Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion January 2014 - Present
Skills
Help Desk Support, Customer Service, Leadership, Microsoft Excel, Sales, Technical Support, Windows 7, Customer Satisfaction, Call Centers, Telecommunications, Management, Team Building, Public Speaking, Team Leadership, Process Improvement
Education
Nashville State Community College
Computer Technology/Computer Systems Technology
Asurion March 2014 - Present
Skills
Windows, Customer Service, Microsoft Office, Outlook, Research, Microsoft Word, Public Speaking, Technical Support, SharePoint, Premier Support..., Premier Support..., Teamwork, Access, System Administration, Customer Satisfaction
Education
Nashville State Community College 2013 — 2015
Associate's Degree, Business Administration and Management, General
Apple July 2015 - Present
Asurion May 2014 - July 2015
affinion group September 2011 - May 2014
Comcast Cable February 2005 - July 2011
Skills
Call Centers, Call Center, Training, Vendor Management, Customer Service, Customer Retention, Customer Experience, Customer Satisfaction, Workforce Management, Coaching, Team Leadership, Employee Training, Operations Management, Recruiting, Avaya, Leadership Development, Leadership, Performance Management, Troubleshooting
Education
University of Phoenix 2011 — 2013
Master of Education (M.Ed.), Educational Administration and Supervision
Bethel University 2007 — 2011
Bachelor of Business Administration (BBA), Leadership and Organizational Management
Middle Tennessee State University 1999 — 2003
Bachelor of Laws (LL.B.), Pre - Law
Asurion December 2013 - Present
Asurion December 2013 - Present
Education
Nashville State Community College 2012 — 2016
GENCO May 2015 - Present
Abacus/Genco July 2014 - August 2015
Asurion August 2010 - July 2014
Nissan Motor Corporation October 2005 - August 2010
McDonald's Corporation November 2003 - February 2007
Skills
Wireless, Telecommunications, Mobile Devices, Cross-functional Team..., Vendor Management, Product Management, Call Centers, Process Improvement, Customer Satisfaction, Program Management, Customer Experience, Project Management
Education
Motlow State Community College 2005 — 2007
Expected, Computer and Information Sciences, General
La Vergne High School 2001 — 2005
Asurion June 2014 - Present
Asurion April 2013 - Present
Nationwide Studios January 2004 - April 2013
Skills
Leadership, IIS, SQL, Splunk, Oracle, Microsoft SQL Server, T-SQL, Adobe Creative Suite, PRTG, C#, Dreamweaver, Windows, Photography, HTML, Microsoft Office, Photoshop, Graphic Design, Troubleshooting, OS X, Digital Photography, CSS, Logo Design, ASP.NET, Powershell, Wide Format Printing, Image Manipulation, Image Editing, Microsoft Word, Microsoft Excel, CMD, Sensors, Web Services
Education
Trevecca Nazarene University 2011 — 2013
Bachelor of Science (B.S.), Computer Information Technology
Nashville State Community College 2000 — 2004
Associate of Arts and Sciences (A.A.S.), Graphic Design & Photography
Asurion May 2013 - Present
Freelanced English Mandarin Conference Interpreter August 2010 - Present
Fall Forum Committee September 2011 - November 2011
NCC Exhibition Organizer June 2011 - June 2011
ExecutiveYuan of ROC May 2011 - May 2011
Skills
Translation, Consecutive Interpreting, Simultanerous..., Chinese, English, Wordfast, Linguistics, Translation Management, Trados, Proofreading, Foreign Languages, Language Services, Editing, Technical Translation, Multilingual, Legal Translation, Interpreting, Medical Translation, Conference Interpreting, Localization, Mandarin, Machine Translation, SDL Trados, Simultaneous..., Language Teaching, Intercultural..., Website Localization, Terminology, International Relations, Consecutive...
Education
Monterey Institute of International Studies 2010 — 2012
M.A., Conference Interpretation (Chinese & English)
University of California 2008 — 2010
B.A, Linguistics
Asurion October 2010 - Present
Asurion 2014 - 2014
Sprint June 2000 - April 2004
Skills
Wireless, Call Centers, Telecommunications, Customer Experience, Customer Satisfaction, Mobile Devices, Customer Retention, Process Improvement, Workforce Management, Customer Service, Team Leadership, Cross-functional Team..., Vendor Management, Cellular Communications, Troubleshooting, Training, Sales Operations
Education
Nashville State Community College
National College of Business and Technology-Nashville
Dell Services Federal Government July 2015 - Present
Apex Systems December 2014 - July 2015
Asurion September 2014 - December 2014
Convergys March 2014 - June 2014
In-home Caregiver September 2012 - June 2014
Factory Music September 2010 - September 2012
Hilton Worldwide June 1999 - September 2010
Skills
Systems Engineering, System Architecture, Shell Scripting, Disaster Recovery, TPM, Certificate Management, Windows Server, Windows Vista, Windows XP Pro, Microsoft SQL Server, SQL Tuning, Desktop Deployment, Remote Desktop, Virtualization, Application..., Help Desk Support, Active Directory, Team Building, System Deployment, Backup Exec, Training, Microsoft Technologies, Data Center, Building Relationships, Problem Solving, Citrix Metaframe, System Administration, Technical Support, Operating Systems, Hardware, XP, Networking, Military Experience, Project Management, Creative Problem Solving, Citrix, Software Installation, Data Analysis, Servers, VMware, Hyper-V, Printers, VPN, IIS, LAN-WAN, Microsoft Exchange, DHCP, Windows 7, Network Administration
Education
Murray State University
Premise Health November 2014 - Present
Take Care Health Systems November 2012 - November 2014
Deloitte & Touche March 2012 - July 2012
ACS, a Xerox Company October 2011 - January 2012
Deloitte November 2010 - August 2011
Asurion August 2009 - November 2010
Tennessee State University: Comm & Information Technology Dept November 2008 - June 2010
Virah Corp November 2007 - June 2008
Noviya Systems, LLC March 2007 - July 2007
Dell (Spherion, Inc) September 2006 - March 2007
Skills
C#, IIS, Visual Studio, SharePoint, OOP, C++, Software Development, Microsoft SQL Server, System Architecture, Windows Server 2008 R2, VMware, IIS 7.6, Nolio Soft (Automation..., Prime Suite 2011 v16..., Windows Server 2003, Visio, WCF, HTML, ASP.NET, XML, Web Services, Crystal Reports, Agile, PL/SQL, Microsoft Office, Databases, Database Design, Active Directory, Requirements Gathering, Windows, SQL Server, XAML, Data Modeling, Programming, HL7, SDLC
Education
Tennessee State University 2006 — 2010
BS, Computer Science
Nashville State Community College 2002 — 2005
Associate Degree (Computer Science), Computer Information System
HSN October 2014 - Present
Asurion July 2013 - August 2014
Asurion June 2012 - July 2013
Skills
Wireless, Telephony, Call Centers, Telecommunications, Mobile Technology, Customer Experience, Troubleshooting, Mobile Devices
Education
Austin Peay State University 2006 — 2016
Psychology
Miller-Motte Technical College-Clarksville 1988 — 1989
Certificate, Certified Nurse Assistant
Asurion October 2013 - Present
Missouri River Manor and Rehibilitation Center September 2013 - October 2013
The Home Depot December 2012 - September 2013
Skills
Customer Service, Team Leadership, Elementary Education, Aloha, Microsoft Office, Pega PRPC, Highly Dedicated
Education
Montana State University-Northern 2010 — 2016
Associate's degree, Elementary Education and Teaching
Montana State University-Bozeman 2010 — 2012
Associate's degree, Elementary Education and Teaching
UnitedHealth Group August 2013 - Present
Fulfillment Tender Care, Inc. January 2011 - August 2013
Randstad/Microsoft November 2012 - March 2013
Asurion June 2006 - January 2011
AT&T July 2005 - May 2006
Skills
Product Management, Mobile Devices, Customer Satisfaction, Customer Experience, Call Center, Product Marketing, Mobile Applications, Customer Retention, SaaS, Sales, Customer Service, Team Leadership, Cross-functional Team..., Account Management, Enterprise Software, Call Centers, Program Management
Education
Nashville State Community College 2001 — 2003
Psychology
Antioch High School 1997 — 2001
Asurion March 2013 - Present
Asurion October 2008 - March 2013
Ernst & Young LLP January 2008 - October 2008
Ernst & Young LLP May 2002 - October 2008
Arthur Andersen LLP May 1993 - May 2002
Word, Incorporated May 1987 - May 1993
Skills
Public company debt and..., Mergers &..., Internal and External..., Business Analysis, Project Management, People Leader -..., Budgeting and..., SEC reporting, Investor Relations, Process Engineering, Process Improvement, New Business Development, Client Service, Client Relationship...
