Universal Orlando
The Universal Orlando Resort, commonly known as Universal Orlando, formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida. The resort is operated by Universal Parks & Resorts. It is wholly owned by NBCUniversal, a division of Comcast. Address: 6000 Universal Blvd, Orlando, FL 32819, USA Opened: 7 June 1990 Hours: Open ⋅ Closes 2AM Tuesday8am–2amWednesday8am–2amThursday8am–2amFriday8am–2amSaturday8am–2amSunday8am–2amMonday(Martin Luther King Jr. Day)9am–6pmHoliday opening hours Suggest an edit Unable to add this file. Please check that it is a valid photo. Founded: 7 June 1990 Area: Greater Orlando Did you know: Universal Studios' "Halloween Horror Nights" is the ultimate Halloween event. wsbtv.comWebsite: : : Category: : Place name: : : : Website: http://www.universalorlando.com/ Category: Theme park Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Ads Check availability These ads are based on your current search terms.Prices are the public rates available from our partners for the dates shown.Learn more about pricesUnless you specified dates, we chose the dates shown based on room availability, or browsing activity and recent searches saved in your Web & App Activity. You can manage how your data is used in Privacy settings.ad settings Tue, 15 Jan Thu, 17 Jan 2 1 guest2 guests3 guests4 guests £164 Booking.com Read Real Guest Reviews · Get Instant ConfirmationView more room ratesCouldn't update prices. Try again.Booking.comTotal per night£164View room rates on Booking.com Universal Orlando Resort6000 Universal Blvd, Orlando, FL, USA 63,819 reviews Ads Check availability These ads are based on your current search terms.Prices are the public rates available from our partners for the dates shown.Learn more about pricesUnless you specified dates, we chose the dates shown based on room availability, or browsing activity and recent searches saved in your Web & App Activity. You can manage how your data is used in Privacy settings.ad settings Check in Tue, 15 Jan Check out Thu, 17 JanBooking.comTotal per night£164View room rates on Booking.com Hotel details Large, well-known theme park featuring movie-themed rides & shows, plus hotels & restaurants. Free Wi-Fi Child friendly Restaurant Bar Add a photoThank you for sharing!Your photo will be posted publicly on Google.Contribute MoreFinishedUpload public photos of Universal Orlando Resort Posting publicly on the Web Write a review Review summary Review summaries provided by TrustYou. Rooms · Guests liked the large rooms, though some said they were dated & maintenance could be improved · Guests liked the quiet rooms · Rooms had views Location · Shopping, sightseeing, restaurants & bars nearby · Easily accessible by car; parking available Service & facilities · Guests liked management & reception, though some said housekeeping could be improved View all reviews Questions & answers Ask a question Q: Whats the lowest price the tickets can go A: Current one-day single-park admission now starts at $110, up from $105. Park-to-park tickets start at $165, up from $155. Prices vary by time of year. Adult peak-season tickets cost $124 for one park and $179 for two.(11 more answers)See all questions (573)
Universal Orlando List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Universal Orlando. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Universal Orlando Salaries. You can even request information on how much does Universal Orlando pay if you want to. Learn about salaries, pros and cons of working for Universal Orlando directly from the past employees.
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1,864 Universal Orlando employees in database. Find out everything there's to know about Universal Orlando employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Universal Orlando Employees
Universal Orlando November 2010 - Present
Walt Disney World January 2001 - March 2012
Orlando Shakespeare Theater 2006 - 2011
Skills
Theatre, Directing, Comedy, Creative Writing, Acting, Entertainment, Performing Arts, Stage, Casting, Theatrical Production, Voice Over
Education
Columbus State University 1994 — 1999
Bachelor of Fine Arts (BFA)
Roehampton University 1999 — 1999
Theatre
Phocas Software September 2014 - Present
HD Supply November 2007 - January 2014
HD Supply November 2004 - 2007
Hughes Supply March 2002 - November 2004
Universal Orlando 1999 - 2002
Skills
ERP, Oracle, Visio, Quality Assurance, Process Improvement, Accounts Payable, Disaster Recovery, Financial Analysis, Business Analysis, Account Reconciliation, Business Process..., Business Intelligence
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor of Science (BS), Accounting
University of Central Florida 1997 — 2000
Music Education
Orlando Magic October 2011 - Present
Nickelodeon Suites Resort March 2009 - Present
Universal Orlando April 2007 - Present
Nickelodeon Suites Resort July 2013 - September 2014
Education
Duke University 2002 — 2006
BSE, Electrical Computer Engineering and Computer Science
Universal Orlando February 2014 - Present
FL Constructors, Inc. April 2013 - February 2014
Tucker Construction and Engineering September 2010 - March 2013
McCree, Inc. April 2004 - September 2010
Hunt Construction Group June 2002 - March 2004
PCL Construction August 1999 - June 2002
Fluor November 1995 - August 1999
Skills
Construction, Contractors, Subcontracting, Engineering, LEED AP, Value Engineering, Construction Management, Contract Management, MEP, Primavera P6, Pre-construction, Project Estimation, LEED, Budgets, Cost Control, Project Planning, Change Orders, Strategic Planning, Leadership, Team Building, Concrete, Project Bidding, CPM Scheduling, Process Scheduler, Design-Build, Constructability, Feasibility Studies, Submittals, Green Building, MS Project, Tenant Improvement, Renovation, Cost Management, Civil Engineering, Land Development, Microsoft Project
Education
East Carolina University 1991 — 1994
Bachelor of Science, Industrial Technology; Construction Management
Wake Technical Community College 1987 — 1989
Associate of Applied Science Degree, Civil Engineering
Universal Orlando Resort September 2010 - Present
Universal Orlando June 1997 - Present
Martin Marietta Space Launch Systems Division June 1978 - January 1992
Education
Colorado State University
Metropolitan State College of Denver
Apple February 2015 - Present
Natura Online Magazine February 2014 - Present
Florida Sheriffs Association October 2014 - January 2015
USDA June 2014 - August 2014
Paradigm Elements PR & Consulting February 2014 - May 2014
Florida Hospital May 2012 - August 2012
Universal Orlando May 2011 - August 2012
Hi-Tech Tutoring Center May 2010 - August 2010
Miracre Cleaning Inc. August 2008 - June 2009
Skills
Social Media, Media Relations, Public Speaking, Customer Service, Research, Creative Writing, Web Design, Blogging, Website Promotion, Banners, Fashion Illustration, Fashion Writing, Reviews, Public Relations, Leadership, Time Management
Education
Florida Agricultural and Mechanical University 2012 — 2016
Public Relations, GPA in Major Courses 3.52
Olympia High School 2008 — 2012
High School, 3.0
Nielsen July 2015 - Present
National Basketball Association (NBA) February 2015 - February 2015
National Basketball Association June 2014 - August 2014
Pontificia Universidad Madre y Maestra May 2013 - July 2013
McDonald's Corporation October 2011 - February 2012
McDonald's Corporation June 2011 - August 2011
Universal Orlando June 2010 - August 2011
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Social Media Marketing, Marketing, Marketing Management, Customer Service, Cross-functional Team..., Brand Management, Brand Awareness, Brand Equity, Graphic Design, Creative Writing, Product Marketing, Marketing Research, Access, Leadership, Adobe Design Programs, Research, Event Planning, Social Media
Education
Florida Agricultural and Mechanical University 2009 — 2014
Master of Business Administration (MBA), Management and Marketing
Pontificia Universidad Católica Madre y Maestra 2013 — 2013
Spanish Language and Literature
Freelance December 2007 - Present
In the Limelight June 2012 - January 2014
Theatre January 1999 - January 2013
Universal Orlando March 2010 - August 2012
Universal Orlando August 2007 - September 2009
Lake Brantley High School June 2004 - July 2007
Skills
Entertainment, Theme Parks, Event Management, Live Events, Theatre, Publishing, Production Managment, Direct Sales, Sales Presentations, Stage Management, Sales, Advertising Sales, Social Media Marketing, Magazine Management, Magazine Design, Sales Operations, Account Executives, Award-winning writer, Advertising Research, Corporate Events, Microsoft Office, Social Media, Production Management, Advertising, Management, Social Networking, Marketing, Event Planning, Marketing Strategy, Customer Service, Non-fiction Writer, Public Relations
Education
Emerson College 2001 — 2003
Master's degree, Theatre
Rollins College 1995 — 1999
Bachelor's degree, English Literature (British and Commonwealth)
WMATA November 2014 - Present
SunTrust Bank July 2012 - October 2012
Universal Orlando 2009 - August 2011
NBC Universal 1997 - 2009
Concrete Producer Magazine October 1999 - February 2002
Pit and Quarry Magazine 1999 - 2001
Implement and Tractor Magazine 1999 - 2000
Industrial Press 1994 - 1996
Plexus Publishing 1993 - 1996
Skills
Research, Writing, Technical Writing, Proposal Writing, News Writing, writing contracts, Mathematical Analysis, Statistical Data..., Differential Cost..., Written & Oral..., Mechanical Product..., HTML, FTP, Editing, Contractual Agreements, Public Speaking, Video Editing, Microsoft Office, Avid Studio, Political Science, Voice Over, Finance, Social Networking, Books, Journalism, Marketing, Avid, Management, Project Management, Newsletters, Creative Writing, Commercial Real Estate, Web Content Management, Leadership, Access, Blogging, Photoshop, PowerPoint, Microsoft Excel, Web Content, Strategic Planning, Product Development, Copywriting, Software Documentation, Publishing, Proofreading, Social Media, Adobe Acrobat, Copy Editing, Science
Education
University of Central Florida 2001 — 2006
B.S.B.A., Finance
University of Central Florida 2001 — 2006
A.A., General
St. Clair County Community College 1978 — 1979
A.S., Applied Technology
University of Central Florida
Biological and Biomedical Sciences
Brevard Community College 2001 — 2002
Business and Foreign Language
Delta College 1977 — 1978
Tool Design
Khan Academy
Continuing Ed., Mathematics
University of Wisconsin-Madison
Continuing Ed, English
Universal Orlando May 2005 - Present
Not Your Average Joe's September 1999 - February 2005
Hard Rock Cafe November 1987 - August 1999
Skills
Leadership, Restaurants, Restaurant Management, Hospitality, Hospitality Management, Food, Menu Development, Hospitality Industry, Resorts, Culinary Skills, Food Service, Revenue Analysis, Employee Training, Pre-opening, Food, Micros, Hiring, Multi-unit, Coaching, Cost Control, Recipes, Banquets, Marketing Strategy, Training, Food & Beverage, Sanitation, Strategy, Team Building, Guest Recovery, Management, Hotels, Franchising, Employee Relations, Time Management, Menu Engineering, Catering, Event Management, Hotel Management, Food Safety, Sales Management, Customer Satisfaction, New Restaurant Openings, Fine Dining, P&L, Process Scheduler, Meeting Planning
Education
City University of New York-John Jay College of Criminal Justice 1988 — 1989
Law Enforcement
Massasoit Community College 1984 — 1986
Law Enforcement
Western Governors University November 2014 - Present
PlanPlus Online June 2014 - October 2014
Cognosante July 2013 - August 2014
Universal Orlando October 2007 - May 2013
Universal Orlando July 1997 - October 2007
Aljax Inc January 1996 - July 1997
ITT Technical College January 1992 - January 1994
Skills
Social Media Marketing, Onboarding, Conflict Resolution, Coaching, Leadership Development, Employee Training, Troubleshooting, Social Networking, Customer Service, Sales, Recruiting, Public Speaking, Event Management, Training, Analysis, Marketing, Program Management, Curriculum Development, Teamwork, Management, Microsoft Excel, Team Building, Leadership, Human Resources, Staff Development, Event Planning, Microsoft Office, Time Management, Team Leadership, Organizational...
