VERIZON TELECOM
Industry: Telecommunications company
DescriptionVerizon Communications Inc. is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is based at 1095 Avenue of the Americas in Midtown Manhattan, New York City, but is incorporated in Delaware. CEO: Hans Vestberg (1 Aug 2018–) Headquarters: New York City, New York, United States Revenue: 126 billion USD (2017) Parent organization: Bell Canada Subsidiaries: Verizon Wireless, AOL, Verizon Fios, Oath, Did you know: Verizon Communications is the second-largest telephone operating company by total revenue ($131.8 B USD). wikipedia.org
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VERIZON TELECOM Employees
Verizon Telecom October 2007 - Present
Verizon formally Bell Atlantic August 1997 - October 2007
Secaucus Fire Department May 1994 - February 2003
Amico Iron Works May 1995 - August 1997
Skills
VoIP, Telecommunications, DSL, Broadband, Computer Network...
Education
St. Peter's College 2008 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 3.75 GPA
St. Peter's College 2000 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Rets Institute 1999 — 2000
Associate's degree, Computer Electronic Engineering
Southwestern Energy March 2011 - Present
Wells Fargo Bank August 2010 - March 2011
Verizon April 2010 - August 2010
Verizon Telecom October 2009 - April 2010
McAfee Security October 2008 - September 2009
Skills
SharePoint, SharePoint Designer, InfoPath, .NET, AJAX, HTML, Microsoft Office, Microsoft Office..., ASP.NET, SSRS, WCF, C#, LINQ, Microsoft SQL Server, VB.NET, IIS, SharePoint Server
Education
Texas A&M University 2007 — 2008
Masters, Computer Science
Verizon March 2011 - Present
Verizon Communications, Inc. June 2010 - March 2011
Verizon January 2003 - July 2010
Verizon Telecom November 1981 - December 2002
Skills
Telecommunications, Program Management, IP, Customer Relations, Project Management, Process Improvement, Project Engineering, Network Infrastructure, Cross-functional Team..., Requirements Analysis, Change Management, Telephony, Provisioning, Management, Customer Service, Business Analysis, PMO, Networking, System Deployment, Leadership, Vendor Management, Network Engineering, Integration, PMP
Education
University of Phoenix 2002 — 2005
MBA, Technology Management
The George Washington University - School of Business 2005 — 2006
ESI Master's Certificate, Project Management
University of Phoenix 2000 — 2002
BSB-M, Management
Verizon Telecom May 2004 - Present
EPS TAX INTERNATIONAL, Inc., New York, NY January 2004 - May 2004
Department of Finance - Canada May 2003 - November 2003
Petro-Canada October 2002 - May 2003
Arthur Andersen March 2000 - August 2002
Skills
Tax, Planning, Sales Tax, Indirect Taxation, Sales & Use Tax, Project Planning, Corporate Tax, Auditing, Financial Reporting, Accounting, Financial Analysis, Mergers & Acquisitions, Income Tax, Tax Accounting
Education
University of Wisconsin-Milwaukee - Lubar School of Business 2008 — 2011
Graduate Diploma, State and Local Taxation
Université de Sherbrooke 1999 — 2001
Master, Taxation
Quebec Bar School 1997 — 1998
Université de Sherbrooke 1994 — 1997
LL.B., Law
Verizon August 1996 - Present
Verizon Telecom August 1996 - Present
Reuter's Real Estate Inc October 1990 - August 1996
Saturn Resources International, Inc. November 1995 - July 1996
Skills
T1, Network Design, VoIP, Network Engineering, Telecommunications, MPLS, Optical Fiber, DSL, Vendor Management, Ethernet, Fiber Optics, Troubleshooting, Data Center, Switches, Telephony, Broadband, IP, Wireless, Computer Network..., WAN, Networking, Routers, Network Architecture, Cisco Technologies, Frame Relay, LAN-WAN, Cabling, ATM networks, DWDM, Program Management, Integration, Project Management, Managed Services, Cross-functional Team..., LTE
Education
University of Phoenix 2006 — 2016
Doctor of Management, Organizational Leadership
The George Washington University 2000 — 2001
MS Information Systems, Information Systems Technology
University of the District of Columbia 1991 — 1995
BS Electro-Mech Engineering, Telecommunications
University of the District of Columbia 1991 — 1993
ASEET, Electronics
Verizon Telecom August 2012 - July 2014
Bank of America September 2010 - September 2011
Verizon Telecom June 2010 - August 2010
AccentHealth October 2009 - February 2010
WellCare 2010 - 2010
Syniverse Technologies January 2009 - June 2009
Bayview Financial January 2007 - September 2008
Relational Technology Solutions 2007 - August 2008
SAP America December 2007 - January 2008
FIS June 2007 - December 2007
Skills
Solaris, Servers, Disaster Recovery, System Administration, AIX, VMware, Linux, Operating Systems, Unix, Oracle, Networking, Storage, Perl, Data Center, MySQL, Bash, Ksh, PHP, System Migration, Shell Scripting, IBM AIX, Red Hat Linux, Troubleshooting, Senior Administrtator, SAN, System Deployment, System Migrations, Remote Infrastructure..., LPAR, IBM pSeries, Red Hat Enterprise Linux, Disk Arrays, Cluster, Databases, Integration, Virtualization, DNS, Hardware, Microsoft Excel, Microsoft Office, Microsoft Project, CentOS, Team Building, Team Management, Teamwork, Training, Remote Administration, IT Hardware Support, IT Consulting, Professional Services
Education
San Jose City College 1989 — 1992
AS, Computer Information Systems, 305 GPA, Deans List first quarter with 17 units.
Aberdeen Proving Grounds, Ordinance Training School 1980 — 1980
MOS 45G, Army ordinance tactical fire control.
NCH Corporation (M) Sdn Bhd August 2011 - Present
Verizon Business December 2009 - April 2010
Verizon Business February 2004 - November 2009
Verizon July 2001 - February 2004
Verizon Telecom June 1999 - July 2001
Lane, Gorman, Trubitt, L.L.P. January 1995 - March 1999
Computer Language Research/Fasttax June 1994 - January 1995
Kenneth Leventhal and Company January 1993 - May 1994
Skills
Accounting, Analysis, Budgets, Business Analysis, Business Planning, Finance, Financial Analysis, Internal Controls, Management, Sales Operations, Telecommunications, Training
Education
The University of Texas at Austin - Red McCombs School of Business 1990 — 1992
Bachelor's, BACHELOR OF BUSINESS ADMINISTRATION, ACCOUNTING
Lockheed Martin April 2013 - Present
Unisys September 2011 - March 2013
MacAulay-Brown, Inc. (MacB) January 2010 - September 2011
Verizon Data Services January 2007 - September 2009
Verizon, Inc January 1983 - January 2009
Verizon Business 2005 - 2007
Verizon January 2001 - January 2005
Verizon January 1999 - January 2001
Verizon January 1998 - January 1999
Verizon Telecom January 1995 - January 1998
Skills
Software Documentation, SharePoint, SDLC, Project Management, Process Improvement, PMP, PMO, MS Project, Disaster Recovery, Business Analysis
Education
The George Washington University 1996 — 1998
Master's Certificate, Project Management
Towson University 1977 — 1981
Bachelor of Science, Business Administration/Marketing
Verizon Telecom September 1997 - Present
Hewlette Packard February 2005 - February 2006
MCI Corporation July 1997 - January 2005
Skills
Program Management, Telecommunications, Security, Vendor Management, Project Management, Team Leadership, Process Improvement, Integration, Management, Cross-functional Team..., ITIL, Requirements Analysis, Customer Service, Team Building, Project Planning, Troubleshooting, PMO, Analysis, Call Centers, Data Center, Enterprise Software, Leadership, Networking, PMP, Solution Selling, Help Desk Support, Software Documentation, Visio
Education
Villanova University 2015 — 2015
Project Management for IS/IT Professionals
Webster University 2003 — 2005
MA, Computer Resources Management
Saint Augustines College 1979 — 1983
Bachelor of Science (BS), Criminal Justice and Corrections
Citi 2014 - Present
Avaya 2013 - 2014
Avaya 2010 - 2013
Sprint 2010 - 2010
Verizon Business 2004 - 2009
Verizon Telecom 2000 - 2004
Verizon Telecom 1997 - 2000
Skills
Forecasting, Data Analysis, Budgeting, Financial Reporting, Business Planning, Variance Analysis, Call Center, Financial Analysis, Budgets, Strategic Planning, Marketing, Analysis, Management, Finance, Project Planning, Strategic Financial..., Business Process, Product Management, Cross-functional Team..., Program Management, Operations Management, Change Management, Project Management, Process Improvement, Telecommunications, Sales, Call Centers, Executive Management
Education
Saint John's University
MBA, Quantitative Analysis, Statistics
State University of New York at Albany
BA, Psychology
Bloomberg LP May 2014 - Present
FactSet Research Systems January 2011 - April 2014
Thomson Reuters March 2010 - January 2011
Pitney Bowes Management Services August 2009 - March 2010
Verizon Telecom February 2008 - March 2009
Dependable Auto Shippers July 2007 - March 2008
Skills
Data Center, Linux, Servers, Troubleshooting, Switches, TCP/IP, Networking, Windows, Perl, Cisco Technologies, Hardware, Computer Hardware, Bash, LAN Switching, Operating Systems, Computer Assembly, Software Installation, HP Proliant, Technical Support, Java, Optical Communications, Protocol, Multicast, IBM AIX, Solaris, Cisco Nexus, SAN, VoIP, Firewalls, Citrix, Communication Skills, LAN-WAN, EIGRP, ICMP, Unix, Customer Service, Employee Training, Dell PowerEdge Servers, HP Server Hardware, EMC Storage, Isilon, Microsoft Office, CRM, Windows Server, Photoshop, Active Directory, Help Desk Support, Arista, NAS, NFS
