Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion February 2014 - Present
Dell August 2013 - February 2014
Tennessee State University August 2009 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Visual Basic, HTML 5, JavaScript, Troubleshooting, Access, HTML, Windows XP, Unix, Data Analysis, C++, Security, SharePoint, WordPress, Leadership, PowerPoint, Public Speaking, Customer Service, Time Management, Teamwork, Management, Social Media, Team Leadership, Outlook, Social Networking, Research
Education
Tennessee State University 2009 — 2013
Bachelor's degree, Business Information Systems, Graduate
Walden University
Information Technology, Healthcare Informatics
Kroger September 2013 - Present
Asurion July 2014 - February 2015
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Research, Social Networking, Microsoft Office, Public Speaking, Social Media, Windows, Time Management, Event Planning, Sales, Teamwork
Education
Tennessee State University 2012 — 2016
Biology, General
Wooddale High School 2009 — 2012
High School, English Language and Literature, General, B
Asurion May 2015 - Present
Asurion April 2014 - Present
Asurion May 2013 - Present
Asurion August 2009 - May 2013
Skills
MS Office Suite, CMS, Aspect, Microsoft Office, Data Analysis, Workforce Management, Troubleshooting, Call Center, Avaya, Call Centers, Customer Satisfaction, Quality Assurance, Process Improvement, Leadership, Management, Training, Business Process, Networking, Vendor Management, Customer Experience, Technical Support, Contact Centers, Call Center Development, Human Resources
Education
Western Governors University 2014 — 2017
Bachelor's Degree, Information Technology
Tennessee State University 2006 — 2012
Associates, Business Information Systems
Asurion August 2012 - Present
Kelly HBA-Apple IOS March 2010 - May 2012
Verizon Wireless January 1998 - December 2009
Skills
Call Center, Wireless, Troubleshooting, Telecommunications, Customer Satisfaction, Hardware, XP, Cross-functional Team..., Operating Systems, Windows 7, Customer Service, Quality Assurance, NPS, Management, Military Experience, Microsoft Office, iOS, Networking, Call Centers, Leadership Development, Wireless Networking, Blackberry, Net Promoter Score, Training, Cellular Communications, LTE
Education
Tennessee State University 1983 — 1991
B.S., Aeronautics and Industrial Engineering Technology
Qualifacts March 2015 - Present
Asurion November 2011 - February 2015
Harris Teeter June 2009 - June 2012
Alltech, Inc. July 2011 - November 2011
Vista Sciences Corporation January 2011 - May 2011
FedEx Ground June 2009 - January 2011
Skills
Access, Microsoft Office, Customer Service, SQL, Microsoft SQL Server, Data Analysis, HTML, SharePoint, Visio, Quality Center, Visual Basic, Business Analysis, Team Leadership, Software Documentation, C#, Quality Assurance, PowerPoint, Microsoft Excel, Testing, Troubleshooting, Networking, Software Quality..., SDLC, HP Quality Center
Education
Tennessee State University 2006 — 2010
BBA, Business Information Systems
RoundingWell 2014 - Present
SuccessAtEveryStage.com 2012 - 2015
Starbucks 2012 - 2014
Asurion 2013 - 2013
R-Cubed Environmental Solutions June 2009 - October 2010
Total Quality Instrumentation January 2007 - October 2010
Skills
JavaScript, Backbone.js, Marionette.js, HTML 5, CSS3, SASS, MongoDB, Express.js, Node.js, ES6, Ruby on Rails, jQuery, PostgreSQL, ChaiJS, SinonJS, MochaJS, AJAX, APIs, JSON, PHP, Test-Driven-Development..., Software Quality..., Microsoft SQL Server, SEO, Blogging, Web Content, Business Strategy, HTML5, Behavior Driven..., CSS, Amazon Web Services...
Education
Nashville Software School 2014 — 2014
Certificate, Computer Software Engineering
Code School
Computer Software Engineering
Treehouse
Computer Software Engineering
Coursea
Computer/Information Technology Administration and Management
The Art Institute of Tennessee—Nashville 2011 — 2011
Culinary Arts, Culinary
Tennessee Technological University 2003 — 2007
B.S., History
naviHealth, Inc. March 2014 - Present
TEKsystems - Cigna HealthSpring August 2013 - March 2014
Asurion January 2012 - August 2013
Aflac May 2011 - August 2011
Aflac May 2010 - August 2010
GameStop Corp October 2006 - April 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, SQL, Windows, Microsoft SQL Server, SSAS, SSIS, SSRS, PowerPivot, Sharepoint, Programming, HTML, Time Management, Public Speaking, Social Networking, SharePoint, MySQL, Analysis Services, C#, Visual Basic, Databases, Business Intelligence, ASP.NET, Scrum, T-SQL
Education
Tennessee Technological University 2008 — 2011
B.S., Computer Science - Software/Scientific Apps
AIG December 2014 - Present
Asurion May 2014 - December 2014
MedSolutions February 2014 - May 2014
CVS Caremark Corporation November 2013 - January 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Public Speaking, English, Windows, Event Planning, Time Management, Social Networking, Facebook, Photography, Outlook, Sales, C, C#, Adobe Creative Suite, Data Entry, Access, PowerPoint, Healthcare, Training, ICD-9, HIPAA, Customer Satisfaction, Medicaid, Call Centers, Medical Terminology, Medicare, Photoshop, Medical Records, Leadership
Education
Tennessee State University 2013 — 2016
Health Information/Medical Records Administration/Administrator
Asurion May 2014 - Present
Asurion May 2013 - May 2014
Asurion August 2011 - May 2013
Dell April 2006 - August 2011
Dell February 2004 - April 2006
Skills
Six Sigma, Business Process..., Project Management, Scripting, Process Improvement, Lean Manufacturing, Root Cause Analysis, Manufacturing, Troubleshooting, Value Stream Mapping, Engineering, Cross-functional Team..., Quality Assurance, Program Management, Testing, Leadership
Education
Tennessee State University 2003 — 2005
M. Ed., Curriculum and Instruction
Tennessee State University 1995 — 1999
B.S., Computer Science
247 Sports June 2014 - Present
Asurion May 2012 - June 2014
Skills
.NET, C#, Java, JavaScript, Troubleshooting, CSS, Microsoft SQL Server, C++, Visual Studio, ASP.NET MVC, Computer Software, HTML, jQuery, MySQL, Unit Testing, ASP.Net, Razor, Debugging, ADO.NET, Entity Framework, Bash, Powershell
Education
Tennessee Technological University 2008 — 2012
CSC, Computer Science Scientific Concentration
RANDA Solutions February 2015 - Present
Asurion January 2013 - March 2015
Tennessee State University/ TN-Score January 2012 - December 2012
Verizon Wireless August 2009 - November 2012
T-Mobile May 2004 - December 2008
Tennessee State University December 2001 - May 2004
Skills
Software Quality..., Cucumber, Selenium, Selenium WebDriver, Selenium Testing, Quick Test Professional, Agile Testing, Scrum, HP Quality Center, Test Automation..., Agile Methodologies, Web Application Design, Web Services API, JIRA, Jenkins, Confluence, Eclipse, Java, C#, C++, VB.NET, Programming, Linux, SQL, Algorithms, HTML 5, Testing, Xcode, Microsoft Applications, Project Management, Microsoft Visual Studio..., Dreamweaver, Visual C++, BMC Remedy Ticketing..., Visual Studio, Python, Programming Languages, Basic, Netbean, Windows & Mac operating..., IBM Servers, User Manager..., Samson Applications, Remedy Ticketing System, Track Man, ACSS, Networking and Data...
