Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion August 2014 - Present
Maggiano's Little Italy June 2014 - August 2014
Maggiano's Little Italy March 2014 - August 2014
Maggiano's Little Italy February 2013 - August 2014
Arena's Sport's Grill August 2011 - July 2013
Stream Global Services January 2010 - May 2011
Skills
Workforce Management, Transition Management, Service Delivery, Customer Experience, Inbound Marketing, Team Management, Call Centers, Retail Banking, Branch Banking, Call Center Development, Delphi Certified, Office Administration, Bartending, Customer Service, Technical Support, Employee Training, Microsoft Office, Sales Operations, Customer Satisfaction, Management, CRM, Sales, Training, Food & Beverage, Time Management, Communication
Education
Glendale Community College
Clinical Psychology
University of Phoenix
Business, Management, Marketing, and Related Support Services
Deloitte Transactions and Business Analytics LLP August 2015 - Present
Deloitte Transactions and Business Analytics LLP May 2013 - Present
Asurion January 2012 - May 2013
Newell Rubbermaid May 2011 - August 2011
Georgia Tech Alumni Association February 2010 - March 2011
Georgia Tech Career Services 2011 - 2011
OpenStudy.com August 2010 - December 2010
Bank of America January 2009 - August 2010
Jacket Micro Devices May 2008 - August 2008
Columbia County News-Times 2006 - 2007
Skills
Microsoft Office, InDesign, Illustrator, SAP Implementation, PowerPoint, Microsoft Excel, Microsoft Word, Visio, Project Management, Photoshop, HTML, Spanish, Data Analysis, Social Media, Research, Program Management, SharePoint, Business Analysis, Analysis, Agile Methodologies, Strategy, Scrum, Process Improvement, Software Documentation, Vendor Management, Business Process..., Technical Writing, Fundraising, Requirements Analysis, Requirements Gathering, Cross-functional..., Leadership
Education
Georgia Institute of Technology 2007 — 2011
Bachelor of Science, Management
Georgia Institute of Technology - Georgia Tech College of Management 2007 — 2011
Management, Marketing, Information Technology
McWane, Inc. June 2015 - Present
Confidential February 2015 - May 2015
Asurion 2010 - December 2014
Motorola June 2000 - May 2010
Arthur D. Little, Inc. May 1997 - June 2000
Accenture November 1991 - May 1995
Skills
Cross-functional Team..., Product Management, Go-to-market Strategy, Mobile Devices, Wireless, Program Management, Telecommunications, Strategic Partnerships, Product Development, Product Lifecycle..., Product Marketing, Six Sigma, Operations Management, Management, Strategy, Competitive Analysis, Business Development, Leadership
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
MBA
Georgia Institute of Technology 1986 — 1990
BAE
Lucid, LLC October 2014 - Present
Lucid, LLC January 2014 - October 2014
New Orleans Saints October 2013 - January 2014
Asurion June 2013 - September 2013
Office of Institutional Research, Freed-Hardeman University March 2012 - May 2013
Skills
Mathematics, Programming, Microsoft Excel, Data Mining, Research, C++, Communication Skills, Close Attention to..., Python, Teaching, Educational Technology, PowerPoint, Microsoft Office, Staff Development, OS X, Microsoft Word, Customer Service, Social Media
Education
Freed-Hardeman University 2009 — 2013
Bachelor of Science (B.S.), Mathematics
Walker Valley High School 2005 — 2009
Apple November 2014 - Present
support.com September 2013 - June 2014
Asurion January 2013 - September 2013
Mill Creek Eco Resort March 2010 - August 2012
Skills
Network Administration, Project Management, Game Development, Programming, Web Development, Technical Support, Customer Service, Digital Forensics, Penetration Testing, Linux System..., Windows, Marketing, Wireless Networking, Security, Databases, Troubleshooting
Education
Full Sail University 2014 — 2016
BS - Computer Animation, Animation, Interactive Technology, Video Graphics and Special Effects, Freshman
ITT Technical Institute-Indianapolis
Not Finished, Cyber/Computer Forensics and Counterterrorism
Asurion August 2013 - Present
Taylor Winfield July 2012 - July 2013
Korn/Ferry Futurestep August 2011 - July 2012
Martin Fletcher 2010 - 2011
Georgia Tech Institute for Electronics and Nanotechnology 2006 - 2007
Skills
Talent Acquisition, Employee Relations, Contract Negotiation, Customer Relations, Research, Hiring, Account Management, Competitive Analysis, Business Strategy, Healthcare, Coaching, Team Building, Public Speaking, Sourcing, Problem Solving, Recruiting, Management, Project Management, Social Networking, Budgets, Customer Service, Process Improvement, Team Leadership, Leadership, Technical Recruiting
Education
Georgia Southern University 2008 — 2010
Bachelors, General studies
Georgia Institute of Technology 2005 — 2008
STaC, Comm
Voltus Designs August 2014 - Present
Asurion September 2013 - November 2014
Sprint Nextel March 2009 - September 2012
Skills
Customer Service, Telecommunications, IT Solutions, Networking, Web Design, Computer Hardware, Computer Repair, Photoshop, Social Networking, Solution Selling, Customer Retention, Customer Satisfaction, Time Management, Sales
Education
Glendale Community College 2011 — 2013
ABUS-SR, Business Administration and Management, General
Convergys October 2014 - Present
Asurion 2014 - 2014
MG Plumbing Inc. 2006 - 2009
Tele-Sales Systems 2000 - 2001
Education
Glendale Community College
Rio Salado Community College
eBECS August 2014 - Present
Tokio Marine Technologies April 2012 - August 2014
Asurion March 2011 - April 2012
Asurion June 2009 - March 2011
Georgia Institute of Technology 2008 - 2009
AutoTrader.com May 2008 - August 2008
Skills
SQL, SSAS, SSRS, SSIS, C#, Business Intelligence, Analysis Services, ETL, Microsoft SQL Server, Databases, Visio, Dimensional Modeling, Data Analysis, Data Warehousing, Enterprise Software
Education
Georgia Institute of Technology 2005 — 2009
Bachelor's, Industrial Engineering
State Farm September 2013 - Present
United Way of the Brazos Valley July 2013 - September 2013
Asurion December 2011 - June 2013
Jeld-Wen February 2011 - December 2012
Canby Grove Christian Camp and Conference Center June 2009 - October 2010
JCPenney February 2008 - June 2010
Skills
Customer Service, Organization, Research Information, Library Skills, Formatting Documents, Essays, Technical Support, Spreadsheets, Filing, Telephone Skills
Education
George Fox University 2006 — 2010
Bachelor of Arts, History
Asurion March 2010 - Present
Asurion March 2006 - March 2010
AOL August 1998 - March 2006
Education
George Mason University 1994 — 1997
Asurion August 2007 - Present
Skills
Call Centers, Cross-functional Team..., Mobile Devices, Customer Satisfaction, Team Leadership, Leadership, Vendor Management, Salesforce.com, Troubleshooting, Process Improvement, Telecommunications, Customer Experience, Software Documentation, Product Management, Training, Program Management, Management, Team Building, Customer Service, Performance Management, Customer Retention, Operations Management, Employee Relations, Coaching
Education
Grand Canyon University 2005 — 2006
Master's degree, Educational, Instructional, and Curriculum Supervision
The Home Depot March 2015 - Present
Asurion March 2014 - March 2015
Asurion January 2013 - March 2014
Asurion January 2012 - December 2012
Asurion March 2011 - January 2012
Asurion September 2010 - March 2011
Asurion June 2009 - September 2010
Skills
Product Management, Program Management, Business Analysis, Agile Methodologies, Cross-functional Team..., Process Improvement, SDLC, Management, Visio, Analysis, Software Development, Analytics, MS Project, Data Analysis, Java, Leadership, Project Management
Education
Georgia Institute of Technology 2004 — 2008
Bachelor's of Science, Industrial & Systems Engineering
Georgia Institute of Technology 2008 — 2008
Certificate, Engineering Entrepreneurship
Villanova University 2011 — 2011
Certification, Six Sigma Green Belt
Scrum Alliance 2013 — 2013
Certified Scrum Master
LifePoint Health December 2014 - Present
TN United Soccer Club August 2014 - Present
Asurion October 2013 - November 2014
HCA March 2007 - September 2013
Holladay Properties, Inc January 2005 - March 2007
RE/MAX Choice Properties November 2002 - January 2005
Skills
Medical Office, Tenant Representation, Hospitals, Real Estate, Leases, Lease Administration, Investment Properties, Contract Negotiation, Real Estate Development, Disposition, Financial Analysis, Real Estate Transactions, Corporate Real Estate, Tenant, Budgets, Due Diligence
Education
Georgetown College 1996 — 1999
Bachelor of Science, Finance, Psychology Minor
Belmont University 2013 — 2013
Certificate in Management
Volunteer State Community College 2013 — 2013
Basic Home Construction
Western Kentucky University 1994 — 1996
Business Education
Virginia Military Institute 1993 — 1994
Business
Hendersonville High School 1990 — 1993
Culver Military Academy 1990 — 1992
Naval SS '92
Asurion June 2013 - Present
Target MarkeTeam January 2013 - May 2013
McKenney's, Inc January 2010 - May 2012
Georgia Institute of Technology May 2009 - August 2009
Frederick Brown Jr. Amphitheater May 2006 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Matlab, Data Analysis, Engineering, Access, Project Management, Visio
Education
Georgia Institute of Technology 2008 — 2013
Bachelor of Science, Industrial and Systems Engineering
Study Abroad - Georgia Tech Lorraine 2010 — 2010
Asurion December 2014 - Present
Asurion May 2014 - December 2014
eLEAD January 2013 - May 2014
eLEAD June 2012 - January 2013
eLEAD August 2010 - June 2012
eLEAD January 2010 - August 2010
eLEAD June 2009 - January 2010
Skills
Customer Retention, Customer Service, Customer Satisfaction, Leadership, Automobile, Profit, Automotive, Sales Operations, Vehicles, Team Building, Sales Process, Automotive Aftermarket, Call Centers, Time Management, Phone Etiquette, Training, Team Leadership, Operations Management, Employee Training, CRM, Cold Calling, Sales Management, Coaching, Process Improvement, Management, Customer Experience, Marketing, Strategic Planning, Marketing Strategy, Teamwork
Education
Georgia Military College-Valdosta Campus 2011 — 2012
Associate of Science (A.S.), Secondary Education and Teaching
GameStop June 2015 - Present
GameStop June 2015 - Present
SYNNEX Concentrix Corp January 2015 - May 2015
Asurion November 2013 - November 2014
Asurion September 2013 - November 2013
Cox Communications April 2011 - April 2013
Stream Global Services February 2008 - November 2010
Skills
Customer Satisfaction, Customer Support, Customer Service, Customer Retention, Sales Management, Customer Management, Direct Sales, Software Installation, Hardware Installation, Computer Repair, Technical Support, Training, Employee Engagement, Call Centers, Team Building, Telecommunications, Software Documentation, Customer Experience, Leadership, Troubleshooting, Team Leadership, Management, Process Improvement
Education
Full Sail University 2015 — 2018
Bachelor's degree, Graphic Design
Rio Salado College 2011 — 2012
Certificate, Broadband Telecommunications Technical Support Services, 3.95
Rio Salado College 2005 — 2005
Certificate, Corrections
CRS Jewelry Services October 2012 - Present
Lindell Jewelers September 2011 - October 2012
Asurion June 2009 - September 2011
NEW Corporation August 2008 - June 2009
Skills
Jewelry Design, Metalsmithing, Wax Carving, CAD/CAM, Jewelry, Gemology, 3D Printing, Merchandising, Wholesale, Customer Service, Platinum, Gold, Retail, Diamond Grading, Diamonds, Gems, Pearl, Diamond Jewelry, Microsoft Office, Visual Merchandising, Designer Jewelry, Handmade Jewelry, Necklaces, Silversmithing, Fashion Jewelry, Watches, Bracelets, Fashion, Earrings, Styling, Silver, Stone Setting, Luxury Goods, Luxury
Education
Gemological Institute of America
Graduate Jeweler, Gemology, Jewelry Manufacturing Arts
Hewlett-Packard 2010 - Present
FAW Consultants 2007 - 2014
Abbott Vascular Devices 2009 - 2010
CUSTOMatrix, Inc. 2009 - 2010
Zero.com 2007 - 2009
United Heatlhcare Group 2007 - 2008
DigiScript 2005 - 2007
State of Tennessee 2004 - 2005
Asurion 2004 - 2004
Bristol-Myers Squibb 2001 - 2004
Skills
Cross-functional Team..., Program Management, Strategy, CRM, Leadership, Business Process..., Management, Business Intelligence, Process Improvement, Change Management, Business Development, Project Management, Sales, Marketing, Start-ups, Integration, Strategic Planning, Organizational..., Business Process, Training, Healthcare, Analysis, Market Research, Clinical Research, Analytics, Finance, Pharmaceutical Industry, Cloud Computing, Customer Service, Six Sigma, Business Analysis, Management Consulting, Biotechnology, Strategic Alliances, SDLC, Reporting, Predictive Analytics, e-Detailing, -Sampling,...
