Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Summit Leadership Partners January 2015 - Present
Asurion January 2014 - December 2014
Ingersoll Rand January 2000 - December 2013
Ingersoll Rand 2011 - 2013
MagneTek 1997 - 2000
Virkler Chemical Co. 1992 - 1997
Hoechst Celanese Corp. 1991 - 1992
Skills
Talent Management, Succession Planning, Employee Engagement, Organizational..., Talent Acquisition, Human Resources, Leadership, Workforce Planning, Employee Relations, Leadership Development, Performance Management, Organizational Design, Organizational..., Executive Compensation..., Executive Coaching, Strategy, HR Consulting, Strategic Communications, Change Management, Executive Search
Education
University of North Carolina at Charlotte 1993 — 1996
MA, Industrial and Organizational Psychology
Clemson University 1987 — 1991
BA, Psychology (Minor in Business)
Asurion August 2015 - Present
Verint Systems April 2015 - September 2015
Amerit Fleet Solutions August 2010 - December 2014
24 Hour Fitness June 2008 - July 2010
Amerit Consulting August 2006 - April 2008
Kiper Development October 2004 - March 2006
Skills
Employee Relations, Human Resources, Personnel Management, Recruiting, Performance Management, Employee Benefits, Coaching, Interviews, Sourcing, Training, Workforce Planning, Hiring, Deferred Compensation, Negotiation, Union Avoidance, Union Relations, Benefits Administration, Succession Planning, Onboarding, Employee Engagement, Mentoring, Communication, Business Strategy, Applicant Tracking..., Talent Management, New Hire Orientations, Management, Leadership, HR Policies
Education
California State University-Chico 1994 — 1997
Bachelor of Arts in Cultural Anthropology
California State University-Chico
Bachelor of Arts (BA), Cultural Anthropology
Asurion April 2014 - Present
RingCentral September 2013 - January 2014
Topsy Labs April 2012 - July 2013
Quantcast May 2010 - March 2012
Google November 2008 - April 2010
Google September 2005 - November 2008
Everdream Corporation January 2005 - March 2006
Fireclick January 2003 - January 2006
Timedance 1999 - 2000
Geoworks 1995 - 1997
Skills
Scripting, Ad Serving, Video Production, Online Advertising, Analytics, Social Media, Web Analytics, Digital Media, Project Management, Non-profit Leadership, Community Outreach, Marketing Automation, Eloqua, Social Media Marketing, Marketing Communications, Email Marketing, Video Editing, Voice Over, Newsletters, Salesforce.com, Lead Generation, Marketing, Marketing Strategy, Land Conservation, Recreation Planning, Trails, Community Organizing
Education
Brandeis University 1987 — 1989
BA, Theatre Arts
Brandeis University
Bachelor of Arts (B.A.)
Asurion May 2015 - Present
Asurion August 2014 - May 2015
Asurion July 2013 - August 2014
Asurion September 2009 - July 2013
Asurion 2007 - 2009
Asurion 2005 - 2007
Asurion 2003 - 2005
Asurion 2002 - 2003
Plaid Enterprises 2001 - 2001
MCI Worldcom (now Verizon) 1999 - 2000
Skills
Strategy, Cross-functional Team..., Management, Financial Modeling, Forecasting, Start-ups, Business Development, Strategic Partnerships, Telecommunications, Program Management, Product Management, Finance, Analytics, Leadership, Financial Analysis, Analysis, Fraud Detection, P&L Management, Pricing Strategy, Stand-up Comedy, Working Abroad, Western Europe, Data Analysis, Team Building, International Business, Change Management, Supply Chain Management, Corporate Finance, Corporate FP&A, Insurance, Team Leadership, Operations Management, Financial Mgmt, Pricing, SG&A, Wireless, Underwriting, Start-ups Management, Company Set-up, VAS, Risk Management, Business Unit Start-up, Budgets, Process Improvement, Business Transformation, Contract Negotiation, CXO level engagement, Team Management, Latin American Business
Education
Vanderbilt University - Owen Graduate School of Management 2000 — 2002
MBA, Operations and Finance
Boston College 1993 — 1997
B.A., Economics
Avis Budget Group November 2012 - Present
Recruiter for PeopleScout a TrueBlue Company November 2012 - Present
Burger King Corporation 2012 - Present
Asurion 2015 - 2015
Asurion 2015 - 2015
Oracle Productions 2011 - 2014
Skills
Recruiting, Employee Relations, Talent Acquisition, Talent Management, Applicant Tracking..., Employee Engagement, Performance Management, Interviews, HR Policies, Technical Recruiting, Sourcing, New Hire Orientations, College Recruiting, Training, Temporary Placement, Internet Recruiting, Deferred Compensation, Staffing Services, Benefits Administration, Taleo, Screening Resumes, Hiring, Job Fairs
Education
California Institute of the Arts 1999 — 2002
Master of Fine Arts (MFA), Theater
Macalester College 1995 — 1999
Bachelor of Arts (B.A.), Theater/ Dance
Asurion July 2013 - Present
Real Designs 2006 - Present
wundr, Inc. March 2012 - November 2012
Recon Instruments 2011 - January 2012
Endgame Productions August 2010 - February 2011
Various Film & Television Productions May 2004 - April 2010
New Space Technologies / RVT Systems November 2007 - April 2009
Skills
GUI, Multimedia, Graphics Software, Icon Design, Social Media Marketing, Axure, Wireframes, User Flows, Information Architecture, User Experience Design, Interactive Storytelling, Landing Page..., User Interface Design, Search Analysis, Art Direction, Graphic Design, User Experience, Web Design, User Interface, Interaction Design, SEO
Education
British Columbia Institute of Technology 2005 — 2014
New Media & Marketing Communications
University of British Columbia 2006 — 2006
Multimedia Intensive Studies
Emily Carr Institute of Art & Design 1999 — 2004
Design
Asurion June 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning
Education
Chicago State University 1993 — 1994
Hill Crest HS 1989 — 1993
JPMorgan Chase February 2014 - Present
United Recovery Systems LP April 2013 - July 2014
Asurion April 2012 - December 2013
Education
George Washington Carver High School 2001 — 2004
Computer and Engineering
houston community college
General Studies
Cheonggang Academy
University of Houston-Downtown
Asurion March 2015 - Present
King & Ballow January 2013 - December 2014
Skills
Intellectual Property, Litigation, Entertainment Law, Civil Litigation, Legal Writing, Legal Research, Appeals, Westlaw, Courts, Trials, Commercial Litigation, Legal Issues, Collections, Employment Law, Microsoft Office, Public Speaking, LexisNexis, Research, Copyright Law
Education
Vanderbilt University Law School 2008 — 2011
Doctor of Law (JD), Litigation and Dispute Resolution
Centre College 2004 — 2008
Bachelor of Arts (BA), Political Science and Government, History
Deloitte July 2015 - Present
Vanderbilt Owen Graduate School of Management July 2013 - May 2015
Deloitte June 2014 - August 2014
State Collaborative on Reforming Education (SCORE) August 2013 - April 2014
Asurion August 2011 - July 2013
KIPP Academy Nashville July 2010 - July 2011
Teach for America June 2008 - June 2010
Education
Vanderbilt University - Owen Graduate School of Management 2013 — 2015
Master of Business Administration (MBA), Human & Organizational Performance; Strategy
Centre College 2004 — 2008
BA, History, Religion
Daviess County High School 2000 — 2004
Liberal Arts Honors Diploma
Asurion September 2013 - December 2014
Skills
Customer Service, Makeup Artistry, Stage Make-up, Social Networking, Telephone Skills, Team Building, Social Media, Online Marketing, Event Planning, Entrepreneurship, Social Media Marketing, Sales, Marketing, Administrative..., Public Speaking, Coaching, Marketing Strategy
Education
Broward College 2010 — 2016
Bachelor of Business Administration (BBA)
Asurion March 2009 - Present
King Pharmaceuticals July 2005 - March 2009
Pharmacia 2001 - 2005
Skills
Outlook, Skilled typist –..., Microsoft Windows..., Adobe Acrobat, SnagIt, Visio, Expense Reports –..., Database – SAP, E-DOCS,..., E-Verify, Management
Education
Cedar Crest College 1982 — 1984
Elementary Education
Asurion June 2014 - Present
FedEx September 2009 - October 2013
E.P.I.C. (Everyday People Initiating Change) April 2013 - May 2013
CareFusion March 2010 - April 2013
Macy's November 2007 - August 2008
Bott Radio Network May 2007 - January 2008
Pinnacle Airlines Corp. November 2006 - August 2007
Christian Brothers University September 2004 - May 2006
Skills
Customer Service, Leadership, Microsoft Office, Process Improvement, Access, Logistics, Social Networking, Team Leadership, Windows, Team Building, Communication, PowerPoint, Microsoft Word, Analysis, Management, Program Management, Outlook, Project Planning, Customer Satisfaction, Training, Troubleshooting, Time Management, Microsoft Excel, Budgets, Sales, Operations Management, Teamwork, Process Scheduler, Coaching, Account Management, Business Analysis, System Administration, Employee Relations, Call Centers, Networking, Strategic Planning, Visio, Event Planning, Retail, Vendor Management, Public Speaking, Negotiation, Leadership Development, Recruiting, Transportation, Windows 7, Social Media, Data Analysis, Supervisory Skills
Education
Strayer University-Tennessee 2013 — 2015
Mba, Management Information Systems, General
University of Phoenix 2010 — 2012
Master of Business Administration (MBA)
Christian Brothers University 2002 — 2007
Bachelor of Science (BS), Information Technology
Self Employeed August 2012 - Present
OHL March 2012 - September 2012
Asurion August 2010 - February 2012
Simplex Healthcare August 2008 - July 2010
Dillards January 2007 - August 2008
Dillards January 2006 - December 2006
Dillards January 2005 - December 2005
Dillards September 2004 - December 2004
Anchor M. Apartments 2001 - 2004
Albertsons 1998 - 2000
Skills
Windows 2010, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, PeopleSoft, Clarity, Spendmap, Kronos, Photoshop Elements, IBM Global, ADP Payroll, Mindshare, Outlook, Trvista, Sales Force Development, Rearden, Expense Wire, Event Management, Management
Education
Central Washington University 2000 — 2004
Bachelor of Science (BS), Fashion Merchandising & Exercise Physiology/Kinesiology
Asurion March 2009 - Present
King Pharmaceuticals July 2005 - March 2009
Pharmacia 2005 - 2009
Skills
Leadership, SAP, Training, Outlook, Budgets, Marketing, Microsoft Office, Strategic Planning, Project Management, Access, PowerPoint, Management, Microsoft Excel, Accounts Payable, Human Resources, Editing
Education
Cedar Crest College 1982 — 1984
Multi Service June 2014 - Present
Sprint January 2011 - June 2014
Comcast January 2008 - January 2011
Farmers Insurance Group of Companies January 2007 - January 2008
Farmers Insurance Agent January 2006 - January 2007
Asurion January 2004 - January 2006
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Outlook, Insurance, Team Building, Microsoft Word, Research, Public Speaking, PowerPoint, Windows, Management, Leadership, English, Teaching, Analysis, Process Improvement, Team Leadership, Finance, Spanish, Fraud Analysis, Fraud Detection, Prezi, Legal Research, Legal Documents, Contract Negotiation, Contract Management, Strategic Planning, Business Analysis, Sales Management, Project Management, Risk Management, Program Management, Business Development, Financial Analysis, Negotiation, Marketing, Call Centers, Coaching, Strategy, Cold Calling, Time Management