Education
Tennessee State University 2007 — 2012
Bachelor of Science (B.S.), Computer Science, 3.0
Asurion December 2012 - Present
Skills
Solution Selling, Managed Print Services, Digital Printing, New Business Development, Account Management, Sales Management, B2B, Direct Sales, Process Improvement, Product Marketing, Cross-functional Team..., Salesforce.com, Call Centers, Customer Satisfaction, Customer Service, Microsoft Office, Professional Services, Team Leadership, Telecommunications, Troubleshooting
Education
Tennessee State University 2003 — 2008
Bachelor of Business Administration (BBA), Logistics, Materials, and Supply Chain Management
Tennessee State University 2003 — 2008
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
GENCO November 2010 - Present
KBR, Inc. June 2007 - December 2009
Asurion July 2004 - May 2007
Skills
Personnel Management, Project Management, Logistics Support, Sourcing/Shipping/Receiv..., Quality Control, Inventory Management, Logistics, Manufacturing, Leadership, Program Management, Team Building, Continuous Improvement, Analysis, Distribution Center..., Employee Training, Human Resources, Inventory Control, Project Planning, Supply Chain Management, Transportation, Warehousing, Operations Management
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Project Management
University of Phoenix 2010 — 2013
Bachelor's degree, Information Technology/Business Systems Analysis
Tennessee Technological University 1991 — 1996
Bachelor's degree, Business Administration and Management, General
AAA Auto Club South October 2013 - Present
Asurion May 2011 - October 2013
Champs Sports September 2009 - May 2010
Education
Tennessee State University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management
Northside High
High School Diploma
Capital One June 2015 - Present
AOL February 2015 - May 2015
Asurion November 2014 - February 2015
SRA International February 2013 - November 2014
Institute for Building Technology and Safety July 2012 - February 2013
Blackstone Technology Group September 2011 - August 2012
InScope International, Inc January 2011 - September 2011
InScope International, Inc June 2008 - December 2010
Taylor University August 2005 - May 2008
Loudoun County 2003 - 2004
Skills
SharePoint, Requirements Analysis, Business Analysis, SDLC, Integration, Business Process, Agile Methodologies, Enterprise Architecture, Microsoft CRM, Project Management, Program Management, Software Development, Software Documentation, Scrum, Consulting, Management, Technical Writing, Requirements Gathering, Process Improvement, Cloud Computing, Software Project..., Visio, Security, IT Strategy, CRM, Change Management, Solution Architecture, Business Intelligence, Agile Project Management, PMP, Information Technology, SOA, Databases, SQL, Cross-functional Team..., Analysis, Business Process..., ERP, Systems Analysis, Vendor Management, IT Management, Leadership, Enterprise Software, Management Consulting, JIRA, Confluence, Version One
Education
Taylor University 2004 — 2008
BS, Business Management/Systems
Enterprise Rent-A-Car April 2014 - Present
Orange Bowl Committee July 2013 - February 2014
Asurion February 2008 - June 2013
Skills
Sports Marketing, Sports Management, Sponsorship, Sports, Sponsorship Sales, Event Management, Event Planning, Marketing, Sponsorship Activation, Social Media, Fundraising, Marketing Strategy, Football, Marketing Communications, Facebook
Education
Tennessee State University 2006 — 2011
Bachelor of Science (B.S.), Human Performance Sport Science
Tennessee State University 2012 — 2013
Master's Degree, Sport and Fitness Administration/Management
Vanderbilt University Medical Center March 2015 - Present
Asurion January 2014 - Present
Tennessee State University January 2013 - December 2013
Alpha Kappa Psi June 2012 - May 2013
KBM Inc October 2012 - December 2012
Alpha Kappa Psi May 2011 - June 2012
Chi Psi Chapter May 2011 - May 2012
Tennessee State University January 2010 - May 2011
Tennessee State University January 2010 - May 2011
Incredible Pizza November 2007 - August 2009
Skills
Microsoft Office, Excel, PowerPoint, Word, Research, Access, Team Building, Team Management, Teamwork, Customer Service, Team Leadership, Organizing, Visual Basic, Photoshop, Microsoft Word, Microsoft Excel, Management, Public Speaking, Event Planning, Time Management, Outlook, Data Analysis, Leadership, Software Documentation
Education
Tennessee State University 2009 — 2013
Tennessee State University 2009 — 2013
B.B.A, Business Information Systems
Asurion Network Lab SupervisorAssistant Network TechnicianTennessee State UniversityAugust 2009 - December 2009
Asurion Insurance January 2005 - November 2009
State of Tennessee August 2004 - May 2005
Skills
Project Management, Business Analysis, IT Strategy, Networking, Security, Data Center, Data Analysis, Databases, CRM, Microsoft Office, Troubleshooting, Vendor Management, Visio, SDLC, SharePoint
Education
The University of Dallas 2010 — 2012
Master of Science, Assurance Information
Tennessee State University 2005 — 2009
Bachelor of Business Administration, Business Information Systems
Nashville State Community College 2002 — 2004
Associate of Science, Computer Information Systems
Asurion September 2015 - Present
Aramark February 2014 - September 2015
Skills
Teamwork, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, QuickBooks, Cost Accounting, Access, Payroll, Accounts Payable, Financial Reporting, Accounting, Accounts Receivable, Financial Accounting, Financial Analysis, PowerPoint, Leadership, Management, Process Improvement, Sales, Team Building
Education
Tennessee Technological University 2011 — 2013
Bachelor of Science (BS), Accounting and Finance
Tennessee Technological University
InVivoLink February 2014 - Present
The Visibility Company October 2012 - February 2014
Smart Data Strategies January 2010 - October 2012
Asurion January 2005 - January 2010
Skills
System Administration, SQL, Web Development, Visual Studio, SharePoint, Graphic Design, HTML5/CSS, Flash/Flex, .Net #C, T-SQL/PL-SQL, C#, ASP.NET, Testing, Web Applications, SSL, Test Automation, JMS, Websphere, SharePoint Designer, Mobile Applications, HTML, ETL, Flex, Open Source, JavaScript, Mobile Technology, CompTIA Security+..., Integration, Portals, ColdFusion
Education
Tennessee Technological University
Asurion November 2013 - Present
Vanderbilt University June 2011 - October 2013
for Vanderbilt University August 2011 - December 2011
Skills
Lean Manufacturing, 5S, International Project..., Simulations, Labview, Cadence Virtuoso, LaTeX, Characterization, Signal Processing, Statistics, RF Design, Mixed-signal IC Design, LTSpice, Data Analysis, Matlab, Soldering, Mathematical Modeling
Education
Vanderbilt University 2011 — 2013
Masters of Science, Electrical Engineering
Tennessee Technological University 2006 — 2011
Bachelor of Science, Electrical Engineering
Equinix July 2014 - Present
Asurion April 2011 - December 2013
PlumChoice December 2007 - March 2010
AOL July 2003 - December 2007
Skills
Product Development, Account Management, Strategic Partnerships, Cross-functional Team..., Leadership, Program Management, Product Marketing, Training, Management, Inventory Management, Marketing, Market Analysis, Microsoft Excel, Negotiation, Coordinating Events, Multi-channel Marketing, Client Development, Supply Chain, Non-profit Volunteer, Project Management, Strategic Planning, Process Improvement, Membership Growth, Project Implementation, New Business Development, Sales, Analytics
Education
Strayer University 2002 — 2004
Bachelor of Science, International Business
Supercalifragilistic Magazine November 2011 - Present
Asurion November 2011 - Present
Independent Model August 2006 - Present
Skills
Typing, Runway, Modeling, Microsoft Office, Mac, Windows, Fashion, Fashion Design, Fashion Shows, Customer Service, Customer Relations, Flexible Working, Microsoft Works, Psychology, Criminal Justice, Sales Support
Education
Tennessee State University 2007 — 2012
Criminal Justice, Law, Psychology
IOD Incorporated May 2013 - Present
Asurion July 2010 - Present
Manheim October 2007 - November 2009
Indox June 2005 - August 2007
Above All Personnel April 2003 - August 2005
Skills
Outstanding Customer..., Reception, Data Entry, Bindery, Laminating, Microsoft Office, Typesetting, Call Center, Filing, Print Production, Mass Mailings, UPS, FedEx, fax, Scanners, Transcription, Troubleshooting, Order Processing, Finishing, Cpr Certified, Assembly, Attention To Detail, Security Awareness, Cultural Awareness, Consumer Behavior, Client Services, Claims, Creative Writing, Document Scanning, General Office Duties, Fast Learner, Fulfillment, Cash Handling, Humor, Integrity, 10 Key, PowerPoint, Problem Solving, Writing Skills, Administrative Support, Telephone Skills, Upselling, Yahoo Search, Call Centers, Fax, Customer Service, Administrative..., Up-selling
Education
Fortis Institute (Formerly MedVance) 2011 — 2012
Complete, Medical Billing and Coding, 3.74
Terra State Community College 1993 — 1994
n/a, Executive Secretarial/Mechanical Drafting
Bettsville Local School 1991 — 1993
High School, College Bound
Apria Healthcare May 2010 - Present
CIGNA December 2007 - May 2009
Asurion April 2007 - December 2007
Asurion February 2004 - August 2006
Skills
Microsoft Office, Customer Service, Administration, MS Office Suite, HIPAA...