Education
Nova Southeastern University 2011 — 2014
Educational Specialist Degree, Brain Base Learning
DeVry University
Bachelors Degree, Technical Management
Keller Graduate School of Management
Masters, Human Resources Management
Keller Graduate School of Management
Masters, Business Administration
Centerplate March 2015 - Present
Emerils Restaurant Orlando November 2014 - Present
Wyndham Grand Orlando Resort, Bonnet Creek November 2012 - November 2014
Universal Orlando July 2011 - July 2013
Skills
Molecular Gastronomy, Gastronomy, Seafood, Speech, Cooking, Brand Development, Brand Management, Grill, Adaco, ServSafe, Culinary Management, Culinary Skills, Restaurants, F&B Operations, Hospitality, Menu Development, Menu Costing, Food Cost Management, Public Speaking, Social Media, Food, Food Quality, Menu Engineering, F&B Management, Training, Employee Training, Cuisine, Chef, Fine Dining, Banquets, Sanitation
Education
University of Central Florida 2012 — 2014
Bachelor of Science (B.S.), Restaurant/Food Services Management, Overall 3.42, Major 3.59
Brevard Community College 2008 — 2011
Associate of Arts (A.A.), General Studies, 3.20 GPA
Brevard Community College 2008 — 2011
College Credit Certificate, Entrepreneurship/Entrepreneurial Studies, 3.2 GPA
Brevard Community College 2008 — 2010
Postsecondary Adult Vocational Certificate, Culinary Operations, 3.06 GPA
Titusville High School 2003 — 2007
H.S. Diploma, General Studies, 2.69 GPA
Jabian Consulting June 2013 - Present
Deloitte April 2011 - May 2013
Deloitte Consulting June 2009 - April 2011
Deloitte May 2008 - August 2008
Macon Bibb County 2004 - 2008
AD3 Productions August 2003 - June 2007
Universal Orlando June 2006 - August 2006
Education
University of Georgia - Terry College of Business 2004 — 2009
BBA Business Administration, BBA Risk Management and Insurance
Harvard Business School 2007 — 2007
SVMP
Cornell University - Johnson Graduate School of Management
Management Reporting: Systems and Strategies
Universal Orlando October 2013 - Present
Universal Orlando February 2012 - October 2013
Universal Orlando April 2007 - February 2012
Universal Orlando June 2006 - April 2007
Universal Orlando Resort May 2003 - June 2006
Universal Orlando Resort May 2001 - May 2003
Skills
PLC Ladder Logic, Microsoft Office, Microsoft Excel, Microsoft Word, HVAC Controls, Honeywell DCS, Energy Management, Lighting Control, Pspice, PCB layout design, Customer Service, PowerPoint, Training, Team Building, Project Management, Event Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Project Management, Project Management
Florida Agricultural and Mechanical University 2002 — 2006
Bachelor of Science (B.S.), Electronics Engineering Technology
Rochester Rotary Charitable Trusts June 2014 - Present
Final Fear (Scare Affair Inc) September 2010 - Present
Nevermore Productions February 2013 - Present
WNED-TV December 2013 - Present
ESPN: Wide World of Sports February 2013 - June 2013
Full Sail University April 2012 - August 2012
Full Sail University October 2011 - August 2012
Universal Orlando February 2011 - April 2011
Buffalo Raceway January 2006 - July 2010
DWM Productions. May 2008 - October 2009
Skills
Final Cut Pro, Camera, Video Editing, Avid Media Composer, Film Production, Lighting, Camera Operating, Film, Cinematography, Video Production, Final Cut Studio, Directing, Adobe Creative Suite, Photoshop, Digital Photography, Social Media Marketing, Social Media, Switching, TV News Production, Media Production, Art Direction, Storytelling, Interactive Storytelling, Visual Storytelling, Magicians, Special Effects, Entertainment, HD Video, Acting, Documentaries, Canon DSLR, Casting, Comedy, Videography, Camera Operation, Television, Video, Editing, Post Production, Broadcast, Feature Films, Theatre, Commercials, Short Films, Photography, Microsoft Office, Social Networking, Music Videos
Education
Full Sail University 2010 — 2012
Bachelor's degree, Film/Cinema/Video Studies
Erie Community College 2006 — 2009
Associate's degree, Communication/Media Arts
JCPenney 2009 - 2012
Universal Orlando June 2009 - August 2009
Skills
Clinicals, Retail, Cpr Certified, Microsoft Network, Phlebotomy
Education
Oak Ridge High School 2006 — 2010
High School Diploma
Everest University-South Orlando
Freelance Project Manager/Producer July 2013 - Present
Universal Orlando August 2009 - Present
AVmedia January 2014 - June 2014
Walt Disney World February 2007 - July 2013
Walt Disney World July 2011 - October 2011
Walt Disney World March 2011 - July 2011
Walt Disney World November 2005 - February 2007
Walt Disney World November 2003 - November 2005
Walt Disney World July 1999 - November 2003
Skills
Microsoft Office, Windows 7, Adobe, SAP, SAP R/3, Event Management, Event Planning, Events, Coordinating Events, Performing Arts, Stage Management, Social Networking, Corporate Events, Live Events, Public Relations, Entertainment, Production Managment, Entertainment Industry, Social Media Marketing, Social Media, Entertainment Management, Stage, Marketing Communications, Strategic Planning, Advertising, Marketing, PowerPoint, Publicity, Media Relations, Public Speaking, Fundraising, Dance, Lighting Design, Disney, Musical Theatre, Acting, Theme Parks, Time Management, Film, Festivals, Talent Booking, Producing, Concerts, Theatrical Production, Production Management, Television, Theatre, Video Production, Management
Education
Eastern Michigan University
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Johnson & Wales University
Bachelor's degree, Business Administration, Management and Operations
inVentiv Health Clinical February 2013 - Present
Fairwinds Credit Union 2011 - 2012
Universal Orlando 2010 - 2011
Regions Bank 2008 - 2009
Edward Jones 2007 - 2007
Skills
Recruiting, Sourcing, Talent Intelligence, Operations Training, Screening Resumes, Resume Writing, Quality Auditing, Financials, Quality Assurance, Interviews, Phone Screening, Temporary Placement, Pharmaceutical Industry, Hiring, Customer Service, Biotechnology, Leadership, Onboarding, Training, Human Resources, Applicant Tracking..., Management
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Human Resources Management
DeVry University-Florida 2011 — 2012
Business Management, Business Administration, Management and Operations
The Walt Disney Company June 2014 - Present
Rome International January 2014 - February 2014
Universal Orlando June 2013 - July 2013
American Airlines 1986 - 2012
Skills
Airlines, Sabre, Airports, Commercial Aviation, Flights, Aviation, Aircraft, Flight Planning, Aviation Security, Flight Safety, Airworthiness
Education
Embry Riddle Aeronautical University-Prescott 1984 — 1986
Did not finish studies
Cinemark November 2011 - Present
Universal Orlando Resort March 2015 - September 2015
VOXTELL December 2013 - March 2014
Universal Orlando September 2011 - November 2012
Walt Disney World August 2006 - August 2011
Skills
Customer Service, Microsoft Office, Entertainment, Cashiering, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Adobe Illustrator, Adobe Photoshop, Adobe Flash, Game Maker, Adobe Dreamweaver
Education
DeVry University 2008 — 2014
Bachelor of Science (BS), Multimedia Design in Web Game Programming
work from home July 2011 - Present
Universal Orlando May 2007 - Present
long john silver's September 2001 - March 2008
Skills
Legal Research, Westlaw, Legal Research Skills, Legal Writing, Pleadings, ServSafe, Legal Assistance, Microsoft Office, Time Management, Customer Service, Outlook, Litigation Support, Microsoft Word, Leadership, Mediation, Litigation, Public Speaking
Education
everest 2009 — 2014
Bachelor's Degree, legal, 3.00
Everest University-Brandon 2009 — 2011
A.S., legal
Universal Orlando March 2014 - Present
Chef Angelo's Private Dining Service June 2003 - Present
Skills
Production Managment, Event Planning, Event Management, Entertainment, Social Media, Corporate Events, Theatre, Film, Hospitality, Time Management, Creative Direction, Television, Web Design, Graphic Design, Advertising, Digital Media, Facebook, Marketing Communications, Theme Parks, Creative Writing, Tourism, Public Relations, Live Events, Marketing, Social Media Marketing, Video Production, Social Networking, Video, Sponsorship, Brand Development, Email Marketing, Trade Shows, New Media, Online Advertising, Online Marketing, Publicity
Education
Flagler College
B.A.
Network Closing Svc Inc February 2015 - Present
Merideth Nagel, P.A. December 2011 - February 2015
Universal Orlando May 2007 - March 2011
Skills
Short Sales, Real Estate, Legal Assistants, Security, Loss Prevention, Loss Mitigation, Real Property, Leadership, REO, Notary Public, Team Building, Condos, Investors, Listings, New Home Sales, Single Family Homes, Luxury, Foreclosures, Real Estate Transactions, Sellers, Investment Properties, First Time Home Buyers, Referrals
Education
Everest University-South Orlando 2007 — 2010
Associate of Science (A.S.), Criminal Investigations
South Lake High School 1999 — 2003
High School Diploma
The Kings Academy June 2013 - Present
Universal Orlando October 2011 - Present
PSAV February 2011 - Present
Student Leadership University February 2011 - October 2011
The Crossing Church March 2008 - November 2010
Christ Fellowship Church May 2005 - February 2008
Skills
Live Sound, Live Events, Production Managment, Entertainment, Video Production, Troubleshooting, Stage Lighting, Photoshop, Adobe Creative Suite, AV, Sound, Leadership, Teaching, Volunteer Management, Audio Editing, Audio Engineering, Audio Post Production, Camera, Concerts, Corporate Events, Digital Video, FOH, Final Cut Studio, HD Video, Lighting, Lighting Design, Management, Production Management, Set Design, Stage, Sound Design, Theatre, Technical Direction, Stage Management, Videography, Video Editing
Education
LeTourneau University 2005 — 2005
Collin County Community College 2002 — 2004
Commercial Music
Florida Caribbean Distillers February 2013 - Present
Universal Orlando January 2010 - February 2013
Kenaday Medical Pediatrics 2006 - 2010
OfficeMax 2003 - 2006
Skills
CAD, AutoCAD, Solidworks, Mechanical Engineering, Engineering, ANSYS, Pro Engineer, Process Scheduler, Analysis, Sales, Sales Management, Strategic Planning, Customer Service, Account Management, Team Building, Continuous Improvement, Lean Manufacturing, Negotiation, Product Development, Microsoft Excel, Process Improvement, Manufacturing
Education
Everest University-North Orlando 2008 — 2010
Associate of Science (A.S.), Health Professions and Related Clinical Sciences, Other
LTC Medicenter 1999 — 2001
LPN, Practical Nursing, Vocational Nursing and Nursing Assistants
Lockheed Martin Mission Systems and Training September 2014 - Present
Lockheed Martin Mission Systems and Training April 2012 - September 2014
Lockheed Martin Space Systems Company April 2010 - April 2012
UCF/ Lockheed Martin CWEP November 2008 - July 2009
Universal Orlando December 2007 - July 2009
Skills
Attention To Detail, Teamwork, Operational Excellence, Microsoft Office, Microsoft Excel, PowerPoint, Analysis, Data Analysis, Time Management, Microsoft Word, Customer Service
Education
National University of Ireland, Galway 2014 — 2014
Irish Studies Diploma, 4.0
Regis University 2014 — 2014
Irish Studies Certificate, 4.0
University of Central Florida - College of Business Administration 2007 — 2009
Bachelors, Business Administration, 3.16
College of Central Florida 2005 — 2007
Associates, General, 3.53
SoftRock August 2014 - Present
Universal Orlando May 2010 - October 2013
Computer Consultants and Merchants May 2007 - May 2010
Vaco Technology March 2007 - May 2007
Bobcat of Central Florida May 2006 - February 2007
RCG Global Services 2005 - 2006
Mosaic Technology Group January 2005 - May 2005
Permond Solutions Group September 2002 - September 2003
Mosaic Tech January 2002 - March 2002
Renaissance Worldwide July 2001 - November 2001
Skills
Troubleshooting, Computer Hardware, Software Installation, Windows 7, XP, BMC Remedy, Active Directory, Windows Server, VPN, Workstations, Network Administration, DHCP, Theme Parks, POS, Hardware, Windows, System Administration, Operating Systems, Microsoft Office, Technical Support, Customer Service, Outlook, Blackberry, Networking, C#, HTML, Remote Desktop, Laptops, TCP/IP, Linux, Norton Ghost, HP, Printers, Help Desk Support, Microsoft Exchange, Microsoft Office 2007, Access, Microsoft Excel, Call Center, Computer Repair, C++, SharePoint, Visio, Software Documentation, Windows 8, Visual C#, Java, JavaScript, HTML 5, OS X
Education
University of Central Florida 2014 — 2016
Bachelor's Degree, Software Development, Junior
Valencia College 2011 — 2014
Associate's Degree, Computer Programming and Analysis, Graduate (Junior)
DeVry University-Florida
Electrical and Electronics Engineering
Osceola High School
LMG, Inc. December 2014 - Present
Universal Orlando November 2012 - Present
Disney Cruise Line September 2013 - December 2014
Universal Orlando July 2009 - November 2012
Skills
Special Events, Microsoft Office, Attractions, Guest Service, Theme Parks, Event Management, Event Planning, Hospitality, Customer Service, Facebook, Tourism, Social Media Marketing
Education
University of Central Florida 2009 — 2012
Bachelor of Science (B.S.), Meeting and Event Planning
Brevard Community College 2006 — 2009
Associate of Arts (AA), General Studies
Student Assembly of the State University of New York March 2015 - Present
Best Buy September 2014 - Present
Best Buy September 2009 - February 2014
KeyBank April 2010 - August 2011
Partsearch Technologies September 2009 - November 2010
ManpowerGroup February 2010 - April 2010
Sonic Drive-In May 2009 - November 2009
Universal Orlando May 2000 - December 2008
Walmart May 2002 - November 2005
Army National Guard May 2000 - May 2005
Skills
Management, Sales, Data Entry, Social Networking, Event Planning, Customer Service, PowerPoint, Marketing, Microsoft Word, CRM, Teamwork, Microsoft Office, Public Speaking, Microsoft Excel, Social Media, Social Media Marketing, Leadership, Leadership Development
Education
State University of New York College at Brockport 2015 — 2017
Bachelor's Degree, Marketing
SUNY Ulster Community College 2013 — 2014
Associate's degree, Business Administration and Management, General
SUNY Columbia Greene Community College 2011 — 2012
Massage Therapy/Therapeutic Massage, 2.48
Everest University-South Orlando 2004 — 2005
Certificate, Massage Therapy/Therapeutic Massage, 3.5
Rural/Metro Corporation November 2014 - Present
Universal Orlando Resort October 2009 - November 2014
City of Orlando February 2013 - May 2013
Walt Disney World June 2003 - October 2010
Universal Orlando August 2007 - October 2009
Marriott Vacation Club International March 2009 - September 2009
Fox 61 Chattanooga August 2006 - August 2007
Hamilton County Department of Education June 1999 - June 2003
Skills
Customer Service, Hospitality, Resorts, Leadership, Security, Security Operations, Front Office, Hospitality Industry, Training, Hotels, Customer Satisfaction, Social Media, Emergency Management, Concierge Services, Guest Service Management, Microsoft Office, Theme Parks, Hotel Management, Computer Hardware, Computer Repair, Multitasking Skills, Emergency Medical..., First Responder, Computer Software..., Emergency Services, Skilled Multi-tasker, Radio Communication
Education
National Academies of Emergency Dispatch
Advanced Emergency Medical Dispatcher Certification, Emergency Dispatch
Transportation Security Administration
Explosive Threat Recognition
FEMA Emergency Management Institute
Incident Command Structure and Implimintation, Emergency Services and Operations
Chattanooga State Community College
GED, Passed in Top 10%
Universal Orlando May 2012 - Present
TravelClick October 2011 - May 2012
Wyndham Vacation Ownership December 2008 - October 2011
Wyndham Vacation Ownership January 2008 - December 2008
Wyndham Vacation Ownership May 2006 - January 2008
Fairfield Resorts May 2005 - May 2006
Scholastic November 2004 - May 2005
Air Age Media November 2002 - November 2004
MBI Inc. December 2000 - November 2002
Branson Ultrasonics May 2000 - December 2000
Skills
P&L Management, Digital Marketing, Direct Marketing, CRM, E-commerce, Online Marketing, Strategic Planning, Web Development, Database Systems, Operations Leadership, Project Management, Leadership & Development, Interactive Marketing, Marketing Strategy, Process Improvement, Business Strategy, Brand Developement, Six Sigma, Web Services, Integrated Marketing, Account Management, Call Center..., Online Advertising, Financial Forecasting, Business Analysis, Leadership, Advertising, Marketing, Social Media, Sales, Forecasting, Management, Market Planning, Budgets, PPC, Cross-functional Team..., Product Marketing, Brand Management, Customer Retention, SEO, Product Development, Email Marketing, Lead Generation, Competitive Analysis, Web Marketing, Marketing Management, Analytics, SEM, Web Analytics, Strategic Partnerships
Education
Pace University - Lubin School of Business 2001 — 2005
M.B.A., Marketing and Information Systems
New York University 1998 — 2001
B.A., Psychology and Sociology
Emory University 1997 — 1998
N/A, Biology and Chemistry
The Ritz-Carlton Hotel Company, L.L.C. March 2015 - Present
Renaissance Grand Hotel January 2014 - April 2015
The Ritz-Carlton, New Orleans September 2012 - January 2014
Orlando World Center Marriott Resort and Convention Center December 2011 - September 2012
Marriott International July 2009 - December 2011
Universal Orlando 2007 - 2009
Skills
Hospitality Management, Food & Beverage, Front Office, Catering, Hotel Management, Event Management, Event Planning, Revenue Forecasting, Client Billing, Banquets, Leadership, Hospitality, Resorts, Hotels, Property Management...
