Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion May 2013 - September 2013
Cracker Barrel January 2013 - June 2013
Skills
Microsoft Office, Microsoft Excel, Customer Service, orginzation skills, filing papers
Education
Middle Tennessee State University 2009 — 2014
Bachelor's Degree, Intergrated Studies
Middle Tennessee State University 2009 — 2014
Business Administration
LifePoint Church January 2015 - Present
TS3 April 2007 - March 2013
Asurion 2004 - 2007
Perma-Pipe, Inc. 2000 - 2005
Pomeroy IT Solutions 1997 - 2000
Ingram Book Company 1995 - 1997
Skills
Continuous Improvement, Strategic Planning, Leadership, Cross-functional Team..., ERP, Manufacturing, Program Management, Budgets, Supply Chain Management, Logistics, Project Management, Operational Excellence, Mergers & Acquisitions, Six Sigma, Process Improvement, Team Building, Business Intelligence
Education
Middle Tennessee State University 1992 — 1994
MS, Accounting Info Systems
University of North Alabama 1988 — 1991
BS, Management Information Systems
Asurion October 2014 - Present
Asurion January 2014 - October 2014
Bridgestone Americas Tire Operation June 2012 - February 2014
Papa John's June 2004 - July 2012
Skills
Conflict Resolution, Customer Service, Microsoft Office, Teamwork, Strong Organizational..., Cash Management, Mentoring, Help Desk Support, Ghost Imaging, ImageX, Networking, Access, Leadership, Technical Support, Visio, Outlook, Team Leadership, Citrix, Windows 7, Troubleshooting, Windows XP, Microsoft Excel, Active Directory, Windows
Education
Middle Tennessee State University 2007 — 2013
Bachelor’s Degree, Computer Information Systems
Lipizanner Motorsports March 2013 - 2014
Dell February 2006 - February 2013
Asurion 2003 - 2005
Robert Half/ AccountTemps 2000 - 2003
Skills
Project Management, Microsoft Office, Salesforce.com, Forecasting, Customer Service, Sales Process, Microsoft Excel, Solution Selling, Sales Management, Business Development, CRM, Enterprise Software, SaaS, Channel Partners, Direct Sales, Cloud Computing
Education
Nashville State Community College 2000 — 2001
Associate's degree, Accounting and Computer Science
Hillwood 1989 — 1992
Diploma
Middle Tennessee State University
Bachelors (Incomplete), Major Accounting/ Minor iT computer informations systems
Asurion February 2015 - Present
Asurion May 2012 - February 2015
Asurion May 2010 - May 2012
Advanced Business Solutions, Inc May 2007 - January 2010
Direct General Insurance May 2006 - April 2007
Skills
Call Center, Requirements Analysis, Requirements Gathering, Business Analysis, User Acceptance Testing, RightNow, Microsoft Office, Technical Support, Software Documentation, Troubleshooting, Telecommunications, Team Leadership, Customer Experience, Management, Business Requirements, Business Process, Call Centers, Customer Satisfaction, Leadership, Business Process Mapping, Integration, Process Improvement, Access
Education
Middle Tennessee State University 1999 — 2003
Bachelor of Business Administration (BBA), Computer Information Systems, 3.0
Asurion July 2015 - Present
teknetex inc January 2014 - June 2015
Robert Half November 2013 - December 2013
Robert Half October 2012 - November 2013
Skills
Temporary Staffing, Recruiting, Technical Recruiting, Internet Recruiting, Temporary Placement, Sourcing, Training, Applicant Tracking..., Management, Business Development, Social Networking, Staffing Services, Consulting, Talent Acquisition, Interviews, College Recruiting, Contract Recruitment, Leadership, Cold Calling, Human Resources, Onboarding, Permanent Placement, Screening Resumes, Job Fairs, Benefits Negotiation, Resume Writing, Executive Search
Education
Middle Tennessee State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.)
Belmont University November 2007 - Present
Deloitte September 2006 - April 2007
Asurion September 2005 - August 2006
Taylor Farms April 2004 - June 2005
Skills
Administrative &..., Human Resources &..., Student Recruitment &..., Student Affairs, Scheduling & Event..., Travel & Itinerary..., Meeting Minutes, Office Management, Problem Solving/Trouble..., Confidential Records..., Higher Education, Teaching, Microsoft Office, Event Planning
Education
Middle Tennessee State University 1994 — 1999
Bachelor of Science (B.S.), Psychology major, Business Administration & Sociology Minors
Asurion July 2015 - Present
Asurion July 2014 - Present
Asurion June 2012 - July 2014
Asurion July 2009 - June 2012
Skills
Process Improvement, Vendor Management, Program Management, Business Analysis, Cross-functional Team..., Strategic Planning, Customer Satisfaction, Leadership, Product Management, Business Process..., Telecommunications, Strategy, Requirements Analysis, Competitive Analysis, Project Management, SDLC, Management
Education
Middle Tennessee State University 2005 — 2008
B.A, Fashion Merchandising, Marketing
HCA Physician Services March 2015 - Present
Asurion May 2014 - November 2014
Dell April 2002 - July 2013
Skills
PeopleSoft, Clarity, Workday, Process Improvement, Training, Management, Business Analysis, Sales, Project Management, Analysis, Sales Compensation, Sales Process, Salesforce.com, Sales Management, Program Management, Microsoft Excel, CRM, SharePoint, Human Resources, Requirements Analysis, Vendor Management, SDLC, Small Business, Talent Acquisition, Change Management, Software Documentation, Account Management, Strategy, Sales Operations, Leadership, Solution Selling, HRIS, Customer Service, Cross-functional Team..., Channel Partners
Education
Middle Tennessee State University 1993 — 1999
Bachelor of Science (BS), Psychology
Asurion November 2002 - October 2014
Consolidated Freightways June 1987 - September 2002
Skills
Operations Management, Leadership, Lean Manufacturing, Warehouse Management, Continuous Improvement, Customer Satisfaction, Inventory Control, Customer Service, Project Management, Logistics, Supply Chain, Business Process..., Vendor Management, Analysis, Team Leadership, Forecasting
Education
Middle Tennessee State University
Bachelor of Business Administration (BBA), Accounting
GENCO, a FedEx company August 2014 - Present
Asurion June 2012 - August 2014
ModusLink July 2006 - June 2012
ModusLink July 2010 - July 2011
Borders Books 2003 - 2006
Wal-Mart 2001 - 2003
Skills
Continuous Improvement, ISO, Six Sigma, Lean Manufacturing, Process Improvement, Supervisory Skills, Auditing, Manufacturing, Root Cause Analysis, Leadership, Kaizen, Operations Management, Inventory Control, Quality Assurance, Management, Logistics Management, Budgets, Training, MRP, Inventory Management, 5S, Supply Chain Management, Purchasing, Process Engineering, Iso 9000, Change Management, Supply Chain, Warehousing, Cross-functional Team..., Logistics, SAP, Materials Management, Supply Chain..., Supply Management
Education
greenbridge international inc 2011 — 2011
ISO 14001, Environmental management systems
Middle Tennessee State University 2007 — 2007
Six Sigma Green Belt, CI
Asurion August 2014 - Present
Deloitte & Touche September 2011 - August 2014
Ingram Industries June 2010 - April 2011
Skills
CPA, Sarbanes-Oxley Act, External Audit, Internal Controls, Accounting, Auditing, Financial Accounting, Financial Analysis, Financial Reporting
Education
Middle Tennessee State University
AMSURG August 2014 - Present
RH Boyd Publishing Corporation December 2013 - August 2014
Asurion May 2013 - August 2013
Walgreens July 2011 - April 2013
Skills