Education
Tennessee State University 2002 — 2007
BA, Social Sciences
Asurion May 2007 - Present
USP LLC August 2004 - May 2007
Visu Cybertech India Ltd May 2001 - July 2003
Skills
Pega PRPC 5.5/6.1, webMethods, EAI, SOA, Enterprise Architecture, ESB, Web Services, JMS, Business Process Design, SOAP, Java Enterprise Edition, Oracle, Java, SDLC, XML, Pegasystems PRPC, Solution Architecture, Integration, SQL, Business Process
Education
Texas A&M International University 2003 — 2004
Masters, Information Systems
Asurion February 2014 - Present
Asurion February 2014 - Present
Poplar Healthcare October 2013 - February 2014
Labcorp Integrated Oncology April 2013 - October 2013
Skills
Laboratory, Microbiology, Lifesciences, Biotechnology, Biochemistry, Microscopy, Immunology, Hematology, Cell Biology, Cell, Aseptic Technique
Education
Tennessee State University 2006 — 2012
Bachelor Arts and Science, Biology, General, Chemistry
Bolton High School 2002 — 2006
Diploma
OHL August 2014 - Present
Hagemeyer North America April 2012 - August 2014
Tennessee Youth Football Alliance August 2010 - August 2014
Asurion March 2009 - January 2010
YRC Freight March 2008 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Comprehensive written..., Possess sound judgment..., Possess the ability to..., Ability to work..., Inventory Control, FedEx Shipping, Receiving, Customer Service, Logistics, Supply Chain, Distribution Center..., Sales, Process Improvement, Warehousing, Negotiation
Education
Tennessee State University 2012 — 2016
Master's Degree, Strategic Leadership, 3.5
Tennessee State University 2010 — 2012
Bachelor's degree, Social Sciences, 3.0
Asurion September 2012 - Present
The Wendy's Company July 2011 - September 2012
Skills
Technology, Mobile Devices, Computers, Online Gaming, Microsoft Office, Social Networking, Networking, Coaching, Customer Satisfaction, Time Management, Call Centers, Troubleshooting, Technical Support, Leadership, Training
Education
Tennessee Technological University 2006 — 2007
None, Computer Science
Volunteer State Community College
None, Business, Management, Marketing, and Related Support Services
Hermitage Hall June 2013 - Present
Omani Vision June 2012 - Present
Comdata August 2010 - September 2012
Asurion March 2008 - July 2010
Skills
Customer Service, Transportation, Residential Counselor, Sales
Education
Tennessee State University 2004 — 2006
Covington High School 2000 — 2004
Tractor Supply Company January 2015 - Present
American Blue Ribbon Holdings, LLC August 2012 - January 2015
Xerox April 2011 - August 2012
Take Care Health Systems October 2010 - March 2011
Asurion July 2010 - September 2010
Jack Henry & Associates December 2009 - March 2010
Healthways April 2009 - October 2009
Lexisnexis Inc. October 2007 - September 2008
O'Charley's August 2007 - October 2007
Dollar General May 2006 - August 2006
Skills
Testing, Troubleshooting, Test Automation, Test Planning, Visio, Quality Center, Regression Testing, Test Cases, Quality Assurance, Agile Methodologies, SDLC, Microsoft SQL Server, Manual Testing, QTP, Integration, HP QTP
Education
New Horizons Learning center 2014 — 2014
MCSA 6292 & 6293
New Horizons Learning center 2007 — 2007
Comptia A+ Cert
Tennessee Technological University 2003 — 2007
Finance and Management Information Systems
Pearl Cohn Business Magnet High School 1999 — 2003
Salutatorian High School Diploma, Information Technology Focus, 4.0
ACS, a Xerox Company October 2011 - Present
Law Office of Eugenia Grayer August 2011 - October 2011
Asurion April 2007 - August 2008
Education
Tennessee State University 2009 — 2011
Bachelor of Science, Mass Communications
Asurion May 2007 - Present
Asurion October 2010 - January 2012
Asurion December 2009 - October 2010
Asurion May 2007 - December 2009
XO Communications May 2000 - May 2007
Fowlkes & Associates Architects October 1995 - May 2000
Skills
Data Warehousing, VMware, Windows Server, Project Management, Disaster Recovery, Data Center, ITIL, Active Directory, DNS, Vendor Management, Citrix, Servers, DHCP, Microsoft SQL Server, IT Operations, HP, Enterprise Software, Information Technology, Architectures, Software Documentation
Education
Nashville State Community College 1992 — 1995
AAS, Architectural Engineering
Tennessee Technological University 1990 — 1992
Engineering
Father Ryan High School 1986 — 1990
HSD, CP
UBS May 2015 - Present
Asurion February 2013 - February 2015
Asurion January 2012 - February 2013
Willis February 2006 - January 2012
First Consulting Group October 2004 - February 2006
Dell November 2003 - May 2004
Skills
Agile & Waterfall..., Scrum, Business Analysis, Agile Project Management, Agile Methodologies, Project Management, Process Improvement, Requirements Analysis, Technical Writing, MS Project, System Administration, Visio, Analysis, Testing, SQL, Microsoft Office, Program Management, Technical Support, Windows 7, Microsoft SQL Server, Data Analysis, XP, PowerPoint, Windows XP, Microsoft Excel, Excel, Active Directory, Troubleshooting, Word, SQL Server, Outlook, Access, Vision
Education
Tennessee State University 1998 — 2003
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
Asurion July 2014 - Present
Asurion September 2013 - Present
Wisnewski Computer Services April 2011 - Present
Asurion September 2013 - July 2014
Asurion January 2013 - September 2013
First Baptist Church Clarksville, TN 2010 - 2011
Executive Office of The Governor October 2009 - May 2010
Altaquip Inc 2006 - 2008
Waste Management Inc 2005 - 2006
Delco Oil Inc 2004 - 2005
Skills
Troubleshooting, Access, SharePoint, Microsoft Office, Networking, Servers, Technical Support, Hardware, Windows 7, Operating Systems, Software Installation, Windows, Help Desk Support, Customer Service, Information Technology, Training
Education
Tallahassee Community College 2008 — 2010
A.S., Network Services Technology
Ft. Lauderdale Community College - Tallahassee Campus 1989 — 1991
A.S., Computer Programming/Operations
Sprint February 2013 - Present
Sprint May 2011 - February 2013
Asurion January 2008 - May 2011
TX Mobile Communications July 2007 - October 2007
Telenav October 2006 - July 2007
Sprint May 2003 - October 2006
Sprint December 2000 - May 2003
Sprint February 1999 - December 2000
Sprint March 1998 - February 1999
Skills
Wireless, Sales, Sales Operations, Account Management, Telecommunications, Solution Selling, Training, Sales Management, Management, Selling, Mobile Devices, Employee Training, Marketing, Retail, Customer Service, Customer Retention, Direct Sales
Education
Tarrant County College 1998 — 2006
none, Business / Spanish
UBS Investment Bank February 2015 - Present
Asurion May 2014 - February 2015
SunTrust May 2013 - July 2013
Tennessee Technological University January 2013 - May 2013
Skills
Higher Education, Programming, Java, Research, C++, Microsoft Office, PowerPoint, Mathematical Modeling, Teaching, Microsoft Word, Microsoft Excel, Statistics, Public Speaking, Eclipse, SharePoint, Six Sigma Yellow Belt, Data Analysis
Education
Tennessee Technological University 2010 — 2014
Bachelor of Science (B.S.), Computer Science Software and Scientific Application
Tennessee Technological University 2010 — 2014
Bachelor of Science (B.S.), Computer Science
University of California, Davis September 2007 - September 2013
Asurion June 2013 - August 2013
Marakana Inc March 2010 - April 2013
UC Davis November 2011 - March 2013
Google May 2011 - August 2011
Handy Codeworks October 2009 - December 2010
Broadcom June 2010 - September 2010
Sacramento Entrepreneurship Academy 2009 - 2010
Continental AG 2006 - 2007
Motorola 2005 - 2006
Skills
Embedded Systems, Android, Device Drivers, C++, Embedded Software, Electrical Engineering, Product Development, Python, Android Development, Linux Kernel, Digital Signal..., Software Engineering, Simulations, C, Linux
Education
University of California, Davis 2007 — 2013
Ph.D. and M.S., Electrical & Computer Engineering
Sacramento Entrepreneurship Academy 2009 — 2010
University of Rhode Island 2000 — 2005
Bachelor of Science, Computer Engineering