Education
Murray State University 1983 — 1987
Bachelor’s Degree, Accounting and Business Administration
Law Enforcement June 2013 - Present
Asurion February 2011 - Present
Middle Tennessee State University August 2007 - December 2010
Murfreesboro Police Department May 2010 - August 2010
Education
Middle Tennessee State University 2006 — 2010
Bachelor Degree, Criminal Justice
General Mills June 2015 - Present
GENCO March 2014 - April 2015
Asurion June 2012 - March 2014
Weichert Realtors February 2007 - December 2010
US Army January 2003 - August 2007
Skills
Leadership, Lean Manufacturing, Team Leadership, Inventory Management, Data Analysis, Time Management, Result Oriented, Teamwork, Public Speaking, Microsoft Excel, Kaizen, Process Improvement, Team Building, Customer Satisfaction, Operations Management, Process Scheduler, Logistics, Supply Chain Management, Management, Microsoft Office
Education
Middle Tennessee State University 2009 — 2012
Bachelor of Arts, Business Administration; Finance and Economics
Asurion August 2014 - Present
Tennessee Steel Haulers January 2014 - Present
Central Parking System May 2006 - October 2013
Smith Barney 2003 - 2003
Skills
General Ledger, Account Reconciliation, Microsoft Excel, Financial Analysis, Budgets, Accounting, Accounts Payable, Financial Reporting, Customer Service, Forecasting, Microsoft Office, Accounts Receivable, Bank Reconciliation, Payroll, Accruals, GAAP, Journal Entries
Education
Middle Tennessee State University 2001 — 2005
Bachelor's Degree, Accounting and Finance
Pilot Flying J July 2014 - Present
Zombiez: Burgers & Ice Cream June 2014 - June 2014
Asurion March 2010 - June 2014
Pilot Flying J February 2010 - March 2010
Skills
Technical Support, Computer Hardware, Hardware Diagnostics, Customer Service, Customer Support, Managing Database, Concierge Services, Service Contract, Janitorial, Cashiering, Inventory Management, Pricing, Supervisory Skills, Customer Escalation..., Phone Etiquette, Avaya, Oracle Applications, Pegasystems PRPC, Linux, Windows, Apple, Knowledge-based Systems, Microsoft Office, Word Processing, Training Programs, Software, Computer Diagnostics, AS400 system, IEX Total View, Kronos Timekeeping, Virtual Assistance, Remote Access, Virus Removal, ADP E-Time, ADP Payroll
Education
Mohave Community College 2004 — 2009
Associate of Arts (A.A.), Psychology
Lake Havasu High School 2004 — 2007
High School, 3.5
Asurion August 2009 - Present
International Scholarship and Tuition Services, Inc. August 2004 - June 2009
Skills
SQL, SDLC, Business Analysis, Microsoft SQL Server, Visio, Process Improvement, Data Analysis, Business Intelligence
Education
Nashville State Community College 1996 — 1999
Trevecca Nazarene University 1994 — 1995
Asurion 2013 - Present
Asurion 2009 - 2013
Asurion 2004 - 2009
Gold's Gym 1999 - 2004
Skills
Vendor Management, Cross-functional Team..., Process Improvement, Strategic Sourcing, Management, Forecasting, Project Management, Product Management, Sourcing, Telecommunications, Customer Service, Contract Negotiation, Supply Chain Management, Supply Management, Leadership, Team Leadership, Strategic Planning
Education
Middle Tennessee State University
Jackson Hewitt Tax Service Inc. January 2015 - Present
Nissan August 2014 - Present
Nissan North America August 2012 - Present
Asurion November 2013 - March 2014
H&R Block January 2009 - January 2013
The PIC Group August 2010 - August 2012
TGASK, TG Automotive Sealing of Kentucky September 2007 - August 2009
Imperial Palace Casino May 2005 - May 2007
Skills
Proficient in Word and..., Interpersonal Skills,..., Leading/Directing,..., Customer Service,..., Analytical Abilities,..., Analysis, Tax, Software Documentation, Accounting, Management, Accounts Payable, Tax Returns, Payroll, Team Leadership, PowerPoint
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.73
University of Phoenix 2007 — 2010
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services, 3.2
Mississippi Gulf Coast Community College 2003 — 2007
Associate's degree, Accounting
HealthTrust Purchasing Group October 2011 - August 2014
Asurion December 2010 - July 2011
Asurion September 2008 - December 2010
Asurion August 2007 - August 2008
Nationwide Insurance January 2006 - January 2007
First Acceptance Corporation September 2003 - October 2005
Skills
Certified Scrum Master, Leadership, Team Leadership, Testing, Scrum, Agile Methodologies, SQL, Process Improvement, Cross-functional Team..., Quality Assurance, Integration, SDLC, Software Development, Analysis, Change Management
Education
Middle Tennessee State University 2000 — 2003
BBA, Finance/Insurance
Avis Budget Group June 2014 - Present
Avis Budget Group July 2013 - June 2014
Avis Budget Group August 2012 - July 2013
Asurion May 2011 - August 2011
Asurion May 2010 - August 2010
IEEE June 2008 - August 2008
XG Power Inc November 2005 - February 2008
Skills
Finance, Economics, Data Analysis, Sales, Forecasting, Macroeconomics, Microeconomics, Financial Analysis, PowerPoint, Microsoft Excel, Access, Social Networking, Leadership, Portfolio Management, Microsoft Word, Microsoft Office, Customer Service, Social Media, Research, SPSS, Brio Query, Strategy, Marketing, Analysis, Management
Education
Montclair State University 2014 — 2016
Master of Business Administration (M.B.A.), MBA
Penn State University 2008 — 2012
Bachelor’s Degree, Economics
2004 - 2008Bridgewater- Raritan High School
CompuCom January 2015 - Present
Top of the World Technologies October 2012 - Present
Asurion January 2014 - July 2014
Commonwealth Care Alliance May 2013 - January 2014
Steward Health Care March 2013 - April 2013
Amway Global 2012 - 2013
J.D. Associates November 2011 - November 2012
Tech Networks of Boston October 2011 - November 2011
Microsoft IT Academy December 2010 - November 2011
Florida PC & Repair May 2010 - December 2010
Skills
Software Installation, A+ Certified, Windows 7, XP, Windows Server 2008, Cisco Technologies, CompTIA A, Help Desk Support, Information Technology, Microsoft Certified..., Servers, Software Documentation, System Administration, System Deployment, Technical Support, Troubleshooting, Windows, Windows Server, Windows XP
Education
Mount Wachusett Community College 2011 — 2012
CIS, Computer Informations Systems
Shriver Job Corps 2010 — 2011
Technical, Advanced Computer Systems Administration
Jacksonville Job Corps 2010 — 2010
Certificate/ A+ Certification, Computer Servicing
Mississippi Gulf Coast Community College 2006 — 2008
Technical, Computer Servicing Technology
Pascagoula High School 2002 — 2005
Diploma
TASCO Sales Reps January 2013 - Present
Renal Advantage Inc. February 2012 - September 2012
Renal Advantage Inc. February 2012 - September 2012
Asurion May 2010 - May 2011
Asurion 2010 - 2011
Asurion October 2005 - May 2010
Asurion June 2005 - August 2005
Skills
Customer Service, Training & Development, Microsoft Office, PowerPoint, Vendor Management, Software Documentation, Visio, Data Analysis, SharePoint, Employee Relations, System Administration, Team Leadership, Leadership Development, Inventory Management, Operations Management, Sales, Management, Quality Assurance, Administrative..., Supervisory Skills, Payroll, Cross-functional Team..., Coaching, Data Entry, Outlook
Education
Middle Tennessee State University 2006 — 2011
Bachelor of Science, Business Education
Asurion November 2013 - Present
Asurion June 2013 - November 2013
Back Yard Burgers May 2012 - March 2013
Comdata January 2010 - January 2012
Comdata March 2008 - January 2010
Comdata March 2006 - March 2008
KPMG Audit January 2003 - March 2006
Skills
Financial Reporting, Internal Controls, Accounting, Forecasting, Sarbanes-Oxley Act, Financial Analysis, Auditing, Management, Process Improvement, Leadership, Finance, Cognos, Strategic Financial..., Microsoft Office, Lawson, Corporate Budgeting, Financial Forecasting, Food Cost Analysis, Controllers, Microsoft Excel, Budgets, Account Reconciliation, Analysis, Consolidation, Financial Planning
Education
Murray State University 1998 — 2002
Masters of Professional Accountancy
Murray State University 1998 — 2002
Bachelor of Science in Business, Accounting / Computer Information Systems
