Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Amerisafe, Inc. June 2008 - Present
Amerisafe June 2008 - July 2010
Gragg Advertising 2007 - 2008
Asurion October 2004 - November 2007
H.W. Motorcycles March 1999 - October 2004
Skills
Training, Management, Marketing, Insurance, Sales, Project Planning, Property & Casualty..., Underwriting, Commercial Insurance, Workers Compensation, Account Management, Legal Liability, Risk Management, Professional Liability, Casualty Insurance, Strategic Planning, Process Improvement, Sales Management, New Business Development
Education
Blue River Community College 1997 — 1999
Business, Management, Marketing, and Related Support Services
Trade 1997 — 1998
Technical Certificate, Electronic I&R
Longview Community College 1996 — 1997
Motorcycle Safety Foundation 2002 — 2003
Former Instructor
Caterpillar Financial December 2014 - Present
Asurion September 2012 - Present
Orion Technology LLC August 2008 - March 2010
Orion Technology LLC May 2005 - May 2008
MouseCalls Computer Services LLC February 2004 - December 2005
Lipscomb University January 2003 - May 2005
Skills
Root Cause Analysis, IT Operations, Information Technology, Reporting & Analysis, Technical Support
Education
Tennessee State University 2010 — 2012
MBA, Management Information Systems
Lipscomb University 2002 — 2007
BS, Information Systems / Management
Universitatea „Politehnica” din Timișoara 2000 — 2002
Electronics and Telecommunications
Asurion January 2013 - Present
LSA Sports Inc January 2013 - Present
LSA Sports Inc April 2011 - December 2012
The Boston Consulting Group October 2010 - December 2011
The Boston Consulting Group October 2008 - September 2010
Endeavor June 2007 - August 2007
The Boston Consulting Group September 2003 - June 2006
IBM Business Consulting Services September 2002 - June 2003
Skills
Management Consulting, Business Strategy, Corporate Development, Strategy, Entrepreneurship, Strategic Consulting, Market Entry, Financial Modeling, Growth Strategies, Investment Banking, Corporate Finance, Emerging Markets, Product Management, Cross-functional Team..., Leadership, Competitive Analysis, Analytics, Management
Education
Massachusetts Institute of Technology - Sloan School of Management 2006 — 2008
Masters
Universidad Pontificia Comillas 1998 — 2003
MSc
Lycee Francais de Madrid 1984 — 1998
Asurion August 2015 - Present
Rewards Network July 2012 - August 2015
ARAMARK Higher Education October 2009 - July 2012
ARAMARK Higher Education July 2008 - October 2009
Paxton Media, The Jonesboro Sun May 2006 - August 2007
Skills
Computer Experience..., Software – Adobe Suites..., Direct Marketing, Retail, Retail Marketing, Food Marketing, Brand Management, Brand Awareness, Field Marketing, Market Planning, Marketing Research, Social Media Marketing, Marketing Communications, Marketing Management, Consumer Marketing, Development Of..., Marketing, Digital Marketing, Advertising, Marketing Strategy, Interactive Marketing, Collateral, Campaign Plans, Facebook, Multi-channel Marketing, Market Research, Integrated Marketing, Social Media, Hootsuite, Marketing Analytics, Email Marketing, Mobile Marketing, Websites, Multi Tasking, Organized self-starter, Management, Leadership, Customer Service
Education
Loyola University of Chicago 2011 — 2013
Master of Business Administration (M.B.A.), Marketing
Stephens College
Bachelor of Science (B.S.), Marketing, Public Relations and Advertising
DS Domination Drop Shipping Business March 2014 - Present
Asurion September 2011 - August 2012
MODUS LINK August 2008 - July 2011
MODUS LINK June 2008 - August 2008
Dell January 2001 - February 2007
Black & Decker 1994 - 2000
Skills
Manufacturing, Six Sigma, Training, Process Improvement, Lean Manufacturing, Leadership, Continuous Improvement, Management, Cross-functional Team..., Kaizen, Team Leadership, Business Process..., Troubleshooting, Project Management, Human Resources
Education
Lindsey Wilson College 1992 — 1994
Associate of Science Degree, Social Science
L:owes October 2013 - Present
Asurion January 2011 - June 2013
Klamath Alcohol and Drug Abuse September 1998 - April 2008
Skills
Customer Service, Detailed Organization, Front Office, Dependable Team Player, Multi Tasking, love change, Love to Learn, teachable, Always Willing to Learn, Enjoy Challenges, Team-oriented, Self-driven, Self-starter, Community Outreach, Communication, Accounts Payable, Handle Confidential..., Client Confidentiality, Third Party Billing, Photography, Coordinating Events, Love to Cook, Early Childhood..., Customer Oriented, Organization, Multitasking Skills, Reliability, Consideration, Listening to customers, Committed to Customer..., Job Satisfaction, Flexible Schedule, Flexible to Change, Enjoy Working with..., Enjoy New Challenges, Outdoor Adventures, Travel, Business Travel, Employee Training, Hands-on Training, open to new ideas, Open Minded, Passion for Helping..., Helping Others Succeed, Dedication to..., Spiritual Direction
Education
Klamath Community College 2009 — 2011
credits no degree, Criminal Justice and Corrections
Montgomery High School 1976 — 1981
diploma, General Studies, B
DaVita Kidney Care 2014 - Present
Asurion 2013 - 2014
Jackson National Life 2012 - 2013
Capital One 2011 - 2012
Wells Fargo 2010 - 2011
Virginia Housing Development Authority 2009 - 2010
SnagAJob.com 2007 - 2009
The Computer Solution Company 2004 - 2007
Keane 2004 - 2004
Government Retirement and Benefits 2002 - 2004
Skills
Servant Leadership, Enterprise Architecture, IT & Business Strategy..., Software Development, Software Architecture, Software Engineering, Business Intelligence, SOA, .NET, C#, SQL, Agile Methodologies, Lean Software..., Lean Startup, Kanban
Education
Virginia Polytechnic Institute and State University 2008 — 2010
Masters, Information Technology
Longwood University 1999 — 2002
Bachelor's of Science, Computer Science
Asurion February 2014 - Present
Nashville Swing Dance Foundation January 2015 - Present
McCullough Electric Co., LLC May 2013 - February 2014
Staff Management SMX December 2013 - December 2013
Gaylord Entertainment August 2012 - January 2013
McCullough Electric Co., LLC March 2012 - August 2012
Lipscomb University September 2010 - May 2011
Lipscomb University 2007 - 2011
Beaman Automotive Group May 2010 - July 2010
Lipscomb University September 2007 - March 2009
Skills
Fundraising, PowerPoint, Facebook, Microsoft Office, Social Networking, Social Media, Web Design, Editing, Poetry, Sales, Microsoft Word, Cold Calling, Swing Dance, YouTube, Online Video, Research, HTML, CSS, Singing, XHTML, Video Production, Word, Writing, Adobe Creative Suite, Psychology, InDesign, Outlook, Illustrator, Dreamweaver, Excel, Photoshop, iMovie, Access, Critical Thinking, Customer Service, Following Up, Athena, Reservation, Ticket Sales, HotSOS, Hotels, Dance, Vocal Jazz, OS X, Creative Writing, Blogging, Mac, Mental Health, Call Centers, Music
Education
Lipscomb University 2007 — 2011
B.S., Psychology, Web Design, 3.08
Nashville State Community College 2009 — 2011
Med+Pass April 2014 - Present
Dollar General September 2013 - April 2014
emids May 2012 - August 2013
datägraphy, llc. June 2011 - April 2012
Press Ganey Associates December 2010 - July 2011
Washington Publishing Company May 2010 - December 2010
Quinnian Health, Inc. August 2009 - May 2010
Asurion July 2007 - August 2009
Vanderbilt University Medical Center May 2005 - July 2007
Mapco Express May 2006 - March 2007
Skills
Business Intelligence, Microsoft Technologies, Agile Project Management, Healthcare IT, Data Warehousing, ETL, SSIS, SSAS, Scrum, OLAP, Data Modeling, Data Integration, Master Data Management, Software Project..., EMR, Data Mining, SSRS, Dashboards, Agile, EHR, Healthcare Information..., Analytics, Data Quality, Business Analysis, Dimensional Modeling, Data Governance, Analysis Services, Business Intelligence..., HL7, Health Information..., Hospitals, Clinical Information..., MDX, Data Marts, Data Warehouse..., Cubes, Data Profiling, Star Schema, OLTP, T-SQL, Data Management, Web Intelligence, Erwin, SQL Server, Data Cleansing, Data Migration, Clinical Informatics, HIT, Medical Informatics, TDD
Education
Louisiana Tech University 1988 — 1993
Communications and Mathematics
Ruston High School 1984 — 1988
Asurion June 2014 - Present
nextSource (Assigned to Asurion) May 2012 - June 2014
The Brown Center for Autism November 2012 - July 2013
Healthways January 2010 - May 2012
PMI Nashville Chapter August 2010 - December 2011
PMI Nashville Chapter March 2010 - September 2010
Healthways January 2009 - January 2010
Manager - Customer Enagement December 2008 - January 2010
Healthways January 2008 - January 2009
Healthways January 2006 - January 2008
Skills
Project Management, Change Management, Risk Management, Leadership, Training, Data Analysis, SQL, Business Strategy, PMP, Vendor Management, Business Process, Analysis, Healthcare, Team Building, Process Improvement, Program Management, Software Documentation, Operations Management, IT Management, SharePoint, Consulting, PMO, Management, Visio, Project Planning, Business Analysis, Business Process..., Integration, Scrum, Cross-functional Team..., Software Project..., MS Project, Project Portfolio..., Requirements Gathering
Education
Liberty University 2013 — 2016
Master of Arts in Christian Ministry
SCRUMstudy (VMEdu, Inc.) 2013 — 2013
Scrum Master Certification
Management Concepts 2011 — 2011
Project Risk Management
Management Concepts 2011 — 2011
Managing Scope, Time and Cost
Management Concepts 2010 — 2010
Principals of Project Management
PMStudy - PMP Exam Bootcamp 2010 — 2010
University of Alabama at Birmingham 2003 — 2005
Bachelor of Science Degree, Management Information Systems
Aetna Healthcare October 2014 - Present
NextEra Energy Resources 2013 - Present
Asurion January 2011 - July 2013
EDC ATM October 2009 - April 2010
Coventry Health Care February 2009 - April 2009
IAN HEWITT ASSOCIATES August 2008 - December 2008
DHL October 2005 - May 2007
TeleCheck June 2002 - September 2005
Skills
Customer Service, Call Centers, Cross-functional Team..., Customer Experience, Troubleshooting, Data Entry, Vendor Management, Process Improvement, Customer Satisfaction, Telecommunications, Customer Retention, Visio, Wireless, Technical Support, SDLC
Education
Lone Star College System 1997 — 2001
Basics & Legal
Nimitz High School 1993 — 1997
Diploma, Cosmetology/Cosmetologist, General
United Data Technologies September 2014 - Present
United Data Technologies March 2013 - September 2014
Presidio March 2011 - March 2013
Windsor Health Plan July 2009 - March 2011
Windsor Health Plan September 2008 - July 2009
Pomeroy IT Solutions May 2007 - August 2008
Asurion November 2007 - May 2008
CommTech Industries October 2001 - November 2006
Tek Systems December 1995 - May 2001
United States Air Force January 1990 - January 1998
Skills
EMC Storage, VMware, Cisco UCS, NetApp, SAN, Windows Server, Active Directory, Microsoft Exchange, Disaster Recovery, Security, Cisco Technologies, Networking, Wireless, Remote Access, Cisco IOS, Servers, VMware ESX, Storage, Cloud Computing, HP, vSphere, Network Security, Virtualization, Microsoft Technologies, Brocade, Infrastructure, Enterprise Storage, Enterprise Software, Storage Area Networks, Data Center, Managed Services, Information Technology, VDI, Business Continuity, Pre-sales, Storage Virtualization
Education
Louisiana State University
EE / Business
Louisiana State University
Electrical and Electronics Engineering
Arise Virtual Solutions Inc. November 2013 - Present
Insperity April 2012 - May 2013
Asurion November 2011 - April 2012
California State Board of Equalization June 2009 - August 2011
California State Board of Equalization June 2007 - May 2009
Skills