Education
Capella University 2011 — 2016
BA, Information Technology; Information Assurance & Securities
Johnson County Community College 2009 — 2010
Paralegal studies
AlixPartners May 2014 - Present
Asurion May 2010 - April 2014
A.T. Kearney June 2005 - May 2010
Kimberly-Clark September 2004 - December 2004
1-800 CONTACTS October 2000 - January 2004
Skills
Strategic Sourcing, Supply Chain Management, Supply Chain, Cross-functional Team..., Supply Management, Procurement, Process Improvement, Global Sourcing, Business Strategy, Forecasting, Business Process..., Supply Chain..., Operations Management, Logistics, Strategic Planning, Management, Sourcing, Strategy, Management Consulting, Contract Negotiation, Leadership, Manufacturing, Negotiation, Training, Change Management, Program Management
Education
Thunderbird School of Global Management 2004 — 2005
MBA, International Management
Brigham Young University 1997 — 2001
BA, International Law and Diplomacy; Latin American Area Studies
Appleton East High School 1990 — 1993
SAI Global Compliance May 2014 - Present
Asurion May 2012 - April 2014
Xerox / Affiliated Computer Systems May 2006 - May 2012
Infor / Extensity / Geac / D&B Software 1992 - 2006
1st American Bank of Georgia / Wachovia 1990 - 1992
C&S National Bank / Wachovia 1987 - 1992
IBM ISS 1984 - 1986
Skills
Software Documentation, Visio, Technical Writing, MadCap Flare, RoboHelp, Technical Documentation, Microsoft Word, PowerPoint, Manuals, Microsoft Excel, Online Help, SDLC, Training, Adobe Acrobat, SnagIt, Testing, Lotus Notes, HTML, ClearQuest, Access, Outlook, XML, Corel Draw, Image Capture, Flare, SharePoint, Technical Communication, Release Notes, Information Mapping, Business Analysis, Content Management, FrameMaker, Online Help Development, Quality Assurance, Single Sourcing, Software Development, TFS, Confluence, Agile, Team Foundation Server, Projects, Rational, Requirements Gathering, Agile Methodologies
Education
Clemson University
Presbyterian College
Bachlor of Arts
Asurion June 2014 - Present
Asurion February 2014 - June 2014
Asurion April 2013 - February 2014
Asurion November 2012 - April 2013
Staffmark July 2012 - November 2012
Werthan Packaging October 2011 - June 2012
Randstad June 2011 - October 2011
Convergys January 2008 - May 2010
Convergys September 2007 - January 2008
Veterans of Foreign Wars Ladies Auxiliary January 2002 - July 2007
Skills
iPhone, Customer Service, Billing, Coaching, Data Entry, Excel, Microsoft Office, Word, Outlook, Customer Relations, PowerPoint, Administration, Windows, Social Media, Documentation, Public Speaking, Photoshop, Team Building, Writing, Employee Relations, Supervisory Skills, Troubleshooting, Editing, SharePoint, HTML, Teaching, Hiring, Blogging, Access, Scheduling, Mentoring, Research, Problem Solving, Inventory Management, Planning, Process Improvement, Microsoft Word, Process Scheduler, Leadership, Training, Employee Training, Call Centers, Payroll, Facebook, Technical Support, Teamwork, Visio, PeopleSoft, Curriculum Design, Interviews
Education
Cleary University 2004 — 2011
MBA, Management
Cleary University 2001 — 2003
BBA, E-Commerce
Washtenaw Community College 1992 — 2000
AA, General Studies
Nissan Motor Corporation July 2015 - Present
Nissan Motor Corporation January 2014 - July 2015
Willis May 2013 - December 2013
Asurion June 2011 - April 2013
Perdue Farms January 2007 - June 2011
Perdue Farms September 2006 - January 2007
Perdue Farms July 2005 - September 2006
CompuCom November 2002 - February 2005
AIC Systems, Inc. August 2001 - October 2002
Automation Image, Inc. September 1999 - April 2001
Skills
HRIS, Human Resources, SharePoint, Project Management, PeopleSoft, Business Process, Employee Relations, Talent Management, Organizational..., Performance Management, Onboarding, Personnel Management, Recruiting, Change Management, Vendor Management, Workforce Planning, Benefits Administration, Policy, FMLA, Succession Planning, Process Improvement, Training, Leadership, Management, Payroll, HRIS Database Management, CRM, Strategic Planning, SaaS
Education
Chapman University 1997 — 1999
M.S., Human Resources
Delhi University 1991 — 1996
B.S., Psychology
Asurion July 2014 - Present
HP Exstream June 2012 - July 2014
Skills
C++, Visual Studio, Python, Software Development, User Interface..., Front-end Coding, Java, Agile Methodologies, MFC, Microsoft Visual Studio..., Win32 API, Android, Android SDK, Eclipse, Git, Github, Tortoise SVN, GUI development, Unity, Game Development
Education
Centre College 2008 — 2012
Bachelor of Science (BS), Computer Science
Asurion January 2015 - Present
Samsung Telecommunications America September 2012 - Present
Novatel Wireless May 2009 - April 2012
Palm July 2007 - January 2009
Verizon Wireless August 2003 - July 2007
Big Brainz November 2006 - May 2007
Nomen Global Language Centers May 2001 - August 2003
Skills
Team Building, Strategic Thinking, Resource Management, Wireless, Channel, Account Management, Direct Sales, Customer Experience, B2B, Sales, Recruiting, Sales Operations, Product Marketing, Team Leadership, Selling, Mobile Devices, Business Development, Sales Process, Telecommunications, Marketing Strategy, Strategy, Sales Management, Salesforce.com, Solution Selling, Management, Leadership, Cross-functional Team..., Market Planning, Strategic Partnerships, Training
Education
Brigham Young University 2001 — 2006
BA, Advertising and Marketing
Saline County Kansas March 2015 - Present
Child Care Aware of Kansas December 2011 - January 2013
Central Kansas Foundation January 2007 - January 2012
Access TV of Salina Kansas May 2009 - December 2011
Asurion September 2004 - September 2007
Lawrence Elementary September 2006 - May 2007
2004-2005 August 2003 - May 2005
Skills
Non-profits, Editing, Social Media, Customer Service, Leadership, Marketing, Public Speaking, Wordpress, Fundraising, Web Design, Human Resources, Windows, Team Building, Social Networking, Teaching, Advertising, Nonprofits, Public Relations
Education
Wichita State University 2006 — 2007
Communications/Social Work
Butler Community College 2004 — 2006
AA, Mass Communications
Asurion February 2015 - Present
Enovate Medical July 2013 - February 2015
St. Jude Children's Research Hospital / ALSAC January 2013 - July 2013
Vanick Group July 2011 - October 2012
Vanick Group June 2009 - July 2011
First Horizon National Corporation November 2005 - June 2009
GE Real Estate / Storage USA 2004 - 2006
GE Commercial Finance 2001 - 2004
SMG Salt Palace Convention Center 1999 - 2001
SMG Salt Palace Convention Center 1999 - 1999
Skills
Integration, Project Management, SDLC, Process Improvement, Software Development, Business Analysis, Business Process, Software Documentation, CRM, Leadership, Databases, E-commerce, Business Intelligence, Management, PMO
Education
Certified Scrum Master Training
University of Utah - David Eccles School of Business
MBA, Master of Business Administration
Clemson University
Bachelor's degree, Accounting
Villanova University
Master's Certificate, Applied Project Management
ADT September 2014 - Present
Asurion April 2012 - August 2014
Comcast March 2010 - March 2011
Comcast February 2008 - March 2010
AT&T Government Soutions, Inc. December 2005 - January 2007
US Army September 2001 - December 2006
Skills
Operations Management, Supply Chain Management, Six Sigma, Cross-functional Team..., Business Process..., US Army, Telecommunications, Property Management, Inventory Management, Vendor Managed Inventory, Inventory Control, Business Operations..., Warehouse Management, Fleet Management, Facilities Management, Customer Service, Customer Experience, Customer Experience..., Process Improvement, Process Management, Business Transformation, Organizational..., Project Portfolio..., Project Implementation, Logistics Management, Lean Logistics, Global Logistics, Reverse Logistics, Operational Planning, Change Management, Performance Management, Employee Recognition, Compliance Audits, Procurement, Financial Management, Capital Budgeting, Budget Preparation, Budget Allocation, Financial Forecasting, Demand Forecasting, Collaborative Planning, Logistics, Warehousing
Education
Central Connecticut State University
CSSGB, Certified Six Sigma Green Belt
Eastern Connecticut State University
Asurion 2013 - Present
Asurion 2012 - 2013
Asurion 2010 - 2012
Asurion 2010 - 2010
Asurion 2008 - 2010
GE 2006 - 2006
Skills
Corporate Finance, Financial Planning &..., Corporate FP&A, Planning Budgeting &..., Trusted Business Partner, Cross-functional..., Business Case..., Strategic Planning, Financial Modeling, Financial Reporting, Financial Analysis, Ad Hoc Reporting, Variance Analysis, Presentation Skills, Forecasting, Finance, Cross-functional Team..., Project Management, Analysis
Education
Vanderbilt University - Owen Graduate School of Management 2007 — 2008
MS, Finance
Case Western Reserve University 2002 — 2007
BS, Chemical Engineering
Cardinal Health January 2011 - Present
Asurion May 2008 - January 2011
Verizon Wireless March 2000 - May 2008
Salt Lake Organizing Committee May 2001 - March 2002
Skills
Customer Satisfaction, Training, Call Center, Sales, Cross-functional Team..., Solution Selling, Pricing, Strategic Partnerships, Cold Calling, Wireless, Inventory Management, Project Management, Sales Operations, Management, Call Centers, Leadership, Contract Negotiation, Sales Management, Process Improvement, Strategic Planning, Product Management
Education
Bowling Green State University 1997 — 2001
Bachelor of Arts, Special Event Management, Development, and Promotion Degree
Asurion November 2007 - Present
Skills
Sales Management, Wireless, Account Management, Telecommunications, Customer Retention, Sales Operations, Direct Sales, Sales Process, Solution Selling, Salesforce.com, Customer Satisfaction, Strategic Partnerships, B2B, Mobile Devices, Customer Experience
Education
California State University-Northridge
Bachelor of Science (BS)
Synchronoss Technologies May 2014 - Present
Asurion October 2010 - May 2014
Sprint January 2010 - October 2010
Virgin Mobile USA March 2008 - January 2010
iBasis September 2004 - December 2007
Orion Telecommunications February 2002 - February 2004
Northwestern Mutual Financial Network 2000 - 2001
Skills
Forecasting, Product Development, Product Life Cycle..., Pricing, Marketing Strategy, Market Development, Cross-functional Team..., Fluent in Russian, Product Lifecycle..., Product Management, Competitive Analysis, Product Marketing, Strategy, Analytics, Management, Business Development, Product Launch, Market Analysis, Account Management, Brand Management, Leadership
Education