Education
Punjab Technical University 2002 — 2006
BS, Electrical Engineering
St. Kabir Public School 1988 — 2002
High School, High School
Verizon April 2013 - Present
Verizon Telecom June 2008 - April 2013
webair October 2007 - April 2013
Core82 Inc May 2010 - November 2010
RCN Communications August 1998 - June 2008
RCN Communications August 1996 - November 2001
Micro Frame INC November 1995 - January 1996
Skills
IP, Network Engineering, Data Center, Ethernet, Telecommunications, DNS, Network Architecture, Networking, Network Design, Linux, Troubleshooting, Cisco IOS, Broadband, Optical Fiber, Cable Modems, IPTV, System Administration, Apache, Cloud Computing, VoIP, Computer Network..., Fiber Optics, TCP/IP, Servers, Virtualization, MPLS, Hardware, Disaster Recovery, LAN-WAN, VOD, WiFi, Cisco Routers, WAN, Web servers, Drafting, Cost control, Budget management, Wireless Network Design, Network Security, Vendor Management, CDN, Analytics, High Availability, Satellite Communications, Visio, VMware ESX, Shell Scripting, Bash, Strategy, Product Development
Education
Thomas Edison State College 2014 — 2016
Bachelor's Degree, Information Technology
DeVry 1994 — 1996
ET, Electronics/Telecommunications, 3.3
Reyes Automotive Group June 2008 - Present
Reyes Automotive Group June 2008 - October 2013
Rockin' H Technologies 2006 - 2009
Fiserv 2004 - 2007
LO & H Ventures 2001 - 2004
Verizon Telecom 1998 - 2001
Skills
Lean Manufacturing, Kanban, Network Administration, Barcode Scanners, Active Directory, QAD, Logistics, Materials Management, Project Management, Toyota Production System, Electronics, Web Development, JIT Production, Troubleshooting, Automotive, Kaizen, Problem Solving, Sourcing, Microsoft Office, Technical Support, Purchasing, Disaster Recovery, Operating Systems, Project Planning, JIT, Servers, Security, Continuous Improvement, Training, Windows Server, System Deployment, Manufacturing, Forecasting, System Administration, Process Improvement, LAN-WAN
Education
Tarleton State University 1992 — 1996
B.S., Criminal Justice
Coldwell Banker Preferred June 2015 - Present
Passion Parties 2005 - Present
Passion Parties 2005 - Present
Keller Williams Real Estate May 2014 - June 2015
Apple Retail 2010 - 2011
New Castle Jaycees 2008 - 2010
Verizon Telecom November 2008 - October 2009
Prudential Financial June 2007 - November 2008
Wells Fargo Financial December 2005 - January 2007
DaimlerChrysler Financial Services March 2003 - January 2007
Skills
Leadership Development, Insurance, Finance, Customer Service, Training, Public Speaking, Loans, Microsoft Word, Sales, Coaching, Marketing, Outlook, Event Planning, Social Media, Estate Planning, Entrepreneurship, Team Building, PowerPoint, Social Networking, Microsoft Office, iPhone, Networking, Strategic Planning, Windows, Succession Planning, Customer Satisfaction, Public Relations, Strategic Thinking, Blogging, Budgets, Sales Process, OS X, Leadership, Retail, Time Management
Education
Temple University 1997 — 2003
Camden Fairview
Verizon Telecom September 1991 - Present
Education
Saint Joseph's University 1987 — 1991
BS, Business Management
Frontier Communications June 2013 - Present
Frontier Communications November 2011 - May 2013
Verizon Telecom December 2003 - December 2009
Verizon/Bell Atlantic February 1998 - November 2003
NYNEX September 1996 - January 1998
U.S. ARMY June 1977 - August 1986
Skills
Strategic Planning, Operational Excellence, Training, Program Management, Team Building, Cross-functional Team..., Operations Management, Telecommunications, Process Improvement, Vendor Management, Contract Negotiation, Budgets, Leadership, Employee Relations, Security Clearance, Customer Service, Management, Team Leadership, Project Planning, P&L Management, Engineering, Coaching, Business Process, Start-ups, Change Management, Business Process..., Product Management, Integration, Marketing, Access, Project Management, Strategy, Customer Satisfaction, Customer Experience
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1991 — 1993
MBA, Business Administration
United States Military Academy at West Point 1973 — 1977
BS, Systems Engineering
Verizon June 2014 - Present
Redbox Instant by Verizon August 2013 - May 2014
Verizon August 2011 - July 2013
Verizon Telecom January 2008 - July 2011
Verizon Services Organization, Inc March 2003 - December 2007
Verizon Advanced Data Services, Inc March 2002 - March 2003
Verizon Internet Services, Inc September 1996 - March 2002
United Christian Parish April 1998 - April 2001
Racal Health & Safety, Inc January 1993 - September 1996
Controls Corporation of America, Inc February 1987 - July 1992
Education
Xavier University 1984 — 1986
Master's, Finance
The Ohio State University - The Max M. Fisher College of Business 1979 — 1982
BSBA, Finance
Verizon Telecom April 2013 - Present
Hertz May 2010 - April 2013
Skills
Microsoft SQL Server, ASP.NET, .NET, WCF, MVC, SSRS, SSIS, Software Development, Oracle, VB.NET, WPF, Silverlight, Web Services, Cloud Computing, LINQ, C#, Teamwork, Requirements Gathering, Leading Diverse Teams, ASP.NET Web API, SDLC
Education
Sardar Patel University
Bachelor of Engineering, Computer Science
Seboutek September 2010 - Present
AFL Network Services January 2006 - September 2009
CAM Communications 2003 - 2006
Verizon 2000 - 2003
Verizon Telecom 2000 - 2003
Ciena December 1996 - November 2000
US Design 1998 - 2000
Skills
CSS, jQuery, LAN-WAN, PHP, Quality Assurance, JavaScript, Data Center, Front-end, VoIP, Symfony, Cisco Technologies, Troubleshooting
Education
Strayer University 2007 — 2010
Verizon May 2014 - Present
Verizon May 2011 - Present
Verizon Telecom November 2009 - May 2011
Verizon Telecom October 2008 - November 2009
Verizon Telecom September 2006 - October 2008
Verizon Telecom January 2002 - November 2003
Telcordia Technologies August 1992 - March 1995
Skills
Network Engineering, Program Management, Engineering, Switches, Fiber Optics, Telecommunications, Network Design
Education
George Washington University/ESI 1998 — 1999
Masters Certificate, Project Management
Northeastern University 1988 — 1991
Master of Science, Engineering Management
Tufts University 1983 — 1987
Bachelor of Science, Electrical Engineering
Cobb Fendley January 2011 - Present
Cobb Fendley & Associates April 2010 - June 2011
Verizon Telecom July 2007 - November 2009
Verizon July 2003 - July 2007
Verizon 1999 - 2003
Petras, Inc. 1994 - 1995
Skills
Microstation, AutoCAD, Technical Documentation, Geopak, Telecommunications, Microsoft Office, Engineering, Project Management
Education
Southern Methodist University 1988 — 1993
BSEE, Electrical Engineering, Math
Orme School
Alcatel-Lucent May 2011 - Present
Verizon Telecom August 2009 - March 2012
American Fuel Distributors, LP January 2009 - July 2009
Texas A&M University January 2007 - December 2008
D2V Pvt. Ltd June 2005 - December 2006
Ganapat University 2002 - 2006
Skills
ASP.NET, C#, Flex, .NET, Web Services, XML, JavaScript, Apache
Education
Texas A&M University-Commerce 2007 — 2008
Master's, Computer Science
North Gujarat University
BE, Computer Engineering
CenturyLink March 2014 - July 2014
ARRIS March 2013 - December 2013
Comcast February 2012 - December 2012
AXA Equitable September 2011 - December 2011
PwC January 2011 - June 2011
Verizon Telecom April 2010 - July 2010
EDS, an HP company February 2009 - May 2009
VPIsystems December 2007 - July 2008
AT&T May 2006 - November 2007
MBNA January 2005 - November 2005
Skills
SDLC, Requirements Analysis, Business Analysis, Telecommunications, Enterprise Architecture, Integration, Solution Architecture, Agile Methodologies, Visio, Unix, SQL, Process Improvement, Requirements Gathering, SharePoint, Vendor Management, Enterprise Software, Testing, SaaS, Management, Analysis, Software Project..., Databases, Business Intelligence, IT Strategy, Software Development, SOA, Web Applications, Business Process, Java, Agile Project Management, PMP, Cloud Computing, Systems Analysis, Oracle, Data Warehousing, System Architecture, Project Portfolio..., Data Modeling, Architectures, PMO, Business Requirements
Education
Rutgers, The State University of New Jersey-Newark
MBA, Management
University of Maryland College Park
BS, Computer Science
American Airlines December 2014 - Present
American Airlines August 2012 - November 2014
American Airlines July 2011 - August 2012
Verizon Telecom March 2010 - July 2011
Verizon Telecom March 2009 - March 2010
American Airlines June 2000 - September 2008
American Airlines March 1999 - July 2000
American Airlines January 1998 - February 1999
State of Texas October 1992 - February 1997
Skills
Advertising, Marketing Strategy, Online Marketing, Media Relations, Contract Negotiations, Broadcast Production, Integrated Marketing, Interactive Marketing, Guerrilla Marketing, Digital Marketing, Product Marketing, Online Advertising, Strategy, Marketing Communications, Budgets, Management, Marketing, Leadership, CRM, Contract Negotiation, International Marketing, Brand Management, Business Development, Broadcast, Event Management, B2B, Market Planning, Creative Direction, Creative Strategy, Brand Awareness, Trade Shows, Marketing Management, Competitive Analysis, Sales, Media Planning, Direct Marketing, Corporate Communications, Strategic Planning, Email Marketing, Brand Development, Digital Strategy
Education
