Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
HIMEX January 2015 - Present
Asurion July 2014 - January 2015
Audi north scottsdale December 2013 - July 2014
Impact labs July 2013 - March 2014
Xperience December 2012 - March 2013
Skills
Windows, PowerPoint, Photoshop, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, English, Java, Python, Linux Server, Project Management, Troubleshooting, HTML, SQL, C, Programming
Education
Arizona State University 2013 — 2017
Computer Science, Junior
Henry ford academy
SMS Holdings July 2015 - Present
Franklin Pest Control, Inc March 2012 - May 2014
Asurion May 2006 - January 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Process Improvement, Financial Analysis, Analysis, Project Management, Finance, Outlook, Mortgage Loan Operations, Lien Release, Office Management, People Soft, People Skills, Data Entry, Accounts Payable, QuickBooks, Office Administration, Administrative..., Accounting, PeopleSoft, Financial Reporting, Great Plains Software, Sarbanes-Oxley Act, General Ledger, Leadership, Public Speaking, Social Media
Education
ICDC College 2014 — 2016
Associate's degree, Accounting and Business/Management
Full Sail University 2011 — 2012
Bachelor’s Degree, Music Production
Ashford University 2008 — 2010
Associate’s Degree, Business Administration and Management, General
Southwest Airlines May 2015 - Present
Nike November 2014 - February 2015
Asurion September 2013 - November 2014
GoDaddy.com March 2011 - June 2012
GoDaddy.com 2011 - 2012
University of Phoenix August 2009 - December 2010
Arizona State University August 2009 - December 2009
Excel Sports, LLC September 2008 - May 2009
Skills
PowerPoint, Microsoft Excel, Adobe Acrobat, Technical Support, FTP, English, Microsoft Word, Web Hosting, Social Media, WordPress, SEO, Leadership, Social Networking, Microsoft Office, Public Speaking, Customer Service, E-Learning, Web Design, Facebook, Blogging, Coaching, Sales, Data Analysis, Higher Education, Team Building, Research, Google Analytics, Editing
Education
Arizona State University
B.A, Sociology, Family Studies and Child Development Emphasis; Sociology, Family Studies, History
The University of New Mexico
Asurion May 2012 - Present
Asurion August 2009 - May 2012
Asurion July 2007 - August 2009
Asurion October 2004 - July 2007
Skills
People Skills, Recruiting, Training, Leadership Development, Lean Manufacturing, Lean Management, Lean Transformation, Leadership, Team-oriented, Communication, Mentoring Of Staff, Microsoft Office, HR Policies, Performance Management, Performance Improvement, Facilitators, Employee Relations, Employee Engagement, Employee Evaluation, College Recruiting, Management, Taleo, Human Resources, Team Building, Customer Service, Process Improvement, Cross-functional Team..., Project Management, Talent Acquisition
Education
Ashford University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies, 3.96 GPA
Ashford University 2009 — 2011
Associates, Business Administration, 3.95 GPA
Asurion October 2013 - Present
Sumitomo Corporation of America September 2011 - October 2013
Universal American Corp March 2006 - September 2011
ICI Paints January 2004 - January 2006
Enterprise Rent-A-Car December 1997 - December 2004
American Express October 1995 - December 1997
Skills
Space-planning, Logistics, Vendor Management, Customer Service, Operations Management, Customer Service..., Fleet Management, Third Party..., Multicultural, Administrative Office..., Large-scale Event..., Records Management, Mailroom Operations, Move Management, Systems Furniture, Fleet Operations, Warehouse Management, Office Tenant..., Archival Management, Facility Development, Facility Safety, Facility Master Planning, Facility Closures, Facility Assessment, Commercial Facilities, Facilities Operations, Call Center Architecture, Call Center Development, Facility Start-up, EH&S Compliance, Facility Expansion, Project Planning, Cost Control, Facilities Management, Procurement, Contract Management, Budgets, Training, Contract Negotiation, Visio, Management, Autodesk Software, Health & Safety Advice, Corporate Communications, Access, Public Speaking, Development Of Employees, AutoCAD, Project Management, Purchasing
Education
Arizona State University West 1993 — 1996
B.A., Psychology
Glendale Community College 1991 — 1993
A.A., Buisness
Apollo High School 1987 — 1991
iLL-Mannered Apparel October 2010 - Present
Phoenix Fashion Week June 2014 - August 2015
South Mountain Community College December 2011 - May 2014
Asurion October 2013 - February 2014
Apple August 2008 - January 2011
Skills
Apparel, Apparel Sourcing, Graphic Design, Customer Service, Event Planning, Data Entry, Clerical Skills, Public Speaking, Social Media Marketing, Social Media, Social Networking, Fundraising, Marketing, Photoshop, Time Management, Event Management, Marketing Strategy, Public Relations
Education
South Mountain Community College 2010 — 2012
Dental Hygiene
Arizona State University 2004 — 2005
Data Rush Couriers April 2013 - Present
Asurion February 2010 - January 2013
Zion Tax Services February 2004 - January 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Ashford University 2010 — 2015
Bachelor of Arts (B.A.), Social Sciences
Lone Star College System
Asurion May 2014 - Present
APSU GIS Center March 2013 - April 2014
Charter Communications 2008 - 2009
GE 2008 - 2008
Riverbend Maximum Security Institution 2006 - 2007
United States Air Force August 2001 - December 2005
Skills
Android Development, Java, XML, C#, C++, HTML, Python, PHP, JavaScript, JSON, Unix, OS X, Linux, Windows, Git, Subversion, Microsoft SQL Server, Visual Studio, CSS, SQL
Education
Austin Peay State University 2011 — 2014
Bachelor's degree, Computer Science
Asurion June 2014 - Present
Bank of America 2005 - 2010
L&G Mortgagebanc 2003 - 2005
Skills
Business Analysis, Project Management, Team Leadership, Microsoft Office, SQL, Microsoft Excel, Access, Data Analysis, SharePoint, Software Documentation, Databases, PowerPoint, Customer Service, Microsoft Word, Analysis, Visio, Troubleshooting, MS Project, Windows, Mac OS, keynote, Soft Skills, Mobile Devices, Android, Business Decision Making
Education
Arizona State University 2014 — 2015
Master's degree, Information Management, 3.81
Arizona State University 2011 — 2013
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Asurion February 2012 - Present
Brentwood Benson Music Publishing March 2011 - February 2012
The Center for Autism and Related Disorders, Inc. (CARD) January 2008 - February 2010
Skills
Customer Service, Recruiting, Human Resources, Onboarding, Microsoft Office, Public Speaking, Social Networking, Microsoft Excel, PowerPoint, Social Media, Event Planning, Talent Acquisition, Training, Employee Relations, Management, Interviews
Education
University of California, Irvine 2005 — 2009
BA, Cognitive Psychology
Arizona State University
Dollar General June 2015 - Present
Cassidian Communications, an Airbus Defense & Space Holdings, Inc. Company July 2014 - Present
Simplicity Creative Group October 2012 - April 2014
Delek May 2012 - January 2013
Asurion 2011 - May 2012
Best Buy June 2011 - November 2011
A Way Out Bonding Co May 2009 - November 2010
Progressive Directions, Inc January 2010 - May 2010
Progressive Directions, Inc January 2010 - May 2010
Trane Company June 2007 - May 2008
Skills
C++, JavaScript, ASP, HTML, Apache, XHTML, SQL, COBIT, Networking, Programming, Visual Studio, Software Development, Java, VBScript, Visio, .NET, SDLC, C#, Web Applications, PHP, Troubleshooting, Software Documentation, Access, Customer Service, Microsoft SQL Server, WordPress, Testing, SharePoint, CSS, Dreamweaver, Databases, Business Intelligence, Analysis, System Administration, Data Analysis, Business Analysis, Project Management, Team Leadership
Education
Austin Peay State University 2005 — 2010
Bachelor of Science, Computer Science; Web-based Systems and Database Management
Austin Peay State University 2005 — 2010
Bachelor of Science, Computer Science; Web-based Systems and Database Management
Asurion May 2008 - Present
T-Mobile September 2005 - April 2008
Highland Park Golf Course 2002 - 2005
Education
Auburn University 1997 — 2001
BSBA, Marketing
Sogeti December 2012 - Present
Sogeti June 2011 - December 2012
Asurion March 2009 - June 2011
Carlisle & Gallagher Consulting Group February 2008 - January 2009
ComFrame Software May 2006 - February 2008
Deloitte & Touche March 2005 - May 2006
Deloitte & Touche October 2003 - March 2005
Deloitte Consulting July 2000 - October 2003
JC Bradford & Company 1997 - 2000
Skills
Program Management, Business Intelligence, Vendor Management, Business Analysis, Leadership, SDLC, Entrepreneurship, Business Process..., Team Building, Project Management, Strategy, Agile Methodologies, Mentoring, Process Improvement, SharePoint, Software Development, Management, Budgets, Project Planning, Change Management, CRM, E-commerce, Account Management, Cross-functional Team..., IT Strategy, Project Portfolio..., Software Project..., PMO, Integration, Enterprise Software, IT Management, PMP, Consulting, Cloud Computing
Education
Auburn University 1991 — 1995
BS
Auburn University
Asurion September 2010 - 2014
CVS Caremark Corporation 2007 - 2010
CVS Caremark Corporation 1998 - 2007
MedPartners 1994 - 1997
Burton, Canaday, Moore & Carr, Pc. 1991 - 1994
Skills
Internal Controls, Pharmaceutical Industry, Strategy, Managed Care, Sarbanes-Oxley, Medicare, Medicaid, Pharmacy, Medicare Part D, Clinical Research, Pharmacy Automation, Oncology, Diabetes, Corporate Governance, Accounting, Corporate Finance, Risk Management, Financial Risk, Enterprise Risk..., Sarbanes-Oxley Act
Education
Auburn University
BSBA, Accounting
Asurion August 2010 - Present
Education
Arkansas Tech University 2006 — 2014
Little John Transportation September 2014 - January 2015
Transco Lines Inc. January 2014 - June 2014
Asurion June 2012 - May 2013
Cedar Falls Motel June 2007 - February 2009
US Army June 2001 - March 2003
Skills
Arc Welding, Customer Service, Telephone Skills, PowerPoint, Computer Proficiency, Typing, Communication, Recruiting, Microsoft Excel, Human Resources, Microsoft Office
Education
Arkansas Tech University 2012 — 2013
Bachelor of Arts (BA), English Language and Literature, General
University of Arkansas Community College-Morrilton 2010 — 2011
Associate's degree, General Studies, 2.87
University of Arkansas Community College-Morrilton 2009 — 2010
Technical Certificate in Welding, Welding Technology/Welder, 2.57
The Home Depot August 2014 - Present
Asurion November 2011 - July 2014
Georgia-Pacific LLC 2011 - 2011
DeKalb County Government May 2002 - August 2003
Skills
Testing, Java, PHP, XP, Windows, SharePoint, Databases, HTML, Word, Visio, Access, MS Project, Excel, SQL, PowerPoint, Documentation, Outlook, Microsoft Office, Operating Systems, MySQL, Computer Hardware, SQL Server, Problem Solving, Data Analysis, Photoshop, Network Administration, Requirements Analysis, Process Improvement, Troubleshooting, Software Project...
