Affinitas Company
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Affinitas Employees
Reece Nichols Olathe November 2014 - Present
DJ Austin October 2010 - Present
Alliance Data December 2009 - Present
Alliance Data August 2012 - November 2012
Home Depot Bath December 2006 - January 2009
Ultra Mortgage group June 2006 - December 2006
Target Corporation October 2005 - June 2006
Affinitas August 2004 - June 2005
Skills
Training, Sales, Customer Service, Marketing, Account Management, Sales Management, Marketing Strategy, Banking, Accounting, Team Leadership, Microsoft Office, Call Centers, Public Speaking, Strategic Planning, Data Analysis, Social Media, Six Sigma, Wedding DJ, Disc Jockey, Real Estate, Real Estate Marketing, Real Estate Transactions
Education
University of Phoenix 2009 — 2010
MBA, John Sperling School of Business Management
University of Kansas 1999 — 2005
BGS, Psychology / concentration in Business Administration
HarvardX 2012 — 2013
ER22x: Justice
Blue Valley High 1996 — 1999
High School Diploma
NETtime solutions August 2013 - Present
NETtime Solutions March 2012 - August 2013
Little Feet Big Hearts Childcare August 2007 - March 2012
Affinitas December 2006 - June 2007
Arizona Renaissance Festival January 1998 - April 2007
Skills
Technical Support, SaaS, Microsoft Office, Customer Service, Software Training, Networking, Salesforce.com, Outlook, Phone Etiquette, CRM, Routers, Enterprise Software, Troubleshooting, Mobile Hotspots, Typing, Technical Documentation, Business Partner..., Interdepartmental..., Remote Desktop, Written Correspondence, Multi-line Phone, Gemini Project..., Ontime Project..., Citrix-GoToMeeting, Citrix-GoToAssist, Windows XP, Vista, 7, 8, Biometrics, Time Clocks, Time Management, Workforce Management, Account Management
Education
Mesa Community College 2004 — 2007
General Education, 3.65
Sonic Drive-In March 2015 - Present
Dillons January 2013 - October 2014
University of Bridgeport Bookstore January 2008 - January 2009
Women's Transitional Care Services August 2005 - July 2007
Protection One February 2005 - July 2006
Affinitas December 2003 - June 2004
Hostelling International April 2000 - September 2000
KU Info October 1996 - May 1999
Skills
Health, Public Speaking, Word, Traditional Chinese..., Microsoft Office, Customer Relations, PowerPoint, Excel, Event Planning, Inventory Management, Administration, Public Relations, Customer Service, Photoshop, Healthcare, Writing, Editing, Spanish, Non-profits, Problem Solving, Strategic Planning, Social Media, Fundraising, Nutrition, Event Management, Budgeting, Graphic Design, Counseling, Account Management, Grant Application, Microsoft Excel, Microsoft Word, Nonprofits, Community Outreach, Teaching, Policy
Education
University of Bridgeport 2007 — 2011
Not completed, Acupuncture
Yunnan College of Traditional Chinese Medicine 2009 — 2010
Acupuncture
University of Kansas 2005 — 2007
Pre-Medicine
The University of Kansas 1995 — 1999
BA, French, Pre-Medicine
L'Université de Franche-Comté 1997 — 1998
French
Newton High School 1991 — 1995
Diploma
Career Connectors September 2012 - Present
Writing and Editing January 1998 - Present
Vangent, Inc. May 2004 - August 2010
Freelance Writing and Editing June 2003 - May 2004
Pendergast Schools October 2002 - June 2003
Dysart School District July 2001 - June 2002
Affinitas April 1999 - April 2001
Scottsdale Community College 1999 - 2001
Glendale Community College 1999 - 2000
Glendale Union High School District August 1985 - August 1998
Skills
Newsletters, Research, Photography, Training, Writing & Editing, Customer Service, Humor, Blogging, Staff Development, Coaching, Writing, Publications, Editing, Journalism, Feature Articles, Magazines, Teaching, Time Management, Speech Writing, Copy Editing, Management, Social Media, Multimedia, Public Speaking, Social Networking, Social Media Marketing, Web Content, Proofreading, Copywriting
Education
Nova Southeastern University 1992 — 1998
MA, English
University of Nebraska at Kearney
BA, English and Journalism
Trueffect September 2015 - Present
Chango - Acquired by Rubicon Project - April 2015 December 2014 - August 2015
Chango October 2013 - December 2014
Conversant, Inc. (Formally Dotomi) May 2011 - September 2013
Michael Walters Advertising August 2010 - May 2011
FAC Consulting January 2010 - August 2010
World Marketing February 2007 - October 2009
Affinitas September 2004 - February 2007
Tigerpaw Software August 2001 - September 2004
Integrated Biosystems June 1999 - June 2001
Skills
SEO, Online Advertising, Online Communications, Online Lead Generation, CRM, Advertising, Marketing Communications, Direct Mail Campaigns, Brand Awareness, Brand Management, Digital Media, Digital Strategy, Search Advertising, Interactive Advertising, Mobile Advertising, Advertising Research, Advertising Management, Marketing Strategy, Social Media Marketing, Digital Marketing, Email Marketing, Marketing Research, Catalog Marketing, Media Planning, New Media, Media Buying, Online Marketing, Interactive Marketing, Display Advertising, Integrated Marketing, Mobile Marketing, Account Management, Marketing, Direct Marketing, B2B Marketing, Direct Mail, Customer Acquisition, Multi-channel Marketing, Database Marketing, Web Analytics, Strategy, SEM, PPC, Relationship Marketing, Lead Generation, Analytics, Affiliate Marketing, Brand Development, Behavioral Targeting, New Business Development
Education
University of Nebraska
BA
Minnesota Vikings Football, LLC June 2014 - August 2014
QuikTrip August 2012 - August 2013
Chandler Unified School District August 2011 - August 2012
Affinitas May 2011 - August 2011
Red Mountain Multi-generation Center May 2009 - August 2009
Carl's Jr September 2008 - May 2009
Skills
Art, Customer Service, Critical Thinking, Mathematics, Public Speaking, Communication, Philosophy, Teamwork, Leadership, Committees, Volunteering, Relay for Life, Teaching, Community Outreach, Time Management
Education
Minnesota State University, Mankato 2013 — 2017
Bachelor of Arts (BA), Business, Management, Minor in Art
Chandler/Gilbert Community College 2015 — 2015
Associate's degree, Business Administration, Management and Operations
South Central College 2013 — 2014
Associate of Science (AS), Business Management, GPA 3.90
Chandler/Gilbert Community College 2010 — 2012
Associate of Science (A.S.), Business Management
Morgan Stanley July 2014 - Present
Boston Financial Data Services November 2009 - July 2014
Kansas Athletics August 2011 - December 2011
Vangent, Inc. March 2009 - August 2009
CorpLogoWare/Partners N Promotion April 2007 - February 2009
Affinitas September 2005 - August 2006
Skills
Customer Satisfaction, Human Resources, Employee Relations, Employee Training, Quality Assurance, Organizational Structure, Efficiency Improvement, Strong Work Ethic, Outstanding Customer..., Customer Retention, Process Improvement, Vendor Management, CRM, Team Building, Management, Microsoft Office, Project Management, Customer Service
Education
University of Kansas 2009 — 2011
B.G.S., Major: Psychology, Minor: Business
Johnson County Community College 2006 — 2007
Esthetics Certification, Esthetics
Sooner Business Partners February 2011 - Present
Affinitas April 2007 - July 2010
Skills
Customer Service, Selling, Sales, Budgets, Marketing, Customer Satisfaction, Management, Negotiation, Customer Retention, Property Management, Team Building, Training, Marketing Strategy
Education
American InterContinental University-Houston 2009 — 2012
Bachelor of Business Administration (B.B.A.)