Computer Proficiency, Preparation Of Reports, Team Leadership, Minute Taking, Billing Process, Program Budgeting, Travel Planning, Meeting Planning, Event Planning, Customer Service, Accounts Payable, Accounts Receivable, Background Checks, Claims Handling, Mailroom Operations, Invoicing, Proofreading, Office Management, Printers, Training, Employee Training, Data Entry, Typing, Online Research, Registration, Conference Coordination, Shipping, Web Chat
Education
Lee College 2014 — 2016
Health Information Technology
Sacramento High School 2000 — 2004
High School Diploma, General Education
Frost-Arnett Company February 2015 - Present
Asurion March 2014 - February 2015
The Upper Room Chapel, Christian Arts Museum, and Bookstore May 2012 - February 2014
General Commission on the Status and Role of Women for the United Methodist Church June 2009 - December 2012
Walmart January 2011 - January 2012
Sitel June 2007 - May 2009
Skills
Event Planning, Museums, Social Media, Public Relations, Preaching, Pastoral Theology, Fundraising, Editing, Public Speaking, Customer Service, Customer Retention, Hospitality, Guest Service Management, Pastoral Care, Counseling Psychology, Clinical Psychology, Christian Theology, Homiletics, Nonprofits, Student Ministry, Theology, Religion, Community Outreach, Volunteer Management, Discipleship, Program Development, Blogging, Teaching, Newsletters, Copy Editing, Proofreading, Leadership Development
Education
Trevecca Nazarene University 2010 — 2012
Religion/Religious Studies
Troy University 2005 — 2009
Clinical Psychology
Lurleen B Wallace Community College 2004 — 2006
Associate's degree, Early Childhood Education and Teaching
Opp High School 2000 — 2004
High School Diploma
Asurion December 2010 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Electrical Industry, Electricians, Sales
Education
Keystone Technical Institute 2013 — 2015
Associate's Degree, electrician, 3.9
Keystone Technical Institute
Asurion January 2011 - Present
Lowbar Publishing July 2010 - Present
Xerox January 2010 - February 2011
Tennessee Title Loans January 2008 - October 2008
VF Corporation January 2007 - February 2008
Skills
•Efficient in Microsoft..., •Type 60-65 wpm & 10..., •Writer, Poet & Author, Training, Call Center, Recruiting, Problem Solving, Management, Customer Service, Coaching, Analysis, Sales, Strategic Planning, Team Building, Process Improvement, Microsoft Excel, Team Leadership, Call Centers, Interviews, Human Resources, Telecommunications
Education
Lane College 1982 — 1984
N/A, Business Administration and Management, General, 3.5
Ripley High
Delek US Holdings, Inc. February 2015 - Present
AIG June 2014 - January 2015
LBMC January 2011 - June 2014
Work & Greer, PLLC September 2010 - October 2010
Junkie Solutions December 2009 - May 2010
Dempsey Vantrease and Follis, PLLC February 2010 - April 2010
Bain Capital October 2008 - October 2008
Global Infrastructure Partners May 2008 - September 2008
Asurion July 2007 - March 2008
Bank of Ireland Life August 2006 - December 2006
Skills
QuickBooks, Tax, Tax Preparation, Tax Research, Accounting, Outlook, Microsoft Excel, Tax Returns, Financial Statements, PowerPoint, CPA, Corporate Tax, Finance, Microsoft Word, ProSystem fx Tax, Data Entry, Training, GAAP, Tax Accounting, OneSource
Education
Middle Tennessee State University 2007 — 2009
Bachelor of Business Adminstration, Accounting
The University of Memphis 2004 — 2006
Master's of City and Regional Planning
Liberty University 1997 — 2000
Bachelor's degree, History
Asurion July 2014 - Present
Orangeslice video productions March 2009 - Present
Verizon Wireless October 2009 - July 2014
Ripten.com June 2010 - July 2013
Southtree November 2008 - October 2009
Cleveland City Schools August 2007 - August 2008
WinWorld Corporation August 2006 - May 2007
Skills
Video Production, Video Editing, Videographer, Computer Hardware, Motion Graphics, Computer Graphics, Computer Repair, Mobile Applications, Mobile Communications, Compositing, Animation, Short Films, Special Effects, 3D Modeling, Film Production, Photography, Video, Videography, Graphic Design, Cinematography, HTML, Digital Media, New Media, YouTube, Multimedia, Camera, Web Design, Final Cut Studio, Non-linear Editing, WordPress, Creative Writing, Final Cut Pro, After Effects, Digital Photography, Mac, Camera Operating, Podcasting, Visual Effects, Photoshop, Film, Premiere, Producing, Maya, Storyboarding, Television, Video Games, Color Correction, Adobe Creative Suite, Post Production, Computer Animation
Education
Lee University 2005 — 2009
Bachelors, CIS, Business Administration
Springboro High School 2001 — 2005
Asurion February 2007 - Present
Schoolbelles August 2004 - September 2006
Skills
Social Media, Microsoft Office, PowerPoint, Microsoft Word, Photoshop, Microsoft Excel, Public Speaking, Research, Customer Service, Teamwork, Facebook, Event Planning, Public Relations, English, Marketing Communications, Social Networking, Social Media Marketing, Editing, Marketing, Event Management
Education
Middle Tennessee State University 2013 — 2015
Bachelor's degree, Mass Communication/Media Studies
Nashville State Community College 2010 — 2012
Associate of Science (A.S.), Communication and Media Studies
Marygrove College 2006 — 2007
Asurion June 2015 - Present
Bealls Department Store October 2014 - November 2014
Skills
Teaching, English, Microsoft Office, Research, PowerPoint, Outlook, Leadership Development, Coaching, Public Speaking, Windows, Nonprofits, Social Networking
Education
Oregon Institute of Technology 2013 — 2015
Bachelor of Science (B.S.), Applied Psychology
Klamath Community College 2011 — 2013
Associate of Arts (A.A.)
HealthStream February 2014 - Present
Asurion September 2013 - January 2014
State of Tennessee August 2010 - September 2013
Acxiom Direct February 2006 - August 2010
VitalChek Network, Inc September 2005 - January 2006
Investment Scorecard, Inc November 2003 - September 2005
Private Business, Inc February 2002 - November 2003
Private Business, Inc January 2000 - January 2002
Private Business, Inc August 1998 - December 1999
Skills
Project Management, Quality Assurance, Leadership, Software Documentation, Requirements Gathering, Management, SDLC, Cross-functional Team..., Databases, Process Improvement, SQL, Vendor Management, SharePoint, Training, Web Applications, PMP, Requirements Analysis, Analytics, Program Management, Certified Project..., Software Development..., Analytical Skills, Software, PMO, Test Planning
Education
Lipscomb University 1993 — 1998
BS, Finance/Economics
Berrien County Trial Court December 2012 - Present
Asurion February 2012 - June 2012
Home City Ice June 2011 - September 2011
Hostess Brands May 2009 - April 2010
Skills
Customer Service, Event Planning, Leadership, Public Speaking, Community Outreach, Fundraising, Research, Microsoft Office, Training, Social Media
Education
Western Michigan University 2007 — 2011
Bachelor of Arts (B.A.), Political Science and Government
Lake Michigan College 2006 — 2007
St. Joseph High School
Asurion January 2009 - March 2013
Asurion October 2006 - January 2009
Ford Motor Credit Company March 1994 - October 2006
Skills
Cross-functional Team..., Process Improvement, SDLC, Call Centers, Business Analysis, Program Management, Product Management, Visio, Agile Methodologies, Project Management, Customer Experience, Business Process..., Requirements Analysis, Quality Assurance, Software Project..., Six Sigma, Business Objects, JMP, User Acceptance Testing, User Stories, Business Requirements, Microsoft Office, Black Belt, Project Delivery, New Product Validation, Platform Architecture, Testing
Education
Lipscomb University 1988 — 1992
Bachelor of Arts (B.A.), English Language and Literature, General, 3.3
Rainbow Apparel Co January 2015 - Present
Indepent Contractor May 2013 - January 2015
Asurion October 2013 - April 2014
ASI System Integration October 2012 - May 2013
support.com August 2011 - June 2012
King TeleServices, February 2011 - July 2011
Skills
Routers, Troubleshooting, Sales, Call Center, Management, Databases, Customer Service, Invoicing, Cloud Computing, Customer Retention
Education
Acorn High School for Social Justice
High School Diploma
Kingsborough Community College
Computer Information Major
Asurion August 2014 - Present
Xerox 2009 - 2013
Kelly Services 2007 - 2009
Self Employed 2006 - 2007
Audio Light & Musical 2002 - 2006
The Boneshakers November 1984 - 2005
Mars Music 1998 - 2002
Audio Light & Musical 1992 - 1997
Skills
Visio, SharePoint, Databases, Customer Service, Microsoft Excel, Call Centers, PowerPoint, Social Media, Performance Metrics, Microsoft Word, Web Design, Access, Employee Benefits, Invoicing, Adobe Acrobat, Microsoft Office, NIMS, Payroll, Networking, Sales, OS X, System Administration, HIPAA, HTML, Accounts Payable, Public Speaking, Graphics, SQL, Graphic Design, Notary Public, Purchase Orders, Mobile Applications, Sports, TCP/IP, Mac, Coding Experience, Cpr Certified, Apple, Writing, √ Handling Confidential..., Supporting Field..., Pension & Fund..., Visio Pivot Tables, Vlookups, Excel, Daily, Monthly and..., Managing Inventory, RFP’s, HealthCare Management, Guitar
Education
Los Angeles Valley College 1977 — 1978
Business/English
E.P.I.K. March 2015 - Present
Asurion July 2013 - February 2015
Asurion October 2012 - July 2013
Convention Services & Associates January 2007 - October 2012
Aerotek February 2012 - September 2012
Wilderness at the Smokies October 2011 - December 2011
Skills
Microsoft Office, Customer Relations, Event Management, Public Speaking, Event Planning, Outlook, Data Entry, PowerPoint, Project Planning, Brand Developement, Customer Service, Social Media, Time Management, Teamwork, Critical Thinking, Leadership, Process Improvement, Social Networking, Quality Assurance, Data Analysis, Analysis, Team Leadership, Management, Access, Team Building, Human Resources, Training, Account Management, Brand Development, Software Documentation, Testing, Databases
Education
Lee University 2007 — 2011
BS, Business Administration
Lee University 2007 — 2011
Bachelor's degree, Business Administration and Management, General
Asurion December 2013 - Present
Asurion October 2010 - Present
United States Air Force September 2009 - October 2010
United States Air Force March 2009 - September 2009
United States Air Force November 2006 - March 2009
Skills
Program Management, Military Operations, Military Experience, Cross-functional Team..., Leadership, Process Improvement, Operations Management, Team Leadership, Team Building, Project Management, Resource Management, DoD, Strategic Planning, Command, Government, Operational Planning, Management, Logistics, Quality Assurance, Leadership Development, Analysis, Training, Security, Organizational..., Intelligence, Human Resources
Education
American Military University 2008 — 2010
MBA
Manhattan College 2002 — 2006
BA, Communications
Asurion April 2010 - Present
Word Entertainment December 1995 - March 2010
EMI April 1994 - December 1995
Skills
Project Management, Business Analysis, Business Process..., CRM, Customer Service, ERP, Forecasting, Integration, Leadership, Management, Strategy, Supply Chain Management, Team Building
Education
Lipscomb University
Corporate Management
Asurion August 2015 - Present
Asurion November 2014 - July 2015
Asurion May 2012 - November 2014
Kuchta Consulting Inc. August 2006 - May 2012
UNHCR November 2004 - June 2006
Nakoma Group May 2003 - November 2004
The Implementation Partners (TIP) November 1998 - May 2003
Sierra Systems Group LLC May 1997 - October 1998
Skills
ERP, PeopleSoft, Oracle, Software Development, Requirements Analysis, Microsoft SQL Server, Financials, Business Intelligence, Databases, Business Process, SDLC, SharePoint, Integration, Requirements Gathering, Business Analysis, Consulting, ETL, Systems Analysis, Software Project...