Parallon November 2014 - Present
Asurion January 2014 - October 2014
IBEX Global November 2012 - December 2013
Kmart Corporation November 2009 - June 2011
Coconut Bay Cafe September 2007 - May 2009
Skills
Bartending, Retail, Pet Supplies, Dog Grooming, Technical Support, Mobile Devices, Mobile Technology, Mobile Applications, Patient Registration, Registration
Education
Motlow State Community College 2008 — 2008
Coffee County Central High School 2004 — 2008
Asurion June 2014 - Present
Barnes & Noble (NOOK) August 2012 - Present
Xerox July 2012 - Present
OHL May 2013 - June 2014
Barnes & Noble July 2011 - July 2012
Dow Jones April 2010 - July 2011
United Health Group September 2009 - April 2010
Carrot November 2007 - September 2009
Design Solutions June 2001 - November 2007
Skills
Agile Methodologies, Web Services, Spring, Design Patterns, TDD, Continuous Integration, SOA, Programming, AJAX, JavaScript, REST, XML, JSON, Test Driven Development, CSS, JUnit, Maven, Java Enterprise Edition, SOAP
Education
Middlesex County College
W.W. Grainger June 2011 - Present
Central Transport June 2011 - December 2011
Asurion June 2010 - October 2010
Sprint, ACS April 2009 - June 2010
Pepsi Bottling Group September 2008 - March 2009
RJ Young Company January 2007 - September 2008
Education
Middle Tennessee State University
Computer Science
Middle Tennessee State UniversityComputer Science
Asurion April 2011 - Present
Asurion February 2008 - June 2011
Asurion November 2003 - January 2008
Skills
SDLC, Quality Center, Agile Methodologies, Requirements Analysis, Visio, Business Analysis, QTP, Software Quality..., ERP, SQL, Testing, MS Project, Leadership, Management, Software Project..., Scrum, Regression Testing, Data Warehousing, Requirements Gathering, SharePoint, Test Planning, Vendor Management, Quality Assurance, Waterfall, User Acceptance Testing, Integration, Microsoft SQL Server, Business Process, PMP, Process Improvement, Test Cases, Software Documentation
Education
Middle Tennessee State University 1998 — 2003
BBS, Computer Information Systems
Independent IT Contractor April 2010 - Present
Sullivan and Cogliano 2010 - 2011
GENCO April 2010 - April 2010
Asurion April 2009 - April 2010
Robert Half Technology 2010 - 2010
Dell Computer May 2005 - July 2007
State of Tennessee January 1998 - January 2005
High-Tech Institute August 2004 - August 2004
Southern Bread January 1991 - December 1997
Education
High-Tech Institute 2003 — 2004
AAS, Computer Networking/Information Technology
Middle Tennessee State University
Bachelor of Science, Recording Industry Management
The Ropella Group May 2014 - Present
Freelance Musician and Private Lesson Instructor August 2010 - Present
Asurion August 2012 - May 2014
Appletree Answers, a Stericycle Communication Solutions Company May 2010 - August 2012
Lakeside Baptist Church January 2009 - August 2012
Skills
Recruiting, Customer Service, Research, Executive Search, Technical Support, Microsoft Office, Customer Satisfaction, Customer Support, Telephone Skills, Talent Management, Data Entry, Sourcing, Telecommunications, Writing, Editing, Computer Proficiency, Social Networking, Microsoft Excel, Remote Troubleshooting, Social Media, Management Consulting, Typing, Music Education, Music Theory, Vocal Coaching, Songwriting, Telecommunications..., Digital Dictation, Education, Church Music, Music Ministry, Piano Education, Piano Playing, Accompaniment
Education
Southeastern University 2006 — 2011
Bachelor of Science, Music Education
Mississippi Gulf Coast Community College 2005 — 2006
Music Theory and Composition
Gautier High School 2001 — 2005
High School Diploma
Asurion October 2011 - Present
Asurion March 2006 - October 2011
Asurion October 2005 - March 2006
Skills
Wireless, Telecommunications, Mobile Devices, Cross-functional Team..., Product Management, Call Centers, Process Improvement, Customer Satisfaction, Program Management, Customer Experience, Project Management, Troubleshooting, Lean Manufacturing, Continuous Improvement, Kaizen, Management
Education
Motlow State Community College 2013 — 2015
Associate's degree, Business Administration and Management, General
Volunteer State Community College 2002 — 2003
Business/Commerce, General
ALK Abelló October 2013 - Present
Zions Bancorporation August 2012 - August 2013
Asurion August 2011 - August 2012
Massage Envy August 2009 - May 2011
Skills
Call Centers, Customer Service, Sales, Communication, People Skills, Microsoft Word, Typing, Multi Tasking, Organization, Banking, Data Entry, Teamwork, Customer Satisfaction, Telephone Skills, Microsoft Office, Microsoft Excel, Credit Cards, Critical Thinking, Payments, Highly detail oriented
Education
Towson University 2006 — 2007
Public Relations, Advertising, and Applied Communication
Morgan State University 2004 — 2006
Public Relations, Advertising, and Applied Communication
Walmart March 2014 - Present
McDonald's Corporation November 2012 - February 2013
Asurion August 2011 - March 2012
Franklin Collection Service March 2011 - July 2011
Jefferson Barracks National Cemetery June 2010 - September 2010
Skills
Time Management, Data Entry, Human Resources, Customer Service, Microsoft Office, Accounts Payable, Recruiting, PowerPoint, Employee Relations, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Research, Employee Benefits, HRIS
Education
Mississippi State University 2008 — 2010
Masters, Public Policy & Administration
Mississippi State University 2004 — 2008
Bachelor of Arts, Political Science
CSI Tech July 2008 - Present
Community Health Systems January 2011 - September 2014
Asurion 2008 - January 2011
Healthways December 2006 - July 2008
VitalChek July 2005 - December 2006
Cardinal Health 2000 - 2005
CNA 1997 - 2000
MCI 1994 - 1997
Education
Murray State University 1990 — 1996
BS, Business / Marketing
Lone Oak High School 1986 — 1990
Waddell & Reed February 2010 - Present
American College of Technology January 2010 - March 2010
State Street June 2008 - November 2008
JPMorgan March 2006 - June 2008
Asurion August 2004 - March 2006
MGJordan/AccountData February 2002 - August 2004
Todays Staffing 2000 - 2001
Skills
Talent Acquisition, Human Resources, Strategic Sourcing, Strategic Consulting, Relationship Management, Executive Placements, Strategic Communications, Corporate Communications, Succession Planning, Leadership Development, Building Business..., Communication, Non-profit Volunteer, Non-profit Boards, Team Mentoring, Employee Relations, Employee Training, Onboarding, IT Recruitment, Technical Recruiting, Financial Recruiting, Corporate Recruiting, Diversity & Inclusion, Applicant Tracking..., Leadership, Management, Training, Hiring, Recruiting, Deferred Compensation, Interviews, Internet Recruiting, Workforce Planning, Sourcing, Executive Search, Team Building, Employee Benefits, Resume Writing, New Hire Orientations, Employee Engagement, Screening Resumes, HRIS
Education
Webster University 2002 — 2006
MBA & MA, HR Management
Missouri Western State University 1994 — 1999
BA, English Literature
Marshall HS
Asurion July 2015 - Present
THIEL Audio May 2014 - July 2015
CollegeBookRenter.com November 2013 - May 2014
CollegeBookRenter.com January 2013 - November 2013
CollegeBookRenter.com March 2012 - January 2013
South Eastern Book Company May 2009 - March 2012
University Tees July 2007 - December 2009
Security Benefit July 2008 - August 2008
Skills
Microsoft Office, Social Media, Analysis, Customer Service, Microsoft Word, Public Speaking, Financial Modeling, Microsoft Excel, Budgets, Strategic Planning, Retail, PowerPoint, Research, Sales, Account Management, Management
Education
Murray State University 2011 — 2013
Master of Business Administration (MBA)
Murray State University 2005 — 2009
BS, Finance/Information Systems
Milly Creative March 2009 - Present
Asurion 2008 - Present
Unicorn Winery 2008 - 2010
SQN November 2003 - August 2008
DRCS August 2001 - November 2003
Sunny's Great Outdoors June 2000 - August 2001
Starkville Daily News May 1998 - May 2000
The Reflector February 1995 - April 1998
Skills
Graphic Design, Adobe Creative Suite, InDesign, Creative Direction, Logo Design, Account Management, Web Design