City University of New York-College of Staten Island 1997 — 2001
B.S. Business, Finance, Marketing
Asurion February 2014 - Present
Eli Kirk August 2012 - February 2014
AtTask, Inc. April 2012 - August 2012
Alliance Health Networks November 2011 - April 2012
Axis41 January 2003 - July 2011
Novell 2002 - 2011
Candesa Interactive May 1999 - December 2002
Focus Design January 1996 - May 1999
Skills
User Experience, Graphic Design, Interaction Design, User-centered Design, Information Architecture, Web Design, Illustrator, Photoshop, Adobe Creative Suite, User Experience Design, Creative Direction, User Interface Design, Typography, Art Direction, User Interface, Wireframes, Web Development, Information Design
Education
Brigham Young University 1996 — 2000
BFA, Graphic Design
Asurion 2010 - Present
Minnesota Air National Guard (US Air Force) 1992 - 2013
ACE Cash Express 2010 - 2010
Sprint 2007 - 2010
Sprint 2003 - 2007
Sprint 2002 - 2003
Sprint 1999 - 2002
Target 1988 - 1994
Skills
Sales Management, Performance Management, Strategic Planning, Marketing Strategy, Channel Strategy, Retail Sales, Sales Motivation, Collaboration, Strategic Partnerships, Cross-functional Team..., Sales Operations, Logistics Management, Information Management, Sales Leadership..., Professional Mentoring, Property & Casualty..., Military Experience, Vendor Relationships, Executive Development, Telecommunications..., Change Management, Management, Customer Satisfaction, Income Statement, Wireless, Leadership, Customer Experience, Account Management, Sales, Customer Service, Budgets, Operations Management, Retail, Team Building, Leadership Development, Telecommunications, Analysis, P&L Management, Coaching, Enterprise Software, Human Resources, Vendor Management, Team Leadership, Customer Retention, Marketing, Employee Training, Time Management, Process Improvement, Logistics, P&L
Education
Cardinal Stritch University 2001 — 2003
BS, Management - Organizational Leadership
Community College of the Air Force 1996 — 1998
Associates of Applied Science, Information Management
Asurion 2011 - Present
Armstrong Medical 2009 - 2010
Varian, Inc December 2006 - November 2008
ZOLL Medical October 2003 - November 2006
Pfizer October 1999 - September 2003
Ericsson October 1995 - September 1999
Verizon Wireless February 1993 - September 1995
Skills
Account Management, Selling, Medical Devices, New Business Development, Sales, Key Account Management, Leadership, Business Planning, Direct Sales, B2B, Capital Equipment, Healthcare, Product Development, Sales Operations, Sales Management, CRM, Contract Negotiation, Training
Education
Wayne State University 1990 — 1992
B.A., Speech Communications
Central Michigan University 1985 — 1987
HealthFitness 2010 - Present
Asurion 2012 - 2015
StepStoneGroup June 2008 - April 2010
IS Marketing September 2006 - October 2007
InfoSalon Marketing September 2006 - October 2007
Ideal Image January 2005 - August 2006
Skills
Graphic Design, Infographics, Creative Direction, Illustrator, InDesign, Marketing, Branding & Identity, PowerPoint, Brochures, Web Design, Logo Design, Corporate Branding, Layout, Trade Shows, Advertising, Brand Development, Brand Management, Photoshop, Social Media Marketing, Banners, Marketing Communications, Flyers, Collateral, Dreamweaver, Flash, Web Site Production, Microsoft Office, Microsoft Word, QuarkXPress, Mac, Typography, Social Media, Visual Communication, Invitations, Catalogs, Business Cards, Posters, Corporate Identity, Branding, Stationery, Adobe Acrobat, Art Direction, Magazine Design, Concept Development, Production Art, Pre-press
Education
Brown College 2002 — 2004
Associates, Visual Communications
Brown College 2002 — 2004
Associates degree, Visual Communications
Deloitte December 2014 - Present
MicroVest Capital Management, LLC March 2014 - September 2014
Aon Hewitt July 2008 - July 2011
Aon 2007 - 2007
Asurion 2006 - 2006
Skills
Data Analysis, Process Improvement, Research, Financial Analysis, Project Management, Microsoft Excel, Organizational Behavior, Leadership Development, Management Consulting, Leadership, Strategy, Financial Modeling, Analysis, Microsoft Office, Organizational..., SQL, Management, Business Strategy
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 2012 — 2014
Master of Arts (M.A.), International Relations and International Economics
Brigham Young University - Marriott School of Management 2011 — 2013
Master of Business Administration (MBA), Strategy and Organizational Development
Brigham Young University 2002 — 2008
BS, Economics
Sonic Drive-In July 2014 - Present
Asurion May 2013 - August 2013
Vector Marketing May 2013 - August 2013
Skills
Food Service, Management, Electronics, Microsoft Office, Teamwork, Leadership, International Business
Education
Utah State University 2013 — 2017
Brigham Young University - Idaho 2012 — 2013
Asurion July 2012 - Present
Professional Datasolutions, Inc. April 2011 - July 2012
Tandy Brands Accessories January 2007 - April 2011
Tandy Brands Accessories June 2006 - January 2007
Skills
Project Management, Analytics, Requirements Analysis, Research, Software Documentation, Financial Reporting, Training, Auditing, Business Analysis, Retail, Inventory Management, Product Development, Supply Chain, EDI, Finance, Management, Security
Education
Buena Vista University 2003 — 2005
BA Business Management
Ellsworth College 2000 — 2002
Asurion June 2014 - Present
Launch Pad Production April 2014 - Present
Best Buy September 2013 - June 2014
McDonald's Corporation April 2013 - September 2013
State Your Cause May 2012 - September 2012
Skills
Photoshop, Avid Media Composer, Pro Tools, Illustrator, Front of House, Photography, Premier, DVD authoring, After Effects, Final Cut Pro, Lightroom, InDesign, Videography, Video Production, Audio Post Production, Audio Engineering, Camera Operating, Audio Editing
Education
Cincinnati State Technical and Community College 2010 — 2013
Associate of applied sciences, Audio Video Production
Hillsboro High School 2005 — 2009
Asurion December 2012 - Present
Think Finance October 2012 - December 2012
Vantiv April 2010 - September 2012
Intuit Financial Services (formerly Digital Insight) April 1999 - April 2010
Rockwell International June 1996 - May 1999
Rockwell International February 1994 - June 1996
Skills
Information Security, IT Risk Management, Secure software..., IT Operations, Information Technology, Start-ups, Financial Services, PCI DSS, Vulnerability Assessment, Network Security, Security, Physical Security, Internet Banking, CISSP, Cloud Security, Enterprise Risk..., SaaS, Software Development, Internet Security, Professional Mentoring, Program Management, Incident Handling, Incident Response, Security Awareness, Information Security..., Disaster Recovery, Enterprise Architecture, Management, Security Audits, Risk Management, Leadership, Vendor Management, Vulnerability Management, Governance, Business Continuity, IT Audit, Identity Management, Penetration Testing, Risk Assessment
Education
Brigham Young University 1979 — 1981
Master of Science
Brigham Young University 1976 — 1979
Bachelors of Science
The Nashville Zoo July 2011 - Present
Every Nation Ministries May 2011 - July 2011
Southern Outsourcing Services January 1994 - July 2011
Currey Ingram Academy March 2011 - May 2011
Asurion March 2010 - April 2010
Southern Outsourcing Services, Inc. February 1995 - January 2010
Tele-Optics, Inc January 2006 - July 2008
Resource Airways Enterprises, Inc. January 2002 - January 2006
Skills
Human Resources, Payroll, Customer Service, Benefits Administration, PeopleSoft, Recruiting, ADP Payroll, Interviews, Employee Benefits, Training, Hiring, Team Building
Education
Bridgewater State University 1990 — 1994
Bachelors, Human Resources
Asurion May 2011 - Present
Apple Inc. September 2010 - May 2011
Tata Consultancy Services August 2009 - May 2011
Apollo Hospital February 2010 - September 2010
Humana September 2009 - February 2010
Skills
Eclipse, Python, Java, C++, JBoss, JBoss Application Server, Spring, PostgreSQL, Databases, Android, Linux, MySQL, Software Development, Agile Methodologies
Education
Clemson University 2006 — 2009
Bachelor of Science, Computer Science
Asurion September 2014 - Present
TeleTech December 2012 - June 2014
General Dynamics Information Technology October 2004 - August 2012
General Dynamics Information Technology February 2004 - October 2004
Maricopa Community Colleges, Chandler-Gilbert Community College January 2003 - February 2004
American Express November 2000 - December 2001
Northern Arizona University May 1997 - October 2000
Skills
Call Center, Workforce Management, Avaya, Customer Service..., Customer Satisfaction, Call Center Development, Process Improvement, Technical Support, Quality Assurance, Customer Service, Troubleshooting, Software Documentation, Help Desk Support, Vendor Management, BMC Remedy, Contact Centers, Siebel, SharePoint, ACD, Customer Support, Team Leadership, Customer Experience, Sla, Visio, Microsoft Office, Access, Outlook, Windows 7, Operations Management, Coaching, XP, Performance Management, Windows, System Administration, Management, Training, Tracking Systems, Six Sigma, Genesys, Analysis, Data Analysis, Call Centers, Leadership
Education
Chandler/Gilbert Community College 2002 — 2004
Microsoft Networking Technology
Northern Arizona University-The W. A. Franke College of Business 1995 — 1999
Bachelor of Science, Business Administration (BSBA), Computer Information Systems
Randstad Sourceright April 2015 - Present
Asurion August 2012 - March 2015
Omnicell June 2010 - August 2012
SBR January 2009 - June 2010
Nelson Staffing 2006 - 2009
Skills
Healthcare, Mentoring, Technical Recruiting, Cold Calling, Medical Devices, Benefits Negotiation, Executive Sales..., CIR, Talent Acquisition, Interviews, Recruiting, Management, Sales, Leadership, Training
Education
California State University-Sacramento
BS, Finance
woodland high school
Ingram Content Group April 2014 - Present
Asurion January 2013 - April 2014
Johnson & Johnson October 2002 - January 2013
Procter & Gamble 1996 - 2002
Grant Thornton LLP December 1991 - July 1994
Education
Cornell University - Johnson Graduate School of Management 1994 — 1996
MBA, Finance
Brigham Young University 1984 — 1991
BS, Accounting
Asurion May 2012 - Present
CompuCom September 2011 - March 2012
Eastman Kodak Company July 2004 - April 2011
Eastman Kodak November 2001 - July 2004
Eastman Kodak November 2000 - November 2001
Qualex August 1997 - November 2000
LA Cellular now AT&T Communications December 1996 - August 1997
Skills
Sales Management, Training, Coordination, Technical Training, Retail, Business Development, Sales, Sales Operations, Marketing Strategy, Program Management, Software Documentation, Marketing, Teamwork, Trade Shows, Budgets, Technical Support, Integrated Marketing, Operations Management, Project Management, Merchandising, Networking, Forecasting, New Business Development, Troubleshooting, Instructor-led Training, P&L Management, Customer Retention, Product Marketing, Employee Training, Income Statement, B2B, Competitive Analysis, Hiring, Management, Key Account Management, Product Development, Selling, Time Management, Strategic Planning, P
