Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion December 2014 - Present
Asurion April 2013 - December 2014
ServiceMaster November 2011 - April 2013
Pride Staff April 2010 - November 2011
Youth Villages, Inc. February 2008 - April 2010
Skills
College Recruiting, Recruiting, Employment Law, Talent Acquisition, Social Recruiting, Onboarding, Search Engines, Interviews, Human Resources, Employer Branding, Applicant Tracking..., Social Networking, Temporary Placement, Sourcing, Employee Relations, Technical Recruiting, Internet Recruiting, Hiring, Career Counseling, Resume Writing, Temporary Staffing, Staffing Services, New Hire Orientations, Building Relationships, Job Descriptions, Contract Recruitment, Behavioral Interviewing, Leadership, Permanent Placement, Executive Search, Employee Benefits, HRIS, Communication, Phone Etiquette, Training, Management, Sales, Deferred Compensation, Screening, Employee Training
Education
The University of Memphis 2002 — 2007
BLS, Interdisciplinary Studies-Business and Public Relations
Company Confidential February 2015 - Present
Freelance May 2013 - January 2015
Insight Global September 2014 - December 2014
Asurion October 2013 - September 2014
Sabbatical 2012 - 2013
Houston Energy L.P. 2007 - 2012
Enterprise Rent-A-Car 2006 - 2007
US Army 2004 - 2006
Freelance 1996 - 2004
Skills
Project Management, Process Improvement, Leadership, Management, Project Planning, Agile Methodologies, Software Project..., Team Building, IT Management, Agile Project Management, MS Project, Software Documentation, Microsoft Excel, PMP, PowerPoint, Microsoft Word, HTML, Software Development, JIRA, Scrum, Change Management, SDLC, Risk Management, Resource Management, Cross-functional Team..., Presentations, Communication, Web Development, Project Delivery, Business Strategy, Team Management, Business Process..., Visio, Service Delivery, CSS, Waterfall, Agile Application..., Agile Web Development, Requirements Analysis, Enterprise Architecture, Integration, Custom Software..., Vendor Management, Certified Scrum Master..., CMMI, ITIL, Kanban, Microsoft Project, DevOps, SAFe Scaled Agile
Education
Texas A&M University-Commerce 2008 — 2011
MBA, Business Administration
Asurion July 2012 - Present
T-Mobile January 2009 - July 2012
T-Mobile February 2007 - January 2009
T-Mobile January 2005 - February 2007
T-Mobile January 2003 - January 2005
T-Mobile January 2001 - January 2003
Skills
Supervisory Experience, Hiring, Staff Mentoring, Team Leadership, Build Strong Teams, Quality Assurance, Time Management, Documentation, Accountability, Process Development, Staff Development, Great Motivator, Process Improvement, Training & Development, Performance Improvement, Employee Training, Recruiting, Call Centers, Customer Service, Training, Interviews, Management, Software Documentation, Cross-functional Team..., Team Management, Leadership, Technical Support, Troubleshooting, Customer Experience, Customer Retention, Process Simulation, Performance Management, Team Building, Wireless, Coaching, Customer Satisfaction, Telecommunications, Workforce Management, Call Center Development
Education
The University of New Mexico 1998 — 2002
Ongoing, Business Administration, Management and Operations
Acuity Cloud Solutions April 2014 - Present
Aon Hewitt April 2013 - April 2014
Oracle/formerly Taleo April 2012 - April 2013
Taleo November 2010 - April 2012
Asurion June 2006 - November 2010
Central Parking System May 2005 - May 2006
SAIC May 2000 - May 2005
Thiele Kaolin Company May 1996 - May 2000
Skills
Taleo, PeopleSoft, Crystal, HRIS, Oracle, Payroll, Requirements Gathering, Kronos, SDLC, SQR, Requirements Analysis, PeopleTools, Web Services, Vendor Management, Microsoft SQL Server, Human Resources, Management, Process Improvement, Integration, Project Management
Education
The University of Georgia 1994 — 1998
Universal Home Experts September 2012 - Present
One Hour Air Condtioning & Heating 2010 - August 2012
ARS & Rescue Rooter February 2008 - March 2010
Tascon Industries April 2004 - February 2008
Asurion February 2000 - March 2004
Skills
Bilingual, Administrative..., Customer Service, Training, Access, Outlook, Data Entry, Payroll, Management, Microsoft Excel, Microsoft Word, Sales, Coaching, Customer Satisfaction, Process Scheduler, Call Centers, 10 Key, Office Management, Software Documentation, Analysis, Problem Solving, Human Resources, Documentation, Microsoft Office, Team Building, PowerPoint, Troubleshooting, Team Leadership, Inventory Management, Project Management, Strategic Planning, Project Planning
Education
Texas School of Business-North 2001 — 2003
Associate's degree, Business/Office Automation/Technology/Data Entry
Lawton High School 1996 — 1997
Asurion November 2014 - Present
Xerox September 2013 - November 2014
Skills
Account Management, Marketing Communications, Advertising, Direct Mail, Email Marketing, Online Marketing, Social Media, Customer Service, Social Networking, Team Building, Strategic Planning, Management, Leadership, Business Strategy, Public Speaking, B2B
Education
Trevecca Nazarene University
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Asurion January 2013 - Present
CallCopy Inc. July 2011 - July 2012
Affinion Group March 2002 - July 2011
UnumProvident 2000 - 2002
The Limited, Inc. (Structure) January 1999 - March 2000
Electronics Boutique of America, Inc. September 1996 - February 1999
Skills
Call Center, Workforce Management, Avaya, Telecommunications, Customer Experience, Project Management, Leadership, Training, Recruiting, Contact Centers, Cisco Technologies, Vendor Management, Process Improvement, BPO, Software Documentation, Management, Analytics, Forecasting, CRM
Education
University of Alabama in Huntsville 1996 — 1998
Business Administration, Management
The University of Tennessee at Chattanooga 1993 — 1996
Asurion October 2010 - Present
Cricket Communications June 2009 - January 2011
Cricket Communications April 2008 - June 2009
Cricket Communications October 2003 - April 2008
Cricket Communications August 2000 - September 2003
U.S. Cellular June 1997 - December 1999
U.S. Cellular May 1995 - June 1997
USAF April 1992 - July 1996
Skills
Team Building, New Business Development, Customer Relations, Coaching, Inventory Management, Customer Service, Contract Negotiation, Operations Management, Wireless, Sales Operations, Consultative Selling, Account Management, Vendor Relations, Sales Management, Telecommunications, Forecasting, Team Leadership, P&L Management, Customer Satisfaction, Performance Management, B2B, Hiring, Merchandising, Retail, Product Development, Direct Sales, Selling, Customer Experience, Training, Management, Sales, Leadership, Customer Retention, Cross-functional Team..., Solution Selling, Product Marketing, Cold Calling, Strategic Partnerships, Salesforce.com, Sales Process
Education
The University of Akron
Marketing
Asurion September 2014 - Present
Asurion November 2013 - September 2014
Asurion May 2013 - November 2013
Asurion July 2012 - May 2013
Internal Revenue Service January 2011 - March 2012
Hilton Worldwide May 2008 - June 2009
Skills
Organization, Communication, Apple OS, Microsoft Office, Research, Windows 7, XP, Testing, Windows XP, Mac OS, Leadership, Troubleshooting, Training, Coaching, Windows Vista, Mobile Devices, Windows, Time Management, Technical Support, Strategic Planning, Software Documentation, Access, Networking, System Administration, Blackberry, Call Centers, Help Desk Support, System Deployment, Curriculum Development, Customer Satisfaction, Customer Service, Development Of Employees, Employee Training, Quality Assurance
Education
The University of Memphis 2005 — 2009
Bachelor of Arts (B.A.)
Asurion April 2014 - April 2015
USAA September 2010 - November 2013
USAA July 2007 - September 2010
Skills
Customer Service, Call Centers, Call Routing, Mortgage Banking, People Skills, People Development, Inspiring People, Coaching, Performance Management, Time Management, Team Leadership, Employee Benefits, Leadership, Project Management, Team Building
Education
The Citadel 1999 — 2003
Bachelor of Arts (BA), Political Science and Government
Kelly Service: Nissan Motor Corporation June 2014 - Present
Asurion December 2013 - June 2014
Verizon Wireless 2011 - 2013
University of Memphis November 2007 - December 2010
Skills
Highly proficient..., Received a A+ in..., Type 49 wpm, Written & Verbal..., Highly Ambitious, Highly Organized &..., Interpersonal..., Organized with Strong..., Technical Ability, Maintaining Strong..., Building Strong..., Troubleshooting, Time Management
Education
The University of Memphis 2006 — 2010
Bachelor of Arts (B.A.), Mass Communication/Media Studies
The University of Memphis 2006 — 2010
Bachelor's degree, Mass Communication/Media Studies
Asurion June 2011 - Present
Asurion April 2009 - June 2011
Skills
Wireless, Solution Selling, B2B, Account Management, Sales Presentations, Cold Calling, Cross-functional Team..., Customer Experience, Customer Retention, Direct Sales, Sales, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Telecommunications, Leadership, Mobile Devices, Training, Strategic Partnerships, Customer Satisfaction
Education
University of Kansas 1997 — 2002
Hewlett-Packard August 2015 - Present
Hewlett-Packard April 2013 - July 2015
Asurion June 2012 - April 2013
Hewlett-Packard October 2010 - June 2012
Hewlett-Packard January 2007 - October 2010
The Thomson Corporation September 2006 - December 2006
EDS June 2006 - August 2006
University of Texas at Arlington August 2005 - May 2006
Himalayan Snax & Noodles Pvt. Ltd July 2003 - October 2003
Skills
Software Project..., Project Portfolio..., Certified Project..., Project Planning, Project Implementation, Project Execution, Project Delivery, Release Management, Change Management, Process Improvement, Process Development, Process Management, Business Intelligence, Resource Management, Agile Project Management, SDLC, Strategic Planning, Building Relationships, Leading People, Team Leadership, Cross-functional Team..., Risk Management, Analysis, PMP, IT Strategy, Strategic Thinking, ITIL Certified, IT Leadership, Project Management, Data Warehousing, Leadership, SharePoint, Testing, Data Center, Quality Assurance, Strategy, PMO, IT Management, ITIL, Management, IT Service Management, Business Process, Integration, Enterprise Architecture, Information Technology, Vendor Management, IT Operations, Visio, ERP, Business Analysis
Education
The University of Texas at Arlington 2005 — 2006
MS
Pokhara University, Nepal 2000 — 2004
BS
Asurion October 2012 - Present
Verizon December 2009 - August 2011
Skills
Troubleshooting, Customer Service, Call Centers, Microsoft Office, Technical Support, Sales
Education
The Community College of Baltimore County 2010 — 2010
Computer Programming
Luxottica Group April 2015 - Present
Asurion October 2013 - April 2015
Johnson & Johnson - ETHICON May 2009 - October 2013
Skills
Medical Devices, Cross-functional Team..., Newsletters, Message Development, Content Management, Employee Engagement, Issues Management, Change Management, Community Outreach, Executive Support, Strategic Communications, Digital Media, Diversity & Inclusion, Project Management, Project Planning, Internal Communications, Public Relations, Blogging, Communication Training, Strategic Planning, Marketing Communications, Social Media, Sales, Management, Marketing Strategy
Education
Thomas More College 2003 — 2007
