Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Coca-Cola Enterprises May 2015 - Present
Asurion August 2014 - Present
City of Pontiac May 2013 - August 2013
Skills
Microsoft Word, Microsoft Excel, Facebook, Customer Service, Social Media, Teamwork, Research, Photoshop, English, PowerPoint, Public Speaking, Microsoft Office, Marketing, Public Relations, Administrative..., Social Networking, Time Management, Social Media Marketing, Blogging, Event Planning, Advertising, Market Research, Marketing Communications, Online Marketing
Education
University of Arkansas at Pine Bluff 2010 — 2014
Bachelor of Science (B.S.), Business Administration, Marketing, 3.4 GPA (Cum Laude)
Asurion May 2013 - Present
Smith Services, a Schlumberger Company March 2012 - April 2013
Sears Holdings Corporation November 2010 - February 2012
Dollar General October 2009 - April 2010
Skills
Customer Service, Sales, Retail Category..., Oilfield inspection..., Forklift Operator, Microsoft Office, PC, Mac, Phone Etiquette, Typing, Determination to Succeed, Easily Adaptable, Call Centers, Management
Education
University of Arkansas Community College-Morrilton 2014 — 2016
Associate's Degree, Petroleum Technology/Technician, Currently 4.0 GPA
Pottsville High School 2003 — 2008
High School, General Studies, 3.027
Asurion 2014 - Present
Asurion 2010 - 2014
Asurion 2006 - 2010
Corning Incorporated 1999 - 2004
US Army January 1994 - January 1999
Skills
Cross-functional Team..., Leadership, Risk Management, Program Management, Process Improvement, Strategic Planning, Vendor Management, Product Development, Operations Management, Project Management, Training, Forecasting, Business Development, Team Leadership, Product Management, Strategy, Product Marketing, Change Management, Management, CRM, Analysis, Contract Negotiation, Business Process..., Financial Analysis, Integration, Business Analysis, Team Building
Education
United States Military Academy at West Point 1990 — 1994
BS, Electrical Engineering
Vanderbilt University - Owen Graduate School of Management 2004 — 2006
MBA, Strategy
BenefitMall February 2014 - Present
Asurion November 2010 - September 2013
Skills
Web Services, Test Automation, SDLC, Quality Assurance, Testing, Quality Center, Vendor Management, C#, Business Analysis, Software Project..., ASP.NET, Requirements Analysis, Agile Methodologies, XML, .NET, Subversion, Oracle, Databases
Education
University of Bridgeport 2006 — 2007
Master's degree, Computer Science
R.J. Computer Center 2003 — 2005
Master's degree, Computer Science
MSCI Inc. October 2013 - Present
UBS September 2012 - September 2013
Asurion April 2005 - September 2012
ebay 2004 - 2005
AT&T Wireless April 2003 - December 2004
Merrill Lynch March 1999 - June 2002
Deutsche Bank January 1997 - March 1999
Morgan Stanley April 1985 - February 1997
IBM July 1981 - April 1985
Skills
Mergers, Financial Management, Business Architecture, Product Management, Integration, IT Strategy, Enterprise Architecture, Agile, Program Management, Product Strategy, Operations Management, Managerial Finance, Strategy, Agile Methodologies, Cloud Computing, Data Center, Investment Banking, Management, Outsourcing, PMO, Mergers & Acquisitions, Vendor Management, Governance, Business Intelligence, SDLC, E-commerce, Telecommunications, Software Development, Project Portfolio..., IT Service Management, ITIL, Enterprise Software, Disaster Recovery, IT Management, Business Continuity, SaaS, Infrastructure, System Deployment, Architecture, Leadership, Business Process, Business Analysis, Cross-functional Team..., Solution Architecture, Software Project..., IT Operations, Business Process..., Agile Project Management, Professional Services, PMP
Education
University at Albany, SUNY 1977 — 1981
BS, Business, Computer Science
State University of New York at Albany
Bachelor of Science (BS), Business Administration, Math, and Computer Science
Facebook September 2013 - December 2013
Aicent August 2011 - September 2013
TIP Solutions, Inc. May 2009 - August 2011
Asurion February 2008 - April 2009
Oracle Corporation January 2007 - July 2007
ECS Consulting, Inc November 2004 - January 2007
Ingenuity Systems 2000 - 2004
Hewlett Packard 1992 - 2000
NASA Ames 1987 - 1988
Skills
Oracle, Databases, Unix, SQL, Microsoft SQL Server, Information Technology, Strategy, Performance Tuning, Troubleshooting, Risk Management, CISSP, Telecommunications
Education
University of California, Davis 1989 — 1992
B.S., Computer Science
Information Technology and Security
Certifications
Kaiser Permanente October 2014 - Present
Connextions, an Optum Company 2014 - Present
UnitedHealth Group 2014 - Present
STS T June 2011 - 2014
EmblemHealth 2008 - 2011
Asurion 2004 - 2007
Skills
Customs Regulations, Import, Logistics, International Logistics, Freight Forwarding, Air Freight, Export, Supply Chain, Logistics Management, International Trade, International Shipping, Negotiation, Purchasing, Health Insurance, General Insurance, Call Center..., Quality Assurance, Employee Training, call center manager, Call center management, Training and quality, Communication Skills, Multiunit/site..., Call Centers
Education
University of Phoenix 2005 — 2007
Master of Business Administration (MBA)
Universidad de La Salle
Bachelor of Applied Science (B.A.Sc.), Economics
Asurion September 2013 - February 2015
ENSCO May 2006 - June 2013
Skills
Labview, C, Agile Testing, HP Quality Center, Microsoft SQL Server, Requirements Analysis, Security Clearance, System Testing, Requirements Management, Software Documentation, Testing, Microsoft Office, JIRA, Tortoise SVN, User Acceptance Testing, Regression Testing, Manual Testing, Software Requirements, Test Director, Software Quality..., Windows, Test Planning, Test Cases, Requirements..., Training, Troubleshooting, C++
Education
University of Central Florida 2001 — 2006
B.S, Computer Engineering
University of Phoenix-Central Florida campus 2009 — 2011
Master of Business Administration, Technology Management
Asurion April 2013 - November 2014
Asurion February 2012 - April 2013
Asurion April 2008 - February 2012
Asurion December 2006 - April 2008
Asurion December 2004 - December 2006
Asurion July 2004 - December 2004
Transcender LLC December 2001 - May 2004
Transcender LLC May 2000 - December 2001
Skills
Cross-functional Team..., User Acceptance Testing, Business Intelligence, Analysis, Strategic Planning, Project Management, Data Analytics, Microsoft SQL Server, SharePoint, Concrete5, Agile Methodolgy, Performance Point, Access, Telecommunications, Reporting & Analysis, Training, Human Resources, Customer Service, Technical Writing, Enterprise Data..., Budgets, Scrum, Software Documentation, Visio, Microsoft Excel, Supply Chain Management, People Development, SSAS, PowerView, PowerPivot, Process Improvement, Quantitative Research, Problem Solving, Vendor Management, Agile Methodologies
Education
UCLA
BA, Communications
Google August 2013 - Present
Asurion July 2011 - July 2013
Skills
Embedded Systems, C, ARM, NOR Flash, Microcontrollers, Python, Android, Java, Subversion, Software Development, Mobile Applications, XML, Agile Methodologies, Git, C++, Software Engineering, PostgreSQL, Linux, JavaScript, MySQL
Education
UCSB 2006 — 2011
BS, Computer Science, 3.8 / 3.9 in major
Asurion November 2011 - August 2013
Biomimetic Therapeutics October 2007 - August 2011
Deutsche Bank July 2006 - October 2007
Skills
Microsoft Office, Microsoft Excel, Rally, JIRA, Agile Methodologies, Putty, Beyond Compare, Filezilla, IIS, Production Deployment, Confluence, HP Quality Center, PRTG, CA Spectrum, Microsoft SQL Server, Microsoft Server Support, Microsoft Word, Microsoft CRM, Royal TS, JMON, SharePoint, MicroStrategy...