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Master's Degree, Network and Communications Management
Auburn University
Bachelor of Science, Business Administration; Information Systems Management
Ipreo, formerly Shareholder InSite, Inc. February 2015 - Present
Asurion February 2014 - Present
Asurion October 2012 - February 2014
Vanderbilt University June 2011 - October 2012
Vanderbilt University August 2011 - April 2012
Vanderbilt University June 2010 - August 2010
SLAC National Accelerator Laboratory June 2009 - August 2009
Skills
Selenium WebDriver, Cucumber, IntelliJ IDEA, Eclipse, Java, HP Quality Center, Onsite-Offshore..., Microsoft SQL Server, HP QTP, Jenkins, JIRA, Tortoise SVN, Confluence, XML, Spectroscopy, Labview, Matlab, Mathematics, Ellipsometry, LaTeX, SEM, Photolithography, CVD, Materials Science, LabVIEW, Characterization
Education
Austin Peay State University 2006 — 2011
Bachelor of Science (BS), Physics
Asurion June 2014 - Present
Gap Inc./Gap September 2013 - January 2014
Best Buy November 2012 - February 2013
GameStop November 2012 - January 2013
Bed Bath & Beyond November 2007 - July 2008
Sardella's Pizza & Wings June 2006 - September 2007
GameStop November 2003 - August 2005
Skills
Attention To Detail, Baking, Critical Thinking, Customer Service, Deliveries, Retail, Cashiering, Cleaning, Multitasker, Speed Reading, Computer Literate, Mac OS X, Adobe Creative Suite, Graphic Design, Android, Time Management, Facebook
Education
Glendale Community College 2005 — 2011
n/a, History, Math, Religious Studies, Humanities
Arizona State University West 2009 — 2010
Northern Arizona University 2005 — 2008
in progress, History, Religious Studies, Asian Studies
Rent-A-Center February 2015 - Present
Genesis PURE July 2012 - Present
Asurion May 2013 - February 2015
Igliesa Wesleyana Monte de Sion January 2009 - August 2013
Arkansas Tech University January 2013 - June 2013
Farmers Insurance January 2012 - January 2013
Days Inn May 2012 - August 2012
Royal Furniture November 2008 - December 2010
Skills
Computer Literate, Fast Learner, Hard Worker, Fax, Cash Handling, Call Centers, AP Style, News Writing, Problem Solving, Customer Service, Sales, Social Media, Time Management, Management, Public Relations, Leadership, Marketing, Social Networking
Education
SCHOOL NAME, Arkansas Tech University 2009 — 2014
Bachelor of Arts (B.A.), Journalism (Print) & Spanish
Arkansas Tech University 2009 — 2013
Classes Taken, Small business firm planning & Business Information Systems, A & B
SCHOOL NAME, Russellville High School 2006 — 2009
High School Diploma, Honors Program
Asurion March 2014 - Present
Pride Distribution May 2010 - Present
Volt December 2009 - May 2010
Skills
Networking, Contract Recruitment, Technical Recruiting, Internet Recruiting, Technical Support, Screening, Customer Service, Troubleshooting, Benefits Negotiation, Sourcing, Relationship Management, Java, Strategic Planning, Business Analysis
Education
Arizona State University 2012 — 2013
Bachelor of Science (BS), Networking/Computer Information Sysytem, 3.0
University of Phoenix 2010 — 2011
Associate of Arts and Sciences (AAS), Information Technology, 3.7
Asurion April 2008 - Present
Skills
Portrait Photography, Event Photography, Wedding Photography, Customer Service, Digital Photography, Image Editing
Education
Art Institute of Pittsburgh 2011 — 2014
Comdata August 2014 - Present
Asurion July 2012 - August 2014
Asurion March 2011 - July 2012
Asurion August 2005 - March 2011
Asurion March 2005 - August 2005
Asurion February 2004 - March 2005
Skills
Risk Management, Process Improvement, Fraud, Leadership, Management, Interviews, Call Centers, Risk Assessment, Human Resources, Insurance, Internal Audit, Financial Risk, Business Strategy, Computer Forensics, Claim, Enterprise Software, Healthcare, Vendor Management, Business Analysis, Business Process..., Employee Relations, Project Management, Background Checks, Team Building, Customer Experience, Analysis, Training, Business Intelligence, Program Management, Strategy, Cross-functional Team..., Analytics, Team Leadership
Education
Middle Tennessee State University 2007 — 2009
Master's degree, Strategic Leadership
Auburn University 1999 — 2003
Bachelor's degree, Business Administration & Finance
Asurion February 2013 - November 2014
Parameds.com February 2010 - March 2013
Alpine Access June 2011 - August 2011
Service Repair Solutions September 2010 - May 2011
Dexcomm March 2009 - January 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Access, Call Center, Outlook, Process Improvement, PowerPoint, Troubleshooting, Microsoft Word, Healthcare, Public Speaking, Research, Project Management, Strategic Planning, Team Building, Insurance, System Administration, Training, Team Leadership, Leadership, Data Analysis, Call Centers, Software Documentation, Visio, HIPAA
Education
Ashford University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Information Systems
Strayer University 2011 — 2013
Computer Science, IT Security
Savannah State University 1985 — 1987
College of Charleston 1983 — 1985
Summerville High School 1979 — 1982
Constant Contact May 2012 - Present
Verizon Wireless October 2010 - May 2012
Asurion June 2008 - September 2010
Skills
Customer Support, Call Center, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Telecommunications, Vendor Management, Process Improvement, Workforce Management, Salesforce.com, Team Leadership, Account Management, Troubleshooting, Product Management, Training
Education
Ashford University 2009 — 2011
Business Administration and Management, General
Asurion June 2014 - Present
Convergys June 2007 - May 2014
Skills
BPO, Contact Centers, Call Centers, Training, Workforce Management, Call Center Development, Customer Experience, Inbound Marketing, Offshoring, Soft Skills, Transition Management, Outsourcing, Sla, Telemarketing, Customer Satisfaction, Customer Service, Microsoft Office, SLA
Education
Arizona State University 2006 — 2011
Rio Salado College
Apple August 2014 - Present
Asurion 2008 - 2014
Eaton 2003 - 2008
Skills
Customer Satisfaction, Troubleshooting, Customer Experience, Employee Training, Technical Support, Customer Service, Product Development, Call Centers, Vendor Management, Software Documentation, Time Management, Management, Telecommunications, Coaching, Quality Assurance, Cross-functional Team...
Education
Arkansas State University-Mountain Home 1998 — 2001
Information Systems Technology, Computer Systems Networking and Telecommunications, 3.65 Gpa
BDT International GmbH August 2014 - Present
Asurion August 2013 - June 2014
Health Management Associates Inc May 2013 - August 2013
Quantum Associates January 2004 - August 2008
Skills
Windows, C++, Java, HTML, C, Programming, C#, .NET, Visual Basic, Customer Service, Linux, Microsoft Excel, PowerPoint, VB.NET, Web Applications, Web Services, Databases, Management, MySQL, SQL, Training, Visual Studio, ASP.NET, Core Java, JavaScript, Software Development, JSP, XML, CSS, Agile Methodologies
Education
Arkansas Tech University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Carl Albert State College 2009 — 2010
Bachelor of Applied Science (BASc), Computer Technology/Computer Systems Technology
Schneider National April 2012 - March 2015
Schneider National February 2011 - April 2012
ASURION April 2009 - December 2011
JEWELRY REPAIR FIXED THAT FAST February 2007 - March 2009
Skills
Logistics, Supply Chain Management, Customer Service, Staff Training &..., Logistics Management, Customer Relations, Vendor Relationship..., Budgeting, Cost Reduction, Cost Management, Carrier Relationship..., Transportation, Transportation..., Contract Negotiation, Contract Management, Procurement, Supply Chain, Materials Management, Process Improvement, Forecasting, Negotiation
Education
Middle Tennessee State University 2010 — 2011
Bachelor’s Degree, Medicinal and Pharmaceutical Chemistry
Austin Peay State University 2005 — 2010
Bachelor’s Degree, Business Administration and Management, General
Smyrna High 1999 — 2003
High School, College Path, 3.4
Sutherland Global Services November 2014 - May 2015
Asurion September 2012 - August 2014
Eclipse Web Media January 2012 - May 2012
Freelance / Graphic Design Services November 2007 - November 2009
YTB Travel November 2007 - November 2009
Broadspire: A Crawford Company August 2006 - July 2007
The House of God Inc June 2003 - June 2006
Skills
Office Administration, Database Administration, Customer Service, Data Entry, Inventory Accuracy, Travel Planning, Travel Management, Reservation, Graphic Design, QuickBooks, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Spreadsheets, Website Development, Typing, Reports Analysis, Filing, Problem Solving, Electronics, Computer Aided Dispatch, WordPress, Teaching, Event Planning
Education
Liberty University 2012 — 2017
Bachelor of Science (BS), Psychology, Senior
Ashworth College 2010 — 2011
Associate of Science (A.S.), Psychology