University of Rhode Island 2000 — 2005
Bachelor of Arts (BA), German
Technische Universität Carolo-Wilhelmina zu Braunschweig 2003 — 2004
Exchange Student
Burrillville High School
Skyfire August 2014 - Present
Asurion August 2013 - August 2014
Motorola Mobility (acquired by Google) October 2011 - July 2013
Mino Wireless June 2010 - August 2011
Syniverse Technologies May 2010 - July 2010
Comverse July 2006 - September 2009
Comverse Technologies September 2003 - September 2009
Comverse September 2003 - June 2006
Radvision Ltd July 2000 - July 2003
Telrad Telecommunication & Electronics Ltd August 1996 - July 2000
Skills
Integration, Telecommunications, Mobile Devices, VoIP, VAS, Pre-sales, Project Management, IP, GSM, SMS, Linux, SS7, Wireless, CRM, Team Management, Operations Management, Mobile Technology, SIP, Cloud Computing, Cross-functional Team..., Switches, Networking, Customer Service, 3G, Mobile Communications, Technical Support, SS7 protocol, System Architecture, Cellular Communications, TCP/IP, Ethernet, Home Networking, Solution Architecture, Vendor Management, Long-term Customer..., Professional Services, System Deployment, Core Network, IT Management, Program Management
Education
Technion - Israel Institute of Technology 1991 — 1994
M.S. studies, Electrical Engineering
Radiotechnics, Institute of Radioelectronics 1984 — 1990
B.S, studies
State of Tennessee April 2015 - Present
Live Laugh Love Everyday January 2009 - Present
Asurion April 2011 - August 2014
Asurion May 2005 - April 2011
Convergys January 2004 - March 2005
Sprint Nextel 1999 - 2005
Nashville Electric Service May 1996 - May 1998
Skills
Six Sigma Lean- Orange..., Property & Casualty..., Employee Benefits, Call Center, Call Centers, Customer Satisfaction, Process Improvement, Insurance, Leadership, Team Building, Account Management, Management, Vendor Management, Customer Service, Training, Coaching, Customer Experience, Cross-functional Team..., Program Management, Project Management, Team Leadership
Education
Tennessee State University
English and Early Childhood Development
Asurion May 2014 - Present
Asurion June 2012 - May 2014
Asurion May 2010 - June 2012
Nashville Police Department Intern June 2009 - August 2009
Skills
Public Relations, Customer Satisfaction, Customer Service, Microsoft Excel, Leadership, Process Improvement, Microsoft Office, Analysis, Management, Team Building
Education
Tennessee State University
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
Asurion January 2014 - Present
Bevinco March 2012 - January 2014
Clarion Inn July 2011 - March 2012
Half-Time Sports Bar October 2010 - March 2012
at Famous Daves Barbecue June 2007 - March 2009
Famous Dave's Barbecue June 2007 - March 2009
Englewood Baptist Church April 2006 - August 2006
Chuck E Cheese January 2005 - March 2006
Chuck E Cheese January 2005 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Service, Sales, Team Leadership, Budgets, Public Speaking, Project Management, Marketing, Team Building, Social Media, Accounting, Management, Leadership, Inventory Management
Education
Tennessee Technological University 2006 — 2011
Bachelor of Science, Management Information Systems
Tennessee Technological University 2006 — 2011
Bachelor of Science, Management Information Systems
Madison Academic Magnet High School 2003 — 2006
High School Diploma 2003, 2006
Madison Academic Magnet High School 2002 — 2006
Diploma
Asurion August 2015 - Present
GENCO July 2014 - August 2015
Gateway2Africa January 2012 - May 2014
Standard Chartered Bank January 2007 - December 2011
Guinness Ghana Breweries Limited (Diageo) July 2004 - May 2005
Skills
Marketing, Product Presentation, Sales, Customer Service, Managing Events, Administrative..., Project Management, Databases, Time Management, Team Building, Leadership, Training, Management, Public Speaking, Microsoft Excel, Team Leadership, PowerPoint, Strategic Planning, Analysis, Process Improvement, Cross-functional Team..., Microsoft Word, Supply Chain Management, Research, Logistics, Operations Management, Supply Chain, Inventory Management, Customer Satisfaction, Strategy, Problem Solving, Continuous Improvement
Education
Tennessee State University 2012 — 2014
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
GIMPA 2007 — 2009
Bachelor's degree, Marketing
Bridgestone March 2012 - Present
Asurion February 2011 - December 2011
Skills
French, Freelance Writing, Business Analysis, Business Process..., SAP, Customer Satisfaction, Management, Public Speaking, Event Planning, Leadership, Microsoft Excel, Customer Service, Training, PowerPoint, Team Building, Research, Troubleshooting, Community Outreach, Social Media, Strategic Planning, Microsoft Word, Process Improvement, Social Networking, Technical Support
Education
Tennessee State University 2001 — 2007
Bachelor of Science (B.S.), Communication and Media Studies
University of Phoenix
Master of Business Administration (M.B.A.), Logistics, Materials, and Supply Chain Management
Schneider Electric January 2011 - Present
Dell June 1996 - July 2012
Asurion January 2008 - April 2012
Skills
Technical Recruiting, Engineering, Troubleshooting
Education
Tennessee Technological University 2008 — 2011
b
HCL Technologies April 2015 - Present
State of Tennessee January 2014 - January 2015
UBS Wealth Management January 2014 - February 2014
Asurion August 2013 - December 2013
Tennessee State University January 2013 - August 2013
Communications & Information Technology ( CIT ) Department of Tennessee State University December 2012 - June 2013
Tennessee State University 2008 - 2013
Communications & Information Technology ( CIT ) Department of Tennessee State University January 2009 - December 2012
Estes Express Lines June 2011 - August 2012
Skills
Test Systems, User Profile Management, Oracle, Vinimaya, Vendor Management, Government Procurement, Management, Microsoft Office, Policy Analysis, Government, Data Analysis, Troubleshooting, Analysis, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Research, Event Planning, Higher Education, Grant Writing, Teaching, Access, Training, Leadership
Education
Tennessee State University 2008 — 2013
Bachelor of Business Administration (BBA), Business Information Systems
Whitehaven High 2004 — 2008
Caterpillar Financial May 2015 - Present
Willis North America Inc February 2015 - May 2015
The Sebastian State Farm insurance Agency January 2015 - April 2015
Asurion March 2010 - December 2014
Asurion Insurance Services Inc March 2006 - June 2010
Skills
Microsoft Office, Customer Service, Process Improvement, Training, Quality Assurance, Business Analysis, Microsoft Excel, Leadership, Analysis, Management, Outlook, Research, Public Speaking, Strategy, Requirements Analysis, Insurance, Data Analysis, Access, SharePoint, Finance, Policy, Internal Audit, Team Leadership, Financial Analysis, Time Management, PeopleSoft, Business Process..., Financial Modeling, Sales, Risk Management, Temporary Placement, Accounting, Employee Training, Human Resources, Software Documentation
Education
Tennessee State University 2013 — 2015
Business Administration, Management and Operations
The Home Depot October 2014 - Present
Hewlett-Packard July 2013 - October 2014
Asurion November 2011 - May 2013
Tennessee Department of Treasury August 2010 - November 2011
ITT Technical Institute August 2009 - May 2010
State of Tennessee January 2009 - August 2009
Macy's October 2008 - January 2009
Tennessee State University 2004 - 2009
Tennessee State University September 2007 - January 2008
Cash America May 2005 - February 2007
Skills
Testing, Software Quality..., SDLC, Agile Methodologies, Capacity Planning, HP Quality Center, HP ALM, Test Planning, Manual Test Execution, Requirements Gathering, Requirements Analysis, Process Improvement, Software Documentation, JIRA, Troubleshooting, SharePoint, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Visio, Customer Service, Databases, Team Leadership, Quality Assurance, Sales, Recruiting, Interviews, HTML, SQL, ITIL v3 Foundations...