Education
Middle Tennessee State University 2011 — 2013
Master, Accounting and Information Systems
University of California, San Diego
Bachelor of Science, Biochemistry & Cell Biology
OpenGov Inc April 2013 - Present
Reputation.com April 2012 - April 2013
Asurion June 2010 - April 2012
Novacoast December 2007 - June 2010
Skills
Java, Spring, JavaScript, Node.js, MongoDB
Education
UCSB 2005 — 2010
BS, Computer Engineering
HealthTrust Purchasing Group May 2015 - Present
Nashville Software School April 2015 - Present
Nashville Software School October 2014 - April 2015
Asurion April 2014 - October 2014
Geek Squad December 2012 - April 2014
Self-Employed June 2012 - April 2014
Impact Alabama 2011 - 2012
The University of Alabama at Birmingham January 2008 - August 2011
McWane Science Center 2008 - 2009
Gulf Coast Exploreum and IMAX Theater 2007 - 2008
Skills
Research Design, Creative Nonfiction..., Technical Writing, Conflict Resolution, Laboratory Skills, Editing, Customer Service, Nonprofits, Volunteer Management, Community Outreach, Research, Public Speaking, Microsoft Office, Program Development, PowerPoint, Microsoft Excel, Microsoft OneNote, Receptionist Duties, Individual Counselling, Teaching, Science, Analysis, Laboratory
Education
University of Alabama at Birmingham 2007 — 2011
BS, Neuroscience
University of Alabama at Birmingham 2007 — 2011
Bachelor of Arts (BA), Philosophy
Alabama School of Math and Science 2005 — 2007
Distinction in 2D Art and Chemistry, Chemistry and Two-Dimensional Art
Nashville Software School
Wells Fargo May 2014 - Present
Asurion October 2012 - December 2013
Diverse Lynx March 2005 - December 2013
The Blackstone Group October 2009 - October 2012
Coach Inc May 2006 - September 2009
Computer Associates January 2006 - April 2006
BoxTone Inc. November 2004 - February 2005
Haldia Petrochemicals Ltd June 2001 - September 2001
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, SDLC, Business Intelligence, Cognos, Data Warehousing, Business Objects, Crystal Reports, SSRS, Visio, Business Process, ETL, SQL, CRM, Software Development
Education
University of Alabama 2002 — 2004
Master of Science (MS), Computer Science
Jabalpur Engineering College 1998 — 2002
Bachelor of Science (BS), Computer Science
Originate March 2007 - Present
Stateless Networks July 2012 - December 2013
NewAer November 2010 - February 2013
Best of All Worlds August 2011 - January 2013
Thrive January 2006 - December 2012
Asurion April 2006 - March 2008
Lumitrend December 2002 - April 2006
Slam Dunk Networks 2000 - 2003
IBM May 1998 - May 2000
Education
University of Arizona 1999 — 2000
MS, Computer Science
University of Arizona 1995 — 1999
BS, Computer Engineering
Bonanza
Uber July 2014 - Present
Asurion September 2013 - Present
Carvana December 2012 - August 2013
Kelly Services November 2009 - October 2012
Pizza Hut December 2006 - May 2010
BMW August 2007 - December 2009
Circle K August 2005 - September 2007
Skills
Customer Satisfaction, Technical Support, Troubleshooting, Call Centers, Networking, Team Leadership, Operations Management, Customer Service, Management, Leadership, Microsoft Office, Project Management, Project Planning, Mac OS, iOS, iPhone, Automotive, iPod, iPad, Social Media, Business Development, Quality Assurance, Quality Management, Operating Systems, Cross-functional Team..., Comminution, Outlook, Team Building, Career Counseling, Career Development, Legal Documents, Process Improvement, Performance Managment, Microsoft Excel, Microsoft Word
Education
Arizona State University 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Universal Technical Institute of Arizona Inc 2007 — 2009
Associate's degree, Applied Sciences
Sumner County Schools August 2015 - Present
Metro Nashville Public Schools September 2011 - August 2015
Asurion February 2005 - February 2011
Skills
Teaching, Special Education, Access, Microsoft Excel, Microsoft Office, Customer Service, Public Speaking, Research, PowerPoint, Staff Development, Microsoft Word, Training, Coaching, Event Planning, Leadership, Team Building, Social Media, Nonprofits, Curriculum Development, Project Management, Curriculum Design, Tutoring, Higher Education, Leadership Development, Teamwork, Instructional Design, Editing, E-Learning, Educational Leadership, Time Management, Data Analysis, Educational Technology, Classroom, Data Entry, Public Relations, Team Leadership, Management, Sales, Outlook, Event Management, Windows, Community Outreach, Fundraising, Program Development, Social Networking, Teacher Training, Classroom Management, Lesson Planning, Elementary Education, K-12
Education
Trevecca Nazarene University 2015 — 2017
Master of Arts (M.A.), Elementary Education and Teaching
Middle Tennessee State University 2005 — 2008
Bachelor's degree, Political Science and Government
Daymar Institute-Murfreesboro 2005 — 2005
Associate's degree, Business Administration and Management, General
JCPenney June 2013 - March 2015
Asurion May 2014 - October 2014
Nashville Career Advancement Center July 2012 - April 2013
Randstad April 2011 - May 2011
Dell February 2009 - June 2009
Skills
HR Generalist, Compensation and..., Training and Development, Recruiting, Receptionist Duties, Executive Support, Data Entry, ESL Teaching, Public Speaking, Intercultural..., Project Manager, Customer Service, Retail Sales Experience, Interviews, Time Management
Education
University of Colorado at Boulder 1998 — 2001
Bachelor's degree, Communication, General
Grier School 1990 — 1992
HS Diploma, HS Education
Asurion September 2013 - Present
PEPID October 2012 - September 2013
THQ Phoenix QA November 2010 - September 2012
University of Advancing Technology September 2009 - November 2010
Certifit Auto Body Parts August 2008 - January 2009
GameStop July 2005 - July 2006
Skills
Game Design, Unreal Engine 3, Level Design, Game Development, Unreal Editor, Video Games, Maya, Gameplay, Game Mechanics, Zbrush, Unity3D, Xbox 360, UnrealScript, Quality Assurance, Scripting, 3D Modeling, XNA, Character Animation, Computer Hardware, Solid computer skills, IT as a Service, Technical Support, Customer Service, Perforce, Software Documentation, ActionScript, Lua
Education
University of Advancing Technology 2009 — 2011
Bachelor of Arts (BA), Game and Interactive Media Design
Cornerstone OnDemand November 2013 - Present
Civil Air Patrol April 2003 - Present
Peritus April 2011 - November 2013
Asurion October 2009 - July 2012
Cracker Barrel May 2008 - October 2009
Naylor Association Solutions September 2006 - May 2008
Three Point Technology November 2005 - September 2006
SunState Federal Credit Union March 2003 - November 2005
Atlantic.net 2001 - 2003
Skills
eLearning development, Instructional Design, Technical Writing, LMS administration, Social Learning, Technical Training, Cornerstone OnDemand, Learning Management..., E-Learning, Captivate, Camtasia, Needs Analysis, Instructor-led Training, Blended Learning, Training, Articulate Storyline, Articulate Studio, SharePoint, Learning Management, Training Delivery, Leadership Development, Program Management, Organizational..., Software Documentation, Talent Management, Leadership, Project Management, Management, Project Planning, Visio, Staff Development, Moodle, Distance Learning, Strategic Planning, Strategy, ADDIE, Human Resources, Consulting, Analysis, SnagIt, Curriculum Design, Adult Education
Education
University of Florida 2000 — 2002
MA, Sociology, Criminology
Vanguard University of Southern California 1996 — 2000
BA, Sociology, History
United States Air Force - Air University 2007 — 2007
N/A, Squadron Officer School
Cigna-HealthSpring February 2013 - Present
Fidelity National Information Services August 2011 - February 2013
Community Health Systems October 2010 - August 2011
Gaylord Entertainment September 2009 - November 2010
MedSolutions 2010 - 2010
CIGNA May 2009 - September 2009
Mental Health Cooperatives of TN November 2008 - May 2009
CIGNA Government Services March 2008 - November 2008
Asurion April 2007 - February 2008
Vaco Technology 2007 - 2008
Skills
Project Management, PMP, Vendor Management, SDLC, Process Improvement, Business Analysis, Program Management, Visio, ITIL, Project Portfolio..., PMO, Change Management, Business Process..., Project Planning, MS Project, Data Center, Disaster Recovery, Resource Management, Strategic Planning, Integration, Information Technology, SharePoint, Security, Management, Software Documentation, Project Delivery, Troubleshooting, Business Process, Leadership, Agile Methodologies, CRM
Education
University of Alabama in Huntsville 1997 — 1998
BA, Engineering Psychology
University of Alabama in Huntsville
Bachelor's degree, Psychology
Asurion March 2014 - Present
Asurion June 2013 - March 2014
PICA Group July 2009 - June 2013
PICA Group August 2006 - July 2009
PICA Group February 1999 - August 2006
SPC Nashville March 1997 - February 1999
United States Air Force April 1990 - February 1997
Skills
VMware, Network Security, Cisco, Cisco Networking, Security Awareness, Technology Management, Leadership, Security, HIPAA, ITIL, Telecommunications, Vendor Management, Disaster Recovery, SAN, VMware Infrastructure, Technical Support, Microsoft Servers, vSphere, Group Policy, Insurance, Cisco Technologies, Networking, VoIP, Information Technology, Infrastructure, Data Center, Servers, Network Architecture, Citrix, Virtualization, Business Continuity, Storage Area Networks, Firewalls, Management, Information Security
Education
Trevecca Nazarene University 2009 — 2010
BA, Management & Human Relations
University of Phoenix 2007 — 2008
AA, IT/Networking
Asurion June 2013 - Present
Asurion May 2011 - June 2013
ITR March 2010 - May 2011
Skills
Product Operations, Problem Management, Sales, Sales Operations, Direct Sales, Relationship Management, Relationship Building, Business Relationship..., Vendor Relationship..., B2B, Software, Hospitality, Hospitality Management, Hospitality Industry, Hospital Sales, Wine & Spirits Industry, Food & Beverage, Management, Mobile Devices, Process Improvement
Education
University of Central Florida
Bachelor's degree, Economics
salesforce.com February 2014 - Present
Asurion October 2012 - January 2014
Intuit 2009 - September 2012
Microsoft June 2008 - August 2008
ProFlowers June 2007 - June 2008
Provide Commerce June 2007 - June 2008
Skills
Java, C#, Agile Methodologies, XML, Perforce, Software Engineering, Visual Studio, CSS, JavaScript, Struts, Spring, Tiles, jQuery, Maven, MyBatis, Eclipse, REST, SOAP, C++, SQL
Education
UCSD 2005 — 2008
Bachelor of Science (BS), Computer Science
University of California, San Diego 2005 — 2008
BS, Computer Science
Asurion August 2015 - Present
ForceX, Inc. July 2013 - June 2015
ForceX, Inc. February 2013 - July 2013
Nissan North America March 2012 - September 2012
Nissan North America April 2011 - February 2012
Sears Holdings Corporation April 2010 - February 2011
Delta Company, 3-101st Aviation Battalion December 2006 - July 2008
3-101st Aviation Battalion May 2005 - May 2006
Bravo Company, 3-101st Aviation Regiment May 2003 - October 2004
Skills
Program Management, Leadership, Cross-functional Team..., Strategic Planning, Operational Planning, Team Building, Budgets, Operations Management, Process Improvement, Security Clearance, Engineering, Logistics, Military, Project Management, Six Sigma, Management, Team Leadership, Continuous Improvement, Strategy, Project Planning, Manufacturing, Training, Organizational..., DoD, Supply Chain Management, Lean Manufacturing, Automotive, Product Development, DMAIC, Value Stream Mapping, Kaizen, Inventory Management, Manufacturing...