Bachelor of Arts (B.A.), Communications
Asurion April 2013 - August 2013
Bampfield Communications August 2007 - March 2013
AmSurg Corporation May 2006 - July 2007
KVBPR (Katcher Vaughn & Bailey Public Relations) August 2005 - March 2006
Le Bonheur Children's Medical Center November 2002 - July 2005
Methodist Healthcare June 2001 - October 2002
FedEx Services June 2001 - May 2002
Regions Financial Corporation (Union Planters Bank) August 1999 - May 2001
Skills
Marketing Communications, Advertising, Marketing, Public Relations, Healthcare, Copywriting, Brand Management, Market Research, Marketing Strategy, Email Marketing, Web Content, Hospitals, Corporate Communications, Digital Marketing, Content Marketing, Technical Writing, Blogging, Content Strategy, Strategic Planning
Education
The University of Memphis
Master of Business Administration (M.B.A.), Marketing
The University of Memphis
Bachelor of Business Administration (B.B.A.), Marketing
Asurion October 2015 - Present
ServiceSource June 2008 - October 2015
Cintas August 2005 - May 2008
Flextronics July 2001 - November 2005
PlanetRx.com July 1999 - May 2001
Skills
Onboarding, Talent Acquisition, HRIS, Succession Planning, Applicant Tracking..., Talent Management, Performance Management, Recruiting, Employee Engagement, Workforce Planning, Human Resources, Employee Benefits, Technical Recruiting, Organizational..., Sourcing, Interviews, Employee Training, Training, Payroll, Leadership, Hiring, Management, Coaching, Process Improvement, Employee Relations
Education
The University of Memphis 1998 — 2004
BS, Business Administration
Employee Solutions, LP March 2015 - Present
Yezak Technical Staffing October 2014 - February 2015
Employee Solutions, LP 2015 - 2015
Employee Solutions, LP 2015 - 2015
Primary Services March 2014 - October 2014
Adecco Staffing, USA May 2012 - March 2014
NCO Financial Systems July 2007 - July 2009
Asurion 2004 - 2007
Skills
Sourcing, Background Checks, Applicant Tracking..., Onboarding, Outlook, Employee Relations, Customer Relations, Account Management, Customer Service, Organizational..., Talent Acquisition, Administration, Word, Hiring, Excel, Microsoft Office, Coaching, Full-cycle Recruiting, Interviewing, Technical Recruiting, Social Media, Problem Solving, Mentoring, Event Planning, Event Management, Interviews, Recruiting, System Administration, Microsoft Excel, Program Management, Human Resources, Team Building, Management, Performance Management, Training, Process Improvement, Leadership, Job Fairs, Internet Recruiting, Screening Resumes, Networking, New Hire Orientations, Recruitment Advertising, Call Centers, Interview Preparation, Team Leadership, Temporary Staffing, Time Management, Microsoft Word, Contract Recruitment
Education
Texas Lutheran University 1994 — 1996
Education
Universidad de Salamanca 1994 — 1994
History, Grammar, Communications
Asurion September 2013 - Present
Info Tech July 2010 - April 2013
Tennessee Department of Transportation 2010 - April 2013
Vanderbilt University January 2005 - September 2005
Centerstone July 2000 - January 2005
Skills
SQL, Visio, Software Development, Project Management, Databases, Windows, Data Warehousing, Crystal Reports, SharePoint, Requirements Analysis, XML, JavaScript, Microsoft SQL Server, Visual Basic, Business Analysis, Agile Methodologies, Business Intelligence, PL/SQL, Database Design, Scrum, Software Documentation, Systems Analysis, SDLC, Integration
Education
The Maharaja Sayajirao University of Baroda 1993 — 1997
BE Civil, Major in Environment Engineering
Zenith High School
Asurion June 2015 - Present
HYLA Mobile - Extending the Life Cycle of Mobile Devices July 2013 - Present
nuCourse Distribution February 2013 - August 2013
HTC September 2010 - 2012
Palm, Inc August 2004 - September 2010
Nokia Mobile Phones January 1997 - January 2003
VoiceStream Wireless January 1995 - January 1997
GTE Mobilnet January 1992 - January 1995
Skills
Wireless, Channel, Solution Selling, Cross-functional Team..., Direct Sales, Relationship Marketing, Mobile Devices, Sales, M2M, Sales Process, Customer Satisfaction, Program Management, Product Marketing, Customer Experience, Sales Operations, Customer Retention, Channel Partners, Retail, Competitive Analysis, Sales Management, Product Management, Strategic Partnerships, Selling, Team Leadership, B2B, P&L Management, Salesforce.com, Go-to-market Strategy, Account Management, Telecommunications, Sales Presentations, Marketing, SaaS, Managed Services, Mobile Technology, Strategy, CRM, Networking, Cold Calling, Product Launch, Lead Generation, Consumer Electronics, Multi-channel Marketing, New Business Development, Start-ups, Partner Management, Professional Services, Enterprise Software, Key Account Management
Education
The University of Memphis
BS, Psychology
T-Mobile August 2014 - Present
Asurion June 2012 - August 2014
T-Mobile June 2009 - June 2012
T-Mobile April 2006 - June 2009
Verizon Wireless August 2005 - April 2006
MCI June 2004 - July 2005
Skills
Team Leadership, Community Relations, Project Planning, Marketing Strategy, Microsoft Office, Financial Planning, Fluent in Spanish..., Outsourcing, Quality Assurance, Leadership Development, Employee Training, Management Coaching
Education
Southwest Texas State University 1986 — 1990
Bachelor of Arts (B.A.), Foreign Language - Spanish
Southwest Texas State University 1986 — 1990
Bachelor's Degree, Journalism
Asurion November 2013 - Present
Vanderbilt University July 2005 - October 2013
Vanderbilt University November 2004 - July 2005
Private Business November 1999 - November 2004
Private Business, Inc. November 1998 - November 1999
Private Business, Inc. November 1997 - November 1998
Skills
Linux, Perl, Network Security, Security, Computer Security, ITIL, Windows, System Administration, HIPAA, IPS, Solaris, Virtualization, Operating Systems, Unix, IT Management, GCIH, Intrusion Detection, Vulnerability Assessment, Computer Forensics, Troubleshooting, IDS, Network Administration, Risk Management, Firewalls, Mac OS X, TCP/IP, Vulnerability Management, Information Security..., VMware, MySQL, Microsoft Office, Analysis, Cyber Security, SQL Server, Disaster Recovery, DNS, Risk Assessment, Active Directory, Process Improvement, memory forensics, Malware Analysis, BSD, e-discovery, forensic investigation, Penetration Testing, Data Center, Checkpoint, Vulnerability Scanning, Information Security
Education
The University of Tennessee at Chattanooga 1988 — 1995
Bachelor of Science, Chemistry and Environmental Science
Asurion August 2012 - Present
Motorola Solutions January 1994 - January 2012
Motorola November 2003 - August 2005
Motorola January 2000 - November 2003
Motorola January 1998 - January 2000
E-Systems September 1992 - March 1993
Microcom 1987 - 1992
TELEDYNE PHILBRICK, Dedham Ma. 1985 - 1988
Skills
Vendor Management, ITIL, IT Service Management, Six Sigma, Sla, IT Management, Service Delivery, Program Management, BMC Remedy, Process Improvement, Software Licensing, System Deployment, Configuration Management, Project Management, Software Lifecycle..., Outsourcing, Software Procurement, IT Asset Management, Telecommunications, IT Operations, Security, Management, Strategy, Software Documentation, Unix, Software Development, Hardware, Networking, PMP
Education
Motorola University 1996 — 2011
The George Washington University 1997 — 2001
Project Manager, George Washington University Advance Master Certification Project management
Asurion November 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - 2011
N.E.W. Customer Service Companies, Inc April 2003 - April 2010
Skills
Call Center, Cross-functional Team..., Process Improvement, Customer Service, Customer Satisfaction, Team Building, Customer Experience, Call Centers, Management, Vendor Management, Account Management, Product Management, Strategic Planning, Forecasting, Operations Management, Pricing, CRM, Leadership, Competitive Analysis, Team Leadership, Program Management, Business Development, Sales Operations
Education
Towson University 1985 — 1987
BS, Business Administration
Asurion June 2014 - Present
Asurion June 2012 - Present
United States Navy June 2009 - June 2012
United States Navy June 2006 - June 2009
United States Navy March 2003 - May 2006
United States Navy, USS John F. Kennedy CV 67 June 1999 - March 2003
United States Navy June 1996 - May 1999
United States Navy June 1989 - June 1996
Skills
Personnel Management, Organizational..., Operations Management, Budget Management, Critical Thinking, Scheduling, Staff Mentoring, Coaching, Counseling, Team Leadership, Team Building, Teamwork, Security Clearance, Multitasker, Supervisory Skills, Customer Service, Typing, Process Scheduler, Leadership, Budgets, Project Planning, Training, Mentoring, Strategic Planning, Multi Tasking, Psychotherapy, Military Experience, Inventory Management, Organizational..., Human Resources, Navy, Management, Government, Quality Assurance, Military Operations, DoD, Conflict Resolution, Program Management, Military, Cross-functional Team..., Policy, Leadership Development, System Administration, Customer Satisfaction, Employee Training, Process Improvement, Logistics, Team Management, Time Management, Analysis
Education
Thomas Edison State College 2007 — 2012
Bachelor's, Business Administration
Thomas Edison State College 2007 — 2012
Associate Applied Sciences, Postal Studies
Navy Leadership School
Certificate, Advanced Leadership Program
Navy Instructor School
Certificate, Basic Instructor-Automated Electronic Classroom
US Navy E-Learning
Pneumatics and Hydraulics Course
Asurion September 2013 - Present
BNY Mellon March 2013 - June 2013
Tennessee Orthopedic Alliance October 2011 - January 2013
Burrtech Corporation September 2010 - July 2011
Middle Tennessee State University 2011 - 2011
Red River Environmental 2010 - 2011
ADESA Auto Auction September 2009 - September 2010
RCG Network Engineering March 2007 - September 2009
RCGNE 2007 - 2009
RCGNE 2007 - 2009
Skills
Teamwork, Customer Service, A+ Certified, CompTIA, Dameware, Active Directory, Backup Exec, Laptops, Microsoft SQL Server, Dell Computers, Help Desk Support, Network Cards, Blackberry Enterprise..., Android, iOS, Sonicwall, Windows, Network+, Windows Server, Exchange 2010/2007/2003, Citrix, Hyper-V, Firewalls, XP, Windows XP, Microsoft Exchange, Technical Support
Education
Texas State Technical College 2001 — 2003
A.S., Computer Systems/Networking Tech
Kaneva February 2015 - Present
Asurion May 2012 - February 2015
NextGen Healthcare Information Systems May 2011 - May 2012
Cbeyond October 2010 - May 2011
Cbeyond January 2007 - October 2010
Cbeyond September 2000 - December 2006
Verizon (GTE) 1998 - 2000
FedEx 1996 - 1998
Skills
Mobile Applications, Telecommunications, OSS, BSS, Healthcare IT, Information Security..., Enterprise Software, Enterprise Architecture, Call Center, Siebel, B2B eCommerce, ITIL, IT Management, M&A due diligence, P&L Management, Business Continuity, Disaster Recovery, IT Operations, SOA, SOX, ITGC, Oracle Financials, Business Intelligence, Web Applications, Enterprise Collaboration, Offshore Software..., Open Source Software, Business Process, Call Centers, Cloud Computing, IT Service Management, Integration, Oracle E-Business Suite, SDLC, SaaS, Sarbanes-Oxley Act, Start-ups, Agile Methodologies, Management
Education
University of Texas at Austin 1994 — 1996
MS, Computer Engineering
University of Texas at Austin 1991 — 1994
