), Business Management
Josh Vargas Josh Vargas's TELUS International Experience December 2009 - July 2010
Job Bilingual Associate Product Manager
Industry Marketing and Advertising
Experience
Bunzl Distribution NA June 2014 - Present
Bunzl Distribution NA June 2013 - June 2014
Best Buy October 2010 - April 2013
TELUS International December 2009 - July 2010
TELUS International October 2009 - December 2009
TELUS International August 2009 - October 2009
Skills
Sales, Bilingual Proficiency, Microsoft Office, Customer Service, Market Research, Marketing, Marketing Strategy, Analysis, Social Networking, Teamwork, Customer Satisfaction, Public Speaking, Time Management, Leadership, Negotiation, Inventory Management, Team Leadership, Social Media, AS400 system, Retail, Call Centers, Coaching, Spanish, Team Building, Research, Marketing Research, Sales Presentations, Training, Sales Management
Education
University of Wisconsin-Parkside 2011 — 2013
Bachelor of Science (BS), Business Management, Marketing and Sales Certification
Universidad Rafael Landívar 2006 — 2009
Senior, Business Administration
Bunzl Distribution NA June 2014 - Present
Bunzl Distribution NA June 2013 - June 2014
Best Buy October 2010 - April 2013
TELUS International December 2009 - July 2010
TELUS International October 2009 - December 2009
TELUS International August 2009 - October 2009
Skills
Sales, Bilingual Proficiency, Microsoft Office, Customer Service, Market Research, Marketing, Marketing Strategy, Analysis, Social Networking, Teamwork, Customer Satisfaction, Public Speaking, Time Management, Leadership, Negotiation, Inventory Management, Team Leadership, Social Media, AS400 system, Retail, Call Centers, Coaching, Spanish, Team Building, Research, Marketing Research, Sales Presentations, Training, Sales Management
Education
University of Wisconsin-Parkside 2011 — 2013
Bachelor of Science (BS), Business Management, Marketing and Sales Certification
Universidad Rafael Landívar 2006 — 2009
Senior, Business Administration
Annette Rashelle Figueroa Annette Rashelle Figueroa's TELUS International Experience January 2014 - Present
Job Business Process and Data Analyst, Training and Development, Strategic Planning
Industry Human Resources
Experience
TELUS International January 2014 - Present
TELUS International March 2013 - January 2014
TELUS International October 2012 - March 2013
TELUS International August 2012 - October 2012
TELUS International June 2012 - August 2012
Prairie Technology Group October 2011 - March 2012
Griffith Laboratories October 2010 - October 2010
Alexander Proudfoot April 2009 - November 2009
Management Consulting Group PLC August 2007 - March 2009
Management Consulting Group PLC February 2007 - July 2007
Skills
Process Improvement, Business Intelligence, CRM, Software Development, SDLC, Outsourcing, Sales, ERP, Program Management, Business Analysis, Consulting, Telecommunications, Visio, Leadership, SQL, Human Resources, Business Strategy, Forecasting, Analysis, Software Project..., Strategic Planning, Project Planning, Management, Project Management, Business Process..., Business Development, Team Building, Business Process, Management Consulting, Business Transformation, Change Management, Troubleshooting, Integration, SharePoint, Access, Cloud Computing, Strategy, Crystal Reports, Testing, IT Strategy, Team Leadership, Vendor Management, Windows, Data Analysis
Education
Wesley J. Howe School of Technology and Management 1998 — 2000
Project Management Master Certificate
University of Iowa 1993 — 1997
Bachelor of Arts (B.A.), History
TELUS International January 2014 - Present
TELUS International March 2013 - January 2014
TELUS International October 2012 - March 2013
TELUS International August 2012 - October 2012
TELUS International June 2012 - August 2012
Prairie Technology Group October 2011 - March 2012
Griffith Laboratories October 2010 - October 2010
Alexander Proudfoot April 2009 - November 2009
Management Consulting Group PLC August 2007 - March 2009
Management Consulting Group PLC February 2007 - July 2007
Skills