Ashworth College 2008 — 2009
Career Diploma, Graphic Design
RemitDATA January 2015 - Present
Standard Parking October 2013 - November 2014
Fleet One March 2012 - October 2013
CareHere April 2011 - February 2012
Asurion February 2010 - April 2011
Healthways November 2006 - February 2010
CHD Meridian Healthcare June 2005 - November 2006
Skills
SSIS, Oracle, SSRS, Microsoft SQL Server, SQL, Database Design, Databases, Business Intelligence, Analysis, Project Management, SharePoint, ETL, Software Documentation, Database Administration, Networking, Requirements Gathering, Testing, MySQL, Stored Procedures, Visio
Education
Middle Tennessee State University 2008 — 2010
Masters, Computer Information System, 3.49
Auburn University 2000 — 2005
Bachelor's, Information System Management (M.I.S.), 3.1
Asurion February 2013 - Present
Literacy and Evangelism International August 2009 - June 2012
Public Schools of Russellville, AR November 2009 - May 2012
Skills
Computer Proficiency, Microsoft Word, Microsoft Excel, PowerPoint, Adult Education, English, Literacy, Critical Thinking, Volunteering, Creative Writing, Interpersonal..., Conflict Resolution
Education
Arkansas Tech University 2005 — 2009
Bachelor of Science (B.S.), Nursing
Aetna March 2015 - Present
Asurion January 2014 - Present
University of Phoenix April 2010 - Present
Ozment Designs 2000 - November 2013
Choices Network February 2009 - July 2009
Mayo Clinic Hospital November 2007 - November 2008
Tiffany & Bosco P.A. 2007 - 2007
BCBSAZ 2006 - 2006
Scottsdale Insurance 2005 - 2006
IBM/AMEX 2001 - 2005
Skills
Windows all OS, SEO, Design, Photoshop, Illustration, Character Design, Storyboarding, Networking, Active Directory, Terminal Services, Vender Contracting, Computer Hardware, Hardware Design, Hardware Support, Desktop, Desktop Management, Nortel PBX, VOIP, Lotus Notes, Microsoft Exchange, System Administration, Desktop Support, Windows 7, Citrix, SharePoint, IT Management, Training & Development, Technical Training, Social Media, Digital Media, Marketing Strategy, Market Planning, Hardware Architecture, Software Documentation, Technical Support, Program Management, Systems Management, Character Animation, Illustrator, Outlook, Security, Desktop Computers, Process Improvement, Training, Critical Thinking, Team Building, InDesign, Management, Employee Training, Windows Server
Education
University of Phoenix 2013 — 2016
Psychology/Communications and HRM Doctor, Psychology/Communications and HRM
University of Phoenix 2010 — 2013
Bachelor, Psychology
Art Institute of Phoenix 1998 — 2000
Associate, Computer Science and Design, Graduated
Songspace August 2015 - Present
HealthStream March 2015 - August 2015
Asurion May 2012 - February 2015
Farm Bureau Insurance of Tennessee March 2011 - May 2012
YMCA of Middle Tennessee 2004 - March 2011
Skills
SQL, VBScript, Java, HP QTP, Selenium, QC Tools, Agile Methodologies, Microsoft SQL Server, XML, SDLC, Microsoft Office, Eclipse, JIRA, Confluence, Izenda Reporting..., Mingle, Trillian, COBOL
Education
Austin Peay State University 2006 — 2008
BS, Computer Science
Columbia State Community College 2004 — 2006
AS, General Studies
Silicon Prairie Consulting November 2014 - Present
Yoh, A Day & Zimmermann Company December 2013 - November 2014
Object Technology Solutions Inc. October 2012 - December 2013
Netsmart Technologies December 2011 - August 2012
Sprint Nextel February 2011 - November 2011
Garmin International December 2005 - January 2011
Asurion December 2002 - December 2005
CDI Information Services June 2000 - December 2002
Century Computer Consulting, Inc. June 1999 - June 2000
Skills
Finance, Executive Positions, Security, Telephony, Aerospace, Logistics, Architecture, Electricians, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Recruiting, Strategic Planning, Global Sourcing, Change Management, Program Management, HRIS Database Management, Process Engineering, Screening Resumes, Software Engineering, Systems Engineering, Embedded Systems, System Administration, Data Warehousing, Database Design, New Business Development, Business Strategy, Business Analysis, Business Intelligence, iOS development, Mobile Applications, Contract Negotiation, Strategic Consulting, Management Consulting, Account Management, Business Relationship..., International Relations, Social Media Marketing, Social Networking, Social Skills, Human Resources, College Recruiting, Temporary Placement, Sourcing, EEO/AA Compliance, Training, Executive Search, Screening, Architectures, Management
Education
Austin Community College 1993 — 1995
West Orange Mountain High 1980 — 1982
River Valley Martial Arts 2008 - Present
Asurion October 2008 - Present
Ruby Tuesday March 2003 - April 2008
Stage Stores 2007 - 2008
Skills
Customer Service, Team Building, Coaching, Call Center, Microsoft Office, Call Centers, PowerPoint, Inventory Management, Microsoft Word, Microsoft Excel, MMA, Accounts Receivable, Outlook, Software Documentation, Data Entry, Telephone Skills, Training
Education
Arkansas Tech University 2003 — 2010
Bachelor of Arts (BA)
University of Central Arkansas 2005 — 2007
Associate of Arts (AA), Radiologist Assistant
Boyd High School 1992 — 1993
High School Diploma, NA
Grapevine High School 1989 — 1991
Asurion April 2013 - Present
N.E.W. Customer Service Companies, Inc June 2008 - Present
Arkansas Tech University June 2006 - June 2008
Skills
Technical Recruiting, Resume Writing, Talent Management, Organizational..., Career Counseling, Human Resources, Program Management, Customer Service, Applicant Tracking..., Recruiting, College Recruiting, Social Networking, Public Speaking, Research, Interviews, Coaching, Hiring, HRIS, Deferred Compensation, Management, Training, FMLA, Internet Recruiting, Employee Training, Policy, Taleo, Event Management, Talent Acquisition, Performance Management, Leadership Development, Employee Benefits, Benefits Administration, Call Centers, Onboarding, Team Building, Leadership, Employee Relations
Education
Arkansas Tech University 2002 — 2006
Management
Mattress Firm May 2015 - Present
Asurion April 2014 - April 2015
Arizona State University March 2010 - November 2011
SOS Restoration May 2006 - August 2008
TGen May 2005 - August 2005
Skills
Social Media, Windows, Social Networking, Editing, Writing, Computers, Apple, Computer Hardware, Audio Engineering, Audio Equipment, Audio Editing, Mobile Devices, Tablet PC, Management, Facebook, PowerPoint, Microsoft Excel, Public Speaking, Time Management, Sales, Photoshop
Education
Arizona State University 2009 — 2015
Bachelors of Fine Arts, Creative Writing, emphasis of Poetry, Creative Writing
Central Baptist College August 2015 - Present
Asurion November 2014 - Present
Angela Wiser Photography January 2011 - Present
Self-Employed January 2004 - Present
Self Employed August 2003 - Present
Self Employed August 1994 - Present
University of Central Arkansas August 2012 - May 2014
Russellville Christian Center January 2003 - August 2012
Arkansas Tech University August 2003 - June 2004
Arkansas Tech University August 2001 - May 2003
Skills
Photography, Broadcast, Video, Video Production, Television, Camera, Video Editing, Editing, Multimedia, Videography, Public Speaking, Digital Media, Photoshop, Graphic Design, Wordpress, Dreamweaver, Public Relations, Radio, Teaching, WordPress, Journalism, Radio Broadcasting, Web Design, Voice Over, Facebook, Sound, Final Cut Pro, Commercials, Press Releases, Adobe Creative Suite, Recording, Social Networking, Newsletters, Media Relations, New Media
Education
Arkansas Tech University 2001 — 2003
M.A, Multi-Media Journalism
Arkansas Tech University 1994 — 1998
B.A, Journalism
Cisco June 2014 - Present
BAIX Corporation May 2012 - October 2014
TD Bank Financial Group July 2011 - April 2012
Asurion January 2011 - July 2011
Wells Fargo November 2009 - September 2010
Wachovia Bank June 2006 - November 2009
Bank of America 2001 - 2006
EDS/DowNET February 2001 - September 2001
NetScreen January 2000 - February 2001
GeoTrain June 1998 - January 2000
Skills
Strategic Leadership, Technical Leadership, ITIL Certified, Cisco Technologies, Strategic Planning, Process Improvement, Organizational..., Organizational..., Strategy Execution, Operational Execution, VoIP, Network Architecture, Contact Centers, Information Security, Enterprise Architecture, Solution Architecture, IT Service Management, ITIL, Disaster Recovery, Integration, Data Center, Unified Communications, Outsourcing, Telephony, Security, Vendor Management, Governance, Networking, System Deployment, WAN, Project Portfolio..., PMP, Infrastructure, Switches, Information Technology, Strategy, Service Management, Information Security..., Management, IT Strategy, Consulting, IT Operations, Business Continuity, Managed Services, Professional Services, Leadership, Management Consulting, PMO, Cloud Computing, Network Security
Education
Auburn University 2010 — 2012
Master of Business Administration (M.B.A.)