Education
University of California, San Diego 2009 — 2010
Certification, Clinical Trials Design and Management
University of Phoenix 2006 — 2009
DM, Doctorate of Business Management
Georgetown University 2006 — 2007
SELP Certification, Senior Executive Leadership
University of Illinois Springfield 1999 — 2000
MSMIS, Management of Information Systems
New Mexico State University 1996 — 1997
MPH, Public Health, Epidemiology, Health Education
Middle Tennessee State University 1992 — 1995
BA, International Relations and Spanish Literature
Henderson Hutcherson & McCullough, PLLC June 2013 - Present
Asurion November 2010 - June 2013
Fort Hays State University August 2006 - August 2010
Spirit AeroSystems May 2009 - July 2009
Skills
Business Analysis, Active Directory, Integration, Troubleshooting, Networking, Microsoft SQL Server, Windows Server, Network Administration, Servers, Telecommunications, Technical Support, System Administration, Computer Hardware, Windows 7, TCP/IP, System Deployment
Education
Fort Hays State University 2005 — 2010
B.B.A., Management Information Systems
Asurion April 2012 - June 2015
Wyndham Vacation Ownership October 2010 - April 2012
ACCENT Marketing July 2006 - October 2010
Cingular Wireless 2004 - 2005
Wells Fargo Consumer Credit Group 2002 - 2003
Allstate Insurance April 1999 - April 2001
RMIS August 1997 - April 1999
Skills
Organizational..., Training & Development, Delivering Results, Operations Management, Call Center, Customer Service, Telecommunications, Insurance, P&L, Property & Casualty..., Quality Assurance, Leadership Development, Contact Centers, Employee Training, Income Statement, Call Centers, Employee Relations, Team Building, Workforce Management, Training, Troubleshooting, Leadership, Customer Experience, Sales, Software Documentation, Management, Team Leadership, Performance Management, Process Improvement, Program Management, Coaching, Customer Satisfaction, Time Management, Customer Retention
Education
Fullerton College 1995 — 1999
Asurion June 2009 - Present
Lawton Publishing Company February 2001 - June 2009
Skills
Customer Service, Customer Experience, Customer Satisfaction, Troubleshooting, Process Improvement, Technical Support, Customer Retention, Microsoft Office, Telecommunications, Call Center
Education
Cameron University 2008 — 2009
Great Plains Technology Center 1998 — 1998
Accounting
The Coca-Cola Company October 2012 - Present
The Coca-Cola Company March 2010 - September 2012
Spheris March 2007 - March 2010
Spheris March 2007 - March 2009
Asurion June 2006 - March 2007
Coca-Cola Enterprises July 2003 - May 2006
Skills
Analytics, Analysis, Business Analysis, Business Intelligence, Business Objects, Business Process..., Change Management, Cross-functional Team..., Data Analysis, Leadership, Management, Process Improvement, Program Management, Project Planning
Education
Georgia Institute of Technology 2002 — 2005
BS, Industrial & Systems Engineering
Tennessee Department of Transportation 2012 - Present
Health Care Business Venture Project 2011 - 2014
Asurion 2010 - 2012
B&H Publishing Group 2007 - 2010
B&H Publishing Group 2001 - 2006
Ingram Industries Inc. 1994 - 2001
Willis Corroon Corporation Of Kansas 1983 - 1994
Skills
Accounting, Operations Management, Managerial Finance, Forecasting, Business Analysis, Budgets, Analysis, Access, Process Improvement, Management, Accounts Payable, Microsoft Excel, ERP, Training, Project Planning, Project Management, Strategy, Business Process, Inventory Management, Finance
Education
Vanderbilt University - Owen Graduate School of Management
Master of Business Administration
Friends University
Bachelor of Science Degree, Mathematics
Lipscomb University
Wichita State University
Asurion September 2013 - Present
Asurion February 2013 - September 2013
Asurion January 2011 - February 2013
Genna jewelers February 2005 - December 2010
Skills
Communication, Handmade Jewelry, Hands-on Training, Team Leadership, Jewelry, Jewelry Design, Process Improvement..., Gemology, Watches, Stone Setting, Silver, Customer Service, Customer Engagement, Problem Solving, Employee Engagement
Education
Gemological Institute of America-New York 2005 — 2005
Stewart's international school for jewelers 2005 — 2005
AT&T Mobility March 2013 - Present
Asurion April 2012 - March 2013
AT&T November 2000 - April 2012
Skills
Microsoft Office, MS Project, Outlook, Microsoft Excel, Microsoft Word, SharePoint, PowerPoint, Visio, Telegence, Agile Project Management, Agile Vision, Software Quality..., IT systems development, ClearQuest, Remedy Ticketing System, CA Clarity, Project Planning, Program Management, SDLC, Software Project..., Project Management, PMP, PMO, Scrum, Testing, Cross-functional Team..., Microsoft Project
Education
Grambling State University 1991 — 1995
Bachelor of Science (B.S.), Business Management
Project Management Institute
Project Management
The University of Texas Southwestern Medical Center at Dallas 1999 — 1999
State of Texas License, Emergency Medical Technology/Technician (EMT Paramedic)
Asurion May 2011 - Present
EFT Source July 2007 - January 2011
Apex Systems 2011 - 2011
Jack in the Box 1999 - 2007
US Army 1982 - 2004
Pierce College 1997 - 1999
Group Health Cooperative October 1994 - November 1997
Skills
Training, Business Analysis, Team Building, Troubleshooting, Strategic Planning, Visio, MS Project, Process Improvement, Team Leadership, Management Consulting, Leadership, Management, Project Management, Cross-functional Team..., Analysis, Telecommunications, Access, Business Process, Program Management
Education
Georgia College and State University 1980 — 1982
bba, Marketing
Georgia Military College 1976 — 1978
Asurion January 2014 - Present
JTB Enterprises September 2012 - Present
CVS Pharmacy April 2011 - April 2012
WAL-MART CORP December 2008 - September 2010
Skills
Pharmacy Automation, Pharmacy, Pharmacists, Prescription, Pharmacueticals, Access, Medication Therapy..., Retail, Community Pharmacy, Compounding, Patient Counseling, Pharmacy Practice, Immunization, Clinical Pharmacy, Pharmacy Benefit..., Certified Immunizer, Pharmacy Technicians, Medicare Part D, Hospital Pharmacy, Clinical Pharmacology, Patient Education
Education
Gwinnett Technical College 2014 — 2017
Bryman College 2002 — 2003
Diploma, Pharmacy Technician/Assistant
Asurion July 2014 - Present
West Corporation October 2010 - July 2014
AT&T Global Services July 2012 - January 2013
MarketLinkx Direct November 2010 - January 2012
Outcomes Health Information Solutions January 2011 - May 2011
UnitedHealthcare November 2003 - May 2007
Skills
Customer Service, Account Management, Call Centers, CRM, Sales, Sales Management, Contract Negotiation, Business Development, Marketing, Public Relations, Strategic Planning, Negotiation, Call Center, Event Management, Interviews, Account Reconciliation
Education
Georgia State University 2014 — 2016
Bachelor of Business Administration (BBA), School of Accountancy
Monroe College 2003 — 2005
Associate's degree, Computer Science
Albert Merril School Of Business 1995 — 1997
Administrative Assistant and Secretarial Science, General
BehaviorMatrix November 2014 - Present
Sales July 2014 - November 2014
Accenture May 2013 - May 2014
GSK September 2010 - May 2013
Asurion January 2003 - October 2010
Exodus Communications January 2001 - January 2003
Cross Access Corporation (an IBM Company) February 1999 - January 2001
Dataware Technologies March 1991 - February 1999
Informix Software April 1987 - September 1990
Xerox January 1984 - December 1986
Skills
Enterprise Software, Professional Services, Customer Retention, Managed Services, Channel Sales, Sales, SaaS, Sales Operations, Cloud Computing, Account Management, Lead Generation, CRM, Analytics, Management, Business Process..., Selling, Outsourcing, Product Marketing, Business Development
Education
Golden Gate University
Masters, Business Administration
University of Massachusetts, Amherst
BS, Industrial Engineering and Operations Research
Proliant December 2013 - Present
Asurion March 2012 - December 2013
Convergent Media Systems September 2011 - March 2012
Clinical Solutions December 2003 - August 2011
NCCPA (National Commission on Certification of Physician Assistants) May 2003 - September 2003
The North Highland Company July 1999 - May 2003
Allscripts April 1996 - June 1999
Skills
C#, ASP.NET MVC, SQL Server, SQL, ADO.NET, WCF, Reflection, XML, NUnit, HL7, User Interface Design, Software Development, Application Architecture, Database Design, .NET, JavaScript, Microsoft SQL Server, ASP.NET, Enterprise Software, T-SQL, Agile Methodologies
Education
Georgia State University - J. Mack Robinson College of Business 1999 — 2001
MBA, Computer Information Systems
Rice University 1987 — 1992
BS, Civil Engineering
First Data Corporation February 2015 - Present
Iota Phi Theta Fraternity Inc. April 2002 - Present
Asurion October 2012 - November 2014
Artist Factory January 2010 - September 2012
The Music Group Agency December 2009 - June 2011
University of Phoenix December 2006 - April 2008
Skills
Social Media Marketing, Web Design, Event Planning, SEO, Public Speaking, Visio, Talent Management, Music, Staff Development, Wordpress, Resume Writing, Employee Benefits, Social Networking, A, Blogging, Advertising, Booking Systems, Brand Development, Concerts, Copywriting, Corporate Events, Creative Direction, Creative Strategy, Creative Writing, Customer Service, Digital Marketing, Digital Media, Editing, Email Marketing, Entertainment, Entrepreneurship, Event Management, Facebook, Management, Marketing, Marketing Communications, Marketing Strategy, Music Industry, Music Production, Online Advertising, Online Marketing, Recording, Publicity, Public Relations, Press Releases, Social Media, Talent Booking, Sponsorship, Web Marketing, Training
Education
Full Sail University 2011 — 2012
MS, Internet Marketing Masters of Science
University of Phoenix 2007 — 2008
MBA, Human Resources
Tennessee State University 2000 — 2007
Bachelor of Arts (B.A.), English Language and Literature/Letters
Concentrix November 2014 - Present
Asurion June 2014 - October 2014
Stylz Dance Studio August 2010 - June 2014
Qualfon/Center Partners August 2013 - May 2014
Qualfon/Center Partners March 2013 - August 2013
Center Partners January 2012 - March 2013
Collindale Golf Club February 2009 - December 2011
Skills