Process Improvement, Business Intelligence, CRM, Software Development, SDLC, Outsourcing, Sales, ERP, Program Management, Business Analysis, Consulting, Telecommunications, Visio, Leadership, SQL, Human Resources, Business Strategy, Forecasting, Analysis, Software Project..., Strategic Planning, Project Planning, Management, Project Management, Business Process..., Business Development, Team Building, Business Process, Management Consulting, Business Transformation, Change Management, Troubleshooting, Integration, SharePoint, Access, Cloud Computing, Strategy, Crystal Reports, Testing, IT Strategy, Team Leadership, Vendor Management, Windows, Data Analysis
Education
Wesley J. Howe School of Technology and Management 1998 — 2000
Project Management Master Certificate
University of Iowa 1993 — 1997
Bachelor of Arts (B.A.), History
Leita Ouellette Leita Ouellette's TELUS International Experience July 2010 - February 2012
Job Director, Business Strategy Development TELUS Security Solutions
Industry Telecommunications
Experience
TELUS August 2014 - Present
TELUS February 2012 - August 2014
TELUS International July 2010 - February 2012
TELUS April 2009 - July 2010
TELUS June 2006 - April 2009
TELUS June 2000 - June 2006
TELUS July 1999 - August 2000
AT&T Canada/Unitel February 1996 - June 1999
Consumers Gas 1995 - 1997
Consumers Gas 1995 - 1997
Skills
Telecommunications, Product Management, Outsourcing, Program Management, Strategy Development, Customer Experience, Strategic Planning, Business Strategy, Marketing, Strategic Partnerships, Strategy, Cross-functional Team..., Product Marketing, PMO
Education
York University 1996 — 1999
MBA, Finance, General
Wilfrid Laurier University 1993 — 1995
MA, Economics
University of Guelph 1989 — 1993
BComm, Economics
York Mills CI
TELUS August 2014 - Present
TELUS February 2012 - August 2014
TELUS International July 2010 - February 2012
TELUS April 2009 - July 2010
TELUS June 2006 - April 2009
TELUS June 2000 - June 2006
TELUS July 1999 - August 2000
AT&T Canada/Unitel February 1996 - June 1999
Consumers Gas 1995 - 1997
Consumers Gas 1995 - 1997
Skills
Telecommunications, Product Management, Outsourcing, Program Management, Strategy Development, Customer Experience, Strategic Planning, Business Strategy, Marketing, Strategic Partnerships, Strategy, Cross-functional Team..., Product Marketing, PMO
Education
York University 1996 — 1999
MBA, Finance, General
Wilfrid Laurier University 1993 — 1995
MA, Economics
University of Guelph 1989 — 1993
BComm, Economics
York Mills CI
Raymond McGill's TELUS International Experience October 2014 - Present
Job Auditor and Quality Assurance
Industry Hospitality
Experience
TELUS International October 2014 - Present
hospitality February 2009 - Present
Diamond Resorts International August 2012 - February 2013
Embassy Suites September 2011 - August 2012
Education
University of Phoenix 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
TELUS International October 2014 - Present
hospitality February 2009 - Present
Diamond Resorts International August 2012 - February 2013
Embassy Suites September 2011 - August 2012
Education
University of Phoenix 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Francisco Ibárgüen Francisco Ibárgüen's TELUS International Experience August 2011 - Present
Job Senior Account General Manager TELUS Mobility
Industry Outsourcing/Offshoring
Experience
TELUS International August 2011 - Present
Transactel September 2010 - June 2011
Transactel October 2009 - January 2011
Transactel March 2009 - October 2009
Cantel, S.A. January 2006 - March 2008
Skills
Project Planning, Process Scheduler, Outsourcing, Call Center, BPO, Customer Experience, Vendor Management, Key Performance..., Process Improvement, Performance Management, Operations Management, Offshoring, Team Leadership, Cross-functional Team..., Business Analysis, Coaching, Telecommunications, Call Centers, Service Delivery, Management
Education
Preston University 2008 — 2010
Bachelor in Business Administration
Universidad Rafael Landívar 1997 — 2003
Industrial Engineering
TELUS International August 2011 - Present
Transactel September 2010 - June 2011
Transactel October 2009 - January 2011
Transactel March 2009 - October 2009
Cantel, S.A. January 2006 - March 2008
Skills
Project Planning, Process Scheduler, Outsourcing, Call Center, BPO, Customer Experience, Vendor Management, Key Performance..., Process Improvement, Performance Management, Operations Management, Offshoring, Team Leadership, Cross-functional Team..., Business Analysis, Coaching, Telecommunications, Call Centers, Service Delivery, Management