Education
Vanderbilt University - Owen Graduate School of Management 2011 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations
United States Military Academy at West Point 1997 — 2001
BS, General Management
Asurion March 2015 - Present
On assignment at American Honda at SharpDecision March 2014 - March 2015
Hitachi America, Ltd. June 2013 - July 2014
Mabu International Inc. November 2012 - June 2013
Commdex Consulting August 2012 - October 2012
Toyota Motor Sales April 2012 - August 2012
Aplix Corporation July 2009 - January 2011
Aplix Corporation July 2009 - January 2011
Skills
Mobile Devices, Mobile Applications, Start-ups, Strategy, Business Development, Sales, Product Marketing, Salesforce.com, Product Development, Management, Wireless, Project Management, Engagement Management, New Business Development, Leadership, Software Development, Consulting
Education
University of California, Berkeley, Haas School of Business 2014 — 2015
Master of Business Administration (MBA)
Vanderbilt University 1995 — 1998
BS, Cognitive Sciences
Asurion November 2014 - Present
IntelliSource January 2015 - June 2015
IntelliSource May 2014 - December 2014
First Data Corporation August 2013 - December 2013
Asurion January 2012 - August 2013
Asurion April 2010 - January 2012
Asurion January 2009 - April 2010
Asurion October 2007 - January 2009
Asurion August 2006 - December 2007
Asurion March 2006 - July 2006
Skills
Call Center, Customer Satisfaction, Customer Experience, Workforce Management, Quality Assurance, Process Improvement, Telecommunications, Cross-functional Team..., Team Leadership, Project Management, Net Promoter Score, Visio, Vendor Management, Customer Service, Program Management, Account Management, Customer Retention, Team Building, Software Documentation, Business Process..., Call Centers, Troubleshooting, Technical Support, Access, Training, Management, Leadership
Education
Trevecca Nazarene University 1999 — 2001
B.S. Communiciation, Interpersonal and Social Skills
University of Northern Colorado 1998 — 1999
Mass Communication
Hesston College 1997 — 1998
Asurion August 2013 - Present
West at Home January 2011 - Present
•Grace United Community Church March 2007 - Present
Arise Virtual Solutions Inc. December 2012 - April 2013
Kaplan University October 2009 - January 2010
Carnival Cruise Lines November 2007 - June 2009
T-Mobile June 2000 - May 2007
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Word, Event Planning, Sales, Customer Satisfaction, Microsoft Excel, Outlook, Recruiting, Social Networking, Leadership, Coaching, Team Building, Tech Support, Sales Support, Tutoring-Math, Tutoring-English, Tutoring Reading, Research Consultation
Education
WorkForce1 2012 — 2012
Certificate of completion, up training
University of Florida 1993 — 1997
Bachelor of Arts (BA), History
Nissan Motor Corporation February 2015 - Present
Nissan Motor Corporation December 2013 - Present
Nissan North America December 2011 - Present
Nissan Motor Company 2011 - 2013
Asurion January 2011 - September 2011
IASIS Healthcare December 2004 - July 2008
First Management Services, Inc January 2001 - January 2004
PaineWebber January 1999 - January 2000
DB Alex. Brown January 1997 - January 1999
Geosyntec Consultants January 1996 - January 1997
Skills
Leadership, Quality Assurance, Budgets, Management, Process Improvement, Team Leadership, Training
Education
Trevecca Nazarene University 2008 — 2010
MBA, Business Administration and Management, General
Trevecca Nazarene University 2004 — 2006
BA, Management and Human Resources
Asurion October 2011 - Present
N.E.W. Customer Service Companies, Inc October 2010 - October 2011
Cricket Communications September 2008 - January 2010
Cricket Communications June 2002 - September 2008
Cricket Communications March 2001 - September 2002
kettering electric 1990 - 1994
Skills
Account Management, Analysis, Business Development, Business Planning, Employee Training, Leadership, Management, Sales Management, Sales, Retail, Program Management, Training, Business Strategy, CRM, Call Centers, Customer Retention, Customer Satisfaction, Direct Sales, Marketing, Marketing Strategy, Merchandising, P&L Management, Sales Operations, Team Leadership, Telecommunications, Wireless, Time Management, Cross-functional Team..., Customer Service, Product Launch, Team Building
Education
University of Dayton 1989 — 1993
BS, Education
Asurion May 1999 - Present
Peace Corps March 1997 - May 1999
Skills
Voice of the Customer, Customer Retention, Data Analysis, Product Development, Customer Experience, Financial Modeling, Analytics, Business Process..., Sales Process, Customer Satisfaction, Relationship Management, Strategic Leadership, Cross-functional Team..., Digital Recording, Global Delivery, International Relations, New Hire Orientations, Product Management, Vendor Management, Call Centers, Wireless, Management, Business Analysis, Team Building, Training, Process Improvement, Program Management, Leadership, Team Leadership, Telecommunications, Operations Management
Education
Central Missouri State University 1992 — 1996
Social Work
University of Central Missouri
Vaco IT Project ManagerAsurionMay 2007 - Present
Asurion 2006 - Present
Education
University of Alabama in Huntsville 1996 — 1998
Asurion October 2015 - Present
Asurion August 2013 - October 2015
Asurion April 2013 - July 2013
Geek Squad April 2012 - March 2013
Best Buy Co., Inc. July 2011 - March 2012
Best Buy Co., Inc. November 2010 - July 2011
Best Buy Mobile October 2004 - November 2010
Skills
Leadership, Training, Sales Operations, Customer Experience, P&L Management, Process Improvement, Leadership Development, Strategic Planning, French Press Coffee, Business Development, Income Statement, Start-ups, Inventory Management, Coaching, Sales, Recruiting, Performance Management, People Development, Program Management, Service Level Agreements, Product Innovation, Global Business..., R&D, Management
Education
University of California, Los Angeles 2005 — 2009
BA, Communication Studies
Asurion 1998 - 2003
Colgate Palmolive 1993 - 1997
MC KRAFT 1992 - 1993
Skills
Writing, Data Entry, Microsoft Excel, Data Analysis, Access, Analysis, Statistics, Research, SPSS
Education
UCLA
Asurion January 2003 - Present
N.E.W. Customer Service Companies - Division of Asurion 2004 - 2011
Cintas 2002 - 2004
Service Merchandise 1997 - 2002
Sports Authority, Oshman's and Service Merchandise 1987 - 1997
Skills
Sales, Product Management, Marketing, Retail, Training, Customer Support, Business Development, Cross-functional Team..., P&L Management, Sales Operations, Sales Management, Income Statement, Account Management, New Business Development, Customer Satisfaction, Merchandising, Strategic Planning, Team Building, Operations Management, Competitive Analysis, Contract Negotiation, Leadership, Forecasting, B2B, Marketing Strategy, Management, Product Marketing, Team Leadership, Selling, Inventory Management, Product Development, Coaching, Process Improvement, Customer Retention, Store Management, Program Management, Vendor Management, Customer Service, Strategic Partnerships, Pricing, Customer Experience, Strategy, CRM, Sales Process, Salesforce.com, Call Centers, Profit, Start-ups, Business Planning, Direct Sales
Education
University of Central Florida - College of Business Administration 1993 — 1996
MBA, Marketing / Finance
University of Central Florida - College of Business Administration 1989 — 1992
BSBA, Marketing
Fiesta Restaurant Group October 2012 - Present
Clearwire October 2010 - July 2012
Asurion Corporation May 2010 - October 2010
Asurion August 2009 - May 2010
Windstream Corporation March 2003 - November 2009
Alltel 2003 - 2006
Boeing August 2002 - March 2003
Andersen July 1996 - July 2002
Arthur Andersen, LLP 1996 - 2002
Skills
Financial Reporting, Billing, SEC reporting, Mergers, Process Improvement, Internal Audit, Accounting, SEC filings, Auditing, Finance, Corporate Finance, Forecasting, Invoicing, Financial Analysis, Mergers & Acquisitions, Internal Controls, Revenue Assurance, Financial Modeling, Sarbanes-Oxley Act, Budgets, Financial Accounting, Risk Management
Education
University of Arkansas 1990 — 1996
BS, MAcc, Math, French, Accounting
University of Arkansas 1990 — 1996
Bachelor's in Math, Master's of Accountancy, Math, Accounting
iMedX June 2015 - Present
Beecher Carlson June 2008 - July 2015
Asurion June 2007 - June 2008
Warranty Corp. of America 2007 - 2008
Millipore Corporation 2006 - June 2007
Serologicals 1996 - 2006
Education
University of Puerto Rico
Healthcare Realty August 2015 - Present
Asurion June 2012 - December 2013
NexTech Solutions August 2011 - April 2012
Summerfield Associates January 2011 - April 2011
First Horizon National Corporation January 2010 - December 2010
Apex Systems January 2008 - September 2008
Computer Resource Team March 2007 - July 2007
Advance Auto Parts March 2002 - January 2007
Ajilon September 2000 - July 2001
Bank of America December 1997 - November 1999
Skills
SDLC, Project Management, Business Analysis, Visio, Risk Management, PMP, Software Project..., Requirements Analysis, MS Project, Program Management, Project Planning, IT Management, Cross-functional Team..., Requirements Gathering, Budgets, Testing, Project Portfolio..., PMO, Microsoft Project
Education
University of Central Florida 1971 — 1975
BS, Computer Science
University of North Florida - College of Business Administration
MBA
National Safe Place Network March 2015 - Present
Helen Ross McNabb Center June 2014 - February 2015
Florence Crittenton Agency July 2010 - May 2014
University of Tennessee October 2008 - March 2010
Asurion April 2008 - October 2008
Earthlink August 2001 - November 2007
Netrail 2000 - 2001
Skills
Program Management, Leadership, Leadership Development, Team Building, Process Improvement, Management, Project Management, Coaching, Public Speaking, Customer Service, Cross-functional Team..., Nonprofits, Training, Career Counseling, Strategic Planning, Workshop Facilitation, Team Leadership, Organizational..., Staff Development, Project Planning
Education
University of Tennessee-Knoxville 2012 — 2014
Master of Science
University of Tennessee-Knoxville 2006 — 2012
Bachelor of Science (BS)
University of Central Oklahoma 1993 — 1995
University of Oklahoma 1992 — 1993
DST Systems April 2012 - Present
DST Systems 2010 - 2012
DST Systems 2007 - 2010
Asurion 2005 - 2007
DST Systems 1996 - 2004
Midland Loan Services 1994 - 1996
Skills
Product Management, Process Consulting, Industry Analyst..., Business Management, Business Architecture, Presenter, Product Strategy, Market Research, Strategic Consulting, Solution Selling, Management, Business Requirements, Consulting, Agile Methodologies, Business Process..., Process Improvement, Business Process Design, Agile Project Management, Analytics, Start-ups, BPMN, Business Analysis
Education
Central Missouri State University 1989 — 1993
BA, Mathematics, Physics
Asurion September 2009 - Present
Samsung Telecommunications America November 2008 - September 2009
MarketSource August 2005 - November 2008
MarketSource, Inc August 2005 - November 2008
Skills
Account Management, Sales, Sales Management, Solution Selling, Direct Sales, B2B, Marketing, Business Development, Customer Service, Wireless, Team Building, Retail
Education
University of Delaware 2001 — 2005
Bachelors of Arts and Science, Psychology
University of Delaware 2001 — 2005
Bachelor of Science, Psychology
Asurion September 2015 - Present