Education
University of Central Florida 2005 — 2007
Hospitality Administration/Management
Eastern Florida State College 2003 — 2005
Associate of Arts (A.A.), Business Administration
Walt Disney World October 2013 - Present
Universal Orlando June 2013 - Present
Lakeland Recreation May 2012 - September 2012
Lakeland Recreation July 2011 - September 2011
Cedar Fair Entertainment Company May 2010 - August 2010
VG's Grocery May 2008 - August 2008
Skills
Food Preparation, Cash Handling Experience, Food Service Management, Product Display, Inventory and Stock, Food, Food Safety, Food Service, Food & Beverage, Process Scheduler, Hospitality Industry, Customer Service, Restaurants, Culinary Skills, Menu Development, Restaurant Management, Banquets
Education
Central Michigan University 2008 — 2013
Bachelor of Applied Arts (B.A.A.), Food Service Administration/Hospitality Management
Romeo High School 2004 — 2008
High School Diploma
TJX April 2005 - Present
Yankee Candle Company May 2000 - April 2005
Universal Orlando April 1994 - May 2000
Skills
Project Planning, Store Management, Social Media, Trend Analysis, Apparel, Asset Allocation, Customer Service, Fashion, Inventory Management, Merchandise Planning, Merchandising, Retail, Visual Merchandising
Education
Flagler College 1988 — 1991
Bachelor of Arts, Communications, English and Theatre
Herschend Family Entertainment 2004 - Present
Universal Studios Dubailand 2007 - 2008
Universal Parks & Resorts 2002 - 2004
Universal Orlando 2001 - 2002
Showquest Studios 1999 - 2000
Universal Studios Design & Development 1995 - 1999
Walt Disney Imagineering - EPCOT 1993 - 1995
Walt Disney Imagineering 1990 - 1993
Skills
Scheduling, Design Management, Theme Parks, Attractions, Contract Negotiation, Creative Direction, Creative Concept..., Creative Problem Solving, Budgeting, Budget Management, Art Direction, Storytelling, Budgets, Process Scheduler, Entertainment, Tourism, Event Management, Product Development, Team Building, Operations Management, Concept Design, Project Planning, Strategic Planning, Management, Public Speaking, Concept Development, Marketing Strategy, Themed Entertainment, Marketing, Theatre, Hotels, Leadership, Stage, Resorts, Video Production, Production Managment, Film, Disney, Brand Development, Television, Event Planning, Advertising, Social Media Marketing, Public Relations, Hospitality, Trade Shows, Sponsorship, Social Networking, Live Events, Marketing Communications
Education
West Virginia University 1974 — 1980
M.A., Theater Design/Technical Theater
Fairmont State University 1972 — 1974
B.A. (cum laude), Acting/Directing
Hampton University 1970 — 1972
Acting/Directing
Kecoughtan High School
The Walt Disney Company April 2010 - Present
Universal Orlando October 2005 - Present
Walt Disney World August 2004 - Present
Eastern Connecticut State University August 2002 - August 2004
Skills
Food & Beverage, Customer Service, Lighting, Electricians, Hospitality, Microsoft Excel, Photoshop, Computer Hardware, Entertainment, Software Installation, OS X, Team Building, Hotels, Microsoft Word, Outlook, ride and show animation
Education
Eastern Connecticut State University 1999 — 2004
Bachelor, Computer Graphic Design
Howell Cheney Technical High School 1994 — 1999
Microcomputer Software Tech
Mid Florida Tech
Inside Wireman Electrical Tech, Electrician
Extra Space Storage February 2014 - Present
Enterprise Rent-A-Car February 2013 - January 2014
AX Armani Exchange August 2011 - January 2012
Best Buy August 2009 - March 2011
Publix April 2008 - August 2009
Universal Orlando October 2007 - March 2008
Skills
Graphic Design, Web Design, Adobe Creative Suite, InDesign, Photoshop, Graphics, Dreamweaver, Photography, Logo Design, Flash, Problem Solving, Customer Service
Education
DeVry University
Bachelor of Science, Multi Media and Design
College Now Program at John Jay College Research AssistantUCF Wellness CenterOctober 2011 - May 2013
Universal Orlando June 2012 - December 2012
Textbook Solutions April 2011 - December 2011
University of Central Florida January 2011 - May 2011
City of Sunrise June 2007 - August 2010
Skills
Forensic Psychology, Mental Health Counseling, Community Health, Experience Working with..., Research, SPSS, Teaching, Market Research, Strategic Planning, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, PowerPoint, Negotiation, Short Films, Final Cut Pro, English, Windows, Outlook, Editing, Sales Operations, ABBYY FlexiCapture, Digivey, Qualitative Research, Leadership, Training, Mental Health, Data Entry, Survey Design
Education
City University of New York-John Jay College of Criminal Justice 2013 — 2015
Master of Arts (M.A.), Forensic Mental Health Counseling
University of Central Florida 2009 — 2013
Bachelor of Science (B.S.), Psychology, Cum Laude
University of Central Florida 2009 — 2013
Undergraduate Certificate, Behavioral Forensics
Kroger August 2014 - March 2015
Walt Disney World 2007 - 2010
Universal Orlando 2007 - 2010
Skills
Acting, Theatre, Voice Acting, Entertainment, Singing, Musical Theatre, Stage, Stage Management, Improvisation, Comedy, Social Media, Sound, Film, Event Management, Customer Service, Music, Microsoft Word
Education
Fairmont State University 2010 — 2014
English / Communications
Kyle Hebert Voice Acting Consultation 2013 — 2013
Voice Acting
Morgantown High School 2001 — 2005
High School Diploma
Mark Wayne Adams, Inc. August 2013 - Present
Universal Orlando August 2010 - August 2013
PwC September 2006 - August 2010
Skills
Auditing, SEC filings, Big 4, Internal Controls, Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Internal Audit, Financial Accounting, Cash Flow, Variance Analysis, General Ledger, Financial Modeling, Sarbanes-Oxley, GAAP
Education
Flagler College 1990 — 1994
Bachelor of Arts (B.A.), Accounting and Spanish
Forest High School 1986 — 1990
High School Diploma
Tender nursing care February 2014 - Present
Universal Orlando October 2013 - February 2014
Market Vision Gateway Research February 2013 - February 2014
Tender Nursing Care July 2012 - February 2013
Medical Placement Staffing May 2007 - February 2013
Kindred Transitional Care and Rehabilitation October 2011 - July 2012
Mother Angeline McCrory Manor April 2008 - October 2011
Kendra's Kiddie Kare February 2008 - June 2011
Skills
Activities of Daily..., Vital Signs, Risk Assessment, Output, Intakes, Patient Safety, Direct Patient Care, Quality Patient Care, Patient Support, Patient Outcomes, Standard Precautions, Comfortable working..., Comfortable working in..., Paper and Computer..., Patient therapeutic..., Nursing, Healthcare, Medical Records, HIPAA, Elder Care, Time Management, EKG, Compassion, Phlebotomy, Telephone Skills, Appointment Scheduling, Medical Assisting, Medical Terminology, Fax, ICD-9, Medicare, AED, Childcare, Medicine, Medication..., Public Speaking, Patient Education, IV, Dependable Team Player, Clerical Skills, EMR, Chart, Blood Pressure, Filing, Venipuncture, Nursing Care, Phone Etiquette, Patient Advocacy, Infection Control, Patience
Education
Columbus State 2007 — 2012
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Columbus State 2008 — 2008
Certificate, CNA
Everest Ins. (Formerly Bryman Ins.) 2005 — 2006
Diploma, Medical/Clinical Assistant, 3.875
Seminole Hard Rock Hotel and Casino Tampa March 2013 - Present
Hard Rock Hotel Universal Orlando January 2010 - December 2012
Universal Orlando October 2009 - January 2011
Skills
Banquets, Food & Beverage, Restaurants, Fine Dining, Catering, Chef, Menu Development, Restaurant Management, Cuisine, Culinary Skills, Food Quality, Menu Costing, Food Service, Cooking, Hospitality Management, Recipes, Labor Control, Sanitation, Pre-opening, Food Preparation, Hygiene, Pastry, Culinary Management, New Restaurant Openings, Micros, Food Safety, Gourmet, Serve Safe Certified, Seafood, Dinners, Baking, ServSafe, Menu Engineering
Education
DeVry University-Florida
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Full Sail University October 2013 - Present
Universal Orlando May 2010 - Present
CCS Presentation Systems April 2012 - September 2013
Skills
Video, AV
Education
Emerson College 2006 — 2009
Bachelor of Arts (BA), Visual Media Arts
Gold Spike Hotel & Casino April 2015 - Present
Vegas Indoor Skydiving October 2010 - April 2015
Prestige at the Palazzo Resort Hotel and Casino November 2007 - October 2011
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. November 2007 - July 2010
Venetian Resort Hotel and Casino April 2006 - November 2007
The Venetian Resort Hotel and Casino May 2005 - April 2006
The Venetian Resort Hotel and Casino October 2004 - April 2005
Sports Magic, Inc February 2002 - October 2003
Universal Orlando January 1998 - October 2003
Walt Disney World January 2000 - April 2001
Skills
Entertainment, Public Relations, Customer Service, Hotels, Resorts, Casino, Marketing, Food & Beverage, Hospitality Management, Hospitality Industry, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking, Networking, Promotions, PowerPoint, Tourism, Event Planning, Management, Social Media Marketing, Trade Shows, Event Management, Hospitality, Marketing Strategy, Corporate Events, Restaurants, Advertising, Pre-opening, Training, Front Office, Budgets, Hotel Management, Team Building, Revenue Analysis, Sales, Online Marketing, Catering, Banquets, Leadership, Customer Satisfaction, MICROS, Facebook, Meeting Planning, Marketing Communications, Online Advertising, Email Marketing, Time Management, Public Speaking
Education
University of Phoenix 2014 — 2016
Bachelor of Science in Business Management, Marketing
College of Southern Nevada 2012 — 2014
Associate's degree, Business Management
College of Southern Nevada 2012 — 2014
Associate of Arts (AA), General Studies
Valencia Community College 1995 — 1997
Hospitality
Montverde Academy October 2013 - Present
Montverde Academy February 2011 - December 2011
Universal Orlando February 2010 - June 2011
Skills
Event Management, Event Planning, Microsoft Office, Customer Service, Public Speaking, Marketing Communications, Tourism, Social Networking, Facebook, Language Teaching, Education, Social Media, Teaching, English
Education
Clemson University 2006 — 2008
Masters, Parks, Recreation and Tourism Management
Universidade Anhembi Morumbi 2000 — 2004
Tourism Management, Travel and Tourism
Universal Orlando Resort September 2012 - Present
ULTA Beauty June 2011 - Present
Universal Orlando February 2010 - September 2012
Aveda Institute Orlando April 2010 - May 2011
International Accounts Payable Professionals January 2007 - October 2009
Saks Fifth Avenue Incorporated November 2003 - January 2009
Walt Disney World Resort August 2001 - July 2004
Walt Disney World Resort August 2001 - February 2002
Civil Engineering Clark College August 1999 - August 2001
Skills
Beauty Industry, Customer Satisfaction, Customer Service, Team Building, Social Networking, Training, Event Management, Marketing Strategy, Advertising, Event Planning, Marketing, Sales, Social Media Marketing, Strategic Planning
Education
Aveda Institute Orlando 2010 — 2011
Cosmetology Science, Cosmetology
Clark College 2000 — 2001
Engineering
Cosmetology Aveda Institute Orlando
Marriott International May 2015 - Present
Marriott International May 2013 - May 2015
Marriott International September 2010 - May 2013
Marriott International April 2007 - November 2010
Marriott International January 2005 - April 2007
Marriott International May 2001 - December 2004
Marriott International August 1999 - April 2001
Universal Orlando March 1997 - April 1999
Disney Parks & Resorts June 1994 - March 1997
Skills
E-commerce, Online Marketing, Search Engine..., SEM, Hotels, PPC, Social Media Marketing, Email Marketing, Web Analytics, Hospitality, Marketing Strategy, Digital Marketing, Social Media, Marketing Communications, SEO, Online Advertising, Competitive Analysis, Tourism, Marketing, Strategy, Advertising, Integrated Marketing, Market Planning, Media Planning, Management, Leadership, Public Relations, Content Strategy, Business Strategy, Team Management, Content Management, Customer Acquisition, Mobile Marketing, Strategic Partnerships, Digital Strategy, Lead Generation, Direct Marketing, Brand Management, Marketing Management, Interactive Marketing, Analytics, Google Adwords, Google Analytics, Omniture, B2B Marketing, Brand Development, Trade Shows