Education
The University of British Columbia 1988 — 1992
Bachelor of Arts, Political Science
Langara College 1995 — 1997
Diploma in Computer Information Systems
HCA December 2013 - Present
HCA January 2013 - December 2013
Asurion May 2013 - August 2013
Gaylord Entertainment May 2012 - January 2013
Ernst & Young 2011 - 2011
Skills
Accounting, Internal Audit, Financial Reporting, Internal Controls, Auditing, Sarbanes-Oxley Act, Financial Analysis, GAAP, Financial Accounting, SEC filings, US GAAP, CPA, Leadership, General Ledger, Microsoft Word, SEC Filings, Microsoft Excel, Finance, Financial Risk
Education
Lipscomb University 2009 — 2013
Master of Business Administration (MBA), Accounting
Lipscomb University 2009 — 2013
Master of Business Administration (MBA), Accounting
IDM, Inc. February 2014 - Present
Paul VI High School September 2012 - May 2014
Asurion May 2013 - February 2014
Asurion September 2012 - May 2013
Ritzert & Leyton Attorneys at Law 2011 - 2011
Skills
Microsoft Office, Spanish, Time Management, Process Improvement, Customer Service, Program Management, Microsoft Word, Team Leadership
Education
Loyola University Maryland 2008 — 2012
Bachelor's Degree, International Business, Minor in Spanish
Transamerica Financial Advisors, Inc. January 2015 - Present
Sterling Jewelers August 2014 - Present
The Global Voice September 2013 - Present
Toyota Motor Corporation April 2015 - June 2015
Twin Peaks Restaurants December 2013 - April 2014
2LsOnACloud February 2013 - April 2014
New York and Company June 2012 - January 2014
Siam Pad Thai September 2013 - November 2013
Asurion May 2013 - October 2013
PhatKaps Boutique August 2012 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft Powerpoint, Microsoft Publisher, Microsoft Outlook, Adobe Creative Suite, Adobe Illustrator CS6, Adobe Photoshop CS6, Adobe InDesign CS6, Adobe Bridge CS6, Graphic Design, Customer Service, Visual Merchandising, Social Media, Social Networking, Recruiting, Website Development, HTML, Electronics, Fine Art, Youth Mentoring, Organization, Web Design, Web Applications, Mac OS X, Soccer, Bowling, Tennis, Photography, Nikon, Lightroom, Aperture, WordPress, Facebook, Advertising, Typography, Tumblr, Event Planning, Mac, Screen Printing, Vector Illustration, Vector Design, Graffiti, Tattoo, Website Promotion, PowerPoint, Time Management, Illustrator
Education
The Art Institute of Tennessee-Nashville 2013 — 2015
Bachelor's Degree, Graphic/Web Design
Lipscomb University 2011 — 2012
Bachelor of Business Administration (BBA), Marketing/Graphic Design
Asurion June 2014 - Present
Nissan Motor Company April 2013 - June 2014
Sitel 2007 - 2010
ClientLogic 1999 - 2002
Skills
Project Management, Operations Management, Operational Planning, Contact Center..., Sustainability..., Sales Presentations, Process Improvement, Vendor Management, Program Management, Business Process..., CRM, Team Leadership, Outsourcing, Call Centers, Business Process, Customer Experience, Change Management, Management, Team Building, Leadership, Training
Education
Lipscomb University 2010 — 2012
BA, Corporate Administration
Symantec June 2015 - Present
Simple Finance August 2012 - June 2015
Umpqua Bank December 2011 - August 2012
Umpqua Bank January 2008 - December 2011
Asurion April 2006 - January 2008
Symantec March 2005 - April 2006
Symantec June 2002 - April 2006
Symantec March 2001 - June 2002
Morse Bros., Inc. 1997 - 2001
Northwest Christian University 1995 - 1998
Skills
Information Security..., Financial Services, Network Security, Strategic Planning, Policy, PCI DSS, Network Architecture, Application Security, Security, Disaster Recovery, Business Continuity, Risk Management, Cloud Security, Amazon Cloud, Cloud Computing, Vulnerability Assessment, Penetration Testing, Firewalls, Information Security, Computer Security, VPN, Security Awareness, IPS, Networking, Information Technology, Security Architecture..., Integration, Security Policy, Servers, Information Assurance, Network Design, Vulnerability Management, Security Audits, Infrastructure, ISO 27001, Intrusion Detection, Identity Management
Education
Marylhurst University 2009 — 2013
Master of Business Administration (MBA), Finance
Northwest Christian College 1995 — 1999
Bachelor of Arts (BA), Business Administration and Management, General
Qualifacts January 2014 - Present
Qualifacts August 2011 - December 2013
Emma, Inc September 2007 - April 2011
Saint Thomas Midtown Hospital (formerly Baptist Hospital) September 2005 - September 2007
Asurion November 2004 - August 2005
The Parkersburg News and Sentinel May 2003 - May 2004
Skills
Social Media Marketing, Social Media, Salesforce.com, Customer Service, Email Marketing, Account Management, Marketing, Project Management, Marketing Strategy, Sales, Marketing Communications, Strategic Planning, Leadership, Online Advertising, CRM, Training, Process Improvement, Public Relations, Public Speaking, SaaS
Education
Marietta College 1999 — 2003
Bachelor of Arts, Corporate Communications, Minors in Leadership and Literature, Certificate of Writing with Distinction
Chillicothe High School 1995 — 1999
Chillicothe, Ohio
Dollar General July 2012 - Present
Community Health Systems September 2011 - June 2012
Vanderbilt University March 2011 - September 2011
Dollar General September 2010 - March 2011
Ingenix (Formerly AIM Healthcare) June 2009 - August 2010
Prison Health Services February 2009 - May 2009
LPS Integration November 2007 - September 2008
Asurion November 2007 - March 2008
HCA Physician Services September 2003 - November 2007
Cleartrack Information Network, Inc. May 2001 - May 2003
Skills
Storage Area Networks, Database Administration, HP EVA, SAN, VMware, Cisco, SQL Server, Linux, Microsoft SQL Server, Cisco Technologies, SQL, System Administration, Servers, Technical Support, Storage, Visio, Troubleshooting, VMware ESX, Windows XP, Windows Server, Networking, Unix, Microsoft Exchange, Solaris, Active Directory, IIS, Virtualization, Operating Systems, AIX, Switches, EMC Storage, Disaster Recovery, System Deployment
Education
Western Kentucky University 1997 — 2000
Bachelors, Computer Information Systems
Lindsey Wilson College 1995 — 1997
Asurion January 2013 - Present
Asurion January 2012 - December 2012
Asurion March 2010 - January 2012
Asurion November 2009 - March 2010
Asurion April 2008 - November 2009
Asurion January 2007 - April 2008
Asurion August 2006 - January 2007
Asurion January 2005 - August 2006
Skills
Process Improvement, Cross-functional Team..., Business Analysis, Analytics, Leadership, Project Planning, Project Management, Business Process..., Team Leadership, Integration, Program Management, Vendor Management, Forecasting, Analysis
Education
Lipscomb University 2009 — 2010
MBA, Business Administration
Rice University 2001 — 2003
BA, Kinesiology - Sport Management
Asurion July 2010 - Present
Asurion August 2008 - July 2010
Asurion March 2005 - August 2008
KPMG Audit October 2002 - March 2005
Skills
SOX, Financial Reporting, Financial Analysis, Internal Controls, Compliance, Sarbanes-Oxley Act, CPA, Finance, Financial Statements, Management
Education
Lipscomb University 2001 — 2002
MBA, Accounting Major
Lipscomb University 1997 — 2001
BS, Accounting and Business Administration Majors
Asurion April 2005 - Present
Allstate September 2002 - April 2005
American National Insurance May 2000 - September 2002
Skills
Customer Service, Outlook, Training, Leadership, Access, Property & Casualty..., Texas Adjuster License, Life & Health Insurance..., Microsoft Office, Microsoft Word, PowerPoint, Windows, Research, Call Center, Insurance, Insurance Adjusting, Escalation Resolution
Education
Longview Community College
UMKC
Asurion April 2014 - Present
Deloitte & Touche September 2011 - April 2014
Lipscomb University August 2010 - August 2011
Deloitte January 2011 - March 2011
Asurion May 2010 - August 2010
Faulkner Mackie & Cochran PC January 2010 - April 2010
Asurion May 2009 - December 2009
Skills
CPA, SEC Financial Reporting, Financial Reporting, Financial Analysis, Accounting, US GAAP, Team Leadership, Auditing, Sarbanes-Oxley Act, Finance
Education
Lipscomb University
Master of Accountancy, Accounting
Barnes & Noble August 2012 - August 2014
Delta Sigma Theta Sorority, Inc. 2014 - 2014
Asurion January 2008 - May 2011
Skills
Customer Service, Cashiering, Loss Prevention, Merchandising, Outlook, Microsoft Excel, Customer Retention, Event Planning, Public Speaking, Call Centers, Inventory Management, Time Management, PowerPoint, Team Building, Customer Experience, Training, Microsoft Word, Social Media, Social Networking, Sales, Retail Sales, Retail, Leadership, Customer Satisfaction, Telephone Skills, Data Entry, Microsoft Office
Education
University of Houston-Downtown 2012 — 2014
Bachelor of Social Work, Social Work, Senior
Lone Star College System 2009 — 2011
Associates of Arts
Asurion August 2014 - Present
NFIB December 2012 - August 2014
C7 Technologies August 2011 - November 2012
Skills
C#, iOS development, ASP.NET MVC, Microsoft SQL Server, Agile Methodologies, Swift, Objective-C
Education