Unicellular Productions January 2006 - Present
The American College August 2013 - September 2015
CinemaCake Filmmakers and Media Wave Video Productions July 2012 - September 2014
Freelance Musician/Composer January 2004 - July 2012
WLRH-FM, Alabama Public Television January 2012 - June 2012
Sutton Place Productions January 2004 - June 2012
Apple Retail August 2008 - January 2012
Emmet O'Neal Library October 2008 - May 2009
WLRH-FM, Alabama Public Television April 2008 - September 2008
Skills
Video Editing, Final Cut Pro, Video Production, Film, Videography, Editing, Camera, Audio Engineering, Documentaries, Music, Film Production, Sound, Motion Graphics, Sound Design, Camera Operation, Logic Pro, Adobe Creative Suite, Graphic Design, OS X, After Effects, Premiere, Premiere Pro, Film Scoring, Broadcast Television, Mac OS, FCP X, Audio Editing, Producing, Mac, Apple Motion, Musical Theatre, Music Technology, Camera Operating, Broadcast Journalism, Avid Media Composer
Education
University of Alabama at Birmingham 2004 — 2008
BA, Music Technology
Clay-Chalkville High School 2000 — 2004
Asurion April 2013 - Present
MacAuthority April 2012 - April 2013
MEINL percussion September 2010 - April 2012
Skills
Sales, Marketing Strategy, Event Planning, Employee Training, Public Relations, Studio Recording, Apple OS, Adobe Creative Suite, Logic Pro, Customer Service
Education
Trevecca Nazarene University 2003 — 2007
Bachelor of Science (BS), Music Business
Bayer Animal Health August 2007 - Present
Asurion June 2005 - December 2005
Eva Gabor International December 2000 - June 2005
Skills
GMP, Continuous Improvement, Lean Manufacturing, Microsoft Office, Pharmaceutical Industry, Sop, Process Improvement, Customer Service, Manufacturing, Microsoft Excel, Logistics, SAP, Validation, Inventory Management, Supply Chain, FDA, Microsoft Word
Education
Kansas City Kansas Community College 2011 — 2014
Associate's degree, associate business
Universidad de Carabobo 1985 — 1998
Industrial Relations, Industrial Relations
Franco Properties, LLC August 2011 - Present
Thomas L. Cardella & Associates January 2012 - March 2012
Asurion June 2008 - June 2011
Echostar June 2006 - June 2008
MCI February 1996 - March 2006
Skills
Call Center, Vendor Management, Workforce Management, Process Improvement, Customer Satisfaction, Cross-functional Team..., Outsourcing, Team Building, Forecasting, Program Management, Operations Management, Account Management, Team Leadership, Telecommunications, Sales Management, Change Management, Strategic Planning, Budgets, Managed Services, Project Management, Management, Sales, Call Centers, Business Development, Business Process...
Education
Texas Tech University 1991 — 1995
Bilingual and Multilingual Education
Universidad Regiomontana, A.C. 1982 — 1986
CPA, Accounting
Asurion December 2011 - Present
SST / NCO 2008 - December 2011
Sprint 1997 - 2008
IBM Global Services 2003 - 2006
Citicorp September 1989 - September 1997
Skills
SDLC, Business Analysis, Vendor Management, Telecommunications
Education
University of Central Missouri
Asurion August 2013 - Present
Asurion September 2011 - August 2013
LGM Financial Services Inc. October 2007 - September 2011
Prima Worldwide Warranty April 2003 - September 2007
InterTan Technical Services February 2001 - April 2003
Future Shop May 1997 - February 2001
Future Shop February 1997 - May 1999
Skills
Customer Relations, Performance Improvement, Product Development, Program Management, Problem Analysis, Transition Management, Policy, Procedure Development, Forecasting, P&L, Customer Service, Pricing, Operations Management, Process Improvement, Team Building, Strategic Planning, Budgeting, Vendor Management, Call Center, Leadership, Call Centers
Education
The University of Calgary 1989 — 1994
BFA, Theatre / minor in Business Admin.
Asurion November 2010 - Present
Jitterbug August 2008 - November 2010
Jitterbug August 2008 - July 2010
Great Call, INC. August 2008 - February 2010
Sprint August 2006 - March 2008
Sprint March 2005 - August 2006
Sprint February 1998 - March 2005
Skills
Channel, Wireless, Telecommunications, Sales, Management, Mobile Devices, Direct Sales, Strategic Partnerships, Program Management, Solution Selling, Account Management, Strategic Planning, Product Marketing, Customer Satisfaction, Product Management, Recruiting, Business Development, Retail, Product Launch, Marketing, Cross-functional Team..., Salesforce.com, Customer Retention, Customer Experience, Sales Process, Selling, B2B, Competitive Analysis, Go-to-market Strategy
Education
University of California, San Diego 1993 — 1997
Bachelor of Arts (BA)
Montgomery High School 1989 — 1991
High School Diploma
Verizon November 2007 - Present
Verizon Wireless September 2004 - November 2007
Verizon Wireless July 2001 - June 2004
Asurion August 2000 - June 2001
Sprint September 1999 - August 2000
Comcast 1995 - 1999
Comcast January 1995 - November 1997
Canadian's/Scribbles/Pants Place January 1995 - November 1997
Skills
Curriculum Design, Program Management, Instructional Design, Blended Learning, Coaching, Staff Development, Vendor Management, Leadership Development, Mentoring, Needs Analysis, Team Building, Sales Management, Process Improvement, Time Management, Hiring, Team Leadership, Consultative Selling, Supervisory Skills, Telecommunications, Virtual, Cross-functional Team..., Contract Negotiation, Vendor Relations, Executive Coaching, Customer Service, Training Delivery, Selling, Recruiting, Customer Retention, Customer Satisfaction, Employee Training, Leadership, Call Centers, Management, Training, Instructor-led Training, Talent Management, Project Planning, Interviewing Skills, Contract Management, Influential Communicator, Change Management, Vendor Relationships, Building Relationships, Sales, Performance Management, Workshop Facilitation, Learning Management, Organizational..., Employee Engagement
Education
University of Delaware 1987 — 1991
BS, HR
Hahnemann Hospital School of Allied Health Professions 1986 — 1987
Mental Health Technology
Asurion June 2015 - Present
Asurion June 2015 - Present
Opulentsd.com 2009 - Present
EMSI January 2009 - June 2012
Kinko's January 1992 - June 2000
Skills
Operations Management, Information Technology..., Website Development, Project Management, Desktop Publishing, Virtual Assistance, Human Resources, New Hire Training, New Hire Processes, Administration
Education
Lone Star 2014 — 2015
AAS: Business Administration, Business, Management, Marketing, and Related Support Services
University of Houston 1994 — 1996
Computer/Information Technology Administration and Management
University of Alaska Fairbanks 1989 — 1990
Asurion August 2012 - Present
Baas Financial Consulting January 2009 - Present
Asurion May 2010 - December 2012
I.S. Investments DBA Stonegate Land Company November 2006 - January 2009
The Martin-Brower Company December 2002 - October 2006
CuraScript, Inc. An Express Scripts Co. May 2001 - April 2002
Self Employed October 1999 - April 2001
Planet Hollywood International October 1996 - October 1999
Arthur Andersen LLP September 1993 - October 1995
Skills
Accounting, Process Improvement, People Management, Blackline, Microsoft Dynamics, Financial Reporting, Forecasting, Financial Analysis, Management, Internal Controls, Budgets, ERP, Auditing, Account Reconciliation, Accounting systems, Change Management, Variance Analysis, General Ledger, Business Strategy, GAAP, Hyperion Enterprise, Business Process..., Financial Accounting, Business Planning, JDE One World, Real Estate, Consolidation, JD Edwards, Finance, Analysis, Hyperion
Education
University of Florida 1992 — 1993
Masters, Accounting Systems
University of Florida 1988 — 1993
B.S., Accounting
GHS 1984 — 1988
High School, General Studies
Asurion March 2013 - January 2014
Asurion November 2011 - March 2013
Tennessee Department of Safety May 2008 - March 2009
SupplyCore Inc. March 2006 - December 2007
US Army June 2002 - September 2005
Skills
Program Management, Systems Engineering, Change Management, Process Improvement, Project Management, Customer Experience, Logistics
Education
United States Military Academy at West Point 1998 — 2002
BS, Systems Engineering
PwC July 2014 - Present
Asurion January 2014 - July 2014
Asurion July 2012 - January 2014
Teach For America-Charlotte June 2010 - June 2012
Skills
Capacity Planning, Agile Methodologies, SDLC, Scrum, Test Driven Development, Cross-functional Team..., JIRA, Test Management, Data Analysis, Public Speaking, PowerPoint, Event Planning, Social Media, Leadership, Microsoft Office, Microsoft Excel, Social Networking, Microsoft Word, Teaching, Research, Fundraising, Quality Assurance
Education
University of Alabama 2006 — 2010
2010BS: C&BA, International Marketing
Asurion July 2015 - Present
Dimension Data December 2013 - July 2015
Iron Bow Technologies February 2013 - October 2013
Cisco Systems April 2010 - February 2013
TANDBERG September 2009 - April 2010
Balance Interactive August 2008 - September 2009
Everest Software October 2007 - July 2008
VMD Systems April 2007 - October 2007
Deltek Systems December 2000 - February 2007
Idev April 2000 - December 2000
Skills
Program Management, Problem Solving, Vendor Management, Project Planning, CMS, Social Media, Analysis, Product Management, Microsoft Office, Telepresence, Video Conferencing, Cloud Computing, Software Implementation, Team Building, SaaS, Documentation, Agile, Business Analysis, Requirements Analysis, Process Development, Business Process, MS Project, Resource Management, Business Requirements, Team Leadership, SDLC, Product Development, Customer Relations, Web Project Management, Software Development, Planning, Consultancy, Integration, Team Management, Knowledge Management, Cisco Telepresence, Jabber, Agile Methodologies, Cisco Technologies, Leadership, Project Management, Management, Professional Services, IT Service Management, Start-ups, Scrum, Strategy, Enterprise Software, Customer Service, Telecommunications
Education
University of Alabama 1993 — 1994
MLS
University of Tennessee-Knoxville 1989 — 1993
BA
Varallo Public Relations February 2015 - Present
Girl Scouts of Middle Tennessee September 2013 - February 2015
Asurion July 2013 - September 2013
Second Harvest Food Bank of Middle Tennessee April 2009 - December 2010
Skills
Social Media, Public Relations, Event Planning, Social Networking, Customer Service, Microsoft Office, PowerPoint, Photography, Facebook, Microsoft Excel, Volunteer Management, Nonprofits, Fundraising, Leadership, Social Media Marketing, Photoshop, Research, Microsoft Word, Advertising, SPSS, Public Speaking, Editing, Press Releases, Spanish, Organization, Designs, Outlook, Marketing Communications, Blogging, Visio, Adobe Creative Suite, Community Outreach
Education
University of Tennessee-Knoxville 2010 — 2013
Major: Communications Studies Minor: Business Administration, Business/Corporate Communications
University of Alabama 2008 — 2009
Bachelor of Communications Studies
Father Ryan High School 2004 — 2008
Asurion January 2000 - May 2013
DST Systems 2003 - 2006
Citibank (Banamex USA) November 1988 - January 2000
Skills
Microsoft Excel, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Customer Satisfaction, Customer Oriented, Operations Management, Leadership, Call Centers, Training, Management, Team Leadership, Workforce Management, Process Improvement, Start-ups, Customer Experience, Leadership Development, Customer Retention, Vendor Management, Sales, Cross-functional Team...