Farmers Insurance November 2010 - Present
Vangent, Inc. August 2007 - November 2010
Affinitas January 2007 - August 2007
eRate Solutions, L.L.C September 1999 - December 2006
Skills
Workforce Management, Call Centers, Leadership, Management, Analysis, Project Management, Process Improvement, Contact Centers, Telecommunications, Employee Training, Strategy, Customer Satisfaction, Business Analysis, Project Planning, Forecasting, Operations Management, Software Documentation, Analytics, Business Process, Cross-functional Team..., Six Sigma, Consulting, Training Delivery, Contact Center..., Workforce Planning, Trend Analysis, Command Center, Performance Reporting, Statistical Reporting, IT Operations, Speech Analytics, Project Coordination, Incident Management, Qualitative Research, Strategic Communications, Internal Communications, Quantitative Analytics, Start-up Consulting, Crisis Management, Business Operations, Statistical Data..., Business Intelligence, Business Process Design, Data Mining, Salesforce.com..., Siebel, Oracle Applications, Business Process..., User Interface Design
Education
MidAmerica Nazarene University 2012 — 2015
Bachelor of Arts - Business, Applied Organizational Leadership
Affinitas January 2010 - Present
TCU August 2013 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Time Management, Teamwork, Public Speaking, Customer Service, Facebook
Education
Texas Christian University 2012 — 2015
Entrepreneurial Management
Fiserv November 2008 - Present
Fiserv November 2007 - Present
Metromail November 2006 - November 2007
Affinitas March 2000 - November 2006
Bryan Health June 1987 - November 2000
Bailey Lauerman February 1980 - November 1987
Skills
Adobe Creative Suite, Print, Web Graphics, Social Media Graphics, CSS, Photoshop, HTML, Typography, Layout, Logo Design, Corporate Identity
Education
Southeast Community College 1982 — 1984
Associate's degree, Graphic Design
Children's Mercy Hospital August 2013 - Present
Garrett's Fireworks July 2001 - July 2013
Coventry Health Care December 2008 - May 2013
UPS July 2005 - December 2008
Affinitas March 2005 - July 2005
Skills
Data Analysis, Microsoft Lightswitch, SQL, Microsoft SSIS, VBA - Access & Excel, SAP Business Objects, ASP.NET, Medical Trends, SAS Enterprise Guide, Access, Databases, VBA, Analysis, Business Intelligence
Education
University of Kansas 2005 — 2008
Bachelor's degree, Mathematics
Johnson County Community College 2003 — 2005
General Studies
Free Code Camp
Computer Software Engineering
Loma Vista Nursery January 2013 - Present
Affinitas October 2009 - December 2012
Loma Vista Nursery December 2007 - October 2009
Affinitas February 2005 - December 2007
Affinitas 2004 - 2005
Affinitas 2003 - 2004
Skills
Client Relationship..., Business Relationship..., Marketing Strategy, Training & Development, Operations Management, Event Planning, Process Improvement, CRM, Call Centers, Employee Training, Account Management, Team Leadership, Sales, Team Building, Customer Service, Marketing, Sales Operations, Leadership, Management
Education
University of Kansas 1998 — 2003
Bachelor of Science (B.S.), Journalism
Advanced Call Center Technologies, LLC October 2014 - Present
OptumRx January 2013 - 2014
Comfort Keepers January 2013 - March 2013
SelectQuote Auto & Home Insurance Services August 2012 - January 2013
Convergys October 2010 - August 2012
Affinitas November 2001 - May 2010
Affinitas October 2001 - May 2010
Skills
Insurance, CMA, certified nurse aide, Management, Workforce Management, Microsoft Office, Microsoft Excel, Microsoft Word, Training, Sales, Account Management, Team Building, Operations Management, Team Leadership, Salesforce.com, Coaching, Call Centers, Strategic Planning, Medicare, Customer Experience, Employee Relations, PowerPoint, Performance Management, Business Planning
Education
Metropolitan community college 2013 — 2014
Healthcare administration
Neosho County Community College
CNA/CMA, Nursing Science
University of Kansas
Pre-Medicine/Pre-Medical Studies
Performance Contracting Group June 2014 - Present
PricewaterhouseCoopers, LLP January 2013 - June 2014
University of Kansas August 2011 - December 2012
University of Kansas August 2011 - December 2012
Westar Energy December 2010 - August 2011
University of Kansas January 2010 - December 2010
Affinitas June 2009 - February 2010
Oskaloosa Thriftway July 2006 - June 2009
Klinknett Roofing June 2008 - December 2008
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Customer Service, Budgets, Financial Accounting, Outlook, Public Speaking, Financial Analysis, Financial Reporting, Data Analysis, Access, Research, Analysis, Financial Modeling, Strategic Planning, Statistics, Management, Economics, Auditing, Teaching, Corporate Finance, Tax, Teamwork, Finance, Account Reconciliation
Education
University of Kansas 2012 — 2012
Master of Accounting, Taxation
University of Kansas 2008 — 2011
Bachelors, Accounting & Finance
Westar Energy August 2014 - Present
NCH September 2013 - August 2014
Convergys December 2012 - August 2013
Convergys October 2011 - December 2012
Reece & Nichols Realtors August 2007 - December 2011
Affinitas August 2009 - September 2011
Affinitas September 2008 - June 2009
Skills
Management, Goal Setting, Performance Motivation, Sales Motivation, Exceed Sales Goals, Customer Service..., Customer Service, Sales, Email Marketing, Event Planning, Employee Training, Team Leadership, Coaching, Leadership, Customer Satisfaction, Public Speaking
Education
Baker University 2003 — 2009
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Baker University
Master of Business Administration (MBA)
Vangent, Inc., a General Dynamics Company September 2012 - Present
Self-Employed May 1994 - Present
Daycom/Community Relations, Inc. March 2012 - September 2012
Quality Water Specialists June 2011 - January 2012
Making The Impossible, Inc. July 2008 - January 2012
Ameripure Water Company May 2011 - July 2011
Affinitas December 2010 - March 2011
File studios June 2009 - May 2010
STI Certified Products, Inc June 2005 - May 2006
WaterTech of KC October 2004 - December 2004
Skills
Sales, Sales Management, Business Development, Human Resources, Ownership, Marketing, Telecommunications, Telephony, Fundraising, Direct Marketing, Direct Mail, Graphic Design, Web Development, Technical Writing, Writing, Illustration, Computer Graphics Design, Potable Water Treatment, Labor Relations, Financials, Project Management, Customer Service, General Administrative..., Microsoft Office, Marketing Communications, Leadership, screenwriting, News Writing, Creative Writing, Editing, Web Editing, Copywriting, Copy Editing, Microsoft Word, WordPress, Film Criticism, Script Supervision, Highly motivated..., Supervisory Experience, Operations Management, Corporate Communications, Marketing Research, Oral & Written..., Written & Oral..., Cultural Diversity, Web Chat, Constructive Feedback, Call Routing, Call Logging, Call Centers
Education
University of Kansas 1991 — 1995
N/A, English
Lawrence High School 1982 — 1986
Humana February 2011 - Present
West Business Services November 2010 - February 2011
Globe University July 2009 - July 2010