The University of Texas at Austin 1983 — 1987
Bachelor of Science, Advertising
HSEP/BTW
Verizon November 2006 - Present
Verizon Business January 2003 - November 2006
Real Estate Appraiser 1999 - 2004
Verizon Telecom April 1999 - January 2003
Verizon Telecom May 1995 - April 1999
GTE Califorina aka Verizon Communications February 1987 - May 1995
U.S.Ameri-call aka LDDS Worldcom March 1984 - February 1987
Skills
Telecommunications, Customer Relations, Visio, Program Management, ITIL, Documentation, VoIP, Cisco, Call Center, MS Project, PBX, Vendor Management, Customer Service, Frame Relay, WAN, Project Planning, Problem Solving, Planning, Team Leadership, Excel, Vendor Relations, Business Management, Project Implementation, LAN/WAN, Avaya, Management, Sales Operations, Ethernet, PMO, Cisco Technologies, PMP, LAN-WAN, Software Documentation, Process Improvement, Managed Services, Wireless, Requirements Gathering, Call Centers, Microsoft Excel, Project Management
Education
The George Washington University - School of Business 2006 — 2009
Masters Certification, Project Management
University of Phoenix 2005 — 2007
MBA, Business Management
Verizon Wireless November 2013 - Present
Verizon Wireless January 2012 - November 2013
Verizon Wireless June 2009 - December 2011
Verizon Telecom January 2003 - May 2007
Skills
Telecommunications, Program Management, Mobile Devices, Mobile Applications, Management, Blackberry, Wireless, Technical Support, Vendor Management, Product Management, Cross-functional Team..., Strategic Partnerships, Solution Selling, Process Improvement, Integration, Mobile Technology
Education
Strayer University 2014 — 2016
Bachelor's Degree, Marketing
H.P.T Arts and R.Y.K Science College 1995 — 1998
BS, Chemistry
GEICO July 2010 - Present
Verizon Communications January 2005 - Present
US NAVY (Dynamic Systems Technology) June 2008 - March 2010
Verizon Telecom May 1999 - June 2008
Verizon Communications January 2000 - January 2002
Verizon Communications January 1999 - January 2000
Household Finance June 1998 - May 1999
Education
Saint Pauls College 2004 — 2007
Bachelor of Arts, English and Mass Communications
Saint Pauls College
Bachelor of Arts
MSIGHTS April 2010 - Present
Verizon Telecom 2002 - 2006
Verizon 2000 - 2002
GTE 1998 - 2000
TBWA Chiat Day 1996 - 1998
Skills
Marketing Strategy, Telecommunications, Digital Marketing, Project Management, Go-to-market Strategy, Segmentation, Direct Marketing, Integrated Marketing, Strategic Planning, Cross-functional Team..., Account Management, Customer Retention, Product Marketing, B2B, Marketing, Messaging, Advertising, Management, CRM, Team Leadership, Social Media Marketing, Marketing Management, Online Marketing, Leadership, Market Planning, Public Relations, Salesforce.com, Sales, Training, Marketing Communications, Online Advertising, Strategy, Direct Mail, Digital Strategy, PPC
Education
University of Kansas 1992 — 1996
BS, Journalism with Advertising Emphasis
Verizon September 2013 - Present
Verizon Telecom August 1999 - Present
Skills
Project Management, VoIP, Telecommunications, Data Center, Network Design, IP, LAN-WAN, Telephony, MPLS, Switches, WAN, Vendor Management, Unified Communications, Managed Services, Cross-functional Team...
Education
State University of New York College at Cortland
Verizon Telecom July 1997 - Present
Skills
Cisco, Cisco Certified, CCNA
Education
Strayer University
Bachelor’s Degree, Information Technology, summa cum laude
Tidewater Community College
Associates Degree, Business Administration
Verizon Wireless August 2014 - Present
Verizon Wireless December 2010 - September 2014
Verizon Telecom March 2007 - December 2010
Verizon July 2005 - March 2007
Verizon Global Network Solutions December 2004 - July 2005
Verizon Global Network Solutions July 2003 - December 2004
Verizon Global Network Solutions June 2002 - July 2003
Verizon Global Network Solutions January 2001 - June 2002
Verizon October 1997 - January 2001
UPS December 1995 - October 1997
Skills
Vendor Management, Sales Operations, Release Management, VoIP, Telecommunications, Cross-functional Team..., Wireless, Network Engineering, Program Management, PMP, Project Management, Visio, Team Leadership, Project Planning, Process Improvement, Databases, Computer Network...
Education
University of Illinois at Urbana-Champaign 1991 — 1995
BS, Engineering Mech
University of Illinois at Urbana-Champaign 1991 — 1995
Bachelor of Science (B.S.), Engineering Mechanics
Verizon Telecom
Skills
Integration, Telecommunications, Vendor Management, Requirements Analysis, Process Improvement, SDLC, Product Marketing, Requirements Management, Wireless
Education
Rutgers University-New Brunswick 1996 — 2002
MBA, Finance, MIS
Stevens Institute of Technology 1986 — 1990
BE, Electrical Engineering
Tempur Sealy International October 2013 - Present
Tempur-Pedic October 2012 - October 2013
Tempur-Pedic March 2011 - October 2012
Tempur-Pedic April 2010 - May 2011
Verizon Telecom November 2003 - February 2009
Verizon Telecom March 2002 - November 2003
Verizon Telecom October 2001 - March 2002
Verizon Telecom September 1999 - October 2001
Verizon Telecom July 1998 - September 1999
Verizon Telecom September 1997 - July 1998
Skills
Business Analysis, Call Center, Call Centers, Cross-functional Team..., Customer Satisfaction, Customer Service, Employee Relations, Leadership, Forecasting, Management, Process Improvement, Project Management, Team Building, Team Leadership, Vendor Management, Performance Management, Retail
Education
Sullivan University 2001 — 2003
Master of Business Administration, Human Resources
University of Kentucky 1994 — 1996
Bachelor of Science, Accounting
University of Kentucky 1991 — 1993
Bachelor of Arts, Economics
Verizon Telecom April 2009 - Present
Verizon Wireless 2004 - 2009
Education
The Ohio State University
WSD Capital September 2013 - Present
Dovetail USA January 2009 - September 2013
Roman General Contracting LLC September 2005 - January 2009
Verizon Telecom May 1998 - May 2005
Skills
Project Management, Management, Contract Negotiation, Construction Management, Account Management, Leadership, Negotiation, Program Management, Real Estate, Real Estate Development, New Business Development, Business Development, Strategic Partnerships, Strategic Planning, Solution Selling, Selling
Education
Radford University 1993 — 1997
Bachelor of Science (BS)
Verizon Consumer, Mass Business, & Wireless IT February 2008 - Present
Verizon Telecom May 2003 - 2008
Bell Atlantic and Verizon eBusiness, IT 1998 - 2003
NYNEX Science & Technology 1991 - 1997
St. Louis, Washington, NYC 1986 - 1991
University of Wisconsin-Extension Telecommunications Division 1984 - 1986
Skills
Usability, Web Technologies, Usability Testing, User Experience, User Interface Design, Knowledge Management, Participatory Design, Workshop Facilitation, Strategy, User-centered Design, Interaction Design, Information Architecture, Requirements Analysis, User Interface, Task Analysis, Heuristic Evaluation, Mobile Applications, Content Management, Usability Engineering, Human Computer..., Telecommunications, Contextual Inquiry, Web Applications, User Experience Design, Information Design, Experience Design, HTML 5, Mobile Devices, Rapid Prototyping, Wireframes, Card Sorting, Wire Framing, Integration, Management
Education
The Open University 2003 — 2011
PhD, Knowledge Media
University of Michigan College of Literature, Science, and the Arts
Bachelor of Arts (B.A.) with High Honors, Film/Cinema/Video Studies
University of Wisconsin-Madison
Master of Arts (M.A.), Communication and Media Studies
Nielsen June 2015 - Present
Booz Allen Hamilton April 2013 - June 2015
Booz Allen Hamilton June 2011 - April 2013
Lockheed Martin Information Technology April 2010 - May 2011
Verizon Telecom May 2008 - August 2009
Skills
Java, C++, C, SQL, Matlab, HTML, Linux, Ext JS, J2EE Application..., Python, Unit Testing, C#, JUnit, Visual Studio, Agile Methodologies, Networking, Data Analysis, Visual Basic, MySQL
Education
The Johns Hopkins University 2013 — 2015
Master of Science (M.S.), Information Systems Engineering
University of Maryland Baltimore County 2007 — 2012
Bachelor of Science (B.S.), Computer Engineering
Stanford University 2013 — 2013
Graduate Certificate, Strategic Decision and Risk Management
Verizon Telecom October 2002 - Present
TEKsystems October 2001 - September 2002
Digicon Corporation November 1999 - June 2001
SMS Data Products Group, Inc. November 1996 - November 1998
Skills
Telecommunications, VoIP, Wireless, Integration, Vendor Management, PMP, Program Management, IP, Team Leadership, Project Management, Computer Network..., Managed Services, Quality Assurance, MPLS, Ethernet, Cross-functional Team..., ITIL
Education
Strayer University-Virginia 2005 — 2008
Master of Science (MS), Information Technology, 3.91
Strayer University-Virginia 2003 — 2005
Bachelor of Science (BS), Information Technology, 4.0
American Embassy School, New Delhi 1987 — 1989
International School of Ouagadougou 1983 — 1985
Union School 1978 — 1980
Freddie Mac January 2014 - May 2015
Heartland Payment Systems June 2013 - January 2014
Meggitt PLC September 2012 - May 2013
Excentus April 2012 - September 2012
Federal Reserve Bank of Dallas January 2011 - March 2012
Apex Systems August 2010 - September 2010
Buchanan & Associates September 2009 - August 2010
Verizon Telecom November 2007 - August 2009