Strayer University 2003 — 2007
BS-IS
University of Wisconsin-Madison 1984 — 1988
Carnival Cruise Lines February 2014 - Present
West Corporation July 2013 - February 2014
Asurion March 2011 - March 2013
TeleTech May 2007 - December 2012
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Technical Support, Close Attention to..., Highly motivated..., Situational Leadership, Teamwork, Team-oriented, Dependable Team Player, Keen Listener, Learning Quickly, Microsoft Office
Education
Ashworth College 2014 — 2014
Diploma, Medical Claims and Billing
Laurens District 55 High 2002 — 2003
OHL October 2015 - Present
Tractor Supply Company June 2014 - October 2015
Tractor Supply Company January 2013 - June 2014
Ozburn-Hessey Logistics May 2011 - January 2013
Asurion July 2010 - March 2011
Asurion October 2006 - July 2010
iNet Strategy, Inc January 2001 - October 2006
Weiss, Peck & Greer Investments April 2000 - December 2000
Donovan Data Systems April 1999 - April 2000
The Spence School May 1998 - April 1999
Skills
Project Management, Process Improvement, PMP, Organization, Information Technology, Transportation, Program Management, Vendor Management, SDLC, Integration, ITIL, MS Project, Data Center, SQL, Management, Strategy, Software Documentation, Disaster Recovery, Enterprise Software, Security, IT Service Management, Leadership, Analysis, Databases, Microsoft SQL Server, Project Portfolio..., Networking, Training, IT Management, Cross-functional Team..., IT Strategy, Software Project..., SharePoint, Business Analysis, Visio, PMO, E-commerce, Enterprise Architecture, Business Intelligence, Business Process..., Requirements Analysis, Team Leadership, Agile Project Management, Change Management
Education
Auburn University, College of Business 2012 — 2014
Master of Business Administration (M.B.A.), Information Technology; Six Sigma, 3.9
Vanderbilt University 1994 — 1998
B.S.E, Engineering Science
The Spence School 1990 — 1994
1994
Asurion March 2014 - Present
Cognizant Technology Solutions August 2012 - Present
ING June 2012 - August 2012
AAFES August 2010 - March 2012
Skills
Training, Quality Assurance, Customer Service, Interviews, Sales, Coaching, Policy, Business Process, Requirements Analysis, Business Analysis, CRM, Call Centers, Leadership, Microsoft Office, Process Improvement, Project Management, Team Leadership, Troubleshooting
Education
Ashford University 2011 — 2012
Simmons First Trust Company January 2015 - Present
Asurion October 2012 - January 2015
NEW/Asurion September 2011 - October 2012
Sykes July 2010 - September 2011
ERA Henley 2009 - 2010
JPMorgan Chase February 2007 - March 2008
Moore & Co., Realtors 2004 - 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Relations, Microsoft Office, Excel, Problem Solving, Negotiation, Word, Troubleshooting, Windows, Training, Public Relations, Microsoft Excel, Organizational..., Marketing Strategy, Business Strategy, Microsoft Word, Call Centers
Education
Arkansas Tech University 1981 — 2005
Bachelor of Arts (BA), Psychology
Russellville High School 1980 — 1982
high school diploma, Foreign Languages and Literatures, General
TransAmerica September 2013 - Present
SunTrust January 2008 - March 2013
Asurion August 2007 - January 2008
Gap Inc July 2003 - August 2007
Convergys Corporation June 2004 - August 2006
Skills
Team Leadership, Sales, Customer Service, Coaching, Retail, Microsoft Office, Retail Banking, Loans, Consumer Lending, Commercial Banking, Customer Experience, Microsoft Excel, Credit Cards, Management, Team Building, Outlook, Cash Management, Financial Services, Microsoft Word, PowerPoint, Cross Selling, Pricing, Training, Insurance, Visual Merchandising, Employee Training, Event Planning, Banking, Customer Retention, Data Entry, Direct Sales, Salesforce.com, Telephone Skills, Social Media Marketing, Inventory Management, New Business Development, Finance, Social Networking, Marketing, Leadership, CRM, Call Centers, Customer Satisfaction, Process Improvement, Program Management, Time Management, Analysis, Quality Assurance, Recruiting, Sales Management
Education
Kaplan Financial
Insurance
Austin Peay State University 2001 — 2005
B.S, Mass Communications; Corporate Communication
Acxiom August 2006 - Present
Asurion February 2004 - August 2006
Regions Financial Corporation August 1999 - February 2004
Skills
Microsoft SQL Server, Business Analysis, SSRS, Data Quality, Data Integration, Data Management, Data Warehousing, Data Modeling, ETL, Data Mining, Software Documentation, Analysis, Leadership, Systems Analysis, CRM, Account Management, Customer Service
Education
Arkansas State University 1999 — 2003
Bachelor of Science (BS), Computer/Information Technology Administration and Management
Asurion December 2010 - Present
CVS/Caremark March 2010 - December 2010
CVS/Caremark July 2007 - February 2010
CVS/Caremark May 2005 - June 2007
Coates, McCullar & Biggers, PC March 2002 - April 2005
CVS/Caremark May 1997 - February 2002
CVS/Caremark May 1995 - April 1997
Schauer, Taylor, Cox & Edwards, PC August 1993 - April 1995
Skills
Sarbanes-Oxley, Accounting, Analysis, Auditing, Business Process..., CPA, Finance, Internal Audit, Internal Controls, Process Improvement, Sarbanes-Oxley Act, Income Tax, Management, Six Sigma, Financial Reporting, Financial Statements
Education
Auburn University 1988 — 1992
BS, Business Administration (Accounting)
Asurion July 2012 - Present
TSYS August 2008 - June 2012
Softech August 2007 - July 2008
Intuit April 2004 - July 2007
Digital Insight April 2004 - June 2007
Magnet Communications December 2002 - April 2004
Impulse Marketing Group December 2001 - December 2002
InfoTrax Systems August 1999 - October 2001
ITC Deltacom September 1998 - August 1999
ViperNet October 1997 - September 1998
Skills
Agile, Process Improvement, RUP, Software Project..., Software Development, MS Project, PMP, Scrum, Leadership, Kanban, Negotiation, Problem Solving, SDLC, User Experience, Agile Methodologies, Program Management, SQL, Project Management, PMO, Strategy, Analysis, Business Analysis, XML, Management, .NET, E-commerce, Start-ups, Agile Project Management, Web Applications, Integration, Oracle
Education
Auburn University 1996 — 2000
Master, Computer Science
Auburn University 1990 — 1995
Bachelor, Software Engineering
Visa August 2015 - Present
The Home Depot April 2014 - August 2015
Apple September 2013 - February 2014
Electronic Arts (EA) September 2013 - October 2013
Asurion June 2012 - July 2013
Burger King Corporation April 2011 - June 2012
Papa Johns January 2010 - December 2010
Skills
Information Design, Data Management, Information Management, Visual Communication, Intercultural..., Graphic Design, Data Entry, SAP, Cisco MDS SAN switches, Linux, Windows 7, Windows XP, Computer Network..., VM, Store Shell, POS Solutions, Printers, Print Management, Mac & PC platforms, Computer Hardware, Latin, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, Adobe Lightroom, Canon Cameras, Epson, Adobe InDesign, Typography, Payment Gateways, Electronic Payments, Payment Card Processing, Information Technology, Commercial Awareness, Microsoft Excel, Microsoft Word, PowerPoint, Oracle Database, APIs, Customer Support, Management, Operating Systems, Microsoft Office, Troubleshooting, Customer Service, Hardware, Databases
Education
Texas State University-San Marcos 2014 — 2016
Bachelor of Fine Arts (BFA), Communication's Design, A
Arkansas Tech University 2011 — 2013
Associate of Arts (AA), Graphic Design, 3.4 GPA
Russellville High School 2008 — 2009
High School Diploma with Honors, General Studies
Gymnasium Martineum 2002 — 2008
High School Diploma with Honors, General Studies, 3.4
Democracy First Campaign September 2014 - Present
Jackson Hewitt Tax Service Inc. December 2011 - Present
Peters Family Living June 2010 - November 2011
Asurion September 2008 - April 2010
Boy Scouts of America May 1996 - January 2001
Skills
Management, Fundraising, Leadership, Marketing Strategy, Microsoft Excel, Training, Customer Service, Budgets, Team Building, Social Media, Public Relations, Negotiation, Marketing Communications, Time Management
Education
Arkansas Tech University 1999 — 2008
Speech Communication, Philosophy and Music
Southside High School 1996 — 1999
Diploma, General Studies
Security Finance April 2014 - Present
Fresenius Medical Care April 2009 - April 2014
United States Air Force March 1990 - December 2012
Xerox September 2006 - March 2009
Sitel (Formerly known as ClientLogic) November 2005 - August 2006
Asurion 2006 - 2006
TKA Plastics July 2001 - November 2005
Applied Card Systems-Cross Country Bank September 1999 - July 2001
Skills
High Volume Recruiting, Outstanding Customer..., Organized & Motivated, Call Center, Customer Service, Hiring, HRIS, Recruiting, Applicant Tracking..., Technical Recruiting, Onboarding, Talent Acquisition, Human Resources, Benefits Administration, Employee Benefits, Interviews, Performance Management, Employee Relations, Team Building, Healthcare, Call Centers, Process Improvement, Conflict Resolution, Management, Temporary Placement, Time Management, Leadership, Leadership Development, Training, Employee Training, Policy, Personnel Management, New Hire Orientations, College Recruiting, Military, Staffing Services, Coaching
Education
Community College of the Air Force 1990 — 2012
Logistics, Materials, and Supply Chain Management
North Park University 1986 — 1990
Marketing & Business Administration, Economics & Psychology
Ashland Community and Technical College 1984 — 1986
Business & Banking
Boyd County High School 1981 — 1984
Diploma, College Prep
Global Emergency Resources October 2014 - Present
e+CancerCare 2013 - 2014
Asurion April 2012 - May 2013
Asurion January 2011 - March 2012
Asurion October 2009 - December 2010
Asurion June 2009 - September 2009
Skills
Project Management, Project Portfolio..., Account Management, Vendor Management, CRM, Quality Assurance, Testing, SDLC, Management, Integration, Software Development, Process Improvement, Visio, Microsoft Office, Business Analysis, PMP, Relationship Management, Product Management, Leadership, JIRA, Agile Project Management, Scrum, Requirements Gathering, Software Project..., Requirements Analysis, SharePoint, Project Delivery, PMO, Agile Methodologies, Program Management, MS Project, Clarity, Microsoft Dynamics ERP, CAPM, ERP, Software Quality..., SQL, Change Management, CA Clarity, Customer Service
Education
Auburn University, College of Business 2005 — 2009
BS/BA, Information Systems Management, Class of 2009
Asurion July 2014 - February 2015
Walmart June 2012 - August 2012
Ross Stores, Inc. May 2010 - August 2010
Walmart December 2008 - January 2010
Skills
Customer Service, Highly detail oriented, Communication Skills, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Organization, Copy Editing, Highly articulate, Research, Avaya IP Telephony, Kronos Timekeeping
Education
Arkansas Tech University 2010 — 2013
Bachelor’s Degree, History, 3.7 GPA
Texarkana College 2008 — 2010
Asurion September 2013 - Present
LogistiCare January 2013 - August 2014
Education
Arizona State University
BA- Business and Global Leadership (in progress)
Asurion April 2015 - Present
Asurion May 2012 - April 2015
Education
Arkansas Tech University 1988 — 2018
Bachelor's degree
Xerox April 2015 - Present
Asurion August 2014 - February 2015
Enterprise Rent-A-Car January 2013 - May 2014
National Marketing Services March 2009 - December 2009
Skills
Assembly, Customer Service, Manufacturing, Sales Support, Data Entry, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Sales, Call Center, Creative Direction, Ideas Development, Music, Microsoft Excel, Social Media, Leadership
Education
Arizona State University 2013 — 2015
Bachelor's Degree, Photographic and Film/Video Technology/Technician and Assistant
Chandler/Gilbert Community College 2012 — 2013
Associate of Science (A.S.), Biology/Biological Sciences, General
Mesa Community College 2012 — 2013
Associate of Science (AS), Sustainability Studies
Scottsdale Community College 2010 — 2011
Associate's Degree
Kum & Go May 2013 - Present
Arby's Restaurant Group, Inc. January 2012 - May 2013
Asurion May 2011 - December 2011
JCPenney January 2010 - November 2010
Skills
Team Building, Team Management, Teamwork, Structural Integrity, Excellence, Caring
Education
Arkansas Tech University 2008 — 2012
Mathematics and Computer Science
Lonoke High School 2004 — 2008
High School
Southern Touch Design Firm January 2015 - Present
Jewelry In Candles October 2013 - March 2015
Asurion September 2013 - February 2014
Convergys 2013 - 2013
Skills
Customer Retention, Telecommunications, Customer Satisfaction, Call Centers, Customer Service, Sales, Troubleshooting, Process Improvement, Cross-functional Team..., Program Management, Windows, Networking, Microsoft Office, Management, Inventory Management, Marketing Strategy, Strategy, Leadership, Integration, Public Speaking, Account Management, Product Management, Project Management, Business Analysis, Quality Assurance, Mobile Devices, Interior Design, Art, Fine Art, Visual Arts, Art History, Contemporary Art, Baking, Ceramic Sculpture, Weaving, Painting, Advertising, Facebook Marketing, Direct Sales, Social Media
Education
Art Institute of Pittsburgh 2013 — 2017
Bachelor's degree, Interior Design
crisp county high school 2006 — 2010
Diploma
Asurion August 2015 - Present
Asurion July 2014 - Present
Ernst &Young February 2012 - July 2014
Skills
Solid computer skills, Communication Skills, Highly detail oriented, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe, People-oriented, Recruiting, Customer Service, Training, Technical Recruiting, Coaching
Education
Austin Peay State University 2006 — 2010
Bachelor of Science (BS), Psychology
Oak Ridge High School
Teach For America May 2015 - Present
Teach For America August 2013 - May 2015
Asurion April 2012 - August 2013
BASIS.ed April 2011 - April 2012
Teach for America May 2009 - July 2011
Skills
Project Management, Strategy, Training, Talent Acquisition, Team Leadership, Data Analysis, Relationship Management, SQL, Microsoft Excel, Networking, Process Improvement, Tableau, Python, Email Marketing, Adobe Creative Suite, Pardot, Salesforce.com, Business Objects, MailChimp, Leadership, Microsoft Office, Cross-functional Team..., Camtasia, Business Analysis, Consulting, Product Management, Strategic Planning, CRM, Editing, Event Planning
Education
Arizona State University 2009 — 2011
Master of Education (M.Ed.)