University of Phoenix April 2006 - July 2009
MSA Solutions February 2004 - March 2006
Affinitas May 2002 - January 2004
Candyman Productions March 1999 - October 2002
Skills
Sales, Management, Customer Service, Public Speaking, Training, Proposal Writing, Time Management, Program Management, Insurance, Leadership Development, Team Building, Leadership, Microsoft Excel, Marketing, Press Releases, Outside Sales, Event Planning, Microsoft Office, Social Networking, Team Leadership, Coaching, Customer Satisfaction
Education
University of Phoenix 2008 — 2010
MBA, Business and Marketing
University of Phoenix 2004 — 2007
Bachelor of Science, Business/Marketing
Lamson College 2001 — 2003
Associate of Applied Science, Office Manangement
Amarr April 2012 - July 2012
Affinitas August 2010 - September 2011
Fidelity National Home Warranty & Disclosure Source October 2005 - June 2010
Aegis Assisted Living June 2002 - September 2005
Diablo Valley College August 1999 - August 2001
Skills
Customer Service, Sales, Office Administration, Mail Sorting, Call Centers, Filing, Fax, Accounting, Data Warehousing, Receptionist Duties, Inventory Management, Tour Booking, Serving Others, Internet Explorer, Cable Television, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet Troubleshooting
Education
Diablo Valley College 1999 — 2002
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Campolindo High School 1995 — 1999
H.S. Diploma, General Studies
Dave & Buster's, Inc. July 2015 - Present
Student May 2013 - Present
RR Donnelley January 2012 - July 2013
Affinitas August 2011 - December 2011
GoDaddy January 2011 - June 2011
Skills
Networking, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Cisco Technologies, Information Technology, Cisco IOS, Software Installation, Windows XP, VMware, TCP/IP, Military Experience, IPv4, Linux Desktop, Ubuntu, Routing Protocols, Microsoft Office, Microsoft Word, WordPress, LibreOffice, VirtualBox, Windows Server, VoIP protocols SIP, Firewalls, VPN, Routers
Education
DeVry University Phoenix 2013 — 2016
BNCM, Network Communication Management, 3.7
Mesa Community College 2008 — 2008
Information Technology, Sophomore 3.75
Sarpy County December 2008 - August 2012
Sarpy County Courthouse April 2001 - December 2008
Affinitas May 1999 - April 2001
Skills
Customer Service, Criminal Law, Electronic Filing, Government, Policy, Pleadings, Westlaw, Legal Documents, Team Building, Event Planning, Litigation Support, Courts, Microsoft Office, Legal Assistance, Recruiting, Real Estate, Social Networking, Social Media, Records Management, Interviews, Administrative..., Coaching, Small Business, Account Management, Marketing, Employee Relations, Negotiation, Training, Filing, Wordperfect, Nonprofits, Fundraising, Public Speaking, Administrative..., WordPerfect
Education
Metropolitan Community College
Paralegal studies
Randall School of Real Estate
ReaEstate Principal & Practices, Real Estate Finance, and Real Estate Management
UNO
Accounting and Finance
Affinitas March 2007 - November 2011
Jet Cable/Direct TV October 2003 - March 2007
Education
Spencer School of Real Estate 1987 — 1987
none, Real Estate
San Jacinto College 1986 — 1987
None, Real Estate
Currently seeking new opportunities February 2015 - Present
AEG July 2007 - February 2015
AEG 2007 - 2015
Redflex Traffic Systems June 2004 - July 2007
Affinitas 1999 - 2004
Skills
Troubleshooting, Active Directory, Project Management, Customer Service, Security, DNS, Vendor Management, IT Management, System Administration, Disaster Recovery, Cisco Technologies, Software Documentation, Virtualization, Firewalls, VMware, Networking, Network Security, Integration, SharePoint, Data Center, Visio, Windows Server, VoIP, Microsoft SQL Server, Cloud Computing, Databases, SQL, Telecommunications, DHCP, Switches, Event Planning, VPN, Routers, Information Technology, Technical Support, WAN, Management
Education
Baker University
University of Kansas
Xerox Business Services August 2012 - Present
Affinitas June 2011 - January 2012
Wal-Mart Stores, Inc April 2008 - May 2009
Wal-Mart Stores, Inc November 2005 - April 2008
Education
The University of Kansas 2007 — 2011
School, English Creative Writing
The University of Kansas 2007 — 2011
Bachelor of Science, Journalism Strategic Communication
Barton County Community College 2005 — 2007
Associates, General Studies
Monsanto March 2011 - Present
Smurfit-Stone January 2008 - March 2011
Kodner Watkins Muchnick Weigley & Brison, LC February 2005 - December 2007
Affinitas September 2001 - July 2004
United States Air Force October 1997 - October 2001
Skills
Unix, Red Hat Linux, Linux, Windows 7, Windows Server 2003, Windows Server 2008, Windows XP Professional, ActiveSync, Active Directory, Outlook, Word, PowerPoint, PeopleSoft, SAP R/3, Cisco IOS, CiscoWorks, Tivoli Access Manager, HP-UX, AS400, RS6000, Customer Service, SQL Server, Technical Writing, SharePoint, Sage, Workbrain, Oracle Applications, Business Objects, Crystal Reports, Desktop Support, SCCM, SMS, NetMeeting, Laser Printers, Routers, Switches, Motorola Hardware, Visio, Citrix Metaframe, Citrix, MS Project, MS Visio
Education
University of Phoenix 2005 — 2007
B.S., Information Technology
Kansas City Kansas Community College 2003 — 2005
A.A.S., Paralegal Studies
Solutionary January 2013 - Present
Solutionary September 2010 - January 2013
Affinitas February 1999 - September 2010
ITI Marketing Services 1993 - 1999
ITI Marketing Services 1985 - 1993
Skills
Vendor Management, Account Management, Call Center, Telecommunications, Telemarketing, CRM, Customer Satisfaction, Customer Service, Security+, Compliance, Call Centers, Customer Retention, Outsourcing, Customer Experience, Training, BPO, Workforce Management, Sales, Solution Selling, Process Improvement, Sales Operations, Sales Management, Team Building, Salesforce.com, Lead Generation, Direct Sales, Contact Centers, Team Leadership, Operations Management, Inbound Marketing, Leadership, Cross-functional Team..., Service Delivery, Management, SaaS, Business Process, Selling, Business Development, Sales Process, Cloud Computing, Professional Services, Executive Management, Security, Data Center
Education
University of Nebraska-Lincoln 1986 — 1988
Fiserv February 2006 - Present
D+H 2000 - 2006
Affinitas 1997 - 2000
Bank of America 1996 - 1997
Wilson Sculley Associates, Inc. 1995 - 1996
Fiserv Output Solutions 1994 - 1995
U.S. Bank 1990 - 1994
Skills
Solution Selling, Banking, Business Development, CRM, New Business Development, Sales Operations, Sales, Analytics, Account Management, Client Development, Customer Satisfaction, Market Research, Marketing Strategy, Marketing Communications, Product Marketing, Marketing Management, Brand Management, Data Warehousing, Internet Communications, Key Performance..., Loan Origination, Newsletter Production, Outsourcing, Project Management, Quality Management, Marketing Research, Sales Management, Salesforce.com, Training Delivery, Creative Writing, Strategic Communications, Consulting, Team Leadership, Lead Generation, SaaS, Strategic Partnerships, Sales Process, Selling, Enterprise Software
Education
Saint Louis University 1974 — 1978