Lipscomb University 2013 — 2014
Master's Degree, Software Engineering
Lipscomb University 2008 — 2010
Bachelor's degree, Mathematics and Computer Science
Viking Technology December 2013 - Present
Heath Consulting Group April 2013 - Present
CellPoint June 2010 - April 2013
Asurion June 2004 - June 2010
Skills
Supplier Quality, SPC, Quality Assurance, Quality Management, Cross-functional Team..., Root Cause Analysis, Six Sigma, Quality System, Testing, Telecommunications, DMAIC, Quality Auditing, New Product Introduction, Project Management, Data Quality Assurance, Software Documentation, Supply Chain, Continuous Improvement, Lean Manufacturing, Management, Strategy, PFMEA, 5S, FMEA, Corrective Actions, 8D Problem Solving, Process Improvement, Business Process, Start-ups, Training, Quality Control, CRM, Leadership, Iso 9000, Black Belt, ISO, Vendor Management, Program Management, Supply Chain Management, ISO 9000, Product Development
Education
Villanova University 2013 — 2013
Certificate of Completion, Lean Six Sigma Black Belt
Villanova University
Green Belt Certification, Six Sigma, Certification of Completion
David Lipscomb University 1986 — 1990
Bachelor of Science (BS), Computer and Information Sciences, General
Asurion October 2014 - Present
Geometry Global June 2011 - October 2014
G2 Worldwide January 2009 - May 2011
G2 Worldwide June 2005 - January 2008
G2 Worldwide December 2002 - June 2005
Grey Direct May 1999 - November 2002
Skills
Creative Strategy, Direct Mail, Integrated Marketing, Interactive Advertising, Advertising, Interactive Marketing, Art Direction, Digital Strategy, Direct Marketing, Digital Marketing, Concept Development, Outdoor Advertising, Copywriting, Relationship Marketing, Email Marketing, Interaction Design, Online Advertising, Graphic Design, Creative Direction, Television, Corporate Branding, Strategy, Digital Media
Education
Loyola College in Maryland 1992 — 1996
BA, Writing
School of Visual Arts
Asurion October 2014 - Present
Asurion December 2012 - October 2014
Asurion December 2011 - December 2012
KIPP Journey Academy July 2010 - July 2011
Teach for America August 2008 - May 2010
UCM: Center for Spiritual Growth and Social Justice 2005 - 2008
Skills
Public Speaking, Teaching, Data Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Financial Analysis, Outlook, Business Analysis, SQL, Access, Analysis, Leadership, Research, Microsoft Office, Process Improvement
Education
Marian College 2008 — 2010
Masters, Teaching
Ohio University 2004 — 2008
Bachelors of Science, Mathematics BS/ Philosophy BA
Asurion October 2013 - Present
Hemlock Semiconductor L.L.C. September 2009 - March 2013
Dow Corning Corporation April 1986 - September 2009
Skills
Six Sigma, Process Optimization, SAP, Manufacturing, Continuous Improvement, Lean Manufacturing, Process Engineering, MS Project, Project Management, ERP, Project Engineering, Project Portfolio..., Training, Leadership, Business Process, Root Cause Analysis, Process Improvement, 5S, ISO, HAZOP, Factory, P&ID, Process Simulation, Quality Assurance, Management, Chemical Engineering, Engineering, Supply Chain Management, Design of Experiments, R&D, Black Belt, Supply Chain, DMAIC, FMEA, Kaizen, Project Planning, Operational Excellence, Process Management, Value Stream Mapping, Data Warehousing, DFSS, Data Management, DMEDI, System Architecture, Data Analysis, Business Process Mapping, SPC, Testing, Minitab, Manufacturing Operations
Education
Lawrence Technological University
Bachelor of Science (B.S.), Mathematics and Computer Science
Asurion October 2007 - Present
Sprint April 1999 - April 2006
United States Army January 1995 - January 1999
Skills
Account Management, Sales Management, Customer Relations, Customer Service, Microsoft Office, Strategic Planning, Marketing Strategy, Consultative Selling, Selling, B2B, Cross-functional Team..., Management, Sales, Sales Operations, Salesforce.com, Wireless, Customer Satisfaction, Customer Retention, Leadership, Direct Sales, Retail, Solution Selling, Training, Telecommunications
Education
Rockhurst University 2001 — 2003
BA, Communications
Longview Community College 1999 — 2001
AA, Computer Science
Asurion December 2013 - Present
The Little Clinic July 2011 - December 2013
Golden Corral Corporation August 2007 - June 2011
Wells Fargo August 2004 - August 2007
Skills
Instructional Design, Elearning, Blended Learning, Training Course..., Leadership Development, Team Leadership, Educational Consulting, Corporate Communications, Corporate Training, Training & Development, Graphic Design, Lean Process Improvement, Process Improvement, Continuous Improvement, Adobe Creative Suite, Adobe eLearning Suite, Video Production, Video Editing, Videography, Video Direction, Audio Engineering, Audio Editing, Adobe Audition, Simulation Software, Simulation Design and..., Emulator Design and..., Simulations, Emulation, Demos, Adobe Design Programs, HTML Scripting, HTML5, Web Development, Web Design, Captivate, Lectora, Articulate Storyline, Dreamweaver, SharePoint..., Web Content Management, Customer Service..., Management, Coaching, Training, Leadership, Employee Training, Team Building, Customer Service, Rapid Prototyping
Education
Liberty University 1996 — 1999
Bachelor of Arts (B.A.), English Language and Literature/Letters
Piston Automotive October 2014 - Present
Toledo Molding & Die, Inc. June 2014 - October 2014
Philips August 2013 - February 2014
Asurion October 2012 - June 2013
Hertz July 2012 - June 2013
Express Employment Professionals June 2012 - July 2012
Snelling Staffing Services August 2011 - June 2012
Regions Financial Corporation January 2005 - November 2009
Beneficial Finance November 2006 - July 2007
First American National Bank March 2006 - October 2006
Skills
PeopleSoft, Microsoft Office, Banking, Business Management, Customer Service, Auto and Mortgage..., eEmpact, HRIS, Accounts Payable, Payroll Processing, Payroll, Word, Data Entry, Teamwork, Teller Operations, Microsoft Excel, Refinance, Microsoft Word, Auto, Training, Recruiting, Team Building, PowerPoint, Accounting, Finance, Management, Sales, Loans, Human Resources
Education
Liberty University 2009 — 2014
Bachelor's of Science, Business Management
Asurion February 2015 - Present
Skills
Android, Blackberry, MySQL, Ant, CVS, Eclipse, ClearCase, Sybase, Java, Agile Methodologies, Perforce, J2ME, Mobile Applications, Mobile Devices, Software Development, JIRA, Team Leadership, Object Oriented Design, Software Engineering, REST, User Interface
Education
Mahatma Gandhi University
Bachelors, Computer Science
Microsoft December 2013 - Present
Microsoft July 2012 - December 2013
Asurion January 2012 - July 2012
University of South Florida August 2009 - December 2010
National Informatics Center January 2008 - August 2008
District Jail January 2007 - August 2007
Skills
C, C++, .NET, HTML, XML, CSS, jQuery, PHP, SQL Server, PostgreSQL, MySQL, JavaScript, Core Java, Microsoft Office, Microsoft Windows, Ubuntu, HP QC 10.0, FxCop, TFS, C#, Janus, Microsoft SQL Server, Quality Center, Databases, Software Engineering
Education
University of South Florida 2009 — 2011
M.S., Computer Science
Kurukshetra University 2005 — 2009
Bachelor of Tech, Computer Science
Asurion March 2011 - March 2014
TransUnion March 2009 - February 2010
TransUnion March 2006 - March 2009
TransUnion January 2003 - March 2006
TransUnion January 2000 - January 2003
Skills
Product Management, CRM, Project Management, Direct Marketing, Account Management, Marketing Strategy, Strategy, Business Development, Cross-functional Team..., Marketing, Business Intelligence, Leadership, Analysis, Management, Business Planning, Analytics, Competitive Analysis, Strategic Partnerships, Market Research, Product Marketing, Telecommunications, Market Analysis, Team Leadership, Strategic Planning
Education
Northwestern University - Kellogg School of Management 2006 — 2009
MBA
Marquette University 1996 — 1999
BS
Asurion January 2011 - Present
Clearwire October 2009 - November 2010
Dish Network May 2007 - October 2009
Dish Network February 2007 - May 2007
Dish Network May 2006 - January 2007
Glazer's Distributors (Union Beverage Co.) April 2005 - May 2006
Glazer's Distributors (Union Beverage Co.) August 2004 - May 2005
Skills
Strategic Planning, Product Development, Advertising, Incentives, Account Management, Direct Sales, Sales Management, Sales Operations, Cold Calling, Customer Retention, Sales, Market Planning, Wireless, Leadership, Telecommunications, Retail, Marketing
Education
Marquette University 1999 — 2003
B.S., Marketing
Marist High School 1995 — 1999
City of Houston August 2014 - Present
Kuehne + Nagel February 2013 - Present
Asurion January 2012 - Present
Interactive Response Technologies, (IRT) August 2010 - May 2012
Burnett Staffing Specialists / Choice Staffing Services September 2011 - January 2012
Skills
Recruiting, Talent Acquisition, PeopleSoft, Onboarding, Technical Recruiting, Contract Recruitment, Microsoft Office, Clerical Skills, Management, Team Leadership, Quality Assurance, Administrative..., Administrative...