Telemarketing, Customer Satisfaction, Consultative Selling, Customer Service, Account Management, Dance, Clerical Skills, Phone Skills, Leadership Development, Typing, Choreography, Customer Education, Basic Accounting, Basic Photoshop, Photography, Digital Photography, Event Planning, Event Management, Quality Assurance, Call Centers, Workforce Management, Time Management, Inbound Marketing, Customer Support, Customer Experience, Avaya, Contact Centers, Payroll, Microsoft Office 2007, Employee Training, Teamwork, System Administration, Microsoft Word, PowerPoint, Outsourcing, Recruiting, Customer Retention, Telephone Skills, Data Entry, Call Center Development, Metrics, Technical Support, BPO, Troubleshooting, Training, Internet Explorer
Education
Front Range Community College 2011 — 2014
Bachelor’s degree, Psychology, English Composition, Anthropology, Sociology; Psychology
Fort Collins High School 2008 — 2011
High School Diploma
UL Workplace Health & Safety February 2015 - Present
Asurion June 2013 - February 2015
iostudio, LLC May 2008 - June 2013
Freed-Hardeman University October 2001 - May 2008
Skills
CSS, Web Design, AJAX, Web Development, JavaScript, HTML, Adobe Creative Suite, jQuery, Web Applications, Photoshop, User Experience, XHTML, HTML 5, JSON, Front-end, Website Development, Git, User Interface, Web Standards, OS X, Advanced CSS
Education
Freed-Hardeman University 1994 — 1998
Bachelor of Arts (B.A.), Media Arts
Asurion March 2015 - Present
Miller's March 2014 - Present
US Navy August 2007 - August 2011
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Keynote, Apple Numbers, Adobe Acrobat, Customer Service, Management, Culinary Skills, Virtual Training, Telecommunications..., Telecommunications, Technical Support, Satellite Communications
Education
Full Sail University 2011 — 2015
Bachelor of Science (BS), Entertainment Business
Meadowbrook School 2004 — 2006
High School Diploma
West Stokes High School 2002 — 2004
High School Diploma
Metrolift October 2013 - Present
Sedgwick January 2012 - March 2013
sedgwick cms February 2012 - February 2013
Asurion February 2011 - February 2012
Skills
Customer Service, Time Management, Microsoft Excel, Call Centers, Data Entry, Customer Satisfaction, Training, Recruiting, Claim, Outlook, Insurance, Customer Retention, Customer Experience, Team Building, Leadership, Management, Project Management, Process Improvement, Analysis, Vendor Management, Telephone Skills
Education
Full Sail University 2012 — 2015
Creative Writing For The Entertainment Industry
Pleasant Valley Business Solutions (PVBS) December 2013 - Present
Asurion October 2012 - November 2013
British Telecom Professional Services February 2012 - September 2012
Jacobs Technology October 2007 - January 2012
DS Management Group, LLC August 2001 - October 2007
American Management Systems March 1999 - August 2001
KDD America May 1997 - March 1999
Emmitt Broadcasting January 1996 - May 1997
Viacom Broadcasting February 1993 - December 1995
WGMU Radio July 1994 - June 1995
Skills
Lead Generation, Competitive Analysis, Strategic Communications, Advertising, SEO, Thought Leadership, Return on Investment, Content Development, Value Propositions, Market Penetration, Market Evaluations, Leadership, Data Analysis, Proposal Writing, Marketing Strategy, Business Development, Strategic Planning, Marketing Communications, Product Marketing, Product Strategies, Product Management, Product Development, Government Markets, Go-to-market Strategy, Product Launch, Social Media Marketing, Email Marketing, Marketing Management, Digital Marketing, New Business Development, Management, Team Building, Analysis, Corporate Communications, Strategic Partnerships, Program Management, Cross-functional Team..., Government Contracting, Business Strategy, Strategy, CRM, Marketing, Enterprise Software, Account Management, Consulting, Start-ups, Salesforce.com, P&L Management, SaaS, Sales
Education
George Mason University 1991 — 1995
Bachelor's Degree, Communication
George Mason University 1999 — 2002
Master of Arts (MA), Communication and Media Studies
University of Phoenix 2002 — 2004
MBA, Business Administration
The Shoe Cafe November 2011 - Present
K by Shay February 2011 - Present
Affilliated Computer Services (ACS) September 2009 - September 2010
Affiliated Computer Services Inc September 2009 - September 2010
Asurion August 2006 - September 2008
Asurion Insurance Systems August 2006 - September 2008
Alliance Data Systems March 2003 - September 2005
Skills
Business Management, Organizing
Education
Full Sail University 2011 — 2012
Masters of Science, Entertainment Business
Tennessee State University 2007 — 2011
Bachelor of Science, Aeronautical and Industrial Technology
Concentrix December 2014 - Present
Asurion August 2014 - Present
Trugreen April 2014 - June 2014
RGIS January 2014 - April 2014
MyEyeDr. April 2012 - October 2012
Hertz March 2011 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Teamwork, Public Speaking, C++, Java, HTML, English, C, Data Entry
Education
Grand Canyon University 2014 — 2017
Secondary Education and Teaching
Kaplan University 2010 — 2012
Cedar Grove 2002 — 2006
H.S. Diploma, B
Asurion April 2010 - Present
Skills
Customer Service, Sales, Coaching, Customer Satisfaction, Process Improvement, Microsoft Office, Call Centers, Troubleshooting, Windows 7
Education
Argosy University-Phoenix Online Division 2012 — 2016
Bachelor of Arts (BA), Psychology
Greater Altoona Career & Technology Center 2003 — 2007
Computer Technology/Computer Systems Technology
Asurion March 2015 - Present
Asurion September 2012 - March 2015
ESi Acquisition, Inc. June 2011 - August 2012
ESi Acquisition, Inc. January 2010 - June 2011
Skills
Access, HTML, Microsoft Office, Data Analysis, Project Management, WebEOC, SharePoint, JavaScript, Microsoft Excel, PowerPoint, SQL, Technical Writing, Business Analysis, Requirements Analysis, Business Requirements, Requirements Gathering, Functional Requirements, Testing, Business Process..., Operations Management, IT Solutions, IT Operations
Education
Georgia Institute of Technology 2005 — 2009
BS, Management
Georgia Institute of Technology 2005 — 2009
Bachelor of Science (BS), Business Administration, Management and Operations
Tech Mahindra Consultant to Synchrony Financial February 2015 - Present
Self March 2014 - Present
Georgia Department of Education September 2014 - November 2014
Asurion December 2013 - March 2014
Freelance Technical Writer May 2013 - December 2013
Swift Exchange November 2012 - May 2013
InterContinental Hotels Group January 2012 - September 2012
AT&T Mobility November 2011 - December 2011
Adtech Global Solutions, Inc. June 2010 - November 2011
Various Freelance Technical Writing Projects April 2009 - May 2010
Skills
Technical Writing, Visio, Documentation, SharePoint, Word, Microsoft Office, Writing, PowerPoint, Adobe Acrobat, Content Management, Testing, Excel, Windows, SDLC, Business Analysis, Proposal Writing, MS Project, Editing, Analysis, Process Improvement, Team Building, Requirements Analysis, Customer Relations, Planning, Marketing Communications, Public Relations, English, Document Management, Problem Solving, Technical Documentation, Technical Communication, MS Office Suite, Technical Training, Agile, Software Documentation, Quality Assurance, RoboHelp, Manuals, Team Leadership, Requirements Gathering, Data Analysis, Project Planning, Change Management, CMS, Process Engineering, FrontPage, Product Management, Business Process, Software Training, Process Mapping
Education
Kennesaw State University 1998 — 2000
B.A., English
Georgia Institute of Technology 1993 — 1995
Chemical Engineering
Sequoyah High School 1990 — 1993
Diploma with Honors, College/University Preparatory and Advanced High School/Secondary Diploma Program
Health and Benefit Systems, Inc. November 2010 - Present
RKC Group August 2008 - December 2010
Asurion January 2006 - January 2007
lock\line July 2001 - December 2005
Stream International June 1998 - June 2001
Skills
Leadership, Coaching, Cross-functional Team..., Strategic Partnerships, Executive Management, Strategic Planning, Business Development, Health Insurance, Employee Benefits, Healthcare, Process Improvement, Customer Service, Operations Management, Strategy, Start-ups, P&L Management, B2B, Management, Vendor Management, Mergers & Acquisitions
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1991
MBA
Kansas State University 1977 — 1981
BS
Asurion October 2014 - Present
HCA July 2001 - September 2014
Duke University & Health System 2000 - 2001
Towers Perrin 1996 - 1998
Hay Group 1995 - 1996
Skills
Broad-based Compensation, Executive Compensation, Sales, International,..., Deferred Compensation, Executive Pay, Employee Benefits, HRIS, Management
Education
Vanderbilt University - Owen Graduate School of Management 1998 — 2000
MBA
Furman University 1991 — 1995
BA, Business Admininstration
Freelance / Graphic Design Services January 2012 - Present
Asurion February 2012 - Present
N.E.W. Customer Service Companies, Inc May 2009 - December 2011
George Mason Program Board August 2010 - May 2011
Skills
Adobe Creative Suite, Illustrator, InDesign, Photoshop, Adobe Acrobat, Dreamweaver, Writing, Editing, Graphic Design, Image Manipulation, Marketing, Packaging, Graphics, Brochures, Layout, Posters, Mac, Invitations, Typography, Corporate Branding, Web Design, Advertising, Logo Design, Creative Direction, User Interface Design, Branding & Identity
Education
George Mason University 2007 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
Asurion December 2009 - April 2014
Asurion April 2005 - December 2009
GEICO January 2001 - April 2005
Deloitte 2000 - 2001
Skills
Financial Reporting, Accounting, Sarbanes-Oxley Act, General Ledger, Financial Analysis, Variance Analysis, Process Improvement, Auditing, Internal Controls, Financial Modeling, Forecasting, Finance, Managerial Finance, Analysis, Management, Microsoft Excel, Leadership, Strategic Planning, Business Analysis, Program Management, Internal Audit, Business Process..., Team Building, Microsoft Office
Education
Georgetown University - The McDonough School of Business 2012 — 2015
Master of Business Administration (M.B.A.), Finance and Accounting
University of Maryland - Robert H. Smith School of Business 1996 — 1999
BS, Accounting
Riot Games October 2013 - Present
Chainsaw Rabbit Games November 2012 - Present
Asurion Mobile Applications September 2012 - October 2013
Asurion August 2010 - September 2012
Skills
