Asurion Company
Industry: Company
DescriptionAsurion, LLC is a privately held company based in Nashville, Tennessee that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. In 2014, the company operated in 14 countries and had 49 offices with 17,000 employees serving 280 million consumers. Headquarters: Nashville, Tennessee, United States Number of employees: 17,000 Founded: 1994, Silicon Valley, California, United States Area served: World Subsidiaries: Soluto, ServiceBench, Inc., Parent organization: NEW Asurion Corporation
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Asurion Employees
Asurion January 2015 - Present
Data Sphere Technologies July 2011 - December 2014
Expedia November 2007 - May 2011
AT&T Mobility 2000 - 2007
Skills
Networking, Sales, Direct Sales, Call Center, Cold Calling, Training, Customer Service, Management, CRM, Call Centers, Account Management, Team Management, Sales Process, Coaching, Customer Retention, Training Delivery, Lead Generation, Selling, Time Management, Leadership, Recruiting, Team Leadership, Team Building, Customer Experience, Telecommunications, Salesforce.com, B2B, Microsoft Office, Vendor Management, Customer Satisfaction, Contact Centers, Sales Management, Business Development, Social Media, Solution Selling
Education
Edmonds Community College
Asurion June 2015 - Present
Asurion June 2014 - June 2015
Asurion February 2013 - June 2014
Asurion April 2012 - February 2013
Capital One January 2011 - April 2012
Capital One Bank September 2009 - January 2011
Capital One Bank April 2006 - September 2009
Capital One Bank August 2003 - April 2006
Skills
Banking, Loans, Mortgage Lending, Customer Service, Call Center, Coaching, Branch Management, Process Improvement, Training, Retail Banking, Sales, Credit Cards, Customer Experience, Cross Selling, Cash Management, Deposits
Education
Dillard University
LKQ Corporation February 2015 - Present
Aramark October 2013 - February 2015
Asurion March 2012 - August 2013
RR Donnelley June 2007 - March 2012
US Community Credit Union November 2002 - June 2007
SunTrust Bank March 1998 - November 2002
SunTrust Bank January 1996 - March 1998
Skills
Account Reconciliation, Financial Analysis, Reconciliation, General Ledger, SAP, Access, Journal Entries, Payroll, Excel, Accounting, PeopleSoft, ADP Payroll, Accruals, Auditing, Internal Controls, Microsoft Excel, Invoicing
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
MBA, Finance, General
DeVry University 2010 — 2012
Bachelor of Science (BS), Business Administration - Finance Major, Magna Cum Laude
Trumbull Business College 1988 — 1991
Associate Degree of Applied Business, Accounting, Summa Cum Laude
Asurion May 2014 - Present
Central Arizona Shelter Services June 2013 - October 2013
Borders October 2005 - April 2011
Avondale Auto Group October 2004 - October 2008
Skills
Network Administration, Routing Protocols, CCNA, Computer Hardware, Microsoft Office, Networking, Customer Service, Teamwork, Microsoft Excel, Windows, Windows Server, LAN-WAN, TCP/IP protocols, VTP, VLAN, Subnetting, Cisco Certified, ACLS, DHCP, FTP, DNS, NAT, Microsoft Word, PowerPoint, Research, Troubleshooting, Communication, Multi Tasking, Mac OS
Education
Estrella Mountain Community College 2013 — 2013
Associates Degree in Applied Science in Networking Technology: Linux, Networking Technology and Network Administration: Linux, 4.0 GPA
Estrella Mountain Community College 2010 — 2012
Associates degree in Applied Science in Networking Technology; CISCO, Networking Technology and Network Administration: Cisco, 3.6 GPA
Estrella Mountain Community College 2010 — 2012
Associate degree in General Studies and the Arts, 3.6 GPA
Harcourt High School 1998 — 1999
GED, General Studies, 3.5 GPA
Asurion May 2014 - Present
Asurion November 2014 - January 2015
WageWorks December 2013 - April 2014
Hertz June 2012 - June 2013
Comast October 2009 - June 2012
MarketSource Inc. March 2007 - August 2009
Sprint Nextel February 2005 - June 2006
Ameritech June 1998 - February 2005
Skills
Customer Service, Technical Support, Sales, Territory Management, Problem Solving, Telecommunications..., Management, Leadership, Sales Force Development, Sales Operations, Customer Retention, Retail, CRM, Networking, Call Centers, Customer Satisfaction, Time Management, Training, Troubleshooting
Education
DeVry University
Associate's degree, Network and System Administration/Administrator, 3.5
Asurion 2011 - Present
Asurion May 2008 - May 2011
Asurion May 2005 - April 2008
Kemper Auto Home January 2003 - May 2005
Factory Insight April 2001 - January 2003
Computer Associates January 1998 - April 2001
Prudential Insurance April 1996 - January 1998
Skills
Cross-functional Team..., Project Portfolio..., PMP, Strategic Planning, Change Management, Business Analysis, Program Management, Public Speaking, University Teaching, Project Management, Product Management, Project Delivery, Management Consulting, Mobile Devices, Product Marketing, Wireless, Vendor Management, Go-to-market Strategy, Strategic Partnerships, Agile Methodologies, Process Improvement, Telecommunications, Product Development, Mobile Applications, Mobile Technology, Product Launch, Analytics, IT Management, Financial Analysis, Training, Insurance, Software Project..., Strategy, SDLC, Risk Management, Management
Education
University of North Florida - College of Business Administration 1994 — 1996
MBA, Business
Florida State University - College of Business 1990 — 1994
Accounting
Project Management Institute
PMP, Project Management
Asurion July 2014 - Present
OneBeacon Technology Insurance July 2013 - July 2014
OneBeacon Technology Insurance September 2010 - July 2014
CNA Insurance May 2008 - September 2010
Liberty Mutual Insurance 2006 - 2008
Lexington Insurance Company 2005 - 2006
Arlington Roe July 2004 - August 2004
Markel International May 2004 - July 2004
Tractor Supply Company December 2003 - April 2004
Skills
Property & Casualty..., Commercial Insurance, Casualty, Commercial Lines, Underwriting, Liability, Workers Compensation, Professional Liability, Umbrella Insurance, Insurance, General Insurance, Liability Analysis, College Recruiting, Mentoring, Information Technology, Medical Technology, Communication, Problem Solving, Business Analysis, Organization, Time Management, Leadership, Industry Involvement, Fundraising, Negotiation, Legal Liability, Excess, Inland Marine, Casualty Insurance
Education
Florida State University - College of Business 2005 — 2008
MBA, Business Administration
Middle Tennessee State University 2002 — 2005
BBA, Finance, Insurance
Asurion December 2013 - Present
River Valley Transit 2012 - 2013
Center Partners October 2009 - June 2012
AAA Arizona March 2003 - June 2009
Skills
Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Quality Assurance, Process Improvement, Microsoft Office, Operations Management
Education
Drexel University 1998 — 1999
Williamsport Area High School 1994 — 1998
QuinStreet January 2013 - Present
Asurion February 2012 - Present
21st Century Insurance April 2011 - January 2012
CarInsurance.com August 2010 - February 2011
Xerox July 2008 - October 2009
Gainsco April 2006 - April 2007
TigerDirect.com January 2003 - March 2005
Skills
Access, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Dreamweaver, Project Management, Databases, Timelines, Technical Writing, Customer Service, Sales, Property & Casualty..., Quality Assurance, Web Content, Insurance
Education
State of Florida Finance
2-20 General Lines Agent License, Insurance
ECPI College of Technology 1999 — 2001
Associate in Applied Science Degree, Computer and Information Science
Apple July 2015 - Present
Asurion October 2014 - July 2015
Asurion January 2014 - October 2014
Macy's Logistics and Operations April 2012 - December 2013
Skills
Leadership, Customer Service, Team Leadership, Telecommunications, Microsoft Office, Troubleshooting, Customer Satisfaction, Microsoft Excel, Microsoft Word, Inventory Control, Inventory Management, Distribution Center..., Warehousing, Retail, Warehouse Management, Forklift Operator, Loss Prevention, Data Entry, Merchandising, Cashiering, Process Improvement, Call Centers, Customer Experience, Customer Retention, Management, Team Building, Training, Mobile Devices, Time Management, PowerPoint, Wireless, Technical Support
Education
Everest University-Brandon 2012 — 2014
Associate's degree, Computer Science
Entravision Communications July 2015 - Present
Entravision Communications May 2014 - Present
Entravision Communications 2014 - 2015
Entravision Communications 2014 - 2015
KRWG Channel 22 August 2013 - July 2014
NextMedias January 2008 - December 2011
Asurion March 2004 - June 2006
Skills
Digital Media, Broadcast, Television, Video Production, Video, New Media, Broadcast Television, Radio, Media Production, Video Editing, Final Cut Pro, Post Production, Avid, Broadcast Journalism, Radio Broadcasting, Multimedia
Education
New Mexico State University 2013 — 2014
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
El Paso Community College 2010 — 2012
Associate of Arts (A.A.), Mass Communication/Media Studies
Asurion May 2013 - Present
S7 Computer Solutions February 2010 - January 2014
Avertech August 2010 - February 2012
SMARTECH & Associates, LP January 1997 - February 2012
Skills
Windows, Unix, Linux,..., Network and internet..., IT standards,..., Network Administration, Server Administration, Server Monitoring, Online Backup, Network Security, Wireless Security, Windows Security, Infrastructure Security, Incident Analysis, Desktop Hardware, Desktop Systems, System Maintenance, System Setup, Remote Access, LogMeIn, Dameware, Dell Desktops, Storage Hardware, Computer Hardware, Printers, Laptops, Computer Repair, Computer Maintenance, Computer Diagnostics, Hardware Diagnostics, Windows support, Network Technology, Service Integration, System Administration, Firewall Administration, Content Filtering, Anti-spam, Cisco, ITIL, Service Desk, System Monitoring, System Tuning, Networking Software, Computer Hardware..., Information Security..., Cisco Wireless, Cisco Security, Network Hardware, Server Hardware, IT Asset Management, IT Service Management, Computer Security