Education
Preston University 2008 — 2010
Bachelor in Business Administration
Universidad Rafael Landívar 1997 — 2003
Industrial Engineering
Emily Millar Emily Millar's TELUS International Experience February 2010 - November 2011
Job SVP, Client Solutions & Strategy at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek August 2013 - Present
StarTek December 2011 - Present
TELUS International February 2010 - November 2011
Stream Global Services April 2008 - March 2009
Sitel (formerly ClientLogic) January 2002 - January 2008
Adobe Systems September 1999 - April 2001
Adobe Systems 1998 - 1999
Claris Corporation (Apple Computer Subsidiary) 1992 - 1998
Apple Computer 1990 - 1992
Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process
Education
University of Northern Iowa
Bachelor of Arts, Business
StarTek August 2013 - Present
StarTek December 2011 - Present
TELUS International February 2010 - November 2011
Stream Global Services April 2008 - March 2009
Sitel (formerly ClientLogic) January 2002 - January 2008
Adobe Systems September 1999 - April 2001
Adobe Systems 1998 - 1999
Claris Corporation (Apple Computer Subsidiary) 1992 - 1998
Apple Computer 1990 - 1992
Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process
Education
University of Northern Iowa
Bachelor of Arts, Business
Erik Walton Erik Walton's TELUS International Experience April 2014 - Present
Job VP of Sales and Business Development at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
Yadusha Williams's TELUS International Experience May 2013 - March 2014
Job Digital Marketing Manager
Industry Marketing and Advertising
Experience
YP March 2015 - Present
World Financial Group (WFG) May 2015 - Present
Cox Communications June 2014 - December 2014
TELUS International May 2013 - March 2014
Citi Prime Group April 2007 - August 2010
Media resource exchange August 2006 - April 2007
Cash America Jewelry & Loan April 2005 - March 2006
Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, PowerPoint, Call Centers, Sales, Team Leadership, Communication, Strategic Planning, Marketing, Customer Retention, Budgets, Leadership, Team Building, Training, Marketing Strategy, Social Media Marketing, Social Networking, Management, Customer Experience, Account Management, Employee Training, Public Speaking, Social Media, Advertising, Customer Satisfaction, Online Advertising, Time Management, Coaching, Event Management, Marketing Communications, Outlook, Sales Management, Online Marketing, Entrepreneurship, Event Planning, CRM, Public Relations, Recruiting, Small Business, Entertainment, Digital Marketing, Leadership Development, Nonprofits, Email Marketing, Negotiation, Project Management, Data Entry, Teamwork
Education
University of Phoenix-Las Vegas Campus 2012 — 2016
Bachelor’s Degree, Business Administration and Management, General, Senior
College of Southern Nevada 2011 — 2012
Business Management, Small Business Administration/Management, freshmen
YP March 2015 - Present
World Financial Group (WFG) May 2015 - Present
Cox Communications June 2014 - December 2014
TELUS International May 2013 - March 2014
Citi Prime Group April 2007 - August 2010
Media resource exchange August 2006 - April 2007
Cash America Jewelry & Loan April 2005 - March 2006
Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, PowerPoint, Call Centers, Sales, Team Leadership, Communication, Strategic Planning, Marketing, Customer Retention, Budgets, Leadership, Team Building, Training, Marketing Strategy, Social Media Marketing, Social Networking, Management, Customer Experience, Account Management, Employee Training, Public Speaking, Social Media, Advertising, Customer Satisfaction, Online Advertising, Time Management, Coaching, Event Management, Marketing Communications, Outlook, Sales Management, Online Marketing, Entrepreneurship, Event Planning, CRM, Public Relations, Recruiting, Small Business, Entertainment, Digital Marketing, Leadership Development, Nonprofits, Email Marketing, Negotiation, Project Management, Data Entry, Teamwork
Education
University of Phoenix-Las Vegas Campus 2012 — 2016
Bachelor’s Degree, Business Administration and Management, General, Senior
College of Southern Nevada 2011 — 2012
Business Management, Small Business Administration/Management, freshmen