CompuCom April 2007 - November 2007
The Planet January 2005 - May 2007
Skills
Cisco Technologies, DNS, Windows 7, Active Directory, Windows Server, ITIL, Troubleshooting, Technical Support, Networking, Data Center, SharePoint, Servers, Process Improvement, Security, Software Documentation, VPN
Education
Southern New Hampshire University
Bachelor’s Degree, Project Management, 4.0
Verizon Communications 2005 - Present
Verizon April 2004 - Present
Verizon Telecom 2004 - Present
Skills
Telecommunications, Program Management, Project Management, Vendor Management, Process Improvement, Wireless, Product Management, Cross-functional Team..., Team Leadership, Project Planning, Visio, Integration, Strategy, Business Analysis, Management, Competitive Analysis, VoIP
Education
University of Mary Washington 1999 — 2002
B.A., Economics, Political Science
Virginia Polytechnic Institute and State University 1998 — 1999
Political Science
Verizon April 2012 - January 2015
Verizon March 2008 - April 2012
Verizon Telecom May 1993 - March 2008
Digital Equipment Corporation 1989 - May 1993
Johns Hopkins Hospital 1983 - 1989
Skills
Network Design, ATM networks, Frame Relay, Ethernet, DSL, Product Management, Business Case, Networking, Professional Services, Managed Services, Telecommunications, Sales Engineering, Unified Communications, MPLS, IP, Strategic Partnerships, Telephony, Solution Selling, Cross-functional Team..., Wireless, VoIP, LAN-WAN, WAN, Cloud Computing, Vendor Management, Go-to-market Strategy, DWDM, T1, SIP, Broadband, Metro Ethernet, Network Architecture, Fiber Optics, SIP Trunking, Optical Fiber, Co-location, Data Center
Education
The Johns Hopkins University 1975 — 1978
BSEE, MSCS
Frontier Communications April 2015 - Present
Mitel October 2011 - April 2015
Frontier Communications 2010 - November 2011
Verizon Telecom August 2009 - July 2010
Nortel 2005 - 2009
American Bar Association 2000 - 2004
American Bar Association 2000 - 2004
American Bar Association 2000 - 2004
American Bar Association 2000 - 2004
Ameritech 1995 - 2000
Skills
VoIP, IP, Networking, Call Centers, TDM, Management, Sales Engineering, Sales, Telecommunications, Wireless, Telephony, Unified Communications, SIP, Data Center, MPLS, Cloud Computing, Ethernet, Managed Services, SIP Trunking, Switches
Education
State University of New York at New Paltz 1980 — 1985
BA, Psychology & Criminal Justice
Lightower Fiber Networks January 2015 - Present
Kokomo Ice Cream Corp December 2012 - December 2014
Mission 1st September 2011 - August 2012
Outsource Inc. March 2011 - October 2011
Verizon Telecom 2008 - 2010
Verizon Telecom 2003 - 2008
Verizon Telecom 2000 - 2003
Verizon Telecom 1997 - 2000
Skills
FTTP, Contract Management, Telecommunications..., CDMA, DSL, DoD, Telecommunications, Outside Plant, Cabling, Fiber Optics, Program Management, T1, Ethernet, Network Design, AutoCAD, FTTx, Vendor Management, Disaster Recovery, Optical Fiber, Cisco Technologies, Project Management, DS3, LTE, DWDM, Networking, Wireless, Troubleshooting, ATM networks, Integration, MPLS, VoIP, Telephony, SDH, WAN
Education
State University of New York Empire State College
Travelers Insurance January 2014 - Present
Misys Software Solutions (India) Pvt Ltd May 2011 - December 2013
Travelers January 2008 - April 2011
Verizon Telecom September 2000 - December 2007
The ST Paul companies June 1998 - September 2000
American Express January 1998 - June 1998
Skills
HDFS, Map Reduce, HIVE,..., Web service..., Requirements analysis,..., Agile Methodologies, Microsoft SQL Server, Project Management, Requirements Analysis, SQL, SOA, SDLC, Java, Oracle, Business Analysis, Web Services
Education
Strayer University 2004 — 2005
Master's Degree, Management Information Systems and Services, B grade
Siddaganga Institute of Technology, University in Tumkur, India 1990 — 1994
Bachelor's Degree, Computer Science, 1 st
Verizon Telecom July 2009 - March 2014
Verizon June 2009 - July 2009
Verizon Global Network Solutions February 2009 - June 2009
Verizon Global Network Solutions February 2003 - June 2009
Verizon Global Network Solutions March 2000 - February 2003
MCI Worldcom July 1999 - March 2000
Skills
Digital Forensics, Wireshark, EnCase, Information Security, LAN-WAN, Linux, Backtrack, TCP/IP, Ethical Hacking, Cellebrite, Information Security..., Security, Switches, Routers, VPN, Network Design, Telecommunications, Troubleshooting, Networking, Firewalls, Cisco Technologies, Network Security, Bilingual, Data Center, VoIP, Servers, Mobile Forensics
Education
Computer Learning Center
Associate of Arts and Sciences (A.A.S.), Computer Electronics Technology
Strayer University
Bachelor of Applied Science (B.A.Sc.), Information Technology/Internetworking Technology
University of Maryland University College
Bachelor's degree, Computer Networks and Security
University of Maryland University College
Certificate of Workplace Spanish, Spanish Language and Literature
Bigcommerce February 2015 - Present
Bigcommerce June 2014 - February 2015
ADP May 2011 - May 2014
Verizon Telecom May 2006 - May 2011
Skills
Salesforce.com, Sales, Account Management, Leadership, Call Centers, Sales Process, Sales Management, Cold Calling, Direct Sales, CRM, Management, Human Resources, Customer Service, Microsoft Office, Customer Retention, SaaS, PowerPoint, Outlook, Microsoft Word, Access, Call Center, Customer Satisfaction, B2B, Sales Operations, E-commerce, Software Sales..., Software Sales, Inside Sales, Sales Promotion, Net Promoter Score, Marketing, Sales Presentations, Solution Selling, Team Leadership, Strategy, Lead Generation, New Business Development, Employee Benefits, Recruiting, Enterprise Software, Team Building, Business Development, Strategic Partnerships, Training, Coaching, Development of Sales, Lead Development, Pipeline Development, Clinical Development, Cross Selling
Education
Saint Louis University
Bachelor's degree, Major: Organizational Leadership Minor: Sales Leadership, 3.8 GPA
Verizon Telecom August 2012 - Present
Verizon October 2010 - August 2012
Verizon February 2008 - October 2010
Verizon March 2005 - February 2008
Skills
Call Centers, Coaching, Customer Service, Telecommunications, Team Leadership, Business Analysis
Education
Seton Hill University 1979 — 1991
Bachelor of Science (B.S.), Home Economics/Child Care
DMI (Digital Management, Inc.) August 2012 - Present
Pragmatics, Inc. July 2010 - August 2012
Verizon Telecom April 2000 - April 2009
Army National Guard February 2000 - August 2003
US Army September 1995 - January 2000
Skills
Cisco Technologies, Switches, Software Installation, Windows 7, Routers, Networking, Hardware, Customer Service, Troubleshooting, IP, Unix, Testing, Security Clearance, RF, Routing, Customer Engagement, Cross-functional Team..., Team Building, team, SCCM, System Testing, Remote Troubleshooting, Microsoft Technologies, Network Security, Telecommunications, BMC Remedy, Public Speaking, Help Desk Support, Active Top Secret..., Military Training, Instructor-led Training, NOC, Supervisory Skills, Hard Drives, Data Classification, Government Contracting, Telecommuting, Frequency Analysis, Problem Solving, Self-driven, Hospitality, IT Audit, Project Planning, Help Desk Implementation, Redback, Alcatel, T3, TCP/IP protocols, ITIL v3 Foundations..., Project Management
Education
Strayer University (DC) 2012 — 2015
Master of Science (M.S.)
Strayer University 2002 — 2006
Bachelor of Science (B.S.)
TESST Institute of Technology 2001 — 2002
Verizon University
St.Peter's University 2013 - Present
Independent Consultant July 2011 - December 2012
EMC Consulting 2009 - 2011
Score Bergen - SBA 2008 - 2009
Verizon Telecom 2000 - 2006
GTE 1995 - 2000
GTE 1987 - 1995
Skills
PMO, Business Intelligence, Vendor Management, Restructuring, Governance, Market Analysis, Continuous Improvement, SLA, Program Management, Policy, Process Improvement, Marketing Strategy, Project Portfolio..., IT Strategy, Process Engineering, Business Process, IT Governance, Business Process..., Change Management, Market Research, Stakeholder Management, Service Delivery, Business Analysis, Compliance, Online Marketing, Process Management, Planning, Customer Experience, Management Consulting, Process Mapping, Business Strategy, Business Process Design, Project Planning, Management, Consulting, Project Management, Leadership, CRM, Integration, Analysis, Telecommunications, Strategic Planning, Business Planning
Education
The George Washington University 1973 — 1981
PhD candidate, Political Science - Chinese Politics
University of Toledo 1972 — 1973
MA, Political Science
University of Cincinnati 1966 — 1970
BA, Political Science
Verizon Telecom April 2011 - Present
Skills
Management, Project Coordination, Standards Compliance, Risk Assessment, Customer Relations, Programming, Security, Access Control, CCTV, Customer Service, Troubleshooting, Surveillance, Physical Security, Telecommunications, Security Management, Security Audits, Vendor Management, Team Building, Software Installation, Security Operations, Project Management, Operations Management, Security Training, Vulnerability Assessment, Security+, Corporate Security, Intrusion Detection, Business Continuity, Executive Protection, Data Center, Emergency Management, Crisis Management, Investigation, Alarm Systems, Security Awareness, Cabling, Telecommunication...