Python, MySQL, CSS, ActionScript, Java, JavaScript, Game Development, Video Games, PHP, Programming, Game Design, Linux, Object Oriented Design, Splunk, HTML, Critical Thinking, Fast-paced, Technical Training, Teamwork, jQuery, Learning Quickly, SQL Server, Bash, Relational Databases, Object Oriented Systems, Powershell, Processing, Windows, Game Programming, Communication, Object Oriented Software, HTML 5, Cacti, Software Development, SQL, Agile Methodologies, Web Applications, Go
Education
Georgia Institute of Technology 2006 — 2010
B.S., Computational Media
Cardinal Gibbons High School 2002 — 2006
Asurion July 2015 - Present
Asurion July 2012 - July 2015
N.E.W. Customer Service Companies, Inc December 2009 - July 2012
Huthwaite March 2008 - September 2009
Huthwaite November 2006 - March 2008
Huthwaite January 2004 - November 2006
Huthwaite February 2001 - January 2004
Skills
Call Center, Strategic Planning, Team Building, P&L Management, Resource Management, Customer Experience, Operations Management, Budgeting, Cost, Customer Relations, Customer Satisfaction, Change Management, Process Improvement, Program Management, Process Engineering, Vendor Management, Procurement, Planning, Cross-functional Team..., Team Leadership, Sales Management, Continuous Improvement, Coaching, Business Strategy, Problem Solving, Quality Management, Account Management, Strategic Partnerships, P&L, Purchasing, Key Account Management, Mentoring, Project Planning, Sales Operations, Budget Management, Performance Management, Performance Improvement, Business Process..., Operational Excellence, Six Sigma, Business Planning, Salesforce.com, Team Management, Vendor Relations, Business Management, Business Analysis, Metrics, People Management, Management, Outsourcing
Education
George Mason University 1993 — 1995
Accounting & Business Administration
Northern Virginia Community College 1991 — 1993
AS, Business Administartion
Volkswagen of America, Inc July 2015 - Present
Booz Allen Hamilton January 2015 - July 2015
Asurion April 2010 - September 2012
Paul Hastings August 2007 - March 2010
Asian Pacific American Dispute Resolution Center January 2006 - December 2007
Mercer Human Resources January 2006 - July 2007
Liner Yankelevitz Sunshine Regenstreif February 2006 - October 2006
Corporate Univeristy June 2005 - December 2005
The Feinberg Group December 2003 - May 2005
Intelsat 1999 - 1999
Skills
Applicant Tracking..., Talent Management, Human Resources, Onboarding, Recruiting, HRIS, Employee Relations, Training, Time Management, Conflict Resolution, Performance Management, Organizational..., Management
Education
George Mason University 2002 — 2006
MS, Conflict Analysis and Resolution
2003 — 2003
Master's degree, Peace Studies
Georgetown University 1997 — 2001
BALS, Int'l Studies and Justice and Peace
Center for International Education Exchange 2000 — 2000
Cultural Studies
Georgetown University 1998 — 2000
Bachelor’s Degree, Justice and Peace Minor and Liberal Studies
Asurion August 2013 - Present
Consumer Cellular, Inc. August 2010 - August 2013
JB Media / IOS Marketing March 2009 - May 2010
JCPenney December 2007 - March 2009
Skills
Coaching and Development, Strategic Planning, Supervisory Skills, Process Implementation, Employee Training, Telecommunications, Microsoft Office, Microsoft Excel, Typing, Customer Service, Escalation Resolution, Workforce Management, Oral & Written..., Telegence, Outlook Express, Employee Learning &...
Education
Glendale Community College 2007 — 2017
High School Diploma, Nursing
Pinnacle Education Center 2007 — 2007
High School Diploma, General Studies
Camber Corporation April 2014 - Present
Titan King Media LLC May 2011 - January 2015
Avaya Government Solutions May 2013 - April 2014
Asurion April 2013 - May 2013
N.E.W. Customer Service Companies, Inc August 2011 - April 2013
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
SICPA October 2010 - January 2011
Strayer University June 2010 - October 2010
College Prowler January 2009 - June 2010
Penn State University August 2008 - May 2010
Skills
Technical Writing, Editing, Proofreading, Writing, Social Media, Requirements Gathering, New Media, Research, Creative Writing, Quality Assurance, Team Leadership, User Acceptance Testing, Software Documentation, User Experience, Voice Acting, Script Editing, Fiction Writing, Project Coordination, Business Process..., Business Process Testing, Scrum
Education
George Mason University 2010 — 2012
Master of Arts, English - Professional Writing and Rhetoric, 3.5
Penn State University 2006 — 2010
Bachelor of Arts, English, 3.3
Potomac Senior High School 2002 — 2006
Advanced High School Diploma, Chemistry and English, 3.67
Asurion August 2013 - Present
Apple May 2012 - August 2013
Brentwood United Methodist Church November 2011 - May 2012
Chrysler Corporation 2007 - 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Pro Tools, Digital Performer, ProPresenter, MediaShout, Logic Pro, Aperture, iOS, Mac OS X, iWork, Technical Support, Customer Service, OS X, iLife
Education
Grand Valley State University 2006 — 2011
Bachelor of Arts (BA), Piano Performance
Verizon September 2015 - Present
Protiviti June 2015 - Present
SAIC March 2013 - June 2015
Data Link Communications of IN August 2012 - March 2013
Amazon December 2011 - August 2012
Asurion May 2010 - December 2011
Skills
A+ Certified, CompTIA Network+..., Security+, Computer Network..., Data Center, Hardware, Linux, DNS, DHCP, TCP/IP, Servers, Switches, Amazon Web Services..., Cloud Computing, Cloud Storage, Amazon EC2, Perl, Scalability, Troubleshooting, VPN, Red Hat Linux, Routers, Operating Systems, BMC Remedy, Active Directory
Education
George Mason University 2006 — 2007
Bachelor of Sciences, Biology
Gonzaga College High School 2000 — 2004
HS Diploma
Asurion August 2015 - Present
PointClear Solutions February 2014 - August 2015
Birch Communications September 2012 - February 2014
IQ Agency September 2011 - September 2012
Georgia State University February 2008 - September 2011
ALTA Language Services, Inc. September 2006 - May 2007
Savoy Label Group October 2002 - September 2005
Skills
User Experience, Usability Testing, Information Architecture, Wire Framing, persona, User Research, Site Maps, Rapid Prototyping, Mobile Design, Agile Methodologies, Heuristic Evaluation, OmniGraffle, Sketch, Invision, Usability, Wireframes, Accessibility
Education
Georgia State University 2006 — 2008
Master’s Degree, Technical Communication and Rhetoric
University of Potsdam 2005 — 2006
Bachelor’s Degree, Literaturwissenschaft
Georgia State University 2003 — 2005
Bachelor’s Degree, English: Literary Studies
The University of Georgia 2000 — 2003
Bachelor's degree, Music
Asurion June 2014 - Present
Fiserv June 2010 - September 2013
Skills
Customer Service, Typing, C++, JavaScript, HTML, Graphic Design, Troubleshooting, Help Desk Support, IT Solutions, Access, Windows 7, Computer Hardware, Windows, Technical Support, OS X, Call Centers, Process Improvement, Microsoft Office, Microsoft Excel, Outlook, Team Leadership, Leadership, Data Entry, Project Management, Time Management, Windows XP, Customer Satisfaction, Customer Support, Customer Experience, Microsoft Word, Cross-functional Team..., Sales, Teamwork, Training
Education
Hagerstown Community College
Computer Science - Programming
BuildDirect February 2014 - Present
Asurion January 2012 - February 2014
N.E.W. Customer Service Companies, Inc (An Asurion Company) January 2007 - December 2011
Seanix Technology / A&B Sound November 2005 - January 2007
Anitec Computer Technology May 2004 - November 2005
Founder Technology Group Co., Ltd September 1998 - November 2003
Skills
.NET, Visual Studio, C#, Microsoft SQL Server, Oracle, jQuery, Application Architecture, Software Development, Data Modeling, JavaScript, Web Development, Agile Methodologies, HTML, TFS, Java, Scala, Play Framework, Android Development, T-SQL, PL/SQL, Powershell, Entity Framework, LINQ, Scrum, ADO.NET, WPF, WCF, SOAP, WSDL, CSS3, JIRA, Database Design, Web Applications, Design Patterns, ASP.NET MVC, AJAX, JSON, ASP.NET, Eclipse, Databases, Unit Testing, Software Engineering, Software Design
Education
Fuzhou University
Bachelor's degree, Electrical and Electronics Engineering
Freelance JavaScript EngineerBlue ApronSeptember 2015 - Present
Sevatec, Inc. November 2013 - March 2015
Asurion October 2011 - October 2013
Deloitte Consulting 2010 - October 2011
Freddie Mac August 2010 - November 2010
Freddie Mac February 2010 - August 2010
Freddie Mac July 2009 - February 2010
Information Technology Support August 2007 - April 2009
James Madison University January 2008 - December 2008
Skills
JavaScript, AngularJS, Ionic, Mobile, Node.js, Software Development, React, Enterprise Architecture, Integration, Databases, SQL, SOA, HTML, Web Development, SDLC, CSS, Agile Methodologies, MongoDB, jQuery, Project Management, Software Project..., Backbone.js, Application Development, Requirements Analysis, Programming, PMO, MVC Architecture, NoSQL, RDBMS, System Design, ASP.NET MVC, Ruby on Rails, Business Analysis
Education
Hack Reactor 2015 — 2015
Engineer's Degree, Computer Software Engineering
James Madison University - College of Business 2005 — 2009
BBA, Computer Information Systems
Agilysys April 2015 - Present
McKendree University August 2010 - Present
IRON Solutions August 2013 - April 2015
Agilysys 2015 - 2015
Agilysys 2015 - 2015
Passport Health Communications February 2013 - August 2013
Asurion April 2012 - February 2013
Mears Group, Inc. March 2011 - July 2011
Kaskaskia College August 2008 - July 2011
Educate U May 2010 - March 2011
Skills
Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Finance, Accounting, Project Management, Report Writing, Budgets, Software Implementation, Forecasting, Successful Business..., Corporate Financial..., Accounting Management, Access, Accounting and Finance..., College Instructor, Software System..., NetSuite, Cognos, Hyperion Planning, Software Implementation..., Scout Analytics, Adaptive Planning, Employee Training, Curriculum Design, Online Instruction, Microsoft Dynamics GP, CRM, Training, Management
Education
Grand Canyon University 2014 — 2017
Doctorate of Business Administration, Business Administration and Management, General, 4.0
American Intercontinental University 2005 — 2006
MBA, Accounting and Finance, 4.0
William Carey University 2002 — 2003
Master of Education, Secondary Education, 4.0
University of Southern Mississippi 1997 — 2000
BSBA, Accounting and Finance
symplr - Compliance + Credentialing for Healthcare April 2015 - Present