Education
DeVry University 2011 — 2013
Bachelor's Degree
St. Louis Community College 2002 — 2004
Psychology
KANA Software October 2013 - Present
TouchNet Information Systems, Inc. February 2011 - October 2013
Asurion April 2005 - June 2010
Sprint PCS August 1999 - May 2003
TEKsystems June 1997 - June 1999
Skills
CRM, Cross-functional Team..., Recruiting, Process Improvement, Business Intelligence, Wireless, Customer Experience, Account Management, Product Management, Business Analysis, Enterprise Software, Telecommunications, Screening, Management
Education
Emporia State University 1993 — 1997
BFA / BS, Communication / Social Science
Asurion August 2014 - Present
JACLOUD January 2009 - Present
Skills
Customer Service, Microsoft Office, Public Speaking, Computer Hardware, Windows 7, Troubleshooting, Social Media, Network Administration, Network Security, Servers, Strategic Planning, Networking, XP, Security, Windows, Software Installation, Firewalls, VoIP, Computer Repair, Wireless Networking, TCP/IP, System Administration, WAN, Routers, Windows XP
Education
University of Arizona 2010 — 2011
TriNET: A+/Net+/Security+ Certification
Des Moines Area Community College 1972 — 1973
yes, Building Trades
Des Moines University 1970 — 1971
Certificate, Drug & Alcohol Abuse Counseling
Drake University 1968 — 1971
none, Psychology, British Literature
Asurion May 2008 - Present
JGJC Communications April 2007 - May 2008
AT&T February 2005 - March 2007
Cingular December 2002 - February 2005
JGJC Communications December 2001 - December 2002
Eircell - Vodafone Ireland November 1998 - December 2001
AT&T - Unisource 1997 - 1998
AT&T 1993 - 1997
AT&T 1985 - 1993
Skills
Telecommunications, Product Management, Cross-functional Team..., Product Marketing, Strategic Partnerships, Mobile Devices, Wireless, Vendor Management, Account Management, Strategic Planning, Customer Experience, Call Center, Competitive Analysis, Solution Selling, Program Management, Managed Services, Go-to-market Strategy, New Business Development, Sales Management, Customer Retention, Leadership, Call Centers, Management, Sales, Strategy, Enterprise Software, Forecasting, Product Development, P&L Management
Education
Reiki Membership Association 2015 — 2015
Reiki II Certification
YogaDharma 2012 — 2013
Yoga Teacher Certification, Yogadharma 300- Hour Yoga Teacher Training, Yoga
Fairleigh Dickinson University 1987 — 1990
MBA, Marketing
CHUBB Institute of Computer Technology 1981 — 1982
Computer Programming Certification, COBOL, Fortran
Montclair State University 1973 — 1976
Bachelor of Science, Business Management, Marketing
Asurion June 2015 - Present
GCU Career Services July 2014 - April 2015
GCU Technical Support July 2012 - July 2014
Skills
Drawing, Dreamweaver, Flash Animation, Illustrator, InDesign, Maya, Microsoft Excel, Microsoft Word, Photoshop, PowerPoint, Microsoft Office
Education
Grand Canyon University 2012 — 2015
Bachelor of Arts (BA), Animation, Interactive Technology, Video Graphics and Special Effects
Estrella Mountain Community College 2008 — 2011
Associate of Arts (A.A.), Art/Art Studies, General
Asurion October 2014 - November 2014
Skills
Computer Repair, Computer Hardware, Computer Hardware..., Computer Hardware..., PHP4/5, Electronics, Christmas Light Shows, Administration, Social Networking, Advertising, Soldering, Software Installation, Hardware Installation, Hardware, Computer Building, Website Development, Desktop Computers, Electronics Repair, PHP, Project Management, Networking, Troubleshooting, Microsoft Excel, Windows, Sales, Microsoft Office, Microsoft Word, Engineering, Team Building, Process Improvement, Strategic Planning
Education
DeVry University-Illinois 2012 — 2014
Associate's degree, Electrical Computer Technology ECT, A
Legacy High School 2006 — 2010
Asurion August 2014 - Present
Specialty Health Products February 2014 - June 2014
Paradise Valley Community College August 2013 - May 2014
East Valley Endocrinology March 2013 - August 2013
J-Curve Technologies December 2012 - March 2013
John C. Lincoln Health Network March 2012 - November 2012
Cox Communications March 2009 - January 2010
Skills
Technical Support, Customer Service, Telecommunications, Vital Signs, Injections, Patient Intake, Medical Records, Back Office, Orthostatics, Nerve Conduction, Phlebotomy, Social Media, Microsoft Office, Windows XP Pro, Windows Vista, Windows 7
Education
Paradise Valley Community College 2013 — 2015
Associate of Science (A.S.) to transfer into ASU, Engineering
Sanford Brown College 2011 — 2011
Diploma, Medical/Clinical Assistant
DeVry University
New Breed Logistics July 2010 - Present
ATCLE September 2007 - April 2009
Asurion June 2002 - June 2006
Skills
Engineering, Management, RF, Testing, Troubleshooting, Manufacturing, Failure Analysis, Process Engineering, Programming, Six Sigma, Electronics, Supply Chain Management, Lean Manufacturing, Continuous Improvement, Logistics, Operations Management, Simulations
Education
Florida Technical College 1998 — 1999
COMPUTER ELECTRONICS ENGINEERING
Asurion June 2015 - Present
Accellion January 2013 - June 2015
KUSP January 2012 - January 2013
West Marine September 2010 - January 2012
Altera October 2005 - November 2008
Coherent April 2004 - October 2005
Altera April 2003 - April 2004
GlobalCenter September 2000 - July 2001
Xyratex May 1997 - September 2000
Skills
FrameMaker, Technical Writing, Editing, Adobe Acrobat, Marketing Communications, Copywriting, Project Management, Illustrator, Photoshop, Visio, Microsoft Office, Training, Team Building, Projects, New Business Development, Product Marketing, Manuals, Product Management, Copy Editing, Software Documentation, Email Marketing, Content Management, Mac, Leadership, Social Media, Project Planning, QuarkXPress, Public Speaking, Marketing, Publishing, Publications, Editorial, Single Sourcing, Web Content, RoboHelp, Online Help, Technical Documentation, SnagIt, Structured Authoring, Content Strategy, Content Development, Usability, Newsletters, CMS, Release Notes, Proofreading, Technical Editing, Web Content Management, Social Networking, User Experience
Education
Earlham College 1991 — 1995
BA, Music
Central High School 1987 — 1991
Farmers Insurance January 2014 - Present
Asurion August 2013 - December 2013
Choice Hotels International January 2011 - August 2013
Sony Creative Software October 2005 - December 2010
American Family Insurance May 2004 - October 2005
Education
University of Wisconsin-Whitewater 2010 — 2011
Master of Business Administration (M.B.A.), 3.7 GPA
Edgewood College 2006 — 2009
Bachelor's Degree, Business Administration, 3.6 GPA
Vanguard July 2015 - Present
Nectarios Design LLC 2005 - Present
Randstad USA February 2015 - June 2015
Asurion April 2014 - February 2015
Bank of America / Merrill Lynch February 2012 - November 2013
Pionear Recruiting December 2011 - February 2012
Spherion October 2011 - December 2011
Randstad July 2011 - October 2011
Charles Schwab June 2006 - April 2011
Alfa Proiect SRL - Iasi , Romania June 2005 - January 2006
Skills
Training, Microsoft Office, Facebook, PowerPoint, Customer Service, Web Design, Microsoft Word, Photoshop, SQL, MS Project, Linux, Brand Loyalty, Customer Satisfaction, Outlook, WordPress, Leadership, Dreamweaver, Flash, Adobe Creative Suite, Humanitarian Assistance, Joomla, Networking, Public Speaking, Budgets, Visual Basic, System Administration, Time Management, Strategic Planning, Call Centers, Visio, Windows, Editing, Blogging, Sales, Adobe Acrobat, Social Networking, SharePoint, MS Word, MS Excel, MS Powerpoint, Team Leadership, Team Building, Team Management, HTML 5, MS Access, Project Management, SEO, Management, Data Entry, Social Media
Education
DeVry University 2002 — 2012
CIS
Trevor G Browne 1983 — 1987
High School, General
Trevor G Browne 1983 — 1987
High School Diploma, Business/Commerce, General
Rio Salado College
Activision Blizzard March 2013 - Present
Asurion August 2009 - March 2013
Asurion August 2009 - December 2010
Microsoft July 2008 - August 2009
Masco Corporation May 2007 - July 2008
Masco Corporation February 1997 - May 2007
FIrst Energy Corp 1990 - 1997
Skills
Benefits, Onboarding, Employee Benefits, HRIS, Benefits Administration, Deferred Compensation, Leadership, Employee Relations, Management, Talent Management, Employee Engagement, FMLA, Process Improvement, Succession Planning, Talent Acquisition, Workforce Planning, Performance Management, Labor Relations, Human Resources, Personnel Management, HR Policies, Compensation & Benefit, Applicant Tracking..., Recruiting, Benefits Negotiation, Organizational..., New Hire Orientations
Education
Eastern Michigan University 2000 — 2003
MBA, Business
Ohio University
Health Care Management and Personnel
Asurion 2012 - 2015
Federated Media 2010 - 2011
American Express 2008 - 2010
American Express 2006 - 2008
American Express 2004 - 2006
AOL - America Online, Inc. 2004 - 2004
Lycos, Inc. 1999 - 2003
Skills
Digital Marketing, Integrated Marketing, Digital Strategy..., Customer Acquisition, Product Life Cycle, Communications Strategy, Marketing Strategy, Social Media Marketing, Value Propositions, Product Positioning, Brand Strategy, User Experience, Marketing Analytics, Online Marketing, Strategy, Online Advertising, SEM, SEO, Digital Media, Content Strategy, Strategic Partnerships, PPC, Product Management, Strategic Communications, Marketing Management, A/B testing, Predictive Modeling, Partner Management, Agency Relations, Multivariate Testing, CSS, Website Development, Wordpress, Photoshop, Media Planning, Media Buying, Financial Analysis, Content Marketing, Agile & Waterfall..., Performance Metrics
Education
Fordham Gabelli School of Business
Master of Business Administration (M.B.A.)