Accounting, Time Management, Bookkeeping, Microsoft SQL Server, Microsoft Dynamics, Microsoft Office, Microsoft Excel, Fixed Assets, PowerPoint, Customer Service, Team Building, Teamwork, Sage MAS200
Education
Middle Tennessee State University 2014 — 2017
Master's Degree, Accounting
Middle Tennessee State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
Tennessee State University 2009 — 2011
John Overton High School 2006 — 2009
Asurion February 2013 - Present
Asurion August 2009 - Present
Education
Middle Tennessee State University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
APL Logistics December 2014 - Present
ARAMARK Refreshment Services May 2014 - Present
Asurion December 2012 - Present
Verizon Wireless August 2005 - September 2012
Verizon Wireless August 2005 - September 2012
Skills
Telecommunications, Call Center, Customer Satisfaction, Customer Service, Wireless, Inventory Management, Process Improvement, Customer Retention, Customer Experience, Budgets, Account Management, Access, B2B, Business Analysis, Business Planning, Call Centers, Change Management, Coaching, Contract Negotiation, Direct Sales, Cross-functional Team..., Leadership, Income Statement, Management, Microsoft Office, Microsoft Excel, Microsoft Word, New Business Development, Negotiation, Operations Management, Outlook, PowerPoint, Program Management, Project Planning, Recruiting, Retail, Sales, Sales Management, Sales Operations, Sales Process, Salesforce.com, Software Documentation, Strategic Planning, Team Building, Team Leadership, Team Management, Time Management, Troubleshooting, Training, Vendor Management
Education
University of Phoenix 2008 — 2014
Bachelor of Science (B.S.), Accounting and Business/Management, 3.28
Middle Tennessee State University
Accounting and Business/Management
MEDHOST February 2015 - Present
Asurion May 2014 - February 2015
Skills
Programming, Software Development, Java, C++, Test Automation, Software Quality..., SQL, Microsoft SQL Server, Debugging, Python, Visual Studio, Web Development, JavaScript, PHP, Customer Service, Linux, HTML, CSS, SDLC
Education
Middle Tennessee State University 2010 — 2014
Bachelor of Science (BS), Computer Science
Asurion March 2012 - Present
Skills
PeopleSoft, PeopleTools, PeopleCode, SQL, SQR, Integration, HRIS, Crystal Reports, ERP, Microsoft SQL Server, Security, Business Analysis, Data Analysis, Workday, SQL Server, Workday Studio, SSIS, ETL, Workday Core Connector, Workday EIB
Education
Middle Tennessee State University 1998 — 2000
Bachelors of Business Administration, Computer Information Systems
Asurion May 2014 - Present
Affinion Group October 2011 - May 2014
Cellular South August 2010 - August 2011
Asurion February 2005 - August 2010
Skills
Customer Retention, Call Centers, People Leadership, Sales Management, Net Promoter Score, First Call Resolution, Customer Satisfaction, Avaya CMS, NICE Call Recording, Microsoft Office, RTA, Contact Center..., Process Improvement, Process Quality..., Workforce Management, Vendor Management, Avaya, Leadership, Customer Service, Team Building, Training, Customer Experience, Management, Team Leadership, Telecommunications
Education
Middle Tennessee State University 2010 — 2015
BS, Liberal Sudies Organizational Leadership & Global Studies
Nashville State Community College 2007 — 2010
Associate's degree, Business Administration
Sterling Card Solutions / National Business Products January 2014 - Present
Sterling Card Solutions September 2008 - December 2013
Executive Business Group December 2003 - June 2008
Asurion 2005 - 2008
Education
Middle Tennessee State University 2001 — 2004
Master's degree, Accounting
Asurion January 2014 - Present
IDIC PRODUCTIONS May 2003 - Present
Verizon Wireless December 2010 - October 2013
Comcast Cable May 2001 - December 2010
Gotee Records August 1999 - December 1999
Skills
Customer service, tech..., Public Relations, Media Relations, Video Editing, Photography, Sales, Music, Nonprofits, Recording, Technical Support, Accounting, Call Centers, Customer Experience, Telecommunications, Customer Retention, Customer Satisfaction, Music Production, Customer Service
Education
Nashville State Community College 2007 — 2010
Visual Communications
Middle Tennessee State University 1998 — 2001
Recording Industyr Management- Business
Asurion November 2005 - Present
Skills
Business Analysis, Process Improvement, Cross-functional Team..., Data Analysis, Customer Service, Inventory Control, Software Documentation, Supply Chain Management, Materials Management, Quality Assurance, Business Process, Project Management, Customer Satisfaction, Vendor Management, Team Building, Business Process..., Microsoft Excel, Leadership, Data Management, SQL
Education
Middle Tennessee State University 2000 — 2004
Asurion February 2014 - Present
Staffmark August 2013 - February 2014
Shell Oil Company August 2006 - 2013
Charging System International December 2003 - April 2006
Doe River Gorge Ministry April 2005 - August 2005
Skills
Soldering, Carpentry, Sales, A+, Chemistry, Biology
Education
Middle Tennessee State University 2009 — 2014
Some College, Microbiology, General
Glen Cliff High 2000 — 2003
High School Diploma, General
Asurion August 2012 - Present
Jimmy John's August 2010 - August 2012
Ship Shape Marine April 2009 - January 2010
Kangaroo Express April 2007 - April 2009
Ship Shape Marine July 2003 - March 2007
Zaxby's August 2002 - June 2003
Jack in the Box May 2001 - July 2002
Skills
iTunes, Apple IDs, iOS, Android, Windows Phone 8, Windows 8, x86, Troubleshooting, Customer Service, Project Management, Team Management, Schedules, Labor Management, Blackberry 10, Technical Training, Employee Training, Windows, Beards, Networking, Computer Hardware, Computer Hardware..., Mobile Devices, Mobile Applications, Mobile Technology
Education
Middle Tennessee State University 2003 — 2006
N/A, History
Oakland High School
Asurion November 2014 - Present
Education
Middle Tennessee State University 2010 — 2014
Asurion July 2012 - Present
Comcast January 2007 - July 2012
Sears Holdings Corporation April 2005 - January 2007
Spherion July 2004 - February 2005
Skills
Historian/Researcher, Microsoft Word, Microsoft Excel, Avaya CMS, Verint Impact 360, Aspect eWFM, Writing, Avaya, Workforce Management
Education
Middle Tennessee State University 2000 — 2002
Bachelor of Arts (B.A.), History
Volunteer State Community College 1998 — 2002
Asurion March 2013 - Present
Asurion May 2011 - Present
Wiser Company March 2010 - January 2011
Dollar Rent a Car December 2005 - March 2010
HCA Physician Services June 2004 - August 2006
Skills
Microsoft Office, Data Analysis, GIS, Team Building, Team Leadership, Call Centers, Intelligence Analysis, Geography
Education
Middle Tennessee State University 2007 — 2009
B.S, Geography
Two Monkeys Vintage December 2014 - Present
Asurion November 2013 - Present
Tennessee College of Applied Technology September 2012 - November 2013
Tennessee Board of Regents September 2006 - November 2013
Tennessee State University September 2006 - December 2010
Jackson State Community College January 2001 - September 2006
Skills
Instructional Design, Distance Learning, E-Learning, Instructional Technology, Adult Education, Higher Education, Program Management, Curriculum Design, Learning Management, Training, Educational Technology, Curriculum Development, Teaching, Courses, Blended Learning, Faculty Development, Staff Development, Classroom, Learning Management..., Captivate, Program Development, Student Affairs, College Teaching, Leadership Development, ADDIE, Grant Writing, Content Development, Verizon Wireless, ACSS Web, Desire2Learn, Employee Training, WebCT, PowerPoint, Instructor-led Training, Call Centers, Process Improvement, Articulate Storyline