Sound Physicians February 2015 - April 2015
Cogent Healthcare 2012 - February 2015
Community Health Systems August 2006 - 2012
Asurion July 2005 - March 2006
Community High School August 2004 - June 2005
Bellevue Community College August 2002 - June 2003
Youth Eastside Services September 2000 - July 2002
Skills
Provider Relations, Case Managment, Healthcare Consulting, Credentialing, Medicare, Provider Enrollment, Student Counseling, Mental Health Counseling, Early Childhood..., Physicians, PPO, Medical Terminology, Healthcare Industry
Education
Vanderbilt University 1998 — 2000
M, Ed., Human Development Counseling
University of Colorado Boulder 1992 — 1994
BA, Communication
Front Range Community College 1990 — 1992
AA, Business
Asurion August 2014 - Present
Google August 2013 - July 2014
ServiceSource November 2011 - July 2014
Clair Global January 2009 - November 2011
Skills
Product Strategy, Product Management, Management, Data Analysis, Business Intelligence, Project Management, Microsoft Excel, Microsoft Office, Financial Analysis, Salesforce.com, Business Analysis, Business Objects, Microsoft CRM, SQL, Account Management, Process Improvement, Sales, CRM, Team Leadership, Financial Reporting, Functional..., Strategic Consulting, Solution Development, SDLC, Solution Implementation
Education
Full Sail University 2011 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Full Sail University 2007 — 2008
Associate's degree, Communication and Media Studies
WestRock Company December 2011 - Present
Houlihan Lokey May 2011 - December 2011
Health Care Strategies, Inc. January 2009 - December 2011
Asurion May 2006 - January 2009
Intrado 2002 - 2006
Isolyser (Microtek Medical) 1993 - 2001
Education
Georgia State University - J. Mack Robinson College of Business 1996 — 2001
BBA, Marketing
FTN Financial August 2013 - Present
Asurion November 2011 - August 2013
Skills
Linux, C#, Python, Java, SQL, C++, Git, Algorithms, Machine Learning, Stochastic Calculus, Data Science, Numerical Analysis, CUDA, C, Scala, Julia, F#, SML, Pandas
Education
Georgia Institute of Technology 2014 — 2017
Master of Science (M.S.), Computer Science
The University of Memphis 2006 — 2011
BS, Computer and Electrical Engineering, Mathematics
Ayla Networks July 2015 - Present
Opera Software May 2013 - Present
Asurion January 2012 - May 2013
SEVEN Networks October 2010 - December 2011
LASTH April 2010 - September 2010
Vistakon of Johnson & Johnson Vision Care, Inc. October 2008 - May 2009
Skills
Testing, Quality Assurance, Regression Testing, Test Planning, Bugzilla, XML, Scrum, Web Applications, Mobile Applications, Test Cases, Unix, Android, SDLC, Software Quality..., Mobile Technology, Agile Methodologies, JIRA, Selenium, Java, Mobile Devices, Performance Testing, Black Box Testing
Education
Portnov Computer School 2009 — 2010
University of Alabama at Birmingham 2006 — 2008
MS, Electrical and Computer Engineering
Gujarat University 2000 — 2004
BE, Electrical Engineering
BVB's Narmada Vidyalaya 1986 — 2000
High School
WGCL/CBS46 April 2014 - Present
CNN June 2014 - September 2014
Grady Newsource January 2014 - April 2014
Asurion February 2012 - January 2013
Asurion April 2011 - February 2012
Asurion April 2010 - March 2011
Asurion July 2009 - March 2010
Skills
Agile Project Management, Agile Methodologies, Scrum, SDLC, Waterfall, PMP, Requirements Analysis, Business Analysis, Software Project..., Visio, Integration, SharePoint, PMO, Program Management, Vendor Management, SOA, Requirements Gathering, Project Portfolio..., IT Strategy, Testing, Quality Assurance, Business Process..., Software Development, MS Project, Enterprise Architecture, SQL, Oracle, Business Intelligence, Business Process, Microsoft SQL Server, Cross-functional Team..., Process Improvement, ITIL, IT Management, Resource Management, Software Documentation, Business Requirements, Data Warehousing, Project Delivery, Systems Analysis, User Acceptance Testing, Project Management
Education
Georgia Institute of Technology
Bachelors, Economics
The University of Georgia
Master's Degree, Journalism
The University of Georgia
Master's Degree, Public Health
Asurion August 2015 - Present
Ryan Eagle: Web & Graphics Designer January 2005 - Present
Learning Tree International February 2015 - August 2015
DRT Strategies October 2013 - January 2015
Barrel Oak Winery, LLC August 2010 - September 2013
Piedmont Press & Graphics May 2012 - August 2012
Polysonics Corporation April 2006 - May 2012
Gold's Gym September 2006 - February 2010
Abercrombie & Fitch September 2003 - April 2006
Skills
Graphic Design, InDesign, Web Design, Illustrator, Logo Design, Photoshop, Dreamweaver, Advertising, Photography, Email Marketing, Mac, Packaging, Graphics, Typography, Marketing, Marketing Communications, Layout, Adobe Creative Suite, Adobe Acrobat, Brochures, HTML, CSS, Marketing Strategy, Social Media Marketing, Corporate Branding, Creative Direction, Image Editing, QuarkXPress, PowerPoint, Website Development, jQuery, JavaScript, Bootstrap, ASP, MySQL
Education
Lord Fairfax Community College 2013 — 2014
Web Design Specialist Certificate, Information Technology
George Mason University 2002 — 2005
Bachelor's of Arts, Art & Visual Technologies
Northern Virginia Community College 2000 — 2001
Transferred, Fine Arts
LMI Solutions April 2014 - Present
Asurion March 2014 - April 2014
Target May 2011 - March 2014
Target October 2004 - May 2011
SRG LLC - The Arbors Assisted Living December 2001 - June 2004
Adecco - Sony VAIO San Diego August 2001 - October 2002
Skills
Troubleshooting, Networking, Project Management, Cisco Technologies, Technical Support, CCNA, Data Center, Distribution Center..., Windows Server, Windows 7, Software Installation, OSI Model, Hardware, Avaya, LAN Switching, Cisco Wireless, Microsoft Exchange, ShoreTel VoIP, Routing Protocols, Computer Hardware, OS X, Windows, Operating Systems, Project Documentation, Dell Computers, Employee Training, Time Management, Forklift Operator, SharePoint, Food Distribution, Asset Management, Asset Allocation, Database Administration, Laptops, Software Project..., Help Desk Support, Motorola Symbol, Windows XP, Dell Workstations, Cisco Telephony, Dynamic Asset Allocation
Education
Glendale Community College 2013 — 2016
Associate's degree -Enrolled, Information Security
Palomar College 2003 — 2004
PC Support Technician, Computer Science, Certificate
Tecnologico de Monterrey, Campus ciudad de Mexico 1998 — 2000
Some college, Marketing
Hypur Inc. April 2015 - Present
Spindle, Inc. January 2014 - April 2015
Asurion August 2013 - December 2013
AZ PC REPAIR & SERVICE April 2008 - December 2013
PetSmart June 2013 - October 2013
Interthinx February 2011 - April 2012
U-Haul International, Inc. October 2007 - January 2011
MidLyfe Crysis Paintball January 2001 - September 2010
AIG Marketing March 2005 - October 2007
The Goodyear Tire & Rubber Company January 2003 - 2004
Skills
Servers, XP, Windows Vista, Blackberry, Ubuntu, Print Servers, Windows, Linux, HP, Troubleshooting, Disaster Recovery, Active Directory, Windows Server, Security, Program Management, Network Administration, Solaris, Computer Hardware, Windows 7, Software Installation, Technical Support, System Administration, DNS, Microsoft Exchange, Process Improvement, VoIP, Virtualization, Network Security, IT Operations, Help Desk Support, Training, Windows XP, A+ Certified, Networking, VMware ESX, Microsoft SQL Server, Cloud Computing, Printers, Cisco Technologies, Citrix, Management, Operating Systems, Information Technology, TCP/IP, IT Management, Hardware, IIS, VMware, Microsoft Office, Computer Repair
Education
Lamson College 1996 — 1997
Computer Network Technology, Computer and Information Sciences and Support Services
Glendale Community College 1992 — 1993
Criminal Law
Greenway High School 1991 — 1992
Certificate, Computer Systems Networking and Telecommunications
Cactus High School 1988 — 1991
Rhino Staging & Event Solutions March 2015 - Present
Xerox March 2013 - June 2013
Asurion October 2011 - February 2013
Skills
Audio Engineering, Live Sound, Backline, Drums, Live Recording, Live Performer, Stage Rigging
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Show Production
Asurion November 2014 - Present
Asurion October 2011 - Present
Infosys Consulting, Inc. June 2010 - October 2011
Infosys Consulting, Inc. January 2008 - June 2010
Infosys Consulting, Inc. June 2007 - September 2007
Xigo 2003 - 2006
Xigo 2002 - 2003
Xigo 2001 - 2002
Skills
Strategy, Cross-functional Team..., Business Analysis, Start-ups, Program Management, Enterprise Software, Competitive Analysis, Management Consulting, Cloud Computing, Change Management, Management, Product Development, Product Management, Business Transformation, Process Improvement, E-commerce, IT Strategy, PMP, User Experience, Project Delivery, Project Management, Consulting, Leadership, Business Strategy, CRM, Knowledge Base
Education
University of Oxford
MBA, Strategy / Marketing
The George Washington University
Graduate Certificate, Organizational Sciences
George Mason University
BA, Literature and Writing
New York Institute of Photography
Photography
Asurion May 2014 - Present
City Marque September 2013 - April 2014
TravelClick August 2010 - September 2013
ACE Global Contact Centers INC. January 2010 - August 2010
VXI Global Solutions, Inc August 2009 - February 2010
Oakwood Worldwide August 2008 - June 2009
Oakwood Worldwide August 2007 - August 2008
Oakwood Worldwide August 2005 - August 2007
Best Western International February 2004 - August 2005
Best Western International July 2002 - February 2004
Skills
Certified Hospitality..., CMS, Sabre, Avaya, Call Center, Problem Solving, Customer Relations, Customer Service, Coaching, Operations Management, Mentoring, Account Management, Negotiation, Team Building, Team Management, Customer Satisfaction, Process Improvement, Microsoft Office, Strategic Planning, Budgeting, Excel, Contract Negotiations, Hiring, Scheduling, Forecasting, Performance Management, Team Leadership, Employee Relations, New Business Development, Leadership Development, Change Management, Supervisory Skills, People Management, Process Engineering, Employee Engagement, PowerPoint, Word, Planning, Business Strategy, Business Analysis, Outlook, Budgets, Management, Microsoft Excel, Contract Negotiation, Call Centers, Project Planning, Sales, Leadership, Hospitality
Education
Educational Institute of the American Hotel and Lodging Association 2005 — 2005