Education
Tennessee State University 2004 — 2009
Bachelors of Business Administration, Business Information Systems
McKesson October 2014 - June 2015
CVS Caremark Corporation 2013 - June 2014
Asurion September 2012 - August 2013
Asurion July 2011 - September 2012
Asurion January 2011 - July 2011
Sprint March 2010 - September 2010
Comcast Cable March 2007 - October 2008
Cendant March 2006 - May 2007
Skills
Customer Service, Customer Support, Technical Support, Microsoft Office, Back Office, Keen Listener, Conflict Resolution, Decisioning, Ethics, Proficient Typing Skills, Internet Troubleshooting, Troubleshooting, Copying, Fax, Multi-line Phone, Phone Etiquette, Driving Results, Process Improvement, Customer Satisfaction, Team Building, Wireless
Education
Tennessee State University 1998 — 2001
Computer Science
East Literature Magnet 1994 — 1998
High School Diploma, Honors Literature
Asurion April 2005 - Present
Sprint Nextel November 1999 - March 2005
Maximus Child Support Services INC July 1993 - November 1999
Comdata 1993 - 1993
Internal Revenue Service 1990 - 1992
Skills
Computer Skills,..., , Executive..., Group Facilitation, Customer Satisfaction, Outlook, Customer Service, Customer Relations, Access, PeopleSoft, Word, Problem Solving, Microsoft Office, Data Entry, Excel, Administration, Supervisory Skills, Insurance, Research, Telecommunications, Call Center, Wireless, Troubleshooting, Windows, Documentation, Team Building, Mobile, Billing, Process Improvement, Software Documentation, Call Centers, Policy, Microsoft Excel, Mobile Devices, Microsoft Word, PowerPoint, Sales, Project Management, Invoicing
Education
Tennessee State University 1981 — 1989
Criminal Justice, Crimninal Justice Minors: Pyschology and Sociology
Mitchell High School Memphis TN 1978 — 1981
HIGH SCHOOL DIPLOMA
Asurion July 2015 - Present
Meharry Medical College June 2014 - March 2015
Panera Bread April 2014 - August 2014
Nashville International Airport March 2013 - February 2014
Meharry Medical College June 2009 - August 2012
Education
Tennessee State University 2010 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Metro Nashville Public Schools October 2014 - Present
Asurion February 2014 - August 2014
Dell August 2013 - February 2014
Skills
Education, Technical Support, Windows 7, Networking, Troubleshooting, Printers, Laptops
Education
Tennessee State University 2006 — 2012
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies
Asurion March 2014 - Present
Skills
Customer Service, Team Leadership, Microsoft Office, Training, Team Building
Education
Tennessee State University 2011 — 2015
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Asurion July 2015 - Present
Regions May 2013 - Present
Tennessee State University August 2010 - December 2014
Tennessee State University July 2011 - May 2012
Sam's Club May 2011 - August 2011
Sam's Club May 2011 - August 2011
Skills
Student Affairs, Data Entry, People Skills, Community Outreach, Residence Life, Youth Mentoring, Microsoft Office, Leadership Development, Student Housing, Community Service, Student Development, Oral & Written..., Student Recruiting, Volunteering, Shopping Cart, Volunteer Management, Fundraising, Volunteer Engagement, Shopping Carts, Human Relations, Filing, Student Leadership, Organizational..., Windows 7, Computer-savvy, Tech-savvy, Athletic Performance, Python, Visual Basic, Managing Database, Communication, Customer Service, Microsoft Word, Research, Event Planning, Microsoft Excel, PowerPoint, Public Speaking, Social Networking, Leadership, Teamwork, Social Media, Time Management, Access, Nonprofits
Education
Tennessee State University 2010 — 2014
Bachelor of Business Administration (BBA), Management Information Systems, General
Mount Juliet High School 2008 — 2010
Asurion November 2013 - Present
Asurion March 2013 - November 2013
Walmart January 2007 - March 2013
Steve Williams Ford June 2006 - January 2007
Skills
Cashiering, Retail, Retail Sales, Customer Service, Computer Repair, Sales, Windows 7, Microsoft Word, Microsoft Excel, Windows, Troubleshooting, Telephone Skills, HTML, Photoshop, XP, Technical Support, Computer Maintenance, Software Installation, Computer Hardware, Inventory Control, Inventory Management, Loss Prevention, Merchandising, Microsoft Office, Networking, Team Leadership, Teamwork
Education
Tennessee Technological University 2010 — 2012
Bachelor of Science (BS), Computer Science
University of North Alabama 2008 — 2009
Asurion May 2014 - Present
Asurion February 2013 - May 2014
Asurion February 2012 - February 2013
Healthways June 2010 - December 2011
OHL January 2006 - June 2010
Bridgestone Firestone May 2003 - November 2005
Bridgestone Americas Holding Inc. May 2001 - May 2003
Skills
Business Planning, Lean Management, Supply Chain, Project Management, Team Building, Thought Leadership, Change Management, Business Process..., Management, Lean Manufacturing, Process Improvement, Cross-functional Team..., Six Sigma, Strategy, Warehouse Management, Operations Management, Leadership, Continuous Improvement, Kaizen, Strategic Planning, Supply Chain Management, Logistics, Operational Excellence, Analysis, ERP, Program Management, Business Analysis, Business Process, Manufacturing, Business Development, SAP, Training, P&L Management, Process Engineering, Negotiation, Budgets
Education
Vanderbilt University 2007 — 2009
Executive Development, Owen Graduate School of Management
University of Tennessee-Knoxville 2002 — 2003
MBA, International Emphasis
Tennessee Technological University 1996 — 2001
BSIE, Industrial Engineering
Father Ryan
Asurion January 2013 - Present
Liberty Mutual December 2008 - December 2012
Westfield Group June 2003 - December 2008
DeepGreen Financial June 2000 - June 2003
Chase Manhattan Mortgage Corporation June 1998 - April 2000
Nationwide Insurance April 1995 - June 1998
ImagEngineering March 1993 - April 1995
Metatech 1991 - 1992
CompuServe 1985 - 1989
Skills
Vendor Management, Contract Negotiation, Enterprise Architecture, SDLC, IT Strategy, Solution Architecture, Application Architecture, Business Analysis, SOA, Requirements Analysis, Business Intelligence, Data Warehousing, Agile Methodologies, Business Architecture, Data Modeling, TOGAF, Software Development, Integration, ESB, Governance, Visio, Enterprise Software, Software Project..., Disaster Recovery, Business Process, XML, Architecture, Master Data Management, System Architecture, Websphere, DB2, Management, EAI, IT Management, SharePoint, Requirements Gathering, Information Technology, Systems Analysis, Agile Project Management, PMP, Project Portfolio..., ETL, Web Services, Business Process Design, RUP, Database Design, UML, ITIL, Software Engineering, Java Enterprise Edition
Education
University of Phoenix 2002 — 2004
MBA, eBusiness
Taylor University 1980 — 1984
BS, Christian Education/Systems Analysis
Ashland High School 1978 — 1980
Pre-College
Asurion April 2015 - Present
Asurion January 2014 - Present
Asurion February 2006 - Present
Skills
Computer Hardware, Desktop Deployment, Desktop Computers, Service Desk, Laptops, Software Installation, Software Development, Field Service..., Wireless, Troubleshooting, Software Documentation, System Deployment, TCP/IP, Technical Support, Hardware, Help Desk Support, Active Directory, VPN, DHCP, Windows Vista, Remote Desktop, Group Policy, Dell Computers, Windows XP Pro, Windows 7, Workstations, Printers, Antivirus, Customer Support, Remote Access, XP, Microsoft Exchange, Network Administration, VoIP, Operating Systems, Wireless Networking, Customer Service, Process Improvement
Education
Tennessee State University 2002 — 2007
Bachelor of Science (B.S.), Computer Science
Community Health Systems June 2015 - Present
World Relief January 2015 - June 2015
World Relief February 2011 - January 2015
Geek in the Jeep March 2012 - May 2012
Asurion January 2011 - February 2011
Versar September 2007 - November 2009
Zain Iraq August 2007 - November 2009
Private CO. August 2006 - July 2007
Skills
Windows, Customer Service, Microsoft Office, Microsoft Excel, HTML, Research, Outlook, Teaching, PowerPoint, Microsoft Word, English, Budgets, Public Speaking, Photoshop, C++, C, Editing, Strategic Planning, Negotiation, Java, TCP, Subnetting, OSI Model, Cisco Routers, LAN Switching, VLAN, Port Security, Telnet, SSH, Banners, CDP, EIGRP, Matlab, DTP, RIP, PVST+, Zone Based Firewall(ZBF), Cisco security ACS4.2, Cisco Security5.7, Palo Alto Networks