Education
Cornell University 2006 — 2006
eCornell Master's Certificate
Universidade de Brasília 1988 — 1992
Bachelor's
Hilton Orlando August 2010 - Present
Ruth's Chris Steak House Orlando July 2007 - August 2010
Conde Nast August 2006 - July 2007
Universal Orlando 1990 - 1999
Skills
Marketing, Sales, Hospitality, Meeting Planning, Catering, Corporate Events, Event Planning, Event Management, Strategic Planning, Hospitality Industry, Hotels, Negotiation, Convention Services, Food & Beverage, Contract Negotiation, Budgets, Banquets, Hospitality Management, Hotel Management, Public Speaking, Resorts, Restaurants, Revenue Analysis, Social Media Marketing, Tourism, Trade Shows
Education
Ferris State University 1984 — 1987
Bachelor of Science, Television and Film Production
PAE April 2010 - Present
Jacob Engineering August 2007 - April 2010
Universal Orlando March 2007 - August 2007
Coalescent Technologies February 2004 - April 2007
SRS Technologies July 2003 - February 2004
United States Air Force June 1983 - July 2003
Skills
Security Management, Time Management, C4ISR, Military, Explosives, Directing, UHF, Security Clearance, Explosive Ordnance..., Counterterrorism, Air Force, Military Operations, Force Protection, Special Operations, National Security, Defense, Army, Command, Homeland Security, Weapons, Tactics, CBRN, Top Secret, Electronic Warfare, Military Training, Information Assurance, Government Contracting, Combat, Intelligence, Exercises, Operational Planning, Military Experience, Afghanistan, Military Logistics, Navy, DoD, COMSEC, NATO, Contingency Planning, Readiness, Intelligence Analysis, Joint Military..., UAV, Reconnaissance, Ordnance, SIGINT, Defence, Counterinsurgency, Intelligence Community, Weapons of Mass...
Education
Columbia College 2000 — 2003
Bachelor of Arts (B.A.), Business Administration and Management, General
Eastern Florida State College 1999 — 2000
Associate of Arts (A.A.)
Community College of the Air Force
Associate of Sciences (AS), Explosive Ordnance/Bomb Disposal
Sodexo Corporate Service Solutions September 2015 - Present
Sodexo Corporate Services April 2010 - Present
Restaurant Associates July 2007 - June 2009
Sodexo Corporate Services February 2004 - July 2007
Orange Lake Resort November 2000 - January 2004
Universal Orlando February 1990 - October 2000
Skills
Catering, Food, Restaurants, Fine Dining, Food Service, Hospitality, Menu Development, Restaurant Management, Food, Food Safety, Sanitation, Employee Relations, Event Management, Event Planning, Performance Management, Succession Planning, Training, Purchasing, Hiring, Hotels, Culinary Skills, Banquets, Food & Beverage, Hospitality Industry, Income Statement, Resorts, Hotel Management, Hospitality Management, Operations Management, P, Pre-opening
Education
Dekalb Community College 1980 — 1982
Assocates, Business
Dekalb Community College 1980 — 1982
Associate's degree, Business Administration and Management, General
m-ize July 2014 - January 2015
Florida Hospital October 2009 - March 2014
Universal Orlando May 2008 - May 2010
Skills
Photoshop, Graphic Design, Illustrator, InDesign, Adobe Creative Suite, Web Design, Microsoft Office, Logo Design, Interior Design, Photography, Mac, Dreamweaver, Adobe Acrobat, OS X, After Effects, Final Cut Pro, HTML, Typography
Education
Full Sail University 2011 — 2014
Bachelor's Degree, Digital Arts and Design
Daytona Beach Community College 2008 — 2011
Walt Disney World March 2005 - Present
Universal Orlando February 1995 - February 2005
Skills
EHS, Emergency Management, Theme Parks
Education
Clemson University 1987 — 1991
Management, Industrial Safety & Health concentration
Flight Safety Academy July 2013 - Present
National Airlines January 2013 - July 2013
Spirit Airlines December 2011 - January 2013
Universal Orlando May 2009 - February 2012
Skills
Airlines, Flights, Aviation, Airports, Commercial Aviation, Aircraft, Flight Safety, Flight Planning, Piloting, Charter, Civil Aviation, Aviation Security, Airline Management, Aeronautics
Education
Embry-Riddle Aeronautical University 2007 — 2011
Bachelor's degree, Aeronautical Science
LAKE MARY HIGH SCHOOL 2003 — 2007
High School Diploma
REI November 2012 - Present
Maxwell Information Arts January 2011 - November 2012
Herrera Environmental Consultants, Inc. March 2005 - January 2011
The Louverture Project December 2003 - December 2009
LYV Enterprises, Inc. May 2001 - January 2003
Universal Orlando May 1991 - January 2001
Impact Entertainment Group November 1999 - September 2000
SAK Theatre Company March 1997 - September 1999
Walt Disney World September 1994 - April 1999
Skills
Content Management, Information Architecture, User Experience, Taxonomy, Content Strategy, Information Management, Metadata, WordPress, CSS, Writing, User-centered Design, XML, Microsoft Office, E-commerce, Photography, OS X, HTML, Creative Writing, Podcasting, Web Design, Editing, Interaction Design, Illustrator, Public Speaking, Agile, Mac OS X, InDesign, Adobe Creative Suite, User Experience Design, CMS, Agile Methodologies
Education
University of Washington 2009 — 2011
MS, Information Management
East Carolina University 1985 — 1989
BFA, Theatre
Universal Orlando July 2004 - Present
Zora Festival 2010 - 2013
Zora Festival 2010 - 2013
Universal Orlando January 2000 - July 2004
Universal Orlando August 1994 - June 2000
Skills
Event Planning, Corporate Events, Meeting Planning, Event Management
Education
Emerson College 1984 — 1988
BA, Mass Communications
Benjamin Banneker Academic High School 1981 — 1984
HarperCollins Publishers June 2013 - Present
Dennehy PR May 2010 - September 2010
WBZ-TV July 2009 - October 2009
WFXT-TV September 2005 - March 2009
NBC Universal March 2004 - September 2005
Clear Channel Radio October 2001 - March 2004
Universal Orlando October 2000 - October 2001
Radio Disney December 1998 - March 2000
Universal Studios May 1997 - October 1997
Skills
Editing, Social Networking, Event Planning, Journalism, Marketing, Proposal Writing, Management, Negotiation, Television, Broadcast, Video Production, Social Media, Press Releases, Media Relations, Public Relations, Entertainment, Event Management, Video, Digital Media, Newsletters, Video Editing, Blogging
Education
Emerson College 1993 — 1997
Bachelor of Science Degree, Mass Communications
Cherie Rivett & Assoc., Inc. January 2002 - Present
Universal Orlando May 1998 - January 2002
Frito Lay July 1988 - July 1998
Skills
Leadership Development, Employee Relations, Succession Planning, Talent Management, Change Management, Talent Acquisition, Recruiting, Strategic Planning, Organizational Design, Career Development, Employee Benefits, Executive Coaching, Organizational..., Human Resources, Organizational..., Employee Engagement, Training, HRIS, Leadership, Management, Mergers & Acquisitions, Performance Management, Employee Training, Personnel Management, Hiring, Workforce Planning, HR Consulting, Management Development, Culture Change, Onboarding, Coaching, 360 Feedback, Labor Relations, Performance Improvement, Workshop Facilitation, Interviews, Executive Search, Conflict Resolution, Executive Development, Employment Law, Employer Branding, Applicant Tracking..., Benefits Administration, Team Building, College Recruiting
Education
Central Michigan University 1975 — 1979
Bachelor of Science (BS), Education
Walt Disney World September 2012 - Present
Universal Orlando March 2007 - February 2012
Hungry Howie's Pizza, Inc. August 2006 - April 2007
Adventure Landing 2000 - 2001
Skills
Camera Operating, Film Editing, Camera, Producing, Final Cut Pro, Film Production, Screenwriting, Camera Operation, Video Editing, Short Films, Feature Films, TV production, Film Directing, Camera Operator, Adobe Creative Suite, Entertainment, Film
Education
University of Central Florida 2002 — 2006
BA, Film
Daytona Beach Community College 1999 — 2001
AA, Communications
AirTran Airways April 2011 - Present
Universal Orlando September 2010 - Present
International RAM Associates 2010 - April 2011
Eagle Trade Network LLC February 2009 - May 2010
English Days at Disney June 2007 - August 2008
Education
Embry-Riddle Aeronautical University 2008 — 2010
Aviation Business Management, Business
The Delta Employees & Retirees Care Fund June 2012 - Present
Universal Orlando June 2006 - October 2007
The Walt Disney Company November 2004 - June 2006
Delta Air Lines September 1973 - October 2004
Skills
Sales Management, Airlines, Competitive Analysis, Revenue Analysis, Business Development, Travel Management, Strategic Planning, Sales, Management, Strategic Partnerships, Budgets, Pricing, Account Management, Program Management, Leadership, Marketing Management, Contract Negotiation, Team Building, Time Management
Education
City University of New York 1970 — 1973
Marketing
Universal Orlando 2006 - Present
The Walt Disney Company 1999 - Present
Penobscot Theatre Company August 2014 - September 2014
Palm Beach Dramaworks June 2014 - August 2014
Plaza Theatre 2014 - 2014
Winter Park Playhouse 2014 - 2014
Mad Cow Theatre 2013 - 2014
Titusville Playhouse 2013 - 2014
Missouri Street Theatre 2013 - 2013
American Stage Theatre Company 2013 - 2013
Skills
Theatre, Stage, Acting, Musical Theatre, Improvisation, Dialects, Performing Arts, Singing, Film, Plays, Comedy, Drama, Entertainment, Music, Voice Over, Stage Management, Voice Acting, Shakespeare, Character Animation, Dance, Casting, Theatrical Production, Directing, Stage Combat, Broadway, Choreography, Sketch Comedy, Festivals, Commercials, Playwriting, Feature Films, Production Managment, Physical Theatre, Improvisational Comedy, Ballet, Puppetry, Short Films, Arts Administration, Jazz Dance, Set Design, Vocal, Independent Film, Screenwriting, Television, Teaching Acting, Vocal Coaching, Film Production, Character Actor, Contemporary Dance, Bacon
Education
Dickinson College 1989 — 1996
BA, Dramatic Arts
American Musical and Dramatic Academy
Certificate of Advanced Study, Musical Theatre
Pascack Hills High School
The Walt Disney Company October 2012 - Present
Disney Animal Kingdom January 2005 - Present
Hertz Rent-A-Car March 2009 - February 2010
Universal Orlando June 2008 - March 2009
Enterprise Rent-A-Car April 2007 - May 2008
Anheuser-Bush, Inc., Sea World April 2006 - December 2007
Disney Vacation Club June 2004 - December 2005
Skills
Marketing, Sales, Customer Service, Market Research, Social Media Marketing, Event Management, Event Planning, Marketing Strategy, Marketing Communications, Account Management, Cold Calling, Social Media, Advertising, CRM, Facebook, Strategic Planning
Education
Central Michigan University 1999 — 2004
BA in Business Administration, Marketing
BCD M&I May 2015 - Present
Hotel Granduca October 2014 - May 2015
Four Seasons Hotels and Resorts June 2013 - October 2014
Fairmont Hotels and Resorts March 2010 - March 2013
Fairmont Hotels & Resorts October 2008 - March 2010
Universal Orlando May 2007 - October 2008
SeaWorld Orlando April 2006 - May 2007
Walt Disney World 2002 - 2004
Skills
Hospitality Management, Hospitality, Hotels, Banquets, Catering, Food & Beverage, Corporate Events, Hospitality Industry, Menu Development, Meeting Planning, Hotel Management, Event Management, Customer Service, Entertainment, Sales, Revenue Analysis, Convention Services, Resorts, Public Relations, Sales Management, New Business Development, Solution Selling
Education
Cornell University 2010 — 2011
Certificate in Hospitality Management, Hospitality Management
University of Central Florida
Communications
Universal Orlando Resort April 2014 - Present
Universal Orlando May 2012 - Present
Universal Orlando September 2009 - June 2012
Universal Orlando Resort November 2006 - August 2009
Universal Orlando July 2004 - September 2006
Universal Orlando June 2003 - July 2004
Skills
Marketing Strategy, Marketing, Hospitality, Social Media Marketing, Event Management, Marketing Communications, Email Marketing, Public Relations, Lead Generation, SEO, SEM, Online Advertising, Online Marketing, Sales, Trade Shows, Customer Service, Sales Management, Staff Supervision, Tourism
Education
Northeastern University - Graduate School of Business Administration 2008 — 2010