Certificate, Hospitality Supervision
Glendale Community College 1999 — 2002
Associate in Applied Science, Computer Graphic Design
Servpro Industries December 2014 - Present
Asurion January 2014 - December 2014
Asurion September 2012 - January 2014
Sumner County Sheriff's Office July 2010 - August 2012
Movie Gallery April 2008 - June 2010
Wright Industries January 2006 - March 2008
Skills
Computer Hardware, Computer Repair, Computer Animation, Solid computer skills, Security, Android, Computer Maintenance, iOS, iPhone, Troubleshooting, Customer Support, Software, Technical Documentation, Wireless Networking, Technical Writing, Windows 7, Bluetooth, Mac OS, Xbox 360, Playstation, Wii, Windows XP, Windows 8, Soldering, Arc Welding, Computer Building, Remote Troubleshooting, Management, Team Management, Microsoft Word, PowerPoint, iPhone Support, Home Networking, Windows Phone
Education
Full Sail University 2013 — 2016
Bachelor of Science (BS), Game Art
Kettering University 2005 — 2008
Asurion September 2008 - Present
Army National Guard March 2006 - March 2012
Skills
Technical Support, Wireless Networking, Windows 7, XP, Computer Hardware, Operating Systems, Data Center
Education
Montana State University-Great Falls College of Technology 2010 — 2014
Pending, Business Administration and Management, General
Asurion August 2013 - Present
FIT Business Integrations Solutions January 2011 - May 2013
CompuPay 2009 - 2010
Skills
Public Speaking, Sales Process, Team Building, Cold Calling, Selling, Sales, Microsoft Exchange, DNS, SSRS, DHCP, Buyers, Account Management, Human Resources, IT Operations, Asset Managment, Payroll, ColdFusion, Customer Service, Training, Management, Leadership, Team Leadership
Education
Ivy Tech Community College 2002 — 2004
Certificatiion, Medical Office Assistant/Specialist
Golden Gate University 1989 — 2003
MS, Information Systems
Airwolf 3D Printers May 2015 - Present
Check GMO January 2014 - February 2015
Asurion September 2013 - November 2013
Cox Communications October 1999 - November 2011
Novus Services January 1997 - September 1999
Black Pocket Industries January 1996 - January 1997
Antigua Sportswear January 1986 - January 1996
Skills
AS400, Data Security, Security Audits, Telecommunications..., System Testing, IBM iSeries, SharePoint, Visio, Call Center, Telecommunications, SDLC, Integration, Troubleshooting, Process Improvement, SQL, Data Warehousing, Databases, Call Centers, Business Intelligence, Active Directory, Oracle, Technical Support, Project Management, BMC Remedy, Disaster Recovery, System Deployment, Data Center, Servers, Microsoft SQL Server, VPN, LAN-WAN, Switches, Cisco Technologies, VoIP, Security, TCP/IP, System Administration, Computer Hardware, ITIL, VMware
Education
Paradise Valley Community College 2013 — 2014
getting CCL, Microsoft Server Admin
University of Phoenix 2007 — 2009
Associates of Arts, Information Technology
Gateway Community College
Computer Networking
NC2 Media February 2015 - Present
Asurion April 2014 - February 2015
WPC October 2013 - April 2014
Press Ganey Associates September 2011 - October 2013
Press Ganey Associates November 2009 - September 2011
Data Advantage, LLC January 2008 - December 2009
Loch Erin February 2007 - January 2008
Community Health Systems February 2006 - February 2007
American HomePatient April 2005 - February 2006
Skills
Software Development, Web Development, JavaScript, C#, Architecture, Groovy, Java, Gradle, Agile Methodologies, Scrum, .NET, Microsoft SQL Server, Software Engineering, SQL, SDLC, Windows, SOA, Business Analysis, Agile Project Management, Databases, T-SQL, ASP.NET, IIS, Enterprise Software, Architectures, XML, Microsoft Technologies, Kanban, Raven, MDX, ESB, WCF, Enterprise Architecture, Test Driven Development, Distributed Systems, TFS, ASP.NET MVC, Visual Studio, LINQ, Web Services, DSL, WPF Development, Silverlight, Windows Phone, Database Design
Education
Georgia Institute of Technology 2000 — 2005
BS, Computer Science
UnitedHealth Group February 2011 - Present
Optum Insight January 2011 - Present
UnitedHealthcare January 2011 - Present
Simplex Healthcare October 2009 - April 2011
Travelers April 2007 - January 2011
Asurion 2009 - 2011
IKON Technology Services 2009 - 2011
Farmers Insurance & Financial Services 2008 - 2011
CHS: Community Health Systems March 2009 - October 2009
GMBS June 2003 - March 2009
Skills
Leadership, Insurance, Analysis, Management, Visio, Medicare, Healthcare, Microsoft Excel, Business Analysis, Employee Benefits, Process Improvement, Data Analysis, Risk Management, Teamwork, Access, Accounting, Outlook, Team Building, Software Documentation, Training, Call Centers, HIPAA, Customer Service, Financial Analysis, Strategic Planning, Claims Management, Microsoft Word, Project Management, Invoicing, Managed Care, PowerPoint, Medicaid, Team Leadership, Underwriting
Education
University of Georgia - Terry College of Business 2006 — 2010
Risk Management & Insurance, Insurance w/ Emphasis in Medical Healthcare Fraud & Auto, 3.5
Georgia State University - J. Mack Robinson College of Business 2008 — 2009
Actuarial Science, Risk Management & Insurance & Actuarial Science
Georgia State University, Robinson College of Business 1999 — 2004
Bachelor of Business Administration, Actuarial Science
University of Georgia - Terry College of Business 1999 — 2004
Bachelor of Business Administration, Risk Management and Insurance
Asurion 2014 - Present
Asurion 2012 - 2014
Asurion 2011 - 2011
Marsh & McLennan Companies, Inc. 2007 - 2010
BBC Worldwide Americas 2006 - 2006
Marsh & McLennan Companies, Inc. 2006 - 2006
Backyard Living 2002 - 2005
Skills
Process Improvement, Forecasting, Business Development, Vendor Management, Business Analysis, Program Management, Sales, Competitive Analysis, Data Analysis
Education
Vanderbilt University - Owen Graduate School of Management
MBA, Operations & Strategy
Hamilton College
BA, Government & Economics
Asurion November 2010 - Present
Asurion November 2004 - Present
Asurion July 2008 - November 2010
Asurion September 2007 - July 2008
Skills
Team Management, Team Leadership, Project Management, Resource Management, Technical Design, Strategic Planning, Time Management, Technology Evaluation, Change Management, Inter-departmental..., Cross-functional..., Vendor Relationship..., Solution Implementation, Leadership, LANDesk, McAfee Antivirus, SCCM, Microsoft Office, Windows 7 Migration, Microsoft Operating..., MCITP, Windows 7, Windows Server, Active Directory, Technical Support, Vendor Relations, Solution Architecture, Remote Desktop, Desktop Administration, Desktop Computers, Desktop Application..., Desktop Deployment, Laptops
Education
Fort Hays State University 2002 — 2006
Bachelor of Science (B.S.), Information Networking and Telecommunications
Hill City High School 1998 — 2002
Asurion March 2002 — Present
Service Merchandise April 1992 — January 2002
United States Capitol Historical Society August 1989 — May 1992
Brevard Community College August 1991 — December 1991
Wesche Jewelers February 1985 — August 1986
Zale February 1983 — February 1985
Skills
Data Analysis, Sales Operations, Analytics, Budgets, Process Development, Presentation Development, Department Budgeting, Strategic Planning, Budget Monitoring, Operations Management, Personnel Development, Management, Leadership, Sales Management, Team Building, Team Leadership, Cross-functional Team..., New Business Development, Marketing, Inventory Management, Retail, Sales, Customer Satisfaction, Customer Service, Merchandising, Training, Coaching, Project Management, Business Development, Forecasting, Vendor Management, Analysis, Customer Experience, B2B, Human Resources, Program Management, Project Planning, Time Management, Profit, Selling, P&L Management, Competitive Analysis, Account Management, P&L, Customer Retention, Call Centers, Hiring, Strategy, Performance Management, CRM
Education
Gemological Institute of America-New York 1998 — 2002
Diamond Grading
University of Maryland College Park 1989 — 1992
Doctoral Studies, History
University of Florida 1987 — 1989
M.A., History
University of Florida 1978 — 1986
B.A., History
Trans World Entertainment October 2012 - June 2013
Asurion May 2011 - December 2011
T-Mobile USA January 2007 - January 2011
Dell, Inc. August 2005 - November 2006
Music4Less January 2004 - December 2004
Trans-Continental Studios October 2003 - December 2004
Skills
Customer Relations, Microsoft Office, Customer Service, Problem Solving, Leadership, Sales, Time Management, Software Documentation, CRM, Merchandising, Security, Technical Support, Customer Satisfaction, Retail, Data Entry, Inventory Management, Troubleshooting, Microsoft Excel, Account Management, Team Leadership, Sales Management
Education
Full Sail University 2002 — 2003
Associates Of Science, Show Production And Touring
Full Sail University 2001 — 2002
Associates Of Science, Recording Arts
Grand Haven High School 1997 — 2001
Diploma, General Education
Asurion August 2014 - Present
Asurion March 2013 - August 2014
Robert Half Technology October 2012 - March 2013
Robert Half Technology January 2011 - October 2012
Hilti, Inc September 2009 - February 2010
Hilti, Inc. May 2009 - September 2009
Skills
Recruiting, Leadership, Management, Technical Recruiting, Cold Calling, Account Management, Consulting, Project Management, Networking, Temporary Placement, Applicant Tracking..., Sourcing, Talent Acquisition, Contract Recruitment, Human Resources, CRM, Taleo, Click Jacking, Fix Jacking
Education
Middle Tennessee State University 2011 — 2013
M.B.A., Business Administration, Management, Marketing
Georgia Institute of Technology 2004 — 2008
BSCE, Civil and Environmental Engineering
Shanghai Jiaotong University 2007 — 2007
Engineering/Chinese Culture
Nissan Motor Manufacturing Ltd. October 2014 - Present
Asurion September 2012 - October 2014
IBM June 2003 - November 2012
IBM January 2001 - January 2003
IBM January 1999 - January 2001
Skills
Six Sigma, Supply Chain, Supply Management, Process Engineering, Root Cause Analysis, Program Management, Lean Manufacturing, Cross-functional Team..., Auditing, Supply Chain Management, Sheet Metal, Plastics, Strategic Sourcing, Process Improvement, Supplier Quality..., Statistical Problem..., Product Development, Project Management, Electronics, Procurement, Testing, Manufacturing, Management, Software Documentation, Quality Management
Education
Marist College 2003 — 2007