Education
Tennessee State University 2007 — 2011
Ed.D. (currently taking coursework), Instructional Technology
Middle Tennessee State University 2001 — 2004
Masters of Education (M.Ed.), Instructional Technology / Curriculum & Instruction
University of Oklahoma 1977 — 1982
B.B.A., Business Management / Petroleum Land Management
Sherrod Computers September 2015 - Present
Harris Research, Inc. September 2014 - September 2015
Bondware Inc February 2013 - September 2014
Bondware Inc February 2013 - September 2014
Bondware Inc January 2012 - September 2014
Asurion June 2009 - February 2010
CNG Wine and Spirits June 2005 - August 2009
Skills
CSS, MySQL, JavaScript, HTML, HTML 5, jQuery, PHP, CakePHP, Git, SVN, CSS3, XHTML, Linux, Bootstrap, XML, Agile Methodologies, Dreamweaver, Subversion, Web Applications, SQL, HTML5, Leadership
Education
Middle Tennessee State University 2008 — 2011
BS, Computer Science
Middle Tennessee State University 2001 — 2005
BA, English
Smyrna High School 1995 — 1999
VF Imagewear April 2005 - Present
VF Imagewear 2005 - April 2007
Asurion 2001 - 2004
Skills
Sales Management, Sales Operations, Management, Customer Service, Sales, Marketing, B2B, Merchandising, Microsoft Office, Selling, Training, Apparel, Account Management, Negotiation, New Business Development, Advertising, Pricing, Time Management, Cold Calling, Inventory Management, Direct Sales, Competitive Analysis, Retail, Sales Process, Logistics, Trade Shows, Customer Retention, Forecasting, Purchasing, Team Building, Key Account Management, Product Development, Wholesale, Customer Satisfaction, P&L, Salesforce.com
Education
University of Phoenix 2005 — 2007
Middle Tennessee State University 2005 — 2005
Draughon's Jr. College 2004 — 2004
Criminal Justice
Asurion February 2012 - Present
Education
Middle Tennessee State University
Liberal Arts
HCR ManorCare June 2013 - Present
Life Care Center of Sparta October 2012 - March 2013
Life Care Centers of America March 2012 - October 2012
Community Behavioral Health March 2011 - March 2012
Asurion October 2007 - March 2011
Skills
Process Improvement, Customer Satisfaction, Customer Service, Team Leadership, Team Building, Leadership, Wireless, Healthcare, Event Planning, Community Outreach, Leadership Development
Education
Middle Tennessee State University 2006 — 2009
Bachelor of Science (BS), Therapeutic Recreation/Recreational Therapy
Asurion 2000 - Present
Skills
SQL, Databases, Microsoft SQL Server
Education
Middle Tennessee State University
UBS December 2014 - Present
Community Health Systems November 2013 - December 2014
IDR, Inc. April 2013 - October 2013
Underwriters Laboratories March 2012 - April 2013
Asurion July 2006 - March 2012
Siemens July 2004 - July 2006
CIGNA 1998 - 2004
RHI Executive Search 1998 - 1999
Nortel 1996 - 1998
Waldenbooks 1990 - 1993
Skills
Data Center, VMware, Servers, Troubleshooting, Technical Support, Disaster Recovery, IT Operations, System Deployment, IT Management, Active Directory, Cluster, Security, ITIL, Windows, HP, Enterprise Software, Hardware, Virtualization, Group Policy, DNS, Windows Server, Infrastructure, Integration, Operating Systems, International..., Software Documentation, Call Centers, Microsoft Technologies, Enterprise Architecture, Data Migration, Veritas Cluster Server, Documentation, Problem Solving, Wireless, VMware ESX, Server Architecture, Information Technology, TCP/IP, DHCP, System Administration, Windows 7, Project Management, Cloud Computing, Incident Management, SAN, Server Migration, System Migration, Cisco UCS, Microsoft Cluster, Proteus
Education
Middle Tennessee State University 1989 — 1993
BBA, Marketing, Computer Science
Cigna-HealthSpring August 2014 - Present
Asurion October 2010 - August 2014
Asurion August 2008 - October 2010
Gallagher Financial Systems July 2005 - June 2008
Progeny Marketing Innovations 1999 - 2006
Affinion Group August 1999 - July 2005
Union Planters Bank August 1998 - August 1999
Skills
SQL, C#, Requirements Gathering, Visual Basic, SDLC, Microsoft SQL Server, Business Analysis, Program Management, Leadership, Software Development, Business Process, CRM, Process Improvement, Agile Methodologies, Requirements Analysis, Visio, Quality Assurance, Management, Analysis, Software Project...
Education
Middle Tennessee State University 2003 — 2005
MBA, Business and Marketing
Middle Tennessee State University 1995 — 2000
BBA, Computer Information Systems
McKesson Specialty Health November 2014 - January 2015
Asurion April 2014 - September 2014
Verizon Wireless August 2011 - April 2014
Savings Oil/ Dodges Chicken Store June 2010 - July 2011
Cellular For Less February 2008 - November 2009
Cutco (Vector Enterprise) May 2007 - February 2008
Skills
Sales, Marketing, Customer Service, Teamwork, Troubleshooting, Cold Calling, Direct Sales, Sales Presentations, Social Networking, Time Management, Microsoft Office, Microsoft Excel, Retail, PowerPoint, Public Speaking, Outlook, Advertising, Training, Social Media, Building Relationships, Team Building, Sales Management, Sales Process, Facebook, Microsoft Word, Event Planning, Selling, Customer Retention, Customer Satisfaction, Management, Direct Marketing, Networking, Team Leadership, Account Management, Sales Operations
Education
Middle Tennessee State University 2007 — 2011
BBA, Marketing
Middle Tennessee State University 2007 — 2011
Bachelor, Business Administration; Marketing
Asurion January 2015 - Present
Asurion April 2013 - January 2015
Asurion August 2011 - April 2013
Jones College of Buisness Computer Lab December 2010 - August 2011
Noshville Delicatessen January 2004 - July 2011
CIS Department August 2010 - December 2010
Skills
SQL, Business Analysis, Financial Analysis, Excel, Supply Chain Management, Project Management, Pricing Strategy, Inventory Management, Operations Management, Financial Modeling, Access, PowerPoint, Microsoft Word, Program Management, Microsoft Excel, Data Analysis
Education
University of Tennessee-Knoxville 2006 — 2010
Bachelor of Science, Accounting, Information Management
Middle Tennessee State University 2010 — 2011
Master of Science, Computer Information Systems; Project Management; Databases
Vanderbilt University Medical Center January 2015 - Present
Asurion January 2011 - October 2014
CSC August 2010 - January 2011
Emdeon Business Services December 2008 - June 2010
Emdeon Business Services March 2007 - December 2008
Academy Sports and Outdoors October 2005 - March 2007
Vanderbilt School of Nursing September 2004 - October 2005
Vanderbilt Medical Center February 2004 - September 2004
Academy Sports and Outdoors December 2000 - January 2004
Skills
Visio, SharePoint, Data Analysis, Disaster Recovery, EDI, Databases, Analysis, Unix, Microsoft Office, Siebel, Business Analysis, Technical Writing, Microsoft Word, Microsoft Excel, Business Continuity, HTML, Quality Assurance, Visual Basic, Business Recovery..., C++, Access, Healthcare, Windows, Email Archiving, Outlook, Forecasting, Six Sigma, Visual Studio, Excel, PowerPoint, Offshoring, Auditing, Oracle Applications, Java, Photoshop, C, Lotus Notes, BC/DR, Recovery Planning, Recovery Plans, DR/BC, DR solutions, Business Impact Analysis, Recovery Strategies, BIA, Emergency Notification, Business Resilience, ABCP, Business Continuity...