MBA, Business
University of Central Florida 2000 — 2004
Bachelor of Science, Information Technology
Walt Disney World July 2013 - Present
Universal Orlando November 2012 - May 2013
Meike International Trade company October 2010 - February 2012
Skills
Mandarin, International Trade, Customer Service, English, Translation, Sourcing, Business Strategy, Chinese, Event Management, Event Planning, Teamwork, Sales
Education
Dickinson State University 2009 — 2009
no, Human Resources Management/Personnel Administration, General
Xi'an Siyuan University 2005 — 2009
Bachelor of Science (BS), International Business
Merlin Entertainments plc March 2015 - Present
Pima Air and Space Museum July 2012 - March 2015
Arizona Sonora Desert Museum May 2011 - August 2012
Universal Orlando 2006 - April 2011
Medieval Times Florida July 1993 - November 2006
Skills
Marketing Research, Brand Management, Tourism, Hospitality, Sales, Hotels, Event Management, Social Media, Customer Service, Marketing Strategy, Event Planning, Budgets, Marketing, Social Media Marketing, Advertising, Strategic Planning, Public Speaking, Trade Shows, Hospitality Industry, Management, Contract Negotiation, Market Research, Promotions, Market Planning, Social Networking, Email Marketing, Training, Leadership, Online Marketing, Online Advertising, Public Relations, Team Building, Account Management, Customer Satisfaction, Sponsorship, Corporate Events, Sales Management, Meeting Planning, Marketing Management, Food & Beverage, Hospitality Management, Lead Generation, Marketing Communications, Resorts, New Business Development
Education
Columbia College Chicago 1989 — 1993
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Discovery Cove June 2011 - Present
Universal Orlando September 2008 - November 2008
Universal Orlando June 2007 - November 2007
Education
DePaul University 2010 — 2012
BFA Theatre Arts, Theatrical Directing, Cinema & Pre-Law
Roosevelt University 2009 — 2010
BFA, Acting
Wuesthoff Health Systems August 2012 - Present
Universal Orlando December 2010 - October 2011
Universal Orlando July 2008 - November 2010
Peabody Hotel Group December 2006 - May 2008
Sir Walter Uniforms June 2002 - December 2006
Skills
Certified EKG Technician, Certified Phlebotomy..., CPR/ BLS with AED for..., Customer Service, Social Networking, Hotels, Hospitality Industry, Luxury, Social Media, Event Planning, Training, Customer Satisfaction, Sales, Phlebotomists, Resorts, Social Media Marketing, Hospitality, Purchasing, Retail, Hospitality Management, Tourism, Call Centers, E-commerce, Cpr Certified, Event Management, Inventory Management
Education
Keiser University 2011 — 2012
Associate of Science (A.S.), Medical Assisting
University of Central Florida 2006 — 2009
Bachelor of Science, Event Management
Brevard Community College 2006 — 2006
Associate of Arts
Flagler College 2003 — 2006
Business Administration
My MacBook March 2009 - Present
Universal Orlando February 1993 - March 2008
Skills
Social Media, Public Speaking
Education
Eastern Michigan University 1986 — 1991
BS, Communications and Theatre Arts-Literature
Universal Orlando April 2013 - Present
Walt Disney World May 2010 - April 2013
IKEA May 2009 - May 2010
Walt Disney World April 1998 - March 2009
Walt Disney World 1998 - January 2009
The Walt Disney Company 1999 - 2009
Skills
Team Building, Creative Development, Visual Merchandising, Promotions, Merchandising, Leadership, Creative Direction, Event Planning, Social Networking, Marketing, Inventory Management, Social Media, Social Media Marketing, Time Management, Fashion, Event Management
Education
Community College of Rhode Island 1988 — 1990
A.S., Education
SeaWorld Parks & Entertainment June 2014 - Present
Walt Disney World January 2014 - June 2014
Universal Orlando August 2013 - November 2013
Walt Disney World November 2012 - October 2013
Walt Disney World January 2013 - June 2013
SeaWorld Parks & Entertainment October 2012 - November 2012
SeaWorld Parks & Entertainment August 2012 - November 2012
Susan Woo February 2009 - March 2009
Skills
Theme Parks, Guest service, Social Media, Public Speaking, Marketing, Advertising, Leadership, Communication, Customer Service, Event Planning, PowerPoint, Tourism, Microsoft Word, Facebook, Microsoft Office, Music, Teamwork, Customer Satisfaction, Hospitality, Sales, Retail, Event Management, Microsoft Excel, Time Management, Food & Beverage, Fundraising, Entertainment, Hospitality Management, Outlook, Team Leadership, Hospitality Industry, Guest Recovery, Leadership Development, Coaching, Fashion
Education
University of Central Florida – Rosen College of Hospitality Management 2010 — 2013
Bachelor of Science (B.S.), Hospitality Management
Valencia Community College 2009 — 2010
Associate of Arts (A.A.)
Fashion Institute of Technology 2008 — 2009
Advertising and Marketing Communications
Walmart Titusville August 2015 - Present
Walmart April 2013 - August 2015
Universal Orlando August 2012 - March 2013
Seaworld Parks and Entertainment December 2011 - August 2012
SeaWorld Orlando May 2010 - January 2011
SeaWorld Parks and Entertainment February 2010 - January 2011
Pizza Hut August 2006 - October 2008
Skills
Theme Parks, Customer Service, Sales, Tourism, Microsoft Word, Hospitality, PowerPoint, Hospitality Management, Microsoft Excel, Social Media, Public Speaking, Microsoft Office
Education
University of Central Florida 2009 — 2012
Bachelor, Science Hospitality Management; Theme Park and Attraction Management
Eastern Florida State College 2007 — 2009
AA, General
Astronaut High School
Cool Stuff Games February 2014 - Present
Topper's Creamery June 2013 - January 2014
Rosen College of Hospitality Management June 2010 - December 2013
Bloomingdale's January 2013 - July 2013
Pinkberry Ventures, Inc 2012 - 2013
Universal Orlando May 2011 - April 2012
Skills
Customer Oriented, Team-oriented, Friendly Personality, Service Focused, Cash Handling Experience, Microsoft Office, Computer Proficiency, Dedication to..., Dependable Team Player
Education
University of Central Florida 2010 — 2013
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management, 3.5
Daytona College 2005 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Pitney Bowes October 2014 - Present
Boys & Girls Club of St. Lucie County 2012 - Present
IVI International, Inc. February 2014 - October 2014
PFP Services December 2013 - February 2014
BIC August 2013 - November 2013
The McIntyre Group September 2013 - October 2013
Silver Creative Group April 2013 - September 2013
North American Power and Gas, LLC April 2013 - July 2013
Inspira Marketing Group November 2012 - January 2013
Universal Orlando May 2012 - September 2012
Skills
Can Type 60+wpm, Can Operate a Forklift, Graphic Design, Marketing, Management, PowerPoint, InDesign, Microsoft Word, Photoshop, Illustrator, Social Media, Microsoft Excel, Advertising, Adobe Creative Suite, Logo Design, Photography, Facebook, Art, Editing, Creative Direction, Mac, Packaging, Web Design
Education
Fashion Institute of Technology 2008 — 2010
Bachelor of Fine Arts, Advertising Design
Fashion Institute of Technology 2006 — 2008
Associate in Applied Science, Communication Design
Trumbull High School 2002 — 2006
High School Diploma
The Walt Disney Company January 2014 - Present
Suzanne Pezzino August 1999 - Present
Disney Parks & Resorts June 2010 - December 2012
Disney Parks & Resorts July 2009 - June 2010
Liberty Travel July 2007 - September 2008
World Travel Holdings November 2006 - June 2007
BCD Travel October 2005 - October 2006
Disney Cruise Line October 2004 - October 2005
Universal Orlando August 2004 - September 2004
Liberty Travel August 1999 - August 2004
Skills
Microsoft Office, Microsoft Excel, Answering Phones, Typing, Computer Proficiency, Customer Service, Customer Satisfaction, Order Fulfillment, Internet, Administrative..., Sales Support, Bulletin Boards, Team Spirit, Data Entry, Events Coordination, E-Learning, Microsoft Word, Expense Reports, Social Networking, SAP Netweaver, Newsletters, Organization, PowerPoint, Tracking, Tourism, Travel Planning, Disney Vacations, Leisure Travel, Business Travel, Android, Multi Tasking, Digital Photography, Early Childhood..., Childcare, Stage Management, Acting, Theatre, Corporate travel, Event Management, Resorts, Travel Management, Telephone Skills, Leisure, Event Planning, Hospitality
Education
Delgado Community College 1996 — 1997
Early Childhood Education
State University of New York College at Old Westbury 1991 — 1994
Theatre
John Jay Senior High School 1988 — 1991
Diploma, General Studies
Universal Orlando March 2013 - Present
Orlando Health September 2011 - April 2013
Universal Orlando August 2009 - September 2011
NBC Universal April 2008 - May 2009
Comforce June 1998 - April 2003
Olsten Staffing Services March 1993 - May 1998
Skills
PeopleSoft, HRIS, Payroll, Benefits Administration, New Hire Orientations, Applicant Tracking..., Employee Benefits, Human Resources, Onboarding, Kronos WFC, Employee Relations
Education
Farmingdale State University of New York 1990 — 1992
Associates
Anuzu Studios January 2011 - Present
Anuzu Studios January 2011 - Present
Florida A&M University August 2010 - May 2014
Universal Orlando June 2008 - August 2009
My Orlando Tech 2008 - 2009
Skills
After Effects, Premiere, Illustrator, Photoshop, Flash Animation, Illustration, 3D Studio Max, Computer Animation, Flash, Compositing, Digital Painting, Maya, Cinema 4D, Zbrush, HTML5, CSS, PHP, JavaScript, C#, Unity3D, Dreamweaver, Animation, Video Games, Art, Adobe Creative Suite, InDesign, Drawing, 3D
Education
Florida Agricultural and Mechanical University 2009 — 2013
BFA, Fine Arts
Orlando Technical 2008 — 2009
PA, 3D Animation
Mt Mograph
Orange Lake Resort April 2012 - Present
Universal Orlando January 2007 - April 2012
Universal Orlando January 2007 - February 2011
Universal Orlando 2004 - 2007
Skills
Customer Service, Project Management, Strategic Planning, Process Improvement, Budgets, Vendor Management, Project Planning, Engineering, Operations Management, Time Management, PowerPoint, Management, Leadership, Microsoft Office, Facilities Management, Supervisory Skills, Event Management, Contract Negotiation, Team Leadership, Construction, Process Scheduler, Contract Management, Team Building, MS Project, Procurement, Negotiation, Troubleshooting, Manufacturing, Change Management, Training, Customer Satisfaction, Continuous Improvement, Quality Assurance, Six Sigma, Maintenance Management, Forecasting, Microsoft Excel, Energy Management, Inventory Management, Project Coordination, Construction Management, Energy Conservation, Access, Account Management, Business Development, Energy, Business Strategy, Business Planning, New Business Development, Product Development
Education
City University of New York City College
Electromechanical Engineering Technology
JetBlue Airways March 2013 - Present
The Cruise Boys / KVI Travel July 2006 - Present
JetBlue Airways May 2006 - March 2013
JetBlue Airways May 2005 - May 2006
Universal Orlando 2003 - 2005
Universal Orlando Resort 2002 - 2003
Continental Airlines 1995 - 2001
Skills
Call Center, Airlines, Customer Service, Process Scheduler, Training, Event Planning, Leadership, Revenue Analysis, Event Management, Team Building, Team Leadership, Human Resources, Management, Marketing, Time Management, Call Centers, Airports
Education
East Stroudsburg University of Pennsylvania 1993 — 1996
Hospitality Management
Rider University 1992 — 1993
Business Administration and Management, General
Universal Orlando 2003 - Present
Universal Orlando 2001 - 2003
Universal Orlando 1998 - 2001
Military Ocean Terminal, Bayonne 1996 - 1998
Office of the Secreatary of Defense March 1995 - April 1996
Military Traffic Management Command September 1987 - March 1995
Skills
Talent Management, Employee Relations, Human Resources, Organizational..., Onboarding, Succession Planning, Internal Communications, Policy, Employee Training, Management, Team Building, Workforce Planning, Training, Leadership, Hiring, Applicant Tracking..., Deferred Compensation, Personnel Management, HRIS, Employee Benefits, Performance Management, New Hire Orientations, Benefits Administration, Labor Relations, Employee Engagement, Talent Acquisition, Administration, Vendor Management