Ohio University 2004 — 2009
Bachelor of Arts (B.A.), History
Asurion June 2014 - May 2015
Sears Holdings Corporation June 2012 - May 2014
Fry's Food and Drug August 2010 - November 2011
Skills
Creativity, Determination, Productivity, Computers, Phone Etiquette, Inventory, Troubleshooting, Goal Oriented, Retail, Customer Service, Cashiering, Microsoft Word
Education
Arizona State University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Criminology, Minor in Psychology
Hamilton High School 2008 — 2011
High School Diploma, General Education
D.A Defense December 2014 - Present
Asurion February 2012 - December 2014
Convergys February 2010 - February 2012
Claiborne County Fire Dept. June 2008 - February 2010
Skills
Telecommunications, Customer Service, Sales
Education
Art Institute of Pittsburgh 2014 — 2015
Associate’s Degree, Photography
Port Gibson High School 2004 — 2008
Diploma
Nextiva August 2014 - Present
Asurion August 2013 - June 2014
Self Employed November 2009 - July 2013
Tennessee State University January 2010 - December 2012
GB Productions April 2007 - August 2009
MainFrame Inc. August 2006 - March 2007
Skills
Electronics Repair, Visual Arts, Computer Repair, CAD, Events Coordination, Adobe Creative Suite, Woodworking, Mathematics, Microsoft Office, New Media, Graphic Design, Sales, Leadership, Public Speaking
Education
Tennessee State University 2010 — 2013
Bachelor of Science (B.S.), Fine and Studio Arts, 3.2 GPA
Arizona State University 2004 — 2008
Bachelor of Science (B.S.), Mechanical Engineering
Nashville State Community College 2002 — 2004
Nondegree Program, General Studies
Harpeth High School 2000 — 2004
High School Diploma, General Studies
MasterChannel (Formerly Idea Den) November 2014 - Present
Blazing Torch Web Development October 2010 - Present
Quore Systems August 2013 - December 2014
Asurion March 2012 - August 2013
Check Into Cash, Inc. March 2008 - October 2010
Dynetics, Inc. November 2007 - March 2008
Q Messenger, Inc. March 2007 - October 2007
Salient Graphics, LLC October 2006 - March 2007
Tutarus Corporation December 2005 - October 2006
Skills
PHP, CSS, MySQL, Web Development, HTML, Project Management, Web Application Design, Web Design, JavaScript, jQuery, Databases, Web Applications, HTML 5, WordPress, CMS, XHTML, AJAX, Website Development, SEO, XML, Apache, Linux, User Interface Design, Dreamweaver, OS X, Google Analytics, Open Source, Web Analytics, E-commerce, Subversion, Adobe Creative Suite, Photoshop, Troubleshooting, Information Architecture, SQL, User Experience, Flash, Management, Graphics, Interaction Design, Front-end, Mac, Joomla, Logo Design, Marketing, DHTML, MVC, Advanced CSS, Adobe Fireworks, Integration
Education
University of North Alabama 2003 — 2008
Master of Arts (M.A.), English
Athens State University 2001 — 2003
Master of Education (M.Ed.), English/Language Arts Teacher Education
University of North Alabama 1997 — 1999
Bachelor’s Degree, English
Auburn University 1995 — 1996
Mass Communication/Media Studies
Saint Mary's Wellness Fitness Center September 2013 - Present
Wmp marketing July 2013 - December 2013
Beacon Tire March 2013 - June 2013
Asurion January 2010 - March 2013
Oreilly Auto Parts March 2005 - October 2009
Skills
Photography, Graphic Design, Photoshop, Spanish, Mac, Illustrator, Microsoft Office, Adobe Creative Suite, Landscape Photography, Customer Service, Sales, Digital Photography, Social Networking, Troubleshooting, Customer Satisfaction, Teamwork, Web Design, Retail, Windows, PowerPoint, Layout, OS X, Microsoft Word, Outlook, Image Editing, Posters, Facebook, Time Management, Adobe Acrobat, Social Media, InDesign, Customer Experience, Brochures, Typography, Leadership, Digital Media, Instagram, Editorial Photography, Social Media Marketing, Portrait Photography, Commercial Photography, Fine Art Photography, Travel Photography, Lightroom, Public Speaking, Advertising, Microsoft Excel, Team Leadership, Team Building, Management
Education
Arkansas Tech University 2006 — 2010
Bachelor of Arts (B.A.), Graphic Design / Spanish
Russellville High School 1998 — 2002
High school, High School/Secondary Diplomas and Certificates
Liberty Mutual Insurance March 2015 - Present
Asurion October 2013 - February 2015
Dish Network May 2012 - October 2013
Phoenix College August 2011 - May 2013
Valley Life/ Alpha Group Administrators April 2011 - January 2012
Glendale Community College August 2007 - May 2009
Discover Financial Services June 2006 - July 2007
Skills
Project Management, Event Planning, Training & Development, Administrative..., Recruiting, Project Planning, Data Processing, Filing, Document Imaging, Accounting, QuickBooks, Travel Planning, Curriculum Development, Human Resources, Cash Handling, Outlook, Microsoft Office, Social Media
Education
Arizona State University 2014 — 2016
Bachelor's degree, Social Sciences, 3.8
Phoenix College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Social Sciences, 3.7
Glendale Community College 2007 — 2009
Associate of Arts (A.A.), Art/Art Studies, General, 3.7
Glendale Community College 2007 — 2009
Associate's degree, General Studies, 3.7
Asurion March 2015 - Present
Asurion September 2014 - March 2015
UHS October 2013 - August 2014
Gaylord Opryland Resort and Convention Center July 2012 - October 2013
Gaylord Opryland Resort and Convention Center July 2012 - October 2012
Transitions Bar and Grill October 2011 - July 2012
Austin Peay State University March 2011 - July 2012
Austin Peay State University August 2010 - May 2012
Austin Peay State University August 2010 - May 2012
Austin Peay State University March 2010 - July 2010
Skills
American Red Cross-..., American Red Cross-..., Adaco, PeopleSoft, Oracle Applications, OnDemand, Time Management, Microsoft Word, Training, Leadership, Management
Education
Austin Peay State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
RedLetter Solutions June 2014 - Present
Asurion October 2013 - Present
Avon July 2013 - Present
LifeRelevance November 2012 - January 2014
State of Michigan November 2011 - February 2013
TNC Telcom February 2011 - January 2012
Encore Marketing Group, Inc. May 2010 - February 2011
Confidential Services, Inc. July 2009 - October 2009
ethnoMETRICS February 2008 - December 2008
Whirlpool Corporation December 2006 - February 2008
Skills
Microsoft Word, PowerPoint, Data Entry, Management, Customer Service, Sales, Microsoft Excel, Access, Invoicing, Database Administration, Receptionist Duties, Executive Support, Microsoft Publisher, Retail, Spreadsheets, Fax, File Management, Administrative..., Office Management, Confidentiality, Medical Records, Filing, Outlook, Switchboard Operator, Mentoring, Video Editing, Journalism, Online Publishing, E-commerce, Social Media, Social Networking, Youth Mentoring, Team Mentoring, Sales Management, Virtual call center, technical support, Order entry, Medical Transcription, Administrative..., Training
Education
Ashworth College 2014 — 2015
Associate of Science (A.S.), Medical Billing and Coding
Kaplan University 2009 — 2011
Bachelor, Psychology
Lake Michigan College 2003 — 2006
Associate, General; Nursing
Weldon, Williams & Lick December 2014 - Present
Asurion July 2012 - November 2014
Hastings Entertainment June 2009 - August 2012
Skills
Illustration, Graphic Design, Computer Graphics, Web Design, Illustrator, InDesign, Photoshop, Dreamweaver, HTML, Printmaking, Comics, Layout, Typography, Logo Design, Art
Education
Arkansas Tech University 2008 — 2013
Bachelor of Arts (BA), Graphic Design
Generation Next March 2014 - Present
Asurion October 2014 - January 2015
Asurion February 2014 - October 2014
Asurion December 2013 - February 2014
Verizon Wireless September 2011 - November 2013
Verizon Wireless January 2009 - January 2011
Basketball 2006 - 2009
Skills
Customer Service, Sales, Customer Satisfaction, Telecommunications, Team Building, Coaching, Team Leadership, Training, Leadership Development, Public Speaking, Process Improvement, Leadership, Employee Training, Troubleshooting, Customer Experience, Nonprofits, Direct Sales, Management, Sports, Social Networking
Education
Arizona State University 2015 — 2017
Bachelor's Degree, Technological Entrepreneurship and Management
New Mexico Highlands University 2004 — 2006
Kinesiology / Minor in Coaching
Chandler Gilbert Community College 2002 — 2004
Associate's Degree, Arts
Garland High School 1998 — 2002
High School Diploma, General Studies
Teleperformance August 2012 - March 2013
Asurion 2013 - 2013
Holiday Inn Hotel & Suites February 2010 - July 2012
Skills
Customer Satisfaction, Time Management, Access, Customer Service, Invoicing, Call Centers, Data Entry, Outlook, Telephone Skills, Event Planning
Education
Atlanta Technical College 2011 — 2014
Associate's degree, Paralegal Studies
Avondale High School 2008 — 2010
H.S. Diploma
ThreeOneThree March 2015 - Present
Blue Chair Bay Rum November 2014 - March 2015
Asurion September 2013 - November 2014
Mattel February 2013 - September 2013
Mattel May 2011 - February 2013
Mattel May 2010 - August 2010
Reynolds American, Inc. August 2001 - August 2008
Skills
Product Marketing, Strategy, Marketing, Marketing Strategy, Brand Management, Product Development, Market Research, Sales, Brand Development, Product Management, Customer Insight, Market Planning, Retail, Product Launch, Marketing Research, Account Management, Consumer Products, Key Account Management, New Product..., Agency Relationship..., Sales Presentations, Presentation Development, Human Relations, Personnel Development, Public Speaking, Management, Cross-functional Team..., Strategic Planning
Education
Vanderbilt University 2009 — 2011
MBA, Brand Management, Marketing, Strategy, and Human Organizational Performance, 3.32
Arizona State University 1998 — 2002
BS - Marketing, Marketing, 3.36
North Farmington High School 1994 — 1998
High School
Ritter Communications March 2015 - Present
Ritter Communications September 2013 - March 2015
Asurion February 2012 - September 2013
Schwan's Home Service November 2010 - February 2012
Walmart June 2004 - November 2010
Skills