Education
Central Missouri State University 1981 — 1985
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Care.com October 2014 - Present
Asurion August 2014 - October 2014
Nakanawa TIES June 2000 - July 2014
fab'rik April 2014 - June 2014
Verizon Wireless April 2012 - May 2014
The Planet Weekly May 2011 - July 2011
WVUA-FM August 2008 - June 2011
WVUA-FM June 2009 - May 2011
Skills
Telecommunications, Wireless, Customer Service, Team Leadership, Mobile Devices, Troubleshooting, Call Centers, Microsoft Office, Management, Product Management, Direct Sales, Networking, Project Management, Integration, Account Management, Customer Satisfaction, LTE, VoIP, Managed Services, Solution Selling
Education
University of Alabama 2007 — 2011
Bachelor's degree, Mass Communication/Media Studies
University of Alabama 2007 — 2011
Bachelor of Science, Creative Writing
Lassiter High School
LeanKit November 2013 - Present
Mulron Investment Partners 2003 - Present
Emma, Inc 2010 - 2013
Dunkin' Donuts, Nashville Franchise 2006 - 2008
Asurion 2001 - 2003
Excite@Home (ATHM) 1999 - 2000
@Home Network (ATHM) 1996 - 1999
HBO 1991 - 1996
Education
University of Pennsylvania - The Wharton School
MBA
University of California, Berkeley
B.S.
LinkedIn August 2013 - Present
Accenture June 2012 - August 2013
Asurion June 2011 - June 2012
Asurion August 2009 - June 2011
US Army NATO (North Atlantic Treaty Organization) May 2006 - July 2009
US Army NATO (North Atlantic Treaty Organization) November 2005 - May 2006
US Army October 2004 - November 2005
Education
United States Military Academy at West Point 2000 — 2004
Bachelor of Science
University of Oklahoma 2006 — 2008
Master
University of Tennessee-Knoxville 2009 — 2010
Executive Education
Asurion October 2014 - Present
Goodman Manufacturing March 2014 - October 2014
Goodman Manufacturing March 2013 - March 2014
Goodman Manufacturing September 2012 - March 2013
Goodman Manufacturing June 2011 - September 2012
Till, Hester, Eyer, and Brown, P.C. January 2010 - April 2010
Ingram and Ingram, LLC April 2008 - December 2009
Skills
Cost Accounting, General Ledger, Financial Reporting, Microsoft Excel, Variance Analysis, GAAP, Financial Accounting, CPA, Visual Basic, SQL, Access, Standard Costs, Financial Forecasting, Department Budgeting, Financial Analysis, Accounting, Internal Controls, QuickBooks, Microsoft Word, Cost Engineering, Procurement, Purchasing Processes, Journal Entries, Mapics, Fixed Assets, Cycle Counting, Ad-hoc
Education
University of Alabama 2010 — 2011
Master's Degree, Accounting
University of Alabama 2005 — 2009
Bachelor's Degree, Accounting
Med+Pass September 2014 - Present
Asurion May 2013 - September 2014
Asurion January 2013 - May 2013
Zurich Insurance Company Ltd. June 2012 - August 2012
The Crimson White May 2010 - May 2011
The Crimson White January 2009 - May 2010
Skills
Sales, Advertising, Analysis, Project Management, Management, Social Media, Marketing, Social Media Marketing, Account Management, Public Speaking, Microsoft Office, Microsoft Excel, Business Intelligence, Sales Operations, Sales Process, SAS, Stata, PowerPoint, Underwriting, Financial Modeling, Financial Analysis, Financial Risk, Predictive Modeling, Clarity, Crystal Reports, Business Objects, SQL, Microsoft SQL Server, JMP, Google Analytics, Predictive Analytics, Data Mining, SPSS, Agile & Waterfall..., Business Strategy
Education
University of Alabama 2011 — 2013
Master of Business Administration (M.B.A.), Business Intelligence
University of Alabama 2006 — 2011
Master of Science (M.S.), Economics
University of Alabama 2006 — 2010
Bachelor of Science (B.S.), Finance
Asurion February 2015 - Present
Independent Consultant January 2014 - Present
MIT Group LLC June 2012 - 2014
NII Holdings, Inc. July 2010 - June 2012
Cardinal Bank June 2009 - June 2010
USSI, Inc December 2003 - July 2007
UUNet-WorldCom-MCI-Verizon March 2000 - August 2002
Clarin July 1999 - February 2000
Colgate Palmolive July 1998 - July 1999
Santander Bank, N.A. November 1996 - June 1998
Skills
Employee Relations, Performance Management, Talent Management, Recruiting, HRIS, Talent Acquisition, Human Resources, Onboarding, Personnel Management, Interviews, Sourcing, HR Policies, Analysis, Applicant Tracking..., Deferred Compensation, Internet Recruiting, New Hire Orientations, PeopleSoft, Program Management, Staffing Services, Training, Vendor Management
Education
Universidad Argentina de la Empresa 1995 — 1998
Industrial Relations Degree
Asurion August 2011 - Present
Independent Staffing Consultant 2006 - 2011
Adecco Professional Staffing 2005 - 2006
Randstad North America 2002 - 2005
Skills
Recruiting, Project Management, Onboarding, Applicant Tracking..., Talent Acquisition, Employee Relations, Taleo, Talent Management, Performance Management, Human Resources, College Recruiting, Employee Engagement, Technical Recruiting, Workforce Planning, Organizational..., Sourcing, PeopleSoft, Contract Recruitment, Hiring
Education
Union University 1997 — 2000
BS, Organizational Leadership
Asurion October 2013 - Present
Asurion April 2009 - February 2014
Mortgage Sources Corp February 2007 - February 2009
Central Bank of the Midwest August 2006 - December 2006
Skills
Insurance, Business Entity..., Office Administration, Licensing, Customer Service, Microsoft Office, Data Entry, Microsoft Excel, Time Management, Outlook
Education
University of Central Missouri 2001 — 2005
Bachelor of Science (BS), Political Science and Government
Asurion September 2013 - Present
Asurion November 2011 - September 2013
Aegis Sciences Corporation January 2008 - July 2011
Skills
Microsoft Office, Applicant Tracking..., Taleo, Onboarding, Talent Acquisition, Employee Relations, Recruiting, Human Resources, Interviews, Benefits Administration, Technical Recruiting, Sourcing, Customer Service, Internet Recruiting, Process Improvement, Microsoft Excel, PeopleSoft, Leadership
Education
Trevecca Nazarene University 2009 — 2011
BA, Social Justice
Antioch High School
SMCI June 2015 - Present
Asurion November 2013 - June 2015
SMCI August 2013 - October 2013
TEKsystems May 2013 - July 2013
Revana February 2012 - May 2013
Blackstar Networks September 2007 - November 2010
Village Voice Media April 2002 - March 2007
Young Associates, Inc October 2000 - December 2001
The Creative Group May 2000 - September 2000
Cyberlink Studio June 1999 - May 2000
Skills
Coaching, Leadership Development, Public Speaking, PHP4/5, CSS, Semantic HTML, Photoshop, Graphic Design, Web Project Management, Web Development, Web Analytics, SEO, Information Management, Information Security, Blogging, Social Networking, Customer Service, Management, Online Advertising, Marketing, E-commerce, Training, Google Analytics, Online Marketing, Web Design, Website Development
Education
University of Advancing Technology 1998 — 1999
Associate of Arts (AA), Multimedia Production/Digital Animation, 3.8
Asurion 2011 - September 2011
Perceptum Solutions April 2010 - December 2010
Cerner Corporation June 2008 - March 2010
Education
Central Missouri State University 2004 — 2008
Bachelor of Science, Finance
Asurion June 2014 - Present
Harry & David August 2013 - June 2014
Harry and David July 2011 - July 2012
Musicians Friend October 2010 - November 2011
Backcountry.com January 2010 - October 2010
Harry and David October 2008 - February 2010
The Body Shop August 2007 - September 2008
Reed Business Information March 2006 - May 2007
Reed Business Information May 2000 - March 2006
Skills
E-commerce, Web Analytics, Online Marketing, Online Advertising, SEO, Email Marketing, Google Analytics, B2B, HTML, Digital Marketing, Mobile Devices, User Experience, Website Development, Coremetrics Analytics, Retail, Analytics, Public Speaking, Customer Service, Product Marketing, Strategy, CMS, Affiliate Marketing, Digital Strategy, Conversion Optimization, Integrated Marketing, Lead Generation, Product Development, Management, Marketing, Mobile Marketing, Multi-channel Marketing, Social Networking, Landing Page..., Web 2.0, nunchuck skills, Customer Acquisition, Web Marketing, Business Development, Cross-functional Team..., PPC, Omniture, Leadership, Interactive Marketing, SEM, CRM, Marketing Strategy, Google Adwords, Creative Direction, Social Media Marketing, Organic Search
Education
Union University 1994 — 1998
Creative Writing, Computer Science/English Literature/French Literature
University of Alabama 1993 — 1994
Economics
Granada Corporation September 2015 - Present
C3/CustomerContactChannels, Inc. July 2014 - June 2015
Asurion March 2014 - April 2014
Stream Global Services October 2012 - May 2013
Pace June 2012 - August 2012
Noble Logistics June 1993 - April 2012
Skills
Team Building, Sales, Coaching, Logistics, Customer Experience, Avaya, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, VoIP, Operations Management, Customer Service, Microsoft Word, Wireless, Customer Retention, Windows, Customer Support, Service Delivery, Windows XP, BPO, Android, Outlook, Process Improvement, Windows 7, Teamwork
Education
University of California, Berkeley 1994 — 1999