Bachelor’s Degree, B.S. in the School of Business, Marketing and Advertising Major, Dean's List
The Ohio State University 1989 — 1990
Honorary Degree, Bank Marketing School, American Marketing Association, Bank Marketing
University City High School
Naked House Art and Design October 2011 - Present
Kansas State University January 2005 - Present
Affinitas January 2002 - January 2004
ACI Worldwide November 1999 - January 2002
Skills
Web Design, Graphic Design, Flash, Writing, Creative Direction, Art Direction, Media Development, Advertising, Multimedia, Photoshop, HTML, JavaScript, Adobe Creative Suite, Copywriting, Graphics, Video, Illustrator, Social Media, Social Media Marketing, Logo Design, Dreamweaver, Layout, SEO, Brochures, InDesign, CSS, CMS, QuarkXPress, Marketing Communications, Web Development, XHTML, Press Releases, Direct Marketing
Education
Kansas State University 1989 — 1999
Master of Fine Art, Visual Communications - Emphasis in Digital Media
Manhattan High School
Marysville High School
ResortCom International September 2014 - Present
Downtown Rangers February 2014 - May 2014
Convention Staffing Solutions October 2012 - December 2012
Affinitas October 2011 - December 2011
Desert Valley Media November 2008 - July 2010
Parkway Community Church January 2003 - January 2008
Skills
Advanced Computer..., Excellent Written and..., Web Development, Web Design, SEO, HTML, CSS, E-commerce, Online Advertising, Project Management, Website Development, Customer Service, Troubleshooting, Team Building, Computer Hardware, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Access, Photography, Video Production, Microsoft Publisher, Outlook, Graphic Design, Photoshop, Adobe Fireworks, Wordpress, Fingerprinting, WordPress, Leadership, Marketing, Video Editing, Social Networking, Nonprofits, Social Media, Online Marketing, Social Entrepreneurship, Community Outreach
Education
University of Phoenix 2008 — 2010
B. S, Criminal Justice
Phoenix College 2005 — 2007
Certificate of Excellence, Evidence Technology
Coronado High School 1999 — 2000
High School Diploma
CF Webtools January 2012 - Present
Werner Enterprises December 2004 - January 2012
Affinitas January 1999 - February 2001
New Conclusions, Inc. October 1993 - January 1999
United States Air Force December 1984 - January 1998
Skills
Scrum, Enterprise Architecture, ColdFusion, Web 2.0, SQL Server, MySQL, Web Applications, Web Services, HTML, AJAX, XML, IIS, JavaScript, jQuery, SQL, J2EE, Business Analysis, Agile, Web Development, Application Development, SOA, Architecture, Informix, Subversion, Web Project Management, Agile Project Management, Microsoft SQL Server, Database Design, Architectures, Mobile Applications, E-commerce, Software Development
Education
Southern Illinois University, Carbondale 1997 — 1998
University of Maryland University College 1985 — 1987
Computer Science
Oak Tree Counseling Service July 2012 - Present
The Center for Unhindered Living May 2001 - Present
Northcare December 2007 - October 2011
Nutronix International and Automaticbuilder April 2006 - August 2010
Affinitas July 2007 - December 2007
Northcare 2005 - 2006
Marie Detty Youth and Family Services 2004 - 2005
Lawton Christian Elementary August 2000 - March 2001
Lawton Christian Elementary August 1999 - May 2000
Education
China Studies Feng Shui Learning Center 2006 — 2006
Feng Shui Practitioner Certification, BTB Feng Shui Design
Stafford Career Institute 2004 — 2005
RA, Relaxation Therapy
Cameron University 1997 — 1999
MS, Behavioral Science
Cameron University 1995 — 1997
BS, Psychology
Association of Labor Assistants and Childbirth Educators 1993 — 1994
CCE, Childbirth Education
American Holistic College of Nutrition 1988 — 1989
BA, Holistic Nutrition
Cameron University 1979 — 1983
Master of Science, Behavioral Science
Lawton High School 1977 — 1979
High School Diploma, General
Arizona Capitol Television November 2014 - Present
Princeton University June 2014 - Present
Ghost-Armor January 2010 - Present
City of Chandler August 2008 - Present
Manpower Group February 2014 - August 2014
U.S. House of Representatives June 2013 - August 2013
Howard Consulting Group May 2013 - August 2013
Affinitas June 2007 - July 2008
Skills
Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, Administrative..., Community Outreach, Government, Event Planning, Outlook, Local Government, Public Speaking, Public Relations, Policy, PowerPoint, Policy Analysis, Volunteer Management, Public Policy
Education
Arizona State University 2012 — 2015
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Princeton University
Mesa Community College 2009 — 2009
Associate of Arts (A.A.), General Studies
Nerium International September 2015 - Present
GoDaddy October 2014 - Present
Affinitas March 2013 - August 2014
Facilitec, Inc January 2006 - February 2013
Fieldwork Phoenix, Inc 2004 - 2006
GD California, Inc January 2001 - January 2004
IBA West January 1998 - January 2001
Skills
Human Resources, Payroll, Sales, Employee Benefits, Contract Management, Microsoft Excel, Call Centers, Strategy, PowerPoint, Interviews, Personnel Management, Training, Insurance, Outlook, Employee Training, Microsoft Word, Employee Relations, Budgets, Contract Negotiation, Cold Calling, Recruiting, Process Scheduler, Facilities Management, Talent Acquisition, Move Management, Account Management, Management, Microsoft Office, Organizational..., Project Management, Sales Operations, Strategic Planning, Submittals, Team Building, Customer Service, Negotiation, Adventure Travel, Networking, Interior Design, Program Management, Furniture
Education
San Francisco State University 1997 — 1999
BA, Industrial Organizational Psychology
California State University-Long Beach - College of Business Administration 1993 — 1996
Business Administration
KPMG January 2008 - Present
Affinitas July 2005 - August 2007
Sonic Drive-In June 2000 - July 2005
Skills
Tax, Process Improvement, Program Management, Accounting, Microsoft Excel, Customer Service, Outlook, Microsoft Office, Management, Corporate Tax, Tax Accounting, US GAAP, Income Tax, GAAP
Education
University of Kansas 2004 — 2008
BS, Accounting
University of Missouri-Kansas City 2001 — 2002
Apollo Learning Group February 2015 - August 2015
Apollo Education Group May 2014 - February 2015
Small Business Solutions August 2012 - March 2014
Fiserv October 2006 - August 2011
Fiserv October 2006 - August 2011
Affinitas April 2004 - September 2006
Skills
Project Management, Team Building, Team Leadership, Program Management, Supervisory Experience, Supervisory Skills, Management, Marketing, Sales, Human Resources, Customer Service, Call Centers, Leadership, Strategic Planning, Public Speaking, Six Sigma, Training, Coaching, Six Sigma yellow belt, Strong interpersonal..., Adult Education, PeopleSoft, Leadership Development, Time Management, Applicant Tracking..., Human Capital Management, Sales Force Development
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of Phoenix 2008 — 2012
Bachelor’s Degree, Business Administration and Management, General
Jackson Hewitt Tax Service Inc. January 2015 - April 2015
Alorica July 2013 - August 2014
CROSSMARK June 2011 - September 2013