BS, Electrical and Computer Engineering
Samsung Telecommunications America July 2011 - July 2014
Samsung Telecommunications America February 2009 - September 2011
Hays Companies February 2008 - January 2009
MetLife June 2007 - February 2008
Asurion January 2005 - June 2007
Skills
Advertising, B2B, Budgets, Customer Satisfaction, Marketing, Marketing Strategy, Project Management, Telecommunications, Management, Analysis, Program Management, Market Planning, Process Improvement, Leadership, Press Releases, Newsletters
Education
University of Kansas 1999 — 2004
Communication and Media Studies, Literature
HCTec June 2013 - Present
Verizon Wireless May 2010 - June 2013
Tennesee Department of Human Services - Appeals and Hearings March 2009 - May 2010
Solveras Payment Solutions March 2008 - November 2008
AT&T March 2006 - March 2008
Asurion February 2006 - May 2007
Skills
Direct Sales, Sales Operations, Sales Management, Salesforce.com, Solution Selling, Customer Retention, Sales Process, Customer Satisfaction, B2B, Selling, Customer Service, Analysis, Leadership, Healthcare, Human Resources, EHR
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), 3.86
The University of Tennessee at Chattanooga 2001 — 2005
Bachelor of Science (B.S.), Marketing
Cablevision July 2015 - Present
Concentrix November 2014 - Present
Asurion May 2010 - November 2014
Suddenlink Communications June 2008 - September 2009
Radio Shack February 2008 - July 2008
Argosy West Computers 2003 - 2008
Skills
LAN/WAN design and..., Technical Training for..., Hardware and software..., Database design and..., Network administration..., White box testing of..., Operating Systems, Call Centers, Software Installation, Operations Management, Windows, Computer Hardware, Customer Service, Microsoft Excel, Networking, Technical Support, Microsoft Office, Web Development, Troubleshooting, Active Directory, New Software, Process Improvement, Sales Operations, Inventory Management, Customer Satisfaction, Outlook, Training, Windows 7, PowerPoint, Sales Management, Windows XP
Education
The University of Texas at Dallas 2013 — 2015
Bachelor's Degree, Criminology, 3.5
Yavapai College 2001 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
West Corporation June 2014 - July 2015
Asurion February 2014 - March 2014
Sweeney Chevrolet Buick GMC September 2013 - November 2013
YSU August 2011 - January 2012
Youngstown State University, Metro Credit Department November 2007 - January 2012
Franklin County Job and Family Services May 2006 - October 2007
Columbus Area, Inc February 2004 - April 2006
Family Resource Centers December 2001 - August 2003
Mahoning County Treatment Alternative January 2001 - January 2002
Community Corrections Association January 1999 - January 2001
Skills
Community Outreach, Program Development, Training, Nonprofits, Higher Education, Conflict Resolution, Teaching, Research, Public Relations, Healthcare, Non-profits, Policy, Public Speaking, Event Planning, Leadership Development, Management, Offender Reentry, Program Coordination, Counseling, Writing, Customer Service, Mentoring, Team Leadership, Leadership, Qualitative Research, Recruiting, Fundraising, Analysis, Grant Writing, Staff Development, Curriculum Design, Academic Advising, Student Affairs, Student Development, Mental Health, Social Networking, Social Media, Adult Education, PowerPoint, Resume Writing, Business Development, Critical Thinking, Adolescents, Employee Training, Human Resources, Mediation, Empathy, Loyal, Suicide Prevention, Motivational Speaking
Education
Tiffin University 2004 — 2006
MSCJ, Crime Analysis and Criminal Profiling
Youngstown State University 1992 — 1999
BA, Psychology
Martha O'Bryan Center October 2014 - Present
Paddington Properties, LLC 2013 - Present
Martha O'Bryan Center October 2010 - October 2014
Asurion June 2009 - October 2010
Vanderbilt University Medical Center August 2006 - June 2009
Vanderbilt University July 2005 - August 2006
The Zinser Law Firm, P.C. August 2004 - July 2005
Montstream & May, LLP July 2001 - April 2002
Skills
Volunteer Management, Management Consulting, Hiring Practices, Mediation, Vendor Management, Talent Management, Employee Engagement, Workshop Facilitation, Career Counseling, Employment Law, Organizational..., Recruiting, Leadership, Nonprofits, Public Speaking, Human Resources, HRIS
Education
The University of Connecticut School of Law 2001 — 2004
JD
Vanderbilt University 1997 — 2001
BA, English
The Taft School
Asurion April 2009 - Present
Gibson Guitar October 2008 - March 2009
Black Box Network Services May 2007 - July 2008
JP Morgan Chase May 2000 - January 2007
Skills
Switches, VoIP, Telecommunications, Call Centers, Cisco Technologies, Avaya, Networking, Telephony, Process Improvement, Testing, Management, Avaya Technologies
Education
The Ohio State University 1992 — 1994
NewSpace Entertainment / Broadway Across America January 2011 - Present
Comcast Cable April 2008 - September 2010
Asurion December 2006 - April 2008
The Home Depot September 2004 - September 2006
Education
Lone Star College 2008 — 2010
Pharmacy
Texas Southern University 2005 — 2007
Business Management
Asurion July 2013 - Present
Nokia July 2011 - June 2013
NAVTEQ January 2008 - July 2011
NAVTEQ June 2005 - January 2008
Noble June 2003 - June 2005
J. Walter Thompson July 1999 - May 2003
Foote, Cone & Belding July 1994 - March 1999
J Walter Thompson, NY July 1991 - July 1994
Skills
Advertising, B2B, Brand Development, Channel Marketing, Consumer Experience, Consumer Insights, Customer Satisfaction, Digital Marketing, Event Management, Flawless Execution, Integrated Marketing, Long-term Customer..., Marketing Communications, Marketing Strategy, Public Relations, Team Building, Social Media Marketing, Strategic Planning, Customer Insight, Customer Experience, Start-ups, Product Management, Business Development, Online Advertising, Social Media, Market Research, Brand Management, Strategy, Cross-functional Team..., Management, Multi-channel Marketing, Lead Generation, CRM, Go-to-market Strategy, Program Management, Mobile Marketing, Marketing, Leadership, Salesforce.com, Direct Marketing, Competitive Analysis, Online Marketing, Sales Management, Sales, Market Planning, Interactive Marketing, Marketing Management, B2B Marketing, Brand Awareness, Enterprise Software
Education
Thunderbird School of Global Management 1989 — 1991
MBA, International Business
University of Illinois at Urbana-Champaign 1985 — 1989
Bachelor of Arts and Sciences, Double Major: Political Science, French; Minor: Marketing
BMI August 2014 - Present
Project Management Institute - Nashville,TN Chapter January 2014 - December 2014
Asurion February 2014 - August 2014
Asurion January 2013 - January 2014
Project Management Institute - Nashville,TN Chapter December 2011 - December 2013
Asurion December 2011 - January 2013
Project Management Institute - Nashville,TN Chapter June 2011 - January 2012
Hudson Fire Apparatus November 2010 - December 2011
Self June 2007 - December 2011
University of Colorado at Denver August 2007 - May 2011
Skills
PMP, Strategic Planning, Planning, Problem Solving, Business Process..., Customer Relations, Team Leadership, Change Management, ISO, Six Sigma, Document Management, Contract Negotiation, Negotiation, Process Improvement, Team Building, Program Management, Continuous Improvement, Organizational..., Leadership Development, Vendor Management, Business Strategy, Business Analysis, Outsourcing, Organizational Design, Account Management, Budgets, Project Management, Project Planning, Resource Management, SDLC, Software Development, Management, Analysis, Software Documentation, Leadership, Training, SharePoint, Customer Service, Requirements Analysis, Coaching, Workforce Management, PMO, Government
Education
University of Colorado Denver 2007 — 2011
MPA, Public Administration
The University of Memphis 1993 — 1998
BLS, Cognition, Learning, and Research Methodology
Davidson Academy 1983 — 1993
High School Diploma
DRCS August 2015 - Present
The Journey Through Hallowed Ground Partnership January 2015 - Present
Yang Real Estate Investment, LLC April 2007 - Present
Asurion February 2011 - November 2014
Jack Kent Cooke Foundation January 2005 - December 2010
Center for Innovative Technology July 2002 - January 2005
Direct Response Consulting Services October 1999 - July 2001
Medstar Washington Hospital Center April 1996 - October 1999
Skills
Accounting, GAAP, Accounts Receivable, General Ledger, Financial Reporting, Account Reconciliation, Accounts Payable, Microsoft Excel, Payroll, Budgets, Financial Analysis, Fixed Assets, Variance Analysis, Financial monthly close, Internal and external..., Financial Forecasting, Financial budgeting, Internal Controls, Internal and external..., Bank Reconciliation, Cash Management, Journal Entries, Revenue Recognition, Accruals, Contract accounting, Team Management, Tax Preparation, Corporate Tax, Tax Returns, International Accounting, Oracle E-Business Suite, Microsoft Dynamics, State Tax, Consolidated Financial..., Nonprofit accounting..., Real Estate Transactions, Pricing Strategy, Real Estate Investment..., Creative Real Estate..., house contract writing, House market study, house inventory..., house comprehensive..., house settlement, Whole House Renovations, House renting
Education
The Catholic University of America 1994 — 1996
Master of Arts (MA), Business Management, Accounting and Finance, 4.0
Gansu University of Technology 1986 — 1990
B.S. in Electrical Engineering, Electrical and Electronics Engineering, 3.8
Exelon Nuclear April 2015 - Present
Baltimore Gas & Electric August 2014 - May 2015
Asurion April 2014 - July 2014
Laureate International Universities December 2013 - April 2014
Constellation Energy October 2011 - November 2013
Modis May 2011 - November 2013
Baltimore Gas & Electric March 2011 - October 2011
Skills
TIBCO, JMS, SOA, TIBCO Rendezvous, EAI, Middleware, SOAP, WSDL, Enterprise Architecture, Web Services, Integration, ESB, Tibco Business Works, PL/SQL, XPath, XSD, SoapUI, XML, SQL, Software Development, TIBCO EMS, Tibco ADB Adapter, Tibco File Adapter, Tibco Adapter for MQ..., Tibco Hawk, Tibco Administrator, Tibco Business Connect, TIBCO Business Studio, TIBCO Mediation, TIBCO iProcess
Education
Bapatla Engineering College (Acharya Nagarjuna University)
Bachelor of Technology (BTech), Computer Science
Bapatla Junior College
Intermediate, Mathematics, Physics and Chemistry
Bapatla Public School
SSC, High School/Secondary Certificate Programs
The University of Southern Mississippi
Master's degree, Computer Science
Asurion October 2014 - Present
Asurion December 2013 - October 2014
Kelley's Beach Liquors June 2012 - December 2013
Joe Costa & Associates, Inc. April 2007 - July 2009
Kroger April 2006 - February 2007
Skills
Grocery, P&L, Merchandising, P&L Management, Retail, Pricing, Pricing Strategy, Consumer Products, Sales Operations, Key Account Development, Market Planning, Hiring, Sales, Forecasting, Customer Insight
Education
Crestview High School 1994 — 1998
The University of Georgia
Bachelor of Arts (BA), History
Self-employed 2013 - Present
Asurion August 2004 - May 2005
Key Oil Company January 2004 - August 2004
Skills
Writing
Education
Transylvania University 1993 — 1998
Bachelor of Arts (BA), Music Performance, General
Asurion October 2007 - Present
Education
University of Mississippi 2001 — 2004
Bachelor's degree, Business Administration and Management, General