Syracuse University - Maxwell School
Bachelor’s Degree
Robert Half May 2015 - Present
Asurion August 2013 - May 2015
Physicians Group of Arizona July 2012 - July 2013
Blue Cross of Northeastern Pennsylvania December 2008 - July 2010
Spherion Corporation December 2003 - December 2007
IBM July 2002 - December 2003
Acxiom Corporation September 2001 - March 2002
Skills
Call Centers, Computer Hardware, Management, Process Improvement, Project Management, Team Building, Technical Support, Training, Databases, Software Documentation, Access, Active Directory, Information Technology, Networking, Vendor Management, Technical Recruiting, Leadership, Onboarding, Applicant Tracking..., Talent Acquisition, Internet Recruiting, Recruiting, Interviews, Hiring, Staffing Services, Customer Service, Sourcing, Screening Resumes, Coaching, Executive Search, Help Desk Support, Cold Calling, Employee Training, Sales, Employee Relations, Human Resources, College Recruiting, Temporary Placement, Contract Recruitment, Microsoft Office, System Administration, Resume Writing, Troubleshooting, SDLC, Team Leadership, Hardware, Performance Management, Time Management, Account Management, Screening
Education
Walden University 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
DeVry University Phoenix 1999 — 2002
Bachelor's degree, Computer Science, 3.0
Driven Insurance Services August 2015 - Present
Asurion March 2014 - Present
Karen Bevel's Custom Catering August 2013 - February 2014
Servers Standing By Catering September 2011 - August 2013
US Navy 2006 - 2010
Foot Locker 2005 - 2006
Skills
Customer Service, Customer Satisfaction, Inventory Management, Military Experience, Sales, Navy, Microsoft Office, Military, Security, Merchandising, Military Training, Management, Security Clearance, Military Operations, Retail, Retail Sales, Operations Management, Bilingual, Martial Arts, retail management, Weapons Handling, Navigators, Celestial Navigation, Visual Merchandising, Seamanship, Anti-piracy, Terrorism, Office Administration, Administrative..., Team Building, Training, Event Planning, Leadership, Team Leadership, Microsoft Word, Troubleshooting, Employee Training, Technical Support, Smartphone Platforms
Education
University of Phoenix 2014 — 2016
BS Bussiness Management
DeVry University 2010 — 2011
Business Administration and Management, General
Heald College-Hayward 2001 — 2003
Business Marketing and Business Software
Automated Health Systems June 2015 - Present
Automated Health Systems June 2015 - Present
Asurion January 2014 - February 2015
Insight Global June 2013 - November 2013
Comcast Cable 2007 - 2012
Spherion August 2006 - April 2007
NCO Financial Systems July 2005 - June 2006
Coleman and Associates March 2005 - July 2005
TeleTech November 2004 - March 2005
Manpower Professional October 2003 - November 2004
Skills
Telecommunications, VoIP, Broadband, Wireless, Windows 7, Microsoft Office, Microsoft Excel, Access, Outlook, FTP, Bridge, Novell, Citrix, Remedy Ticketing System, Active Directory, Customer Service, Networking, Sales, Social Media, Technical Support
Education
New Horizon 2007 — 2009
Microsoft Training for Certifications, A+, Net+, Security+ and others
Rappahannock Reginal Criminal Justice Academy 2003 — 2003
Jail Basics Certification, Jail basics for Detention Officer
DeVry Institute of Technology 1991 — 1992
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Culpeper High School 1987 — 1989
High School Diploma, Computer and Information Systems and Science, B
Asurion December 2009 - Present
Baker Donelson April 2004 - December 2009
Dinsmore & Shohl LLP September 2002 - April 2004
Skills
Employment Law, Mediation, Litigation, Employee Relations, Human Resources, Recruiting, Training, Policy, Management, Corporate Governance, Trials, Appeals, Contract Negotiation, Corporate Law, Dispute Resolution, Insurance, Legal Writing, Negotiation, FMLA, Immigration Law, Performance Management, Labor Relations
Education
Vanderbilt University Law School 1999 — 2002
Juris Doctorate, Law
Fisk University 1994 — 1998
Bachelor of Arts, Psychology
Charles F Brush High School 1990 — 1994
Asurion January 2013 - Present
NextPoint Group LLC February 2011 - January 2013
Verizon Business October 2000 - February 2011
United States Senate July 1998 - October 2000
Skills
MS Project, Access, PowerPoint, Windows 7, Microsoft Excel, Outlook, Adobe Acrobat, Microsoft Word, Internet Explorer, Telecommunications, Managed Services, Project Management, Vendor Management, Program Management, Service Delivery, RFP, Project Planning, Software Documentation
Education
DeVry University 2003 — 2007
B.S, Network & Communication Management
University of Richmond 1994 — 1996
Asurion March 2012 - Present
Celera Group LLC November 2010 - March 2012
The North Highland Company November 2010 - March 2012
LifePoint Hospitals November 2010 - March 2012
Qualifacts October 2007 - November 2010
ACS July 2006 - October 2007
Qualifacts October 2003 - July 2006
DigiDyne January 1998 - October 2003
Skills
Program Management, Healthcare Information..., Business Analysis, Management, HL7, EHR, Vendor Management, Agile Methodologies, Team Building, SaaS, SDLC, Project Management, Software Project..., Oracle, Business Intelligence, Software Implementation, Visio, Requirements Analysis, Integration, Web Applications, SharePoint, PMP, PL/SQL
Education
Flagler College
Asurion February 2014 - Present
T-Mobile April 2006 - June 2012
Citi January 2004 - April 2006
Providian Financial 2000 - 2004
Skills
Call Center, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Mobile Devices, Operations Management, Performance Management, Process Improvement, Sales, Strategic Partnerships, Team Building, Team Leadership, Telecommunications, Training, Wireless
Education
DeVry University-Texas
Secrets Bakery May 2013 - Present
Survey Technology and Research May 2010 - November 2013
Rogers Communications January 2007 - August 2008
Sutton Group Real Estate March 2006 - July 2007
Americredit January 2004 - August 2004
Minacs June 2002 - January 2004
Asurion October 2000 - June 2002
Skills
Call Center
Education
Durham College 1998 — 1999
certificate, Call Center Management
Sir Sandford Fleming 1991 — 1993
associates, Social Service Worker
Bonnie L. Troxel, CPA August 2000 - Present
Asurion February 2014 - March 2015
Asurion September 2013 - January 2014
Asurion June 2012 - July 2013
Haven Behavioral Healthcare 2008 - 2011
Ingersoll Rand 2008 - 2010
US Radiosurgery, LLC 2004 - 2010
Heritage Group, LLC 2003 - 2009
Spec Print 2007 - 2007
Branstetter Stranch and Jennings 2003 - 2007
Skills
Financial Reporting, Accounting, Process Improvement, Forecasting, Financial Analysis, Sarbanes-Oxley Act, Budgets, Management, Account Reconciliation, Payroll, Analysis, Variance Analysis, Finance, Microsoft Excel, Strategic Financial..., Financial Planning, Hyperion, Business Intelligence...
Education
Eastern Illinois University 1982 — 1986
BA, Business
Asurion September 2012 - Present
United TranzActions December 2007 - 2012
Wyndham Vacation Ownership January 2005 - October 2007
T-Mobile October 2003 - January 2005
Sprint 1999 - 2003
Skills
Vendor Management, Leadership Development, Change Management, Training & Development, Team Management, Team Building, Telecommunications..., Hospitality, Performance Management, Quality, Customer Satisfaction, Customer Focus, Recognition Programs, RFP, CRM, Sales Management, Customer Retention, Customer Experience, Management, Leadership, Telecommunications, Customer Oriented, Business Process..., Start-ups, Customer Service, Workforce Management, Project Planning, Employee Relations, Call Center, Operations Management, Budgets, Training, Program Management, Talent Management, Forecasting, Coaching, Quality Assurance, Account Management, Contact Centers, Call Centers, Process Improvement, Strategy, Performance Improvement, Incentive Programs, Strategic Planning, Cross-functional Team..., Negotiation, Analysis, Outsourcing, Succession Planning
Education
Florida National College-Main Campus 1990 — 1992
CACI International Inc September 2010 - July 2013
Asurion May 2006 - September 2010
Goldleaf Technologies January 2006 - March 2006
RE/MAX Realty July 2005 - December 2005
Microsoft May 2003 - August 2003
Florida Tech Software Testing Lab August 2002 - May 2003
PeopleSoft / Oracle May 2002 - July 2002
Skills
Java, Software Development, Test Automation, Agile Methodologies, Software Quality..., Testing, Scrum, Test Planning, Quality Center, SQL, QTP, Selenium, Automation, VBScript, Software Engineering, JavaScript, Performance Testing, Integration Testing, Agile Testing, Maven, Unit Testing, TestNG, JUnit, White Box Testing, Scripting, Eclipse, Continuous Integration, iOS development, WebDriver, Selenium Testing, Atlassian JIRA, Jenkins, Objective-C, Xcode, Usability Testing, Debugging, Technical Documentation, Website Development, GUI, Usability Engineering, Open Source, AutoIt, Architecture, Coding Standards, Pair Programming, Code Review, iPhone Application..., CompTIA, Process Improvement, API
Education
Florida Institute of Technology 2000 — 2005
BS, Software Engineering
Procter & Gamble May 2015 - August 2015
Asurion August 2012 - June 2014
Asurion January 2012 - July 2012
Asurion June 2011 - December 2011
Skills
Customer Experience, Cross-functional Team..., Data Analysis, Process Improvement, Communication Skills, Project Management, Thought Leadership, Business Analysis, Risk Management, Program Management, Non-profit Program..., Financial Modeling, Microsoft Excel, Public Speaking, Strategy, Financial Analysis
Education
Duke University - The Fuqua School of Business 2014 — 2016
Master of Business Administration (MBA)
Vanderbilt University 2007 — 2011
Bachelor of Engineering, Civil Engineering
Holladay Properties February 2015 - Present
Central Parking System January 2014 - February 2015
Advance Financial May 2012 - January 2014
Asurion August 2008 - May 2012
Tower Automotive June 2006 - August 2008
Skills
Microsoft Office, QuickBooks, Management Reporter, Great Plains Software, Forecasting, Account Reconciliation, Accounting, Accounts Payable, Financial Reporting, Accounts Receivable, Financial Statements, General Ledger, Microsoft Excel, Bank Reconciliation, Financial Accounting, Outlook, Journal Entries, Microsoft Word, Invoicing, Bookkeeping, Year-end Close, Financial Analysis
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MBA, Accounting
DeVry University 2008 — 2011
Bachelors of Science in Business Administration, Accounting
Gordmans August 2011 - Present
Apex Systems February 2009 - March 2010
IBM March 2003 - February 2010
Asurion 2009 - 2010
Sprint August 1996 - March 2003
Skills
Aspect, Rockwell ACD, Cisco ICM
Education
Emporia State University 1977 — 1980
BSB, Business and Economics
The Ropella Group January 2015 - Present
First Command Financial Services July 2014 - November 2014
Asurion July 2008 - June 2014
First Command Financial Services September 2009 - December 2013
Skills
Customer Service, Call Centers, Outlook, Team Building, Training, Microsoft Office, Data Entry, Sales, Executive Search, Recruiting, Leadership Development, Leadership, Coaching, Management, Cross-functional Team...
Education
Florida State University 2004 — 2008
BS, Social Sciences
Asurion November 2011 - Present
Skills
ISTQB Certified, Six Sigma Green Belt..., Software Quality..., Test Planning, Quality Center, Regression Testing, Test Cases, Certified Scrum Master...