Education
California State University-San Bernardino - College of Business and Public Administration 1995 — 1995
BA, Marketing
No-Company February 2014 - Present
Asurion April 2008 - March 2013
AT&T June 1980 - December 2004
Skills
Business Analysis, Strategic Partnerships, Vendor Management, Program Management, Team Building, Strategy, Product Management, Process Improvement, Account Management, Cross-functional Team..., Mobile Devices, Call Centers
Education
Chadron State College 1965 — 1970
Bachelor of Arts (B.A.), Business Administration and Management, General
Nike August 2015 - Present
Mars Petcare, Banfield Pet Hospital 2012 - August 2015
Mars, Inc. 2009 - 2012
U.S. Olympic Committee 2007 - 2009
Asurion 2006 - 2007
Asurion 2004 - 2006
LeaderWorks 2003 - 2004
Skills
Talent Management, Leadership Development, Leadership, Change Management, Human Resources, Organizational..., Strategy, Employee Engagement, Executive Coaching, Culture Change, Organizational Design, Performance Management, Succession Planning, Management, Workshop Facilitation, Cross-functional Team..., Talent Acquisition, Coaching, Employee Training, Onboarding, Organizational..., Team Building, Training, Personnel Management, Employee Relations
Education
Brigham Young University
Bachelor of Science
Vanderbilt University
Masters of Organizational Leadership
Asurion October 2014 - May 2015
Sykes September 2013 - January 2014
Bucks County Community College Music Department Concert and Chamber Choirs August 2010 - May 2011
P.F. Chang's China Bistro January 2008 - June 2009
Waffle House December 2006 - December 2007
Papa Johns May 2004 - August 2006
Skills
Customer Service, Customer Satisfaction, Project Management, Business Planning, Business Development, Quality Assurance, Educational Leadership, Public Speaking, Employee Training, Dependable Team Player, Commitment to Quality, Call Centers, Call Control, Oral & Written..., Team Building, Technology, Soft Skills, Telephone Skills, Data Entry, Superior Computer Skills, Software, Marketing Strategy, Troubleshooting, Training, Account Management, Problem Analysis, Strategic Planning, Root Cause Problem..., Research, Individual Work, Microsoft Office, Windows, Mac OS, Computer Hardware, VMware Workstation, Avaya IP Telephony, Novell, IDX, Medical Terminology, Technical Support, Windows 7, Software Installation, Microsoft Excel, Microsoft Word, Time Management
Education
Patten University 2015 — 2017
Bachelor of Arts (B.A.), Operations Management and Supervision
Bucks County Community College 2009 — 2011
Associate of Arts (AA), Music Performance, General, GPA 3.81
Sparkman High School 2003 — 2006
General Education Diploma, General Studies, 3.43
Asurion July 2014 - Present
Boise State University May 2014 - June 2014
Jacksons Food Stores January 2014 - May 2014
Boise State University January 2014 - May 2014
Boise State University June 2012 - May 2014
Boise State University August 2013 - December 2013
Boise State University July 2013 - September 2013
Boise State University May 2013 - September 2013
Boise State University May 2013 - September 2013
Energy Policy Institute January 2013 - May 2013
Skills
Leadership, Critical Thinking, Analytical Skills, Time Management, Integrity, Ethical Decision Making, Team Leadership, Communication, Research Projects, Statistics, Data Analysis, Microsoft office, Word,..., Empathy, Team Management, Reliable, Consistency, Teamwork, Building Relationships, Customer Service, Customer Satisfaction, Customer Retention, Sales, Team Building, Quality Assurance, Organization, Project Management, Training, Banking, Guest Service Management, HRIS, HR Policies, HR Software, HR Project Management, Employee Relations, Employee Training, Hiring Employees, PeopleSoft, SkillSoft, I-9 Compliance, Processing, File Management, Interviews, Recruiting, Talent Management, Human Resources, Community Outreach, Program Management, New Hire Orientations, Leadership Development, Onboarding
Education
Boise State University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, Top 20%
Boise State University 2007 — 2014
Bachelor of Science (B.S.), Social Sciences, 3.7
Portland Community College 2004 — 2006
Associate of Arts (A.A.), General Studies, 3.8
Portland Community College 2004 — 2006
Associate of Science (A.S.), Social Sciences, 3.8
Portland Community College 2004 — 2006
Associate's degree, General Studies, 3.8
Vanderbilt University 2008 - 2013
Asurion October 2002 - November 2012
Vanderbilt University January 2009 - May 2012
Sonic Drive-In Utah November 1999 - May 2008
THG Mgmt Services April 1993 - August 1997
Skills
Leadership, Management, Process Improvement, Strategic Planning, Cross-functional Team..., Program Management, Enterprise Software, Analytics, Team Building, Strategy, Operations Management, Entrepreneurship, Customer Satisfaction
Education
Harvard Business School 1988 — 1990
Master of Business Administration (M.B.A.), General Managment
BYU 1982 — 1984
Master's degree
Asurion June 2012 - Present
Asurion April 2009 - June 2012
Auntie Anne's, Inc. December 2006 - May 2007
The Coffee Bean & Tea Leaf March 2006 - December 2006
Starbucks July 2003 - November 2005
Skills
Wireless, Mobile Applications, Java, Mobile, Data Analysis, Analytical Abilities, Systematic, Bilingual-Spanish, Inventory Management, Managerial, Customer Service, Customer Focus, Customer Engagement, Product Management, Mobile Devices, Analytical Skills, Operations Management, Customer Satisfaction, Customer Experience, Coaching, Team Leadership, Leadership, Training, Vendor Management, Call Centers, Process Improvement
Education
Middle Tennessee State University 2011 — 2015
California State University-Long Beach
Asurion April 2013 - November 2013
Dell March 2012 - September 2012
Dell LE Americas July 2010 - March 2012
Diaologic Communications Corp March 2009 - March 2010
Dell October 2007 - March 2009
Dell June 2004 - October 2007
Southeast Distributing/Viking Range Corp. November 2000 - August 2003
Tennessee Mat/Wearwell January 1995 - November 2000
L'Aire Liquide/Cardox July 1985 - July 1994
Skills
Solution Selling, Negotiation, Customer relations, Account Management, Sales, Marketing, Management, Team Leadership, Salesforce.com, B2B, Direct Sales, Cross-functional..., Partner Development, Subject Matter Experts, Product Launch, Product Evaluations, Sales Presentations, Adaptive, Customer Service, Customer Retention, Pay Close Attention to..., Microsoft proficient, Lead Generation, Customer Acquisition, Call Center Experience..., Customer Experience...
Education
Brigham Young University 1978 — 1982
BS, Marketing/Accounting
Expercell Inc January 2009 - Present
Ace Wireless Inc April 2007 - September 2008
Ace Wireless March 2006 - August 2008
Asurion October 2005 - April 2006
Asurion April 2005 - October 2005
Asurion March 2005 - April 2005
Asurion August 2004 - March 2005
Asurion January 2003 - June 2004
Sonitrol Security May 2002 - December 2002
Konica Business Technologies September 2001 - May 2002
Skills
Lean Manufacturing, Six Sigma, Microsoft Excel, PowerPoint, Operations Management, Process Improvement, Cross-functional Team..., Customer Service, Vendor Management, Telecommunications, Sales, Wireless
Education
California State University-Hayward 1997 — 2001
Bachelor of Arts, Liberal Studies
Tractor Supply Company August 2015 - Present
Asurion December 2011 - August 2015
ERCOT June 2004 - December 2011
Electric Reliability Council of Texas January 2004 - December 2011
ERCOT--Electric Reliability Council of Texas 2004 - December 2011
Electric Reliability Council of Texas 2004 - December 2011
Applied Materials August 1998 - July 2004
Siemens Business Services November 1997 - July 2004
Siemens Business Solutions January 1997 - June 2004
Siemens Business Services March 1997 - January 2004
Skills
Program Management, Contract Negotiation, Server Architecture, ITIL, Team Building, High Availability, Cisco Technologies, PMP, Budgets, Data Center, Integration, Vendor Management, Data Migration, Strategic Planning
Education
Broome Community College 1993 — 1995
Associate of Applied Science, Electrical Engineering
Broome Community College 1993 — 1995
Associate of Applied, Science Electrical Engineering Technology
US Army Signal School 1987 — 1988
Air Assault SchoolNight Stalker Training
S.E.R.E
Counsel on Call April 2013 - Present
Asurion January 2012 - January 2013
The MK Group August 2010 - January 2012
Baker Donelson December 2008 - August 2010
Nationwide Insurance April 2007 - November 2008
Ohio Department of Insurance 2004 - 2007
Ohio Department of Insurance 2005 - 2005
Ohio Department of Insurance 2000 - 2005
Ohio Attorney General's Office 1994 - 2000
Franklin County Commissioners 1990 - 1992
Skills
Insurance, Compliance, Licensing, Legislative, Health, Policy, Insurance Law, Government Relations, Legislation, Fraud, Analysis, Legislative Relations, Management, Property & Casualty..., Claim, Underwriting, Human Resources, Litigation, Litigation Management, Corporate Governance, Criminal Law
Education
Capital University Law School 1993 — 1998
J.D., Law
The Ohio State University Fisher College of Business 1990 — 1992
MPA, Public Policy & Management
University of Cincinnati 1986 — 1990
B.S., International Affairs
HealthSouth September 2015 - Present
Asurion February 2012 - September 2015
Saint Thomas Health Services December 2010 - February 2012
HealthSouth June 2007 - December 2010
Renown Health January 2004 - May 2007
Skills
Employee Relations, Employee Engagement, Onboarding, HRIS, Personnel Management, Leadership Development, Human Resources, Deferred Compensation, Benefits Administration, Workforce Planning, FMLA, New Hire Orientations, Labor Relations
Education
Boise State University
Bachelor's
Apple September 2015 - Present
Apple November 2014 - Present
Apple July 2015 - September 2015
National American University April 2014 - October 2014
AT&T July 2010 - March 2013
Cessna Aircraft Company November 2007 - March 2009
T-Mobile August 2006 - November 2007
Asurion November 2003 - September 2005
Skills
Customer Service, Sales, Microsoft Office, Call Centers, Customer Retention, Customer Experience, Training, Telecommunications, Customer Satisfaction, Time Management, Management, Invoicing, Troubleshooting, Sales Process, Technical Support, Networking, Direct Sales, Customer Support, Goal-driven leader, Cellular Communications, Solution Selling, Sales Operations, iOS
Education
Wichita State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management
Wichita State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), International Business
Butler Community College 2008 — 2010
Associates of Science (A.S.)