Cashiering, Retail Sales, Cash Register, Merchandising, Retail, Inventory Management, Loss Prevention, Customer Service, Phone Skills, Inventory Control, Networking, Technology, Internet, Information Technology, Time Management, Customer Satisfaction, Technical Support, Sales, Computer Repair, Troubleshooting, VPN, Phone Etiquette, Windows, Teamwork, Citrix, Call Centers, Computer Maintenance, Computer Hardware, Windows 7, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Experience, Laptops, Data Entry, Printers, POS, Social Media, WordPress, Telephone Skills
Education
Arkansas State University 2003 — 2009
BS, Computer Information Technology
OHL May 2014 - Present
Asurion July 2012 - May 2014
Clarcor November 2008 - June 2012
Dell October 2003 - October 2008
Intel 2000 - 2003
SEMATECH 1997 - 2000
Skills
Cross-functional Team..., Forecasting, Leadership, Six Sigma, Lean Manufacturing, Manufacturing, Continuous Improvement, Process Improvement, Program Management, Engineering Management, Supply Chain Management, Full Life Cycle..., IT Management, Operations Management, Project Engineering, Project Management, Project Delivery, Financial Modeling, Financial Reporting, Semiconductor Industry, Computer Hardware, Air Filtration, Manufacturing..., Executive Management, MBA, Design for Manufacturing, Intel, Dell Computers, Business Process..., Operational Excellence, Contract Negotiation, Third Sector, Third Party Vendor..., Outsourcing Management, International Project..., International Logistics, Business Strategy, Management Of..., Cost Saving Initiatives, Cost Management, Forward Thinking, Innovation Management, Innovation Development, Program Development, Problem Management, Collaborative Problem..., Contract Management, Team Leadership, High Tech, Clean Rooms
Education
Arizona State University 1996 — 1997
M.S., Manufacturing Engineering
Arizona State University 1990 — 1995
B.S., Manufacturing Engineering
Arizona State University, W. P. Carey School of Business
MBA, Business Administration and Management, General
Willowbrook
SpecialtyCare September 2014 - Present
SpecialtyCare, Inc. June 2012 - September 2014
Asurion September 2011 - June 2012
Nsoro November 2010 - September 2011
Bridgestone January 2008 - November 2010
Barclays Wealth May 2007 - July 2007
Skills
Hyperion Planning, Hyperion Financial..., TM1, Cognos, Microsoft SQL Server, Microsoft Excel, Financial Analysis, Requirements Gathering, Highly detail oriented, PeopleSoft, Management, Analysis, Business Process, Business Analysis, Data Analysis, Training, Budgets, Finance, Forecasting, Hyperion Enterprise, Oracle, Process Improvement, Hyperion
Education
Auburn University 2004 — 2007
Bachelor of Science, Finance
Asurion October 2013 - Present
GBousley.com May 2005 - Present
Lufkin Automation March 2013 - August 2013
Xerox December 2010 - March 2013
LSI, inc. May 2010 - December 2010
Imedia.it, Inc. August 2005 - May 2010
U.S. Army January 1999 - January 2004
Skills
Microsoft Excel, PowerPoint, Social Media, SQL, Outlook, Windows, Team Building, Microsoft Word, HTML, Microsoft Office, Photoshop, Project Planning, Teaching, Java, Project Management, PHP, Databases, Flash Professional, JavaScript, jQuery, Android Development, Articulate Suite, Team Leadership, Dreamweaver, E-commerce, Flash, XML, Web Applications, ActionScript, Android, XHTML, Training, E-Learning, Captivate, Illustrator, CSS, Adobe Creative Suite, Web Development, User Interface Design, Adobe Fireworks, After Effects, Interaction Design, HTML 5, Graphic Design, OS X, Testing, Multimedia, Web Design, ADDIE, Learning Management...
Education
Art Institute of Houston 2004 — 2005
Associate's degree of Applied Science, Interactive Media and Design
Asurion August 2008 - Present
Staffmark December 2001 - August 2008
Express Personnel Services April 1998 - December 2001
Skills
Training, Deferred Compensation, Benefits Administration, Employee Relations, Management, Temporary Placement, Performance Management, Policy, Employee Benefits, Customer Service, Talent Acquisition, Recruiting, Onboarding, HRIS, FMLA, Applicant Tracking..., Talent Management, College Recruiting, Workforce Planning, Job Fairs, Employee Engagement, Sales Management, Interviews, Succession Planning, Hiring, Internet Recruiting, Technical Recruiting, Customer Retention, Labor Relations, Hiring Practices, Business Development, Positive Employee..., Project Planning, Sales Presentations, HR Policies, Team Building, Customer Oriented, Human Resources
Education
Arkansas Tech University 1992 — 1997
BA, Speech Communications
Morrilton High School
Pearson June 2014 - Present
Asurion April 2013 - May 2014
Asurion June 2012 - April 2013
Teach for America June 2010 - June 2012
TCU Daily Skiff August 2006 - May 2010
Houston Chronicle May 2009 - August 2009
Skills
Editing, Teaching, SharePoint, Writing, Public Speaking, Copy Editing, Social Networking, Newspapers, Humor, Social Media, Research, Technical Writing, Publishing, Presentation Development, Microsoft Office, Proofreading, PowerPoint, Photoshop, Microsoft Excel, Curriculum Design, Curriculum Development, Curriculum Innovation
Education
Arizona State University 2010 — 2012
Master's in Secondary Education
Texas Christian University 2006 — 2010
Bachelor's, Journalism/History
KHS
Asurion April 2014 - Present
Bost, Inc. 2012 - Present
Clear Channel Communications June 2012 - March 2014
Lowes Home Improvement April 2011 - May 2012
North Forty Club July 2009 - April 2011
Blue Steel Records 2010 - 2010
KZNN 2008 - 2008
River Valley Radio 2002 - 2006
Clear Channel Communications 1998 - 2004
Signal Media LLC 1997 - 1999
Skills
Disc Jockey, Emcee, Record Representative, Music, Production, Radio, Songs, Band, Music Industry, Music Production, Recording, Songwriting, Singing, Entertainment, Audio Engineering, Audio Editing, Audio, Studio Recording, Artist Development, Promotions, Pro Tools, Rock, Voice Over, Sound, Event Planning, Event Management, Social Networking, Festivals, Social Media, Audio Mixing, Sound Design, Booking, Publicity, Promoting, Broadcast, Voice Acting, Public Relations, Artist Management, Web Design, Customer Service, Editing, On-air, Radio Broadcasting, Audio Post Production, A&R, Record Labels, Bands, Commercials, Radio Promotions, Radio Host
Education
Arkansas Tech University 2010 — 2013
Bachelor, Information Technology
Russellville High School 1988 — 1990
BT Global Services August 2010 - Present
GCG Tech August 2009 - Present
Insight Global Services August 2009 - Present
Vanderbilt University Medical Center September 2007 - January 2009
GCG Technologies, Inc September 2005 - August 2007
Asurion April 2005 - September 2005
Deloitte Services May 2004 - April 2005
Caterpillar (Financial Products Division) January 2000 - May 2004
Nashville VA Medical Center January 1996 - January 2000
GS12 January 1996 - January 2000
Education
Auburn University 1983 — 1985
AS, Computer Science
Auburn
Asurion August 2014 - Present
Randstad January 2014 - July 2014
Randstad September 2013 - January 2014
US Army Corps of Engineers May 2013 - September 2013
1892 East Restaurant and Tavern November 2010 - July 2013
US Army Corps of Engineers March 2012 - May 2013
3-GIS October 2012 - December 2012
2050 Bentley, LLC December 2008 - August 2009
Trali Irish Pub and Restaurant January 2008 - August 2009
Solas (Rooftop Lounge) July 2008 - December 2008
Skills
Spreadsheets, Outlook, Access, Fax, Word, Quickbooks, PowerPoint, Excel, Microsoft Office, Invoicing, Telephone Skills, Customer Relations, General Office Duties, Typing, Customer Service, CEFMS, ATMP, AutoNOA, C++, C#, Records Management, Microsoft Excel, Microsoft Word, System Administration, Office Management, Windows 7, Administrative..., Troubleshooting, Process Scheduler, Windows, Sales, Visio, Leadership, Technical Support, Software Documentation, Computer Hardware, Training, Windows XP, Customer Satisfaction, XP, SharePoint, Team Leadership, Time Management, Testing
Education
Athens State University 2011 — 2013
BS Computer Science, Computer Science/Computer Information Systems, Senior
Calhoun Community College 2010 — 2011
Transfer, Computer Science
Wake Technical Community College 2007 — 2008
Computer; AAS, Information Systems Technology; Spreadsheet Specialist; Computer Information Systems
Glendale Community College 1999 — 2007
AAS; High School Diploma, Computer Information Systems
Peoria High School 1994 — 1999
High School Diploma, General Studies
Nomad Digital January 2014 - Present
Asurion September 2011 - August 2012
Comdata Corporation August 2007 - September 2011
Ceridian August 2007 - September 2011
Image Communications July 2005 - August 2007
HCA Physician Services June 2004 - July 2005
The Academy of Fort Lauderdale May 2002 - August 2003
Skills
CCDA (Cisco Certified..., EIGRP, VPN, Network Security, WAN, Networking, Wireless Networking, Load Balancing, Troubleshooting, VLAN, Hardware, DHCP, DNS, Network Engineering, System Deployment, CCNP, High Availability, Cisco Security, QoS, Cisco Certified, Microsoft Certified..., PIX, Information Technology, Ethernet, IDS, IP, FTP, IT Operations, Technical Support, Security, Switches, Network Design, LAN-WAN, OSPF, BGP, Cisco Technologies, Firewalls, Cisco IOS, IPSec, MPLS, Routers, Disaster Recovery, Routing, Vendor Management, Data Center, Integration, Cisco Routers, Management, Wireless
Education
Capella University 2002 — 2014
Bachelor of Science, Information Technology
Art Institute of Fort Lauderdale 1990 — 1992
Associates Degree, Science
Asurion March 2015 - Present
Grand Canyon University 2013 - 2014
Everest University Online August 2012 - November 2013
Ebay: Bill Me Later August 2011 - June 2012
PETCO Animal Supplies, Inc. September 2009 - August 2011
Blue Buffalo Pet Food February 2008 - July 2009
PetSmart May 2005 - October 2007
Skills
Student Affairs, Public Speaking, Teaching, Research, Microsoft Office, Higher Education, Leadership, Customer Service, Training, Event Planning
Education
Arizona State University 2009 — 2011
Bachelor of Science (B.S.), Communication
Paradise Valley Community College 2007 — 2009
Associate of Arts (A.A.)