Bachelor of Business Administration (BBA), Business/Commerce, General
Rancho Verde High School 1983 — 1993
Diploma, General Studies
Asurion June 2013 - Present
Resource and Financial Management Systems August 2012 - May 2013
Nucor Steel May 2012 - August 2012
University of Alabama April 2011 - May 2011
Skills
Visual Studio, HTML, C++, C#, Security, SQL, Visio, Microsoft Office, JavaScript, Python, Adobe Creative Suite, Database Design, jQuery, jQuery Mobile, Java, X++, OLAP, Certified Scrum Master..., Business Intelligence, SharePoint, ASP.NET MVC, Microsoft SQL Server, XML, CSS, MVC, SSRS, Agile Methodologies, Windows, SSIS, Requirements Analysis, Programming, Git, TFS, Databases, .NET, ASP.NET, SDLC
Education
University of Alabama 2007 — 2013
Bachelor of Science, Business Administration; Management Information Systems
Asurion February 2015 - Present
Asurion October 2013 - February 2015
Murphy-Brown LLC March 2011 - September 2013
GTW Investments February 2009 - March 2011
Caterpillar Financial October 2007 - January 2009
Nissan North America 2006 - 2007
Caterpillar Financial 2004 - 2006
Ford Motor Credit Co. 1994 - 2004
Skills
Process Improvement, Access, Risk Management, Forecasting, Microsoft Excel, Data Analysis, Strategic Planning, Budgets, Management, Finance, Leadership, Financial Modeling, Pricing, Strategic Financial..., Analysis, Financial Analysis, Financial Planning
Education
Trevecca Nazarene University 1996 — 1997
BA, Economics & Finance
DCHS
DCHS
Dickson County Senior High
PerfectServe, Inc. October 2014 - Present
Perfectserve February 2008 - November 2014
Asurion October 2006 - January 2008
AllScripts April 2006 - 2006
MedSolutions April 2004 - April 2005
Marketlinx April 2003 - April 2005
GE Network Solutions October 2001 - April 2003
Terion Corporation October 1997 - October 2001
Blockbuster September 1996 - May 1997
Harris Corporation October 1989 - February 1996
Skills
Software Project..., Software Development, Databases, Database Design
Education
University of Central Florida 1985 — 1988
Bachelor of Science, Computer Science
Asurion July 2014 - Present
Thistle and Vine November 2014 - Present
Asurion May 2013 - July 2014
Asurion November 2011 - May 2013
Asurion June 2011 - November 2011
Vanderbilt University August 2009 - May 2011
Healthways August 2010 - November 2010
Dave Ramsey - Lampo Group May 2010 - August 2010
Rembert Food Enterprises Inc. July 2008 - December 2008
Rembert Food Enterprises Inc. October 2005 - July 2008
Skills
Training, Needs Analysis, Presentations, Survey Design, Feedback, Recruiting, Program Evaluation, Interpersonal Skill, Interpersonal..., Data Analysis, Talent Management, Interviews, College Recruiting, University Relations
Education
Vanderbilt University 2009 — 2011
M.Ed, Human Resource Development
University of Florida 2004 — 2008
B.S., Advertising
Westminster Academy 2000 — 2004
H.S. Diploma
Asurion January 2015 - Present
The Human Capital Group, Inc. August 2013 - December 2014
The Human Capital Group, Inc. August 2011 - August 2013
Freedom Schools, Children's Defense Fund 2009 - 2010
Law Office of Daniel Chaplin 2009 - 2010
Baker & Hostetler LLP 2003 - 2008
Skills
Talent Acquisition, Executive Search, Recruiting, Customer Service, Talent Management, Onboarding, Career Development, Organizational..., Human Resources, Leadership Development, Employee Relations, Performance Management, Applicant Tracking..., Succession Planning, Employer Branding
Education
University of Cincinnati College of Law 2002 — 2005
JD
Wittenberg University 1998 — 2002
BA, Economics
United BioSource Corporation September 2013 - Present
Cyberclick Marketing June 2013 - September 2013
Advantage-Tech November 2012 - March 2013
Store Financial June 2012 - October 2012
USDA July 2008 - June 2012
Arrowstream August 2006 - July 2008
Asurion January 2006 - June 2006
Educational Resources December 2003 - January 2006
ATG November 2002 - December 2003
SCWL Corp August 2001 - November 2002
Skills
Microsoft SQL Server, T-SQL, ASP, JavaScript, HTML, XML, Dreamweaver, XSL, Clipper, SQL, IIS, .NET, Database Design, SSRS, SharePoint, Databases, Disaster Recovery, ETL, SDLC, Database Administration, SQL Tuning, Stored Procedures, High Availability, Relational Databases, Windows Server, Cluster, database architecture, server architecture, VB Script, Team Leadership, Team Management, Unix, Visio, Software Documentation, System Administration, Data Warehousing, Business Analysis, Data Architecture, Server Architecture, VBScript, Data Modeling, Business Intelligence, SSIS, Software Development, Visual Basic, Enterprise Architecture, Access, Analysis Services, Troubleshooting, Cloud Computing
Education
Truman State University 1980 — 1985
BS, Computer Science And Business Administration
Fort Osage Area Vocational Technical 1979 — 1980
1 Year Certificate, Data Processing
Grain Valley High School 1976 — 1980
Diploma, High School/Secondary Diplomas and Certificates
Asurion June 2012 - Present
Checkster April 2012 - June 2012
KIT digital, Inc January 2012 - April 2012
Sezmi July 2008 - April 2012
Laszlo Systems May 2007 - July 2008
Laszlo Systems Inc May 2005 - April 2007
Openwave Inc February 2000 - December 2003
AtMotion Inc December 1998 - February 2000
Bull S.A. (France) January 1991 - June 1996
Skills
User Interface Design, Quality Assurance, Software Development, Spring, Mobile Devices, Java, Wireless, Java Enterprise Edition, Integration, Servlets, AJAX, JSP, User Interface, Web Applications, XML, Requirements Analysis, MySQL, LAMP, Security, jQuery, Agile Methodologies, Testing, Project Management, Web Development, Web Services, Architecture, Tomcat, PHP, Cloud Computing, Software Engineering, Agile Project Management, Scalability, Scrum, Linux, Architectures, JavaScript, ASP, Mobile Applications, Microsoft SQL Server, REST, Apache, Struts, Android, Perl
Education
Université catholique de Louvain 1985 — 1990
BS, Computer Science
Asurion April 2010 - Present
Alcatel-Lucent 2007 - 2008
Lucent 2000 - 2002
Lucent 2000 - 2001
Lucent LMDS 1998 - 2000
Skills
Mobile Devices, UMTS, Product Management, Telecommunications, Start-ups, Go-to-market Strategy, Wireless, Cross-functional Team..., Mobile Technology, Competitive Analysis, Strategic Partnerships, Product Marketing, Product Lifecycle..., VoIP, SaaS
Education
University of California, Berkeley, Haas School of Business 1996 — 1998
Universidad Metropolitana (VE) 1987 — 1992
Business, Management
Asurion September 2011 - Present
Latitude 36 / Asurion January 2011 - September 2011
Cybera, Inc February 2006 - July 2010
Global Service Solutions 2002 - 2005
InfoAdvantage, Inc 2000 - 2001
Skills
Planning, PMP, Process Improvement, Leadership, Visio, Project Management, Cross-functional Team..., Team Leadership, Software Project..., SharePoint, MS Project, Training, SDLC, Telecommunications, Requirements Analysis, Microsoft Office, Information Technology, Security, Vendor Management, VoIP, Windows, Cisco Technologies, Scrum, Agile Project Management, LAN-WAN, Agile Methodologies, MPLS, Information Security, Networking, Network Design, Managed Services, WAN, Team Building, Wireless, Cloud Computing, Management, Business Process..., Change Management, Service Delivery, Troubleshooting, Project Planning, IT Management, Project Portfolio..., Integration, Software Documentation, Disaster Recovery, Program Management, Business Analysis, PMO, IT Strategy
Education
Trevecca Nazarene University 2001 — 2002
B.A., Management
Asurion June 2014 - Present
Asurion January 2014 - June 2014
Asurion June 2012 - January 2014
Xerox April 2011 - June 2012
ACS, a Xerox Company October 2010 - April 2011
ACS, a Xerox Company April 2009 - October 2010
ACS, a Xerox Company January 2008 - April 2009
Gaylord Entertainment August 2006 - January 2008
ResortQuest International November 2005 - August 2006
North Highland June 2005 - November 2005
Skills
Cross-functional Team..., PMO, Project Management, PMP, Team Leadership, Leadership, Business Analysis, Management, Strategic Planning, Vendor Management, Agile Project Management, Project Planning, Software Documentation, IT Management, SDLC, Enterprise Software, Agile Methodologies, Change Management, IT Strategy, Integration, Program Management, Budgets, Project Portfolio..., Business Process..., Visio, ITIL, Human Resources, SQL, Process Improvement, Software Project..., MS Project, Requirements Gathering, Information Technology, Project Delivery, Resource Management, SharePoint, Systems Analysis, Requirements Analysis, IT Service Management, Business Requirements, Business Process, Business Intelligence, CRM, Data Center, Disaster Recovery, ERP, Enterprise Architecture, Governance, Outsourcing, Quality Assurance
Education
Oklahoma Wesleyan University
Bachelor
Tulsa Community College
Associates
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc April 2011 - February 2014
Wal-Mart October 2008 - April 2011
Cooper Homes August 2001 - July 2008
Skills