Education
Middle Tennessee State University 2009 — 2010
Bachelor of Science (BS), Computer Science
Vanderbilt University 2002 — 2005
Bachelor of Engineering, Computer Engineering
Asurion April 2015 - Present
Asurion May 2014 - April 2015
Trew Audio October 2013 - April 2014
Jacobs, Cohen, & Associates November 2012 - October 2013
PICA Group October 2010 - April 2012
Mazzetti Nash Lipsey Burch July 2004 - September 2010
Nashville State Community College January 2009 - May 2009
Quality Industries May 2003 - July 2004
Skills
CPA, CMA, Accounting, Financial Reporting, Accounts Payable, Statutory Accounting, General Ledger, Account Reconciliation, Financial Analysis, Auditing, Budgets, Internal Controls, Sarbanes-Oxley Act, Management Accounting, Accruals, Analysis, Financial Statements, Payroll, Finance, Journal Entries, Consolidation, Financial Accounting
Education
Middle Tennessee State University
MS, Accounting
University of North Alabama
BBA, Accounting
Toyota January 2011 - Present
ATCO Industries October 2010 - January 2011
Asurion June 2010 - September 2010
Ruby Tuesdays June 2002 - July 2010
Middle Tennessee Medical Center July 2009 - October 2009
Schmiede Corporation September 2000 - May 2002
Skills
Lean Manufacturing, Six Sigma, Microsoft Office, Statistics, Operations Management, Continuous Improvement, Process Improvement, Engineering, Toyota Production System, Value Stream Mapping, JIT, Quality Control, Machine Tools &..., Continious Flow..., Kaizen, Standardized Work, Heijunka, Jidoka, Industrial Safety, TBP (A3) Problem Solving, 5 Why, SMED, DMAIC, PDCA, Cause & Effect, Cross Functional..., Muda (Waste) Reduction, Little's Law, Inventory Control, FMEA, Machining, Green Belt, Automotive, Industrial Engineering, Cross-functional Team...
Education
Middle Tennessee State University 2005 — 2010
May 2010, Engineering Systems Technology
Motlow State Community College 2000 — 2005
May 2005, Business Technology
Tennessee Technology Center 2000 — 2002
December 2002, Machine Tool Technology
Moore County High School
High School, Business
Asurion May 2012 - Present
Comcast April 2009 - March 2012
Muscular Dystrophy Association November 2007 - March 2009
GHA Technologies, Inc October 2006 - November 2007
Skills
Manual Testing, Agile Methodologies, SDLC, Agile Testing, Microsoft SQL Server, Team Leadership, Software Quality..., Project Planning, Capacity Planning, Information Technology, HP Quality Center, Scrum, JIRA, Microsoft Excel, Public Speaking, SQL, XML, Visual Basic, HTML, Selenium, Microsoft Dynamics AX, Network Security, Information Security, Integration, Management, Testing, Microsoft CRM
Education
Middle Tennessee State University 2011 — 2015
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance
Middle Tennessee State University 2002 — 2005
Bachelor of Science (B.S.), Mass Communication/Audio Engineering
Consumer Direct January 2013 - Present
Brookdale August 2014 - March 2015
Asurion January 2014 - August 2014
Journeys in Community Living April 2010 - December 2013
Skills
Leadership, Customer Service, Management, Microsoft Office, Organization Skills, Analytical Skills, Problem Solving, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Social Networking, Team Building, Process Improvement
Education
Middle Tennessee State University 2006 — 2012
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Union City High School 2002 — 2006
Diploma, General Education
Asurion July 2013 - Present
Asurion May 2012 - July 2013
Verizon Wireless April 2011 - September 2012
Verizon Wireless May 2010 - April 2011
Verizon Wireless June 2008 - May 2010
Skills
Microsoft Office, Windows, Customer Service, Troubleshooting, Managerial Experience, Direct Sales, Collections, Wireless Networking
Education
Middle Tennessee State University 2003 — 2008
Bachelor of Business Administration, Computer Information Systems
Dynamic Structures & Materials, LLC November 2008 - Present
Asurion April 2007 - November 2008
Middle Tennessee State University January 2002 - May 2007
K & L Electronics November 1996 - June 2000
Skills
Inventor, Electronics, Circuit Analysis, Matlab, Labview, Solidworks, Engineering, Simulations, Robotics
Education
Middle Tennessee State University 2002 — 2007
Bachelor of Science (BS), Electro-Mechanical Engineering Technology
ServiceSource February 2015 - Present
Asurion November 2014 - January 2015
Dell LLC November 2003 - February 2014
Skills
Cloud Computing, Sales Process, Selling, Team Management, Solution Selling, VDI, Enterprise Software, Microsoft Licensing, SMB, Channel, Storage, Account Management, Sales Enablement, Managed Services, SaaS, Storage Solutions, Partner Management, Software Industry, Salesforce.com, Sales
Education
Middle Tennessee State University 1987 — 1991
Bachelor's degree, Radio and Television
Asurion July 2014 - Present
The Bunganut Pig October 2007 - July 2014
Southern Exposure Magazine June 2007 - May 2010
Sprint 1999 - 2005
Skills
Team Building, Restaurants, Event Management, Event Planning, Public Relations, Social Media, Fundraising, Food & Beverage, Hospitality, Sales, Marketing, Social Media Marketing, Restaurant Management, Hiring, Customer Service, Wireless, Technical Support
Education
Middle Tennessee State University 1994 — 1996
Business
State University of New York College at Buffalo
Asurion September 2015 - Present
Free-Lance Musician August 2005 - Present
Asurion August 2013 - September 2015
TravLynx March 2012 - August 2013
Hyatt Place Nashville Northeast June 2010 - March 2012
Home Depot August 2009 - June 2010
Skills
Adobe Creative Suite, Microsoft Office, AP Style, MRI, SRDS, PRISM, Customer Service, Project Management, Research, Public Speaking, Social Media, Public Relations, Music Theory, Ap Style, Music, Music Education, Event Planning, Band, Composition, Editing, Keyboards, Musicians, Orchestral Music
Education
Middle Tennessee State University 2009 — 2011
Mass Communication, Advertising minor in Marketing and Music
University of Tennessee-Knoxville 2005 — 2009
Asurion July 2014 - Present
Staffmark November 2013 - May 2014
Office Depot August 2011 - June 2013
Skills
Web Development, Visual C#, Access Database, Visual Basic, Visual Studio, HTML, XHTML, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Visio, Program Management, Program Development, Database Design, DFD, ERD, Level Design, Context Diagrams, Business Communications, Keyboard Skills, Troubleshooting, Windows 7, Technical Support, Networking
Education
Middle Tennessee State University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Performance Technology Partners November 2014 - Present
HireRight July 2014 - November 2014
Asurion August 2013 - June 2014
The Coca-Cola Company May 2012 - August 2013
Murfreesboro Business Machines April 2013 - July 2013
ARAMARK May 2011 - August 2012
Old Time Pottery May 2010 - August 2010
Kroger April 2007 - August 2009
Skills
Customer Service, Troubleshooting, Microsoft Office, PowerPoint, Visual Basic, Leadership, Microsoft Word, Organization, Information Technology, Access, Networking, Technology, Database Design, SQL, Programming, .NET, Visual C#, Expression Web, Windows OS, Mac OS, Visio, Windows 7, Technical Support, Call Centers, Remote Troubleshooting, Remote User Support, Web Development, Salesforce.com, SharePoint, Business Objects
Education
Middle Tennessee State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Computer Information Systems
ABM Government Services February 2015 - Present
Propulsys(Parent Company of White Staffing Management) April 2013 - February 2015
Propulsys(Parent Company of White Staffing Management) April 2012 - March 2013
Continental Mills August 2010 - March 2012
Catholic Healthcare Partners - Lourdes Hopsital May 2007 - August 2010
Harrah’s Casino & Hotel September 2005 - May 2007
The Home Depot May 2003 - September 2005
T-Mobile January 2002 - May 2003