Muscogee Creek Nation September 2011 - August 2012
Affinitas December 2005 - February 2011
Haskell Cultural Center and Museum August 2010 - December 2010
Haskell University June 2009 - August 2009
Skills
Museums, History, Graphic Design, Museum Collections, Photography, Editing, Archives, Event Planning, Public Speaking, Community Outreach, Strategic Planning, Fundraising, Public Relations, Organizational..., Teaching, Volunteer Management, Customer Service, Museum Education, Project Management, Social Networking, Leadership, Government, Research, Nonprofits, Grant Writing, Event Management, Social Media, Art, Policy, Program Development, Media Relations, Microsoft Office, Grants, Team Building, Microsoft Word, Management, Cataloging, University Teaching, Blogging, Leadership Development, Training, Community Development, Creative Writing, Newsletters, Proposal Writing, Tribal Consultation, Tribal Government, Federal Indian Law, Budgets, Higher Education
Education
Haskell University 2005 — 2010
Bachelor’s Degree, American Indian/Native American Studies, 3.8
Haskell Indian Nations University 2004 — 2010
A. A, Liberal Arts
Pottawattamie Wabaunsee Regional Library April 2014 - Present
Prometric Testing October 2013 - April 2014
Alorica June 2012 - July 2013
Vangent, Inc October 2009 - May 2011
Affinitas January 2008 - October 2009
Borders, Inc July 2006 - January 2009
Pier One Imports August 2005 - July 2006
Kohl's Department Stores August 2004 - May 2005
Waldenbooks September 2002 - January 2004
Skills
Library Science, Customer Service, Microsoft Office, Library, Research, Proofreading, Teaching, Collection Development, Books, Information Literacy, Cataloging, Writing, Editing, Social Networking, Grammar, English grammar, Public Speaking, Social Media, Copy Editing, Community Outreach, Higher Education, PowerPoint, History, Web Design, Online Research, Technical Services, Volunteer Management, Library Instruction, Reference Services, Information Management, Customer Satisfaction, Blogging, Microsoft Word, Windows, Teamwork, Metadata, Retail Displays, Independence, Highly detail oriented, Close Attention to..., Determination, Electronic Resources
Education
Emporia State University 2010 — 2013
Master of Library & Information Science (MLIS), Library and Information Science
Emporia State University - Metro Learning Center 2010 — 2013
Masters, Library Science
University of Kansas 2003 — 2007
Bachelor of Arts, English; Creative Writing
GoDaddy June 2015 - Present
DriveTime August 2014 - April 2015
Affinitas November 2012 - August 2014
Western GPS November 2011 - October 2012
Shells Vacation Club July 2011 - October 2011
The Wendy's Company July 2010 - August 2011
Wingstop Restaurants, Inc. August 2008 - July 2010
Oasis Water Park February 2008 - August 2008
Harkins Theatres January 2007 - March 2008
Skills
Customer Service, Microsoft Office, Sales, Team Leadership, Microsoft Word, Microsoft Excel, Leadership, PowerPoint, Strategic Planning, Telecommunications, Teamwork, Call Centers, Social Media, Customer Satisfaction, Time Management, Management, Outlook
Education
Keller Graduate School of Management of DeVry University
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Arizona State University March 2015 - Present
Mesa Public Schools January 2015 - Present
Arizona State University August 2011 - Present
Ghost Armor April 2011 - February 2015
Essien Immigration Law, PLLC January 2014 - May 2014
U.S. House of Representatives June 2013 - August 2013
Arizona Supreme Court January 2013 - May 2013
Affinitas June 2010 - February 2011
Skills
Microsoft Office, Multi-skilled, Bilingual-English/Spanis..., Research Projects, Data Entry, Data Collection, Project Management, Microsoft Excel, PowerPoint, Microsoft Office 2007, Collecting, Compiling,..., Leadership, Community Outreach, Research, Policy, Data Analysis, Time Management, Spanish, Social Media
Education
Arizona State University 2011 — 2015
Bachelor of Science (B.S.), Political Science and Government; Minors: Communication and Criminal Justice
Princeton University
PPIA, Public Policy & International Affairs Fellowship, Junior Summer Institute
Affinitas June 2013 - July 2014
TeleTech December 2012 - May 2013
NCO Financial Systems September 2008 - September 2012
Skills
Team Building, Operations Management, Process Improvement, Customer Service, Call Centers, CRM, Customer Retention, Customer Satisfaction, Forecasting, Leadership, Management, Telecommunications, Team Leadership, Training
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1990
N/A, Business Administration and Management, General
Hickman Mills School District November 2010 - Present
Freedom Grant Writing April 2012 - January 2015
Hickman Mills School District March 2008 - October 2010
Hickman Mills School District April 2006 - March 2008
Signature Logo Embroidery January 2006 - September 2006
Affinitas January 2004 - January 2006
Skills
Accounting, Budgets, Invoicing, Financial Reporting, Grant Writing, Budget Analysis, Grant Administration, Federal Grants..., Educational Fundraising, PowerPoint, Collaborative Problem..., Business Planning, Process Improvement, Microsoft Word, Quality Management, Microsoft Excel, Writing, Budget Monitoring, Resume Writing, Strategic Planning, Project Planning, Financial Analysis, Financial Accounting, Budget Forecasts, Education Finance, Public Sector Budgeting, Public Sector Financial..., Public Sector Accounting, Grant Preparation, Grant Monitoring, Collaborative Leadership, Collaboration Solutions, Team Building, Financial Audits, Fundraising, Research, Staff Development
Education
The University of Kansas 2015 — 2017
MSE in Educational Technology, Educational/Instructional Technology
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Business Management, 3.2 GPA
Pinnacle Career Institute-South Kansas City 2007 — 2009
Associate's degree, Business Marketing & Management, 3.8 GPA
Ottawa High School 1999 — 2002
Diploma, General Studies
Atos (Xerox ITO purchased by Atos) June 2015 - Present
Air National Guard October 2012 - Present
Xerox May 2013 - June 2015
SAIC October 2009 - May 2013
Air National Guard August 2006 - October 2012
Xerox September 2004 - October 2009
US Air Force Reserve December 2000 - August 2006
Affinitas August 2002 - September 2004
Skills
ITIL, Active Directory, SDLC, Windows Server, Disaster Recovery, SharePoint, Troubleshooting, IT Management, IT Strategy, Requirements Analysis, Integration, Security, IT Operations, IT Service Management, Visio, Data Center, Microsoft Operations..., Service Desk, Project Management, Operating Systems, VMware, Six Sigma, Information Technology, DNS, XP, Hardware, Microsoft SQL Server, Project Planning, Help Desk Support, Operations Management, Windows 7, Microsoft Office, Servers, Database Administration, VPN, Vendor Management, DHCP, Military, Databases, Process Improvement, TCP/IP, Windows, Leadership, Cross-functional Team..., System Deployment, Software Documentation, Management, System Administration, BMC Remedy, Technical Support
Education
The University of Kansas 2009 — 2011
Master of Business Administration (M.B.A.), Management Information Systems, General
University of Missouri-Kansas City 2005 — 2009