Cathy Cassels Cathy Cassels's TELUS International Experience July 2013 - November 2014
Job Site Director at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2015 - Present
TELUS International July 2013 - November 2014
Convergys June 2002 - June 2013
PBSC Computer Training Centres March 1986 - May 2002
Skills
Call Center, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Process Improvement, Training Delivery, Change Management, Customer Service, Continuous Improvement, Coaching, Talent Management, Leadership Development, Call Centers, Vendor Management, Team Management, Workforce Management, Contact Centers, BPO
Education
University of Manitoba 1984 — 1986
Courses in CMA program, Accounting and Business/Management
Lougheed Business College
Accounting Certification, Accounting and Business/Management
Sutherland Global Services March 2015 - Present
TELUS International July 2013 - November 2014
Convergys June 2002 - June 2013
PBSC Computer Training Centres March 1986 - May 2002
Skills
Call Center, Outsourcing, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Process Improvement, Training Delivery, Change Management, Customer Service, Continuous Improvement, Coaching, Talent Management, Leadership Development, Call Centers, Vendor Management, Team Management, Workforce Management, Contact Centers, BPO
Education
University of Manitoba 1984 — 1986
Courses in CMA program, Accounting and Business/Management
Lougheed Business College
Accounting Certification, Accounting and Business/Management
Michael Ringman Michael Ringman's TELUS International Experience August 2013 - Present
Job CIO at TELUS International
Industry Information Technology and Services
Experience
TELUS International August 2013 - Present
TELUS International May 2012 - Present
TeleTech Holdings Inc. November 2004 - March 2012
TeleTech Holdings Inc September 2002 - November 2004
TeleTech Holdings Inc September 2000 - September 2002
IBM Global Services August 1995 - September 2000
Skills
Call Center, VoIP, Avaya, ITIL, IT Operations, Security, Telephony, Cisco, Vendor Management, Outsourcing, BPO, Telecommunications, Operations Management, Program Management, Business Management, Cloud Computing, Offshoring, Managed Services, Process Improvement, Customer Experience, Integration, Service Delivery, Vendor Relations, Team Leadership, Cisco Technologies, Call Centers, Contact Centers, Management, Data Center, CRM, Infrastructure, Switches, Networking, System Deployment, Leadership, Information Technology, Professional Services, SaaS, Strategy, TCP/IP, IT Service Management, Business Development, IT Management, Disaster Recovery, Sla, Business Process..., Storage, Information Security, IT Strategy, Unified Communications
Education
University of Colorado Boulder 1993 — 1995
Masters of Science, Telecommunications
University of Colorado Boulder 1989 — 1993
Bachelors of Science, Aerospace
TELUS International August 2013 - Present
TELUS International May 2012 - Present
TeleTech Holdings Inc. November 2004 - March 2012
TeleTech Holdings Inc September 2002 - November 2004
TeleTech Holdings Inc September 2000 - September 2002
IBM Global Services August 1995 - September 2000
Skills
Call Center, VoIP, Avaya, ITIL, IT Operations, Security, Telephony, Cisco, Vendor Management, Outsourcing, BPO, Telecommunications, Operations Management, Program Management, Business Management, Cloud Computing, Offshoring, Managed Services, Process Improvement, Customer Experience, Integration, Service Delivery, Vendor Relations, Team Leadership, Cisco Technologies, Call Centers, Contact Centers, Management, Data Center, CRM, Infrastructure, Switches, Networking, System Deployment, Leadership, Information Technology, Professional Services, SaaS, Strategy, TCP/IP, IT Service Management, Business Development, IT Management, Disaster Recovery, Sla, Business Process..., Storage, Information Security, IT Strategy, Unified Communications
Education
University of Colorado Boulder 1993 — 1995
Masters of Science, Telecommunications
University of Colorado Boulder 1989 — 1993
Bachelors of Science, Aerospace
Mike Fremont's TELUS International Experience January 2013 - January 2015
Job Communications Manager / CTI Engineer at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International January 2013 - January 2015