Education
Mississippi State University 1993 — 1998
BA, Communication, Print Journalism
MillerCoors July 2014 - May 2015
Asurion 2012 - 2014
Asurion 2006 - 2012
Asurion August 2004 - July 2006
State Farm September 2001 - May 2004
Skills
Insurance, Analysis, Leadership, Marketing, Process Improvement, Forecasting, Management, Call Centers, Risk Management, Property & Casualty..., Sales, Microsoft Excel, Microsoft Office, Financial Risk, Business Analysis, Financial Analysis, Business Planning, Health Insurance, Data Analysis, Cross-functional Team..., Program Management, Account Management, Fraud, Insurance Fraud, Corporate Fraud..., Credit Card Fraud, Fraud Detection
Education
University of Missouri-Kansas City
Bachelor of Business Administration (BBA), Business Administration and Management, General
Missouri State University 1994 — 1996
Biology/Biological Sciences, General - Chemistry minor
Maetrics, LLC May 2013 - Present
Thomas & Betts April 2013 - May 2013
Mission Health Systems, Inc January 2013 - May 2013
Medtronic Spine & Biologics August 2010 - November 2012
Medtronic Spine & Biologics February 2009 - August 2010
Independent Consultant May 2006 - March 2009
QinetiQ North America December 2008 - February 2009
Asurion April 2008 - January 2009
AIM Healthcare Services, Inc. May 2007 - April 2008
Harris Connect May 2006 - March 2007
Skills
Process Improvement, Cross-functional Team..., Six Sigma, Lean Manufacturing, Quality Assurance, FDA, Medical Devices, Quality Management, Continuous Improvement, Quality System, Product Development, Manufacturing, Leadership, DMAIC, Program Management, Project Management, Kaizen, Design of Experiments, FMEA, Data Analysis, Business Process..., 5S, Engineering, Innovation Development
Education
Middle Tennessee State University 1998 — 2002
MBA, Business Adminstration
Virginia Polytechnic Institute and State University 1990 — 1995
B.S., Industrial Engineering
Asurion September 2015 - Present
Mars Petcare May 2013 - September 2015
LifePoint Hospitals 2011 - 2013
Deutsche Bank April 2002 - September 2010
GE Medical Systems Clinical Services 1998 - 2000
Trinity Marine Products, Inc. 1994 - 1997
Skills
Human Resources, Recruiting, Applicant Tracking..., Building Relationships, Committed to..., Courtesy, Customer Service, Employee Benefits, Employee Relations, Leadership, Management, Onboarding, Payroll, Talent Acquisition, Vendor Management, New Hire Orientations
Education
Murray State University 1977 — 1978
Hopkinsville Community College 1976 — 1977
Asurion July 2007 - Present
Asurion September 2008 - December 2010
Education
Middle Tennessee State University 1999 — 2002
B.A., Finance/Insurance
SiteHawk May 2015 - Present
Asurion January 2012 - February 2015
Asurion January 2012 - April 2013
LRS Consulting Services at Levi, Ray, & Shoup January 2012 - June 2012
iHeartMedia March 2011 - January 2012
LAN International 1998 - 2008
Skills
Agile Methodologies, Scrum, Visio, Project Management, SDLC, SharePoint, Program Management, Advertising, Customer Service, Business Analysis, Team Leadership, SQL, Radio, Software Quality..., Quality Assurance, Management, Business Process, Requirements Gathering, Leadership, Cross-functional Team..., Agile Project Management, Mobile Devices, Vendor Management, Training, TFS, XML, Integration, Testing, Microsoft SQL Server, Test Planning, Software Development, User Acceptance Testing, Software Documentation, Enterprise Software, Project Portfolio..., Requirements Analysis, Sales, Databases, Team Building, Software Project..., Business Intelligence, Access, Business Process..., Process Improvement, Product Development, Project Planning, Product Management, PMP, MS Project
Education
Nashville State Community College
High School Equivalency Diploma, General Education
Paramount High School 1980 — 1982
General Education
Asurion October 2014 - Present
Asurion August 2013 - June 2015
Sutherland Global Services October 2011 - April 2013
Unisys Corporation July 2012 - December 2012
Monroe Community Colllege February 2007 - October 2011
Skills
Technical Support, Leadership, Troubleshooting, Call Centers, Microsoft Office, Active Directory, Software Installation, Help Desk Support, Mobile Devices, Wireless Networking, Customer Support, Operating Systems, PC Hardware, Software Support, Web Design, Microsoft Exchange, Windows XP Pro, Hardware Installation, Problem Management, Training, Customer Experience, Time Management, Customer Service, Information Technology, Computer Hardware, ITIL, Printers, Windows 7, Windows XP
Education
Monroe Community College 2007 — 2011
Associate in Science, Information Technology
Education University Kabul, Afghanistan 2002 — 2006
Bachelor's degree, English Language and Literature, General
Faulkner Mackie & Cochran January 2015 - April 2015
Asurion June 2014 - August 2014
Target October 2013 - December 2013
American Center for Outreach January 2013 - May 2013
Kroger June 2011 - May 2013
Skills
Microsoft Office, Customer Service, Research, Spreadsheets, Project Management
Education
Middle Tennessee State University 2014 — 2015
Master's Degree, Accounting
Middle Tennessee State University 2011 — 2014
Bachelor's Degree, Accounting, 3.74/4.00
DB&A - DeWolff, Boberg & Associates, Inc February 2015 - Present
Genesee A&B July 2014 - February 2015
Unipres USA, Inc. January 2014 - 2014
Mahle Filters September 2012 - December 2013
Akebono-Brake January 2012 - 2012
Asurion May 2009 - November 2011
Skills
Leadership, Interpersonal, Business Communications, Sales, Marketing, Transportation, 3PL, Critical Thinking, Logistics, Continuous Improvement, Automotive, Team-oriented, Warehousing, Customer Service, Cross-functional Team..., Customer Satisfaction, Employee Training, Inventory Management, Operations Management, Six Sigma, Team Building, Team Leadership, Teamwork, Management, Microsoft Excel
Education
Middle Tennessee State University 2005 — 2008
Bachelor, Business Administration; Management
Jacksonville High School 2001 — 2003
High School Diploma
Weichert Realtors-The Andrews Group July 2014 - Present
Asurion 2003 - 2014
Party City February 2001 - March 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Soldering
Education
Motlow State Community College 2003 — 2005
Associate of Science (AS), General Studies
Smyrna High School 1998 — 2002
Academic College Preparatory Degree
Asurion 2014 - Present
Education
Missouri Western State University
Industrial Engineering
Asurion June 2015 - Present
Vanderbilt Temporary Services March 2014 - May 2014
Walgreens December 2013 - March 2014
Tennessee Family Solutions July 2013 - March 2014
T-Mobile November 2010 - July 2013
Comcast Cable March 2007 - September 2009
Metro General Hospital August 2008 - January 2009
FedEx Ground September 2005 - May 2007
Metro Parks and Recreation June 2000 - August 2005
Skills
Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Team Leadership, Troubleshooting, Customer Retention, Invoicing, VoIP, Sales, Direct Sales, Team Building, Account Management, Technical Support, Time Management, Leadership, Project Management, Data Entry, Problem Solving, Solution Selling, Sales Operations, Telecommunications, Mobile Devices, Telephone Skills, Microsoft Office, Training, Wireless, Outlook
Education
Tennessee State University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Nashville State Community College 2012 — 2014
Associate of Science (A.S.), Healthcare Management
Tn Technology Center 2010 — 2010
Certificate of Phlebotomy, Phlebotomy Technician/Phlebotomist
Whites Creek HS
Asurion June 2014 - Present
Asurion November 2012 - June 2014
Asurion July 2011 - November 2012
Asurion November 2009 - July 2011
Asurion November 2008 - November 2009
Skills
Business Analysis, Vendor Management, Telecommunications, Product Management, Wireless, Mobile Devices, Cross-functional Team..., Process Improvement, Requirements Gathering, Program Management, Data Analysis, Project Management, SQL, Management, Team Building, Leadership, Microsoft Excel, Team Leadership, Business Process..., Microsoft Office, Customer Service, SharePoint
Education
Middle Tennessee State University 1999 — 2003