AT&T July 2012 - Present
Asurion January 2012 - June 2012
Skills
Spanish, Mobile Devices, Mobile Technology, Electronics, Consumer Electronics, 4G, Cellular Communications, Customer Experience, Data Entry, Direct Sales, Leadership, Networking, Mobile Communications, Quotas, Retail, Smartphones, Windows, Wireless, Wireless Networking, Customer Service, Microsoft Office, Team Building, PowerPoint, Microsoft Word, Sales, Facebook, Solution Selling, Organizational..., GSM, M2M, Social Media Marketing, Advertising, Social Networking, Product Management, Psychology, Marketing, Marketing Strategy, Telecommunications, Time Management, Product Marketing
Education
Middle Tennessee State University
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
Capella University
Master of Science (M.S.), Psychology
GE Capital July 2013 - Present
GE Capital - Commercial Distribution Finance November 2014 - Present
GE Capital - Commercial Distribution Finance March 2014 - October 2014
GE Capital - Retail Finance July 2013 - February 2014
Sabre Corporation May 2012 - August 2012
Management Solutions Inc. August 2007 - July 2011
Asurion April 2005 - August 2005
WEST Telecommunications February 2001 - May 2001
Skills
PowerPoint, Leadership, Microsoft Word, Process Improvement, Team Building, Microsoft Excel, Marketing, Forecasting, Training, Product Management, Project Management, Account Management, Sales, Strategy, Business Strategy, Leadership Development, Competitive Analysis, Data Analysis, Cross-functional Team..., Analysis, Finance, Business Development, Financial Analysis, Financial Modeling, Analytics, Market Research
Education
Southern Methodist University - Cox School of Business 2011 — 2013
MBA, General Management & Corporate Strategy
Brigham Young University 2004 — 2008
BA, Latin American Studies & Business Management
Netuitive August 2015 - Present
Hunter Contracting Inc. May 2006 - Present
Mhelpdesk October 2014 - August 2015
Mhelpdesk August 2014 - October 2014
Asurion May 2013 - October 2013
Indianapolis Colts June 2008 - September 2008
Skills
Marketing, Customer Service, Teamwork, Social Networking, Customer Satisfaction, Microsoft Excel, Time Management, Management, Product Marketing, Creative Problem Solving, Microsoft Office, Leadership, Social Media Marketing, Team Leadership, Project Management, Personnel Management, Software Sales, Human Resource..., Design Management, Sales, Sales Prospecting, Digital Direct Marketing, Troubleshooting
Education
Bridgewater College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing, Alumni
Foundations Recovery Network January 2014 - Present
TEAMBABCOCK January 2012 - Present
GCFA January 2013 - February 2014
Earthbound Trading Company May 2010 - May 2013
Dell January 2010 - January 2013
Boeing January 2010 - January 2013
WellPoint January 2010 - November 2010
Asurion April 2009 - July 2009
Nissan North America June 2008 - July 2008
Quanta Computer Inc. May 2007 - January 2008
Skills
Troubleshooting, Windows 7, Active Directory, Technical Support, Networking, Operating Systems, Disaster Recovery, Cloud Applications, Citrix XenApp, Citrix XenDesktop, Virtualization, Security, Hardware, Vendor Management, Software Installation, Testing, ITIL, Network Administration, Cloud Computing, VMware ESX, Enterprise Network..., Help Desk Support, Unix, Windows, Database Servers, Process Improvement, SQL, Laptops, Project Planning, JavaScript, Servers, Windows Server, Dell OpenManage, SharePoint Server, Photoshop, LAN-WAN, Wireless Routers
Education
Central Michigan University 2007 — 2009
Associate's Degree, Nutrition Sciences
Cadillac High School 2004 — 2006
Diploma
Asurion November 2014 - Present
Asurion July 2007 - November 2014
USAF 2001 - 2007
United States Air Force 2001 - 2007
Skills
Process Improvement, Six Sigma, Project Management, Business Process..., Team Leadership, Vendor Management, Visio, Data Mining, Statistics, Business Analysis, SDLC, Cross-functional Team..., Change Management, Quality Assurance, Program Management, Security, Leadership, Analytics, Data Analysis, IT Management, Critical Thinking, Management, Requirements Analysis, Analysis, Call Centers, Integration, Project Portfolio..., Telecommunications, Operations Management, Software Documentation, SharePoint, Testing, Agile Methodologies, SQL, Business Process, PMP, Requirements Gathering, CRM, Statistical Modeling, Business Strategy, Troubleshooting, Business Intelligence, Product Management, Software Project..., PMO, Customer Experience, Six Sigma Master..., Customer Experience..., User Interface Design, Process Engineering
Education
Brigham Young University 1994 — 2001
BS, Management - Info Systems
Oklahoma City University 2003 — 2005
MBA, Info Technology
AIG June 2014 - August 2014
Asurion July 2012 - August 2013
Synechron November 2009 - August 2013
Wells Fargo Bank, N.A. November 2009 - June 2012
Skills
XML, WCF, WPF, VB.NET, .NET, ASP.NET, JavaScript, HTML, C#, SSRS, MVVM, TFS, Design Patterns, ADO.NET, AJAX, LINQ, SQL, Agile Methodologies, Scrum, ASP.NET AJAX, UML, Microsoft SQL Server, Oracle, Visual Basic, SOA, Cloud Computing, Android, Java, Spring DI, Windows Azure, SQL Azure, MySQL, PHP, SDLC, Software Development, Web Services, C++
Education
California State University-Sacramento 2013 — 2015
Master of Science (MS), Computer Science
University of Mumbai 2005 — 2009
BE, Computer
SIES Junior College, Sion, Mumbai 2003 — 2005
Our Lady of Perpetual Succour High School ( OLPS ) , Chembur , Mumbai 1991 — 2003
Toys R Us September 2013 - November 2014
Asurion June 2014 - September 2014
AMVETS June 2013 - September 2013
PX Supply January 2012 - April 2012
Education
Dyersburg State Community College 2010 — 2011
Associate of Science (A.S.), Criminalistics and Criminal Science, did not graduate
Christian Brothers University 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), Psychology, did not graduate
American Express Travel and Lifestyle Services 2015 - Present
Asurion 2013 - 2015
T-Mobile 2011 - 2013
T-Mobile 2008 - 2010
T-Mobile 2006 - 2008
T-Mobile 2005 - 2006
T-Mobile 2004 - 2005
VoiceStream (aquired by T-Mobile 2002) 2001 - 2003
Skills
Leadership, Telecommunications, Customer Experience, Cross-functional Team..., Customer Service, Team Leadership, Call Centers, Training, Management, Strategic Planning, Customer Satisfaction, Employee Engagement, Quality Assurance, Program Management, Net Promoter Score, Organizational..., Adult Education, Philosophy, Performance Metrics, Wireless, GSM, Teamwork, Mobile Devices, University Teaching, Ethics, Business Ethics
Education
Boston University
Master of Arts (M.A.), Philosophy
University of Northern Colorado
Bachelor of Arts (B.A.), Philosophy; English Language and Literature/Letters, Summa Cum Laude
HireVue January 2014 - Present
Asurion January 2012 - September 2013
Backcountry.com April 2009 - December 2011
eBay April 2007 - April 2009
Ancestry.com December 2005 - April 2007
Confidential 2002 - 2007
Amazon.com December 2002 - July 2006
Kaiser Permanente June 2005 - December 2005
Inoveon, an Eli Lilly Company April 2002 - December 2002
Toyota April 2001 - December 2001
Skills
Cross-functional Team..., Process Improvement, Six Sigma
Education
University of Chicago 1999 — 2002
Masters of Science, Computer Science and Operations Research
Brigham Young University 1996 — 1999
Bachelor of Arts, Philosophy and Mathematics
Philips August 2011 - Present
ACD Financial Services January 2004 - Present
Asurion March 2010 - August 2011
Delta Air Lines January 2000 - June 2008
Federal Express June 1989 - December 1999
Skills
Process Improvement, Business Planning, Financial Analysis, Budgets, Financial Modeling, Income Statement, Financial Reporting, Forecasting, Project Management, Management, Change Management, Mergers, Team Leadership, Strategy, Cross-functional Team..., Data Analysis, Internal Audit, Strategic Planning, Variance Analysis, Auditing, Corporate Finance, Internal Controls, Human Resources, Mergers & Acquisitions, Project Planning, Leadership, Finance, Six Sigma, Negotiation, Business Strategy, Strategic Financial..., Program Management, Competitive Analysis, Financial Accounting, Risk Management, Management Consulting, Cash Flow, Business Process..., Due Diligence, Operations Management, Accounting, Product Management, Pricing, Managerial Finance, Business Analysis, Analysis, Contract Negotiation, Sarbanes-Oxley Act, Acquisition Integration, Executive Management
Education
Vanderbilt University - Owen Graduate School of Management 1987 — 1989
MBA, Finance
University of Tennessee-Knoxville 1985 — 1987
M.S., Industrial Engineering
Christian Brothers University 1981 — 1985
B.S., Chemical Engineering
Diversicare Healthcare Services Inc. March 2014 - Present
SunCrest Home Health November 2012 - March 2015
Asurion May 2012 - October 2012
Trailblazers January 2012 - June 2012
eCampus.com May 2011 - February 2012
I marketing November 2009 - August 2010
Skills
International Finance, International Business, Financial Modeling, Financial Analysis, Investment Banking, Google Adwords, Omniture, Google Analytics, Strategic Financial..., Facebook, SEO, Social Media, Excel, Online Marketing, Analytics, E-commerce, Corporate Finance, Social Networking, SEM, Link Building, Online Advertising, Supply Chain Finance, Microsoft Excel, Entrepreneurship
Education
Carnegie Mellon University - Tepper School of Business 2014 — 2017
Master of Business Administration (M.B.A.), Entrepreneurial and Small Business Operations
University of Kentucky 2008 — 2012
Bachelor of Business Administration (BBA), Majors: Finance, Management Minors:International Business, Economics, GPA - 3.5 (Cum Laude)
University of Melbourne 2010 — 2010
Finance, International Business
Healthcare TTU, Inc. February 2015 - Present
Onlife Health 2011 - January 2015
ComFrame Software 2010 - 2011
Asurion 2008 - 2010
Healthways 2003 - 2008
Pinnacle Decision Systems 2002 - 2002
Abacus Risk Management Technologies 2000 - 2002
Pfizer 1999 - 2000
SpeedFam Corporation 1998 - 1999
US Navy 1992 - 1998
Skills
Leadership, Software Development, SharePoint, SDLC, Enterprise Software, Management, Agile Methodologies, IT Strategy, Process Improvement, Healthcare Information..., Healthcare, Strategy, Business Process..., Vendor Management, Program Management, Team Building, Databases, Project Planning, Business Analysis, Business Intelligence, Integration, Enterprise Architecture, Cross-functional Team..., Data Modeling, Active Directory, Project Management, Quality Assurance, Requirements Analysis, IT Management, Consulting, Team Leadership, Software Documentation, SQL, Visio, Disaster Recovery, Software Project..., Security, HIPAA, Quality Management, Information Technology, Strategic Planning, Microsoft SQL Server, Senior Executive..., Software Quality..., Technology Roadmapping, Systems Analysis, Corporate Governance, Process Analysis, Application Development, SaaS
Education
Capella University
Masters of Science, Software Architecture and Design
Southern Illinois University, Carbondale
Bachelor of Science, Education
Thomas Edison State College
Associate's Degree, Nuclear Engineering Technology/Technician
American Tower March 2014 - Present