Asurion August 1998 - January 2002
Skills
Benefits Administration, FMLA, Employee Relations, HRIS, HR Policies, Performance Management, Onboarding, Succession Planning, Talent Management, Workforce Planning, Temporary Placement, Organizational..., Employee Training, Development Of Employees, Human Resources, Personnel Management, Notary Public, Employee Benefits, Management, Team Building, Training, Leadership, Customer Service, Recruiting, Employee Engagement, Deferred Compensation, New Hire Orientations, Labor Relations
Education
Middle Tennessee State University 1992 — 1995
Bachelor of Science, Communications/Public Relations
Murray State University - Murray, KY 1990 — 1992
Pursued BA, Public Relations, Advertising, and Applied Communication
Fulton City High School
High School Diploma, General Studies - College Bound
Verizon Wireless April 2014 - Present
Sterling Jewelers January 2014 - Present
Asurion May 2013 - April 2014
Taco Bell May 2012 - May 2013
Workforce Solutions May 2009 - August 2009
Skills
Time Management, Cashiering, Leadership, Data Entry, Facebook, Social Networking, Critical Thinking, Customer Satisfaction, Telephone Skills, Sales, Inventory Management, Retail, Outlook, Team Leadership, Food Service, Management, Training, Marketing, Event Management, Spanish, Phone Etiquette, Microsoft Office, Customer Service, Event Planning, Social Media, Team Building, Research, Public Speaking, Microsoft Word, Microsoft Excel, PowerPoint
Education
Middle Tennessee State University 2009 — 2013
Bachelor of Science (BS), Political Science and Government
Asurion June 2014 - Present
Verizon Wireless January 2008 - June 2014
Verizon Wireless August 2005 - January 2008
Regions Financial Corporation 2001 - July 2005
Skills
Telecommunications, Wireless, Call Centers, Customer Experience, VoIP, Customer Retention, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, Team Leadership, Customer Service, Training, Team Building, Leadership, Technical Support, Management, Direct Sales, Networking, Solution Selling
Education
Middle Tennessee State University 1999 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Motlow State Community College 1996 — 1999
Associate of Science (A.S.), Accounting and Finance
Community Health Systems September 2014 - Present
Asurion March 2014 - September 2014
Support Solutions April 2011 - March 2014
Community Health Systems June 2013 - August 2013
Friendship Healthcare December 2008 - April 2011
Skills
Customer Service, Microsoft Office, Nonprofits, SDLC, Project Management, Business Process..., PMP, Program Management, Project Portfolio..., Resource Management, Vendor Management, Visio, Troubleshooting, Process Improvement, SharePoint
Education
Middle Tennessee State University 2012 — 2015
Masters Of Professional Science, Healthcare Informatics
Middle Tennessee State University 2008 — 2009
Bachelor of Science (B.Sc.), International Relations and Affairs
University of Ghana 2002 — 2006
Bachelor of Arts (B.A.), Political Science and Government
APL August 2015 - Present
Asurion November 2012 - Present
Asurion November 2012 - December 2013
Skills
Project Management, Leadership, Business Analysis, Management, Program Management, Process Improvement, Microsoft Office, Team Leadership, Vendor Management, Integration, Training, Troubleshooting, Business Intelligence, Requirements Analysis, SDLC, ITIL
Education
Middle Tennessee State University
Asurion June 2014 - Present
Asurion November 2012 - June 2014
Asurion July 2011 - November 2012
Asurion November 2009 - July 2011
Asurion November 2008 - November 2009
Skills
Business Analysis, Vendor Management, Telecommunications, Product Management, Wireless, Mobile Devices, Cross-functional Team..., Process Improvement, Requirements Gathering, Program Management, Data Analysis, Project Management, SQL, Management, Team Building, Leadership, Microsoft Excel, Team Leadership, Business Process..., Microsoft Office, Customer Service, SharePoint
Education
Middle Tennessee State University 1999 — 2003
UnitedHealth Group July 2014 - Present
Community Health Systems April 2013 - Present
Cool Springs Psychiatric Group March 2012 - March 2013
Asurion February 2011 - March 2012
Skills
Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Customer Service, Photoshop, Microsoft Office, English, Medisoft, Meditech, HMS, FACS, Data Entry, Invoicing, Medical Billing, Social Networking
Education
Middle Tennessee State University
Apple April 2015 - Present
Asurion January 2015 - April 2015
McDonald's Corporation July 2012 - October 2014
McDonald's Corporation March 2009 - June 2012
Skills
Restaurant Management, Restaurants, Food, Food Service, ServSafe, Customer Satisfaction, Catering, Food & Beverage, Customer Service, Time Management, Employee Training, Research, Analysis
Education
Middle Tennessee State University 2002 — 2004
Registered Nursing/Registered Nurse
University of North Alabama 1996 — 1998
ServiceSource May 2015 - Present
Asurion November 2012 - September 2014
Asina primary school September 2005 - August 2011
Skills
Databases, Database Administration, Data Migration, Microsoft SQL Server, T-SQL, Management, Customer Service, Team Building, Microsoft Office
Education
Middle Tennessee State University 2014 — 2018
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance
Unity University College 2004 — 2008
Bachelor of Arts (BA), Business Management
Asurion April 2013 - Present
Verified Person January 2012 - November 2012
Skills
Customer Service, Strategic Planning, Microsoft Excel, Microsoft Word, Microsoft Office, Data Entry, Training, Documentation, Claim, Outlook, Property, Customer Satisfaction, Management, Call Centers
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.67 GPA in 4th quarter of classes
Middle Tennessee State University 2007 — 2011
Bachelor of Science (BS) in Liberal Arts, Political Science and Government, Graduated with 3.1 GPA
Roger CPA Review August 2015 - Present
Asurion January 2015 - Present
Ascend Federal Credit Union May 2014 - December 2014
Target October 2012 - March 2014
Vector Marketing May 2012 - August 2012
Skills
Microsoft Excel, Microsoft Office, Financial Analysis, Leadership, Management, Time Management, Analysis, Finance, Outlook
Education
Middle Tennessee State University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
KraftCPAs PLLC June 2014 - Present
Windsor Health Group August 2011 - March 2014
Asurion August 2009 - August 2011
Deloitte November 2007 - April 2009
SunTrust Bank June 2005 - May 2007
Skills
Financial Reporting, Auditing, Accounting, General Ledger, Financial Analysis, Insurance, Sarbanes-Oxley, Risk Management, Sarbanes-Oxley Act, Process Improvement, CPA, GAAP, Internal Controls, Finance, Financial Risk, US GAAP, Internal Audit, Financial Audits, Business Process..., Variance Analysis, Strategic Financial..., Financial Accounting, Tax Preparation, Account Reconciliation
Education
Middle Tennessee State University 2004 — 2005
Bachelor of Business Administration (B.B.A.), Accounting
Middle Tennessee State University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Financial Institutions Management
Asurion September 2010 - Present
OHL March 2010 - September 2010
OHL January 2008 - March 2010
Little Lambs Fundraising July 2006 - January 2008
Charter Media 2002 - 2006
Skills
SharePoint, Facebook, Marketing Communications, Salesforce.com, Marketing, Microsoft Office, Business Development, Fundraising, Sales Management, Email Marketing, Leadership, Event Planning, Account Management, Inventory Management, Social Media Marketing, Customer Service, Management, Cross-functional Team..., Process Improvement, Operations Management
Education
Middle Tennessee State University 2004 — 2006
MBA, Managment
University of Alabama 1998 — 2002
BS, Marketing
Asurion February 2015 - Present
Asurion July 2013 - February 2015