Education
Fisk University 2009 — 2011
Master of Arts (M.A.), Chemistry
Fisk University 2005 — 2009
Bachelor of Arts (B.A.), Chemistry
Cvent July 2014 - Present
Asurion March 2013 - July 2014
NEW Customer Service Companies (aquired by Asurion) January 2007 - March 2013
Welocalize January 2000 - January 2007
Volt Service Group January 1999 - January 2000
Skills
Human Resources, Vendor Management, Recruiting, Change Management, Training, Coaching, Employee Benefits, Personnel Management, Employment Law, Payroll, Succession Planning, FMLA, Hiring, Talent Management, Deferred Compensation, Leadership, Temporary Placement, Applicant Tracking..., Performance Management
Education
Eastern Oregon University
Bachelor of Science
The Advisory Board Company August 2014 - Present
The Advisory Board Company February 2014 - August 2014
New Century College January 2011 - December 2013
Asurion May 2013 - August 2013
CompSec May 2012 - August 2012
Office of Disability Services - George Mason University January 2012 - May 2012
Quantico 50M Pool 2010 - 2011
Skills
Social Networking, Microsoft Office, Facebook, Salesforce.com, Adobe Creative Suite, Customer Service, Collaborative Problem..., Google Docs, Brand Management, Organizational..., Leadership, Public Speaking, Survey Design, Team Management, Qualitative Research, Quantitative Research, Cloud Storage, Captivate, SugarCRM, Video Editing, Instructional Design, Marketing Strategy, Water Safety Instructor, WiX, Social Media Marketing, Concept Development, Employee Training, XHTML, Training, Social Media, Enterprise Software
Education
George Mason University 2009 — 2013
Bachelor's degree, Integrative Studies Concentration: Global Information Management, 3.9 out of 4.0
Erasmus University Rotterdam 2011 — 2011
Minor, Media, Communication, Culture and Organizations
Asurion February 2014 - Present
Asurion February 2013 - Present
Asurion January 2006 - February 2013
DST Systems August 2002 - January 2006
Lockton Companies July 1995 - August 2002
Kemper Insurance August 1987 - July 1995
Skills
Product Management, New Business Development, Cross-functional Team..., Strategy, Strategic Planning, Business Strategy, Customer Service, Insurance, Strategic Partnerships, Mergers, Vendor Management, Team Building, Business Development, Leadership, Start-ups, Executive Management, Mergers & Acquisitions
Education
Eastern Illinois University 1983 — 1987
Bachelors, Finance
Multi-Systems Inc. July 2015 - Present
OpenTech Alliance, Inc. October 2014 - May 2015
Asurion April 2014 - September 2014
eSquared Communication Consulting June 2013 - January 2014
Skills
XP, Customer Service, Microsoft Excel, Microsoft Office, Troubleshooting, Training, Networking, Network Devices, Cisco Network Devices, Network Diagrams, Microsoft Word, Access, Computer Hardware, Windows 7, Databases, System Administration, Outlook, Windows, Visio, Customer Satisfaction, Call Centers, Teamwork, Team Leadership, Data Analysis, Technical Writing, Operating Systems, Technical Support, Inventory Management, IBM ThinkPad, Physical Inventory, TCP/IP, Wireless Networking, Laptops, Process Improvement, Help Desk Support, LAN-WAN, Software Installation, Cisco Routers, Telecommunications, Wireless, Computer Maintenance, Cabling, Blackberry, DHCP, Hardware, VPN, Computer Repair, Network Administration, Firewalls, Antivirus
Education
DeVry University Phoenix 2010 — 2012
Bachelor of Science (B.S.)(In-Progress), Technical Management/Networking
SWMHS 1993 — 1997
Asurion June 2014 - Present
Asurion May 2013 - June 2014
THE GOLDMAN SACHS GROUP, INC. June 2012 - August 2012
US Navy 2009 - 2011
US Navy September 2007 - June 2008
US Navy March 2004 - June 2007
Skills
Command, Security Clearance, Navy, Investment Management, Capital Markets, Corporate Finance, Financial Analysis, Strategic Financial..., Financial Modeling, Asset Management, Risk Management, Valuation, Leadership, National Security, Electronic Warfare, Intelligence Analysis, Written & Oral..., Data Analysis, Management, Finance, Analysis, Strategic Planning
Education
Vanderbilt University - Owen Graduate School of Management 2011 — 2013
Master of Business Administration (MBA), Finance, Investment Management, Real Estate
Florida State University 2000 — 2002
Bachelor's Degree, Political Science and Government
Blue Cross Blue Shield of Michigan April 2012 - Present
Asurion August 2011 - April 2012
Breakthrough Performance March 2010 - August 2011
Embarq June 2006 - July 2009
Embarq July 2005 - May 2006
Sprint Nextel January 2002 - June 2005
Sprint November 1999 - December 2001
Sprint August 1995 - October 1999
Xerox 1990 - 1993
US Navy 1987 - 1989
Skills
Strategy, Product Management, Program Management, Business Process..., Start-ups, Product Marketing, Business Operations, Customer Experience, Marketing Operations, Product Development, Strategic Planning, E-commerce, Channel Partners, Segmentation, Service Operations, Leadership, Marketing, Management, B2B, Strategic Partnerships, Telecommunications, Marketing Management, Marketing Strategy, Go-to-market Strategy, B2B Marketing, Direct Marketing, Sales, Integrated Marketing, Business Development, Cross-functional Team..., CRM, Project Management, Competitive Analysis, Analytics, P, Consulting
Education
Duke University - The Fuqua School of Business 1993 — 1995
MBA, Marketing
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1983 — 1987
BS, Marketing
Asurion October 2014 - Present
Williamson Medical Center January 2014 - October 2014
Williamson Medical Center March 2013 - January 2014
Mountain States Health Alliance January 2013 - March 2013
Mountain States Health Alliance May 2010 - December 2012
Rite Aid Pharmacy January 2007 - May 2010
Black Hawk Real Estate January 2006 - October 2007
Kmart October 2004 - October 2005
Skills
EHR, Hospitals, Project Management, Customer Service, Microsoft Excel, Healthcare, HIPAA, Access, Leadership, Statistics, Microsoft Office, Healthcare Management, Analysis, Teamwork, Process Improvement, Computer Hardware, Advertising, Databases, Revenue Cycle, Purchasing, Revenue Cycle Management, Hospital Revenue Cycle, Value Optimization, Critical Thinking, Healthcare Information..., Data Analysis, Integration, ITIL Certified, Management, Budgets, EMR, Informatics, PowerPoint, Microsoft Word, SharePoint, Team Building, Outlook, Medical Billing, Insurance, Team Leadership, Nonprofits, Troubleshooting, MS Project, Change Management, Business Analysis, Operations Management, Strategic Planning, Information Technology
Education
East Tennessee State University 2006 — 2010
BBA, Business Administration / Economics
David Crockett High School 2002 — 2006
Honors, 2006
Run for America April 2015 - Present
Candidate for U.S. House of Representatives, VA-08 January 2014 - November 2014
Asurion January 2013 - May 2014
Google September 2011 - August 2012
U.S. Army June 2007 - June 2008
U.S. Army February 2006 - May 2007
U.S. Army February 2005 - February 2006
Education
Florida State University 2000 — 2004
BS, Interdisciplinary Social Sciences
Texas Tech University 2010 — 2011
MBA
Asurion April 2013 - June 2014
Teach For America May 2011 - December 2013
Asurion June 2012 - April 2013
Teach For America August 2010 - May 2012
Skills
Process Improvement, SDLC, Visio, Business Analysis, Cross-functional Team..., Project Management, Business Process..., Strategy, Management, Analysis, Leadership, Data Analysis
Education
Duke University - The Fuqua School of Business 2014 — 2016
Master of Business Administration (MBA)
UNC Chapel Hill 2005 — 2009
Bachelor of Science (B.S.), Biology
Lipscomb University 2010 — 2013
Teaching License
Asurion 2013 - Present
Teleperformance March 2012 - April 2013
Teleperformance June 2011 - March 2012
Teleperformance June 2010 - June 2011
AutoCraze Bar and Grill January 2006 - December 2009
Designer's Fabrics and Ready to Wear January 2003 - December 2009
Skills
Customer Service, Technical Support, Quality Assurance, Team Leadership, Team Management, Customer Satisfaction, Quality Auditing, Soft Skills, Branding & Identity, Training, Management, Troubleshooting, Call Centers, Sales
Education
Tallahassee Community College 2013 — 2015
Associate's Degree, Health Information/Medical Records Technology/Technician
University of the West Indies 2008 — 2010
Associate of Arts (AA), General Management
Florida Agricultural and Mechanical University
Bachelor's Degree, Health Information/Medical Records Administration/Administrator
S. M. Hanson Music, Inc January 2012 - Present
Asurion March 2009 - September 2012
Guitar Center May 2006 - February 2009
Essential Sound Re-enforcement and Installation May 1987 - January 2009
InfraSource March 2000 - December 2005
Brook Mays Music April 1996 - February 2000
Skills
Sound Design, Microsoft Office, Sound, Music, Sales, Customer Service, Event Management, Event Planning
Education
Wichita State University 1986 — 1988
Associate's degree, Music Therapy/Therapist, 4.0
Emporia State University 1983 — 1986
Master's degree, Music Management, 4.9
Hutchinson Community College 1980 — 1983
Associate of Arts (AA), Music Performance, General, 4.5
Washington Elementary School District May 2014 - Present
Asurion October 2013 - January 2014
Phoenix Computer Academy September 2011 - July 2012
STMicroelectronics December 1999 - March 2011
Motorola September 1997 - December 1999
Ford March 1991 - March 1997
Skills
Linux, Labview, MySQL DBA, MS Office Suite, Six Sigma, Computer Hardware and..., Testing, MySQL, Semiconductors, Microsoft Office, Apache, Virtualization, Software, Engineering, Electronics, Computer Hardware, Semiconductor Industry, Security, Databases, Manufacturing, Hardware, SPC, Cellular Communications, Customer Service, Call Centers, Troubleshooting
Education
Phoenix Computer Academy 2011 — 2012
IT Certificate, Linux LPIC-1 and MySql Certifications
DeVry University 1998 — 2002
Bachelors of Science, Electronics Engineering Technology
Universal Technical Institute 1989 — 2001
Associates of Occupational Studies, Automotive and Diesel Technology
Radford High School 1986 — 1989
Diploma, General Studies
Permobil May 2013 - Present
Asurion August 2009 - May 2013
LifeWay Christian Resources February 2007 - August 2009
LifeWay Christian Resources October 2004 - February 2007
Hafele America Company July 1997 - October 2004
Skills
Project Management, Process Improvement, Supply Chain Management, Logistics, Warehouse Management, Warehousing, Inventory Control, Management, Logistics Management, Leadership, Transportation, Training, Program Management, Budgets, Shipping, Strategic Planning, Operations Management, Customer Service, Cross-functional Team..., Continuous Improvement, Inventory Management, Supply Chain..., Supply Chain
Education
East Carolina University 2005 — 2007
Masters, Technology Systems, Concentration in Distribution and Logistics
Guilford College 1985 — 1990
BS, Justice and Policy
APICS 2007 — 2007
Certification, CSCP (Certified Supply Chain Professional)
Asurion April 2013 - Present
Education
Florida Institute of Technology 2007 — 2010
Master of Science Degree, System Engineering
University of North Florida 2003 — 2006
Bachelor of Science Degree, Computer Information Sciences
University of North Florida 2002 — 2003
Associate of Arts Degree, General
DOD and Aerospace October 2014 - Present
ATOS July 2014 - September 2014
Asurion July 2012 - July 2014
Wallenius Wilhelmsen Logistics October 2008 - July 2012
Titlemax April 2007 - August 2008
Perficient (Formerly DCSS) March 2006 - November 2006
Convergys 2004 - 2006
AT&T 2004 - 2006
VeriSign July 1993 - November 2004
Skills
Process Improvement, Business Analysis, Vendor Management, Integration, Change Management, Program Management, SDLC, Telecommunications, Outsourcing, Project Management, IT Strategy, Business Intelligence, IT Management, Requirements Analysis, Business Process..., PMP, Product Management, CRM, Business Process, Software Project..., Software Documentation, Management, Strategy, Enterprise Software, Leadership, Disaster Recovery, Software Development, Testing, Analysis, Cross-functional Team..., Enterprise Architecture, PMO, Requirements Gathering, Security, Telecommunications..., Training, Information Technology, Team Leadership, Agile Methodologies, Visio, Databases, Service Delivery, Quality Assurance, Strategic Planning, Cloud Computing, Pre-sales, System Deployment
Education
Florida International University 1984 — 1992
Bachelor of Science (BS), Computer Science
Fajardo Institute of Music 1974 — 1983
Bachelor of Arts (BA), Music
Des Moines Public Schools January 2014 - Present
Asurion April 2010 - March 2012
Asurion September 2005 - April 2010
Skills
Call Centers, Customer Service, Team Building, Process Improvement, Program Management, Cross-functional Team..., Roadside Assistance, Software Documentation, Customer Satisfaction, Vendor Management, Team Leadership, Training, Business Process...