BA, Liberal Arts and Sciences/Liberal Studies
ASA Services S.A. 2009 - Present
Affinitas 1993 - Present
Affinitas 1993 - 2010
TMI/Neodata 1982 - 1993
Skills
Lead Generation, Marketing Strategy, Brand Development, Telemarketing, Online Advertising, Inbound Marketing, E-commerce, Relationship Marketing, Direct Marketing, Web Strategy, Direct Mail, Call Center, Customer Acquisition, Online Marketing, Email Marketing, B2B, Digital Strategy, Customer Retention, Call Centers, Account Management, Mobile Marketing, CRM, Database Marketing, Integrated Marketing, New Business Development, Social Media Marketing, Advertising, SEO, Marketing Management, Customer Experience, Strategic Partnerships, Strategic Planning, Multi-channel Marketing, Digital Marketing, B2B Marketing, Vendor Management, Business Development, Strategy, Management, Leadership, Sales Management
Education
Mesa Community College
Rinke Personal Training April 2007 - Present
Peterson Chiropractic May 2007 - August 2007
Body Boutique June 2002 - July 2007
Fitness Advantage December 2005 - April 2007
KU Energy August 2006 - January 2007
Body Boutique August 2004 - August 2006
Affinitas February 2003 - July 2004
Sunflower Fitness August 2002 - January 2003
Skills
Personal Training
Education
University of Kansas 2000 — 2006
B.S.E, Exercise Science
Endurance International Group January 2015 - Present
GoDaddy June 2013 - October 2014
GoDaddy October 2011 - June 2013
Affinitas November 2010 - September 2011
Affinitas March 2008 - November 2010
Affinitas July 2007 - March 2008
Skills
Customer Service, SSL Certificates, Microsoft Exchange, Microsoft Office, Web Hosting, Account Management, SEO, E-commerce, Domain Names, CRM, Spanish, Sales, Web Analytics, Technical Support, Troubleshooting, Customer Support, Customer Retention
Education
Mesa Community College
International Business/Trade/Commerce
DialAmerica Marketing, Inc December 2013 - Present
HJB & Associates 2003 - 2005
Affinitas March 2001 - March 2003
American Telecom, Inc March 1993 - March 2001
Simon and Schuster September 1990 - March 1993
TMI February 1986 - August 1990
Dun & Bradstreet January 1981 - February 1986
Xerox Corporation June 1976 - January 1981
Skills
Major Accounts, B2B Demand Generation, Sales & Marketing Mgmt, Honesty, B2B, Market Penetration, Demand Generation, New Business Development, Lead Generation, Telemarketing, Sales Support, Customer Acquisition, Sales Management, Direct Marketing, Customer Retention, Client Services, Call Center, Sales Operations, Customer Experience, Consultative Selling, Direct Sales, Marketing Strategy, Sales Process, Marketing Management, Cold Calling, Account Management, Thinking Outside The Box, Call Centers, Selling, B2B Marketing Strategy, Sales, Client Aquisition, Inbound Marketing, Financial Services, Outsourcing, Marketing, Database Marketing, Contact Centers, P&L Management, Business Development, Enterprise Software, Management, Training, Salesforce.com, Strategic Partnerships, Program Management, Multi-channel Marketing, Solution Selling, Consulting, B2B Marketing
Education
Seton Hall University 1970 — 1974
BS Finance, Finance
Don Bosco Prep, Ramsey NJ 1966 — 1970
Ameritas February 2015 - Present
ACI Worldwide April 2013 - February 2015
Alegent Creighton Health February 2011 - April 2013
InfoGroup June 2005 - February 2011
Affinitas September 1997 - June 2005
Skills
Webinars, Audio Conferencing, Billing Systems, Cisco, Cisco Call Manager, Cisco Technologies, Telecommunications, Unified Communications, VoIP, Video Conferencing, Telephony, Vendor Management, Cisco IOS, Call Center, SIP, IT Management, Network Design, Team Leadership, IP, Network Architecture, Network Engineering, Project Management, Disaster Recovery, Call Centers, Security, Switches, Data Center, WAN, VMware, Networking, Active Directory, Network Administration, Troubleshooting, LAN-WAN, Cisco Wireless, Cisco VoIP, Cisco Routers, Integration, Managed Services, Technical Support, Help Desk Support, Information Technology, Wireless, Enterprise Architecture, Network Security, Virtualization, Wireless Networking, Servers, Firewalls, Management
Education
Creighton University 1995 — 1999
BSBA, MIS
Maggie Sottero August 2008 - Present
Affinitas August 2006 - August 2008
Alley Poyner Architecture August 2004 - August 2006
Skills
Graphics, Graphic Design, Creative Direction, Typography, Illustrator, Adobe Creative Suite, Layout, Brochures, InDesign, Photoshop, Image Manipulation, Digital Photography, Logo Design, Business Cards, Image Editing, Art, Marketing, Photography, Advertising, Art Direction, Sketching, Mac, Adobe Acrobat, Corporate Identity, Illustration, Posters, Direct Mail, Web Design, Brand Development, Dreamweaver, Branding
Education
University of Nebraska-Lincoln 2002 — 2004
Bachelor of Arts, Emphasis in Graphic Design
University of Wyoming 2000 — 2002
Headmasters Salon January 2012 - Present
Affinitas October 2011 - January 2012
Games 2U June 2011 - October 2011
Harrisonville Emergency Medical Services November 2010 - May 2011
T-Mobile December 2008 - May 2010
Convergys August 2008 - December 2008
PaySpot September 2007 - June 2008
Argus Health Systems August 2006 - July 2007
UPS March 2005 - July 2007
Skills
Time Management, Customer Service, Public Relations, Invoicing, Technical Support, Telephone Skills, Medical Billing, Insurance, Mobile Devices, Appointment Scheduling, Microsoft Office, Outlook
Education
Pinnacle Career Institute-Lawrence 2013 — 2014
Certified Medical Assistant, Health Services/Allied Health/Health Sciences, General, B
Johnson County Community College 1997 — 2012
Liberal Arts, Emergency Medical Technology/Technician (EMT Paramedic), 3.75 GPA
Harrisonville Emergency Medical Services 2010 — 2011
EMT-B, Prehospital Emergency Care, A
Olathe North High School 1994 — 1997
High School Diploma, Secondary Education, 3.75 GPA
Affinitas August 2009 - Present
Betton Hills Preparatory School August 2008 - April 2011
Image API April 2008 - August 2008
Affinitas December 2007 - January 2008
Affinitas June 2007 - December 2007
IMS Health June 2000 - August 2000
Education
The University of Kansas 2001 — 2007
Telgian February 2008 - Present
Holsum Bakery January 2008 - February 2008
Syntax-Brillian Corporation May 2005 - January 2008
Affinitas December 2003 - May 2005
Skills
Employee Relations, Recruiting, Human Resources, Performance Management, Benefits Administration, HRIS, Deferred Compensation, Applicant Tracking..., Personnel Management, Interviews, Employee Training, Employee Benefits, HR Policies, Program Management, Onboarding, Workforce Planning, Management, ADP Payroll, Coaching, Call Centers, New Hire Orientations, Technical Recruiting, Talent Acquisition, Time Management, Policy, Payroll, Succession Planning, Team Building, FMLA, Process Improvement
Education
University of Phoenix 2004 — 2006
Bachelor's Degree, Business Administration
Arizona Institute of Business and Technology 2001 — 2002
Associate's Degree, Business Operations and Technology
Marianna Industries September 2011 - August 2015
Caesars Entertainment Corporation 2005 - August 2012
Affinitas September 2003 - January 2005