Education
Texas Southern University 2011 — 2012
Lone Star College 2009 — 2011
2yr, Education
ActioNet July 2015 - Present
Asurion February 2015 - June 2015
AOL August 2013 - February 2015
Fannie Mae March 2012 - August 2013
AOL March 2010 - March 2012
Freddie Mac October 2006 - June 2009
Freddie Mac June 1998 - September 2006
Reilly Mortgage Group, Inc. (now Wells Fargo Multifamily Mortgage) May 1984 - June 1998
Pennsylvania Liquor Control Board March 1983 - April 1984
Skills
Agile Project Management, Web Project Management, Offshore Project..., Mortgage Banking, SDLC, Vendor Management, Product Management, Agile Methodologies, Cross-functional Team..., Software Project..., Project Management, Integration, Strategy, Management, CRM, Business Process, Program Management, Scrum
Education
Keller Graduate School of Management/DeVry Univ 2000 — 2005
MBA, Business Administration
King's College 1979 — 1983
B.S., Business Administration
Fox Mill Tae Kwon Do
1st Dan (Oct 2009), Tae Kwon Do Black Belt
Asurion 2013 - Present
Asurion 2010 - 2013
Sintec Media January 2009 - September 2010
Consulting and Research 2005 - 2009
IBM 1999 - 2005
Teradata / NCR 1993 - 1999
1776 Software 1991 - 1993
Quantum Dynamics Research 1987 - 1991
Skills
Formal Methods, Compiler Development, Operating System..., Software Reliability..., Software Engineering, Software Development, Process Development, Algorithms, Testing, Java, Architecture, Linux, SQL, C++, C, Agile, MySQL, Software Project..., Team Leadership, OOP, UML, Integration, Distributed Systems, Program Management, Software Design, Process Improvement, Unix, ITIL, Haskell, Spin/Promela, Theorem Proving, Model Checking, Parallel Programming, Large-Scale System Test, Engineering, Agile Methodologies, SaaS, Operating Systems, C#, Architectures
Education
Portland State University 2005 — 2009
PhD Computer Science, Memory Models and Formal Semantics of Memory, 4.0 (ABD)
Loyola Marymount University 1995 — 1998
MSc Computer Science (Logics of Time and Computation), Demonstrating the undecidibility of first-order peano arithmetic in higher-order logic, 3.97
Southern Illinois University, Carbondale 1984 — 1987
BSc Industrial Technology, Magna Cum Laude, Network Models and Discrete Simulation, 3.89
Cleveland Institute
AAS, Electronic Engineering, Electrical Engineering, 3.9
Asurion March 2009 - Present
Primary Services January 2006 - January 2007
Chase September 1999 - July 2005
Skills
Call Centers, Claim, Access, Customer Service, Microsoft Office, Outlook, Troubleshooting, Customer Satisfaction, Insurance, Customer-focused Service, SAP, Verbal De-escalation, Service Improvement, Conflict Resolution, Persuasive Speaker, Easily Adaptable, Employee Engagement, Powerful Communicator, Applicant Tracking..., Team Building
Education
Lone Star College System 2011 — 2014
Associate of Applied Science, Business, Management, Marketing, and Related Support Services, 3.7 GPA
Barbara Jordan HS for Careers 1989 — 1991
High School Diploma
Asurion March 2013 - Present
Gaylord Entertainment December 2009 - March 2013
Healthcare Corporation of America (HCA) August 2009 - November 2009
Yeary Howell & Associates May 2009 - August 2009
Carr, Riggs & Ingram, LLC July 2008 - May 2009
Midsouth Consulting Group January 2008 - April 2008
Skills
Internal Controls, Auditing, Internal Audit, Sarbanes-Oxley Act, Finance, Payroll, CPA, Financial Statements, Accounting, Management, Cash Flow, Certified Fraud Examiner, Sarbanes-Oxley
Education
Lipscomb University 2009 — 2010
Master of Accountancy
Kroger December 2014 - Present
Family Dollar July 2014 - December 2014
Honeywell March 2014 - April 2014
Hewlett-Packard November 2011 - November 2013
Asurion May 2009 - July 2010
NCO Group February 2009 - May 2009
Hostgator.com August 2008 - November 2008
Convergys August 2005 - July 2008
Skills
Troubleshooting, Customer Service, Training, Sales, Computer Hardware, Outlook, Technical Support, Windows, Networking, Call Center, Microsoft Office, Team Leadership, Customer Satisfaction, Management, MySQL, Web Development, Leadership, Computer Proficiency, Computer Hardware..., Social Media Marketing, Strategic Planning
Education
Lone Star College 2015 — 2015
EKG Monitor Tech Cert, Electrocardiography
San Jacinto College 1998 — 1999
Music, Music
Focus Relocation, Inc. March 2015 - Present
Guy Brown April 2013 - February 2015
Asurion - WJS October 2012 - February 2013
Asurion June 2012 - September 2012
MTSU May 2010 - June 2012
Youth for Christ July 2011 - December 2011
Nashville Lifestyles Magazine May 2011 - July 2011
Skills
Media Writing, Digitization, Microsoft Office, Bilingual, English, Marketing Communications, Public Relations, Event Planning, Journalism, Marketing, Advertising, Customer Service, Public Speaking, Management, Human Resources, Microsoft Excel, Social Networking, Facebook, Leadership, PowerPoint, Time Management
Education
Middle Tennessee State University 2010 — 2012
BS, Public Relations
David Lipscomb University 2008 — 2009
BS, Nursing
Axiom Medical Consulting, LLC June 2011 - Present
Asurion August 2008 - December 2009
Republic Waste Services May 2005 - August 2008
Skills
Clinical Research, Public Speaking, Microsoft Office, Research, Customer Service, Strategic Planning, Leadership, Healthcare Information..., Project Management, Microsoft Excel, Microsoft Word, Customer Relations
Education
Lone Star College 2013 — 2015
Associate's Degree, Business Administration, Management and Operations
Humble High School 2001 — 2005
High School Diploma
inVentiv Health August 2015 - Present
Ricoh Americas Corporation March 2015 - Present
Enterprise Rent-A-Car April 2011 - November 2014
Gaylord Opryland Resort August 2010 - January 2011
Asurion September 2009 - June 2010
Iron Mountain March 2008 - September 2009
Skills
Sales&Marketing, Accurate Data Entry, Customer Support, Management, Hospitalists, Customer Service, Business Sale, Marketing, Call Centers, Customer Retention, Leadership, Data Entry, Sales Process, Sales Operations, Sales, Customer Satisfaction, Account Management, Time Management, Sales Management, Team Leadership, Employee Training, Cold Calling, Training
Education
Western Kentucky University 2005 — 2007
Bachelor of Science (B.S.), Public Health
David Lipscomb University 2003 — 2005
Cornerstone Landscape Management March 2015 - Present
Nashville Computer, Inc. December 2014 - March 2015
Asurion December 2013 - November 2014
IBEX Global July 2012 - September 2013
Skills
Information Technology, Computer Science, Computer Hardware, Computer Repair, Computer Network..., Network Administration
Education
Middle Tennessee State University 2010 — 2014
Computer Science, Senior
Lipscomb University 2008 — 2009
Biochemistry and Molecular Biology
Asurion January 2014 - Present
Argaine Consulting June 2003 - Present
RadioShack Corporation October 2008 - March 2010
Circuit City June 2003 - March 2007
Circuit City Technology June 2003 - March 2007
Valpak of Nashville June 2002 - June 2003
HCI January 2002 - June 2002
WMA Securities January 1999 - January 2001
Prudential Insurance & Securities January 1998 - January 1999
The Auto Transformers January 1986 - January 1999
Skills
Account Management, Social Media, Sales, Training, Microsoft Office, Team Leadership, Networking, Cold Calling, Marketing, Advertising, Program Management, Business Development, Team Building, Microsoft Excel, Management, Inventory Management, Microsoft Word, Product Development, Strategic Planning, Call Centers, PowerPoint, Salesforce.com, Event Planning, Marketing Strategy, Computer Hardware, Direct Sales, Computer Network..., Customer Service, Negotiation, Project Management, Recruiting, Customer Satisfaction, Selling, Sales Operations, CRM, Leadership, Sales Process, Sales Management, Social Networking
Education
Long Beach City College 1973 — 1974
Music, Marketing
Long Beach City College
AA Degree, Business Management, Marketing
Teradata December 2007 - Present
LiveSchool July 2012 - February 2015
Asurion July 2006 - December 2007
AT&T June 2003 - July 2006
Verizon January 2001 - June 2003
Verizon Wireless May 1999 - December 2000
Verizon Wireless (GTE Wireless pre-merger) June 1997 - May 1999
Andersen Consulting June 1994 - May 1997
Skills
Business Intelligence, Marketing Management, Operations Management, Data Warehousing, Analytics, Systems Analysis, Application Delivery, Competitive Analysis, Business Analysis, Data Analysis, Financial Analysis, Product Development, Product Marketing, Database Marketing, CRM, Go-to-market Strategy, Data Modeling, Enterprise Software, Business Development, Cross-functional Team..., Telecommunications, Professional Services, Management, Entrepreneurship, Strategy
Education
University of Alabama 1992 — 1994
MBA, Operations Management
Lipscomb University 1988 — 1992
Bachelor's, Marketing / MIS
David Lipscomb High School 1984 — 1988
Asurion June 2014 - Present
Asurion April 2006 - Present
Sprint September 1999 - March 2005
Sprint Communication Systems 1999 - 2005
Skills
Call Center, Customer Retention, Customer Satisfaction, Wireless, Cross-functional Team..., Team Building, Customer Experience, Customer Service, Process Improvement, Telecommunications, Leadership, Call Centers, Team Leadership, Microsoft Office, Operations Management, Troubleshooting, Management, Training
Education
Knoxville College 1968 — 1971
Business Admin
Howard High School 1966 — 1968
Intel Security (formerly McAfee) March 2015 - Present
immixGroup October 2013 - March 2015
Apptix February 2012 - October 2013
Asurion May 2010 - December 2011
CARFAX April 2008 - March 2010
AOL, LLC May 2007 - April 2008
AOL, LLC September 2006 - July 2007
AOL, LLC August 2005 - September 2006
AOL, LLC February 2004 - September 2005
AOL April 2001 - November 2004
Skills
P&L Management, Microsoft Office Suite, Negotiation, Influencer, A True Team Player, Complex Matrixes..., On-time delivery of..., Project Implementation, Program Management, Product Management, Partner Marketing, Partner Development, Client Services, Budget Management, Competitive Analysis, Cross-functional Team..., Project Management, Affiliate Marketing, Microsoft Office, Sales, Budgets, Strategic Partnerships, Business Development, Multi-channel Marketing, Strategy, Leadership, Telecommunications, Account Management, Product Marketing, Sales Operations, Management, Marketing Strategy, Channel Partners, B2B, Partner Management, Enterprise Software, Influencer Marketing, Marketing, Integrated Marketing, Business Planning, Customer Retention, Salesforce.com, CRM, Lead Generation
Education
Marymount University 2003 — 2005
Northern Virginia Community College 1992 — 1996
Herndon Highschool 1988 — 1992
Paradigm Staffs Inc. February 2015 - Present
WAY Media, Inc. December 2013 - Present
Volt Workforce Solutions September 2014 - February 2015
Asurion October 2005 - December 2009
United States Marine Corps May 2001 - May 2005
Skills
Photography, Journalism, Final Cut Pro, Social Networking, Facebook, Social Media, PowerPoint, Digital Electronics, Microsoft Office, Digital Communication, Editing, Consumer Electronics, Electronics Repair, Event Planning, Microsoft Word, Staffing Services, Resume Writing, Screening Resumes, Interviewing Skills, Public Speaking, Public Relations, Customer Service, Management, Microsoft Excel, Blogging, Marketing, Social Media Marketing, Talent Acquisition, SEO, CRM, Leadership, Training
Education
Lipscomb University 2010 — 2013
Bachelor of Arts (B.A.), Journalism and New Media/Public Relations and Organizational Communication
Omnicell February 2015 - Present
Asurion May 2014 - February 2015
ARC June 2013 - August 2013
Vanderbilt University May 2012 - August 2012
Skills
C#, Visual Studio, ASP.NET, AngularJS, C, Objective-C, Xcode, Python, Teamwork, Programming, Multisim, VHDL, Circuit Analysis, Mathematics, Databases, Assembly Language, NI LabVIEW, Modelica, Software Development, Software Engineering, Linux, Labview, .NET, Embedded Systems, Debugging, Windows, JavaScript, Microsoft Office, HTML, SQL, Web Development, Web Applications, jQuery, Microsoft SQL Server, Agile Methodologies, Leadership, Java, Scrum