Metro Parks Nashville November 2013 - Present
Asurion May 2014 - October 2014
Samaritan Ministries February 2013 - November 2013
Volunteers of America February 2012 - July 2013
Metropolitan Action Commission June 2012 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Leadership, Social Media, Team Building, Nonprofits, Community Outreach, Coaching
Education
Middle Tennessee State University 2007 — 2013
Bachelor of Applied Science (B.A.Sc.), Liberal Arts and Sciences/ Concentration in Social Work
HSN May 2013 - Present
Asurion March 2011 - May 2013
Zale / Piercing Pagoda February 2011 - May 2011
Convergys March 2007 - February 2011
Great Lakes Shuttle October 2006 - March 2007
The Home Depot June 2006 - March 2007
Quiznos March 2005 - July 2006
McDonald's Corporation December 2004 - March 2005
Aafes Inc December 2001 - December 2004
Mountain Vista Apartments June 2001 - December 2001
Skills
Customer Satisfaction, Customer Service, Sales, Call Centers, Customer Retention, Customer Experience, Work At Home, Remote Access, Leadership, Data Entry, Telecommunications, Alternative Dispute..., Search Engines, Online Gaming, Microsoft Excel, Outlook, Team Leadership, Microsoft Office, Word Processing, Communication, Time Management, 55-60 WPM/ 270 CPM, 9000 KPH 10-key
Education
Nashville State Community College 2015 — 2016
Associate's Degree, General Studies
Business Computer Training Institute 2002 — 2002
Technical Certificate, Computer Software and Media Applications
Royal Trucking Co - North America June 2014 - Present
Asurion October 2011 - April 2014
Columbus-Lowndes Library System September 2006 - April 2010
City of West Point, MS May 1997 - September 2005
Skills
Computer Networking, IT Infrastructure..., Computer Hardware..., Network Troubleshooting, Network Traffic Analysis, User Management, Resource Management, System Testing, Microsoft Office, Dameware, Telecommunications, Infrastructure, Networking, Troubleshooting, Windows Server
Education
Mississippi University for Women 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
Kelly Services July 2015 - Present
Mount Olive Missionary Baptist Church April 2015 - Present
Apple August 2014 - July 2015
Asurion April 2011 - October 2013
Skills
Customer Retention, Customer Satisfaction, Call Centers, Customer Experience, Training, Telecommunications, Vendor Management, Technical Support, Time Management, Workforce Management, Customer Support, Contact Centers, Process Improvement, Team Leadership, Sales, Customer Service, Troubleshooting, Leadership, Cross-functional Team..., Microsoft Excel, Team Building, Mobile Devices, Wireless, Retail, Management, CRM, Account Management, Sales Operations, PowerPoint
Education
Mississippi University for Women 2003 — 2007
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Asurion April 2014 - Present
SFJAZZ December 2011 - December 2011
SAY Media March 2011 - August 2011
Apple Inc. January 2009 - February 2010
Joan Buchanan for Assembly September 2008 - November 2008
Berkeley Student Cooperative August 2007 - December 2007
University Students' Cooperative Association August 2006 - May 2007
University Students' Cooperative Association September 2006 - April 2007
Peralta Community College District June 2006 - August 2006
Peralta Community College District March 2005 - May 2006
Skills
Technical Support, System Administration, Mac OS X, Windows Server, Microsoft Office, Windows 7, Unix, DOS, InDesign, Newsletters, Budgets, Wordpress, OS X, Windows, Active Directory, Android, iOS, Windows Phone, Blackberry, Windows Server 2003, Desktop Support, Supervisory Skills, Budget Management, Help Desk Support, Computer Hardware, System Deployment, Software Installation, Mac OS X Server, Nonprofits, iPhone, Computer Repair, Leadership
Education
Nashville State Community College 2015 — 2017
Associate of Arts (A.A.), Political Science
Metropolitan Action Commission of Nashville and Davidson County 2013 — 2013
High School Equivalency Diploma
Laney College 2004 — 2005
Certificate of Completion, Computer Information Systems
Asurion TechnicianAsurionAugust 2014 - Present
Christian Care Center July 2013 - June 2014
Shop NBC March 2012 - June 2013
Affiliated Computer Systems December 2008 - March 2012
Education
Middle Tennessee State University 2006 — 2008
Psychology
Asurion January 2014 - Present
Asurion August 2003 - January 2014
Missouri Western State University February 2002 - July 2003
Skills
Marketing Communications, Leadership, Process Improvement, Customer Experience, Account Management, Cross-functional Team..., Mobile Devices, Vendor Management, Customer Service, Telecommunications, Business Analysis, Analytics, Call Centers
Education
Missouri Western State University 1999 — 2003
BS, English and Public Relations
University of Missouri-Columbia 1998 — 1999
Business
Asurion June 2015 - Present
Asurion July 2012 - Present
Asurion November 2009 - July 2012
Cinram October 2005 - November 2008
Dana Holding Corporation November 2000 - October 2005
Tennessee Farmers Cooperative June 1986 - October 2000
Skills
Quality Control, Continuous Improvement, Cross-functional Team..., Customer Satisfaction, Lean Manufacturing, Vendor Management, Kaizen, Team Leadership, Logistics, Troubleshooting, Warehouse Management, Distribution Center..., Kanban, Project Management, Telecommunications, Positive Can-do Attitude, High Performance Teams, Talent Management, Customer Service, Interviews, Inspection, Key Performance..., Logistics Management, Organization, Strategic Planning, PDCA, Financial Planning, Personnel Management, Leadership, Management, Process Improvement, Operations Management
Education
Middle Tennessee State University 1980 — 1985
Bachelor of Science (BS), Agricultural Business and Management
Nissan North America October 2014 - Present
ServiceSource September 2013 - October 2014
Asurion January 2011 - February 2013
Skills
Bilingual-English/Spanis..., Team-oriented, Microsoft Applications, PowerPoint, Process Improvement, Microsoft Excel, Microsoft Office, Training, Engineering, Microsoft Word, Leadership
Education
Middle Tennessee State University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering
Asurion November 2014 - Present
Holy Apostles Church September 2014 - Present
HealthWise Family Chiropractic April 2008 - November 2014
Archdiocese of Milwaukee May 2014 - October 2014
Women Leadership Institute September 2013 - May 2014
Summit Childrens Program September 2012 - December 2012
Clement Manor Nursing Home March 2005 - April 2008
Skills
Social Media, Public Speaking, Team Leadership, Time Management, Social Media Marketing, PowerPoint, Strategic Communications, Video Production, Visual Communication, Internal Communications, Communication Skills, Facebook, Leadership, Social Networking, Newsletters
Education
Mount Mary University 2008 — 2014
Major:Communication; Minor : Theology, Organizational Communication, General, Senior
Asurion December 2013 - Present
Skills
Management
Education
Motlow State Community College 2014 — 2018
Asurion April 2015 - Present
FleishmanHillard July 2013 - Present
Express Scripts November 2011 - July 2013
Archer Daniels Midland Company January 2009 - November 2011
The ServiceMaster Co. February 2007 - October 2008
Mid-America Apartment Communities 2000 - 2006
Skills
Strategic Communications
Education
Vanderbilt University - Owen Graduate School of Management 2003 — 2005
Executive MBA
Mississippi University for Women 1998 — 2000
BA, Journalism/PR
Asurion February 2015 - Present
Asurion February 2014 - February 2015
Asurion June 2012 - January 2014
5LINX Enterprises, Inc. January 2008 - July 2012
Frontier / Global Crossing July 2001 - December 2007
Frontier / Global Crossing February 2001 - July 2001
Skills
Telecommunications, Customer Satisfaction, Cisco, VoIP, Call Center, LAN/WAN, Wireless, TCP/IP, MPLS, SIP, TDM, Dedicated Circuit, Unix, Linux, Ubuntu, Fedora, Novell, Mac OS X, iOS, MS-DOS, Windows 7, Window Vista, NT 4.0, Windows XP Professional, Windows Server 2003, Android, Cisco IP Phones, M6, Broadsoft, Sonicwall, Adtran, Polycom, Telxon, MS Office Suite, Open Office, IPPLAN, A+ Certified, CNA, MCP, SIP Trunking, Switches, Windows Server, LAN-WAN, Microsoft Certified..., Computer Hardware, Cisco Technologies, Routers, XP, Troubleshooting, Microsoft Office