Freelance March 2002 - September 2003
Mutual of Omaha September 2000 - March 2002
Colorfx January 1998 - July 2000
Skills
Direct Mail, Advertising, Adobe Creative Suite, Online Marketing, Graphic Design, Logo Design, InDesign, Direct Marketing, Marketing Communications, Trade Shows, Graphics, Marketing Strategy, Layout, Email Marketing, Image Manipulation, Illustrator, Brochures, Creative Direction, Art Direction, Corporate Identity, Brand Development, Posters, Flyers, Business Cards, Typography, Dreamweaver, Mac, QuarkXPress, Banners, Catalogs, Customer Service, Branding, Collateral, Corporate Branding, Marketing, Team Building, Leadership, Art, Social Media Marketing, Packaging, Branding, Pre-press, Account Management, Photoshop, Illustration, Web Design, Social Media, Photography, Sales
Education
Morningside College 1994 — 1998
Bachelor of Science (BS), Graphic Design
Aurelia High School 1980 — 1992
High School Diploma
BH Media Group March 2014 - Present
SilverStone Group December 2012 - March 2014
Infogroup May 2003 - February 2011
Affinitas December 2000 - November 2002
West Corporation April 2000 - January 2001
Telenational Marketing November 1996 - April 2000
Sitel January 1995 - November 1996
Skills
Employee Benefits, HRIS, Employee Relations, Auditing, Benefits Administration, Personnel Management, FMLA, Payroll, Human Resources, Training, Recruiting, Onboarding, Leadership, Talent Management, Deferred Compensation, Management, Succession Planning, Talent Acquisition, Applicant Tracking..., Team Building, HR Policies, Mergers & Acquisitions, Leadership Development, 401k, Employee Engagement, COBRA, Performance Management, Insurance, Interviews, Employment Law, Policy, New Hire Orientations, Job Descriptions, Organizational..., Administration, Workforce Planning, Employee Handbooks, PeopleSoft, Employee Training, Compensation & Benefit, Hiring, Job Analysis, Compensation & Benefits
Education
University of Nebraska at Kearney 1990 — 1994
BPO Consulting March 2015 - Present
Transactel January 2009 - Present
Telus International 2008 - 2014
247 Customer December 2003 - January 2010
IMR Consulting 2001 - 2003
Affinitas 1998 - 2002
Affinitas 1998 - 2001
West 1990 - 1998
TMI 1988 - 1990
Skills
Vendor Management, Call Center, Management, BPO, Account Management, Outsourcing, Customer Experience, Recruiting, Leadership, Call Centers, Process Improvement, Team Leadership, Operations Management, Workforce Management, Customer Satisfaction, Quality Assurance, Training, CRM, Sales, Business Intelligence, Customer Retention, Telecommunications, Performance Management, Salesforce.com, Team Management, Cross-functional Team..., Service Delivery, Business Development, Lead Generation, Business Analysis, Strategy, Forecasting, Team Building, Coaching, Start-ups
Education
University of Nebraska-Lincoln 1985 — 1987
Business, Economics
CDI IT Solutions June 2011 - Present
FILTER, LLC April 2011 - June 2011
Affinitas August 2006 - November 2010
eMedicine.com October 2003 - August 2006
Data Transmission Network 2001 - 2003
Ameritrade October 1997 - March 2001
MATRIXX Marketing 1990 - 1997
Skills
Editing, Advertising, Newsletters, Copywriting, Web Content, Proofreading, Publishing, Leadership, Management, Research, Direct Mail
Education
University of Nebraska-Lincoln 1979 — 1983
BS, Education
Quantum Workplace November 2013 - Present
Hayneedle March 2012 - November 2013
Dell March 2011 - February 2012
Affinitas September 2008 - March 2011
iSECUREtrac November 2004 - September 2008
Skills
T-SQL, ASP.NET, Visual Basic, jQuery, Software Development, ColdFusion, Microsoft SQL Server, SSIS, Business Intelligence, C#, MySQL
Education
University of Nebraska-Lincoln 1994 — 1999
Bachelor of Arts, German
University of Nebraska-Lincoln 1994 — 1999
Bachelor of Journalism, Advertising
MasTec Advanced Technologies June 2015 - Present
Baker University August 2014 - Present
Adam's Mark Hotel & Conference Center November 2014 - May 2015
Hertz November 2012 - May 2014
Hertz May 2009 - December 2012
Hertz January 2008 - May 2009
Chrysler Financial May 2001 - October 2007
Affinitas May 1999 - May 2001
Education
Harvard University 2012 — 2014
Professional Program
University of Phoenix 2007 — 2011
DBA
Baker University 2003 — 2005
MBA
The University of Kansas 1996 — 2003
BGS
Johnson County Community College 1997 — 1998
AA
Neosho County Community College 1996 — 1997
NONE
amarr garage doors 2006 - 2009
Amarr Garage Doors December 2006 - December 2008
Amarr Garage Doors December 2006 - December 2008
Affinitas August 2003 - December 2006
Education
Washburn University 1998 — 2010
Human Services, Human Services - Emphasis in gerontology. Minor in Psychology
Johnson County Community College 2006 — 2008
Associate of General Studies, Psychology
Placeable February 2015 - Present
Connect First, Inc. December 2013 - February 2015
CenturyLink January 2012 - December 2013
Qwest January 2002 - April 2012
Affinitas July 2002 - January 2003
Overfield Security Systems Lawrence KS Installer January 2002 - July 2002
Williams Communications May 2000 - September 2000
Miller Remodeling Phillipsburg KS Shingling June 1999 - May 2000
Skills
Networking, Project Management, Red Hat Linux, SS7, Customer Service, Routing, Telecommunications, Bash, Network Administration, Switches, Ethernet, Microsoft Office, Mobile Devices, T1, Security, Team Management, GSM, Troubleshooting, Voice Mail, SS7 protocol, Voice Switching, Signaling Protocols, Nortel DMS, VoIP
Education
Northwest Kansas Technical College 1999 — 2001
Communications Technology
Diploma
iQor September 2010 - Present
Cypress Home Care, Inc. May 2010 - Present
LoRo Prod August 2009 - Present
University of Phoenix August 2004 - August 2009
Affinitas August 2003 - August 2004
GCI (General Communications Inc March 1998 - July 2000
Skills
Negotiation, Customer Service, Strategic Planning, CRM, Call Centers, Telecommunications, Staff Development, Time Management, Operations Management, Management, Training, Program Management, Sales Management, Team Leadership, Healthcare, Process Improvement, Team Building, Customer Satisfaction, Teamwork, Business Development, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, System Administration, Coaching, Public Speaking, Team Management, PowerPoint, Project Management
Education
University of Phoenix 2005 — 2009
Bachelors, Management
Collins College 2001 — 2003
Associates, E-Commerce Programming
Affinitas December 2010 - Present
Absolute Quality Enterprises January 2007 - Present
Education
New Jersey Institute of Technology 1985 — 1987
Spec's Liquor June 2012 - Present
OPTIO Solutions, LLC October 2010 - 2012
Client Development Services 2007 - 2008
Next Step Financial Service April 2005 - April 2005
Affinitas 2001 - 2004
Skills
Cold Calling, Negotiation, Coaching, Management, Selling, Public Speaking, Team Leadership, Contract Negotiation, Salesforce.com, Budgets, Online Marketing, Entrepreneurship, Lead Generation, Marketing Strategy, Project Management, Customer Retention, B2B, Sales Management, Small Business
Education
The University of Kansas 1988 — 1989
Magnolia Design Center June 2014 - Present
Geek Squad/Best Buy/Magnolia Home Theater February 2011 - June 2014