University of Southern Mississippi 1986 — 1988
Business Administration and Management, General
Northeast Mississippi Community College 1984 — 1986
Business Administration
East Union Attendance Center
Asurion April 2013 - Present
Best Buy November 2011 - March 2013
Best Buy October 2009 - November 2011
Best Buy February 2005 - October 2009
Best Buy January 2002 - January 2005
Skills
Multi-Unit Management, Store Management, Sales, Retail, Sales Management, Solution Selling, Merchandising, Income Statement, Big Box, Profit, Customer Satisfaction, Sales Operations, Retail Sales, B2B, Direct Sales, Visual Merchandising, Multi-unit, Forecasting, P&L Management, Leadership, Planograms, Customer Retention, Driving Results, Sales Process, Inventory Control, Loss Prevention, Customer Experience, Inventory Management, Account Management, Cold Calling, Team Building, Training, Team Leadership, Store Operations, Customer Service, Networking, Hiring, People Development, Coaching, Management, CRM, Time Management, Selling, Recruiting, Multi-channel Retail, Pricing, Building Relationships, Operations Management, Employee Training, New Store Openings
Education
The University of Memphis
Manna January 2001 - Present
Asurion March 2015 - August 2015
CARFAX December 2014 - February 2015
The Motley Fool March 2012 - January 2013
Skills
Fundraising, Non-profits, Marketing, Time Management, Community Outreach, Event Planning, Volunteer Management, Public Speaking, Grant Writing, Sales, Program Development, Logistics, Research, Public Relations, Social Media
Education
The Ohio State University 2006 — 2010
History, History, Political Science
The Ohio State University 2006 — 2010
Bachelor of the Arts, History
The Ohio State University 2006 — 2010
Bachelor of the Arts, History
Barclaycard February 2015 - Present
Asurion October 2012 - February 2015
Martha O'Bryan Center October 2011 - October 2012
University of Memphis June 2009 - July 2010
YWCA October 2008 - October 2009
Middle Tennessee State University June 2007 - August 2007
Skills
Jenkins, JavaScript, C#, C++, Artifactory, Ant, Powershell, Tortoise SVN, Microsoft Office, Software Configuration..., Analysis, Matlab, Programming, Research, PowerPoint, Microsoft Excel, Data Analysis, Public Speaking, Microsoft Word, AutoCAD, Labview, Mathematica, Teaching, Sales, HTML5, NAnt, Program Management, Continuous Delivery, Continuous Integration, Social Collaboration, Customer Service
Education
The University of Memphis 2005 — 2010
Bachelor of Science, Mechanical Engineering
Asurion January 2015 - Present
Asurion March 2013 - December 2014
Asurion July 2011 - March 2013
Asurion November 2010 - July 2011
Asurion May 2009 - November 2010
Asurion December 2006 - May 2009
Qualifacts June 2005 - December 2006
Independent Computer Consultants July 2004 - June 2005
Electronics Boutique November 1995 - September 2004
Patricia Egen Consulting, LLC 2004 - 2004
Skills
Microsoft SQL Server, Databases, Windows, Team Building, International, IT Solutions, SQL, Servers, Disaster Recovery, ITIL, Virtualization, Operating Systems, Integration, Data Center, IIS, Business Analysis, Database Administration, Troubleshooting, Business Intelligence
Education
The University of Tennessee at Chattanooga 1996 — 2000
B.S., Criminal Justice
Jackson Masonry June 2000 - Present
Jackson Masonry June 2003 - November 2013
Asurion May 2007 - August 2007
Office of Sen. Bill Frist January 2006 - May 2006
Skills
Spanish Proficiency, Restaurants, Microsoft Office, Customer Relations, Excel, Event Planning, Financial Analysis, Blueprint Reading, Masonry, budget pricing, Microsoft Excel
Education
The George Washington University 2004 — 2008
BBA, Finance
Father Ryan High School 2000 — 2004
Asurion April 2012 - Present
Asurion 2012 - 2015
Asurion 2012 - 2015
Electric Reliability Council of Texas March 2003 - April 2012
Skills
Data Center, Integration, Disaster Recovery, Enterprise Architecture, High Availability, Virtualization, Cloud Computing, Agile Methodologies, Server Architecture, Solaris, Unix, Vendor Management, Servers, ITIL, VMware, Solution Architecture, VMware ESX, SDLC, SQL, Linux, System Deployment, Software Development, Perl, IT Operations, Windows Server, Active Directory, Enterprise Software, Security, Nutanix Platform...
Education
The University of Texas at Austin
Checkpoint Systems March 2014 - May 2015
Asurion September 2009 - February 2014
Alcatel-Lucent January 2008 - March 2009
Alcatel-Lucent December 2006 - January 2008
Lucent Technologies February 2005 - December 2006
Lucent Technologies March 2002 - February 2005
Lucent Technologies March 2000 - March 2002
Lucent Technologies June 1994 - March 2000
AT&T / Dun & Bradstreet June 1986 - June 1994
Skills
Product Development, Strategy, Mergers, Product Management, Wireless, Strategic Partnerships, Cross-functional Team..., Mobile Devices, Telecommunications, Competitive Analysis, Program Management, Integration, Management, Team Leadership, Enterprise Software, Networking, Product Marketing, Professional Services, VoIP, Cloud Computing, Unified Communications, Managed Services, SaaS, Solution Selling, Leadership, Business Strategy, IP, CDMA, Go-to-market Strategy, Direct Sales, Software Development, Executive Management, Outsourcing, Vendor Management, Project Management, SDLC, Project Portfolio..., Mobile Technology, Business Development, Mergers & Acquisitions, Testing, Business Planning, Sales Process, CRM, Pre-sales, Call Centers
Education
Columbia Business School Executive Education
Finance
Rutgers University Graduate School of Management
MBA
University of Florida Graduate School
MS, Computer Science
University of Florida
BS, Computer Science
Rheinische Friedrich-Wilhelms-Universität Bonn 1982 — 1983
General
McCombs School of Business, The University of Texas at Austin August 2015 - Present
Asurion October 2012 - July 2015
Asurion June 2011 - October 2012
Laffer Associates & Investments January 2010 - December 2010
Texas Screw Products May 2009 - August 2009
Skills
SQL, SharePoint, Nintex, Microsoft Office, Access, VBA, Microsoft Excel, Data Analysis, Program Management, Management, Financial Analysis, Finance, Business Analysis, Analysis, Risk Management
Education
The University of Texas at Austin - Red McCombs School of Business 2015 — 2017
Master of Business Administration (MBA)
Vanderbilt University 2007 — 2011
Bachelor of Science, Engineering Science, Economics
MarketSource Inc. July 2013 - Present
Asurion March 2012 - June 2013
N.E.W. Customer Service Companies, Inc February 2011 - March 2012
N.E.W. Customer Service Companies, Inc July 2010 - February 2011
N.E.W. Customer Service Companies, Inc February 2008 - June 2010
Criteria Design Group January 2006 - January 2008
Tweeter September 2001 - December 2005
Tweeter 2001 - 2005
Sound Advice April 1989 - September 2001
Sound Advice 1989 - 2001
Skills
Competitive Analysis, Sales Management, Consumer Electronics, Customer Service, Product Development, Strategic Planning, Business Development, Training, Brand Management, Financial Services, P&L Management, Strategy, Sales, Account Management, New Business Development, Product Management, Product Marketing, Retail, Team Building, Marketing, Team Leadership, Business Strategy, Sales Operations, Management, B2B, Entrepreneurship, Marketing Strategy, Leadership, Forecasting, Strategic Partnerships, Cross-functional Team..., Business Planning, Customer Satisfaction, Selling, Inventory Management, Start-ups, Merchandising, Direct Sales, Operations Management, Customer Experience, Key Account Management, Pricing, Product Launch, Executive Management, Profit, Income Statement, E-commerce, Customer Retention, Sales Process, Mergers & Acquisitions
Education
Indiana State University Evansville 1981 — 1983
International Business
The University of Akron 1979 — 1981
International Business
Senseware.co July 2015 - Present
Asurion February 2014 - July 2015
MWH Global November 2010 - February 2014
CH2M HILL June 2008 - November 2010
Burns & McDonnell May 2007 - June 2008
Texas Tech University 2005 - 2007
Kimley-Horn and Associates, Inc. May 2006 - August 2006
City of Lubbock January 2005 - May 2006
Larry Smith Engineering October 2001 - August 2004
Skills
Strategy, Marketing Strategy, Business Strategy, Market Analysis, Market Research, Business Intelligence, Leadership, Analytics, Analysis, Project Planning, Strategic Planning, Strategic Thinking, Competitive Analysis, Management, Marketing
Education
Northwestern University 2009 — 2010
Master of Public Affairs (MPA), Economics
Texas Tech University 2003 — 2007
Bachelor's of Science, Civil Engineering
xAd, Inc September 2015 - Present
xAd, Inc June 2015 - Present
Raster February 2015 - Present
Asurion August 2014 - February 2015
GamerU January 2014 - August 2014
Zappos Family of Companies 2011 - 2014
Skills
Social Media, Photography, Illustrator, Adobe Creative Suite, Layout, Customer Service, Retail, Sales, Microsoft Excel, Merchandising, Marketing, Leadership, Microsoft Office, Training, Photoshop, InDesign, Social Networking, Logo Design, Creative Direction, Illustration, Graphic Design, Mac, Graphics, WordPress, Facebook, Digital Illustration, Storyboarding, Art Direction, art, Social Media Marketing, Time Management, PowerPoint, Blogging, Advertising
Education
The Art Institute of Las Vegas 2007 — 2010
Media arts and animation, Graphic Design
Asurion June 2014 - Present
Asurion February 2012 - June 2014
Hewlett Packard October 2001 - February 2012
EDS October 2001 - September 2009
University of Findlay July 1997 - January 2006
Marathon Oil Company September 2001 - September 2003
University of Findlay Information Technology Services August 1999 - March 2001
Skills
Data Center, CMDB, NetMRI, Cisco UCS, Cisco Technologies, IT Asset Management, Information Assurance, Fiber Optic Cable, Service Desk, ADMS, Cisco MDS SAN switches, SCCM, RFCs, NetQoS, Change Requests, HP Blade, Passport, DHCP, Remedy Administration, SMS, Visual C++, MS Project, MS-DOS, Gold Disk, Windows, ILO, DRAC, IBM Mainframe, Web Design, Fluke, Computer Science, Leadership, Cat6, Cat5e, Management, SharePoint, Servers, Disaster Recovery, Windows Server, Troubleshooting, ITIL
Education
The University of Findlay 1999 — 2009
Bachelor of Science, Technology Management; Information Assurance
The University of Findlay
Associate of Arts, Computer Science - Technology Management
Asurion September 2014 - Present
seterus mortage April 2014 - June 2014
Yahoo April 2013 - September 2013
Stream Global Services (xbox) May 2012 - January 2013
Sprint Customer service January 2011 - May 2012
Skills
Telecommunications, Customer Retention, Customer Service, Training, Soft Skills, Photography, Digital Photography, Benefits Negotiation, Professional..., Customer Satisfaction, Social Networking, Sales, Cold Calling, Account Management, Interviews, Escalation, Escalation Resolution, Public Speaking, Social Media, Technical Recruiting, Management, Call Centers, Microsoft Office, Outlook, Leadership
Education
The Art Institute of Portland 2013 — 2016
Bachelor of Arts (B.A.), Photography
Wikimedia Foundation August 2015 - Present
Shutterstock January 2015 - August 2015
CBS Interactive October 2014 - December 2014
Sempra U.S. Gas & Power October 2013 - September 2014
nFusion July 2012 - October 2013
Aquent May 2006 - July 2012
Asurion 2005 - 2006
Fox (Film, TV and Sports) 2003 - 2005
USA Managed Care 2001 - 2002
Seton Healthcare Family 2000 - 2001
Skills