Asurion August 2013 - March 2014
UTC Fire & Security May 2010 - February 2011
GE Security July 2008 - June 2010
GE Security June 2006 - July 2008
GE Sensing September 2003 - June 2006
GE Industrial Systems July 2001 - September 2003
Skills
Six Sigma, Process Improvement, Cross-functional Team..., Program Management, Operational Excellence, Vendor Management, Business Process..., ERP, DMAIC, Project Management, Change Management, Integration, Business Intelligence, Team Leadership, Strategy, Security, CRM, IT Strategy, Software Project..., Manufacturing, Leadership, Management, Product Management, Requirements Analysis, Supply Chain, Operations Management, E-commerce
Education
Clarkson University 2000 — 2001
MBA, Business Administration
Clarkson University 1997 — 2000
BS, Management Information Systems
D'Allessandro Corp. November 2014 - Present
Bristol Community College October 2012 - Present
Go2IT Group June 2012 - Present
Asurion July 2012 - August 2014
VIPdesk October 2010 - March 2012
OnProcess Technology February 2010 - July 2010
Century 21 Associates Realty Inc December 2008 - June 2009
Webster Bank March 1996 - March 2008
Skills
Banking, Troubleshooting, Accounts Payable, Mortgage Lending, Databases, Call Centers, Microsoft Office, Sales Operations, Windows, Windows 7, Analysis, Process Improvement, Management, Computer Hardware, XP, Web Design, Servers, HTML 5, CSS, Oracle, MySQL, SQL, QuickBooks, JavaScript, CompTIA A+ Certification, CompTIA Network+..., Adobe Design Programs, jQuery, jQuery Mobile, XHTML, Unix, Linux, PHP, Dreamweaver, Backbone.js, AJAX, Training, Sales, Customer Service, Access, Active Directory, Data Entry, Windows XP
Education
New Horizons Computer Learning Center 2009 — 2015
A+ and Network +, Comptia Certifications
Bristol Community College 2011 — 2014
Associate's degree, Computer Information Systems, 3.4
BMC Durfee High School 1988 — 1992
Diploma, Business, 12
Asurion June 2009 - August 2009
Goldman Sachs June 2005 - July 2008
Skills
Entrepreneurship, Venture Capital, Investments, Private Equity, Corporate Development, Financial Services, Financial Modeling, Valuation, Due Diligence, Mergers, Investment Banking, Corporate Finance, Equities, Asset Managment, Alternative Investments, M&A experience, Hedge Funds, Emerging Markets, Portfolio Management, Start-ups
Education
Stanford University Graduate School of Business 2008 — 2010
MBA
Brown University 2001 — 2005
BA
Asurion January 2014 - Present
Asurion November 2011 - December 2013
Asurion February 2009 - October 2011
Asurion February 2008 - January 2009
AT&T Mobility 2005 - 2008
Cingular Wireless 2003 - 2005
United States Cellular 2002 - 2003
AT&T Wireless 2001 - 2002
Verizon Wireless 2000 - 2001
GTE Wireless 1990 - 2000
Skills
Product Development, Analysis, Management, Integration, Strategy, Product Management, Retail, Process Improvement, Business Analysis, Facilities Management, Mergers, Strategic Planning, Forecasting, P&L Accountability, Business Case, Cross-functional Team..., Financial Analysis, Business Strategy, Budgets, Management Consulting, Business Development, Financial Modeling, Telecommunications, Vendor Management, Team Building, Business Intelligence, Business Process..., Program Management, Finance, Change Management, Contract Negotiation, Team Leadership, Project Planning, Operations Management, Strategic Financial..., Accounting, Training, Executive Management, Managerial Finance, P&L, Pricing
Education
Central Michigan University 1982 — 1986
Bachelor of Applied Science (B.A.Sc.)
Dearborn Edsel Ford High School 1979 — 1982
Qualcomm August 2014 - Present
Asurion November 2013 - April 2014
Texas Instruments March 2010 - October 2013
Texas Instruments August 2007 - March 2010
Integrated Circuit Design April 2006 - August 2007
Carnegie Mellon University January 2005 - January 2006
Skills
HW Applications, Application Development, RF systems, RF Engineering, Analog Design, Analog, Hardware Design, PCB design, RF, Analog Circuit Design, Hardware Architecture, IC, Hardware, Semiconductors, SoC, Verilog, Simulations, Mixed Signal, ASIC, Operations Management, Marketing Strategy, Software Development, PCB Design, Testing
Education
Cornell University - Johnson Graduate School of Management
Master of Business Administration (M.B.A.)
Carnegie Mellon University 2004 — 2006
Masters
University of Mumbai 2000 — 2004
Bachelors
Jai Hind College 1998 — 2000
HSC
Arya Vidya Mandir 1986 — 1998
ICSE
Asurion September 2014 - Present
Health Care REIT January 2012 - September 2014
Health Care REIT January 2011 - December 2012
Health Care REIT January 2009 - December 2010
Health Care REIT June 2007 - December 2008
Windrose Medical Properties Trust March 2006 - May 2007
Windrose Medical Properties Trust July 2005 - March 2006
Irwin Mortgage December 2003 - July 2005
Crooked Stick Golf Club June 2003 - December 2003
Skills
Finance, Due Diligence, Budgets, Asset Managment, Financial Reporting, Financial Analysis, Analysis, Analytical Skills, Real Estate, Investments, Asset Management, Mergers & Acquisitions, Real Estate Transactions, Financial Modeling, Valuation, Strategic Planning, Cross-functional Team..., Accounting
Education
Butler University - College of Business Administration 2006 — 2009
MBA, Finance and Leadership Concentrations
Butler University 1999 — 2003
BS, Finance
Castle High School 1995 — 1999
Asurion January 2014 - Present
Asurion March 2012 - Present
Mars January 2010 - March 2012
Mars Petcare January 2006 - January 2010
Mars February 2005 - December 2005
PTC June 2003 - January 2005
KPMG June 1998 - June 2003
Skills
Organizational Design, Talent Management, Organizational..., Organizational Culture, Succession Planning, Employee Engagement, Performance Management, Leadership Development, Change Management, Executive Coaching, Strategy, Management, Workforce Planning, Mergers & Acquisitions, Cross-functional Team...
Education
Claremont Graduate University 1994 — 2001
Ph.D., Organizational Psychology
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1996 — 1997
MBA, Strategy
Bucknell University 1990 — 1994
BA, Psychology
Asurion March 2013 - Present
Skills
Competitive Analysis, Customer Retention, Wireless, Pricing, Telecommunications, Customer Experience, Segmentation, B2B, Marketing Research, Customer Insight, Market Research, Analysis, Strategy, Product Development, Cross-functional Team..., Product Management, Analytics, Management
Education
California State University-Los Angeles
Master of Business Administration (M.B.A.), Marketing
University of California, Los Angeles
Bachelor of Arts (B.A.), Math and Applied Science
doTERRA January 2012 - Present
Radiant Health and Wellness April 2010 - Present
Asurion October 2007 - April 2009
McGuireWoods LLP June 2005 - November 2006
Workflow 2000 - 2005
Approved Financial Corp. 1998 - 2000
Imageware 1996 - 1998
Skills
Employee Benefits, Management, Program Management, Employee Relations, HRIS, Recruiting, Nutritional Counseling, Lifestyle Coaching, Essential Oils, Reflexology, Human Resources
Education
Institute for Integrative Nutrition 2005 — 2011
Certified Holistic Health Coach, Holistic Health and Nutrition
Central Michigan University 1986 — 1991
Bachelor of Applied Arts, Interpersonal and Public Communications
Asurion October 2014 - Present
Asurion March 2014 - October 2014
Benjamin Moore & Co. (a Berkshire Hathaway Company) January 2012 - March 2014
Benjamin Moore & Co. (a Berkshire Hathaway Company) May 2011 - January 2012
Benjamin Moore & Co. (a Berkshire Hathaway Company) December 2007 - May 2011
Benjamin Moore & Co. (a Berkshire Hathaway Company) March 2004 - December 2007
Benjamin Moore & Co. (a Berkshire Hathaway Company) July 2003 - March 2004
Benjamin Moore & Co. (a Berkshire Hathaway Company) February 2002 - July 2003
Benjamin Moore & Co. (a Berkshire Hathaway Company) May 2001 - February 2002
Benjamin Moore & Co. October 1999 - May 2001
Skills
Cross-functional Team..., Product Marketing, Digital Marketing, Product Management, Competitive Analysis, Analytics, Marketing Strategy, E-commerce, SEM, Digital Strategy, Product Development, Web Analytics, Marketing Communications, SEO, Email Marketing, User Experience, Strategy, Digital Media, Project Management, Content Management, Web Development, Social Media, Management, Brand Development, Leadership, Creative Direction, Social Media Marketing, Integrated Marketing, B2B, Marketing, Vendor Management, CRM, Mobile Marketing, PPC, Content Strategy, Brand Management, Online Marketing, Web Design, Strategic Partnerships, Online Advertising, Marketing Management, Product Launch, Multi-channel Marketing, Market Planning, Segmentation, B2B Marketing, Omniture, Customer Insight, Google Analytics, IT Governance
Education
Fairleigh Dickinson University-Florham Campus 1996 — 2000
MBA, Business Management
Caldwell University 1992 — 1995
BA, Chemistry
County College of Morris 1990 — 1992
Associates, Chemistry plus Environmental Sciences
EY November 2014 - Present
Dell June 2013 - November 2014
Asurion August 2012 - June 2013
Dell Services June 2011 - August 2012
GSD December 2009 - June 2011
Dell September 2008 - June 2011
Dell Inc September 2006 - September 2008
Dell September 2006 - September 2008
Dell July 2005 - September 2006
Dell April 2005 - December 2005
Skills
Call Center, Computer Hardware, Troubleshooting, Hardware, Windows 7, Technical Support, Active Directory, Disaster Recovery, XP, ITIL, Customer Experience, Customer Satisfaction, Process Improvement, Virtualization, Management, Call Centers, Microsoft Certified..., Windows Server, Help Desk Support, Leadership, System Deployment, Servers, VMware, Project Management, Team Leadership, Service Desk, Citrix, VPN, Software Documentation, Networking, SharePoint, Data Center, Service Delivery, Operating Systems, IT Service Management, IT Operations, Microsoft Exchange, Incident Management, System Administration, BMC Remedy, IT Management, SAN, Windows XP, Storage, Cloud Computing, Dell Computers, Information Technology, A Certified, Blackberry Enterprise..., Mobile Devices
Education
Capella University 2010 — 2014
Bachelor’s Degree, Business Management and Leadership
ITT Technical Insitute 2002 — 2004
Associate's degree, Website Development
Asurion August 2014 - Present
Purdue University (IUPUI) January 2010 - Present
Asurion May 2013 - August 2014
URS Corporation March 2010 - May 2013
Rolls-Royce North America March 2012 - April 2013
Rolls-Royce August 2009 - March 2012
Health Care Service Corporation December 2006 - August 2009
ABN AMRO July 2006 - December 2008
BCC Financial Services June 2005 - June 2006
TAG Solutions June 1998 - December 2001
Skills
Information Security, Security, Vulnerability Assessment, CISSP, Information Security..., Network Security, Computer Security, Penetration Testing, Information Assurance, Risk Assessment, Computer Forensics, Security Management, Information Technology, Security Audits, Security Awareness, Physical Security, Firewalls, Risk Management, Disaster Recovery, Program Management, Network Administration, Security Policy, Governance, Leadership, Intrusion Detection, Cryptography, Vulnerability Management, Incident Response, Wireless Networking, Business Continuity, Software Documentation, Networking, IT Strategy, Privacy Law, DoD, Policy, Security+, NISPOM, IT Audit, PCI DSS, Security Clearance, ISO 27001, Intelligence Analysis, Forensic Analysis, IPS, NIST, Security Architecture..., Encryption, Technical Writing, Malware Analysis