Education
Rowan University 2004 — 2008
Bachelor of Arts, Law and Justice Studies, Deans List
Ernst & Young April 2013 - Present
CMSWire March 2013 - Present
Semphonic July 2007 - April 2013
CMS Watch Web Analytics Report December 2006 - January 2011
SAIC January 2006 - October 2006
Verizon Telecom February 2002 - January 2006
NetGenesis June 1999 - August 2001
Bell Atlantic December 1997 - June 1999
US Pharmacopeia June 1996 - December 1997
Skills
Analytics, CMS, Information Architecture, Digital Strategy, Digital Marketing, SEO, Email Marketing, Social Media, Social Media Marketing, Google Analytics, Web 2.0, Web Content Management, Content Management, Omniture, Marketing Strategy, Online Advertising, Data Analysis, Digital Media, Multi-channel Marketing, Segmentation, Lead Generation, WebTrends, Competitive Analysis, Marketing Research, Business Intelligence, Direct Marketing, Search, Market Research, Web Analytics, E-commerce, Online Marketing, Marketing Communications, User Experience, Strategic Planning, Product Marketing, Content Strategy, Web Project Management, WebTrends Analytics, Integrated Marketing, Strategy, Blogging, Start-ups, PPC, SEM, Business Development, Leadership, Cross-functional Team..., Marketing, Mobile Marketing
Education
University of Maryland College Park
BA
New York Institute of Technology July 2010 - Present
Verizon Telecom January 2004 - December 2009
Verizon 1997 - 2009
verizon 1997 - 2009
Verizon June 1999 - January 2004
Verizon January 1998 - April 1999
H.Y. Applied Inter Data January 1993 - February 1997
Skills
Telecommunications, Process Improvement, Operations Management, T1, VoIP, Computer Network..., Training, Management, Strategy, Cross-functional Team..., Project Management, Call Centers, Windows 7, Integration, Customer Service, Leadership, Technical Support, Six Sigma, System Administration, Team Leadership, Data Analysis, Strategic Planning, ITIL, Leadership Development, Testing, Team Building, Forecasting, IT Management, DSL, Budgets, Troubleshooting, Telephony, Change Management, Analysis, Project Planning, Switches, Vendor Management, Business Development, Coaching, Business Analysis, Wireless, Data Center, Microsoft Excel, Contract Negotiation, Fiber Optics, Program Management, Visio, Team Management, Software Installation, Computer Hardware
Education
State University of New York College at Oneonta 1988 — 1991
Bachelor of Science, Business Economics
SUNY Cobleskill 1986 — 1988
AS, Business Administration
Otsuka Pharmaceutical Companies (U.S.) November 2014 - Present
Grant Thornton LLP GPS November 2012 - May 2014
Serco - NA April 2010 - October 2012
EDS, HP Company May 2005 - August 2009
EDS an HP Company April 2003 - May 2005
EDS, an HP company November 2000 - April 2003
Verizon Telecom August 1998 - November 2000
Verizon Telecom February 1997 - August 1998
The Ritz-Carlton Hotel Company LLC 1990 - 1993
Skills
Change Management, Risk Management, Technical Recruiting, Management Consulting, Business Process, Outsourcing, Telecommunications, Program Management, Process Improvement, SDLC, Business Transformation, PMO, Certified Change..., Project Management, Strategy, IT Strategy, Project Planning, CRM, Vendor Management, Business Analysis, Organizational..., Requirements Analysis, Employee Training, Cross-functional Team..., PMP, Training, Strategic Communications, Start-ups, Leadership, Management, Software Project..., Organizational Design, Integration, Project Portfolio..., Resource Management, Performance Improvement, Business Process..., Information Technology, MS Project, Consulting
Education
Prosci Certified Change Management Practitioner 2013 — 2013
Certification, ADKAR Change Methodology
The George Washington University - School of Business
Project Management Certificate, Project Management Certificate
Verizon April 2014 - Present
Capital Communications FCU 2011 - Present
Verizon June 2012 - April 2014
Verizon Telecom April 2002 - June 2012
Capital Communications FCU 2008 - 2010
Verizon Telecom June 2000 - April 2002
Verizon Telecom May 1995 - June 2000
Skills
Contract Management, Vendor Management, Microsoft Office, Telecommunications, Strategic Planning, Process Improvement, Customer Service, Construction, Cross-functional Team..., Optical Fiber, Fiber Optics, Start-ups, Sales Management, Budgets, Leadership, Operations Management, Management, Business Strategy, Contract Negotiation, Troubleshooting, Team Building, Business Development, Project Management, Program Management, Team Leadership, Wireless, Risk Management, Product Development, Account Management, Change Management, New Business Development, Strategy, DSL, Training, Product Management, Leadership Development, Project Planning, Cabling, VoIP, Sales, Telephony, T1, Broadband, Ethernet
Education
The George Washington University - School of Business 2006 — 2009
Associates Certificate, Project Management
University at Albany, SUNY 1991 — 1995
BA, Mathematics
Verizon Telecom
Skills
IP, Telecommunications, VoIP
Education
Texas A&M University 1981 — 1987
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Verizon - Consumer and Mass Business November 2013 - Present
Verizon Services Organization January 2012 - October 2013
Verizon January 2007 - January 2012
Verizon Telecom June 2000 - December 2007
GTE September 1987 - February 2000
Skills
Deployment, Background Checks, Captivate, Analysis, Performance Management, Team Building, Coaching, Strategic Planning, Change Management, Telecommunications, Program Management, Planning, Testing, Team Leadership, MS Project, Compliance, Customer Relations, Integration, Problem Solving, Data Analysis, Research, Process Improvement, Cross-functional Team..., Employee Relations, Quality Assurance, Process Engineering, Microsoft Office, Business Analysis, Troubleshooting, Talent Management, Six Sigma, Vendor Management, JavaScript, Agile, Negotiation, Requirements Gathering, Mentoring, Project Planning, Resource Management, Requirements Analysis, Visio, Software Project..., Management Consulting, Metrics, Process Development, Documentation, Agile Methodologies, Customer Service, Software Documentation, Instructional Design
Education
University of Central Florida 1985 — 1990
Master of Science (MS), Industrial and Organizational Psychology
Val Tech Inc (American Airlines Inc) May 2012 - Present
Frontier Communications July 2010 - September 2012
Verizon Telecom August 2008 - July 2010
Fiserv 2007 - 2008
Skills
Weblogic, Websphere, JDBC, J2EE, Web Services, Unix, JSP, Java, XML, JMS, JNDI, JavaScript, Spring, Unix Shell Scripting
Education
University of Madras
Verizon ManagerNYNEX1994 - Present
Verizon Communications 1987 - Present
Verizon Telecom 1987 - Present
WEEI NewsRadio 1984 - 1987
Education
University of Florida 1978 — 1982
Cooper City High School 1974 — 1978
eGlobalTech November 2012 - Present
The Library Corporation January 2011 - January 2012
Verizon Business June 2006 - June 2010
Verizon Business April 2007 - April 2009
Verizon Telecom March 2000 - April 2006
Skills
Software Documentation, Troubleshooting, Disaster Recovery, Networking, Customer Service, Program Management, Security, Management, Project Management, Data Center, Telecommunications, Requirements Analysis, Integration, IT Strategy, Call Centers, Vendor Management, Business Analysis, Coaching, Training, IT Service Management, Leadership, Testing, Databases, Proposal Writing, Forecasting, PMP, Team Leadership, Wireless, ITIL, IT Management, SharePoint, SDLC, Process Improvement, Microsoft Office, Sales, Time Management
Education
West Virginia University 2006 — 2008
Shepherd University 1998 — 2000
Comcast Business March 2015 - Present
Verizon Telecom March 2012 - March 2015
Verizon March 2008 - March 2012
Tech USA Inc September 2007 - February 2008
Skills
CRM, B2B, Telecommunications, Sales, New Business Development, Marketing Strategy, Management, Solution Selling, Marketing Management, Direct Sales, Customer Retention, Negotiation, Salesforce.com, Marketing, Customer Service, Sales Operations, Lead Generation, Sales Management, Recruiting, Account Management, Managed Services, Strategic Partnerships, Contract Negotiation, Sales Presentations, Business Development, Sales Process, Promotions, Sales Cycle, Cold Calling, Inside Sales, Product Marketing, Pricing, Customer Experience, Cross-functional Team..., Team Building, Forecasting, Team Leadership, MPLS, Training, Building Relationships, Coaching, Networking, Customer Satisfaction, Microsoft Office, Leadership
Education
Radford University 2003 — 2007
Bachelor's of Business Administration; Bachelor's of Business Administration, Marketing; Management, 3.0
Radford University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Frontier Communications January 2014 - Present
Frontier Communications May 2009 - December 2013
Verizon Telecom May 2007 - May 2009
Skills
Telecommunications, Ethernet, VoIP, IP, MPLS, Network Design, TCP/IP, Troubleshooting, Wireless, Networking, Broadband, DSL, Integration, Managed Services, Fiber Optics, Network Engineering, Telephony, Vendor Management
Education
University of Michigan-Dearborn 2003 — 2006
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Krucial Kutz Barber shop June 2010 - Present
Verizon Telecom January 2000 - Present
A & J Technologies February 1995 - January 2000
Skills
VoIP, Telecommunications, Network Design, IP, Cisco Technologies, Wireless, Wireless Networking, Switches, Networking, Routers, Troubleshooting, TCP/IP, WAN, Network Security, Network Administration
Education
Strayer University (VA) 2000 — 2007
Computer Information Systems, Computer Systems Networking and Telecommunications
J. Sargeant Reynolds 1995 — 2000
Telecommunciations, Telecommunications Technology/Technician
Merrill Lynch November 2013 - November 2014
Senior technical consultant June 2013 - October 2013
Project Manager- IT technical consultant November 2012 - May 2013