Employee Relations, Background Checks, Administration, Full-cycle Recruiting, Applicant Tracking..., Technical Recruiting, Onboarding, Talent Acquisition, Interviewing, Sourcing, College Recruiting, Contract Recruitment, Resume Writing, Hiring, Talent Management, PeopleSoft, Direct Recruiting, Candidate Screening, Benefits Administration, Screening, Recruitment/Retention, Compensation, Performance Management, Benefits, Creative Sourcing, Staffing Services, Search, Social Networking, Recruitment Advertising, Account Management, Vendor Management, Direct Sourcing, Sales Recruitment, Organizational..., Payroll, Salary Negotiation, Employment Law, HR Policies, Coaching, Executive Search, Internal Communications, Benefits Negotiation, Employee Benefits, Recruiting, Interviews, System Administration, Temporary Placement, HRIS, Training, Personnel Management
Education
Texas State University-San Marcos 2000 — 2002
Graduate College of Health Professions, Healthcare Human Resources
Texas A&M University 1997 — 2000
BS, Sociology
Heads! Executive Consultancy February 2015 - Present
Asurion September 2013 - February 2015
SSA & Company April 2011 - September 2013
Accenture July 2009 - April 2011
Deloitte March 2008 - July 2009
Honeywell Technology Solutions, Inc. June 2006 - March 2008
Skills
Sales Process, Business Strategy, Business Process, Business Transformation, Pricing Strategy, Competitive Intelligence, Marketing Strategy, Sales Effectiveness, Strategy, Organizational Design, Business Process..., Market Analysis, Pricing, Management Consulting, Cross-functional Team..., New Business Development, Corporate Finance, Financial Services
Education
Washington and Lee University 2002 — 2006
BS, Management with Special Attainments in Commerce
The Johns Hopkins University - Carey Business School 2008 — 2010
MBA, Business Administration
Asurion October 2006 - Present
Citigroup February 1998 - October 2006
Household Finance June 1991 - February 1998
Skills
IVR, Call Center, Call Centers, Telecommunications, Avaya, Operations Management, Agile Methodologies, Integration, Business Analysis, Leadership, Contact Center..., Contact Center Strategy, Contact Center..., Contact Center..., Business Process..., Contact Centers, Product Management, Project Management, Outsourcing, CTI, Process Improvement, Customer Experience, Workforce Management, Vendor Management, Management
Education
The University of Kansas 1988 — 1991
Lawrence High School
Lone Star College - University Park January 2014 - Present
Lone Star College - Montgomery October 2011 - Present
Lone Star College - University Park January 2012 - December 2013
Schlumberger August 2007 - January 2012
Asurion May 2002 - July 2007
Conchango September 2000 - April 2002
Digital Webs, LLC March 2000 - August 2000
Systems Integration Group (SIG) September 1999 - March 2000
Taurus Associates, Inc. (Texas) April 1997 - August 1999
Knowledge Based Systems, Inc. April 1993 - April 1997
Skills
WordPress, HTML 5, CSS3, MySQL, Excel, MS Access, Database Design, Word, Business Analysis, Data Analysis, SharePoint, SQL, Mind Mapping, GTD, PHP, Photoshop, MS Project, Access, Microsoft Word, Delivering Technical..., Curriculum Development, Wordpress
Education
Texas A&M University 1990 — 1994
MS, Industrial Engineering
Texas A&M University 1985 — 1990
BS, Industrial Engineering
Medina Healthcare System September 2015 - Present
AmerisourceBergen Consulting Services March 2011 - June 2015
Varian Medical Systems September 2005 - January 2011
Lowe's Home Improvement February 2005 - September 2005
Self Employed July 2004 - February 2005
Asurion July 2002 - July 2004
BMH AMERICAS, INC. October 1997 - January 2002
Skills
Hardware Diagnostics, Field Service, Troubleshooting, Technical Support, Hardware, Software Installation, Active Directory, Windows XP, Servers, Windows Server, Windows 7, System Deployment, SharePoint, System Center
Education
Hallmark Institute of Technology 1986 — 1987
Associate of Applied Sciences (A.A.S.), Electronic Technology, 4.0
University of North Texas 1989 — 1990
Computer Science
The University of Texas at San Antonio 1985 — 1986
Computer Science
Asurion October 2013 - Present
Stream Global Services July 2013 - October 2013
Christian Care-Phoenix February 2010 - August 2013
Westcor January 2005 - February 2010
Skills
IT Operations, IT Solutions, IT Outsourcing, Operations Management, Maintenance Management, Security Management, Facilities Management, System Monitoring, Alarm Systems, Fire Safety, Fire Suppression Systems, Fire Alarm, Security Operations, Alarm Management, Burglar Alarm, Project Management, Event Management, Management, CCTV, Dispatching, Communication Skills, Construction Safety, Public Safety, Electronic Payments, Yardi, Yardi Voyager, Microsoft Office, Microsoft Excel, Microsoft Word, Computers, Accountability, Customer Service, Phone Etiquette, Multi-line Phone, Phone Screening, Asset Protection, PowerPoint, Photoshop, Image Manipulation, Deep Tissue Massage, Chair Massage, HIPAA, Telecommunications, Geological Mapping, Leadership, Social Skills, Computer Network..., Data Entry, Medical Records, Healthcare
Education
The Bryman School of Arizona 2004 — 2005
Associate of Science (A.S.), Massage Therapy/Therapeutic Massage
The Bryman School of Arizona 2004 — 2005
Associate's degree, Massage Therapy/Therapeutic Massage
Asurion February 2015 - Present
Asurion June 2014 - February 2015
InterContinental Hotels Group September 2013 - June 2014
Cox Media May 2013 - July 2013
Skills
SEO, Web Analytics, Google Adwords, Omniture, E-commerce, Microsoft Excel, Analytics, Public Relations..., Survey & Focus group..., Microsoft Office,..., SiteCatalyst, Adobe Discover, Advertising, Leadership, Management, Marketing, Marketing Communications, Online Marketing, Social Media, Social Media Marketing, Social Networking
Education
The University of Georgia 2011 — 2013
Master of Arts (M.A.), Public Relations, Advertising, and Applied Communication, 3.5
GE Aviation August 2015 - Present
Asurion October 2014 - July 2015
Asurion November 2012 - September 2014
Cardinal Health June 2009 - November 2012
Cardinal Health August 2010 - August 2011
Cardinal Health June 2009 - August 2009
Skills
Microsoft Office, People Soft, Lotus Notes, Hyperion Enterprise, SAP ERP, Business Objects, Lean Six Sigma Yellow..., Lean Six Sigma White..., ADI, Aims, SharePoint, Distrack, PeopleSoft, Variance Analysis, Access, Auditing, Financial Analysis, Process Improvement, Forecasting, Management, Analysis, Finance, Financial Reporting, SAP, Six Sigma
Education
The Ohio State University - The Max M. Fisher College of Business 2005 — 2009
BSBA, Accounting, Finance
Boyd Anderson HS 2001 — 2005
Value Payment Systems, LLC April 2015 - Present
Asurion January 2014 - February 2015
Asurion October 2012 - February 2015
Asurion May 2012 - October 2012
Asurion March 2012 - May 2012
Asurion November 2011 - February 2012
Boswell's Harley Davidson July 2010 - November 2011
New York & Company July 2007 - March 2011
King & Associates Insurance Co May 2006 - August 2006
Skills
Microsoft Word, Microsoft SQL Server, Clarity, Microsoft Office..., Visio, Customer Service, Administrative..., Data Entry, Filing, Trend Analysis, Time Management, Inventory Management, File Management, Microsoft Office, Microsoft Excel, PowerPoint, Software Quality..., Testing, Training, Quality Assurance, Recruiting, Agile Methodologies, Business Analysis
Education
Trevecca Nazarene University 2014 — 2016
Master's Degree, Master of Organizational Leadership
Trevecca Nazarene University 2006 — 2010
Bachelor of Science (BS), Psychology
MedAssets October 2014 - Present
Kinship Consulting, LLC May 2014 - Present
Asurion September 2012 - April 2014
Direct Energy 2011 - August 2012
Bank of America July 2008 - August 2010
Countrywide Financial March 2004 - July 2008
Accenture 1989 - 2002
Skills
Customer Analytics, Customer Insight, Customer Experience, Customer Acquisition, Market Research, Marketing Strategy, Business Process..., Customer Retention, Customer Satisfaction, Strategic Planning, Business Strategy, Knowledge Management, Competitive Intelligence, NPS, Customer Analysis, Financial Analysis, Strategy, Business Development, CRM, Integrated Marketing, Segmentation, Leadership, Management, Analysis, Marketing, Program Management, Analytics
Education
The University of Texas at Austin - Red McCombs School of Business 1986 — 1988
MBA, Finance and Marketing
Yale University 1978 — 1982
B.A., Economics
Life Care Centers of America July 2014 - Present
Henderson, Hutcherson & McCullough, PLLC May 2014 - July 2014
MRI, Chattanooga, TN January 2014 - April 2014
Mauldin & Jenkins, LLC (formerly Hazlett, Lewis & Bieter, PLLC) April 2012 - June 2013
Dell October 2010 - February 2011
Asurion March 2010 - October 2010
Middle Tennessee State University May 2008 - June 2009
Skills
Microsoft Office, Time Management, Customer Service, Data Analysis, Photoshop, Customer Satisfaction, Sales, Networking, Internet Explorer, Information Technology, IT Hardware Support, Firefox, Basic Networking, Graphic Design, Digital Photography, Adobe Photoshop, Philosophy of Religion, Humanities, Typing, Windows Desktop OS, MS Windows Server, Active Directory, Oracle / Linux Server, IT Inventory, Juniper, Fujitsu Scanners, Richo Printers, Brother Printers, HP Printers, Computer Hardware..., Cisco VPN, KVM Switches, Virtual Server, Microsoft Exchange, VMware Server
Education
Middle Tennessee State University 2007 — 2016
Bachelor of Science (B.S.), University Studies
The University of Tennessee at Chattanooga 2005 — 2013
Computer Horizons Computer Learning Center
Nationwide Insurance April 2015 - Present
Broadcast Music, Inc. (BMI) October 2013 - Present
Asurion July 2013 - October 2013
Broadcast Music, Inc. (BMI) September 2012 - July 2013
Studio Belew April 2011 - July 2013
RED / A Division of Sony Music Entertainment January 2011 - June 2011
Pop 'stache September 2010 - December 2010
Skills
Audio Engineering, Audio Mixing, Audio Design, Sound Design, Pro Tools, Audio Post Production, Forensic Audio, Audio Editing, Studio Recording, Music, Mastering, Recording, Composition, Sound Editing
Education
The Art Institute of Tennessee-Nashville 2009 — 2012
Bachelors, Audio Production
Radix Technology January 2011 - Present
BlueCross BlueShield of Tennessee March 2010 - March 2015
Bedroc, Inc. January 2013 - January 2014
CSI Tech January 2010 - December 2010
LPS Integration January 2006 - January 2010
Asurion December 2007 - October 2009
ProTech Systems Group, Inc. October 2004 - January 2006
FedEx February 2002 - October 2004
ITS March 1993 - February 2002
Citrix Systems March 2001 - December 2001
Skills
Enterprise Architecture, Enterprise Software, Cloud Computing, Integration, ITIL, Disaster Recovery, IT Service Management, Servers, Management, Data Center, Project Management, Infrastructure, VMware, Information Technology, Outsourcing, Storage, Vendor Management, Security, Virtualization, Strategy, Program Management, IT Operations, Leadership, Professional Services, Citrix, Consulting, Software Development, Business Continuity, Business Development, Managed Services, Management Consulting, Application Performance..., Infrastructure..., SaaS, IT as a Service, Application Architecture, IT Strategy, Application..., Hadoop, Big Data, Analytics, Data Visualization, Pivotal, Applications..., Hive, Java, Greenplum, Technical Direction, IT Financial Management, Large-scale Data...