Education
Monroe Community College 1994 — 1999
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
Gates-Chili High School[ 1986 — 1990
Kelly Services March 2014 - Present
Asurion October 2007 - August 2012
Valley Services, Inc. August 2002 - March 2007
Arthur Andersen, LLP March 2000 - July 2002
Snelling Personnel January 1999 - November 1999
Manpower, Inc. July 1996 - January 1999
Skills
Internet Recruiting, Talent Acquisition, Applicant Tracking..., Employee Relations, Human Resources, Onboarding, Training, College Recruiting, Recruiting, Management, Customer Service, Team Building, Technical Recruiting, Leadership
Education
Mississippi State University 1994 — 1996
Bachelor of Business Administration (B.B.A.), Marketing
Northeast Mississippi Community College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
Asurion May 2014 - Present
Gannett June 2011 - May 2014
World Wildlife Fund April 2011 - June 2011
Reverb Networks 2010 - March 2011
Star Technologies Corp March 2006 - December 2010
Freddie Mac November 2005 - March 2006
U.S. Administration on Aging August 2004 - November 2005
ICF International May 2001 - August 2004
Telco Communications 1995 - 1999
Skills
HTML + CSS, JavaScript, jQuery, User Interface Design, CSS, User Experience, User Interface, Web Development, HTML, Web Applications, Web Analytics, Dreamweaver, Flash, E-commerce, Front-end, Information Architecture
Education
Montgomery College 1992 — 1994
Computer Science
Universidad de San Carlos de Guatemala 1989 — 1992
BS, Communications
Asurion March 2015 - Present
Asurion October 2013 - Present
Asurion April 2013 - October 2013
Asurion August 2011 - April 2013
CIGNA Government Services (CGS) January 2005 - August 2011
Setech, Inc. August 2001 - January 2005
Skills
Call Centers, PMO, Six Sigma, Process Engineering, Business Process..., Cross-functional Team..., Requirements Analysis, Business Analysis, Team Building, Visio, Continuous Improvement, Business Process, Project Management, Process Analysis, Process Improvement, Vendor Management, Business Process Mapping, Lean Manufacturing, Analysis, Project Planning, Management, Software Documentation, Program Management, MS Project, Quality Assurance, Change Management, PMP, Quality Management, Requirements Gathering, SharePoint, Project Portfolio..., Operational Excellence, Black Belt, Process Simulation, SDLC, Leadership, Software Project..., Team Leadership, Testing, Certified Scrum Master..., Lean IT, Agile Project Management, DMAIC, Data Analysis, Operations Management, User Acceptance Testing, ISO
Education
Middle Tennessee State University 1996 — 2002
B.S., Criminal Justice, International Relations, Psychology
D.A. Davidson Companies December 2014 - Present
D.A. Davidson Companies June 2013 - Present
D.A. Davidson Companies July 2012 - Present
D.A. Davidson Companies March 2009 - July 2012
D.A. Davidson Companies January 2007 - March 2009
Asurion September 2003 - April 2006
Skills
SAN, Windows Server, IT Management, Dell Switches, Microsoft Exchange, Enterprise Storage, High Availability..., Blade Servers, Data Center, Datacenter..., Troubleshooting, High Availability..., Infrastructure..., Networking, Replication Technologies, VMware, Blade Technology, VMware Infrastructure, Enterprise Architecture, Storage, Storage Architecture, Storage Area Networks, System Administration, Help Desk Support, Virtualization, Server Architecture, Disaster Recovery, Hardware, VMware ESX, Network Administration, Servers, Replication, Systems Engineering, Backup Exec, Data Protection Manager, Hyper-V, Dell PowerEdge Servers, Technical Support, Server Administration, Active Directory, vSphere, iSCSI, WSUS, Enterprise Software, DHCP, Backup Solutions, Network Design, TCP/IP, SFTP, SQL Server Management...
Education
Montana Tech of the University of Montana 2001 — 2002
Networking, CCNA
Fort Benton High School 1997 — 2001
Diploma
Parallon Business Solutions March 2013 - Present
inBusiness Services January 2012 - January 2013
Onlife Health February 2011 - December 2011
HCA January 2010 - September 2010
Simplex Healthcare December 2008 - December 2009
HCA August 2008 - December 2008
Gallagher Financial Systems, Inc. August 2005 - June 2008
Asurion August 2000 - August 2005
Media Play July 2000 - March 2001
TransPlatinum Service Corp June 1998 - July 2000
Skills
Quality Center, QTP, Test Automation, Test Director, Test Cases, Software Quality..., Documentation, Test Planning, Regression Testing, User Acceptance Testing, SQL, Agile, TFS, Requirements Analysis, Scrum, SDLC, Microsoft Office, VBScript, Defect Tracking, Business Requirements, Manual Testing, Test Strategy, Test Execution, Web Testing, Waterfall, Black Box Testing, Test Management, Agile Testing, Integration Testing, Visual Basic, System Integration..., Bug Tracking, Exploratory Testing, UI testing, Test Estimation, Requirements Gathering, Load Testing, Test Tools, Software Documentation, Microsoft Test Manager..., Microsoft Visual Studio..., CRM, Healthcare Information..., System Testing, Integration, Healthcare Information..., Agile Methodologies, Testing Tools, Usability Testing, Crystal Reports
Education
Nashville State Community College 2001 — 2005
Associate of Applied Science, Computer Information Systems - Programmer
New Horizons 2003 — 2003
SQL
Mount Juliet High School 1989 — 1993
High School Diploma, General Studies
Asurion December 2014 - Present
Asurion May 2013 - December 2014
Asurion May 2008 - May 2013
Sprint Nextel March 2008 - May 2008
Sprint Nextel February 2007 - March 2008
Sprint Nextel September 2005 - February 2007
Sprint January 2005 - September 2005
Sprint August 2000 - December 2004
Famous Barr 1997 - 2000
Skills
Telecommunications, Wireless, Marketing Communications, Salesforce Training, Direct Marketing, Sales Operations, Sales Process, Leadership, Sales, Sales Management, Management, Cross-functional Team..., Business Development, Competitive Analysis, Marketing, Forecasting, Program Management, Customer Satisfaction, Training, Retail, Strategic Planning, Strategic Partnerships, Budgets, Product Marketing, Direct Sales
Education
Webster University 1999 — 2002
MBA, Business
Missouri State University 1992 — 1996
BS, Communications Management
Parkway West 1988 — 1992
Nissan North America July 2014 - Present
Express Employment Professionals 2013 - July 2014
Asurion 2005 - 2012
MAHLE Filter Systems 1994 - 2005
Bridgestone 1990 - 1994
Skills
Talent Acquisition, Human Resources, Taleo, Applicant Tracking..., Sourcing, Benefits Negotiation, Lean Manufacturing, Recruiting, Talent Management, Technical Recruiting, Leadership, Interviews, Internet Recruiting, Employee Relations, Onboarding, Networking, Social Media, Consulting, Account Management, Employer Branding, HR Metrics, Process Improvement, Training, HR Policies, Workforce Planning, Teamwork, Resume Writing
Education
Middle Tennessee State University 2009 — 2012
Master's degree
Middle Tennessee State University 1985 — 1989
Bachelor of Business Administration (BBA), Business Management
J.P. Morgan January 2012 - Present
TEKsystems April 2011 - January 2012
Asurion June 2000 - November 2010
Skills
SQL, Requirements Analysis, Agile Methodologies, Wireless, Microsoft SQL Server, SDLC, Software Development, Process Improvement, T-SQL, Vendor Management, Business Analysis, Test Planning, Quality Center, Visio, Business Requirements, Requirements Gathering, Management, Software Project..., Integration
Education
Missouri State University 1993 — 1996
Bachelors of Science, Insurance and Risk Management
SOUTHWEST STATE UNIVERSITY 1992 — 1993
Asurion April 2009 - Present
Sierra Wireless January 2008 - April 2009
MarketSource/Nokia Inc. November 2004 - September 2007
GFC July 2002 - October 2004
Qwest Communications 2001 - 2002
Skills
Wireless, Cross-functional Team..., Marketing Strategy, Product Management, CRM, Sales, Management, Direct Sales, Selling, Business Development, Customer Satisfaction, New Business Development, Leadership, Sales Operations, Marketing, Account Management