MBA, MBA
Georgia Institute of Technology 1993 — 1999
Bachelor of Chemical Engineering, Certificate in Polymer Science and Cooperative Program
Nova Chemicals Polystyrene Plant
University College London
Asurion June 2012 - Present
US Embassy July 2009 - June 2012
DKW Communications, Inc March 2008 - July 2009
Visual Harbor February 2006 - May 2008
Dominion Enterprises October 2006 - March 2008
Silicomp- France telecom December 2003 - February 2006
Skills
Strategy Development, Project Management, Business Development, Human Resources, Management, Sales, Organizational..., Budgets, Strategy, Product Management, Leadership, Strategic Planning, Analysis, Financial Analysis, Proposal Writing, Marketing Communications, Marketing Strategy, Recruiting, Negotiation, Project Planning, Training, Sales Management, Start-ups, Product Marketing, Talent Acquisition, Finance, Process Improvement, Business Strategy, Competitive Analysis, CRM, Management Consulting, Enterprise Software, Cross-functional Team..., Product Development, Business Analysis, Vendor Management, Change Management, New Business Development, Time Management, Business Process..., Market Research, Program Management, Account Management, Forecasting, Operations Management, Marketing, Business Planning, Team Building, Mergers & Acquisitions, Team Leadership
Education
Grenoble Ecole de Management 2000 — 2003
Master, International Business Management & Finance
University of Florida 2003 — 2003
MBA, International business
NDTA
D Wamsher Consulting September 2014 - Present
Asurion April 2009 - September 2014
Sprint Nextel March 2007 - April 2009
Sprint September 2000 - March 2007
Sprint February 1999 - September 2000
Sprint January 1998 - February 1999
UPS July 1989 - January 1999
UPS November 1985 - July 1989
Skills
Recruiting, Human Resources, Employee Relations, Onboarding, Talent Acquisition, Succession Planning, Vendor Management, Customer Retention, Talent Management, Workforce Planning, HRIS, Employee Engagement, Process Improvement, Change Management, Cross-functional Team..., Call Center, Organizational Design, Telecommunications, Strategic Planning, Reorganization..., Workforce Management, Footprint Strategies, Business Process..., Work in A Fast Paced..., Quality Management, Strategic Partnerships, Light Industrial, Logistics Management, Loss Prevention, Operational Efficiency, Performance Management, Leadership Development
Education
Friends University
BA, Business Administration and Management, General
eTrans Systems January 2015 - Present
Asurion January 2008 - December 2014
ServiceBench December 1995 - January 2008
Education
George Mason University 1987 — 1991
Bachelor of Science (BS), Computer Science and Mathematics
Asurion June 2014 - Present
MicroLink LLC January 2012 - June 2014
L-3 Communications May 2009 - January 2012
Applied Information Sciences May 2007 - May 2009
C3NS September 2006 - May 2007
Defense Group, Inc. 2005 - 2006
Skills
Software Development, C#, SQL, .NET, XML, Web Services, ASP.NET, Microsoft SQL Server, Requirements Analysis, Visual Studio, Agile Methodologies, JavaScript, Java, Integration, VB.NET, Software Design, Enterprise Architecture, SharePoint, XSLT, IIS, Web Applications
Education
George Mason University 2002 — 2007
BS, Information Technology
Northern Virginia Community College 2001 — 2003
AS, Computer Science
Asurion January 2014 - Present
Asurion October 2008 - Present
Dell June 2000 - October 2008
U.S. House of Representatives 1992 - 1998
Skills
•Strategic and..., •Program design and..., •Organizational..., Product Marketing, Competitive Analysis, Strategy, Program Management, Analytics
Education
University of Maryland - Robert H. Smith School of Business 1998 — 2000
MBA, Strategy & Finance
Georgetown University 1988 — 1992
SFS, Diplomacy & International Security
Ozanam October 2014 - Present
Johnson County Mental Health Center August 2013 - April 2014
CSM Bakery Supplies North America April 2010 - March 2014
Queen's FirstLine Therapy October 2012 - February 2014
Hope House Domestic Violence Services August 2012 - April 2013
Asurion March 2006 - July 2009
Asurion February 2005 - March 2006
Asurion October 2003 - February 2005
American Academy of English - Czestochowa, Poland September 2001 - July 2003
University of Missouri 2000 - 2001
Skills
Process Improvement, Account Management, Cross-functional Team..., Customer Service, Strategic Planning, Training, Public Speaking, Team Building, Program Management, Management, Coaching, Budgets, Organizational..., Data Analysis, Analysis, Marketing, Event Planning, Recruiting
Education
University of Kansas Graduate School of Social Welfare 2011 — 2014
Master of Social Work (M.S.W.), Social Welfare
Framingham State College 2001 — 2003
Master of Education, Education
University of Missouri-Columbia 1994 — 1998
Spanish Language and Literature
NEWAsurion September 2010 - Present
Asurion March 2007 - September 2010
Shearman & Sterling 1999 - 2007
Skills
Corporate Governance, Private Equity, Joint Ventures, Commercial Litigation, Corporate Law, Mergers & Acquisitions, Cross-border..., Venture Capital, Privacy Law, Securities Regulation, Due Diligence, Intellectual Property, Mergers, Licensing, International Law, Legal Writing
Education
Georgetown University Law Center 1995 — 1999
JD
Georgetown University 1988 — 1992
BSFS, European History & Diplomacy
Government Employee Health Assoc November 2009 - Present
Asurion July 2005 - November 2009
DST Technologies September 1986 - June 2005
DST Systems 1988 - 2005
Skills
SDLC, IT Management, Agile Methodologies, Enterprise Architecture, Software Development, Integration, Microsoft SQL Server, Requirements Analysis, Vendor Management, SQL, SOA, Team Leadership, Software Project..., Security, Visio, Databases, Process Improvement, Software Documentation, Business Analysis, Disaster Recovery
Education
Fort Hays State University 1983 — 1986
BA, Computer Information Systems
Jewelry Television August 2013 - Present
Jewelry Television August 2011 - August 2013
Jewelry Television June 2010 - August 2011
Asurion June 2009 - June 2010
Hot Diamonds Group October 2005 - June 2009
Andin International August 2004 - June 2005
Shop At Home Network January 2002 - August 2004
Macy's East June 2000 - January 2002
Skills
Sales, Merchandising, Luxury Goods, Jewelry, Watches, Fashion, Sales Management, Diamonds, Inventory Control, Inventory Management, Retail, Visual Merchandising, Gems, Wholesale, Jewelry Design
Education
Gemological Institute of America 2011 — 2011
Accredited Jewelry Professional
Vanderbilt University 1996 — 2000
B.A., English, Major; Art History, Minor
Christ Presbyterian Academy
PGi July 2014 - Present
Asurion August 2013 - July 2014
Asurion November 2011 - July 2013
Mac Authority December 2008 - November 2011
Professional Sound Rental June 2008 - October 2008
Skills
Troubleshooting, Quality Center, Test Automation, Apple Certified, Sound Editing, Microsoft SQL Server, Microsoft Dynamics AX, Testing, BDD, Cucumber, JIRA, Clarity, Quality Assurance, Process Improvement, Microsoft Office, OS X, Windows 7, Technical Support, Computer Hardware, Windows, Linux, Customer Satisfaction, Windows XP, MySQL, Customer Service, Computer Repair, Microsoft Excel, Software Quality..., Microsoft Word, iOS, TIBCO, Qmetry, Zephyr, Camtasia, PIMS, Pro Tools, Logic Studio, Reason, Adobe Creative Suite, System Testing, Functional Testing, Test Management, Confluence, Studio Recording, ADR recording
Education
Full Sail University 2006 — 2008
BS, Recording Arts, Music Business
Asurion August 2012 - Present
The Washington Post 1997 - 2000
Education
George Mason University 2004 — 2008
Asurion June 2014 - Present
Asurion (formerly NEW Customer Services Companies) June 2009 - June 2014
Provident Bank August 2006 - May 2009
Provident Bank March 2003 - August 2006
Provident Bank October 2001 - March 2003
Provident Bank April 2000 - October 2001
Lady Foot Locker August 1993 - April 2000
Skills
Leadership Development, Coaching, Training, Instructional Design, Talent Management, Organizational..., Team Building, Needs Analysis, Onboarding, Performance Management, Workshop Facilitation, Employee Relations, Succession Planning, Staff Development, Program Management, Leadership, Management, Recruiting, Instructor-led Training, CRM, Human Resources, ADDIE, Employee Training, Consulting, Employee Engagement, Training Delivery, Organizational..., Talent Acquisition, Interviews, Executive Coaching, Conflict Resolution, Learning Management, Workforce Planning, Personnel Management, Blended Learning, Performance Improvement
Education
George Mason University 2007 — 2009
BA
Northern Virginia Community College 2012 — 2014
Associate of Arts (AA)
Northern Virginia Community College 2003 — 2006
Associate of Arts (AA)
Asurion July 2012 - Present
Asurion September 2010 - July 2012
Asurion October 2009 - September 2010
General Motors June 2001 - May 2010
General Motors June 2000 - June 2001
General Motors June 1997 - June 2000
Saturn Corporation/ GM 1990 - 1997
Education
Georgia Institute of Technology 1988 — 1990
MSME, Mechanical / Biomechanical Engieering
Kettering University 1982 — 1987
BSME, Mechanical / Manufacturing Engineering
Asurion 2009 - Present
Skills
Program Management, SDLC, Requirements Analysis, Business Process..., Business Analysis
Education
George Mason University 1993 — 1995
Master's degree, International Business/Trade/Commerce
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU)
Bachelor of Arts (B.A.), International Economics
Synechron October 2009 - Present
Asurion 2011 - 2015
Accenture Technology Solutions April 2006 - September 2009
Integreon January 2005 - March 2006
Mega E-Services November 2003 - December 2004
Arihant Software, Ahmedabad April 2002 - November 2003
Skills
Software Project..., Agile Methodologies, Microsoft SQL Server, SDLC, SOA, Requirements Analysis, WCF
Education
C-DAC 2000 — 2001
Post Degree Advance Diploma, Computer Science, A
Gujarat University 1997 — 2000
Bachelor's Degree, Theoretical and Mathematical Physics, A
SMVM 1984 — 1997
High School
A+ Pak-N-Ship April 2014 - Present
Asurion August 2011 - April 2014
Winn Dixie Stores May 2006 - September 2009
Good Shepherd Lutheran Church July 2006 - August 2007
Skills
Customer Service, Recording, Cash Register, Microsoft Office, Cashiering, Video Editing, Social Networking, Microsoft Word, Social Media, Microsoft Excel, Customer Satisfaction, Technical Support
Education
Full Sail University 2008 — 2009