Education
Central Michigan University 1995 — 1997
MSA, Human Resources
Georgia Southern University 1983 — 1987
BBA, Logistics
Morgan & Morgan, P.A. September 2015 - Present
Oakley June 2012 - Present
Swatch Group May 2013 - July 2015
Multimedia, Inc. 2015 - 2015
Orlando Harley-Davidson October 2014 - 2015
Brookstone October 2012 - June 2013
Toys R Us October 2010 - October 2012
Universal Orlando November 2009 - October 2011
The Body Shop November 2009 - July 2010
GameStop May 2006 - November 2009
Skills
Management, Customer Service, Microsoft Word, Social Networking, Microsoft Office, PowerPoint, Microsoft Excel, Customer Satisfaction, Spanish-speaking, Windows, Ubuntu, Internet, Organization, Social Media, Drawing, 10 Key, Personal Finance, Customer Engagement, Organizational Design, Computers, Customer Relations, Customer Experience, Customer Insight, Budgets, Business Planning, Marketing Strategy, Advertising, Marketing, Mobile Devices, Mobile Applications, Planners, Advertising Sales, Print Advertising, Windows Phone
Education
Full Sail University 2015 — 2016
Master’s Degree, Internet Maketing
Everest University-South Orlando 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General, 3.6
ChannelAdvisor September 2015 - Present
ChannelAdvisor December 2010 - September 2015
Charles Schwab April 2009 - December 2010
Charles Schwab August 2008 - April 2009
NBC 17 WNCN-TV; Media General January 2008 - May 2008
Elon University July 2006 - July 2007
WNEG-TV News Channel 32; Media General June 2006 - July 2006
Universal Orlando 2004 - 2006
Skills
Social Media, Facebook, Event Planning, Microsoft Office, Social Media Marketing, Tumblr, Twitter, E-commerce, Account Management, Salesforce.com, Editing, Training, SaaS, Email Marketing, Online Marketing, Customer Service, Online Advertising, Social Networking, SEO, Team Leadership, Marketing, CRM, Client Relations
Education
Elon University 2003 — 2007
Bachelor of Arts (B.A.), Communications
Keller Willams Realty April 2014 - Present
Micoley & Company Real Estate July 2007 - April 2014
Universal Orlando July 1990 - May 2004
Walt Disney World May 1989 - June 1999
Princess Cruise Lines January 1994 - January 1995
United States Airforce March 1984 - March 1989
Skills
Real Estate, Sellers, Foreclosures, Commercial Property..., Residential Homes, First Time Home Buyers, New Home Sales, Loan Origination, REO, ABR, Property Management, Single Family Homes, Real Estate Marketing, Condos, Selling, Relocation, Marketing, Vacation Homes, Investors, Listings, Waterfront, Real Estate Economics, Real Property, Townhomes, Move Up Buyers, Buyers, Real Estate Transactions, Referrals, Buyer Representation, Investment Properties, SFR, Sales, HUD, Short Sales, First Time Home Sellers, Listing Homes, Rentals, Income Properties, e-PRO, Seniors, Buyer's Agent, 1031 Exchanges
Education
Evangel College 1984 — 1985
Communications
Oconto Sr. High
Booking.com February 2014 - Present
Universal Orlando October 2012 - February 2014
Walt Disney World June 2011 - October 2012
Partners Federal Credit Union September 2010 - June 2011
Walt Disney World June 2008 - January 2010
Hertz Local Edition July 2007 - June 2008
Puget Sound International June 2006 - February 2007
Kittitas County June 2005 - September 2005
Girl Scouts - Totem Council June 2004 - August 2004
Skills
Customer Service, Invoicing, Office Management, Microsoft Excel, Microsoft Word, Microsoft Office, Mac, Microsoft, Organizing, Access, Outlook, Linux, Windows Server, PowerPoint, Teamwork, Social Networking, Scheduling, Typing, Filing, Research, Cooking, Billing, CDS, SAP, Desktop Publishing, Management, Hand Knitting, NICE IEX, Microsoft Publisher, SharePoint, Digital Photography, Graphic Design, Kronos, Planning, Workforce Management
Education
Central Washington University 2001 — 2005
Bachelor's degree, Information Technology and Administrative Management
The Walt Disney Company April 2015 - Present
The Walt Disney Company January 2014 - Present
Universal Orlando June 2009 - Present
The Walt Disney Company July 2013 - January 2014
The Walt Disney Company June 2011 - July 2013
Universal Orlando February 2010 - October 2011
Holiday Inn Club Vacations December 2008 - April 2009
SeaWorld Parks & Entertainment February 2008 - September 2008
The Walt Disney Company December 2007 - April 2008
The Walt Disney Company December 2006 - December 2007
Skills
Tourism, Hospitality, Hotels, Front Office, Travel Management, Coordinating Events, Call Center, Event Planning, Food & Beverage, Customer Service, Customer Satisfaction, Corporate Events, Theatre, Entertainment, Outlook, Phone Etiquette, Social Networking, Maximo, Administrative..., SharePoint, Typing, Sales, Marketing, Resorts, Training
Education
University of Central Florida
Bachelor of Science (B.S.), Political Science and Government
Valencia College 2014 — 2016
Associate of Arts (A.A.), Political Science and Government
Southeastern Louisiana University 2003 — 2006
Psychology
Delgado Community College 2002 — 2003
General Studies
Toys R Us June 2014 - Present
AutoNation January 2007 - January 2014
Universal Orlando August 2000 - January 2007
Seagram February 1999 - August 2000
Universal Orlando August 1997 - February 1999
Seagram July 1992 - August 1997
IBM May 1990 - July 1992
US Navy 1982 - 1989
Skills
Financial Analysis, Managerial Finance, Internal Controls, Sarbanes-Oxley Act, Cash Management, Automotive, Variance Analysis, Profit, Finance
Education
Columbia Business School 1989 — 1991
Master of Business Administration (MBA), Finance
US Naval Academy 1978 — 1982
Bachelor of Science (BS)
Phi Theta Kappa September 2015 - Present
The National Society of Collegiate Scholars October 2014 - Present
Crowne Plaza Hotel September 2013 - September 2014
Embassy Suites July 2011 - June 2012
Holiday Inn Express/ Holiday Inn June 2009 - December 2010
Albertsons May 2008 - May 2009
Staybridge Suites April 2007 - April 2008
Ghirardelli Chocolate Company August 2005 - May 2006
Walt Disney World/ MGM March 2004 - July 2005
Universal Orlando December 2003 - June 2004
Skills
QuickBooks, Hospitality Management, Accounts Receivable, Accounts Payable, Auditing, Microsoft Excel, OnQ, Outlook, PowerPoint, PeopleSoft, Highly detail oriented, Employee Training, Spreadsheets, Customer Service..., Team Management, Microsoft Word, Opera, Holidex, Facsimile, Work Very Well with..., Team Leadership, Meeting Scheduling, Job Scheduling, Leading Meetings, Meeting Planning, Business Meetings, Organizing Meetings, Coordinate Meetings, iPhone, Apple Software, Apple Numbers, Apple Pages, Apple Keynote, Apple Safari, Microsoft Office, Microsoft Exchange, Front Office, Back Office, Office Equipment, Office 365, Computer Proficiency, Taekwondo, Hapkido, Aikijujitsu, Customer Service, Customer Satisfaction, Customer Relations, Guest Recovery, Customer Experience, Loyalty Programs
Education
Dallas County Community College 2013 — 2016
Associate of Science (AS), Computer Engineering, 4.0 GPA
Watkins College of Art Design & Film 2000 — 2000
Film/Cinema/Video Studies
Volunteer State Community College 1997 — 1998
Business Administration
White House High School 1993 — 1994
High School Diploma, Computer Science
Omaha South High Magnet School 1990 — 1993
Computer Science
Universal Creative December 2013 - Present
Universal Orlando May 2005 - Present
Skills
Event Management, Event Planning, Entertainment, Live Events, Theme Parks, Production Managment, Theatre, Creative Direction, Stage Management, Stage, Technical Direction, Theatrical Production, Performing Arts, Entertainment Management, Show Production, Event Producing, Casting, Talent Management, Concerts, Musical Theatre, Corporate Events, Props, Talent Booking, Producing, Production Management
Education
Full Sail University 2013 — 2014
Master of Science (M.S.), Entertainment Business, 4.0 - Valedictorian
Emerson College 1998 — 1999
Bachelor of Fine Arts (BFA), Theater Design / Production Management
Elon University 1997 — 1998
Musical Theater
Dean College 1995 — 1997
Associate of Arts (AA), Music/Theather/Dance
Ludlow High 1991 — 1995
Loews Hotels November 2014 - Present
Pinnacle Automotive Hospitality June 2013 - November 2014
Loews Hotels May 2012 - June 2013
Loews Hotels January 2010 - May 2012
Loews Hotels March 2008 - January 2010
Loews Hotels October 2005 - November 2006
Loews Hotels June 2004 - October 2005
Universal Orlando 2002 - 2005
Walt Disney World 2002 - 2005
Skills
Hospitality Industry, Resorts, Hotels, Hotel Management, Hospitality Management, Front Office, Rooms Division, Guest Service Management, HotSOS, Saflok, Adaco, Timesaver, Training, Rooms Division..., Customer Satisfaction, Management, Property Management..., Leadership, Team Leadership, VIP Services, Tourism, Pre-opening, Hospitality, Concierge Services, Theme Parks, Logistics, Micros, Banquets, Revenue Analysis, Opening Hotels, Guest Recovery, Opera, Catering, Food & Beverage, Hotel Booking, Meeting Planning, Process Scheduler, Restaurants, Yield Management, Lodging, MICROS
Education
DeVry University-Florida 2001 — 2004
Bachelor of Science (BS), Telecommunications Management
Ridgewood High School 1998 — 2001
General Studies
Northeast State Community College August 2010 - Present
Universal Orlando February 1988 - January 2005
Education
Embry-Riddle Aeronautical University
MBA
University of Illinois at Urbana-Champaign
BS, Electrical Engineering
NYS Teachers' Retirement System March 2015 - Present
SEFCU April 2014 - March 2015
SEFCU October 2013 - April 2014
SEFCU November 2012 - October 2013
Time Warner Cable May 2012 - November 2012
The Walt Disney Company August 2011 - January 2012
The Walt Disney Company August 2011 - October 2011
Universal Orlando February 2011 - October 2011
Kohls Department Store October 2005 - February 2011
Walt Disney World January 2010 - June 2010
Skills
Customer Service, Sales, Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Retail, Time Management, PowerPoint, Sales Management, Social Media, Access, Leadership, Event Planning
Education
Duquesne University 2005 — 2009
Bachelors, Business Administration
Winter Park Chapter of International Association of Administrative Professionals June 2012 - Present
Siemens Energy, Inc. October 2011 - Present
Tupperware 1987 - Present
Energy Company July 2010 - October 2011
Florida Capital Real Estate Group July 2006 - October 2009
Carpenter Claydon Advisors February 2003 - July 2006
IFCO Containers September 2000 - July 2001
Universal Orlando July 1989 - April 2000
Education
Mississippi University for Women 1968 — 1969
N/A, General
University of Kentucky
N/A, Special Education
Eastern Kentucky University
N/A, Elementary Education
Universal Orlando February 2014 - Present
Tetra Pak Inc. January 2008 - February 2014
Tetra Pak January 2000 - January 2007
Tetra Pak 1993 - 2000
Alfa Laval 1989 - 1993
Aselco Automação May 1986 - August 1989
Skills
Automation, PLC, Process Improvement, Troubleshooting, Change Management, Team Management, Team Building, International Project..., Department Management, BSC, HMIs, Batch Processing, Food & Beverage, Quotations, Budgeting, Training & Development, Conflict Management, Electrical Engineering, Process Automation, Instrumentation, certified automation..., pmp, CAP, Certified Project..., Manufacturing, Management, Control Systems Design, Industrial Ethernet, Wonderware, Project Management, Budgets, Commissioning, PMP, SCADA, Control Logic, Allen Bradley, PLC Programming, Process Control, Engineering, Motion Control, Leadership, Employee Training, ControlNet, Industrial Control, MES, Profibus, Variable Frequency..., DeviceNet, Allen-Bradley
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2011 — 2013
Master of Business Administration (MBA), Operations and Finance
Keller Graduate School of Management of DeVry University 2002 — 2006
Masters, Information Systems Management
Fundacao Getulio Vargas / FGV 2000 — 2000
Post Graduation, Business Administration for Engineers
Escola Superior de Propaganda e Marketing 1998 — 2000
Post Graduation, Marketing Management
Faculdade de Engenharia Sao Paulo / FESP 1987 — 1992
Bachelors, Electrical Engineering - Eletronics and Controls