Middle Tennessee State University June 2011 - July 2013
Skills
Microsoft Office, Public Speaking, Microsoft Excel, Research, Management, Customer Service, Microsoft Word, Strategic Planning, Data Analysis, PowerPoint
Education
Middle Tennessee State University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Middle Tennessee State University 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Asurion May 2013 - December 2014
Education
Middle Tennessee State University 2014 — 2015
Asurion June 2015 - Present
EFT Source December 2013 - April 2015
Beacon Technologies February 2011 - December 2013
Dell November 2010 - February 2011
Custom Media Services September 2008 - October 2010
Skills
IT Management, VMware, IT Operations, SQL, SDLC, Project Management, Problem Solving, Multi-tasked, Critical Thinking, Compliance PCI, IT Security Policies, Cabling, AV, Structured Cabling, Networking, Computers, IT Infrastructure..., Problem Analysis, Weightlifting, Customer Service, Laptops, Problem Management, Windows, Audio Visual Integration, Programming Languages, Dell Computers, Hardware Installation, Printers, Microsoft Applications, Information Solutions, Physical Health, Communicaitons, Customer Communication, Systems Analysis, Large Scale System..., System Installations, Installation..., Home Theater, Projectors, Speaker Placement, C#, Visual Basic, iSCSI, Infrastructure..., Solution Development, Cisco Technologies, Equipment Installation, IT Solutions, VMware ESX, PCI DSS
Education
Middle Tennessee State University 2003 — 2009
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
Asurion September 2014 - Present
Association of Customer-Facing Scientists & Engineers January 2014 - Present
Asurion January 2013 - September 2014
Asurion June 2012 - December 2013
Asurion September 2011 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, C++, Editing, Java, Python, SQL, System Administration, Software Documentation, Access, Troubleshooting, SharePoint, Data Analysis, Visio
Education
Middle Tennessee State University
Computer Science
Asurion
Skills
Project Management, Microsoft Office, Telecommunications, Troubleshooting, Requirements Analysis, Customer Service
Education
Middle Tennessee State University 2010 — 2014
Graphic Design, Art and Computer Tech
Second Harvest Food Bank of Middle Tennessee February 2013 - Present
Tracie McCormick Inc August 2010 - February 2013
Tennessee Steel Haulers February 2006 - February 2010
Asurion July 2004 - February 2006
Skills
Microsoft Excel,..., •Superior Leadership..., •Outstanding in..., Training, Safety Management..., Employee Benefits, Recruiting, Management, Transportation, Insurance, Auditing, Nonprofits, Business Development, Facilities Management, Logistics
Education
Middle Tennessee State University 1997 — 2001
Bachelor of Science (BS), Finance and Economics, 2.97
Middle Tennessee State University 1997 — 2001
Bachelor's degree, Finance, Economics
LBMC August 2012 - Present
Asurion June 2009 - August 2012
HCA June 2011 - August 2011
Deloitte June 2010 - August 2010
Skills
Microsoft Office, Caseware, CPA, QuickBooks, GAAP, Financial Accounting, Auditing, Financial Reporting, US GAAP, Internal Controls, External Audit, Assurance, Financial Audits, Financial Statements, Sarbanes-Oxley Act, Fixed Assets, Accounting, General Ledger, Sarbanes-Oxley, Accounts Receivable, Microsoft Excel
Education
Middle Tennessee State University 2010 — 2012
Master of Business Administration (MBA), Accounting, 3.5 GPA
Middle Tennessee State University 2006 — 2010
Bachelor of Business Administration (BBA), Accounting, 3.77 GPA
Emdeon Business Services January 2006 - Present
Goldleaf Financial Solutions June 2005 - January 2007
Asurion July 2004 - March 2005
Ingram Book Company May 2004 - July 2004
American Standard May 2002 - May 2004
American Standard May 2001 - May 2002
Skills
Customer Service, Access, Outlook, Customer Relations, Account Management, Excel, PowerPoint, Word, Problem Solving, Microsoft Office, Vendor Relations, Compliance, Accounting, Data Analysis, Policy, Fundraising, Six Sigma, Market Research, Mergers, Documentation, Accounts Payable, Vendor Management, General Ledger, Process Improvement, Team Building, Auditing, Training, Accounts Receivable, Finance
Education
Middle Tennessee State University 1998 — 2002
BS, Education
Asurion August 2012 - Present
Asurion June 2010 - August 2012
Nationwide Insurance August 1999 - October 2010
Nationwide Insurance October 2005 - March 2007
Nationwide Insurance September 2000 - October 2005
Skills
Leadership, Training, Insurance, Management, Claim, Customer Satisfaction, Call Centers, Casualty, Claims Management, Customer Service, Liability, Negotiation, Process Improvement, Program Management, Project Planning, Property & Casualty..., Risk Management, Team Management
Education
Middle Tennessee State University 1995 — 1999
Bachelor of Business Administration, Finance with emphasis in Business
Ascension (St. Thomas) August 2015 - Present
Asurion February 2014 - July 2015
TEKsystems February 2013 - February 2014
Sterling Jewelers December 2011 - February 2013
Sterling Jewelers July 2011 - December 2011
Skills
Leadership, Recruiting, Training, Applicant Tracking..., Customer Service, Technical Recruiting, Time Management, Internet Recruiting, Event Planning, Sales, Talent Acquisition, Staffing Services, College Recruiting, Human Resources, Interviews, Staff Augmentation, Leadership Development, Communication, Employee Training, Hiring Employees, Interviewing Skills, Non-profits, Communications Audits, Hiring, Nonprofits, Certified Diamontologist, Workday, Taleo
Education
Middle Tennessee State University 2014 — 2017
Nursing
Middle Tennessee State University 2008 — 2012
Bachelor of Science (B.S.), Organizational Communication, General
The Webb School
Deloitte August 2015 - Present
UBS November 2014 - August 2015
Community Health Systems June 2014 - November 2014
Asurion February 2010 - June 2014
Best Buy March 2007 - January 2010
SMS Holdings April 2006 - February 2008
Wal-Mart 2005 - 2007
Skills
Vendor Management, Account Management, Troubleshooting, Customer Service, Call Centers, Technical Support, Networking, Security, Software Documentation, Disaster Recovery, Data Center, Leadership, Project Management, Servers, Windows Server
Education
Middle Tennessee State University 2002 — 2005
Bachelor of Science (BS), Recording Industry
Asurion June 2013 - Present
Asurion January 2012 - May 2013
Asurion November 2010 - December 2011
Asurion August 2009 - November 2010
Asurion December 2006 - August 2010
AIM Healthcare March 2003 - December 2006
AIM Healthcare May 2001 - March 2003
AIM Healthcare August 2000 - May 2001
Kroger June 1991 - August 2000
Skills
Project Portfolio..., ITIL, Management, Software Development, IT Operations, Project Planning, Call Centers, Vendor Management, Business Intelligence, SDLC, Enterprise Architecture, SharePoint, Disaster Recovery, Call Center Architecture, Call Center, Cross-functional Team..., IT Management, Process Improvement, Software Documentation, Healthcare Information..., Strategic Planning, Building Relationships, Health Insurance, Data Center, HIPAA, Healthcare Analytics, Complexity Reduction, Architectural Design, Information Architecture, IT Development, Complex Event Processing, Enterprise Content..., Software Engineering, Healthcare..., Continuous Integration, Continuous Delivery, Leadership, IT Strategy, Business Strategy
Education
Middle Tennessee State University
Asurion October 2007 - Present
CIGNA Healthcare March 2006 - November 2007
CIGNA February 2005 - October 2007
General Electric - Equipment Services February 2003 - March 2006
Army National Guard February 1997 - June 2005
Transport International February 2003 - March 2005
Wal-Mart June 2001 - December 2003
Skills
ARM, Insurance, Underwriting, Policy, Claims, Risk Assessment