Best Buy November 2005 - February 2011
Affinitas July 1999 - June 2005
Skills
OS X, Consumer Electronics, Mac, Adobe Creative Suite, Retail Sales, Customer Service, Photoshop, Team Leadership, Graphic Design, People Development, Sales, InDesign, Illustrator, Profit, Creative Problem Solving, Advertising, Project Management, Windows 7, Adobe Acrobat, User Interface Design, Time Management, Leadership, PowerPoint, Email Marketing, Retail, Merchandising, Visual Merchandising, Customer Experience, POS, Loss Prevention, Mac OS, Web Design, Multi-channel Retail, Layout, Graphics, Brand Development, Image Editing, Creative Direction, Logo Design, HTML, Concept Development, Brochures, Usability Testing, Digital Signage, Home Theater, Home Networking, iPhone, User Interface, Front-end, Catalogs
Education
Tulane University
BA, Graphic Design
Aimco June 2013 - Present
FirstBank June 2011 - September 2012
Sawyer's February 2010 - April 2011
VanceInfo Technology (NYSE February 2009 - May 2009
Front Range Movers May 2007 - August 2007
Affinitas February 2006 - August 2006
Skills
Customer Service, Inventory Management, Business Process, Analysis, Microsoft Excel, Data Analysis, Management, Microsoft Office, Leadership, PowerPoint, Microsoft Word, Outlook
Education
The University of Kansas 2006 — 2010
BS, Finance
Shanghai University of Finance and Economics 2009 — 2009
T.O. Haas Tire October 2000 - Present
Affinitas January 1994 - October 2000
Skills
Accounts Receivable, Financial Reporting, Accounting, Accounts Payable, General Ledger, Excel, Fixed Assets, Payroll, Reconciliation, Account Reconciliation, Microsoft Office, Word, Financial Accounting, Accruals, Revenue Recognition
Education
University of Nebraska-Lincoln 1988 — 1992
BSBA, Acounting
General Dynamics Information Technology October 2014 - Present
Group Omni January 2014 - May 2014
RGIS August 2013 - October 2013
Convergys April 2013 - June 2013
Affinitas December 2010 - November 2011
Amarr Garage Doors September 2007 - May 2010
NCS Pearson Government Solutions June 2002 - January 2007
Labor Ready 2001 - 2002
TimeLife Libraries 1998 - 1999
U.S. Term Limits March 1994 - November 1994
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Account Management, Outlook, Microsoft Office, Data Entry, Telephone Skills, Customer Retention, Microsoft Excel, Microsoft Word, Customer Experience, Training, Cold Calling
Education
University of Missouri-Kansas City
Bachelor of Arts (BA), English Language and Literature
Christian College 1966 — 1967
Associate of Arts, Liberal Arts
Honeywell FM&T November 2012 - Present
D&B July 2005 - December 2009
Synchronoss Technologies March 2004 - January 2005
Affinitas April 2000 - March 2003
Sprint May 1997 - April 2000
Skills
Project Management, Business Development, Business Analysis, ERP, Six Sigma, Green Belt, Portfolio Management, Credit Management, Marketing Management, Supply Chain Management, MRP, Long-term Customer..., Customer Relations, Employee Training, Mentoring, Contract Negotiation, Contract Management, Process Improvement, Business Process..., Competitive Intelligence, Account Management, CRM, Primavera P6, Program Management, Cross-functional Team..., Analysis, Sales, Marketing
Education
The University of Kansas
Master of Business Administration (M.B.A.), Strategic Management
The University of Kansas
Bachelor’s Degree, Political Science and Government
KnowledgeNet – The Live Learning Company February 2013 - Present
KnowledgeNet – The Live Learning Company February 2013 - March 2013
Shell Vacations Club June 2012 - December 2012
Affinitas May 2004 - June 2012
Skills
Operations Management, Customer Service, Call Centers, Team Building, Microsoft Office, Customer Satisfaction, Management, Outlook, Customer Retention, Social Media, Training, Team Leadership, Microsoft Word, Sales, Sales Process
Education
Phoenix College 2012 — 2016
Forensics w/ Chemistry Major, Organic Chemistry
University of Kansas 1999 — 2001
Redflex Traffic Systems July 2014 - Present
Redflex Traffic Systems October 2010 - July 2014
Affinitas January 2002 - April 2005
Skills
Vendor Management, Troubleshooting, Team Building, Windows, Customer Service, Process Improvement, Computer Hardware, Management, Project Management, Active Directory, Crystal Reports, Visio, Disaster Recovery, Project Planning, Customer Satisfaction, Integration, Software Documentation, Business Analysis, Networking, Program Management, Quality Assurance, Microsoft Office, Change Management, Security, Testing, System Administration, Technical Support, SharePoint, IT Management, Network Administration, SDLC, Team Leadership, Data Center, Software Development, Requirements Analysis, Telecommunications
Education
University of Phoenix 2011 — 2013
BSBM, Business Management
Collins College 2000 — 2002
AA, Computer Science
City National Bank and Trust March 2013 - June 2015
Affinitas 2011 - 2011
Skills
Writing Skills, Public Speaking, Organizational..., Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Event Planning, Training, Leadership, Time Management, Public Relations, Teamwork, Strategic Planning
Education
Cameron University 2005 — 2011
Bachelor of Communications, Public Relations
IT consultant Self Employed November 2011 - Present
Affinitas 2007 - 2009
Sykes April 2003 - August 2007
Shidler High School September 2000 - May 2002
Sykes May 2000 - September 2000
Skills
Desktop Support, CRM, Customer Satisfaction, VNC, Remote Desktop
Education
Northern Oklahoma College 2004 — 2006
Associate of Science (AS), Mass Communications
Central Technology Center 2002 — 2002
A+ Certification
Pioneer Technology Center 2000 — 2002
Electrical and Electronics Engineering
Shidler High School 1989 — 2002
High School Diploma, 3.5
Dawsportcards August 2002 - Present
Scholastic - Adecco August 2014 - February 2015
Jasper Products - Adecco May 2014 - July 2014
TeleTech 2008 - 2010
Affinitas March 2008 - July 2008
West Corporation December 2004 - February 2008
CVS Caremark Corporation February 2007 - September 2007
Skills
Customer Service, Data Entry, Call Centers, 10 Key, Cellular Communications, Technical Support, Marketing, Advertising, Android, Blackberry, Windows XP Pro, Windows Phone, Billing Systems, Windows, Microsoft Excel, Microsoft Word, Cable Television, Sales, Ebay Sales, Turbo Tax
Education
Tiffin University 1992 — 1996
none, Computer Science
Lorain County Joint Vocational School District 1989 — 1991
Certificate of Completion, Computers and Accounting
Amarr Garage Doors November 2011 - Present
Amarr Garage Doors September 2006 - November 2011
Affinitas June 2001 - May 2006
Skills
Soft Skills, Communication, Operating Systems, Team Leadership, Employee Training, Microsoft Office, Outlook, Microsoft Excel, New Hire Orientations, Technical Support, Time Management
Education
Kansas State University
Affinitas July 2010 - December 2011
Dillons Grocery Store November 2008 - June 2011
Skills
Molecular & Cellular..., Genetic Engineering, Molecular Microbiology, Evolutionary Biology
Education
Johnson County Community College 2012 — 2016
Associate’s Degree, Biology Technician/Biotechnology Laboratory Technician
McLouth High School 2006 — 2009