Citibank Warren, NJ November 2011 - June 2012
Merrill Lynch January 2011 - August 2011
Verizon Telecom May 2010 - July 2010
Verizon Wireless (Worldwide Wireless) September 2008 - December 2009
Routedata Inc July 1995 - December 2009
EJR computer Associates July 1989 - July 1995
Skills
COBOLII, CICS, DB2, SQL DB2, FTP software, NDM, FILEAID, ENDEVER, CHANGEMAN, JCL, Datacom, IMS, z/OS, VSAM, Software Development, SDLC, IMS DB/DC, COBOL, Requirements Analysis, Fileaid, Management, Mainframe, Business Requirements, Serena Changeman, MVS
Education
University of Hertfordshire 1978 — 1982
Bsc, Computer Science
Loxford high School , London,England
A levels
University of Maryland September 2009 - Present
Verizon Telecom 1996 - Present
Access Systems, Inc. 2007 - 2007
Education
Rice University 1981 — 1984
Verizon February 2008 - Present
Verizon Telecom January 2001 - February 2008
Education
State University of New York Empire State College
I'm Lovin' it November 2012 - Present
TR Ross, Inc January 2005 - October 2012
SuperMedia LLC 2005 - 2010
Verizon Data Services 2001 - 2003
Verizon Data Services 2000 - 2001
Verizon Telecom 1999 - 2000
GTE Data Services 1996 - 1998
GTE Data Services 1992 - 1996
GTE Data Services 1989 - 1992
Skills
Salesforce.com, Program Management, Telecommunications, Integration, Business Analysis, Cloud Computing, CRM, SaaS, Vendor Management, Professional Services, Software Project..., Business Intelligence, Strategy, Visio, Enterprise Software, Cross-functional Team..., IT Strategy, Requirements Analysis, Enterprise Architecture, Consulting, Business Process..., Business Process, Product Management, Analytics
Education
Southern Methodist University 1981 — 1984
MS, Engineering
Southern Arkansas University 1971 — 1975
BBA, Finance/Computer Science
MTM Ventures LLC November 2008 - Present
Bayshore Dental Studio January 2014 - January 2015
AMA Tampa Bay January 2013 - December 2014
AMA Tampa Bay March 2011 - December 2011
Verizon Telecom April 2007 - November 2008
International Big Fish Network 2003 - 2007
TSI Telecommunications (now Syniverse Technologies) 1994 - 2003
SuperMedia LLC August 1990 - December 1993
Special Events International October 1989 - August 1990
Tampa/Hillsborough Convention and Visitors Association 1989 - 1989
Skills
Marketing Communications, Public Relations, Marketing, Market Planning, Internal Communications, Change Management, Cross-functional Team..., Integrated Marketing, Mobile Marketing, Marketing Strategy, Digital Marketing, Product Management, Press Releases, Management, Account Management, Business Development, Proposal Writing, Media Relations, Online Marketing, Leadership, Strategy, Direct Marketing, Advertising, Strategic Communications, Social Media, SEO, Lead Generation, Web Analytics, Trade Shows, Fundraising, Event Management, Website Development, Product Marketing, Corporate Communications, Marketing Management, Email Marketing, Social Media Marketing, Online Advertising, Marketing Research, Sponsorship, Brand Development, Relationship Marketing, Digital Strategy, SEM, Copywriting, Strategic Partnerships, Market Research
Education
Troy University 1996 — 1998
Master of Science, Management
University of Louisiana at Monroe 1985 — 1988
BA, Journalism/Public Affairs
Verizon Telecom December 2005 - January 2011
Dobson Communications December 1999 - June 2005
Education
University of Maryland College Park 2008 — 2009
University of Wisconsin-Madison 1993 — 1995
Verizon Communications 2002 - Present
Verizon Telecom 2000 - Present
Verizon September 1983 - Present
Skills
IT Strategy, Call Centers, Managed Services, Customer Satisfaction, Customer Experience, Operations Management, Telecommunications, Integration, Strategic Partnerships, Data Warehousing, Program Management, Call Center, Strategic Planning, Workforce Management, Business Strategy, Management, Vendor Management, Project Management, Team Building, Operational Excellence, Leadership, Strategy, Cross-functional Team..., Change Management, Business Development, Testing, Management Consulting, Process Improvement, Team Leadership, Business Analysis, CRM, Business Process..., Outsourcing, Product Management, Cloud Computing, PMP, Business Intelligence
Education
The Johns Hopkins University 1987 — 1990
MAS, Information Technology
York College of Pennsylvania 1979 — 1982
BS, Accounting
QVC October 2004 - Present
AEGON August 1995 - October 2001
Verizon Telecom 1994 - 1995
US Army August 1989 - June 1994
Skills
Retail, Email Marketing, Sales, Consumer Electronics, Management, Training, Customer Service
Education
Temple University 2003 — 2004
Communications, Communication, Journalism, and Related Programs, A
University of California, Santa Cruz 1991 — 1994
BA, Communications/Journalism
Stephan Girard College 1980 — 1987
High School, General Studies
Verizon Telecom 1983 - Present
C&P Telephone Company April 1983 - January 1984
Howard County Public Schools 1981 - 1983
Skills
Project Management, Team Leadership, Integration, Six Sigma, Software Engineering, Database Administration, Troubleshooting, Vendor Management, Production Support, System Architecture
Education
The George Washington University 1999 — 2001
Masters Certificate in Project Management
The Johns Hopkins University 1986 — 1989
MAS, Computer Science
Towson University
BA, Education
UnitedHealth Group September 2012 - Present
Frontier Communications July 2010 - April 2012
Verizon Telecom March 2010 - September 2010
WaMu March 1998 - January 2009
Providian Financial 1998 - January 2009
JP Morgan Chase(formerly Washington Mutual and Providian) 2008 - 2009
Providian 1998 - 2008
Washington Mutual Card Services 1998 - 2008
Charles Schwab February 1985 - December 1994
Skills
IVR, Deployment, Call Center, Vendor Management, Cisco ICM
Education
San Joaquin Delta College 1976 — 1978
AA, General Studies
Cisco August 2015 - Present
Cisco October 2010 - August 2015
Verizon Telecom September 2009 - October 2010
Comcast July 2007 - September 2009
o3world 2006 - 2007
J&J 2004 - 2005
Skills
TCP/IP, Ethernet, Network Engineering, Cisco Technologies, IP, Network Architecture, Network Design, Switches, Routing, SNMP, Video, MPLS, OSPF, Routers, IPTV, CCENT, Wireshark, Unix, Networking, Cisco IOS, Routing Protocols, VOD, Set Top Box
Education
The College of New Jersey 1999 — 2004
Bachelor of Science (B.S.), Management Information Systems, General
Verizon Telecom January 2010 - Present
Verizon Telecom January 2007 - December 2009
Verizon April 2005 - February 2006
Skills
Customer Experience, Infrastructure, Gap Analysis, Cross-functional Team..., Strategic Planning, Vendor Management, Access, Telecommunications, Program Management, VoIP, Training, Management, Analytics, T1, Change Management, Quality Assurance, Process Improvement, Analysis, Leadership, Market Research
Education
State University of New York Empire State College 1998 — 2000
BS
Stuyvesant High School 1973 — 1976
Verizon July 2006 - November 2008
Verizon February 2000 - July 2006
Verizon January 1999 - February 2000
Verizon Telecom June 1994 - December 1998
Skills
Telecommunications, Captivate, Instructional Design, E-Learning, Vendor Management, Program Management, Project Management, Technical Writing, Team Leadership, Instructor-led Training, Process Improvement, Cross-functional Team..., Training, Quality Assurance, SnagIt
Education
University of Iowa
Doctor of Philosophy (Ph.D.), Computer Applications
Verizon Telecom April 2012 - Present
Verizon Telecom April 2009 - April 2012
PHH Corporation November 1997 - November 2008
PHH Corporation March 2003 - September 2003
PHH Corporation November 1997 - April 1998
Skills
Account Management, Business Development, Strategic Partnerships, Strategic Thinking, Sales Management, Business Strategy, Telecommunications, Sales Process, Team Leadership, Sales Presentations, Coaching, Call Center, Cross-functional Team..., Customer Retention, Team Building, Forecasting, Sales, Direct Sales, Customer Satisfaction, Public Speaking, Product Management, Call Centers, Customer Service, Loans, Management, Marketing, Mortgage Lending, Sales Operations
Education
University of Maryland College Park
Bachelor of Science, Business
ALM & Assciates August 2007 - Present
Verizon Telecom June 1980 - August 2007
Education
Walden University 2010 — 2013
PhD, Information Systems Management
University of Maryland University College 1995 — 1998
MS, Management
University of Maryland University College 1990 — 1993
BS, Technology Managment
Adaptive Solutions Group March 2012 - October 2013
Coding Enterprises February 2011 - December 2011
Apex Systems September 2010 - November 2010
TechSkills September 2009 - September 2010
Strategic Staffing Solutions November 2008 - September 2009
Verizon Telecom July 1999 - November 2008
Midwest Consulting Group April 1996 - June 1999
The Shurn Group 1994 - 1995
Dayco Products 1991 - 1992
Moog Automotive 1988 - 1991
Skills
TCP/IP, Ethernet, Troubleshooting, Communication Protocols, Windows, Customer Service, Word, Operating Systems, Problem Solving, PowerPoint, Excel, Outlook, Computer Hardware, Routers, Administration, Access, DNS, XP, Documentation, Purchasing, Servers, Inventory Management, Hardware, Software Installation, Visio, Research, Printers, VLAN, SNMP, Microsoft Office, Optimization, USB, SATA, SCSI, RAID, Network Cards, Ibm Compatible Pc, Motherboards, Norton Utilities, Cat5, Dell Desktops, HP Printers, Network Operations, LAN/WAN, IP Addressing, Windows 7, Active Directory, Windows Server 2008, Windows Server 2003, Acronis
Education
Technical - Techskills Information Technology 2009 — 2010
MCDST, MCDST Cert consist of A+, Network+, Microsoft XP, Microsoft XP Applications, Active Directory)
University of Louisiana at Lafayette 1978 — 1983
Bachelor of Science, Computer Science
University of Louisiana at Lafayette 1978 — 1983
Bachelors, Computer Science
Archbishop Shaw High School 1975 — 1978
College Prepatory, Honors classes.