Education
The University of Texas at Austin 1987 — 1992
Bachelor of Engineering (BEng) - Computer Technology, Electrical and Electronics Engineering, 3.96
Asurion September 2012 - Present
National Electronics Warranty, LLC March 2009 - September 2012
HSS 2007 - 2009
Skills
Onboarding, Benefits Administration, Employee Relations, Human Resources, HRIS, Applicant Tracking..., Workforce Planning, Talent Acquisition, College Recruiting, FMLA
Education
The University of Tennessee at Chattanooga 2005 — 2007
MS, I/O Psychology
University of Mississippi 2002 — 2004
BA, Psychology
RezStream September 2014 - Present
RezStream June 2010 - September 2014
Colorado Ice February 2010 - May 2011
Asurion May 2007 - August 2010
Mosaic Sales Solutions March 2007 - May 2007
Skills
Google Analytics, Dreamweaver, Web Development, Web Design, Salesforce.com, Online Marketing, WordPress, Sales, jQuery, Marketing Communications, ExpressionEngine, SEO, CSS, Digital Marketing, JavaScript, Social Media, Website Development, CMS, jQuery Mobile
Education
University of Northern Colorado 2006 — 2011
Bachelor of Business Administration (B.B.A.), Marketing / CIS / Communication Studies
The University of Texas at El Paso 2005 — 2006
Marketing
Thomas Jefferson High School 2001 — 2005
EPB December 2014 - Present
Asurion January 2014 - December 2014
T-Mobile November 2012 - August 2013
Windstream Communications July 2011 - July 2012
Skills
Customer Satisfaction, Customer Retention, Customer Service, Sales, Telecommunications, Call Centers, Cold Calling, Direct Sales, Networking, Customer Experience, Solution Selling, Wireless, CRM, Team Leadership, VoIP, Time Management, Troubleshooting, Mobile Devices, Process Improvement, Teamwork, Marketing, Inventory Management, Retail, Technical Support, Retail Sales, Computer Hardware, Software Documentation, Windows, Sales Process, Software Installation, Hardware, Cisco Technologies, Outlook, TCP/IP, Customer Support, Wireless Networking, Windows 7, Information Technology, IP, Soldering, CCNA, Network Design, OS X, Network Security, Switches
Education
The University of Tennessee at Chattanooga 2015 — 2017
Bachelor of Engineering (B.E.), Mechanical Engineering
Arizona State University 2012 — 2016
Bachelor of Engineering (B.E.), Electrical Engineering Technologies/Technicians
Asurion October 2002 - Present
Farmers Insurance September 2001 - October 2002
Education
The University of Kansas 1994 — 1999
Bachelor's degree, Communications and Anthropology
Asurion May 2015 - Present
Tressler & Associates, PLLC November 2013 - May 2015
Douglas County Legal Aid Society, Inc. August 2012 - May 2013
Weary Davis, L.C. May 2012 - August 2012
Education
University of Kansas School of Law 2010 — 2013
Juris Doctorate, Business & Commercial Law Certificate
University of Kansas 2004 — 2009
Bachelor of Science (BS), Sociology
Asurion September 2014 - Present
Skills
Leadership, Team Building, Recruiting, Coaching, Customer Service, Microsoft Office, Event Planning, Training, Management, Employee Relations, Project Management, Interviews, Public Speaking, Research, Marketing
Education
Transylvania University 2006 — 2010
Bachelor of Arts
Transylvania University 2006 — 2010
Bachelor of Arts (B.A.)
Thermal Solutions Manufacturing February 2015 - Present
Vista-Pro Automotive January 2010 - February 2015
Asurion April 2001 - January 2010
Olan Mills January 1993 - March 2001
Skills
Financial Reporting, Business Process..., Cost Accounting, Accounting, General Ledger, Auditing, Strategic Planning, ERP, Finance, Financial Audits, Managerial Finance, Financial Analysis, Management, Sarbanes-Oxley Act, Accounts Payable, Variance Analysis, Analysis, Financial Accounting, Forecasting
Education
The University of Tennessee at Chattanooga 1991 — 1994
B.S., Accounting
Fidelity Investments 2012 - Present
Asurion April 2011 - July 2011
NEC Retail Solutions May 2006 - September 2010
NEC Retail Solutions March 2005 - May 2006
ACS February 2004 - March 2005
ClubCorp March 2001 - February 2004
ClubCorp April 2000 - February 2001
C I Host January 2000 - April 2000
Skills
Troubleshooting, Project Planning, Software Configuration..., Windows Server, Networking, Databases, Servers, Hardware, SDLC, Management, Quality Assurance, SQL, System Deployment, Release Management, Technical Support, Test Planning, MySQL, Testing, Software Quality...
Education
The University of Texas at Austin 1990 — 1993
University of Texas Austin/University of Texas Arlington
Electrical Engineering/Computer Science major
Asurion April 2010 - Present
Akal Sahai Technology Solutions September 2008 - Present
Financial Industry Regulatory Authority July 2012 - February 2013
Conservation International April 2009 - December 2011
Fortrex Technologies March 2008 - March 2009
AMERICAN SYSTEMS March 2008 - September 2008
Command Information 2004 - March 2008
Fannie Mae 2004 - 2007
Ishi Systems 2003 - 2004
Cymbal Corporation 2000 - 2002
Skills
Agile Methodologies, SDLC, Process Improvement, Project Planning, Management, Requirements Analysis, Hibernate, Leadership, Software Project..., Business Analysis, Analysis, Java, Java Enterprise Edition, Team Building, Spring, SOA, Business Intelligence, Enterprise Software, Software Development, Integration
Education
Thapar Institute of Engineering and Technology 1995 — 1999
BE
Zoomph June 2015 - Present
Asurion June 2012 - December 2014
AOL, LLC October 2007 - March 2011
AOL February 2003 - October 2007
AOL September 1999 - February 2003
KSK Communications, Ltd June 1997 - August 1999
Disclosure, a Division of Thomson Reuters November 1995 - February 1997
D'Arcy Masius Benton & Bowles (DMB&B) March 1992 - April 1993
Skills
Marketing Strategy, Campaign Management, SEM, E-commerce, Content Marketing, P&L Responsibility, Team Management, Google Adwords, Digital Marketing, Digital Media, Product Management, SEO, Integrated Marketing, CRM, Strategic Partnerships, Online Advertising, Digital Strategy, P&L Management, Analytics, Interactive Marketing, Start-ups, Strategy, Management, Content Strategy
Education
The George Washington University - School of Business
MBA, Marketing
The George Washington University - School of Business
BBA, International Business
Conexess Group July 2015 - Present
Asurion February 2015 - July 2015
Asurion April 2014 - January 2015
Asurion February 2008 - April 2014
Humana March 2006 - February 2008
CNET Networks July 2005 - March 2006
CNET Networks October 2003 - July 2005
CNET Networks February 2000 - October 2003
Skills
HTML, Business Intelligence, Web Services, Data Warehousing, Web Development, Integrated Marketing, ETL, Oracle, Agile Methodologies, Product Management, Content Management, Visio, Software Development, Analytics, SSIS, SQL, Databases, Microsoft SQL Server
Education
Texas A&M University 1984 — 1989
BS
CenterPoint Energy October 2010 - Present
Spherion July 2009 - October 2010
Systel February 2009 - May 2009
Asurion June 2006 - February 2009
Hewlett-Packard December 2003 - October 2005
Severn Trent 2001 - 2002
CSC Consulting 1985 - 2002
BMC Software 1996 - 2001
Energy Tracs 1994 - 1996
LCRA 1993 - 1994
Skills
Business Analysis, Certified iRise Modeler, Visio, Program Management, SDLC, Requirements Analysis, Requirements Gathering
Education
University of Texas Austin 1971 — 1974
BA
McCallum High School
WCHS
Tractor Supply Company February 2015 - Present
Tractor Supply Company October 2013 - February 2015
Asurion October 2011 - September 2013
iCIMS April 2009 - September 2011
Harrah's Entertainment February 2008 - April 2009
FedEx January 2006 - 2008
Bernard Hodes Group 2004 - 2006
Harrah's February 2000 - February 2004
Skills
Talent Acquisition, Recruitment Technology, Full-cycle Recruiting, Internet Recruiting, Staffing Analysis, Staffing Industry, Candidate Screening, Applicant Tracking..., HR Strategy, Change Management, Screening Resumes, Recruiting, CRM, Employee Benefits, Employee Engagement, Employer Branding, HRIS, Hiring, Human Resources, Industrial Sector, Interviews, Leadership, Organizational..., Personnel Management, SDLC, Talent Management, Temporary Placement
Education
The University of Memphis 2000 — 2004
BPS, Organizational Leadership
Columbia State Community College 1995 — 1997
AA, English
Antioch Auto Center (Antioch, TN) August 2014 - Present
VACO Resources January 2013 - August 2013
Asurion Inc October 2009 - December 2012
Asurion December 2008 - September 2009
Dell Inc November 2004 - November 2008
Dell Inc August 2002 - October 2004
Dell Inc July 1998 - July 2002
Siemens Business Communications Systems, Inc. May 1996 - June 1998
Dell Inc. May 1991 - April 1996
Skills
Forecasting, Financial Modeling, Business Process..., Financial Analysis, Process Improvement, Analytics, Business Analysis, Finance, Hyperion Enterprise, Financial Reporting, Cross-functional Team..., Sarbanes-Oxley Act, Strategic Financial..., Vendor Management, Hyperion Planning, Business Intelligence, Data Analysis, Budgets, Variance Analysis, Business Strategy, Business Planning, Competitive Analysis, Strategy, Pricing, Access, Analysis, Acquisition Integration, Managerial Finance, Internal Controls, Talent Acquisition, Talent Management, Facilities Management, Project Management, Failure Analysis, Root Cause Analysis, Team Building, Team Leadership
Education
The University of Texas at Austin 1987 — 1991
Bachelor of Business Administration (B.B.A.), Finance and International Business
American-Nicaraguan School 1981 — 1987
Asurion July 2006 - Present
NAIC September 2003 - June 2006
MTW Corporation October 1998 - July 2003
TIG 2001 - 2002
Total Systems, Inc 1994 - 1997
Skills
SDLC, Vendor Management, Agile Methodologies, Integration, Disaster Recovery, Requirements Analysis, Business Analysis, ITIL, Software Project..., Enterprise Architecture, SQL, Data Center, Microsoft SQL Server, SharePoint, Visio, Active Directory, Call Centers, Troubleshooting, Process Improvement
Education
The University of Kansas 1989 — 1992
Washburn University 1990 — 1991
Accenture October 2013 - Present
Bank of America April 2013 - October 2013
Asurion November 2011 - November 2012
BlueCross BlueShield of SC June 2009 - November 2011
IBM February 2001 - April 2009
FedEx Express May 1998 - February 2001
Systems Solutions, Inc. August 1982 - May 1998
Skills
Call Center, Integration, Business Analysis, Software Development, Program Management, Customer Relations /..., Telecommunications, SDLC, Requirements Analysis, Business Intelligence, Architecture, Strategic Planning, Management, Strategy, Product Management, Enterprise Architecture, Change Management, IT Strategy, Software Design, Consulting, IVR, WebSphere Voice..., Testing, Visio, Unix, Visual Basic, MS Project, Linux, Application Development, Problem Solving, C, Programming, Team Leadership, Insurance, Analysis, Photographers, Technical Writer /..., Wedding Photography, Portraits, Sports Photography, Master Gardener, Vendor Management, Business Process..., Software Project..., PMP, Resource Management