Education
Montclair State University 2013 — 2015
Master of Business Administration (M.B.A.), Organizational Leadership
New Jersey City University
Bachelor, Business Administration - Marketing
Asurion December 2009 - Present
Asurion May 2008 - December 2009
Deloitte Consulting 2007 - 2007
Global Contract Manufacturing 2004 - 2006
Delphi Automotive 1999 - 2004
Skills
Program Management, Cross-functional Team..., Product Management, Strategic Planning, Supply Chain Management, New Business Development, Business Strategy, Operations Management, Competitive Analysis, Forecasting, Process Improvement, Strategy, Business Process..., Management Consulting, Business Development
Education
Vanderbilt University - Owen Graduate School of Management 2006 — 2008
Master of Business Administration (MBA)
Nanyang Technological University 1995 — 1999
BSME, Mechanical Engineering
Asurion – Technology and Logistics Center March 2009 - Present
Asurion November 2005 - March 2009
Asurion November 2005 - March 2009
Asurion November 2004 - November 2005
Skills
Word, Excel, PowerPoint, Axapta, Access, Microsoft Office, Outlook, Microsoft Excel
Education
Columbia Central High School
HS Diploma
Motlow State Community College
A.A.S, Web Technology
Asurion July 2014 - Present
CenturyLink Technology Solutions (formerly Savvis) 2012 - 2014
Cox Communications - Cox Business 2010 - 2012
Verizon (formerly MCI) 1999 - 2009
Skills
Product Lifecycle..., Business Development, Leadership, Conflict Resolution, Product Management, Telecommunications, Product Marketing, Product Launch, Program Management, VoIP, Strategic Partnerships, Cloud Computing, SaaS, Cross-functional Team..., Product Development, Marketing, Management, Team Building, Mobile Devices, Project Management
Education
Montgomery College
Computer Science
St. Mary's College of Maryland
English, Psychology
Nissan North America May 2014 - Present
Nissan North America May 2009 - April 2014
Nissan North America May 2006 - May 2009
Asurion 2002 - 2006
Skills
Process Improvement, Financial Analysis, Team Building, Sarbanes-Oxley Act, Forecasting, Financial Reporting, Automotive, Variance Analysis, Accounting, Auditing, Leadership, Budgets, Finance, Cost Accounting, Internal Controls
Education
Millsaps College
Asurion August 2007 - Present
Asurion August 2006 - August 2007
Education
Murray State University 1995 — 1997
Asurion June 2004 - Present
Skills
Customer Satisfaction, Customer Service, Call Center, Telecommunications, Software Documentation, Vendor Management, Recruiting, Process Improvement, Call Centers, Training, Customer Experience, Troubleshooting, Leadership, Negotiation, Team Leadership, Cross-functional Team...
Education
Murray State University 1979 — 1983
BA, political science, French; minor in journalism
Asurion April 2012 - Present
N.E.W. Customer Service Companies, Inc August 2003 - April 2012
Skills
Call Center, Customer Service, Team Building, Analysis, Business Analysis, Workforce Management, Process Optimization, Call Centers, Training, Process Improvement, Customer Satisfaction, IEX, Operations Management, Process Scheduler, Forecasting, Vendor Management, Performance Management, Customer Experience, CRM
Education
Post University 2011 — 2012
Bachelor of Science (B.S.), Computer Information Systems - Software Development
Montana State University-Bozeman
Industrial & Mgmt Engineering
Fairfield High School
HS Diploma, college prep
Carroll College
Math/Engineering
Asurion June 2006 - Present
Education
Mississippi State University 1979 — 1981
BPA, Accounting
East Mississippi Community College 1977 — 1979
AA, Accounting
Asurion January 2014 - Present
Asurion August 2012 - Present
Asurion July 2010 - August 2012
Ernst & Young July 2002 - July 2010
andersen 1996 - 2002
Skills
Auditing, SEC filings, Sarbanes-Oxley Act, Sarbanes-Oxley, US GAAP, CPA, Financial Reporting, Internal Controls, Financial Analysis, Financial Modeling, GAAP, Business Analysis, Accounting
Education
Murray State University 1987 — 1991
Asurion January 2006 - Present
DST Systems lock/line March 2002 - January 2006
Lockton Companies lock/line October 2000 - March 2002
Skills
Customer Service, Communication Skills, Strategic Planning, Community Outreach, Change Management, Motivation, Technical Writing, Leadership, Management, Start-ups, Operations Management, Coaching, Interviews, Enterprise Software, Executive Management, Training, Team Leadership, Vendor Management, Process Improvement, Call Centers, Microsoft Word, Microsoft Office, Quality Assurance, Program Management, Insurance, Team Building, Customer Experience, Cross-functional Team...
Education
Missouri Western State University 1994 — 1996
Asurion August 2005 - Present
Sprint PCS September 1999 - March 2005
Education
Middle Tennessee State University
BS, Business Administration and Marketing
Asurion 2010 - Present
Gresham, Smith and Partners 2006 - 2009
Dean & Dean Architects/Associates 2005 - 2006
Foil Wyatt Architects and Planners PLLC 2001 - 2005
Education
Mississippi State University
Bachelor of Architecture (B.Arch.)
Asurion July 2011 - Present
GENCO August 2009 - February 2011
Dell August 1999 - August 2009
US Army September 1993 - February 1997
Skills
Analytical Skills: Six..., Cross-functional Team..., Manufacturing
Education
Middle Tennessee State University 2000 — 2009
Bachelor of Science (B.S.), Industrial Engineering Technology
RETS Electronic Institute 1997 — 1999
Associates, Electronics Engineering
Asurion July 2010 - Present
Education
Middle Tennessee State University 2002 — 2011
B.S., Criminal Justice Administration
Heritage Medical Center December 2013 - Present
Asurion October 2013 - December 2013
Community Health Systems November 2011 - October 2013
Riverwind Productions and Consulting January 1998 - November 2011
LifeWay Worship March 2009 - May 2010
Skills
Musician/Arranger/Compos..., Computer Specialist, Orchestration, Orchestral Programming, Music, Music Production, Songwriting, Social Networking, Healthcare Information..., Healthcare Information..., Computer Science, Music Industry, Musicians, Servers, Vocal, Technical Support, Pro Tools, Pianist, Keyboards, Studio Recording, Troubleshooting, Guitar, Recording, Piano, Audio Editing, Vocalist, Singing, Music Theory, Guitarist, Drums, Band, Audio Engineering, Audio Post Production
Education
Murray State University 1988 — 1992
B.S., Radio/TV Production
Asurion April 2012 - Present
Asurion January 2010 - April 2012
General Motors March 2006 - February 2010
General Motors August 2005 - November 2005
General Motors February 2004 - August 2005
General Motors June 2002 - February 2004
General Motors August 2000 - June 2002
Skills
Process Improvement, Continuous Improvement, Operations Management, 5S, Leadership, Access, Project Management, Root Cause Analysis, Lean Manufacturing, Cross-functional Team..., Automotive
Education
Murray State University 1989 — 1993
BA, Organizational Communication
La Bella Vida Photography January 2009 - Present
Asurion January 2007 - January 2009
Skills
Microsoft Office, Social Media, Photoshop, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Event Planning, Public Speaking, Final Cut Pro, Research, Facebook, Acting, Social Networking, Music, Teamwork, Event Management, Editing, Singing, HTML, Photography
Education
Middle Tennessee State University 2005 — 2009
Bachelor of Liberal Arts, Sociology, Double Minor: Mass Communication, African American Studies
Antioch High School 2001 — 2005
Honors Degree University Path, 9-12th
Asurion 2014 - Present
Asurion August 2013 - December 2014
Asurion January 2012 - August 2013
Asurion January 2011 - December 2011
Regions Financial Corporation April 2007 - December 2010
Regions Financial Corporation February 2006 - April 2007
Skills
Talent Management, Talent Acquisition, Recruiting, Employee Relations, Team Leadership, Customer Retention, Process Improvement, Leadership, Workforce Planning, Customer Satisfaction, Human Resources, Onboarding, Applicant Tracking..., HRIS, Management, Employee Engagement, Call Centers, Performance Management
Education
Middle Tennessee State University
BA, Business Management
Asurion June 2006 - August 2015