Category Management, Retail, Forecasting, Merchandising, Inventory Management, Management, Income Statement, Strategic Planning, Analysis, Process Improvement, Budgets, Account Management, Marketing Strategy, Sales, Sales Management, Customer Satisfaction, Team Building, Competitive Analysis, P&L Management, Pricing, Cross-functional Team..., Leadership, Operations Management, Training, Profit, Sales Operations, Strategy, Store Management, Supply Chain Management, Logistics, CPFR, Customer Service, Inventory Control, Customer Insight, Purchasing, Customer Retention, Team Leadership, Product Development, New Business Development, Vendor Management, P&L
Education
University of the Witwatersrand 1997 — 2000
MSc, Anthropology / Anatomy
University of Arkansas at Fayetteville 1992 — 1996
BA, Anthropology
Blue Cross Blue Shield of TN April 2011 - Present
Santa Rosa Consulting July 2010 - April 2011
Sitel 2007 - 2010
Asurion 2006 - 2007
Healthways 2001 - 2006
Gaylord Entertainment 2000 - 2002
Education
University of North Alabama 1981 — 1984
Bachelor of Science (BS), Social Work
University of Alabama in Huntsville
Masters, Human Resources
Asurion June 2014 - Present
Franke February 2013 - May 2014
Franke January 2011 - February 2013
McKesson Specialty Care Solutions April 2010 - December 2010
McKesson Specialty Care Solutions April 2007 - April 2010
Emdeon Business Services August 2005 - April 2007
Cardinal Health March 2003 - August 2005
Cardinal Health August 2003 - March 2004
Quebecor World September 2002 - July 2003
Quebecor World March 2002 - September 2002
Skills
Business Analysis, Reporting Design, Lean Sigma, Excel, Process Improvement, Reporting & Analysis, Report Writing, Continuous Improvement, Six Sigma, Microsoft Excel, Problem Solving, Healthcare, Supply Chain, Microsoft Office, Project Management, Budget, Operational Efficiency, Business Process..., Sales Operations, Data Analysis, Business Process, Leadership, Finance, SAP, Cross-functional Team..., Program Management, Accounting, Purchasing, Pricing, Payroll, Forecasting, Business Intelligence, Training, Analysis, Management, Budgets, Accounts Receivable, Accounts Payable, Account Reconciliation, Software Documentation
Education
University of Alabama 1998 — 2001
Bachelor of Science, Finance
Asurion September 2013 - September 2015
Skills
Business Analysis, Project Management, SQL, SDLC, Microsoft SQL Server, Visio, Call Centers, ITIL, Requirements Analysis, Software Project..., Leadership, SharePoint, Vendor Management, Team Leadership, Integration, Agile Methodologies, Training, Troubleshooting, Customer Service, Management, Team Building, Microsoft Excel, Process Improvement, Customer Satisfaction, Microsoft Office, Customer Experience
Education
University of Advancing Technology 2005 — 2009
Computer Software Engineering
Asurion January 2014 - Present
Concentrix February 2013 - January 2014
Frontier Communications March 2010 - March 2013
Frontier Communications March 2007 - March 2010
Frontier Communications September 2005 - March 2007
Frontier Communications September 2004 - September 2005
Frontier Communications August 2003 - September 2004
Frontier Communications March 2001 - August 2003
Skills
Salesforce.com, Sales Management, VoIP, vSphere, IP Technologies, VMware, VMware Infrastructure, Sales Channel..., Sales Operations, Metro Ethernet, SharePoint, Direct Sales, Training Delivery, Cloud Computing, Training, CRM, Quality Center, Brio Reports, Brio Query, Data Warehousing, AS400 system, TBS, Arbor, SQL, GUI, NGS, Data Center, Disaster Recovery, Microsoft Office, Product Marketing, VDSL, Mitel 3300, Avaya, Cisco Technologies, Telecom Switching, MySQL, Salesforce Training, Managed Services, IP, Telecommunications, Telephony, Unified Communications, Management, Call Centers
Education
State University of New York at Albany 1996 — 2000
West Irondequoit High School 1992 — 1996
Asurion December 2003 - Present
Asurion 2003 - Present
Verizon Wireless November 1995 - November 2003
Verizon Wireless 1999 - 2003
Skills
Wireless, Call Centers, Sales, Strategy, Telecommunications, Client Services, Leadership, Vendor Management
Education
University of California, Santa Barbara 1982 — 1986
Cowan Benefit Services May 2013 - Present
Cowan Benefit Services July 2006 - May 2013
Cowan Benefit Services July 2004 - June 2006
Asurion 2000 - 2004
MedSolutions 1998 - 2000
HCA 1997 - 1998
KPMG US 1995 - 1996
Skills
Process Improvement, Customer Service, Health Insurance, Project Management, Microsoft Office, Program Management, Call Center, Employee Benefits, Microsoft Excel, Insurance, Change Management, Benefits Administration
Education
Vanderbilt University - Owen Graduate School of Management 1993 — 1995
MBA, Accounting and Finance
University of Florida 1987 — 1991
BSBA, Finance
University of Florida - Warrington College of Business Administration 1987 — 1991
BSBA, Finance
The Answer Company December 2013 - Present
Asurion April 2013 - Present
Accenture April 2003 - March 2013
westgate 2003 - 2007
BC Hydro January 2001 - March 2003
Accenture 1999 - 2001
ALPAC Corporation May 1998 - July 1999
Asterix June 1995 - February 1997
Skills
Business Analysis, Microsoft SQL Server, SQL, Requirements Analysis, Software Development, Oracle, PL/SQL, ASP.NET, C#, Java, .NET, Database Design, XML, Data Modeling, Databases, Unix Shell Scripting, Business Intelligence, Solution Architecture, Agile Methodologies, Testing, SOA, Requirements Gathering, Software Project..., Visual Studio, SDLC, SharePoint, WCF, Enterprise Architecture, T-SQL, Agile Project Management, Scrum, Integration, Systems Analysis, Visual Basic, Data Warehousing, Crystal Reports, Java Enterprise Edition, IIS, Business Process, MySQL, UML, Design Patterns, Architectures, OOP, Web Services, Eclipse, Quality Assurance, Software Design, VBA, JavaScript
Education
Information Technology Institute 1999 — 2000
Applied Information Technology, Software development
Universitatea „Politehnica” din Timișoara 1986 — 1992
masters, civil engineering
Gojdu 1982 — 1986
Diploma, Mathematics and Physics
Asurion August 2007 - Present
Asurion September 2007 - June 2009
Sprint 1997 - 2005
Skills
Call Center Management, Process Improvement, Vendor Management, Customer Satisfaction, Wireless, Telecommunications, Customer Experience, Workforce Management, Program Management, Customer Retention, Account Management, Business Analysis, Team Leadership, Project Management, Operations Management, Change Management, Leadership, Strategic Planning, IVR, Team Building
Education
University of Arkansas 1990 — 1994
BA, Communications
Value Payment Systems, LLC February 2015 - Present
Asurion June 2013 - February 2015
CHS August 2007 - June 2013
Education
University of Alabama 2001 — 2005
Bachelor's degree, Health/Health Care Administration/Management
University of Alabama
Health Care Management, Health/Health Care Administration/Management
TriNet July 2015 - Present
HealthStream July 2013 - June 2015
HealthTrust Purchasing Group March 2011 - June 2013
Asurion June 2010 - January 2011
Blue Shield of California May 2009 - August 2009
TriNet July 2006 - July 2008
The Segal Company January 2005 - July 2006
Skills
Strategy, Competitive Analysis, Product Management, Process Improvement, Employee Benefits, Organizational..., Negotiation, Healthcare, Strategic Planning, Project Management, Team Leadership, Product Development, Cross-functional Team..., Customer Service, Risk Management, Change Management, Problem Solving, Performance Management, Business Strategy, Business Development, Business Analysis, Entrepreneurship, Team Building, Management Consulting, Program Management, Financial Analysis, Data Analysis, Leadership Development, Market Research
Education
Vanderbilt University - Owen Graduate School of Management 2008 — 2010
MBA, Corportate Strategy and Human Organization and Performance
University of California, Santa Barbara 2000 — 2003
BA, Psychology and Law and Society
Asurion May 2013 - Present
Education
University of Florida 2004 — 2008
BS in Business Administration: Warrington College of Business, Marketing and Entrepreneurship
Hillsborough High School 2000 — 2004
Sierra Nevada Corporation June 2012 - Present
Boone, Brandon, Johnston and Evans, Inc December 2008 - March 2012
Healthways December 2006 - December 2008
Asurion September 2003 - December 2006
ConAgra Foods 2001 - 2002
Louisiana Pacific Corporation August 1997 - June 2001
Skills
Benefits, Benefit Administration, HRIS, PeopleSoft, Healthcare, Benefits Administration, Talent Acquisition, Employee Benefits, Human Resources, Leadership, Program Management, Personnel Management, Strategy, Process Improvement, Onboarding, Management, Talent Management, Training, Payroll, College Recruiting, Applicant Tracking..., Deferred Compensation, Time Management, System Administration, Employee Relations, Strategic Partnerships, Recruiting, Mergers & Acquisitions, ADP Payroll, Project Management, Customer Service, Budgets, Workforce Planning, Health Insurance, Cross-functional Team..., Performance Management, Organizational..., Team Building
Education
University of Arizona 1989 — 1994
Bachelor of Science (B.S.), Political Science, Anthropology, Japanese Language/Cultural Studies