Education
Tennessee State University 2011 — 2013
Master's degree, Computer information system engineer
University Of Technonlogy 2002 — 2006
Bachelor's degree, Electrical, Electronics and Communications Engineering
Leidos February 2015 - Present
Asurion August 2013 - February 2015
Asurion August 2012 - August 2013
Asurion June 2011 - August 2012
Wilson County Schools October 2008 - July 2009
Skills
Ad Hoc Reporting, Team Leadership, Statistical Data..., Financial Reporting, Leadership Development, Manual Testing, Test Automation, SQL, SQL Server Management..., JMP, Microsoft Excel, PowerPoint, Visio, Microsoft Word, Data Analysis, Forecasting, ANOVA, Predictive Modeling, Business Objects, Quality Center, Business Analysis, Data Mining, T-SQL, SDLC, Crystal Reports, Statistical Modeling, Analysis, Training, Analytics, Statistics, Quantitative Analytics, Data Modeling, Software Quality..., Data Management, Multivariate Statistics, Agile Methodologies, Relational Databases, HP Quality Center, Requirements Analysis, Process Improvement
Education
Tennessee Technological University 2009 — 2011
Masters of Science, Mathematics
Tennessee Technological University 2006 — 2008
Bachelors of Science, Mathematics and Statistics
Asurion May 2014 - Present
Asurion March 2012 - May 2014
Asurion August 2011 - March 2012
DuPont April 2003 - June 2009
CNA Insurance February 2001 - April 2003
JCPenney August 1995 - April 2003
CNA Insurance January 1997 - February 2001
CNA Insurance May 1994 - January 1997
Kroger June 1990 - April 1994
Skills
Management, Project Management, Microsoft Office, Recruiting, Training & Development, Healthcare, Talent Acquisition, Employee Relations, Succession Planning, Instructional Design, Skilled Multi-tasker, Internal Communications, Management Consulting, Training, ADDIE, Instructor-led Training, E-Learning, Staff Development, Need Analysis, Curriculum Development, Coaching, Interviews, Leadership, Technical Product..., Adult Learning..., Performance Improvement, Performance Management, Management Training and..., Train the Trainer, Nursing, Medical Terminology, Medical Education
Education
Tennessee School of Technology at Nashville 2010 — 2010
Licentiate degree, Nursing
Langevin Learining Services 1999 — 1999
Instructional Design
Tennessee State University 1986 — 1990
Bachelor's Degree, Business Administration and Management, General, 3.5
Criterium Group, LLC February 2014 - Present
Hargett Consulting June 2013 - February 2014
Fitzwilliams Financial January 2013 - April 2013
Raising Cane's September 2011 - April 2013
Asurion May 2011 - August 2011
Skills
Access, Strategic Financial..., Microsoft Excel, Finance, Financial Analysis, QuickBooks, Data Analysis, Insurance, Financial Reporting, PowerPoint, Accounting, Financial Modeling, Time Management, Budgets, Teamwork, Leadership, Risk Management, Corporate Finance, Analysis, Event Planning, Financial Planning, Microsoft Office, Microsoft Word, Public Speaking, Social Media
Education
Old Dominion University - College of Business and Public Administration 2009 — 2013
Bachelor's Degree, Finance
Lake Braddock Secondary School 2005 — 2009
Asurion January 2013 - Present
Asurion May 2012 - January 2013
Rib City Restaurant May 2011 - June 2012
Tennessee Technological University March 2008 - December 2009
Thomas & Betts May 2007 - August 2007
Skills
Customer Service, Microsoft Office, Excel, Word, PowerPoint, R, Microsoft Word, Microsoft Excel, Manufacturing, Management, Sales, Logistics, Teamwork, Process Improvement, Time Management, Quality Assurance, Continuous Improvement, Team Building, Team Leadership, Cross-functional Team..., Leadership
Education
Tennessee Technological University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.45
Tennessee Technological University 2005 — 2009
B.S., Business Administration/Human Resources
Asurion December 2010 - Present
Asurion June 2009 - Present
Skills
ETL, SSIS, Microsoft SQL Server, SDLC, Business Analysis, Visio, Vendor Management, SQL, Process Improvement, Business Intelligence, Data Warehousing, Data Analysis, Requirements Analysis, Agile Methodologies, Program Management, SSRS, Data Mining, Project Management, Cross-functional Team..., Requirements Gathering, Software Project...
Education
Tennessee Technological University 2004 — 2009
B.S., Management Information Systems
Cigna-HealthSpring June 2014 - Present
Advance Financial December 2012 - Present
Asurion January 2013 - May 2013
Charlotte Russe December 2009 - March 2013
Chipotle Mexican Grill December 2009 - February 2011
Skills
Customer Service, Computer Science, Visual C#, Visual C++, SQL, Fast-paced, Microsoft Excel, Microsoft Office, Sales, Social Networking, Microsoft Word, Strategic Planning, Public Speaking, Event Planning, Leadership, Team Building
Education
Tennessee State University 2008 — 2016
Bachelor of Science (B.S.), Computer Science
Asurion June 2008 - Present
Wholeistic Living LLC 2007 - 2009
Education
Tennessee State University 2003 — 2007
Bachelors, Psychology & African-American Studies
GTech IT & Business Solutions June 2007 - Present
NDC, Inc. 2015 - 2015
Black Box Network Services June 2014 - December 2014
Comdata November 2013 - June 2014
Asurion November 2011 - January 2013
Plant Diversity March 2011 - July 2011
Tennessee State University January 2003 - May 2007
Skills
Leadership, Project Management, Management, Social Media Marketing, Networking, Software Documentation, Training, Email Marketing, Strategic Planning, Scope Planning, Recruiting, Project Charter, MS Project, Outsourcing, Offshore Outsourcing, Outsourcing Management, SharePoint, Public Speaking, Application Lifecycle..., Active Directory, Interviews, Cold Calling, Access, Facebook, Online Advertising, E-commerce, Online Marketing, Social Media Measurement, Troubleshooting, Outlook, PowerPoint, Microsoft Excel, Marketing, Online Social Networking, Software Project..., Windows 7, Microsoft Office, Business Development, Marketing Strategy, Social Media, Social Networking, Student Recruiting, Social Media Monitoring, Help Desk Support, Wireless, AS400 system, Technical Support, Microsoft Project
Education
New Horizons 2013 — 2013
Project Management
Tennessee State University 2004 — 2007
Bachelors, African American Studies
Volunteer State Community College 1999 — 2001
Business Administration and Management, General
Father Ryan 1996 — 1999
Diploma, English & History
RoundTower Technologies, Inc. March 2015 - Present
Asurion July 2014 - March 2015
dunnhumbyUSA April 2010 - July 2014
Chiquita December 2000 - May 2010
Instituto Tecnologico de Costa Rica March 1998 - December 2000
Instituto Tecnologico de Costa Rica February 1996 - December 1997
Skills
Windows Server, VMware Infrastructure, Citrix Certified..., ITIL, IT architectures, Virtualization, Microsoft Exchange, Microsoft Cluster, Citrix, Active Directory, VMware ESX, Microsoft SQL Server, SAML, Enterprise Architecture, Hyper-V, Citrix Metaframe, Project Management, VMware, Servers, vSphere, DNS, IIS, DHCP, Xen, Operating Systems, VDI, HP, VBScript, Computer Architecture, Data Center, Disaster Recovery, VMware vSphere
Education
Instituto Tecnológico de Costa Rica 1996 — 2001
Bachelor of Science (BS), Computer Engineering
Asurion September 2012 - Present
The Book: Pieces of Me For You March 2011 - Present
YUR Magazine February 2007 - December 2012
Renovo Services, LLC August 2003 - November 2011
Manheim/ Remarketing Solutions October 2001 - August 2009
Manheim Recovery Solutions October 2001 - August 2003
Frist Chair of Excellence/ Tennessee State University September 1999 - May 2001
Skills
Customer Service, Microsoft Office, Problem Resolution, Multitasking Skills, Office Management, Grant Writing, Proposal Writing, Sponsorship Research, Time Management, Communication, Employee Relations, Interpersonal Skill, Project Planning, Project Management, Six Sigma White Belt, Software Documentation, Technical Support, Six Sigma, Outlook, Leadership, Entrepreneurship, Human Resources, PowerPoint, Team Building
Education
Tennessee State University 1994 — 2000
B.B.A., Information Systems
Hughes-Smith Enterprises August 2015 - Present
Bosses March 2011 - Present
Bridgestone April 2015 - August 2015