Education
Mercyhurst University 2011 — 2012
Cyber Threat Analysis
Towson University 2007 — 2010
MS, Integrated Homeland Security Management - National Security Concentration
Capitol College 2005 — 2006
MS, Information Assurance
Northern Illinois University 2002 — 2004
BS, History
Northern Illinois University 1996 — 2001
BS, Computer Science
Capgemini April 2011 - Present
First Solar 2009 - 2009
Collabera 2007 - 2009
Limited Brands 2007 - 2008
Asurion 2005 - 2006
AlphaBlox 1999 - 2001
Platinum Technologies 1995 - 1996
Skills
Business Intelligence, SDLC, IT Strategy, Data Warehousing, Business Analysis, Data Modeling, Analytics, Business Process, Consulting, Business Process..., ETL, ERP, Enterprise Architecture, Enterprise Software, Integration, Management, Oracle, PMO, Program Management, Requirements Gathering, Software Project..., Solution Architecture, Vendor Management, Requirements Analysis
Education
Carnegie Mellon University 1993 — 1995
Master's of Science, Public Policy
Asurion Human Resources ExecutiveTargetJanuary 2004 - September 2007
Education
Bowling Green State University 2002 — 2003
Masters, Organization Development
Shippensburg University of Pennsylvania 1998 — 2002
Asurion May 2014 - Present
Asurion November 2011 - May 2014
Asurion March 2010 - November 2011
Strategic Systems Programs January 2008 - March 2010
USS JIMMY CARTER (SSN-23) September 2006 - December 2007
USS JIMMY CARTER (SSN-23) March 2005 - December 2007
USS JIMMY CARTER (SSN-23) June 2006 - September 2006
USS JIMMY CARTER (SSN-23) March 2005 - June 2006
USS JIMMY CARTER (SSN-23) September 2004 - March 2005
Skills
Testing, Process Scheduler, Military, Software Documentation, Nuclear, Process Improvement, Cross-functional Team..., Program Management, Project Management, Project Planning, Operations Management, Team Leadership, Engineering, Quality Assurance, Leadership, Navy, Training, Team Building, Security Clearance, Business Analysis, Systems Engineering, DoD, Product Management, Management
Education
Carnegie Mellon University 1999 — 2003
B.S., Mathematics (Operations Research)
The Catholic University of America 2008 — 2009
M.S.E., Engineering Management
Naval Nuclear Power Training Command 2003 — 2004
Equivalent Graduate Level Coursework, Nuclear Engineering, Salutatorian
US Navy Submarine Training Center 2006 — 2006
Quality Assurance and Maintenance
Asurion June 2015 - Present
Asurion July 2013 - May 2015
CUNA Mutual Group 2011 - 2013
CUNA Mutual Group 2008 - 2011
Baker Tilly Virchow Krause, LLP 2006 - 2008
Regal Beloit 2001 - 2006
OSI (Outsourcing Solutions, Inc.) - Strategic Receivables Outsourcing 1999 - 2001
Kwik Trip, Inc. 1997 - 1999
Skills
Succession Planning, Talent Management, Employee Relations, Compensation & Benefit, Performance Management, Employee Benefits, Onboarding, Payroll, Lean Six Sigma Greenbelt, Global Compensation, HRIS, Business Analysis, Project Management, Workday, Union / Labor Relations, Change Management, Recruiting & Campus..., Personnel Management, Human Resources, Management, Six Sigma, Compensation
Education
Cardinal Stritch University 1999 — 2005
Master's of Science, Management
University of Wisconsin-La Crosse 1994 — 1998
Bachelor's of Science, Business Administration - Human Resources Management
Asurion October 2012 - Present
Dell January 2010 - March 2012
Advance Financial 2012 - 2012
Dell September 2006 - September 2008
Verizon/MCI January 1987 - June 2006
MCI 1987 - 2006
Skills
Call Center, Account Management, Solution Selling, Salesforce.com, Team Building, Management, Sales, Customer Satisfaction, Direct Sales, Vendor Management, Sales Management, Sales Process, Team Leadership, Cross-functional Team..., Leadership, Telecommunications, Training
Education
Briar Cliff University
Heelan
Advanced Disposal Services December 2012 - Present
Fanatics, Inc. June 2011 - December 2012
Lender Processing Services, Inc. (LPS) October 2010 - June 2011
Asurion February 2007 - October 2010
BCD Travel 2004 - 2007
J.M. Seaman 1987 - 2001
US Army 1978 - 1983
Skills
T-SQL, Microsoft SQL Server, SSIS, SSRS, SDLC, SQL, Database Design, Data Warehousing, ETL, Agile Methodologies, Databases, .NET, SharePoint, Business Intelligence, C#, Software Development, Analysis Services, Database Administration, Visual Studio, TFS, ASP.NET, Oracle, Integration, Data Modeling
Education
Washburn University 2002 — 2004
BAS, Technology Administration
Johnson County Community College 2000 — 2004
AAS, CIS
Cameron University
Architecture
Platte College
Diploma, Drafting
The University of Kansas
Certifications, Fire Service
The General ® August 2014 - Present
Asurion July 2012 - May 2014
Asurion September 2009 - July 2012
Asurion August 2006 - September 2009
EY October 2003 - August 2006
PwC October 2002 - October 2003
Skills
Financial Reporting, US GAAP, GAAP, Accounting, Internal Controls, Auditing, Sarbanes-Oxley, CPA, General Ledger, Corporate FP&A, Corporate Finance, Financial Analysis, Hyperion Enterprise, Finance, SEC filings, Sarbanes-Oxley Act
Education
Brigham Young University
Master's degree, Professional Accountancy
Brigham Young University
Bachelor's degree, Accounting
Asurion April 2015 - Present
Thomson Reuters May 2014 - April 2015
Accenture August 2013 - May 2014
Best Buy December 2011 - August 2013
Best Buy July 2010 - December 2011
Accenture October 2009 - July 2010
Accenture October 2006 - October 2009
Medtronic February 2006 - October 2006
Cargill 1998 - 2006
The Nycor Group May 1995 - May 1998
Skills
Business Process..., Change Management, IT Strategy, Vendor Management, Sourcing, Outsourcing, Contract Negotiation, Process Improvement, Supply Chain, Management, Project Management, Leadership, Program Management, Analysis, Procurement, Integration, Contract Management
Education
University of Nebraska-Lincoln 1989 — 1991
Bachelor's degree, International Relations and Affairs
Boston University 1986 — 1989
Exercise Physiology
Bridgestone April 2014 - Present
Asurion July 2012 - February 2014
Owen Graduate School of Management (Vanderbilt University) August 2010 - July 2012
Vanguard Health Systems May 2011 - August 2011
Huya Bioscience 2009 - 2010
Nu Skin Enterprises 2007 - 2008
Skills
Microsoft Office, Access, Statistics, SAP, Instructional Design, Data Analysis, Research, Leadership Development, Project Management, Leadership, Program Management, Strategy, Team Leadership, Training
Education
Vanderbilt University - Owen Graduate School of Management 2010 — 2012
MBA, Operations
Brigham Young University 2004 — 2007
BA, International Relations
Asurion Account Development RepT-MobileJune 2003 - March 2007
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1998 — 2001
Marketing
Asurion August 2011 - May 2015
iQor October 2006 - July 2009
LendingTree February 2006 - October 2007
Clariant - Archroma Services (Venturi) October 2004 - February 2006
Bank of America November 2001 - September 2003
Bank of America March 1999 - November 2001
Skills
Leadership, Management, Customer Service, Process Improvement, Call Centers, Program Management, Team Building, Analysis, CRM, Vendor Management, IEX Total View, eWFM
Education
Central Piedmont Community College 2011 — 2011
Winston-Salem State University
BA
Asurion November 2010 - Present
Gateway Energy Services Corp. February 2009 - December 2010
Clearwire September 2007 - September 2008
Cricket Communications December 2001 - August 2007
Skills
Direct Sales, B2B, Sales, Business Development, New Business Development, Team Building, Strategic Partnerships, Management, Solution Selling, Cold Calling, Sales Operations, Marketing, Sales Process, Account Management, Telecommunications, Customer Retention, Wireless, Selling, Product Marketing, Sales Management, Mobile Devices
Education
Bryant & Stratton College 2000 — 2003
Associates, Business Management
Asurion September 2014 - Present
Asurion January 2014 - September 2014
Sprint July 2013 - January 2014
Verizon Wireless October 2012 - July 2013
Verizon Wireless August 2011 - October 2012
Verizon Wireless March 2010 - August 2011
AT&T July 2005 - November 2009
Skills
CRM, Call Centers, Customer Satisfaction, Leadership, Management, Microsoft Excel, Networking, Program Management, Technical Support, Telecommunications, Training, Troubleshooting, Wireless, Customer Experience, Customer Service, Sales, Team Building
Education
DeVry University 2002 — 2005
Bachelors, Networking and Communications Management
Clark Atlanta University 2000 — 2002
Asurion May 2012 - Present
N.E.W. Customer Service Companies, Inc July 2010 - May 2012
N.E.W. Customer Service Companies, Inc January 2008 - June 2010
N.E.W. Customer Service Companies, Inc July 2006 - January 2008
Skills
Customer Service, Call Centers, Team Building, Operations Management, Management, PowerPoint, Customer Satisfaction, Team Leadership, Strategic Planning, Leadership, Project Management, Microsoft Excel, Microsoft Word, Process Improvement, Advertising, Microsoft Office, Account Management, Budgets, Sales Management
Education
Bridgewater College 2002 — 2006
BA, Business Administration- Marketing, Communication Studies
Northern Virginia Community College
Meeting and Event Planning
Asurion December 2010 - Present
N.E.W. Customer Service Companies, Inc December 2010 - Present
Best Buy August 2006 - February 2009
Best Buy June 2002 - August 2006
Black's Superstores August 2000 - June 2002
Black Photo Corporation January 1992 - July 2000
Skills
Retail, Merchandising, Inventory Management, Customer Experience, Store Management, Visual Merchandising, Retail Sales, Loss Prevention, People Development, Customer Satisfaction, Big Box, Income Statement, Inventory Control, Store Operations, POS, Hiring, Performance Management, Coaching, Profit, Training, Sales Operations, Sales Management, Team Building, Employee Training, Forecasting, Customer Retention, Consumer Electronics, Multi-channel Retail, P&L Management, Driving Results, Multi-unit, CPFR, New Store Openings, Multi-Unit Management, Planograms, Recruiting, Succession Planning, New Store Development, District Management, Time Management, Shrinkage, Business Operations, Multi-unit Retail..., Leadership, Sales, Associate Development, Assortment, Call Centers, Pricing, P
Education
Centennial College
Durham College
Mozy June 2013 - September 2014
Mozy August 2011 - May 2013
Asurion May 2010 - August 2010
Asurion April 2009 - August 2009
Asurion May 2008 - August 2008
Skills
Management, Data Analysis, Microsoft Excel, Accounting, Financial Analysis
Education
Brigham Young University 2007 — 2011
Bachelor of Science, Accounting
Asurion December 2013 - Present
Tata Consultancy Services April 2011 - January 2013
SemanticSpace Technologies July 2010 - January 2011
Optimal Synthesis Inc. April 2007 - June 2009
Skills
PL/SQL, HTML, MySQL, Subversion, Web Applications, Java/J2EE, RESTful WebServices, Hibernate, Linux System..., JBoss Application Server, F5 BigIP, Amazon Web Services...