Sunset High School
SAIC October 2008 - Present
Asurion May 2005 - October 2008
Skills
Needs Analysis, Captivate, Instructional Design
Education
Tusculum College
BS, Organizational Management, Business
University of Phoenix
Master's Degree, Education, Adult Education
Asurion May 2015 - Present
Store Opening Solutions LLC July 2014 - May 2015
Milwaukee Electric Tool November 2009 - April 2014
DHL Global Forwarding March 2000 - February 2009
Interline Brands September 1997 - February 2000
Skills
3PL, Supply Chain
Education
Trevecca Nazarene University 1993 — 1994
Asurion 2011 - Present
N.E.W. Customer Service Companies, Inc (Acquired by Asurion) January 2006 - Present
WaCA (Acquired by Asurion) July 2002 - January 2006
IVEX 2000 - 2001
Skills
SDLC, Agile Methodologies, Pega BPM, Pega PRPC, Scrum, Troubleshooting, Integration, SQL, Requirements Analysis, Visio, Cross-functional Team..., Process Improvement, Quality Assurance, Liason, Business Analysis, Technical Documentation, Microsoft SQL Server, XML, Web Services, Windows, C, HTML, ASP, C++, PHP, Gentran Integrated..., EDI, Java, JavaScript, UML, Secure FTP, Technical Support, Training, Software Development
Education
University of Alabama
Electrical & Computer Engineering, Computer Engineering, Software Engineering, Microcontrollers, Electrical Engineering
Pega
MEDHOST May 2014 - Present
Asurion February 2009 - 2014
Turner Machine Company November 2006 - December 2008
Skills
HTML 5, CSS3, jQuery, jQuery Mobile, Adobe Creative Suite, SASS, Bootstrap, WordPress, User Interface Design, Responsive design, CodeIgniter, Joomla, Photoshop, Fireworks, Information Architecture, Mockups, Usability, Accessibility, JIRA, Confluence, Lucidchart, Balsamiq, Microsoft Office, Process Improvement, CSS, Adobe Fireworks, Wireframes, HTML5, Web Applications, JavaScript, Integration, Front-end, HTML, PHP, User Interface, CMS
Education
University of Evansville 1999 — 2003
Bachelor of Arts (B.A.), Writing, General, 3.75
Asurion September 2014 - Present
Asurion July 2012 - September 2014
Vintner's Circle July 2009 - March 2013
Atlas Communications Technology Inc. October 2009 - June 2012
ThruPoint Inc. May 2007 - October 2009
Johnson & Johnson May 2006 - January 2007
Unisys 2001 - 2006
Active Solutions 1999 - 2000
Direct Connect Communications 1996 - 1998
Skills
Cisco Technologies, Avaya, Juniper, Telecommunications, Telephony, VoIP, Disaster Recovery, Network Architecture, Data Center, WAN, Network Design, Unified Communications, ITIL, VMware, TCP/IP, Security, SIP, Cisco Call Manager, Integration, Vendor Management, IT Operations, Computer Network..., VPN, IT Management, Networking, Infrastructure, English language skills, Technical Support, Network Engineering
Education
University of Delaware 1991 — 1994
MIS
Ward Melville High School 1987 — 1991
Regents Diploma, Business and Computer Science
Asurion September 2003 - Present
Stream International October 2000 - August 2003
Northern Arizona University August 1986 - October 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop
Education
University of Delaware 1970 — 1972
Asurion May 2013 - Present
Asurion August 2012 - May 2013
Asurion August 2011 - August 2012
Master Staff November 2010 - August 2011
Xerox April 2010 - November 2010
IDR, Inc. October 2009 - April 2010
Skills
SDLC, Quality Assurance, Requirements Analysis, Software Quality..., Test Planning, Testing, Test Automation, Agile Methodologies, SQL, Software Project..., Process Improvement, Integration, User Acceptance Testing, Vendor Management, Requirements Gathering, Visio, Business Analysis, Scrum, Microsoft SQL Server
Education
University of Florida 2003 — 2008
Bachelor's of Science, Computer Science
Amazon September 2014 - Present
Appia June 2013 - August 2014
Asurion January 2012 - June 2013
Allan Hancock College January 2007 - May 2008
Skills
Java, Python, C++, Web Development, Programming, Software Development, Android, Ruby, Linux, Mobile Applications, Eclipse, Unix, XML, Perl, HTML, Teamwork, PostgreSQL, MySQL, Agile Methodologies, Databases, JavaScript, Software Engineering, C, Django, Natural Language..., Microsoft Office, Microsoft Excel, Social Media, Git, Apache, Database Design, REST, Server Programming, SDL, Mobile Phone Apps, Microsoft Word, Kafka, Scala, Librato, Data Processing, Algorithms, Vertica, Unit Testing
Education
University of California, Santa Barbara 2009 — 2011
Bachelor of Science, Computer Science, 3.31
Asurion March 2013 - Present
Asurion January 2006 - Present
lock\line 2005 - 2006
DST Systems January 1985 - December 2005
DST Canada 1999 - 2002
Education
University of Central Missouri 1982 — 1986
Bachelor of Science in Business Administration, Majors in Accounting and Computer Information Systems
Asurion February 2014 - Present
Skills
Legal Research, Litigation, Legal Writing, Civil Litigation, Courts, Government, Employment Law, Appeals, Corporate Law, Public Policy, Administrative Law
Education
Tulane Law School
Loews Hotels July 2015 - Present
Sheraton Music City Hotel April 2015 - July 2015
Aerotek December 2013 - March 2015
Asurion September 2013 - December 2013
Asurion April 2012 - September 2013
Holiday Inn January 2013 - May 2013
Skills
Customer Service, Microsoft Office, Organization, Data Entry, Microsoft Word, Social Networking, Team Leadership, PowerPoint, Microsoft Excel, Telephone Skills, Customer Experience, Networking, Office Management, Hotels, Interviews, Human Resources, Leadership, Sales, Retail, Management, Access, Public Speaking, Training, Event Planning, Customer Satisfaction, Time Management
Education
Trevecca Nazarene University 2014 — 2016
Master of Business Administration (MBA), Management and Leadership
Tennessee State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services/ General Management
Asurion November 2007 - Present
Cummins Inc. January 2005 - April 2007
American Standard April 2003 - June 2004
Nortel Networks February 1995 - June 2002
Skills
Accounts Payable, Expense Administration, Shared Service Center, 1099 Preparation, Microsoft Word, Microsoft Office, Microsoft Excel
Education
Trevecca Nazarene University
Bachelor's degree, Business Administration and Management, General
Alfa Insurance August 2014 - Present
Asurion February 2012 - February 2014
The Scruggs Group June 2008 - December 2011
Automobile Club of Southern California May 2006 - June 2008
Milliman June 1998 - October 2005
Skills
Actuarial Science, Insurance, VBA, Microsoft Excel, Actuarial Consulting, PowerPivot, SQL, R, PowerPoint, Microsoft Acces, Access, Data Analysis, Reinsurance
Education
University of Central Oklahoma 1995 — 1998
Bachelor of Science (B.S.), Actuarial Science, 3.9
Asurion April 2015 - August 2015
ACARD Technology December 2013 - May 2014
Gatten Sushi August 2012 - March 2013
UC Irvine July 2012 - September 2012
Anteater Express July 2010 - July 2012
Chinese Association at UCI July 2010 - July 2012
Skills
Analysis, Research, Customer Service, Community Outreach, Microsoft Office, Microsoft Excel, Environmental Awareness, Microsoft Word, Teamwork, Project Management, Operations Management
Education
UC Irvine 2008 — 2012
Bachelor of Science (B.S.), Environmental Science
University of California, Irvine 2008 — 2012
Bachelor's degree, Earth and Environmental Sciences
Purina Mills, LLC (Land O'Lakes, Inc) January 2014 - Present
HMSHost April 2012 - January 2014
Asurion July 2011 - April 2012
Education
University of Arkansas at Pine Bluff 2003 — 2009
Bachelor of Science (BS), Industrial Technology/Technician
Asurion June 2014 - Present
Accurate Placement January 2014 - Present
Verizon, Inc January 2012 - January 2013
Alhambra Unified School District January 2007 - January 2012
Starbucks Coffee Company January 2005 - January 2006
Glendale Community College January 2003 - January 2004
American Express January 2002 - January 2003
McGraw Hill Financial January 2001 - January 2002
Cox Communications January 2000 - January 2001
Atlanta Committee for Public Education January 1999 - January 2000
Skills
Vendor Management, Account Management, Human Resources, Management
Education
University of California, Santa Barbara
B.A, Communications
Citizens Bank & Trust March 2015 - Present
Bank of America July 2011 - March 2015
Asurion July 2004 - November 2008
Skills
Microsoft Word, Sales, English
Education
Universidad Nacional Autónoma de México
6 semesters in International Relations, International Relations and Affairs
Asurion March 2009 - Present
Wells Fargo December 2006 - February 2008
West Corporation January 2006 - December 2006
Skills
Computer Literate...., Also good with the..., Ability to touch type., Ability to navigate..., Basic understanding of..., Knowledge in..., Fast Learner, Good interpersonal...
Education
University of Pheonix 2011 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Truckee Meadows Community College 2001 — 2002
Associate of Arts (A.A.), General Education
Asurion Audit SeniorDeloitteAugust 2006 - December 2009
Education
University of Alabama
Master's Degree, Masters Degree of Accountancy