Bridgestone April 2014 - April 2015
Bridgestone February 2014 - April 2014
Asurion June 2012 - September 2013
University of Memphis August 2010 - March 2011
Hollister Co. September 2008 - July 2009
Skills
Educational Leadership, Leadership, Team Leadership, Leadership Development, Higher Education, Restaurant Management, Restaurants, Management, Higher Education Policy, Organizational..., Diversity, Music Education, Music Theory, Music, Musicians, Tuba, Piano, Teaching, Hospitality, Policy, Rule Of Law, Customer Service, Customer Satisfaction, Modeling, Photography, Microsoft Technologies, Programming, Program Management
Education
University of Phoenix 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, Global Marketing
The Learning Institute- Nashville 2014 — 2014
Affiliate Broker licensure
Tennessee State University 2009 — 2013
Bachelor's degree, Music
The University of Memphis 2010 — 2011
Bachelor's degree, Music Teacher Education
The Agency 2011 - Present
Asurion June 2010 - Present
Sprint Nextel August 2008 - May 2010
Education
Tennessee State University 2003 — 2007
Mass Communications, Radio/Television
Bay Valley Foods July 2010 - Present
Bay Valley Foods July 2009 - June 2010
University of Tennessee January 2007 - December 2008
Asurion June 2008 - August 2008
Maytag September 2006 - December 2006
Tennessee Tech University January 2004 - December 2005
Education
University of Tennessee-Knoxville - Statistics, Operations and Management Science 2007 — 2009
Masters, Management Science
Tennessee Technological University 2003 — 2005
Masters, Mechanical Engineering
University of Mumbai 1999 — 2002
BS, Mechanical Engineering
Asurion August 2015 - Present
Verizon Wireless May 2015 - August 2015
Lowe's Companies, Inc. January 2015 - May 2015
Tennessee Technological University January 2014 - May 2015
DataMart, Inc. May 2014 - August 2014
Lowe's Companies, Inc. March 2012 - August 2013
Skills
SQL, Visual Basic, C++, C#, Remote Monitoring, HTML, Visual Studio, AS400 system, Ubuntu, Microsoft Access, Windows, Mac OS, Photoshop, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork
Education
Tennessee Technological University 2011 — 2015
Bachelor's degree, Computer Science Information Technology, 3.2
Asurion March 2015 - Present
Asurion August 2008 - March 2015
Johnson & Johnson May 2007 - August 2007
Nuevo Leon’s Economic Development Secretariat January 2005 - July 2006
SAT - Servicio de Administración Tributaria January 2004 - December 2004
Sarax January 2003 - January 2004
Vitro February 2000 - January 2003
Skills
Strategic Planning, Finance, Manufacturing, Cross-functional Team..., Process Improvement, Forecasting, Business Strategy, Competitive Analysis, Financial Analysis, Financial Modeling, Marketing Strategy, Product Development, Strategy, Business Development, Supply Chain, Marketing, Management, Training, Sales
Education
Vanderbilt University - Owen Graduate School of Management 2006 — 2008
MBA, Finance, Operations and Strategy
Tecnológico de Monterrey 1995 — 1999
BS, Economics
American School Foundation of Monterrey 1993 — 1995
High School
Kipling 1984 — 1991
Asurion October 2001 - Present
Education
Tennessee State University 1993 — 1999
Nissan North America May 2009 - Present
Nissan North America, Inc. April 2006 - May 2009
Nissan North America March 2004 - April 2006
Asurion August 2002 - March 2004
Cracker Barrel May 1997 - August 2002
Service Merchandise January 1991 - May 1997
Skills
Forecasting, Accounting, Financial Analysis, Internal Controls, Auditing, Finance
Education
Tennessee Technological University 1989 — 1990
MBA, Business Administration
Tennessee Technological University 1985 — 1989
B.S., Accounting
Asurion May 2009 - Present
Dell July 2000 - April 2009
Skills
Operations Management, Team Leadership, Process Improvement, Cross-functional Team..., Vendor Management, Call Centers, Business Process..., Business Analysis, Project Management, Supply Chain, Program Management, Logistics, Management, Strategy, Leadership, Change Management, CRM, Team Building, Six Sigma, Agile Methodologies, Microsoft Office, Troubleshooting
Education
Tennessee Technological University - College of Business Administration 1991 — 1995
BSNA, Information Systems
SunTrust Bank 2014 - Present
PCAOB 2013 - 2014
Asurion 2010 - 2013
Asurion 2009 - 2010
Ernst & Young LLP 2002 - 2009
Trevecca Nazarene University 1997 - 2003
Free Will Baptist Bible College 1997 - 2003
Marlin & Edmondson, P.C. 1998 - 2002
Trevecca Nazarene University 1993 - 1998
Skills
SOX, Financial Analysis, Accounting, SEC reporting, Sarbanes-Oxley, Internal Controls, Financial Reporting, CPA, Auditing, GAAP, US GAAP, Internal Audit, Financial Accounting, Financial Modeling, Hyperion Enterprise, External Audit, Process Improvement, Variance Analysis, General Ledger, Analysis, SEC filings, Sarbanes-Oxley Act, Tax
Education
Tennessee State University 1996 — 1997
MBA, Accounting
Trevecca Nazarene University 1989 — 1993
BS, Accounting
Brookland-Cayce High School 1986 — 1989
Asurion January 2015 - Present
Asurion June 2013 - Present
Asurion January 2012 - June 2013
Asurion August 2009 - January 2012
Louisiana Pacific Corporation August 2007 - August 2009
Ernst & Young August 2004 - August 2007
Education
Tennessee Technological University 2000 — 2004
Schneider Electric February 2013 - Present
Asurion February 2006 - February 2013
Asurion April 2004 - February 2006
Asurion October 2003 - April 2004
Sonoco Products November 1996 - October 2003
Skills
Vendor Management, Cross-functional Team..., Product Management, Process Improvement, Telecommunications, Product Development, Program Management, Operations Management, Project Management, Account Management, Team Leadership, Change Management, Strategic Planning, Team Building, Business Development, Contract Negotiation, Leadership, New Business Development, Six Sigma, Business Strategy, Net Promoter Score, Customer Insights, Customer Experience, Analytics, Customer Satisfaction, Call Centers, Analysis, Strategy, Performance Management, Budgets, Enterprise Software, Team Management, Business Process..., CRM, Outsourcing, Customer Retention, Sales, Business Analysis, Forecasting
Education
Trevecca Nazarene University 2000 — 2001
MAOM, Business - Executive Program
Tennessee Technological University 1984 — 1988
Bachelor of Science (BS), Accounting and Business/Management
Asurion August 2004 - Present
Education
Tennessee State University 1991 — 1993
Asurion January 2011 - Present
Asurion, Inc 2004 - January 2011
Mark Clark Consulting 2000 - 2004
First American Corporation 1996 - 2000
State of Tennessee 1988 - 1996
US Army 1980 - 1987
Skills
Personnel Management, Mentoring, Project Planning, Project Management, Project Portfolio..., Project Delivery, Analytics, Customer Service, Key Performance..., Leadership, Problem Solving, Strategic Planning, Telephony Concepts, Intelligent Call Routing, IVR, User Experience Design, Call Centers, Cross-functional Team..., Management, Process Improvement, Software Documentation, Telecommunications, Vendor Management, PMP
Education
Webster University (AT) 1981 — 1982
MA, Management
Tennessee Technological University 1976 — 1980
BS, Computer Science
Asurion November 2013 - Present
Asurion August 2008 - November 2013
HCA (Hospital Corporation of America) December 2004 - July 2008
Deloitte January 2003 - December 2004
Skills
Tax, Fixed Assets, Income Tax, Corporate Tax, Tax Research, Property Tax, Sales Tax, Tax Preparation, CPA, Tax Accounting, Tax Returns, Access, US GAAP
Education
Tennessee Technological University 2006 — 2009
Master's, Business Administration
Western Kentucky University 1997 — 2000
BS, Accounting
Asurion QA ManagerDeloitte & Touche2001 - 2005
Education
Tennessee Technological University 1990 — 1992
Dell October 2013 - Present
Asurion October 2011 - October 2013
Asurion January 2010 - October 2011
GENCO August 2009 - December 2009
Dell May 2008 - August 2009
Dell October 1999 - May 2008
Bridgestone June 1997 - October 1999
Magotteaux May 1996 - June 1997
Skills
Lean Manufacturing, Six Sigma, Project Management, Cross-functional Team..., Operations Management, Leadership, Business Process..., Quality Assurance, Product Development, Continuous Improvement, Strategy, Manufacturing, Sourcing, Engineering, Management, Process Improvement, Supply Chain Management, Manufacturing...