Education
Lipscomb University 2010 — 2014
Bachelor's Degree, Computer Engineering, 3.84 GPA
Asurion September 2014 - Present
Genco Logistics/Abacus Staffing July 2014 - August 2014
The Solomon Page Group LLC February 2013 - April 2013
Cummins Business Services February 2002 - February 2013
Medical Care Management Company January 1999 - January 2001
Skills
Oracle HRMS – Oracle..., Training, Human Resources, Employee Benefits, Software Documentation, Analysis, Program Management, HRIS, Call Centers, Insurance, Customer Service, Teamwork, Access, Leadership Development, Strategic Planning, Team Building, Leadership
Education
Lipscomb University 1987 — 1991
Bachelor of Arts, Biblical Theology
Cellairis June 2015 - Present
All Star Phone Repair April 2015 - Present
Jeb's Upgrades and PC Repair June 2009 - Present
Asurion October 2013 - December 2014
Dish Network April 2013 - August 2013
General Dynamics Information Technology December 2012 - April 2013
iQor September 2012 - December 2012
Rural King Supply January 2012 - July 2012
Dollar General May 2011 - January 2012
SolixCMR August 2009 - March 2011
Skills
Customer Service, Sales, Customer Satisfaction, Time Management, Direct Sales, Telephone Skills, Customer Experience, Troubleshooting, Management, Critical Thinking, Flexible Schedule, Supervisory Experience, Data Entry, Call Centers, Call Center, Technology, Microsoft Office, Typing, Communication, Long-term Customer..., Customer Oriented, Organization, Timely Decision Making, Mathematics, Research, Accounting, Self Management, Public Speaking, Phone Skills, Answering Phones, Reasoning Skills, Tutoring, Fast Learner, Leadership Development, Stress Management, Individual Counselling, Report Writing, Money Management, Calculator, Billing Systems, General Repairs, Receptionist Duties, Telecommunications, Computer Repair, Mobile Devices, Leadership, Team Building, Social Networking
Education
Lake Land College 2011 — 2011
Ongoing Associates, Small Business Administration/Management
Cumberland High
SSCS, INC May 2011 - Present
LTI Trucking Services, Inc. August 2007 - August 2008
Asurion April 2005 - August 2007
Skills
Administrative..., Customer Service, Problem Solving, 10 Key Touch, AS400 Administration, Microsoft Excel, TigerPaw, Receptionist Duties, Resolving Conflicts, 60 wpm, Software Documentation, Employee Benefits, Outlook, Microsoft Office, Training, Accounts Payable, Time Management, Accounts Receivable, Recruiting, Data Entry, Microsoft Word, Administrative Work, Administrative..., Payroll, Access
Education
Lone Star College System 2011 — 2014
Associate's degree, Business Administration and Management, General
Texas Southern University 2008 — 2010
Deloitte January 2015 - Present
Independent Team Beachbody Coach June 2013 - Present
Asurion June 2013 - January 2014
TekSystems January 2013 - April 2013
APRIMO/TERADATA NASHVILLE TN March 2011 - March 2012
DELMONTE FOODS January 2007 - March 2011
ALCOAPITTSBURGH September 2002 - January 2007
Alcoa December 2001 - September 2002
Alcoa January 2001 - December 2001
Alcoa October 1998 - January 2001
Skills
Process Improvement, Business Process..., Business Process, Analysis, Project Management, Project Planning, Testing, Business Analysis, Training, Vendor Management, CRM, Visio, Microsoft Office, SDLC, Healthcare, Consulting, Management, SharePoint
Education
Marshall University 1992 — 1997
Accounting
Marshall University 1992 — 1997
Bachelor of Business Administration, Accounting
Asurion 2014 - Present
Sarah Cannon Research Institute April 2014 - October 2014
Sarah Cannon Research Institute May 2010 - April 2014
Stride Rite October 2008 - April 2010
Skills
Fixed Assets, Account Reconciliation, Financial Reporting, Financial Analysis, Microsoft Excel, Accounting, Accounts Receivable, Auditing, Journal Entries, General Ledger, Financial Statement..., Accounts Payable, QuickBooks, GAAP, Sarbanes-Oxley Act, Internal Controls, Financial Accounting, Payroll, Forecasting, Invoicing, Tax Preparation, Bookkeeping, Revenue Recognition, Financial Statements, US GAAP
Education
The University of Memphis 2014 — 2016
Master of Business Administration (M.B.A.)
University of Phoenix 2008 — 2010
Bachelor's Degree, Accounting and Business/Management
Lambuth University
Capital One July 2015 - Present
Vantiv March 2014 - Present
Asurion January 2013 - March 2014
Best Buy January 2012 - January 2013
CVS Caremark Specialty Pharmacy April 2011 - January 2012
Capital One August 2010 - April 2011
Mphasis May 2009 - July 2010
AIG May 2008 - August 2009
WinX Solutions Pvt Ltd July 2007 - March 2008
DMI Software Systems April 2005 - July 2007
Skills
Software Project..., Agile Methodologies, Requirements Analysis, Project Management, Resource Management, SDLC, Requirements Gathering, Management, Project Delivery, Scrum, Project Planning, Vendor Management, Business Analysis, Pre-sales, Unix, Java Enterprise Edition, Solution Architecture, SQL, PMP
Education
Mahatma Gandhi University 2001 — 2005
Bachelor's Degree, Bachelor of Computer Science and Engineering
Don Bosco school Thrissur 1996 — 1998
High schooling, High School/Secondary Diplomas and Certificates
Asurion August 2015 - Present
Vanderbilt Mortgage and Finance, Inc January 2015 - July 2015
Maryville College August 2011 - May 2015
Enterprise Rent-A-Car May 2014 - August 2014
Bass Pro Shops November 2013 - January 2014
Tennessee Republican Party May 2013 - December 2013
Sweetwater Pools April 2012 - September 2013
Sumner County Schools August 2010 - December 2010
Skills
Learning Quickly, Open Minded, Goal Oriented, Microsoft Office 2007, Leadership, Critical Thinking, Social Networking, Challenge Driven, Event Planning, Team Mentoring, Time Management, Proficient on Mac & PC..., Political Campaigns, Problem Solving, Apple iWork Programs, Communication Skills..., Twitter, Facebook, LinkedIn, Opposition Research, Project Planning, Proficient Typing Skills, Political Economy, Economics, Phone Etiquette, Political Science, Sales, Customer Service, Microsoft Office, Communication, PowerPoint, Microsoft Excel, Microsoft Word, Social Media
Education
Maryville College 2011 — 2015
Bachelor of Arts (B.A.), Economics
Gallatin High School 2007 — 2011
Schneider Electric December 2011 - Present
OHL May 2011 - December 2011
OHL November 2010 - May 2011
Asurion July 2009 - November 2010
Skills
General Ledger, SAP, Forecasting, Lotus Notes, IBM iSeries, Microsoft Office, Great Plains Software, QuickBooks, Financial Reporting, Accounting, Auditing, Accounts Receivable, Account Reconciliation, Microsoft Word, Microsoft Excel, Access, PeopleSoft, Financial Forecasting, Variance Analysis, Invoicing, Payroll, Journal Entries, MSTT, OTTO, OPUS, Great Plains, Q2C, AMAPS, Cargo Wise, AS400, ONYX, One Cube, EFront, Standard Cost Build, Month End Close, Physical Inventory, Journal En, P&L Management, P&L Responsibility, P&L Analysis, KIC, Fixed Asset Management, Fixed Assets, Capital, Contractor Management
Education
Lipscomb University 2010 — 2011
Master of Accountancy, Accounting
Lipscomb University 2006 — 2010
Business Administration, Accounting
glencliff high
Santa Rosa Consulting March 2011 - Present
Passport Health Communications April 2007 - November 2010
Asurion September 2006 - March 2007
Cracker Barrel November 1998 - September 2006
Skills
Employee Relations, Performance Management, Human Resources, Leadership, Organizational..., Succession Planning, Management, Strategy, Employee Benefits, Personnel Management, Employee Training, Recruiting, Deferred Compensation, Hiring, Process Improvement, Team Leadership, Strategic Planning, Coaching, Training, Healthcare, Leadership Development, Onboarding, Employment Law, Project Management, Budgets, Internal Communications
Education
Middle Tennessee State University 1996 — 1998
M.A., Industrial and Organizational Psychology
Lambuth University 1991 — 1995
B.S., Psychology
Sabre Corporation 2014 - Present
Asurion 2008 - 2014
Asurion 2006 - 2008
i2 Technologies, Inc. 2000 - 2006
US Army 1992 - 1998
Education
Massachusetts Institute of Technology - School of Engineering 1998 — 2000
MS, Mechanical Engineering
Massachusetts Institute of Technology - Sloan School of Management 1998 — 2000
MBA
United States Military Academy 1988 — 1992
BS, Mechanical Engineering
Asurion May 2015 - Present
Audi of America October 2011 - May 2015
Commdex Consulting September 2010 - October 2011
Aquent May 2010 - September 2010
TANDBERG February 2008 - March 2010
The Examiner and AnimeSentinel 2004 - 2009
America Online, LLC, AIM & Social Media August 2007 - December 2007
America Online August 2004 - August 2007
America Online October 2003 - August 2004
Winstar Communications, LLC December 2002 - October 2003
Skills
Online Marketing, SEO, Management, Social Media Marketing, Project Management, Integration, Digital Media, Content Management, Agile Methodologies, Program Management, Marketing, Social Media, Mobile Devices, Online Advertising, Training, Scrum, Blogging, Cross-functional Team..., SharePoint, Strategic Partnerships, Video Games, Strategy, Process Improvement, Web Content
Education
Marymount University 1995 — 1999
Liberal Studies
DeMatha 1991 — 1995
UnitedHealth Group- Optum September 2014 - Present
Asurion January 2014 - September 2014
Deloitte February 2009 - March 2012
CarMax September 2007 - June 2010
Deloitte May 2008 - August 2008
CarMax August 2005 - September 2007
Skills
Business Analysis, MS Project, Project Management, Customer Service, Process Improvement, Leadership, Microsoft Excel, Microsoft Office, Microsoft Project, Public Speaking
Education
Lipscomb University 2013 — 2014
Certification of Information Technology Management
Middle Tennessee State University 2010 — 2012
MBA
Tennessee State University 2005 — 2009
BBA, Finance and Economics
Asurion February 2013 - Present
Raleigh, NC September 2012 - February 2013
Cisco Systems August 2011 - September 2012
Cisco March 2000 - September 2012
Cisco March 2010 - August 2011
Cisco Systems August 2007 - March 2010
Cisco August 2005 - August 2007
Cisco October 2002 - August 2005
Cisco Systems August 2000 - May 2002
FBI March 1995 - March 2000
Skills
Security, Cross-functional Team..., Strategy, Governance, Risk Assessment, Leadership, Business Continuity, Cisco Technologies, Information Security, Management, Integration, Compliance, Enterprise Risk..., Crisis Management, Project Planning, Information Technology, Risk Management, Physical Security, Computer Security, Business Development, Business Resilience, Network Security, Training, Security Management, RoHS, Supply Chain, Private Investigations, Corporate Governance, Manufacturing, Communication Training, Financial Risk, IT Management, Telecommunications, CISSP, Outsourcing, Contract Manufacturing, Trade Compliance, Consensus Building, ISO 27001, PCI DSS, IT Audit, Analysis, Business Process, IT Strategy, Project Portfolio..., Cisco, Executive Communications, Building Consensus, Risk, Investigations
Education
Louisiana State University, Paul M. Hebert Law Center 1985 — 1988
JD, Law
Louisiana State University and Agricultural and Mechanical College 1981 — 1985
BS, Finance
Asurion 2014 - Present
Motorola Mobility 2003 - 2013
Motorola Mobility 2005 - 2009
Motorola Mobility 2003 - 2005
Cintas 2001 - 2003
Skills
Telecommunications, Training Delivery, Creation Of Training..., Account Management, Relationship Management, Introducing New Products, Coaching, Sales Presentation..., Android, Customer Service, Call Center, Contract Negotiation, Business Development, Sales Operations, Solution Selling, Microsoft Office, Training, Call Centers, Sales Management, Customer Retention, Retail, Leadership, Sales, Selling, Wireless, B2B, Management, Sales Process, Direct Sales, Written & Oral..., Technical Translation, Customer Service..., Pricing, Forecasting, Customer Experience, Channel Partners, Mobile Devices, New Business Development, Cross-functional Team...