Escola Tecnica Federal de Sao Paulo / ETFSP 1983 — 1986
Technical, Electromechanics and Controls
Sedgwick July 2013 - Present
Comcast May 2011 - July 2013
Management and Leadership Consulting June 2010 - May 2011
Third Party Verification, Inc. (3PV) December 2006 - June 2010
AIG Marketing November 2002 - December 2006
InCharge Institute (Profina Debt Solutions) September 2001 - August 2002
Sears, Roebuck & Co April 2000 - September 2001
Universal Orlando 1998 - 2000
The Walt Disney Company, Walt Disney World Orlando 1994 - 1997
Skills
Call Center, Employee Relations, Leadership Development, Customer Service, Workforce Management, Performance Management, Hiring, Operations Management, Process Improvement, Coaching, Outsourcing, Executive Management, Customer Experience, Customer Satisfaction, Training, Metrics, Management, Employee Engagement, Contact Centers, Telecommunications, Forecasting, Workforce Planning, Performance Improvement, Call Center Development, Incentive Programs, Human Resources, Account Management, Call Centers, Team Building, Six Sigma, Program Management, Team Leadership, Business Process..., Recruiting, Employee Training, Customer Retention, CRM, Personnel Management, Interviews, Onboarding, Change Management, IVR, Sales, Software Documentation, Leadership, Vendor Management, Strategy, Budgets, Employee Benefits, Time Management
Education
Eastern Michigan University
BBA
Wyndham Vacation Ownership April 2012 - Present
Wyndham Vacation Ownership March 2013 - September 2013
Cooper Industries May 2008 - April 2012
Universal Orlando June 2004 - May 2008
State of Michigan February 2001 - August 2003
TRW March 1999 - August 2000
Skills
Deferred Compensation, Employee Relations, Human Resources, Labor Relations, Onboarding, Leadership, Performance Management, Succession Planning, Talent Management, Temporary Placement, Workforce Planning, Training, Employee Engagement, Management, Talent Acquisition
Education
Michigan State University 1998 — 2000
MS, Labor Relations and Human Resources
Central Michigan University 1993 — 1997
BS, Psychology and Management
University of Central Florida - College of Business Administration
Twilio, Inc. March 2014 - Present
United Online June 2006 - December 2010
Yahoo! Research April 2004 - June 2006
SeeBeyond September 2002 - April 2004
PLX Systems June 2001 - September 2002
Pioneer Ram June 1999 - May 2001
Universal Orlando September 1997 - June 1999
Skills
Cpr Certified, Project Management, Leadership, Product Management, Social Media, Customer Service, Office Management, Administrative..., Management, Marketing, Administration, Event Management, Start-ups, Microsoft Excel, Team Building, Analysis, Event Planning, Social Networking
Education
Concord Law School - Kaplan University 2005 — 2007
Juris Doctor (J.D.), Law
University of Central Florida 1993 — 1995
Bachelor’s Degree, Major: Interpersonal Communications, Minor: Industrial Pschology
Nancy Schieber CPA January 2012 - Present
Citrus Press January 1995 - Present
Universal Orlando February 2011 - November 2012
C. Kevin Gilliam, CPA, PA December 2006 - March 2009
Human Resource Institute 1989 - 1991
USN ROICC July 1986 - October 1986
Skills
Proofreading, Social Media, Research, Grammar, Microsoft Word, Customer Service, Outlook, Teaching, Books, Writing, Teamwork, Editing, Microsoft Excel
Education
Eckerd College 1989 — 1991
B.A., International Business, German
Wright State University 1987 — 1989
German
Frankfurt International School 1980 — 1986
Universal Orlando February 2010 - Present
The Shores Resort & Spa December 2008 - February 2010
The Peabody Little Rock April 2008 - November 2008
Universal Orlando May 2005 - April 2008
Enterprise Rent-A-Car 1998 - 1999
Skills
Hospitality Management, Forecasting, Word, Budgeting, Revenue Management, Revenue Analysis, Budgets, Microsoft Word, Hospitality Industry, Leadership, Training, Yield Management, Team Building, Sales, Hotel Management, Food & Beverage, Tourism, Marketing Strategy, Marketing, Pricing, Strategic Planning, Event Management
Education
Rollins College - Crummer Graduate School of Business 2003 — 2005
Master of Business Administration (MBA)
Clemson University 1994 — 1998
BA, Biological Sciences
Children's Aid Society January 2008 - Present
Children's Aid Society January 2007 - Present
South Bay Mental Health Center May 2006 - February 2007
Universal Orlando 2002 - 2004
Education
City University of New York-Hunter College 2010 — 2011
M.S, Education
Springfield College 2004 — 2006
M. Ed, Marriage and Family Therapy
University of Central Florida 2002 — 2004
B.A, Psychology
University of Central Florida -Rosen College of Hospitality Mgmt. August 2012 - Present
Universal Orlando August 2006 - August 2012
Datalex October 2005 - August 2006
Delta Air Lines October 1994 - June 2005
Skills
Team Building, Marketing Management, Revenue Analysis, Sales, Tourism, Marketing Strategy, E-commerce, Advertising, Online Advertising, Customer Service, Account Management, Strategic Planning, Hotels, Contract Negotiation, Sales Management, Event Management, Hospitality, Hospitality Industry, Public Speaking, Business Strategy, New Business Development, PowerPoint, Marketing, Strategic Partnerships, Competitive Analysis, Marketing Communications, Social Media Marketing, Networking, Team Leadership, Leadership, Business Intelligence, Contract Management, Management, Online Marketing, Training, Trade Shows, Market Planning, Business Planning, Negotiation, Strategy, Budgets, Email Marketing, Business Development, Forecasting, Social Networking, Market Research, Leadership Development, Event Planning, Customer Satisfaction, Public Relations
Education
Colorado State University 1998 — 2002
MBA, eCommerce concentration
Northeastern University 1982 — 1992
BSBA, Business Administration/Marketing
DeVry University 2007 - Present
DeVry University November 2009 - June 2012
Intelligent Office December 2007 - March 2009
DeVry University October 2004 - October 2007
Universal Orlando January 2001 - January 2004
Portofino Bay Hotel January 1999 - January 2001
Skills
Human Resources, Marketing, Entrepreneurship, Resume Writing, Career Development, Staff Development, Professors, Social Media, Social Networking, Spanish-speaking, Spanish-English, MBA, Spanish, Teamwork, Leadership Development, Interviews, Teaching, Customer Service, Hiring, Training, Management, Public Speaking, Higher Education, Critical Thinking, Student Affairs, Social Media Marketing, Academic Advising, Recruiting, Leadership, Strategy, Career Counseling, Admissions, Student Development, Student Recruiting, Adult Education, Project Management, Business Development, Community Outreach, Campus, Coaching, Higher Education..., College Recruiting, E-Learning, Event Planning, Sales, Distance Learning, Job Search Strategies, Conflict Resolution, Nonprofits, Instructional Design
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MBA
Cornell University 1995 — 1999
Bachelor of Science, Hotel Administration
Miami Sr. High 1992 — 1995
The Irvine Company Project DirectorUniversal Studios1996 - 2000
Universal Orlando 1996 - 2000
Universal Creative 1996 - 2000
WDI 1990 - 1994
Education
Cornell University 1968 — 1975
Red Hot & Blue COO/Owner Red Hot&Blue and Sticky Fingers restaurantsRJD Management, LLCJanuary 2012 - Present
RJDMGT January 2012 - Present
Universal Orlando 1993 - 2005
Skills
Restaurants, Food & Beverage, Event Management, Hospitality Management, Restaurant Management, Team Building, Event Planning, Catering, Menu Development, Hospitality Industry, Strategic Planning, Budgets, Social Media Marketing, Entertainment, Hospitality, Hotels, Resorts, Public Speaking, Employee Relations, Food Service, Management, Customer Service, Customer Satisfaction, Inventory Management, Food, Operations Management, Marketing, Banquets
Education
Delta State University 1969 — 1973
Self-Employed April 2008 - Present
AirTran Airways June 2009 - December 2014
Universal Orlando December 2008 - January 2010
Skills
Event Management, Event Planning, Social Media, Customer Service, Entertainment, Theatre, Film, Social Networking, Corporate Events, Social Media Marketing, Public Speaking, Public Relations, Employee Training, Training, Product Marketing, Product Launch, Product Specialists, Product Spokesperson
Education
Rollins College 2002 — 2006
International Affairs, International Relations and Affairs
Cornell University 2013 — 2014
Certificate in Hospitality Marketing
The American University in Cairo 2006 — 2006
Arabic
T and A Services,Inc. February 2014 - Present
Universal Studios June 1992 - December 2005
Universal Orlando June 1992 - December 2005
Skills
Photography, Photoshop, Digital Photography, Portraits, Event Photography, Fine Art Photography, Lightroom, Image Manipulation, Microsoft Office, Social Media, Photos, Image Editing, Customer Service, Headshots, Management, Writing, People Skills, Stage Management, Production Managment, Theatre, Live Events, Entertainment, Film, Stage, Video, Video Production
Education
Valencia Community College 2013 — 2015
Associate of Science (AS), Computer Technology/Computer Systems Technology
Daytona Beach Community College 1986 — 1988
Associate of Arts (A.A.), Photography
HRC International April 2014 - Present
Hard Rock International October 2012 - Present
Universal Orlando August 2012 - October 2012
WHS May 2004 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Customer Service, Strategic Planning, Project Management, Public Speaking, Government, Change Management, Social Media, Policy, Public Relations, Program Management, English, Project Planning, Event Planning, Budgets, Non-profits, Market Research, Supervisory Skills, Management, Time Management, Process Improvement, Community Outreach, Marketing, Employee Relations, Social Networking, Proposal Writing, Leadership, Editing, CRM, Organizational..., Operations Management, Event Management, Teamwork, Performance Management, Contract Negotiation, Access, Leadership Development, System Administration, Team Leadership, Teaching, Analysis, Training, Marketing Strategy, Outlook, Sales, Fundraising
Education
Eastern Kentucky University 1976 — 1978
Bachelor of Business Administration (BBA), Computer Science
Zweibrucken Amer HS 1971 — 1973
StrongView July 2015 - Present
StrongView March 2014 - July 2015
HauteLook August 2013 - February 2014
Joss and Main February 2012 - July 2013
Universal Orlando December 2007 - November 2009
Skills
Email Marketing, Marketing, Online Marketing, Photoshop, Microsoft Office, HTML, StrongMail, Training
Education
DeVry University-Florida 2005 — 2007
Bachelors of Computer Information Systems, Web Development
Universal Orlando Resort November 2013 - Present
Shantyboy Studio 2011 - Present
Organic October 2013 - December 2013
Universal Orlando August 2013 - October 2013
Organic October 2012 - August 2013
Autoweek April 2013 - May 2013
Starkweather Arts Center April 2010 - November 2012
Autoweek June 2012 - August 2012
Birmingham-Bloomfield Art Center September 2009 - August 2012
Kristin Barr Inc. September 1996 - January 2011
Skills
Adobe Creative Suite, Creative Writing, Creative Problem Solving, Graphic Design, Social Media, Digital Marketing, Digital Media, Illustration, Vector Illustration, Web Design, Teaching, Window Displays, Volunteer Management, Event Management, Exhibition Management, Grant Writing, Fundraising, Art Exhibitions, Art Direction, Art, Illustrator, Press Releases, Creative Direction, Social Media Marketing, Advertising, Graphics
Education
College for Creative Studies 1992 — 1996
Bachelor of Fine Arts, Illustration
Marriott Vacations Worldwide Corporation 2004 - 2015
Try-Foods International, Inc. 2002 - 2004
International Academy of Design and Technology 2002 - 2002
Universal Orlando 2000 - 2002
Horizon Design Group 1995 - 2000
Skills
Creative Direction, Art Direction, Creative Strategy, Advertising, Concept Design, Graphic Design, Brand Development, Leadership, Management Of Creative..., Adobe Creative Suite, Branding & Identity, Corporate Branding, Strategic Creative..., Corporate Identity, Layout, Logo Design, Brochures, Direct Mail, Packaging, Graphics, Typography, Illustrator, InDesign, Photoshop, Photography, Brand Management, Art, Team Leadership, Creative Concept Design