Associates, Recording Arts
Asurion December 2012 - Present
Robert Half Technology August 2012 - December 2012
Ebay Inc/You Get Shoes June 2010 - August 2012
Verizon March 2009 - June 2010
BBVA Compass Bank April 2008 - March 2009
Bill Heard Chevrolet March 2007 - April 2008
Skills
Customer Service, Employee Relations, Microsoft Office, Call Center, Customer Satisfaction, Sales, Customer Retention, Troubleshooting, Access, Software Documentation, Technical Support, Networking, Customer Experience, Project Management, CRM, Outlook, Salesforce.com, Management, Office Administration, Accounting Applications, Program Management, Recruiting
Education
Pima Community College 2009 — 2009
CERTIFICATION, A+, A
University of North Alabama 2004 — 2007
Bachelors, Business Administration; Computer Information Systems
George C Wallace State Community College-Hanceville 2002 — 2004
Associates Degree, General Business
Asurion January 2015 - Present
Asurion May 2013 - January 2015
Asurion June 2011 - April 2013
Georgia Institute of Technology August 2008 - September 2011
Bank of America June 2010 - August 2010
Cannon United Methodist Church June 2008 - July 2008
Cannon United Methodist Church August 2006 - July 2007
Skills
Program Management, Microsoft Office, Operations Management, Six Sigma, Management, Visio, Coaching, Data Analysis, Leadership, SDLC, Process Improvement, Microsoft Excel, Agile Methodologies, SharePoint, MS Project, Business Analysis, Project Management, Software Documentation, Time Management, Analysis
Education
Georgia Institute of Technology 2007 — 2011
Bachelors
Georgia Institute of Technology - Georgia Tech College of Management 2007 — 2011
Bachelors
Asurion August 2012 - Present
Aetna August 2009 - January 2010
Synovate April 2007 - August 2009
Alorica March 2006 - March 2007
Skills
Troubleshooting, Windows, Telephone Skills, Billing, Administration, Invoicing, System Administration, Technical Support, Customer Service, Call Centers, Software Documentation, Outlook, Windows XP, Training, Computer Hardware, Microsoft Excel, Customer Experience
Education
Fresno City College 2003 — 2005
Associate's degree, Electrical Systems Technology
Central High School 1999 — 2003
Diploma, Diploma
Asurion January 2014 - Present
Skills
Employee Relations, Human Resources, Onboarding, HRIS, Personnel Management, FMLA, Employee Benefits, Employee Training, Recruiting, Talent Acquisition, Performance Management, Talent Management, Accounts Payable, ADP Payroll, I-9 audits, I-9 Compliance, Leave Management, New Hire Orientations, Benefits Administration, Team Building, Coaching
Education
Southern New Hampshire University 2013 — 2015
Master of Business Administration (MBA), Workplace Conflict Management
Golden Gate University 2005 — 2006
Master's degree, Human Resource Management
Oregon Institute of Technology 1997 — 2002
Bachelor's degree, Applied Psychology
Wallenius Wilhelmsen Logistics (Nissan Facility) July 2012 - June 2014
Trane August 2010 - April 2012
Asurion November 2006 - June 2010
General Electric August 2001 - September 2006
Skills
Six Sigma, Manufacturing, Continuous Improvement, Quality Assurance, Lean Manufacturing, Process Improvement, Supply Chain Management, Supply Chain, Value Stream Mapping, Business Process..., ISO, Engineering, Product Development, Leadership, Project Planning, Management
Education
Georgia Institute of Technology
Master of Science, Management of Technology
Tennessee State University
Bachelor of Science, Electrical Engineering
Asurion February 2011 - Present
Johnston McLamb May 2010 - January 2011
Washington Metropolitan Area Transit Authority October 2008 - September 2009
Iconsoft Inc. May 2007 - September 2008
Freddie Mac December 2005 - April 2007
Skills
SDLC, Requirements Gathering, Requirements Analysis, Process Improvement, Process Engineering, Business Process..., Project Management, Software Project..., Team Building, Team Leadership, Customer Service, Customer Satisfaction, Business Process
Education
Guru Jambeshwar University 2000 — 2003
Masters in Computer Applications, Computer Applications
Kurukshetra University 1997 — 2000
Bachelors, Computer Science
Bloomberg BNA April 2015 - Present
Westat April 2015 - June 2015
Alarm.com September 2014 - February 2015
US Patent and Trademark Office August 2014 - September 2014
Asurion January 2014 - July 2014
Year Up September 2013 - July 2014
Year Up December 2013 - January 2014
Tysons Pond 2 Business Center April 2009 - September 2013
Skills
Customer Service, Leadership, Photography, Information Technology, Public Speaking, Microsoft Word, Hospitality, Social Media, Technical Support, Poetry, HTML, JIRA, Management, Computer Hardware, Microsoft Excel, SQL, Databases, Quality Assurance, Quality Center, Mercury QuickTest Pro, XML Schema, SDLC, Totally Automated..., Visual Basic, Joomla, Lightroom
Education
George Mason University 2013 — 2014
Bachelor of Fine Arts (B.F.A.), Film/Cinema/Video Studies
Northern Virginia Community College 2009 — 2011
Associate of Science (AS) Cum Laude, General Studies, 3.45
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2008 - February 2014
N.E.W. Customer Service Companies, Inc August 2006 - April 2008
ServiceBench February 2005 - July 2007
Verizon July 2003 - January 2005
Skills
Quality Assurance, Requirements Analysis, PMP
Education
University of Maryland Baltimore County 2011 — 2011
PMP, Project Manager Professional
Brainbench Certification 2000 — 2000
Certified Cold Fusion Programmer, Cold Fusion
Gujarat University 1987 — 1990
Bachelor, Electrical Engineering
Asurion March 2014 - Present
Fannie Mae 2012 - 2013
SAIC 2011 - 2012
College Board May 2006 - May 2011
Accenture Technology Solutions November 2003 - April 2006
Smartyantra 2001 - 2003
ISRO 1999 - 2000
Skills
RUP, Quality Center, Microsoft SQL Server, Testing, Test Planning, Visio, Agile Methodologies, SQL, Scrum, Software Project..., QTP, Quality Assurance, Software Development, Oracle
Education
Gulbarga University 1993 — 1998
BS, Computer Science
Asurion April 2010 - Present
AAMC June 2008 - April 2010
American Red Cross May 2003 - May 2008
Skills
Business Analysis, Process Improvement, SDLC, Requirements Analysis, Requirements Gathering, Microsoft Excel, Visio, Customer Service, Customer Satisfaction, Project Management, Project Planning
Education
George Mason University 2000 — 2003
Master of Science (MS), Computer Science
Asurion August 2007 - Present
Education
Lincoln University 1998 — 2002
BS, Political Science
Harrisburg Area Community College 1995 — 1996
Asurion June 2014 - Present
Education
Glendale Community College 2003 — 2004
Sierra-Cedar October 2013 - Present
LA County June 2011 - October 2013
X Technologies, Inc. October 2010 - June 2011
United States Air Force June 2002 - October 2010
U.S. Coast Guard December 2001 - June 2002
Engineered Fabrics February 2001 - December 2001
Asurion July 2000 - February 2001
Skills
WCF, ASP.NET, ASP.NET MVC, ASP.NET AJAX, C#, Database Design, Microsoft SQL Server, Microsoft Office..., jQuery, MVVM, Design Pattern, WPF, Service Oriented..., OOP, Visual C++, C, LINQ, TFS, SOA, SSRS, Entity Framework, JavaScript, Requirements Analysis, Software Development, Oracle, SQL, Databases, Agile Methodologies
Education
Gujarat University
Bachelor's degree, Computer Science
Asurion February 2004 - Present
Asurion February 2004 - Present
Specialized Database Technologies - PALCO August 2003 - December 2003
Cingular June 2000 - December 2003
Skills
SPC, Test Automation, Testing, Wireless, Quality Assurance, Six Sigma, Electronics, Debugging, Telecommunications, Product Management, Semiconductors, Troubleshooting, System Testing, Process Improvement, Software Quality..., Test Cases, Perl, Test Planning, Mobile Devices, Quality Center, Cross-functional Team..., Team Leadership, Vendor Management, Technical Support, Failure Analysis
Education
Georgia State University 1988 — 1991
Bachelor of Science (BS)
HCA June 2005 - August 2013
Asurion February 2005 - June 2005
Southwestern/Great American February 2004 - January 2005
Oakwood Systems Group June 1999 - January 2004
EDS February 1996 - May 1999
EDS September 1992 - January 1996
EDS November 1987 - August 1991
EDS March 1985 - October 1987
General Motors March 1984 - February 1985
General Motors September 1981 - February 1984
Skills
Project Management, Customer Service, Budgets, Technical Training, Executive Presentation..., Data Flow and Process..., PM Tools, Processes,..., Team Leadership, Microsoft Office
Education
Georgia Institute of Technology
Master of Science (MS), Information & Computer Science
General Motors Institute
Bachelor of Engineering (BEng), Industrial Engineering
Asurion January 2015 - Present
Hoffman Media LLC October 2013 - Present
Direct Response Consulting January 2014 - 2015
Starbucks 2009 - 2014
Conservation International 2011 - 2012
Skills
Customer Service, Inventory Management, Microsoft Office, Merchandising, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Sales, Social Media, Adobe Creative Suite, Photoshop, Illustrator, Digital Illustration, Vector Illustration, Digital Painting, Digital Photography, InDesign, Digital Printing, 3D Studio Max, 3D Modeling, Final Cut Pro, Layout, Graphics, Photography, Mac, Art, Graphic Design, Image Manipulation, Illustration, Editing
Education
George Mason University 2008 — 2011
Bachelor of Arts (B.A.), New Media Art, 3.3
Northern Virginia Community College 2002 — 2008
Associate of Science (A.S.), General Studies, 3.8
Raytheon March 2015 - Present
Asurion January 2005 - Present
Skills
Customer Service, Microsoft Excel, Leadership, Team Leadership, Microsoft Office, Sales
Education
Fort Hays State University
Bachelor of Science (B.Sc.), Computer Science
PrintingCenterUSA.com February 2014 - Present
Asurion July 2013 - January 2014
Skills
Account Management, Customer Service, Marketing, Sales, Advertising, Marketing Strategy, Direct Mail, New Business Development, Marketing Communications, Strategic Planning, Social Media
Education
Montana State University-Great Falls College of Technology 2010 — 2012
Associate's degree
Asurion August 2012 - Present
Education
Walden University 2012 — 2014
Associate's degree, Child and Adolescent Psycology
Liberty University Online 2010 — 2012
Associate's degree, Child and Adolescent Psycology
Liberty University 2008 — 2010
Associate's degree, Child and Adolescent Psycology
Greater Altoona Career & Technology Center 2004 — 2008
Culinary Arts/Chef Training