Education
University of Georgia - Terry College of Business 2006 — 2008
MBA, Marketing & Finance
University of Alabama in Huntsville 1970 — 1987
Worked toward a PhD, Computer Science, Human Factors, Operations Research
Texas Christian University 1966 — 1970
BS, Physics & Mathematics
North Side High School, Ft. Worth, TX 1963 — 1966
Diploma
Paramount Apparel International Inc October 2009 - Present
Asurion July 2001 - November 2009
Skills
Insurance, Analysis, Sales, SDLC, Vendor Management, Microsoft Excel, RetailLink, Forecasting, Demand Planning, Supply Chain, Retail, Management, Software Documentation, Product Marketing
Education
The University of Kansas 1995 — 2000
Asurion April 2004 - Present
Western Wireless October 1996 - April 2004
Holland, Merriman & Christian 1994 - 1996
Skills
Wireless, Customer Experience, Customer Retention, Telecommunications, Cross-functional Team..., Strategic Partnerships, Vendor Management, B2B, Sales Management, Team Leadership, Marketing, Sales, Marketing Communications, Leadership, Mobile Technology, Sales Operations, Customer Service, Marketing Strategy, New Business Development, Team Building, CRM, Product Management, Collaboration Solutions, Account Management, Direct Sales, Management, Solution Selling, Customer Satisfaction, Mobile Devices
Education
Texas Tech University 1991 — 1995
Bachelor of Arts, Mass Communications
Asurion December 2011 - Present
KPMG July 2011 - November 2011
KPMG September 2007 - July 2011
KPMG August 2005 - September 2007
Education
The Ohio State University - The Max M. Fisher College of Business 2004 — 2005
Master of Accounting
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2000 — 2004
Bachelors of Science in Business Administartion
Clearwater Treasures LLC July 2014 - Present
HealthPlan Services Insurance Agency May 2013 - Present
Asurion May 2011 - May 2013
Carmichael Consulting Solutions, LLC November 2011 - January 2012
Fidelity National Information Services August 2010 - July 2011
Ceridian June 2000 - August 2010
ABR/CERIDIANInformation Security January 1998 - June 2000
Tropicana June 1997 - November 1998
Skills
Change Management, Metrics, Service Desk, Compliance, PMP, IT Service Management, Process Improvement, Program Management, ITIL, Six Sigma, IT Management, Vendor Management, Business Process, Business Process..., Service Delivery, Risk Management, Management, IT Operations, Project Management, Software Documentation, Security, Strategy, Data Center, Analysis, Testing, Integration, Training, SDLC, IT Strategy, Disaster Recovery, Networking, Leadership
Education
The George Washington University - School of Business 2001 — 2002
Master's Certificate, Project Management; and Public Management
Casco Bay College 1974 — 1975
Computer Programming
Asurion June 2014 - Present
Asurion Insurance Services, Inc. September 2005 - Present
Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C. 2004 - 2005
Dinsmore & Shohl LLP September 2000 - April 2004
Skills
Litigation, Trade Secrets, Employment Law, Privacy Law, Civil Litigation, Intellectual Property, Contract Negotiation, Legal Assistance, Legal Writing, Litigation Management, Insurance, Westlaw, Negotiation, Due Diligence, Policy, Start-ups, Mediation, Corporate Law, Risk Management, Contract Management, Litigation Support, Dispute Resolution
Education
University of Tennessee College of Law 1997 — 2000
Doctor of Law (J.D.)
The University of Tennessee at Chattanooga 1993 — 1997
B.A. and B.S., English and Political Science
Asurion 2011 - 2015
ERCOT 2004 - 2010
Skills
Test Cases, Quality Center, Test Planning, User Acceptance Testing, Test Automation, Testing, Software Documentation, Quality Assurance, Manual Testing, Regression Testing, Defect Tracking, Software Quality..., Integration Testing, QTP, System Testing, HP Quality Center, SDLC, HP QTP
Education
The University of Texas at San Antonio
Bachelor of Business Administration (BBA), Management with International Business Concentration
GDF SUEZ Energy Resources NA February 2015 - Present
IPR-GDF SUEZ North America January 2012 - Present
Calpine 2011 - January 2012
Asurion 2008 - 2011
Asurion 2006 - 2008
lock\line LLC October 2002 - January 2006
Sprint November 2000 - March 2002
Skills
Business Process, Risk Management, IT Strategy, Business Analysis, Process Improvement, SQL, Microsoft SQL Server, Visio, Change Management, Requirements Gathering, Oracle, Vendor Management, Integration, Program Management, SDLC, Business Intelligence, Maximo, QIP, Project Management, IT Management, Business Process..., Requirements Analysis, IT Service Management, Disaster Recovery, ITIL, Software Documentation, PMP, Databases
Education
Texas Tech University 1999 — 2000
MBA, International Business and Marketing
Texas Tech University 1995 — 1998
BA, German and Business
Asurion January 2003 - Present
Wright Industries 1995 - 2003
Education
The University of Texas at Austin
University of Tennessee-Knoxville
BS, EE
Asurion November 2009 - Present
T-Mobile USA 2002 - 2005
Saturn 1998 - 2000
EDS / Saturn 1998 - 2000
Skills
Call Center, Cross-functional Team..., Customer Satisfaction, Customer Experience, Call Centers, Vendor Management, Team Leadership, Customer Retention, Program Management, Operations Management, Training, Project Management, Customer Service, Process Improvement, CRM, Leadership
Education
The University of Southern Mississippi 1993 — 1996
Business, Marketing
Asurion May 2011 - Present
N.E.W. Customer Service Companies, Inc January 2008 - May 2011
ServiceBench July 2007 - January 2008
Arbitron September 2006 - July 2007
Caterpillar April 2005 - September 2006
Skills
Quality Assurance, Vendor Management, Process Improvement, Cross-functional Team..., SDLC, Business Analysis, Training, Testing, Requirements Management, Team Management, Project Management, SQL, XML, Research, Data Analysis, PMP, Visio, Requirements Analysis, Software Project..., Business Process..., Program Management
Education
University of Maryland Baltimore County 2010 — 2010
PMP, Project Manager Professional
Towson University 2002 — 2004
Masters, Applied Information Technology
Towson University 1999 — 2001
Bachelors, Business Administration
ICB 1996 — 1998
Alexandra College
Lockton Companies - Benefit Communication Insourcing November 2008 - Present
Capital One May 2006 - August 2008
Asurion May 2002 - April 2006
Skills
Employee Benefits, Voluntary Benefits, Disability Insurance, Life Insurance, Consulting, Strategic Planning, Professional Liability, Benefits Administration, Brokers, Health Savings Accounts, General Insurance, Term Life Insurance, Health Care Reform, Retirement, Long-term Care, Strategy, Legal Liability
Education
University of Kansas
B.S. Journalism, Business Communications
SquareTrade June 2011 - Present
Asurion August 2006 - November 2010
US Army February 1998 - February 2002
Skills
Cross-functional Team..., Integration, Product Development, Strategy, Mobile Devices, Vendor Management, E-commerce, Product Management, Start-ups, CRM, Analytics, SaaS, Strategic Partnerships, Management, Enterprise Software, Project Management
Education
The University of Kansas 2003 — 2006
Bachelor of Arts, English Literature
Society of Petroleum Engineers February 2015 - Present
Society of Petroleum Engineers June 2013 - February 2015
Homestyle Dining LLC July 2007 - January 2013
ARAMARK July 2006 - July 2007
Asurion July 2000 - February 2006
Skills
Marketing Communications, Email Marketing, Advertising, Marketing Management, Marketing Research, Marketing, Strategic Planning, Marketing Strategy, Customer Service, Brand Development, Integrated Marketing, Direct Marketing, Project Management, Graphic Design, Marketing Automation..., Promotions, Proofreading, Social Media Marketing, Online Advertising, Online Marketing
Education
The University of Dallas 1996 — 1997
MBA, Business Management
University of North Texas 1991 — 1995
BBA, Marketing
Lyndon B. Johnson High School
NextGxDx Inc. April 2015 - Present
Asurion April 2013 - April 2015
Asurion November 2011 - April 2013
Vanderbilt University August 2009 - November 2011
UC Davis September 2007 - June 2009
Chattanooga High School Center for Creative Arts August 2005 - May 2007
Skills
Analysis, SPSS, JMP, Optimization, Statistics, Research, Matlab, Survey Design, Mathematical Modeling, Qualitative Research, Analytics, Microsoft Office, PowerPoint, Python, NumPy, R, TIBCO, Riverbed, Agile Vision, Clarity, SQL Server Management..., Time Series Analysis, Data Analysis
Education
Vanderbilt University 2009 — 2011
M.S., Risk and Reliability Engineering and Management
University of California, Davis 2007 — 2009
M.S., Transportation Technology and Policy
The University of Tennessee at Chattanooga 2001 — 2005
B.S., Applied Mathematics and Secondary Education
CARFAX July 2013 - Present
Strayer University April 2012 - Present
Asurion October 2006 - April 2012
Skills
Adobe Creative Suite, Graphic Design, Illustration, Logo Design, Illustrator, Typography, Branding & Identity, Art Direction, Graphics, Photography
Education
The College of New Jersey 1998 — 2002
Bachelors of Fine Arts, Graphic Design
Society of Exploration Geophysicists August 2010 - Present
SpringPoint Technologies July 2009 - August 2010
USIS September 2006 - December 2008
Dollar Thrifty Automotive Group March 2006 - August 2006
Asurion 2005 - 2006
Centriq Training November 2004 - June 2005
Midwest Consulting Group March 1997 - October 2004
Education
The University of Texas at Dallas 1987 — 1990
B.S., Computer Science
Asurion December 2008 - Present
Harrah's Entertainment April 1996 - December 2008
Skills
Financial Analysis, Forecasting, Risk Management, Accounting, Insurance, Corporate Finance, Finance, Underwriting, Claim, Financial Risk, Variance Analysis, Process Improvement, Risk Assessment, Budgets
Education
Texas A&M University
Bachelor of Business Administration (BBA), Accounting
Asurion July 2014 - Present
Asurion March 2012 - July 2014
Nortel Networks January 2010 - July 2011
Nortel Networks April 2007 - December 2009
Nortel Networks June 2005 - April 2007
Nortel Networks December 2002 - June 2005
Dell August 2001 - April 2002
Dell February 2001 - August 2001
Dell January 2000 - February 2001
Dell March 1999 - January 2000
Skills
SAP
Education
The University of Texas at Austin - The Red McCombs School of Business 1997 — 1999