Education
Drake University 1987 — 1992
Master's Degree, Public Administration, 3.00
Upper Iowa University 1983 — 1986
Bachelor's Degree, Business Administration and Management, General, 3.04
Des Moines Area Community College 1976 — 1978
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.06
Asurion November 2010 - Present
Oracle 2006 - 2010
Skills
Operations Management, Sales Operations, Project Management, Product Management, Microsoft Office, PeopleSoft, People Skills, Account Management, Management, Business Analysis, Requirements Analysis, Presentations, Cross-functional Team..., Program Management, Vendor Management, CRM, Enterprise Software, Process Improvement, Solution Selling, Team Leadership
Education
East Tennessee State University 1996 — 2002
Bachelor of Science (BS), Sociology
Asurion March 2015 - Present
ADT Security Services July 2012 - February 2015
World Fuel Services December 2010 - July 2012
Freddie Mac March 2008 - November 2010
Personnel Decisions International (PDI) September 2003 - March 2008
Telefonica January 1999 - August 2003
Skills
Talent Management, Talent Development, Workforce Planning, Organizational..., Organizational..., Leadership Development, Succession Planning, Performance Management, Employee Engagement, Onboarding, Executive Coaching, Human Resources, Organizational Design, Career Development, Personnel Management, Leadership, Talent Acquisition, Change Management, Strategy, 360 Feedback, Training, Recruiting, HRIS, Consulting, Learning Management, Employee Relations, Coaching, Employee Training, Instructional Design, Training & Development, Management, Team Building, Program Management
Education
Duke University - The Fuqua School of Business
MBA, Business Administration
George Mason University
Master of Arts, Industrial/Organizational Psychology
Universidad de Belgrano
International Economic Policy
University of California, Los Angeles
Bachelor of Arts, Political Science
HCA July 2014 - May 2015
HCA January 2014 - June 2014
HCA May 2012 - January 2014
Vanderbilt University Medical Center August 2011 - May 2012
Asurion May 2011 - August 2011
Vanderbilt University Medical Center March 2010 - December 2010
Vanderbilt University Medical Center May 2007 - May 2008
Skills
Data Analysis, Business Analysis, Visio, Microsoft Excel, Microsoft Office, Healthcare Information..., Requirements Gathering, PowerPoint, Healthcare, Social Media, Research, Requirements Analysis, Integration, Statistics, SQL, Process Improvement, Microsoft SQL Server, Access, Stata, DFD, CSS Javascript, Vendor Management, Vendor Relationship..., RFI, RFP, Leadership
Education
Duke University - The Fuqua School of Business 2015 — 2017
Master of Business Administration (M.B.A.), Strategy, Health Sector Management
Vanderbilt University 2008 — 2012
Bachelor of Arts (BA), Economics, French
Go Ape January 2015 - Present
Asurion November 2011 - January 2015
JellyfishWorks LLC June 2011 - November 2014
Asurion April 2012 - October 2014
AOL Huffington Post April 2009 - March 2011
AOL 2008 - 2010
AOL CityGuide January 2006 - January 2008
AOL CityGuide January 2003 - January 2006
Woo Song University December 1999 - September 2003
Skills
Strategic Partnerships, Online Marketing, Product Management, Social Media, User Experience, CRM software, Direct Marketing, Agile Project Management, Scrum, Conversion Optimization, Cross-functional Team..., SEO, Social Media Marketing, Consumer Insights, E-commerce, Facebook, Web Analytics, Omniture, Content Strategy, Online Advertising, Digital Strategy, Email Marketing, Google Analytics, PPC, Digital Marketing, Analytics, Digital Media, Interactive Marketing, Content Development, Google Adwords, Product Marketing, Content Creation, Lead Generation, Social Networking, Web Content Management, Content Management, Customer Acquisition, Web 2.0, Competitive Analysis, Mobile, Marketing Research, Marketing Strategy, Social Marketing, Demand Generation, New Media, B2B, Website Development, Integrated Marketing, Web Design, Creative Direction
Education
Dickinson College 1995 — 1999
BA, Philosophy & French
Harvard Business Review 2009 — 2011
Professional Development Courses
Université de Toulouse-le-Mirail (Toulouse II) 1997 — 1998
Philosophy
International School of Geneva (La Chataigneraie) 1992 — 1994
IB Diploma Program
FedPayments Improvement April 2015 - Present
Hard Rock International July 2014 - Present
Asurion March 2010 - July 2014
First Advantage, Inc. May 2005 - February 2010
WebMD August 2001 - May 2005
Union Switch & Signal August 1999 - July 2000
Office of the Chapter 13 US Bankruptcy Trustee April 1996 - July 1999
Skills
Treasurers, Cross-functional Team..., Treasury Management, Business Analysis, Management, Internal Controls, Strategic Planning, International Project..., Mergers & Acquisitions, Business Process..., Strategy, Budgets, Variance Analysis, Sales, Business Strategy, Certified Treasury..., International Business, Banking Relationships, Cash Flow Forecasting, Banking, Performance Management, Project Management, Financial Modeling, Finance, Cash Flow, Due Diligence, Financial Analysis, Forecasting, Accounting, Cash Management, Sarbanes-Oxley Act, Financial Reporting, Microsoft Excel, Risk Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2000 — 2001
MBA
University of Pittsburgh 1991 — 1996
BA
Duquesne University
Asurion October 2013 - Present
Phoenix Testing & Inspection October 2012 - October 2013
Skills
Microsoft Office, Troubleshooting, Windows, Research, Microsoft Excel, Quality Assurance, Team Leadership, Testing, Training
Education
DeVry University Phoenix 2009 — 2013
Bachelor's degree, Computer and Information Sciences, General
South Mountain Community College
Associate's degree, Computer and Information Sciences and Support Services
IJUS August 2015 - Present
Bogen Communications, Inc. June 2014 - July 2014
Asurion December 2007 - February 2014
Asurion December 2006 - December 2007
Skills
Lean Transformation, Delivering Results, Lean Process Improvement, Lean Thinking, Lean Tools, Process Flow Charts, Hands-on Training, Value Stream Mapping, Microsoft Excel, Outlook, Technical Support, Standardized Work, Microsoft Office, 5S, Office Management, Customer Satisfaction, Electronics Repair, Team-oriented, Employee Training, Six Sigma, Training, Leadership, Process Improvement, Lean Manufacturing, Team Leadership, Cross-functional Team..., Project Management, Team Building, Quality Assurance, Kaizen
Education
DeVry University 2009 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
ITT Technical Institute-Nashville 1993 — 1995
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
Asurion May 2015 - Present
Now Hear This! Music Blog July 2012 - Present
Eventbrite July 2014 - April 2015
Apple October 2011 - July 2014
Best Buy October 2009 - October 2011
Skills
iLife, iWork, iTunes, iOS, Customer Service, Mac OS, iPad, iPhone Support, Mac, Sales, Social Networking, OS X, Retail, Technical Support, Social Media, Apple Certified, Social Media Marketing, Marketing, Social Media Measurement, Microsoft Office
Education
Florida Atlantic University 2004 — 2009
Bachelor of Arts, Sociology
Ahora y Siempre, Inc. January 2013 - March 2015
Paso a Paso, Inc. October 2010 - December 2012
BC Connect September 2009 - August 2010
EXPRESS September 2008 - October 2009
Arbitron Mobile April 2009 - September 2009
Trinity Church October 2004 - March 2009
Trinity Christian School August 2005 - May 2006
Asurion May 2003 - October 2004
Christian Temple June 2003 - July 2004
Ameriplan November 2001 - December 2002
Skills
Team Leadership, System Administration, Windows, English, Management, Customer Service, Microsoft Office, Telecommunications, Project Management, Wordpress, Project Planning, Coaching, Team Building, Training, Organizational..., Leadership Development, Employee Relations, Human Resources, Administration, Performance Management, Event Planning, Event Management, Outlook, PowerPoint, Recruiting, Public Speaking, Business Planning, Microsoft Excel, Microsoft Word, Nonprofits
Education
El Centro College 2012 — 2015
Associate of Arts and Sciences (A.A.S.)
Frisco High School 1996 — 2000
Texas A&M University-Commerce
Bachelor of Business Administration (BBA)
Mondo June 2015 - Present
Randstad Technologies US April 2014 - June 2015
IBM October 2012 - April 2014
Comcast August 2009 - October 2012
QuikTrip September 2008 - August 2009
Asurion May 2007 - June 2008
Skills
Microsoft Office, Direct Sales, Public Speaking, Customer Service, Customer Relations, Retail, Team Building, Problem Solving, Sales, Marketing, Sales Management, Selling, B2B, Management, Leadership, Lead Generation, Cold Calling, CRM, Account Management, Recruiting, Training
Education
Florida Career College-Miami 2004 — 2006
Associate of Science (A.S.), Computer Network Engineering
Dillard High School 2000 — 2002
Asurion August 2015 - Present
Hewlett-Packard November 2012 - August 2015
Hewlett-Packard November 2012 - July 2013
Booz Allen Hamilton August 2008 - November 2012
Adecco Technical October 2000 - August 2008
Spirent Communications 1999 - 2000
Korn Ferry International 1996 - 1998
Skills
Temporary Placement, Analysis, Personnel Management, Military, Technical Recruiting, Management Consulting, College Recruiting, Organizational..., SDLC, Talent Acquisition, HRIS, Human Capital, Change Management, Strategic Planning, Applicant Tracking..., Information Technology, Internet Recruiting, Resume Writing, Recruiting, Program Management, Government, Consulting, Leadership Development, Interviews, Security Clearance, Project Management, SharePoint, HR Consulting, Management, Taleo
Education
Duke University 1992 — 1996
BA, International Relations, Spanish Minor
Centro de Estudios Internationales, Madrid, Spain 1995 — 1995
Spanish and Iberian Studies, 4.0
Shidler College of Business, UH Manoa
MBA in progress, Human Resource Management
TD June 2015 - Present
Unemployed - seeking working May 2015 - Present
Asurion August 2014 - May 2015
Asurion May 2013 - July 2014
TeleTech October 2012 - April 2014
Alorica March 2009 - June 2010
MasTec Advanced Technologies May 2008 - January 2009
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Service..., Customer Support, Marketing, Sales, Retail, Customer Relations, Consumer Electronics, Consumer Services, Service Coordination, Data Entry, Data Analysis, Customer Escalation..., Telecommunications, Technical Support
Education
Strayer University 2010 — 2013
In progress, Computer and Information Systems Security/Information Assurance
Fayetteville State University 2001 — 2005
Business Administration and Management, General
Give2Asia September 2014 - Present
Asurion July 2013 - September 2014
Thunderbird School of Global Management September 2011 - May 2013
Thunderbird School of Global Management February 2013 - March 2013
Thunderbird School of Global Management June 2012 - August 2012
Vibrant Media August 2006 - August 2011
Macy's West June 2003 - August 2008
Gump's January 2004 - April 2006
Clear Channel Radio 2000 - 2003
Skills