Asurion June 2006 - April 2008
Dollar Loan Center September 2003 - December 2005
Skills
Customer Service, Account Management, Business Development, Customer Retention, Customer Satisfaction, Inventory Management, Leadership, Management, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Word, Operations Management, Outlook, Recruiting, Retail, Sales, Sales Operations, Sales Management, Strategic Planning, Team Building, Training
Education
Mount Marty College
eviCore healthcare July 2015 - Present
eviCore healthcare December 2014 - July 2015
Asurion May 2012 - December 2014
ModusLink 2008 - May 2012
Skills
Supply Chain Management, Warehousing, 3PL, Continuous Improvement, Process Improvement, Customer Satisfaction, Change Management, Logistics Management, Operations Management, Six Sigma, Budgets, Supply Chain, Cross-functional Team..., Lean Manufacturing, Logistics, SAP, Team Leadership, Team Building, Inventory Management, Business Process..., Forecasting, Warehouse Management, Vendor Management, Supply Chain..., Management, Kaizen, Inventory Control, Strategic Sourcing, Materials Management, 5S, Value Stream Mapping, Procurement, Supply Management, Leadership, ERP, Manufacturing, Outsourcing, Transportation, Process Engineering, P&L Management, Contract Negotiation, Reverse Logistics
Education
Murray State University 1995 — 2000
Bachelor of Science (B.S.), Business Administration, Management and Operations
Vanderbilt University August 2015 - Present
Apex Systems @ Vanderbilt University March 2015 - August 2015
Asurion April 2014 - January 2015
CGS Administrators, LLC June 2011 - April 2014
Dell 2006 - 2010
Comcast Cable 2003 - 2006
Skills
Computer Hardware, Troubleshooting, Windows 7, Call Centers, Technical Support, Help Desk Support, Windows XP, Hardware, Laptops, Active Directory, Dell Computers, Customer Satisfaction, Software Documentation, A+ Certified, XP, Servers, Printers, Process Improvement, Call Center, A Certified
Education
Nashville State Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Communication Technology
Asurion July 2015 - Present
DTI LLC May 2015 - July 2015
Ricoh Americas Corporation August 2014 - April 2015
KOJU Tech Solutions, LLC June 2014 - August 2014
Grand Mart International August 2012 - February 2014
Capital One February 2011 - August 2012
Skills
PHP, MySQL, Adobe Coldfusion, Adobe Photoshop, Adobe Dreamweaver, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Outlook, Weight Training, Nutrition, Data Analysis, Data Entry, Automotive Engineering, Data Management, Photoshop, Outlook, Citrix XenApp
Education
Montgomery College 2012 — 2014
Associate's Degree, Database Systems
Paramount Transportation Systems August 2013 - Present
The Pasha Group October 2011 - July 2013
Sunshine Litigation Services March 2007 - March 2011
Asurion April 2004 - November 2006
Mission Management January 2003 - March 2004
Skills
Audio Editing, Social Networking, Pro Tools, Audio Engineering, Facebook
Education
Middle Tennessee State University 2001 — 2004
Bachelor of Science, Music Business / Marketing / Mass Communications
Community Health Systems March 2014 - Present
Community Health Systems November 2012 - February 2014
NCI, Inc. January 2010 - November 2012
Asurion May 2009 - December 2009
Skills
SAS Base, Microsoft Excel, Data Analysis, Statistics, Modeling, Business Analytics, Narrative Briefs, Analytics, Access, Visio
Education
Middle Tennessee State University 2007 — 2008
Non-Degree Studies, Accounting, Information Systems, Actuarial Science - Finance, 3.85 / 4.0
Middle Tennessee State University 1987 — 1990
Master of Science, Mathematics - Statistics Emphasis, 3.688 / 4.0
Middle Tennessee State University 1984 — 1987
Bachelor of Arts (BA), Mathematics and Economics (Double Major), 3.588 / 4.0
Buffaloe & Associates, PLC February 2005 - Present
Asurion August 2004 - December 2004
Questar Staffing April 2004 - July 2004
Skills
Internet, internet, Microsoft...
Education
Nashville State Community College 2004 — 2007
Certificate Program, Medical Office Management/Administration
Smyrna High School 1971 — 1974
diploma, Business/Office Automation/Technology/Data Entry
Blakeford at Green Hills 2009 - 2012
Asurion December 2006 - March 2008
Skills
Medical Terminology, Healthcare Management, Healthcare, Social Media Marketing, Sales Operations, Non-profits, Final Cut Pro, Camera Operating, Video Editing, Health Insurance, Employee Benefits, Employment Law, Employee Relations, Employee Management, Long-term Care, Long Term Care Insurance, Long Term Acute Care, Skilled manager, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Public Speaking, Public Relations, Business Analysis, Project Planning, Project Management, Project Coordination
Education
Middle Tennessee State University 2001 — 2005
Bachelor of Applied Science (BASc), Public Relations, Advertising, and Applied Communication
Asurion August 2013 - Present
N.E.W. Customer Service Companies, Inc February 2012 - August 2013
N.E.W. Customer Service Companies, Inc February 2011 - February 2012
N.E.W. Customer Service Companies, Inc December 2007 - February 2011
Skills
ITIL Service Strategy, Service Delivery, Process Improvement, Team Leadership, Customer Satisfaction, Customer Experience, Customer Support, Workforce Management, Technical Support, Vendor Management, Call Centers, Customer Retention, Troubleshooting, Networking, Training, Windows 7
Education
Montana State University-Billings 1993 — 1996
Bachelor of Science (B.S.), Management Information Systems, General
Asurion August 2003 - Present
Democratic Senatorial Campaign Committee (DSCC) August 2011 - June 2012
Skills
Politics, Community Outreach, Policy Analysis, Political Campaigns, Research, Public Policy, Volunteer Management, Event Planning, Fundraising, Government, Policy, Social Media, Public Speaking
Education
Middle Tennessee State University 2001 — 2006
Bachelor's Degree, Criminal Justice/Police Science
Asurion April 2011 - August 2011
Skills
Computer Hardware, Hardware Installation, Networking, Cabling, Route Planning, Router Configuration, Routing Protocols
Education
Nashville State Community College 2011 — 2014
Associate of Science (A.S.), Computer Networking Technology
Motlow State Community College 2009 — 2010
Metro Nashville Public Schools August 2009 - Present
Asurion August 2004 - June 2008
Skills
Teaching, Curriculum Design, Curriculum Development, Educational Leadership, Lesson Planning, Classroom Management, Classroom, Staff Development, Educational Technology, Tutoring
Education
Tennessee Technological University 1991 — 1994
Master of Arts (MA), Curriculum and Instruction
Murray State University 1981 — 1985
Bachelor of Science (B.S.), Business and Public Affairs
Asurion 2013 - 2014
Education
Middle Tennessee State University 2010 — 2012
Eagleville High School 2006 — 2010
Primeritus Financial Services Inc. August 2014 - March 2015
AT&T November 2010 - August 2014
Spheris/MedQuist December 2008 - October 2010
Asurion January 2008 - December 2008
T-Mobile USA January 2002 - January 2008
Skills
Call Center Management, Complaint Handling and..., Customer Satisfaction..., Sales and Margin..., Cost Reduction..., Contact Center Startup, Policy/Procedure..., Business Systems..., Strategic Planning, Productivity/Process..., Team-Building/Staff..., Leadership, Training, Management, Process Improvement, Strategy, Team Leadership, Human Resources, Performance Management, Quality Assurance, Recruiting, Executive Management, Sales, Cross-functional Team..., Project Management, Coaching, Customer Service, CRM, Business Strategy, Team Building, Consulting, Enterprise Software, Analysis
Education
Nashville State Community College 1991 — 1995
Associate's degree, Business Administration and Management, General, 3.5
Asurion April 2015 - Present
American Blue Ribbon Holdings February 2013 - April 2015
American Blue Ribbon Holdings (formerly O'Charley's, Inc.) February 2009 - February 2013
Aaron's, Inc June 2006 - February 2009
Aaron's, Inc September 2005 - June 2006
Mississippi State University June 2001 - August 2005
Education
Mississippi State University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General