Education
California State University-Hayward 2005 — 2008
Masters, Computer Science
Asurion January 2012 - Present
Maritz Research October 2010 - June 2011
Latino Leadership Academy 2010 - 2011
SC Marketing June 2010 - August 2010
Marketing Concept Group April 2010 - June 2010
Cabrillo High School (LBUSD) January 2008 - June 2010
Long Beach Conservation Corps June 2009 - August 2009
California State University, Long Beach November 2004 - January 2008
Target June 2005 - August 2006
Dearden's Furniture June 2004 - August 2004
Skills
Bilingual-Spanish, Microsoft Office, Customer Service, Customer Relations, Marketing Research, Direct Marketing, Advertising, Budgeting, Art, Painting, Languages, Research
Education
California State University-Long Beach 2004 — 2010
Degree: BS, Business Administration; Marketing & International Business; Italy
Santa Ana High School 2000 — 2004
High School Diploma
Spectrum Brands April 2013 - Present
The Halbert Company September 2012 - April 2013
Asurion May 2011 - August 2011
EMI CMG August 2010 - December 2010
Nerdy Duckling (owner/proprietor) 2004 - 2010
PCS Cheerleading Website (self employed) 2001 - 2005
Skills
Social Media, Marketing Strategy, Marketing, Consumer Insight, Web Marketing, Merchandising, Digital Marketing, Social Media Marketing, Marketing Communications, E-commerce, Facebook, Graphic Design, Event Planning, Strategic Planning, SEO, Public Speaking, Strategy, Management, Blogging, Marketing Research, Online Marketing
Education
Vanderbilt University - Owen Graduate School of Management 2011 — 2012
MBA, Marketing, Brand Management, Strategy
Bradley University
BS, Marketing, Entrepreneurship
Peoria Christian School
High School
Ingram Micro Mobility 2013 - Present
Asurion 2004 - 2010
Sprint Nextel 1998 - 2004
Skills
Account Management, Training, Customer Retention, Telecommunications, Strategic Partnerships, Strategic Sales, Wireless, Sales Operations, Sales, Salesforce.com, Solution Selling, Direct Sales
Education
California State University-San Marcos 1992 — 1994
Bachelor of Arts (B.A.), Sociology
Asurion 2012 - Present
Skills
HTML4/5,CSS2/3,JAVASCRIP..., XML, XHTML, Dreamweaver, Web Development, DHTML, C++
Education
California State University-East Bay 2009 — 2011
Masters, Computer Science
Asurion Customer Fulfillment and Production ManagerNukote International2006 - 2009
ModusLink 2004 - 2006
Skills
Continuous Improvement, Six Sigma, Lean Manufacturing, Process Improvement, Customer Service, Value Stream Mapping, Manufacturing, Team Leadership, Project Planning, Cross-functional Team..., Analysis, Supply Chain, Operations Management, Forecasting, Supply Chain Management, Leadership, Management, Team Building
Education
Middle Tennessee State University 2007 — 2010
MBA, Statistics, Information Systems, Management
Brigham Young University 1998 — 2003
BS, Manufacturing Engineering Technology
Asurion April 2014 - Present
Citrix May 2012 - July 2015
Intuit May 2010 - May 2012
Softlight Engineering February 2008 - December 2010
Pratt Whitney Rocketdyne / Airtek Engineering Services April 1998 - April 2008
Digital Insight Corporation July 2000 - December 2000
Internet Dynamics March 1997 - May 1998
Boeing May 1995 - March 1997
ADC Telecommunications (Fibermux) September 1992 - June 1995
Optical Research Associates November 1991 - September 1992
Skills
Software Development, Java, Information Security, Security, C++, Unix, Cloud Computing, Software Engineering, C, Web Application Security, Network Security, Databases, Integration, Computer Security, GWAPT, GSEC, Linux, SQL, JavaScript, Secure SDLC, Software Architecture..., Fortify, Penetration Testing, Application Security, Firewalls, Distributed Systems, Encryption, Identity Management, Operating Systems, Cryptography, Software Design, Networking, Vulnerability Management, Object Oriented Design, Security Architecture..., Vulnerability Assessment, TCP/IP, Servers, Perl, Agile Methodologies, System Architecture, Enterprise Architecture, Information Security..., Oracle, Data Security
Education
California State University-Northridge 1988 — 1989
MS, Computer Science
California State University-Northridge 1983 — 1988
BS, Computer Science
Fuller Theological Seminary
MA, Theology
Charles Schwab July 2015 - Present
Wipro Promax Analytics Solutions June 2014 - July 2015
Asurion November 2011 - May 2014
Bridgeline Digital April 2011 - October 2011
Skills
ASP.NET, ASP.NET MVC, JavaScript, Agile Methodologies, AJAX, Web Applications, Microsoft SQL Server, jQuery, jQuery UI, JavaScriptMVC, HTML5, CSS, LESS, Bootstrap, Kendo, WCF, NUnit, ADO.NET, LINQ, Entity Framework, JIRA, HP Quality Center, JSON, IIS, AngularJS, RequireJS, TFS, SEO, SQL, SDLC, Requirements Analysis, Oracle, XML
Education
City University of New York City College 2009 — 2010
Master's Degree
Asurion August 2015 - Present
Bluefield Daily Telegraph November 2008 - March 2010
Civic Development Group October 2006 - March 2008
Education
Bluefield State College 2011 — 2015
Bachelor of Computer Science, Computer Programming
Asurion June 2014 - Present
Xerox January 2009 - December 2013
Webbon Transportation May 2004 - January 2009
Skills
Customer Service, Technical Support, Mobile Devices, Microsoft Office, Windows 7, Windows XP
Education
Wake Technical Community College 2014 — 2016
Associate's Degree, Database Administration
Central Carolina Community College 2013 — 2015
Associate's Degree, Working toward a degree in Information Technology
TechSkills 2008 — 2008
A+ Network +
Asurion April 2015 - Present
Asurion October 2014 - April 2015
Asurion March 2014 - October 2014
Cycle Gear Inc. October 2013 - May 2014
Caserma Ederle Chapel October 2008 - September 2009
Caserma Ederle Chapel June 2008 - October 2008
GET Marketing 2006 - 2007
Skills
Audio Post Production, Live Sound, Audio Engineering, Recording, Sound, Studio Recording, Sound Editing, Music Theory, Music Production, Technical Support, Mastering, Pro Tools, Sound Design, Music, iOS, Audio Editing, Logic Pro, Digital Audio, Program Management, Logic Studio, Android, Music Industry, Sound Reinforcement, Professional Audio, Audio Processing, Post Production, Bilingual, Technology, Mobile Technology, Customer Service, Project Management
Education
Full Sail University 2011 — 2013
Bachelor of Science (B.S.), Recording Arts, 3.88 Standard GPA
City College of San Francisco 2009 — 2010
Computer Technology/Computer Systems Technology
Leeds College of Music 2007 — 2008
A Levels, Popular Music Performance, 4.0
Vicenza American High School 2003 — 2006
High School/Secondary Diplomas and Certificates
CB&I June 2014 - Present
Asurion June 2011 - May 2014
The EADS Group July 2009 - April 2011
L.R. Kimball October 2007 - February 2009
Skills
Environmental..., Civil Engineering, Engineering, Inspection, Water, Construction
Education
Bucknell University 2003 — 2007
Bachelor of Science (BS), Civil and Environmental Engineering
Bellwood-Antis High School 1999 — 2003
Interline Brands September 2013 - Present
Asurion November 2012 - September 2013
Beecher Carlson June 2007 - November 2012
Tradesoft January 2006 - February 2007
Hanna Strategies February 2005 - February 2006
Differential Solution, LLC March 2001 - April 2005
Skills
.NET, C#, ASP.NET MVC, Visual Studio, C++, Git, SQL, Agile Methodologies, Test Driven Development, JavaScript, Web Services
Education
Columbia University in the City of New York 2000 — 2001
Graduate Course, Computer Science
City University of New York-College of Staten Island 1985 — 1999
Bachelor of Applied Science (B.A.Sc.), Computer Science
Asurion April 2014 - Present
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Outlook, Data Entry, Research, Access, Leadership
Education
Capella University 2015 — 2017
Computer and Information Sciences and Support Services
Everest University-Tampa Online 2012 — 2014
Computer Science
Asurion May 2012 - Present
AT&T December 2004 - May 2010
Skills
Microsoft Office, Telecommunications..., Small Claims, Customer Support, Technical Support, Sales, Team Leadership, Troubleshooting, Training, Telecommunications, Wireless, Call Centers, Customer Experience, Customer Service
Education
University of North Carolina at Charlotte 2011 — 2014
Seeking a B.S.B.A, Finance (Risk Management & Insurance Concentration)
Central Piedmont Community College 2009 — 2011
Associate of Science (AS), Chemistry
Asurion March 2014 - Present
Skills
Networking, Security, Management, Software Development, Technical Support, Project Management, Web Development, Microsoft Office, Customer Service, Microsoft Excel
Education
Capella University 2012 — 2015
Bachelor of Science (B.S.), Information Technology, 3.7
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Computer Programming, 3.92