Education
Valencia College 2015 — 2016
Interactive Design
Fashion Institute of Technology
Advertising Design Program
Orlando College
Graduate Honors, Commercial Art Program
Universal Orlando March 2011 - Present
FANUC Robotics February 1994 - March 2011
Skills
Robotics, Automation, PLC, Engineering, Manufacturing, Manufacturing..., Allen-Bradley
Education
Central Michigan University
BS, Computer Science
Universal Orlando August 2013 - Present
Universal Orlando October 2009 - August 2013
Kreinest + Associates May 2005 - September 2009
Crawford Design Company July 2002 - May 2005
JAZ Design Inc June 1998 - May 2005
Skills
Art Direction, Adobe Creative Suite, Graphic Design, Logo Design, Creative Direction, Illustrator, Branding & Identity, InDesign, Illustration, Corporate Identity, Web Design, Concept Development, Creative Strategy, Mac, Brand Development, Advertising, Corporate Branding, Flash
Education
East Carolina University 1999 — 2003
BA, Graphic Design
Universal Orlando May 1999 - Present
Skills
Event Planning, Meeting Planning, Healthcare, Hospitality, Event Management, Customer Service
Education
Colorado State University
Walt Disney Parks and Resorts December 2002 - Present
Universal Orlando October 2006 - June 2007
Education
Embry-Riddle Aeronautical University 1992 — 1998
Aerospace Engineering
wet 'n wild August 2009 - Present
Universal Orlando August 2009 - Present
Correct Craft May 1995 - February 2008
Skills
Hazardous Waste..., Occupational Health, EHS, Safety Management..., Industrial Hygiene, Construction Safety, Hazardous Materials, Safety Auditing, Emergency Management, Industrial Safety, Environmental..., Workplace Safety, Fire Safety, Hazardous Materials..., Ergonomics, Safety Training, HAZWOPER, Hazard Recognition, Accident Investigation, Hazard Analysis, Risk Assessment, Environmental Compliance, EPA, Incident Investigation, Behavior Based Safety
Education
College of St. Joseph
BS, Education
Universal Orlando August 2007 - Present
Publix Super Markets June 2006 - Present
SeaWorld Parks & Entertainment May 2015 - August 2015
SeaWorld Parks & Entertainment May 2014 - August 2014
Skills
Hospitality, Event Management, Customer Service, Microsoft Office, Retail, Microsoft Word, PowerPoint, Merchandising, Social Media, Team Building, Hospitality Management, POS, Theme Parks, Entertainment, MICROS, Front Office Support, ServSafe, Supervision, Leadership, Tourism, Problem Solving, Customer Satisfaction, Event Planning, Food & Beverage, Hospitality Industry, Social Networking, Facebook, Time Management, Resorts, Teamwork
Education
University of Central Florida – Rosen College of Hospitality Management 2012 — 2015
Bachelor of Science (BS), Hospitality Management, Event Management
Daytona State College 2006 — 2012
Associate of Science (AS), Hospitality, Event Management
The National Academies June 2013 - Present
The National Academies March 2013 - June 2013
KCLSU December 2011 - July 2012
Darden Restaurants January 2011 - August 2011
Universal Orlando December 2005 - October 2010
Operation Black Vote May 2010 - July 2010
U.S. Senator Bill Nelson September 2009 - December 2009
U.S. Senator Mel Martinez May 2009 - July 2009
Skills
Public Speaking, Public Relations, Event Management, Microsoft Office, Social Media, Research, Media Relations, Editing, International Relations, Event Planning, Social Media Marketing, Marketing Communications, Press Releases, Copywriting, Facebook, Social Networking, Politics, Copy Editing, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Proofreading, Recruiting, Marketing, Policy, HTML, Marketing Strategy, Newsletters, Community Outreach, Google Analytics, Blogging, Management, Strategic Communications, Government, Analysis, Program Management, Nonprofits
Education
Corcoran College of Art and Design 2014 — 2014
Digital Design Fundamentals
Georgetown University 2013 — 2014
Certificate, Digital Communication and Media/Multimedia
King's College London, U. of London 2011 — 2012
M.A., International Relations
University of Central Florida 2007 — 2011
B.A., Political Science and Advertising and Public Relations
Bloomin' Brands, Inc. May 2014 - April 2015
Del Frisco's Restaurant Group June 2013 - April 2014
French quarter restaurant November 2008 - November 2012
tucson restaurant el salvador 2006 - 2008
Universal Orlando August 1998 - 2004
Skills
Restaurants, Restaurant Management, Hospitality, Menu Development, Hospitality Management, Fine Dining, Banquets, Food, Hospitality Industry, Culinary Skills, Resorts, Training, Food Service, Revenue Analysis, Wine, Budgets, Performance Management, New Restaurant Openings, Menu Costing, Profit, Recipes, Menu Engineering, Labor Control, Property Management..., Yield Management, Front Office, Food Preparation, Guest Service Management, Cost Control, Cooking, Chef, Hotel Booking, P, Event Management, Open Table, Bartending, Cocktails, Wine Tasting, Hiring, Pre-opening experience, Pre-opening, Process Scheduler, Cuisine, Food Safety, Sanitation, Food Quality
Education
Delgado Community College 1982 — 1984
Wanamingo H.S.
Merlin Entertainments plc March 2015 - Present
Patton Hospitality Management February 2015 - Present
Inova Health System January 2012 - February 2015
Apple Retail August 2011 - February 2015
Inova Health System December 2012 - July 2013
CVS Caremark Corporation February 2011 - December 2012
Universal Orlando August 2008 - May 2011
Cedar Fair Entertainment Company February 2010 - October 2010
Sam's Club September 2006 - September 2008
Cinemaworld Theatres November 2005 - May 2008
Skills
Customer Service, Time Management, Leadership, Management, Microsoft Word, Social Networking, Teamwork, Sales, Hospitality, Event Planning, Process Scheduler, PowerPoint, Healthcare, Access, Employee Relations, Recruiting, Team Building, Leadership Development, Data Entry, Outlook, Word, Problem Solving, Cash Handling, Scheduling, Training & Development, iLife, Mentoring, Stress Management, Conflict Resolution, Building Relationships, SPI, IQWARE, Trip Advisor Guest..., Unifocus Survey..., Citrix
Education
University of Maryland University College 2014 — 2015
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Maryland University College 2012 — 2014
Master's degree, Health/Health Care Administration/Management
University of Central Florida – Rosen College of Hospitality Management 2009 — 2011
Bachelor of Science, Hospitality Management
Brevard Community College 2005 — 2008
Associate in Arts, General Studies
Brambles May 2015 - Present
Brambles May 2015 - Present
CHEP October 2000 - May 2015
Universal Orlando October 1998 - October 2000
Mainstream Engineering Corporation April 1998 - August 1998
ExecuSys, Inc 1993 - 1997
Plant Operations Personnel, Inc. 1989 - 1993
The Long Room Corporation 1983 - 1989
Skills
SAP, Business Process..., Supply Chain, Process Improvement, Six Sigma, Supply Chain Management, Business Analysis, Business Process, Supply Chain..., SAP BW, Management, Siebel, SAP R/3, Customer Service, Project Management, Operations Management, Visio, Logistics, Inventory Management, People Management, Training & Development, Software Project..., Quality Assurance, Technical Writing, International Business, Computer Security
Education
Charleston Southern University 1988 — 1989
Bachelor's Degree, Accounting and Information Services
Lenoir-Rhyne College 1979 — 1982
Accounting
Western Wildlife Outreach November 2012 - Present
Universal Orlando September 2009 - September 2011
Skills
Tourism, Hospitality, Hotels, Theme Parks, Event Management, Hospitality Management, Resorts, Travel Management, Hospitality Industry, Customer Service, Leisure Travel, Event Planning, Social Media, Revenue Analysis, Microsoft Office, Vacation, Social Media Marketing, Food & Beverage, Marketing Strategy, Marketing Communications
Education
DeVry University
Universal Orlando May 2010 - July 2011
University of Florida February 2011 - April 2011
Shepperd - University of Florida January 2011 - April 2011
University of Florida January 2009 - April 2011
Skills
Research, Databases, Social Media
Education
Cornell University 2014 — 2019
Doctor of Philosophy (Ph.D.), Social Psychology
Wake Forest University 2012 — 2014
Master's degree, Psychology
University of Florida
B.S, Psychology
Universal Orlando December 2011 - Present
Sea World Parks and Entertainment March 2011 - September 2012
Phillips Van Heusen October 2010 - January 2012
HCR ManorCare July 2009 - September 2010
Walt Disney World September 2006 - April 2008
Dorney Park & Wildwater Kingdom May 1999 - August 2006
The Disney Store October 2005 - January 2006
Education
East Stroudsburg University of Pennsylvania 2002 — 2006
BS, Recreation and Leisure Service Managment
United Way of America January 2013 - Present
Walmart February 2012 - Present
Andretti Thrill Park November 2011 - May 2012
University of Central Florida August 2008 - December 2011
Sam's Club March 2006 - August 2011
Universal Orlando August 2008 - May 2009
Skills
Microsoft Office, Finance, Real Estate Finance, Customer Service, Financial Analysis, Accounting, Accounts Payable, Accounts Receivable, Access, Budgets, QuickBooks, PowerPoint, Microsoft Excel, Analysis, Financial Reporting, Marketing, Microsoft Word, Outlook, Financial Modeling, Teamwork, Financial Accounting, Public Speaking, Event Planning
Education
University of Central Florida - College of Business Administration 2008 — 2011
B.S., Finance and Real Estate
Brevard Community College 2006 — 2008
A.A., General Studies
Universal Orlando June 2013 - Present
Education
Daytona State College 2010 — 2014
Bachelor of Applied Science (BASc), Operations Management and Supervision
Daytona Beach Community College 2009 — 2011
Associate of Arts (AA), Human Resources Management/Personnel Administration, General
Universal Orlando April 2011 - August 2011
Comcast May 2006 - April 2010
Education
Chabot College
Ohlone College
M&E services October 1999 - Present
Universal Orlando July 1998 - July 2000
U.S. Army April 1990 - April 1998
Skills
Sales, Direct Sales, Marketing, Direct Marketing, Computers, Vacation Planning, Spanish-speaking
Education
Defense Language Institute 1995 — 1996
Linguistics Certificate, Spanish and Iberian Studies
University of Pittsburgh 1988 — 1989
Universal Orlando October 1997 - Present
Skills
Microsoft Excel, Budgets, Accounting, Microsoft Word, Microsoft Office, PowerPoint, Account Reconciliation, Auditing, Forecasting, Financial Reporting, Financial Accounting, Access, Financial Analysis, General Ledger
Education
Everest University-North Orlando 1986 — 1988
Associate of Science (A.S.), Communication Sciences and Disorders, General
F.Y.E September 2012 - October 2012
US Navy August 2011 - September 2012
Universal Orlando July 2008 - July 2012
GameStop November 2011 - January 2012
GameStop November 2011 - January 2012
Tilly’s May 2009 - August 2009
Greater Orlando Food Bank January 2007 - July 2008
Faith Assembly February 2004 - August 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Adobe photoshop
Education
University High School 2004 — 2008
High School Diploma
Cheonggang Academy
High School Diploma
Walt Disney Parks & Resorts U.S. August 2014 - Present
Universal Studios Florida Production Group September 2013 - Present
The Walt Disney Company February 2014 - August 2014
The Walt Disney Company August 2013 - February 2014
Universal Orlando August 2009 - September 2013
Walt Disney World November 2005 - December 2007
Pennsylvania law firms/Lancaster County Court of Common Pleas August 1997 - August 2005
Skills
Event Management, Personnel Management, Corporate Events, Hospitality, Hospitality Management, Hospitality Industry, Employee Relations, Leadership, Coordinating Events, Operations Management, Training
Education
Penn State University 2001 — 2004
Master of Business Administration (M.B.A.)
Pennsylvania State University, The Dickinson School of Law 1994 — 1997
Doctor of Law (J.D.)
Gettysburg College 1990 — 1994
Bachelor of Arts (B.A.)
Universal Orlando 2013 - 2014
Skills
Customer Service, Bilingual-English/Spanis..., Customer Satisfaction
Education
Professional health academy 2014 — 2014
Pheblotomy
Everest University-South Orlando 2010 — 2011
Certificate, Medical/Clinical Assistant