Asurion January 2015 - Present
Skills
Leadership, Training, Team Building, Software Documentation, Recruiting, Testing, Sales, Process Improvement, Agile Methodologies, JIRA, Confluence, Project Management, Software Development, Microsoft Dynamics AX, Workday, Microsoft SQL Server, PeopleSoft, Kronos, CA Clarity, Analysis, SDLC, Regression Testing, Human Resources, Project Planning, Troubleshooting, Quality Center, Defect Tracking, Defect Life Cycle, SharePoint, Test Execution, Manual Testing, Software Engineering, SaaS, Agile & Waterfall..., Web Applications, Release Management, User Acceptance Testing, HP Quality Center
Education
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Asurion August 2015 - Present
Sams Insurance June 2014 - Present
InsureMonkey September 2014 - February 2015
Aflac January 2014 - June 2014
AFA Administrative Services January 2000 - December 2013
Southwest Airlines and Morris Air June 1992 - September 1999
Skills
Insurance, Life Insurance, Health Insurance, Term Life Insurance, Long Term Care Insurance, Customer Service, Long-term Care, Medicare, Retirement, Critical Illness, Retirement Planning, Medicare Advantage, Whole Life, Brokers, Universal Life, Final Expense Life..., Employee Benefits, Universal Life Insurance, Final Expense Planning, Medicare Prescription..., Medicare Part D, Seniors, Funeral Expense..., Agents, Needs Analysis, Needs Assessment, Client Education, SHOP marketplace, Federally Facilitated..., Medicare Supplements, Supplemental Health, FFM, Client-focused, Training, Sales, sales process, Sales Presentations, Leadership, Marketing, Management, Sales Management, Healthcare, Disability Insurance, General Insurance, Workers Compensation
Education
1st Academy School of Insurance 2013 — 2015
Life and Health Insurance / Property and Casualty Insurance, Insurance
MedTrans 1999 — 1999
Medical Transcription, Medical Transcription/Transcriptionist
Arizona State University 1991 — 1992
Broadcast Journalism
Kearns High School 1988 — 1991
High School
Impellam Associates October 2013 - Present
Correct Care Solutions May 2012 - October 2013
OfficeTeam November 2010 - May 2012
Onin Staffing October 2011 - February 2012
United Planning Organization January 2009 - November 2010
Health Spring May 2008 - September 2008
Asurion September 2006 - September 2007
Fisk University May 1999 - May 2004
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Employee Relations, Human Resources, Leadership Development, Internet Recruiting, Staff Development, Onboarding, Technical Recruiting, Job Fairs, College Recruiting, Resume Writing, Coaching, Sourcing, Benefits Negotiation, Career Development, Benefits Administration, HRIS, Resume, Hiring, New Hire Orientations, Leadership, Interviews, Temporary Placement, Management, Screening, Training, Customer Service
Education
Austin Peay State University 1993 — 1997
Jackson Central Merry
Jackson Central Merry
Jackson Central Merry
Asurion April 2012 - Present
Asurion 2005 - March 2012
Asurion 2003 - 2004
Verizon Wireless 2001 - 2002
Verizon Wireless 2000 - 2001
GTE Wireless 1995 - 2000
GTE Wireless 1992 - 1995
CTI Movil (Argentina) January 1994 - December 1994
GTE Wireless 1989 - 1992
GTE Telephone 1982 - 1988
Skills
Telecommunications, Wireless, Product Management, Mobile Devices, Cross-functional Team..., Channel, Call Center, Solution Selling, Strategy, Marketing, Management, Strategic Partnerships, Call Centers, Project Management, Program Management, Go-to-market Strategy, Leadership, Business Development, Integration, Sales Operations, Sales Process, CRM, Marketing Strategy
Education
Florida State University 1980 — 1981
MBA
Austin Peay State University 2007 — 2011
Masters
Florida State University 1977 — 1980
B.S.
Asurion October 2013 - Present
reNature, Inc. May 2011 - August 2012
Nimble IT May 2009 - July 2011
Sylvan Learning Center April 2008 - December 2010
Veritech 360 September 2006 - March 2009
AZ Computer and Servers 2006 - 2008
Skills
Biological Design, Education, Product Development, Product Design, Statistics, Stata, Java, Matlab, Minitab, Grant Writing, Business Development, Mathematical Modeling, Mathematical Analysis, Stochastic Modeling, Probabilistic Models, Forecasting, Public Speaking, R, Research, Econometrics, Mathematica, Data Analysis, Analysis, Start-ups, LaTeX
Education
Arizona State University 2010 — 2013
B.S., Mathematics
Massachusetts Institute of Technology 2003 — 2007
Mechanical Engineering (Course 2)
McClintock
Asurion November 2014 - Present
Asurion July 2012 - Present
Asurion March 2013 - November 2014
Asurion July 2012 - March 2013
Brunswick Corporation December 2005 - July 2012
Dade Behring Inc. 2001 - 2005
Skills
Financial Modeling, Cash Flow Forecasting, Financial Analysis, Valuation, Due Diligence, Forecasting, Cash Management, Financial Risk, Organizational Design, Financial Services, Restructuring, Mergers, Financial Reporting, Credit Analysis, Process Improvement, Cross-functional Team..., Credit Risk, Strategic Financial..., Business Strategy, Risk Management, Corporate Finance, Management, Mergers & Acquisitions, Finance, Leadership
Education
The University of Chicago Booth School of Business 2004 — 2006
MBA, Finance, Strategic Management, Accounting
Arizona State University 1995 — 2000
Bachelor of Science (BS), Global Business
Parallon Business Solutions January 2011 - Present
HCA Physician Services January 2007 - February 2010
Asurion 2003 - 2007
Skills
soft skills, Teaching, Team Building, Business Intelligence, Business Planning, ETL Tools, Microsoft SQL Server, Teradata Data Warehouse, datawarehousing, DB2, MicroStrategy Reporting, Cognos, Data Analysis, Data Scientist, SSIS, Process Improvement, Database Administration, Data Modeling, SQL, Cross-functional Team..., Data Warehousing, Analytics, Visio, Vendor Management, Crystal Reports, Business Objects, SDLC, ETL, SSRS
Education
University of Alabama at Birmingham 1997 — 2007
Ph.D., Medical Sociology
Auburn University at Montgomery 1993 — 1995
M.S., Industrial and Organizational Psychology
Bob Jones High School 1985 — 1989
H.S., General
Sound Physicians January 2012 - Present
Asurion March 2011 - January 2012
Cogent HMG July 2010 - March 2011
Trane/American Standard November 2006 - June 2010
DHL Globalmail February 2006 - November 2006
PRG Schultz July 2003 - February 2006
PRG Schultz June 2002 - July 2003
Skills
Microsoft SQL Server, Data Warehousing, SQL, SSIS, Disaster Recovery, T-SQL, Stored Procedures, Database Administration, Performance Tuning, ETL, Replication, Business Intelligence, Virtualization, High Availability..., SQL Server Replication, Database Design, SDLC, Databases, Integration, SQL Tuning, Relational Databases, Data Modeling, Crystal Reports, Analysis Services, Log Shipping, Mirroring, Query Tuning, Indexing, Litespeed, Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server..., Microsoft SQL Server 6.5, SQL Server AlwaysOn, IIS
Education
Austin Peay State University 2006 — 2009
BSPS, Information Technology
Clayton State University 2004 — 2006
Information Technology
Asurion April 2012 - December 2014
Asurion December 2010 - April 2012
Asurion July 2008 - November 2010
Asurion September 2005 - June 2008
Delta Air Lines October 2000 - August 2005
Delta Air Lines August 1999 - September 2000
GE July 1998 - August 1999
GE July 1996 - June 1998
GE June 1994 - June 1996
Skills
Six Sigma, Operations Management, Black Belt, Continuous Improvement, Cross-functional Team..., Leadership, Management, Process Improvement, Supply Chain Management, Supply Chain, Engineering, Program Management, Strategy, Team Building, Supplier Quality, Vendor Management, Product Management
Education
Auburn University 1989 — 1994
Bachelor's degree, Mechanical Engineering
Nissan North America November 2007 - Present
Asurion August 2006 - November 2007
Xerox Corporation November 1997 - August 2006
Skills
Budgets, Pricing, Management, Forecasting, Supply Chain Management, Process Improvement, Financial Analysis, Variance Analysis, Six Sigma, Finance, Strategic Planning, Financial Accounting, Team Building, Cost Accounting, Strategic Financial..., Hyperion Enterprise, Financial Modeling, Essbase, Financial Reporting, Smartview
Education
Lipscomb University 2000 — 2002
MBA, Finance
Arizona State University 1993 — 1997
Vanderbilt University December 2014 - Present
Asurion January 2003 - November 2014
iNet Strategy May 2002 - January 2003
Vobix Corporation May 2000 - May 2002
Skills
SQL, Disaster Recovery, Business Analysis, Microsoft SQL Server, ITIL, T-SQL, VMware, Software Development, Server Architecture, Data Warehousing, Business Intelligence, .NET, ETL, Database Design, Databases, Enterprise Software, SDLC, SSIS, Integration, Enterprise Architecture
Education
Auburn University, College of Business 2014 — 2016
Master of Business Administration (M.B.A.)
University of Louisville 1992 — 1996
BS, Biology
Safe Step Walk-In Tub Co. August 2011 - Present
Asurion May 2010 - August 2011
H.H. Gregg June 2009 - December 2009
RadioShack August 2008 - May 2009
Skills
Music Production, Microsoft Office, Composition, Pro Tools, Songwriting, Recording, PowerPoint, Microsoft Excel, Photoshop, Leadership, Software Documentation, Cost Per Lead, Sales Research, Data Analysis, Data Entry, Data Management, Software Process...