Supply Chain Management, Supply Chain..., Procurement, Global Sourcing, Negotiation, Merchandising, Purchasing, Forecasting, Cross-functional Team..., Microsoft Excel, Finance, Leadership, Budgets, Time Management, Customer Service, Accounts Receivable, Analytical Skills, Project Management, Market Research, Social Media, Management, Program Management, Data Analysis, International Business, Entrepreneurship, Strategy, Customer Focused, Self Starter, Analytical, Intercultural Awareness, Mandarin, Financial Modeling, Analysis, Business Development, Microsoft Office, Country Risk Analysis, Political Risk Analysis, PowerPoint, Sourcing
Education
Thunderbird School of Global Management 2011 — 2013
Master of Business Administation, Global Management
Fashion Institute of Technology 2006 — 2008
Bachelor of Science, International Trade and Marketing
Lowell
High School Diploma
Asurion February 2012 - Present
Great American Opportunities October 2010 - December 2011
Fergeson, Skipper, Shaw, Keyser, Baron & Tirabassi, P.A. November 2005 - April 2006
Price, Hamilton & Price, Chartered June 2004 - August 2005
Skills
Customer Retention, Customer Service, Customer Satisfaction, Call Centers, Outlook, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, PowerPoint, Telephone Skills, Time Management, Telecommunications, Troubleshooting
Education
Florida Gulf Coast University 2002 — 2007
BS, Legal Studies
Muff's Doggie Dough September 2014 - Present
Hulafrog, Inc. July 2014 - Present
SilverEdge September 2007 - February 2014
Asurion 2006 - 2007
Skills
Customer Service, Salesforce.com, Cold Calling, Microsoft Excel, PowerPoint, Microsoft Word, Call Center, Team Building, Sales Process, Customer Satisfaction, B2B, Social Media, Event Planning, Sales, Payment Card Processing, Outlook, Public Speaking, Data Entry, 10 Key, CRM, Fax, Spreadsheets, Microsoft Office, Time Management, Database Administration, Administrative..., Credit Cards, Sales Operations, Retail, Negotiation, Leadership, Call Centers, Merchant Services, Sales Management, Gift Cards, Account Management, Direct Sales, Payment Gateways, E-payments, Electronic Payments, Debit Cards, Transaction Processing, Payments, Customer Retention
Education
US Career Institute 2011 — 2013
ECPI University
Bachelor's degree, Health/Health Care Administration/Management
Total LIfe Changes, LLC May 2014 - Present
Asurion April 2007 - Present
DCBN Enterprises April 2005 - Present
Skills
Customer Retention, Call Centers, Coaching, Customer Service, Process Improvement, Training, Event Planning, Leadership, Microsoft Office, Public Speaking, Strategic Planning
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Human Resources Management/Personnel Administration, General
DeVry University
Bachelor's Degree, Technical Management, 3.78
Fayetteville Technical Community College
Associate's Degree, Business Administration and Management, General, 3.50
Fayetteville State University
General Music
HealthTrust Purchasing Group December 2014 - Present
NFIB January 2014 - December 2014
Asurion October 2012 - January 2014
BrightPoint May 2008 - October 2012
Skills
Agile Methodologies, Android, Mobile Applications, Scrum, C#, Software Development, SQL, Mobile Devices, Subversion, BREW, XML, C++, TIBCO, ASP.NET, ASP.NET MVC, VB.NET, Automation, ESB, Java, Web Services, .NET, JavaScript, Visual Basic, MySQL, LINQ, Silverlight, SOAP, WCF, T-SQL, IIS, C, XSLT, Quality Assurance, Visual Studio, REST, TFS, ASP, SSRS, Database Design, Web Applications, Microsoft SQL Server
Education
East Tennessee State University 2003 — 2008
Bachelor of Science (BS), Computer Science
APL Logistics April 2014 - Present
CTDI December 2013 - April 2014
Asurion February 2005 - September 2013
Gap Inc. April 2004 - February 2005
Ingram Book Company April 1997 - October 2003
Spring Arbor Distributors 1986 - 1997
Skills
Call Centers, Process Improvement, Customer Experience, Leadership, Customer Satisfaction, Cross-functional Team..., Inventory Control, Quality Auditing, Data Quality, Productivity Coaching, Productivity, Quality Assurance, Recieving, Order Fulfillment, Stocking, Space Management, Location Intelligence, Employee Training, Time & Attendance, Kronos Timekeeping, WMS Implementations, Continuous Improvement, Performance Improvement, Iso 9000, Lean Operations, Kaizen, 5S, DAX, PKMS, Inventory Management, Root Cause Analysis, Software Documentation, Logistics, Operations Management, Logistics Management, Reverse Logistics, Heijunka, Visual Control, Process Layout, Single Piece Flow, Distribution Center..., Call Center Development, Performance Metrics, Health Insurance, Relationship Management, Claim, Service Delivery, Warehouse Management, Training, Inventory Accuracy
Education
Midde Tennessee State University 2004 — 2010
Bachelor's degree, Organizational Leadership
Eastern Michigan University 1982 — 1988
Recreational leadership
Benzie Central HS 1978 — 1982
Delta Air Lines August 2015 - Present
Delta Air Lines July 2014 - August 2015
Delta Air Lines May 2013 - August 2013
Asurion June 2009 - June 2012
Kamunting Street Capital Management July 2007 - December 2008
BNP Paribas July 2005 - May 2007
Goldman Sachs June 2004 - June 2005
Skills
Scenario Analysis, Financial Modeling, Valuation, Quantitative Analysis, Equities, Portfolios, Hedge Funds, Capital Markets, Portfolio Management, Credit Analysis, Financial Analysis, Investments, NPV, Trading, Marketing Strategy, Product Marketing, Brand Development, Brand Equity, Strategy, Fixed Income, Finance, Derivatives, Product Management, Pricing
Education
Duke Fuqua School of Business 2012 — 2014
Master of Business Administration (MBA)
Tufts University 2000 — 2004
B.A.
Culver Academies 1998 — 2000
Asurion June 2008 - October 2010
Guayaquil, City of Ecuador January 2005 - June 2008
Dollar General 2007 - 2007
Fundacion Nuestra Belleza March 2003 - September 2004
Humphreys S.A. February 2001 - February 2003
Skills
Financial Modeling, Business Analysis, Business Process..., Financial Analysis, Investments, Management, Portfolio Management, Private Equity, Process Improvement, Project Management, Valuation, Competitive Analysis, Finance
Education
Vanderbilt University - Owen Graduate School of Management 2006 — 2008
MBA, Operations, Marketing, Strategy, Entrepreneurship
Escuela Superior Politécnica del Litoral
B.S., Economics and Finance
Humboldt German School -Guayaquil
Bachelor, Commerce and IT
Asurion February 2015 - Present
Baker Donelson 2008 - 2014
Baker Donelson May 2007 - June 2007
Skills
Legal Research, Legal Writing, Corporate Law, Microsoft Office, Intellectual Property, Corporate Governance, Contract Negotiation, HIPAA, Franchise Agreements, Software Licensing, Privacy Compliance, Leadership, Risk Management, Electronic Contracting, Mergers & Acquisitions
Education
University of Tennessee College of Law 2005 — 2008
Juris Doctor (J.D.), Law
Fisk University 2001 — 2005
Bachelor's Degree, History
Asurion November 2010 - Present
Edgenet April 2007 - November 2010
Edgenet April 2007 - March 2009
Aspect Software May 2006 - April 2007
Aspect June 2003 - May 2006
ClientLogic November 2002 - March 2003
DuPont June 2001 - August 2001
Sprint PCS December 1999 - June 2000
TCS Management Group, Inc June 1997 - November 1999
Skills
SDLC, SaaS, Strategy, Product Management, Strategic Partnerships, Cross-functional Team..., Management, Product Marketing, Leadership, Analytics, Product Lifecycle..., Mobile Devices, Management Consulting, Enterprise Software, Business Development, Marketing Strategy, Scrum, Software Development, Start-ups, Go-to-market Strategy, Agile Methodologies
Education
Duke University (Fuqua School of Business) 2000 — 2002
MBA, Marketing
Vanderbilt University 1993 — 1997
BA, Psychology & German
Penncrest High School 1989 — 1993
General Preparatory, Class Valedictorian
Asurion November 2010 - Present
Asurion November 2004 - Present
Asurion July 2008 - November 2010
Asurion September 2007 - July 2008
Skills
Team Management, Team Leadership, Project Management, Resource Management, Technical Design, Strategic Planning, Time Management, Technology Evaluation, Change Management, Inter-departmental..., Cross-functional..., Vendor Relationship..., Solution Implementation, Leadership, LANDesk, McAfee Antivirus, SCCM, Microsoft Office, Windows 7 Migration, Microsoft Operating..., MCITP, Windows 7, Windows Server, Active Directory, Technical Support, Vendor Relations, Solution Architecture, Remote Desktop, Desktop Administration, Desktop Computers, Desktop Application..., Desktop Deployment, Laptops
Education
Fort Hays State University 2002 — 2006
Bachelor of Science (B.S.), Information Networking and Telecommunications
Hill City High School 1998 — 2002
CMIT Solutions, Inc. July 2015 - Present
Young Lungs September 2014 - Present
Best Buy May 2014 - January 2015
Asurion November 2013 - March 2014
Wal-Mart Supercenter February 2011 - October 2013
Wendy’s September 2010 - December 2010
Sheetz Brothers Kitchen June 2009 - September 2010
Aaron’s Sales and Lease August 2008 - June 2009
CVS/Pharmacy March 2008 - August 2008
Skills
Customer Service, Management, Supervision, Mac OS X, Windows 7, Windows Vista, Music Theory, Technical Support, Mac OS, Computer Maintenance, Windows, OS X, Time Management, Customer Satisfaction, Information Technology
Education
DeVry University 2011 — 2014
Business Administration, Management and Operations
South Hills School of Business & Technology 2005 — 2006
Business Management and Marketing
Asurion June 2014 - Present
US Air Force February 2002 - Present
Asurion April 2012 - June 2014
NASBA September 2007 - June 2011
Skills
Air Force, Military Experience, Leadership, DoD, Military Operations, Military Logistics, Program Management, Military, Security Clearance, Operational Planning, Analysis, Security+, Training, Command, Information Assurance, National Security, Defense, Intelligence Analysis, Intelligence, Force Protection, Top Secret, Organizational..., Weapons, Project Management, Strategic Planning, Agile & Waterfall..., Agile Project Management
Education
University of Alabama 2013 — 2015
Master's degree, International Business
Embry-Riddle Aeronautical University 2003 — 2006
Bachelors, Professional Aeronautics
Asurion January 2013 - Present
Wyndham Exchange and Rentals August 2009 - January 2013
Wyndham Exchange and Rentals January 2006 - August 2009
Cendant Partner Marketing 2004 - 2006
The Digital Edge 2000 - 2002
Skills
Social Media, Marketing, Digital Marketing, Web Analytics, Direct Marketing, Email Marketing, Mobile Devices, Digital Media
Education
Rutgers, The State University of New Jersey-Newark 2002 — 2004
MBA, Marketing
Dickinson College 1995 — 1999
Bachelor of Science (BS), Political Science and Government
Asurion SalesGuitar CenterAugust 2006 - February 2009
InfraSource May 2003 - March 2006
Brook Mays Music April 2001 - December 2005
Education
Wichita State University 1986 — 1988
BA, Music Education and Performance
Emporia State University 1983 — 1986
BA, Music and Business
Hutchinson Community College 1980 — 1983
Associates, Music Education
School name:
Vantage Partners July 2015 - Present
Vantage Partners July 2013 - June 2015
Asurion May 2012 - July 2012
HOPE Cape Town - Duke Engage June 2011 - July 2011
National Field LLC June 2010 - August 2010
Skills
Data Analysis, Research, Management Consulting, Project Management, Business Analysis, Business Strategy, Strategic Planning, Change Management, Market Research, Negotiation, Strategic Alliances, Financial Modeling, Microsoft Excel, Stata, Leadership, Entrepreneurship, Start-ups, Policy Analysis, Nonprofits