United Water January 2014 - May 2014
The Board of Education Kearny October 2013 - December 2013
Verizon Telecom March 2011 - March 2013
Verizon Business (formerly MCI International,Inc.) July 2000 - March 2011
MCI International, Inc. March 1994 - June 2000
MCI International, Inc. October 1987 - March 1994
Skills
Accounting, Sarbanes-Oxley Act, Invoicing, Variance Analysis, Financial Reporting, Fixed Assets, Internal Controls, Account Reconciliation, General Ledger, Accruals, Cost Accounting, Financial Statements, GAAP, Journal Entries, Revenue Recognition, Balance, Financial Analysis, Budgets, Accounts Receivable, Bank Reconciliation, SAP, Management Accounting, Consolidation, Financial Accounting, Accounts Payable, Financial Audits, Hyperion Enterprise, Cash Flow Forecasting, Lotus Notes, IFRS, Peachtree, Cash Flow, Great Plains Software, Monthly Close, Preparation, Project Accounting, Sales Tax, Cash Management, US GAAP, Expenses, Cash, Sarbanes-Oxley, Capital Budgeting, Financial Forecasting, Essbase, QuickBooks, Forecasting
Education
Rutgers, The State University of New Jersey-Newark 1983 — 1987
Bachelor of Science in Business Administration, Concentration in Finance with several electives in computer science and math
Currently looking for new opportunities and employment. May 2015 - Present
Verizon Telecom December 2011 - May 2015
Verizon Telecom October 2009 - December 2011
Verizon December 2003 - September 2009
Verizon June 2000 - November 2003
Bell Atlantic Phone Company (now Verizon) December 1981 - June 2000
Skills
Telecommunications, VoIP, Integration, Switches, Testing, Networking, Project Management, Quality Assurance, IP, Ethernet, TCP/IP, SIP, Network Design, Product Management, Vendor Management, Program Management, SDH, WAN, Wireless, Cisco Technologies, Computer Network..., LAN-WAN, Visio, Cross-functional Team..., Routing, Troubleshooting, MPLS, TDM, Network Engineering, Telephony, Management, System Deployment
Education
Villanova University 2009 — 2009
Certificate of Achievement, Six Sigma Lean
Villanova University 2008 — 2008
Certificate of Achievement, Six Sigma Green Belt
Regis University 2004 — 2007
Masters of Business Administration, Business
The George Washington University 2001 — 2002
Master’s Certificate, Project Management
Old Dominion University - College of Business and Public Administration
BA Economics, Economics
Verizon Telecom February 1979 - September 2009
Education
Rutgers University-New Brunswick 1974 — 1978
B.A., Psychology/Spanish
Verizon Telecom June 2005 - Present
Cendant November 2001 - June 2005
AT&T/Lucent/Avaya August 1988 - October 2001
Honeywell 1984 - 1987
Eastman Kodak 1980 - 1984
Education
Rochester Institute of Technology
MBA, Finance, 3.8
Rochester Institute of Technology
Bachelor of Science (BS), Chemistry, 3.8
Verizon Telecom April 2004 - Present
TEKsystems 1994 - 2003
Skills
Telecommunications, Vendor Management, Strategy, Strategic Planning, Business Analysis, Project Management, Management, Integration, Direct Sales, Cloud Computing, Professional Services, Account Management, Fiber Optics, Wireless, Network Design, Business Development, New Business Development, Managed Services, Process Improvement, Product Management, Data Center, LTE, Talent Acquisition, VoIP, Negotiation, Program Management, Call Centers, Leadership, Switches, Troubleshooting, Ethernet, Consulting
Education
Texas Tech University 1987 — 1992
Electrical Engineering Technology
RE/MAX Properties of the Summit October 2014 - Present
Verizon Telecom July 2000 - February 2013
Verizon, MCI, Worldcom, EDS July 1993 - July 2000
Skills
Project Management, HP-UX 11iv2 and 11iv3, MC ServiceGuard Support, HACMP Failover support, Disk allocation and..., System installation and..., Performance Tuning, Backup methodologies, Networking Solutions, System Architecture, System Administration, Technical Support, Productivity Improvement, HP-UX Blade..., Team Leadership, Cron and start/stop..., Operating System..., AIX Administration, SAN migration, File systems management, Operating systems..., Network services..., Problem Solving, Teamwork, Work Well Independently, HP-UX 11i, HP-UX
Education
University of Maryland College Park 1980 — 1984
Bachelor of Science, Computer Science and Information Systems
University of Maryland College Park 1980 — 1984
Bachelor of Science (B.Sc.), Computer and Information Sciences and Support Services
All Pros Realty January 2005 - Present
Verizon Telecom January 1998 - June 2005
Skills
Real Estate, Relocation, Selling, Sellers, Investment Properties, First Time Home Buyers
Education
Old Dominion University - College of Business and Public Administration 1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Miller Thomson LLP 2008 - Present
Verizon Telecom February 2007 - March 2008
The Home Depot May 2006 - February 2007
PartyLite November 2002 - May 2006
Skills
Financial Analysis, Finance, Accounting, Financial Reporting, Cash Flow, Forecasting, Variance Analysis, General Ledger, Budgeting, Tax, Budgets, Auditing
Education
Institute Of Management Accountants 2005 — 2007
CMA, Finance
The Institute of Chartered Accountants of India 1979 — 1984
CA, Accounting, Finance
St. Stephen's College 1976 — 1979
B. Sc, Chemistry
Fannie Mae December 2012 - Present
Neiman Marcus March 2011 - January 2013
Verizon Telecom August 2008 - March 2011
Miller & Associates 2010 - 2011
Tata Consultancy Services August 2003 - August 2008
ICICI Bank September 1998 - August 2003
Skills
J2EE, Websphere, SOA, Servlets, Weblogic, ATG Dynamo, Flex, Performance Tuning, Core Java, Java Enterprise Edition, SDLC, Agile Methodologies, Requirements Analysis, Software Development, Software Project..., Java, Scrum, Oracle, SQL, Enterprise Architecture, Solution Architecture, Web Services, JSP, Web Applications, Integration, Management, Ant, XML
Education
University of Mumbai 1994 — 1998
Bachelors, Engineering
Verizon Telecom December 2003 - Present
Verizon 1998 - Present
Skills
Troubleshooting, Provisioning, Telecommunications, Vendor Management, Business Analysis, VoIP, MPLS, Telephony, Process Improvement
Education
Stevenson University 1990 — 1995
Bachelor’s Degree, Business Administration and Management, General
Frontier Communications May 2012 - Present
Frontier Communications July 2010 - May 2012
Verizon Business 2007 - July 2010
Verizon Telecom January 2003 - January 2006
Verizon January 2001 - January 2003
GTE April 1999 - January 2001
GTE January 1998 - April 1999
Skills
Managed Services, Solution Selling, Telecommunications, VoIP, Salesforce.com, Unified Communications, Direct Sales, MPLS, Call Center, Data Center, Co-location, Ethernet, Leadership, IP, SIP Trunking, New Business Development, SIP, Business Development, Customer Retention, Team Leadership, Networking, Virtualization, Team Building, Hosted Services, Telephony, Product Management, T1, Metro Ethernet, Account Management, LAN-WAN, Broadband, DSL, Avaya, Sales Engineering, Network Design, Optical Fiber, Sales Presentations, Internet Services, Integration, Customer Experience, Call Centers, Cloud Computing, Cold Calling, Enterprise Software, Professional Services, Sales, Fiber Optics, Frame Relay, Long Distance, ATM networks
Education
Texas Christian University 1990 — 1994
BS, Economics
Frontier Communications January 2010 - March 2012
Verizon Telecom September 1994 - December 2009
Skills
Vendor Management, Leadership, Project Management, Call Centers, Email Marketing, Management, Cross-functional Team..., Telecommunications, Forecasting, Multi-channel Marketing, Sales, Analysis, Program Management, Internal Communications, Strategy, Team Building, Budgets, Product Management, Time Management, Competitive Analysis, Team Leadership, Sales Operations, Account Management, Sales Management, Customer Satisfaction, Business Analysis, Strategic Partnerships, Analytics, Customer Experience, Process Improvement, CRM, Business Development, Product Marketing, Marketing, Customer Retention, Salesforce.com, DSL, Strategic Planning, Managed Services, B2B, Solution Selling, T1, Public Relations, Contract Negotiation, Telephony, Wireless, VoIP, SaaS, Broadband, Unified Communications
Education
The Ohio State University
BA
Verizon Telecom LAN/Desktop SupportVerizonJune 2003 - October 2007
Verizon April 1993 - May 2003
Skills
LAN/WAN, Troubleshooting, Disaster Recovery, Windows, Operating Systems, Software Installation, Documentation, Access, Problem Solving, Microsoft Office, Data Center, IMS DB/DC, DB2/SQL, Performance Tuning, Database Administration, Databases, VSAM, PMO
Education
Saint Joseph's University 1986 — 1990
Bachelor of Science (BS), Management Information Systems, General, 3.7
monsignor bonner 1970 — 1974
Verizon Telecom February 1997 - December 2009
Verizon Telecom December 1993 - February 1997
Verizon Telecom September 1990 - December 1993
Skills
Account Reconciliation, Team Building, Leadership
Education
Project Management Institute 2010 — 2010
University of Baltimore 1984 — 1987
Bachelor of Science
Pro AV Systems Inc. December 2011 - Present
Acorn Property Maintenance January 2010 - Present
Verizon Telecom March 2007 - October 2009
Comcast Corporation June 2003 - March 2007
Digital Access Tech January 2000 - January 2003
Education
University of Massachusetts Lowell
B.S, Information Technology
Verizon August 2013 - Present
Verizon Telecom August 2001 - July 2013
Skills
Requirements Analysis, Business Analysis, SDLC, SQL, Telecommunications, Data Analysis, Visio, Analysis, Analytics
Education
Stevenson University 2004 — 2008
Master's degree, Information Technology
University of Maryland College Park 1997 — 2001
Bachelor's degree, Mechanical Engineering
Notre Dame
UMT Consulting Group November 2013 - Present
Rent-A-Center June 2011 - November 2013
3M May 2013 - August 2013
National Oilwell Varco January 2013 - May 2013
Vensiti Inc( Rent-A-Center) January 2010 - June 2011
Rent-A-Center August 2007 - January 2010
Verizon Telecom March 2005 - July 2007
Education
The University of Texas at Austin - The Red McCombs School of Business 2012 — 2014
Master of Business Administration (MBA)
Utah State University 2002 — 2004
Masters
University of Madras 1998 — 2002
Bachelors
Apple Retail December 2012 - Present