Western Union October 2006 - December 2012
TeleTech 1999 - 2002
TeleTech 1999 - 2002
TeleTech 1999 - 2002
Skills
CTI, Vendor Management, Project Management, SharePoint, Business Analysis, Team Management, CRM, Strategy, Management, Program Management, Team Leadership, Change Management, Product Management, Call Centers, Process Improvement, ITIL, HTML, Databases, Outsourcing, Analytics, Telecommunications, Data Center, Leadership, Business Process..., Operations Management, System Deployment
Education
University of Colorado Denver 1995 — 1999
BSCSE, Major Computer Science
TELUS International January 2013 - January 2015
Western Union October 2006 - December 2012
TeleTech 1999 - 2002
TeleTech 1999 - 2002
TeleTech 1999 - 2002
Skills
CTI, Vendor Management, Project Management, SharePoint, Business Analysis, Team Management, CRM, Strategy, Management, Program Management, Team Leadership, Change Management, Product Management, Call Centers, Process Improvement, ITIL, HTML, Databases, Outsourcing, Analytics, Telecommunications, Data Center, Leadership, Business Process..., Operations Management, System Deployment
Education
University of Colorado Denver 1995 — 1999
BSCSE, Major Computer Science
Gah Bird Gah Bird's TELUS International Experience April 2013 - April 2014
Job Director Mprove Sales | Executive Search
Industry Information Technology and Services
Experience
Mprove Sales April 2014 - Present
TELUS International April 2013 - April 2014
Cisco 2010 - March 2013
StarTek 2005 - 2009
StarTek 2003 - 2005
Research In Motion 2001 - 2003
J.D. Edwards 1999 - 2001
IBM Corporation 1989 - 1999
Skills
Customer Experience, Enterprise Software, Solution Selling, Business Development, Sales, Direct Sales, Cross-functional Team..., Lead Generation, Account Management, Sales Process, Security, Outsourcing, Telecommunications, Call Centers, Customer Satisfaction, CRM, Salesforce.com, Call Center, Operations Management, Workforce Management, BPO, Networking, Customer Retention, Channel Partners, Contact Centers, Go-to-market Strategy, Contract Negotiation, Cisco Technologies, Information Technology, Mobile Technology, Recruiting, Leadership, Process Improvement, Training, Professional Services, SaaS, Vendor Management
Education
University of Nebraska-Lincoln 1981 — 1985
B.S., Mechanical Engineering
Mprove Sales April 2014 - Present
TELUS International April 2013 - April 2014
Cisco 2010 - March 2013
StarTek 2005 - 2009
StarTek 2003 - 2005
Research In Motion 2001 - 2003
J.D. Edwards 1999 - 2001
IBM Corporation 1989 - 1999
Skills
Customer Experience, Enterprise Software, Solution Selling, Business Development, Sales, Direct Sales, Cross-functional Team..., Lead Generation, Account Management, Sales Process, Security, Outsourcing, Telecommunications, Call Centers, Customer Satisfaction, CRM, Salesforce.com, Call Center, Operations Management, Workforce Management, BPO, Networking, Customer Retention, Channel Partners, Contact Centers, Go-to-market Strategy, Contract Negotiation, Cisco Technologies, Information Technology, Mobile Technology, Recruiting, Leadership, Process Improvement, Training, Professional Services, SaaS, Vendor Management
Education
University of Nebraska-Lincoln 1981 — 1985
B.S., Mechanical Engineering
Nevres Genc's TELUS International Experience August 2013 - November 2014
Job Chief Operating Officer at Allied Global Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO December 2014 - Present
TELUS International August 2013 - November 2014
TELUS International January 2012 - July 2013
Transactel September 2008 - December 2011
Transactel September 2005 - August 2008
RESA September 2002 - January 2005
Skills
BPO, Outsourcing, Call Center, Customer Experience, Process Improvement, Six Sigma, Performance Management, Account Management, Team Building, Microsoft Office, Customer Service, Program Implementation, Call Centers, Workforce Management, Operations Management, Contact Centers, Management, Vendor Management, Coaching, Customer Satisfaction, Leadership, Client Development, Business Development, Project Planning, CRM, Inbound Marketing, Offshoring, Service Delivery, Call Center Development
Education
Universidad Rafael Landívar 1993 — 1997
Allied Global Contact Center & BPO December 2014 - Present
TELUS International August 2013 - November 2014