Education
Duke University 2009 — 2013
Bachelor of Science (BS), Economics, Public Policy Studies with Distinction
New York University 2011 — 2011
Stern School of Business
London School of Economics and Political Science 2011 — 2011
Microeconomics
The Potomac School 1997 — 2009
American Technology & Controls April 2015 - Present
Kenneth Clark Company, Inc. June 2014 - October 2014
Farouk Systems April 2013 - January 2014
Farouk Systems July 2012 - April 2013
Asurion June 2008 - January 2012
A.T.C. April 2007 - April 2011
NCO Group April 2007 - April 2008
Skills
Typing, Customer Service, Customer Satisfaction, INSIDE SALES, MS WORD, Microsoft Excel, Microsoft Word, MICROSOFT POWERPOINT, Patience, Empathy, Sympathetic, Project Management, Team Management, Delegation, Spanish-speaking, Spanish-English, Spanish Literature, English Literature, Microsoft Office, English, Social Media, Sales, Retail, Public Speaking, Spanish, Strategic Planning, Outlook, Teamwork, Research, Team Building, Market Research, Team Leadership, Coaching, Social Networking, Time Management, Training, Leadership, Data Entry, Editing, Teaching, Salsa, Merengue, Bachata, Latin Dance, PowerPoint, Social Media Marketing, Marketing, Merchandising, Advertising, Facebook
Education
UNIVERISTY OF HOUSTON DOWNTOWN 2009 — 2012
Bachelor of Arts (BA), English Language and Literature/Letters
Florida International University 2003 — 2005
Miami Dade College 1996 — 2003
Associate of Arts (A.A.), Education
Egon Zehnder October 2014 - Present
Asurion July 2013 - May 2014
Asurion August 2010 - December 2013
Federal Communications Commission June 2009 - August 2010
Yodle 2009 - 2009
Visage Mobile June 2002 - July 2008
Moxi Digital April 2001 - June 2002
NorthPoint Communications September 1998 - March 2001
Bain & Company September 1996 - September 1998
Goldman Sachs September 1990 - September 1993
Skills
Strategy, Product Management, Mobile Devices, Product Marketing, Business Development, Entrepreneurship, Telecommunications, Management, Mergers & Acquisitions, Leadership, Management Consulting, Product Development, Competitive Intelligence, Account Management, SaaS, Strategic Partnerships, Cloud Computing, Pricing, Mergers, Wireless Broadband, Strategic Planning, Salesforce.com, Start-ups, Cross-functional Team..., E-commerce, Sales, Project Portfolio..., Wireless, New Business Development, Program Management, Corporate Development, Business Strategy, Venture Capital
Education
Harvard Business School 1994 — 1996
MBA
Duke University 1986 — 1990
BA
Center for Self Governance October 2011 - Present
MP3 Strategies September 2011 - Present
912 Project Tennessee September 2009 - Present
Asurion September 2010 - September 2011
Nissan North America March 2008 - September 2010
Southland Health Services, Inc May 2006 - December 2007
Threshold Enterprises, Inc September 2004 - May 2006
Threshold Enterprises, Inc May 2001 - September 2004
U.S. Army, Engineer Corp November 1996 - June 2001
Vanderbilt University Medical Center September 1991 - November 1996
Skills
Competitive Analysis, Market Analysis, Pricing, Strategy, Business Development, Strategic Planning, Healthcare, Marketing Strategy, Start-ups, Leadership, Policy, Business Planning, Analysis, Training, Marketing, Analytics, Management, Sales, Process Improvement, Public Relations, Recruiting, Finance, Budgets, Contract Negotiation, Cross-functional Team..., Financial Modeling, Forecasting, Management Consulting, Operations Management, Team Building, Team Leadership, Program Management, Human Resources, Government, Business Strategy, Financial Analysis, Fundraising, Account Management, Accounting, Business Analysis, Change Management, Data Analysis, Mergers & Acquisitions, Project Management, Entrepreneurship, Coaching, New Business Development, Public Speaking
Education
Ellis University
MBA, Health Care Administration
Excelsior College
B.S., Marketing & Business Administration
Clarcor May 2014 - Present
GE Transportation January 2013 - January 2014
Midwest Gastroenterology December 2008 - July 2012
Sprint October 2006 - 2008
Asurion 2004 - 2006
Patriot Express November 2002 - August 2004
Provet 2002 - 2002
Cargill 1997 - 2001
Excel 1994 - 1997
Skills
Forecasting, Sourcing, Supply Chain, Management, Procurement, Analysis, Vendor Management, Supply Management, Strategy, Purchasing, Project Management, Process Improvement, Negotiation, Customer Service, Cross-functional Team..., CRM, Budgets
Education
Friends University 1993 — 1995
BS, Human Resource Management
Dodge City Community College
Associate of Science (A.S.)
Asurion 2012 - Present
Education
New York University - Leonard N. Stern School of Business 2009 — 2011
MBA, Marketing, Strategy
Duke University 2002 — 2006
Bachelor of Science, Economics
Asurion September 2006 - Present
Willis April 1997 - September 2006
Country Insurance & Financial Services January 1983 - April 1997
Skills
Project Management, MS Project, Project Planning, Software Documentation, CA Clarity, Scope Management, Requirements Gathering, Requirements Analysis, Budget Monitoring, Project Coaching, Management, Quality Assurance, Analysis, Program Management, Team Building, Process Improvement, SDLC, Contract Management, Business Analysis, Cross-functional Team..., Business Intelligence, Project Portfolio..., Microsoft Project, Agile Project Management, Agile Methodologies, Agile Scrum Master
Education
Eastern Illinois University 1980 — 1983
BS, Dual Majors: Accounting, Computer Management
Asurion October 2010 - Present
Asurion February 2009 - February 2011
LexisNexis October 2001 - February 2009
ChoicePoint Inc. October 2001 - February 2005
FISI-Madison a Cendant Company January 1999 - September 2001
Cunard Cruise Lines 1999 - 2000
Hielig Meyers 1998 - 2000
Skills
SDLC, Automation, Call Center, Vendor Management, Project Planning, Quality Assurance, Defect Tracking, Process Improvement, Software Quality..., Mobile Applications, Agile Methodologies, SQL, Team Building, SharePoint, Call Centers, Business Intelligence, Management, Cross-functional Team..., Software Development, Testing, Requirements Analysis, Integration, Microsoft SQL Server, Strategy, Test Planning
Education
Florida Agricultural and Mechanical University 1988 — 1990
Associate, Chemistry
Archbishop Curley Notre Dame
N/A January 2011 - Present
Asurion June 2007 - February 2009
Education
Florida Institute of Technology 1990 — 1992
Above Grade Level - Brentwood May 2013 - Present
Centerstone Research Institute (CRI) January 2015 - Present
Provisions Group September 2013 - November 2014
Amazon August 2011 - February 2013
Asurion February 2006 - May 2011
Emdeon 2003 - 2006
Dell 1999 - 2004
Heil Trailer International May 1995 - June 1997
US Navy May 1991 - May 1995
Skills
Process Improvement, Strategic Planning, Cross-functional Team..., Operations Management, Vendor Management, Project Management, Program Management, Business Analysis, Team Leadership, Team Building, Six Sigma, Business Process..., Call Center, Product Management, Change Management, Data Analysis, SDLC, Business Strategy, Account Management, Analytics, PMP Certified Project...
Education
UNC Chapel Hill 1997 — 1999
Master of Business Administration (MBA)
Duke University 1987 — 1991
Bachelor of Science (BS), Mechanical Engineering
Asurion May 2014 - Present
Independent Project Analysis March 2010 - March 2014
Department of public information, United Nations October 2009 - February 2010
Skills
SAS, Stata, Data Analysis, Research, Statistics, Market Research, Survey Design, Benchmarking, Management Consulting, Analysis, Program Evaluation, Program Management, Project Planning, Access, Microsoft Excel, Microsoft Office, Project Management, Management
Education
Eastern Michigan University 2007 — 2009
Masters, International Economics and Development
Ahmadu Bello University Kaduna 2000 — 2005
Bachelor, Agricultural Economics
High School
Asurion October 2010 - Present
Asurion September 2005 - October 2010
Amoco Oil (Acquisition through GE in January 1996 - January 2005
Education
Des Moines Area Community College
A.A, Liberal Arts, Accounting
Drake University
M.P.A, Human Resource Management/Private Management
Upper Iowa University
B.S, Business Administration
Vanderbilt Owen Graduate School of Management
Asurion March 2012 - Present
Asurion May 2008 - Present
Beaman Lincoln Mercury June 2007 - May 2008
The Blakeford September 2004 - June 2007
Fresh Air Transportation May 2000 - May 2004
Standard Register September 1998 - April 2000
Skills
Automotive, Vehicles, Automobile, Automotive Aftermarket, Customer Satisfaction, Sales Management, Negotiation, Sales, Customer Service, Writing, Microsoft Excel, Microsoft Word, Communication, Public Speaking, Team Leadership
Education
University of Phoenix 2004 — 2006
Master’s, Business Administration
Faulkner University 1989 — 1993
Bachelor of Science, Liberal Arts; Journalism
Asurion 2010 - Present
NEW Corp March 2010 - Present
Amex MR March 2005 - August 2010
State Trustees February 2002 - November 2005
Telstra 2000 - 2003
Skills
Call Centers, Relationship Management, Financial Services, Credit Cards, Change Management, Vendor Management, Training, Performance Management, Banking, Customer Experience, Business Analysis, Process Improvement, Training Delivery, Team Management, Coaching, Customer Retention
Education
CCCC
Associate of Arts (AA), Psychology/Business
University of Ballarat
Certified, IT
Asurion February 2015 - Present
Bugout Computer Services LLC. June 2009 - Present
Promise Keepers June 1997 - Present
Raptor Lanes May 2012 - July 2014
Anchorage Children's Home August 2007 - June 2009
Dynasty Consulting, LLC June 2006 - July 2007
Dynasty Technologies, Inc. August 2004 - June 2006
ITS August 2003 - July 2004
Dynasty Technologies, Inc. May 1999 - August 2003
Skills
Computer Hardware, Network Administration, Servers, XP, Windows Server, Troubleshooting, Operating Systems, Windows, Software Installation, Laptops, Windows 7, Windows Server 2003, Hardware, System Administration, Antivirus, Network Security, Microsoft Office, Active Directory, Security, Software Documentation, Windows XP
Education
Florida State University 1998 — 1999
ENP, Network Administration
Gulf Coast Community College 1988 — 1992
AA, Computer Science
Fort Walton Beach High Schoo 1973 — 1976
High School Diploma
Asurion July 2013 - Present
Asurion January 2012 - July 2013
Vision Consulting llc November 2010 - January 2012
ACS a Xerox company January 2007 - March 2011
Illinois Department of Corrections January 2001 - January 2007
State Government January 2001 - January 2004
State of Illinois August 1998 - February 2002
Skills
Database Design, .NET, Java, Html, JavaScript, CSS, ColdFusion, PowerBuilder, Microsoft SQL Server, C#, Powershell, IIS, Performance Tuning, Splunk, Enterprise Architecture, SDLC, ITIL, Windows Server, Data Integration, TFS, Enterprise Software, Service Desk, Training, Entity Framework, Design Patterns, AppFabric, Networking, Troubleshooting, Web Applications, Visio, Integration, Oracle, SharePoint, ASP.NET, Software Design, Disaster Recovery, Testing, Linux, Data Warehousing, Databases, Agile Methodologies, HTML, Software Development, SOA, SQL, Requirements Analysis, Business Analysis, Management, Vendor Management, Software Project...