Education
Full Sail University 2006 — 2008
Associate of Science (A.S.), Recording Arts Technology/Technician
Auburn University 2001 — 2006
Asurion March 2005 - Present
Striker Systems 2004 - 2005
Skills
Microsoft Dynamics, Integration, Software Project..., Software Development, Microsoft SQL Server, SQL, SSRS, Axapta, Microsoft CRM, Requirements Analysis, SharePoint, Business Analysis, ERP, Business Intelligence, Solution Architecture, Agile Methodologies, SDLC
Education
Austin Peay State University 1997 — 2001
Bachelor of Science (BS), Computer Science
Asurion October 2013 - Present
Freescale Semiconductor February 2010 - October 2013
Western Express October 2009 - February 2010
Bison Global Logistics November 2008 - November 2009
Capital Transportation Solutions October 2007 - November 2008
Spirit Logistics Services, Inc May 2004 - October 2007
Dell Computer February 2003 - May 2004
Dell 1993 - 2004
Dell Computer May 2000 - February 2003
Dell Computer November 1998 - May 2000
Skills
Logistics Procurement..., Logistics Provider..., Interpersonal..., Cross-functional Team..., Passion for Winning, Team Building and..., International and..., Drive for Success, Managerial Courage, Agent for Change, Strategic Thinking, Strategic Partnerships, Supply Chain..., Logistics Network Design, Operational Efficiency, Lean Thinking, Logistics, Management, Strategy, Supply Chain, Leadership, Transportation, Business Process..., Supply Chain Management, Process Improvement, Inventory Management, Six Sigma, Team Building, Operations Management, Supply Management, Manufacturing, P&L Management, Materials Management, Warehousing, Outsourcing, Contract Negotiation, 3PL, Sales Operations, Getting The Job Done, Process Engineering, Business Process, International Logistics
Education
Auburn University 1978 — 1981
Bachelor of Science, Transportation/Distribution
Asurion March 2014 - Present
Asurion October 2011 - March 2014
Asurion May 2010 - January 2012
Asurion Insurance 2008 - 2010
PricewaterhouseCoopers 2007 - 2008
Neptune Technology Group 2004 - 2005
Skills
ITIL, Security, Change Management, Compliance, Information Assurance, SAS70, SOX, Audit, IT Audit, Policy, Data Privacy, CISA, CISSP, IT Governance, Governance, Information Security, SDLC, Auditing, Malware Analysis, Sarbanes-Oxley Act, Information Security..., Disaster Recovery, Integration, Business Analysis, Management
Education
Auburn University 2003 — 2007
MIS
Auburn University, College of Business 2003 — 2007
MIS
Asurion January 2012 - Present
Asurion August 2008 - December 2011
US Army May 2003 - May 2008
Education
Auburn University 2013 — 2015
Master of Business Administration (MBA)
United States Military Academy at West Point 1999 — 2003
BS, Computer Science
Asurion August 2013 - Present
Asurion March 2012 - August 2013
Asurion August 2010 - March 2012
Ceres Terminals Inc May 2007 - August 2010
The Tennessean October 2005 - May 2007
UBS Financial Services Inc November 2002 - October 2005
Skills
Access, General Ledger, Accounting, Forecasting, Payroll, Microsoft Excel, Account Reconciliation, Management, Customer Service, Finance, Analysis, Budgets, Outlook, Variance Analysis, Training
Education
Auburn University 1998 — 2002
Bachelors of Science in Business Administration, Finance
NEW, Customer Service Companies Inc. January 2002 - Present
Asurion January 2002 - Present
Skills
Call Centers, Team Building, Operations Management, Strategic Planning, Customer Satisfaction, Customer Experience, Customer Service, Vendor Management, Cross-functional Team..., Process Improvement, Team Leadership, Program Management, Account Management, Coaching, Performance Management
Education
Arizona State University 1979 — 1984
Bachelor of Science (BS), Health and Physical Education/Fitness
Scottrade September 2011 - Present
Scottrade September 2011 - Present
Asurion 2010 - September 2011
Asurion February 2010 - October 2010
Skills
SQL, Java, Testing, Visual Studio, Visio, Databases, Agile Methodologies, SDLC, Microsoft SQL Server, Visual Basic, C#, .NET
Education
Austin Peay State University 2007 — 2009
Akron High
Asurion June 2013 - Present
Solaria Corporation July 2011 - April 2012
Solaria Corporation October 2009 - July 2011
REMEC Broadband Wireless June 2009 - December 2009
Solaria Corporation July 2009 - October 2009
Solaria Corporation December 2008 - June 2009
SunPower Corporation December 2005 - December 2008
Lexmark International Philippines Inc. June 2005 - December 2005
Skills
Solar, Supply Chain Management, Operations Management, Program Management, Manufacturing, Solar Energy, Supply Chain, Continuous Improvement, Photovoltaics, Procurement, Management, Cross-functional Team..., Supply Management, SPC, Start-ups, Product Development, Engineering, Semiconductors, Logistics
Education
University of San Carlos 1987 — 1992
B.S. Chemical Engineering
Ateneo Graduate School of Business
MBA
Asurion May 2014 - Present
Billie's Pages April 2014 - Present
Danny's Family Car Wash May 2013 - April 2014
Domino's Pizza August 2010 - March 2012
Circle K Convenience Stores (HK) Ltd 2009 - 2010
GHA Technologies, Inc October 2005 - September 2009
Skills
Proofreading, Editing, Research Writing, Creative Nonfiction..., Newsletters, Interpersonal..., Web-based Research, Creative Writing, Writing, Flyers, Organizational..., Bookkeeping, Accounting, Tax Preparation, Journal Entries, General Ledger, Account Reconciliation, Accounts Payable, QuickBooks, Accounts Receivable, Tax, Customer Service, Data Entry, Management, Microsoft Excel, Microsoft Office, Customer Satisfaction, Technical Support, Budgets
Education
University of Phoenix 2003 — 2005
Master of Business Administration (M.B.A.), Business Administration and Management, General
Arizona State University 1997 — 2001
BS, Communication
Asurion June 2013 - Present
Asurion 2012 - June 2013
Ernst & Young 2004 - 2012
Frasier, Dean & Howard, PLLC 2002 - 2004
Skills
SEC filings, Sarbanes-Oxley Act, CPA, Auditing, Internal Controls, Big 4, Accounting, Financial Reporting, Financial Accounting, US GAAP, Assurance, GAAP, Sarbanes-Oxley, External Audit, SOX 404
Education
University of Alabama at Birmingham
Master's degree, Accounting
Auburn University 1996 — 1999
BSBA, Accounting
Asurion June 2015 - Present
Dell May 2010 - February 2015
Dell Computer May 2003 - May 2010
Skills
Account Management, B2B, E-commerce, Business Process, Integration, Business Intelligence, Project Management, Business Process..., Management, SAP, Outsourcing, Testing, Business Analysis, Pre-sales, Cross-functional Team..., ERP, PMP, Program Management, SaaS
Education
Texas State University-San Marcos 2012 — 2013
Business Administration and Management, General
Austin Community College 1995 — 2013
Business Administration and Management, General
Asurion January 2011 - Present
Travelers Insurance October 2010 - January 2011
Travelers October 2007 - October 2010
Travelers June 2005 - October 2007
Citizens, Fieber & Reilly, LLC February 2003 - May 2005
Skills
Management, Account Management, Operations Management, Team Building, Business Process..., Customer Service, Training, Leadership, Strategy, Customer Satisfaction, Analysis, Customer Retention, Customer Experience, Cross-functional Team..., Insurance, Vendor Management, Call Centers
Education
Arizona State University 2012 — 2015
Bachelor of Science (BS), Communication
Ivy Tech Community College
AS, Business Administration
T-Mobile March 2014 - Present
Asurion October 2013 - February 2014
T-Mobile July 2010 - October 2013
Skills
Sales, Telecommunications, Customer Experience, Customer Retention, Wireless, Customer Satisfaction, Account Management, Sales Operations, Direct Sales, Sales Management, Management
Education
Arizona State University 2000 — 2004
international business management, finance and accounting
Bluegreen Vacations February 2013 - Present
Asurion August 2010 - February 2013
Pinnacle Multimedia February 2010 - May 2010
American Income Life Insurance Company 2008 - 2010
A 2006 - 2008
Skills
Customer Satisfaction, Call Center, Operations Management, Cross-functional Team..., Customer Experience, Team Leadership, Customer Service, Project Management, Team Building, Account Management, Multi Tasking, Quality Assurance, Leadership, Customer Retention, Wireless, Management, Mobile Devices, Sales Management, Call Centers, Coaching
Education
Volunteer State Community College 2002 — 2004
Music Business
Austin Peay State University 1999 — 2002
Kinesiology and Exercise Science
Wayfair June 2011 - Present
VXI Global Solutions, Inc February 2011 - November 2011
Netflix July 2010 - February 2011
Netflix July 2010 - November 2010
Asurion December 2007 - July 2010
Asurion Protection Services December 2007 - July 2010
Dish Network August 1995 - December 2007
Dish Network Global (EchoStar Satellite, LLC) August 1995 - December 2007
EchoStar Satellite, LLC January 1995 - January 2007
Education
Ashford University 2009 — 2011
Organizational Management
University of Houston 1992 — 1996
Industrial Distribution - Logistics
ASHFORD UNIVERSITY, Iowa
Organizational Management
University of Houston
Industrial Distribution
Asurion September 2004 - Present
Skills
Call Center
Education
Ashford University 2009 — 2011
Asurion July 2014 - Present
Alvarez & Marsal January 2014 - April 2014
CMSRC, LLC April 2012 - September 2013
HCA June 2013 - August 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Accounting, Finance, Investments, Financial Analysis, Data Analysis, Leadership, Cash Flow, Microsoft Word, Social Media, Public Speaking, Strategic Planning, Analysis, Process Improvement
Education
Auburn University 2009 — 2013
Bachelor of Science, Business Administration; Finance
Auburn University 2009 — 2013
Bachelor of Science (B.S.), Finance, General
Asurion September 2013 - Present
Sprint by Fast Wireless August 2012 - September 2013
Mode Transportation January 2010 - August 2012
USAA February 2007 - October 2009
Merrill Lynch November 2005 - February 2007
Skills
Telecommunications, Project Management, IT Solutions, Customer Service, Customer Support, Customer Retention, Customer Acquisition, Management, Training Delivery, Financial Services, Financial Advisory, Business Development, Business Strategy, Direct Sales, Operations Management, Team Leadership, Technical Support, Wireless, Mobile Technology
Education
Arizona State University 1999 — 2004
Bachelor of Interdisciplinary Studies, Business/Education
Scottsdale Community College 2009 — 2011
Associate in Applied Science, Web Design
V.F.W. January 2015 - Present
Asurion May 2014 - January 2015
Florida Power Progress Energy May 2011 - November 2012
Education
Arkansas Tech University 2001 — 2002
Tulsa Community College, General Studies
Asurion September 2013 - Present
Asurion February 2011 - September 2013
Asurion May 2010 - February 2011
Arkansas Tech University August 2008 - May 2009
Skills
Leadership, Customer Service, Customer Satisfaction, Customer Experience, Microsoft Excel, Outlook, Microsoft Office, Team Leadership, Research, Call Centers, Time Management
Education
Arkansas Tech University 2006 — 2010
Bachelor of Arts (BA), Journalism