TELUS International January 2012 - July 2013
Transactel September 2008 - December 2011
Transactel September 2005 - August 2008
RESA September 2002 - January 2005
Skills
BPO, Outsourcing, Call Center, Customer Experience, Process Improvement, Six Sigma, Performance Management, Account Management, Team Building, Microsoft Office, Customer Service, Program Implementation, Call Centers, Workforce Management, Operations Management, Contact Centers, Management, Vendor Management, Coaching, Customer Satisfaction, Leadership, Client Development, Business Development, Project Planning, CRM, Inbound Marketing, Offshoring, Service Delivery, Call Center Development
Education
Universidad Rafael Landívar 1993 — 1997
Scott Weeth's TELUS International Experience 2008 - 2014
Job Independent Consultant
Industry Outsourcing/Offshoring
Experience
BPO Consulting March 2015 - Present
Transactel January 2009 - Present
Telus International 2008 - 2014
247 Customer December 2003 - January 2010
IMR Consulting 2001 - 2003
Affinitas 1998 - 2002
Affinitas 1998 - 2001
West 1990 - 1998
TMI 1988 - 1990
Skills
Vendor Management, Call Center, Management, BPO, Account Management, Outsourcing, Customer Experience, Recruiting, Leadership, Call Centers, Process Improvement, Team Leadership, Operations Management, Workforce Management, Customer Satisfaction, Quality Assurance, Training, CRM, Sales, Business Intelligence, Customer Retention, Telecommunications, Performance Management, Salesforce.com, Team Management, Cross-functional Team..., Service Delivery, Business Development, Lead Generation, Business Analysis, Strategy, Forecasting, Team Building, Coaching, Start-ups
Education
University of Nebraska-Lincoln 1985 — 1987
Business, Economics
BPO Consulting March 2015 - Present
Transactel January 2009 - Present
Telus International 2008 - 2014
247 Customer December 2003 - January 2010
IMR Consulting 2001 - 2003
Affinitas 1998 - 2002
Affinitas 1998 - 2001
West 1990 - 1998
TMI 1988 - 1990
Skills
Vendor Management, Call Center, Management, BPO, Account Management, Outsourcing, Customer Experience, Recruiting, Leadership, Call Centers, Process Improvement, Team Leadership, Operations Management, Workforce Management, Customer Satisfaction, Quality Assurance, Training, CRM, Sales, Business Intelligence, Customer Retention, Telecommunications, Performance Management, Salesforce.com, Team Management, Cross-functional Team..., Service Delivery, Business Development, Lead Generation, Business Analysis, Strategy, Forecasting, Team Building, Coaching, Start-ups
Education
University of Nebraska-Lincoln 1985 — 1987
Business, Economics
Keith I Duncan's TELUS International Experience August 2015 - Present
Job Senior Operations Manager at TELUS International
Industry Wireless
Experience
TELUS International August 2015 - Present
Edgecase.io January 2015 - August 2015
Vobi May 2014 - October 2014
Spawnlabs (GameStop) October 2011 - March 2014
UTV Ignition Entertainment / True Games Interactive January 2011 - August 2011
True Games Interactive February 2010 - December 2010
Art Institute of Austin August 2009 - March 2010
Blizzard Entertainment May 2005 - August 2009
University of Illinois at Chicago March 2003 - September 2004
United States Marine Corps October 1998 - October 2002
Skills
Process Improvement, Project Management, Leadership, Change Management, CRM, Project Planning, Quality Assurance, Cloud Computing, Customer Service, Training, Coaching/Mentoring, Military, Call Centers, Team Building, Communication, Games Industry, Software Industry, Personnel Management, Risk Assessment, Contingency Planning, Computer Games, Online Gaming, Strategy, Team Leadership, Management, Agile Project Management
Education
University of Illinois at Chicago 2003 — 2004
Incomplete, Philosophy (Logic)
Southern Nevada Vocational/Technical Center 1996 — 1998
HS Diploma / Certification, Culinary Arts
TELUS International August 2015 - Present
Edgecase.io January 2015 - August 2015
Vobi May 2014 - October 2014
Spawnlabs (GameStop) October 2011 - March 2014
UTV Ignition Entertainment / True Games Interactive January 2011 - August 2011
True Games Interactive February 2010 - December 2010
Art Institute of Austin August 2009 - March 2010
Blizzard Entertainment May 2005 - August 2009
University of Illinois at Chicago March 2003 - September 2004