Education
Illinois State University 1991 — 1994
B.S., Criminal Justice
DeVry University 2002 — 2006
B.S., Information Technology
Keller Graduate School
Masters Degree, Information Technology Management(Database Systems), A
Asurion October 2008 - Present
Skills
Citrix, Polycom, Polycom Video..., VMware, Windows Server, Windows 7, McAfee, LANDesk, SCCM, Sophos, MDT, Powershell, VBScript, Application Packaging, Service Catalog, Numara Footprints, Patch Management, Virtualization, Application..., VDI, Troubleshooting, Blackberry Enterprise..., MCITP, Software Project..., Desktop Computers, SharePoint, Microsoft SQL Server, Technical Support, Servers
Education
Essex Community College 1993 — 1996
AA, Computer Information Systems
Asurion August 2000 - June 2003
Hay Group January 1999 - June 1999
Prairie View June 1997 - December 1997
United Methodist Youthville May 1994 - June 1995
Education
Eastern Mennonite University 1995 — 1997
BS, Psychology
Hesston College 1991 — 1995
AA, Liberal Arts
Asurion July 2006 - Present
Asurion July 2005 - December 2011
Skills
Agile Methodologies, SDLC, Quality Center, Software Quality..., SQL, Test Planning, Scrum, Requirements Analysis, Testing, Microsoft SQL Server, Test Management, Quality Assurance
Education
DeVry University 1995 — 1999
Bachelor's degree, Computer and Information Sciences, General
Asurion June 2015 - Present
Tractor Supply Company January 2015 - June 2015
Spendsetter May 2014 - January 2015
Spendsetter February 2014 - May 2014
Asurion March 2013 - February 2014
Asurion October 2010 - March 2013
Asurion June 2009 - October 2010
Dollar General May 2008 - August 2008
Mahle May 2007 - August 2007
Skills
ITIL, Project Management, Problem Management, Business Analysis, Vendor Management, IT Service Management, IT Management, SDLC, Service Delivery, IT Strategy, IT Operations, Project Delivery, PMO, Process Improvement, Requirements Analysis, Change Management, Integration, SharePoint, Software Project..., Incident Management, Management, Program Management
Education
Tennessee Technological University 2005 — 2008
Bachelors of Business Administration, Management Information Systems
East Tennessee State University 2004 — 2005
Asurion May 2006 - Present
Education
Embry-Riddle Aeronautical University 1988 — 1990
MBA, Masters in Business Adminstration
Middle Tennessee State University 1984 — 1988
BS, Aerospace Adminstration
Asurion May 2015 - Present
ANSolutions December 2014 - April 2015
Community Health Systems February 2014 - December 2014
Williamson Medical Center January 2014 - January 2014
Blue Cross / Blue Shield of Tennessee July 2013 - November 2013
Community Health Systems April 2013 - June 2013
Presidio March 2012 - March 2013
Community Health Systems, Inc. June 2011 - February 2012
TEKsystems April 2011 - June 2011
Central Parking System December 2010 - March 2011
Skills
Citrix, Virtualization, Scripting, Windows, VMware, Network Administration, SCCM, VDI, Citrix Metaframe, Active Directory, Microsoft Technologies, Disaster Recovery, HP, Group Policy, Networking, Windows Server, Data Center, Servers, Server Architecture, VMware ESX, Microsoft Exchange
Education
East Tennessee State University 1994 — 1997
B.S, History
Lipscomb University June 2014 - Present
Asurion July 2012 - June 2014
Asurion February 2012 - August 2012
Asurion February 2011 - July 2012
Asurion June 2010 - February 2011
J.Crew October 2008 - June 2010
Blood:Water Mission August 2008 - November 2009
Florida State University Accounting Department/ Controller's Office September 2004 - January 2006
Skills
Six Sigma, Analytics, Quality Assurance, Customer Service, Customer Experience, Team Leadership, Access, Graphic Design, Photoshop, System Administration, Social Media, Facebook, MS Office Suite, Merchandising, Business Analysis, Data Analysis, Administration, Advocacy, Quantitative Research, Quantitative Analysis, Accounting, SharePoint, IDOL, Autonomy, InfoPath, MS Project, Visio, Visual Merchandising, Retail Math, Window Displays, Nonprofits, Sales, Telecommunications, International Relations, Microsoft Office, College Recruiting, Recruiting
Education
Florida State University 2004 — 2008
BA, Political Science and International Affairs
Soulastic Institute / Samaya Inc October 2007 - Present
Telic Systems, Inc October 2000 - Present
Dean Health Plan, Inc. November 2013 - February 2014
CNA Insurance September 2011 - December 2011
Asurion January 2007 - November 2008
Petco February 2008 - August 2008
Time Warner Cable May 2004 - September 2006
American Express 2004 - 2004
Harcourt 2002 - 2003
RCI Consulting S/A 1999 - 2001
Skills
SDLC, ERP, PeopleSoft, Project Management, Business Intelligence, Data Warehousing, Program Management, Leadership, Process Improvement, Testing, SharePoint, Business Process, Business Process..., Enterprise Software, Integration, PMO, Business Analysis, Analysis, Requirements Analysis, Vendor Management, Training, Business Process...
Education
The Chopra Center 2006 — 2007
Elmhurst College 1988 — 1991
Bachelors, Finance
Orangetheory Fitness August 2015 - Present
BCBG Max Azria October 2012 - September 2015
AA Concepts October 2008 - October 2012
Asurion May 2001 - June 2006
Skills
Customer Service, Sales, Merchandising, Inventory Management, Human Resource..., Operations Management, Organizational..., Employee Training, New Business Development, Data Analysis, Events Coordination, Building Relationships, Fast-paced, Marketing Strategy, Social Media Marketing, Product Marketing, Marketing Communications, Clientele Development, Microsoft Excel, PowerPoint, Microsoft Word, Software Project..., Organizational..., Problem Solving, Market Research, Training, Sales Management, Recruiting, Team Building
Education
DeVry University-Texas 2010 — 2013
Bachelor of Applied Science (BASc), Technical Management and Marketing, Cum Laude
Asurion June 2003 - Present
Lyon County State Bank June 1999 - December 2002
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Recruiting, Employee Relations, Workforce Planning, Talent Management, Taleo, Technical Recruiting, Sourcing, Human Resources, Interviews, Training, Employee Benefits, New Hire Orientations
Education
Emporia State University 1989 — 1994
BS, Education, Psychology, Rehabilitation Counseling
Asurion March 2013 - Present
N.E.W. Customer Service Companies, Inc July 2010 - March 2013
MasTec Inc. October 2006 - November 2009
Best Buy 2005 - 2006
Best Buy September 2004 - October 2005
Best Buy January 2000 - September 2004
Best Buy March 1998 - February 2000
Best Buy February 1997 - March 1998
Target October 1994 - January 1997
Shurgard Self Storage 1992 - 1994
Skills
Income Statement, Sales Operations, Cross-functional Team..., Vendor Management, Leadership, Organizational..., Change Management, P&L Management, Operations Management, Retail, Strategic Planning, Sales Management, Management, Talent Acquisition, Merchandising, Profit, Customer Satisfaction, Forecasting, Human Resources, Business Acumen, Training, Team Leadership, New Business Development, Contract Negotiation, Team Building, Employee Relations, Marketing, Customer Experience, Sales, P&L
Education
University of Phoenix 2008 — 2010
AA, Business
Fairmont State University 1984 — 1986
Marriott Hotels July 2015 - Present
Asurion February 2015 - July 2015
Devon Energy September 2014 - January 2015
Sears Holdings Corporation February 2012 - September 2014
State of Indiana October 2011 - February 2012
Skills
C++, C, Java, Linux, Unix, Perl, SQL, Matlab, HTML, Databases, Visio, XML, Programming, Visual Basic, Testing, iOS Development, iOS, SDLC, JavaScript, iPhone, Agile Methodologies
Education
The George Washington University 2009 — 2010
Master of Science (M.S.), Electrical Engineering
DeVry University 2003 — 2007
Bachelor's Degree, Electronics Engineering Technology
Dril-Quip September 2009 - Present
VMware October 2006 - September 2009
Cardinal Health June 2005 - September 2006
Asurion February 2004 - June 2005
Skills
Virtualization, VMware, vSphere, Disaster Recovery, VMware ESX, VDI, VMware Infrastructure, iSCSI, Active Directory, Servers, Storage, Operating Systems, RedHat, CentOS, Fibre Channel, HP, Linux, NetApp, Storage Virtualization, VMware View, VMware Workstation, Red Hat Linux, VMware vSphere
Education
Florida State University
Bachelor's, Computer Science
Asurion
Skills
Call Centers, Process Improvement
Education
Fisk University 1986 — 1992
Asurion June 2013 - Present
IBM October 2010 - June 2013
Lowe's Home Improvement September 2007 - September 2010
Western Illinois University August 2008 - May 2010
Skills
Disaster Recovery, Servers, Data Center, SQL, Storage Area Networks, Troubleshooting, Shell Scripting, Programming, DB2, TSM Administration, Instructional Design, Unix, SAN, AIX, System Administration, Operating Systems, Technical Support, NetApp, Windows
Education
Western Illinois University 2004 — 2010
Bachelor of Science (BS), Computer Science
DeVry University-Illinois 2007 — 2008
Network and System Administration/Administrator
MERSCORP Holdings, Inc. April 2014 - Present
Asurion June 2009 - April 2014
N.E.W. Customer Service Companies, Inc February 2008 - June 2009
Skills
Financial Reporting, Financial Analysis, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Budgets, PowerPoint, Banking, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, General Ledger, Auditing, Analysis
Education
Strayer University 2011 — 2012
Graduate Certificate, Accounting with Controllership emphasis
DeVry University 2008 — 2009
Bachelor's Degree, Accounting and Business/Management
Asurion August 2013 - Present
Metro Nashville Public Schools December 2012 - August 2013
American National Insurance December 2007 - December 2012
Shuman Consulting Services September 2005 - December 2007
Skills
CCNA, CompTIA A+ Certification, Networking, Technical Support, Infrastructure, Customer Service, Microsoft Office, Research, Cloud Computing, Software Documentation
Education
University of Houston-Clear Lake 2011 — 2012
Graduate Certificate, MIS Networking and Security
Eastern Kentucky University 2001 — 2004
Bachelor of Science (B.S.), Computer Electronic Networking
Asurion Medical Office AssistantCity of New OrleansAugust 2001 - August 2005
Skills
Call Centers, Customer Experience, Customer Service
Education
East Central Community College 2009 — 2011
Associate’s Degree, Health Information/Medical Records Technology/Technician, 3.5
Asurion April 2007 - Present
Skills
Workforce Management, Customer Support, Customer Retention, Data Entry, Technical Support, Customer Satisfaction, Phone Etiquette, Training, Call Centers, Customer Experience, Customer Service, Telephone Skills, Avaya, Outlook, Team Building, Troubleshooting, Help Desk Support
Education
Fayetteville State University
Music Teacher Education