Conner Affiliates June 2011 - December 2012
Citizens Bank May 2009 - June 2011
Verizon Telecom January 2006 - May 2009
Verizon March 2000 - January 2006
Verizon July 1998 - March 2000
Net2000 1997 - 1998
Skills
Customer Service, Team Building, Consultative Selling, Strategic Planning, Coaching, Sales Process, Account Management, Small Business, Negotiation, Customer Relations, Portfolio Management, Sales Support, Contract Negotiation, Telecommunications, RFP, Excel, Outlook, Business Planning, Contract Negotiations, Customer Satisfaction, Microsoft Office, Customer Retention, Business Strategy, Management Consulting, Team Leadership, Business Analysis, Leadership Development, Visio, Billing, Problem Solving, Public Speaking, Vendor Relations, Process Improvement, Direct Sales, Marketing, Cross-functional Team..., Microsoft Excel, Retail, Sales, Sales Operations, CRM, Vendor Management, Training, New Business Development, Banking, Management, B2B, Budgets, Invoicing, Strategic Partnerships
Education
Widener University 1985 — 1987
EHS 1981 — 1984
University of Maryland University College
H&R Block January 2014 - Present
Verizon Telecom October 2010 - April 2013
Verizon 2000 - 2010
Verizon 1982 - 2000
Skills
Telecommunications, Program Management, Process Improvement, Management, Team Leadership, Switches, MPLS, VoIP, Managed Services, Call Centers
Education
Queens College 1974 — 1978
Bachelor's degree, Political Science and Government
Verizon Telecom April 2012 - Present
Verizon Telecom January 2005 - April 2012
Verizon Avenue October 2000 - December 2004
Alltel Information Pvt Ltd 1998 - 2000
Business India Information Technology Ltd 1996 - 1998
Skills
Telecommunications, Computer Network..., Enterprise Architecture, Process Improvement, Team Leadership, Project Management, Capacity Management, System Architecture
Education
Shivaji University 1992 — 1996
Bachelor of Engineering, Electronics
Retired Telecommunications, Wash. DC Area August 2007 - Present
Verizon Telecom April 1975 - July 2007
Education
Prince George's Community College 1967 — 1975
AA, Business Administration
Verizon October 2012 - Present
`Verizon Telecom October 2010 - October 2012
Verizon Telecom November 2006 - March 2010
Various Clients June 2002 - November 2006
Launch Partnership April 2000 - June 2001
Temerlin McClain January 1999 - March 2000
Temerlin McClain May 1997 - December 1998
DDB Needham Worldwide June 1994 - April 1997
Skills
Media & Entertainment, Integrated Marketing, Direct Marketing, Marketing Communications, Advertising, Marketing, Direct Mail
Education
Texas Tech University 1989 — 2004
BBA, Marketing
Frontier Communications June 2010 - Present
Verizon Telecom December 1999 - June 2010
Skills
dsl, hdsl, t1 tech, cabling installation..., T1, Telecommunications, VoIP, Network Operations, Cabling, DSL, Troubleshooting, Telephony, Outside Plant, Computer Network..., Windows XP, Software Installation, Technical Support
Education
Sinclair Community College 2013 — 2016
Associate of Science (AS), Computer Information Systems/Network Engineering
Wayne High School 1991 — 1994
SkyLine Network Engineering May 2011 - Present
Verizon Telecom September 2009 - March 2010
Verizon Telecom January 2005 - September 2009
Verizon Telecom July 1999 - February 2005
Baltimore Gas & Electric December 1993 - July 1999
Baltimore Gas & Electric October 1990 - December 1993
Baltimore Gas & Electric September 1987 - October 1990
Baltimore Gas & Electric October 1985 - September 1987
Skills
Supervisory Skills, Management, Budgets, Analysis, Testing, Engineering, Construction, Account Reconciliation, Accounting, Microsoft Excel, Invoicing, Security Clearance, Networking, Time Management, Business Planning, Spreadsheets, Electronics, Mergers & Acquisitions, Process Improvement, Optical Fiber
Education
University of Baltimore 1983 — 1985
BS
Verizon Telecom January 2005 - December 2009
National Telecommunications June 2004 - January 2005
Digital Service Center January 1996 - January 2004
Special Service Center May 1994 - September 1995
Education
Suffolk University - Sawyer Business School 1994 — 1996
MBA, Business
Lesley College 1992 — 1994
BS, Business
Verizon Telecom May 1993 - October 2009
Education
State University of New York Empire State College 1991 — 1995
B.S., Business Administration
Verizon Telecom August 2012 - Present
Cisco Systems January 2000 - August 2012
Education
University of Alabama in Huntsville 1993 — 1995
MS in EE, Electrical and Electronics Engineering
Verizon Telecom January 2003 - Present
Education
Saint Joseph's College
MBA, Business
University of Massachusetts, Amherst
Bachelor of Science, Industrial Engineering & Operations Research
Verizon Telecom May 2005 - Present
Skills
VoIP, Troubleshooting, Network Security, Routers, TCP/IP, Active Directory, WAN, IP, Computer Network..., Fiber Optical Networks, Gigabit Ethernet, OLT, VDSL, VDSL2
Education
State University of New York College at Oswego 1999 — 2001
B.A., Information Science
Verizon July 2014 - Present
Verizon October 2011 - July 2014
Verizon Telecom August 2003 - October 2011
Verizon August 1998 - August 2003
Skills
Consultative Selling, Fundraising, Sales Management, Customer Relations, Project Management, PowerPoint, Analytics, Customer Service, Customer Experience, Customer Retention, Customer Satisfaction, User Experience, Product..., Sales&Marketing, Sales, Vendor Management, Selling, Cross-functional Team..., Market Research, Product Development, Team Leadership, Product Management, Telecommunications, Management, Call Centers, Strategy
Education
Saint Anselm College 1994 — 1998
Bachelor of Art, Criminal Justice
Verizon Wireless March 2015 - Present
Verizon January 2012 - March 2015
Verizon Telecom January 2007 - January 2012
Verizon Business September 2004 - January 2007
Skills
Software Installation, VoIP, Computer Network..., LAN-WAN, IP, MPLS, Switches, Troubleshooting, Enterprise Software, Project Management, Team Building, Call Centers, Customer Satisfaction, Customer Service, Networking, Team Leadership, Vendor Management, Management, Wireless, Leadership, Process Improvement, Microsoft Office
Education
Stevens Institute of Technology 2007 — 2010
MSE, Network Engineering
Stevens Institute of Technology 2004 — 2007
MS, Telecommunications
St. Peter's College 2001 — 2004
BS, Computer Science
Verizon Telecom May 1999 - December 2011
Skills
Business Analysis, Program Management, Team Building, Vendor Relationships, SDLC, Cross-functional Team..., PMO, Project Management, Process Improvement, PMP, Vendor Management, Telecommunications, Billing Solutions, Software Project..., Collections, Team Leadership
Education
The George Washington University - School of Business 2007 — 2012
Master of Science (M.S.), Project Management
Strayer University (DC) 2004 — 2006
Master of Business Administration (MBA), Business
Mary Baldwin College 1995 — 2001
Bachelor of Science (BS), Business Administration
Con Ed January 2011 - Present
Verizon Telecom 2003 - July 2010
Verizon Telecom 1998 - 2003
Skills
Project Management, Organizational..., Technology Management, Vendor Relations, Creative Problem Solving, Conflict Resolution, Strategic Planning, Telecommunications, Network Engineering, Process Improvement, Vendor Management, Cross-functional Team..., Program Management, Visio, Management, Engineering, Team Leadership, Energy, Project Planning, Contract Management, Leadership
Education
The George Washington University - School of Business
MS, Project Management
Stevens Institute of Technology
MS, Technology Management
St. Peter's College
MBA, Management Information Systems
Saint Thomas Aquinas College
BS, Natural Science / Math
Hitachi Consulting October 2006 - Present
Verizon Telecom November 1997 - October 2006
PTC March 1995 - November 1997
Education
University of Massachusetts, Amherst 1993 — 1995
MS, Electric and Computer Engineering
Verizon February 2012 - Present
Verizon Telecom March 2005 - February 2012
Education
Southern Arkansas University 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
The University of Dallas
Master of Business Administration (M.B.A.), Project Management
Welcome Books May 2011 - August 2011
Ramapo College February 2011 - April 2011
Verizon Telecom June 2010 - August 2010
Voice of America June 2009 - August 2009
Kohl's Department Store July 2006 - March 2009
Skills
Writing, Microsoft Office 2007
Education
Ramapo College of New Jersey 2007 — 2011
BA, Communication
God bless America services January 2012 - Present
verizon telecom January 2007 - January 2012
Education
Prince George's Community College 2005 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services
Verizon Telecom October 2012 - Present
Verizon Telecom March 2009 - November 2011
Verizon Telecom August 2005 - March 2009
Verizon Telecom-Formally Bell Atlantic June 1999 - March 2009
Bank of America June 1998 - June 2000
Brokers Commitment Corporation July 1997 - August 1998
Fannie Mae May 1990 - June 1997
Skills
Telecommunications, Wireless, VoIP, IP, Fiber Optics, Unix, Call Centers, Mobile Devices, Project Management, MPLS, Vendor Management, Product Management, Cloud Computing, Ethernet, Program Management
Education
University of Maine 1982 — 1983
MPA Program, Public Adminstration, Honors
Nasson College 1978 — 1982
Bachelor of Arts (BA), Political Science and Government, Honors
Deblasio Development, Inc. June 2012 - Present
Verizon Telecom February 2011 - June 2012
Education
University of Iowa 1997 — 2000
Graduate Program, Computer Science and Education
Time Warner Cable March 2014 - Present
Exceptional Family Resources March 2013 - Present
Enable of Syracuse August 2012 - Present
Alpine Access February 2011 - December 2011
Rapid Response Monitoring October 2008 - July 2010
National Income NILICO January 2008 - January 2008
Verizon Telecom January 2005 - January 2007
Skills
Training, Networking, Call Centers, Telecommunications, Technical Support, Leadership, Coaching, Interviews, Troubleshooting, Customer Support, Customer Service, Customer Retention, Sales, Customer Satisfaction, Data Entry, Telephone Skills, Outlook, Customer Experience
Education
Tompkins Cortland Community College
Business Administration, Accounting and Bookkeeping