Education
Middle Tennessee State University 2002 — 2005
MBA, Business Administration
Middle Tennessee State University 2002 — 2005
Master, Business Administration
Union University 1997 — 2001
BS/BA, Business Administration
Union University 1997 — 2001
Bachelor of Business Administration, Business Administration
Asurion January 2008 - Present
The Thomson Corporation March 2001 - December 2007
Skills
Cross-functional Team..., Process Improvement, Analysis, Project Management, Budgets, Management, Program Management, Analytics, Leadership, Forecasting, Quality Assurance, Risk Management, Telecommunications, Databases, Access
Education
Middle Tennessee State University 2001 — 2004
M.B.A., Business
Tennessee Technological University 1996 — 2000
B.S., Management Information Systems
Mosaic Consulting Group, LLC August 2011 - Present
Asurion 2004 - 2010
Skills
Project Management, Sarbanes-Oxley Act, Process Improvement
Education
Middle Tennessee State University
MBA, Accounting
Tennessee Technological University - College of Business Administration
BS, Accounting
Asurion March 2010 - Present
Dell Inc. January 2009 - April 2009
Dell August 2007 - January 2009
Dell June 2005 - August 2007
Dell November 2004 - June 2005
Dell January 2003 - November 2004
Dell April 2002 - January 2003
Dell June 1999 - April 2002
EGI Facility January 1999 - January 2002
The Tennessean July 1998 - October 1998
Education
Middle Tennessee State University 1999 — 2002
MBA, Business
Middle Tennessee State University 1996 — 1998
BBA, Management
HealthTrust Purchasing Group September 2014 - Present
Asurion July 2010 - September 2014
Katy's Hallmark May 2007 - May 2011
Harris Teeter May 2007 - May 2009
Office Depot February 2005 - March 2007
Skills
Customer Service, Microsoft Office, Troubleshooting, Windows, Microsoft Excel, Team Leadership, SQL, Business Analysis, Data Analysis, PowerPoint, Microsoft Word, Computer Hardware, Quality Assurance, VB Script, HP QTP, C#, Agile Methodologies, SDLC, Testing, Software Quality..., Visio, Process Improvement
Education
Middle Tennessee State University 2005 — 2011
Bachelor's of Science, Computer Technology/Computer Systems Technology
Nashville Auto Diesel College 2002 — 2003
Technician
Asurion June 2013 - Present
Asurion July 2011 - June 2013
Asurion October 2008 - July 2011
Asurion August 2006 - October 2008
Asurion March 2003 - August 2006
Asurion September 2002 - March 2003
Asurion Insurance Services Inc June 2001 - March 2003
Asurion Insurance Services Inc May 2000 - June 2001
Skills
Management, Process Improvement, Procurement, Team Leadership, Operations Management, Training, Vendor Management, Quality Assurance, Microsoft Excel, Program Management
Education
Middle Tennessee State University 1997 — 2003
Bachelors, Human Sciences/Education
Nissan North America Inc. October 2014 - Present
Asurion September 2009 - September 2014
ABC Group/Salga Plastics February 2006 - January 2009
Saturn February 2005 - January 2006
Nifco America Corp. September 1994 - January 2005
Skills
AutoCAD, Microsoft Excel, Microsoft Access, Microsoft Word, MS Project, RSLogix, Plant Layout, SketchUp, Fixture Development, Injection Molding, PLC Programming, CNC Programming, Automation, Microsoft Project, Testing, Automotive, Cross-functional Team..., Kaizen, Process Improvement, Six Sigma, Continuous Improvement, Team Building, Operations Management
Education
Middle Tennessee State University 1998 — 2001
Bachelor of Science (BS)
Asurion March 2015 - Present
Asurion March 2012 - March 2015
Asurion April 2011 - March 2012
Asurion August 2009 - April 2011
Asurion June 2007 - August 2009
Gaylord Entertainment October 2004 - July 2006
Gaylord Entertainment July 2004 - October 2004
Skills
Intermediate..., Basic knowledge of SQL..., Accounting, Financial Analysis, Financial Reporting, General Ledger, Process Improvement, Sarbanes-Oxley Act
Education
Belmont University - Jack C. Massey Graduate School of Business 2009 — 2012
MAcc, Accounting
Middle Tennessee State University 1997 — 2004
B.S., Microbiology
Asurion April 2013 - Present
Asurion February 2011 - Present
Nashville Sounds Baseball January 2010 - September 2010
Citadel Broadcasting June 2008 - August 2008
Citadel Broadcasting Communications June 2008 - August 2008
Education
Middle Tennessee State University 2005 — 2009
B.B.A, Marketing
Asurion May 2013 - Present
Nissan North America October 2006 - May 2013
Skills
Business Analysis, SDLC, ERP, Process Improvement, Automotive, Visio, Requirements Analysis, Business Process, Project Management, Cross-functional Team..., Business Process..., Business Intelligence, Customer Service
Education
Middle Tennessee State University 1993 — 2002
Bachelor of Science (BS), Computer Science
Cigna-HealthSpring March 2012 - Present
Consultant July 2009 - January 2012
Asurion July 2006 - April 2009
O'Charley's April 2005 - June 2006
Logan's Roadhouse January 2002 - April 2005
Dell September 1999 - October 2001
Skills
SharePoint, Microsoft SQL Server, SQL, Troubleshooting, Management, Training, Data Analysis, Analysis, Human Resources, ITIL, Microsoft Excel, Technical Support, Customer Service, Crystal Reports, PowerPoint, Sales, Data Mining, SSRS, Help Desk Support
Education
Middle Tennessee State University
Bachelors, Business Administration
Asurion 2009 - 2014
Skills
Industrial electricity, Motor Control, PLC, Robotics, Fluid Power, C++, Microsoft Office, Microsoft Excel, Electro-mechanical..., AutoCAD, Autodesk Inventor
Education
Middle Tennessee State University 2003 — 2009
Bachelor's Degree, Electromechanical Technology/Electromechanical Engineering Technology, 3.17
Warren County Senior High
Warren County Senior High
Asurion January 2013 - Present
Asurion September 2010 - January 2013
NextSource - On-site at Asurion November 2009 - October 2010
Cricket Communications October 2008 - November 2009
Master Staff, Inc. May 2005 - October 2008
Skills
Contract Recruitment, Full-cycle Recruiting, Talent Acquisition, Conducting Interviews, Human Resources, Applicant Tracking..., SDLC, Technical Recruiting, VMS, Vendor Management, Recruiting, Employee Benefits, Networking, Sourcing, Talent Management, Interviews, Hiring, Management, Employee Relations, CRM, Benefits Negotiation, Executive Search, Leadership, Cold Calling, Training, Internet Recruiting, Onboarding, Temporary Placement, Staffing Services, Screening Resumes, College Recruiting, Screening, HRIS, Workforce Planning, Taleo, Employee Training, Performance Management, Personnel Management, Employer Branding, Coaching, Leadership Development, Organizational..., Employee Engagement, New Hire Orientations, PeopleSoft, Succession Planning, Deferred Compensation, Temporary Staffing, Time Management
Education
Middle Tennessee State University 2001 — 2006
Bachelors, Public Relations - Minor in Marketing and Speech
Dollar General December 2011 - Present
Dollar General July 2005 - December 2011
Asurion May 2000 - July 2005
PR Omni - Professional Reprographics 1995 - 2000
Skills
Succession Planning, Onboarding, HRIS, Employee Relations, Human Resources, Performance Management, Management, Recruiting, Personnel Management, Hiring, Taleo, Employee Engagement, Talent Management, Training, Employee Training, Leadership, Team Building
Education
Middle Tennessee State University
BS, Industrial Organizational Psychology
Asurion May 2009 - December 2009
Yardscapes 1996 - 2009
Lloyd Flanders 2004 - 2005
Acuff & Associates, Inc. 1995 - 1996
W.F. Corroon, Inc. 1993 - 1995
Tennessee Department of Correction 1990 - 1993
Education
Middle Tennessee State University 2007 — 2008
150 Req, Accounting, Finance, Information Systems, General Business
Middle Tennessee State University 1987 — 1990
Masters of Science, Mathematics - Statistics
Middle Tennessee State University 1984 — 1987
Bachelor of Arts, Double Major Mathematics and Economics