Education
Lehigh University
BS
Asurion March 2012 - Present
ERCOT June 2006 - February 2012
ERCOT June 2005 - June 2006
Taos November 2004 - June 2005
Taos November 2002 - June 2005
Gateway July 2002 - October 2002
CompuCom June 1998 - May 2002
Skills
Microsoft Exchange, Enterprise Vault, Active Directory, Group Policy, DNS, DHCP, MCSE, Email Design, Email Management, Windows Server, Windows Server 2008, MCITP, Lync Server 2010, Messaging Infrastructure, Enterprise Messaging..., Servers, Disaster Recovery, Microsoft Certified..., Operating Systems, Security, TCP/IP, XP, System Deployment, SAN, VMware, Technical Support, Hardware, SharePoint, System Administration, VPN, Microsoft Technologies, Troubleshooting, Cluster, Software Installation, HP, Windows XP
Education
Louisiana State University 1993 — 1998
Bachelor of Science, Electrical Engineering, Computer Engineering; Computer Science
Carencro High School 1989 — 1993
Asurion February 2015 - Present
Education
Radford University
Master of Business Administration (M.B.A.), Compensation
Longwood University
Bachelor's Degree, Business Administration and Management, General
WireMasters July 2014 - Present
WireMasters January 2008 - June 2014
Resources Global Professionals August 2004 - December 2007
TCS Technologies March 2002 - August 2004
Nuvox Communications October 2001 - March 2002
Asurion March 2000 - August 2001
Covad March 2000 - November 2000
GTE Wireless June 1991 - March 2000
Arthur Andersen & Co. June 1988 - June 1991
Arthur Andersen & Co. 1988 - 1991
Skills
Internal Audit, Supply Chain Management, Process Improvement, Mergers, Strategic Planning, Forecasting, Financial Analysis, Cross-functional Team..., Budgets, Business Strategy, Business Process..., Business Development, Project Management, Sales Management, Marketing Strategy, Marketing Communications, Marketing Management, Email Marketing, Social Media Marketing, Non-profit Boards, Search Engine Ranking, Google Adwords, Sales, Contract Negotiation, New Business Development, Account Management, Analytics, Management, Product Management, Leadership, Analysis, Telecommunications, Pricing, Marketing, Team Management, Business Planning, Strategy, Competitive Analysis, Finance, Selling, Market Planning, Customer Satisfaction, Manufacturing, Negotiation, Risk Management, Purchasing, International Sales, Executive Management, P&L Management
Education
GTE Management Development Center GTE 1995 — 1998
MMDP, Marketing, Marketing
Lipscomb University 1984 — 1988
BA, Accounting
Lipscomb University 1984 — 1988
BA, Accounting
IntelliDyne, L.L.C. June 2008 - Present
Asurion 2014 - 2015
Asurion 2014 - 2015
IntelliDyne November 2007 - June 2008
IntelliDyne LLC August 2007 - November 2007
Meridian Learning Solutions LLC August 2001 - November 2007
Booz Allen & Hamilton Inc. September 2000 - July 2001
R.C. Melcher Illustration June 1995 - January 2001
Department of Instructional Technology September 1999 - August 2000
Pennsylvanian School of Art and Design June 1999 - August 1999
Skills
Web Design, Graphic Design, Illustrator, Graphics, Logo Design, CSS, Flash, User Interface Design, HTML, Dreamweaver, Illustration, InDesign, Brochures, Information Architecture, Adobe Creative Suite, 3D Modeling, Digital Illustration, Web Development, Animation, Usability, 3D graphics, Video Production, Wireframes, Layout, Multimedia, Art, CSS3, Responsive Web Design, UI Design, Teaching Adults, Dependable Team Player, Team Leadership, Flash Animation, Cross-functional Team..., Government Proposals, Team Management, Teaching, Teamwork, Team-oriented, Drawing, University Teaching, Cross-cultural, Government Contracting
Education
Bloomsburg University 1999 — 2000
MS, MS, Instructional Technology
Kutztown University of Pennsylvania 1991 — 1995
UBS Wealth Management July 2015 - Present
Asurion June 2014 - June 2015
The Active Network February 2012 - May 2014
Ericsson September 2009 - March 2012
Sprint Nextel February 2005 - March 2009
Sprint Nextel July 2002 - March 2005
Skills
Software Development, Integration, Telecommunications, Team Leadership, Hardware, Unix, Troubleshooting, Project Management, Data Center, Cisco Technologies, PMP, Switches, Wireless, Servers, Software Documentation, Mobile Devices, Security, Networking, Testing, Microsoft Exchange, System Deployment, Leadership, Management
Education
Longview Community College 1989 — 1990
General
Northwest Missouri State University 1988 — 1989
General
Asurion September 2012 - Present
NexTech Solutions December 2011 - September 2012
First Horizon National Corporation 1998 - 2011
Sun Microsystems 1995 - 1998
HP Enterprise Services 1993 - 1994
Skills
IT Project & Program..., IT Customer Support..., IT Infrastructure..., Disaster Recovery, Management, SDLC, Project Management, Enterprise Architecture
Education
Liberty University 2012 — 2012
Computer Science (in process), Information Technology Project Management
WEB (Weekday Eastside Bridge) August 2013 - Present
Rejoice Ministries May 2008 - July 2009
Junior Achievement of Middle TN July 2006 - May 2008
Asurion 2001 - 2002
Asurion 1999 - 2001
Road Rescue Merrimac 1998 - 1999
The Merrimac Group June 1997 - September 1998
Skills
Grants, Volunteer Management, Program Management, Grant Writing, Proposal Writing, Customer Service, Management, Public Speaking, Product Management, Community Outreach
Education
Vanderbilt University 1991 — 1995
Leeds Beckett University 1993 — 1994
History of Art
RS Consulting September 2014 - Present
Asurion March 2008 - Present
CitiGroup January 2006 - February 2008
Capital One January 2005 - December 2005
HC Metal May 2001 - August 2002
Skills
SDLC, Business Analysis, PMP, Software Project..., Requirements Analysis, Vendor Management, Agile Methodologies, Requirements Gathering, Program Management, Project Management, Visio, Agile Project Management, PMO, Process Improvement, Project Portfolio..., Resource Management, Business Process..., IT Strategy, Enterprise Architecture, Cross-functional Team..., CRM, Integration, SharePoint, Business Process..., Analytics, Product Management, Management, IT Management, Strategic Planning, Business Requirements, Business Process, Software Development, Business Transformation, Team Leadership, Team Management, Business Process Design, Software Implementation, Systems Analysis, Management Consulting
Education
University of Texas 2002 — 2004
MBA, Finance
Maharshi Dayanand University 1997 — 2001
BE, Computer Science and Engineering
Asurion March 2010 - Present
Asurion June 2007 - March 2010
OHL April 2005 - December 2006
Quest Diagnostics March 2004 - February 2005
Quest Diagnostics April 2002 - March 2004
Harmon Pro North America April 1998 - July 1999
Blevins Inc. 1997 - 1998
Blevins Inc. 1997 - 1998
Blevins Inc. 1997 - 1998
Precision Fabrics Group 1996 - 1998
Skills
Onboarding, Employee Relations, Talent Acquisition, Applicant Tracking..., Human Resources, Training
Education
Lipscomb University
WorldStrides October 2014 - Present
Asurion September 2012 - October 2014
N.E.W. Customer Service Companies, Inc May 2010 - September 2012
N.E.W. Customer Service Companies, Inc May 2008 - April 2010
N.E.W. Customer Service Companies, Inc May 2006 - April 2008
N.E.W. Customer Service Companies, Inc May 2004 - April 2006
N.E.W. Customer Service Companies, Inc April 2003 - April 2004
VCampus Corporation May 2000 - March 2003
Skills
Call Center, Customer Experience, Customer Satisfaction, Cross-functional Team..., Call Centers, Vendor Management, Account Management, Process Improvement, Customer Service, Operations Management, Training, Product Management, P&L Management, Team Leadership, Program Management, Strategic Planning, Team Building, Leadership, Business Process..., Strategy, Forecasting, CRM
Education
Lafayette College 1996 — 2000
Bachelor of Arts (BA), Psychology
Asurion February 2009 - Present
J&D Computer Services May 1999 - Present
Asurion April 2008 - February 2009
Juris at LexisNexis July 2006 - April 2008
Juris, Inc. March 2003 - July 2006
Majestic Systems Integration March 2002 - March 2003
Baptist Hospital January 1999 - March 2002
UPS May 1997 - January 1999
Education
Lipscomb University 1992 — 1996
BS, Computer Information Systems, Business Management
PeopleScout January 2012 - Present
HCA Midwest July 2010 - December 2011
Cass County Junior Athletic Association January 2010 - December 2011
Asurion Corp November 2008 - March 2010
Asurion March 2007 - June 2009
Cass County Junior Athletic Association January 2008 - December 2008
Cass County Junior Athletic Association January 2007 - December 2007
Asurion Corp June 2006 - March 2007
Asurion Corp February 2004 - June 2006
2004 lock\line, LLC February 2001 - February 2004
Skills
Microsoft Office 2007, SQL Server 2005/2000, Crystal Reports, Oracle SQL, Business Objects, Oracle, SQL, Microsoft Excel, Access, Leadership, Forecasting, Vendor Management, Software Documentation, Data Analysis, Databases, Microsoft SQL Server, Training, Management, SharePoint, Budgets, Process Improvement, Microsoft Office
Education
Longview Community College 1991 — 1992
Belton High School 1988 — 1991
Asurion September 2004 - Present
Asurion Insurance Services 1994 - Present
Stewart, Cook, Constance, Minton & Wight, LLC February 1998 - September 2004
Jackson County Courthouse June 1990 - February 1998
Education
Longview Community College
Criminal Justice
Healthways February 2014 - Present
Asurion February 2012 - February 2014
BDO USA, LLP October 2010 - February 2012
Suncrest Healthcare July 2009 - October 2010
Horne LLP January 2008 - July 2009
Skills
Auditing, Accounting, Financial Reporting, SOX, Financial Analysis, Internal Controls, CPA, Internal Audit, External Audit, Financial Audits, US GAAP, SEC filings, Sarbanes-Oxley, General Ledger
Education
Lipscomb University 2006 — 2007
MBA, Accounting
University of Tennessee-Knoxville 1998 — 2002
Bachelors
Delek US Holdings January 2014 - Present
Asurion December 2012 - January 2014
Ardent Health Services July 2010 - December 2012
Ardent Health Services November 2006 - July 2010
Faulkner, Mackie & Cochran, P.C. May 1998 - November 2006
Skills