Master in Professional Accounting, Information Management Track
The University of Texas at Austin 1992 — 1996
Bachelor of Arts, Government
Dallas ISD August 2009 - May 2012
Asurion June 2007 - June 2009
Sprint Nextel December 2004 - June 2007
Skills
Account Management, Sales, Direct Sales, Sales Management, Customer Satisfaction, Telecommunications, Solution Selling, Customer Retention, Sales Operations, Cold Calling, Customer Service
Education
Texas Teachers Association 2009 — 2010
Education, Secondary Education Certification; History
The University of Texas at San Antonio 2000 — 2004
Business, Communication & Spanish
Home Theater by Dave January 2012 - Present
44 Entertainment Group March 1998 - Present
Time Warner Cable March 2002 - November 2010
Asurion 1998 - 2002
Skills
Entertainment, Band, Event Planning, Social Media, Parties, Corporate Events
Education
Texas Southern University 1994 — 2013
Bachelor's Degree, Electronics Engineering Technology, B
Marion Abramson Senior High School - New Orleans 1989 — 1993
L Brands March 2015 - Present
Limited Brands May 2012 - Present
Asurion September 2009 - May 2012
Asurion March 2008 - September 2009
Huntington National Bank August 1991 - December 2007
Skills
Exceptional..., Exceptional Influencing..., Vendor Management, Process Improvement, Business Analysis, Project Management, Team Building, Cross-functional Team..., Business Process..., SharePoint, Call Centers, Requirements Analysis, Analysis, Procurement, Program Management, Software Documentation, SDLC, Visio
Education
The Ohio State University - The Max M. Fisher College of Business 1991 — 1995
Bachelor's degree, Finance, General
The Culinary Institute of America January 2015 - Present
Aaron Marin Griffieth Photography April 2011 - January 2015
Asurion May 2014 - August 2014
Charcoal Grill Green April 2012 - August 2012
US Navy May 2000 - February 2011
US Navy June 2009 - January 2011
US Navy April 2006 - May 2009
US Navy October 2008 - April 2009
US Navy April 2004 - April 2006
US Navy April 2001 - October 2003
Skills
Military Operations, Military, Security Clearance, National Security, Intelligence Analysis, DoD, Military Experience, Operations Management, Force Protection, Team Leadership, Foreign Policy, Intelligence, Leadership, Navy, Homeland Security, Afghanistan, Program Management, Defense, Military Liaison, Tactics, Information Assurance, Top Secret, Military Training, International Relations, Command, Counterterrorism, Operational Planning, Readiness, Weapons, Darkroom, Portrait Photography, Digital Photography, Photographic Printing, Government, Intelligence Community, Joint Military..., Photography, Interagency Coordination, Counterinsurgency, Organizational..., Security, Training, Critical Thinking, Risk Assessment
Education
The Culinary Institute of America 2015 — 2016
Bachelor's degree, Culinary Arts/Chef Training
United States Naval Academy 1996 — 2000
Bachelor of Science (B.S.), Political Science and Government
The Albany Academy 1994 — 1996
The Urban School of San Francisco 1992 — 1994
LexisNexis April 2010 - Present
LexisNexis November 2006 - March 2010
Asurion November 2005 - November 2006
Asurion April 2004 - November 2005
Hewlett-Packard April 1998 - 2001
CIBC September 1990 - April 1998
DGI 1986 - 1990
Skills
Expenses, Customer Experience, Call Center, Budgeting, Integration, Customer Satisfaction, Program Management, People Management, Change Management, Cross-functional Team..., Customer Service, Team Building, Process Engineering, Operations Management, Six Sigma, Outsourcing, Performance Management, Problem Solving, Mentoring, Product Development, ITIL, P&L Management, Business Management, Forecasting, Budgets, Management, Leadership, Call Centers, Contact Centers, Acquistions, Vendor Management, Telecommunications, Business Intelligence, Sales, Strategy, CRM, Business Strategy, Business Analysis, Business Process..., Team Leadership, Product Management, Professional Services, Enterprise Software, Project Management, Mergers & Acquisitions, Solution Selling, Process Improvement, Strategic Partnerships, Consulting, IT Strategy
Education
York University 1980 — 1982
MA, Ecomonics
Trent University 1976 — 1980
BA, Ecomonics & Politics
Asurion November 2012 - Present
Skills
CDMA, OFDM, LTE, GSM, UMTS, QXDM, QPST, JIRA, Agilent 8960, Spirent C2K, MIMO, 3GPP, Cellular Communications, Testing, 4G, Mobile Devices, RF
Education
The University of Texas at Arlington 2009 — 2011
Master of Science, ELECTRICAL ENGINEERING
PVPPCOE 2005 — 2009
BE, Electronic and Telecommunication
American Airlines September 2014 - Present
American Airlines March 2014 - September 2014
American Airlines June 2013 - March 2014
Asurion May 2012 - July 2012
American Airlines April 2011 - August 2011
American Airlines October 2010 - April 2011
American Airlines August 2008 - October 2010
Skills
Pricing Strategy, Competitive Analysis, Airlines, Financial Modeling, Forecasting, Revenue Analysis, Financial Analysis, Data Analysis, Pricing, Analytics, Aviation, Cross-functional Team...
Education
Vanderbilt University - Owen Graduate School of Management 2011 — 2013
MBA, Marketing and Strategy
The University of Texas at Austin - The Red McCombs School of Business 2004 — 2008
BBA, Finance / Minor: International Business
University of Bath 2006 — 2006
Bachelor of Business Administration (BBA), International Business
Asurion June 2013 - Present
Skills
Business Continuity, Disaster Recovery, Business Resilience, Physical Security, Emergency Management, Crisis Management, Planning, Incident Management, Strategic Planning, Risk Assessment, Risk Mitigation, Security, Leadership, Program Management, Training
Education
The University of Akron 2009 — 2010
Bachelor of Science (BS), Emergency Management, 3.4
Intelligence and Security Command 2009 — 2009
Intelligence
The Ohio State University 2006 — 2009
US Department of Homeland Security Emergency Management Institute
Emergency Management (Disaster)
Asurion 2013 - Present
J.D. Power and Associates 2012 - 2012
T-Mobile 1999 - 2012
Lovelace Health Systems 1993 - 1999
Skills
Voice of the Customer..., Customer Segmentation, Return on Investment..., Large Scale Change..., Ramp Ups, Turn Arounds, Recruitment Strategy, Steering Team..., Communication Models, Product Launch, Content Management, Training Design &..., Leadership Development, Coaching & Feedback..., KPI & Metric Development, Business Process, Benchmarking, Root Cause Analysis, Variable Compensation, Vendor Contract..., Revenue Assurance
Education
University of Phoenix 1997 — 2000
Bachelors, Business Adminstration
The University of New Mexico 1993 — 1993
Licentiate degree, Emergency Medical Technology/Technician (EMT Paramedic), 3.5
HealthSpring October 2012 - Present
The Affinitus Group June 2012 - October 2012
HealthTrust Purchasing Group September 2009 - May 2012
Deloitte May 2007 - September 2009
Asurion October 2006 - May 2007
Skills
ETL, Data Modeling, Data Warehousing, SSIS, SSRS, Dimensional Modeling, Data Integration, T-SQL, Database Design, Data Marts, Software Development
Education
The University of Memphis
BS, Mathematics
Wells Fargo August 2013 - Present
Asurion August 2012 - July 2013
Visa May 2012 - August 2012
Wells Fargo September 2009 - May 2012
Capital Group June 2007 - June 2009
Ameriquest Mortgage Company October 2004 - June 2007
Fannie Mae January 2004 - October 2004
PurpleYogi November 2000 - August 2001
CellNet Data Systems July 1999 - November 2000
Skills
Integration, SDLC, Unix, SOA, Agile Methodologies, Oracle, Weblogic, Web Services, Java, Perl, Java Enterprise Edition, XML
Education
The University of New Mexico 1996 — 1999
Master's degree, Computer Science
Chaitanya Bharathi Institute Of Technology (Osmania Univ) 1992 — 1996
Bachelor's degree, Computer Science and Engineering
Asurion March 2010 - January 2012
Harrah's Entertainment Inc. 1999 - 2009
Harrah's Entertainment Inc. 1997 - 1999
Education
The University of Memphis
Accounting
University of Arkansas
BBA, Finance
Dr. Armando Cuellar M.S. Middle School February 2015 - Present
South Texas College August 2009 - January 2012
South Texas College 2010 - 2011
The University of Texas - Pan American January 2008 - May 2008
Asurion January 2004 - December 2004
Skills
Educational Leadership, Curriculum Development, Distance Learning, Higher Education, Customer Service, Apple, PC, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outsourcing, Organization, Cultural Anthropology, English, English grammar, English Literature, Curriculum Design, Staff Development, Adult Education, Tutoring, Literature, Teaching English as a..., Educational Technology, Teacher Training, College Teaching, Public Relations, Courses, University Teaching
Education
The University of Texas-Pan American 2009 — 2010
Master of Arts (M.A.), Interdisciplinary Studies in Anthropology
The University of Texas-Pan American 2000 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
Weslaco High School 1996 — 2000
Asurion February 2012 - February 2015
Asurion November 2011 - February 2012
Skills
Software Development, Microsoft SQL Server, Databases
Education
The University of Memphis
BSET
University of Memphis
Bachelor of Science Engineering Technology (B.S.E.T), Engineering Technology, Alumna
Asurion 2011 - Present
Boston Financial Data Services 2006 - 2010
American Century Investments 1983 - 2005
Education
The University of Kansas 1976 — 1978
Wooster City Schools July 2014 - Present
National Student Leadership Conference June 2014 - August 2014
Asurion 2013 - 2013
Skills
Leadership, Team Leadership, Leadership Development, Continuous Improvement, Literacy, Student Government, Student Engagement, Differentiated..., Student Development, Individualized..., Adolescent Literacy, English Literature, English Grammar, Curriculum Design, Teaching, Lesson Planning
Education
The College of Wooster 2010 — 2014
Bachelor of Arts (B.A.), English
Harmonia Holdings Group, LLC March 2015 - Present
Asurion November 2007 - February 2015
Kforce Inc March 2007 - October 2007
Sprint April 1999 - March 2007
Sprint June 2001 - March 2002
Sprint April 1999 - June 2001
The Triple-I Corporation August 1997 - April 1999
SBC, Inc. August 1990 - August 1997
SBC, Inc January 1986 - August 1990
Skills
Requirements Analysis, Databases, SQL, Microsoft SQL Server, SDLC, Data Modeling, Database Design, Unix, Agile Methodologies, Data Warehousing, Oracle, Management, Software Development, Business Intelligence, Database Development, XML, C, PL/SQL, Data Vault
Education
The University of Kansas 1982 — 1985
Bachelor of Science (BS), Business Administration & Accounting