United States Marine Corps October 1998 - October 2002
Skills
Process Improvement, Project Management, Leadership, Change Management, CRM, Project Planning, Quality Assurance, Cloud Computing, Customer Service, Training, Coaching/Mentoring, Military, Call Centers, Team Building, Communication, Games Industry, Software Industry, Personnel Management, Risk Assessment, Contingency Planning, Computer Games, Online Gaming, Strategy, Team Leadership, Management, Agile Project Management
Education
University of Illinois at Chicago 2003 — 2004
Incomplete, Philosophy (Logic)
Southern Nevada Vocational/Technical Center 1996 — 1998
HS Diploma / Certification, Culinary Arts
Derek Carder's TELUS International Experience December 2012 - May 2013
Job Director of Customer Experience at Strategic Telecom Solutions
Industry Telecommunications
Experience
Strategic Telecom Solutions May 2014 - Present
Strategic Telecom Solutions June 2013 - April 2014
TELUS International December 2012 - May 2013
Zappos Family of Companies January 2007 - November 2012
EBGames.com (Now Gamestop.com) August 2004 - May 2006
Skills
Microsoft Office, Microsoft Excel, Avaya Communication..., Avaya Site..., JavaScript, Aspect, PowerPoint, Microsoft Outlook, Site Management, Leadership Development, Operations Management, Supervisory Experience, Customer Service, Live chat, Event Planning, Event Management, Master Scheduling, Analytics, Financial Reporting, Fraud Detection, Training, Job Coaching, Feedback Management, Email Marketing, Strategic Hiring, Constructive Dismissal, Customer Retention, Customer Engagement, Computer Proficiency, Instructor-led Training, Help Desk Support, Quality Assurance, Employee Recognition, Call Centers, Coaching, Forecasting, Customer Experience, Outlook, Sales, Workforce Management, Customer Satisfaction, Avaya, Team Leadership, Management, Leadership, Team Building, Strategy, Telecommunications
Education
University of Nevada-Las Vegas 2003 — 2008
Bachelor's degree, Applied Psychology, 4.0
Silverado High School 1999 — 2003
Honors with 4.7 GPA, Honors and AP
Strategic Telecom Solutions May 2014 - Present
Strategic Telecom Solutions June 2013 - April 2014
TELUS International December 2012 - May 2013
Zappos Family of Companies January 2007 - November 2012
EBGames.com (Now Gamestop.com) August 2004 - May 2006
Skills
Microsoft Office, Microsoft Excel, Avaya Communication..., Avaya Site..., JavaScript, Aspect, PowerPoint, Microsoft Outlook, Site Management, Leadership Development, Operations Management, Supervisory Experience, Customer Service, Live chat, Event Planning, Event Management, Master Scheduling, Analytics, Financial Reporting, Fraud Detection, Training, Job Coaching, Feedback Management, Email Marketing, Strategic Hiring, Constructive Dismissal, Customer Retention, Customer Engagement, Computer Proficiency, Instructor-led Training, Help Desk Support, Quality Assurance, Employee Recognition, Call Centers, Coaching, Forecasting, Customer Experience, Outlook, Sales, Workforce Management, Customer Satisfaction, Avaya, Team Leadership, Management, Leadership, Team Building, Strategy, Telecommunications
Education
University of Nevada-Las Vegas 2003 — 2008
Bachelor's degree, Applied Psychology, 4.0
Silverado High School 1999 — 2003
Honors with 4.7 GPA, Honors and AP
Bryan Gale Melgar's TELUS International Experience October 2005 - October 2007
Job Application Packager
Industry Information Technology and Services
Experience
Volt Workforce Solutions February 2014 - April 2014
Fujitsu Australia Limited March 2009 - August 2013
Hewlett-Packard October 2007 - July 2008
TELUS International October 2005 - October 2007
Microbase, Inc. January 2002 - October 2005
Education
University of Santo Tomas 1995 — 2000
Bachelor of Science (BS), Mechanical Engineering
Volt Workforce Solutions February 2014 - April 2014
Fujitsu Australia Limited March 2009 - August 2013
Hewlett-Packard October 2007 - July 2008
TELUS International October 2005 - October 2007
Microbase, Inc. January 2002 - October 2005
Education
University of Santo Tomas 1995 — 2000
Bachelor of Science (BS), Mechanical Engineering
Starwood Hotels & Resorts Worldwide, Inc.
Wells Fargo Advisors
Wells Fargo Advisors, LLC
Raytheon Missile Systems
Starwood Hotels & Resorts
Wachovia Securities, LLC
Carestream Health
Pershing