Internal Audit, Internal Controls, Auditing, Accounting, Sarbanes-Oxley, Sarbanes-Oxley Act, CPA, GAAP, Financial Reporting, Process Improvement, Financial Analysis, Revenue Cycle, Healthcare, General Ledger, HIPAA, Accounts Payable, Risk Assessment, Audit Committee, Medicare, Risk Management, US GAAP, Cash Management, Business Process..., Account Reconciliation, Business Analysis, External Audit, Insurance, Healthcare Industry, Enterprise Risk..., Finance, Tax, Accounts Receivable, Financial Accounting, Payroll, Healthcare Information..., Fixed Assets, Variance Analysis, Healthcare Management, Assurance, Budgets, IT Audit, Analysis, Managerial Finance, Change Management, Forecasting, Strategic Planning, CISA, Financial Modeling
Education
David Lipscomb University 1993 — 1998
Bachelor of Science (BS), Professional Accountancy and Management
Asurion March 2013 - Present
Asurion February 2011 - March 2013
Sitel (Formerly Clientlogic) February 2009 - February 2011
Sitel (Formerly Clientlogic) March 2008 - February 2009
Sitel (Formerly Clientlogic) March 2006 - March 2008
Comcast April 2002 - January 2006
Comcast June 2000 - April 2002
Comcast February 1998 - June 2000
Skills
Microsoft Office, Essbase
Education
Lipscomb University 2001 — 2003
The University of Memphis
M.S. Degree, Consumer Economics
University of Notre Dame
B.A. Degree, French Language and Literature
Space Systems Loral January 2009 - January 2015
Asurion December 2003 - December 2008
URS Corporation 1999 - 2003
O'Brien Kreitzberg 1998 - 1999
Port of San Francisco 1996 - 1998
Pettit & Martin 1986 - 1994
Department of the Navy, Office of the General Counsel 1983 - 1986
Skills
Due Diligence, Negotiation, Risk Management, Corporate Governance, Contract Negotiation, Telecommunications, Arbitration, Corporate Law, Restructuring, Management, Start-ups, Legal Writing, Litigation, Government, Human Resources, Finance, Joint Ventures, Leadership, Strategic Planning, Executive Management, Mergers, Mergers & Acquisitions
Education
Santa Clara University School of Law 1979 — 1982
JD
Lewis and Clark College 1975 — 1979
BS, English, Political Science
Marin Academy 1973 — 1975
Asurion November 2011 - Present
Wachovia, A Wells Fargo Company November 2009 - November 2011
AAA July 2009 - November 2009
US Army August 2003 - March 2009
Cingular Wireless December 2002 - July 2003
Skills
Analysis, Process Improvement, Microsoft Excel, Customer Service, SQL, Project Management, Management, Time Management, CRM, Quality Assurance, Financial Modeling, System Administration, Finance, Microsoft Office, SDLC, Access, Visio
Education
Lipscomb University 2012 — 2013
Master of Science (M.S.), Information Security
University of Phoenix 2008 — 2010
Bachelors, Finance
Bob Parks Realty June 2014 - Present
Self-Employed June 2015 - September 2015
CRDITEDME (R.I.M.A.) June 2008 - June 2015
Crye Leike Realtors April 2007 - April 2008
Asurion June 2003 - April 2007
Skills
Creative Writing, Microsoft Word, CRM, Microsoft Excel, Lifestyle Coaching, Call Centers, Insurance, Cold Calling, Real Estate, Customer Service, Social Media Marketing, Social Networking, Networking, Acting, Leadership, Training, Customer Satisfaction, Active Listening, Copywriting, Copy Editing, Performing Arts, Playwriting, Selling, Marketing, Buyers, Contract Negotiation, Referrals, Public Speaking, Workshop Facilitation, Sales
Education
McGill University 2012 — 2015
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General, -A
Occidental College 1996 — 1997
University of Massachusetts Lowell
Liberal Arts, English, Psychology
Asurion March 2015 - Present
nTelos Wireless August 2012 - March 2015
nTelos Wireless March 2010 - July 2012
nTelos Wireless April 2007 - February 2010
nTelos Wireless February 2005 - March 2007
Skills
Sales Operations, Account Management, Customer Satisfaction, Telecommunications, Leadership, Wireless, Sales, Solution Selling, Customer Retention, Customer Experience, Customer Service, Team Leadership, Mobile Devices, Direct Sales, Call Centers, Sales Management, Team Building
Education
Mary Baldwin College
Bachelor of Business Administration (BBA), Business Administration and Management, General
Asurion October 2010 - Present
QC Holdings September 2004 - August 2009
Skills
Insurance, Outlook, Financial Services, Microsoft Excel, Customer Service, Microsoft Office, Policy, PowerPoint, Microsoft Word, Internal Audit, Strategic Planning, Training, Banking, Legal Compliance, Telecommunications, Process Improvement
Education
Longview Community College 1993 — 1994
Asurion April 2014 - Present
Skills
Troubleshooting, Team Building, ITIL, Business Analysis, Cisco Technologies, Cloud Computing, Vendor Management, Active Directory, Integration, VMware, Information Technology, Disaster Recovery, Visio, SharePoint, Enterprise Software, SaaS
Education
Long Beach City College 1991 — 1994
Computer Science
Google Fiber August 2015 - Present
Asurion June 2015 - August 2015
Asurion August 2012 - June 2015
McKinsey & Company September 2010 - August 2012
McKinsey & Company June 2009 - August 2009
PageSoutherlandPage May 2006 - August 2008
Skills
Business Strategy, Financial Modeling, Project Management, Business Development, Microsoft Office, Strategic Planning, Strategy, Management Consulting, Analytics, Microsoft Excel, Adobe Creative Suite
Education
Massachusetts Institute of Technology - Sloan School of Management 2008 — 2010
MBA
Rice University 2005 — 2006
B. Arch., Architecture
Rice University 2000 — 2004
B. A., Architecture
Computer Science Corporation June 2015 - Present
Nelson Mazda February 2015 - June 2015
ACTIVE Network March 2014 - December 2014
Asurion June 2012 - May 2013
Trickett Honda September 2009 - June 2012
Darrell Waltrip Honda December 2007 - May 2009
Downtown Nashville Nissan May 2007 - December 2007
Hippodrome Nissan July 2006 - December 2007
Skills
Customer Service, Data Entry, Cross-functional..., Requirements Gathering, Agile & Waterfall..., Microsoft Office, Information Management, Teamwork, Information Technology, Process Improvement, SharePoint, Software Project..., Customer Relations, Warranty Administration, Automotive, Money Handling, Customer Satisfaction, Problem Solving, Time Management, Accounts Payable, Accounting, Troubleshooting, Administration, Administrative Support, 10 Key, Labor Control, Test Planning, System Administration, PMO, Software Development, Software Documentation, CRM, Analysis, Human Resources, Visio, Access, Call Centers, Business Analysis, Quality Assurance, Team Leadership, Cross-functional Team..., Data Analysis, Testing, Leadership, MS Project, SDLC, Management, Requirements Analysis
Education
Lipscomb University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5 GPA
McGavock High School 2001 — 2005
Diploma, General Education
Healthcare Bluebook January 2015 - Present
Asurion May 2012 - December 2014
Battle Ground Academy June 2011 - August 2011
Battle Ground Academy 2004 - 2005
Skills
Software Quality..., Computer Hardware, Test Planning, Windows 7, Quality Assurance, Performance Testing, Quality Center, Test Cases, Computer Maintenance, Defect Tracking, Regression Testing, HP Quality Center, SQL
Education
Lipscomb University 2007 — 2011
Bachelor of Science (B.S.), Information Technology Application & Psychology, 3.24
Bridgestone October 2014 - Present
Asurion August 2013 - October 2014
Asurion May 2012 - July 2013
Asurion August 2009 - April 2012
Stack Electronics April 1995 - August 2009
Skills
Cross-functional Team..., Procurement, Supply Chain, Strategic Sourcing, Global Sourcing, Supply Management, Contract Negotiation, Management, Leadership, Project Management, Team Building, Risk Management, Supplier Development, Executive Management, Spend Analysis, Process Improvement, Operations Management, Vendor Management, Supply Chain Management, Business Process..., Six Sigma, Outsourcing, Strategy, Logistics
Education
Marist College 1990 — 1994
B.S. - Business Administration, International Business
Asurion October 2011 - Present
Education
Lipscomb University
BBA, Accounting
Asurion May 2012 - Present
The Country Music Association January 2011 - May 2011
Education
Lipscomb University 2007 — 2012
Asurion May 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Microsoft Office Xp, PowerPoint, Data Entry, Site Administration, Avaya Communication
Education
Lone Star College System 2001 — 2004
Associate's degree, Human Resources Management/General Business
West field High School 1995 — 1999
Diploma, Business/Commerce, General
Asurion 2002 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Teaching, Public Speaking, Editing
Education
Lenoir-Rhyne College 1995 — 1998
Bachelor's degree, Mass Communication/Media Studies
The Defiance College 1993 — 1995
Asurion May 2005 - Present
Bossler Hix 2003 - 2005
Shook, Hardy & Bacon 1997 - 2000
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Completed Contin. Ed...
Education
Univerisity of Missouri Kansas City
Bachelor of Arts (B.A.), Communication Studies / Business Emphasis
Longview Community College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Asurion August 2013 - Present
New Edge Solutions July 2012 - August 2013
PJS July 2007 - July 2012
Skills
Business Analysis, Management, Business Intelligence, System Administration, Project Management, Team Management, SharePoint, Team Leadership, Software Documentation, Windows, Customer Service, Databases, ERP, Software Project..., MS Project, Business Process, Requirements Analysis, Project Planning, Payroll, Microsoft Office
Education
Lone Star College System 2012 — 2014
BS Business Admin
Nimitz High School 2000 — 2004
High School Diploma
Asurion August 2014 - Present
Walgreens September 2013 - August 2014
Education
Lane College 2008 — 2012
Bachelor of Arts (B.A.), Criminal Justice/Police Science
Asurion January 2014 - Present
Asurion January 2014 - Present
GameStop February 2008 - January 2014
Education
Lipscomb University 2010 — 2013
Bachelor of Science (B.S.), Psychology
IBEX Global 2013 - 2014
Asurion October 2011 - July 2013
Education
Klamath Community College 2013 — 2014
Mountain View High School 2006 — 2010
Aon Hewitt July 2013 - Present
M. Marlon Ivy & Associates June 2012 - February 2013
Southwest Water Company March 2010 - June 2012
Southwest Water company March 2010 - June 2012
Asurion March 2008 - February 2010
Skills
Customer Service, Human Resources, Sales, Childcare
Education
Oak Ridge High School 1999 — 2003
Sports Medicine
Lone Star College System
Associate's degree, Business Administration and Management, General