Education
Tennessee Technological University 1991 — 1996
B.S., Mechanical Engineering
Asurion March 2011 - Present
Novacopy March 2010 - March 2011
Conservation Services Group February 2010 - March 2010
Cross Country Education September 2006 - January 2010
Education
Tennessee Technological University 2002 — 2006
BS, Management of Information Systems
Asurion December 2013 - Present
Southern Entertainment Awards January 2003 - Present
Asurion January 2008 - March 2012
Midnight Marauders 1998 - 2000
Skills
Management, Team Building, Music Industry, Project Management, Marketing, Social Media, Event Planning, Social Media Marketing, Social Marketing, Call Centers, Process Improvement, Customer Experience, Customer Satisfaction, Team Leadership, Customer Service, Leadership, Wireless, Vendor Management, Cross-functional Team..., Retail, Coaching, Social Networking, Entertainment, Public Relations, Music, Public Speaking, Marketing Strategy, Microsoft Office
Education
Tennessee State University 1991 — 1993
Business Administration and Management, General
State of Tennessee March 2014 - Present
Asurion September 2012 - February 2014
Sarah Cannon Research Institute June 2011 - July 2012
State of TN. Dept of Corrections July 2004 - June 2011
Big Brothers Big Sisters of Middle Tennessee 2009 - 2010
Medifax EDI 2001 - 2004
Dell September 1999 - August 2002
Skills
Visio, SharePoint, Business Analysis, Process Improvement, Data Analysis, MS Project, Project Management, Microsoft Office, Program Management, Microsoft Excel, Team Leadership, Customer Service, Integration, Troubleshooting, Outlook, System Administration, Strategic Planning, PowerPoint, Healthcare, Team Building, Quality Assurance, Technical Support, Testing
Education
Tennessee State University 1995 — 1999
B.B.A, Business Information Systems
Asurion January 2012 - Present
Skills
Software Project..., Business Analyst, Software Quality..., Technical Writer, Software Development, Project Management, MS Project, Integration, Quality Assurance, Cross-functional Team..., Six Sigma, Business Process, Analysis, SDLC, Process Improvement, Management, Vendor Management, Risk Management, Program Management, Customer Satisfaction, Resource Management, Call Centers, Testing, Enterprise Software, Leadership, PMP, Business Process..., Training, Visio, Business Requirements, Business Analysis, Requirements Analysis, Project Portfolio..., Requirements Gathering, SharePoint, Business Intelligence, Agile Project Management, Agile Methodologies, Service Delivery, PMO, IT Management, Wireless, CRM, Product Management, Microsoft Project
Education
Tennessee State University 1988 — 1993
BBA, Economics and Finance
Asurion 2013 - 2014
American General Life and Accident May 2009 - May 2013
Compuware April 2004 - May 2009
Gallagher Financial Systems March 2001 - June 2005
Racetrac Petroleum May 1997 - March 2001
Skills
Microsoft SQL Server, WCF, ASP.NET, SDLC, SQL, Software Development, C#, SOA, T-SQL, .NET, Oracle, WinForms, MVC, Design Patterns, jQuery, Enterprise Architecture
Education
Tennessee Technological University - College of Business Administration
BS, MIS
Quorum Health Resources (QHR) 2015 - Present
InfoWorks, Inc. 2015 - Present
Asurion March 2014 - February 2015
Comdata July 2010 - March 2014
Denso Manufacturing June 2008 - July 2010
iLight Technologies October 2006 - May 2008
Skills
Testing, Product Development, Troubleshooting, Databases, Manufacturing, Six Sigma, Microsoft Excel, Microsoft Office, SQL, Data Analysis, Microsoft Word, Project Management, Product Management, Lean Manufacturing, Management, Access, Analysis, Training, Process Improvement, Program Management, Agile Methodologies, Business Analysis, Cross-functional Team...
Education
Tennessee Technological University 2008 — 2012
Master of Business Administration (MBA), International Business
Tennessee Technological University 2003 — 2008
BS, Computer Engineering
Asurion May 2004 - Present
Skills
Training, Employee Training, Management, Human Resources, Time Management, Call Centers, Coaching, Project Planning, Payroll, Teamwork, Policy, Wireless, Servers, Process Improvement, Operations Management, Customer Satisfaction
Education
Tennessee State University 1999 — 2004
BBA, Business Administration
AT&T September 2014 - Present
Asurion June 2013 - December 2013
TN Dept. of Safety and Homeland Security June 2011 - September 2012
Skills
Windows, C, Networking, Troubleshooting, Computer Hardware, CCNA, Microsoft Office, C# 4.0, Visual Studio, Apple, iOS, Android, Blackberry, Cisco Technologies, Wireless Networking, Network Security
Education
Tennessee State University 2013 — 2015
Bachelor's Degree, Computer Programming, Senior
Nashville State Community College 2010 — 2012
Associate's Degree, Computer Networking, Senior
Asurion September 2013 - Present
Comcast August 2012 - August 2013
jcpenney May 2011 - July 2012
HSN April 2010 - March 2011
Skills
Telecommunications, VoIP, Sales, Direct Sales, Team Building, Customer Experience, Customer Retention, Team Leadership, Training, Call Centers, Customer Satisfaction, Customer Service, Leadership, Microsoft Office, Process Improvement
Education
Ohio State School of Cosmetology-Columbus
Managers & Cosmetology License
Tennessee State University
Asurion May 2012 - Present
Deloitte June 2007 - August 2011
Skills
Testing, HP Quality Center, Microsoft SQL Server, SharePoint, Microsoft Office, SharePoint Designer, HP QTP, JIRA, Visio, Software Documentation, Active Directory, SDLC, Business Analysis, Databases, Quality Assurance, Project Planning, Training, MS Project, C#, SQL, HTML, Access, CSS, Process Improvement, Networking, Windows 7, Avaya Technologies
Education
Tennessee State University 2007 — 2012
BS, Computer Science
Asurion July 2013 - Present
AT&T Mobility August 2011 - May 2013
Skills
Networking, XP, Customer Service, Microsoft Office, Social Networking, Troubleshooting, Technical Support, Telecommunications, VoIP, LAN-WAN, Active Directory, Computer Hardware, System Administration, Windows 7
Education
Tennessee State University 2004 — 2009
Bachelor of Business Administration (B.B.A.), Information Technology
Asurion May 2014 - Present
Brookdale Senior Living April 2007 - May 2014
AFL Network Services/Aloca November 2003 - April 2007
DACCO Incorporated October 1989 - November 2003
Skills
Accounting, Financial Reporting, General Ledger
Education
Tennessee Technological University 1981 — 1985
BS, Accounting
White County High School 1977 — 1981
Asurion November 2011 - Present
Lowes November 2005 - November 2011
Tennessee Technological University June 2011 - July 2011
Skills
System Deployment, Windows, Team Leadership, Microsoft Office, Database Administration, Microsoft Excel, Leadership, Customer Satisfaction
Education
Tennessee Technological University 2006 — 2011
Bachelors, Computer Science - Information Technology
Computer Aware October 2014 - December 2014
Asurion June 2014 - August 2014
Advanced Engineering June 2012 - August 2012
Education
Tennessee Technological University 2011 — 2016
Computer Science
Dell Computer Systems August 2013 - Present
Asurion February 2013 - August 2013
Dell computers 2002 - 2010
Skills
computers specialist, Help Desk Support, Troubleshooting, Technical Support, Windows 7, Microsoft Excel, Active Directory, Computer Hardware, Windows XP, Windows Server, Operating Systems, VPN, Windows, Customer Service, Software Installation, Microsoft Office, Networking, Hardware, System Administration, Software Documentation, Information Technology
Education
Tennessee Technology Center at Nashville 2011 — 2012
Microcomputer Specialist/Network and Security, Computer and Information Systems Security/Information Assurance
Asurion 2012 - 2013
Education
Tennessee State University 2011 — 2015
Asurion October 2013 - Present
Skills
Computer Repair, Wireless Networking, Cisco Certified, CompTIA Network+..., A+ Certified..., CCNA, Computer Security
Education
Tennessee State University
Finance, General
Asurion October 2012 - Present
Asurion April 2012 - October 2012
Asurion October 2009 - April 2012
Skills
Fraud, Accounting, Financial Analysis, Financial Reporting, Microsoft Excel, Microsoft SQL Server, Access, Billing Systems, Chargebacks, Payroll, Analysis, Planning Budgeting &..., Microsoft Word, GAAP, Microsoft Dynamics, Microsoft CRM, Workforce Management, Aspect, Active Directory, Accurint
Education
Tennessee State University 2004 — 2008
Bachelor of Business Administration (BBA), Accounting
Center for Refugees and Immigrants of Tennessee May 2010 - August 2014
Asurion November 2007 - November 2012
Skills
Project Management, Project Coordination, Proactive self-starter, Hardwork, Motivated self-starter, Microsoft Office, Interpretation, Supervising, Personnel Supervision, Organizational..., Team Leadership, Teamwork, Goal Oriented, Clerical Skills, Data Entry, Timely Decision Making, Problem Analysis, Creative Problem Solving
Education
California State University 2014 — 2015
Bachelor's degree, Business Management
Tennessee State University 2011 — 2014
Transfer, Business Management
Asurion March 2014 - 2015
Asurion March 2011 - March 2014
Asurion April 2013 - July 2013
Skills
Troubleshooting, Technical Support, Networking, Telecommunications
Education
Tennessee State University 1998 — 2002
Bachelor of Applied Science (BASc), Computer Science
Massage Envy Spa 2014 - Present
Asurion May 2013 - October 2014
RadioShack February 2013 - May 2013
Skills
Clerical Skills, Customer Service, Retail Sales, Call Centers, Administration, Servers, Microsoft Office
Education
Tennessee State University 2009 — 2014