Asurion June 2010 - Present
Sprint March 2008 - February 2009
Sprint October 2003 - March 2008
Sprint July 2002 - October 2003
Sprint January 2002 - July 2002
Sprint July 2000 - July 2002
Sprint October 1998 - July 2000
GTE Wireless 1990 - 1992
Skills
Marketing Strategy, Retail, Time Management, Wireless, Sales, Strategy, Telecommunications, Mobile Devices, Customer Retention, Leadership, Sales Management, Sales Operations, Competitive Analysis, Salesforce.com, Account Management, Strategic Partnerships, Solution Selling, Start-ups, Selling, Business Development, Cross-functional Team..., Strategic Planning, Forecasting, Product Management, Team Leadership, Vendor Management, Customer Experience
Education
Middle Tennessee State University 1987 — 1992
BBA, Marketing
UnitedHealth Group March 2015 - Present
Asurion March 2014 - Present
Asurion November 2011 - March 2014
Uniguest July 2011 - November 2011
Best Buy June 2008 - May 2011
Vector Marketing May 2005 - January 2006
Skills
SDLC, Manual Testing, Automated Software..., Manual Test Execution, Offshore Resource..., SQL, System Testing, Agile Methodologies, QTP, Defect Logging, CA Clarity, System Requirements, Software Testing Life..., Resource Management, Regression Testing, GUI Testing, GUI test automation, Defect Tracking, Leadership, JIRA, Team Leadership, Agile Testing, Quality Center, Computer Hardware, Troubleshooting, Windows 7, Visio, Microsoft Office, Windows XP, XP, Help Desk Support, Technical Support, Windows, Computer Repair, Networking, Wireless Networking, Customer Service, Software Documentation, Network Administration, OS X, Access, SharePoint, HP Quality Center, Quality Assurance, Microsoft SQL Server, Testing, Test Cases
Education
Middle Tennessee State University 2005 — 2009
B.B.A, Business Administration/Computer Information Systems
Wallenius Wilhelmsen Logistics November 2012 - Present
Verizon Wireless August 2011 - July 2012
Asurion January 2010 - July 2011
Skills
Microsoft Office, Sales, Public Speaking, Customer Satisfaction, Six Sigma, 5S, SharePoint, Process Improvement, Leadership, Training, Time Management, Troubleshooting, Management, Team Building, Strategic Planning
Education
Middle Tennessee State University 2003 — 2009
Communications, Organizational Communication, General
Loews Hotels March 2015 - Present
T-Mobile February 2014 - March 2015
Asurion August 2013 - February 2014
Amazon September 2012 - August 2013
Vector Marketing August 2009 - April 2011
Skills
HTML, JavaScript, Java, Linux, C, Entrepreneurship, Microsoft Office, Customer Service, Blogging, Microsoft Excel, Sales
Education
Middle Tennessee State University 2009 — 2015
Bachelor of Applied Science (B.A.Sc.), Liberal Arts and Sciences/Liberal Studies
Asurion February 2005 - Present
Skills
Network Administration, Network+, VMware, Cisco Technologies, Disaster Recovery, Active Directory, Vendor Management, Troubleshooting, CompTIA, ITIL, Windows, Data Center, Servers, Networking
Education
New Horizons 2009 — 2009
ITIL V3 Foundation Certified
Teckskills 2005 — 2006
Information Technology
Middle Tennessee State University 2000 — 2004
BFA, Graphic Design
JRNS April 2013 - Present
Lockouts USA October 2012 - Present
Asurion February 2001 - October 2012
Education
Middle Tennessee State University 2005 — 2007
McGavock High School 1997 — 2000
General Motors January 2015 - Present
Asurion June 2006 - October 2014
Asurion August 2013 - December 2013
Spherion July 2003 - May 2006
Spherion on Premise @ Dell November 2002 - June 2003
US Army June 2000 - November 2002
US Army June 1999 - June 2000
US Army June 1997 - June 1999
US Army August 1993 - June 1997
US Army March 1990 - August 1993
Skills
Continuous Improvement, Six Sigma, Warehousing, Lean Manufacturing, Testing, Security Clearance, Integration, Troubleshooting, Security, Electronics, Process Improvement, Kaizen, Military Experience, Leadership, Operations Management, Inventory Control, Cross-functional Team...
Education
Middle Tennessee State University 2012 — 2013
Masters of Science Professional Science
Middle Tennessee State University 2008 — 2011
BS
Cochise College 1995 — 1997
AAS
Asurion April 2009 - Present
Quanta Computer Inc. January 2007 - February 2009
Popeyes September 1999 - August 2001
Skills
Sound Production, Music Production, Music Industry, Inventory, Inventory Management, Product Management, Cross-functional Team..., Customer Service, Operations Management, Troubleshooting, Management, Networking, Outlook, Root Cause Analysis, Training, Continuous Improvement, Sound, Project Management, Sales, Customer Satisfaction, Team Building, Program Management, Quality Assurance, Leadership, Data Analysis, Business Analysis
Education
SAE Institute of Technology-Nashville 2010 — 2012
Diploma, Sound Audio Engineering, B
LaVergne High 1995 — 1997
High School Diploma
LaVergne High School 1995 — 1997
Middle Tennessee State University
Asurion July 2011 - Present
Asurion April 2009 - July 2011
Asurion February 2008 - April 2009
Asurion April 2007 - April 2008
Asurion March 2006 - April 2007
United Road Towing April 2004 - March 2006
Wylie Steel Fabricators, Inc. March 2002 - April 2004
Texas Boot December 1995 - February 2002
Education
Middle Tennessee State University 1996 — 1998
Bachelor of Business Administration (B.B.A.), Finance, General
Tennessee Technological University 1994 — 1995
Bridgestone October 2014 - Present
CTDI February 2011 - October 2014
Asurion February 2009 - February 2011
Skills
Computer Repair, Electronic Repair, C#, VBA, VB.NET, COBOL, SQL, Oracle, Access, Soldering, Spectrum Analyzer, .NET, Computer Hardware, Technical Support, Testing, Troubleshooting
Education
Middle Tennessee State University 2002 — 2008
BBA, computer information systems
Asurion July 2001 - December 2014
Skills
Process Improvement, Vendor Management, Cross-functional Team..., Product Management, Call Centers, Mobile Devices, Wireless, Agile Methodologies, Mobile Applications, Mobile Technology, Telecommunications, Customer Satisfaction, Customer Service, Operations Management, Leadership, Project Management, Team Leadership, Team Building
Education
Middle Tennessee State University 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Journalism News Editorial
Rutherford County Schools November 2013 - Present
Home City Ice May 2015 - July 2015
asurion May 2014 - July 2014
Publix Super Markets 2012 - 2014
Publix Super Markets 2012 - 2014
Publix Super Markets 2012 - 2014
Murfreesboro City Schools August 2013 - October 2013
Skills
Customer Service, Special Education, Curriculum Design, Microsoft Office, Office 365, C++, Sales, Management, Computer Repair, Educational Technology, Public Speaking, Social Media, Curriculum Development, Teaching, Higher Education, Community Outreach, Staff Development, Nonprofits
Education
Middle Tennessee State University
Asurion November 2009 - Present
Education
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.)
Asurion July 2011 - Present
Staffmark August 2010 - January 2011
United States Marine Corps July 2006 - August 2010
Skills
Microsoft Office
Education
Middle Tennessee State University 2012 — 2016
Aviation Maintenance Management
Experian September 2014 - Present
Asurion June 2013 - July 2014
Asurion 2011 - 2014
Education
Middle Tennessee State University
Asurion 2014 - 2014
Verizon Wireless July 2013 - November 2013
Education
Middle Tennessee State University 2007 — 2012
Bachelor of Arts (B.A.), Global Studies
Asurion September 2004 - Present
jcpenney 2003 - 2004
Kmart Corporation 1998 - 2003
Skills
Quality Control, Electronics Retail, Electronics Repair, Lean Manufacturing, Call Centers, Customer Service, Axapta/Dax Software, Data Entry, Intelliset, Phone Software..., Catalog Research
Education
Motlow State Community College
Business Administration and Management, General
Middle Tennessee State University
Marketing